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Triton 9100 - DirectCash ATM

1. epee te Table 2 1 Keypad characters The first character on the first key 0 9 you press after the lt CTRL gt key will be displayed at the current cursor position Pressing the same key repeatedly 1 6 will cycle the displayed letter through the available character choices for that key When the desired character is displayed press the lt RIGHT ARROW key to lock it in and move cursor to the next position Repeat these steps to enter the next character The RIGHT ARROW and LEFT ARROW keys are used in most alphanumeric data entry situations The LEFT ARROW is used to back up and erase a character The RIGHTARROW is used to lock in a character These keys will auto repeat if held down for more than one second The CLEAR key can be used to clear an entry and start over The CANCEL key will abort the current transaction 10 B Tritan BASIC OPERATION MENU BAsED OPERATION The terminal operates as a menu driven system Messages and menu options presented on the LCD display screen guide the user s actions The desired menu option is selected by pressing one of the keys located to the left and right of the display For the purpose of security many screens timeout after a preset time interva
2. 15 INTRODEOCTION DM l6 ACCESSING THE MANAGEMENT FUNCTIONS MENU ee eee ehe hne nnne rh e rese arse senes l6 NEW OR MODIFIED MANAGEMENT 8 rise iesu e ses sse sens 17 MR 18 ONNIGDURE TERMINAL 19 CASSETTE 01 01 19 TIME FUNCTIONS E 19 LANGUAGE IDIOND S 19 PEINPER SETTINGO cana ccc E 19 ATM INU 19 PASSWORD a pdt iis imb MINUM 19 Ad T OPERETUR E E AE N E 20 ADS T e E E E E AE E 20 RANDOM LEVEL PROZE COUPONS 20 IN E a EE MM Ma RUMINUS fU 20 CO ON 20 20 wA SUP UNE 20 IV MR 20 sese 20 VTE VOD OPTIONS errors cece acetone dcmum DEEP MR dM MEN M DN 20 111 B Tritan MopEL 9100 USER MANUAL
3. 23 Key MANAGEMENT E Eiai 23 COMMUNICATION LYDE 23 COGN EN TG NIIP E 23 iode usum dust MUN MEE M CD UE 24 STATUS MONITORING PUN ntes HEU EU r quie 24 EOT END OF 24 COMMUNICATION 25 25 BRYN EA NAG MINT E S 26 ae E 26 DOWNLOAD WOPRREING BEYS Qd Ple 26 26 ENTERING KEYS PROCEDURES C pU x V ats np PRO iP ani 21 28 CONFIGURE SERVICES NE Los aquo SUA QUU cue uia 29 SLDATM CONFIGURATION tuv iE S 30 PR m 30 ACCOUNT iz 30 30 1 MopEL 9100 USER MANUAL CONTENTS CASSETTE VICE 31 Disc 32 ULCUS SNR 32 PON E RR orgs te 32 TEST DISPENSE T 22 FORMAT
4. a a i eise edle tup 66 68 TE ENCLOSURE 69 69 69 SECTION 6 ERROR CODES CLICK COUNTS eee e e eee e eee e e 71 81 ODDIE ENT 72 76 COMMUNICATION ERROR CODES eee eee e seinen rise siens ses sens sense sensisse 77 CLICK COUNTER HARDWARE STATUS CODES sicccscsicescscesscosscosusstesonesvensovbavovsecsvndevenrbveteesncmoedscevenesedseversevoenes 78 TOM CLICK COUNTERS 79 85 vi B Tritan MopEL 9100 USER MANUAL CONTENTS APPENDIX WARRANTY AND REPAIR POLICIES PROCEDURES eee ee eee ee ee e esee ose A 1 APPENDIX B COMBINATION ELECTRONIC LOCKS ee ee eee ee eee ee eee e eee e eee B 1 APPENDIX C TDM BACKGROUND PAPER eee eee ee ee eee eee eese sese ee ss eeess esee esee eee C 1 SUPPLEMENTS BUPPEEMENT AUS SA 1 SEPPEEMENT DAE ANADA Ve vuU REA IERI Rea 0 1E ESSE ae SB 1 SUPPLEMENT C SOUTH AFRICA eee ee eee eese ee e
5. E 30 AE T C C P 36 36 36 36 37 37 37 Por G 37 V B Tritan MopEL 9100 USER MANUAL CONTENTS PEE ONPG UA TION 39 NR 40 EE S EE 40 CONFIGURE PROCESSORS C OMM TYPE Du Ra eR VR 41 COMMUNICATION NUMBERS i ane EE A a Ea iai 42 CONFIGURE TERMINAL TCP IP CONFIGURATION N 43 NETWORK SETTING AAN DE E E E EAE 44 45 lE os PLI E E ESE E EA E 46 TRITON CONNECT TCP IP CONFIGURATION eut chere Feu 47 HOST NUMBERS ADDRESSES ssssssesseeesseseeeeseeeceeeecceecceceececeecceceeeeeeeeceeeseeesaeeeesaaeasaaasaaaaaa
6. 32 LE REOT 32 ET 32 MORE DIAGNOSTICS 33 89 rusts siti Soci T UU 33 23 MODEM SPEAKER UN OM 33 lusu cM 35 PRINT DISPENSER I UD 33 CIBAPIDISPENSERC tees catane o extat emm 22 34124 21210 mR 33 MORE MORE DIAGNOSTICS 34 146 35 9 5 9 0 c 34 AMBERG 34 CEET Suisse toxins MEME EE MI IS CTUM p E RM RE LEE 34 ERN PT E EE E D TE 34 se piri T 34 CEO T P 35 Fe NB M POT NER RR 35 35 35 TRAC CAS ETTE CLOSE ALL 35 ciui Eo
7. SUPPLEMENT TERMINAL SETUP CHANGES Low LEVEL MANAGEMENT MENU FLow The new features are accessible from the management menus as described in the following MANAGEMENT FUNCTIONS MAIN MENU CASSETTE SERVICE CLOSE PASSWORD TERMINAL JOURNAL CONFIGURATION EXIT TERMINAL CONFIGURATION Selecting the Terminal Configuration option from the Main management functions menu allows customization of terminal features E TERMINAL CONFIGURA PRINTER DATE TIME SETTINGS 11 FUNE TIONS RANDOM LEVEL TRANSACTION PRIZE COUPONS TYPES CHANGE ACCOUNT MESSAGES TYPES SET TERMINAL PARAMETERS EXIT 1 The features described next will be configured from the PRINTER SETTINGS submenu SC 3 EA B Tritan MopEL 9100 USER MANUAL ENHANCED PRINTER ERROR MANAGEMENT This SW release includes an enhanced printer error management feature and 15 configured to remain in service by default Enabling the feature to ignore printer errors does not change the accurate printer status reporting to the host through status monitoring or Triton Connect status reporting The terminal will always report the correct current status of the print device in spite of the feature s enabled disabled status CONFIGURING THE FEATURE From the main terminal configuration screen selecting the PRINTER SETTINGS button displays the follow ing screen PRINTER ERRORS SET
8. 06 MopEL 9100 USER MANUAL NEW CHANGES IN MANAGEMENT FUNCTIONS The following describes new changes implemented in the latest Mar 06 8100 9100 US Mexico software release This suplement outlines all changes made to the software This software release also pertains to the Model 8100 terminal software providing a single load file for updating 9100 or 8100 terminals New functionality included in this supplement includes 1 User Defined Surcharge Screens 2 Configurable Currency Symbol 3 Enhanced Print Error Management 4 Improve logging of power failures during dispense 5 Check for TDM 100 protocol before TDM 200 USER DEFINED SURCHARGE SCREEN SUPPORT The functionality is designed to give the terminal owner the ability to create a screen to display surcharge information This screen can be created from the terminal in Management functions or in Triton Connect 4 3 and downloaded to the terminal The User Defined Surcharge UDS screens are a free form way of entering whatever text the owner wants displayed as the surcharge message This functionality is standalone and does not work in conjunction with any other surcharge functionality that dynamically determines what may or may not be displayed on the terminal unless it is explicitly stated in this document The common functionality supported by UDS includes the ability to be displayed at the beginning or end of the transaction process and displaying the surcharg
9. 07 Suspect reject accountancy Unexpected note at thickness sensor Timeout at exit sensor Trailing edge timeout at exit Diverter timeout Timeout waiting for leading edge at reject Timeout waiting for trailing edge at reject Exit blocked during purge Diverter timeout on purge 117 Timeout waiting for notes to divert Exit sensor blocked on start of dispense or learn Diverter in dispense position on start of dispense or learn Reject cassette not present Note cassette not present 73 s Tritan MopEL 9100 USER MANUAL ERROR CODES Unexpected note at exit Hardware error see Hardware Status Codes table Diverter moved to exit position during reject purge Initial status check failed Diverter moved to reject position during dispense 127 Jam in Billfish Error in reply from dispenser Dispenser not responding No acknowledge from dispenser No CTS Ready from dispenser Status reported bad double detect in previous dispense 5 volts not present from dispenser Status reported exit blocked Status reported feed sensor blocked Modem initialization failed Print failure to receipt Printer controller not responding Timeout waiting for printer to be ready Status reported paper jam Dispenser returns bad command error No reply from the EJ Error in reply from the EJ No reply from command to EJ 147 Error in reply from EJ Write to EJ failed 74 ERROR Copes
10. MopEL 9100 USER MANUAL 4 Placethe cassette onto the loading tray provided with the back of the cassette facing the probes on the tray The shutter 15 unlocked as the cassette 15 pushed into the probes Loading Tray Cassette on Loading Tray 5 the cassette lid to expose the reject tray Remove any rejected notes Lift the reject tray to gain access to the currency compartment Note You may wish to record the number of notes removed from the reject tray for use when balancing the note tray against the cassette day close records WARNING DO NOT RECYCLE REJECTED NOTES INTO A CASSETTE Doing so could cause more rejects and or currency jams Cassette opened 6 Pull the packer plate to the rear of the cassette away from the shutter until it locks to the white packer plate latch It will be necessary to push down on the packer plate latch to lock the packer plate in place The packer plate will be held in this position until the lid is closed or the latch is released by pushing it down Be careful not to release the packer plate onto your fingers S Tritan 60 10 12 13 14 CURRENCY HANDLING Count number of bills that remain in cassette 1f any Next count number of bills that are being added into the cassette Add the number of bills being placed into the cassette to the number that remained The Total number of these bills will be entered in the ENT
11. Triton 70 SECTION 6 ERROR CODES COUNTS MopEL 9100 USER MANUAL ERROR CODES Q Good operation Feed failure Mech 10 SDD A Mis tracked note at feed Mech 10 SDD Mis tracked note at double detect Mech 10 SDD Mis tracked note at exit Mech 10 SDD Too long at exit Mech 10 SDD Blocked exit Mech 10 SDD Too many notes Mech 10 SDD Transport error Mech 10 SDD Bad roller profile Mech 10 SDD Diverter error Mech 10 SDD Exit quantified Mech 10 SDD Note missing at double detect Mech 10 SDD Reject rate exceeded Jam at exit Mech 10 SDD Interference recovery Mech 10 SDD Suspect exit accountancy Ram error Mech 10 SDD EPROM error Mech 10 SDD Operation timeout Mech 10 SDD RAM corruption Mech 10 SDD Link error Mech 10 SDD o Communications error with Electronic Journal EJ Unexpected note in extension TDM Billfish Billfish cable error TDM xil 72 soroa non ERROR Copes COUNTS ERROR CODES Trailing edge timeout at Billfish exit TDM Billfish exit timeout TDM Excessive skew detected Billfish TDM Trailing edge timeout at skew 5 Billfish TDM Error 2 sec timeout waiting for pick feed failure TDM Dispenser timeout at exit sensor Thickness sensor unstable Unable to clear width sensors during reject Insufficient notes to learn FIFO First In First Out error
12. COUNTS ERROR CODES Error Code Read status commando OOS 2 Lass Eo moa 156 150 Format command ase es test feature failed Feature 00 2222222 360 222222222 sed ev OOS Terminal aia not answer Connect To TG oror __ Terminal aia not return can to Triton Connect TG error ies Esmotpresemt 22222222 Basdmpense _ 160 Sonware download to terminal failed TG error _ currency cassone low SDD 0222222 Receipt printer OOS Telephone number einsizenotcontgured 22222222 75 s Tritan MopEL 9100 USER MANUAL ERROR CODES Error Code 207 237 TCP IP device failed or no TCP IP device Dispenser compromise dispenser turned off in the middle of a dispense command to try and get a note ejected on next dispenser reset passworde _ Sensor oror or sensor uncovorea _ aramea an _ 3 76 Tritan ERROR Copes COUNTS COMMUNICATION ERROR CODES Timeout Back Ground Dial BGD no answer Error in modem data Connect 1200 baud lost carrier connection BGD no dial tone 7 BGD busy BGD logon BGD done good BGD done bad
13. ENABLE DISABLE EXIT ENABLING CRC For DIALUP COMMUNICATIONS Including CRC the ub FID is standard for TCP IP communications but has now been added as an option for standard dialup communications as well The option can be enabled disabled by sending the following parameter update files l 9ICRCON H Turns option on 2 91CRCOFF H Turns option off SB 21 B Tritan 9100 USER MANUAL Tuis PAGE INTENTIONALLY LEFT BLANK 5 22 Trito soor osmo SUPPLEMENT C 8100 9100 ATM SOUTH AFRICA May 06 MopEL 9100 USER MANUAL NEW CHANGES IN MANAGEMENT FUNCTIONS The following describes new changes implemented in the latest May 06 9100 South Africa software release This supplement describes additional features that make up this software This software release also pertains to the Model 8100 terminal software providing a single load file for updating 9100 or 8100 terminals 1 8100 APS Printer Support 2 Enhanced Print Error Management 3 Default Recognition for Card Reader 4 Key Inject 8100 APS PRINTER SUPPORT The 8100 terminals are equipped with the APS CP MRS 250 printer There is no extra setup required to use the printer other than ensuring the EPROM 15 version KP01 03 The new terminal EPROM code provides the means for the terminal to detect and utilize the new print device It should be noted that there is no graphics support with the APS print device Rece
14. O Messages Informational and promotional messages that are displayed to the customer on screen or printed on receipts Coupons Coupons are printed by the receipt printer and prizes awarded to customers based on random and or withdrawal amount based transactions Coupon text can be entered locally or downloaded along with coupon graphics using Triton Connect software B Tritan INTRODUCTION Status Monitoring The ATM can periodically transfer status information to host processor In addition Triton Connect remote monitoring software can be used to view the journal monitor operation and alarm conditions update operating parameters and reset the terminal O UL 291 certified for Business Hours service This means that the currency should be removed from the dispenser and stored in a safe location when the business 15 closed to the public Front access cabinet Allows access to the dispensing mechanism and currency cassette from the control panel side of the unit B Tritan MopEL 9100 USER MANUAL Tuis PAGE INTENTIONALLY LEFT BLANK B Tritan SECTION 2 BASIC OPERATION MopEL 9100 USER MANUAL INTRODUCTION This section describes the basic operation of the terminal The following topics are covered CONTROL PANEL Layout Describes the layout of the terminal s control panel KEYPAD OPERATION Describes the use of the alphanumeric keypads MENvu BASED OPERAT
15. SERVICE a 4 B Tritan 9100 USER MANUAL PARAMETER The type parameter option allows the user to setup the cassette as either cash or non cash document type multi feed channel dispensers only This option allows for non cash purchases coupon dispensing etc NON CASH EXIT SERVICE PARAMETER This screen displays the current cassette status and provides the option to place the cassette in service or take the cassette out of service multi feed chan nel dispensers only SERVICE OUT OF SERVICE EXIT DESCRIPTION PARAMETER The description parameter allows primary and secondary descriptions to be applied to the cassette when the non cash purchase option for transactions is available multi feed channel dispensers only PRIMARY SECONDARY _ DESCRIPTION DESCRIPTION Triton l SB 16 SUPPLEMENT TDM SERVICE MANAGEMENT The management functions include menus for placing cassettes in service or taking them out multi feed channel dispensers only The cassette service menu is provided at the lowest management functions screen level and is grayed out for single feed channel dispensers CASSETTE SERVICE SCREEN Selecting the cassette service menu displays the fol lowing screen multi feed channel dispensers only The Cassette Locking feature does not apply to TDM ca
16. 5 EXIT JOURNAL EXIT Main menu screen multihost Figure 3 1 Main menu screen non multihost S Tritan MANAGEMENT FUNCTIONS Software Updates There are Supplements at the back of this document that describe new changed Management function features Refer to your particular countries version for information regarding these updates NEW OR MODIFIED MANAGEMENT FUNCTIONS The majority of the Management Functions are configured the same as before but they may have been relocated in the menu structure A brief synopsis of each function is provided A summary of the changes to the Management Functions is provided below Man MENU Three 3 major configuration paths now exist Terminal Services and Processors The other options Cassette Service Diagnostics Close and Journal have moved slightly but their functions remain the same E DiAGNOSTICGS To reset an on screen VEPP tamper error 205 or VEPP Serial number error 239 you must traverse through the Diagnostics menu items A new option KEvPAD allows user to clear either of these 2 error codes Key Management Two 2 passwords now required before users can enter PIN Master keys option Once accessed two 2 key parts 32 number character stream must be loaded followed by a second part The Check Digits are displayed before either accepting or declining An on screen keypad directs user
17. Select three new numbers DO NOT use any number between 1 and 20 for the last number For maximum security do not use numbers that end in 0 or 5 and do not use numbers in sequence e g 27 48 86 is not as good as 27 86 48 Perform the following steps next l Dial the existing combination again using the Change Index but STOP the dial on the last number ofthe combination 2 Whiththe last number set at the changing index hold the dial securely and insert the change key in the keyhole in the back ofthe lock Make sure the wing 15 entirely inside the lock and comes to a positive stop see Figure 1 before turning the key Note If the change key will not go in the wheels are not lined up to be changed and you must dial the combination again on the Change Index B 3 Trito osser coume MopEL 9100 USER MANUAL Figure 1 Turn change key to the Left until it stops approximately one quarter turn With the change key in this position set the new combination as follows Note Never select a number from 0 to 20 the forbidden zone as the last number of the combination Using the Change Index turn the dial to the Left stopping when the first number of the new combination aligns with the Change Index the Fourth time Turn dial to the Right stopping when the second number 15 aligned with the Change Index the Third time Turn the dial to the Left stopping when the third number 15 aligned with th
18. or Orr the TRANSACTION mE availability of two 2 account types Savings and Credit Card ACCOUNT Credit Card ET m pues 3 Surcharge This function allows operator to set surcharging configurations Note The Using Processor defaults to processor number one 1 in the Configure Processor setup You can not change the processor B Tritan 2 MANAGEMENT FUNCTIONS CassETTESERVICE a ee ees MANAGEMENT FUNCTIONS MAIN MENU ACCESS INSTRUCTIONS From the Main screen select CASSETTE SER SOO DIAGNOSTICS Meee CONFIGURE SERVICES SEIS CONFIGURE DESCRIPTION PROCESSORS JOURNAL The CASSETTE SERVICE function allows the operator to CASSETTE er put the selected cassette s Service Out of SERVICE Service This function can also be used to clear Error Code 156 Cassette Out of Service Note For single cassette dispensers cassette is au tomatically In Service CASSETTE LOCK ING s Tritan MopEL 9100 USER MANUAL SERVICE EXIT MANAGEMENT FUNCTIONS MAIN MENU ACCESS INSTRUCTIONS 1 From Main MENU screen select DIAGNOSTICS DIAGNOSTICS CONFIGURE SERVICES DESCRIPTION on 5 CONFIGURE JOURNAL The following options will be available from DIAGNos TICS Screen CASSETTE Status This function presents the stat
19. SPANISH CON TARJETA DE DEBITO INBURSA NO TIENEN COSTO LAS TRANSACCIOGNES CON TARJETA bE CREDITO INBURSA SE LE COBRARA EN RETIROS EL CC INBURSA bEDUCIRA SU CUENTA 555555 55 POR DISPOSICION bE EFECTIVO ESTA CUOTA ES ADICIONAL LA QUE SU BANCO PUEDA CARGARLE Fi CENTER LINE F2 CLEAR ALL F3 CLEAR LINE FA CASE UPPER If there 15 no screen file for the secondary language the screen will be blank s A 4 s Tritan gt SUPPLEMENT The User Defined Surcharge type is now active surcharge type If Cancel is selected for secondary language UDS is still the active surcharge type To eliminate the chance for error enter a screen for every available language Spanish language text should be entered on this screen because this screen will be displayed when Spanish 15 the selected language NOTICE The text entered on this screen will be displayed as entered If Cancel is selected the following screen will be displayed for 3 seconds prior to exiting the UDS screen management section of Management functions If there was no secondary screen previously saved then the Spanish screen will be blank If Spanish is ever selected as the transaction language and surcharging is turned on the surcharge screen displayed will be blank DEFINED gt MESSAGE This screen indicates that if any text was entered it has NOT been saved If Cancel is selected for both
20. i F3 Clears the line of text on the screen that the cursor is currently 4 Allows the user to select ifthe alphabetic characters are displayed in lowercase or uppercase If this function key is selected an asterisk is displayed on the left of the LEFT text The user can now enter alphabetic characters Selecting left means you want to type the letter on the left the key that 15 entered If this function key is selected an asteriskis displayed the left of the CEHTER text The user can now enter alphabetic characters selecting center means you want to type the letter onthe center of the key that 1s entered If this function key is selected an asterisk is displayed on the left of the RIGHT text The user can now enter alphabetic characters Selecting right means you want to type the letter on the right of the key that is entered Fight Arrow Wloves the cursor one location to the right Moves to the next line when the end of the current line is passed Left Arrow NMowes the cursor one location to the left Moves to the previous line when the begining of the current line is passed SA 6 SUPPLEMENT UPPER CASE LOWER CASE SPECIAL STRINGS In order to keep the surcharge amount and percentage on the User Defined Surcharge screen in sync with the actual surcharge amount or percentage loaded in the terminal there are two specialized strings that can be typed on the U
21. onos _ es Noe por cassone 7 etes por canst wwe sige mem 5e mee The dispensing mechanism delivers the appropriate number of notes from the note cassette to fulfill the customer s withdrawal request The purpose of the reject area or cassette is to accept and hold notes that have been transferred from the note cassette but not dispensed Some situations that could cause the mechanism to reject notes are 1 multiple notes stuck together and 2 note width too short or long Other conditions that could cause a reject are described in the next section Note Condition NOTE CONDITION If possible store currency at room temperature for at least eight hours before dispensing from the cassettes The number of rejects can be directly influenced by the technique used to load the cassettes and the quality of the currency Notes loaded into the cassettes must be in fit condition if a high level of performance low reject and failure rate 1s expected from the unit Fit notes do not possess any of the defects listed WARNING DO NOT RECYCLE REJECTED NOTES INTO A CASSETTE Doing so could cause more rejects and or currency jams S Triton 52 CURRENCY HANDLING Norte DEFECTS Adhesive or sticky substances on the surface of the paper Tears extending more than 1 2 from the edge of the currency e Tears holes or missi
22. B Tritan CONTENTS CASSETTE SETUP Loir dO HEISE 21 NIS BU n nee 21 INTERNATIONAL RE NC d intequntessem dca mcum MEME 21 MAXIMUM AMOUNT M 21 MAXIMUM AMOUNT NON CASH sccccsseeeeeessssscsseensaaaaaeaaeeeeeeeeeeeeeeeeeeeessseeseseesssaaaaaaeeeeeeeeeeeeeeeeeeeees 21 21 21 21 Eo ER uu 21 21 DARANIETERS tau 22 SET BIER ON 22 jin 22 22 ae 22 ru cr sie 22 A cocum u 22 BI E IN 22 CONFIGURE PROCESSORS DPI PIS 23 PROCESSOR AME 23 BS
