KINGDOM MESSAGE SERVICE USER MANUAL
Contents
1. Busies Today the raw number of Busy Signals you got in that campaign There are Fast Busies and Regular Busies Bad Numbers Today the raw number of bad numbers or operator intercept or disconnected numbers that were dialed in your campaign No Answers Busies and Bad Numbers are attempted up to six times before the number is classified as any of those three Minutes the total number of minutes that you generated for a particular campaign that day It is rounded down into whole minutes No decimals or fractions of minutes Live Transfers Today is only for a campaign where people press a key during your message to get more information or talk to you live This will list how many press thru s you received for the campaign B SPECIFIC REPORT This is a Specific CSV Report which is a report linked to individual phone numbers Here s how to get the report 1 Log in to your KMS account 2 Click on the top line Call Details CSV Report 3 Click on the Campaign line you want reported 4 Click on Generate Report and then Get All Call Detail Records 5 Save the file to your computer and 6 When the file is open Excel widen the truncated columns and perform a Data Sort Sort by callresult older Excel versions or perform a Data Sort amp Filter Sort Custom Sort callresult newer Excel versions CSV Report provides 11 detail categories Busy Duplicate Numbers Fast Busy Human Com2. Kingdom Message Service User Manual p 6 D CHANGE SPEED You completed this already in above Scheduler Calls Per Minute but if not Go to the Home page and click on the tab Change Speed Enter a number if you want to specify a certain number of calls to be executed per minute Also see C SCHEDULER above E ADD NUMBERS You completed this already if you Uploaded your phone list in the Getting Ready instructions but if you edited your phone file and need to upload your revision Follow the previous Getting Ready instructions in B UPLOAD YOUR PHONE NUMBER FILE NOTE Whenever you upload a REVISED phone list first delete the outdated one from the Library Then you must re attach the revised file Edit Campaign button to all currently scheduled campaigns that used the outdated deleted file SMS Texting Procedure 1 Prepare your Text Message Message size is limited to TEXT donotreply XXXXXXXXXXXXXXXX CLIENT ID 00000 160 characters counting letters characters and spaces TWO AREA CODES 000 000 YOUR EMAIL xxx xxx xxx 2 Prepare your recipient list in an Excel or CSV file similar DAY amp TIME TO SEND xxxxx to Figure 1 Excel or CSV File Example on page 2 ATTACH PHONE FILE xxxxx xls 3 Provide your Client ID two area codes not zip codes from within your numbers to be sent and your email address for receiving a Texting report System technicality An unowned number from within one of the area codes h
3. each campaign receives its own ID number It is a number that your account manager may use for reference for any questions you may have CPM Calls Per Minute displays how many calls you want your campaign to send out per minute Default is set to 1 but if you want your constituents to all receive a message simultaneously then set this to a higher number than the number of records in your phone list file Phone List Library Lines Calling Now tells you how many automated phones lines are being called at any particular time Total Numbers In List the net amount of numbers in your list after scrubbing for Do Not Calls Duplicates Toll Free Numbers and any numbers less than 10 digits Completed Numbers In List tells you how many numbers our lines have successfully connected to If we get a Live Answer or a Voice Mail it counts as completed If we get a No Answer Busy or Disconnected Number we will retry that number up to six times before we count it as completed Total Calls Today the raw number of how many calls we have made on that particular day Live Answers Today tells you how many people answered who were breathing They could hang up hear the entire message press a key or anything but as long as they answered and were human it puts it into this column Answering Machines Today the same as the Live Answers Today except they are answering machines No Answers Today the raw number of No Answers you got in that campaign
4. to the Login page see your Login Info page 1 Kingdom Message Service User Manual p 3 2 Click on Libraries in the main Menu Bar click on tab Add Files to Audio Library then Call In To Record Audio File 3 Dial the phone numbers for recording your phone message s 817 288 8101 or 800 331 4226 4 Enter your Client ID followed by the pound sign yYour Client ID is the last five numbers of your Password 5 Follow the audio directions for recording messages End recorded message with the pound sign 6 When your phone message appears on your computer screen as no name yet click Edit to rename your message the same as your campaign name Now You Are Ready to Set Up Your Phone Campaign Set Up Your Phone Campaign Three Steps A B C for Setting Up Campaign A SET UP VOICE CAMPAIGN FOLLOW THE SIMPLE DIRECTIONS 1 Log into your account see your Login Info page 1 2 On the Client Resources page click on Campaign Manager for Voice Broadcasting Client Resources Mozilla Firefox File Edit View History Bookmarks Tools Help Minbox 1 david nauss kingdom com M Inbox 5 knaussde gmai com Gmail cient Resources x c minsight i FireFTP JZ KnaMusCurr Kingdomintranet _ Citizens amp Northern woot ThinkGeek Ki iContact EJ CollabNet Login W YouTube Sign In MoreMargin Login L uscca Client Resources What s New Call Details CSV Report C Cell Phone Scrubbing Graphs and
