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Voice Processing System

1. Troubleshooting Table 8 4 LED Indicators on the GVPH Process LED Pattern continued On Dark interval 0 025 sec Oo O No Memory E Card E E E E Installed e te z Ool lol le lo SSN 9 O O O O z O O O O a ey o Q One cycle 0 225 sec El o o E Q bar 2 E pe E On te ES i Software E ES E When the download A Upgrade O cal O e is completre refer to e e e O O o power on display 0 e e O O O O O O Oo O O O O O Parti Part2 Finish Displays for five seconds Parti Part2 Download Error Error Program Error 8 21 pue a9ueua uIen Maintenance and Troubleshooting Troubleshooting GVPH Diagnostic Utilities GVPH has several very powerful troubleshooting tools TRACE OUT STRATAGY LOG and MSG LOG All three of these files are stored in the GVPH directory and are best utilized in combination with each other For example if you are looking for actions related to a specific message enable MSG LOG and start a trace If you think you have a site with a power problem viewing STRATAGY LOG and TRACE OUT would be the best course of action Trace Trace is a diagnostic tool designed to assist you in troubleshooting GVPH s activity When Trace is enabled it is automatically turned on when GVPH loads up and logs data until GVPH software is shut down The GVPH stores the trace data in a text file called TRACE OUT The size of the trace file is 100kbyte When the size of
2. 3 Access the User ID mailbox via telephone Record Greeting 1 There is an important call for David How It Works When voice processing tries to transfer a caller that has entered User ID mailbox 5222 it 1 Places the caller on transfer hold 2 Dials the telephone system paging code 3 Plays greeting 1 4 Performs a hookflash to return to the caller E 5 Continues processing at User ID 6222 which should be configured to ring an 2 extension that may be answered by the user o uoneziwosng Customization Examples Users Menu Examples 6 4 System Paging for Ring No Answer Voice processing can call a user s extension and then after receiving a Ring No Answer give the caller the option to page the user through the office paging speakers Voice processing can then transfer the caller to an extension where the call can be picked up by the user using Direct Call Pick Up The following example illustrates one way to do this on the Strata CIX40 using a phantom standard station port as a park zone Note Requires optional GSTU board Program Example In the following example User ID 5 Page Party User ID User ID 500 Call Park Station User ID User ID 501 Back to Original Extension User ID Call pickup code 5 5 Telephone number to pick up call 240 To program the example 1 For User ID 5 Page Party define the user s record to contain Extension S0 P F 30 P U P P G1 F G
3. Make sure you are operating under the specified environmental conditions These points serve as a guide They are not definitive problem solving techniques Some problems require the assistance of Toshiba Technical Support but before you call make sure of all the facts surrounding the problem Maintenance and Troubleshooting Troubleshooting Language Settings e Check the jumper settings on the GVPH Table 8 3 on page 8 19 or Table 8 3 on page 8 19 e The telephone LCD language must match the GVPH Jumper setting for correct default greeting language e The set_prompt_file parameter must be set to the correct language Table 8 3 GVPH Jumper Settings Stratagy Configuration Language Setting Bunooysa qno L pue a9ueua uIen Box 990 991 983 411 Prompt Jumper EE A Sl Greeting 1 Grerting 2 Language SW1 OFF English English then Spanish English SW1 ON Spanish Spanish then English Spanish Jumper Position Function swe OFF For using Admin PC default ON For use by Field Engineer sw3 NEW Program update latest default OLD Program update previous Table 8 4 LED Indicators on the GVPH Process LED Pattern Start up Start up Power On On Dark interval 0 2 sec complete failed e o e o o o o o o o So els gt Power On E os i Startup le o Or r lol Ol lo
4. eceessssesseceseceeeeseeesecaeceseeeneesaecsaesseeseeeeseesaaecaecnseeeseeeaes 6 4 Switching and Maintaining Languages 00 0 eee ceccecesecesseeesseceeseceeaceceaceceeeeesaeeeeaaeseaaeceeaeceeeeeeeaeees 6 6 Holiday Greetings Holiday Divert Mailbox oc eeseeeceeeceseeesecesecseeeneeeaeesaeceeceseeeaeecsaeenaeess 6 9 Notity Menu Examples unida ia 6 11 Voice Notification ii eee a a a epee Oe See eee 6 11 Notification toa Parranda ii it rd oia 6 12 Notification to a Pager on Urgent Messages Only oooooccnccnocccoconocnconononoconananano conocio no nonnncnnncnnccnn noo 6 13 Relay Paging toa Patrias di pl 6 14 Emergency Lists ienie oa dias 6 15 Auto Menu Examples ua tada 6 16 Lime Of Day Greetn GS iio leido to sicids fool an 6 16 Holiday Greetings Same Day Each Year ooooooncniccnocccococonannnnnonnnonononoconannncnnn con nc no nooo nanncnnacnn anos 6 19 Holiday Greetings Different Day Each Ye aL oooonccnncnoccnocccncnnocnnonononoconannncnan con no nono cnncnnncnnacnn noo 6 20 Extension Chia dl o e E ici cd 6 21 Chapter 7 System Reports View System User ACU vity cuidas 7 1 Mains Menu Statistics 7 1 Users Menu St is dt is td 7 2 Listen IN e AN 7 2 Report PY Pes isis idilio lotes 7 2 Log Informations ii ii 7 2 Users Menu dora in E A Ti adea 7 3 Report DEMOS coat td A a a aaa 7 3 Create Report Definitions asieran eseri ieai ie eee nie ee eel aes 7 4 Load Exist Report Definition y snie enee n ca scsuaeien casein seen ne e e
5. Users Menu Table 4 6 Groups Chains Screen Fields continued Groups Group information for the User ID mailbox Groups control which User IDs a call can access Each User ID mailbox user can be a member of up to four groups To be able to access another User ID the caller User ID must share at least one group number with the currently accessed User ID If all groups are set to 0 then no other User ID may be accessed For example assume the following User ID Group 1 Group 2 Group 3 Group 4 100 1 0 0 0 222 1 5 0 0 303 5 7 0 0 440 7 0 0 0 For the above example User ID 100 may access User ID 222 only User ID 222 may access User IDs 100 and 303 User ID 303 may access User IDs 222 and 440 User ID 440 may access User ID 303 only Groups are useful for isolating different departments in the same company or different companies sharing one system For example suppose two companies share the same President Vice President and Controller and you would want them accessible to all companies but each company has a different Human Resources department that you may want to prevent caller access from one to the other Group 1 First of four groups Possible values O not in use 1 99 999 999 Default 1 Group 1 This is voice processing s default and may have been redefined during configuration Group 2 Second of four groups Possible values 0 not in use 1 99 999 999 Default 0 not in use This is voice processing s default and may have been r
6. Define the Notify record to contain Title lt enter title comment for identification gt Type NORMAL Variable lt digital pager s telephone number gt Method 9W 4 T V W 2 P U M NH 9 Dials 9 for an outside line W 4 T Waits up to 4 seconds to hear dial tone YN Dials the contents of the Notify record s Variable field This should be the digital pager s telephone number Pe Pauses 4 seconds 2 seconds x 2 W 2 P Waits up to 2 rings for the pager beeper to answer Pauses 0 5 second to enable the pager s answer confirmation tones U Relays the User ID E Dials Used by many paging systems to designate a in the pager display M Relays the total number of messages in this User ID mailbox Dials Used by many paging systems to designate a in the pager display N Relays the number of new messages in this User ID mailbox Dials to end call Pauses 0 5 second How It Works Per the notification schedule voice processing 1 Dials the user s digital pager s telephone number 2 When the pager answers e Relays the User ID e Relays the total number of messages e Relays the number of new messages For this example the following displays on the pager 405 5 3 Customization Examples Notify Menu Examples Notification to a Pager on Urgent Messages Only You can program voice processing to light a message waiting light for all messages while paging or cal
7. No change required Dial code to return to caller when there is a Busy The code Stratagy dials during supervised call transfers to request the telephone switch reconnect the caller to Stratagy when the extension is busy Typical value F hookflash No change required Dial code to use after a call screening reject The code Stratagy dials during supervised call transfers to reconnect the caller and play the User ID s current greeting when Call Screening is On and the extension called rejects the caller Typical value F hookflash No change required Dial code to connect the caller to the extension The code Stratagy dials during supervised call transfers to complete the call transfer after Detecting an answer at the called extension the extension called accepts the call when Call Screening is On Typical value H hang up No change required Maintenance and Troubleshooting Table 8 2 Telephone System Dial Codes Definitions and Settings continued Parameter Description Number of seconds to wait for dialtone detection The longest amount of time Stratagy waits for the telephone system to give Stratagy one second of dial tone Setting this value to a number greater than zero enables Stratagy s dial tone detection If your telephone system has a limited number of DTMF receivers or intercom paths for call transfers there is always the possibility that one may not b
8. Programmable Dial Actions Mailbox Feature Enter the token programming sequence into the Extension field Users Menu Options screen The default is usually the same as the User ID number since users ID numbers are often the same as their telephone extension number Reports System wide Feature See Chapter 7 System Reports for procedures on using the Report feature To schedule an automatic report use the auto_report and auto_report_time parameters Reports can be scheduled in advance 24 hour format Ring Duration Mailbox Feature This feature defaults to four maximum rings per call To reset this feature use the Maximum Rings field Users Menu Options screen Valid entries are 1 9 and 0 sets the ring duration to system default This value can also be changed automatically at a certain time day date using the Auto Scheduling Menu Screen Advertisement System wide Feature This feature is enabled defaults to five minutes To change the setting use the tmo_blank parameter valid entries are 1 99 min or to disable the feature set the parameter to 0 Note The screen saver activates only when the Main Menu is displayed Shared Extensions Mailbox Feature Each User ID is set to have the same shared Extension number and the D Call field must be set to Yes Shutdown using the Telephone Dial Pad System wide Feature Change Security Code for User ID 983 and set DND to Off How Voice Processing Operates Feature Pr
9. SMDI SMDI information Tools Bunooysejqnoly pue soueuajuleyy 8 15 Maintenance and Troubleshooting Tools Table 4 Parameters Limiting factors date time range channel information mailbox information Time From Starting date and time for trace data Enter in dd mm yy hh mm ss format Time To Ending date and time for trace data Enter in dd mm yy hh mm ss format Channel numbers When no numbers are entered all channels are included in the Channels List output When this parameter is used only mailbox activities log in log out message Mailboxes List delivery pickup message delete etc are displayed in the trace output This option is useful when only mailbox activities need to be monitored Filecopy Use UADM2 Admin s Filecopy option to copy files to and from the flash ROM memory of the GVPH and the UADM2 Admin PC s hard drive 1 From the Tools menu a _____________ press 8 The Filecopy screen displays shown right Source System 2 Inthe Source System field where the file currently Copy To resides press F2 to ESC Exit Fl Help display a pop up box of a aeee selections 3 Highlight Pc to copy from the UADM2 Admin PC or Stratagy to copy from the GVPH Press Enter 4 In the Copy From field type the directory name if necessary and the file name Copy Fron Note If a directory name is not entered Filecopy searches the GVPH or
10. e The foreign prompt is contained in the voice ROM e User ID 990 Company Greeting User ID default English and contains the choice to select Spanish e User ID 991 default Caller Instructions User ID English e User ID 980 assigns Spanish as the language selected e User ID 981 Spanish Caller Instructions User ID e User ID 992 determines which language Caller Instructions User ID should play To program the example 1 For Greeting User ID 990 define the User s record to contain Menu 1 980 if the caller selects 1 voice processing transfers the caller to User ID 980 Done Chain 992 default 2 Access the User ID mailbox via telephone Record Greeting 1 Thank you for calling our company For English please stay on the line In Spanish For Spanish please press 1 now Customization Examples Users Menu Examples 3 For Caller Instructions User ID 991 access the User ID mailbox via telephone Record Greeting 1 To reach the person you are calling enter his extension For information 4 For User ID 980 define the user s record to contain Extension L Spanish S1 SPANISH G 981 Suppresses normal process L SPANISH Switches the system prompts to SPANISH S1 SPANISH Assigns S1 the value of SPANISP G 981 Goes to User ID 981 Note The system parameter sys prompt_file is not used Language is set by jumpers on the GVPH card Refer to te CIX40 Insa
11. particularly useful for an Operator transferring directly to voice mail Example Define this parameter as box_snd 998 1 to set User ID 998 as the Direct Message User ID for port 1 If no port is defined then 998 is enabled for all ports Possible values valid User ID and valid port Default 998 enabled for all ports cancel_busy_hold Enables callers to hold for busy extensions True Callers cannot hold for busy extensions Calls proceed as if a Ring No Answer False Callers can hold for busy extensions Possible values true false Default false clock_sync NOT SUPPORTED Number of seconds for recording a list comment for the User parameter of Manage Your Lists cmt_maxlen Possible values 1 99 seconds Default 10 connect_tone A beep plays when completing a transfer True Voice processing plays a beep when completing a transfer False Voice processing does not play a beep when completing a transfer Possible values true false Default true console slot_id NOT SUPPORTED daylight_saving_time NOT SUPPORTED 9JBMYOS ZINAVN SANBIJUOD 2 7 Configure UADM2 Software System Parameters 2 8 Parameter Description continued db_locking NOT SUPPORTED defaults_box dir_play_uid Designates the User ID Defaults Box voice processing uses for the default values when creating a new User ID The field values in the Defaults Box User ID are copied int
12. voice processing has twenty storage tokens variables that enable you to input modify retrieve and output values Upon each new call all the variables are initialized to null no defined value S0 storage token 0 S1Ostorage token 10 S1 storage token 1 S11storage token 11 S2 storage token 2 S12storage token 12 S3 storage token 3 S13storage token 13 S4 storage token 4 S14storage token 14 S5 storage token 5 S15storage token 15 S6 storage token 6 S16storage token 16 S7 storage token 7 S17storage token 17 S8 storage token 8 S18storage token 18 S9 storage token 9 S19storage token 19 Each port has a unique set of twenty S tokens which do not conflict Therefore two different ports may use the same S token without disrupting each other s value Syntax S0 S1 S2 S3 S4 S5 S6 S7 S8 S9 S10 S11 S12 S13 S14 S15 S16 S17 S18 S19 T Connect time replaced with the current connect time i e the total number of seconds that the port call has been active Syntax T U User ID replaced with the current User ID number Syntax U YN Variable replaced with the value of the current Notify record s Variable field Useful for defining notification templates for User IDs that perform the same type of notification with a difference only in the telephone number that voice processing should dial e g pager beeper telephone numbers Syntax v Bunuuwe1Bo1g USMOL 5 5 Token Pr
13. 17 01 5 01 p m Every Month s Every Day s 0 4 Every Hour s 0 Every Minute s 0 Restricted To MTWTFSS YYYYYNN Extension leave blank Rings leave blank Do Not Disturb On Call Screening Off Greeting 1 Customization Examples Auto Menu Examples sa dwex3 uoneziwosng 6 17 Customization Examples Auto Menu Examples For the weekend greeting define the Auto record as follows Enabled Yes Change On date 08 15 2006 Change At time 00 01 12 01 a m Every Month s 0 Every Day s 1 Every Hour s 0 Every Minute s 0 Restricted To MTWTFSS NNNNNYY Extension leave blank Rings leave blank Do Not Disturb On Call Screening Off Greeting 1 Access the User ID mailbox via telephone Record Greeting 1 Thank you for calling Toshiba Greeting 2 Good morning Thank you for calling Toshiba Greeting 3 Good afternoon Thank you for calling Toshiba How It Works If a caller accesses User ID 990 Company Greeting during the morning 8 01 a m to 12 00 noon Monday through Friday voice processing 1 Plays User ID 990 s greeting 2 Company Greeting 2 Follows the User ID 990 chain to User ID 991 Caller Instructions If a caller accesses User ID 990 Company Greeting during the afternoon 12 01 p m to 5 01 p m Monday through Friday voice processing 1 Plays User ID 990 s greeting 3 Company G
14. 3 12 G gain_norm parameter 2 10 3 16 greetings 4 10 4 26 busy 3 12 company 3 10 3 13 current 4 11 holiday 6 9 6 19 6 20 personal 3 10 3 12 port selectable 3 13 restart 3 13 time of day 6 16 group partitions 3 13 group chains screen 4 13 groups 3 3 4 15 guest defaults parameter 2 10 user ID 996 3 2 3 14 guest users 3 13 limit 3 14 guest_defaults parameter 3 14 guest_max parameter 2 10 3 14 guest_min parameter 2 10 3 14 H hangup_supervision parameter 2 10 hard drive space 1 11 hardware maintenance 8 1 help see online help function holiday greetings 6 9 6 19 6 20 hot_box parameter 2 11 3 12 info status screen 4 17 integration SMDI 2 21 2 23 strings 8 11 K ksu_time parameter 2 11 L languages switching maintaining 6 6 LIFO 3 16 4 12 local access before you start 1 2 log information 7 2 types of logs fax 7 2 message 7 2 user ID 7 2 voice mail system 7 2 login_pound parameter 2 11 lognam parameter 2 11 mailboxes customize 3 4 customizing 3 4 types 3 4 control 3 4 information 3 4 user 3 4 user ID 3 4 3 8 4 1 main menu access 1 9 field descriptions 1 10 menu bar 1 10 4 31 7 7 options 1 9 shutdown 1 7 system information 1 11 max_dl_inits parameter 2 11 max_prompt parameter 2 11 menu auto scheduling 4 19 group chains screen 4 13 main 1 9 notify 4 27 options screen 4 8 users 4 1 message busy 4 11 contin
15. Busy Forwarded Calls e D Direct Calls Message Waiting is also enabled and disabled through this link An example of an SMDI packet is Packet MD0010208B0000000205 0000000223 MDO001 Message Desk Number This information is not utilized by GVPH for call processing and is ignored 0208 Terminal Number This is the assigned number or extension number of the port that is ringing into GVPH B Call Status Defines the type of call that is ringing into GVPH as a Busy Forward call 0000000205 Number of the Called Extension Number length is 10 digits Numbers that are shorter than 10 digits are padded with zeros 0000000223 Number of the Calling Extension Number length is 10 digits Numbers that are shorter than 10 digits are padded with zeros Note The above values are examples and can be different for each installation 9JBMYOS ZINAVN SANBIJUOD 2 21 Configure UADM2 Software SMDI Integration 2 22 Table 2 3 SMDI Parameters Parameter Description smdi_base_port Some SMDI installations use logical terminal numbers that do not begin with 1 for example if it uses the extension or physical number to define the terminal In these situations you must define the extension number where port 1 is connected The system assumes that the extension numbers are then connected in numerical order to the remaining ports Example 208 extension number of port in Strata CIX40 Default 220 smdi_port L
16. Token Programming Defined Tokens Table 5 3 Defined Tokens continued Token Description Suppresses DTMF_gate function Syntax KFV CALLERID txt field K field Sn G Sn where Suppresses normal process KF Suppresses DTMF gate function V Searches Callerid txt file Callerid txt File to be searched field Field in Callerid txt file that is searched for K match e g phone number K Valid held in Calling Party ID buffer KF field If a match to K is found this field is saecrched for the asociated value e g User ID and the value is stored in Sn Sn One of the Sn storage varibles range 0 19 G Sn Goes to mailbox number stored in Sn Example KFV CALLERID txt 1 K 2 S2 G S2 Suppresses normal process KF Suppresses DTMF gate function V CALLERID TXT 1 K 2 S2 Searches field 1 of the callerid txt for a value the matches K If a match is found the GVPH stores the value in field 2 of the callerid txt as S2 If no match is found the remaining values in the token string are ignored and the GVPH executes the Done chain Position of substring in string the KI token searches string for the first occurrence of substring The result of the search is the position of the substring within the string and it is stored as the variable Syntax KI substring string Sn where KI substring Any alphanumeric substring Can be a variable string Any alphanumeric string Can be a variable Sn On
17. default 411 Directory Name 2 The second of two names voice processing searches when a caller uses the directory default 411 Auto Scheduling Record Summary Display only one line descriptions of each existing Auto Scheduling record 4 23 Menus Auto Scheduling Menu 4 24 Table 4 10 Auto Menu Screen Fields continued Auto Scheduling Record Options Auto fields for the record highlighted in the Auto Scheduling Record Summary Enabled Enable or disable the current Auto record auto scheduling Yes Enable the record Voice processing carries out the instructions defined by the record No Disable the current Auto Schedule record Possible values Yes No Default No First Scheduled Change Change On Date mm dd yyyy of first scheduled change At Time hh mm of first scheduled change Military format 24 hour clock To guarantee that voice processing programs a holiday schedule after the open greeting schedule set the holiday greeting s Change At time one minute after the regular open greeting time in case the holiday and open greeting schedules take place on the same day Frequency of Change Voice processing adjusts the next event time forward one day at a time per Days of the Week Restricted To until the first valid day is found regardless of the values in the Frequency of Change fields To program holidays that occur on different days each year s
18. displays To continue you must re enter UADM2 2 5 Configure UADM2 Software System Parameters System Parameters Most System Configuration options do not require modification We recommend that you modify the system password immediately All other options have default values but can be modified as required Table 2 2 System Parameters Parameter Description Specifies whether GVPH should accept 0 as valid mailbox number If the parameter is set to false SMDI packets that include 0 for the forwarding from station number forwarded call SMDI packets or for the calling station number direct accept_0_calling_id call SMDI packet are not accepted Possible values false mailbox 0 not accepted true mailbox 0 accepted Default false Controls what a caller must do to hold for a busy extension True Caller must continue pressing to hold for a busy extension enter another extension or leave a message at the tone False Caller selects x once to hold for a busy extension and the system enables the caller to hold until he she is either transferred selects another extension or presses again to leave a message Possible values true false Default true active_hold adpcm_hq NOT SUPPORTED adpcm_nq NOT SUPPORTED adpcm_pq NOT SUPPORTED When SMDI is being used on a Centrex switch the value set in this parameter identifies which calls are from voice mail subscribers by specif
19. from the telephone system Possible values 0 99 disable integration in 10ths of seconds Suggested value 30 30 10ths 3 seconds Define the remaining fields i e integration strings that Stratagy should match Proceed to Define the Integration Strings Stratagy Matches on page 1 11 After making the change s press ESc The Telephone System Configuration screen displays From the Telephone System Configuration screen press 1 The changes are transmitted to Stratagy and Stratagy is shut down and restarted By shutting down and restarting Stratagy the changes take effect Or 2 The changes are transmitted to Stratagy but Stratagy is not shut down or restarted Until you restart Stratagy the changes do not take effect 0r 3 The changes you made are cancelled and not saved If you pressed 1 to save the changes press any key to reboot The DOS prompt displays To continue you must re enter Stratagy Admin Modify Integration Patterns 1 2 8 10 From the Tools menu press 4 The Telephone System Configuration screen displays From the Telephone System Configuration screen press 2 The System Integration Patterns screen displays From the System Integration Patterns screen use the arrow keys TY Of Page Up and Page Down to highlight the integration pattern parameter Press Enter Modify the integration pattern using the line editor at the top of the screen
20. it decodes and expands the data into records containing the information requested by you in the Trace Filter Setup screen 1 From the Tools menu press 7 2 The trace file name defaults to TRACE OUT From the Retrieve Trace file name Trace File screen shown at TRACE OUT right press Enter Retrieve to directory C UAMIN20 3 Enter the directory where you want to copy the file The default is C UADMIN20 If you need a different directory type over the default Press Enter Be sure to enter the complete path If the directory already exists you are given the option of entering a new directory or overwriting the file The Trace Filter Setup screen displays see Figure 8 1 on page 15 4 Select the items you want included in the TRACE OUT file Refer to the field descriptions on page 1 15 5 When you are finished press Alt e Once the data has been expanded voice processing copies the file to the directory file specified in Step 3 of this procedure A dialog a status box displays shown at right When the copy is 7410 ESC Exit Fl Help File copying Stratagy gt Local Received 8192 bytes 53 box displays shown at right eet You can use any text editor to review the file 8 14 Maintenance and Troubleshooting Trace Filter Setup Screen Table 4 Detail Normal Traffic System Error Trace Filter Setup SCREEN Categories Threads Parameters Call A
21. 15 Continue Every 5 Max Times 0 3 Define the third Notify record to contain Notify After 30 Continue Every 5 Max Times 0 How It Works When the emergency occurs 1 The first Notify record starts notification immediately 2 If the message is not picked up the first Notify record continues notification every 5 minutes 3 After 15 minutes if the message is not picked up the second Notify record starts notification every 5 minutes in conjunction with the first Notify record 4 After 30 minutes if the message is not picked up the third Notify record starts notification every 5 minutes in conjunction with the first and second Notify records 5 All three Notify records continue every 5 minutes until the message is picked up sa dwex3 uoneziwosng Customization Examples Auto Menu Examples Auto Menu Examples The following examples are included in this section e Time of Day Greetings on page 1 16 e Holiday Greetings Same Day Each Year on page 1 19 e Holiday Greetings Different Day Each Year on page 1 20 e Extension Change on page 1 21 Time of Day Greetings You can program voice processing so that your company has different greetings for mornings afternoons evenings and weekends Program Example In the following example the User ID 990 Company Greeting assumptions are as follows The greetings Greeting 1 plays Thank you for calling Toshiba Greeting 2 plays Good mor
22. 2 Backup Names Greetings requesting a backup 3 Backup Database Names amp Greetings directory displays 3 The directory defaults to C Uadmin20 BACKUP If you want the back up to be stored in a different directory type over the default Press Enter We recommend that the new directory name represent the site that is being backed up For example if backing up ABC Company you can enter the directory name C xxxx BACKUP ABC 1 Backup Database Tools Bunooysa qno L pue a9ueua uIen 8 3 Maintenance and Troubleshooting Tools Notes e You cannot back up files to the UADM2 Admin PC s floppy disk drive e Be sure to enter the complete path including the drive letter 4 Optional If you entered selection 2 Backup Names amp Greetings in Step 2 you are asked to enter a beginning and ending mailbox number Type the mailbox numbers and press Enter after each entry Note Leaving both fields blank defines all mailboxes or if you entered selection 3 Backup Database Names amp Greetings in Step 2 press Enter in the mailbox fields to leave them blank Important This selection backs up the entire database and all names and greetings You cannot backup selective mailboxes Before the backup starts UADM2 Admin calculates the time the backup takes and displays a Backup time 4 min 30 sec Continue NY status message sample shown at right 3235 5 Verify that the UADM2 A
23. Busy Make the extension busy then call the busy extension from another telephone The System Busy Greeting plays Note If the system plays the Company Greeting then the CIX40 programmed properly Recheck the programming 4 If Steps 1 2 and 3 were successful make another call from an internal extension that has a User ID assigned on the system to the forwarded extension and leave a message 5 Log on to the User ID that has the message The header information for the message should include the User ID number of the extension that left the message Play the message If these tests are successful the SMDI integration is working properly If these tests fail then the CIX40 programming is incorrect SMDI Calling Party Identification The Strata CIX telephone system provides the GVPH with incoming Calling Party ID via SMDI integration Data messages or packets are sent into the system to provide information concerning the type of call and the calling party ID Note When configuring the GVPH for SMDI make sure both the GVPH and the telephone system are configured concurrently If the telephone system is configured for a 10 digit Calling Party ID the GVPH must also have the proper 10 digit integration patterns in the System Integration Patterns screen Also make sure the correct notification template has been selected in the User ID Notify screen The GVPH default is 10 digit Calling Party ID See SMDI Integration on page 1 21
24. Chain 990 Ensures the call is still handled in case of RNA Chain 990 an error in the process 15 Modify the box_grt parameter for the appropriate number of ports in the Per Port Definitions portion of the Stratagy System Configuration The lines should look similar to this Per Port Definitions set box_grt 900 1 set box _grt 900 2 set box _grt 900 3 set box_grt 900 4 16 Press ESC 17 From the Stratagy System Config screen press 1 The changes are transmitted to Stratagy and Stratagy is shut down When the copy is complete this status box displays 18 Press any key to reboot Incoming calls are now Stratagy System Config 1 Transmit file to Stratagy and restart Stratagy 2 Transmit file to Stratagy without restarting Stratagy 3 Cancel changes 3241 routed to User ID mailbox 900 where Stratagy searches for a Caller ID match Tools fBunooysa qno L pue a9ueua uIen 8 13 Maintenance and Troubleshooting Tools Retrieve Trace File Important Voice processing must be running in Trace mode See Shutdown Using the UADM2 Admin s Main Menu on page 1 8 for detailed instructions This function copies the trace data log file TRACE OUT to the UADM2 Admin PC s hard drive As part of this function a new Trace Filter Setup screen see Figure 8 1 on page 15 enables you to specify the filtering rules for selecting the desired trace records After UADM2 Admin filters the trace data
25. Delete y Esc EXIT PgDn NEKT PgUp PREV Notify Table InforStatus Group Chains User ID Comment Extension 215 Directory Name 1 Directory Name 2 Pat Security Code Information in this area varies by screen Figure 4 1 Options Screen with Sample Data Table 4 2 Users Menu Screen Fields 4067 Menus Menu Bar Access and viewing options snuoy Group Chains Save Press Alt s to save the current User ID mailbox Delete Press A1t D to delete the current User ID mailbox Copy Press Alt c to copy the current User ID mailbox Auto Press Alt a to access the Auto Menu Notify Press A1t N to access the Notify Menu Table Press A1t T to select a table BoxList Press Enter to list all User ID mailboxes Esc EXIT Press Esc to exit the Users Menu and return to the Main Menu Pg Dn NEXT Press Page Down to view the next User ID mailbox PgUp PREV Press Page Up to view the previous User ID mailbox Options Press A1t 0 to access the current User ID s basic options Info Status Press A1t I to view the current User ID s statistics Press A1t 6G to access the current User ID s group chain and menu options Menus Users Menu 4 6 Table 4 2 Users Menu Screen Fields continued User s Information Minimum information voice processing requires for a standard User ID that transfers calls and takes messages User ID User ID mailbox number Usually associate
26. ID Yes Voice processing copies records that message to that User ID Voice processing then proceeds to the User ID Done chain Voice processing proceeds to the User ID Done chain No User ID Done Chain Voice processing determines if this User ID Done chain is defined Yes Voice processing follows the User ID Done chain No Voice processing follows the Done chain of the Caller Instructions User ID sajerado Buissa90 d 92104 MOH 3 9 How Voice Processing Operates How the GVPH Processes 3 10 Table 3 3 Call Flow continued Answer Busy Ring No Answer Connect the Caller If the user accepts the call voice processing connects the caller and the user User ID Done Chain Voice processing determines if the User ID Done chain is defined Yes Voice processing follows the User ID Done chain No Voice processing follows the Done chain of the Caller Instructions User ID Caller Instructions User ID Done Chain Voice processing follows the Done chain of the Caller Instructions User ID default 991 Caller Instructions User ID Done Chain Voice processing follows the Done chain of the Company Greeting User ID default 990 How Voice Processing Operates Feature Programming Feature Programming This chapter lists in alphabetical order voice processing s programmable features and gives instructions on programming each feature All fea
27. ID mailboxes including users guests and reserved 411 990 etc Possible values 1 8 Default 8 fixed_len4 Maximum digits GVPH expects when a caller dials a User ID beginning with four When changing this value make certain that it is still possible to log in and send messages to all existing User ID mailboxes that begin with this digit For example if there are five digit User ID mailboxes that begin with this digit then you should not set the value of this parameter less than five Check all User ID mailboxes including users guests and reserved 411 990 etc Possible values 1 8 Default 8 9JEMYOS ZINAVN SANBIJUOD 2 19 Configure UADM2 Software System Parameters Parameter Description continued Maximum digits GVPH expects when a caller dials a User ID beginning with five When changing this value make certain that it is still possible to log in and send messages to all existing User ID mailboxes that begin with this digit For example if fixed len5 there are five digit User ID mailboxes that begin with this digit then you should not E set the value of this parameter less than five Check all User ID mailboxes including users guests and reserved 411 990 etc Possible values 1 8 Default 8 Maximum digits GVPH expects when a caller dials a User ID beginning with six When changing this value make certain that it is still possible to log in and send messages to all existing
28. IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY 90 DAYS FROM THE DATE OF DELIVERY TO YOU 5 Limitation Of Liability TAIS ENTIRE LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LICENSE AGREEMENT SHALL BE AT TAIS OPTION REPLACEMENT OF THE MEDIA OR REFUND OF THE PRICE PAID TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL SPECIAL INCIDENTAL OR INDIRECT DAMAGES FOR PERSONAL INJURY LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION DATA OR ANY OTHER PECUNIARY LOSS OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF TAIS OR ITS SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO EVENT SHALL TAIS OR ITS SUPPLIERS BE LIABLE FOR ANY CLAIM BY A THIRD PARTY 6 State Jurisdiction Laws SOME STATES JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE JURISDICTION TO STATE JURISDICTION 7 Export Laws This License Agreement involves products and or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the app
29. Message Playback Control System wide Feature This feature is set to a default of five seconds To change the setting use the play_skip parameter possible values are 1 99 seconds Message Purging System wide Feature This feature defaults to disabled To enable it use the purge parameter possible values 1 99 days Message Retrieval Control Mailbox Feature This feature defaults to First in First out order To reset this feature use the Message Order field User Menu Options screen Message Volume Control Mailbox Feature This feature is set to normal average sound defaults to 0 To reset the feature enter 6 softest to 3 loudest in the Message Volume field Users Menu Options screen Changing the gain_norm parameter setting also affects this feature Volume fluctuates by plus or minus 3dB How Voice Processing Operates Feature Programming Messages New Pending and Saved Mailbox Feature Set Saved Msg Que field Users Menu Options Screen to Yes to create two queues new and saved or No for one queue for all messages Pending Messages Any message listened to for a shorter amount of time than that specified in the msg_pending_threshold parameter is kept as anew message The message remains in the New Message Queue and the Message Waiting Off notification type is not processed A message that is listened to longer than the time specified but is not listened to all the way through or manually saved by pressing 2
30. No Whether the user can record his her name for playback identification to a caller Yes User can record his her name No User cannot record his her name Possible values Yes No Default Yes Saved Msg Que Whether voice processing uses separate message lists of new and saved messages Yes Two message queues new and saved No One message queue Possible values Yes No Default Yes CAUTION Delete all messages in this mailbox before changing the number of message queues Message Order Order in which voice processing plays back caller messages to the user FIFO First In First Out Voice processing plays the oldest messages first LIFO Last In First Out Voice processing plays the most recent message first Possible values FIFO LIFO Default FIFO 4 12 Table 4 4 Options Screen Fields continued Menus Users Menu Caller Menu Whether voice processing presents a message menu to outside callers Yes Before pressing to send a message outside callers can review re record append add destinations set urgent or private or cancel No Outside callers can only press to send a message Possible values Yes No Default Yes DSS Port Not Supported AMIS Options Not Supported snuew 4 13 Menus Users Menu Group Chains Screen STRATAGY Menu Bar gt Delete p PgUp NEXT PgDn PREV Notify Info Status User s gt User ID Comment Info
