Grandstream Networks, Inc. GXV3501/GXV3504 User Manual
Contents
1. 2A gmail corn SMTP Server The IP or hostname of the SMTP server for example smtp gmail com A Port The port of the SMTP server The Test Email Account Settings Test GXV3501 GXV3504 supports port 25 and Required Fields SSL port 465 which is for SMTP with an Valid DNS server is required for hostname Firmware 1 0 2 3 Page 23 of 34 Grandstream Networks Inc 11 2009 This server requires a secure connectiontosL User Name gmail com El 5 O GXV3501 GXV3504 Digital Video Server encrypted connection From E Mail Address The email address that sends out the alarm email s To E Mail Address The email addresses that the alarm email s will be sent to You can have up to 3 emails configured This server requires a secure connection SSL Set this field to Yes if the SMTP server requires a secure connection User Name Password The user name and password required to log in to your SMTP server for example 123 gmail com 123 Test Email Account Settings Click the Test button to send a test email from the From E Mail to the To E Mail to make sure that SMTP is configured properly If the receiver can get the test email then the SMTP settings are ready to go GXV3501 GXV3504 FTP Page The FTP server is used to store video files if you configure the GXV3501 GXV3504 to record video and upload it to the FTP server when an alarm event or motion detection is triggered FTP Settings Enable FTP Vo2. Arm Innovative IP Voice amp Video Grandstream Networks Inc GXV3501 GXV3504 User Manual GXV3501 GXV3504 Digital Video Server Safety Instructions These instructions are intended to assist users with the operation of the GXV3501 GXV3504 and also to instruct on how to avoid dangerous situations or damage to the device Warnings Serious injury or death may be caused if any of the warnings below are neglected Cautions Injury or damage to the equipment may occur if any of the following caution messages are neglected A A Warnings Follow these safeguards to prevent Cautions Follow these precautions to serious injury or death prevent potential injury or material damage A Warnings Input voltage should meet both the SELV Safety Extra Low Voltage and the Limited Power Source with DC 12V according to the IEC60950 1 standard Please refer to the technical specifications for more details Do not use a third party power adapter or power cord When the device is installed on the wall or ceiling make sure that it is firmly attached Notice Make sure that the power supply voltage is correct before using the camera Do not drop the device or expose it to physical shock Do not expose the device to temperatures outside the range of 10 C to 60 C when the device is in operation Do not expose the device to damp wet conditions or high electromagnetism radiation To avoid heat accumulation make sure that your
3. made to the transmission medium per second in a digitally modulated signal or a line code Connect a PTZ device to the GXV3501 GXV3504 1 Connect the PTZ device to GXV3501 GXV3504 by following the connection diagram shown below PTZ Device RS485 Power 2 Click Advanced Settings gt PTZ in PTZ page configure the PTZ Protocol and Baudrate according to your connected PTZ device 3 Click Save and reboot the device to apply all changes 4 Use those PTZ buttons on the homepage to tilt pan the GXV3501 GXV3504 and also adjust the speed NOTE Press and hold the corresponding control button to adjust the pan tilt zoom and speed GXV3501 GXV3504 Alarm Event The GXV3501 GXV3504 supports alarm inputs for example infrared detector smoke detector andsoon Follow the steps to make Alarm Input work 1 Connect alarm input equipment to the GXV3501 GXV3504 2 Set up the alarm event time schedule 3 Configure the alarm actions which you would like the GXV3501 GXV3504 to take when alarm is triggered How Alarm Input and Alarm Output Work Alarm in is the alarm input port users are able to connect sensors such as infrared sensor smoke sensor or light sensor to it The detectable signal voltage range for alarm in is from 1 8V to 15 V NOTE Please do not connect a device that has a signal voltage that is higher than 15V this will damage the IP camera Internally the Alarm out uses relays as a switch 30VAC 2A users can c
4. Set up Alarm Actions An alarm action is what the GXV3501 GXV3504 is going to do when an alarm is triggered during the defined time period the time schedule The GXV3501 GXV3504 allows multiple alarm actions selected the GXV3501 GXV3504 will d Record Wideo From Pre Alarm D seconds to After Alarm 15 seconds record the video when an alarm is Choose a Storage Method SD Card LISB Flash Drive voice Alarm to SIP Phone triggered You can enter the length of the video recording in seconds d Alarm Output You can also choose the storage a method for video files SD card USB Record Video and Upload to FTP Server Flash drive or USB hard drive d Email JPEG and Store it to USB card or SD drive Voice Alarm to SIP Phone If this option is selected the GXV3501 GXV3504 will make calls to the number listed in the Phone List page using the configured SIP account when an alarm is triggered To use this function the settings in SIP page must be configured properly Alarm Output If this option is selected the alarm will output via the configured method equipment when it is triggered Upload to Alarm Center This option is an integrated feature with GSurf If this option is checked the GXV3501 GXV3504 will report the alarm event to GSurf Record Video and Upload to FTP server l this option is selected the GXV3501 GXV3504will record the video and upload it to the FTP server when an alarm is triggered You must check Recor
