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1. 6 9 13 FrontlineSMS Help Auto Reply settings o FRONTLINESMS Auto Reply settings Remaining characters 0 Click to include d Estimated cost 0 00 Stat Date End Date The Auto Reply screen allows you to add or edit the automated message being sent back in return to include the Sender s Name in the message if their number is recognised by Contacts and to set Start and End Dates if you only want the Auto Reply to run for a set time Retum to Keywords Return to Help main menu file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help keywordActions autoreply htm 1 1 6 9 13 FrontlineSMS Help Auto Forward settings o FRONTLINESMS Auto Forward settings I Auto Forward Auto forward for keyword to group FrontlineSMS Forward Message Click to include Start Date End Date va The Auto Forward screen allows you to add or edit the automated message being forwarded to the specified Group to include the Senders Name in the message if their number is recognised by Contacts and or to include the body of the original message This feature is useful if Group members are sending messages to other Group members For example here the Forwarded Message could read From sender_name Message message_content You can also set Start and End Dates if you only want the Auto Forward to run for a set time Return to Keywords Return to Help main menu file C Program Fi
2. SMS Why would I want FrontlineSMS to send emails If you re running a global campaign and you want mobile phone owners to text in their address so you can send out information packs or you re asking them to sign a petition you may want to send this information on to your head office or forward it on to an administrator who works in another office You could forward the messages as new text messages but these will incur additional costs and in some cases international SMS rates A quicker and cheaper way would be to have the incoming text message converted to an email and then for FrontlineSMS to send the message over the internet for you to a recipient of your choice Details on how to set up email forwarding are covered in the Keywords help screen Re sending and removing emails Any emails that have been sent by FrontlineSMS are listed on the email screen 1 If the computer is not connected to the internet the messages will be held until a connection is made at which point FrontlineSMS will begin sending automatically If you want to manually re send an email perhaps it didn t arrive or there was a problem with the recipient s Inbox being full highlight the email in the list and click Re Send Selected 2 If you d like to remove an email from the list highlight it and click Delete Selected 3 TIP If you delete an email which has not yet been sent it will be removed from the queue permanently and not be sent If you select the Del
3. Eh Nor working davices No phone detected mail ranilingsms com mms trontiinasms com Failed to connect For more information on connecting phones click here igs Auto Detect Phones ITyou are having problems detecting phones click here Modem List Updated di Cost estimator 1 00 15M8 TIP You can enable and disable MMS services at any moment by right clicking on it and selecting Connect or Disconnect Retum to Help main menu file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help mms htm 2 2 6 9 13 FrontlineSMS Help Troubleshooting o FRONTLINESMS Troubleshooting A few tips on helping get your phone or device connected and working wth FrontlineSMS Eh Non working devices Pot Ne For more information on connecting phones click here ys Hyou are having problems detecting phones click here Modem List Updated d Cost estimator ISMS ta Manually Connect Quick help Before you dig any deeper into the FrontlineSMS troubleshooting section check the following which may help you quickly resolve your problem Handset Are you using a Symbian phone for example a Nokia N series phone a Windows Mobile phone a Blackberry or an iPhone If you are FrontlineSMS does not currently support these generally higher end devices We plan to include support for these phones in future releases Try and source an alternative phone Cable Are you using the correct cab
4. Email Reminder Created How do I delete a reminder 123 456 7890 123 456 7891 123 444 5555 123 786 3432 Page 1 of 1 qa ap is E mail Message Doctor s Appointment john anderson gmail com jane smith gmail com sarah brown gmail com tara nelson gmail com Don t forget your doctor s appointment on Tuesday at 10 30am gt Cost estimator gt PSU Don t forget your dc ourly Exercise Don t forget to take Turn Off Lights Don t forget to pay Don t forget to call I It s the weekend oga Class 0 10 SMS You can delete a reminder by first selecting a reminder from the list and then clicking Delete button 5 Note you will be prompted with a confirmation dialog before the reminder is actually deleted file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help reminders htm 3 4 6 9 13 FrontlineSMS Help Reminder Manager gt Account E mail john anderson gmail com smtp gmail com SMTP 465 Q0 e E saws K Type K Occurence isan Dae End Date JE Recipient T Subject Once FTE 10 30 00 FITTE 10 30 00 John Anderson Doctor s Appointment Don t forget your de Hourly 23 08 2010 13 00 00 23 08 2010 17 00 00 Jane 5mith 5arah Bro Hourly Exercise Daily 23 08 2010 08 00 00 27 08 2010 08 00 00 Sarah Brown Take Medication Don t forget to take Weekdays 23 08 2010 17 30 00 29 10 2010 17 30 00 Tara Nelson Turn Off Lights Monthly 01 08 2010 09 00 00 01 12 2010 09 00 00 Jane Smith Pay Rent Do
5. FrontlineSMS automatically searches through all your COM ports but if for some reason it does not find your phone there and you know which port it is connected to you can select it here Baud Rate This is the speed at which FrontlineSMS communicates with your phone or modem Again during the scan of your computer FrontlineSMS tries talking to your phone at different speeds Once it ascertains the highest speed that your phone can work at it fully connects with it at that speed If for some reason FrontlineSMS is unable to communicate at the right speed your phone may not work If you know the speed at which your phone communicates you can select it here Handler FrontlineSMS uses handlers to talk with your phone If it is unable to figure out what kind of phone you have it may assign the wrong handler To help alleviate this the Handler option allows you to manually select a handler which you can then test and see if your phone works E Manually Connect default Mokia 540 3ed samsung siemens M545 siemens MCS siemens 55 siemens TC35 SonyEricsson SonyEricsson GT4B SonyEricsson _VW5450i Wavecom Wavecom_M1306B You may find that a Samsung handler works with a Nokia phone or a Sony Ericsson handler with a Samsung so it s worth experimenting lt default gt This is the default handler and you should try using this first for any phone you experience a problem with Nokia_S40_3Ed If you re having problems connecting your
6. Nokia phone try using this handler Please note that this handler only allows you to send messages not receive SonyEricsson This handler is used by most SonyEricsson phones Samsung Thin handlar anh allarm vuan ta RARA mannnnan file C Program Files x86 Kiwanja net FrontlineSMS_1 6 16 3 help troubleshooting htm 2 4 6 9 13 FrontlineSMS Help Troubleshooting HWS Hanulcr VUINY ANUWS YUU LU SEIU HIGSSaYes Once you ve finished click on Connect If it still doesn t work try other settings or use a different phone What if I still can t get my phone connected Because of the huge number of phones in the marketplace FrontlineSMS is unable to support each and every one Some phones are designed and built differently to others and in some cases these subtle differences will stop FrontlineSMS from successfully communicating These differences can also exist in phones made by the same manufacturer For example the Nokia 1100 uses different mobile to PC communications techniques to the Nokia 6100 If you want to check which phones we know work with FrontlineSMS check out the Requirements page on the FrontlineSMS website This list is not exhaustive and some phones not listed will work it s just that we ve not been able to test them all If you get a phone to work which is not on our list please let us know through the FrontlineSMS website Contact page and we ll let other users know Thanks If you d like to find out about any other phon
7. Sarah Bro Hourly Exercise Daily 23 08 2010 27 08 2010 08 00 00 Sarah Brown Take Medication Don t forget to take Weekdays 23 08 2010 17 30 00 29 10 2010 17 30 00 Tara Nelson Turn Off Lights Monthly 01 08 2010 09 00 00 01 12 2010 09 00 00 Jane Smith Pay Rent Don t forget to pay Sundays 22 08 2010 14 00 00 19 12 2010 14 00 00 Tara Nelson Call Mom Don t forget to call I Weekly 06 08 2010 18 00 00 17 12 2010 18 00 00 Sarah Brown It s the weekend Tuesdays 03 08 2010 09 30 00 31 08 2010 09 30 00 Tara Nelson Yoga Class Reminder Viana JOAD Page 1 of 1 3 Email Reminder Created diL Cost estimator i SMS What can I do with the Reminders Reminders offer a powerful way to schedule email or SMS notifications to recipients with a specific date range and occurrence Reminders can be useful for sending a one time notification for example for a patient on the day before their doctor s appointment Alternatively a recurring reminder can be sent for a specific date range and occurrence for example a patient notication to take their medication at the same time each day for one week All the reminders you will create will appear in the list 1 Account E Mail Before you can send an e mail reminder you must first specify the sending e mail account from the Account E mail dropdown 2 NOTE If the Account E mail dropdown is empty you ll need to first add an e mail account via the Edit gt E mail Se
8. as a base language if your new one is based on another This might save you some time Please note that you can edit these properties at any time by right clicking on a language and selecting Properties from the menu How can I send my changes to the FrontlineSMS team Once you ve modified a language or added a new one you can send us your work so we can share it with the wider community To do so just right click on the language you would like to send and select Submit this translation from the menu Please add the following information so we know who you are Submit translation Submitted language L IFrangais Your name sebastien Mitter Your e mail address sebmitter languages com Thank you very much for you help o Return to Help main menu file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help translation htm 2 2 6 9 13 FrontlineSMS Help Reminder Manager o FRONTLINESMS Reminder Manager The Reminder Manager allows you to schedule email or SMS notifications for a single or multiple recipients wth a specific start date end date and occurrence File Settings View Debug Help T JAccount E mail john anderson gmail com smtp gmail com SMTP 465 QO status v Type J Occurrence Start Date End Date Recipient 7 Subject Once 24 08 2010 24 08 2010 10 30 00 John Anderson Doctor s Appointment Don t forget your dc Hourly 23 08 2010 23 08 2010 17 00 00 Jane Smith
9. determined Keyword is received Please note that this is advanced functionality and you will likely need technical skills to make any use of it e HTTP Request o If you have an internet connection FrontlineSMS can automatically send incoming messages over the internet to a web server this is the functionality used by many Ushahidi deployments This can be useful in a number of ways For example it can be helpful if you want to back up messages off site in case of data loss Or if you re running a campaign and want to display SMS feedback from supporters on the homepage of your website FrontlineSMS can pass this information on although your web developer will need to write a script to listen out for incoming messages The messages could then be displayed as a scrolling ticker To set up a HTTP Request select the option at the top of the screen Along the Command line enter the URL website address for the server you want to pass incoming messages to Depending on how you configure the listening server you can attach certain bits of information to the end of the Command by clicking on any of the Click to include buttons which adds the relevant field names in for you Once a message has been successfully received by the server you will most likely get a response confirming its arrival Again depending on your remote server the Response Type will most likely be Plain Text You can decide whether or not you want to do anything
