FPWFC Apollo User Guide v1.17
Contents
1. please send email to Galileo at the following mailbox agentware pilot qalileo com Remember to include your agency name and pseudo city code in all email 07 02 02 Galileo International Confidential and Proprietary Information Page 122. that this option can be re enabled from Setup screen see Step 4 in the Set up section l Do not display this dialog again STEP 4 Click Yes to continue Focalpoint Friday June 07 2002 1 33PM X File Edit Session Window Options Companions Help amp Window 2 Optional STEP 5 Return to Focalpoint and redisplay PNR Web Fare Audit text appears within PNR remarks R16C 662 07 02 02 Galileo International Confidential and Proprietary Information Page 9 WebFares Search Tool Apollo User Guide AgentWare Pilot Program June 2002 Document Booking Function To take advantage of this functionality you must be using WebFares Search Tool version 1 012 or higher See the Support section of this document for further information on application updates and version numbers After a WebFares Search has been completed and a web booking is confirmed you can document the results of the web booking within the active PNR For further information on Steps 1 3 refer to the Travel Console User Guide STEP 1 Within the Travel Console Search Response click the radio button appearing next to the desired fare and click the Document Booking button Travel Console displays the Itinerary Wizard STEP 2 Review itinerary detail for each flight segment displayed adding the Vendor Booking Reference Number or web site confirmation number and making any necessary flight changes After all flight segments have
3. For the WebFares Search Tool 1 Current version of the WebFares Search Tool application and documentation Application version number is confirmed within the title of the WebFares Search Tool window see display example on the bottom of page 4 WebFares Search Tool application updates can be obtained by accessing the following link http support galileo com acsc content webfares webfares htm To access you will be required to supply your Apollo pseudo city code and customer support PIN number and you must be a confirmed WebFares pilot participant 2 Installation assistance and problem support Please be sure you are using the most current version of the WebFares Search Tool before requesting installation assistance or problem support see 1 above A Problem support issues related to the Travel Console application should be directed to AgentWare see the For Travel Console section above B Installation help and problem support related to the Apollo WebFares Search Tool can be obtained by contacting the Atlanta Customer Support Center at our Pilot Support number this number only should be used to obtain pilot support Pilot Support Telephone 877 644 4372 Support hours 9 00 a m until 5 30 p m EDT Mon Fri You will be required to supply your pseudo city code and PIN number 3 User IDs Passwords and Pilot Feedback For assistance with your WebFares User ID or password or to provide Galileo with pilot feedback
4. and Proprietary Information Page 8 WebFares Search Tool Apollo User Guide AgentWare Pilot Program June 2002 Document Fare Function After a WebFares Search has been completed you can complete a WebFares audit and document the results of any web fare identified within the active PNR STEP 1 Within the Travel Console Search Response click the radio button appearing next to the desired fare Refer to Travel Console user documentation for additional screen display examples STEP 2 Click the Document Fare button STEP 3 Review itinerary details and if you wish to proceed click on the Document Fare button The PNR Remarks dialog box appears PNA Remarks The following text will be added to PNA remarks Do pou wish to continue This window shows text p dhe oddadan Db GES WEB FARE AUDIT that will be added to PNR RESULTS OF WEB FARE SEARCH COMPLETED 06 07 02 AT 02 17PM remarks within the active PNR LOW FARE OF 198 00 USD WAS IDENTIFIED AT l HTTP SME RICAN COM should you decide to proceed 0AAa577 O2JUL ORDSEA NN1 1030P 12464 0AA1904Y OVUL SEAORD NN1 8204 206P oie END WEB FARES By typing in the box appearing here you can include one additional line af freeform text Example FARE SAME AS APOLL Optional Check this box if you wish to disable TIE sereen Additional Text FARE SAME 45 APOLLO from appearing in all future Document Fare requests Note
5. been reviewed Travel Console displays the Document Web Booking summary STEP 3 Click the Document Booking button reappearing at the bottom of the page The PNR Remarks dialog box appears This window shows text that will be added to PNR remarks within the active PN R should The following text will be added ta PHA remarks Doa pou wish to continue you decide to proceed WEB FARE BOOKING FLIGHT SEGMENTS BOOKED AT HTTP Aww UNITED COM OUA723927 O1AUG IADLGA BK1 10304 1205P By typing in the box appearing here you can include one additional line of freeform text Example UAL COM FARE 40 00 LOWER 0 0A729657 O24UG LGAIAD BK1 1235P 208P ITINERARY PRICE 236 50 USD WEB SITE CONFO NUMBER 51AC44 oe END WEB FARES Optional Check this box if you wish to disable this option can be re enabled from Additional Text UAL COM FARE 40 00 LOWER THAN APOLLO screen see Step 4 in the Set up section T Do not display this dialog again STEP 4 Click Yes to continue Optional STEP 5 Return to Focalpoint and redisplay PNR Web Fare Booking text appears within PNR remarks Within PNR remarks note that flight information is formatted such that passive air segments can be added to the PNR simply by arrowing up adding a SOM in front of the zero appearing in front of the flight number arrowing past flight arrival time and pressing the enter key R
