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GXP User Manual - Flytec Computers

1. No If set to Yes the phone will use attended transfer by default Configures the access control of configurations via the phone keypad menu There are three modes e Unrestricted e Basic Settings Only CONFIG option will not display in keyoad MENU e Constraint Mode CONFIG FACTORY FUNCTIONS and NETWORK options will not display in keypad MENU Default is enabled When the phone is in idle screen press and hold STAR key for 4 seconds and the keypad will be locked To unlock the keypad press and hold STAR key for 4 seconds Enter the password to unlock in the prompted window and then press MENU key to enter The password to lock unlock can be configured If users forget the password to unlock it log into web GUI and change the password Update and reboot the phone When the phone boots up press and hold STAR key for 4 seconds and enter the new password to unlock it Enter the password to lock the keypad in web GUI To unlock the keypad enter the password in the prompted window in the phone s LCD screen Enable or disable China Telecom Mode Default is No By default will be replaced as 23 in SIP URI GXP2124 User Manual Firmware version 1 0 3 19 Page 34 of 46 Last Updated 02 2012 Display Language Download Device Configuration E sen Innovative IP Voice amp Video Allows user to choose preferred display language in web UI and keypad UI Currently the phone supports these languages Arabi
2. Ustream Innovative IP Voice amp Video Grandstream Networks Inc GXP2124 SIP Enterprise Phone TABLE OF CONTENTS GXP2124 USER MANUAL MELON nT CR EP RO ora ae Cn RE eee abeea 3 A oso a cscs sce ccsece ce seseccca secs coe secescenceiesccweceus coccecsssesecsucaasecsacscescnesiensesesccnsaiesescesiuseceeecscaceressecescseuecsaeeseeee 4 Te OOO VI PAC AGIN G saisan er its 4 CONNECTING YOUR Nadine aid 4 SAFETY C OMPLIANCE AA ces cvs icicle re gin acs OA 4 AVF DN AE O see ssc ccc cre ee teres tc ns ee A E bate sto suse stics ne sce eta ere sees 4 PRODUCT OV ER VUE Mun ia 5 USING THE GXP2124 SIP ENTERPRISE PHONE a ccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccsccoccees 8 GETTING FAMILIAR WITH THE LCD 000 0 c cece ccc eccececceccccceccececcececcecsceececeecscecsceseececesceceececeececscecescscsscecssescesescesescecass 8 MAKING PHONE CALLS asco 11 ANSWERING PHONE CALLS cccsccocsccsccccsccccsccecsccecsccececensecersscersececssentetcnceececeececdeneceececersecersecerssenteccnsescesensecensecs 14 PHONE FUNCTIONS DURING A PHONE CALL ccccccsceccsceccececccceccscscscscscscesescsseecssesceseecsceecscscscesescuscscesescusesceseses 14 Me TP IRS iii cobos 17 CUSTOMIZED LCD SCREEN SEX Mile 18 CONFIGURATION GUIDE esesesesesesesesscscseseseseseseseseseososcsoseseseseseseseseoscscsesesesesesesesesesssecscsesesesesesesesesessoscseseseseseses 18 CONEIGURATION VIA REYPA D eneore siare E EE E A
3. Inc E sen Innovative IP Voice amp Video These options are used to assign a function to the corresponding Multi Purpose Key Options available are iP Note Speed Dial BLF Busy Lamp Field This option has to be supported on the PBX and it indicates the status of the extension The three possible states are idle green busy red ringing blinking red Presence Watcher This option has to be supported by a presence server and it is tied to the Do not disturb status of the phone Eventlist BLF This option is similar to the BLF option but in this case the PBX collects the information from the phones and sends it out in one single notify message PBX has to support this feature Speed Dial Via Active Account This option will act just like speed dial but based on the current active account For instance if the phone is offhook and account 4 is active it will call the configured speed dial number using account 4 Dial DTMF This option will allow users to enter a series of DTMF digits as configured in the UserlD field for the MPK during the call When using Dial DTMF Enable MPK Sending DTMF under Advanced Setting has to be set to Yes This option is not binding to the account Call Return The last answered calls will be dialed out The username and UserlD should be blank when using Call Return This option is not binding to the account Transfer This option will allow user to enter the extension
4. ccooccccccoccnccccnnnnccconnnnononcnnononnnnnnnonnnnononnnnononnnnonnnnnnnonancnnononess 10 Firmware version 1 0 3 19 Last Updated 02 2012 stream nnovative IP Voice amp Video Table 10 GXP2124 Call Features scccincainsictassatecncaintsdtanasdudinbanadaktestiedasaandstbaansiadtnbaaiaattace eeianiabsdaes 17 Table 11 Key Pad Configuration Menu ccccooccnncccnnnnccconnncoconcnnnnonnnnnnonnnnnononnnnononnnnnnonnnnnonancnnnnonens 19 Table 12 Device Configuration Status ccccccccconccnnccccnnncnnnononnnonnnononnnnnnnnnnnnnnnnnononnnnnnnonannnnnnnnnnns 23 Table 13 Device Configuration Settings Basic SettingS ccccoccncncoconcnnoconnnnnconnnnnonanennnnonens 23 Table 14 Device Configuration Settings Advanced Settings ccccocccncoconcnncccnnnnnonanonnnnnnoss 28 Table 15 SIP Account Settings GUI INTERFACE EXAMPLES GXP2124 USER MANUAL http www grandstream com products axp series general documents GXP2124 qui zip Screenshot of Configuration Login Page Screenshot of Status Page Screenshot of Basic Setting Configuration Page Screenshot of Advanced User Configuration Page Screenshot of SIP Account Configuration Page Screenshot of Saved Configuration Changes Page Screenshot of Reboot Page PRO E ee Grandstream Networks Inc GXP2124 User Manual Page 2 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 CE sen Innovative IP Voice amp Video Welcome GXP2124 is a next generation enterp
5. key is included as part of the dial string Encoding rate for G723 codec By default 6 3kbps rate is set Select ITU or IETF for G726 32 packing mode iLBC packet frame size Default is 20ms For Asterisk PBX 30ms might be required Payload type for iLBC Default value is 97 The valid range is between 96 and 127 Jitter buffer type Fixed or Adaptive Default value is Adaptive Jitter buffer length Default value is 300ms The valid range is between 100ms and 800ms GXP2124 User Manual Page 42 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 CE sen Innovative IP Voice amp Video Eventlist BLF URI If the server supports this feature user needs to configure an eventlist BLF URI on the service side i e BLF10060myserver com On the GXP2124 under Account page fill in the eventlist BLF field with the URI without the domain i e BLF1006 Under Basic Settings please select eventlist BLF in the Multi Purpose Key then choose account number enter username and user id Conference URI Configure the conference URI when using Broadsoft N way calling feature Special Feature Default is Standard Choose the selection to meet special requirements from Soft Switch vendors SAVING THE CONFIGURATION CHANGES After the user makes a change to the configuration press the Update button in the Configuration Menu The web browser will then display a message window to confirm saved changes We recommen
6. Interfaces Dual switched auto sensing 10 100mbps Network ports with integrated PoE a ss ev i a nas vm a jm vs vm vk vm my mm vm mmm ym my mm mm wm my um mmm mmm emmy me emma mt mum mmm ct my mmm my mum amma wm wy mt mmm my mf mm wm mam mt mmm mmm Feature Rich Traditional voice features including caller ID call waiting hold transfer forward block auto answer off hook dial Advanced Features Multi line support with dual color LED multi party conferencing line extension interface large backlit graphic LCD 4 navigation keys dedicated buttons for send redial speakerphone headset transfer conference for up to 5 parties mute message phone book and volume large phonebook up to 2000 contacts and call history up to 500 records Advanced Functionality Customized downloadable ring tones multi language support LCD content customization via XML XML application built in personalized application service e g local weather stock Currency and etc adjustable positioning angles wall mountable Automatic provisioning using TR 069 or encrypted XML Configuration file TLS SRTP HTTPS for advanced security protection 802 1x for media access control Grandstream Networks Inc GXP2124 User Manual Page 5 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 CE sen Innovative IP Voice amp Video Table 5 GXP2124 Hardware Specifications Model GXP2124 LAN Interface Ethernet ports
7. Press Menu to display the factory function items including e Audio Loopback Speak into the handset If you hear your voice in the handset your audio is working fine Press Menu button to exit the mode e Diagnostic Mode All LEDs will light up Press any key on the keypad to display the button name in the LCD Lift and put back the handset or press Menu button to exit the diagnostic mode Press to return the main menu To select IP mode DHCP Static IP PPPoE to setup PPPoE IP address Netmask Gateway address and DNS Server 1 and DNS Server 2 To enable disable and configure Forward All Forward Busy Forward No Answer No Answer Timeout press Call Features and select the Account x to set the forward call features on this account Select on Reboot and press Menu button to reboot the device Exit from this menu Figure 1 Keypad GUI Flow Grandstream Networks Inc GXP2124 User Manual Page 20 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 ndstream Innovative IP Voice amp Video Call History Call History Items Answered Calls Dialed Calls p Delete All Entries Missed Calls Transferred Calls New Entry Dig ae Calls First Name E ee Last Name ac Number Phone Book Acct MENU Confirm Add Group Cancel amp Return New En
8. Sunday of April to the 1st Sunday of November rd By default Enable Weather Update is set to Yes If set to No weather information will not display on the phone Settings to customize the display of weather via e City Code Enter city code e Update Interval Refresh time in minutes e Degree Unit Select Automatic Fahrenheit or Celsius Weather information is displayed on GXP2124 LCD when Enable Weather Update is set to Yes and pressing the SwitchSCR soft key once By default Enable Stock Update is set to Yes If set to No stock information will not display on the phone Settings to customize the display of stock via e Stock Code Enter stock code Stock information is displayed in GXP2124 LCD when Enable Stock Update is set to Yes and pressing the SwitchSCR soft key twice By default Enable Currency Update is set to Yes If set to No currency information will not display on the phone Settings to customize the display of currency via e Currency Code Enter currency code Currency information foreign currencies to US dollar is displayed in GXP2124 LCD when Enable Currency Update is set to Yes and pressing the SwitchSCR soft key three times Set the LCD brightness level for idle state and active state Range from O to 8 where 0 means off and 8 means the brightest Set LCD contrast Range fro
9. a 3 digit number followed by any number between 2 and 9 followed by any 7 digit number OR Allows any length of numbers with leading digit 2 replacing the 2 with 011 when dialed 3 Default Outgoing x Allow any length of numbers Example of a simple dial plan used in a Home Office in the US 1900x lt 1617 gt 2 9 xxxxxx 1 2 9 xx 2 9 xxxxxx 011 2 9 x 3469 11 Explanation of example rule reading from left to right e A1900x prevents dialing any number started with 1900 e lt 1617 gt 2 9 xxxxxx allows dialing to local area code 617 numbers by dialing 7 numbers and 1617 area code will be added automatically e 1 2 9 xx 2 9 xxxxxx allows dialing to any US Canada Number with 11 digits length e 011 2 9 x allows international calls starting with 011 e 3469 11 allow dialing special and emergency numbers 311 411 611 and 911 Note In some cases where the user wishes to dial strings such as 123 to activate voice mail or other applications provided by their service provider the should be predefined inside the dial plan feature An example dial plan will be x which allows the user to dial followed by any length of numbers Default is This prefix is prepended when answering call with BLF key Time waited before the call is forward to a number or VM Default is 20 seconds Default is Yes If set to No Call transfer Call Forwarding amp Do Not Disturb are supported locally