10. further if not select Do Not Wait For Response but you can if you like send a reply back to the original message sender or an entire Group notifying them that their message has been successfully posted to your website or successfully received To do this type your auto reply message in the Message window and then if you also decide to send this message to an entire Group select the Group name from the list in window under the Forward to Group tick box Finally you can set Start and End Dates if you only want the HTTP Request to be active during a set time period TIP You can also insert the response text that you get back from the remote server by clicking the Include Response button while compiling your message e Command Line Execution o o Software developers and advanced users can write batch files or scripts and then instruct FrontlineSMS to run them when the pre determined keyword is detected These scripts can be programmed to do pretty much anything depending on the programmer To run an external command follow the instructions above selecting Command Line Execution from the top menu file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help keywordActions externalcommand htm 1 2 6 9 13 FrontlineSMS Help External Command settings Retum to Keywords Return to Help main menu file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help keywordActions externalcommand htm 2 2 6 9 13 Frontl
11. have any comments or problems please post them to the FrontlineSMS Community on the internet so we can respond and share your findings and our solutions wth other users What can I do in Forms Forms is a flexible entry level data collection tool which combines the power of a Java based mobile phone application with the ease of use and availability of text messaging Imagine you re a health clinic and you have staff travelling in different parts of the country collecting data on illnesses test results and the incident of certain types of disease At the moment this information is likely being collected on paper forms which are then sent back to your clinic at certain time intervals or they simply come back when the member of staff periodically returns This is obviously a slow and inefficient way of collecting data and doesn t give the clinic real time up to date information from the field as it happens The Forms module in FrontlineSMS allows you to create copies of very simple paper forms on your computer which can then be sent to a Java enabled mobile phone through a text message This phone can then be handed to a member of hospital staff who can then take it to the field with them and enter the information they collect directly onto the phone by following a trimmed down version of the on screen form you have created for them Once the data input is complete the information collected can be sent back to FrontlineSMS as a compressed text
12. it is available Messages sent this way are generally much faster and cheaper than sending through an attached mobile phone or modem but you do need to set up an account and buy messages up front using a credit card Check the Internet Services help page to learn more about Internet Services in FrontlineSMS Language FrontlineSMS currently comes with language support for English Arabic Azerbaijani Bengali German Spanish Finnish French Hindi Indonesian Khmer Portuguese Russian Swahili and Chinese Selecting one of these languages from the Language menu will turn all menu s and screen messages from the default English into the chosen language TIP Languages such as Chinese will only display correctly if your computer supports the additional character sets required If the typeface displays as square blocks on the screen then your computer does not have the correct font Refer to your Windows user manual for details Return to Help main menu file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help settingsmenu htm 2 2 6 9 13 FrontlineSMS Help View Menu o FRONTLINESMS The View menu The View menu allows you to configure which tabs you see on your screen rar FrontlineSMS E Home T Keywords E mails _ Translation Beta y Reminders Plugin Beta amp HTF Trigger H Forms The View menu allows you to select which tabs you see along the top of your screen If for example you don t
13. o FRONTLINESMS Help Guide For additional tools including how to videos see www marsilab ca resources tools 6 9 13 FrontlineSMS Help FRONTLINESMS FrontlineSMS Help In the FrontlineSMS application Help is available through the main Help menu along the top of the FrontlineSMS screen Specific help is also available on each individual FrontlineSMS module by clicking on the 8 icon on the relevant screen Getting started Introduction to FrontlineSMS Watch a short introductory video on the FrontlineSMS website requires the Internet Download the FrontlineSMS Ashoka Changemakers Quick Start SMS Guide PDF 1Mb requires the Internet The menus The File menu explained The Settings menu explained The View menu explained The tabs How to use Home How to use Contacts How to use Keywords o Auto Reply Settings o Auto Forward Settings o Join Leave Group Settings o E mail Settings o External Command Settings How to use Messages How to use E mails How to use Phones How to use HTTP Trigger How to use Forms How to use Translation Manager How to use Reminders Getting help file C Program Files x86 Kwanja net FrontlineSMS_1 6 16 3 help help menu htm 1 2 6 9 13 FrontlineSMS Help About Internet Services About MMS Troubleshooting FrontlineSMS Community requires the Internet kiwanja net 2005 2010 Last edited August 2010 file C Program Files x86 Kwanja net FrontlineSMS_1
14. profit organisations make better use of information and communications technology in their work Specialising in the application of mobile technology it provides a wide range of ICT related services drawing on over 25 years experience of its founder Ken Banks The initial rebuild of FrontlineSMS was kindly funded by the MacArthur Foundation in 2007 and the Hewlett Foundation in 2009 The Open Society Institute and HIVOS provided follow on funding during the open sourcing phase and to help us build and grow the user community In 2010 the Rockefeller Foundation and the Omidyar Network came on board and provided further development funding Programming and software development has been carried out by Alex and Morgan at FrontlineSMS HQ with earlier support from Ben Kadu and Tom at Masabi The FrontlineSMS website was crafted by a team lead by Margaret and Marcelino ably directed by Renny at Wieden Kennedy Finally a big thanks to you the users for helping make the FrontlineSMS story a success o Remember to keep us posted on your progress and don t forget to join and share your stories with the growing online FrontlineSMS Community Return to Help main menu file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help introduction htm 2 2 6 9 13 FrontlineSMS Help Settings Menu o FRONTLINESMS The File menu The File menu allows you to import and export your data into and out of FrontlineSMS and quit the program
15. support from the core FrontlineSMS team Translation Manager changes all that and allows you to create your own translations without needing to work through us You can edit existing translations in case you find errors or want anything changed You can also create brand new translations and then send us the files so we can include them in future public releases How can edit existing translations The Translation Manager is split into two parts The left pane 1 displays currently available languages the right pane 2 the various translations for the selected language You can either double click on an entry press Enter when selected or click on the Edit button 3 at the bottom to edit it file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help translation htm 1 2 6 9 13 FrontlineSMS Help Translation Manager 1 Edit Translation x English All Translations Fran ais If you change any of the translations your new values will be displayed in bold in the list as shown in the example below plugins translation translation sent Translation sent Thank you very much for your contribution Traduction correctement envoy e Nous vous remercions pour votre contribut plugins translation translations all All Translations Toutes les proprietes plugins translation translations extra Extra Translations Traductions en plus When you re done editing just press the Save button 4 at the bottom o
16. the Keywords help page In order for FrontlineSMS to do this it needs access to a registered email account This is set up in the Email Settings screen you may have to refer to your email provider to obtain the necessary settings MMS Settings From version 1 6 15 FrontlineSMS comes with a new Multimedia Messages MMS compatibility For now you can receive MMS sent to an e mail address MMS sent to the connected device is not supported yet To do so just configure your e mail accounts and the fetching frequency see below and FrontlineSMS will look for MMS in your inbox Read more about MMS on the Multimedia Messages help page file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help settingsmenu htm 1 2 6 9 13 FrontlineSMS Help Settings Menu AMMS Settings MMS e mail accounts Account Server milAccount E mail General settings Polling frequency seconds NOTE Every carrier formats MMS email content differently so although MMS from most networks should work wthout trouble some may not If you are finding messages are not processed or contain incorrect information please forward the offending emails to us and we wil endeavour to add support in the next release SMS Internet Service Settings Although FrontlineSMS was originally developed to allow group text messaging in places where there wasn t internet access more recent versions allow messages to be sent through the internet if and when
17. wil be unable to accept a form automatically FrontlineSMS is able to detect these handsets and in these cases a regular text message wil be sent to the users phone telling them that a new form is available they wil then need to manually request it using the Get New Forms option on their phone see next section below Using the Forms client on your mobile phone Once the Forms client is up and running on your phone the main menu will look something like this FrontlineForms file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help forms htm 4 6 6 9 13 FrontlineSMS Help Forms EN Upload Data NOTE The first time you run the Forms program on your phone depending on configuration and functionality it may ask you for permission to Allow application to start automatically or Allow application to start when notified If you select OK or Yes to this message whenever new forms are sent to your phone it will automatically run or wake up FrontlineForms and process the new form Not all phones support this feature so if you do not see this message ignore this step and dont worry Enter New Data This is where you enter data into the forms stored on your handset When the application is first installed there will obviously be no forms available to complete To add forms you firstly need to create a form using the FrontlineSMS Form Editor Once forms are created and sent to the handset two things can