31. Options screen Valid entries are e 0 22 enables the user to create that number of guest user IDs e 1 stops the User from using the Guest Users feature The Administrator can also change the number remaining in the field to 0 at any time The user has access to the previously created Guest User IDs but cannot create new ones If the Administrator changes the number remaining in the field to 1 after Guest User IDs have been created the Guest User IDs are not deleted but the user does not have access to them Any new IDs cannot be created Message Continuous Delete Playback System wide Feature This feature defaults to 30 minutes for continuous delete or playback To change the setting use the tape_length parameter values are 10 99 minutes Note The time period set is normally the length of a continuous recording Message Copy Mailbox Feature To enable this feature enter a User ID mailbox number in the Copy Message To field Users Menu Options screen Set the Store Messages field Users Menu Options screen to Yes Voice processing stores the message in both the accessed User ID mailbox and the User ID mailbox shown in the Copy Message To field Any messages already stored in the originating User ID are not copied Message Copy with Delete Mailbox Feature To enable this feature enter a User ID mailbox number in the Copy Messages To field Users Menu Options screen Set the Store Messages field to No Voice processing st
32. Restart Restarts voice processing if selected Shutdown and STOP for power off Takes voice processing off line and does not restart it Notes e This option is not available when accessing the GVPH remotely e The GVPH is completely shut down when the status light is Out and all port LEDs are On Backup and Shutdown for power off Takes voice processing off line and does not restart it This option will backup the contents of the SRAM including the database names greetings and all message files to the onboard ROM chip CAUTION This option takes 32 minutes to complete Do NOT power off the GVPH during this procedure 3 From the Shutdown Menu highlight your selection and press Enter 4 If you chose the Shutdown and STOP for power off option voice processing asks you to confirm the shutdown Type Y to confirm The DOS prompt C Uadmin20 displays Access and Use UADM2 Admin Main Menu Options To restart reset the voice processing system after selecting Shutdown and STOP for power off or Backup and Shutdown for power off option Note If you select any of the first four options on the Shutdown Menu the GVPH automatically restarts Power off on the CIX40 to restart the GVPH Main Menu Options From the Main Menu see Figure 1 3 on page 10 you can access the following options e Users A1t U accesses the Users Menu customizing User ID mailboxes See Chapter 4 Menus for information o
33. To display detailed help for the current field press F1 OF press Alt t to select a template The Sih es de gt Template screen displays fisuras ca shown right Highlight the template using the Page Down and Page Up keys and press Enter Voice processing displays the template information in the e DK14 40 0 e NORMA appropriate Notify Record Options fields 4 Optional If you are using a template and the Method field contains the characters V fill in the Variable field with the appropriate telephone number or information 5 Press Alt s You are asked if you want to add a new template 6 Type Y You are asked if you want to overwrite the Notify Record 7 Type again Voice processing adds this Notify record to the template database overwrites the default notification template with this information and automatically transfers the data to the description line in the Notify Record Summary highlighted in Step 1 4 DK1i4 40 LGHT ON SMTWTFS 00 00 23 59 O min z minsi max Al DKi4 40 LGHT OFF SMTWTFS 00 00 23 59 O min Z minv1 max snu3lN Modify Notify Records Templates Important Modifying the template changes the template for all User IDs using the template 1 In the Notify Record Summary section of the Notify Menu highlight the first available lt Disabled gt description line Note Use the PgDn and PgUp keys to move between lines 2 If appropri
34. To enable shutdown procedure and change mailbox 983 security code Important t is extremely important that the security code for mailbox 983 be changed If the security code is not changed it is possible for someone who knows UADM2 Admin s default password scheme to call into the system and shut it down 1 Using UADM2 Admin log on to the Strata CIX40 voice processing The UADM2 Admin Main Menu displays 2 Press Alt U The Users Menu Options screen displays 3 In the User ID field type 983 and press Enter The Options screen displays for box 983 4 Using the arrow down key place the cursor in the Security Code field 5 Type the new security code Note For added security the security code does not appear on the screen as you type it 6 Navigate to the Do Not Disturb field 7 Press the spacebar to change the field from On to Off Note Changing the Do Not Disturb option enables the token programming residing in the Extension field of the mailbox It is the token string in this mailbox that performs the shutdown procedure 8 Press Alt S to save the changes To shut down the GVPH using the telephone dial pad Note If calling internally press to bypass the log in prompt 1 From the telephone dial pad call Strata CIX40 voice processing Once you dial into the voice processing system the system answers with the standard company greeting Voice processing prompts you to enter the User ID 2 Enter 983 Voice processing
35. a call Typically it interacts with the caller in some way then transfers the call to one or more additional User IDs for further processing For example a User ID might ask the caller to input his or her telephone number If the telephone number is seven digits long voice processing assumes it is valid and the User ID passes control to a second User ID that makes use of that telephone number in some way such as faxing a document to it If the telephone number is not seven digits long voice processing might transfer to a third User ID which would be an information box whose recording informs the caller that the telephone number was not the right length The User ID might then transfer control back to the original User ID to give the caller another chance to enter the correct number of digits Customizing Mailboxes Customizing User ID mailboxes involves defining User IDs using the following menus e Users Menu The Users Menu consists of three screens Info Status Options Group Chains that enable you to define delete and list User ID mailboxes Features to define include company directory entries Do Not Disturb Call Screening Greetings and control structures such as Chains Groups and Menus Once you have defined and saved a User ID you can customize it using the Auto and Notify Menus See Chapter 4 Menus for detailed information e Auto Scheduling Menu With the Auto Menu you can set up automatic changes for each U
36. active 4 25 Menus Auto Scheduling Menu 4 26 Table 4 10 Auto Menu Screen Fields continued Call Screening Value for Call Screening when the change occurs even if the Users Menu s Lock Call Screening is On On Voice processing asks the caller to record his name and then attempts to reach the user If the user answers voice processing plays that recording The user can press 1 to accept the call Voice processing connects the caller to the user 2 to reject the call and hang up Voice processing reconnects the caller and plays the user s mailbox greeting Voice processing follows the procedures used for the Ring No Answer chain 3 to transfer the call with an announcement The user dials the extension to transfer the call and hangs up Voice processing plays Your call is being transferred to and the name recording or the User ID of the extension where the call is being transferred Voice processing transfers the call to the new extension 4 to transfer the call without announcement The user dials the extension to transfer the call and hangs up Voice processing asks the caller to continue to hold and transfers the call to the new extension Off Voice processing transfers the call to the extension without inquiry Possible values On Off Default Off Call Screening is off Greeting Which of eight greetings the system greeting or one of seven User ID greetings this extension mai
37. asks the caller to continue to hold and transfers the call Voice processing proceeds to Start for the extension transferred to Caller Response Voice processing directs the call depending upon the caller s response Hold If the User ID s Busy Hold is YES and the caller presses to hold voice processing starts a hold queue for this User ID Another User ID If the caller enters another User ID voice processing processes that User ID Nothing If the caller does nothing voice processing determines if Store Messages is YES Store Messages Voice processing determines if Store Messages is Yes Yes Voice processing records the callers message Then determines if there is a Copy Message To No Voice processing determines if there is a Copy Message To Store Messages Voice processing determines if Store Messages is Yes Yes Voice processing records the callers message Then determines if there is a Copy Message To mailbox No Voice processing determines if there is a Copy Message To mailbox Copy Message To Voice processing determines if Copy Message To contains a valid User ID Yes Voice processing copies records that message to that User ID Voice processing then proceeds to the User ID Done chain Voice processing proceeds to the User ID Done chain No Copy Message To Voice processing determines if Copy Message To contains a valid User
38. commands or tokens that instruct voice processing what actions to perform The tokens that are generally used are simple and perform standard expected actions such as dialing an extension The Token Programming Language gives the system versatility Its capabilities include but are not limited to e Gathering information from callers e Confirming digits entered by a caller e Relaying messages to digital pagers e Controlling message waiting lights The Token Programming Language uses three types of tokens singular defined and replaced For a detailed description of each token see Tables 5 1 5 3 There are twenty token files supported by GVPH voice processing e token01 txt file1 can be any 8x3 DOS file name tokenO txt file2 can be any 8x3 DOS file name e token20 txt file20 can be any 8x3 DOS file name Using the Token Programming Language The Token Programming Language may be used in the following fields Users Menu s Extension Field Typically the Users Menu s Extension field contains the actual telephone station extension number for the corresponding User ID It may contain tokens Or it may be empty Auto s Extension Field The default value for the Auto record s Extension field is the value in the User s Extension field However it may contain tokens When the Auto record is active voice processing uses this Extension field rather than the Users Menu s Extension field Notify s Method Fi
39. database from the UADM2 Admin PC to the GVPH Note A database from a GVMU cannot be restored to a GVPH Restore the Database s Names Greetings CAUTION GVPH Voice Processing is suspended during the restore procedure Any existing connection is broken For additional information on the Restore procedure see the Caution on page 1 3 1 From the Tools menu 2 From the Restore screen 1 Restore Database i 2 Restore Names Greetings ee it A the 3 Restore Database Names amp Greetings second screen displays requesting the source directory 3 The directory defaults to C Uadmin20 BACKUP If you have the file s backed up to a different directory type over the default Press Enter 3240 Notes e Restoring files from the UADM2 Admin PC s floppy disk drive is not supported e Be sure to enter the complete path including the drive letter 4 Optional If you entered selection 2 Restore Names amp Greetings in Step 2 you are asked to enter a beginning and ending mailbox number Press Enter after each entry Note Leaving both fields blank defines all mailboxes Or if you entered selection 3 Restore Database Names amp Greetings in Step 2 press Enter in the mailbox number fields to leave them blank Important This selection restores the entire database and all names and greetings You cannot restore selective mailboxes Before the restore starts UADM2 Admin calculates the time the process take
40. display only Info Status Screen Fields Display Only Menu Bar See Users Menu Field Descriptions on page 4 5 for a definition of the fields User s Information See Users Menu Field Descriptions on page 4 5 for a definition of the fields User s Statistics Statistics creation saved and connect for the User ID mailbox Box Created Date mm dd yy and time hh mm the User ID mailbox was originally created Time is in military format 24 hour clock Box Saved Date mm dd yy and time hh mm the User ID mailbox was last updated Time is in military format 24 hour clock Connected Secs Number of seconds callers have been connected to the mailbox since it was created User Secs Number of seconds users have been connected to the mailbox since it was created Message Statistics Message statistics for the User ID mailbox Current Number of messages currently stored and number of seconds for playback of these stored messages New Number of new messages Maximum Maximum number of messages stored at the same time since the mailbox was created Total Number of messages stored since the mailbox was created 4 18 Menus Users Menu Table 4 8 Info Status Screen Fields Display Only continued Statistics Call transfer log in and notify statistics for the User ID mailbox Statistics Started Last time statistics were reset St
41. down the GVPH system See System Shutdown on page 1 7 for more information Tools Press Alt T to use the Tool Utility See Filecopy on page 1 16 for more information Date Time Not Supported Quit Important This function quits the UADM2 Admin program and does not shut down the GVPH Press Alt Q The remote PC exits Admin and returns to the DOS prompt KSU time Display only The menu displays KSU time GVPH uses the Strata CTX s clock Main Menu title 1 10 Table 1 4 Access and Use UADM2 Admin Main Menu Field Descriptions Main Menu Screen Fields continued System Information Display only in addition to the fields the screen displays the GVPH voice processing model number software version voice board driver and TAIS Inc Toshiba telephone system name and model number Usage System usage n pp n number of times all ports were busy pp percent of time the CPU is idle Users Number of defined User ID mailboxes Space Available remaining flash ROM space in time hh mm and percent of total flash drive space nn Calls Number of calls GVPH answered since system started Notify User ID mailbox the system is currently notifying Scan displays when the system is scanning mailboxes to determine where notification is needed Notify At Date mm dd yy and time hh mm of last notification Time is in military format 24
42. field Possible values Yes No Default Yes enabled Frequency of Notification MTWTFSS Days of the week to which notification is restricted Y Notification occurs on this day of the week N Notification does not occur on this day of the week In the following example notification is scheduled for Monday Wednesday and Friday only Restricted To MTWTFSS YNYNYNN Possible values Y N Default Y From Start notification time hh mm Military format 24 hour clock e g 5 30 p m is represented as 17 30 Always less than To To specify 24 hours set From at 00 00 and To at 23 59 Default 00 00 To End notification time hh mm Military format 24 hour clock Always more than From To specify 24 hours set From at 00 00 and To at 23 59 Default 23 59 Notify After Number of minutes before voice processing attempts the first notification to a user after someone leaves a new message Important f this is the only enabled Notify record use the default value O If there is more than one enabled Notify record for the same date and time set Notify After to a different number of minutes for each record This avoids potential conflict Possible values O 60 Default 0 immediately Continue Every Number of minutes before voice processing re attempts notification after the first notification For example every 60 minutes means notify this user every hour after the first
43. hour clock Time Current date mm dd yy and time hh mm ss Time is in military format 24 hour clock Started Date mm dd yy and time hh mm ss the system was last started Time is in military format 24 hour clock Shutdown The next date mm dd yy and time hh mm GVPH is scheduled to perform a scheduled shutdown for disk maintenance GVPH shuts down automatically and restarts Time is in military format 24 hour clock Faxes Not supported Port Port number of each port followed by the port s mode For example 1 A 2 A 3 N Port Number port number 1 2 etc of each installed port channel The ports may or may not be active connected to a station port of the telephone system or a CO trunk line Port Mode this port number s mode A answering port if all ports are A the system is in floating notification mode N notification port only or system in process of notifying Note If mode is N and status is idle port has been designated exclusively for notification In this mode port no longer accepts incoming calls See n_ochan on page 1 12 for more information User ID Current User ID mailbox the port is accessing If the port s status is IDLE the last User ID mailbox accessed displays uluupy NOVA sn PUB SSIDIY 1 11 Access and Use UADM2 Admin Main Menu Field Descriptions 1 12 Table 1 4 Main Menu Screen Fields continued Status Function system is performing on the port I
44. infringement You are hereby on notice that any transfer use or copying of the Software in violation of this License Agreement constitutes a willful infringement of copyright 3 No Reverse Engineering You agree that you will not attempt and if you employ employees or engage contractors you will use your best efforts to prevent your employees and contractors from attempting to reverse compile reverse engineer modify translate or disassemble the Software in whole or in part Any failure to comply with the above or any other terms and conditions contained herein will result in the automatic termination of this license and the reversion of the rights granted hereunder back to TAIS 4 Limited Warranty THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW TAIS AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES WITH REGARD TO THE SOFTWARE EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTY OF NON INFRINGEMENT OF THIRD PARTY RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE HOWEVER TAIS WARRANTS THAT ANY MEDIA ON WHICH THE SOFTWARE IS FURNISHED
45. install cfg file Advertising Possible values 60 character string The single quotes are required Default Strata CIX CTX Voice Mail Administration System log file name This log file contains connection information any execution error information and file copy actions Note It is a good idea to periodically archive or delete this file once or twice a year whenever you Log File perform preventive maintenance Possible values Eight character file name plus three character extension The single quotes are required Default Remote LOG Port number Serial Port Possible values 1 4 Default 1 Configure UADM2 Software Configuring UADM2 Software Table 2 1 UADM2 PC Configuration Fields continued Field Description Default Baud rate of serial port Possible values 9600 Baud Rate Default 9600 Note When connecting by modem 19200 or 57600 baud can be used Sets modem initialization string The modem initialization string can be changed to work with specific brand modems Refer to the user s manual for your individual modem for the initialization string Note The protocol used by UADM2 does not support error correction data compression or auto baud rate adjustment If problems are encountered connecting remotely turn these parameters off on the UADM2 PC modem Refer to your modem user guide for instructions Default AT amp F amp C1 amp D2LOQOVOX0E1 where AT The command that te
46. lights Voice processing accommodates variable information such as the User s extension number when lighting a message light to streamline notification set up Notification can occur based on the following e Days of the week e Hours of the day e Time interval between notifications e g every 30 minutes e Number of times to repeat notification process e g two times See Chapter 3 How Voice Processing Operates for information about customizing User ID mailboxes See Auto Scheduling Menu on page 1 20 and Notify Menu on page 1 27 for information about the other menus snueyy 4 27 Menus Notify Menu 4 28 Templates Templates are general notification actions which may be used for any number of Notify records and User ID mailboxes By having User IDs share templates you can make changes to all notification records for those User IDs by simply changing one template Voice processing provides a group of preset templates covering notification methods for Toshiba telephone systems SMDI and paging applications These default templates can be used as is or modified for other related purposes See Create Notify Records Templates on page 1 29 and Modify Notify Records Templates on page 1 29 for instructions on creating and modifying templates View Existing Templates 1 From the Notify Menu press A1t T A dialog box with a list of templates displays 2 Highlight the template you want using the Pag
47. like 1 222 2 350 3 516 4 5 6 7 8 9 0 240 If the caller selects 1 Sales Assistance the call would be transferred to User ID mailbox 222 If the caller selects 2 Product Information the call would be transferred to User ID mailbox 350 If the caller selects 3 the call would be transferred to User ID mailbox 516 Service If the caller selects 0 Operator the call would be transferred to the customer service secretary at extension 240 If the caller presses a menu digit that does not contain a User ID the call would be transferred to that User ID e g pressing 7 would transfer the call to User ID 7 snus 4 17 Menus Users Menu Info Status Screen Menu Bar gt User s gt Information User s gt Statistics Message gt Statistics Statistics gt STRATAGY Y Delete Notify Esc EXIT Group Chains Infor Status PgDn NEXT PqUp PREU Options User ID Extension 215 Directory Name 1 Security Code 215 Smith User s Statistics Box Created Box Saved Messages Current 0 Max imum a Statistics Calls Transfers Logins Notifies NEVER At NEVER At O new Total B Statistics Started Comment Directory Mame 2 Connected Secs User Secs O sec Last Called Last Transfered Last Login Last Notified Figure 4 7 Table 4 8 73974 Info Status Screen with Sample Data this screen is for
48. not take effect or 3 The changes you made are cancelled and not saved 7 lf you pressed 1 to save the changes press any key to reboot The DOS prompt displays To continue you must re enter Stratagy Admin Tools Bunooysa qno L pue a9ueua uIen Maintenance and Troubleshooting Tools 8 8 Table 8 2 Telephone System Dial Codes Definitions and Settings Parameter Description Dial code to put a caller on transfer hold The code Stratagy sends the telephone system before attempting to transfer a call to an extension to put the current call on transfer hold and send the transfer or intercom dial tone Typical value F hookflash Dial code to use when there is no transfer dialtone The code Stratagy dials to return to the caller when Stratagy is configured to verify transfer dial tone exists before attempting to transfer a call to the requested extension and transfer dial tone is not available When this occurs Stratagy treats the attempted transfer the same as a busy extension Typical value F hookflash Dial code to return to caller after Ring No Answer The code Stratagy dials during supervised call transfers to request the telephone switch reconnect the caller to Stratagy when The attempted extension rings and does not answer within a specified number of rings configurable per User ID in Users Menu Maximum Rings field Typical value F hookflash
49. notification Possible values 0 60 Default 2 minutes Menus Notify Menu Table 4 12 Notify Menu Screen Fields continued Max Times Number of notification attempts when new messages exist in this user s mailbox voice processing counts only successful tries i e successfully performing each action in the Method field Possible values 0 999 Default 1 Voice processing continues until the user has played every new message snuew 4 33 Menus Notify Menu 4 34 Table 4 12 Notify Menu Screen Fields continued Notify Features Title Comment or reminder that identifies the type or purpose of this Notify record template For example message light on digital pager home Field is 16 characters long Type Notification type for this record To select the type 1 When the cursor is in the Type field to display the options press F2 2 Use the arrow keys to highlight the type you want 3 Press Enter to select the type NORMAL Notify user of new messages in his mailbox by lighting the message light or calling a telephone number Notification begins when a message is left in the User ID mailbox User notified of new messages in his mailbox by lighting the message light calling a home telephone calling a cellular telephone or calling any off premise location Notification ends when the user picks up messages or when the maximum number of tries Max Times has been
50. or deleted by pressing 3 is considered a Pending Message The message remains in the New Message Queue and the Message Waiting Off notification type is processed This feature defaults to disabled To enable it set the Message Pending Users Menu Options screen field to On To reset the threshold time use the msg_pending_threshold default 5 seconds parameter values are 3 10 seconds Messages Urgent Mailbox Feature Set the Type field Notify Menu to URGENT to notify the user of urgent messages Multiple System Languages System wide Feature System Prompts English or Spanish System Greetings e English only e prompt plays in English repeats in Spanish e Spanish only e prompt plays in Spanish repeats in English Note These options are set using jumpers SW2 and SW3 on the GVPH card and the prompt _file parameter in the Stratagy Admin UADM2 software See Chapter 1 in the Strata CIX40 18M Manual for instructions Name and Extension Control Mailbox Feature This feature defaults to enabled Yes To disable this feature set the Record Name field Users Menu Options screen to No The amount of recording time defaults to 5 seconds To change the amount of recording time reset the nam_maxlen parameter to 1 99 seconds Paging Office Mailbox Feature This feature is set using the Type field Notify Menu to RELAY sajerado Buissa20 d 2910A MOH 3 17 How Voice Processing Operates Feature Programming 3 18
51. parameter 2 15 tmo_dtmf_login parameter 2 15 tmo_hold parameter 2 15 tmo_idle parameter 2 16 tmo_menu parameter 2 16 tmo_pickup parameter 2 16 tmo_resume parameter 2 16 3 16 tmo_silence parameter 2 16 tmo_sound parameter 2 16 token programming language 3 3 3 19 5 1 auto s extension field 5 1 defined tokens 5 7 notify s method field 5 1 programming tokens 5 2 replaced or variable tokens 5 4 singular tokens 5 2 user s extension field 5 1 using 5 1 tokens defined addition 5 16 equate 5 17 exists in file 5 17 read S variables 5 18 1 write S variable 5 18 A change port volume 5 18 I append variables 5 17 G go to user ID 5 7 H hang up process 3 7 I if conditional 5 7 KB plays tone 5 7 KC compare security code 5 8 KD delete mailbox message 5 8 KF suppresses DTMF gate 5 9 KI position of substring 5 9 KL log in caller 5 9 KM soft modem 5 10 KR creates a recording 5 10 KT forwards calls 5 10 KV delete record 5 10 L switch system language 5 10 M audiotex menu 5 11 N update record 5 11 5 12 O timed on hook 5 12 P play 5 13 Q question and answer 5 14 R read DTMF from a caller 5 14 S serial port access 5 15 V search for value 5 15 W wait for event 5 16 X creates zero length file 5 16 Y deletes file 5 16 Z execute done chain 5 16 replaced A public network line access 5 4
52. reached RELAY Notify user by relaying the caller s telephone number to the user s beeper display Notification begins when a caller uses the relay paging feature to record a telephone number voice processing prompts the caller to 1 Press while connected to the personal greeting of the users mailbox 2 Enter his her telephone number and press Voice processing stores the telephone number in the Method field token R User notified when the caller s telephone number is relayed to the user s beeper display or forwarded to a voice answered telephone Notification ends when the maximum number of tries Max Times has been reached PICKUP Turn off a message waiting light after a user has retrieved messages from his mailbox Notification begins after the user picks up all new messages and exits from the Play Messages selection Notification ends when the maximum number of tries Max Times has been reached Therefore be sure to enter 1 when you define Max Times DISK Notify user usually System Administrator when available flash drive space is low Notification begins when the available flash drive storage space reaches the predefined limit set using the voice processing system configuration parameter diskwarn The default is 5 Notification ends when the maximum number of tries Max Times has been reached URGENT Notify user of an urgent message in his mailbox Notification begins when a User ID mailbox receives a mess
53. says Begin recording at the tone or hang up before taking a message This also affects the to re record press 2 and to append press 3 menu selections given after a recording True The system plays the above prompt False The caller only hears a tone Possible values true false Default true box_idx Sets the Directory User ID for all ports or for specified ports The Directory is a special mode that enables voice processing to search its User IDs for a match on the Directory Name fields For more information about the Directory see Chapter 9 Special Greeting User ID Mailboxes Example Define this parameter as box_idx 411 1 to set User ID 411 as the directory search ID for port 1 If no port is defined then 411 is enabled for all ports Note Voice processing builds an index file based on information given in the Directory Name fields lt enables you to use one or more letters to perform the search matching all entries possible For every User ID that matches voice processing plays the name recording which really may play any recording you want if available Possible values valid User ID and valid port Default 411 enabled for all ports box_snd Sets the Direct Message User ID for all ports or for specified ports The Direct Message ID enables voice processing to record a message for a User ID without having to execute the Extension field and or hear the User ID s greeting This is
54. system but must be file copied to the remote PC using the XADM4 Admin software to view or print them 1 From the Reports screen create a report definition see Create Report Definitions on page 1 4 Or load an existing definition see Load Exist Report Definition on page 1 4 The Report screen with the definition displays 2 Press Alt R 3 Type the range of User IDs you want to include in the report or leave both fields blank to access all User IDs 4 Inthe Reset Statistics When Done field press Enter to accept the NO default voice processing does not reset the statistics Or type YES and press Enter Voice processing initializes the statistics for each User ID in the selected range to 0 Important f you reset the statistics voice processing cannot retrieve the old values after running the report System Reports View Report The report starts running While running voice processing displays the User ID currently being processed When voice processing finishes compiling the report the Reports Menu displays View Report 1 From the Reports Menu press Alt v Note Viewing is restricted to 80 characters across If your report is too wide for the screen only the columns that fit display 2 Use the arrow keys TJ or Page Up and Page Down to view different parts of the report 3 Press Esc to exit the report Print Report To use the Print option a local printer must be connected to the p
55. to dial when the system first starts up Initialization codes Stratagy dials when it first starts up e g removing call forwarding on the Stratagy ports Not Applicable What to dial when the system performs a shutdown Codes Stratagy dials when it shuts down e g enabling call forwarding on the Stratagy ports Not Applicable What to dial when a port goes off hook Codes Stratagy dials whenever it goes off hook to enable a special feature such as special types of serial or RS 232 integrations Not Applicable Tools Bunooysa qno L pue a9ueua uIen 8 9 Maintenance and Troubleshooting Tools System Integration Patterns If your telephone system supports integration this selection controls the definition of its integration Perform this step only to refine verify or modify the integration of the Stratagy system with your telephone system Some of the pre defined telephone system dial codes already contain integration information while others are configurable Define the System Integration Pattern Fields 1 2 Define Integration Timeout From the Tools menu press 4 The Telephone System Configuration screen displays From the Telephone et Stratagy DOS Uadmin 2 0 ol x System Configuration Edit System Integration Pattern screen press 2 The by 30 System Integration Patterns screen displays shown right by 1 10 amount of time Stratagy waits for integration information
56. values 00 10 99 minutes Setting the value to 00 disables the Playback and Delete Continuous features Default 30 timestamp_forwards Controls the date time stamp the system uses on a forwarded message True Uses the date time that the message was forwarded False Uses the original date and time the message was first recorded Possible values true false Default true tmo_2digit_menu Amount of time voice processing waits to receive the second digit after receiving the first digit of a two digit menu selection Example When playing a message kmeans rewind 5 seconds while x1 means replay the current message If the user presses and doesn t enter the 1 until after this time elapses voice mail processes the digit entered and rewinds 5 seconds Possible values 10 99 units of 100 ms Default 12 1 2 seconds tmo_blank Total number of minutes voice processing waits before blanking the Main Menu screen to prevent screen burn in Note This parameter only blanks the screen if the current screen is the Main Menu The advertising parameter contains the string that displays when the Main Menu screen is blanked Possible values 0 disabled 1 99 minutes Default 5 tmo_dtmf Amount of time voice processing waits to determine the caller has finished entering DTMF digits provided the caller does not press Possible values 10 99 units of 100 ms Default 12 1 2 seconds tmo_dtmf_login Am
57. 0 Done chain to User ID 200 And do not program User ID 200 Done chain to User ID 201 and User ID 201 Done chain to User ID 200 etc Chain Done Instructs voice processing where to send a caller who remains on the line after leaving a message or after listening to an announcement only User ID mailbox blank Voice processing uses the Done chain of the Company Greeting User ID generally 990 that normally points to User ID 991 Caller Instructions User ID Possible values blank another User ID Default blank Done chain of the Company Greeting User ID Chain RNA Instructs voice processing where to send a caller when there is a Ring No Answer at this User ID s extension Defining an RNA chain enables voice processing to control extension hunting Possible values blank another User ID Default blank plays the current greeting for the mailbox snueyy Chain Busy Instructs voice processing where to send a caller when this User ID s extension is Busy Possible values blank another User ID Default blank plays the busy greeting for the mailbox and takes a message Chain Delay Number of tenths of seconds voice processing waits after playing this User ID s greeting before continuing processing Callers may enter DTMF to transfer processing to another User ID Possible values 10ths of seconds a value of 10 equals 1 second Default 0 no additional delay 4 15 Menus
58. 261994 BunuweI1Bo1g USMOL Voice processing says Sixty two thousand six hundred nineteen dollars and ninety four cents 5 13 Token Programming Defined Tokens 5 14 Table 5 3 Defined Tokens continued Token Description Question and answer Voice Forms the Q _ token enables you to ask a caller a series of questions and store all the caller s responses as a single message or multiple messages in the current User ID Record each question as a greeting Voice processing plays each question greeting with a tone records a response and then plays the next question greeting until all the specified questions greetings have been played You can ask the caller up to 20 questions To play more than seven questions using greetings 1 to 7 for the current User ID use questions from other User IDs by specifying which User ID s greeting to access with a sign followed by the uid For example G7 123 would use greeting 7 from User ID 123 Syntax Q Gn E where Q Gn Greeting number range 1 7 E Groups the responses to the previous greetings as a single message Additional greetings or groupings Examples Q G1 G2 G3 G4 G5 G6 G7 G1 9000 G2 9000 Voice processing asks nine questions as recorded in the specified greetings seven greetings from the current User ID and two greetings from User ID 9000 records nine responses and stores the responses as one message 0 G1 G2 E G3 E Voice processing group
59. 30 days after such malfunction whichever first occurs Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct special indirect consequential or exemplary damages for breach of contract tort or otherwise Under no circum stances will any such person be entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning To obtain service under this warranty the retail customer must bring the malfunction of the machine to the atten tion of one of TAIS authorized dealers within the applicable warranty period and no later than thirty 30 days after such malfunction whichever first occurs Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time results in the customer being not entitled to warranty service THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS INC OR TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND FITNESS FOR USE ARE EXCLUDED No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty No such modifi cation or extension is effective unless it is in writing and signed by the Vice President and General Manager Tele communication Systems Division Contents Chapter 1 Ac
