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1. add life to life LE eine Siete re en www du ae Welcome Guide BR HOM WEL GUD ENG V2 Welcome to du home services Your Landline Your Broadband Your TV Your billing Your questions Troubleshooting Contact details Enhance your Landline experience with e Pay by the Second e Itemised billing e Competitive Landline calling rates With every Landline subscription we offer a phone set free of charge An additional Caller ID phone set can be purchased for a nominal charge du offers you a wide range of value added features on your Landline Please follow these simple steps to activate check status or cancel the features as you require This feature enables you to know the last Incoming telephone number that called so that you can easily return the call it will enable you to hear an announcement confirming the telephone number of the last Incoming call along with the date and time of the call After the announcement you will be asked to press 3 if you want to return the call it will call the last telephone number that called without hearing the announcement Ring Back When Free With this feature you do not have to call back or stay on the line when the person you are trying to call is already engaged on another call Ring Back When Free automatically redials the desired number once the other party becomes free If you call someone a
2. All your scheduled recordings single or series programme will be recorded when the decoder is in standby mode You don t need to worry about missing a moment of your favourite show If you are recording a live programme by using the rec function the recording will stop if the decoder is put into standby mode If record a programme that is restricted for viewing by using the Parental Control function can somebody else see it You will need to enter the PIN personal identification number to play a programme that is recorded with viewing restriction The programme will appear on the list of your recorded programmes However to play a PIN will be required Are the subtitles available Some channels may broadcast subtitles on a programme To check if the subtitles are available press the options button on your decoder while watching the channel in full screen You will see the available languages Use the arrows button to select your desired language and press OK to select the language 14 15 16 17 18 19 20 Can control which channels to show or hide on the programme guide du TV allows you to control which channels to show or hide on the programme guide listings From the list of subscribed channels you may want some channels that you never watch not to be shown on the programme guide Go to settings menu Go to TV settings and select customise channel guide Uncheck the programmes that
3. But the maximum number of extensions per line depends on the number of cabled sockets you have in your apartment unit or villa 2 What telephone handsets can use Almost all telephone sets available in the UAE work on our network You can purchase telephone sets from any of our retail shops or any other telephone outlets or other retail shops you wish 3 What are national and international dialling prefixes National fixed The dialling prefix is 0 followed by Emirates area code phone number For example to call Abu Dhabi dial 0 2 123 4567 National mobile The current dialling prefix is 055 for du mobile services and 050 for Etisalat mobile services followed by phone number For example to call a du mobile number dial 055 123 4567 International The dialling prefix is 00 followed by country code area code phone number For example to call UK dial 00 44 123 456 7890 4 When people call me they either get a busy signal or the wrong person answers What is happening There is possibility that the call has been forwarded Depending upon the type of call forwarding activated please deactivate the feature For more information on how to deactivate call our customer care 5 How are international calls charged International calls are charged by the second Other calls types such as national calls to Landline and mobile are also charged by the second You pay only for what you talk 6 Wha
4. PC port indicates normal activity Ensure network card is not disabled To check this go to Start Settings Control Panel Double click the network icon right click Local Area Connection and choose enable Open Internet Explorer click on Tools Internet Options Connection tab LAN settings Ensure that all boxes are unchecked in this window click OK for all windows If you are using a wireless router make sure your PC laptop is properly connected to the router and the router Is properly connected to the wall socket 34 39 Problem Using a company laptop at home How to detect your network card How to detect your network card TV Black screen With no sound or picture Only sound no picture Video appears missing or clipped at the edges TV has no audio or audio is low Solution When moving a laptop from home to office and vice versa you may need to change your network and email connectivity settings regardless of whether you have different profiles set up in Windows Please contact your company s IT support to properly configure your laptop for both business and home Use For Windows 2000 or Windows XP or WIN N or Windows Vista go to menu Start All Programmes Accessories Command Prompt This will open up the Command Prompt Screen Type in ping localhost If you have a network card you will get a reply in four separate lines If there is no reply t