5. Speakers 8 MIC IN 3 5mm port for audio input devices ie Microphones GXV3504 Sample Connection Diagram Analog Camera y Y Alarm Out RS485 PTZ Video IN Control ee i Microphone i DV12V mn Output 9 Firmware 1 0 2 3 Page 9 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server GXV3501 GXV3504 Key Features The table below lists the key features the GXV3501 GXV3504 Supports GXV3501 GXV3504 H 264 BP Level 3 0 JPEG Motion JPEG Max Video Resolution Max Frame Rate in 30fps 25fps at D1 NTSC PAL 75fps 62 5fos NTSC PAL Max Video Resolution 4 Ports at CIF at full rate or 2 Ports at D1 amp 2 Ports at CIF at full rate or 4 ports at D1 at reduced rate Video Bit Rate 32 Kbps 2 Mbps Video Input 1 BNC 4 BNC voltage1 0Vp p resistance75 voltage 1 0Vp p resistance 75 Audio Input 3 5mm LINE IN 4 BNG 3 5mm LINE IN Audio Output 3 5mm LINEOUT Audio Compression G 711 Yes RS485 RS232 Motion Detection up to 16 target areas video loss pending Pre post alarm buffer 24MB per channel Multi streaming rate Yes for Preview and Recording Video watermark HTTPS password Power over Ethernet Standard IEEE 802 3af Class 3 PoE SD 2 0 USB Host 2 0 0 6kg 100C 550C 140F 1310F Humidity Humidity 10 90 RH non condensing Output 12VDC 1 5A Input 100 240VAC 50 60Hz Compliance FCC Parti5 Subpart B
6. Class B EN 55022 Class B EN61000 3 2 EN61000 3 3 EN 55024 EN60950 1 C tick AS NZS CISPR 22 CISPR 24 Firmware 1 0 2 3 Page 10 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server Installation Guide Minimum Recommended System Requirement Windows 2000 Server Professional Windows XP Windows Vista CPU Intel Pentium 4 or higher 2 GHz RAM 1 GB 4 GB recommended for larger systems Support for DirectX 8 0 and above Connect your GXV3501 GXV3504 Using the Power adapter as power supply Connect the video output of an analog camera to the VIN port on the GXV3501 3504 using a BNC 750 cable If the analog camera has audio output connect the audio output to the AIN port on the GXV3504 GXV3501 does not support audio input Connect an RJ 45 cable to the NETWORK port of the GXV3501 3504 Connect the other end of the RJ 45 cable to your network or PC directly Connect the power supply to the DC 12V power jack on the back of the GXV3501 3504 Connect the other end of the power supply to a wall outlet The POWER indicator will light green The NETWORK indicator will light green within 5 seconds to indicate that a connection to the internet has been established The GXV3501 3504 is ready when the READY indicator lights up green The VIDEO IN indicator will light up when the video inputs are connected to a video source Using PoE as power supply NOTE Connect the video output of an analog ca
7. GXV3504 Digital Video Server GXV3501 Sample Connection Diagram USB Drive DC 12V Output Analog Camera RS485 PTZ ontrol Microphone een Speaker W GXV3504 Front Panel 1 POWER The indicator will y stay green if power is on gt d BA 2 REDA Y The indicator will light A up green if the device is ready En g 3 NETWORK The indicator will flash green if there is data transmission with the internet or stay solid green if there is no data transmission 4 VIDEO IN 4 Video In indicators The indicators will light up green when video sources are connected 5 RESET Press the Reset button for 6 seconds to perform a factory reset 6 SD MMC The SD MMC slot Firmware 1 0 2 3 Page 8 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server GXV3504 Back Panel 1 DC 12V 12V DC power port UL Certified 2 NETWORK 10 100 Switch LAN Ethernet port 3 USB USB port for USB flash hard drives 4 ALARM IN 4 Alarm Input ports for alarm equipment ie Infrared Smoke Detectors ALARM OUT 4 Alarm Input ports for detectors ie Sirens RS 485 1 PTZ connector RS 232 Persevered connectors VGGG 12V DC power output port for other devices 5 AIN 4 BNC Voltage 1 0V p p Resistance 750 port for audio input 6 VIN 4 BNC Voltage 1 0V p p Resistance 750 port for video input 7 LINE OUT 3 5mm port for audio output devices ie
8. penetrate the NAT 4 Click Save to save the changes You might need to reboot the device to apply all the changes GXV3501 GXV3504 SIP Page The GXV3501 GXV3504 has the ability to receive phone calls and make phone calls when an alarm event is triggered through motion detection or alarm input Register the GXV3501 GXV3504 to a SIP server to enable the product to make and receive phone calls To make phone calls out the user need to configure the Phone List properly Register GXV3501 GXV3504 to a SIP Server 1 From the GXV3501 GXV3504 home page click Basic Settings gt SIP 2 Goto SIP Settings Tab 3 Enter the required information Firmware 1 0 2 3 Page 19 of 34 Grandstream Networks Inc 11 2009 4 GXV3501 GXV3504 Digital Video Server Registered The field shows the registration status of the account with the SIP server Click Refresh to send out another registration Unregister on Reboot The default setting is No If set to Yes the SIP user s registration information will be cleared on reboot Account Name The field configures the SIP account name SIP Server The SIP Server s IP address or Domain name provided by your service provider Outbound Proxy The IP address or Domain name of the Outbound Proxy Media Gateway or Session Border Controller Used for firewall or NAT penetration in different network environments lf the system detects a General Phone Settings Registered Unregister
9. 4kbps to ensure the best video quality Firmware 1 0 2 3 Page 32 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server 14 Why doesn t the IP address of the device reset when I click the Restore button on the Maintenance page The GXV3501 3504 3601 could be installed in areas that are not easy to access For example it could be installed on the roof of a building or the ceiling of an office This makes it difficult to reinstall the device therefore the Restore function will not clear the IP address Press the RESET button on the device for at least 6 seconds until you hear a beep to perform a factory reset of all parameters including the IP address 15 Why can t the live video stream be viewed using a mobile phone or GSurf after changing the HTTP Port of the device Make sure that the RTSP port of the device is set to 2000 plus the HTTP Port number For example if the HTTP port is 88 then the RTSP port of the device that you configured on GSurf mobile phone should be 2088 16 Some notes when using SD cards USB drives NOTE 1 The GXV3501 3504 3601 only supports FAT32 formatted USB drives 2 The GXV3501 3504 3601 support SD and SDHC 3 It takes 10 15 seconds to read SDHC and USB drives with large memory capacities Please wait 15 seconds to unplug the SD USB drive after you plug them into the device 4 If there are many files ie 1800 or more image batch files on the SD USB dri