60. 362 kbytes Default is fixed and cannot be changed use_pvc Voice processing enables the voice board driver s Positive Voice Control feature when dialing and expecting a voice to answer Default true The default is fixed and cannot be changed user_log 2 16 Whether the system makes an entry in the specified log file wnenever a User ID is accessed via DTMF The log entry consists of the date time and User ID This is useful for creating a data file that can later be analyzed for call distributions and dates days and times mailboxes are accessed Note When active grows quickly Archive or delete frequently Default USERID LOG To enable remove the starting Note Default file name is fixed and cannot be changed Configure UADM2 Software System Parameters Parameter Description continued Serial Port Definition Baud rate for logical serial port 1 This operates on the physical COM port as defined by serial_port baud1 Possible values 9600 Default 9600 baud2 NOT SUPPORTED databits1 Number of data ils tor logical serial port 1 Default 8 Default is fixed and cannot be changed databits2 NOT SUPPORTED aritv1 Parity to use for logical serial port 1 pariy Default none Default is fixed and cannot be changed parity2 NOT SUPPORTED In order for voice processing to communicate with peripheral devices connected to COM RS232 ports it needs to kn
61. 500 Suppresses normal process S0 P Remembers previous User ID mailbox and stores it in SO F Performs a hookflash and pauses 0 5 second 30 Dials 30 to page 3 Pauses 0 5 second P U P Plays user name recording from previous User ID mailbox P G1 Plays greeting 1 F Performs a hookflash and pauses 2 seconds G 500 Goes to User ID 500 to perform the supervised transfer Do Not Disturb Off 2 Access the User ID mailbox via telephone Record Greeting 1 has a call holding To pickup dial 5 5240 3 For User ID 500 Call Park Station define the user s record to contain Extension 240 The standard station port to transfer to for pickup Maximum Rings 9 Do Not Disturb Off Store Messages No RNA Chain 501 Busy Chain 501 Customization Examples Users Menu Examples 4 For User ID 501 Back To Original Extension define the user s record to contain Extension G S0 Suppresses normal process G S0 Goes to the User ID stored in SO0 How It Works The user s greeting says leave a message after the tone or to page me press 5 If the caller presses 5 he she is routed to User ID 5 User ID 5 does the following 1 Remembers the previous User ID mailbox and stores the number in SO0 Dials 80 to page Plays the previous User ID mailbox s name recording Plays greeting 1 Goes to User ID 500 to perf
62. A BOTS 3 20 etched O 3 20 Chapter 4 Menus Users Mi a a a eer eo a EE aA di 4 1 Access and Exit th Users Mentis ou perena reia s enra oia 4 1 Users Men Opos aa e n e a r O a TEN 4 2 Create User ID Mailbox isis meprise stete seei eee oaee S rae ED S e E E AEE E o 4 2 Modity User ID Matlbox sientan lit tada 4 3 Copy Mallbox ES isis tics ota sett iia dal 4 3 Delete Mailb OX it dd tb Lede AE 4 4 BOXLASE seresscve see ta lt OT a a al 4 4 Users Menu Field Descriptions co cocinan rl la ia 4 5 Options CTE ii a ida 4 8 Group Chains Screen iii tte UE 4 13 IMPO S TALUS Sereen titi e EA E E deban 4 17 Auto Scheduling Mi ii 4 19 How the GVPH Uses Auto Scheduling RecordS oooonoonononoccnncnnoonooncnonoconannnono conocio no nonnncnnncnnncnn noo 4 19 Access Exit the Auto Scheduling Menu 0 ccecceccecsscceeseceesseceeaeceeneeseeeeeaecesaeeeeaecseaeeceeeeenaees 4 21 Auto Men Options cuicos sates Coes seat date titi dea 4 21 Create Auto Scheduling Record Sisuins snno succes ini een ien E a S 4 21 Modify Auto Scheduling Records ice ceeceseeeseesssesseceseceeeeeaeeesecesecsseeeneseaeesaecaeceeeeseeseasenaees 4 22 Disable Auto Scheduling Records c cccccesssecesceceseeeeeceeaeeeaaeceececeeneeceeeesaecesaeceeaaeseaeeceeeeenaees 4 22 Auto Scheduling Menu Field Descripti0NS ooconcnnncnnocnnonconnconnnnnncnnncnncconc coronan nono non nccn naco nccnnos 4 23 NOtiby Mes esti tt ade eh va ai 4 27 How Voice Processing Uses Noti
63. B1 B6 board serial number 5 4 C replaces port number 5 4 D hard drive space remaining 5 4 E extension field 5 4 F user ID s directory name 5 4 K value held in calling party ID 5 4 M number of messages 5 4 N number of new messages 5 4 P previously accessed user ID 5 5 R relay page DTMF 5 5 S0 S19 store value 5 5 T connect time 5 5 U user ID 5 5 V variable 5 5 W current day of week 5 5 X transfer hold codes 5 6 Y current date 5 6 Z current time 5 6 LEN length 5 6 singular short pause 5 2 plays DTMF tone 5 2 plays DTMF tone 5 2 long pause 5 2 suppress normal process 5 2 timed break recall 5 2 0 9 plays DTMF tone 5 2 A D plays DTMF tone 5 2 E earth recall 5 2 F hookflash 5 2 H go off hook 5 2 U return to transferring user ID 5 3 X remember event 5 3 Y forget event 5 3 tools utility 2 4 8 1 8 2 navigating menu 8 2 Toshiba plug and play 2 4 trace 8 18 8 22 filter setup screen 8 15 retrieve file 8 14 trace filter setup screen 8 15 trace out enable 8 22 trace_cap parameter 2 16 troubleshooting 8 18 determining the problem 8 18 diagnostic programs MSG LOG 8 23 scandisk 8 23 STRATAGY LOG 8 22 GVMU diagnostic utilities 8 22 trace 8 18 U UADMN2 Admin 1 3 UAMN2 Admin configuration fields 2 2 urgent messages 3 17 use_pvc parameter 2 16 user ID 3 1 3 5 0 operator 3 2 411 directory 3 2 982 983 Syste
64. BLED gt lt DISABLED gt lt DISABLED gt lt DISABLED gt lt DISABLED gt lt DISABLED gt lt DISABLED gt Enabled NO 1071071998 At 00 01 Restrict To O month s O days Y O hours O minute s Change On And Every T Y Next Change NEVER 200 Do Not Disturb Extension Rings 0 OFF Call Screening OFF Greeting O 4068 Figure 4 9 Auto Menu with Sample Data Table 4 10 Auto Menu Screen Fields Menus Menu Bar Access and viewing options snuay Save Press Alt s to save the current Auto record Esc EXIT Press Esc to exit the Auto Menu and return to the Users Menu PgDn NEXT Press Page Down to view the next Auto record for this User ID PgUp PREV Press Page Up to view the previous Auto record for this User ID Auto Menu title User s Information Display only changes to these fields must be made in the Users Menu see Users Menu on page 1 1 User ID User ID mailbox number Comment Notation or reminder about the functions of this mailbox Security Code Password that permits the user access to the User ID mailbox Does not display Extension Programmed dial actions voice processing performs to transfer a call that has accessed the User ID i e Do Not Disturb is Off Includes transfer to a User ID mailbox a remote number or paging Directory Name 1 The first of two names voice processing searches when a caller uses the directory
65. Days of the Week Restricted To field For example to schedule a greeting to play on Thanksgiving Day each year you would set the following fields to e Enabled yYes e Change On 11 24 99 Thanksgiving Day in 1999 e At 8 00 e And Every Month s 12 e Restrict To MIWTFSS NNNYNNN Voice processing checks for the next Thursday after 11 24 99 and displays Next Change 11 28 99 which is the next day that meets the criteria specified in the record See Chapter 3 How Voice Processing Operates for information about customizing User ID mailboxes See Users Menu on page 1 1 and Notify Menu on page 1 27 for information about the other menus 4 20 Menus Auto Scheduling Menu Access Exit the Auto Scheduling Menu See Users Menu on page 1 1 for information about accessing and exiting the Users Menu Access Auto Menu While viewing a specific User ID mailbox record press A1t A The Auto Menu displays Exit Auto Menu 1 Press Alt s Your changes are saved Important To save your modifications to the current User ID mailbox you must press Alt s before pressing Esc 2 Press Esc The Users Menu displays Auto Menu Options The Auto Scheduling Menu see Figure 4 9 and Table 4 10 on page 4 23 consists of four sections e Menu Bar access and viewing options select e User s Information overlay of information about this User ID mailbox from the Users Menu display e Auto Scheduling Record Sum
66. EE EEEE da iA ld 3 11 COMO dd dia 3 11 Dit sia eerie is ated ie a TEE Er Oee ESTA No AaS 3 11 Distribution Lists ii dit A lia 3 12 DoNot Distr Disoosodrioocernints cicivieccovie sdetis sadotted doo acted nash sabe epale Sene piso naaa 3 12 Extensions Scheduled seiscientos 3 12 Fax Lone Detection aieo siesta iss ea TETE S AA aves A a aE ESE Ra PE ae E REES PE iat 3 12 Euture Delivered ddr al E EE A e 3 12 Grethe menenie oe e eae aa ae n aE oea Ti E eE E T AE abides 3 12 Greeting Com pany eini E E EEEE A tii 3 13 Greeting Port Selectable isse ino enoa aieea te enaa aeaee E AEREE EO A A EEEn e 3 13 Greeting Resta ici A AN I NOt 3 13 Group Partitions Call Blocking seriene innnan enne n e a ei 3 13 Guest USERS 3 50 dio 3 13 Message Continuous Delete Playback ooconncnnnnnnncnnncocnconncnanonnonncconaconnnnn non ccoo nono nonnccnnn canaria anos 3 14 Message COPY ia 3 14 Message Copy with Delete titi dd ics Mae So odes a eae Sa aaa ISE 3 14 Message Date and Time Controls scsi cscvccsccensecsteits setheveseuette snes pesvenatevateegevadecdersencceenecpanacaueees 3 14 Message Length Controlan site 3 15 Message Notification aiii anda aia ete ieee OE EEEa E s DeD aes e oasia So 3 16 Message Pause During Playback Recording esssseesseessersesrsressesreseesresissresrsrresersresreseeresressesens 3 16 Message Playback Control comic ue tt e tee ae 3 16 Message PUE iii A A A A A 3 16 Message Retrieval Controles sinisin ci tata 3 16 Mes
67. GVN sn pue SSIDIY Access and Use UADM2 Admin Access UADM2 Admin Access UADM2 Admin There are two ways to access the UADM2 Admin program local and remote Method Description Requirements Local Access UADM2 Admin via a cable e Customer supplied portable desktop PC connecting the GVPH with a portable UADM2 Admin software or desktop PC e Customer supplied UADM2 Admin Cable see Strata CIX40 18M for GVPH PC connections Remote Access UADM2 Admin via a modem e UADM2 Admin software from a PC located at this or another e Built in modem AMDS site e Customer supplied external modem for GVPH Local Access Local access refers to accessing the UADM2 Admin program via a cable connecting the GVPH with a portable or desktop PC To perform local access you must connect the local system to the GVPH each time you access UADM2 Admin locally Before You Start It is recommended that you Make a backup copy of the installation disks and store them in a safe place e Verify that GVPH voice processing is operational by making a test call into the system Note Only UADM2 Admin can be used with the GVPH voice processing system Access UADM2 Admin Locally 1 From the DOS prompt C Uadmin20 type admin and press Enter The UADM2 Admin screen displays 2 Press Enter The UADM2 Admin software prompts for the system password 3 Type the password the default is Stratagy and press Enter If a modem is not
68. I now Menu 1 980 User ID 980 Extension L SPANISH S1 SPANISH G 981 Spanish Caller Instructions User ID 981 In Spanish To reach the person you are calling Caller presses El User ID 992 Extension I S1 SPANISH 981 G 991 S1 equals SPANISH S1 does not equal SPANISH English Caller Instructions User ID default is User ID 991 To reach the person your are calling Valid User ID YES Follow the User ID Done chain 0008 cx40 Switching and Maintaining Languages the caller does not select Spanish Voice processing processes User ID 992 which determines that Spanish is not being used S1 does not have the value SPANISH Voice processing plays the English Caller Instructions User ID 991 the caller selects Spanish Voice processing processes User ID 980 which assigns S1 the value SPANISH Voice processing plays the Spanish Caller Instructions User ID 981 Voice processing determines if the User ID is valid If valid voice processing follows the User ID s Done chain If invalid voice processing processes User ID 992 which determines that Spanish is being used S1 has the value SPANISH Voice processing then processes the Spanish Caller Instructions User ID 981 Customization Examples Users Menu Examples Holiday Greetings Holiday Divert Mailbox With only 10 Auto Scheduling entries per User ID it can be difficu
69. Language usually dials the extension Answer If ID Call is YES GVPH plays the tone and then the User ID s recorded name Otherwise GVPH plays a tone Call Screening Is Screen Calls ON Yes Play Caller Name User accepts rejects or transfers call To accept call press Ell To reject call press El and hang up To transfer call with an announcement press El To transfer call without an announcement press E No If the user presses Hand hangs up or does nothing GVPH continues as if it received a Ring No Answer after dialing the extension If the user presses Ho dials the extension and hangs up GVPH directs the call to Start for the extension transferred to Otherwise continues Connects the Caller Records Caller s Name Suppress Normal Process Processes Token Programming Language Follows the Done chain of the Company Greeting User ID default 990 If the User ID s Busy chain is defined GVPH follows it Otherwise plays either the system busy greeting or the custom busy greeting per the User ID s configuration Caller Response If the caller enters another User ID GVPH starts processing at that User ID If the User ID s Busy Hold is YES and the caller presses El hold GVPH starts a hold queue for the User ID If the caller does nothing GVPH continues Figure 3 2 User ID Mailbox Processing Not Successful How Voice Processing Operates How t
70. Maintenance and Troubleshooting 5 After making the change s press Esc The Telephone System Configuration screen displays 6 From the Telephone System Configuration screen press 1 The changes are transmitted to Stratagy and Stratagy is shut down and restarted By shutting down and restarting Stratagy the changes take effect Or 2 The changes are transmitted to Stratagy but Stratagy is not shut down or restarted Until you restart Stratagy the changes do not take effect 0r 3 The changes you made are cancelled and not saved 7 lf you pressed 1 to save the changes press any key to reboot The DOS prompt displays To continue you must re enter Stratagy Admin Remove an Integration Pattern 1 From the Tools menu press 4 The Telephone System Configuration screen displays 2 From the Telephone System Configuration screen press 2 The System Integration Patterns screen displays 3 Use the arrow keys TV or Page Up and Page Down to highlight the integration pattern parameter Press Enter 4 Press Del or the spacebar when the integration pattern parameter displays in the line editor at the top of the screen 5 After making the change s press Esc The Telephone System Configuration screen displays 6 From the Telephone System Configuration screen press 1 The changes are transmitted to Stratagy and Stratagy is shut down and restarted By shutting down and restarting Stratagy the changes take effect Or 2 Th
71. Number of new messages in User ID mailbox 405 3 To program the example Define the Notify record to contain Title lt enter title comment for identification gt Type NORMAL Method EW 3 V P U P M E Dials the DTMF digits given in the User ID s Extension field This should be the user s telephone number W 3 V Waits up to 3 rings for a voice to answer P U Plays the name recording for the current User ID If there is no recording says the User digits P M Plays the total number of messages and number of new messages for the current User ID How It Works Per the notification schedule voice processing 1 Dials the user s telephone number 2 Waits for a voice to answer 3 Says the user s recorded name Ken 4 Says the user s total number of messages and number of new messages 3 sa dwex3 uoneziwosng 6 11 Customization Examples Notify Menu Examples 6 12 Notification to a Pager You can program voice processing to notify a user via his digital pager In the example below assume you want voice processing to notify the user of the total number of messages and the number of new messages in his User ID mailbox Program Example In the following example Dial 9 for an outside line The paging system uses the to designate a in the pager display User ID 405 Total number of messages in User ID 405 5 Number of new messages in User ID 405 3 To program the example
72. Off Drop for hang up supervision this parameter should be true Even if your switch does not support this capability it usually has NO NEGATIVE EFFECT when set to true False If you notice call transfer problems such as disconnects or three way conferencing try setting this parameter to false If the problems are not solved by setting this parameter to false set it back to true Possible values true false Default false Configure UADM2 Software System Parameters Parameter Description continued User ID voice processing jumps to when voice processing detects a specific tone Used to handle incoming faxes detect connections from TDD machines for deaf communication etc Up to 24 tones can be detected and directed to a mailbox by entering a User ID followed by a number 1 24 To add a specific tone such as a Fax connect tone to the tone table it must be one of the first four tones defined and it must be marked as a terminating tone The PCPM code associated with the tone must be in the range 13 36 which corresponds to hot_boxes 1 24 If no number is defined after the User ID voice processing directs calls that emit an hot box industry standard Fax CNG tone of a specific frequency factory defined in the tone table to the defined User ID Syntax set hot_box XXX Y Where XXX User ID Y hot box number 1 24 If Y is omitted all 24 hot boxes are set to the User ID entered For example set hot_bo
73. SMDI Caller ID To configure this feature use the play_caller_id parameter and the K token See SMDI Calling Party Identification on page 2 23 for details 3 11 How Voice Processing Operates Feature Programming 3 12 Caller Confirmation Prior to Transferring System wide Feature This feature defaults to enabled True To disable this feature reset the dtmf_gate parameter to False When enabled the system states Say yes at the tone A verbal response completes the transfer to a company operator and no response causes the system to disconnect the call Call Screening Mailbox Feature This feature defaults to disabled Off To enable it set the Screen Calls field Users Menu Options Screen to On This enables the user to turn this feature On or Off from the phone s dial pad If you set the Screen Calls Lock field to On the user is prevented from changing the Call Screening feature in this manner and only the Administrator can change it This feature can also be set to switch automatically to Call Screening mode and back again at a certain time day date using the Auto Scheduling Menu Call Transfer Mailbox Feature All voice processing call transfers are controlled by the User ID and Extension fields Users Menu Options screen Entering only the destination extension results in a supervised call transfer Other call transfer types are implemented with Tokens Note XXXH blind transfer to exte
74. STRATA CIX 100 4 STRATA CIX 40 100 SMDI 2 STRATA CIX 670 1 8 El 3 Digit STRATA CIX 670 3 Digit SMDI STRATA CIX 670 4 Digit STRATA CIX 670 4 Digit SMDI Telephone System Configuration GVPH is set with a fixed telephone system configuration and cannot be changed using this option System Integration Patterns GVPH is set with a fixed system integration pattern and cannot be changed using this option Configure UADM2 Software System Configuration System Configuration Use this function to change voice processing s system options and parameters define timeout values and computer configurations and control per port options See System Parameters on page 1 6 for a list of the parameters their definitions and default settings Most System Configuration options do not require modification We recommend that you modify the system password immediately All other options have default values but can be modified as required We recommend that you use the Backup Utility initially and periodically to preserve system data Before making changes to this selection ensure you have a current backup See Tools on page 1 2 and Restore Utility on page 1 5 O ie Modify System Configuration Parameters E Ye 1 7 From the Tools menu press 2 Stratagy System Configuration z 5 Strat Conf i ti Thi 11 t h E 6 The System Set active hold true o o different options that affect how 3S Conf
75. TOSHIBA Telecommunication Systems Division Strata cix Voice Processing System GVPH Programming Manual UADM Software Publication Information Toshiba America Information Systems Inc Digital Solutions Division reserves the right without prior notice to revise this information publication for any reason including but not limited to utilization of new advances in the state of technical arts or to simply change the design of this document Further Toshiba America Information Systems Inc Digital Solutions Division also reserves the right without prior notice to make such changes in equipment design or components as engineering or manufacturing methods may warrant CIX MA GVPH VA Version A1 July 2006 Copyright 2006 Toshiba America Information Systems Inc Telecommunication Systems Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material Stratagy is a registered trademark of Toshiba America Information Systems Inc Strata is a registered trademark of Toshiba Corporation Trademarks registered trademarks and service marks are the property of their respective owners TOSHIBA AMERICA INFORMATION SYSTEMS INC TAIS Telecommunica
76. UADM2 Admin directory UADM2 Admin PC for the file to be copied Table 5 GVPH Directory Name File Name Note MSG LOG Fixed directory and file names TRACE OUT USERID LOG STRATAGY LOG STRATAGY RPT DB RPT RPT REPORTS OUT INSTALL CFG KR_FILE LIST TXT TOKENO1 txt File names are in MS DOS 8 dot 3 TOKENO1 format Xxxyyyzz txt TOKEN20 8 16 Maintenance and Troubleshooting Tools 5 Press Enter when finished 6 In the Copy To field type Stratagy and the file name Note Ifa directory name is not entered Filecopy assigns the destination for the file to the UADM2 Admin directory 7 Press Enter when finished While voice Fil ing Strat gt L 1 R ived 8192 byt 53 processing copies the ile copying ratagy ocal Receive ytes 2 file a dialog status box KK displays shown at right When the copy is oT Sl f e displays shown right ESS D 8 Press any key to 3 continue Q pue vueu yuIe eN 8 17 Maintenance and Troubleshooting Troubleshooting 8 18 Troubleshooting This section discusses procedures to identify and correct faults within the Strata CIX40 Voice Processing system Once faults are identified it may be necessary to replace hardware components or make alterations such as upgrades or configuration modifications to the software of the system Diagnostics GVPH has powerful troubleshooting tools The followi
77. User ID mailboxes that begin with this digit For example if fixed len6 there are five digit User ID mailboxes that begin with this digit then you should not set the value of this parameter less than five Check all User ID mailboxes including users guests and reserved 411 990 etc Possible values 1 8 Default 8 Maximum digits GVPH expects when a caller dials a User ID beginning with seven When changing this value make certain that it is still possible to log in and send messages to all existing User ID mailboxes that begin with this digit For example if fixed len7 there are five digit User ID mailboxes that begin with this digit then you should not set the value of this parameter less than five Check all User ID mailboxes including users guests and reserved 411 990 etc Possible values 1 8 Default 8 Maximum digits GVPH expects when a caller dials a User ID beginning with eight When changing this value make certain that it is still possible to log in and send messages to all existing User ID mailboxes that begin with this digit For example if fixed len8 there are five digit User ID mailboxes that begin with this digit then you should not set the value of this parameter less than five Check all User ID mailboxes including users guests and reserved 411 990 etc Possible values 1 8 Default 8 Maximum digits GVPH expects when a caller dials a User ID beginning with nine When changing this value make certain tha
78. Voice processing determines if there is a custom busy greeting Yes Voice processing plays the user s custom busy greeting No Voice processing plays the system busy greeting Play the Current Greeting Voice processing determines if there is a custom greeting Yes Voice processing plays the user s custom greeting No Voice processing plays the system greeting Table 3 3 Call Flow continued How Voice Processing Operates How the GVPH Processes Answer Busy Ring No Answer Play Caller Name User Accepts Rejects or Transfers Voice processing plays To accept Accepts Call User accepts call presses 1 Voice processing proceeds to connect the caller Rejects Call User rejects call presses 2 and hangs up Voice processing proceeds to the Ring No Answer condition Transfers Call with Announcement User transfers call with announcement presses 3 The user dials the extension to transfer the call and hangs up Voice processing plays Your call is being transferred to with the name recording or User ID of the extension where the call is being transferred and voice processing transfers the call Voice processing proceeds to Start for the extension transferred to Transfers Call without Announcement User transfers the call without announcement presses 4 The user dials the extension to transfer the call and hangs up Voice processing
79. _tone parameter 2 7 copy mailbox 4 3 messages 4 10 customization examples auto menu 6 16 emergency lists 6 15 extension change 6 21 holiday greetings 6 9 6 19 6 20 notification to pager 6 12 6 13 notify menu 6 11 switching maintaining languages 6 6 system paging for ring no answer 6 4 system paging user for special callers 6 3 time of day greetings 6 16 using a status user ID to check message count 6 2 voice notification 6 11 x pul IN 1 Index IN 2 D databits1 4 parameter 2 17 defaults box parameter 2 8 user ID 997 3 2 defined tokens 5 7 delete user ID mailbox 4 4 diagnostic programs GVMU diagnostic utilities 8 22 trace 8 18 diagnostics 8 18 MSG LOG 8 23 scandisk 8 23 STRATAGY LOG 8 22 dir_play_uid parameter 2 8 direct message 3 2 directory 3 11 names 4 6 user ID 411 3 2 diskwarn parameter 2 8 3 19 distribution lists 3 12 do not disturb 3 12 4 9 4 25 dtmf_dly parameter 2 8 dtmf_gate parameter 2 9 3 11 dtmf_on parameter 2 9 E emergency lists 6 15 error_box parameter 2 9 exiting voice mail see system shutdown extension change 6 21 extensions 3 12 scheduled 3 10 shared 3 18 F fault finding 8 18 trace 8 18 fax fax tone detect 2 11 3 2 3 12 status 1 11 FIFO 3 16 4 12 filecopy 8 16 fixed length user ID parameters 2 19 fixed_len0 9 parameter 2 19 future delivery 3 12 parameter 2 9 user ID 995 3 2 3 12 future_delivery parameter
80. a message is deleted by purging there is no way to retrieve it Possible values 0 purging disabled 1 99 days Default 0 restore_config NOT SUPPORTED restore_original NOT SUPPORTED 9JEMYOS ZINAVN SANBIJUOD 2 13 Configure UADM2 Software System Parameters 2 14 Parameter Description continued security_max_length Maximum length of the security code that voice processing accepts as a new security code when a user attempts to change it from a telephone Setting this parameter equal to the security_min_length parameter creates fixed digit security codes When fixed digit security codes are enabled there is no longer a requirement for the user to press after entering a security code during log on CAUTION Security_max_length must be equal to or greater than the security_min_length parameter setting Possible values 1 16 Default 16 security_min_length Minimum length security code that voice processing accepts as a new security code when a user attempts to change it from a telephone Possible values 1 16 Default 1 short_direct_send What voice processing plays when the Direct Message User ID usually 998 is entered followed by the User ID The Direct Message User ID is set using the box_snd parameter True You entered and the User ID s name recording plays False User ID s current greeting plays as if a Ring No Answer was received Possible v
81. a user to accept decline or transfer the call On Voice processing asks the caller to record his name and then attempts to reach the user If the user answers voice processing plays that recording The user can press 1 to accept the call Voice processing connects the caller to the user 2 to reject the call and hang up Voice processing reconnects the caller and plays the user s mailbox greeting Voice processing follows the procedures used for the Ring No Answer chain 3 to transfer the call with an announcement The user dials the extension to transfer the call and hangs up Voice processing plays Your call is being transferred to and the name recording or the User ID of the extension where the call is being transferred Voice processing transfers the caller to the new extension 4 to transfer the call without announcement The user dials the extension to transfer the call and hangs up Voice processing asks the caller to continue to hold and transfers the caller to the new extension Off Voice processing transfers the caller to the extension without inquiry Possible values On Off Default Off Call screening is off snuew 4 9 Menus Users Menu 4 10 Table 4 4 Options Screen Fields continued Lock Locks the current Screen Calls setting The current Screen Calls setting cannot be changed by the user through the telephone On User is not permitted to access or change the Screen Calls setting thro
82. aa sister 7 4 R n REPOrt s eiii A TNR haa Seed BN donne cs heeds whale A is 7 5 VIEW REPO it a Sates tetas sie dns pine Beetle eee Sreu tasar 7 6 Print Reports claras dolls 7 6 Save Report to Floppy Disk usina ets Featess EEE EEEE E EEEE E dolares 7 6 Automatic Report Generation iii cidcid de 7 6 Report Menu Field Descriptions rice tedre torete eiieeii Eia i o E iE Ra aE 7 7 Chapter 8 Maintenance and Troubleshooting Maintenances ii fsccistescdi tii 8 1 TOONS ii A bes 8 2 BacKupUtilit ad srt ltd lil a diia 8 3 Restore Util Ycua iii ios a 8 5 Telephone System Configuration eee eeceseesceeseceneceseeseeesaeesaeceeceseeeeeecaaecaaeeeeeseeeseeeaaecaeenseenes 8 6 System Integration A O 8 10 Retrieve race Plena te csateskvsctev nacre Mereside foals cel idee teste ley Mace EA E eee a A sated 8 14 Trace Filt r Setup Screen siciliana 8 15 Contents Chapter 8 Maintenance and Troubleshooting Bile COpy Suicida 8 16 Troubleshooting aea eenen aee aeiieoo Ea e a EE aonne re Tee taa eraa EERE 8 18 Determine Problemi sareekin stents A A 8 18 Language Seine A cute tuna A A AAA Tn 8 19 GVPH Diagnostic UM coi AE As ca leia 8 22 Automatic ystem RECOVEIY 3 i 5s cecsss vsedievessccevesctsercecsdadunsteatsecbccedectccvevchentcentccdeadseundoosvacdanstedsers 8 23 This page is intentionally left blank Access and Use UADM2 Admin 1 The Strata CIX40 uses the GVPH voice mail circuit card to provide comprehensive Auto Attendant Voice Mai
83. age the caller marked as urgent Notification ends when the maximum number of tries Max Times has been reached PANIC Automatically notifies the System Administrator or support personnel that an error has occurred on the system whenever an unsuccessful restart occurs during the Automatic System Recovery Possible values NORMAL RELAY PICKUP DISK URGENT PANIC Default NORMAL Menus Notify Menu Table 4 12 Notify Menu Screen Fields continued Variable Value voice processing inserts in place of the V in the Method field Typically this is pager or similar value associated with the record rather than the template The uses include e Notification templates can be used for many users e Field personnel can be notified at different destinations during the day or week Important Using voice processing s User Notification option for his her User ID mailbox a user can enable or disable an existing Notify record and modify the contents of the record s Variable field Possible values blank telephone number extension Token Programming Language Default blank Method Programmed dial actions voice processing performs to notify the user Possible values include User ID mailbox telephone extension Token Programming Language Default blank 35 This page is intentionally left blank Token Programming 5 Strata CIX40 Voice Processing System s Token Programming Language consists of
84. alues CUS SYS Default SYS Max Busy Message Maximum greeting length seconds for the custom busy greeting recorded by the user Whether the user can change the busy greeting Possible values 0 user cannot record or change greeting 1 999 Default 45 seconds 4 11 snue Menus Users Menu Table 4 4 Options Screen Fields continued ID Call Identify callee Play the name recording of the User ID mailbox the caller dialed Yes Voice processing plays the name recording of the User ID accessed to reach the extension Used when more than one User ID mailbox is assigned to the same telephone extension No Voice processing plays a connection tone to the answering party Possible values Yes No Default No Busy Hold Whether a caller can press to hold when the extension is busy Yes The caller can press x to hold No The caller cannot hold Possible values Yes No Default Yes Play Date Time During message playback play the date and time a message was recorded Yes Play the date and time before playing the message No Do not play date and time Possible values Yes No Default Yes play date and time Slow Menu Record Name Length of time voice processing pauses between User ID mailbox menu choices when stating them to the user e g Main Menu options Yes Add extra time between menu choices No Do not add extra time Possible values Yes No Default
85. alues true false Default false shutdown skip_name_announce sys_tutorial Designated day and time voice processing performs automatic shutdown for flash drive maintenance The first value between the single quotes is the day of week where O Sunday4Thursday 1 Monday5Friday 2 Tuesday6Saturday 3 Wednesday 1everyday The second value between the single quotes is the hour and minute when the shutdown occurs Use the 24 hour format with the colon omitted Example 3 30 a m on Monday is 1 330 Default 2 130 Tuesday at 1 30 a m Sets the name announcement at user log on True System skips the name announcement at log on False System announces the user s name at log on Possible values true false Default true Controls whether voice processing Tutorial is processed for the new mailboxes at log on Note Mailboxes that are not used for System Tutorial 411 982 983 990 991 994 999 Possible values true false Default true Voice processing processes the Tutorial for new mailboxes at log on Configure UADM2 Software System Parameters Parameter Description continued When a User selects option 1 Play Messages and then 78 continuous play or 76 continuous delete this parameter defines the total number of minutes to play or delete Usually defines the length of one side of a tape that might be used for tape_length recording a set of messages in a User ID Possible
86. assumptions are e Thanksgiving greeting greeting 5 e Start greeting time 8 01 a m e Days greeting plays Thursday To program this example Scheduling the Thanksgiving greeting includes defining the Auto record and recording the greeting for User ID 991 1 Define the Auto record as follows Enabled Yes Change On date 11 24 2006 Change At time 08 01 8 01 a m Every Month s 11 Every Day s 29 Every Hour s 0 Every Minute s 0 Restricted To MTWTFSS NNNYNNN Extension leave blank Rings leave blank Do Not Disturb On Call Screening Off Greeting 5 2 Access the User ID mailbox via telephone Record Greeting 5 Our offices are closed today so that we can celebrate Thanksgiving with our families Please call back during regular business hours 6 20 How It Works Customization Examples Auto Menu Examples Every year on Thanksgiving if a caller accesses User ID 990 Company Greeting after 8 01 a m voice processing 1 Plays User ID 990 s greeting 1 Company Greeting 2 Follows the User ID 990 chain to User ID 991 Caller Instructions 3 Plays User ID 991 s greeting 5 Thanksgiving greeting To guarantee that voice processing programs the holiday schedule after the open greeting schedule the holiday schedule starting time was scheduled one minute after the regular open greeting schedule To program holidays that occur on different days each yea
87. ate press the spacebar to toggle the Notify Record Options Enabled field to YES 3 Define the Notify Record Options fields Use Enter or the arrow keys TY to move between fields To display detailed help for the current field press F1 4 When finished press Alt s Your changes are saved and voice processing prompts shown right 4 29 Menus Notify Menu C cancel Prevent the Notify record from overwriting the existing template R replace template Overwrite the old template with this new Notify record A add Add this Notify record to the template database as a new template Important Replacing an existing template affects all User ID mailboxes currently using the template unless the change is confined to the Notify record s Variable field 5 Enter c for cancel R for replace template or A for add Voice processing automatically transfers the data to the description line in the Notify Record Summary highlighted in Step 1 Disable Notify Records Templates 1 In the Notify Record Summary area of the Notify Menu highlight the appropriate lt Enabled gt description line Note Use the PgDn and PgUp keys to move between lines 2 Press the spacebar to toggle the Notify Record Options Enabled field to No 3 Press Alt s You are asked if you want to overwrite the current record 4 Press Y Voice processing automatically disables the appropriate description line in the Notify Record Summary In addition
88. atistics can be reset by selecting reset after running a System Report using the Report option on the Main Menu or by using the System Administrator User ID option of Reset User ID Calls Number of times the User ID mailboxes was accessed by a caller since statistics were last reset Last Called Date mm dd yy and time hh mm of the last call Time is in military format 24 hour clock Transfers Number of times voice processing successfully completed a call transfer to the extension associated with this User ID since statistics were last reset Last Transferred Date mm dd yy and time hh mm of the last transfer Time is in military format 24 hour clock Logins Number of times the mailbox user accessed the mailbox for message retrieval or other mailbox functions since statistics were last reset Last Login Last time date and time the mailbox user accessed the mailbox for message retrieval or other mailbox functions since statistics were last reset Time is in military format 24 hour clock Notifies Number of times the mailbox user was notified of new messages Last Notified Last time date and time the mailbox user was notified of new messages Time is in military format 24 hour clock snue 4 19 Menus Auto Scheduling Menu Auto Scheduling Menu Customizing User ID mailboxes involves defining User IDs using the Users Auto Scheduling and Notify Menus This chapter di
89. bject to the warranty provisions provided by the equipment manufacturer unless TAIS notifies the end user of any additional warranty provisions in writing This warranty is void a if the equipment is used under other than normal use and maintenance conditions b if the equipment is modified or altered unless the modification or alteration is expressly authorized by TAIS c if the equipment is subject to abuse neglect lightning electrical fault or accident d if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer e if the equipment s serial number is defaced or miss ing or f if the equipment is installed or used in combination or in assembly with products not supplied by TAIS and which are not compatible or are of inferior quality design or performance The sole obligation of TAIS or Toshiba Corporation under this warranty or under any other legal obligation with respect to the equipment is the repair or replacement of such defective or missing parts as are causing the malfunc tion by TAIS or its authorized dealer with new or refurbished parts at their option If TAIS or one of its autho rized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than thirty