5. Ave on ae a D E 2 F eae 1 Phone2dial FirstName LastName Address City State ZipCode 2 8175554567 James Smith 4626 2nd St Franklin TX 73301 3 8125556543 Mary Johnson 548 Park Ave Salem IN 46224 4 6055553245 Patricia Williams 55126 Oak Dr 246 Washington SD 57006 5 5415557845 John Brown 124 Elm St Springfield OR 97449 6 3345551593 Linda Davis 942 Washington Ave Clinton AL 36201 7 IF1RSAEARIA Pohort lanac AGIA Hill Rived Ganrratnwn MY nni B UPLOAD YOUR PHONE NUMBER FILE 1 Log into your account See your Login Info page 1 2 Click on Libraries in the main menu bar then click on the tab Phone List Library 3 Follow the Browse and Upload instructions Suggestion Upload a separate phone list for your master list and each of your small ministry groups or church organizations such as Congregation master Church Board Administration Chancel Choir Baseball Team Youth Group MOPs and so on C PHONE SCRIPT PREPARATION 1 Write your phone script with your message purpose and recipient s attention span in mind a If your phone script is for a business purpose potential customers prefer messages under one minute b If your phone script is your weekly announcements a devotional an event cancellation etc the length does not matter State your approximate message length first for the convenience of the listener 2 Practice speaking your phone script with lots of vocal inflection D UPLOAD PHONE MESSAGE S 1 Go
6. Kingdom Message Service User Manual p 1 KINGDOM INC Is Pleased To Be Your Service Provider For KINGDOM MESSAGE SERVICE USER MANUAL For Voice Messaging Polling Surveying and SMS Texting www moremargin com Your Account Name Your Password Your Client ID Your Email Address Technical Support Available Weekdays 8 30 AM to 6 00 PM Eastern Standard Time David Knauss 800 788 1122 ext 2541 david knauss kingdom com Nicholas Mott 800 788 1122 ext 2166 nicholas mott kingdom com CONTENTS Getting Ready to Set Up Your Phone Campaign Set Up Your Phone Campaign SMS Texting Procedure Polling Surveying Procedure Campaign Reports Two Additional Support Services Kingdom Message Service User Manual p 2 Getting Ready to Set Up Your Phone Campaign Four Steps A B C D for Getting Ready A PHONE NUMBER FILE PREPARATION 1 Prepare an Excel XLS or XLSX or CSV file something like the following graphic Only Column A is required for phone numbers After Column A you may enter whatever you choose 2 Everything has to be cleared out of the phone numbers except 10 digits Remove all long distance 1 s parenthetical marks spaces hyphens and texts See the following example E Microsoft Excel Book1 xls Bt File Edit Yiew Insert Format Tools Data Window Contribute Help Adobe PDF Type a question for hel aoe Meee MeO Aree mere nae A 31 2 EO B El E10 X fe 8846 Ridge
7. Repo The FCC recently issued an enforcement Graphs and Ropars To advisory This advisory stated that they are going to start prosecuting campaigns System Administrator Rights that call cell phones The only exception to this law is if you are calling someone who has given you previous permisson to call their cell phone more ked out our five Text to Speech voices We have 5 great voices to choose from that can speak any text in a very natural sounding voice To get started more The Benefits of Cloning Cloning a poll or campaign is an easy way to save time and effort when you try to setup a new campaign or poll which shares some characteristics with other campaigns that you already have created more 3a If you have not yet set up your Campaign go to New located in the Menu Bar OR Kingdom Message Service User Manual p 4 3b If you have already set up your Campaign and you need to edit it highlight the already existing Campaign by clicking on it it turns yellow and click on the tab Edit Campaign i Campaign Manager Mozilla Fir Bile Edit View History Bookmarks Tools Help c E s00gle drive E VRP Admin JF FCC Bank lt 2 Kingdominsight FireFTP JT KnaMusCurr Citiz amp North woot GB ThinkGeek G iContact YouTube More Margin USCCA Contest M Gmail EJ collabnet GoogleDocs Campaign Manager Libraries Don t Call List Resources Login Selector CUG O save Search O search w
