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7.4 User Manual - BeAware Corporate

1. 33 7 1 SORTING THE 9 34 7 2 PRINTING THE CAPTURED DATA eem emere ene rene hse rrse rre rrrerrre rre rrr eris 34 7 3 DELETING RECORD ise eet REOS ee 34 8 MONITORING GHATS eu oen aa ano unis 35 8 1 SORTING THE 9 36 8 2 PRINTING THE CAPTURED DATA cecccecccececececececcecececucecececececeeenteneeeneeeneseneeenees 36 8 3 DELETING RECORD ERU E D 36 9 MONITORING E MAMiiisicrccacedssceaseicvesaseddvecaseudvenasedsseuaseudvenasediseeaseudveuasedsieatinuas 37 9 1 SENT EMAl E te y evene pese ro E 37 9 2 RECEIVED EMAIL 00 c0ecceeeceeeceeeceeeceeecueecaeeceeeceeecaeecaeeceeseesueesueeceeestesneeeneeenees 39 10 TAKING SCREEN 41 10 1 SORTING THE RECOBDS bere Ir Re IE b ARI RP RP E RENE 41 10 2 PRINTING THE CAPTURED DATA eem III em 42 10 3 VIEWING AS SLIDE SHOW eeeeene m III emen mre hnn rente rentrer tren rentrer rens 42 10 4 DELETING R
2. Qu Tha and paccword lets remote machunes Sarcrat m Im d atray to the Bedlwware Username adan Passwort 77 at Screen Capture 14 Slide Show You can set the following options while viewing the Screen Captures in the slide show e You can view the slide in Normal Fast or Slow mode by selecting the desired mode from the drop down list given e The Screen Capture Slide Show gives the information on which day date and time the screen was captured e You can Play Pause or Stop slide show by clicking the following buttons Play Button Displays the slide show Pause Button Pauses the slide slow Stop Button Stops the slide slow e You can double click an image shown in the slide show to view it in full screen Document Version 1 0 43 BeAware Corporate Edition Ascentive User Manual 10 4 DELETING RECORD To delete a particular record select it from the grid and click Delete button delete all records click the Delete button ib Clicking Delete All button deletes all the records for the selected fields and not just the displayed records Document Version 1 0 44 BeAware Corporate Edition User Manual Ascentive 11 MONITORING WEBSITES Web Sites tab displays URLs of the web sites visited by user BeAware version 7 4 supports latest versions of the following web browsers
3. Search Activity PC Activity Alerts Top Chat Partners Relationship 2 Emails 5 Past Month Profiler E Users Most Frequently Using v Past 6 Months t BCE Reports op Mail Senders Past Year op Mail Recipients O Specify Dates ost Frequently Used Webmai m Webmail Services Used in the Z Webmail Services Used in the sh Users E webr 3 From 12 01 02 PM 12 01 02 PM lt System Settings gt Settings ime Workgroups Generate Report Screen Capture 23 Report Settings The following screen shot displays the Top Applications Executed Report Document Version 1 0 63 BeAware Corporate Edition ntive User Manual BCE Top Applications Executed gt Save Print Zoomin Zoom Zoom Send Report s E Mail Exit BeAware Corporate Edition Top Applications Executed Reporting Period 01 02 2007 03 13 49 PM To 01 02 2008 03 13 49 PM User s Included mrunal kandekar administrator Machine s Included KMRUNAL Top Applications Executed BCSAdmin Remote Desktop Connectio Internet Explorer Outlook Express Windows Explorer Caption BCSAdmin Remote Desktop Connection Internet Explorer Outlook Express Screen Capture 24 Top Applications Executed Report 16 3 ViEWING WORKGROUP BASED REPORTS If you choose to view reports based on Workgroups you w
4. Ascentive BeAware Seryer Admin View Create or Modify Workgroups of PCs or Windows Users Existing Workgroups BCE BCE Team Consumer Consumer members e and Edit e Delete 7 20 delete All Document Version 1 0 27 BeAware Corporate Edition Ascentive User Manual 6 1 1 Creating a new User To create a new user click the Create button and provide the necessary information in the following fields e Username Enter username for the user Password Enter the Password for the user First Name Enter First Name of the user Last Name Enter Last Name of the user Job Title Enter the Job Title of the user Description Enter description for the user 6 1 2 Saving user information To save the data of the new user 1 Click Save User Information button A dialog box appears to confirm password Confirm password 2 Enter the password 3 Click OK The following message appears x 2 User information saved The information entered for the new user is saved and the user is listed in the Users list 6 1 3 Deleting a User To delete the record select any user and click the Delete button The user is be deleted from the user group A Itis mandatory to have at least one Admin User Document Version 1 0 28 BeAware Corporate Edition Ascentive User Manual 6 2 MANAGING WORKGROUPS 6 2 1 Creating a Workgroup The Workgroup screen displays all the e
5. 5 1 3 REFERENCES esed 5 2 SYSTEM DESCRIPTION eo ANAA RANAR AARAA EARRAN RRRA HARRA 6 2 1 APPLICATION emen rne hrne rne trie rrre trier rre 6 3 LOGGING IN TO BEAWARE eene hun h run k rank rank sna ask ask sna sna anna 7 4 ACTIVATING THE LICENSE ccs cii eoa eoa eo 11 4 1 LICENSE 11 4 2 LICENSE MANAGER 11 4 3 ADDING A re rrr err renis 13 4 4 DELETING A LICENSE uester dece ce ia EE Cun 14 5 CONFIGURING SYSTEM SETTINGS anat uana anna nnn 15 5 1 CONNECTION STATUS ceeseeenee eee eI nhe nennen rer rentrer rrt EAEAN EENET AANEREN EAn 15 5 2 BAGKU P RESTORE une Ud dE Hove M ITI EE 16 5 3 SERVER ALERTS sec inocente wound edi EU E RIA 19 5 4 DATA rre rre trie rre rr renis 21 6 CREATING USERS AND WORKGROUPS cernere rne nnnm nnnm anna ne ranas 27 6 1 MANAGING USERS sessseeene ee em emere erkent errr rrr EnA rre rere rre rre rre rre re 27 6 2 MANAGING WORKGROUPS isssesee emen ener rrr rrr rE EEEE niet rre rrre trie rrr rsen 29 7 MONITORING APPLICATIONS
6. Mail Server Configuration Set SMTP server settings for sending alert mails Mote Only enter username and password if your outgoing SMTP server requires them Mail Server The address of your outbound email server pese E mail Address This address is where you want all of your BeAware alerts to be sent m The following fields should only be filled out if your Outgoing Email Server requires a Username and Password otherwise they should be left blank SMTP Username SMTP Password Close Screen Capture 19 Mail Server Configuration Here you need to set SMTP server setting for sending alerts mails Mail Server Mandatory Field Enter the mail server address through which mail will be sent E mail Address Mandatory Field Enter a valid email address which uses the SMTP server to send the mail Username Enter username used to logon the SMTP server Password Enter password set for the SMTP server To save a record click the Save button To cancel saving the record click the Close button The setting is based on keyword s that you specify in the keywords text box Select the category for which alert setting needs to be done ie Applications Chats Emails Web sites data Document Version 1 0 56 BeAware Corporate Edition ve User Manual 14 2 SETTING AN ALERT FOR ANY CATEGORY To configure an alert for any category 1 Click the New button f
7. Select type of backup operation amp PC Activity Alerts Immediate Backup C Scheduled Backup e Ernestus Backup Scheduler rofiler ti BCE Reports Backup Folder B amp Backllp On t 7 10 2009 Normal Backup ILOBSBAM Settings Delete data after backup Chang Beer Auto rename backup folder name with date System Settings Workgroups Backup Now Set Rules de Overview Restore a Source Folder Select Folder Restore Now Reset About ib Screen capture images are excluded from backup You should manually backup the images Document Version 1 0 16 BeAware Corporate Edition Accontive User Manual 5 2 1 Normal Backup Process 5 2 1 1 One Time a Immediate Choose this option for one time backup Specify the Backup Backup Folder Name in the box and select backup options Click Backup Now to take the backup b Scheduled This option allows you to schedule backups Select the Backup option select the scheduling options and click Set Rules button to schedule backup c Backup Folder Enter Folder Name which you wish to appear where your Name backup of database is kept d Normal Backup Select Normal Backup for taking the backup and keeping the current working database e Delete data after Select this option if you wish to delete the current working backup database after taking its backup f Auto Rename Select this option if you wish the system t
8. BeAware Corporate Edition Ascentive User Manual 16 1 2 Chats The Chats report section allows you to view the following reports The Users Chatting Most Frequently report shows the top five users who are chatting most frequently The Favourite Chat Clients report displays the chat clients used for chatting BeAware supports AIM GTALK ICO MSN SKYPE Yahoo and WLM The Top Chat Partners report shows the chat partners chatting frequently 16 1 3 Emails The Email report section allows you to view the following reports The Users Most Frequently Using Webmail report shows the users using webmail most frequently The Top Mail Senders report shows the users sending the mails most frequently The Top Mail Receivers report shows the users receiving mails most frequently Most Frequently Used Webmail Services report shows top five webmail services frequently used Webmail Services Used in the Most Received Mails report shows top five webmail services used in received mails Webmail Services Used in the Most Sent Mails report shows top five webmail services used in sent mails 16 1 4 Websites You can view Top Web Sites Visited and Top Web Site Visitors reports The Top Web Sites Visited report shows the most frequently visited web sites Instead of displaying lengthy URL addresses BeAware truncates the URL and displays only the domain name thus avoiding confusion and bringing cl
9. Subject displays the subject of the mail which the user has sent e CC Displays the CC information of the mail Windows Username Displays the logged in user s name on the target You can sort the records based on the following fields Simply click the respective column header to sort the records by that field Time Sent To e CC Subject Windows Username Document Version 1 0 52 BeAware Corporate Edition Ascentive User Manual 13 3 2 2 Received Mail If Received Mail option of Search Criteria is selected Time Sent Received Displays the date and time the user received the mail From Displays sender s email address Subject Displays the subject of the mail which the user has received e CC Displays the CC information of the mail Windows Username Displays the logged in user s name on the target d You can sort the records based on the following fields Simply click the respective column header to sort the records by that field e Time Sent e From e CC Subject e Windows Username 13 3 2 3 Sent Mail and Received Mail If both Sent Mail and Received Mail option of Search Criteria is selected Time Sent Received Displays the date and time the user sent mail Displays receiver s email address to which the mail was sent From Displays sender s email address Subject displays the subject of the mail
10. You can sort the records based on the following fields Simply click the respective column header to sort the records by that field Startup or Shutdown Time e Activity e Machine Name e Windows Username Document Version 1 0 47 BeAware Corporate Edition Ascentive User Manual 12 2 PRINTING THE CAPTURED DATA You can print the captured data as a HTML page To do this click the Print Print All Pages button Print Application Item You are presented with three options summary Print All Pages 1 Select this option to print all the records as shown on the screen 2 A date filter dialog appears Date Filter x Select the Date Range to filter the records and click Ok Click on cancel to view all records From 98 02 2009 09 02 2009 gt caneri 3 Choose a date range for which you wish to print the captured data and click the OK button The records captured for the selected period are displayed Clicking Cancel displays all the captured records Print Application Item Choose this option to print the selected record Print Application Summary Choose this option to print a summary of the captured data An HTML page opens displaying the currently captured data You can print this as an HTML page 12 3 DELETING RECORD To delete a particular record select it from the grid and click Delete button To delete all records click the Delete button ib Cli