6. Focalpoint Companions WebFares Search Tool Apollo User Guide Document updated July 2 2002 Version 1 17 AgentWare Pilot Program June 2002 WebFares Search Tool Apollo User Guide AgentWare Pilot Program June 2002 Table of Contents SYSTEM REQUIREMENTS OTHER REQUIREMENTS INSTALLATION DE INSTALLATION WEBFARES SEARCH TOOL ACTIVATION Supported itineraries Supported BB modifiers Supported BBQ modifiers WEBFARES SEARCH TOOL DEACTIVATION SETUP Set Search Launch Command Options Set WebFares User ID amp Password Change Launch Command F Key Enable Disable PNR Remarks Dialog Box Window Positioning DOCUMENT FARE FUNCTION DOCUMENT BOOKING FUNCTION ACCESS TO TRAVEL CONSOLE Travel Console Message Center Travel Console User Manual Preference Settings Saved Queries Stand alone Search Requests SUPPORT For Travel Console For the WebFares Search Tool 07 02 02 Galileo International Confidential and Proprietary Information S Ahea A CONN AO OD Page ii WebFares Search Tool Apollo User Guide AgentWare Pilot Program June 2002 System Requirements The minimum system configuration for effective use of the WebFares Search Tool is as follows e Windows 95 or higher Focalpoint 3 0 18a TCP Focalpoint 3 5 or higher Internet Explorer 5 5 or higher 64 MB of RAM High speed Internet Access enabled Other Requirements In order to complete WebFares Search Tool installation setup and
7. Shield Wizard License Agreement Please read the following license agreement carefully iste oral a The installation process begins and a status bar displays progress I installShield Wizard Setup Status mecsre InstallShield Wizard confirms when installation is complete STEP 5 Click Finish to exit the install dialog box InstallShield Wizard InstallShield Wizard Complete Setup has finished installing WebFares on your computer S BACK SANCE 07 02 02 Galileo International Confidential and Proprietary Information Page 2 WebFares Search Tool Apollo User Guide AgentWare Pilot Program June 2002 De installation STEP 1 Close Focalpoint if open STEP 2 Double click the WebFares Exe file provided to you this is the same file used to complete product installation An information dialog box appears ae G Please be sure Focalpoint is not running Before continuing STEP 3 Click OK confirming Focalpoint is closed A confirmation screen appears Confirm File Deletion Do vou want to completely remove the selected application and all of its components STEP 3 Click OK to continue The InstallShield Wizard confirms when de installation maintenance is complete InstallShield Wizard Maintenance Complete InstallShield Wizard has finished performing maintenance operations on Web ares STEP 4 Click Finish to exit the T ael install dial
8. ail to send WebFares Product feedback to Galileo Click here agentware pilota lgalileo com r Launch Commands BB Automatic x BBO Automatic x Travel Console feedback questions and support requests to QgentiWare Click here pilot support agentware net Setup Travel Console Close If modifiers other than that listed above are included in your BB or BBQ request these will either be ignored or a WebFares Search may not be initiated 07 02 02 Galileo International Confidential and Proprietary Information Page 4 WebFares Search Tool Apollo User Guide AgentWare Pilot Program June 2002 WebFares Search Tool Deactivation Step 1 Return to the WebFares Search Tool C AE window Note This program automatically searches the internet for fares whenever you enter any of the selected Launch Commands in Focalpoint The search is based on the curently booked itinerary and only one way or round trip itineraries are supported Search Log Clear Contact us via email to send WebFares Product feedback to Galileo r Launch Commands gt Click here agentware pilota galileo com BB fa tomati J D Travel Console feedback questions EBG Automatic and support requests to 4gentwWare Click here pilot suppont agentware net Travel Cong Setup Close Step 2 Click Close to deactivate the WebFares Search Tool 07 02 02 Gal
