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PEGASUS2 R2+

1. PROMISE shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or reproducing of programs or data stored in or used with the products or for any other general special consequential indirect incidental or punitive damages whether in contract tort or otherwise notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether PROMISE has been advised of the possibility of such damages PROMISE is not an insurer If you desire insurance against such damage you must obtain insurance from another party oome states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California 66 Promise Technology Your RESPONSIBILITIES You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product PROMISE is not liable for any damage to equipment or data loss resulting from the use of any product RETURNING THE PRODUCT For R
2. Install 6 If you clicked Agree in the previous menu the software is now ready to install Click Install to begin 21 Pegasus2 R2 Product Manual Install Promise Pegasus Software 8 The installation was completed successfully o Introduction License Destination Select 9 Installation F The installation was successful 6 Summary v The so was installed Go Back Close 7 ttakes a few seconds for the utility software to be installed When the installation has completed a message informs you that the installation was successful Click Close to end the installation procedure The PROMISE Utility is now available to be used for management of the Pegasus2 R2 Use this if you need to change a hard disk drive or change the default RAID configuration or to update the device firmware This is also useful for monitoring the status of the system and for troubleshooting 22 Promise Technology CONNECT THE POWER CORD To connect the power cord the Pegasus2 R2 unit 1 Attach the power cord on the back of the Pegasus2 R2 unit 2 Plug the other end into a suitable power source Thunderbolt and power connections Thunderbolt ports Pegasus2 system Thunderbolt port Povver cable WW To power source Thunderbolt cable 25 Pegasus2 R2 Product Manual CONNECT TO YOUR COMPUTER Note If the Thunderbolt cable is connected to a computer that is po
3. CHANGE RAID CONFIGURATION 42 FRONT View 44 Back View 45 UPDATING FIRMWARE IN Mac 46 UPDATING FIRMWARE IN Winpows 47 UPDATING THE PROMISE 48 TROUBLESHOOTING 49 CHECKINGLEDS 50 TROUBLESHOOTING USING LEDs 50 DOWNLOAD HARD DISK DRIVE COMPATIBILITY LIST 517 REPLACING A PHYSICAL DRIVE 52 PuvsicAL DRIVE WARNING MESsAGE 55 UNREADABLE Disk WARNING 56 SuBsysrEM PROBLEMS 57 DIAGNOSING A SUBSYSTEM PROBLEM 57 OVERHEATING 58 FAN FAILURE 58 INADEQUATE AIR CIRCULATION 59 Power Supply 59 CONNECTION PROBLEMS 60 CABLES 60 Daisy CHains 60 CONTACTING TECHNICAL SUPPORT 61 LIMITED WARRANTY 65 DISCLAIMER OF OTHER WARRANTIES 66 Your RESPONSIBILITIES 67 RETURNING THE PRODUCT Fon REPAIR 67 Promise Technology Promise Technology INTRODUCTION TO PEGASUS2 R2 This chapter covers the following topics e Protocol Support e Key Benefits Specifications e Hardware PROMISE Technology s Pegasus2 R2 is a portable high performance external direct attached storage system DAS for small and medium business SMB users small office home office SOHO users and digital Audio and Video production professionals Pegasus2 R2 supports Mac OS 10 8 5 and Windows 7 or later Windows versions Note that there are some differences in for using the Pegasus2 R2 with Mac or Windows in the setup procedure as well as small differences in the PROMISE Utility user interface and configuration procedures usin
4. Click on Install Pegasus2 R2 InstallShield Wizard Ready to Install the Program A The wizard is ready to begin installation be Click Install to begin the installation If you want to review or change any of your installation settings click Back Click Cancel to exit the wizard lt Back Cancel 4 Click on Next to continue Device Driver Installation Wizard RT Welcome to the Device Driver AE Installation Wizard EG This wizard helps you install the software drivers that some computers devices need in order to work 5 Click on Finish to complete the installation Final driver install menu in Windows 8 Final driver install menu in Windows 7 Device Driver Installation Wizard Device Driver Installation Wi Completing the Device Driver Completing the Device Driver Installation Wizard eS Installation Wizard The drivers were successfully installed on this computer The drivers were successfully installed on this computer If a device came with your software you can now connect it to this You can now connect your device to this computer If your device computer If your device came with instructions please read them came with instructions please read them first first Driver Name Status Driver Name Status vw ASMedia Technology In Ready to use v Marvell Semiconductor Ready to use ASMedia Technology In Ready to use VW Marvell Inc System 04 Ready to use v Marvell Inc mvs9
5. PROMISE com Web site http www PROMISE com 63 Promise Technology Pegasus2 R2 Product Manual Korea Technical Support E Support https support PROMISE com Web site http www PROMISE com Hong Kong Technical Support E Support https support PROMISE com Web site http www PROMISE com Singapore Technical Support E Support https support PROMISE com Web site http www PROMISE com Japan 3F Mura Matsu Bldg 3 8 5 Hongo Bunkyo ku Tokyo 113 0033 Japan Technical Support E Support https support PROMISE com Web site http www PROMISE com 64 Promise Technology LiMiTED WARRANTY PROMISE Technology Inc PROMISE warrants that this product from the time of the delivery of the product to the original end user a all components for a period of two 2 years b will conform to PROMISE s specifications C will be free from defects in material and workmanship under normal use and service This warranty a applies only to products which are new and in cartons on the date of purchase b is not transferable C is valid only when accompanied by a copy of the original purchase invoice d Is not valid on spare parts This warranty shall not apply to defects resulting from a improper or inadequate maintenance or unauthorized modification s performed by the end user b operation outside the environmental specifications for the product C accident misuse negligence
6. AND DISTRIBUTION LICENSE License AGREEMENT IMPORTANT By opening this package or installing distributing or using the SOFTWARE you agree to the terms of this Agreement Do 6 Instalfation i not open this package until you have carefully read and agreed to the following terms and conditions If you do not agree to the terms of this e Summary return package CENSE AGREEMENT applies If A the PROMISE LICENSE Agreement Promise Technology grants istribute the enclosed software GoBack Continue 4 The Software License Agreement appears please read the statement and click Continue to proceed To continue installing the software you must agree to the terms of the software license agreement Click Agree to continue or click Disagree to cancel the installation and quit the Installer Read License Disagree Agree 5 Click Agree if you agree to the terms of the license To read the license click Read License Choose Disagree if you do not agree the terms in which case the installation procedure is terminated Install Promise Pegasus Software 8 Pp Install on Macintosh HD Introduction au This vvill take 5 MB of space n your computer Click Install to perform a dard installation of this software for all users of this computer All users of this computer will be able to use this software Ge 6 Installation Summary GoBack
7. Manual WARNING Use the power cord included with the Pegasus2 R2 vi Promise Technology WARNING The fan contains hazardous moving parts Keep fingers and other body parts away vii Pegasus2 R2 Product Manual CONTENTS ABOUT THIS GUIDE I INTRODUCTION TO PEGAsus2 R24 1 PROTOCOL SUPPORT 2 Key BENEFITS 2 SPECIFICATIONS 3 HARDWARE 4 Meoia Pops 7 CF SD READER Pop 8 SSD READER Pop 9 2 5 HDD Pop 10 INSTALLATION AND SETUP 11 Packine List 12 Instat on WINDOWS COMPUTER 13 SYSTEM REQUIREMENTS FOR WiNDOWS 13 SUMMARY OF THE SETUP PROCEDURE 13 DOWNLOAD THE LATEST DRIVER AND SOFTWARE 14 INSTALL DRIVER AND SOFTWARE ON WiNpows 15 INSTALL Winoows Driver 15 INSTALL SOFTWARE FOR WINDOWS 17 IwsrauutoN Mac 19 SYSTEM REQUIREMENTS FOR Mac 19 SUMMARY OF SETUP FOR Mac 19 INSTALLING THE PROMISE UriLirv on Mac 20 CONNECT THE POWER CORD 23 CONNECT TO YOUR COMPUTER 24 POWER MODES ON THE PEGAsus2 R2 25 SHUTTING DOWN THE PEGAsus2 R24 25 Daisv cHAINING MULTIPLE PEGASUS PEGASUS2 UNITS 26 UsiNG THE USB CONNECTION 27 Contents Contents THE PROMISE 28 PROMISE Uriurv iw 29 OPENING 29 CLOSING 29 UNLOCKING THE Ul iu Mac 30 THE PROMISE UTILITY INTERFACE FOR PEGASUS2 R2 31 TOOLBAR 32 CUSTOMIZE THE MAC USER INTERFACE 33 DASHBOARD 34 DEVICE MENUS 35 PHYSICAL DRIVE MENU 36 PARTITION 37 CHANGE PARTITION SETTINGS 37 CHANGE MEDIA POD DRIVE PARTITION 40 RAID COoNFIGURATION 41