10. account e Enter the phone number e Press the SEND key or press the DIAL soft key 2 REDIAL To redial the last dialed phone number When redialing the phone will use the same SIP account as was used for the last call Thus when the third SIP account was made for the last call call attempt the phone will use the third account to redial e When the phone is onhook press SEND key directly to redial or e Take Handset SPEAKER Headset off hook or press an available LINE key activates speakerphone the corresponding LED will be red e Press the SEND button or press the REDIAL soft key 3 USING CALL HISTORY To call a phone number in Call History When using the call history the phone will use the same SIP account as was used for the last call call attempt Thus when returning a call made to the third SIP account the phone will use the third SIP account return the call e Press the MENU button to bring up the Main Menu e Select Call History and then Answered Calls Dialed Calls Missed Calls Transferred Calls or Forwarded Calls depending on your needs e Select phone number using the arrow keys e Press OK to select e Press OK again to dial 4 USING THE PHONEBOOK To call a phone number from Phonebook Each entry in the phonebook can be attached to an individual SIP account The phone will use that SIP account to make the phone call e Go to the phonebook by Pressing the phonebook button bot
11. are using STUN the Direct IP IP call will also use STUN Configure the Use Random Port to NO when completing Direct IP calls ANSWERING PHONE CALLS Receiving Calls 1 Incoming single call Phone rings with selected ring tone The corresponding account LINE flashes red Answer call by taking Handset SPEAKER Headset off hook or pressing SPEAKER or by pressing the corresponding account LINE button 2 Incoming multiple calls When another call comes in while having an active call the phone will produce a Call Waiting tone stutter tone Next available lines will flash red Answer the incoming call by pressing its corresponding LINE button The current active call will be put on hold 3 Paging Intercom Enabled Phone beeps once and automatically establishes the call via SPEAKER PBX or Server must also supports this feature Do Not Disturb Enable DND feature in MENU gt Preference the corresponding icon will be on the right hand side of the screen When DND is enabled the phone will not ring and send caller directly to voicemail PHONE FUNCTIONS DURING A PHONE CALL Call Waiting Call Hold 1 Hold Place a call on hold by pressing the HOLD softkey during the call 2 Resume Resume call by pressing the corresponding blinking LINE Grandstream Networks Inc GXP2124 User Manual Page 14 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 Mute E sen Innovative IP Voice amp Video Multiple Calls Automatic
12. as G 723 and the Voice Frames per TX is set to 2 then the ptime value in the SDP message of an INVITE request will be 60ms because each G 723 voice frame contains 30ms of audio Similarly if this field is set to 2 and the first codec is G 729 or G 711 or G 726 then the ptime value in the SDP message of an INVITE request will be 20ms If the configured voice frames per TX exceeds the maximum allowed value the IP phone will use and save the maximum allowed value for the corresponding first codec choice The maximum value for PCM is 10 x10ms frames for G 726 it is 20 x10ms frames for G 723 it is 32 x30ms frames for G 729 G 728 64 x10ms and 64 x2 5ms frames respectively Please be careful when editing these parameters Adjusting these parameters will also change the dynamic jitter buffer The GXP2124 has a patent dynamic jitter buffer handling algorithm The jitter buffer range is 20 200 ms We recommend using the default settings provided We do not recommend adjusting these parameters if you are an average user Incorrect settings will affect the voice quality Default is 4 seconds After the timeout the phone will send out the dialed number This parameter allows users to configure the key as the Send or Dial key If set to Yes the F key will immediately send the call In this case this key is essentially equivalent to the Re Dial key If set to No the
13. calls with session timer request If set to Yes the phone will use session timer even if the remote party does not support this feature If set to No the session timer is enabled only when the remote party supports this feature To turn off Session Timer select No for Caller Request Timer Callee Request Timer and Force Timer As a Caller select UAC to use the phone as the refresher or UAS to use the Callee or proxy server as the refresher As a Callee select UAC to use caller or proxy server as the refresher or UAS to use the phone as the refresher Session Timer can be refreshed using INVITE method or UPDATE method Select Yes to use INVITE method to refresh the session timer PRACK Provisional Acknowledgment method enables reliability to SIP provisional responses 1xx series This is required to support PSTN inter networking There are 4 uniquely defined ring tones e System Ring Tone when selected all calls will ring with system ring tone e 3 Customer Ring Tones when selected incoming calls from designated account will play selected ring tone Defines how long the phone will ring when receiving a call Default is 60 seconds Defines how long before the line can be seized when Share Line is used Default is 15 seconds If this parameter is set to Yes the From header in outgoing INVITE message will be set to anonymous essentially blocking the Caller ID from displaying Default
14. configured as a particular caller ID or Alert Info text When a particular call ID is configured in the Caller ID the selected ring tone will be used when the incoming call is from the Caller ID System Ring Tone will be used for all other calls If server supports Alert Info the Alert Info text can be mapped to the 3 customized ring tones For example if you configure the custom ring tone 1 user ID to priority that ring tone will be used if we receive INVITE with Alert Info header in the following format Alert Info info priority System ring tone Default is North American standard Users could adjust system ring tone frequencies and cadences based on local telecom standard Using these settings users can configure ring or tone frequencies based on parameters from local telecom By default they are set to North American standard Frequencies should be configured with known values to avoid uncomfortable high pitch sounds Syntax f1 val f2 val c o0n1 off1 on2 off2 on3 off3 Frequencies are in Hz Cadence on and off are in 10ms ON is the period of ringing On time in ms while OFF is the period of silence In order to set a continuous ring OFF should be zero Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern Up to three cadences are supported Configure intercom user ID when intercom is used This is for Account 1 Default is No If set to Yes the cal
15. devices periodically check for upgrades at pre scheduled time intervals By defining different intervals in P193 for different devices a Server Provider can manage and reduce the Firmware or Provisioning Server load at any given time Grandstream Networks Inc GXP2124 User Manual Page 45 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 ndstream Innovative IP Voice amp Video Restore Factory Default Setting WARNING Restoring the Factory Default Setting will delete all configuration information of the phone Please backup or print all the settings before you restoring factory default settings We are not responsible for restoring lost parameters and cannot connect your device to your VolP service provider INSTRUCTIONS FOR RESTORATION Step 1 Press OK button to bring up the keypad configuration menu select Config press OK to enter submenu select Factory Reset Step 2 A warning window will pop out to make sure a reset is requested and confirmed Step 3 Press the OK confirm and the phone will reboot Otherwise it will exit to previous keypad menu interface Grandstream Networks Inc GXP2124 User Manual Page 46 of 46 Firmware version 1 0 3 19 Last Updated 02 2012
16. field allows the user to choose the firmware upgrade config server path method TFTP HTTP or HTTPS TFTP GXP2124 retrieves the new firmware files or new configuration file from the specified TFTP server path at boot time If there is no new firmware file or configuration file the system will start the boot process using the existing firmware or config file Ifa TFTP server is configured and new firmware files are retrieved the new downloaded image is saved into the Flash memory Please do NOT interrupt the TFTP upgrade process especially the power supply as this will damage the device e HTTP GXP2124 retrieves the new firmware files or new configuration file from the specified URL or IP for the HTTP server For example provisioning mycompany com 6688 Grandstream 1 0 0 6 Note 6688 is the specific TCP port where the HTTP server is listening Omit if using default port 80 e HTTPS GXP2124 retrieves the new firmware files or new configuration file from the specified URL or IP for the HTTP server via a secured HTTP connection For example provisioning mycompany com Note HTTPS default port is 443 Defines the server path for the firmware server It can be different from the Configuration server which is used for provisioning For example firmware mycompany com 6688 Grandstream 1 0 0 6 Defines the server path for provisioning it can be different from the firmware server For example provisioning mycompany
17. file SRTP TLS 802 1x media access control 7 English German Italian French Spanish Portuguese Russian Croatian Chinese Korean Japanese Firmware upgrade via TFTP HTTP HTTPS mass provisioning using TR 069 or encrypted XML configuration file is Me Power and Green Energy Efficiency Universal power adapter included Input 100 240VAC 50 60Hz Output 5VDC 800mA Integrated Power over Ethernet 802 3af Max power consumption 2 5W power adapter or 3W PoE Dimension 222mm W x 210mm L x 93mm H Unit weight 0 98KG Temperature and Humidity ads Me Package weight 1 63KG GXP2124 phone handset with cord base stand universal power supply network cable Quick Start Guide is Me FCC Part 15 CFR 47 Class B EN55022 Class B EN55024 EN61000 3 2 EN61000 3 3 EN 60950 1 AS NZS CISPR 22 Class B AS NZS CISPR 24 RoHS UL 60950 power adapter Grandstream Networks Inc GXP2124 User Manual Page 7 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 E sen Innovative IP Voice amp Video Using the GXP2124 SIP Enterprise Phone GETTING FAMILIAR WITH THE LCD GXP2124 has a dynamic and customizable screen The screen displays differently depending on whether the phone is idle or in use active screen Table 7 LCD Display Definition pte Definitions DATE AND TIME LOGO NETWORK STATUS STATUS ICON LINE STATUS INDICATOR SOFTKEYS
18. number to transfer with during the call Intercom This option allows user to enter the extension number to intercom The functions in 1 2 3 4 5 8 9 are connected to one of the accounts and have target username and UserlD This parameter controls the date time display according to the specified time zone If Allow DHCP Option 2 to override Time Zone setting is checked the time zone will be overridden by the DHCP server GXP2124 User Manual Page 25 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 Self Defined Time Zone Weather Update Stock Update Currency Update LCD Backlight Brightness LCD Contrast Grandstream Networks Inc E sen Innovative IP Voice amp Video This parameter allows the users to define their own time zone The syntax is std offset dst offset start time end time Default is set to MTZ 6MDT 5 M4 1 0 M11 1 0 MTZ 6MDT 5 This indicates a time zone with 6 hours offset with 1 hour ahead which is U S central time If it is positive if the local time zone is west of the Prime Meridian A K A International or Greenwich Meridian and negative if it is east M4 1 0 M11 1 0 The 1st number indicates Month 1 2 3 12 for Jan Feb Dec The 2nd number indicates the nth iteration of the weekday 1st Sunday 3 Tuesday The 3rd number indicates weekday 0 1 2 6 for Sun Mon Tues Sat Therefore this example is the DST which starts from the first