10. On Reboot SIP Settings Account Name SIP Server Outbound Proxy SIP User ID Authenticate ID Authenticate Password STUN Server Register Expiration local SIP Port local RTP Port SIP Settings online Refresh Yes O No 2 3600 in seconds 5060 default 5060 5004 1024 30000 symmetric NAT STUN will not work ONLY outbound proxies can provide a solution for a symmetric NAT SIP User ID User account information provided by your service provider ITSP this is either an actual phone number or is formatted like one Authenticate ID The SIP service subscriber s Authenticate ID used for authentication lt can be identical to or different from the SIP User ID Authenticate Password The SIP service subscriber s account password for the GXV to register to the SIP server of the ITSP STUN Server If the device is behind a router a STUN server is needed to help penetrate the NAT Registration Expiration This parameter allows users to specify the time frequency in minutes in which the GXV refreshes its registration with the specified registrar The default interval is 60 minutes Local SIP Port This parameter defines the local SIP port used to listen and transmit The default value is 5060 Local RTP Port This parameter defines the local RTP RTCP port pair that is used to listen and transmit It is the base RTP port for channel 0 When configured channel 0 will use this port _ value for RTP and the po
11. ble Motion Detection To Edit a Monitored Area 1 Inthe Select a Region set Motion Detection Region dropdown list select the select a Region region ID Click and drag on the video to set the region 2 Click Edit 3 Click on the video drag Firmware 1 0 2 3 Grandstream Networks Inc 11 20 Sensitivity 0 100 show Motion Detection Regions Save GXV3501 GXV3504 Digital Video Server and draw you preferred area 4 Set the Sensitivity Click the Save button to save the sensitivity NOTE The Sensitivity value varies from 0 to 100 The largaAhe vale ewe RMS the sensitivity 5 Click Save to save the settings To Remove a Monitored Area 1 Inthe Select a Region dropdown list select the region you would like to remove 2 Click Remove 3 Click Save to save the changes Configure Motion Detection Time Schedule amp Alarm Actions For more detailed information please refer to the Time Schedule and Alarm Actions for Alarm Event GXV3501 GXV3504 System Log This page is used to set up the system log server path and system log level Once they are correctly configured the device will send out system log messages to the system log server which will help perform troubleshooting Syslog Serer Syslog Level Info Warming Error Syslog Server The IP address or URL of System log server Syslog Level Select the device to report the log level Default is None The level is one of Debug In
12. c If an alarm event is activated the indicator of the corresponding channel will flash red Click on the indicator to turn off the alarm If the motion detection alarm is activated the indicator of the corresponding channel will flash red Click on the indicator to turn off the alarm Plays the video Stops the video Captures the image displayed in the selected channel and saves it to C GS_Capture default directory Records the video in the selected channel and saves it to C GS_Record default directory Establishes two way audio within the selected channel Toggles the sound of the selected channel On or Off Configures the Save Location for captured images and recorded videos Replays the saved video Zoom in and out of the image in the selected channel Adjusts the focus of the image in the selected channel Adjusts the rotation speed of the console Click this option to reset the video brightness contrast and saturation to their factory default configuration Adjusts the image brightness in the selected channel Adjusts the image contrast in the selected channel Adjusts the image saturation in the selected channel Page 15 of 34 11 2009 GXV3501 GXV3504 Digital Video Server GXV3501 GXV3504 Status Page System Statistics System Statistics lists hardware and software Aorem decias information for example the part number the Se eeu f Hardware wersion 40 38 software version about the GXV3501 3504 NT f Part Numbe
13. c The GXV3501 GXV3504 supports the H 264 video Preferred Wideo Codec H2b4 Resolutior D1 704400 codec Resolution The higher the resolution is the Pi Fate o better the video quality is and higher Maximum Frame Rate fps bandwidth is required Bit Rate Control CBR VBR LOM ae eer gt High Image Quality Resolution QCIF CIF QCIF D1 Pee rea CS Frame 1 100 Bit Rate The number of bits that are conveyed or processed per unit of time Maximum Frame Rate The video frame rate is adjustable based on network conditions Increasing the frame rate will increase the amount of data significantly therefore consuming more bandwidth Video will be impaired due to packet loss when there is insufficient bandwidth Bit Rate Control Variable Bit rate VBR and Constant Bit Rate CBR Variable Bit Rate lf VBR is selected the codec varies the amount of output data per time segment VBR produces a better quality to space ratio The bits available are used to enable more flexibly and encode sound or video data more accurately with fewer bits used in less demanding passages and more bits used in difficult to encode passages Constant Bit Rate If CBR is selected the codec s output data is constant regardless of the input data The output bit rate is defined in Bit rate CBR is useful for streaming multimedia content on limited capacity channels It is easier to calculate required bandwidth as well as the required stora
14. cally Primary DNS Server 2 Users can configure their own preferred DNS Secondary DNS Server server HTTP Port The GXV3501 GXV3504 supports user configured HTTP http ports If the HTTP port is changed the port number is needed to access the web GUI for We Soe instance http 192 168 1 168 8080 Firmware 1 0 2 3 Page 18 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server NOTE fthe HTTP Port is 80 when you add this device to GSurf or GS_NVR the RTSP port is 554 If HTTP Port is changed when you add this device to GSurf or GS_ NVR please make sure the RTSP port number equals HTTP Port plus 2000 GXV3501 GXV3504 DDNS Page Dynamic DNS provides devices that have a variable often changing IP address with a well known hostname resolvable by network applications through standard DNS queries set up DDNS Apply for a domain name from Dynamic DNS Settings your service provider DDNS Active 2 Login to the web configuration DDNS ISP Type page click Basic Settings gt ite Name IO DDNS DDNS Account Po 3 Enter the required information PPNS Password PA DDNS Active If you wantto Sener po use DDNS please set this field to Enabled DDNS ISP Type Select your DDNS ISP Type Site Name The DDNS name for your device DDNS Account DDNS Password The account and password from the DDNS Provider STUN Server If the device is behind a router a STUN server is needed to help
