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HP Stream Notebook PC (model numbers 11-d000 through 11

1. HR 10 sa d 11 3 UWustrated parts catalBg ii iie iiio b o tnr Een ER e EE TERI FERME ssssesasesesssiteebivceestiverdvieiess cksbeicsss dasida 12 Locating the service tag information eee seeseeesee eene enne nennen nn ntn nenas tns anni tse ta asse tas sas esas snas nns 12 Computer major components eeeeeseee sees senses ense en ee nn en tnn sten s stus s stans tasse aane tasse ans s snas esas s snas sns s tasse sas s ens sr aae 13 Display assembly subcomponents esie esses eee eee eene en enne nn nnns ernst setatis stas ess ta sess stans sn stans sns nnaia 17 Miscellaneots parts er terr tree rte ete aee Utiles estes request bc copo actus eve ee FERE Teu ERR 18 Sequential part number listing sccsscsscessessecsscssesssesseessesseessesseeseesseessesseeesecseessessesenessessneeseseaesneesaeesseseees 19 4 Removal and replacement preliminary requirements eee e eee eee ee eee eene ene e easet eese sse sso esee soo sesaos 23 DEL 23 Service considerations eode pott eie ea tek eh vote ee ete puo sente esee adasia adadni aieiaa E e ve tes UE dousenedeuneaten 23 AIE e i o D L i aeea A ASE asevioeees 23 Cables and COMMECTOSS RR
2. eee ee eee eere eere eene eene eene 55 Starting Setup Utility BIOS 5 5 5 ich etr rise ossi cota rtr Lok E a e eee otov trac et ey retro dai Den e aane 55 Updating theBIOS et rie am aaset det ne ut bie acseeseseees iei terr Useests estet desstad co exe dun 55 Determining the BIOS version ccsccsscsssessesssessecseesseesessesseessesseesecsseseesasesseeaeesseeseecsessnesseeseeeass 55 Downloading a BIOS update leise esee senes en tns enn state nns nasi tassa sensn nsssnna 56 Using HP PC Hardware Diagnostics UEFI cssssssscscssssssescsessssescsessssescsescseesesesssessescseseeeseaesesesseseaesesseneaeaes 57 Downloading HP PC Hardware Diagnostics UEFI to a USB device eese 57 7T ShBCITICOEIOHS S eee nea EI EIE mE MEME E none 58 8 Backing up restoring and l COVPEIlg s i e eee eee eere verae a Soph RE ERES SP Re eV R cosediacese UELT A NER ana ONE E 59 Creating recovery media and backups sccssesscesscssecsscsscessessesssesseessesssesseseessesssesssesseseeeaseeseeasesssesseeeessesess 59 Creating HP Recovery media sessi eee senes nnns tnn stantes etn senn ee eT testas aeania 59 Restore and recovery ereere 60 Recovering using HP Recovery Manager csssccssccssccssccssccssscessrecseceseeseseceseesenseeseecsseeseeeeseeeses 60 What you need to KNO
3. Spare part number Description 792906 A41 Keyboard top cover in horizon blue finish for use in Belgium includes keyboard cable 792906 AB1 Keyboard top cover in horizon blue finish for use in Taiwan includes keyboard cable 792906 AD1 Keyboard top cover in horizon blue finish for use in South Korea includes keyboard cable 792906 B31 Keyboard top cover in horizon blue finish for use in the Netherlands includes keyboard cable 792906 BA1 Keyboard top cover in horizon blue finish for use in the Slovenia includes keyboard cable 792906 BB1 Keyboard top cover in horizon blue finish for use in Israel includes keyboard cable 792906 BG1 Keyboard top cover in horizon blue finish for use in Switzerland includes keyboard cable 792906 DB1 Keyboard top cover in horizon blue finish for use in Canada includes keyboard cable 792906 DH1 Keyboard top cover in horizon blue finish for use in Denmark Finland and Norway includes keyboard cable 792906 FL1 Keyboard top cover in horizon blue finish for use in the Czech Republic and Slovakia includes keyboard cable 792910 001 Heat sink includes replacement thermal material 792911 001 Rubber Kit includes 2 display bezel screw covers 4 rubber feet and 2 rubber screw covers 792912 001 Screw Kit 792913 001 Speakers includes left and right speakers and cables 793836 001 Keyboard top cover in horizon blue finish for use in the United States includes keyboard cable 793836 031 Keyboard
4. Power connector Connects an AC adapter 3 AC adapter light e White The AC adapter is connected and the battery is charged e Amber The AC adapter is connected and the battery is charging e Off The computer is using battery power 4 SIM card slot select models only A slot for a SIM card 5 Memory card reader Reads optional memory cards that store manage share and access information To insert a card Hold the card label side up with the connectors facing the slot insert the card into the slot and then push in on the card until it is firmly seated To remove a card Press in on the card until it pops out Left side 9 Right side a OQOSOO Item Component Description 1 Power light e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Audio out headphone jack Audio in microphone jack Connects optional powered stereo speakers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional microphone only devices WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset
5. 792906 041 Keyboard top cover in horizon blue finish for use in Germany includes keyboard cable 792906 051 Keyboard top cover in horizon blue finish for use in France includes keyboard cable 792906 061 Keyboard top cover in horizon blue finish for use in Italy includes keyboard cable 792906 071 Keyboard top cover in horizon blue finish for use in Spain includes keyboard cable 792906 131 Keyboard top cover in horizon blue finish for use in Portugal includes keyboard cable 792906 141 Keyboard top cover in horizon blue finish for use in Turkey includes keyboard cable 792906 151 Keyboard top cover in horizon blue finish for use in Greece includes keyboard cable 792906 171 Keyboard top cover in horizon blue finish for use in Saudi Arabia includes keyboard cable 792906 211 Keyboard top cover in horizon blue finish for use in Hungary includes keyboard cable 792906 251 Keyboard top cover in ocean turquoise finish for use in Russia includes keyboard cable 792906 261 Keyboard top cover in horizon blue finish for use in Bulgaria includes keyboard cable 792906 271 Keyboard top cover in horizon blue finish for use in Romania includes keyboard cable 792906 281 Keyboard top cover in horizon blue finish for use in Thailand includes keyboard cable 792906 291 Keyboard top cover in horizon blue finish for use in Japan includes keyboard cable Chapter 3 Illustrated parts catalog
6. A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing drive place it in a static proof bag Avoid exposing a drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Chapter 4 Removal and replacement preliminary requirements Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provi
7. BIOS includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory Starting Setup Utility BIOS To start Setup Utility BIOS turn on or restart the computer quickly press esc and then press f10 A NOTE Use extreme care when making changes in Setup Utility BIOS Errors can prevent the computer from operating properly Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be revealed by pressing fn esc if you are already in Windows or by using Setup Utility BIOS 1 Start Setup Utility BIOS see Starting Setup Utility BIOS on page 55 2 Use the arrow keys to select Main and then make note of your current BIOS version 3 To exit Setup Utility BIOS without saving your changes use the arrow keys to select Exit select Exit Discarding Changes and then press enter 4 SelectYes Starting Setup Ut
8. boot order changing HP Recovery Manager 61 bottom components 11 button components 5 buttons power 5 TouchPad 8 C cables service considerations 23 capslocklight 7 chipset product description 1 components bottom 11 buttons 5 display 4 keys 6 leftside 9 lights 7 right side 10 TouchPad 8 computer exterior components 3 major components 13 specifications 58 connector board removal 41 spare part numbers 41 connectors service considerations 23 15 20 22 D deleted files restoring 60 display assembly removal 46 display bezel removal 46 spare part numbers 47 display bezel screw cover removal 47 spare part number 47 display components 4 display enclosure spare part numbers 18 19 Display Hinge Kit spare part number 17 20 52 display panel product description 1 removal 49 spare part number display panel cable removal 50 spare part number drives precautions 24 preventing damage 24 DVD RW Drive spare part number 18 19 17 19 20 17 20 50 17 20 51 E electrostatic discharge 25 equipment guidelines 27 esckey 6 external media cards product description 1 F feet removal 30 spare part number 30 fnkey 6 G graphics product description 1 grounding guidelines 25 guidelines equipment 27 grounding 25 packaging 26 transporting 26 workstation 26 H HDMI port 10 HDMI to VGA adapter spare part number 19 headphone jack 10 heat sink removal 34 spare part number hinge r
