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GVR3550 User Manual

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1. cssseecccecseeccceseseeceees FIGURE 4 GVR3550 SYSTEM SETTING PAGE cccccsecccssccscccsscecccesccussceesceesceescceeecees FIGURE 5 GVR3550 SOFT KEYBOARD ENGLISH INPUT METHOD eerornnvnnevnnevnnvnnnvnneenn FIGURE 6 GVR3550 SOFT KEYBOARD CHINESE INPUT METHOD esrrornnvnnevnnevnnvnnnenneenn FIGURE 7 GVR3550 SOFT KEYBOARD SYMBOL AND NUMBER ssccseccsscceceesceesees FIGURE 8 GVR3550 SOFT KEYBOARD NUMERIC KEYBOARD resnevnnernnvnnnvnnevnnsnnuvnneenn FIGURE 9 GVR3550 HDD MANAGEMENT PAGE esunervnnvvnnnvnnnvvnnnvnnnvnnnnnnnevnnnvnnnnnnnevnnnnenn FIGURE 10 GVR 5550 FRONT PANEL icsicacscsadievwarssanetecsbncdeitnnonteee tibouveavnnedsecntacetvevasaWexeodvacels FIGURE 11 GVR 5550 BACK PANE Disssiecacsssicsiwarsneretacsenceeansaatesensboudnasnntduncdtescswdessevesaasnacks FIGURE 12 IR REMOTE CONTROL FIGURE 13 GVR3550 LOCAL LOGIN PAGE ssnevvnnvvnnevvnnnvnnnvnnnnnnnnvnnnvnnnnnnnnvnnevnnnnnnnennnnvenn FIGURE 14 GVR3550 LIVE VIEW PAGE RIGHT CLICK MENU ccccseccseceeceeeceesees FIGURE 15 GVR3550 BASIC VIEW OPERATION erorrrerrrnvvnnernnnsnnnnvnnevnnnnnnnevnnnvnnnnnnnevenevenn FIGURE 16 GV R3550 IMAGE CONFIG PAGE i ssdeciscses costnsecesiseaasannesbacsaivawebavacerseviewvegensaeds FIGURE 17 GV R3050 PTZ CONTROL PAGE saa FIGURE 18 GVR3550 PTZ CONTROL PAGE PRESET cccccscccssccssccessccesceesccesseeescens FIGURE 19 GVR3550 PTZ CONTROL PAGE PATROL rosunevvnnvvn
2. ccccsscccssccsscccsccessccsccusccesceesseesccescceusceuscss 91 TABLE 33 GVR3550 HDD S M A R T DETECTION PARAMETER EXPLANATION ccccseccsccssccecccsccesccsscesccesceuscesceaes 92 TABLE 34 GVR3550 HDD BAD SECTOR DETECTION PARAMETER EXPLANATION cscccsccseccsscesccsccsscesccescesseesceues 93 TABLE 35 GVR3550 SYS LOG PARAMETER EXPLANATION cccccssccsscccsccesccescccssceusceesccussceusceusccessceueceusceecceussensess 94 TABLE 36 GVR3550 DEVICE STATUS PARAMETER EXPLANATION cccccscccssccscccscccssccesccesccesceesccessceeeceusceuceeusseusess 98 TABLE 37 GVR3550 REMOTE PREVIEW OPERATION EXPLANATION ccccccssccssccscccssccssccesccesseesceesceusceeeesescensceeass 104 TABLE 38 GVR3550 REMOTE PREVIEW CAMERA INFORMATION EXPLANATION ccccseccscccsccssccesccsccesccnscesceesceusees 105 TABLE 39 GVR3550 DEBUG LOG PARAMETER EXPLANATION cscccsccssccscccscccscccccsccesceucccsccsecsccesccuscesscesceusceusess 108 Grandstream Networks Inc GVR3550 User Manual Page 7 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video WELCOME Thank you for purchasing Grandstream GVR3550 NVR Network Video Recorder The GVR3550 is a NVR product integrating multi camera preview playback and intelligent alarm monitoring with epoch making innovation It 1s equipped with great hardware and vigorous supporting system providing the most advanced network video monitoring
3. Figure 88 GVR3550 Web Playback Page Grandstream Networks Inc GVR3550 User Manual Page 105 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 SETTINGS andstream Innovative IP Voice amp Video Please refer to chapter Main Menu to set settings on the Web page It should be noted that the path to save snapshots and clips are only for the Web page the related files are saved in PC and users could not make operations on Local GUI Put the cursor on to view the parameters BASIC SYSTEM SETTINGS The Basic System Settings on the Web page is as shown below please refer to chapter Basic System Settings to view other parameters settings record amp playback clips save path and Instant playback Start time min can only be set to the local path in PC GVR 3550 Camera Management schedule Alarm Config Network Settings system Settings Email Settings Live View PlayBack Language Logout when idle Min Enable Pre record s When HDD is full Auto start Boot Wizard when up Recording File size Clip Backup Live View Performance Screenshot File Saving Path Records and Playback Clips Save Path Instant Playback Start Time Min Open SSH Web Connection Mode Port RTSP Port Maintenance Status English 30 v Stop Record v 512M Least Delay D remote_backup D remote_backup 5 All Rights Reserved Grandstream Networks Inc 2014 English G
4. andstream Innovative IP Voice amp Video IMPORT amp EXPORT The GVR3550 supports import export configuration file Users could import the GVR3550 configuration file to external storage device for backup or import the file to the GVR3550 thus to reduce manual settings procedures Users could apply backup function if configure the same parameters on multiple devices The Import Export page is shown in Figure 74 Import Config File Upgrade Backup Export Config File Reset amp Reboot Import amp Export Troubleshooting Figure 74 GVR3550 Import amp Export Page WARNING gt Restart the GVR3550 for the change to take effect after importing configuration file The original file would be overwritten by the new one please use this function with caution Grandstream Networks Inc GVR3550 User Manual Page 89 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Table 31 GVR3550 Config File Import amp ExportParameter Explanation Import Configuration Select the configuration file File Select to Import Click to bring up the warning page confirm whether to reboot the GVR for the configuration to take effect Export Configuration Browse to select the path of the Export configuration file File Browse to Export Click to export the configuration file to the configured external storage device TROUBLESHOOTING Troubleshooting includes Network Diagnosis System Lo
5. Andstream Innovative IP Voice amp Video Grandstream Networks Inc GV R3550 Network Video Recorder User Manual GRANDSTREAM vrssso gt GVR3550 User Manual www grandstream com Firmware Version 1 0 0 65 http esupport grandstream com andstream Innovative IP Voice amp Video TABLE OF CONTENTS MLE NNN 8 SAFETY COMPLIANGES vinsincissanvsinsssitdansdnonnnsnnentinantdisannsinunteadasudens ssnneendiesmuisontisunedddunndsunebausisnsanaianneninenausduned 9 FRON vu u4v4v4v4545 4v4r4v44v4v4vrv sie 10 RF EXPOSURE INFORMATION SAR umrrannnonnnnnnrnnnnnnnnnnnnnnonnnnnnennnnnnrnnnnnnsnnnnnssennnnnnennnnnnsennnnsennnnsssennnn 10 Ea EEE E AE tadacmtavteeaechs E E E S 11 METAL NNN 12 EQUIPMENT PACKAGE CONTENTS ccccccccesccteneeteseeseeeeneeeseeeteneeseeeeeeeteneeteueenseeeseeeteneetaneeseeeeees 12 CONNECTING THE GVYR 3550 sada wesicceecasetvaieaitatetsneuisdanndaivstesannaaansnateseiicasiosiameiuldsnteninesanustiedasslshseidnaniacvadwonadoasen 13 IN TA CUON HP ek E ees 13 SYS TEM GONNE C FION EE OE EEA 15 NE TWORR CONNEC MON sisi iccicitucairecsajtuntithatetseatitlituiedinioaibignssns AEAN REAN R REEE REAN S 16 EFTER EPER 16 PLUGIN USB MOUSE KE Y BOARD iariimctceccesiaascccertenarnduaadusaien EDE ER ea E A EAE ENAS EEEE 17 INPUT TE FAOD orori A EE R E E E 18 PEUG IN USB TON BE PEPE 19 INS FALUNG ESA A raine ce pases na EEEN E A EE eA RE AE AEE Eae aai 20 CONNECT FIDMLMONI TOR Leone E EEE AN EEEa AA EEE
6. Grandstream Networks Inc GVR3550 User Manual Page730f120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video EMAIL SETTINGS The GVR3550 could end Email when triggered alarm the procedures are as follows Mail Settings Enable SSL Camera Management SMTP Server Display Name Schedule Sender Address Username Password Alarm Config Receiver 1 Receiver 2 Receiver 3 Network Settings Send Interval s 20 Mail Subject Alarm triggered in your GVR3550 System Settings Mail Template Hello There was an alarm triggered in your GVR3550 Camera Port is channel Please pay attention The detail information is as follows Event Type name Triggered time time GVR3550 MAC mac GVR3550 IP ip Email Address Template Variables name Camera event or system alarm type time The date and time when alarm event triggered channel Camera number or IO port which alarm event triggered mac Mac address for GVR3550 ip IP address for GVR3550 Figure 55 GVR3550 System Settings Page Email Settings 1 Set SMTP server address 2 Input the display name sender address username and password 3 Set receiver address The GVR3550 could set up to 3 receiver addresses Users could send mails to different receivers 4 Set mail send interval One alarm only sends one email in the interval 5 Set mail subject and template Users could use default ones or c
7. 2014 08 04 01 29 51 02 08 25 2014 08 04 01 55 37 02 27 49 2014 08 04 02 08 26 02 27 44 2014 08 04 02 29 28 02 30 43 2014 08 04 02 29 29 02 30 41 2014 08 04 02 32 27 02 34 03 andstream Innovative IP Voice amp Video Figure 30 GVR3550 Locked Recording Management Page Download Download Path usbl 1 Figure 31 GVR3550 Recording Save Path Setting Page NOTE gt The configured default path would be invalid if the external storage device is changed the corresponding failure prompt would pop up if users click the Capture or Download button Users could go to Main Menu gt System Settings gt Basic System Settings to set the default path to save snapshots and download file gt Please do not disconnect the USB device when downloading the clippings files or it may cause download failure or error gt Users could click 244 to set time range 3 hours 6 hours or 12 hours Click one time slot to replay the record gt Click the Record File with time bar can start playback video recording at that time frame Grandstream Networks Inc GVR3550 User Manual Firmware Version 1 0 0 65 Page 48 of 120 Last Updated 10 2014 andstream Innovative IP Voice amp Video MAIN MENU Right click the mouse to enter the GVR3550 main menu page see Figure 32 6 2014 10 21 02 04 57 Tue x Camera Edit Delete Status IP Address Port Device Name Mac Protocol z Camera Management Eb 2
8. All day Camera 1 Oo All day Camera 9 All day Camera 17 v All day Camera 2 gt All day Camera 10 o All day Camera 18 e All day Camera 3 e All day Camera 11 All day Camera 19 o All day Camera 4 c All day Camera 12 All day Camera 20 D All day Camera 5 ed All day Camera 13 e All day Camera 21 o All day Camera 6 All day Camera 14 o All day Camera 22 Ke All day Camera 7 o All day Camera 15 o All day Camera 23 All day Camera 8 e All day Camera 16 All day Camera 24 Figure 35 GVR3550 Record Mode Config Page Enable all cameras to record e All day record Status All day e Auto Record Status Enable record via the camera Schedule s Close Record Status Disable record via the current camera ose When set to Schedule users should select schedule in the drop down list Tap on to add new schedule Or tap on Close for All or All Day for All to set cameras Page 52 of 120 GVR3550 User Manual Last Updated 10 2014 Grandstream Networks Inc Firmware Version 1 0 0 65 andstream Innovative IP Voice amp Video Record Mode Settings Please set record mode Close All day Schedule Schedule Schedulel Y G Figure 36 GVR3550 Record Mode Setting Page CAMERA EVENT SETTINGS Camera event settings page is as shown in Figure 37 below users could s
9. Beta version just supports H 264 Configure the resolution for each IPC The Primary Stream resolution can t support more than 1920 1080P The Secondary Stream resolution can s support more than 640 480P VGA Set the Bit Rate Control to CBR or VBR Set the Image Quality if the Bit Rate Control sets to VBR It has 5 standards Very High High Normal Low Very Low set the different Bit Rate for IPC Bit Rate can change the image quality the more bit rate the better image quality The range for bit rate is from 256 8192Kbps Set frame rate The range is from 1 30fps Set the video i frame interval The range is from 1 100s GVR3550 User Manual Firmware Version 1 0 0 65 Page 56 of 120 Last Updated 10 2014 andstream SCHEDULE CONFIG Add new schedule Schedule Name Schedule3 Enable Holiday Mode Close Period 1 Figure 39 GVR3550 Add New Schedule Page Schedule on the weekly basis at least set one period and users could set up to 16 periods See Figure 39 Grandstream Networks Inc GVR3550 User Manual Page 57 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video alele ry Si neaute Schedule Name Schedulel Enable Holiday Mode Close Period 1 Period 2 Figure 40 GVR3550 Schedule Config Add New Schedule Page Grandstream Networks Inc GVR3550 User Manual Page 58 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream I
10. Playback Button Numeric Buttons MENU Button Multiscreen Button Single frame back Button Single frame Step Button Fast Backward Button Fast Forward Button Skip Button STOP Button PLAY PAUSE Button UP amp DOWN Direction Buttons LEFT amp RIGHT Direction Buttons ENTER Button PTZ Control Button Cancel Button Function Buttons 1 4 GVR3550 User Manual Manual start stop recording Use REC button and the direction buttons to select the camera to record in the record control menu Enter playback screen Features the same function as the numeric buttons on the front panel Only numeric function and switch review screen Enter menu Switch the display to a single screen or multiscreen Single frame playback of the record Single frame forward of the record Various fast backward and normal playback modes the speed would be displayed on the playback screen Various fast forward and normal playback modes the speed would be displayed on the playback screen Switch to skip mode User SKIP button with the UP amp DOWN buttons to decide when to play records Stop playing recorded video e Press the button to playback when playback pauses e Press the button to pause playback when playback e Switch the activated controls to up or down e Switch cameras to up or down when preview e Auxiliary function e g Control and operate the PTZ menu e Switch the activated controls to left
11. before apply Start Patrol gt Patrol would pause if users make any arbitrary operations in the process of patrol abort the operations to resume patrol SHORTCUT BUTTON Click on the shortcut button in the lower left corner of the preview screen to bring up the shortcuts options as shown in Figure 22 Users can enter the playback page or the main menu login logout or reboot the unit Record Playback 63 Main Menu Logout t Reboot Figure 22 GVR3550 View Page Shortcut Button Menu GVR3550 User Manual Page 42 of 120 Grandstream Networks Inc Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video LOCAL PLAYBACK Click right mouse and select Record Playback to enter the playback page as shown in Figure 23 below Users could make operations to record like Search Playback Tagging Start Clipping etc Search Date 2014 08 25 Replay Camera BE ERE EVE Ni LE RE E Ei RUS PU pr PES PUS Bin BT Bee ES EUN BT ie PE FS EL Search 2014 08 25 00 00 00 24 Hour v WF 1 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Cameral Camera2 Camera3 Camerad _ mm v Select All Manual L Schedule Recording 10 Alarm EJ Motion Detection Missing Object Detection Foreign Object Detection Camera Lens Occlusion Signal Loss IPC Alarm Figure 23 GVR3550 Record Playback Page SEARCH RECORD Users could search record by time and by tag
12. the password after login without delay 5 Select the language in the drop down menu Chinese and English are supportive 6 Click the Login button to enter the Web page Grandstream Networks Inc GVR3550 User Manual Page 101 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 ream Innovative IP Voice amp Video ndstream Innovative IP Voice amp Video GVR 3550 usemame AE Language Figure 85 GVR3550 Web Page Login WEB PAGE INTRODUCTION Users can switch among live View Playback Settings Maintenance and Status set language or logout Live View PlayBack Settings Maintenance Figure 86 GVR3550 Web Page System Menu Grandstream Networks Inc GVR3550 User Manual Page 102 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video LIVE VIEW Users need to download and install the video playback plug in GVRView exe first before making live View operations on the Web page Refresh the webpage after downloading the plug in If the PC has installed the plug in before the system will prompt to close the browser to install it Remote live view page is Shown in Figure 87 below GVR 3550 Live View PlayBack Settings Maintenance Status Logout era 2 ess al gt rat anode 2 192 168 10 32 All Rights Reserved Grandstream Networks Inc 2014 Figure 87 GVR3550 Web Real time View Page Users can find the added cameras in the
13. 192 168 10 63 80 GXV3672FHD 00 0B 82 50 1E 19 GRANDSTR 192 168 10 32 80 GXV3672FHD 00 0B 82 47 05 46 GRANDSTR 192 168 10 71 80 GXV3672HD 00 0B 82 47 04 E2 GRANDSTR 192 168 10 31 80 GXV3672FHD 00 0B 82 47 05 60 GRANDSTR Schedule 192 168 10 75 80 GXV3672HD 00 0B 82 52 21 3A GRANDSTR Alarm Config 192 168 10 66 80 GXV3672_FHD 00 0B 82 57 93 94 GRANDSTR 192 168 10 80 80 GXV3651FHD 00 0B 82 50 9C A4 GRANDSTR Network Settings 192 168 10 26 80 GXV3651FHD 00 0B 82 50 9C 8A GRANDSTR System Settings 11 192 168 10 38 80 GXV3672FHD 00 0B 82 50 20 0B GRANDSTR 12 192 168 10 74 80 GXV3672HD 00 0B 82 50 15 D3 GRANDSTR 13 192 168 10 18 80 GXV3662FHD 00 0B 82 51 0A 00 GRANDSTR 14 192 168 10 33 80 GXV3672FHD 00 0B 82 4D 8F E2 GRANDSTR 19 192 168 10 120 80 GXV3651FHD 00 0B 82 42 4C 5A GRANDSTR 20 192 168 10 27 80 GXV3651FHD 00 0B 82 50 9C BE GRANDSTR LO HIE OB BE O JR 3 O BE 0 BE 0 BE 0 BE 0 BE 0 Bk 0 BE 0 HE 0 BE S S amp amp amp amp amp 8 amp 8 amp BI SI Bb 21 192 168 10 67 80 GXV3651FHD 00 0B 82 5B 59 79 GRANDSTR Existing Cameras 18 24 Connected amp 7 Disconnected N Unsupported camera or encodings try to fix it in Encoding Config page Figure 32 GVR3550 Main Menu Page The configuration items are varied according to different user permissions Administrator users can make operations like System Settings Maintenance Grandstream Networks Inc GVR3550 User