19. provided ITSP support those features In addition ForwardAll softkey will be hidden if call feature code is disabled for Account 1 Enable disable Call Log and select type of calls to log Log All Calls Log Incoming Outgoing only Missed calls NOT recorded Disable Call Log GXP2124 User Manual Page 39 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 Session Expiration Min SE Caller Request Timer Callee Request Timer Force Timer UAC Specify Refresher UAS Specify Refresher Force INVITE Enable 100rel Account Ring Tone Ring Timeout Line seize Timeout Send Anonymous Anonymous Call Rejection Auto Answer Grandstream Networks Inc E sen Innovative IP Voice amp Video The SIP Session Timer extension enables SIP sessions to be periodically refreshed via a SIP request UPDATE or re INVITE Once the session interval expires if there is no refresh via a UPDATE or re INVITE message the session is terminated Session Expiration is the time in seconds at which the session is considered timed out provided no successful session refresh transaction occurs beforehand The default value is 180 seconds Defines the minimum session expiration in seconds Default is 90 seconds If set to Yes the phone will use session timer when it makes outbound calls if remote party supports session timer If selecting Yes the phone will use session timer when it receives inbound
20. soft keys 24 4 speed dial BLF extension keys with dual color LED 5 navigation menu Keys 9 dedicated function keys for MUTE PHONEBOOK MESSAGE with LED Indicator HEADSET TRANSFER CONFERENCE SEND REDIAL SPEAKERPHONE VOLUME Voice Codec Support for G 723 1 G 729A B G 711u a law G 726 G 722 wideband and ILBC in band and out of band DTMF in audio RFC2833 SIP INFO Telephony Features Hold transfer forward 5 way conference busy lamp field BLF call park pickup shared call appearance SCA bridged line appearance BLA downloadable phone book XML LDAP up to 2 000 items call waiting call log up to 500 records XML customization of screen off hook auto dial auto answer click to dial flexible dial plan hot desking personalized music ringtones and music on hold server redundancy and fail over Ss ee ee ee De ee et et ce ene ete ee De ce eee et De ete ete ete eae ete ele ete oe elo eed HD Audio i Yes both on handset and speakerphone 2 Headset Jack i RJ9 supporting EHS Electronic Hook Switch with Plantronics headsets Base Stand Yes allow 2 angel positions 2222222 Wall Mountable Yes cece eee eee eee eee Grandstream Networks Inc GXP2124 User Manual Page 6 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 is Me ndstream Innovative IP Voice amp Video User and administrator level passwords MDS and MD5 sess based authentication AES based secure configuration
21. the arrow keys up down and left right Press the OK button to confirm a menu selection The phone automatically exits MENU mode with an incoming call the phone is off hook or the MENU mode if left idle for 60 seconds Press the MENU button to enter the Key Pad Menu The menu options available are listed in table 11 Table 11 Key Pad Configuration Menu CA Description Call History Displays histories of answered dialed missed and transferred and forwarded calls Status Displays the network status account status software version MAC address and hardware version of the phone Phone Book Displays the phonebook and downloads phonebook XML LDAP Directory Displays the LDAP directory and downloads directory Instant Messages Goes to instant messages Direct IP Call Dials IP address for direct IP call Preference Press Menu button to enter this sub menu including e Do NOT Disturb DND Do Not Disturb function could be turned on or off in the Do Not Disturb menu e Ring Tone Choose different ring tones in the Ring Tone menu e Ring Volume Press Menu button to hear the selected ring volume press lt or gt to hear and adjust the ring tone volume e LCD Contrast Press lt or to adjust the LCD contrast e LCD Brightness Press lt or gt to adjust the LCD brightness for active idle screen e Download SCR XML The phone will download the custom idle screen if available e E
22. 2b 3c a4 1 0 1 108 LCD IdleScreen XmlApp is now visible When set to Yes phone will send out SIP Log to syslog server Default setting is No This parameter defines the URI or IP address of the NTP Network Time Protocol serve lt is used to display the current date time Default is Yes This allows device gets provisioned for DHCP Option 42 from the local server automatically Enable to turn on hotdesking feature To use it fill up the SIP server address in Account 1 setting page first Then set public mode to Yes update and reboot the phone When phone boots up SIP user name and Password to register to the configured SIP server in account 1 will be required Enter the correct account information to use the phone After using the phone go to LCD MENU gt LogOut to log off the public mode The user specified SSL certificate used for SIP over TLS The user specified SSL private key used for SIP over TLS User specified password to protect the private key above GXP2124 User Manual Page 32 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 Distinctive Ring Tone System Ring Tone Call Progress Tones Intercom User ID Disable Call Waiting Disable Call Waiting Tone Disable Direct IP Calls Use Quick IP Call Mode Disable Conference Grandstream Networks Inc E sen Innovative IP Voice amp Video Select a Distinctive Ring Tone 1 through 3 for the caller ID The Caller ID can be
23. E E R T E ENE E TE 19 CONFIGURATION VLA WEB BROWSER dd 22 SAVING THE CONFIGURATION AN E eos 43 REBOOTING THE PHONE TRE MO E scenes outaunsemaseadeanubaaieasastonea vucnaieeneseadenousacnentesace 43 SOFTWARE UPGRADE CUSTOMIZATION ccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccsccccccccoccees 44 FIRMWARE UPGRADE THROUGH TETP HTTP 0 coco ccc ecescececcecescscecescccecscceceseececeecesscscscsctscscesescesescesees 44 CONFIGURATION BILE DOWNLOAD sist add 45 RESTORE FACTORY DEFAULT SETTING cccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccscccccccccccoees 46 TABLE OF FIGURES GXP2124 USER MANUAL Fiquie 1 Keybad GUI PO Weise comba pac 20 TABLE OF TABLES GXP2124 USER MANUAL Tablet Equibment F aGk AQUA sonic ona 4 Table 2 OXP 24 COMM G ClO Sansa pode ocn 4 Tane o GXP 2124 Feature GUIE omnia od 9 Table 4 GXP2124 Key Features in a G ance oocccccccncncccconnncoconcnnononcnnnonannnnononcnnononnnnnnnnnnnnnnanennss 5 Table 5 GXP2124 Hardware SpecificatiONS occcccconcncccconnococoncncononcnnnonanonnononcnnononennnnonnnnnnnanenoss 6 Table 6 GXP2124 Technical SpecificatiONS cccoconcccccconcncoconcnnnconnnnnonanonnnnoncnnononnnnononnnnnonanenoss 6 Table 7 LCD Display Definition oooccccccccncnccconcnncconnnncnconnnnononcnnononnnnnnnnnnnnonnncnnononnnnononnnnnnnaneness 8 Tables ECD ICONS sunset ao osea 9 Table 9 GXP2124 Keypad Buttons
24. END button 73 Cancel Unconditional Call Forward Offhook dial 73 and the phone will hang up 90 Busy Call Forward Offhook dial 90 Then enter the number to forward the call Press OK softkey or SEND button 91 Cancel Busy Call Forward Offhook dial 91 and the phone will hang up 92 Delayed Call Forward Offhook dial 92 Then enter the number to forward the call Press OK softkey or SEND button 93 Cancel Delayed Call Forward Offhook dial 93 and the phone will hang up CUSTOMIZED LCD SCREEN amp XML Grandstream GXP2124 Enterprise IP phone supports 1 XML Custom Screen and 2 XML Downloadable Phonebook Please refer to the following link for documentation and templates 1 XML Custom Screen custom idle screen logo softkey layout and etc http Awww grandstream com products gxp_series general documents GXP21xx_1450 XML Screen Customizatio n rar 2 XML Downloadable Phonebook http Awww grandstream com products gxp_series general documents gxp wp xml phonebook pdf Grandstream Networks Inc GXP2124 User Manual Page 18 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 E sen Innovative IP Voice amp Video Configuration Guide The GXP2124 can be configured in two ways Firstly using the Key Pad Configuration Menu on the phone secondly through embedded web configuration menu CONFIGURATION VIA KEYPAD To enter the MENU press the round button Navigate the menu by using
25. GURATION FILE DOWNLOAD The GXP2124 can be configured via Web Interface as well as via Configuration File binary or XML through TFTP or HTTP HTTPS The Config Server Path is the TFTP or HTTP server path for the configuration file It needs to be set to a valid URL either in FQDN or IP address format The Config Server Path can be the same or different from the Firmware Server Path A configuration parameter is associated with each particular field in the web configuration page A parameter consists of a Capital letter P and 2 to 4 digit numeric numbers e P2 is associated with Admin Password inthe ADVANCED SETTINGS page For a detailed parameter list please refer to the link below to download the corresponding configuration template of the firmware http www grandstream com support tools Once the GXP2124 boots up or re booted it will request a configuration file named cfgXXXXXXXXXXXX followed by a request for configuration XML file named cfgxxxxxxxxxxxx xml where XXXXXXXXXXXX is the MAC address of the device i e cfg000b820102ab The configuration file name should be in lower cases For more details on XML provisioning please refer to http www grandstream com support Managing Firmware and Configuration File Download When Automatic Upgrade is set to Yes a Service Provider can use P193 Auto Check Interval in minutes default and minimum is 60 minutes to have the
26. Grandstream Networks Inc Displays the current date and time Can be synchronized with Internet time servers Displays company logo name This logo name can be customized via xml screen customization Displays the status of the phone and network It will indicate whether the network is down starting or running IP address Shows the status of the phone using icons as shown in the next table Displays the name of the account that is in use Select another account by pressing the LINE key on the left side The softkeys are context sensitive and will change depending on the status of the phone Typical functions assigned to softkeys are e FORWARD ALL Unconditionally forward the phone line to another phone e MISSED CALL This option shows up unanswered calls to this phone e SWITCHSCR Press this button to toggle between different idle screens e REDIAL Redial the last dialed number e END CALL Hang up phone e REFRESHSTOCK Refresh the stock information when stock is enabled e REVERSECUR Display the currency information in reverse order e REFRESHCUR Refresh the currency information when currency is enabled GXP2124 User Manual Page 8 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 SPECIAL SOFTKEYS Only When Integrated with GXE5024 5028 Table 8 LCD Icons E a gt Le Lo oe Grandstream Networks Inc E sen Innovative IP Voice amp Video Call Parking Please refer to G
27. Grandstream Networks Inc is not permitted Grandstream Networks Inc GXP2124 User Manual Page 3 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 E sve nnovative IP Voice amp Video Installation EQUIPMENT PACKAGING Table 1 Equipment Packaging po GP 2124 Handset Yes CONNECTING YOUR PHONE The connectors of the GXP2124 are located on the bottom of the device Table 2 GXP2124 Connectors PC 10 100Mbps RJ 45 ports for PC downlink connection LAN 10 100Mbps RJ 45 port for LAN uplink connection Supports PoE 802 3af Power Jack 5V DC power port UL Certified Headset Jack RJ9 supporting EHS Electronic Hook Switch with Plantronics headsets Handset Jack RJQ SAFETY COMPLIANCES The GXP2124 complies with FCC CE and various safety standards The GXP2124 power adaptor is compliant with the UL standard Only use the universal power adaptor provided with the GXP2124 package The manufacturer s warranty does not cover damages to the phone caused by unsupported power adaptors WARRANTY If you purchased your GXP2124 from a reseller please contact the company where you purchased your phone for replacement repair or refund If you purchased the product directly from Grandstream contact your Grandstream Sales and Service Representative for a RMA Return Materials Authorization number before you return the product Grandstream reserves the right to remedy warranty policy without prior notification Grandstre