18. 6 16 3 help help menu htm 2 2 6 9 13 FrontlineSMS Help Introduction to FrontlineSMS o FRONTLINESMS Introduction to FrontlineSMS I A LA eee te imm E E9 ee ee Harta kiai ji _ V katos kri ERONTLINESMS Zevon ins A n O IRL Background FrontlineSMS was the first text messaging system to be conceived designed and written firmly with the needs of the non profit sector in mind Until its release in 2005 the majority of systems did not taken into account the nature of non profit work and the specific conditions financial and physical which many NGOs work under The FrontlineSMS software is provided free to charities and other non profit organisations FrontlineSMS has been successfully deployed in over fifty countries in many areas by grassroots NGOs including the Nigerian and Philippine elections in the sending of security alerts to fieldworkers in Afghanistan market prices to smallholder farmers in Aceh El Salvador and Cambodia and to circumvent government restrictions in countries including Zimbabwe and Pakistan You can hear directly from a growing number of FrontlineSMS users through our Guest Blog and online Community So what is FrontlineSMS Well FrontlineSMS turns a laptop or desktop computer and a mobile phone or modem into a two way group messaging hub see image above Since it works anywhere there s a mobile signal it doesn t need the Internet a major advantage for many grass
19. A Export La Import Exporting your FrontlineSMS data into other programs FrontlineSMS allows you to export all of your Contact information incoming and outgoing message data and Keyword information to separate comma separated files CSV for importing into other programs such as Open Office or Microsoft Office To export your data select Export from the menu select what you want to export and follow the on screen prompts Importing data from other applications If you have a large number of Contacts and mobile numbers in other applications that you want to add to FrontlineSMS you can do this through the Import menu option Import will read any comma separated file CSV The file needs to be laid out based on the fields you plan to import To import all fields the file needs to contain lt Contact name gt lt Mobile number gt lt Other mobile number gt lt Email address gt lt Current status gt lt Notes gt lt Groups gt Refer to the application user guide if you don t know how to export your data into a CSV file NOTE lt Current status gt refers to the contact being active or dormant and lt Groups gt refers to the contact groups the person needs to be a member of TIP From FrontlineSMS 1 6 15 the new importing tool automatically creates your groups hierarchy and puts newly imported contacts into these groups Exit Quits FrontlineSMS All processing and checking receiving of messages will stop until you
20. Files x86 kiwanja net FrontlineSMS 1 6 16 3 help forms htm 6 6 6 9 13 Translation Manager The Translation Manager allows you to help us translate FrontlineSMS into different languages E FrontlineSMS 1 6 14 File Settings View Help Select language SIS English British EM Arabic 44 E Azerbaycan dili MBBangla Bengali I Dauiseh Americans d Espanol Suomi eke Hindia e Bahasa Indonesia a Khmer Portugu s Brasil mm Russian Pyceauil Pocena E Kiswahili L LB TranslationManage Translation manager loaded Za What can I do with the Translation Manager FrontlineSMS Help Translation Manager 7 All Translations Missing Translations SEEE 5 acion add action add acilan acton add ta group action auto connact athon browse achon cane l action clear achon cloge acton continue acton copy action create action creale auto reply acton creata email action create edemalcammand acton create Torward msg acton create join group action create leave group action create_reply action cteala task action dal ta acton delete Trom group acton delete selected acton delete selected comacts o FRONTLINESMS gt ss Default Add Add acilon Add keyword Add ta Group Auio Connect Browse tar Clear Close Continue Copy Create Aula Reply E rriaill Extemal command Forward Join Group Leave Group Create a ramly Ciaal Task De
21. Help Forms INDIC UCING Udta HILO WIC FOPPE rU WHIUUW IHAKG SUIG UIG MHIMUUSS CUISU IS III UIG Value CUIUITITE SSG UGIUW ds yuu lype UIT yOu AGYVUAIY HIG WUIUS SIIUUIU appear in this field if they don t you need to click into the space before typing Once you have finished typing your properties hit the Enter Return key on your keyboard to tell FrontlineSMS that you have finished Properties Property Type TIP You can change the order in which the fields appear in your completed form by highlighting the field in the Preview space and pressing the cursor up or down keys on your keyboard You can also delete them by pressing the delete key or by dragging them wth your mouse into the rubbish bin icon Editing deleting or copying an existing form Forms that you have already created in FrontlineSMS appear in the main window 1 Locked forms also appear in this window i e Forms that have been finalised and sent to a mobile phone and which can no longer be changed This is explained in more detail later To edit or delete any unsent forms highlight the form name in the main window 1 and then click Edit 6 to make changes to it or Delete 2 to remove it If you want to make a copy of a form perhaps to make another which is similar and you want to use an existing form as a starting point highlight the form name in the main window 1 and click on Copy 5 A second form with the same name will appear in the main wind
22. Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help troubleshooting htm 1 4 6 9 13 FrontlineSMS Help Troubleshooting My phone is plugged in but doesn t appear in either window Make sure you have installed your phone driver This might have come on a CD with your phone or you can usually get it from your phone manufacturer s website If you can t find the driver there you can try a generic driver which may help There s one available on the Prolific Technology website If you have another programs running on your computer which accesses your phone this may lock it and make it unavailable to other programs such as FrontlineSMS If you re running any other software which might be doing this close them and then try to connect again through the Auto Detect Phones button 3 FrontlineSMS finds my phone but it shows in Non working devices This can happen if FrontlineSMS hasn t selected the correct handler to communicate with your phone You can try to get your phone working by using the Manually Connect button 4 which will allow you to manually choose different handlers You may wish to ask your computer support person to help you with this since you may need some technical knowledge to complete these options F Manually Connect Met S Obg J Handler default gt kd Port This is the communications COM port which your computer assigns to your phone or modem when you plug it in for example COM1 COM2 and so on
23. S you will need a working e mail account and the settings required to establish a connection Then open the MMS Settings dialog and fill in all fields see below TIMMS e mail Account Settings IMAP APOP Be aware messages with be deleted with the POP protocol Click for help 3 Account Server e g pop server com Account Sewer Pot 993 e g POP 110 POP SSL 992 i Account E mail 2 9 account server com gt Account Password Po Use 55L You can access your account with either the IMAP or POP protocols These are two ways of reaching your account and some servers may not implement both protocols When using POP your messages will be extracted from the server and deleted You can only access them once TIP If you re not familiar wth all of this or if you re not sure what you are doing we strongly recommend a connection via the IMAP protocol Following the activity of your MMS e mail accounts On the Phones tab you have access to all your communication services This includes every modem Internet service and MMS e mail account connected or not You now have a better idea of the status of each service see below file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help mms htm 1 2 6 9 13 FrontlineSMS Help Multimedia Messages MMS FrontlineSMS 16 15 ee a re M o he e File blagumanirtelli ms imap qmailcom frentlinemms 9mail com Ready Last checked 2007 2010 16 41 47
24. S to email settings and configure FrontlineSMS advanced features AI incoming messages containing Asend this message as an auto reply i Add message sender to group none Select 2 Remove message sender from group none Select a Ifyou want to add more advanced actions for instance scheduling differentresponses by date vg click here to go to advanced view Keywords Loaded d Cost estimator I5MS What can Ido in Keywords Keywords is an extremely powerful module which allows you to automatically trigger actions within FrontlineSMS This section of FrontlineSMS Help will guide you through the features in the Keywords module Please take your time there s a lot here Keyword actions Keywords are simply predefined words which when users or members of the public text them in cause FrontlineSMS to carry out a specific action This action can be one of several things click on a type for more info e Auto Reply file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help keywords htm 1 3 6 9 13 FrontlineSMS Help Keywords o FrontlineSMS will automatically send a pre determined SMS back to the sender of the keyword message maybe a Thank you for your message for example e Auto Forward o FrontlineSMS will automatically forward the incoming message to all members of a pre determined Group This can be useful when you want Group members to be able to contact each other via SMS with latest new
25. ams to pass text to FrontlineSMS which is then sent out as a text message Please bear in mind that this is an advanced feature of FrontlineSMS and is generally reserved for experienced software developers How to set up a Trigger The HTTP Trigger function is designed to allow the passing of HITP commands to FrontlineSMS by using a mutually configured blank HTTP port Currently FrontlineSMS only supports the sending of SMS although this may change in the future To set up HTTP Trigger choose a free port number and enter it into the Port field 2 Click on the Start button to begin monitoring the port All events will be displayed in the main window 1 file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help httptrigger htm 1 2 6 9 13 FrontlineSMS Help Translation Manager NOTE From version 1 6 16 you can ask FrontlineSMS to start listening automatically on the specified port when the software is launched by enabling the 3 check box 3rd party software FrontlineSMS Website 1 L mil L Checks for updates HTTP Trigger mm This diagram gives an example of an application checking for website updates e g an RSS feed When the application detects that a new feed has occurred it uses a HTTP reguest to communicate with FrontlineSMS in the following format http Nocalhost lt portNumb er gt send sms lt destinationPhoneNumber gt lt messageContent gt Where lt portNumber gt is the free port
26. ber associated with the SIM card inside the phone or modem attached to FrontlineSMS on your computer On some phones you can also tweak settings for application wake up in which case there will be additional settings available You cannot use FrontlineForms unless you have a server phone number Help This section contains a short introduction to the application s capabilities and usage About Provides information on the version of FrontlineForms your handset is running Debug The Debug menu allows you to clear all FrontlineForms related data from your handset This will delete all forms and all saved form data Use this option with great care Once you have deleted the forms and completed form information it cannot be retrieved Displaying data sent in via forms Once you have finished designing a form and your users have the Forms client loaded onto their phone and your form has been sent to them see above your users can take their phone and begin collecting data in the field filling in the form you have created for them on their mobile phone screens Their completed information will come into FrontlineSMS as compressed text message which is uncompressed and then matched with the original form and the data extracted The main window 1 with finalised forms which have a icon next to them and the received data looks something like this This Results window shows the data collected for each form as well as the Submitter the number
