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SoundPoint IP 32x/33x User Guide

1. 68 Chapter 4 Customizing Your Phone 69 Changing the Time and Date Display 69 Changing the Backlight 70 Changing the Backlight Brightness 70 Changing the Backlight Timeout 71 Changing the Language 72 Saving the Contact Directory Search Filter 72 Chapter 5 Troubleshooting Your Phone 75 Power and Startup Issues 75 Controls
2. 5 Entering Data and Editing Fields 6 Registering the Phone 7 Troubleshooting Phone Issues 7 Using the Polycom Web Configuration Utility 8 Chapter 2 Using Your Phone 9 Calling and Answering 9 Answering Calls 10 Answering When Not in Another Call 10 Answering When in Another Call 11 Answering Calls When the Phone has Multiple Call Appearances
3. 59 Receiving PTT Broadcasts When You re Not in an Active Call 60 Receiving PTT Broadcasts During Active Calls 60 Replying to PTT Broadcasts 60 Ending PTT Broadcasts 60 Adjusting the Volume of PTT Broadcasts 61 Changing Where Broadcasts are Played 61 Updating the Default Channel 61 Updating Channel Subscriptions 61 Allowing PTT Broadcasts to Play During Active Calls 62 SoundPoint IP 32x 33x User Guide vi Group Paging Mode 62 Sending and Rec
4. 21 Performing a Blind Transfer 22 Setting Up Conferences 23 Hosting Conference Calls 23 Splitting Conference Calls 24 Holding and Resuming Conference Calls 24 Ending Conference Calls 24 Changing the Way Calls Are Answered 25 Forwarding All Calls to Another Party 25 Rejecting Calls from a Contact 26 Diverting Calls from a Contact to Another Party 27 Tempo
5. 55 Updating Your Presence Settings 55 Managing Buddies 55 Updating Your Buddy List 55 Blocking and Unblocking Your Buddies 56 Integrating With Microsoft Lync Server 2010 56 Adding Buddies 57 Broadcasting Messages Using Push to Talk and Group Paging 57 Push to Talk Mode 58 Sending and Receiving PTT Broadcasts 58 Sending PTT Broadcasts 58 Receiving PTT Broadcasts
6. 38 Contents v Managing Speed Dials 39 Assigning Speed Dial Indexes 40 Accessing Voicemail 41 Working with Multiple and Shared Lines 42 Supporting Multiple Lines 42 Supporting Multiple Line Keys Per Line 42 Supporting Multiple Call Appearances 42 Supporting Shared Lines 43 Locking and Unlocking Your Phone 44 About Your User Password
7. 76 Access to Screen and Systems 76 Calling 77 Display 78 Audio 79 Productivity Suite 79 Testing Phone Hardware 79 Chapter 6 Polycom UC Software Menu System 81 Safety Notices 85 Service Agreements 85 Governing Law
8. 85 Limitations of Liability 85 Polycom Limited Warranty and Limitation Liability 85 Exclusions 86 Warranty Exclusive 86 Safety Compliance and Disposal Information 87 Part 15 FCC Rules 87 Contents vii Class B Digital Device or Peripheral 87 Modifications 87 Installation Instructions 87 Plugs Acts as Disconnect Device
9. 34 Working with Your Corporate Directory 35 Searching Your Corporate Directory 35 Adding Corporate Directory Contacts to Your Contact Directory 36 Controlling What is Heard 37 Changing the Ring Tone 37 Changing the Ring Tone for Your Phone 37 Setting Ring Tones for Contacts 38 Changing the Speaker Volume 38 Changing the Ringer Volume 38 Muting the Microphone 38 Choosing Where You Hear Sound Effects
10. 90 New Zealand Telepermit 91 End User License Agreement for Polycom Software 93 ix Introduction About This Guide The Polycom SoundPoint IP 32x 33x User Guide provides instructions for using your SoundPoint IP 32x 33x phone It will help you understand the phone s features and help you perform the following tasks Basic tasks like placing and answering calls Advanced tasks like using buddy lists and locking your phone Troubleshoot common phone issues Who Should Read This Guide Phone users should read this guide to learn how to their SoundPoint IP 32x 33x phone System administrators should read this guide to learn about the SoundPoint IP 32x 33x phone specific features This guide describes user level tasks How This Guide is Organized This guide is organized into five chapters as follows Chapter 1 Getting Started with Your Phone introduces the SoundPoint IP 32x 33x phone running the latest Polycom UC Software In Chapter 2 Using Your Phone you learn how to place and answering calls hold and resume active calls set up conference calls and work with call lists the contact directory and the corporate directory You also learn to manage speed dials and access voice
11. 45 Locking and Unlocking Your Phone 45 Calling and Answering from a Locked Phone 46 Logging Into Phones 47 Logging In and Out of a Phone 48 Placing Calls from Phones that are in the Logged Out State 50 Changing Your User Password 50 Chapter 3 Using the Advanced Features of Your Phone 53 SIP B Automatic Call Distribution 53 Logging Into and Out of ACD 54 Setting ACD Agent Availability 54 Using Buddy Lists
12. 13 Placing Calls 13 Calling Using the Handset 14 Calling Using the Speakerphone 15 Calling Using a Headset 15 Calling Using the Dial Key 16 Calling from Directories 16 Calling by Speed Dialing 16 Calling Your Buddies 16 Ending Calls 17 Using a Headset 17 Enabling Headset Memor
13. 6 Press the Save soft key to save the contact in the local contact directory User Tip Verifying Contacts or Adding More Information At this point you may want to go to the contact directory and add missing fields Updating Your Contact Directory You can update information for contacts in your contact directory To update a contact 1 Press the Dir soft key 2 Select your contact directory if it does not appear automatically by pressing the Select key 3 Use the Up and Down arrow keys to scroll through the list to find the contact 4 Press the Select key to select the entry 5 Press the Edit soft key SoundPoint IP 32x 33x User Guide 34 6 Use the Up and Down arrow keys to scroll through the fields then press the Select key to select the appropriate field 7 Make the desired changes The Ok soft key is not displayed until a change has been made The Cancel soft key in this context will cancel the edit session for the entry and return to the screen before the Edit soft key was selected see step 3 Press the left and right arrow keys to place the cursor either at the beginning or end of the item respectively Press the Down arrow key to move to the next field 8 Press the Ok soft key to accept changes Timesaver Quickly Updating Contacts You can also edit a contact associated with a speed dial key by pressing and holding that speed dial key and then following the steps 5 to 7 above Deleting Co
14. To hear sound effects only from the device you re currently using to hear call audio select Active The default destination is Speaker Managing Speed Dials You can associate a contact with the second line key for single touch dialing of a frequently used number For example in the figure below pressing the second line key places a call to James Note Speed Dial Key on Screen The contact with the lowest speed dial index will be associated with the Line 2 key for single touch dialing You can also associate frequently used numbers with a speed dial index To dial a contact associated with a speed dial index enter the speed dial index followed by the key using the dial pad then press the Dial key or pick up the handset You can access the Speed Dial list by pressing the Menu key and selecting Features gt Speed Dial or by pressing the Up arrow key from the idle screen When a new entry is added to the Contact Directory it is automatically assigned the next available speed dial index and the new entry appears at the bottom of the Speed Dial list SoundPoint IP 32x 33x User Guide 40 Assigning Speed Dial Indexes To add or edit a speed dial index for an existing contact 1 Press the Dir soft key 2 Use the Up and Down arrow keys to scroll through the list to find the contact 3 Press the Select key to select the entry 4 Press the Edit soft key 5 Press the Down arrow key repeatedly until the speed dia
15. 87 Industry Canada IC 88 CE and VCCI Mark 88 CE Mark R amp TTE Directive EU only 88 WARNING Electrical Safety 90 Australia 90 Operating Ambient Temperatures 90 Hearing Aid Compatibility HAC 90 Waste Electrical and Electronic Equipment WEEE 90 Restriction of Hazardous Substances Directive RoHS 90 Polycom Take Back 90 Russian Compliance
16. ix What s New in This Guide x Conventions Used in This Guide x Recommended References xii Getting Help and Support xii Customer Feedback xii Chapter 1 Getting Started with Your Phone 1 Introducing Phone Components 2 Understanding the Phone Keypad 2 What Displays on the Screen 4 Phone Icons 4 Navigating Menus Lists and Fields
17. 3 Search for the contact See Searching Your Contact Directory 4 Press the Dial key or lift the handset To place a call from the corporate directory 1 Press the Dir soft key 2 Select Corporate Directory 3 Search for the contact See Searching Your Corporate Directory 4 Press the Dial key or lift the handset Calling by Speed Dialing To call a speed dial number use the dial pad to enter the speed dial index followed by the key and then press the Dial key or pick up the handset to place a call Calling Your Buddies To place a call from your buddy list 1 Press the Menu key then select Features gt Presence gt Buddy Status 2 Scroll to desired buddy in the list 3 Press the Dial key or lift the handset Chapter 2 Using Your Phone 17 Ending Calls To end a call Do one of the following Press the EndCall soft key Replace the handset If you re in handsfree speakerphone mode press the Speakerphone key If you re in headset mode press the Headset key See Using a Headset Timesaver Quickly Ending a Call Your phone may be set up so that you can end calls by tapping the Line Key If your system administrator has enabled this feature you can end an active call by tapping the Line Key associated with the call Using a Headset If you use a headset you can set up your phone so that all calls use your headset You can also use the hookswitch button on y
18. UC Software 4 0 1 July 2012 1725 11241 001 Rev H1 Polycom SoundPoint IP 32x 33x User Guide SoundPoint IP 32x 33x User Guide ii Trademark Information POLYCOM the Polycom logo and the names and marks associated with Polycom s products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom Patent Information The accompanying product is protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Disclaimer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law Copyright Notice Portions of the software contained in this product are C
19. If you see this message contact your system administrator to see when your phone will be registered The speakerphone doesn t work after you press the Speakerphone key If the message Handsfree mode disabled displays on your phone screen your system administrator has disabled the speakerphone on your phone Handle calls using the handset or headset instead Display Table 5 5 Display There is no display or the display is incorrect If there is no display power may not be correctly supplied to the phone Do one of the following Check that the display is illuminated Make sure the power cable is inserted properly at the rear of the phone If using Power over Ethernet PoE powering check that the PoE switch is supplying power to the phone Use the screen capture feature to determine if the display on the phone is incorrect Contact your system administrator to determine the screen capture feature is enabled The display is too dark or too light The phone contrast may be set incorrectly To adjust the contrast do one of the following Adjust the contrast See Changing the Backlight Restart the phone to obtain the default level of contrast Use the screen capture feature to determine if the display on the phone is incorrect Contact your system administrator to determine the screen capture feature is enabled The display is flickering Certain types of older fluorescent lighting cause the
20. Incoming Calls Ignoring Incoming Calls Ignore a call to do the following Minimize the incoming call window so it doesn t display on the screen Stop your phone from ringing When you ignore a call you stop your phone from ringing but you can still answer the call the call appearance still appears on the screen To ignore a call While your phone rings press the Ignore soft key for private and shared lines User Tip Anwering a Call when Silent Ringing is Enabled When your Polycom SoundPoint IP 32x 33x phone is configured for silent ring press the incoming ing Line key or the Answer soft key to answer the call If your handset is off hook the call is routed to the handset If your handset is on hook the call is routed to the speaker Note Using DTMF touch tone Signaling While You Have an Incoming Call Dual tone multi frequency DTMF signaling is not available while a call is incoming You may resume DTMF signaling by pressing the Reject soft key for private lines or the Ignore soft key for private and shared lines For more information contact your system administrator Rejecting Incoming Calls You can reject a call to stop your phone from ringing and end the call so you can t answer it Rejected calls display in your Received Calls list You cannot reject calls on shared lines To reject a call While the phone rings press the Reject soft key What the caller sees when you re
21. Waiting prompt to disappear use the Down arrow key to scroll to the incoming call and then answer the incoming call This places the original call on hold and refreshes the soft key labels If two call appearances are in use one will appear on the display and the total number will be indicated by a counter at the top right corner of the display For example 1 2 indicates that the highlighted call is the first one out of a total of two Placing Calls You can place a call in many ways using your phone Using the handset Using the speakerphone Using the headset SoundPoint IP 32x 33x User Guide 14 Using the Dial key Using one of the Line Keys You can also dial the number first and then choose the method you will use to speak to the other party To call a speed dial number use the dial pad to enter the speed dial index followed by the key and then press the Dial key or pick up the handset to place a call You can search the local contact directory or the corporate directory and dial from the search results page You can place a call from your buddy list or privacy list if enabled For more information on buddy and privacy lists see Using Buddy Lists During a call you can alternate between Handset Headset or Handsfree Speakerphone by pressing the Speakerphone or Headset Keys or picking up the handset Call duration on an active call is monitored through a local call timer This is vis
22. buddy list To place a call to a buddy see Placing Calls or the Microsoft Lync documentation Broadcasting Messages Using Push to Talk and Group Paging The Group Paging feature enables you to make pages one way audio announcements to users subscribed to a page group The Push to Talk PTT feature is a collaborative tool that enables you to exchange broadcasts to users subscribed to a PTT channel much like a walkie talkie Your system administrator can set up both features on your phone Your system administrator can define up to 25 Paging Groups or Channels Your system administrator may assign a label to each group or channel that easily identifies the phones in the group or channel for example All HR Dept Shipping Staff or Executives Each group or channel will have one of the following priorities Normal By default broadcasts sent to Groups Channels 1 to 23 are considered Normal broadcasts If two users begin a broadcast on the same group channel at the same time the phone with the lower serial number will continue to transmit while the other phone will enter the receiving state By default all phones are configured to receive broadcasts sent to Group Channel 1 SoundPoint IP 32x 33x User Guide 58 Priority By default broadcasts sent to Group Channel 24 are considered Priority broadcasts A Priority broadcast will interrupt Normal broadcasts or active calls All phones receive Priority broadcasts unless D
23. conference participants on hold To place a conference call on hold During a conference call press the Hold soft key The other participants in the conference call are placed on hold To resume the conference call press the Resume soft key Ending Conference Calls You can end a conference and your connection to the other participants by pressing the EndCall soft key By default when you press the EndCall soft key the other participants remain connected Chapter 2 Using Your Phone 25 Timesaver Quickly Ending a Conference Call Your system administrator may have set up your phone so that you can end active calls by tapping the Line Key If your phone is set up to do this you can end an active conference call by pressing the Line Key associated with the conference call Your system administrator may have set up your phone so that when you press the EndCall soft key all connections end To end a conference call Press the EndCall soft key or hang up The other parties will continue to be connected Changing the Way Calls Are Answered You can change the way calls are answered by doing the following Forwarding All Calls to Another Party Rejecting Calls from a Contact Diverting Calls from a Contact to Another Party Temporarily Refusing All Calls Do Not Disturb Forwarding All Calls to Another Party You can configure your phone so that all incoming calls are forwarded to anothe
24. conferencing functions Managing Call Lists From the Call Lists screen you can choose the type of list to display You can also clear entries in a call list select an entry in a list and return the call store the call details in your local Contact Directory or view detailed information about the particular call To manage the listed calls To get to the Call Lists screen Press the Menu key then select Features gt Call Lists Select either Received Calls or Placed Calls To return a call from a list Go to the appropriate entry then press the Dial key To store the contact to the local contact directory Go to the appropriate entry press the Select key and then press the Save soft key Note Viewing Call Information Press the Info soft key to see the call information The name is displayed Access the other information by using the Up and Down arrow keys To delete a call from a list Go to the appropriate entry then press the Delete soft key Note Claring Call Lists When you restart the phone call lists are automatically cleared Or you can manually clear the call lists through the Call Lists menu SoundPoint IP 32x 33x User Guide 30 Working with Your Contact Directory You can enter 99 contacts in your phone s local contact directory You can dial or search for a contact in this directory or add edit and delete contacts You may have access to porti
