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Phaser® 8560/8860 Printer User Guide

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1. 8860p 129 5 Close the top cover Warming Up is displayed on the control panel until the printer is ready for printing Note To minimize ink waste and optimize performance leave the printer on at all times To order ink contact your local reseller or go to the Xerox Supplies website for your printer m www xerox com office 8560Psupplies Phaser 8560 printer m www xerox com office 8860supplies Phaser 8860 printer Caution Use of ink other than Genuine Xerox Solid Ink may affect print quality and printer reliability It is the only ink designed and manufactured under strict quality controls by Xerox for specific use with this printer Phaser 8560 8860 Printer 5 4 Maintenance and Cleaning Emptying the Waste Tray Empty the waste tray when the control panel displays a message stating that the waste tray is full Warning The printer s interior may be hot Do not touch the hot surfaces To empty the waste tray 1 Open the side door 8860p 034 2 Pull the waste tray labeled B completely out of the printer Warning The waste tray may be hot handle it carefully 8860p 035 Note The waste tray may be locked if the printer is in a warm up cycle or if the ink is cooling following the Eliminate Light Stripes troubleshooting routine If the tray is locked close the door and wait 15 minutes before repeating Steps 1 and 2 Phaser 8560 8860 Printer 5 5 Maintenance and Cleaning 3 Empty the
2. Printer Features Paper types Separation pages Phaser 8560 8860 Printer 3 25 Macintosh PostScript Driver Settings Continued Selecting Printing Options Operating System Driver Drop Down Title Printing Options Mac OS X version 10 3 Copies amp Pages m Copies m Pages Layout m Pages per sheet m Layout direction m Border m Two sided printing Paper Handling m Reverse page order m Print all odd even ColorSync m Color matching Cover Page m Cover pages Paper Feed m Paper source Job Types m Secure prints personal prints proof prints and saved prints Image Quality Print quality RGB oolor corrections neutral grays Image smoothing Printer Features Paper types Separation pages Phaser 8560 8860 Printer 3 26 Printing on Both Sides of the Paper Printing on Both Sides of the Paper This section includes m Automatic 2 Sided Printing on page 3 27 m Manual 2 Sided Printing on page 3 29 See also Online Support Assistant at www xerox com office 8560Psupport or www xerox com office 8860support Automatic 2 Sided Printing Automatic 2 sided printing is available from all trays in the Phaser 8860 model and Phaser 8560DN Phaser 8560DT and Phaser 8560DX configurations Before printing a 2 sided document verify that the paper is a supported size and type for the tray m Foralist of supported paper sizes see Supported Paper and Media on page 3 3
3. m Fora list of paper types and weights print the Paper Tips page on the control panel a Select Information and then press the OK button b Select Information Pages and then press the OK button C Select Paper Tips Page and then press the OK button The following specialty media should not be used for 2 sided printing m Transparencies m Envelopes m Labels See also Supported Paper and Media on page 3 3 Printer Configurations on page 1 4 Phaser 8560 8860 Printer 3 27 Printing on Both Sides of the Paper Binding Edge Options When you use the printer driver to select 2 sided printing also select the binding edge which determines how the pages turn The actual outcome depends on the orientation portrait or landscape of images on the page as displayed in the following illustrations Portrait Landscape EF f n Bind on Side Edge Bind on Top Edge Bind on Side Edge Bind on Top Edge Flip on Long Edge Flip on Short Edge Flip on Short Edge Flip on Long Edge Selecting 2 Sided Printing To select automatic 2 sided printing 1 Insert paper in the tray m Tray 1 Insert side one faceup with the bottom of the page entering the printer first m Tray 2 3 or 4 Insert side one facedown with the top of the page toward the back of the tray 2 Select 2 sided printing in the printer driver To select automatic 2 sided printing Operating System Steps Windows Vista 1 Select the Paper
4. 3 or 4 Insert side one faceup with the top of the page toward the front of the tray 2 Select the appropriate control panel and printer driver options for paper size and paper type and then print side one Phaser 8560 8860 Printer 3 29 Printing on Both Sides of the Paper Printing Side Two 1 Remove the paper from the output tray and reload it in the paper tray m Tray 1 Insert side two facedown with the top of the page entering the printer first m Tray 2 3 or 4 Insert side two faceup with the top of the page toward the front of the tray 2 Select 2nd Side on the control panel Tray 1 Tray 2 3 or 4 a Select Change setup and then press a Select Paper Tray Setup and then the OK button press the OK button b Select the appropriate paper size and b Select either Tray 2 Paper Type then press the OK button Tray 3 Paper Type or Tray 4 Paper c Select 2nd Side and then press the Type depending on the tray you are OK button using and then press the OK button c Select 2nd Side and then press the OK button 3 In the printer driver select 2nd Side as the paper type or the appropriate tray as the paper source Phaser 8560 8860 Printer 3 30 Printing on Specialty Media Printing on Specialty Media This section includes Printing Transparencies on page 3 31 Printing Envelopes on page 3 38 Printing Labels on page 3 45 Printing Glossy Paper on page 3 51 Printing Custom Size Paper on page
5. 3 9 Press Match color correction 4 4 print adjusting color 4 4 colors wrong 4 10 light stripes 4 9 smudges or smears 4 7 print quality jet substitution mode 4 8 modes 4 2 PANTONE colors do not match 4 11 problems solving 4 6 selecting mode in supported driver 4 2 print speed pages per minute 1 4 printer adjusting color settings 4 4 advanced features 1 5 changing or modifying the IP address using CentreWare IS 2 8 cleaning the outside 5 14 clearance A 3 configuration card 1 3 Configuration page 1 5 configurations 1 4 1 5 connection 1 4 control panel 1 2 features 1 6 Index Ethernet connection 1 3 exit cover 1 2 exit cover release 1 2 features 1 4 fonts 1 4 front cover release 1 2 front right view 1 2 information resources 1 10 ink loader 1 2 interface cover 1 2 location A 3 maintenance 5 2 maintenance kit 1 3 maximum print speed 1 4 maximum resolution 1 4 Menu Map 1 7 moving 5 17 A 5 optional feeder trays 1 2 optional hard drive 1 3 options 1 5 original packing material 5 24 paper that can damage 3 4 power cord connection 1 3 power switch 1 3 precautions for moving 5 17 preparing for shipment 5 19 print speed pages per minute 1 4 printhead 5 22 RAM memory slots 1 3 rear view 1 3 recycling and disposal A 7 registration 6 19 repackaging kit 5 19 repacking 5 17 right side view 1 3 side door 1 2 standard features 1 4 supplies A 4 t
6. 5 14 Ordering Supples 0 0 sagas wo aeree ete a ee de eee Mg rela e oca 5 15 Consumables sss eer hed eee A ii A REAR Oke AUGERE HERA te GEN ee 5 15 Routine Maintenance Items 0 0 cc eects 5 15 When to Order Supplies 0 0 0 0 0 cee nets 5 16 Recycling Supplies 0 0 0 cece eee ee ene eae 5 16 Moving and Repacking the Printer 0 0 0 0c eee ee eee eee eee 5 17 Precautions for Moving the Printer 0 0 0 eee eee eee eee 5 17 Moving the Printer Within the Office 2 0 0 0 0 eee eee eee eee 5 17 Preparing the Printer for Shipment 0 0 0 eee eee eee eee ee 5 19 6 Troubleshooting Clearing Paper Jams 0 0 0 cece mma 6 2 Jam at the Bxiti ci esos e sd ew ao One ear dae ook sabes eara dan 6 2 Jam atthe Front Cove x ita ooa eigenen eta dau eia rac Baad 6 7 Jarat the Trays acus cet Pee eet ies ee orae e c hee 6 12 Getting Help soto nds Hee oe iore rete ipee Rota d e Bush ee Ru go 6 17 Control Panel Messages s ei bis eee etae YR OR e ace a edis 6 17 Printing Scout Alerts 2 esce epe Ree E gx red e ee 6 18 PhaserSMART Technical Support 0 0 0 0 ccc cece 6 18 Online Support Assistant llle 6 18 Hbc 6 19 A User Safety Index Phaser 8560 8860 Printer iii Printer Features This chapter includes Parts of the Printer on page 1 2 Printer Configurations on page 1 4 Control Panel on page 1 6 More Information on page 1 10 Phaser 8560 8860 Printer 1 1 P
