Stratos C-email - Stratos Global Corporation
Contents
1. ASA Y 11 12 13 13 13 15 4 15 1 General Information 1 1 What is C Mail The C email service of Stratos allows Inmarsat C users to send and receive e mail messages and is a convenient alternative to telex After registration at Stratos land based Internet email users can send messages to mobile C terminals while vessels can send to any email address without the need for registration Note The C email service can be used in combination with other Stratos services Data Reporting amp Polling FleetNet and SafetyNET For more information visit our web site or contact our Customer Services Centre 1 2 About this manual This manual explains e how to send e mail messages from Inmarsat C terminals to Internet email e howto send e mail messages from Internet email to Inmarsat C terminals e how to handle optional attachments Note Sending attachments is not a standard feature If you want this service please indicate this on the application form or contact Customer Services 1 3 Updates of this manual New features for the C EMAIL service are constantly being explored Updates of this manual can be found on our public web site as well as StratosGateway customer portal or can be requested from our Customer Services Centre 2 About C email Stratos C email links the Inmarsat C satellite network to Internet Emails originating from email addresses that are registered in our gateway will be authent2. Mobile terminal users should realize that only Internet users who are registered for the Stratos C email service can reply to their messages 3 2 Billing and accounting e Registered land based Internet users will be billed directly for all their C email traffic Each bill is based on the message records of the registered e mail address or registered username in the gateway If a company has registered more Internet addresses a bill will be generated for each address e For C terminal owners billing of C email traffic originating from mobiles is executed in the normal way either via the accounting authority or via direct billing 3 3 Charges Charges for e mail messages via the C email service are in blocks of 256 bits or 32 bytes where one byte in 8 bit transparent data mode is one character carriage return space or line feed Messages from Mobile will be charged based on the size of the message originally sent by the mobile The original size will depend on the alphabet used by the mobile ITA 2 Telex 5bits IAS ASCII 7 bits or Transparent Data 8 bits Messages to mobile will be charged based on the size of the original message plus the LES header in case of sending the message in 5 or 7 bits The LES header is not added and therefore not charged for messages sent to mobile in 8 bits Multiple Addresses A message from mobile addressed to multiple Internet e mail addresses will be charged only once A message from an Internet
3. Example 1 email in 5 bits To 4123456780 c12 stratosmobile net From mary smith yahoo com this address should be registered at Stratos Cc Subject happy birthday al telex your text or To 412345678 c12 stratosmobile net From any email address Cc Subject happy birthday al telex userid lt your username gt password lt your password gt your text Example 2 email in 8 bits To 412345678 c12 stratosmobile net From mary smith yahoo com this address should be registered at Stratos Cc Subject happy birthday al data your text 5 4 Using Customer Reference Numbers in the Subject Box Users sending many e mails can use the subject box to enter a reference number or name with each message The number or text in the subject box will be bounced back in the standard delivery notification In this way the delivery notification will not only tell you when and to which C terminal ID the message was delivered but also which message particularly if you have sent more than one message to the same C terminal 5 5 Delivery Reports for Messages from Internet Positive Delivery Notifications The C email gateway will always return a Delivery Notification indicating when and to which terminal ID the message was delivered The text which was entered in the subject box will also be returned 1 14 15 Positive Delivery Notification as received by sender Your message to lt 412345678 c12 stratosmo
4. e mail address to multiple mobile destinations will be charged as many times as the number of mobiles addressed 3 4 Software For land based Internet users no additional or dedicated software is required for access to C email As well Inmarsat C terminals may use the existing text editor provided by the terminal manufacturer 3 5 Plain Text Format In many e mail programs HTML or Rich Text Format is the standard for formatting e mail messages The HTML or Rich Text format allows the sender to use all kind of layout features to add pictures change the font size alignment etc However this layout information will increase the size of the message considerably and consequently increase the cost The C email gateway will strip HTML before sending the message to the mobile terminal to avoid unnecessary costs Because all layout information will be stripped off and the email message will arrive at the C terminal in Plain Text Format it is advised to create them in Plain Text Format from the start To create e mail messages in Plain Text Format consult the Help function of your e mail program Appendix contains some extra tips on this issue for Microsoft Mail Program users e g Outlook Further to minimize the size of your message try to avoid e mail services that add unnecessary information to your messages such as company related legal statements or advertisements STR TOS 6 15 3 6 Maximum Size of an E mail Message Be sur