25. delete a contact from your buddy status list 1 Press the Dir soft key SoundPoint IP 32x 33x User Guide 56 2 Use the Up or Down arrow keys to scroll through the list to find the contact 3 Press the Select key 4 Press the Down arrow key repeatedly until the Watch Buddy field displays 5 Press the Select key 6 Use the Left or Right arrow key to switch between Enabled When Watch Buddy is enabled the contact is added to your buddy list When Watch Buddy is disabled the contact is removed from your buddy list The default for Watch Buddy is Disabled 7 Press the Ok soft key to accept changes Blocking and Unblocking Your Buddies If you don t want a contact to view your status you can block them by updating your contact directory To block or unblock a contact from your buddy list 1 Press the Dir soft key 2 Use the Up or Down arrow keys to scroll through the list to find the contact 3 Press the Select key 4 Press the Down arrow key repeatedly until the Block Buddy field displays 5 Press the Select key 6 Use the Left or Right arrow key to switch between Enabled When Block Buddy is enabled the contact cannot watch your phone When Block Buddy is disabled the contact can watch your phone The default for Block Buddy is Disabled 7 Press the Ok soft key to accept changes Integrating With Microsoft Lync Server 2010 Your system administrator can configure your phone to work with Microsoft Ly
26. from a phone that is in the logged out state and requires a user login Change your user password Logging In and Out of a Phone If the User Profiles feature is enabled you have the option to log in to the phone to use your personal phone settings Otherwise you ll use the phone s default profile Your system administrator may have configured your phone to require you to log in before you can use your personal settings Contact your system administrator to see if this behavior is enabled While logged in you ll have full access to your personal phone settings and your contact directory After you log out of the phone you ll no longer be able to view this information on the phone When finished using a phone ensure to log out of the phone to prevent access to your personal settings To log in to a phone 1 If the User Login screen is in view go to step 2 If the User Login screen isn t in view do one of the following Press the Log in soft key Press the Menu key then select Features gt User Login gt Log in The User Login screen displays as shown next 2 Press the Select key enter your user ID and then press the Ok soft key The User Login screen redisplays as shown next 3 Press the Down arrow key Chapter 2 Using Your Phone 49 The User Password screen displays as shown next 4 Press the Select key enter your password and then press the Ok soft key 5 Press the left arrow
27. key The Login Confirmation screen displays as shown next 6 Press the Yes soft key If your login credentials are accepted the phone updates to display your personal phone profile and the idle screen displays as shown next If you don t know what your user ID and password are ask your system administrator Default passwords are preset at the factory to the numerals 123 However your system administrator may have changed this for security reasons If your credentials are not accepted the message User login failed displays and the User Login screen displays again If you need to confirm your credentials ask your system administrator To log out of a phone 1 From the idle screen do one of the following Press the Log out soft key You may need to press the More soft key first Press the Menu key then select Features gt User Login gt Log out The Logout screen displays with a confirmation message as shown next 2 Press the Yes soft key SoundPoint IP 32x 33x User Guide 50 Your personal profile is no longer accessible and the phone displays either the User Login screen for the next user login or the default phone profile for anonymous users Placing Calls from Phones that are in the Logged Out State If a phone doesn t require a user login you can use the phone to place calls to any number even though the phone may be in the logged out state If a phone requires a user login you ma
28. languages directory access and system status The SoundPoint IP 32x 33x supports advanced functionality including multiple call and flexible line appearances presence custom ring tones local conferencing HTTPS secure provisioning and Polycom s superb voice quality The SoundPoint IP 335 uses Polycom HD Voice technology Topics in this chapter include Introducing Phone Components Understanding the Phone Keypad What Displays on the Screen Navigating Menus Lists and Fields Entering Data and Editing Fields Registering the Phone Troubleshooting Phone Issues Using the Polycom Web Configuration Utility To customize your phone see Customizing Your Phone To read about the phone s basic features see Using Your Phone To read about the phone s advanced features see Using the Advanced Features of Your Phone If you require additional information or assistance with your new phone contact your system administrator SoundPoint IP 32x 33x User Guide 2 Introducing Phone Components The following figure shows the phone s primary hardware features 1 Handset Provides audio output for calls that use the handset 2 Deskmount Holds the phone at the appropriate level for use of the desk 3 Speakerphone under Handset Provides ringer and handsfree audio output 4 LED Indicator The LED flashes red to indicate the following The software is booting A messa
29. listed in your corporate directory to your contact directory The contact s first and last names if available and contact number are saved To add a corporate directory contact to the contact directory 1 Press the Dir soft key 2 Press the Down arrow key then press the Select key to select the corporate directory 3 Search for the contact See Searching Your Corporate Directory 4 Press the Select key and then press the View soft key The contact s information appears on the phone s screen 5 Press the Save soft key to save the contact in the local contact directory Chapter 2 Using Your Phone 37 The Entry saved message displays on the screen Only the first name last name and phone number are saved If the contact already exists in the contact directory the Entry already exists message displays Controlling What is Heard You can change what you hear by doing the following Changing the Ring Tone Changing the Speaker Volume Changing the Ringer Volume Muting the Microphone Choosing Where You Hear Sound Effects Changing the Ring Tone You can select from the different ring types to distinguish between lines or to have a different ring from your neighbor s phone You can set distinctive ring tones for contacts in your contact directory so you can identify callers when your phone rings Changing the Ring Tone for Your Phone You can choose a distinctive ring t
30. only your system administrator can change the volume of an Emergency page Changing Where Pages are Played While you send a page you can pick up the handset or press Speakerphone or the Headset key and continue speaking You can also press the Microphone Mute key to mute your audio so that the people receiving your page won t hear anything This behavior is similar to a phone call When you receive a page the page is played through the phone s speakerphone Updating the Default Paging Group If you press and hold the Paging soft key your page will automatically go to the default paging group Paging Group 1 If you want you can change the default paging group To update the default Paging Group 1 Press the Menu key then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen press the Select key The default paging group is 1 3 Enter the number of the new default paging group then press the Ok soft key Updating Paging Group Subscriptions By default you re subscribed to Paging Groups 1 24 and 25 This means that you can send pages to and receive pages sent to these groups You can change which groups you are subscribed to However you can t disable your subscriptions to Paging Groups 24 and 25 To update your Paging Group subscriptions 1 Press the Menu key then select Settings gt Basic gt Preferences gt Paging PTT Config
31. that test your phone hardware For more information see Testing Phone Hardware If you require additional assistance contact your system administrator Power and Startup Issues Table 5 1 Power and Startup Issues The phone has power issues or the phone has no power Determine if the problem is caused by the phone the AC outlet or the PoE switch Do one of the following Verify that no lights appear on the unit when it is powered up Check if the phone is properly plugged into a functional AC outlet Make sure that the phone isn t plugged into an outlet controlled by a light switch that is off If plugged into a power strip try plugging directly into a wall outlet instead Try the phone in another room where the electricity is known to be working on a particular outlet If you are using POE make sure the network switch is supplying power SoundPoint IP 32x 33x User Guide 76 Controls Table 5 2 Control The dial pad does not work If the dial pad on your phone does not respond do one of the following Check for a response from other feature keys or from the dial pad Place a call to the phone from a known working telephone Check for display updates Check if the LAN port is active or inactive Press the menu key and then select Status gt Network gt Ethernet From the Ethernet page scroll to the LAN port field and verify that it is active Check the termination
32. to test your phone hardware From the diagnostics menu you can test your phone s microphones speaker handset third party headset if present keypad mappings and LCD display See your system administrator for instructions on how to perform these tests SoundPoint IP 32x 33x User Guide 80 To test your phone hardware press the Menu key and navigate to Status gt Diagnostics gt Test Hardware From the Test Hardware menu you can select Audio Diagnostics Keypad Diagnostics Display Diagnostics or LED Diagnostics 81 Chapter 6 Polycom UC Software Menu System SoundPoint IP 32x 33x User Guide 82 Chapter 6 Polycom UC Software Menu System 83 SoundPoint IP 32x 33x User Guide 84 Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any mea
33. to that channel or else the channel won t be available when you initiate a PTT broadcast To subscribe to a channel see Updating Channel Subscriptions To send a PTT broadcast 1 Press the Talk soft key to select a channel to broadcast on Timesaver Sending a PTT Broadcast to the Default Channel To automatically send a PTT broadcast on the default channel press and hold the Talk soft key and then go to step 4 Chapter 3 Using the Advanced Features of Your Phone 59 2 From the PTT Channels List screen select the channel to send the broadcast on as shown next The list displays the default channel the most recent channel you sent a broadcast on and other channels you can broadcast on In the above example the default channel is 1 3 To start a broadcast press and hold the Talk soft key You need to press the Talk soft key throughout the entire broadcast You ll hear a transmitting beep and the phone will display the channel information such as the channel label shown next 4 Begin speaking Note Using the Talk Soft Key If you release the Talk soft key while you re sending a broadcast the broadcast temporarily stops and enters a 10 second Waiting period During this period the channel remains open to give people a chance to reply At any time during the waiting period you can resume your broadcast by pressing and holding the Talk soft key If no one broadcasts during the waiting p
34. use your phone you or your system administrator will have to register it Web Info Registering Standalone Phones For detailed information on how to register your phone after you install it see Quick Tip 44011 Register Standalone Polycom Phones Troubleshooting Phone Issues If your phone is unable to operate or perform certain tasks a warning icon will display Press the Menu Key then select Status gt Diagnostics gt Warnings You can press the Details soft key to obtain detailed information about the phone issue Press the ClrIcon soft key to remove the Warnings icon If you clear the icon you can still access the warnings from the list See Troubleshooting Your Phone SoundPoint IP 32x 33x User Guide 8 Using the Polycom Web Configuration Utility You can update the phone s settings using the Polycom Web Configuration Utility The Web Configuration Utility enables you to view and configure phone behavior from a computer using any compatible Web browser The utility provides a browser friendly view of your phone s current settings Using the utility you can perform the same updates from your computer that you can perform using your phone s menu system You can access the utility using any compatible Web browser installed on a computer that is on the same network as your phone Before you begin you ll need to know the IP address of your phone and the User Name and Password login credentials of the phone use
35. while you re in an active call When disabled your phone won t play broadcasts while you re in a call but will hold them as Pending instead Group Paging Mode Your system administrator may enable your phone to operate in a broadcast mode called Group Paging mode In this mode you broadcast one way announcements to a specified group of phones called a Paging Group In Group Paging mode users must subscribe to Paging Groups to send and receive pages Chapter 3 Using the Advanced Features of Your Phone 63 Sending and Receiving Pages To send and receive pages you need to subscribe to certain Paging Groups By default you re subscribed to Paging Groups 1 24 and 25 This means that you can send and receive pages to Paging Groups 1 24 and 25 Sending Pages By default when you send a group page it s automatically sent to Paging Group 1 This is your default paging group You can change your default paging group to any group you want see Updating the Default Paging Group If you change your default paging group you ll need to make sure you re subscribed to that group or else the group won t be available when you initiate a page To subscribe to a paging group see Updating Paging Group Subscriptions To send a page 1 To send a page press the Paging soft key You may need to press the More soft key first Timesaver Sending a Group Page to the Default Paging Group To automatically send a page to th
36. 5 Fran ais French Par la pr sente Polycom UK Ltd d clare que l appareil Polycom SoundPoint IP 321 331 335 est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE SoundPoint IP 32x 33x User Guide Italiano Italian Con la presente Polycom UK Ltd dichiara che questo Polycom SoundPoint IP 321 331 335 conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999 5 CE slenska Icelandic H r me l sir Polycom UK Ltd yfir v a Polycom SoundPoint IP 321 331 335 er samr mi vi grunnkr fur og a rar kr fur sem ger ar eru tilskipun 1999 5 EC Latviski Latvian Ar o Polycom UK Ltd deklar ka Polycom SoundPoint IP 321 331 335 atbilst Direkt vas 1999 5 EK b tiskaj m pras b m un citiem ar to saist tajiem noteikumiem Lietuvi Lithuanian iuo Polycom UK Ltd deklaruoja kad is Polycom SoundPoint IP 321 331 335 atitinka esminius reikalavimus ir kitas 1999 5 EB Direktyvos nuostatas Nederlands Dutch Hierbij verklaart Polycom UK Ltd dat het toestel Polycom SoundPoint IP 321 331 335 in overeenstemming is met de essenti le eisen en de andere relevante bepalingen van richtlijn 1999 5 EG Malti Maltese Hawnhekk Polycom UK Ltd jiddikjara li dan Polycom SoundPoint IP 321 331 335 jikkonforma mal ti ijiet essenzjali u ma provvedimenti o rajn relevanti li hemm fid Dirrettiva 1999 5 EC Magya
37. IABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES EVEN IF POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ANY CASE POLYCOM S ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U S 5 00 PROVIDED HOWEVER IF YOU HAVE ENTERED INTO A POLYCOM SUPPORT SERVICES AGREEEMNT POLYCOM S ENTIRE LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT AGREEMENT 8 DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary defending on local law 9 EXPORT CONTRO
38. LS The Software Product may not be downloaded or otherwise exported or re exported i into or to a national or resident of Cuba North Korea Iran Syria Sudan or any other country to which the U S has embargoed goods or ii to anyone on the U S Treasury Department s List of Specially Designated Nationals or the U S Commerce Department s Table of Denial Orders By downloading or using this Software Product you are agreeing to the foregoing and you are representing and warranting that you are not located in under the control of or a national or resident of any such country or on any such list If you obtained this Software Product outside of the United States you are also agreeing that you will not export or re export it in violation of the laws of the country in which it was obtained 10 MISCELLANEOUS 10 1 Governing Law This Agreement shall be governed by the laws of the State of California as such laws are applied to agreements entered into and to be performed entirely within California between California residents and by the laws of the United States The United Nations Convention on Contracts SoundPoint IP 32x 33x User Guide for the International Sale of Goods 1980 is hereby excluded in its entirety from application to this Agreement 10 2 General This Agreement represents the complete agreement concerning this license and may amended only by a writing executed by both parties If any provision of this Agreement is h