23. ENTER MASTER KEYS ENTER MAC ENTER PIN KEY M AN AGEMENT Pill MASTER REY ACE aM P F maps to CANCEL maps to CLEAR D maps to ENTER maps to the blank key ACCEPT THE KEY Once the enter function key 15 selected the user is prompted to either accept the key or not The new VEPP requires that two key parts for each key be loaded After this screen will be a screen to indicate that the second part must be entered Then the Enter ANY Key screen will be displayed to load the second key part After the second key part is loaded the terminal will prompt if any additional key parts need to be loaded B Tritan SB 10 EHCRYPTIOH KEY CcCHECK DIGITS DECLINE KEY ACCEPT KEY SUPPLEMENT NEw TAMPER AND SERIAL NUMBER ERRORS The way that VEPP Tampers and the new Serial Number errors are cleared at the terminal has changed to indicate to the terminal owner that the VEPP device may have been tampered or switched with a non secure VEPP This added security required the prompting of the terminal operator to read some screens to further emphasize the inspection of the VEPP device If one of these errors occurs the following screen shots demonstrate the new way to clear it INITIAL ERROR SCREEN RESET ERROR MANAGEMENT If t
24. Enter a dot character by pressing the Control key then the 0 key Twice to select the period then the Right Arrow gt key to lock it in Repeat Steps 2 and 3 for the second and third group of numbers in the IP Address Enter the fourth group of numbers in the IP Address 99 Enter the comma character by pressing the Control key then the 0 key Once to select the comma Press the Right Arrow key to lock it in Enter the Port NUMBER Select Enter to save the Host Address entry or Cancel to discard the changes Repeat steps for Backup Host TCP IP entry B Tritan de MANAGEMENT FUNCTIONS CONFIGURE TERMINAL MANAGEMENT FUNCTIONS TCP IP CONFIGURATION MAIN MENU CONFIGURE DIAGNOSTICS ACCESS INSTRUCTIONS TERMINAL 777 CONFIGURE 1 From the Mai MENU screen select CONFIGURE TER SERVICES MINAL CONFIGURE JOURNAL 2 From the CoNrIGURE TERMINAL screen select MORE _ PROCESSORS CASSETTE From the MORE screen select COMMUNICATION SEPVICE 4 Fromthe COMMUNICATION screen select TCP IP Con FIGURATION CONFIGURE TERMINAL DESCRIPTION CASSETTE ATM The TCP IP ConFiGurRATION option allows access to setup SETUP MONITORING parameters that control communication between the ATM STG and the Host Network It also allows testing of the External _ FUNCTIONS MAINTENANCE Ethernet device LANGU
25. Low Currency and Extended Amounts Low Currency Used to enable disable low currency checking on the dispenser mechanism Note Avail able with units that have an SDD 1700 dispenser mechanism installed Extended Amount Extends the currency amount en try field from eight 8 to twelve 12 digits 1f needed 21 CURRENCY EXTENDED AMOUNT EXIT B Tritan MopEL 9100 USER MANUAL ACCESS INSTRUCTIONS 1 From CONFIGURE TERMINAL screen select SETTE SETUP 2 From the CASSETTE SETUP screen select CASSETTE PARAMETERS 3 Select CASSETTE on cassette D will be grayed out DESCRIPTION The following options will be available from the CASSETTE SETUP screen 1 B Tritan Set Bill Dimensions Note Does not apply for dispensers Value Allows the operator to set the value ofa cash or non cash item in a particular cassette Value 15 the denomination of the currency or face value of the particular non cash item Type This describes the item in the particular cas sette Cash or Non Cash Default is Cash Service This function displays the current cassettes status and provides the option to place a cassette either IN SERVICE or OUT or SERVICE Note Multi cassette TDM dispensers only Currency Data Note Does not apply for TDM dispensers Cassette Allows you to select another cassette 1f applicab
26. not connected 1 Width sensor 0 not connected Tx 2 Width sensor 0 not connected Rx 3 Double detect 1 not connected 4 Width sensor 1 not connected Tx 5 Width sensor 1 not connected Rx 6 Double detect 2 not connected 7 Width sensor 2 not connected Tx 8 Width sensor 2 not connected Rx 9 Double detect 3 not connected 0 Width sensor 3 not connected Tx 11 Width sensor 3 not connected Rx 12 Diverter sensor not connected 13 Timing wheel sensor not connected 14 Exit sensor not connected 15 Reject sensor not connected 16 Extension sensor not connected 17 Extension door open 18 Extension main cable disconnected 19 12 volt supply low 20 12 volt supply high 21 24 volt supply low 22 24 volt supply high 23 Missing pick motor feedback 24 Missing solenoid feedback 25 Pick motor fuse blown 26 Transport motor fuse blown 27 B Tritan m ERROR Copes COUNTS COUNTERS Click Count Description 1 Non maskable interrupt Terminal power shutdowns 2 Stack overflow 3 Stack underflow 4 Trap illbus 5 Trap illina 6 7 Class trap 8 Trap prtflt 9 Trap undopc 10 Trap unknown trap CTS timeout 12 Tx Ack error 13 Tx Nak error 14 Tx EOT error 15 Tx response error Main board 16 LRC error 17 Framing error 18 Overrun error 19 Parity error 20 Verify error Main board 21 Process error 22 NVRAM read error 23 NVRAM write error 24 Re
27. releases required the Terminal Owner to restart the terminal and then reset the error Now if the printer recovers from the error the terminal will constantly test for this state and automatically reset the error and return into service If paper was out when this error occurred within 30 seconds of paper being reloaded the terminal will go back in service DEFAULT PASSWORD DETECTION The terminal will no longer go into service if the Master and or Administration passwords are configured in their default setting A new error code 246 will be displayed when the passwords are in their default state The terminal will detect this condition and go out of service On the Out of Service screen no error information will be displayed The following are screen captures of this state This error code will not clear until the Master and or the Administration passwords are changed from their default state SD 3 9100 USER MANUAL 1 The following screen appears Select 4 The Main Menu appears Select CON MANAGEMENT option FIGURE TERMINAL multi host or PASS WORD MAINTENANCE MANAGEMENT FUNCTIONS MAIN MENU ERROR CODE CONFIGURE TERMINAL DIAGNOSTICS OUT OF SERVICE CONFIGURE SERVICES CLOSE CONFIGURE RESET ERROR MANAGEMENT PROCESSORS JOURNAL CASSETTE SERVICE EXIT 2 Enter the default MASTER password 123456 MANAGEMENT FUNCTIONS PLEASE CLOSE ENTER YOUR MAS
28. the furnishing to the Distributor of any information date service or applications assistance or 1v the use of the goods with modifications made by the Distributor The Distributor shall hold Manufacturer harmless against any expense judgment or loss for infringement of any patent or other intellectual property right which results from Manufacturer s compliance with the Distributor s designs specifica tions or instructions No costs or expenses shall be incurred for the account of Manufacturer without the written consent of Manufacturer THE FOREGOING STATES THE ENTIRE LIABILITY OF MANUFAC TURER WITH RESPECT TO INFRINGEMENT OF PATENTS OR OTHER INTELLECTUAL PROP ERTY RIGHT BY THE GOODS ORANY PART THEREOF OR BY THEIR OPERATION INTERPRETATION AND OTHER PAROLE EVIDENCE This writing is intended by the parties as final expression of their agreement and 15 intended also as a complete and exclusive statement of the terms of their agreement No course of prior dealing between the parties and no usage ofthe trade shall be relevant to supplement or explain any term used in these terms and conditions Acceptance or acquiescence in a course of performance rendered under these terms and conditions shall not be relevant to determine the meaning of these terms and conditions even though the accepting or acquiescing party has knowledge of the performance and opportunity for objection When ever a term defined by the Uniform Commercial Code as adopted in Mis
29. the results are printed and all associated counters documents dispensed reject event counts etc are cleared Triton l SB 18 SUPPLEMENT TRIAL CLOSE ALL When the trial cassette close all function is selected the printed results include counts for all cassettes and the transaction is printing screen 15 displayed until printing is complete This option is grayed out for single feed channel dispensers COUPON DISPENSING The TDM offers the option of selecting a cassette for the purpose of dispensing coupons To configure the dispensed coupon feature select the Random Level Coupon Prizes option from the terminal figuration menu This feature 15 only available for multi feed channel dispensers The following graphs describe the remaining setup procedures for achieving the correct configuration DISPENSED COUPONS This is the screen that allows entrance into the dis pensed coupon configuration options from the main coupon prizes menu From here you must select Dis pensed Coupons to configure the parameters for dispensing coupon prizes PRINTED bISPENSED COUPONS COUPONS RANDOM LEVEL PRIZE COUPON CONFIGURATION This screen displays the options for configuring level and random dispensed coupons and enabling the coupon feature Two types are supported level and random prize awards Each coupon type is slightly SELECT LEVEL SET LEVEL j COUPON CA
30. 5 TER ILI HULI RzLEIFI Ifthe customer chooses to continue no receipts will be printed and the terminal will NOT be taken out of service Tri A s Tritan SUPPLEMENT Also Balance Transfers and Mobile Phone Top Up transactions will not be allowed If customer selects one of these transactions a screen will be displayed informing the customer that the machine cannot give a receipt and that the transaction will not be allowed If the printer stays Service with a printer error and the transaction fails to dispense the correct amount a screen is displayed indicated the result The terminal then does a reversal REQUESTED DISPENSED SA 11 Tritan R MopEL 9100 USER MANUAL IMPROVE LOGGING POWER FAILURES DURING DISPENSE In the case of a power failure during a dispense the terminal now logs the amount requested to be dispensed in the electronic journal CHECK FOR TDM 100 PROTOCOL BEFORE TDM 200 When determining which type of TDM 15 attached the terminal communicates to the dispenser using the old protocol first Ifthe older protocol is detected for the first time then all the cassette structures will be cleared Note that anytime a dispenser 15 changed the software should be re loaded 12 Tritan BA SUPPLEMENT 8100 9100 CANADA APR 06 MopEL 9100 USER MANUAL NEW CHANGES IN MANAGEMENT FUNCTIONS The following
31. English and Spanish screen User Defined Surcharging 15 not active If lt Enter gt 15 selected for either screen User Defined Surcharging 1s active for both Spanish and English Once the UDS screen management section is exited the screen prior to entering the English text editing screen will be displayed On this screen the active surcharge screen type will be displayed CUSTOM H USER DEFINED EXIT SA 5 B Tritan 9100 USER MANUAL ENTERING TEXT Follow the menu at the bottom of the editing screen to access different alphanumeric characters and symbols The following tables define functionality and indicate what characters are accessed based on the function key that was pressed The numeric characters are available by default In order to get to alphabetic characters or special characters such as the dollar sign the function keys have to be used The special characters are typed by setting the F4 function key to lower and not selecting the F6 F7 or F8 function keys Also only the F4 function key stays resident meaning that if uppercase is selected every subsequent key entry is in uppercase But function keys F6 F7 F8 are only active for the subse quent key press This means a function key F6 F7 F8 always has to be selected prior to entering a key in order to get access at the letters Function Key Functionality Fl Centers the line of text on the screen that the cursor is currently on
32. KEY ENTER PIN MASTER KEY INJECT MASTER KEYS EXISTING ENTRY This menu prompts the user to specify which key they wanted to enter either the right or left key LEFT KEY BLOCK SB 7 ENTER MAC WORKING KEY DOWNLOAD WORKING KEYS EXIT RIGHT KEY BLOCK EXIT B Tritan 9100 USER MANUAL ENTER This menu described the key entry process to the user NOTE The key mapping for entering the alpha characters of the key block are described at the bottom of the screen CTRL 4 CUIRE 5 KEY LOADED AND CHECK DIGIT VERIFICATION This screen would display the check digits that were derived from loading the encrypted key VisA EPP MANAGEMENT With the inclusion of the Visa EPP support the Key Management menu flow has changed to meet the Visa specification Those changes are as follows This screen flow affects the key entry procedure in the Management functions The VEPP must enforce Dual Control of encryption keys The following screens will describe how this 1s accomplished MANAGEMENT DOWHLOAD ENTER _ MASTER KEYS WORKING KEYS DISPLAY CHECK bIGITS J dais B Tritan SUPPLEMENT ENTER IN PASSWORDS This is a new screen that prompts the users to enter their Password so that the VEPP can verify each user Two passwords are required to be entered by tw
33. MASTER password for accessing the ATM When the Customer Welcome screen is displayed you can access the Management Functions menu by following the procedure described next ACCESSING THE MANAGEMENT FUNCTIONS MENU 1 Press and hold down key while holding down the lt CTRL gt key press the lt 1 gt key Release both keys After a moment the top menu will be displayed 2 Atthe top menu select MANAGEMENT FUNCTIONS by pressing the key next to Management Functions option 3 Enter the user password at the password entry display CHANGE DEFAULT PASSWORDS A new error code 246 has been created for when the terminal s MASTER and or ADMINIS TRATION password s are in the default state The terminal will detect this condition and go out of service On the Out of Service screen no error information will be displayed This error code will not reset until the Master and or Administration passwords are changed from their default state The default MASTER password is 123456 and the default ADMINISTRATION password is 987654 IMPORTANT NEVER USE THE IDENTICAL PASSWORD FOR BOTH MASTER AND ADMINISTRATION MANAGEMENT FUNCTIONS MANAGEMENT FUNCTIONS MAIN MENU CONFIGURE CASSETTE TERMINAL DIAGNOSTIcS SERVICE CLOSE CONF IGURE SERVICES CLOSE PASSWORD MAINTENANCE TERMINAL CONFIGURATION DIAGNOSTICS CONFIGURE PROCESSORS JOURNAL LANGUAGE CASSETTE SERVICE
34. PMUNICATION NUMBERS B Tritan MopEL 9100 USER MANUAL LIE iT Ty 11176 JT P B PROCESSOR NAME TERMINAL ACCESS INSTRUCTIONS 2 MANAGEMENT 3 COMMUNICATION TYPE EH UI 1 From the Main MENU screen select ConFIGURE PRIMARY PROCESSORS BACKUP 5 SEND TERMINAL TOTALS 2 From the CowriGURE Processors screen select option 1 as OUO NAB 3 From CONFIGURATION For menu screen select option 4 DESCRIPTION The COMMUNICATION Numbers function allows entry of the host processors primary and backup if needed phone numbers or the Host TCP IP Addresses if running TCP IP communications type The Host TCP IP are provided by your host Network Administrator The first part of the address consists of a sequence of four groups of numbers Each group can be up to three digits long and each group 15 separated by a period dot character as in this example 123 3 01 99 The second part of the address is a PORT NUMBER consisting of five 5 digits or less separated from the first part by a comma character as in this example 123 3 01 99 23353 Follow these steps to initially enter or change the PRIMARY Host TCP IP ADDRESS Select which host address you want to enter change Primary Backup Enter the first group of numbers in the IP Address using the main keypad keys o 0
35. PRINT PRINTER LENGTH GRAPHICS LOW RECEIPT PAPER EXIT Selecting PRINTER ERRORS displays the next screen WHEN PRINTER ERRORS OCCUR THE ATM WILL BE This allows the user to select between having the ter minal go of Service when printer encounters errors or remain Service When the selection 15 made the change 15 reflected at top of the screen SERVICE OUT OF SERVICE EXIT TERMINAL RESPONSE TO PRINTER ERRORS When the feature 15 disabled the terminal will go out of service when a printer error is encountered just as it always has When the feature is enabled the print device 1s inoperable and the customer selects a with drawal or purchase transaction the customer will see the screen notification NO yES CANCEL TRANSACTION WITHOUT RECEIPT S Tritan SUPPLEMENT For these types of transactions customer 15 al lowed to proceed if they elect When the feature 15 enabled the print device is inoperable and the cus tomer selects a transaction that requires a receipt e g Balance Enquiry the customer will see the screen notification The customer is not allowed to proceed under these conditions and is prompted to select a different trans action from the original transaction selection screen The timeout between this screen and the menu for choosing a new selection is approximately 5 seconds TERMINAL NOTIFICATIONS FOR TRANSACTIONS ERRO
36. REPLACEMENT OR CORRECTION OFSUCH DEFECTIVE PARTS BY MANU FACTURERATITS ELECTIONAND SOLE EXPENSE EXCEPTTHERE SHALL BE NO OBLIGATION REPLACE OR REPAIR ITEMS WHICH BY THEIR NATURE ARE EXPENDABLE If Manufacturer is unable to replace or repair the defective parts Manufacturer shall refund to Distributor that portion of the purchase price allocable pays to such goods No representation or other affirmation of fact not set forth herein including but not limited to statements regarding capacity suitability for use or performance of the goods shall be or be deemed to be a warranty or representation by Manufacturer for any purpose nor give rise to any liability or obligation of Manufacturer whatever EXCEPT AS SPECIFICALLY PROVIDED IN THIS DOCUMENT THERE ARE NO OTHER WARRAN TIES EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURCHASE LIMITATION OF LIABILITY IN NO EVENTSHALLMANUFACTURER BE LIABLE FOR LOSS OF PROFITS OR INCIDENTAL INDIRECT SPECIAL CONSEQUENTIAL OR OTHER SIMILAR DAMAGES ARISING OUT OFANY BREACH OFTHIS CONTRACT OR OBLIGATIONS UNDER THIS CONTRACT DEFENSE INFRINGEMENT CLAIMS If notified promptly in writing of any action and all prior claims relating to such action brought against the Distributor based on a claim that Distributor s use of the goods infringes a patent or other intellectual property right and if given access by Distributor t
37. The error code will be 243 and the description will be Surcharge Screen Unavailable ERROR CODE 243 SURCHARGE SCREEN UNAVAILABLE B Tritan idi SUPPLEMENT CONFIGURABLE CURRENCY SYMBOL This is a feature that gives the user the capability of using 128 pre defined characters as the symbol denoting currency For instance the dollar sign is the standard symbol in America for indicating money however many other countries use different characters This feature 15 designed to give those other countries the flexibility of a greater number of symbol options Go to CONFIGURE TERMINAL gt CASSETTE SETUP Click on INTERNATIONAL CURRENCY to enter the currency symbol screen RELEARN CASSETTE BILL THICKNESS PARAMETERS INTERNATIONAL FAST CASH CURRENCY AMOUNT MAXIMUM AMOUNT CASH SCRE MAXIMUM AMOUNT NON CASH ESET Follow the directions on the screen to select and save the new currency symbol The following screen lists all of the available currency symbols Once the new symbol is selected and saved all of the screens on the terminal that display a currency symbol will display the new symbol 1 4 lt gt POABCDEFGHIJKLMNOPORSTUY WXYZ Ph f Select Currency Symbol Use arrows to move left or right Use 8 and 98 to move up or down Use Enter key to store symbol Use Cancel key to exit function B Tritan MopEL 9100 USER MANUAL ENHANCED PRINT E
38. Timeout waiting for End of Transmission EOT Communications problem No EOT Overflow Processor not communicating with modem correctly No response request was sent but no response received after a specified time 60 sec No ENQ negotiation to the host was complete but no ENQ was received dial up protocol only Invalid response request was sent but invalid data was received while waiting for the beginning of a response Invalid LRC Logitudinal Redundancy Check the LRC received in the response was not valid Response format error a response was received the LRC ns was validated but an error in the response format was found Note The status codes listed above do not normally cause the terminal to enter an Out of Service condition or to display an On screen status code Refer to the terminals Electronic Journal data for indications of these conditions 77 B Tritan MopEL 9100 USER MANUAL CLICK COUNTER HARDWARE STATUS CODES The TDM series click counter has new hardware status codes The terminal will display and log Code 123 It will then log the actual error in the click count Ifthere is a 116 in the click count there will be anumber immediately following that describes the error cause Ex In the click history you see 116 followed by 18 This indicates a hardware error caused by the Extension Door Open Status Description Code Double detect 0
39. above the currency cassette s in the dispensing mechanism Follow these steps to remove the reject tray l Slide the reject tray out of its compartment in the dispensing mechanism Place the tray on a flat surface 2 Unlock the tray using the supplied key Flip the top back to gain access to the reject compartment Remove reject cassette Unlock and open reject cassette 3 Removeany notes in the reject compartment Close and lock the reject tray Remove the key Slide the cassette back into its compartment in the dispensing mechanism Make sure the reject cassette 15 fully inserted You will feel the cassette snap securely into the catches Note You may wish to record the denomination and number of notes removed from the reject tray for use when balancing the note tray against the cassette day close records WARNING DO NOT RECYCLE REJECTED NOTES INTO A CASSETTE Doing so could cause more rejects and or currency jams B Tritan MopEL 9100 USER MANUAL ROTATE DISPENSER MECHANISM 1 After reinstalling the currency and reject cassettes pull down on the swivel platform locking pin to allow the swivel platform to turn 2 Rotate the mechanism counterclockwise 180 back to the Operate position TDM 150 200 250 Push the mounting tray back into the security cabinet Rotate mechanism to operate position Mechanism in Operate position counterclockwise 3 Select ENTER Qrv IN CASSETTE o
40. describes new changes implemented in the latest Apr 06 8100 9100 Canadian software release This supplement describes additional features that make up this software This software release also pertains to the Model 8100 terminal software providing a single load file for updating 9100 or 8100 terminals 1 TCP IP Communication Support 2 SPED Support 3 Support 4 8100 APS Printer Support 5 CRC for Dial up Communications 6 Terminal Setup Changes TCP IP COMMUNICATION SUPPORT This release adds TCP IP over Ethernet support to the 9100 In the 9100 models only one communication type is allowed for host communications SPED SUPPORT The 8100 9100 terminal software supports either the standard Triple DES EPP Firmware version SP 01 04 or the Visa EPP Firmware version 01 01 SUPPORT The Triton 9100 ATM system supports a variety of TDM dispenser mechanisms TDM 100 150 TDM 200 250 etc with this release The approach has been to provide a common dispenser resident firmware package for all TDM dispensers making the terminal SW interface common to all types For dual feed channel TDM 2XX dispensers cassettes A through C are available for configuration Cassette D is not supported for any of the TDM dispensers and should appear grayed out on all management functions screens The terminal immediately flags non resident cassettes as out of service once the SW returns from management functions to custome