5. eliminated without destroying the original message the repaired message will be sent to the destination Stratos will add a warning to the message indicating that a virus was detected and eliminated The receiver will be advised to inform the sender of the virus If the message could not be repaired the destination will receive a message saying that the originator tried to send a message but that it was aborted due to a virus Similarly to the previous case the receiver will be advised to contact the originator to inform them of the virus Important Note The sender does not receive a notification on virus detection The reception of a Positive Delivery Notification does not imply that the message was finally delivered as originally sent Content eliminated while eliminating the virus will not be invoiced to the originating cause of the virus The originator will pay for the extra warning text STR TOS Sy DAN 7 15 3 9 Economic use of the C email service As mentioned in the sections above the best way to keep satellite costs low is to send email in plain text format Caution is also required for using the reply facility that on many e mail packages sends back not just the response to a message but the original message as well Avoid unnecessary satellite costs by making sure that the original text is deleted before sending the reply message 4 Messages from Inmarsat C to Internet Every activated Inmarsat C terminal is authorized t
6. Revised 3 Jun 08 Stratos C email User Guide May 2008 STR TOS BEYOND T H O Bel iN 2 15 May 2008 This edition of the User Manual has been updated with information available at the date of issue This edition supersedes all earlier versions of this manual This publication has been compiled with the greatest possible care but no rights may be derived from its contents eer y 5 yo 1 GENERAL INFORMATION 1 1 WHAT IS C MAIL 1 2 ABOUT THIS MANUAL 1 3 UPDATES OF THIS MANUAL IN ABOUT C EMAIL Iw THINGS TO KNOW BEFORE YOU USE C EMAIL REGISTRATION BILLING AND ACCOUNTING CHARGES SOFTWARE PLAIN TEXT FORMAT MAXIMUM SIZE OF AN E MAIL MESSAGE ATTACHMENTS SPAM AND VIRUSES ECONOMIC USE OF THE C EMAIL SERVICE VO0ONOUA WNE 4 MESSAGES FROM INMARSAT C TO INTERNET 4 1 How TO SEND AN E MAIL MESSAGE 4 2 SENDING AN E MAIL IN 5 BITS 4 3 TRANSMISSION OF THE MESSAGE FROM A C TERMINAL 4 4 CREATING A NEW ADDRESS 4 5 DELIVERY NOTIFICATIONS FOR MESSAGES FROM INMARSAT C 4 6 RECEIVING ATTACHMENTS ON THE INMARSAT C TERMINAL 5 MESSAGES FROM INTERNET TO INMARSAT C 5 1 ADDRESS INFORMATION 5 2 AUTHENTICATION OF ORIGINATOR 5 3 SENDING A MESSAGE IN 5 BITS OR IN 8 BITS 5 4 USING CUSTOMER REFERENCE NUMBERS IN THE SUBJECT BOX 5 5 DELIVERY REPORTS FOR MESSAGES FROM INTERNET APPENDIX A TIPS TO SEND AN E MAIL TO A MOBILE IN PLAIN TEXT 3 3 15
7. bile net Subject test 1 Arrived at the Stratos C email service at Mon Mar 26 2007 12 28 42 UTC and was successfully delivered The Inmarsat reference number for your message is 802058 Negative Delivery Notifications In the following situations the Stratos gateway will automatically generate a Negative Delivery Notification Mobile terminal is logged in If the addressed C terminal is logged in properly the LES Land Earth Station of Stratos accepts the message and will transmit it to the terminal However in some cases the message cannot be delivered This happens if the mobile terminal is switched off or if the mobile terminal has no clear sight to the satellite The LES will try to deliver the message If the first attempt is not successful it will retry 6 times If the last delivery attempt has failed the message will eventually be discarded and you will receive a Negative Delivery Notification Mobile terminal is logged out In this case the Land Earth Station knows the terminal cannot be reached and will not accept the message A non delivery notification will immediately be sent to the originator This illustrates the importance of logging out mobile Inmarsat C terminals before they are switched off A Negative Delivery Notification could look like this Your message to lt 412345678 c12 stratosmobile net Subject test 1 Arrived at the Stratos C email service at Mon Mar 26 2007 12 28 42 UTC and could not be delivered for the fol
8. d user when the requested PDN arrives to the mobile When a message is sent to multiple addresses its status will remain as Delivered to LES and not change to Delivered to end user Negative delivery notification NDN Stratos Inmarsat C service provides free of charge Negative Delivery Notifications NDN for messages sent to wrong not available telex fax PSTN PSDN X 25 and Stratos mailbox destinations It also provides a free of charge NDN for messages sent to a wrong SAC code not available SAC code For Stratos C email service such an NDN could be provided to the mobile if for instance the mobile has selected the wrong SAC code e g 29 instead of 28 or EMAIL as it should be for Stratos LES id s or if our Stratos Internet Gateway is unavailable When you receive such an NDN Stratos is telling you that your message cannot be delivered to the Internet Such an NDN does not provide insight on whether the message has been finally delivered or not to the correct e mail address The notification providing this information is called UDI Unsuccessful Delivery to Internet See more details in next section A NDN created by Stratos Inmarsat C platform will change the status of the message from delivered to failed at the log book of the Inmarsat C mobile A UDI is not an Inmarsat C NDN but a normal message A UDI does not change the status of a message at the logbook of the mobile Unsuccessful Delivery to Int