90. c System Recovery To receive notification of the unsuccessful startup you must set the Notify Menu for User ID Mailbox 999 to Panic notification type Bunooysa qno L pue a9ueua uIen 8 23 This page is intentionally left blank Index A accessing voice mail local 1 2 remote 1 3 direct dialing mode 1 3 manual dialing mode 1 3 active_hold parameter 2 6 admin_port parameter 2 17 area_office parameter 2 6 audiotex schedule 3 10 auto scheduling menu 4 19 access exit 4 19 customization examples 6 16 field descriptions 4 23 menu options 4 21 records create 4 21 disable 4 22 how GVMU uses 4 19 modify 4 22 options 4 24 auto_report parameter 2 6 3 18 auto_report_time parameter 2 6 3 18 automatic scheduler 3 10 3 13 automatic system recovery 8 23 B backup utility 8 3 baud1 4 parameter 2 17 begin_rec_prompt parameter 2 7 box_grt parameter 2 18 3 13 box_idx parameter 2 7 3 11 box_snd parameter 2 7 boxlist 4 4 busy greetings 3 12 C call blocking 3 13 call processing control 3 3 chains 3 3 groups 3 3 menus 3 3 token programming language 3 3 call screening 3 10 4 26 call transfer 3 11 caller instructions user ID 991 3 2 calling party identification 2 23 3 10 cancel_busy_hold parameter 2 7 chains 3 3 3 11 cmt_maxlen parameter 2 7 3 12 company greeting 3 2 3 13 configuration XADM4 2 1 configuration utility system configuration option 2 5 connect
91. cccccsssecessseeceseeeecesseneeeseeeeeseseaeeessenaeens 2 17 SMD IT Integration Defimition seen asiosio pe aeea e a a E aa 2 17 Per Port Definitions puser tedite aeee ee e a a tekei aee dieis 2 18 Fixed Length User IDS ui iia aia 2 19 SMDI Inte grata A RN 2 21 Test SMD Prenner tt at a AE AN ST 2 23 SMDI Calling Party Identification csan aeiee ie aE e 2 23 Chapter 3 How Voice Processing Operates UserTD Sire is tenn A idee Ace Ano Ante Aan S Mee ected ltt el 8 3 1 Reserved User IDS ii iia 3 2 Contents Chapter 3 How Voice Processing Operates Call Processing ControleVisinnn init isis 3 3 Chans usina A ida i 3 3 TOPS iii A A 3 3 UA A E OR NN 3 3 Token Programming Language 0 0 cesceecsseeeesecsseceseeseeeseeeseecaaeceeceseeseeeaeessaesaeesseeeseeeaeesaaeeneees 3 3 User ED Mailbox mica Ad AA 3 4 Types of Mailboxes iii cias iii 3 4 Customizing Mailboxes toedoen ie e e arii td illo 3 4 How the GVPH Processes tiee e aS aA tosh eds E E ESE rE a SEE EE EE Seii 3 5 LOrE A EEE NO E 3 5 User TD Mailboxes 0 aE eal E ara Sanaa eie cri 3 8 Feature Programming talon dd lb aa e e E aeS 3 10 A O A 3 10 Automatic System Recovery coner eiaeia EE TT A E a e ae 3 10 Called Identifica saciar a an eo R EE A aea AAEE A TANE Ee AA a EE 3 10 Caller Confirmation Prior to Transferring eeeeeeeeeeseeeeeseeresrrssesrrsresreetssresrertsseertsrisseertsressee 3 11 Call Screenin gerrie ereere A A ii E E att nth A ES 3 11 Call Transfer iii E
92. cess and Use UADM2 Admin Access WUADMZ Ad Michal idos 1 2 Local ACCESS ASEO 1 2 Before Yow Starts oeir E N E N ae EAA ela eld ei Ge 1 2 Access UADM2 Admin Locally sci iv een nti taiea EE inte Weta aa aes 1 2 Remote ACCES A Es 1 3 BeroreY A EN NO 1 3 Access UADM2 Admin Remotely scission i an a a ei 1 3 Use UADM 2 Admin Remotely iieri a a e CE geass EE ia 1 4 System SAD oi 1 4 Use UADM2 Ad MIN cta altiro E tale bielas ties 1 4 NENAS NN 1 4 Online Help PUNCHOM tia e ld ia ias 1 6 RN 1 6 Detailed Helpi nirio tenre sioce bleiedl Haase asshessentoceenbtacessccdusensedGul boacesbialasiihs le aestethtogh it esti 1 6 Systemi Sh tdo WA cde ise cavss yess ved ada sa cseepes a aree e idad 1 7 Methods of ShUtdOWM sica IS I ee HE GS 1 7 Mam Meni Options it ta in tee AI Ad A 1 9 Main Menu Field DesCTIPtONS v eciciomiocivs cid ein nta nenita 1 10 Chapter 2 Configure UADM2 Software Configuring UADMZ Software ici iii 2 2 Tools Utility a ROLL eo sia 2 4 Toshiba Plug and Play iii it 2 4 Telephone System Configuration sissen rerien ie ni i esii eiea taai nan 2 4 System Integration Patterns minsi iienaa ei a i asedio da 2 4 System Configuration eneen aae deh disk Gerba ri ts E cate Met at 2 5 Modify System Configuration Parameters oooococonncnconnnoncnonononanoncnannonnonononnnnnnnnnnn conc cnn ncnnnnnnn nan ncnn anos 2 5 System Parameters aint nto titi 2 6 Serial Port Definir ios 2 17 Serial Port Definition Remote PC UADM2 ec cc
93. continued Token Description Examples rI 111 lt 222 1000 Immediately continues processing at User ID 1000 r 111 gt 222 1000 Does not continue processing at User ID 1000 and instead continues with the next token I S1 1234 2000 Continues processing at User ID 2000 only if S1 has the value 1234 I S1 SPANISH 2000 Continues processing at User ID 2000 only if S1 SPANISH KB NOT SUPPORTED Compare security code the KC token compares value of sec to the security code for the User ID If equal processing continues with the next token Otherwise processing proceeds to the value defined in the Done chain Syntax KC uid sec where KC uid Valid User ID Can be a variable sec Value to be compared with the security code Can be a variable Example KC 375 23456 Compares 23456 with the value of User ID 375 s security code If equal processes the next token Otherwise proceeds to the value defined in the Done chain Delete User ID mailbox message deletes the message in the specified message queue from the User ID mailbox Syntax KD msg msgq uid where msg Message number Can be a variable msgq Message queue Can be a variable KD U Urgent Message Queue N New Message Queue S Saved Message Queue uid Valid User ID Can be a variable Defaults to current User ID if not specified Example KD 2 U Deletes message number 2 in the Urgent Message Queue for the current User ID
94. ctivity Esc Exit F1 Help Alt E Execute NO Main YES Interface Time NO Event ff NO Rover od NO Watch NO SMDT Channels List i 15 15 B Mailboxes List 3248 Figure 1 1 Trace Filter Setup Screen with System Defaults The following fields appear on the screen No for exclusion Categories Categories classes of the traced records Use the spacebar to toggle between Yes for inclusion of data or Detail system information etay Note Since this information is very detailed and complex it is only useful for advanced technical personnel trying to debug the system Normal General system activities including digits dialed and boxes executed Call Activity Log ins log outs messages received and messages retrieved Traffic Information concerning system load and possible problems caused by the load System Control flow between functions Error Abnormal conditions faults exceptions etc Threads Program processes Use the spacebar to toggle between Yes for inclusion of data or No for exclusion Main System messages and trace events relating to the overall system Interface Communication protocol between the GVPH and UADM2 Admin Event Anything that happens to the GVPH from outside the system e g detects voice dial tones ringing etc Rover Actions that the GVPH takes e g notifications and internal scheduling Watch Timers system self monitoring
95. curity Code Password that permits the user access to this User ID mailbox The security code ensures that only appropriate users can change greeting record custom busy message listen to messages left for this User ID or change option settings The initial value is the number of the new mailbox plus the value in the Defaults Box User ID default 997 Security Code field For example the security code for default box 997 is 997 If a mailbox 234 is created the default security code for the new mailbox is 234997 The only exception to this rule is the security code for the Defaults Box User ID default 997 Its security code would be 997 If the security code of the Defaults Box User ID default 997 is changed only the mailboxes created after rebooting the system have the new default security code If the security code is set to something untypeable at a telephone such as an X no one can log into the User ID mailbox The user can change the password to assure confidentiality For added security the code does not display on the screen You cannot view the security code you can only change it snuam 4 7 Menus Users Menu Options Screen Menu Bar User s Information Basic Options Message Volume field AMIS Options not supported by Figure 4 3 Table 4 4 Delete Notify Save Auto User ID Extension Copy Table Directory Name 1 Security Code Basic Options Maximum Ri
96. d with a telephone extension for simplicity Employees without a telephone extension can have a mailbox from which they can send and receive messages Mailboxes can be used for special functions such as directories or question and answer surveys Possible values 0 99999999 must be unique Comment Notation or reminder about the function of the mailbox For example a User ID may be identified by function extension information box etc or contents greeting directory etc Extension Directory Name 1 Programmed dial actions voice processing performs to transfer a call that has accessed the User ID i e Do Not Disturb is Off Includes transfer to a User ID mailbox a remote number or paging Normally a simple extension number Default value entered in User ID field The first of two names voice processing searches when a caller uses the directory default 411 For most companies this is the User ID owner s first name For User IDs that do not appear in the directory leave this field blank Notes e Itis important that each user record his her name e When the System Administrator enters a user s name into the directory using the telephone dial pad the name is stored in the Options screen Directory Name 1 and Name 2 fields as numeric digits For administration clarity it is advisable to change the digits to their alpha equivalents The directory works as follows If a caller wants to speak with Donna th
97. d with the User ID plays followed by the total number of messages and number of new messages waiting for that User ID Customization Examples Users Menu Examples System Paging a User for Special Callers Perhaps you would like to create a special User ID for family friends or special customers that would 1 When accessed page you over the telephone paging system in your office 2 Let you know that you have an important call 3 Transfer that call to your extension through a back door even though your regular extension User ID may be in Do Not Disturb mode You would program voice processing to 1 Dial the telephone system s paging access code 2 Say something like There is an important call for David 3 Transfer the caller to a back door User ID Program Example In the following example e Telephone system s paging access code 33 e Special User ID 5222 e Back door User ID 6222 e System code to return to a caller placed on transfer hold F To program the example 1 Customize User ID 5222 by defining the Users record and recording the greeting 2 Define the user s record to contain Extension F 30 P G1 G 6222 Suppresses normal process F Performs a hookflash and pauses 0 5 second Some telephone systems require F F to return to a caller placed on transfer hold 30 Dials 30 to page Pauses 0 5 second P G1 Plays greeting 1 for this User ID G 6222 Goes to the User ID 6222
98. detected UADM2 Admin establishes a direct connection local access Access and Use UADM2 Admin Remote Access Remote Access Remote access refers to accessing the UADM2 Admin software via modem from a portable or desktop PC located at this or another site To perform remote access you must prepare the GVPH system by installing and connecting the modem and preparing the portable desktop PC by configuring the modem UADM2 Admin software has three modes of accessing the GVPH remotely e Auto Attendant via User ID 993 e Direct Dialing Mode the GVPH modem has a dedicated telephone line enabling you to dial into the number directly e Manual Dialing Mode the GVPH modem does not have a dedicated telephone line and an operator must transfer the call to the modem number Note Manual dialing requires a standard telephone be connected to the UADM2 Admin PC modem uluupy NOVA sn PUB SSIDIY Before You Start It is recommended that you e Make a copy of the Installation Disks as a backup copy and store them in a safe place e Verify that voice processing is operational by making a test call into the system Access UADM2 Admin Remotely 1 From the DOS prompt C Uadmin20 type admin and press Enter The UADM2 Admin screen displays 2 Press Enter The UADM2 Admin software prompts for the system password 3 Type the password the default is Stratagy and press Enter If a modem is detected UADM2 Admin displays Remo
99. digit of 7 In this example the User ID mailbox 734 would be programmed as follows Do Not Disturb On Store Messages No Copy Messages To 234 Switching and Maintaining Languages Voice processing can support multiple languages simultaneously on any set of ports The only requirements are that you install an alternative language and configure the User IDs to enable a caller to change to the alternate language Additionally you can control which User IDs a caller has access to when selecting a specific language When voice processing answers a call processing begins at the Company Greeting User ID default is User ID 990 After playing the greeting processing continues by default with the Caller Instructions User ID default is User ID 991 which plays the caller instructions During either the Company Greeting or Caller Instructions you can give the caller the option to press a digit to hear the instructions in a different language When the caller enters the digit voice processing accesses another User ID that contains the instructions in the proper language In order for callers to always access the proper language Caller Instructions User ID you can program voice processing to perform the following 1 If Spanish is selected remember the language selected 2 Before playing the default Caller Instructions User ID 991 determine which language Caller Instructions User ID should play Program Example In the following example
100. dmin PC has enough available disk space to accommodate the backup file Based on the GVPH s estimated Backup time shown on your screen use the calculations shown below to estimate the required disk space Transmitting at 9600 bps Bytes Per Second bps written to Admin PC hard disk 800 bytes Example If UADM2 Admin displays a five minute backup time and communication is at 9600 bps then 5 minutes 300 seconds 300 seconds x 800 bytes 240 000 bytes BPS values are not exact Additional amounts have been factored in to estimate a higher quantity of space than is actually required 6 If your UADM2 Admin PC s hard drive has enough available disk space press Y to backup the files or if not press N to cancel the backup procedure You are asked if you want to shut down active voice channels 7 Press to continue CAUTION If GVPH is not rebooted all ports remain in an off hook condition 8 When the backup is complete press Y to reboot GVPH The UADM2 Admin PC returns to the c DOS prompt Note You cannot reconnect to GVPH using UADM2 Admin until the GVPH status light is flashing red Any attempt prior to that time fails Maintenance and Troubleshooting Restore Utility CAUTION Because of possible errors that can be induced through the telephone network Toshiba advises that you perform the Restore Utility on site The Restore Utility is used to restore previously backed up names greetings and or
101. ds must be made in the Users Menu see Users Menu on page 1 1 User s Information User ID User ID mailbox number Comment Notation or reminder about the function of the mailbox Security Code Password that permits the user access to the User ID mailbox Does not display Extension Programmed dial actions Voice processing performs to transfer a call that has accessed the User ID i e Do Not Disturb is Off Includes transfer to a User ID mailbox a remote number or paging Directory Name 1 The first of two names voice processing searches when a caller uses directory default 411 Directory Name 2 The second of two names voice processing searches for when a caller uses the directory default 411 Notify Record Summary Display only 10 one line descriptions of existing notifications snuay 4 31 Menus Notify Menu 4 32 Table 4 12 Notify Menu Screen Fields continued Notify Record Options Notify fields for the record highlighted in the Notify Record Summary area Enabled Enable or disable the current Notify record Yes Enable the record Voice processing carries out the instructions defined by the record No Disable the current Notify record Important Using voice processing s User Notification option for his her User ID mailbox a user can enable or disable an existing Notify record and modify the contents of the record s Variable
102. e 3 1 Movement Between User IDs 5 Operator User ID Default User ID 0 This is the end of the Company Instructions User ID s Done chain If a caller presses 0 after recording a message for a User ID the message is sent to the destination mailbox the prompt message sent plays and the call transfers to the Operator Note This feature is only available during the original message recording If the caller presses 0 while re recording or during the Message menu prompts the voice processing system reacts as if the caller has pressed Follow Done chain of Company Greeting User ID Caller enters DTMF Done Chain Caller Instructions User ID default is User ID 991 Caller enters DTMF Process the User ID To reach the person you are Does this User ID have a valid calling enter their extension Done chain number To reach an Operator press El or stay on the line Done chain Follow the User ID Done chain Is the configuration option dtmf_gate Caller on the Line If you would like to speak to the Operator please say Yes at the tone Does GVPH detect any sound No Hang Up 0021 cix40 GVPH directs call to this User ID Do Not Disturb Is Do Not Disturb ON No Call Screening Is Screen Calls ON No Evaluate Extension Is the first character WM Transfer Hold Processes Token Programming
103. e Down and Page Up keys and press Enter Voice processing displays the template information in the appropriate Notify Record Options fields Access Exit the Notify Menu See Users Menu on page 1 1 for information about accessing and exiting the Users Menu Access the Notify Menu While viewing a specific User ID mailbox record press A1t N The Notify Menu displays Exit Notify Menu 1 Press Alt s Your changes are saved Important To save your modifications to the current User ID mailbox you must press Alt S before pressing Esc 2 Press Esc The Users Menu displays Notify Menu Options The Notify Menu see Figure 4 11 and Table 4 12 on page 31 consists of four parts e Menu Bar access and viewing options select e User s Information overlay of information about this User ID mailbox from the Users Menu display e Notify Record Summary ten one line descriptions of existing notifications display e Notify Record Options Notify fields for the record highlighted in the Notify Record Summary modify Menus Notify Menu Create Notify Records Templates 1 In the Notify Record Summary section of the Notify Menu highlight the first available lt Disabled gt description line Note Use the PgDn and PgUp keys to move between lines 2 Press the spacebar to toggle the Notify Record Options Enabled field to YES 3 Define the Notify Record Options fields Note Use Enter or the arrow keys TJ to move between fields
104. e available to Stratagy to perform a call transfer Typical value 4 No change required Number of 1 100 seconds to use for Flash time Time Stratagy must remain on hook while performing a hookflash Typical value 55 just over one half second No change required Which DTMF tone to listen to for answer detection Some telephone systems play a specific DTMF tone during a call transfer when the called extension answers This provides faster answer detection and call processing If your telephone system supports this feature enter the DTMF tone Typical value a No change required Which DTMF tone to listen to for hangup detection Some telephone systems play a specific DTMF tone whenever a caller hangs up This provides faster hang up detection and call processing If your telephone system supports this feature enter the DTMF tone Typical value d No change required What to dial before dialing the User ID extension The code Stratagy dials after dial tone detection and before dialing the extension number Typical value left blank No change required What to dial after dialing the User ID extension Code Stratagy dials after dialing the extension number Some applications use 1 to eliminate system wide voice announce during a call transfer by Stratagy necessary if you want Stratagy to perform supervised transfers Use H to force all call transfers to be blind or unsupervised What
105. e caller would enter digits corresponding to these letters on the tone dialing telephone i e 36662 For the first User ID Directory Name field that matches the caller s entry voice processing plays the name recording Depending upon the System Configuration parameter dir_play_uid voice processing also plays the digits of the User D field If no name recording is available depending on the dir_play_uid setting voice processing does not present an entry or play the digits of the User ID field Since voice processing plays the name recording of all User IDs that match a caller s entry for the company directory you can use this capability as a general search and playback system The User ID used for directory searching can be defined on a per port basis using the box_idx System Configuration parameter For details about the System Configuration parameters see Chapter 2 Configure UADM2 Software Directory Name 2 The second of two names voice processing searches when a caller uses the directory default 411 For most companies this is the User ID owner s last name or another way to reference this User ID such as a variation in spelling Cathy Kathy or a nickname Michael Mike It can also be used for the name of an additional user when a User ID is shared For User IDs that do not appear in the directory leave this field blank Menus Users Menu Table 4 2 Users Menu Screen Fields continued Se
106. e changes are transmitted to Stratagy but Stratagy is not shut down or restarted Until you restart Stratagy the changes do not take effect 0r 3 The changes you made are cancelled and not saved 7 lf you pressed 1 to save the changes press any key to reboot The DOS prompt displays To continue you must re enter Stratagy Admin Define the Integration Strings Stratagy Matches Define the actual received codes with the call and the extension information There are six character codes Each character code represents a call state and the placement and quantity of the code represents the extension information The character codes are r ring no answer b busy e direct dial to access User ID directly by asking for security code s information regarding where the call came from for handling message replies i immediate record play the record tone and start taking a message x awild card that matches anything use this carefully You have complete control for changing Stratagy s integration behavior based upon your specific requirements For example if your customer does not want to allow for Busy extensions then simply modify the integration character codes and replace the b s with r s Tools Bunooysa qno L pue a9ueua uIen 8 11 Maintenance and Troubleshooting Tools Example Application In this example mailbox 900 answers incoming calls to the Stratagy system The Caller ID information is temporarily stored as t
107. e of the S storage variables range 0 19 Example KI d abcdefg S0 Searches string abcdetg for the first occurrence of substring d and places the value of the position of the substring within the string in storage variable 0 The result is the SO variable containing 4 because d is the fourth character in the string Logs caller into User ID Note Cannot be used in the Notify Menu Syntax KL uid KL where uid Valid User ID Example KL 239 Logs the caller into User ID 239 Buiwiweiboig USMOL 5 9 Token Programming Defined Tokens 5 10 Table 5 3 Defined Tokens continued Token Description KM Enables the GVPH s Admin PC modem to communicate with the GVPH internal modem This token is factory programmed in User ID 993 Example KM KN NOT SUPPORTED KR KT Creates a recording if the destination is an existing User ID voice processing inserts the recording into that mailbox as a new message Otherwise the destination is assumed to be the name of an existing file and the recording is placed there Syntax KR dest where dest Destination User ID or file valid DOS file name Can be a variable Example KR 532 Inserts the recording in User ID 532 as a new message NOT SUPPORTED KV Delete record from a database for the file specified deletes the first record with the value in that field if any Voice process
108. e values 1 8 Default 8 fixed_len1 Maximum digits GVPH expects when a caller dials a User ID beginning with one When changing this value make certain that it is still possible to log in and send messages to all existing User ID mailboxes that begin with this digit For example if there are five digit User ID mailboxes that begin with this digit then you should not set the value of this parameter less than five Check all User ID mailboxes including users guests and reserved 411 990 etc Possible values 1 8 Default 8 fixed_len2 Maximum digits GVPH expects when a caller dials a User ID beginning with two When changing this value make certain that it is still possible to log in and send messages to all existing User ID mailboxes that begin with this digit For example if there are five digit User ID mailboxes that begin with this digit then you should not set the value of this parameter less than five Check all User ID mailboxes including users guests and reserved 411 990 etc Default 1 8 Default 8 fixed_len3 Maximum digits GVPH expects when a caller dials a User ID beginning with three When changing this value make certain that it is still possible to log in and send messages to all existing User ID mailboxes that begin with this digit For example if there are five digit User ID mailboxes that begin with this digit then you should not set the value of this parameter less than five Check all User
109. eans that on port 1 a new call starts at User ID 990 Possible values valid User ID and valid port Default 990 1 box_grt 990 2 990 4 Number of rings to wait before answering per port This is useful for those telephone systems that do not allow incoming lines to ring in a station hunt group or do not provide delayed ringing Also it may be used to set up backup answering for a secondary attendant operation Note There is a side effect When a user wants to pickup his messages he must wait the specified number of rings before voice processing answers n_rings Example To have port 1 answer on the second ring use set n_rings 2 1 Possible values 1 9 number of rings valid port number Default 11 12 14 2 18 Configure UADM2 Software System Parameters Parameter Description continued Fixed Length User IDs The fixed length of a User ID is based on its first digit Maximum digits GVPH expects when a caller dials a User ID beginning with zero fixed_len0 There is only one User ID mailbox that can have zero as its first digit and that is User ID 0 If the value of this parameter is changed to 1 and a caller dials 0 ina place where a User ID mailbox number is expected then GVPH immediately accepts the 0 as the User ID mailbox number and goes to the next processing step If the parameter s value is left at 8 then a timeout or pound sign is required to terminate the User ID Possibl
110. edefined User ID After processing the initial User ID voice processing continues processing by following a chain to the next User ID At any time should a caller enter DTMF voice processing translates the DTMF to a User ID and continues processing at that User ID Therefore movement between User IDs is accomplished automatically by following chains or by DTMF entry And a third way voice processing s Token Programming Language How Strata CIX40 Voice Processing Processes Movement Between User IDs The process described is the default setup in voice processing see Figure 3 1 For example User ID 990 Company Greeting and User ID 991 Caller Instructions are defaults you can assign other User ID mailboxes to perform these functions In addition you may override any of the described processing by changing the chain and User ID definitions 1 New Call The process starts with an incoming call Voice processing directs the call to the Company Greeting User ID 2 Company Greeting User ID Default User ID 990 The Company Greeting User ID plays the opening greeting Thank you for calling Voice processing determines whether the caller entered DTMF during the greeting e Yes Voice processing directs the call to that DTMF and processes the User ID It then follows the Done chain of the User ID If there is no Done chain for this User ID it follows the Done chain for the Company Greeting User ID e No Voice p
111. edefined during configuration Group 3 Third of four groups Possible values 0 not in use 1 99 999 999 Default 0 Not in use This is voice processing s default and may have been redefined during configuration Group 4 Fourth of four groups Possible values 0 not in use 1 99 999 999 Default 0 not in use This is voice processing s default and may have been redefined during configuration 4 16 Table 4 6 Menus Users Menu Groups Chains Screen Fields continued Menus Menu information for the User ID mailbox Menus define the destination the call is sent when the caller presses 1 of the 10 possible menu options while listening to the mailbox s greeting Menus can accommodate an unlimited number of special applications Each User ID mailbox may reference up to 10 single digit menu selections Each menu selection may be assigned to a particular User ID If the caller dials an assigned menu selection voice processing transfers the caller to the assigned User ID Voice processing processes unassigned menu digits normally For example if the menu digit 0 is not defined and the caller dials 0 voice processing selects User ID 0 typically the operator A special function User ID mailbox set up for customer service using menus might be defined as follows For Sales Assistance press 1 for Product Information press 2 for Service press 3 or press 0 for the operator The menu set up would look
112. eld The Notify record s Method field must always be defined for voice processing to perform the proper type of notification To program the Extension or Method fields enter a series of commands or tokens that instruct voice processing what actions to perform A field would therefore contain TokenToken Token Token where Token defines how to perform the actions Voice processing provides reserved User ID mailboxes that have common features pre programmed including future delivery guest defaults and fax tone detect Notify contains templates e g message waiting light control and pagers you can use for defining User ID Notify records Bunuuwe1Bo1g USMOL Token Programming Singular Tokens Singular Tokens Singular Tokens are single character commands that perform a single action that cannot be modified For example the token 1 performs the action of playing DTMF 1 Table 5 1 Singular Tokens Token Syntax Description Suppress normal process prevents voice processing from normally processing an Extension or Method field Normally when voice processing evaluates an Extension field it plays the Please hold prompt to the caller puts the caller on transfer hold and then evaluates the tokens in the field If the first character in the field is the token however voice processing immediately begins processing the next token without performing the transfer procedure e Inthe case of the Method f
113. elds selects highlighted options moves cursor to first field moves cursor to last field uluupy NOVA sn PUB SSIDIY 1 5 Access and Use UADM2 Admin Online Help Function Online Help Function Voice processing s online help function is content specific and is available on a field by field basis Voice processing provides two types of online help the help line and detailed help Help Line The help line automatically displays the information about the current field at the bottom of the screen Detailed Help Additional help is available for most of the fields To apay the detailed help for a field highlight the field and press F1 Use the arrow keys TV to scroll through the information To exit detailed help press Esc Access and Use UADM2 Admin System Shutdown System Shutdown Occasionally you need to shut down or exit GVPH call processing Circumstances include e Turning power off to perform hardware maintenance 2 e Moving the system to another location X Q 3 CAUTION Never shut down the GVPH by turning off the Strata CIX40 s power Doing so z may corrupt the system files that are in use Methods of Shutdown GVPH voice processing can be shut down in two ways e From a telephone dial pad e From the Shutdown function on the UADM2 Admin s Main Menu Shutdown Using the Telephone Dial Pad Method Important System shutdown using the telephone dial pad is not operable if the UADM2 Admin is connected
114. els or marks from the Software is strictly prohibited except as permitted by applicable law you agree violation of such restrictions will cause irreparable harm to TAIS and provide grounds for injunctive relief without notice against you or any other person in possession of the Software You and any other person whose possession of the software violates this License Agreement shall promptly surrender possession of the Software to TAIS upon demand Furthermore you hereby agree not to create derivative works based on the Software TAIS reserves the right to terminate this license and to immediately repossess the software in the event that you or any other person violates this License Agreement Execution of the Software for any additional capabilities require a valid run time license 2 Intellectual Property You acknowledge that no title to the intellectual property in the Software is transferred to you You further acknowledge that title and full ownership rights to the Software will remain the exclusive property of TAIS and or its suppliers and you will not acquire any rights to the Software except the license expressly set forth above You will not remove or change any proprietary notices contained in or on the Software The Software is protected under US patent copyright trade secret and or other proprietary laws as well as international treaties Any transfer use or copying of the software in violation of the License Agreement constitutes copyright
115. ensitive i e uppercase letters are different from lowercase letters password Possible values up to eight alphabetical characters The single quotes are required Default Stratagy Defines the host system pbx_type Default CTX100 Refer to Toshiba Plug and Play on page 2 4 play_caller_id Determines whether outside Caller ID is announced when the Caller ID is available Note This parameter works in conjunction with SMDI integration True When a message plays from an outside caller and a caller ID is available the ID is announced in the place of the from field during the message header playback False Caller ID never plays Possible values true false Default true Number of seconds to rewind or skip forward during message playback when a user pressesxor play_skip Possible values 1 99 Seconds Default 5 System announces Please hold while try that extension before transferring a caller True The system plays the above prompt please_hold False The system does not play the above prompt and immediately executes the dl_dtwait string or the Extension string as appropriate Possible values true false Default true Number of days before a message is set for purging deletion Whenever a user accesses his her User ID and presses 1 to Play Messages the system tells the user how many messages will be automatically deleted when he she exits the Main Menu purge CAUTION Once
116. enus to assist you in customizing User ID mailboxes and performing administrative functions In addition UADM2 Admin s online help provides clarification as needed Navigate the System Using the UADM2 Admin menus you can navigate the system to customize User ID mailboxes and perform administrative functions The Main Menu is the core of the program The administrative functions report generation system shutdown and filecopy are available from the Main Menu The Users Menu from which all User ID mailbox customization takes place is also a Main Menu option For an illustration of how the menus are arranged see Figure 1 1 Users Menu Info Status Save Options Group Chains Notify Menu Save Templates Main Menu Enter AMISNodeList select menu item Password Load Note The AMISNodeList option Reports Menu is not supported 7372 Save Run View Shutdown Print Note This option is not supported Date Time GVPH uses the CIX40 clock Figure 1 1 Navigating the UADM2 Admin Program Access and Use UADM2 Admin All screens menus use the standard keys shown in Table 1 2 Table 1 2 Standard Keys Use UADM2 Admin Page Up Down Tab Enter Home End Key Movement arrow i moves cursor to next field F1 provides help text Esc regresses one screen spacebar toggles Enable Disable On Off Yes No fields Users Menu scrolls User IDs Auto Notify Menus scrolls record summary information moves cursor through fi
117. er ID s greeting number range 1 7 M count Number of times to play the greeting delay Time in 10ths of seconds to wait after each saying of the greeting Example M G1 2 20 Plays greeting 1 up to two times with a 2 second delay after each time the greeting plays waiting for the caller to press a DTMF e If the caller presses 5 voice processing immediately continues processing at the User ID specified in the Menu 5 field e Ifthe caller makes no selection voice processing continues processing at the next token e Ifthe caller makes an invalid selection voice processing continues processing at the Done chain Update database record the N token enables you to update the values of a database record It searches a file for the first record that has s value in s field lt updates the record by placing n value in r field and then saves that record back to the database Syntax N file s field s value r field n value r field n value where N file ASCII file with columns separated by commas comma delimited Valid DOS file name Can be a variable s field ASCII file column number 1 is the value of the field before the comma Can be a variable s value Search alphanumeric string Can contain S variables r field Replacement ASCII file column number to update n value New alphanumeric string Can contain S variables Note Maximum of 1 custom made file is taken as 4KB Buiwiweiboi1g UIYOL 5 11 Token Programmi
