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iPECS SBG-1000 User Manual

1. ATTRIBUTE DESCRIPTION RANGE DEFAULT COLR Service COLR Connected Line Id Restriction an ISDN ON OFF service removes the connected party ID sent from OFF the ISDN to the calling party with a RESTRICT instruction in the CONNECT message If enabled the system will send the restrict instruction to the CO when the station places an ISDN call CO Group Access Stations can be allowed or denied access to CO 1 2 3 4 5 1 2 3 4 5 group Station Forward No Answer This timer determines the duration the station will 000 600 000 Timer ring prior to Ring No Answer Forward This setting seconds affects both manual and Preset Call Forward and overrides the Call Forward No Answer Timer in System Call Feature Timer Active in OOS If a station is Out of Service and has previously ON OFF forwarded calls the system will forward the calls if OFF enabled DID Call Wait When a busy station receives an external call the ON ON call may queue to the station instead of receiving a OFF busy tone With Call Wait the caller will hear a Ring back tone and the CO line LED flashes Voice Over Enables use of Voice Over by station ENABLE DISABLE DISABLE Prime Line Enables Delayed Prime Line Idle Line activation HOT WARM see Idle Line Selection WARM Idle Line Selection When a station goes to an off hook condition lifts No Selection No Selection handset or presses speaker button the system Flex Button normally provides intercom dial tone In place of 1 24
2. in place of the second station number 4 Press SAVE button LIP Phone To register Wake Up 1 Press the PGM button Dial 21 Set Wake up code Dial 2 digit hour and 2 digit minute for alerting hh mm For a daily repeating alarm press Press SAVE button a JS 2 76 iPECS SBG 1000 User Manual IP PBX Features To stop the alarm notification 1 Lift the handset or press SPEAKER To erase Wake Up 1 Press the PGM button 2 Dial 22 Erase Wake up code 3 Press SAVE button SLT To stop the alarm notification 1 Lift the handset Conditions 1 When receiving a wake up signal lifting the handset will be heard Wake up alarm prompt 2 The Wake up alarm Ring signal is 30 seconds On 90 seconds Off 3 times If no action is taken by the user the ring signal is given to the Attendant with a display designating the station number that did not respond 3 Time hh mm must be entered in the Military 24 hour format 4 The daily alarm will reset and repeat each day until erased cancelled the One time alarm will reset and cancel automatically Programming Related Features Hardware 2 35 DIRECT STATION SELECT BUSY LAMP FIELD DSS BLF Description When a Flex button on an LIP Phone is assigned as a DSS button it also serves as a Busy Lamp Field the LED indicates the status of the associated station or system facility Operation LIP Phone Operation of this feature is au
3. Operation LIP Phone 2 81 iPECS SBG 1000 User Manual IP PBX Features To activate step call while receiving busy on a dialed Intercom call P 1 Dial a digit other than the last digit of the busy station s intercom number Conditions ech If the user dials the last digit of the busy station Camp On will be activated After receiving busy tone if the user takes no action for the Busy Tone timer the system will start the Intercom Lock out procedure 3 For Step Call to work the ICM Station called must have the same digits except for the last digit N Programming Related Features Intercom Lock Out Intercom Call ICM Call Hardware 2 41 MESSAGE Walt CALL BACK 2 41 1 Station Message Wait Call Back Description A station can activate a Message Wait indication requesting a Call Back when the called station does not answer or is in DND A station may receive a Message Wait from any number of other stations in the system The station receiving the Message Wait can return the calls to the station using the MSG CALLBK button When a busy station is called the calling user may request to be placed in a queue to receive a Call Back When the called station returns to idle the system signals the initiating station with Callback ring When the user answers the now idle station is called Operation LIP Phone To leave a Message Wait while receiving ring back tone or no response on a call announce H or P mode
4. 2 110 iPECS SBG 1000 User Manual IP PBX Features 2 Dial 0 to access Attendant Station Program codes refer to Attendant Station Program Codes below 3 Enter desired code or use the VOL A VOL el buttons to display the desired menu item and enter the desired code 4 Dial additional inputs as necessary Table 2 72 3 Attendant Station Programming 1 PRINT 1 SMDR 1 PRINT SMDR STA BASE station range input 2 DELETE STATION BASE station range input 3 DISPLY CALL CHARGE 4 ABORT PRINTING 5 PRINT LOST CALL 6 DELETE LOST CALL 2 TRAFFIC 1 PRINT ALL SUMMARY enter Analysis time amp type 2 PRINT ALL PERIDICLLY enter Analysis time type amp Print time 3 ABORT PERIDIC PRINTING 4 PRINT ATD TRAFFIC enter Analysis time amp type 5 PRINT CALL SUMMARY 6 PRINT CALL HOURLY enter Analysis time amp type 7 PRINT HAN USAGE enter Analysis time amp type 8 PRINT CO SUMMARY enter Analysis time amp type 9 PRINT CO HOURLY enter CO Group 2 CLOCK WAKEUP 1 LCD DATE MODE CHANGE 2 LCD TIME MODE CHANGE 3 ATD SET WAKE UP TIME enter station range 4 ATD WAKE UP DISABLE enter station range 5 SYSTEM DATE TIME SET 3 STATION SET 2 111 iPECS SBG 1000 User Manual IP PBX Features 1 REG STATION NAME enter station number 2 DND FWD CANCEL enter station range 3 LCD Display Language select language 4 SET ICM ONLY MODE enter station range 5 RE
5. 7 For outgoing calls which are starting with MSN CLI button Account Code fields will display MSN CLI if print MSN is configured to ON Programming VOICE CONFIG System Data SMDR Attributes System Data SMDR Attributes SMDR Ring CLI CPN Service System Data SMDR Attributes SMDR Ring CLI CPN Service I System Data SMDR Attributes Print MSN Related Features Call Cost Display Lost Call Recording Traffic Analysis 2 43 iPECS SBG 1000 User Manual IP PBX Features Hardware 2 30 3 Lost Call Recording Description Incoming calls where the caller hangs up before answer or while in a hold state are considered Abandoned or Lost calls Special SMDR call records are provided for lost calls in real time as they occur and a summary Lost Call count report is available on demand The real time Lost Call records provide details on the called party when and how long the call rang or was on hold before being abandoned etc Description of the record details is provided in the following charts As noted in the charts the dialed number field indicates the type of call and the ring or hold duration before the call was abandoned The first character in the NUM field is the status of the call when abandoned R normal ring to a station G ring to a station group and H call placed in a hold state including Transfer hold a a STA CO TIME START DIAL CLI CPN NUM 1 COST ACCOUNT CODE DIAL CLI CPN NUM
6. Commonly dialed numbers can be stored by the Attendant or the Administrator in Web Admin for easy access by stations allowed use of Common Speed Dial bins Up to 800 Common Speed Dial numbers are available each Speed Dial number can be up to 23 characters in length and may include special instruction codes Special instruction codes available are as 1 digit Activate Display Security LIP Phone users may assign a Flex button for One Touch access to a specific Common Speed Dial bin Stored speed dial number should not include CO access code The system has 10 Common Speed Dial zones Common Speed Dial bins assigned to a zone are only available to stations allowed access to that zone Each zone can be assigned to apply the appropriate Station COS for the speed dial number prior to dialing iPECS SBG 1000 supports two type of Hold Music for CO Line calls One type of MOH is Hold Tone and the other type is Record Play A VSF announcement may be recorded and played as MOH to the connected caller The default system codec is defined as G 711 The system codec will be used on all internal communications as well as for other remote devices iPECS SBG 1000 User Manual IP PBX Features More system attributes are described in the following Table 3 2 3 1 System Attributes ATTRIBUTE DESCRIPTION RANGE DEFAULT DISA Retry Count A DISA user is allowed to retry erroneous 1 9 3 authentication code entries This
7. PGM 53 SAVE To place an active ICM call on hold 1 Press the HOLD button the ICM dial tone is received and the ICM button LED will flash at the exclusive hold rate and the ICM dial tone is received To retrieve the held ICM call 1 Press the ICM button or the DSS BLF button associated with the held station the ICM button LED will be On and the ICM call connected 2 79 iPECS SBG 1000 User Manual IP PBX Features Conditions 1 Only one ICM call may be placed on hold at a time Programming Related Features MOH Music On Hold Intercom Call ICM Call Hold Recall Hardware LIP Phone 2 38 INTERCOM CALLER CONTROLLED ICM SIGNALING Description A user can change the signaling mode of an Intercom call from Tone ring to Voice announce or Voice announce to Tone ring Operation LIP Phone To change the ICM Signaling mode 1 Place intercom call 2 Dial ICM Signaling mode will change from Voice announce to Tone ring or Tone ring to Voice announce SLT To change the ICM Signaling mode 1 Place intercom call as normal 2 Dial ICM Signaling mode will change from Voice announce to Tone ring or Tone ring to Voice announce Conditions 1 If the signaling mode is changed the call is not subject to Call Forward No Answer 2 The signaling mode for a specific Intercom call can only be changed once and can not be changed back to the original signaling mode 3 Changing the signaling m
8. Station or Group Number VSF Announce System SPD 3 35 iPECS SBG 1000 User Manual IP PBX Features ATTRIBUTE DESCRIPTION RANGE DEFAULT Overflow Timer A call to a group will remain at the last station in the 000 600 180 group or route to the assigned Overflow Destination seconds after expiration of the Overflow Timer Warp Up Timer After terminating any call a Hunt Group member will 002 999 002 be maintained in a busy state for the duration of the seconds Wrap Up Timer Music Source A Music source can be assigned so that calls to the Ring Back Tone Ring Back group will receive audio from the assigned source in Record Play Tone place of ring back tone Maximum Queued Call When the number of calls queued to the group match 00 99 99 Counter this parameter new calls will receive an error tone and be disconnected after the VSF AA announcement is played if assigned Allow Forward Member When a member is forwarded to another station if this OFF no FWD ON option set OFF the member receives a incoming hunt ON FWD call Group Name An group name can be designated 12 character VSF Wait Station When an ring group call overflows or routes to the VM Station group a station number is used to identify the Mailbox for the ring group messages Mail Box Password The password associated with an ring group Mailbox 12 digits is defined here
9. 1 Press the MSG CALLBK button confirmation tone received 2 Hang up Message Wait is activated To leave a Message Wait while receiving DND tone 1 Press the MSG CALLBK button confirmation tone received iPECS SBG 1000 User Manual IP PBX Features 2 Hang up Message Wait is activated To leave a Call Back queue for a station while receiving busy notification 1 Press the MSG CALLBK button the user receives confirmation tone 2 Hang up to return to idle To respond to a Call back recall received when the busy station becomes available 1 Lift the handset or press the SPEAKER button 2 Previously busy station is called To retrieve Station Messages Waiting 1 Press MSG CALLBK button either the message contents summary will be shown as below 1 ICM MWI 001 2 VSF MSG 002 2 Dial 1 to select ICM MWI Station Message Wait 1 ICM MWI Station Message Wait 2 VSF MSG VSF Message Wait To return a call from the current Station Message 1 Press the SAVE button To delete the first Message Wait from the list 1 Press button 2 Press 1 button to confirm the deletion the list is updated removing the first station number in the list To delete all Message Waits 1 Press button 2 Press 3 button SLT To leave a Message Wait while receiving ring back tone or no response on a call announce H or P mode 1 Momentarily
10. 1 Press the PGM button 2 Dial 04 Attendant Station Program code 3 Press the CO button of the line s to be disabled confirmation tone is heard and the selected line s changed to inactive status Conditions 1 If the desired CO line is in use the Attendant may still disable the CO line the feature will take effect after the desired CO line returns to idle 2 Once the line is disabled the Attendant appearances for the disabled CO line will flutter at 240 ipm inactive status while other stations will show the CO line as busy LED solid On 2 113 iPECS SBG 1000 User Manual IP PBX Features 3 The CO line outgoing access status is stored in battery protected memory in case of a power failure 4 Multiple CO lines may be enabled disabled without redialing the Attendant Station Program code confirmation tone is heard after each CO line is enabled disabled 5 Incoming calls on a disabled CO line will continue to operate normally Programming Related Features Attendant Position Hardware 2 69 FEATURE CANCEL Description The Attendant can cancel features such as DND and Call Forwarding that are active at other stations Operation Attendant To deactivate DND Call Forward at other stations 1 Press the PGM button 2 Dial 032 Attendant Station Program code 3 Dial the desired station range or the same station number twice for a single station 4 Press the SAVE button a confirmation tone is he
11. 2 50 AUTOMATIC SPEAKER SELECT Description LIP Phones can access a CO line or an internal circuit by pressing the appropriate button without the need to lift the handset or press the SPEAKER button Audio from the CO line or called station is sent to the speaker as if the user pressed the SPEAKER button and the speakerphone s MIC is activated Operation 2 94 iPECS SBG 1000 User Manual IP PBX Features LIP Phone To access an internal or external system resource 1 Press an assigned FLEX button Conditions 1 For LIP Phones not equipped assigned with speakerphone the user must lift the handset to be heard 2 Paging while on the speakerphone may cause feedback from the paging equipment if Auto Speaker is enabled and a PAGING ZONE button is pressed the display will show LIFT THE HANDSET To complete the page the user must lift the handset within the predefined 5 second period or the Station will return to idle Programming Related Features Hardware LIP Phone 2 51 CALL LOG DISPLAY Description Users with LIP Phones that have Soft keys 8012D and 8024D can view a log of incoming outgoing and missed calls on the display Operation LIP Phone To access the Call Log menu 1 Press the LOG soft button the following will display 01 gt CO2 12345678 02 a CO2 23456789 BACK SELECT SEND 2 Use the Up Down Navigation keys to view the other log contents Conditions
12. 3 2 1 8 Individual Speed Dial Each user can store commonly dialed numbers for easy access using Individual Speed Dial bins Each station has access to 20 Speed Dial numbers each Speed Dial number can be up to 23 characters in length and may include special instruction codes Special instruction codes available are as 1 digit Activate Display Security do not display number LIP Phone users may assign a Flex button for One Touch access to a specific Speed Dial bin In addition the LIP Phone user may assign a Telephone number directly to a Flex button In this case the telephone number is allocated to the highest numbered available Individual Speed Dial bin Stored speed dial number should not include CO access code 3 2 1 9 Authorization Code amp COS Authorization codes up to 12 digits are used to control access to system resources and facilities Voice Mail box and certain Call Forward types may require the input of a valid Authorization code The Station entries are associated with individual stations All stations are assigned a Class of Service COS which determines the user s ability to dial certain types of calls refer to Station COS Table Separate COS assignments are made for Day Timed and Night Mode operation As a default all stations are assigned with a Station COS of 1 for all modes No restrictions Table 3 3 1 7 STATION COS STATION COS RESTRICTIONS 1 No restrictions
13. Call Forward No Answer When a user activates No Answer Forward calls 000 600 015 Timer will ring for this duration before being forward The seconds Station No Answer timer will take precedence DID DISA No Answer Timer A DID DISA call to a busy station will forward to the 000 255 20 assigned DID DISA Destination should this timer seconds expire VSF User Maximum Record This timer sets the maximum duration allowed for 000 999 60 Timer the User Greeting in the system s basic Voice Mail seconds VSF Valid User Message This timer sets the minimum duration allowed for a 0 9 1 Timer voice mail message in the system s basic Voice seconds Mail Messages shorter than this duration are not stored ICM Dial Tone Timer If a user goes off hook on the Intercom and takes 01 20 10 no action for this timer the user will receive error seconds tone Inter Digit Timer This timer sets the maximum time allowed between 01 20 03 each user dialed digit At expiration the user will seconds receive error tone MSG Wait Reminder Tone An LIP Phone user will receive periodic reminder 00 60 00 Timer tones of a message waiting at intervals of this minutes timer Paging Timeout Timer Determines the maximum duration of a page after 000 255 15 which the caller and Page Zone are released seconds 3 27 iPECS SBG 1000 User Manual IP PBX Features ATTRIBUTE DESCRIPTION RANGE DEFAULT Pause T
14. Related Features SMDR Station Message Detail Recording Lost Call Recording Traffic Analysis Hardware 2 30 2 SMDR Call Records Description SMDR Station Message Detail Recording provides detailed information on incoming and outgoing calls Assignable options in the system database permit recording of all calls all outgoing calls or toll calls and calls that exceed a fixed duration Call records are output either upon completion of the call real time or in response to a request from the Attendant The SMDR record output is as shown in the figure below There are two flexible fields Field and Field Il Each Field is defined to show Ring duration CLI Caller Id or CPN Called Party Number IEN STA CO TIME START DIAL CLI CPN NUM 1 COST ACCOUNT CODE DIAL CLI CPN NUM II SSSS BBB DD DD DD EE EE FF FF FF HCCCCCCCCCCCCCCCCCCCC ssssssssss aaaaaaaaaaaa CC The various fields or items for a Call Record are STA 2 4 digit station number CO 3 digit CO Line number Time Call duration in hours minutes and seconds Start Date and time call was placed received NUM I Flex Field outgoing call dialed number amp incoming call Ring duration CLI or CPN Cost Cost of Call Account Code Account code entered for call Not used in iPECS SBG 1000 MSN CLI NUM II Flex Field Il incoming call Ring duration CLI or CPN Operation System For real time SMDR records are output after completion of the call as s
15. press two to delete message press three to forward message press four to call the sender press five to return to main menu press nine This process is repeated until the last new message is played and the No Message prompt No Messages is played In addition to the options indicated in the prompt a user can record a memo which is attached to the current voice mail by dialing the digit 7 The current voice mail and memo can then be forwarded to other Smart Business gateway users When the user dials 9 in response to the Number of Messages prompt or during or at the end of a message the VM long Options prompt is played Operation LIP Phone To assign a vmail box Flex button 1 PGM FLEX VM group Mail box station number SAVE 2 58 iPECS SBG 1000 User Manual IP PBX Features To retrieve Voice Mail locally 1 Lift the handset or press the SPEAKER button 2 Press MSG button the message contents summary is shown 1 ICM MWI 001 2 VSF MSG 002 Dial digit 2 to select VSF Messages Dial the Mail Box and corresponding password to receive the Number of Messages prompt Dial desired option code At completion of session hang up to return to idle Or Oil ee oa Q Lift the handset or press the SPEAKER button Press VMAIL BOX button Dial the Mail Box and corresponding password to receive the Number of Messages prompt Dial desired option co
16. restricted 1 CO call transfer to international call 2 international outgoing call transfer to CO call 3 CO call forward to international call Operation When programmed operation of this feature is automatic Conditions 1 When all international call is programmed to be restricted all outgoing international call is restricted Incoming CO call can not restricted by this rule 2 If call transfer is restricted transferee call should be recalled after transferor hang up 2 122 iPECS SBG 1000 User Manual IP PBX Features Programming VOICE CONFIG System Data International Call Related Features Call Transfer Call Forward Call Forward Preset Hardware 2 76 IP System DECT Description iPECS SBG 1000 supports office building mobility employing Digital European Cordless Technology DECT iPECS SBG 1000 has the internal Wireless Telephone Interface Module WTIM The internal WTIM manages up to six 6 DECT phones GDC 450H or LWS Wk and maintain an uninterrupted communications link to iPECS features and resources For further information on installation and operation of the IP System DECT solution refer to the IP System DECT Manual Operation System Attendant To register DECT phone to iPECS SBG 1000 1 Press the PGM button Dial 0 WHTU SUBSCRIBE code Press the FLEX 1 button Dial the Station number to be used for DECT phone Dial the phone type 3 is for GDC 34x 4xx and 4 is for LWS WK Pr
17. s user greeting Enable Announce Only When Announcement Only Mailbox is ON after hearing a Previ us Wenu Pr vio station s user greeting next step is decided by this option go to Option e Se Hang Up menu previous menu or call is disconnected Company First Name of Company Directory is assigned Directory First Max 12 Char N A Name Company Last Name of Company Directory is assigned Directory Last Max 12 Char N A Name Cascade A destination station number of message cascading feature is Station No N A Mailbox assigned Message cascading type is programmed Disable Copy Immediate Cascade Type Copy Urgent Disable Move Immediate Move Urgent Message Rewind Fast Forward time of left message is defined 03 99 04 RW FF Time VSF MSG The VSF includes notification of new messages to the user s voice IP v4 address SMTP Mail mail This field defines the user s e mail mail server for the Or Mail server Server Address notification name VSF MSG The VSF includes notification of new messages to the user s voice e mail address User Mail mail This field defines the e mail address to notify when a new Address message is received at the VSF or VMIM VSF MSG The VSF includes notification of new messages to the user s voice SMTP Mail mail This field defines the e mail address to notify when a new Server ID message is received at the VSF or VMIM VSF MSG Unified Mail server password SMTP Mail Server Password V
18. 1 on May 16 2002 at 2 03 pm routed to Station Group 621 and rang for 39 seconds aaa a STA CO TIME START DIAL CLI CPN NUM 1 COST ACCOUNT CODE DIAL CLI CPN NUM II 100 002 00 03 32 16 05 02 15 30 H100 03 02 E EEE A O E E O E O O A E O O A E E A AES Call on CO Line 2 on May 16 2002 at 3 30 pm placed on hold by station 100 for 3 minutes and 2 seconds had total duration of 3 minutes and 32 seconds a STA CO TIME START DIAL CLIICPNNUM 1 COST ACCOUNT CODE DIAL CLI CPN NUM II 129 001 00 00 45 18 05 02 08 40 H100 RING 00 33 Call on CO Line 1 on May 18 2002 at 8 40 am was transferred by station 100 to station 129 was on hold for 33 seconds The output for the Lost Call summary count report is shown in the figure below Feet Lost call count start time 05 01 02 09 31 Current time 26 04 02 16 32 Total Lost call count until now 121 Operation Attendant To print the summary Lost Call Count report 1 Press the PGM button 2 Dial 0115 Lost Call Count report code 3 Press the SAVE button To reset the Lost Call summary Count 1 Press the PGM button 2 Dial 0116 the Lost call Count reset code 3 Press the SAVE button Conditions 1 When the Lost Call Count is reset the SMDR port will provide a count reset message 2 Individual Lost Call records are only available real time and not on demand 3 Print Incoming Calls and Print Lost Calls must be enabled in the SM
19. 2 Hang up to quit recording Or 2 Dial for more options Conditions ch Two timers are provided to control voice message length The Valid User Message Timer establishes the minimum voice message length voice messages shorter than this timer are not stored The VSF User Maximum Record Timer establishes the maximum voice message length when the VSF User Maximum Record Timer expires while recording a voice message confirmation tone is heard and the message is saved for the destination station 2 If all the VSF channels are in use the Ring Back tone is provided until a VSF channel is available 3 All stations including SLTs can leave and receive voice messages 4 Individual User Greetings and Voice Mails are protected from AC power loss Programming VOICE CONFIG Station Data Preset Call Forward Transfer Mail Box System Data Call Feature Timer Call Forward No Answer Timer System Data Call Feature Timer VSF User Maximum Record Timer System Data Call Feature Timer VSF Valid User Message Timer Related Features Call Forward Station Message Wait Call Back VSF Voice Mail Call Transfer Voice Mail iPECS SBG 1000 User Manual IP PBX Features Hardware VSF 2 33 3 2 Message Retrieval Description A user can access their Mail Box locally by placing a call to the VSF Voice Mail group or from an LIP Phone by pressing the MSG button or by pressing a VMAIL BOX button while off hook receivin
20. 2 95 iPECS SBG 1000 User Manual IP PBX Features Related Features Hardware LIP 8012D 8024D Phone 2 52 CALL WAIT Description When a busy LIP Phone receives a incoming CO call the muted ring is heard giving a audible indication of the call DID Call Wait must be enabled in Station User Programming Operation When programmed operation of this feature is automatic Conditions 1 The incoming CO call will follow the call routing defined in Exceptional Call Routing after the expiration of the DID DISA no answer timer expires 2 The LIP Phone must have an appearance button programmed for the CO line 3 Assigning the CO line with ICLID routing automatically disables DID Call Wait Programming VOICE CONFIG Station Data Common Attributes DID Call Wait System Data Call Utility Timer DID DISA No Answer Timer Related Features Call Routing Hardware LIP Phone 2 53 DND ONE Time DND Description A station can reject and terminate a ringing or off hook muted ringing call by pressing the DND button When the station returns to the idle status DND is cancelled and the DND LED extinguishes Operation 2 96 iPECS SBG 1000 User Manual IP PBX Features LIP Phone To activate One Time DND while on a call 1 When receiving a call press the DND button the DND LED illuminates and station enters DND status System To deactivate DND 1 When the station returns to idle DND is disabl
21. 48 Auto Called Number Redial ACNR een 2 92 2 49 Auto Release Of Speaker sacccsicscsccaccscccssncscncssucssncscncssncssncsencstncsencseucsencstncsanees 2 94 2 50 Automatic Speaker Select nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnnm 2 94 2 51 Call Log Display egeuereeeuseerueeueuENENENKEEEEEAENEKENENENEREEEENEENEKENENEEreENEEENEKENEKENKEeeEEh 2 95 2 52 eene 2 96 2 53 DND One Time DND wivscecssccstacccctececcacectssctcecdussccsncssccasatescncscnuscacsccssaacenausancsente 2 96 2 54 Flex Button Direct Speed Dial Assignment ccccccesseseeeeeeeeeteeeeeeneees 2 97 2 55 Intercom Answer Mode een 2 98 SE NEE 2 99 2 57 Off Hook SIQHaAn iivvsissincsscsccsssscuccasancsacneacuesesantnatadansnaceusndsadeeaacsanewensucdenencaans 2 100 2 58 On Hook Dialing ussiisa aa aa a 2 101 2 59 Save Number Redial NP EE EEE EE EEn 2 102 260 SPEAKSK NOM Gigi wsinicctscenesdanncisucineadentisinsiniaasuninnsinscinicineninncinssieidanneisnciwestansened 2 103 2 61 Station Flexible Buttons sesiscscccsssccascssncressseccnadeassenssacscnsdeancsnnssacescndeassensesaanend 2 104 2 62 Station User Programming amp Codes ccccccccssesssseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneees 2 105 2 63 Voice e EE 2 108 iPECS SBG 1000 User Manual IP PBX Features 2 64 Attendant Position E 2 109 2 65 Attendant ROGAN cssccscccscccsdecscccscecdcccsdecseccsanctencscucsencsaucbeacsdecscacscucbeacececwencetacsens 2 110 2 66 Attendant Station Program Code
22. A busy user on one node is given notification that another call is waiting from another node It is similar to a Camp On function Operation To activate Call Offer 1 Dial a busy station number of another system The caller hears a busy tone 2 Press the CAMP ON button or during hearing a busy tone The busy station receives an off hook muted ring The calling station hears a ring back tone instead of a busy tone To answer the Call Offer 1 Press the flashing CO line button while receiving a muted ring Or 2 The muted ring is changed to normal CO ring when you go on hook state Then you can answer the offered call Conditions 1 Call Offer is only applied to a station that is in talk status 2 During a conference or paging call offer is not activated Programming VOICE INSTALL CO Line Registration Net Basic Attributes 2 132 iPECS SBG 1000 User Manual IP PBX Features Related Features Hardware 2 80 2 Centralized Control TNET Description In a Centralized Control TNET Transparent Network a central MFIM controls all remote modules and terminals providing transparent networked access to all the features and functions of the central iPECS as well as the resources connected to the iPECS Where the remote device is not directly reachable by the iPECS RTP packets must be relayed through a local VoIP channel A remote device may not be reachable when WAN access for the device is through a firewall or NAPT s
23. Access Hardware 2 10 THREE PARTY VOICE CONFERENCE Description The system will allow three internal and external parties to be connected on a call conference An unlimited number of 3 party conferences may be established Operation LIP Phone To establish an ad hoc conference 1 Establish first call 2 Press the CONF button the LED will light and the connected party is placed on exclusive hold the user receives dial tone 3 Place second call When connected press CONF the new call is placed on exclusive hold 5 Press CONF button to establish 3 party conference gt A To place a conference on hold 1 Press the HOLD button the CONF button LED will flash To retrieve held conference 2 18 iPECS SBG 1000 User Manual IP PBX Features 1 Lift the handset 2 Press CONF button all parties will be reconnected Conditions 1 The CONF button remains illuminated at the initiators phone for the duration of the conference 2 There is no limit on the number of 3 way conferences the system will support 3 If the system receives a disconnect signal and no internal parties remain in the conference the conference is terminated and all parties are disconnected If an internal party is still connected when a disconnect signal is received the connection to remaining parties is maintained 4 The normal Hold Recall process is applied to a conference on hold using the Unsupervised Conference recall Timer f
24. Admin Voice Install View 2 47 iPECS SBG 1000 User Manual IP PBX Features EN English Y eb Phone leg Site Map HIE poo L EE de SE 2 sain Overview Firewall Qos VPN Storage DDNS IP Address Distribution Voice Install Voice Config S CO Line Data System Data Station Group Data S Station Data Common Attributes Flex Buttons Paging Access Mobile Extension Preset Call Forward individual Speed Dial Authorization Code amp COS Station Hold Music Voice Maint Common Attributes Enter Station Range Load Overview Figure 2 72 2 iPECS SBG 1000 Web Admin Voice Config View EN Engish wl v Web Phone ep Site Map x PE R PE Connection EI Local Network ki Services P vm wn s P Overview Firewall Voice Config Voice Maint Qos VPN Storage DDNS IP Address Distribution DNS Server Voice Install Voice Maint Upgrade Diagnostic Tool Appliances Control Uninstall Device Initialization Se Database Database Backup Database Upload SMDR Print amp Backup Voice Mail Backup DB Download Figure 2 72 3 iPECS SBG 1000 Web Admin Voice Maint View For more information on database administration and maintenance refer to the detailed feature description and operation Operation Operation is detailed in the each feature description and operation Conditions Programming Related Features Keyset Administration 2 48
25. Announce 1 Timer If all stations in the group are busy when a call is 000 999 015 received the call may continue to wait queue for an seconds available station If the queue period exceeds the VSF Announce 1 timer the call is sent to a VSF announcement If the timer is set to 000 the call will receive the first announcement in full prior to the hunt process guaranteed announcement Guar Annc Timer 0 Wait If When a call assigned to receive a guaranteed OFF ON Busy announcement arrives and all channels are busy the ON call may wait with Ringback until a channel is available ON or bypass the announcement OFF VSF Announce 2 Timer After the 1st announcement the 2nd ANNC TMR is 000 999 000 activated At expiration if the call remains queued to seconds the group the call is sent to the assigned 2nd VSF announcement VSF Announce 1 Location The Station Group can be assigned an 00 70 00 none announcement which is played if the call remains queued beyond the VSF Announce 1 Timer duration The announcement location is the VSF Announcement number 3 33 iPECS SBG 1000 User Manual IP PBX Features ATTRIBUTE DESCRIPTION RANGE DEFAULT VSF Announce 1 Auto If this attribute is selected the call will drop after the Check box Drop 1st VSF announcement VSF Announce 2 Location The Station Hunt Group can be assigned a 2nd 00 70 00 none announcement which
26. CLI conversion from normal telephone number to E 164 format An incoming external calling party number that is written in normal PSTN format is needed to be converted to E 164 format to match SIP extension s phone book telephone number that is written in E 164 format Mandatory condition E 164 Call Log CLI ON for SIP extension Basic condition My Nation 82 My Area 031 International Access Code 001 First condition calling party type National from PSTN Normal PSTN CLI gt E 164 format to give CLI to SIP extension Local Call 1 0314501234 gt 82314501234 additional condition N A 2 314501234 gt 82314501234 additional condition N A 3 4501234 gt 82314501234 additional condition Local Number Digit Count 7 This is local call that is not presented with area code In this case Local Number Digit Count is required Long Distance Call 1 023471234 gt 8223471234 additional condition N A 2 23471234 gt 8223471234 additional condition N A International Call 1 00161416221234 gt 61416221234 additional condition my International Access Code 001 2 001 61416221234 gt 61416221234 additional condition N A Exceptional Conversion Table for Incoming CLI Number 1 usage 1 for other kinds of International Access Code 1 table conversion 3 15 iPECS SBG 1000 User Manual IP PBX Features 002 gt lt empty gt 00700 gt lt empty gt 2 then 00261416221234 gt 61416221234 0
27. Detect Timer should be assigned by programming for the analog CO lines to prevent CO line lock up when analog CO lines are in use Programming VOICE CONFIG System Data Call Feature Timer Unsupervised Conference Timer System Data Call Feature Timer Open Loop Related Features Call Forward Hardware LIP Phone 2 145 iPECS SBG 1000 User Manual IP PBX Features 3 WEB ADMINISTRATION oo O Smart Business gateway iPECS SBG 1000 incorporates a Web Server Using a Web browser the system s Web Server can be accessed and the database managed in a user friendly environment In addition to modifying the system database Web Admin provides for system file upload remote upgrade and database download http 192 168 1 1 When accessed the system will display the iPECS SBG 1000 Web Admin Log In screen where the user must enter an assigned ID and password Items in the Menu bar can be clicked to display the items listed which are described further in the following sections Voice Installation access to database for system installation Voice Configuration access to database for system configuration including Station SIP Line data Voice Maintenance permits database download and system or device upgrade In this section the user can see or change the database for system installation including the nation code Station Registration Station CO Line Registration Auto Attendant FAX numbering plan Admin Aut
28. Dial bin In addition the LIP Phone user may assign a Telephone number directly to a Flex button In this case the telephone number is allocated to the highest numbered available Individual Speed Dial bin Operation LIP Phone To assign a Flex button as an individual speed dial button 1 Press PGM FLEX SPD DEL Individual Speed Dial bin number SAVE To dial using an Individual Speed Dial 1 Lift handset or press the SPEAKER button 2 Press the DIR soft button 3 Press the SPEED soft button 4 Dial the desired bin number 00 19 To program an Individual Speed Dial number 1 Press the DIR soft button Press the SPEED soft button Press the ADD soft button Dial the Speed Dial bin number 00 19 Dial the number to be stored Press the SAVE button O 01 03 O 2 35 iPECS SBG 1000 User Manual IP PBX Features 7 If desired enter a name 8 Press the SAVE button SLT To dial using an Individual Speed Dial 1 Lift handset 2 Dial 58 SLT Speed Dial access code 3 Dial the desired bin number 00 19 To program an Individual Speed Dial number 1 Dial 55 SLT Speed Programming code Dial the Speed Dial bin number 00 19 Dial the number to be stored Momentarily press the hook switch If desired enter a name refer to Character Entry Chart Table Momentarily press the hook switch SE IY Alpha numeric characters may be entered to name the Speed Dial
29. Dispose of used batteries accordance with the manufacturer s instructions Copyright 2011 Ericsson LG Co Ltd All Rights Reserved This material is copyrighted by Ericsson LG Co Ltd Any unauthorized reproductions use or disclosure of this material or any part thereof is strictly prohibited and is a violation of Copyright Laws Ericsson LG reserves the right to make changes in specifications at any time without notice The information furnished by Ericsson LG in this material is believed to be accurate and reliable but is not warranted to be true in all cases Ericsson LG is trademarks of Ericsson LG Co Ltd All other brand and product names are trademarks or registered trademarks of their respective companies iPECS SBG 1000 User Manual IP PBX Features Revision History DESCRIPTION OF CHANGES 2011 August Initial Release 2012 February Update for SBG S W version A 0Au 2012 October Update for SBG S W version 1 0Bb el 2013 April Update for SBG S W version 1 0Cd iPECS SBG 1000 User Manual IP PBX Features Table Of Contents 1 Introduction EEN 1 1 1 1 e 1 1 1 2 Hardware Components ssnsnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnmnnn 1 2 L Manusk Appleateneesegeegesegegegeegebegege eeegegeEeEEeEEE EE 1 3 js el a re 0g a2 1 Ee E 1 3 2 Feature Information EE 129 L I MN Ee e EE 1 3 L Hardware Description sccrsesccccnssiccaiecasccacescasuicesancaaianaccuesesandeacasancndseus
30. Green F ON OFF Call Task Not Initialized 1 6 SPECIFICATIONS Environmental Specification Degrees Degrees F Operation Temperature 0 40 32 104 Optimum Operation Temperature 20 26 68 78 Storage Temperature 0 70 32 158 Relative Humidity 0 80 RH non condensing Power Adaptor Specification AC Input AC100 240V 50 60Hz 1A max DC Output DC48V 0 8A max A Power adaptor is delivered with Smart Business gateway iPECS SBG 1000 User Manual IP PBX Features FXS Specification Basic SLT or CSIU Connector RJ 45 Loop Distance 1 5 Km AWG 24 0 5mm Ring Capacity 60Vrms up to 3 REN Ring Frequency 25Hz FXO Specification CIU1 CIU2 ClU4 or CSIU Connector RJ 45 REN Ringer Equivalent Number 0 7B ISDN BRI Specification BRIU BRIU2 Connector RJ 45 Network Type T interface Ethernet Specification LAN port 1 LAN port 8 Connector RJ 45 shielded LAN Interface 10 100 BASE T Auto Negotiation 10 Mbps or 100 Mbps IEEE 802 3 Maximum Wiring Distance Cable 100 m 0 328kft Category 5 UTP cable Ethernet Specification WAN port Connector RJ 45 shielded WAN Interface 10 100 1000 BASE T Auto Negotiation 10 Mbps or 100 Mbps or 1000 Mbps IEEE 802 3 IEEE 802 3ab IEEE 802 3az Maximum