41. eee eee ee eee eese eee ee eee eee eese eaa SC 1 viU shi odd DUS eee n SD 1 S BPEEMENT KITE OA SE 1 velud ELI Lo gd UE c SF 1 vli B Tritan MopEL 9100 USER MANUAL Tuis PAGE INTENTIONALLY LEFT BLANK viil B Tritan SECTION 1 INTRODUCTION MopEL 9100 USER MANUAL WHAT S IN THIS MANUAL This revised User manual describes the operating features of the Model 9100 series ATM and shows how to perform the procedures that would typically be performed by the owner or operator personnel The manual is divided into the following sections SECTION 1 INTRODUCTION Summarizes the basic features of the Model 9100 series SECTION 2 Basic OPERATION Describes the basic operation of the terminal Control Panel Layout Keypads Function Main Menu Based Operation Customer Transaction Process NN Voice Enabled Transactions Guide SECTION 3 MANAGEMENT Functions Describes the menu functions and available options SECTION 4 CASSETTE CLOSE CASH REPLENISHMENT Describes the menu functions for cassette close procedures Cash replenishment standards and loading steps are covered as well as putting cassettes back in service SECTION 5 GENERAL MAINTENANCE Describes normal preventative and corrective maintenance proce dures appropri
42. for configuration Cassette D is not supported for any of the TDM dispensers and should appear grayed out on all Management functions screens The terminal immediately flags non resident cassettes as of Ser vice once the SW returns from Management functions to customer transactions for multi feed channel mechanisms single feed channel dispensers such as the TDM 50 for the 8100 and TDM 1XX dispensers for the 9100 display only cassette A all other cassettes will appear grayed out The cassette type has a default setting of Cash They are automatically placed In Service after boot The In Service configuration and status items do not apply to single feed channel dispensers Only the value parameter requires configu ration after a full load TDM 50 dispensers are single fixed bin dispensers actual cassette The terms cassette and bin may be used interchangeably in the scope of this document With this and future versions of 9100 software when installing an update file over any prior software release on a terminal with 50 TDM100 or TDM150 dispenser the cassette multiple amount will need to be reconfigured before the terminal will go into Note In this situation if an update file is loaded from Triton Connect the machine can only be put into service by configuring the cassette multiple amount in Management Functions at the terminal Subse quent update loads will not require this
43. is being used the applicable IP addresses for the Triton Connect host computer and Alarm Monitoring feature must also be entered The descriptions on the following pages will cover how to access the appropriate functions and initially enter the IP addresses and any other TCP IP Ethernet operating parameters or diagnostics B Tritan ui MANAGEMENT FUNCTIONS ACCESS INSTRUCTIONS 1 From MAIN MENU screen select CONFIGURE PRO CESSORS From the CONFIGURE PROCESSORS screen select op tion 1 From the CONFIGURATION For menu screen select option 3 Important Option 1 MUST be configured It is the default processor for standard ATM transactions DESCRIPTION The COMMUNICATION Type function allows user to toggle between the communication type the terminal is using You can select either Dialup Wireless or TCP IP The External Ethernet option must be installed to select Note Model 8100 9100 ATMs This function detects the communication type installed and WILL NOT allow user to change toggle It also sets the communication type for Triton Connect 41 MANAGEMENT FUNCTIONS MAIN MENU DIAGNOSTICS CONFIGURE TERMINAL CONFIGURE CLOSE SERVICES CONFIGURE PROCESSORS JOURNAL CASSETTE SERVICE EXIT TTO ww OCESSOR L MANAGEMEN COMMUNICATION TYPE
44. servicing Supports dial up and Ethernet TCP IP communications Accomodates single or multi cassette dispensing mechanisms TDM 100 150 200 250 SDD Minimech 5 7 145 mm monochrome or color LCD display 14 4 baud modem standard 33 6 baud optional satisfies Americans with Disabilities Act ADA specifications for height and access Audio compliant VISA Encrypting PIN Pad VEPP to comply with international encryption standards and Triple DES compliant Dip style card reader EMV optional 60 mm thermal printer designed for quiet operation Mechanical or electronic combination lock Supports remote setup configuration and monitoring Triton Connect ATM monitoring software Dispenses U S and international currency types High capacity electronic journal stores transaction details for later printout and analysis Supports LED backlit signage option topper attachment Small footprint design makes placement easier Deeper cabinet available to accomodate SDD dispenser Choice of control panel and fascia color available in Blue or Bayou Bronze B Tritan MopEL 9100 USER MANUAL STANDARD FEATURES Management Functions Enable extensive control and customization of the ATM s operating parameters EPROM Functions The EPROM function provides low level diagnostic and software update operations Password Protection Access to Management Functions EPROM and Key Management areas are protect
45. step B Tritan SUPPLEMENT D SuPPoRTS TDM 2XX RETURN CODES This release fully supports the TDM 2XX return codes There are two classes of return codes where one is a soft error that the terminal will accept and retry the failed command The second class is a fatal error and will cause the terminal to not retry and go out of service with the error code Test DISPENSE WITH TDM 2XX RETURN CODE INTACT The 2 reports a status of the test dispense operation This release corrects the reporting of that status information TEST FOR 1 BEFoRE TDM 2X Xs This release corrects the problem of newer TDM firmware that responds to both command sets of the TDM product line These command sets changes the way that cassettes are managed and error codes that are reported This release will test for a single cassette TDM before testing for a TDM multi cassette mechanism CORRECTING THE SCREEN FLOW FOR THE PRINTER OFF LINE NOTIFICATION The Printer off line notification will now return the customer to the Transaction Cancelled screen then to Welcome Screen when No 15 selected or the screen exhausts its timeout waiting for input from customer AUTO RECOVERY FROM 139 PRINTER ERROR 9100 ONLy This maintenance release adds the capability to the terminal to auto recover from an 139 error if possible The 139 error condition indicates that the terminal experienced a problem with the printer Previous
46. terminal may have been tampered with If this condition is detected the following screen 1s displayed when the Terminal user se lects Clear Serial Tamper When this error 15 cleared the Serial number ofthe connected VEPP is written to the terminal S Tritan KEYPAD CLEAR TAMPER STATUS CLEAR SERIAL TAMPER KEYPAD STATUS Device is Online SPED version VP 01 01 001 Triple DES is Enabled Communication Protocol 03 Key Status A Key Status B Key Status C Key Status D PRINT ENCRYPTION MODULE TAMPER DETECTED PLEASE EXAMINE KEYPAD ENCLOSURE FOR INDICATIONS OF TAMPER bO YOU WISH TO CLEAR TAMPER ves ENCRYPTION MODULE SERIAL NUMBER HAS CHANGED PLEASE EXAMINE THE KEYPAD ENCLOSURE FOR EVIDENCE OF TAMPERING bO YOU WISH TO CLEAR SERIAL NUMBER TAMPER YES SB 12 SUPPLEMENT TDM DEFAULT SETTINGS The TDM dispenser comes with default settings as follows 1 Each cassette type is designated as cash 2 Value denomination defaults to zero During the boot procedure terminals configured with a multi feed channel terminal TDM will force an Error Code 156 to ensure the user enters the cassette setup management functions to configure and put at least one cassette in service TDM CONFIGURATION New management screens and options accompany the introduction of the multi cassette TDM This section describes the management flow implemented to support configur
47. versions of 9100 software when installing an update over any prior software release on a terminal with a 50 TDM100 or TDM150 dispenser the cassette multiple amount will need to be reconfigured before the terminal will go into service Note In this situation if an update file is loaded from Triton Connect the machine can only be put into service by configuring the cassette multiple amount in Management Functions at the terminal Subse quent update loads will not require this step Supports TDM 2XX RETURN CODES This release fully supports the TDM 2XX return codes There are two classes of return codes where one is a soft error that the terminal will accept and retry the failed command The second class 15 a fatal error and will cause the terminal to not retry and go out of service with the error code Test DISPENSE WITH TDM 2XX RETURN CODE INTACT The TDM 2XX reports a status of the test dispense operation This release corrects the reporting of that status information TEST FOR TDM 1XXs BEFoRE TDM 2XXs This release corrects the problem of newer TDM firmware that responds to both command sets of the TDM product line These command sets changes the way that cassettes are managed and error codes that are reported This release will test for a single cassette TDM before testing for a TDM multi cassette mechanism CORRECTING THE SCREEN FLOW FOR THE PRINTER OFF LINE NOTIFICATION The Printer off line notification w
48. waiting for notes to divert Unable to open process Billfish entrance volt A Billfish entrance volt B Billfish exit volt A Billfish exit volt B Skew board volt A Skew board volt B 85 B Tritan 9100 USER MANUAL Tuis PAGE INTENTIONALLY LEFT BLANK APPENDIX WARRANTY AND REPAIR PoriciES PROCEDURES 1 MopEL 9100 USER MANUAL WARRANTY STATEMENT Manufacturer warrants that the Products delivered to Distributor will perform in accordance with the Manufacturer s published specifications and as outlined in the Manufacturer s booklet entitled Thir teen Months Parts Only Limited Warranty for thirteen months from date of shipment in Long Beach MS Distributor acknowledges that it has received a copy of such booklet that it has read its entirety and that it understands and agrees with its contents Manufacturer s warranty shall not apply to any damage resulting from abuse negligence accident or to any loss or damage to the products while in transit Written notice and explanation of circumstances surrounding any claims that the goods have proved defective in material or workmanship shall be given promptly from the distributor to the manufacturer No claim may be made or action brought by or through a distributor after the expiration of 14 months following any alleged breach of warranty DISTRIBUTOR S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF DEFECT IS EXPRESSLY LIMITED TO THE
49. 2 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 ERROR Copes COUNTS TDM COUNTERS Description Excessive skew on trailing edge 1 Excessive skew on trailing edge 2 Excessive skew on trailing edge 3 Note too wide 1 Note too wide 2 Note too wide 3 Note too narrow 1 Note too narrow 2 Note too narrow 3 Note too thick 1 Cassette picked 2 notes Note too thick 2 Note too thick 3 Note too thin 1 Note too thin 2 Note too thin 3 Trailing edge timeout at thickness sensor 1 Trailing edge timeout at thickness sensor 2 Trailing edge timeout at thickness sensor 3 Trailing edge timeout at width sensor 2 notes picked Trailing edge timeout at width sensor 2 Trailing edge timeout at width sensor 3 Pick motor timeout 1 Cassette Pick motor timeout2 Pick motor timeout 3 Pick motor overcurrent Pick motor overcurrent 2 Pick motor overcurrent 3 Skew timeout 1 Note skewed width sensor Skew timeout 2 Skew timeout 3 Thickness sensor timeout 1 Double detect fault s Tritan Click Count 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 176 179 180 181 182 183 184 185 186 MopEL 9100 USER MANUAL TDM COUNTERS Description Thickness sensor timeout 2 Thickness sensor timeout 3 Width sensor blocked on start of dis
50. 2XX dispensers cassettes A through C are available for configuration Cassette D is not supported for any of the TDM dispensers and should appear grayed out on all Management functions screens The terminal immediately flags non resident cassettes as of Ser vice once the SW returns from Management functions to customer transactions for multi feed channel mechanisms single feed channel dispensers such as the TDM 50 for the 8100 and TDM 1XX dispensers for the 9100 display only cassette A all other cassettes will appear grayed out The cassette type has a default setting of Cash They are automatically placed In Service after boot The In Service configuration and status items do not apply to single feed channel dispensers Only the value parameter requires configu ration after a full load TDM 50 dispensers are single fixed bin dispensers no actual cassette The terms cassette and bin may be used interchangeably in the scope of this document With this and future versions of 9100 software when installing an update file over any prior software release on a terminal with a 50 TDM100 or TDM150 dispenser the cassette multiple amount will need to be reconfigured before the terminal will go into service Note In this situation if an update file is loaded from Triton Connect the machine can only be put into service by configuring the cassette multiple amount in Management Functions at the terminal Subse
51. AGE IDIOMA The following parameters are accessed through this function EIENTISER and described on the following pages SETTINGS NETWORK SETTINGS TCP IP CONFIGURE TERMINAL Ab JUST HOST TERMINAL CONTRAST TCP IP CONFIGURATION RANDOM LEVEL TU PRIZE COUPONS ZIP CODE CHANGE MESSAGES Ab SCREENS MORE COMMUNICATION EXIT NETWORK 5 i SETTINGS TCP IP EXIT COMMUNICATION MODEM CONFIGURATION CONFIGURATION 5 Triton M COMES 9100 USER MANUAL NETWORK SETTINGS Description The NETWORK SETTINGS parameters are provided by your host Network Administrator The TERMINAL IP ADDRESS SUBNET Mask and GATEWAY ADDRESS consist of a sequence of four groups of numbers Each group can be up to three digits long and each group is separated by a period dot character as in this example 123 3 01 99 Follow these steps to initially enter or change the TERMINAL IP ADDRESS SUBNET Mask and GATEWAY ADDRESS Select Change to blank current entry if necessary Enter the first group of numbers in the Address Value using the main keypad keys Enter a dot character by pressing the Control key then the 0 key Twice to select the period then the Right Arrow key to lock it in Repeat Steps 2 and 3 for the second and third group of numbers for the Address Value Enter the fourth group of num
52. E l WHERE MONEY COMES FROM DOVER COMPANY MODEL 9100 AUTOMATED TELLER MACHINE USER MANUAL VERSION 1 0 TDN 07100 00080 04 2007 CORPORATE HEADQUARTERS RMA RETURN MATERIAL AUTHORIZATION 522 E Railroad Street RETURN ADDRESS Long Beach MS 39560 21405 Avenue Phone 228 868 1317 Long Beach MS 39560 Fax 228 868 0437 COPYRIGHT NOTICE O 2002 2007 Delaware Capital Formation Inc All Rights Reserved Triton Systems of Delaware Inc is an operating company of Dover Electronics Inc a subsidiary of Dover Corporation NYSE DOV DOVER the DOVER logo and the family of marks and TRITON the TRITON logo and the Triton family of marks are registered trademarks of Delaware Capital Formation Inc a wholly owned subsid iary of Dover Corporation 9100 USER MANUAL NOTICES Copyright O Delaware Capital Formation Inc 2002 2007 ALL RIGHTS RESERVED This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Triton Systems of Dela ware The information in this publication has been carefully checked and is believed to be accurate However Triton Systems of Delaware Inc assumes no responsibility for any inaccuracies errors or omissions that may be contained in this document In no event will Triton Systems of Delaware Inc be liable for direct indirect spe
53. E ENTER YOUR NEW ADMIN PASSWORD THEN PRESS CHANGE ENTER OR 5 CANCEL PRESS EXIT 8 Exit out of Management Functions The password s been changed Enter the new Master or Administration password to enter Management functions SD 5 I Triton 9100 USER MANUAL Tuis PAGE INTENTIONALLY LEFT BLANK SD 6 osser oume SUPPLEMENT E 8100 9100 ATM CANADA Mar 07 9100 USER MANUAL NEW CHANGES The following describes new changes implemented in the latest Mar 07 8100 9100 Canada software release This supplement describes additional features that make up this software This software release also pertains to the Model 8100 terminal software providing a single load file for updating 9100 or 8100 terminals 1 TDM Support Fully Supports TDM 2XX Return Codes Test Dispense with TDM 2XX Return Code Intact Test for TDM 1XXs before TDM 2XXs Auto Recovery from 139 Printer Error 9100 only CRC Validation Request and Response Messages Default Password Detection Uo N AM 4 YS 19 Changes to the Communication Specification TDM SUPPORT The Triton 9100 ATM system supports a variety of TDM dispenser mechanisms TDM 100 150 TDM 200 250 etc with this release The approach has been to provide a common dispenser resident firmware package for all TDM dispensers making the terminal SW interface common to all types For the dual feed channel TDM
54. E ENTER YOUR NEW MASTER PASSWORD h h h h I I I ADMIN PASSWORD FUNCTIONS CURRENT ADMIMISTRATIVE PASSHORE THEN PRESS ENTER OR PRESS CAHCEL VIEW CHANGE EXIT ADMIN PASSWORD FUNCTIONS PLEASE ENTER YOUR NEW ADMIN PASSWORD THEN PRESS CHANGE ENTER OR 5 CANCEL PRESS EXIT 8 Exit out of Management Functions The password s been changed Enter new Master or Administration password to enter Management functions S Iritan
55. E ENTER YOUR NEW MASTER PASSWORD h h h h I I I ADMIN PASSWORD FUNCTIONS CURRENT ADMINISTRATIVE PASSWORD THEN PRESS ENTER OR PRESS CAHCEL VIEW CHANGE EXIT ADMIN PASSWORD FUNCTIONS PLEASE ENTER YOUR NEW ADMIN PASSWORD THEN PRESS CHANGE ENTER OR 5 CANCEL PRESS EXIT 8 Exit out of Management Functions The password s been changed Enter the new Master or Administration password to enter Management functions SE 5 Td Triton MopEL 9100 USER MANUAL CHANGES TO THE COMMUNICATION SPECIFICATION The following changes have been made to Triton Standard Communications in order to support the new functionality of this release Misc FID ub The following new FID will be utilized as described in the Triton Terminal Communications Protocol and message Format Specification to validate request and or response messages If the ub FID 15 present in the response message to the terminal the terminal will validate the CRC and not the LRC of the message when dial up message protocol The following describes the CRC calculation 16 bit CRC 4 ASCII characters that represent the CRC 16 two byte checksum Each character represents a 4 bit hexadecimal numeral 0 9 Uses the ANSI CRC 16 error checking protocol standard For a request message the 16 bit CRC calculation starts with the first character after STX and ends wi
56. ER QTY IN CASSETTE option Place the currency into the cassette Allow at least one inch of clearance between the packer plate when it 1s fully retracted and the currency This will allow the packer plate to compress the currency Release the packer plate and lower the reject tray and the lid The cassette can now be removed from the loading tray by sliding it away from the probes VERIFY THAT THE CASSETTE IS PRIMED Be certain the Green indicator is showing in the window below the key Install the cassette into the dispenser by placing the cassette guides on the dispensers rails and firmly pushing the cassette in until it locks in place Close and lock the security container TRIAL CASSETTE SELECT CLOSE CASSETTE ENTER QTY IN CASSETTE CASSETTE CLOSE EXIT Select ENTER QTY IN CASSETTE option This option allows entry of the number of notes in cassette This number is used as the starting point for the cassette close report Note Enter the total number of notes in the cassette NOT the value of the documents Select TRIAL CASSETTE CLOSE option A report will be printed verifying the amount of bills you entered in the previous step Totals are not cleared or reported to the host 61 x B Tritan MopEL 9100 USER MANUAL 1 Unlock and open the security cabinet door 2 To remove the note tray grasp the tray handle and slide the tray out of the mechanism Place note tray on a fla
57. Failure to return the mechanism cassette and reject together could result in repair or credit delays C 3 S Iriton MopEL 9100 USER MANUAL OPENING THE ACCESS Doors 1 The access doors allow you to check for jammed notes at key points in feed path The figures below shows the location of the lower middle and upper access doors on the front of the mechanism and the inner door located on the inside of the the dispenser note and reject cassette s have been removed 2 Each door 15 held closed using a plastic fastener knob Note the position of knob when door 15 locked the knob is Horizontal as shown in figure below 3 To unlock a door grasp that door s knob and GENTLY turn it a quarter turn to the left or right to the Vertical position shown in figure below This will allow the door to be opened so any stuck jammed notes can be retrieved 4 Carefully lift the door s to expose the feed path and remove any notes Close the door Apply gentle pressure to the door to hold it in place and GENTLY twist the fastener a quarter turn to the left or right to lock the door in place LOCKED UNLOCKED Knob shown in LOCKED and UNLOCKED Positions CAUTION The plastic fasteners ARE NOT HANDLES They may pull out if you grasp them as such Also DO NOT force the knob to lock unlock You may break or damage C 4 B Tritan SUPPLEMENT 8100 9100 8
58. GEMENT FUNCTIONS TRITON CONNECT ALARM NUMBERS HOST ALARM DESCRIPTION NUMBERS UMBERS COMMS CALL TRITOM The ALARM NuMBERS are provided by your Processor Host Network Administrator If you are using TCP IP as D NUN n TCP IP TRITON your communication type you will need to enter ALARM CONFIGURATION CONNECT ON TCP IP Appresses The first part of the address consists of a sequence of four groups of numbers Each group can be up to three digits long and each group is separated by a period dot character as in this example 123 3 01 99 The second part of the address 1s a Port Number consisting of four 4 digits or less separated from first part by a ALARM NUMBERS comma 7 7 character as in this example 123 3 01 99 9043 EXIT Follow these steps to initially enter or change the PRIMARY ALARM NUMBER ADDRESS PRIMARY BACKUP gt Select Change to blank the current entry if necessary gt Enter the first group of numbers in the TCP IP Address using the main keypad keys Entera dot character by pressing the Control key j then the 0 key Twice to select the period then the PRIMARY ALARM NUMBER Right Arrow key to lock it in gt Repeat Steps 2 and 3 for the second and third group of numbers in the TCP IP Address ENTER NEW NUMBER amp PRESS ENTER gt Enter the fourth group of numbers in the
59. ION Gives a general overview of the terminal display interface 225 CUSTOMER TRANSACTIONS Summarizes actions involved in typical customer transactions In addition the voice enabled transactions feature is described CONTROL PANEL LAYOUT The user interface of the terminal consists of the LCD screen receipt chute card reader speaker head phone jack visually impaired and 24 keys on three keypads The Function keys are arranged in two four key groups one group on either side of the LCD display The main keypad consists of 10 alphanu meric keys two arrow keys and four large control keys all located in a 16 key group beneath the LCD screen The main keypad and control keys have an integral raised Braille symbol to conform to the requirements of the Americans with Disabilities Act Figure 2 1 LCD screen Function keys Receipt chute Card reader Headphone jack Figure 2 1 Control panel layout B Tritan BASIC OPERATION FUNCTION KEYPADS The primary menu navigation keys called Function keys are arranged in two four key groups one group on either side of the LCD screen A Function key is only active when a function or menu option name 15 displayed if the display is grayed out that option is not available The Function keys are designated F1 through F8 as shown in Figure 2 2 0000 0000 Figure 2 2 Function key layout MAIN KEYPAD The entry of numeric