9. 23 Drive handling eter d arn aed ie tec d E deeb sees 24 Grounding guidelines 5 tette rre pex ev en vo SER ec AER ENEA E EEA EIS ALEE EYES NER ERR R Tee RES EE ERR RE ERR REN 25 Electrostatic discharge damage lees sesseseeseee esee ense eene tn enne tns tn enne tne tn sten 25 Packaging and transporting guidelines eee rennen 26 Workstation guidelines essere eene eene 26 5 Removal and replacement DrOCO IOS oro er eter Rr eese U ess ropes eU Eh DS UNS M NET EEE e ESS 28 Component replacement procedures cscssscsssescsssessessesssessesssessessseseeseesoesseeseeseessseseeesseceeessesseseseeseeseeeass 28 Keyboard tOp COVER coe et eter peser aea este veg uss vous Etude PUE d EE ERES 28 TOUCH POG H 33 HII SR E AE EE O E EEEE E E cabacts tecedsatboeteresevasde ecesteetssersntecadaseusananerss 34 Is T dIo paren To e LE 35 BARC m cies 36 WWAN IO e 37 WLAN MOdUlE tiisa eva RENERE 39 COMMECKON DOANE E ae E E EAE E E E E A 41 PIelT Igea io uiez n 42 CDM M 43 SILICET UEM 45 Display ASSOmmDLY t 46 6 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI
10. For additional safety information see the Regulatory Safety and Environmental Notices To access this guide from the Start screen type support and then select the HP Support Assistant app NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 3 USB 2 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 4 USB 3 0 port Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub 5 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or a high speed HDMI device 10 Chapter 2 External component identification Bottom Item Component Description 1 Speakers 2 Produce sound Bottom 11 3 Illustrated parts catalog E NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Locating the service tag information The product name 1 serial number 2 product number 3 warranty information 4 and model number 5 are located on the bottom of the computer This information
11. JE JC C C E XC COE C XC C JL XC 1 CL X JC OCOEL E OCC OL C OC OL Y 0C CJ Y COL E JCOCOL td OLI JC E JE td OUULIL X J X JE Item Component Description 1 Power button e Whenthe computer is off press the button to turn on the computer e Whenthe computer is on press the button briefly to initiate Sleep e Whenthe computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings see your power options A From the Start screen type power select Power and sleep settings and then select Power and sleep from the list of applications or From the Windows desktop right click the Start button and then select Power Options Buttons 5 6 Item Component Description 1 esc key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with the esc key or on select models the spacebar 3 Windows key Returns you to the Start screen from an open app or the Windows desktop NOTE Pressing the Windows key again will return you to the previous screen 4 Action keys Execute frequently u
12. SC turbo up to 2 41 GHz dual core processor 1333 792898 501 MHz FSB 1 0 MB L2 cache 4 5 W and the Windows 8 operating system Equipped with an Intel Celeron N2830 2 16 GHz SC turbo up to 2 41 GHz dual core processor 1333 792898 001 MHz FSB 1 0 MB L2 cache 4 5 W and a non Windows 8 operating system Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Remove the keyboard top cover see Keyboard top cover on page 28 2 3 Disconnect all external devices from the computer 4 5 Remove the WLAN module see WLAN module on page 39 Remove the system board 1 Disconnect the power connector cable 1 from the system board 2 Release the ZIF connector 2 to which the display panel cable is attached and then disconnect the display panel cable from the system board 3 Release the ZIF connector 3 to which the connector board cable is attached and then disconnect the connector board cable from the system board Component replacement procedures 43 4 Disconnect the speaker cable 4 from the system board Remove the power light diffuser 1 Remove the six Philllips PM1 9x3 3 screws 2 that secure the system board to the base enclosure Lift th
13. cover on page 28 Remove the TouchPad 1 Turn the keyboard top cover upside down with the front toward you 2 Detach the TouchPad cable 1 from the keyboard top cover The TouchPad cable is attached to the keyboard top cover with double sided adhesive 3 Remove the two Phillips PM1 9x2 0 broad head screws 2 that secure the TouchPad to the keyboard top cover 4 Release the TouchPad 3 by pressing it through the opening in the keyboard top cover 5 Remove the TouchPad 4 and cable Reverse this procedure to install the TouchPad Component replacement procedures 33 Heat sink Description Spare part number Heat sink includes replacement thermal material 792910 001 Before removing the heat sink follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 28 Remove the heat sink 1 Turn the keyboard top cover upside down with the front toward you 2 Following the 1 2 3 4 sequence etched into the heat sink remove the four Phillips PM1 9x2 4 screws 1 that secure the heat sink to the system board 3 Remove the heat sink 2 Reverse this procedure to in
14. double sided adhesive 792882 001 7 WWAN antenna includes antenna cables transceivers and double sided adhesive 792883 001 8 Display enclosure In horizon blue finish 792884 001 In orchid magenta finish 792885 001 Miscellaneous parts Component Spare part number AC adapter 65 W HP Smart AC adapter non PFC EM 4 5 mm 714657 001 45 W HP Smart AC adapter non PFC RC 4 5 mm 741727 001 HP HDMI to VGA adapter 701943 001 HP USB external DVD RW Drive 747080 001 Power cord 3 pin 1 0 meter black For use in Australia 755530 011 For use in Denmark 755530 081 For use in Europe 755530 021 For use in India 755530 D61 For use in Israel 755530 BB1 For use in Japan 755530 291 For use in North America 755530 001 For use in the People s Republic of China 755530 AA1 For use in South Korea 755530 AD1 For use in Switzerland 755530 111 For use in Taiwan 755530 AB1 For use in Thailand 755530 201 For use in the United Kingdom and Singapore 755530 031 Rubber Kit includes 2 display bezel screw covers 4 rubber feet and 2 rubber screw covers 792911 001 Screw Kit 792912 001 18 Chapter3 Illustrated parts catalog Sequential part number listing Spare part number Description 539614 001 RJ45 to USB adapter 701943 001 HDMI to VGA adapter 714657 001 65 W HP Smart AC adapter non PFC EM 4 5 mm 741727 001 45 W
15. in Canada 793836 DB1 For use in Russia 793836 251 28 Chapter 5 Removal and replacement procedures Description Spare part number Description Spare part number For use in the Czech Republic 793836 FL1 For use in Saudi Arabia 793836 171 and Slovakia For use in Denmark Finland 793836 DH1 For use in Slovenia 793836 BA1 and Norway For use in France 793836 051 For use in South Korea 793836 AD1 For use in Germany 793836 041 For use in Spain 793836 071 For use in Greece 793836 151 For use in Switzerland 793836 BG1 For use in Hungary 793836 211 For use in Taiwan 793836 AB1 For use in Israel 793836 BB1 For use in Thailand 793836 281 For use in Italy 793836 061 For use in Turkey 793836 141 For use in Japan 793836 291 For use in the United Kingdom 793836 031 and Singapore For use in the Netherlands 793836 B31 For use in the United States 793836 001 Before removing the disassembling the computer follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer A NOTE When replacing the keyboard top cover be sure that the following components are removed from the defective keyboard top cover and installed on the replacement keyboard top cover
