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Grandstream GXP1165 User Guide

1. Enter the IPv6 Prefix 64 bits when Prefix Static is used in Statically configured IPv6 address type Enter the DNS Server 1 for IPv6 Enter the DNS Server 2 for IPv6 Enter the Preferred DNS Server for IPv6 Network gt Advanced Settings 802 1X mode 802 1X Identity MD5 Password 802 1X CA Certificate 802 1X Client Certificate HTTP Proxy HTTPS Proxy Allows the user to enable disable 802 1X mode on the phone The default value is disabled To enable 802 1X mode this field should be set to EAP MD5 Enter the Identity for the 802 1X mode Enter the MD5 Password for the 802 1X mode Upload 802 1X CA certificate to the phone or delete existed 802 1X CA certificate from the phone Upload 802 1X Client certificate to the phone or delete existed 802 1X Client certificate from the phone Specifies the HTTP proxy URL for the phone to send packets to The proxy server will act as an intermediary to route the packets to the destination Specifies the HTTPS proxy URL for the phone to send packets to The proxy server will act as an intermediary to route the packets to the FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 52 of 67 Layer 3 QoS Layer 2 QoS 802 1Q VLAN Tag SELMA Innovative IP Voice amp Video destination Defines the Layer 3 QoS parameter This value is used for IP Precedence Diff Serv or MPLS The default value is 12 Assigns the VLAN Tag of the Layer 2 QoS packets The de
2. For example number 2003 1 is configured in phonebook entry When the item is dialed 2003 will be sent as the caller number first After the call is established user needs to press DTMF softkey manually to send 1 as DTMF CALL FEATURES The GXP1160 GXP1165 supports traditional and advanced telephony features including caller ID caller ID with caller Name call forward and etc Table 7 CALL FEATURES Block Caller ID for all subsequent calls 30 e Off hook the phone e Dial 30 FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 28 of 67 31 67 82 70 71 72 73 90 91 SELMA Innovative IP Voice amp Video Send Caller ID for all subsequent calls e Off hook the phone e Dial 31 Block Caller ID per call e Off hook the phone e Dial 67 and then enter the number to dial out Send Caller ID per call e Off hook the phone e Dial 82 and then enter the number to dial out Disable Call Waiting per Call e Off hook the phone e Dial 70 and then enter the number to dial out Enable Call Waiting per Call e Off hook the phone e Dial 71 and then enter the number to dial out Unconditional Call Forward To set up unconditional call forward e Off hook the phone e Dial 72 and then enter the number to forward the call e Press OK softkey or SEND key Cancel Unconditional Call Forward To cancel the unconditional call forward e Off h
3. e By default 4 can be used as SEND to dial the number out Users could disable it by setting User as Dial Key to No from Web GUI gt Account gt Call Settings e For Paging Intercom if the SIP Server PBX supports the feature and has Paging Intercom feature code set up already users do not necessarily need toggle to paging mode in the call screen Simply dial the feature code with extension as a normal call e When dial out via paging user can see the call info header contains answer after 0 and the alert info header contains info alert autoanswer delay 0 in the outgoing INVITE MAKING CALLS USING IP ADDRESSES Direct IP Call allows two phones to talk to each other in an ad hoc fashion without a SIP proxy VoIP calls can be made between two phones if e Both phones have public IP addresses or e Both phones are on the same LAN VPN using private or public IP addresses or FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 21 of 67 tr e Both phones can be connected through a router using public or private IP addresses with necessary port forwarding or DMZ To make a direct IP call please follow the steps below e Press MENU button to bring up main menu e Select Direct IP Call using the navigation arrow keys e Press MENU to enter the Direct IP Call mode e Input the 12 digit target IP address Please see example below e Press the More softkey to make sure the softkey selection I
4. restart again Please do not interrupt or power cycle the phone when the upgrading process is on Firmware upgrading takes around 60 seconds in a controlled LAN or 5 10 minutes over the Internet We recommend completing firmware upgrades in a controlled LAN environment whenever possible NO LOCAL TFTP HTTP SERVERS For users that would like to use remote upgrading without a local TFTP HTTP server Grandstream offers a NAT friendly HTTP server This enables users to download the latest software upgrades for their phone via this server Please refer to the webpage http www grandstream com support firmware Alternatively users can download a free TFTP or HTTP server and conduct a local firmware upgrade A free windows version TFTP server is available for download from http www solarwinds com products freetools free tftp server aspx http tftpd32 jounin net Instructions for local firmware upgrade via TFTP 1 Unzip the firmware files and put all of them in the root directory of the TFTP server 2 Connect the PC running the TFTP server and the phone to the same LAN segment 3 Launch the TFTP server and go to the File menu gt Configure gt Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade 4 Start the TFTP server and configure the TFTP server in the phone s web configuration interface 5 Configure the Firmware Server Path to the IP address of the PC 6 Update
5. Auto Caller ID Display Controls whether the Privacy Header will present in the SIP INVITE message or not The default setting is default the Privacy Header will show in INVITE Use Privacy Header unless Huawei IMS special feature is on If set to Yes the Privacy Header will always show in INVITE If set to No the Privacy Header will not show in INVITE Controls whether the P Preferred Identity Header will present in the SIP INVITE message or not The default setting is default the Use P Preferred Identity P Preferred Identity Header will show in INVITE unless Huawei IMS special Header feature is on If set to Yes the P Preferred Identity Header will always show in INVITE If set to No the P Preferred Identity Header will not show in INVITE Account x gt SIP Settings gt Advanced Features Default setting is No When set to Yes a soft key BSCCenter is displayed on LCD User can access different Broadsoft Call Center agent features via this soft key Please note that Feature Key Synchronization will be enabled Broadsoft Call Center regardless of this setting Broadsoft Hoteling event feature Default setting is No With Hoteling Event Hoteling Event enabled user can access the Hoteling feature option by pressing the BSCCenter soft key When set to Yes the phone will send SUBSCRIBE to the server to obtain call center status The default setting is No Call Center Statu
6. If you have purchased our products through a Grandstream Certified Partner or Reseller please contact them directly for immediate support Our technical support staff is trained and ready to answer all of your questions Contact a technical support member or submit a trouble ticket online to receive in depth support Thank you again for purchasing Grandstream IP phone it will be sure to bring convenience and color to both your business and personal life FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 67 of 67
7. Nae The SIP server subscriber s name optional that will be used for Caller ID display Allows you to access voice messages by pressing the MESSAGE button on Voice Mail User ID the phone This ID is usually the VM portal access number For example in Asterisk server 8500 could be used Account x gt Network Settings This parameter controls how the Search Appliance looks up IP addresses for hostnames There are four modes A Record SRV NATPTR SRV Use Configured IP The default setting is A Record If the user wishes to locate the server by DNS SRV the user may select SRV or NATPTR SRV If Use Configured IP is selected please fill in the three fields below e Primary IP The primary IP address where the phone sends DNS query to e Backup IP 1 e Backup IP 2 If SIP server is configured as domain name phone will not send DNS query but use Primary IP or Backup IP x to send SIP message if at least one of DNS Mode them are not empty Phone will try to use Primary IP first After 3 tries without any response it will switch to Backup IP x and then it will switch back to Primary IP after 3 re tries If SIP server is already an IP address phone will use it directly even User Configured IP is selected This parameter configures whether the NAT traversal mechanism is activated Users could select the mechanism from No STUN Keep Alive UPnP Auto or VPN If set to STUN and STUN serv
8. Selects the level of logging for syslog The default setting is None There are 4 levels DEBUG INFO WARNING AND ERROR Syslog messages are sent based on the following events e product model version on boot up INFO level e NAT related info INFO level e sent or received SIP message DEBUG level e SIP message summary INFO level FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 54 of 67 ER Innovative IP Voice amp Video e inbound and outbound calls INFO level e registration status change INFO level e negotiated codec INFO level e ethernet link up INFO level e SLIC chip exception WARNING and ERROR levels e memory exception ERROR level Configures whether the SIP log will be included in the syslog messages or not pen 00 The default setting is No Auto Recover From Configures whether auto recover or not when the phone is running abnormal Abnormal The default setting is Yes Display Language Selects display language on the phone Language File Postfix Specifies the language file postfix for downloaded language Enable TR 069 Enables TR 069 The default setting is No ACS URL URL for TR 069 Auto Configuration Servers ACS TR 069 Username ACS username for TR 069 TR 069 Password ACS password for TR 069 Enables periodic inform If set to Yes device will send inform packets to the ACS The default setting is No Periodic Inform Enable Periodic Inform Interval
9. The default setting is No Validate Incoming Choose whether the incoming messages will be validated or not The default Messages setting is No Check SIP User ID for If set to Yes SIP User ID will be checked in the Request URI of the incoming FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 42 of 67 incoming INVITE Accept Incoming SIP from Proxy Only Authenticate Incoming INVITE ER INVITE If it doesn t match the phone s SIP User ID the call will be rejected The default setting is No When set to Yes the SIP address of the Request URL in the incoming SIP message will be checked If it doesn t match the SIP server address of the account the call will be rejected The default setting is No If set to Yes the phone will challenge the incoming INVITE for authentication with SIP 401 Unauthorized response The default setting is No Account x gt Audio Settings Send DTMF DTMF Payload Type Preferred Vocoder Use First Matching Vocoder in 2000K SDP SRTP Mode Crypto Life Time Symmetric RTP Silence Suppression Voice Frames Per TX G723 Rate G 726 32 Packing Mode iLBC Frame Size Specifies the mechanism to transmit DTMF digits There are 3 supported modes in audio which means DTMF is combined in the audio signal not very reliable with low bit rate codecs via RTP RFC2833 or via SIP INFO Configures the payload type for DTMF using RFC2833 The default value is 101 7
10. Answer by Call Info Refer To Use Target Contact Transfer on Conference Hangup No Key Entry Timeout s Use as Dial Key Hold Method ndstream Innovative IP Voice amp Video e Alert Info text Users could configure the matching rule as certain text e g priority and select the custom ring tone mapped to it The custom ring tone will be used if the phone receives SIP INVITE with Alert Info header in the following format Alert Info lt http 127 0 0 1 gt info priority Selects the distinctive ring tone for the matching rule When the incoming caller ID or Alert Info matches the rule the phone will ring with the selected ring Defines the timeout in seconds for the rings on no answer The default setting is 60 seconds If set to Yes the From header in outgoing INVITE messages will be set to anonymous essentially blocking the Caller ID to be displayed If set to Yes anonymous calls will be rejected The default setting is No If set to Yes the phone will automatically turn on the speaker phone to answer incoming calls after a short reminding beep If set to Yes the phone will automatically turn on the speaker phone to answer incoming calls after a short reminding beep based on the SIP info header sent from the server proxy The default setting is No Phone will auto answer calls when the call info header contains answer after 0 in the incoming INVITE If set to Yes the Refer