8. R24 front view Power button System Status LED Thunderbolt connection LED R2 Push to eject Media Pod PROMISE TECHNOLOGY INC Portable Media Hard Disk Drive Carrier Drive Status LE M Drive Activity LED USB connection LED Promise Technology The System Status LED located on the Power button lights blue when the Pegasus2 is operating normally When the system is System Status booting up this lights orange and will light blue when fully booted located on power button if there are no problems detected A red System Status LED indicates a serious problem such as RAID failure or failed hard disk drive A single LED lights blue when one or both Thunderbolt ports are connected and will remain dark when there is no link Lights blue when the USB 3 0 connection to the RAID drive is operating USB 3 Link Note that the Thunderbolt connection cannot be used at the same time as the USB 3 0 connection One or the other can be used to connect the RAID drive to the computer The Drive Status LED lights blue when the disk tray is inserted even if no physical drive is present A red Drive Status LED indicates a problem with the physical drive or a problem with the RAID An amber LED indicates the RAID is degraded The Drive Activity LED lights blue when the physical drive is present and blinks blue when there is activity on the drive This LED lights blue for about two seconds when starting the device even
9. and place the img file on your Mac Keep in mind that after the update process it will be necessary to restart your Mac To update the firmware 1 Click the Firmware Update icon 39 9 2 Dashboard Physical Drive Partition RAID Configuration Model Pegasus2 R2 Connection Thunderbolt Gu System Status g RAD eo e ran o 121 Temperature Qu System Monitor Every 60 minutes Activate System Monitor will alert you when your subsystem encountered a critical problem but also descreases the performance to your subsystem when you re doing 1 0 A Click the lock to make changes prompt appears 4 Click the Submit button button Device Pegasus2 R24 amp Media Bay TOSHIBA MQ 1ABD100 HDD Bay Storage Overview Device Pegasus2 R2 S Media Fan Status Operational Status Functional Ez Temperature Status Location Media Bay e HDD Bay slot 1 e HDD Bay slot 2 Capacity 1TB Capacity 4 TB Healthy Threshold gt 500 RPM Healthy Threshold 55 C 131 55 C 131 F BBC 13UF Temperature 29 C 84 F Temperature 40 C 104 F Current Fan Speed 1494 RPM Current Temperature 29 C 84 F 37 C 98 F 40 C 104 F Click on the padlock icon to unlock the menu and type in the password for your Mac when the Click the Choose File button and locate the img file you downloaded from PROMISE In the Confirmation box
10. disk drives if present Information Overview includes storage capacity and temperature Fan status uses the same icon indicators as System Status to display fan health status Basic information includes current fan speed and operational status If you see a red or amber icon for the fan in the oystem Status menu look here for details Fan If you see a red or amber Temperature icon under System Status check Temperature the details in the Temperature submenu This displays local temperature status of the storage bays 34 Promise Technology DEVICE MENUS Use the Device drop down menu as another option for navigating the different menus available in the utility Click on the Device menu option to display that menu Windows users will find this drop down menu at the top of the PROMISE Utility user interface For Mac go to the top of the Mac desktop while the PROMISE Utility is selected Device menu options on Mac desktop Promise Utility View Dashboard MSN Window Help 3 Front View Bi Back View RAID Configuration Partition Physical Drive Firmware Update Device menu options in PROMISE Utility interface in Windows About View Dashboard Global Management Help 9 RAID Configuration Firmware Update Front View 11 b Back View Physical di RAID Configuration Physical Drive Partition Firmware Update 35 Pegasus2 R2 Product Manual PHYSICAL DRIVE MENU Go to Device dro
11. looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important An Important notice calls attention to an essential step or point required to complete a task Important items include things often missed WARNING A Warning notifies you of probable equipment damage or loss of data or the possibility of physical injury and how to avoid them v AN A iii Pegasus2 R2 Product Manual Federal Communications Commission FCC Class B Information This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may Cause undesired operation Changes or modifications not expressly approved by the party responsible for compliance Pegasus2 the user s authority to operate the equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio commun
12. new firmware take effect This may take few minutes 5 The process will take several seconds When it is completed you will be prompted to restart the computer Restart your computer and continue to use the Pegasus2 R2 47 Pegasus2 R2 Product Manual UPDATING THE PROMISE UriLiTY The procedure for keeping the PROMISE Utility up to date is different for Windows and Mac Follow the instructions below for your operating system Update software in Windows Follow these instructions to update the utility software in Windows 1 Click on the Global Management drop down menu and choose Online Update 2 menu displays the current version of the PROMISE Utility and the most up to date online version available for download 3 If you want to update to the Online Version of PROMISE Utility click the Update button and follow the directions when prompted to complete the update Update software in Mac Follow these instructions to update the utility software in Mac 1 With the utility menu selected go to the top of the desktop click on Promise Utility and choose Check for Updates 2 The Mac will check the PROMISE website for the latest version If your software is not up to date you are offered the option of updating it If it is up to date you will be informed of this and no further action is needed et MU TS View Window Help About Promise Utility Check for Upda as Preferences 88 Services Hide Promi
13. will not be accessible If you need to access this drive follow the procedure to eject the Media Pod drive from the operating system remove it from the Media Bay then connect the Media Pod directly to the computer with the included USB 3 0 Type A to Micro B cable 27 Pegasus2 R2 Product Manual THE PROMISE UTILITY Use the PROMISE Utility to monitor the health of the Pegasus2 R2 and if you want to change the RAID or format new storage drives in the HDD bays or Media Bay use the utility to make settings changes to installed storage Important The Pegasus2 R24 is shipped with two hard disk drives installed These drives are already formatted with a RAID 0 which includes a single partition So it is not necessary to change the storage configuration to use the device This section contains the following topics PROMISE Utility in Mac e Unlocking the UI in Mac The PROMISE Utility interface for Pegasus2 R2 e Customize the Mac user interface e Dashboard Device menus e Physical Drive menu Partition e RAID Configuration Updating Firmware in Mac 28 Promise Technology PROMISE UTILITY iN Mac Accessing the PROMISE Utility includes e Opening and Closing e Unlocking the Ul OPENING To open the PROMISE Utility double click the PROMISE Utility icon in the Macintosh Dock right The PROMISE Utility window opens and displays the Dashboard Se
14. 1xx S Device Updated Back Finish Cancel 16 Promise Technology INSTALL SOFTWARE FOR WiNDOWS Now install the PROMISE Utility on you computer 1 Double click the software installation file for Windows The InstallShield Wizard appears Click Next Pegasus Utility InstallShield Wizard Welcome to the InstallShield Wizard for Pegasus Utility The InstallShield Wizard will install Pegasus Utility on your computer To continue click Next Bak E Next gt 2 Inthe license agreement menu read the user agreement and click to select the agree option if you agree to the terms Click Next License Agreement Please read the following license agreement carefully UEM SOFTWARE USAGE AND DISTRIBUTION LICENSE AGREEMENT IMPDURTANT By opening this package or installing distributing ar uzing the SOFTWARE vou agree to the terms of this Agreement Do not open this package until you have carefully read and agreed to the following terms and conditions IF you do nat agree to the terms of this Agreement promptly return the unopened package Please also note IF vau are an DEM the complete LICENSE AGREEMENT applies If you are an End User only Exhibit A the PROMISE LICENSE AGREEMENT applies Ido not accept the terms of the license agreement Installshield 17 Pegasus2 R2 Product Manual 3 Accept the default location for the software or click Browse to place it somewhe
15. 28 0692 EG Son The Netherlands Technical Support E Support https support PROMISE com Web site http www PROMISE com Austria Technical Support E Support https support PROMISE com Web site http www PROMISE com France Technical Support E Support https support PROMISE com Web site http www PROMISE com Germany Europaplatz 9 44269 Dortmund Germany Technical Support E Support https support PROMISE com Web site http www PROMISE com Sweden 62 Technical Support E Support https support PROMISE com Web site http www PROMISE com Switzerland ITF Technical Support E Support https support PROMISE com Web site http www PROMISE com Norway ITF Technical Support E Support https support PROMISE com Web site http www PROMISE com Belguim Technical Support E Support https support PROMISE com Web site http www PROMISE com Luxembourg Technical Support E Support https support PROMISE com Web site http www PROMISE com United Kingdom Technical Support E Support https support PROMISE com Web site http www PROMISE com Taiwan Technical Support E Support https support PROMISE com Web site http www PROMISE com China Room 1108 West Wing Shi Chuang Plaza 22 Information Road Shangdi IT Park Haidian District Beijing 100085 Fax 86 10 8857 8015 Technical Support E Support https support
