Administrator User Manual - Ooredoo Message Manager User
Contents
1. 7 p 7 lt aP Category Ooredoo Add root category Save Figure 27 Creating a Distribution list Please supply the Name and Description Then define the Path for the text file containing the phone numbers Note that the numbers must be digits only separated by comma or by semicolon or by a new line To specify the Category see the right side of the page where you can select one of the available Categories or create a new one by clicking the Add root category button see Figure 27 You can also edit a Distribution List if you click its name link on the Distribution Lists page shown in Figure 26 The editing form is similar to Figure 27 The number of recipients in the list is automatically shown on the right To remove a Distribution List click the amp icon shown in Figure 26 You can also export the report to an external file by clicking the Export report button Please note that a Distribution List must be supplied as a ZlPed text file and should not exceed 8 19 Mb Page 23 of 28 Message Manager Platform Administration Interface 1 12 Active subscriptions This section shows the currently available subscriptions If a subscription is auto renewable you can stop it by clicking the corresponding button The data on the active subscriptions is represented by Name Type Details Subscribed at Last ren2. Figure 30 Customer Inbox page You can also export the report to an external file by clicking the Export report button 1 15 Black List This section shows the blacklisted phone numbers for the current customer You can narrow the search by typing in the Phone Number or Originator into the corresponding fields at the top The data on the customer inbox messages is represented by Phone Originator Created by and Created on fields as shown in Figure 31 Administration p anag De RUAN Customer Profile Add to black list Phone Originator Search Manage admin Message Log ae Export file type csv Oxs por Ori Exportreport Events Report gt ee Se de oe os oe Customers traffic report Rows 10 v Customer s Users Activity Phone Originator Created by Created on Traffic amp Revenue 97435245896 dKufwj3C3k 7 9 2014 6 57 37 PM Customer s Packages 97435245893 4651 dkufwj3C3k 7 9 2014 6 57 49 PM x Expiration Report 1 Manage Statistics Total seus 2 Deferred Messages Log Help This is a black list configuration Black list records can be created and modified here A customer on blacklist will never receive an SMS You can even enforce a special Distribution Lists SenderID to be blacklisted on a customer Active Subscriptions Please note that you can supply search meta symbol in the search fi
3. MESSAGE MANAGER MESSAGE MANAGER PLATFORM Corporate Customer Admin Interface Manual Message Manager Platform Version 6 0 76 2549 July 2 2014 Message Manager Platform Administration Interface Table of Contents INTRO vet ceee rk etee ree imen tek es tek etme cnet elec elec iba Suet cae 4 DISC 4 Intended Audience for the Message Manager Platform Admin Interface ccsssssessesseeeeeseeeeeees 4 I GETHING STARTED sec eee eee 5 1 1 6 5 2 6 chit ech 6 MMs ROWS scott 7 6 6 O72 A 7 ll ADMINISTERING YOUR CUSTOMERS 0 ccc 8 1 1 Managing CUSTOMER profil aaa aaa a a aaa aa EE A a 8 Rika Managing U a a a A 8 IET Managing onginalolS ciron 12 1 2 Changing your Admin name and password c
4. Pending In Progress Stopped Paused or all of them and the report type Detailed Grouped by Big Batches Grouped by Customers you get the information how many messages were sent and how many of them were submitted You can also check the Use Send Time box to show the time of message s dispatch instead of the time of submission and the Autorefresh box to automatically refresh the report data in 5 10 30 or 60 seconds see Figure 22 You can control the batch sending selecting the necessary batches in the table and then defining what to do with the batch please see the Stop Resume and Pause buttons in the Message Sending Control section as shown in Figure 23 The date time control elements appear after you select the Suspend at and Suspend until checkboxes Message Sending Control Suspend at V Suspend until Date Date 07 09 2014 07 09 2014 Time Stop Resume Pause Time ime 00 00 w 00 00 w Suspend Figure 23 Message sending control there are failed messages the number of failed messages is hyperlinked Clicking on this number opens a pop up window showing the detailed information grouped by the failure reason In this case the Retry failed items button becomes visible Pressing this button resubmits all FAILED items in this batch for reprocessing and then the Administrator is informed that X items were resubmitted for processing You can also
5. This is another informational page showing how active the users of the customer are After specifying the time period and the report type you get the outcome report showing the total number of users and the number of active users among them see Figure 17 if you selected the default report type By Active Users The set of columns displayed depends on the report type Here you can choose between the following types of reports By Active Users By Active Users Detailed By Service Type Average By message Recipients By message Recipients Average By message Recipients Total By Received Inbox Average Page 17 of 28 Message Manager Platform Administration Interface Customer s Users Activity Report Administration Customer Profile Parameters Manage admin Period From 07 01 2014 to 07 09 2014 Message Log Report Type By Active Users Events Report Get Report Export file type csv Oxs Orr Export report Traffic amp Revenue Customers traffic report Graphical Report Customer s Packages Expiration Report Select data to show Number Of Active Users Manage Statistics View Deferred Messages Log Distribution Lists Report Active Subscriptions Data for today 07 09 2014 is not yet calculated and will be available by tomorrow Rows 50 Short Codes a a i Inbar Date Number Of Active Use