11. MANUAL Page 16 of 67 g a Q ndstream Innovative IP Voice amp Video e Redial Redials the last dialed number after off hook when there is existed call log e Dial Dials the call out after off hook and entering the number e Answer Answers the incoming call when the phone is ringing e Reject Rejects the incoming call when the phone is ringing e EndCall Ends the active call e Headset Onhook offhook using headset or toggle to headset mode e Mute Mute Unmute in the current active call e Transfer Transfer softkey will show up after pressing TRAN button and entering transfer target number Press Transfer softkey to do blind transfer e Split In auto attended transfer mode after establishing the second call press Split to quit transfer and go back to normal talking status e ConfCall Conferences the active calls e ReConf Re establish the conference among the calls on hold Table 5 GXP1160 GXP1165 LCD ICONS Registration Status Registered Registration Status Not Registered Handset Status OFF handset on hook ON handset off hook Speaker Status OFF speaker off ON speaker on Headset Status FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 17 of 67 h ra Innovative IP Voice amp Video OFF headset off ON headset on DND Status OFF Do Not Disturb disabled ON Do Not Disturb enabled Call Forward Status OFF Call Forward feature disabled ON Call For
12. Sets up the periodic inform interval to send the inform packets to the ACS Connection Request The user name for the ACS to connect to the phone Username Connection Request The password for the ACS to connect to the phone Password Connection Request Port The port for the ACS to connect to the phone CPE SSL Certificate The Cert File for the phone to connect to the ACS via SSL CPE SSL Private Key The Cert Key for the phone to connect to the ACS via SSL Maintenance gt Security Configures the access control for the users to configure from keypad Menu There are three different modes Unresiricted All the options can be accessed in keypad Menu This mode is for administrator using e Basic settings only The Config option will not be available in LCD Menu e Constraint Mode Config Factory Functions and Network options Configuration via Keypad Menu FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 55 of 67 Enable STAR key Keypad locking Password to lock unlock SIP TLS Certificate SIP TLS Private Key SIP TLS Private Key Password Download Device Configuration Web Access Mode Disable SSH oa will not be available in LCD menu while Admin Login will appear By entering administrator password for Admin Login administrator can unlock the hidden options for one time usage If set to Yes the keypad can be locked by pressing and holding the STAR key for about 4 seconds
13. To header uses the transferred target s Contact header information for attended transfer The default setting is No Defines whether or not the call is transferred to the other party if the initiator of the conference hangs up The default setting is No Defines the timeout in seconds for no key entry If no key is pressed after the timeout the digits will be sent out The default value is 4 seconds Allows users to configure the key as the Send key If set to Yes the key will inmediately dial out the input digits In this case this key is essentially equivalent to the Send key If set to No the key is included as part of the dialing string Specifies Hold method to Auto or RFC3264 Auto is to satisfy both rfc3264 and rfc2xxx for the maximum capability FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 46 of 67 ndstream Innovative IP Voice amp Video SETTINGS PAGE DEFINITIONS Settings gt General Settings This parameter defines the local RTP port used to listen and transmit It is the base RTP port for channel 0 When configured channel 0 will use Local RTP Port this port _value for RTP channel 1 will use port_value 2 for RTP Local RTP port ranges from 1024 to 65400 and must be even The default value is 5004 When set to Yes this parameter will force random generation of both the local SIP and RTP ports This is usually necessary when multiple phones are behind the same full co
14. could be downloaded for troubleshooting purpose ACCOUNTS PAGE DEFINITIONS Account x gt General Settings Account Active Account Name SIP Server Secondary SIP Server Outbound Proxy SIP User ID Authenticate ID Authenticate Password Activates deactivates account The default setting is Yes The name associated with the SIP account The URL or IP address and port of the SIP server This is provided by your VoIP service provider ITSP The URL or IP address and port of the SIP server This will be used when the primary SIP server fails IP address or Domain name of the Primary Outbound Proxy Media Gateway or Session Border Controller It s used by the phone for Firewall or NAT penetration in different network environments If a symmetric NAT is detected STUN will not work and ONLY an Outbound Proxy can provide a solution User account information provided by your VoIP service provider ITSP It s usually in the form of digits similar to phone number or actually a phone number SIP service subscriber s Authenticate ID used for authentication It can be identical to or different from the SIP User ID The account password required for the phone to authenticate with the ITSP FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 38 of 67 ndstream Innovative IP Voice amp Video SIP server before the account can be registered After it is saved this will appear as hidden for security purpose
15. default setting is No Enables Multi Purpose Key to send DTMF during the call The default setting is No Disables the Transfer function The default setting is No Configures the number for the phone to dial as DTMF during the call using TRAN button If set to Yes the phone will use attended transfer by default The default setting is No Specifies whether to replace by 23 or not for some special situations The default setting is No Enables Click To Dial feature The default setting is Disabled Message LED light will blink if there is an incoming call Default value is No Defines the interval in seconds to save the call history to phone s flash The default value is 300 seconds Defines the number of unsaved logs before written to phone s flash The default value is 200 entries Settings gt Ring Tone Call Progresses Tones System Ring Tone Dial Tone Second Dial Tone Message Waiting Ring Back Tone Call Waiting Tone Configures ring or tone frequencies based on parameters from local telecom The default value is North American standard Frequencies should be configured with known values to avoid uncomfortable high pitch sounds Syntax f1 val f2 val c on1 off1 0n2 0ff2 0n3 off3 Frequencies are in Hz and cadence on and off are in 10ms FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 48 of 67 Busy Tone Reorder Tone Call Waiting Tone Gain ndstream Innovativ
16. dial plan feature An example dial plan will be x which allows the user to dial followed by any length of numbers Defines the timeout in seconds before the call is forwarded on no answer The default value is 20 seconds The default setting is Yes When enabled call features using star codes will be supported locally If set to No Call Features and DND options under LCD menu are supported And ForwardAll soft key will not be displayed in LCD for Account 1 Configures Call Log setting on the phone You can log all calls only log incoming outgoing calls or disable call log The default setting is Log All Calls Allows users to configure the ringtone for the account Users can choose from different ringtones from the dropdown menu Specifies matching rules with number pattern or Alert Info text When the incoming caller ID or Alert Info matches the rule the phone will ring with selected distinctive ringtone Matching rules e Specific caller ID number For example 8321123 e A defined pattern with certain length using x and to specify where x could be any digit from 0 to 9 Samples xx at least 2 digit number xx only 2 digit number 345 xx 3 digit number with the leading digit of 3 4 or 5 6 9 xx 3 digit number with the leading digit from 6 to 9 FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 45 of 67 Ring Timeout Send Anonymous Anonymous Call Rejection Auto Answer Allow Auto
17. is Yes If set to No the weather information screen will not show Configures weather city code for the phone to look up the weather information The default setting is Automatic and the weather information will be obtained based on the IP location of the phone if available Otherwise specify the self defined city code For example USCA0638 is the city code for Los Angeles CA United States Specifies the weather update interval in minutes The default value is 15 minutes Specifies the degree unit for the weather information to display on the phone Settings gt XML Applications Idle Screen XML Download Download Screen XML At Bootup User Custom Filename Idle Screen XML Server Path NETWORK PAGE DEFINITIONS Network gt Basic Settings Configures to enable idle screen XML download Users could select HTTP HTTPS TFTP to download the XML idle screen file The default setting is No If set to Yes the idle screen XML file will be downloaded when the phone boots up The default setting is No Specifies the custom file for the idle screen XML file to be downloaded Configures the server path to download the idle screen XML file This field could be IP address or URL with up to 256 characters Internet Protocol IPv4 Address Type DHCP Host name Option 12 DHCP Vendor Class ID Option 60 PPPoE Account ID Selects Prefer IPv4 or Prefer IPv6 Allows users to configure the appropriate network se
18. specified time zone This parameter allows the users to define their own time zone The syntax is std offset dst offset start time end time Default is set to MTZ 6MDT 5 M4 1 0 M11 1 0 MTZ 6MDT 5 This indicates a time zone with 6 hours offset with 1 hour ahead which is U S central time If it is positive if the local time zone is west of the Prime Meridian A K A International or Greenwich Meridian and negative if it is east M4 1 0 M11 1 0 The 1st number indicates Month 1 2 3 12 for Jan Feb Dec The 2nd number indicates the nth iteration of the weekday 1st Sunday 3 Tuesday The 3rd number indicates weekday 0 1 2 6 for Sun Mon Tues Sat Therefore this example is the DST which starts from the First Sunday of April to the 1st Sunday of November Configures the date display format on the LCD The following formats are supported e Yyyy mm dd 2012 07 02 e mm dd yyyy 07 02 2012 e dd mm yyyy 02 07 2012 e dddd MMMM dd Friday October 12 e MMMM dd dddd October 12 Friday Configures the time display in 12 hour or 24 hour format on the LCD The FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 50 of 67 SELMA Innovative IP Voice 4 Video default setting is in 12 hour format Settings gt Web Service Enable Weather Update City Code Update Interval Degree Unit Configures to enable or disable weather update on the phone The default setting
19. the changes and reboot the phone End users can also choose to download a free HTTP server from http httod apache org or use Microsoft IIS web server CONFIGURATION FILE DOWNLOAD Grandstream SIP Devices can be configured via the Web Interface as well as via a Configuration File binary or XML through TFTP or HTTP HTTPS The Config Server Path is the TFTP or HTTP HTTPS server path for the configuration file It needs to be set to a valid URL either in FQDN or IP address format The Config Server Path can be the same or different from the Firmware Server Path A configuration parameter is associated with each particular field in the web configuration page A parameter consists of a Capital letter P and 2 to 3 Could be extended to 4 in the future digit numeric FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 64 of 67 ndstream numbers i e P2 is associated with the Admin Password in the Web GUI gt Maintenance gt Web Telnet Access page For a detailed parameter list please refer to the corresponding firmware release configuration template When GXP1160 GXP1165 boots up it will send TFTP or HTTP HTTPS requests to download configuration files cfg000b82xxxxxx and cfg000b82xxxxxx xml where 000b82xxxxxx is the MAC address of the phone If the download of cfgxxxxxxxxxxxx xml is not successful phone will issue request for a generic configuration file cfg xml Configuration file name shoul
20. the filter used for number lookups Examples telephoneNumber Mobile returns all records which has the telephoneNumber or Mobile field starting with the entered prefix amp telephoneNumber cn returns all the records with the telephoneNumber field starting with the entered prefix and cn field set Configures the filter used for name lookups Examples fcn sn returns all records which has the cn or sn field starting with the entered prefix sn returns all the records which do not have the sn field starting with the entered prefix amp cn telephoneNumber returns all the records with the cn field starting with the entered prefix and telephoneNumber field set FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 57 of 67 LDAP Version LDAP Name Attributes LDAP Number Attributes LDAP Display Name Max Hits Search Timeout Sort Results LDAP Lookup Lookup Display Name NAT SETTINGS ndstream Innovative IP Voice amp Video Selects the protocol version for the phone to send the bind requests The default setting is Version 3 Specify the name attributes of each record which are returned in the LDAP search result This field allows the users to configure multiple space separated name attributes Example gn cn sn description Specifies the number attributes of each record which are returned in the LDAP search result This field