7. Loading Paper Using Manual Feed If you are using paper such as letterhead and do not want others to use it by mistake you can set the printer to prompt you when it is time to load the paper for your print job Windows To select manual feed using Windows 2000 Windows XP Windows Server 2003 or Windows Vista 1 Inthe Windows printer driver select the Paper Output tab 2 Click the button to the right of the paper summary select Select By Tray and then select Manual Feed Tray 1 from the list 3 Click the OK button to save the driver settings 4 Submit your print job 5 When prompted by the control panel remove the paper from Tray 1 6 Load the appropriate paper for your job into the tray Macintosh To select manual feed using Macintosh OS X version 10 3 or higher 1 Inthe Print dialog box select Paper Feed from the drop down list 2 Select Manual Feed in the All pages from drop down list 3 Submit your print job 4 When prompted by the control panel remove the paper from Tray 1 5 Load the appropriate paper for your job into the tray See also Loading Paper in Tray 1 on page 3 9 Phaser 8560 8860 Printer 3 16 Loading Paper Loading Paper in Tray 2 3 or 4 Use Tray 2 3 or 4 for a wide range of media including Plain paper letterhead and pre printed paper Card stock Labels Envelopes 10 Commercial C5 side flap only and DL Transparencies Specialty media including photo paper
8. PhaserSMART 1 10 predominate light stripes 4 9 print quality 4 6 random light stripes 4 8 smudges or smears 4 7 technical support 1 10 transparency images are too light or too dark 4 10 turning off the printer 5 22 tutorials 6 19 Phaser 8560 8860 Printer Index 7 two sided printing 3 27 2nd side setting 3 29 automatic 3 27 binding edge options 3 28 manual 3 29 side one 3 29 side two 3 30 Index X Xerox links installed in web browser s Favorites folder 6 19 supplies recycling programs 5 16 supplies website 5 16 Support Centre 1 12 selecting 3 28 selecting 2nd Side on the control panel 3 30 U upgrades 1 5 usage guidelines paper 3 4 USB 2 4 USB connection 1 3 User Guide 1 10 user safety A 1 W warning and error messages 6 17 waste tray 1 3 5 19 5 20 emptying 5 5 web links 1 10 6 19 website resources 6 19 window envelopes 3 4 Windows driver Advanced tab 3 23 Color Options tab 3 23 Layout Watermark tab 3 23 Paper Output tab 3 23 install printer drivers for Windows 2000 or later 2 10 printing options 3 24 selecting manual feed 3 16 selecting printing options for an individual job 3 23 selecting printing preferences 3 22 Xerox Support Centre 1 12 Windows PostScript driver 2 9 wiper blade cleaning 5 12 Phaser 8560 8860 Printer Index 6
9. Recommended Media List Online Support Assistant driver downloads documentation video tutorials and much more www xerox com office 8860support Supplies for your printer www xerox com office 8860supplies A resource for tools and information such as interactive tutorials printing templates helpful tips and customized features to meet your individual needs www xerox com office businessresourcecenter Local sales and support center www xerox com office worldcontacts Printer registration www xerox com office register Material Safety Data Sheets identify materials and provide information on safely handling and storing hazardous materials www xerox com msds U S and Canada www xerox com environment_europe European Union Information about recycling supplies WWW Xerox com gwa Phaser 8560 8860 Printer 6 20 User Safety Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following information ensures the continued safe operation of your printer Electrical Safety m Use the power cord supplied with your printer m Plug the power cord directly into a properly grounded electrical outlet Make sure each end of the cord is securely connected If you do not know if an outlet is grounded ask an electrician to check the outlet m Do not use a ground adapter plug to conn
10. postcards pre punched paper duradocument paper and trifold brochures Pre printed paper paper already printed on one side See also Supported Paper Sizes and Weights for Tray 2 3 or 4 on page 3 8 Printing on Specialty Media on page 3 31 Printing Custom Size Paper on page 3 57 The media capacity for Tray 2 3 or 4 is 525 sheets of plain paper 20 Ib Bond 400 sheets of transparencies glossy paper or labels 40 envelopes Phaser 8560 8860 Printer 3 17 Loading Paper To load paper envelopes or other media in Tray 2 3 or 4 1 Remove the tray from the printer 8860p 002 2 Insert paper transparencies envelopes or specialty media into the tray m Single sided printing Insert the side to be printed faceup with the top of the page toward the front of the tray 8860p 092 Phaser 8560 8860 Printer 3 18 Loading Paper m 2 sided printing Insert side one facedown with the top of the page toward the back of the tray 8860p 093 m Side flap envelopes Insert the envelopes with the flap side down and the flap toward the left side of the tray 8860p 109 Caution There are separate fill lines inside the tray for envelopes and for other media Do not load the tray above the appropriate fill line Overloading the tray can cause jams 8860p 113 Phaser 8560 8860 Printer 3 19 Loading Paper m Pre punched paper Insert the side to be printed faceup with the holes toward the
11. 10 using printer settings 4 4 wrong 4 10 Commercial color correction 4 4 configuration card 1 3 Configuration page 1 5 2 2 configuring the network address 2 5 connection Ethernet 2 3 USB 2 4 consumables 5 15 control panel 1 2 1 6 buttons 1 7 color sampler pages 1 9 Configuration page 1 8 controlling print quality 4 2 features and layout 1 6 help 1 10 6 17 information pages 1 8 layout 1 7 Menu Map 1 7 messages 6 17 moving printer messages 5 22 sample pages 1 8 supplies message 5 16 Phaser 8560 8860 Printer Index 1 controlling print quality 4 2 creating custom paper types 3 61 custom paper types creating 3 61 custom size paper 3 9 3 57 3 61 printing from Tray 1 3 58 supported for Tray 1 3 57 D default router gateway address 2 6 DHCP enabled by default on Phaser printers 2 6 manually setting the printer s IP address 2 7 setting the printer s IP address dynamically 2 6 drivers available 2 9 installing 2 9 Macintosh 2 9 Macintosh OS X version 10 3 and higher 2 11 PCL 2 9 PostScript 2 9 UNIX 2 9 Windows 2000 or later 2 10 Xerox Support Centre 1 12 duradocument paper 3 9 3 17 dynamically setting the printer s IP address 2 6 E electrical safety A 1 emptying the waste tray 5 5 Enhanced print quality mode 4 2 envelopes 3 9 3 17 3 27 3 38 guidelines for printing 3 38 margins 3 6 3 8 printing from Tray 1 3 39 with windows metal clasps side
12. 6 Maintenance and Cleaning 2 Remove the maintenance kit labeled A from the maintenance kit slot LE LY im Y mU 8860p 032 3 Insert the replacement maintenance kit and push it completely into the maintenance kit slot Follow the illustrated instructions included with the maintenance kit for full installation and disposal information 4 Close the side door 8860p 038 Phaser 8560 8860 Printer 5 9 Maintenance and Cleaning Cleaning the Paper Release Blade To clean the paper release blade 1 Open the exit cover 8860p 096 8860p 121 Phaser 8560 8860 Printer 5 10 Maintenance and Cleaning 3 Wipe the plastic paper release blade on the lower paper guide with a pre soaked alcohol cloth using 90 percent isopropyl alcohol 8860p 084 8860p 080 5 Close the exit cover 8860p 018 Phaser 8560 8860 Printer 5 11 Maintenance and Cleaning Cleaning the Maintenance Kit Wiper Blade The maintenance kit contains a wiper blade that removes excess ink To clean the maintenance kit wiper blade 1 Open the side door 8860p 034 2 Remove the maintenance kit labeled A from the maintenance kit slot 8860p 032 Phaser 8560 8860 Printer 5 12 Maintenance and Cleaning 3 Use a lint free cloth to clean th
13. 8860 Printer 6 2 Clearing Paper Jams 3 If you did not find paper in Step 2 lift the paper guides 8860p 042 4 Remove any jammed paper 8860p 065 5 Close the exit cover 8860p 018 Phaser 8560 8860 Printer 6 3 Clearing Paper Jams 6 If you did not find paper in the previous steps follow these steps a Pull up the latch on the front of the printer to open the front cover 8860p 012 b Pull the jammed paper slowly out of the printer Confirm that all paper fragments are removed 8860p 020 Phaser 8560 8860 Printer 6 4 Clearing Paper Jams c Close the front cover 8860p 014 7 If you did not find jammed paper in the previous steps follow these steps a Pull all the trays completely out of the printer 8860p 028 Phaser 8560 8860 Printer 6 5 Clearing Paper Jams b Remove any jammed paper from inside the tray slot Confirm that all paper fragments are removed 8860p 024 C Replace all trays and push each one completely into the printer 8860p 005 Phaser 8560 8860 Printer 6 6 Clearing Paper Jams Jam at the Front Cover To clear a jam at the front cover 1 Pull up the latch on the front of the printer to open the front cover 8860p 012 2 Pullthe jammed paper slowly out of the printer Confirm that all paper fragment