11. select it from the grid and click Delete button delete all records click the Delete button Clicking Delete button deletes all the records for the selected fields and not just the displayed records 9 2 RECEIVED EMAIL BeAware Server Admin Logged In As Ascentive BeAware 1 Logge Server Admin PC Activity Windows Username All Users z Machine Name Machines 3 Applications Chat Sessions qu Screen Captures 11 Web Sites Emails e Screen Captures Web Sites Windows Sessions 9 Search Activity A Richard Mark PC Activity Alerts Fri 05 29 2009 01 11 02 Steve Adward Relationship Fri 05 29 2009 12 38 36 Cox Manzil Profiler Fri 05 29 2009 12 15 36 PM Monica Sim RE Update RS Tool Swapnil Gulhane ti BCE Reports Fri 05 29 2009 09 42 08 Stuart Cox Vikas Shamma is on leave today Fri 05 29 2009 09 41 54 AM Steve Adward Happy Birthday NAGPUR Settings Fri 05 29 2009 09 40 23 AM Steve Adward Re From yahoo Tabbed to many testascentive ral Users 1 System Settings em i Workgroups We Overview About Click on the Received email button to view the emails received by the user The following details are displayed Time Received Displays the date and time when the user received the mail e From Displays the email address of the sender
12. 10 Seat 10 Server 1 Server 1 To add a license first select the category of the license above and then click the Add NS 4 Activate GQ Delete Product License Manager page displays the following information e Serial Number Displays the serial number entered for the concerned server admin or agent The close Lock icon displays that the category Serial Number is not activated The open Lock icon displays that the category serial number is activated e Verification Key Displays the verification key that has been allotted to the concerned server admin or agent e License Count It displays number of licenses allotted to a particular category Ascentive BeAware Server Admin Connection Status ig amp Backup Restore Server Alerts J Data Management Product License Manager License Category v Select the License Category you want to manage Serial Number Verification Key License Count C80FEBD55F14C28E 43247435602D 7FB1 10 Document Version 1 0 12 BeAware Corporate Edition tive User Manual 4 3 ADDING A LICENSE The License Manager tab allows registration of various categories of BeAware Corporate Server 1 Selecta category from the License Category drop down list BeAware Server Admin Logged In As BeAware Gorver Admin PG Activity Connection Status ig amp Backup Restore WW Server Aler
13. Turaskar Email vturaskar blackburn205 gmail com p Chat ei vturaskar Neeraj Halder 7 Chat vaibhav turaskar Ascentive Anjali Udar 6 Email Vi Cumser Madal se v Legends ea Chat m Email z Screen Capture 20 Relationship Profiler Screen The Relationship Profiler screen displays the following information Select Windows UserName Select Machine Name Select From Date Select To Date From date To date shows all Email and Chat transactions between two dates 5 Select Category You must Select least one category Email and Chat transactions Email Email communication of sender and receiver Chat Chat between two people 6 Click Show You can see the selected information in table format From Windows User Name display e To Recipient name display Total Total transactions between sender and receiver display Email or Chat category display Document Version 1 0 58 BeAware Corporate Edition i cente User Manual dim e Navigation Buttons Select Previous or Next buttons to see the records or you can also type the page number for which you wish to see records Select Email or Chat transaction and double click to View the content of that particular email or chat The Relationship Details window opens Information Details View Relationship Details A Em iE ra 58 deep
14. Version 1 0 24 BeAware Corporate Edition Ascentive User Manual ie Browse For Folder x H m about algorithms LJ LJ APFViewer L APFViewer Old Archive J Database L CleanUp LJ LJ eRROR LJ images Installshield Practice MCTS 1 Microsoft New Folder on swapnilg Create Folder Cancel 5 Create Folder allows you to create a new folder at a selected path 6 Click Ok to select the folder and close the Browse for Folder screen A confirmation message box appears which shows the number of records selected for archive BeAware Server Admin Console X The following data was Found mo Applications 2734 Mails 133 Screen Captures 65 URLs 883 Windows Sessions 51 Are you sure you want to delete this data Warning This activity can not be undone 7 Click Yes to start archiving data Data archiving is done in the background so that the users can resume their other tasks 9 Data archiving may take few minutes If Screen Capture option has been selected the images will be archived in GIF format and the database data will be archived in Text files Document Version 1 0 25 BeAware Corporate Edition Ascentive User Manual 5 4 3 Change Data and Backup Locations This section of data management provides the option to change the storage location of data and images It also allows you to change the l
15. and system auto generated number For example Recurring20060831 162451 After successful database backup on disk you can delete database files from the server You can again restore those files on database server System automatically creates database folder if you do not enter Backup Folder Name Folder is created on the disk with date and auto generated number E G 20060904 173403 Select one of the options as described above and click Backup Now If your data is deleted from database server you can restore your database files on server and overwrite the data if any in database Document Version 1 0 18 BeAware Corporate Edition Ascentive User Manual hat Browse Restore Folder Double click on folder to select it BackupName Dae S O D ttt 7 25 2008 11 51 58 D BCS Backup swpnil backup20080814 112638 8 14 2008 11 26 38 D BCS Backup swpnil backup20080820 134203 8 20 2008 7 42 08 PM D BCS Backup tt backup20080828 112053 8 28 2008 11 20 53 Browse Restore Paths Click Select folder The Restore Folder window displays Double click selected folder The folder shows in source folder box Click Restore Now Your database is restored on Server Clicking on Reset button removes the folder name from Source Folder field If the selected folder is not a valid restore path then it is removed from Browse Restore Folder dialog 5 3 SERVER ALE
16. in this page System Settings Select this option to manage client licenses and to see which clients are currently connected to BeAware server You can make settings for backup restore of data You can set email alerts for backup restore process BeAware Admin Console is used to view activities on various client machines which are monitored by BeAware This tool is also used to manage users and update system settings Document Version 1 0 10 BeAware Corporate Edition Ascentive User Manual 4 ACTIVATING THE LICENSE The first time you use BeAware you must activate your License Keys If you do not activate your keys you will not be able to access the Admin application and no data upload will be allowed from the monitored machines The License Manager page enables you to purchase and activate the licenses required to operate the BeAware Monitoring Tool 4 1 LICENSE KEYS BeAware has two types of Licenses e Server License Activates the BeAware Server to allow upload storage and viewing the captured data Seat License The seat account can be used as Admin or Agent Admin accounts allow full control of the BeAware system and access to the Admin application to view data make system changes and configure the users Agent accounts only allow uploading Agents can not access the Admin application or make configuration changes The server license allows you to install BeAware server application and Seat lice
17. machine Lower section of the screen displays total seat licenses purchased number of used licenses and remaining licenses Direc the number of client machines connected to BeAware server exceeds the number of Seat licenses the status message displays Client Limit Exceeded When a monitored client tries to connect to the server with incorrect username password if the status displays Authentication Failure Document Version 1 0 15 BeAware Corporate Edition User Manual Ascentive 5 2 BACKUP RESTORE Backup Restore facility allows you to copy backup the data from BeAware database server to your hard drive You can also restore the backup data from the hard drive to BeAware database server 1 Click System Settings under Settings 2 Click Backup Restore L3 BeAware Server Admin Logged In As BeAware Server Admin PC Activity 3 Applications amp License Manager Connection Status Backup Restore p Server Alerts J Data Management Chat Sessions Database Backup and Restore EF Emails Set up or restore saved backups of your data The backup or restore process might take long time to accomplish for huge amount of data It might substantially slower down the 09 Screen Captures machine Web Sites 2 ill D Mai ion ae Windows Sessions Backup will be created on the server at D Vaibhav BCS Backup location 3 Search Activity
18. records click the Delete button Clicking Delete button deletes all records for selected filters and not just the displayed records Document Version 1 0 34 BeAware Corporate Edition User Manual 8 MONITORING CHATS The Chat tab displays all of the chats recorded for the user Ascentive BeAware version 7 4 supports the following chat messengers AIM GTalk ICO MSN Skype Yahoo Messenger Windows Live Messenger Server Admin Logged In As admin PC Activity Applications Chat Sessions Emails CR Screen Captures Web Sites Windows Sessions Search Activity PC Activity Alerts Relationship Profiler ti BCE Reports Settings ej Users System Settings pa Workgroups We Overview m About Ascentive ED BeAware Server Admin Windows Username all Users x Thu 08 27 2009 09 57 04 Thu 08 27 2009 09 57 03 Thu 08 27 2009 09 57 02 AM 8 Thu 08 27 2009 09 57 00 E Thu 08 27 2009 09 56 54 AM Thu 08 27 2009 09 56 50 8 Thu 08 27 2009 09 54 14 AM nn ATE e Not Available Not Available X Delete Web Sites Machine Mame all Machines Windows Session 43 Email Not Available Not Available Not Available Not Available Not Available Not Available Not Available Not Ava
19. records as shown on the screen 2 A date filter dialog appears x 1 H Select the Date Range to filter the records and click Ok Click on cancel to view all records From 28 02 2009 09 02 2009 Cancel 3 Choose a date range for which you wish to print captured data and click the OK button The records captured for the selected period are displayed Clicking Cancel displays all the captured records Print Application Item Choose this option to print the selected record Print Application Summary Choose this option to print a summary of the captured data An HTML page opens displaying the currently captured data You can print this as an HTML page 8 3 DELETING RECORD delete a particular record select it from grid and click Delete button e delete all records click the Delete button ib Clicking Delete button deletes all the records for the selected fields and not just the displayed records Document Version 1 0 36 BeAware Corporate Edition Ascentive User Manual ie 9 MONITORING E MAIL The Email tab displays the information of all the Emails sent and received by the monitored user BeAware version 7 4 supports the monitoring for the following email services AOLmail Gmail Hotmail e Outlook e Yahoomail 9 1 SENT EMAIL pIITTITCIO A 9 xox 5 As