118. ers and then performs the actions it is programmed to perform Voice Processing s design revolves around User ID mailboxes How a User ID has been customized determines what a caller hears and is able to do see Chapter 2 Configure UADM2 Software for details For example if User ID 990 contains the initial company greeting a caller accessing User ID 990 hears the greeting recorded as the greeting for User ID 990 Call processing control in voice processing involves User IDs chains groups menus and a token programming language Using these control structures you can define virtually any call handling method This chapter discusses e User IDs e Call processing control e User ID mailboxes e How voice processing processes User IDs and User ID mailboxes User IDs All of the GVPH User IDs are stored in a flat database All of voice processing s User IDs must be unique you cannot have two User IDs with the same number Whenever a caller enters a User ID voice processing always accesses the same User ID The exception is single digit menus If you define a single digit menu key 0 9 voice processing processes the User ID given for the menu key rather than the User ID with the single digit number For example if a caller were in User ID 100 and User ID 100 had a single digit key O mapped to User ID 222 then by pressing 0 the caller would be sent to User ID 222 rather than to the operator defined by User ID 0 sajelado BH
119. etween lines 2 If appropriate press the spacebar to toggle the Auto Scheduling Record Options Enabled field to YES 3 Define the Auto Scheduling Record Options fields Note To display detailed help for the current field press F1 4 When finished press Alt s You are asked if you want to overwrite the current auto record 5 Press Y Voice processing automatically transfers the data to the description line in the Auto Scheduling Record Summary highlighted in Step 1 Disable Auto Scheduling Records 1 In the Auto Scheduling Record Summary section of the Auto Menu highlight the appropriate lt Enabled gt description line Note Use the PgDn and PgUp keys to move between lines 2 Press the spacebar to toggle the Auto Scheduling Record Options Enabled field to No 3 When finished press A1t s You are asked if you want to overwrite the current auto record 4 Press Y Voice processing automatically changes the description line in the Auto Scheduling Record Summary highlighted in Step 1 to lt Disabled gt 4 22 Auto Scheduling Menu Auto Scheduling Menu Field Descriptions Menu Bar gt Save Esc EXIT PgDn NEXT PgUp PREV User s gt Information Auto gt Scheduling Record Summary Auto gt Scheduling Record Options User 1D 00 Extension 200 Directory Name 1 Comment Security Code Directory Name Z lt DISABLED gt lt DISABLED gt lt DISABLED gt lt DISA
120. faults to RPT RPT and cannot be changed 2 Set the auto_report_time parameter to active and specify the time of day to generate the report each day For example if the time is 2 15 p m the parameter is set auto_report_time 1415 System Reports Report Menu Field Descriptions Report Menu Field Descriptions Menu Bar gt Load Save Run View Print File Esc EXIT User ID Comment Security Code Extension Dir Name 1 Dir Name 2 Read Only Basic Options Chains Groups Maximum Rings Done P Do Not Disturb RNA Screen Calls Busy Report Store Messages Max Delay Definition Copy Messages To Menus Fields Message Volume Guests 1 Current Greeting Max sec 4 Busy Message Max sec Y ID Call D T Name Ext Created Conn Secs Statistics Started Saved User Secs Calls Last Messages Transfers Last Current 7 new L sec Logins Last Max imum Total Fax Notifies Last 4069 Figure 7 2 Reports Menu with Sample Data Table 7 3 Reports Menu Screen Fields Menu Bar Access Options select igad Press A1t L to load a previously saved report definition The definition file name is RPT RPT this name is fixed and can not be changed Pressalt s to save the current report definition The definition file name is RPT RPT Save gi this name is fixed and can not be changed Press A1t R to compile a report using the report definition you just created or l
121. ferring User ID Remember event message waiting light control creates the file LIGHT ON in the User ID s directory Used with the Y token to control voice mail s processing of tokens particularly in situations where voice processing should perform an action once regardless of the number of times the tokens are attempted A message waiting light that uses the same codes to turn on the light as it does to turn off the light i e a toggle Forget event message waiting light control deletes the LIGHT ON file in the User ID s directory A message waiting light that uses a different code to turn off the light than to turn on the light Buiwiweiboig USMOL 5 3 Replaced or Variable Tokens Token Programming Replaced or Variable Tokens Replaced or Variable Tokens are specified with a preceding sign and cause voice processing to replace the token given with the value associated with the token For example The token M would be replaced with the current number of messages for the current User ID being accessed Table 5 2 Replaced Tokens Token Description A NOT SUPPORTED B1 B6 NOT SUPPORTED Replaced with the current port number C Syntax c Flash ROM space remaining replaced with the value that represents the percent of free flash ROM space at the time it is used D Syntax D Example P D N Says plays the percentage of free flash ROM space as a number Ex
122. for detailed information on SMDI caller ID and K token use Some examples of the available applications are adding the Calling Party ID to the message header playing a specific greeting and routing a call based on the telephone number received Calling Party ID in Message Header 2 23 ZINAVN 9ANBIJUOD Configure UADM2 Software SMDI Integration One new application is playing the Calling Party ID in the header information of the message To configure this option in addition to making the required changes for SMDI integration in the GVPH System Configuration you must make sure the play_caller_id parameter is set to True Call Routing Based on Caller ID The GVPH can also play a specific greeting or route a call based on the telephone number received from the SMDI Caller ID information Each port on the GVPH system stores the K token s value individually so multiple ports can run this application simultaneously The value of the K token lasts for the duration of the call and is cleared when the GVPH voice port goes idle When GVPH transfers the call to a Strata CIX40 LCD telephone the Caller ID information displays on the LCD 2 24 How Voice Processing Operates 3 To the CIX40 the GVPH looks like several ordinary telephones not special digital telephone sets The telephone system controls the incoming calls until it directs them to the GVPH by ringing a telephone or port When a calls rings in on a GVPH port it answ
123. fy Records coooonoocnnocnonococccncnnoanonnconnoconannncnno corno nono nnnanncnnncnn noo 4 27 Templates o icon ars A dd eii 4 28 Access Exit the Notify Menu inicia ana dia 4 28 Notify Menu Options sai eener erte a r teta 4 28 Create Notify Records Templatesisisc cc c2ecpieeccdsivizedstes ccleaner E sede iaai 4 29 Modify Notify Records Templates oooooonncnocccocncocnnocnnononononononnncnnnnnn nono nonnncnnncnn conan nono rn nara nannccnnns 4 29 Disable Notify Records Templates cecceccccessecesnceeeccecseeeeaeceeseceeaeeceaeecaeeeaeeseaaeneaaeceeeeensees 4 30 Notify Menu Field Descriptions cooconnnocnoonconaconononnnonnnononnonnnnno nono n conc cnn e nono anni N iE enea 4 31 Chapter 5 Token Programming Using the Token Programming Language cc ceseecesscessecsseceeceeeeeseesseecsaesseceseceseeeaeeeaeceaeenaeeeneesaes 5 1 Users Menu s Extension Field vicio 5 1 Auto s Extensi n Held Marat iaa al A da 5 1 NA ONO 5 1 Singular Token itinerario dels AEEA 5 2 Contents Chapter 6 Customization Examples Replaced or Variable Tokens Wir nai is 5 4 Detined Toki y nina ida 5 7 Chapter 6 Customization Examples Users Menu Example ii ati 6 1 Using a Status User ID to Check Message Count for Multiple User IDs oooooccnnccnocncoccnncnonccnno 6 2 System Paging a User for Special Callers eee cesesseeeseceeceseeeeeeeaeesaeceeeeseeeseeeaaecaeesaeesseenaes 6 3 System Paging for Ring No Answet
124. g this User ID mailbox This User ID mailbox cannot be accessed by a security code The originator of the future delivery message can delete or listen to the message from his her User ID using the Future Delivery Review parameter of Play Messages Possible values valid User ID Default 995 9JBMYOS ZINAVN SANBIJUOD 2 9 Configure UADM2 Software System Parameters 2 10 Parameter Description continued Starting volume of the ports 1 The token enables you to change the volume of the current port to the specified level see Chapter 5 Token Programming 2 For the user the current port volume can be set through the Users Menu s gain_norm Message Volume field and by the user with the Play Message Controls see Chapter 4 Menus Possible values 6 5 4 3 2 1 0 1 2 3 Default 0 guest_defaults Designates the Guest User ID Defaults Box voice processing uses when creating a new Guest User ID The field values in the Guest Defaults User ID are copied into a Guest User ID upon initialization e User s Information fields are not copied The User ID field contains the new User ID you specified Comment Extension and Directory Name fields are not defined If a Security Code is defined voice processing uses it instead of the User ID as the default e Since guests can only access the User ID that created it and other guests of that User ID voice processing defines Group 1 as the U
125. gs or both They consist of e Database All mailbox settings and information voice processing system configuration settings notification templates auto schedules and all information concerning the selected telephone system s integration information e Mailbox names and greetings All names and greetings that have been recorded for all programmed mailboxes personal and company Backing up your voice processing system regularly enables you to restore the system with minimal data loss if the system fails Note Messages cannot be backed up using this utility Refer to Chapter 1 Access and Use UADM2 Admin CAUTION During the Backup and Restore procedures voice processing cannot process calls When any Backup or Restore function is selected UADM2 Admin queries voice processing concerning calls currently in progress If calls are in progress UADM2 Admin asks if the calls can be terminated If call termination is selected any current connection is disconnected and all ports are commanded to go off hook to prevent any further calls If call termination is denied the Backup or Restore procedure is halted If the connection between the UADM2 Admin PC and voice processing is lost communication can be re established by simply shutting down and restarting the UADM2 Admin in the usual manner Back up the Database s Names Greetings 1 From the Tools menu press Enter 2 From the Backup screen selection number A second screen
126. hanged S String sent out on the specified port It may contain any alphanumberic characters S variables BunuweI1Bo1g UIYOL 5 15 Token Programming Defined Tokens 5 16 Table 5 3 Defined Tokens continued Token Description Search for value the V token searches the specified file in the specified field for the value given by item If voice processing finds the value it stores the contents of the second field into variable Sn If voice processing does not find the value the token terminates and returns to the Done state If file ends with DBF voice processing assumes that it is the name of an ASCII file with columns separated by commas There may be several pairs of fields and Sn values and voice processing retrieves them Syntax V file field item field Sn field Sn where file ASCII file with columns separated by commas comma delimited Valid DOS file name Can be a variable field ASCII file column number 1 is the value of the field before the comma Can be a variable item An alphanumeric string Can contain S variables Sn One of the S storage variables range 0 19 Vv Examples A caller enters his customer number to hear his credit line R G1 S1 20 G1 Plays greeting 1 Please enter your customer number S1 Stores the caller s entry in variable S1 20 Waits 2 seconds 20 10 2 for DTMF after playing the greeting v credit doc 1 S1 2 S2 e Sea
127. he K token Using the V token Stratagy searches the CALLERID TXT file for the telephone number saved as K If there is a match for K the number in the second column of the file 890 in this example is stored as the variable S2 The final portion of the token string in mailbox 900 sends the call to mailbox S2 to hear the correct greeting route the call to a specific location e g customer support etc If there is no match found for K the call follows the Done chain to mailbox 990 for normal call processing To configure this example for the GVPH Note GVPH only supports the V token when used in conjunction with SMDI integration 1 Using any text editor create the DOS text file CALLERID TXT on the Stratagy Admin PC The format should be 9495833700 890 9495876798 890 where 9495833700 and 9495876798 are the Caller ID phone numbers 890 is the GOTO mailbox 2 Save this file as C CALLERID TXT 3 From the Stratagy Admin Main Menu press A1t T to access the Tools menu 4 Press 8 The Filecopy screen displays 5 Enter PC in the Source System field and the file name CALLERID TXT in the Copy From field Enter one of the 20 token file locations in the Copy Backup Utility Restore Utility Upgrade Stratagy Software Telephone System Configuration Toshiba Plug and Play Stratagy System Configuration Retrieve Trace File So oe ore To field token01 Filecopy token20 3233 E copies the fi
128. he GVPH Processes Ring No Answer If the User ID s RNA chain is defined GVPH follows it Otherwise continues sajerado Buissa20 d 92104 MOH Plays the current greeting Store Messages Is Store Messages No YES Yes Records caller s message Copy Message To If Copy Message To defines a valid User ID copies records the message to that User ID Done If the User ID s Done chain is defined GVPH follows it Otherwise follows the Done chain of the Company Greeting User ID default 990 0022 cix40 3 7 How Voice Processing Operates How the GVPH Processes User ID Mailboxes Voice processing processes a User ID mailbox see Figure 3 2 based on e User ID mailbox field settings e Whether an Answer Busy or RNA condition exists How Strata CIX40 Voice Processing Processes User ID Mailboxes 1 Start Voice processing directs the call to this User ID 2 Do Not Disturb Voice processing determines whether the User ID mailbox field Do Not Disturb is On e Yes Voice processing directs the call to the RNA greeting and proceeds with the RNA condition e No Voice processing determines whether Call Screening is On 3 Call Screening Voice processing determines if Screen Calls is On e Yes Voice processing records the caller s name and then proceeds to dial the Extension e No Voice processing dials the Extension 4 Evaluate Extension Voice p
129. he next token For Holiday Greeting Application see Chapter 6 Customization Examples Syntax item fsile uid where item Any alphanumeric string Can contain S variables file ASCII text file specified by a DOS 8x3 file name uid Valid User ID 10 Append variables to file writes all twenty S variables S0 S19 to the specified file If the file already exists the variable values are appended to the file otherwise the file is created The values are separated by commas and terminated by a new line The i token is supported by voice processing Syntax file where file Valid file name Note Maximum of 1 custom made file is taken as 4KB Table 5 3 Token Programming Defined Tokens Defined Tokens continued Token Description K Read S variables state reads the values of all twenty S variables SO0 S19 from the specified file The format expected is a one line comma delimited ASCII file where the first value is SO0 the second is S1 etc When the token is used with the token you can read modify and write remember S variables Note To avoid potential simultaneous access errors within the same User ID if you read with the token write with the 1 token Syntax file where file ASCII file with columns separated by commas comma delimited Valid 8x3 DOS file name Can be a variable Note Maximum of 1 custom made file is taken a
130. ice processing waits before repeating a choice menu Possible values 1 99 units of 100 ms Default 20 2 seconds tmo_pickup Minimum amount of time the system waits between an on hook and off hook event Possible values 10 99 units of 100 ms Default 20 2 seconds tmo_resume Number of seconds voice processing pauses while playing or recording a message If this period elapses and the user does not tell voice processing to resume voice processing automatically continues to play messages during playback or cancels the recording during recording Possible values 0 255 seconds Default 30 seconds tmo_serial When voice processing is configured to communicate with other peripheral devices through a maximum time to wait for a response otherwise it could potentially wait forever This option defines the number of seconds to wait Possible values 2 3 99 Default 2 tmo_silence Maximum amount of silence time the system waits before deciding to finish a recording and hang up Possible values 3 15 seconds Default 4 tmo_sound Maximum amount of sound dial tone time the system waits before deciding to finish a recording and hang up Fixed value trace_cap Defines the size of the TRACE OUT file in kilobytes When the size of the file reaches its defined maximum new data begins to overwrite the oldest data in the file generating a continuous loop of information Default
131. ield voice processing does not attempt to access a port for an outbound notification call 1 1 Plays DTMF tone 1 2 2 Plays DTMF tone 2 3 3 Plays DTMF tone 3 4 4 Plays DTMF tone 4 5 5 Plays DTMF tone 5 6 6 Plays DTMF tone 6 7 7 Plays DTMF tone 7 8 8 Plays DTMF tone 8 9 9 Plays DTMF tone 9 0 0 Plays DTMF tone 0 Plays DTMF tone Plays DTMF tone A A Plays DTMF tone A B B Plays DTMF tone B C C Plays DTMF tone C D D Plays DTMF tone D dash Short pause pauses 0 5 one half second Comma F Long pause pauses two seconds NOT SUPPORTED E E NOT SUPPORTED Hookflash performs a hookflash The length of the hookflash specified under the F F Telephone System Dial Codes option Number of 1 100 seconds to use for flash time See Chapter 2 Configure UADM2 Software Go on hook immediately hangs up If entered after an extension number performs H H an immediate hang up without waiting for system tone cadences This is called a Blind Transfer 5 2 Table 5 1 Token Programming Singular Tokens Singular Tokens continued Token Syntax Description Return to transferring User ID if Extension field number busy if entered after a number in the Extension field performs a partially supervised transfer If ringing is returned the system hangs up for a blind transfer If busy is returned the voice processing retrieves the call to be processed by the trans
132. iguration parameter hot_box in Chapter 2 Configure UADM2 Software User ID 995 Future Delivery Stores all messages awaiting future delivery See the System Configuration parameter future_delivery in Chapter 2 Configure UADM2 Software User ID 996 Guest Defaults User ID voice processing uses for the default values when creating a new Guest User ID The field values are copied into a new Guest User ID upon initialization See the System Configuration parameter guest_defaults in Chapter 2 Configure UADM2 Software User ID 997 Defaults Box User ID voice processing uses for the default values when creating a new User ID The field values are copied into a new User ID upon initialization See the System Configuration parameter defaults_box in Chapter 2 Configure UADM2 Software User ID 998 Direct Message Direct Message User ID for all ports or specified ports voice processing records a message for a User ID without having to execute the Extension field and or hear the User ID s greeting This is particularly useful for an Operator transferring directly to voice mail See the System Configuration parameter box_send in Chapter 2 Configure UADM2 Software User ID 999 System Administrator User ID Enables the System Administrator to create system lists record and delete system announcements record the busy hold music or message manage User IDs and review system status See System Administrator Guide for de
133. iguration screen set adpcm_hg 64 Stratagy operates The options are o j a set adpcm_ng 64 in groups that def ine a specif ic set displays shown right The ERA Tine begins with a sign it isa N parameters are listed in set area_office group heading or an option that has set auto_report been commented out and therefore has alphabetical order o A set box_idx 411 The System Configuration ASA Aunn Screen is split into two a areas the left lists the set daylight saving time true actual parameters and their EASP anria m values the right lists tasers D context sensitive help for SA each parameter 2 Highlight the parameter by using the arrow TV Of Page Up and Page Down keys Press Enter 3 Modify the parameter using the line editor at the top of the screen If a line begins with a it is a heading or a parameter that is commented out and is not active To enable a parameter that is commented out remove the starting and set the value 4 Press ESC 5 From the System Config screen press 1 The changes are transmitted to GVPH and GVPH is shut down and restarted By shutting down and restarting the GVPH the changes take effect Or 2 The changes are transmitted to GVPH but GVPH is not shut down or restarted Until you restart GVPH the changes do not take effect or 3 The changes you made are cancelled and not saved 6 If you pressed 1 to save the changes press any key to reboot The DOS prompt
134. igure the GVPH voice processing software Bunooysa qno L pue a9ueua uIen Maintenance and Troubleshooting Tools Tools This section discusses the following selections on the Tools menu e Backup Utility e Restore Utility e Upgrade Stratagy Software e Retrieve Trace File e Filecopy Figure 8 1 shows the complete Tools menu For the Telephone System Configuration Toshiba Plug and Play and System Configuration options see Chapter 2 Configure VADM2 Software for details Backup Utility Restore Utility Upgrade Stratagy Software Telephone System Configuration Used for GVPH Software upgrade Edit Telephone System Dial Codes select dial codes Edit System Integration Patterns Tools Menu select menu item 7363 Strata CIX w SMDI Toshiba Plug and Play Stratagy System Configuration Parameters Retrieve Trace File Filecopy Figure 8 1 Navigating the Tools Menu 8 2 Maintenance and Troubleshooting Backup Utility The Backup Utility is used to back up information from the flash ROM memory of the GVPH to the UADM2 Admin PC s hard drive CAUTION For PCs equipped with external modems Toshiba advises that you perform the Backup Utility on site because of possible errors that can be induced through the telephone network Note A database from a GVMU cannot be restored to a GVPH Backup functions are available for either a customer s database or mailbox names and greetin
135. ilboxes selected After running a report you can view print or save the report to a file Viewing and printing is restricted to 80 characters across outputting to a file is not restricted Report Definitions Defining the contents of a report involves selecting the Report Definition Fields from the Reports Menu This report definition can be saved for future reports you want defined using this format and once saved can be used to generate a report automatically at a specified time each day Once a report definition is created you can run a report using the definition Voice processing selects and sorts the report information according to the report definition See Run Report on page 1 5 After running a report you can view print or save the report to a file suoday ua s s 7 3 System Reports Report Definitions Create Report Definitions 1 2 4 From the Main Menu press Alt R Type the password and press Enter The default password is Stratagy with the first letter uppercase The Reports screen displays See Figure 7 2 Number the Report Definition Fields in the column order you want them to appear on the report For example if you want a report listing the User ID Calls Last and Messages Maximum from left to right the values for these fields would be User ID 1 Messages Maximum 3 Calls Last 2 Select Save by pressing Alt s Note Only report definitions which you plan on using again
136. ined If the Security Code field is defined in the Defaults Box User ID voice processing uses it instead of the User ID e All other Users Menu Options and Group Chains fields are copied All Notify and Auto records are copied 1 From the Users Menu Options screen type the User ID mailbox number in the User ID field Press Enter Voice processing automatically loads the User ID mailbox 2 Press Alt c A pop up box displays shown right 3 Type the range Press Enter Voice processing First User ID PE creates the specified range of User ID mailboxes rai using the displayed User ID mailbox as a 2 template 4 To customize the first User ID mailbox copied define the User fields user s information basic options groups chains menus Note Use Enter or the arrow keys TV to move between fields Range to copy to 4184 5 Press Alt s The changes are saved 6 As appropriate continue defining the User ID mailbox using the Auto and Notify Menu See Auto Scheduling Menu on page 1 20 and Notify Menu on page 1 27 for detailed information 7 Repeat Steps 4 6 for each of the User ID mailboxes copied snueyy Menus Users Menu Delete Mailbox Important When you delete an existing User ID mailbox all messages and recordings for the mailbox are deleted CAUTION Delete all Guest User IDs of this User ID mailbox before deleting the User ID mailbox 1 From the Users Menu Options screen t
137. information options for the User ID mailbox e Group Chains see Figure 4 5 and Table 4 6 on page 14 Chain group and menu information for the User ID mailbox e Info Status see Figure 4 7 and Table 4 8 on page 18 Displays statistics for the User ID mailbox that can be used to generate reports Create User ID Mailbox Note When you create a User ID mailbox voice processing uses the Defaults Box User ID default 997 as a template for the new User ID mailbox 1 From the Users Menu Options screen type a unique number in the User ID field and press Enter Voice processing initializes the remaining fields with the values specified in the Defaults Box User ID 2 To change any field settings place the solid color edit block that appears on the screen next to the field name Type the information in the field and press Enter Or for some fields press the spacebar to toggle the value Notes e Use Enter or the arrow keys N to move between fields To display detailed help for the current field press F1 See Online Help Function on page 1 6 3 When finished press Alt s 4 If necessary access the Groups Chains screen and make any required changes to the field settings The Groups Chains screen displays 5 When finished press Alt s The User ID mailbox is saved and the Box Created and Box Saved fields of the Info Status Screen change from NEVER to the current date and time 6 As appropriate continue def
138. ing assumes it is the name of an ASCII file with columns separated by commas Syntax KV file field value where file ASCII file with columns separated by commas comma delimited Valid DOS file name Can be a variable field ASCII file column number 1 is the value of the field before the comma Can be a variable value Any alphanumeric string Can contain S variables Note Maximum of 1 custom made file is taken as 4kbyte L Switch system language immediately changes the system prompts to use the specified file usually the specified file s name indicates the language All system prompts change including User mode prompts Syntax L language Examples L ENGLISH L SPANISH Token Programming Defined Tokens Table 5 3 Defined Tokens continued Token Description Audiotex menu the M token enables you to specify fast single digit entry for audiotex menu selections While voice processing processes this token it plays or says the specified greeting while waiting for a single DTMF digit to be pressed by the caller When the caller presses the single DTMF digit voice processing looks up the menu selection that matches and continues processing at the specified User ID Therefore this eliminates the normal delay for determining completed DTMF entry Note While this Token is active no other digits except the defined menu selections is recognized Syntax M Gn count delay where Gn Us
139. ining the User ID mailbox using the Auto and Notify Menus See Auto Scheduling Menu on page 1 20 and Notify Menu on page 1 27 for detailed information Menus Users Menu Modify User ID Mailbox 1 From the Users Menu Options screen type the User ID mailbox number in the User ID field Press Enter Voice processing automatically loads the User ID mailbox If the User ID does not exist voice processing assumes that you are creating a new User ID mailbox see Create a Mailbox above Note To determine whether a particular User ID has already been created look at the Box Created field in the Info Status Screen 2 Access the Users Menu screens as needed and define the User fields user s information basic options groups chains menus Notes Use Enter or the arrow keys N to move between fields e To display detailed help for the current field press F1 3 When finished press Alt s The User ID mailbox is saved 4 appropriate continue defining the User ID mailbox using the Auto and Notify enus See Auto Scheduling Menu on page 1 20 and Notify Menu on page 1 27 for detailed information Copy Mailbox es When you copy a User ID mailbox voice processing uses the existing mailbox as a template to create the new mailboxes Notes User s Information fields are not copied The User ID field contains the new User ID you specified Comment Extension and Directory Name fields are not def
140. initial company greeting User ID or the system can say Thank you for calling good bye and disconnect By default a caller is returned to the instruction greeting User ID 991 This can be chained via the Done chain in the user s mailbox Group Partitions Call Blocking Mailbox Feature Define the group s that a User ID belongs to by filling in the group number s on the Users Menu Groups Chains screen User IDs can only access other User IDs that are defined as being in the same group Guest Users Mailbox Feature This feature defaults to disabled 1 To enable it enter 0 22 number of guest User IDs the user can create in the Guests field User Menu Options screen The Administrator also controls the configuration of each created Guest User ID through the use of the guest_defaults parameter The parameter is set to a standard system template User ID 996 but a new template can be created and used in its place Guest Users Limit This feature is set in two ways e System Limit The Guest Users Limit for the entire system is set by entering values in the guest_min default 90000 and guest_max default 90021 parameters The difference of How Voice Processing Operates Feature Programming the entries is the maximum number of guest user IDs that can be created by all users on the system e User ID Limit A limit is set default 1 for each User ID by entering a value in the Guests field on the User s
141. ive_hold 2 6 admin_port 2 17 area_office 2 6 auto_report 2 6 3 18 auto_report_time 3 18 baud1 4 2 17 begin_rec_prompt 2 7 box_grt 2 18 3 13 box_idx 2 7 3 11 box_snd 2 7 cancel_busy_hold 2 7 cmt_maxlen 2 7 3 12 connect_tone 2 7 databits1 4 2 17 defaults _box 2 8 dir_play_uid 2 8 diskwarn 2 8 3 19 dtmf_dly 2 8 dtmf_gate 2 9 3 11 dtmf_on 2 9 error_box 2 9 fixed_len0 9 2 19 future_delivery 2 9 3 12 gain_norm 2 10 3 16 guest_defaults 2 10 3 14 guest_max 2 10 3 14 guest_min 2 10 3 14 hangup_supervision 2 10 hot_box 2 11 3 12 ksu_time 2 11 login_pount 2 11 lognam 2 11 max_dl_inits 2 11 max_prompt 2 11 min_msg 2 12 msg_log 2 12 msg_pending_threshold 2 12 3 17 n_msg_scan 2 12 n_ochan 2 12 3 16 3 19 n_rings 2 18 nam_maxlen 2 12 3 17 notify_restriction 2 12 3 19 parity 4 2 17 partial q_ok 2 12 password 2 13 pbx_type 2 13 per port definitions 2 18 play_caller_id 2 13 3 10 play_skip 2 13 3 16 please_hold 2 13 purge 2 13 3 16 security_max_length 2 14 3 20 security_min_length 2 14 3 20 serial port definitions 2 17 serial_portl 4 2 17 short_direct_send 2 14 shutdown 2 14 skip_name_announce 2 14 smdi_base_port 2 22 smdi_port 2 22 smdi_pretimeout 2 22 smdi_type 2 22 stopbitsl 4 2 17 tape_length 2 15 3 14 timestamp_forwards 2 15 tmo_2digit_menu 2 15 tmo_blank 2 15 3 18 tmo_dtmf 2 15 tmo_dtmf_login 2 15 tmo_hold 2 15 tm
142. l capabilities The GVPH installs in a dedicated cabinet slot with SMDI integration built in An RS232 maintenance jack to connect an Admin PC or external maintenance modem is built in on the GVPH and a built in modem Administration requires the UADM Administration Software The GVPH is pre programmed with default mailboxes that match CIX40 default station numbers adding simplicity to any installation The GVPH uses UAdmin20 UADM2 software to configure and maintain its voice processing system This chapter discusses how to start up use and shut down the UADM2 Admin software for maintenance and other functions More specifically this chapter discusses Access UADM2 Admin Compares the two methods for accessing the UADM2 Admin software locally or remotely Local Access Access UADM2 Admin software via a cable connecting the GVPH with a portable or desktop PC Remote Access Access GVPH via a modem from a portable or desktop PC System Startup How the Strata CIX40 voice processing system starts up Use UADM2 Admin software Navigating through the menus and using online help Online Help Function Describes help line and detailed help System Shutdown Exiting the UADM2 Admin program and accessing the Stratagy Configuration Utility Main Menu Options Using the Main Menu for customization and administration Main Menu Field Descriptions shows the main menu and gives a definition of each field uluupy ZIN
143. lays shown at right the User ID statistics In addition to the screen display a report can also be generated based on the statistics shown Report Definitions on page 1 3 The menu provides e Date and time User ID was created e Date and time User ID was last modified STRATAGY Save Delete Auto Notify Esc EXIT Group Chains PgDn NEXT PgUp PREV Info Options Status User ID Extension 215 Directory Mame 1 Security Code Directory Mame 2 Comment User s Statistics Box Created NEVER Box Saved NEVER Messages Current B Max imum B Statistics Calls Transfers Logins Notifies B sec B Statistics Started Last Called Last Transfered Last Login Last Notified Connected Secs User Secs Faxes NEVER NEVER NEVER NEVER NEVER Total Fax At e When date and time statistics were last reset e Message activity e Caller activity e User activity See Chapter 4 Menus for details on the statistics Listen to System Activity When logged on to the System Administrator User ID mailbox 999 you can select Review System Status Voice processing plays verbally the status information e Percent of flash ROM space remaining e Number of ports in use e System date and time Report Types 4063 You can generate a variety of reports that provide information about the voice processing system and User ID mailboxes e Log informa
144. lbox plays when the change occurs Plays even if Users Menu s Current Greeting Max is set to O user cannot change greeting Possible values 0 1 7 Default 0 system greeting Menus Notify Menu Notify Menu Customizing User ID mailboxes involves defining User IDs using the Users Auto Scheduling and Notify Menus This chapter discusses the following Notify Menu functions e How Voice processing uses Notify records e Templates e Access exit the menu e Menu Options e Create modify or disable records templates e Notify Menu field descriptions How Voice Processing Uses Notify Records The Notify Menu enables you to program voice processing to automatically notify a caller of messages or a System Administrator of low flash ROM space or unsuccessful system startup There are ten Notify records available for each User ID Each record represents one method of notifying the user of new messages The six types of notification normal relay pickup disk urgent and panic are based on the action that activates the notification Notification methods are programmed using the Token Programming Language and include message waiting lights beepers pagers other telephones inside extensions or outside numbers and office paging systems By using available templates predefined notification instructions fields may be defined and assigned to one or more mailboxes that require the same type of notification for example message waiting
145. lbox to play information only and not record messages To prevent voice processing from taking messages after the User ID s greeting plays set Store Messages to No and Copy Messages Toto blank Possible values blank valid User ID mailbox Default blank Copy Messages To is off Message Volume Volume at which messages are played back to the user This value can be set by the user through the telephone using the Play Message Controls Possible values 6 softest 3 loudest Default 0 Menus Users Menu Table 4 4 Options Screen Fields continued Guests Number of Guest User IDs the User ID can create For each Guest User ID created the value decrements by 1 For example if the Guests field was set to 5 and the user created 3 Guest User IDs Guests would now display 2 0 22 Number of Guest User IDs the user can create 1 User cannot use the Guest User ID feature Possible values 1 cannot use Guest User IDs 0 22 Default 1 Message Pending Messages that a user partially hears five seconds or longer set by msg_pending_threshold parameter are called Pending messages They remain in the New Message Queue the Message Waiting LED is turned off and a Return Receipt is sent if applicable Note If the Saved Msg Que field is set to No the setting for this field has no effect on the voice mail system Yes This User ID mailbox may store pending messages No This User ID mailbox may not
146. le to the Flash IVP8 s C drive PTEE vas Press any key to Copy From CALLERID TXT continue Copy To token01 CALLERID TXT 8 Press Esc Stratagy ESC Exit F1 Melp Admin s Main Menu displays 9 From the Main Menu press A1t U to access the Users Menu 10 From the Users Menu create and save User ID mailbox 900 Enter the K token string in the Extension field Set the mailbox s Do Not Disturb field to Off and configure the Done and RNA chains 8 12 11 From the Users Menu create and save the Caller ID greeting mailbox 890 Set the Do Not Disturb DND field to On for this mailbox unless another token string is being used to run a subsequent application 12 Press Esc The Stratagy Admin Main Menu displays 13 Press A1t T The Tools menu displays 14 Press 6 The Stratagy System Configuration screen displays Maintenance and Troubleshooting The example mailbox 900 looks like this Mailbox 900 Extension KFV CALLERID TXT 1 K 2 S2 G S2 Suppress normal process KF Suppresses DTMF gate V CALLERID TXT 1 K 2 S2 Searches field 1 of the callerid txt for a value that matches K If a match is found Stratagy stores the value in field 2 of the callerid txt as S2 If no match is found the remaining values in the token string are ignored and Stratagy executes the Done chain User ID 990 G S2 Goes to mailbox number stored in S2 e g user ID 890 Done
147. ling the user offsite when he receives a message marked Urgent To do this for the particular paging Notify record change the Type field from Normal to Urgent To program voice processing to notify a user via his digital pager when he receives a message marked Urgent is similar to Notification to a Pager Program Example In the following example e User ID 405 e Dial 9 for an outside line e The paging system uses the to designate a in the pager display To program the example Define the Notify record to contain Title lt enter title comment for identification gt Type URGENT Variable lt digital pager s telephone number gt Method 9W 4 T V W 2 P U 9 Dials 9 for an outside line W 4 T Waits up to 4 seconds to hear dial tone YN Dials the contents of the Notify record s Variable field This should be the digital pager s telephone number Pauses 4 seconds 2 seconds x 2 W 2 P Waits up to 2 rings for the pager beeper to answer 5 Pauses 0 5 second to enable the pager s answer confirmation tones U Relays the User ID Dials to end call Pauses 0 5 second How It Works When voice processing receives an Urgent call for this User ID voice processing 1 Dials the user s digital pager s telephone number 2 When the pager answers voice processing relays the User ID For this example the following displays on the pager 405 sa dwex3 uoneziwosng 6 13 Cus