14. After setting the printer s IP address you can modify TCP IP settings using CentreWare IS rTP PP PY Launch your web browser Enter the printer s IP address in the browser s Address field Click Properties Select the Protocols folder on the left navigation panel Select TCP IP Enter or modify the settings and then click Save Changes at the bottom of the page See also For the Phaser 8560 printer Advanced Features Guide at www xerox com office 8560Psupport System Administrator Guide at www xerox com office 8560Psupport For the Phaser 8860 printer Advanced Features Guide at www xerox com office 8860support System Administrator Guide at www xerox com office 8860support Phaser 8560 8860 Printer 2 6 Installing the Printer Drivers Installing the Printer Drivers This section includes m Available Drivers on page 2 9 m Windows 2000 or Later on page 2 10 m Macintosh OS X Version 10 3 and Higher on page 2 11 Available Drivers To access special printing options use a Xerox printer driver Xerox provides drivers for a variety of page description languages and operating systems The following printer drivers are available Printer Driver Source Description Windows PostScript Driver CD ROM and The PostScript driver is recommended to take Web full advantage of your system s custom features and genuine Adobe PostScript Default printer driver PCL Driver Web only The Pr
15. Also verify that the colors CMYK values match the CMYK values on the chart m The printed PANTONE charts can fade over time or when exposed to sunlight Check the color charts you printed against the PANTONE Oolor swatch book available from PANTONE Inc You may need to re print the chart especially if it has been exposed to light for some time Storing the charts in a dark place helps preserve the color m Printa test page from your control panel to check the colors If your printer has media that is out of specification or other supplies that are at the end of useful life color adjustments may not be able to get the printer to match PANTONE Colors See also Advanced Features Guide at www xerox com office 8560Psupport or www xerox com office 8860support Phaser 8560 8860 Printer 4 11 Maintenance This chapter includes m Maintenance and Cleaning on page 5 2 m Ordering Supplies on page 5 15 m Moving and Repacking the Printer on page 5 17 See also Maintenance video tutorials at www xerox com office 8560Psupport or www xerox com office 8860support Replacing supplies video tutorials at www xerox com office 8560Psupport or www xerox com office 8860support Phaser 8560 8860 Printer 5 1 Maintenance and Cleaning Maintenance and Cleaning This section includes m Routine Maintenance on page 5 2 m Cleaning the Paper Release Blade on page 5 10 m Cleaning the Maintenance Kit Wiper Blade on page 5 12
16. OK button Select Envelope and then press the OK button In the printer driver select either Envelope as the paper type or Tray 1 as the paper source Phaser 8560 8860 Printer 3 4 Printing on Specialty Media Printing Envelopes from Tray 2 3 or 4 To print envelopes 1 Remove the tray from the printer 8860p 002 2 Insert a maximum of 40 envelopes into the tray flap side down with the flap toward the left side of the tray 8860p 109 3 Adjust the paper guides to fit the envelopes Phaser 8560 8860 Printer 3 42 Printing on Specialty Media m Length guide Press the sides then slide the guide until the arrow on the guide points to the appropriate paper size imprinted on the bottom of the tray When properly positioned the guide clicks into place 8860p 116 m Width guides Slide the width guides until the arrows on the guides point to the appropriate paper size labeled on the bottom of the tray When properly positioned the guides click into place 8860 117 Note When the paper guides are adjusted correctly there may be a small space between the envelopes and the guides Phaser 8560 8860 Printer 3 43 Printing on Specialty Media 4 Insert the tray into the tray slot and then push it completely into the printer 8860p 127 5 On the control panel a Select Paper Tray Setup and then press the OK button b Select either Tray 2 Paper Type Tray 3 Paper Type or Tray 4 Pape
17. Output tab Windows 2000 2 a E Select an option under 2 Sided Printing 2 Sided Print 2 Sided Print Flip on Short Edge Windows XP or Windows Server 2003 Mac OS X version 1 In the Print dialog box select Layout 10 3 and higher Select Print on Both Sides 3 Click the Binding icon that matches the edge to bind M See also Loading Paper in Tray 1 on page 3 9 Loading Paper in Tray 2 3 or 4 on page 3 17 Phaser 8560 8860 Printer 3 28 Printing on Both Sides of the Paper Manual 2 Sided Printing You can manually print on both sides of the paper when you are using paper types that are either too small or too heavy for automatic 2 sided printing The Phaser 8560N printer does not have automatic 2 sided printing however manual 2 sided printing is available with this printer You can also manually print on the second side of paper that is pre printed on side one See Printing Side Two on page 3 30 for instructions on loading pre printed paper and selecting the 2nd Side option on the control panel Note Before printing the second side of your paper always select 2nd Side as the paper type on the control panel and in the printer driver Selecting 2nd Side ensures good print quality for manual 2 sided printing See also Supported Paper Sizes and Weights on page 3 5 Printing Side One 1 Load paper in the tray m Tray 1 Insert side one facedown with the top of the page entering the printer first m Tray 2
18. Select Menu Map and then press the OK button to print Note Print the Menu Map to see other information pages available for printing Phaser 8560 8860 Printer 1 7 Control Panel Information Pages Your printer comes with a set of information pages to help you obtain the best results from your printer Access these pages from the control panel Print the Menu Map to see where these information pages are located in the control panel menu structure Note This print icon appears before the titles of information pages that can be printed When the information page is highlighted on the control panel press the OK button to print that page For example to print the Configuration page which displays current information about your printer do the following 1 On the control panel select Information and then press the OK button 2 Select Information Pages and then press the OK button 3 Select Configuration Page and then press the OK button to print Note You can also print information pages from CentreWare Internet Services IS Sample Pages Your printer comes with a set of sample pages that demonstrate different printer functions To print sample pages 1 On the control panel select Information and then press the OK button 2 Select Sample Pages and then press the OK button 3 Select the desired sample page and then press the OK button to print Phaser 8560 8860 Printer 1 8 Control Panel Color Sampl
19. Selecting Printing Options on page 3 22 Printing on Both Sides of the Paper on page 3 27 Printing on Specialty Media on page 3 31 Creating Custom Paper Types on page 3 61 See also Using paper trays video tutorials at www xerox com office 8560Psupport or www xerox com office 8860support Phaser 8560 8860 Printer 3 Overview of Basic Steps Overview of Basic Steps 1 Load paper in the tray 2 If you are prompted by the control panel either confirm the paper type and size or change it as required 3 From the software application access the Print dialog box and then select printing options in the printer driver 4 Send the job to the printer from the software application s Print dialog box See also Loading Paper on page 3 9 Selecting Printing Options on page 3 22 Printing on Specialty Media on page 3 31 Phaser 8560 8860 Printer 3 2 Supported Paper and Media Supported Paper and Media This section includes Paper Usage Guidelines on page 3 4 Paper That Can Damage Your Printer on page 3 4 Paper Storage Guidelines on page 3 5 Supported Paper Sizes and Weights on page 3 5 Your printer is designed to be used with a variety of paper types Follow the guidelines in this section to ensure the best print quality and to avoid jams For best results use Xerox printing media specified for your Phaser 8560 8860 printer They are guaranteed to produce excellent results with your printer To order pape
