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2GIG Control Panel User Guide

1. Fiss A The Status Bar shows the system mode and shows system status icons See System Status Icons on page 23 B The Arm button on the security and menu screens lights green when all perimeter sensors are closed The Arm button lights orange if any perimeter sensor is open C The Home button lights green when all perimeter sensors are closed The Home button is not lit if any perimeter sensor is open D The icon displayed shows that an interior sensor is open Other icons can appear here as well See System Status Icons on page 23 Dealing with a sensor False Alarm The Control Panel reports alarm conditions on all sensors when armed both visually on the status bar and through a system alert icon and audibly through voice and chime announcements There are times though rare that an sensor will send an alarm condition to the Control Panel when no alarm exists The conditions of a false alarm vary depending on the type of sensor and how that sensor communicates with the Control Panel e Perform a System Sensor and Panel Test to find any false alarm conditions See System Test on page 31 See Sensor Test on page 31 See Panel Test on page 32 2013 2GIG Technologies Inc All Rights Reserved 9 Go Control Wireless Security System User Guide SENSOR BYPASSING Before the system can be armed all protected doors and windows must be closed or bypassed You can bypass open sensors on protected
2. 1 Call the telephone number that the Control Panel is connected to Wait for one or two rings then hang up 2 Within 10 45 seconds call the Control Panel again The Control Panel answers the call Controlling the System Remotely Talk to your dealer to see if your system was installed with the POTS module Once you are connected with the system via the telephone you can check on system status and remotely control the major functions TIP The announcements that the system plays over the telephone do not sound out of the Control Panel s speaker 1 After the Control Panel answers it s asks for your User Code You have 15 seconds to enter your User Code using the telephone keys If you don t enter a valid User Code in 15 seconds the system disconnects the call For security purposes if 2 attempts using 2 telephone calls to enter a User Code within a 5 minute time frame fail to enter a valid code the system disconnects and does not respond to telephone commands for 30 minutes 2 After the system has accepted your User Code it announces the system status then announces the remote command options The system waits up to 60 seconds for each remote command before automatically disconnecting If you already know the remote command telephone key number you can enter it before the command announcement finishes Use the following telephone keys to control your system Press 1 For System Status Report Press 2
3. 5 Aconfirmation screen appears Press Ok The User 8 edit screen appears To return to the User Management Screen press Back Secret Duress Button On the Home Screen in the lower right corner the system logo always appears The system logo is the secret duress button System Ready Not Armed Gas ka AS Joday s Forecast 92 F G services b iy cloudy Secret Duress a Button While Armed With the system armed pressing the logo displays the standard disarm code entry screen Use a valid User Code or a Duress User Code to disarm the system The system disarms normally but a silent duress report is sent to the Central Station and they will dispatch help While Disarmed You can also use the secret duress button can also be used while the system is disarmed Pressing the logo displays a code Go aliia E entry screen Enter the Duress User Code and a silent duress report is sent to the Central Station and they will dispatch help The system remains disarmed SYSTEM HISTORY The Control Panel keeps a log of system events in the order in which they occur Each event is marked with the date and time that the event occurred To make reading the log easier the system history display can be filtered to show selected events only The events that can be filtered for the system history log display are e Armor Disarm of the system e Bypasses of sensors force bypasses and manual bypasses e Alar
4. BY Linear 2GIG USER GUIDE Go Control WIRELESS SECURITY SYSTEM SGO iControl ell us Intertek CONTENTS System Overview 20055 3 Ped Nessa cece ceeeere rhe a aa 3 Basic Operation lt 4 44006etaus ssdes 5004 4 Sensor Types ZONES cee eee eee 4 Smoke Heat and Freeze Protection 4 Burglary Protection woo a6 s0ee wee seew ws 4 OLS gS cle lt a ea ee ee ee ener ee are 4 PIGIING ATTE tthe e cotteees EE 4 WMESSA0GS dcccn sc vere eee ee eeeeeeen ses 4 Trouble Alerts o sssri snas Erant ee eeenan 4 Wireless SCNSOG 2 e0teesesreeeneeneeenas 4 Control Panel Features ce ewes s Main Display Screens nsnnnnnnnsnnna 6 Home Screen ssussessesesseseesso 6 Security Screen nce seceeeweeee se suisenus 6 ArmingScreen 2444 04446 042 esse addict 6 Menu SCVCC We ptee ected a a as 6 StAtUs EE eaaa EEEE 6 Burglary Protection 7 Sample Floor Plan di5 542a0420cseeenaos ans 7 Sensor aE onua teoa era EEEa 8 Checkingthat All Sensors are Closed 8 Viewing Each Sensor s Status 9 Dealingwith a sensor False Alarm 9 Sensor BYPASSING s eee eveeeeeeceeeeewes 10 atay MOG serrr nra ences eae ns eesoeens 11 Entry Delayin Stay Mode 11 Quick Exit in Stay Mode 2000 cecu eee so 11 Silent Controlin Stay Mode 11 Armingto Stay MOOG s2 lt nesereceses es 12 Away MOU 2 00100s2 lt occcecedes tena ea 12 Exit
5. e For motion detectors stay out of the protected area for five minutes then walk through the area e For portable sensors and wireless keypads press a button e For smoke CO or glass break detectors press the detector s test button TIP When a red bar is displayed for a sensor it has failed System Test Sensors Test failing Retry failed sensors or press OK living room motion detector sensor was triggered signal T garage door sensor was triggered signal hag kitchen window sensor was triggered signal 2013 2GIG Technologies Inc All Rights Reserved 31 Go Control Wireless Security System User Guide 3 When all sensors have been tested A confirmation screen appears Panel Test The panel test checks the Control Panel s indicators and sounder TO System Test Console Push each button to perform its test Button LED Test Home off a test passed Button LED Test Home green 2 test passed Button LED Test Home red 3 test has not been performed gt cancel 1 Alist of panel tests appears on the Panel Test Screen Use the 7 and arrows to scroll through the list 2 Press each test button and answer Yes or No to the test question 3 Press Ok when all panel questions have been answered A confirmation screen appears 4 To exit System Sensor and Panel Testing press Ok Telephone Test If your security system is connected to your telephone line it can communicate
6. Away Mode an Entry Delay check box is shown on the Arming Screen By default this option is checked so the programmed delay doors allow time for disarming the system after the door is opened If you un check this box the delayed alarm trigger is removed from all sensor protected doors programmed for delay Those entrances instantly trigger an alarm if they are opened in Away Mode NOTE With the Entry Delay disabled you must remotely disarm the system with a wireless key fob before entering Exit Delay Restart The Exit Delay Restart option extends the Exit Delay one time if you need to re enter the premises With the Exit Delay Restart option when you re enter the premises after you have left but before the Exit Delay timer expires will restart the Exit Delay timer giving you the full length of time to leave again TIP The Exit Delay Restart option only works once each time the system is armed Silent Control in Away Mode Three options for silencing the beeps and announcements are available when arming or disarming the system in Away Mode e Onthe Control Panel s Home and Security Screens a Silent Control button is displayed e Onthe Arming Screen a Silent Exit check box is displayed e On the Exit Delay Screen a Silence button is displayed Selecting any of these options silences the Control Panel beeps and announcements and when arming selecting Silent Control doubles the length of the Exit Delay
7. and offers 3 buttons for Arm Menu and Status It also displays the time and date If messages alarms or trouble alerts are pending the Security Screen display buttons indicating the number pending System Ready Not Armed bedroom motion detector Low Battery Silent Control Messages Arming Screen The Arming Screen is used to arm the security portion of the system It displays the system status and arming buttons for Stay and Away Optional check boxes for Entry Delay and Silent Exit are displayed Ready to Arm a i silent exit Menu Screen The Menu Screen shows the system status across the top of the screen and 3 main buttons The Arm button and Toolbox button are always displayed If the emergency option is set an Emergency button is also displayed Chime and Voice check boxes are also displayed System Ready Not Armed i aN wy emergency Status Screen The Status Screen lists system status and any alerts in a scrollable list displayed in log format The date time and nature of any alerts are listed in the displayed log System Status System In Alarm alarms 2 alerts 1 triggered sensors 1 me Alarms 12 30 pm Exit Entry 1 front door Triggered Zones front door motion sensor open low battery Alerts 12 24 11 12 45pm front door motion sensor low battery An option button for Silence is displayed and can be used to stop the voice announcement of the system status Use
8. 29 User 28 Zone 30 User 29 Zone 31 User 30 Zone 32 User 31 Zone 33 User 32 One Zone 35 IMPORTANT If you have logged user codes Zone 36 here to maintain security keep this Zone 37 guide in a secure location Zone 38 Zone 39 Zone 40 Zone 41 Zone 42 Zone 43 Zone 44 Zone 45 Zone 46 Zone 47 Zone 48 42 2013 2GIG Technologies Inc All Rights Reserved SERVICE INFORMATION Your local Alarm dealer is the person best qualified to service your alarm system Be sure to set up a routine service schedule with your local Alarm installer THIS EQUIPMENT MUST BE CHECKED BY A QUALIFIED TECHNICIAN AT LEAST EVERY 3 YEARS Important Power Supply Notice The Control Panel is powered by a plug in power supply In case the power supply becomes unplugged be sure to plug the power supply into an un switched receptacle Do not connect the power supply to a receptacle controlled by a switch 2013 2GIG Technologies Inc All Rights Reserved 43 REGULATORY INFORMATION FCC TELEPHONE RULES AND REGULATIONS The FCC requires that this alarm dialer system not make more than 15 repetitive dialing attempts to a single telephone number There are no limitations when the calls are made sequentially to two or more alternative numbers or when these calls are spaced 10 minutes apart to a single number The FCC Rules and Regulations do not specify the re attempt period as this can vary for specific applications When setting this period take in
9. 45 Wireless Product Notice 4 45 FCC amp Industry Canada Regulatory Information 46 Industry Canada Notice for Canadian users 4 Important Notice 48 Alarm System Limitations v lt 000 0008 e006 a0 48 Limited Warranty 50 2 2013 2GIG Technologies Inc All Rights Reserved SYSTEM OVERVIEW This system provides three forms of protection burglary fire and emergency depending on the options set by your installer The system consists of the Control Panel with a color touch screen wireless sensors that provide perimeter and interior burglary protection and wireless smoke and carbon monoxide detectors In addition optional remote control key fobs wireless panic buttons and keypads may have been provided or installed The system monitors all protection zones and the system s status The Control Panel displays monitoring information and controls the alarm siren Your system may also have been setup to send alarm and status reports to a Central Station and has the capability for 2 way voice communications with the alarm monitoring operator FEATURES Following is a list of standard features and options that can be included in your system Ask your installer which options are available to you and check the boxes that apply e Stay and Away arming modes Stay Mode arms the system perimeter only and is used typically at night when the premises are occupied Away Mode arms the syst
10. A Mount a smoke alarm between the sleeping area and the rest of the family unit B In family units with more than one sleeping area mount a smoke alarm to protect each sleeping area C Example of a residence that has required and optional areas for smoke alarms D For houses with multiple stories mount a smoke alarm on each story Indicates an optional smoke alarm if a door is not provided between the Living and the Recreation rooms Indicates a required smoke alarm 2013 2GIG Technologies Inc All Rights Reserved 19 Go Control Wireless Security System User Guide Where NOT to Mount the Alarm e Directly above a sink cooker stove or oven e Do not locate alarm within 5 feet 1 5 m of any cooking appliance e Next to a door or window that would be affected by drafts extractor fan or air vent e Outside e Inor below a cupboard e Where air flow would be obstructed by curtains or furniture e Where dirt or dust could collect and block the sensor e Where it could be knocked damaged or inadvertently removed Fire warning equipment for residential occupancies are capable of protecting about 50 of the occupants in potentially fatal fires Victims include the elderly children and the physically or mentally impaired Victims include any person that cannot escape even when warned early enough that escape should be possible For these people other strategies such as protection in place or assisted rescue or escape would be n