21. 165 Handset Headset Plug a abcd ao GXP1160 GXP1165 Power Jack DC 5V Figure 2 GXP1160 GXP1165 Pin out FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 14 of 67 oa Innovative IP Voice amp Video SAFETY COMPLIANCES The GXP1160 GXP1165 phone complies with FCC CE and various safety standards The GXP1160 GXP1165 power adapter is compliant with the UL standard Use the universal power adapter provided with the GXP1160 GXP1165 package only The manufacturer s warranty does not cover damages to the phone caused by unsupported power adapters WARRANTY If the GXP1160 GXP1165 phone was purchased from a reseller please contact the company where the phone was purchased for replacement repair or refund If the phone was purchased directly from Grandstream contact the Grandstream Support for a RMA Return Materials Authorization number before the product is returned Grandstream reserves the right to remedy warranty policy without prior notification Warning Use the power adapter provided with the phone Do not use a different power adapter as this may damage the phone This type of damage is not covered under warranty FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 15 of 67 oa Innovative IP Voice amp Video USING THE GXP1160 GXP1165 GETTING FAMILAR WITH THE LCD GXP1160 GXP1165 has a dynamic and customizable screen The screen displays differently depending on whether t
22. 2 168 0 123 dial 123 followed by SEND key e 192 168 0 2 dial 3 and 03 and 003 results in the same call call 192 168 0 3 Note e The will represent colon in direct IP call rather than SEND key as in normal phone call FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 22 of 67 ndstream e If you have a SIP server configured direct IP call still works If you are using STUN direct IP call will also use STUN e Configure the User Random Port to No when completing direct IP calls ANSWERING PHONE CALLS RECEIVING CALLS e Single incoming call Phone rings with selected ring tone Answer call by taking handset off hook or using Speaker Headset e Multiple incoming calls When another call comes in while having an active call the phone will produce a Call Waiting tone stutter tone Answer the incoming call by pressing the FLASH key The current active call will be put on hold automatically DO NOT DISTURB Do Not Disturb can be enabled disabled from phone s LCD MENU gt Preference e Press the Menu button and select Preference using navigation keys e Press Menu button again to get into Preference options e Select Do Not Disturb and press Menu button e Use arrow keys UP and DOWN to select and press Menu button to enable or disable Do Not Disturb feature When Do Not Disturb feature is turned on the DND icon will appear on the right side of the LCD The incoming call will no
23. A lock icon will show indicating the keypad is locked The default setting is Yes Note When the keypad is locked users would need press and hold the STAR key for about 4 seconds again and then enter the password to unlock it If the Star Key Lock is enabled without specifying password user can press and hold the STAR key for 4 seconds and press OK to unlock the phone Configures the password to lock unlock the keypad The password field allows number with up to 32 characters SSL Certificate used for SIP TLS Transport SSL Private key used for SIP TLS Transport SSL Private key password used for SIP TLS Transport Click to download the device configuration file in txt format Sets the protocol for web interface as HTTP or HTTPS Default setting is HTTP Disable SSH access SSH is enabled by default PHONEBOOK PAGE DEFINITIONS Phonebook gt Contacts Add Contact Specify Contact s First Name Last Name Phone Number Accounts and Groups to add one new contact in phonebook Phonebook gt Phonebook Management Enable Phonebook XML Download Phonebook XML Server Path Phonebook Download Interval Configures to enable phonebook XML download Users could select HTTP HTTPS TFTP to download the phonebook file The default setting is Disabled Configures the server path to download the phonebook XML This field could be IP address or URL with up to 256 characters Configures the phonebook download interva
24. AP Name Filter LDAP Version Phone Book is Search FT LDAP Configuration Back Enable DND LDAP Disable DND Directory Back Do Not Disturb t Ring Tone Default Ring Instant Ring Volume 1m Ringi LCD Contrast Ring2 Messages Download SCR XML Ring 3 Erase Custom SCR Back i Display Language Direct IP Call Date and Time Fu det Lock DHCP Override NTPServer Time zone Preference DHCP Override Time zone Self defined Time zone SIP Config L gt Upgrade Factory Reset Account Layer 2 QoS SIP Proxy Pacoy Headset Type Outbound Proxy Functions Back SIP User ID SIP Auth ID Audio Loopback SIP Password Network Diagnostic Mode SIP Transport Keyboard Diagnostic Audio Back Call Features Firmware Server IP Setting Config Server Voice Mails PPPoE Settings Upgrade Via IP Back Netmask Reboot Gateway 802 1Q VLAN Tag DNS Server 1 Priority value DNS Server 2 Reset Vlan Config Exit 802 1X Back Back Forward All Forward Busy Account 1 gt Forward No Answer No Answer Timeout Figure 4 Keypad MENU Flow FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 35 of 67 oa Innovative IP Voice amp Video CONFIGURATION VIA WEB BROWSER The GXP1160 GXP1165 embedded Web server responds to HTTP HTTPS GET POST requests Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft s IE Mozilla Firefox and Google Chrome To access the Web GUI Connect the computer to the same networ
25. CTS AND CLICK TO DIAL e Updated Keypad MENU options and Keypad configuration flow CONFIGURATION VIA KEYPAD e Updated Web GUI options DEFINITIONS FIRMWARE VERSION 1 0 5 2 This is the initial version FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 9 of 67 ndstream Innovative IP Voice amp Video WELCOME Thank you for purchasing Grandstream GXP1160 GXP1165 Small Medium Business IP Phone GXP1160 GXP1165 is a next generation small to medium business IP phone that features single SIP account up to 2 call appearances a 128 x 40 graphical LCD 3 XML programmable context sensitive soft keys dual network ports with integrated PoE GXP1165 only 3 way conference and Electronic Hook Switch EHS with Plantronics headset The GXP1160 1165 delivers superior audio quality rich and leading edge telephony features personalized information and customizable application service automated provisioning for easy deployment advanced security protection for privacy and broad interoperability with most 3rd party SIP devices and leading SIP NGN IMS platforms It is a perfect choice for small to medium businesses looking for a high quality feature rich IP phone with highly affordable cost Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manufacturer warranty Warning Please do not use a di
26. ER MANUAL Page 33 of 67 Network Call Features Voice Mails UCM Connection Reboot Exit ndstream e Keyboard Diagnostic Press all the available keys on the phone The LCD will display the name for the keys to be pressed to finish the keyboard diagnostic mode Selects IP mode DHCP Static IP PPPoE Configures PPPoE account ID and password Configures IP address Netmask Gateway DNS Server 1 and DNS Server 2 Configures 802 1X mode Configures call forward features for Forward All Forward Busy Forward No Answer and No Answer Timeout Displays voicemail message information in the format below new messages all messages urgent messages all urgent messages e UCM Server List Displays connected UCM server List e Input Server IP Manually Specifies Protocol IP and Port of the target UCM server Reboot the phone Exit from this menu The following picture shows the keypad MENU configuration flow FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 34 of 67 ndstream Innovative IP Voice 4 Video Answered Calls Ha i ame Dialed Calls RaR FH umber Missed Calls Acct Transferred Calls Groups MENU Pasar Al Confirm Add Cancel amp Return Server Address Groups Port Call History New Et Base Search User Name Download Phonebook XML Password Status Delete All Entries LDAP Number Filter Back LD
27. GXP1165 TECHNICAL SPECIFICATIONS SIP RFC3261 TCP IP UDP RTP RTCP HTTP HTTPS ARP RARP ICMP DNS A record SRV NAPTR DHCP PPPoE TELNET TFTP NTP STUN SIMPLE TR 069 802 1X LLDP LLDP MED LDAP IPv6 TLS SRTP Dual switched 10 100Mbps port integrated PoE GXP1165 only 128 x 40 graphical LCD display 1 SIP account 3 XML programmable context sensitive soft keys 5 Navigation Menu Volume keys 9 dedicated function keys for PHONEBOOK MESSAGE with LED indicator HOLD TRANSFER CONFERENCE FLASH SPEAKERPHONE VOLUME SEND REDIAL Support for G 723 1 G729A B G 711u a G 726 32 G722 wide band iLBC in band and out of band DTMF in audio RFC2833 SIP INFO Hold transfer forward 3 way conference downloadable phone book XML LDAP up to 500 items call waiting call log up to 500 records off hook auto dial auto answer click to dial flexible dial plan hot desking personalized music ringtones server redundancy and fail over Yes HD handset with support for wideband audio RJ9 supporting Electronic Hook Switch EHS with Plantronics headsets Yes 1 angle position available FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 11 of 67 Wall Mountable QoS Security Multi language Upgrade and Provisioning Power and Green Energy Efficiency Physical Operating Temperature and Humidity Package Content Compliance re Yes Layer 2 802 1Q 802 1p and Layer 3 ToS DiffServ MPL
28. L softkey e Via Call History Dial the number logged in phone s call history gt Press MENU button to bring up the main menu gt Enter Call History and select Answered Calls Missed Calls or Transferred Calls gt Select the entry you would like to call using the navigation UP and DOWN arrow keys gt Press SEND key Ce to dial out e Via Phonebook Dial the number from the phonebook gt Press key to bring up Phonebook or Press MENU button to bring up the main menu and select Phonebook to enter gt Select the phonebook entry you would like to call using the navigation UP and DOWN arrow keys FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 20 of 67 ndstream Innovative IP Voice amp Video gt Press SEND key to dial the selected contact e Via Paging Intercom gt Take handset off hook or Press Speaker button or Press Headset softkey with headset plugged in gt You shall hear dial tone after off hook gt Press MENU button to switch the call screen from DIAL to Paging gt Enter the number gt Press SEND key or to dial out Note e After entering the number the phone waits for the No Key Entry Timeout Default timeout is 4 seconds configurable via Web GUI before dialing out Press SEND key CE Yo key to override the No Key Entry Timeout e If digits have been entered after handset is off hook the SEND key will works as SEND instead of REDIAL
29. Pv4 or IPv6 is correctly selected depending on your network environment e Press OK softkey to dial For example If the target IP address is 192 168 1 60 and the port is 5062 i e 192 168 1 60 5062 input the following 192 168 1 60 5062 The key represents the dot the key represents colon Wait for about 4 seconds and the phone will initiate the call Quick IP Call Mode The GXP1160 GXP1165 also supports Quick IP Call mode This enables the phone to make direct IP calls using only the last few digits last octet of the target phone s IP address This is possible only if both phones are under the same LAN VPN This simulates a PBX function using the CSMA CD without a SIP server Controlled static IP usage is recommended To enable Quick IP Call Mode go to phone s Web GUI gt Settings gt Call Features set Use Quick IP Call Mode to Yes Click on Save and Apply on the bottom of the Web GUI page to take the change To make Quick IP Call take the phone off hook first Then dial xxx where x is 0 9 and xxx lt 255 Press or SEND and a direct IP call to aaa bbb ccc XXX will be completed aaa bbb ccc is from the local IP address regardless of subnet mask The number xx or x are also valid The leading 0 is not required but it s OK For example e 192 168 0 2 calling 192 168 0 3 dial 3 followed by or SEND key e 192 168 0 2 calling 192 168 0 23 dial 23 followed by SEND key e 192 168 0 2 calling 19