31. Hardware Description The system database is accessed and modified via a LIP Phone or the Network interface The Network accesses the system s Web server using the users Web browser When properly configured the user can remotely access the System database Web administration consists of 3 Tabs across the top of the screen each tab has multiple menu items EN English M GB Web Phone e Site 2 je Internet Connection Local Network ep mal 8 Services oS Overview Firewall VPN Storage DDNS IP Address Distribution VG ES Voice Install Se Station Registration CO Line Registration Auto Attendant FAX Numbering Plan Gain amp Tone Specification SEA identification Voice Config Voice Maint Summary Seq Num Classification Type Logical Num IP Address Version Connection State CPU D Wiel Didlel Didde weree co VOIP GW 1 4 192 168 11 BEI Connected GO co ge 5 5 192 168 1 1 EE Connected Sildle MS828 LIP 8012D 10 192 168 1 2 LI Connected 10 Usel Ten i it ldle SLT2 GW 3 192 168 11 55Ci Connected SC Men LIP 8024D 13 192 168 1 3 X1Ca Connected 13 ldle Ten MISC 1 3 192 168 1 1 55Ci Connected hildlel 2 ldle 3 ldle M3828 Z 5 5Ci 1 Idle 2 Idle 3 Idle A A 1 4 192 168 1 1 AS10Bd Connected Le M3628 WTIM4 GW 1 ei Se Connected M5828 Figure 2 72 1 iPECS SBG 1000 Web
32. Mode Select type for Transfer and Call forward 1 RERT RERT Rerouting or Join 0 JOIN TCP Port for BI TCP port for sending BLF message to BLF Manager 0000 9999 9500 UDP Port for BIf UDP port for sending BLF message to BLF Manager 0000 9999 9501 DIr Manager IP IP Address of BLF Server used only when iPECS is 0 0 0 0 configured with LDK systems for Voice Networking Duration of BLF Status Duration of BLF status message sending to BLF 01 99 10 Server 100 msec Multicast IP IP address of Multicast for BLF service 0 0 0 0 Net Trans Rcl timer Network transfer fault recall timer to be used when no 001 300 10 responses from other systems msec NET Reroute CO Group The start times for Day Night and start and end times MFIM amp 0 for Timed modes are entered for each day of week MFIM100 amp After Timed end time the mode goes to day if time is IPECS less than Night mode Micro amp IPECS 50 00 20 Other MFIM 00 72 3 1 3 8 Network CO Line Attributes Selecting Network CO Line Attributes will display the Network CO Line Group entry page Enter the desired data and click Load to display the Network CO Line Group Table 3 1 3 8 Network CO Line Attributes ATTRIBUTE DESCRIPTION RANGE DEFAULT Net CO Group Networking CO group programming for Networking call 00 24 00 Net CO Line Type Select network CO Line Type 1 NET PSTN 0 PSTN 3 8 iPECS SBG 1000 User Manual IP PBX Features 3 1 3 9 Netwo
33. The password is used in conjunction with the ring group as with a normal station Forced Forward Calls to a hunt group may forward calls directly to a STA or Destination defined destination Hunt grp VSF Annc SysSpeed Forced Forward Dest Calls to a hunt group may forward calls directly to a OFF OFF Usage defined destination Forced Forward must be enabled ON for the group Table 3 2 4 2 3 PICK UP GROUP ATTRIBUTES ATTRIBUTE DESCRIPTION RANGE DEFAULT Auto Pick Up If a group member Station is ringing another member ON OFF of the Group can Pick Up the ringing call from their OFF station by simply going Off hook All Ring When a call is received to a member of the Pick Up ON OFF Group in the Tone Ring mode all members will ring OFF Note Auto Pickup must be set to ON Table 3 2 4 2 4 VSF GROUP ATTRIBUTES ATTRIBUTE DESCRIPTION RANGE DEFAULT Time Set day When voice messages are stored in the VSF the 00 99 0 For future use only system will maintain store the message for the day maximum number of days set in this program 1 to 365 days Not used currently Time Out sec This timer determines the inter digit time for a VSF AA 00 99 15 For future use only or a VM session If this timer expires while the VSF seconds AA or VM is awaiting user input the system will assume the remote party has disconnected and will return the channel to idle Not used currently Group Name An group name can be designated 12
34. User Program code confirmation tone is received 3 Dial the desired ICM Answer Mode code 1 H 2 T 3 P 4 Press the SAVE button Conditions 1 Regardless of ICM Answer Mode selected by the user Message Wait Callback Call Forward and Attendant Override will ring in Tone mode 2 Page announcements are not affected by ICM Answer Mode Selection 3 The default ICM Answer Mode is Tone ring the active mode is stored in battery protected memory Programming Related Features Intercom Call ICM Call Paging Message Wait Call Back Call Forward Hardware LIP Phone 2 56 MUTE Description An LIP Phone can turn off audio transmission from the handset speakerphone or headset microphone Mic Mute Operation LIP Phone To Mute the Microphone 1 Press the MUTE button the MUTE button LED illuminates the microphone Handset Speakerphone Headset is muted and the connected party receives silence 2 99 iPECS SBG 1000 User Manual IP PBX Features To activate the microphone 1 Press the illuminated MUTE button the MUTE button LED extinguishes and the microphone is activated transmitting audio to the connected party Conditions 1 Changing from speakerphone to handset or vice versa during a mute condition will eliminate mute status 2 Returning to idle or placing another CO or intercom call will deactivate mute status and return to the normal active microphone status Programming VOICE
35. Wiring Distance Cable 100 m 0 328kft Category 5e UTP cable for 1000 Mbps PoE Specification LAN port 1 LAN port 4 only LAN port 5 LAN port 8 are not supported Interface specification IEEE 802 3af Total budgets 20 W WiFi Specification Interface specification Frequency IEEE 802 11 b g n Draft 2 0 2x2 MIMO 2 412GHz 2 472GHz DECT Specification WiFi Version not supported Interface specification CAT ig 2 0 DECT 6 0 Frequency 1 880MHz 1 900MHz for Europe 1 920MHz 1 930MHz for US USB Specification Connector USB Female Plug type A Mode Host V 1 1 2 0 Physical Specification WxDxH 278 x 233 x 34 mm 10 94 x 9 17 x 1 34 in Weight with CIU1 back up 1 90 lbs 860 59 iPECS SBG 1000 User Manual IP PBX Features 2 CaL Features OO O 2a SysrewTme BAA LCD DateTime FormatConvol OOOO OSE Description The Attendant can select the format of the time and date provided to the LCD of all LIP Phones in the system The Attendant can select toggle between two formats for both time and date The formats are Date Month day year or Year month date Time 12 hour or 24 hour military Operation Attendant To Change LCD Date Format toggle 1 Press the PGM button 2 Dial 021 Date Display Format program code To Change LCD Time Format toggle 1 Press the PGM button 2 Dia
36. and Last Name System will search an entry only among those who have recorded the subscriber name iv If a match is found the system will play for subscriber name press 1 for subscriber name press 2 for subscriber name press 9 v When the caller enters the desired digit the system will select the destination station vi Refer to Step 3 3 Delivery Selection a After Step 2 b or 2 d the prompt will state For regular delivery press one To mark urgent press two To mark private press 3 To mark urgent and private press 4 To request delivery receipt of the message for future press 5 b Press 1 5 the prompt will state Your message has been sent c If press 1 4 then refer to Mark a message private Or if press 5 then refer to Mark a message for delivery confirmation Conditions 1 This option is only played to the mailbox owner if the mailbox COS allows it 2 This feature works only when Station VM Feature Usage is set to ON Programming VOICE CONFIG Station Data Station Voice Mail Attributes VM COS System Data System Attributes Station VM Feature Usage Related Features Hardware VSF 2 33 11 Distribution Lists Description This allows a mailbox owner to setup a group of mailboxes and send a message using one number instead of having to enter each mailbox individually A maximum of 5 distribution lists can be set up per mailbox The VM long optio
37. are placed on dialing from the station 2 The assignments in Exception Table A are monitored for allow and deny numbers 3 The assignments in Exception Table B are monitored for allow and deny numbers 4 The assignments in both Exception Tables A amp B are monitored for allow and deny numbers 5 The leading digit cannot be a Long Distance code and assignments in Exception Table C apply 6 Number of digits cannot exceed LD digit count and assignments in Exception Table C apply 7 Intercom and Emergency number calls are allowed Incoming and transferred calls are allowed A station must be allowed Off Net Fwd to forward external incoming calls outside the system or establish a CO to CO connection If Station Account is set to ON the station user must enter an authorization code to access CO lines iPECS SBG 1000 User Manual IP PBX Features iPECS SBG 1000 supports two types of Hold Music for Intercom calls One type of MOH is Hold Tone and the other type is Record Play A VSF announcement may be recorded and played as MOH to the connected caller This page is enabled only when iPECS SBG 1000 has FXO ports CSIU ClU1 ClU2 or ClU4 option board is installed Each CO line is assigned to signal a station or group for an incoming call Ring Separate ring assignments are made for Day Night and Timed Ring modes When assigned to ring to a VSF announcement the call can be dropped automatically after the assigned announcement
38. attempts CIS 5 300 seconds ACNR Retry Counter This counter sets the number of recall attempts for 1 13 03 ACNR before ACNR is abandoned CIS 1 9 ACNR Tone Detect Timer If call progress tones are not available for ACNR 001 300 30 the system will wait this duration after dialing seconds before considering the called party busy no answer Automatic CO Release If a user accesses a CO path and does not take 000 300 030 Timer any action the system will automatically release seconds the CO path when this timer expires CCR Inter digit Timer Inter digit timer used with Customer Call Routing 000 300 030 function 100 msec CO Dial Delay Timer Delay for through connection to prevent illegal 00 99 05 dialing when CO PBX has slow response 100 msec CO Release Guard Timer When a CO Line is returned to idle the system will 010 150 020 deny access for this time to assure the PSTN 100 msec returns the CO circuitry to idle CO Ring Off Timer This timer sets the maximum Off duration of the 001 150 060 incoming ring cycle for the Ring Detect circuitry of 100 msec the system to detect an abandoned call CO Ring ON Timer This timer sets the On time of the incoming ring 1 9 2 cycle for the Ring Detect circuitry of the system to 100 msec recognize an incoming call Elapsed Call Timer Users can receive a periodic tone indicating the 060 900 180 length of an outgoing call This timer sets the time seconds before and between the tones
39. basic call and encountering no reply The caller can be notified when the destination becomes an idle status after some actions If the caller wants to make a call to the destination the call can be reinitiated to the destination again Operation To make CCBS Call Back 1 Dial the station of another system that is a busy Press the CALLBK button while a busy tone is provided The call is cleared after a confirmation tone The busy station goes to Idle the originator receives a call back ring When the originator answers to the call back ring a new call will be activated to the calling station moe o N 2 131 iPECS SBG 1000 User Manual IP PBX Features Conditions 1 Stand alone IP Phone that supports H 450 can activate the Call Completion feature 2 A station can leave or have only one callback message and a new request will be left message wait indication message on busy station 3 A voice message cannot be left even though the VSF is installed in a local system 4 When the originator does not answer the call back ring within net timer the call will be cleared 5 There are two modes One is connection mode and the other is connectionless mode This can be selectable at Net Basic Attributes Programming VOICE INSTALL CO Line Registration Net Basic Attributes CO Line Registration Net CO Line Attribute CO Line Registration Net Numbering Plan Related Features Hardware 2 80 1 5 Call Offer Description
40. calling stations receive Camp On tone Conditions 1 The user may only Camp On to a station in busy mode a user may not Camp On to a station in DND a conference receiving a Page etc 2 The Camp On procedure can be employed by an Attendant to activate DND Override 3 If the calling station disconnects from the call after activating Camp On Camp On is cancelled 4 A Camp On tone is sent each time the calling user presses he button Programming Related Features DND Do Not Disturb 2 15 iPECS SBG 1000 User Manual IP PBX Features Intercom Call ICM Call Voice Over Hardware 2 8 CO ACCESS Description Stations can access outgoing CO lines based on CO Group Access programming LIP Phones may use flexible buttons assigned to access a specific CO line button for outgoing calls or a LOOP button Individual users may be allowed to assign CO access flexible buttons Operation LIP Phone To place an outgoing CO call 1 Lift the handset or press the SPEAKER button 2 Press desired CO line LOOP button or dial the CO line or Group access code To answer an incoming CO call 1 Lift the handset or press the SPEAKER button OR 1 Press flashing Co line LOOP button and lift the handset to speak privately SLT To place an outgoing CO call 1 Lift handset 2 Dial the CO line or Group access code To answer an incoming CO call 1 Lift handset Conditions 1 When a user dials Access Ra
41. calls 2 Intercom calls are always given the lowest answering priority 3 SLTs operate only in the RLP mode when ringing lifting the handset connects the SLT to the ringing call Programming Related Features Automatic Speaker Select Hardware 2 28 SPEED DIAL 2 28 1 Display Security Description Individual and Common Speed Dial numbers may be programmed so that the digits are not displayed on the LCD of LIP phones Operation To assign Display Security to a Speed Dial number 1 Dial as the first digit of the Speed Dial number Conditions 1 The number is displayed when programming a Speed Dial number 2 Display Security does not affect the SMDR output 3 Display Security is provided on all CO calls including calls that are transferred or recall Programming VOICE CONFIG Station Data Individual Speed Dial CO Line Data Common Speed Dial iPECS SBG 1000 User Manual IP PBX Features Related Features Speed Dial Hardware 2 28 2 Individual Speed Dial Description Each user can store commonly dialed numbers for easy access using Individual Speed Dial bins Each station has access to 20 Speed Dial numbers Each Speed Dial number can be up to 23 characters in length and may include special instruction codes Special instruction codes available are as 1 digit Activate Display Security do not display number LIP Phone users may assign a Flex button for One Touch access to a specific Speed
42. character 3 36 iPECS SBG 1000 User Manual IP PBX Features This table used for matching agent ID to station number If it s done the station with agent ID is automatically recorded about internal external call Selecting Maintenance from the Main menu will display the Maintenance page shown EN English M g Je Internet Connection CE Local Network Overview Firewall VPN Storage DDNS IP Address Distribution Voice Maint Upgrade Diagnostic Tool Appliances Control Uninstall Device Initialization Database Web Pho nel ge ite Map EZE BH ico out Voice Config BTEC ep nnn Q Services e DNS Server Voice Install Dae Database Upload SMDR Print amp Backup Voice Mail Backup DB Download The Maintenance Main menu item permits download of all or portions of the system s database and downloading and viewing of SMDR data The user also can set trace direction or target and system logs Other functions include uninstall registered station delete voice mail box for each station and initialize call attributes 3 37
43. code 601 610 2 7 iPECS SBG 1000 User Manual IP PBX Features 3 Return to idle To retrieve a parked call 1 Lift the handset or press the SPEAKER button 2 Dial the Call Park Park Orbit code 601 610 SLT To park an active external call 1 Momentarily press the hook switch 2 Dial the Call Park Park Orbit code 601 610 3 Return to idle To retrieve a parked call 1 Lift the handset 2 Dial the Call Park Park Orbit code 601 610 Conditions 1 If the selected Call Park Park Orbit returns a busy signal the user may dial another Call Park Park Orbit without the need to disconnect Intercom calls cannot be placed in a Call Park Park Orbit location A Parked call will recall to the station that parked the call should the Call Park Timer expire the normal Hold Recall process is then initiated 4 A Parked call will indicate busy at all appearances w N Programming VOICE CONFIG System Data Call Feature Timer Call Park Recall Timer Related Features Hold Recall Attendant Recall Hardware 2 5 CALL PICK UP 2 5 1 Directed Call Pick Up Description A station may answer incoming and transferred intercom CO and IP calls ringing at another station Call Pick Up All ringing calls are subject to Directed Call Pick up except Queue Callbacks LIP phone users may assign a Flex button as a DIRECTED CALL PICK UP button iPECS SBG 1000 User Manual IP PBX Features Operation LIP Phone T
44. dial tone the station can be programmed to CO Line activate Flex button as if pressed access a CO 1 8 Line access CO Group or call a Station CO Group 1 5 Station CO PGM A station can be permitted to change the CO Line Disable Disable numbers ports associated with a CO Line button Enable Automatic Talk Recording When Auto Call recording is defined for a station Station Dest the recording Phontage station number or station Station Grp group number is defined here Headset Ring Selects device to receive incoming ring signals Speaker Speaker Speaker Headset or Both Headset Both Headset or Speaker Mode Select Speaker or Headset mode for the IP Phone Headset Speaker Speaker LCD Display LED The LCD LED upper left of LCD may be used for MWI Ring Intercom Call ring Indication or Message Wait Ring Indication Back Light Usage The backlight of the IP phones is assigned to stay Always Off Busy Only off light only when the station is busy or light Busy Only constantly Always On Send SLT CLI Info When allowed the system sends CLI information to ON ON the SLT OFF 3 17 iPECS SBG 1000 User Manual IP PBX Features ATTRIBUTE DESCRIPTION RANGE DEFAULT Video Show on Calling When voip video door phone rings to a video ON OFF enabled IPKTS handset the video streaming OFF commences immediately while the IPKTS handset is in the ringing and the video stream continues when answered OFF normal implementation video start
45. entry sets the number of retries before the system disconnects Old Auth Code Usage System Authorization codes are entered by the user OFF ON as when this entry is set to ON or the Auth ON code index when this entry is set to OFF End code usage in If this option is set to ON End code must be OFF OFF System Auth Code entered when system Auth code is entered ON Station VM Feature Usage If this option is set to ON Station VM feature can be OFF OFF used ON WAN Fault Alarm Disable The WAN Fault Alarm to Attendant can be OFF OFF disabled It will be useful to the site which does not ON use WAN port Emergency Call ATD Notify Provide notification to attendant when user dial DISABLE ENABLE emergency number ENABLE VM Password check When ON check password when a user access to No password Station the VSF messages Password only number amp Station number amp Password password Override First CO Group When a user dials Access CO in First CO Group OFF ON code the system can search all CO Groups for the ON first available CO line 3 2 3 2 Call Feature Timer A number of timers can be assigned to control and affect many features and functions Table 3 2 3 2 Call Feature Timers ATTRIBUTE DESCRIPTION RANGE DEFAULT Attendant Recall Timer Determines the amount of time the attendant 00 60 01 receives recall after which the system will minutes disconnect the call Ca
46. goes to idle and both a Paging Queue and CO Call back Queue exist the Paging Queue is given priority Programming VOICE CONFIG Station Data Paging Access System Data Call Feature Timer Paging Timeout Timer 2 86 iPECS SBG 1000 User Manual IP PBX Features Related Features Meet Me Page Answer Hardware 2 42 2 Meet Me Page Answer Description Any station may respond to a Meet Me Page request over a Paging Zone the user can answer the page from any station and be connected to the paging party Flexible buttons of an LIP Phone may be assigned as a MEET ME button Operation LIP Phone To assign a Flex button as a meet me button 1 Lift the handset press PGM FLEX 511 SAVE To answer a page with Meet Me Page 1 Lift the handset or press the SPEAKER button 2 Dial 511 Meet Me Page code or press the MEET ME button Or 3 Press the HOLD button SLT To answer a page with Meet Me Page 1 Lift the handset to receive intercom dial tone 2 Dial 511 Meet Me Page code Conditions 1 A Meet Me Page must be answered within the Page Time out timer 2 A station may answer a Meet Me Page from any station regardless of pickup paging group assignments and page access permission 3 The paging party must remain off hook until the paged party answers the Meet Me request the initiator may press the Mute button to eliminate transmitting over the page circuit while w
47. is disabled and the SPEAKER button activates the Headset audio path instead of the speaker Programming VOICE CONFIG Station Data Common Attributes Headset Ring Related Features Mute Automatic Speaker Select Headset Compatibility Hardware LIP Phone 2 103 iPECS SBG 1000 User Manual IP PBX Features 2 61 STATION FLEXIBLE BUTTONS Description The LIP Phone incorporates a field of Flex buttons as well as the fixed feature buttons The Flex buttons are assigned in the system database to access features functions or resources of the system Specifically Flex buttons can be assigned as Empty button has no system database assignment DSS BLF button used to place One touch ICM calls to a designated station and display Station status Flex Numbering Plan button activates the feature associated with the assigned digits from the Flexible Numbering Plan Speed Dial bin button accesses and dials the number from the assigned Speed Dial bin Loop button provides an appearance for incoming CO calls when a direct CO appearance is not available the Loop button LED provides the status for the duration of the call must be programmed using Web Admin Station User Program Code button accesses or activates the special features available with Station User Program Codes refer to Section 3 67 CO Line Appearance button provides access to the individual CO Line assigned to the Flex button
48. is played if the call remains queued beyond the VSF Announce 2 Timer duration The announcement location is the VSF Announcement number VSF Announce 2 Auto If this attribute is selected the call will drop after the Check box Drop 277 VSF announcement VSF Announce 2 Repeat The 2nd announcement can be repeated to callers 000 999 000 Timer that remain in queue at intervals of the announcement seconds 2 repeat timer Note VSF Announce 2 Repeat below must be ON VSF Announce 2 Repeat After the 2nd announcement if the call remains ON OFF queued to the group the 2nd VSF announcement can OFF be repeated at the Announce 2 Repeat Timer interval defined above Overflow Destination A call to the group will continue to route through the STA or group until answered or all group members have been Hunt Number tried The call will remain at the last station or routed VSF to the assigned overflow destination If VSF Announce Announcement is selected Auto Drop can be System SPD checked Overflow Timer A call to the group will remain at the last station in the 000 600 180 group or can be sent to the assigned Overflow seconds Destination after expiration of the Overflow Timer Warp Up Timer After terminating any call a Group member will be 000 999 002 maintained in a busy state for the duration of the seconds Wrap Up timer No Answer Timer Calls to a station in the group are directed to the 00 99 15 station if unavailable or unans
49. length 0 99 60 Message Length This defines maximum user message recording time 0 999 0 Number Of This defines maximum number of voice mail message 0 250 0 Messages Retention Time Voice mail messages will be automatically deleted after this 0 99 0 amount of days E Mail E mail notification can be enabled or disabled Disable Notification Notification Notification Only and Delete Notification and Delete Future Delivery Future Delivery message can be enabled or disabled 0 OFF OFF Message 1 ON Confirm Confirm message receipt can be enabled or disabled 0 OFF OFF Message 1 ON Receipt Private Message Private message mark can be enabled or disabled 0 OFF OFF SCH 1 ON 3 2 1 7 Preset Call Forward Stations can be programmed so that incoming CO and Intercom calls are forwarded to a preset station or station group This allows an external call or internal call to initially ring at a station and forward to a pre determined destination Preset Call Forward can be separately assigned Unconditional Internal Busy Internal No Answer External Busy or External No Answer preset forwarding to any station hunt group or system speed dial bin off net As a default no Preset Call Forward is assigned For Transfer Mail Box enter the Station Group number of the Voice Mail group this will permit LIP Phone users to forward calls directly to the desired user s Voice Mail Box 3 21 iPECS SBG 1000 User Manual IP PBX Features
50. local telephone company may make changes in its communications facilities or procedures If these changes could reasonably be expected to affect the use of the Smart Business gateway or compatibility with the network the telephone company is required to give advanced written notice to the user allowing the user to take appropriate steps to maintain telephone service The Smart Business gateway complies with rules regarding radiation and radio frequency emission as defined by local regulatory agencies In accordance with these agencies you may be required to provide information such as the following to the end user WARNING This equipment generates and uses R F energy and if not installed and used in accordance with the Instruction Manual it may cause interference to radio communications It has been tested and found to comply with the appropriate limits for a telecommunication device The limits are designed to provide reasonable protection against such interference when operated in a commercial environment Operation of this equipment in a residential area could cause interference in which case the user at his own expense will be required to take whatever measures may be required to correct the interference CAUTION This system employs a Lithium battery as back up power for the real time clock and memory The battery is not replaceable in the field RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE
51. mobile extension answers the dial tone is provided and mobile extension can make internal or external call Delay Timer Mobile extension call will be placed after delay time 0 255 0 CO Group CO group used to call the mobile extension 0 5 01 Telephone Telephone number or CLI of the Mobile extension Not assigned Number CLI Number When the mobile Telephone number and CLI do not match the Not assigned CLI entered here is used to authorize incoming calls from the mobile 3 19 iPECS SBG 1000 User Manual IP PBX Features 3 2 1 6 Station Voice Mail Attributes Various Station Voice Mail attributes can be configured in this menu including voice mail to e mail notification and voice mail backup Some of these options can be worked only when Station VM Feature Usage is set to ON Clicking VM COS link in Station Voice Mail Attributes will display VM COS Attributes window Table 3 2 1 66 1 Station Voice Mail Attributes ATTRIBUTE DESCRIPTION RANGE DEFAULT VM Message No Number of Voice Mail that is left to the station A station has Voice Mail COS from 1 to 5 By COS grade Voice KE Mail COS attribute can be assigned ve 1 Administrator Administrator Voice Mail feature can be activated Disable f i Disable Mailbox Enable Announce Only If this option is set to ON caller cannot leave a message to the Disable Disable Mailbox station only can hear the station
52. multiple Executives A Secretary of one pair may be the Executive of another however assignments that form a loop back are not allowed The CO Call to Sec option will route all CO calls to the Executive to the defined Secretary s station regardless of the Executive s station status The Call Exec if Sec DND option will route Executive calls back to the Executive if the Secretary is in DND The Exec Grade permits higher grade Executives to override the Executive Secretary Forward feature to call a lower grade 3 18 iPECS SBG 1000 User Manual IP PBX Features Executive Korea only The highest grade is 1 and the lowest grade is 12 The ICM Call to Sec option will route all internal calls to the Executive except for calls from higher or same grade executive to the defined Secretary s station regardless of the Executive s station status The Sec Auto Ans option will make the Secretary answered forcedly with speaker phone as soon as the Executive calls to the Secretary 3 2 1 5 Mobile Extension Table Selecting Mobile Extension Table will display the Mobile Extension data entry page A mobile phone can be used in conjunction with an LIP Phone The Mobile phone can access system resources available to the user s wired phone and will receive ring for incoming iPECS SBG 1000 calls The user may be allowed to enable the Mobile extension and define the mobile number The system can be defined to employ a specific CO Line Gr
53. networked environment When an incoming SIP or ISDN call is received the system will access an SIP or ISDN line and place a call to the mobile phone Thus an SIP or ISDN line must be available for the system to notify the mobile user of the incoming call 6 Hold and Transfer Recalls to the mobile phone are sent to mobile phone and the associated station 7 Circular and Terminal Hunt Group calls can be routed to the active Mobile Extension arwhn Programming 2 127 iPECS SBG 1000 User Manual IP PBX Features VOICE CONFIG Station Data Mobile Extension Related Features DND Do Not Disturb Station Message Wait Call Back Attendant Recall Distributed Control Network Hardware LIP Phone 2 80 SYSTEM NETWORKING 2 80 1 Distributed Control Network Description In the Distributed Control Network each iPECS SBG 1000 system maintains control over the devices registered to it The networked systems communicate allowing other networked systems access to resources over the network In addition other features and functions as detailed in the following sections of this manual are available to users in a distributed network environment The iPECS SBG 1000 permits remote access to various resources through registered gateway Modules and terminals In addition iPECS SBG 1000 will request access to resources of remote systems The user dialed number is analyzed and the call routed according to the Net numbering table Should the
54. number using the chart below Table 2 72 1 Character Entry Chart Blank 1 2 S 3 Conditions 1 Accessing an empty Speed Dial bin will return an error tone 2 All Speed Dial numbers stored in memory are protected from power loss 3 A name can be entered for a Speed Dial number to permit access from the Dial by Name directory 4 Stored speed dial number should not include CO access code Programming 2 36 iPECS SBG 1000 User Manual IP PBX Features VOICE CONFIG Station Data Individual Speed Dial Related Features Dial by Name Display Security LNR Last Number Redial Save Number Redial SNR Common Speed Dial Flex Button Direct Speed Dial Assignment Hardware 2 28 3 Common Speed Dial Description Commonly dialed numbers can be stored by the Attendant or by the Administrator in Web Admin for easy access by stations Up to 800 Common Speed Dial numbers are available Each Speed Dial number can be up to 23 characters in length and may include special instruction codes Special instruction codes available are as 1 digit Activate Display Security LIP Phone users may assign a Flex button for One Touch access to a specific Common Speed Dial bin Operation LIP Phone To assign a Flex button as a common speed dial button PGM FLEX SPD DEL Common Speed Dial bin number SAVE To dial using a Common Speed Dial 1 Lift handset or press the SPEAKER button 2 Press the DIR s
55. port for Relay Contact and Alarm Detection gt 48 VDC Power Input Jack Inthe left side gt One USB Port in the left side Buttons Inthe right side gt Reset to Default button In the left side gt WPS WiFi Protect Setup button gt Reset button Indicators The following LAN LEDs provide visual representation of iPECS SBG 1000 LAN ports activities and status in normal state Table 1 5 1 iPECS SBG 1000 LAN Activities and Status Name LED Color Status Description ON Valid LAN Link LINK ACT Green OFF Link Fail FLASH TX RX Activity ON 100 Mbps 10 1 0 100 Orange OFF 10 Mbps The following WAN LEDs provide visual representation of iPECS SBG 1000 WAN port activities and status in normal state iPECS SBG 1000 User Manual IP PBX Features Table 1 5 2 iPECS SBG 1000 WAN Activities and Status Name LED Color Status Description ON Valid LAN Link Ss Se OFF Link Fail ON 100 Mbps E pranga OFF 10 Mbps Status LEDs on the top panel indicate operation states of the iPECS SBG 1000 as shown in below Table 1 5 3 Table 1 5 3 iPECS SBG 1000 Operation States Icon Name LED Color Status Description ON Power On QO POWER ele OFF No Power ON Valid WAN Link Wan Pure Gresn re WAN Link Fail ON WLAN is Running y WLAN Pure Green OFF WLAN is Not Initialized BLINK WPS is in progress BLINK Call Task is Running Lk EBR Pure
56. prompt To edit your greeting press one to edit you password press two To return to main menu press nine Operation To program Mail Box settings while in the Voice Mail Box 1 Press 8 for Mail Box settings the Mail Box Setting prompt is received To enter a new password 1 Dial 2 to receive the Password Entry prompt Please enter your new password and press pound when finished 2 Dial new password 3 Press the Reenter Password prompt will be heard Please re enter your password to confirm and press pound when finished 4 Dial new password again 5 Press and the Password Confirmation prompt will be heard Your password is saved 2 63 iPECS SBG 1000 User Manual IP PBX Features To create a new greeting 1 Dial 1 to hear the Greeting Option prompt To listen to your current greeting press five to record a new greeting press seven to return to the main menu press nine 2 Dial 5 to hear your greeting OR 3 Dial 7 to hear the Record Greeting prompt At the tone record your new greeting press when done 4 After the beep record your desired greeting speaking in a normal voice 5 Press and receive the Greeting Confirmation prompt Your greeting is saved Conditions 1 If the user is external the user must begin dialing within the CCR Analysis time if not the call is released 2 I
57. received after answering the notification call the System will invoke another notification call The user will receive the notification after returning to idle SS Programming VOICE CONFIG Station Data Mobile Extension Related Features Mobile Extension Message Retrieval Remote Message Retrieval Message Retrieval Options Hardware VSF 2 33 4 Company Directory Description This feature allows a caller reaching Call Routing destination to utilize the DTMF keys to spell the name of a subscriber and be directed to their extension If system checks and finds subscriber stations Company Directory First Name and Last Name has to be preprogrammed and station s Subscriber Name has to be prerecorded in each station When station users record his subscriber name users can record by dialing Company Directory Name code 2 66 iPECS SBG 1000 User Manual IP PBX Features Operation To record Company Directory Name 1 Dial the Company Directory Name code 2 Choose the Recording menu of Subscriber Name 1 3 After recording announcement record subscriber name To delete Company Directory Name 1 Dial the Company Directory Name flexible number 2 Choose the Deleting menu of Subscriber Name 2 To use Company Directory Feature When outside caller reaches Company Directory as destination the system will prompt Press one to search by first name Press two to search by last name then Enter the firs
58. selected the system call duration is used with the cost pulse and decimal values to estimate the cost of the call The cost is updated periodically using the Elapsed Call Timer duration ISDN ISDN providers may support Advice of Charge information in the ISDN Facility Message If assigned the system will use this information to display and output call cost VoIP For VoIP calls the system uses the call duration cost pulse and decimal values to establish the call cost estimate The cost is updated periodically according to the Elapsed Call Timer Operation System Call cost is estimated automatically and output to LIP Phone displays and the SMDR TCP port Conditions 1 The call cost display begins after the SMDR Start Timer expires if enabled or at receipt of the first Call Meter Pulse 2 Once connected to the system the call duration includes the total time the call is connected including periods when the call is on hold in queue etc 3 To enable Call Cost Display the SMDR Cost per Unit Pulse and SMDR Decimal must be assigned when not assigned the call duration is provided by the system iPECS SBG 1000 User Manual IP PBX Features Programming VOICE CONFIG System Data SMDR Attributes Call Metering System Data SMDR Attributes SMDR Cost Per Metering Pulse System Data SMDR Attributes SMDR Decimal Position System Data SMDR Attributes Record Start Guaranteed Time
59. the 70 VSF announcements may be assigned as the Overflow destination These announcements allow for Caller Controlled Routing 7 iPECS SBG 1000 has two default station groups Group 631 is default Ring group which includes all stations in member list Group 630 is default VSF Voice Mail group Programming VOICE CONFIG Station Group Data Station Group Assignment Station Group Data Station Group Attributes Related Features Group Call Pick Up MOH Music On Hold VSF Integrated Auto Attd Voice Mail Hardware 2 40 iPECS SBG 1000 User Manual IP PBX Features 2 30 SMDR STATION MESSAGE DETAIL RECORDING 2 30 1 Call Cost Display Description Each SMDR call record includes a Cost field which is a calculated estimate of the cost of the call The call cost updates in real time and displays on the LIP Phone LCD in place of the call duration The cost is determined by Fixed charge per Call Meter Pulse ISDN Advice of Charge or Estimated cost updated based on Elapsed Call Timer and assigned costing The technique selected to determine cost is based on the type of facility analog CO ISDN or VoIP services provided by the carrier and the system database Analog CO Where Call Metering Pulse service is available from the carrier the system will apply the SMDR Cost per Unit Pulse and the SMDR Decimal to the Call Metering received to estimate the call cost When no Metering Type is
60. to 24 characters and My Area Code local area code maybe defined The Site Name is primarily useful for the installer programmer as a reference to customer This information is used to set gain frequencies and other system characteristics specific to the country and regional regulatory requirements In addition the system can be programmed to select the base Flexible Number Plans which are the numbering plans for the normal case and for the networking case Individual items from the selected base Numbering Plan can be changed under Flexible Numbering Plan in section 3 1 6 When the system is installed behind a NAPT server the fixed IP Address provided by the NAPT server must be assigned to firewall IP address Also use this firewall IP address to identify the iPECS SBG 1000 in remote devices iPECS SBG 1000 User Manual IP PBX Features 3 1 1 3 Tnet Attributes Each LM Local MFIM which is part of a Central Control Network must be defined with the IP Address of the CM Central MFIM as well as the LM configuration data that will be sent to the CM at the time the LM registers with the CM Total port counts define the ports which are allocated in the CM database for use by devices registered to the LM The number of ports defined in the database of each LM must be equal or less than the ports defined in the CM for the LM in order to register properly Table 3 1 1 3 Tnet Attributes ATTRIBUTE DESCRIPTION RANGE DEFAULT Registe