6. a subscription in a GSM mobile network Simply put it is the telephone number to the SIM card in a mobile cellular phone The abbreviation has several interpretations most common one being Mobile Subscriber Integrated Services Digital Network Number Operator the corporate body responsible for all aspects of the service provision from technical maintenance of the Message Manager Platform infrastructure to maintaining relations with messaging uplinks accounting and cash collection The Operator has a complete access to all Message Manager Platform administration facilities Originator the name or number that the Recipient sees as the signature for the message received Phone Numbers all phone numbers should be entered in international format in Message Manager Platform It means that the Country Code must be followed by the Local Code and then by the Phone Number As an example numbers should be entered as follows 974XXXXXXXX Recipient a person receiving a message sent by the service Page 27 of 28 OO
7. MS access Day Limit 0 0 Allow SMPP RECEIVER access Week Limit 0 0 Priority 1 High v j Month Limit 0 0 Language 0 means Unlimited Creation Date Last Sending Date Mobile phone should have existing coverage Input validation Email should be valid Something like example gmail com or example mail google com User restriction Originator Name Rows 50 Originator name Restricted to the user Figure 8 Creating a new Customer The fields to fill in are the following User name First of all the User s name must be unique Second we advise you to make it informative enough so that you do not have to make a guess every time you need to contact the Customer Besides in order to ensure a proper level of security the Message Manager platform lets you define a User naming policy The naming policy is influenced by the following parameters set by your Operator Admin e The minimum and maximum number of characters for the user name is 1 20 e The set of characters allowed to be used in the user name are A Z a z 0 9 Password the password policy is the following e The minimum and maximum number of characters for the user password is 6 10 The set of characters allowed to be used in the user password are A Z a z 0 9 Page 10 of 28 Message Manager Platform Administration Interface State by default the User state is Active It can also be Blocked then you can unblock the accou
8. an find the common information about the available packages such as total SMS MMS remaining packages with expiration date total count and balance and packages without expiration date total count and balance You can also export the reported data into external formats at the top of the page Page 20 of 28 Message Manager Platform Administration Interface II 9 Manage statistics This is another informational page showing aggregated information about customer sending a batch of messages After specifying the time period the username status and the report type you get the information how many messages the customer sent and how many of them were submitted Usually processing a batch of messages takes some time and the delivery results may vary Manage statistics Administration Customer Profile Parameters oe Period From 07 08 2014 00 00 to 07 09 2014 23 59 v Message Log Events Report Customers traffic report All Customer s Users Activity ReportType Detailed Traffic amp Revenue Customer s Packages Expiration Report Deferred Messages Log Autorefresh Export file type csv xs Ort Export report Distribution Lists Active Subscriptions Transactions Short Codes Message Sending Control Inbox Black list Suspend at Suspend until Stop p P Figure 22 Getting the batch statistics After specifying the date and time period the username status
9. ccceseeeesseeeseeeenseeeseeensseeeseoenseeeseeoenseeessooenneees 13 1 3 Message LO Gy 14 4 Evens TEDO 15 1 5 Customer Mathe report cee tenses uecetesd lee E 15 11 6 Customer S USERS AAEE AO EAG 17 II 7 Traic TRO VG INUIC nisnin a a a 18 1 8 Monitoring your packages and their expiration dates cccccsssseesesseeeeenseeseeeseeeeneneeeseenseeees 20 11 9 MANAGE SIALISUICS aaa AEN aaaea 21 11 10 Deferred MESSAGES managing cccccceeesseeeseeeesseeeseoenseeeeseoenseeeeseoenseeeeeeoesseeseoosseeessonenneesoos 22 ETI DISTHIBUTIONILISTS 23 N12 ACUVe SUDSCHIDUOINS iina aaa E Eaa e EE aA EE 24 15 E 24 25 NISS TACK 25 aera ae 27 27 Page 2 of 28 Message Manager Platform Administration Interface Copyright Copyright 2004 2015 PowerMeMobile Co All rights reserved No part of this publication or any software included with it may be reproduced stored in a retrieval system or transmitted in any form or by any means including photocopying electronic mechanical recording or otherwise without the prior written permission of the copyright ho
10. cription details page where you can view all the full information on the current subscription In the Auto renew actions column of the table you can pause or stop the current subscription by clicking the corresponding links You can also export the report to an external file by clicking the Export report button 11 13 Short codes This is an informational page which shows you the shortcodes You can make them available to other mobile phone users in the User information form shown in Figure 8 so that they can send you messages directly to your MMWL account The data on short codes see Figure 29 is represented by MSISDN Type SMS MMS and Category Gold Silver Bronze Administration 8 Available short codes Customer Profile i Export file type csv Oxs rT Export report Rows 50 X Manage admin Message Log Msisd Beh T Red R Events Report 4651 MMS Gold SMPP MM WebMM Inbox Customers traffic report 4652 MMS Gold SMPP MM WebMM Inbox Customer s Users Activity 92150 SMS Gold SMPP MM WebMM Inbox Traffic amp Revenue 92151 SMS Gold SMPP MM WebMM Inbox Customer s Packages 1 Expiration Report Manage Statistics Deferred Messages Log Distribution Lists Active Subscriptions Short Codes Inbox Black list Figure 29 Short code information table A new short code can be added to the main system only so you have to request it from your Operator Admin Page 24 of 28 Message Manager Platfo