9. day John Love Mary About Stratos Stratos is the world s trusted leader for vital communications With more than a century of service Stratos offers the most powerful and extensive portfolio of remote communications solutions including mobile and fixed satellite and microwave services More than 20 000 customers use Stratos products and industry leading value added services to optimize communications performance Stratos serves U S and international government military first responder NGO oil and gas industrial maritime aeronautical enterprise and media users on seven continents and across the world s oceans For more information visit www stratosglobal com For more information please contact Stratos Toll Free America 1 800 563 2255 Worldwide 1 709 748 4226 TTY 1 709 748 4884 Fax Worldwide 1 709 748 4320 E mail info stratosglobal com Web Site www stratosglobal com
10. e that the total size of an e mail message does not exceed the maximum size of 32 000 bytes for a standard Inmarsat C terminal This is a generic technical limitation of the Inmarsat C network and is the maximum size that can be transmitted using a standard Inmarsat C terminal The maximum message size for a mini C terminal is 10 000 bytes Larger messages will not be transmitted When this occurs in the to mobile direction Stratos will send a negative delivery notification to the e mail originator To assist in the potential transmission of large messages in error Stratos offers the option to limit the maximum message size that can be sent from a specific email address domain or Registered User name This option is selected at time of registration The default value is 32 000 bytes 3 7 Attachments In the event of specific applications Stratos offers the possibility to send attached files in your e mail messages to mobiles However caution is required Attachments such as Word or Word Perfect documents Excel or graphic files can be quite large in size Remember that charges are per 256 bits 32 bytes To avoid high communication costs check the size of the attachment before you decide to send one We recommend that attachments only be enabled for specific proprietary applications In the ship to shore direction if the terminal selects 8 bit or data mode for transmission the text message will arrive at the email destination as an attach
11. e this combination at the mobile character instead of the special character At sign Percentage Vertical bar Underscore No other special characters are allowed in the address fields These special characters are not allowed in the subject field These combinations if appearing in the body text will not be translated into the special characters when the message is delivered to an Internet e mail address Examples To send an e mail to john_smith yahoo com write the address as John u smith a yahoo com Our Internet gateway will translate the address to the correct e mail format Mandatory Rules for a successful e mail from mobile in 5 bits 1 All special characters work only as such e g a is translated into when you send your messages in 5 bits Do not use them when working in 7 or 8 bits 2 Leave an empty line between the header address with or without subject and the body text this is done by pressing enter 3 As semicolon is not a 5 bit character you must use a comma to separate addresses the fields and Cc 4 Inthe fields To and CC you may use a space or a new line immediately before or after the separation character in this case between addresses STR TOS 9 15 Example Email to John_Smith yahoo com to W Williams yahoo com and to s mes hotmail com with a cc to spare_parts domain com to be sent in 5 bits TO john u smith a yahoo com w williams a yahoo com s me
12. ernet UDI In most cases you will be notified automatically if your message could not be forwarded to the Internet by the C email service However a message successfully forwarded to the Internet does not mean that the Internet has managed to deliver it successfully to the final destination Again in most cases Internet providers notify the sender when they have not been able to reach the destination address For those cases when Stratos receives such a notification a UDI Unsuccessful Delivery to Internet notification will be sent to the originating Inmarsat C mobile indicating the following STR TOS 11 15 LES header date Message ref number xxxx to email address aaaa bbbb ccc failed Address incorrect or unreachable The status of the message at the mobile will not change from Delivered to Failed as a result of a UDI Please note that a UDI is not an Inmarsat C NDN Inmarsat C NDNs have the property of updating the message status on the mobile There are many reasons for a non successful delivery Unfortunately each Internet provider has a different description and or lay out to announce the reasons behind the unsuccessful delivery This makes it difficult for Stratos to provide a consistent Negative Delivery Notification other than the one shown above The most common reasons for unsuccessful deliveries are Undeliverable message or delivery failed after xx attempts Warnings message not delivered withi