20. ca gov hazardouswaste perchlorate Phaser 8560 8860 Printer A 7 Index Numerics 2nd Side option 3 29 2 sided printing 3 27 automatic 3 27 binding edge options 3 28 manual 3 29 selecting 3 28 A adding ink 5 2 adhesive strip envelopes 3 4 adjusting color 4 4 Advanced Features Guide 1 10 AutoIP dynamically setting the printer s IP address 2 6 manually setting the printer s IP address 2 7 automatic color correction 4 4 automatically setting the printer s IP address 2 6 available printer drivers 2 9 B basic printing 3 2 binding edge printing options 3 28 Black and White color correction 4 4 browser Favorites folder 6 19 C card stock paper 3 17 CentreWare IS changing or modifying the printer s IP address 2 8 creating custom paper types 3 61 enabling DHCP 2 6 setting the printer s IP address dynamically 2 6 changing the IP address using CentreWare IS 2 8 choosing a network connection 2 3 cleaning maintenance kit wiper blade 5 12 paper release blade 5 10 printer 5 2 the outside of the printer 5 14 CMYK sampler pages 1 9 color correction 4 4 color sampler pages 1 9 colored paper 3 9 colors adjusting 4 4 automatic correction 4 4 Black and White 4 4 incorrect 4 10 Office Color 4 4 PANTONE colors do not match 4 11 predominant light stripes 4 9 Press Match 4 4 random light stripes 4 8 smeared 4 7 smudged 4 7 too light or too dark on transparency images 4
21. m Cleaning the Outside of the Printer on page 5 14 See also User Safety on page A 1 Routine Maintenance Your system needs little maintenance to keep it producing quality prints Add ink empty the waste tray and replace the maintenance kit when needed to keep your printer functioning properly Adding Ink You can load ink any time the printer is idle or when the control panel displays the Ink low or Ink out message m Keep ink in its packaging until you are ready to use it m Do not force ink when inserting sticks into the ink loading bins Identify ink by color and shape m To avoid ink jams never insert broken ink sticks into the ink loading bins Phaser 8560 8860 Printer 5 2 Maintenance and Cleaning To load ink 1 Remove paper from the output tray 8860p 097 2 Open the top cover 8860p 128 3 Locate the ink loading bin that is low A label above each bin indicates the ink stick color and shape for that bin Phaser 8560 8860 Printer 5 3 Maintenance and Cleaning 4 Remove the ink stick from its packaging Place the ink stick into the opening of the appropriate ink loading bin Do not force the ink stick into the ink loading bin Each ink stick is uniquely shaped to fit into the correct ink loading bin Note The ink shapes vary by printer so be sure to order the correct ink for your specific printer Caution Use of Phaser 8860 ink in a Phaser 8560 printer can damage your printer
22. manage configure and monitor networked printers from your desktop Network Connection Depending on your particular setup the following hardware and cabling is required for Ethernet m If you are connecting to one computer an Ethernet RJ 45 crossover cable is required m If you are connecting to one or more computers with an Ethernet hub cable or DSL router two or more twisted pair category 5 RJ 45 cables are required One cable for each device m If you are connecting to one or more computers with a hub connect the computer to the hub with one cable and then connect the printer to the hub with the second cable Connect to any port on the hub except the uplink port See also Configuring the Network Address on page 2 5 Installing the Printer Drivers on page 2 9 Phaser 8560 8860 Printer 2 3 Choosing a Connection Method Connecting via USB If you are connecting to one computer a USB connection offers fast data speeds However a USB connection is not as fast as an Ethernet connection To use USB PC users must have Microsoft Windows 2000 Windows XP Windows Server 2003 or newer operating system Macintosh users must use Mac OS X version 10 3 and higher USB Connection A USB connection requires a standard A B USB cable This cable is not included with your printer and must be purchased separately Verify that you are using the correct USB 1 x or 2 0 cable for your connection 1 Connect one end of the USB cab
23. or Total Satisfaction Guarantee The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details Phaser 8560 8860 Printer A 6 Safety Symbols Marked on Product Use caution or draws attention to a particular component See the manual s for information Avoid pinching fingers in the printer Use caution to avoid personal injury Hot surface on or in the printer Use caution to avoid personal injury Do not touch Product Recycling and Disposal for North America Xerox operates a worldwide equipment takeback and reuse recycle program Contact your Xerox Sales representative 1 800 ASK XEROX to determine whether this xerox product is part of the program For more information about Xerox environmental programs visit Wwww xerox com environment If you are managing the disposal of your Xerox product please note that the product may contain lead mercury perchlorate and other materials whose disposal may be regulated to environmental considerations The presence of lead mercury and perchlorate is fully consistent with regulations applicable at the time that the product was placed on the market For disposal information contact your local authorities Perchlorate Material This product may contain one or more Perchlorate containing devices such as batteries Special handling may apply Please see www dtsc
24. preferred Unlike TCP IP however EtherTalk does not require printers or computers to have IP addresses Many networks have a Dynamic Host Configuration Protocol DHCP server A DHCP server automatically programs an IP address into every PC and printer on the network that is configured to use DHCP A DHCP server is built into most cable and DSL routers If you use a cable or DSL router see your router s documentation for information on IP addressing See also Online Support Assistant at www xerox com office 8560Psupport or www xerox com office 8860support Phaser 8560 8860 Printer 2 5 Configuring the Network Address Automatically Setting the Printer s IP Address If the printer is connected to a small established TCP IP network without a DHCP server use the installer on the Software and Documentation CD ROM to detect or assign an IP address to your printer For further instructions insert the Software and Documentation CD ROM into your computer s CD ROM drive After the Installer launches follow the prompts for installation Note For the automatic Installer to function the printer must be connected to an established TCP IP network Dynamic Methods of Setting the Printer s IP Address There are two protocols available for dynamically setting the printer s IP address m DHCP enabled by default on all printers m AutoIP You can turn on off both protocols using the control panel or use CentreWare IS to turn on o
25. the Light Stripes Test page Note When the Jet Substitution Mode is activated a dot appears next to the number of each substituted jet Substituted jets may continue to display missing colors since the Light Stripes Test page ignores the Jet Substitution mode Jet substitution only works during regular printing Online Support Assistant at www xerox com office 8560Psupport or www xerox com office 8860support Phaser 8560 8860 Printer 4 8 Solving Print Quality Problems Predominate Light Stripes nin i Possible Cause Solution Light stripes appear To prevent predominate light stripes from appearing on the page prominently on the test page 4 Open the exit cover when all four color bars are missing a Remove debris from the paper exit area b Raise the lower paper guide and wipe the plastic paper release blade with a lint free cloth 2 Close the exit cover 3 Open the door on the right side of the printer a Remove the maintenance kit b Wipe the plastic wiper blade with a lint free cloth c Replace the maintenance kit d Close the door 4 Ifthe problem continues follow the steps for Random Light Stripes Phaser 8560 8860 Printer 4 9 Solving Print Quality Problems Transparency Images Are Too Light or Too Dark Possible Cause Solution Text or graphics printed on 1 Verify that Transparency is selected in the software application transparencies are either too or in the