20. the time duration for which user used the application Document Version 1 0 33 BeAware Corporate Edition Accontive User Manual im 7 1 SORTING THE RECORDS You can sort the records based on the following fields Simply click the respective column header to sort the records by that field Start Time Application Windows Username 7 2 PRINTING THE CAPTURED DATA You can print the captured data as a HTML page To do this click the Print Print All Pages button Print Application Item You are presented with three options ummary Print Pages 1 Select this option to print all the records as shown on the screen 2 A date filter dialog appears Date Filter f 1 Select the Date Range to filter the records and click Ok Click on cancel to view all records From 2 8102 2009 v 09 02 2009 cat 3 Choose a date range for which you wish to print the captured data and click the OK button The records captured for the selected period are displayed Clicking Cancel displays all the captured records Print Application Item Choose this option to print the selected record Print Application Summary Choose this option to print a summary of the captured data An HTML page opens displaying the currently captured data You can print this as an HTML page 7 3 DELETING RECORD To delete a particular record select it from the grid and click Delete button delete all
21. 1mp netapp logoff jsp ae Overview About X Delete Delete All Screen Capture 15 Web Sites Screen The Web Site window displays the following information Time Captured Displays the date and time when the user visited the specific web site Web Site Visited Displays the address of the websites which were visited by the user Windows Username Displays the logged in user s name on the target PC Document Version 1 0 45 BeAware Corporate Edition Ascentive User Manual 11 1 SORTING THE RECORDS You can sort the records based on the following fields Simply click the respective column header to sort the records by that field Time Captured e Web Site Visited Windows Username 11 2 PRINTING THE CAPTURED DATA You can print the captured data as a HTML page To do this click the Print Print All Pages button Print Application Item You are presented with three options Summary Print All Pages 1 Select this option to print all the records as shown on the screen 2 A date filter dialog appears Date Filter Select the Date Range to filter the records and click Ok Click on cancel to view all records From 28 02 2009 09 02 2009 gt TEM 3 Choose a date range for which you wish to print the captured data and click the OK button The records captured for the selected period are displayed Clicking Cancel displays all the captured reco
22. 2 1 Data Cleanup This option allows you to delete data permanently You can select data to be deleted by providing Data Filtering Options 1 Select Data Cleanup It is selected by default 2 Click Data Filter button Data Filtering Options window appears Data Filtering Options E xj Filter Data by Selecting the Options Provided Below Data Recorded Before 08 29 2008 C Data Older than Days Data Recorded for Windows User aues vr Data Recorded for Machine aMacines gt Data Recorded for Work group ER Select Activity v Applications v Screen Captures Chats Web Sites Emails v windows Sessions Cancel 3 Specify data to be considered for deletion e Data Recorded Before This option selects all the data captured before the given date e Data Older than You can keep latest data and delete data older than days specified here 9 Only one of the options either Data Recorded Before or Data older than can be selected at a time e Data Recorded for Windows User First select the box to enable this option Next specify the Windows username whose records you wish to delete from the drop down ib If a Windows user is not specified data of all the users will be deleted Document Version 1 0 23 BeAware Corporate Edition User Manual e Data Recorded for Machine First select the b
23. 2 2009 09 02 2009 Cancel L 3 Choose a date range for which you wish to print the captured data and click the OK button The records captured for the selected period are displayed Clicking Cancel displays all the captured records Print Application Item Choose this option to print the selected record Print Application Summary Choose this option to print a summary of the captured data An HTML page opens displaying the currently captured data You can print this as an HTML page 10 3 VIEWING AS SLIDE SHOW Click Slide Show to view the captured screens in Slide Show mode Document Version 1 0 42 BeAware Corporate Edition A tive User Manual ndis Screen Capture Slide Show Slide 1 of 555 Morel Fri 11 03 2006 02 33 16 PM Click the image below for full screen view Select Remote Computers and Change Thes Options Select computers by dang the check Change Ue settingi and dich Seve Options to update the settings on remote computers Cactus Web Options UserActivty Pivos Tine Watch isted in Selected Computers Monitoring and Uploads Cha Your netwokc concuters Selected conces Mew a ANOO Configure Monitoring and Uploads Settings a E Montceng Select Sorva 3 E Uposd Activities To Sarver 9 Coporate Server Da vnan x Oe x 4 Stow Syster Tray loon Os Remote Conguter
24. Alerts Wed 09 26 2009 09 57 44 Startup rahul patnaik RAHULP gt Relationship Wed 08 26 2009 09 57 43 AM Startup rahul patnaik RAHULP Profiler W Wed 08 26 2009 09 56 46AM Startup rahul patnaik RAHULP ti BCE Reports Tue 08 25 2009 07 29 14 PM Shutdown tahul patnaik RAHULP Tue 08 25 2009 02 46 38 PM Login rahul patnaik RAHULP Settings Mon 08 24 2009 12 59 39 PM Login rahul patnaik RAHULP Mon 08 24 2009 12 54 58 PM Login rahul patnaik RAHULP 4 Users Fri 08 21 2009 02 44 59 PM Login rahul patnaik RAHULP Gg System Settings P d Fi 08 21 2009 01 24 46 PM Login rahul patnaik RAHULP 8 Fri 08 21 2009 09 36 49 Login rahul patnaik RAHULP Workgroups i Fri 08 21 2008 03 34 05 Startup rahul patnaik RAHULP Fri 08 21 2009 09 33 48 Startup rahul patnaik RAHULP Fri 08 21 2009 09 33 37 Startup tahul patnaik RAHULP Overview Fri 08 21 2009 09 33 37 Startup rahul patnaik RAHULP gt About a m X Delete Delete All HL Screen Capture 16 Windows Session Screen The Windows Session displays the following information Startup or Shutdown Time Displays the date and time of the windows session on the user s machine e Activity Displays the user s activities on monitored PC e Machine Name Displays the name of the machine which the user is using Windows Username Displays the logged in user s name on the target PC 12 1 SORTING THE RECORDS
25. BeAware Corporate Edition Ascentive BeAware Corporate Edition User Manual 2009 ASCENTIVE LLC All rights reserved Document Version 1 0 1 BeAware Corporate Edition Accontive User Manual Copyright Notice Copyright O 2009 Ascentive LLC Rights Reserved This document is protected by copyright law and internationals treaties Unauthorized reproduction or distribution of this document or any portion of it without prior permission from Ascentive LLC may result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible under the law Trademarks Ascentive the Ascentive logo and BeAware are trademarks of Ascentive LLC AIM and AOL are registered trademarks or trademarks of America Online Microsoft Windows MSN MSN Messenger Outlook Outlook Express Hotmail Internet Explorer are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries Yahoo and Yahoo Messenger are registered trademarks of Yahoo Inc IncrediMail is a registered trademark of IncrediMail Thunderbird is a registered trademark or trademark of Mozilla Document Version 1 0 2 BeAware Corporate Edition Accontive User Manual im TABLE OF CONTENTS 1 INTRODUCTION ERR 5 1 1 OVERVIEW m Irene nne nnne nre rentre 5 1 2 HOW TO USE THIS
26. Chrome Firefox Internet Explorer Netscape Opera jBeAware Server Admin Logged In As Ascentive BeAware Server Admin PC Activity Windows Username Users Machine Name Machines Applications Chat Sessions Applications lea Chat Email 4 Emails Ge Screen Captures WebSites Jay Windows Session Screen Captures View website visited by user Supports all latest versions of Web Sites Internet Explorer Firefox Netscape Opera and Chrome Windows Sessions Web Sites Visited Search Activity L 47 M otak com 1001 mp netapp logoff jsp a Tue 08 25 2008 11 42 56 AM https www kotak com 1001 mp netapp M ainPage jsp eB PC Activity Alerts 9 Tue 08 25 2008 11 41 56 AM http www kotak com Kotak_GroupSite default htm Relationship 9 08 25 2009 11 40 26 http digite 8080 digite Riequest Key framework main amp Co Profiler E Tue 08 25 2009 11 40 17 http digite1 8080 digite Request Key framework_main amp Co ti BCE Reports E Tue 08 25 2009 11 38 26 http digite1 8080 digite Request Keyzpop routereject com Tue 08 25 2009 11 38 29 http digite1 8080 digite Request Key framework main amp Co b Settings 3j Tue 08 25 2009 11 37 44 http digite1 8080 digite Request Keyzframework main amp Co V ej Users System Settings 44 1 of 2 gt Workgroups Selected URL https www kotak com j100
27. Disk Space Free Disk Space Database Space Used 61 93 GB 416 73 MB 79 27 12 94 MB Data Management Select an activity you want to perform data C Data Archive Select data filter Activity will be performed on whole data if filter is not set Data Filter Click Execute to perform selected activity Execute Change Data and Backup Locations Change data storage location on server Path C Documents and Settings All Users 4pplicati Browse Apply Change image storage location on server Path C Documents and Users Applicati Browse Change database backup location server Path D XVaibhav BCS Backup Browse Apply 5 4 1 Disk Space This section displays the following information Free Disk Space The total free space available on the drive where BeAware Server stores the uploaded data e Used Disk Space This shows the total space consumed by BeAware Screen Capture data Free Disk Space It shows the percentage of free hard disk space on server machine e Database Space Used It displays the total space consumed by data stored in database in addition to Used Disk space If server is busy to calculating sizes then at place of figures it will display Calculating 5 4 2 Data Management This section provides options to manage the captured data Document Version 1 0 22 BeAware Corporate Edition Ascentive User Manual B 5 4
28. ECORD ccsssesese eee eere nhe erreren rennen rre rre rr nnne rre rr renis 44 11 MONITORING WEBSITES rare a arant 45 11 1 SORTING THE RECORBDS 46 11 2 PRINTING THE CAPTURED DATA 46 11 3 DELETING 46 12 MONITORING WINDOWS SESSIONS nnn nnn anna 47 12 1 SORTING THE RECORDS rferenextiiRewerfhaz mee priRewerfiaf ca 47 12 2 PRINTING THE CAPTURED DATA cecccececececececececececececececceceeeceeenteneseneseneseneeners 48 12 3 DELETING RECORD eid encges ogee 48 13 SEARCH ACTIVITY 5 2 ce 49 13 1 APPEIGATIONS bres NUS 50 Document Version 1 0 3 BeAware Corporate Edition Ascentive User Manual 13 2 eui E 51 13 3 Pee 52 13 4 WEB SITES Enc 54 14 CONFIGURING PC ACTIVITY ALERTS 55 14 1 SETTING A PC ACTIVITY ALERT esseeseeene eme ene 56 14 2 SETTING AN ALERT FOR ANY 57 14 3 SORTING THE RECORDS rette ree
29. RTS Server Alerts enable you to set up email alerts for server notification and warnings 1 Click System Settings below the title Settings 2 Click Set Server Email Alerts button in Backup Restore window This will redirect you to Server Alert window Document Version 1 0 19 BeAware Corporate Edition User Manual Ascentive LEen BeAware Server Admin Server Email Alerts Set up email alerts for server notifications and warnings To enable Save Alert button select atleast one Alert category and enter email address Click Configure to set SMTP server settings for sending alert mails Enable Email Alerts Database Free Space Below 20 MB Server Disk Free Space Below 100 Backup Initiated Completed Set SMTP server settings for sending alert mails Note Only enter username and password if your outgoing SMTP server requires them Mail Server The address of your outbound email server pem Deaete E mail Address This address is where you want all of your BeAware alerts to be sent m The following fields should only be filled out if your Outgoing Email Server requires a Username and Password otherwise they should be left blank SMTP Username SMTP Password Restore Initiated Completed Enter Ernail Address Send Alerts To Delete Saye Alert 3 Click the Configure button Mail Server Configuration dialog
