our User Manual
Contents
1. Click Next In the following window that appears click Next again to install the program Once the software has been installed successfully this window will appear Click Close to complete the installation 13 14 Synchronization By synchronizing the data on your terminal all transactions are uploaded into your CMM account Connect the terminal to your PC with the enclosed cable Before you can upload the transactions make sure that the necessary software is installed on your PC Check the Software and Terminal Driver Download and Installation paragraph for further reference If you have any problems with installing the software please contact our helpdesk After installing the software you can start synchronizing the terminal When the sync software is running on your PC and the terminal is not connected you will see the following X icon This means the program is waiting for a terminal connection When you connect the terminal the icon will change into Press the menu button and scroll to the fifth option in your menu SYNCHRONIZE Confirm your choice by pressing the green DP button The terminal will begin transferring the transactions On your PC the screen on the right 5 will show on 3 On the terminal the screen will show SYNCHRONIZE PLEASE WAIT When the terminal is finished synchronizing it will return to the main screen Automatic synchronization You can set the terminal to auto sync To do2. DO IT YOUR WAY Reward Loyalty User Manual Table of Contents General Information russ ies 02 Terminal User Guide ana 03 A tsetere tisi 05 Redeeming POINTS een 07 Other Main Menu Options eaesas 09 Setting Discount Percentage u 11 Software and Terminal Driver Download and Installation eeneeeeeeeeeeeeeenn 12 SYNICHFONIZAUON isis 14 General Thank you for choosing Reward Loyalty This starter kit contains the following components e Terminal e Batteries e Cable e Cards e Registration Forms e User Manual Getting started only takes a few simple steps Your terminal is powered by batteries please do not use rechargeable batteries With the enclosed cable you can also connect your terminal to your PC for power Or use the cable with a USB power plug Be Please Note If connecting to the mains for power using the USB power adaptor provided the batteries must be removed from the terminal Terminal User Guide Terminal keys ISSUE POINTS gt on gt REDEEM POINTS UP DOWN MENU ON OFF CANCEL CORRECTION CONFIRM You can access the terminal menu by pressing the semi circle button in the top middle of your keypad Scroll through the menu using the two arrow buttons on the right and left hand side of the menu button Cancel any action with the red BP button The yellow 22 button enables you to correct any errors Confirm your actions with the green P button For daily use the following button
3. ard repair function If by accident the card is taken out before the transaction is stored on the card the card can get damaged The terminal will show the following message CARD READ ERROR REPAIR 0 1 Press 1 to repair the card Wait till the card balance is shown The card is now repaired Other main menu options Press the Menu button to enter the menu You can scroll through the menu using the two arrow buttons to the left and right of the menu button Card balance retrieval As soon as you enter a card your terminal will display the balance of accumulated points Retrieval of any card balance is also included as an option in your terminal menu Press the green Menu button and scroll to CARD BALANCE Press the green B button to confirm your choice Card number retrieval The card number is printed on the card If the card incurs any damage the number may wear off or become illegible To check any card number enter the menu using the Menu button and scroll to CARD NUMBER Confirm your choice with the green DP button PIN code modification In order to change the PIN code on your terminal access the menu using the MENU button and select the last option in the menu SETTINGS Press the green P button and select the second option under SETTINGS CHANGE PIN Press the green DP button to confirm your choice The following screen will appear ENTER PIN PIN 10 In this field you should enter your old PIN code Aft
4. er completion the following screen will appear NEW PIN PIN Enter the new PIN code and re enter in the following screen Your action will be confirmed by the following message PIN has been changed Press the green B button to exit the menu Setting discount percentage Press the Menu button and select SETTINGS in your terminal menu Confirm your choice with the green B button Scroll down to ISSUE SETTINGS Press the green EP button Select POINTS FACTOR and press the green P button again Default factor is set to 0 01 This means that your card holders will be credited one point per pound If you change this points factor to 0 02 for example your terminal will add 2 points for each pound spent Enter the value of your choice and confirm with the green DP button The next option is FACTOR SHIFT Just press the green EP button to skip this option STEP AMOUNT is the next option and allows you to enter steps between points issued FOR EXAMPLE 5 10 5 points 10 15 10 points Press the green B button to confirm The MINUMUM AMOUNT allows you to set a minimum spend to receive points The last setting is MAXIMAL POINTS This is the maximum points that can be issued at any one time FOR EXAMPLE You have decided to offer your customers a 5 discount For each pound spent you will grant 5 points To set your terminal accordingly you will need to enter a points factor of 0 05 Customers who have spent 10 po