14. 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video APPENDIX FAQs The issues 1 21 might be caused by the reasons listed below each issue I The GVR3550 is unable to start properly after normal startup Unmatched input power The power cables contact is not good Damaged power switch System upgrade errors Damaged HDD or HDD cables problem Front panel error Damaged mainboard 2 The GVR3550 would reboot automatically or crashes frequently in a few minutes after startup Unstable input power or low voltage No enough power Connection error of HDD power line Bad tracks or damaged HDD line Power shortage Unstable IPC signal Poor heat dissipation too much dust poor running environment Hardware failure 3 Undetected HDD after startup it might be caused by the following reasons Unconnected HDD power line Damaged HDD cable Connection error of HDD jumpers Damaged HDD Damaged SATA port on mainboard 4 No single camera Multi camera video output Unmatched programs please update the right system programme Image brightness is 0 please restore the default settings Hardware failure 5 Unable to search record when local playback Damaged HDD cables or jumpers Updated procedures varied from the original application file Damaged HDD Grandstream Networks Inc GVR3550 User Manual Page 117 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 10 Il 12 andstream Innovative IP Voice amp Video HDD fu
15. AEEA i 20 CONNECT YGA NR 20 CONNECT ALARM DEVICE saaciese cts ete iria ia iraa aa aeaa 21 EXTERNAL INTERCOM DEVICE icasiostnsacaoecarseantcatscessaaettbacsieeanscsDataubendandencieiadeeds iae iir aidai 21 FRAGT ERE 22 EPER PETN 22 EVE SEERNE NL 24 GYR S0 BACAR PANEG he 26 IR REMOTE CONTR re 2 FLER nen rE oer no Pn ener ae ene eee ere ene en na ener arene een 30 USING THE WIZARD rosinscunaasesieninentivantanineniancskinenatnanniisuaaianatcddanndisnnesanissmianebaniain REKENAARS AERAN aE rssi EAEan 30 EGLE E E a E A E E E E E E A AE E E E E E E E E 30 EEE 31 VEV SIN NN 32 BASIC VIEW PEPE NN 34 ME GO IE NE EEE E E 36 FONN kv 36 PRE Fl evecare ti A E A noaaamtanboaraniancdataauees E E 38 JG EEE 39 PATTERN pp 40 MAE O E E EE E E A neds E E A E E 41 SPORCO OFB UT PO Na erana a E E E E T ES 42 EPLENE 43 EE Dee 43 EEB ME 43 EAT Ne 45 RECORD PLAYBACI EEE e 46 NNN A A E E E E A A A E A A T EEA A 49 CAINE RAIN Ge WENT NG 50 SEARCH CONTI GUAE CAMERA wictecieceansdnscatendedcntennncaseesaiacnsendosciteamacndieieacstotacadnsiseneasineghivabin enceeladyades 50 HE RENN be CAMERA PENT ENN See 53 ENCODING NE 55 SELEN NN d Grandstream Networks Inc GVR3550 User Manual Page 2 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video FEN 60 EGGE EEE teen teueachiaasaesmaareceeduaecaaints 62 ARNO 62 ABNORMAL ALARM CONFIG incdencdatonsdcsntctanciantardeusnbonciteounseaadadencdennteaantandacstpievade
16. CPU Usage Real time display the CPU usage of the GVR3550 Memory Usage Real time display the memory usage of the GVR3550 Grandstream Networks Inc GVR3550 User Manual Page 98 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video ALARM INFO Users can view the alarm type of configured cameras s shown in Figure 83 below Alarm Type 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 Motion Detection Camera Lens Occlusion Signal Loss IPC External Alarm Missing Object Detection Foreign Object Detection Alarm Type Port Input Alarm Figure 83 GVR3550 Alarm Info Page Grandstream Networks Inc GVR3550 User Manual Page 99 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video HDD INFO Users can view HDD No Attribution Volume Serial No Total Space and HDD Status As shown in Figure 84 below 6 2014 10 23 14 31 32 Thu x Camera Management B Volume Option RAID Level RAID Status Total Space Free Space Volume Mode Schedule Volumel Functional 1000 2GB 316 216GB Read Write Alarm Config Volume2 Functional 2000 4GB 1185 41GB Read Write Network Settings System Settings Attribution Volume Serial No Total Space HDD Type HDD Status Volumel Z1DCEEDD 1000 2GB Volume2 W1E37BL0 2000 4GB Damaged HDD will be marked red When the HDD status is S M A R T failed go to the HDD diagnosis page and set Continue to use th
17. Figure 94 below Grandstream Networks Inc GVR3550 User Manual Page 110 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video File View Help FTP Profiles Syslog Configuration General Configuration TFTP Configuration Create directory names in incoming file rev Select a Directory TFTP Server is a RER A Fiks Allow overwrite of existing files Iv Er y FERN Ae B HINDOWSKP C Upload Download E STP 8 TFTP_server E Bo HARE 0 Fa B HRA Es Hot lo Per packet timeout in seconds i o pa Click to s PET Me EFTP amp TFTP server Maxi ae i i Biad aximum retries EO ip phone TS I I 1KF19833_vi ew Interframe transmission o ne Review 4 4 USB Phone FIP Serv 3CDaemon Syslog Server For Help press Fl Figure 94 TFTP Server Directory Settings 4 Select the file storage directory and click Apply to bring up the dialog box as shown in Figure 95 below JCD aemon 1 P Save changes on this page Figure 95 Confirm Modification 5 Click Yes to confirm modification 6 Click Confirm to close the configuration dialog NOTE The file uploaded to the server directory should be the bin file after unzip Grandstream Networks Inc GVR3550 User Manual Page 111 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video CONFIGURING HTTP SERVER In this chapter we take using Apache HTTP Server2 2 server in
18. Manual Firmware Version 1 0 0 65 Page 50 of 120 Last Updated 10 2014 andstream Innovative IP Voice amp Video Manual Add Camera Camera Protocol ONVIF Protocol IP UDP IP Address 192 168 0 0 Port 80 Username Password 900068 Figure 34 GVR3550 Manual Add Camera Page Table 16 GVR3550 Camera Parameter Setting Explanation Camera Set the camera No existing camera number cannot be changed Protocol Supports the Grandstream series cameras and cameras compatible with ONVIF protocol Protocol IP Set the protocol to TCP or UDP IP Address Set the IP address of the remote IP Camera Port Set the port number of the remote IP Camera Username Set the username to connect the remote IPC The default is admin Password Set the password to connect the remote IPC The default is admin NOTE gt When trying to connect to the remote IPC the username and password the GVR use are both admin or null by default If the username and password are not default ones the connection may fail Please manual modify the remote IPC username and password Grandstream Networks Inc GVR3550 User Manual Page 51 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 RECORD MODE CONFIG andstream Innovative IP Voice amp Video Record Mode Configuration page is as shown in Figure 35 below users could click one camera to set Close Record All Day Record and Schedule Record Lame ra Management v
19. Record Playback Toolbar Explanation Manual Set Time BE kd D o Ea Play Pause Stop Rewind Single Frame Rewind Single Frame Forward Speed Adjustment Full screen Capture Volume Tagging 1 Window Grandstream Networks Inc Click to enter the time setting page to set when to play the record Play pause record Stop playing record Play backward at certain speed only available when in full screen Single frame play backward only available when in full screen Single frame play forward only available when in full screen To speed up the record support 2 times 4 times 8 times and 16 time time 1 2 time 1 4 time 1 8 time and 1 16 time fast forward Only available when in full screen Select camera to enter full screen mode Click the screen to bring up the toolbar on the bottom of screen The mouse located outside the toolbar without any operations in three seconds would be hidden automatically Snapshot the current screen and save the image to the external storage device If the capture failed a prompt will be shown as in Figure 28 Please insert the USB device then go to Main Menu gt System Settings gt Basic System Settings to set the save path Click the button to bring up the volume control bar drag it to adjust the volume Click the button again to close the control bar Click the button to bring up the tagging setting page as shown in Figure 29 Fill in the Tag Name input box a
20. SETTING PAGE USER MANAGEMENT ccscccsscccssccsccescccssceesccusccessceueceusceesceeeseusess 79 FIGURE 62 GVR3550 USER MANAGEMENT ADD USER Q ccccccecccsscccecccsccesccusccessceusseusceescceusceusccesceeeseusceesceeeeseusess 80 FIGURE 63 GVR3550 USER MANAGEMENT EDIT USER cccecccescceccceccecsccescccssceusceesceecceusseusceecseueseusceuscseuscenscss 80 FIGURE 64 GVR3550 USER MANAGEMENT EDIT NORMAL USER cccccseccsscccssceesccescccssceusccusccesceueseusceuseceueceuscss 81 FIGURE 65 GVR3550 USER MANAGEMENT EDIT OPERATOR USER serevsrnornnvrnnnnvnnevnnnvnnnnvnnnvnnnnnnnnnnnnvnnnsnnnnnnnennnnnnnnnee 81 FIGURE 66 GVR3550 SYSTEM SETTING PAGE NTP SERVER cccccseccssccssccescccssceusceesccessceesceesccessceeeseesccuscceussenscss 83 FU ONE VP arrsare ene ecco sca T A 83 FIGURE 06 GVR35330 UPDATE MANUAL UPDATE en 84 FIGURE 69 GVR3550 BACKUP PAGE RECORD BACKUP sansene o Seer RNANA SFO ESEIA SESE NANOA S SEFE rei 85 FIGURE 70 GVR3550 BACKUP PAGE QUICK BACKUP PAGE ccccceseccccsscccceseccccesecsceuseceseeccseusecseeuseceeeeceeeueceeees 86 FIGURE 71 GVR3550 BACKUP PAGE QUICK BACKUP PROGRESS cccccceecccceseccceesecccesececuececeenececeuseceeuececueeeseeees 86 FIGURE 72 GVR3550 BACKUP PAGE SEARCH BACKUP esunornnnnvnnevnnnnnnnnnnnnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnunnnene 87 FIGURE 73 GVR3550 RESET amp REBOOT PAGE seuevsnnevnnnvvnn
21. SETTINGS Basic Settings page is shown in Figure 49 below users can choose to obtain IPv4 address automatically or manual set static IP address or use PPPoE The GVR3550 is available only when network setup is correct DHCP Camera Management Schedule Static IP IP Address Alarm Conng Subnet Mask Network Settings Gateway Preferred DNS Secondary DNS MTU Byte Username Password Figure 49 GVR3550 Network Settings Basic Setting Page Grandstream Networks Inc GVR3550 User Manual Page 66 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Table 22 GVR3550 Basic Network Parameter Explanation DHCP Static IP IP Address Subnet Mask Gateway Preferred DNS Secondary DNS MTU Byte PPPoE Username Password Grandstream Networks Inc Obtain IPV4 address from the DHCP server automatically Set static network parameters Manual enter the IPV4 address Manual enter the IPV4 subnet mask Manual enter the IPV4 default gateway address Manual enter the preferred DNS server address Manual enter the secondary DNS server address Enter MTU Maximum Transmission Unit the maximum data package that can be transmitted on the network If the GVR MTU is larger than the one of the gateway the lager one will be split for transmission Please confirm the MTU value of your gateway before set Tick to set static network parameters Manual enter the username pr
22. camera list on the left side of the page double click one camera name to add it to the view screen or click on in the lower right corner to initiate view all screens Remote live view supports up to synchronous 16 cameras Multiple screen can be manipulated via the options on the bottom of the screen such as I window 4 window 9 window 16 window 24 window Double click on one camera to check the live view and set basic settings Grandstream Networks Inc GVR3550 User Manual Page 103 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Table 37 GVR3550 Remote Preview Operation Explanation Closed Record The camera is not recording now Cie Manual The camera is in manual record mode Record The default path C GVR_Record 2 Capture The external storage devices USB need to be connected first Users could configure the save path and set it to default C GVR_Capture 3 Mute Unmute Unmute to listen audio from remote IP Camera if the IP Camera has microphone connected Mute to stop the auidio 4 Start Stop Start to allow audio input from PC to play out at remote IP camera if Intercom remote IP camera has audio output device connected e g Speaker Stop to disable this process 5 PTZ Control Enable basic PTZ operations preset PTZ preset patrol pattern 6 Switch to Full Switch the current screen to full screen or double click to enter full Screen screen mode 7 Instant Playbac
23. input username password and select level operator and normal user are two optional permissions available Username New Password Confirm New Password Level Normal User Figure 62 GVR3550 User Management Add User Click on the Save button to save INPUT USER INFO AND EDITING PRIVILEGE The new created user privilege is default users could modify the user information and privilege via clicking on and See Figure 63 below users could modify new password and user level Username admin Old Password New Password Confirm New Password r r i Level Administrator Figure 63 GVR3550 User Management Edit User Grandstream Networks Inc GVR3550 User Manual Page 80 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video The normal user only has camera privilege like playback and remote preview Tick to set See figure 64 Normal User a Remote Preview PlayBack 1 2 3 4 5 6 7 8 9 b o Figure 64 GVR3550 User Management Edit Normal User Besides camera privilege the operator user also has configured privilege Tick to set See Figure 65 Camera Privilege Operator b eye v Camera Management Search amp Config Record Mode Config Camera Event Settings Encoding Config Schedule Schedule Config Holiday Config Ala
24. supports exporting the searched log and saving it to the external storage device Select the log file from the drop down list and save it to the target path Browse Click to browse and select the destination for log export Export Click to export the log file and save it to the selected target path Clear Log Click Clear to clear syslog Playback For alarm log click the blue playback button before the log can get into replay mode to play back the alarm video Details Click to open the detailed log information Grandstream Networks Inc GVR3550 User Manual Page 94 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video STATUS Status includes Recording Info System Info Network Info Resource Usage Alarm Info and HDD Info RECORDING INFO User could view the connected camera status and the schedule record on GVR See Figure 79 below Camera Status Schedule Name holiday All day Close Schedule Schedulel All day All day All day All day All day All day All day All day All day All day All day All day All day Figure 79 GVR3550 Recording Info Page Grandstream Networks Inc GVR3550 User Manual Page 95 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video SYSTEM INFO Users could view the GVR System info like part number and hardware version as shown in Figure 80 below 6 2014 10 20 09 45 29 Mon x Product
25. technology to meet the requirement for the live view instant playback and data locking file security etc SMB throughout the world can now use the GVR3550 to meet the productivity needs Integrating the leading performance and function in the NVR field the GVR3550 also features express installation easy deployment and incomparable reliability This user manual is designed to help customers to understand how to configure and manage the GVR3550 with detailed instruction including advanced settings and operating such as alarm settings and record settings Grandstream Networks Inc GVR3550 User Manual Page 8 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video SAFETY COMPLIANCES These instructions are intended to assist users to safely operate the GVR3550 avoid dangerous situations or damage the device Warning May cause serious injury or death if any Caution Equipment may be damged if any of the of the warnings below are neglected following caution messages are neglected A Warning Input voltage should meet both the SELV Safety Extra Low Voltage and the Limited Power Source with DC 12V according to the IEC60950 1 standard Please refer to the technical specifications for more details Do not use a third party power adapter or power cord When the device installed on the wall or ceiling make sure that it is firmly attached A Caution e Make sure that the power supply
26. windows XP to introduce the procedures of configuring HTTP server Users could obtain the Apache HTTP server installation software via http httpd apache org please finish the default installation according to the wizard 1 Enable Apache server Go to Start gt All Programs gt Apache HTTP Server 2 2 gt Monitor Apache Servers in a PC which has installed with the Apache server The icon AC in the notification area of taskbar indicates Apache server is already enabled If displays t Select Start to enable the server 2 Put the prepared file to the following path Installation Path Apache Software Foundation Apache2 2 htdocs A E gt If put the prepared file under the folder htdocs the URL format to access the Apache server is http The IP address of the PC that installed with the Apache server e g http 192 169 1 51 gt If put the prepared file under the subfolder of the folder htdocs the URL format to access the Apache server is http The IP address of the PC that installed with the Apache server subfolder Name e g http 192 169 1 51 filename Grandstream Networks Inc GVR3550 User Manual Page 112 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video UPGRADE WITH TFTP SERVER Unzip the firmware file set the folder to save the firmware file to the root directory of TFTP server Connect the PC with the TFTP server and the GVR to the same LAN Start