5. connection is usually measured in Kbps kilobits per second or Mbps Megabits per second The conversion is simple 1 Mbps 1 000 Kbps When measuring or comparing speeds it is important for you to use the same metric units to avoid confusion For example at the end of each download Windows reports speeds using KB sec kilobytes per second and this must be converted to kilobits per second 1 KB sec 8 Kbps What hardware do I need for my PC to work on du s network Any PC or MAC with an Ethernet Network Card and suitable Operating System can work on the du network Most PCs today have this card built into them How do know whether my PC has an Ethernet Network card What should I do if my PC does not have an Ethernet card Most of the new personal computers PCs have Ethernet cards built into them and depending on the Operating System installed on your PC you will be able to find out whether or not you have a network card installed However if you are not sure please consult a computer hardware specialist at the outlet where you have bought your PC Do have to subscribe for Landline in order to use Broadband access Landline service is not required to access Broadband service Our Broadband service is delivered via a fibre to the home network which does not require any modem or Landline connection Can get a Wireless connection at my residence You can set up your own wireless connection by installing a wireless rout
6. due date To reconnect your services you will have to re apply and in addition to the outstanding amounts due you will be charged activation fee for home services Moreover your telephone numbers will change add life to life e Calling customer care on 971 4 390 5555 e Visiting our du shops e Writing to customer carefddu ae e Subscribe to additional home services e Change in billing address e Change in Landline number e Additional Landline service e Additional Landline extensions e Upgrade downgrade your Broadband speed e Change in email address e Upgrade mailbox size of an email account e Additional Broadband extensions e Change in TV packages Please consult our price guide included in the pack for any charges which may apply to changing services For assistance do not hesitate to contact customer care or visit our du shops 27 Frequently asked questions 1 Whodol contact if have an enquiry For any enquiries Issues suggestions troubleshooting and other questions please contact our customer care hotline on 04 390 5555 or write to us at customer care ddu ae Please always be sure to mention your Customer ID for reference 2 Maylcancel my services at any time Is there a related charge You may cancel your Broadband or Landline services at any time free of charge provided you give a minimum of 30 days notice For TV service there is a minimum subscription period and a minimum stay period with a TV provi
7. that language To set your preferred language go to the settings menu Goto general setting and select audio language Select your preferred language and press OK I can see the TV menu and the programme guide screen but no channel Ensure that all the cables are properly plugged in and the wall sockets are active If the problem still persists call customer care cannot hear anything or the audio level is too low Check if there is a mute icon displayed on the screen If yes press the mute button on your remote to remove the mute feature You should be able to hear the audio now If the mute is not active ensure all the audio cables are properly connected If the problem still persists check if you are using the secondary audio stream which is not supported by this channel To check press menu on your remote Go to settings go to general settings and select secondary audio Select use primary audio Some channels have multiple audio streams but the audio is not broadcasted If the problem still remains call our customer care My TV screen appears clipped on the edges or it is stretched While watching the channel on full screen press the options button on your remote Go to the aspect ratio menu with the help of the arrow button and select the zoom option that fits the best on your TV set cannot browse what s on other channels in any screen or menu The feature browse w
8. best speed you can possibly get is 2 Mbps e Sharing the Internet connection at home will also slow down your experience e Malicious software installed on your PC can in some cases negatively impact your experience of Internet speed 32 add life to life Could be a loose connection Make sure the telephone cable is plugged in firmly and is in the correct wall socket Telephone set might be faulty If possible try with a different telephone set Check that the power in the IT closet is switched ON Make sure the ringer switch is not turned off For Caller ID set This setting is on the left edge of the telephone set right next to where the cable is plugged in For Regular set Adjust handset volume from the right edge of the telephone set Telephone set might be faulty if possible try with a different telephone set Please refer to handset manual for details Confirm that telephone setting is on Tone For Caller ID set Press Function button Press down arrow till you get Set Dial Mode Press Enter Select Tone by pressing down arrow Press Enter again and then Exit For Regular set Check Dialling Mode on the right edge of the phone set Check that the batteries are correctly inserted in the telephone set Check that the feature Is activated Check that network cable is plugged in firmly at both ends PC port and wall socket A blinking light on the