30. Screen Captures BE Applications the Users are Spe he its rea to filter your gt results ate and time Web Sites Top Application Users 5 i i Users Spending the Most Time Windows Sessions BB Chats 07 10 2009 Search Activity B Users Chatting Most Frequently Bi PC Activity Alerts Favourite Chat Clients 07 10 2009 B Top Chat Partners gt Relationship 4 Emails Profiler Users Most Frequently Using V o ti BCE Reports Top Mail Senders Top Recipients Settings Most Frequently Used Webmai Webmail Services Used in the E Users Webmail Services Used in the ES Websites 00 System Settings lt gt ig Workgroups Screen Capture 22 Reports Screen 16 1 VIEWING ACTIVITY BASED REPORTS It allows you to view reports based on applications chats Emails Websites and Keyword Alerts 16 1 1 Applications The Applications report section allows you to view the following reports The Top Applications Executed report shows the five most accessed applications in the selected duration Applications the Users are Spending Most Time report shows top five applications on which user have spent maximum time The Top Application Users report shows the users that accessed maximum applications Users Spending the Most within Applications report shows maximum duration users have spent on applications Document Version 1 0 60
31. Subject Displays the subject of the received email e CC Displays the email addresses included in the CC field of the email Windows Username Displays the logged in user s name on the target Document Version 1 0 39 BeAware Corporate Edition Ascentive User Manual 9 2 1 Sorting the records You can sort the records based on the following fields Simply click the respective column header to sort the records by that field Time Received From CC Subject Windows Username 9 2 2 Printing the captured data You can print the captured data as a HTML page To do this click the Print Print All Pages button Print Application Item You are presented with three options jummary Print All Pages 1 Select this option to print all the records as shown on the screen 2 A date filter dialog appears Date Filter xj 1 Select the Date Range to filter the records and click Ok Click on cancel to view all records From 28 02 2009 09 02 2009 3 Choose a date range for which you wish to print captured data click the OK button The records captured for the selected period are displayed Clicking Cancel displays all the captured records Print Application Item Choose this option to print the selected record Print Application Summary Choose this option to print a summary of the captured data An HTML page opens displaying the currently captured data You c
32. Windows Username Displays the logged in user s name on the target Select an item from the search result list to view the particular chat message 13 2 3 Sorting the records You can sort the records based on the following fields Simply click the respective column header to sort the records by that field Time Captured Screen Names e Duration e Windows Username Document Version 1 0 5 BeAware Corporate Edition Accontive User Manual 13 3 EMAILS 13 3 1 Search Criteria For Emails data click Emails as Search In category and fill in information for the following fields to build search criteria Keywords Enter keyword Date From Select date from which the data is recorded e Date To Select date up to which the data is recorded Sent From Enter name of person who has sent chat or email message Sent To Enter name of person to whom the chat message has been sent Sent Mails Select this option to access sent mails Unselect this option to filter sent to mails Received Mails Select this option to get received mails Unselect this option to filter received mails 13 3 2 Search Results If the search result is for Emails category then following information is displayed 13 3 2 1 Sent Mail If Sent Mail option of Search Criteria is selected Time Sent Received Displays the date and time the user sent mail e Displays the receiver s email address to which the mail was sent
33. alichourasia ashish This chat is being monitored by Be Aware with Chatwaich Show Recent Messages F5 BH ashish appears to be offline and will receive your messages after signing in You can also send a message to ashish s mobile device Send an SMS Message You currently appear offline to ashish Screen Capture 21 Relationship Detail Screen Document Version 1 0 59 BeAware Corporate Edition Ascentive User Manual 16 GENERATING REPORTS The BCE Reports allow administrators to view various reports based on Applications Chats Emails Websites and Keyword alerts You can view BCE reports based on date ranges for Workgroups for Windows Users or for Machines For all the reports you need to select a report name from the list and then select the report criteria BeAware Server Admin Logged In As 7 BeAware AE cene Server Admin PC Activity BCE Reports BCE Reports provide consolidated information of monitored data Applications Select report you wish to view You can set additional filtering options by selecting the tabs below Click Generate Report to view your reports By assigning a user to a workgroup they Chat Sessions will only be able to view data recorded from the users in that group Emails Applications Workgroups Windows Users Machines 5 Top Applications Executed C93
34. an print this as an HTML page 9 2 3 Deleting Record To delete a particular record select it from the grid and click Delete button To delete all records click the Delete button 4 Clicking Delete All button deletes all the records for the selected fields and not just the displayed records Document Version 1 0 40 BeAware Corporate Edition User Manual Ascentive 10 TAKING SCREEN CAPTURES Screen Captures tab displays all the screen shots captured by BeA ware from the monitored user s desktop j BeAware Server Admin Logged In As Ascentive BeAware Server Admin Activity Windows Username ases e Machine Name Machines 2 Applications Chat Sessions ion 18 Emails 5 CR Screen Captures Web Sites ww M 00 m 1 224634 PEF TECHN Windows Sessions C Thu 08 27 2009 10 55 23 AM gt Search Activity Thu 08 27 2009 10 52 23 AM 09 Thu 08 27 2009 10 48 22 AM PC Activity Alerts W Thu 08 27 2008 10 46 22 AM Relationship 3 Thu 08 27 2008 10 43 22 AM Profiler Thu 08 27 2009 10 40 22 AM fj BCE Reports 9 Thu 08 27 2009 10 37 21 AM 029 Thu 08 27 2009 10 34 21 AM Settings 029 Thu 08 27 2009 10 31 21 AM mm Thu 08 27 2009 10 28 20 AM J ej Users 09 Thu 08 27 2009 10 25 20 AM ee ae L Thu 08 27 2009 10 22 43 AM E Rae idu andae Dm n Thu 08 27 2009 10 19 43 AM W
35. ao somakar rahul patnaik i i lt gt Relationship sheel Profiler swapnil gulhane Remove ti BCE Reports vis Settings ej Users 5 Gg System Settings er EIER 55 ap Back Save or update a workgroup 8 Click Save button to save the workgroup details A confirmation message appears as shown in following figure Document Version 1 0 29 BeAware Corporate Edition Ascentive User Manual BeAware Server Admin Console 1 workgroup was created successfully 6 2 2 Viewing and Editing Workgroup The View and Edit button in the Workgroups screen allows you to view and edit workgroup details Following are the steps to view and edit the workgroup details 1 Click the Workgroups option on the left pane of the application window 2 Select the workgroup name 3 Click the View and Edit button Workgroup details are displayed 4 Change the required details and click Save button to save the workgroup details 6 2 3 Assigning a Workgroup Assign workgroup button is used to assign a user to a group Users assigned to a workgroup will be able to view data of users of that workgroup The administrator will not be able to see all the workgroups Administrator would see only those workgroups that have been assigned to him Following are the steps to assign a user to a workgroup 1 Click the Users option on the left pane 2 Click the button of Assign Workgroup A dialog box appears 3 Select the
36. appears Mail Server Configuration Set SMTP server settings for sending alert mails Mote Only enter username and password if your outgoing SMTP server requires them Mail Server The address of your outbound email server Stuart lionking com E mail Address This address is where you want all of your Be amp ware alerts to be sent Peter lionking com The following fields should only be filled out if your Outgoing Email Server requires a Username and Password otherwise they should be left blank SMTP Username SMTP Password P 1 Close Configure the SMTP server settings for sending email alerts e Mail Server Mandatory Field Enter the mail server address through which email will be sent e E mail Address Mandatory Field Enter a valid email address which uses the SMTP server to send the email e Username Enter username used to logon the SMTP server e Password Enter password set for the SMTP server Document Version 1 0 20 BeAware Corporate Edition Ascentive User Manual 4 To save the settings click the Save button To cancel saving the settings click the Close button 5 Next you need to confirm the following settings e Enable Email Alert Select this option if you wish to send Email Alert By default it is already selected e Database Free Space Below Select this option if you wish to receive an email alert when database space falls below the capac
37. arity to the results Document Version 1 0 61 BeAware Corporate Edition Ascentive User Manual sae Lali A J Send Report As E Mail Exit Zoom Out Zoom In Zoom Print T Save s Top Web Sites Visited http us mc1116 mail ya https starconnectcbs b http en us www mozilla http browser netscape http bankofindia com Visited URL http us mce1116 mail yahoo com https starconnectcbs bankofindia com http en us www mozilla com http browser netscape com http bankofindia com e The Web Site Visitors report shows the users visiting web sites most frequently 16 1 5 Keyword Alerts BeAware allows you to view a keyword alert report The administrator can set keywords for application s web sites emails and chats Whenever the users use these words in applications mails web pages or chat BeAware notifies and reflects the status in this report The Keyword Alerts report shows the frequency of usage of these keywords Top Keywords Registered for Alerts report shows top five keywords registered for alerts e Users Violating Keywords report shows top five users who have violated keywords Document Version 1 0 62 BeAware Corporate Edition User Manual Ascentive 16 2 VIEWING TIME BASED REPORTS We can view reports either on Dates Workgroups Windows Users or Machines The user can select viewing opt
38. ation such as your desktop for easy retrieval Error Report File Name Screen Capture 51 Error report File Name Screen 11 Clickthe button to select the location where you would like to save the report Document Version 1 0 68 BeAware Corporate Edition icone User Manual dim 12 Click Next 13 Click Finish button to save the error report at the specified location 2 BCE Error Reporting System Step 6 of 6 E Ascentive gt BeAware Error Reporting System The Error Reporting System is ready to create the reporting file in the selected directory Click the Finish button to create the file Error Report File Location C Documents and 05 26 2008 15 30 Screen Capture 52 Error report File Location Screen 14 After Clicking Finish button a confirmation box appears Error Reporting System 1 Your Error Report has been successfully created at C Documents and Settings praveen kumar LIONKING Desktop 05 26 2008_15 30 25 zip Screen Capture 53 Error report File Confirmation box screen 15 Click the OK button to close the message box Document Version 1 0 69 Edition Kscentive 18 TROUBLESHOOTING TIPS amp FAQ Admin Console displays an Error Manager dialog in case any Database connection error Network error Server error occurs This dialog displays technical in