27. 2014 10 14 13 00 44 2014 10 14 13 01 05 2014 10 14 13 01 44 2014 10 14 13 02 05 2014 10 14 13 02 28 2014 10 14 13 03 11 2014 10 14 13 04 20 2014 10 14 13 04 51 Play OO0OO0OO0OO0OO0OO0OO0OO0OO0OO Lock y PPPrrrrrrrrr v GVR3550 Backup Page Search Backup gt Please click on the Refresh button if the USB device cannot be detected after inserting If the refresh is invalid please unplug the USB then insert again If this try still failed it might be incompatible with the GVR3550 Please try another USB device instead gt If the file format of USB device is incorrect format the device then try again The GVR3550 supports USB device with FAT 32 format Grandstream Networks Inc GVR3550 User Manual Firmware Version 1 0 0 65 Page 87 of 120 Last Updated 10 2014 andstream Innovative IP Voice amp Video RESET amp REBOOT Users could click the Reboot button to boot up to reset factory settings users could select Clear All Data or Retain Network Data Only then click on Reset button moos Upgrade Clear All Data v Rest Reset amp Reboot Import amp Export Troubleshooting Figure 73 GVR3550 Reset amp Reboot Page WARNING gt The GVR3550 data will be erased and set to factory default if enable Factory Reset please take caution to use this function Grandstream Networks Inc GVR3550 User Manual Page 88 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014
28. 21 GVR3550 ABNORMAL ALARM PARAMETER EXPLANATION ssccseccscecsccssccscccsccsccuccesccesccsscesceescesseasceass 65 TABLE 22 GVR3550 BASIC NETWORK PARAMETER EXPLANATION cccscccssccsscccscccssccescccssceusscusccessseueceusceesseeusseusess 67 TABLE 23 GVR3550 BASIC SYSTEM SETTING PARAMETER EXPLANATION cccccscccssccscccsccesccesccescceeeceusceesseeusseuscss 71 TABLE 24 GVR3550 BASIC SYSTEM SETTING DATE amp TIME PARAMETER EXPLANATION ccsccseccesccsccesccsceecenes 12 TABLE 25 GVR3550 BASIC SYSTEM SETTING DISPLAY PARAMETER EXPLANATION scccsccceccssccssccsccesccsscesceuss 73 TABLE 26 GVR3550 EMAIL TEMPLATE PARAMETER EXPLANATION csccssccssccscccsccsccscceuccesccescescescesscesceescesscescenss 75 TABLE 27 GVR3550 EDIT VOLUME PROPERTY PARAMETER EXPLANATION cseccseccsccceccesccsccesccescesscesceusceseesceues 78 TABLE 28 GVR3550 HDD RAID PARAMETER EXPLANATION cccccsecccssccssccescccssceusceusccescceucceesccecceeeseusceesccescensess 78 TABLE 29 GVR3550 HDD MANAGEMENT PARAMETER EXPLANATION cccseccecccsccsscceccesccsccsccesccscenscesceuscesseascenss 78 TABLE 30 GVR3550 UPGRADE PARAMETER EXPLANATION cccccseccsscccssccssccescccsscesceusceuscceusseusceecseeeseusceeseeessensess 84 TABLE 31 GVR3550 CONFIG FILE IMPORT amp EXPORTPARAMETER EXPLANATION cscccsccseccecccsccsccsscesccescescesceass 90 TABLE 32 GVR3550 NETWORK DIAGNOSE PARAMETER EXPLANATION
29. 255 Contrast 0 255 Saturation 0 255 Sharpness 0 255 a E i Ln MT Figure 16 GVR3550 Image Config Page PTZ CONTROL Click the PTZ control button hd to bring up the PTZ control interface as shown in Figure 17 below PTZ Control Camera 1 Figure 17 GVR3550 PTZ Control Page Grandstream Networks Inc GVR3550 User Manual Page 36 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Table 12 GVR3550 PTZ Control Parameter Explanation 1 PTZ Direction Control and Reset Button Iris Focus Zoom Iris Focus Zoom Step More PZT Control Selection Exit A 8 PTZ direction buttons to control the corresponding eight PTZ directions the reset button to restore PTZ direction to the Original position Increasing Iris Increasing the Focus Increasing zoom Only available in full screen mode Reducing Iris Reducing the Focus Reducing zoom Only available in full screen mode Step used to control PTZ controller moving speed e g Step 8 will be much faster at moving compared to Step 1 The number can be adjusted by mouse or front panel keypad Opening more PTZ Control parameters e When set PTZ to preset bring up preset setting interface and operation panel below the screen e When set PTZ to patrol bring up patrol setting interface and operation panel below the screen When set PTZ to pattern bri
30. 3550 Soft Keyboard Chinese Input Method Grandstream Networks Inc GVR3550 User Manual Page 18 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 Stream 1 Z 3 3 6 7F 18 9 G 1 lt gt Exit abc Figure 8 GVR3550 Soft Keyboard Numeric Keyboard Table 3 GX V3550 Soft Keyboard Explanation abe Input lowercase Sate Cans Took Ba Smi gt 1223 Switch to Numbers amp Symbols gg meer I pe H ie ane vm Switch to Chinese input method Enter Enter gt EE e PLUG IN USB STORAGE DEVICE Users could click right mouse to check if there is Uninstall option in the menu after plugging in the USB device correctly The option means the USB device is normal for use Users could also go to Settings gt System Settings gt Basic System Settings click Refresh as shown in figure below to check the USB device status Grandstream Networks Inc GVR3550 User Manual Page 19 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video INSTALLING eSATA Plug in the eSATA cable to the corresponding interface on the rear panel of the GVR3550 power up eSATA or electrify it with USB cable according to eSATA specific situation Users could go to Settings gt System Settings gt HDD Management to view details like HDD Space Free Space HDD Status HDD Type after installing eSATA For details please refer to the chapter HDD Management Lamera Manag
31. 5330 HDO INFO PAGE EEE 100 FIGURE 55 GYR 5550 WEB PAGE LOGIN aner ENNE EAREN EAEAN RENER E AENEA N REN 102 FIGURE 86 GVR3550 WEB PAGE SYSTEM MENU cccccscccssccsscccsccesccesccesccesscesccesccesseescceceessseusseecseesseesceeceeass 102 FIGURE 87 GVR3550 WEB REAL TIME VIEW PAGE ccscccsescsscccssccssccesscesccesscesscesscesseesccusscesseessceccessseusseusccencs 103 FIGURE 55 GYR 5550 WEB PLAYBACK PAGE eeirissnsuisonins vieden aiad ia iadaaa aia asda da deda Vinnie 105 FIGURE 89 GVR3550 WEB PAGE SYSTEM SETTINGS cccccscccsssccssccssccescccsccecccuscccsccesceusceusseusceesccusceueceusceusceeans 106 FIGURE 90 GVR3550 WEB PAGE MAINTENANCE MENU ccccccssccscccescccssccssccescccscceesseesccesseusseesseusceucseesceuseeeees 107 FIGURE 91 GVR3550 WEB PAGE DEBUG LOG ssrnovnnevnnnvvnnnvnnnvnnnnvnnevnnnvnnnnnnnnnnnnnnnnnnnnnnnnevnnnnnnnnnnnennnnunnnennnennnnnennennnee 107 NR PN NNN 110 NM PTE 110 FIGURE 94 TFIP SERVER DIRECTORY SETTINGS sake EEE EN EEEE E Eae i 111 FIGURE 95 CONFIRM MODIFICATION se sr deals niesen aye cesedagoousti aneess 111 FIGURE 96 GVR3550 WEB PAGE MANUAL UPDATE ccccscccsecccsccccccescccsccecccescccscceeseesccessceucseusceecseeceusceusceuens 113 FIGURE 97 GVR3550 FACTORY RESET POP UP PAGE cccccscccsssccscccscccescceccesscesccescceusseuscceccesseesscesccesseusseeseeess 114 FIGURE 98 GVR3550 FACTORY RESET ON LOCAL WEB PAGE Q ccccseccsecccscccsccescc
32. 8 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Enable port mapping Port Type HTTP port External Port 0 Figure 51 GVR3550 Specify UPnP External Port Page When the port status displays Active it indicates the successful connection of the GVR and the router and the parameters have taken effect ENABLE DHCP GVR3550 could allocate dynamic IP address to other devices within the same LAN Follow the procedures below to set 1 Tick Enable DHCP Server 2 Input the assignable IP address 3 Input Lease Time 4 Set DNS server address and the secondary DNS server address Grandstream Networks Inc GVR3550 User Manual Page 69 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video SYSTEM SETTINGS System Settings includes 8 options like Basic Settings Display Settings Local View Control HDD Management etc BASIC SETTINGS Basic Settings page is shown in Figure 52 below users could set Recording File Size Live View Performance language Time Zone etc Language English Camera Management Logout when idle Min 20 Schedule Enable Pre record v Alarm Config When HDD is full Overwrite previous Network Settings 3 Auto start Boot Wizard when up v System Settings Recording File size Clip Backup 256M Live View Performance Least Delay Screenshot File Saving Path usbl l Playback Clips Sa
33. D audio video output interface transmit uncompressed HD video and multi camera audio data to the display device with HDMI interface 7 T Audio Input Audio input interface receiving analog audio signal from U microphone and other devices 8 md Audio Output Output analog audio signal to device like Speaker 9 Network Port 10M 100M 1000M adaptive Ethernet interface 10 ALARM IN Alarm Input 16 alarm input interface receiving binary signals of 1 16 external alarm like normally closed alarm and normally open alarm When electrify the alarm input device with external power the device should be common grounded with the GVR Grandstream Networks Inc GVR3550 User Manual Page 26 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 11 ALARM OUT Alarm output 1 2 12 Alarm Grounding 13 D Grounding 14 FAN IR REMOTE CONTROL ream Innovative IP Voice amp Video 2 sets alarm output interface output alarm signal to the external alarm device power supply is required for external alarm device Public alarm input grounding interface Grounding For heat dissipation Figure 12 IR Remote Control Grandstream Networks Inc GVR3550 User Manual Page 27 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Table 8 GXV3550 Remote Control Key Explanation 1 10 1 12 13 14 15 16 17 18 G C o oc Z 0 fl oaaae REC Button
34. DD Plug in the cables and connect it to the display device interface Connect the mouse keyboard alarm input and output devices optional Power up those optional devices before connecting power cable and power up the GVR3550 Power up GVR3550 the power indicator will solid green The HDD indicator will blink when it works The fn indicator will solid green if user presses function button Ae NS yr USB Port fa i put Reset 0000000 Power Input e SATA Fan VGA Output HDMI f 1080p i lt Alarm Input ANTE Network User Network User Remote Devices Figure 2 GVR3550 System Connection Diagram Grandstream Networks Inc GVR3550 User Manual Page 15 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video NETWOKR CONNECTION Users could login the Web page with the administrator account after plugging in the network cable to the GVR3550 go to Main Menu gt Status gt Network Status to check the network status including IP address and network send receive rate as shown in Figure 3 For details please refer to the chapter Network Info MAC Address 00 0b 82 5F60 4b Recording Info Address Type DHCP System Info IP Address 192 168 10 101 Network Info Subnet Mask 255 255 255 0 Gateway 192 168 10 2 Preferred DNS Server 202 101 172 35 Resource Usage Secondary DNS Server 114 114 114 114 Alarm Info HDD Info BM sending Rate 17 328 kB s fl Receiv
35. Manual Page 49 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video CAMERA MANAGEMENT Camera management includes Search amp Configure Record Mode Config Camera Event Settings and Encoding Config SEARCH CONFIGURE CAMERA Click on Search Camera to search out all available cameras within the same LAN as shown in Figure 33 below amera Management Search amp Config Device Name Protocol Status Serial N amp IP Address 192 168 10 38 GXV3672FHD GRANDSTREAM Existing 192 168 10 82 GXV3672FHD GRANDSTREAM Existing 192 168 10 56 GXV3610 HD GRANDSTREAM Nonexistent Schedule 192 168 10 73 GXV3672HD GRANDSTREAM Existing Alarm Contig 192 168 10 32 GXV3672FHD GRANDSTREAM Existing Network Settings 192 168 10 18 GXV3662FHD GRANDSTREAM Existing 192 168 10 31 GXV3672FHD GRANDSTREAM Existing 192 168 10 77 GXV3672HD GRANDSTREAM Existing 192 192 192 192 168 10 59 168 10 75 168 10 57 168 10 15 GXV3674 HD GXV3672HD GXV3674 FH GXV3662FHD GRANDSTREAM GRANDSTREAM GRANDSTREAM GRANDSTREAM Existing Existing Existing Existing Figure 33 GVR3550 Camera Management Setting Page Tick the camera and click on Add button to add it to the camera list If unable to search out the camera you need automatically users could manual add the camera to the camera list See Figure 34 below Grandstream Networks Inc GVR3550 User
36. Model GVR3550 Recording Info Part Number 9630003013A System Info Hardware Version V1 3A System Version 1 0 0 64 Network Info Recovery Version 1 0 0 42 Boot Version 1 0 0 5 Resource Usage Kernel Version 1 0 0 42 Alarm Info l i System Uptime 0 Day 0 Hour 25 Minutes 52 Seconds HDD Info Figure 80 GVR3550 HDD System Info Page Grandstream Networks Inc GVR3550 User Manual Page 96 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video NETWORK INFO Users could view network status includes Address Type and IP Address As shown in Figure 81 MAC Address 00 0b 82 5t 60 4b Recording info Address Type DHCP system int IP Address 192 168 10 101 Network Info Subnet Mask 255 255 255 0 Gateway 192 168 10 2 Preferred DNS Server 202 101 172 35 Reso irce Usage Secondary DNS Server 114 114 114 114 Alarm info HDD Info BM sending Rate 17 328 KB s BJ Receiving Rate 6 719 MB s Figure 81 GVR3550 HDD Network Info Page Grandstream Networks Inc GVR3550 User Manual Page 97 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video RESOURCE USAGE Users can view CPU Usage and Memory Usage as shown below Recording Info System Info cru usage a ae Network Info Alarm Info HDD Info Figure 82 GVR3550 HDD Resource Usage Page Table 36 GVR3550 Device Status Parameter Explanation
37. Mouse Optional USB Mouse 5 Hard Disk Driver 1 Minimum Compatible SATA HDD Max capacity 4TB 6 Audio Device Optional Audio In Out Device Microphone Speaker Grandstream Networks Inc GVR3550 User Manual Pagei20f120 Firmware Version 1 0 0 65 Last Updated 10 2014 Innovati andstream Alarm In Out Device Smoke Sensor IR Sensor Alarm Device Optional Megnetic Sensor Siren etc CONNECTING THE GVR3550 To set up a complete set of monitoring system user needs to provide your own equipment listed below One 1 Display device could LED monitor or TV At least one 1 Video Acquisition Processing Equipment e g IP Cameras Optional USB mouse Optional USB keyboard At least one 1 HDD Compatible SATA is required The maximum capacity is no more than 4T Optional Audio Device Audio input output device mono microphone or pickups etc Optional Alarm Device Alarm input output device smoke detector infrared detector siren etc The GVR3550 contains no HDD with packaging users need to check the device and install HDD the first time using it INSTALLING HDD We suggest to use the recommended HDD by Grandstream 7200 RPM HDD and higher the dedicated PC HDD is not recommended Please install the GVR3550 HDD according to the following procedures l 2 e o dr Twist four screws gently on the bottom of HDD do not twist too tight Remove the fixed screws on the back and side panel of the main case open th
38. PECIFY UPNP EXTERNAL PORT PAGE eesnvnnevnnevnnvnnnvnnevnnvnnnvnneenn FIGURE 52 GVR3550 SYSTEM SETTINGS PAGE BASIC SETTINGS PAGE 000008 Grandstream Networks Inc GVR3550 User Manual Firmware Version 1 0 0 65 andstream Innovative IP Voice amp Video Page 5 of 120 Last Updated 10 2014 andstream Innovative IP Voice amp Video FIGURE 53 GVR3550 SYSTEM SETTINGS PAGE DATE amp TIME cc ccecccscccssccescccscceusccesccessceusceusccessceueceesceusseeesseuscss 72 FIGURE 54 GVR3550 SYSTEM SETTINGS PAGE DISPLAY SETTINGS ccccccccsecccscccssccescccsccesccesccessceusseusceescceesseusess 73 FIGURE 55 GVR3550 SYSTEM SETTINGS PAGE EMAIL SETTINGS resrnvvrnevnnnvnnnnvnnevnnnnnnnnnnnevnnnnnnnnnnnnnnnnnnnnnnnnennnnnnenene 74 FIGURE 56 GVR3550 SYSTEM SETTINGS PAGE LOCAL VIEW CONTROL cccccecccssccescccsccesccesccesscessccesceessceuesenscss 75 FIGURE 57 GVR3550 LOCAL VIEW CONTROL APPLY CAMERA cccecccssccscccscccsscecccusccessceusceusccessceueseusceucceusseuscss 76 FIGURE 58 GVR3550 SYSTEM SETTINGS PAGE HDD MANAGEMENT csecccssccssccescccscceusccesccesceusseusccesscesseusces 76 FIGURE 59 GVR3550 HDD MANAGEMENT ADD NEW VOLUME sccceccseccscccsccesccssccsccsccsscesccscesscesceuscesscesceass 77 FIGURE 60 GVR3550 HDD MANAGEMENT EDIT VOLUME PROPERTY scccsscssccssccscccsccsccsccesccsccsscesccuscesseesceaes TT FIGURE 61 GVR3550 SYSTEM
39. R eae 106 BASIC SYSTEM SETTINGS een een ene we E ee nen vee ee 106 PPU cas AE R nancies cater clea A A de ns ene meses 107 STATUS FEE 108 FIRMWARE UPDATE re 109 Grandstream Networks Inc GVR3550 User Manual Page 3 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video DOWNLOAD CONFIGURATION FILE wacaccnsccuacstcnncaenacats gadacamsbacnetineddsnnta steendhnadianemteteredhbidlensstisesathoatuons 109 CONFIGURING SERENA 109 COIN CR Ge TT SERVER vr 110 CONFIGURING AI TP SERVER xc ccntecadcesantwccirnrardcnseeduncanteneddsaicencieiniadenstabenatatnmdcestciosasaniesdenteriaoniotienns 112 UPGRADE WITH TFTP SERVER paicnaacie ns iraniar cctatane gu aud pn ee ia irea a aai 113 UPGRADE WITAATTP ATIPS SERVER viccctiiedecsacasncaunsnidenancatenisnenadenstntasstntaeadasnieiincctnndenmosewnedetaut 113 MANUAL UPGRADE oaran reao E EEE 113 FACTORI Pe Wee NN 114 RE EN A a MN 114 RECETA WESPA E paev cti bs cect cts E E EE oa E AE E E S 114 RESEPT ON oerna E A E E RTE EEE 115 EPER 116 MAPPEN AA 117 FAQS 117 RECORD TIME MERTON een 120 Grandstream Networks Inc GVR3550 User Manual Page 4 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 TABLE OF FIGURES FIGURE 1 GVR3550 HDD INSTALLATION eeevovvovenernrevnnnvvnnnvnnnvnnnnvnnevnnnnnnnennnnvnnnnnnnevenevenn FIGURE 2 GVR3550 SYSTEM CONNECTION DIAGRAM cccccsesccssccesccessceesceesccesscesecens FIGURE 3 GVR3550 STATUS NETWORK INFO PAGE