11. Burglary protection is provided by perimeter and interior sensors When the system is armed in the Away Mode both perimeter and interior sensors are armed and can trigger an alarm When the system is armed in the Stay Mode only the perimeter sensors are armed and can trigger an alarm Both arming modes offer an Exit Delay that allows time to exit the premises without triggering the alarm Upon re entry an Entry Delay is enabled that allows you time to disarm the system You can set sensors to sound a chime and or a voice announcement when they are triggered So you can monitor your doors and windows while the system is disarmed User Codes The system installer has already programmed a Master User Code for your system This code can be used to control the system as well as assign and change the other user codes The Master User Code can also access several system setup settings in the User Toolbox Alarms When an alarm occurs the Control Panel s siren and an external siren if installed sounds for a preset time During alarms and after disarming the alarm history button displays all the alarms that have occurred and which sensors were involved The alarm history clears the next time the system is armed or can be cleared manually Messages Your security system supports receiving messages from the Central Station The messages can be about system upgrades additional services special regional weather alerts etc T
12. During arming the House Icon flashes as a warning INTERIOR Sensor Open 2013 2GIG Technologies Inc All Rights Reserved 23 MESSAGING SYSTEM MESSAGES Your security system supports receiving messages from the Central Station The messages can be about system upgrades additional services special regional weather alerts etc The messages can be sent for all system users to read or as confidential messages that only the Master User can read Messages can be tagged by the sender in the following manner e Standard blue message icon System Ready Not Armed bedroom motion detector Low Battery Trouble Alerts 1 orm Memory A Roel e Urgent yellow message icon e Emergency Priority red message icon Up to 31 text messages can be stored in the Control Panel s memory You can review them through the Control Panel s display Displayed messages are sorted in the following manner e Type e Date e Alphabetically Messages 8 message s 3 unread 2 emergency 1 urgent mergency 12 2 11 2 12211 aia Urgent k B Message Icon 12 2 11 14 30 4 Neque pa Standard ii dole Q9 a Message Icon lt back filters sorts Displaying Messages When a message is sent to the Control Panel 3 beeps sound and the message icon displays on the Security Screen Standard messages display a blue gq message icon with a number of unread messages in the upper A right corner Urgent messages displ
13. Quick Exit in Away Mode A programmable option called Quick Exit may be displayed on the Security Screen while the system is armed in the Away Mode Pressing the Quick Exit button starts a timer to allow someone to exit or enter through a sensor protected door programmed for delay without having to disarm the entire system When the delay timer runs out the system returns to the normal Away Mode TIP If interior sensors are installed in the system in certain areas do not violate those sensors when using the Quick Exit feature in Away Mode Auto Stay Mode The system may have been programmed by the installer for Auto Stay Mode If this option is on and the system is armed in Away Mode if an exit entry delay sensor is not triggered before the Exit Delay expires no one left the premises the system automatically arms in Stay Mode instead of Away Mode NOTE Quick options can be turned on or off by your installer Refer to Installer Programmed Options on page 38 to see which options have been set for your system Arming to Away Mode Use the Away Mode to arm the system when everyone will be leaving the home The Away Mode normally has an Entry Delay so someone with a User Code can re enter without causing an alarm Interior and perimeter sensors are armed in the Away Mode Arming Please leave the building disarm sf silence 1 Close all sensor protected doors and windows before arming 2 Verify th
14. To Arm the System in Away Mode Press 3 To Arm the System in Stay Mode Press 4 To Disarm the system Press5 To turn on Auxiliary Output if used Press 6 To turn off Auxiliary Output if used Press 7 To stop System Status Report Press 8 To Hang Up Press9 To Repeat the Command Menu Press To Bypass All Open Sensors and Arm the System NOTE Remember to press 8 to hang up when you are finished remotely controlling the system TIP There is no Exit Delay when you remotely arm the system TIP The Auto Stay feature if enabled does not function when you remotely arm the system Bypassing Sensors Remotely If there are open sensors when you try to arm the system remotely the system announces the current status and asks To bypass sensors and arm press pound 1 To bypass all open sensors and arm the system press After the open sensors are bypassed the system arms in the mode you selected and announces the system status to you 26 2013 2GIG Technologies Inc All Rights Reserved SYSTEM TOOLBOX USER MANAGEMENT The system installer has programmed a Master User Code for your system This code can be used to control the system as well as assign and change the other 31 User Codes and User Code access options The Master User Code can also access several system setup settings in the Toolbox NOTE The other 31 User Codes are restricted from accessing settings in the Toolbox User Code Setup
15. and Freeze Protection RECOMMENDED FIRE ALARM LOCATIONS In the United States this equipment shall be installed in accordance with the National Fire Alarm Code ANSI NFPA 72 National Fire Protection Association Batterymarch Park Quincy MA 02269 Printed information describing proper installation operation testing maintenance evacuation planning and repair service is to be provided with smoke detectors and alarms National Fire Protection Association Standard 72 The National Fire Protection Association s NFPA Standard 72 recommends the following placement for smoke detectors Early warning fire detection is best achieved by the installation of fire detection equipment in all rooms and areas of the household The equipment should be installed as follows e Install a smoke detector outside each separate sleeping area in the immediate vicinity of the bedrooms and on each additional story of the family living unit including basements and excluding crawl spaces and unfinished attics Also install smoke detectors in the living room dining room bedrooms kitchen hallway s finished attics furnace room utility and storage rooms and attached garages A DINING KITCHEN BEDROOM BEDROOM LIVING ROOM BASEMENT i D RECREATION ROOM LIVING MASTER ROOM BEDROOM DINING KITCHEN BEDROOM LIVING ROOM BED BED ROOM ROOM Living DINING ROOM KITCHEN BEDROOM BEDROOM
16. enter your home to A disarm the system if you hear fast repeated beeps instead of the normal entry delay beeps Use Extreme Caution An intruder may still be present inside the building Wait outside and use a Cell Phone to call law enforcement for assistance 2013 2GIG Technologies Inc All Rights Reserved 14 Go Control Wireless Security System User Guide Disarming from Stay Mode Disarm the system from Stay Mode before exiting the premises 1 From the Security Screen press gy for Silent Control 2 From the Security Screen or the Menu Screen press Disarm This action displays the Disarm Code Screen Enter your code to disarm the system 1 4 3 The left side of the screen shows any events that have occurred while the system was armed 4 Enter a valid User Code to disarm the system e Incase you press a wrong key the button erases the entire entry e Press 3 if you decide to not disarm the system at this time Disarming from Away Mode The system should be disarmed from Away Mode while entering the premises 1 Enter the premises through a designated Entry Delay sensor protected door 2 The Disarm Code Screen displays on the Control Panel and the Entry Delay beeps sound The left side of the screen shows events that have occurred while the system was armed 3 Enter a valid User Code to disarm the system e Incase you press a wrong key the YV button erases the entire entry IF A BURGL
17. ground Sketch a floor plan of the building Show windows doors stairs and rooftops that can be used to escape Indicate escape routes for each room Keep these routes free from obstructions and post copies of the escape routes in every room Ensure that all bedroom doors are shut while you are asleep preventing deadly smoke from entering while you escape Try the door If the door is hot check your alternate escape route If the door is cool open it cautiously Be prepared to slam the door shut if smoke or heat rushes in When smoke is present crawl on the ground Do not walk upright since smoke rises and may overcome you Clearer air is near the floor Escape quickly but don t panic Establish a place outdoors away from your house where everyone can meet and then take steps to contact the authorities and account for those missing Choose someone to assure that nobody returns to the house many die going back 20 2013 2GIG Technologies Inc All Rights Reserved EMERGENCY FUNCTIONS 24 HOUR EMERGENCY BUTTONS Three 24 hour emergency functions are available on the Control Panel e Panic e Fire e Emergency You can activate emergency functions using the Control Panel as well as wireless sensors wireless keypads or from portable pendant devices such as the panic button remote The button displays the emergency screen Just pressing the button does not trigger an alarm During the installation your installer p
18. homeowners eligible for lower insurance rates an alarm system is not a substitute for insurance Homeowners property owners and renters should continue to act prudently in protecting themselves and continue to insure their lives and property Control Panel Operating temperature and Humidity Ranges For optimal performance the Control Panel should be operated under the following conditions e Operating Temperature 0 C to 49 C 32 F to 120 F e Humidity 0 90 Non condensing Important Notice 2013 2GIG Technologies Inc All Rights Reserved 49 LIMITED WARRANTY This 2GIG Technologies product is warranted against defects in material and workmanship for twelve 12 months This warranty extends only to wholesale customers who buy through 2GIG Technologies authorized distribution channels 2GIG Technologies does not warrant this product to consumers Consumers should inquire from their selling dealer as to the nature of the dealer s warranty if any There are no obligations or liabilities on the part of 2GIG Technologies for consequential damages arising out of or in connection with use or performance of this product or other indirect damages with respect to loss of property revenue or profit or cost of removal installation or reinstallation All implied warranties including implied warranties for merchantability and implied warranties for fitness are valid only until the warranty expires This 2GIG Technologies Warr
19. intentionally unprotected Force Bypassing Sensors If any sensors are open when the Arm button is pressed the Control Panel displays the bypass sensor screen When the system is disarmed the force bypassed sensors are returned to normal 1 With one or more perimeter sensors open press Arm from the Security or Menu Screen 2 Press Bypass All to force bypass the open sensors including any open interior sensors 3 Enter a User Code unless the installer has set Quick Bypass to activate the bypass and continue to the Arming Screen Manually Bypassing or Un bypassing Sensors In case one or more perimeter or interior sensors need to be manually bypassed or have their manual bypass removed use the following steps 1 Press Menu Toolbox then Bypassed Sensors 2 Enter a User Code 3 To not bypass a sensor press the individual name of the sensor The bypass symbol displays for the manually bypassed sensors To show only the bypassed sensors press Show Bypassed Only Bypassed Sensors There are 3 bypassed sensors bypassing front door garage door n back show bypassed only 4 Press Back 10 2013 2GIG Technologies Inc All Rights Reserved STAY MODE Stay Mode is for arming the system when people are staying on the premises Stay Mode arms the sensor protected perimeter doors and windows while not arming the interior motion sensors or other interior doors This allows the premises to be
20. occupied while the system is partially armed Stay Mode is used mostly for arming the system during the evening hours after everyone is inside and no one is expected to enter or leave When the system is armed in Stay Mode you can move about the premises without triggering the burglary alarm All the interior burglary protection is off But if a sensor protected perimeter door or window is opened an alarm occurs System Ready Not Armed 9 security Joday s Forecast 92 F Partly cloudy amp services Secret Duress Entry Delay in Stay Mode Certain sensors such as a door can be setup by your installer to have a delay before triggering an alarm This provides a way for an authorized person returning to enter using a predetermined door and disarm the system before an alarm is triggered When arming the system in Stay Mode an Entry Delay option check box is shown on the Control Panel s Arming Screen Ready to Arm Entry Delay Checkbox silent exit Normally this option check box is checked so the programmed delay doors allow time for disarming the system after the door is GO control ct Burglary Protection opened Un checking this option box removes the delayed alarm trigger from all sensor protected doors programmed for delay causing those entrances to instantly trigger the alarm if they are opened in Stay Mode Quick Exit in Stay Mode A programmable option called Quick Exit may be dis