148. ller who has invoked relay paging used only in the Notify record Method field Sn DTMF digits currently represented by the variable Sn where nis a number from O to 9 P This is most effective for repeating the DTMF entered by a caller for confirmation Sn N DTMF digits currently represented by the variable Sn as a number where the range is assumed to be between 0 and 999 million Sn D DTMF digits currently represented by the variable Sn as a date where the format is assumed to be either mmddyy which assumes a year in the 1900s or mmddyyyy Sn T DTMF digits currently represented by the variable Sn as a time of day where the format is assumed to be hhmm Sn DTMF digits currently represented by the variable Sn as a dollar amount where the last two digits are assumed to be cents Sn F The same as Sn except voice processing uses francs and centimes Sn P The same as Sn except voice processing uses pesos and centavos U uid Name and extension recording for the current User ID or User ID uid If there is no recording voice processing says the current User ID digits or User ID digits uid V Digits in the Notify record s Variable field X file Voice file defined by file Examples P G1 Voice processing plays greeting 1 for the current User ID This enables you to record and play any prompt P 06261994 D Voice processing says June twenty sixth nineteen ninety four P 06
149. lling limits and loops te Syntax Sn item where Sn One of the S storage variables range 0 19 item Positive or negative value or another S variable Defaults to 1 if not specified Buiwiweiboig USMOL 5 17 Token Programming Defined Tokens 5 18 Table 5 3 Defined Tokens continued Token Description Equate gives the specified storage variable the value specified The value may be a string or a numeric and should be quoted The four option syntax enables substring assignments Syntax n item S Sn item start end where Sn One of the S storage variables range 0 19 item Any alphanumeric string Can contain S variables start Starting character position for assigning a portion of item end Ending character position to assign when used with start Examples S1 SPANISH Gives S1 the value of SPANISH S1 SPANISH 3 5 Gives S1 the value of ENC E is the start character and C is the end character S1 S2 1 3 where S2 7530414 Extracts prefix of the telephone number in S2 the first through third number and gives S1 the value of 753 21 Exists in file searches the specified file for the specified item Stratagy searches the file on a line by line basis and the item is found when it matches an entire line within the file If the item is found processing continues at the User ID specified if not processing continues with t
150. lls the modem to come to Attention amp F Return to factory defaults Instructs the modem to use the factory set parameters i amp C1 Data Carrier Detect DCD signal a Init Set to on it indicates presence of a data carrier ring amp D2 Data Terminal Ready selected LO Speaker volume Off or low volume QO Mode responses Enables result codes to be issued to the screen vo Result code format Numeric format XO Extended result codes Disables monitoring of busy tones unless forced otherwise by country requirements Sends only OK connect ring no carrier error and no answer result codes EO Command Character Echo Disables echoing of the commands to the screen Note Internal modems do not function when set to COM3 or COM4 9JBMYOS ZINAVN SANBIJUOD 2 3 Configure UADM2 Software Tools Utility Tools Utility This section discusses the Tools menu For the Backup Utility Restore Utility Retrieve Trace File and Filecopy functions see Chapter 8 Maintenance and Troubleshooting To access Tools Option 1 Press Alt t 2 Type the password the default password is Stratagy and press Enter See Tools on page 1 2 for a description of the menu options Toshiba Plug and Play The GVPH is pre installed as Strata CTX100 with SMDI 3 digit mailbox numbers Select Strata CTX670 Expanded for 4 digit mailbox numbers JUadmin 2 0 1 STRATA CTX 28 IVP8 ONLY 2 RATA CTX 28 SMDI IVP8 ONLY 3
151. lse Default true diskwarn Percentage threshold voice processing uses for causing a Disk Notify to execute This is a remaining percentage threshold Example To have voice processing notify you when the remaining flash ROM space falls below 20 use a value of 20 For voice processing to notify a user usually the System Administrator when flash ROM space is low create a Notify record with the Type field set to DISK see Notify Menu on page 1 27 Possible values 1 99 Default 5 dss_active NOT SUPPORTED dtmf_dly Controls the time between DTMF tones when voice processing is dialing O The time is country dependent 50 ms in the US 80 ms in the UK This is appropriate for almost all cases Possible values 0 3 19 units of 10 ms Default 8 Configure UADM2 Software System Parameters Parameter Description continued dtmf_gate Voice processing before dialing any User ID Extension field first verifies that DTMF was entered since the call last accessed the User ID usually Caller Instructions User ID 991 specified in the Done chain of the initial User ID usually Company Greeting User ID 990 This gate prevents the transfer of a dead phantom call to the Operator on those switches that do not have disconnect supervision True Voice processing gates by requesting the caller to Say yes at the tone to complete the chain and transfer False Voice processing d
152. lt to make both the daily schedules morning afternoon night weekend and the holiday schedules work in one mailbox The following is an alternative method using a Holiday Divert mailbox to search a list of holidays for the year and divert to a Holiday Greeting mailbox Program Example In the following example e User ID 900 Holiday Divert e User ID 900 sends the call to User ID 980 if it is a holiday otherwise the call is routed to User ID 900 s RNA chain for normal call processing e User ID 980 Holiday Greeting e Greeting 2 plays Toshiba is closed for the holiday e ASCII text file HOLIDAYS TXT lists all holiday dates e Voice processing System Configuration s per Port Definitions box_grt parameter is configured to start at User ID 900 for all valid ports Note Token txt files are limited to 100Kbs To program the example 1 For User ID 900 Holiday Divert define the user s record to contain Extension Y HOLIDAYS TXT 980 Suppresses normal process Y HOLIDAYS TXT 980 In file HOLIDAYS TXT search for the current date y If found goes to User ID 980 Done Chain 991 RNA Chain 990 2 For User ID 980 Holiday Greeting define the Users record to contain e Do Not Disturb On unless using a Menu token e Greeting 2 3 Access the User ID mailbox via telephone Record a generic holiday greeting Greeting 2 Toshiba is closed for the holiday sa dwex3 uone
153. m Shutdown 3 2 990 company greeting 3 2 3 13 991 caller instructions 3 2 994 fax tone detect 3 2 3 12 995 future delivery 3 2 3 12 996 guest defaults 3 2 3 14 997 defaults box 3 2 998 direct message 3 2 999 system administrator user ID 3 2 3 19 customization examples 6 1 fixed length parameters 2 19 how voice mail processes 3 5 mailboxes 3 4 3 8 4 2 Index copy 4 3 create 4 2 delete 4 4 modify 4 3 types control 3 4 information 3 4 user 3 4 multiple 6 2 number defined 1 11 reserved 3 2 status 6 2 user statistics 4 17 user_log parameter 2 16 users menu 4 1 access 4 1 customization examples 6 1 directory names 4 6 examples 6 1 exit 4 1 field descriptions 4 5 group chains screen 4 13 info status screen 4 17 menu options 4 2 message statistics 4 17 options screen 4 8 security code 4 7 user ID mailbox copy 4 3 create 4 2 delete 4 4 list boxlist 4 4 modify 4 3 user statistics 4 17 utilities configuration 2 1 scandisk 8 23 trace 8 18 view system user activity 7 1 voice forms 3 20 voice notification customization example 6 11 IN 7 This is the last page of the document
154. mary 10 one line descriptions of existing schedules display e Auto Scheduling Record Options Auto fields for the record highlighted in the Auto Record Summary modify Create Auto Scheduling Records Important When creating Auto Schedule records be careful that records do not overlap begin or end at the exact same time 1 In the Auto Record Summary section of the Auto Menu highlight the first available lt Disabled gt description line Note Use the PgDn and PgUp keys to move between lines 2 Press the spacebar to toggle the Auto Record Options Enabled field to YES 3 To change any field settings place the solid color edit block that appears on the screen next to the field name Type the information in the field and press Enter or for some fields press the spacebar to toggle the value snueyy Notes Use Enter or the arrow keys N to move between fields e To display detailed help for the current field press F1 See Online Help Function on page 1 6 4 When finished press Alt s You are asked if you want to overwrite the Auto Record 5 Press Y Voice processing automatically transfers the data to the description line in the Auto Scheduling Record Summary highlighted in Step 1 4 21 Menus Auto Scheduling Menu Modify Auto Scheduling Records 1 In the Auto Scheduling Record Summary section of the Auto Menu highlight the record you want to define Note Use the PgDn and PgUp keys to move b
155. n features pre programmed including future delivery and guest defaults Notify contains templates e g message waiting light control and pagers you can use for defining User ID Notify records This chapter provides examples grouped by menu i e Users Notify Auto of some of voice processing s capabilities Each example provides detailed information including the programming and how it works For examples that use the Token Programming Language each token is defined Note See Chapter 5 Token Programming for complete details about the Token programming language Users Menu Examples The following examples are included in this section e Using a Status User ID to Check Message Count for Multiple User IDs on page 1 2 e System Paging a User for Special Callers on page 1 3 e System Paging for Ring No Answer on page 1 4 e Switching and Maintaining Languages on page 1 6 e Holiday Greetings Holiday Divert Mailbox on page 1 9 sa dwex3 uoneziwosng Customization Examples Users Menu Examples 6 2 Using a Status User ID to Check Message Count for Multiple User IDs The creation of the status User ID involves using an optional argument Suppose that one person owns several User IDs that he she has given out to different classes of callers personal friends one number business clients another etc This person would like to be able to call in to check if any of these User IDs have messages wai
156. n software provided by TAIS suppliers In such event you agree that such supplier may be designated by TAIS as a third party beneficiary of TAIS with rights to enforce the Agreement with respect to supplier s software YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LICENSE AGREEMENT AND THAT YOU UNDERSTAND ITS PROVISIONS YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS YOU FURTHER AGREE THAT THIS LICENSE AGREEMENT CONTAINS THE COMPLETE AND EXCLUSIVE AGREEMENT BETWEEN YOU AND TAIS AND SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN OR ANY OTHER COMMUNICATION RELATING TO THE SUBJECT MATTER OF THIS LICENSE AGREEMENT Toshiba America Information Systems Inc Telecommunication Systems Division 5932 9740 Irvine Boulevard Irvine California 92618 1697 United States of America DSD 020905 Toshiba America Information Systems Inc Telecommunication Systems Division End User Limited Warranty Toshiba America Information Systems Inc TAIS warrants that this telephone equipment manufactured by Toshiba except for fuses lamps and other consumables will upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition be free from defects in material and workmanship for twenty four 24 months after delivery except as otherwise provided by TAIS in the TAIS warranty accompanying the products or posted on TAIS s website Products which are not manufactured by Toshiba but are purchased from Toshiba will be su
157. n using the Users Menu screens e Reports A1t R generates reports See Run Report on page 1 5 for more information e Shutdown Alt S shuts down the system See System Shutdown on page 1 7 in this chapter e Tools A1t T uses the Filecopy Utility See Filecopy on page 1 16 in this chapter e Date Time This option is not supported GVPH s date time is set by the Strata CIX40 clock and cannot be manually changed using UADM2 Admin software Note In conjunction with this option the GVPH also does not support the following parameters daylight_saving_time ksu_time and console_slot_id To access the options 1 Press Alt the first character of the option e g Alt U for the Users Menu 2 Type the password The default password is Stratagy with the first letter uppercase uluupy NOVA sn PUB SSIDIY Access and Use UADM2 Admin Main Menu Field Descriptions Main Menu Field Descriptions Menu Bar gt System gt STRATAGY Information TAIS Inc Copyright 2004 Strata CIX 1088 w SMDI NEVER Port gt NEVER Activit NEVER ctivity NEVER Statistics Figure 1 3 Main Menu with Sample Data Table 1 4 Main Menu Screen Fields Menu Bar Access Options select Users Press Alt U to access the Users Menu See the Programming Section Reports Press Alt R to generate reports See Run Report on page 1 5 for more information Shutdown Press Alt S to shut
158. ncludes IDLE Port is idle and available for calls GREETING Mailbox greeting is currently playing RECORDING Message currently being recorded DIAL Voice processing is dialing out RING Incoming call ringing is recognized BUSY Dialed extension is busy PCPM System tone patterns being analyzed MAIL System prompts during message taking ANSWER Voice processing has detected an answer after dialing out transfer paging MENU Mailbox user menu choices are playing EXECUTE Executing program of a mailbox token programming CHAIN Done busy or RNA chain is being executed System accepting new incoming digits while greeting of a Mailbox is playing LOGIN User in process of logging on to Mailbox FIND Directory mailbox executing NO ANSWER No answer detected during transfer or dial out Calls Number of calls made or answered by the port Last Last time hh mm the port started activity NEVER displays if the port has had no activity since the system was last started Configure UADM2 Software 2 This chapter provides detailed information about configuring UADM2 software and discusses e Configuring UADM2 software e Toshiba Plug and Play e Telephone System Configuration e System Configuration e System Parameters e Simplified Message Desk Interface SMDI 9JEMYOS ZINAVN SANBIJUOD Configure UADM2 Software Configuring UADM2 Software 2 2 Configuring UADM2 Software Settings for the communication po
159. ng Defined Tokens 5 12 Table 5 3 Defined Tokens continued Token Description N continued Examples Suppose an ASCII file contains a listing of dealers available parts and orders on those parts You could use the R token to obtain information about how many parts the dealer wants to order and then use the N token to update the database R G1 S1 40 G1 Plays greeting 1 Please enter your dealer number S1 Stores the caller s entry in variable S1 40 Waits 4 seconds 40 10 4 for DTMF after playing the greeting R G2 S2 20 G2 Plays greeting 2 Please enter the number of telephones you want to order S2 Stores the caller s entry in variable S2 20 Waits 2 seconds 20 10 2 for DTMF after playing the greeting R G3 S5 20 G3 Plays greeting 3 Please enter the number of key systems you want to order S5 Stores the caller s entry in variable S5 20 Waits 2 seconds 20 10 2 for DTMF after playing the greeting N ORDERS DOC 5 S1 9 S2 12 S5 e Searches ORDERS DOC for the first record that has the value of S1 in field 5 e Replaces the current value of field 9 with S2 e Replaces the current value of field 12 with S5 e Saves the record back to the database O Timed on hook an on hook condition for the specified amount of time Depending upon the value of tenths you can effect a flash or even a hang up condition This is useful for gene
160. ng three files assist you in determining the source of a problem e TRACE OUT logs the GVPH s activity e STRATAGY LOG contains information on how many channels ports the system started up with and the execution summary tells you basically that all of your messages have a home etc e MSGLOG logs all messages received and every mailbox that checks for messages along with the DMTF entered Determine Problem Resolving problems will be much easier if you consider the following Check that all connecting cables are correctly and firmly attached Loose cables can cause erroneous or intermittent signals You may need to inspect the cables for loose wires and connectors for loose pins If a problem occurs while voice processing is functioning document as much information concerning what is happening as possible Once the information is obtained shut the system down to prevent any extensive file corruption Remember to document what is happening Write down what the system is doing and what actions you took if any immediately prior to and after the problem Consider the simplest solution first Ask yourself logical questions and consider the alternatives e Which part of the system is operating erratically e Can you connect with UADM2 Admin Do you see any messages or random characters e Do any of the indicator LEDs glow Which ones Do they stay on or do they blink e Check the LED indicators on the GVPH Table 8 4 on page 8 19
161. ngs Do Not Disturh Screen Calls Store Messages A default is 4 OFF Lock OFF OFF Lock OFF YES Max 18M sec Copy Message To Message Volume Message Pending Amis Options 7396 Options Screen Fields Guests OFF Gateway Box NO Options Screen with Sample Data STRATAGY Esc EXIT Info Status PyDn NEXT Conn Directory Nan Current Greeting Busy Greeting ID Call Play Date Time Record Name Message Order DSS Port AmisSysNunber PgUp PREV Group Chains oes ent e 2 A Max S S Max NO YES YES FIFO 1 45 45 sec sec Busy Hold Slow Menu Saved Msg Que Caller Menu DSS Port field not supported b the GVPH Menu Bar See Users Menu Field Descriptions on page 4 5 for a definition of the fields User s Information See Users Menu Field Descriptions on page 4 5 for a definition of the fields Basic Options RNA DND Call Screening and message information for the User ID mailbox Ring No Answer RNA Maximum Rings Default Possible values 4 0 uses system default 1 9 When transferring a call to the User ID the number of rings voice processing waits before determining a RNA status This option only works when voice processing is controlling the call transfer during a monitored or supervised transfer For example if the telephone is not answered within four rings
162. ngs are not How Voice Processing Operates Feature Programming 3 14 locked the user can change the greeting number and or record new greetings up to the permitted length Greeting Company System wide Feature You must record all company greetings using the Information User IDs such as the initial greeting User ID typically 990 A company for instance can have a standard greeting play during regular business hours and a second greeting play after hours which informs callers that the business is closed etc A third greeting can also be recorded which explains that the company is closed for the holiday Since the Auto Scheduler permits holidays to be programmed up to a year in advance and repeats automatically at one year intervals the holiday greeting can play automatically on each holiday Greeting Port Selectable System wide Feature This feature defaults to User ID Mailbox 990 for all ports This feature should be configured to start processing with the appropriate User ID based on the expected use of the voice processing ports If you need to change the default use the box_grt parameter After verifying the box_grt parameter setting is correct the User IDs must be created and configured and their greetings recorded to give callers the desired information Greeting Restart Mailbox Feature After a caller has left a voice message for a User ID the call can either be transferred back to the
163. ning Thank you for calling Toshiba Greeting 3 plays Good afternoon Thank you for calling Toshiba The schedules morning greeting schedule starts at 8 00 a m Monday through Friday afternoon greeting schedule starts at 12 01 p m Monday through Friday evening greeting schedule starts at 5 01 p m Monday through Thursday weekend greeting schedule starts at 5 01 p m Friday To program the example Scheduling the greetings includes defining the Auto records and recording the greetings for User ID 990 For the morning greeting define the Auto record as follows Enabled Yes Change On date 08 15 2006 Change At time 08 00 8 00 a m Every Month s 0 Every Day s 1 Every Hour s 0 Every Minute s 0 Restricted To MTWTFSS YYYYYNN Extension leave blank Rings leave blank Do Not Disturb On Call Screening Off Greeting 2 For the afternoon greeting define the Auto record as follows 6 16 Enabled Yes Change On date 08 15 2006 Change At time 12 01 12 01 p m Every Month s 0 Every Day s 1 Every Hour s 0 Every Minute s 0 Restricted To MTWTFSS YYYYYNN Extension leave blank Rings leave blank Do Not Disturb On Call Screening Off Greeting 3 Enabled For the evening greeting define the Auto record as follows Yes Change On date Change At time 08 15 2006
164. nsion XXX XXXU release the call to extension XXX if ring tone is detected Chaining Mailbox Feature Voice processing s chaining feature enables the flow of control during call processing to be directed from one User ID to another based on the results of dialing the Extension field Users Menu Groups Chains screen Note The User ID can not be configured in Do Not Disturb mode The three possible chaining conditions are Done RNA and Busy Directory Mailbox Feature Set the box_idx parameter for the User ID Mailbox that searches the directory for user names default is 411 You can also designate a different mailbox for different ports How Voice Processing Operates Feature Programming Distribution Lists Mailbox Feature Set the cmt_maxlen parameter for the time allowed for recording a list comment defaults to 10 Do Not Disturb Mailbox FeatureThis feature defaults to disabled Off To activate this feature set the Do Not Disturb field Users Menu Options Screen to On This enables the user to turn this feature On or Off from the phone s dial pad If you set the Do Not Disturb Lock field to On the user is prevented from changing the DND feature in this manner and only the Administrator can change it This feature can also be set to switch automatically to DND mode and back again at a certain time day date using the Auto Scheduling Menu Extensions Scheduled Mailbox Feature Set the scheduled extensions in the A
165. o a new User ID upon initialization e User s Information fields are not copied The User ID field contains the new User ID you specified Comment Extension and Directory Name fields are not defined If a Security Code is defined voice processing uses it instead of the User ID as the default e Since guests can only access the User ID that created it and other guests of that User ID voice processing defines Group 1 as the User ID of the mailbox that created it For example if the Guest User ID was created by User ID 76 then Group T s value is 76 e All other Users Menu Options and Group Chains fields are copied All Notify and Auto records are copied e Define the Defaults Box settings before creating User IDs This initializes all new User IDs with a minimum number of settings This is useful for setting default settings such as message light On Off Except for Group field values this parameter operates in the same manner as the guest_defaults parameter Possible values valid User ID Default 997 Directory search feature plays the User ID of the mailboxes that it finds True Ifa name recording is available the caller hears both the name recording and the digits for that person s User ID If a name recording is not available just the digits play False If aname recording is available the caller hears only the recording If there is no name recording voice processing does not present the entry Possible values true fa
166. o_idle 2 16 tmo_menu 2 16 tmo_pickup 2 16 tmo_resume 2 16 3 16 tmo_silence 2 16 tmo_sound 2 16 trace_cap 2 16 use_pvc 2 16 user_log 2 16 parityl 4 parameter 2 17 partial_q_ok parameter 2 12 password parameter 2 13 pbx_type parameter 2 13 per port definitions parameters 2 18 personal greetings 3 12 play_caller_id parameter 2 13 3 10 play_skip parameter 2 13 3 16 please_hold parameter 2 13 ports parameters 2 17 per port definitions 2 18 universal 3 19 programmable dial actions 3 18 programming tokens 5 1 purge parameter 2 13 3 16 R remote access manual dialing mode 1 3 prior to installation 1 3 using 1 4 replaced or variable tokens 5 4 reports 3 18 7 1 automatic generation 7 6 definitions 7 3 listening to system activity 7 2 log information 7 2 menu options 7 3 print 7 6 run a report 7 5 save to floppy disk 7 6 types 7 2 view 7 6 system activity 7 1 user activity 7 1 restart voice mail 1 9 restore utility 8 5 retrieve trace file 8 14 ring duration 3 18 ring no answer customization example 6 4 S sampling rates 3 20 scandisk 8 23 scheduling see auto scheduling menus screen advertisement 3 18 security code 3 20 4 7 security_max_length parameter 2 14 3 20 security_min_length parameter 2 14 3 20 serial_portl 4 parameter 2 17 short_direct_send parameter 2 14 shut down procedure Index via telephone set 1 7 shutdown see system shutd
167. oaded Run and the User ID range selected View Press A1t V to display the last report you ran z Press A1t P to print the last report you ran Uses the default printer configuration of the Print Uadmin PC File Press A1t F to output the last report you ran to a file on the Uadmin PC Esc Exit Press Esc to exit the Reports Menu and return to the Main Menu Report Definition Fields Select to create a report definition See Chapter 4 Menus for field definitions suoday wua s s 7 7 This page is intentionally left blank Maintenance and Troubleshooting 8 This chapter covers the maintenance and upgrade procedures for the GVPH voice processing system In addition it gives you procedures to identify and correct faults within the system Maintenance The voice processing system s integrated design makes it easy to maintain and relatively maintenance free The flash ROM memory device used in the voice processing unit contains no moving parts unlike traditional hard drives The UADM2 Admin software provides the utility and diagnostic programs to maintain and monitor the voice processing system This section discusses e Tools Utility Available from the Main Menu this utility consists of procedures that Back up and restore databases and or mailbox names and greetings Retrieve trace files Copy files to and from the flash ROM memory of the voice processing and the UADM2 Admin PC s hard drive Conf
168. oes not complete the chain and transfer by requesting the caller to Say yes at the tone Note Regardless of this parameter setting voice processing does not perform the gate action when the Extension field begins with Possible values true false Default true dtmf_guard_time Defines the amount of time required between DTMF digits of the same value e g 1 1 If another digit arrives within this guard time it will be discarded Possible values 0 1 2 3 9 0 filtering deactivated 1 100msec filtering transparent to users 2 200msec filtering mostly transparent to users 3 800msec filtering marginally transparent to users Default 0 Controls length the system plays the DTMF tones Example 20 is 2 sec 200 ms dtmf_on Possible values 10 20 90 units of 10 ms Default 20 2 sec Box that receives a notification if the system encounters a panic error on startup The notification runs when the system successfully recovers error_box Default 999 Note Default is fixed and cannot be changed future_delivery Future delivery enables users to specify the time and or date when a message is delivered When the messages are awaiting future delivery they are stored in the User ID specified in this parameter Therefore the Future Delivery User ID cannot be used for any other purpose The future delivery messages in this User ID cannot be deleted or listened to by accessin
169. ogical serial port the GVPH uses for SMDI integration Default 1 Note Fixed value can not be changed smdi_pretimeout Maximum number of seconds that an SMDI packet can precede the forwarded call Possible values 5 50 seconds Default 50 smdi_type Protocol the GVPH uses with data integration outbound integration Default smdi Note Default is fixed and cannot be changed Configure UADM2 Software SMDI Integration Test SMDI After the SMDI feature has been enabled in GVPH and the link has been established with the backplane the SMDI link can be tested Initial testing can be done by making test calls into GVPH Program a User ID with default options Use the default System Greeting and default System Busy greetings for the mailbox 1 Make a call into GVPH from an extension that is the same number as the User ID GVPH receives a Direct Call packet and prompts Please enter your security code Note If the system plays the Company Greeting then the CIX40 is not programmed properly Recheck the programming 2 Call forward a telephone All Calls From another extension call the forwarded telephone The System Greeting for the mailbox plays Y Notes 5 o 1 Ifthe system plays the Company Greeting then the CIX40 programmed properly Recheck the programming 2 CIX40 GVPH is programmed for plug and play operation The VMID matched the station PDN by default 3 Call forward a telephone for
170. ogramming Single digit Menus Mailbox Feature Define the single digit menu numbers up to 10 for each User ID on the Group Chains screen of the Users Menu Leaving a given number s field blank indicates the digit has no special significance while this User ID is processed A greeting must be recorded that the caller hears An example is I m not available to answer your call Press 1 to leave a message 2 to talk to my personal assistant 3 to page me 4 to send me a fax or 0 to talk to the operator The token programming language provides a special token M for prompting and processing menu choices Note Single digit menu 0 is normally reserved for the operator Storage Space Notification System wide Feature This feature defaults to 5 free flash ROM space To reset the feature use the diskwarn parameter values 1 99 The value percentage becomes the threshold or percentage of available disk space that remains on the flash ROM To receive notification when the threshold has been reached set User ID 999 s Type field Notify Menu to DISK Time intervals between notification alternate notification destinations etc can also be programmed using the Auto Scheduling Menu System Administrator s Mailbox System wide Feature See System Administrator Guide for information Token Programming System wide Feature A token or group of tokens placed together to perform a specific function is referred to as a token
171. ogramming Replaced or Variable Tokens 5 6 Table 5 2 Replaced Tokens continued Token Description W Current day of the week replaced with the current day of the week where Sunday5Thursday Monday6Friday Tuesday7Saturday Wednesday BON Syntax w X Transfer hold codes replaces with the value of the Telephone System Dial Codes that puts a caller on transfer hold Dial code to put a caller on transfer hold See Chapter 2 Configure UADM2 Software Syntax X Y Current date replaced with the current date mmddyyyy This is the same format used in the P token for dates Syntax Y Example P Y D Says the current date month day year Z Current time replaced with the current time in 24 hour format hhmm This is the same format used in the P token for time Syntax z Example P Z T Says the current time in 24 hour format hours minutes LEN Length replaced with the total number of characters in the Sn variable Syntax LEN Sn where Sn One of the S storage variables range 0 19 Example P LEN S1 N Says the number of characters in S1 as a number Token Programming Defined Tokens Defined Tokens Defined Tokens are expressed with left and right parentheses surrounding one or more definitions that determine how the token should work For example the Goto token G only takes one definition Voice proce
172. ome switches are blocking Possible values 1 2 number of ports Default 4 max_prompt Number of times a prompt should repeat before hanging up Possible values 1 9 Default 2 aIeEMYOS ZINAVN 9ANBIJUOD 2 11 Configure UADM2 Software System Parameters Parameter Description continued minmsg msg_log Sets the threshold for keeping or discarding messages A message recording to be considered valid and kept must be at least as long as this setting Shorter recordings are discarded In 100 ms units Default 10 1 second Logs every received message and User ID that checks for messages along with the DTMF entered Note When active grows quickly Archive or delete frequently Default MSG LOG To enable remove the starting Note Default is fixed and cannot be changed msg_pending_threshold Number of seconds that a message must play before it is considered pending Possible values 3 10 seconds Default 3 n_msg_scan Threshold for message count When a user logs onto their mailbox if the total number of messages i e new saved pending urgent is less than the number defined in this parameter voice processing scans the number of messages and reconciles the message count if an error is encountered Possible values 0 99 Default 0 no message scan at log in time n_ochan Number of dedicated ports starting with the highest port to reserve fo
173. on The following lines correspond to the number of ports installed on your system In the example below ports 1 4 start at User ID 900 set box_grt 900 1 set box_grt 900 2 set box_grt 900 3 set box_grt 900 4 How It Works When a call rings in voice processing routes it to User ID 900 instead of User ID 990 The token string in User ID 900 checks HOLIDAYS TXT for today s date If it finds a match the call is sent to User ID 980 Otherwise the call is routed to the RNA chain User ID 990 for normal call processing User ID 980 acts as the generic holiday mailbox having a greeting like Toshiba is closed for the holiday User ID 980 could also have its own Auto schedule that changes the greeting each holiday season Customization Examples Notify Menu Examples Notify Menu Examples The following examples are included in this section e Voice Notification on page 1 11 e Notification to a Pager on page 1 12 e Notification to a Pager on Urgent Messages Only on page 1 13 e Relay Paging to a Pager on page 1 14 e Emergency Lists on page 1 15 Voice Notification You can program voice processing to notify a user via voice Voice notification is commonly used in lieu of message waiting lights In the example below assume you want voice processing to notify a user of the number of new messages in his mailbox Program Example In the following example e User ID 405 e name recording Ken e
174. ores the message only in the Copy Message To User ID Mailbox The first User ID does not store messages Message Date and Time Control Mailbox Feature This feature defaults to enabled Yes and the date time is played automatically before the message To disable this feature change the Play Date Time field Users Menu Options screen to No Message Length Control Mailbox Feature This feature defaults to 180 seconds To change the feature reset the Store Messages Max field User Menu Options screen to a value from 1 999 seconds If set to 0 messages can have any length up to GVPH s disk capacity sajerado Buissa20 1d 92104 MOH How Voice Processing Operates Feature Programming 3 16 Message Notification Mailbox Feature Activate the Notify Menu Notification records can become templates and used repeatedly e g pager notification turning on off a message waiting light etc Since the Method field Notify Menu can consist of a number of different programming tokens an almost unlimited range of actions is available You can dedicate reserve a port s for outbound notifications using the n_ochan parameter If no port is dedicated for notification use voice processing attempts to use the highest numbered IDLE port Message Pause During Playback Recording System wide Feature This feature is set to a default pause of 30 seconds To change the setting use the imo_resume parameter system values are 0 255
175. orm the supervised transfer User ID 500 calls the standard station port that acts as a park zone On a Ring No Answer voice processing flashes the caller back then goes to User ID 501 via the RNA chain 7 User ID 501 goes to the User ID stored in S0 This sends the caller back to the original User ID 8 Voice processing performs a hookflash and calls the original station again before taking a message OOA W PY Second User ID There is no simple way to directly take a message without calling a second time In order to do that a second User ID must be created for each station using this feature Each of these new User ID s have Do Not Disturb On Store Messages No Copy Message To lt original mailbox gt To make matters more complex the user needs to record a greeting in both mailboxes If you do this the original User ID stored in S0 could be translated to the message mailbox User ID with the following tokens Extension S1 S0 2 3 G 7 S1 Suppresses normal process S1 S0 2 3 Assigns characters 2 3 of S0 to S1 For example if the User ID is 234 S1 equals 34 G 7 S1 Goes to User ID 734 Go to the User ID mailbox with the first number of 7 and the value of S1 34 combined m gt E 3 D D oO 6 5 uoneziuojsng Customization Examples Users Menu Examples Every User ID using this feature would be required to have a corresponding message taking User ID with a first
176. ount of time voice processing waits to determine the caller has finished entering DTMF digits provided that the caller does not press when entering the User ID and security code during the log in process Possible values 10 99 units of 100 ms Default 20 2 seconds tmo_hold Number of seconds before voice processing attempts to transfer a call after the caller has pressed to hold for a busy extension When a caller presses x to hold for a busy extension voice processing plays a file called C Stratagy HOLD VOX and then attempts to transfer the call If that file is missing voice processing is silent for the number of seconds specified by this parameter Note To have callers hear a specialty recording while on hold record over HOLD VOX by accessing the System Administration Menu See the System Administrator Guide for details Default 20 seconds aIeMYOS ZINAVN 9ANBIJUOD 2 15 Configure UADM2 Software System Parameters Parameter Description continued tmo_idle When this value is greater than 0 it enables a special function in voice processing to go off hook and back on hook whenever a port is idle for the specified number of seconds This is necessary only when under rare circumstances a telephone switch may not release a station that is connected to GVPH even after GVPH has gone on hook Possible values 0 disabled any number seconds Default 0 tmo_menu Amount of time vo