27. coming messages tick this box Delete messages from phone after receiving If the phone has been selected to Use for receiving and you d like FrontlineSMS to leave messages on the phone once they are downloaded and read leave this box unticked Tick this box if you want them removed recommended else your phone will quickly fill with messages and won t be able to continue receiving Once you have finished setting up your phone click on Save If you change your mind click on Cancel These settings can be changed at any time by returning to the Phone module and repeating these instructions Return to Help main menu file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help phones htm 2 2 6 9 13 FrontlineSMS Help Translation Manager o FRONTLINESMS HTTP Trigger HTTP Trigger allows developers wth external applications to feed messages into FrontlineSMS for processing Frontline M5 1 6 File Wer View Help Ari Listener port Ro Start automatically What is HTTP Trigger FrontlineSMS is an extremely flexible messaging application allowing incoming text messages to trigger keyword events auto replies group joining emailing message posting to websites and so on Increasing numbers of users software developers in particular have been trying to integrate their own applications which generate patient reminders medical advice weather forecasts and so on HTTP Trigger allows these external progr
28. contact that sent in the Form Just click on any Form name to view the responses file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help forms htm 5 6 6 9 13 FrontlineSMS Help Forms LL ne amt I k File Settings View Help IN x Jome A Group Village Finance L Borrower name LJ Borrower number Borrower address B Lives with family Has transport B Supervisor ES Amount owed FormMianager NOTE Even though Forms may be finalised you still have the option to send them to more phones To do this select the Form name in the Forms window 1 and select Send 3 and follow the earlier instructions Exporting your Forms data You can export your Forms data into a Comma Separated CSV file which can then be read by a wide variety of other applications Excel for example With the Results window showing select your Form name or field name and click on the Export results button at the bottom right of the screen D Filename nn E BOSS Enter a Filename for the data and choose a location for the file using the Browse button optional and click Export As previously suggested it is recommended that you experiment with FrontlineSMS Forms and get comfortable before using them in a live environment It is also recommended that you regularly back up Export your collected data to protect against computer crashes and possible data loss Retum to Help main menu file C Program
29. e approved you can type in the approved text in the Sender Number field in FrontlineSMS as above Check out this Clickatell Help page for details NOTE Connections to live Click atell or IntelliSMS accounts show in the Phones tab on a HTTP port NOTE You cannot set both a reply number and an alphanumeric name at the same time Return to Help main menu file C Program Files x86 Kwanja net FrontlineSMS_1 6 16 3 help internetservices htm 3 3 6 9 13 FrontlineSMS Help Multimedia Messages MMS o FRONTLINESMS Multimedia Messages MMS From version 1 6 15 FrontlineSMS comes wth a new Multimedia messages compatibility In most countries and for most mobile network operators you can send an MMS message from a phone to a standard email account For now FrontlineSMS can display the MMS received on these accounts MMS sent to the connected device are not supported yet This help page wil help you set up an E mail account to allow FrontlineSMS to access the MMS received in your inbox Structure of an MMS First of all let s see what an actual MMS is An MMS Multimedia Message Service is a type of message which extends the SMS capability These are a way to send messages that include multimedia content from phone to phone and e mail accounts You can insert these kinds of content into a Multimedia message Text like SMS Pictures Videos Sounds Configuring an MMS receiving e mail account In order to receive your MM
30. e connection problems check out the FrontlineSMS Community page Check out the Discussion Forums in particular and if you like post your own entry and ask for help My phone is connected but will only send or receive messages not both Some phones are only supported in send or receive mode these phones are categorised as partially working on the FrontlineSMS website Requirements page Your phone may be one of these partially supported devices If so there is nothing more you can do However it is possible that you have simply configured your phone to only be used to send or to receive in the phone s Settings menu Settings for phones and modems listed in the Working devices window 1 can be changed through their Settings menu To access this menu right click your mouse on the phone or modem in the list and select View Edit Device Details from the menu The following screen will appear 7 Settings for connected phone x O Dontuse this phone 14 Use for sending Use delivery reports 14 Use for receiving Ca Delete messages from phone after receiving Please note If FrontlineSMS knows that your phone is partially working i e unable to send or unable to receive some of the options above wil be deactivated Don t use this phone If this phone is connected to your computer for another use and you don t want FrontlineSMS to touch it select Don t use this phone and click Save Use for sending If you want this phone to appea
31. e sender from group 2 When you are finished adding these initial actions click the Save button 3 NOTE When testing your keywords for the first time bear in mind that it can take a couple of minutes for FrontlineSMS to pick up the incoming text message and a minute or two for the event to be triggered NOTE There are other Advanced keyword actions that can be set See the section below for further details file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help keywords htm 2 3 6 9 13 FrontlineSMS Help Keywords Adding further actions in the Advanced View If you d like to add further actions to any of your Keywords selecting the Keyword from the Keyword window 1 brings up an additional menu function 4 Click on Click here to go to advanced view to open up a new screen below wv no J C o ke i x TB san crovp Bleus Group L E mail Keyword was saved successfully Cosi estimator ISMS 4 This advanced view allows you to add additional actions to your Keyword A list of available actions are listed in the pop up menu 1 Select the new action which you d like to add and then click on the settings button 2 A different dialogue box will appear next depending on which action you select Auto Reply Auto Forward Join Group Leave Group E mail External Command Retum to Help main menu file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help keywords htm 3 3
32. ery Wednesday at the same time Thursdays recurring every Thursday at the same time Fridays recurring every Friday at the same time Saturdays recurring every Saturday at the same time Sundays recurring every Sunday at the same time Once you have finished entering the reminder information click Save button 4 to create your reminder or the Cancel button to discard your values End Date amp Recipient 47 Type Subject gt Message Page 1 of 1 123 456 7890 123 456 7891 123 444 5555 123 786 3432 Page 1 of 1 el E mail SMS Reminder Created How do I edit an existing reminder LA Message john an onana com jane smith gmail com sarah brown gmail com nelsonagmail tara com Cost estimator 5M3 Jo Ua your dc Hourly Exercise Don t forget to take s the weekend oga Class You can edit an existing reminder by first selecting the reminder from the list and then clicking Edit button Optionally you can double click a reminder to bring up the edit reminder dialog Once you have edited the reminder click Save button 4 to accept your changes or the Cancel button to discard your changes file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help reminders htm 2 4 6 9 13 FrontlineSMS Help Reminder Manager Settings View Debug Help Edit Reminder ar amp Recipient 47 Type Subject Message Page 1 of 1
33. essage to a website or to services such as Twitter or Facebook for example If you would like to trigger actions everytime a Multimedia Message is received use the lt MMS gt keyword NOTE For Multimedia messages the date taken into account for keyword actions is the actual date of reception and not the date FrontlineSMS picked the message Adding a new Keyword All current FrontlineSMS keywords appear in the main Keyword window 1 To add a new Keyword click on New 5 and enter a name and a description if you need one this is not essential Your keyword will then appear in the main window 1 After highlighting the new keyword you can edit any of the fields to the right 2 See below for the various options Adding actions in the Simple View Adding an Auto Reply action If you want an automatic message to be sent back to the message sender perhaps a Thank you for contacting us message or similar tick the check box and type this message in the Send this message as an auto reply field 2 Adding a Join Group action If you want this keyword to automatically instruct FrontlineSMS to add the sender of the message to a specific Group select the Group name from the list under Add message sender to group 2 Adding a Leave Group action If you want this keyword to automatically instruct FrontlineSMS to remove the sender of the message from a specific Group select the Group name from the list under Remove messag
34. ete Selected 3 option for an email which has already been sent it wil just be removed from the list on the screen Retum to Help main menu file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help e mails htm 1 1 6 9 13 FrontlineSMS Help Phones o FRONTLINESMS Phones Phones allows you to view and configure phones or modems connected to your computer mili T E T a i i p 4 Fila Settings View Help g Home A contacts 477 Keywords L messages L 9 Working devices oh Pott Name PhoneManage Eh Non working devices LL TBP rt Na IAE Stats ooa ah For more information on connecting phones click here E igs Manually Connect you are having problems detecting phones click here mine Modem List Updated di Cost estimator 010 SMS Connecting phones and modems to your computer When you start FrontlineSMS the first thing it does is scan your computer for phones or modems it can use to send or receive messages The process can take two or three minutes depending on the speed of your computer and the number of devices FrontlineSMS manages to find Once a phone is detected FrontlineSMS tries to connect with it and determine how fast it can communicate what make and model it is what mobile number is in use on the SIM card inside the phone and the phone s serial number While FrontlineSMS is scanning your computer do not plug in or disconnect any of your phones else i
35. f the screen You will need to quit and then restart FrontlineSMS to see your changes NOTE Be sure to save your translation before leaving the Translation Manager screen else all of your changes may be lost NOTE You can edit several languages at the same time and the Missing Translations tab in the list 5 helps you figure out the properties not yet translated for the selected language How can I add a new translated language in FrontlineSMS To add a new language just click on the New translation button 6 Next complete the details in the dialog box as shown below This forms the base information for your new language Language properties Language name Chichewa staFlag corresponding to the language EZ Malawi 14 180 639 1 Code for this language ny lana This language requires a special font Take a base language 44 Click here for help about language properties Please note The language name must be in the native language If this language doesn t use Latin characters add the English name between brackets at the end Several flags may correspond to your new language so just choose the most relevant The ISO 639 1 Code is the international code for a language You can find a list of those code on this page requires the Internet Some languages might require a special font or typeface If so insert the name of a common font which works with your language You can take an existing language