9. alpoint ID Coy47a Remember that to use the key selected here Function Key for Launch Command F12 you must clear any Programmable Key definition set for this F Key in Focalpoint T Don t show remarks confirmation ae Fi F If uncertain we recommend keeping the Pine default setting F12 You can return to this screen and change to another function key at anytime See prior page for more detail Enable Disable PNR Remarks Dialog Box Optional STEP 1 Verify that you are signed into Apollo Galileo STEP 2 Activate or return to the WebFares Search Tool window STEP 3 Click on the Setup button The Setup dialog box appears Setup Fa STEP 4 User ID fF Check Uncheck this box to disable enable the PNR Remarks dialog Password box See Document Fare Function Focalpoint ID C amp 7478 further detail on this feature Function Key for Launch Command F12 Don t show remarks confirmation dialog Close STEP 5 Click OK to save changes 07 02 02 Galileo International Confidential and Proprietary Information Page 7 WebFares Search Tool Apollo User Guide AgentWare Pilot Program June 2002 Window Positioning Upon initiating your first WebFares Search with a BB or BBQ request position your Focalpoint and Internet Explorer windows so that fares returned from the two systems can be easily compared Ej Travel Console Microsoft Internet Explorer Foca
10. epeat for all flight segments 07 02 02 Galileo International Confidential and Proprietary Information Page 10 WebFares Search Tool Apollo User Guide AgentWare Pilot Program June 2002 Access to Travel Console Anytime you initiate a WebFares Search a browser window opens and brings you directly to Travel Console If you have closed the TraveConsole window and or simply wish to access Travel Console without initiating a BB or BBQ request follow these steps STEP 1 Return to the WebFares Search Tool window WebFares Search Tool Version 1 008 Pale Fa Note This program automatically searches the internet for fares whenever pou enter any of the selected Launch Commands in Focalpoint The search is based on the currently booked itinerary and only one way or round trip itineranes are supported Search Log Clear Contact us via email to send WebFares Product feedback to Galileo r Launch Commands gt Click here agentware pilot galileo com STEP 2 Click on the Travel Console BB Automatic Travel Console feedback questions button BEG Automatic and support requests to AgentWare Click here pilot support agentware net Setup Travel Console Close A browser window opens and brings you to Travel Console From within Travel Console access the following information functionality Note Refer to Travel Console User Manual for additional detail Travel Console Messa
11. ge Center e Obtain system status information here e g if a supplier site is unavailable and thus cannot be including in search details will be communicated here Travel Console User Manual e Access via link appearing on the bottom of the Airfare Search Screen click on Search within Travel Console The Travel Console User Manual should always be accessed from this location to ensure you are viewing the most current document version Preference Settings e Select currency time zone and website defaults applied to all searches initiated from Focalpoint Refer to the Travel Console User Manual for additional detail Saved Queries Refer to the Travel Console User Manual for detail Stand alone Search Requests e Complete a stand alone web fare search from this screen e Include or exclude web sites from all future searches even those initiated from within Focalpoint by making your selections from the Select Vendors dropdown list 07 02 02 Galileo International Confidential and Proprietary Information Page 11 WebFares Search Tool Apollo User Guide AgentWare Pilot Program June 2002 Support Pilot support options are as follows For Travel Console Questions concerning specific web fares web sites searched Travel Console training sessions or any information viewed within an Internet Explorer window displayed as the result of a WebFares search should be sent directly to AgentWare at llot_ support agentware net
12. ileo International Confidential and Proprietary Information Page 5 WebFares Search Tool Apollo User Guide AgentWare Pilot Program June 2002 setup Set Search Launch Command Options The WebFares Search is automatically initiated whenever a BB BBA BBC or BBQ request is made against a one way or roundtrip itinerary If automatic initiation of the WebFares Search request is not desired complete Step 6 to change to either controlled or disabled option WebF ares Search Tool Version 1 008 k Note This program automatically searches the internet for fares whenever you enter any of STEP 1 Optional the selected Launch Commands in Focalpoint The search is based on the currently Click the dro p d own arrow booked itinerary and only one way or round trip itineranes are supported appearing next to BB or BBQ Chose desired option s Automatic default With F12 Enter controlled Disabled Search Log Contact us via email to send Notes 1 The option defined for BB also controls BBA and BBC request made in Apollo 2 If you choose With F12 Enter option e You must hold the F12 key while you RENIE also press the Enter to submit your BB Dee Disabled and or BBQ request and initiate a WebFares Search Setup Travel Console Close e The Focalpoint F12 Pkey must be cleared you won t be able to use this Programmable Key e The F12 can be changed allowing you