26. turned on at all times For more information about minimizing ink usage go to the Xerox Support website for your printer m www xerox com office 8560Psupport Phaser 8560 printer m www xerox com office 8860support Phaser 8860 printer See also Adding Ink on page 5 2 Routine Maintenance Items Routine maintenance items are printer parts that have a limited life and require periodic replacement Replacements may be parts or kits Routine maintenance items are typically customer replaceable The maintenance kit is the only routine maintenance item for the Phaser 8560 8860 printer To order a replacement maintenance Kit contact your local reseller or go to the Xerox Supplies website for your printer m www xerox com office 8560Psupplies Phaser 8560 printer m www xerox com office 8860supplies Phaser 8860 printer Note Extended capacity maintenance kits are available for the Phaser 8560 8860 printer Phaser 8560 8860 Printer 5 15 Ordering Supplies To view information about the remaining life of the maintenance kit 1 On the control panel select Information and then press the OK button 2 Select Supplies Info and then press the OK button 3 Select Maintenance Kit Life and then press the OK button See also Replacing the Maintenance Kit on page 5 8 Cleaning the Paper Release Blade on page 5 10 When to Order Supplies The control panel displays a warning when the supply nears its replacement time Verify th
27. waste tray in a waste container The ink is non toxic and can be discarded as normal office waste SS 8860p 036 Note The waste tray must be out of the printer for more than five seconds or you will continue to receive a Waste Tray Full message on the control panel 4 Insert the waste tray into the printer and push it completely into the waste tray slot 8860p 068 Phaser 8560 8860 Printer 5 6 Maintenance and Cleaning 5 Close the side door 8860p 038 Caution Do not attempt to reuse the waste ink in the printer it can damage the printer This damage is not covered under the printer warranty Phaser 8560 8860 Printer 5 7 Maintenance and Cleaning Replacing the Maintenance Kit The maintenance kit contains a maintenance roller that keeps the surface of the imaging drum clean and oiled Note Order a new maintenance kit when the control panel displays a message that the maintenance kit is low Replace it when the control panel prompts you to replace the maintenance kit To order a replacement maintenance kit contact your local reseller or go to the Xerox Supplies website for your printer m www xerox com office 8560Psupplies Phaser 8560 printer m www xerox com office 8860supplies Phaser 8860 printer To replace the maintenance kit 1 Open the side door 8860p 034 Warning The printer s interior may be hot Do not touch the hot surfaces Phaser 8560 8860 Printer 5
28. with adequate strength to hold the weight of the printer The base printer weight without any packaging materials is approximately 28 kg 60 Ib The printer should be within 2 horizontal with all four feet in solid contact with the surface Phaser 8560 8860 Printer A 3 Printing Safety Guidelines m Keep hands hair neckties etc away from the exit and feed rollers m Do not remove the paper source tray that you select in either the printer driver or control panel m Do not open the doors when the printer is printing m Do not move the printer when it is printing Printer Supplies m Use the supplies specifically designed for your printer The use of unsuitable materials may cause poor performance and a possible safety hazard m Follow all warnings and instructions marked on or supplied with the printer options and supplies Caution Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreements and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance caused by use of non Xerox supplies or the use of Xerox supplies not specified for this printer The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details Phaser 8560 8860 Printer A 4 Moving the Printer Follow these guidelines to avoid injuring yourself or damaging the printer Keep the pri
29. 00 Windows XP or Windows Server 2003 1 Select the Paper Output tab 2 Select a print quality mode Mac OS X version 10 3 and higher 1 Inthe Print dialog box select Image Quality from the drop down list 2 Select a print quality mode from the Print Quality drop down list Phaser 8560 8860 Printer 4 3 Adjusting Color Controlling the Quality of Your Prints The color correction options provide simulations of different color devices Automatic is the default correction for general image processing See the following table to determine what option you want to use Color Correction Description Automatic Applies the best color correction to each graphic element text artwork and photographs Office Color sRGB Display Approximates the colors on a computer display sRGB Vivid Produces brighter more saturated colors than sRGB Display LCD Display Approximates the colors on a LCD computer monitor Press Match SWOP Press Matches Specifications for Web Offset Publications Euroscale Matches FOGRA glossy paper specification Commercial Approximates U S commercial press target SNAP Press Matches Specifications for Newsprint Advertising Production Japan Color Matches Japan Color 2001 specification ISO Coated Matches FOGRA 27L specification ISO Uncoated Matches FOGRA 29L specification None Applies no color correction Use with other color management tools such as ICC Internati
30. 24 La eae te UR a ee 1 2 Right Side View e cess bd scian ee He RR Euh Hoy Se ea eee 1 3 aed T 1 3 Printer Configurations code re ATA eb orn d erede a ed ne ace 1 4 Standard Features sias es bla eed Y eR Bhatt a CU GU Ra OUO ER ACER 1 4 Available Configurations 00 0 eee cette eee nee 1 5 Options and Upgrades 0 0 eee cette eee eens 1 5 Control Panel sug ac rep RRE RUE RA Phase CLP Rd CLR EN CERO NER A OS E 1 6 Control Panel Features 1 esu eed rare RR Oe Ree GR Rus 1 6 Control Panel Layout so cceiasiee nesa niae ia m 1 7 Men Map i 4 coser cae eka cee kir e a a a tad eked Res 1 7 Information Pages 4 curre rg e She ee Pa RE deed CR ea a E 1 8 Sample Pages ssaa isses oce a ia e e dE RR LER EH ee Phy Ede y ee a 1 8 More Information 2 bua n ee RP e Pa RR OP e Ree Sac ore Re 1 10 RESOUTCES PERMET 1 10 Xerox Support Centre cee hh en eas 1 12 2 Network Basics Overview of Network Setup and Configuration 2 2 Choosing a Connection Method lsleseseeeee eh 2 3 Connecting via Ethernet Recommended 0 0 0 0 cece eee eens 2 3 Connecting via USB 4 tee ewe Es ood SG e E RES 2 4 Configuring the Network Address 0 0 eee eee eee eee nes 2 5 TCP IP and IP Addresses 5 eee ere ea ada e ERRacel E eI 2 5 Automatically Setting the Printer s IP Address 00000000000 2 6 Dynamic Methods of Setting the Printer s IP Address 0 2 6 Manually Setting the Printer s
31. 3 57 Printing Transparencies Transparencies can be printed from any tray They should be printed on one side only Use only recommended Xerox transparency film To order paper transparencies or other specialty media contact your local reseller or go to the Xerox Supplies website for your printer m www xerox com office 8560Psupplies Phaser 8560 printer m www xerox com office 8860supplies Phaser 8860 printer Caution Damage caused by using unsupported paper transparencies and other specialty media is not covered by the Xerox warranty service agreement or Total Satisfaction Guarantee The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details See also For the Phaser 8560 printer Recommended Media List United States Recommended Media List Europe For the Phaser 8860 printer Recommended Media List United States Recommended Media List Europe Guidelines m Remove all paper before loading transparencies in the tray m Handle transparencies by the edges using both hands Fingerprints or creases can cause poor print quality m Do not load more than 50 transparencies in Tray 1 Do not load more than 400 transparencies in Trays 2 4 Overloading the tray can cause the printer to jam m Do not use transparencies with stripes on the side m After loading transparencies change the paper type at