36. g with your pre determined keyword to an email recipient On the E mail screen type in the Subject for the email followed by an email Message you can include fields such as Senders Name and the Message Content within the body of the email message if you like by clicking on the relevant Click to include button Select the email account you want to send the messages through in the From window and the email address of the person you want the emails to be sent to Again you can set Start and End Dates if you only want the emails to be sent during a set time period Retum to Keywords Return to Help main menu file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help keywordActions emails htm 1 1 6 9 13 FrontlineSMS Help External Command settings o FRONTLINESMS External Command settings E External Command Execution Type e F c3 Be Command Line Execution Execution Details B Command http Click to include Sender Name E Sender Number Keyword Message Content Response Type Plain Text 44 FrontlineSMS Commands O 4Do Not Wait For Response What to do with Response Message g Include Response 8 Sand an Auto Reply C Forward to Group The External Command screen is where you tell FrontlineSMS to run another program on your computer execute a set of commands or send incoming messages over the internet to a web server whenever a text message containing a pre
37. happen when you click the Enter New Data menu If there is only one form on your handset it will open automatically If there is more than one form stored on the handset you will see a list of available forms Clicking on a form from the list will open that form and allow you to enter data into it Manage Data Once you have entered data into your forms Manage Data allows you to edit or delete entries on each completed form or to selectively upload completed forms to the FrontlineSMS server Upload Data When you have filled in a number of forms you can upload the data from these forms by clicking on Upload Data This will then send all completed forms to FrontlineSMS If you only want to upload some of your completed forms go to the Manage Data menu option Get New Forms Using this option will send an SMS message to FrontlineSMS to request any new forms FrontlineSMS will only return forms to this handset if they have been sent to this handset in FrontlineSMS If you have set up forms in FrontlineSMS but have not sent them to this handset or if there are no new forms available FrontlineSMS will respond with a message saying There are no new forms available for this handset Options This section allows you to change settings for the application and to see help and other information Settings Server Phone Number 447890123456 Save Settings Here you set up the hub phone number for your FrontlineSMS installation This is the phone num
38. ible cause and solution I ve edited my Database Settings and now FrontlineSMS won t start If for some reason you ve needed to edit your Database Settings and you now find that FrontlineSMS won t start you can manually edit them in the FrontlineSMS Properties Directory The location of this Directory varies depending on your operating system file C Program Files x86 kiwanja net FrontlineSMS_1 6 16 3 help troubleshooting htm 3 4 6 9 13 FrontlineSMS Help Troubleshooting NOTE You can check the location of your system files by clicking on Show Configuration Location in the Help menu in FrontlineSMS Once you find the Properties Directory you can manually edit your database settings in the database properties and mysql properties files if you re using the default MySQL database in FrontlineSMS If this sounds too much like hard work just delete the whole properties directory and the next time FrontlineSMS starts it will revert to the original default settings What if I m still having problems If Frontline SMS has previously worked but doesn t any longer Have you changed the device or are you using a different cable or plugged it into a different socket port or have you installed some new software One of these may have caused the problem so track back and see what might have changed Or sometimes if a device is left attached and running for a long period of time it can hang or drop out If this happens or you think it
39. ick on New 4 from the main window 1 The following window will appear file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help forms htm 2 6 6 9 13 FrontlineSMS Help Forms hnes vet Faery Pas Erart oort Superia Palette 9 This is where you select which type of field you want to add to your form A number of field types are available for example Check box will insert a tick box on the form which the user can tick or un tick depending on the answer to a specific question In the sample form above Check boxes can be seen next to the Lives wth family Has transport and Supervisor fields Text fields can be added by using the Text field tool seen next to Borrower name in the sample above and Text area tool which is a larger text area used in the example above to enter the Borrower address Note that not all fields may be available as we continue to work on and improve the Forms module Preview 10 This is where you see a preview of your form as you build it Properties 11 This is where you give each of your fields names such as Borrower name and Has Transport in the sample above The properties window also allows you to select maximum lengths for each of the fields and select whether certain items such as Check boxes start off ticked or un ticked when the form is loaded Different palette tools have different properties settings Form name 12 Each of your forms need to be given a u
40. icking the Received and Sent boxes 2 If you also want to filter the messages by date you can select a From and To date range 3 By Keyword Clicking on the Keywords button 1 brings up a list of all your FrontlineSMS Keywords in the window below 4 Selecting a Keyword from this list will display a full Keyword message history in the adjacent window on the right 5 You can filter these messages for example only show Sent or Received messages but ticking and or unticking the Received and Sent boxes 2 If you also want to filter the messages by date you can select a From and To date range 3 Message icons file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help messages htm 1 2 6 9 13 FrontlineSMS Help Messages Incoming and outgoing messages are displayed with relevant icons next to the message indicating messages in and messages out If messages have been sent and received via FrontlineSMS Forms then the following icons will display for sent forms and for received forms i e completed information coming back in from your contacts or users Return to Help main menu file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help messages htm 2 2 6 9 13 FrontlineSMS Help Emails o FRONTLINESMS Emails Emails allows you to view email messages automatically sent by FrontlineSMS which were triggered by incoming text messages T P gt wy E mails Loaded Cost estimator 0 10
41. ineSMS Help Messages o FRONTLINESMS Messages Messages allows you to view your incoming and outgoing message history by individual Contact by Group or by individual Keyword Fil Settings View Halp T S A Contacts C 5 Groups O keywords p ae 1 E gt Srm Bs IB O AN messages 4 V v Ta wi w S wai Paget oi qa op Page ioti qa p E Messages 0 CL Estimated cost 0 00 Messages Loaded GL Costestimator 0 10 1 SMS Viewing message history FrontlineSMS allows you to view all your incoming and outgoing messages in a number of ways By Contact Clicking on the Contacts button 1 brings up a list of all your FrontlineSMS Contacts regardless of Group Your full Contact list will appear in the window below 4 Selecting a Contact from this list will display their full message history in the adjacent window on the right 5 You can filter these messages for example only show Sent or Received messages but ticking and or unticking the Received and Sent boxes 2 If you also want to filter the messages by date you can select a From and To date range 3 By Group Clicking on the Groups button 1 brings up a list of all your FrontlineSMS Groups in the window below 4 Selecting a Group from this list will display a full Group message history in the adjacent window on the right 5 You can filter these messages for example only show Sent or Received messages but ticking and or unt
42. le for your phone Many cables will fit phones they are not intended for and using the wrong cable or a cheap import can cause your computer to not recognise your device Check your phone manufacturer s website for further information or see if your phone and laptop supports Bluetooth in which case you will be able to connect without a cable Driver Have you installed a driver for your phone Drivers tell your computer how to handle your phone A missing driver or a corrupt or invalid driver will cause your computer to either not properly recognise your phone or cause it to fail to properly connect Check your phone manufacturer s website for further details or if your phone came wth a CD look there for installation instructions Software Some software programs which come on a CD with your phone block other applications like FrontlineSMS from accessing the phone If you have installed Nokia PC Suite or any other phone management handset management software from a CD close this program and try running FrontlineSMS again You may have to also check that the program does not continue to run in the background if it is you will usually see a small icon usually towards the bottom right of your screen by the clock on Windows machines If you see one right click on the icon and select Close or Exit and try running FrontlineSMS again If none of this works check that your phone isn t on the Unsupported Phones section of the website file C
43. les x86 kiwanja net FrontlineSMS 1 6 16 3 help keywordActions autoforward htm 1 1 6 9 13 FrontlineSMS Help Join Leave Group settings o FRONTLINESMS Join Leave Group settings Keyword auto join Group StatDate EndDate E The Join Group and Leave Group screens allow you to instruct FrontlineSMS to add people sending in the chosen Keyword to a pre determined Group or to remove them from that Group Start and End Dates can also be set if you only want the action to run for a set time Retum to Keywords Return to Help main menu file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help keywordActions join Ieave htm 1 1 6 9 13 FrontlineSMS Help Email settings o FRONTLINESMS E mail settings Subject Message Click to include fe Sender Name E Sender Number P Keyword Message Content JE mail Accounts Settings B To L startDate EndDate NOTE You need to set up an email account in FrontlineSMS if you want to use this function Click on E mail Accounts Settings and enter the name of your SMTP server your full email address and your email password You should have these settings if not refer to your email provider You may also want to create a unique email address for FrontlineSMS to use Successfully added email accounts display in the From window The E mail screen allows you to tell FrontlineSMS to automatically forward incoming text messages startin
44. lete Remove From Group Delete Selected Delete Contacta action delete selected comlacis fram qrou Delete Contact s From Group action delele survey action datect pha nes action disconnect achon edit surrey acton execute aclion oxport acion eponresponse data arton epon resus acion expan selected acton find contact achon godo acdvanced Delete Surrey Aulo Delocl Phones Disconnect Done Edit Edit Survey Execute Export Export response dala Export results Export Selected Find a contact click here ta go to advanced wew Franc als Ajouter Al uier acta Ajouter motel Ajouter au groupe Connexion atomatique Parcourtit Annuler Effacer Femer Cominuer Copier Creer R ponse automalique E Mail commande extene Transt rer Rejoindre groupe uiter groupe Cr err ponse Cr er tache Supprimer Reilr r du groupe Supprimer s lechon Supprimer contacts Supprimer contacts du groupe Supprimer questionnaire D4tection automatique D connecter Ok Modifier Modifier les questionnaires Exe cuber Exp orler Exporter Donn es des Repanses Exporter r sultats Exporter s lection Trouver contact Cliquez ici pourlafichage avanc C Cost estimator 0 10 ISMS FrontlineSMS is available in an increasing number of languages and each has been put together by teams of volunteers Up until now incorporating a new language has been difficult and has relied on