16. 37 C 98 F HDD Bay slot 2 sif fi lu r 40 C 104 F e ick the lock to make changes Lock unlock 3l Pegasus2 R2 Product Manual The PROMISE Utility interface on Windows Drop down menus at the top of the PROMISE Utility user interface Pegasus2 R2 EI Dashboard Physical Drive Partition RAID Configuration Firmware Updati MVU rcuyasusz NeT Ta System Status amp Media Bay SD Card Toolbar icons O HDD Bay Storage Overview E RAID e Device Capacity Temperature Fan o Pegasus2 R24 5 Media 6 TB 27 C 80 F 122 Temperature e m m Status Operational Status Healthy Threshold Current Fan Speed rer onio e Functional gt 500 RPM 1473 RPM Every 60 minutes z Activate System Monitor will alert you when your subsystem 722 Temperature encountered a critical problem but also descreases the performance to your subsystem when you re doing I O Status Location Healthy Threshold Current Temperature o HDD Bay slot 1 lt 55 C 1319F 27 C 80 F o HDD Bay slot 2 559C 1319F 25 C 7796 TOOLBAR The default toolbar icons for Mac and Windows are e Dashboard e Physical Drive e Partition e RAID Configuration e Firmware Update If you would like to add the Front or Back view icons to the toolbar in Mac follow the instructions in Customize the Mac user interface on page 33 32 Promise Technology CUSTOMIZE THE MAC USER INTERFACE To add and remove t
17. 8 5 or later Alternatively you can use the USB 3 0 port to access create and use a RAID 1 or RAID O configuration on the 3 5 hard disk drives The USB 3 0 connection cannot be used at the same time as the Thunderbolt connection SUMMARY OF SETUP FOR Mac The setup procedure for the Pegasus2 R2 is simple and easy The device is shipped with hard disk drives installed and a RAID array configured so it is just necessary to plug it in and connect the device However you should install the PROMISE Utility software used for monitoring and administration of the system Please follow the setup procedure here or in the Quick Start Guide The setup process is summarized below 1 Unpack the Pegasus2 R2 shipping package 2 Connect the power cord and power on the Pegasus2 R2 3 Connect the Pegasus2 R2 to your Mac computer with a Thunderbolt cable 4 Find the Pegasus2 Utility installation package located on the device Pegasus2 is shipped with RAID 0 configuration and install the management software utility 19 Pegasus2 R2 Product Manual INSTALLING THE PROMISE on Mac The Pegasus2 R2 unit ships ready to use without configuration or set up However it is a good idea to install the PROMISE Utility software even if you do not plan to make any changes to device configuration The utility is useful for monitoring the system and getting firmware updates The utility is necessary if you plan to change the default RAID configurat
18. Change partition settings on page 37 to create one or more partitions for the RAID drive 4 Pegasus2 R2 Product Manual CHANGE RAID CONFIGURATION Back up all data on the PROMISE RAID drive click on the padlock icon in the lower left corner or the utility interface to allow changes requires Mac OS password follow these steps to install or change RAID settings 1 Click on the RAID Configuration icon Pegasus2 R2 e 9 Hn B Dashboard Physical Drive Partition RAID Configuration Front View Back View Firmware Update 3 RAID Configuration RAID Conf Change No Status Capacity RAID Level 1 Good 4 TB RAID 0 id Click the lock to prevent further changes 2 Click the RAID Config Change button 3 Choose the New RAID Mode RAID or RAID 1 The size of the new RAID drive is calculated and appears below Pegasus2 R24 Dashboard Physical Drive Partition RAID Configuration Front View Back View Firmware Update 3 RAID Configuration RAID Conf Change No Status Capacity RAID Level RAID Conf Change x Current RAID Mode RAID 0 Current Size 4 TB Current State Good New RAID Mode RAIDO New Size 4 TB Save Cancel RAID 0 M id Click the lock to prevent further changes 42 4 Promise Technology You are reminded that changing the RAID will erase all data on the current RAID drive To confirm that you want to change the RAID type confirm in the spac
19. EPAIR If you suspect a product is not working properly or if you have any questions about your product contact our Technical Support staff and be ready to provide the following information e Product model and serial number required e Return shipping address e Daytime phone number e Description of the problem e Copy of the original purchase invoice The technician helps you determine whether the product requires repair If the product needs repair the technician issues an RMA Return Merchandise Authorization number Return ONLY the specific product covered by the warranty Do not ship cables manuals CDs etc USA and PROMISE Technology Inc Canada Customer Service Dept Attn RMA 47654 Kato Road Fremont CA 94538 Asia Pacific Please return the product to your dealer or retailer or Contact PROMISE technical support for instructions before shipping the product Other Countries Please check PROMISE E Support https support promise com for the location nearest you Contact the office or repair depot for full instructions before shipping the product You must follow the packaging guidelines for returning products 67 Pegasus2 R2 Product Manual e Use the original shipping carton and packaging e Include a summary of the product s problem s e Write an attention line on the box with the RMA number e Include a copy of your proof of purchase You are responsible for the cost of insurance and shipment of the pr
20. Flashing Blue Activity Activity Activity 50 Promise Technology DOWNLOAD HARD DISK DRIVE COMPATIBILITY LIST If you are going to replace a hard disk drive download the compatibility list from PROMISE before purchasing a new drive Download HDD compatibility list from PROMISE website PROMISE Search promise con Q MRT n TECHNOLOGY INC Solutions Where tef suy Support Log In Sign Up Go to www promise com and do the following 1 Click on Support at the top of the page Download Center Keyword search What can we help you find Products Documents Search 2 Click on the Pegasus2 logo near Or directly select the model below the middle right of the page crus VESS S File ub EE Pegasus J2 Seri 3 Locate the Pegasus2 R2 link and click on it Pegasus2 Series 4 Scroll down to locate the m m compatibility section or use the menu to select only Compatibility and click the Multi Language link to download a PDF file with a list of compatible drives Click on download link to get list PROMISE TECHNOLOGY INC Solutions Where to Buy Support Investor Relations egasus2 Series Pegasus2 R2 Check All Uncheck All Categories Case Studies 1 Drivers 1 Installation Guides 2 Manuals 5 Utilities 3 Firmware 1 Compatibility 3 Release Notes 1 Datasheets 18 Brochure 12 3 Compatibility Release Version Date Pegasus2 Compatibility List M Multi Language P
21. NDOWS The Pegasus2 R2 hardware driver and PROMISE Utility software for Windows can be used on computers equipped with a Thunderbolt port running any edition of Windows 7 or Windows 8 Alternatively you can use the USB 3 0 port to access create and use a RAID 1 or RAID O configuration on the 3 5 hard disk drives The USB 3 0 connection cannot be used at the same time as the Thunderbolt connection SUMMARY OF THE SETUP PROCEDURE The setup process for Windows is summarized below 1 Goto the Promise website and download the driver and software used for the Pegasus2 R2 2 Connect the Pegasus2 R2 to your Windows computer with a Thunderbolt cable 3 Connect the power cord and power on the Pegasus2 R2 4 Launch the PROMISE Utility and format the RAID 0 drive or change it to RAID 1 then format it 13 Pegasus2 R2 Product Manual DOWNLOAD THE LATEST DRIVER AND SOFTWARE Before installing the Pegasus2 R2 download the latest version of the PROMISE Utility and latest Windows driver from the PROMISE website Go to www promise com and click on Support at the top of the page Find the Pegasus2 logo and click on that then find the link for Pegasus2 R2 near the bottom left corner That s where you will find the software and Windows driver as well as user documentation for the Pegaus2 R2 Download Windows driver and software from PROMISE website TECHNOLOGY MC Csere promise com n O 000 TECHNOLOGY INC Solutions Where tf3uy S
22. PROMISE TECHNOLOGY INC PEGASUS2 423 Version 1 0 2015 PROMISE Technology Inc All Rights Reserved Pegasus2 R2 Product Manual Copyright 2015 PROMISE Technology Inc All Rights Reserved PROMISE the PROMISE logo VTrak Pegasus SmartStor SuperTrak FastTrak VessRAID Vess PerfectPATH PerfectRAID SATA150 ULTRA133 VTrak S3000 BackTrak Hyper Cache HyperCache R HyperCache W DeltaScan and GreenRAID are registered or pending trademarks of PROMISE Technology Inc in the U S and other countries All other trademarks are the property of their respective owners Informa tion regarding products services and offerings may be superseded by subsequent documents and are subject to change without notice For the latest information and specifications regarding PROMISE Technology Inc and any of its offerings or services please contact your local PROMISE office or the corporate headquarters Visit www promise com for more information on PROMISE products Important data protection information You should back up all data before installing any drive controller or storage peripheral PROMISE Technology is not re sponsible for any loss of data resulting from the use disuse or misuse of this or any other PROMISE Technology product Notice Although PROMISE Technology has attempted to ensure the accuracy of the content of this document it is possible that this document may contain technical inaccuracies typographical or oth