61. tone is detected on a port of an iPECS SBG 1000 the system will activate a T 38 Fax relay channel to the appropriate Line or SLT module Operation Operation of this feature is automatic Conditions Programming VOICE INSTALL FAX FAX T 38 Related Features Hardware 2 24 LNR LAST NUMBER REDIAL Description The last number dialed is stored up to 23 digits in the station s Last Number Redial buffer The user may request the system redial the last dialed number without the need to dial the number For LIP Phones with displays the last 15 numbers are stored in the LNR buffer The user may view the numbers using the VOL A VOL Y button and select the number to dial from the list Operation LIP Phone To assign a Flex button as an redial button 1 Press PGM FLEX PGM 54 SAVE To use Last Number Redial 1 Lift the handset or press the SPEAKER button 2 Press the REDIAL button 3 Press the VOL A VOL gl button to highlight the desired number 4 Press SAVE or REDIAL to dial the number highlighted SLT To use Last Number Redial 1 Lift the handset 2 31 iPECS SBG 1000 User Manual IP PBX Features 2 Dial 52 the Last Number Redial code Conditions 1 For LIP Phones with display the redial buffer will store duplicate numbers unless dialed consecutively 2 When the CO line used for the original call is busy the system will select an idle line from the s
62. 070061416221234 gt 61416221234 2 usage 2 for a exceptional number for a special service 1 table conversion 1588 gt 821588 2 then 15881234 gt 8215881234 In this section user can see or change database for Station CO Line System Station Group shown EN English wi Es leb Phone gfe Site M Pa Bio eg Le Internet Connection el Local Network 1B l O Services P wi e Overview Firewall QoS VPN Storage DDNS IP Address Distribution Voice Install MG Voice Maint Voice Config Se Station Data SEE CO Line Data System Data Station Group Data Flex Buttons l Paging Access Mobile Extension Preset Call Forward Individual Speed Dial Authorization Code amp COS Station Hold Music Common Attributes Enter Station Range Load Overview The Common Attributes Table defines features and functions available to the station Table 3 2 1 1 Common Attributes ATTRIBUTE DESCRIPTION RANGE DEFAULT CLI Table Index Default outgoing CLI Table Index 0 5 1 CLIR Service CLIR Calling Line Identification Restriction an ON OFF ISDN service removes the calling party ID sent OFF from the ISDN to the called party with a RESTRICT instruction in the SETUP message If enabled the system will send the RESTRICT instruction to the CO when an outgoing ISDN call is placed iPECS SBG 1000 User Manual IP PBX Features
63. 1 u 3rd priority g 711 a 4th priority g 723 1 5th Priority g 729 1 If priorities are specified CODECs then it will g 729 a work for negotiation RTP data 2 If only 1st priority is specified and the others are none then it will work as single CODEC only does Fail Over Usage SIP Module Service Down ON or OFF when in 0 OFF ON Registration Fail or Link Down 1 ON No Response Time to Call Setup No Response 0 3 10sec 5 sec Fail Over no response timer after send outgoing setup message to SIP proxy server 0 or Empty do not use no response timer 3 10 wait for 3 to 10 second Fail Over CO Group FailOver CO Group Number 1 Max Number of none Number Case 1 when SIP CO line is in connected alive CO Group state after no response time setup message will be re sent using this failover CO line group Case 2 when SIP CO line is in disconnected OOS state setup message will be sent using this failover CO line group 3 1 3 5 CO Gateway Order Each gateway Module is assigned a Sequence Number The system uses the Sequence Number to assign logical software port numbers This Sequence Number relates the hardware and software port numbers for each gateway Module During initial installation VOIP module is registered before additional PSTN module is registered It means that VOIP channel always starts with CO line 1 and the additional PSTN lines are followed You can change this by switching orders in this men
64. 2 Play New Saved Message 7 Cancel or Forward message Remote Access Only or 8 Mail Box settings refer to Table The VM long Options prompt is To play new messages press one to play saved messages press two to set station forwarding press seven This option is available only for remote access to set greeting or password press eight to disconnect press pound Press 0 for the operator Press nine to hear this message again The VSF Voice Mail will respond to incoming digits as shown in the following table Digit Function 1 Play New Msg 2 Play Saved Msg 7 Set Cancel Fwd available only for remote access 8 Mail Box Setting Mailbox Settings prompt 9 VM Long options Drop Goodbye 0 Attd Call Call to Attendant Operation LIP Phone To access a Message Retrieval option 1 At any time after the Number of Messages prompt dial a Message Retrieval Option digit The system initiates the selection providing any needed prompts SLT To access a Message Retrieval option 1 At any time after the Number of Messages prompt dial a Message Retrieval Option digit The system initiates the selection providing any needed prompts Conditions 1 The user must begin dialing within the CCR Analysis timer in response to a system prompt If the timer expires the system will disconnect the call and the user will receive an error tone 2 If the user remains off hook after a call
65. 5 Once the user has listened to a message that has been marked for receipt the user that marked the message will get a new message in their mailbox When they access this message a prompt will state message for XXXX mailbox was listened to on HH MM MM DD This message is then treated a normal VM and all options apply Conditions 1 This option is only played to the mailbox owner if the mailbox COS allows it 2 75 iPECS SBG 1000 User Manual IP PBX Features 2 This feature works only when Station VM Feature Usage is set to ON Programming VOICE CONFIG Station Data Station Voice Mail Attributes VM COS System Data System Attributes Station VM Feature Usage Related Features Hardware VSF 2 34 WAKE UP ALARM Description This feature allows a user or Attendant to set a wake up time or desired time to be alerted When the time is reached the system will signal with an audible and visual signal Operation Attendant To register Wake Up 1 Press the PGM button 2 Dial 023 Attendant Station Program code 3 Dial the desired station range for a single station enter an 7 in place of the second station number 4 Dial 2 digit hour and 2 digit minute for alerting 5 Fora daily repeating alarm dial 6 Press SAVE button To erase Wake Up 1 Press the PGM button 2 Dial 024 Attendant Station Program code 3 Dial the desired station range for a single station enter an
66. BX Features Field Description ATD No Attendant Station Number Meas Hour Measurement Hour Hour data accumulation began Calls Total Total number of calls except group amp recalls routed to the Attendant Calls Ans Calls Answered Calls answered during the Analysis period Calls Abdn Calls Abandoned Calls abandoned before answer by the Attendant does not include calls abandoned while on hold Call H Abdn Calls Abandoned from Hold Calls abandoned while on hold Calls Held Number of calls placed on hold by the Attendant Time Avail Time Available Time attendant was available to handle new calls Time Talk Total time the Attendant was active on calls Time Held Time Attendant had calls on hold Time NoAns Time No Answer Average time calls were ringing or in queue for attendant before abandoned Speed Ans Speed of Answer Average time calls rang before answer by Attendant ATD type Attendant Type System or Main Operation Attendant To print the Attendant Traffic Report 1 Press the PGM button 2 Dial 0124 Attendant Traffic report code 3 Select Analysis Period 1 5 4 Press the SAVE button Conditions 1 The Peak Hour is the hour when the system has the highest total call volume Programming Related Features SMDR Station Message Detail Recording Hardware Device to capture reports 2 32 2 Traffic Analysis Call Reports Description Call activity statistics a
67. CONFIG Station Data Common Attributes Headset Ring Related Features Speakerphone Headset Compatibility Hardware LIP Phone 2 57 OFF HOOK SIGNALING Description Off hook Signal is a muted ring signal delivered to the LIP Phone speaker When an off hook station receives a call or a CO call rings into the system for the off hook station the station will receive the assigned Off hook Signal ring or a Camp On in the case of ICM calls Voice Over Announcement or Off hook ring signal may be received Operation System Operation of Off hook ring signals is automatic Conditions 1 While using the speakerphone a Camp On tone is provided over the speaker in place of the assigned Off hook ring Signal 2 DND overrides and terminates any Off hook signaling 3 Off hook ring signals terminate when the call is answered forwarded or abandoned 2 100 iPECS SBG 1000 User Manual IP PBX Features 4 A Station that receives an off hook signal will receive normal ring signaling once the Station returns to idle Programming Related Features Call Waiting Camp On CO Ring Assignment DND Do Not Disturb DND One Time DND Hardware LIP Phone 2 58 ON HOOK DIALING Description LIP Phones equipped with a Speakerphone allow users to place as well as receive calls while the handset is on hook Once the user activates the speakerphone by pressing the SPEAKER button or Automatic Speaker Select a dial tone is rec
68. Count 0 30 To distinguish Local or Long distance call if incoming calling party number of local PSTN call is possibly presented without area code Usage gt Digit Conversion from normal to E 164 format 00 30 Leading Zero Insertion For Area Code YES will be required if Area Codes have Leading Zero prefix Usage gt Digit Conversion from E 164 to normal format NO YES Depends on Nation My Area Code Insertion Insert my area code if outgoing called number is decided as a local PSTN call It depends on national requirement Usage gt Digit Conversion from E 164 to normal format NO YES NO Exceptional Conversion for Outgoing Dial Number Convert outgoing called number that is written in E 164 format starting with my nation code followed by special exceptional telephone number that does not include area code Usage gt Digit comparison goes first with this table than area code comparison Exceptional Conversion for Incoming CLI Number Convert incoming calling number that is written in normal format starting with other kind of international access code or special exceptional telephone number that does not include area code Usage gt Digit comparison goes first with this table than international nation and area code comparison Example case 1 Phone book dialing that is written in E 164 format from an SIP extension to PSTN _E 164 format telephone number is needed t
69. D A500 3 If you have flex button with two way record of IPCR Group 620 and agent ID is ACR it s 2 135 iPECS SBG 1000 User Manual IP PBX Features flashed during two way recording But it s ODR first time it s not flashed After pressing the flex button two way record it s flashed ACR is unconditionally recorded after connection and ODR is conditionally by user s choice 4 Even though it s ODR it can be recorded during talking If users don t press the two way recording button within talking it s erased Conditions 1 You can search the recorded using Web Admin of IPCR 2 IPCR server can be registered up to 10 servers in a system Programming VOICE CONFIG Station Group Data IPCR Agent Station Group Data Station Group Assignment Station Data Common Attributes Automatic Talk Recording Dest Related features Hardware 2 83 AUTHORIZATION CODES PASSWORD Description Authorization Codes provide a means to control access to Off Premise Call Forward or DISA and may be required for outgoing CO Line access based on configuration of the iPECS SBG 1000 database When users dial an Authorization Code that matches an Authorization Code stored in the database the system invokes the Station COS or the COS assigned to Authorization code Each Authorization code has separate Day Night mode COS assignments There are two types of Authorization Codes Station and System A Station Authorization Code is spe
70. DESCRIPTION DEFAULT Attendant Call Dial code to call Main Attendant 0 Alarm Reset Code to reset Alarm contacts 65 Direct Call Pick Up Dial code to activate Directed Call Pick up 7 Group Call Pick Up Group Call Pick up dial code iid Answering Machine Dial code to assign an Answering Machine Emulation 64 Emulation Flex button Call Forward Code to activate Call Forward 54 Door Open Dial code to activate Door contact open door Call Coverage Ring Code for Call Coverage button 8 Access Random CO Line Dial code to access the 1st available CO Line in any 9 accessible group CO Line Group Number Dial code to access a CO Line from a group 801 802 Access Individual CO Line Dial code to access a specific CO Line IP Channel 8801 8805 Paging Zones Page Zone access dial codes 501 510 All Call Paging All Call Page access dial code 500 Answer Paging Meet Me Meet Me Page answer dial code 511 Call Park Locations Dial code to place retrieve a call in system Park Orbit 601 610 Group Pilot Number Station group pilot number 620 631 Do Not Disturb DND Dial code to activate Do Not Disturb 53 DND FWD Cancel Code to cancel DND FWD 59 Leave Call Back Code to activate Message Wait Call Back 56 Answer Call Back Code to return Message Wait Call Back 57 Camp On Answer Dial code to answer a Camped On call 66 Last Number Redial LNR SLT Last number redial feature access dial code 52 Speed Dial Program SLT Speed Dial programming access code 55 Speed Dial Access SLT Speed Di
71. DR Attributes for the system to output real time Lost Call records and for the Lost Call Count summary report 4 The fields of a Lost Call Record are the same as a normal SMDR Call Record 2 45 iPECS SBG 1000 User Manual IP PBX Features Programming VOICE CONFIG System Data SMDR Attributes Related Features Call Cost Display SMDR Call Records Traffic Analysis Hardware RS 323 device to capture SMDR 2 31 SYSTEM ADMIN PROGRAMMING 2 31 1 Keyset Administration Description The system database can be accessed and modified using the keypad and Flex buttons of an LIP Phone The display of the LIP Phone can be used to view items in the iPECS SBG 1000 database The user may be required to enter a password for access to Keyset Admin operation Operation Attendant To program in Keyset Administration Press the PGM button Dial Enter Admin code Enter Password confirmation tone will be heard Enter PGM code 100 or 102 Press the desired FLEX button Enter new value Press the SAVE button a confirmation tone is heard NOOR WON Conditions 1 Only an Attendant can enter and change system database items 2 System ID PGM100 and System IP Address Plan PGM102 can be programmed using Keyset Admin operation 3 If new value is invalid an error tone is heard and the old value is displayed again Programming Related Features Web Administration iPECS SBG 1000 User Manual IP PBX Features
72. Disconnect Cause When enabled the disconnect cause is stored ON OFF in Off line SMDR data and printed as parted of OFF the On line SMDR SMTP Mail Server Address SMTP Mail server address to send e mail 100 Characters SMDR reports SMTP Mail Server ID This field defines the user s ID for SMTP Mail Max 40 Characters server If user s ID and password is assigned SMTP Mail server will check the validation of user ID and password SMTP Mail Server Password This field defines the user s password for Max 20 Characters SMTP Mail server If user s ID and password is assigned SMTP Mail server will check the validation of user ID and password SMDR Sender Mail Address Sender e mail address to send the SMDR e 40 Characters mail reports SMDR Receiver Mail Address Receiver e mail address to receive the SMDR 40 Characters e mail reports SMDR Mail Send Weekly Set Sets day of week to send SMDR data weekly N A N A 0 for no weekly data 1 7 for Monday through day Sunday SMDR Mail Send Daily Set Sets time of day for SMDR data sent ona 00 23 00 daily basis 00 for no daily records 01 23 for hour of the day SMDR Mail Auto Send Set If the SMDR buffer is full the system will ON OFF automatically send a notification e mail OFF SMDR Mail Auto Delete Set Delete SMDR records after sending e mail ON OFF OFF 3 31 iPECS SBG 1000 User Manual IP PBX Features ATTRIBUTE DESCRIPTION RANGE DEFAULT SMTP Security Choose SMTP S
73. Exception Table C apply N JO O A O MH j Intercom and Emergency number calls are allowed Incoming and transferred calls are allowed Toll Exception Tables Each Toll Exception Table permits entry of 50 Allow codes and 50 Deny codes Each code can contain up to 20 digits including digits 0 9 as a wild card any digit and as the end of entry mark refer to Station Class of Service table to determine application of Toll Exception Exception Table process As digits are dialed they are compared to entries in the appropriate Exception Table Based on the Allow and Deny entries the system applies the following rules to allow or deny calls Rule 1 If a table has no entries no restrictions are applied Rule 2 If there are only Deny entries restrictions are provided as Deny only Rule 3 If there are only Allow entries restrictions are provided as Allow only Rule 4 If there are both Allow and Deny entries the Deny entries are searched If the dialed number matches a Deny entry the call is restricted if no match is found the call is allowed Operation System The system automatically applies the assigned COS 2 117 iPECS SBG 1000 User Manual IP PBX Features Conditions 1 Dialing privileges are based on Station COS Programming VOICE CONFIG Station Registration Authorization Code amp COS System Data Toll Exception Table Related Features Day Night amp Ti
74. IEW Smart Business gateway IPECS SBG 1000 is Ericsson LG s internet Protocol iP Enterprise Communications Solution designed to meet the telecommunication needs of small sized business Smart Business gateway uses advanced packet voice and IP switching technology which is combined with a rich feature content to set a new standard in Voice over IP VoIP systems The system consists of basic one FXS port eight 10 100 Base T LAN Ethernet ports including four POE ports and one Wan Ethernet port one USB port iPECS SBG 1000 is installed on the desk and powered from an AC DC adapter which converts 100 240VAC to 48VDC With optional board the system can have one two FXO ports or one BRI port additionally and FXS can be increased two ports iPECS SBG 1000 supports a variety of Phones LIP Phones using iPECS Protocol SIP Terminals WIT 400H 88xx and analog single line devices With the LIP Phones commonly used features are activated with the touch of a single button Additionally most functions can be accessed from any telephone by dialing specific codes Providing an environment rich in features in addition to a fully featured voice intercom the iPECS SBG 1000 incorporates built In Auto Attendant AA and Voice Mail VM Remote Management such as Web Based Admin By employing packet voice and IP switching the iPECS SBG 1000 infrastructure can be employed for or can share the enterprise data network Further since al
75. II EXT 001 00 00 00 14 05 02 15 45 R RING 01 35 SESA Incoming call on CO Line 1 received on May 14 2002 at 3 45 pm rang the assigned stations for 1 minute and 35 seconds arearen meere aaa aamiainen maataan taimt mitattaan miea imtatata attamen amaina tamtamtam tamtami taimiaimtatatatataimtatatatataimtata taimtim i i STA CO TIME START DIAL CLI CPN NUM 1 COST ACCOUNT CODE DIAL CLI CPN NUM II 101 002 00 00 00 14 05 02 16 45 R RING 02 03 Lasel Station 101 rang for an incoming call on CO Line 2 on May 14 2002 at 4 45 pm rang for 2 minutes and 3 seconds Pet STA CO TIME START DIAL CLI CPN NUM 1 COST ACCOUNT CODE DIAL CLI CPN NUM II i 101 001 00 00 00 15 05 02 09 35 R 100 RING 00 49 E iaeaea a aaea a aaea aa eaoaai aaa aa aaa E a a a a aea eaa SoS Heb ee baaa aiaee a a a aaaea a a a aea a a a aea a a ae a a a Incoming call on CO Line 1 on May 15 2002 at 9 35 am forward from station 101 to station 100 and rang for 49 seconds EES i STA CO TIME START DIAL CLI CPN NUM 1 COST ACCOUNT CODE DIAL CLI CPN NUM II 104 002 00 00 00 16 05 02 11 06 G621 RING 01 32 AAAA Incoming call on CO Line 2 on May 16 2002 at 11 06 am routed to station 104 of Station Group 620 and rang for 1 minute and 49 seconds 2 44 iPECS SBG 1000 User Manual IP PBX Features ISSN STA CO TIME START DIAL CLI CPN NUM 1 COST ACCOUNT CODE DIAL CLI CPN NUM II 621 001 00 00 00 16 05 02 14 03 G621 RING 00 39 Incoming call on CO Line
76. M In addition administrator mailboxes may be used to record a broadcast message which is delivered to all mailboxes 2 68 iPECS SBG 1000 User Manual IP PBX Features Operation Station Voice Mail Attributes menu in Web Admin has Administrator MailBox option to mark the mailbox with administrative options If a mailbox is marked as an administrator the main prompt will offer to access administrative options press six After pressing 6 the options that can be performed from the mailbox are Administrator Mailbox To add a mailbox press 1 To delete a mailbox press 2 To reset a mailbox password press 3 To record a mailbox greeting press 4 To record a broadcast message press 5 To record a mailbox name press 6 e Add mailbox 1 Please enter the mailbox number Enter COS 1 5 Press 1 to confirm or to cancel and go back to administration main When confirmed the specified station can access to VSF e Delete mailbox 2 Please enter the mailbox number Press 1 to confirm or to cancel and go back to administration main When confirmed the specified station cannot access to VSF e Reset mailbox password 3 Please enter the mailbox number Press 1 to confirm or to cancel and go back to administration main The password for station is defaulted to be empty Authorization Code amp COS Station password is used for mailbox access in SBG e Record Mailbox greeting 4 Plea
77. MDR Attributes Station Message Detail Recording SMDR which is output over TCP channel contains details on both incoming and outgoing calls Various SMDR attributes can be assigned including output records for all calls or LD only call cost per pulse when using call metering etc The following Table describes SMDR Attributes Table 3 2 3 6 SMDR Attributes ATTRIBUTE DESCRIPTION RANGE DEFAULT Call Metering Selects the call metering signal from the PSTN NONE NONE to indicate call cost NPR Advice of Charge When assigned the system will analyze the No Service No Service Only when BRIU or BRIU2 Advice of Charge information in the Facility Italy amp Spain installed Message according to the ETSI specifications Finland with appropriate regional protocol support Australia Belgium ETSI STD iPECS SBG 1000 User Manual IP PBX Features Distance codes of up to two 2 digits each can be assigned If dialed as the 1st digits the call is considered an LD call codes use as wild card any digit ATTRIBUTE DESCRIPTION RANGE DEFAULT Save Enable The system can output all outgoing call ON OFF records ON or to allow for PSTN call set up OFF times only records for calls that exceed the SMDR Timer OFF refer to Start Timer Attribute Print Enable The system can output SMDR records ON ON automatically as they occur real time or only OFF when requested Wh
78. NDANT RECALL Description Unanswered or abandoned CO calls that remain unanswered for the Hold or Transfer Hold timer when appropriate will recall the station placing the call on hold If the call remains unanswered for the assigned Recall time the Attendant will receive a recall Both the Attendant and station will receive the recall signal for the Attendant Recall Timer period after which the system will disconnect and return the CO line to idle Operation System Attendant recall operation is automatic Conditions Programming VOICE CONFIG System Data Call Feature Timer Attendant Recall Timer System Data Call Feature Timer I Hold Recall Timer Related Features Hold Call Transfer Hardware 2 66 ATTENDANT STATION PROGRAM CODES Description Using the Attendant Station Program Codes the Attendant can print SMDR and Traffic reports on demand control certain user features record VSF announcements and enable disable Auto Service Mode Control etc Items are available using the Program Code directly or scrolling through the multi level display menu The following indicates the menu displays including the digit for selecting the item the item description and further required entries The various levels of the display menu are indicated by indentation Operation Attendant To activate an Attendant Station Program Code feature or function 1 Press the PGM button the Attendant Station Program Menu is displayed
79. NFIG Station Data Station Voice Mail Attributes VM COS System Data System Attributes Station VM Feature Usage Related Features Hardware VSF 2 33 10 Send Message Description A user can record the message and send it to other mail box with several options or distribution list The VM long option prompt is modified to add To send a message press 4 Operation To send a message 1 Record Voice Message a User press 4 in the main menu and record a message b The prompt will state At the tone please leave a message and to stop recording press pound key 2 Decision of Destination a The prompt will state Enter the mail box number or distribution list number followed by pound To spell the name press b To Mail Box i Enter the mail box number ii Refer to Step 3 c To Distribution List i Enter distribution list number and key ii The prompt will state Your message has been sent d To Spell Name i Press 2 72 iPECS SBG 1000 User Manual IP PBX Features ii The prompt will state Press one to search by first name Press two to search by last name then Enter the first 3 characters of the person s first name or Enter the first 3 characters of the person s last name iii Once 3 characters have been entered the system will check the entered characters for a match to the programmed name in Station Voice Mail Attributes menu Company Directory First Name
80. O line that was used for the original call If the CO line is busy a CO line from the same group will be selected and the saved number dialed If all CO lines from the group are busy the user will receive All Lines busy tone and may queue If there is no CO button the call will be presented on a LOOP button 4 Save Number Redial is protected from power failure SS Programming Related Features Individual Speed Dial Common Speed Dial LNR Last Number Redial 2 102 iPECS SBG 1000 User Manual IP PBX Features Hardware LIP Phone 2 60 SPEAKERPHONE Description LIP Phones equipped with speakerphone circuitry enable the telephone to be used hands free in two way conversations Operation LIP Phone To activate the Speakerphone 1 Press the SPEAKER button SPEAKER LED lights steady To switch from Handset to Speakerphone 1 When Handset is in use press the SPEAKER button SPEAKER LED lights steady 2 Replace Handset and Speakerphone is activated To terminate a Speakerphone call 1 When Speakerphone is in use press the SPEAKER button SPEAKER LED extinguishes Conditions 1 If Automatic Speaker Select is enabled for the station pressing a DSS CO LOOP or Speed Dial button will automatically activate the speakerphone 2 The MUTE button LED indicates the status of the Microphone when lit the Microphone is inactive 3 When Headset operation is assigned for the station the Speakerphone
81. Phone must be assigned with an AME Flex button for proper operation Operation LIP Phone To assign an AME button Ring Mode 1 Lift the handset and press PGM FLEX 64 0 SAVE Speaker Mode 2 91 iPECS SBG 1000 User Manual IP PBX Features 1 Lift the handset and press PGM FLEX 64 1 SAVE To screen a call in the Ring mode 1 Press the flashing AME button the caller s voice is broadcast over the station speaker and simultaneously stored in the Voice Mail box To stop the voice broadcast screening and leave the caller in Voice Mail 1 Press the illuminated SPEAKER button To talk with the caller and record the conversation in Voice Mail 1 Press the illuminated MUTE button To answer the call and cancel the voice message 1 Press the illuminated AME button the caller is connected and Voice Mail is disconnected Conditions 1 AME is supported only on an LIP Phone an AME Flex button must be assigned on the phone 2 If the user answers the call using the AME button the caller is connected in the normal manner the Voice Mail is disconnected and any message recorded by the caller is not stored when VSF is in use Programming Related Features VSF Integrated Auto Attd Voice Mail Hardware LIP Phone 2 48 AUTO CALLED NUMBER REDIAL ACNR Description This feature allows a station user to request and have the system retry a busy or no answer e
82. Programming Related Features Hardware 2 82 IP CALL RECORDING Description System can record automatically or manually using IPCR server IPCR IP call recording Server can be registered to iPECS SBG 1000 system The station with agent ID is automatically recorded about call external call Operation Registration Before registration you should install the IPCR server in PC based on linux os fedora 12 using install CD or downloading from our BCS web site 1 IPCR setting before registration to system 1 1 PBX registration system IP SIP ID SIP Password 1 2 IPCR Server registration 1 3 User registration 1 4 Channel registration 2 System should set register MAC table for IPCR s MAC or set to All Stations in Registratio n Table page 3 If SIP ID is not allowed SIP ID and password should be set in PGM 443 Programming Agent ID 1 Enter the number of IPCR s order in IPCR Agent page 2 Match Agent ID to favorite station 3 You can see the ACR Auto call recording or ODR On Demand Recording 4 You should choice STN Type for station But DID Type is for the future Two way recording 1 You should set IPCR group ex 620 and the SIP number of the IPCR as the member of IP CR Group 2 Automatic Recording Destination should be set the IPCR Group ex 620 Operation 1 IP Phone S100 without agent ID answered from IP phone S101 with agent ID A500 2 If S101 can conference 3 way S101 connects IPCR with the agent I
83. R AUTH REGIST 1 FORCED FWD TO DEST Operation LIP Phone To assign a Station User Program Code to a Flex button 1 Press the PGM button the Station User Program Menu is displayed 2 Press the desired Flex button 3 Dial the desired Station User Program Code and additional inputs that may be required 4 Press the SAVE button To activate a Station User Program Code feature or function 1 Press the PGM button the Station User Program Menu is displayed 2 Use the VOLA VOLY buttons as needed to display the desired menu item or dial the desired Station User Program Code and additional inputs as required Programming 2 107 iPECS SBG 1000 User Manual IP PBX Features Conditions Related Features Station Flexible Buttons Station Message Wait Call Back Wake Up Alarm Headset Compatibility Attendant Station Program Codes Hardware LIP Phone w Display 2 63 VOICE OVER Description Voice Over allows LIP Phones to receive a voice announcement through the handset receiver while off hook on a call CO or Intercom The Voice Over is muted so as not to interfere with the existing conversation The called station user may then respond to the calling party using Camp On response or DND Operation LIP Phone Placing a Voice Over OHVO while receiving busy 1 Dial 2 After splash tone begin announcement Responding to a Voice Over announcement 1 Use Camp On response procedure o
84. R Analysis timer or the system will disconnect and return error tone 2 59 iPECS SBG 1000 User Manual IP PBX Features 4 Messages are retrieved in LIFO Last in First out order Programming Related Features Message Retrieval Options Remote Message Retrieval Hardware VSF 2 33 3 3 Remote Message Retrieval Description The system permits remote users access to their mailbox After accessing the VSF Voice Mail operation follows the local procedures Operation Remote Caller To access Voice Mailbox from a remote location 1 Lift the handset 2 Dial the telephone number of a DISA assigned CO line assigned for answer by a VSF Auto Attd 3 Upon answer dial to receive the Request for Mail Box number prompt 4 Follow local access procedures Conditions 1 The conditions associated with Message Retrieval and Message Retrieval Options apply 2 The conditions associated with DISA apply Programming Related Features Message Retrieval Options VSF Auto Attendant Message Retrieval Hardware VSF 2 33 3 4 Message Retrieval Options Description 2 60 iPECS SBG 1000 User Manual IP PBX Features The user may dial the digit 9 to receive the VM Long Options prompt while in the Voice Mail Box including during or after a voice message or system prompt except when an option has been selected that requires user dialing Some options involving user dialing include the Message Retrieval Option 1
85. S SBG 1000 can send the User ID USE to the SIP Proxy for registering the ID Otherwise the Authentication user ID and password are used Registration Option In some situations during provisioning of the SIP Register Provision Server or Proxy it may be desirable not to attempt Provision registration This field may be used to determine if registration should occur Register User Name User ID Domain 64 characters Authentication User ID Authentication name assigned in SIP Proxy when 64 required for registration characters Authentication User User password as assigned in SIP Proxy when 128 Password required for registration characters Authorized Representative ID Representative ID table used for ID individuality 0 Table Index Contact Number User ID Name of Called Number Name of Called Number 3 5 iPECS SBG 1000 User Manual IP PBX Features ATTRIBUTE DESCRIPTION RANGE DEFAULT Route To Day Mode Period Call routing destination in Day Mode Station Group 631 Route To Night Mode Call routing destination in Night Mode Station Period Group 631 Route To Timed Mode Call routing destination in Timed Mode Station Period Group 631 See Caller Number First Call is routing according to the Call Routing by ON OFF OFF Caller Number if caller number is matched 3 1 3 4 Server Information Various parameters must be entered for proper operation of SIP Trunking including SIP proxy and Regis
86. SF MSG When e mail notification of a new VSF message is enabled the e OFF ON Attached mail may include the voice mail as a wav file attachment ON Message VSF MSG When ON play the data time stamp of VSF message OFF ON Date Time ON VSF MSG After sending VSF mail attached VSF message is deleted when OFF OFF Delete Message this option is ON ON 3 20 iPECS SBG 1000 User Manual IP PBX Features ATTRIBUTE DESCRIPTION RANGE DEFAULT VSF MSG Choose SMTP Security No Security No Security SMTP Security SSL TLS VSF MSG Choose SMTP Port 1 65535 25 SMTP Port VSF MSG Program VSF mail Sender mail Address e mail address Sender Mail Address VSF Backup A Phontage may monitor voice messages for another station as a OFF OFF Delete Option backup The Phontage will include the message count for the ON station in the Voice message count When enabled here the Phontage may delete messages for the station VSF Backup A Phontage may monitor voice messages for another station as a station Station backup The Phontage will include the message count for the station in the Voice message count This field defines the Phontage station number that will be used as the VSF back up VSF Backup A Phontage may backup VSF Prompts OFF OFF Prompt ON Table 3 2 1 66 2 VM COS Attributes ATTRIBUTE DESCRIPTION RANGE DEFAULT Greeting Length This defines maximum user greeting
87. STORE COS enter station range 4 ISOLATE CO FAULT 5 REC VSF ANNCEMENT enter VSF Announcement 001 072 9 USB UPGRADE WHTU SUBSCRIBE Condition Programming Related Features SMDR Station Message Detail Recording Traffic Analysis VSF Integrated Auto Attd Voice Mail Dial by Name Station User Programming amp Codes Hardware LIP Phone 2 67 ATTENDANT CALL QUEUING Description Any station can call the Attendant by dialing the Attendant Call code 0 When an Attendant call encounters a busy signal the call is queued to the Attendant the call will be delivered to the Attendant 2 112 iPECS SBG 1000 User Manual IP PBX Features Operation To call the Attendant 1 Dial Attendant Call Code Condition 1 The ICM calling party will receive ring back tone or MOH as specified while queuing 2 Calls to the Attendant s station intercom number are sent to the Attendant station dialed as with any intercom call Programming VOICE CONFIG Station Data Station Hold Music Related Features Attendant Position Intercom Call ICM Call Hardware 2 68 DISABLE OUTGOING CO ACCESS Description The Attendant can place CO lines out of service disabling outgoing calls on the CO path This is normally done in the event of an undetected fault interrupt service on a CO path Incoming calls continue to be processed normally Operation Attendant To disable enable Outgoing CO access toggle
88. Station Data Authorization Code amp COS System Data Toll Exception Table Related Features Class of Service Day Night Timed Ring Mode Hardware 2 73 SIP EXTENSION SERVICE Description The iPECS SBG 1000 system supports standard SIP phones compatible SIP phones support the IETF standard RFC3261 for real time communications over the internet Once registered iPECS SBG 1000 will deliver services to the SIP Phone 2 119 iPECS SBG 1000 User Manual IP PBX Features Three steps should be followed for SIP phones to be registered to iPECS SBG 1000 and receive services from the system SIP phone Lock key installation Station User Login configuration for SIP phone and SIP phone configuration Operation Web Admin To install the Lock key 1 Enter Web Admin Select Voice Maintenance gt Appliances Control gt Lock Key Install Enter the proper Lock key in SIP Phone field Click Save button Fon To configure Station User Login for SIP phone 1 Enter the Web Admin Select Voice Install gt Station Registration gt Station User Login Enter ID Password and Desired Number Click Save button Fon WIT 400H Press Menu 8 Settings 1 Profile Settings Edit System Default profile or add new profile about WLAN and network configuration Press Menu 8 Settings 2 SIP Setting Edit Phone Number Display Name Password SIP Domain Proxy IP and Proxy Port The Phone Number must be the desired station number and al
89. Station Registration Shorter time will make more traffic More than 10 0 30 3600 3600 Timer minute recommended 0 means registration timer is seconds disabled Record Warning Repeat If record warning tone is set and this timer is set 00 999 0 Timer greater than 1 it works periodically when it s seconds recorded DISA Delay Timer It is only used for Russia 0 9 0 When DISA incoming call system is answer for DISA call after DISA Delay Timer DISA announcement is played DISA Answer Timer It is only use for Russia 0 9 0 When DISA incoming call System is connected after DISA Answer Timer Unsupervised Conference This timer determines the duration of an 00 99 10 Timer Unsupervised conference before the station is minutes recalled or the conference is dropped Open Loop This entry sets the duration of open loop that will be 00 20 0 recognized as a Disconnect Signal 100 msec CO CUT OFF TIMER Allowed duration of CO call 00 99 00 minutes 00 means disable 3 2 3 3 Day Night Timed Schedule The system can be programmed to automatically select the Ring and COS mode based on time of day and day of week Three Ring amp COS modes are available Day Timed and Night The Ring assignments are as defined in the Call Routing by Line and Ring Assignments Table COS assignments are made according to Authorization Code amp COS 3 28 iPECS SBG 1000 User Manual IP PBX Features The start times for Day Night and st