15. cols creates sophisticated flexible networking and remote control abilities The GXV3501 3504 features the advanced functionality of embedded analytics including motion detection and video loss and powerful pre recording Grandstream s flexible video management software enables users to monitor multiple environments in one easy to use application The intuitive web interface lets users easily access manage view and record live video streams from the device The GXV3501 3504 is a robust surveillance solution for small to medium sized offices and enterprise environments Firmware 1 0 2 3 Page 4 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server Package Contents Items in the GXV3501 package GXV3501 1 channel digital video server 12V DC power Adapter 8 pin terminal block connector 8 pin connector block for connecting external devices such as infrared detector and smoke detector to Alarm IN Alarm OUT and RS485 pins Quick installation guide 8 pin Terminal Block Connector Quick Installation Guide Items in the GXV3504 package GXV3504 4 channel digital video server 12V DC power Adapter 2 12 pin terminal block connectors 12 pin connector block for connecting external devices such as infrared detector smoke detector to Alarm IN Alarm OUT RS485 pins and etc Quick installation guide Firmware 1 0 2 3 Page 5 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digi
16. d Video and configure the FTP page properly to use this feature Email JPEG and Store it to USB drive or SD card If this option is selected the GXV3501 GXV3504 will capture the image and store it to connected live storage device when an alarm is triggered How to connect an Alarm Output Equipment to GXV3501 GXV3504 Here is a sample connection diagram Connect the alarm output equipment to the GXV3501 GXV3504 by following the diagram below Firmware 1 0 2 3 Page 27 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server GXV3501 GXV3504 Motion Detection The GXV3501 GXV3504 supports Motion Detection To utilize this feature please follow the below steps 1 Setup the motion detection monitored area 2 Configure the motion detection time schedule 3 Configure alarm action properly Setup Motion Detection Monitored Area Enable Motion Detection If this option is selected motion detection will be enabled If something somebody moves in the motion detection region an alarm will be triggered Show Motion Detection Regions If this option is selected the motion detection regions will be displayed on the screen with a white border WareHousel Mon 08 03 2009 17 53 20 The white border for Motion Detection Regions NOTE If Upload to Alarm center is checked for Alarm Actions the white border will flash red when a Region Setti motion detection alarm is triggered See eae na
17. dress which changes with every log on A DDNS service makes sure that the camera s IP address always matches up to the current server address DDNS also allows for a website to be linked to the IP camera that is constantly updated with the correct information and has a reliable feed 10 Why is Windows Media Player unable to play the recorded videos files The GXV3501 3601 3504 all use the H 264 video codec Windows Media Player may lack the proper H 264 decoder to play the recorded video Please download the Microsoft FFDShow H 264 decoder from http sourceforge net projects ftdshow tryout and install it 11 Alarm Triggered Events do not work in GSurf Please double check the Alarm Action on your GXV3501 3504 3601 Login to the web GUI of the GXV3501 3504 3601 go to the Motion Detection or Alarm Events page and make sure option Upload to Alarm Center is checked 12 It is recommended that you save your video files in different directories when using GSurf and GS_NVR GSurf and GS_NVR are different programs that have the ability to delete recorded video files lt is better to save video files in different directories when using GSurf and GS_NVR in the event that they automatically delete files that you might want to keep 13 How can I use a cell phone to watch the GXV3501 3504 3601 video stream You must set the video resolution to QCIF to watch the GXV3501 3504 3601 video stream from acell phone Make sure to set the bit rate to 6
18. e the subnet mask to 255 255 255 0 Make sure that the device is turned on and connected to the network Start Internet Explorer on your computer Enter 192 168 1 168 in the address bar of the browser Enter the administrator user name and password to access the Web Configuration Interface The default user name and password are both set to admin IE will indicate that This website wants to install the following add on GSViewerX cab from Grandstream Networks Inc Install this add on by following the instructions in IE You will see the home page GXV3501 Home Web Page Firmware 1 0 2 3 Page 13 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server MENU SCREEN LIVE STREAM VIEW MENU SCREEN 11 Items on GXV3501 Home Page 1 Control Console PTZ Console controller PTZ device needs to be connected 2 Motion Detection _ f the motion detection alarm is triggered the indicator of the corresponding channel will flash red Click on the indicator to turn off the alarm 12 3 Alarm Event lf an alarm event is triggered the indicator of the corresponding channel will flash red Click on the indicator to turn off the alarm 4 Default Click this option to reset the video brightness contrast and saturation to their factory default configuration 5 ZOOM Zoom in and out of the image in the selected channel 6 FOCUS Adjusts the focus of images in the selected channel 7 SPEED Adju