23. Pods Storage Disks Capacity Power supply System Fan RAID function OS Support Hardware monitorinc Temperature Humidity Weight Certification for compact mobiles storage including a 2 5 SATA HDD Pod and an SSD Reader Pod both available for purchase separately The Pegasus2 R2 is shipped with a CF SD Reader Pod for use with Compact Flash and secure Digital cards not included Total physical capacity as shipped is 6TB Shipment includes two 3TB 3 5 7200 RPM hard disk drives installed in device 110W AC input 100 240V 2 5A 50 60Hz AC output 12V 8 33A Dimension 92 W x 92 H x 25 D mm Airflow 70 CFM Hardware RAID 0 or RAID 1 Shipped with RAID 0 OS X 10 8 5 or higher Windows 7 and later versions of Windows Fan Temperature Power Enclosure Physical drives Logical drives RAID controller Operating 5 35 C Non operating 40 70 C Operating 10 95 non condensing storage 5 95 non condensing Height 13 48 cm 5 3 in Width 18 5 cm 7 3 in Length 24 95 cm 9 8 in As shipped with all 3 5 HDD installed 6 1 kg 13 41 Ib EMC CE FCC VCCI BSMI RCM KC Pegasus2 R2 Product Manual HARDWARE This section provides a brief introduction to the external hardware of the Pegasus2 R2 Please note that he appearance of the front of the enclosure will differ slightly according to the type of Media Pod that is inserted in the Media Bay Pegasus2
24. ROMISE Technology is committed to providing acturers may h ac e mot high quality sel stomers Our technical support is limited to PROMISE branded retail products Different ific respons b C OEM manufacturers rr have made unique modifications to the PROMISE hardware or software and they are resp ible for supporting their products Support News Room About PROMISE Partners Download Center Press Releases Our Company Media amp Entertainment Knowledge Base i Event Calendar Milestones Video Surveillance e Support amp RMA Success Stories Contact Us 51 Pegasus2 R2 Product Manual IMPORTANT Please read the Compatibly List for physical drives BEFORE purchasing new drives to install in Pegasus2 R2 2 Download the list from the PROMISE website REPLACING A PHYSICAL DRIVE A failed physical drive displays a red Drive Status LED on the drive carrier Failed physical drive Drive Status LED is red Activity LED is blue Check the failed drive then obtain a replacement drive of the same Type Hard disk drive HDD Interface SATA 3 Gb s or 6 Gb s e Spin speed 7 200 RPM or 15 000 RPM e Capacity Equal size or larger You do not have to install the identical make and model of physical drive However replacing with the Same make and model of drive makes the process easier and simpler You can replace a physical drive without shutting down the Pegasus2 R2 unit 52 Promise Technology To re
25. action would clear all data first Volume Name SSD Pod Pegasus2 R24 S USB Device 40 Promise Technology RAID CONFIGURATION Use the RAID Configuration menu to view the status of the current RAID configuration or to change the RAID configuration To view the status of the current configuration click on the RAID Configuration icon Basic information displayed includes the health status of the RAID capacity and RAID level There are two possible RAID types available for the Pegaus2 R2 RAID 0 or RAID 1 The two hard disk drives shipped with the Pegasus2 R2 are configured with a hardware RAID 0 This type of RAID is excellent for applications where high read write performance is desirable However it does not include redundancy that is if one of the hard disk drives fails the data contained on the RAID is lost So it is important to back up all data stored on the RAID 0 drive If you prefer to use a mirrored RAID 1 configuration you need to use the PROMISE Utility to change the RAID configuration Follow the instructions here to change the RAID configuration for the two 3 5 hard disk drives Important Changing the RAID configuration will erase all the data contained on the PROMISE RAID drive Be sure to back up all data before changing the RAID Note Once the RAID is created the RAID drive must be partitioned before it can be used When the RAID is changed go to the Partition menu Follow the instructions in
26. e Dashboard on page 34 CLOSING There are two ways close the PROMISE Utility PROMISE Utility icon Promise Utility Click the PROMISE Utility dropdown menu and choose Quit PROMISE Utility Press cmd Q 2 29 Pegasus2 R2 Product Manual UNLOCKING THE l in Mac By default the PROMISE Utility Ul is locked to prevent unauthorized changes to your RAID system When the Ul is locked you cannot change settings on the Pegasus2 R2 or any Pegasus or Pegaus2 unit that is connected and powered on To unlock the UI 1 At the lower left screen of the PROMISE Utility window click the closed lock icon The PROMISE Utility password dialog box opens Click the lock to make changes Type your password to allow Promise Utility ui to make changes s Name demo b Details 2 Type your Mac computer password into the Password field and click the OK button The lock icon changes to open and you can now add and delete logical drives make settings run background activities and update your Pegasus2 system DISPLAYING MULTIPLE PEGASUS PEGASUS2 UNITS The PROMISE Utility displays a separate window for each Pegasus unit connected by Thunderbolt cable and powered up Note that the utility menu for the R2 has fewer management items in the user interface than the R4 R6 and R8 models of Pegasus and Pegasus2 e To view a list of the Pegasus or Pegasus2 units click the View menu e To display a Pe
27. e provided and click the Confirm button Pegasus2 R2 5 Front View Back View Firmware Update f a Dashboard Physical Drive Partition RAID Configuration D Confirm WARNING ALL DATA on the RAID be LOST PI F will ease type CONFIRM to verify that you want to change mode Confirm Cancel 1 id Click the lock to prevent further changes A warning notice might appear notifying you that the disk is not readable Click the Ignore button then go to the Partition menu The disk you inserted was not readable by this computer Initialize Ignore Eject Follow the instructions in Change partition settings on page 37 to create a new partition 43 Pegasus2 R2 Product Manual FRONT VIEW The Front View active menu lets you view the components on the front of the Pegasus2 R2 Note that the toolbar icon for Front View does not appear in the default view Mac users can place the Front View and Back View icons in the toolbar see Customize the Mac user interface on page 33 for instructions on how to see place the icons into the menu toolbar at the top of the interface In Windows click on the Device drop down menu and select the Front View option to display the Front View menu Move the cursor over the drive carrier to display the information of the installed physical drive including the make and model of the hard disk drive physical capacity and operational status De
28. el However if you intend to create two or more partitions you can change the percentage setting to have different sizes for the partitions as long as the entire drive is used If you want to create another partition click the Add button again and supply a Volume Name again Notice that the default percentage for each partition is now 50 Continue to add partitions as desired When you have added all the partitions you want to create click on the Submit button The partition or partition you created will appear on the desktop after a few seconds They will also be listed in the Partition menu with capacity information Pegasus2 R2 73 T lt m 3 B B n Dashboard Physical Drive Partition RAID Configuration Front View Back View Firmware Update 3 Partition Physical Drive Capacity D TOSHIBA MQ01ABD100 1 TB Setting Pegasus2 R24 M Media 2 TB Setting ID Volume Name Capacity 0 RAID1 2 TB Format Open 39 Pegasus2 R2 Product Manual CHANGE MEDIA POD DRIVE PARTITION The procedure for partitioning and formatting the drive s in the Media Pod is identical to creating a partition in the RAID drive Partition SSD in Media Pod Windows Peg su About View Dashboard Device Global Management Help e 9 3 2 Dashboard Physical Drive Partition RAID Configuration Firmware Update Partition Physical Drive Samsung SSD 840 EVO 1TB Setting Please be careful this