13. from our website or Stratos Customer Services Sending messages without being registered will result in a report indicating that the sender is not authorized to use the service Existing customers may also use the electronic form online to add email addresses to their account 5 1 Address information In the address box of a message you should enter the address of an Inmarsat C terminal in the following way The domain you use depends on the Stratos LES to which you have registered your email address Inmarsat C IDOc12 stratosmobile net for LES 12 STR TOS 12 15 Or Inmarsat C IDOstratosmobile net for LES 02 The Inmarsat C ID must consist of nine digits and it always begins with 4 Example of an e mail address to an Inmarsat C terminal 4123456780c12 stratosmobile net or 412345678 stratosmobile net After preparing your message send it in the usual way via Internet After the message is received at the gateway of Stratos the C terminal will be located i e correct ocean region and the message will be delivered 5 2 Authentication of Originator Normally Stratos authenticates the email sender based on their email address However you can also choose to send emails from any email address using a Registered Username and Password Your emails will then be authenticated based on these two parameters placed on the first two lines of the message text There is no extra cost as these two extra lines will not be transmit
14. icated and forwarded Messages of non registered Internet users will be rejected Inmarsat C terminals are allowed to send and receive e mail without prior registration Inmarsat C users can send e mail messages to any Internet address Registration is not necessary Send the message via Special Access Code EMAIL or 28 on LES X12 or X02 where X is the Ocean region e AORW 0 e AORE 1 e POR2 e IOR3 Email users can send messages to any Inmarsat C terminal by sending to 4xxxxxxxx ci2 stratosmoile net on LES 12 or 4xxxxxxxx stratosmobile net on LES 02 where 4xxxxxxxx is the 9 digit Inmarsat C Mobile Number Prior registration at Stratos is required 3 Things to Know before You Use C email 3 1 Registration e Internet users wishing to send e mail from Internet to Inmarsat C must first register for the service by completing the application for C email on our website Existing customers can also register online by selecting the option from our web site You can register your email address specifically for C email or you can request an Inmarsat C Registered Username allowing you to send from any email address STR TOS 5 15 Sending messages without being registered will result in a report indicating that the sender is not authorized to use the service The message will be discarded Registration forms can be obtained from our website or Stratos Customer Service e C terminal users have access to C email without prior registration
15. ivered via the Internet to the recipient Even if the message is delivered to the mail server it is uncertain if the addressee has checked their mailbox for new mail 4 4 Creating a New Address This example refers to Thrane amp Thrane Capsat mobiles Please refer to your terminal s manual if you use a different Inmarsat C terminal Additional instruction sheets are also available at our website Go to APPLICATIONS Select ADDRESSBOOK Choose NEW Give name EMAIL or any other name you like Enter special access code EMAIL or 28 Select type SPECIAL Select presentation 5 7 or 8 bits Note that if you select 8 bit format messages will be received at the shore side as text attachments This may be desirable for some customers using specific applications to receive emails however most customers simply select 7 bit to receive the text as normal email in the body of the message If your Inmarsat C terminal is unable to accept alphanumeric Special Access Codes you may use code 28 instead of EMAIL STR TOS 10 15 4 5 Delivery Notifications for Messages from Inmarsat C Positive delivery notification PDN Asking for a PDN is of little value and the use of it is discouraged for the following reason Sending a Request Confirmation will cause Stratos to return a Positive Delivery Notification as soon as the C email service has successfully forwarded the message to the Internet The status of the message at the log book of