11. e by bundles Page 18 of 28 Message Manager Platform Administration Interface Number of active users Average revenue from active users Traffic amp Revenue by Service Type Traffic amp Revenue by Service Type and Originator Activity Traffic by Maps Please remember that the list of available report tyoes can be configured so you may not see some of the types Traffic amp Revenue report Parameters Period From 01 01 2014 to 07 09 2014 Compression 9 Daily Monthly Report type Activity z Message Type vVisMms VIMMS M Status Get report Export file type csv Oxs OPDF ORTF Export report Data for today 07 09 2014 is not yet calculated and will be available by tomorrow Rows 10 v Graphical Report Period All Select data to show Total v Select range 4 14 2014 5 13 2014 View Period Total Sent Local Sent Inter Check Status Local Check Status Inter Failed Expired BlackListed Rejected Optout 07 01 2014 17 10 3 0 0 0 0 4 0 0 06 20 2014 6 0 6 0 0 0 0 0 0 0 06 18 2014 12 4 5 0 0 0 0 3 0 0 05 12 2014 4 0 2 0 0 2 0 0 0 0 05 05 2014 1 0 1 0 0 0 0 0 0 0 05 03 2014 11 0 11 0 0 0 0 0 0 0 05 02 2014 12 0 9 0 0 2 0 1 0 0 04 23 2014 57 0 3 0 0 7 0 0 1 0 04 16 2014 2 1 0 0 0 0 0 1 0 7 04 15 2014 0 0 0 0 0 0 0 0 0 1 12 Total messages 122 Sent Local 15 Sent Inter 86 Check Status Local 0 Check Status Inter 0 Failed 11 Expired 0 Blacklisted 9 Rejec
12. ecurity reasons the Message Manager Platform Admin Interface requires you re enter your password every time you leave the running interface inactive for more than 10 minutes However you can override this function if you select the Remember my password box 1 Screen Layout After logging into the system you see the Username and password changing form see Figure 2 If you access this page for the first time please change your Username and Password for security reasons You should periodically change your Username and Password to properly protect your records Username and password changing You must change password and if you want you can change username New username dKufwj3C3k New password Confirm W Please remind me to change my password in due time Figure 2 The Username and password changing form Here you must change your Username and Password for security reasons You should periodically change your Username and Password to properly protect you records So this form will be reminding you to change this data from time to time You can uncheck Page 5 of 28 Message Manager Platform Administration Interface the corresponding box at the bottom if you do not want to see this notification each time you access the system Also remember to use the Log off YourUserName link in this case it is dKufwj3C3k in the top right corner of the screen every time you finish working with the Message Manager Platform Admin Inter
13. elds can be located anywhere in the string and stands for any other symbols can be here Example sampl will find all the records with words like sampling samples sampled etc Short Codes Inbox Figure 31 The list of blacklisted phone numbers for the customer Page 25 of 28 Message Manager Platform Administration Interface To block a new phone number click the Add to black list button highlighted in Figure 31 Then you are directed to the Create new black list entry page see Figure 32 Create new black list entry Black list phone information Block by Phone File with phones Save Figure 32 Creating a new black list entry Here you are to specify the way of blocking by entering phone number or using an external file with phone numbers You can also assign an originator to the specified phone number Thus the Customer will be able to receive all messages from the specified phone number except for those sent from a certain originator lf you want to edit the existing phone number click the phone link highlighted in Figure 31 The form similar to Figure 32 then appears To remove a blacklisted number click the amp icon shown in Figure 31 You can also export the report to an external file by clicking the Export report button Page 26 of 28 Message Manager Platform Administration Interface Appendix Definitions These are the basic terms and concepts used in t
14. ent team assumes responsibility for typos errors or omissions or for damages resulting from the use of the information contained herein All names appearing in this work are fictitious Any resemblance to real persons or organizations is purely coincidental The information contained in this document is believed to be accurate as for release 6 0 76 2549 Intended Audience for the Message Manager Platform Admin Interface This document is intended for the Customer Administrators responsible for the administration of individual Customer Accounts Page 4 of 28 Message Manager Platform Administration Interface Getting started Message Manager Platform Admin Interface is a web based control center from which you can administer the backend and the middleware layers of the Message Manager Platform Server In order to configure the Message Manager Platform you must log into your Message Manager Platform Admin Interface using the Internet Explorer browser To do this open the browser and type your server address in the URL bar The configuration interface is accessible in Internet Explorer 8 0 or higher Chrome and Firefox After you type your server address in the URL bar the Login form presented in Figure 1 then appears Login User Hame Password eee066 Remember my password Figure 1 The Login form Please type in your user name and password and then click the Login button to proceed Note that due to s
15. eports Please note that if you are trying to get a report for example on 06 18 2014 it can be available only the next day i e 06 19 2014 as the data for the current day is not calculated yet see the red note in Figure 13 You can also download the report in different formats by clicking the Export report button Customer traffic report This section is designed to show how much traffic in credits the customer generates for the specified period see Figure 14 Administration Customers traffic report Customer Profile Parameters Manage admin Period From 07 08 2014 E 100 to 07 09 2014 E 23 59 Message Log Compression Monthly 8 Daily Hourly Events Report Customers traffic report Report type By Period T Customer s Users Activity Get report Traffic amp Revenue Export file type csv Oxs por Opt Export report Customer s Packages Expiration Report Figure 14 The initial page for getting traffic reports Please set the report period the report compression and select the report type After clicking the Get report button you get the report on screen see Figure 15 The set of columns depends on the report type If you select the By Period type you can further get a graphical report You can narrow the data displayed in the graphical report with Page 15 of 28 Message Manager Platform Administration Interface the Group by Select data to show and Service T