40. SEARCH BY TIME Select Record camera up to 4 cameras after selecting the record date and then click the Search button to search The searched record would be displayed in the record status toolbar below the playback page Grandstream Networks Inc GVR3550 User Manual Page 43 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video 19 20 21 22 23 24 SE ON VERE MN MA MOD VA NN ee ee v Select All Missing Object Detection Manual Recording E Foreign Object Detection Camera Lens Occlusion Signal Loss IPC Alarm Schedule Recording 10 Alarm Motion Detection Figure 24 GVR3550 Record Playback Record Status Toolbar Page There are color descriptions about the record status on the bottom As Figure 24 shows the priority of color display is from left to right from highest to lowest Except for Select All Select by Time and click the check boxes of different colors to set whether to display the corresponding record Table 14 GVR3550 Recording Status Parameter Explanation BRERBBEBEBSE BS Bs Select All IO Alarm IO Alarm IPC Motion Detection Missing Object Detection Foreign Object Detection Camera Lens Occlusion Video Loss Manual Record Schedule Record Grandstream Networks Inc Display all types of recording IO alarm record file Remote IO alarm record file IP Camera Motion detection record file Missing object detection record file Fo
41. T Figure 89 GVR3550 Web Page System Settings GVR3550 User Manual Firmware Version 1 0 0 65 Page 106 of 120 Last Updated 10 2014 Grandstream Networks Inc andstream Innovative IP Voice amp Video DEBUG LOG The Maintenance on the Web page is shown in Figure 90 below Please refer to chapter Maintenance to view other parameters settings Users could set Upgrade Import amp Export and Troubleshooting on the maintenance page Upgrade Reset amp Reboot Iimport amp Export Troubleshooting Figure 90 GVR3550 Web Page Maintenance Menu Go to Maintenance gt Troubleshooting gt Debug Log to set debug parameters G Debug Log Server FN i Debug Log Level Debug Figure 91 GVR3550 Web Page Debug Log Grandstream Networks Inc GVR3550 User Manual Page 107 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Table 39 GVR3550 Debug Log Parameter Explanation Debug Log Server Debug Log Level STATUS QR CODE The IP address or URL of the debug log server Selects the log level The default setting None means sending no log The log priority from high to low is Debug Info Warning and Error Debug Log based on the following events The product model version INFO level NAT Info INFO level Registration state changes INFO level Negotiation coding INFO level Ethernet connection INFO level SLIC debris abno
42. VR3550 HDD Management Parameter Explanation Format RAID Format RAID configured Caution Data will be erased and cannot be recovered once command issued Erase All Data Erase all data in RAID Caution All data will be erased excepted locked recording Property Config Configure the Read Write Property of RAID Once configure Read Only the RAID will not be able to record new data Grandstream Networks Inc GVR3550 User Manual Page 78 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video USER MANAGEMENT The GVR3550 could add up to 30 users Users can be operator or normal user as shown in Figure 61 below hes Serial No Edit Privilege Username Camera Management admin Administrator ochedule aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa Operator Alarm Config i a Normal User Operator Operator Normal User Username Operator Old Password Normal User New Password Operator Confirm New Password Operator Level Administrator Operator Normal User User Man agement Normal User Operator Figure 61 GVR3550 System Setting Page User Management NOTE gt Only administrator user has the authority to access user management Grandstream Networks Inc GVR3550 User Manual Page 79 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video ADDING A USER Click Add to bring up the page as shown in Figure 62 below Users could
43. ackup devices Damaged backup devices Grandstream Networks Inc GVR3550 User Manual Page 118 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 13 14 15 16 17 18 19 20 21 andstream Innovative IP Voice amp Video Unable to close alarm signal Incorrect alarm settings Manually enabled alarm output Input device failure or wrong connection Version problems upgrade to solve it The alarm doesn t work Incorrect alarm settings Incorrect connection of the alarm cables Incorrect alarm input signal Two circuits having been connected to one alarm simultaneously Unable to control the GVR3550 via remote control Remote control distance is too far or the control angle is far too partial Run down batteries Damaged control front panel Insufficient record time Large stream caused by poor quality of the front camera dirty camera Lens backlight installation unadjusted iris Insufficient HDD capacity Damaged HDD Unable to play downloaded file You have no installed player or unplugged the external storage device improperly No image black screen Check whether the IP of remote IPC is correct Check whether the port No of remote IPC is correct Check whether the username password of remote IPC is correct Check whether the internet connection of remote GVR3550 is correct Missing display screen Check the resolution the LCD supports If the GVR resolution is 1920 1080 the LCD should sup
44. and forecasting the underlying problems of HDD that may occur in time S M A R T detection page is as shown in Figure 76 below S M A R T Detection Continue use the HDD after self test failed HDD No 3 w Detection Type Short v HDD Temperature 37 C Usage Time 2Daysl Hour Detection Status Not Tested Evaluation Result Passed Overall evaluation Performance Status G Attribute Name Value Worst Thresh Type Updated When failed Raw Value Raw Read Error Rate O0x000b 062 Pre fail Always Spin Up Time 0x0007 033 Pre fail Always Start Stop Count 0x0012 000 Old age Always Reallocated Sector Ct 0x0033 005 Pre fail Always Seek Error Rate 0x000b 067 Pre fail Always Figure 76 GVR3550 S M A R T Detection Page Grandstream Networks Inc GVR3550 User Manual Page 91 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 fream Innovative IP Voice amp Video Table 33 GVR3550 HDD S M A R T Detection Parameter Explanation Continue Using HDD Continue to use the HDD if self test failed in the process of S M A R T detection when Self test Failed HDD Number HDD Number 1 4 will be allocated in sequence after HDD mounted The number will not be changed in the subsequence use Detection Type Set S M A R T Detection type There are three types Short Long Conveyance Start Click the button to initiate S M A R T Detection HDD Temperature Display the HDD temperature S M A R T Detection detected Usage Time Display the total usa
45. bnormal Alarm Config includes Disconnection Alarm HDD Empty Alarm HDD Full Alarm HDD Error Alarm and IP Conflict Alarm See Figure 48 below Users can set the alarm actions after selecting the corresponding alarms Alarm Type Camera Management Disconnection Alarm Schedule HDD Empty Alarm Alarm Config HDD Full Alarm HDD Error Alarm IP Conflict Alarm Alarm Type Disconnection Alarm Network Settings Alarm Action v Screen Prompt Beep System Settings Send Email 1 Unconfigured 2 Unconfigured Unconfigured Alarm Output 2 Alarm Delay s Figure 48 GVR3550 Abnormal Alarm Config Page Table 21 GVR3550 Abnormal Alarm Parameter Explanation Disconnection Alarm Alarm when detecting no cable access HDD Empty Alarm Alarm when detectng without HDD access HDD Full Alarm Alarm when HDD is fuill HDD Error Alarm Alarm when detecting HDD error IP Conflict Alarm Alarm when the IP address is conflict with the GVR address Users could set various alarm actions like Screen Prompt Beeper HDMI Alarm Send Email or Copy Alarm to Other Camera The Parameters settings are the same in chapter Camera Event Settings Grandstream Networks Inc GVR3550 User Manual Page 65 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video NETWORK SETTINGS Network Settings includes Basic Settings and Advanced Settings Users could easily realize network connection and ensure network security BASIC
46. camera alarm event users could set various alarm action Screen Prompt Beep HDMI Alarm Send Mail Alarm Output Alarm Delay s Or copy the alarm action to other cameras Alarm Action Set different alarm mode Table 18 GVR3550 Camera Alarm Parameter Explanation Screen Remind Click to send alarm to display screen Beeping Click to beeping when alarm triggered HDMI Alarm Click to send alarm to GVR3550 connected HDMI display device Email Notification Click to send email to configured email Email Configuration Main Menu gt Settings gt System Settings gt Email Settings IP Camera Click to select related alarm IP Cameras Record Delay Second Configure the time for alarm recording Alarm Output Click to select Alarm Output Alarm Delay Second Configure Alarm Delay Timer in Second Copy to other IPC Click to copy the alarm configuration to other IP cameras Grandstream Networks Inc GVR3550 User Manual Page 54 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video ENCODING CONFIG Encoding Config page is as shown in Figure 38 below users could configure camera s name and stream There are two streams One is primary stream that is used for Play Black another is secondary stream which is used for Live View 6 2014 10 20 09 42 30 Mon Camera Selection Camera 1 192 168 10 63 GXV3672FHD Camera Management Camera Name 192 168 10 63 Display Time v Display Ca
47. cscccucccesccuscceusceusccusceuseseusceussceees 115 Grandstream Networks Inc Firmware Version 1 0 0 65 GVR3550 User Manual Page 6 of 120 Last Updated 10 2014 andstream Innovative IP Voice amp Video TABLE OF TABLES TABLE K GXV3J550 PACKAGE LIST sa costancccccroenicach dancetansnnndesbinineda ans und ae aaa aa ardeii benei 12 TABLE 2 GXV3550 OPTIONAL EQUIPMENT LIST cccccsccceccssccscccsccsccsccesccsccssccsccscesscescceseesscesseuscesscesceeseeseusceuss 12 TABLE 3 GX V3550 SOFT KEYBOARD EXPLANATION c ccscccsscccscccsccescccssceesceuscccssceusceusceuscceusseusccesceueseusceuseceussensess 19 TABLE 4 GXV3550 SOFTWARE SPECIFICATIONS sccsscinccdaccsisa csnersasvedesisnauiinenitasdingssinewaniieasatesneekestuemeasablbdatlssewesessatusdeeneskinebes 22 TABLE 5 GXV3550 HARDWARE SPECIFICATIONS cccccscccssccscccscccsccesccesccessseesccesscesscesccuscceusseescceccesseesccesceeusseuscss 23 TABLE 6 GXV 3550 FRONT PANEL EXPLANATION sssesscssaccsuessuebinivocsaleoausnessasenasdneseswasectenes aAA NE PEERAA IEEE EENS EE ENa 24 TABLETT GXV3550 BACK PANEL EXPLANATION sccinsesccwanseicesiasnebpadaneiainssitinanasendawnswerwalepataaes EEEE PERRET EANET ERANS EEE EENT 26 TABLE 8 GXV3550 REMOTE CONTROL KEY EXPLANATION cccccscccsscccssccsccesccessccsccesceescceusceesccecceueseusceuseceusseuscss 28 TABLE 9 GVR3550 PREVIEW STATUS EXPLANATION vcescssccsccheucdaceonsdascchsusdevecevdenscnnedeleseepedesdsbudsatenudlasce
48. dated 10 2014 Innovative a ndstr eam PATROL When set PTZ to patrol users could edit and use patrol path on the control panel The factory default setting is 4 empty patrol paths See Figure 19 PTZ Control Camera 2 gt 4 q iris Patrol Path Patrol Pathl sw lt gt Focus Residence Time Sec 2 _ 4 Zoom am Key Point Preset Step P PTZ Control Ss Patrol Path 1 fl Patrol Path 2 Patrol Path 3 fl Patrol Path 4 Figure 19 GVR3550 PTZ Control Page Patrol 1 Set PTZ to patrol 2 Select the patrol path 3 Set the residence time the patrol path stays at each preset 4 Click on to add key point and set it as one preset Users could click on PN in the lower right corner of the panel to delete the preset 5 Click on Ill before the patrol path when it turns to a triangle b the PTZ will cycle according to the path Click j again to stop the patrol Grandstream Networks Inc GVR3550 User Manual Page 39 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video PATTERN When set PTZ to pattern users could edit and use pattern on the control panel The factory default setting is 3 empty patterns See Figure 20 PTZ Control Camera 6 n lt de Iris Pattern Pattern 1 v lt d cS gt Roti Start Record nh A Press the left direction button to adjust vw Zoom camera pattern PTZ Contro
49. dated 10 2014 andstream Innovative IP Voice amp Video Factory reset will erase all settings and reboot the device Continue Figure 98 GVR3550 Factory Reset on Local Web Page RESET VIA BUTTON There is a Reset button on the real panel of the GVR3550 as shown in Figure 2 long press the button for more than 10 seconds to reboot and restore to factory reset Grandstream Networks Inc GVR3550 User Manual Page 115 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video EXPERIENCING GVR3550 Please visit our website http www grandstream com to receive the most up to date updates on firmware releases additional features FAQs documentation and news on new products We encourage you to browse our product related documentation FAQs and User and Developer Forum for answers to your general questions If you have purchased our products through a Grandstream Certified Partner or Reseller please contact them directly for immediate support Our technical support staff is trained and ready to answer all of your questions Contact a technical support member or submit a trouble ticket online to receive in depth support Thank you again for purchasing Grandstream Enterprise Application phone it will be sure to bring convenience and color to both your business and personal life http www grandstream com Grandstream Networks Inc GVR3550 User Manual Page 116 of 120 Firmware Version 1 0 0
50. e HDD after self test failed to Yes if users still want to use it Figure 84 GVR3550 HDD Info Page LOGOUT The GVR3550 would display preview status after logout please input username password to login for authentication when entering the menu again Grandstream Networks Inc GVR3550 User Manual Page 100 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video WEB MANAGEMENT OVERVIEW The GVR3550 supports accessing and managing GVR on the web page via the remote PC The Web page provides operations like Record playback amp Search Record Settings Alarm Settings System Settings PTZ Control most operations are the same as on local GUI A OTE gt The following chapters are only to specify the operations differ from local GUI Please refer to the chapters of local GUI for other operations SYSTEM LOGIN This chapter introduces how to login the GVR3550 Web page via Web browser like Microsoft s IE Mozilla Firefox and Google Chrome 1 Access a network 2 Goto Main Menu gt Status gt Network Status to detect the GVR IP address when it runs normally 3 Open a web browser and enter the GVR3550 IP address in the address bar e g http 192 168 10 101 The default port No is 80 4 Press the Enter button to enter the GVR3550 Web Login page input the username and password in the prompt box The default administrator username and password are admin admin Please modify
51. e cover plate to find the HDD installing position Side put the main case aims the HDD with four screws at the corresponding round holes on the baseplate push the screws to the screw holes to stick them Twist the screws Repeat the previous steps to install other HDDs Connect HDD cables and power cables to the interfaces of the mainboard Put the cover plate back to GVR and twist the screws gt Recommended using at least 7200rpm HDD gt GVR3550 does NOT support HDD hot swap When GVR3550 is running plug A NOTE the HDD may cause fail to read write HDD data or unable to identify or access HDD Grandstream will take no responsibility for the damage caused by wrong operation Grandstream Networks Inc GVR3550 User Manual Page 13 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Twistthe HDDS screws I O pe Open the cover plate E A SK LA Put the cover plate back on and twist the screws a md Insert the HDD Sa Twist the screws and fix the HDD Connect the HDD cables and power cables fgl D Figure 1 GVR3550 HDD Installation Grandstream Networks Inc GVR3550 User Manual Page 14 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video SYSTEM CONNECTION Please connect the GVR3550 according to the following procedures Install the GVR3550 HDD by following the steps in chapter Installing H
52. ect the alarm input device to the alarm input port 2 Connect the alarm output device to the alarm output port 3 Enter the GVR3550 main menu set corresponding settings to alarm input output on the Alarm Settings page Alarm serial number 1 corresponds to the first alarm input on the GVR3550 I O port the following numbers keep to the same matching sequence Set normally opened alarm and normally closed alarm according to the corresponding high low electrical when alarm 4 Set alarm output on the Alarm Settings page Alarm output 1 corresponds to the first alarm output the following numbers keep to the same matching sequence EXTERNAL INTERCOM DEVICE GVR3550 support web paging and local paging 1 Connect the audio input device like microphone or pickups with RCA port to the audio input port on the rear panel 2 Connect the audio output device like speaker or stereo with RCA port to the audio output port on the rear panel The steps above ensure the GVR3550 could input or output audio 3 Connect the microphone to the audio input of PC the earphone or stereo to the audio output of PC Connect the audio input output device to the compatible cameras Grandstream Networks Inc GVR3550 User Manual Page 21 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video PRODUCT OVERVIEW GVR3550 SPECIFICATIONS Table 4 GXV3550 Software Specifications Supports synchronous 24 channels 720p