177. ow which port is connected There is a mapping serial_port1 from the port that voice processing knows to the physical port on the computer This mapping is defined by this parameter Default 1 Default is fixed and cannot be changed serial_port2 NOT SUPPORTED a Number of stop bits to use for logical serial port 1 stopbits1 spe Default 1 Default is fixed and cannot be changed stopbits2 NOT SUPPORTED Serial Port Definition Remote PC UADM2 admin_port In order for voice processing to communicate with the UADM2 PC connected to one of its serial ports voice processing needs to know which port is to be used This parameter defines the logical port that voice processing software uses CAUTION The connection may fail if the baud parameter for this port is set higher than 9600 or the serial port definitions for this port do not correspond to the definitions for the COM port being used on the UADM2 PC Default 1 Default is fixed and cannot be changed SMDI Integration Definition GVPH uses Strata CIX40 backplane data highway for integration See Table 2 3 on page 2 22 of SMDI Integration on page 1 21 for complete descriptions of all SMDI parameters 9JEMYOS ZINAVN SANBIJUOD 2 17 Configure UADM2 Software System Parameters Parameter Description continued Per Port Definitions Sets the starting User ID for the port given as the last value Examples box_grt 990 1 m
178. own shutdown parameter 2 14 single digit menus 3 19 4 16 singular tokens 5 2 skip_name_announce parameter 2 14 SMDI calling party identification 2 23 3 10 integration 2 21 serial integration testing 2 23 smdi_base_port parameter 2 22 smdi_port parameter 2 22 smdi_pretimeout parameter 2 22 smdi_type parameter 2 22 statistics main menu 7 1 message 4 17 user s 4 17 users menu 7 2 stopbitsl 4 parameter 2 17 storage space notification 3 19 STRATAGY LOG 8 22 copy 8 22 switching languages customization example 6 6 system accessing and using 1 1 activity listening 7 2 view 7 1 configuration 2 1 diagnostic utilities 8 22 hardware maintenance 8 1 how voice mail operates 3 1 how voice mail processes user IDs 3 5 log information 7 2 navigating 1 4 paging 6 3 6 4 reports 7 1 shutdown 1 7 1 10 via telephone set 3 18 startup 1 2 statistics 4 18 system information 1 11 token programming 5 1 trace 8 18 troubleshooting 8 18 user IDs 3 1 IN 5 Index IN 6 using 1 4 system administrator mailbox 3 19 user ID 999 3 2 3 19 system configuration option 2 5 modify parameters 2 5 system integration patterns remove 8 11 T tape_length parameter 2 15 3 14 telephone system configuration 2 4 8 6 telephone system dial codes definition settings 8 7 templates 4 28 4 31 timestamp_forwards parameter 2 15 tmo_2digit_menu parameter 2 15 tmo_blank parameter 2 15 3 18 tmo_dtmf
179. prompts you to enter the security code sn pue SSIDIY Access and Use UADM2 Admin System Shutdown Important You must wait until the entire prompt has been played before entering the security code If the code is entered prior to the completion of the prompt the shutdown does not occur 3 Enter the security code the default is 983997 and press All inactive channels are taken off hook All active channels are given a 60 second time delay to complete processing the current activity After 60 seconds they are disconnected and the system shuts down Note The GVPH is completely shut down when the status light is Out and all port LEDs are On Important For security reasons you should change the default security code Shutdown Using the UADM2 Admin s Main Menu 1 From UADM2 Admin s Main Menu select Shutdown by pressing Alt s UADM2 Admin asks for the password 2 Enter the password the default is Stratagy and press Enter The screen enables you to select one of the following options Shutdown and Restart CURRENT Version Restarts voice processing Shutdown and Trace CURRENT Version Shuts down then restarts voice processing in the TRACE mode TRACE OUT file is created on GVPH s flash ROM memory See Trace on page 1 22 for details Shutdown and Start NEW Version Restarts voice processing if selected Shutdown and Start OLD Version Restarts voice processing if selected Shutdown SCANDISK and
180. r define the Frequency of Change fields as 11 months and 29 days restricted to the appropriate Days of the Week Extension Change You can program a User ID to automatically access a different telephone number for the user on a particular day of the week time of day etc by entering the telephone number in the Auto Record s Extension field Normally voice processing processes calls to the Users Menu Extension field however when a scheduled event occurs voice processing processes the calls using the Auto Record s Extension field For this example assume that an employee works in a different office on Fridays than he does on Monday through Thursday Program Example In the following example e User ID 6340 e Friday s office telephone number 3700 To program the example 1 Define the Auto Record as follows Enabled Yes Change On date 08 09 2006 Change At time 08 01 8 00 a m Every Month s 0 Every Day s 7 Every Hour s 0 Every Minute s 0 Restricted To MTWTFSS NNNNYNN Extension 3700 Rings leave blank Do Not Disturb On Call Screening Off Greeting leave blank How It Works Every Friday after 8 00 a m if a caller accesses User ID 6340 voice processing directs the call to extension 3700 sa dwex3 uoneziwosng 6 21 This page is intentionally left blank System Reports Tracking the voice processing system involves analyzing system opera
181. r outbound notify ports This number must not exceed the total number of available ports When set the defined port does not accept incoming calls Important f the value is set to 0 GVPH attempts to use the highest numbered IDLE port The danger of this is that GVPH may inadvertently begin a notification on a port with an incoming call Possible values 0 24 number of ports Default 0 nam_maxlen Maximum number of seconds for recording a User ID s name and extension The name and extension recording is used for directory access and whenever voice processing tries to identify the User ID Possible values 1 99 Seconds Default 5 notify_restriction Restricts Notify to only the defined port The port still takes incoming calls This is particularly useful for those switches that require message lights to be turned off by the same port that turned them on Possible values 1 2 highest port number Default 1 To enable remove the starting and set the value partial_q_ok 2 12 Enables the Q token to save the message even though all prompts are not completed True Q _ token saves the messages False Messages are not saved if prompts are not completed Possible values true false Default false To enable remove the starting and set the value Configure UADM2 Software System Parameters Parameter Description continued Sets the system password The password is case s
182. r po O o o O O O O O O O O 2 O O O O O J O O O O O O O Q O O 2 O O O O O O O 0 O O Dark After start up DSP LED Flash One cycle 1 8 sec shows heart beat 0 On 8 19 Maintenance and Troubleshooting Troubleshooting Table 8 4 LED Indicators on the GVPH Process LED Pattern continued Shutdown Shutdown On Dark interval 0 2 sec complete failed r LO Sd SS Q O Shutdown D o e T T T e T for o T T A E A a D Power Off ja es ES vo a de ome 7 oro Plo e 6 7 O O 0 O O 0 O O O O O O 0 Oo O O O O O O 0 0 O O Dark 0 One cycle 1 8 sec n ON Backup and Shutdown for Power Off Sh utdown On Dark interval 0 2 sec complete O O O O O O Backup and ES E A E al a Shutdown Es oy A a A a el 1 for Power A A A A a on orf OP eof oP lo Successful O O O O 0 O O O O O O O O O O Oo One cycle 1 8 sec O Dark O On ON Backup Shutdown failed failed Backup and O O O O Shutdown A im 5 A for Power A z E A gt gt Error O O O O Oo O O O Q O O e O O O O Dark One cycle 0 4 sec Each cycle 0 4 sec On 8 20 Maintenance and Troubleshooting
183. rating an intermediate hang up condition during token processing without terminating the actual continued token processing Syntax O tenths where tenths Time in tenths of seconds Example 0 60 Goes on hook for 6 seconds 60 10 6 Token Programming Defined Tokens Table 5 3 Defined Tokens continued Token Description Play the P token enables you to communicate information in a variety of ways to a caller or to a user when used in a Notify record s Method field While voice processing is playing the skip and volume 8 0 keys on the telephone work Syntax Prepeat item where repeat Number of times to play the item If omitted defaults to 1 item Each item causes voice processing to say specific information The items are defined as follows where A string Alphanumeric string D Percentage of remaining flash ROM space G n uid Greeting n of the current User ID or User ID uid M uid Total number of messages and number of new messages for the current User ID or User ID uid Mn uid Message n in the Saved Message Queue if enabled of the current User ID or User ID uid MNn uid Message n in the New Message Queue of the current User ID or User ID uid MSn uid Message n in the Saved Message Queue of the current User ID or User ID uid MUn uid Message n in the Urgent Message Queue of the current User ID or User ID uid nn V System prompt nn R DTMF digits entered by a ca
184. rches CREDIT DOC for customer number S1 in field 1 e Stores the contents of field 2 in variable S2 P G2 P S2 P G2 Plays Greeting 2 Your credit line is P S2 Says the value stored in S2 as a dollar amount five thousand dollars Note Maximum of 1 custom made file is taken as 4kbyte Token Programming Defined Tokens Table 5 3 Defined Tokens continued Token Description Wait pause for event general wait token that enables voice processing to wait for confirmation of specific events It is useful for confirming dial tone and for notification to confirm that the appropriate answer has occurred If the event does not occur voice processing terminates all remaining token processing Syntax W n W n P W n V W n T W where n Wait pause for n tenths of a second n P Wait up to n rings for a pager beeper to answer n V Wait up to n rings for a voice to answer n T Wait up to n seconas to hear a dial tone Example w 3 P Waits up to 3 rings for a paging beeping system to answer You can use this to confirm that the paging company answered before playing DTMF to the paging company for pager notification of messages X NOT SUPPORTED Deletes file Syntax Y file y where O file Valid file name Can be a variable Example Y OLD TXT Deletes the file OLD TXT Z NOT SUPPORTED Addition enables you to perform modifications to values for calculation and control Ideal for contro
185. reeting 2 Follows the User ID 990 chain to User ID 991 Caller Instructions If a caller accesses User ID 990 Company Greeting during the evenings 5 01 p m Monday through Thursday to 7 59 a m the next morning and weekends 5 01 p m Friday to 7 59 a m Monday voice processing 1 Plays User ID 990 s greeting 1 Company Greeting 2 Follows the User ID 990 chain to User ID 991 Caller Instructions 6 18 Customization Examples Auto Menu Examples Holiday Greetings Same Day Each Year Certain holidays such as Independence Day July 4th Christmas December 25 and New Year s day January 1st occur on the same date each year To inform callers that your offices are closed for the holiday you can record a greeting that plays only on the holiday Program Example In the following example the User ID 990 Company Greeting assumptions are e Greeting 1 plays Thank you for calling e User ID 990 chains to User ID 991 The User ID 991 Caller Instructions assumptions are e Christmas greeting greeting 4 e Start greeting time 8 01 a m e Days greeting plays Monday through Friday To program the example Scheduling the Christmas greeting includes defining the Auto record and recording the greeting for User ID 991 1 Define the Auto record as follows Enabled Yes Change On date 12 25 2006 Change At time 08 01 8 01 a m Every Month s 12 Every Day s 0 E
186. reset dial codes for other manufacturers systems can be enabled or modified As an example If your Toshiba telephone system is configured for tone first you would 1 Press 1 to Edit System Dial Codes 2 From the Telephone System Dial Codes screen delete the suffix 1 from the line What to dial AFTER dialing the User ID extension Press Esc Press 2 to save your changes without restarting IVP8 Select a Predefined Dial Code 1 From the Tools menu press 4 The Telephone System Configuration screen displays 2 From the Telephone System Configuration screen press 1 The Telephone System Dial Codes screen displays shown right 3 To select a default setting use the arrow keys TV and or Page Up and Page Down keys to highlight your selection and press Enter Maintenance and Troubleshooting Or to cancel without selecting a dial code press Esc Note If the CIX is configured for Tone First ringing remove the 1 from What to do AFTER dialing the user ID extension The remaining dial codes do not require any changes 4 After making the selection press Esc The Telephone System Configuration screen displays 5 From the Telephone System Configuration screen press 1 The changes are transmitted to Stratagy and Stratagy is shut down and restarted By shutting down and restarting Stratagy the changes take effect Or 2 The changes are transmitted to Stratagy but Stratag
187. rinter port of the Admin PC From the Reports Menu press A1t P to select Print Note Printing is restricted to 80 characters across Save Report to Floppy Disk By saving the report to a floppy disk you can read or import it to another PC that has a 1 44 MB floppy disk drive Since voice processing creates reports in standard ASCII format you can edit and import reports into programs such as word processors spreadsheets and databases 1 Place a formatted standard IBM compatible 3 5 inch 1 44 MB floppy disk in drive A of the XADM4 Admin PC 2 From the Main Menu press Alt T to select the Tools option 3 Select Filecopy form the Tools Menu 4 In the Source System field where the file currently resides press F2 to display a pop up box of selections Highlight PC and press Enter 5 In the Copy From field type the directory and file names e g A report txt 6 In the Copy To field type report txt and press Enter The file copies to the XADM4 Admin PC s floppy disk drive drive A Automatic Report Generation Using a saved report definition you can configure voice processing to generate automatically a report at a specified time each day See Chapter 2 Configure UADM2 Software for detailed instructions on modifying parameters To generate automatically a report using the voice processing Configuration Utility 1 Set the auto_report parameter to active The name of the report to be generated automatically de
188. rmation Extension 215 Directory Name 1 Smith Directory Name 2 Security Code Chains gt IAEA Groups Groups Chain Done Group1 Chain RNA Group2 Chain Busy Group3 Chain Delay Group4 Menus gt RATOS 4671 Figure 4 5 Groups Chains Screen with Sample Data Table 4 6 Groups Chains Screen Fields Menu Bar See Users Menu Field Descriptions on page 4 5 for a definition of the fields User s Information See Users Menu Field Descriptions on page 4 5 for a definition of the fields Chains Chain information for the User ID mailbox Chains are how you tell voice processing what to do with a call when one of three specific conditions apply Done RNA Busy CAUTION Avoid programming chains that contain loops For normal voice processing operation we recommend that you program all chains to eventually end at System Administrator User ID 999 which defaults to disconnect H and never change the User ID 999 default Voice processing by enabling you to program chains provides the flexible call routing solutions needed for many varied customer applications If you create a loop when programming Voice processing with chains of User IDs all voice processing ports become busy and you must reboot the system Conditions which create loops include e The most common condition is usually triggered by no caller DTMF action followed by a hang up For the following explanation assume
189. rocessing determines if the Extension s first character is e Yes Voice processing suppresses the normal process Voice processing processes the Token Programming Language then proceeds to the RNA condition If there is an error during processing voice processing follows the Done chain of the Company Greeting User ID e No Voice processing places the call on transfer hold dials the digits in the User ID s extension field then proceeds to the Answer Busy or RNA condition as appropriate see Table 3 3 Table 3 3 Call Flow Answer Busy Ring No Answer Voice processing determines if D Callis Yes Yes Voice processing plays the user s recorded name If the recording does not exist voice processing plays a tone Voice processing proceeds to Call Screening Voice processing proceeds to Call Screening No Voice processing determines if the Busy chain is defined Yes Voice processing follows this User ID s Busy chain No Voice processing proceeds to play the busy greeting Voice processing determines if the Ring No Answer chain is defined Yes Voice processing follows the User ID s Ring No Answer chain No Voice processing plays the current greeting Call Screening Voice processing determines if Screen Calls is On Yes Voice processing plays the name the caller recorded No Voice processing connects the caller Play Busy Greeting
190. rocessing directs the call as per the Company Greeting User ID 990 s Done chain to the Company Instructions User ID 3 Caller Instructions User ID Default User ID 991 The Company Instructions User ID plays the caller instruction message which is a menu of dialing choices To reach enter Voice processing determines whether the caller entered DTMF during the message e Yes Voice processing directs the call to that DTMF and processes the User ID It then follows the Done chain of the User ID If there is no Done chain for this User ID it follows the Done chain for the Company Greeting User ID e No Voice processing looks at the value of the System Configuration parameter atmf_gate 4 dtmf_gate Voice processing determines if the System Configuration parameter dtmf_gate is True See Chapter 2 Configure UADM2 Software for information on configuring dtmf_gate e Yes Voice processing prompts the caller to say yes to the tone If voice processing detects any sound voice processing transfers the call to the Operator User ID If not voice processing hangs up e No Voice processing transfers the call to the Operator User ID sajerado BuisSs920 1d 2910A MOH How Voice Processing Operates How the GVPH Processes 3 6 New Call Company Greeting User ID default is User ID 990 Thank you for calling dtmf_gate Operator User ID default is User ID 0 Process User ID 0 Operator Figur
191. roval of the United States Department of Commerce prior to export Any export directly or indirectly in contravention of the United States Export Administration Regulations or any other applicable law regulation or order is prohibited 8 Governing Law This License Agreement will be governed by the laws of the State of California United States of America excluding its conflict of law provisions 9 United States Government Restricted Rights The Software is provided with Restricted Rights The Software and other materials provided hereunder constitute Commercial Computer Software and Software Documentation and Technical Data related to Commercial Items Consistent with F A R 12 211 and 12 212 they are licensed to the U S Government under and the U S Government s rights therein are restricted pursuant to the vendor s commercial license 10 Severability If any provision of this License Agreement shall be held to be invalid illegal or unenforceable the validity legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired 11 No Waiver No waiver of any breach of any provision of this License Agreement shall constitute a waiver of any prior concurrent or subsequent breach of the same or any other provisions hereof and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party 12 Supplier Software The Software may include certai
192. rt in UADM2 must match the corresponding parameters set in the Stratagy System Configuration file on the GVPH For example the UADM2 PC serial port settings made in the Serial Port field of this procedure must be identical to the serial port definitions i e set serial_port set in the GVPH s System Configuration file see System Configuration on page 1 5 To configure UADM2 software 1 From the C Uadmin20 DOS prompt type admin and press Enter The UADM2 screen displays 2 From the UADM2 Main screen press 2 or highlight the Configure Admin option and press Enter The Admin PC 3 Configuration screen displays shown right Admin PC Configuration Strata C1X CTX Voice Mail Admin emote LOG R Note Press F1 for help with any settings in the UADM2 Configuration screen 3 Make any changes needed See Table 2 1 for a description of each of the fields Note Press F2 in the Serial Port and Baud Rate fields to display a pop up box with valid entries 4 To save your changes you must have the cursor in the last field i e Modem Init String and press Enter or the arrow down J key or to exit without saving your changes press Esc at any time The program returns to the UADM2 Main screen Table 2 1 UADM2 PC Configuration Fields Field Description Default Advertising string that displays when the Main Menu screen blanks after a specified number of minutes of inactivity per tmo_blank parameter in the
193. s 4KB K Write S variables state writes the values of all twenty S variables S0 S19 to the specified file Typically you would use this with the token which reads the S variables Note To avoid potential simultaneous access errors within the same User ID if you read with the token write with the 1 token Syntax file where file ASCII file with columns separated by commas comma delimited Valid 8x3 DOS file name Can be a variable Note Maximum of 1 custom made file is taken as 4KB Mx Change port volume changes the volume of the current port to the specified level Notes e The voice processing system configuration gain_norm parameter sets the starting volume for all ports Chapter 2 Configure UADM2 Software e For the user the current port volume can be set through the Users Menu s Message Volume field and by the user with the Play Message Controls Chapter 4 Menus Syntax n where n Volume of current port range 2 4 2 is the softest 0 is the initial volume 4 is the loudest 19 This page is intentionally left blank Customization Examples Using Strata CIX40 Voice Processing you can customize User IDs to record messages from callers provide information to callers or direct the flow of a call With this type of flexibility you can define virtually any call handling method Voice processing provides reserved User ID mailboxes that have commo
194. s Box 997 Since the Defaults Box s security code defaults to 997 any User ID created would have a default security code of User ID 997 For example User ID 234 s default security code would be 234997 If you change the Defaults Box s security code for example to 555 all new mailboxes created have the new default security code 234555 User ID Variable Fixed Length System wide Feature To set the length of User IDs use the fixed_len0O 9 parameters System defaults to 8 digits Varied Sampling Rates Not Supported Note Voice processing uses Global Systems for Mobiles GSM full rate 13 2kb s only Voice Forms Mailbox Feature Program the Q Question and Answer token into the User ID Each question is recorded as a greeting either in that User ID or in others The Q token specifies which greetings play and in what order Up to 20 questions are allowed Menus 4 This chapter covers the screens used to configure the individual User ID mailboxes in the voice processing system See Figure 1 1 on page 4 for a diagram of the voice processing menu system Users Menu The Users Menu screens is where User IDs are created modified saved and deleted Features available through the Users Menu include e Company directory entries e Basic options RNA DND call screening message storage message playback etc e User information and statistics e Control structures chains groups and menus Once you have defined and sa
195. s and displays a status message sample shown at right 5 Press Y to restore the files Or N to cancel the procedure You are asked if you want to shut down active voice channels 6 Press Y to continue Tools Bunooysa qno L pue a9ueua uIen 8 5 Maintenance and Troubleshooting Tools 8 6 CAUTION If GVPH is not rebooted all ports remain in an off hook condition 7 When the restore is complete press Y to reboot GVPH The UADM2 Admin PC returns to the C Uadmin20 DOS prompt When the GVPH status light begins flashing red GVPH is operational Note You cannot reconnect to GVPH using UADM2 Admin until the GVPH status light is flashing red Any attempt prior to that time fails Telephone System Configuration CAUTION Take care when making changes and then restarting Stratagy In some cases if invalid information has been entered Stratagy may not reboot correctly This function modifies the following codes integration patterns e Telephone System Dial Codes Stratagy performs certain actions on your telephone system by using defined telephone system dial codes To define the dial codes you must modify the telephone system dial code parameters e System Integration Patterns Enables modification to the telephone system integration patterns Note The telephone system configuration is set using the pbx_type parameter see pbx_type on page 1 13 for details With this option p
196. s the responses to greetings 1 and 2 as one message and the response to greeting 3 as a different message Token Programming Defined Tokens Table 5 3 Defined Tokens continued Token Description Read DTMF from a caller the R token enables you to obtain caller information while prompting the caller with the specified recorded greeting The token plays the greeting specified for the current User ID and enables the caller to make DTMF entry which is stored in the specified S variable Voice processing interrupts the greeting as soon as the caller enters the first DTMF tone If there is no caller DTMF entry voice processing initializes the S variable to empty i e Syntax R Gn Sm delay where Gn Greeting number for the current User ID range 1 7 Sm One of the S storage variables range 0 19 delay Time in tenths of seconds to wait for DTMF after playing the greeting range 0 99 If R omitted defaults to 0 Example To prompt and have a caller enter a telephone number and have voice processing store that telephone number to be used later you could Record in greeting 1 Enter your telephone number Finish by pressing the sign Use R G1 S6 20 G1 Plays greeting 1 S6 Stores the caller s entry in variable S6 20 Waits 2 seconds 20 10 2 for DTMF after playing the greeting Used only for turning on off MW LED lights Syntax S port S S where port Logical serial port 1 set and cannot be c
197. s while listening to a mailbox s greeting Menus can accommodate an unlimited number of special applications Token Programming Language Strata CIX40 Voice Processing s programming language enables voice mail to perform such versatile features as obtaining information from callers message waiting light control and confirming digits entered by a caller A series of tokens instruct voice processing what actions to perform See Chapter 5 Token Programming for details sajelado BHulssa00J1g 2910A MOH 3 3 How Voice Processing Operates User ID Mailboxes User ID Mailboxes Types of Mailboxes User IDs fall into one of several general categories based on how they are customized User A typical User ID mailbox records messages from callers A user can periodically check the User ID for messages or be notified by a variety of automatic notification methods Typically there is one user for each User ID although several User IDs may share a single extension because the users themselves share a single telephone line Information An information User ID mailbox does not accept messages from callers Instead voice processing plays its greeting to callers in order to provide them with information such as the company s hours of operation and location No user or telephone extension corresponds to this type of User ID Control Using voice processing s Token Programming Language a control User ID mailbox directs the flow of
198. sage Volume Control inercia deeded Held asih 3 16 Messages New Pending and Saved ocooconoconoconononononancnononononnncno nono conocio nn cnn cnn nrnnnrnn cnn naco nccnn cnn 3 17 Messages U Mt iodo ie E A AE E a E us douse since 3 17 Multiple System Languages esmeraldas e esra ianea 3 17 Name and Extension Control ococonnnnononnnnnnnnonnnnononnonononononononnnonononononnnn cnc onononnnn nn nn nconana nano nonos 3 17 Pagina Oc tinca los sd dm iio 3 17 Programmable Dial Acti NS cio ii 3 18 Report sintesis a aa idb idea 3 18 Ring Duration cita Tesi re tira tae 3 18 Contents Chapter 4 Menus Screen AdVerscM toral 3 18 Shared ExtenslONS inn E N E a ari a Ta e ETE e TEENER 3 18 Shutdown using the Telephone Dial Pad eee eescesseceeceseceeeeeseecsaeeeesseceseeeseesaecsseeeneeeaees 3 18 Single 01 Menus ninen ete ami edo tte ve vee 3 19 Storage Space Notification ses occ tested nice deeb ateee 3 19 System Administrator s Mailbox e sccccccscceccsicteessastssctccsencdecesettsatesctssceusseeseactesesenteoeeesstitoenizeceees 3 19 Token Programming iii neces See hee as Rae eh eee etc niet 3 19 Universal Ports init da Lita SA ease Soe teva Sates aia 3 19 User ID Security Codes dao an eer oa 3 20 User ID Variable Fixed Length 0 eee ceccscsseeeseeeseesseceeeeeeeeeaecsaeceaeeseeeeeeeseecaaesaeceseeeeeeenees 3 20 Varied Sampling Rates Not Supported 0 ee esceseceseeseeeeeesecaeceeeeseeeceecaaecsaeeeesseeeseeeaaeenaes 3 20
199. scusses the following Auto Scheduling Menu functions e How voice processing uses Auto Scheduling records e Access and exit the menu e Menu options e Create modify or disable auto scheduling records e Auto Scheduling Menu field descriptions How the GVPH Uses Auto Scheduling Records The Auto Scheduling Menu enables you to set up automatic changes for each User ID mailbox You can set these changes to occur at a specific time on certain days of the week or on a specified date For example based on your Auto definition voice processing can answer your company s telephone during the day with your daytime open greeting and during off hours with your nighttime closed greeting By defining Auto fields you can schedule when a User ID mailbox can change the e DND setting e Call Screening setting e Greeting number e Destination defined in the Extension field e Number of rings before taking a message for this extension The following concepts are the keys to understanding how voice processing uses Auto Scheduling records e Voice processing waits for the right date time and day and then makes the specified changes e The changes remain in effect until you either disable the Auto Scheduling record or another record with different options is scheduled to start e If the re schedule information does not fall on a valid day voice processing increments the Next Change date until it falls on a valid day as defined by the
200. ser ID Mailbox You can set these changes to occur at a specified time on certain days of the week or on a specified date For example you can set up different daytime and nighttime greetings See Auto Scheduling Menu on page 4 20 for detailed information Notify Menu The Notify Menu enables you to program voice processing to automatically call a user to notify him of messages Notification methods include beepers other telephones and office paging systems See Notify Menu on page 4 27 for detailed information In addition to the programming capabilities provided by the Users Auto and Notify Menus voice processing provides Token Programming Language Enables you to obtain additional features These include obtaining information from callers and message waiting light control See Chapter 5 Token Programming for details How Voice Processing Operates How the GVPH Processes e Reserved User ID Mailboxes These mailboxes have pre programmed common features See Reserved User IDs on page 3 2 for more information e Notify Templates Notify contains templates e g message waiting light control and pagers you can use for defining User ID Notify records If you have questions about customizing User ID mailboxes please contact Toshiba Technical Support How the GVPH Processes User IDs Whenever a call rings a port on GVPH voice processing answers and begins processing the call starting at a pr
201. ser ID of the mailbox that created it For example if the Guest User ID was created by User ID 76 then Group T s value is 76 e All other Users Menu Options and Group Chains fields are copied All Notify and Auto records are copied e Define the Guest User ID Defaults Box settings before creating Guest User IDs This initializes all new Guest User IDs with a minimum number of settings This is useful for setting default settings such as message light On Off Except for the Group field values operates the same way as the defaults_box parameter Possible values valid User ID Default 996 guest_max Highest numbered Guest User ID When used with the guest_min parameter limits the number of Guest User IDs that can be created Example If this value is 90021 then the last Guest User ID that may be created is User ID 90021 Possible values valid User ID larger than the guest_min parameter setting Default 90021 guest_min Lowest numbered Guest User ID When used with the guest_max parameter limits the number of Guest User IDs that can be created Examples If this value is 90000 then the first Guest User ID that is created has User ID 90000 The second guest has User ID 90001 etc Possible values valid User ID smaller than guest_max parameter setting Default 90000 hangup_ supervision Whether the switch supports Loop Current Off Drop for hang up supervision True If your switch supports Loop Current
202. should be saved 5 Note The report name is set for 6 Type RPT RPT and press Enter RPT RPT and you cannot m enter anything else When you have finished with the Reports Menu press Esc The E Main Menu displays Load Exist Report Definition 1 2 From the Reports screen press Alt L Type RPT RPT and press Enter Load which report form Note The report name is set for RPT RPT and you cannot enter 3 anything else ESC Cancel Press Enter again The Reports 4070 Menu displays the report definition selection System Reports Run Report Run Report When you run a report voice processing compiles the report according to the report definition and User ID mailboxes you selected The reports are compiled in columns displaying each column s title across the top of the page User IDs are listed in increasing order See Figure 7 1 for a sample report Stratagy Report Mon Mar 29 18 02 51 1996 Directory Directory Extension Name 1 Name 2 200 Smith Joe 201 Henry John 202 Adams Bill 203 Chan George 204 Thomas Steve suoday ua s s 2493 Figure 7 1 Sample Report After running the report voice processing stores it in a temporary file on the flash drive When the next report is run the previous report file is overwritten Until another report is run you can view print or save the report to a file on a floppy disk Note Reports are run and saved on the voice processing
203. ssing immediately goes to the User ID specified for processing For G 123 voice processing continues processing at User ID 123 Strings that contain a space comma or quotes must be enclosed with quotes e g 9 S1 or voice processing may misread the token Table 5 3 Defined Tokens Token Description Go to User ID immediately continues processing at the User ID specified Voice processing continues standard processing at the User ID per the User ID mailbox processing diagram Chapter 3 How Voice Processing Operates Syntax G uid G where uid User ID Example G 299 Goes to User ID 299 Hang up process defines the specified uid as the uid that voice processing processes when it detects a hang up condition This is useful for performing cleanup and or exit routines when a caller hangs up HO Syntax H uid where uid Valid User ID o If conditional if the relationship between the first string and the second string is true then continue processing at the User ID specified by uid Otherwise processing continues with the next token Syntax I string relationship string uid where string Any quoted set of characters numbers and or variables relationship Either gt lt which test for greater than less than equal or not equal uid Valid User ID Can be a variable BunuuweI1Bo1g USMOL 5 7 Token Programming Defined Tokens 5 8 Table 5 3 Defined Tokens
204. store pending messages Possible values Yes No Default No Message Pending is Off Current Greeting Which of eight User ID greetings plays This value can be set by the user through the telephone unless Current Greeting Max is set to 0 Each mailbox user may record up to seven custom greetings The system default greeting is Please leave a message for name as per the user s name recording Possible values 0 1 7 Default 0 system greeting Max Current Greeting Maximum greeting length seconds for each custom greeting recorded by the user Whether the user can change the current greeting Possible values 0 user cannot record or change greetings 1 999 Default 45 Busy Message Greeting caller receives when the extension is busy This value can be set by the user through the telephone unless Busy Greeting Max is set to 0 See Manage Your Mailbox in the Strata CIX40 Voice Processing System User Guide for more information SYS System busy greeting Voice processing advises the caller that he may hold for the extension by pressing xk dial another extension or leave a message by waiting for the tone If the caller chooses to hold voice processing informs the caller of his position in the hold queue and then plays 30 seconds of the Busy Hold Music file before trying the extension again After each transfer attempt the caller is given the same options CUS Custom busy greeting Possible v
205. string A token string that performs call processing applications offsite call transfer via Centrex lines Fax Back Fax on Demand Holiday Application etc are placed in the Extension field of a User ID Tokens can also be used in the Method field Notify Menu to customize notification templates See Chapter 5 Token Programming for a list of tokens and descriptions Universal Ports System wide Feature The number of ports reserved for outbound notification is set in the n_ochan parameter default 0 When voice processing is configured for 24 ports at least 1 channel must be reserved for outbound notification You can also restrict Notify to only a defined port in the notify_restriction parameter defaults to 1 sajelado BHulssa00J1g 2910A MOH How Voice Processing Operates Feature Programming 3 20 User ID Security Code Mailbox Feature Specify the initial security code in the Security Code field Users Menu Options screen Minimum and maximum length restrictions can be set using the security_min_length default 1 values 1 8 and security_max_length parameters default 16 valid entries are 1 16 Using the System Administrator s User ID mailbox 999 the Administrator can reset the code for a User ID at any time Although the Administrator can reset the code he she does not have access to existing User ID security codes The default security code for User ID mailboxes is User ID Security Code for Default