9. der such as Showtime Orbit ART Firstnet Pehla termination of TV service within the minimum period or a cancellation of a TV package from a provider within the minimum stay period will attract a charge please refer to the price guide included in the pack 3 Can I move my subscription with me if move my house apartment As long as you move to a new property within the service area of du you may move your subscription with you This can be done ona specific date A one time relocation service charge will apply Please refer to service and tariff guide for details or please contact our customer care 4 Can transfer my contract to another person The contract cannot be transferred to another person You will have to cancel the contract and the other party would have to sign a new contract and provide new documents Otherwise the original contract holder will remain liable for all payment 5 When will my services be activated We strive to activate the services for our customers in the shortest time possible which is normally within 4 working days Our sales representative will assign a date for the field engineer s visit to activate the services requested depending on the customer s availability The field engineer will then pay a visit at the agreed date and time Landline 1 How many Landline connections can have and how many extensions can get on each Landline line There is no limit for the Landline connections one can have
10. e Payment at participating banks You can conveniently pay your bills at the following banks using their available channels Please check with your preferred bank which channels are available for du payments Emirates Bank Mashreg Bank National Bank of Dubai Union National Bank Commericial Bank of Dubai e You can deposit your cheque in any du drop box using the envelopes provided at the drop boxes you can find out the drop box location on www du ae click on at home customer care billing 8 payment e You can post your cheque to P O Box 122122 Dubai United Arab Emirates in the name of EITC PJSC e At any du shops by cash cheque or credit card For more information on our du shops please visit our website on www du ae When paying by cheque or using bank payments please enclose the payment advice slip attached at the bottom of your bill or provide the name of the account holder and Landline account number for applying the payment correctly into the account Please also allow seven working days for the payment to be reflected in the account 22 23 du shops are conveniently located across the UAE L L 11192 uli AAARAAr AN PAL fc ref A IL aDDEear ON MIY HI SU DICK nat Cnarges W J There are a number of factors to be considered when reviewing the bill amount on your first bill Some of them are e Based on what day of the month your service has been activated you will see a pro rated porti
11. er that can easily be bought from most computer shops du shall only be responsible for delivering the Internet connectivity at your Internet sockets while the configuration of your internal home network wireless or not shall be your responsibility How can protect my PC from viruses e Use a firewall The first and most fundamental step is to install a firewall By properly configuring and updating firewall software on your PC you can stop hackers and any other unlawful system entry e Use anti virus software du provides McAfee antivirus software for free to protect your PC Please make sure you install and use it and then keep it active and up to date e Be wary of email attachments Viruses spread via email usually as attachments Unless you are absolutely sure what the attachment is don t open it e Know what s out there By knowing which viruses are prevalent and what they look like you ll be much better at spotting virus emails have a Broadband Internet connection yet it is slow why The download speed you have subscribed to is the maximum speed at which you can receive data from the Internet e The congestion on the Internet varies considerably during the day depending on how many Internet users are active in various parts of the world e The capability of the individual website you are visiting is a critical factor e Server capability if you have an 8 Mbps connection but the server is ona 2 Mbps connection the
12. ether 75 premium channels the widest choice of premium entertainment in the Middle East and North Africa These channels provide a blend of English Arabic and Filipino content across a variety of genres with exclusive rights on movies series and sports Orbit Showtime also provides a selection of sports movies and series on HD through its exclusive Showtime HD channel JSTV packages With our JSTV package you can enjoy 2 TV channels JSTV and JSTV2 plus JSTV Radio Bringing you Japan s latest drama documentaries sports children s programmes entertainment business information news comedy and educational programmes JSTV provides you with a unique insight into Japanese culture e minimum TV contract duration 6 months e you can change your Pay TV package at no additional cost provided if you have been using an existing Pay TV package for at least 3 months For more details on the channels offered with each package please refer to the latest TV channel list or our website www du ae and click on at home TV 20 e Payment using automatic recurring payments on your credit card Pay your du home services bills conveniently through your credit card automatically every month You can set this up by completing an automatic payment form by visiting us at our du shops Please call customer care for more information Payment on our website www du ae Pay your bills simply registering on our self care at www du a