16. must be removed replaced and or loosened when servicing the computer Make special note of each screw size and location during removal and replacement Keyboard top cover A NOTE The keyboard top cover spare part kit includes the keyboard cable Description Spare part number Description Spare part number Keyboard top cover in horizon blue finish For use in Belgium 792906 A41 For use in Portugal 792906 131 For use in Bulgaria 792906 261 For use in Romania 792906 271 For use in Canada 792906 DB1 For use in Russia 792906 251 For use in the Czech Republic 792906 FL1 For use in Saudi Arabia 792906 171 and Slovakia For use in Denmark Finland 792906 DH1 For use in Slovenia 792906 BA1 and Norway For use in France 792906 051 For use in South Korea 792906 AD1 For use in Germany 792906 041 For use in Spain 792906 071 For use in Greece 792906 151 For use in Switzerland 792906 BG1 For use in Hungary 792906 211 For use in Taiwan 792906 AB1 For use in Israel 792906 BB1 For use in Thailand 792906 281 For use in Italy 792906 061 For use in Turkey 792906 141 For use in Japan 792906 291 For use in the United Kingdom 792906 031 and Singapore For use in the Netherlands 792906 B31 For use in the United States 792906 001 Keyboard top cover in orchid magenta finish For use in Belgium 793836 A41 For use in Portugal 793836 131 For use in Bulgaria 793836 261 For use in Romania 793836 271 For use
17. restore point 59 Windows key 6 wireless antenna location 4 removal 52 53 spare part numbers 18 19 53 54 wireless product description 1 WLAN antenna location 4 removal 53 spare part number 18 19 54 WLAN module removal 39 spare part numbers 15 19 39 workstation guidelines 26 WWAN antenna location 4 removal 52 spare part number 18 19 53 WWAN module removal 37 spare part number 15 19 37 Index 67
18. top cover in horizon blue finish for use in the United Kingdom and Singapore includes keyboard cable 793836 041 Keyboard top cover in horizon blue finish for use in Germany includes keyboard cable 793836 051 Keyboard top cover in horizon blue finish for use in France includes keyboard cable 793836 061 Keyboard top cover in horizon blue finish for use in Italy includes keyboard cable 793836 071 Keyboard top cover in horizon blue finish for use in Spain includes keyboard cable 793836 131 Keyboard top cover in horizon blue finish for use in Portugal includes keyboard cable 793836 141 Keyboard top cover in horizon blue finish for use in Turkey includes keyboard cable 793836 151 Keyboard top cover in horizon blue finish for use in Greece includes keyboard cable 793836 171 Keyboard top cover in horizon blue finish for use in Saudi Arabia includes keyboard cable 793836 211 Keyboard top cover in horizon blue finish for use in Hungary includes keyboard cable 793836 251 Keyboard top cover in ocean turquoise finish for use in Russia includes keyboard cable 793836 261 Keyboard top cover in horizon blue finish for use in Bulgaria includes keyboard cable 793836 271 Keyboard top cover in horizon blue finish for use in Romania includes keyboard cable 793836 281 Keyboard top cover in horizon blue finish for use in Thailand includes keyboard cable 792906 291 Keyboard top cover in horizon blue finish for use in Japan includes keyboard cable 792906
19. 2 16 GHz SC turbo up to 2 41 GHz dual core 792898 001 processor 1333 MHz FSB 1 0 MB L2 cache 4 5 W and a non Windows 8 operating system 11 Power connector cable 787922 001 12 Speakers includes left and right speakers and cables 792913 001 13 Base enclosure In horizon blue finish for use only on computer models equipped with WWAN capability 792888 001 In horizon blue finish for use only on computer models not equipped with WWAN capability 792886 001 In orchid magenta for use only on computer models equipped with WWAN capability 792889 001 In orchid magenta finish for use only on computer models not equipped with 792887 001 WWAN capability Rubber Kit not illustrated includes 2 display bezel screw covers 4 rubber feet and 2 792911 001 rubber screw covers 16 Chapter3 Illustrated parts catalog Display assembly subcomponents oo Item Description Spare part number 1 Display bezel In horizon blue finish 792890 001 In orchid magenta finish 792981 001 2 Webcam microphone module includes double sided adhesive 795114 001 3 Display panel 11 6 in AG 1366 768 HD SVA WLED 792896 001 4 Display Hinge Kit 792893 001 5 Display panel cable includes webcamera microphone module cable 792892 001 Display assembly subcomponents 17 Item Description Spare part number 6 WLAN antenna includes antenna cables transceivers and
20. 2906 BG1 For use in Taiwan 792906 AB1 For use in Thailand 792906 281 For use in Turkey 792906 141 For use in the United Kingdom and Singapore 792906 031 For use in the United States 792906 001 In orchid magenta finish For use in Belgium 793836 A41 For use in Bulgaria 793836 261 For use in Canada 793836 DB1 For use in the Czech Republic and Slovakia 793836 FL1 14 Chapter3 Illustrated parts catalog Item Component Spare part number For use in Denmark Finland and Norway 793836 DH1 For use in France 793836 051 For use in Germany 793836 041 For use in Greece 793836 151 For use in Hungary 793836 211 For use in Israel 793836 BB1 For use in Italy 793836 061 For use in Japan 793836 291 For use in the Netherlands 793836 B31 For use in Portugal 793836 131 For use in Romania 793836 271 For use in Russia 793836 251 For use in Saudi Arabia 793836 171 For use in Slovenia 793836 BA1 For use in South Korea 793836 AD1 For use in Spain 793836 071 For use in Switzerland 793836 BG1 For use in Taiwan 793836 AB1 For use in Thailand 793836 281 For use in Turkey 793836 141 For use in the United Kingdom and Singapore 793836 031 For use in the United States 793836 001 4 Power button board includes cable and double sided adhesive 792895 001 5 Heat sink includes replacement thermal material 792910 001 6 Battery 3 cell 37 WHr 3 25 AHr Li ion in
21. A41 Keyboard top cover in horizon blue finish for use in Belgium includes keyboard cable 792906 AB1 Keyboard top cover in horizon blue finish for use in Taiwan includes keyboard cable 793836 AD1 Keyboard top cover in horizon blue finish for use in South Korea includes keyboard cable Sequential part number listing 21 Spare part number Description 793836 B31 Keyboard top cover in horizon blue finish for use in the Netherlands includes keyboard cable 793836 BA1 Keyboard top cover in horizon blue finish for use in the Slovenia includes keyboard cable 793836 BB1 Keyboard top cover in horizon blue finish for use in Israel includes keyboard cable 793836 BG1 Keyboard top cover in horizon blue finish for use in Switzerland includes keyboard cable 793836 DB1 Keyboard top cover in horizon blue finish for use in Canada includes keyboard cable 793836 DH1 Keyboard top cover in horizon blue finish for use in Denmark Finland and Norway includes keyboard cable 793836 FL1 Keyboard top cover in horizon blue finish for use in the Czech Republic and Slovakia includes keyboard cable 795114 001 Webcam microphone module 795899 001 Connector board for use only on computer models not equipped with WWAN capability includes cable SD Card Reader slot and double sided adhesive 797210 001 TouchPad in orchid magenta finish includes cable and double sided adhesive 22 Chapter 3 Illustrated parts catalog 4 Removal an
22. Graphics Internal graphics Unified memory architecture Intel HD Graphics Support for HD decode DX11 and HDMI Panel 11 6 in high definition HD white light emitting diode WLED AntiGlare 1366x768 flat 3 6 mm SVA low voltage differential signalling LVDS 200 nits typical brightness Memory Support for DDR3L 1333 MHz single channel DDR3L 1600 MHz downgrade to DDR3L 1333 MHz Supports up to 2048 MB maximum on board system memory 256 MB x 16 x 4 pieces Storage Support for 32 GB embedded MultiMedia Controller eMMC version 5 0 Optical drive DVD RW SuperMulti Double Layer Drive 9 5mm tray load SATA external USB optical drive Audio and video HP TrueVision HD slim webcam 1280x720 by 30 frames per second fixed no tilt with activity LED Dual digital microphone with appropriate echo cancellation noise suppression software Two speakers DTS Studio Sound audio Wireless Integrated wireless local area network WLAN options by way of wireless module Two built in WLAN antennas Support for the following WLAN modules e intel Dual Band Wireless AC 3160 802 11 ac 1 1 WiFi Bluetooth 4 0 Combo Adapter e Realtek RTL8723BE 802 11b g n 1x1 Wi Fi Bluetooth 4 0 Combo Adapter Integrated wireless wide area network WWAN options by way of wireless module Two built in WWAN antennas SIM card slot for security user accessible Support for the HP hs3110 HSPA Mobile Broadband Module External media cards HP 2 in 1 multiformat Digital