45. low FrontlineSMS log files We re constantly looking to improve FrontlineSMS If you re experiencing any problems we d love to hear from you The easiest way for us to analyse problems is to look at the log files which are generated while you use FrontlineSMS If you are connected to the Internet you can submit your log files automatically to the FrontlineSMS Support Team by selecting Submit Error Report from the Help menu Please then post an entry in the online forum and we ll get back to you from there Retum to Help main menu file C Program Files x86 kiwanja net FrontlineSMS_1 6 16 3 help troubleshooting htm 4 4
46. lt destinationPhoneNumber gt is the number to send the message to and lt messageContent gt is the content of the message All values should be URL encoded Return to Help main menu file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help httptrigger htm 2 2 6 9 13 FrontlineSMS Help Forms o FRONTLINESMS Forms Forms allows you to create electronic versions of simple data collection forms for use on Java enabled mobile phones A Group Village Finance L Borrower name LJBorrower number A eS a Lives with family iai E Has transport E Supervisor E Amount owed EEA 1 no ga zi i ee 3 gt Borrower address E L O LL file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help forms htm 1 6 6 9 13 FrontlineSMS Help Forms Contact Manager Loaded il Cost estimator SMS NOTE To use FrontlineForms you must be running FrontlineSMS version 1 5 5 or above To find out check the top left of the screen when running FrontlineSMS The number that appears is the version you are running If you need an upgrade and havent received an email invitation to do so get in touch via the Contact form on the website NOTE FrontlineForms is the latest key addition to FrontlineSMS introduced in March 2009 and is very much a work in progress Although comprehensive testing has been carried out as wth any new product there may be initial teething problems If you
47. may have happened unplug your phone or modem shut down FrontlineSMS restart your computer reattach your phone or modem and then restart FrontlineSMS In most cases this will correct the problem If it does try to shut down FrontlineSMS each evening before you leave if it s not needed to avoid the problem happening again Don t worry it will pick up any messages that are sent overnight as soon as you start it up again If FrontlineSMS still refuses to connect to the phone or modem Sometimes other programs running on your computer can block FrontlineSMS stopping it from seeing your phone or modem These programs often lock the device which stops anything else from using it not just our software If you are running software which came with your phone or modem such as Nokia Handset Manager close the program and make sure it s not running in the background where it will be visible in your System Tray near the clock on your screen Once you have closed the program reconnect your device restart FrontlineSMS and see if the software can find it If none of this works If you can t find the answer in any of the FrontlineSMS Help screens the FrontlineSMS Community may be able to help If you are having problems connecting devices then try speaking to your computer support person who may be able to help determine if you re having driver or cable problems If you have time to send log files for us to look at please follow the procedure be
48. message giving you up to date and real time information Other systems are available that provide data collection functionality but many rely on data connectivity via the mobile phone network FrontlineSMS does not and only requires that you have a mobile signal If the forms are completed in an area where there is no signal they will be held in the phone until a signal is detected after which they can be safely sent Please note Although Forms is very flexible it does require some intermediate PC knowedge If you are new to FrontlineSMS or to computers you may want to connect wth other users in FrontlineSMS Community on the internet and ask for guidance before you begin Regardless of your skill level it is advisable to experiment with the Forms module before using it in a real live environment Experimenting wth the tool is all part of the process You wil also need to have a phone which supports Java Check out the Sending your completed form to a mobile phone section for more details Activating the Forms module When FrontlineSMS is installed for the first time the Forms module is initially hidden from view To activate the Forms module go to the View menu then select Tabs and make sure Forms is ticked A new Forms tab should then appear with your other menus along the top of the screen To hide the Forms module go back into the same menu and remove the tick check from the Forms entry The Form Editor To begin designing a new form cl
49. message and hit the Send button That s it Sending an individual single text message To send a single text message to just one Contact select the Group that person is a member of in the Groups window 1 and then select them from the Contacts window 7 Now click Send SMS 9 In the Compose New Message window that appears type your message and hit the Send button Calculating the cost of sending your messages FrontlineSMS can help you estimate the cost of sending out messages to your Groups before you send them This can be useful if you are running to a budget or using a pre pay SIM card in the phone and want to verify that you have enough credit before you begin Using the Cost Estimator see bottom right of the screen enter what you pay on your mobile plan per message in the SMS field Now when you start typing a message you want to send FrontlineSMS will tell you how much credit you need to send your message to all Active members of the Group You can then decide whether to proceed or not TIP At the moment FrontlineSMS cannot automatically check your airtime balance To do this you wil need to make a balance enquiry on the phone itself as per the instructions provided by your network operator Retum to Help main menu file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help contacts htm 2 2 6 9 13 FrontlineSMS Help Keywords o FRONTLINESMS Keywords Keywords is where you create Autoreplies manage SM
50. ming SMS with say the keywords FREE SPACE could then be set to trigger the running of this batch file with FrontlineSMS texting the result i e the amount of free disk space back to the message sender The External Command function can also be used to instruct FrontlineSMS to send incoming messages to remote servers over the internet using HTTP GET which may be useful as a method of backing up data or for a website with a news ticker which needs to display all incoming messages for a campaign or event Keywords can also be set to have multiple actions So for example the Keyword JOIN could be set to allow people to remotely Join Groups and to also do an Auto Reply to the message sender with a Thank you for joining our Group We will be in touch message If you really wanted to you could also set the JOIN Keyword to Auto Forward the joining message to all other members of the Group in case you wanted them all to know that there was a new member There is no limit to the number of actions that can be set for a Keyword Using the lt None gt and lt MMS gt keywords When you start FrontlineSMS for the first time you will notice two entries lt None gt and lt MMS gt in the main Keyword window 1 If you want every incoming SMS which doesn t match any other keyword to trigger an action perhaps a thank you message regardless of message content then use the lt None gt keyword entry You can use lt None gt to forward every incoming m
51. n t forget to pay Sundays 22 08 2010 14 00 00 19 12 2010 14 00 00 Tara Nelson Call Mom Don t forget to call I It s the weekend Kk OR ho kw Tuesdi This option is going to remove the selected objects Would you like to continue Yoga Class m d Ke z Q 14 Email Reminder Created ciL Cost estimator 0 10 i SMS How do I re send a reminder You can re send a reminder by first selecting a reminder from the list and then clicking Re Send Selected button Return to Help main menu file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help reminders htm 4 4 6 9 13 FrontlineSMS Help Internet Services o FRONTLINESMS SMS Internet Service Settings Although FrontlineSMS was originally developed to allow group text messaging in places where there wasnt internet access more recent versions allow messages to be sent through the internet if and when it is available Messages sent this way are generally much faster and cheaper than sending through an attached mobile phone or modem but you do need to set up an account and buy messages up front using a credit card FrontlineSMS currently comes wth support for the Clickatell and IntelliSMS messaging services Both providers offer similar services but Clickatell has a slightly more complicated set up and sign up procedure Novice users are recommended to try IntelliSMS first although you can use both at the same time if you want to try them both To
52. ne Settings for phones and modems listed in the Working devices window 1 can be changed through their Settings menu To access this menu right click your eam com cm coca ee LL DE ll da PR Ee WP aT Linan Ll a a ee file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help phones htm 1 2 6 9 13 FrontlineSMS Help Phones mouse on tne pnone or Moem IN tne WSt anda Select VICW EQIT VEVICe Uetalis From tne menu Me MOuOowing Screen wil appear 2 Settings for connected phone x gt Dontuse this phone W Use for sending Euse delivery reports 14 Use for receiving Ca Delete messages from phone after receiving Cancel Please note If FrontlineSMS knows that your phone is partially working i e unable to send or unable to receive some of the options above wil be deactivated Don t use this phone If this phone is connected to your computer for another use and you don t want FrontlineSMS to touch it select Dont use this phone and click Save Use for sending If you want this phone to be used to send messages tick this box Use delivery reports If the phone has been selected to Use for sending tick the Use delivery reports if you want FrontlineSMS to check if messages have been successfully delivered Please note Not all network operators support delivery confirmations Operators in the USA for example do not Use for receiving If you want FrontlineSMS to monitor this phone and download in
53. nique name Form name is where you tell FrontlineSMS what you want to call your form Save Cancel 13 Once you ve finished designing your form you can Save it or if you want to discard it Cancel it 13 Saved forms will appear under the name you chose in the main window 1 Building your new form To build a new form the following four step process needs to be followed Firstly click on which field type you would like to add from the Palette 9 Then hold the left mouse button down and drag the field across into the Preview space 10 and let go Thirdly click on the field you have just added in 10 until it has a blue box surrounding it there won t be any text next to it yet The final step is to edit the new field you do this by editing the Value section in the Properties window 11 Different field types have different properties that you can set but a common one is Label which is the name you give to the field such as Borrower name in the sample screen You may need to practice editing and changing properties to get a better understanding of what they do and how they work When you are finished either Save it 13 or if you want to discard it hit Cancel 13 AMATE Ta antar AAA inta tha Duana biaa uannAAias mala airian tha mairinn Arn Aw iana in tha Valis AAR RAR KnlniaA nn umiri hmn an uaim barb AAA tba narda nbaiilg file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help forms htm 3 6 6 9 13 FrontlineSMS
