Getting Started - Sprint Support
Contents
1. At Sprint environmental responsibility is What else has Sprint been doing more than talk We re continuously working Plenty To find out just what we ve been 7 reduce our a dee and up to visit sprint com green for ecrease our use of natural resources more information So where is my User Guide We took the full printed user guide out of the box and put it along with expanded support resources online for you Less paper more and better information Just visit sprint com prepaidsupport from any computer to access your complete user guide and the rest of our support materials 26 E Survey m Galaxy Core Prime We are interested in your initial By registering your Galaxy Core Prime impressions of this new Sprint phone phone at samsung com you are Within two weeks of your phone purchase entitled to please go to the website e Premium service through your choice of http labs sprint com sprintohonesurvey to live chat email and or phone complete a brief survey Your feedback will e Access to specialized call center staff help us provide the wireless features and services you want most e Extended call center hours e Galaxy Core Prime product user manual As an owner you can write a product review shop for accessories and receive exclusive Samsung offers Thank you for choosing Sprint Samsung SAMSUNG GALAXY CORE PRIME mobile visit sorint com prepaidsupport for guides tutorials and more 27 Tools amp2. Resources The services described in this guide may require a subscription to a service plan and or may incur additional charges Not all services will work on all phones See sprint com prepaidcoverage for more details Portions of this guide are reproductions of work created and shared by Google and used according to terms described in the Creative Commons 3 0 Attribution License Important Privacy Message This phone is capable of determining its your geographical location To set controls for access and use of your location information by others from home tap Apps gt Settings o gt Location tap the OFF ON icon so it s in the ON position and then tap Mode Select your location options from the list and follow any applicable prompts These settings for the use of location information can be turned on and off For some applications and services you select a phone must be turned on and set to allow collection of location information in order to function Please be advised that if you use a third party application the application may collect your personal information or require Sprint to disclose your customer information including location information when applicable to the application provider or some other third party Sprint s policies do not apply to these third party applications Please carefully review the application s terms of use and or the application provider s policies for more information about how the applicatio
3. e Airplane mode e Data usage e Location e Printing e More networks e Sound e Display e Lock screen e Call e Application Manager e Add Account e Backup and reset e Accessibility e Language and input e Date and time e Ultra power saving mode e Battery e Storage e Security e Activate this device e System update e About device For detailed information about settings please see the User Guide at sprint com prepaidsupport Battery Saving Tips Manage the Display Brightness and Screen Timeout e From home tap Apps Settings oO Display gt Brightness to modify the backlight setting as desired e To turn off the screen press the Power Lock key lt gt The phone will continue to function e Switch to Power saving mode From home tap Apps gt Settings o gt Ultra power 2000 saving mode and then toggle the OFF ON switch to ON visit sprint com prepaidsupport for guides tutorials and more Manage Your Phone s Wireless Functions Disable the Wi Fi Bluetooth and location functions of the phone when you re not using them e Use the toggle options in the Notifications panel to turn these off when not in use Pull down the Notifications panel and tap Wi Fi Bluetooth or Location to toggle these options on or off For more useful tips about battery care and safety see the User Guide at sprint com prepaidsupport 23 Tools amp Resources Manage Your Accou