29. er errors PROMISE Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits PROMISE Technology provides this publication as is without warranty of any kind either express or implied including but not limited to implied warranties of merchantability or fitness for a particular purpose The published information in the manual is subject to change without notice PROMISE Technology reserves the right to make changes in the product design layout and driver revisions without notification to its users This version of this document supersedes all previous versions Recommendations In this Product Manual the appearance of products made by other companies including but not limited to software serv ers and disk drives is for the purpose of illustration and explanation only PROMISE Technology does not recommend endorse prefer or support any product made by another manufacturer Promise Technology ABOUT THIS GUIDE This Product Manual describes how to setup use and maintain the Pegasus2 R2 unit It also describes how to use the PROMISE Utility software that you install and run on your Windows or Mac computer This manual includes a full table of contents chapter task lists and numerous cross references to help you find the specific information you are
30. ernal drive for the OS you are using Note that if you forget to do this a warning Improper ejection warning Mac message will appear telling you that a drive was not ejected properly Do not be concerned if this happens just click OK in The disk was not ejected properly If the warning menu and continue with the possible always eject a disk before partition creation steps unplugging it or turning it off To eject a disk select it in the Finder and choose File gt Eject The next time you connect the disk Mac OS X will attempt to repair any damage to the information on the disk A few notes to keep in mind about partitioning and formatting drives e Partitioning a drive whether it is the RAID drive or the Media Pod is basically the same Follow the instructions to partition unformatted drives to be used with your operating system e Partitioning in Windows will format the drive with NTFS usable in Windows e Partitioning in Mac will format the drive using the Mac file system Mac OS Extended e The example PROMISE Utility menus show here are on a Mac but the menus for Windows are nearly identical and the procedure is the same 37 Pegasus2 R2 Product Manual To change an existing partition or add a partition to a drive click on the padlock icon in the lower left corner or the utility interface to allow changes requires password in Mac OS and do the following 1 Click on the Partition icon 2 Expand the dis
31. es the Pegasus2 R2 is ready for use You can change the name of the drive in the Partition menu PROMISE 24 Promise Technology POWER MODES ON THE PEGASUS2 R2 The Pegasus2 R2 uses power saving and response features These are described below The automatic power features are e Sleep When your computer goes to sleep the Pegasus2 unit automatically shuts down e Wake When your computer wakes the Pegasus2 unit automatically powers on e Shutdown When your computer shuts down the Pegasus2 unit automatically shuts down e Restart After Shutdown When your computer powers up the Pegasus2 unit automatically powers up SHUTTING DOWN THE PEGASUS2 R2 The shuts down automatically if you turn off your Mac If you want to turn off the Pegasus2 without shutting down your computer follow the steps below To shut down the Pegasus2 R2 on a Windows computer 1 Eject the Pegasus2 by right clicking on the drive icon and choosing the Eject option 2 Press and hold the Power Button until the Power LED goes dark To shut down the Pegasus2 R2 unit on a Mac 1 Eject the Pegasus2 by right clicking on the drive icon and choosing the Eject option 2 Press and hold the Power Button until the Power LED goes dark 25 Pegasus2 R2 Product Manual DAISY CHAINING MULTIPLE PEGASUS PEGASUS2 UNITS Up to 6 Pegasus or Pegasus2 devices can be connected to each other and to your computer in a daisy chain sequential Thunderbolt co
32. g the utility Please read the setup and configuration sections that apply to the operating system you are using with the device Pegasus2 R2 Product Manual PROTOCOL SUPPORT Pegasus2 R2 has two Thunderbolt 2 ports as well as one USB 3 0 port Note that the USB 3 0 port and Thunderbolt 2 ports cannot be used simultaneously Pegasus2 R2 supports Thunderbolt 2 technology providing two channels with 20 Gb s of throughput in both directions simultaneously Thunderbolt 2 is compatible with the previous original version of Thunderbolt Thunderbolt and Thunderbolt 2 support daisy chaining up to six 6 high speed peripheral devices including external disks video capture devices and a Mini DisplayPort monitor USB 3 0 is available when Thunderbolt cannot be used to access the HDD storage Key BENEFITS e Rapidly ingest files from off site projects and edit at Thunderbolt 2 speeds e Use for streaming editing and backup e Ingest a variety of media formats using optional Pods e Reduce clutter on your desktop e Connect to non Thunderbolt systems with USB 3 0 e Media bay and optional Pods to access multiple media formats e Dual Thunderbolt ports to daisy chain up to 6 devices e Fully hot swappable drive bays e Reliable and fast hardware RAID Promise Technology SPECIFICATIONS Pegasus2 R2 supports 3 5 6 Gbps SATA HDD for the two hard disk drive bays The Media Bay accommodates one of three available types of Media
33. gasus or Pegasus2 unit in the PROMISE Utility click the View menu and choose unit you want to see Promise Utility Dashboard Device Hide Toolbar X S8 T Customize Toolbar Window Help Devices Pegasus R2 961 30 Promise Technology THE PROMISE UTILITY INTERFACE FOR PEGASUS2 R2 The PROMISE Utility interface consists of menus and icons each leading you to a specific function There are some differences in the user interface and in the way the menus are used in the Mac and Windows versions Functionally the utility is the same for both versions The PROMISE Utility interface on Mac Drop down menus in the Menu Bar on Pegasus2 R2 Dashboard Physical Drive Partition RAID Configuration Model Pegasus2 R2 Connection Thunderbolt Ga System Status Media Bay Device Capacity emp re TOSHIBA 1 100 1 TB 29 C 84 F Toolbar icons HDD Bay Storage Overview d RAID e Device Capacity Temperature E Run o Pegasus2 R2 S Media 4 TB 40 C 104 F A Temperature X Fan Status Operational Status Healthy Threshold Current Fan Speed tem Monitor Sys e Functional gt 500 RPM 1494 RPM Every 60 minutes Activate System Monitor will alert you when your TZ Temperature subsystem encountered a critical problem but also Martianus n Status Location Healthy Threshold Current Temperature Media Bay lt 55 C 131 F 29 C 84 F 5101 1 ESSI T2 Le
34. hour then restart the Pegasus unit Press the Power Button The Pegasus boots within a few seconds Power Supply The power supply used in the Pegasus unit is not field replaceable If there is any problem with the power supply contact Technical Support to make arrangements for a repair See Contacting Technical Support on page 130 59 Pegasus2 R2 Product Manual CONNECTION PROBLEMS Connection problem troubleshooting includes e Cables Daisy Chains CABLES While the installation of the cables and components was correct they don t function properly or at all because e Aconnector is dirty or corroded e A connector is loose or damaged e Acable looks OK outside but has an open circuit inside e wrong cable was used Use only Thunderbolt cables for the Thunderbolt connection DO NOT use Mini Display cable for the Thunderbolt connection Only use a USB 3 0 cable for a USB 3 0 connection Be sure to use approved cables because e They are the proper ones for your system e They are sold in brand new condition Daisy CHAINS If you have multiple Pegasus Pegasus2 units daisy chained together all Pegasus Pegasus2 units must be running to provide access to your volumes and the data they contain If you shut down a Pegasus Pegasus2 unit in the chain that unit and those below it are effectively disconnected from your computer If you shut down Pegasus Pegasus2 unit 1 your connection to Pegasus Pegasu
35. ications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help ICES NMB 003 Compliance This device complies with Canada ICES 003 Issue 5 CAN ICES 3 B NMB 3 B iv Promise Technology VCCI lt 772AAB IBSRIXTE AC CORES RERRCHHTOCCeE NEUTWRGTM CORBMIVAVPTLEVAYRRICMERL THEHENSE S ERSSe5ERCTCECMNHWET EURE Blo HED TEL RW VCCI B Muss 772A SE EAA oH PE ASA ASE UAA LCH Class B Device Please note that this device has been approved for non business purposes and may be used in any environment Including residential areas Pegasus2 R2 Korean KCC certification ID MSIP REM PMS Pegasus2R2 Pegasus2 R2 Media Pods HDD Pod Korean KCC certification ID MSIP REM PMS HDDPod SSD Reader Pod Korean KCC certification ID MSIP REM PMS SSDReaderPod CF SD Reader Pod Korean KCC certification ID MSIP REM PMS CFSDReaderPod Pegasus2 R2 Product
36. if the drive bay is empty Thunderbolt Link Drive Status Drive Activity The location of this LED varies depending on the type of Media Pod that is inserted However the LED behavior description is the same for the different drive types It lights blue if a drive is present blinks blue when there is activity on the drive and is dark if no drive is connected Media Pod Link Activity Pegasus2 R2 Product Manual Pegasus2 R2 back view Thunderbolt Ports USB 3 Port z Power Receptacle Thunderbolt Ports USB 3 Port Cooling Vents Power Receptacle Use a Thunderbolt cable to connect the Pegasus2 to a Thunderbolt ready computer This connection completes the physical link it is the path through which the SATA link is established Use this to connect the RAID drive to computers that are not equipped with a Thunderbolt port Note that the Thunderbolt connection cannot be used at the same time as the USB 3 0 connection One or the other can be used to connect the RAID drive to the computer The cooling vents on the back should be clear and unobstructed to allow proper airflow for disk and system cooling Note that the air intake vents located on the front of the enclosure should also be unobstructed Use only the power cord shipped with the device to connect the power Insert one end of the power cord into the power receptacle and insert the other end into a suitable power source such as a wall outlet