39. centive BeAware Server Admin PC Activity Windows Username Users Machine Name Machines Applications Chat Sessions Screen Captures le Web Sites iy Emails 1 Applications le Chat i Screen Captures View sent and received emails Supports AOLmail Yahoomail Hotmail Gmail and Outlook Web Sites 5 emal Windows Sessions Search Activity PC Activity Alerts 2 Wed 08 26 2 Manjusha Singh Relationship Wed 08 26 2009 10 51 57 AM Vikrant Chandra lt vikrant_chandra persistent co in gt Profiler Wed 08 26 2009 10 14 43 AM Vikrant Chandra lt vikrant_chandra persistent co in gt t BCE Reports f amp i Tue 08 25 2009 07 12 36 PM adam Schran Daily Up f Tue 08 25 2009 05 31 50 PM Snehal Kawale RE Sna Settings Tue 08 25 2009 04 30 45 PM Nandita Sathe RE Upe z b fh Users nt B gg System Settings Workgroups Hi Adam Re Overview Today m About 1 Working with Vaibhav on BCE 7 4 1 testing e X Delete Delete All Click the Sent email button to view all the mails sent by the monitored user The following details are displayed Time Sent Displays the date and time when user sent mail To Displays the recipient email address es to which the mail was sent Document Version 1 0 37 BeAware Corporate Edition Accontive User Manual im Subject Displays the subject of the sent email e Displays th
40. cking Delete button deletes all the records for the selected fields and not just the displayed records Document Version 1 0 48 n DE Edition Kecentive 13 SEARCH ACTIVITY The Search Activity displays search result that matches the specified search criteria C BeAware Server Admin Logged In Ascentive BeAware H SEE peu Server Admin PC Activity BeAware Activity Search TX Select the area you wish to search and your search criteria click Start Search to display your results Applications Chat Sessions Search in Workgroups BCE v Workgroup Members Machines v Emails Applications Search the Keyword C9 Screen Captures Web Sites C Chats Windows Sessions Date From 06 10 2009 Date 02 10 2009 3 Search Activity C URLs PC Activity Alerts E X9 Relationship Profiler 6 tart Searct New Search ti BCE Reports Search Results Settings s Users System Settings i Workgroups Enter details in search criteria above and click Start Search button to begin your search Screen Capture 17 Search Activity Screen The Content Search Screen contains two segments Search Criteria The search is specifically based on keyword s that you specify in the keywords text box But before that we need to select the category for which the data has to be searched i e Applications Chats Emails Web sites da
41. dition User Manual Ascentive 14 CONFIGURING PC ACTIVITY ALERTS The PC Activity Alerts displays PC Activity Alert Settings Screen L3 BeAware Server Admin Logged In As Ascentive BeAware Server Admin PC Activity PC Activity Alert Settings Receive an email if unwanted activity is performed Click New to set up an alert Enter the keyword s your email f Applications address select the categories you want to monitor and click Save Select an existing alert to update or delete it Chat Sessions 4 Emails C9 Screen Captures Keywords Monitoring Categories Email Addresses Web Sites Windows Sessions 3 Search Activity PC Activity Alerts Relationship Profiler ti BCE Reports Settings eh Users Add or Edit an Alert System Seti Send alerts if following keywords are found Send alerts to these email System Settings Separate multiple keywords with comma address es Workgroups We Overview About Search keywords in these monitoring categories Screen Capture 18 PC Activity Alerts Screen The PC Activity Alert Setting contains three segments Keywords Monitoring Categories Email Addresses Document Version 1 0 55 BeAware Corporate Edition Accontive User Manual im 14 1 SETTING A PC AcriviTY ALERT To configure a PC Activity Alert click the Configure button Mail Server Configuration window appears
42. e recipients included in the CC field of the email Windows Username Displays the logged in user s name on the target PC 9 1 1 Sorting the records You can sort the records based on the following fields Simply click the respective column header to sort the records by that field Time Sent To CC Subject Windows Username 9 1 2 Printing the captured data You can print the captured data as a HTML page To do this click the Print Print All Pages button Print Application Item You are presented with three options ummary Print All Pages 1 Select this option to print all the records as shown on the screen 2 A date filter dialog appears Date Filter x Select the Date Range to filter the records and click Ok Click on cancel to view all records From 28 02 2009 09 02 2009 E 3 Choose a date range for which you wish to print the captured data and click the OK button The records captured for the selected period are displayed Clicking Cancel displays all the captured records Print Application Item Choose this option to print the selected record Print Application Summary Choose this option to print a summary of the captured data An HTML page opens displaying the currently captured data You can print this as an HTML page Document Version 1 0 38 BeAware Corporate Edition Ascentive User Manual 9 1 3 Deleting Record To delete a particular record
43. formation as well as troubleshooting information about an error Error Failed to communicate with BCS Server Cause Server connection can not be established Solutions Check the cable connecting server and client machines to the network Restart the BeAware service on the server machine Error Server cannot be activated since no network ID Cause Hardware key option of Activate License Screen is empty Solution Check that the network card is working properly e If possible remove and reinsert network card e Try restarting the machine Error Unable to retrieve user information Cause The users list is not displayed in Server Status Screen Solution Try restarting BCS Admin Console Error Failed to create Registration Key Cause Registration key could not be created Solution Current Windows user must have rights to modify registry User should login with proper credentials Document Version 1 0 70 BeAware Corporate Edition ve User Manual Error Unable to decompress the screen captures Cause Files containing screen captures are in compressed form Decompression fails because of failed ActiveX control s registration Solution Reinstall BeAware Server application Error Error connecting to server Cause Login fails Solution Check the cable connecting the server and the client machine
44. ged in user s name on the target PC at the time of monitoring On selecting an item from the search result list following information is displayed Program Location Displays the location where the application is stored Time Opened Displays the start time of the application Time Closed Displays the close time of the application Duration Displays the duration of the application execution 13 1 3 Sorting the records You can sort the records based on the following fields Simply click the respective column header to sort the records by that field Start Time e Application e Windows Username Document Version 1 0 50 BeAware Corporate Edition Ascentive User Manual 13 2 CHATS 13 2 1 Search Criteria For Chats data click Chats as Search In category and fill in information for the following fields to build search criteria Keyword Enter keyword Date From Select date from which the data is recorded e Date To Select date up to which the data is recorded Sent From Enter name of person who has sent chat message Sent To Enter name of person to whom the chat message has been sent 13 2 2 Search Results If the search result is for Chats category then following information is displayed Time Captured Displays the date and time the user started the chat session Screen Names Displays the chat screen names of the user Duration Displays the duration of chat sessions
45. hips of people in your organization based on their emails and instant f Applications message chats Select a Windows User or PC at your company to view a specific Relationship Profile You ll see the most common senders and receivers of their chats and emails so you know who they are corresponding with most 2 Chat Sessions frequently 4 Emails Workgroups Accounts v Workgroup Members All Machines Accounts From 12 05 2007 NS Category All x Show Advertising Employee Relationship Games Human Resource C3 Screen Captures Web Sites Windows Sessions S Search Activity 6 2 4 Deleting a Workgroup The Delete button on the workgroup screen allows you to delete the selected workgroup Following are the steps to delete a workgroup 1 Click the Workgroups option on the left pane of the application window 2 Select the workgroup name that is to be deleted 3 Click Delete button The application displays a message asking for confirmation Document Version 1 0 31 BeAware Corporate Edition Ascentive User Manual 14 BeAware Server Admin Logged In BeAware z admin Us 6 9 Server Admin PC Activity View Create or Modify Workgroups of PCs or Windows Users a Existing Workgroups NIS ese Workgroup Description n2 Ernails Advertising This is an advertising group Accounts This is an amp ccounts group C9 Screen Captures Hu
46. ilable Not Available Not Available Not Available S mita Sahasrabuddhe Mot KE zt Delete All Supports all the major chat clients like AOL AIM MSN WLM Google Talk Yahoo Skype and ICQ Show messages from Yesterday 7 days 30 days From Beginning 2 20 2009 5 41 49 PM Rahul Patnaik Hi Rodney 2 20 2009 5 41 58 PM Rodney Norman Rodney Norman has shared contact details with Rahul Patnaik EALAN TN 1 D 2 Aa aae AT ae 3 Screen Capture 10 Chat Screen The Chat session window displays the following information Time Captured Displays the date and time when user started the chat session Screen Names Displays the screen names of the users in the chat e Duration Displays the duration of chat session Windows Username Displays the logged in user s name on the target Document Version 1 0 35 BeAware Corporate Edition Ascentive User Manual 8 1 SORTING THE RECORDS You can sort the records based on the following fields Simply click the respective column header to sort the records by that field e Time Captured Screen names e Duration Windows Username 8 2 PRINTING THE CAPTURED DATA You can print the captured data as a HTML page To do this click the Print Print Pages button Print Application Item You are presented with three options ummary Print Pages 1 Select this option to print all the
47. ill not be able to view reports based on Windows Users and Machines Following are the steps to view reports by workgroups 1 Select the name of the report to view For example Top Applications Executed Select the Workgroups tab Click the option Select to Generate Report for Workgroups Select the workgroup from Workgroup list The available members are displayed in the Members Available list Click Generate Report button to generate the report AI PWN Document Version 1 0 64 BeAware Corporate Edition User Manual Ascentive BeAware Server Admin Loggad In As o Recents BeAware Server Admin PC Activity BCE Reports BCE Reports provide consolidated information of monitored data Applications Select report you wish to view You can set additional filtering options by selecting the tabs below Click Generate Report to view your reports By assigning a user to a workgroup they Chat Sessions will only be able to view data recorded from the users in that group Emails 3 Applications Date Windows Users Machines E Top A lions Executed Screen Captures E Top Applica Check the box below to view monitored data Web Sites Applications the Users are Spe generated from a specific Workgroup Note Top Application Users If you select this option you will not be able Windows Sessions Users Spending the Most Time to select options under the Windows Users or Chats Machines tabs Search Ac
48. ions from Workgroups or Windows Users Machines You need to select Filter By Date option before selecting Filter By Time option Following are the steps to view reports by time 1 Select the name of the report to view For example Top Applications Executed Select the Date tab Click the option Filter by Date Select the period For example Today Past Week etc Select the option Filter by Time and specify the time Click the Generate Report button AI PWN BeAware Server Admin Logged In As KscentiveD BeAware tive Server Admin PC Activity BCE Reports BCE Reports provide consolidated information of monitored data Applications Select report you wish to view You can set additional filtering options by selecting the tabs below Click Generate Report to view your reports By assigning a user to a workgroup they Chat Sessions will only be able to view data recorded from the users in that group Emails Applications Date workgroups Windows Users Machines op Applications Executed pplications the Users are Spe op Application Users Users Spending the Most Time PA Filter by Date From 12 01 2007 Users Chatting Most Frequently O Today Chat Clients O Past Week 12 31 2007 CS Screen Captures Web Sites Check the box s below to filter your results by date and time Windows Sessions