39. Line Keys Do one of the following steps Answer the call by pressing the Line Key associated with the incoming call The original call is put on hold and the incoming call is answered Press the Hold key to put the original call on hold Soft key labels are updated on the display showing Ignore Answer and Reject Answer the incoming call The soft key labels are refreshed and the original call remains on hold Answering a call on shared line is no different than on private line except that there is no Reject soft key and another person on the shared line may answer the call Chapter 2 Using Your Phone 13 Answering Calls When the Phone has Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances More than one call appearances is useful if there is an active call and an incoming call arrives For example the first figure shows Line 2 in a held call with Dean at extension 1703 and Line 1 has a call on hold The second figure shows Line 1 holding a call from Bob at extension 1701 To answer an incoming call when configured for multiple call appearances Do one of the following steps Press the Hold key to put the original call on hold and then answer the incoming call Answer the incoming call during the Call Waiting prompt first 10 seconds The soft key labels are updated with Ignore Answer and Reject soft keys Wait for the Call
40. P 32x 33x User Guide 4 What Displays on the Screen Your phone displays information about calls messages soft keys time date and other relevant data Important messages appear on the idle screen through an animated scrolling list which has precedence over the idle screen The following figures show a phone with four messages The messages continuously scroll over the screen Phone Icons The following list describes the icons that display on the screen 1 Registered line 2 Registered shared line 3 Unregistered line 4 Voicemail Messages 5 Speed Dial 6 Ringing 7 Call in progress Conference 8 Call Forward 9 Do Not Disturb 10 Presence Chapter 1 Getting Started with Your Phone 5 Navigating Menus Lists and Fields To navigate through menus and to enter data you can Press the Menu key to enter or exit any menu Press the left arrow key repeatedly to exit any menu Press the arrow keys to scroll through the lists Timesaver Page Up and Page Down Shortcuts Press the key to page up Press the key to page down These shortcuts can be used when lists appear on more than one page However these shortcuts do not work in the Contact Directory Use the dial pad keys to navigate through and make selections in numbered menu lists View the navigation guide icon in the top left hand corner of the graphic display that shows which arrow keys can be used at a particular sub
41. Product will be warranted for the remainder of the original warranty period or thirty 30 days whichever is longer 6 2 Warranties Exclusive If this Software Product does not operate as warranted above your sole remedy for breach of that warranty shall be repair replacement or refund of the purchase price paid at Polycom s option TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF THIS SOFTWARE PRODUCT SoundPoint IP 32x 33x User Guide POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING POWER CUTS OR OUTAGES OTHER HAZARDS OR ACTS OF GOD 7 LIMITATION OF L
42. a Center Drive San Jose CA 95164 USA No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is protected by United States copyright laws and international treaty provision Therefore you must treat the software like any other copyrighted material e g a book or sound recording Every effort has been made to ensure that the information in this manual is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice iii Contents Introduction ix About This Guide ix Who Should Read This Guide ix How This Guide is Organized
43. a flashing red Message Waiting Indicator LED on the front of the phone and a visual notification on the phone s screen If the phone is configured for multiple lines an individual line indicator icon indicates Voice Mail messages left on that line A stutter dial tone indicates that one or more voice messages are waiting at the message center Note Using Voicemail Voicemail is an optional feature configured on the call server and may not be supported on your particular system For more information contact your system administrator Screen options may vary with your application Voicemail may be accessible with a single key press Contact your system administrator about this option To listen to voice messages 1 Press the Msgs soft key or press the Menu key select Features gt Messages and then press the Select key Timesaver Quickly Accessing Voicemail If your SoundPoint IP 32x 33x phone has a Messages key press it to access your Voicemail 2 Follow voice or visual prompts on the screen to retrieve your messages SoundPoint IP 32x 33x User Guide 42 If multiple lines are configured on your phone select the line you wish to retrieve your messages from Working with Multiple and Shared Lines Your system administrator can customize your phone so that you have more than one Line Key or that your one line appears on two Line Keys Your phone can also share a line with another phone Supporting Multiple Lines Yo
44. and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are SoundPoint IP 32x 33x User Guide replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Exclusions Polycom will not be liable und
45. ardless of the broadcast priority Receiving PTT Broadcasts During Active Calls How you handle a broadcast when you re in an active call depends on the broadcast priority and if you re allowed to receive a broadcast when you re in an active call If the broadcast is a Normal broadcast If your phone is enabled to receive broadcasts during active calls the broadcast displays in the inactive call group as an active broadcast and immediately plays You ll hear both the original call and the broadcast To listen to only the broadcast hold or end the call If your phone isn t allowed to receive broadcasts during active calls the broadcast displays as a Pending broadcast To listen to the broadcast hold or end the call or select the broadcast and press the Accept soft key If the broadcast is a Priority or Emergency broadcast the broadcast displays in the inactive call group as an active broadcast and immediately plays You ll hear both the original call and the broadcast To listen to only the broadcast hold or end the call Replying to PTT Broadcasts When a broadcast ends the broadcast enters a 10 second waiting period During this period the channel remains open to receive or send additional broadcasts During a waiting period you can press and hold the Talk soft key and talk to all the people listening on the channel When you finish talking release the Talk soft key The broadcast will enter another waiting p
46. at any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services The Use of IP Networks through the PSTN Internet Protocol IP by its nature introduces delay into speech signals as each data packet is formulated and addressed Telecom Access Standards recommends that suppliers designers and installers using this technology for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks The overall aim is to minimise delay distortion and other transmission impairments particularly for those calls involving cellular and international networks which already suffer extensive delay The Use of Voice Compression through the PSTN Because of the extensive delay already experienced when calling cellular and international networks some of which is already caused by their use of voice compression technologies Telecom Access Standards will only approve G711 voice technology for use on the PSTN G711 is an Instantaneous Speech encoding Technique whereas G729 and all its variants are considered Near Instantaneous introducing additional delay into the speech signal Echo Cancellation Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits However those priva
47. at the switch or hub end of the network LAN cable Ensure that the switch hub port connected to the telephone is operational if not accessible contact your system administrator Before restarting your phone see Restarting Your Phone contact your system administrator Your system administrator may want to troubleshoot your phone in more detail before restarting the phone and losing current status information Access to Screen and Systems Table 5 3 Screens and Systems There is no response from feature key presses If your phone is not in the active state do one of the following Press the keys more slowly Check with your system administrator to see if the key has been mapped to a different function or is disabled Place a call to the phone to check that inbound call display and ringing is normal If successful try to press feature keys within the call to access the Menu for example To confirm that the line is active press the Menu key and then select Status gt Lines gt Line Information From the Line Information page verify that your phone line is registered the icon displays To attempt re registration to the call server restart your phone Contact your system administrator The display shows the message Network is Down If you see this message the LAN cable is not properly connected Do one of the following Check termination at the switch or hub furthest end of the cable from t
48. atibility List To use Headset Memory Mode you must enable and then activate Headset Memory Mode When Headset Memory Mode is activated the Headset key flashes To enable Headset Memory Mode 1 Press the Menu key 2 Select Settings gt Basic gt Preferences gt Headset gt Headset Memory 3 Select Enabled and press the Select key to enable Headset Memory mode Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off To activate Headset Memory Mode Press the Speakerphone key twice Pressing the Line Key or Answer soft key to receive a call will now connect to your headset automatically Using Electronic Hookswitch If you use a headset that supports electronic hookswitch you can place answer and end calls by pressing the hookswitch button on your headset Web Info Detailed Informations on How to Use Electronic Hookswitch For detailed information about how to use electronic hookswitch see Technical Bulletin 35150 Using an Electronic Hookswitch with Polycom SoundPoint IP and VVX 1500 Phones To see a list of supported EHS headsets see Technical Bulletin 37477 Polycom SoundPoint IP and VVX 1500 Headset Compatibility List Chapter 2 Using Your Phone 19 While Your Phone Rings While your phone rings you can do the following Temporarily ignore the call before answering it See Ignoring or Silencing Incoming Calls Terminate the call so you can t answer it See Rejecting
49. bled on your phone the line icon displays This is the default setting No calls will be directed to your phone After you log in the line icon changes to You are now considered available and calls will be directed to your phone SoundPoint IP 32x 33x User Guide 54 After you end a call the line icon alternates between and showing you are now unavailable You must set yourself to available for calls to be directed to you again Logging Into and Out of ACD Calls may be directed to you as an ACD agent if you are logged in Once you log out calls cannot be directed to you To log into the ACD 1 Press the Menu key 2 Select Features gt ACD Login Logout gt Login 3 Press the Select soft key enter your user ID and then press the Login soft key 4 Press the Down arrow key 5 Press the Select key enter your password and then press the Login soft key To log out of the ACD 1 Press the Menu key 2 Select Features gt ACD Login Logout gt Logout Setting ACD Agent Availability Calls can be directed to you as an ACD agent if you are logged and available Once you are unavailable calls cannot be directed to you To set ACD agent availability 1 Press the Menu key 2 Select Features gt ACD Agent Availability 3 Use the Left and Right arrow keys to switch between Available and Unavailable 4 Press the Select key to select the setting Repeat steps 1 to 4 to manually change the ACD agent a
50. cked Phone From a locked phone anyone can dial the standard emergency number for example 911 and up to five authorized numbers that an administrator can set up You cannot call any other numbers from a locked phone You can enable your phone to answer incoming calls while it s locked If enabled you can answer calls by entering your user password To call an authorized number from a locked phone Do one of the following Press the New Call soft key From the list of authorized numbers select the number you want to call and then press the Dial key Chapter 2 Using Your Phone 47 The following figure shows an example of the Place an Authorized Call screen Place a call to an authorized number by using the handset headset or speakerphone For information on using the handset headset or speakerphone to place a call see Placing Calls If you try to place a call to an unauthorized number the Unauthorized number message displays To view a list of authorized numbers that you can call press the New Call soft key from the idle screen when your phone is locked The call is placed To answer a call on a locked phone 1 While the phone rings press the Answer soft key 2 When prompted enter your password then press the Enter soft key If you press the Cancel soft key instead the answer call screen disappears and the incoming call window displays again For information on your user password in
51. cluding what to do if you forget your user password see About Your User Password The call connects Logging Into Phones If your system administrator has set up the User Profile feature you can view your personal phone settings from any phone in the organization This means you can access your contact directory and speed dials as well as other phone settings even as you temporarily change work areas If you change any settings while you re logged in to a phone the settings are saved and displayed the next time you log in to a phone When you log out your personal phone settings no longer display You can log in to a phone by entering your user ID and password Default passwords are preset at the factory to the numerals 123 Note Placing Emergency Calls on a Locked Phone If a phone is in the logged out state and requires a user login you may be able to use the phone to place emergency calls to standard emergency numbers such as 911 and other pre configured phone numbers These numbers are configured by your administrator For information on how to place authorized calls see Placing Calls from Phones that are in the Logged Out State SoundPoint IP 32x 33x User Guide 48 If the User Login feature is set up on your organization s phones you ll need to know how to Log in to a phone to access your personal phone settings Log out of a phone after you finish using it Place a call to an authorized number
52. d The second key press repeats the process using the second letter on the key and so on For example to find a directory contact entry whose last name begins with J press the 5 key twice To find the first entry whose last name starts with R press the 7 key three times Adding Contacts to Your Contact Directory You can add contacts to your local Contact Directory in the following ways Manually if you have permission to update your local Contact Directory See Adding Contacts Manually From a call list See Adding Contacts from Call Lists Chapter 2 Using Your Phone 31 From a Corporate Directory if enabled See Adding Contacts to Your Contact Directory Adding Contacts Manually You can add new entries to your contact directory manually To add a contact manually 1 Press the Dir soft key 2 Select your contact directory if it does not appear automatically by pressing the Select key 3 Press the Up arrow key The Directory screen displays lt New Entry gt at the top of the list User Tip Adding the First Contact When adding the first contact you do not need to press the Up arrow key 4 Press the Select key to add a new entry 5 Press the Select key again to enter a first name Entry to this field is alphabetic as denoted by Abc 6 Enter the first name of the contact from the dial pad SoundPoint IP 32x 33x User Guide 32 7 Press the Ok soft key to accept 8 Press the Dow
53. d or incoming calls that you don t immediately answer by pressing the right arrow key The following figure shows one active call and one on hold for Line 1 Your phone distributes incoming calls for lines that have multiple Line Keys evenly across the two Line Keys To display and access the calls on another Line Key press the appropriate Line Key When you press the Line Key the first call on hold in the inactive call group for that Line Key will automatically resume Line Keys have a status indicator that can be Solid green Indicating an active call is in progress Fast flashing green Indicating there is an Incoming ringing call Flashing green Indicating the call is held by the other party Flashing red Indicating the call is on hold Solid red Indicating the line is busy remotely shared lines only This section provides the following instructions Answering Calls Placing Calls Ending Calls Using a Headset Answering Calls By default all incoming calls display on the screen The Line Key status indicator associated with the call flashes green User Tip Answering Calls While Your Phone is Locked If your phone is locked see Locking and Unlocking Your Phone for information on answering calls when your phone in locked Answering When Not in Another Call When you re not in another call you can answer a call in three ways Chapter 2 Using Your P
54. d the The phone is locked and Authorized calls only messages scroll on the top line of the screen Messages that displayed before the phone was locked don t display Chapter 2 Using Your Phone 45 About Your User Password You are assigned a user password so you can answer calls from your locked phone and unlock the phone By default your user password is 123 You can change your user password at any time Note Changing Your User Password To change your user password you need to enter the administrator password so contact your system administrator To change your user password 1 Press the Menu key then select Settings gt Advanced 2 When prompted enter the administrative password then press the Enter soft key 3 Using the Down arrow key find Change User Password 4 Press the Select key 5 Press the Select key to change your old password information Press the Ok soft key to accept changes 6 Press the Select key to change your new password information Press the Ok soft key to accept changes 7 Press the Select key to confirm your new password information Press the Ok soft key to accept changes Locking and Unlocking Your Phone You can choose how you want your phone to handle incoming calls when it is locked If you set up your phone to allow incoming calls when it is locked the default setting incoming calls will ring on your phone and you can answer calls by entering your user pas