13. f the world in your living room Simply subscribe to any of our HD packages and enjoy all the moments In stunning high definition Moreover you have choice to subscribe from our variety of premium pay TV packages from Orbit Showtime Pehla Firstnet JSTV ART and more Family entertainment package This package comprises some of the most watched channels in the region For a small nominal monthly fee you can watch Al Jazeera Sports 1 to 10 Al Jazeera Sports HD Boomerang Cartoon Network and Turner Classic Movies ART packages TV packages from ART are targeted towards the Middle Eastern population mainly in Arabic and English Some Indian TV channels are also included ART channels offer programmes across the following genres documentary kids movies music news and sports There are three packages available with more than 40 TV channels Firstnet Firstnet packages SE Di packages from Firstnet cover a mix of documentary kids movies music news and sports programmes The channels are mainly broadcast in English There are two packages available with more than 25 channels PREMIUM ASIAN ENTERTAINMENT Orbit IME leading the way Pehla packages TV packages from Pehla are targeted mainly towards customers from the Indian subcontinent with most channels tn English Hindi Urdu and other Indian regional languages Orbit Showtime packages The newly merged Orbit Showtime platform brings tog
14. hat s on other channels is available on currently broadcasting channels only This feature is not available for future or recorded programmes 30 21 My TV is not recording the programme that I have scheduled for recording There could be several factors responsible for not recording your scheduled programme e Someone has cancelled the scheduled recording and set another programme to record at the same time e There was a conflict between another recording and you have resolved the conflict by not choosing to record the particular programme e The hard disk of your decoder is full and you may need to delete old recordings to make space available for new recordings If the problem still persists call customer care 22 have forgotten the PIN to unlock the channels or programmes from viewing You can easily reset your PIN by calling customer care 23 notice some channels missing from the programme guide Check if the channel is set to be hidden from the channel list Press the menu button on your remote Go to settings go to TV settings and select customise channel guide If the channel is unchecked check the channels one by one and save the settings You can also choose to check all and save to see all the channels that you have subscribed to in the programme guide The channels that are not subscribed will not show on the programme guide Broadband 1 What is Broadband Broadband Internet access of
15. hen there is no network card For Windows 98 or Windows 95 or WIN Me go to menu Start Run and then type in command and click OK This will open up the Command Prompt Screen Type in ping localhost If you have a network card you will get a reply in four separate lines If there is no reply then there is no network card Please contact customer care on 971 4 390 5555 Check that decoder is connected properly to TV Check that decoder is switched on Check that the TV is switched on Check that proper AV input is selected on the TV Check that the remote control has working batteries Check that the right remote control mode is selected Press the TV du button on the du remote to switch between operating your TV and your du decoder Ensure that the video cables between the decoder and your TV are properly connected Press the Options button on du remote amp select appropriate Aspect Ratio Suggested aspect ratio is Normal or Stretch whichever may look best on your TV Check that mute button is not active on your TV or decoder Check that the audio cables between the decoder and your TVare properly connected Problem Menu screenis not disappearing Cannot record or play a programme on an external USB hard disk Unsure whether enough disk space exists to record more programmes How to lock a channel so that children can t watch it TV vie
16. ll by pressing Flash 0 e Accept the waiting call and release the original call by pressing Flash 1 e Accept the waiting call and hold the original call by pressing Flash 2 How to use this feature Activate Check status Cancel Pick up the handset Pick up the handset Press 43 Pick up the handset Press 43 Listen to the automatic voice Press 43 Replace the handset message Replace the handset Replace the handset Note If your handset does not have a Flash button please use the equivalent button which is Recall or Redial or Hook Switch Please refer to the handset user manual for details on this feature 3 Party Call Conferencing With this feature you can connect with two other callers to create a three way conversation This feature allows you to place an existing call on hold dial a new number and then set up a three way conference call How to use this feature 3 way conferencing A calls B A presses Flash button or equivalent and dials C B is automatically placed on hold Once C answers A presses Flash 3 or equivalent and enters 3 way conferencing Landline features available at nominal monthly fee Call Barring incoming When you do not want to be disturbed this feature allows you to stop incoming calls When the feature Is active you will hear a stuttered dial tone The caller receives an announcement indicating that you are not accepting ca
17. lls at that time How to use this feature Activate Check status Cancel Pick up the handset Pick up the handset Press 261 Pick up the handset Press 261 Listen to the automatic voice Press 261 Replace the handset message Replace the handset Replace the handset Call Barring outgoing You can use this feature to prevent certain types of calls being made such as national calls international calls or calls to mobiles The deactivation process can be protected with a password of your choice to prevent unauthorised users from using the phone When the feature Is active a stuttered dial tone will be heard for a short time when you pick up the handset Service Activate Check status Cancel Pick up the handset _ P Pick up the handset Pick up the handset Press 342 Press 342 All Call Barring Press 342 Listen to the automatic D password Replace the handset voice message Replace the handset Replace the handset Pick up the handset Pick up the handset Press 343 Press 343 Listen to the automatic Barring nr password Replace the handset voice message Pick up the handset International Press 343 Replace the handset Replace the handset The service is always on meaning you do not have to dial in and connect every time you want to access the internet In case you find your selected speed inadequate for the type of ap