53. eeccessceesceesccesssesscees FIGURE 36 GVR3550 RECORD MODE SETTING PAGE cccccecccssccsccesscesccesscessseescees FIGURE 37 GVR3550 CAMERA EVENT SETTING PAGE Q ccccsccseccsscceccesccsscesccescensees FIGURE 38 GVR3550 ENCODING CONFIG PAGE osrrernnnvvnnernnnvvnnnvnnnvnnnnvnnnvnnnvnnnnnnnevennvenn FIGURE 39 GVR3550 ADD NEW SCHEDULE PAGE eresvrnvvnnernnnnvnnnvnnnvnnnnvnnevnnnvnnnnnnnevenevenn FIGURE 40 GVR3550 SCHEDULE CONFIG ADD NEW SCHEDULE PAGE 080008 FIGURE 41 GVR3550 SCHEDULE DETAILS PAGE ccccseccsscceccsccsccsccescesccesccuscensees FIGURE 42 GVR3550 HOLIDAY CONFIG PAGE suvnorrnnvvnnvvnnnvnnnvnnnnvnnnvnnnnvnnevnnnvnnnnnnnesnnnsnen FIGURE 43 GVR3550 ADD NEW HOLIDAY PAGE essnevvrnvvnnvvnnnvvnnnvnnnvnnnnvnnevnnevnnnnnnnesnnnsenn FIGURE 44 GVR3550 ADD NEW HOLIDAY EDITING PAGE c cseceeccesccesceeccescensees FIGURE 45 GVR3550 HOLIDAY DETAILS PAGE snevenevnnevnnvvnnvnnvvnnnnnnvnnevnnennnennennnennnennennn FIGURE 46 GVR3550 I O ALARM CONFIG PAGE srrerrnnvvnnvvnnnvvnnevnnnvnnnnvnnevnnnvnnnnnnnevenevsnn FIGURE 47 GVR3550 I O ALARM CONFIG ADD NEW SCHEDULE PAGE 2668 FIGURE 48 GVR3550 ABNORMAL ALARM CONFIG PAGE srevnnernnvvnnvnnevnnvnnnvnnevnnsnnnsnnennn FIGURE 49 GVR3550 NETWORK SETTINGS BASIC SETTING PAGE cecceeceeeceeeees FIGURE 50 GVR3550 NETWORK SETTINGS ADVANCED SETTINGS PAGE 0 ce00c008 FIGURE 51 GVR3550 S
54. elay emphasizes the fluency of the record while best fluency emphasizes the real time of the recording The default setting is Least Delay Set the default path to save the screenshot file when preview and playback Set the default path to save the clipping file when playback Set the start time for instant playback The default is 5 minutes Set whether to open SSH Set the web connection mode to HTTP or HTTPS the default is HTTP Set the port No of web connection the default is 80 Set the port number of RTSP the default is 554 GVR3550 User Manual Firmware Version 1 0 0 65 Page 71 of 120 Last Updated 10 2014 andstream Innovative IP Voice amp Video DATE amp TIME Users could set system time See Figure 53 below Camera Management Set the time Manually Obtain Automatically Synchronize IPC time x edule Alarm Config NTP Server Address ntp ipvideotalk com Network Settings System Settings het Time Zone GMT London Great Britain Manual set time Figure 53 GVR3550 System Settings Page Date amp Time Table 24 GVR3550 Basic System Setting Date amp Time Parameter Explanation Set the time Users could manual set the time obtain time from the NTP server automatically Manually Manual set time Obtain Automatically Obtain time automatically from configured NTP server Synchronize IPC time Synchronize the GVR time to the connected IP cameras NTP Server Address Users could manual
55. elow Enable NTP Server Figure 66 GVR3550 System Setting Page NTP Server MAINTENANCE Users could make operations like Upgrade Import amp Export and Troubleshooting UPGRADE GVR supports upgrade via TFTP HTTP HTTPS and Manual Upload Upgrade Via HTTP v Firmware Server Path h firmware NVHDailyBuild Firmware File Prefix Firmware File Postfix DHCP Option 66 Override Server Figure 67 GVR3550 Update Via HTTP Grandstream Networks Inc GVR3550 User Manual Page 83 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Upgrade Via Manual Upload v Firmware File Path DHCP Option 66 Override Server Figure 68 GVR3550 Update Manual Update Table 30 GVR3550 Upgrade Parameter Explanation Upgrade Via Firmware upgrade via TFTP HTTP HTTPS or Manual Upload The default settings is HTTP Firmware Server IP address or domain name of upgrade only available when the upgrade mode is Path TFTP HTTP HTTPS Firmware File Path Upgrade firmware by uploading local file Firmware File Prefix Enables your ITSP to lock firmware updates If configured only the firmware with the matching encrypted prefix will be downloaded and flashed into the phone Firmware File Postfix Enables your ITSP to lock firmware updates If configured only the firmware with the matching encrypted postfix will be downloaded and flashed into the phone DHCP Option 66 Enab
56. ement Volume Option RAID Level RAID Status Total Space Free Space Volume Mode Schedule Volumel 2 Ongoing 500 106GB 10 737GB Read Write HDD No Attribution Volume Serial No Total Space HDD Type HDD Status Volumel TP85134FHBH7EF 500 107GB Damaged HDD will be marked red Figure 9 GVR3550 HDD Management Page CONNECT HDMI MONITOR Connect one end of the HDMI cable to the port on the rear panel of the GVR3550 and the other end to the corresponding port of the HDMI monitor Once powered up one preview screen of the GVR3550 appears on the HDMI monitor GVR3550 can automatically adapt to HDMI monitor with 1080p and 720p resolution CONNECT VGA MONITOR Connect one end of the VGA cable to the port on the rear panel of the GVR3550 and the other end to the corresponding port of the VGA monitor Once powered up the boot screen of the GVR3550 appears on the VGA monitor Grandstream Networks Inc GVR3550 User Manual Page 20 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video gt VGA does not support automatic resolution matching gt There is only one valid output when connect to VGA and HDMI monitor the A same time HDMI is valid while VGA is not by default Users can also go to NOTE System Settings gt Display to set parameters like Screen resolution brightness contrast saturation and hue CONNECT ALARM DEVICE Alarm input output connection procedures are as follows 1 Conn
57. en when GVR powers up indicator When the network is abnormal or the GVR has no access to the 2 Network network the indicator does not flicker when alarm When the Indicator network connection is normal the green indicator is normally on When transmitting data the indicator flickers green HDD The indicator will flicker Green if the HDD runs normally If the 3 2 HDD capacity is full GVR will dispaly a warning prompt on Indicator Screen To indicate whether the numeric buttons features other functions Status When press the function button the numeric buttons would 4 Indicator feature as function buttons The indicator turns green when the numeric buttons are in functional mode while in numeric mode the indicator is dark To connect to USB device like mouse keyboard and USB flash drive To input numbers and switch preview When press the function button the numeric buttons will be used as function buttons USB Interface Numeric Number 0 9 are corresponding to the following functions 6 Function pa Buttons Enable PTZ Start Pause PII Stop M Fast Backward A Fast Forward PP Playback Record Single Frame I Menu Multiscreen To switch between numeric mode and function mode Function l S Noe l 7 Button The function status indicator indicates the status of the function button Grandstream Networks Inc GVR3550 User Manual Page 24 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 Up and Do
58. ers could make the following operations with the mouse Single click the left mouse e Enter a functional menu e Change the dialog box or dynamic status e Bring up the drop down list when clicking the combo box e Switch input methods in the input box tap on the corresponding buttons on the soft keyboard to input numbers Double click the left mouse Grandstream Networks Inc GVR3550 User Manual Page 17 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 stream Innovative IP Voice amp Video Double click on one screen to switch to full screen in multi screen view mode Double click again to exit and go back to the previous multi screen status Single click the right mouse e Bring up the shortcut menu in real time monitoring mode e Do not save the menu options and exit the current menu go back to the preview screen Scroll wheel e Scroll up and down the list box e Mouse Move e Select one control or one entry below it with cursor the GVR3550 please replace the mouse A NOTE Ifinarare case that the mouse is not detected the mouse might not compatible with INPUT METHOD The GVR3550 supports English and Chinese input methods the input interface is as shown below a Wie r t y t i O p as A IFT aim K i ee Ee E AA lD I IM ea Exit 123 EN Enter Figure 5 GVR3550 Soft Keyboard English Input Method a we r t vu AE 200 B ZN BAM Exit 7123 LI CH Enter Figure 6 GVR
59. et different Alarm type to each camera Camera 1 Camera Management Event Type Motion Detection vy Alarm Enable Alarm Schedule All day v Alarm Action Screen Prompt HDMI Alarm Send Email 1 Unconfigured Unconfigured Unconfigured Recording Camera 1 2 3 6 7 8 10 11 12 Schedule 13 14 15 17 128 19 20 21 22 23 24 Alart l onng Recording Delay s 20 Alarm Output Network Settings Alarm Delay s System Settings Copy To Other Camera 3 Figure 37 GVR3550 Camera Event Setting Page Grandstream Networks Inc GVR3550 User Manual Page 53 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Table 17 GVR3550 Camera Events Settings parameters Explanation Camera Select the camera user would like to configure Event Type Motion Detection Camera Lens Occlusion Signal Loss IPC External Alarm Missing Object Detection Foreign Object Detection Alarm Enable Tick to enable unable alarm Alarm Schedule Select schedule in the drop down list Region Config Set detection area to IPC with Motion Detection Missing Object Detection and Foreign Object Detection function Users could set up to 16 detection areas Move the mouse to add areas and click on X in the upper right corner of the area to delete it Double click or right click the mouse to save the area and exit PTZ Linkage Config Only available to IPC with PTZ linkage function For different IPC and
60. etwork Settings From 2014 08 04 w 2014 08 06 Figure 44 GVR3550 Add New Holiday Editing Page Grandstream Networks Inc GVR3550 User Manual Page 61 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Users could edit modify delete schedule in the holiday list Click Mio view the holiday details as shown in Figure 45 Holiday Name Detail Edit qq Holiday duration Holiday1 2014 07 28 2014 07 29 holidayl A Figure 45 GVR3550 Holiday Details Page Click to bring up the holiday editing page ALARM CONFIG The GVR3550 supports up to 16 channels alarm input and 2 channels alarm output Please refer to the chapter Connect Alarm Device to connect the output and input devices IO ALARM CONFIG Users could set different alarm type to each corresponding camera see Figure 46 Grandstream Networks Inc GVR3550 User Manual Page 62 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Input Port 1 v Event Type Port Input Alarm Alarm Enable Camera Management Alarm Status Normal Open h Port Name Schedule Alarm Schedule All day v amp Alarm Config Alarm Action Screen Prompt HDMI Alarm Send Email 1 Unconfigured 2 Unconfigured 3 Unconfigured Recording Camera 1 2 3 5 6 7 8 9 10 11 13 14 15 16 17 18 19 20 21 22 23 Network Settings Recording Delay s 20 System Settings Alarm Output 1 Alarm Delay s 5 Copy t
61. facturer warranty Warning Please do not use a different power adaptor with the GVR3550 as it may cause damage to the products and void the manufacturer warranty e This document is subject to change without notice The latest electronic version of this user manual is available for download at e http www grandstream com products surveillance GVR3550 documents GVR3550 UM EN pdf Reproduction or transmittal of the entire or any part in any form or by any means electronic or print for any purpose is not permitted without the express written permission of Grandstream Networks Inc Grandstream Networks Inc GVR3550 User Manual Page 11 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 dstream Innovative IP Voice amp Video INSTALL GVR3550 EQUIPMENT PACKAGE CONTENTS The GVR3550 package contains Table 1 GXV3550 Package List Main Case D 12V Power Adapter and Power 1 Cord 3 Ethernet Cable 1 4 Remote Control No Battery 1 5 SATA HDD Power Cable 2 6 SATA HDD Signal Cable 4 7 Mount Brackets 4 8 Screws 12 9 HDD Installation Screws 18 10 Quick Installation Guide 1 To establish a working surveillance system users have to get following equipment based on own requirement The following table is for reference only Table 2 GX V3550 Optional Equipment List Video Display Device Mornitor TV either OK but at least one required 2 IP Cameras 1 Minimum IP Network Cameras 3 Keyboard Optional USB Keyboard 4
62. g and Debug Log NETWORK DIAGNOSIS Users could make operations like Network Testing Packet Capture See Figure 75 below Network Test ping Uporade Destination Address 192 168 10 110 Backup usage ping hostname IP address Reset amp Reboot PING 192 168 10 110 192 168 10 110 56 bytes data in ICMP packets Import amp Export Troubleshooting Packet Capture Path of file saving usbl 1 Figure 75 GVR3550 Troubleshooting Page Grandstream Networks Inc GVR3550 User Manual Page 90 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Table 32 GVR3550 Network Diagnose Parameter Explanation Network Test Ping Input the destination address click on Start to initiate test click Stop to end test Diagnose Output Display the diagnostic result of GVR3550and destination IP address Path of file saving Display the external device users could choose one if there are multiple choices Refresh Click to refresh the new access external device Start Click to initiate capture The capture file will be saved in the directory of selected external device HDD DETECTION The GVR3550 provides S M A R T Self Monitoring Analysis and Reporting Technology Detection and Bad Sector Detection Users could check HDD running status via HDD detection S M A R T detection provides a variety of detections on HDD heads temperature material of disk surface internal circuit monitoring
63. ge time of HDD S M A R T Detection detected Detection Status S M A R T detection Result Pass or Fail Evaluation Result S M A R T detection evaluation result Good or Bad Overall Evaluation Display the overall HDD status after detection The HDD bad sector could be detected via Bad Sector Detection as shown in Figure 77 below Bad Sector Detection HDD No 3 v EI HDD Capacity 465GB Block Capacity Status Not Tested Error Count lt EIE EEE oo Figure 77 GVR3550 HDD Bad Sector Detection Page Grandstream Networks Inc GVR3550 User Manual Page 92 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Table 34 GVR3550 HDD Bad Sector Detection Parameter Explanation HDD Number Start HDD Capacity Block Capacity Status Error Count Pause Continue Stop Error Info HDD Status Display SYSTEM LOG HDD Number 1 4 will be allocated in sequence after HDD mounted The number will not be changed in the subsequence use Click the button to initiate Bad Sector Detection Display the total HDD capacity Display the HDD block capacity Display Bad Sector Detection status Testing Test Paused Not Tested Click the button to check the HDD error info details Pause Continue Bad Sector Detection Stop Bad Sector Detection Display the overall HDD status after detection Tag HDD status with various colors Good Damaged Shield Users could view the GVR3550 system running
64. gure 70 refresh the device name to save the backup file 3 Click on the Backup button to enter Backup page as shown in Figure 71 to export all files file saving usb1 1 Backup Figure 70 GVR3550 Backup Page Quick Backup Page Backup 1 1 Figure 71 GVR3550 Backup Page Quick Backup Progress Grandstream Networks Inc GVR3550 User Manual Page 86 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 SEARCH BACKUP Select the backup camera and set record type file type start time and end time andstream Innovative IP Voice amp Video 2 Click on the Search Backup button to enter the corresponding page as shown in Figure 72 below Users could also click on to playback the record 3 Tick the record you want to backup and click on the Backup button to enter the backup page to export all files Upgrade Backup Record Backup Reset amp Reboot Import amp Export Troubleshooting NOTE Figure 72 2014 10 20 09 45 07 Mon x Backup X Path of file saving 1 E Serial No Camera Time of Recording 2014 10 14 12 39 06 2014 10 14 12 39 25 2014 10 14 12 39 26 2014 10 14 12 39 53 2014 10 14 12 40 26 2014 10 14 12 40 47 2014 10 14 12 48 40 2014 10 14 12 49 02 2014 10 14 12 49 26 2014 10 14 12 49 49 2014 10 14 12 53 00 2014 10 14 12 53 21 2014 10 14 12 54 50 2014 10 14 12 55 11 2014 10 14 12 59 35 2014 10 14 12 59 57
65. gure 96 GVR3550 Web Page Manual Update Grandstream Networks Inc GVR3550 User Manual Page 113 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video FACTORY RESET Users could reset factory settings via the following ways Reset via local GUI via Web page via the reset button on the real panel of the GVR3550 WARNING Factory Reset will erase all the GVR3550 configuration information Please back up all devices or print related info before making the following steps If users lost all parameters or records Grandstream will take no responsibility for the damage or loss RESET VIA LOCAL GUI Users could go to Main Menu gt Maintenance gt Reset amp Reboot on the GVR3550 local GUI select Erase All Data or Retain Network Data Only and click on the Reset button to bring up the prompt box as shown below Click OK to reboot the device and restore factory settings Reboot 9 Device will reboot after successful upgrade Continue Figure 97 GVR3550 Factory Reset Pop up Page RESET VIA WEB PAGE Users could go to Main Menu gt Maintenance gt Rese t amp Reboot on the GVR3550 Web page Select Erase All Data or Retain Network Data Only and click on the Reset button to bring up the prompt box as shown below Click OK to reboot the device and restore factory settings Grandstream Networks Inc GVR3550 User Manual Page 114 of 120 Firmware Version 1 0 0 65 Last Up