49. ity specified by you e Server Disk Free Space Below Select this option if you wish to receive an email alert when server s free disk space falls below the capacity specified by you e Backup Initiated Completed Select this option if you wish to receive an email alert when the Backup process is initiated and completed e Restore Initiated Completed Select this option if you wish to receive an email alert when the Restore process is initiated and completed Enter Email Address to whom you wish to send alert 7 Click the Add button The same email address will be displayed on the Send Alerts to box 8 Click the Save Alert button from Save Alerts window 9 If you wish to delete any of email address which you have already entered click the particular email address in Send Alerts to box and Click the Delete button from Server Alerts window Email alerts are also sent when license count is insufficient for connected PCs 5 4 DATA MANAGEMENT Data Management tab allows you to e View disk space details e Archive old data to selected location or delete the data permanently e Change data storage and backup locations Document Version 1 0 21 BeAware Corporate Edition Ascentive User Manual sie Ascentive BeAware Server Admin amp License Manager gt Connection Status Backup Restore Server Alerts J Data Management Disk Space Free Disk Space Used
50. m vou are having Unable to capture the Email session details Screen Capture 48 BeAware Component Screen 5 Click Next 2 Error Reporting System Step 3 of 6 Please provide the steps below in order to help us recreate the issue you are having with the specified component How often does the problem occur C Sometimes the problem occurs when I Follow the above steps The problem has only occurred once roblem Occurrence Screen Screen Capture 49 P 6 Provide the steps to recreate the issue in the text box Document Version 1 0 67 BeAware Corporate Edition Ascentive User Manual 7 Select the frequency of issue 8 Click Next 9 In the Contact Information screen fill the contact details for the company and name of sales representative Error Reporting System Step 4 of 6 x BeAware Error Reporting System Contact Information Please provide your compact information Name Michael Company Epam Email Address Michael 29 yahoo com Phone Number 918893645 Please provide the name of your sales representative Sales Representative John Matthew Screen Capture 50 Contact Information Screen 10 Click Next x Reporting System Step 5 of 6 Please select the directory where you would like to save the error report Note We suggest saving the file to a loc
51. man Resource This is an HR group Employee Relationship This is an ER group Web Sites WaT tal WkgTrial Windows Sessions Games This is games workgroup d Security Securil 3 Search Activity PC Activity Alerts Relationship Profiler ti BCE Reports Settings P a o oo nana Create em and Edit ae Delete a Delete All 2s m a 4 Click Yes button to delete selected workgroup 6 2 5 Deleting All Workgroups The Delete All button on the workgroup screen allows you to delete all the workgroups Following are the steps to delete all the workgroups 1 Click the Workgroups option from left pane of the application 2 Click Delete button A confirmation message appears 3 Click Yes button to delete all the workgroups Document Version 1 0 32 BeAware Corporate Edition Ascentive User Manual MONITORING APPLICATIONS The Applications tab displays the various applications launched by the monitored user When you select an entry from the list additional details are displayed at the bottom of the Screen lolx al grin BeAware Server Admin PC Activity Windows Username e Machine Name Applications Chat Sessions G Screen Captures ii Web Sites Windows Session j email o tms Screen Captures View applications launched by user Web Sites Windows Sessions Sysintemals Process Explorer
52. me Authentication SOL Server Authentication Username Password Server Name RAHULP Apply Cancel Test Screen Capture 1 Server Settings Advance Users 2 Provide the following BeAware Server information to connect to the Server e Database Server Name Enter Database Server name that you wish to connect to Format of the settings is as follows o For MSDE SERVERNAME NBCS o ForSQL Server SERVERNAME e Database Username Enter Database Username for the server to which you wish to connect e Database Password Enter Database Password for the server to which you wish to connect e Server Name Enter name of the Server to which you wish to connect 3 Click Apply button to complete the BeAware Server Configuration settings o If you wish to cancel saving the settings click the Cancel button If you wish to verify the settings before saving them click the Test button A confirmation message appears Click OK to close the message BeAware Server Admin Console LE Connection to database server is successful Document Version 1 0 8 BeAware Corporate Edition Ascentive User Manual 2 When you click Apply button Log In window appears BeAware Server Admin Enter Username admin Enter Password 4 Enter your username and password and click Login button BeAware splash screen appears for a few seconds as the application loads Overview screen appears
53. menca Sascenime com 12153236000 Lock your licenses to this hardware key 00 11 11 34 B4 1F Hardware key Select the appropriate network card ID server is using multiple network cards 5 Enter the details about the user for whom the software is to be registered To ensure that no copies of software may be shared with unlicensed users your registration is tied to the ID number of the network card installed on the machine By default the active network card is selected automatically If multiple cards exist in the machine select one of the cards to which to tie your license If for any reason the card is removed permanently from the system you need to contact your sales representative or vendor for replacement keys in order to continue using BeAware 6 Once you have entered all the information and selected the network card to lock your license to click OK button to activate the category A confirmation message appears indicating activation by an open lock icon 4 4 DELETING A LICENSE Click Delete button to delete the license key that is added but not activated Document Version 1 0 14 BeAware Corporate Edition Accontive User Manual im 5 CONFIGURING SYSTEM SETTINGS 5 1 CONNECTION STATUS Connection Status tab displays details of all the machines connected to the BeAware Server and their current status Server Admin d I
54. n As ks BeAware i admin 92 penes Server Admin PG Activity Applications 8 License Manager Connection Status Backup Restare Server Alerts g Data Management Chat Sessions BeAware Corporate Server Connection status Emails Shows all machines that have connected to the BeAware Server and their current status 9 Screen Captures Machine Name Windows Usemame Client Type Client Version Last Connection date time Status Web Sites RAHULP tahul patnaik Agent 7 4 Thu 08 27 2003 10 56 11 Success RAHULP rahul 04 13 16 PM AF Windows Sessions Search Activity PC Activity Alerts Relationship Profiler t BCE Reports Settings eh Users System Settings We Overview About Total Seat Licenses 5 Used 1 Available 4 Clients Presently Active 1 Refresh Legends P Success PM Failure Jg Inactive User Admin Console Corporate Agent Connection Status tab displays the following information Machine Name Displays the machine name of the user Windows Username Displays the logged in user s name on the target PC Client Type Displays the category of the user Agent Admin Console Client Version Displays the version number of the application installed on client s machine e Local Connection date time Displays the day date and time at which the client was connected to server e Status Displays the status of monitored
55. nse allows you to install Admin and or Agent application on a computer Each key allows a specific number of users to access the BeAware application ib License keys are machine specific and the application will only work from the machine where the license key was installed for the first time The BeAware license keys are created by using the unique hardware configuration of the computer A license key activated for a particular computer cannot be installed on the other computer For example if you purchase 10 seat licenses and install the application on 10 machines the application will work only from those 10 machines In case a machine with a license key goes out of order you need to call Ascentive sales representatives to get new license keys 4 2 LiCENSE MANAGER When you log in after a fresh installation the License Manager panel appears by default This panel can also be accessed by selecting System Settings option under Settings section Document Version 1 0 11 BeAware Corporate Edition s conte User Manual zie emn BeAware Server Admin License Manager 7 Connection Status 8 Backup Restore JAN Server Alerts d Data Management Product License Manager License Category Server Select the License Category you want to manage Serial Number Verification Key License Count 16 27DCA4169183C4DC E26544308CA05C2A 1 License Summary Total Activated Seat
56. o automatically backup folder generate the backup folder name if you do not enter name with date Backup Folder Name The auto generated folder will have the name as date and time E G 20060904 173403 g SetRules Set Rules saves the Rules specified by you for Normal Backup h Backup Now Click Backup Now to carry immediate backup Your folder contains database files to be stored on the disk i One Time Select One Time Select the Date on which you wish the backup Select the Time at which you wish the backup Document Version 1 0 17 BeAware Corporate Edition Ascentive User Manual 5 2 1 2 Recurring j Recurring Select this option if you wish to take database backup at different frequency and time 1 Click Change 2 Recurring Schedule window opens 3 Select Daily or Weekly or Monthly Daily 1 Select Every 2 Select Occurs at 3 Click Set Daily backup automatically take place on selected days Time Weekly 1 Select Every 2 Select Day box 3 Select Time Occurs at 4 Click Set Weekly backup automatically takes place on selected week Day and Time Monthly 1 Select Monthly Day 2 Select of Every month 3 Select Time Occurs at 4 Click Set Monthly backup automatically takes place on selected day of month and time k Set 1 Click Set button 2 Setthe rules for Recurring Backup 1 Cancel Recurring Schedule window closes In Normal Backup Recurring Folder is stored on disk with name date
57. ocation for the backup on the server 9 The existing data will remain at its current location Only newly uploaded data will be stored at the changed location 5 4 3 1 Changing the data storage location 1 Click Browse button Browse for Folder window appears 2 Select the desired location where you wish to store the captured data 3 Click OK 4 Click Apply to set the new location 5 4 3 2 Changing the image storage location Click Browse button Browse for Folder window appears Select the desired location where you wish to store the captured data Click OK Click Apply to set the new location momo 5 4 3 3 Changing the Backup location Click Browse button Browse for Folder window appears Select the desired location where you wish to store the captured data Click OK Click Apply to set the new location meos n E the future backups from Backup Restore page will be stored at newly selected location Document Version 1 0 26 BeAware Corporate Edition User Manual 6 6 1 Ascentive CREATING USERS AND WORKGROUPS MANAGING USERS Before using the BeAware monitoring Tool you need to create the users to be monitored You can create two types of users e Admin Users These users can login into Server Admin Console and view the data that is being captured Non Admin Users These users can only upload information They cannot login to the admin console To create the necessary user