32. 31 trifold brochures 3 9 3 17 tutorials 6 19 two sided pages 3 27 PrintingScout alerts 6 18 printer status 6 18 Q Quick Use Guide 1 10 R RAM memory slots 1 3 random light stripes jet substitution 4 8 Recommended Media List 1 10 3 3 recycling and disposal A 7 recycling supplies 5 16 6 19 registering your printer 6 19 repackaging kit 5 19 repacking the printer 5 19 replacing the maintenance kit 5 8 resolution maximum 1 4 resources information 1 10 RGB sampler pages 1 9 router address IP address 2 6 routine maintenance 5 2 routine maintenance items 5 15 S safety electrical A 1 information 6 19 maintenance A 2 operational A 3 printing guidelines A 4 user A 1 sales and support center 6 19 Phaser 8560 8860 Printer Index 6 sample pages color sampler pages 1 9 printing 1 8 selecting 2 sided printing 3 28 a print quality mode 4 2 printing options 3 22 printing options for an individual job Macintosh 3 25 Windows 3 23 printing preferences 3 22 setting the IP address automatically Windows only 2 6 the IP address dynamically 2 6 the IP address manually 2 7 setting up the network 2 2 shipping the printer 5 19 side door 1 2 4 9 side seam envelopes 3 4 smudges or smears 4 7 SNAP Press color correction 4 4 solving print quality problems 4 6 specialty media 3 9 3 17 3 31 custom size paper 3 57 3 61 envelopes 3 38 glossy paper 3 51 labels 3
33. 45 transparencies 3 31 sRGB Display color correction 4 4 sRGB Vivid color correction 4 4 Standard print quality mode 4 2 stapled paper 3 4 storage guidelines for paper 3 5 supplies 6 19 A 4 control panel message 5 16 ordering 5 15 printer A 4 recycling 5 16 when to order 5 16 Support Centre 1 12 supported paper and media 3 3 3 27 supported paper sizes and weights 3 5 printing the Paper Tips page 3 5 Tray 1 3 6 Trays 2 4 3 8 SWOP Press color correction 4 4 symbols marked on product A 7 Index T TCP IP addresses 2 5 technical support 1 10 6 19 PhaserSMART 6 18 templates 6 19 top cover 1 2 transparencies 3 9 3 17 3 27 3 31 4 10 guidelines for printing 3 31 images are too light or too dark 4 10 printing from Tray 1 3 32 printing from Trays 2 4 3 34 3 48 Tray 1 automatic mode 3 15 dynamic mode 3 15 loading paper 3 9 media capacity 3 9 mode 3 15 paper sizes and weights 3 6 printing custom size paper 3 58 printing envelopes 3 39 printing glossy paper 3 52 printing labels 3 46 printing transparencies 3 32 static mode 3 15 trays media capacity 3 9 3 17 optional feeder trays 1 2 Trays 2 4 loading paper 3 17 paper sizes and weights 3 8 printing glossy paper 3 54 printing transparencies 3 34 3 48 supported paper 3 8 trifold brochures 3 9 3 17 troubleshooting jet substitution mode 4 8 Online Support Assistant 6 18 PANTONE colors do not match 4 11 paper jams 6 2
34. 8860p 106 4 Adjust the paper guides to fit the paper loaded in the tray 5 On the control panel press the OK button if the correct paper size and type are displayed as the current setup or select Change setup and then press the OK button m If your custom paper size is displayed in the list select it and then press the OK button Go to Step 8 m If your custom paper size is not displayed in the list select New Custom Size and then press the OK button Phaser 8560 8860 Printer 3 59 Printing on Specialty Media 6 Select one of the following Short Edge options m Press the OK button if the correct short edge size is displayed as the current setup m Select Change and then press the OK button to enter a new short edge size Press the Up Arrow and Down Arrow buttons to specify the short edge size and then press the OK button 7 Select one of the following Long Edge options m Press the OK button if the correct long edge size is displayed as the current setup m Select Change and then press the OK button to enter a new long edge size Press the Up Arrow and Down Arrow buttons to specify the long edge size and then press the OK button 8 Select the appropriate paper type and then press the OK button 9 In the printer driver select Tray 1 as the paper source Note When you define a new custom size it is stored in the printer so it can be used again Up to five custom sizes can be stored in the printer If you define a new cust
35. IP Address 0 0 0 2c eee eee eee ee 2 7 Installing the Printer Drivers 0 0 0 0 ccc aruer urrunera 2 9 Available Drivers sss cian 9005 boobed E da etal Shad te dU a gt Sea EE 2 9 Windows 2000 or Later 0 ete teen ences 2 10 Macintosh OS X Version 10 3 and Higher 0 0 0c eee eee eee 2 11 Phaser 8560 8860 Printer i Contents 3 Printing Basics Overview of Basic Steps ees cuier iuei e ea E Ee k teen n ene e ene eae 3 2 Supported Paper and Media 0 0 eee een ene e nee 3 3 Paper Usage Guidelines 0 0 0 eee e 3 4 Paper That Can Damage Your Printer 0 0c eee eee eee 3 4 Paper Storage Guidelines sets rea e des Ee i a de e A eR eae 3 5 Supported Paper Sizes and Weights 0 0 0 0 0c eee cece eee eee 3 5 Loading Paper 2 oce kewl cen edad heed UP eee 3 9 Loading Paperin Tray 1 sso tinii Sea haute da Wee i 3 9 Using Man al Peed reese eet Paced e Re ee dr aeree ecd ss 3 16 Loading Paper in Tray 2 3 014 leseeeeeeeee eh 3 17 Selecting Printing Options cee eee eens 3 22 Selecting Printing Preferences Windows sleleeeeeeeee 3 22 Selecting Options for an Individual Job Windows 000002 3 23 Selecting Options for an Individual Job Macintosh lees 3 25 Printing on Both Sides of the Paper 3 27 Automatic 2 Sided Printing lslleleeeee eh 3 27 Manual 2 Sided Printing 1 0 0 0 eect eh 3 29 Printing on Specialty
36. Media llle 3 31 Printing Transparencies lcs osue essa Rr le by ph e nd 3 3 Printing bnvelopes i ende ek a bee Rea OE dae EAD A rs 3 38 Printing Labels eese erc En DER ERR UR Ob XE Pee UP lorte ood 3 45 Printing Glossy Papert aid aeta Ra C dd da ORG RR ES 3 51 Printing Custom Size Paper ssseseeeeeeeee 3 57 Creating Custom Paper Types 0 0 0 0 cece cece eh 3 61 4 Print Quality Controlling the Quality of Your Prints sleseeeeeeeeee eee 4 2 Selecting a Print Quality Mode 1 0 0 eee cece e 4 2 Adjusting Color 4200 eus peatndd sad moa Seed dee ces dae ied eee A 4 4 Solving Print Quality Problems 0 0 0 cece eee eens 4 6 SMUdSES OF SMEALSi vss eec Ese ea er db e Roe eoe Roe d eae Ced Pa 4 7 Random Light Stripes Lii oseluatepesh teg RR RE dpe RR RU eR E Res 4 8 Predominate Light Stripes llle 4 9 Transparency Images Are Too Light or Too Dark 0000000000 4 10 Colors Are Wrong isse cee ceed crestia ete ER Ee ERR RE dh cus 4 10 PANTONE Colors Do Not Match eseeeee ee 4 11 Phaser 8560 8860 Printer ii Contents 5 Maintenance Maintenance and Cleaning 0 0 eee a Tii a a e ne a 5 2 Routine Maimntendnc oii Geta tog ge daa RR RERO e ae a eda 5 2 Cleaning the Paper Release Blade 0 0 0 0 eee eee eee 5 10 Cleaning the Maintenance Kit Wiper Blade 0 0 0 0 ee eee eee 5 12 Cleaning the Outside of the Printer
37. Phaser 8560 8860 XEROX e c User Guide Guide d utilisation Guida dell utente Benutzerhandbuch Gu a del usuario Guia do Usu rio Gebruikershandleiding Anvandarhandbok Betjeningsvejledning PyKOBOACTBO nonb3oBaTena Eyyeip io YonoTn Copyright 2007 Xerox Corporation All Rights Reserved Unpublished rights reserved under the copyright laws of the United States Contents of this publication may not be reproduced in any form without permission of Xerox Corporation Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted including without limitation material generated from the software programs which are displayed on the screen such as styles templates icons screen displays looks etc XEROX CentreDirect CentreWare FinePoint Phaser PhaserSMART PrintingScout and Walk Up are trademarks of Xerox Corporation in the United States and or other countries Adobe Reader Adobe Type Manager ATM Flash Macromedia Photoshop and PostScript are trademarks of Adobe Systems Incorporated in the United States and or other countries Apple AppleTalk Bonjour ColorSync EtherTalk LaserWriter LocalTalk Macintosh Mac os and TrueType are trademarks of Apple Computer Inc in the United States and or other countries HP GL HP UX and PCL are trademarks of Hewl