60. LAY HECK bIGITS Key Management Allows entry ofthe PIN Master key s assigned by the host processor s Iritan MANAGEMENT FUNCTIONS The remaining options are toggled to either En Options 5 9 Toggled Enable Disable able or Disable that particular function CONF TGURATION FOR Send Terminal Totals When this option is En BECO abled the terminal will send accumulated totals in WRENS formation to processor during close 4 COMMUNICATION NUMBERS tion BACKUP Status Monitoring Status monitoring 15 a feature available with selected processor software When Enabled the terminal will send operational status information to the processor The status informa tion is sent in a data field that is part of any of the following messages A transaction request message gt Comms key download COMMUNICATION HEADER gt Host totals download request gt Reversal request message EOT End Of Transmission When this option is Disabled the terminal will not look for the EOT character at conclusion of transaction Con tact your host processor to verify before Enabling This option is processor specific DISABLE Communications Header This optional feature is Warning only applicable to certain processors When re Enabling the COMMUNICATION quired it must be Enabled and have the correct data HEADER when u
61. LOSE CONFIGURE RESET ERROR MANAGEMENT PROCESSORS JOURNAL CASSETTE SERVICE EXIT 2 Enter the default MASTER password 123456 MANAGEMENT FUNCTIONS CASSETTE E J SERVICE PASSWORD DIAGNOSTICS MAINTENANCE TERMINAL CONFIGURATION PLEASE ENTER YOUR MASTER PASSWORD AA AA A A A LANGUAGE THEN PRESS ENTER OR JOURNAL EXIT PRESS CANCEL v a 3 The following prompt appears Select 5 Select PASSWORD MAINTENANCE MANAGEMENT option CONFIGURE TERMINAL THE FOLLOWING PASSWORDS CASSETTE MUST CHANGED FROM THE SETUP MONITORING DEFAULT SETTING DATE TIME PASSWORD MACTEBUPASCWORE FUNCTIONS MAINTENANCE LANGUAGE ADMINISTRATION PASSWORD J MORE MANAGEMENT PRINTER SETTINGS s Tritan SE 4 SUPPLEMENT E 6 Select MASTER PASSWORD option 7 Select ADMINISTRATION PASSWORD Enter a new Master password option To view current Administration password select VIEW NOTE The terminal Master password consists of 4 12 digits no characters To change the Administration password select CHANGE Enter a new Administration password NOTE The Administration password consists of PASSWORD MAINTENANCE 4 12 digits no characters PASSWORD MAINTENANCE MASTER ADMINISTRATION PASSWORD PASSWORD MASTER ADMIN ATTON PASSWORD PASSWORD EXIT PLEAS
62. LOSE EXIT SERVICE SELECT CASSETTE CASSETTE A TRIAL CASSETTE SELECT ENTER QTY IN CASSETTE cLose ay aes FA 54 lritan Y CURRENCY HANDLING Unlock and open the security cabinet door TDM 150 200 250 Extend the dispenser mounting tray fully as shown below Note The TDM 100 uses a fixed tray mounting system To gain access to the cassette s rotate the mechanism mounting platform to the Service position Locate the spring loaded locking pin on the underside of the tray Pull the pin down to release the swivel mounting platform Slowly turn the tray clockwise 180 so that the note and reject cassette s can be accessed from the front of the unit Release the locking pin and move the mounting platform back and forth slightly to ensure the pin snaps back into place locking the mounting platform into the service position Lift up on slide tray locking levers Rotate mechanism to Service position clockwise To remove the note cassette s grasp the cassette handle and pull in a firm but controlled manner to release the cassette from the snap catches Try to use only the minimum amount of force to release the cassette The cassette will only move a few inches Once released from the snaps you can slide the cassette out of the mechanism Place the cassette on a level flat surface for replenishment Removing note cassette TDM 100 B Tr
63. M Configuration This option allows con figuration of the types of services for normal cus tomer transactions SELECT SERVICE 2 PaySpot Configuration This option allows configu ration of cellular and long distance services NOLONGERSUPPORTED 3 CashWorks Configuration This option allows con SOME PED VADE i CONES E 1 NOLONGERSUPPORTED 4 Western Union Configuration This option allows EXIT configuration of note denominations loaded in the dispenser mechanism and account types NO LONGER SUPPORTED Note STD ATM Configuration uses the default processor number one 1 You MUST configure processor number 1 for standard terminal operations en s voor o me 9100 USER MANUAL ACCESS INSTRUCTIONS SELECT SERVICE TO CONFIGURE 1 From the Ma n MENU screen select CONFIGURE SER STD ATM CASHWORKS CONFIGURATION CONFIGURATION 2 From the CONFIGURE SERVICES screen select Sro amp PAYSPOT WESTERN UNION ATM CONFIGURATION CONFIGURATION CONFIGURATION EXIT DESCRIPTION i The following options will be available from STAN DARD ATM CONFIGURATION screen STANDARD 4F IGURATIOM l Transaction Types This function allows turning or Orr the availability of two 2 transaction types Transfers and Balance Inquiries It also allows prompting the customer on balance inquir ies 2 Account Types Allows turning
64. MAC ENTER PIN MASTER KEY MASTER KEY KEY MANAGEMENT PASSWORD EXIT 7 Enter Keys Enter first 32 alpha numerical key PIN MASTER KEY The on screen keypad legend describes the ATMs keypad for entering numbers and characters Select ll ENTER using the display function key BACKSPACE EHTER CLEAR CANCEL 8 Check Digits After selecting Enter from previ RVPTION KEY ous screen you will get the Check Digit which you CHECK DIGITS can either Accept or Decline When you Accept the key check digit enter the second key After ac cepting the second key part you will be prompted Another Key Part Select Yes if a third key 15 needed No if none DECLINE KEY ACCEPT KEY 9 Download Working Keys After entering the keys exit out to the Key Management Main screen and KEY MANAGEMENT Download Working Keys You MUST download the Working keys from the processor Ie DOWNLOAD _ MASTER KEYS MASTER Epes CIEL KEYS CHECK DIGITS ELI Triton MANAGEMENT FUNCTIONS MANAGEMENT FUNCTIONS MAIN MENU ACCESS NSTRUCTIONS l From MAIN MENU screen select CONFIGURE SER DIAGNOSTICS VICES T CONFIGURE CLOSE SERVICES DESCRIPTION CONFIGURE PROCESSORS The following options will be available from CONFIGURE CASSETTE SERVICES Screen SERVICE EXIT l STDAT
65. MANAGEMENT MENU FLOW The new features are accessible from the management menus as described in the following MANAGEMENT FUNCTIONS MAIN MENU With the TDM 2XX dispensers multi cassette the entry level management screen offers an option for placing cassettes into service Placing cassettes into service 15 the only function this option allows and CLOSE rA RE will be addressed later in this supplement PASSWORD TERMINAL JOURNAL coNFIGURATION EXIT TERMINAL CONFIGURATION Selecting the Terminal Configuration option from the Main management functions menu allows ETE customization of terminal features _ SETTINGS FUNCTIONS RANDOM LEVEL TRANSACTION PRIZE COUPONS MESSAGES 5 ACCOUNT SET TERMINAL PARAMETERS SB 3 PT B Tritan MopEL 9100 USER MANUAL SET TERMINAL PARAMETERS This menu incorporates the configuration options for many terminal specific items The items of inter est accessible from this menu level for this release Cassette Setup Key Management and TCP IP RESET SEQ COMMUNICATION over Ethernet Communication both Host and Triton Connect setup SET TERMINAL it KEY MANAGEMENT SURCHARGE MODE MORE CASSETTE SETUP EXIT Host TCP IP SETUP With the induction of TCP IP over Ethernet capable software the menu structure has been updated to include the options associated with th
66. RROR MANAGEMENT A new feature allowing the terminal to remain in service in the presence of print device errors accompa nies this release If configured to stay in service the terminal will still perform transactions that do not require a receipt withdrawals purchases etc in spite of an inoperable printer This feature covers all printer errors including out of paper it is not selective between error types The terminal will not perform balance enquiries or transfer requests when the printer 15 unavailable The customer is prompted with a notification of the terminal s inability to print a receipt allowing the opportunity to cancel the transaction Go to CONFIGURE TERMINAL gt PRINTER SETTINGS gt PRINTER Errors When this option is selected screen will be displayed that enables the user to choose whether the will remain In Service or go Out of Service when printer related errors occur during normal transactions SET PRINT PRINTER LENGTH GRAPHICS COW RE GE LET IM SERVICE OUT OF SE RVICE m n 4 LORS S EXIT EXIT Transaction Selection If the option to stay Service despite printer errors is enabled and a printer error 15 detected the customer will be given the option to continue or cancel immediately after a Withdrawal or Purchase transaction 15 selected WE ARE UNABLE TO PRINT A RECEIPT AT THIS TIME bO YOU WISH TO WITHOUT RECEIPT NO
67. RS When the feature for remaining in service with printer errors is enabled the customer elects to continue with a withdrawal transaction or purchase without the print device and a partial or no dispense event occurs the customer will see the following recap screen This screen will be shown during the reversal pro cess indicating the amount requested and the amount actually dispensed If the reversal fails the follow ing screen is shown directing the customer to con tact their card issuer SC 5 REQUESTED DISPENSED TERMINAL IS NOT CONFIGURED THE SELECTED TRANSACTION B Tritan 9100 USER MANUAL KEY MANAGEMENT Ifthe Visa EPP device 15 detected then the Key Man agement screen will appear as follows without the capability of executing Key Inject ENTER ENTER MAC MASTER PIN MASTER KEY DOWNLOAD WORKING KEYS J zou However if a Triple DES SPED 15 detected fol lowing Key Management screen will be displayed KEY MANAGEMENT INJECT MASTER KEY ENTER MAC MASTER PIN MASTER DOWNLOAD WORKING KEYS EXIT When the INJECT MASTER KEY button 15 selected the following screen will be displayed indicating that the key is being downloaded WAITING FOR KEY INJECTION Once the Keys are downloaded the check digits will be displayed indicating k
68. SET ERROR MANAGEMENT PROCESSORS JOURNAL CASSETTE SERVICE EXIT 2 Enter the default MASTER password 123456 MANAGEMENT FUNCTIONS CASSETTE SERVICE PASSWORD DIAGNOSTICS MAINTENANCE TERMINAL CONFIGURATION PLEASE ENTER YOUR MASTER PASSWORD AA AA A A A LANGUAGE THEN PRESS ENTER OR JOURNAL EXIT PRESS CANCEL ib The following prompt appears Select 5 Select PASSWORD MAINTENANCE MANAGEMENT option CONFIGURE TERMINAL THE FOLLOWING PASSWORDS CASSETTE MUST CHANGED FROM THE SETUP MONITORING DEFAULT SETTING DATE TIME PASSWORD MACTEBUPASCWORE FUNCTIONS MAINTENANCE LANGUAGE ADMINISTRATION PASSWORD J MORE MANAGEMENT PRINTER SETTINGS SF 5 Triton 9100 USER MANUAL Select MASTER PASSWORD option 7 Select ADMINISTRATION PASSWORD Enter a new Master password option To view current Administration password select VIEW NOTE The terminal Master password consists of 4 12 digits no characters To change the Administration password select CHANGE Enter a new Administration password NOTE The Administration password consists of PASSWORD MAINTENANCE 4 12 digits no characters PASSWORD MAINTENANCE MASTER ADMINISTRATION PASSWORD PASSWORD MASTER SPEED Ee ca PASSWORD Jl PASSWORD PLEAS
69. SS PRIZE AMOUNT different SELECT RANDOM SET RANDOM COUPON CASS WINNING ENABLE DISABLE COUPONS 8 5 19 B Tritan 9100 USER MANUAL SELECT LEVEL COUPON CASSETTE This screen selects the cassette associated with the level prize award It also indicates upon entry which cassette if any is currently selected X indicates none is selected X NO CASSETTE SET LEVEL PRIZE AMOUNT Level coupons are awarded based on the amount dispensed This screen allows the user to specify the withdrawal threshold that triggers the level prize award CHANGE SELECT RANDOM COUPON CASSETTE This screen selects the cassette associated with the random prize award It also indicates upon entry which cassette 1 any 15 currently selected X indicates none is selected X NO CASSETTE SET RANDOM WINNING PERCENTAGE Random coupons are awarded in a random fashion based on the percentage configured This screen al lows the user to specify the withdrawal threshold that triggers the random prize award from 0 to 100 CHANGE Triton l SB 20 SUPPLEMENT ENABLE DISABLE COUPONS The final step 15 to enable the dispensing of coupons from this menu In addition to the other dispensed coupon configuration elements the cassette selected for the coupons must be specified as non cash with a value of zero before coupons will be dispensed
70. TCP IP Address CHANGE Enter the comma character by pressing the Control key then the 0 key Once to select the comma Press the Right Arrow key to lock it in Enter the Port NuMBER Select Enter to save the Primary Alarm TCP IP Address entry or Cancel to discard the changes Repeat steps for BACKUP ALARM NUMBER ADDRESS entry Triton 9100 USER MANUAL TRITON CONNECT TCP IP CONFIGURATION HOST DESCRIPTION NUMBERS NUMBERS COMMS ee ALL The TERMINAL and LISTENING PORT TYPE BACK ADDRESSES are provided by your Host Network TCP IP TRITON i Administrator The Terminal Address consists ofa sequence CONFIGURATION CONNECT of four groups of numbers Each group can be up to three digits long and each group is separated a period dot character as in this example 123 3 01 99 The Listening Port value consists of five 5 digits or less CONFIGURATION Follow these steps to initially enter or change TERMINAL IP Appnrss and LISTENING Port values TERMINAL IP Appnzss Select Change to blank the current entry if necessary TERMINAL LISTENING IP ADDRESS Enter the first group of numbers in the IP Address using the main keypad keys Entera dot character by pressing Control key then the 0 key Twi
71. TER PASSWORD SERVICE PASSWORD DIAGNOSTICS MAINTENANCE TERMINAL CASSETTE RAAAAMAAAAAAAM LANGUAGE THEN PRESS ENTER OR PRESS CANCEL 3 The following prompt appears Select 5 Select PASSWORD MAINTENANCE MANAGEMENT option CONFIGURE TERMINAL THE FOLLOWING PASSWORDS CASSETTE MUST CHANGED FROM THE SETUP MONITORING DEFAULT SETTING DATE TIME PASSWORD MACTEBUPASCWORE FUNCTIONS MAINTENANCE LANGUAGE ADMINISTRATION PASSWORD J MORE MANAGEMENT PRINTER SETTINGS Tritan SD 4 SUPPLEMENT D 6 Select MASTER PASSWORD option 7 Select ADMINISTRATION PASSWORD Enter a new Master password option To view current Administration password select VIEW NOTE The terminal Master password consists of 4 12 digits no characters To change the Administration password select CHANGE Enter a new Administration password NOTE TheAdministration password consists of PASSWORD MAINTENANCE 4 12 digits no characters PASSWORD MAINTENANCE MASTER ADMINISTRATION PASSWORD PASSWORD MASTER ADMIN ATTON PASSWORD PASSWORD EXIT PLEASE ENTER YOUR NEW MASTER PASSWORD h h h h I I I ADMIN PASSWORD FUNCTIONS CURRENT ADMINISTRATIVE PASSWORD THEN PRESS ENTER OR PRESS CAHCEL VIEW CHANGE EXIT ADMIN PASSWORD FUNCTIONS PLEAS
72. TUP TAN INE Important gt If using turn Triton Connect ON DATE TIME PASSWORD FUNCTIONS after entering Configuration parameters MORE LANGUAGE IDIOMA PRINTER EXIT SETTINGS DESCRIPTION The Triton Connect function allows the terminal operator to set up parameters that control DrAL Up and TCP IP communications between the ATM and MONITORING Triton Connect PC based software to remotely manage your i Triton Systems ATMs The following TCP IP parameters are accessed through this function and described on the following pages ALARM Host Numbers TRITON CONNECT THRESHOLDS Alarm Numbers MESSAGE Configuration Note Comms Type Option TRITON CONNECT You must have the External Ethernet device HOST ALARM installed For Model 8100 9100 ATMs this function NUMBERS NUMBERS detects the communication type installed Dialup COMMS or TCP IP and will not allow user to change toggle TRITON CONFIGURATION CONNECT EALL s Tritan MopEL 9100 USER MANUAL TRITON CONNECT TRITON CONNECT HOST ALARM DESCRIPTION NUMBERS NUMBERS COMMS _ CALL The Host NumBERS are provided by your Processor Host TCP IP BACK Network administrator If you are using TCP IP as your TCP IP TRITON communication
73. USER MANUAL CONFIGURE TERMINAL ADJUST 1 AD Screens This feature enables or disables the COMTRAST display on idle terminal to alternate between the RANDOM LEVEL LOCAL Welcome Screen a screen containing graphics and text elements used to make an advertisement CHANGE MORE Seen MESSAGES 2 Random Level Prize Coupons Provides access to EXIT setup terminal operations for issuing printed and dis pensed prize coupons 3 Change Messages Allows information for various terminal and receipt messages to be changed or authored 4 Communication Allows modem and or TCP IP parameters to be configured and tested 5 Adjust Contrast Adjusts the contrast of the display Note This function not available in Model 8100 9100 ATMs A manual adjust is located on the units Main board 6 Local Zip Code Allows entry of the zip code where terminal is located 7 More Two 2 more additional options Speech View Modify l Speech On Off Enables disables the voice acti vated headphone jack JFIGURE TERMINAL 2 View Modify Options Allows access for setting a selected feature VIEW MODIFY BREECH 9FF OPTIONS EXIT BS Tritan x MANAGEMENT FUNCTIONS ACCESS INSTRUCTIONS 1 From Ma n MENU screen select CONFIGURE TER MINAL 2 From the CONFIGURE TERMINAL screen select Cas SETTE SETUP DESCRIPTION The f
74. VISA AIDs were added to the terminal They are as follows Visa Electron AID 0xA0000000032010 Visa Interlink AID 0xA0000000033010 Visa Plus AID 0xA0000000038010 All VISA AIDs will be defaulted to disabled This AIDs must be enabled through Management functions or Triton Connect CONFIGURABLE DELAY TO WHEN PREDIAL STARTS For locations with faster communication times this release includes a parameter that adjust the time when predial starts The predial delay 15 set to zero 0 which does not change any timing in both load files DEFAULT PASSWORD DETECTION The terminal will no longer go into service if the Master and or Administration passwords are configured in their default setting A new error code 246 will be displayed when the passwords are in their default state The terminal will detect this condition and go out of service On the Out of Service screen no error information will be displayed The following are screen captures of this state This error code will not clear until the Master and or the Administration passwords are changed from their default state B Tritan SUPPLEMENT 1 The following screen appears Select 4 The Main Menu appears Select CON MANAGEMENT option FIGURE TERMINAL multi host or PASS WORD MAINTENANCE MANAGEMENT FUNCTIONS MAIN MENU ERROR CODE CONFIGURE DIAGNOSTICS OUT OF SERVICE CONFIGURE SERVICES CLOSE CONFIGURE RE
75. VISAAIDS 11 Configurabler Delay to when Predial Starts 12 Default Password Detection SUPPORT The Triton 9100 ATM system supports a variety of TDM dispenser mechanisms TDM 100 150 TDM 200 250 etc with this release The approach has been to provide a common dispenser resident firmware package for all TDM dispensers making the terminal SW interface common to all types For the dual feed channel TDM 2XX dispensers cassettes A through C are available for configuration Cassette D is not supported for any of the TDM dispensers and should appear grayed out on all Management functions screens The terminal immediately flags non resident cassettes as of Ser vice once the SW returns from Management functions to customer transactions for multi feed channel mechanisms single feed channel dispensers such as the TDM 50 for the 8100 and TDM 1XX dispensers for the 9100 display only cassette A all other cassettes will appear grayed out The cassette type has a default setting of Cash They are automatically placed In Service after boot The In Service configuration and status items do not apply to single feed channel dispensers Only the value parameter requires configu ration after a full load TDM 50 dispensers are single fixed bin dispensers no actual cassette The terms cassette and bin may be used interchangeably in the scope of this document s Tritan SUPPLEMENT With this and future
76. aaasessesessseseeseees 48 ALARM NUMBERS ADDRESSES 49 TERMINAL IP ADDRESS LISTENING PORT 0 001 50 SECTION 4 CASSETTE CLOSE CASH REPLENISHMENT 5 51 Ba DU TON RR atresia 52 DTA 52 Norr CONDITION 52 PREPARING NOTES 0 2 002 2 muuu 53 CASSETTE CLOSE PROCEDURES 54 55 PEE YU ER pe REN PR TEE e UR 55 58 c 59 61 ICEPEENISH CASSETTE Pee TES AEEEERESI EE 62 63 SECTION 5 GENERAL MAINTENANCE eee ecce eeee sooo eee ees esaet ette esos teet esee esee eese esset esee 65 ccc peine E dU EE PED D DLL E 66 REPEENISE RECEIPT PAPER s ee pe
77. aims prior to selecting them as your preferred carrier If the equipment receives structural damage and is in an un installable condition Triton will work with you to arrange for a replacement unit to be shipped as soon as possible The purchaser will be billed for the replacement unit Triton s repair technicians will repair the damaged unit after it is returned to our facilities We will credit the purchaser s account for the full purchase price of the damaged unit minus the cost of returning the unit to like new condition Under no circumstances does Triton authorize anyone to complete structural damage repairs in the field Therefore we will not ship primary structural parts such as a cabinet head or main cabinet body for repair in the field A 5 Triton MopEL 9100 USER MANUAL AUTHORIZED INSTALLATION AND SERVICE PROVIDERS Triton utilizes several nationwide and regional authorized third party maintenance providers Triton recommends all ATMs be installed and serviced by service technicians certified by Triton This includes authorized third party service technicians and technicians who have been factory trained by Triton to service ATM equipment Installation or repairs attempted by unauthorized service technicians may void the warranty or warranty claims denied on the product Please contact Triton s Technical Services department at 800 259 6672 for a list of our third party service providers and or to obtain information on t
78. ate for user personnel gt Replenishing Receipt Paper Cleaning the Enclosure Card Reader Section 6 TDM Error Codes Click Counts Tables provided to help identify error conditions and troubleshooting APPENDIX WARRANTY AND REPAIR POLICIES PROCEDURES APPENDIX B COMBINATION ELECTRONIC Locks Covers how to change combinations for mechanical and electronic locks Also provides procedures for changing the battery in the electronic lock APPENDIX C TALKING PAPER TDM MECHANISMS SUPPLEMENT A Describes software changes implemented in the March 06 version of 8100 9100 US Mexico software release SUPPLEMENT Describes software changes implemented in the April 06 version of 8100 9100 Canadian software release B Tritan INTRODUCTION SUPPLEMENT C Describes software changes implemented in the May 06 version of 8100 9100 South Africa software release SUPPLEMENT D Descibes software changes implemented in the February 07 version of 8100 9100 US software release SUPPLEMENT E Describes software changes implemented in the Mar 07 version of 8100 9100 Canadian software release SUPPLEMENT F Descibes software changes implemented in the Mar 07 version of 8100 9100 UK software release FEATURE HIGHLIGHTS Important features of the 9100 series ATM are highlighted in the following list L1 LI Modular architecture eases troubleshooting and
79. bers for the Address Value Select lt Enter gt to save the Address Value entry or Cancel to discard the changes HOST TERMINAL CONFIGURATION TEST TCP IP NETWORK SETTINGS NETWORK SETTINGS TERMINAL IP ADDRESS LISTENING PORT SUBNET MASK MAC ADDRESS GATEWAY ADDRESS TCP IP TIMEOUT CHIP VERSION EXIT TERMINAL IP ADDRESS ENTER ADDRESS AND PRESS ENTER CHANGE SUBNET MASE ENTER VALUE AND PRESS ENTER CHANGE Tritan MANAGEMENT FUNCTIONS NETWORK SETTINGS CHIP VERSION The VERSION and MAC Apnpress are reference parameters ONLY no configuring is done The Chip Version is the software version running on the ATM and the MAC Address is hard coded from the Ethernet device The TCP IP Timeout is defaulted to 120 seconds but may be increased or decreased depending on response time Maximum timeout value is 999 seconds The LisTENING Port value consists of five 5 digits or less LISTENING PORT Follow the steps below to initially enter or change the LISTENING PORT ENTER VALUE AND PRESS ENTER Select Change to blank the current entry if necessary gt Enter the LisrENING Port number Select Enter to save the Port Entry or Cancel to discard the changes ADDRESS TIMEOUT _ SECONDS ENTER VALUE AND PRESS ENTER me S Triton 9100 USER MANUAL T
