MailFax Administrative Website User Manual (For Ford
Contents
1. brighttax brighttfax central user guide et Ae ieee Charles River Consultants Inc KA EEE ARE 331 E 50th Street E SYNC networks New York NY USA 10022 Phone 888 339 0000 CRC Managed Companies Table of Contents ABOUT BRIGHTFAX CENTRAL ABOUT THIS GUIDE LOGGING IN Accessing the Website Entering a UserID and Password SEARCHING FOR MESSAGE RECORDS Typical Uses of Online Reporting Typical Use of Exception Handling RESENDING A MESSAGE RESEND To Resend a Message SHOW HIDE GENERATED MESSAGES NO SHOW VIEWING MESSAGE CONTENTS VIEW DATA To View a Message About the Message View Screen PRINTING MESSAGE INFORMATION PRINT FOR FURTHER ASSISTANCE 11 11 12 12 12 13 13 14 15 15 All material contained within is the sole property of E Sync Networks Any reproduction or redistribution of this material is prohibited without the expressed written consent of E Sync Any reproduction of illustrations appearing on these pages is strictly prohibited 2003 E Syne Networks lc brightfax NO SOFTWARE NO HARDWARE NO MAINTENANCE ABOUT brightfax central In today s business environment an incredible volume of information is deltvered to fax and email addresses The challenge is how to manage both delivered and undelivered information by incorporating storage reporting and resends into an easy to use service that will compliment E Sync s Message Delivery System2. esi e apes pa The user will be notified of a successful request submission Microsoft Internet Explorer x AN Resend request submitted Tip Using the Message ID or other search criteria use the Search and Results Pages to track the status of a message Pressing the refresh button located in the web browser toolbar will provide a continual update of the message s status 0 SHOW HIDE GENERATED MESSAGES NO SHOW This feature to be implemented at a later phase CHARLES RIYER CONSULTANTS E S Y WM GO nem ores CAC Managed Companies brightfax NO SOFTWARE NO HARDWARE NO MAINTENANCE VIEWING MESSAGE CONTENTS VIEW DATA Users have the ability to view faxes and emails that have been sent through the messaging system To View a Message From the Results Page 1 Place a checkbox next to the message to view Message ID Document ID Status Output Type Originat J 290015899014 290013899 Fax Failed human answered tax orig glob 2 Press View Data located on the bottom of the screen The Message View Screen will appear vig Pata Print H Refresh Data 13 CHARLES RIVER CONSULTANTS E S Y N Cnetworks CAC Managed Companies brightfax NO SOFTWARE NO HARDWARE NO MAINTENANCE Hegt ure Matesdupe Whew Hiire bene Explorer p ele oa mmmn meme e a o E D S TEEN E a E E e a E a m E einsa ME E E a asea AEA A C a hora rapois
3. Reci Adir j tol T Fri Show Satu Hislory Cj fest i Giketiees arj mgiies piikit mee ESVAC pitome capper af BP et aa Fj AEI piece a Figure 5 Once the appropriate search criterion has been entered press submit to retrieve the message records gu pprop P ag CHARLES RIVER CONSULTANTS E 5Y N Cnetworks CAC Managed Companies brightfax NO SOFTWARE NO HARDWARE NO MAINTENANCE Result Page Microsolt Intesmet Enp We Fie EARL AA FANE E Hel tk GF A Aeh reote Aea al Ee Gy address RE eep 192 168 2 263M oniral z a Uns 6 iy ea blare Ihe nome repos cebime kot Seach Resume 1o 25111 n O aaa Fay Falan hurten enceyeted oe Wiha Companii al Oa ra WERD 08 1S STF eS Fax Faktid Parner ener S0S 87 4 S622 compara 200300 05 07 34 17 00 20 2003 0505 OF S35 ama IT 220013233008 011 241 51 Campani S0008 05 03 17 23001 MSO SSO e ia haman ane eered orig americani Sora ele Compan 200 05 OF 17 000 2003S 0500159 30001 HBOS PS Shaws Fai Faded homer sooceered Pa SES Fix Fidi fh ec eel j Hiit j r SOS r ee 2 ee T a ea SOO Sees Fak Fak Pen antec te hy ete Be sarasa Company 200 2009 04 OT Oe 55 000 2003 254 072753 BOF 2a 37 gt Fax Faded human ansevered tx fons omamassa Compan vi 3003 08 03 07 48 42 000 2003 08 03 08 31 83 030 DOr gE pararme SS paoe I fe DAAN 42 008 DARRA a Fax Fiend furan inira aad af feet Se Fi