4. Number 1 From home tap Phone La 2 Enter a phone number using the onscreen keypad 3 Tap gt Add to Contacts gt Create contact 4 Select an account for the contact such as Google or Microsoft Exchange ActiveSync Select Device to save the contact to your phone only 5 Tap Name and enter a name for the new entry 6 Tap Mobile default to select a label such as Mobile Home etc 7 Add any other information you want to save to the contact and then tap Save 12 Add a New Entry to Contacts 1 From home tap Apps gt Contacts P 2 Tap Ei 3 Tap any field and enter the name phone number and other contact details 4 Add more data fields or a picture if desired and tap Save Find a Contact 1 From home tap Apps gt Contacts P and then tap Search 2 Enter the first letter or letters of an entry 3 Tap the contact to display its information E Messages Send a Text or Multimedia MMS Message 1 From home tap Messages 2 Tap 4 3 Enter a phone number email address or contact name in the Enter recipient field If available tap a name from the list to finish the entry 4 Tap Enter message and then type your message e If you want to add an attachment to your message such as a picture or video tap 2 e Tap a media type such as Image Video Audio etc and then tap an available album and item 5 When you re ready to send tap Pst Access Messag
5. Samsung user account 4 Enter a name for your device and then tap Finish You do not need to sign up for a Google Account to use your phone however to download content from the Google Play Store app you must link your phone to a Google Account Turn the Phone On or Off e Press and hold the Power Lock Key lt gt Turn the Screen On and Off e To turn the display screen on or off press the Power Lock Key lt Swipe the screen to unlock it visit sorint com prepaidsupport for guides tutorials and more Get Ready E Your Home Screen Viewing Your Home Screen Your phone s Home screen extends horizontally up to five full screens e To display the main center Home screen press gt from any screen e To view extended screens swipe the screen left or right Customize Your Home Screen DOC e To add app shortcuts tap Apps touch and hold an icon and drag it to the home screen e To change wallpaper or add widgets touch and hold an empty area on a home screen and tap Wallpapers or Widgets Notifications Panel You can expand the notification area to see more about your notifications 1 Drag the notifications panel down 2 Tap a notification to open its app Status Bar The status bar at the top of the Home screen lets you quickly see both your phone status connections signal strength battery GPS and any current notifications LTE gt lt all 10 10 AM E Keys and App
6. purchase and download apps from Google Play visit sorint com prepaidsupport for guides tutorials and more 19 E Bluetooth Pair and Connect With a Bluetooth Capable Device 1 From home tap Apps gt Settings O gt Bluetooth and then slide the icon to the ON position 2 Tap the check box next to your phone s name to make it discoverable by other devices 3 Tap Scan You ll see a list of in range Bluetooth devices 4 Tap a device from the list to initiate pairing 5 Enter the passkey or PIN code or verify the shared key and tap OK 6 The external device will then have to also accept the connection and enter your phone s PIN code 7 Once you re paired with a device your connection should launch shows your Current connection status 20 Share Contacts Files or Pictures Using Bluetooth 1 Open the application containing the file you want to share for example from home tap Apps gt Contacts f 2 Locate the file or entry you want to share e You can send pictures and videos directly from the camera or from Gallery Calendar events Contacts as vCards music tracks and voice recordings Not all devices will be able to receive all file types 3 Depending on the application tap H gt Share name card gt Bluetooth 4 Tap the name of the device to which you re sending the file E Facebook Twitter amp More You can set up and access all your favorite social media a
7. the input field to reveal the keyboard 2 Tap and speak clearly EE Calls E Voicemail Make a Phone Call Set Up Your Voicemail 1 If the screen is locked swipe the screen to All unanswered calls are automatically unlock it transferred to your voicemail even if your 2 From home tap Phone D phone is in use or turned off You should set 5 3 Tap the digits of the number you want to up your voicemail and personal grecungas E soon as your phone is activated call on the phone keypad The number will 5 appear just above the keypad as you enter 1 From home tap Apps gt Voicemail J o it Tap EEN to delete one or more digits 2 Follow the voice prompts to create 9 4 Tap KO your password and record your name gt and greeting Answer an Incoming Call Sprint strongly recommends setting a e Drag 4 to the right on the screen voicemail password Send a Call Directly to Voicemail Se othe ei Retrieve Your Voicemail S l 1 From home tap Apps gt Voicemail Mute the Ringer on a Call 2 Tap a message to listen to it e Press the volume button on the left side of the phone to mute the ringer visit sorint com prepaidsupport for guides tutorials and more 11 EE Contacts Your phone s Contacts app lets you access and manage contacts from a variety of sources including Google and Corporate email accounts contacts synced from your computer and contacts you ve entered manually Save a Phone
