OnSupport Startup Guide
Contents
1. De Managemen x i pos Click OK Device List L This is the end of the process to make the manage sinn a See hee romeo ment settings for the devices VS 640 VersaCAMM VS 640 PHT age zan r Connection Settings Administrator Settings This device is managed from this computer Administrator s Roland DG ID eum imss Pairs The Roland DG ID of the administrator appears Change Administration J Login Status Logged in Roland DG ID asti choim U i Lok py f Canoata 19 Connecting and Managing the Devices Adding the Devices You will be provided with the descriptions about how to add the devices to connect to OnSupport in this section NOTE The devices in this section mean our products including printing machines and cutting machines Procedure From the menu bar click Edit Device Management The Device Management window appears Device Management D mi ri ber Click P displayed in the upper light of the Device List L screen Nickname Model Name Port Administrator VS 640 VersaCAMM VS 640 2 TTT TE katka dn Connect the device Connect the device as referring to Procedure in page 17 Connecting the Devices This will enable you to connect additional devices Deleting the Devices You will be provided with the descriptions on how to delete the devices connected to OnSupport in this section NOTE The devices2. Under the following conditions OnSupport messages cannot be sent or re ceived gt OnSupport is terminated P 6 Displaying OnSupport p 7 Exiting the OnSupport gt The computer is in the status of standby sleep or shutdown 10 Environmental Settings Language Network Procedure From the menu bar click Edit Prefer Edit E Help H ence Device Management C The Preference window appears Login L Change Password P Create Account R Preference P X Click Nertwork Connection tab Sender Mail Address ooo Outgoing Mail Server SMTP m000000x Use Authentication Account name Password Enter or set each item For details consult your network administrator Sender Mail Address This is the address of OnSupport Mail source Please enter an arbitrary address available Outgoing Mail Server SMTP Please follow the instructions provided to set the e mail server for Port your e mail program Use SSL Connection If your e mail program requires authentication please enter an Use Authentication arbitrary Account Name and Password GG Click Test Server Connection When a message of Connection test has been successful appears the connection is OK If a message of Cannot be connected to the server appears review the settings described in or the proxy settings p 10 Setting the Proxy Server
3. Roland K a z5 R gt te nN v STARTUP GUIDE Roland DG Corporation 1000006844 Thank you very much for purchasing this product gt To ensure correct and safe usage with a full understanding of this product s performance please be sure to read through this manual completely and store it in a safe location gt Unauthorized copying or transferal of this manual in whole or in part is prohibited gt The contents of this document and the specifications of this product are subject to change without no tice gt The documentation and the product have been prepared and tested as much as possible If you find any misprint or error please inform us gt Roland DG Corp assumes no responsibility for any direct or indirect loss or damage which may occur through use of this product regardless of any failure to perform on the part of this product gt Roland DG Corp assumes no responsibility for any direct or indirect loss or damage which may occur with respect to any article made using this product Contents PTO COMA immmmmmmmmmm mm mmmmmmmmmmmmmmmmmmrmrmrmrmmmmm mmmmmm mmm 2 Aboutthe LO CUA TSN Mi AMIN pr 2 Installing ae a see ete te a eeeen een eer on nen 3 System sec UNL C 08 cy 01 seer en te Pr rere er rn r c 3 Installing CASE SO k kn o nr 3 Basic Operations mmmmmm mm m mmmmrmmmmrmrmrmrmrmmmmm mrmmrmmrmrmmmmmmmmmH 6 Displaying ONSUPPOTT sash case ses ca aesos decane dsnr ai
4. in the status panel Forgot the Password Create New Account From the menu bar click Edit Logout Or click Logout on the Status panel ml honing rgsswvwv ur J P 1 Pr Create Account R Inf File F Edit E Help H ee RT 13 Registering Loging in Updating the Account When you cannot remember your password Reissuing the password A password can be reissued only to the Roland DG Account Roland DG ID which is performing the man agement settings for the devices P 17 Connecting and Managing the Devices Procedure Roland DG ID keitanakaGrolanddg co jp Password Remember Roland DG ID Login Cancel Forgot the Password eu IVETY peu Roland DG ID Model Name Serial Number A An e mail has been sent to the address associated with Roland DG ID a Please click on the link in the email within the next 24 hours How to check the Serial Number Click Forget Password on the Login window Request New Password window appears O Enter your Roland DG ID Roland DG Account Model Name and Serial Num ber For Model Name and Serial Number enter those of the device which is managed by the ID for which you want to have a password reissued Note For Model Name do not enter a name of the series for your device such as VersaCAMM Example lt Correct gt VS 640 lt Wrong gt VersaCAMM VS 640 2 Click Requ