90. The CO Line button LED provides the status of the CO Line This button is only available in an attendant station With the exception of CO Line buttons and Loop button Flex buttons can be assigned at the station by the end user Operation LIP Phone To assign a Flex button at the station 1 Press the PGM button 2 Press the desired Flex button 3 Dial the digits from the Flexible Numbering Plan 4 Press the SAVE button OR 1 Press the PGM button 2 Press the desired Flex button 3 Press the PGM button 4 Dial the digits from the Station User Program Code refer to Section 3 67 or Fixed Number Plan 5 Press the SAVE button 2 104 iPECS SBG 1000 User Manual IP PBX Features Conditions 1 The LOOP buttons provide a status indication for the call as long as the station has supervisory control 2 A station may have multiple LOOP buttons 3 The priority for the appearance of a CO call transfer is first a direct CO Line appearance CO button if not available a LOOP appearance is used If there is no appearance available the transferring station recalls immediately Programming VOICE INSTALL VOICE CONFIG Numbering Plan Station Data Flex Buttons Related Features Flexible Numbering Plan Station User Programming amp Codes Hardware LIP Phone 2 62 STATION USER PROGRAMMING amp CODES Description LIP Phone users can program an array of functions and features access s
91. Unsupervised Conference and may require entry of an Authorization Code 10 Off Net forward calls are not answered until the system completes dialing of the external call 11 the call regardless of internal or external is then connected to the Off Premise call An unlimited number of stations may be set up in a Call Forward chain forwarding calls from one station to the next a station cannot forward calls to a station already a part of the chain 2 5 iPECS SBG 1000 User Manual IP PBX Features 12 Calls to a Call Forward chain will progress as appropriate through the chain to the last station if the last station enters DND CO calls revert to the previous station while intercom calls receive a DND tone 13 No Answer forward will employ the Station No Answer Forward Timer unless it is set to zero in which case the System No Answer Timer is used 14 If the Attendant activates Unconditional Call Forward the receiving station will receive Attendant calls and recall ring if the receiving station is an LIP Phone the user will be able to activate features normally reserved for a Main Attendant Programming VOICE CONFIG System Data Call Feature Timer Call Forward No Answer Timer Related Features DND Do Not Disturb Station Groups Individual Speed Dial Common Speed Dial Intercom Answer Mode Call Forward Preset Hardware 2 3 CALL FORWARD PRESET Description With Preset Call Forward calls to a station forward t
92. VE button Conditions 1 Only Attendants can change Day Timed Night Ring Mode for the system manually and program the Auto Ring Mode Selection Table 2 2 iPECS SBG 1000 User Manual IP PBX Features 2 Stations receive incoming ring for CO lines based on database assignment and the system mode Day Night Timed when the call arrives 3 When the Day Night Timed Mode Table is programmed the ring is changed automatically based on the times assigned in the table 4 The Attendant always has manual control of System mode by enabling disabling the Auto Service Mode Control Programming VOICE CONFIG CO Line Data Call Routing by Line CO Line Data Ring Assignment Table System Data Day Night Timed Schedule Related Features CO Ring Assignment Hardware 2 2 CALL FORWARD Description Users may have selected incoming calls re routed to other stations station groups the VSF or over a system CO line Off Net The user selects the type and condition under which calls are to be forwarded by entering a Call Forward code as follows Code 0 Remote Call Forward forwards all calls to the station except recalls activated from a remote station Call Forward Follow me Code 1 Unconditional all calls to the station except recalls are forwarded internally or externally immediately upon receipt Code 2 Busy if the station is busy forwards all calls except recalls to the selected station Code 3 No An
93. a DISA Line is marked for Authorization Code entry the caller will hear DND Warning tone and must input a valid Authorization Code to continue In case of an entry error the user may retry entry of the code In case of multiple entry errors the user may retry entry based on the DISA Retry counter A user must enter a valid code within the number of attempts assigned as the Auth Retry Count The default Station Authorization code is the station number and 7 The total number of Authorization codes is provided in Table 1 4 1 An Authorization code may include any dial pad digit except Duplicate or conflicting System Authorization codes are not allowed when using the older and code operation For example code 1234 conflicts with code 123 and cannot be recognized as a unique code Since the index operation employs the table index and the station number forms part of the Station code conflicts will not occur and duplicate codes are allowed for these types of Authorization code Use of Authorization codes varies based on the system nation code In some regions particularly the US and UK a System Authorization code may be required for DISA access Entering a Station code on a DISA line will fail in these areas Programming VOICE CONFIG Station Data Authorization Code amp COS System Data System Attributes DISA Retry Count System Data System Attributes Auth Retry Count System Data System Attrib
94. a feature or program the station will receive the howler tone as an error indication and the call attempt will be abandoned In order to complete the call the user must return to on hook and restart the call Operation System The system will deliver howler tone automatically as required Conditions 1 Howler Tone is sent after a period of about 30 sec of error tone 2 Lock out occurs when howler tone starts Programming 2 116 iPECS SBG 1000 User Manual IP PBX Features Related Features Intercom Lock Out Hardware 2 2 DIALING RESTRICTIONS 2 72 1 Class of Service Description Dialing privileges can be assigned for each station the dialing privileges are designated according to the Station Class of Service COS assignments as shown in the following tables Users placing an outgoing call or dialing after answering a call will be allowed one of the four Station COS privileges assigned Table 2 72 1 Station Class of Service Station COS Dialing Restriction No restrictions are placed on dialing Assignments in Exception Table A are monitored for allow and deny numbers Assignments in Exception Table B are monitored for allow and deny numbers Assignments in Exception Tables A amp B are monitored for allow and deny numbers The leading digit cannot be a Long Distance code and assignments in Exception Table C apply Number of digits cannot exceed LD digit count and assignments in
95. ain is signaled If the last station has entered DND CO calls revert to the previous station signaling until answered or abandoned 5 Internal Busy or No Answer will only operate when the internal call encounters a busy state or no answer respectively External Busy or External No Answer will only operate when the external call encounters a busy state or no answer respectively 6 Preset call forward status is not shown in the station s LCD display 7 A station in a Station Hunt Group Circular or Terminal can be assigned to receive incoming hunt calls overriding any Call Forward That is either the system recognizes the Forward condition and bypasses hunt calls around the station or routes hunt calls to the station based on the system database 8 No Answer forward will employ the Station No Answer Forward Timer unless it is set to zero in which case the System No Answer Timer is used Programming VOICE CONFIG Station Data Preset Call Forward System Data Call Feature Timer Call Forward No Answer Timer Related Features Call Forward Off Hook Signaling VSF Integrated Auto Attd Voice Mail DND Do Not Disturb Hardware 2 4 CALL PARK Description A user may place an active CO call in a special holding location Call Park Park Orbit for easy access from any station in the system default 601 610 Operation LIP Phone To park an active external call 1 Press the TRANS button 2 Dialthe Call Park Park Orbit
96. aiting for the party to answer Programming VOICE CONFIG System Data Call Feature Timer Paging Timeout Timer Related Features Paging amp All Call Pag Hardware 2 87 iPECS SBG 1000 User Manual IP PBX Features 2 43 CO RING ASSIGNMENT Description Each station in the system can be programmed to provide an audible signal when the system detects an incoming call on specified CO lines Separate ring assignments are made for Day Night and Timed Ring operation mode In addition the audible signal at the station can be delayed by 1 to 9 ring cycles allowing other stations to answer the call first Operation System Operation of this feature is automatic Conditions 1 Separate assignments are made for stations to ring in the Day Night and or Timed Ring mode 2 A busy station receives the Muted ring or Call Waiting tones as appropriate for the station s off hook ring assignment 3 The system Ring mode can be selected manually or automatically In Automatic mode Day Night selection is determined based on the Automatic Ring Mode Selection table the Attendant has manual control over the Ring mode selection 4 The Attendant s LCD displays Night and Timed Ring Mode and the DND button LED will flash 5 Ifa CO line is not assigned to ring at any station incoming calls on the CO line will ring the first available Attendant Programming VOICE CONFIG CO Line Data Call Routing by Line CO Line Data Rin
97. al access code 58 CO Line System Hold Code to place a CO Line call on System Hold 67 Retrieve Any Of Held CO Dial code to access last CO Line or IP channel from 8 Line Hold Retrieve Specific Held CO Dial code to access a specific CO Line IP channel from 8 Line Hold Company Directory Name Code to check and change recording station subscribe 68 name of Company Directory feature 3 1 6 2 E 164 Management SIP extension ex iPECS Communicator may have own phone book and it can be written in E 164 format E 164 format telephone number is needed to be converted to make it go out through PSTN And an incoming external calling party number that is written in normal PSTN format is needed to be converted to E 164 format to match SIP extension s phone book telephone number that is written in E 164 format E 164 management can support the conversion from E 164 format to normal PSTN format for outgoing call and from normal PSTN format to E 164 format for incoming CLI 3 13 iPECS SBG 1000 User Manual IP PBX Features Table 3 1 6 2 E 164 Management ATTRIBUTE DESCRIPTION RANGE DEFAULT Area Code My Area Code decision of Long Distance or Local Call Usage gt Digit Conversion between E 164 and normal format Max 5 digits International Access Code 00XXXX to access International call service provider Usage gt Digit Conversion between E 164 and normal format Max 5 digits Local Number Digit
98. all from System Hold 1 Lift the handset 2 Dial 8 Held CO Call Access code 3 Dial the CO line number Conditions 1 When a CO line is placed on System Hold the button LED will flash at 30 ipm it will wink at the holding station and will flash at all other stations 2 Acall on System Hold can be retrieved from any station allowed access to the CO line in the system database using the CO line button or the Held CO call access code 3 The LED of LOOP buttons will display the CO line status Programming VOICE CONFIG System Data Call Feature Timer Attendant Recall Timer System Data Call Feature Timer System Hold Recall Timer Related Features Call Transfer Hold Recall Hardware 2 21 2 Hold Recall Description When a user places a CO call on hold a hold timer is activated If the timer expires the held call will recall at the station for the I Hold Recall time If the call remains unanswered the call is placed on System Hold and the Attendant also receives a recall for the Attendant Recall time If still 2 28 iPECS SBG 1000 User Manual IP PBX Features unanswered after the Attendant Recall time the CO call is disconnected and the appropriate circuits are returned to idle Operation Hold Recall operation is automatic Conditions 1 Separate timers are assigned for the various types of hold System Transfer etc 2 If the I Hold timer is set to zero the station will not receive a r
99. ame CO line Group to place the call Using Last Number Redial will cancel Automatic Called Number Redial if active 4 The LNR buffer is not stored in non volatile memory and will be erased if power to the system is lost 5 Manually dialing a Flash during an outgoing call will cause only those digits dialed after the Flash to be stored in the LNR buffer Programming 2 Related Features Save Number Redial SNR Individual Speed Dial Common Speed Dial Hardware 2 25 MOH Music ONn HOLD Description When a call is placed on hold the system will deliver audio from the defined MOH source In this way the connected user can determine that the connection is still active A message or music recorded in the VSF can be employed as MOH The Attendant records the VSF announcement for MOH and VSF MOH is assigned as the MOH source Operation System Operation of MOH is automatic Attendant To record a VSF announcement for MOH Press the PGM button Dial 05 VSF Record code Dial 071 VSF MOH Announcement number The current announcement is played followed by the Press to record prompt Dial After the record prompt and beep tone record message Press the SAVE button to stop recording and save the message ALO Ore 0O D 2 32 iPECS SBG 1000 User Manual IP PBX Features Conditions 1 Only VSF announcement number 71 may be used for the MOH message Programming VOICE CONFIG Station Data Station H
100. ansfer While on a CO call to perform an Unscreened Call Transfer 1 Press TRANS 2 Dial the station to receive the transfer 3 Hang up to complete the transfer OR 1 Press the DSS BLF button for the desired station 2 Hang up to complete the transfer To perform an Screened Transfer while on an ICM call 1 Press TRANS button 2 Dial Station to receive call 3 At answer or Splash tone announce call iPECS SBG 1000 User Manual IP PBX Features 4 Hang up to return to idle OR 1 Press DSS BLF button for the desired station 2 At answer or Splash tone announce call 3 Hang up to return to idle To perform an Unscreened Transfer while on an ICM call 1 Press TRANS button 2 Dial Station to receive call 3 Hang up to return to idle OR 1 Press DSS BLF button for the desired station 2 Hang up to return to idle SLT While on a CO call to perform a Screened Call Transfer 1 Momentarily depress the hook switch 2 Dial the station to receive the transfer 3 At answer or splash tone announce the call 4 Hang up to complete the transfer While on a CO call to perform an Unscreened Call Transfer 1 Momentarily depress the hook switch 2 Dial the station to receive the transfer 3 Hang up to complete the transfer To perform a Screened transfer of an active Intercom call 1 Momentarily depress the Hook switch 2 Dial Station to receive call 3 At answer or Splash tone announce call 4 Ha
101. antchannes 1 Attendants O El JUSBHostPot n O Fang Zones tO StationGroupss tT Authorization Codes 1 Capacity S W license decides the number of total stations and the maximum available number of VoIP channel Capacity S W Total VoIP pe y DECT Usage 3 License Stations Channel Normal 12 3 Extended 24 oar 2 Basic iPECS SBG 1000 has only 1 FXS port and FXS FXO and BRI port capacity depends on the optional board as follows Optional Board CSIU Basic 1 1 2 Cum clua BRIU BRIU2 3 Up to six 6 DECT stations can be registered but only four 4 DECT stations can place a call or get a ring simultaneously 4 PFT is connected to FXO LINE1 and it works only with CSIU CIU1 CIU2 and CIU4 Po eR a ray or 1 oo tae oll EC ea SO e ee si oo 4 Ee iPECS SBG 1000 User Manual IP PBX Features 5 The capacity for Voice Mail Box depends on the lock key for the VSF Memory Extend 1 5 HARDWARE DESCRIPTION iPECS SBG 1000 can be mounted on any flat surface itself The external AC DC adaptor 48Vdc 0 8A feeds power to the System iPECS SBG 1000 includes battery back up circuitry using a long life Lithium battery to maintain the real time clock and prevent loss of system database during power fail Connection ports Inthe right side gt One WAN port RJ 45 10 100 1000 Base T Ethernet port gt 8LAN ports RJ 45 10 100 Base T Ethernet port gt One basic FXS port RJ 45 gt One MISC
102. ard and the Attendant station returns to idle status Conditions Programming Related Features Call Forward DND Do Not Disturb Attendant Position Hardware 2 114 iPECS SBG 1000 User Manual IP PBX Features 2 70 SLT BROKER CALL Description Broker Call allows the SLT user to engage in 2 calls at once alternating between the two parties so that the conversation with each party is private There are two types of Broker Call Transfer and Camped On Transfer Broker Call 2nd Call is originated by SLT user Camped On Broker Call 2nd Call is delivered to the SLT through a Camp On Operation SLT To activate a Transfer Broker Call 1 While on an active call external or intercom momentarily press the hook switch intercom dial tone received and call is placed in Exclusive Hold state 2 Place second call 3 To alternate between calls momentarily press the hook switch To activate a Camp On Broker Call 1 While on an active call external or intercom 2 Receive a Call Waiting Camp On tone 3 Momentarily press the hook switch intercom dial tone received and call is placed in Exclusive Hold state 4 Dial 66 Camp On Answer feature code camped on call is connected To alternate between the calls 1 Momentarily press the hook switch 2 Dial 66 Camp On Answer feature code Conditions 1 After performing the hook switch flash if the call results in an error busy no answer or an abnormal st
103. art and end times for Timed modes are programmed for each day of the week After Timed end time the mode goes to Day if time is less than Night mode The Attendant can override the Automatic selection and select the desired Mode Day Night or Timed manually 3 2 3 4 Toll Exception Table There are three Toll Restriction Tables arranged in pairs Each pair consists of an Allow Table and a Deny Table Each Toll Exception Table permits entry of 50 Allow codes and 50 Deny codes Each code can contain up to 20 digits including digits 0 9 as a wild card any digit and as the end of entry mark Based on Table entries stations or DISA users are allowed or denied dialing specified numbers The following rules apply to establish restrictions based on the Table entries If entries are only made in the Allow Table only those numbers entered can be dialed all other dialed numbers will be restricted If entries are only made in the Deny Table only those numbers entered will be restricted and all other numbers can be dialed When there are entries in both the Allow and Deny Table pair if the number is in the Deny Table the number will be restricted otherwise the number can be dialed without restriction 3 2 3 5 Emergency Dialing The Emergency Code Table is used to identify emergency numbers which when dialed will override all COS dialing restrictions An Emergency Code number may be up to fifteen 15 digits in length 3 2 3 6 S
104. ate the SLT user may momentarily press hook switch to retrieve the held call 2 During a Transfer Broker Call if the SLT user goes on hook the Broker Call parties are connected completing a Call Transfer 3 During a Transfer Broker Call if the active caller disconnects from the SLT user the held party if another station is connected to the SLT 4 If the held party is a CO call the SLT user receives error tone and may go on hook to receive recall and retrieve the held call 5 During a Camp On Broker Call if the SLT user goes on hook the active call is disconnected and the held call recalls to the SLT 2 115 iPECS SBG 1000 User Manual IP PBX Features 6 During a Camp On Broker Call if the active party disconnects from the SLT the SLT user receives error tone the SLT user may momentarily press the hook switch to retrieve the held party or go on hook and receive recall 7 H after the hook switch flash the user takes no action for the dial tone timer the SLT will receive an error tone if the SLT returns to an on hook state the SLT automatically will receive a recall ring Programming Related Features Message Wait Call Back Call Waiting Camp On Call Transfer Hardware 2 71 SLT HOWLER TONE Description When a SLT station goes off hook and does not initiate dialing in the Dial tone timer duration delays dialing between digits in excess of the inter digit time or stays off hook at the completion of activating
105. ateateteaduanasens 1 5 1 6 Specifications sinner aNeeeRs 1 6 2 Call dE 2 1 2 1 System nn EE 2 1 2 1 1 LCD Date Time Format Conti EE 2 1 2 1 2 Auto Service Mode Control EE 2 1 2 1 3 Day Night Timed Ring Mode 2 2 2 2 Call E EE 2 3 2 3 Call Forward PCS E 2 6 SS E E A E E E E 2 7 2 5 Gall ca 9 ee eee ee 2 8 2 5 1 Directed Call Pick Up ciscsssicaveassushinseaeanedessenannanancuevanvavavausacnasCorvinandiuerdevva 2 8 2 5 2 Group Call PIG Ue EE 2 10 2 6 Call Transfer tian 2 11 20 1 Gall Transfer Stati E 2 11 2 0 2 Call E 2 13 2 0 0 Call Transfer Voice Mall jacciscasnsonecseaseonivavesennveancuvsaneevpesseateastesdennnavaunsys 2 14 2 7 TIR le Neu Ee 1 DEE 2 15 2B CO RT 2 16 29 CO QUGUING E 2 17 2 10 Three Party Voice Conference ccsseeeeeeeeeeeeeeeeeeeneeeeeeeeeeeeeeeeseeeeeeeeeeeeeeeneees 2 18 2 11 Customer Site leese 2 19 212 7 EE 2 20 2 13 Delayed CO RIN WE 2 20 2 14 Delayed Auto Attendant cccccccccsssssseeeeeeeeeeeeeeeeeeeeeneeeeeeeeeeeeeesseeeeeeeeeeeeenenees 2 21 2 15 Diagnostic Maintenance sicciinintitatrtntitatitntetaretnietatetatitatetnietatntnnsdiaiainisindiiainnauanns 2 22 2 16 Dial by NamMe iiss cccdapiccntadin innean ei dan einean e iaia aaan E Con aande nania eean 2 22 iPECS SBG 1000 User Manual IP PBX Features 2 17 DND Do Not Disturb soe ns srs creemrere net oe tc aemmreteaet iaeucdanmneeducdiueeeanuaucceantieans 2 24 2 18 Emergency Call sccsccscccscccscecscccsan
106. ation Data Station Voice Mail Attributes VSF MSG Related Features VSF Auto Attendant Hardware VSF 2 33 3 6 Voice Mail Back up Station Description With the VSF an iPECS soft phone Phontage user receives notification of new messages for assigned stations The soft phone will indicate the total messages for the assigned stations and the soft phone The soft phone user can download the messages for other stations to the hard drive of the soft phone PC and using the soft phone application manage the messages on the hard drive If enabled the soft phone user may delete voice messages from the VSF memory 2 62 iPECS SBG 1000 User Manual IP PBX Features Operation System System automatically notifies back up station of new messages Phontage See Phontage Guide Conditions 1 Voice messages are stored in the VSF and must be expressly deleted Deleting messages from the soft phone hard drive does not delete the message from the VSF memory 2 It is not possible to backup VSF Messages to Phontage PC when Phontage is connected remotely in R NAPT mode Programming VOICE CONFIG Station Data Station Voice Mail Attributes VSF Backup Related Features VSF Auto Attendant Hardware VSF 2 33 3 7 Voice Mailbox Settings Description The user can program the Mail Box settings for their mailbox including a security password and a greeting When a user presses 8 while retrieving messages the Mailbox Setting
107. ay be duplicated in the Leading Digit Table Using a different LDT Index will make each entry unique The system will use the lowest matching entry 3 When Direct CO LCR is used on an ISDN line an ISDN information message with the Called party Info Element which includes only the numbering plan and numbering type is sent to 2 142 iPECS SBG 1000 User Manual IP PBX Features the ISDN to maintain the ISDN connection while the user finishes dialing and the system modifies the digits 4 For Direct CO LCR the number of digits for the LDT Table should be programmed considering the dial tone time out of the network 5 Since a CO path is connected Direct CO LCR does not support the Alternative DMT index which allows the system to select a second or alternative CO path to place the call 6 If the LCR CO group is not assigned the system will not seize a CO line call and make internal call 7 If the LCR CO group is assigned as the unused group the system it will seize a CO line according to the station attributes Programming VOICE INSTALL CO Line Registration LCR Attribute CO Line Registration LCR LDT CO Line Registration LCR DMT CO Line Registration LCR Initialization Related Features CO Access CO Line Groups ISDN Integrated Service Digital Network Station Flexible Buttons Hardware 2 89 DIAL PULSE SIGNALING Description An analog CO line will send dial pulse signals to the central office If program
108. ays that activate External Control Contacts The contacts can be assigned to one of several functions including a Door Open Contact When used as a Door Open Contact the contact is connected to a door lock release mechanism When the Attendant Station receives the Door Bell signal the user may dial the Door Open code to activate the contact LIP Phone users may assign a Flex button as a DOOR OPEN button Operation LIP Phone To assign a Flex button as an DOOR OPEN button to terminate the Alarm Signal PGM FLEX Door Open code SAVE To activate the relay contact 1 Lift handset or press SPEAKER button 5 Dial Door Open code 6 Hang up to return to idle Or 1 Lift handset or press SPEAKER 7 Press the DOOR OPEN button 8 Hang up to return to idle Conditions 1 The contacts are rated at 1 amp 24 VDC Programming VOICE CONFIG System Data Alarm Attributes Related Features Alarm Signal Door Bell Hardware External Control Contact connected to a door lock release mechanism 2 126 iPECS SBG 1000 User Manual IP PBX Features 2 79 MOBILE EXTENSION Description A mobile phone may be registered to a station allowing the mobile phone to place and receive calls through the system SIP or ISDN DID calls are sent to the users LIP Phone and the active registered mobile phone simultaneously If the mobile phone is paired with a Hunt group station Hunt group calls routed to
109. be placed in queue for a busy CO line 1 Press busy CO or CO GRP button 2 Press the MSG CALLBK button confirmation tone is received 3 Hang up the MSG CALLBkK LED flashes To cancel the queue from the queued station 1 Press the MSG CALLBK button the MSG CALLBk LED extinguishes SLT To request to be placed in queue while receiving an All Lines Busy signal 1 Momentarily press the hook switch 2 Dial 56 Callback feature code To cancel the queue from the queued station 1 Lift the handset 2 Dial 56 Callback feature code System When a CO line becomes available 2 17 iPECS SBG 1000 User Manual IP PBX Features 1 The System will send a distinctive Queue recall to the station that was first in queue the appropriate CO LED button will flash 2 The CO line and station will appear busy to all other users Conditions 1 ACO line can have any number of simultaneous queue requests 2 A station may only have a single active CO queue request activating a new queue request will replace and cancel an existing queue 3 A Queue recall will always signal the station with a tone ring ignoring the station s assigned Intercom Signaling mode 4 Queue recall will bypass a busy station and place the station at the bottom of the queue list 5 Queue recall will signal a station for 15 seconds after which the station is removed from the queue the queue is cancelled Programming Related Features CO
110. be routed over the network to the DECT handset location Enter the registered station number select Mobility ON or OFF and click SEND Displays all registered DECT handsets Station Number Station number Registered Stations 3 1 3 CO Line Registration 3 1 3 1 CO Channel List CO channel list is displayed on this page a user can view CO line numbers and connect status of each CO channel In addition a user can change the usage of each CO channel or CO line name and jump to routing program for each CO line types Call Type Calling Num Plan Called Num Plan and TEI Type can be configured for BRI line And Signal type DTMF or Pulse can be configured for analog CO line 3 1 3 2 MSN Configuration This page is enabled only when iPECS SBG 1000 has BRI port BRIU option board is installed MSNs can be assigned in iPECS SBG 1000 up to 24 Calling Called IDs Those values are used for CLI of outgoing call and for incoming call routing Last 3 digits of IDs are treated as flexible DID table bin while incoming call routing 3 1 3 3 SIP ID Configuration Various parameters must be entered for proper operation of SIP Trunking including SIP registration related information and the program for incoming call routing Table 3 1 SIP ID Configuration Attributes ATTRIBUTE DESCRIPTION RANGE DEFAULT Table Utility If registration is enabled refer to Registration USE NOT NOT USE Option the iPEC
111. bles can be initialized to the default no entries state A user can program Voice Mail Group Numbers using this page A user can upload system prompt information using this page system prompt can be uploaded with rom format or wav format Prompt Upload menu upload rom file 96Wxxxx rom is nation Le PM IT GS KR etc xxxx indicates the version Individual Upload menu upload wave file 1 wav 999 wav system prompt should be G 711 u law wave file format _ N A user can upload and download announcements with rom format or wav format 1 Individual upload download upload wav file 1 wav 72 wav 2 SysGreeting upload download upload rom file SGTYPE1 rom FAX Configuration page displays the logical station number of SLT port a user can change FAX utilization of each SLT port and also can make T 38 service enabled for FAX 3 12 iPECS SBG 1000 User Manual IP PBX Features 3 1 6 1 Numbering Plan Feature dial codes for the system can be assigned using the System Flexible Number Plan Feature codes should be one 1 to four 4 digits in length and must not conflict For example Feature codes 53 and 536 represent a conflict The system will not update the database until correct data is entered The Table provides a brief description for each feature and default codes Table 3 1 6 1 Flexible Numbering Plan ATTRIBUTE
112. busy an available CO line in the same group will be seized 3 The ACNR Retry Counter decreases by one when the system completes the dialed number 4 When the ACNR Pause Timer expires if the station is in a busy state the ACNR Delay Timer is invoked 5 Upon completion of dialing the system will monitor the call for progress signals Programming VOICE CONFIG System Data Call Feature Timer ACNR Delay Timer System Data Call Feature Timer ACNR Pause Timer System Data Call Feature Timer ACNR Retry Counter System Data Call Feature Timer ACNR Tone Detect Timer Related Features LNR Last Number Redial Speakerphone Mute 2 93 iPECS SBG 1000 User Manual IP PBX Features Hardware LIP Phone 2 49 AUTO RELEASE OF SPEAKER Description After completion of certain features the SPEAKER turns off automatically returning the LIP Phone to idle Operation System Auto Release of speaker operation is automatic for supported features Conditions 1 This feature applies to all User and Attendant Programming except CO line Disable and Version Display 2 Auto Release of SPEAKER also applies to features including Call Park Call Back Call Forward and CO Queuing 3 If during Station User Programming erroneous data is entered error tone is received and the user must correct the error before the station will return to idle automatically Programming Related Features Hardware LIP Phone
113. by checking the Auto Drop When CO Lines are programmed to Ring to a VSF Group as an Automated Attendant the Ring signal can be on an immediate or delayed basis allowing other stations groups to be assigned Ring and answer prior to signaling the AA The delay is defined in seconds from 00 to 30 When a call is received the system may use the ICLID Incoming Caller ID to route the call The system will delay routing a call for ICLID ring timer while awaiting ICLID If ICLID ring timer is 0 ICLID routing is disabled This page is enabled only when iPECS SBG 1000 has BRI port BRIU or BRIU2 option board is installed These characteristics are required for proper operation of the system and BRI incoming call destination selection Table 3 2 2 2 Call Routing by Called Number ATTRIBUTE DESCRIPTION RANGE DEFAULT Name of Called Number Name of Called Number Route To Day Mode Period Call routing destination in Day Mode Station Group 631 Route To Night Mode Call routing destination in Night Mode Station Period Group 631 Route To Timed Mode Call routing destination in Timed Mode Station Period Group 631 See Caller Number First Call is routing according to the Call Routing by ON OFF OFF Caller Number if caller number is matched 3 23 iPECS SBG 1000 User Manual IP PBX Features 3 2 2 3 Call Routing by Caller Number The system can employ Incoming Calling Line ID ICLID to determine the r
114. cccwsciceiecesesesiencesesecerecarsneserecacesanessuerasiueseceteeetarestvecewstscerenadan 2 76 2 35 Direct Station Select Busy Lamp Field DSS BLEF ssssseseeeeeeeeeeeeeeeees 2 77 2 36 Intercom Gall ICM Call cicsiieccncsncccenscacectsancrccnscncedeuscaccceuscaceacuscncsceuscccsnausansects 2 78 2 37 Intercom Call tegen dE dE 2 79 2 38 Intercom Caller Controlled ICM Signalinng eccceeeesseeeeeeeeeeeeeeeeeeeeeees 2 80 2 39 Intercom Lock Out EE 2 81 2 40 Intercom Step Gall seisicisiesarcsaccsescnccasanceacavensescnscadsadesancucsauenssadeteadsadansasuecssancnacawa 2 81 2 41 Message Wait Call Back Esseg eegenen 2 82 2 41 1 Station Message Wait Call Back 2ccc2ccccsecccsaesticasanewendnccadieanedeettantaaeae 2 82 2 41 2 Message Wait Reminder TONn sssssssssssnsnsererersrreseserenersrsesesererererseses 2 84 P PA t o Uu T AE 2 85 2 42 Paging amp All Call Paging eu 2 85 2 42 2 Meet Me Page Ais Wer 1degedgeueid det geed erte deet Aeddi 2 87 2 43 CO Ring Assignment snsssssnnnnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnmnnn 2 88 2 44 CO Line Release Guard Time sseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 2 89 245 PRU e DEE 2 89 yes Sal Mel EE 2 89 2 46 Calling Called Party Identification ccccccesseeeeseeeeeeeeeeeeeeeeeseneeeeeeeeeeeeneees 2 90 2 47 Answering Machine Emulation ccccceeeeseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseneees 2 91 2
115. cifically related to a given station and intended for a single user The System Authorization Codes are intended for use by any station in the system The Station Authorization Codes includes the associated station number and the assigned code The structure of the System Authorization code can be set as either or the Authorization table index and the code digits The later allows duplicate codes to be employed using entry of table index to provide a unique identification of the entry Operation LIP Phone To enter an Authorization Code when second dial tone is received 1 Dial the station number for the Station Authorization code or for a System Authorization Code dial or and the Authorization table index 2 136 iPECS SBG 1000 User Manual IP PBX Features 2 Dial the corresponding Authorization Code 3 Place call as normal SLT To enter an Authorization Code when second dial tone is received 1 Dial the station number for the Station Authorization code or for a System Authorization Code dial or and the Authorization table index 2 Dial the corresponding Authorization Code 3 Place call as normal DISA To enter an Authorization Code when second dial tone is received 1 Dial the station number for a Station Authorization code or for a System code or and the Authorization table index Dial the corresponding Authorization Code Place call as normal Conditions P GE When
116. covering description and operation of the numerous features available in the iPECS SBG 1000 system software The document is written assuming the system employs the default numbering plan Features are arranged in two different major groupings as follows Section 2 Call Features Section 3 Web Administration Each section is an alphabetical listing of features with the description and operation of each The structure is divided into 6 parts as below Description explains the nature of the feature Operation gives detailed step by step operation of the feature for Keysets and SLTs Conditions explains known feature interactions and constraints related to the feature Programming lists database entries that may be required for proper feature operation Reference lists related topical information to aid in understanding the feature Hardware lists hardware required for proper feature operation The iPECS SBG 1000 is presently available in one configuration as shown in the Table 1 4 1 Table 1 4 1 Smart Business gateway Capacity Chart CAPACITY Smart Business gateway iPECS SBG 1000 Stations IP Extension 11 23 DESCRIPTION FXS FAX SLT SIP Extension DECT iPECS SBG 1000 User Manual IP PBX Features CAPACITY Smart Business gateway iPECS SBG 1000 DESCRIPTION VoIP channel 3 4 6 FXO port Analog trunk 0 1 2 4 BRI port 0 1 27 4 1 14 i 10 15 23 digits 10 1 1 Auto Attend
117. ctcccstecsiccvanctencscnctencsancteacadecseacsaucteacececwancetecsancte 2 25 2 19 Flexible Numbering Pla iistiisinscinssscsineniansiisadawesienintinnawadinetaniisacannaiwanmuaiins 2 26 2 20 Headset Compatibility cccicceccccsiceccesacececasinasecececacavesinesnewewececscnsederasarerewetdeerenasen 2 26 BN 1 BEE 2 27 E DE 2 21 Pre l2 Hold Recall EE 2 28 2al Atomatic Ee 2 29 2 22 Call Routing by Caller NUMbe ccsseeeeeeeeeeeeeeneeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeees 2 30 2 23 IP Fax Relay T 38 SUPDOME seiicsesiesicscsiesisnsaserssecssenisannsesisauasenidenesanisasedentsansnanadan 2 31 2 24 LNR Last Number Redial wise ccccsincicunsiennsussinacmenssuaurascuacmentsnacnasscuauemsdeatenncian 2 31 2 25 MOH Music On Hold siccscccscccsdecscccscectencscecscncscactencscucscncsencsencstucvencseucsencetncsences 2 32 2 26 Registration amp Registration Table ecccccceesseeeeeeeeeeeeeeeeseeeeseeeeeeeeeeees 2 33 2 27 Ringing Line Preference cccccccsssseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeeeeeeeeesenees 2 33 2 28 Speed DAD E 2 34 Paced Display DOCUIIEY socsvevenncmsennsissanrnanenanmaaianunasmunsansuansaviaseanseasiouneceseeriens 2 34 2 28 2 Individual Speed KEE 2 39 2 20 93 Common Speed Ree EE age E 2 29 Station GrOUPS sssisivisivssivodivanovonivavavonivanononinananddanaaa nanana nina ninaman daana aidad ana dindadaa ainai 2 38 2 30 SMDR Station Message Detail RECOrding ecceeeeeseeeeeeeeeeeeeeeeeeeene
118. d VM Greeting using Call Routing Description This feature provides an option to record a System 001 072 greeting by reaching Call Routing destination Administrator can assign VM Greeting option at Call Routing destination Operation To use Record VM Greeting Feature 1 When outside user reaches recording VM greeting as destination system prompts enter password prompt User enters system attendant s station number and password Enter system greeting number is played User enters 3 digits system greeting number 001 072 To record a new greeting press pound is played And then if there is a recorded greeting the greeting is played 6 User dials 7 Begin recording is played and confirm tone is heard 8 User records the greeting and dials to finish 9 1 ae N System goes to step 5 above So Enter system greeting number is played 0 User can hang up Condition 1 This feature works only when Station VM Feature Usage is set to ON Programming VOICE INSTALL CO Line Registration SIP ID Configuration VOICE CONFIG CO Line Data Call Routing by Called Number CO Line Data Call Routing by Auto Attendant System Data System Attributes Station VM Feature Usage Related Features Hardware VSF 2 33 6 Administrator Mailbox Description This feature provides a mailbox that has administrative interface via telephone commands to perform common tasks associated with the V
119. d bin number Replace the handset return to idle M R 0o O To activate Call Forward Remote Follow me 1 Lift the handset or press SPEAKER button to receive dial tone Press the FWD button Dial Call Forward code 0 Dial the station s Authorization Code Station number password Dial Forward condition 1 4 Dial the destination station or station group Replace the handset return to idle SO OY see To deactivate Call forward 1 Press flashing FwD button Call Forward will deactivate and the FwD button LED is off SLT To activate Call Forward Unconditional Busy No Answer to an internal number 1 Lift the handset to receive dial tone Dial 54 Call Forward code Dial desired Call Forward code 1 4 Dial station or station group to receive the calls Replace the handset return to idle OV Ge To activate Call Forward to an external number 1 Lift the handset to receive dial tone 2 4 iPECS SBG 1000 User Manual IP PBX Features i A TO Dial 54 Call Forward code Dial Call Forward code 6 9 Dial Speed Dial bin number Replace handset to return to idle To activate Call Forward Remote Follow me 1 PLO Or ey O Lift the handset Dial 54 Call Forward code Dial Remote Forward code 0 Dial the station s Authorization Code Station Password Dial Forward condition 1 4 Dial the destination station or station group Replace handset return to idle To d