54. ow 1 below the original with an additional next to the name To edit this duplicate form or to change its name highlight it in the list and click Edit 6 You can now make changes it is advisable to also change its name to avoid confusion with the original form which you can do by typing a new name into the Form name 12 field before you Save 13 Sending your completed form to a mobile phone Once your form is complete you are ready to send it to a mobile phone Before that you ll need to download the FrontlineSMS Forms Client onto the target phone this small program reads your forms and allows the user to fill them in and send the data back to you Phones need to be Java enabled and be allowed by your network operator to connect to the Internet Check your phone s user manual if you re not sure whether or not your phone has Java and or is able to connect to the internet you will likely need GPRS for Internet access Note that not all phones support Java or GPRS If you have Internet access on your phone Open the phone s WAP Web browser and take it to forms frontlinesms com the optimum version of the Forms Client will then be downloaded directly onto your phone and you ll be ready to go If you do not have Internet access on your phone If your phone is Java enabled but it doesn t have Internet access or coverage click here to visit the manual download page your computer will need to be connected to the Internet for you to be able
55. p f re rdng of coming mises or statosi epon via Emad cr for developers via HTTF I a web sira AAG WA RT E l Te hhh Ki Hi ou LO ee UA To finish you now need to tell FrontlineSMS you want to receive messages via the service and input your email account settings You may need to consult your email service provider or their website to get some of this information which needs to be added to the fields below in the IntelliSMS Account Configuration screen Tick the Use for receivingbox and enter your information see example below TIP It is recommended that you create a separate and dedicated email address for this service and not use your personal email address B Account Usemame username roum Pareo ib Freer Humber LO SS ae SSL Ute for tenang 1 Usa for receiving I E mail Sever 4 9 pop Aamar eami pop gmail com E mail Server Pot EEE 1 Sead Uae 55L A Email Usemame te g veng coer kau sija com e mail Password 4 l aw Save X canca You should now be ready to go If you have any problems consult the Help pages on the IntelliSMS website NOTE Connections to live Clickatell or IntelliSMS accounts show in the Phones tab on a HTTP port Clickatell To use Clickatell you need to set up your own Clickatell API Account select the HTTP HTTPS option on the sign up screen Once you have registered for the service you need to input your username API number password and
56. r in the Phones tab and be available to send text messages tick this box Use delivery reports If the phone has been selected to Use for sending tick the Use delivery reports if you want FrontlineSMS to check if messages have been successfully delivered please note that not all networks operators support delivery confirmations Use for receiving If you want FrontlineSMS to monitor this phone and download incoming messages tick this box Delete messages from phone after receiving If the phone has been selected to Use for receiving and you d like FrontlineSMS to leave messages on the phone once they are downloaded and read leave this box unticked Tick this box if you want them removed Once you have finished setting up your phone click on Save If you change your mind click on Cancel These settings can be changed at any time by returning to the Phones module and repeating these instructions I m using a Clickatell or IntelliSMS account and my messages won t send or AutoReply won t work If you re using Clickatell or IntelliSMS to send your messages in FrontlineSMS your numbers need to be saved in international format i e they must start with 00 lt country code gt lt number gt or lt country code gt lt number gt You may need to go back and edit the numbers in your Groups to correct this If you re using Clickatell or IntelliSMS and are having problems with the AutoReply functionality in FrontlineSMS check out the Settings menu for a poss
57. re start the program Return to Help main menu file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help filemenu htm 1 1 6 9 13 FrontlineSMS Help Settings Menu o FRONTLINESMS The Settings menu The Settings menu allows you to select database options replace the Home tab main image select your MMS options configure your Internet services and change screen languages Database Settings iHome Tab Logo Settings E E mail Settings MMS Settings sms Internet Service Settings Language Database Settings Only under very unusual circumstances should you need to go into the Database Settings menu for example to rename the database if you re running two copies of FrontlineSMS on the same machine It is recommended that only system administrators make any changes to the database Home Tab Logo Settings If you want to customise the Home screen in FrontlineSMS to display your own logo or organisation name you can replace the main o image with one of your own or remove it altogether When you start FrontlineSMS for the first time there is no image displayed To display the default o logo select Use default NOTE Because of the smaller screen sizes on some of the lower cost netbooks and laptops you may need to remove the image altogether in order to see the whole screen E mail Settings FrontlineSMS is able to turn incoming text messages into emails see the Email Keyword Action on
58. roots NGOs Once you have the software running on your computer you can send messages to wde groups of people and collect responses to any questions or surveys you might want to run all via text message The FrontlineSMS success story has been cited in numerous NGO and industry research papers websites news sites and publications since its launch in 2005 It was short listed in the Mobile Messaging Awards 2007 named WSIS ICT Success Story of the Month for its use in monitoring the Nigerian elections was a finalist in the Stockholm Challenge 2008 and won a prestigious Silicon Valley Tech Award in 2009 In the first four years since its release FrontlineSMS has been used by NGOs for a wide range of activities including blood donor recruitment and assisting human rights workers to promoting government accountability keeping medical students informed about education options providing security alerts to field workers election monitoring the capture and exchange of vegetable and coffee price information the distribution of weather forecasts the co ordination of healthcare workers the organising of political demonstrations the carrying out of surveys and the reporting and monitoring of disease outbreaks The uses are endless What can FrontlineSMS do for me Are you a locally or internationally based NGO looking at the potential to use mobile phone text messages to reach specific groups of individuals within a target community Or to run an a
59. s Nurses and Midwives simply highlight the top level Group you want to create this new Group under in this example that would be the name of the village and as before click on the New Group button 2 and enter the name of the sub group Deleting a Group If you no longer need a Group for some reason you can remove it by highlighting it in the Groups window 1 and clicking the Delete button 3 If there are contacts within the Group FrontlineSMS will ask if you want to keep these contacts or also remove them If you choose to keep them they will be moved into the All Contacts Group you can then move them into other Groups see the Editing a Contact section below file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help contacts htm 1 2 6 9 13 FrontlineSMS Help Contacts Adding new Contacts to a Group Once your Group is created you can add new members into the Group To do this select the name of the Group you want to add members to from Groups window 1 on the left and then click on the New Contact 4 button You will be presented with a new window below amp Contact Details x A Name Mobile Number E Other Mobile Number E mail Addrass A Current Status wl Notes Lg Add to Group La Remove From Group Sae Mcancel Enter the details for your new Contact and then click Save The only information that you must enter is a name and mobile number the rest is optional Selec
60. s or urgent announcements Auto Forward does a similar thing to Twitter which you may have heard of e Join Group o FrontlineSMS will automatically add the person who sent the SMS to a pre determined Group Again this is useful if you are running a series of user Groups or clubs and want people to be able to join automatically by publicising the keyword without them having to contact you directly A campaign for example could say To join our Control Arms Campaign text in the word JOIN to 650123456 Here JOIN is the keyword e Leave Group o Members of Groups can leave any time they like by sending an SMS with a pre determined keyword or phrase for example LEAVE GROUP e E mail o Keywords can be used to instruct FrontlineSMS to automatically forward an incoming text message to a pre determined recipient by email This might be useful if you want a Project Manager or someone in a different country or office to receive free email notifications of incoming Survey or campaign text messages or if you d like some of your text messages to be backed up in an email system such as Google Mail or Hotmail e External Command o Although a particularly advanced feature and one most likely to be used by more technical users keywords can be set up to trigger the running of external commands or programs for example a batch file or a script For example a batch file could be written which finds out how much free disk space is left on the computer An inco
61. start click on SMS Internet Service Settings in the Settings menu If you have existing accounts set up in FrontlineSMS they wil appear on the next screen If you have no accounts set up yet click New on the screen to give you an option to set up a Click atell or IntelliSMS account You now need to sign up for the service of your choice NOTE You will need to be connected to the Internet to register for either of these services IntelliSMS To use IntelliSMS you need to sign up for an account on the IntelliSMS website Once you have your user details you simply enter your username password and the mobile number you used to register with the service which should ideally be the number you plan to use in your FrontlineSMS system into the IntelliSMS Account Configuration screen below 4 intelli ms Account Configuration amp Account Username gt Account Password From Number L Suse 55L G Use for sending Use for receiving If you want to also be able to receive text messages through the IntelliSMS service a helpful option if you don t have a phone or modem to attach to your computer you need to edit your My Account gt Preferences options on the IntelliSMS website adding your email address and setting the Forwarding type to Email see below file C Program Files x86 Kwanja net FrontlineSMS_1 6 16 3 help internetservices htm 1 3 6 9 13 FrontlineSMS Help Internet Services Tha opina alis you bi ste