30. R PHONE Power Port Headset Port Handset Port Figure 1 GXP1160 GXP1165 Ports Table 3 GXP1160 GXP1165 CONNECTORS FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 13 of 67 oa Innovative IP Voice amp Video Handset Port RJ9 Headset Port RJ9 headset connector port supporting EHS Electronic Hook Switch with Plantronics headsets LAN Port 10 100Mbps RJ 45 port connecting to Ethernet integrated PoE GXP1165 only PC Port 10 100Mbps RJ 45 port for PC connection Power Jack 5V DC Power connector port To set up the GXP1160 GXP1165 follow the steps below 1 Attach the phone stand to the back of the phone where they are slots Connect the handset and main phone case with the phone cord 3 Connect the LAN port of the phone to the RJ45 socket of a hub switch or a router LAN side of the router using the Ethernet cable 4 Connect the 5V DC output plug to the power jack on the phone plug the power adapter into an electrical outlet If PoE switch is used on GXP1165 in step 3 this step could be skipped 5 The LCD will display provisioning or firmware upgrade information Before continuing please wait for the date time display to show up 6 Using the keypad configuration menu or phone s embedded web server Web GUI by entering the IP address in web browser you can further configure the phone Please see below the pin out information for GXP1160 GXP1165 GXP1160 GXP1165 Handset Headset Jack GXP1160 GXP1
31. S QoS User and administrator level passwords MD5 and MD5 sess based authentication 256 bit AES encrypted configuration file TLS SRTP 802 1X media access control English German Italian French Spanish Portuguese Russian Croatian Simplified Chinese traditional Chinese Korean Japanese and etc Firmware upgrade via TFTP HTTP HTTPS mass provisioning using TR 069 or AES encrypted XML configuration file Universal power adapter Input 100 240VAC 50 60Hz Output 5VDC 800mA Integrated Power over Ethernet Built in auto sensing Cisco and IEEE 802 3af standard Max power consumption 2 5W power adapter or 3W PoE Unit dimension 154mm W x 200mm L x 79mm D handset onhook Unit weight 0 6kg Package weight 1 03kg Operating 32 104 F 0 40 C 10 90 non condensing Storage 14 140 F 10 60 C GXP1160 GXP1165 phone handset with cord base stand universal power supply network cable quick start guide FCC Part 15 CFR 47 Class B EN55022 Class B EN55024 EN61000 3 2 EN61000 3 3 EN60950 1 AS NZS CISPR 22 Class B AS NZS CISPR 24 RoHS UL 60950 power adapter FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 12 of 67 stream Innovative IP Voice amp Video INSTALLATION EQUIPMENT PACKAGING Table 2 GXP1160 GXP1165 EQUIPMENT PACKAGING Main Case Yes 1 Handset Yes 1 Phone Cord Yes 1 Power Adaptor Yes 1 Ethernet Cable Yes 1 Phone Stand Yes 1 Quick Start Guide Yes 1 CONNECTING YOU
32. SIP ACCOUNT GXP1160 GXP1165 can support up to two lines virtually mapped to one SIP account By picking up the handset the GXP1160 GXP1165 will be in off hook state and the dial tone will be heard To make a call dial out the number with the current line During the call users can press the FLASH key x 7 to hold the current call and make answer another call If they are 2 calls established users can switch the two lines by pressing the FLASH key I COMPLETING CALLS FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 19 of 67 ndstream Innovative IP Voice amp Video There are several ways to complete a call on GXP1160 GXP1165 e On hook dialing Enter the number when the phone is on hook and then send out gt When the phone is in idle enter the number to be dialed out gt Take handset off hook or Press Speaker button or Press Headset softkey with headset plugged in gt The call will be dialed out e Off hook and dial Off hook the phone enter the number and send out gt Take handset off hook or Press Speaker button or Press Headset softkey with headset plugged in gt You shall hear dial tone after off hook gt Enter the number gt Press SEND key or to dial out e Redial Redial the last dialed number gt Take handset off hook or Press Speaker button or Press Headset softkey with headset plugged in or When the phone is in idle gt Press SEND key or the REDIA
33. Selects iLBC packet frame size The default value is 30ms FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 43 of 67 iLBC Payload Type Jitter Buffer Type Jitter Buffer Length Esse Innovative IP Voice amp Video Specifies iLBC Payload type The default value is 97 The valid range is between 96 and 127 Selects either Fixed or Adaptive based on network conditions The default setting is Adaptive Selects Low Medium or High based on network conditions The default setting is Medium Account x gt Call Settings Early Dial Dial Plan Prefix Dial Plan Selects whether or not to enable early dial If it s set to Yes the SIP proxy must support 484 response The default setting is No Sets the prefix added to each dialed number A dial plan establishes the expected number and pattern of digits for a telephone number This parameter configures the allowed dial plan for the phone Dial Plan Rules 1 Accepted Digits 1 2 3 4 5 6 7 8 9 0 A a B b C c D d 2 Grammar x any digit from 0 9 a b XX Or XX at least 2 digit numbers xx only 2 digit numbers a o 3 5 any digit of 3 4 or 5 147 any digit of 1 4 or 7 lt 2 011 gt replace digit 2 with 011 when dialing g the OR operand exclude D To e Example 1 369 11 1617xxxxxxx Allow 311 611 and 911 or any 10 digit numbers with leading digits 1617 e Example 2 1900x l
34. allows the users to configure multiple space separated number attributes Example telephoneNumber telephoneNumber Mobile Configures the entry information to be shown on phone s LCD Up to 3 fields can be displayed Example cn sn YtelephoneNumber Specifies the maximum number of results to be returned by the LDAP server If set to 0 server will return all search results The default setting is 50 Specifies the interval in seconds for the server to process the request and client waits for server to return The default setting is 30 seconds Specifies whether the searching result is sorted or not The default setting is No Configures to enable LDAP number searching when dialing and receiving calls Configures the display name when LDAP looks up the name for incoming call or outgoing call This field must be a subset of the LDAP Name Attributes Example gn cn sn description If the devices are kept within a private network behind a firewall we recommend using STUN Server The following settings are useful in the STUN Server scenario FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 58 of 67 dstream e STUN Server Under Settings gt General Settings enter a STUN Server IP or FQDN that you may have or look up a free public STUN Server on the internet and enter it on this field If using Public IP keep this field blank e Use Random Ports It is under Settings gt General Settings This setting de
35. be split and both calls will be put on hold separately Press FLASH key to resume the 2 way conversation with the second established call If users would like to re establish conference call press the ReConf softkey e Cancel Conference FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 26 of 67 ndstream Innovative IP Voice amp Video gt If users decides not to conference after establishing the second call press EndCall softkey gt This will end the second call and the screen will show the first call on hold e End Conference gt Press HOLD key to split the conference call The conference call will be ended with both calls on hold Or gt Users could press the EndCall softkey or simply hang up the call to terminate the conference call Note e The party that starts the conference call has to remain in the conference for its entire duration you can put the party on mute but it must remain in the conversation Also this is not applicable when the feature Transfer on Conference Hangup is turned on e The option Disable Conference has to be set to No to establish conference e When using Easy Conference Mode use SEND key Ce to dial out the second call instead of using even when could be used as SEND in normal phone calls VOICE MESSAGES MESSAGE WAITING INDICATOR A blinking red MWI Message Waiting Indicator indicates a message is waiting Dial into the voicemail box to retriev
36. be used gt When there is an active call press HEADSET button to toggle between Headset and Speaker Selects headset type from Normal RJ9 headset or Plantronics EHS headset The default setting is Normal Configures to enable or disable the speaker to ring when headset is used on Toggle Headset Speaker mode If set to Yes when the phone is in Headset Toggle Headset Speaker mode both headset and speaker will ring on incoming call The default setting is No Configures the transmission gain of the headset The default value is 0dB FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 49 of 67 Headset RX gain Handset TX gain ER Configures the receiving gain of the headset The default value is 0dB Configures the transmission gain of the handset The default value is 0 dB Settings gt LCD Display LCD Contrast Configures the LCD contrast level from 0 to 20 The default value is 10 Settings gt Date and Time NTP Server Allow DHCP Option 42 Override NTP Server Time Zone Self Defined Time Zone Date Display Format Time Display Format Defines the URL or IP address of the NTP server The phone may obtain the date and time from the server Defines whether DHCP Option 42 should override NTP server or not When enabled DHCP Option 42 will override the NTP server if it s set up on the LAN The default setting is Yes Configures the date time used on the phone according to the
37. caesecuucecuucesaceeaeecuececeueeaueeesedeeaueeeaecenens 15 WARRANTY mn eten bakes 15 USING THE GXP1160 GXP1165 ranennnnnuvnnennnnnnnnnennnnnnnnnnnnnnnunnnennnnnnnnnennn 16 GETTING FAMILAR WITH THE LCD L A a 16 GETTING FAMILAR WITH THE KEYPAD ccccccccccceccecececeecccccceceecccsececucecaececauceauecenseeeeusesaecerens 18 MAKING PHONE CALLS a 19 HANDSET SPEAKER AND HEADSET MODE u uiiiscccccsssssseecececcccceccenecececcesseaeeneesecesesessanenseseeeees 19 2 CALLS WITH 1 SIPACCOUNT 000000000000 aaa 19 COMPLETING CALLS uu cccctccccsccccccccccccccccccatenseccceeensecencecsutenssetseteneutucsesesenaaeunseteansesnesesaesennes 19 MAKING CALLS USING IP ADDRESSES 00 ccccccccccsccccccccccececsccnccccaceeceesescstensectnssesesenaeesseseeaes 21 ANSWERING PHONE CALLS uu 23 FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 2 of 67 Innovative IP Voice amp Video AG 3 RECEIVING NN 2 DO NOT DISTURB PAA EN 23 see Me ERE AA 23 CALL WANTING CALL HOLD ankes ta unseeded tel 23 VE sr 24 NE 24 3 WAY ENER Ned 25 VOICE MESSAGES MESSAGE WAITING INDICATOR sssssssssssssssssssssssssssssessssnessesssnsness 27 INSERTING PAUSE INTO PHONEBOOK ENTRIES annrvvvrvvsrrrvvvvvssrserrseevsssrrereevesssserereesssssrereeens 27 CALL FEATURE ENE ENE EE EE eee erry 28 CUSTOMIZED LCD SCREEN amp Mana kaalam aaa sbesbladce 30 CONFIGURATION GUIDE AASA 31 CONFIGURATION NAME AT Aa 31 CONFIGURATION VIA WEB BROWSER ss
38. d be in lower case letters For more details on XML provisioning please refer to http www grandstream com general gs provisioning guide public pdf FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 65 of 67 ndstream Innovative IP Voice amp Video RESTORE FACTORY DEFAULT SETTINGS Warning Restoring the Factory Default Settings will delete all configuration information on the phone Please backup or print all the settings before you restore to the factory default settings Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider Please follow the instructions below to reset the phone e Press MENU button to bring up the keypad configuration menu e Select Config and enter e Select Factory Reset e Awarning window will pop out to make sure a reset is requested and confirmed e Press the OK softkey to confirm and the phone will reboot To cancel the Reset press Cancel softkey instead FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 66 of 67 ndstream Innovative IP Voice 4 Video EXPERIENCING THE GXP1160 GXP1165 Please visit our website http www grandstream com to receive the most up to date updates on firmware releases additional features FAQs documentation and news on new products We encourage you to browse our product related documentation FAQs and User and Developer Forum for answers to your general questions
39. d under the GNU General Public License GPL Grandstream uses software under the specific terms of the GPL Please see the GNU General Public License GPL for the exact terms and conditions of the license Grandstream GNU GPL related source code can be downloaded from Grandstream web site from http www grandstream com support faq gnu_qpl FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 7 of 67 oa Innovative IP Voice amp Video CHANGE LOG This section documents significant changes from previous versions of user manuals for GXP1160 GXP1165 Only major new features or major document updates are listed here Minor updates for corrections or editing are not documented here FIRMWARE VERSION 1 0 6 11 e Added phone power special feature ACCOUNTS PAGE DEFINITIONS e Added support for inserting pauses into speed dials and phone book entries INSERTING PAUSE INTO PHONEBOOK ENTRIES e Added support for Svenska language e Added PC port VLAN Tag under Network setting NETWORK PAGE DEFINITIONS e Added PC port Priority Value under Network setting NETWORK PAGE DEFINITIONS e Added Date Time setting under Preference setting on menu CONFIGURATION VIA KEYPAD FIRMWARE VERSION 1 0 6 7 e No new feature added FIRMWARE VERSION 1 0 5 58 e Added 3CX Auto Provision under Maintenance MAINTENANCE PAGE DEFINITIONS e Added Second Dial Tone under Settings SETTINGS PAGE DEFINITIONS e Ad