37. ion Pegasus2 is shipped with a RAID 0 or if you will swap out any of the hard disks shipped with the device The software utility installation package is located on the Pegasus2 Follow the instructions below to install the utility To install the Pegasus2 Software Utility 1 Double click on the Pegasus2 icon on your desktop to view the device contents oee example to right 2 Find the file R PROMISE Ultility dmg and double click on it to mount the virtual drive containing the installation software package R Promise Utility 318000009 R Promise Utility 318000 3 Double click on the PROMISE Utility pkg file to begin the software installation Install Promise Pegasus Software Welcome to the Promise Pegasus Software Installer 6 Introduction You will be guided through the steps necessary to install this software g The version number of the dmg file and pkg file will change as it is updated The version number used in this example is just for the purpose of illustration License Destinatli Select Installagign Type Installation e Summary Go Back Continue 20 Promise Technology The Welcome menu explains that software will be installed on the Mac Click the Continue button to proceed with installation Install Promise Pegasus Software 8 p License Agreement English n Introduction Eng 4 OEM SOFTWARE USAGE
38. ives disk arrays logical drives and spare drives mouse over the component with the red X x icon and click the Vievv button 57 Pegasus2 R2 Product Manual OVERHEATING Overheating is a potentially serious condition because the excessively high temperatures can lead to physical drive failure and controller malfunction Overheating usually results from e Fan failure Inadequate air circulation around the Pegasus unit FAN FAILURE The fan on the back of the Pegasus unit cools the entire enclosure including physical drives the RAID controller and the power supply The cooling fan is not field replaceable If there is any problem with a cooling fan contact Technical Support to make arrangements for a repair Pegasus cooling fan on back System cooling fan 1 58 Promise Technology INADEQUATE AIR CIRCULATION Air circulation around the Pegasus unit might be a more complex problem Check for these conditions e Accumulated dust or objects blocking the fans Less than a minimum of 13 cm 5 inches space between the back of the unit and the wall or other object e Ambient temperature above 35 C 95 F where the unit is operating To cool down a Pegasus unit e Correct any problems identified above Shut down the Pegasus unit Press and hold the Power Button for a few seconds until the LED turns red The PROMISE Utility displays the message Unable to connect to the device e Wait at least one
39. misapplication abuse natural or personal disaster or maintenance by anyone other than a PROMISE or a PROMISE authorized service center 65 Pegasus2 R2 Product Manual DISCLAIMER OF OTHER WARRANTIES This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above PROMISE disclaims any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warranties for fitness for any purpose quality merchantability non infringement or otherwise PROMISE makes no warranty or representation concerning the suitability of any product for use with any other item You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used PROMISE does not warrant that any product is free from errors or that it will interface without problems with your computer system It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly No other document statement or representation may be relied on to vary the terms of this limited warranty PROMISE s sole responsibility with respect to any product is to do one of the following a replace the product with a conforming unit of the same or superior product b repair the product
40. n Install on Mac on page 19 Other installation information and instructions include e Connect the power cord on page 23 e Connect to your computer on page 24 Power modes on the Pegasus2 R2 on page 25 e Shutting down the Pegasus2 R2 on page 25 Daisy chaining multiple Pegasus Pegasus2 units on page 26 e Using the USB connection on page 27 11 Pegasus2 R2 Product Manual PACKING LIST The Pegasus2 R2 box contains the following items e Pegasus2 R2 Unit includes two 3 5 hard disk drives installed in disk trays and inserted into enclosure e CF SD Reader Pod inserted into Media Bay e Power cord e Thunderbolt cable e USB 3 0 Type A to Type B cable e USB 3 0 Type A to Micro B cable e Quick Start Guide Optional additional equipment available for separate purchase include e SSD Reader Pod 2 5 Hard Disk Drive Pod WARNING The fan contains hazardous moving parts Keep fingers and other body parts away 12 Promise Technology INSTALL ON WINDOWS COMPUTER Pegaus2 R2 is shipped with a hardware RAID that can be used on a Windows computer But the RAID 0 drive needs to be partitioned and formatted with a file system NTFS usable in Windows Install the driver and software on the Windows system then partition the RAID drive or change the RAID and partition it using the PROMISE Utility software designed for managing and monitoring the device SYSTEM REQUIREMENTS FOR WI
41. nnection To daisy chain multiple Pegasus and or Pegasus2 units 1 Connect a Thunderbolt cable from one of the Thunderbolt ports on the back of your computer to one of the Thunderbolt ports on the first Pegasus Pegasus2 unit Connect a second Thunderbolt cable from other Thunderbolt port on the first Pegasus Pegasus2 unit to one of the Thunderbolt ports on the second Pegasus Pegasus2 unit Thunderbolt daisy chain connections iMac used for this example any computer with a Thunderbolt port can be used Thunderbolt port Thunderbolt ports Pegasus2 M4 Peg Thunderbolt ports Pegasus2 R2 LU ine 26 Promise Technology Using THE USB CONNECTION The Pegasus2 R2 as well as the Media Pods feature a USB 3 0 connection The USB 3 0 connection is available for computers that do not have a Thunderbolt port The main limitation for using the USB 3 0 connection is speed since USB 3 0 connection is slower than Thunderbolt Also if the Media Pod is inserted into the Pegasus2 R2 it will not be accessible However you can remove the Media Pod from the enclosure and connect it directly to your computer with the USB 3 0 cable included with the shipment There are two USB cables shipped with the Pegasus2 R2 one is for connecting the enclosure to a computer the other is used to connect a Media Pod to a computer Note When the the computer is connected to the Pegasus2 R2 via the USB 3 0 port any drive in the Media Bay Media Pod
42. oard is the first menu displayed when you launch the utility The various submenus in the Dashboard display status information see table below for description Use the System Monitor pull down menu to change frequency of system monitor functions Provides a summary of the RAID fan and temperature status The color coded icons let you know the condition of the hardware at a glance The green yellow and red colored icons indicate the following conditions The green check mark indicates healthy status System Status e The red X indicates failed or critical status If this appears there is a serious problem with the component m The amber exclamation point indicates there is a problem vvith the component Use this to change System Monitor settings or to disable it This feature is used to monitor the health of various components including hard disks and the RAID If it detects problems that might develop in the RAID System Monitor physical drives or other parts of the system where some predictive analysis is possible it will change the alert status accordingly and display the status in the dashboard or other menus in the utility Note that the more frequently a system check is conducted Lists the basic information of the Media Pod if one of the available pods Media Bay are installed Information includes device type storage capacity and temperature HDD Storage Bay Basic status information of the hard
43. oduct to PROMISE Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s PROMISE may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit is under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer PROMISE pays for outbound standard shipping charges only You must pay for any additional shipping options such as express shipping and return of the defective part or unit IMPORTANT Obtain an RMA number from Technical Support before you return the product and write the RMA number on the label The RMA number is essential for tracking your product and providing the proper service 68 PROMISE TECHNOLOGY INC 2015 PROMISE Technology Inc All Rights Reserved