21. operator so they can converse with people in the premises Remote control of the system over the telephone Remote control of the system using a Web enabled device through the Internet requires cellular radio option Three optional 24 hour emergency functions Panic Fire and Emergency These functions can be activated by buttons on the Control Panel using wireless sensors from the wireless keypad or from portable pendant devices such as the panic button remote 0 OU O 2013 2GIG Technologies Inc All Rights Reserved 3 Go Control Wireless Security System User Guide BASIC OPERATION Following are general operational concepts that your system supports Understanding these concepts will help you to use your security system to its fullest extent Sensor Types Zones The system s wireless sensors have been assigned to selected types often called zones The sensor type determines how and when the system will react to a signal from the sensor Some sensors are armed 24 hours a day other sensors are only armed when the system is armed Smoke Heat and Freeze Protection If wireless smoke heat and freeze detectors have been installed in your system they are armed 24 hours a day They will sound an alarm when smoke is detected and can report the fire alarm to the Central Station See Smoke Heat and Freeze Protection on page 18 for emergency planning and evacuation information Burglary Protection
22. radio it can communicate with the Central Station using it by sending its alarm messages and system trouble or status messages You can also use the system s cellular radio for any 2 way audio communications with the Central Station 32 2013 2GIG Technologies Inc All Rights Reserved IMPORTANT Test your Security System weekly to ensure continued protection and proper system operation You can test the cellular radio connection using the Toolbox 1 From the Home Screen press Security 2 From the Security Screen press Menu 3 From the Menu Screen press Toolbox 4 To access the Toolbox enter the Master User Code 5 To select the Toolbox Screen 3 of 3 use the and gt arrows 6 Onthe Toolbox Screen 3 of 3 press Cell Phone Test Toolbox 3 of 3 telephone test cell phone test installer toolbox 7 To begin the test enter the Master User Code again The system displays the test status screen The top part of the screen shows each function that is being tested 8 Usethe T and JV arrows to scroll through the status messages The bottom part of the screen shows the results of each test 9 If any tests fail note what messages were displayed and contact your alarm installer to troubleshoot your system 10 After the testing is complete press Ok to return to the Toolbox CHIME OPTIONS On doors and windows monitored by sensors the system can sound a chime to announce that the door or window
23. was opened Sensors can also be set to have the Control Panel say the name of the opening System Toolbox TIP The chime and voice announcements only sound while the system is disarmed At the time of installation the installer programs each sensor s chime option The person with the Master User Code can change the chime options for each sensor to further customize the system as desired System Ready Not Armed n 6 om emergency toolbox TIP As a global system option the chimes for all the system s sensors can be turned on or off using the Chime check box on the Menu Screen To setup the chime options individually for each sensor do the following 1 From the Home Screen press Security 2 From the Security Screen press Menu 3 Note the Chime and Voice check boxes on the Menu Screen The Chime check box button is a toggle that turns the chimes on or off for all the system s sensors The Voice check box button is a toggle that turns the voice announcements for the system s messages on or off except alarm voice messages 4 From the Menu Screen press Toolbox 5 Enter the Master User Code to access the toolbox 6 From the Toolbox Screen 1 of 3 press Chime Setup The Chime Setup Screen displays each of the installed sensors 2013 2GIG Technologies Inc All Rights Reserved 33 Go Control Wireless Security System User Guide that can chime and the option currently 3 From the M
24. windows before arming 2 Verify that the button on the Control Panel is lit green indicating that the system is ready to arm The Security button and Arm button on the display is green when all sensors are closed Ready to Arm Status Icon Area entry ty a delay agi silent stay away St NOTE If you desire to arm the system quietly without sounding any announcements press the mj button before performing the next steps e From the Arming Screen select the Silent Exit check box Or e During exit delay press Silence 3 From the Security Screen or the Menu Screen press Arm e f there are any open perimeter door or window sensors the Bypass Screen appears Close all the sensors displayed or press Bypass All to force bypass the displayed sensors NOTE Bypassed sensors do not trigger an alarm To bypass sensors enter a User Code unless the installer has set the system for Quick Bypass 4 Onthe Arming Screen use the Entry Delay check box option in Stay Mode If no one is expected to re enter the system can be armed without an Entry Delay All perimeter doors will trigger the alarm instantly To arm with all exit Burglary Protection entry perimeter doors as instant un check the Entry Delay option button 5 Press Stay to arm the system NOTE To arm the system you may need to enter a User Code if your installer has turned off the system s Quick Arming feature 6 The syste
25. with Voice 1 backup battery during an AC power 6 Ding dong with 13 Chime 2 failure the display goes dark after 30 VOCEA seconds regardless of this setting 7 Ding dong 3 14 Chime with Voice 2 To set the display backlight time do the following BRIGHTNESS VOLUME From the Home Screen press Security You can adjust the brightness of the Control Panel s display and the volume of the 2 From the Security Screen press Menu system s speaker that is best suited to your 3 From the Menu Screen press Toolbox installed system 4 To access the toolbox enter a valid User To set the brightness and volume do the Code following 5 From Toolbox Screen 1 of 3 press the 1 From the Home Screen press Security gt arrow 2 From the Security Screen press Menu 34 2013 2GIG Technologies Inc All Rights Reserved System Toolbox 6 From the Toolbox Screen 2 of 3 press time When the timer expires the Backlight Time out system returns to the Toolbox Screen v Display may now be cleaned System will resume in 00 30 7 Choose one of the display backlight times and press Ok DISPLAY CLEANING There is a special option for the Control Panel that enables you to clean the touch screen display The option locks the display for 30 seconds so it can be cleaned without sensing any button presses Clean the display with a dry soft cloth To lock the display for cleaning do the following 1 From the Home Sc
26. with the Central Station using your telephone line Your system can send its alarm messages and system trouble or status messages using the land based telephone system You can also use the telephone connection for any 2 way audio communications with the Central Station IMPORTANT Test your Security System weekly to ensure continued protection and proper system operation You can test the telephone connection using the Toolbox 1 From the Home Screen press Security 2 From the Security Screen press Menu 3 From the Menu Screen press Toolbox 4 To access the Toolbox enter the Master User Code 5 Use the lt and gt arrows to select Toolbox Screen 3 of 3 6 Onthe Toolbox Screen 3 of 3 press Telephone Test Toolbox 3 of 3 telephone test cell phone test installer toolbox 7 To begin the test enter the Master User Code again Enter master code to access Telephone Test 1 2 4 5 7 8 The system displays the Telephone Test Status Screen The top part of the screen shows each function that is being tested 8 Usethe 7 and J arrows to scroll through the status messages The bottom part of the screen shows the results of each test 9 If any tests fail note what messages were displayed and contact your alarm installer to troubleshoot your system 10 After the testing is complete press Ok to return to the Toolbox Cell Phone Test If your security system is equipped with a built in cellular
27. ARY ALARM OCCURS If an armed sensor is tripped while the system is armed in the Stay or Away Mode an alarm occurs and the siren sounds Delayed sensors start the Entry Delay to allow time to disarm the system Instant sensors trigger the alarm right away Most sensors trigger the alarm siren some sensors may be set to trigger a silent alarm without sounding the siren Burglary Alarm Siren If there is a burglary alarm tripped while the system is armed the Control Panel sounds the alarm siren for a preset time see Installer Programmed Options on page 38 After the time expires the siren will stop sounding The system limits the number of times a sensor can re trigger an alarm while the system is armed The setting is one to six times per sensor per arming period see Installer Programmed Options on page 38 Alarm Memory If an alarm has occurred while the system was armed the Disarm Screen shows the time and date of the alarm and the sensor s that triggered the alarm Enter your code to silence alarm Alarms 24 hour Fire garage smoke sensor 12 01 11 12 33 Tamper console 12 01 11 12 32 Interior Follower living room moti 12 01 11 12 31 Exit Entry 1 front door 12 01 11 12 30 After the system is disarmed the Alarm Memory screen appears The Alarm Memory Screen shows the sensor s that have caused the alarm If more than one sensor has been triggered the display shows the order in whic
28. Control Panel provides easy ways to verify that all the sensor protected doors and windows are closed before arming the system e The Home button lights green when all perimeter sensors are closed The Home button is not lit if any perimeter sensor is open Open interior sensors do not change this indication e The Security button on the display s Home Screen lights green when all perimeter sensors are closed The Security button is lit orange if any perimeter sensor is open Open interior sensors do not change this indication e The Arm button on the display s Security Screen and Menu Screen lights green when all perimeter sensors are closed If any interior sensors are open or when any motion detector is triggered a house icon is displayed on the status bar The Arm button is lit orange if any perimeter sensor is open 8 2013 2GIG Technologies Inc All Rights Reserved Burglary Protection VIEWING EACH SENSOR S STATUS The Control Panel will also show you which sensor protected doors and windows are open Your installer has programmed descriptive names for each sensor protected door and window The Control Panel s color display will show the names of which doors and windows are open e The top of the display on the Home Security and Menu Screens sensor status See System Status Icons on page 23 Pressing the Status button also displays a list of open sensors and general system status and alerts ee ae D P
29. IMPORTANT Only the person with the Master User Code can add or change the other User Codes To setup the User Codes do the following 1 From the Home Screen press Security 2 From the Security Screen press Menu 3 From the Menu Screen press Toolbox 4 Enter the Master User Code the factory default setting is 1111 5 On the Toolbox Screen 1 of 3 press User Management User Management 5 of 32 in use r user 2 PV amp fis user 3 gt add user 4 6 The Users Management Screen displays 3 users at a time Use the J and T arrows to scroll through the list ADDING A USER CODE IMPORTANT User Codes 0000 and 0001 are not permitted Press one of the Add User buttons 8 Enter a four digit code for the new User Code and press Ok 9 Enter the Code again to confirm the code and press Ok 10 Aconfirmation screen appears Press Ok User Code Validity After the Confirmation Screen Appears and you click Ok the User Codes Access Option Screen appears The three options determine when the User Code that you just entered is valid Select one of the three options e Always e Never e By Schedule e Select Always to set this User Code to always be valid Press Back e Select Never to set this User Code to never be valid Press Back e Select By Schedule to set this User Code to be valid only for selected days and or times User Code Access Schedules You can setup User Codes with one or more Ac
30. This equipment must not be used on telephone company provided public coin service Connection to party lines is subject to state tariffs Contact your state public utility commission for information This equipment is hearing compatible HAC to any HAC compatible attached handset telephones 44 2013 2GIG Technologies Inc All Rights Reserved Alarm Dialing Equipment If your home has specially wired alarm equipment connected to the telephone line ensure that the installation of any other non alarm devices does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone company or a qualified installer IMPORTANT When programming emergency numbers or making test calls to emergency numbers remember the following 1 Remain on the line and briefly explain to the dispatcher the reason for the call 2 Perform such activities in the off peak hours such as early mornings or later evenings 3 Follow the central station operator s instructions for updated dialer programming if re programming of the dialer is required Alarm dialing equipment must be able to seize the telephone line and place a callin an emergency situation It must be able to do this even if other equipment telephone s answering system computer modem etc already has the telephone line in use To do so alarm dialing equipment must be connected to a properly installed RJ31X that is electrical