8. From home tap Apps gt Settings O gt Wi Fi 2 Tap the icon next to Wi Fi and slide to the ON position 3 Tap H and then tap Scan to display a list of available networks 4 Tap a Wi Fi network to connect If necessary enter the security key password and tap Connect E Google Play and Google Mobile Services Google Play is the place to go to find Google Mobile Services SN EE movies and more e Gmail The Google mail service Your or your pnone Gmail account lets you access many r Download Apps and Games Google related services as well as S 1 From home tap Apps gt Play Store Google Play os WW x 2 The first time you visit the Google Play e Google Hangouts Google s instant E Store app tap OK to accept the Terms of messaging service From home tap Service Apps gt Hangouts to begin using 3 Browse through featured apps and games the service 5 or tap 8N at the top of the app to start e Google Maps The Google location a search program From home tap Apps gt 4 Tap an item to read a description Maps Ef to begin using this service and reviews e YouTube View and share videos From 5 Tap INSTALL for free apps or the home tap Apps gt YouTube to price for paid apps and follow the browse through and view available videos onscreen prompts Sign in with your Google Account to upload Note You must have a Google Account set your own videos up on your phone to
9. Get Started All you need to know to get going O E KA Samsung Sprint Y GALAXY CORE PRIME Prepaid Welcome Thanks for choosing Sprint This booklet introduces you to the basics of getting started with Sprint Prepaid and your Samsung Galaxy Core Prime For ongoing support and resources visit sprint com prepaidsupport There you ll find guides tutorials and more to help you get the most out of your phone Note Available applications and services are subject to change at any time cc Using This Guide This Get Started guide is designed to help you set up and use your new Galaxy Core Prime It s divided into four sections to help you find the information you need quickly and easily Using This Guide bk SS Get Ready page 5 Find out what BW Use Your Phone page 11 Take you need to do before you use your advantage of your phone s features phone the first time including charge and Sprint services from the basics battery and activating Sprint Prepaid Making Calls to the more advanced service on your phone using Google Play Wi Fi and more SS Android Basics page 8 Learn some E Tools amp Resources page 22 basics about how to move around on Find useful tips for your phone and your phone use the home screen and discover resources and other helpful enter text If you re familiar with Android Sprint information For additional phones you can probably skip these information including t
10. Icons EE Open Apps The bottom front of your phone contains e f an app is on one of your Home screens three keys Recent Apps Home and Back just tap it to open it Above this row is a row of app icons that are if an app is not available from your Home available from every Home screen screen tap Apps and then tap the app icon You may have to scroll right or left to find your app Phone Camera Messages Internet Apps Android Basics Recent Home Key Back Key Apps Key visit sorint com prepaidsupport for guides tutorials and more 9 E Typing on Your Phone Samsung Keyboard Select a field that requires text or numbers to display the Samsung keyboard Note To switch between input methods drag the notifications bar down tap Choose input method and then tap an input method e Tap or 2 to change entry type e If predictive text is on words will appear above the keyboard as you type Tap a word to enter it and move on to the next word e If Keyboard swipe is on you can enter words by sliding your finger continuously over the keyboard 10 Your Keyboard Settings You can customize your onscreen keyboard settings to suit your needs DOC e Tap Apps gt Settings oO gt Language and input under System and tap the Settings icon Zt next to a keyboard or input method Google Voice Typing Use your voice to enter text instead of typing 1 From any screen where you can enter text tap