58. orkgroups Thu 08 27 2009 10 16 42 AM h 4 n Thu 08 27 2009 10 13 42 AM ie the image above for full screen SN 09 Thu 08 27 2009 10 10 42 AM d Vs lt lt lt oy Gg System Settings ae Overview Machine Name RAHULP m AES User Name rahul patnaik Capture Time Thu 08 27 2009 10 55 23 AM X Delete Delete All Screen Capture 13 Screen Capture Screen The Screen Shot tab displays the following information Time Captured Displays the date and time the screen capture was recorded e Machine Name Displays the target machine s name Windows Username Displays the logged in 5 name the target 10 1 SORTING THE RECORDS You can sort the records based on the following fields Simply click the respective column header to sort the records by that field Time Captured e Machine Name e Windows Username Document Version 1 0 41 BeAware Corporate Edition Ascentive User Manual 10 2 PRINTING THE CAPTURED DATA You can print the captured data as a HTML page To do this click the Print Print Pages button Print Application Item You are presented with three options Print Pages 1 Select this option to print all the records as shown on the screen 2 A date filter dialog appears Date Filter x Select the Date Range to filter the records and click Ok Click on cancel to view all records From 28 0
59. ou can choose either of the following two ways Nr in to BeAware i 1 Double click the BeAware Admin Console con from desktop OR Select Start Programs Ascentive BCS Admin Console Accessones LE Adobe Photoshop CS2 QC CoreDRAw 9 wh BCS Admin Cyberoam Cent for Corporate 2 L LZ rm to BCS Admin Coreole 5 5 l e Learning Essential Visual SourceSafe Proce access and betas Morta Frato Nero 7 Essentials i 12 Catalog TT Ej E i Windows Update fj Acrobat Geiler 6 0 Adobe Acrobat 6 0 Professional Program Program updates 4 MSN Messenger 7 0 W woordweb x Documents n S EE 1 Seach Help and Suppert 2 awn Sat Dorr start E 5 9 Log In window appears BeAware Server Admin Enter Username Enter Password Login Cancel Settings 9 In case of fresh installation you need to configure the settings for connecting to BeAware Server To configure this click the Settings button ib It is recommended that you use the default settings Document Version 1 0 7 BeAware Corporate Edition Ascentive User Manual BeAware Server Configuration Settings E x For Advanced Users Only Please provide the connection information for your BeAware Server Database Server Na
60. ox to enable this option Next select the machine name from the drop down a machine name is not specified data of all machines will be deleted e Data Recorded for Workgroup First select the box to enable this option Next specify the workgroup name from the drop down If no workgroup has been created this option remains disabled until at least one workgroup is created e Select Activity You can select one or multiple PC Activities in order to delete data belonging to the specified criteria To select the activity select the box given against each activity 9 Either Windows User and Machine options or Workgroup option can be selected at one time That is you cannot select Username and Machine name with Workgroup and vice versa 4 After criteria are set click OK to save the criteria and close the Data Filtering Options window 5 Click Execute button A confirmation message appears displaying the number of records selected for the given criteria 6 Click the Yes button to begin with data deletion 5 4 2 2 Data Archive You can archive data based on the criteria defined by following steps 1 Select Data Archive 2 Click Data Filter button Data Filtering Options window appears Please refer Data Cleanup section for more details of Data Filtering Options 3 Click Execute button Browse for Folder screen appears 4 Select the location where you wish to store the archived data Document
61. rahul patnaik Search Activity Thu 08 27 2009 10 10 20 AM Outlook Express rahul patnaik Thu 08 27 2003 09 58 45 Notepad rahul patnaik PC Activity Alerts 3 Thu 08 27 2009 09 56 42 AM _ Skype rahul patnaik Relationship Thu 08 27 2009 09 56 30 AM Skype rahul patnaik Profiler 8 Thu 08 27 2009 03 55 31 AM Skype rahul patnaik ti BCE Reports Thu 08 27 2009 09 55 28 AM Skype tahul patnaik Thu 08 27 2009 09 55 25 Skype rahul patnaik Settings Thu 08 27 2009 08 55 20 Skype rahul patnaik ej Users 1 f 10 Gg System Settings 4 8 gt Workgroups Program Location FORMATNSOFTWARENSHARED SOFTWARENPR CEXP EXE Overview Time Opened Thu 08 27 2009 10 22 40 AM m About Time Closed Thu 08 27 2009 10 22 51 AM Duration 11 Sec X Delete amp Delete all Screen Capture 9 Application Screen The application window displays the following information from the monitored machine s Start Time Displays the date and time the user started the application e Application Displays the name s of the applications launched by the user Windows Username Displays the logged in user s name on the target PC at the time of monitoring Program Location Displays the location where the application is stored Time Opened Displays the time when user opened the application Time Closed Displays the time when user closed the application Duration Displays
62. rds Print Application Item Choose this option to print the selected record Print Application Summary Choose this option to print a summary of the captured data An HTML page opens displaying the currently captured data You can print this as an HTML page 11 3 DELETING RECORD To delete a particular record select it from the grid and click Delete button To delete all records click the Delete button Clicking Delete button deletes all records for selected fields and not just the displayed records Document Version 1 0 46 BeAware Corporate Edition User Manual Ascentive 12 MONITORING WINDOWS SESSIONS Windows Session tab displays the information regarding user s login logout history I at Logged In As t Kecentive BeAware Server Admin admin Windows Username AllUsers x Machine Name All Machines PG Activity Applications 2 Chat Sessions Emails C9 Screen Captures Email Applications Chat Screen Captures i Web Sites E View Windows user s login logout history web Sit eb Sites Statip or Tine A Windows Username Machine Wane ay Windows Sessions Y Login rahul patnaik RAHULP Search Activity Thu 08 27 2009 09 52 28 AM Login tahul patnaik RAHULP T Wed 08 26 2009 10 00 40 AM Login tahul patnaik RAHULP SB Activity
63. roceeding further Indicates additional information relevant to the procedure 1 3 REFERENCES The following documents discuss the specific aspects of BeAware system in more detail Sr No Document Name Description 1 BeAware Installation Guide Describes in detail the steps to install the BeAware Monitoring Tool Document Version 1 0 5 BeAware Corporate Edition Ascentive User Manual 2 SYSTEM DESCRIPTION 2 1 APPLICATION OVERVIEW BeAware is a surveillance system for your organization It takes screen shots and records all the activities on the monitored PC It enables you to view the web sites visited Internet chats email sessions documents created applications used start up and shutdown times and games played by the user No other program offers so many easy options for monitoring computers and Internet activity than BeAware Most of these special functions are configurable for example setting the image resolution of Screen Captures BeAware Corporate Server enables you to monitor your employees and achieve maximum productivity at work The BeAware system makes sure that you don t miss a thing BeAware is compatible with Windows NT Windows 2000 Windows XP Windows Server 2003 and Windows Server 2008 32 bit and 64 bit BeAware monitoring client is compatible with Windows Vista 32 bit and 64 bit Document Version 1 0 6 BeAware Corporate Edition conve User Manual im 3 LOGGING IN TO BEAWARE Y
64. rom the lower section of the window 2 Enter the following details in the appropriate boxes Keywords Enter keyword s for which you wish to set the alert Email Address es Enter the email address es to which alerts should be sent 3 Select the category for which you are setting the alert 4 Clickthe Save button from the PC Activity Alerts window The saved alert is displayed in the grid of the PC Activity Alerts window 14 3 SORTING THE RECORDS You can sort the records based on the following fields Simply click the respective column header to sort the records by that field Keyword e Monitoring Categories Email Addresses e Application 14 4 DELETING AN ALERT If you wish to delete any alert 1 Select one or more alerts from the grid in PC Activity Alerts window 2 Click the Delete button Document Version 1 0 57 BeAware Corporate Edition User Manual Ascentive 15 MANAGING RELATIONSHIP PROFILER Relationship Profiler shows relationship of employee in an organization on the basis of their Email transactions and conversations 1 Click Relationship Profiler BeAware Server Admin FEED gt Loggad In Ascentive BeAware Server Admin PC Activity View relationships through Profiler lt lt The Relationship Profiler shows you the relationships of people in your organization based on their emails and instant message chats Select Applications a Windows U
65. rted BeAware Error Report BCE Error Reporting System displays the overview screen which gives directions about how to use the system 2 BCE Error Report ye System Step 1 of 6 The Error Reporting system gathers all pertinent system information regarding your BeAware Corporate Edition software and generates an error reporting file that can be sent to our support team to help troubleshoot your issue Once you have completed the steps to compile the report and the report has been generated this system will send the file to our support team via email Please answer all questions to the best of your knowledge and as thoroughly as possible Providing us with accurate and detailed information regarding your error will assist us in providing you with the fix for your issue faster Click Next to start the creation of the Error Report Screen Capture 47 Error Reporting System Overview Screen 2 Click Next button Document Version 1 0 66 BeAware Corporate Edition A cente User Manual diam 3 Select the BeAware module where the problem persists 4 After selecting the module briefly describe the problem in the text field 2 BCE Error Reporting System Step 2 of 6 re Kcentve BeAware Error Reporting System Select the BeAware component that you are having a problem with NET ZO Note If you are having issues with multiple components please submit a separate report For each Briefly describe the proble
66. s select Users option under Settings section BeAware Server Admin Logged In As admin PC Activity f Applications Chat Sessions 4 Emails C3 Screen Captures Web Sites Windows Sessions 3 Search Activity PC Activity Alerts Relationship Profiler ti BCE Reports Settings jh Users System Settings i Workgroups BeAware Server Admin Manage BeAware Server Users Select Username for details Fields marked with are mandatory Password Username Username amm user First Name admin Last Name Job Title E mail n 7 Description Default Admin Account FE set RF Set user 2 Admin Users Users that can login into Server Admin Console and upload information 2 Non Admin Users Users that can only upload information Grew sip Delete amp Save User 2 Assign Workgroup BeAware allows you to create workgroups of users You can create a workgroup that contains specific users You can add or remove users from a workgroup Users assigned to a workgroup can view the details of that workgroup ogged In As admin PC Activity Applications Chat Sessions f Emails 09 Screen Captures Web Sites Windows Sessions 3 Search Activity PC Activity Alerts Relationship Profiler ti BCE Reports Settings e Users L3 BeAware Server Admin