31. Touch Screen Calibration 36 Set DateandTime cece ences 36 Display Firmware Version 37 Installer Programmed Options 38 Siren RUN IME 26eeeae eee ya cenawexe 38 Sensor MGGerUIMIt 4 1202e ss55t4e ees 38 Fite Horn Run Time 2 2 2 0022220202096 8 38 Exit Delays lt saxchadauesoeseees ca chu 38 Entry Delaye cone eeeesecectadedesee se 38 24 dour EmergencyFunctions AO QUICK ANNING 20i94 2 48 a0denenes e608 39 QUICK BYPdSS i3scaccesassaneseaseaeas 39 OUNCE AL 2446 44 35 26545549 ceeereowss 39 Auto Unitypasd www cc ee eee ee AW DUO clay 255eceotencetaoocntua eee ees 39 Key Fob Arm Disarm Sound 39 Key Fob Disarm After Sound 39 Key Fob Options 0666 na ee eee cee eenes 40 Wireless KeypadEmergencyKeys 40 Exit Delay Restart lt i0c ecteee0 008 40 Cancel Display 4 40 eieeeeekne a eeu 40 CoamceMMIMeG 2ceccececesdddceed vads 40 2013 2GIG Technologies Inc All Rights Reserved 1 Go Control Wireless Security System User Guide Dialer Delay 0c cece cece es 40 2 Way VOICO ss 000 0 6d6 needa aes ae 41 Telephone Remote Control Answer 41 Installer Specific Information 42 Service Information 0005 43 Important Power SupplyNotice 43 Regulatory Information 44 FCCTelephoneRules and Regulations 44 FCC Part 68 Notice lt 2 v4 44 es awe wsres ews 44 Alarm DialingEquipment
32. When you press the Stay or Away button the system will start to arm without requesting a User Code e Off e On Quick Bypass Normally sensors that are open at the time the system is armed will require force bypassing by entering your User Code The system can be set so a User Code is not required to bypass open sensors when the system is armed Off e On Quick Exit The Quick Exit option allows you to start the Exit Delay while the system is armed This allows you to leave the premises without having to disarm and rearm the system When the Quick Exit option is on a Quick Exit button will display on the security screen Press the button to start the Exit Delay After Quick Exit the system will fully re arm in the mode that it was in before Stay or Away Mode e Off e On Auto Un bypass Normally sensors manually bypassed with the User Toolbox will automatically have their bypasses removed when the system is disarmed The system can be set so sensors that have been manually bypassed will stay bypassed until the bypass is manually removed e Off e On Auto Stay The Auto Stay option will change the arming mode if no one exits after arming the system in Away Mode When the system is armed in the Away Mode the Exit Delay will begin With the Auto Stay option on if a designated exit entry door does not open and close during the Exit Delay the system will arm in the Stay Mode instead of the Away Mode e Of
33. acility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make such connections on their own but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN is an indication of the maximum number of devices allowed to be connected to a telephone interface The termination of an interface may consist of any combination of devices subject only to the requirement that the sum of the RENSs of all the devices not exceed five l indice d quivalence de la sonnerie IES sert a indiquer le nombre maximal de terminaux qui peuvent tre raccord s a une interface t l phonique La terminaison d une interface peut consister en une combinaison quelconque de dispositifs ala seule condition que la somme d indices d quivalence de la sonnerie de tous les dispositifs n excede pas cinq Refer to the equipment label for the unit s load number or REN number This device complies with Industry Canada license exem
34. and Entry Delays in Away Mode 12 Exit Delay Restart eee 13 Silent Controlin Away Mode 13 Quick Exit in Away Mode 13 Auto Stay MOUG eede rsrenrar enone esa 13 Armingto Away Mode 45 13 Disarmingthe System ee eee 14 Disarmingfrom Stay Mode 15 Disarmingfrom Away Mode 15 If a Burglary Alarm Occurs lt lt lt ssessei 0 15 Burglary Alarm Siren 205 15 Alarm Memory 220202 ceeocv eee eeresaes 15 Optional2Way Voice Communications 16 Key Fob Armingand Disarming 16 Key Fob Armingto Stay Mode 16 Key Fob Armingto Away Mode 16 Key Fob Disarming sesssenessnns 16 Key FobEmergency eeeeees 16 Key Fob AUMMANY lt 2024 2 cnctacateaacs 17 Wireless Keypad Armingand Disarming 17 Wireless Keypad Armingto Stay Mode 17 Wireless Keypad Armingto Away Mode 17 Wireless Keypad Disarming 17 Smoke Heat and Freeze Protection 18 If the Alarm SOUNdS s lt 2544244440434 400 lt 18 RecommendedFire Alarm Locations 19 National Fire Protection Association Standard Le A EEE eee EE EE E 1 EmergencyAction Plan 006 20 Emergency functions 21 24 our EmergencyButtons 21 System Trouble Alerts 22 Trouble Alert ICON 0 cee eee eee 22 View the Current Trouble Alerts 22 System
35. anty is in lieu of all other warranties expressed or implied For warranty service call your local alarm installation and service professional at the contact information shown on the back cover of this User Guide For technical support in the USA and Canada 855 2GIG TECH 855 244 4832 For technical support outside of the USA and Canada Contact your regional distributor Visit 2GIG com for a list of distributors in your region 50 2013 2GIG Technologies Inc All Rights Reserved 2GIG BY Linear YOUR LOCAL ALARM INSTALLATION AND SERVICE PROFESSIONAL PN 233485 Rev A Copyright 2013 2GIG Technologies Inc All Rights Reserved www 2GIG com
36. at the button on the Control Panel is lit green indicating that the system is ready to arm The Security 13 2013 2GIG Technologies Inc All Rights Reserved button and Arm button on the display will also be green when all perimeter sensors are closed If the A icon is displayed on the status bar an interior sensor is open be sure to close or manually bypass the interior sensors or an alarm will occur 3 To arm the system quietly without sounding any announcements press the Y button before performing the next steps e From the Arming screen select the Silent Exit check box Or e During the Exit Delay press Silence 4 From the Security Screen or the Menu Screen press Arm If there are any open perimeter door or window sensors the Bypass Screen appears Close all the sensors displayed or press Bypass All to force bypass the displayed sensors NOTE Bypassed sensors do not trigger an alarm To bypass sensors enter a User Code unless the installer has set the system for Quick Bypass 5 On the Arming Screen the Entry Delay check box option can be used with Away Mode e The system can be armed without an Entry Delay All perimeter doors trigger the alarm instantly The system has to be disarmed with a wireless key fob To arm with all exit entry perimeter doors as instant un check the Entry Delay option button 6 Press Away To arm the system enter a User Code if your installer has turned off the sy
37. automatically activates your security system Not only will the fire alarm itself emit a loud sound the Control Panel emits an intermittent and loud horn on an external sounder if an external sounder has been installed The fire alarm sound continues until the timer expires on the Fire Alarm or until you enter a User Code at the Control Panel If the Alarm Sounds e Get out and stay out Never go back inside for people or pets e f you have to escape through smoke get low and go under the smoke e Call the fire department from outside your home Initiating a Fire Alarm Manually If you become aware of a fire emergency before your detectors sense a problem do the following 1 Yell FIRE to alert everyone else 2 Gothe Control Panel and press the white lighted button then from the touchscreen press and hold the Fire button for at least 2 seconds This action triggers the fire alarm sounders and sirens You can trigger the fire alarm from the wireless keypad by holding down the Fire button Both of these actions causes the fire alarm sounders and sirens 3 Evacuate all occupants from the premises and call your local Fire Department from a safe location outside your home Fire Alarm Sounds Automatically If the fire alarm sirens are sounding do the following 1 If flames and smoke are present yell Fire to alert everyone else 2 Evacuate all occupants from the premises and call your local Fire Departm
38. ave limited transmitter power and therefore limited range A receiver cannot respond to more than one transmitted signal at a time and may be 2013 2GIG Technologies Inc All Rights Reserved 45 Go Control Wireless Security System User Guide blocked by radio signals that occur on or near their operating frequencies regardless of code settings Unauthorized changes or modifications could void the user s authority to operate the equipment Infrequently used radio links should be tested regularly to protect against undetected interference or fault A general knowledge of radio and its vagaries should be gained prior to acting as a wholesale distributor or dealer and these facts should be communicated to the end users FCC amp INDUSTRY CANADA REGULATORY INFORMATION NOTICE Unauthorized changes or modifications could void the user s authority to operate the equipment This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of FCC Rules and Industry Canada license exempt RSS standard s Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Conform ment a la r glementation d Industrie Canada le pr sent metteur radio peut fonctionner avec une antenne d un type et d un
39. ay a pe yellow message icon with an attention symbol in the upper right corner Emergency messages display a me red message icon with the bell symbol in the upper right corner READING MESSAGES When a message icon appears on your Home Screen do the following 1 Press the message icon button The message list displays The status bar shows the number of messages in memory number of unread and number of priority messages Unread messages display in bold 2 Use the 7 or 4 arrows to scroll through the message list 3 Press the message line itself to read the message Message Lorem Ipsum 12 24 11 2 30 pm A 1 24 12 2 30 pm any user Lorem ipsum dolor sit amet consectetur adipisicing elit sed do eiusmod tempor incididunt ut labore et dolore magna aliqua Ut enim ad minim veniam quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat mark read back nil 4 Press Back to return to the message list or press Delete to erase the message NOTE If you check the Mark Read box the message remains on the message list If you decide not to delete it but it no longer displays in bold 5 When deleting a message a confirmation screen displays Press Delete Message or to return to the message press Cancel 24 2013 2GIG Technologies Inc All Rights Reserved READING CONFIDENTIAL MESSAGES NOTE When a confidential message is sent to the Control Panel only the Master User with
40. cate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help Industry Canada Notice for Canadian users The Industry Canada IC label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The IC does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone 46 2013 2GIG Technologies Inc All Rights Reserved Regulatory Information extension cord The customer should be NOTE This security system is in aware that compliance with the above compliance with UL 681 Burglar conditions may not prevent degradation of and Holdup Alarm Systems and service in some situations UL 827 Central Station Alarm Repairs to certified equipment should be Services made by an authorized Canadian maintenance f
41. cess Schedules Access Schedules limit access to your system to people with User Codes such as maintenance personnel service or cleaning personnel User Access Schedules User 2 has access when ANY schedule is matched fia every WF 2 00 pm 4 30 pm dec 24 2011 2 00 pm 4 30 pm 12 20 11 12 24 11 2 00 pm 4 30 pm add schedule back Adding or Editing User Access Schedules 1 Ifyou selected By Schedule for the User Code the Edit Schedules button appears 2 To select or edit an existing User Code Access Schedule press Edit Schedules 2013 2GIG Technologies Inc All Rights Reserved 27 Go Control Wireless Security System User Guide You can also create a new user schedule from the Edit Schedule screen 3 The User Access Schedules Screen displays all current schedules for the User Code 4 To add anew schedule press Add Schedule or to edit a schedule press an existing schedule 5 You can select 1 of 3 Schedule types e Recurring e Date e Date Range e Recurring applies to the days of the week and time period that this User Code is valid e Date applies to a single specific date and time period that this User Code is valid e Date Range applies to a starting date an ending date and time period that this User Code is valid Recurring User Access Schedules You can set up to 7 Access Schedules set for Always for each User Code 1 For the schedule type select Always 2 To view the Always Us
42. ck and calendar The Home Screen displays the time and date The time and date are also used for the system history and event logs that store data on system events NOTE During installation your installer can set the system to automatically adjust for daylight saving time if it s observed in your location NOTE The time and date are automatically set through the cellular radio by the Central Station if your Control Panel has a cellular radio installed To set the date and time do the following 1 From the Home Screen press Security 2 From the Security Screen press Menu 3 From the Menu Screen press Toolbox 4 From Toolbox Screen 1 of 3 press the gt arrow 5 From the Toolbox Screen 2 of 3 press Set Date or Set Time RIA BY 11 6 Usethe 7 and J arrows to set the current date or time Press Ok A confirmation screen showing the date and time set appears Press Ok 36 2013 2GIG Technologies Inc All Rights Reserved System Toolbox DISPLAY FIRMWARE VERSION To troubleshoot your system you can check the firmware version that has been installed To display the firmware version do the following 1 From the Home Screen press Security 2 From the Security Screen press Menu 3 From the Menu Screen press Toolbox 4 From Toolbox Screen 1 of 3 press the gt arrow 5 From Toolbox Screen 2 of 3 press Version Toolbox 2 of 3 backlight timeout set date clean scre