40. ded This field enables user to store different configuration files in one single directory on the configuration server If configured only the configuration file with the matching prefix will be downloaded This field enables user to store different configuration files in one single directory on the configuration server If configured only the configuration file with the matching postfix will be downloaded Default setting is Yes DHCP option 66 originally was only designed for TFTP server Later on it was extended to support an HTTP URL GXP phones support both TFTP and HTTP server via option 66 Users can also use DHCP option 43 vendor specific option to do this DHCP option 43 approach has priorities Enables DHCP Option 120 from local server to override the SIP Server on the phone The default setting is No Phone will multicast SUBSCRIBE for provision if this feature is enabled Enables automatic upgrade and provisioning The default setting is No Defines the hour of the day to check the HTTP TFTP server for firmware upgrades or configuration files changes The default value is 1 Defines the day of the week to check HTTP TFTP server for firmware upgrades or configuration files changes The default value is 1 Authenticates configuration file before acceptance The default setting is No Maintenance gt Syslog Syslog Server Syslog Level The URL or IP address of the syslog server for the phone to send syslog to
41. ded Sort Phonebook by under Phonebook Management PHONEBOOK PAGE DEFINITIONS e Added Public Mode Login Expiration under Settings SETTINGS PAGE DEFINITIONS e Added Hold Method under Account setting ACCOUNTS PAGE DEFINITIONS e Added Crypto Life Time under Account setting ACCOUNTS PAGE DEFINITIONS e Added UCM Connection under LCD Main menu CONFIGURATION VIA KEYPAD FIRMWARE VERSION 1 0 5 32 e Added Web Access Mode under Security setting SECURITY e Replaced Disable Telnet under Web Access by Disable SSH under Security setting page SECURITY FIRMWARE VERSION 1 0 5 26 FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 8 of 67 ina e Added Phonebook Key function feature under Phonebook Management settings PHONEBOOK PAGE DEFINATION e Added Blink message LED on ringing feature in Call Features CALL FEATURES FIRMWARE VERSION 1 0 5 24 e Updated TFTP server download link for 1 0 5 24 NO LOCAL TFTP HTTP SERVERS e Added Enable LLDP feature under Network settings NETWORK PAGE DEFINITIONS FIRMWARE VERSION 1 0 5 15 e Updated Web GUI interface examples with new screenshots for 1 0 5 15 GUI INTERFACE EXAMPLES e Add pin out information Figure 2 GXP1160 GXP1165 Pin out e Updated Auto Attended Transfer information CALL TRANSFER e Modified Public Mode information PUBLIC MODE e Updated Click To Dial feature information EDITING CONTA
42. different vocoder types are supported on the phone including G 711 U law PCMU G 711 A law PCMA G 723 1 G 729A B G 722 wide band iLBC and G726 32 Users can configure vocoders in a preference list that is included with the same preference order in SDP message When set to Yes the device will use the first matching vocoder in the received 2000K SDP as the codec The default setting is No Enables the SRTP mode based on your selection The default setting is Disabled Choose whether to include the lifetime parameter in SRTP crypto offer Defines whether symmetric RTP is supported or not The default setting is No Controls the silence suppression VAD feature of the audio codec G 723 and G 729 If set to Yes when silence is detected a small quantity of VAD packets instead of audio packets will be sent during the period of no talking If set to No this feature is disabled The default setting is No Configures the number of voice frames transmitted per packet When configuring this it should be noted that the ptime value for the SDP will change with different configurations here This value is related to the codec used and the actual frames transmitted during the in payload call For end users it is recommended to use the default setting as incorrect settings may influence the audio quality Selects encoding rate for G723 codec The default value is 5 3kbps Selects ITU or IETF for G726 32 packing mode
43. dit Contact Add Contact Copyright Grandstream Networks Inc 2013 All Rights Reserved Click to dial from Add contacts Click to call this contact Edit contact available lines from the phone Figure 6 Web GUI Phonebook gt Contacts FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 61 of 67 am Innovative IP Voice amp Video Click to Dial Account Dial Number 1085 EI Figure 7 Click to Dial SAVING THE CONFIGURATION CHANGES After users makes changes to the configuration press the Save button will save but not apply the changes until the Apply button on the top of web GUI page is clicked Or users could directly press Save and Apply button We recommend rebooting or powering cycle the phone after applying all the changes REBOOTING FROM REMOTE LOCATIONS Press the Reboot button on the top right corner of the web GUI page to reboot the phone remotely The web browser will then display a reboot message Wait for about 1 minute to log in again FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 62 of 67 oa Innovative IP Voice amp Video UPGRADING AND PROVISIONING The GXP1160 GXP1165 can be upgraded via TFTP HTTP HTTPS by configuring the URL IP Address for the TFTP HTTP HTTPS server and selecting a download method Configure a valid URL for TFTP or HTTP HTTPS the server name can be FQDN or IP address Examples of valid URLs firmware grandstream com
44. e IP Voice amp Video ON is the period of ringing On time in ms while OFF is the period of silence In order to set a continuous ring OFF should be zero Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern Up to three cadences are supported Configures the call waiting tone gain to adjust call waiting tone volume The default setting is Low Settings gt Audio Control Headset Key Mode Headset Type Always Ring Speaker Headset TX gain When headset is connected to the phone users could use the HEADSET button in Default Mode or Toggle Headset Speaker e Default Mode gt When the phone is in idle press HEADSET button to off hook the phone and make calls by using headset Headset icon will display on the screen in dialing talking status gt When there is an incoming call press HEADSET button to pick up the call using headset gt When there is an active call using headset press HEADSET button to hang up the call gt When Speaker Handset is being used in dialing talking status press HEADSET button to switch to headset Press it again to hang up the call Or press speaker Handset to switch back to the previous mode e Toggle Headst Speaker gt When the phone is in idle press HEADSET button to switch to Headset mode The headset icon will display on the left side of the screen In this mode if pressing Speaker button or Line key to off hook the phone headset will
45. e page gt Establish one call first gt During the call press TRAN key Anew line will be brought up and the first call will be FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 24 of 67 ndstream Innovative IP Voice amp Video automatically placed on hold gt Dial the number and press SEND key or to make a second call Once the number is entered a Transfer softkey will show If Transfer softkey is pressed instead of SEND or a blind transfer will be performed gt Press TRAN key again The call will be transferred gt For Auto Attended Transfer after dialing out the number for the second call a Split softkey will show If the second call is not established yet ringing pressing Split will hang up the second call If the second call is established answered pressing Split will resume the second call and keep the first call on hold Note e To transfer calls across SIP domains SIP service providers must support transfer across SIP domains e When two lines are active GXP116x can only do attended transfer because the phone supports at most two lines simultaneously 3 WAY CONFERENCING GXP1160 GXP1165 can host 3 way conference call with another 2 parties PCMU PCMA e initiate a conference call gt Establish calls with 2 parties respectively gt Press CONF key CA 3 gt Press FLASH key I The 3 way conference will be established e Cancel C
46. e the message by entering the voice mail number of the server or pressing the MESSAGE key Voice Mail User ID has to be properly configured as the voice mail number under Web GUI gt Account x gt General Settings An IVR will prompt the user through the process of message retrieval Note When the feature Blink message LED on ringing is enabled the message LED will blink for both incoming call and new messages in mailbox INSERTING PAUSE INTO PHONEBOOK ENTRIES GXP1160 GXP1165 supports to insert pause into phonebook entries There are two types of pause soft pause and hard pause Soft pause Insert into a phonebook number from Web GUI page Please see Figure 3 for the configurations of FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 27 of 67 dstream Innovative IP Voice amp Video inserting soft pause for phonebook entry For example the phonebook number is 2001 1 When dial out from the phonebook entry the number before comma 2001 will be sent as the caller number first After the call established phone will wait 1 second and dial 1 the number after comma as DTMF automatically Edit Contact Ca LastName cs Phone Number 2001 1 Accounts Account 1 Y Groups Family Friends Work Figure 3 Soft pause for phonebook entry Hard pause Insert into a phone number to represent hard pause The configuration of inserting hard pause is similar to that of soft pause
47. er is configured the phone will route according to the STUN server If NAT type is Full Cone Restricted Cone or NAT Traversal Port Restricted Cone the phone will try to use public IP addresses and port number in all the SIP amp SDP messages The phone will send empty SDP packet to the SIP server periodically to keep the NAT port open if it is configured to be Keep Alive Configure this to be No if an outbound proxy is used STUN cannot be used if the detected NAT is symmetric NAT A SIP Extension to notify the SIP server that the phone is behind a Proxy Require NAT Firewall Do not configure this parameter unless this feature is supported on the SIP server Account x gt SIP Settings gt Basic Settings TEL URI If the phone has an assigned PSTN telephone number this field should be set FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 39 of 67 SIP Registration Unregister On Reboot Register Expiration Reregister Before Expiration Local SIP Port SIP Registration Failure Retry Wait Time SIP T1 Timeout SIP T2 interval SIP Transport SIP URI Scheme when using TLS Use Actual Ephemeral Port in Contact with TCP TLS Remove OBP from route Support SIP Instance ID SUBSCRIBE for MWI SUBSCRIBE for Registration ndstream Innovative IP Voice amp Video to User Phone Then a User Phone parameter will be attached to the Request Line and TO header in the SIP request to indicate the E 164
48. ere users could add new contact edit selected contact or dial the contact number Before using the Click To Dial feature make sure the option Click To Dial Feature under web GUI gt Settings gt Call Features is turned on By default it s disabled and the dialing icon in web GUI is in 4 grey Law When clicking on the Fa icon on the top menu of the Web GUI a new dialing window will show for you to enter the number Once Dial is clicked the phone will go off hook and dial out the number from selected FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 60 of 67 ream Innovative IP Voice amp Video account Additionally users could directly send the command for the phone to dial out by specifying the following URL in PC s web browser or in the field as required in other call modules http ip_address cgi bin api make_call phonenumber 1234 amp account 0 amp password admin 123 In the above link replace the fields with e ip address Phone s IP Address e phonenumber 1234 The number for the phone to dial out e account 0 The account index for the phone to make call The index is 0 for account 1 1 for account 2 2 for account 3 and etc e password admin 123 The admin login password or user login password of phone s Web GUI Cs eam Status Accounts Pal Phonebook Contacts Contacts Settings Network Maintenance Phonebook Version 1 0 5 15 et Bob Lee 1088 Edit Contact Jane White 20 E
49. es custom XML idle screen previously loaded on the phone After erasing it the phone will show default idle screen Display Language Selects the language to be displayed on the phone s LCD Users could select Automatic for local language based on IP location if available Data and Time Settings Configures date time and NTP server on the phone Star Key Lock Turns on off keypad lock feature and configures keypad lock password Config Config sub menu includes the following options SIP Configures SIP Proxy Outbound Proxy SIP User ID SIP Auth ID SIP Password SIP Transport and Audio information to register SIP account on the phone Upgrade Configures firmware server and config server for upgrading and provisioning the phone Factory Reset Resets the phone to factory default settings Layer 2 QoS Configures 802 1Q VLAN Tag and priority value Headset Type Selects the headset type Normal or Plantronics EHS used on the phone Factory Functions Factory Functions sub menu includes the following options Audio Loopback Speak to the phone using speaker handset headset If you can hear your voice your audio is working fine Press Menu button to exit audio loopback mode Diagnostic Mode All LEDs will light up Press any key except MENU key on the keypad to display the button name in the LCD Lift and put back the handset or press Menu button to exit diagnostic mode FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 US