28. IT them by pressing UPDATE button on the bottom of the page If after having submitted some changes more settings have to be changed press the menu option needed e All the options under Basic Setting and Account Setting and most of the options under Advanced Setting do not require reboot after submitting the changes Under Advanced Setting the parameters on network configuration require reboot after update Definitions This section will describe the options in the Web configuration user interface As mentioned a user can log in as an administrator or end user Functions available for the end user are e Status Displays the network status account statuses software version and MAC address of the phone e Basic Basic preferences such as date and time settings multi purpose keys and LCD settings can be set here Additional functions available to administrators are e Advanced Settings To set advanced network settings codec settings and XML configuration settings e Account X To configure each of the SIP accounts Grandstream Networks Inc GXP2124 User Manual Page 22 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 E sen Innovative IP Voice amp Video Table 12 Device Configuration Status MAC Address IP Address Product Model Part Number Software Version System Up Time System Time Registered PPPoE Link Up Service Status Core Dump The device ID in HEXADECIMAL format This will be use
29. N VIA WEB BROWSER The GXP2124 embedded Web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsofts IE or Mozilla Firefox Google Chrome Access the Web Configuration Menu To access the phone s Web Configuration Menu e Connect the computer to the same network as the phone e Make sure the phone is turned on and shows its IP address e Start a Web browser on your computer e Enter the phone s IP address in the address bar of the browser e Enter the administrator s password to access the Web Configuration Menu The Web enabled computer has to be connected to the same sub network as the phone This can easily be done by connecting the computer to the same hub or switch as the phone is connected to In absence of a hub switch or free ports on the hub switch please connect the computer directly to the phone using the PC port on the phone If the phone is properly connected to a working Internet connection the phone will display its IP address This address has the format xxx xxx xxx xxx where xxx stands for a number from 0 255 You will need this number to access the Web Configuration Menu e g if the phone shows 192 168 0 60 please use http 192 168 0 60 in the address bar your browser Oo The default administrator password is admin the default end user password is 123 NOTE e When changing any settings always SUBM
30. Press OK to dial out Grandstream Networks Inc GXP2124 User Manual Page 13 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 CE sen Innovative IP Voice amp Video Quick IP Call Mode The GXP2124 also supports Quick IP call mode This enables the phone to make direct IP calls using only the last few digits last octet of the target phone s IP number This is possible only if both phones are in under the same LAN VPN This simulates a PBX function using the CMSA CD without a SIP server Controlled static IP usage is recommended Setting up the phone to make Quick IP calls To enable Quick IP calls the phone has to be setup first This is done through the web setup function In the Advanced Settings page set the Use Quick IP call mode to YES When xxx is dialed where x is 0 9 and xxx lt 255 a direct IP call to aaa bbb ccc XXX is completed aaa bbb ccc is from the local IP address regardless of subnet mask The numbers xx or x are also valid The leading 0 is not required but OK For example 192 168 0 2 calling 192 168 0 3 offhook the phone dial 3 followed by SEND or 192 168 0 2 calling 192 168 0 23 offhook the phone dial 23 followed by SEND or 192 168 0 2 calling 192 168 0 123 offhook the phone dial 123 followed by SEND or 192 168 0 2 dial 3 and 03 and 003 results in the same call call 192 168 0 3 NOTE e lf you have a SIP Server configured a Direct IP IP still works If you
31. SIP Server will be used If the primary SIP Server is not registered but Secondary SIP Server can be registered GXP2124 will use the Secondary SIP Server directly when making a call Note Please do not configure duplicate SIP Server address in SIP server and Secondary SIP Server IP address or Domain name of Outbound Proxy Media Gateway or Session Border Controller Used for firewall or NAT penetration in different network environment If the system detects symmetric NAT STUN will not work ONLY outbound proxy can provide solution for symmetric NAT User account information provided by VoIP service provider ITSP either an actual phone number or formatted like one SIP service subscriber s Authenticate ID used for authentication It can be identical to or different from SIP User ID SIP service subscriber s account password for GXP2124 to register to SIP servers of ITSP SIP service subscriber s name that is used for Caller ID display The default is set to A Record If users wish to locate the server by DNS SRV users may select SRV or NATPTR SRV When Use Configured IP option is selected if SIP server is configured as domain name phone will not send DNS query but use Primary IP or Secondary IP to send sip message if at least one of them are not empty This option applies only if Use Configured IP is selected the phone will send DNS query to the Primary IP Inser
32. Two 2 10 100 Mbps Full Half Duplex Ethernet Switch with LAN and PC port with auto detection Graphic LCD Display 240x120 pixel Expansion Module Support NA 2 2 2 2 Headset Jack RJQ supporting EHS Electronic Hook Switch with Plantronics headsets Call Appearance LED Dual color green red Power over Ethernet IEEE 802 3af standard Universal Switching Input 100 240VAC 50 60 H7 es ss Power Adaptor Output 5VDC 800mA UL certified Dimension 222mm W x 210mm L x938mm H i ti sti i izi i t sSS Weight j Unit weight 0 98KG Package weight 1 63KG i i sst lt sS Temperature BRA E Humidity 10 90 non condensing Compliance FCC Part 15 CFR 47 Class B EN55022 Class B EN55024 EN61000 3 2 EN61000 3 3 EN 60950 1 AS NZS CISPR 22 Class B AS NZS CISPR 24 RoHS UL 60950 power adapter wee ew ee eB ee eB eB ee O ee eB ee ee O eB ee eB EB O eB eB eB eB eB eB eB eB ee eB eB X ee Protocols Standards SIP RFC3261 TCP IP UDP RTP RTCP HTTP HTTPS ARP RARP ICMP DNS A record SRV and NAPTR DHCP both client and server PPPoE TELNET TFTP NTP STUN SIMPLE 802 1x LLDP LDAP TR 069 TLS a RA aooaa Network Interfaces Dual switched 10 100Mbps ports with integrated PoE Graphic Display Backlit 240x120 graphic LCD display with up to 8 level grayscale 222 Feature Keys i 4 line keys with up to 4 SIP accounts 4 XML programmable context sensitive
33. Updated 02 2012 Remove Manually edited entries on Downloads LDAP Directory Idle Screen XML Download Download Screen XML At Boot up Use custom filename Idle Screen XML Server Path XML Application Offhook Auto Dial Auto recover from abnormal Syslog Server Grandstream Networks Inc E sen Innovative IP Voice amp Video If set to Yes the phone will remove the manually edited entries in the old phonebook list before downloading the new file The default setting is set to Yes Note If there is a duplicate entry same name same number and same index added both manually and from phonebook xml file only 1 entry will be saved and displayed IP address or domain name of LDAP script server Note When LDAP Directory is used please set Phonebook XML Download to Yes to enable it Enable XML Idle Screen download via TFTP or HTTP Select whether to Use Custom Filename or not and define the XML server path Please refer to the section customized LCD screen and XML for more information The phone will download the idle screen xml file at boot up if set to Yes The default setting is No The phone will use custom filename specified in XML server path if set to Yes The default setting is No Specify the idle screen XML server path Enter the xml application server path and soft key label to display on the LCD When pressing the softkey it will ini
34. XE5024 5028 Online User Manual for more information e CallPark When a GXP2124 dials out the Call Park softkey will display on screen To park the call press the Call Park button e PickUp When another GXP2124 goes off hook the Call Pickup softkey will display on screen To pick up the parked call press the Call Pickup button Call Queue Please refer to GXE5024 5028 Online User Manual for more information e Signin Press this button to sign in to the call queue Agent will be prompted in the LCD display to select the call queue to join Press menu button on keypad to select ok Once the agent completely signs in the agent will be brought back to the main screen e SignOut Press this button to sign out of the call queue Press menu button on keypad to select ok This will be displayed once the agent is signed in to the call queue DND idle ON when Do Not Disturb is activated in idle screen DND talking ON when Do Not Disturb is activated in talking Forward All INDICATES all incoming calls will be forwarded to the configured number Forward on Busy INDICATES calls will be forwarded when phone is busy Forward on No Answer INDICATES calls will be forwarded if the phone does not answer Forward All and No Answer INDICATES calls will be forwarded if Forward All and Forward on No Answer are enabled Keypad Locked ON when the keypad is locked Enter Keypad Unlo
35. all has to remain in the conference for its entire duration you can put the party on mute but it must remain in the conversation Also this is not applicable when the feature Transfer on call hangup is turned on e When using Easy Conference mode press SEND button to establish the second call after entering the number instead of using e For the 4 way and 5 way traditional conference call PCMU and PCMA are supported for the codec being used in the conference Voice Messages Message Waiting Indicator A blinking red MWI Message Waiting Indicator indicates a message is waiting Press the Message button to retrieve the message An IVR will prompt the user through the process of message retrieval Press a specific LINE to retrieve messages for a specific line account NOTE Grandstream Networks Inc GXP2124 User Manual Page 16 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 E sen Innovative IP Voice amp Video e Each line has a separate voicemail account Each account requires a voicemail portal number to be configured in the Voicemail User ID field e To check which line account has a message 1 press the message button this always checks the primary account 2 check each line for stutter tone or 3 check missed calls using the menu Busy Lamp Field The Multi Purpose Key buttons can be configured for Busy Lamp Field function with a specified account When BLF is configured on one of the multi func
36. ally place ACTIVE call on HOLD by selecting another available LINE to place or receive another call Call Waiting tone stutter tone audible when line is in use Press the MUTE button to enable disable muting the microphone The Line Status Indicator will show LINEx SPEAKING or LINEx MUTE to indicate whether the microphone is muted Call Transfer GXP2124 supports both Blind and Attended transfer Also users could make auto attended transfer when this feature is enabled from web GUI 1 NOTE Blind Transfer Press TRANSFER button then dial the number and press the SEND button to complete transfer of active call Attended Transfer Press LINEx button to make a call and automatically place the ACTIVE LINE on HOLD Once the call is established press TRANSFER key then the LINE button of the waiting line to transfer the call Hang up the phone call after Transfer Successful is displayed in the screen Auto Attended Transfer Users could enable Auto Attended Transfer under Web GUI gt Advanced Setting Page During the first call press TRANSFER hard button and it will bring up another line The first call will be on hold Enter the number and press SEND key to establish the second call If pressing soft key transfer after entering the number it will do blind transfer instead After the second call is established press TRANSFER hard button again Now the phone will