8. as to be secured for sending your Text Message 4 Provide day and time zone time that you wish your message to be sent Texting is currently available Central Standard Time Monday through Friday between 9 00 AM and 5 00 PM 5 Email all of the above info to Amber at avaldez voicebroadcasting com You are charged per text instance both outbound message sent to recipients phones and inbound recipients replies If you do not want recipients to reply put DONOTREPLY in the message NOTE Spaces are omitted in DONOTREPLY to save toward the 160 count Polling Surveying Procedure Call your tech representative for a specific Polling Surveying User Manual on how to set up a polling surveying campaign Campaign Reports A GENERAL REPORT Kingdom Message Service User Manual p 7 This is a General Report provided on the Campaign Manager Home Page where all Current Campaigns are listed with various report categories after each campaign name The report categories are explained as follows All of the categories are running totals of raw numbers Current Campaigns lists all campaigns that are current and past l Campaign Name shows the name you have chosen for each campaign Status Now shows the status of each campaign For example you ll see Calling Now if campaign is in progress Not Scheduled if campaign is already completed and Data Processed OK if campaign is successfully set up and scheduled to call ID
9. hile you type Order By ascending Page lofi 4 If a New Campaign complete the set up choices following in section B B NEW CAMPAIGN THE FOLLOWING ARE TYPICAL CAMPAIGN SET UP CHOICES 1 New Campaign Name Caller ID to use on this Campaign Name your campaign and enter the Caller ID number you wish your recipients to see 2 What type of campaign will this be Most campaigns are This is a standard voice broadcasting campaign 3 Do you want these calls to include the live transfer option or Most churches choose I want this to be a standard Message Only Campaign 4 Choose one of the following options Most churches choose Play the same message to Live Answers and Answering Machines Voicemails 5 What type of Answers is most important to this campaign Most churches choose Optimize this campaign to detect live answers from people 6 Do you want to give the people you call the option to press a digit to be included in your Do Not Call list Kingdom Message Service User Manual p 5 Choose NO I do not want to give a Do Not Call option 7 Do you want to screen this list against the US National Do Not Call list Choose NO 8 Do you want this campaign to be able to dial known mobile phone numbers Choose YES I want to call mobile phones 9 Is this an emergency call Churches and ministries should always choose YES If NO is selected then the following FCC calling rest
10. pleted Human Hung Up Invalid Phone Machine Completed Machine Hung Up No Answers Opinter and Test Calls Opinter means that it was an operator intercepted call such as Number is no longer in service You are charged a connect fee only for successful connects Human Completed Human Hung Up Machine Completed Machine Hung Up and Test Calls Two Optional Support Services KMS PHONE FILES SET UP SERVICE When you provide Kingdom with your church directory via a printed booklet Word doc Excel file email etc all various break out groups and ministries and note who participates in what Kingdom will provide you with 1 a master phone list file 2 an individual file of each break out group and 3 upload your master file and break out files to your KMS account Cost is 97 for a one time set up of a master phone file and corresponding break out files Code is KMSLT KMS PHONE FILES MAINTENANCE SERVICE Kingdom will maintain your master phone file and corresponding break out files up to date You may call Kingdom weekly bi weekly or monthly with any changes to your master phone list and corresponding break out lists Kingdom will email to you copies of the revised files and also upload your revised master and break out files to your KMS account Cost is 9 25 for each revision event Code is KMSRELT
11. rictions are engaged e Monday through Friday 9 00 AM to 9 00 PM e Saturday 9 00 am to 7 00 PM e Sunday 2 30 PM to 7 00 PM If YES is selected the FCC restrictions are disengaged and your message will go out any time you choose Click Next at the bottom of the page 10 On the Message For Both Human And Machine page click Choose beside the audio message you already recorded Or go back to D UPLOAD PHONE MESSAGKE S to record your message 11 On the Test Call Page you may enter your number to enact a test call or click Next to skip 12 On the Numbers page click Add for the phone list file you want your campaign to dial C SCHEDULER Go to Home page click Home in the Menu Bar and click the Scheduler button Double click on the calendar day a Enter the Start Time and End Time choose more time than needed maybe 2 hours b Enter the Calls Per Minute enter about 100 more than the numbers on your call list c If campaign is non weekly repeating let Do Not Repeat as is No number allows unlimited speed dialing down your Excel or CSV file list NOTE If you want the same message to go to the same phone list on DIFFERENT days you need to create a New Campaign for each day To keep track of each repeated calling campaign you could name them as Cancelled Mtg Call 11 1 13 Cancelled Mtg Call 11 2 13 Cancelled Mtg Call 11 3 13 Your Phone Campaign Set Up is Completed
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