5. Help About The About Roland OnSupport window appears File F Edit E Help H Show Help About A 15 Registering Loging in Updating the Account How to update OnSupport To update OnSupport your computer must be connected to our OnSupport server If you have not registered the Roland DG Account you can update OnSupport P 9 Checking the Network Connection p 10 Setting the Proxy Server Procedure 6 Click Update on the Menu panel The Contents panel will turn to show the update window 2 Select Roland OnSupport from Resource List Click Check for Update If there are any update programs descriptions of contents to be updated will be displayed in the lower part of the screen Click Execute Update OnSupport will be updated File F Edit E Help H r oa m Roland Product i Resource List Information 6 SA OnGQunnnrt Mail Update m Check for Update I U Execute Update Name Current Version Latest Version Other 2 Register Devices from EditHDevice Setting If there are any update program M3 is displayed here Updated resources found gt Click here for more info N If there are any updated items with OnSup port this message appears on in the task tray When you click the message the OnSupport window will appear 16 Connecting and Managing the Devices Connecting the Devices gt You can connect the compu
6. Vista Business Ultimate 32 bit edition Windows XP Professional Service Pack 2 or later Processor 2 0 GHz or faster Pentium 4 2 0 GHz or faster Core 2 Duo recommended Memory RAM 512 MB of RAM 1 GB or more recommended For Windows Vista 7 1 GB 2 GB or more recommended Video card and monitor A resolution of 1 280 x 1 024 or more recommended Free hard disk space re 40 GB or more recommended quired as a working space Hard disk file system NTFS format Optical drive CD ROM drive Other requirements gt Ethernet port gt Internet connection and web browser gt Communication environment where you can send e mails For the latest information see the Roland DG Corp website http www rolanddg com Installing OnSupport Procedure 6 Log on to Windows as an Administrator or a Manager of the Computer or a mem ber of Administrators group 2 Make sure that your computer is connected to the Internet Insert the Roland OnSupport CD ROM in the CD ROM drive Windows Vista 7 When the automatic playback window appears click Run OnSupportSetup exe When User Account Control window appears on the screen click Yes or Allow T Select the language you use Select the language for the installation from the choices below 2 Click OK O English United States m x Cancel Installing OnSupport If Microsoft NET Framework 3 5 SP1 is not T Roland OnSupport requires
7. in this section mean our products including printing machines and cutting machines Procedure From the menu bar click Edit Device Management The Device Management window appears ri Select the device you want to delete and Device List L click displayed in the upper right of Nickname Madal Name Par Barmrietratar the S creen VS 640 VersaCAMM VS 640 PTT TE kimisini I When the window on the left appears click OK This will enable you to delete the devices Do you really want to delete the Setting Cancel 20
8. je Connection Mail lt 5 ML eral 7 el From the menu bar click Edit Prefer ence The Preference window appears O Click General tab Choose your language from Lan guage Click OK Checking the Network Connection To fully utilize OnSupport you need to connect your computer to our OnSupport server via the Internet If your computer is linked to the Internet you will enable its connection to our OnSupport server only by installing OnSupport Use the following method to see whether your computer is connected to the OnSupport server If you cannot create the connection consult your network administrator To make settings for the proxy server p 10 Setting Proxy Server Connected File F Edit E Help H Disconnected File F Edit E Help H When the globe image linked to a computer is dis played your computer is connected to the OnSupport server iniormaton OnSupport Mail When the image of on the globe im age or i is displayed your computer is not connected to the OnSupport server Environmental Settings Language Network Setting the Proxy Server When you use the proxy server make the proxy settings For detailed information about the settings consult your network administrator When you do not use the proxy server you do not have to make these settings Procedure From the menu bar click Edit Prefer
9. the Following items to be installed on your computer Click eee ts eee ea ese al sb installed in your computer the window shown on the left will be displayed before Procedure a If you see the window click on Install When the installation is complete you will see a message to restart the computer Af ter restarting the computer continue the installaion process as the window shown in Procedure Status Requirement a Cancel Important Do not remove the installation CD from the computer until the installation of OnSupport is fin ished Click Next Welcome to the InstallShield Wizard for Roland OnSupport The InstallShield R Wizard will install Roland OnSupport on your computer To continue click Next WARNING This program is protected by copyright law and international treaties 1 Choose I accept the terms in the license agreement 2 Click Next License Agreement Please read the following license agreement carefully Software license agreement Roland DG Corporation hereinafter referred to as the Company shall grant you a non transferable non exclusive right to use the Software supplied with this Agreement on the condition that you agree to the following provisions If you agree to the following provisions you should unpack the media on which the Software is recorded or simply click the button or other indicator that you agree to the follo