206. t it is still possible to log in and send messages to all existing User ID mailboxes that begin with this digit For example if fixed len9 there are five digit User ID mailboxes that begin with this digit then you should not z set the value of this parameter less than five Check all User ID mailboxes including users guests and reserved 411 990 etc Possible values 1 8 Default 8 2 20 Configure UADM2 Software SMDI Integration SMDI Integration GVPH enables Simplified Message Desk Interface SMDI protocol to provide backplane integration with Strata CIX40 SMDI is the most efficient way of integrating GVPH with a telephone system Important SMDI is the only integration available for use with the GVPH and cannot be changed SMDI relies on data not DTMF to provide detailed call information that GVPH can quickly use to direct callers to user s mailboxes It provides calling party ID to recognize users calling from their extensions so that there is no need to enter their Mailbox Number only their security code to log on to their mailboxes Data messages or packets are sent into the system to provide information concerning the type of call that is ringing into GVPH GVPH can use this status information to provide better call coverage and perform custom applications using the RNA and Busy Chain options There are four types of incoming packets e A AIl Call Forwarded Calls e N No Answer Forwarded Calls B
207. t using any common text editor Note You must specify the correct source directory and file name Stratagy Stratagy log Maintenance and Troubleshooting Troubleshooting MSG LOG If you need to check actions related to specific types of messaging you can enable MSG LOG in the System Configuration file In this file GVPH logs message activity for every mailbox that checks for messages along with the DTMF entered To enable MSG LOG 1 From the Tools menu press 6 The system configuration file displays The parameters are listed in alphabetical order Enable the msg_log parameter by removing the sign in the string set msg_log MSG LOG See Chapter 2 Configure UADM2 Software for instructions Press ESC The GVPH System Config screen displays 4 From the GVPH System Config screen press 1 to save your changes UADM2 Admin 6 transmits the file to the GVPH When complete press any key to continue The system starts logging the information to the MSG LOG file after GVPH restarts The DOS prompt displays Optional Restart UADM2 Admin To copy MSGLOG 1 From the Tools menu press 8 The Filecopy screen displays see page 1 16 for details 2 Using the Filecopy option copy the MSG LOG file to the UADM2 Admin PC s hard drive You can view it using any common text editor Note You must specify the correct source directory and file name Stratagy MSGlog ScanDisk Not Supported Automati
208. tails This mailbox has a pre programmed extension of H for Hang up This enables 999 its use as a disconnect code for telephone systems that provide this feature How Voice Processing Operates Call Processing Control Call Processing Control Call processing control in Strata CIX40 Voice Processing goes beyond the definition of unique User IDs Voice processing provides four additional structures chains groups menus and a token programming language These control structures enable more complex control so that you can define virtually any call handling method Chains Chains are how you tell voice processing what to do when one of three conditions apply e Done The Done chain instructs voice processing where to send a caller who remains on the line after leaving a message or after listening to an announcement only mailbox e Ring No Answer RNA The RNA chain instructs voice processing where to send a caller when there is a RNA at a User ID s extension e Busy The Busy chain instructs voice processing where to send a caller when a User ID s extension is Busy Groups Groups control which User IDs a call may access Each User ID mailbox user can be a member of up to four groups To be able to access another User ID the caller User ID must share at least one group number with the currently accessed User ID Menus Menus define the destination for a caller that presses one of ten possible single digit menu option
209. te Stratagy Connection the screen shown at right Direct Dialing Mode Type the telephone number 50 digits maximum Do not use dashes e g 9 7678989 993 Press Enter Once the connection is made to the GVPH modem a carrier tone is heard The UADM2 Admin synchs up to the modem A message reading Connection established appears briefly on the screen and the Main Menu displays Manual Dialing Mode 1 Press Enter to go to the Manual Dialing Mode screen 2 Go off hook on the standard telephone and dial the telephone number Once connection is made to the GVPH external modem a carrier tone is heard 3 Press Enter UADM2 Admin synchs up to the modem A message reading Connection established appears briefly on the screen and the Main Menu displays Access and Use UADM2 Admin System Startup 1 4 Use UADM2 Admin Remotely Both the remote and the voice processing system are active simultaneously Use the remote as you would from the UADM2 Admin PC s monitor and keyboard System Startup When UADM2 Admin on a remote PC is accessed the software automatically displays the Main Menu From the Main Menu you can customize User ID mailboxes maintain the system and perform administrative functions Or you can shut down UADM2 Admin and use the Stratagy Configuration Utility to backup or configure the Strata CIX40 voice processing system with your telephone system Use UADM2 Admin The UADM2 Admin software provides a series of m
210. tension field replaced with the contents of the current User ID s Extension field E Syntax E User ID s Directory Name 1 Directory Name 2 or Comment field replaced with the contents of the Users Menu s Directory Name 1 Directory Name 2 or Comment field for the User ID Syntax F n uid where n Number representing one of the following Users Menu fields F 1 Directory Name 1 2 Directory Name 2 3 Comment uid Valid User ID Defaults to current User ID if not specified Example F 3 Replaced with the contents of the Users Menu s Comment field for the current User ID Value held in the Calling Party ID buffer K Syntax K Number of messages replaced with the total number of messages for the current User ID M Syntax M Number of new messages replaced with the number of new messages for the current User ID N Syntax N 5 4 Token Programming Replaced or Variable Tokens Table 5 2 Replaced Tokens continued Token Description P Previously accessed User ID replaced with the User ID previously accessed Syntax P Example If while accessing User ID 100 a caller enters 222 then while User ID 222 is accessed P has the value 100 R Relay page DTMF replaced with the DTMF digits entered by the caller who invoked RELAY paging notification Used mostly for sending a telephone number directly to a User s pager beeper from his User ID Syntax R S0 S19 Store value
211. that the reserved User IDs are set to their default values Operator User ID 0 Caller Instructions User ID 991 System Administrator User ID 999 4 14 Menus Users Menu Table 4 6 Groups Chains Screen Fields continued By default if there is no caller DTMF action all voice processing User IDs return to Caller Instructions User ID 991 when done User ID 991 defaults to dtmf_gate which defaults to True At dimf_gate voice processing asks the caller to say yes if he would like to transfer to the Operator If voice processing detects any verbal response voice processing transfers the caller to the extension for the Operator User ID O If there is no response voice processing disconnects the caller This is normal operation for Voice processing see Chapter 3 How Voice Processing Operates for more information However some applications require dimf_gate to be False so there is no query of the caller If the gate is False and the Operator User ID 0 Done chain is set to Caller Instructions User ID 991 or no Done chain defaulting to 991 a loop has been created and voice processing ports eventually lock up To avoid this you can program User ID 0 to have System Administrator User ID 999 as its Done chain User ID 999 defaults to disconnect H e Programming one or more User IDs Done chains to loop back to the same User IDs causes voice processing ports to lock up For example do not program User ID 20
212. the trace file reaches the setting limit the existing file is overwritten beginning with the oldest record To copy the TRACE OUT file to the UADM2 Admin PC s hard drive use the Retrieve Trace File option on the Tools menu see Retrieve Trace File on page 1 14 To enable TRACE OUT 1 From the Main Menu press Alt s to select the shutdown function GVPH asks for the password 2 Enter the password the default is Stratagy and press Enter 3 From the Shutdown Menu highlight Shutdown and Trace CURRENT Version option Press Enter A dialog box displays asking you to confirm the shutdown 4 Press Y to continue GVPH shuts down then restarts in Trace mode Trace runs continuously until GVPH is shut down The DOS prompt displays on the VADM2 Admin PC 5 Optional Restart UADM2 Admin STRATAGY LOG 8 22 GVPH contains a file named STRATAGY LOG that contains detailed system information including system shutdown and startup events If a GVPH system is turned off without a proper shutdown there may be file corruption A startup without a shutdown preceding it in the STRATAGY LOG is the first indication Some of the information contained in this file is how many channels ports the system started up with To copy STRATAGY LOG 1 From the Tools menu press 8 The Filecopy screen displays see page 1 16 for details 2 Using the Filecopy option copy the STRATAGY LOG file to the VADM2 Admin PC s hard drive You can view i
213. ting for him without having to access each User ID in turn The token string P Gn plays greeting n for the current User ID or P M plays the total number of messages and number of new messages for the current User ID This is normally what you want However the P token takes an optional second argument which in some cases indicates another User ID whose information is to be played Using this feature you can create a status User ID that tells the number of messages waiting in several other User IDs Program Example In the following example e Message User IDs 1000 2000 3000 e Status User ID 9999 To program the example For User ID 9999 define the user s record to contain Extension P U 1000 P M 1000 P U 2000 P M 2000 P U 3000 P M 3000 Suppress normal process P U 1000 Plays the name recording for User ID 1000 If no recording exists says the User ID number P M 1000 Says the total number of messages and number of new messages for User ID 1000 P U 2000 Plays the name recording for User ID 2000 If no recording exists says the User ID number P M 2000 Says the total number of messages and number of new messages for User ID 2000 P U 3000 Plays the name recording for User ID 3000 If no recording exists says the User ID number P M 3000 Says the total number of messages and number of new messages for User ID 3000 How It Works For each of the three User IDs the name recording associate
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215. tion and User ID activity This chapter discusses View system user activity Listen to system activity Report types Report definitions Run view print a report Save report to floppy disk Automatic report generation Note Voice processing is also equipped with a diagnostic tool called Trace which assists you in troubleshooting applications See Chapter 8 Maintenance and Troubleshooting for information View System User Activity You can track system and user activity on the voice processing system by viewing the Main and Users Menus respectively Main Menu Statistics ee O right the system activity statistics STRATAGY U6 3F 4 29 23 Started 10 05 98 00 57 18 The menu provides aice Processing Space 17 05 91 Shutdown 10 08 98 01 30 i TAIS Inc Copyright 1998 lls B Faxes e Port activity and CPU usage Strata DK 14 49 Notify yp Port User ID Status Calls Last Port User ID Status Calls Last e Number of defined User ID NEVER mailboxes NEVER Time 10 05 98 00 59 13 Available flash ROM space in time and percent of the flash drive Number of calls answered since the system started Notify activity Date and time system last started Next date and time of scheduled shutdown 4061 See Chapter 1 Access and Use UADM2 Admin for details suoday uajs s 7 1 System Reports Listen to System Activity 7 2 Users Menu Statistics The Users Menu Info Status Screen disp
216. tion using the XADM4 Admin Filecopy option to import a log file into a program on another PC see Log Information on page 1 2 for details e Users Menu information using the XADM4 Admin Reports Menu Log Information If you need more system or User ID information voice processing provides the following logs e Message Logs every received message and every User ID that checks for messages along with the DTMF entered Includes date and time for each entry e Voice processing System Logs startup execution error and shutdown information and system actions e User ID Logs the date time and User ID number whenever a User ID is accessed via DTMF Useful for creating a data file which can later be analyzed for call distributions and accesses by dates days and times e Fax not supported e Trace out Logs system activity while voice processing is active See Chapter 8 Maintenance and Troubleshooting and Chapter 2 Configure UADM2 Software for instructions on activating and using these log files System Reports Report Definitions Users Menu Information With the Reports Menu you can generate a variety of reports that provide information about the voice processing system and User ID mailboxes Reports may be run for a specific User ID a range of User IDs or all active User IDs When you run a report voice processing compiles information according to the report definition for the User ID ma
217. tllation and Maintenance manual 5 For Greeting User ID 981 access the User ID mailbox via telephone Record Greeting 1 In Spanish To reach the person you are calling enter his extension For information 6 For User ID 992 Define the user s record to contain Extension 1 S1 SPANISH 981 G 991 Suppresses normal process 1 S1 SPANISH 981 If S1 equals SPANISH go to User ID 981 G 991 Goes to User ID 991 How It Works The customization controls voice processing s standard processing by keeping the caller connected to the correct language Instruction User ID This works because whenever a new call is answered voice processing initializes the S tokens to empty string Therefore if the caller never presses 1 for Spanish the S1 is never set to the value SPANISH and control continues automatically from User ID 991 to User ID 992 Figure 6 1 shows how switching and maintaining languages works for this example When voice processing answers the call Company Greeting User ID 990 plays and offers the caller the choice of selecting Spanish sa dwex3 uoneziwosng 6 7 Customization Examples Users Menu Examples 6 8 Figure 6 1 If 1 2 If 1 2 3 4 New Call Company Greeting User ID default is User ID 990 Thank you for calling our company For English please stay on the line In Spanish For Spanish please press M
218. tomization Examples Notify Menu Examples 6 14 Relay Paging to a Pager With relay paging the caller enters his her number on the telephone dial pad and voice processing notifies the user by relaying the caller s telephone number to the user s pager display A caller can page without redialing or even knowing the user s pager number Program Example In the following example Dial 9 for an outside line The paging system uses the to designate a in the pager display User ID 2765 Caller s telephone number 583 3700 To activate relay paging the caller presses when the User ID s greeting plays To program the example Define the Notify record to contain Title lt enter title comment for identification gt Type RELAY Variable lt digital pager s telephone number gt Method 9W 4 T V W 2 P U R 9 Dials 9 for an outside line W 4 T Waits up to 4 seconds to hear dial tone YN Dials the contents of the Notify record s Variable field This should be the digital pager s telephone number s Pauses 4 seconds 2 seconds x 2 W 2 P Waits up to 2 rings for the pager beeper to answer E Pauses 0 5 second to enable the pager s answer confirmation tones U Relays the User ID iS Dials Used by many paging systems to designate a in the pager display R Relays the DTMF digits entered by the caller This should be the caller s telephone number Dials to end call Pa
219. tures are categorized as e System Features set on a system wide basis e User ID Mailbox Features set on a User ID mailbox basis For descriptions of these features see the Stratagy General Description For additional information see e Parameters Chapter 2 Configure UADM2 Software e Tokens Chapter 5 Token Programming e Menus Chapter 4 Menus Automatic Scheduler Mailbox Feature Set this feature using the Auto Scheduling Menu You can program the following features to occur automatically at a preset time day or date e Audiotex e Call Screening toggle On or Off e Company Greeting toggle On or Off e Personal Greetings change the Personal Greeting that plays by time of day e DND toggle On or Off e Scheduled Extensions change where a call is transferred to when a caller dials the User ID from the voice processing automated attendant e Message Notification e Ring Duration number of rings when a call is transferred to an extension by the voice processing automated attendant before it is considered Ring No Answer RNA sajelado BuisSs920 1d 2910A MOH Automatic System Recovery System wide Feature You will receive notification of an unsuccessful startup when you set the Notify menu in User ID mailbox 999 for a PANIC notification type Called Identification Mailbox Feature This feature defaults to disabled No To enable it set the ID Call field Users Menu Options Screen to Yes
220. uch as Thanksgiving and Labor day define the Frequency of Change fields of as 11 months and 29 days restricted to the appropriate Days of the Week And Every Month s And Every Day s Number of months before the change re occurs at the time defined under Change On At For example most holiday greetings would be set to occur every 12 months on the day specified Possible values 0 12 Default 0 months Number of days before the change re occurs at the time defined under Change On At With every 1 day the change occurs daily with every 14 days the change occurs every two weeks Possible values 0 31 Default 0 days And Every Hour s Number of hours before the change re occurs With every 12 hours the change occurs twice daily Possible values 0 23 Default 0 hours And Every Minute s Number of minutes before the change re occurs With every 30 minutes the change occurs every half hour Possible values 0 59 Default 0 minutes Menus Auto Scheduling Menu Table 4 10 Auto Menu Screen Fields continued Days of the Week Restricted To Days of the week to which the change is restricted Y Change occurs on this day of the week N Change does not occur on this day of the week Voice processing adjusts the next event time forward one day at a time until the first valid day is found regardless of the values in the Frequency of Change fields In the following e
221. ugh the telephone Off User can change Screen Calls selection Possible values On Off Default Off not locked Messages and Greetings Store Messages Whether voice processing enables the User ID mailbox to store messages Certain applications require a User ID mailbox to play information only and not record messages To prevent voice processing from taking messages after the User ID s greeting plays set Store Messages to No and Copy Messages To to blank Yes This User ID mailbox may store messages No This User ID mailbox may not store messages Note If Copy Message To has a valid User ID the message is recorded then stored in the Copy Message To User ID mailbox Possible values Yes No Default Yes Store Messages is On Max Store Messages Maximum message length in seconds a caller is given when leaving a message Possible values 0 unlimited 1 999 seconds Default 180 180 seconds 3 minutes Copy Messages To User ID mailbox which receives a copy of this User ID mailbox s messages Note Messages can only be copied once Voice processing does not chain copy to multiple mailboxes If Store Messages is set to Yes voice processing stores the message in both the accessed User ID mailbox and the Copy Messages To User ID mailbox If Store Messages is set to No voice processing stores the message only in the Copy Messages To User ID mailbox Certain applications require a User ID mai
222. ulssa00J1g 2910A MOH How Voice Processing Operates User IDs Reserved User IDs Voice processing comes with several pre defined User IDs Only User ID 999 cannot be assigned to another User ID number Each of the following User ID mailboxes performs a specific function Most of the mailbox numbers of the pre defined User IDs can be changed if required to better meet your customers needs User ID 0 Operator For an after hours caller who is unable to direct his own call or does not know the extension of the person he wants to reach User ID 411 Directory Directory User ID for all ports or specified ports The caller enters the first few letters of the name of the person he she wants to contact Voice processing plays the corresponding User ID s name recording See the System Configuration parameter box_idx in Chapter 2 Configure UADM2 Software User ID 982 983 System Shutdown 1 amp 2 These User IDs enable the System Administrator to shut down the system via the telephone dial pad User ID 990 Company Greeting The salutation that lets the caller know which company he called User ID 991 Caller Instructions Give the caller options for reaching departments or information User ID 994 Fax Tone Detect User ID voice processing jumps to when voice processing detects a specific tone Used to handle incoming faxes detect connections from TDD machines for deaf communication etc See the System Conf
223. uous delete 3 14 continuous playback 3 14 copy 3 14 4 10 copy with delete 3 14 date time 3 14 4 12 length 3 15 new 3 17 notification 3 16 order 4 12 pause during playback recording 3 16 pending 3 17 playback control 3 16 Index purging 3 16 queues 3 17 retrieval control 3 16 saved 3 17 Statistics 4 17 store 4 10 urgent 3 17 volume 3 16 4 10 message pending 4 11 min_msg parameter 2 12 MSG LOG 8 23 copy 8 23 enable 8 23 msg_log parameter 2 12 msg_pending_threshold parameter 2 12 3 17 multiple system languages 3 17 N n_msg_scan parameter 2 12 n_ochan parameter 2 12 3 16 3 19 n_rings parameter 2 18 nam_maxlen parameter 2 12 3 17 name and extension control 3 17 notification 6 12 enable disable 4 32 features 4 33 frequency 4 32 method 4 34 pager on urgent messages 6 13 type 4 33 disk 3 19 panic 3 10 relay 3 17 urgent 3 17 notify menu 4 27 access exit 4 28 customization examples 6 11 field descriptions 4 31 menu options 4 28 records create 4 29 create without using template 4 29 disable 4 30 field values 4 29 modify 4 29 options 4 32 summary 4 31 templates 4 28 4 31 notify_restriction parameter 2 12 3 19 IN 3 Index IN 4 O online help function 1 7 detailed help 1 6 help line 1 6 operator user ID 0 3 2 options screen 4 8 P pager 6 12 6 13 paging customization example 6 3 6 4 office 3 17 parameters act
224. uses 0 5 second How It Works Per the notification schedule voice processing 1 Dials the user s digital pager s telephone number 2 When the pager answers e Relays the User ID e Relays the caller s telephone number For this example the following displays on the pager 2765 5833700 Customization Examples Notify Menu Examples Emergency Lists In an emergency list voice processing is programmed to notify a series of users if a new message is not picked up If the original recipient after a specified time interval has not picked up the new message voice processing continues to notify him her but also begins notification to a second person After another time interval if the new message has still not been picked up voice processing continues to notify the first two people and starts notifying a third person voice processing continues the process until the message is picked up or everyone has been notified When creating an emergency list carefully define the initial time to wait before starting the notification and the repeat time Program Example Assume that you want to create three Notify records for one User ID Each record contains a different telephone number to call one for each of the three people who will potentially be notified To program the example 1 Define the first Notify record to contain Notify After 0 Continue Every 5 Max Times 0 2 Define the second Notify record to contain Notify After
225. uto Scheduling Menu Fax Tone Detection System wide Feature This feature sends fax tone detection to User ID 994 default To change the User ID set the hot_box parameter for the new destination extension of the fax machine The designated User ID accepts the fax tone and a blind transfer to the extension connected to the fax machine follows sajerado Buissa20 1d 92104 MOH Future Delivery System wide Feature Dedicate a User ID default User ID 995 mailbox for storing all future delivery messages using the future_delivery parameter The messages stored in the mailbox cannot be deleted or played by the Administrator Greeting Mailbox Feature Busy Greeting This feature defaults to the System Busy Greeting SYS To change it to a custom busy greeting set the Busy Greeting field Users Menu Options Screen to CUS The amount of time allowed for recording the greeting is 45 secs To increase or decrease the time set the Busy Greeting Max field Users Menu Options Screen to 1 999 Setting this field to O prevents the user from recording or changing a custom Busy Greeting Personal Greeting By setting the Current Greeting Max field Users Menu Options screen to zero the Administrator can prevent the user from recording a new greeting or changing recording over an existing greeting This has the effect of locking the greeting recording s and prevents the user from changing the current greeting number If the user s greeti
226. ved a User ID you can further customize it using the Auto and Notify Menus See Auto Scheduling Menu on page 1 20 and Notify Menu on page 1 27 This chapter discusses e Access and exit the menu e Menu options e Create modify copy or delete a mailbox e Boxlist e Users Menu field descriptions snueyy Access and Exit the Users Menu See Chapter 1 Access and Use UADM2 Admin for information about the Main Menu Access Users Menu 1 From the Main Menu press A1t U Voice processing prompts you for your password 2 Enter the password the default password is Stratagy with the first letter uppercase and press Enter The password does not display as you type If you enter it incorrectly you must select the Users Menu again The Options screen displays from which you can access the other Users Menu screens Info Status and Group Chains Access a Screen Press A1t 0 The Options Screen displays Or A1t G The Group Chains Screen displays Or Alt 1 The Info Status Screen displays Menus Users Menu Exit Users Menu 1 Press Alt s Your changes are saved Important To save your modifications to the current User ID mailbox you must press Alt S before pressing Esc 2 Press Esc The Main Menu displays Users Menu Options The Users Menu see Figure 4 1 and Table 4 2 on page 5 consists of three screens e Options see Figure 4 3 and Table 4 4 on page 8 Basic RNA DND Call Screening and message
227. very Hour s 0 Every Minute s 0 Restricted To MTWTFSS YYYYYNN Extension leave blank Rings leave blank Do Not Disturb On Call Screening Off Greeting 4 2 Access the User ID mailbox via telephone Record Greeting 4 Our offices are closed December 25th to celebrate Christmas We wish you all a happy holiday season Please call back during regular business hours How It Works When December 25th falls on a weekday if a caller accesses User ID 990 Company Greeting after 8 01 a m voice processing 1 Plays User ID 990 s greeting 1 Company Greeting x 2 Follows the User ID 990 chain to User ID 991 Caller Instructions 3 Plays User ID 991 s greeting 4 Christmas greeting o uoneziumoysng Customization Examples Auto Menu Examples To guarantee that voice processing programs the holiday schedule after the open greeting schedule the holiday schedule starting time was scheduled one minute after the regular open greeting schedule Holiday Greetings Different Day Each Year Certain holidays such as Thanksgiving and Labor Day occur on different days each year To inform callers that your offices are closed for the holiday you can record a greeting that plays only on the holiday Program Example In the following example the User ID 990 Company Greeting assumptions are e Greeting 1 plays Thank you for calling e User ID 990 chains to User ID 991 The User ID 991 Caller Instructions
228. voice processing keeps the original information so you can reactivate the Notify record by changing the Enabled field to YES 4 30 Menus Notify Menu Notify Menu Field Descriptions Menu Bar gt Save Templates Esc EXIT PgDn NEXT PgUp PREV Notify User s gt Information Notify gt Record Notify Record gt Options User ID 200 Comment Security Code Extension 200 Directory Name 1 Directory Name Z DX14 40 LGHT ON SMTWTFS 00 00 23 59 O min Z minsi max DK1i4d 740 LGHT OFF SMTWTFS 00 00 23 59 O min Z minsi max lt DISABLED gt lt DISABLED gt lt DISABLED gt lt DISABLED gt lt DISABLED gt lt DISABLED gt lt DISABLED gt lt DISABLED gt Enabled To Notify After Continue Every Max Times YES 00 00 23 59 O min 2 min 1 Title DK14 40 LGHT ON Type NORMAL Variable Method W 5 TIH63 lt E 4065 Figure 4 11 Notify Menu with Sample Data Table 4 12 Notify Menu Screen Fields Menu Bar Access and viewing options select Page Down NEXT Page Up PREV Save Press Alt s to save the current new or modified Notify record Templates Press A1t T to view existing template pre set notification instructions Esc EXIT Press Esc to return to the Users Menu Press Page Down to view the next Notify record for the User ID Press Page Up to view the previous Notify record for the User ID Notify Menu title Display only changes to these fiel
229. voice processing may play this User ID s greeting and take a message or transfer the call to another extension if an RNA chain is being used 4 8 Menus Users Menu Table 4 4 Options Screen Fields continued Do Not Disturb DND Do Not Disturb Whether voice processing transfers callers directly to a user s mailbox without ringing the user s phone If Lock Do Not Disturb is set to Off the user can toggle this feature on or off through the telephone If the intention of the User ID is to offer recorded information set Do Not Disturb to On and Lock Do Not Disturb to On On Do Not Disturb is On Calls to this User ID are never transferred to an extension The greeting plays immediately Off Do Not Disturb is off Possible values On Off Default Off DND not active Lock Locks the current Do Not Disturb setting The current Do Not Disturb setting cannot be changed by the user through the telephone If the intention of the User ID is to offer recorded information set Do Not Disturb to On and Lock Do Not Disturb to On On User is not permitted to access or change the Do Not Disturb setting through the telephone Off User can change the Do Not Disturb setting Possible values On Off Default Off not locked Call Screening Screen Calls Whether voice processing asks the caller to record his name before attempting a transfer to the user s extension enabling
230. x 994sets all 24 to User ID 994 set hot_box 994 1sets the first hot_box to User ID 994 Possible values valid User ID possibly followed by a hot_box value 1 24 Default 994 Synchronizes GVPH s system clock with the system clock of the supporting Strata CIX40 telephone system g Default true Default is fixed and cannot be changed ksu_time Note GVPH synchronizes the GVPH s system clock with the Strata CIX40 s system clock The KSU time displays at the top right corner of the Main Menu Voice processing prompts Finish by pressing the pound sign when requesting the User ID or the security code during log on If the system is configured with fixed length User IDs by changing the values of a fixed_lenX parameter users may be confused if they hear this prompt and attempt login_pound to enter a pound sign True Voice processing says the prompt False Voice processing does not say the prompt Possible values true false Default true System log file name This log file contains start up information any execution error information system actions and shutdown information Note Itis a good idea to periodically archive or delete this file once or twice a year lognam whenever you perform preventive maintenance Default Stratagy LOG Note Default is fixed and cannot be changed max_dl_inits Number of simultaneous ports that can go off hook and dial the telephone system initialization code This is necessary because s
231. xample the change is scheduled for Monday through Friday only Restricted To MTWTFSS YYYYYNN Possible values Y N Default Y Next Change Next Change Display only date and time the next change occurs mm dd yyyy hh mm Time is expressed in military format 24 hour clock If an Auto Scheduling record is disabled this field displays NEVER User ID Settings Extension New extension voice processing rings when the record is active More specifically programmed dial actions voice processing performs after the change occurs to transfer a call that has accessed the User ID i e Do Not Disturb is Off For example ring a different extension after hours rather than during the day Possible values include User ID mailbox telephone extension Token Programming Language Default Users Menu s Extension value for the User ID Rings When the change occurs the maximum number of rings voice processing must wait when transferring a call to the User ID before determining a Ring No Answer Possible values 0 uses system default 1 9 Default 0 snu N Do Not Disturb Value for Do Not Disturb when the change occurs even if the Users Menu s Lock Do Not Disturb is On On Voice processing plays the User s mailbox greeting to the caller without attempting to ring the extension Off Voice processing follows the dialing instructions provided in the Extension field Possible values On Off Default Off DND not
232. y is not shut down or restarted Until you restart Stratagy the changes do not take effect or 3 The changes you made are cancelled and not saved 6 If you pressed 1 to save the changes press any key to reboot The DOS prompt displays To continue you must re enter Stratagy Admin Modify a Dial Code If the telephone system you desire does not appear on the Telephone System Dial Codes Screen or further modifications to the dial codes are needed you can modify a dial code parameter 1 From the Tools menu press 4 The Telephone System Configuration screen displays 2 From the Telephone System Configuration screen press 1 The Telephone System Dial Codes screen displays 3 Use the arrow keys FJ and or Page Up and Page Down keys to highlight the dial code parameter and press Enter The line appears at the top of the screen 4 Modify the dial code using the line editor at the top of the screen See Table 8 2 below for a listing of the dial code parameters and their definitions and settings 5 After making the change s press Esc The Telephone System Configuration screen displays 6 From the Telephone System Configuration screen press 1 The changes are transmitted to Stratagy and Stratagy is shut down and restarted By shutting down and restarting Stratagy the changes take effect Or 2 The changes are transmitted to Stratagy but Stratagy is not shut down or restarted Until you restart Stratagy the changes do
233. ying the first few digits e g area and office codes that are shared by all subscribers Example In this example the area_office parameter is set to 714583 When a call arrives from any telephone number with the first digits of 714583 the SMDI subsystem processes it as a subscriber call If a call arrives and the switch tells GVPH that the first six digits are not 714583 the SMDI subsystem treats the caller as external Note that the value of area_office does not need to be only six digits long If subscribers share the first five digits of their telephone numbers then just those five digits should be stored in this field area_office Possible values up to 10 numeric digits any combination Default no default To enable remove the starting and set the value Report definition file created using UADM2 s Main Menu s Reports option Generates a report automatically at the time specified by auto_report_time auto_report Default RPT RPT Note Default cannot be changed Time of day the automatic report generates using the file specified in auto_report The value is in 24 hour format with the colon omitted Example 1 30 a m is 0130 2 15 p m is 1415 Possible values 0 does not generate the auto_report 0001 2400 Default 0 auto_report_time 2 6 Configure UADM2 Software System Parameters Parameter Description continued begin_rec_prompt Whether the system
234. ype the User ID mailbox number in the User ID field Press Enter Voice processing automatically loads the User ID mailbox 2 Press Alt D You are asked to confirm the deletion CAUTION Once deleted there is no way to retrieve the User ID mailbox 3 Verify that this is the User ID mailbox you want to delete Press Y The User ID is deleted BoxList This is a list of User ID mailboxes The User IDs appear in numerical order Each entry on the list contains the Comment Extension Name Directory Name 1 Directory Name 2 and Messages Messages Current field information For field definitions see Options Screen on page 4 8 View Existing User ID Mailboxes 1 Press A1t T A pop up box displays shown right ist NodeList 2 Press Enter The Bost bt cereale plays shown right User ID Comment Extension Name Messages OPERATOR 3 Use the arrow keys TV or the Page Up Down keys to scroll through the list 4 Press Esc The Users Menu displays DIRECTORY IN ShutDown Box P 378 U 4064 ShutDown Box G R G1 451 SeererreereeeFeeees 7434 Access a Specific User ID from BoxList Screen 1 From the Table BoxList screen use the arrow keys TY to highlight the User ID 2 Press Enter The Users Menu displays the selected User ID s information 4 4 Users Menu Field Descriptions STRATAG Y Menu Bar gt User s gt Information Users Menu
235. ziwosng Customization Examples Users Menu Examples 6 10 To create the DOS text file You can use this method to update HOLIDAYS TXT without shutting down the system 1 On the XADM4 Admin PC use DOS Edit to create the DOS text file HOLIDAYS TXT Enter the holidays for the year or the next ten years if you prefer in the following format mmddyyyy One date per line For example 04142006 05222006 07012006 09042006 10092006 12252006 12262006 01012006 Save as HOLIDAYS TXT Connect to the voice processing system with XADM4 Admin From the Main Menu press A1t T to select the Tools option Select Filecopy form the Tools Menu In the Source System field where the file currently resides press F2 to display a pop up box of selections Highlight PC and press Enter 7 Inthe Copy From field type the directory and file names e g C Uadmin20 ABCCOMP HOLIDAYS TXT 8 Inthe Copy To field type token01 HOLIDAYS TXT or token02 HOLIDAYS TXT and press Enter The file copies to the voice processing system s drive drive C The GVPH supports 20 token directory locations token01 token20 If the same file name is transferred more than once the token01 file location is used oon Kr WwW PY To configure the voice processing System Use the System Configuration option of the Configuration Utility to modify the Per Port Definition box_grt See Chapter 2 Configure UADM2 Software for detailed informati

Voice Processing System

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