13. lpoint Monday June 1 0 2002 11 51AM Pals Es Ele Edt View Favortes Tools Help File Edt Session Window Options Companions Help a Raw Tap Sn a A AmE Back S ama Step Hered a ES Address http galileo pilot agentware net user fares displayF ares ager pi Cisigi GALILEO KD Fj w gt INTERNATIONAI h Saved Queries Preferences Admin Curent User Galileo Testi Travel Agent iD Monday Fare Search Results eee oe aos Yrnuur 1 SEI Ej SBBO Lowest Fares Found Search Criteria OPTION 1 eee l TOTAL AMOUNT 198 66 USD Departure City ADULT TAX INCLUDED 41A 1189A M88 LE14SPN 14A 1203P M80 Se pt FQ 8 Vendor Fares USD Destination City 6 America West 345 50 C BBQ81 Date of Departure EE eor Date of Return TAB AND ENTER T TrON NUMBER Continental zan of Passengers BBQ Delta 317 00 L FON Northwest 203 00 Save C US Airways 359 00 United Airlines 208 00 C Notes Ready E H G40 002 Document Fare e All Fares are per passenger E E E e Expedia Orbitz and Travelocity have been exciuded from the summary table on the left Convert Fare Currency in order to abide by the terms and conditions of user agreements Search completed with Expedia Orbitz and Travelocity these are not included in our summary table To find these fares simply click on the Tab for the site you would like to see E 3 p Intemet h 07 02 02 Galileo International Confidential
14. og box Pentel 07 02 02 Galileo International Confidential and Proprietary Information Page 3 WebFares Search Tool Apollo User Guide AgentWare Pilot Program June 2002 WebFares Search Tool Activation STEP 1 Launch Focalpoint Focalpoint Thursday June 20 2002 9 03AM STEP 2 From the File Edit Session Window Options EMU Help Companion dropdown Window 2 menu select Scriptwriter Plus Aun Alt A WebFares Viewpoint Programmable Keys Focalpoint Replay Cirit cating lool ber Bika Scratch Pad Ctr F Calculator Ctrl C Month View Cirle WebF ares Run this companion application ROIC 882 The WebFares Search Tool application appears WebFares Search Tool Yerston 1 008 The WebFares Search Tool is now active Mote This program automatically searches the internet for fares whenever you enter any of the selected Launch Commands in Focalpoint The search ts based on the currently booked itinerary and only one way or round trip itineranes are supported If this is the first time you are using WebFares you must also complete the setup steps described within the next section Search Log Supported itineraries One way Ea Roundtrip Direct Single connect Double connect Supported BB modifiers e Segment select Supported BBQ modifiers e Segment select e Include carrier gt BBQ AA UA DL WebFares Search limited to AA UA and DL websites Contact us via em
15. participate in the AgentWare Pilot Program you must have a pilot User ID and Password assigned to you by Galileo International Requests for additional pilot User IDs or for assistance with lost passwords should be sent directly to Galileo at the following email address agentware pilot galileo com Installation STEP 1 Close Focalpoint if open STEP 2 Double click the WebFares Exe file provided to you PAG Dotan EZA aap peels InstallShield Wizard WebF are Setup is preparing the InstallShield Wizard which will guide you through the rest of the setup process Please wait WebFares Setup prepares InstallShield and brings you to the welcome screen InstallShield Wizard Welcome to the InstallShield Wizard for When reinstalling the application WebFares note that you will be e Prompted to remove the prior version before proceeding with installation of the updated version see De installation on page 3 e Required to run the WebFares Exe a second time to complete reinstallation The InstallShield Wizard will install WebF ares on your computer To continue click Hest STEP 3 Click on Next to continue with the installation 07 02 02 Galileo International Confidential and Proprietary Information Page 1 WebFares Search Tool Apollo User Guide AgentWare Pilot Program June 2002 The License Agreement screen appears STEP 4 Click Yes to accept the agreement Install
16. to use a different F key for this purpose by accessing the Setup button detail will be found on the next page WebFares Product feedback to Galileo Click here agentware pilotd galileo com r Launch Command Automatic BBO Automatic Travel Console feedback questions and support requests to SgentWare Click here pilot support agentware net Set WebFares User ID amp Password STEP 1 Verify that you are signed into Apollo Galileo STEP 2 Activate or return to the WebFares Search Tool window STEP 3 Click on the Setup button The Setup dialog box appears Setup Fa STEP 4 Enter your WebFares User ID and Password provided to you by Galileo in the sere rT tC S boxes shown Bee Password Focalpoint ID C974r8 Function Kep for Launch Command F12 Dont show remarks confirmation dialog Note User ID and Password are both case sensitive Close 07 02 02 Galileo International Confidential and Proprietary Information Page 6 WebFares Search Tool Apollo User Guide AgentWare Pilot Program June 2002 Change Launch Command F Key Optional STEP 1 Verify that you are signed into Apollo Galileo STEP 2 Activate or return to the WebFares Search Tool window STEP 3 Click on the Setup button The Setup dialog box appears Setup STEP 4 ae Select a function key by clicking on the drop down arrow appearing here and selecting a new F key from the list Foc
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