16. lowing reason Failed due to MES not available MES Mobile Earth Station Inmarsat C terminal Note If a message has not been delivered to the C terminal the message will not be charged STR TOS 15 15 APPENDIX A Tips to Send an E mail to a Mobile in Plain Text All Inmarsat C mobiles can receive and read directly on the screen messages originally sent in IAS ASCII alphabet 7 bits A mobile will be able to receive messages sent in data mode 8 bits depending on the model and whether it has previously received a message in 8 bits Messages received on a mobile in data mode 8 bits will be stored in the received log of the Inmarsat C terminal but the message will not be printed automatically as it happens for messages in 7 or 5 bits In order to make sure that you send a message as Plain text in IA5 ASCII 7 bits alphabet and therefore that the message can be automatically printed when it arrives at the mobile you may use one of the following two methods Method 1 Make sure that you select the format Plain text and Encoding Unicode UTF 7 in your email program Method 2 Another solution to force a text to be sent in IA5 ASCII format 7 bits is to add the words al text on the first line of the body text of your email Example To 4123456780 c12 stratosmobile net From mary smith yahoo com this address should be registered at Stratos Subject happy birthday y al text Happy birth
17. ment to the email Most customers select 7 bit transmission from their terminal software options such that the text simply arrive in the body of the message 3 8 Spam and Viruses Stratos Internet environment has been equipped with spam and virus filters such that they will not be sent to the mobiles or to Internet addresses Some viruses worms and spam will cause a message to be sent or copied to all addresses in the address book of the sender If that happens and a message is unwillingly sent to Inmarsat C mobiles Stratos cannot distinguish whether the sender meant to send a message to a mobile or not In every case and in this last case in particular the originator of the message is responsible for its own virus protection Stratos will not refund costs made by the sender due to extra text or attachments added by viruses worms spam or other programs that cannot be detected as a virus themselves The best protection to avoid unwilling attachments to be sent to mobiles is not to activate the send attachment option as explained in the previous section What happens when a virus is detected at the Stratos Internet server The Stratos Internet server will scan every message coming into Stratos platform s The scan applies to messages addressed to Stratos C email service as well as other Stratos services Stratos will use best practices to eliminate the virus from the incoming message If the message can be repaired the virus is
18. n xx hours or days Message could not be delivered within xx days so it will be deleted Address non existing address incorrect address not existing in public Name amp Address book Message did not reach following recipient aaa bbb ccc 4 6 Receiving Attachments on the Inmarsat C Terminal When a message sent from the Internet contains attachments each attachment will be sent as an individual message in 8 bits presentation to the mobile terminal The original message will be sent as a normal message announcing the attachment s plus as many messages as attachments The arriving message with the lower message reference number will have the headers the text accompanying the attachment s and a line indicating the number of attachments following The messages with higher reference numbers will contain the attachments Example Stratos LES 01 MAR 2007 00 26 48 717548 From Customer Support supportOstratosglobal com Subject Test 1 attachment 9216 bytes test doc lt lt test doc gt gt Hello John this is the test document Regards Bill No announcement before attachment no announcement will be sent to the mobile when the originator sends the message without body text and without subject subject field empty and body part empty 5 Messages from Internet to Inmarsat C Internet users wishing to send e mail from Internet to Inmarsat C mobiles should register at Stratos s C email service Registration forms can be obtained
19. o send messages to any Internet email address Registration of mobile terminals for C email is not necessary 4 1 How to send an e mail message Create your message with the text editor in your terminal software The keywords TO CC and SU start at left hand side of a line Like the addresses they may contain upper and lower case characters A colon follows the keywords The keyword Subject may be abbreviated to SU How to create an e mail message Type to followed by the e mail address on the first line Next leave a blank line and continue with the message text It should look like this TO support stratosglobal com Message text E mail messages to more than one address To send a message to more than one addressee type again to on the next line s A message to three addresses looks like this TO support stratosglobal com TO sales stratosglobal com TO info stratosglobal com Message text Using CC Carbon Copy command You may use the CC command to send copies More Co s can be added on new lines TO support stratosglobal com CC sales stratosglobal com CC info stratosglobal com Message text Using SU subject command Add the SU command as follows TO support stratosglobal com CC sales stratosglobal com CC info stratosglobal com SU Stratos test Message Message text Other ways of multi addressing Instead of entering different TO and CC commands more addre