43. display the cancel message e On e Off Cancel Time To limit responses to false alarms a cancel message will be sent to the Central Station if the system is disarmed within a preset period of time after an alarm is triggered The alarm report is always sent but it will be followed by a cancel report if you disarm the system within the preset time This option helps the Central Station to determine whether you accidently caused the alarm or if the alarm report was caused by an intruder It also lets the Central Station know that you have returned to the premises Even if a cancel message is sent the Central Station will verify the alarm and possibly dispatch help The cancel message may be processed by the Central Station at a later time depending on system programming e 5 Minutes is the default or Minutes Dialer Delay If an alarm occurs the system will delay dialing for a short time to allow you to disarm the system in case the alarm was accidentally tripped The dialer delay reduces nuisance traffic to the Central Station and can prevent receiving fines that 40 2013 2GIG Technologies Inc All Rights Reserved Go Control Wireless Security System User Guide many cities impose when police respond to a false alarm Your installer also can program the system for no dialer delay NOTE The dialer delay is also known as the abort window It gives you time to disarm but doesn t delay the siren from soundin
44. doors or windows before arming the system When a sensor is bypassed the system ignores that the door or window is open There are two types of sensor bypasses available e Forced e Manual In some cases such as when using the security system for protection when staying at home it may be desirable to leave some sensor protected doors or windows open Temporarily bypassing a sensor for this use is called Force Bypassing NOTE Force bypasses are automatically removed when the system is disarmed ts Ready to Arm sensors bypassed 2 sensors bypassed entry A ft Aa r agi silent stay away exit p gt bypassed sensors Sensor bypassing is also sometimes used when a sensor is requiring service A sensor s magnet might be missing or an external switch contact connected to a sensor might be faulty causing the sensor to be detected as open by the Control Panel In these conditions you may need to schedule a service call with your qualified alarm service technician to repair or replace the troubled sensor If the security system needs to be armed before the sensor can be serviced the sensor can be manually bypassed so the rest of the system can be armed Depending on programming manual bypasses can remain in place until they are manually removed NOTE Bypassed sensors offer no protection and cannot cause an alarm Use bypass if you want to arm your system with one or more sensors open and
45. e Current system mode e Sensor status e Current trouble alerts TIP Special icons are used to visually show your system s current condition Status Icon Area Ready to Arm Status Icon Area a entry ty BK delay g i silent stay away exit x cancel AC Power Icon The AC power icon displays whether the Control Panel is receiving AC line power or not Phone Line Failure Icon If the system detects a telephone line failure the Phone Line Failure Icon is displayed Phone Line FAILURE Backup Battery Status Icon If the Control Panel s backup battery tests low or exhausted the Backup Battery Status Icon is displayed Low Backup Battery System Trouble Alerts Test Mode Icon When the system is placed in System Test Mode the test mode icon will flash in the status bar of the display during the testing System in TEST mode Remote Access Icon When the system is being remotely accessed by using an optional TS1 Wireless Keypad the Remote Access Icon is displayed Remote AY Occurring Access Radio Modem Icon If the system s optional Cell radio modem is installed the cell radio icon is displayed on the status bar while the cell radio is being used to update software or add features Cell Radio O MODEM Active House Icon If an interior sensor is open or a motion detector has just been activated the status bar displays the House icon or Interior Sensor Open Icon NOTE
46. e or more wireless key fobs Up to eight key fobs can be used to control the system remotely Each key fob has four buttons and can perform five functions A User Code is not required when arming or disarming the system with a wireless key fob There are several key fob options that can be set by the installer See Installer Programmed Options on page 38 Key Fob Arming to Stay Mode e To arm the system to Stay Mode using a key fob press the A Stay button NOTE Depending on setup options if there are open perimeter doors or windows the system may not allow arming to Stay Mode with a wireless key fob See Installer Programmed Options on page 38 Key Fob Arming to Away Mode e To arm the system to Away Mode using a key fob press the button NOTE Depending on setup options if there are open perimeter doors or windows the system may not allow arming to Away Mode with a wireless key fob See Installer Programmed Options on page 38 Key Fob Disarming e Using a key fob to disarm the system from Stay or Away Mode press the f Disarm button NOTE To use your key fob to disarm your system this option must already be enabled by your installer Key Fob Emergency e To trigger an emergency alarm using a key fob press the Away button and an Disarm button at the same time for 5 seconds 2013 2GIG Technologies Inc All Rights Reserved 16 Go Control Wireless Security System User Guide NOTE If an em
47. ecessary Studies show that Smoke Heat Freeze Alarms may not awaken all sleeping individuals It is the responsibility of individuals in the household that are capable of assisting others to provide assistance to those who may not be awakened by the audible alarm or those who may be incapable of safely evacuating the area unassisted A battery powered alarm must have the specific battery type installed be in good condition and be mounted properly The use of alcohol or drugs may also impair the ability to hear the audible alarm For maximum protection ensure that an audible alarm is installed on every floor Smoke Heat Alarms only provide protection to the residence if smoke actually reaches the alarm The Smoke Heat Alarm is not a substitute for an insurance policy Home owners and renters should have adequate insurance to protect their properties EMERGENCY ACTION PLAN Establish and regularly practice a plan of escape with all members of your household in the event of fire The National Fire Protection Association recommends the following steps 1 2 Mount your detector or your interior or exterior Sounders where they can be heard by all Determine two means of escape from each room One path of escape should lead to the door that permits normal exit from the building The other should be an alternate escape such as a window should the path to a door be impassable Station an escape ladder at such windows if there is a long drop to the
48. em perimeter and interior it s used when the premises are unoccupied e 32 user unique 4 digit codes to operate the system The system supports one Master User Code that can assign and maintain the other User Codes e One of the 32 User Codes functions as a Duress User Code Controlling the system with this code gives the appearance of normal operation but using it secretly sends a duress report to the Central Station to initiate a silent alarm call for help e Voice announcements from the Control Panel The system has a vocabulary of descriptive words that can be assigned to sensors so each has a unique announcement such as front door or bedroom window if desired e Home automation with the built in Z Wave controller for remote controlling Z Wave enabled home appliances optional feature e Alarm history with system event log Each alarm and system alert is logged into the system s memory These events can be displayed and reviewed at the Control Panel or remotely by the Central Station e Real time clock and calendar shows on the system s display and is used to time stamp items in the event log NOTE If installed in a commercial location this Control Panel is intended for burglary protection only and not for fire protection and that burglary protection is limited to mercantile premises and not bank vaults 2 way voice communication After an alarm the system can automatically connect with a Central Station
49. en set time calibrate touch screen lt 4 back q 6 When finished press Back Version 010F9B77 1A69C27F 1234 5678 1 10 4566 6789 2 48 02 2013 2GIG Technologies Inc All Rights Reserved 37 INSTALLER PROGRAMMED OPTIONS The installer can program different options to customize the installation The options listed below show the default settings and a check box or area to denote custom settings Siren Run Time If there is a burglary panic police or emergency alarm the Control Panel sounds the siren for a preset time After the time expires the siren will stop sounding Auxiliary alarms run for an unlimited time 4 Minutes is the default or the following 8 Minutes 12 Minutes 16 Minutes Unlimited OUD Sensor Trigger Limit The system limits the number of times a sensor can re trigger an alarm while the system is armed The setting is 1 to 6 times per sensor per arming period 2 Triggers is the default or the following 1 Trigger 3 Triggers 4 Triggers 5 Triggers 6 Triggers ODODO Fire Horn Run Time If there is a fire or carbon monoxide alarm the Control Panel sounds the fire alarm horn for a preset time After the time expires the fire alarm horn will stop sounding 4 Minutes is the default or the following 8 Minutes 12 Minutes 16 Minutes Unlimited OUOU Exit Delay The Exit Delay begins immediately after arming the system The delay gives you t
50. ent from a safe location OR 1 Ifno flames or smoke are apparent investigate the possible causes of the alarm 2 Goto the Control Panel and enter your User Code to stop the fire sounder and sirens 3 Review the Alarm Memory on page 15 to determine which sensor caused the alarm 4 Goto the sensor and look for a possible reason the sensor tripped 5 Correct the condition that caused the detector to sense smoke or CO gas Silencing a False Fire Alarm If the fire alarm is sounding due to a detector sensing burnt food or some other non emergency condition do the following 1 Silence the fire alarm sounder by entering your User Code 2 Review the alarm memory to determine which sensor caused the alarm See Alarm Memory on page 15 If the alarm restarts there may still be smoke inside the detector s sensor Re enter your User Code to stop the alarm from continuing to sound 3 Fan the detector for 30 seconds to clear the detector s sensor chamber 4 After the problem has been corrected from the Alarm Memory screen check Clear Alarm History then press Ok NOTE You cannot clear Fire and CO sensors that are still violated from the Alarm Memory Screen Only when the Fire Alarms and CO Detectors return to normal operation 5 Carefully inspect your premises for fire heat or gas if your Fire Alarms and CO Detectors remain in alarm state 18 2013 2GIG Technologies Inc All Rights Reserved Smoke Heat
51. enu Screen press Toolbox set for the sensor 4 Enter the Master User Code to access Toolbox 1 of 3 the toolbox Brightness and Volume user management bypassed sensors Press the buttons to select screen brightness and system history brightness volume system test 4 back To change the sensor s chime options press the sensor button 5 From the Toolbox Screen 1 of 3 press Brightness Volume You can set the brightness using the top bar Adjust the TIP There are 14 chime options for each sensor Sa level from 1 to 12 using the buttons on each end of the bar disabled 6 You can set the speaker volume for the voice only chimes and announcements on the bottom bar Adjust the level from 1 to 12 ding dong 1 using the buttons on each end of the bar 7 The volume setting does not effect the alarm sounder volume x cancel 7 Check the option that you want for the 8 When you are finished press Ok sensor then press Ok 8 When you are finished press Back BAC KLI G HT TIM E O UT Ghime Options The backlight time out sets the length of 1 Disabled 8 Ding dong with Voice 3 time that the display stays lit after use You 2 Wolke Only 9 Ding ding can adjust the backlight to 30 seconds 1 2 3 Ding dong 1 10 Ding ding with Voice 5 or 10 minutes or to always to light the 4 Ding dong with 11 Chime 1 display at all times Voice 1 NOTE To conserve the Control Panel s 5 Ding dong 2 12 Chime
52. er Access Schedule Screen press the calendar button 3 Select the day s of the week that this User Code will be valid with the check boxes 4 Press the left and right time buttons to set the starting and ending times that this User Code will be valid on the selected days of the week 5 Press Ok to accept the schedule or Cancel to return to the Schedule Type Screen Date User Access Schedule 1 For the schedule type select Date 2 To view the Date User Access Schedule Screen press the calendar button 3 Tosetthe only month day and year that this User Code is valid press the date button 4 Press the left and right time buttons to set the start and end times that this User Code is valid on that date 5 Press Ok to accept the schedule or Cancel to return to the Schedule Type Screen Date Range User Access Schedule 1 For the Schedule type select Date Range User Access Schedule User 2 recurring 18 12 20 11 to 12 24 11 2 00 pm to 4 30 pm 2 To view the Date Range User Access Screen press the calendar button 3 Press the first day button to set the month day and year that this User Code will first become valid 4 Press the last day button to set the month day and year that this User Code will last be valid 5 Press the left and right time buttons to set the starting and ending times that this User Code is valid during the date range 6 To accept the schedule press Ok or Cancel to re