37. am Networks Inc GXP2124 User Manual Page 4 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 CE sen Innovative IP Voice amp Video Product Overview Table 3 GXP2124 Feature Guide Features GXP2128 eee LCD Display 240x120 pixel backlit graphical LCD 8 level grayscale Number of Lines 4 lines with 4 SIP accounts SA er sr er tec cece ec ee eee a EEEE EEREREREREREREREREREREREREREEREREREEREREEREEEEREEREEREEREEREREREREREEEEREREEREREREEREEREEREREEREEREREEREREEREEREREEREEREREEEREREREEREREEEREEREREEEREREREEREEREREREREREREERERERERREREREREEREEREREREEREEREREEREREREREREREREERERERREE Table 4 GXP2124 Key Features in a Glance Features Benefits Ss re et ce et ee et ne ete ee ed ee ete ete ete et ae ede ete etn cee eta cee ete ante cae ete eet eee nto en eta nto entation inten edn nde nl Open Standards Compatible SIP RFC3261 TCP IP UDP RTP RTCP HTTP HTTPS ARP RARP ICMP DNS A record SRV and NAPTR DHCP both client and server PPPoE TELNET TFTP NTP STUN SIMPLE 802 1x LLDP LDAP TR 069 TLS SRTP IPV6 je eke ee ee ee ee BP BP Be Be Be Be Be Be Be Be Be Be Be eB eB eB Be Be Be Be eB Be Be eB eB ee ee ee Be Be Be ee eB ee ee ee ee ee Be ee ee ee ee ee eB ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee ee Be ee Ee Ee He Ee Superb Audio Quality HD wideband audio superb full duplex hands free speakerphone with advanced acoustic echo cancellation and excellent double talk performance eee Network
38. and ACCOUNT 2 with Account Name as VoIP 1 VoIP 2 respectively and ensure that they are active and registered When LINE1 is pressed you will hear a dial tone and see VoIP 1 on the LCD display when LINE2 is pressed you will hear a dial tone and see VoIP 2 on the LCD display To make a call select the line you wish to use The corresponding LINE LED will light up in green User can switch lines before dialing any number by pressing the same LINE button one or more times If you continue to press a LINE button the selected account will circulate among the registered accounts For example when LINE1 is pressed the LCD displays VoIP 1 If LINE1 is pressed twice the LCD displays VoIP 2 and the subsequent call will be made through SIP account 2 Incoming calls to a specific account will attempt to use its corresponding LINE if it is not in use When the virtually mapped line is in use the GXP2124 will flash the next available LINE in red Grandstream Networks Inc GXP2124 User Manual Page 11 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 CE sen Innovative IP Voice amp Video Completing Calls There are six ways to complete a call 1 DIAL To make a phone call e Take Handset SPEAKER Headset off hook or press an available LINE key activates speakerphone e The line will have a dial tone and the primary line LINE1 LED is red If you wish select another LINE key alternative SIP
39. and install a free TFTP or HTTP server to the LAN to perform firmware upgrades A free Windows version TFTP server is available http support solarwinds net updates New customerFree cfm Grandstream Networks Inc GXP2124 User Manual Page 44 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 CE sen Innovative IP Voice amp Video INSTRUCTIONS FOR LOCAL TFTP UPGRADE 1 Unzip the file and put all of them under the root directory of the TFTP server 2 The PC running the TFTP server and the GXP2124 should be in the same LAN segment 3 Go to File gt Configure gt Security to change the TFIP server s default setting from Receive Only to Transmit Only for the firmware upgrade 4 Start the TFTP server in the phone s web configuration page 5 Configure the Firmware Server Path with the IP address of the PC 6 Update the change and reboot the unit User can also choose to download the free HTTP server from http httod apache org or use Microsoft IIS web server NOTE e When GXP2124 phone boots up it will send TFTP or HTTP request to download configuration file cfg000b82xxxxxx where OOOb82xxxxxx is the MAC address of the GXP2124 phone This file is for provisioning purpose For normal TFTP or HTTP firmware upgrades the following error messages in a TFTP or HTTP server log can be ignored TFTP Error from IP ADRESS requesting cfg000b82023dd4 File does not exist Configuration File Download CONFI
40. c German English Spanish French Hebrew Croatian Hungarian Italian Japanese Korean Dutch Polish Portuguese Russian Slovenian Simplified Chinese and Traditional Chinese Note The Automatic setting in language refers to Grandstream s IP2Location client which when connected to Internet would attempt to lookup a database driven by Grandstream with the IP address for its geographical location Language file postfix allows the language file to have different postfixes so the phone can request a particular file It will append an underscore _ plus the string in the language file postfix The default language file name is gxp txt If the field Language File postfix has NL string in it then the phone will request gxp_NL txt instead of gxp txt User can only load one secondary language Supported downloadable language Czech Croatian Estonian French German ltalian Polish Portuguese Slovak Slovenian and Spanish How to set up Download Language This is similar to updating firmware in your local network environment 1 Get the language file gxp txt ready Make sure the file is using UTF 8 encoding 2 Copy gxp txt to the firmware server directory using your local TFTP or HTTP server 3 Access the advanced settings of the Web GUI set Display Language to Download Language and enter the server path in Firmware Server Path Select TFTP or HTTP for firmware upgrade 4 Upda
41. ck Password GXP2124 User Manual Page 9 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 dl ke a a Dn Os pica g Pis y os 3 a ar a CA Innovative IP Voice amp Video Voice Mail ON when there are new voice messages Instant Message ON when there are new instant messages Network Status Network is down Missed Call Icon Indicates missed call s Save Call Record Indicates phone system writing the call records into the flash It might take 10 to 20 seconds to finish the process Waiting For Response Please wait for the phone system to response before the keypad entry Handset Mode Speaker Mode Headset Mode SRTP SRTP is used during the call MUTE Call On Hold Call Active Conference Call Table 9 GXP2124 Keypad Buttons Key Button Key Button Definitions LINE KEYS 2 2 Grandstream Networks Inc Line keys with LED can be configured to 4 different SIP profiles SEND REDIAL Enable Disable handset mode Transfer an ACTIVE call to another number Press CONF button to connect Calling Called party into conference Mute an active call Press HEADSET key to answer hang up phone calls while using headset lt also allows user to toggle between headset and speaker Enter to retrieve voice mails Brings phonebook on screen GXP2124 User Manual Page 10 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 CE sen Innovative IP Voice amp Video oy Enable Disable hands free sp
42. com 6688 Grandstream gxp2120 Default is blank If configured GXP2124 will request the firmware file with the prefix postfix and only the firmware with the matching encrypted prefix will be downloaded and flashed into the phone Note This setting is useful for ITSPs End user should keep it blank GXP2124 User Manual Page 29 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 Config File Prefix Postfix Allow DHCP Option 43 and Option 66 to override server Automatic Upgrade Authenticate Conf File Enable TR 069 ACS URL TR 069 Username TR 069 Password Periodic Inform Enable Periodic Inform Interval Connection Request Username Connection Request Password Authentication Method Connection Request Port Phonebook XML Download Phonebook XML Server Path Phonebook Download Interval Grandstream Networks Inc CA Innovative IP Voice amp Video Default is blank If configured GXP2124 will request the config file with the prefix postfix and only the file with the matching encrypted prefix will be downloaded and flashed into the phone Note This setting is useful for ITSPs End user should keep it blank Default is Yes This allows device gets provisioned from the server specified path automatically Default is No Choose Yes to enable automatic HTTP upgrade and provisioning In Check for upgrade every field enter the number of minutes to check the HTTP server for fir
43. d for provisioning and is written on the label in the original box as well as on the label located on the back panel of the device This field shows IP address of GXP2124 This field contains the product model information This field contains the product part number e Prog This is the main firmware release number which is always used for identifying the software or firmware upgrade version e Boot Booting code version number e Core Core code version number e Base Base code version number e DSP DSP code version number e Aux Aux code version number This field shows system up time since the last reboot This field shows the current time on the phone system Indicates whether accounts are registered to the related SIP server Indicates whether the PPPoE connection is enabled if connected to a DSL modem e GUI shows the GUI status running or stopped e Phone shows the phone status running or stopped Download core dump file for troubleshooting when necessary Table 13 Device Configuration Settings Basic Settings End User Password Confirm Password IP Address Grandstream Networks Inc This contains the password for end user to access the Web Configuration Menu Users can enter new password here This field is case sensitive with a maximum length of 25 alphanumeric character Enter the end user password again as above to confirm new password The GXP2124 operates in three modes 1 DHCP mode T
44. d rebooting or powering cycle the IP phone after saving changes REBOOTING THE PHONE REMOTELY Press the Reboot button at the bottom of the configuration menu to reboot the phone remotely The web browser will then display a message window to confirm that reboot is underway Wait about 30 seconds to log in again Grandstream Networks Inc GXP2124 User Manual Page 43 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 CE sen Innovative IP Voice amp Video Software Upgrade amp Customization Software or firmware upgrades are completed via either TFTP or HTTP The corresponding configuration settings are in the ADVANCED SETTINGS configuration page FIRMWARE UPGRADE THROUGH TFTP HTTP To upgrade via TFTP or HTTP select TFTP or HTTP upgrade method Upgrade Server needs to be set to a valid URL of a HTTP server Server name can be in either FQDN or IP address format Here are examples of some valid URLs e firmware mycompany com 6688 Grandstream 1 2 3 5 e 72 172 83 110 There are two ways to set up the Upgrade Server to upgrade firmware via Key Pad Menu or Web Configuration Interface Key Pad Menu To configure the Upgrade Server via Key Pad Menu options select Config from the Main Menu then select Upgrade Under this sub Menu user can edit Upgrade Server in either an IP address format or FQDN format Choose Save and use TFTP or Save and use HTTP to select upgrade method Select Reboo