120. d digits are compared to table entries and modified appropriately based on time of day day of week and assigned routes There are four LCR Tables LCR Control Attributes LCR Leading Digit Table LCR Digit Modification Table and LCR Initialization Table The LCR Control Attributes Table among other items allows assignment of the LCR Access Modes The LCR Access Modes defines the user operations that will access the LCR feature The LCR Access Modes are e LCR Disabled e Loop user dials 9 or CO Group code 8xx or presses a Loop button e Loop and Internal user dials digits without a CO Access Code prefix e Loop and Direct CO Line user dials CO Line Access Code 88xx or pressing a CO line button e Loop Direct CO Line and Internal e Loop Direct CO Line and Internal and Direct Loop In addition days of the week are grouped into zones Day Zones and the time of day can be set into three groups Time Zones Table 3 1 3 11 provides general descriptive information and input ranges Table 3 1 3 11 LCR Assignment ATTRIBUTE DESCRIPTION RANGE DEFAULT LCR Access Mode This entry defines the effective LCR modes the modes by which the user can access LCR Day Zone Each day of the week is assigned to a Day Zone 1 3 days of the The active Day Zone is the Zone assigned to the current week day of the week Time Zone This entry defines the hours of the day during which Time 00 24 00 24 Zone 1 is active Note h
121. d the system sends a digit stream that is modified by the net routing table 4 The called party receives a digit stream that is sent by calling party and analyzes it using the net routing table to determine 5 The right destination The called station receives a ringing signal 6 The LED of Network CO button will be extinguished when the Net Call is cleared Conditions Net call must be used without seizing a CO line User hears an error tone if there is no idle networking path In spite of ICM mode the called party receives a ringing signal for the networking call When system detects the fatal error from the network system sends the digit stream to the network using the alternate speed dial bin In this case the call is not a networking call ci wt ae Programming VOICE INSTALL CO Line Registration Net Basic Attributes CO Line Registration Net CO Line Attribute CO Line Registration Net Numbering Plan Related Features Hardware 2 80 1 2 Net Transfer Description A station user can transfer any kind of CO line to a station in other systems by pressing TRANS button and dialing a transferred station such as a call transfer within the same system There are two kinds of transfer screened and unscreened transfer 2 129 iPECS SBG 1000 User Manual IP PBX Features There are two kinds of standard transfer method in H 450 Transfer by join and Transfer by rerouting The main difference is how control the connect
122. de At completion of session hang up to return to idle ST ae see To attach a memo to the current voice message 1 During or after the New or Old Message option prompt dial 7 2 At the beep record the memo 3 Dial to stop recording and store the memo 4 During or after the New Old option prompt dial 4 to forward the message and memo SLT To retrieve Voice Mail locally 1 Lift the handset Dial the Voice Mail Group to receive the Mail Box amp Password prompts sequentially Dial the Mail Box and corresponding password to receive the Number of Messages prompt Dial desired option code At completion of session hang up to return to idle ae e JS To attach a memo to the current voice message 1 During or after the New or Old Message option prompt dial 7 2 At the beep record the memo 3 Dial to stop and store the memo 4 During or after the New Old option prompt dial 4 to forward the message and memo Conditions 1 If no new old messages are available pressing 1 or 2 is an invalid operation and the user receives the Invalid Entry prompt or No Message prompt 2 If the dialed number is not recognized the Invalid Entry prompt is played After the second invalid entry the user is disconnected 3 The user may dial digits at any time during a voice mail playback system prompt or silence the user must dial a digit in response to a system prompt within the CC
123. dered idle for other incoming calls and ring will override Page announcements over an LIP Phone speaker 4 Stations in DND or busy will not receive Page announcements 5 A station accessing a Paging Zone is considered busy 6 Stations which are not included in a Paging Zone will not receive any page including All Call 7 A station is permitted only one Paging Zone queue request at a time if a station attempts another Paging Zone queue only the last received queue request is honored 8 When a busy Paging Zone becomes idle the system will select the oldest paging queue and signal the appropriate station the signaled station will have an audible ring distinctive ring indicating the queue callback 9 The All Call Paging while signaling the queued station is considered busy additionally All Call Paging is considered busy when any paging zone is active 10 The queue recall is always in tone ring mode regardless of the station s ICM signaling mode 11 If the waiting station is idle the Call Back ring signals the station for 15 sec after which the queue is canceled and the next station in the queue is signaled 12 If the waiting station is busy and the Paging zone becomes available the next idle station in the Paging Queue list is signaled and the busy waiting station is placed at the bottom of the Paging Queue list If there is no idle next station in the Paging Queue the Paging Queue is canceled 13 When the waiting station
124. e Usage Summary Report 1 Press the PGM button 2 Dial 0127 H W Usage Summary report code 3 Select Analysis Period 1 5 4 Press the SAVE button Conditions Programming Related Features SMDR Station Message Detail Recording Hardware Device to capture reports 2 32 4 Traffic Analysis CO Reports Description The CO Traffic Summary and Hourly reports provide statistics on a summary or hourly basis for CO Group activity The following provides a sample report and description of the major fields in the report aa ISIS EIS EIS ESSE Site Name abc co Report Type CO Group Summary Report Today Peak i Date 19 01 11 19 43 Peak Hour For All CO 10 00 Grp Num Anal Total Total Inc Out Grp No COs Hour Usage Seize Seize Seize Ovfl ACB FAO 1 6 10 00 1 3 0 3 0 0 2 200 00 0 0 0 0 0 0 DEER Field Description Grp No CO Group number 2 53 iPECS SBG 1000 User Manual IP PBX Features Num COs The number of CO lines in the group Anal Hour Analysis hour hour during the analysis period with peak usage Total Usage Total number of call attempts on CO lines in the Group Total Seize Total number of times CO lines in the group were used for any call Inc Seize Incoming Seizures Total number of incoming calls answered for CO lines in the group Out Seize Outgoing Seizures Total number of outgoing calls attempted on CO lines in the
125. e codes are defined in the system s Flexible Numbering Plan Operation System System implements feature activation based on the Flexible Numbering Plan Conditions 1 Feature codes can be 1 3 digits in length 2 During programming conflicts in the Numbering Plan are not allowed the existing non conflicting Numbering Plan is used until correctly updated Programming VOICE INSTALL Numbering Plan Related Features Hardware 2 20 HEADSET COMPATIBILITY Description An industry standard headset can be connected to an LIP Phone in place of or in addition to the handset The station is then programmed for Headset operation In the Headset mode pressing the SPEAKER button will send audio to the Headset instead of the speakerphone In addition when in the Headset mode ring signals can be delivered to the speaker or the headset as defined in the system database Operation LIP Phone To change operation from Speakerphone to Headset 1 Press the PGM button 2 Dial 12 Headset select code 3 Dial 0 to select Headset 1 to select Speakerphone OR 1 Press HEADSET button 2 26 iPECS SBG 1000 User Manual IP PBX Features 2 Dial 0 to select Headset 1 to select Speakerphone To change the device to receive ring signals 1 Press the PGM button 2 Dial 13 Ring select code 3 Dial 1 for Speaker 2 for Headset or 3 for both To place answer calls using the h
126. eactivate the Call forward 1 Lift the handset receive stutter dial tone 2 Dial 54 Call Forward code 3 Dial to cancel Call Forward Conditions 1 A station receiving a forwarded call can transfer the call to the forwarding station 2 A forwarded intercom call will signal the receiving station in the Tone Signaling mode regardless of the Intercom Signaling Mode at the station 3 Calls cannot be forwarded to a station in DND if attempted an error tone is returned 4 Active Call Back or Queue requests are not canceled when attempting to activate Call Forward 5 When Call Forward is active a station can make outgoing calls internal or external but cannot activate a Call back or Queue request 6 For CO calls manually activated Call Forward will override any Preset Call Forward assigned for the station or CO line 7 Call Forward status is maintained in the system s non volatile memory for protection from power outage 8 A station in a Station Hunt Group Circular or Terminal can be assigned to receive incoming hunt calls overriding any Call Forward the system either recognizes the Forward condition and bypasses hunt calls around the station or routes hunt calls to the station based on the system database Member Forward 9 Off Net Call Forward of incoming CO calls is essentially an automated DISA call that will establish an Unsupervised Conference these calls are subject to the conditions of a DISA call and
127. eadset 1 Press the SPEAKER with the phone in Headset mode Conditions 1 The Intercom Signaling Mode can be set in the Headset mode as with the Speakerphone mode 2 The station always receives Page announcements over the speaker of the LIP Phone 3 Although the phone is in the headset mode the system will monitor the hook switch status If a user lifts the handset to go off hook audio is delivered to the handset Programming VOICE CONFIG Station Data Common Attributes Headset Ring Station Data Common Attributes Headset or Speaker Mode Related Features Speakerphone Paging Hardware 2 21 HOLD Description CO lines may be placed in a waiting state such that other stations in the system are able to access the CO line Stations must have System database access to the CO line to access the held call If the call remains on hold at expiration of the System Hold Recall Timer normal Hold Recall will be activated Operation LIP Phone To place a call on System Hold iPECS SBG 1000 User Manual IP PBX Features 1 Press the HOLD button To access a Call from System Hold 1 Lift the handset or press the SPEAKER button 2 Press the CO line button OR Lift the handset or press the SPEAKER button Dial 8 Held CO Call Access code Dial the CO line number o N o gt SLT To place a call on System Hold 1 Momentarily press the hook switch 2 Dial 67 System Hold feature code To access a c
128. ecall if the Attendant Recall timer is set to zero the also Attendant will not receive a recall 3 If the specific Hold timer is set to zero recall is disabled Programming VOICE CONFIG System Data Call Feature Timer Attendant Recall Timer System Data Call Feature Timer System Hold Recall Timer System Data Call Feature Timer Transfer Recall Timer Related Features Call Transfer Hold Hardware 2 21 3 Automatic Hold Description While on an active CO call the system will place the call on hold automatically if the user presses the FLASH CONF DSS BLF or other feature buttons In addition the station can be programmed to support CO to CO Automatic Hold In this case pressing a CO button while on a CO call will place the active call on hold and access the selected CO line Operation LIP Phone To use Automatic Hold while on an active CO call 1 Press the desired feature button or CO the active call is placed on Hold Conditions 1 There is no limit on the number of calls that can be placed on Hold using Automatic Hold Programming Related Features 2 29 iPECS SBG 1000 User Manual IP PBX Features Hold Recall Hardware LIP Phone 2 22 CALL ROUTING BY CALLER NUMBER Description The system can employ caller number to determine the routing of incoming external calls Each CO Line may be assigned to employ call routing by caller number The system will compare the received caller n
129. ecurity No Security No Security SSL TLS SMTP Port Choose SMTP Port 1 65535 25 3 2 3 7 International Call International call can be restricted by prefix matching International call prefix all international call restriction and CO CO international call restriction can be programmed in this admin The following Table describes International Call Table 3 2 3 7 International Call ATTRIBUTE DESCRIPTION RANGE DEFAULT International Prefix International prefix is used for classification of Max 2 digits 00 international call All International call All outgoing international call can be restricted Enable Enable by this attribute Disable CO CO International call Transfer or forward to International call can be Enable Disable restricted by this attribute Disable 3 2 3 8 Alarm Attribute Alarm can be set by this attribute Table 3 2 3 8 Alarm Attribute ATTRIBUTE DESCRIPTION RANGE DEFAULT Alarm Enable Alarm Enable ON OFF ON Alarm Contact Type Close Open Close Alarm Mode You can choice Alarm or Door Bell Alarm Door Bell Alarm Alarm Signal Mode How many times repeat Repeat Once Repeat 3 2 4 Station Group Data Stations can be grouped so that incoming calls will search hunt for an idle station in the group The iPECS SBG 1000 System supports 7 different hunt processes Circular Terminal Ring Pick Up VSF Voice Mail IPCR Networking Voice Mail The Station Gro
130. ed A RECORD button must be assigned to access this feature Operation LIP Phone To assign a flexible button as a RECORD button 1 PGM FLEX PGM 80 recording destination optional SAVE To activate Two Way Record while on a CO call 1 Press the RECORD button record warning tone heard and recording starts To stop Two Way Record while on an CO call 1 Press the RECORD again Or 1 Hang up return to idle To manage the recordings use the procedures outlined in the Phontage Guide Conditions 1 The RECORD button LED will flash at 240 ipm while recording 2 Use of this feature when the Two Way Recording Warn Tone is disabled may be interpreted as a violation of federal state or local laws and an invasion of privacy Check applicable laws in your area before recording calls using this feature 3 If a destination for the recording is not defined for the RECORD button the Automatic Talk Record Destination defined in Station Data Common Attributes is employed 4 Conference call cannot be recorded Programming VOICE CONFIG Station Data Common Attributes Automatic Talk Recording Dest Related Features VSF Integrated Auto Attd Voice Mail Auto Call Recording Hardware LIP Phone VSF Phontage 2 87 EXECUTIVE SECRETARY FORWARD Description LIP Phones can be assigned as Executive Secretary pairs By activating DND the Executive also activates Unconditional Call Forward to the Sec
131. ed and the DND LED extinguishes Conditions 1 CO recalls override One Time DND 2 The Attendant can override stations in One Time DND using Camp On or Intrusion the Attendant Station does not have One Time DND service 3 One Time DND cancels existing Callback requests 4 When DND is activated the DND message DO NOT DISTURB STA XXX will display to a Station attempting Camp on at the called Station 5 DND LED illumination is only applied while muted ringing Programming Related Features Call Waiting Camp On DND Do Not Disturb Hardware LIP Phone 2 54 FLEX BUTTON DIRECT SPEED DIAL ASSIGNMENT Description A user may program a telephone number directly to a Flex button without the need to assign the number to a Speed Dial bin In this case the telephone number is allocated to the highest numbered Individual Speed Dial bin available Operation LIP Phone To assign a telephone number to a Flex button 1 Press the PGM button 2 Press the desired Flex button 2 97 iPECS SBG 1000 User Manual IP PBX Features Press the soft button below the TEL NUM display selection Dial the telephone number Press the HOLD SAVE button Dial the name to be associated with the number optional Press the HOLD SAVE button ch O OT Ze e To place a call using the Flex button 1 Lift the handset or press the SPEAKER button 2 Press the assigned Flex button Conditions 1 This feature is avai
132. ed to continue the page for the specified Page Time out timer after which the user is disconnected and the Paging Zone s is returned to idle The default Paging Zone dial access codes are as follows Paging Zones 501 510 All Call Page 500 Flexible buttons of an LIP Phone may be assigned to access a Paging Zone as a PAGING ZONE button Operation LIP Phone To assign a Flex button as a paging zone button 1 Lift the handset and press PGM FLEX Paging Zone number SAVE To make a page 1 Lift the handset 2 Dial the desired paging code or press a PAGING ZONE button 4 After the Page Warning Tone make announcement iPECS SBG 1000 User Manual IP PBX Features 5 Replace the handset to return to idle To queue for a page when busy is received 1 2 SLT Press the MSG CALLBK button Replace the handset to return to idle To make a page 1 2 3 4 Lift the handset Dial the desired paging code After the Page Warning Tone make announcement Replace the handset to return to idle To queue for a page when busy is received 1 Dial 56 Call Back code 2 Replace the handset returning to idle Conditions 1 Stations dialing a Page Code will be queued when any of the other Paging zones are busy 2 If an LIP Phone user attempts to page using the speakerphone pre selection will be activated and display will show LIFT THE HANDSET TO PAGE 3 Stations receiving a page are consi
133. ees 2 41 2 30 1 Call Cost Tele enges 2 41 290 2 SMDR Gall EE 2742 290 3 Lost Call Rec rding 125 csaveneanenseausaeideriaauaveddampasaaeeeeetiaaio adamantane 2 44 2 31 System Admin Programming cccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeseeeeeeeeeeenens 2 46 2 31 1 Key Set Administratl l EE 2 46 29 2 Web Ehe e EN 2 47 2 32 Traffic AMAlyStSviseccceccccccscesanesdaacesedsverecarsnareseuscesanetanarsesdsuesecetnseteresavaveweticetecadsn 2 49 2 32 1 Traffic Analysis Attend anit scs vconcvdsiatavenaxodveinsied hagvaosttinbaweivinwveiieeds 2 50 2 32 2 Traffic Analysis Call Reports sssssssssssnsnsesersrsrsesesesensrsrsererererersrseses 2 51 2 32 3 Traffic Analysis H W Usage ed egieteg eng ees 2 52 2 32 4 Traffic Analysis CR EE 2 99 2 33 VSF Integrated Auto Attd Voice Mail cccccsssssseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 2 54 E ME 2 54 239 2 E EE 2 55 2999 VSE Voice M ll EE 2 57 2 99 4 Company Reg 2 66 2 33 5 Record VM Greeting using Call Routing cscccccicscavesdsccdcevsessavsvcuedereseays 2 68 2 99 6 Administrator Mailbox EEN 2 68 2 33 7 Announce Only league 2 70 203 9 Message ASC sao veacunaarsagaaeaneacatoavarianeessaraswirideeetaceeavandaeeeainen 2 70 2 33 9 Class of Service e EE 2 71 iPECS SBG 1000 User Manual IP PBX Features 2 33 10 Send Message geegent 2 12 2 99 WO l Distribution LISS EE Se 2 99 12 EE CI EE Sch 2 33 13 Mark a message for delivery confrmaton 2 15 2 34 Wake Up Alarm wsssc
134. eived and the user may dial the desired number Operation LIP Phone To activate On Hook Dialing 1 Press the SPEAKER button dial tone is received and the SPEAKER button LED lights 2 Place desired call dial station ICM number or select CO path and dial Conditions 1 If the outgoing call is not answered the user must press the illuminated SPEAKER button to return to idle 2 When the speakerphone is used the microphone is active unless the MUTE button is pressed MUTE button LED is illuminated Programming Related Features Mute Speakerphone 2 101 iPECS SBG 1000 User Manual IP PBX Features Automatic Speaker Select Headset Compatibility Hardware LIP Phone 2 59 SAVE NUMBER REDIAL SNR Description The last dialed number on a CO call may be stored up to 23 digits in a buffer for future use This number is saved in memory until the user requests a new number be stored Numbers dialed for subsequent calls do not affect the Save Number buffer Operation LIP Phone To save a dialed number while on a CO call 1 After dialing before hanging up press the right navigation button 2 Press the soft SAVE button To dial a saved number 1 Lift the handset or press the SPEAKER button 2 Press the soft DIR button 3 Press the soft SPEED button 4 Press Conditions 1 The saved number can be a maximum of 23 digits 2 Dialing the saved number will automatically seize the C
135. en this attribute is ON SMDR output is automatic at call completion Record Type The system can record all outgoing calls or Long Distance All Call only long distance calls Long distance calls All call are identified by the LD digit count and LD codes assigned in Long Distance Call Digit Counter and Long Distance Code below Long Distance Call Digit Dialed numbers which exceed the assigned 07 15 08 Counter LD digit count are considered long distance calls for SMDR and COS purposes Print Incoming Call The system can output records for Incoming ON OFF calls as well as outgoing calls If enabled OFF incoming as well as outgoing calls are recorded Print Lost Call When incoming call records are enabled the ON ON system can also provide records for OFF unanswered incoming abandoned calls Records In Detail The system can output detailed call records ON ON ON or summary call information total OFF number of calls cost and cost for each station Hidden Dialed Digit For security purposes digits dialed for an 0 9 0 outgoing call can be hidden and replaced with This field defines the number of digits to hide the trailing digits SMDR Currency Unit The unit of currency used for call cost can be Max 3 Characters identified with 3 characters for easy reference SMDR Cost Per Metering When call metering is provided by the PSTN 6 digits 000000 Pulse the cost per metering pulse can be assigned SMDR Decimal Position This value determi
136. enabled in the system database or by CLIR and COLR Flex buttons Operation System Operation of this feature is automatic LIP Phone To program CLIR button 2 90 iPECS SBG 1000 User Manual IP PBX Features PGM FLEX PGM 43 SAVE To program COLR button PGM FLEX PGM 44 SAVE To activate CLIR or COLR before placing or answering a SIP call or an ISDN call 1 Press the CLIR or COLR Flex button Conditions 1 This feature may not be available in the specific SIP ISDN service area or may be a subscription service Programming Related Features Hardware 2 47 ANSWERING MACHINE EMULATION Description When a call is sent to a voice mail box the associated station can be assigned to notify the user and allow the user to screen the call Two methods of notification and call screening are Ring mode the user is notified by the Answering Machine Emulation AME Flex button if programmed which will flash the user may press the Flex button to screen the caller as the voice message is stored Speaker mode when the call is sent to the Voice Mail box the callers voice is automatically broadcast over the speaker of the user s LIP Phone The user may terminate screening and either leave the caller in voice mail to record a message talk with the caller and record the conversation in the mail box or answer the call and disconnect the Voice Mail The user s LIP
137. entralized Voice Mail system for a networked environment At supported systems the group is used to handle the AA VM requirements from the central iPECS The Net VM group may be an external VM system or the iPECS Feature Server Group Announcements Station Group routing can be augmented with announcements recorded in the VSF AA VM Callers can be routed to one of several user recorded announcements The system answers the call and plays the defined 17 announcement to the caller The announcement may provide the caller with routing options for Caller Controlled Routing The 17 announcement may be Guaranteed meaning it will play in full before routing the call A 2 announcement can be provided to the caller when queue timers expire Operation Conditions 1 Station Group calls are not routed to member stations that are in DND 2 When a member of a Circular Terminal or Ring Group activates Call Forward calls to the group may still route to the member based on the Member Forward option 3 A call transferred to a Station Group will follow the routing for the group and will not initiate the Transfer Recall process 4 Calls to a Station Group receive either a ring back tone or MOH while queued to the group 5 Calls which are not answered in the Overflow time are routed to the defined Overflow destination station group etc If no Overflow destination is defined the call is dropped after expiration of the Overflow timer 6 One of
138. eplying to or creating a message to another user These messages cannot be forwarded Operation To mark a message private 1 After replying to a message recording a message the following options will be played For regular delivery press 1 To mark urgent press 2 To mark private press 3 To mark urgent and private press 4 2 74 iPECS SBG 1000 User Manual IP PBX Features To request delivery receipt of the message for future press 5 2 Press 3 or 4 Conditions 1 Private message cannot be forwarded 2 This option is only played to the mailbox owner if the mailbox COS allows it 3 This feature works only when Station VM Feature Usage is set to ON Programming VOICE CONFIG Station Data Station Voice Mail Attributes VM COS System Data System Attributes Station VM Feature Usage Related Features Hardware VSF 2 33 13 Mark a message for delivery confirmation Description This allows a mailbox owner to mark a message for confirmation of delivery When the user has listened to the sent message a message is dropped in the sender mailbox confirming listen receipt Operation To mark a message private 1 After replying to a message recording a message the following options will be played For regular delivery press 1 To mark urgent press 2 To mark private press 3 To mark urgent and private press 4 To request delivery receipt of the message for future press 5 2 Press
139. ernal parties If the receiving party is called through an ISDN path the Transfer Hold Recall Timer is initiated and if it expires Hold Recall is initiated Operation LIP Phone While on a CO call to perform a Screened Call Transfer 1 Press TRANS 2 Place CO call to forward party 3 At answer announce the call 4 Hang up to complete the transfer While on a CO call to perform an Unscreened Call Transfer 1 Press TRANS 2 Place CO call to forward party 3 Hang up to complete the transfer SLT While on a CO call to perform a Screened Call Transfer 1 Momentarily depress the hook switch 2 Place CO call to forward party 2 13 iPECS SBG 1000 User Manual IP PBX Features 3 At answer announce the call 4 Hang up to complete the transfer While on a CO call to perform an Unscreened Call Transfer 1 Momentarily depress the hook switch 2 Place CO call to forward party 3 Hang up to complete the transfer Conditions 1 For this feature at least one of the two CO lines transferred or receiving must provide detection of disconnect supervision and lost loop condition 2 If during transfer to an external party the user presses the CO line of the original call the outgoing call is disconnected and the original call is connected to the user Programming VOICE CONFIG Station Data Authorization Code amp COS Offnet FWD System Data Call Feature Timer Transfer Recall Timer Related Featu
140. erver In this case the remote devices are assigned a zone to manage RTP traffic between other devices connected in the TNET The zone defines when an individual device requires use of the local VoIP channel Zones are used to identify other group characteristics as outlined in section Remote Device Zone Management Remote sites may include an MFIM operating in the local mode as a live back up to the remote central system Under normal circumstances the central MFIM controls remote devices gateway Modules and terminals including any local MFIM VoIP channels However should the WAN connection between the central system and the remote devices fail the local MFIM will assume the call server responsibility for the local devices The local MFIM thus provides local survivability Under certain operating conditions this equipment cannot be relied upon to make emergency calls Alternative arrangements should be made for access to the emergency services Operation Operation of Centralized Network is automatic when configured amp defined Conditions 1 iPECS SBG 1000 can operate in local MFM mode only not central MFIM mode 2 In a Centralized Network the maximum number of channels available is the maximum number of channels supported by the central MFIM 3 In TNET Centralized Miscellaneous functions Relay support MOH BGM Alarms and External Page are not supported but all terminals in the TNET can make and receive pages 4 When NAPT o
141. ess the SAVE button Proceed to instruction below for GDC 450H or LWS WK When the registration is completed below message is shown on LCD of attendant STATION 14 SUBSCRIBED SUCCESS a ee O GDC 450H To register GDC 450H to iPECS SBG 1000 1 Press the Menu button to display the menu 2 From the menu use the Navigation button to highlight Phone Register 3 Press the OK button this displays the Phone Register menu 2 123 iPECS SBG 1000 User Manual IP PBX Features 4 Select LWS Subscription using the up and down arrows of the Navigation button and press the OK button 5 The GDC 450H searches for the iPECS iPECS SBG 1000 displaying and Searching 1 When a iPECS iPECS SBG 1000 is found its RFPI is displayed The RFPI of your iPECS iPECS SBG 1000 is available from your System Administrator or perhaps the attendant 6 Press OK button while highlighting the RFPI to continue the registration to the system or Press No button to continue the search 7 Press OK button on successful registration a confirmation tone is received at the GDC 450H and the iPECS iPECS SBG 1000 8 If the registration fails repeat procedure from Step 1 to 7 at the System Attendant and Step 1 to 8 from the GDC 450H LWS WK To register LWS WK to iPECS SBG 1000 1 Press MENU button to display the menu 2 Highlight Phone Register using the Navigation up down key and then press Ok soft button
142. f the dialed number is not recognized the Invalid Entry prompt is played 3 The user must assign a password Authentication code up to 12 digits before access to the mailbox will be allowed NOTE A greeting does not have to be recorded Programming Related Features Message Storage Message Retrieval Remote Message Retrieval Message Retrieval Options Hardware VSF 2 33 3 8 Call Forward from VM Description External users can activate or deactivate Call Forward for their station Pressing 7 while retrieving messages will return the Mailbox Set Forward prompt To forward calls to another extension press one to cancel forwarding press 2 to return to the main menu press nine Operation To activate Call Forward while in the VM 1 Press 7 for Mail Box set forward the Mail Box Set Forward prompt is received To activate Call Forward 1 Dial 1 and receive the Password Entry prompt Please enter the number to forward to 2 Dial the Station Number as follows To forward to another station dial the station number 2 64 iPECS SBG 1000 User Manual IP PBX Features To forward calls Off net dial and enter Individual Speed number If the Individual Speed bin is valid the confirmation announcement forwarded to station xxx or forwarded to speed bin number yyyy is played To deactivate Call Forward 1 Dial 2 and receive the Station forwardin
143. fixed system prompts The capacity of VSF storage depends on the lock key for the VSF Memory Extend 2 33 2 VSF Auto Attendant Description When a call comes into the system through a CO line the call may be routed to one of 70 user recorded VSF Announcements An announcement is assigned as a Station Group announcement or as Auto Attd announcement with an CCR Table that permits Caller Controlled Routing CCR Station Group announcements are played when a call is routed to the group based on definitions in the Station Group Attributes For an Auto Attd Announcement the system will play the announcement and monitor for digits from the connected external party A CCR Table defines a dialed digit 0 9 to a route Each single digit is defined a corresponding route Station Station group Speed Dial number Page Zone Voice Mail VSF Announcement In addition the system will monitor digits for a station number If the user dials a station number the Auto Attd will complete an unsupervised call transfer to the station Operation Attendant To record an Auto Attd Announcement 1 Press the PGM button Dial 05 Message Record code Dial the appropriate number from 001 072 Announcement number The current announcement is played followed by the Press to record prompt Dial After the record prompt and beep tone record message Press the SAVE button to stop recording and save the message NO Oie ly To dele
144. g station can answer the call using the CALL COVERAGE button terminating ring at other stations Once answered the LED of CALL COVERAGE buttons for the station at other covering stations will extinguish Operation of this feature requires a CALL COVERAGE button at the covering LIP Phone and the covered station must activate call coverage A station can have multiple Call Coverage buttons each covering a different station and multiple stations can have a Call Coverage button for a given station Operation LIP Phone To assign a CALL COVERAGE button at the covering station PGM FLEX covered Station number SAVE When a covered station receives a call the covering station will receive the following display CALL FOR STA xx MAY 06 11 04 30 pm Conditions 1 A LIP Phone user may cover for an SLT or other stations However since a Flex button is required an SLT cannot provide coverage for other stations 2 When off hook or in DND the covering station will only receive a visual indication of the call from the LED of the CALL COVERAGE button and display no off hook ring is provided 2 134 iPECS SBG 1000 User Manual IP PBX Features 3 The CALL COVERAGE button will provide an appearance for CO lines that do not appear on the covering station except for Private Lines To cover for Private Lines the covering station must have an appearance and be allowed access to the Private Line
145. g Assignment Table System Data Day Night Timed Schedule Related Features Day Night Timed Ring Mode Off Hook Signaling Hardware 2 88 iPECS SBG 1000 User Manual IP PBX Features 2 44 CO LINE RELEASE GUARD TIME Description To assure that the PSTN switching equipment has sufficient time to restore the idle status the system will hold CO lines in a busy state to users after release of a CO line by a station The time between station disconnect and when the system changes the CO line status from busy to idle is the CO Line Release Guard time Operation System Operation of this feature is automatic Conditions Programming VOICE CONFIG System Data Call Feature Timer CO Release Guard Timer Related Features Hardware 2 45 IP TRUNKING 2 45 1 SIP Service Description When assigned to support Session Initiation Protocol SIP VolP channels provide protocol conversion between SIP and the iPECS protocol This permits the VoIP channel to connect to external SIP networks for call services In addition to the IETF RFC 3261 SIP draft standard iPECS SBG 1000 VoIP channels support other SIP related RFCs including RFC 2617 HTTP Authentication Basic amp Digest RFC 3515 Refer Method RFC 3264 Offer Answer Model RFC 3265 SIP Basic Call Flow Examples RFC 3891 SIP Replaces Header Using the SIP database assignments the system will register and authenticate with the SIP proxy server permitting the system t
146. g Intercom dial tone Prompts are then received to guide the user in the Voice Mail Box operation The user must enter a Mail Box number generally the station number and a corresponding password in response to the Request for Password Please enter your password code prompts If the user enters a valid and matching Mail box and password the Number of Messages prompt You have xx new messages You have yy saved messages is received At this point the user also receives the VM long option prompt To play new messages press one to play saved messages press two to set greeting or password press eight to disconnect press pound Press 0 for the operator Press nine to hear this message again When the user responds by dialing 1 the first new message is played At the end of message playback the New Message option prompt is played To replay message press one to listen to the next message press two to delete message press three to forward message press four to call the sender press five to skip message press six to return to main menu press nine This process is repeated until the last new message is played and the No Message prompt No Messages is played When the user dials 2 in response to the Number of Messages prompt the first saved message is played At the end of the message the Saved Message option prompt is played To replay message press one to listen to the next message
147. g is canceled prompt To return to the Main menu 1 Dial 9 and receive the Mail Box Settings prompt Conditions 1 If the user is external the user must begin dialing within and dial subsequent digits within the VSF Inter Digit Timer if not the call is released 2 This Mail Box Set Forward is only available for external users Programming Related Features Message Storage Message Retrieval Remote Message Retrieval Message Retrieval Options Hardware VSF 2 33 3 9 Outbound Message Notification Description The VSF is able to dial an external number to notify a user of a new voice message The system employs the mobile extension number registered for the station receiving the message When a caller leaves a message with notification configured the system places a call to the registered mobile extension When the user answers the extension prompt is played followed by the new message prompt You have xx new messages The new message prompt indicates the number of unheard messages The user must listen to the new message to confirm the notification If the user takes no action within the CCR Inter digit timer or hangs up the call is disconnected and the system will retry the call after the retry timer expires until the user listens to the message or the number of attempts reaches the retry counter If the user does not answer the ISDN or VoIP connection times out or disconnects before answer or is bus
148. ge gien ee degen gege 2 128 200 2 Centralized Control TNE a cssituenscnsctaecennctapenaxesinssenacaatembannacsesstueveneeaseane 2 133 2 81 Station Call Coverage eege nnmnnn nnna 2 134 2 82 IP Call R GOPGING D 2 135 2 83 Authorization Codes Password REENEN 2 136 2 84 USB Upgrade exetueersegeseeeuereukueuuEESKSEEEEEENEKENEESSEENEENEEENERENERENEEENEEENEKENERENK EEN 2 138 2 85 Auto Call Recording EE 2 139 TUDE 2 139 2 87 Executive Secretary Forward cccccccsssssseeeeeeeeeeeeeeseeeneeeeeeeeeeeeeseneeseeeeeeeeeees 2 140 2 88 LCGhLeasttoetRoutng eok ratekorkarekbEEREEehEEEKEEShEEEKEEShEKEK EEN EEER ECKE EEN 2 142 2 89 Dial Pulse Signaling acta ce iteci pe setn ce inanicecasntsne tte 2 143 2 90 System Clock Seb vvcssissasecsncccdsssecetcesencetinneasuadsiantsddadansndcnseadeadetaadnddeseesscdasencwane 2 144 3 Web administration ioc oie dcnsyrencadevisas verneadnveneneouesaanonseventossssiaeeeienee 3 1 3 1 VOICES INSTAN ATOM Ae 3 1 Me Fp EEN E bet 3 1 2 Station E e e EE Ke 3 1 3 CO Line E EE 3 5 Sl A to Attendant so cs ce Aarnacaerpatceecnandancedeaucadenasedceeasssceeuradeecctes AT EAER a 12 iPECS SBG 1000 User Manual IP PBX Features Fe aE EE 3 12 3 6 Numbering P EE 3 12 3 2 VOICE Configuration TT 3 16 E S ON EE 3 16 De COLNE WA a eege dE Kee 322 3 System Data EE EE 3 25 3 224 Staton Group Dat esmee ele 3 32 Sch Memeehlotetatsgteee ee 3 37 iPECS SBG 1000 User Manual IP PBX Features 1 INTRODUCTION 1 1 OVERV