44. oolbar icons 1 From the PROMISE Utility window click the View menu and choose Customize Toolbar The toolbar options dialog box appears 2 Doone or both actions are needed e Click and drag an icon from the dialog box to the toolbar to add the icon Click and drag an icon from the toolbar to delete the icon 3 When you are finished click the Done button Drag menu icons into the toolbar from the customize user interface menu r 9g 3 CCE m Dashboard Physical Drive Partition RAID Configuration Model Pegasus2 R2 Connection Thunderbolt Gu System Status amp Media Bay Device Capacity Temperature TOSHIBA MQ01ABD100 ITB 29 C 84 F Q HDD Bay Storage Overview RAID eo Device Capacity Temperature X En Pegasus2 R2 S Media 4 TB 40 C 104 F AA Temperature X Fan Status Operational Status Healthy Threshold Current Fan Speed System Monitor aa y o Functional 500 RPM 1494 RPM Every 60 minutes 1 Activate System Monitor will alert you when your subsystem encountered a critical problem but also descreases the performance to your subsystem when 2 Temperature you re doing 1 0 Status Location Healthy Threshold Current Temperature Media Bay 55 C 131 F 29 C 84 F HDD Bay slot 1 lt 55 C 131 F 37 C 98 F HDD Bay slot 2 3595 Isl 40 C 104 F A Click the lock to make changes 33 Pegasus2 R2 Product Manual DASHBOARD The Dashb
45. or a power strip Promise Technology Menia Pops The Pegasus2 R2 includes a CF SD Reader Pod Other Media Pods available for purchase include an HDD Pod and SSD Reader Pod These are described below The Media Pod can be removed from the Pegasus2 R2 enclosure and connected via the included USB 3 0 cable USB 3 0 Type A to Micro B directly to a computer To remove the Media Pod perform the drive ejection procedure according to the operating system you are using then press the eject to the right of the Media Bay to unseat the physical drive enclosed in the Media Pod You need to push the eject button hard to pry the pod loose Once ejected it should slide out easily Perform a drive eject procedure in Windows or Mac then press the eject button to physically remove the Media Pod front end of Media Pod insert this end into Media Bay USB 3 0 Micro B insert SATA connection used for Thunderbolt Pegasus2 R2 Product Manual CF SD Reader Pod empty Empty CF SD Reader Pod inserted into Pegasus2 R2 CF SD READER Pop The CF SD Reader Pod includes one slot for CF Compact Flash memory and one slot for SD Secure Digital cards The memory cards are not included with the shipment To use the memory cards just insert CF or SD memory into the appropriate slot and use the PROMISE Utility to format the drives Then follow instructions in Partition on page 37 to format the drive SSD Reade
46. p down menu and choose the Physical Drive option or click on the Physical Drive icon in the toolbar to display the Physical Drive menu This menu displays basic information on the physical storage installed in the device including the hard disk drives and storage in the Media Bay The information includes the location model of storage capacity and current temperature Pegasus2 R2 f m 3 hu S La Dashboard Physical Drive Partition RAID Configuration Front View Back View Firmware Update Physical Drive List Location Model Name Capacity Temperature Media Bay TOSHIBA MQ01ABD100 1 TB 29 C 84 F Location Model Name Capacity Temperature HDD Bay slot 1 Hitachi HUA723020ALA640 2 TB 37 C 98 F HDD Bay slot 2 Hitachi HDS722020ALA330 2 TB 39 C 102 F 36 Promise Technology PARTITION Use the Partition menu to check the status of an existing partition or partitions on storage in the HDD bays or in the Media Bay The default storage configuration uses a single partition However you if have changed the RAID configuration installed new storage drives or if you want to add one or more partition to the installed storage use the partition menu Note that any change to existing partition arrangement will delete all data on the storage drive Make sure you back up any data you wish to save CHANGE PARTITION SETTINGS If a drive is already partitioned first eject the drive using the standard eject process for an ext
47. place a physical drive 1 Press the release button to unlock the drive carrier The drive carrier handle swings out 2 Grasp the handle and gently pull the drive carrier out of the Pegasus unit and place it onto a static free surface 53 Pegasus2 R2 Product Manual 1 Remove the four mounting screws then slide the failed drive out of the carrier Mounting screw Physical drive Mounting screw Mounting screw Mounting screw Drive carrier handle 2 Place the replacement drive into the carrier then install the four mounting screws Tighten the screws just until they are snug Position the drive carrier handle in outward position and slide the drive carrier back into the Pegasus unit 3 Press the drive carrier handle inward until it locks 54 Promise Technology PHYSICAL DRIVE WARNING MESSAGE If you see messages that says ajar HDD from the backplane you must reseat the physical drives To reseat the physical drives 1 Onthe Pegasus unit press and hold the Power Button LED until it turns red 2 Wait until the Power Button LED goes dark 3 For each drive carrier press the Release button pull the drive carrier part way out of the unit then press the drive carrier back in until it locks oee Replacing a Physical Drive on page 126 4 Press the Power Button LED to power up the Pegasus unit 25 Pegasus2 R2 Product Manual UNREADABLE Disk WARNING Your Pegasus logical drive di
48. play for the storage item you want to partition 3 Click on the Settings button for the storage you want to partition Pegasus2 R2 D 2 Dashboard Physical Drive Partition RAID Configuration Front View Back View Firmware Update Partition Physical Drive Capacity b TOSHIBA MQO1ABDIOO0 1 TB Setting Pegasus R2 M Media 2 TB Setting ID Volume Name Capacity There is no partition 4 Click the Add button Pegasus2 R2 3 9 9 Bs 2 Dashboard Physical Drive Partition RAID Configuration Front View Back View Firmware Update S Partition Physical Drive Capacity b TOSHIBA 100 1TB Setting b Pegasus2 R24 M Media 2 TB Setting Setting Please be careful this action would clear all data first Percentage Capacity Volume Name Add Submit Cancel 38 5 Promise Technology Type a Volume Name for the new partition The percentage of the drive that will be partitioned must add up to 100 If you are creating just one partition the default percentage is 100 Pegasus2 R2 9g 9 H 2 Dashboard Physical Drive Partition RAID Configuration Front View Back View Firmware Update Partition Physical Drive Capacity b TOSHIBA MQ01ABD100 1 TB Setting D Pegasus2 R2 M Media 2 TB Setting Setting x Please be careful this action would clear all data first Volume Name Percentage Capacity Untitled 100 2 TB D Add Submit Canc
49. r Pod empty Empty SSD Reader Pod inserted into Pegasus2 R24 Sea de cy gasus R2 Ts 7 Promise Technology SSD READER Pop Insert an SSD drive into the slot and use the PROMISE Utility to format the drives Then follow instructions in Partition on page 37 to format the drive To insert the SSD orient the drive right side up and make sure power and SATA contacts are on the edge being inserted into the slot Then slide into the slot until the it clicks into position indicating itis properly seated in the Media Pod container Pegasus2 R2 Product Manual 2 5 HDD Pod j 2 5 HDD Pop The 2 5 HDD Pod includes a 1 TB drive installed It is shipped ready for use Follow follow instructions in Partition on page 37 to format the drive 2 5 HDD Pod inserted into Pegasus2 R2 hom 2 R24 ie 1 1 10 Promise Technology INSTALLATION AND SETUP This chapter covers installation and setup of the Pegasus2 R2 on Mac and Windows computers However since the process is a little different for the different operating systems the hardware installation and setup procedures are presented in separate sections according to the type of OS used Follow the procedure according to the instructions for the operating system that is being used with the Pegasus2 R2 The Windows installation is covered in Install on Windows computer on page 13 The Mac installation is covered i
50. re else Click Next to continue Pegasus Utility InstallShield Wizarc Choose Destination Location Select folder where setup will install files Setup will install Pegasus Utility in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder Destination Folder C Program Files x86 Promise Pegasus Utility InstallShield 4 To begin installation click the Install button Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation If you want to review or change any of your installation settings click Back Click Cancel to exit the wizard InstallShield 5 When the installation is completed click Finish to exit the wizard InstallShield Wizard Complete The InstallShield Wizard has successfully installed Pegasus Utility Click Finish to exit the wizard lt Back Finish Cancel 18 Promise Technology INSTALL ON Mac The Pegasus2 R2 is shipped ready to use with a Mac computer Follow the instructions in this section to connect and power on the device Install the PROMISE Utility on the Mac system for monitoring and managing the Pegaus2 R2 and other connected Pegaus2 or Pegasus devices SYSTEM REQUIREMENTS FOR Mac The Pegasus2 R2 and PROMISE Utility software for Mac can be used on a Mac computer equipped with a Thunderbolt port running Mac OS X 10