45. e Multi Purpose Key buttons located on the right hand side of the phone can be configured for speed dial Press the speed dial button to automatically call the assigned extension If Speed Dial Via Active Account is selected instead of Speed Dial on that Multi Purpose Key it will act just like speed dial but based on the current active account For instance if the phone is offhook and account 4 is active by pressing this key it will call the configured speed dial number using account 4 Making Calls using IP Addresses Direct IP Call allows two phones to talk to each other in an ad hoc fashion without a SIP proxy VoIP calls can be made between two phones if e Both phones have public IP addresses or e Both phones are on a same LAN VPN using private or public IP addresses or e Both phones can be connected through a router using public or private IP addresses with necessary port forwarding or DMZ To make a direct IP call please follow these steps 1 Press MENU button to bring up MAIN MENU Select Direct IP Call using the arrow keys Press OK to select Input the 12 digit target IP address Please see example below Press OK key to initiate call A Sy To make a quick IP call please see next section For example If the target IP address is 192 168 1 60 and the port is 5062 e g 192 168 1 60 5062 input the following 192 168 1 60 5062 The key represent the dot The key represent colon
46. eaker _ Volume up or down Menu OK key in the center of the navigation keys Press to enter menu when phone is in idle Use it as OK key in keypad configuration Navigation keys Up Down Left and Right e Press to navigate in menu options 33 ll e During the call press Up Down to adjust volume Standard phone keypad press key to send call press key to for IVR functions 24 MPKs on the right side of the phone and 4 MPKs on the right side Multi Purpose Keys the LCD for BLF Speed dial and etc MAKING PHONE CALLS Handset Speakerphone and Headset Mode The GXP2124 allows you to make phone calls via handset speakerphone or headset mode During the active calls the user can switch between the handset and the speaker by pressing the speaker key For headsets to operate the user must plug the headset to an RJ9 port on the phone which allows the user to pick up speak or hang up calls Multiple SIP Accounts and Lines GXP2124 can support up to 4 independent SIP accounts Each account is capable of independent SIP server user and NAT settings Each of the line buttons is virtually mapped to an individual SIP account The name of each account is conveniently printed next to its corresponding button In off hook state select an idle line and the name of the account as configured in the web interface is displayed on the LCD and a dial tone is heard For example Configure ACCOUNT 1
47. et When there is an active call using headset press HEADSET button to hang up the call When Speaker Handset is used in dialing talking status press HEADSET button to switch to headset Press it again to hang up the call or press Speaker Handset to switch back to previous mode e Toggle Headset Speaker When GXP2124 is in idle press HEADSET button to switch to Headset mode The idle screen will display a Headset icon In this mode if pressing Speaker button or softkey headset will be used by default When there is an incoming call press LINE button Answer softkey or Speaker button headset will be used When there is an active call press HEADSET button to toggle between Headset and Speaker This defines the interval to save the call history to phone s flash By default it s 300 seconds The valid range is 30 to 3600 seconds This defines the number of existed logs before they are saved to phone s flash By default it s 200 entries The valid range is 0 to 500 Set headset TX gain to 6 0 or 6 Default is O db Set headset RX gain to 6 0 or 6 Default is O db GXP2124 User Manual Page 27 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 Handset TX gain dB E sen Innovative IP Voice amp Video Set handset TX gain to 6 0 or 6 Default is O db Advanced User configuration includes not only the end user configuration but also advanced configuration such as SIP configuration Codec selection NAT T
48. hang up and the call will be transferred To transfer calls across SIP domains SIP service providers must support transfer across SIP domains Blind transfer will usually use the primary account SIP profile 5 Way Conferencing GXP2124 can host conference calls and supports up to 5 way conference calling 1 Initiate a Conference Call Establish a connection with two or more parties Press CONF button Choose the desired line to join the conference by pressing the corresponding LINE button Repeat previous two steps for all other parties that would like to join the conference This can be done at any time However if a new call comes in the other calls will be placed on hold and the host will have to individually re join the held lines back into the conference by repeating the previous two steps again 2 Cancel Conference f after pressing the CONF button a user decides not to conference anyone press the current active LINE button This will resume two way conversation with the current line Grandstream Networks Inc GXP2124 User Manual Page 15 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 CE sen Innovative IP Voice amp Video 3 End Conference Press HOLD to end the conference call and put all parties on hold To speak with an individual party select the corresponding blinking LINE GXP2124 also supports Easy Conference mode In Easy Conference mode users can initiate conference by calling anothe
49. he GXP2124 acquires IP address from the first DHCP server it discovers on the LAN The DHCP option is reserved for NAT router mode In DHCP mode all the field values for the Static IP mode are not used 2 PPPoE mode Set PPPoE account ID PPPoE password and PPPoE service name for the GXP2124 to establish PPPoE sesstion 3 Static IP mode Configure IP address Subnet Mask Gateway DNS Server 1 DNS Server 2 and Preferred DNS Server if Static IP mode is used GXP2124 User Manual Firmware version 1 0 3 19 Page 23 of 46 Last Updated 02 2012 Allow DHCP Option 120 to Override SIP Server 802 1x Mode Line Keys x Grandstream Networks Inc E sen Innovative IP Voice amp Video Enable DHCP Option 120 to override SIP Server By default it s No This option allows the user to enable disable 802 1x mode on the phone The default value is disabled To enable 802 1x mode this field should be set to EAP MD5 Once enabled the user would be required to enter the following information below to be authenticated on the network 1 2 Identity MD5 Password This allows the user to configure each line key and enable Shared Call Appearance for the line Options available for Key Mode are ee Note Line Shared Line Speeddial BLF Busy Lamp Field This option has to be supported on the PBX and it indicates the status of the extension The three possible states are idle green busy red ringing blinking red Pre
50. is No If set to Yes anonymous call will be rejected Default is No If set to Yes GXP2124 will automatically switch on speaker to answer the incoming call Set to Intercom Paging mode it will answer the call based on the SIP info header from the server GXP2124 User Manual Firmware version 1 0 3 19 Page 40 of 46 Last Updated 02 2012 Allow Auto Answer by Call Info Refer To Use Target Contact Transfer on Conference Hangup Check SIP User ID for Incoming INVITE Preferred Vocoder SRTP Mode Symmetric RTP Silence Suppression Grandstream Networks Inc E sen Innovative IP Voice amp Video If the Call Info header contains answer after 0 the call be answered automatically This fields need to be set to Yes if users would like to have the phone to be paged intercom Default is No If set to Yes then for Attended Transfer the Refer To header uses the transferred target s Contact header information Defines whether or not the call is transferred to the other party if the initiator of the conference hangs up Default is No Check the SIP User ID in Request URI If they don t match the call will be rejected GXP2124 supports up to 7 different Vocoder types including G 711 a u also known as PCMU PCMA G 723 1 G 729A B G 726 32 iLBC G 722 wide band Configure Vocoders in a preference list that is included with the same preference order in SDP message E
51. l waiting feature will be disabled Default is No If set to Yes the call waiting tone will be disabled Default is No If set to Yes direct IP calls will be disabled Dial an IP address under the same LAN VPN segment by entering the last octet in the IP address In the Advanced Settings page there is an option Use Quick IP call mode Default setting is No When set to Yes offhook the phone and dial XXX X is 0 9 and XXX lt 255 phone will make direct IP call to aaa bbb ccc XXX where aaa bbb ccc comes from the local IP address REGARDLESS of subnet mask XX or X are also valid so leading O is not required but OK See Quick IP Call Mode section for details Default is No If set to Yes conference will be disabled GXP2124 User Manual Page 33 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 Enable MPK Sending DTMF Disable DND Button Disable Transfer Auto Attended Transfer Configuration via Keypad Menu Enable STAR key Keypad locking Password to lock unlock China Telecom Mode Do not escape as 23 in SIP URI Grandstream Networks Inc E sen Innovative IP Voice amp Video Default is No If set to Yes Multi Purpose keys can be sent as DTMF during the call Default is No If set to Yes the DND button on keypad will be disabled Default is No If set to Yes transfer will be disabled Default is
52. ld need to register the shared line account on one of the accounts on the phone In addition they would need to navigate to Settings gt Basic Settings on the web Ul and set the line to Shared Line with the corresponding account If the user requires more shared call appearances the user can configure multiple line buttons to be shared line buttons associated with the account CALL FEATURES The GXP2124 supports traditional and advanced telephony features including caller ID caller ID w name call forward transfer park hold as well as intercom paging and BLF Table 10 GXP2124 Call Features Key Call Features 30 Block Caller ID for all subsequent calls Offhook and dial 30 31 Send Caller ID for all subsequent calls Grandstream Networks Inc GXP2124 User Manual Page 17 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 E sen Innovative IP Voice amp Video Offhook and dial 31 67 Block Caller ID per call Offhook dial 67 and then enter the number to dial out 82 Send Caller ID per call Offhook dial 82 and then enter the number to dial out 70 Disable Call Waiting per Call Offhook dial 70 and then enter the number to dial out 71 Enable Call Waiting per Call Offhook dial 71 and then enter the number to dial out 72 Unconditional Call Forward Offhook dial 72 Then enter the number to forward the call Press OK softkey or S
53. lly every 20 seconds or so send a blank UDP packet with no payload data to the SIP server to keep the hole on the NAT open GXP2124 User Manual Page 37 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 SUBSCRIBE for MWI SUBSCRIBE for Registration Feature Key Synchronization PUBLISH for Presence Proxy Require Voice Mail UserlD Send DTMF DTMF Payload Type Early Dial Dial Plan Prefix Grandstream Networks Inc E sen Innovative IP Voice amp Video Default is No When set to Yes a SUBSCRIBE for Message Waiting Indication will be sent periodically Default is No When set to Yes a SUBSCRIBE for Registration will be sent periodically Default is No This option is to synchronize DND Call Forward features with Broadsoft platform When set to Yes a SUBSCRIBE will be sent out periodically to the server Then when DND Call Forward features Call Forward No Answer Unconditional Call Forward and Call Forward on Busy are configured or changed on the phone and Broadsoft server side those features will be synchronized on the phone side and Broadsoft server side Enable Presence feature SIP Extension to notify SIP server that the unit is behind the NAT Firewall When configured user can access messages by pressing MSG button This userlD is usually the VM portal access number Note If server side feature code is used for VM portal access number please al