18. ls Listen to the automatic Press 67 will be forwarded when you voice message Replace the handset are busy with another call Replace the handset Press Replace the handset Call Forward no reply This feature will automatically forward incoming calls to another number if you do not answer within approximately 30 seconds When the feature Is active a stuttered dial tone will be heard for a short time when you pick up the handset How to use this feature Activate Check status Cancel Pick up the handset Press 61 Pick up the handset Enter the telephone number Press 61 Pick up the handset to which all unanswered Listen to the automatic Press 61 incoming calls will be voice message Replace the handset forwarded Replace the handset Press Replace the handset Note Please enter the telephone number to which the incoming calls will be forwarded to in the format in which you would dial the number normally Caller Line ID This feature displays the caller s number on your telephone handset No activation is required for the service You just need to have a caller ID phone to display the caller s number Call Waiting tone If a call comes in while you are engaged on another call you will hear a short tone beep to indicate that the new call is waiting You can then choose whether to e Ignore the waiting call e Reject the waiting call and continue with the original ca
19. n 15 languages and all genres from documentary and kids to movies and sports 3 Will get any discount for subscribing to the additional TV subscriptions You will enjoy great discounts from most of the pay TV providers on a second subscription from the same package To know more about discounts on TV packages call customer care or visit www du ae 4 How can change or upgrade my TV subscription Simply call our customer care and request for an upgrade or change your TV subscription There may be minimum contract terms for pay TV subscriptions Our customer care representative will take care of your requirements and recommend the best for you 28 29 10 11 12 13 What is the difference between du TV and du TV services du TV Services allows you to pause rewind live TV personal video recording watch one and record another schedule future programme recording view electronic programme guide and browse what s on other channels view what coming up on other channels while watching your favorite show du TV Services comes with an advanced recordable TV decoder du TV Services allows you to do all that du TV Services does except recording du TV Services comes with a basic TV decoder Can set up the du decoder remote control to control my TV set The du decoder remote can be conveniently used to control both your TV and your decoder functions To set up your decoder remote to control your TV simply refe
20. nd their line is busy dial 5 and replace the handset As soon as the called party becomes free the call will automatically connect without you having to wait on the line or redial Your handset will ring to tell you when the call has connected How to use this feature Activate Pick up the handset Press 37 Replace the handset Call Forward all Check status Pick up the handset Press 37 Listen to the automatic voice message Replace the handset Cancel Pick up the handset Press 37 Replace the handset This feature allows you to forward incoming calls to another number When the feature Is active a stuttered dial tone will be heard for a short time when you pick up the handset How to use this feature Activate Pick up the handset Press 21 Enter the telephone number to which all incoming calls will be diverted Press Replace the handset Check status Pick up the handset Press 21 Listen to the automatic voice message Replace the handset Cancel Pick up the handset Press 21 Replace the handset Call Forward busy With this feature you can have incoming calls forwarded to another number when your line Is busy allowing someone else to take the call How to use this feature Activate Check status Cancel Pick up the handset Press 67 Pick up the handset Enter the telephone number Press 67 Pick up the handset to which all incoming cal
21. on of your regular monthly fee for the service you have subscribed e The activation charges that you have already paid e Service usage charges depending on your usage O 0 ee ee ree My ara a wa a ee eM Aa a ba A V am iV N qT esr TAMATICS AACA NAANTHA CIA A NI PFPA A I ya nV Ww g pe Ti ape Lg DW i WIR F nd ay Y WEIL GULLY ica LIN GIULY CALINO SEE VME TES Fy LI QUIL VI J J J v y al a e ao ai eae al m la sdi A D AA hr FP rA E gi enn U Ls I Ji t gi a gt u You can pay your bills automatically each month by signing up an automatic payment form which can be easily obtained from our website call our customer care or visit any of our Sales Office offering home services You can opt for having one bill for entire telecom services including mobile and home services or you can choose to have a separate bill for each service J ae e ae Sd ee ok Aa ae son mon li I NAME MAT MALS CArK VY Cac FAPANRARAOPTAOA FPS a TT A r A A awa CAN PE A PA IOW UYU g Stlihly SCI Y ces recon ICCLEU ditl ef JOMIY sUSDENUEU p _ MILAN k AAR Aa NIA h A ya AA SURA AK a ue to non payment OF tate p ayme wo If your account Is not settled on time your services will be deactivated To resume your services pay the outstanding amount and you will be reconnected within 24 hours Your services will be terminated if your account remains unpaid for 45 days from the payment