55. d the basis for your eligibility for the upgrade You may use the resulting upgraded Software Product only in accordance with the terms of this Agreement If the Software Product is an upgrade of a component of package of software programs that you licensed as a single product the Software Product may be used and transferred only as part of that single Software Product package and may not be separated for use on more than one Product 6 WARRANTY AND WARRANTY EXCLUSIONS 6 1 Limited Warranty Polycom warrants that a the Software Product will perform substantially in accordance with the accompanying documentation for a period of ninety 90 from the date of receipt by you and b any Support Services provided by Polycom shall be substantially as described in applicable written materials provided to you by Polycom and Polycom support engineers will make commercially reasonable efforts to solve any problem issues Polycom does not warrant that your use of the Software Product will be uninterrupted or error free or that all defects in the Software Product will be corrected Polycom s sole obligation under this express warranty shall be at Polycom s option and expense to refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt or to replace any defective media with software which substantially conforms to applicable Polycom published specifications Any replacement Software
56. difications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment tous les r glements nationaux applicable au filage lectrique Plugs Acts as Disconnect Device The outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible La prise lectrique laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facilement accessible SoundPoint IP 32x 33x User Guide Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada CE and VCCI Mark This SoundPoint IP 321 331 or 335 SIP is marked with the CE mark This mark indicates compliance with EC directory 1999 5 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK CE Mark R amp TTE Directive EU only esky Czech Polycom UK Ltd t mto prohla uje e tento Polycom SoundPoint IP 321 331 335 je ve shod
57. display to flicker If your phone is in an environment lit with fluorescent lighting do one of the following Move your phone away from the lights Replace the lights Chapter 5 Troubleshooting Your Phone 79 Audio Table 5 6 Audio Issues There is no audio on the headset If there is no audio on your headset the connections may not be correct Do one of the following Ensure the headset is plugged into the jack marked Headset at the side of the phone Ensure the headset amplifier if present is turned on and or adjust the volume If the amplifier uses batteries ensure they are fully charged Ensure that you have not picked up the handset There are audio or echo issues If you experience echo issues Press the Menu key then select Settings gt Basic gt Preferences gt Headset gt Echo Cancellation Using the arrow keys select Enabled and then press the Select soft key Contact your system administrator or telephony provider Productivity Suite Table 5 7 Productivity Suite Issues One of the following features is not available on the phone Corporate Directory Conference Management Your system administrator must enable Corporate Directory and Conference Management support If you cannot access any of the features contact your system administrator Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone
58. e Down arrow key The Change User Login Password New Password screen displays as shown next 5 Press the Select key enter your new password and then press the Ok soft key 6 Press the Down arrow key The Change User Login Password Confirm New Password screen displays as shown next Your password is changed The next time you log in to a phone you ll need to enter this password 53 Chapter 3 Using the Advanced Features of Your Phone This chapter shows you how to use the advanced features on your Polycom SoundPoint IP 32x 33x phone The topics include SIP B Automatic Call Distribution Using Buddy Lists Broadcasting Messages Using Push to Talk and Group Paging Updating Your Phone s Configuration Restarting Your Phone To read about the phone s basic features see Using Your Phone To customize your phone see Customizing Your Phone If you require additional information or assistance with your new phone contact your system administrator SIP B Automatic Call Distribution Automatic call distribution ACD systems enable incoming phone calls to direct to a person who is able to talk at the earliest opportunity Troubleshooting I Can t Access Automatic Call Distribution ACD is not available on all call servers For more information contact your system administrator The phone allows ACD login and logout ACD agent available and unavailable When ACD is ena
59. e default paging group press and hold the Paging soft key 2 From the Paging Groups List screen select the paging group to send the page to as shown next The list displays the default paging group the most recent group you paged and other paging groups that you can page In the above example the default paging group is Group 1 3 To begin a page press the Page soft key Just before the page starts you ll hear an alert tone and then the page begins as shown next SoundPoint IP 32x 33x User Guide 64 4 Begin speaking 5 Press the End Page soft key to end your page Receiving Pages To receive a page sent to a particular paging group you need to subscribe to that group To subscribe to a paging group see Updating Paging Group Subscriptions How you receive a page depends on the priority of the page whether you re in an active call or if you re allowed to receive a page during an active call You ll receive pages on the paging groups you re subscribed to as well as Group 24 the default Priority pages and Group 25 the default Emergency pages If you enabled Do Not Disturb you ll only receive Emergency pages Non emergency pages won t display or play on your phone Receiving Pages When You re Not in an Active Call If you receive a page and you re not in an active call the page displays in the center of your screen and immediately plays regardless of the paging priority While a page plays
60. e shows Clock Time SoundPoint IP 32x 33x User Guide 70 Changing the Backlight The backlight is available only on the SoundPoint IP 335 You can adjust your phone s backlight by doing the following Changing the brightness of the backlight Changing the backlight timeout Changing the Backlight Brightness The backlight brightness or backlight intensity has three components Backlight On Intensity The brightness of the screen when you press a key have an incoming call end or hold a call or another party resumes a call You can set it to high medium or low Backlight Idle Intensity The brightness of the screen after the phone has been idle for a certain number of seconds as defined by the backlight timeout You can set it to high medium or low Maximum Intensity The entire backlight intensity scale For example if you decrease the Maximum Intensity the Low Medium and High values for the Backlight On Intensity and the Backlight Idle Intensity will decrease proportionally If you do not press any keys on the phone after 20 seconds of the backlight turning on the default backlight timeout the backlight changes to the Backlight Idle Intensity If one of the following phone events is taking place the backlight changes to Medium A call is in progress A call is on hold There is an incoming call ringing There is an outgoing call ringing back Any m
61. eakerphone volume settings will be maintained across calls Changing the Ringer Volume While you are not in a call you can adjust the ringer volume by pressing the Volume Up or Volume Down keys Muting the Microphone During a call you can mute your microphone by pressing the Microphone Mute key The Message Waiting Indicator LED turns red and a microphone displays on the screen indicating that the other party or parties cannot hear you Microphone Mute applies to all modes Handset Headset and Handsfree Speakerphone You can still hear all other parties while mute is enabled To turn off Microphone Mute press the Microphone Mute key again Choosing Where You Hear Sound Effects You can choose whether you hear sound effects all phone sounds except call audio from the handset headset or speaker For example you can configure your phone to ring on your headset instead of the speaker By default all sound effects are heard from the speaker Chapter 2 Using Your Phone 39 To choose where you hear sound effects 1 Press the Menu key then select Settings gt Basic gt Preferences gt Audible Ringer 2 Press the Select key 3 From the Audible Ringer screen select where you want to hear sound effects To hear sound effects only from the phone s loudspeaker select Speaker To hear sound effects only from the handset select Handset To hear sound effects only from the headset select Headset
62. eaking You can also press the Microphone Mute key to mute your audio so that the people receiving your broadcast won t hear anything This behavior is similar to a phone call When you listen to a broadcast you can pick up the handset or press Speakerphone or the Headset key and continue listening to the broadcast Updating the Default Channel If you press and hold the Talk soft key your broadcast will automatically transmit on the default channel Channel 1 If you want you can change the default channel To update the default channel 1 Press the Menu key then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push To Talk 2 On the PTT Channel Configuration screen select Default Channel and press the Edit soft key 3 Use the dial pad to enter the default channel you want to use 4 Press the Ok soft key Updating Channel Subscriptions You can subscribe to any channel that has been enabled by the system administrator and appears in your channels list When you subscribe to a channel you can send and receive PTT broadcasts on that channel SoundPoint IP 32x 33x User Guide 62 To subscribe to additional PTT channels 1 Press the Menu key then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk 2 From the PTT Channel Configuration screen use the down arrow key to locate Channels Subscriptions then press the Select key 3 From the Channe
63. eiving Pages 63 Receiving Pages 64 Receiving Pages When You re Not in an Active Call 64 Receiving Pages During Active Calls 64 Adjusting the Volume of Pages 65 Changing Where Pages are Played 65 Updating the Default Paging Group 65 Updating Paging Group Subscriptions 65 Allowing Pages to Play During Active Calls 66 Accessing Features with Your Login Credentials 66 Updating Your Phone s Configuration 68 Restarting Your Phone
64. eld to be unenforceable such provision shall be reformed only to the extent necessary to make it enforceable 10 3 Contact If you have any questions concerning this Agreement or if you desire to contact Polycom for any reason please contact the Polycom office serving your country 10 4 U S Government Restricted Rights The software and documentation provided by Polycom pursuant to this Agreement are Commercial Items as the term is defined at 48 C F R 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 12 212 or 48 C F R 227 7202 as applicable Consistent with 48 C F R 12 212 or 48 C F R 227 7202 1 through 227 7202 4 as applicable the Commercial Computer Software and Commercial Computer Software Documentation are licensed to United States Government end users 1 only as Commercial Items and 2 with only those rights as are granted to all other users pursuant to the terms of this Agreement www polycom com Corporate Headquarters 6001 America Center Drive San Jose CA 95164 USA Phone 925 924 6000
65. en select Settings gt Basic gt Restart Phone The Are you sure message displays 2 If you still want to restart your phone press the Yes soft key The restart process begins The process ends when the idle screen displays 69 Chapter 4 Customizing Your Phone This chapter shows you how to customize your Polycom SoundPoint IP 32x 33x phone display by adjusting certain settings such as time and date display backlight intensity and language The topics include Changing the Time and Date Display Changing the Backlight Changing the Language Saving the Corporate Directory Search Filter Changing the Time and Date Display The time and date appears on the graphic display of the SoundPoint IP 32x 33x phone If the phone cannot obtain a time and date from a configured SNTP server the display will flash Contact your system administrator if either the time or date is incorrect You can change the format of the time and date display and can enable or disable it The default time and date format appears in the following figure To configure the time and date 1 Press the Menu key 2 Select Settings gt Basic gt Preferences gt Time amp Date 3 Select from Clock Date Clock Time Clock Order or Enable Disable 4 Scroll through the options under each of these selections using the Up and Down arrow keys 5 Press the Select key to confirm your choice For example the following figur
66. entliga egenskapskrav och vriga relevanta best mmelser som framg r av direktiv 1999 5 EG SoundPoint IP 32x 33x User Guide WARNING Electrical Safety To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 24Vdc 0 5A When used with the optional external power supply SPS 12A 015 or similar rated PSU the power supply shall be a Listed power supply with a LPS output rated 24V min 0 5A Australia Warning This equipment will not operate when mains power fails Operating Ambient Temperatures Operating temperature 32 to 104 F 0 to 40 C Relative humidity 5 to 95 noncondensing Storage temperature 40 to 160 F 40 to 70 C Hearing Aid Compatibility HAC This product is hearing aid compatible Waste Electrical and Electronic Equipment WEEE All Polycom products that fall within the scope of the EU WEEE Directive carry the crossed wheelie bin symbol which advises customers not to recycle electronic products in the domestic waste stream but to recycle them safely as e waste Restriction of Hazardous Substances Directive RoHS All Polycom products comply with the requirements of the EU RoHS Directive Statements of compliance can be obtained fro
67. enu shows on the display To modify the backlight intensity 1 Press the Menu key 2 Select Settings gt Basic gt Backlight Intensity Chapter 4 Customizing Your Phone 71 3 Select Backlight On Intensity 4 Use the Up or Down arrow keys to select high medium low or off then press the Select soft key The default level is High 5 Select Backlight Idle Intensity 6 Use the Up or Down arrow keys to select high medium low or off and then press the Select soft key The default level is Low 7 Select Maximum Intensity 8 Press the Up or Down soft keys to increase or decrease the backlight intensity 9 Press the Ok soft key to accept changes Changing the Backlight Timeout You can change the length of time your phone is idle before the backlight changes to the Backlight Idle Intensity To change the backlight timeout 1 Press the Menu key 2 Select Settings gt Basic gt Backlight Timeout 3 From the Backlight Timeout screen scroll to the timeout you want then press the Select soft key The default timeout is 40 seconds SoundPoint IP 32x 33x User Guide 72 Changing the Language Many languages are supported by the SoundPoint IP 32x 33x SIP phone To change the language 1 Press the Menu key 2 Select Settings gt Basic gt Preferences gt Language The Language screen displays as shown next 3 Scroll through the list of available languages 4 Press the Select key to co
68. er this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from Failure to follow Polycom s installation operation or maintenance instructions Unauthorized product modification or alteration Unauthorized use of common carrier communication services accessed through the product Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS SoundPoint IP 32x 33x User Gu
69. eriod the channel closes and the broadcast ends 5 When you finish your broadcast do one of the following Release the Talk soft key Press the End PTT soft key After you tap the End PTT soft key you can immediately initiate another broadcast on another channel even if the previous broadcast is still in its waiting period Receiving PTT Broadcasts To receive a broadcast sent on a particular channel you need to subscribe to that channel To subscribe to a channel see Updating Channel Subscriptions SoundPoint IP 32x 33x User Guide 60 How you receive a PTT broadcast depends on the broadcast priority whether you re in an active call or if you re allowed to receive broadcasts during active calls You ll receive broadcasts on the channels you re subscribed to as well as Channel 24 the default Priority channel and Channel 25 the default Emergency channel If you ve enabled Do Not Disturb on your phone you ll only receive Emergency broadcasts Non emergency broadcasts won t display or play on your phone When a broadcast ends your phone emits an end of transmission beep and enters a 10 second waiting period During this period you can respond to the broadcast see Replying to PTT Broadcasts Receiving PTT Broadcasts When You re Not in an Active Call If you receive a broadcast and you re not in an active call the broadcast displays in the center of your screen and immediately plays reg
70. eriod until someone broadcasts again If no activity occurs within the waiting period the channel closes and no more broadcasts can take place Ending PTT Broadcasts You can end a PTT broadcast by releasing the Talk soft key or by tapping the End PTT soft key After you end a broadcast the channel remains open so others can respond Chapter 3 Using the Advanced Features of Your Phone 61 If you release the Talk soft key without pressing the End PTT soft key You can resume the broadcast by pressing and holding the Talk soft key if the broadcast is in a wait period You can t initiate another broadcast on another channel until the waiting period ends If you press the End PTT soft key You can t resume the broadcast by pressing and holding the Talk soft key You can immediately initiate another broadcast on another channel Adjusting the Volume of PTT Broadcasts You can adjust the volume of PTT broadcasts while they play During a broadcast press either Volume Up or Volume Down to raise or lower the volume of the broadcast If you adjust the volume of a non emergency broadcast your phone retains the adjusted volume for all subsequent non emergency broadcasts However only system administrators can adjust the volume level of an Emergency broadcast Changing Where Broadcasts are Played While you send a broadcast you can pick up the handset or press the Speakerphone or the Headset key and continue sp