51. s2 unit 2 is lost 60 Promise Technology CONTACTING TECHNICAL SUPPORT PROMISE Technical Support provides several support options for PROMISE users to access information and updates We encourage you to use one of our electronic services which provide product information updates for the most efficient service and support Promise offers local Phone Support for Pegasus2 during normal business hours Monday to Friday Please check the Contact Us page for phone numbers of local Phone Support and other contact information PROMISE E Support https support PROMISE com PROMISE web site http www PROMISE com When you contact us please have the following information available e Product model and serial number BIOS firmware and driver version numbers Adescription of the problem situation System configuration information including motherboard and CPU type hard drive models SAS SATA ATA ATAPI drives amp devices and other controllers Return the product to your dealer or retailer or contact Promise technical support for instructions before shipping the product 61 Pegasus2 R2 Product Manual United States 580 Cottonwood Drive Milpitas Ca 95035 USA Technical Support E Support https support PROMISE com Web site http www PROMISE com Australia Technical Support E Support https support PROMISE com Web site http www PROMISE com EMEA Netherlands science Park Eindhoven 52
52. se Utility H Hide Others X 38H Show All Quit Promise Utility 0 48 Promise Technology TROUBLESHOOTING This chapter deals problems you might encounter with your Pegasus2 R2 unit and how to resolve them e Checking LEDs on page 50 Replacing a Physical Drive on page 52 Pegasus2 R24 LED indicators including 2 5 HDD pod Power button System Status LED Thunderbolt connection LED R2 25 HDD HSE Status Activity LED Drive Status LED Um Drive Activity LED USB connection LED remains dark if Thunderbolt is connected 49 Pegasus2 R2 Product Manual CHECKING LEDs All LEDs including the Thunderbolt and USB 3 0 connection indicators light blue to indicate normal function The System LED located on the power button and the Drive Status LED indicators on the front of both drive carriers and the Media Pod can light red or orange to indicate a problem with the physical drive or the RAID on the 3 5 HDD TROUBLESHOOTING USING LEDs Use the LED indicators for troubleshooting problems Use the table below for quick reference Dark No power powered off Power off Power off no disk disk carrier not inserted disk carrier not inserted short duration booting up or RAID degraded shutting down RAID rebuiliding long duration RAID 1 rebuilding RAID problem Fatal error in RAID high tem Fatal error in RAID perature threshold exceeded Fan failure Thunderbolt USB 3 0 Media Pod Link Act
53. splays on the computer s desktop as a removable drive icon right If your computer s operating system recognizes a logical drive but cannot access it the computer might display a warning message See Figure 6 Warning message The disk vou inserted was not readable by this computer Pull h Initialize Normally you never see this warning message for Pegasus logical drive because the PROMISE Utility formats your logical drives automatically If the warning message appears try using the computer s disk utility to REPAIR the problem logical drive For more information see the utility s online help or the computer s User Manual If the disk utility cannot repair the logical drive contact Technical Support for advice and assistance See Contacting Technical Support on page 127 56 Promise Technology SUBSYSTEM PROBLEMS Subsystem problem troubleshooting includes e Diagnosing a Subsystem Problem e Overheating Power Supply DIAGNOSING A SUBSYSTEM PROBLEM Check System Status on the Dashboard tab If a yellow T or red X e appears in the System Status box 1 Click the name link of the component with the red X e icon System Status box on the Dashboard all hardware function normal The list containing the problem component displays In the case of a high temperature issue shown in the example above the Component List displays 2 For physical dr
54. type the word confirm in the field provided and click the Confirm The process will take several seconds When it is completed you will be prompted to restart the Mac Restart your Mac and continue to use the Pegasus2 R2 46 Promise Technology UPDATING FIRMWARE iN WiNDOWS For best performance it is a good idea to keep the Pegasus2 R2 firmware up to date The update procedure is used for the controller and other system hardware Download the latest firmware from the PROMISE website at www PROMISE com support download aspx and place the file on your computer To update the firmware 1 Click the Firmware Update icon 2 Click the Choose File button and locate the bin file you downloaded from PROMISE 3 Click the Submit button 4 n the Confirmation box type the word confirm in the field provided and click the Confirm button X Pegasus2 R2 S 2 Dashboard Physical Drive Partition RAID Configuration Firmware Update A Firmware Update Warning 1 Please do not navigate to any other screen until the Firmware Update operation is complete 2 Make sure your system does not go to sleep or get turned off during the upgrade process 3 Once the Pegasus2 R2 update is complete it must be shutdown or power cycled in order for the new firmware to take effect Controller Firmware Update Update firmware on Pegasus controller Progress Status Image Update completed Please shutdown or power cycle Pegasus to make
55. upport Log In Sign Up b R v 6 Download Center Knowledge Base e Support amp Services amp Training amp ServicePlus Open Linux Live Chat RMA Warranties Certification Support Home Download Center Keyword search What can we help you find Products Documents Search Or directly select the model below Current products Legacy products Virak Ness 5 FileCruiser a Pegasus2 Series Pegasus Series Pegasus J2 Series Pegasus J4 Series Pegasus2 R8 Pegasus R4 Pegasus J2 256G Pegasus J4 Pegasus2 R6 Pegasus R6 Pegasus2 R4 Pegasus2 M4 Pegasus2 R2 2 14 Promise Technology INSTALL DRIVER AND SOFTWARE ON WINDOWS When you use the Pegasus R2 with a Windows computer make sure to first install the driver and software package before you connect the Thunderbolt cable Get the latest Windows driver and PROMISE Utility from the PROMISE website Important Install the Windows driver BEFORE connecting the Thunderbolt cable to your computer INSTALL Winpows DRIVER 1 2 To install the driver on a Windows computer double click on the installation file to launch the InstallShield Wizard In the InstallShield menu click on Next to continue with the driver installation Welcome to the InstallShield Wizard For Pegasus R2 The Install5 hield Wizard will install Pegasusz 2 on your computer Ta continue click Mest Back Cancel 15 Pegasus2 R2 Product Manual 3
56. vice Front View display menu Mac R2 AT Pegasus2 irmware Update ra i i e I B Back View Dashboard Physical Drive Partition RAID Configuration Front View F F3 Front View id Click the lock to prevent further changes 44 Promise Technology Back View The Front View active menu lets you view the components on the front of the Pegasus2 R2 Note that the toolbar icon for Front View does not appear in the default view Mac users can place the Front and Back view icons in the toolbar see Customize the Mac user interface on page 33 for instructions on how to see place the icons into the menu toolbar at the top of the interface In Windows click on the Device drop down menu and select the Back View option to display the Back View menu Hover the cursor over the fan vent to view health status of the system fan Device Back View display menu eoo Pegasus2 R24 j CH 3 Dashboard Physical Drive Partition RAID Configuration Front View Back View Firmware Update g Back View Current Fan Speed 1493 M id Click the lock to prevent further changes 45 Pegasus2 R2 Product Manual UPDATING FIRMWARE IN Mac For best performance it is a good idea to keep the Pegasus2 R2 firmware up to date The update procedure is used for the controller and other system hardware Download the latest firmware from the PROMISE website at www PROMISE com support download aspx
57. wered on the Pegasus2 R2 will power up as soon as the power is connected See Power modes on the Pegasus2 R2 on page 25 To establish the Thunderbolt connection 1 Connect a Thunderbolt cable from one of the Thunderbolt ports on the back of the Pegasus2 R2 to the Thunderbolt port on your computer 2 The Pegasus2 R2 is plugged into a power source and the computer is running the Pegasus2 R2 will power on and begin to boot up See Power modes on the Pegasus2 R2 on page 25 for information on power up and shut down behavior You will notice the following Power Button LED lights orange at first then blue e drive carrier Power Status LEDs light blue e The Thunderbolt Link LED on the front of the device lights blue Drive appearance in Windows Click the Computer icon on the Windows to view the drives installed on your computer The Pegaus2 R2 should appear with the name you gave it in the partitioning and formatting procedure 4 Hard Disk Drives 6 Windows C Data D RECOVERY E 67 0 GB free of 200GB S 133 GB free of 244 GB SS 1 38 GB free of 9 81 GB 3 2 G RAIDO Windows E eei e lt lt SS 580 GB free of 75 0 GB SS 193GB free of 223 GB SS 517 TB free of 545 TB 4 Network Location 1 C fileserver By_Personal Z Drive appearance on Mac Desktop The PROMISE RAID storage drive icon appears on your desktop This indicat

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