149. gits match an Internal LCR code in the LDT Leading Digit Table a CO path is selected and digits are modified using the DMT Digit Modification Table 2 Loop LCR If the user dials 9 the 1st available CO line access code or presses a LOOP button to place a call the Loop LCR mode is accessed Dialed digits are compared to the Loop LCR codes in the LDT the system will seize a CO line from the assigned CO Group and sends digits from the DMT 3 Direct CO LCR If the user selects a CO or CO GROUP button the Direct CO LCR mode is accessed If the user dialed number matches a Direct LCR code in the LDT and the seized CO line belongs to the assigned Direct CO LCR group the system will send digits modified based on the DMT Operation Operation of LCR is automatic based on assignments in the system s LCR Tables Conditions 1 There are a total of 6 LCR access mode combinations that can be defined as below 1 LCR Access Mode 00 M00 LCR is disabled 2 LCR Access Mode 01 M01 Loop LCR access is active 3 LCR Access Mode 02 M02 Loop and Internal LCR access are active 4 LCR Access Mode 11 M11 Direct CO and Loop access are active 5 LCR Access Mode 12 M12 Direct CO Loop and Internal LCR access are active seize Co line according to the LCR attributes 6 LCR Access Mode 13 M13 Direct CO Loop and Internal LCR access are active seize CO line according to the station attributes 2 Leading digit entries m
150. gning the Secretary of one pair as an Executive of another Although a chain may be constructed a loop back is not allowed 10 If an Executive has multiple Secretaries calls will automatically route to the Executive s first idle Secretary 11 The Executive may use Call Forward to send calls to stations other than the Secretary 12 The Executive Grade can be assigned only for Country Code 82 Korea Programming VOICE CONFIG Station Data Executive Secretary Table Related Features DND Do Not Disturb Call Forward Call Transfer Call Waiting Camp On Message Wait Call Back Hardware LIP Phone 2 141 iPECS SBG 1000 User Manual IP PBX Features 2 88 LCR LEAST Cost ROUTING Description The LCR Tables are employed to define appropriate routing for outgoing calls based on the dialed number Generally the LCR Tables are structured to define the Least Cost Route for Long Distance calls User dialed digits are compared to table entries and modified based on time of day day of week and assigned routes There are four LCR Tables LCR Control Attributes LCR Leading Digit Tables LCR Digit Modification and LCR Initialization Tables LCR Access modes are assigned in the LCR Control Attributes Table These modes define the manner in which the user accesses the LCR function LCR may be disabled or one or more of the three access modes can be allowed to access LCR The basic modes are 1 Internal LCR If the user dialed di
151. group ACB All COs Busy Percentage of the time that all CO lines in the group were simultaneously busy FAO Failed Attempts Outgoing Percentage of outgoing calls offered to the CO lines in the group that were denied due to All Trunks Busy condition Operation Attendant To print the CO Traffic Summary Report 1 Press the PGM button 2 Dial 0128 CO Traffic Summary report code 3 Select Analysis Period 1 5 4 Press the SAVE button To print the CO Hourly Traffic Report 1 Press the PGM button 2 Dial 0129 CO Hourly Traffic report code 3 Select CO Group 00 05 Conditions Programming Related Features SMDR Station Message Detail Recording Hardware Device to capture reports 2 33 VSF INTEGRATED AUTO ATTD VOICE MAIL 2 33 1 VSF Description iPECS SBG 1000 User Manual IP PBX Features The Voice Store amp Forward VSF unit which is equipped in iPECS SBG 1000 provides the system memory to support the integrated Auto Attendant Voice Mail and system announcement applications available in the System The memory is employed to store Auto Attendant announcements voice mail greetings and messages and various system prompts The system prompts time date etc are used by the Auto Attendant and Voice Mail applications as well as other system features The VSF has a storage capacity of up to 240 480 minutes of announcement and message storage approximately 10 minutes of storage is generally used for
152. his entry defines the Digit Modification Table index Must be 6 00 99 for each Time Zone for Day Zone 2 The digits appropriate index will be selected for the current Day and 3 DMT Time Zone One entry DMT index is made for each Time indices Zone six 6 digits DMT3 This entry defines the Digit Modification Table index Must be 6 00 99 for each Time Zone for Day Zone 3 The digits appropriate index will be selected for the current Day and 3 DMT Time Zone One entry DMT index is made for each Time indices Zone six 6 digits 3 1 3 18 LCR DMT Digit Modification Table Selecting LCR DMT Digit Modification Table will display the LCR DMT data entry page Using the index determined from the analysis of the LCR Leading Digits Table the dialed number is modified in accordance with the Digit Modification Table and sent over the CO group assigned for the index Digits of the dialed number can be deleted based on the Removal Position and Number of digits to be removed entries and a digit stream can be inserted in the resulting number Counting from the first dialed digit the Removal Position defines the location of the digit where removal begins and the Number of digits to be removed defines the number of digits to remove The Add Digits are then inserted in the resulting number at the digit position assigned by the Add Position entry The resulting number is then dialed over the CO path assigned If the assigned path is no
153. horization Gain amp Tone specification and System Tone Frequency can be modified 3 1 iPECS SBG 1000 User Manual IP PBX Features R Web Phone de Site Map W Reboot e Logout rp Overview Firewall QoS VPN Storage DDNS IP Address Distribution KG Voice Config Voice Maint Voice Install System Station Registration CO Line Registration Auto Attendant FAX Numbering Plan Gain amp Tone Specification Se System Local Network EE identification Summary Seq Num Classification Type Logical Num IP Address Version Connection State CPU iildle 2 Idle co VOIP GW 1 4 192 168 1 1 5 5Ci Connected 3 ldlel 4 ldle MS828 LGCM co LOOP 1 5 5 192 168 1 1 5 5Ci Connected 5 Idle M5828 GW LIP 8012D 10 192 168 1 2 1 1Bj Connected 10 Use TIH050 SLT2 GW a 192 168 1 1 5 5Ci Connected ee M5828 12 ldle LIP 6024D 192 168 1 3 X1Ca Connected 13ldle T1050 MISC 192 168 1 1 EC Connected vee MS828 5 5Ci 1 Idle 2 Idle AYA 192 168 1 1 AS 10Bd Connected Lie 4 ldle MS828 WTIMa GW 192 168 1 1 e oe Connected MS828 This page displays information of registered devices including the device type logical number IP address version of device connection status and current state of each devices and also known CPU type Under Identification the country is identified using International Dial codes Nation Code A Site Name up
154. hown in the figure above 2 42 iPECS SBG 1000 User Manual IP PBX Features Attendant To print SMDR records 1 2 3 Press the PGM button Dial 0111 SMDR print code Enter the desired station range 4 Press the SAVE button To delete stored records 1 2 3 Press the PGM button Dial 0112 SMDR delete code Enter the desired station range 4 Press the SAVE button To abort SMDR printing 1 Press the PGM button 2 Dial 0114 SMDR abort code 3 Press the SAVE button Conditions 1 For SMDR if the first dialed digit s match the programmed LD code or the number of dialed digits exceeds the LD digit count the call is considered an LD call When behind a PBX LD determination is made only if a PBX Trunk Access code is dialed as the first digit s 2 Except for DISA calls the duration of ring for an incoming call is provided in the Dialed number field 3 A header including the assigned Customer Site Id is output after two blank lines and is repeated every 66 line 4 The SMDR output is a simple ASCII stream of up to 80 characters per line 5 When enabled SMDR call record timing begins after the SMDR Start Timer expires and ends at call completion 6 For incoming calls the NUM and NUM Il fields will display the assigned data item Ring Service time CLI or CPN For outgoing calls the NUM field will always display the dialed number user or system
155. iIPECS SBG 1000 User Manual IP PBX Features s Ss ERICSSON LG iPECS SBG 1000 User Manual IP PBX Features Regulatory Information Before connecting the Smart Business gateway to the telephone network you may be required to notify your local serving telephone company of your intention to use customer provided equipment You may further be required to provide any or all of the following information PSTN line Telephone numbers to be connected to the system Model name Smart Business gateway Local regulatory agency registration number locally provided Registered jack RJ 11 with Desk Holder Wall Mount RJ 21X with Main Cabinet The required regulatory agency registration number is available from your local Ericsson LG representative This equipment complies with the following regulatory standards FCC Part 15 and 68 IC Industry Canada CS03 TBRO3 and TBR04 Also this equipment complies with the safety requirements of UL60950 CSA60950 EN60950 EN55022 and EN55024 The Smart Business gateway has been designed to comply with the Hearing Aid Compatibility requirements as defined in Section 68 316 of Part 68 FCC Rules If the telephone company determines that customer provided equipment is faulty and may possibly cause harm or interruption in service to the telephone network it should be disconnected until repair can be affected If this is not done the telephone company may temporarily disconnect your service The
156. iPECS SBG 1000 User Manual IP PBX Features Hardware 2 32 TRAFFIC ANALYSIS Description The iPECS SBG 1000 monitors stores and periodically or upon request outputs various traffic statistics covering system resources The output from the system can be used to Monitor and evaluate system performance Observe usage trends and recommend possible corrective actions Determine possible trunk problems i e blocking level too high and or Recommend system upgrades Attendants enable Periodic Reporting Once enabled the system continues to monitor and output the requested report until the Periodic Report is disabled On demand reports selected by the Attendant The Traffic Report is sent to the defined TCP port System resources covered by Traffic Reports are Attendant Traffic Report Call Summary Report Hourly Call Report HM Unit Usage Summary Report CO Summary Report Hourly CO Report Summary Traffic Reports cover one of five Analysis periods selected at time of print Today s peak activity hour within 24 hours Yesterday s peak activity hour 24 hours prior to Today s activity Last hour activity Today s total activity Yesterday s total activity Operation Attendant To print the All Summary Traffic Report periodically 1 Press the PGM button Dial 0122 All Summary report code Select hour for print 00 23 Select minute for print 00 59 Select Analysis Period 1 5 Press
157. iPECS SBG 1000 User Manual IP PBX Features Related Features Hardware 2 85 AUTO CALL RECORDING Description LIP Phone users can be configured in the system to record all calls to a mailbox or the hard disk drive of an iPECS Phontage When recorded to a mailbox users manage the recording through voice mail For recordings to the Phontage recordings are managed directly by with the ability to listen to delete or send the recording to others via e mail Operation Recording of calls is automatic when assigned To manage the recordings use the procedures outlined in the Phontage User Guide Conditions 1 The Phontage can record one call at a time and must be idle While recording if the Phontage places or receives a call recording terminates 2 When call recording begins the station will receive a Call Recording confirmation tone A remote Phontage will not support call recording 4 Conference call cannot be recorded w Programming VOICE CONFIG Station Data Common Attributes Automatic Talk Recording Dest Related Features VSF Integrated Auto Attd Voice Mail Two way Record Hardware LIP Phone VSF Phontage 2 86 Two way RECORD Description 2 139 iPECS SBG 1000 User Manual IP PBX Features A LIP Phone user can record any active conversation to the station user s mailbox or to hard disk drive of an iPECS Phontage All calls including incoming outgoing internal and external calls can be record
158. if the call remains queued beyond the VSF Announce 1 Timer duration The announcement location is a VSF Announcement number An entry of 00 indicates no announcement 00 20 00 none VSF Announce 1 Auto Drop If this attribute is selected the call will drop after the 17 VSF announcement Check box VSF Announce 2 Location The Ring Group can be assigned a 2nd announcement which is played if the call remains queued beyond the VSF Announce 2 Timer duration The announcement location is a VSF Announcement number An entry of 00 indicates no announcement 00 20 00 none VSF announce 2 Auto Drop If this attribute is selected the call will drop after the 2 VSF announcement Check box VSF Announce 2 Repeat Timer The 2nd announcement can be repeated to calls that remain in queue at intervals of the VSF Announce 2 Repeat Timer Note VSF Announce 2 Repeat below must be ON 000 999 seconds 000 VSF Announce 2 Repeat After the 2nd announcement if the call remains queued to the group the 2nd VSF announcement can be repeated at the VSF Announce 2 Repeat Timer interval defined above ON OFF OFF Overflow Destination A call to the group will continue to route through the group until answered or all group members have been tried The call will remain at the last station or routes to the assigned Overflow Destination If VSF Announce is assigned Auto Drop is available
159. imer A Timed pause of this duration is used in speed 1 9 3 dial and during other automatically dialed digits seconds sent to the PSTN SLT Hook Switch Bounce This timer determines the duration the system 01 25 01 Timer considers an actual state change in the hook 100 msec switch and not a contact bounce SLT Maximum Hook Switch This timer sets the maximum time an SLT user can 01 25 02 Flash Timer depress the hook switch for a Flash signal 100 msec SLT Minimum Hook Flash This time sets the minimum time an SLT user must 000 250 008 Timer depress the hook switch for a Flash signal 10 msec Station Auto Release Timer For an internal call the system will return a station 000 300 060 to idle if the call remains unanswered for this seconds duration Prime Line Delay Timer This timer sets the delay no action duration for 01 20 05 delayed Prime Line operation seconds Enblock Inter Digit Timer When an ISDN Line is assigned to send digits 01 20 3 Enblock the system will send digits if the user dials seconds or this Enblock inter digit timer expires DTMF Duration Timer This timer establishes the duration of DTMF tones 04 99 10 sent on a CO line 10 msec Flex DID Timer The system will receive DID digits for this timer 01 99 30 After the timer expires the system will use the last 100 msec 2 to 4 digits received as the DID digits CO Flash Timer This entry sets the duration of a Flash on the CO 000 300 50 Line 10msec SIP
160. ined destination Forced Forward must be enabled for the group OFF ON OFF Group Name An group name can be designated 12 character Max Queued Call Counter When the number of calls queued to the group match this parameter new calls will receive error tone and be disconnected after the VSF Announcement 1 if assigned is played 00 99 99 Table 3 2 4 2 2 Ring Group Attributes ATTRIBUTE DESCRIPTION RANGE DEFAULT VSF Announce 1 Timer If all stations in the group are busy when a call is received the call may continue to wait queue for an available station If the queue period exceeds the VSF Announce 1 Timer the call is sent to a VSF announcement If the timer is set to 000 the call will receive the first announcement in full prior to the hunt process guaranteed announcement 000 999 seconds 015 Guar Annc Timer 0 Wait If Busy When a call assigned to receive a guaranteed announcement arrives and all channels are busy the call may wait with Ringback until a channel is available ON or bypass the announcement OFF OFF ON ON VSF Announce 2 Timer After the 1st announcement a 2nd announcement Timer is activated At expiration if the call remains queued to the group the call is sent to the assigned 2nd VSF announcement 000 999 seconds 000 VSF Announce 1 Location Each Ring Group can be assigned an announcement which is played
161. ing and picks up the call to Station Group 620 will be answered first by default ES Programming VOICE CONFIG Station Group Data Related Features Intercom Answer Mode Directed Call Pick Up 2 10 iPECS SBG 1000 User Manual IP PBX Features Station Groups Hardware 2 6 CALL TRANSFER 2 6 1 Call Transfer Station Description CO calls can be transferred to other stations in the Smart Business gateway IPECS SBG 1000 system Calls can be transferred announcing the call screened or without an announcement unscreened When a CO call is transferred the Transfer Recall Timer is initiated If the timer expires before the call is answered the Hold Recall process is initiated Users can transfer an active Intercom call to other stations in the iPECS SBG 1000 system using either screened or unscreened transfer When used the Intercom station is placed on Exclusive Hold and the Transfer Recall timer is initiated if the timer expires before the Intercom call is answered the call will bounce back recall to the transferring station until answered or abandoned Operation LIP Phone While on a CO call to perform a Screened Call Transfer 1 Press TRANS 2 Dial the station to receive the transfer 3 At answer or splash tone announce the call 4 Hang up to complete the transfer OR 1 Press the DSS BLF button for the desired station 2 At answer or splash tone announce the call 3 Hang up to complete the tr
162. ing path between transferring and transferred station In case of Transfer by join additional connecting path will be needed to transfer the call to another station In case of Transfer by rerouting new connecting path is used to transfer the call and old connecting path of transferring station will be cleared Operation Screened transfer 1 Press the TRANS button at a station during conversation with a CO line The CO line is placed on Exclusive Hold 2 Dial the station number of another system to transfer the call The transferred station of another system receives a ring signal 3 Announce when the transferred station answers Both stations can make a conversation each other but the held CO is still in waiting on Transfer hold 4 Hang up to complete the transfer Unscreened transfer 1 Press the TRANS button at a station during conversation with a CO line The CO line is placed on Exclusive Hold 2 Dial the station number of another system to transfer the call 3 Hang up to complete the transfer Conditions 1 If both of transferred and transferred to stations are located in the same system the networking path will be cleared That is the transfer call will be setup as intercom call The transfer will be canceled when user presses the flashing CO or TRANS button Net Transfer call does not recall to the origination User hears an error tone if there is no idle networking path 5 Net transfer is not activated to a bus
163. inging at another station All ringing calls except Private Line and Queue Callbacks are subject to Pick up by other stations in the same group LIP phone users may assign a Flex button as a GROUP CALL PICK UP button Operation LIP Phone To assign a GROUP CALL PICK UP button 1 Lift the handset press PGM FLEX SAVE To Pick up a call ringing at another station 1 Lift the handset or press SPEAKER 2 Dial Group Call Pick up code OR 2 Press the GROUP CALL PICK UP button SLT To Pick up a call ringing at another station 1 Lift the handset 2 Dial Group Call Pick up code Conditions 1 To pick up a CO call the station must have an idle appearance button available 2 When several calls are ringing simultaneously Call Pick up will connect the first in highest priority call Call priority order is CO transferred call gt CO hold recalled call gt CO incoming call gt queued call Queue callback calls are not subject to Call Pick up any attempt will receive an error tone 4 Only ringing intercom calls are subject to Call Pick up handsfree announced calls can not be picked up by another station 5 When a station belongs to multiple groups calls to the station group with lowest sequential group number are answered first For example if an incoming call is ringing at both Station Groups 620 and 621 when Station 100 member to both Station Groups responds to the ring
164. ion is not taken within Dial Tone Time or if the time between digits exceeds the Inter digit Timer error tone is received on dial tone time out 2 78 iPECS SBG 1000 User Manual IP PBX Features 2 ICM Dial tone is halted after dialing the first digit 3 If the called station is busy Intercom Busy tone is provided for the Busy Tone time 7 sec then Error tone is sent by the system the caller may disconnect or activate a feature such as Message Wait Callback 4 For LIP Phone users consecutive Intercom calls can be placed without the need to regain ICM dial tone no need to hang up between calls the user simply presses another DSS BLF button 5 An Intercom call to a station in the HF answerback or Voice Announce mode H or P Intercom Signaling Mode is not considered answered unless the called user lifts the handset or presses the SPEAKER button goes off hook Programming VOICE CONFIG System Data Call Feature Timer ICM Dial Tone Timer System Data Call Feature Timer Inter Digit Timer Related Features Intercom Answer Mode Speakerphone Hardware 2 37 INTERCOM CALL HOLD Description While on an active ICM Call LIP Phone users can place the ICM Call on hold the held station will receive the assigned Music on Hold The call is placed on Exclusive Hold and recalls at the holding station when the Exclusive Hold Recall timer expires Operation LIP Phone To assign a ICM Flex button 1 PGM FLEX
165. ious Auto Attd announcement The digit is reserved for callers to access their Voice Mail box remotely A CCR Announcement may be programmed to disconnect after playing The Auto Attd Announcement feature is supported for DISA and DID calls System announce number 71 is for the MOH Programming VOICE CONFIG Station Group Data CO Line Data Call Routing by Line CO Line Data Ring Assignment Table CO Line Data Call Routing by Auto Attendant System Data Call Feature Timer VSF User Maximum Record Timer System Data Call Feature Timer VSF Valid User Message Timer Related Features Station Groups Remote Message Retrieval Hardware VSF 2 56 iPECS SBG 1000 User Manual IP PBX Features 2 33 3 VSF Voice Mail 2 33 3 1 Message Storage Description When a station activates Call Forward to the VSF Group a call is transferred to a VSF mail box or a transferred call recalls to the VSF the call is handled by the iPECS SBG 1000 Mail application The caller connects to the called station s User Greeting followed by a beep tone The remote caller can record a message and hang up or dial for further options When disconnect occurs the VM application stores the message in the called user s voice mail box and activates the Message Waiting indication at the user s station Operation Remote Caller To leave a voice message after hearing announcement 1 Wait for the beep then leave a message
166. ition a Station User Program Menu display is provided by the LIP Phone display to assist the user in programming Station User Program Code features and functions VOLAJ VOLY buttons used to scroll through menu items and the dial pad is used to enter a selection Program Codes also used to assign a function feature to a Flex button USER PROGRAM MENU Displays First top level Menu selection 1 KEYSET 2 WAKE UP TIME Cc nder selection 1 Keyset select 1 8 as below 1 ANSWER MODE 2 HEADSET OR SPK MODE 3 HEADSET RING MODE 4 REGISTER BLUETOOTH 5 BLUETOOTH USAGE 6 STA RING TYPE 7 CO RING TYPE 8 STA RING DOWNLOAD 2 106 iPECS SBG 1000 User Manual IP PBX Features Under selection 2 Wake Up Time select 1 2 as below 1 SET WAKE UP TIME 2 WAKE UP DISABLE Next top level Menu selection 3 SUPPLEMENTARY 4 SERVICES nder selection 3 Supplementary select 1 8 as below 1 LCD DISPLAY LANGUAGE 2 iPECS SBG 1000 INFO Cc 3 BGM 4 REGISTER STA NAME 5 DISP PHONE IP ADDR 6 DISPLAY MAC ADDR 7 DISP PHONE VERSION 8 NETWORK CONFIG Under selection 4 Services select 1 5 as below 1 FORCED FWD TO DEST 2 CALL LOG DISPLAY 3 CLIR SERVICE 4 COLR SERVICE 5 USE
167. ized ATD CLI is sent or not On Off when slave system makes transit call Off Firewall Routing Select IP address Firewall IP address or Non firewall IP On ON address Off If the destination system VOIM is in same VPN then Non firewall IP address should be sent Otherwise the firewall IP address should be sent ON Send firewall IP address OFF Send Non firewall Internal IP address Transit Out Auth COS When there s a transit out call request from slave Yes No system user by seizing CO line apply COS according to No the authorization code SMDR Dgt Hide Determine to display dialed digit of transit out call or not Yes No at the slave system it can contain authorization code No 3 1 3 10 Network Feature Code Table Selecting Network Feature Code Table returns the data entry page Table 3 1 3 10 Network Feature Code Table 3 9 iPECS SBG 1000 User Manual IP PBX Features ATTRIBUTE DESCRIPTION RANGE DEFAULT Net Feature Code Networking Feature Code programming for Networking 16 digits None paging call Net Feature Destination INT PAGE ZONE 1 10 N A 3 digits ALL CALL PAGE ZONE INT 1 ALL 3 3 1 3 11 LCR Control Attribute Selecting LCR Control Attributes will display the LCR Control Attributes data entry page The LCR Tables provide a mechanism to define the database which will route outgoing calls particularly long distance using the most cost effective route User diale
168. l 022 Time Display Format program code Conditions Programming Related Features Attendant Position Hardware Description The service mode defines different ring assignments and answering privileges for the system The service mode can be controlled automatically through definitions in the Day Night Timed Mode iPECS SBG 1000 User Manual IP PBX Features Table which defines the time of day for the Day Night and Timed shift modes The Attendant may change the system mode selection from automatic to manual Operation System Operation of this feature is automatic Conditions Programming VOICE CONFIG System Data Day Night Timed Schedule Related Features Off Hook Signaling Day Night Timed Ring Mode CO Ring Assignment Hardware 2 1 3 Day Night Timed Ring Mode Description The Ring Mode is controlled automatically by the system clock Ring assignments are applied based on the time of day and day of week Three modes of ring Ring Assignments are provided Day Night and Timed The Attendant controls the system Ring Service mode changing from Auto Service Mode to Day Night or Timed service mode Based on the service mode selected different ring assignments answering privileges are invoked for system users Operation Attendant To change Day Timed Night Ring Mode manually 1 Press the DND button 2 Dial 1 4 1 Day mode 2 Night mode 3 Timed mode 4 Auto Service mode 3 Press HOLD SA
169. l terminals have a unique IP address they can be moved anywhere with access to a network that can connect to iPECS SBG 1000 and function without the need for re programming The use of the single common infrastructure and ability to easily install or relocate telephones results in significant savings from the time of installation and throughout the life of the system iPECS SBG 1000 User Manual IP PBX Features iPECS SBG 1000 is shipped with the iPECS SBG 1000 module a power adaptor and a power cord as shown in Figure 1 2 1 iPECS SBG 1000 Wall Mount Bracket CD manual CD manual PECS SBG 1000 Quick State Gide Quick Start Guide oe Adapter amp Power Cord iS ZZZ P ES KH GG Z d a o a NS 3 LO e o Cable Ties ga LAN Cable Figure 1 2 1 Components in iPECS SBG 1000 package To obtain terminal options with iPECS SBG 1000 contact an authorized agent of Ericsson LG Co Ltd iPECS SBG 1000 User Manual IP PBX Features Table 1 2 1 iPECS SBG 1000 products No Product Description Remark Smart Business gateway Smart Business gateway Gateway Module Basic AC DC Adaptor AC DC Adaptor for module 48VDC 0 8A Basic AC Power Cord AC power cord for an Adaptor Basic Ericsson LG LIP Phones using iPECS protocol LIP 8002 IP DECT Dual Mode Wireless Phones analogue single line devices Ericsson LG System DECT Phones This document provides detailed information
170. lable to LIP phone users only 2 When a Flex button is assigned with a telephone number the system will allocate the number to the highest available Individual Speed Dial bin number if no bin is available the user will receive an error tone when attempting to assign the telephone number 3 The telephone number may include any of the special Speed Dial instructions display security etc Programming Related Features Individual Speed Dial Hardware LIP 8012D 8024D phone 2 55 INTERCOM ANSWER MODE Description Each LIP Phone can select the answer mode used for incoming ICM calls while the station is idle There are three answer modes available Handsfree H When an ICM call is received the user receives splash tone followed by the ICM caller s voice the user may respond to the caller without lifting the handset or pressing the SPEAKER button Privacy P When an ICM call is received the user receives splash tone followed by the ICM caller s voice to respond the user must lift the handset or press the SPEAKER button Tone T An ICM call will cause the LIP Phone to provide an audible ICM ring tone the user must lift the handset or press SPEAKER to answer 2 98 iPECS SBG 1000 User Manual IP PBX Features NOTE A SLT always functions in Tone ring mode Operation LIP Phone To change ICM Answer Mode 1 Press PGM button the SPEAKER button LED lights steady 2 Dial 11 Station
171. ll Park Recall Timer Determines the amount of time before a parked call 000 600 120 will recall the station that parked the call seconds Camp on Recall Timer When a call is transferred using Camp On this 000 600 030 entry determines the amount of time before the seconds station that transferred the call receives recall Exclusive Hold Recall Timer Determines the amount of time before a call placed 000 600 060 on exclusive hold will recall the station seconds I Hold Recall Timer Determines the amount of time a call that is 000 600 030 recalling the station will recall before also recalling seconds at the attendant System Hold Recall Timer Determines the amount of time before a call placed 000 600 060 on system hold will recall the station seconds Transfer Recall Timer Determines the amount of time a transferred call 000 600 060 will ring at the receiving station before recalling the seconds station that transferred the call 3 26 iPECS SBG 1000 User Manual IP PBX Features ATTRIBUTE DESCRIPTION RANGE DEFAULT ACNR Delay Timer If the ACNR Pause Timer expires and no CO Line 000 300 030 is available for ACNR recall the delay timer sets seconds the delay before ACNR again attempts to access a CO line The ACNR retry counter is not affected by this action ACNR Pause Timer This timer establishes the time between ACNR 030 300 030 recall
172. ls or a continuous tone The Alarm Signal may be terminated at the user s phone by dialing the Alarm Stop code or if assigned pressing the ALARM STOP button To rearm the Alarm function the alarm condition must be cleared and the Alarm signal terminated When used as a Door Bell the Attendant Station receives a single tone burst each time the external contact is activated and no reset is required Operation System At detection of contact operation the Alarm Door Bell signal is sent to assigned stations LIP Phone To assign a Flex button as an ALARM STOP button to terminate the Alarm Signal PGM FLEX 65 SAVE To terminate an Alarm Signal while idle 1 Dial the Flex Numbering Plan code 65 confirmation tone is received and the Alarm Signal is terminated If the alarm condition is cleared the system will automatically rearm the alarm monitoring Or 2 Press the ALARM STOP button Conditions 1 The Alarm contacts must be dry no voltage or current source connected 2 The Attendant Station will show ALARM or DOOR BELL as appropriate Programming VOICE CONFIG System Data Alarm Attributes Related Features Door Open Hardware LIP Phone 2 125 iPECS SBG 1000 User Manual IP PBX Features External contact connected to Alarm input of iPECS SBG 1000 refer to iPECS SBG 1000 Quick Start Guide 2 78 DOOR OPEN Description The iPECS SBG 1000 hardware is equipped with rel
173. ly place a call using the Speed Dial number dialing the number and connecting the incoming call in an Unsupervised conference Operation 2 144 iPECS SBG 1000 User Manual IP PBX Features System Attendant To activate CO Off Net Call Forward 1 F MONS Lift the handset or press the SPEAKER button Press the FWD button Dial 5 the Off Net Forward feature code Dial CO access code to forward the incoming call Dial the Speed Dial bin to be used to place the outgoing call the LED of any Off Net forwarded CO button at the Attendant stations will flutter at a rate of 240 ipm To deactivate CO Off Net Forward 1 Lift the handset or press the SPEAKER button 2 Press the FWD button 3 Dial 5 the Off Net Forward feature code 4 Dial CO access code to forward the incoming call 5 Dial Conditions 1 The attendant can forward any CO line CO Group or all CO calls using the appropriate CO dial access code In addition a Flex button assigned to a CO line or group may be forwarded using the Flex button 2 The conditions of the Unsupervised conference feature apply 3 The conditions of the Call Forward Off Net feature apply 4 When enabled calls forwarded Off Net will receive the Off Net forward prompt 5 When enabled calls forwarded Off Net will receive the DTMF repeat tone 6 To utilize Off Net call forward of incoming analog CO line to other analog CO line a valid Open Loop
174. main path fail to respond the iPECS SBG 1000 routes the call employing the alternative Speed Dial route assigned iPECS SBG 1000 supports H 450 over IP for the basic networking functions and the proprietary iPECS protocol for the advanced networking features Operation Operation of Distributed Networking is automatic when configured amp defined Conditions 1 To use the networking features the software lock key installation is required Each iPECS SBG 1000 system has a unique software lock key To get the software lock key contact the distributor of iPECS SBG 1000 system 2 Unified Dialing Plan UDP Each station can have a unique number up to 7 digits in the networked systems but it depends on their own numbering plan 3 The alternative route employs a Speed Dial number to place a call and is not a Networked call Thus the Distributed Control Network features are not available Programming Related Features 2 128 iPECS SBG 1000 User Manual IP PBX Features Hardware 2 80 1 1 Net Call Description A station user can make a call to a station in other systems by dialing only a station number just as an intercom call within the same system Operation 1 Lift Handset or press the SPEAKER button The system provides a user with a dial tone 2 Dial the station number of other systems or press the NET DSS button of other systems 3 The station seizes the network CO line according to the net routing table an
175. med Station COS Temporary Station COS Lock Hardware 2 72 2 Day Night amp Timed Station COS Description Each station is assigned a COS for three modes Day Night and Timed service modes The service mode is generally controlled by the System Attendant Based on the mode appropriate dialing privileges are established Operation System Dialing restrictions are automatically applied based on COS assignments Conditions Programming VOICE CONFIG Station Registration Authorization Code amp COS System Data Toll Exception Table Related Features Class of Service Temporary Station COS Lock Day Night Timed Ring Mode Hardware 2 118 iPECS SBG 1000 User Manual IP PBX Features 2 72 3 Temporary Station COS Lock Description The Attendant can change the Station s Class of Service to temporarily preventing unauthorized toll dialing from the station ex lock the station The station is still allowed to place internal calls and Emergency number calls Operation System Attendant To activate Temporary COS 1 Press the PGM button 2 Dial 034 Temp COS code 3 Dial the Station range 4 Press the SAVE button To restore the assigned COS 1 Press the PGM button 2 Dial 035 Restore COS code 3 Dial station range 4 Press the SAVE button Conditions 1 The station is restored to the Station COS as appropriate for the active service mode Day Night or Timed Programming VOICE CONFIG
176. med as a pulse CO line the system will send open loop pulses at 10 pps Operation Operation of this feature is automatic when programmed Conditions Programming VOICE INSTALL CO Line Registration CO Channel List Related Features 2 143 iPECS SBG 1000 User Manual IP PBX Features Hardware 2 90 SYSTEM CLOCK SET Description The attendant can set the system Time Date Operation System Attendant To set the system clock 1 Press the PGM button Dial 025 System Date Time Set code Dial six 6 digits for the Date MM DD YY or SAVE button to skip the Date Dial six 4 digits for the Time HH MM or SAVE button to skip the Time Press the SAVE button Oe ey Conditions 1 The time is entered as a 24 hour military clock 24 hour mode 2 If Automatic Time Update is enabled the system will check the time periodically as configured and time date can be reset automatically This will override the attendant setting 3 iPECS SBG 1000 can support the year from 1970 to 2037 YY from 70 to 99 is treated as 19YY and YY from 00 to 37 is converted to 20YY YY from 38 to 69 is invalid and error tone will be heard Programming Related Features Day Night Timed Ring Mode Hardware LIP Phone 2 91 CALL FORWARD CO OFF NET Description The attendant can forward incoming CO calls to a remote Off Net location Calls are forward via a Speed Dial bin When a call is received the system will automatical
177. n on the Registration Table web page and click Save button After all connected stations are registered you should select back to MAC matched Station Only to prevent unintended device registration While All Stations can be registered 4 LED IP PBX LED will be flashing more rapidly as warning sign 3 3 iPECS SBG 1000 User Manual IP PBX Features 3 1 2 3 Station User Login Station User Login is primarily intended for Phontage and SIP extension registration A station must register with the system each time it is connected to the system A user may register the Phone employing a Login code User ID and password Once registered the station number is assigned Once registered this User ID must match the password for future registrations The ID and password can be pre assigned along with desired station number and a remark A link paired station can be assigned or pre assigned by assign the same Desired Number as a Master station Table 3 1 2 3 Station User Login ATTRIBUTE DESCRIPTION RANGE DEFAULT Registered Number Station number registered to the station displayed only Station number after registration Linked Indicates Linked pair status and station number Mors displayed only ID User Login ID 12 Characters Password User Login password 12 digits Desired Number Station number desired for the device Station number 3 1 2 4 DECT Registration On this page the DECT id and autho
178. n prompt is modified to add for personal options press 5 2 73 iPECS SBG 1000 User Manual IP PBX Features Operation To edit a distribution list 1 Press 5 from the main menu then the prompt will state to edit a list press 1 2 Press 1 then the prompt will state Enter list number 1 5 3 Press 1 5 then the prompt will state to edit a list press 1 to delete a list press 2 4 Press 1 then the prompt will state to add a mailbox press 1 to delete a mailbox press 2 to listen to mailboxes in list press 3 a Add mailbox to list i Press 1 then the prompt will state Please enter the mailbox number ii Enter the station number then the prompt will state mailbox XXX added b Delete mailbox from list i Press 2 then the prompt will state Please enter the mailbox number ii Enter the station number then the prompt will state mailbox XXX deleted c Listen to mailboxes in list i Press 3 then the prompt will state mailbox XXX and repeat for all members Conditions 1 The maximum number of mailboxes in a distribution list is 25 2 This feature works only when Station VM Feature Usage is set to ON Programming VOICE CONFIG System Data System Attributes Station VM Feature Usage Related Features Hardware VSF 2 33 12 Mark a message private Description This allows a mailbox owner to mark a message as private r