80. ce the unit yourself Only qualified service personnel are autho rized to repair or service the terminal Contact your Triton certified service provider REPLENISHING THE RECEIPT PAPER NOTE This operation must be completed with the AC power applied to the ATM 1 Open the top of the ATM by unlocking top enclosure and pulling the hinged door forward 2 Ifpaper remains on roll cut or tear the paper between the roll and the printer Figure 5 1 Caution DO NOT pull receipt paper back wards through the printer This may leave paper fragments that can cause paper jams Figure 5 1 Cut paper between the roll and the printer feed path Tritan 66 GENERAL MAINTENANCE 3 Usethe receipt printer feed button as shown in Figure 5 2 to feed the paper through the paper path until all paper comes out the front of the printer 4 Remove the paper and spool from the paper bracket Figure 5 3 Figure 5 2 Paper feed button location Figure 5 3 Remove paper roll from bracket 5 Remove the tab securing the end of the new paper roll to itself Use scissors to cut off all of paper up to and including the glue tab Remove the plastic spindle from the old paper roll and insert the spindle into the new roll of paper Use a 4 inch roll of 60 mm wide thermal paper Be sure the spindle is inserted so that the paper will feed from the top of the roll when it 15 installed on the paper bracket 6 Plac
81. ce to select the period then the Right Arrow key to lock it in TERMINAL TP ADDRESS Repeat Steps 2 and 3 for the second and third group of numbers in the IP Address Enter the fourth group of numbers in the IP Address ENTER ADDRESS AND PRESS ENTER Select lt Enter gt to save the Terminal IP Address entry or Cancel to CHANGE discard the changes LisrENiNG Port Select Change to blank the current entry if necessary LISTENING PORT Enterthe Listening Port number Select Enter to save the Port Address entry or Cancel to discard the changes ENTER VALUE AND PRESS ENTER CHANGE s Tritan 50 SECTION 4 CASSETTE CLOSE CASH REPLENISHMENT 51 MopEL 9100 USER MANUAL INTRODUCTION The purpose of this section of the manual is to describe the procedures for cassette closing and replen ishment Information concerning note handling and quality issues are explained initially DISPENSING MECHANISMS The Model 9100 ATM can accomodate most dispensing mechanisms in the TDM family 100 150 200 250 In addition an SDD and MiniMech Mech 10 dispenser are also available Currency capacity depends upon the dispenser mechanism installed in the ATM but 15 also affected by note quality and thickness Typical capacities are provided in the following table 9100 DISPENSING MECHANISMS RECOMMENDED jospensen cassee yaa career see _ was
82. characters via the main keypad is straightforward simply press the desired key However in certain Management Function screens it may be necessary to enter alphabetic characters a procedure that requires a little more explanation On such screens a flashing cursor will be evident on the display representing the location where the next character you enter will be displayed To enter a letter or punctuation mark you will first press the lt CTRL gt key the blank key in the lower right hand corner of keypad and then you will press the number that has the letter or other character you want 1 e 3 x QZ ABC DEF CANCEL Figure 2 3 Alphanumeric 4 5 6 Load GHI JKL MNO CLEAR 7 8 9 PRS TUV WXY ENTER lt gt CTRL 9 voor o e 9100 USER MANUAL Each of numbered keys lt 0 gt through lt 9 gt has six characters available See Table 2 1 Keypad characters On most of these keys lt 2 gt through lt 9 gt the first three of the available characters are alphabetic and are printed on the keycap above the number character Two keys the 0 and 1 are different The 0 key does not show any additional characters while the 1 key shows two alphabetic characters QZ TABLE 2 1 KEYPAD CHARACTERS 4 3 Single Quote Open Single Quote Close gt gt
83. cial incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Triton Systems of Delaware Inc reserves the right to make improvements in its documentation and the products it describes at any time without notice or obligation TRADEMARK ACKNOWLEDGEMENTS Triton Connect is a trademark of Triton Systems of Delaware Inc VISA 15 a registered trademark of VISA of the United States and other countries 11 B Tritan MopEL 9100 USER MANUAL CONTENTS SECTION L INTRODUCTION 0 se Trees eaae a soe sts ioa arse doses es aseo 1 MOT DELL m das MAC E MM MM 2 EE a RE A aie E A a a iiaa 3 SADARO FEAT E e E EE E 4 SECTION 2 BASIC OPERATION ssosessesssoscssesseosoosoosossosessessessessessoosossssssseosessessoosossoseo 7 DNUERODECTICN 8 CONTROL LAYOUT cesare 8 cats wetness 9 TRG AID RN 9 MENSUBASED OPERATION 11 CUSTOMER TRANSACTIONS eK PEE 12 VOICE ENABLED LRANSACTIONS 14 SECTION 3 MANAGEMENT FUNCTIONS
84. cts of God caused by failure to provide a suitable installation environment for the equipment including but not limited to faulty wiring in the building in which the equipment is installed installation in a facility with uncontrolled environmental conditions failure to provide a dedicated electrical circuit on which the equipment operates and or lack of proper earth grounding for the equipment e caused by the use of the equipment for purposes other than those for which it was designed e resulting from improper maintenance e caused by any other abuse misuse mishandling or misapplication Iritan A 4 WARRANTY REPAIR POLICY Under no circumstances shall Triton or its suppliers be liable for any special incidental or consequential damages based upon breach of warranty breach of contract negligence strict liability or any other legal theory Such damages include but are not limited to loss of profits loss of revenue loss of data loss of use of the equipment or any associated equipment cost of capital cost of substitute or replacement equipment facilities or services downtime purchaser s time the claims of third parties including cus tomers and injury to property DISCLAIMER OF WARRANTIES The warranty stated above is the only warranty applicable to this product other warranties ex pressed or implied including all implied warranties of merchantability or fitness for a particular purpose or
85. d Important Before proceeding check to ensure there are no VEPP Tamper EC 205 or VEPP Serial Number EC 239 errors You must clear these errors first To check clear the errors enter MANAGEMENT FUNCTIONS gt DiAGNOSTICS gt MORE DiAGNOSTICS gt More More DiAGNOSTICS gt Failure to clear these errors first will decline entry of DES keys The following sequence will be displayed from the MANAGEMENT screen 1 Enter Master Keys Select this option to enter the encryption keys KEY MANAGEMENT Download Working Keys Select this option to download the Working Keys Must be se lected after entering PIN and or MAC Mas ter keys Check Digits Displays encryption key ENTER DOWNLOAD check digits MASTER KEYS WORKING KEYS DISPLAY _CHECK DIGITS EXIT BS Tritan an MANAGEMENT FUNCTIONS Password Required When Enter Master Keys is selected you will be prompted to enter two 2 pass words Ifthis is an initial setup the default password is six 6 zeros 000000 for each You will then be prompted to change passwords Passwords MUST be changed Change Password Initial Setup The VEPP requires that no default password can be entered If a user enters the default password the VEPP will force the user to change them before they can enter keys Change User Passwords cont This screen allows the user s to select which password to change If any passw
86. e Change Index the Second time Holding the dial in this position turn the change key back to the Right and remove it See Figure 1 The new combination you have chosen 15 now set in the lock Important Before closing the vault door try the new combi nation several times using the Opening Index B lritan B 4 COMBINATION Locks OPERATING THE ELECTRONIC LOCK The electronic lock combination consists of six digits Upon arrival the combination of the lock should already be preset to 1 2 3 4 5 6 ENTERING THE COMBINATION 1 Enter the preset combination and check for proper operation After each keypress the lock will beep After the final digit has been entered the lock will beep twice and the open period will begin 2 When a valid combination has been entered the operator will have approximately 4 seconds to open the lock 3 open the lock turn the dial clockwise 4 After the lock is opened the cabinet door may be opened LOCKOUT FEATURE The lock includes a Wrong Try Penalty lockout feature that prevents entry from unauthorized person nel This feature performs as follows e Entry of four 4 consecutive invalid combinations starts a 5 minute delay period LED flashes red at ten 10 second intervals e At the end of the delay period two 2 more consecutive invalid combinations will restart an addi tional 5 minute delay CHANGING THE COMBINATION To change the combi
87. e amount or percentage defined in the terminal if the necessary parameters are entered as part of the UDS text This common functionality will be described in greater detail later in this section EDITING UDS screens can be enabled created deleted and modified at the terminal and using Triton Connect B Tritan SUPPLEMENT MANAGEMENT FUNCTIONS Access to editing UDS screen files is achieved using the following method Note Only screens that have changed or have the potential to display new information will be shown Select CONFIGURE TERMINAL gt MORE gt CHANGE MESSAGES gt SURCHARGE MESSAGES gt MORE gt MORE gt User DEFINED to get to the following screen SURCHARGE OPTION SCREEN CUSTOM A CUSTOM H USER DEFINED EXIT The terminal software will retrieve the primary language screen and display it on the terminal screen If there is no screen file saved the display will be blank Fi CENTER LIN F2 CLEAR ALL 6 LINE CENTER F7 mini Lid ds RIGHT F8 Once on the editing screen the Right gt and Left lt arrow keys be used to move around on the display The cursor will move to the next line automatically when it reaches the end of the current line and wrap back to the beginning ofthe first line when it reaches the end ofthe last line on the screen Entering new text will write over the current text The new file is not saved until the Enter key is
88. e new communications type This section details the Host TCP IP over Ethernet options Host TERMINAL COMMUNICATIONS When selecting the Communication option from the Terminal Parameters menu the user will be di rected to the Host TCP IP over Ethernet setup op tions The new communication menu has the follow DIAL UP ing appearance and maps directly to host communi cations DIAL UP CONFIGURATION CONFIGURATION EXIT Please note that the terms TCP IP and Ethernet refer corporately to the new TCP IP over Ethernet communications option Technically TCP is the transport protocol IP is the Network layer protocol and Ethernet 15 the Data Link and PHY layers The installation and user guide reference may illustrate screen shots that say TCP IP where the terminal displays Ethernet These should be understood to be reference the same external TCP IP over Ethernet external module Host TCP IP CONFIGURATION In this menu the user can configure the network settings of the terminal and can test the TCP IP TEST ETHERNET HOST TCP IP ADDRESSES NETWORK SETTINGS EXIT s Tritan an SUPPLEMENT NETWORK SETTINGS This menu area allows for the terminal s network set tings to be configured These settings are defined in Section 3 TCP IP Configuration of this manual Consult this reference for a complete description on TCP IP over Ethe
89. e top two drive belts The part number for the belt replacement kit is 06100 00322 TDM Belt Replacement Kit See table below for kit breakdown TDM Belt Replacement Kit P N 06100 00322 Tools Required 20 Torx driver Phillips screwdriver e Mechanis m s Part Number Description Motor Type Affected 03114 00001 All listed below short Belt Drive Motor TDM 100 w o Billfish 04006 01001 DC Stepper TDM 150 w o Billfish TDM 100 w Billfish Belt Drive Motor DC TDM 150 w Billfish long w timing wheel TDM 200 all TDM 250 all 07100 00057 TDM Belt Replacement Procedures 04006 01003 4 The pick mechanism for the 15 located in the cassette Failure to pick properly can cause the mechanism to exhibit symptoms of other dispenser errors As with any electro mechanical device there will be occasions when a malfunction or physical damage occurs and a repair is required Failure to pick properly can cause the mechanism to exhibit symptoms of other dispenser errors To accurately diagnose these errors it is necessary to have the mechanism and cassette operating together as a unit Ifit becomes necessary to return TDM dispenser to Triton for repair or replacement the Mechanism Cassette s and Reject must be returned as a complete unit b TDM dispensers can not be ordered as advanced replacement parts without the cassette and reject RMAs for return will now include all three items
90. eceived By providing the information requested in the voice mail the technician can be prepared when your call is returned Triton asks you to be patient if you must leave voice mail and assures you that your call is important to us and that we will respond promptly lritan A 6 WARRANTY REPAIR POLICY CALLS FOR SERVICE OR REPAIR Calls for service or repair will be accepted from authorized service technicians only End users must contact either the sales organization that placed the equipment or an authorized third party service organization to obtain service The sections that follow describe the policies and procedures that relate to the repair and replacement of malfunctioning equipment QUESTIONS ON OPERATION OF EQUIPMENT Technical support is available to owners of Triton equipment and to qualified service personnel When calling for help with the configuration or operation of a Triton product the caller must provide either positive identification as a service technician or the serial number ofa Triton terminal Technical support is provided during normal business hours for the life of the product When calling for help with an operational problem please have available information pertaining to the nature of trouble This includes the type of equipment examples of what 15 or is not happening and the name of the processor that supports your terminal questions pertaining to the settlement of accounts tran
91. ed with passwords MAC Encryption Support Message Authentication Code MAC data encryption protocol Provides increased protection for message traffic to and from Triple DES compliant Encrypting PIN Pad EPP Entry Device Support Secure EPP device encrypts the customer PIN during a transaction Triple DES compliant Multi Language Support Enables the customer to select a preferred language such as French or Spanish for customer screens and receipts Transaction and Account Type Configuration Enables selection of transactions transfers or balance inquiries or accounts savings or credit card that will be presented to the customer Does not affect availability of checking account withdrawal Cassette Day Close Reports Provide summary information about the number and type of transactions being performed by the ATM Electronic Journal Stores the details of each transaction in solid state memory Journal data can be retrieved printed out at the receipt printer and transferred to a remote Triton Connect computer AD Screens Ad screen is a promotional or advertising graphic that is displayed on the LCD screen during idle periods Ad screens are downloaded to the terminal by a remote Triton Connect computer Text only non graphic Ad screens can also be displayed Receipt Printer Graphics This feature allows informational or promotional graphics to be printed on customer receipts
92. en options They nsert their card into the card reader of the terminal The card must be inserted so that the magnetic stripe can be scanned by the card reader s sensor customer inserts the card incorrectly a warning message will be displayed accompanied by several beeps to get their attention Ifthere is a problem reading a card make sure the customer is inserting the card correctly Most problems are the result of inserting the card incorrectly Once the card has been read in successfully a surcharge message if applicable may be displayed the surcharge message may be displayed at the end of the customer s transaction selection The customer must then enter their secret Personal Identification Number PIN code Once the PIN has been entered the transaction type and account are selected and the desired amount of the transaction if needed The transaction will be processed typically in a matter of seconds Figure 2 5 shows how ATM transactions are handled If the transaction was processed successfully the customer is prompted to retrieve the requested cash for withdrawal transactions and or the applicable transaction receipt as needed If the transaction was declined a short receipt indicating the problem 15 printed PROCESSOR ATM BANK Figure 2 5 ATM transaction processing 12 Trito osso oane OPERATION The ATM sends customer transaction request to a processor A processor is a
93. est TCP IP DESCRIPTION This option allows testing of the TCP IP device When selected the Ethernet PCB assembly initializes and resets the configuration hardware imbedded in the device If test is successful a Tested OK will be displayed ERROR CONDITION If the test fails an error message will be displayed Check the cable connections from the External Ethernet device to the Main board Possible problems could be no or incorrect voltage to unit IF Host cable Main board or Ethernet PCB assembly Error Code 237 may appear during operation This code means there is a TCP IP failure Triton n HOST TERMINAL TCP IP CONFIGURATION NETWORK TEST SETTINGS TCP IP EXIT RESETTING AND TESTING TCP IP DEVICE PLEASE WAIT DEVICE TESTED PRESS CANCEL TO CONTINUE DEVICE FAILED PRESS CANCEL TO CONTINUE MANAGEMENT FUNCTIONS TRITON CONNECT MANAGEMENT FUNCTIONS TCP IP CONFIGURATION MAIN MENU CONFIGURE DIAGNOSTICS ACCESS INSTRUCTIONS TERMINAL 1 1 Fromthe Main Menu screen select CONFIGURE TER CLOSE MINAL eG CONFIGURE JOURNAL 2 From CONFIGURE TERMINAL Screen select ATM __ PROCESSORS MONITORING CASSETTE EXIT SERVICE 3 From ATM MONITORING screen select TRITON CONNECT 4 From the TRITON CONNECT screen select TCP IP CONFIGURATION CONFIGURE TERMINAL CASSETTE etine SE
94. ethe new roll back on the paper bracket by sliding the small slotted end of the spindle onto the slot in the bracket as shown in Figure 5 4 Note that the paper feeds from the TOP of the roll PF Figure 5 4 Place paper roll on bracket Paper feeds from top of roll i S Tritan MopEL 9100 USER MANUAL 7 Feed the end of the paper into the printer take up slot Figure 5 5 The printer will activate and automatically feed the paper through the printer and slightly out the front of the control panel 8 Ifthe printer does not feed automatically open the printer assembly by loosening the thumbscrew on the side as shown in Figure 5 6 Figure 5 5 Feed paper into the printer take up slot Figure 5 6 Thumbscrew location 9 Rotate the printer towards the front of the unit Figure 5 7 10 Check the blue lever to ensure it s in the correct position as shown in Figure 5 8 If it 15 not in the position shown move the lever moves in 3 positions to the correct position Close the printer assembly and perform step 7 again Figure 5 7 Rotate printer open Figure 5 6 Blue tension lever correct position 11 Close and lock the control panel Go to MANAGEMENT FUNCTIONS gt DiAGNOSTICS and perform a TEST RECEIPT PRINTER If the test receipt is printed successfully place the ATM back in service B Tritan me GENERAL MAINTENANCE CLEANING THE ENCLOSURE The ATM front panel is highly durable resisting sc
95. eys were downloaded suc E cessfully KEY LOADED 4 SI gt ANY KEY TO CONTINUE B Tritan SC 6 SUPPLEMENT If the keys were NOT downloaded successfully an error screen will be displayed DOWNLOADED TO CONTINUE SC 7 Tritan E a 9100 USER MANUAL Tuis PAGE INTENTIONALLY LEFT BLANK SC 8 Trito osor oume SUPPLEMENT D 8100 9100 ATM US 07 MopEL 9100 USER MANUAL NEW CHANGES The following describes new changes implemented in the latest Feb 07 8100 9100 US software release This supplement describes additional features that make up this software This software release also pertains to the Model 8100 terminal software providing a single load file for updating 9100 or 8100 terminals 1 TDM Support Fully Supports TDM 2XX Return Codes Test Dispense with TDM 2XX Return Code Intact Test for TDM 1XXs before TDM 2XXs Correcting the Screen Flow for the Printer Off Line Notification Auto Recovery from 139 Printer Error 9100 only d ww Default Password Detection SUPPORT The Triton 9100 ATM system supports a variety of TDM dispenser mechanisms TDM 100 150 TDM 200 250 etc with this release The approach has been to provide a common dispenser resident firmware package for all TDM dispensers making the terminal SW interface common to all types For the dual feed channel TDM 2XX dispensers cassettes A through C are available
96. financial intermediary such as an Independent Sales Organization ISO bank or other financial institution that provides transaction processing services for ATMs The ATM must be set up with a particular processor before customer transactions can take place The processor routes the transaction to the appropriate ATM network An ATM network is a regionally or nationally organized clearing house for financial transactions that deals directly with the appropriate financial institution such as the customer s bank or credit card company in order to complete the transaction The processor will select the appropriate ATM network to use based on factors such as the type of ATM or credit card used location of the customer s bank or other considerations The transac tion may be transferred between several networks before ultimately reaching the customer s bank or credit card company The ATM network routes the transaction to the appropriate bank or other institution confirms success ful completion of the transaction and sends a confirmation message back to the processor If the request was for a cash withdrawal an Electronic Funds Transfer EFT takes place to debit the funds including any surcharge fee if applicable from the customer s bank account and credit the funds to the processor s bank account The processor forwards a confirmation message to the ATM and an authorization to dispense currency in the case of a cash withdrawal The ATM di
97. h sensor 0 voltage A A2D Ch 5 A2D Ch 4 s Tritan 9100 USER MANUAL Click Count 04 95 96 97 08 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 Excessive skew on leading edge 3 TDM COUNTERS Description A2D Ch 3 A2D Ch 2 Double detect voltage A A2D Ch 1 Not used A2D Ch 0 Billfish feedback Logic sensors diverter dispenser position A2D Ch 11 B Low currency B A2D Ch 8 B Width sensor 2 voltage B A2D Ch 7 B Width sensor 1 voltage B A2D Ch 6 B Width sensor 0 voltage B A2D Ch 2 B Double detect B A2D Ch 11 C Low currency C A2D Ch 8 C Width sensor 2 voltage A2D Ch 7 C Width sensor 1 voltage C A2D Ch 6 C Width sensor 0 voltage C A2D Ch 2 C Double detect C A2D Ch 11 D Low currency D A2D Ch 8 D Width sensor 2 voltage D A2D Ch 7 D Width sensor 1 voltage D A2D Ch 6 D Width sensor 0 voltage D A2D Ch 2 D Double detect D Jam in Billfish Motor fault Main transport Bad connection Billfish door open connectors voltage Cassettes shuffled Cassette s not In Service Trailing edge timeout at Billfish entrance Billfish exit timeout Billfish excessive skew Trailing edge timeout at Billfish exit Idler rollers popped out Excessive skew on leading edge 1 Note loading issue Excessive skew on leading edge 2 82 B Tritan Click Count 125 126 127 128 129 130 131 13