16. es and their expiration dates you can use the Customer s Packages Expiration Report page Figure 21 displays the list of bought packages and their details This data is represented by Subscription Package Package Type SMS MMS Credits in package Remaining credits Used items Package State Purchase Date and Expiration Date fields Administration Customers packages expiration report Customer Profile Manage admin Report al Message Log Export file type csv xs Ort Exportreport Rows 20 Events Report Customers traffic report Subscription Package Package Type Credits in package Remaining credits Used items Package State Purchase Date Expiration Date Customer s Users Activity 01_reqular_lim SMS MMS 200 000 159 600 28 Active 2014 06 18 14 02 33 2014 07 18 14 02 33 616_regular500_lim SMS MMS 500 000 500 000 0 Active 2014 06 20 11 40 47 2014 09 18 11 40 47 Traffic amp Revenue 1 Customer s Packages Expirati R rt Total rows 2 Manage Statistics Deferred Messages Log Total Remaining SMS 0 MMS 0 Distribution Lists Packages with expiration date Count 2 Total available balance 659 60000000 i ae Packages without expiration date Count 0 Total available balance 0 Active Subscriptions Short Codes Help This is customer packages facility for searching customer packages Figure 21 The list of packages bought At the bottom of the page you c
17. ewed at Duration Expires at Renewal Mode and Period Rental Price fields 566 Figure 28 eee ae Active Subscriptions Customer Profile aiid Report Manage admin Message Log Rows 50 X Events Report Customers traffic report Export file type csv Oxs Orr Export report Customer s Users Activity Name Type Details Subscribed at Duration Expires at Last Renewed Renewal Period Rental Auto renew at i actions Traffic amp Revenue Customer s Packages Originator Originator 4 22 2014 12 42 12 7 2 2014 10 30 01 days 23hours 59 minutes 7 12 2014 10 30 00 Auto renew Expiration Report 5 Features Classes 4 22 2014 12 43 35 7 2 2014 10 00 11 7 12 2014 10 00 00 Manage Statistics feature time Editions PM AM 9 days 23 hours 59 minutes AM Auto renew 1 000 Pause Stop Deferred Messages Log right Right of usage 4 22 20 56 Unlimited Does not expire Do not renew 2 000 Distribution List 22 48 00 p istri fon Lists ackages month Packages Bundles 4 22 2014 11 48 52 5 months 27 days 12 hours 11 10 20 2014 12 00 00 ora 700 000 Pause Sto pactacss Tee AM minutes AM Active Subscriptions 9 Short Codes Inbox Help This is customer s subscription list Here you can stop automatic renewal subscriptions if necessary Black list Figure 28 Active subscriptions for the customer The subscription name is displayed as a link By clicking it you are directed to the Subs
18. export the reported data into external formats see Figure 22 Page 21 of 28 Message Manager Platform Administration Interface 1 10 Deferred messages managing This section allows you to manage deferred messages or the messages which the sender does not want to be sent immediately and for this specifies a certain date and time mainly to observe the time zone difference ieee Deferred messages management Customer Profile re Manage admin i Message Transactions Message Log aarti Export file type csv Ori Export report Rows 10 Customers traffic report Customer s Users Activity Date Deferred Date Customer User name Type Message Recipients Number Traffic amp Revenue 7 9 2014 7 24 2014 SER i i 6 27 18 PM 6 26 00 PM Tatiana Datskevich SandipRay SMS Meeting is cancelled Get Recipients 5 x Customer s Packages ae Expiration Report Jo tel Tatiana Datskevich SandipRay SMS Meeting is at 5 pm Get Recipients 5 Edt X Manage Statistics 7 9 2014 7 10 2014 a E y y Edit 6 25 34 PM 6 25 00 PM Tatiana Datskevich SandipRay SMS on Monday Get Recipients Edit Deferred Messages Log 7 9 2014 7 10 2014 i i 6 24 34 PM 6 24 00 PM Tatiana Datskevich SandipRay SMS no 97435245892 1 Edit x Distribution Lists 7 9 2014 7 10 2014 i i 6 23 11 PM 6 22 00 PM Tatiana Datskevich SandipRay SMS yes 97435245893 1 Edit XK Active Sub
19. face On the left you can find a navigation menu which will help you to move through the available sections The first in the list is the Customer Profile section see Figure 3 ADMIN INTERFACE HOGOCOG Change password Log off dK 1363 Manage admin Message Log ustomer ID 1885 Events Report Tatiana Datskevich Customers traffic report Manage users Customer s Users Activity Add User Nick Email Customer s Packages Expiration Report Manage Statistics Export file type csv XLS PDF RTF Export report Deferred Messages Log Distribution Lists State MMS Inbox Receive messages from unassigned MSISDNs Msg Sending Limits 97435685489 Active True True Active Subscriptions Short Codes Inbox Black list Figure 3 The Administration page The biggest part of the page is taken by the work area where you can set and control the parameters necessary Below it you can see a small help section to help you deal with the current page The top part of the page is used to place the Operator logo the format for entering phone numbers and the links for changing the password and for logging off the system Please note that the menu structure depends on your access permissions Each menu section is described in a separate chapter of this manual 2 Control elements All Message Manager Platform Admin Interface views have a uniform user interface to make it easier for you to sea
20. his document Credits basic accounting units used to maintain financial relations with the customers Every operation in the Message Manager Platform environment including sending the message checking the message status etc costs the Customer a certain number of credits The Operator can sell credits to Customers and to Distributors allowing those to refill their accounts Distributors can sell credits to their customers Credit units are normally set to be equal to the real currency units Customer these are the clients who have their own accounts with Message Manager Platform There are two types of Customers those who have accounts in External Charging System billing system administered directly by the Operator and those who have their accounts in the Message Manager Platform administered by the Distributors A single Customer can have multiple user accounts in the Message Manager Platform therefore enabling for example many employees of a company to access Message Manager Platform services using the same corporate account The Customer may have one or more users registered with their account User a physical person who is using the service and has the software installed on the computer The person can be the same as the customer however there can be several Users for a given Customer Customer ID Each User has access to the service from the computer with a User Name and Password MSISDN a number uniquely identifying