71. etwork performance Web Info The Web Info icon highlights supplementary information available online such as documents or downloads on support polycom com or other locations Timesaver The Timesaver icon highlights a faster or alternative method for accomplishing a method or operation Power Tip The Power Tip icon highlights faster alternative procedures for advanced administrators already familiar with the techniques being discussed Troubleshooting The Troubleshooting icon highlights information that may help you solve a relevant problem or to refer you to other relevant troubleshooting resources Introduction xi Name Icon Description Settings The Settings icon highlights settings you may need to choose for a specific behavior to enable a specific feature or to access customization options The following typographic conventions are used in this guide Table 2 Typographic Conventions Convention Description Bold Highlights interface items such as menus soft keys file names and directories Also used to represent menu selections and text entry to the phone Italics Used to emphasize text to show example values or inputs and to show titles of reference documents available from the Polycom Support web site and other reference sites Blue Used for cross references to other sections chapters or parts in this document Used for URL links to external web pages or documents If you click o
72. g the Down arrow key Note Entering URLs or IP addresses Pressing also allows for URL or IP address entry These options are only available to system administrators in appropriate menu items For example when editing directory contacts use Abc abc or 123 and when editing server addresses use URL IP or 123 User Tip Entering Special Characters To enter the character use the key to access the appropriate special character cannot be entered using its own key because it is used to change text entry modes Press the Ok soft key to save your changes Press the Cancel soft key to clear your changes Press and hold the Backspace soft key to delete an entire field Chapter 1 Getting Started with Your Phone 7 Note All Capitals Not Supported ABC mode is not supported on the SoundPoint IP 32x 33x phone However it is possible to enter an uppercase character by following these steps 1 Select the abc or Abc soft key 2 Enter the value in lower case 3 While the letter is highlighted press the arrow up key It will convert to uppercase Registering the Phone Generally your phone will be deployed with multiple other phones In this case your system administrator will configure the phone parameters beforehand so that after you set up your phone the phone will be registered and ready to use If your phone is not part of a large phone deployment your phone may not be registered after you set it up Before you
73. ge is waiting 5 Microphone Allows handsfree audio transmission during calls and conferences 6 Volume Keys Adjust the volume of the handset headset speaker and ringer Understanding the Phone Keypad The following figure shows the keys on the phone Chapter 1 Getting Started with Your Phone 3 1 Line Key 1 Activate a line that can be assigned to your phone 2 Line Key Activate a line that can be assigned to your phone This key cap can be switched with a Message key cap included in shipping package Individual multi color LEDs display the dynamic call state and remote user status presence 3 Display Control Keys Use arrow keys to scroll through the displayed information Use the Select key to select a field of displayed data or enter edit mode for some settings 4 Hold Holds an active call or resumes a held call 5 Headset Allows you to place and receive calls through an optionally connected headset 6 Speakerphone Allows for handsfree communication during calls 7 Microphone Mute Mutes local audio during calls 8 Dial Pad Provides the 10 digits alphabetic characters and special characters available in context sensitive applications 9 Menu Key Access local and call server features 10 Dial Key Dials phone numbers or allows you to view the placed call list 11 Soft Keys The screen will display labels for these keys to identify their context sensitive functions SoundPoint I
74. he phone Check that the switch or hub is operational flashing link status lights or contact your system administrator Check if the LAN port is active or inactive Press the menu key and then select Status gt Network gt Ethernet From the Ethernet page scroll to the LAN port field and verify that it is active To attempt re registration to the call server restart your phone Contact your system administrator Chapter 5 Troubleshooting Your Phone 77 Calling Table 5 4 Calling There is no dial tone If there is no dial tone power may not be correctly supplied to the phone try one of the following Check that the display is illuminated Make sure the LAN cable is inserted properly at the rear of the phone try unplugging and re inserting the cable If using in line powering have your system administrator check that the switch is supplying power to the phone The dial tone is not present on one of the audio paths If dial tone is not present on one of the audio paths do one of the following Switch between Handset Headset if present or Hands Free Speakerphone to see if dial tone is present on another path If dial tone exists on another path connect a different handset or headset to isolate the problem The line icon shows an unregistered line icon If you see the following icon your phone is unregistered If your phone is not registered contact your system administra
75. hone 11 Using the handset Using the speakerphone Using the headset In all cases the active call displays on the screen showing call duration and destination If your phone is configured with multiple call appearances see Answering Calls When the Phone has Multiple Call Appearances To answer a call using the handset Pick up the handset To answer a call using Handsfree Speakerphone mode With the handset on hook do one of the following steps Press the Speakerphone Key Press the Line Key with the incoming call where the line status indicator is flashing green Press the Answer soft key To answer a call using the headset Press the Handset Key to answer the call through an optionally connected headset If Headset Memory Mode is activated press the Line Key opposite the incoming call where the line status indicator is flashing green or the Answer soft key See Using a Headset Answering When in Another Call If you have an active call and an incoming call arrives on the same or a different Line Key the following happens A call waiting tone beeps If your phone is configured for a single Line Key per line The second call may cause a call waiting tone to beep and the second call appearance will display The call waiting prompt identifying the incoming caller displays for 10 seconds You can ignore answer or reject the call The Reject soft key o
76. hone The topics include Calling and Answering While Your Phone Rings During Calls Changing the Way Calls Are Answered Working with Call Lists Working with Your Contact Directory Working with Your Corporate Directory Controlling What is Heard Managing Speed Dials Accessing Voice Mail Working with Multiple and Shared Lines Locking and Unlocking Your Phone Logging Into Phones To read about the phone s basic features see Using the Advanced Features of Your Phone To customize your phone see Customizing Your Phone If you require additional information or assistance with your new phone contact your system administrator Calling and Answering At any time only one active call may be in progress on your phone The active call is the one that has audio associated with it There may be up to three other calls on hold or in an Incoming call or Ringing state on a particular line Use the up and down arrow keys to switch between these calls With two lines there can be a maximum of eight calls or four conferences on your phone Calls are ordered using the following priorities active alerting then held Calls with the same priorities are ordered oldest first If there are no current calls this list is empty SoundPoint IP 32x 33x User Guide 10 Your phone displays the active incoming call on the screen You can access inactive calls calls on hol
77. hone number directly or search for the number in the Contact Directory or Call Lists For more information see Placing Calls Searching Your Contact Directory or Managing Call Lists 2 Press Conf soft key to create a new call The active call is placed on hold 3 Call the second party SoundPoint IP 32x 33x User Guide 24 4 When the second party answers press the Conf soft key again to join all parties in the conference To set up a conference call using the Join soft key When you are in an active call If you have one call on hold on the same line or other line use the down arrow key to go to the call on hold then press the Join soft key A conference is created with the active call the call on hold and yourself If you have more than one call on hold use up and down arrow keys to switch to the desired call on hold press the Join soft key A conference is created with the active call the call on hold and yourself Splitting Conference Calls When a conference is established a Split soft key is available When you split a conference you end the conference and place all parties on hold The Split soft key is available during conference calls and when a conference call is on hold To split a conference call Press the Split soft key to split the conference Both parties will be on hold Holding and Resuming Conference Calls When you place a conference call on hold you place all other
78. ibe the basic phone features User Guides which describe both basic and advanced phone features Technical Notifications which describe workarounds to existing issues and provide expanded descriptions and examples Customer Feedback We are constantly working to improve the quality of our documentation and we would appreciate your feedback Please send email to VoiceDocumentationFeedback polycom com For support or service please contact your Polycom reseller or visit support polycom com for software downloads product document product licenses troubleshooting tips service requests and more Polycom recommends that you record the phone model numbers software both the Updater and UC Software and partner platform for future reference Phone models Updater version UC Software version Partner Platform 1 Chapter 1 Getting Started with Your Phone This chapter includes overview information that you may find helpful when you re just starting to learn about your Polycom SoundPoint IP 32x 33x desktop phone or when you have experience but you need a quick refresher Note Phone Features Not Available Certain phone settings are configurable by your system administrator and may not be available on your phone The SoundPoint IP 32x 33x provides a powerful yet flexible IP communications solution delivering excellent voice quality The graphic display supplies content for call information multiple
79. ible within the active call window on the graphic display In the figure below the call to James Dean has currently lasted 2 hours 48 minutes 23 seconds User Tip Automatically Placing Calls After a Certain Number of Digits are Entered Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits If your phone does not automatically place the call after you enter a phone number press the Dial key If the call is placed before you enter all of the digits contact your system administrator to possibly modify the dial plan associated with your phone Calling Using the Handset To place a call using the handset Do the following steps in any order Pick up the handset Dial the desired number using the dial pad Chapter 2 Using Your Phone 15 Note URL or IP Dialing URL or IP dialing is not supported on registered phones If your phone is intentionally unregistered the default dialing mode is by URL Calling Using the Speakerphone To place a call using Handsfree Speakerphone mode With the handset on hook do one of the following Press the Dial key one of the Line Keys the Speakerphone key or the NewCall soft key Dial the desired number using the dial pad Dial the desired number using the dial pad Press the Dial key one of the Line Keys the Speakerphone key Note Speakerphone Does Not Work If your speakerpho
80. ide Safety Compliance and Disposal Information Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferences received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experience radio TV technician for help Mo
81. is marked Not for Resale or NFR you may not resell it or otherwise transfer it for value 2 6 Copyright All title and copyrights in and to the Software Product including but not limited to any images photographs animations video audio music text and applets incorporated into the Software Product the accompanying printed materials and any copies of the Software Product are owned by Polycom or its suppliers The Software Product is protected by copyright laws and international treaty provisions Title ownership rights and intellectual property rights in the Software Product shall remain In Polycom or its suppliers Title and related rights in the content accessed through the Software Product is the property of such content owner and may be protected by applicable law This Agreement gives you no rights in such content 2 7 Confidentiality The Software Product contains valuable proprietary information and trade secrets of Polycom and its suppliers and you shall protect the confidentiality of and avoid disclosure and unauthorized use of the Software Product 2 8 Dual Media Software You may receive the Software Product in more than one medium Regardless of the type or size of medium you receive you may use only one medium that is appropriate for your single Product You may not use or install the other medium on another Product 2 9 Reservation Polycom reserves all rights in the Software Product not expressly gra
82. ject the call depends on how the system administrator has configure call rejection By default the caller will asked to leave a voicemail SoundPoint IP 32x 33x User Guide 20 During Calls When you re in a call you can do the following Change the way you listen to calls See Alternating Between Handset Headset and Speakerphone Place the call on hold See Holding and Resuming Calls Transfer the call to another party See Transferring Calls Set up a conference call with the call you re in and another party See Setting Up Conferences Alternating Between Handset Headset and Speakerphone During a call you can alternate between handset headset or speakerphone modes by picking up the handset or pressing the Headset or Speakerphone key For example if you re using the handset you can switch to headset mode by pressing the Headset key or switch to speakerphone mode by pressing Speakerphone key Holding and Resuming Calls To place a call on hold press the Hold key The held call is indicated on the screen by the hold icon as the line indicator shown next Press the Hold key again or the Resume soft key to resume the call The active audio icon one of Handset Headset or Speakerphone displays as the line indicator When a call has been on hold for an extended period of time both visual and audible alerts appear Contact your system administrator to determine if this feature is enabled disab
83. l index displays 6 Press the Select key to select the speed dial index for edit 7 Do one of the following steps Enter the next available speed dial index Delete the existing speed dial index by using the Backspace soft key and then enter a new speed dial index 8 Press the Ok soft key to accept changes To assign a new speed dial key 1 Press and hold the second line key if unassigned A new empty entry in the contact directory is automatically opened allowing contact information to be added 2 Press the Select key to enter a first name 3 Enter the first name of the contact using the dial pad 4 Press the Ok soft key to accept changes 5 Press the Down arrow key to display the next field in the contact s entry 6 Repeat steps 2 to 5 to enter the last name of the contact 7 Repeat steps 2 to 5 to enter a contact number 8 Repeat steps 2 to 5 to change the Speed Dial Index if desired The index can be any value between the next available index value and the maximum 99 Chapter 2 Using Your Phone 41 User Tip Assigning Speed Dial Index Values Polycom recommends that you assign speed dial index values consecutively For example the second Line Key is assigned to the speed dial index value 2 9 Press the Yes soft key to accept changes Accessing Voicemail Your voicemail is saved in a centralized location and may be accessed from your phone New Voicemail messages are indicated by
84. law notwithstanding this limitation The Software Product is licensed as a single product Its component parts may not be separated for use on more than one Product 2 2 Backup Except as expressly provided for under this Agreement you may not copy the Software Product except however you may keep one copy of the Software Product and if applicable one copy of any previous version for back up purposes only to be used in the event of failure of the original All copies of the Software Product must be marked with the proprietary notices provided on the original SoundPoint IP 32x 33x User Guide Software Product You may not reproduce the supporting documentation accompanying the Software Product 2 3 Modifications You may not modify translate or create derivative works of the Software Product 2 4 Proprietary Notices You may not remove or obscure any proprietary notices on or in the Software Product or the supporting documentation 2 5 Software Transfer You may permanently transfer all of your rights under this Agreement provided you retain no copies you transfer all of the Software Product including all component parts the media any printed materials any upgrades this Agreement and if applicable the Certificate of Authenticity and any recipient agrees to the terms of this Agreement If the Software Product is an upgrade any transfer must include all prior versions of the Software Product However if the Software Product