10. 4 Click OK Note Settings of your security software may prevent exchange of e mail messages If you cannot send or receive e mails please check your security software used for anti virus measures and others You may need to make special settings to enable the exchange of OnSupport Mail messages For details of the settings refer to the instruction manual or other documents for your security software 11 Registering Loging in Updating the Account Registering the Roland DG Account When you register the Roland DG Account Roland DG ID you will become able to use OnSupport more ef fectively As you are to communicate with our OnSupport server in registering your account make sure that your computer can receive e mails before starting the registration P 9 Checking the Network Connection p 10 Setting the Proxy Server p 10 Setting the E mail Server What you can do if you register the Roland DG Account Roland DG ID Register the Roland DG Account Roland DG ID You can make the management settings for the device with the registered account P 18 Making Management Settings for the Device 1 You can use the OnSupport Mail function 2 You can update the firmware for the device by using OnSupport P 10 Setting the E mail Server p 18 Making Management Settings for the Device gt You can register more than one account However the number of the account you can make management settin
11. eesss 17 Making Management Settings for the Devices ses ssssesssseesssserssseessseeesseeeosseeosseeossseessssee 18 Adding the Devices zo onko 20 Deleting the CES so okr n 20 Company names and product names are trademarks or registered trademarks of their respective holders Copyright 2010 Roland DG Corporation http www rolanddg com 1 Introduction About the Documentation This software comes with the following documentation gt STARTUP GUIDE this document This document provides instructions including how to install On Support set up networks and register an account etc gt OnSupport Help electronic format manual Descriptions from basic usage of OnSupport to detailed instructions are provided in this item This is a user s manual intended for viewing on a computer screen Installing the program enables you to view the documentation P 3 Installing OnSupport How to display OnSupport Help From the Help menu Start OnSupport then go to the Help menu and click Show Help From the Start menu From the Start menu click All programs or Programs Roland OnSupport Roland OnSupport Help Default Programs Help and Support a a Shut down k Installing OnSupport System Requirements Operating system OS Windows 7 Professional Ultimate 32 bit edition Windows Vista Business Ultimate Service Pack 1 32 bit edition Windows
12. ence The Preference window appears Device Management l Login L Change Password P m Create Account R Preference P N 60 0 Click Nertwork Connection tab IE Netwere Connection tisanas 2 Choose Auto detect proxy settings or ass Manually enter proxy settings Manual enter proxy settings For detailed information about the settings consult cosa your network administrator 3 Click OK Check if the connection to the OnSupport Server is enabled B 9 Checking the Network Connection Setting the E mail Server l you make settings for the e mail server it will enable e mail transmissions What is OnSupport Mail OnSupport Mail is a function which enables transmission of e mail messages to report the status of the connected devices such as Job Started Job Finished and Remaining Ink For the destina tion of the e mails you can set an e mail address of the mobile phone as well as of the computer For information about the content of the e mail message and the settings for the destination of the e mails refer to OnSupport Help P 2 How to Display OnSupport Help To use the OnSupport Mail function you need to perform the tasks for Registering the Roland DG Account Roland DG ID and Device Management Setting P 12 Registering the Roland DG Account p 18 Making Management Settings for the Devices
13. est The window shown on the left is displayed on the screen When you click OK an e mail will be sent from the OnSupport server By following the instruc tions provided in the e mail message you can have a tentative password issued B 15 Changing the Login Password Device List You can check the Serial Number under the Connection Set VersaCAMM VS 640 IP tings tab in the Device Management window which you can open by clicking Edit on the menu bar Device Manage Model Name H VersaCAMM VS 640 Port P TCP IP T IP Address l Serial Number ment Select the device of which serial number you want to Nera check and click Verify Then the serial number of the selected device will appear at the lower part of the screen Registering Loging in Updating the Account Changing the Login Password Procedure From the menu bar click Edit Change Password The Change Passwaord window appears Device Management D Logout L Change Password P r WOLT PPP Peay Enter Current Password New Pass aspal word and Confirm New Password Current Password TH 2 Click Change Confirm New Password When the window on the left appears click OK The password will be changed Checking and Updating the Version of OnSupport How to check the version of OnSupport From the menu bar click