98. he records made Note In configuring the parameters the availability of some options may be grayed out due to the specific dispensing mechanism installed or other features x MANAGEMENT FUNCTIONS MANAGEMENT FUNCTIONS MAIN MENU ACCESS INSTRUCTIONS l From the MAIN MENU screen select CONFIGURE TER COULEUR bIAGNOSTICS CONFIGURE SERVICES CONFIGURE DESCRIPTION PROCESSORS JOURNAL The following options will be available from the CONFIGURE TERMINAL screen l Cassette Setup Allows the terminal operator to view and change cassette parameters CONFIGURE TERMINAL 2 Date Time Functions Provides a menu related to configuration of date and time parameters CASSETTE 3 Language Idioma Provides access to the options ee that control language that is displayed on iR LAM IET ENTERA DAE ATMs LCD display Tiaras 7 CIA 4 Printer Settings Provides access to printer receipt GOSEE LEd length low paper acknowledgment and graphics PRINTER SETTINGS 5 ATM Monitoring Allows Triton Connect setup and enabling heartbeat messaging and alarm thresholds 6 Password Maintenance Allows access to menus for viewing and changing the Master and Admin istrative passwords 7 More Additional options for couponing messaging etc A listing of items are covered on the next page s Tritan MopEL 9100
99. he requirements and procedures for becoming a certified Triton service technician TRITON S TECHNICAL SERVICES DEPARTMENT The primary purpose of the Technical Services department is to provide assistance to customers in the operation trouble shooting and repair of equipment manufactured by Triton A toll free phone number 1 800 259 6672 is provided for convenience The Technical Services department operates to serve our customers The staff 15 trained to follow our policies and procedures to ensure fair and uniform treatment of all our customers AUTOMATED VOICE MAIL SYSTEM Our goal 15 to have a person answer 100 of all incoming calls during regular support hours On occasion however call loads may exceed the capacity of the staff When this occurs an automated voice mail system will answer the call indicate to the caller that all Technical Support specialists are busy assisting others and ask the caller to leave detailed information about the nature of the call Should it become necessary to leave a voice mail message the caller should state e their name e organization for which they work e the serial number ofthe equipment they are calling about e detailed description of the problem that they are experiencing and e phone number where they can be reached including area code As Technical Support specialists become available they check for voice mail messages and return calls in the order in which they were r
100. his error screen has either the VEPP tamper error number 205 or the VEPP Serial Number Error number 239 the reset error button will not clear this error The Terminal owner will have to traverse through Management functions to reset this error DIAGNOSTICS IKEYPAD This menu item is in the diagnostic menu structure When the keypad is selected the items specific for the keypad diagnostic will appear KEYPAD SCAN CARD PREYIOUS SB 11 B Tritan 9100 USER MANUAL DIAGNOSTIC MENU This menu 15 dynamic The clear error codes Tamper or Serial will only appear when either error is detected on the terminal The VEPP Status button will print a current status of the VEPP on to the screen with the option to print the data in a more detailed form VEPP STATUS This screen is completed by the status informa tion that was received from the VEPP device The Print option will give a receipt that has more de tailed information CLEAR TAMPER This option 15 only displayed if the terminal has detected a tamper condition from the VEPP de vice Once the item 15 selected the terminal user will get the following screen describing what ac tions need to be taken CLEAR SERIAL TAMPER This option is only displayed when the serial num ber ofthe VEPP device does not match the VEPP device serial number that the terminal has stored This 18 not a VEPP device tamper but an indica tion that the
101. iew print the VEPP device status 2 Scan Card Enables testing an ATM or credit card for proper operation in the terminal card reader CLEAR STATUS Key Status A D refers to multi host processors key CLEAR SERIAL EXIT TAMPER information No Keys Loaded PIN Master Key Loaded PIN Master MAC Master Keys Loaded KEYPAD STATUS Device is Online SPED version VP 01 01 001 Triple DES is Enabled Communication Protocol 03 Key Status A 36 Key Status 00 Key Status 00 Key Status D 00 14 PIN Master Key Loaded PIN Working Key Downloaded 36 PIN Master MAC Master Keys Loaded PIN Working MAC Working Keys Downloaded PRINT s Iritan MANAGEMENT FUNCTIONS ACCESS INSTRUCTIONS 1 From MAIN MENU screen select CLOSE DESCRIPTION The following options will be available from the CLOSE screen 1 Schedule Close This function allows you to turn the schedule close feature It also provides access to specify the time of day when a Day CLOSE process 15 initiated Trial Close This function is used to get the totals from the ATM It prints information from the proces sor and the terminal itself It functions like a Day Close except the totals are not cleared Day Close This function is used to complete daily balancing of the ATM with the processor The printed information includes a total of all transactions The totals are cleared a
102. iled Diverter moved to reject position during dispense Dispenser fault Unexpected note at reject sensor Excessive skew on leading edge Cassette Excessive skew on trailing edge Cassette A Note too wide Cassette Note too narrow Cassette Note too thick Cassette A 80 B Tritan Click Count 63 65 67 69 70 7 12 73 7A 15 76 TI 78 79 91 62 83 85 88 89 91 93 ERROR Copes COUNTS TDM COUNTERS Description Note too thin Solenoid overcurrent Timeout waiting for diverter Diverter fault Trailing edge timeout at width sensor Cassette Watch dog reset UART loop back failed CRC flash check failed CRC NVRAM check failed Note not linear at trailing edge Trailing edge timeout at thickness sensor Oscillator WD Forced reject Will reject 2 notes 1 good Timeout waiting for unexpected note to clear Error in exit accountancy Error in reject accountancy A2D alignment error Unable to clear width sensor during reject After 9 attempts Retried dispense operation Retry event count A2D Ch154 comparator reference 2 5 V A2D Ch 14A 24VDC reading x 6 A2D Ch 13 12VDC reading x 3 A2D Ch 12 Not used A2D Ch 11 Low currency not connected A2D Ch 10 Exit sensor voltage A2D Ch 9 Reject sensor voltage A2D Ch 8 Width sensor 2 voltage A A2D Ch 7 Width sensor 1 voltage A A2D Ch 6 Widt
103. ill now return the customer to the Transaction Cancelled screen then to Welcome Screen when No 15 selected or the screen exhausts its timeout waiting for input from customer AUTO RECOVERY FROM 139 PRINTER ERROR 9100 This maintenance release adds the capability to the terminal to auto recover from an 139 error if possible The 139 error condition indicates that the terminal experienced a problem with the printer Previous releases required the Terminal Owner to restart the terminal and then reset the error Now if the printer recovers from the error the terminal will constantly test for this state and automatically reset the error and return into service If paper was out when this error occurred within 30 seconds of paper being reloaded the terminal will go back in service PIN BLOCK NOT BEING CLEARED BETWEEN EMV TRANSACTIONS The PIN block is now cleared at that beginning of every Transaction including EMV transactions SF 3 B Tritan MopEL 9100 USER MANUAL TERMINAL DISPENSES CASH AFTER REMOVE CARD PROMPT At the end of an EMV Transaction if the customer does not remove their card when prompted the terminal cancels the transaction and reverses the transaction with the host UPDATE LOAD FILES CAN CAUSE LONG EMV TRANSACTION TIME Update files contain a minimum set of default parameters These files contain the parameter for the Card reader timeout during EMV data exchanges VISA AIDS Three new
104. in menu STATUS TEST RECEIPT PRINTER PURGE VERSION 5 TEST DISPENSE J cM FORMAT GRAPHIC MEMORY Select the Diagnostics option to get INJECT NEW PRINT DISPENSER CASSETTE STATUS REPORT CLEAR DISPENSER COMMUN CATIONS STATUS REPORT MODEM SPEAKER DIAGNOSTICS FORCE UNLOCK uidet Select Communications option to get to following screen RESET TEST TEST MODEM ETHERNET The Reset Test Modem selection option should be grayed out by virtue of the TCP IP option s availability Selecting Test Ethernet option forces the terminal to run a test on the External TCP IP over Ethernet module and display the results Again refer to Section 3 TCP IP Configuration of this manual for details lriton SB 6 SUPPLEMENT STANDARD MANAGEMENT The standard Non Visa EPP key management menu flow is defined below The Key Management options are accessed from the Terminal Parameters screen See the Set Terminal Parameters section for details TERMINAL PARAMETERS This menu screen allows for access to the key management menu items SET TERMINAL KEY MANAGEMENT RESET SEQ COMMUNICATION SURCHARGE MODE MORE CASSETTE SETUP EXIT EXISTING KEY MANAGEMENT This menu screen shows the non VEPP key manage ment options ENTER MAC _ MASTER
105. ing and managing both singlel and multi cassette TDM mechanical dispensers The following screens are defined to lead the user though the configuration process NOTE Again only cassette A is relevant to the 8100 terminals with the TDM 50 fixed bin dispenser 9100 terminals configured with a TDM 100 All other cassette buttons B D should be grayed out TERMINAL PARAMETERS This menu provides the options for entering cassette setup SET TERMINAL q KEY MANAGEMENT RESET SEQ COMMUNICATION SURCHARGE MODE MORE CASSETTE SETUP EXIT SB 13 ae is B Tritan MopEL 9100 USER MANUAL CASSETTE SETUP This screen provides the means to configure each of the cassettes available in the dispenser RELEARN CASSETTE BILL THICKNESS PARAMETERS INTERNATIONAL FAST CASH CURRENCY AMOUNT 4 4 MAXIMUM AMOUNT BN CCASH dum MAXIMUM AMOUNT NON CASH RELEARN BILL THICKNESS This menu option requests that the TDM resample the thickness averages for each cassette The TDM dispenser will sample 9 bills per cassette dispensing them into the reject cassette The following warning screen is displayed giving the user the option to abort prior to relearn commencement EXIT CONTINUE CHANGES INTERNATIONAL CURRENCY SYMBOL The option to change the international currency sym bol screen appears as follows The customer can cycle through the avai
106. ipt coupon graphics cannot be printed to the device in this release There are no management menu option changes to support this feature ENHANCED PRINT ERROR MANAGEMENT A new feature allowing the terminal to remain in service in the presence of print device errors accompa nies this release If configured to stay in service the terminal will still perform transactions that do not require a receipt withdrawals purchases etc in spite of an inoperable printer This feature covers all printer errors including out of paper it is not selective between error types The terminal will not perform balance enquiries or transfer requests when the printer is unavailable The customer is prompted with a notification of the terminal s inability to print a receipt allowing the opportunity to cancel the transaction DEFAULT RECOGNITION FOR EMV CARD READER This load 15 sent with the flags modified to default to the EMV smart card reader It is important to note that terminals loaded with this SW will not function correctly with any other card reader installed Key INJECT The ability to use the PC Key inject program to load security keys into the terminal via the load port has been added to this version of software This feature was in terminal software previously but was removed It will work similarly to it s previous operation however if a Visa EPP is loaded instead ofa triple des SPED the key inject functionality will not be available B Tritan
107. itan MopEL 9100 USER MANUAL LOADING THE CURRENCY CASSETTE l Unlock and open the cassette lid using the supplied key Move the pusher plate to the rear of the cassette toward the handle Note The cassette s use a locking mechanism to hold the packer plate in the loading position Pull the pusher plate all the way back to the handle end of the cassette and turn the key to latch the pusher plate into the loading position Unlock and open note cassette Pull packer plate back Allow the pusher plate to be latched in position using the key lock 2 Count the number of bills that remain in the cassette if any Next count the number of bills that are being added into the cassette 3 Add the number of bills being placed into the cassette to the number that remained The Total number of these bills will be entered in the ENTER QTY IN CASSETTE option Place the currency into the cassette between the pusher plate and front of cassette 4 Turn the key to release the catch allowing the pusher plate to compress the notes Hold notes while allowing plate to move 5 Close and lock cassette Remove the key Slide the cassette back into its compartment in the dispensing mechanism Make sure the cassette is fully inserted You will feel the cassette latch securely into the snap catches S TIEDON 56 CURRENCY HANDLING REMOVING THE REJECT CASSETTE The reject tray is located just
108. ject rate exceeded More than 9 notes rejected during a dispense 25 Unexpected note at thickness 0 26 Buffer overflow error 27 Host reset Mechanism resets 28 Unexpected note at exit during a dispense 29 Width sensors detected note thinner than double detect 30 Width sensors detected note thicker than double detect 3 Width sensors disapproved note double detect s Tritan Click Count 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 58 59 60 6l 62 MopEL 9100 USER MANUAL TDM COUNTERS Description Width sensors thickness reading Undefined Pick motor timeout Cassette A Pick motor overcurrent Cassette A Thickness sensor unstable Cassette Skew timeout Cassette Thickness sensor timeout Cassette Number of resets Terminal power up Exit sensor timeout Exit sensor trailing edge timeout Diverter timeout Reject sensor leading edge timeout Reject sensor trailing edge timeout Exit blocked during purge Diverter timeout on purge Width sensor blocked on start of dispense or learn Exit sensor blocked on start of dispense or learn Diverter in dispense position on start of dispense or learn Reject cassette not present Note cassette not present Unexpected note at exit sensor Unexpected note at width sensor Diverter moved to exit position during reject or purge Dispenser fault Initial status check fa
109. l usually 30 seconds The timeout length may vary depending on the function being per formed When a screen timeout occurs a screen 15 presented which asks the user 1f more time 15 needed If the user chooses NO the Customer Welcome screen will be presented If Y ES 15 chosen the user 15 returned to the function that was active prior to the timeout If the user does not make a selection within an additional 30 second countdown period the terminal will automatically go to the Customer Welcome screen When the unit is turned on the dispenser will beep once and the Top menu shown in Figure 2 4 will appear on the display screen after a few seconds From the Top menu you can either 1 Activate the terminal to perform customer transactions by pressing the key next to CUSTOMER TRANSACTIONS 2 Enter the terminal system management area by pressing the key next to MANAGEMENT FUNCTIONS Note You will have to enter an appropriate password to view the Management Functions menu If you do not select a menu choice within 30 seconds the terminal will automatically default to the Customer Welcome screen a benefit of this feature 15 that in the event of a power interruption the terminal will automatically begin accepting customer transactions shortly after power 15 restored Figure 2 4 Top menu screen 9100 USER MANUAL CUSTOMER TRANSACTIONS A customer begins a transaction by selecting from the Customer scre
110. lable symbols by pressing the Change Symbol button repeatedly CHANGE SYMBOL MAXIMUM AMOUNT CASH This option configures the maximum amount for any single cash withdrawal transaction CHANGE Tritan WM raest SB 14 SUPPLEMENT MAXIMUM AMOUNT This screen allows the user to configure the maxi mum amount dispensed for the non cash purchase feature This value specifies the maximum for any non cash purchase and must be divisible by the docu ment value configured for the cassette multi feed channel dispensers only CASSETTE SELECTION Selecting Cassette Parameters from the Cassette Setup options displays the Select Cassette screen This allows the user to select which cassette to configure Note that the CASSETTE LOCKING feature does not apply to TDM dispensers and would be grayed out CASSETTE PARAMETERS This screen allows the user to modify the value type service state and description parameters for a specific cassette only value parameter can be set for single feed channel dispensers The bill dimension and currency data parameters do not apply to the TDM dispensers and will be grayed out on this screen VALUE PARAMETER This option allows the user to configure the value associated with the selected cassette SB 15 bIMENSION CHANGE A B CASSETTE LOCKING SET BILL CURRENCY DATA VALUE CASSETTE DESCRIPTION
111. le Description Provides access to menus that let the operator enter a brief description of non cash only items in a cassette Applies to NMD family dispens ers only 22 RELEARN BILL THICKNESS CASSETTE PARAMETERS INTERNATIONAL CURRENCY FAST CASH AMOUNT MAXIMUM AMOUNT CASH MORE MAXIMUM AMOUNT NON CASH EXIT SELECT CASSETTE CASSETTE LOCK ING Note gt Cassette A is for single cassette dispensers gt CASSETTE LOCKING feature does not apply SET BILL bIMENSION VALUE CASSETTE TYPE DESCRIPTION SERVICE CURRENCY DATA MANAGEMENT FUNCTIONS MANAGEMENT FUNCTIONS MAIN MENU ACCESS INSTRUCTIONS CONFIGURE l From the Ma n MENU screen select CONFIGURE TERMINAL Denia res CESSORS CONFIGURE SERVICES 2 From the CONFIGURE PROCESSORS screen select op tion 1 PROCESSORS TOURNAL CASSETTE SERVICE EXIT Important Option 1 MUST be configured It is the default processor for standard ATM transactions DESCRIPTION The following options will be available from the CONFIGURE PROCESSORS screen 0 Processor Name l Terminal ID 2 Key Management 3 Communication Type CO 2 B PROCE 4 Communication Numbers 1 TERMINAL 1 2 KEY MANAGEMENT 5 COMMUNICATION TYPE 5 Send Terminal Totals 4 COMMUNICATION NUMBERS PRIMARY 6 Status Monitoring _ BACKUP 7 EOT End Of Transmission 7 8 C
112. nation of the lock simply follow these directions 1 Enter six 6 zeros 2 Enter the current combination initially set at 1 2 3 4 5 6 3 Enter new six 6 digit combination twice mistake is made wait thirty 30 seconds and repeat first 3 steps 4 Testlock combination several times before closing the door The combination 15 now changed Valid Code Entry Double signal after valid six 6 digit code is entered Invalid Code Entry Triple signal and old code 15 still valid B 5 5 Triton MopEL 9100 USER MANUAL BATTERY Low WARNING Repeated beeping during an opening indicates that the battery is low or dead and needs to be replaced The battery box is located on the inside of the door Note If lock will not operate 1 e repeated beeping or no beeping while the door is closed and locked the battery must be energized from the two external terminals on the front of the push button panel To energize the lock connect a 9 volt alkaline battery on the external terminal points Maintain contact enter a valid combination and turn the dial clockwise to open the lock Note You must maintain battery contact at all times throughout this procedure CHANGING THE BATTERY l Openthe ATM vault door Remove the battery box cover by pulling the front portion away from the vault door 2 Theconnector is easily removed by unsnapping it from the two 2 terminal on the top of the battery 3 Remove the
113. nd clears the totals It also resets the number of bills in the cassette to zero 0 Note Single feed channel dispensers such as the TDM 1XX only display cassette A all other cassettes will appear grayed out The cassette type has a default setting of cash They are automatically placed in service after boot The In Service configuration and status items do not apply to single feed channel dispensers For the dual feed channel TDM 2XX dispensers cassettes A through C are available for configuration Cassette D is not supported for any of the TDM dispensers and should appear grayed out on all management functions screens The terminal immediately flags non resident cassettes as out of service once the SW returns from management functions to customer transactions for multi feed channel mechanisms Enter MANAGEMENT FUNCTIONS MAIN MENU screen 2 screens below represent a single note cassette Select CLOSE gt CASSETTE CLOSE gt SELECT CASSETTE gt CASSETTE CASSETTE CLOSE 3 After selecting Cassette A Cassette Close a report will be printed summarizing all activity since the last Cassette Close The number of bills in the cassette will be reset to zero 0 rop Mee 5 SELECT CLOSE FUNCTION CONF IGURE TERMINAL CONFIGURE CLOSE SCHEDULE TRIAL CASSETTE SERVICES CLOSE ALL CONFIGURE PROCESSORS DIAGNOSTICS JOURNAL TRIAL CLOSE CASSETTE CLOSE CASSETTE DAY C
114. nd switched to the next business day Trial Cassette Close This function prints a receipt summarizing activity on all cassettes since the last Cassette Close was performed The totals are not cleared or reported to the processor Cassette Close This function is used to access menu options for cassette close and replenishment actions 35 MANAGE MENT FUNCTIONS MAIN MENU CONFIGURE TERMINAL CONFIGURE SERVICES CONFIGURE PROCESSORS CASSETTE SERVICE SELE T CLOSE DIAGNOSTICS CLOSE JOURNAL EXIT E 3 b 5 CLOSE FUNCTION EXIT B Tritan 9100 USER MANUAL CASSETTE CLOSE SELECT CLOSE FUNCTION ACCESS INSTRUCTIONS 1 From the MAIN MENU screen select CLOSE 2 From the CLosk screen select CASSETTE CLOSE DESCRIPTION The following options will be available from the CASSETTE DAY CLOSE CLOSE screen Select Cassette This option allows the operator to select cassette specific close operations Note Single cassette dispensers default to cassette A SELECT CASSETTE 1 Trial Cassette Close Prints a receipt summarizing activity on the selected cassette since the last Cas sette Close was performed Totals are not cleared or reported to the host 2 Cassette Close This function is used to complete the balancing of the specified cassette It prin
115. ng sections in the body of the currency e on the surface of the currency used for repairing patching or any other purpose e Staples pins or any other foreign body attached to notes e Corner folds of a size greater than 1 2 on either axis e Two or more notes joined by any means e Excessively crumpled or crinkled NEW OR UNCIRCULATED NOTE DEFECTS e the conditions listed for used notes e Excessive bowing due to conditions of packing and storing e New or uncirculated currency must be burst and fully separated prior to loading into cassettes PREPARING NOTES Use the following procedures to prepare notes before inserting them into a note cassette PREPARING USED NOTES e Remove the band around each bundle of notes e Remove foreign objects e g pins paper clips crumbs etc Remove torn or very worn notes e Straighten any folded notes PREPARING NEW OR UNCIRCULATED NOTES e Remove the band around each bundle of notes Separate the notes from each other by e Striking the bundle hard against the edge of a table or similar object e Flipping through each bundle of notes in both directions at each end e Using a Note Counter 53 B Tritan 9100 USER MANUAL CASSETTE CLOSE This function is used to complete balancing of the specified cassette s It prints report summarizing all activity on the selected cassette s since the last CaAssETTE CLOSE a