66. iled Alarm when detecting dynamic motion Alarm in the corresponding camera when the remote camera is obscured Alarm in the corresponding camera according to the alarm settings if the remote camera supports missing object alarm and local missing object alarm has been configured before Alarm in the corresponding camera according to the alarm settings if the remote camera supports missing object alarm once local foreign object alarm has been configured before Alarm when the remote camera is connected to IO alarm device according to the alarm settings The monitoring camera is in record mode If there is no existing camera click this button to quick enter the camera settings page to add camera Live view camera Failed to connect the related IP Cameras lt may be caused by protocol not supported too large resolution and exceeded the decoding ability On the preview page the record and alarm status of each camera could be distinguished by the tag on the top right corner of each camera A dialog box will pop up in the center screen to prompt the users if there is an abnormal alarm as shown in figure below the prompt box would disappear in 3 seconds Warning Network connection failed Please check Grandstream Networks Inc GVR3550 User Manual Page 33 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 ream Innovative IP Voice amp Video Table 10 GVR3550 System Abnormal Alarm Screen Explanation Di
67. ing Rate 6 719 MB s Figure 3 GVR3550 Status gt Network Info Page EXTERNAL USB DEVICE GVR3550 USB interface could be connected to mouse and keyboard or a USB storage device The USB interface voltage on the front panel of the GVR3550 is a little higher than the one on the rear panel it is suggested that the USB interface on the rear panel NOTE Connect to mouse and keyboard while the one on the front panel connect to USB storage devices Grandstream Networks Inc GVR3550 User Manual Page 16 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video PLUG IN USB MOUSE KE YBOARD Users could check whether the mouse and keyboard installation is successful after plugging in them The mouse or keyboard might be not compatible with the GVR3550 if cannot be detected please replace the mouse or keyboard and try again Language English Camera Management Logout when idle Min 20 Schedule Enable Pre record v Alarm Config When HDD is full Overwrite previous Network Settings Auto start Boot Wizard when up v System Settings Recording File size Clip Backup 256M Live View Performance Least Delay Screenshot File Saving Path usbl l Playback Clips Saving Path usbl l Instant Playback Start Time Min Open SSH Web Connection Mode Port RTSP Port Figure 4 GVR3550 System Setting Page When the USB mouse is plugged into the GVR3550 us
68. ion 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video 6 Switch to Full Switch the current screen to full screen or double click to enter full Screen B screen mode Click or double click the screen to exit full screen 7 Instant Playback the record in the preset time It will prompt The selected Playback camera has no record if has no existing record Users could set the preset time in Basic System Settings chapter Image Config Enter the corresponding setting page to adjust the current window image Encode Config Open interface to configure encoding parameters of IP Camera nH E E NOTE gt Start intercom will unmute the camera the same time Close the intercom to mute the camera gt When start intercom of one camera if another camera has enabled intercom or unmute turn off it first then start intercom of the current camera gt Ifone camera has enabled intercom or unmute unmute another camera will close intercom unmute the previous camera automatically Grandstream Networks Inc GVR3550 User Manual Page 35 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 ream Innovative IP Voice amp Video IMAGE CONFIG PA Click on the image config button EJ to bring up the dialogue box as shown in Figure 16 Users could adjust brightness contrast saturation and hue by clicking the corresponding Plus Minus icon or click F button to access editing mode Image Config Brightness 0
69. k the record in the preset time It will prompt The selected Playback camera has no record if has no existing record Users could set the preset time in Basic System Settings chapter 8 Image Config Open configure interface to adjust current image 9 Close Preview Close the preview window Grandstream Networks Inc GVR3550 User Manual Page 104 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Table 38 GVR3550 Remote Preview Camera Information Explanation 1 Camera Name Display the camera name it would not be displayed if not configured 2 Date amp Time Display the current time it would not be displayed if not configured 3 Camera Click right mouse to enter the stream settings page to view camera Stream stream or tick to set primary stream or secondary stream 4 Record Status Display the current camera record status being recorded or not PLAYBACK Please refer to the chapter Local Playback to view remote playback on Web page It should be noted that the record which could be searched on the Web page is the one stored in the GVR3550 HDD snapshots and clips could only be saved in PC but not on local GUI The playback on the Web page is as shown in Figure 88 below GVR 3550 Live View Settings Maintenance Status Logout Search Date 2014 08 04 Replay Camera i 260 3 E E Ei 8 E ce Bie Be ES ES iE Br RGE BE M2 822 2 2014 08 04 00 00 00 v Select All
70. l Pattern 1 Pattern 2 Pattern 3 Figure 20 GVR3550 PTZ Control Page Pattern Set PTZ control to pattern Select the pattern name Click the Start Record button to adjust the remote camera pattern via the PTZ steering control Click the Save Record button save the pattern Click on Mill before the pattern when the button turns to a triangle gt the PTZ will cycle according to sa at ae the pattern Click e again to stop PTZ movement Grandstream Networks Inc GVR3550 User Manual Page 40 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 ream RIGHT CLICK Click the right mouse to bring up the right mouse menu users could enter Record Playback or the Main Menu Start Stop All record Start Stop Patrol or unload the inserted USB device The local screen can be set to Single Screen and Four Screen users need to set the specified cameras respectively When inserted USB storage device to export data users could see the Unload option in the right click menu Put the cursor on Unload and select Unload USB to unplug it once the data export is completed Record Playback Main Menu E 1 Window 4 Window 6 Window 9 Window 16 Window v Y yy FT YF amp Optimize System me All day gt t Start Patrol 04 Camera Config f Unload gt Figure 21 GVR3550 Right Click Mouse Menu Table 13 GVR3550 Right Click Mouse Menu Parameter Explanation 1 Record Playback Ente
71. le DHCP Option 66 The default is No If tick Yes the device will obtain IP Override Server address and firmware upgrade server address via DHCP configured via DHCP The address will override the path the Firmware Server Path specifies to fulfill auto deployment The upgrade will use force TFTP Grandstream Networks Inc GVR3550 User Manual Page 84 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video BACKUP The GVR3550 supports Quick Backup and Search Backup Users could choose the camera and set the record time for quick backup and also could set the Record Type File Type and Record time to search the record file for backup The backup page is shown in Figure 69 below Camera Upgrade Backup Video Type All Types File Type All Types HecerAHehoot Ti start Time 2014 08 04 08 49 34 Import amp Export End Time 2014 08 04 08 49 34 Troubleshooting Figure 69 GVR3550 Backup Page Record Backup NOTE gt Supports up to 1 camera quick backup gt Quick backup and Search Backup only support local backup but not the remote ones Grandstream Networks Inc GVR3550 User Manual Page 85 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 ream Innovative IP Voice amp Video QUICK BACKUP 1 Select the backup camera and set record type file type start time and end time click on the Quick Backup Button 2 Enter the Quick Backup page as shown in Fi
72. ll The record you want to search has been overwritten The record has not yet played Dazzling monitor when search local record Wrong data reading small code stream full screen mosaic when playback restart the GVR3550 will solve these issues in general Damaged HDD cable or jumpers HDD error Hardware failure Wrong Time Display Wrong settings Poor contact of cell button or low voltage Crystal oscillator is unworkable The GVR3550 can t monitor PTZ IPC PTZ error Incorrect PTZ decoding settings wiring installation Incorrect cable connection Incorrect PTZ settings Unmatched PTZ decoder with the GVR3550 protocol Unmatched PTZ decoder with the GVR3550 address Unable to login the Web page Unable to install PC client or the page can t be displayed normally The operation systems are win98 or win me It is recommended to update the operating system to win2000sp4 and higher Network connection error Network settings Incorrect username or password Mosaic or no images when preview or playback record Poor internet connection Resource limitations on the PC client The login user has no monitoring privilege Unstable internet connection Unstable network IP address confliction MAG address confliction Unstable connection of network card on PC or on the GVR3550 USB backup error CPU usage is too high please stop recording then backup Data volume exceeds backup capacity would cause backup error Incompatible b
73. login page Grandstream Networks Inc GVR3550 User Manual Page 30 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 sn Innovative IP Voice amp Video i GVR 3550 username Password Figure 13 GVR3550 Local Login Page LOCAL VIEW The GVR3550 would directly enter live view screen after boots up users could check the preview screen without login but unable to make any operations Only after logged in users could make basic view operations and other setups Grandstream Networks Inc GVR3550 User Manual Page 31 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Main Menu W Single Screen Four Screen Six Screen Nine Screen Sixteen Screen 7 3 gt Ja tak m All day AG ae A ft Start Patrol ed E Camera Config 2 Figure 14 GVR3550 Live View Page Right Click Menu VIEW STATUS Preview camera status The camera has not been added camera preview connecting the camera camera connection failed Grandstream Networks Inc GVR3550 User Manual Page 32 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Table 9 GVR3550 Preview Status Explanation Q 8 Esi Motion Detection Alarm Camera Lens Occlusion Alarm Missing Object Alarm Foreign Object Alarm I O Alarm Record Add Camera Camera View Camera connection Failed Video Decoding Fa
74. mera Name Position Top Left Audio Recording Schedule Primary stream Secondary stream Alarm Config Video Codec H 264 Video Codec H 264 Network Settings Resolution 1280 720 Resolution 320 240 System Settings Bit Rate Control CBR Bit Rate Control CBR Bit Rate Kbps Bit Rate Kbps 256 Image Quality Norma Image Quality Frame Rate fps Frame Rate fps frame Interval Frame 1 100 frame Interval Frame 1 100 Figure 38 GVR3550 Encoding Config Page Table 19 GVR3550 Encoding Config parameter Explanation Camera Selection Select a camera to configure codec configuration It will display the camera s IP and model after selecting each camera Camera Name Manual enter the camera s name Display Time Select if display the IPC s time on Live View window Display Camera Name Select if display the IPC s name on Live View window Grandstream Networks Inc GVR3550 User Manual Page 55 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 Position Audio Recording Primary Stream Secondary Stream Video Codec Resolution Bit Rate Control Image Quality Bit Rate kpbs Frame Rate fps frame interval Grandstream Networks Inc andstream Innovative IP Voice amp Video Select position to Top Left or Bottom Left for displaying IPC s name and time on live view Set audio recording Primary stream is used for Play Black Secondary Stream is used for Live View Select the Codec for each IPC
75. nd then click the Save button Click a screen to display GVR3550 User Manual Firmware Version 1 0 0 65 Page 46 of 120 Last Updated 10 2014 andstream Innovative IP Voice amp Video 4 Window Click to enter 4 window D Get Locked Recording Click the button to enter Locked Recording page as shown in Figure 30 Users could view all records and the locked records on certain i day Click on EJ to lock record and the locked record is labeled mn mn with icon M click on EJ to unlock the record Users could also click on the playback button to playback the record p Start Clipping Click the button to set the play time as start clipping time a E End Clipping Click the button to set the play time as end clipping time Download Clippings Click the button to bring up the record save path Setting page as shown in Figure 31 below Click on the Save button to download record after setting the path Please set capture path first Figure 28 GVR3550 Save Snapshot Failed Prompt Tag time 2014 08 04 01 30 02 Tag name Figure 29 GVR3550 Tagging Management Grandstream Networks Inc GVR3550 User Manual Page 47 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 Locked of Today COMO MO MO MCM MO OJ Li 2014 08 04 00 00 00 00 09 23 2014 08 04 00 00 00 00 36 38 2014 08 04 00 09 24 00 50 24 2014 08 04 00 36 39 01 16 58 2014 08 04 00 50 25 01 29 50 2014 08 04 01 16 59 01 55 36
76. nevnnnvnnnnvnnevnnnvnnnnnnnesnnnsnnn FIGURE 20 GVR3550 PTZ CONTROL PAGE PATTERN cccceccseccssceeccesccescesccescensees FIGURE 21 GVR3550 RIGHT CLICK MOUSE MENU ceccsecceccesccsscesccesccscesccuscensees FIGURE 22 GVR3550 VIEW PAGE SHORTCUT BUTTON MENU eesovsnevnnernnvnnnvnnevnnennnenneenn FIGURE 23 GVR3550 RECORD PLAYBACK PAGE essnesvrnvvnnvvnnnnvnnevnnnvnnnnnnnevnnnvnnnnnnnesnnnnenn FIGURE 24 GVR3550 RECORD PLAYBACK RECORD STATUS TOOLBAR PAGE FIGURE 25 GVR3550 RECORD PLAYBACK RECORD STATUS TOOLBAR PAGE FIGURE 26 GVR3550 TAG MANAGEMENT PAGE esrervrnvvnnevnnnvnnnnvnnnvnnnnvnnevnnnvnnnnnnnesnnnsnen FIGURE 27 GVR3550 RECORD PLAYBACK TOOLBAR sresnnvrnevnnvrnnvnnnvnnevnnennnennevnnsnnnennennn FIGURE 28 GVR3550 SAVE SNAPSHOT FAILED PROMPT 0 ccseccseceeccesccsccsccesceesees FIGURE 29 GVR3550 TAGGING MANAGEMENT csecccssccsscccssccssccesccessceesceusceescseessees FIGURE 30 GVR3550 LOCKED RECORDING MANAGEMENT PAGE ssrevvnnvrnnnvnnnnvnnevnnnvenn FIGURE 31 GVR3550 RECORDING SAVE PATH SETTING PAGE evsnevnnvvnnvnnnvnnvvnnvnnnenneenn FIGURE 32 GVR3550 MAIN MENU PAGE w ccceccceeccscccecccesccesccesccesccesscesceussceceeeesees FIGURE 33 GVR3550 CAMERA MANAGEMENT SETTING PAGE cccccssccsssceescessceessees FIGURE 34 GVR3550 MANUAL ADD CAMERA PAGE erevvnnvrvnnvvnnnvnnevnnnnvnnevnnnvnnnnnnnesnnnsnen FIGURE 35 GVR3550 RECORD MODE CONFIG PAGE Q cccccsecccescc
77. ng up contrail setting interface and operation panel below the screen Click to exit the PTZ control interface directly gt The GVR3550 only supports PTZ control with ONVIF Protocol the IP camera should be properly connected and the PTZ device should be configured Please make sure theRS 485 cable between the PTZ decoder and the IP camera is connected correctly Grandstream Networks Inc GVR3550 User Manual Page 37 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video PRESET When set PTZ to preset users could add delete edit preset on the control panel below The procedures are shown in Figure 18 itroii Camera 1 y A lt iris GQ gt wm Ra sy H Zoom Step A PTZ Control Preset v Preset Edit Figure 18 GVR3550 PTZ Control Page Preset I Adjust the remote camera position via the PTZ steering control 2 Click on to add a new preset 3 Enter the preset name in the input box or just use the default name 4 Click the check button v to save the preset or click on f on the right side of the preset to edit the name 5 Double click one preset with mouse or press the OK button on the front panel or press the ENTER button on the remote control to activate it 6 Users could click x below the preset control panel to delete the preset Grandstream Networks Inc GVR3550 User Manual Page 38 of 120 Firmware Version 1 0 0 65 Last Up
78. nnovative IP Voice amp Video Users could edit modify delete schedule in the schedule list Click to view the schedule details as shown in Figure 41 Schedulel 7 01 23 4 5 6 7 8 9 WN 12 13 14 15 16 17 18 19 20 21 22 23 0 Holiday Figure 41 GVR3550 Schedule Details Page Click to bring up the schedule editing page Grandstream Networks Inc GVR3550 User Manual Page 59 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video HOLIDAY CONFIG Users could add new holiday manage schedule record and alarm event of each camera Users could add up to 16 holidays See Figure 42 below q Camera Management Holiday Name Detail Edit aq Schedule Holiday Config Alarm Config Network Settings System Settings Figure 42 GVR3550 Holiday Config Page Grandstream Networks Inc GVR3550 User Manual Page 60 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Click New Holiday to bring up the page as shown in Figure 43 below Users could custom holiday name Ne n VV H a i i y Holiday Name From Year Month Day To Year Month Day Figure 43 GVR3550 Add New Holiday Page Set holiday starting time and end time Users could add up to 32 periods See Figure 44 below Camera Management Holiday Name Detail Edit Schedule Holiday Config New Holiday Alarm Config Holiday Name holiday N