21. ing the specified period see Figure 12 Please note that the set of the fields and options available may slightly vary depending on the features the Operator requested from PowerMeMobile Sales Manage users message reports Customer Profile Manage admin Parameters Message Log Date From 07 08 2014 E hh mm To 07 09 2014 E hh mm Events Report Report Incremen t Year Month Week Day Hour Minute Customers traffic report x User Name Customer s Users Activity Traffic amp Revenue Originator Customer s Packages Report type By Date Expiration Report Manage Statistics Deferred Messages Log Export file type csv xs PDF RTF Export report Distribution Lists Search results Active Subscriptions Short Codes Rows 10 Inbox Date Customer ID Customer CRM ID Description Number Credits Black list Figure 12 Getting message reports Please specify the report period report increment provide the user name and Originator and select the report type There can be the following report types By date Summary Summary with status Summary with user name Summary with user name and status Details Details with status Please note the set of search fields can differ depending on the report type selected After clicking the Search button you get the report The set of columns depends on the report type Page 14 of 28 Message Manager Platform Administratio
22. ion at the bottom of the page In the Password changing section at the bottom you can also Specify anew password for the created user You can also download the report in different formats by clicking the Export report button in Figure 7 1 0 Managing originators Originator is the name or number that the Recipients see as the signature for the message received You can have several Originators To see the list of your Originators click the Originators link in your Customer profile please note that this link availability depends on the rights given to you by the Operator This results in the table similar to Figure 9 Customer Profile Name Status All Restriction All X Search Export file type csv xs por Oat Export report Rows 20 Name Status Use for internal services Restricted Description Approved No s x 4652 Approved N No d 7645 Approved No No Figure 9 The list of Originators Page 12 of 28 Message Manager Platform Administration Interface To add a new Originator click the corresponding button above the table The form shown in Figure 10 then appears Create new originator Originator information Status Pending Use for internal services Restrict to below users Description Figure 10 Creating a new originator When filling in the form please note that every newly created Originator s status is always Pending because the Origi
23. lder Trademarks and Registered Trademarks Products and product names mentioned in this document may be trademarks or registered trademarks of their respective owners Page 3 of 28 Message Manager Platform Administration Interface Introduction Thank you for choosing the Message Manager Platform your turnkey solution for building the PC to mobile messaging networks This document is to guide you through the Message Manager Platform Admin interface The Message Manager Platform is highly customizable software for ensuring effective mobile communication Please note that due to our ongoing efforts to improve the Message Manager Platform suite there may be some minor differences between the screenshots in this manual and the actual user interfaces Please also remember that the actual Message Manager Platform Admin interface may also depend on the list of features available for the Operator Disclaimer PowerMeMobile Co makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Further PowerMeMobile Co reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes While every reasonable precaution has been taken in the preparation of this document neither PowerMeMobile nor its develoom
24. n Interface You can also download the report in different formats by clicking the Export report button II 4 Events report This section is designed for providing statistical information on the packages and subscriptions sold see Figure 13 Before getting a report you need to specify the date period and the compression After clicking the Get report button you can sort the resulting data by checking Subscriptions and Packages usage boxes The reports resulting data is represented by Date Type Title and Credits fields Administration 8 Events Report Customer Profile Parameters Manage admin Period From 07 01 2014 to 07 09 2014 Message Log Compression y 6 Events Report p Yearly Monthly Weekly Daily Customers traffic report Get report Customer s Users Activity Export file type csv Oxs Oar Export report Traffic amp Revenue The packages usage Data for today 07 09 2014 is not yet calculated and will be available by tomorrow Cust s Pack a ustomer s Packages Report Expiration Report Manage Statistics Types V Subscriptions V Packages usage Rows 50 X Deferred Messages Log Distribution Lists Date Type Title Credits Active Subscriptions 07 02 2014 Subscription Features Classes Editions feature_time 1 000 07 02 2014 Subscription Originator orig_hours 3 000 Short Codes 07 01 2014 Package 01_regular_lim 10 400 Figure 13 Getting packages and subscriptions r
25. n Lists A Distribution List is a tool used primarily for promotional purposes Technically speaking it is an archived text file with phone numbers separated by comma or by semicolon or by a new line so that the owners of the phone numbers can receive the promotional materials they may be interested in The Customer requests the available Distribution Lists from the server to the Message Manager client and then selects the necessary list You can perform search of the lists by specifying its Name Category and Type Administration Distribution Lists Customer Profile p Add new Distribution Lists Manage admin Message Log Name Category Private Restricted 12 Een Events Report Search Customers traffic report oo Export file type csv XLS PDF RTF Exportreport Rows 50 X Customer s Users Activity a Traffic amp Revenue Customer s Packages Expiration Report Number of Private Restricted recipients Name Description Category Manage Statistics Deferred Messages Log Active Subscriptions Figure 26 Managing the Distribution lists lf you want to create a new Distribution List please click the Add New Distribution Lists button You then get the form shown in Figure 27 Distribution list information Name 7 Description 7 oa s p