38. Phaser 8560 8860 Printer 1 4 Printer Configurations Available Configurations The following tables show the available configurations for your printer Phaser 8560 Printer Printer Configurations 8560N 8560DN 8560DT 8560DX Memory MB 256 256 512 512 Hard Drive No No No Yes Automatic 2 Sided Printing No Yes Yes Yes 525 Sheet Feeder Tray 3 No No Yes Yes 525 Sheet Feeder Tray 4 No No No Yes This option can be purchased separately for this configuration Phaser 8860 Printer Printer Configuration 8860 Memory MB 256 Productivity Kit with Hard Drive No Automatic 2 Sided Printing Yes 525 Sheet Feeder Tray 3 No 525 Sheet Feeder Tray 4 No This option can be purchased separately for this configuration Options and Upgrades You can order additional trays memory and a hard drive if these items are not standard on your printer Print the Configuration page to see which options are installed To print the Configuration page see Information Pages on page 1 8 For ordering options and upgrades contact your local reseller or go to the Xerox Supplies website for your printer m www xerox com office 8560Psupplies Phaser 8560 printer m www xerox com office 8860supplies Phaser 8860 printer Phaser 8560 8860 Printer 1 5 Control Panel Control Panel This section includes Control Panel Features on page 1 6 Control Panel Layout on page 1 7 Menu M
39. Printing on page 3 29 Cleaning the Maintenance Kit Wiper Blade on page 5 12 Phaser 8560 8860 Printer 4 7 Solving Print Quality Problems Random Light Stripes Possible Cause XEROX Light Stripes Test Solution Light stripes appear randomly on the test page when one or more color bars is missing See also To prevent random light stripes from appearing on the page 1 On the control panel select Troubleshooting and then press the OK button 2 Select Print Quality Problems and then press the OK button 3 Select Eliminate Light Stripes and then press the OK button 4 Perform the Basic Advanced and Jet Substitution procedures as indicated in the steps below Basic 1 Select Basic and then press the OK button 2 Once the Basic procedure is completed repeat the procedure to eliminate remaining light stripes If the problem continues select the Advanced option Advanced 1 Select Advanced and then press the OK button 2 Follow the instructions to select the missing jet s color and number See the Light Stripes Test page to determine the color and jet number of the missing jet If the problem continues select the Jet Substitution Mode to substitute a jet for the malfunctioning jet causing the light stripe Jet Substitution Mode 1 Select Jet Substitution Mode and then press the OK button 2 Follow the control panel prompts to select the color and malfunctioning jet number indicated on
40. al Support is an automated internet based support system that uses your default web browser to send diagnostic information from your printer to the Xerox website for analysis PhaserSsMART Technical Support examines the information diagnoses the problem and proposes a solution If the problem is not resolved with the solution PhaserSMART Technical Support assists you in opening a Service Request with Xerox Customer Support To access PhaserSsMART Technical Support 1 Open your browser and go to www phaserSMART com 2 Enter your printer s IP address in the browser window 3 Follow the instructions on the screen Online Support Assistant The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your printer problems You can find solutions for print quality media jams software installation and much more To access the Online Support Assistant go to the Xerox Support website for your printer m www xerox com office 8560Psupport Phaser 8560 printer m www xerox com office 8860support Phaser 8860 printer Phaser 8560 8860 Printer 6 18 Web Links Getting Help Xerox provides several websites that offer additional help on your Phaser 8560 8860 printer A set of Xerox links is installed in your web browser s Favorites folder when you install the Xerox printer drivers on your computer Use the following websites to obtain more information Phaser 8560 Prin
41. ant to use High Resolution Photo print quality mode for a particular graphic select this setting in the driver before printing that job 1 With the desired document or graphic open in your application access the Print dialog box 2 Select the Phaser 8560 8860 printer and click the Properties button to open the printer driver 3 Make selections from the driver tabs See the following table for specific printing options Note In Windows 2000 Windows XP Windows Server 2003 and Windows Vista you can save current printing options with a distinctive name and apply them to other print jobs Select Saved Settings at the bottom of the tab Click the Help button for more information 4 Click the OK button to save your selections 5 Print the job Phaser 8560 8860 Printer 3 23 Selecting Printing Options See the following table for specific printing options Printing Options for Windows Operating Systems Operating System Driver Tab Printing Options Windows Vista Paper Output tab Job Type Windows 2000 Windows XP or Windows Server 2003 Document size paper type and tray selection 2 sided printing Print quality Output destination Color Options tab Color corrections Black and white conversion Color adjustments Layout Watermark tab Pages per sheet Booklet layout Orientation 2 sided printing Watermark Advanced tab Paper Output copies collate Image options reduce enlarge image smoo
42. ap on page 1 7 Information Pages on page 1 8 Sample Pages on page 1 8 Control Panel Features The control panel Displays the printer s operating status for example Printing Ready to Print printer errors and warnings Prompts you to load paper order and replace supplies and clear jams Enables you to access tools and information pages to help resolve problems Enables you to change printer and network settings Phaser 8560 8860 Printer 1 6 Control Panel Layout READY TO PRINT Information gt Paper Tray Setup Printer Setup Trouble hooting Control Panel 1 Status Indicator LED Green Printer is ready to print Yellow Warning condition printer continuesto 5 print Red Startup sequence or error condition Blinking Printer is busy or warming up 2 Graphic display indicates status messages and menus 3 Cancel button Cancels the current print job Menu Map 6 7 7 8860p 048 Back button Returns to the previous menu item Up Arrow button Scrolls upward through the menus Down Arrow button Scrolls downward through the menus OK button Accepts the setting selected Help button Displays a help message with information about the printer such as printer status error messages and maintenance information The Menu Map helps you navigate the control panel menus To print the Menu Map 1 On the control panel select Information and then press the OK button 2
43. aper from Tray 1 only Phaser 8560 8860 Printer 6 16 Getting Help Getting Help This section includes Control Panel Messages on page 6 17 PrintingScout Alerts on page 6 18 PhaserSMART Technical Support on page 6 18 Online Support Assistant on page 6 18 Web Links on page 6 19 Xerox provides several automatic diagnostic tools to help you produce and maintain print quality See also Xerox Support Centre on page 1 12 Control Panel Messages The control panel provides you with information and troubleshooting help When an error or warning condition occurs the control panel displays a message informing you of the problem In many cases the control panel also displays an animated graphic showing the location of the problem such as the location of a paper jam Press the Help button on the control panel to view additional information about the message or menu displayed The Help button is labeled with a symbol 8860p 105 Phaser 8560 8860 Printer 6 17 Getting Help PrintingScout Alerts PrintingScout is a tool that is installed with your Xerox printer driver It automatically checks the printer status when you send a print job If the printer is unable to print your job PrintingScout automatically displays an alert on your computer screen to let you know that the printer needs attention Click the alert to view instructions explaining how to fix the problem PhaserSMART Technical Support PhaserSMART Technic
44. arts of the Printer This section includes m Front Right View on page 1 2 m Right Side View on page 1 3 m Rear View on page 1 3 Front Right View c Standard 525 Sheet Tray 2 100 Sheet Tray 1 Control panel Exit cover release Front cover release Exit cover ea a moe Now Ink loader Top cover 10 Legal A4 output tray extension 11 Interface cover 12 Side door Parts of the Printer 711 8860p 044 Optional 525 Sheet Feeder Tray 4 Optional 525 Sheet Feeder Tray 3 Phaser 8560 8860 Printer 1 2 Right Side View Maintenance kit Waste tray Power cord connection Power switch USB connection Configuration card Ethernet 10 100 Base Tx connection i Sto Dr M o Rear View LM f j 8860p 046 1 Optional hard drive 2 Two RAM slots Phaser 8560 8860 Printer 1 3 Parts of the Printer Printer Configurations Printer Configurations This section includes Standard Features on page 1 4 Available Configurations on page 1 5 Options and Upgrades on page 1 5 Standard Features Maximum print speed pages per minute for PostScript Print Quality Modes m Fast 30 ppm m Standard 24 ppm m Enhanced 16 ppm m High Resolution Photo 10 ppm Maximum print speed for PCL Print Quality Modes m 300 x 600 dpi 16 ppm m 600 x 600 dpi 8 ppm Fonts PostScript and PCL Tray 1 and Tray 2 All Phaser 8560 8860 printers Connection USB Ethernet 10 100 Base Tx