85. le your phone to save Corporate Directory search results and to remember the last person you viewed in the directory Whenever you re display Corporate Directory the last person you viewed will display If you searched for a person the results of the last search you submitted will display To enable this feature press the Menu key and then select Settings gt Basic gt Preferences gt Corporate Directory gt View Persistency Select Enabled press the Select soft key and then press the Menu key to exit the menu To search for a particular contact in the corporate directory 1 Press the Dir soft key 2 Press the Down arrow key then press the Select key to select the corporate directory 3 Search for the contact in one of the following ways In the search line enter the first few characters of the contacts s last name using the dial pad For example to search for James Woller enter wo in the search line SoundPoint IP 32x 33x User Guide 36 Press the Submit soft key In this example James Woller appears in the search results Press the AdvFind soft key enter search values in the displayed fields For example enter Wong as the last name Press the Submit soft key In this example Will Wong appears in the search results You can dial any successful matches from the resulting information on the phone s screen Adding Corporate Directory Contacts to Your Contact Directory You can save any contact
86. led what the time period is and what sound effects are available When active on a call the sound effects are played at a volume that is typically lower than the normal ringer volume User Tip Muting Yourself During a Conference Using the Hold feature generates music or a beeping tone avoid placing a conference call on hold If you re in a conference call and you don t want anyone to hear you press the Microphone Mute key instead Chapter 2 Using Your Phone 21 Handling Multiple Calls on Hold If multiple calls are on hold use the up and down arrow keys to switch between the calls then press the Resume soft key to resume the desired call If two or more calls are on hold an indication appears on the graphic display for example 3 4 indicating that this is the third call out of four calls If calls are on hold on more than one Line Key all calls are combined into a single call list The Line Key that a call is associated with is indicated by the line icon in reverse colors Pressing a Line Key with calls on hold will place the current active call on hold and resume the first call on that Line Key Transferring Calls You can transfer a call in one of three ways Consultative transfer The party to whom you want to transfer the call answers their phone before you transfer the call or hang up You can consult with them before completing the transfer See Performing a Consultative Transfer Blind tran
87. les ringing only You will still see a visual notification of the call and have the option to answer the call Multiple Lines and Do Not Disturb By default the Do Not Disturb feature applies to all lines on your phone Your system administrator can enable your phone so that you can enable Do Not Disturb on a line by line basis When you enable Do Not Disturb for a particular line a flashing X displays beside the line indicator on the screen You can still enable Do Not Disturb for all lines by enabling Do Not Disturb on all lines Working with Call Lists Your phone maintains a list of all missed answered and placed calls Missed and answered calls form a Received Calls list and placed calls form a Placed Calls list Each list can have up to 99 entries and displays the list title and first two calls in the list Beside each entry in the Received Calls list a symbol indicates whether the call was answered or missed Press the Callers soft key to view the Received Calls list shown next Press the Dial key to view the Placed Calls list shown next Chapter 2 Using Your Phone 29 User Tip Shortcuts to Call Lists Press the right arrow key from the idle screen to access the Placed Calls list Press the left arrow key from the idle screen to access the Received Calls list Press the down arrow from the idle screen to access the Missed Calls list You can use these shortcuts while placing calls or performing transferring and
88. level The following figure shows that the Left arrow Right arrow Down arrow and Select keys can be used at this point Note Automatically Exiting the Menu After 40 seconds of inactivity the menu system will also automatically exit to the idle screen unless an edit session is in progress Press and hold for one second from the idle screen The Line 2 Key to point to the contact where you can scroll through the individual fields The Dial Key to the Placed Calls list Pressing the Dial Key again will call the highlighted number Pressing the Dial Key while dialing will dial the current number SoundPoint IP 32x 33x User Guide 6 Entering Data and Editing Fields To enter text using the dial pad press the number keys one or more times For example for A press 2 and for C press 222 The text that can be entered by a key is shown beneath the entry line This is true for all languages that the phone can display When in text entry mode the title will show whether keys will generate numbers 1 or characters a or A The type of text entry available is displayed in the title line as shown next Switch between alphabetic with and without an uppercase letter first and numeric text entry by pressing the key Special characters like and _ are considered alphabetic and appear when you press 1 or 0 Switch to uppercase by pressing the Up arrow key and to lowercase by pressin
89. ll during the Call Waiting prompt first 10 seconds The phone s soft key labels are updated with Ignore Answer and Reject Wait for the Call Waiting prompt to disappear use the Down arrow key to scroll to the incoming call and then answer the incoming call This places the original call on hold and refreshes the soft key labels If two or more call appearances are in use one will appear on the display and the total number will be indicated by a counter at the top right corner of the display For example 3 4 indicates that the highlighted call is the third one out of a total of four You can also place another outbound call on the same first line Press the Hold key during the first call and press the NewCall soft key to obtain dial tone for a second call Supporting Shared Lines Your SoundPoint IP 32x 33x phone supports shared lines A shared line is indicated by a different line icon In the following figure the line 3413 is private and the line 3416 is shared SoundPoint IP 32x 33x User Guide 44 If two phones share a line an incoming call to that number will cause both phones to ring The call can be answered on either phone but not both You can transfer hold or conference calls on shared lines Note Using Shared Lines Shared lines are an optional feature and may not be supported on your particular system Shared lines are not supported on lines registered to a Microsoft Lync Server 2010 For more inf
90. ls Subscriptions screen use the down arrow key to select a channel to subscribe to then press the Select key 4 Use the Left or Right arrow keys to select Yes then press the Ok soft key Allowing PTT Broadcasts to Play During Active Calls The Accept While Busy option enables PTT broadcasts to come in as active calls if enabled or as Pending if disabled A Pending page displays as if it were held If enabled a PTT broadcast will interrupt phone calls and you ll hear the audio of both the phone call and the PTT broadcast The party on the other end of the phone call cannot hear the PTT broadcast unless that party has also enabled Accept While Busy If disabled the incoming PTT broadcasts won t disrupt the phone call and you won t hear the broadcast To hear the PTT broadcast select the broadcast and press the Select soft key the phone call will automatically be held Or hold or end the phone call To allow or disallow PTT broadcasts to play during an active call 1 Press the Menu key then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk 2 From the PTT Channel Configuration screen use the down arrow key to locate Accept While Busy then press the Select key 3 From the Accept While Busy screen use the Left or Right arrow key to select Enabled or Disabled then press the Ok soft key The default setting is Disabled When enabled your phone will accept and play broadcasts
91. m TypeApproval polycom com Polycom Take Back In addition to any mandated take back requirement Polycom offers free recycling of its branded products to business users Detailed information is available at http www polycom eu documents company about_us producer_responsibility_statement pdf Russia n Compliance Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity DoC 2950 Expiry 22 06 2012 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity DoC 2948 Expiry 22 06 2012 SoundPoint IP 32x 33x User Guide Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity DoC 2949 Expiry 22 06 2012 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity DoC 2947 Expiry 22 06 2012 GOST R Certificate US 05 B00987 Expiry 21 06 2012 New Zealand Telepermit Polycom SoundPoint IP321 331 and 335 VoIP Telephone PTC 220 08 063 PTC General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance th
92. mail In Chapter 3 Using the Advanced Features of Your Phone you learn how to use buddy lists and broadcast messages and how to update your phone s configuration Chapter 4 Customizing the Phone provides instructions on how to make basic changes to the phone s display Chapter 5 Troubleshooting Your Phone explains error messages and what to do if you have issues with your phone SoundPoint IP 32x 33x User Guide x What s New in This Guide You can use your SoundPoint IP 321 331 and 335 with Microsoft Lync if so configured by your system administrator See Integrating With Microsoft Lync Server 2010 Conventions Used in This Guide The following icons are used in this guide Table 1 Icons in this Guide Name Icon Description Note The Note icon highlights information of interest or important information needed to be successful in accomplishing a procedure or to understand a concept Administrator Tip The Administrator Tip icon highlights techniques shortcuts or productivity related tips Caution The Caution icon highlights information you need to know to avoid a hazard that could potentially impact device performance application functionality or successful feature configuration Warning The Warning icon highlights an action you must perform or avoid to prevent issues that may cause you to lose information or your configuration setup and or affect phone or n
93. ming calls from a particular contact to a third party To divert incoming calls from a contact to a third party 1 Follow the instructions in Updating Your Contact Directory 2 Using the up and down arrow keys scroll through the fields to find the Divert Contact field 3 Press the Edit soft key 4 Enter the number of the party to whom you want to divert the call then press the Ok soft key 5 Using the up and down arrow keys scroll through the fields to find the Auto Divert field 6 Press the Edit soft key 7 Using the up and down arrow keys select Enabled then press the Ok soft key 8 Press the left arrow key repeatedly to return to the idle screen Temporarily Refusing All Calls Do Not Disturb You can prevent the phone from ringing on incoming calls by pressing the Menu key and then selecting Features gt Do Not Disturb A flashing icon and text on the graphic display indicates that Do Not Disturb is on SoundPoint IP 32x 33x User Guide 28 Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator To disable Do Not Disturb press the Menu key and then select Features gt Do Not Disturb again Note Enabling Do Not Disturb This feature is local to the phone and may be overridden by call server settings For more information contact your system administrator Enabling Do Not Disturb on shared lines disab
94. n arrow key to display the next field in the contact s entry 9 Repeat steps 4 to 8 to enter the last name of the contact 10 Repeat steps 4 to 8 to enter a contact number This is a required field and it must be unique not already in the directory Entry to this field is number as denoted by 123 11 Repeat steps 4 to 8 to change the Speed Dial Index if desired It is automatically assigned to the next available index value For more information see Managing Speed Dials 12 Repeat steps 4 to 8 to change any other fields if desired 13 Press the Left arrow key to end the contact s data entry 14 Press the Yes soft key to accept changes Adding Contacts from Call Lists You can save call information from a call list to your contact directory The contact s first and last names if available and contact number are saved To add a contact from a call list 1 Do one of the following steps Press the Callers soft key to view the Received Calls list Press the Dial key to view the Placed Calls list 2 Use the Up and Down arrow keys to scroll through the list to find the contact 3 Press the Select key to select the entry Chapter 2 Using Your Phone 33 4 Optional Press the Info soft key The name is displayed The number time and date when the call started and call duration are accessible using the Down arrow key 5 Optional Press the Down arrow key repeatedly to select the phone number
95. n private lines only After this point the active call is in focus and you must scroll to the incoming call appearance to answer SoundPoint IP 32x 33x User Guide 12 If your phone is configured for multiple Line Keys per line The second call will cause a call waiting tone to be played the second Line Key indicator to fast flash green and an incoming call icon displays The call waiting prompt identifying the incoming caller appears for 10 seconds only You can ignore answer or reject the call The Reject soft key on private lines only If your phone is configured for shared lines The second call will cause a call waiting tone to be played the second Line Key indicator to fast flash green and an incoming call icon appears on the second Line Key The call waiting prompt identifying the incoming caller displays for 10 seconds To answer an incoming call on a line configured for a single Line Key 1 Press the Hold key to place the original call on hold Soft key labels are updated on the display showing Ignore Answer and Reject 2 Answer the incoming call The soft key labels are refreshed and the original call remains on hold Note Using These Procedures Use these procedures after the call prompt disappears The call waiting prompt interrupts the active call for 10 seconds where the incoming call can be immediately dealt with To answer an incoming call on a line configured for multiple
96. n text in this style you will be linked to an external document or web page Underlined Blue Fixed width font Used for code fragments and parameter names The following writing conventions are used in this guide Table 3 Writing Conventions Convention Description lt MACaddress gt Indicates that you must enter information specific to your installation phone or network For example when you see lt MACaddress gt enter your phone s 12 digit MAC address If you see lt installed directory gt enter the path to your installation directory gt Indicates that you need to select an item from a menu For example Settings gt Basic indicates that you need to select Basic from the Settings menu In this guide SoundPoint IP 32x 33x refers to the SoundPoint IP 321 331 and 335 phones SoundPoint IP 32x 33x User Guide xii Recommended References You can find all referenced Technical Notifications on the Polycom Support Web site at http support polycom com PolycomService support us support voice soundpoint_ip VoIP_Technical_Bulletins_pub html You can find all Polycom phone documentation on the Polycom Support Web site at http support polycom com voice For other references look for the Web Info icon Getting Help and Support The following related documents for SoundPoint IP 32x 33x phones are available Quick Start Guides which describe how to assemble phone Quick User Guides which descr
97. nc Server 2010 and communicate with others using Microsoft Lync From your phone you can invite join control and monitor integrated multipoint audio and video conferences Any contacts added through your buddy status list will appear as a contact in Microsoft Lync Any contacts added as a contact in Microsoft Lync will appear in your buddy status list To view and change your presence see Updating Your Presence Settings For more information on integrating with Microsoft Lync Server 2010 contact your system administrator Chapter 3 Using the Advanced Features of Your Phone 57 Note Login Credentials Supplied by Your System Administrator Your login credentials will be set up by your system administrator so your phone is authorized to communicate with Microsoft Lync Server 2010 If you have any issues with your login credentials see Accessing Features with Your Login Credentials Adding Buddies To add a contact to your buddy list 1 Press the Menu key then select Features gt Presence gt Buddy Status 2 Do one of the following steps If the buddy list is empty press the Select key If the buddy list is not empty use the Up arrow key to scroll up the new entry press the Select key If the buddy list is not empty press the Select key to select an entry and press the Add soft key to add a new entry 3 Enter the desired contact name and press the Ok soft key You can also delete a contact from your
98. ne doesn t work after you press the Speakerphone key your system administrator has disabled the speakerphone on your phone Handle calls using the handset or headset instead If the system administrator disabled the speakerphone on your phone Handsfree mode disabled displays on the screen Calling Using a Headset To place a call using a headset Do one of the following With the optional headset connected press the Dial key one of the Line Keys or the NewCall soft key Press the Headset key Dial the desired number using the dial pad With the optional headset connected dial the desired number using the dial pad Press the Headset key Press the Headset key You will hear a dial tone You can enter the desired number now See Using a Headset SoundPoint IP 32x 33x User Guide 16 Calling Using the Dial Key To place a call using the Dial key 1 Do one of the following steps Press the Callers soft key to view the Received Call list You may need to press the More soft key first Press the Dial key to view the Placed Call list 2 Use the up and down arrow keys to scroll through the list to find the contact you want to call 3 Press the Dial key to complete the call Calling from Directories To place a call from the local contact directory 1 Press the Dir soft key 2 Select the local contact directory if it does not appear automatically by pressing the Select key