54. m 0 to 20 GXP2124 User Manual Page 26 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 Date Display Format Time Display Format Disable in call DTMF display Disable Missed Call Backlight Always Ring Speaker HEADSET Key Mode Call History Flash Writing Max Unsaved Log Headset TX gain dB Headset RX gain dB Grandstream Networks Inc E sen Innovative IP Voice amp Video LCD date display in the idle screen The following formats are supported e yyyy mm dd 2011 11 17 e mm dd yyyy 11 17 2011 e dd mm yyyy 17 11 2011 e dddd MMMM dd Thursday November 17 e MMMM dd dddd November 17 Thursday LCD time display in 12 hour or 24 hour format Default is No This field is used to hide the keypad input during a call Default is No By default LCD backlight will light up whenever there is a missed call Default is No This options is used when Headset is used on Toggle Headset Speaker mode If selected to Yes when the phone is in Headset mode both headset and speaker will ring on incoming call When headset is connected to GXP2124 users could use the HEADSET button in two different modes e Default Mode When GXP2124 is in idle press HEADSET button to offhook the phone and make calls by using headset Headset icon will display on the top of the call screen in dialing talking status When there is an incoming call press HEADSET button to pick the call by using heads
55. mware upgrade or configuration changes When set to No the phone will only perform HTTP upgrade and configuration check once at boot up Note This function is used by ITSP End user should NOT touch these parameters Default is No If set to Yes configuration file would be authenticated before acceptance End user should use default setting Enable TR 069 Default is No URL for TR 069 Auto Configuration Servers ACS Enter ACS username for TR 069 Enter ACS password for TR 069 Enable periodic inform Default is No If set to YES device will send inform packets to the ACS When enabling periodic inform set up the periodic inform interval to send the inform packets to the ACS Enter the connection request username This is the user name for the ACS to connect to this device Enter the connection request password This is the password for the ACS to connect to this device tt Select the authentication method among No authentication Basic or Digest Enter the connection request port This is the port for the ACS to connect to this device Selects the file download mode for the download server Users can choose from TFTP HTTP No The URL IP address of the phonebook download server The interval at which the phonebook will be downloaded from the download server in minutes The default setting is 0 GXP2124 User Manual Page 30 of 46 Firmware version 1 0 3 19 Last
56. nter the first Vocoder in this list by choosing the appropriate option in Choice 1 Similarly enter the last Vocoder in this list by choosing the appropriate option in Choice 8 Enable SRTP mode based on selection Default is No Selects whether or not symmetric RTP is supported This controls the silence suppression VAD feature of the audio codec G 723 and G 729 If set to Yes when silence is detected a small quantity of VAD packets instead of audio packets will be sent during the period of no talking If set to No this feature is disabled GXP2124 User Manual Page 41 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 Voice Frames per TX No Key Entry Timeout Use as Dial Key G723 Rate G726 32 Packing Mode iLBC Frame Size LBC Payload Type Jitter Buffer Type Jitter Buffer Length Grandstream Networks Inc E sen Innovative IP Voice amp Video This field contains the number of voice frames to be transmitted in a single Ethernet packet be advised the IS limit is based on the maximum size of Ethernet packet is 1500 byte or 120kbps When setting this value be aware of the requested packet time ptime used in SDP message is a result of configuring this parameter This parameter is associated with the first codec in the above codec Preference List or the actual used payload type negotiated between the 2 conversation parties at run time E g if the first codec is configured
57. r number when the current line is in talking or conference Also the conference can be re established by pressing the ReConf softkey when the conference is on hold Easy Conference mode can be used combined with the traditional ways to establish the 5 way conference above 1 Initiate a Conference Call Establish one call Press CONF button and a new line will be brought up Dial the number and press SEND button to establish the second call Press CONF button again or press the ConfCall softkey to establish the 3 way conference 2 Join More Parties in Existed Conference Establish conference call Press CONF button and a new line will be brought up Dial the number and press SEND button to establish the new call Press CONF button again or press the ConfCall softkey to join the new party in the existed conference 3 Hold Conference During the conference press HOLD button and the conference will be put on hold To resume the conference press the ReConf softkey To split the conference and resume the call with each party press the corresponding line key 4 End Conference f the users decide not to conference after establishing the second call press EndCall softkey instead of ConfCall softkey CONF button It will end the second call and the screen will show the first call conference is on hold During the conference press EndCall softkey or hang up to end the conference NOTE e The party that starts the conference c
58. rase Custom SCR Custom idle screen will be erased and will be replaced with default logo e Display Language Users can choose English Simplified Chinese Traditional Chinese Korean Japanese Italian Spanish French German Portuguese Russian Croatian Hungarian Polish Slovenian Arabic Hebrew or Grandstream Networks Inc GXP2124 User Manual Page 19 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 Config Factory Functions Network Call Features Reboot Exit E sen Innovative IP Voice amp Video Dutch which are built in the phone Users could select Automatic for local language based on IP location if available Also the phone will download secondary language if available e Time Settings Users can set the date and time on the phone Press Menu button to choose the menu item Press or follow the soft keys to return to the main menu Press Menu button to display the configuration selections e SIP To change SIP server settings for SIP account SIP Proxy Outbound Proxy SIP User ID SIP Auth ID SIP Password SIP Transport and Audio e Upgrade To configure the firmware server and Config server for upgrading or provisioning the phone e Factory Reset Key in the physical MAC address on the back of the phone Press OK softkey to reset to FACTORY DEFAULT setting Do not use Factory Reset unless you want to restore factory settings e Layer 2 QoS Configure 802 1Q VLAN Tag and priority value
59. raversal Setting and other miscellaneous configuration Table 14 Device Configuration Settings Advanced Settings Admin Password Confirm Password Layer 3 QoS Layer 2 QoS Local RTP port Use Random Port Keep alive interval Use NAT IP STUN Server Firmware Upgrade and Provisioning XML Config File Password Grandstream Networks Inc Administrator password Only the administrator can access the Advanced Settings and Account Settings page Password field is purposely blank for security reasons after clicking update and saved The maximum password length is 25 characters Enter the end user password again as above to confirm new password This field defines the layer 3 QoS parameter It is the value used for IP Precedence or Diff Serv or MPLS Default value is 12 This contains the value used for layer 2 802 1Q VLAN tag and 802 1p priority value Default setting is O Note VLAN supported equipment is required when configuring these settings This parameter defines the local RTP port pair used to listen and transmit It is the base RTP port for channel 0 When configured channel 0 will use this port _ value for RTP channel 1 will use port_value 2 for RTP Local RTP port ranges from 1024 to 65400 and must be even The default value is 5004 This parameter when set to Yes will force random generation of both the local SIP and RIP ports This is usually necessary when multiple GXPs are behind
60. rise grade IP phone that features 240x120 backlit graphical LCD 4 line keys with up to 4 SIP accounts 4 dedicated XML programmable context sensitive soft keys 24 4 XML programmable speed dial BLF extension keys dual network ports with integrated PoE 5 way conference and Electronic Hook Switch EHS The GXP2124 delivers superior HD audio quality rich and leading edge telephony features personalized information and customizable application service automated provisioning for easy deployment advanced security protection for privacy and broad interoperability with most 3rd party SIP devices and leading IP PBX Soft Switch IMS platforms It is an ideal solution for enterprise users looking for a high quality feature rich multi line IP phone with many extension keys Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manufacturer warranty Warning Please do not use a different power adaptor with the GXP2124 as it may cause damage to the products and void the manufacturer warranty e This document is subject to change without notice The latest electronic version of this user manual is available for download from http www grandstream com support e Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose without the express written permission of
61. sence Watcher This option has to be supported by a presence server and it is tied to the Do not disturb status of the phone Eventlist BLF This option is similar to the BLF option but in this case the PBX collects the information from the phones and sends it out in one single notify message PBX has to support this feature Speeddial via active account This option will act just like speed dial but based on the current active account For instance if the phone is offhook and account 4 is active it will call the configured speed dial number using account 4 Dial DTMF This option will allow users to enter a series of DTMF digits as configured in the UserID field for the MPK during the call When using Dial DTMF Enable MPK Sending DTMF under Advanced Setting has to be set to Yes This option is not binding to the account Call Return The last answered calls will be dialed out The username and UserID should be blank when using Call Return This option is not binding to the account Transfer This option will allow user to enter the extension number to transfer with during the call Intercom This option allows user to enter the extension number to intercom The functions in 3 4 5 6 7 10 11 are connected to one of the accounts and have target username and UserID GXP2124 User Manual Page 24 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 Multi Purpose Keys Time Zone Grandstream Networks
62. so configure Enable Call Features to No under account setting page to use non local feature code This parameter specifies the mechanism to transmit DTMF digit There are 3 Supported modes In audio DTMF is combined in audio signal not very reliable with low bit rate codec via RTP RFC2833 via SIP INFO Sends DT MF using RFC2833 The default is 101 Default is No Use only if proxy supports 484 responses Sets the prefix added to each dialed number GXP2124 User Manual Firmware version 1 0 3 19 Page 38 of 46 Last Updated 02 2012 Dial Plan BLF Call pickup Prefix Delayed Call Forward Wait Time Enable Call Features Call Log Grandstream Networks Inc E sen Innovative IP Voice amp Video Dial Plan Rules 1 Accepted Digits 1 2 3 4 5 6 7 8 9 0 A a B b C c D d 2 Grammar x any digit from 0 9 a xx at least 2 digit numbers b xx only 2 digit numbers c exclude d 3 5 any digit of 3 4 or 5 e 147 any digit of 1 4 or 7 f lt 2 011 gt replace digit 2 with 011 when dialing g the OR operand e Example 1 369 11 1617xxxxxxx Allow 311 611 and 911 or any 10 digit numbers with leading digits 1617 e Example 2 41900x lt 1617 gt xxxxxxx Block any number of leading digits 1900 or add prefix 1617 for any dialed 7 digit numbers e Example 3 1xxx 2 9 xxxxxx lt 2 011 gt x Allows any number with leading digit 1 followed by