26. n example is used to simplify filling in dates Parameters Date From OA mm To 07 02 2014 Report Increment Jul 2014 ute User Name Su Fr 3 Originator del Report type 18 eo Figure 6 The Calendar control element use this control click the icon next to the field The pop up window then appears Use the arrow to set a month or a year and you can also use the arrows to switch between months Then select the day The date that you have selected appears in the edited box Note that you can also set the date by using the manual input Please also note that the obligatory fields in the forms if not filled properly or missed are marked with the red asterisk You cannot proceed if you do not fill all the obligatory forms Page 7 of 28 Message Manager Platform Administration Interface ll Administering your Customers This level of administration is designed for Administrators of Customers The Customers and their Administrators are created by Operator Administrators or by Distributor Administrators You as a Customer Administrator can Manage your own credentials your name and password Manage users create modify delete user records Manage originators create modify delete originators Get statistical information on the messages sent during the specified period Get statistical information on the packages and subscriptions sold Get re
27. nator name is to be approved by your Operator After that the Originator status is changed to Approved and it can be used Tick the Use for internal services box if you want this Originator to be a default Originator for the internal services If the Restrict to below users option is selected the Originator restriction form appears below where you can specify to which User this Originator will be available tick the box next to the required user in the Allow column To save the newly created Originator you need to click the Save button at the bottom of the page To remove the originator from the list click the icon You can also download the report in different formats by clicking the Export report button 2 Changing your Admin name and password In the Manage admin section see Figure 11 you can change your login name and password if necessary Page 13 of 28 Message Manager Platform Administration Interface Pa Manage admin Customer Profile Manage admin Administrator information Message Log Events Report Customers traffic report Customer s Users Activity Traffic amp Revenue Customer s Packages eee Expiration Report Change password Figure 11 Changing your login name and password Please note that here the user naming policy and the password naming policy can be applied II 3 Message log This section is designed for providing statistical information on the messages sent dur
28. nguage Page 11 of 28 Message Manager Platform Administration Interface Message Sending Limits if this box is selected the Message Manager Platform limits the number of SMS and MMS that the Customer Usercan send per Day per Week or per Month The fields on the right First name Last name etc are the user s personal information and are optional At the bottom of the user form you can find the User restriction section where the list of restricted originators is shown Here you specify whether the restricted originators are available for the newly created user or not by selecting the Restricted to the user checkbox Please note that the set of features available to the newly created users is limited by the features available to their customer If for example the customer is not allowed to send MMS messages the corresponding box is not shown for the newly created user of that customer To save the newly created User you need to click the Save button at the bottom of the page To modify the already existing user click the User Name or First Name link The Edit customer user information form then appears It is identical to the Create new customer user form shown in Figure 8 To remove existing users click the amp icon next to the required user shown in Figure 7 After creating a user you can also reset Login failures count Password resets count Last password reset timestamp in the Policy parameters changing sect
29. nt or Deactivated the Deactivated Accounts cannot be revived Inbox if the box is selected the user can receive messages to the Inbox After selecting this box three more options appear below and on the right of the page e Receives messages from MSISDNs not assigned to other users if the user s customer has the Inbox feature on and if there is a general possibility to receive messages from MSISDNs not assigned to other users the corresponding checkbox also appears e Custom 2 Way SMS MSISDNs in the Custom 2 way SMS MSISDNs section you can assign SMS MSISDNs to the current user Naturally only the MSISDNs available to the customer can be assigned and every MSISDN can be used only once e Custom 2 Way MMS MSISDNs likewise SMS MSISDNS see above Can send MMS messages if the box is selected the user can send MMS messages Can see inbox sender in user statement if the box is selected the inbox sender 5 displayed in user statement which can be evoked by clicking the Request Account Statement button on the Inbox page in MM or WebMM application Incoming Email to SMS Any email sent to YOUR_NUMBER messaging ooredoo qa will be delivered to YOUR _NUMBER as SMS After selecting this feature you must indicate your Mobile phone on the right marked Charges will be billed to the current Customer s account Outgoing Email to SMS Allows sending SMS to the third party phone numbers by sending emails to NNNNNNNNN messaging ooredo