19. e City Set the Device Time SelfDefined Time Zone fo OS Update via NTP Server the camera will obtain the time from an NTP Synchronize with Local Computer server Specify the NTP server s IP Date 2009 07 28 Time address or host name And you can select your time zone from the Set the Time Manually drop down list or define your own time Date sissies Date eg 2008 08 08 Time eg 20 08 08 zone setting NOTE If using a host name for the NTP server a DNS server must be configured under Basic Settings gt Networking Synchronize with Local Computer sets the time from the clock on your computer Set the Time Manually this option allows you to manually set the time and date Firmware 1 0 2 3 Page 21 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server GXV3501 GXV3504 Maintenance Page Server Maintenance Restart Click this button to restart the Server Maintenance GXV3501 GXV3504 Restore Click this button to perform a Restart the device partial factory reset The IP address will Reset settings except IP address to factory default not be cleared Firmware Upgrade and Provisioning Items Upgrade via This field lets you choose the Firmware Upgrade and Provisioning firmware upgrade method The GXV3501 GXV3504 supports HTTP HTTPS TOR and TFTP Firmware Server Path rey firra Firmware Server Path The IP address or Automatic Upgrade Interval 10080 domain na
20. fo Warning or Error GXV3501 GXV3504 Live Storage This page displays detailed information of the live storage devices connected to the GXV3501 GXV3504 such as video and image files You can view download or delete the Connected Storage Type Capacity Used Space Free Space Use aE 196 260 0M 166 13 Safely Remove Storage File List Storage Source File Name Size Download Delete SD 192 165 1 168 _chn1_2009_06_25 08 56 52 avi B Z il Download d C 192 168 1 168_chn1_ 2009 Ob 5 Do 59 24 avi 4 4h Download d 192 168 1 168 _chnd_ 009 Ob 45 09 15 40 avi BSN Download d 1927 166 1 168 _chni_2009 Ob 25 09 27 45 avi Eo Download C GXV3501 GXV3504 Digital Video Server stored files Connected Storage This section displays the type capacity used space free space and usage percentage of the connected USB drive or SD card File List This section displays the name source storage and size of the image or video files on the connected storage devices You can view download or delete the stored files Firmware 1 0 2 3 Page 30 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server IP VIDEO SURVEILLANCE FAQ 1 What is the default IP address of GXV3501 GXV3504 3501 3504 The IP address of GXV3501 GXV3504 3501 3504 is 192 168 1 168 at the factory default settings You can perform a factory reset by pressing the RESET button on the device for 7 seconds 2 Why can not view the live video stream in Microsoft In
21. ge space using CBR Image Quality If Bit Rate Control is set to VBR Image quality needs to be configured The better the video quality is the higher the bit rate will be l frame Interval While streaming video over a network compression technologies are used to show the incremental difference between each frame l frames are used to help keep the video looking normal When intervals are shorter the video quality is higher but uses more bandwidth NOTE The users might need to configure the Primary Stream and Secondary Stream properly Sometimes the user might like to watch the live video stream from the web GUI in low resolution mode while recording a copy in high resolution mode due to the limitation of internet bandwidth In this case for example primary stream can be configured to have better resolution and then the users can use primary stream to record while watching secondary video streams Audio Seitings Audio Compression Audio compression is a form of data compression designed to reduce Firmware 1 0 2 3 Page 17 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server the size of audio files Usually the higher the audio Preferred Audio Codec compression is the better the audio quality is Audio Compression 32 kbps Preferred Audio Codec The GXV3501 GXV3504 supports up to 3 different Vocoder types a law PCMA u law PCMU and G 726 On Screen Display OSD Settin
22. gs OSD Time Text The time stamp and channel name displayed on the screen I Include Time Include Text WareHouse1 OSD Position top OSD Opacity 10 3 OSD Color White 2 GXV3501 GXV3504 Networking Page Assign an IP GXV3501 GXV3504 supports IP version 4 The IP address can set automatically via DHCP or a Static IP address can be set manually To make GXV3501 GXV3504 work properly the user needs to set the DNS configuration properly For security purposes the user can also assign GXV3501 GXV3504 another HTTP Port other than 80 IP Address Configuration The GXV3501 GXV3504 operates in two modes Dynamically Assigned via DHCP all the field values IP Address Configuration Dynamically Assigned via DHCP Statically Configured as for the Static IP mode are not used The IP Address GXV3501 GXV3504 acquires its IP address from the first Subnet Mask DHCP server it discovers on its LAN Default Gateway Statically Configured as configures all of the following fields IP address Subnet Mask Default Gateway IP address DNS Server 1 primary DNS Server 2 secondary These fields are set to zero by default Static IP addresses are recommended for the GXV3501 GXV3504 DNS Configuration There are two methods of DNS configuration on DNS Configuration the GXV3501 GXV3504 Obtain DNS Server Address Automatically 1 The GXV3501 GXV3504 can obtain the DNS 2 Use the Following DNS Server Address server automati
23. ibility View Setting and add the GXV3501 3504 3601 web configuration pages to the Compatibility View 6 Why does IE indicate to install Grandstream Video Viewer add on after a firmware upgrade The add on was properly installed before the firmware upgrade process Firmware 1 0 2 3 Page 31 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server New firmware will often upgrade the add on as well To watch the live video stream you must install the newest version of the add on 7 How do you watch secondary video stream Login to the home page of the GXV3501 3504 3601 web GUI click Play to watch the video stream To watch a secondary video stream right click on the video and select Secondary Stream on the pop up menu Try reinstalling the Grandstream Viewer add on for IE if you cannot see the video stream 8 Why is audio missing from the recorded video when an alarm is triggered Please double check whether the device has an audio input connected The GXV3504 has 4 audio input ports and one MIC IN port The GXV3501 has a MIC IN port for an audio input The GXV3501 GXV3504 has a built in microphone and one MIC IN port for audio inputs 9 What is DDNS Is it important for IP surveillance product to have DDNS support DDNS is an acronym for Dynamic Domain Name Service It is important to choose an IP network camera that has DDNS support for dynamic IP addresses Chances are that the network has a dynamic IP ad