53. ergency alarm is triggered by a key fob it cannot be stopped using the key fob Disarm button The alarm must be canceled at the Control Panel Key Fob Auxiliary e To trigger the Control Panel s auxiliary output press the Auxiliary button If you use the Auxiliary button the auxiliary output controls the WIRELESS KEYPAD ARMING AND DISARMING Your system may be equipped with one or more wireless keypads Up to four wireless keypads can be used to control the system remotely from the main Control Panel Two types of wireless keypads are available A wireless keypad without a screen and the wireless touch screen keypad The wireless touch screen keypad operates virtually the same as the Control Panel Each standard wireless keypad has buttons for entering User Codes Stay and Away mode buttons and Fire and Police emergency buttons Check the Installer Set Options section in this guide to verify which 24 hour Fire and Police emergency buttons have been enabled by the installer Wireless Keypad Arming to a Mode To arm the system to Stay Mode using a wireless keypad enter a User Code 2 Press the Stay button 3 If Quick Arming has been programmed by your installer just press the Stay button If there are open perimeter doors or windows the system does not allow Arming to Stay Mode with a wireless keypad All open sensors must be bypassed at the Control Panel first WIRELESS KEYPAD oe TO AWAY MODE To arm
54. f e On Key Fob Arm Disarm Sound The system can be set so when it s armed or disarmed by a wireless key fob a beep will sound through the internal and external sounders to indicate that the key fob s signal was received This helps in installations where the Control Panel is not visible or there are no other system status indications at the key fob s location e Off e On Key Fob Disarm After Sound The system can be set so when it s disarmed with a wireless key fob after an alarm has occurred a special series of beeps will sound through the internal and external sounders This option serves as an alert to warn you to approach the premises with caution as an intruder may still be present e Off e On IMPORTANT The system can be set so when it s disarmed with a wireless key fob after an alarm has occurred a special series of beeps will sound through the internal and external sounders This option serves as an alert to warn you to approach the premises with caution as an intruder may still be present 39 2013 2GIG Technologies Inc All Rights Reserved Go Control Wireless Security System User Guide Key Fob Options The installer selects which options are enabled for each key fob 1 8 used with the system Refer to the table below for the options selected for your key fobs Options 12345678 Arm without Exit Delay Allow key fob disarming Enable key fob auxiliary key Options 123 4567 8 Auxiliary A
55. g Disarming during the abort window can display a cancel message depending on the Cancel Display setting see Cancel Display on page 40 e 30 Seconds is the default or Seconds 2 Way Voice The system can connect with a Central Station operator so they can converse with people on the premises after an alarm The 2 way voice option allows communication to and from the Control Panel and the Central Station 2 way voice communications will occur after the system has made its alarm report Your installer sets which sensors can trigger the 2 way voice option e Off e On Telephone Remote Control Answer Your installer selects whether your system supports the remote telephone option or not If the telephone remote control answer option is turned on the system will require calling it twice within 30 seconds for the Control Panel to answer the call See Controlling the System Remotely on page 26 e Off e On 41 2013 2GIG Technologies Inc All Rights Reserved INSTALLER SPECIFIC INFORMATION User Codes Sensor Zones Master User Zone 1 User 2 Zone 2 User 3 Zone 3 User 4 Zone 4 Zone 5 T Zone 6 User 7 Zone 7 User 8 Zone 8 Duress 8 a one T Zone 11 User 11 Zone 12 User 12 om i User 13 ak 5 User 14 Jone 16 User 15 Jone 17 User 16 Zone 18 User 17 Fone User 18 Zone 20 User 19 Zone 21 User 20 Zone 22 User 21 Zone 23 User 22 Zone 24 User 23 Zone 25 User 24 Zone 26 User 25 Zone 27 User 26 Zone 28 User 27 Zone
56. gain maximal ou inf rieur approuv pour l metteur par Industrie Canada Dans le but de r duire les risques de brouillage radio lectrique l intention des autres utilisateurs il faut choisir le type d antenne et son gain de sorte que la puissance isotrope rayonn e quivalente p i r e ne d passe pas l intensit n cessaire l tablissement d une communication satisfaisante Le pr sent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence l exploitation est autoris e aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit accepter tout brouillage radio lectrique subi m me si le brouillage est susceptible d en compromettre le fonctionnement These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relo
57. h the alarms occurred Alarms g The system has new alarms 3 acknowledged alarms Exit Entry 1 front door Acknowledged 12 24 11 5 30 am 24 hour Fire garage smoke sensor Occurred 12 24 11 7 30 am Interior Follower living room motion sensor Occurred 12 24 11 7 55 am clear alarm history 15 2013 2GIG Technologies Inc All Rights Reserved The alarm memory automatically clears the next time the system is armed You can also check the Clear Alarm History button and press Ok to manually clear the alarm memory 24 hour fire and CO sensors that are still violated remain in alarm memory Optional 2 Way Voice Communications 2 way voice communications provides a method for alarm verification and can provide emergency assistance The Control Panel contains a built in microphone that can monitor sounds around the area of the Control Panel The built in microphone and speaker allows 2 way voice communications with a Central Station operator after an alarm The operator can converse with people in the premises through the Control Panel s speaker and microphone Your installer can set the system to use 2 way voice communications after an alarm and or after a panic alarm is triggered NOTE If a panic alarm or sensor is set for a silent alarm the operator can only listen and not be able to talk This is for your protection Burglary Protection KEY FOB ARMING AND DISARMING Your system may be equipped with on
58. he User button 2 Press Delete 3 A confirmation screen appears to verify that you really want to delete the User Code If Ok press Delete User or press Cancel to return to the User Codes Access Option Screen 4 Aconfirmation screen appears displaying the User Code that was deleted Press Ok BY f Ol 1 wg Are you sure you want to delete the following user User 3 i delete user m aa TIP You can change the Master User Code but you cannot delete it Duress User Code Setup The Duress User Code User Code 8 initiates a silent alarm for help by secretly sending a Duress report to the Central Station Use the Duress Code when someone is forcing you to operate your security system against your will When you use the Duress Code a silent report is immediately sent to the Central Station and they will dispatch help 2013 2GIG Technologies Inc All Rights Reserved 29 Go Control Wireless Security System User Guide Setting the Duress User Code 1 On the User Management Screen press the User 8 Duress button 2 Aconfirmation screen appears Press Create Duress User Create a Duress User When a Duress User arms or disarms the system a silent alarm is triggered and transmitted to the Central Station amp create duress user 3 Enter a four digit code for the new Duress User Code and press Ok 4 Toconfirm the Duress User Code enter the Code again and press Ok
59. he telephone company to determine the maximum REN for the calling area For products approved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ H HTXXX The digits represented by the are the REN without a decimal point e g 03 is REN of 0 3 For earlier products the REN is separately shown on the label If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment for repair and or warranty information contact your installing alarm dealer for information or a return product authorization RPA If the trouble is causing harm to the telephone network the telephone company may request you remove the equipment from the network until the problem is resolved User repairs must not be made Doing so voids warranty
60. i Status ICONS ccc wo wa aeeaa eh a 23 Status ICON Aled sia seakesteeeeeees 23 Messaging 222200008 24 System messages 1 6 cee ater earesess ceed 24 DisplayingMMessages x ss secrewewewes 24 ReadingMessages e cece cence 24 Reading ConfidentialMessages 25 Filtering Messages eee ee 25 Remote Control by Telephone 26 TelephoneRemote 000 ce eee 26 Callingthe System 00008 26 Controllingthe System Remotely 26 System Toolbox 555 27 User management 1 0 6 ede cede entebers 27 User CodeSetup 00 e cee eee 27 Addinga User Code ce cece ee 27 User Code Access Schedules 27 Recurring User Access Schedules 28 Date User Access Schedule 28 Date Range User Access Schedule 28 DeletingUser Access Schedule 28 Changinga User Code 29 Deletinga User Code 05 29 Duress User Code Setup 29 Secret Duress Button 30 EMHI sosse erewent stania 30 SOM TES cnsbsteneeereeteeseaaueses 31 ENSO OS an eee eee ge rr oar are 31 PANGCITESt ss1d0c0teedenetecccestcueas 32 TelephoneTest 0 cece eee 32 Cell PRONGIES 63 s2se 22440s05uawems 32 Chime COONS ess20cssssewerersess4ass 33 Brightness VOIUME 05 000uwes ee ees 34 BacklightTime out 0 cee ee 34 Display Cleaning 2 222 2222ceencerereseed 35
61. ime to leave through the designated exit entry door without setting off the alarm During the Exit Delay beeps sound and faster beeps sound during the last 10 seconds NOTE Arming remotely does not start an Exit Delay e 60 Seconds is the default or For Door Entry Delay The Entry Delay begins when the designated entry exit door is opened while the system is armed The delay gives you time to disarm the system before triggering the alarm You must enter a User Code on the Control Panel or Wireless Keypad before the Entry Delay time expires During the Entry Delay beeps sound to remind you to disarm the system The system supports two different Entry Delays e Entry Delay 1 is for your primary entrance door e 30 Seconds is the default or For Door Entry Delay 2 is for a secondary entrance such as a garage door and is usually set longer to give you time to get to the keypad and disarm the system e 45 Seconds is the default or For Door 24 Hour Emergency Functions Three 24 hour emergency functions You can activate the Panic Fire and Emergency buttons on the Control Panel The installer can set which emergency buttons on the Control Panel are active Panic Audible Panic Silent Fire Emergency OUCDO 2013 2GIG Technologies Inc All Rights Reserved 38 Go Control Wireless Security System User Guide Quick Arming Quick Arming allows you to arm your system without having to enter a User Code
62. larm Audible Alarm Silent Panic Alarm Fire Alarm Emergency Keys Disabled Key Fob Arming Bypass Options Options All Key Pads Auto bypass all open perimeter sensors and un bypass a sensor if closed while the system is armed Auto bypass open perimeter sensors permanently while armed Allow key fob arming only when all perimeter sensors are closed Wireless Keypad Emergency Keys Each standard wireless keypad has Fire and Police emergency buttons that can be enabled or disabled for each keypad Refer to the table below for options set for your keypads Option 1234 Emergency Keys Enabled Emergency Keys Disabled Exit Delay Restart The Exit Delay Restart option will extend the Exit Delay one time if you need to re enter the premises When the system is armed in the Away Mode or Stay Mode the Exit Delay gives you time to leave without setting off the alarm With the Exit Delay Restart option re entering the premises after you have left but before the Exit Delay timer expires will restart the Exit Delay timer giving you the full length of time to leave again The restart option only works once each time the system is armed e On e Off Cancel Display A cancel message will be sent to the Central Station if the system is disarmed within a preset period of time after an alarm is triggered The system can be set to display that a cancel report was sent or for higher security the system can be set not to
63. ly in series with and ahead of all other equipment attached to the same telephone line Proper installation is depicted in the figure on the previous page If you have any questions concerning these instructions you should consult your telephone company or a qualified installer about installing the RJ31X jack and alarm dialing equipment for you Alarm Installation Notes to Installer For products equipped with an RJ31X jack the line seize feature shall be verified Be certain the local telephone and incoming line connections are not reversed These lines are not reversed if the alarm dialer can communicate with the central station Regulatory Information New Services Notes to User The installation and or monitoring company shall be notified if new telephone service e g DSL is installed Network Service Telephone Provider s Facilities Network Demarcation Point Customer Premises Equipment and Wiring Telephone E Answering System Alarm Dialing Equipment Unused RJ 11 Jack Computer Y Fax Telephone Machine Unused RJ 11 Jack Telephone WIRELESS PRODUCT NOTICE Radio controls provide a reliable communications link and fill an important need in portable wireless signaling however there are some limitations which must be observed For U S installations only The radios are required to comply with FCC Rules and Regulations as Part 15 devices As such they h