67. s to the network e Restart the BeAware service on the server machine Error Server Not Found Cause Server is not available Solution e Check the cable connecting the server and the client machines to the network e Restart the BeAware service on the server machine Error I am not able to complete the installation on all the remote machines Why Cause If the user does not have administrator privileges the following message appears Solution Logon to the system with administrator account and then try installing it again Document Version 1 0 71 BeAware Corporate Edition Accontive User Manual m Error I am getting the error The Windows Installer Package cannot install the Installer Package Why Cause If the required Windows Installer Service is not present on the system the following message appears Solution Install Service Pack4 or above to solve this problem and then try reinstalling it d For additional support for your software visit our support site at http www ascentive com support new DOCUMENT END Document Version 1 0 72
68. ser or PC at your company to view a specific Relationship Profile You ll see the most common senders and receivers of their chats and emails so you know who they are corresponding with most frequently Chat Sessions Emails Workgroups BCE Workgroup Members All Machines C9 Screen Captures From 06 10 2009 x To 07 10 2008 7 Category Show Wen sts From To Total Type de Windows Sessions sepg lionkina com Vaibhav Turaskar 40 Email Search Activity Nandita Sathe Vaibhav Turaskar 30 Email vturaskar Indrayani Bhute 14 Chat fli Activity Alerts f vaibhav turaskar Nandita Sathe 13 Email Relationship vaibhay turaskar info spectrum com pop info spectru adam Schran 12 Email Profiler sepg lionking com Rahul Patnaik 12 Email fj BCE Reports Abhijeet Ganguly Vaibhav Turaskar 12 Email Shakal Shukla Vaibhav Turaskar Email Settings testascentive aim com testascentive aol com 10 Email m vaibhav turaskar info spectrum com pop info spectru Janice Ong lt janice oedesign com gt 10 Email Users Manoj Badase Vaibhav Turaskar 9 Email W Systeri Settings amp Networking Vaibhav Turaskar 3 Email Y Rahul Patnaik Vaibhav Turaskar 7 ER Workgroups 9 Indrayani Bhute Unknown 7 Email amp Vaibhav Turaskar Vaibhav Turaskar 7 Email m Smita Sahasrabuddhe Vaibhav Turaskar 7 Email We Overview 5 Swapnil Gulhane Vaibhav Turaskar p Email About f amp Sagar Vaibhav
69. ta The data to be searched can be filtered on following two fields which are common to all search categories Windows Username Click the Windows Username drop down list It will display the names of all users whose system is monitored by BeAware Select the desired Window s User Name from the drop down list Machine Name Click the Machine Name drop down list It will display the names of all the machines monitored by BeAware Select the desired machine name from the drop down list Search Result e The recorded data that matches the specified search criteria is displayed in the Search Result segment of Search Activity Screen To begin search click the Start Search button To clear current search criteria click the New Search button Document Version 1 0 49 BeAware Corporate Edition Ascentive User Manual 13 1 APPLICATIONS 13 1 1 Search Criteria Click Applications as Search In category and fill in information for the following fields to build search criteria Keyword Enter keyword e Date From Select date from which the data is recorded e Date To Select date up to which the data is recorded 13 1 2 Search Results If the search result is for Applications category then following information is displayed Start Time Displays the date and time the user started the application Application Displays name s of the applications launched by the user Windows Username Displays the log
70. te ce ee ei i De ERANA ENTES 57 14 4 DELETING AN ALERT eseeeeeeeee emere nenne trn ne 57 15 MANAGING RELATIONSHIP PROFILER 2 eee nnne h nena ennen 58 16 GENERATING REPORTS 60 16 1 VIEWING ACTIVITY BASED 60 16 2 VIEWING TIME BASED REPORTS 63 16 3 VIEWING WORKGROUP BASED REPORTS secccecececceecceecenecenseeaeecaeecaueeaneeneees 64 17 BCE ERROR REPORTING SERVICE 0cceeeceeecceeceneseneeeueeeueeeuseeuseeneeeueeeuseenseuesenes 66 18 TROUBLESHOOTING TIPS amp FAQ 70 Document Version 1 0 4 BeAware Corporate Edition Ascentive User Manual 1 INTRODUCTION 1 1 OVERVIEW Welcome to the BeAware Corporate Edition User Manual This document will guide you through the procedures for configuring and using the BeAware Admin Console application 1 2 How TO USE THIS MANUAL The following symbols have been used throughout this manual 7 Indicates notes or significant points relevant to procedural steps Indicates configuration settings which could cause problems with system setup read the text carefully before p
71. tivity Users Chatting Most Frequently PC Activity Alerts Favourite Chat Clients Select to generate report for Workgroups Top Chat Partners Relationship Emails Workgroup Employee Relations Profiler B Users Most Frequently Using V ti BCE Reports Top Mail Senders Top Mail Recipients Settings Most Frequently Used Webmai Webmail Services Used in the fh Users Webmail Services Used in the System Settings gt Workgroups ue Overview BR About am Screen Capture 2 T m 5 Reports by Workgroups Document Version 1 0 65 BeAware Corporate Edition Ascentive User Manual se 17 BCE ERROR REPORTING SERVICE BeAware Error Report in BeAware Corporate Edition Software gathers all relevant system information regarding BeAware system and generates an Error reporting file that can be sent to the support team Error reporting system helps Support team to resolve the problem faster and better 1 Click Start gt Programs gt Ascentive gt Beware Error Report eG Set Program Access and Defaults e Windows Catalog 4 Windows Update Programs M rosoft Office gt ME Express D 73 RoboHelp Offise gt p Settings Erot Report Search P 7 Help and Support if Run Windows XP Professional Shut Down Screen Capture 46 Getting sta
72. ts 4 Data Management Product License Manager License Category Server Select the License Category you want to manage Server Serial Number C vemeammre License Count amp 27DCAMIBSISSCADC E26644309CADSC2A 1 Applications Chat Sessions f Emails Screen Captures Web Sites Windows Sessions Search Activity PC Activity Alerts Delatinnchin 2 Click Add button to enter License for selected category Add License dialog box appears asking you to enter the Serial Key and Verification Key for the new category Serial Key DA3BDE3BS5FBOFBZ Verification Key Ey 5232 F22 e 6049 Note Keys are case sensitive All characters must be entered exactly as shown The necessary serial keys will be provided to you by vendor 3 After entering the proper serial keys click OK button to register the new category 4 Click the Activate button to activate the new category The Activate License dialog box appears Document Version 1 0 13 BeAware Corporate Edition User Manual Full Company Address 1 Address 2 City State Ze Postal code Cogntey E mail Address Phone Number Fax Number Customer information required fields marked with are mandatory Ascerbve Gaiden Steet Fre adelphia 19123 States of A
73. which displays all the functionalities provided by the BeAware Monitoring Tool Document Version 1 0 9 BeAware Corporate Edition User Manual BeAware Server Ad Logged In As admin PC Activity 3 Applications Chat Sessions Emails 09 Screen Captures Web Sites Windows Sessions 3 Search Activity PC Activity Alerts gt Relationship Profiler ti BCE Reports Settings ej Users System Settings Workgroups de Overview About Ascentive BeAware Seryer Admin e 9 9 8S PO View PC Activity Select this option to view the chats e mails screens applications used websites visited and windows sessions Search Activity Select this option to locate for the applications used chats e mails and the websites visited which satisfy specified search criteria PC Activity Alerts Select this option to set email alerts which will be sent in case certain keywords are found in the rnonitored activities Relationship Profiler Select this option to know the frequency of chats and mails sent by one client to other clients You can also see the chat and mail contents Reports Go to this page to select reporting options and display reports about the monitored data User Management Go to this page to manage BeAware server users You can create administrator and non administrator users update the details of users or delete them
74. which the user has sent e CC Displays the CC information of the mail Windows Username Displays the logged in user s name on the target PC You can sort the records based on the following fields Simply click the respective column header to sort the records by that field Time Sent To From CC Subject Windows Username Document Version 1 0 53 BeAware Corporate Edition Ascentive User Manual 13 4 WEB SITES 13 4 1 Search Criteria For Web sites data click URLs as Search In category and fill in information for the following fields to build search criteria Keyword Enter keyword e Date From Select date from which the data is recorded e Date To Select date up to which the data is recorded 13 4 2 Search Results If the search result is for URLs category then following information is displayed Time Captured Displays the date and time the user visited the specific web site Web Site Visited Displays the address of the websites which were visited by the user Windows Username Displays the logged in user s name on the target PC On selecting an item from the search result list displays the entire URL 13 4 3 Sorting the records You can sort the records based on the following fields Simply click the respective column header to sort the records by that field Time Captured Web Site Visited e Windows Username Document Version 1 0 54 BeAware Corporate E
75. workgroup from the list of Available Workgroups and click Add button to assign the workgroup 4 You can also select the assigned workgroup and click Remove button to un assign the workgroup Document Version 1 0 30 BeAware Corporate Edition User Manual Ascentive BeAware Server Admin Logged In admin Current user admin PC Activity mem d By assigning a user to a workgroup they will only be able to view data B Applications for users in that workgroup 2 Chat Sessions Available Workgroups Assigned Workgroups Emails Accounts Accounts Screen Captures Advertising Advertising Employee Relationship Employee Relationship Web Sites Games Games 3 Human Resource Human Resource Windows Sessions WkaTrial Add 9 Search Activity Remove PC Activity Alerts Relationship Profiler ti BCE Reports Settings mh Users mE Umm mation System Settings Grew Delete amp Save User 2 Assign Workgroup Workgroups Whenever administrator logs in after the assignment of workgroups the main screen reflects the workgroup name in the Workgroup list The members of selected workgroup are displayed in Workgroup Members BeAware Server Admin Logged In Ascentive BeAware 1 admin Server Admin PC Activity View relationships through Profiler l The Relationship Profiler shows you the relations
76. xisting workgroups You can also create a new workgroup Following are the steps to create new workgroup Click the Create button on the workgroup screen Enter the workgroup name Enter the description of workgroup This is optional Select the type of members from Member Type list You can select from Users or select None if you don t wish to include existing members 5 Depending on the selection made in Member Type list a list of members is populated in the Available Members section 6 Click the member you wish to include in workgroup and click Add button The selected member name is displayed in the Members list pe oT can also directly type new member name and click sign to include the member into workgroup J Click the Back button to go to the previous screen 7 Click the member name you wish to remove from the Members list to remove the member from workgroup L3 BeAware Server Admin Legged In As Ascentive BeAware Server Admin PC Activity Create or Edit Workgroup of PCs or Windows Users f Applications Workgroup Name Security Chat Sessions Description Security personnel 4 Emails C93 Screen Captures Member Type All Users Web Sites Available Members Members Windows Sessions mrunal khandekar Parikshit Solao Search Activity nanditas rahul patnaik neeraj sathe sheelg PC Activity Alerts Parikshit Sol

7.4 User Manual - BeAware Corporate

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