23. HP Smart AC adapter non PFC RC 4 5 mm 747080 001 HP USB external DVD RW Drive 748599 005 HP hs3110 HSPA Mobile Broadband Module 753077 005 Realtek RTL8723BE 802 11b g n 1x1 Wi Fi Bluetooth 4 0 Combo Adapter 755530 001 Power cord for use in North America 3 pin 1 0 meter black 755530 011 Power cord for use in Australia 3 pin 1 0 meter black 755530 021 Power cord for use in Europe 3 pin 1 0 meter black 755530 031 Power cord for use in the United Kingdom and Singapore 3 pin 1 0 meter black 755530 081 Power cord for use in Denmark 3 pin 1 0 meter black 755530 111 Power cord for use in Switzerland 3 pin 1 0 meter black 755530 201 Power cord for use in Thailand 3 pin 1 0 meter black 755530 291 Power cord for use in Japan 3 pin 1 0 meter black 755530 AA1 Power cord for use in the People s Republic of China 3 pin 1 0 meter black 755530 AB1 Power cord for use in Taiwan 3 pin 1 0 meter black 755530 AD1 Power cord for use in South Korea 3 pin 1 0 meter black 755530 BB1 Power cord for use in Israel 3 pin 1 0 meter black 755530 D61 Power cord for use in India 3 pin 1 0 meter black 784638 005 Intel Dual Band Wireless AC 3160 802 11 ac 1 1 WiFi Bluetooth 4 0 Combo Adapter 787521 005 Battery 3 cell 37 WHr 3 25 AHr Li ion includes cable 787922 001 Power connector cable 792822 001 WLAN antenna includes left and right WLAN antenna cables transceivers and double sided adhesive 792883 001 WWAN antenna in
24. HP Stream Notebook PC model numbers 11 d000 through 11 d099 Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only Copyright 2014 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Celeron are trademarks or registered trademarks of Intel Corporation in the United States and other countries Microsoft and Windows are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition October 2014 Document Part Number 787339 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows 8 functionality See for http www microsoft com details Safety warning notice ZA WARNING To reduce th
25. Media Reader Slot with push push technology Reads data from and writes data to digital memory cards such as Secure Digital SD Ports e AC adapter HP Smart e Audio in mono microphone audio out stereo headphone combo jack e HDMI v1 4 supporting up to 1920x1080 9 60Hz Category Description Ports continued e RJ 45 Ethernet e USB one USB 3 0 port 2 USB 2 0 ports Keyboard pointing devices 97 size textured island style keyboard Touchpad requirements Multitouch gestures enabled Taps enabled as default Support for Microsoft Windows 8 Modern trackpad gestures Power requirements Support for a 3 cell 37 WHr 3 25 AHr battery Support for a 65 W or 45 W AC adapter with a 1 0 M power cord Security Trusted platform module TPM version 2 0 Discrete TPM Security cable lock Operating system Preinstalled Windows 8 1 Serviceability End user replaceable parts AC adapter 2 Chapter 1 Product description 2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer 1 FromtheStart screen type control panel andthen select Control Panel 2 Select System and Security select System and then click Device Manager in the left column A list displays all the devices installed on your computer To find out information about system hardware components and the system BIOS version number p
26. W sscsscssseeseessessesssesoeessesseeseesseeseessesesecseseeeessecsesssesseeseesaeesees 60 Using the HP Recovery partition select models only sess 61 Using HP Recovery media to recover esee seeeee eren nennen nnns nnn nnn nnn 61 Changing the computer boot order ssccssesseesseseessesecesseseessseeeeessesseeseesseesseseesees 61 9 Power cord set requirements io eee o eoe pe pes pape aon tana aoa EEEEENERR EE PER ERE PE RR ERE EPPP ap p SX SR Ua SSARREERE ERR EE PARERE PARARE PER ERE PES eres 62 Requirements for all countries eiiis esses eese ee eene nnns enne nns tn seras tane nn stans nass rss sa sense nass nasa 62 Requirements for specific countries and regions scescessessecssesseesscsssessessscsecesseseeseesseeseecseeseesaeeseesaeeseseness 62 PO ica cli Me o Sanat E E EEES aamenuuuanaanaeeds 64 Di eec RTT M ET 65 vi 1 Product description Category Description Product Name HP Stream Notebook PC model numbers 11 d000 through 11 d099 Processor Intel Celeron N2840 2 16 GHz SC turbo up to 2 58 GHz dual core processor 1333 MHz FSB 1 0 MB L2 cache 4 5 W integrated system on chip SoC Intel Celeron N2830 2 16 GHz SC turbo up to 2 41 GHz dual core processor 1333 MHz FSB 1 0 MB L2 cache 4 5 W integrated SoC Chipset Integrated SoC platform controller hub OCH
27. are part number For use only on computer models equipped with WWAN capability includes cable SD Card Reader slot 792894 001 SIM card slot WWAN slot and double sided adhesive For use only on computer models not equipped with WWAN capability includes cable SD Card Reader 795899 001 slot and double sided adhesive Before removing the connector board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Removethe keyboard top cover see Keyboard top cover on page 28 5 Remove the WWAN module see WWAN module on page 37 Remove the connector board 1 Release the ZIF connector 1 to which the connector board cable is attached and then disconnect the connector board cable from the system board 2 Remove the two Philllips PM1 9x3 3 screws 2 that secure the connector board to the base enclosure 3 Remove the connector board 3 and cable Reverse this procedure to install the connector board Component replacement procedures 41 Power connector cable Description Spare part number Power connector cable 787922 001 Before removing the power connector cable follow these steps Turn off the computer If you
28. are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 28 Remove the power connector cable 1 Disconnect the power connector cable 1 from the system board 2 Release the power connector cable from the retention clips 2 and routing channel built into the base enclosure 3 Release the power connector from the retention molding 3 built into the base enclosure 4 Removethe power connector cable Reverse this procedure to install the power connector cable 42 Chapter5 Removal and replacement procedures System board A NOTE The system board is equipped with a graphics subsystem with UMA memory 2 0 GB of system memory and 32 GB of eMMC primary storage and includes replacement thermal material Description Spare part number Equipped with an Intel Celeron N2840 2 16 GHz SC turbo up to 2 58 GHz dual core processor 1333 792897 501 MHz FSB 1 0 MB L2 cache 4 5 W and the Windows 8 operating system Equipped with an Intel Celeron N2840 2 16 GHz SC turbo up to 2 58 GHz dual core processor 1333 792897 001 MHz FSB 1 0 MB L2 cache 4 5 W and a non Windows 8 operating system Equipped with an Intel Celeron N2830 2 16 GHz
29. ay panel to the display enclosure Flex the inside edges of the top edge 1 the left and right sides 2 and the bottom edge 3 of the display bezel until the bezel disengages from the display enclosure Remove the display bezel 4 The display bezel is available using spare part numbers 792890 001 in horizon blue finish and 792981 001 in orchid magenta finish Component replacement procedures 47 7 If itis necessary to replace the webcam microphone module a Remove the display bezel b Disconnect the webcam microphone module cable 1 from the webcam microphone module c Detach the webcam microphone module 2 from the display enclosure The webcam microphone module is attached to the display enclosure with double sided adhesive d Remove the webcam microphone module The webcam microphone module is available using spare part number 795114 001 48 Chapter5 Removal and replacement procedures 8 If itis necessary to replace the display panel a Remove the display bezel b Remove the four Phillips PM1 9x3 3 screws 1 that secure the display panel to the display enclosure A CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to the display panel c Liftthetop edge of the display panel 2 and then swing the panel up and forward until the panel rests