4. aiman got Custos Det DO Tuomi sion Cue 1 Tens E Sync hinia D From T ciiis irea cius To g Dp Toe Taen Jupi ypa T cidus Date 3 Tite Uris Bari r Feonf Rec Adi me io T Fri Show Haus History E Subenit Reset Bikes ated egqiies piikit mele EAE eae capper af errotara ligt Figure 4 brightfax central Search Page SEARCHING FOR MESSAGE RECORDS The Main Search Page allows users to query for message related information stored in brightfax central Users can search for message records based on the following criteria Customer Doc ID A customer supplied message identifier E Sync Message ID Unique message ID automatically generates by the brightfax central system and found in notification messages Status The status of the message as it is processed through the brightfax central System The following status types are available CHARLES RIVER CONSULTANTS E 5Y N GCG networks CAC Managed Companies brightfax NO SOFTWARE NO HARDWARE NO MAINTENANCE Status In Progress Failed Successful Email Sent Email Failed all Email Failed soft fail Email Failed hard fail Fax Successful Fax Failed all Fax Failed human answered Fax Failed busy Fax Failed other Accepted for Delivery Resend Submitted Delivery Retry Description All messages fax and email currently being processed for delivery All messages fax and em
5. brightfax central meets that challenge brightfax central is a powerful browser based tool that supports archiving on line searches viewings and resends of all information previously sent through the E Sync system Through EMS and E Sync s existing Message Delivery Service users now have a powerful yet easy to use graphical interface to monitor the status and delivery of messages as they are processed throughout the system Features 1 Store fax and email messages This includes storing incoming messages keeping a status of messages at major points within the system and storing outgoing messages 2 Messages can be resent to the same address if necessary 3 Easily allows the client to review the status of all outbound messages and create a valuable audit trail 4 brightfax central acts as a backup for the customer s own archiving solutions Benefits e Offers a central Message Store for all E Sync messages e Offers customers and administrators access to the status of all messages through a single easy to navigate website ABOUT THIS GUIDE brightfax central User Manual is designed to provide an overview of the various features and processes of the brightfax central System Client Interface Throughout this guide various notes and tips have been added to better assist you in using the system These notes and tips are indicated by the Info symbol k CHARLES RIYER CONSULTANTS E S Y N C networks CAC Mon
6. step by step procedures for accessing information via the website If issues are encountered that are outside the scope of this document please contact your local administrator for further information Alternatively you can contact the E Sync Customer Support Center at 877 243 3949 Note All material contained within is the sole property of E Sync Networks Any reproduction or redistribution of this material is prohibited without the expressed written consent of E Sync Any reproduction of illustrations appearing on these pages is strictly prohibited 2005 E Sync Networks 15 CHARLES RIVER CONSULTANTS E S Y N Cnetworks CAC Managed Companies
7. user can search for records of all fax messages that were successfully delivered on May 12 2003 A user can search for records of all email messages that have been successfully sent to from a specific individual A user can search for an email or fax message based on a specific Customer Document ID Typical Use of Exception Handling The following examples outline some typical uses of the message repository for exception handling A user can search for records of all fax transmissions that failed on June 2 2003 due to a human answering the line on the recipient s end A user can search for records of all email transmission that failed on May 26 2003 from a common originator A user can search for records that failed to a common recipient for a non specific reason 11 CHARLES RIVER CONSULTANTS E S Y N C networks CAC Mongged Companies brightfax NO SOFTWARE NO HARDWARE NO MAINTENANCE RESENDING A MESSAGE RESEND Users have the option to resend a previously processed fax or email This process resubmits the selected message to the same email or fax address that it was originally sent to To Resend a Message From the Results Page 1 Place a check in the box next to the message to resend Message ID Document ID Output Type Recip Adc 011 613363 MW 290013899011 290013899 Fax Failed human answered fax orig_globalops 2 Press Resend located at the bottom of the screen