30. o ga where NNNNNNNNN is a full mobile phone number in an international format Charges will be billed to this Customer s account After selecting this feature you must indicate your Email on the right marked Outgoing Emails to MMS Allows sending MMS to the third party phone numbers by sending emails to NNNNNNNNNNN messaging ooredoo ga where NNNNNNNNNNN is a full mobile phone number in an international format Charges will be billed to this Customer s account After selecting this feature you must indicate your Email on the right marked You can also select the Email authentication mode in the corresponding drop down list that appears after selecting the Outgoing Emails to MMS feature e Email authentication mode you can also select the Email authentication mode in the drop down list which appears after selecting the Incoming Emails to SMS or the Outgoing Emails to SMS feature Allow SMPP TRANSCEIVER access Allow SMPP TRANSMITTER access Allow SMMP RECEIVER access the user gets an access to SMPP downlinks of the above tyoes The SMPP options are available only for users of Corporate Postpaid Customers Priority defines service priority for this user The Messages from the user that has the smaller value in this field will be sent quicker during peak times For example messages of the user with priority 1 will be sent earlier than those from the user with priority 3 The default value is 1 High Language the user s interface la
31. ports on how much traffic the customer generates for the specified period Get reports on how active the users of the customer are Monitor your packages and their expiration dates Get batch statistics Manage deferred messages Manage your Distribution Lists Manage currently available subscriptions Get information on available short codes Get reports on inbox messages for the current customer Manage blacklisted phone numbers create modify delete Please be aware that the set of forms and links in the forms depends on the features available from your Operator in general as well as the features your Operator assigned to you as a Customer Please remember that for security reasons after some time of inactivity usually more than 10 minutes you are automatically logged out 1 Managing Customer profile When you log in as a Customer Administrator the first place to go to is the Manage Customer pageError Reference source not found Here you can manage your Users and Originators see the corresponding tabs at the top in Figure 7 ll 1 a Managing users To create a new user please click the Add user button highlighted in Figure 7 Page 8 of 28 Message Manager Platform Administration Interface Customer Profile Customer Profile Manage admin Message Log Customer ID 1885 Events Report Customer Name Tatiana Datskevich Customers traffic report Manage users Customer s Use
32. rch and manipulate data Every page has a context help box containing brief user instructions The following standard controls are available to the Message Manager Platform Admin Interface Users 1 2 a Search To instantly find any item in a list enter a search term into a Search box see Figure 4 and click the Search button The list is filtered to display all matching entries Manage users Add User Rows 50 Figure 4 The Search box Page 6 of 28 Message Manager Platform Administration Interface Please note that you can supply search meta symbol in the search fields can be located anywhere in the string and stands for any other symbols can be here For example sampl will find all the records with words like sampling samples sampled etc 1 2 6 Rows The Rows option see Figure 5 allows the User to determine the number of items displayed on one screen Simply select the required number from the drop down menu The following options are available 10 records per page 20 records per page e 50 records per page Manage users Add User Nick Email Phone Country Search Rows 50 v Export file type csv Oxs por ORT Export report 50 Figure 5 The Rows option 1 2 c Calendar some pages may have Date or From and To fields The Calendar control see Figure 6 as a
33. rm Administration Interface You can also export the report to an external file by clicking the Export report button 1 14 Customer Inbox This informational section shows the inbox messages for the current customer You can narrow the search by selecting the message status Read New or All from the drop down list The data on the customer inbox messages is represented by Date From phone number To phone number or MSISDN Text and Status Read or New fields see Figure 30 Administration Customer Inbox Customer Profile aaa Search Details Manage admin Date From 07 01 2014 To 07 09 2014 Message Log Status All Events Report Customers traffic report From Customer s Users Activity To Traffic amp Revenue Text Customer s Packages Expiration Report Search Manage Statistics a a Export file type csv xs rT Exportreport Deferred Messages Log Distribution Lists Rows 50 Active Subscriptions Date From To Text Status Short Codes 14 A 7 1 2014 nce i A 2 35 08 PM 97435655945 4651 never New a fe 71204 97435285945 4651 always New Black list 2 34 55 PM 7 1 2014 i 2 34 39 PM 97435685947 4651 sometimes Read 7 1 2014 2 34 20 PM 97435685943 4651 never Read 7 1 2014 m 2 34 03 PM 97435685945 4651 always Read 7 1 2014 11 46 22 AM 97435685945 4651 No Read 14914 97435685996 4651 Yes Read 11 45 50 AM
34. rom AN MSISDNs not assigned to other N users AAN Can send MMS messages Any email sent to YOUR_NUMBER messaging odfedag ga will be delivered to YOUR_NUMBER as SMS Charges will be billed to this Gustomer s Can see inbox sender in user account statement Any email sent to YOUR_NUMBER mms messaging ooredoo ga will be Incoming Email to SMS delivered to YOUR_NUMBER as MMS Charges will be billed to this Customer s account Allows to send SMS to the third party phone numbers by sending emails to Outgoing Email to SMS NNNNNNNNNNN messaging ooredoo qa where is a ful mobile phone number in an international format Charges will be billed to this Customer s account Allows to send MMS to the third party phone numbers by sending emails to NNNNNNNNNNN mms messaging ooredoo ga where NNNNNNNNNNN is 8 full mobile phone number in an international format Charges will be billed to m this Customer s account Outgoing Email to MMS Allow SMPP TRANSCEIVER access First name Last name Mobile phone E mail Country Company Occupation r Custom 2 Way SMS MSISDNs Available Available Custom 2 Way MMS MSISDNs Message Sending Limits Allow SMPP TRANSMITTER SMS M