99. nfirm your choices Text that appears on the screen will change to the language of your choice Saving the Contact Directory Search Filter You can search the contact directory by first name or last name To change the directory search parameter 1 Press the Menu key 2 Select Settings gt Basic gt Preferences gt Directory search 3 Use the Up or Down arrow key to select the directory search parameter Last name is the default directory search parameter 4 Press the Select key to select your choice 5 Press the Yes soft key to accept changes Chapter 4 Customizing Your Phone 73 User Tip Contact Directory Reconfiguration Depending on the size of your local contact directory the reconfiguration may take a few minutes Your phone will restart to set the new directory search mode if you pressed the Yes soft key 75 Chapter 5 Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your Polycom SoundPoint IP 32x 33x phone The tables in this chapter list possible trouble symptoms the likely causes of these issues and the recommended corrective actions to take Power and Startup Issues Controls Access to Screen and Systems Calling Display Audio Issues Productivity Suite To obtain more detailed troubleshooting information you can access certain menus on your phone
100. ns or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option
101. ntacts from Your Contact Directory You can delete contacts from your contact directory To delete a contact from the local contact directory 1 Press the Dir soft key 2 Select your contact directory if it does not appear automatically by pressing the Select key 3 Use the Up and Down arrow keys to scroll through the list to find the contact 4 Press the Select key to select the entry Chapter 2 Using Your Phone 35 5 Press the Delete soft key The contact is deleted from the directory The next entry in the directory displays Working with Your Corporate Directory If your system administrator sets up your corporate directory on your phone you may have read only access to portions of your organization s Corporate Directory You cannot update the contacts in your organization s Corporate Directory Your system administrator determines which contacts you can see From Corporate Directory you can do the following Dial contacts See Calling from Directories Search for contacts See Searching Your Corporate Directory Add contacts to your local Contact Directory See Adding Corporate Directory Contacts to Your Contact Directory Searching Your Corporate Directory When you access Corporate Directory a search screen displays so you can search for a specific contact You can perform a quick search or an advanced search User Tip Saving Your Previous Corporate Directory Search Results You can enab
102. nted to you in this Agreement 3 SUPPORT SERVICES Polycom may provide you with support services related to the Software Product Support Services Use of Support Services is governed by the Polycom policies and programs described in the Polycom provided materials Any supplemental software code provided to you as part of the Support Services is considered part of the Software Product and is subject to the terms and conditions of this Agreement With respect to technical information you provide to Polycom as part of the Support Services Polycom may use such information for its business purposes including for product support and development Polycom will not utilize such technical information in a form that personally identifies you SoundPoint IP 32x 33x User Guide 4 TERMINATION Without prejudice to any other rights Polycom may terminate this Agreement if you fail to comply with any of the terms and conditions of this Agreement In such event you must destroy all copies of the Software Product and all of its component parts You may terminate this Agreement at any time by destroying the Software Product and all of its component parts 5 UPGRADES If the Software Product is labeled as an upgrade you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product A Software Product labeled as an upgrade replaces and or supplements the software that forme
103. o Not Disturb is enabled Phones play Priority broadcasts at the phone s current audio level Emergency By default broadcasts sent to Group Channel 25 are considered Emergency broadcasts An Emergency broadcast will interrupt Normal broadcasts Priority broadcasts and active calls and plays out at near maximum volume even if Do Not Disturb DND is turned on Push to Talk Mode Your system administrator can enable your phone to operate in a broadcast mode called Push to Talk PTT In order to send and receive PTT broadcasts you have to subscribe to PTT channels PTT broadcasts are collaborative you can transmit messages and listen to replies Sending and Receiving PTT Broadcasts By default you re subscribed to Channels 1 24 and 25 This means that you can send and receive PTT broadcasts on Channels 1 24 and 25 When you end a PTT broadcast the channel remains open and enters a waiting period This waiting period gives people who received the broadcast a chance to respond If no one responds within the waiting period the channel closes Sending PTT Broadcasts Before you can send a PTT broadcast you need to choose a channel to broadcast on Or you can hold the Talk soft key to immediately begin broadcasting on Channel 1 the default channel You can change your default channel to any channel you want see Updating the Default Channel If you change your default channel you ll need to make sure you re subscribed
104. one for your phone to identify it when it rings Or you can choose distinctive ring tones for different lines Note Using Silent Ring If you configure your SoundPoint IP 32x 33x phone for silent ring press the incomng Line key or the Answer soft key to answer the call If your handset is off hook the call is routed to the handset If your handset is on hook the call is routed to the speaker To change the incoming ring to a desired sound 1 Press the Menu key 2 Select Settings gt Basic gt Ring Type 3 Optional If multiple lines are configured on your phone select the line to change from the list using the Up and Down arrow keys 4 Using the Up and Down arrow keys select the desired ring type SoundPoint IP 32x 33x User Guide 38 Press the Play soft key to hear the selected ring type 5 Press the Select soft key to change to the selected ring type Setting Ring Tones for Contacts You can set a distinctive ring tone for each contact in your contact directory so you can distinguish callers To change the ring type field for a contact see Updating Your Contact Directory Changing the Speaker Volume During a call you can adjust the speaker volume by pressing the Volume Up or Volume Down keys Note Preset Handset and Headset Volumes To conform to regulatory requirements handset and headset volume will return to a preset level after each call but your system administrator can change this Handsfree Sp
105. ons of your corporate directory through your phone The contacts that you can see are determined by your system administrator You can place calls to contacts in your corporate directory You may be able to add contacts from the corporate directory to your local contact directory With your contact directory you can Dial contacts See Calling from Directories Search for contacts See Searching Your Contact Directory If you can update your contact directory you can also Add contacts manually from call lists or from your Corporate Directory See Adding Contacts to Your Contact Directory Update contact information See Updating Your Contact Directory Delete contacts See Deleting Contacts from Your Contact Directory Searching Your Contact Directory Search for a contact by scrolling through the directory entering specific search criteria To search for a particular contact in the local contact directory Press the Dir soft key Select the local contact directory if it does not appear automatically by pressing the Select key Search for a contact using the dial pad You can change the directory search parameter used By default it is the contact s last name For more information see Saving the Contact Directory Search Filter The first time a dial pad key is pressed the first entry whose last name starts with a character that matches the first letter on the key label will be retrieve
106. opyright 1998 1999 2000 Thai Open Source Software Center Ltd and Clark Cooper Copyright 1998 by the Massachusetts Institute of Technology Copyright 1998 2008 The OpenSSL Project Copyright 1995 1998 Eric Young eay cryptsoft com All rights reserved Copyright 1995 2002 Jean Loup Gailly and Mark Adler Copyright 1996 2008 Daniel Stenberg lt daniel haxx se gt Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE 2012 Polycom Inc All rights reserved Polycom Inc 6001 Americ
107. ormation contact your system administrator Call Forwarding is not available on shared lines Do Not Disturb DND on shared lines disables the ringing option only the call appearance still remains Locking and Unlocking Your Phone Locking your phone enables you to do the following Prevent unauthorized outgoing calls Allow only authorized people to answer calls Prevent people from viewing or modifying phone displays or information for example menus directory lists call records and Speed Dial Keys Note Phone Lock Features Locking your phone is a feature that your system may not support For more information see your system administrator Your system administrator can set up your phone to automatically lock if the phone hasn t been used for a certain period of time as well as block the phone s browser while the phone is locked When your phone is locked You can only make an outgoing call to a number from a list of authorized numbers You have to enter a password to answer incoming calls All keys and soft keys are disabled except those that allow you to unlock the phone make an authorized call redial a number or view the browser if enabled You unlock the phone by entering your user password If your phone restarts for any reason while it is locked it will be locked when the phone starts up again unless your phone is configured to start up unlocked When your phone is locke
108. our headset to place answer and end calls Note Using an RJ 9 Headset With Your Phone If your headset has a RJ 9 modular connector a separate Headset Jack Adapter P N 2457 11095 002 is required if you want to use it with SoundPoint IP 321 and 331 phones To purchase the Headset Jack Adapter contact your reseller Plug the headset RJ 9 jack into the adapter and then plug the adapter into the 2 5mm port on the right side of the phone as shown below The headset operates as before Troubleshooting Dealing with Electrostatic Discharge If headsets are deployed in high static environments where users frequently disconnect and re connect the headset to the phone it is possible that the phone can be damaged by electrostatic discharge ESD You should take precautions to avoid excessive static buildup in your environment This can include humidity control and removal of synthetic materials near the phone location Antistatic spray applied to carpets in the workplace can reduce the level of static buildup SoundPoint IP 32x 33x User Guide 18 Enabling Headset Memory Mode This feature is especially useful for permanent or full time headset users You can set up your phone so that all incoming and outgoing calls use your headset At any time you can switch to handset or speakerphone mode Web Info Supported Headsets For a list of supported headsets see Technical Bulletin 37477 Polycom SoundPoint IP and VVX 1500 Headset Comp
109. r Hungarian Alul rott Polycom UK Ltd nyilatkozom hogy a Polycom SoundPoint IP 321 331 335 megfelel a vonatkoz alapvet k vetelm nyeknek s az 1999 5 EC ir nyelv egy b el r sainak Norsk Norwegian Polycom UK Ltd erkl rer herved at utstyret Polycom SoundPoint IP 321 331 335 er i samsvar med de grunnleggende krav og vrige relevante krav i direktiv 1999 5 EF Polski Polish Niniejszym Polycom UK Ltd o wiadcza e Polycom SoundPoint IP 321 331 335 jest zgodne z zasadniczymi wymaganiami oraz innymi stosownymi postanowieniami Dyrektywy 1999 5 WE Portugu s Portuguese Polycom UK Ltd declara que este Polycom SoundPoint IP 321 331 335 est conforme com os requisitos essenciais e outras disposi es da Directiva 1999 5 CE Slovensko Slovenian Polycom UK Ltd izjavlja da je ta Polycom SoundPoint IP 321 331 335 v skladu z bistvenimi zahtevami in ostalimi relevantnimi dolo ili direktive 1999 5 ES Slovensky Slovak Polycom UK Ltd t mto vyhlasuje e Polycom SoundPoint IP 321 331 335 sp a z kladn po iadavky a v etky pr slu n ustanovenia Smernice 1999 5 ES Suomi Finnish Polycom UK Ltd vakuuttaa t ten ett Polycom SoundPoint IP 321 331 335 tyyppinen laite on direktiivin 1999 5 EY oleellisten vaatimusten ja sit koskevien direktiivin muiden ehtojen mukainen Svenska Swedish H rmed intygar Polycom UK Ltd att denna Polycom SoundPoint IP 321 331 335 st r I verensst mmelse med de v s
110. r by hanging up You can cancel the transfer before the call connects by pressing the Cancel soft key Performing a Blind Transfer When you use a blind transfer you transfer a call without speaking to the party to whom you re transferring the call The call is automatically transferred as soon as you dial the party s number To perform a blind transfer 1 During a call press the Trans soft key 2 Press the Blind soft key 3 From the Blind Transfer to screen place a call to the party to whom you want to transfer the call See Placing Calls If you want to cancel the transfer before the call is placed and return to the original call press the Cancel soft key The call automatically transfers to your specified party Chapter 2 Using Your Phone 23 Setting Up Conferences You can create a conference with other parties using the phone s local conference feature This section contains the following instructions Hosting Conference Calls Splitting Conference Calls Holding and Resuming Conference Calls Ending Conference Calls Hosting Conference Calls You can set up a conference in one of two ways Using the Conf soft key Using the Join soft key if you have an active call and one call on hold on the same or another Line Key To set up a conference call using the Conf soft key 1 Call the first party User Tip Dialing a Phone Number You can either dial the p
111. r or the phone administrator Web Info Accessing Navigating and Using the Web Configuration Utility For detailed information on accessing navigating and using the utility see the Polycom Web Configuration Utility User Guide available from the SoundPoint IP 32x 33x phone support page To access the Web Configuration Utility for your phone 1 Launch the compatible Web browser from a computer on the same network as your phone The supported browsers are Microsoft Internet Explorer version 7 0 and higher Mozilla Firefox version 3 0 X and higher Apple Safari version 5 and higher Google Chrome 2 In the Address Bar of your Web Browser enter the IP address of your phone The IP address is a set of four sets of numbers separated by periods For example if your phone s IP address is 123 22 3 4 enter 123 22 3 4 in the address bar 3 Press the Enter key 4 From the Web Configuration Utility login screen select User and then enter the User password The default password for a User is 123 5 Click Submit The Web Configuration Utility Idle screen is displayed 9 Chapter 2 Using Your Phone Your Polycom SoundPoint IP 32x 33x phone is designed to be used like a regular phone on a public switched telephone network PSTN You can place calls transfer a call to someone else or conduct a conference call This chapter shows you how to use the basic features on your SoundPoint IP 32x 33x p
112. r party known as static forwarding You can forward incoming calls to another party while Do Not Disturb is enabled on your phone Troubleshooting I Cannot Forward a Call on a Shared Line Call Forwarding is not available on shared lines This feature is local to the phone and may be overridden by call server settings For more information contact your system administrator To enable call forwarding to another party 1 Press the Menu key and select Features gt Forward SoundPoint IP 32x 33x User Guide 26 2 Optional If multiple lines are configured on your phone select the line to forward from the list using the up and down arrow keys 3 Using the Up and Down arrow keys select the forwarding type you want to change and then press the Select key The options are Always Forward all incoming calls No Answer Forward incoming calls if not answered by a certain time Busy Forward when you are already in a call 4 Do one of the following If you select Always enter a number to forward all future incoming calls to If you select No Answer enter a number to forward all unanswered incoming calls to and how many rings to wait before forwarding one ring is approximately six seconds A value of 2 is recommended If you select Busy enter a number to forward all future incoming calls to when you are in another call 5 Select the Enable soft key to confirm call forwarding The idle sc
113. rarily Refusing All Calls Do Not Disturb 27 Multiple Lines and Do Not Disturb 28 Working with Call Lists 28 Managing Call Lists 29 Working with Your Contact Directory 30 Searching Your Contact Directory 30 Adding Contacts to Your Contact Directory 30 Adding Contacts Manually 31 Adding Contacts from Call Lists 32 Updating Your Contact Directory 33 Deleting Contacts from Your Contact Directory
114. reen returns with a moving arrow as the line label to confirm call forwarding is enabled To disable call forwarding 1 Press the Menu key and select Features gt Forward 2 Optional If multiple lines are configured on your phone select the line to forward from the list using up and down arrow keys 3 Using the up and down arrow keys select the forwarding type you want to change and then press the Select soft key 4 Press the Disable soft key to turn off call forwarding The idle screen returns and the regular icon display as the line indicator Rejecting Calls from a Contact You can send all incoming calls from a particular contact to your voice and video mail system If you don t have one set up the call will still ring on your phone Chapter 2 Using Your Phone 27 Troubleshooting I Can t Reject Calls on a Shared Line You can t reject calls on shared lines You can only ignore them For more information see Supporting Shared Lines To send incoming calls from a contact to your voicemail system 1 Follow the instructions in Updating Your Contact Directory 2 Using the up and down arrow keys scroll through the fields to find the Auto Reject field 3 Press the Edit soft key 4 Using the up and down arrow keys select Enabled then press the Ok soft key 5 Press the left arrow key repeatedly to return to the idle screen Diverting Calls from a Contact to Another Party You can transfer all inco