30. cludes cable 787521 005 7 HP hs3110 HSPA Mobile Broadband Module 748599 005 8 WLAN module Intel Dual Band Wireless AC 3160 802 11 ac 1 1 WiFi Bluetooth 4 0 Combo Adapter 784638 005 Realtek RTL8723BE 802 11b g n 1x1 Wi Fi Bluetooth 4 0 Combo Adapter 753077 005 9 Connector board includes cable and double sided adhesive For use only on computer models equipped with WWAN capability 792894 001 includes cable SD Card Reader slot SIM card slot WWAN slot and double sided adhesive For use only on computer models not equipped with WWAN capability 795899 001 includes cable SD Card Reader slot and double sided adhesive Computer major components 15 Item Component Spare part number 10 System board equipped with a graphics subsystem with UMA memory 2 0 GB of system memory and 32 GB of eMMC primary storage includes replacement thermal material Equipped with an Intel Celeron N2840 2 16 GHz SC turbo up to 2 58 GHz dual core 792897 501 processor 1333 MHz FSB 1 0 MB L2 cache 4 5 W and the Windows 8 operating system Equipped with an Intel Celeron N2840 2 16 GHz SC turbo up to 2 58 GHz dual core 792897 001 processor 1333 MHz FSB 1 0 MB L2 cache 4 5 W and a non Windows 8 operating system Equipped with an Intel Celeron N2830 2 16 GHz SC turbo up to 2 41 GHz dual core 792898 501 processor 1333 MHz FSB 1 0 MB L2 cache 4 5 W and the Windows 8 operating system Equipped with an Intel Celeron N2830
31. cludes left and right WWAN antenna cables transceivers and double sided adhesive 792884 001 Display enclosure in horizon blue finish 792885 001 Display enclosure in orchid magenta finish 792886 001 Base enclosure in horizon blue finish for use only on computer models not equipped with WWAN capability 792887 001 Base enclosure in orchid magenta finish for use only on computer models not equipped with WWAN capability 792888 001 Base enclosure in horizon blue finish for use only on computer models equipped with WWAN capability 792889 001 Base enclosure in orchid magenta for use only on computer models equipped with WWAN capability 792890 001 Display bezel in horizon blue finish Sequential part number listing 19 20 Spare part number Description 792891 001 Display bezel in orchid magenta finish 792892 001 Display panel cable 792893 001 Display Hinge Kit includes left and right display hinges 792894 001 Connector board for use only on computer models equipped with WWAN capability includes cable SD Card Reader slot SIM card slot WWAN slot and double sided adhesive 792895 001 Power button board includes cable and double sided adhesive 792896 001 Display panel 11 6 in AG 1366x768 HD SVA WLED 792897 001 System board equipped with an Intel Celeron N2840 2 16 GHz SC turbo up to 2 58 GHz dual core processor 1333 MHz FSB 1 0 MB L2 cache 4 5 W a grap
32. d replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screw driver e X Magnetic screw driver e Phillips PO screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures A NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Tools required 23 Drive handling 24
33. d use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserting or removing connectors or test equipment Chapter 4 Removal and replacement preliminary requirements Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps witha minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and gr
34. de some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION To prevent damage to the computer when you are removing or installing internal components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500V Walking across vinyl floor 12 000V 5 000 V 3 000 V Motions of benc
35. e BIOS update is downloaded You will need to access this path when you are ready to install the update A NOTE Ifyou connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates BIOS installation procedures vary Follow any instructions that are revealed on the screen after the download is complete If no instructions are revealed follow these steps 1 2 3 5 From the Start screen type file and then select File Explorer Click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions A NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive 56 Chapter 6 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Using HP PC Hardware Diagnostics UEFI HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface UEFI that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by t
36. e Heatsink see Heat sink on page 34 e TouchPad see TouchPad on page 33 e Power button board see Power button board on page 35 Remove the keyboard top cover 1 Close the computer 2 Turn the computer upside down with the front toward you 3 Remove the two rear rubber feet 1 Component replacement procedures 29 30 4 Remove the two rubber screw covers 2 A NOTE The rubber feet and screw covers are included in the Rubber Kit spare part number 10 792911 001 Remove the eleven Phillips PM1 9x5 6 screws that secure the keyboard top cover to the base enclosure T T l T Y ry d l IOo gg T i m I I pL o7 06 oe Pull l m L l TU 2l gt Turn the computer right side up with the front toward you Open the computer as far as it will open Lift the front edge 1 of the keyboard top cover until it separates from the front edge of the base enclosure Swing the keyboard top cover 2 up and back until the power button board cable TouchPad cable battery cable and keyboard cable are accessible Disconnect the battery cable 3 from the system board Chapter 5 Removal and replacement procedures 11 12 13 14 Release the zero insertion force ZIF connector 4 to which the keyboard cable is attached and then disconnect the keyboard cable from the system board Release the ZIF connector 5 to which the power butto
37. e left side of the system board 3 until it rests at an angle mx OG M Remove the system board 4 by sliding it up and to the left at an angle Reverse this procedure to install the system board 44 Chapter 5 Removal and replacement procedures Speakers Description Spare part number Speakers include left and right speakers and cables 792913 001 Before removing the speakers follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 28 and then remove the following components a Battery see Battery on page 36 b WLAN see WLAN module on page 39 System board see System board on page 43 Remove the speakers 1 Release the speaker cables from the retention clips 1 and routing channels built into the base enclosure 2 Remove the speakers 2 Reverse this procedure to install the speakers Component replacement procedures 45 Display assembly Before removing the display assembly follow these steps 1 2 3 4 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut i
38. e possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 1 Product CGS i eT M 1 2 Ext rnal component identification Ee E 3 Finding your hardware and software information ssssssssssssscsscscssesscssessessessesesseeseseesarsaesseseessessesseseens 3 Mere HR IRs Le 3 LOGAEING zT ETE IEEE ELLE LLL 3 ay M 4 saa Vere 5 wc EP 6 Eh IPC 7 ju Pr n 8 Fl ei 9 Right Side B L
39. emoval 51 spare part number 17 20 52 HP HDMI to VGA adapter spare part number 18 HP PC Hardware Diagnostics UEFI downloading 57 using 57 HP Recovery Manager correcting boot problems 61 starting 61 HP Recovery media creating 59 recovery 61 HP Recovery partition recovery 61 21 34 Index 65 l internal display switch 4 J jacks audio in 10 audio out 10 headphone 10 microphone 10 K key components 6 keyboard top cover removal 28 spare part numbers 14 20 21 22 28 keys action 6 esc 6 fn 6 Windows 6 L left side component 9 light components 7 lights ACadapter 9 capslock 7 power 7 10 webcam 4 M memory product description 1 microphone location 4 product description 1 microphone jack 10 minimized image creating 60 minimized image recovery 61 modelname 1 0 operating system product description 2 optical drive product description 1 spare partnumber 18 19 original system recovery 60 66 Index P packaging guidelines 26 plastic parts service considerations 23 ports HDMI 10 product description 1 USB 10 power button 5 power button board removal 35 spare part number 20 35 power connector 9 power connector cable removal 42 spare part number 16 19 42 power cord set requirements 62 spare part numbers 18 19 power lights 7 10 power requirements product description 2 processor product description 1 product description audio 1 chipset 1 display panel 1 external mediacards 1 g