11. es 1 From home tap Messages 2 From the Messages screen tap the message you want to view or 1 Open the Notifications panel 2 Tap the message you want to view Text and MMS messages are collected in ongoing conversations so when you view a message you can scroll through the entire history of your messages with that person visit sprint com prepaidsupport for guides tutorials and more 13 Use Your Phone Your phone s Email applications let you access and manage multiple email accounts simultaneously in one convenient location Set Up a Gmail Account Set Up a Standard Email Account 1 From home tap Apps gt Gmail M 1 From home tap Apps Email 2 Follow the instructions to set up or sign in 2 If another email account is already set up to a Gmail account tap J gt Manage accounts gt ES 3 Enter the Email address and Password for the email account 4 Tap Next and follow the onscreen instructions Or Tap Manual setup select an account type POP3 or IMAP and follow the instructions to configure your account 14 Set Up a Microsoft Exchange 7 Follow the prompts to set additional ActiveSync Account options and permissions Tap Next to continue Note Contact your company s Exchange Server administrator for required sign in information 1 From home tap Apps gt Email 2 If another email account is already set up tap Si gt Manage accounts g
12. he full User pages although a refresher course never Guide videos tutorials and hurt anyone community forums visit sorint com oprepaidsupport Your Samsung Galaxy Core Prime EE EE Jack Proximity LED il Sensor Indicator I 3 Front Camera pea Earpiece leg Camera See Speaker Flash Volume Power Lock Buttons Key Touchscreen es Recent u Ss Back Key Apps Key Ween Home key te E Get Your Phone Ready Register Your Phone on Sprint Prepaid Install the Battery SC gt 1 From your computer s browser visit 1 Use the slot above the power button to g sprint com prepaidactivate remove the battery cover ZS 2 Choose an activation option and click 2 Align the battery s contacts with those A Next and then enter your ZIP code and inside the battery compartment and gently 5 click Next press down until the battery is seated 3 When prompted enter the serial number 3 Replace the back cover ID print n the lon r EES Charge the Battery phone s packaging 4 Follow the instructions to select a plan and payment method 1 Insert the USB cable into the charger accessory port e If you re swapping phones or bringing 2 Insert the other end of the cable into the your number over from a different carrier charging head and then plug the charging follow the prompts to sign in or provide head into a standard AC power outlet additional information Note Connecting the charger
13. improperly may cause serious damage to the device Any damage caused by misuse is not covered by the warranty visit sprint com prepaidsupport for guides tutorials and more 5 E Activate Your Phone Activate Your Phone e Press and hold the Power Lock Key to turn on your new phone e Your phone is designed to activate automatically You will see a Hands Free Activation screen during the Setup Wizard Follow the onscreen instructions to continue If your phone is still not activated visit sprint com prepaidsupport for assistance If you do not have access to the Internet call Sprint Customer Service at 1 855 639 4644 from another phone EE Set Up Your Phone Once activated your phone guides you through various setup options including setting up your Google Account Complete the Setup Screens Note At some point during setup you will see a prompt to install Sprint Default Configuration Follow the prompts to install the package and then continue with the setup screens 1 When you see the Welcome screen select a language and tap Next to begin 2 You ll see a Wi Fi setup screen Follow the prompts to set your Wi Fi options 3 Follow the prompts on the next few screens to get your phone set up e Got Google Create or sign in to a Google Account and set preferences including Google Location options EE Set Up Your Phone E Basic Phone Functions e Samsung account Create or sign in to your
14. m home tap Camera t 1 From home tap Apps gt Gallery W 2 Aim the camera lens at your subject 2 Tap a video and then tap the play icon to o and tap e view the video 5 View Pictures e You may be prompted to select a video a 1 From home tap Apps gt Gallery to EE S view the Camera folders Share Pictures and Videos gt 2 Tap a picture and then tap H to explore 1 From home tap Apps gt Gallery KE 8 tao ne top ONNE SErgeN 3 Tap Keg and select a share method such Record a Video as Email or Messages Follow the onscreen instructions to send your 1 From home tap Camera I picture or video clip 2 Aim the lens at your subject and tap to begin recording 3 Tap to pause or to stop recording visit sorint com prepaidsupport for guides tutorials and more 17 iWeb EE Wi Fi Go Online 1 From home tap Internet amp The first time you may be prompted to enter your wireless phone number 2 From any web page e Tap for more options e To scroll slide your finger up or down the page e To zoom in or out pinch the screen Note Additional browser options such as Google Chrome may also be available on your phone 18 Connect to a Wi Fi Network When you re in range of an available Wi Fi network use your phone s Wi Fi feature to access the Internet and other data services Note You may already have signed in to Wi Fi during the phone s setup process 1