179. nal Ring Pick Up a VSF Voice Mail IPCR Net VM Centralized External VM Circular Station Group 2 38 iPECS SBG 1000 User Manual IP PBX Features In Circular Hunt calls to a station in the group will go to the station if unavailable or unanswered in the hunt no answer time the call will be directed to the next station defined in the group The call will continue to hunt until each station in the group has been tried The call remains at the last station or passes to a designated overflow station or group A Circular Station Group can be assigned with a pilot number the Station Group Number so that calls to the pilot number will hunt In this case the call will be directed to the first station in the group and if needed hunt through each station in the group until reaching the last station The call may remain at the last station passed to an overflow destination or sent to a voice mail box Terminal Station Group Calls to a station in a Terminal Station Group that encounter an unavailable or unanswered status will be routed through the hunt process The call will proceed to the next listed station in the group until reaching the last listed station in the group The call may remain at the last station or be routed to an Overflow destination A Terminal Hunt Group can be assigned with a pilot number the Station Group number so that calls to the pilot number will hunt In this case the call will route as described fo
180. ndom CO Line code the system will search for an idle CO line the system may continue to search through all CO lines for an available line 2 A telephone user not allowed access to a CO line will receive an error tone when access is attempted The station may receive transferred calls on such denied access lines but will not be able to flash or use the CO line for an outgoing call 3 A station denied access to a CO line but assigned to ring for the CO line will receive ring the user may transfer the call using a flashing LED CO line button but cannot make an outgoing call on the CO line 4 CO lines placed on hold may be retrieved by dialing the 8 retrieve held CO code and the CO line number 2 16 iPECS SBG 1000 User Manual IP PBX Features 5 The Tx path to a station will be muted until the system has verified the Toll Restriction for the CO line Programming VOICE CONFIG Station Data Common Attributes CO Group Access CO Line Data Call Routing by Line CO Line Data Call Routing by Caller Number CO Line Data Ring Assignment Table Related Features CO Ring Assignment Hardware 2 9 CO QUEUING Description When CO lines are busy permitted users can request to be placed in queue awaiting the CO line or a CO line in the same group to become available When an appropriate CO line becomes available the system calls the waiting station on a first in first out basis Operation LIP Phone To request to
181. nes the position of the 0 5 2 decimal in the Cost per Pulse entry above starting from the right most digit Record Start Guaranteed To allow for call set up times through the 000 250 000 Time PSTN a Valid call timer can be set msec Long Distance Code For SMDR and COS purposes five 5 Long 5 two digit LD 3 30 iPECS SBG 1000 User Manual IP PBX Features ATTRIBUTE DESCRIPTION RANGE DEFAULT SMDR CLI or Ring Service For incoming calls the system will send the RING RING defined data item for Field The data item CLI may be CLI CPN or Ring Service Time Note CPN the User dialed number is always provided for an outgoing call SMDR Ring CLI CPN Service For incoming calls the system will send the RING NONE II defined data item for Field II The data item CLI may be CLI CPN or Ring Service Time CPN NONE Print MSN Print MSN number Information in SMDR ON OFF Record OFF Print Order No Print record number as part of SMDR output ON OFF will reset to 1 when SMDR capacity is reached OFF or SMDR Mail Auto Delete Set above is enabled LCD Display Priority Caller ID can be overwritten on Duration or Caller ID Caller ID Cost LCD column or not Duration Cost SMDR ICM Save When enabled intercom call data is stored as ON OFF part of the SMDR data OFF SMDR ICM Print When enabled intercom call data is printed as ON OFF part of the On line SMDR OFF SMDR
182. ng up to return to idle While on an Intercom call Unscreened call transfer 1 Momentarily depress the Hook switch 2 Dial Station to receive call 3 Hang up to return to idle Conditions 1 The transferring station may camp a call at a busy station refer to Camp On 2 The LED of a LOOP button will display the status of a call until the station no longer has call supervision ex the call is successfully transferred 3 To prevent Toll abuse CO lines without an active call either incoming or dialed digits on outgoing cannot be transferred 4 For outgoing CO Line calls the system will monitor the CO Line for dial tone to prevent Toll abuse when an IP Line is seized the system does not monitor for dial tone 2 12 iPECS SBG 1000 User Manual IP PBX Features 5 While on intercom call transfer the Icm button provides an appearance for the transferred station LED indicates status and pressing the button connects to the station 6 A station in DND or out of service can not receive a transfer any attempt will result in an error tone Programming VOICE CONFIG System Data Call Feature Timer Transfer Recall Timer Related Features Hold Recall Call Transfer Call Waiting Camp On Station Flexible Buttons DND Do Not Disturb Hardware 2 6 2 Call Transfer CO Description A station may be permitted to transfer a CO call to another CO line establishing an Unsupervised Conference between the two ext
183. nly ring to the VSF Auto Attendant 2 If no delay is entered the call immediately will ring to the VSF Auto Attendant 3 To assign Delayed Attendant ring at least one station or Station Group must be assigned for immediate ring 4 Ring is assigned to a VSF Auto Attendant announcement 01 70 as a station type with a delay from 00 to 30 seconds Programming VOICE CONFIG CO Line Data Call Routing by Line CO Line Data Ring Assignment Table Related Features CO Ring Assignment 2 21 iPECS SBG 1000 User Manual IP PBX Features Hardware 2 15 DIAGNOSTIC MAINTENANCE Description The system software incorporates various diagnostic and maintenance routines that may be called remotely or locally through the systems RS 232 serial ports a TCP IP connection using a Web browser or telnet terminal established over IP networks Routines that can be accessed include trace functions at the device level commands for diagnostics and maintenance and tools for manipulation at the OS level Operation Conditions Programming Related Features Hardware 2 16 DIAL BY NAME Description A name up to 16 characters may be assigned to each Individual and Common Speed Dial In addition each station may be assigned a 12 character name When assigned a user may place an intercom call to another station or select a Station or Common Speed Dial using the name The user selects from one of three Dial by Name directories and en
184. o a pre determined destination assigned in the system database Preset Station Call Forward can define separate treatments for CO calls and intercom calls In addition separate busy and no answer treatments are defined and calls can be directly forward to the users Voice Mail box Call treatments available include Unconditional all calls are immediately forwarded Internal Busy Intercom calls encountering a busy signal are forwarded immediately ICM No Answer Intercom calls not answered in the No Answer time are forwarded Note calls to a busy station are also forward after the No Answer time External Busy external calls that encounter busy are forwarded immediately External No Answer external calls not answered in the No Answer time are forward Note calls to a busy station also are forward after the No Answer time Operation System Operation of Preset Call Forward is automatic Conditions 2 6 iPECS SBG 1000 User Manual IP PBX Features A station receiving a forwarded call can transfer the call to the forwarding station 2 Calls cannot be forwarded to a station in DND if attempted an error tone is returned 3 Manual Forward has higher priority than Preset Forward and overrides any Preset Forward setting 4 Calls to a Preset Call Forward chain will progress as appropriate through the chain to the last station If a station in manual Call Forward or DND is encountered it is bypassed and the next station in the ch
185. o a station will cancel any existing Message Wait from that station SS oo Programming VOICE CONFIG System Data Call Feature Timer MSG Wait Reminder Tone Timer Related Features Message Wait Reminder Tone Hardware 2 41 2 Message Wait Reminder Tone Description LIP Phones can be sent a tone as a periodic reminder to the user of message waits in queue This tone is sent to the station only while idle and is heard over the speaker Operation System Reminder tone is sent to stations automatically when assigned Conditions 1 Interval set between tones can be 00 to 60 minutes the 00 setting disables the reminder tone 2 84 iPECS SBG 1000 User Manual IP PBX Features 2 The reminder tone will continue until all messages have been retrieved 3 A station that is busy or in DND will not receive the Message Wait Reminder tone until it returns to idle Programming VOICE CONFIG System Data Call Feature Timer MSG Wait Reminder Tone Timer Related Features Message Wait Call Back Hardware LIP Phone 2 42 1 Paging amp All Call Paging Description A station can connect and transmit voice announcements to any or all of the system Paging zones Stations are grouped into zones to receive pages to the zone Stations not assigned to any zone will not receive a page including All Call pages A page warning tone will be provided to the Paging Zone s prior to the audio connection The user is allow
186. o assign a DIRECTED CALL PICK UP button 1 Lift the handset or press SPEAKER 2 Dial PGM FLEX 7 SAVE To Pick up a call ringing at another station 1 Lift the handset or press SPEAKER 2 Dial 7 Directed Call Pick up code Dial the ringing station s intercom number Lift the handset or press SPEAKER Press the DIRECTED CALL PICK UP button Dial the ringing station s intercom number on Dw SLT To Pick up a call ringing at another station 1 Lift the handset 2 Dial 7 Directed Call Pick up code 3 Dial the ringing station s number Conditions 1 To pick up a CO call the station must have an idle appearance button available 2 When several calls are ringing at a station simultaneously Call Pick up will connect the first in highest priority call Call priority order is CO transferred call gt CO hold recalled call gt CO incoming call gt queued call 3 Queue callback and Private Line calls are not subject to Call Pick up any attempts receive an error tone 4 Only ringing intercom calls are subject to Call Pick up handsfree announced calls cannot be picked up by another station Programming Related Features Intercom Answer Mode Ringing Line Preference Group Call Pick Up Hardware 2 9 iPECS SBG 1000 User Manual IP PBX Features 2 5 2 Group Call Pick Up Description A station can answer Call Pick Up incoming and transferred intercom CO and IP calls r
187. o be converted to make it go out through PSTN Basic condition My Nation 82 My Area 031 International Access Code 001 Phone Book Dialing E 164 gt PSTN Normal My Area Code Insertion NO YES For Area Code Leading Zero Insertion NO YES NO YES Local Call 82314501234 4501234 314501234 0314501234 8223471234 Long Distance Call 23471234 023471234 23471234 023471234 International Call 61416221234 00161416221234 Exceptional Conversion Table for Outgoing Dial Number Without Exceptional Table Conversion 1 15 is no my Area Code Leading Zero Insertion For Area Code YES 8215881234 gt 015881234 3 14 iPECS SBG 1000 User Manual IP PBX Features 2 15 is my Area Code My Area Code Insertion NO 8215881234 gt 881234 With Exceptional Table Conversion 1588 gt 1588 1 Regardless of condition 8215881234 gt 15881234 Exceptional Conversion Table implementation rule 1 This is normally used for special service prefix 2 Exceptional Table Conversion goes first than other conditions 3 Exceptional Table Comparison is implemented only for a National call when leading Nation Code is my nation lt example gt 1588xxxx is not exceptional converted because it is regarded as an other international call 821588xxxx is exceptional converted because 82 is my nation and it is a national call Example case 2 Incoming
188. o interoperate employing SIP to establish manage and terminate real time voice sessions with external parties iPECS SBG 1000 User Manual IP PBX Features Operation System Operation of SIP Service is automatic Conditions Programming VOICE INSTALL CO Line Registration Server Information CO Line Registration SIP ID Configuration Related Features Hardware 2 46 CALLING CALLED PARTY IDENTIFICATION Description The iPECS SBG 1000 system receives calling party identification in SIP INVITE message or the ISDN call Set up message Calling Line Identification Presentation CLIP The answering party identification which may be different from the called party is received in SIP 200 OK message or the ISDN connect message Connected Line Identification Presentation COLP When provided the LCD of LIP Phones displays the identification which is included in call records LIP Phone Display is shown LINE RINGING CLI 03438502821 The system will also compare the identification to programmed Speed Dial bins when a match exists the Name of the Speed Dial bin displays in place of the number CO Name display The system will send calling and answering party identification in the appropriate messages to SIP or the ISDN based on the database Identification messages may be restricted not reported to the far end user Calling Line Identification Restriction and Connected Line Identification Restriction may be
189. o the previous station in the chain 7 When calling a station in DND the LIP Phone display will indicate the DND status Programming Related Features Feature Cancel Call Forward Station Groups Hardware 2 18 EMERGENCY CALL Description Regardless of a station s CO accessibility the user may dial assigned Emergency numbers Operation System The system will automatically override any toll restrictions and process an assigned Emergency number Conditions 1 If there is no idle CO line for emergency call one of busy CO line will be forced to release the current call and used for emergency call 2 Emergency call can be placed without any CO access code except Australia But if emergency call is same as station number or starts with station number then emergency call cannot be used without CO access code For example if emergency code is 112 and station number 112 is used user should dial CO access code first in order to make emergency call Otherwise station 112 receives a ring Programming VOICE CONFIG System Data Emergency Dialing Related Features Hardware 2 25 iPECS SBG 1000 User Manual IP PBX Features 2 19 FLEXIBLE NUMBERING PLAN Description User access to the iPECS SBG 1000 system resources and features is accomplished through feature codes or LIP Phone buttons The Administrator if desired assigns codes for individual functions in the Flexible Numbering Plan The featur
190. ode does not affect privacy at the called station Programming Related Features Intercom Answer Mode 2 80 iPECS SBG 1000 User Manual IP PBX Features Hardware 2 39 INTERCOM LOCK OUT Description If the user takes no action after going off hook for the Dial Tone timer or fails to dial an additional digit within the Inter digit timer the station will receive an error tone for 30 seconds and be placed out of service locked out The LED of associated DSS BLF buttons will flutter flash rapidly to indicate the out of service status For LIP Phone users if the SPEAKER is used the station will receive an error tone for 30 sec and then automatically return to idle Operation System Operation of Intercom Lock out is automatic based on the Dial Tone amp Inter digit timers Conditions 1 Error tone is presented for 30 sec followed by 30 sec of Howler tone followed by lock out and silence Programming VOICE CONFIG System Data Call Feature Timer ICM Dial Tone Timer System Data Call Feature Timer Inter Digit Timer Related Features Intercom Call ICM Call Hardware 2 40 INTERCOM STEP CALL Description When the busy tone is received on a dialed Intercom call the user may place a call to another station by dialing the last digit of the station number The system replaces the last digit of the previously dialed busy station with the dialed digit and places an Intercom call to the new station number
191. oft button 3 Press the SPEED soft button 4 Dial the desired bin number 200 999 SLT To dial using a Common Speed Dial 1 Lift handset 2 Dial 58 the SLT Speed Dial access code 3 Dial the desired bin number 200 999 Attendant To program a Common Speed Dial number 2 37 iPECS SBG 1000 User Manual IP PBX Features Press the DIR soft button Press the SPEED soft button Press the ADD soft button Dial the Speed Dial bin number 200 999 Dial the number to be stored Press the SAVE button If desired enter a name see Alpha numeric entry chart under Individual Speed Dial Press the SAVE button ONOaARWN gt Conditions 1 Accessing an empty Speed Dial bin will return error tone 2 All Speed Dial numbers are stored in memory protected from power loss 3 A name can be entered for a Speed Dial number to permit access from the Dial by Name directory 4 Stored speed dial number should not include CO access code Programming VOICE CONFIG CO Line Data Common Speed Dial Related Features Dial by Name Display Security LNR Last Number Redial Save Number Redial SNR Individual Speed Dial Hardware 2 29 STATION GROUPS Description Stations can be grouped for incoming call routing and Call Pick up purposes Up to 12 Station Groups can be defined with up to 24 stations in a group Seven types of groups can be defined Circular Termi
192. old Music CO Line Data CO Hold Music Related Features Hold Hardware 2 26 REGISTRATION amp REGISTRATION TABLE Description To eliminate the potential for unintended device registration the system can be programmed to allow local device registration employing MAC addresses Using the defined MAC address registration the system allows devices with matching MAC addresses to register The Registration Table permits entry of up to 12 MAC addresses to be registered for the device entering the MAC address permits the device to register with the system If the device which has the matching MAC address is successfully registered the MAC address is removed from the Registration Table Operation Operation of registration is automatic based on the system database Conditions Programming VOICE INSTALL Station Registration Registration Table Related Features Hardware 2 27 RINGING LINE PREFERENCE Description A station is automatically connected to incoming calls by lifting the handset or pressing the SPEAKER button when assigned Ringing Line Preference RLP 2 33 iPECS SBG 1000 User Manual IP PBX Features Operation LIP Phone To answer a Call while the station is ringing 1 Lift the handset or press the SPEAKER button Conditions 1 When multiple calls are ringing at the station a priority defines the order in which calls are answered The priority is Transfer gt recalls gt incoming calls gt queued
193. on An administration option shall enable disable the announcement only flag An administration option shall allow the selection of previous menu or hang up after the mailbox greeting Previous menu is for Call Routing by Auto Attendant feature Condition 1 There are no limits on the number of mailboxes that can be marked as announcement only Programming VOICE CONFIG Station Data Station Voice Mail Attributes Announce only MailBox Station Data Station Voice Mail Attributes Announce only Option Related Features Hardware VSF 2 33 8 Message Cascade Description 2 70 iPECS SBG 1000 User Manual IP PBX Features Message cascading is a feature that copies messages left for the originating mailbox to another mailbox Once the message is copied into the other mailbox notification events can take place based on that mailbox settings Operation A mailbox has a cascade field in administration That field is another mailbox number A mailbox has a cascade field type in administration One of the following types may be selected e Disable Disable this function e Copy lmmediately Copy Cascading begins immediately allowing storage of duplicate messages in several mailboxes e Copy Urgent Only Copy Cascades only those messages marked urgent e Move lmmediately Move Cascading begins immediately allowing storage of duplicate messages in several mailboxes e Move Urgent Only Move Cascades only
194. or Navigation Ok key 3 Select Subscription using the Navigation up down key and then press OK soft button or Navigation OK key 4 Display Searching 1 5 The system RFPI eg 012345678901 23 will be displayed when a system is found 6 Press OK soft button or Navigation OK key In a few second a confirmation tone is received at the LWS WK 7 If the registration fails repeat procedure from Step 1 to 7 at the System Attendant and Step 1 to 6 from the LWS WK Conditions 1 Up to six 6 DECT phones can be registered and maximum 4 DECT calls can be placed simultaneously 2 During the registration of DECT phone Monitor or Speaker button at the iPECS iPECS SBG 1000 attendant phone should not be pressed until the DECT phone completes the registration and registration confirmation tone is heard Programming S VOICE INSTALL Station Registration DECT Registration Related Features Hardware GDC 450H handsets 2 124 iPECS SBG 1000 User Manual IP PBX Features 2 77 ALARM SIGNAL DOOR BELL Description The system can be configured to recognize the status of an external contact normally open or closed The system will signal to the Attendant Station when the contact activates This capability is commonly employed to provide remote Alarm or Door Bell signals to the user The Attendant Station receives the Alarm Signal either a single tone burst repeated at 1 minute interva
195. or recall timing 5 If while setting up a conference system error tone is received the initiator must press the CONF button to obtain the Intercom dial tone 6 A station that is busy in DND or other non idle state cannot be added to a conference 7 SLT can join a conference call but can not make a conference call Programming Related Features Automatic Speaker Select Hold Recall Hardware 2 11 CUSTOMER SITE NAME Description A Customer Name up to 24 characters may be entered into the system database The name is displayed on the SMDR and database outputs as well as during an Admin session Operation System Operation of this feature is automatic when a name is assigned Conditions Programming VOICE INSTALL System Identification Site Name SYSTEM ID Customer Site Name PGM 100 Btn 2 2 19 iPECS SBG 1000 User Manual IP PBX Features Related Features Hardware Description Data transmitted over CO lines is subject to distortion and errors if system tones ex Camp On Override are applied during transmission To eliminate such errors stations that use analog data modems or Fax can be assigned to block incoming system tones Operation System System tones are automatically blocked when FAX utilization is set to ON Conditions 1 Stations or an Attendant attempting to Camp On or Override a station with FAX utilization will receive an error tone 2 When FAX utilization is enabled
196. oup to place calls to the Mobile phone In addition the mobile phone can be assigned to receive hunt group calls to the primary extension Also parameters for notification of new VSF voice mails can be defined Table 3 2 1 55 Mobile Extension Table ATTRIBUTE DESCRIPTION RANGE DEFAULT Internal Access The user may be allowed to access internal call from the mobile Disable Enable Disable extension Usage Mobile extension feature can be enabled and Fail Over to Mobile Disable Disable extension can be included Mobile Ext Fail Over Hunt Enable When the paired station is a member of a hunt group Circular or Disable Disable Terminal group calls can be sent to the active mobile extension Enable VSF VMIM Enables outbound notification by the system when the VSF has Not Use Not Use Notify unheard messages Use Notify Retry Defines the number of attempts the system will make to complete 1 9 Times 3 Times a notification when receiving busy no answer Retry Interval Defines the time between notification attempts If a notification 1 3 Minute 3 Minute fails the system will retry after the timer expires Notify CLI When the system sends CLI to the mobile extension the CLI can be Caller Caller either the original caller s CLI or the CLI of station My Ext Call Back If it is set to ON incoming mobile extension call will be released OFF OFF before answered and system places a call to mobile extension ON After
197. ours not defined in Time Zone 2 and 3 are automatically part of Time Zone 1 Time Zone2 This entry defines the hours of the day during which Time 00 24 Zone 2 is active Time Zone3 This entry defines the hours of the day during which Time 00 24 Zone 3 is active 3 1 3 12 LCR LDT Leading Digit Table Selecting LCR LDT Leading Digit Table will display the LCR LDT data entry page The Leading Digits Table is used to analyze the user dialed digits to determine an appropriate Digit Modification Table Index The Table is divided into bins The digits up to the first 12 dialed by the 3 10 iPECS SBG 1000 User Manual IP PBX Features user are compared with the entries in the Leading Digit Table In addition indices to the Digit Modification Table are defined for each Time Zone of each Day Zone Table 3 1 3 12 provides a brief description and entries for the Leading Digit Table Table 3 1 3 12 LCR Leading Digits Table ATTRIBUTE DESCRIPTION RANGE DEFAULT Compared Digits Up to 6 digits that if matched by the user dialed digits will 12 digits access the DMT Indices of the associated Leading Digit Table bin DMT1 This entry defines the Digit Modification Table index Must be 6 00 99 for each Time Zone for Day Zone 1 The digits appropriate index will be selected for the current Day and 3 DMT Time Zone One entry DMT index is made for each Time indices Zone six 6 digits DMT2 T
198. outing of incoming external calls The system will compare the received ICLID and if a match is found will route the call to the destination defined in the Ring Assignment Table index Table 3 2 2 3 Call Routing by Caller Number ATTRIBUTE DESCRIPTION RANGE DEFAULT Caller Number ICLID Incoming Caller ID to match for the index If 23 Digits None the Caller ID matches the Table entry the index is used to select the route Caller Name ICLID name that is sent by the system to the 12 None destination for the ICLID routed call Character 3 2 2 4 Ring Assignment Table If the Incoming Caller ID matches an entry in Call Routing by Caller Number the index from the Table is used to determine the call routing from the Ring Assignment Table Separate ring assignments are made for Day Night and Timed Ring mode for each index 001 to 250 in this table When assigned to ring to a VSF announcement the call can be dropped automatically after the assigned announcement by checking the Auto Drop When CO Lines are programmed to Ring to a VSF Group as an Automated Attendant the ring signal can be on an immediate or delayed basis 00 30 sec allowing other stations groups to be assigned ringing and answer prior to signaling the AA 3 2 2 5 Exceptional Call Routing When a DID line or DISA user dials an invalid vacant or busy station number the caller will be sent to the assigned destination The destination is separatel
199. placed through the voice mail is complete the user will be returned to the previous place in the Voice Mail Box If the user hangs up the VSF will recall at the user Station and upon answer will play Request Mail Box Number prompt Programming Related Features Message Retrieval Remote Message Retrieval Voice Mailbox Settings 2 61 iPECS SBG 1000 User Manual IP PBX Features Hardware VSF 2 33 3 5 E Mail Notification Description With the VSF the system stores the voice message and sends an e mail to the e mail address associated with the station as notification of the new voice message The voice message can be attached to the e mail as a wav file Operation System System automatically sends e mail to notify user of new voice message Conditions 1 The voice message is stored in the VSF as well as being attached to the e mail The voice message must be expressly deleted from the VSF even if the e mail is deleted 2 The e mail is sent to the address assigned for the station with the sender address defined for the VSF Note the latter is required as many e mail servers will reject anonymous e mails 3 The e mail address for the VSF and the station is defined under the Web Admin 4 The Voice message can be attached to the e mail notification as a wav file if the Attach Message option is enabled If disabled the notification e mail does not include an attached wav file Programming VOICE CONFIG St
200. press the hook switch 2 Dial 56 Message Wait Call Back code 3 Hang up Message Wait is activated To leave a Message Wait while receiving DND tone 1 Momentarily press the hook switch 2 Dial 56 Message Wait Call Back code 3 Hang up Message Wait activated To retrieve a Station Message Wait 1 Dial 57 Message Wait Call Back Answer code 2 83 iPECS SBG 1000 User Manual IP PBX Features To leave a Call Back queue for a station while receiving busy 1 Momentarily press the hook switch 2 Dial 56 Message Wait Call Back code 3 Hang up return to idle To respond to a Call back recall received when the busy station becomes available 1 Lift the handset 2 Previously busy station is called Conditions 1 A Message Wait Call Back return call will always ring at the receiving station overriding the Intercom signaling mode selected 2 A station can leave only one callback request at a time If a station is attempting to leave a message and the system Message Wait queue is full the station will receive ICM busy tone A Message Wait reminder tone can be enabled to remind the user of messages waiting A station in Call Forward can leave a message wait A Message Wait indication is left at the originally called station even if the call is forwarded An LIP Phone with LCD may call back to the station s that left messages in any desired order or the normal oldest first order 8 Placing an Intercom call t
201. r Circular Pilot Number hunting Station Ring Group A call to any station in the Group will cause all stations in the group to ring and any station in the group may answer the call If the call remains unanswered beyond the Overflow timer the call is sent to the Overflow destination which can be a Station Station Group or Voice Mail box Multiple calls can be received by a Station Ring Group and can be serviced in any order Pick Up Station Group A station can be assigned to a Call Pick Up group and may then pick up answer calls to other stations in the group employing the system s Group Call Pick Up feature VSF AA VM Group The VSF memory is employed by the integrated Smart Business gateway AA VM application Incoming calls can be directed to one of 70 user recorded announcements which may request further routing instructions from the user in the form of caller dialed digits These digits are employed to route the caller as defined in the system CCR Customer Controlled Routing Tables The VSF AA VM Group Voice Mail application receives calls forwarded or recalling from a station Such calls will receive the user s pre recorded greeting and may leave voice messages The user may call the VSF AA VM Group to review and manage the integrated Voice Mail application IPCR This group is defined to support IP Call Recording service Net VM 2 39 iPECS SBG 1000 User Manual IP PBX Features This group is defined to support a C
202. r Enable This field informs the LM to attempt registration with the 0 OFF OFF CM This field must be set to ON for proper registration 1 ON IP Address This field defines the IP address of the CM that will be IPv4 address used by the LM IPKTS Port number In the TNET environment the IP KTS protocol signaling 0000 9999 5588 UDP port is defined At present this field is not used do not change this port number Total no of port This field defines the total number of ports the LM will 000 999 0 request be allocated by the CM for devices attached to the LM This value must be equal to or less than the port count in the CM for the LM devices Polling Count This field defines the maximum polling failures an LM 00 99 05 considers a WAN fault Polling interval This field defines the interval time between LM to CM 00 99 02 polling attempts 3 1 2 Station Registration 3 1 2 1 Station List amp Replacement Registered station list is displayed on this page a user can see IP address device type version of device connect status of registered devices In addition a user can change the logical number of station station name remark and so on 3 1 2 2 Registration Table By entering device MAC addresses the system will allow the device to register While initial installation you may want to register all connected stations without MAC address programming Then you should select All Stations in front of Save butto
203. r One Time DND SLT Placing a Voice Over OHVO while receiving busy 1 Dial 2 After splash tone begin announcement Conditions 2 108 iPECS SBG 1000 User Manual IP PBX Features 1 When the called station responds via Camp On all conditions and options available to Camp On apply 2 OHVO may be used to notify the called party of a transferred call CO Line or Intercom by announcing the call then releasing to complete the transfer 3 When a call is transferred via OHVO the receiving station will receive a ringing after the transfer is complete 4 If the receiving station is in conference or using the Speakerphone Voice Over is not available Camp On will be activated and a Camp On tone sent to the receiving station 5 If the receiving station is SLT or SIP extension Voice Over is not available Programming VOICE CONFIG Station Data Common Attributes Voice Over Related Features Call Waiting Camp On Hardware LIP Phone to receive Voice Over 2 64 ATTENDANT POSITION Description By default Station 10 is the Attendant on the iPECS SBG 1000 system The Attendant position must be equipped with an LIP multi button Phone Operation Condition 1 Attendant is assigned as Station 10 default logical number 2 Attendant calls and recalls are always routed to the attendant Programming Related Features Hardware LIP Phone 2 109 iPECS SBG 1000 User Manual IP PBX Features 2 65 ATTE
204. r other firewall functions are implemented packet relay for RTP packets is required Packet relay requires VoIP channels for each simultaneous call desired 5 The local MFIM will take over operation of registered devices if the central controlling MFIM does not respond to three consecutive poll attempts over a 10 second period The central MFIM will gain control automatically upon return of the WAN connection 6 iPECS can be installed behind a NAPT however Fixed Nat port forwarding is required for the host to be reachable by remote devices 7 Youcan set TNET register enable ON OFF for using TNET in local MFIM 8 If TNET Register is enabled all devices are automatically registered to the central MFIM except DECT devices 2 133 iPECS SBG 1000 User Manual IP PBX Features 9 If any new device is registered to iPECS SBG 1000 TNET Register must be disabled and enabled again in order to register new device to the central MFIM Programming VOICE INSTALL System Tnet Attributes Related Features Hardware 2 81 STATION CALL COVERAGE Description The Call Coverage feature permits a LIP Phone user to receive ring and answer calls directed to a covered station This feature is generally employed to allow a Secretarial answering position to cover calls to other stations When a covered station rings the CALL COVERAGE button LED will flash and the covering station may receive ring immediate or delayed for the call The coverin
205. re provided in the Hourly Call Reports Hourly Call Report The Hourly Call Report covers hourly completed call activity for the selected Analysis period The report indicates the number of completed calls for each hour during the Analysis period as shown 2 51 iPECS SBG 1000 User Manual IP PBX Features aia EnEn l Site Name Report Type Call Hourly Report i Date 19 01 11 15 38 Anal Hour Calls Completed i 15 00 0 i 14 00 EE i 17 00 211 16 00 543 Total Calls 754 CON CC S E E H Operation Attendant To print the Hourly Call Report 1 Press the PGM button 2 Dial 0126 Hourly Call report code Conditions Programming Related Features SMDR Station Message Detail Recording Hardware Device to capture reports 2 32 3 Traffic Analysis H W Usage Description The Hardware Usage report provides statistics for the system s special Hardware resources such as the VSF as shown in the following sample report aaa aa aaaiananananianiiniiniimiainininianiainininiinnininininininniainininininniainininininninininininininininininininniaininnininninininniainanninniainniiina Site Name abc co Report Type H W Unit Usage Summary Report Today Peak i Date 19 01 11 14 52 Unit Num Anal Total Total Type Unit Hour Req Denied 2 52 iPECS SBG 1000 User Manual IP PBX Features aaa LEEETET IREF Operation Attendant To print the Hardwar
206. re selected the button prior to going off hook 2 121 iPECS SBG 1000 User Manual IP PBX Features 2 Selection of another Flex button or Feature button just prior to an off hook event will override the Prime Line assignment 3 When Delayed Prime Line is set the user must wait taking no action until the Prime Line is accessed The user receives ICM dial tone during this period and may dial any valid numbering plan digit s or select a Flex button or feature button 4 If the Prime Line Delay Timer is greater than Dial tone timer the Delayed Prime Line will not activate It will be necessary to reduce the delay timer or extend the Dial tone timer Programming VOICE CONFIG Station Data Common Attributes Prime Line Station Data Common Attributes Idle Line Selection System Data Call Feature Timer Prime Line Delay Timer Related Features Speakerphone Intercom Call ICM Call Station Flexible Buttons Hardware LIP Phone 2 75 INTERNATIONAL CALL RESTRICTION Description Outgoing international call is normally very expensive International call can be restricted by program When international call restriction is programmed iPECS SBG 1000 tries to compare dialed digits to CO with programmed international prefix If digits are matched call should be released and access deny message will be displayed on LCD with error tone When CO CO international call is programmed to be restricted following 3 cases should be
207. res Hold Recall Call Transfer Station Hardware 2 6 3 Call Transfer Voice Mail Description CO calls can be directly transferred to a station s VSF voice mail box Operation LIP Phone While on a CO call to perform a Call Transfer 1 Press TRANS 2 Press MSG CALLBK button 3 Dial the number or press the DSS BLF button for the desired station 4 Hang up to complete the transfer Conditions 1 The LED of a LOOP button will display the status of a call until the station no longer has call supervision ex the call is successfully transferred 2 14 iPECS SBG 1000 User Manual IP PBX Features Programming VOICE CONFIG Station Data Preset Call Forward System Data Call Feature Timer Transfer Recall Timer Related Features Hold Recall Call Waiting Camp On VSF Voice Mail Hardware LIP Phone 2 7 CALL WAITING CAMP ON Description Call Waiting is used to notify a busy station that a call is waiting The busy station is notified of the waiting call with a Camp On tone For users of an LIP Phone the LED of the HOLD button will flash After receiving a busy signal the calling station camps on to the called station The called station can respond by answering the waiting call which places the active call on hold activating One Time DND or ignoring the Camp On tone Operation To activate a Camp On while receiving the Intercom busy tone 1 Press the button called and