14. gs on is one for one device gt For example if OnSupport is installed in more than one PC in an intranet environment you do not have to register the accounts for all the PCs By registering one account and making management settings on the devices with the account you can use the OnSupport Mail function with all the OnSupport programs on the intranet gt You can register the account anytime gt You can use OnSupport without registering the account but your use of some OnSupport functions will be restricted Procedure From the menu bar click Edit Create Edit E Help H Account Device Management The registration window is displayed on the contents Login L panel Change Password P Create Account R 6 Conduct the account registration Register the account following the on screen instructions 12 Registering Loging in Updating the Account Logging in to Logging out of OnSupport NOTE To login to OnSupport you must register the Roland DG Account Roland DG ID B 12 Registering the Roland DG Account Login Procedure From the menu bar click Edit Login Or click Login on the Status panel The Login window appears Login L eee NO Pre Create Aceount R File F Edit E Help H Enter Roland DG ID and Password Roland DG ID 00000 Click Login Password eeee000 CL Roland DG ID will appear next to the Login buttom
15. l be activated 4 Back IS ion E Help and Support p pp Shut down my Basic Operations Exiting the OnSupport From the menu bar click File Exit You can exit the program by right clicking in the tasktray Open O From the menu bar click File Update Latest Information The contents of the OnSupport window will be up dated with the latest information Basic Operations Part Names Product Information Versa CAMA OnSupport Mail U Update JE I Document Library 7 Show my devices only Color Name Document Name Version E I Versa CAMMI Setup Guide F 1 100212 USERS MANUAL R1 100212 n SPECIAL COLOR INK GUIDE Ri 100212 gen Packing Diagram Ri 100201 i Menu bar This lets you carry out the settings and operations for OnSupport from the each menus 2 Status panel This panel shows the connection status of the computer to the network as well as the device and the login status 3 Menu panel On this panel you can select the menu to be displayed on the Contents panel 4 Contents panel This panel shows the contents of OnSupport From the Menu panel you can select contents to be dis played here Environmental Settings Language Network Setting Your Language Procedure Edit E Help H Device Management L Login L Change Password P Create Account R Fic f Gen
16. n and the Device Firmware Update function To update the firmware you need to log in OnSupport with the computer with which you made the management settings For information on how to update the firmware refer to OnSupport Help P 2 How to display OnSupport Help p 10 Setting the E mail Server p 13 Logging in to Logging out of OnSupport Procedure 6 Login to OnSupport P 13 Login From the menu bar click Edit Device Management The Device Management window appears Login L l ri ber 18 Connecting and Managing the Devices Click Administrator Setting tab Device List L 2 Select the device you want to make the a a ERIN management settings VS 640 VersaCAMM VS 640 IP TM 711 08 3 Click Change Administration _ Connection Setting Administrator Settings Ifthe management settings have already been made for the device the Roland DG ID of the administrator and the computer name will be displayed here To change the settings you must log in with the Roland DG ID of the administrator I Choose Manage form this computer and Select Device Administration Settings then click OK To disable the management settings select Do not manage However make sure that you have logged in with the Roland DGID of the administrator in order to cancel the settings Do not manage iii
17. n au Serial Number AT ae Status Secondary Power OFF Click OK Information on the device used is dis played when connection is correct 17 Connecting and Managing the Devices When the window on the left appears click Yes if you want to manage the connected device Without making the management settings you cannot use the OnSupport Mail function and the updating function for the firmware of the devices If you want to do the management settings later click No P 18 Making Management Settings for the Devices m 1 Non managed devices have been found Do you want to become the administrator for these devices spj If the Login window appears enter the Roland DG ID and the password to log in P 13 Login This is the end of the procedures to connect the devices An image of the device appears on the Status panel Making Management Settings for the Devices You are to make settings to manage the devices connected to OnSupport here You can perform these settings when you connect the devices with your computer However in this section you will be provided with the descriptions of how to make new management settings for the devices which has been connected What you can do if you make the management settings When you make the management settings you will become able to use OnSupport Mail func tio