22. ording All information provided is correct at the time of going to print Service offering and all prices are subject to change Availability of services may vary according to geographic location of customer For more details please contact us on Website www du ae Email customer carelddu ae Tel no 9714 390 5555 36
23. plications you use you may consider an upgrade to any of our higher speed broadband packages For packages details please visit www du ae Connection tips Your computer must be equipped with a network card usually pre installed in most modern PCs today Also make Sure you are using the appropriate cable there Is often confusion between the telephone and network cables The difference is in their jacks The telephone jack RJ 11 being smaller than the network jack RJ 45 can easily fit into the network card port but will not work Please refer to the diagram below ere rm EL APTE pens Vou t s a F teg sengred anai ak roi supp ka Re sea rer does pour DITUT bo access ai ora bomen Sgn Ee Siow conn micho sen when connected ESA Meaty es tea ae cr tin hai hate on parcat Work Jack Broadband For any further clarifications please contact our customer care representatives on 971 4 390 5555 3 Make sure that obtain IP address automatically and obtain DNS server address automatically are selected here and then click OK 4 Click on the OK button Configuration of LAN for internet connectivity through du Configuring TCP IP ebek husk boost internet ilaer alg x bierke Cane tak H Erra Lone len Preis Ser Caa regrets Adi 2 Ve ub tm eerie career dh sas sa im Fo Mineur dd a garanie mp aa ort Click on start Settings Control Panel Double click the network connec
24. r to the decoder instructions manual and set up your remote control Can I record live TV You will require du TV Services to record live TV You can record up to 80 hours of TV and also pause rewind or fast forward your recorded programmes To upgrade to du TV Services call customer care How can schedule the recording of a single programme and a series You will require du TV Services to record a programme or a series Simply goto programme guide select your favourite programme or show and press the rec button on your remote You will see a red dot appear next to the programme confirming your recording To record a series follow the same steps and press the rec button twice You will see three red dots appear next to the series to confirm the recording Not able to schedule a series recording You can only schedule a series recording for a programme that is a series To know more about how to record a Series programme refer to the TV user guide How can I know if my selected recordings are scheduled Go to TV menu and select recorded TV Go to scheduled and you will see all your scheduled recordings Alternatively you can go to programme guide Go to the programme that you have scheduled for recording For a single programme recording you will see ared dot appear next to the programme and for series of recordings you will see three dots appear next to the programme Will the decoder stop recording in standby mode
25. s from movies to sports kids music news and more e browse what s on other channels Picture in Picture take a glimpse at whats happening on other channels while watching your current favourite programme e create your favourite channel list Too many channels shouldnt worry you simply create your own list of favorite channels for easy navigation e search for your favourite shows Too many programs No worries Just enter the name of your favourite show or actor and start watching e Video on Demand have the choice and convenience of watching movies whenever you want with a simple click on your du remote control from a broad selection of Arabic Cinema Hollywood amp Bollywood You can also choose our advanced du T V package and get even more exciting features e pause rewind and record live TV enjoy full control by recording your favourite programme and watching whenever you want e watch a programme and record another If your two favourite programmes are being broadcast at same time watch one and record the other one e schedule recording no need to rush back to home simply schedule the recording of upcoming programmes and watch them whenever you want Not only this du TV service supports High Definition TV HDTV giving you an experience like never before with sharper brighter and clearer picture quality Feel closer to exclusive documentaries hear all the big moments in sports and see the Irresistible view o
26. t are the peak and off peak timings Off peak timings are from Saturday to Thursday 2 9m 4 pm and 9 pm 7 am Friday the whole day is off peak Peak timings are from Saturday to Thursday 7 am 2 9m and 4 pm 9 9m Refer our website www du ae for any special offers on international calls 7 Can Isend and receive SMS from my Landline We apologise currently this service is not available TV 1 What TV offers can subscribe for With du TV you have two options to choose from You can choose du TV Services which allows you to pause rewind live TV record videos watch one programme while recording another schedule future recordings view an electronic programme guide and browse what s on other channels view what s coming up on other channels while watching your favourite show You also have the option to choose du TV Services which permits you to do all the above except recording Our du TV Services comes with an advanced recordable TV decoder while du TV Services comes with a basic TV decoder 2 Whatare the various TV packages available We offer a wide range of TV packages comprising more than 250 channels catering to the needs of customers from different cultural backgrounds and keeping everybody s interests in mind du TV bouquet features packages from Showtime Orbit ART Pehla Firstnet JSTV and more Each TV subscription comes standard with a Basic Package including more than 130 TV channels from around the world more tha