64. m manually The System Test is used to test each of the sensors in the system The Master User Code is required to test the system While the system is in test mode a T icon blinks on the upper right of the display System Test Sensors i Walk to and trigger each sensor living room motion detector l sensor has not been garage door F sensor was triggered signal v 7 kitchen window sensor was triggered signal T IMPORTANT Test your Security System weekly to ensure continued protection and proper system operation To test the system do the following From the Home Screen press Security From the Security Screen press Menu From the Menu Screen press Toolbox are ON To access system test enter the Master User Code 6 From the Toolbox Screen 1 of 3 press System Test Toolbox 1 of 3 user management bypassed sensors J chime setup Sensor Test When each sensor is tested the Control Panel does the following e Beeps and announces the sensor s name e Green bar lights on the display by the sensor name e Signal bars light green to show the strength of that sensor s wireless signal NOTE Start and stop test reports are sent to the Central Station 1 From the list of sensors choose each sensor Use the T and J arrows to scroll through the list 2 Goto each sensor listed and trigger it e For door or window sensors open and close the door or window
65. m will arm and shows the Exit Delay counting down When the Exit Delay expires the system is fully armed in the Stay Mode AWAY MODE Away Mode is for arming the system when everyone is leaving the premises Away Mode arms all sensor protected perimeter doors and windows interior motion sensors interior glass break sensors and any other sensor protected interior doors The premises must be unoccupied while the system is armed Away Mode is typically used for arming the system during the daytime hours in a residential location and non business hours in a commercial location When the system is armed in Away Mode you cannot move about the premises without triggering the burglary alarm if the system is installed with interior motion detectors An alarm also occurs if any sensor protected door or window is opened or glass breakage is detected if glass breakage detectors are installed in your system Exit and Entry Delays in Away Mode Certain sensors such as a door can be setup by your installer to have a delay before triggering an alarm This provides a way for an authorized person to exit and reenter the premises without triggering an alarm e Exit Delay allows time to leave after arming the system e Entry Delay allows time to enter and disarm the system before an alarm is triggered 2013 2GIG Technologies Inc All Rights Reserved 12 Go Control Wireless Security System User Guide When arming the system in
66. mises to a Central Station may be out of service or temporarily out of service Telephone lines are also subject to compromise by sophisticated intruders e Even if the system responds to the emergency as intended however occupants may have insufficient time to protect themselves from the emergency situation In the case of a monitored alarm system authorities may not respond appropriately e Alarm warning devices such as sirens bells or horns may not alert people or wake up sleepers if they are located on the other side of closed or partly open doors If warning devices sound ona different level of the residence from the bedrooms then they are less likely to waken or alert people inside the bedrooms Even persons who are awake may not hear the warning if the alarm is muffled from a stereo radio air conditioner or other appliance or by passing traffic Finally alarm warning devices however loud may not warn hearing impaired people or awaken deep sleepers While smoke detectors have played a key role in reducing residential fire deaths in the United States they may not activate or provide early warning for a variety of reasons in as many as 35 of all fires according to data published by the Federal Emergency Management Agency Some of the reasons smoke detectors used in conjunction with this system may not work are where smoke cannot reach the detectors such as in chimneys in walls or roofs or on the other side
67. ms alarms are displayed with a red stripe e Alerts alerts are displayed with a yellow stripe Some system events always display regardless of the filters selected These events include e Walk test started or terminated e Programming mode started or terminated To view the system history log do the following 1 From the Home Screen press Security 2 From the Security Screen press Menu 3 Onthe Menu Screen press Toolbox 4 Enter a valid User Code to access the toolbox 5 From the Toolbox Screen 1 of 3 press System History The log of system events appears Use the 7 and J arrows to scroll through the log System History 26 events Filters alarms alerts arms disarms bypasses Alert triggered kitchen carbon monoxide se 2 12 24 11 5 15 am System disarmed by User 3 3 12 24 11 5 45 am Alarm triggered front door Exit Entry 1 4 12 24 11 5 58 am 4 back filters 30 2013 2GIG Technologies Inc All Rights Reserved System Toolbox 6 To choose the events to display press Filters Tt System History Filters Select below to filter the system history arm disarm bypasses be _ 7 Select the events to display with the check boxes Press All to select all the check boxes or None to clear all the check boxes 8 Press Ok when finished SYSTEM TEST Even though your security system is self monitoring it is still important to regularly test the syste
68. of closed doors Smoke detectors may have been improperly installed and positioned Smoke detectors may not sense fires that start where smoke cannot reach the detectors such as in chimneys in walls or roofs or on the other side of closed doors Smoke detectors also may not sense a fire on another level of a residence or building A second floor detector for example may not sense a first floor or basement fire Moreover smoke detectors have sensing limitations No smoke detector can sense every kind of fire every time In general detectors may not always warn about fires caused by carelessness and safety hazards like smoking in bed violent explosions escaping gas improper storage of flammable materials overloaded electrical circuits children playing with matches or arson Depending upon the nature of the fire and or the locations of the smoke detectors the detector even if it operates as anticipated may not provide 48 2013 2GIG Technologies Inc All Rights Reserved sufficient warning to allow all occupants to escape in time to prevent injury or death e This equipment like other electrical devices is subject to component failure Even though this equipment is designed to last as long as ten years the electronic components could fail at any time The most common cause of an alarm system not functioning when an intrusion or fire occurs is inadequate maintenance Although installing an alarm system may make
69. or PAD Wireless keypad PIR Motion detector ES External siren NOTE This security system is in compliance with UL 681 Burglar and Holdup Alarm Systems and UL 827 Central Station Alarm Services 2013 2GIG Technologies Inc All Rights Reserved 7 Go Control Wireless Security System User Guide SENSOR STATUS The security system constantly monitors all of the sensors attached to the protected doors and windows in your home or business The Control Panel knows if each door or window with sensors is open or closed The open or closed condition of the protected doors and windows is called the sensor status For maximum security all the doors and windows on your premises should be closed when you leave the building In some cases such as when using the security system when you stay at home you may want to leave some doors or windows open The system recognizes bypasses to resolve the open doors or windows See Manually Bypassing or Un bypassing Sensors on page 10 NOTE Before you can arm the system you must close or bypass all doors and windows with sensors NOTE If installed in a commercial location this Control Panel is intended for burglary protection only and not for fire protection and that burglary protection is limited to mercantile premises and not bank vaults CHECKING THAT ALL SENSORS ARE CLOSED In most cases you will be arming the security system with all of the sensor protected doors and windows closed The
70. played on the Security Screen while the system is armed in the Stay Mode Pressing the Quick Exit button starts a timer to allow someone to exit or enter through a sensor protected door programmed for delay without having to disarm the entire system When the delay timer runs out the system returns to the normal Stay Mode System Armed away no entry delay Ga u disarm Today s Forecast Quick Exit Button E status Partly cloudy The Quick Exit option can be turned on or off by your installer see Installer Programmed Options on page 38 to understand the options that have been programmed for your system Silent Control in Stay Mode Three options for silencing the beeps and announcements are available when arming or disarming the system in Stay Mode e On the Control Panel s Home and Security Screens a Silent Control sg button is displayed e Onthe Arming Screen a Silent Exit check box is displayed e Onthe Exit Delay Screen a Silence button is displayed Selecting any of these options silences the Control Panel beeps and announcements and when arming selecting the option doubles the length of the Exit Delay 2013 2GIG Technologies Inc All Rights Reserved 11 Arming to Stay Mode Use Stay Mode to arm the system when anyone is at home Stay Mode normally has an Entry Delay so a user with a User Code can re enter without causing an alarm 1 Close all protected perimeter doors and
71. pt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device 2013 2GIG Technologies Inc All Rights Reserved 47 IMPORTANT NOTICE ALARM SYSTEM LIMITATIONS This security system can not offer guaranteed protection against burglary fire or other emergencies Any alarm system whether commercial or residential is subject to compromise or failure to warn for a variety of reasons For example e Intruders may gain access through unprotected openings or have the technical sophistication to bypass an alarm sensor or disconnect an alarm warning device e Intrusion detectors sensors do not work without power Battery operated devices do not work without batteries with dead batteries or if the batteries are not put in properly Devices powered solely by AC do not work if their AC power supply is cut off for any reason however briefly e Signals sent by wireless sensors may be blocked or reflected by metal before they reach the alarm Control Panel even if the signal path has been recently checked during a weekly test Blockage can occur if a metal object has been moved into the sensor s signal path e A user may not be able to reach a panic or emergency button quickly enough e Telephone lines needed to transmit alarm signals from a pre
72. reen press Security 2 From the Security Screen press Menu 3 From the Menu Screen press Toolbox 4 To access the toolbox enter a valid User Code 5 From Toolbox Screen 1 of 3 press the gt arrow 6 From the Toolbox Screen 2 of 3 press Clean Screen Toolbox 2 of 3 backlight timeout set date clean screen set time calibrate touch screen version 4 back q 7 The Display Cleaning Screen appears for 30 seconds It shows the time remaining The touch screen is locked during this 2013 2GIG Technologies Inc All Rights Reserved 35 Go Control Wireless Security System User Guide TOUCH SCREEN CALIBRATION To calibrate the display do the following 1 From the Home Screen press Security 2 From the Security Screen press Menu 3 From the Menu Screen press Toolbox 4 To access the toolbox enter a valid User Code 5 From Toolbox Screen 1 of 3 press the gt arrow 6 From the Toolbox Screen 2 of 3 press Calibrate Touch Screen Toolbox 2 of 3 i clean screen 7 The Touch Screen displays a cross on the screen Touch the center of the cross Repeat with the next 2 crosses that appear Wouch screen Calibration Please to i ch the center of each cross gt 4 cancel 8 When calibration has been successful a completion screen appears To finish press Ok This action returns you to the Toolbox Screen SET DATE AND TIME The Control Panel has a built in clo
73. rogrammed the emergency buttons that are displayed on the Emergency Screen If however no emergency functions are available an information screen displays To see which emergency functions are available on your system press the button In the event of an emergency press and hold the emergency button for at least 2 seconds to activate the alarm C D A If emergency functions are available the Emergency button is a solid white lighted button B To display the Emergency Screen press the Emergency button C The Emergency Screen D The Emergency Screen displays the emergency options that are available on your system Panic The panic or police button sends an immediate panic report to the Central Station During installation the installer either set the system to sound the siren when the button is pressed or to not sound the siren but to trigger a silent alarm Fire The Fire button send an immediate fire report to the Central Station The Control Panel sounds the fire horn when the button is pressed Emergency The emergency button sends an immediate report to the Central Station The Control Panel sounds the siren when the emergency button is pressed 2013 2GIG Technologies Inc All Rights Reserved 21 SYSTEM TROUBLE ALERTS The system continually polls wired sensors wireless sensors and the Control Panel itself to ensure optimal operating conditions at all times If trouble is detected the system alerts
74. rouble Alerts The system monitors itself for abnormal operating conditions and will alert you if trouble is detected Trouble conditions can be reported to the Central Station WIRELESS SENSORS Your security system comes with wireless sensors Some sensors are visible others may be hidden by doorjambs or where the sensor is mounted Depending on your type of installation and how many sensors are installed with the Control Panel sensors can include but are not limited to the following Door Window Sensor Motion Detector Glass Break Sensor Smoke Heat Freeze Alarm CO Sensor Panic Button Remote Keyfob Wireless Keypad and Wireless Touchscreen Keypad 4 2013 2GIG Technologies Inc All Rights Reserved System Overview CONTROL PANEL FEATURES See the table below for full descriptions of Control Panel Features A Alarm Sounder and Speaker B Color Display with Touchscreen C Microphone D Emergency Button Indicator E Home Button Indicator Sounds all system local alarms voice prompts system sounds and audio for 2 way voice communications with the Central Station Shows all system information status programming and functions as the keypad Display cycles clock calendar and weather press manually to change For voice communication with the Central Station Lights White when enabled for emergency alarms Flashes White during emergency alarms Sensor Status Lights Green when all sensors are closed ready