79. nt to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help RF EXPOSURE INFORMATION SAR This device is designed and manufactured not to be exceeded the emission limits for exposure to radio frequency RF energy set by the Federal Communications Commission of the United States The exposure standard for wireless devices employing a unit of measurement is known as the Specific Absorption Rate SAR and the SAR limit set by FCC is 1 6 W kg This device is complied with SAR for general population uncontrolled exposure limits in ANSI IEEE C95 1 1992 and ha
80. o other input port 4 Figure 46 GVR3550 I O Alarm Config Page Table 20 GVR3550 IO Alarm Config Parameter Explanation Input Port Select the input port No Click to select the port No of alarm input Event Type Select the event type like Input Alarm Alarm Enable Tick to enable disable the alarm Alarm Status Set the alarm status Normally Open default and Normally Close are two available options Please choose the status according to your alarm type Restart to make changes take effect Port Name Enter the port name of the alarm input to distinguish different input ports Alarm Schedule Select alarm schedule in the drop down list If there is no existing schedule users could click to add new schedule and enter the setting page to configure See Figure 47 below Grandstream Networks Inc GVR3550 User Manual Page 63 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Add new Schedule Name Schedule3 Enable Holiday Mode Close Period 1 Holiday Users could set various alarm actions according to different alarm input such as Screen Prompt Beeper HDMI Alarm Send Email or Copy Alarm to Other Camera The Parameters settings are the same in chapter Camera Event Settings Grandstream Networks Inc GVR3550 User Manual Page 64 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video ABNORMAL ALARM CONFIG A
81. or right e Switch cameras to left or right when preview e Control the progress bar when playback record e Auxiliary function e g Control and operate the PTZ menu e Confirm operations Switch to the default button Enable Disable PTZ Control Back to the upper level menu or cancel operations when pressing the function menu button Close the top level page or controls F1 F2 F3 and F4 Function buttons Grandstream Networks Inc GVR3550 User Manual Page280f120 Firmware Version 1 0 0 65 Page 28 of 120 Last Updated 10 2014 19 20 21 22 ndstream Innovative IP Voice amp Video Adjust the volume of the cameras when preview or its voL Vol Button Q volume when play back record 6 A I Button Adjust aperture at PTZ control 6 A F Button Adjust focus at PTZ control e Electronic zoom adjustment at PTZ control E Zoom Button e Electronic zoom adjustment when one camera Playback record at full screen Q The correct way to use IR remote control Batteries must be installed before use Please aim the remote control at the IR receiver on the GVR3550 then make operations If the GVR3550 receives the control s command you can use the control to manipulate the GVR3550 If failed please check whether the following reasons are the causes Check the battery polarities Check whether the battery power Check whether the remote sensor is obscured Check whether a flu
82. orescent lamp is being used nearby If the remote still cannot function normally beyond the above situations please change a remote and try again or contact the device provider Grandstream Networks Inc GVR3550 User Manual Page 29 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video LOCAL OPERATIONS In this chapter we take using the mouse as an example USING THE WIZARD Users could use the wizard for basic configuration once started the GVR3550 to make it work properly 1 Enter administrator password The default is Admin to log in the GVR Check to confirm whether to enable the wizard next time boot up the unit 2 Click on Next to access basic settings page to configure language and display time Set time zone and system time 3 Click on Next to access network settings page to set up IP address subnet mask and gateway 4 Click on Next to access HDD management page to set up HDD array and HDD full strategy 5 Click on OK to finish setup LOGIN Input the username and password to login or click on the menu button in the lower left corner of the page to login The factory default username is admin the password is admin Users have to login again if timeout without operations Password change recommended after initial login After logging in the GVR3550 local page users could click right mouse and then select any item in a pop up menu to bring up the GVR3550
83. ovided by the network vendor Manual enter the password provided by the network vendor GVR3550 User Manual Page 67 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video ADVANCED SETTINGS Advanced Settings page is shown in Figure 50 Users can set DDNS UPnP and DHCP Enable DDNS Camera Management DONS Type 3322 3322 org Schedule Domain Name Username Password Alarm Config Network Settings Enable UPNP Port Type External Port Mapped IP Address Status HTTP port 0 0 0 0 0 Inactive RTSP port 0 0 0 0 0 Inactive Enable DHCP Server IP Address Range 0 0 0 0 7 0 0 6 Lease Time min 0 DNS Serverl OO OC DNS Server 2 0000 Figure 50 GVR3550 Network Settings Advanced Settings Page ENABLE DDNS Enable DDNS to access the GVR via the domain name if already enabled PPPoE connection to the internet with this way can effectively solve the problem brought by access GVR with dynamic IP Select the proper DDNS type in the drop down list and input the correct domain name username and password to complete the DDNS settings ENABLE UPnP The full name of UPnP is Universal plug in and Play enable NAT of UPnP can realize auto port mapping thus allows external computer to access intranet to enhance network efficiency After ticking Enable UPnP users can click to set the external port No as shown in Figure 51 below Grandstream Networks Inc GVR3550 User Manual Page 6
84. p W speed RAID1 Backup each other It is recommended to use camera no exceeding 16 when applying RAID1 to ensure record data stability Available HDD Serial No HDD Type WD wMmCaMm0708382 Ocal Figure 59 GVR3550 HDD Management Add New Volume Edit Volume Property page is shown below Format Volume Erase All Data Configure Property Read Write Figure 60 GVR3550 HDD Management Edit Volume Property Grandstream Networks Inc GVR3550 User Manual Page 77 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Table 27 GVR3550 Edit Volume Property Parameter Explanation Format Volume Users could format the existing volume please consider carefully before apply Once formatted the volume data will be all erased and could not be restored Erase All Data Users could erase all data of the existing volume please consider carefully before apply Once formatted the volume data will be all erased and could not be restored other than the locked record Configure Property Users could set the property of existing volume to Read Write or Read only The volume will not save record if set to Read only Table 28 GVR3550 HDD RAID Parameter Explanation New Disk Array Configure RAID Delete Delete configured RAID Caution All data will be erased and not be able to recover once RAID deleted RAID Class Select the RAID Class need to be configured Table 29 G
85. port 1920 1080 resolution No LCD HDMI output Check the HDMI cable and whether LCD works in HDMI mode Multi camera monitoring record lag Please check the network bandwidth Gigabit network is recommended The computer suggested for multi camera monitoring Quad Core CPU discrete graphics 256M memory or higher Grandstream Networks Inc GVR3550 User Manual Page 119 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video RECORD TIME CALCULATION Please confirm the HDD has been installed when install the GVR3550 for the first time HDD Capacity formula is Total Space M The amount of cameras Required Time Hour The HDD space occupied per hour M H From the formula above we could conclude the Record Time formula Record Time hour Total Space M The HDD space occupied per hour M H the amount of cameras The GVR3550 is equipped with MPEG4 H 264 compression technique its dynamic range is quite large thus the HDD capacity calculation requires assessing the file size recorded per hour in each camera according to stream e g The record in one single camera takes up 2 MB H per hour use the GVR3550 to record with synchronous 12 cameras Record Time hour 2 4 1024 1024 200 M H 12 3495 25 Hour 145 6 Day Grandstream Networks Inc GVR3550 User Manual Page 120 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014
86. r Record Playback page 2 Main Menu Enter device system setting page 3 Single Screen Switch to one camera to preview 4 Four Screen Switch to 4 screen IMG One to Four IMG Five to Eight IMG Nine to Twelve IMG Thirteen to Sixteen IMG Seventeen to Twenty IMG Twenty one to Twenty four 5 Six Screen Switch to 6 screen IMG One to Six IMG Seven to Twelve IMG Thirteen to Eighteen IMG Nineteen to Twenty four Grandstream Networks Inc GVR3550 User Manual Page 41 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 6 Nine Screen 7 Sixteen Screen 8 Optimize System 9 Start Stop All Day Record 10 Start Stop Patrol 11 Camera Config 12 Unload andstream Innovative IP Voice amp Video Switch to 9 screen IMG One to Nine IMG Ten to Eighteen IMG Nineteen to Twenty four Switch to 16 screen IMG One to Sixteen IMG Seventeen to Twenty four Automatically adjust the camera connection protocol and secondary stream resolution bit rate frame rate and related parameters Reboot after the completion Start All Manual Record Once enabled the menu item turns to Stop All Record Click to stop all record including auto record Enable Patrol Once enabled the menu item turns to Stop Patrol Click to stop patrol then stay on the current screen Quick access the camera settings Unload the inserted USB device A NOTE gt Please go to Menu gt System Settings gt Local View Control to set Patrol Intervals
87. ra 23 Camera 24 Figure 57 GVR3550 Local View Control Apply Camera HDD MANAGEMENT HDD Management page is shown in Figure 58 below Users could view each HDD storage status or format HDD erase data configure attribution etc 6 2014 10 23 14 31 32 Thu x Add new volume Delete e Volume Option RAID Level RAID Status Total Space Free Space Volume Mode Camera Management Schedule Volume1l x RAIDO Functional 1000 2GB 316 216GB Read Write coal shel Volume2 YX RAIDO Functional 2000 4GB 1185 41GB Read Write Network Settings System Settings HDD No Attribution Volume Serial No Total Space HDD Type HDD Status Volumel Z1DCEEDD 1000 2GB Volume2 W1E37BL0 2000 4GB Damaged HDD will be marked red When the HDD status is S M A R T failed go to the HDD diagnosis page and set Continue to use the HDD after self test failed to Yes if users still want to use it Figure 58 GVR3550 System Settings Page HDD Management Grandstream Networks Inc GVR3550 User Manual Page 76 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video e Add New Volume Access the detail page to set volume e Delete Delete existing volume Users could delete the existing volume please consider carefully before apply Once deleted the volume data will be all erased and could not be restored Add New Volume page is shown below Add new volume RAID Level e RAIDO Increase HDD R am
88. ream Innovative IP Voice amp Video Table 5 GXV3550 Hardware Specifications HE SE 1 HDMI interface 1 VGA interface 1 x 10 100 1000Mbps auto sensing RJ45 port ntenace 1 RCA Audio Input amp Output interface Alarm In Terminal 16 inputs NO NC Vin 2 5V 12V lin 2 5mA 30mA Alarm Out Terminal 2 outputs Relay 0 5A at 125 VAC 2A at 30 VDC UPS UPS Management pending USB Interface Two 2 0 USB interfaces eSATA 1 eSATA interface LED Indicator Power LAN Link Activity Hard Drive Activity fn Remote Control Supports IR remote control RTC Supports RTC Internal HDD Up to 4 3 5 SATA hard drives with maximum 16TB storage HDD not included Universal Power Supply Input 100 240V 50 60Hz Output 12V 5A 60W Operation 0 C to 50 C Environmental Storage 20 C to 60 C HDDs not included Humidity 10 to 90 non condensing Installations 1U rack mount with front brackets FCC Part 15 CFR 47 Class B FCC Part 15 CFR 47 Class B Compliance E CE EN 55022 EN 55024 EN 61000 3 2 EN 61000 3 3 EN 60950 RCM AS NZS CISPR22 AS NZS CISPR24 AS NZS 60950 Comply with R amp TTE RoHS amp WEEE Grandstream Networks Inc GVR3550 User Manual Page 23 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 dstream Innovative IP Voice amp Video GVR3550 FRONT PANEL WA WD Figure 10 GVR3550 Front Panel Table 6 GXV3550 Front Panel Explanation 4 KOMET Power indicator will solid Gre
89. reign object detection record file Camera occlusion record file Video Loss file Manual record file Schedule record file GVR3550 User Manual Page 44 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream SEARCH BY TAG Select by Tag and input the keyword in the search query box click Search to bring up the page as shown in Figure 25 Click 5 to playback PlayBack 2014 08 04 00 00 00 Figure 25 GVR3550 Record Playback Record Status Toolbar Page Click Tag Management button to access the Tag Management page as shown in Figure 26 users could edit or delete tag s 2014 08 04 ete Edit PlayBack record 1 2014 08 04 00 00 00 m record2 mn 2014 08 04 00 00 00 rA S Figure 26 GVR3550 Tag Management Page NOTE gt When HDD is full the corresponding tag will be deleted Grandstream Networks Inc GVR3550 User Manual Page 45 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 RECORD PLAYBACK GVR3550 support synchronous 4 channels playback users can specify the camera and playback date or make operations like Rewind Single Frame Rewind Forward Full Screen Cancel Full Screen Capture Lock Record Tagging lock Record etc The playback toolbar is shown in Figure 27 2014 07 08 07 39 36 andstream Innovative IP Voice amp Video E a fo DO HO OR oo B Jo amp 07 39 22 J 07 39 26 Figure 27 GVR3550 Record Playback Toolbar Table 15 GX V3550
90. rm Config IO Alarm Config Abnormal Alarm Config Network Settings Basic Settings Advanced Settings System Settings Basic Settings Date amp Time Display Settings Email Settings Local View Control HDD Management User Management NTP Server Figure 65 GVR3550 User Management Edit Operator User NOTE gt All users have the permission to access local view by default Local view has no access restrictions Grandstream Networks Inc GVR3550 User Manual Page 81 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video DELETING A USER All user accounts can be deleted except the administrator account Tick the user you want to delete then click on the Delete button below the page to delete Privilege Specifications Administrator All privilege by default Operator Camera Privilege and part of Configure Privilege except User Management Upgrade Reset and Import amp Export Normal User Part of Camera Privilege except Manual Operation Camera Privilege Remote Preview Manual Operation Playback Configure Privilege Camera Management Schedule Alarm Config Alarm Settings Network Settings System Settings etc Grandstream Networks Inc GVR3550 User Manual Page 82 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video NTP SERVER GVR could provide other devices with NTP service Tick Enable NTP Server See Figure 66 b
91. rmal WARNING and ERROR level Abnormal memory ERROR level Users could quickly add the GVR directly via scan QR code Please refer to the Grandstream Website http www grandstream com for more client details Grandstream Networks Inc GVR3550 User Manual Page 108 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video FIRMWARE UPDATE The GVR3550 supports software upgrade via TFTP HTTP HTTPS server Please go to Maintenance gt Upgrade to configure The GVR3550 supports the following update modes e Manual upload the firmware file to update e Upgrade via TFTP firmware server e Upgrade via HTTP HTTPS firmware server en gt It is HIGHLY recommended that use an Uninterruptible Power Supply UPS or it might be fail if emergency cutoff in the process of update gt Please unpack the compression package before upgrade when manual update DOWNLOAD CONFIGURATION FILE Besides the Web page the Grandstream GVR could also be configured with load the configuration file Binary file or XML file via TFTP HTTP HTTPS Configure Server Path refers to the TFTP HTTP HTTP server path that saves the configuration file A valid URL FQDN IP address should be configured Configure Server Path could be differ from or the same as Firmware Server Path Configuration file download address http www grandstream com support firmware CONFIGURING SERVER If have no local TFIP server use
92. rs could use HTTP server that supports NAT provided by the Grandstream Connect to the server to upgrade firmware Grandstream Firmware server address http www grandstream com support firmware Users could also download the free TFTP HTTP HTTPS server by visiting the link below to download free Windows TFTP server http www solarwinds com register program 52 amp c 70150000000CcH2 amp INTCMP DLIndexA FreeToo Is freeTFTPserver Users could download the free HTTP server from http httpd apache org or use Microsoft IIS network server Grandstream Networks Inc GVR3550 User Manual Page 109 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 Stream Innovative IP Voice amp Video CONFIGURING TFTP SERVER In this chapter we take 3CDaemon TFTP server as an example 1 Open the TFTP server as shown in figure below Figure 92 TFTP Server Page 2 Click Configure TFTP Server on the TFTP Server page as shown in Figure 93 below TFIP Server gg Start Tima I Paar Erin 3CDaemon Configuration E FTP_ amp TFTP server v Not debugging Click to start Figure 93 TFTP Dialog 3 Set the directory to save the loaded file in Upload Download entry under TFTP Configuration tab as shown in