24. me of the firmware server the Automatic Upgrade YES location of the firmware files Automatic Upgrade Interval Enter the frequency in minutes in which the HTTP HTTPS TFTP server will be checked for new firmware upgrades or configuration changes Automatic Upgrade The default setting is No Choose Yes to enable automatic HTTP HTTPS TFTP upgrade and provisioning When set to No the IP Camera will only perform a HTTP HTTPS TFTP upgrade and perform a configuration check once during the boot process Performing a firmware upgrade 1 Download the firmware package from http www grandstream com firmware html 2 Unzip the firmware package and copy the files to the firmware upgrade server directory Upgrades are supported via TFTP HTTP and HTTPS 3 Log in to the Maintenance page of the GXV3501 GXV3504 Select the server type from the dropdown list under the Upgrade Via field Enter your server s root directory in the Firmware Server Path field 4 Reboot the GXV3501 GXV3504 to begin the firmware upgrade process GXV3501 GXV3504 Administrator Page All current users will be list in the User List section of this page You can also add and remove users here Firmware 1 0 2 3 Page 22 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server User List User List The field lists all of the current users You can insert or remove users from the list by click on the Add or Dele
25. mera to the VIN port on the GXV3501 3504 using BNC 750 cable If the analog camera has an audio output you should connect it to the AIN port on GXV3504 GXV3501 does not support audio input Connect a RJ 45 cable to the NETWORK port of GXV3501 3504 Connect the other end of the RJ 45 cable to a PoE switch The POWER indicator will light solid green The NETWORK indicator will light green within 5 seconds to indicate that a connection to the internet has been established The GXV3501 3504 is ready when the READY indicator is solid green The VIDEO IN indicator will light up when the video inputs are connected to a video source If you are going to connect the device to a hub switch router please use a Firmware 1 0 2 3 Page 11 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server straight through cable Across over cable should be used if you are going to connect the device directly to a PC Firmware 1 0 2 3 Page 12 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server Configuring the GXV3501 GXV3504 via Web Browser The GXV3501 GXV3504 s embedded Web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow you to configure your IP camera through Microsoft Internet Explorer Access GXV3501 GXV3504 Web Configuration Menu Connect your PC to the same network as the GXV3501 GXV3504 Configure the IP address of your PC to 192 168 1 XXX 1 lt XXX lt 255 and configur
26. nnnnnnnnnnnnnnnnnnos 13 OX EM A a AAA nn AE E A 13 E OO WoD Ae E OO OS OO O 15 XV DO ASAS tos 16 GXV3501 GXV3504 Video amp AU IO ccooooonnocoooooonononononococononononannnnnornnnnnnnnnnnnnnnnnnnnnnn nro nnnnnnnnnnnnnnnnnnnnnnnns 17 XV 3501 GAN 3904 NWO kin iiss crac tied aio li iii as 18 GXV3501 GX V 3504 DDNS isssrariasaaririi abia 19 EAN AAA A II E dla deaadanedeunduede 19 OVO Cy 3304 Date amp TIMO AAC PP aaa N Ea EEES 21 GXV3501 GXV3504 Malena iii teo 22 OX V 3901 GXV 3504 Amis PATOL aer iio 22 GXY 3501 7 GXYV 3504 Change Pass WOTd eiii aia aabt 23 GX V BOT E V DOF SMTP aese oO 5 OS 23 G9 G Roe OF Ge Ges E ae Bl e o e o E 24 Oy 0 I A V PO E O o 24 VO GY a On Ty CN PPP POP N nea RAEE AANE Ea Eana a 25 GXV3301 GXV3504 Motion Detection ccccccccccccccccccceceaeessesseeeeeecccceeeeeeeeeeaaaeseesseeeeeeeeeeeeeeeeeeaags 28 EQ ESE VIIGA SyStEm LOT O O e O ih OR E S vac namitondtaRnmeasenllenens 29 EAN A A nn A 29 BP POCA POP E E E cee E E E A 31 Firmware 1 0 2 3 Page 3 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server Welcome The GXV3501 3504 is a powerful next generation digital video surveillance encoder The GXV3501 3504 provides an easy to manage multi camera IP solution The GXV3501 3504 combines cutting edge technology including support for SIP H 264 BP 2 way audio and PoE for best in class scalability ease of integration and security The unique incorporation of TCP IP proto
27. onnect devices such Firmware 1 0 2 3 Page 25 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server as alarm siren or alert light to this port Under normal circumstances the circuit is open When there is an alarm event the GXV3501 GXV3504 will close the circuit to trigger the alarm Connect Alarm Input Equipment to the GXV3501 GXV3504 Here are two sample connection diagrams Connect the alarm equipment to the GXV3501 GXV3504 by following the diagram below lt AR Receiver Sender T The infrared de tector has it s own power supply Alarm In Alarm In o The infrared de tector has it s own power supply Set up Alarm Event Time Schedule This section allows you to configure the time during which the GXV3501 GXV3504 will monitor the Alarm Input The GXV3501 GXV3504 can not only monitor your settings but can also take actions when the alarm is triggered Dropdown list for date Available time schedules Alarm Event TimeA4chedule C Everyday ho gt start Time d Time Add Date Start Time End Time Remove Tuesday 00 00 23 59 LI Saturday 00 00 23 59 LI Select All C Firmware 1 0 2 3 Page 26 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server To add a schedule select the date from the dropdown list Start Time and End time and Click Add to add a new time schedule To delete a schedule check the schedule you would like to remove and click Delete