18. o sncs racts surat varaseseaecurtdatcascspdtioeattesaetcenrandeneateratacede 6 Exiting the FS Ve a an cancers et ez ceers eneapae ceases ess co niesi inion irin erara E NN N n ESA EENE 7 Updating the Contents of the Window ccsssssssssssssssssssssessssecsssecsssecsessssecsssscsesscssessseeaseees 7 SG NIL 3138 Si stositeni susb ottnve na om sono iaiir IiNean emm 8 Environmental Settings Language Network 0ccccsseeeeeeeeeesaeeeeeaeeeeeenes 9 Se RNg Your Language pisu nn 9 Checking the Network Connection ssesssssssseesseesssessseesseesssessseeesseesseeosseesseroeeosseeoseeosseosssressee 9 Setting the Proxy Server ri or on r os 10 Setting the E mail Server sesessseesssessseessseesseesseeesseesseessseesseesssessseeosseesseosserosseesseeosseosseesseessseesss 10 Registering Loging in Updating the Account cccceeeeeseeeeeeeeeeeeeaeeeeeas 12 Registering the Roland DG FCC OUNTE se jestscctsssessdccessessaveacinrics an nn 12 Logging in to Logging out of ONSUPPOFt cesssessesecsssscsssscsesssscsssecssscsssessecssseesssecseesees 13 Changing the Login Password spin o nitku 15 Checking and Updating the Version of ONSUPpOTrt s sssseesssseessseessseeesseesosseessseeossseessssee 15 Connecting and Managing the Devices cccseccceseeeeeseeeesaeeeesaeeeeenaeees 17 Connecting the DeviCeS sesessseesssessseessseesseossseesseesseessseesseesseeonseeosseesseosssrosseesseroseosserssersss
19. pen OnSupport will be displayed on the screen If you cannot find in the tasktray activate it from the start menu of Windows Tasktray VI OnSupport serves as a resident software OnSupport works as a resident software which is constantly working to manage the devices and send OnSupport Mails and so on You are recommended to make settings to enable OnSupport to start automatically when the computer starts You can make the setting initially during the installa tion When you click EJ or on the bottom right corner of the screen the window will disappear from the screen but the program will not be terminated While it is running OnSupport icon is constantly displayed in the tasktray The devices mean our products including printing machines and cutting machines See our website htto www rolanddg com for the latest information about the devices which OnSupport supports How to set the automatic start for OnSupport lome m General Network Connection Mail Server Settings can be made on the Preference window by click ing Preference from Edit on the menu Check the box for Launch this application at Windows start up under the General tab How to start OnSupport from the Start menu of Windows Der fete From the Start menu click All programs or Programs Roland OnSupport Roland OnSupport p OnSupport wil
20. ter to more than one device gt The devices in this section mean our products including printing machines and cutting machines The devices that can be connected are only devices supported by OnSupport For the latest information see the Roland DG Corp website http www rolanddg com Procedure 6 Connect the computer to which OnSupport is installed to the devices through the Ethernet For information on the method to connect the computer to the devices refer to the instruction manuals for your devices 60 Make sure the power to the printer is switched on From the menu bar click Edit Device Management The Device Management window appears Enter the IP address asigned to the device Device List L 4 Nickname VS 640 Model Name VersaCAMM VS 640 Port ET Tri TE Administrator ee T 2 Click Verify Information about the device connected to OnSup port appears in Device List Connection Settings Administrator Settings Enter a Nick Name for the device If you do not set a nickname the model name is displayed Nickname M VS 640 122 Name H VersaCAMM VS 640 TCP IP T IP Address l a P a 4 To continue to connect another device to your computer click F and repeat the procedures from 1 to 3 You can add the device to connect later P 20 Adding the Devices Model Name Firmware Versio
21. wing provisions By doing so this Agreement shall be concluded or terms in the license agreement EE InstallShield mm Customer Information Please enter your information User Name RolandDG Organization Rolandpcl Insta annli satan far 9 Anyone who uses this computer all users uy ny ma mne yawi ty InstallShield ES ao 5 InstallShield Wizard Completed The InstallShield Wizard has successfully installed Roland OnSupport Click Finish to exit the wizard 7 Launch the program 7 Launch program at Windows startup irish Cancel Installing OnSupport 0 Enter arbitrary information in User Name and Organization 2 Choose Anyone who uses this computer all users Click Next Proceed further with the installation as following the instructions displayed on the screen When the window shown on the left ap pears click Finish This is the end of the installation of OnSupport Launch the program If you check the box OnSupport will be activate when the installation is complete Launch program at Windows startup If you check the box you can activate OnSupport au tomatically when Windows starts up We reccommend you to put the check here P 6 OnSupport serves as a resident software Basic Operations Displaying OnSupport Double click OnSupport icon in the tasktray or right click the icon and then click O
Download Pdf Manuals
Related Search