93. s been tested in accordance with the measurement methods and procedures specified in OET Bulletin 65 Supplement C This device has been tested and meets the FCC RF exposure guidelines when tested with the device directly contacted to the body RF exposure compliance with anybody worn accessory which contains metal was not tested and certified and uses such body worn accessory should be avoided Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Hereby Grandstream declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Grandstream Networks Inc GVR3550 User Manual Page 10 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video WARRANTY If the GVR3550 was purchased from a reseller please contact the company where the device was purchased for replacement repair or refund If the device was purchased directly from Grandstream please contact our technical support team for a RMA Return Materials Authorization number before the product is returned Grandstream reserves the right to remedy warranty policy without prior notification A Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manu
94. sconnection Alarm HDD Empty Alarm O 5 Alarm when the network is disconnected Alarm when no HDD detected HDD Error Alarm Alarm when HDD is abnormal HDD Full Alarm Alarm when HDD is full Alarm when detecting the IP address of another device is in conflict with the GVR in the network IP Conflict Alarm BASIC VIEW OPERATION Users could put the cursor on one camera screen if needs to make basic operations to a particular camera Click to bring up the menu bar as shown in Figure 15 Click the buttons on the menu bar to make corresponding operations Oot FFE OG Figure 15 GVR3550 Basic View Operation Table 11 GVR3550 Basic View Operation Explanation Close Record The camera is not recording now Auto Record The camera is in schedule record mode J Manual The camera is in manual record mode Record 2 Capture The external storage devices USB need to be connected first Users could configure the save path and set it to default 3 Mute Unmute When the volume in on if the remote camera is installed with audio input device users could listen in to the remote party 4 Start Stop When the intercom in on if the remote camera is installed with audio Intercom output device users could speak to the remote camera via local audio input device D PTZ Control Click to enable PTZ control to configure PTZ preset patrol and pattern Grandstream Networks Inc GVR3550 User Manual Page 34 of 120 Firmware Vers
95. set the time or obtain time from the NTP server automatically Time Zone Manual set the time zone Manual set time Manual set the system time Grandstream Networks Inc GVR3550 User Manual Page 72 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video DISPLAY SETTINGS Users could set output mode and adjust output value like Brightness Contrast Saturation Hue of the connected display device See picture 54 below 6 2014 10 20 09 42 49 Mon x Output mode selection Camera Management Schedule Auto Alarm Config Network Settings System Settings Output Value Adjust Brightness 40 Brightness Contrast Contrast Saturation Saturation Sharpness Sharpness Figure 54 GVR3550 System Settings Page Display Settings Table 25 GVR3550 Basic System Setting Display Parameter Explanation Output mode Users could select output mode Auto VGA HDMI SECUN VGA not support automatic resolution matching Both VGA HDMI connected only HDMI is in effective default HDMI Dual Output mode need configured to display VGA and HDMI simultaneously Maximum resolution of 1080p for HDMI or VGA could be configured Brightness Set the GVR brightness The reference range is 0 100 Contrast Set the GVR contrast The reference range is 0 100 Saturation Set the GVR saturation The reference range is 0 100 Hue Set the GVR saturation The reference range is 0 100
96. snindercieietesdiniuadeiniaeenens 65 NETWORK SE FLING G parena E E E Ea aia 66 BANC OE ELIN re A E E A E E A TE ee 66 ADVANCED SENNEP 68 ENABLE DON Ls 68 ENABLE URNE era ote octet aac a a a T 68 ENABLE DHO P eee 69 NTN NN A E A E E E E A A E A E E E A N N 70 BAIG ETTING Serena a E E E A T E O 70 OATES HIME rear a E E E E 72 PPT EIN vr 73 EVEN Terreo ea cavate aa rbnec tie E a need ae quacaraitonqdaladsssanaeeecsinestastantecsetzayiess 74 RENE NIR 75 ADDOD NMANAGEMENT rrera 76 USER MANAGEMENT ve 79 DENE 80 INPUT USER INFO AND EDITING PRIVILEGE eereernerornnnrernnnrennannennansennanennnnnernnnnennnnsennnnsennunsennunennnnnene 80 PETN ENG 82 NPS EN EP 444444 83 KAM ENN Pene 83 FOR VE hr 83 BAC RUF icine E cers eric E E dye mticgdn bidet Sectennre tea ateay aaniesn ween tedeabeaintes 85 VERE Sane en ee ene ee ee ee eee 86 ENTEN 87 RESETE REDOT EEE EEE EN S 88 MP TS EA POR Teen E AE E E T 89 TROUBLESHOOTING seruran EEA AEE SREE 90 NETWORK DIAGNOSIS vunne 90 Pm EC TEN 91 ST TEMCO EEE EEE ciel ee paces DE EE EE EE asta ncaa A E 93 TT 95 FERNER 95 SPES D GE ENE EEE NE 96 NEVNT 97 FERGENE 98 ACARM INFO ENE EE EEE EEE EE 99 RODINE ce erica eee ice A A nance rcaten wien te etn eigen deemed ae vee eee eet oe 100 FOI PRE cece rai EEE A A EE EE eerie eee 100 WEB MANAGEMENT uses 101 VENNENE 101 TER NN 101 WES PN FIT TN 102 ENE EN 103 ENE EEE E A IE EE EE EE EE 105 EIN actresses ec cet E cece we pace cic srnste ications cesarean pace ena
97. ssudde ectavediziebecs 33 TABLE 10 GVR3550 SYSTEM ABNORMAL ALARM SCREEN EXPLANATION cccccscccssccscccsccesccesccensceusseusccecceussenscss 34 TABLE 11 GVR3550 BASIC VIEW OPERATION EXPLANATION c ccscccsecccscccssccescccssceusccesceescceusceusccessceeceusceuscceuscenscss 34 TABLE 12 GVR3550 PTZ CONTROL PARAMETER EXPLANATION ccecccssccssccscccscccsccusccescceusceusccuscceeeceesceeseeeueseuscss 37 TABLE 13 GVR3550 RIGHT CLICK MOUSE MENU PARAMETER EXPLANATION cseccssccsccssccescesccesccsscesccescesccesceaes 41 TABLE 14 GVR3550 RECORDING STATUS PARAMETER EXPLANATION cccccsecccscccsccescccssceesccusccesscesceusceuscceusseuscss 44 TABLE 15 GX V3550 RECORD PLAYBACK TOOLBAR EXPLANATION ccscccssscsscccscccsccuscccsscesceusccescceeceusceescceusseusess 46 TABLE 16 GVR3550 CAMERA PARAMETER SETTING EXPLANATION cccccseccsscccssccsccesccessceesccesccesscesceesccessceusseuscss 51 TABLE 17 GVR3550 CAMERA EVENTS SETTOMGS EXPLANATION esrrervnnvvnnevnnnvnnnnvnnnvnnnvnnnnvnnnvnnnnnnnnnnnnvnnnsnnnnnnnennnnuneneee 54 TABLE 18 GVR3550 CAMERA ALARM PARAMETER EXPLANATION cccscccssccsscccssccssccesccesscesceusccessceusseusccescceusseuscss 54 TABLE 19 GVR3550 ENCODING CONFIG PARAMETER EXPLANATION cccccseccsssccssccsccescccssceesccusccessceusseusccesesesseuscss 55 TABLE 20 GVR3550 IO ALARM CONFIG PARAMETER EXPLANATION ccccscccsssccscccsccesccessceusccesccesceeceesceessseusseusess 63 TABLE
98. state via System Logs See Figure 78 below Upoarade Reset amp Reboot Start Time 2014 07 05 10 29 37 End Time 2014 08 04 10 29 37 Log Type System Operation usbl 1 Export Log Import amp Export Clear Log Serial No Play Detail Clear Log Type System Operation System Operation System Operation System Operation System Operation System Operation System Operation System Operation System Operation System Operation System Operation Record Time 2 02 54 09 2014 2 02 56 39 2014 2 02 58 22 2014 2 03 00 01 2014 2 03 01 33 2014 2 03 05 05 2014 2 03 06 54 2014 2 03 08 44 2014 2 12 05 55 2014 2 12 10 28 2014 2 12 29 47 2014 Description Starting Starting Starting Starting Starting Starting Starting Starting Starting Starting Upgrade Now Figure 78 GVR3550 System Log Page Grandstream Networks Inc GVR3550 User Manual Firmware Version 1 0 0 65 Page 93 of 120 Last Updated 10 2014 andstream Innovative IP Voice amp Video Table 35 GVR3550 Sys Log Parameter Explanation Start Time System log search start time End Time System log search end time Log Type Includes All Types System Operation Configure Operation Data Management Alarm Event Recording Operation User Management Clear Log and File Operation Search Click to search log that meets search criteria and display it in the log list Export Log GVR3550
99. the TFTP server and go to file menu gt Configure gt Security and set to Transmission Only Start the TFTP server and set the upgrade type to TFTP on Upgrade Settings page of the GVR3550 Set the firmware server path as the PC IP address which is the IP address of the TFTP server Click Upgrade Now and the device would restart automatically after the upgrade completed a ae UPGRADE WITH HTTP HTTPS SERVER 1 Unzip the firmware file and place it under the htdocs directory of the TFTP server 2 Start the TFTP server and set the upgrade type to TFTP on Upgrade Settings page of the GVR3550 3 Set the firmware server path to the HTTP server IP address 4 Click Upgrade Now and the device would restart automatically after the upgrade completed MANUAL UPGRADE The procedures to manual upgrade with downloaded firmware file 1 Set the upgrade mode to Manual Upload on the Upgrade Settings page of the GVR3550 2 Click on the File button in the firmware path entry to select the firmware file 3 Click Upgrade Now to upload firmware as shown in figure below 4 The upgrade process would begin automatically after uploaded successfully The GVR will automatically restart once upgrade finished G Upgrade Via Manual Upload v G Firmware File Path Done G Firmware Server Path fw ipvideotalk com gs GC Firmware File Prefix G Firmware File Postfix UP DHCP Option 66 Override Server w Yes Li Fi
100. ustom them Grandstream Networks Inc GVR3550 User Manual Page 74 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Table 26 GVR3550 Email Template Parameter Explanation Key Word Explanation 1 name Name of Alarm 2 time Time of Alarm Triggered 3 channel Channel number of Alarmed IP Camera 4 mac MAC address of GVR3550 5 ip IP address of GVR3550 LOCAL VIEW CONTROL Local View Control is to set camera and the patrol interval as shown in Figure 56 below Camera Management Schedule ee B Alarm Config Camera 6 Camera 9 of Camera 10 of Network Settings System Settings Camera 11 V Camera 12 p LH E Next Page Last Page Cancel all Mappings Mapping by order Patrol Intervals Sec 20 t i Figure 56 GVR3550 System Settings Page Local View Control The connected camera name will be displayed on the left list Click on f to access the camera page and tick before the camera name to map the corresponding camera Grandstream Networks Inc GVR3550 User Manual Page 75 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Apply Camera Please select camera applying to the screen Camera 1 Camera 2 Camera 3 Camera Camera 5 Camera 6 Camera 7 Camera 8 e Camera 9 Camera 10 Camera 11 Camera 12 Camera 13 Camera 14 Camera 15 Camera 16 Camera 17 Camera 18 Camera 19 Camera 20 Camera 21 Camera 22 Came
101. ving Path usbl l Instant Playback Start Time Min Open SSH Web Connection Mode Port RTSP Port Figure 52 GVR3550 System Settings Page Basic Settings Page Grandstream Networks Inc GVR3550 User Manual Page 70 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video Table 23 GVR3550 Basic System Setting Parameter Explanation Language Logout when idle Min Enable Pre record s When HDD Full Auto start Boot Wizard when up Recording File size Clip Backup Live View Performance Screenshot File Saving Path Playback Clips Saving Path Instant Playback Start Time Min Open SSH Web Connection Mode Port RTSP Port Grandstream Networks Inc Set the language to English or Chinese Set the logout time when timeout If logout users need to login again to make operations except preview Set pre record mode Once enabled users could view the record images a few seconds before alarm in alarm event Set the record policy when HDD is full Overwrite Previous means the new record will overwrite the earliest ones when HDD is full of records The default setting is Stop Record Set whether to enable wizard when boot up Once ticked the wizard will pop up for installation The file size of recording Clips Backups Users could choose 256M or 512M Default is 256M Set the view performance to Least Delay Best Fluency and Balanced Least d
102. voltage is correct before using the camera e Do not drop the device or expose it to physical shock e Do not expose the device to temperatures outside the range of 0 C to 50 C when the device is in operation e Do not expose the device to damp wet conditions or high electromagnetism radiation e To avoid heat accumulation make sure that your operating environment has proper ventilation e Do not damage the warranty sticker A few parts e g electrolytic capacitor of the equipment shall be replaced regularly according to their average lifetime The average lifetime varies from the differences between operating environments and usage history Regular maintenance checks are recommended for all users Please contact your dealer for more details Grandstream Networks Inc GVR3550 User Manual Page 9 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andstream Innovative IP Voice amp Video FCC CAUTION Any Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursua
103. vvnnnvnnnnvnnnvnnnnnnnnnnnnvnnnvnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnnsnnneenneeenneeeneee 88 FIGURE 74 GVR3550 IMPORT amp EXPORT PAGE ccccccscccssccscccscccsccusccesccessceusccessceusseusceucceeeseusceeseceueseusccucceueseusess 89 FIGURE 75 GVR3550 TROUBLESHOOTING PAGE cccccscccssccscccscccsccescccsccesseusccessceusceuscecsseeesseuscceseceeseusceusceeeesensess 90 FIGURE 76 GVR3550 S M A R T DETECTION PAGE eresernvrnnnvnnnnvnnevnnnvnnnnnnnnnnnnvnnnnvnnnnnnnvnnnnnnnnnnnnnnnnnnnnennnnnnnnnsnnennnnnnenene 91 FIGURE 77 GVR3550 HDD BAD SECTOR DETECTION PAGE cccccccsscccscccssccuscccscceesseusccescceusceusccessceeeceusceeseseueseusess 92 FIGURE 78 GVR3550 SYSTEM LOG PAGE cccccscccsecccscccssccesccescccesccescccscceusseusccescceusseusceecceueseesccencceeeseusceuceeusseusess 93 FIGURE 79 GVR3550 RECORDING INFO PAGE ccccccccsecccsscceecccsccccccuscccssceucceusccescceusceesccussceesseuscceuseeeeseuscceeseusceuscss 95 FIGURE 80 GVR3550 HDD SYSTEM INFO PAGE cccccecccseccecccecccucccuscccscceusceuscccscceueseusceuscceusceusccescceeeceusceucceuecensess 96 FIGURE 81 GVR3550 HDD NETWORK INFO PAGE essrevvrnvvnnnvnnnnvnnnvnnnnnnnnnnnnvnnnvnnnnnnnnnnnnnnnnnnnnnvnnnunnnnnnnnnnnnunnnnnnnennnnunnnnee 97 FIGURE 82 GVR3550 HDD RESOURCE USAGE PAGE essrnvrnnnrnnnnvnnnvnnnnnnnnvnnnvnnnvnnnnnnnnvnnnnnnnnnnnevnnnnnnnnnnnnnnnnnnnnennnennnnnneneee 98 FIGURE 5S3 GVR 0 ALARM INTO PAGE ee deeade 99 FIGURE 54 GYVYR3
104. with 1280x720 resolution record or 12 MGE 0 ceete ng channels 1080p with 1920x1080 resolution record Recording Rate Supports up to 48 Mbps recording rate Recording Mode Supports continuous record schedule record alarm record and manual record Video Encoding H 264 baseline main or higher Audio Encoding G 711 a u law Up to 16 channels of VGA 4 channels of 720p or 2 channels of 1080p via HDMI or Live View VGA output Playback Supports synchronous local or remote 4 channels playback Trigger Event Trigger modes manual alarm schedule alarm IPC alarm I O alarm event alarm Alarm and abnormal alarm Intelligent i Intelligent retrieval modes retrieval by Date amp Time motion detection Retrieval Total Storage Up to 16TB internally with encryption additional storage available via external eSATA RAID Supports RAID 0 and RAID 1 Redundancy Supports records backup to USB QoS Layer 2 QoS 802 1Q 802 1p and Layer 3 QoS ToS DiffServ MPLS Layer 3 QoS coming soon Protocol Supports HTTP HTTPS ONVIF protocol TCP UDP RTP RTCP RTSP HTTP HTTPS ARP ICMP DNS DDNS DHCP Network Protocol client and server NTP client and server SSH PPPoE LLDP pending 802 1X ONVIF 2 2 IP Camera Supports all Grandstream GXV36xx series IPC or some ONVIF compatible IPCs Security Protocol Supports HTTPS 802 1x SSH Grandstream Networks Inc GVR3550 User Manual Page 22 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 andst
105. wn 8 AV Direction Buttons Left and Right 9 lt p gt Direction Buttons Cancel 10 x Button Confirm wh v Button Grandstream Networks Inc ndstream To switch among the activated controls or move up or down Revise settings add or subtract numbers Auxiliary Function Navigate the PTZ menu up or down To switch among the activated controls or move left or right Controls the progress bar when playback Auxiliary Function Navigate the PTZ menu left or right Back to the previous menu or cancel operation Back to real time monitoring state when playback Confirm Switch to the default button Enter menu Switch between check box and ON OFF button Pause Resume auto patrol in the auto patrol preview mode GVR3550 User Manual Page 25 of 120 Firmware Version 1 0 0 65 Last Updated 10 2014 ream Innovative IP Voice amp Video GVR3550 BACK PANEL Figure 11 GVR3550 Back Panel Table 7 GXV3550 Back Panel Explanation OE me 1 DC IN 12V Power Input Power interface input 12V DC 2 Reset Reset Button To reboot device or reset factory e Long press for more than 10 seconds factory reset e Press when power on reset when the GVR is abnormal 3 e SATA eSATA Interface To connect eSATA device 4 o4 USB Interface To connect to USB devices like mouse keyboard and USB flash drive 5 VGA VGA Output Output analog video signal connecting to a monitor to view the video 6 HDMI HDMI Output H

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