35. rs Activity Add User Traffic amp Revenue Nick SandipRay Email Phone Country Search Rows 50 Customer s Packages Expiration Report Manage Statistics Export file type csv xs ORTF Export report Deferred Messages Log Distribution Lists User name First Name Last Name Phone Email State MMS Inbox Receive messages from unassigned MSISDNs Msg Sending Limits SandipRa Sandip Ray 97435685489 Active True True True x lt Active Subscriptions 1 Short Codes Inbox e 3 soi Help This is a list of administrators Administrators can be created and modified here Black list Please note that you can supply search meta symbol in the search fields can be located anywhere in the string and stands for any other symbols can be here Example sampl will find all the records with words like sampling samples sampled etc Figure 7 The Customer Profile page The Create new user form then appears see Figure 8 The availability of the fields in this form depends on the privileges given to the Customer by the Administrator who created the Customer Page 9 of 28 Message Manager Platform Administration Interface Create new customer user Manage users Originators Customer ID 1885 Customer Name Tatiana Datskevich Create new user User information User name Password State Active v Receives messages f
36. rs Number Of All Users jul 2014 1 3 Black list Figure 17 Getting Customer s Users activity report Please note that if you are trying to get a report for example on 06 12 2014 it can be available only the next day i e 06 13 2014 as the data for the current day is not calculated yet see the red note in Figure 17 For some of the report types you can further get a graphical report see the By Active Users report types selected in Figure 17 as an example II 7 Traffic amp Revenue This section shows the report on messages sent over a certain period and the revenue they generated E Traffic amp Revenue report Administration Customer Profile Manage admin Parameters Message Log Period From 07 08 2014 to 07 09 2014 Ey Events Report l l Compression 8 Daily Monthly Customers traffic report Report type Activity Customer s Users Activity Traffic amp Revenue Message Type E sms MMS Status Customer s Packages Get report Expiration Report Manage Statistics Data for today 07 09 2014 is not yet calculated and will be available by tomorrow Figure 18 The initial traffic and revenue report page The Report type field can group the output information in several ways one of them is shown in Figure 19 You can also export the data into external formats The full list of the report types is as follows Traffic Revenue Traffic amp Revenue Revenue by packages Revenu
37. scriptions Short Codes 5 Inbox Figure 24 Deferred messages management page When you get to the Deferred messages management page you see a list of deferred messages of all Customer Users see Figure 24 The data on deferred messages is represented by the following fields Date Deferred date Customer User Name Type Message Recipients and Number of recipients the deferred message is sent to a multiple number of recipients then the Get Recipients link 566 Figure 24 is displayed in the Recipients field instead of the phone numbers By clicking this link you can download a file with the list of all recipients The Edit links in the list on the right of the page let you edit the messages if necessary After clicking the link the Edit deferred message page appears see Figure 25 where you can change the date time and details message text for your campaign When done click the Save button If you do not want to save your changes click the Discard button Edit deferred message Entry information Deferred date 07 10 2014 Time 18 26 Meeting 15 at 5 pm Characters 18 of 160 allowed 1 msg Save Discard Figure 25 Modifying a deferred message To delete the message use the amp icon shown in Figure 24 You can also export the report to an external file by clicking the Export report button Page 22 of 28 Message Manager Platform Administration Interface 1 77 Distributio
38. ted 1 Optout 9 Figure 19 The example of the Activity report type on the Traffic amp Revenue page Please note that if you are trying to get a report for example on 05 05 2014 it can be available only the next day i e 05 06 2014 as the data for the current day is not calculated yet see the red note in Figure 19 On this page you can also get the graphical report by clicking the View button in the Graphical Report section shown in Figure 19 Then the report similar to Figure 20 appears Depending on the report type you can narrow the data displayed in the graphical report with the help of the Period Group by Select data to show and Service Type filters shown in Figure 19 Page 19 of 28 Message Manager Platform Administration Interface Traffic and Revenue Report Period from 01 01 2014 to 07 09 2014 Compression Daily Report type Activity 4114 2014 12 00 00 AM 4 15 2014 12 00 00 AM 4 16 2014 12 00 00 AM E 4 23 2014 12 00 00 AM W 5 2 2014 12 00 00 AM E 5 3 2014 12 00 00 AM 5 5 2014 12 00 00 AM E 5 12 201412 00 00 AM E 6 18 2014 12 00 00 AM 6 20 2014 12 00 00 AM 7 4 2014 12 00 00 Total ao Se ee l EREA E 4 14 2014 4 17 2014 4 20 2014 4 23 2014 4 26 2014 4 29 2014 5 2 2014 5 5 2014 5 8 2014 5 11 2014 Print Figure 20 The graphical Traffic amp Revenue report II 8 Monitoring your packages and their expiration dates To monitor your packag
39. ype filters see Figure 15 The graphical report can also be printed see the Print button in Figure 16 Customers traffic report Parameters Total Check status Total MMS Sending Total SMS Sending Period From 07 01 2014 00 to 07 09 2014 23 Compression Monthly Daily Hourly Customer Creating 4 11 2014 3 47 38 PM Customer Name Tatiana Datskevich Report type By Period v Get report Export file type csv xis ORTF Export report Graphical Report Group by Service Type v Select data to show Number Service Type All v View Report Rows 50 Date Description Service Number Credits 07 02 2014 Credit Refill SUBSCRIPTION 2 4 000 07 01 2014 Check status MM_CLIENT 0 0 000 07 01 2014 SMS Sending MM_CLIENT 13 10 400 1 Amount spent 10 400 Credit changes 4 000 Figure 15 The example of the By Period report type Please note that for the Detailed report type you can select the time interval not longer than 1 day Page 16 of 28 Message Manager Platform Administration Interface Customers Traffic Report Customer ID 1885 Period from 07 01 2014 to 07 09 2014 Compression daily Report type By Period E MM_CLIENT E SUBSCRIPTION Number Figure 16 The example of graphical report You can also download the report in different formats by clicking the Export report button shown in Figure 14 II 6 Customer s Users Activity
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