115. s the Down arrow key The Login Credentials Password screen displays 6 Change the password by pressing the Select key entering a new value and pressing the Ok soft key 7 Press the Left arrow key repeatedly to return to the Home screen SoundPoint IP 32x 33x User Guide 68 Updating Your Phone s Configuration You can update your phone s configuration without restarting the phone To update your phone s configuration 1 Press the Menu key then select Settings gt Basic gt Update Configuration The Are you sure message displays 2 Press the Yes soft key The configuration is updated Your phone may restart depending on the configuration parameters that you changed 3 If the phone doesn t restart press the Menu key to return to the idle screen Restarting Your Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting Note When to Restart Your Phone Contact your system administrator before attempting to restart your phone You may be able to restore normal operation without restarting the phone In addition your administrator may want to troubleshoot your phone before you restart it If you want to update your phone s configuration don t restart the phone See Updating Your Phone s Configuration When your phone is restarted your call lists are automatically cleared To restart the phone 1 Press the Menu key th
116. se z kladn mi po adavky a dal mi p slu n mi ustanoven mi sm rnice 1999 5 ES Dansk Danish Undertegnede Polycom UK Ltd erkl rer herved at f lgende udstyr Polycom SoundPoint IP 321 331 335 overholder de v sentlige krav og vrige relevante krav i direktiv 1999 5 EF Deutsch German Hiermit erkl rt Polycom UK Ltd dass sich das Ger t Polycom SoundPoint IP 321 331 335 in bereinstimmung mit den grundlegenden Anforderungen und den brigen einschl gigen Bestimmungen der Richtlinie 1999 5 EG befindet Eesti Estonian K esolevaga kinnitab Polycom UK Ltd seadme Polycom SoundPoint IP 321 331 335 vastavust direktiivi 1999 5 E p hin uetele ja nimetatud direktiivist tulenevatele teistele asjakohastele s tetele English Hereby Polycom UK Ltd declares that this Polycom SoundPoint IP 321 331 335 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Espa ol Spanish Por medio de la presente Polycom UK Ltd declara que el Polycom SoundPoint IP 321 331 335 cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999 5 CE Greek Polycom UK Ltd Polycom SoundPoint IP 321 331 335 1999
117. sfer The call is automatically transferred after you dial the number of the party to whom you want to transfer the call See Performing a Blind Transfer Attended transfer The parties are automatically connected to each other after you exit the conference call Set up a conference call and then end your participation For more information see Setting Up Conferences Performing a Consultative Transfer Perform a consultative transfer if you want to talk to the party to whom you re transferring the call Or you can choose not to talk to the party In this case you wait for the party s ring back sound and then transfer the call SoundPoint IP 32x 33x User Guide 22 To perform a consultative transfer 1 During a call press Trans soft key The active call is placed on hold 2 Do one of the following steps Enter the number to which you want to transfer the call A normal or consultative transfer is assumed Press the Normal soft key to access the local contact directory corporate directory or received callers list Then choose either the Dir or Callers soft key Choose the number to which you want to transfer the call 3 As soon as the ring back sound is heard or after the party answers press Trans soft key to complete the transfer You can talk privately to the party to which you are transferring the call before the transfer is completed If you are using a handset you can complete the transfe
118. sword If you set up your phone to ignore incoming calls Do Not Disturb will be applied to all lines on your phone and your phone will not ring To lock your phone 1 Press the Menu key then select Settings gt Basic gt Lock Phone 2 Press the Select key 3 Select how you want incoming calls handled when your phone is locked Allow ringing when locked Select this option if you want your phone to ring when you have an incoming call If you choose this option you can answer a call by entering your password SoundPoint IP 32x 33x User Guide 46 DND when locked Select this option if you don t want your phone to ring You won t have the option to answer incoming calls All incoming calls will go to your mail system if enabled and display in your Missed Calls list The default setting is Allow ringing when locked Note Using DND When Locked Enabling DND when locked on shared lines disables ringing only You will still see a call appearance and have the option to answer it 4 Press the left arrow key repeatedly to return to the idle screen 5 Press the Lock soft key Your phone is now locked To unlock your phone 1 From the idle screen press the Unlock soft key 2 Enter your password then press the Enter soft key For information on your user password including what to do if you forget your user password see About Your User Password The phone unlocks Calling and Answering from a Lo
119. te networks making use of Voice over IP technology are required to provide echo cancellation for all voice calls The combined effect of audio VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be required Modification of this Polycom SoundPoint IP321 331 and 335 VoIP Telephone for the New Zealand Network SoundPoint IP 32x 33x User Guide All samples of Polycom SoundPoint IP321 331 and 335 VoIP Telephones connected to the Telecom network shall be equipped with the following software batch Rev 3 0 2 0917 Equipped with this software batch the IP telephone is known to comply with the New Zealand speech transmission plan End User License Agreement for Polycom Software This End User License Agreement Agreement is a legal agreement between you either an individual or a single entity and Polycom B V for the Polycom Software Product licensed by Polycom B V in Europe the Middle East Africa and Asia Pacific or Polycom Inc for the Polycom Software Product licensed by Polycom Inc in the rest of the world collectively Polycom The Software Product includes the computer software included herewith and may include associated media printed materials and online or electronic documentation Software Product By clicking I agree or by installing copying or otherwise using the Software Product you agree to be bound by the terms of this Agreement If you do not agree to
120. the terms of this Agreement do not install or use the Software Product and return it to your place of purchase for a full refund The Software Product is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties The Software Product is licensed not sold to you and its use is subject to the terms of this Agreement 1 GRANT OF LICENSE Subject to the terms of this Agreement Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product the Product You may use the Software Product only in connection with the use of the Product You are not permitted to lease rent distribute or sublicense the Software Product or to use the Software Product in a time sharing arrangement or in any other unauthorized manner Further no license is granted to you in the human readable code of the Software Product source code Except as provided below this License Agreement does not grant you any rights to patents copyrights trade secrets trademarks or any other rights in respect to the Software Product 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS 2 1 Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the Software Product except and only to the extent that such activity is expressly permitted by applicable
121. tor The phone does not ring If there is a no ring tone but the phone displays a visual indication when it receives an incoming call do the following Adjust the ring level from the front panel using the volume up down keys Check the status of handset headset if connected and through the Hands Free Speakerphone If outbound or inbound calling is unsuccessful Place a call to the phone under investigation Check that the display indicates incoming call information Lift the handset Ensure the dial tone is present and place a call to another extension or number Check that the display changes in response If the ringer is turned off During an incoming call lift the handset press the Speakerphone key or press the Headset key to obtain a dial tone Press the ringing Line Key or the Answer soft key to answer the call If the handset is off hook when you press the Answer soft key or the Line Key the call is routed to the handset If the handset is on hook when you press the Answer soft key or Line Key the call is routed to the speaker SoundPoint IP 32x 33x User Guide 78 The Service Unavailable message displays on the screen This message displays if you pressed the New Call soft key dialed a number with the handset on hook attempted to make a call from the contact directory when the phone was not registered or if you tried to place a call when available phone lines were in use
122. ur SoundPoint IP 32x 33x phone can support up to 2 lines Typically the top most Line Key is reserved for the principal directory number DN of the phone Depending on how your phone is configured the display could resemble one of the following figures Supporting Multiple Line Keys Per Line Your system administrator can configure your phone to have more than one Line Key associated with it This enhances call visualization and simplifies call handling If this is the case the display could resemble the following figure Incoming calls to this line will be distributed evenly among the available Line Keys Similarly outgoing calls will be distributed The SoundPoint IP 32x 33x combines the call appearances for multiple line keys into a single call list Supporting Multiple Call Appearances Your system administrator can configured your phone to have one or more call appearances More than one call appearances is useful if there is an active call and an incoming call arrives Chapter 2 Using Your Phone 43 For example the first figure shows Line 2 in a held call with Dean at extension 1703 and Line 1 has a call on hold The second figure shows Line 1 holding a call from Bob at extension 1701 To answer an incoming call when configured for multiple call appearances Do one of the following steps Press the Hold key to put the original call on hold and then answer the incoming call Answer the incoming ca
123. uration gt Group Paging 2 From the Group Paging Configuration screen use the down arrow key to locate Groups Subscriptions then press the Select key 3 From the Group Subscription screen use the down arrow key to select a group to subscribe to then press the Select key For example you may want to enable subscriptions to Paging Group 6 so you ll be able to send pages to and receive pages sent to this group SoundPoint IP 32x 33x User Guide 66 4 Use the Left or Right arrow keys to select Yes then press the Ok soft key Allowing Pages to Play During Active Calls The Accept While Busy option allows pages to come in as active calls if enabled or Pending if disabled A Pending page displays as if it were held If enabled a page will interrupt phone calls and you ll be able to hear the audio of both the phone call and the page The party on the other end of the phone call cannot hear the page unless that party has also enabled Accept While Busy If disabled the incoming page won t disrupt the phone call and you won t hear the page To hear the page select the page and press the Select soft key the phone call will automatically be held Or hold or end the phone call To allow or disallow pages to play during an active call 1 Press the Menu key then select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen use the down arro
124. vailability Chapter 3 Using the Advanced Features of Your Phone 55 Using Buddy Lists Your phone combines interactive message services and status monitoring to complement messaging applications such as email Live interaction within a pool of phones is possible by monitoring the presence of the parties involved Your phone can watch the status of up to eight other phones or buddies These other phones form your buddy list Your phone displays the status of your buddies in real time Your phone can be watched by up to eight other phones Note Buddies Behave Differently If your call server is Microsoft Lync Server 2010 see Integrating With Microsoft Lync Server 2010 Updating Your Presence Settings You can change your presence settings on your phone To view and change your presence settings 1 Press the Menu key then select Features gt Presence gt My Status 2 Use the Up or Down arrow key to scroll through the list then press the Select soft key to select your new status This affects information sent to phones watching you Presence information will also be sent to watching phones when you go off hook or enable Do Not Disturb Managing Buddies You can select the buddies you want to monitor These contacts form your buddy status list You add contacts to your buddy status list from your contact directory Updating Your Buddy List You can add or delete buddies by updating your contact directory To add or
125. w key to locate Accept While Busy then press the Select key 3 From the Accept While Busy screen use the Left or Right arrow key to select Enabled or Disabled then press the Ok soft key The default setting is Disabled When enabled your phone will accept and play pages while you re in an active call When disabled your phone won t play pages while you re in a call but will hold them as Pending instead Accessing Features with Your Login Credentials If your phone is set up to integrate with Microsoft Lync your system administrator has assigned you login credentials a domain user name and password that your phone requires to access the feature If there is a problem with your login credentials you won t be able to access the feature on your phone When your phone has incorrect login credentials the message Login Credentials failed displays on the screen You must re submit your login credentials To re submit or enter your login credentials 1 Press the Menu key then select Settings gt Basic gt Login Credentials The Login Credentials Domain screen displays Chapter 3 Using the Advanced Features of Your Phone 67 2 Change the domain by pressing the Select key entering a new value and pressing the Ok soft key 3 Press the Down arrow key The Login Credentials User screen displays 4 Change the user name by pressing the Select key entering a new value and pressing the Ok soft key 5 Pres
126. y Mode 18 SoundPoint IP 32x 33x User Guide iv Using Electronic Hookswitch 18 While Your Phone Rings 19 Ignoring Incoming Calls 19 Rejecting Incoming Calls 19 During Calls 20 Alternating Between Handset Headset and Speakerphone 20 Holding and Resuming Calls 20 Handling Multiple Calls on Hold 21 Transferring Calls 21 Performing a Consultative Transfer
127. y be able to place calls to authorized numbers when the phone is in the logged out state If your system administrator has set up emergency numbers on the phone you can place calls to the standard emergency number for example 911 and up to five other authorized numbers You won t be able to call any other numbers until you log in to the phone To place a call to an authorized number from a phone in the logged out state 1 Press the New Call soft key The Place an Authorized Call screen displays as shown next 2 Select the number you want to call then press the Select soft key or the Dial key The call is placed Changing Your User Password You can change your password from any phone that you re logged in to Note Changing the Default Password By default user passwords are factory preset to the numerals 123 Your administrator can change this default password if needed Polycom recommends that you change your password when you first log in to a phone Your system administrator manages your user ID you cannot change it yourself To change your user password 1 Log in to any phone on your network 2 From the idle screen press the Menu key then select Features gt User Login gt Change User Login Password Chapter 2 Using Your Phone 51 The Change User Login Password Old Password screen displays as shown next 3 Press the Select key enter your old password and then press the Ok soft key 4 Press th
128. you can Hold the page End the page This ends the page at your phone only Place a new call Receiving Pages During Active Calls How you handle a page when you re in an active call depends on the page priority and if you re allowed to receive a page when you re in an active call If the page is a Normal If your phone is allowed to receive pages during active calls the page displays in the inactive call group as an active page and immediately plays You ll hear both the original call and the page To hear only the page hold or end the call If your phone isn t allowed to receive pages during active calls the page displays as a Pending page To listen to the page select the page and press the Select soft key Or hold or end the call You can listen to the page by resuming it This will place the active call on hold If page is a Priority or Emergency page the page displays in the inactive call group as an active page and immediately plays You ll hear both the original call and the page To hear just the page hold or end the call Chapter 3 Using the Advanced Features of Your Phone 65 Adjusting the Volume of Pages You can adjust the volume of pages while they play During a page press either Volume Up or Volume Down to raise or lower the page volume If you adjust the volume of a non emergency page your phone will use the adjusted volume for subsequent non emergency pages However

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