8. ail that have failed to be delivered All messages fax and email that have been successfully delivered Email messages that have been successfully sent All email messages that have failed Email delivery failed A resend attempt may be successful Email delivery failed A resend attempt would not succeed Faxes successfully delivered to recipients All fax deliveries that have failed All fax deliveries that have failed because a human answered the line All fax deliveries that have failed because of a busy signal Delivery of fax failed for a non specific reason E Sync Networks has received the data file for processing A user resend request has been submitted to the Message Delivery System The message has failed to be delivered by the delivery system and is now re attempting delivery CHARLES RIVER CONSULTANTS E S Y N CO networks CAC Mongged Companres brightfax NO SOFTWARE NO HARDWARE NO MAINTENANCE Output Type Originator Recip Addr From Show Status History Submission Date amp Time Status Date amp Time 0 Specify the format of messages Fax Email Telex Webbox to include in the search Specify the originator sender of messages this is a customer supplied originator field sent to E Sync via the message Specify the recipient receiver of messages The sender of a message 1e Joe Smith Display the status history of messages specif
9. and Password assigned to them Enter your User Name and Password into the corresponding textboxes Figure 2 Client Login User Name lusername Password _ SUBMIT RESET HELP Figure 2 E Sync Client Login Screen Once a User Name and Password have been entered press the Submit button located directly below the textboxes to verify your login information and access the Main Menu If an incorrect User Name or Password has been entered the following error message will display Figure 3 CHARLES RIVER CONSULTANTS E 5S Y N Cnetworks CAC Managed Companies brightfax NO SOFTWARE NO HARDWARE NO MAINTENANCE Client Login Login failed Try Again UserName Password Figure 3 Example of an incorrect User Name Password entry Note If a login failure notice is displayed re enter your User Name and Password If the login failure is repeated contact your department administrator for assistance Once a valid User Name and Password have been entered the brightfax central Search Page is displayed Figure 4 CHARLES RIVER CONSULTANTS E 5Y N Cnetworks CAC Managed Companies brightfax NO SOFTWARE NO HARDWARE NO MAINTENANCE H Search Page Microsolt Interret Explorer Fle Edt Yer Favorke Tools Help Pik t QF Grew rotes Aeda oo Gh Gb A o E a Adiness 48 heap 192 168 2 hM control co unks a k di Message 6 zZ w e he hvearks lle hame rents
10. cetomernenice ogot ce Nea Fihrage Actua gine m vE i ch FT By Dahisi Jri reji iat beget cen Be cee ca peri E A T EE a Gl appie TH paiar charted nret About the Message View Screen The View screen allows users the ability to view the contents of any message record in the brightfax central The screen consists of a window containing an image of the message selected in the list of generated messages The message view can be manipulated using the following option buttons located above the view window Previous i Previous Allows the user to view the contents of the preceding page of a message If the page displayed is the first page of a message this option will be disabled ned Next Allows the user to view the contents of the following page of a message If the page displayed is the last page of a message this option will be disabled Fitin age Fit in Page Fits the entire contents of the displayed page into the view window Actual Size ie Actual Size Increases the size of the displayed page to represent the actual physical size of the page 14 CHARLES RIVER CONSULTANTS E S Y N G networks CAC Managed Companies brightfax NO SOFTWARE NO HARDWARE NO MAINTENANCE PRINTING MESSAGE INFORMATION PRINT This feature to be implemented at a later phase FOR FURTHER ASSISTANCE brightfax central Website User Guide is designed to provide users with