28. operating environment has proper ventilation Do not attempt to open disassemble or modify the device A few parts e g electrolytic capacitor of the equipment shall be replaced regularly according to their average life time The average life time varies from the differences between operating environments and usage history Regular maintenance checks are recommended for all users Please contact your dealer for more details Firmware 1 0 2 3 Page 2 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server Contents ies 4 AAA A A Nerana aaa Eiaa 5 Produc ONE 1S acacia cicn 7 AN ORO AN xe cecceeensscaresaseacecentcecicasceeeeaaasseasnactaccesaascaceencseeaseass 7 AA pane MAA A 7 GXY 3501 Sample Connection Dias WM nuncio ii id ii iia 8 TAV EO PAG AAN PP A 8 AAA Renee meee my err me O A A NEE Toe TEIN ee Prayer Im nT Te ee 9 GXV3504 Sample Connection DiagraM ooooooonnnnncnnnnnnnnnnnononononnnnnnnnnnnnnnnnnnnnnonnnonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnos 9 EA UA A SOS SO eainiie de eadi 10 reia Eto PPP PON P A OTA A EA E OE E ES 11 Minimum Recommended System Requirement cceessssseeeccceeceeeeceeaaeeeseesseeeeeeceeeeeeeeseesaasaeeessnes 11 Connect your GX V IWIGA VY 3504 iii a E E A a 11 Configuring the GXV3301 GXV3504 via Web Browser coooocoooooooooccccccnnnncnnnnnnonononononononnnnnnnnnnnnnnnnnnnnnnnnnos 13 Access GX V3501 GXV3504 Web Configuration Menu oooooooooooonnnnnnnnnnnnnnnnnnnnnonnnnnnnnnnnnn
29. r 96500001038 Hardware Version This field contains the NP l i Bootloader Wersion 1 0 1 0 product s hardware information ante 10141 Part Number This field contains the product s part Base version 10118 number information Firmware wersion 1 0 1 18 Bootloader Version Bootloader code version System Up Time Since 6 days 23 hours 26 minutes number Core Version Core code version number Base Version Base code version number Firmware Version Firmware code version number System Up Time Since This field shows the system MAC Address 00 08 82 00 00 00 up time since the last reboot LAN IP Address 192 168 1 168 LAN Subnet Mask sa Network Status LAN Default Gateway 192 168 1 1 MAC Address The device ID in HEXADECIMAL DONS Status Disabled format LAN IP Address This field shows the LAN IP address of the GXV3501 GXV3504 LAN Subnet Mask This field shows the LAN subnet mask of the GXV3501 GXV3504 LAN Default Gateway This field shows the LAN default gateway of the GXV3501 GXV3504 DDNS Status This field shows the status of DDNS Camera Type This section shows the Lens information of GXV3501 GXV3504 The Lens type information contains the brand name the size of image sensor the resolution and so on Firmware 1 0 2 3 Page 16 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server GXV3501 GXV3504 Video amp Audio Page Video Settings Preferred Video Code
30. rt_value 1 for its RTCP channel 1 will use port_value 2 for RTP and port_value 3 for its RTCP The default value is 5004 Click Save to save all the changes You need to restart the device to apply all changes Configure Phone List Page To make sure the GXV3501 GXV3504 can make phone calls to the number you preferred when alarm is triggered You need to add number to the phone list Steps to add phone number Firmware 1 0 2 3 Page 20 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server From the GXV3501 GXV3504 home page click Basic Settings gt SIP Go to Phone List Tab Enter the Phone number and name click Add a Number to save all the changes Numbers added to the system will be listed in this page SIP Settings Phone List Phone List You must restart the device to apply the changes 123456709 John Smith d Remove RW nN Available phone numbers NOTE With current firmware only the first phone number in the list will be called when an alarm is triggered GXV3501 GXV3504 Date amp Time Page This page allows you to configure the i ate ime 17 21 32 system time on GXV3501 GXV3504 ument System Time Date 20030728 Time 17 21 32 Set the Device Time Current System Time displays the A ee ere NTP Server Default NTP Server time windows cor current date and time 24h clock User Configured as Oltime windows com Time Zone GMT O7 Calgary Denver Salt Lak
31. s ONG FTP Settings FTP Sewer Polar Enable FTP The default setting is No if you want User Name 000000 the GXV3501 GXV3504 to upload the recorded video tOo Passoword the FTP server when an alarm is triggered set this field py O to Yes Test FTP Account Settings FTP Server The IP address or hostname of the SMTP server le fto myserver com Port The port that your FTP server is using User Name Password The user name and password required to log into your FTP server Path The directory in the FTP server where recorded video will be uploaded Test FTP Account Settings Click the Test button to upload a sample file to make sure that FTP is properly configured l Required Fields 2 Valid DNS server is required for hostname GXV3501 GXV3504 PTZ Page This page configures the PTZ settings Select the Select PTZ Protocol PTZ protocol that your connected equipment supports by clicking on the radio in front of the protocol Next select the Baudrate from the drop down menu Protocol Pelco P Pelco D l Select PTZ Baudrate PTZ Configuration Items Baudrate 300 bit Firmware 1 0 2 3 Page 24 OT 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server PTZ Protocol The GXV3501 GXV3504 supports both Pelco D and Pelco P Select the protocol your PTZ equipment supports PTZ Baudrate The Baud rate is the number of distinct symbol changes signaling events
32. s normall Mobile intel 915GM GMS 910GML Express Chipset Works normally Family Intel G45 G43 Express Chipset Works normally ATI Technologies RAGE XL PCI This display adapter cannot display videos Firmware 1 0 2 3 Page 34 of 34 Grandstream Networks Inc 11 2009