116. nst the notes 7 Using the handle slide note tray into the dispensing mechanism Make sure note tray is fully inserted Release packer plate Slide note tray into dispenser mechanism 8 Close and lock the security container 9 Select ENTER QTY IN CASSETTE option This option allows entry of the number of notes in the cassette This number is used as the starting point the cassette close report Note Enter the total number of notes in the cassette NOT the value of the documents 10 Select TRIAL CASSETTE CLOSE option A report will be printed verifying the amount of bills you entered in the previous step Totals are not cleared or reported to the host TRIAL CASSETTE SELECT ___cLose J CASSETTE ENTER QTY IN CASSETTE CLOSE 22 EXIT 63 m B Tritan 9100 USER MANUAL Tuis PAGE INTENTIONALLY LEFT BLANK S Tritoan 64 SECTION 5 GENERAL MAINTENANCE 65 MopEL 9100 USER MANUAL INTRODUCTION This section of the manual covers preventive and corrective maintenance procedures appropriate for user personnel The following areas are covered 1 RECEIPT PAPER Describes how to replace a spent receipt paper roll 2 CLEANING THE ENcLosureE The proper way to clean ATM housing 3 CARD READER CLEANING The recommended card reader cleaning technique Important Should a malfunction occur DO NOT attempt to servi
117. o separate persons to gain access to the sensitive in structions to the VEPP CHANGE USER PASSWORDS The VEPP requires that no default password or pass words can be entered and a user be able to change the master keys Ifa user enters the default pass word six zero s 70000007 the VEPP will force user to change the password or passwords before the option of entering in the master keys is displayed CHANGE PASSWORD SELECTION This is a screen that allows the user to select which password to change If any password is the default value the VEPP will only allow the changing of the passwords Once the default password or passwords have been changed the access to the encryption keys functions will be allowed CHANGE PASSWORD This screen demonstrates the steps required to change a password in the VEPP SB 9 B Tritan 9100 USER MANUAL MAIN KEY MANAGEMENT SELECTION This screen shows what functions are allowed when the VEPP is in dual con trol ENTER Any This menu selection is the same for each of the three different keys that can be entered NOTE This key maps to the current layout of a Triton Systems EPP Since the encryption keys are hexadecimal strings the EPP must allow for the al pha characters in the hexadecimal numbering system The following de scribes the key mappings A maps to the lt MASTER maps to the gt
118. o any information distributor has regarding such alleged infringement Manufacturer agrees to defend Distributor in such action at its expense and will pay any costs or damages finally awarded against Distributor in any such action provided the Manufacturer shall have had sole control of the defense of any such action and all negotiations for its settlement or compromise Iritan A 2 WARRANTY REPAIR POLICY In the event that a final injunction shall be obtained against the Distributor s use of the goods or any of their parts by reason of infringement of a patent or other intellectual property right or if in Manufacturer s opinion the goods are likely to become the subject of a claim of infringement of a patent or other intellectual property right Manufacturer will at its option and at its expense either procure for the Distributor the right to continue using the goods replace or modify the same so they become non infringing or grant the Distributor a credit for such goods as depreciated and accept their return The depreciation shall be an equal amount per year over the lifetime of the goods as established by Manufac turer Manufacturer shall not have any liability to the Distributor under any provision of this clause if any infringement or claim thereof is based upon 1 the use ofthe goods in combination with other goods or devices which are not made by Manufacturer 11 the use of the goods in practicing any process 111
119. old battery Install connect a new 9 volt alkaline battery 4 Pushthe battery and the leads completely up into the battery compartment 5 Reinstall the cover and test the unit several times before closing the vault door B Triton B 6 APPENDIX C TRITON DISPENSING MECHANISM BACKGROUND PAPER MopEL 9100 USER MANUAL BACKGROUND PAPER TRITON DISPENSING MECHANISM TDM The dispenser family was designed and built to provide quality performance with minimum service In 2005 Triton released two new versions of TDM dispensing mechanisms the TDM 2XX multi cassette family and a modified version of the TDM 1XX that included the features and improvements of the multi cassette models The TDM 1XX modified dispenser mechanisms include DC drive motor to replace stepper motor for added control and a new pulley system that increases speed for improved note delivery Changes in the diverter belt idler rollers and new belt material extend the life of the mechanism The modified dispenser includes more self diagnostic capability expanded hardware error reporting to include cable disconnects and an enhanced timing sequence to minimize jams Firmware changes have made possible higher operation speeds and faster internal diagnostics 3 There are two versions of TDM 1 XX dispensers currently available TDM 100 150 mechanisms produced before May 2 2005 and the TDM Modified used in production since tha
120. ollowing options will be available from the CASSETTE SETUP screen 1 Relearn Bill Thickness Enables you to force dispenser to enter the learning mode TDM family dispensers International Currency Allows operator to select one of 128 pre defined characters as possible mon etary symbols that describe the type of currency being used Maximum Amount Cash Allows operator to set the maximum amount withdrawal limit The maximum amount cannot be more than fifty 50 times the de nomination value in the cash dispenser Maximum Amount Non Cash Allows operator to set maximum non cash purchase limit for non CONFIGURE CASSETTE SETUP DATE TIME FUNCTIONS LANGUAGE PRINTER SETTINGS RELEARW BILL THICKNESS INTERNATIONAL CURRENCY MAXIMUM AMOUNT CASH MAXIMUM AMOUNT NON CASH FTE o hy A L ME 8 MONITORING PASSWORD MAINTENANCE 4 c MORE EXIT CASSETTE a FAST CASH AMOUNT MORE EXIT cash items Note This function applies to NMD family dispensers only Cassette Parameters Used to perform cassette specific configuration and setup operations Fast Cash Amounts These amounts are entered by operator to prompt customer to select five 5 PARAMETERS convenient amounts The amounts must be multiples of the denomination s in the cassette s More Two 2 more additional options
121. ommunications Header 9 Predial s Tritan 9100 USER MANUAL CoNrIGURE PROCESSORS Option 0 Processor Name Option 3 Communication Type CONFIGURATION FOR PROCESSOR NAME 1 TERMINAL 10 CONFIGURATION FOR PLEASE ENTER THE __ NEW NAME FOR 4 THIS PROCESSOR THEN PRESS VENTER PRIMARY BACKUP COMMUNICATIONS PREDIRL Dco J con cn Processor Name Allows entry for the name ofthe Communication Type Allows user to toggle be specified processor Ex CALYPSO tween the communication type the terminal is using Dial up TCP IP Note Models 8100 9100 auto detect the communication type installed and will SPST not allow user to change toggle PROCESSOR NAME 1 TERMINAL 10 TERMINAL 2L PLEASE ENTER THE Option 4 Communication Numbers 4 TERMINRL ID PRESS ENTER HHEN FINISHED Option 1 Terminal ID CONFIGURATION FOR PROCESSDR NAME TERMINRL ID PRIMARY HOST PHONE NUMBER PLEASE ENTER THE NEW PRIMARY HOST PHONE NUMBER THEN PRESS ENTER Terminal ID Allows entry of the terminal ID as 7 EOT 6242546 signed by host processor 9 PREDIRL Option 2 Key Management Communication Numbers Allows entry of the host processors primary and backup if needed phone numbers or the Host TCP IP addresses if running that communication type KEY MANAGEMENT DOWNLOAD MASTER KEYS WORKING KEYS DISP
122. ord 15 the default value the VEPP will only allow these two functions to be selected Change User Passwords cont If this is an initial setup the current password will be six 6 zeros 000000 Enter a new password twice A password consists of six 6 numbers no characters A screen prompt will appear if the passwords was changed successfully DO NOT use weak passwords Ex 111111 123456 21 PASSWORD REQUIRED You are entering into secure section of key management Two individuals will need to enter their secure password in order to continue into this section Please enter the first password then press ENTER PLEASE CHANGE PASSWORD ONE OR BOTH OF THE PASSWORDS HAVE NOT BEEN CHANGED FROM THEIR DEFAULT SETTINGS OTHER FUNCTIONS BE PERFORMED THE SECURE AREA UNTIL THEY HAVE BEEN CHANGED PRESS ANY KEY TO CHANGE THE PASSWORD S KEY MANAGEMENT PASSWORD SELECT A USER TO CHANGE THE PASSWORD USER 2 PLEASE ENTER YOUR CURRENT PASSWORD THEN PRESS ENTER CONFIRM YOUR NEW PASSWORD WOT USE PASSWORDS SUCH AS 123456 111111 ETL 5 Triton Mis Codd 9100 USER MANUAL 6 Enter Master Keys This screen allows selection to 5 enter Master keys You MUST enter PIN Master ENTER MASTER KEYS keys DO NOT enter keys in the MAC Master keys unless processor directs You MUST enter two 2 sets of keys 32 alpha numerical ENTER
123. pense or learn 1 Width sensor blocked on start of dispense or learn 2 Width sensor blocked on start of dispense or learn 3 Note cassette not present 1 Note cassette not present 2 Note cassette not present 3 Unexpected note at width sensor 1 Cassette check cassette Unexpected note at width sensor 2 Unexpected note at width sensor 3 Note not linear at trailing edge 1 Note not linear at trailing edge 2 Note not linear at trailing edge 3 Timeout waiting for unexpected note to clear 1 Timeout waiting for unexpected note to clear 2 Timeout waiting for unexpected note to clear 3 Unable to clear width sensor during reject 1 Cassette note jam Unable to clear width sensor during reject 2 Unable to clear width sensor during reject 3 Unexpected note at thickness 1 Cassette Unexpected note at thickness 2 Unexpected note at thickness 3 Leading edge timeout at channel interface Trailing edge timeout at channel interface lower top feed ch Excessive skew at channel interface Timeout waiting for FIFO Unexpected note in extension enable Extension Reject option RT Billfish motor fault Timing wheel jammed notes Operation timeout Billfish cable error Feedback error electronic loop 64 B Tritan Click Count 187 188 189 190 191 192 193 194 195 196 ERROR Copes COUNTS TDM COUNTERS Description Learn error FIFO error Timeout
124. per was out when this error occurred within 30 seconds of paper being reloaded the terminal will go back in service CRC VALIDATION REQUEST AND RESPONSE MESSAGES This release adds the ability for the terminal to use a CRC to validate messages to from the acquirers if the host sends a ub FID described in the CHANGES TO THE COMMUNICATION SPECIFICATION section of this supplement the terminal will validate the CRC instead of the LRC ofthe dial up message Ifthe CRC validation fails the terminal acquirer shall follow the protocol for an invalid LRC DEFAULT PASSWORD DETECTION The terminal will no longer go into service if the Master and or Administration passwords are configured in their default setting A new error code 246 will be displayed when the passwords are in their default state The terminal will detect this condition and go out of service On the Out of Service screen no error information will be displayed The following are screen captures of this state This error code will not clear until the Master and or the Administration passwords are changed from their default state SE 3 i B Tritan 9100 USER MANUAL 1 The following screen appears Select 4 The Main Menu appears Select CON MANAGEMENT option FIGURE TERMINAL multi host or PASS WORD MAINTENANCE MANAGEMENT FUNCTIONS MAIN MENU ERROR CODE CONFIGURE TERMINAL DIAGNOSTICS OUT OF SERVICE CONFIGURE SERVICES C
125. ption This option allows entry of the number of notes in cassette This number is used as the starting point for the cassette close report Note Enter the total number of notes in the cassette NOT the value of the documents TRIAL CASSETTE SELECT CLOSE CASSETTE ENTER CASSETTE CLOSE pa EXIT 4 Select TRIAL CASSETTE CLOSE option A report will be printed verifying the amount of bills you entered in the previous step Totals are not cleared or reported to the host 5 Close lock the security door 58 CURRENCY HANDLING Unlock and open security cabinet door To remove the cassette grasp the handle on the front of the dispensing mechanism with one hand while holding the mechanism in place with the other hand and pull sharply Do not allow the cassette to swing freely when it is pulled out It may strike a near by object or person causing damage to or injury to what it strikes The cassette must be primed with the cassette key before it can be inserted onto the loading tray Insert the cassette key barrel shaped and turn clockwise to show the Green indicator in the window on the side of the cassette Insert key Green window Cassette Cassette unprimed primed xWARNING If RED is indicated in the window on the side of the currency cassette NEVER at tempt to insert the cassette into the dis penser or the loading tray B Tritan
126. quality of service are hereby disclaimed No oral or written information or advice given by Triton its agents or employees shall create a warranty or in any way increase the scope of this warranty SHIPPING DAMAGE equipment is shipped Free On Board FOB Triton s facilities The organization or individual who has purchased the equipment assumes responsibility for the equipment once it leaves Triton s facilities Should your equipment be damaged in the process of shipment or delivery to your place of destination we recommend the following course of action e If possible call the shipping company before the driver leaves your delivery site Make note of the damage on the receipt of delivery paperwork If this is not possible call them as soon as possible to report the damage e photographs of the damaged packaging prior to opening the boxes Ifthis is not possible make note of key points such as whether the equipment is on a pallet if the banding is intact how the boxes are damaged etc Keep all of the packaging for inspection by the shipping company e Ifyou unpack the equipment take photographs of the damaged equipment If this is not possible make note of the damages e You must file a claim with the shipper for shipping damages immediately after reporting the damages Should you specify the carrier we recommend that you explore with this chosen carrier the policies and procedures regarding shipping damage cl
127. quent update loads will not require this step B Tritan SUPPLEMENT SuPPoRTS TDM 2XX RETURN CODES This release fully supports the TDM 2XX return codes There are two classes of return codes where one is a soft error that the terminal will accept and retry the failed command The second class is a fatal error and will cause the terminal to not retry and go out of service with the error code Test DISPENSE WITH TDM 2XX RETURN CODE INTACT The 2 reports a status of the test dispense operation This release corrects the reporting of that status information TEST FOR 1 BEFoRE TDM 2X Xs This release corrects the problem of newer TDM firmware that responds to both command sets of the TDM product line These command sets changes the way that cassettes are managed and error codes that are reported This release will test for a single cassette TDM before testing for a TDM multi cassette mechanism AUTO RECOVERY FROM 139 PRINTER ERROR 9100 This maintenance release adds the capability to the terminal to auto recover from an 139 error if possible The 139 error condition indicates that the terminal experienced a problem with the printer Previous releases required the Terminal Owner to restart the terminal and then reset the error Now if the printer recovers from the error the terminal will constantly test for this state and automatically reset the error and return into service If pa
128. r TERMINAL DIAGNOSTICS password The MAIN MENU screen will be displayed PONFISURE SUPE SERVICES CONFIGURE DESCRIPTION __ PROCESSORS CASSETTE The Main Menu screen allows the service provider termi in J nal operator to access following Management functions l Configure Terminal Used to configure operating MANAGEMENT FUNCTIONS parameters for the ATM terminal 2 Configure Services Used to select transaction transactions Configure the processor prior to Configuring Services CASSETTE types account types and surcharging setup DE SERVICE 3 Configure Processors Used to configure up to four DIAGNOSTICS E RU 4 Host Processor specific parameters LANGUAGE TERMINAL Note Processor MUST be configured for cash W CONFIGURATION JOURNAL EXIT 4 Cassette Service Allows the desired cassette s to be placed IN SERVICE Diagnostics This function performs self tests on the major components to help determine and isolate any malfunctions or errors Close Used to perform Cassette Close Day Close Trial Close and Schedule Close functions Journal Journal data is imbedded in the dispenser firmware The details of each transaction are stored in the journal s memory and can be retrieved at a later date When needed just the information desired can be recalled and a printout of t
129. r to configure the ATM to correctly access the host network using this protocol IP addresses must be entered into the appropriate ATM setup functions The Addresses are the Hosr TCP IP TERMINAL IP SUBNET MASK GATEWAY and LISTENING PORT The addresses are attached to the data packet that is being sent the Host TCP IP address allows the data packet to be routed through the TCP IP Ethernet network ultimately to be received and processed by the host server on the network The TERMINAL IP address identifies the ATM as the source of the data packet and is used by the host server to return acknowledgements transaction approvals or other data to the ATM Alongside the addresses each port requires a SUBNET MASK This part of the IP address distinguishes other machines on the same LAN from machines in other departments or elsewhere in the world For direct access to networks beyond the current one each machine must be told the IP addresses of the router or GATEWay that connects local network with the wider world The LIsTENING Port value identifies the data being sent to that specific machine The MAC ADDRESS is assigned from the iChip manufacturer The VERSION indicates the chip family software version and boot block revision in the Ethernet device only TCP IP Timeout is the time that the terminal will wait from the message to be sent to the host and the time it takes for the host to respond If Triton Connect ATM monitoring software
130. r transactions for multi feed channel mecha nisms single feed channel dispensers such as the TDM 50 for the 8100 and TDM 1XX dispensers for the 9100 display only cassette A all other cassettes will appear grayed out The cassette type has a default setting of cash They are automatically placed in service after boot The In Service configuration and status items do not apply to single feed channel dispensers Only the value parameter requires configuration after a full load TDM 50 dispensers are single fixed bin dispensers no actual cassette The terms cassette and bin may be used interchangeably in the scope of this supplement B Tritan mE SUPPLEMENT 8100 APS PRINTER SUPPORT The 8100 terminals are equipped with the APS CP MRS 250 printer There is no extra setup required to use the printer other than ensuring the EPROM 1s version KP01 03 The new terminal EPROM code provides the means for the terminal to detect and utilize the new print device It should be noted that there is no graphics support with the APS print device Receipt coupon graphics cannot be printed to the device in this release There are no management menu option changes to support this feature CRC For DIAL UP COMMUNICATIONS A new feature allowing the terminal to send the ub FID along with dial up communications for message verification 15 included in this release The feature defaults to disabled TERMINAL SETUP CHANGES Low LEVEL
131. ratches and finger smudges However occasional cleaning of the front panel and the plastic enclosure may be desirable A soft dry or slightly damp cloth may be used for cleaning For best results use a weak solution of a mild detergent and water Caution Avoid using abrasive cleaners on any surface of the terminal Do not spray liquid cleaner directly on the unit CLEANING THE DisPLAY The Liquid Crystal Display LCD on the front of the ATM has a plastic protective window that should be cleaned only with a soft cloth dampened with a weak solution of a mild detergent and water Caution Do not use any abrasive cleaners on the window as it will scratch Do not spray liquids onto the screen as they may run down inside the unit and cause damage CARD READER CLEANING Special cleaning cards P N 06200 00055 are available for proper maintenance of the card reader The reader should be cleaned at least once a month by inserting and removing a cleaning card as shown below It may be necessary to clean the card reader more often in locations that see heavy usage l Remove the cleaning card from the sealed pouch 2 Insert the cleaning card into the card reader and move in and out several times 3 Remove the cleaning card and turn over to use other side 4 Insert again several times Remove cleaning card and discard d B Tritan 9100 USER MANUAL Tuis PAGE INTENTIONALLY LEFT BLANK
132. rinted or Cleared Note MANAGEMENT FUNCTIONS MAIN MENU CONFIGURE TERMINAL DIAGNOSTICS CONFIGURE SERVICES CONFIGURE PROCESSORS CASSETTE SERVICE SELECT JLLIEHRL CLOSE JOURNAL 3 3 EXIT PRINT LAST PRINT IDLIRHRL aed CLEAR JDURHRL The Electronic Journals EJ buffer can store up to 2045 entries If you have an external EJ units with an SDD or Minimech dispenser you may retrieve the last 2045 entries using the Print Last X command The TDM dispenser mechanisms installed have an imbedded memory chip that holds the journal entries You may retrieve the last 1024 entries using the Print Last X command 2T B Tritan a 9100 USER MANUAL Tuis PAGE INTENTIONALLY LEFT BLANK B Tritan 38 MANAGEMENT FUNCTIONS TCP IP ETHERNET CONFIGURATION s Tritan MopEL 9100 USER MANUAL INTRODUCTION TCP IP ETHERNET This section will discuss the TCP IP Ethernet specific Management Functions The Ethernet hardware should be previously installed In the 8100 9100 models only one communication type is allowed for all hosts ADDRESSES The Ethernet equipped ATM communicates using Transmission Control Protocol TCP and Internet Protocol IP allowing it to send and receive information in the form of small packets of digital data In orde
133. rnet configuration TRITON CONNECT Host SETUP Triton Connect must be configured for use with the new TCP IP over Ethernet interface as well Setup begins from the menu path TERMINAL CONFIGURA TION gt SET TERMINAL PARAMETERS gt MORE gt TRITON Connect The following screens are displayed from the SET TERMINAL PARAMETERS gt More screen From here select TRITON CONNECT The Ethernet button is a status button that indi cating the terminal is equipped with the external Ethernet module This nullifies the dial up option should be grayed From this screen the TCP IP Configuration option should be selected to enter the configure options for TCP IP over Ethernet as sociated with Triton Connect as detailed in Section 3 TCP IP Configuration of this manual SB 5 TERMINAL SUBNET MASK CHIP VERSION GATEWAY ADDRESS Ab JUST CONTRAST RECEIPT OPTION TRITON CONNECT ATM DIAL UP ETHERNET TRITON CONNECT IP ADDRESS 4 a MONITORING MAC ADDRESS TIMEOUT TCP IP EXIT Ab SCREENS HEADER MORE EXIT DIAL UP CONFIGURATION TCP IP CONFIGURATION EXIT B Tritan MopEL 9100 USER MANUAL TCP IP OVER ETHERNET DIAGNOSTICS This section describes the new diagnostic menus with this release To get to the TCP IP over Ethernet diagnostics select the diagnostics option from the ma