15. n will collect access use or disclose your information before using a third party application Terms of use and other policies usually are available on the application provider s website 2015 Sprint Sprint and the logo are trademarks of Sprint Samsung Galaxy and Core Prime are all trademarks of Samsung Electronics Co Ltd Gmail Google Hangouts Google Maps YouTube Android Google Photos Google Maps Google Mobile Services and Google Play are trademarks of Google Inc Other marks are property of their respective owners Screen images simulated Appearance of device may vary
16. nt Refill Online sprint com prepaidmysprint e View cash balance and or payment date e Check minute usage if not on an unlimited voice plan e Add a credit debit card to set up AutoPay or make one time payments e See or modify your price plan e Change your Account PIN From a Phone e Sprint Customer Service Dial 1 855 639 4644 24 Refill Your Account Visit sorint com prepaidrefill to refill your cash balance by making a one time payment with a credit or debit card cc Resources Resources For Your Phone Sprint Zone e This Get Started Guide to get you up Enhance your Sprint experience The free and running Sprint Zone application makes it a snap to manage your account get tips and tricks e Online Support For ongoing help for your phone find recommended apps over the life of your phone visit sprint com prepaidsupport to find and more videos tutorials troubleshooting tips e From home tap Apps gt Sprint Zone Ss and the complete User Guide for your to access account services Sprint news Galaxy Core Prime phone information suggested applications e Community Visit community sprint com troubleshooting and more to join the discussion about all things Sprint Here people help each other make the most of their wireless services with tips forums blogs and the latest news visit sorint com prepaidsupport for guides tutorials and more 25 Tools amp Resources Sustainability
17. pps on the go Set Up Social Networking Accounts Use Social Networking Accounts Before using your social networking 1 From home tap Apps gt Facebook accounts you may need to download them or Twitter Instagram etc from the Google Play Store app 2 Follow the onscreen instructions to sign into your account for example by 1 From home tap Apps gt Play Store P APPS ie E entering a user name and password 2 Browse or search for the app you want to download for example Facebook Twitter 3 Update your status post pictures follow your favorite tweets and more all on your or Instagram ee a 3 Tap the app and then tap Install Follow the ales EE prompts to download and install the app Tip You can add Home screen widgets for many social networking apps Touch and hold an empty space tap Widgets and then drag the widget to the empty space Use Your Phone visit sorint com prepaidsupport for guides tutorials and more 21 A Settings Explore ways to customize your phone set permissions update your phone and more in the Settings menu Accessing Settings 1 0000 From home tap Apps gt Settings CO or Drag the notifications bar down and tap Settings Fe 2 Select the settings category you want to change Touch the ON OFF switches to enable or disable a setting Categories include e The order should be e Wi Fi 22 e Bluetooth e Hotspot and Tethering
18. t ES 3 Enter your Email address and Password information and then tap Manual setup 4 Tap Microsoft Exchange ActiveSync 5 When prompted to provide additional detailed information scroll down the screen and tap Next 6 Enter a Domain user name Password and Exchange server information 8 Identify your new account with a unique name enter the outgoing name and then tap Done Use Your Phone visit sprint com prepaidsupport for guides tutorials and more 15 Access Email Messages 1 From home tap Apps gt Email e To view a different inbox tap the inbox name at the top of the screen and then tap the inbox you want to view 2 From the inbox tap the message you want to view Send an Email Message 1 From home tap Apps gt Email e 2 If necessary select the email account you want to use 3 Tap 4 4 Enter an email address in the To field 5 Enter a subject and a message e To add attachments tap PJ on the top of the screen and select an attachment 6 Tap Bs 16 Access Gmail Messages 1 From home tap Apps gt Gmail M 2 Select the inbox you want to view 3 Tap a message to view it Send a Gmail Message 1 From home tap Apps gt Gmail M 2 Tan 3 Enter an email address or contact name 4 Enter a subject and a message e To add attachments tap gt Attach file 5 Tap gt to send the message E Camera amp Video Take a Picture View videos 1 Fro
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