50. fault value is 0 Layer 2 QoS 802 1p Priority Assigns the priority value of the Layer2 QoS packets The default value is Value PC Port Mode PC Port VLAN Tag PC Port Priority Value Enable LLDP 0 Configures the PC port mode When set to Mirrored the traffic in the LAN port will go through PC port as well and packets can be captured by connecting a PC to the PC port The default setting is Enable Assigns the VLAN Tag of the PC port Assigns the priority value of the PC port Controls the LLDP Link Layer Discovery Protocol service MAINTENANCE PAGE DEFINITIONS Maintenance gt Web Access End User Password Confirm Password Admin Password Confirm Password Allows the administrator to set the password for user level web GUI access This field is case sensitive with a maximum length of 30 characters Confirms the end user password field to be the same as above Allows users to change the admin password The password field is purposely hidden after clicking the Update button for security purpose This field is case sensitive with a maximum length of 30 characters Confirms the admin password field to be the same as above Maintenance gt Upgrade and Provisioning Firmware Upgrade and Provisioning XML Config File Password HTTP HTTPS User Name HTTP HTTPS Password Upgrade Via Firmware Server Path Specifies how firmware upgrading and provisioning request to be sent Always Check for New Firm
51. fferent power adaptor with the GXP1160 GXP1165 as it may cause damage to the products and void the manufacturer warranty This document is subject to change without notice The latest electronic version of this user manual is available for download here http www grandstream com support Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose without the express written permission of Grandstream Networks Inc is not permitted FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 10 of 67 AG Innovative IP Voice amp Video PRODUCT OVERVIEW FEATURE HIGHTLIGHTS e 128 x 40 pixel graphical LCD display e Single SIP account up to 2 call appearances 3 XML programmable context sensitive soft keys 3 way conference e Phonebook with up to 500 contacts and call history with up to 500 records e Automated personal information service e g local weather personalized music sing tone ring back tone e Dual switched auto sensing 10 100Mbps network ports integrated PoE GXP1165 only e Automated provisioning using TR 069 or AES encrypted XML configuration file SRTP and TLS for advanced security protection 802 1x for media access control GXP1160 GXP1165 TECHNICAL SPECIFICATIONS Protocols and Standards Network Interfaces Graphic Display Feature Keys Voice Codec Telephony Features HD Audio Headset Jack Base Stand Table 1 GXP1160
52. fw ipvideotalk com gs There are two ways to setup a software upgrade server The LCD Keypad Menu or the Web Configuration Interface UPGRADE VIA KEYPAD MENU Follow the steps below to configure the upgrade server path via phone s keypad menu e Press MENU button and navigate using Up Down arrow to select Config e Inthe Config options select Upgrade e Enter the firmware server path and select upgrade method The server path could be in IP address format or FQDN format e Press the OK softkey A reboot message window will be prompt e Reboot the phone to have the change take effect When upgrading starts the screen will show upgrading progress When done you will see the phone restarts again Please do not interrupt or power cycle the phone when the upgrading process is on UPGRAGE VIA WEB GUI Open a web browser on PC and enter the IP address of the phone Then login with the administrator username and password Go to Maintenance gt Upgrade and Provisioning page enter the IP address or the FQDN for the upgrade server in Firmware Server Path field and choose to upgrade via TFTP or HTTP HTTPS Update the change by clicking the Save and Apply button Then Reboot or power cycle the phone to update the new firmware When upgrading starts the screen will show upgrading progress When done you will see the phone FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 63 of 67 ndstream Innovative IP Voice amp Video
53. he phone is idle or in use active The following table describes the items displayed on the GXP1160 GXP1165 idle screen Table 4 LCD DISPLAY DEFINITIONS Displays the current date and time It can be synchronized with DATE AND TIME Internet time servers Displays company logo name This logo name can be customized via LOGO NAME xml screen customization The maximum size for logo name string is 26 characters in English approximately Shows the status of network in the middle of the screen It will indicate whether the network is down or starting NETWORK STATUS Shows the status of the phone for registration status call features and STATUS BAR ver etc using icons as shown in the next table The softkeys are context sensitive and will change depending on the status of the phone Typical functions assigned to softkeys are e NextScr Toggles among default idle screen weather information IP Address and extension number e Headset Onhook offhook using headset or toggle to headset mode SOFTKEYS in Idle Screen e FwdaAll Unconditionally forwards the phone line account 1 to another phone e Missed Shows up unanswered calls to this phone e Redial Redials the last dialed number when there is existed dialed call log The softkeys are context sensitive and will change depending on the SOFTKEYS in Call Screen call status of the phone Here are the main softkeys in call screen FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER
54. ill go off hook after the timeout in seconds The default value is 30 seconds Off hook Timeout Disable Call Waiting Disables the call waiting feature The default setting is No FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 47 of 67 Disable Call Waiting Tone Disable Direct IP Call Use Quick IP Call mode Disable Conference Disable in call DTMF Display Enable MPK sending DTMF Disable Transfer In call dial number on pressing transfer key Auto Attended Transfer Do Not Escape as 23 in SIP URI Click To Dial Feature Blink message LED on ringing Call History Flash Writing Write Timeout Call History Flash Writing Max Unsaved Log SELMA Disables the call waiting tone when call waiting is on The default setting is No Disables Direct IP Call The default setting is No When set to Yes users can dial an IP address under the same LAN VPN segment by entering the last octet in the IP address To dial quick IP call off hook the phone and dial XXX X is 0 9 and XXX lt 255 phone will make direct IP call to aaa bbb ccc XXX where aaa bbb ccc comes from the local IP address REGARDLESS of subnet mask XX or X are also valid so leading 0 is not required but OK No SIP server is required to make quick IP call The default setting is No Disables the Conference function The default setting is No When it s set to Yes the DTMF digits entered during the call will not display The
55. k as the phone 2 Make sure the phone is turned on and shows its IP address You may check the IP address on the LCD by pressing NextScr softkey or go to MENU gt Status gt Network Status 3 Open a Web browser on your computer 4 Enter the phone s IP address in the address bar of the browser 5 Enter the administrator s login and password to access the Web Configuration Menu Note The computer has to be connected to the same sub network as the phone This can be easily done by connecting the computer to the same hub or switch as the phone connected to In absence of a hub switch or free ports on the hub switch please connect the computer directly to the PC port on the back of the phone If the phone is properly connected to a working Internet connection the IP address of the phone will display in MENU gt Status gt Network Status This address has the format xxx xxx xxx xxx where xxx stands for a number from 0 255 Users will need this number to access the Web GUI For example if the phone has IP address 192 168 40 154 please enter http 192 168 40 154 in the address bar of the browser There are two default passwords for the login page User Level Password Web Pages Allowed End User Level 123 Only Status and Basic Settings Administrator Level admin Browse all pages The password is case sensitive with maximum length of 25 characters When changing any settings always SUBMIT them by pressing the Sa
56. l in minutes If it s set to 0 the automatic download will be disabled The default value is 0 The valid range is FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 56 of 67 Remove Manually edited Entries on Download Sort Phonebook by Download XML Phonebook Upload XML Phonebook Phonebook Key Function ndstream Innovative IP Voice amp Video 5 to 720 minutes If set to Yes when XML phonebook is downloaded the entries added manually will be automatically removed The default setting is Yes Sort the phonebook on the selection of first name or last name Click on Download to download the XML phonebook file to local PC Click on Upload to upload local XML phonebook file to the phone Controls the behavior of Phonebook key Phonebook gt LDAP Server Address Port Base User Name Password LDAP Number Filter LDAP Name Filter Configures the IP address or DNS name of the LDAP server Configures the LDAP server port Configures the LDAP search base This is the location in the directory where the search is requested to begin Example dc grandstream dc com ou Boston dc grandstream dc com Configures the bind Username for querying LDAP servers Some LDAP servers allow anonymous binds in which case the setting can be left blank Configures the bind Password for querying LDAP servers The field can be left blank if the LDAP server allows anonymous binds Configures
57. ndstrean Innovative IP Voice amp Video Grandstream Networks Inc GXP1160 GXP1165 Small Medium Business IP Phone GXP1160 GXP1165 USER MANUAL C itean Innovative IP Voice amp Video GXP1160 GXP1165 User Manual Index GUI INTERFACE EXAMPLES aunnuvnnennnnnnnnnennnnnnnnnennnnnunnnennnnnnsnnennnnnunnnennn 6 GNU GPL INFORMATION veseanevnnnnuvnnennnnnnnnnsnnnnnnnnnennnnnnnnnennnnnunnnennnnnunnnennr 7 CHANGE LOG Guan AA edits scares Aa La GAN 8 FIRMWARE VERSION 1 0 6 11 LX 8 FIRMWARE VERSION 1 0 6 7 222 2212 JH 8 FIRMWARE VERSION 1 0 5 58 L22 8 FIRMWARE VERSION 1 0 5 32 222 21 8 FIRMWARE VERSION 1 0 5 26 LX 8 FIRMWARE VERSION 1 0 5 24 LX 9 FIRMWARE VERSION 1 0 5 15 Ha 9 FIRMWARE VERSION 1 0 5 2 22121212 9 NEL NE en 10 PRODUCT OVERVIEW auvnvnnennnnannnnennnnnunnnennnnnnnnnennnnnnnnnnnnnnnunnnennnnnnnnnennn 11 FEATURE HIGHTLIGHTS ccccccecccccccceccecececeecccuucecuucccuecaucecseeecaceeaueeeadceeeueeuueeeeeceeaueeeaeseceneeaueeens 11 GXP1160 GXP1165 TECHNICAL SPECIFICATIONS c0cccccccceececccccceccececccaececueeauecececeeauceenecenens 11 Leg AE ge REE NE 13 EQUIPMENT PACKAGING ccccccccccccccceccecececeeccceuceusececeucecucecaeeeeaeeeueeeeudeeeeuseauesecaceeaueeeaeseceneeaueeens 13 CONNECTING YOUR PHONE cccccecccceccccececcscccccccceccccceecucecaeseeuuceueuceseeecueecauseseueeauececadeeaueesaeceness 13 SAFETY COMPLIANCES 0 ccccccceccccccccceccccucecececccceceeccceceecuce
58. ne NAT The default setting is Yes This parameter must be set to No for Direct IP Calling to work Use Random Port Specifies how often the phone sends a blank UDP packet to the SIP Keep alive Interval server in order to keep the ping hole on the NAT router to open The default setting is 20 seconds The NAT IP address used in SIP SDP messages This field is blank at the default settings It should ONLY be used if it s required by your ITSP Use NAT IP The IP address or Domain name of the STUN server STUN resolution STUN Server results are displayed in the STATUS page of the Web GUI Only non symmetric NAT routers work with STUN Configures to turn on off public mode for hot desking feature on the phone If set to Yes users would need fill in the SIP Server address for account 1 as well Then reboot the phone When the phone boots up users will need enter SIP User ID and Password on the LCD to login and Public Mode use the phone Note When the phone is in public mode login screen press CONF button will have the IP address of the phone displayed h l a Expiration time is 0 to 24 hours After time expiration phone will auto log Public Mode Login Expiration n out Settings gt Call Features Configures a User ID extension to dial automatically when the phone is Off hook Auto Dial off hook The phone will use the first account to dial out The default setting is No If configured when the phone is on hook it w