134. s for entering numbers and characters COMMUNICATION This menu item replaces the Telephone Configuration TCP IP configuration setup is now included with the Modem setup TRITON CONNECT Moved under Monitoring TCP IP configuration setup also cluded for Triton Connect The communication type dial up or TCP IP is automatically detected Sem CONFIGURE PROCESSORS Processor specific information 15 now configured under this option Standard ATM cash transactions WILL use processor number one 1 as its default Processors 2 through 4 reserved for future applications SURCHARGE You may now block up to one hundred 100 ISOs at the terminal UPDATING SOFTWARE When installing an update file over any prior software release on terminal with a TDM100 or TDM150 dispenser the cassette multiple amount value will need to be reconfigured before the terminal will go into service You will only have to configure one time after you update Any other future releases will not require configuring amount values Cassette Service Multi Cassette Dispensers During the initial boot procedure the terminal may force an Error Code 156 to ensure the user enters the Cassette Setup functions to configure and put at least one cassette Service s Tritan MopEL 9100 USER MANUAL MANAGEMENT FUNCTIONS MAIN MENU ACCESS INSTRUCTIONS CONFIGURE 1 Access Management Functions by entering you
135. s or of a receiver or of a liquidator then Manufacturer shall be entitled to cancel any unfilled part of these terms and conditions without any liability whatsoever PARTS ONLY LIMITED MANUFACTURER S WARRANTY Triton Systems of Delaware Inc warrants the components of each FT7000 ATM excluding software and related documentation against any defect in materials and or workmanship for a period of 13 months from the shipping date If a component fails due to defects in materials and or workmanship within the warranty period Triton will furnish a new or refurbished component at its discretion Triton shall not be responsible for labor or other costs associated with installing the components and the failed component shall be returned to Triton at the purchaser s expense Triton shall not be responsible for misuse or abuse of a unit and any attempts to remove or deface the serial number or date code on a unit or any component thereof or any attempt to repair a unit or to repair or replace any component by anyone other than a service technician authorized by Triton shall void this warranty Limited Warranty covers normal use Triton does not warrant or cover damage e occurring during shipment of the equipment or components from to Triton s facilities e caused by accident impact with other objects dropping falls spilled liquids or immersion in liq uids e caused by a disaster such as fire flood wind earthquake lightning or other a
136. saction inquiries and fund status must be directed to the processor Triton does not have access to the information needed to answer questions relating to specific transactions CONTACT INFORMATION Triton Systems of Delaware Inc 522 East Railroad Street Long Beach MS 39560 SALES SERVICE 1 800 367 7191 1 800 259 6672 Technical Support 1 228 868 1317 1 228 575 3229 Fax Technical Support 1 228 868 0437 Fax 1 228 868 0859 Fax Parts A 7 Triton 9100 USER MANUAL Tuis PAGE INTENTIONALLY LEFT BLANK 8 APPENDIX COMBINATION LOCKS 9100 USER MANUAL INTRODUCTION The security cabinet can be secured using either a mechanical or electronic combination lock This appendix covers how to change the combination of either lock Procedures specific to the electronic lock such as changing the battery are also covered The first section covers the Mechanical combination lock OPERATING THE MECHANICAL LOCK UNLOCKING THE LOCK There are two marks on the dial ring see drawing opposite page The index at the top is used for opening the lock The index 30 degrees to the left is used only when changing the combination The dial should always be turned slowly and evenly A revolution is counted each time the selected number is aligned with the opening index Do not turn the dial back to compensate for over dialing a number If when dialing the combination any number is t
137. selected after the changes are made If changes are made and the Cancel button is selected the file won t change SA 3 5 Tritan COMES 9100 USER MANUAL If the screen times out due to inactivity the file won t change If you select yes on the timeout screen the last saved UDS screen or blank 1f no UDS screen was previously saved will be re displayed but all of the entered text will be lost The US Mexico file supports only English and Spanish as language options English is the primary language and Spanish 15 the secondary language English language text should be entered on this screen because this screen will be displayed when English is the selected language NOTICE The text entered on this screen will be displayed as entered If no textis entered a BLANK screen will be displayed dur ing the transaction if incorrect text is entered incorrect text will be displayed on the screen during a transaction If Cancel is selected the adjoining screen will be displayed for 3 seconds prior to continuing to the secondary screen This screen indicates that if any text was entered it has NOT been saved Also the User Defined surcharge type has NOT been activated as the current surcharge type NO CHANGES SAVED FOR Once Enter is selected or the 3 second timeout on the previous screen expires the secondary screen will be displayed if there 1s a screen file for the secondary language
138. ser Defined Surcharge screen The terminal software will recognize these strings and replace the strings with the actual value SSSSS SS When the terminal 15 displaying the User Defined Surcharge screen it will look for this string When and if the special string 1s found the software will replace the string with the surcharge amount Supports values from 0 99999 99 CC When the terminal is displaying the User Defined Surcharge screen it will look for this string When and if this special string 1s found the software will replace the string with the surcharge percent age Supports values from 0 99 Strings must be typed exactly as listed and they cannot be broken up over multiple lines Tritan MopEL 9100 USER MANUAL DisPLAYING Depending on the language selected the UDS screen will be displayed in the same location as the other surcharge screens It can be configured to be displayed at the beginning of transaction right after pin entry or at the end of the transaction after the amount 15 selected NOTICE If the user defined surcharge screen was configured with no text this screen will be blank CONT INUAR CANCELAR ERRORS Any errors retrieving UDS screen will result in the screen not being displayed and the terminal going of Service The only situations that are considered errors are the terminal detects CRC error in the file or the terminal cannot find a valid screen file
139. sing a processor that in the header data field The Communication Header doesn t use this feature will prevent any consists of alphanumeric characters type of transaction from completing Dis abling or having incorrect data in the Predial When this feature is Enabled the terminal COMMUNICATION HEADER data field will dial out to the processor and establish a con nection as soon as the customer s ATM or credit card has been scanned by the card reader if the feature 15 required will also prevent any type of transaction from processing n s Tritan MopEL 9100 USER MANUAL B PR EESSOR NAME TERMINAL ID ACCESS INSTRUCTIONS 2 KEY MANAGEMENT 5 TYPE 1 From Mar screen select ConFIGURE Pro PRIMARY CESSORS BACKLP 2 From CONFIGURE PROCESSORS screen select option z 2 for Key MANAGEMENT 3 DESCRIPTION The Key MANAGEMENT function provides access to the ATMs functions that control the method of entry for MAC Master Keys and or PIN Master Keys downloading the PIN Working Keys and displaying the Check Digits The new VEPP requires that two key parts for each key are loaded After this screen will be a screen to indicate that the second part must be entered Then the Enter function key will be displayed to load the second key part After the second key part is loaded the terminal will prompt if any additional key parts need to be loade
140. sissippi is used in these terms and conditions the definition contained in the code 1s to control MODIFICATIONS These terms and conditions can be modified or rescinded only by writing signed by both the parties or their duly authorized agents WAIVER INEFFECTIVE No claim or right arising out of or relating to a breach of these terms and conditions can be discharged in whole or in part by a waiver or renunciation of the claim or right unless the waiver or renunciation is supported by consideration and is in writing signed by the aggrieved party Waiver by either Manufac turer or Distributor of a breach by the other of any provision of these terms and conditions shall not be deemed a waiver of future compliance therewith and such provisions shall remain in full force and effect A 3 Triton MopEL 9100 USER MANUAL STATUTE OF LIMITATIONS Any action by the Distributor or Manufacturer for breach of these terms and conditions must be com menced within one 1 year after the cause of action has accrued APPLICABLE LAW These terms and conditions shall be governed by and construed in accordance with the provisions of the Uniform Commercial Code as adopted by the State of Mississippi BANKRUPTCY In the event of any proceedings voluntary or involuntary in bankruptcy or insolvency by or against Distributor or in the event of the appointment with or without the Distributor s consent of an assignee for the benefit of creditor
141. spenses the requested currency if necessary and provides the customer with a printed receipt as a record of the transaction The processor credits the merchant s account for the amount of any cash withdrawals plus surcharge fees if collected typically by the end of the next business day 13 B Tritan MopEL 9100 USER MANUAL VOICE ENABLED TRANSACTIONS The terminal provides voice feedback via an integrated output jack enabling sight impaired users to plug in a set of headphones and receive spoken instructions to assist them in using the ATM Figure 2 6 A raised symbol helps a user locate the headphone jack The ATM will automatically detect when a headphone has been plugged into the jack and will immediately switch into voice mode Initially a brief spoken tutorial will orientate the customer to the ATM control panel interface Once the customer begins a transaction spoken prompts will provide feedback and guide the customer through the successful accomplishment of the transaction Figure 2 6 Headphone jack location P 14 B Tritan SECTION 3 MANAGEMENT FUNCTIONS MANAGEMENT FUNCTIONS MAIN MENU CONFIGURE PET DIAGNOSTICS CONFIGURE SERVICES CONFIGURE PROCESSORS TOURMAL CASSETTE SERVICE EXIT 5 4 lt E E 2 a MopEL 9100 USER MANUAL INTRODUCTION This section describes the Management Functions available with the
142. ssettes Each cassette up to three is displayed for selection from this screen regardless of their presence absence in the dispenser This COCKING Ji allows for pre provisioning of cassettes prior to installation Selecting cassette A through C remember cassette D will be grayed out from this menu places the cassette in service and displays the following screen if successful SB 17 B Tritan 9100 USER MANUAL TDM CASSETTE CLOSURE The new feature includes menus for closing specific cassettes From the main management functions menu selecting the close option displays the following screen SCHEDULE SEND TERMINAL CLOSE TOTALS TRIAL CASSETTE TRIAL CLOSE CLOSE CALL DAY CLOSE CASSETTE cLose EXIT CASSETTE CLOSE From the close option the cassette close function can be selected offering the following options NOTE Selections B and C are grayed for single feed channel dispensers D is grayed for all TDM dispensers Choosing a cassette A through C will direct you to the next screen at right TRIAL CASSETTE SELECT ENTER QTY n CASSETTE CASSETTE CLOSE EXIT Selecting either the Trial Cassette Close or Cassette Close option initiates the close action for the selected cassette When Trial Cassette Close is selected the results are printed but none of the cassette counters are cleared When the Cassette Close option is selected
143. stic functions S Tritan e MANAGEMENT FUNCTIONS T DIAGNOSTICS ACCESS INSTRUCTIONS 1 From MAIN MENU screen select DIAGNOSTICS STATUS zu 2 From the DIAGNosTICs screen select More Diac SEHE ge NOSTICS DESCRIPTION IURI CRISP DIAGNOSTICS The More Diacnostics menu allows the terminal operator 7 PHIC EXIT to perform the following functions l Inject New Cassette ID This function enables the user to change the identification code of a cassette Note For NMD multi cassette dispensers only DIAGNOSTICS 2 Communication This function performs a function PRINT DISPENSER test of the modem or TCP IP hardware This does not test the ability of the modem or TCP IP device to SGUNUHTPAXTIONE CLEAR DISPENSER communicate with the phone data line STATUS REPORT MODEM Ex MORE 3 MODEM SPEAKER ON Orr Allows speaker sound on SPEAKER ON DIAGNOSTICS or off FORCE UNLOCK PREYIOUS 4 Force This function provides a means of overriding the unlocking mechanism associated with a particular cassette It is to be used immediately after failure of a normal cassette unlock operation Note For NMD multi cassette dispensers only 5 Print DISPENSER Status This function prints the Status report This report provides useful information that can assist a service technician No
144. t date A quick visual check of the drive motors can help determine the dispenser type and is illustrated in the photos below The original TDM dispenser will have a black encased stepper motor installed next to the dispenser mainboard The DC drive motor on the TDM modified is silver in color Stepper Motor from original TDM 1XX DC drive motor from TDM 1XX modified The DC drive motor used on TDM 1XX modified will allow more efficient operation over the life of the product This motor has a different sound than the stepper motor previously produced One characteristic of this motor though not readily noticeable in all of them is the potential to produce a clicking sound not heard with the stepper motors This has led some customers to believe there might be a problem with the dispenser With the cabinet door closed this sound should not be immediately noticeable by ATM customers B Tritan BACKGROUND PAPER b Severe noise from any dispenser 15 an indication that a malfunction has occurred If this happens you should examine the mechanism to determine the problem Severe noise 15 normally caused by a drag on the mechanism most likely from a shaft that has been pushed out of position causing the belt to skip ona pulley This skipping is normally evident on the first two pulleys after the drive motor In most cases the problem can be resolved by snapping the shaft back into position and if necessary replacing th
145. t level surface 3 Remove any rejected notes The reject compartment is located nearest the handle side of the tray Removing note tray from the Removing rejected notes dispensing mechanism Note You may wish to record the number of notes removed from the reject compartment for use when balancing the note tray against the cassette day close records WARNING DO NOT RECYCLE REJECTED NOTES INTO A CASSETTE Doing so could cause more rejects and or currency jams LOADING THE NOTE TRAY 1 Move the pusher plate to the rear of the tray toward the handle Ensure the pusher plate is fully back Maintain pressure on the pusher plate as needed while loading notes 2 Count the number of bills that remain in the cassette if any Next count the number of bills that are being added into the cassette 3 Add the number of bills being placed into the cassette to the number that remained The Total number of these bills will be entered in the ENTER QTY IN CASSETTE option 4 Place the currency into the cassette Allow at least one inch of clearance between the packer plate when it is fully retracted and the currency This will allow the packer plate to compress the currency BS Tritan 62 CURRENCY HANDLING 5 Make sure note pile is as even as possible If necessary use your hands to smooth and level the pile Load note tray with currency Level the note pile 6 Release the pusher plate agai
146. te Available when a TDM dispensing mechanism is installed 6 CLEAR DISPENSER Status This function resets the count in the Since Reset column on the dispenser data report Note Available when a TDM dispensing mechanism is installed 7 More Diacnostics Accesses additional diagnostic functions 8 Previous Returns user to main diagnostics screen s Tritan 9100 USER MANUAL More More DIAGNOSTICS BDIAGNOSTIcS ACCESS INSTRUCTIONS INJECT NEW PRINT DISPENSER 1 From MAIN MENU screen select DIAGNOSTICS CASSETTE Ib STATUS REPORT _ CLEAR DISPENSER 2 From the DIAGNosTICS screen select More DIAG COMMUNICATIONS STATUS REPORT MODEM ON woven on m MORE SPEAKER gt FORCE UNLOCK PREYIOUS NOSTICS then select MorE DIAGNOSTICS again DESCRIPTION The More More DiAGNOSTICS menu allows the terminal operator to perform the following functions Note VEPP errors MUST be cleared before attempting to enter Master Keys DIAGNOSTICS 1 Keypad This function enables the user to reset VEPP errors that appear on the terminal screen Error Code EC 205 and or 239 It also provides a status of the VEPP device which can be printed SCAN CARD Clear Tamper Allows user to reset a tamper condition if exists EC 205 PREYIOUS Clear Serial Tamper Allows user to reset a serial number tamper condition if exists EC 239 KEYPAD Status Allows user to v
147. th the last character before the ETX includes four ASCII zeros for ub field and excludes LRC The result is the four ASCII characters that 15 placed ub field msb to Isb order The host must also calculate the CRC by substituting the four ASCII character CRC result in the ub field with four ASCII zeros then compare the results The converse should be performed for the response message The Triton TCP IP protocol does not contain an STX ETX nor LRC and includes a two byte TCP IP message length in the CRC Calculation B Tritan SUPPLEMENT 8100 9100 UK Mar 07 9100 USER MANUAL NEw CHANGES The following describes new changes implemented in the latest Mar 07 8100 9100 UK software release with EMV support This supplement describes additional features changes that make up this software This software re lease also pertains to the Model 8100 terminal software providing a single load file for updating 9100 or 8100 terminals 1 TDM Support 2 Fully Supports TDM 2XX Return Codes 3 TestDispense with TDM 2XX Return Code Intact 4 Testfor TDM 1XXs before TDM 2XXs 5 Correcting the Screen Flow for the Printer Off line Notification 6 Auto Recovery from 139 Printer Error 9100 only 7 PIN Blocking being Cleared between EMV Transaction 8 Terminal Dispenses Cash after Remove Card Prompt 9 Upload Load Files can cause Long EMV Transaction Times 10
148. ts a report summarizing all activity on the selected cas sette since the last Cassette Close and clears the totals It also resets the number of bills in the cas sette to zero 0 5 3 Select Cassette Allows operator to switch between cassettes when performing cassette close operations Note Cassette will be grayed out 00 TRIAL CASSETTE SELECT 4 Enter Qty in Cassette This option allows entry of M CLOSE CASSETTE the number of notes documents in the cassette This number is used as the starting point for the cassette close report CASSETTE CLOSE ENTER QTY 25 CASSETTE EXIT Note Enter the total number of notes placed in the cassette NOT the value of the currency s Triton i MANAGEMENT FUNCTIONS ACCESS INSTRUCTIONS 1 From Ma n MENU screen select JOURNAL DESCRIPTION The following options will be available from the JOURNAL screen l Print Journal This function is used to automati cally print out any journal entries collected since the last time the journal was printed All unaudited records are printed and marked as audited Clear Journal This function 15 used to mark all unprinted records as audited They will not be printed out when a Print Journal command is performed Print Last X Entries This function 15 used to re trieve audited and unaudited records from the jour nal either before or after they have been P
149. type you will need to enter Host TCP IP CONFIGURATION CONNECT ADDRESSES The first part of the address consists of a sequence of four groups of numbers Each group can be up to three digits long and each group is separated by a period dot character as in this example 123 3 01 99 The second part of the address is a NUMBER consisting of four 4 digits or less separated from the first part by a comma character as in this example 123 3 01 99 9043 Follow these steps to initially enter or change the PRIMARY Host NUMBER ADDRESS PRIMARY BACKUP Select Change to blank the current entry if necessary EXIT Enter the first group of numbers in the TCP IP Address using the main keypad keys Entera dot character by pressing lt Control gt key then lt 0 gt key Twice to select the period then Right Arrow gt key to lock it in PRIMARY COMMS NUMBER Repeat Steps 2 and 3 for the second and third group of numbers in the TCP IP Address gt Enter the fourth group of numbers in the TCP IP Address CHANGE Enter the comma character by pressing the Control key then the lt 0 gt key Once to select the comma Press the Right Arrow key to lock it in Enter the Port NUMBER Select Enter to save the Primary TCP IP Address entry or Cancel to discard the changes Repeat steps for Backup Host NUMBER ADDRESS entry MANA
150. urned beyond the index the entire sequence must be repeated Locks are shipped on a factory setting of 50 Using the Opening Index to unlock turn the dial to the left counterclockwise four 4 turns stopping on 50 Then turn the dial to the right until the dial stops The combination lock bolt will retract and the safe door may be opened Unlocking 3 number combinations For Example 50 25 50 1 Turn the dial to the Left at least four 4 complete turns to clear the combination lock to accept the combination 2 Using the Opening Index turn the dial to the Left stopping when 50 is aligned with the opening index the Fourth time 2 Turn the dial to the Right stopping when 25 is aligned with the opening index the Third time 3 Turn the dial to the Left stopping when 50 is aligned with the opening index the Second time 4 Turn dial slowly to the Right until the bolt retracts LOCKING THE Turn the dial to the Left at least four full revolutions Iritan B 2 COMBINATION Locks Opening Index Changing Index Changing the Combination CHANGE THE COMBINATION To change the combination you will need access to the existing combination and a change key First open the safe door by dialing the existing combination With bolt retracted and before changing combi nation verify that the dial stopped between 90 and 100 on the Opening Index
151. us checks the primary functional areas of the dispensing mechanism DIAGNOSTICS 2 Purge This function instructs the dispenser to re move all documents from the feed path The return code for a successful purge in a single cassette dis STATUS TEST RECEIPT PRINTER penser is 20 20 20 The return code for multi cas sette dispenser is 0 PURGE VERSION 5 3 Test Dispense This function instructs the dispens TEST bISPENSE RI pvc ing mechanism to dispense one 1 note from cassette into the reject cassette compartment FO REMAT TDM installed A return code in a single cassette dispenser of 20 1000 indicates a successful test dispense 20 and 1 note picked from cassette A SDD Minimech A return code in a single cassette dispenser of 720 20 21 indicates a successful test dispense 20 and 1 note picked from the cassette 4 Format Graphic Memory This function erases the memory used to store AD graphics AD graph ics can then be downloaded from a local terminal or through Triton Connect 5 Test Receipt Printer This function tests the operation of the receipt printer and prints out con figuration parameters processor setup etc that may be used to verify terminal setup 6 Version s This function displays the version numbers of the terminal operating software 7 More Diagnostics Accesses additional diagno

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