40. f the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the keyboard top cover see Keyboard top cover on page 28 Remove the battery 1 2 Remove the four Phillips PM1 9x3 3 screws 1 that secure the battery to the base enclosure Remove the battery 2 Reverse this procedure to install the battery Chapter 5 Removal and replacement procedures WWAN module Description Spare part number HP hs3110 HSPA Mobile Broadband Module 748599 005 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WWAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect all external devices connected to the computer ad Disconnect the power from the computer by first unplugging the power cord fro
41. h worker 6 000 V 800V 400V Removing DIPS from plastic tube 2 000 V 700 V 400V Removing DIPS from vinyl tray 11 500V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500V 5 000 V 3 500V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000 V 5 000 V Grounding guidelines 25 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines 26 Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface an
42. he operating system or other software components To start HP PC Hardware Diagnostics UEFI 1 Turn on or restart the computer quickly press esc and then press f2 The BIOS searches three places for the diagnostic tools in the following order a Connected USB drive Vx E NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 57 b Hard drive c BIOS 2 When the diagnostic tool opens use the keyboard arrow keys to select the type of diagnostic test you want to run and then follow the on screen instructions A NOTE If you need to stop a diagnostic test press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device A NOTE Instructions for downloading HP PC Hardware Diagnostics UEFI are provided in English only There are two options to download HP PC Hardware Diagnostics to a USB device Option 1 HP PC Diagnostics homepage Provides access to the latest UEFI version 1 Gotohttp hp com go techcenter pcdiags 2 Click the UEFI Download link and then select Run Option 2 Support and Drivers page Provides downloads for a specific product for earlier and later versions 1 Goto http www hp com 2 Point to Support located at the top of the page and then click Download Drivers 3 Inthe text box enter the product name and then click Go or Click Find Now to let HP automat
43. hics subsystem with UMA memory 2 0 GB of system memory 32 GB of eMMC primary storage and a non Windows 8 operating system includes replacement thermal material 792897 501 System board equipped with an Intel Celeron N2840 2 16 GHz SC turbo up to 2 58 GHz dual core processor 1333 MHz FSB 1 0 MB L2 cache 4 5 W a graphics subsystem with UMA memory 2 0 GB of system memory 32 GB of eMMC primary storage and the Windows 8 Standard operating system includes replacement thermal material 792898 001 System board equipped with an Intel Celeron N2830 2 16 GHz SC turbo up to 2 41 GHz dual core processor 1333 MHz FSB 1 0 MB L2 cache 4 5 W a graphics subsystem with UMA memory 2 0 GB of system memory 32 GB of eMMC primary storage and a non Windows 8 operating system includes replacement thermal material 792898 501 System board equipped with an Intel Celeron N2830 2 16 GHz SC turbo up to 2 41 GHz dual core processor 1333 MHz FSB 1 0 MB L2 cache 4 5 W a graphics subsystem with UMA memory 2 0 GB of system memory 32 GB of eMMC primary storage and the Windows 8 Standard operating system includes replacement thermal material 792905 001 TouchPad in horizon blue finish includes cable and double sided adhesive 792906 001 Keyboard top cover in horizon blue finish for use in the United States includes keyboard cable 792906 031 Keyboard top cover in horizon blue finish for use in the United Kingdom and Singapore includes keyboard cable
44. ically detect your product 4 Select your computer model and then select your operating system 5 Inthe Diagnostic section click HP UEFI Support Environment or Click Download and then select Run Using HP PC Hardware Diagnostics UEFI 57 7 Specifications Metric U S Computer dimensions Width 30 cm 11 8 in Depth 20 6 cm 8 1 in Height 2 0 cm 0 8 in Weight 1 3kg 2 8 lbs Operating voltage and current 19 5 V dc 2 31A 45W 19 5 V dc 3 33 A 65 W NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE The computer operating voltage and current can be found on the system regulatory label Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 58 Chapter7 Specifications 8 Backing up restoring and recovering This chapter provides information about the following processes Creating recovery media and backups Restoring and recovering your system Creating recovery media and backups 1 After
45. ility BIOS 55 Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Sleep Do not insert remove connect or disconnect any device cable or cord T 2 3 4 From the Start screen type support and then select the HP Support Assistant app Click Updates and tune ups and then click Check for HP updates now Follow the on screen instructions At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the location on your hard drive where th
46. ing the HP Recovery partition select models only If you have not already created recovery media see Creating HP Recovery media on page 59 Using HP Recovery media you can choose from one of the following recovery options e System Recovery Reinstalls the original operating system and then configures the settings for the programs that were installed at the factory The HP Recovery partition select models only allows System Recovery What you need to know 60 e HP Recovery Manager recovers only software that was installed at the factory For software not provided with this computer you must either download the software from the manufacturer s website or reinstall the software from the media provided by the manufacturer e Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues e HP Recovery media must be used if the computer hard drive fails If you have not already created recovery media see Creating HP Recovery media on page 59 e Ifthe HP Recovery media does not work you can obtain recovery media for your system from support See the Worldwide Telephone Numbers booklet included with the computer You can also find contact information from the HP website Go to http www hp com support select your country or region and follow the on screen instructions iy IMPORTANT HP Recovery Manager does not automatically provide backups of your personal data Before beginning reco
47. lay hinges d Detach the WWAN antenna transceivers 1 from the display enclosure The WWAN antenna transceivers are attached to the display enclosure with double sided adhesive 52 Chapter5 Removal and replacement procedures e Release the WWAN antenna cables 2 from the retention clips built into the top edge and right side of the display enclosure f Remove the WWAN antenna The WWAN antenna is available using spare part number 792883 001 12 If itis necessary to replace the WLAN antenna a Remove the display bezel b Remove the display panel c Remove the display hinges d Remove the WWAN antenna e Detach the WLAN antenna transceivers 1 from the display enclosure The WLAN antenna transceivers are attached to the display enclosure with double sided adhesive Component replacement procedures 53 f Release the WLAN antenna cables 2 from the retention clips built into the top edge and right side of the display enclosure g Remove the WLAN antenna The WLAN antenna is available using spare part number 792882 001 Reverse this procedure to reassemble and install the display assembly 54 Chapter5 Removal and replacement procedures 6 Using Setup Utility BIOS and HP PC Hardware Diagnostics UEFI Setup Utility or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Setup Utility
48. m the AC outlet and then unplugging the AC adapter from the computer 4 Removethe keyboard top cover see Keyboard top cover on page 28 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module E NOTE The 5 red WWAN antenna cable connects to the WWAN module Main terminal The 6 blue WWAN antenna cable connects to the WWAN module Aux terminal 2 Remove the Phillips PM1 9x3 3 screw 2 that secures the WWAN module to the base enclosure The WWAN module tilts up Component replacement procedures 37 3 Remove the WWAN module 3 by pulling the module away from the slot at an angle te e A NOTE Ifthe WWAN antenna is not connected to the terminal on the WWAN module a protective sleeve should be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WWAN module 38 Chapter5 Removal and replacement procedures WLAN module Description Spare part number Intel Dual Band Wireless AC 3160 802 11 ac 1x1 WiFi Bluetooth 4 0 Combo Adapter 784638 005 Realtek RTL8723BE 802 11b g n 1x1 Wi Fi Bluetooth 4 0 Combo Adapter 753077 005 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning
49. may be needed when travelling internationally or contacting support j Product XXXXXXXX Warranty lylyOy Model XXXXXXX 12 Chapter3 Illustrated parts catalog Computer major components Item Component Spare part number 1 Display assembly The display assembly is spared at the subcomponent level only For display assembly spare part information see Display assembly subcomponents on page 17 2 TouchPad includes cable and double sided adhesive In horizon blue finish 792905 001 Computer major components 13 Item Component Spare part number In orchid magenta finish 797210 001 3 Keyboard top cover includes cable In horizon blue finish For use in Belgium 792906 A41 For use in Bulgaria 792906 261 For use in Canada 792906 DB1 For use in the Czech Republic and Slovakia 792906 FL1 For use in Denmark Finland and Norway 792906 DH1 For use in France 792906 051 For use in Germany 792906 041 For use in Greece 792906 151 For use in Hungary 792906 211 For use in Israel 792906 BB1 For use in Italy 792906 061 For use in Japan 792906 291 For use in the Netherlands 792906 B31 For use in Portugal 792906 131 For use in Romania 792906 271 For use in Russia 792906 251 For use in Saudi Arabia 792906 171 For use in Slovenia 792906 BA1 For use in South Korea 792906 AD1 For use in Spain 792906 071 For use in Switzerland 79
50. message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system P Disconnect all external devices connected to the computer Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the keyboard top cover see Keyboard top cover on page 28 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module 23 ET NOTE Thett1 white WLAN antenna cable connects to the WLAN module Main terminal The 2 black WLAN antenna cable connects to the WLAN module Aux terminal 2 Remove the Phillips PM1 9x3 3 screw 2 that secures the WLAN module to the base enclosure The WLAN module tilts up Component replacement procedures 39 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle A NOTE Ifthe WLAN antenna is not connected to the terminal on the WLAN module a protective sleeve should be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module 40 Chapter5 Removal and replacement procedures Connector board Description Sp
51. n board cable is attached and then disconnect the power button board cable from the system board Release the ZIF connector 6 to which the TouchPad cable is attached and then disconnect the TouchPad cable from the system board Remove the keyboard top cover 7 by sliding it up and forward at an angle E NOTE Thethermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits The following illustration shows the replacement thermal material locations on the system board 1 and the heat sink 2 Component replacement procedures 31 Reverse this procedure to install the keyboard top cover 32 Chapter5 Removal and replacement procedures TouchPad A NOTE The TouchPad spare part kit includes the cable and double sided adhesive Description Spare part number In horizon blue finish 792905 001 In orchid magenta finish 797210 001 Before removing the TouchPad follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the keyboard top cover see Keyboard top
52. ound To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive computerop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500 V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Grounding guidelines 27 5 Removal and replacement procedures A CAUTION Components described in this chapter should only be accessed by an authorized service provider Accessing these parts can damage the computer or void the warranty A NOTE HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures There are as many as 49 screws that
53. r which is the order of devices listed in BIOS where the computer looks for startup information You can change the selection for an optical drive or a USB flash drive To change the boot order 1 Insert the HP Recovery media you created 2 Restart the computer quickly press esc and then press f9 for boot options 3 Select the optical drive or USB flash drive you want to boot from 4 Follow the on screen instructions Restore and recovery 61 62 9 Power cord set requirements The wide range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 2 conductor power cord set included with the tablet meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the tablet is used Requirements for all countries The following requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used Requirements for specific countries and regions Country region Accredited agency Argentina IRAM Australia SAA Au
54. raphics 1 memory 1 microphone 1 operatingsystem 2 optical drive 1 ports 1 power requirements 2 processors 1 product name 1 security 2 serviceability 2 storage 1 video 1 wireless 1 product name 1 R recovery discs 61 HP Recovery Manager 60 media 61 options 60 starting 61 system 60 USB flash drive 61 using HP Recovery media 59 recovery media creating 59 creating using HP Recovery Manager 59 removal replacement procedures 28 restore Windows File History 60 right side components 10 RJ45 to USB adapter spare part number 19 Rubber Kit spare part number 16 18 21 30 S Screw covers removal 30 spare part number 30 Screw Kit spare part number 18 21 security cableslot 9 security product description 2 service considerations cables 23 connectors 23 plastic parts 23 serviceability product description 2 Speaker Kit spare part number 45 speakers location 11 removal 45 spare part number 16 21 45 storage product description 1 system board removal 43 spare part numbers 16 20 43 system recovery 60 system restore point creating 59 T toolsrequired 23 TouchPad buttons 8 removal 33 spare part numbers 13 20 22 33 TouchPad components 8 TouchPadzone 8 transporting guidelines 26 U USB ports 10 V video product description 1 w webcam light 4 webcam location 4 webcam microphone module removal 48 spare part number 17 22 48 Windows File History 60 restoring files 60 system
55. ress fn esc Locating software To find out what software is installed on your computer A Fromthe Start screen click the down arrow in the lower left corner of the screen Finding your hardware and software information 3 Display zm J Item Component Description 1 WLAN antennas 2 Send and receive wireless signals 2 WWAN antennas 2 Send and receive wireless signals 3 Internal microphones Record sound 4 Webcam light On The webcam is in use 5 Webcam Records video and captures photographs Some models allow you to video conference and chat online using streaming video To use the webcam from the Start screen type camera and then select Camera from the list of applications 6 Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on NOTE The internal display switch is not visible on the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that apply to your country or region To access this guide from the Start screen type support and then select the HP Support Assistant app 4 Chapter 2 External component identification Buttons L ccexeeeoeoeoeooeoooco
56. sed system functions Chapter 2 External component identification NOTE Onselect models the f5 action key turns the radiance backlight keyboard off or on Item Component Description 1 Power light e On The computer is on e Blinking The computer is in the Sleep state a power saving state The computer shuts off power to the display and other unneeded components e Off The computer is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Mute light e Amber Computer sound is off e Off Computer sound is on Lights 7 8 TouchPad oq o Item Component Description 1 Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen NOTE The TouchPad also supports edge swipe gestures 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse Chapter 2 External component identification Left side Item 1 600 amp amp Component e Security cable slot Description Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 2