208. retary which will forward Executive calls to the 2 140 iPECS SBG 1000 User Manual IP PBX Features Secretary With the CO Call to Secretary option enabled all CO calls to the Executive forward to the Secretary regardless of the Executive s station status In addition if the Secretary is in DND Executive calls sent to the Secretary route back to the Executive if the Call Exec If Sec in DND option is enabled Each Executive can be assigned a Grade 01 highest 12 lowest Executives with a higher grade can call lower grade Executives overriding the Executive Secretary forward With the Icm Call to Secretary option enabled all internal calls to the Executive except for calls from higher or same grade executive forward to the Secretary regardless of the Executive s station status Operation LIP Phone To activate deactivate Executive Secretary forward from the Executive iPECS Phone 1 Press the DND button to toggle Executive Secretary Forward Conditions 5 The maximum number of Executive Secretary pairs is 10 6 An Executive may have multiple Secretaries and a Secretary may have multiple Executives Each forms a separate Executive Secretary pair 7 lf the Secretary is busy when a call is received for the Executive the caller will receive busy tone 8 The Secretary may override the DND status of the Executive to Camp On and transfer calls to the Executive 9 Achain can be constructed by assi
209. rization codes are defined In addition a pull down menu selects one of four subscription events subscribe de subscription mobility or display registered stations A separate password box permits password entry to terminate erase all DECT subscriptions Table 3 1 2 4 DECT Registration ATTRIBUTE DESCRIPTION RANGE DEFAULT Park Code PARK Portable Access Rights Key Code Unique 14 digits System Id entered at DECT handset subscription to identify the system To assign a PARK code enter code and click SAVE AC Code Authentication Code entered at DECT handset to verify Up to 8 digits subscription To assign AC Code enter AC value and click SAVE DECT Subscribe Enables the system to accept subscription from a DECT Enable handset Desired Station Desired station number for the wireless DECT handset Type of Phone Three types of phones may be selected including type GDC 34x 4xx GDC 34x 4xx for GDC 450H type for LWS WK and type for GDC LWS WK 500H GDC 5xx Press SEND after entering the number and type DECT Unsubscribe Terminates the subscription for a DECT handset Station Number Enter the registered station number and click SEND Station number the subscription is terminated and the wireless DECT handset will no longer be serviced 3 4 iPECS SBG 1000 User Manual IP PBX Features DECT Mobility When a DECT handset is registered at multiple systems that are networked calls can
210. rk Numbering Plan Table Selecting Network Numbering Plan Table will display the Network Numbering Plan Table data entry page Table 3 1 3 9 Network Numbering Plan Table ATTRIBUTE DESCRIPTION RANGE DEFAULT System Usage Select system usage O NET NET 1 PSTN Numbering Plan Code means any digits can be inserted between 0 9 The digits followed by is a internal station number 16 digits Numbering Plan CO Group 00 means an internal net station number 00 24 CPN Information Flex 1 ISDN CPN INFORMATION Flex 2 FLEX BTN 1 4 16 digits 1 00 CPN INFORMATION 01 2 00 CPN INFORMATION 02 3 00 CPN INFORMATION 03 4 00 CPN INFORMATION 04 Alt Speed Bin Alternative Dial Number System SPD Bin when the 200 999 networking path has a fatal problem or 2000 4999 MFIM E IP Address IP Address of destination MFIM E system only when 0 0 0 0 iPECS systems are configured for Voice Networking MFIM E Port Port Number of destination system for Networking 0000 9999 5588 Digit Repeat When the number plan code see above is for PSTN Yes No call or transit call this number code can be enveloped in No SETUP message or not whether if this field is set or not Net PSTN Enblock Choose Transit out Public Line as Enblock or Over lap Yes No No PSTN CLI Method NET Send network station number for CLI NET NET PSTN Send full CLI eg 02 450 1000 PSTN CO Attendant Code CLI Determine whether if Central
211. ror tone is provided 2 23 iPECS SBG 1000 User Manual IP PBX Features 4 Dial by Name is only available to LIP Phones with a display other users will receive error tone if an attempt is made to access Dial by Name 5 A user may both scroll and enter characters to search a directory using the VOL A voL Y buttons Programming Related Features Individual Speed Dial Common Speed Dial Hardware LIP Phone w Display 2 17 DND Do Not DISTURB Description A station can be placed in DND to block incoming CO and Intercom calls transfers and paging announcements Operation LIP Phone To activate DND 1 Press the DND button the DND button LED illuminates To remove DND 1 Press the DND button the DND button LED extinguishes SLT To activate DND 1 Dial 53 DND feature code confirmation tone is received To remove DND 1 Dial 53 DND feature code confirmation tone is received Conditions Pressing the DND button while ringing will activate One Time DND An Attendant may cancel DND for other stations DND service is not available to Attendants Recalls for CO calls will override the DND feature A station in DND is out of service for all incoming calls including Station Group calls a SI eg 2 24 iPECS SBG 1000 User Manual IP PBX Features 6 A station in DND is bypassed by calls forwarded to the station if the last station in a Call Forward chain is in DND the call will ring t
212. s cccccceeseseseeeeeeeeeeeeseeeeseeeeeeeeeeeeseneees 2 110 2 67 Attendant Call QUCUING 2 ccccseeseeeeeeeeeeeeeeeeeeeeeneeeeeeeeeeeseneeeeeeeeeeeeeeeenenees 2 112 2 68 Disable Outgoing CO ACCOSS siicecsisiiieieimiedunensisreienminsuncimierisimietuneunnennceiensinn e 2 113 2 69 F at re Came els eessen 2 114 2 0 SET Broker Call gege deen 2 115 211 SLT Reder Tome nesk re Eesen gesh eerste EE Ee EES EECH 2 116 2 72 Dialing ett wiv titeicnseentiuninsnihtatannlsancedaicuniinaieueeaieuaiiunlnubiniabidetinelieied 2 117 22L Class of EE Ee 2 117 2 72 2 Day Night amp Timed Station COS enges eier Eege Se 2 118 2 72 3 Temporary Station COS OG s ssssnsssnsssnnnssrnnnsnnnrrnsroennosrrrrrrssrrrssrrns 2 119 2 73 SIP Ext nsion ServiC s icsi iannn innn a 2 119 2 74 Prime Line Immediately Delayed ccccccesseeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeeeeeees 2 121 2 75 International Call Restriction ssseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 2 122 2 76 IP System DEG T E 2 123 2 77 Alarm Signal Door Be sviisiiesscstsscvcnsicninsnadenasncwosinenibeasnentiuaducsiienivancnuedwawunnden 2 125 2 78 Door ODOM sisstisiesssiessueticecnnenssnsnrevssscsanindareuadaseueusaadsnereuiuaueuentasinmvarnneuiseuenecndauan 2 126 2 79 Mobile EE 2 127 2 80 System Networkumg scscsdscscscvcccwcscsccescseracasancsccawebawaneencsanerencranerencsacasencuanewencuans 2 128 2 80 1 Distributed Control Network dese zesserse
213. s after answer ON video stream from this Video Door Phone to the ringing video enabled LIP Phone even though this is alerting stage Condition A VOIP channel for RTP Packet Relay purpose is required to serve ring back tone generation via a DSP channel That is because system does pre answer to the Video Door Phone even though the receiving station is on alerting state E 164 Call Log CLI Give E 164 format CLI to SIP extension for an ON OFF incoming CO call OFF 3 2 1 2 Flex Buttons Each Flex button on a LIP Phone can be assigned a function TYPE as listed Empty Number Plan User Program code Station Speed Dial System Speed Dial After selecting the Type for a button enter the appropriate value Where applicable 3 2 1 3 Paging Access Each LIP Phone is assigned to be able to receive announcements from each Page Zone A station can be assigned to any all or no page zones The iPECS SBG 1000 system supports up to 10 Internal Page Zones By default all stations are assigned to Zone 1 NOTE A station not assigned to any page zone will not receive any page announcements 3 2 1 4 Executive Secretary Table Stations can be paired as Executive Secretary pairs so that when the Executive enters DND the call to the Executive is automatically routed to the Secretary Up to 10 Executive Secretary pairs can be defined An Executive may have multiple Secretaries and a Secretary can be assigned to
214. se enter the mailbox number to listen press 1 to record press 2 to delete press 3 Press to cancel and go back to administration main e Record a broadcast message 5 Please enter the mailbox number 01 10 to listen press 1 to record press 2 to delete press 3 to send press 4 Press to cancel and go back to administration main e Record Mailbox Name 6 Please enter the mailbox number to listen press 1 to record press 2 to delete press 3 Press to cancel and go back to administration main Condition 1 There are no limits on the number of mailboxes that can be marked as administrators 2 69 iPECS SBG 1000 User Manual IP PBX Features 2 The broadcast message is the shared message System provides broadcast message first regardless message retrieve option 3 A station can delete broadcast message without confirmation Only administrator can delete a recorded broadcast message 5 This feature works only when Station VM Feature Usage is set to ON A Programming VOICE CONFIG Station Data Station Voice Mail Attributes Administrator MailBox System Data System Attributes Station VM Feature Usage Related Features Hardware VSF 2 33 7 Announce Only Mailbox Description This feature provides a method to mark a mailbox as an announce type This type of mailbox plays a greeting only and then returns the caller to the previous menu or hangs up Operati
215. so the SIP Domain and the Proxy IP should be the iPECS SBG 1000 LAN IP address Press Menu 8 Settings 3 Provisioning Setting Edit Address The address should be the iPECS SBG 1000 LAN IP address Press Menu 8 Settings 1 Profile Settings Select the profile which you want to connect pisase refer to the WIT 400H User Guide for the details SIP Phone To set up the SIP Phone 1 Configure SIP Phone settings ex IP address Subnet mask Gateway Telephone number Proxy address Expiration timer Domain address etc The Telephone number must be the desired unused station number and also the proxy address and the domain address should be the iPECS SBG 1000 IP address refer to the SIP phone User Guide for further information 2 Boot the SIP Phone which will register it with iPECS SBG 1000 Pie Mec ONAN Conditions 1 Up to 6 SIP phones will be supported with Lock key Ericsson LG SIP extensions such as WIT 400H and LIP 8002 can be used without Lock key 2 Desired Number for SIP phone should exist in station number list and also should be not assigned for other extension 3 The Station User name will be overwritten by the SIP Phone Display Name setting 2 120 iPECS SBG 1000 User Manual IP PBX Features 4 Ifthe Station number is changed in the iPECS SBG 1000 database the SIP Phone should be reconfigured and re registered with the changed telephone number 5 When SIP Phones are used with iPECS SBG 1000 service
216. swer forwards all calls except recalls to the selected station when the station does not answer within the No Answer timer Code 4 Busy No Answer forwards calls if the selected station is busy or does not answer within the No Answer timer Code 5 Attendant Off Premise forwards incoming CO calls to an outside number Code 6 Off Net Unconditional all calls to the station except recalls are forwarded internally or externally SLT only 2 3 iPECS SBG 1000 User Manual IP PBX Features Code 7 Off Net Busy forwards all calls except recalls to the selected station when station is busy SLT only Code 8 Off Net No Answer forwards all calls except recalls to the selected station when the station does not answer within the No Answer timer SLT only Code 9 Off Net Busy No Answer forwards calls if the selected station is busy or does not answer within the No Answer timer SLT only Operation LIP Phone To activate Call Forward Unconditional or Busy No Answer 1 Lift the handset or press the SPEAKER button to receive dial tone Press the FWD button Dial desired Call Forward code 1 4 Dial the station or station group to receive calls Replace the handset return to idle St Ze To activate Call Forward Off Premise to an external number 1 Lift the handset or press the SPEAKER button to receive dial tone Press the FWD button Dial Forward condition 1 4 Press SPEED button and desire
217. t available the Alternate DMT index is used to determine the number and CO path to be used Table 3 1 3 13 LCR Digit Modification Table ATTRIBUTE DESCRIPTION RANGE DEFAULT Add Digits This entry defines the digit stream to insert in the number 25 digits after digit removal Digits 0 9 and special characters P timed Pause D Dial tone detect F Billing station number Removal Position This entry defines the position of the digit where removal 01 12 1 is to begin starting with the 1st dialed digit 01 Number of digits to be This entry defines the number of digits to remove starting 00 12 0 removed at the Removal Position Add Position This entry defines the position in the number after digit 01 13 1 removal where the Add Digits are inserted 3 11 iPECS SBG 1000 User Manual IP PBX Features ATTRIBUTE DESCRIPTION RANGE DEFAULT CO Group This entry defines the CO Group that the system will 1 5 21 1 attempt to use for the call Alternative DMT Index This entry defines an Alternate Digit Modification Table 00 99 Index to use if no path is available in the assigned CO Group Selecting LCR Table Initialization will display the LCR Table Initialization data entry page The LCR Table Initialization allows global values to be assigned to the various Digit Modification Table entries In addition the LCR Leading Digits and LCR Digit Modification Ta
218. t 3 characters of the person s first name or Enter the first 3 characters of the person s last name Once 3 characters have been entered the system will check the entered characters for a match to the programmed name in Station Voice Mail Attributes menu Company Directory First Name and Last Name System will search an entry only among those who have recorded the subscriber name If a match is found the system will play transferring to programmed name and transfer the call to the station Call will be transferred once the prompt is finished If more than one match is found the system will play for subscriber name press 1 for subscriber name press 2 for subscriber name press 9 When the caller enters the desired digit the system will route the caller to that station Condition 1 To be searched in company directory subscriber name must be recorded And the first and last name also should be programmed properly 2 This feature works only when Station VM Feature Usage is set to ON Programming VOICE INSTALL CO Line Registration SIP ID Configuration VOICE CONFIG Station Data Station Voice Mail Attributes Company Directory CO Line Data Call Routing by Called Number CO Line Data Call Routing by Auto Attendant System Data System Attributes Station VM Feature Usage Related Features Hardware VSF 2 67 iPECS SBG 1000 User Manual IP PBX Features 2 33 5 Recor
219. tatus information and assign special features codes to Flex buttons The Station User Program Codes used for these purposes are fixed as listed and shown below Table 2 72 2 Station User Programming Code Description Entries 11 ICM Answer Mode 1 H 2 T 3 P 12 Headset Speakerphone mode 0 H 1 S 13 Select Headset Ring type 1 S 2 H 3 Both 14 Register Bluetooth device 15 Activate Bluetooth device 16 Intercom Differential Ring 1 8 17 CO Differential Ring 1 8 18 Station Ring Download 5 8 0 9 21 Set Wake Up Time Once Permanent amp Hour Min 22 Erase Wake Up Time 31 LCD Display Language Domestic English 2 105 iPECS SBG 1000 User Manual IP PBX Features Code Description Entries 32 Sys version display 33 Select BGM source O 1 34 User Name registration name 35 Display Phone IP Address 36 Display Phone MAC Address 37 Display Phone Version 38 Network Configuration 41 Forced Forward to Destination Station Group Number 42 Call Log Display button 43 CLIR Service 44 COLR Service 45 Register Authorization Code Auth Code 4 LOOP button 50 CALLBACK button Button PGM only 51 CONF button Button PGM only 52 MUTE button Button PGM only 53 ICM button Button PGM only 54 REDIAL button Button PGM only 56 Activate Mobile Extension button Button PGM only 57 DID Call Wait Button PGM only In add
220. te a recording 1 Press the PGM button 2 55 iPECS SBG 1000 User Manual IP PBX Features SE A e Dial 05 Message Record code Dial the appropriate number from 001 072 Announcement number The current announcement is played followed by the Press to record prompt Dial Press the SPEED button during playback to erase message System Operation of the CCR Tables and Auto Attendant are automatic Conditions 1 2 3 10 11 12 13 There are no individual time limits on an Auto Attendant announcement The external caller may receive a ring back tone before playback of a VSF announcement The Attendant must Save a recording before returning to the on hook state otherwise the existing recording is used To record or delete an Auto Attendant message all of the VSF channels must be idle The external caller may dial at any time during an Auto Attendant announcement and must dial prior to the expiration of the CCR Analysis timer If the external caller dials an invalid selection or station the system will play the Invalid Entry prompt and allow re entry using the DISA Retry Counter If the external caller dials more than a single digit the call is routed based on the System Numbering Plan Calls routing by an Auto Attendant CCR Announcement are interactive DISA calls and are subject to conditions of a DISA call The digit is reserved in the CCR Tables to repeat the current or prev
221. ters characters employing 2 dial pad buttons for each character refer to Character Entry Chart Table The system finds and displays the nearest match to the user entries The user may continue entering characters or scroll the directory at any point using the VOL A VOL gl button and select a name to call The number associated with a selected name may be displayed by using the TRANS button Operation LIP Phone To use Dial by Name 1 Press soft key DIR 2 Dial the desired directory 3 Search the directory using the VOL A VOL gl button or by entering the number 2 22 iPECS SBG 1000 User Manual IP PBX Features Table 2 16 1 Character Entry Chart Blank 1 2 ee 3 4 Press the SAVE button to place the call To toggle between the name and number display 1 Press the NAME TEL soft button or TRANS PGN button To program the station user name 1 Press the PGM button 2 Dial 34 User Name Program code 3 Dial the name up to 12 characters 4 Press SAVE Attendant To program a name for another station 1 Press the PGM button Dial 031 Attendant User Name Program code Dial the station number Dial the name up to 12 characters Press SAVE St a ee Conditions 1 Available characters are A to Z space and period 2 The LCD will display multiple names one per LCD line up to 16 characters 3 Hauser selects a directory with no entries or there is no match to the user entry er
222. the SAVE button oe de ly To cancel the periodic All Summary Report 2 49 iPECS SBG 1000 User Manual IP PBX Features 1 Press the PGM button 2 Dial 0123 Cancel All Summary report code To print a traffic report 1 Press the PGM button 2 Dial 0121 or 0124 0129 report code 0121 All Summary Traffic Reports 0124 Attendant Traffic Report 0125 Call Summary Report 0126 Hourly Call Report 0127 Hardware Usage Summary Report 0128 CO Summary Report 0129 Hourly CO Report 3 Press the SAVE button Conditions 1 The Print All Summary Traffic Reports generates the Attendant Call Summary and CO Summary Traffic Reports Programming Related Features SMDR Call Records Hardware device to capture reports 2 32 1 Traffic Analysis Attendant Description The Attendant Traffic Report covers operational statistics for the Attendants The report outputs periodically or the Attendant requests output of the report for a defined Analysis period The following is a sample report and description of the report fields LESS EE EEE SEER GEES ER GEIS ERS EE EES EEE EES CREE EEE ER EEE EGER Site Name abc co Report Type Attendant Traffic Report Today Peak Date _ 19 01 11 15 03 Atd Meas Call Seo E diner Time Speed Atd No Hour Total Ans Abnd H Abd Held Avail Talk Held NoAns Ans Type 10 13 00 104 82 22 3 18 10 12 14 21 01 23 00 52 00 23 Sys 2 50 iPECS SBG 1000 User Manual IP P
223. the station also ring to the active mobile phone when enabled The mobile phone users can access the facilities of the iPECS SBG 1000 to place internal and external calls as well as activate access features To access system facilities and resources the mobile user calls the SIP number or the ISDN DID number of the corresponding LIP Phone When the call is received the system matches the CLI to the mobile phone and provides the mobile user with system dial tone Operation System Incoming SIP or ISDN DID calls are sent to active mobile phones automatically Mobile Phone To place a call from the mobile extension using the iPECS SBG 1000 1 Dial the SIP number or the ISDN DID number of the station the system will check the CLID answer the call and the user will receive intercom dial tone 2 Place internal or external iPECS SBG 1000 call as normal To Transfer a call from the mobile extension using the iPECS SBG 1000 1 Dial while on an iPECS SBG 1000 call 2 Dial the desired extension the call is transferred and the mobile phone returns to idle Note the mobile may reconnect by dialing Conditions 1 When the mobile phone places an external call through iPECS the CLI of the corresponding station is used The Mobile Extension features are supported via system digital SIP and ISDN lines only Message Wait and Callback cannot be activated to a mobile phone The Mobile Extension feature is not supported over a distributed
224. the system will not apply audio gain to the call Programming VOICE INSTALL FAX FAX Configuration FAX Utilization Related Features Call Waiting Camp On Hardware 2 13 DELAYED CO RING Description Ring signals for an incoming CO call can be sent to stations immediately upon detection or after an assigned ring cycle delay The delay can be up to 9 system ring cycles thus allowing other stations to answer the call Operation System Delay Ring operation is automatic when assigned Conditions 2 20 iPECS SBG 1000 User Manual IP PBX Features 1 Delay Ring can be assigned for a station 2 If no delay is entered when programming Ring assignments the station will immediately ring when a Call is received 3 Private Lines may be assigned with delayed ring Programming VOICE CONFIG CO Line Data Call Routing by Line CO Line Data Ring Assignment Table Related Features CO Ring Assignment Hardware 2 14 DELAYED AUTO ATTENDANT Description An incoming CO call can be routed to the VSF Auto Attendant either immediately upon detection or after a delay of up to 30 seconds This allows other stations assigned immediate ring the opportunity to answer before the call is routed to the Auto Attendant Operation System Operation of this feature is automatic when assigned Conditions 1 When Delayed Auto Attendant Ring is assigned after the delay the call will no longer ring assigned stations and will o
225. those messages marked urgent Conditions 1 A mailbox can only have 1 cascade mailbox destination 2 Mailbox messages are retained in each mailbox Programming VOICE CONFIG Station Data Station Voice Mail Attributes Cascade MailBox Station Data Station Voice Mail Attributes Cascade Type Related Features Hardware VSF 2 33 9 Class of Service Settings Description The system shall provide administrative options to create COS These COS can then be assigned to stations mailboxes on an individual basis Operation The system shall provide 5 COS settings 1 5 Each COS has the following items that can be programmed 1 Greeting length 0 99 seconds 60 seconds default 2 Message length 0 600 seconds 0 default 3 Number of messages 0 250 0 default 0 Number of message is the same as system capacity 4 Retention time 0 99 days 0 days default 2 71 iPECS SBG 1000 User Manual IP PBX Features 5 E mail notification Disable Notification only Notification and Delete default Notification and Delete 6 Future delivery messages On Off Off default Confirm message receipt On Off Off default 8 Private message mark On Off Off default N Conditions 1 The default class of service for all mailboxes is 1 COS 1 contains all default settings 2 Future delivery message feature is not supported 3 This feature works only when Station VM Feature Usage is set to ON Programming VOICE CO
226. tomatic for assigned Flex buttons Conditions 2 77 iPECS SBG 1000 User Manual IP PBX Features 1 A station receiving ICM ringing that is busy will show the DSS button LED on all other stations flashing at 30 ipm 2 A station receiving ICM ringing will receive visual indication with a flashing LED of the Flex button associated with the calling station 3 When a station receives a Camp On the LED of the DSS button associated with the calling station will flash 4 The station is considered busy when in use receiving ICM Ring at an LIP Phone receiving any ring at an SLT Programming Related Features Intercom Call ICM Call Station User Programming amp Codes Hardware 2 36 INTERCOM CALL ICM CALL Description A non blocking ICM is available to all stations in the system Users may place an intercom call to other stations in the system by dialing applicable digits as defined in the system Numbering Plan Operation LIP Phone To place an intercom call 1 Lift the handset or press the SPEAKER button to receive ICM dial tone 2 Dial station number or press the DSS BLF button 3 For ring back tone await answer or For Intercom splash tone speak and await answer SLT To place an intercom call 1 Lift the handset to receive ICM dial tone 2 Dial station number 3 For ring back tone await answer or For Intercom splash tone speak and await answer Conditions 1 Intercom Dial tone will time out if act
227. tones from the system will not be heard Confirmation tone etc 6 iPECS SBG 1000 can not support full system feature with SIP extension such as WIT 400H LIP 8002 and etc For example tones and LCD display messages for SIP extension can not be fully controlled by iPECS SBG 1000 Programming VOICE MAINT Appliances Control Lock Key Install VOICE INSTALL Station Registration Registration Table Related features Hardware 2 74 PRIME LINE IMMEDIATELY DELAYED Description When a user goes to an off hook state the system normally provides ICM dial tone If desired a station can be assigned to access a pre assigned system resource Prime Line The Prime Line can be any of the Idle Line Settings Seize a CO Line Call another station Activate a Flex button feature Prime Line access can be defined as immediate or delayed When assigned immediate upon an off hook event the system provides access to the Prime Line With Delayed Prime Line the station user receives normal Intercom dial tone for the Prime Line Delay timer and after the delay the Prime Line is accessed Operation LIP Phone To access the station s Prime Line 1 Lift the handset or press SPEAKER button and take no action Prime Line as assigned will be accessed Conditions 1 Any of the station s Flex buttons may be assigned as the Prime Line When the user lifts the handset or presses the SPEAKER button the system will act as if the user had p
228. tration Table 3 1 Server Information Attributes ATTRIBUTE DESCRIPTION RANGE DEFAULT Soft Switch Type Allows identification of soft switch to support Normal Normal extended soft switch capabilities BroadSoft KT SK TELINK Service Provider KT SK TELINK KT IMS MS OCS SKYPE CONNECT SIP CC TI PKO ERICSSON IMS Proxy Server Address SIP Proxy server IP address IP address Proxy Server Port Default port for SIP messages to proxy Port 5060 Proxy Registration Timer Time out for registration 3600 Domain Domain name associated with VOIP channels Is Max 32 Characters used in SIP TO header message to SIP Server Required when the Proxy uses a port other than 5060 SIP Pound Use ON Send digit when user press H OFF ON OFF The is used for sending complete ON SIP Trunk DID ENABLE Incoming SIP call treats as DID DISABLE DISABLE conversion type Use as is no treatment when ENABLE SIP ID is not matched DTMF Type DTMF sending mode INBAND 2833 2833 INFO DTMF INFO DTMF RELAY INFO TELEPHONE EVENT INFO NORTEL NETWORKS IP AUTH USAGE ON Discard SIP Request INVITE REGISTER OFF OFF NOTIFY OPTIONS MESSAGE if VIA IP and ON From IP are neither the server IP nor SIP Extension IP 3 6 iPECS SBG 1000 User Manual IP PBX Features ATTRIBUTE DESCRIPTION RANGE DEFAULT CODEC Priority 1st priority none none Configuration 2nd priority g 71
229. u If you change CO gateway order system will be restarted after your confirmation And after restarting you should re configure for all CO line attributes So we strongly recommend this menu MUST be used only for initial installation 3 1 3 6 Network Basic Attributes Selecting Network Basic Attributes will display the Network Basic Attributes entry page Table 3 1 3 6 Network Basic Attributes ATTRIBUTE DESCRIPTION RANGE DEFAULT Net Enable Enable Networking function 1 0N OFF 0 OFF Net Retry Count Reserved for future usage 00 99 00 Net CNIP Enable The name of calling station is sent to the called system 1 0N ON between iPECS systems CNIP is displayed at called 0 OFF party stations display based on the programming Net CONP Enable Reserved for future usage 1 0N OFF 0 OFF iPECS SBG 1000 User Manual IP PBX Features ATTRIBUTE DESCRIPTION RANGE DEFAULT Net Signal Method Select the information element type for QSIG 1 FAC FAC supplementary service message 0 UUS Net Cas Enable It is not used 1 ON OFF 0 OFF Net VPN Enable Reserved for future usage 1 0N OFF 0 OFF Net CC Retain Mode It is not used 1 0N OFF 0 OFF 3 1 3 7 Network Supplementary Attributes Selecting Network Supplementary Attributes will display the Network Supplementary Attributes entry page Table 3 1 3 7 Network Supplementary Attributes ATTRIBUTE DESCRIPTION RANGE DEFAULT Net Transfer
230. umber to entries in the Call Routing by Caller Number Table and if a match is found will route the call to the destination defined in the Ring Assignment Table Destinations can be the VSF a station or a station group Operation System System implements routing automatically based on database entries and the received caller number Conditions 1 For analog CO Lines the system will await receipt of valid ICLID for the ICLID Ring Timer At expiration of the timer if ICLID is not received the call is routed based on the type and other programming Ring assignments etc 2 If the received caller number does not match an entry in the Call Routing by Caller Number Table the call is routed based on the type and other programming Ring assignments etc for CO Line 3 The caller number received from the CO Line may be a telephone number or name that must match an Call Routing by Caller Number Table entry Programming VOICE CONFIG CO Line Data Call Routing by Line CO Line Data Call Routing by Caller Number CO Line Data Ring Assignment Table Related Features CO Ring Assignment Hardware 2 30 iPECS SBG 1000 User Manual IP PBX Features 2 23 IP FAX RELAY T 38 SUPPORT Because of their nature Fax tones do not transmit well through IP networks particularly when compression is employed To address this iPECS SBG 1000 supports the T 38 protocol that defines the translation of fax tones to digital signals When Fax
231. up capacities for the iPECS SBG 1000 systems are shown in the Table Table 3 2 4 Station Group Data ITEM CAPACITY Number of Groups 12 Stations in a Group 24 3 32 iPECS SBG 1000 User Manual IP PBX Features Certain types of groups can incorporate announcements which are given to the calling party The system s VSF can store up to 70 announcements for use with Station Groups NOTE A station can belong to multiple groups if the groups are of the same type When a Station Group is assigned to a group type the group attributes revert to the default values 3 2 4 1 Station Group Assignment Under Station Group Assignments the type members and Pick Up attributes are assigned Table 3 2 4 1 Station Group Assignment ATTRIBUTE DESCRIPTION RANGE DEFAULT Group Type Defines the type of station group N A N A Circular Terminal Ring Pick Up VSF VM IPCR NET VM Pick up Attribute Stations can pick up group calls ringing at other stations in OFF OFF the group This does not apply to VSF groups ON Member Assign stations as members of a station group 3 2 4 2 Station Group Attributes Each type of group has a different set of available attributes relating to announcements timers overflow etc The following Tables provide descriptions for the attributes and data entries required Table 3 2 4 2 1 Terminal amp Circular Group Attributes ATTRIBUTE DESCRIPTION RANGE DEFAULT VSF
232. utes Old Auth Code Usage Related features Auto Service Mode Control 2 137 iPECS SBG 1000 User Manual IP PBX Features CO Access Temporary Station COS Lock Call Forward Station User Programming amp Codes Hardware 2 84 USB UPGRADE Description The Attendant can upgrade iPECS SBG 1000 via USB memory Before upgrading a user must save the iPECS SBG 1000 Rom file GS87MXXXX rom in the top directory of USB memory Operation Attendant To upgrade iPECS SBG 1000 in Attendant phone 1 Save the iPECS SBG 1000 Rom file GS87MXXXxX rom in the top directory of USB memory Insert the USB memory into the USB port on iPECS SBG 1000 Press the PGM button Dial 09 Attendant Station Program code Number of iPECS SBG 1000Rom file in USB memory is displayed ROM FILE NUM TOTAL 2 PRESS 0 1 TO VIEW FILE 6 Dial Number of iPECS SBG 1000 Rom file to display iPECS SBG 1000 Rom file name 0 GS87M10Ar rom PRESS SAVE TO UPGRADE 7 Press the SAVE button to upgrade iPECS SBG 1000 0 GS87M10Ar rom COPY IN PROGRESS mr ah 0 GS87M10Ar rom BURNING IN PROGRESS 8 Following upgrade result confirmation is displayed 0 GS91MAOAf rom PRESS SAVE TO RESTART 9 Press the SAVE button to restart iPECS SBG 1000 Conditions 1 USB upgrade using the Attendant Station programming will support up to 10 ROM image files Programming 2 138
233. wered in the No Answer seconds Timer the call can be routed based on the assigned hunt process Pilot Hunt A circular terminal hunt group can be set so that only ON ON calls to the pilot number station group number will OFF hunt REPT No Member If a call is received and no members are on duty an ON OFF ICM call will return re order tone while a CO call will OFF be routed to the Attendant Music Source A Music source can be assigned so that calls to the Ring Back Ring Back group will receive audio from the assigned source in Tone Tone place of ring back tone Record Play Allow Forward Member A member activating Call forward may be placed in ON ON an unavailable state for hunt group calls ON When OFF OFF group calls are sent to the member as normal VSF Wait Station When a call overflows or routes to the VM group a station number is used to identify the Mailbox for the group messages Station Number Mail Box Password The password associated with a group Mailbox is Max 12 digits defined here The password is used in conjunction with the group as with a normal station Forced Forward Calls to a hunt group may forward calls directly to a STA or Destination defined destination Hunt grp VSF Annc SysSpeed 3 34 iPECS SBG 1000 User Manual IP PBX Features ATTRIBUTE DESCRIPTION RANGE DEFAULT Forced Forward Dest Usage Calls to a hunt group may forward calls directly to a def
234. xternal call until the call is connected or the feature is cancelled Operation LIP Phone To assign a Flex button as an redial button 1 Press PGM FLEX PGM 54 SAVE 2 92 iPECS SBG 1000 User Manual IP PBX Features To activate ACNR while receiving busy no answer 1 Press the REDIAL button or ACNR soft button 2 Hang up handset or press SPEAKER To cancel ACNR while idle 1 Press flashing REDIAL button or STOP soft button To cancel ACNR during an ACNR attempt 1 Lift the handset or press the MUTE or flashing REDIAL button System 1 The system initiates the ACNR process starting the ACNR Pause Timer 2 At expiration of the timer the system attempts the previous call 3 When the called party answers the calling user may answer by lifting the handset or using speakerphone to communicate with called party Conditions 1 Four timers and a retry counter can be programmed ACNR Pause Timer Time allowed between ACNR attempts ACNR Delay Timer At expiration of Pause Timer if no line is available the system will wait for delay timer before retry attempt ACNR Tone Detect After dialing the system will abandon retry if no tone or answer is detected within the Tone Detect time ACNR Retry Count Count determines the number of times system will retry before ACNR is automatically cancelled 2 The call will be placed on the same path as originally used if the path is
235. y the system disconnects the notification and will retry the call after the retry timer The system will retry the notification until the notification is successful or the number of call attempts reaches the Retry count 2 65 iPECS SBG 1000 User Manual IP PBX Features Operation Operation of message notification is automatic when configured Condition 1 Outbound notification over a PSTN line is not available 2 Caller Id will be the external caller who left the message or for messages from another station Caller Id will be the station receiving the message 3 If VSF Notify is changed to Not Use any existing notification will be terminated after the initial notification call 4 For proper operation the Station COS and CO Group access for the station must be such as to allow the notification call 5 The destination of the notification is the Mobile telephone number assigned in Mobile Extension table 6 If all lines in the assigned CO group are busy when the system attempts to place the notification call the System will continuously try to seize CO line until a line is successfully seized 7 The Retry counter is incremented after the system access the CO line for notification The Retry count is from 1 to 9 the retry interval is from 1 to 3 minutes 9 If a new message is logged before answer of the notification call the message will be available to the user and a new notification is not invoked If anew message is
236. y defined for invalid busy and No Answer conditions and can be defined as the Attendant busy tone or a Station Group For calls on a DID line to a busy station DID Call Wait can be assigned refer to Station Common Attributes in section 3 2 1 1 Also for DID calls only announcements prompts can be sent from the VSF to the caller for various conditions busy error DND No Answer or Attendant Transfer 3 2 2 6 Call Routing by Auto Attendant The system incorporates Interactive Voice Response IVR capabilities called Customer Call Routing CCR After or during a VSF Announcement the caller may dial digits to select a destination or route for the call The CCR Table defines the destination type and value associated with the digit dialed by the caller in response to the index a VSF Announcement 01 70 Up to 70 single level Audio Text menus may be assigned or multi level menu structures maximum 70 levels can be established using one menu as a destination for the previous level 3 24 iPECS SBG 1000 User Manual IP PBX Features Table 3 3 2 6 Customer Call Routing Auto Attendant Destinations DESTINATION VALUE RANGE Station 10 33 Station Group 620 631 Common Speed Dial 200 999 DVU Announce 01 70 DVU Announce and 01 70 disconnect Networking Network station number Paging Zone 01 10 All Call Paging n a Voice Mail 620 631 amp 10 33 Company Directory n a Record VM Greeting n a
237. y station P ON Programming VOICE INSTALL CO Line Registration Net Basic Attributes CO Line Registration Net Supplementary Attr CO Line Registration Net CO Line Attribute CO Line Registration Net Numbering Plan Related Features Hardware 2 80 1 3 Identification Service Description 2 130 iPECS SBG 1000 User Manual IP PBX Features Calling Name Identification Presentation CNIP When a user makes a net call and a name of station is programmed in the Station Name field the system includes the name of calling party to the called party between systems Operation 1 A Net Call is arrived a station with LCD display While ringing the CNI will be displayed if they are included in the Setup message Conditions VOICE INSTALL CO Line Registration Net Basic Attributes Programming VOICE INSTALL CO Line Registration Net Basic Attributes Related Features Hardware 2 80 1 4 Call Completion Description There are two kinds of call completion as follows Completion of Calls to Busy Subscribers CCBS After calling a user in another system using basic call and encountering a busy tone A station user can be notified when the busy destination of another system becomes idle If the user wants to make a call to the destination on that notification the call can be reinitiated to the destination of another system again Completion of Calls on No Reply CCNR After calling a user in another system using

iPECS SBG-1000 User Manual

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