TELSTRA INTERNATIONAL ROAMING POCKET GUIDE
Contents
1. TIP for current rates visit telstra com info roaming International Roaming data International Roaming data allows you to access mobile data services in many countries through Telstra s GPRS and 3G roaming partners Please refer to telstra com info roaming for a list of countries where data is available Casual International Roaming data can be costly so you may want to either disable data access while you re overseas or choose one of our dedicated International Roaming data options You Ll still be able to make and receive calls and SMS while your data services are switched off NOTE some phones like smartphones may have software or applications that automatically initiate data sessions For example it may be checking your email on a frequent basis and even if there aren t any emails to download it willincur charges You ll find a full list of participating countries rates operators and details about our International Roaming data plans and packs at telstra com info roaming For business services visit telstrabusiness com or contact your Telstra Account Executive Telstra Mobile Broadband International Roaming Before you leave make sure International Roaming is active on your service and that your device is compatible with the carrier s network at your destination International Roaming data usage is not included in our standard data plans and will be charged as set out in Our Cust2. you include the appropriate international prefix whenever you save numbers in your mobile they ll work normally in Australia or overseas To reach an Australian fixed line 6 J 1 Area code without leading 0 Phone number So to call 03 9999 1234 from any country dial 61 3 9999 1234 To reach an Australian mobile 6 JI 1 Mobile phone number without leading 0 Send so to call 0499 123 456 from any country dial 61 499 123 456 To reach a local fixed line within an overseas country Local area code Local phone number Send dialling the local number in international format will also work To reach any international fixed line phone Country code Area code Local phone number Send remember to take the leading 0 off the normal Area code i How to receive calls and messages Callers back in Australia can simply dial your mobile number as if you were still here Your mobile number Send Callers from overseas need to make an international call to you via Australia even if you re both in the same country by dialling 6 1 Mobile phone number without leading 0 Send remember there s no need to dial the leading 0 of your mobile number How to use MessageBank If you already have MessageBank yov ll automatically get SMS notifications from MessageBank whi
3. IT S HOW WE CONNECT TELSTRA INTERNATIONAL ROAMING POCKET GUIDE Telstra International Roaming Telstra International Roaming makes it easy to keep using your Telstra Next G 3G or GPRS GSM device when you go overseas This user guide includes information on what to do before you leave amp what you ll need while you re overseas What to do before you leave Visit telstra com info roaming to make sure International Roaming is available where you re going that your device will work on the overseas carrier s network you are aware of International Roaming charges for calls and data usage including MessageBank access SMS or MMS messaging and data usage and understand that the cost of using these services while you are overseas are not included in our standard plans including data plans deactivate any international call barring settings before you leave see your user manual International Roaming can be costly so you may want to either disable data access while you re overseas via your handset or take up an International Roaming Data Plan or Pack with an International Roaming data allowance MB included for a list of countries available and to find out if you are eligible for our International Roaming Data Plans and Packs visit telstra com au info roaming If you ve used International Roaming on your service before it will still be active Howeve
4. le yov re overseas Simply follow the instructions in the SMS and diat 1J 0 4J or 4J 0 1 to retrieve your messages NOTE that 1 0 1 is not available on Pre Paid mobiles How to use Telstra Voice2Text If you already have Voice2Text and you activate International Roaming yov ll keep getting your Voice2Text notification messages while you re overseas and are trade marks and registered trade marks of Telstra Corporation Limited ABN 33 051 775 556 How to make emergency calls Dial 1 1 2 for emergency services in any country you visit that has a GSM network You don t need a SIM card in your phone just a GSM signal and a charged battery Troubleshooting If you know you ve enabled International Roaming but you can t get onto an overseas network 1 make sure your phone s network mode and network selection are set to automatic 2 check the signal strength on your phone s display 3 clear any call forwarding or call barring settings that might be blocking your calls 4 make sure you re using the right dialing codes for your national and international calls If you still can t work out the problem try turning your phone off for a few seconds then back on If that doesn t work you might need to call us on 61 2 9242 0213 24 hours a day international call rates will apply Lost or stolen devices Keep you
5. omer Terms TIP you may be able to take up an International Roaming Data Plan with an International Roaming data allowance MB included Find out more at telstra com info roaming Telstra Pre Paid Mobile Broadband International Roaming International Roaming is automatically available with Telstra Pre Paid Mobile Broadband TIP you can purchase an International Roaming Browse Plus Pack which includes an international roaming data allowance MB in eligible countries Find out more at telstra com au mobile internat_roaming BigPond Mobile Broadband International Roaming If you already use BigPond Mobile Broadband in Australia International Roaming is now automatically activated on all new services If you d prefer that it wasn t call us on 13 POND 13 7663 and we ll deactivate it for you call 61 2 9242 0213 if you re already overseas International calling rates apply Please note that BigPond services are only unmetered within Australia Any usage overseas including checking your usage on My BigPond will be charged at the standard International Roaming data rate you ll need to disable any programs that use automatic updates to keep software up to date like security software These can incur high International Roaming usage charges without you even knowing International Roaming costs can add up quickly so if you use BigPond Mobile Broadband overseas you should monitor your
6. r if you ve been disconnected during the last six months you ll need to reapply If you haven t used International Roaming before you ll need to apply for it at least three business days before you go overseas Click telstra com info roaming for your personal mobile click telstrabusiness com if you have a business mobile if you re an Enterprise amp Government customer call your Customer Care team on 1800 730 053 Deactivate any international Call Barring settings before you leave see your user manual NOTE If you re on Telstra Pre Paid International Roaming is automatically active so there s no need to apply You can contact us anytime whilst in Australia e Click telstra com info roaming visit your Telstra store or Telstra partner call 125109 anytime 24 hours a day for business services visit telstrabusiness com or contact your Telstra Account Executive International Roaming rates International Roaming charges for calls MessageBank access SMS or MMS messaging and data usage are set out in Our Customer Terms In some countries the local carrier may also charge you airtime rates for incoming calls When someone calls you they pay for the mobile connection within Australia The call will then be redirected to your mobile overseas and yov ll be billed for this international call NOTE International Roaming calls made and received are GST free
7. r SIM card and device PIN protected while you re overseas If your SIM card or device is lost or stolen call us immediately on 61 2 9242 0213 international call rates will apply TIP never store your PIN with your SIM card Billing It could take up to three months after you return from overseas for the last roaming charges to appear on your Telstra bill This depends on the length of your trip the time it takes overseas carriers to provide their information to us and your mobile billing cycle Things you need to know We endeavour to ensure that you are able to access similar services while you are overseas to those available to you in Australia Our International Roaming services are dependent on the capabilities and coverage of our International Roaming partners and may change from time to time CO79E
8. usage by logging into My BigPond and selecting Manage my Account and My Usage if you have an International Roaming Data Plan make sure you call us to cancel your international roaming data plan when you get back to Australia or the monthly charge will continue to apply What you need while you re overseas On arrival just turn on your phone or set up your broadband device and it will connect to a local network for you TIP some phones data devices may need to be manually logged on to an overseas carrier network see your user manual If you need to contact us e visit telstra com info roaming calling from overseas from your Telstra mobile service call 61 2 9242 0213 anytime 24 hours a day international call rates will apply or from an international fixed line you will need to use the appropriate international access code this is also known as international call prefix where you are located Please use the following dialling format international access code 6 1 4 3 WZ SIA International call rates apply How to make calls and send messages SMS MMS When you use International Roaming you ll need to use an international dialing format for every call Usually you can just use the on your keypad for international access press and hold the 0 key on most mobiles wherever you are TIP if
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