57. stall the heat sink 34 Chapter5 Removaland replacement procedures Power button board Description Spare part number Power button board includes cable and double sided adhesive 792895 001 Before removing the power button board follow these steps 1 2 3 4 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the keyboard top cover see Keyboard top cover on page 28 Remove the power button board 1 M Bow m Turn the keyboard top cover upside down with the front toward you Detach the power button board cable 1 from the keyboard top cover The power button board cable is attached to the keyboard top cover with double sided adhesive Release the shielding 2 that covers the power button board Remove the two Phillips PM1 9x2 9 screws 3 that secure the power button board to the keyboard top cover Remove the power button board 4 Reverse this procedure to install the power button board Component replacement procedures 35 36 Battery Description Spare part number Battery 3 cell 37 WHr 3 25 AHr Li ion includes cable 787521 005 Before removing the battery follow these steps 2 3 4 Turn of
58. stria OVE Belgium CEBEC Brazil ABNT Canada CSA Chile IMQ Denmark DEMKO Finland FIMKO France UTE Germany VDE India ISI Israel SII Italy IMQ Japan JIS The Netherlands KEMA New Zealand SANZ Chapter 9 Power cord set requirements Country region Accredited agency Norway NEMKO The People s Republic of China ccc Saudi Arabia SASO Singapore PSB South Africa SABS South Korea KTL Sweden SEMKO Switzerland SEV Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States UL Requirements for specific countries and regions 63 10 Recycling When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 64 Chapter 10 Recycling Index A AC adapter light 9 AC adapter spare part numbers 18 19 actionkeys 6 antenna location 4 removal 52 53 spare part numbers 54 audio product description 1 audio injack 10 audio outjack 10 18 19 53 B backups 59 base enclosure spare part numbers 16 19 battery removal 36 spare part number 19 36 BIOS determining version 55 downloading anupdate 56 updating 55
59. t down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the keyboard top cover see Keyboard top cover on page 28 Remove the display assembly 1 6 Release the ZIF connector 1 to which the display panel cable is attached and then disconnect the display panel cable from the system board Disconnect the wireless antenna cables 2 from the WLAN module terminals and WWAN module terminals ET NOTE The 1 white WLAN antenna cable connects to the WLAN module Main terminal The 2 black WLAN antenna cable connects to the WLAN module Aux terminal The 5 red WWAN antenna cable connects to the WWAN module Main terminal The 6 blue WWAN antenna cable connects to the WWAN module Aux terminal Release the wireless antenna cables from the retention clips 3 built into the base enclosure Remove the four Phillips PM2 4x4 7 screws 4 that secure the display assembly to the base enclosure Remove the display assembly 5 If itis necessary to replace the display bezel or any of the display assembly subcomponents a Remove the two display bezel screw covers 1 46 Chapter 5 Removal and replacement procedures A NOTE The display bezel screw covers are included in the Rubber Kit spare part number 792911 001 Remove the two Phillips PM2 0x2 2 broad head screws 2 that secure the displ
60. t the creation process To create HP Recovery media iy IMPORTANT For tablets connect to the keyboard dock before beginning these steps select models only 1 2 From the Start screen type recovery and then select HP Recovery Manager Select Recovery Media Creation and then follow the on screen instructions If you ever need to recover the system see Recovering using HP Recovery Manager on page 60 Creating recovery media and backups 59 Restore and recovery There are several options for recovering your system Choose the method that best matches your situation and level of expertise e Windows offers several options for restoring from backup refreshing the computer and resetting the computer to its original state For more information and steps see Help and Support From the Start screen type help and then select Help and Support e Ifyou want to recover the computer s original factory partitioning and content you can choose the System Recovery option from the HP Recovery partition select models only or use the HP Recovery media that you have created For more information see Recovering using HP Recovery Manager on page 60 If you have not already created recovery media see Creating HP Recovery media on page 59 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you created or by us
61. upside down in front of the display enclosure d Release the adhesive strip 1 that secures the display panel cable connector to the display panel e Disconnect the display panel cable 2 from the display panel Component replacement procedures 49 f Remove the display panel 3 The display panel is available using spare part number 792896 001 9 If itis necessary to replace the display panel cable a Remove the display panel b Disconnect the display panel cable from the webcam microphone module c Release the display panel cable from the retention clips 1 and routing channel built into the top edge and left side of the display enclosure 50 Chapter 5 Removal and replacement procedures d Remove the display panel cable 2 The display panel cable is available using spare part number 792892 001 and includes the webcam microphone module cable 10 If itis necessary to replace the display hinges a Remove the display bezel b Remove the display panel c Remove the following screws that secure the display hinges to the display enclosure 1 Four Phillips PM2 4x3 6 broad head screws 2 Two Phillips PM1 9x3 3 screws Component replacement procedures 51 d Remove the display hinges 3 The display hinges are included in the Display Hinge Kit spare part number 792893 001 11 If itis necessary to replace the WWAN antenna a Remove the display bezel b Remove the display panel c Remove the disp
62. very back up any personal data you wish to retain Chapter 8 Backing up restoring and recovering Using the HP Recovery partition select models only The HP Recovery partition select models only allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive This type of recovery can only be used if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For tablets connect to the keyboard dock before beginning these steps select models only 1 Pressf 11 while the computer boots or Press and hold f11 as you press the power button 2 Select Troubleshoot from the boot options menu 3 Select Recovery Manager and then follow the on screen instructions Using HP Recovery media to recover You can use HP Recovery media to recover the original system This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly 1 If possible back up all personal files 2 Insert the HP Recovery media that you created and then restart the computer A NOTE If the computer does not automatically restart in HP Recovery Manager change the computer boot order See Changing the computer boot order on page 61 3 Follow the on screen instructions Changing the computer boot order If computer does not restart in HP Recovery Manager you can change the computer boot orde
63. you successfully set up the computer create HP Recovery media This step creates a backup of the HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced See Creating HP Recovery media on page 59 Use the Windows tools to create system restore points and create backups of personal information For more information and steps see Help and Support From the Start screen type help and then select Help and Support Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive Only one set of HP Recovery media can be created Handle these recovery tools carefully and keep them in a safe place HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive Be sure that the computer is connected to AC power before you begin creating the recovery media The creation process can take up to an hour or more Do not interrup

HP Stream Notebook PC (model numbers 11-d000 through 11

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