75. stem s Quick Arming feature 7 The system arms and shows the Exit Delay counting down When the Exit Delay expires the system is fully armed in the Away Mode Burglary Protection NOTE When the system is armed in the Away Mode beeps sound during the Exit Delay faster beeps during the last 10 seconds DISARMING THE SYSTEM To stop the Control Panel from triggering burglary alarms the system needs to be disarmed Disarming turns off the burglary detection part of the system for sensors that are not 24 hour sensors Disarming also stops any type of alarm in process System Armed away no entry delay a om emergency toolbox Disarm the system from Stay Mode before exiting the premises The system should be disarmed from Away Mode before or while entering the premises When disarming from the Control Panel or wireless keypad enter a valid User Code A wireless key fob can also be used to disarm the system Entering a User Code is not required when disarming with a wireless key fob An important feature of the Control Panel is its ability to warn you if an alarm has occurred while you were away If an alarm was triggered while the system was armed the alarm siren runs for a preset length of time then stops When you enter to disarm the system instead of sounding the normal Entry Delay beeps the Control Panel sounds repeated fast beeps to warn you that an alarm has occurred while you were away When you
76. t Screen 1 To display the Message Sort Screen press Sorts Message List Sort Select below to sort the message list date received date expires reverse alphabetical 2 To sort the messages pick from the following options priority e Date received e Date expired e Alphabetically 3 To reverse the display order check the Reverse box 4 To list urgent messages first check the Priority box 5 To return to the message list press Back When the message reviewing session is over the sort options will reset 2013 2GIG Technologies Inc All Rights Reserved 25 REMOTE CONTROL BY TELEPHONE TELEPHONE REMOTE You can control your system remotely using a standard telephone if your system was installed with a POTS module Remote control is performed by calling the system and responding to spoken questions from the system By pressing certain telephone keys you can do the following e Arm the system e Disarm the system e Bypass sensors e Query system status NOTE At the time your system was installed your installer needed to enable the optional remote control by telephone feature Otherwise you will be unable to use the remote control by telephone feature Calling the System During installation your installer selects whether your system supports the remote telephone option or not If this feature is enabled the system requires you to call twice within 30 seconds before it answers your Call
77. t Trouble Alerts 1 To display all current trouble alerts press the Trouble Alert Icon 2 View the listed trouble events If there are more than 3 alerts use the 7 and J arrows to scroll through the list Alerts The system has new alerts 3 acknowledged alerts 1 g kitchen carbon monoxide Loss of CO Supe 2 4 12 24 11 5 15 am Acknowledged 12 24 11 garage smoke sensor Loss of Supervision 12 24 11 7 30 am bedroom keypad Wireless Sensor Loss of 12 24 11 7 55 am 3 After viewing the trouble events press Ok to acknowledge This action silences the alert beeps Trouble Alert Beep Hold off During the installation as an option the system can be programmed by your installer to suppress the trouble alert sounder from 10pm to 9am Any trouble alerts will still be displayed and reported if enabled but the sounder does not beep during nighttime hours Some trouble conditions may clear automatically while other trouble conditions may require service to correct If a trouble condition still exists after 9am the sounder beeps to indicate trouble NOTE Regardless of whether the trouble alert sounder is suppressed or not every trouble condition is always displayed on the trouble alert list and recorded in the system history event log 22 2013 2GIG Technologies Inc All Rights Reserved SYSTEM STATUS ICONS The top part of the Control Panel s display is the status area that shows the following
78. the Master User Code can read the message When a confidential message appears the Master User should do the following 1 Press the message line on the message list If the message is a confidential message the Code Entry Screen appears Messages 8 message s 3 unread 2 emergency 1 urgent 2 11 16 30 Mauris adipiscing luctus augue ut 12 2 11 14 30 NK Press Here Neque porro quisquam est qui dolorem as to read 2 On the Code Entry Screen Enter the Master User Code Regular User Codes are not accepted Enter your code to access confidential messages 3 View the displayed message 4 As detailed in Reading Messages on page 24 either save or delete Filtering Messages To select the type of messages that are displayed on the message list use the Message Filter Screen Messaging 1 To display the Message Filter Screen press Filters Message List Filters i Check a property to include messages with that property previously read urgent priority emergency priority standard priority a 2 Check or Un check the types of messages to display To check all types of messages press All To return to the message list press Back The filters will reset when the following occurs e You select All Types e Your message reviewing is over e The system displays the Security Screen Sorting Messages To select the order in which messages are displayed on the message list use the Message Sor
79. the T or arrows to scroll through the status messages f gt toolbox 12 24 11 6 2013 2GIG Technologies Inc All Rights Reserved BURGLARY PROTECTION When your system was setup by your installer wireless sensors were placed to monitor specific doors and windows The installer selected these doors and windows as likely places where an unlawful intrusion might occur and could be detected Each sensor was programmed to have the system react in a specific way See Installer Programmed Options on page 38 for specifics about each sensor Some sensor types such as smoke detectors carbon monoxide detectors panic buttons etc are always active and can trigger an alarm at any time Other sensors on protected doors and windows are part of the burglary protection part of the system and can be turned on or off Turning on the burglary protection part of the security system is called Arming the System The burglary protection part of the system can be armed in two modes Stay Mode or Away Mode SAMPLE FLOOR PLAN Refer to the floor plan below It shows a typical residential installation and the various types of wireless sensors and their functions ES DW en A LIVING DINING PIR GARAGE A Front and side door sensors have Exit Entry delay SMKE Smoke detector B Side and main garage door sensors have Exit Entry delay CO Carbon monoxide detector CP Control panel GB Glass break sensor DW Door window sens
80. the system to Away Mode using a wireless keypad enter a User Code 2 Press the Away button 3 If Quick Arming has been programmed by your installer just press the Away button NOTE If there are open perimeter doors or windows the system does not allow Arming to Away Mode with a wireless keypad All open sensor protected doors and windows must either be closed or bypassed at the Control Panel before arming with a wireless keypad Wireless Keypad Disarming e To disarm the system from Stay or Away mode enter a User Code Wireless Keypad Fire Emergency e To trigger a emergency fire alarm using a wireless keypad press the Fire button for 2 seconds NOTE To use wireless keypad to trigger a fire alarm this option must already be enabled by your installer Wireless Keypad Police Emergency e To trigger a emergency police alarm using a wireless keypad press the Police button for 2 seconds NOTE To use wireless keypad to trigger a police alarm this option must already be enabled by your installer 17 2013 2GIG Technologies Inc All Rights Reserved SMOKE HEAT AND FREEZE PROTECTION Your system should be installed with Smoke Heat and Freeze Alarms as well as Carbon Monoxide Detectors as a part of an overall fire heat and gas protection system Fire protection is active 24 hours a day 365 days a year In the event of a fire or poisonous CO gas emergency the installed smoke or carbon monoxide detector
81. to arm Not lit when any sensor is open not ready to arm Arming Status Lights Red when system is armed Flashes Red during the Entry Delay Alarm Memory Flashes Red during an alarm Flashes Red after an alarm while system is still armed Power Outage Flashes White during power outage system on battery backup Flashes Green when all sensors are closed ready to arm Flashes Orange when any sensor is open not ready to arm Flashes Red while system is armed 2013 2GIG Technologies Inc All Rights Reserved 5 Go Control Wireless Security System User Guide MAIN DISPLAY SCREENS The Control Panel is programmed and operated using the color touch screen display The display shows various buttons indicators and text to guide and inform you The top bar on the display shows the current system mode scrolling text of any pending alerts and system status icons Home Screen The Home Screen shows system status with icons to indicate system conditions It also displays the time and date The Home Screen has Security Services Silent Control and Display Off buttons System Ready Not Armed Silent Control Display Off sodays Forecast 61 F 92 F RANY CIOUGY TIP Services is a system option for controlling Z Wave devices if not active the button is not displayed e Pressing the Control Panel s button displays the Home Screen Security Screen The Security Screen shows the system status
82. to consideration local interstate foreign and special network call completion characteristics network processing time a sufficient number of rings and busy don t answer modes FCC Part 68 Notice This equipment complies with Part 68 of the FCC rules and or the requirements adopted by the Administrative Council for Terminal Attachments ACTA On the rear of this equipment is a label that contains among other information a telephone products identifier in the form FCC ID EF4 or US EF4 and ringer equivalence number REN If requested this information must be provided to the telephone company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements as adopted by the ACTA If provided a compliant telephone cord and modular plug is included with this product The jacks and plugs are designed to be connected to a compatible modular jack that is also compliant See the Install Guide for details A ringer equivalence number code REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact t
83. turn to the Schedule Type Screen Deleting User Access Schedule 1 On the User Management Screen select a User Code that displays the calendar schedule icon 2 Press the Edit Schedules button 28 2013 2GIG Technologies Inc All Rights Reserved 3 On the User Access Schedules Screen select the schedule to delete User Access Schedule User 2 schedule type recurring date 18 dec 24 2011 2 00 pm to 4 30 pm delete j va ok gt cancel 4 Onthe Schedule Type Screen press Delete 5 A confirmation screen appears to verify that you really want to delete the User Access Schedule If Ok press Delete Schedule or press Cancel to return to the User Access Schedule Screen 6 A second screen confirms that the schedule was deleted Press Ok ae a User Code From the User Management Screen press the User button to change the User Code 2 Ensure that the currently selected User Code or Pin number appears and press Change Pin The alarm system should recognize this user s pin by schedule always never change pin 1234 _ 3 Enter a new four digit User Code or Pin number and press Ok Enter a new user code G digits ee System Toolbox 4 To confirm the User Code enter the Pin again Press Ok 5 A confirmation screen appears showing that the User Code was changed Press Ok ne a User Code To delete a User Code from the User Management Screen press t
84. you The system monitors the following conditions among others e AC power to the Control Panel e The telephone line optional e The cell telephone connection if used e The Control Panel s backup battery e The sensor s batteries e Sensor supervisory status if used e External sounder connection e Sensor radio reception and sensor tampering sensor s case opened when disarmed e Control Panel tampering panel s case opening when disarmed optional e Communication to the Central Station You have the option to have any or all trouble conditions reported to the Central Station If a trouble condition exists service your system immediately to ensure no lapse in service or protection Trouble Alert Icon If the system detects trouble it flashes the trouble alert A icon on the Security Screen and sounds 6 alert beeps every minute Scrolling text along the top of the display also describes the trouble condition The trouble alert a icon displays a number in the upper right corner that is the number of current trouble alerts The trouble alert icon A flashes until the trouble alerts are acknowledged then it remains constantly lit until all the troubles are corrected When all troubles are corrected the icon disappears completely System Ready Not Armed y bedroom motion detector Low Battery Silent Control Messages F m arm Trouble Alerts me S norm Memory M eo View the Curren

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