33. sts the rotation speed of the console 8 BRIGHTNESS Adjusts the image brightness in the selected channel 9 CONTRAST Adjusts the image contrast in the selected channel 10 SATURATION Adjusts the image saturation in the selected channel 11 Play Plays Stops the video 12 Capture Captures the image displayed in the selected channel and saves it to C 1GS_Capture default directory 13 Record Records the video in the selected channel and saves it to C GS_Record default directory 14 Talk Establishes two way audio within the selected channel 15 Sound Off On Toggles the sound of the selected channel On or Off Firmware 1 0 2 3 Page 14 of 34 Grandstream Networks Inc 11 2009 16 Playback 17 Config GXV3501 GXV3504 Digital Video Server Replays the saved video Configures the Save Location for captured images and recorded videos GXV3504 Home Web Page LIVE STREAM VIEW Lovs raministlation Interface MENU SCREEN JA ME Mitin ij ZOOM ni FOCUS SPEED nn O 11 k O 12 ka O 13 Video Control y eo 14 BRIGHTNESS 15 Lo CONTRAST 16 SATURATION L 17 ltems on GXV3504 Home Page 1 2 O Q KR Q O ON 10 11 12 13 14 15 16 17 Alarm Event Motion Detection Play Stop Capture Record Talk Sound Off On Config Playback ZOOM FOCUS SPEED DEFAULT BRIGHTNESS CONTRAST SATURATION Firmware 1 0 2 3 Grandstream Networks In
34. tal Video Server 12 pin Terminal Block Connector Quick Installation Guide Firmware 1 0 2 3 Page 6 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server Product Overview GXV3501Front Panel 1 POWER The indicator will keep green if the power is on 2 READY The indicator will light up green if the device is ready 3 NETWORK The indicator will flash green if there is data transmission with the internet or stay solid green if there is no data transmission 4 VIDEO The indicator will light up green when there is video input 5 RESET Press the Reset button for 6 seconds to perform a factory reset 6 SD MMC The SD MMC slot GXV3501Back panel 1 DC 12V 12V DC power port UL x Certified 2 NETWORK 10 100 Switch LAN port for connecting to Ethernet 3 USB USB port for flash hard drives Yad Includes hot swap support 4 ALARM IN 1 Alarm Input port for alarm equipment ie Infrared detector ALARM OUT 1 Alarm Input port for detectors ie Sirens VG 12V DC power output port for other devices RS 485 1 PTZ connector 5 VIN 1 BNC Voltage 1 0V p p Resistance 75Q port for video input3 5mm port for audio output devices ie Speakers 6 LINE OUT 3 5mm port for audio output devices ie Speakers 7 MIC IN 3 5mm port for audio input devices ie Microphones Firmware 1 0 2 3 Page 7 of 34 Grandstream Networks Inc 11 2009 GXV3501
35. te button Allow Anonymous Login If set Allow Anonymous Login to Yes no user name and password are required to login to the GXV3501 GXV3504 web configuration pages If you login anonymously you will not be able to changes any settings Camera Name Settings This field lets you configure the name of the GXV3501 GXV3504 which helps GSurf and GS_NVR to indentify the device when using GS_Search to search all the Grandstream network cameras or digit video cameras in the same subnet GXV3501 GXV3504 Change Password Page Changing the default password is strongly recommended for security purpose To change the password go to Change Password page enter Current Password New Password and Confirm New Password Click Save to save all the changes A window will appear with a prompt for a new password Enter the user name and new password to re log into the web configuration pages GXV3501 GXV3504 SMTP Page The SMTP server is used to send out emails when an alarm event or motion detection is triggered The SMTP settings must be configured to make sure the alarm email is sent out properly SMTP Server Settings Enable SMTP The default setting IS SMTP Server Settings No If you want the GXV3501 GXV3504 Enable SMTP Yes O MoO SMTP Server Port 465 to send out emails with the image capture F From E Mail address eo gmail cam when an alarm is triggered set this field to To E Mail address YY Yi egmail com 6 3 Yes
36. ternet Explorer Please check whether the IE add on is installed correctly Once you log into the GXV3501 3504 3601 s web interface Internet Explorer will indicate that This website wants to install to following add on GSViewer cab from Grandstream Networks Inc Please install this add on when prompted by IE 3 How do you manually uninstall the Grandstream video viewer add on for IE Please follow these steps to uninstall the add on 1 Delete the GSViewerX Control from C WINDOWS Downloaded Program Files directory 2 Delete GSNetClient dll GS_Replay exe GSViewerX ocx hi_h264dec_w dlll lik_VoiceEngine_dll dll and GSViewerX inf from C WINDOWS system32 4 Why can t I access the GXV3501 3504 3601 web configuration interface Q 1 Is your internet service down A 1 Connect a PC to the internet to test the connection Q 2 Are the PC and the device in different subnets A 2 Check the subnet mask and default gateway of the device and PC Q 3 Is there a conflict with another IP address A 3 Try to change the IP address of the device Q 4 Has the HTTP port been changed A 4 Contact the administrator of the device for more information 5 The GXV3501 3504 3601 web configuration page is not displayed correctly in Internet Explorer 8 In 1E8 Compatibility View might need to be enabled for the GXV3501 3504 3601 web configuration page to load properly To enable compatibility view open IE8 click Tools gt Compat
37. ve it can take up to 5 minutes to read them Please do not refresh the web interface at this time as the GXV3501 3504 3601 will restart reading the SD USB drive Grandstream is currently working on a fix for this issue 17 Why is there a black flashing bar at the bottom of the video feed This can occur if the GXV3501 3504 does not recognize the standard of the connected camera If you experience this issue please restart the GXV3501 3504 The GXV3501 3504 will detect the standard of the connected camera and use it when the GXV3501 3504 boots up To avoid this make sure to connect analog cameras before booting up the GXV3501 3504 18 Port forwarding Two ports must be forwarded on your router to watch video from a GXV3501 3504 3601 that is located on a private network from a PC in a public network The web port HTTP and the RTSP port Please make note that the RTSP port number changes according to the web port If the web port is 80 then the RTSP port is 554 If the web port is not 80 then the RTSP port equals the web port 2000 For example if the web port is 88 then the RTSP port will be 2088 19 Tested PC display adapters Display Adapter Test Result Firmware 1 0 2 3 Page 33 of 34 Grandstream Networks Inc 11 2009 GXV3501 GXV3504 Digital Video Server Intel R 82945R Express Chipset Famil Works normall SiS Mirage Graphics Works normall Works normal when playing videos ute R G45 G43 Express chipset Work
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