20. s a hotmail com CC spare u parts a domain com Possible errors and consequences If you forget to include part of the special character e g you type a instead of a or instead of u etc in the To or CC fields our Inmarsat C platform will not recognize the rest of the address following the mistake It will also ignore the addresses following the one where the mistake was made Our platform will still send the message to the Internet but as being sent by relayi station12 com or relay2 station12 com As this is a non existent address the mobile will receive a Negative Delivery Notification NDN indicating the email could not be delivered to this non existent address In this case please send your message again and ensure you type the address correctly 4 3 Transmission of the Message From a C Terminal After an e mail message has been created on your Inmarsat C terminal send it to Stratos special access code SAC 28 or EMAIL Both SAC codes are available for Stratos LES IDs x12 and x02 all ocean regions Your message will arrive at the destination address as being sent by 4xxxxxxxx c xantic net when you use LES id 12 or by 4xxxxxxxx stratosmobile net when you use LES id 02 4xxxxxxxx is your 9 digit Inmarsat C mobile number If an Inmarsat C confirmation is requested confirmation OK status only indicates that your message was forwarded to the Internet This does not indicate that the message was successfully del
21. sses can also be specified as shown below The addresses should be separated with semi colons 1 8 15 Addresses should not be truncated For more addresses start a new line only after the semi colon Note one space after or is allowed but not necessary TO support stratosglobal com sales stratosglobal com CC info stratosglobal com SU Stratos test Message Message text 4 2 Sending an E mail in 5 Bits The ITA 2 Telex 5 bits alphabet does not contain characters usually present in e mail addresses such as at _ underscore etc In order to be able to send an e mail in 5 bits mode Stratos has developed a special convention This method can be used with all terminals that are able to send messages to SAC codes using 5 bits presentation For example the JRC mobile model JUE75C is not able to select 5 bits mode when addressing a message to a SAC code In order to know whether your terminal can send messages in 5 bits mode to a SAC code please consult the manual provided by the terminal manufacturer In order to send emails in 5 bits format from any mobile users are requested to replace the special characters not available in the ITA 2 alphabet by a combination of characters that can be processed by our platform The list below contains the combination of characters to be used in case of the special characters Special Characters that can be used in the address to cc Special i Us
22. ted to the mobile Example 1 email sent using e mail address authentication method To 412345678 c12 stratosmobile net From mary smith yahoo com this address should be registered at Stratos Cc Subject happy birthday your text Example 2 email using userid amp password authentication To 412345678 c12 stratosmobile net From any email address Subject happy birthday userid lt your username gt password lt your password gt your text Note If you are using this userid amp password authentication method send the message from an email address that has not also been registered for C email before If you cannot do this please contact Stratos Customer Services to configure your email registration most effectively STR TOS 13 15 5 3 Sending a Message in 5 Bits or in 8 Bits Normally a message will be sent in 7 bits format unless your email server is always configured to send messages in 8 bits You can force a message to be sent in 5 bits 7 bits or 8 bits To do so you need to add a special parameter immediately at the beginning of the message before your text and also before username and password if you use that method To send a message in 5 bits the parameter is al telex al alphabet To send in 7 bits the parameter is al text To send in 8 bits the parameter is al data This special parameter will be removed at the Land Earth Station and will not be sent to the mobile s
23. the mobile will change from Delivered to LES to Delivered to end user However this does not imply that the message was successfully delivered via the Internet to its final destination The message could still fail if for example the recipient email address is incorrect or if their mailbox is full Positive delivery notifications are optional for the Inmarsat C services You can request this functionality when sending a message PDNs associated to a collective message one message sent to several addresses If you send an email to several addresses Stratos C email service will copy your message into individual messages one per address before sending them to the final email destination s If you have requested a PDN for this message the Stratos C email service will generate a PDN per each email address Each PDN will be sent to your mobile However your mobile will only change the status of the message once It will not change the status delivery successful unless arrives FYI All Land Earth Stations using a Thrane Thrane Internet gateway behave in this way This means that your mobile will be charged for only one message and with as many PDNs as addresses included in the message header Note JRC terminals sending collective messages will behave different from other mobiles The status of a message sent from a JRC mobile to only one email address will change from Delivered to LES to Delivered to en
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