63. t from the Main Menu to reboot the phone Web Configuration Interface To configure the Upgrade Server via the Web configuration interface open the web browser Enter the GXP2124 IP address Enter the admin password to access the web configuration interface In the ADVANCED SETTINGS page enter the Upgrade Server s IP address or FQDN in the Firmware Server Path field Select TFTP or HTTP upgrade method Update the change by clicking the Update button Reboot or power cycle the phone to update the new firmware During this stage the LCD will display the firmware file downloading process Please do NOT disrupt or power down the unit If a firmware upgrade fails for any reason e g TFTP HTTP server is not responding there are no code image files available for upgrade or checksum test fails etc the phone will stop the upgrading process and re boot using the existing firmware software Firmware upgrades take around 60 seconds in a controlled LAN or 5 10 minutes over the Internet We recommend completing firmware upgrades in a controlled LAN environment whenever possible No Local TFTP HTTP Server For users who do not have a local TFTP HTTP server we provide a HTTP server on the public Internet for users to download the latest firmware upgrade automatically Please check the Support Download section of our website to obtain this HTTP server IP address http www grandstream com support firmware Alternatively download
64. t IP address here Insert the first back up IP here Insert the second back up IP here Default is Disabled If the phone has an assigned PSTN telephone number this field should be turned on and a User Phone parameter will be attached to the From header in SIP request This parameter controls sending REGISTER messages to the proxy server The default setting is Yes Default is No If set to Yes the SIP user s registration information will be cleared on reboot GXP2124 User Manual Page 36 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 Register Expiration Reregister Before Expiration Local SIP Port SIP Registration Failure Retry Wait Time SIP T1 Timeout SIP T2 Interval SIP Transport SIP URI Scheme when using TLS Use Actual Ephemeral Port in Contact with TCP TLS Check Domain Certificate Remove OBP from Route Validate Incoming Messages Support SIP Instance ID NAT Traversal Grandstream Networks Inc E sen Innovative IP Voice amp Video This parameter allows user to specify the time frequency in minutes that GXP2124 refreshes its registration with the specified registrar The default interval is 60 minutes The maximum interval is 65 535 minutes about 45 days This parameter allows user to specify the time frequency in seconds that GXP2124 sends out a re registration request before the Register Expiration By default is O second This parame
65. te and reboot the phone Download the current device configuration txt file In the txt file all the P values will be displayed except for the password fields GXP2124 has up to six line appearances each with an independent SIP account Each SIP account requires its own configuration page Their configurations are identical Table 15 SIP Account Settings Account Active Account Name SIP Server Grandstream Networks Inc This field indicates whether the account is active The default value is Yes The name associated with each account displayed on LCD SIP Server s IP address or Domain name provided by VoIP service provider GXP2124 User Manual Page 35 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 Secondary SIP Server Outbound Proxy SIP User ID Authenticate ID Authenticate Password Name DNS Mode Primary IP Backup IP 1 Backup IP 2 TEL URI SIP Registration Unregister on Reboot Grandstream Networks Inc C isten Innovative IP Voice amp Video This field contains the URL or the IP address of a second SIP server When this field is configured GXP2124 will send out Registration requests and Subscribe messages except for message waiting to the SIP Server and Secondary SIP Server for the same account When making a call GXP2124 will use the registered primary SIP server first If this primary SIP Server is not available the registered Secondary
66. ter defines the local SIP port used to listen and transmit The default value for Account X is Account 1 5060 Account 2 5062 Account 3 5064 Account 4 5066 Retry registration if the process failed Default is 20 seconds RFC 3261 SIP T1 timer Default is 0 5 second RFC 3261 SIP T2 timer Default is 4 seconds Choose SIP Transport between UDP TCP and TLS TCP Default is UDP When TLS TCP is used in SIP Transport select sip or sips in this mode Default is sips Enable to use actual ephemeral port in contact with TCP TLS Default is No Enable to check the domain certificate Default is No The SIP Extension notifies the SIP server that it is behind a NAT firewall This configuration selects whether or not the incoming messages should be validated Selects whether or not SIP Instance ID is supported This parameter activates the NAT traversal mechanism It has options No STUN Keep Alive UPnP Auto VPN If selecting STUN and a STUN server is also specified the phone performs according to the STUN client specification Using this mode the embedded STUN client detects if and what type of NAT Firewall configuration is used If the detected NAT is a Full Cone Restricted Cone or a Port Restricted Cone the phone will use its mapped public IP address and port in all of its SIP and SDP messages If selecting Keep Alive with no specified STUN server the GXP2124 will periodica
67. the same NAT Default is No This parameter specifies how often the GXP2124 sends a blank UDP packet to the SIP server in order to keep the NAT pin hole open Default is 20 seconds NAT IP address used in SIP SDP message Default is blank IP address or Domain name of the STUN server STUN resolution result will display in the STATUS page of the Web UI Allows the user to select the following options for firmware upgrade e Always Check for New Firmware e Check New Firmware only when F W pre suffix changes e Always Skip the Firmware Check Firmware upgrade may take up to 10 minutes depending on network environment Please do not interrupt the firmware upgrading process Note Grandstream strongly recommends that the user upgrade firmware locally in a LAN environment if using TFTP to upgrade Please DO NOT interrupt the upgrade process especially the power supply as this will damage the device The password used for encrypting the XML configuration file using OpenSSL This is required for the phone to decrypt the encrypted XML configuration file GXP2124 User Manual Page 28 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 HTTP HTTPS User Name HTTP HTTPS Password Upgrade Via Firmware Server Path Config Server Path Firmware File Prefix Postfix Grandstream Networks Inc CA Innovative IP Voice amp Video The user name for the HTTP HTTPS server The password for the HTTP HTTPS server This
68. tiate the HTTP request to the HTTP server to start the application To configure a User ID extension to dial automatically when the phone is taken offhook By default is Yes Phone will auto recover and work normal if set to Yes The IP address or URL of System log server This feature is especially useful for ITSPs GXP2124 User Manual Page 31 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 Syslog Level Send SIP Log NTP server Allow DHCP Option 42 to override NTP server Public Mode SSL Certificate SSL Private Key SSL Private Key Password Grandstream Networks Inc E sen Innovative IP Voice amp Video Select the syslog level for GXP2124 to report Default is NONE The level is one of DEBUG INFO WARNING or ERROR Syslog messages are sent based on the following events e product model version on boot up INFO level e NAT related info INFO level e sent or received SIP message DEBUG level e SIP message summary INFO level e inbound and outbound calls INFO level e registration status change INFO level e negotiated codec INFO level e Ethernet link up INFO level e SLIC chip exception WARNING and ERROR levels e memory exception ERROR level The Syslog uses USER facility In addition to standard Syslog payload it contains the following components GXP_2110 device MAC address firmware version error message For example Nov 30 07 55 46 10 131 28 27 GXP2120_GUI 00 0b 82
69. tional buttons the Speed Dial function will work when that line is not in use Call Pick Up is supported when user presses a flashing BLF key Shared Call Appearance SCA The GXP2124 phone supports shared call appearance by Broadsoft standard This feature allows members of the SCA group to shared SIP lines and provides status monitoring idle active progressing hold of the shared line When there is an incoming call designated for the SCA group all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold With the exception of when multiple call appearances are enabled on the server side In the middle of the conversation there are two types of hold Public Hold and Private Hold When a member of the group places the call on public hold the other users of the SCA group will be notified of this by the red flashing button and they will be able to resume the call from their phone by pressing the line button However if this call is placed on private hold no other member of the SCA group will be able to resume that call To enable shared call appearance the user wou
70. tom left hand side of phone or i Pressing the DOWN arrow key or iii Pressing the menu button and selecting Phone book iv Pressing MENU e Select the phone number by using the arrow keys e Press OK so select e Press OK again to dial 5 PAGING INTERCOM The paging intercom function can only be used if the SERVER PBX supports this feature and both the phones and PBX are correctly configured e Take the Handset SPEAKER Headset off hook e Select the LINE key associated with account Grandstream Networks Inc GXP2124 User Manual Page 12 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 CE sen Innovative IP Voice amp Video e Press OK key to display LCD LINEx PAGE e Dial the phone number you want to Page Intercom e Press SEND key 6 VIA CALL RETURN On the GXP2124 the Multiple Purpose Key programmable hard key has to be configured as Call Return under Web GUI gt Basic Settings configuration No user name and user ID has to be set on the Multiple Purpose Key for Call Return After pressing the Call Return key the last answered number will be dialed out e Take handset off hook e Press the configured Call Return key NOTE e Dial tone and dialed number display occurs after the handset is off hook and the line key is selected The phone waits 4 seconds by default No key Entry Timeout before sending and initiating the call Press the SEND or F button to override the 4 second delay Speed Dial Th
71. try Search LDAP Configuration Download Phonebook XML g Delete All Entries Select Filter Back Filter Value LDAP Directory Back View Directory Il H Call History Download Directory Do Not Disturb aml Configuration Enable DND Status ae Disable DND Instant Message Back Phone Book Clear All Ring Tone Back Default Ring LDAP Directory Preference Ring1 Do Not Disturb Ring2 Forward Call Ring 3 Instant Ring Tone L p Back Message Ring Volume LCD Contrast SIP LCD Brightness Direct IP Call Download SCR XML Account Erase Custom SCR SIP Proxy Display Language Outbound Proxy Preference Time Settings SIP User ID Back SIP Auth ID l SIP Password Config Config SIP Transport SIP 59 Audio Upgrade Save Factory Factory Reset Cancel Functions Layer 2 QoS Headset Type Upgrade Back Network Firmware Server Factory Function Config Server Audio Loopback Upgrade Via Call Features Diagnostic Mode Back Keyboard Diagnostic Seer eet Layer 2 QoS 802 1Q VLAN Tag l IP Setting Priority value Exit PPPoE Settings Reset Vian Config IP Back Netmask Gateway Diagnostic Mode DNS Server 1 dl DNS Server 2 Keypad LED Diagnostic 802 1X 2E 3 Back Account X Call Features ccounti Forward All Account 2 Forward Busy Account 3 gt Forward No Answer Recah No Answer Timeout Grandstream Networks Inc GXP2124 User Manual Page 21 of 46 Firmware version 1 0 3 19 Last Updated 02 2012 CE sen Innovative IP Voice amp Video CONFIGURATIO

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