62. t may fail Once FrontlineSMS has successfully set up your phone it will be made available for you to use and displayed in the Working devices window 1 If this is the first time the phone has been used you will be presented with a separate configuration window see below for details of what to do with this If FrontlineSMS is unable to communicate properly with your phone it will appear in the Non working devices window 2 below If your phone appears here or does not appear in either window check out the Troubleshooting page to find out why and how you can try to Manually Connect 3 Please note that FrontlineSMS will not work with all phones if you re connected to the internet check out the Requirements page on the FrontlineSMS website for further details Note that we recommend you use a GSM modem with FrontlineSMS again see the website requirements page for more It is recommended that you connect your phones and modems to your computer before starting FrontlineSMS If however you connect a new phone while FrontlineSMS is running and it doesn t detect it you can ask it to rescan your computer by clicking the Auto Detect Phones button 4 In the unlikely event that you experience problems leave the phone connected and exit and then re start FrontlineSMS and wait for it to automatically scan for you NOTE FrontlineSMS can work wth multiple phones at the same time so you can connect as many devices as you like Configuring your pho
63. tacts a S Mobile Number B New Contact amp al end SMS PE ae Contact Manager Loaded di Cost estimator I SMS Whatis a Group As you do with the documents and folders on your computer FrontlineSMS allows you to file your contacts into different Groups of your own choosing making them easier to maintain manage and select when you want to send text messages Contacts can be grouped in any way you like for example by topic or geographic location or project and Groups can be made inside other groups For example you may decide to create a Group for a village and then inside that Group have separate Groups for doctors nurses and midwives who live or work in that village Grouping them this way means that you can send specific text messages to all the doctors nurses or midwives working in that village When you start FrontlineSMS for the first time it only has one entry in the Groups window 1 Creating a new Group To create a new top level Group in the example above this would be the name of the village highlight All Contacts in the Groups window 1 on the left Click on the New Group button 2 and type in the name for your new Group Your new Group will appear in the Groups window You can have as many top level Groups as you like just remember to create these under the All Contacts Group To create sub groups in the example above these would be Doctor
64. the mobile number you registered with Clickatell into the Clickatell Account Configuration screen below As soon as you have entered your details assuming you remain connected to the Internet you should see your Clickatell connection show as a HTTP connection on the FrontlineSMS Phones screen B Clickatell Account Configuration PrecoumPassword I From Number O L Use SSL 14 Use for sending TIP Messages can be sent out via Clickatell but you can divert any replies to a local phone attached to your computer and FrontlineSMS If you insert a mobile phone number in the Sender Number field when users hit Reply on their phones their message will come directly back to you and not Clickatell Please note that all Sender Numbers need to be approved by Clickatell who need to verify that the number belongs to you Check out this Clickatell Help page for details file C Program Files x86 Kwanja net FrontlineSMS_1 6 16 3 help internetservices htm 2 3 6 9 13 FrontlineSMS Help Internet Services When using Clickatell you can also pass your organisation name along wth the message so it displays on the recipient s screen as for example From FrontlineSMS This might be helpful if there are issues of trust and your recipient might be wary of the authenticity of a message coming from a number they don t recognise To do this you need to set an alphanumeric sender ID in Clickatell who need to approve it first Onc
65. ting Active or Dormant determines whether or not the Contact will be included when you send messages to the whole Group This feature is useful if someone is travelling and does not want to receive messages while they are away or if someone has temporarily left the Group Editing and Deleting a Contact Once Contacts have been created you can edit any of their details to reflect any change of name number or email address or if they become Active or Dormant To edit a Contact highlight them in the Contacts window 7 and then click on Edit 5 to make changes You make edits in the same window as you used to add the Contact originally see above If you want to delete the selected Contact click Delete 6 with the Contact highlighted instead Viewing a Contact s message history FrontlineSMS maintains a comprehensive history of all messages sent to each of your Contacts and any messages they send to you To view the message history for any Contact select the Group they belong to in the Groups window 1 then look for them from the Contacts window 7 Right click on their entry and select Message History from the menu Sending a Group text message Once your Group is created and you have added your Contacts you can send a text message to every Active member of that Group To send a message select the Group you want to send the message to in the Groups window 1 and click Send SMS 10 In the Compose New Message window that appears type your
66. tional character sets required else they will show as square blocks Refer to your Windows user manual for details on how to get additional language support if you need it Quick send SMS Messages can be quickly sent to individuals One off messages through the Send SMS portion of the screen 2 Send SMS will be automatically sent via a Clickatell or IntelliSMS account if you have one and you are connected to the internet Clickatell or IntelliSMS sending is quicker and cheaper If you do not have a Clickatell or IntelliSMS account or your account fails for some reason FrontlineSMS will use the first available phone in the Phones tab if you have any attached NOTE If you want more control over how your messages are sent send them through the Contacts tab Viewing FrontlineSMS activity You can get an overview of what s happening in FrontlineSMS in the Latest Events window 3 Events which appear in this window include lists of incoming and outgoing text messages outgoing FrontlineSMS triggered emails failed messages and connected disconnected phones The events window can be cleared by clicking the Clear button 4 Return to Help main menu file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help home htm 2 2 6 9 13 FrontlineSMS Help Contacts o FRONTLINESMS Contacts Contacts is your mobile address book where you create folders Groups and add and edit details of people you are keeping in touch wth amp Con
67. to access this page This will provide you with a copy of the Forms Client for storing on your computer From here you will need to manually install it on your phone most likely through a USB cable To do this you will need some technical knowledge which you are best to seek out in your local area For more general questions feel free to reach out to the FrontlineSMS Community on the internet Before sending forms to your phones you need to assign it to a Group which contains the names and numbers of the people you want to send the form to If you try sending the form without setting a Group FrontlineSMS will give you a warning message You can create a new Group if you need to by following the instructions in the Contacts module To assign a Group highlight the Form name in the main window 1 and then right click your mouse and select Group from the menu that appears Select the Group you want to send the Form to from the list You are now ready to send the Form so click Send 3 NOTE Once a Form has been sent to a mobile phone it will be finalised and you wont be able to edit it FrontlineSMS needs to match the information coming in from the mobile phone wth the original form and making changes will result in this information being misread If you are happy that the form is complete and you won t need to make any further changes select Yes else hit No You will not be able to editthis form again NOTE Some of the more basic phones
68. ttings menu Reminder Occurrences Reminders can be scheduled with a variety of different occurrence types e Once reminder only occurring once e Hourly recurring on an hourly basis file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help reminders htm 1 4 6 9 13 NOTE Once reminders only require a start date however all other occurrence types require both a start and end date How do create a reminder FrontlineSMS Help Reminder Manager You can create a reminder by clicking the New button 3 which will display the reminder dialog Occurrence the occurrence type for the reminder Start Date the first time the reminder will be sent End Date when the reminder will expire Recipients the recipients for the reminder Type how the reminder will be delivered either E mail or SMS Subject the reminder subject which is only used for E mail Message the reminder message used for both E mail and SMS Weekly recurring every week on the same day of the week and at the same time of the day Daily recurring on a daily basis at the same time each day Monthly recurring on a monthly basis Weekdays recurring at the same time each day for every weekday Monday Tuesday Wednesday Thursday and Friday Weekends recurring at the same time each day for every weekend Saturday Sunday Mondays recurring every Monday at the same time Tuesdays recurring every Tuesday at the same time Wednesdays recurring ev
69. want to see the Forms tab if you don t intend using this function you can hide it by removing the tick on the Forms entry in the menu Tabs can be displayed or hidden as you see fit and as many times as you like whenever you like Return to Help main menu file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 helpMewmenu htm 1 1 6 9 13 FrontlineSMS Help Home FRONTLINESMS Home Home is your dashboard and allows you an at a glance view of your FrontlineSMS system and access to Quick Send functionality File Settings View Hel 2 pe a Contacts COONITIINCe Me file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help home htm 1 2 6 9 13 FrontlineSMS Help Home t FN KY IN FT LIT IN mA Switch language HE ZA OB HW A OJ MN f Send SMS wv W Remaining characters O 0 d 0 00 Click to include What features are available on the Home screen Language support The current version of FrontlineSMS comes with on screen language support for English Arabic Azerbaijani Bengali German Spanish Finnish French Hindi Indonesian Khmer Portuguese Russian Swahili and Chinese You can change the language of your FrontlineSMS installation by clicking on the relevant country flag in Switch language 1 or via the Settings Language menu Languages which use specialist scripts such as Chinese will only display correctly if your computer supports the addi
70. wareness raising campaign Or to run a competition or carry out a text based survey Or to simply keep in touch with your fieldworkers or staff If you have already identified applications for text messaging within your organisation and are looking for a simple comprehensive affordable and complete entry level system then you re in the right place If you think text messaging could work for you but don t know where to start and are looking to try a service without having to dig too deep into your pockets then you re also in the right place FrontlineSMS is the complete text messaging solution for the non profit sector file C Program Files x86 kiwanja net FrontlineSMS 1 6 16 3 help introduction htm 1 2 6 9 13 FrontlineSMS Help Introduction to FrontlineSMS Create and manage all of your SMS related contact groups Send and receive messages via special on screen consoles Provides incoming and outgoing message history for each contact Engage with your contact groups run surveys competitions etc via the SurveyManager Run your own text based information service via the automated ReplyManager Export data to Excel and other programs No need to be on line works on any GSM network via your own PC or laptop Who is behind FrontlineSMS The FrontlineSMS concept was developed by kiwanja net in early 2005 and the first version released later in the same year Since 2003 kiwanja net has been helping local national and international non

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