5. point per pound To change the discount setting see the section Setting the discount percentage ISSUE XX POINTS XX is the number of points calculated by your terminal Confirm this action with the green E button The transaction can be cancelled using the red 3 button After cancellation you will return to the main screen Once the action has been processed successfully you ll hear a beep and the following screen will appear CARD BALANCE XX POINTS XX represents the new balance of points Do not remove the card before the transaction is done After removing the card from the terminal the main screen will be displayed press the red EBP button if this screen does not appear Issuing points via the menu You can also add points directly via the menu This is especially useful for adding points individually without entering a transaction cost e g to add 10 bonus points Press the Menu button and select ISSUE POINTS by pressing the green BP button Scroll down to ENTER POINTS and select using the green E button Here simply type in the number of points that you wish to issue and then press the green P button to complete As above the new card balance will be displayed Adjust the points issue button The standard setting for issuing points is by entering the amount spent The terminal also has the option to issue points by just entering the points value directly To set the issue b
6. s are very important Issue points by entering the purchase amount l gt Redeeming points Terminal switch on off Once the batteries are inserted or the terminal is connected to the PC it s ready to use After two minutes the terminal will go in to a standby mode to save power By pressing the On Off button or inserting a customer card the terminal will switch on again To put the terminal back into standby mode press the On Off button again If you want to shut down the terminal completely just remove the cable or batteries Terminal initiation After switching on your terminal a number of system messages will appear After those messages you are asked to enter a PIN code ENTER PIN CODE PIN For the first use of your terminal please type 0000 This PIN code can be changed immediately We strongly advise you to do so To change PIN code see section on PIN code modification After entering the correct PIN code you will enter the main screen 27 4 2013 O Reward 20 Issuing points Enter the card in your terminal and press 4 The following screen will appear ENTER AMOUNT AMOUNT 0 00 Now you can enter the purchase amount This amount is in pence and should be entered without decimal point For example if your customer spends 10 pounds enter 1000 Confirm your action by pressing the green P button The number of points added to the card depends on your terminal settings The default setting will add one
7. this you will need to meet the follwing requirements The terminal must be connected to a PC with the sync software installed and connected to the internet Press the menu button and scroll down to SETTINGS Press the menu button again and scroll down to SYNC PARAM and press the green DP button Enter the code 195730 Choose 1 and press the green DP button Enter the time you want the terminal to auto sync and press the green DP button The terminal will return to the main screen From now on the terminal will start to synchronize on the selected time Error messages Cannot find com port When the terminal is connected to the pc and the sync program shows the following X icon then the program cannot find the right com port Contact our helpdesk Error 3 There is no communication between the terminal and the computer or no internet connection Right click on the terminal icon in your system tray and close the program Then restart the program by double clicking the desktop icon and try again to synchronise If you still get the error 3 message than contact the helpdesk 15 Please dial 0845 094 0707 or email sales icomrewardloyalty co uk for additional loyalty cards and or registration forms 8 Ash Tree Court Woodsy Close Cardiff Gate Business Park Cardiff CF23 8RW T 08450940707 F0845 0940708 W www icomrewardloyalty co uk
8. unds will be rewarded with 50 points One point represents a value of 50 pence which equals your 5 discount This discount will only apply when card holders redeem their points 11 12 Software and Terminal Driver Download and Installation Your terminal runs on batteries Alternatively you can connect your terminal to your PC for power For this purpose please use the enclosed USB cable You will also need this cable to transfer data stored on your terminal to the online customer database IMPORTANT Please do not connect the cable to your PC before the driver has been installed All card transactions are stored on your terminal and you can easily transfer all data to your online customer database This synchronizing process requires the Serial2LANProxy software and the driver for the terminal You can easily download both of these from our website at www icomrewardloyalty co uk support Support Downloads e Reward Loyalty Brochure e Serial2Lan Terminal Synchronisation e Terminal Driver Telephone Support If you have a problem or need guidance please call 0845 094 0707 and ask for iReward IT support Simply click on each of the links to download the software and terminal driver and initiate the installation process When you click on Serial2LANProxy the Installation Wizard window on the right will start Click Next The following window will open Please make sure that the option Everyone is checked
9. utton on entering points press the menu button en scroll down to SETTINGS and press the green B button Then scroll down to F1 FUNCTION and press the green EP button again Choose the option POINTS and press the green P button to confirm The terminal will go back to the main screen From now on the issue button is programmed to issue points by just entering points Redeeming points To redeem points you can use the button The following screen will appear REDEEM POINTS POINTS 0 Enter the number of points to be redeemed and confirm your transaction with the green P button If this transaction has been processed correctly a number of messages will appear on your screen CARD BALANCE XX POINTS XX represents the adjusted card balance following redemption Do not remove the card before the transaction is complete After removing the card the main screen will be shown on your terminal press red EB2 gt button if this screen does not appear B Please Note Adding and redeeming points are both transactions which are stored on the chip of your customer s card When processing the card should not be removed from the terminal If this should occur the card may become damaged In this case you may need to issue a replacement card to your customer In your online database you can easily transfer the balance to the replacement account You must then manually add the balance to the replacement card using the terminal C
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