59. nt listening port on the phone Otherwise they will use the ephemeral port for the particular connection Configures to remove outbound proxy from route This is used for the SIP Extension to notify the SIP server that the device is behind a NAT Firewall Defines whether SIP Instance ID is supported or not The default setting is Yes When set to Yes a SUBSCRIBE for Message Waiting Indication will be sent periodically The phone supports synchronized and non synchronized MWI The default setting is No When set to Yes a SUBSCRIBE for Registration will be sent out periodically The default setting is No FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 40 of 67 ndstream Innovative IP Voice amp Video The use of the PRACK Provisional Acknowledgment method enables reliability to SIP provisional responses 1xx series This is very important in Enable 100rel order to support PSTN internetworking To invoke a reliable provisional response the 100rel tag is appended to the value of the required header of the initial signaling messages When set to Auto the phone will look for the caller ID in the order of P Asserted Identity Header Remote Party ID Header and From Header in the incoming SIP INVITE When set to Disabled all incoming calls are displayed with Unavailable When set to From Header the phone will display the caller ID based on the From Header in the incoming SIP INVITE The default setting is
60. nu using the phone s keypad e Web GUI embedded on the phone using PC s web browser CONFIGURATION VIA KEYPAD To configure the LCD menu using phone s keypad follow the instructions below e Enter MENU options When the phone is in idle press the round MENU button to enter the configuration menu e Navigate in the menu options Press the arrow keys UP DOWN LEFT RIGHT to navigate in the menu options e Enter Confirm selection Press the round MENU button to enter the selected option e Exit Press LEFT arrow key to exit to the previous menu e The phone automatically exits MENU mode with an incoming call when the phone is off hook or the MENU mode if left idle for more than 60 seconds e When the phone is in idle pressing the navigation keys UP DOWN RIGHT can access the call history entries UP Missed Calls DOWN Dialed Calls RIGHT Answered Calls The MENU options are listed in the following table Table 8 CONFIGURATION MENU Call History Displays call logs for answered calls dialed calls missed calls and transferred calls Status Displays network status account registration status software version number MAC address hardware version number P N number e Network status Press to enter the sub menu for IP setting information DHCP Static IP PPPoE IPv4 address IPv6 address MAC address Subnet Mask FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 31 of 67 Phone Book LDAP Directory Instant Mes
61. number If set to Enable Tel will be used instead of SIP in the SIP request The default setting is Disable Selects whether or not the phone will send SIP Register messages to the proxy server The default setting is Yes If set to Yes the SIP user s registration information will be cleared when the phone reboots The SIP Contact header will contain to notify the server to unbind the connection The default setting is No Specifies the frequency in minutes in which the phone refreshes its registration with the specified registrar The default value is 60 minutes The maximum value is 64800 minutes about 45 days Specifies the time frequency re registration request before the Register Expiration The default value is 0 in seconds that the phone sends Defines the local SIP port used to listen and transmit The default value is 5060 for Account 1 Specifies the interval to retry registration if the process is failed The default value is 20 seconds SIP T1 Timeout The default setting is 0 5 seconds SIP T2 Interval The default setting is 4 seconds Determines the network protocol used for the SIP transport Users can choose from TCP UDP and TLS Specifies if sip or sips will be used when TLS TCP is selected for SIP Transport The default setting is sips This option is used to control the port information in the Via header and Contact header If set to No these port numbers will use the permane
62. onference gt The user can press the Cancel softkey to cancel a conference after pressed CONF key CA gt This will resume the 2 way conversation with the current line e Split and Re conference FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 25 of 67 ndstream Innovative IP Voice 4 Video gt During the conference press HOLD key The conference call will be split and the calls will be put on hold separately gt Press FLASH key to resume the 2 way conversation with the second established call gt If users would like to re establish conference call before FLASH key is pressed in the above step press the ReConf softkey right after the conference call is held split e End Conference gt Press HOLD key to split the conference call The conference call will be ended with both calls on hold Or gt Users could press the EndCall softkey or simply hang up the call to terminate the conference call GXP1160 GXP1165 supports Easy Conference Mode which can be used combined with the traditional way to establish the conference e Initiate a conference call gt Establish 1 call gt Press CONF key and a new line will be brought up gt Dial the number and press SEND key PF to establish the second call gt Press CONF key or press the ConfCall softkey to establish the conference e Split and Re conference gt During the conference press HOLD key Ci The conference call will
63. ook the phone e Dial 73 e Hang up the call Busy Call Forward To set up busy call forward e Off hook the phone e Dial 90 and then enter the number to forward the call e Press OK softkey or SEND key Cancel Busy Call Forward To cancel the busy call forward e Off hook the phone e Dial 91 FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 29 of 67 ER Innovative IP Voice amp Video e Hang up the call Delayed Call Forward To set up delayed call forward e Off hook the phone 92 e Dial 92 and then enter the number to forward the call e Press OK softkey or SEND key Cancel Delayed Call Forward To cancel the delayed call forward e Off hook the phone 93 e Dial 93 e Hang up the call CUSTOMIZED LCD SCREEN amp XML The GXP1160 GXP1165 IP phone supports the following XML applications Please refer to the corresponding link for documentation and templates e XML custom idle screen customize idle screen logo softkey layout and etc http www grandstream com products gxp_series general documents GXP2120 GXP2110 GXP2100 14xx XML Screen Customization zip e XML downloadable phonebook http www grandstream com products gxp series general documents gxp wp xml phonebook pdf FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 30 of 67 AG Innovative IP Voice amp Video CONFIGURATION GUIDE The GXP1160 GXP1165 can be configured via two ways e LCD Configuration Me
64. pause for phonebook entry eceeeeeeeee cece eect eeeaeeeeeeeseeeetaeeeeaeeseeeees Figure 3 Keypad MENU Flow rnrannronnnonnvrnnnnnnrrnnrnnnrrnnrennrrnnrennrrnnsennrrnnsensrrnessnnrnensennn Figure 4 Weather Update ennrrnnvonnnnnnvonnnnnnvnnnnnnnvnnnnnnnvnnnnnnnvennnnnvennnnnvennnnneennnenne Figure 5 Web GUI Phonebook gt Contacts rrrvrannrnnrnvvnrvrrvnnnrnnrnrnnrrrrennnrnnnnnnenrnnenenn Figure 6 Click to Dial Table 3 GXP1160 GXP1165 CONNECTORS i snnvvvvvvnrvervrnrvrrverrvrrrrnerenvernvernverrneevnen Table 5 GXP1160 GXP1165 LCD ICONS mnvrenvvnnnvevnvnrnrervrnrvrrverrrrrrenerrvernvrrnverreevnnn ra Innovative IP Voice amp Video FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 4 of 67 ndstream Innovative IP Voice amp Video FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 5 of 67 ndstream Innovative IP Voice amp Video GUI INTERFACE EXAMPLES http Awww grandstream com products gxp_series general documents gxp21xx_qui zip Screenshot of Login Page Screenshots of Status Pages Screenshots of Accounts Pages Screenshots of Settings Pages Screenshots of Network Pages Screenshots of Maintenance Pages NO oO fF O N Screenshots of Phonebook Pages FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 6 of 67 Ge Innovative IP Voice amp Video GNU GPL INFORMATION GXP1160 GXP1165 firmware contains third party software license
65. pends on your network settings When set to Yes it will force random generation of both the local SIP and RTP ports This is usually necessary when multiple GXPs are behind the same NAT If using a Public IP address set this parameter to No e NAT Traversal It is under Accounts X gt Network Settings Default setting is No Enable the device to use NAT traversal when it is behind firewall on a private network Select Keep Alive Auto STUN with STUN server path configured too or other option according to the network setting WEATHER UPDATE To customize GXP1160 GXP1165 to display weather information for the preferred city users could go to web GUI gt Settings gt Web Service page and enter the city code in the following options Web Service Enable Weather Update No Yes City Code Auto Self Defined City Code Self Defined City Code USMA0046 Update Interval 15 Degree Unit Auto Fahrenheit Celsius Figure 5 Weather Update By default the City Code is set to Automatic which allows the phone to obtain weather information based on the IP location detected To use Self Defined City Code option please follow the steps below to obtain the correct city code e Ina web browser go to www weather com FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 59 of 67 oa e Enter the city name in the search field For example Boston MA And click on SEARCH e The searching result will show in a new windo
66. r MAC Address provisioning and can be found on the label coming with original box and on the label located on the back of the device IP Setting DHCP Static IP or PPPoE IPv4 Address The IPv4 address obtained on the phone IPv6 Address The IPv6 address obtained on the phone Subnet Mask The subnet mask obtained on the phone Gateway The gateway address obtained on the phone DNS Server 1 The DNS server address 1 DNS Server 2 The DNS server address 2 NTP Server The NTP server phone uses to sync up time PPPoE Link Up PPPoE connection status 802 1q 802 1p LLDP The 802 1q 802 p status 802 1q VLAN Tag The assigned VLAN tag on phone FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 37 of 67 802 1q Priority NAT Traversal ndstream The assigned 802 1q priority on phone NAT traversal status for the account Status gt System Info Product Model Part Number Software Version System Up Time System Time Service Status Core Dump Product model of the phone Product part number e Boot boot version number e Core core version number e Base base version number e Prog program version number This is the main firmware release number which is always used for identifying the software system of the phone e Aux Aux version number e Dsp DSP version number System up time since the last reboot Current system time on the phone system GUI and Phone service status Core dump file that
67. s When set to Yes users could select Away Online or Busy from LCD Publish to Call Center EG Kor menu and publish it to call center The default setting is No This feature is used for Broadsoft call feature synchronization When it s Feature Key enabled DND Call Forward features and Call Center Agent status can be Synchronization synchronized between Broadsoft server and phone The default setting is Disabled FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 41 of 67 ndstream Conference URI Configures the conference URI when using Broadsoft N way calling feature Configures Music On Hold URI to call when a call is on hold This feature has to be supported on the server side Music On Hold URI Different soft switch vendors have special requirements Therefore users may need select special features to meet these requirements Users can choose Special Feature from Standard Nortel MCS Broadsoft CBCOM RNK Sylantro Huawei IMS or Phonepower depending on the server type The default setting is Standard Account x gt SIP Settings gt Session Timer The SIP Session Timer extension that enables SIP sessions to be periodically refreshed via a SIP request UPDATE or re INVITE If there is no refresh via an UPDATE or re INVITE message the session will be terminated once the session interval expires Session Expiration is the time in seconds where the session is considered timed out provided no
68. sages Direct IP Call Preference ndstream Gateway and DNS server Account X Registered Not Registered Boot version Prog version This is the main firmware release number Core version Base version Aux version DSP version MAC address HW version P N number Power Source Displays phonebook Users could add edit search and delete contacts groups here or download phonebook XML to the phone Phonebook search does not support entering Non ASCII characters Note Besides 3 embedded groups Family Friends and Work user can create your own new groups GXP phone allows at most 7 customized groups Searches LDAP directory and configures LDAP options LDAP search does not support entering Non ASCII characters Displays received instant messages Makes direct IP call Preference sub menu includes the following options Do Not Disturb Enables disables Do Not Disturb on the phone Ring Tone Configures different ring tones for incoming call Ring Volume Adjusts ring volume by pressing left right arrow key LCD Contrast Adjusts LCD contrast by pressing left right arrow key Download SCR XML Triggers the phone to download the XML idle screen file immediately The XML FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 32 of 67 ndstream Innovative IP Voice amp Video idle screen server path and downloading method need to be set up correctly from Web GUI first Erase Custom SCR Eras