27. ten called Broadband Internet or just Broadband is an Internet connection that allows end users to access the Internet through the network of an Internet Service Provider ISP It s often called High Speed Internet with a higher rate of data transmission that allows users to connect to the Internet and enjoy browsing email games and other online applications such as e banking e learning and e government We offer Broadband packages ranging from speeds of 256 Kbps to up to 24 Mbps To check our latest offers visit our website at www du ae or call customer care 2 What do download speed and upload speed mean The speed of a Broadband connection Is associated with upload and download The download speed is the speed at which the user retrieves data from the internet For example whenever a user downloads a file or listens to on line radio The upload speed is the speed at which the user sends data to the internet For example whenever a user sends an email For the majority of internet users the need for download speed is much higher than for upload Hence the download speed is usually much higher thus optimising the usage of available bandwidth As an example a 24 Mbps 1 Mbps connection downloads data at a speed of up to 24 Mbps and uploads data at a speed of up to 1 Mbps 3 How do we measure Broadband speed Broadband speed is the rate at which data is transmitted over a broadband connection The speed of a broadband
28. tions icon Anew window opens right click on the local area 6 Choose the connections tab and click on LAN settings 5 Open internet explorer on the menu bar select tools and then click on internet options 2 Highlight internet protocol TCP IP and then click on the properties button Make sure that all options are unchecked here and then click OK Click OK for the Internet Options window too That s it You should be able to access the internet now Our webmail service allows you to access your emails from anywhere in the world from any connected PC at any time If you havent configured your email accounts at the time of purchasing the service please call customer care on 971 4 390 5555 Once your email is set up you can access it by simply visiting www mailme ae and logging In using your supplied user name and password e View and update your contacts calendar tasks and email directly from the computer you are using e Be up to date with important dates by using the calendar feature e Use rich text editing for your email messages to include bold italics bullets alignment coloured fonts pictures displayed directly in the message body and linked items e Spell check your emails before sending them e Customise the appearance of your email using different theme designs and colours e more than 130 TV channels from around the world in more than 15 different languages and covering all genre
29. wing is blocked by a message stating that a client upgrade is in progress Some buttons on the remote control are not working Solution Press the exit button on the remote control to go to live TV Please note that it is not possible to record to or play from an external hard disk The system manages disk space by automatically deleting old recordings To check available disk space select Menu Settings System Information System resources You can see remaining disk capacity disk usage x remaining If you want to make sure the important programmes are not deleted then select the specific recording on the Recorded TV menu and select Keep Until Erase To lock a channel go to Menu Settings Parental Control Parental Locking screen Select change on the Channels sub menu You are provided with a list of all channels Select the channel to lock This channel can now only be seen by entering the Parental PIN The decoder is receiving a new version of its software This normally takes 15 to 20 minutes After receiving the software the decoder will restart automatically and resume showing TV channels These buttons are reserved for future functionalities VOD Favourites Colour buttons red green amp blue Please note that pausing live TV amp recording related buttons will only work on the du TV decoder with personal video rec
30. you wish to hide from listing on programme guide Save the settings You can also create your own favourite list of channels To do so refer to my favourite section in the TV user guide that comes with your subscription Can control what my kids watch on TV du TV Services allows you to restrict certain channels or programmes that you don t want your children or anybody else to watch To do so use the Parental Control feature Go to the settings menu select Parental Control and enter your PIN To restrict a channel select channels and select change Select the channel that you wish to restrict and press OK You will see a lock sign next to the channel confirming the channel is restricted from viewing You can restrict as many channels as you want To restrict a programme by rating select programme ratings and select change Choose the standard rating by which you wish to restrict programmes All the programmes with that rating will be automatically restricted Select the rating and press OK 1 NC 17 for adult viewing only 2 R requires presence of an adult 3 PG 13 not recommended for children age below 13 4 PG recommended for viewing with an adult 5 G general viewing What audio languages are available within du TV Some channels may be broadcasting more than one audio language With du TV you can select and watch your favourite show in your preferred language if the channel is broadcasting in

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