11. gged Companies brightfax NO SOFTWARE NO HARDWARE NO MAINTENANCE LOGGING IN Accessing the Website To access brightfax central enter the following World Wide Web WWW address into the address bar on your web browser Internet Explorer Netscape etc http msgstore crc net Address http Yimnsgstore cre met Press Enter to display brightfax central Login Screen The following web page will appear Figure 1 E Login Page Microsoft Internet Explorer i zZ ioj x Fie Edit view Favorites Tools Help Back gt amp A Asearch yFavorites media 4 D 3 N a Address http 192 168 2 63 MsqgControl a s Y N C networks llc eee Client Login User Name Password Questions and inquiries please contact E SYNC customer suppor at 877 243 3949 zi Done a Internet Figure 1 brightfax central Login Screen The Login Screen allows users access to all other areas of the website and contains the following information e User Name text box e Password text box CHARLES RIVER CONSULTANTS E 5Y N Cnetworks CAC Managed Companies brightfax NO SOFTWARE NO HARDWARE NO MAINTENANCE e Submit Login Button e Reset Button Clears all input fields on the screen e Help Button e Contact Number for the E Sync Technical Assistance Center Entering a UserID and Password Every user who is authorized to view brightfax central website will have a unique User Name
12. ied in the search criteria Note Selecting this option will result in an increased number of generated records Specify a to and from date range that messages were sent to E Sync for delivery Press the calendar icon to select to and dates Specify a to and from date range that messages were assigned a particular status Press the calendar icon to select to and from dates Tip In addition to the General Search fields the search screen contains customer specific search fields These fields will vary from customer to customer Tip Select Reset to clear all search fields Note the number of records displayed on the Results Screen will vary depending on the search criteria entered To further narrow the resulting messages enter as much information into the text fields as possible Once the appropriate search criteria has been entered press Submit to begin the search figure 5 The Results Screen will appear figure 6 CHARLES RIVER CONSULTANTS E S Y MW Gnerores CAC Manraged Companies brightfax NO SOFTWARE NO HARDWARE NO MAINTENANCE Search Page Mikrosolt Interret Explorer ee ee Se aS SSF Edt ew Favorites Took Helo l Te l E 6 zZ v m hehwaorks lle home repos customersanace ingot Cuties Cae i cumin Coe A Tere E Sync hartem D From IE Ciiis F iibi To a Dipi Tyo iae 7 Ciauz Cate Tii rka kai Fri r4
13. lo Fah aren ance F E sona none nesese am Iar E 20 02 AIAD Fak Faded haman anaa ered fax wh gika WHISKI Company 2003 0 0r 4 000 200s aa Fo ET Cnmpanyi x 009 0 07449 00 J TAG Oa es BS ron 50 SSR S900 PaO S78 Fak Faded hummer aneevered hy americas inyi 20005 02 OF os 00 Sse 11S eS i 0 2003 T 110225 910 d 20S 1 Se i E 1 Spf pt ppt Figure 6 The Results Screen contains a list of messages generated from the search on the previous screen The Results Page contains a listing of all message records generated based on the search criteria Records are organized by Message ID and display a range of information related to the message Tip It is possible that relevant messages may have been sent to E Sync after the Search Result list was generated To update the Search Result list press the refresh button in the web browser toolbar This will continually update the screen with the latest messages and statuses Tip Too many messages in the results list to find the one you are looking for Press the back button to enter additional criteria 10 CHARLES RIVER CONSULTANTS E 5Y N GCG networks CAC Managed Companies brightfax NO SOFTWARE NO HARDWARE NO MAINTENANCE Typical Uses of Online Reporting The following examples outline some typical uses of the message repository for online reporting A
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