69. ssssssseesssssssneeessessssneeeeesssnmeeseesssniteeessnnnmeseesssneessees 36 FI NA AA Mani ae aseneeaee 37 STATUS PAGE DEFINITIONS re 37 ACCOUNTS PAGE DEFINITIONS ve 38 SETTINGS PAGE DEFINITIONS ss ccssiais ccxicetteedescogtserctesetess ne covscelnacapadsaeesatebasascussOretiuteaaredited 47 NETWORK PAGE DEFINITIONS idae ANAN 51 MAINTENANCE PAGE DEFINITIONS kaaa ha Aah BN 53 PHONEBOOK PAGE DEFINITIONS re 56 VENN 58 WEATHER EE E E 59 PUBLIC MODE EEE EE EEE EE 60 EDITING CONTACTS AND GLICK TO DAL kA AE ANAN NN 60 UPGRADING AND PROVISIONING u s 63 UPGRADE VIA KEYPAD MENU mama GANAN 63 UPGRAGE VIA se AA AA 63 NO LOCAL TFTP HTTP SE 64 CONFIGURATION FILE Ke DE dvennstdeesterasedltimmetettied 64 RESTORE FACTORY DEFAULT SETTINGS evvvvvvvnnennnnnnnnnnnnnnvnvenneennnnnne 66 EXPERIENCING THE GXP1160 GXP1165 nnnnnnvnnnnnnennnnnnnnnnnnnnvnvenenenenennn 67 FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 3 of 67 Table of Tables GXP1160 GXP1165 User Manual Table 1 GXP1160 GXP1165 TECHNICAL SPECIFICATIONS Table 2 GXP1160 GXP1165 EQUIPMENT PACKAGING Table 4 LCD DISPLAY DEFINITIONS Table 6 KEYPAD DEFINITIONS Table 7 CALL FEATURES Table 8 CONFIGURATION MENU Table of Figures GXP1160 GXP1165 User Manual Figure 1 GXP1160 GXP1165 Ports ccccceesceeeeeeeeeeeeeeeeeseaeeeeeaeeeeeeeseeeeseaeeeeeeeeeeees Figure 2 GXP1160 GXP1165 Pin Out ssnnnonvnnnnrrnnnnrnnrnvnnrsrrennnrnnennnnrerresrnrneennnenrnneeenn Figure 4 Soft
70. successful session refresh transaction occurs beforehand The default value is 180 seconds Session Expiration The minimum session expiration in seconds The default value is 90 seconds Min SE If set to Yes and the remote party supports session timers the phone will use Caller Request Timer ME a session timer when it makes outbound calls If set to Yes and the remote party supports session timers the phone will use Callee Request Timer Metre a session timer when it receives inbound calls If Force Timer is set to Yes the phone will use the session timer even if the remote party does not support this feature If Force Timer is set to No the phone will enable the session timer only when the remote party supports this feature To turn off the session timer select No Force Timer As a Caller select UAC to use the phone as the refresher or select UAS to UAC Specify Refresher use the Callee or proxy server as the refresher As a Callee select UAC to use caller or proxy server as the refresher or select UAS to use the phone as the refresher The Session Timer can be refreshed using the INVITE method or the UPDATE method Select Yes to use the INVITE method to refresh the session timer Account x gt SIP Settings gt Security Settings UAS Specify Refresher Force INVITE Check Domain Choose whether the domain certificates will be checked or not when TLS TCP Certificates is used for SIP Transport
71. t 1617 gt xxxxxxx Block any number of leading digits 1900 or add prefix 1617 for any dialed 7 digit numbers e Example 3 1xxx 2 9 xxxxxx lt 2 011 gt x Allows any number with leading digit 1 followed by a 3 digit number followed by any number between 2 and 9 followed by any 7 digit number OR Allows any length of numbers with leading digit 2 replacing the 2 with 011 when dialed FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 44 of 67 Delayed Call Forward Wait Time Enable Call Features Call Log Account Ring Tone Matching Incoming Caller ID SELMA Innovative IP Voice amp Video Example of a simple dial plan used in a Home Office in the US M1900x lt 1617 gt 2 9 xxxxxx 1 2 9 xx 2 9 xxxxxx 011 2 9 x 3469 11 Explanation of example rule reading from left to right e 1900x prevents dialing any number started with 1900 e lt 1617 gt 2 9 xxxxxx allows dialing to local area code 617 numbers by dialing 7 numbers and 1617 area code will be added automatically e 1 2 9 xx 2 9 xxxxxx allows dialing to any US Canada Number with 11 digits length e 011 2 9 x allows international calls starting with 011 e 3469 11 allows dialing special and emergency numbers 311 411 611 and 911 Note In some cases where the user wishes to dial strings such as 123 to activate voice mail or other applications provided by their service provider the should be predefined inside the
72. t be accepted or the call will directly go into voicemail DURING A PHONE CALL CALL WAITING CALL HOLD e Hold Place a call on hold by pressing the HOLD key Ci e Resume Resume call by pressing the HOLD key Ci e Multiple calls Automatically place active call on hold or switch between calls by pressing the FLASH FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 23 of 67 ndstream Innovative IP Voice amp Video Call waiting tone stutter tone will be audible on new incoming call during the active call MUTE During an active call press the MUTE softkey to mute unmute the microphone The LCD will show Talking or MUTE to indicate the mute status with Mute icon displayed on the right side of the screen CALL TRANSFER GXP1160 GXP1165 supports Blind Transfer Attended Transfer and Auto Attended Transfer e Blind Transfer gt During the first active call press TRAN key N and dial the number to transfer to gt Press SEND key N or to complete transfer of active call e Attended Transfer gt During the first active call press FLASH key The first call will be put on hold gt Enter the number for the second call in the new line and establish the call gt Press TRAN key KE gt Press FLASH key e Auto Attended Transfer gt Set Auto Attended Transfer to Yes under Web GUI gt Settings gt Call Features And then click Save and Apply on the bottom of th
73. ttings on the phone to obtain IPv4 address Users could select DHCP Static IP or PPPoE By default it is set to DHCP Specifies the name of the client This field is optional but may be required by some Internet Service Providers Used by clients and servers to exchange vendor class ID Enter the PPPoE account ID FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 51 of 67 PPPoE Password PPPoE Service Name IPv4 Address Subnet Mask Gateway DNS Server 1 DNS Server 2 Preferred DNS Server IPv6 Address Type Static IPv6 Address IPV6 Prefix Length IPV6 Prefix DNS Server 1 DNS Server 2 Preferred DNS server ER Innovative IP Voice amp Video Enter the PPPoE Password Enter the PPPoE Service Name Enter the IP address when static IP is used Enter the Subnet Mask when static IP is used for IPv4 Enter the Default Gateway when static IP is used for IPv4 Enter the DNS Server 1 when static IP is used for IPv4 Enter the DNS Server 2 when static IP is used for IPv4 Enter the Preferred DNS Server for IPv4 Allows users to configure the appropriate network settings on the phone to obtain IPv6 address Users could select Auto configured or Statically configured for the IPv6 address type Enter the static IPv6 address when Full Static is used in Statically configured IPv6 address type Enter the IPv6 prefix length when Full Static is used in Statically configured IPv6 address type
74. ve or Save and Apply button on the bottom of the page If the change is saved only but not applied after making all the changes click on the APPLY button on top of the page to submit After submitting the changes in all the Web GUI pages reboot the phone to have the changes take effect if necessary All the options under Accounts page and Phonebook page do not require reboot Most of the options under Settings page do not require reboot FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 36 of 67 AG Innovative IP Voice 4 Video DEFINITIONS This section describes the options in the phone s Web GUI As mentioned you can log in as an administrator or an end user e Status Displays the Account status Network status and System Info of the phone e Account To configure the SIP account e Network To configure network settings e Settings To configure call features ring tone LCD display Web services XML applications and etc e Maintenance To configure web Telnet access upgrading and provisioning language settings TR 069 security and etc e Phonebook To manage Phonebook and LDAP STATUS PAGE DEFINITIONS Status gt Account Status SIP User ID Displays the configured SIP User ID SIP Server Displays the configured SIP Server address SIP Registration Displays SIP registration status YES NO Status gt Network Status Global unique ID of device in HEX format The MAC address will be used fo
75. w with URL in the browser s address bar For example http www weather com weather right now Boston MA USMA0046 e Inthe above link USMA0046 is the city code to be filled in Self Defined City Code option Users could then further configure the Update Interval and Degree Unit for weather information display PUBLIC MODE The GXP1160 GXP1165 supports hot desking using public mode Under public mode users could login the phone with the SIP account User ID and password Please follow the steps below to configure the phone for public mode e Fill up the SIP server address for Account 1 first e Under Web GUI gt Settings gt General Settings set Public Mode option to Yes Click Save and Apply and reboot the phone e When the phone boots up SIP User ID and Password to register to the configured SIP server in account 1 will be required Enter the correct account information to log in to the phone When entering the account information press softkey 123 abc to toggle input method e In login page pressing CONF button on the phone will show phone s IP address e After using the phone go to LCD MENU gt LogOut to log off the public mode EDITING CONTACTS AND CLICK TO DIAL From GXP1160 GXP1165 Web GUI users could view contacts edit contacts or dial out with Click to Dial feature on the top of the Web GUI In the following figure the Contact page shows all the added contacts manually or downloaded via XML phonebook H
76. ward feature enabled MUTE Status OFF The active call is not muted ON The active call is muted SRTP Status OFF SRTP is not used ON SRTP is used GETTING FAMILAR WITH THE KEYPAD The following table describes the buttons used on the GXP1160 GXP1165 keypad Table 6 KEYPAD DEFINITIONS Place active call on hold or resume the call on hold Transfer an active call to another number Establish 3 way conference call with other 2 parties Bring up a new line or answer the second incoming call Speaker Send out the number or redial Phonebook Brings phonebook on screen FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 18 of 67 ndstream Innovative IP Voice amp Video D Voicemail Press to retrieve voice mails Navigation Keys Menu e Press the 4 navigation keys to move JLA up down left right ISI e Press the round button in the center to enter A Keypad Configuration MENU when phone is in idle e The round button MENU can also be used as ENTER key when in Keypad Configuration Volume Press or to adjust the volume 0 9 Standard phone keypad MAKING PHONE CALLS HANDSET SPEAKER AND HEADSET MODE The GXP1160 GXP1165 allows users to switch among handset speaker or headset when making calls Press the Hook Switch to switch to handset press the Headset softkey to switch to headset or press the Speaker button Qda to switch to speaker 2 CALLS WITH 1
77. ware Check New Firmware only when F W pre suffix changes Always Skip the Firmware Check The password for encrypting the XML configuration file using OpenSSL This is required for the phone to decrypt the encrypted XML configuration file The user name for the HTTP HTTPS server The password for the HTTP HTTPS server Allows users to choose the firmware upgrade method TFTP HTTP or HTTPS Defines the server path for the firmware server It could be different from the configuration server for provisioning FIRMWARE VERSION 1 0 6 11 GXP1160 GXP1165 USER MANUAL Page 53 of 67 Config Server Path Firmware File Prefix Firmware File Postfix Config File Prefix Config File Postfix Hoteling Event and Option 66 Override Server Allow DHCP Option 120 to override SIP Server 3CX Auto Provision Automatic Upgrade Hour of the Day 0 23 Day of the Week 0 6 Authenticate Conf File ndstream Innovative IP Voice amp Video Defines the server path for provisioning It could be different from the firmware server for upgrading This field enables user to store different versions of firmware files in one single directory on the firmware server If configured only the firmware file with the matching prefix will be downloaded This field enables user to store different versions of firmware files in one single directory on the firmware server If configured only the firmware file with the matching postfix will be downloa

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