45. at you have replacements on hand It is important to order these supplies when the messages first appear to avoid interruptions to your printing The control panel displays an error message when the supply must be replaced To order supplies contact your local reseller or go to the Xerox Supplies website m www xerox com office 8560Psupplies Phaser 8560 printer m www xerox com office 8860supplies Phaser 8860 printer Caution Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreements and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance caused by use of non Xerox supplies or the use of Xerox supplies not specified for this printer The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details Recycling Supplies For information on Xerox supplies recycling programs go to www xerox com gwa Phaser 8560 8860 Printer 5 16 Moving and Repacking the Printer Moving and Repacking the Printer This section includes m Precautions for Moving the Printer on page 5 17 m Moving the Printer Within the Office on page 5 17 m Preparing the Printer for Shipment on page 5 19 Caution Parts of the printer are hot To avoid personal injury or damage to the printer allow the ink to solidify Run the Shut Down for Moving Printer procedure on the control panel to c
46. ay When properly positioned the guide clicks into place 8860p 119 m Width guides Slide the width guides until the arrows on the guides point to the appropriate paper size labeled on the bottom of the tray When properly positioned the guides click into place 8860p 118 Note When the paper guides are adjusted correctly there may be a small space between the labels and the guides Phaser 8560 8860 Printer 3 49 Printing on Specialty Media 4 Insert the tray into the tray slot and then push it completely into the printer 8860p 120 5 On the control panel a Select Paper Tray Setup and then press the OK button b Select either Tray 2 Paper Type Tray 3 Paper Type or Tray 4 Paper Type and then press the OK button c Select Labels and then press the OK button 6 Inthe printer driver select either Labels as the paper type or the appropriate tray as the paper source Phaser 8560 8860 Printer 3 50 Printing on Specialty Media Printing Glossy Paper Glossy paper can be printed one or 2 sided from any tray To order paper transparencies or other specialty media contact your local reseller or go to the Xerox Supplies website for your printer m www xerox com office 8560Psupplies Phaser 8560 printer m www xerox com office 8860supplies Phaser 8860 printer Guidelines m Do not open sealed packages of glossy paper until you are ready to load them into the printer m Leave glossy paper in t
47. ce 8860support Phaser 8560 8860 Printer 4 10 Solving Print Quality Problems PANTONE Colors Do Not Match Possible Cause Solution The colors printed on the To match the document colors to the color chart document do not match the m f the application software allows the user to select a printer PPD Phaser 8560 8860 printer file for printing a document make sure the Phaser 8560 PANTONE color chart 8860 printer PPD is selected The PANTONE colors in the printer are calibrated for the printer s default halftone overriding the printer s default halftone will change the printer s color reproduction For more information about software settings for your applications consult your application s user manual m Turning off other color matching software such as ColorSync or ICM color matching when trying to match PANTONE Colors is recommended Using other color matching software while matching PANTONE Colors can cause unpredictable color output If you choose to use a Color Management software set the printer s color correction to none and do not use the printer specific charts m To match PANTONE spot colors in the printer driver select Properties click the Color Options tab select Automatic color correction select Custom from the drop down list and then select the Spot Colors tab For example print documents using the None color correction if the PANTONE Color chart was printed using None the recommended setting
48. cialty Media Printing Labels from Tray 1 To print labels 1 Pull down and out on the handle to open Tray 1 8860p 006 2 Open the tray extension 8860p 007 Phaser 8560 8860 Printer 3 46 Printing on Specialty Media 3 Insert a maximum of 50 sheets of labels into the tray with the side to be printed facedown and the top of the page entering the printer first 8860p 110 8860p 075 5 On the control panel press the OK button if the correct paper size and Labels are displayed as the current setup or select the label size and type a Select Change setup and then press the OK button b Select the appropriate paper size and then press the OK button c Select Labels and then press the OK button 6 In the printer driver select either Labels as the paper type or Tray 1 as the paper source Phaser 8560 8860 Printer 3 47 Printing on Specialty Media Printing Labels from Tray 2 3 or 4 To print labels 1 Remove the tray from the printer 8860p 002 2 Insert a maximum of 400 sheets of labels into the tray with the side to be printed faceup and the top of the page toward the front of the tray 8860p 081 Phaser 8560 8860 Printer 3 48 Printing on Specialty Media 3 Adjust the paper guides to fit the labels if necessary m Length guide Press the sides then slide the guide until the arrow on the guide points to the appropriate paper size imprinted on the bottom of the tr
49. cludes m Selecting Printing Preferences Windows on page 3 22 m Selecting Options for an Individual Job Windows on page 3 23 m Selecting Options for an Individual Job Macintosh on page 3 25 See also Advanced Features Guide at www xerox com office 8560Psupport or www xerox com office 8860support Selecting Printing Preferences Windows Printer preferences control all of your print jobs unless you override them specifically for a job For example if you want to use automatic 2 sided printing for most jobs set this option in printer settings To select printer preferences 1 Select one of the following options m Windows 2000 Windows XP Windows Server 2003 and Windows Vista Click Start select Settings and then click Printers m Windows XP Click Start and then select Printers and Faxes 2 Inthe Printers folder right click the icon for your printer 3 From the popup menu select Printing Preferences or Properties 4 Make selections on the driver tabs and then click the OK button to save your selections Note For more information about Windows printer driver options click the Help button on the printer driver tab to view the online help Phaser 8560 8860 Printer 3 22 Selecting Printing Options Selecting Options for an Individual Job Windows If you want to use special printing options for a particular job change the driver settings before sending the job to the printer For example if you w
50. des DHCP and AutoIP Alternatively if you are in a small office with a single PC and use a dialup modem connection you can manually set the IP address Information Required for Manual IP Addressing Information Comments Internet Protocol IP address of the printer Format is xxx xxx xxx xxx where xxx represents a decimal number from 0 255 Network Mask If you are unsure leave this blank the printer chooses an appropriate mask Default Router Gateway address Router address is required to communicate with the host device from anywhere other than the local network segment Using the Control Panel To manually set the IP address On the control panel select Printer Setup and then press the OK button Select Connection Setup and then press the OK button Select Network Setup and then press the OK button Select TCP IP Setup and then press the OK button Select DHCP BOOTP and then press the OK button to select Off Select TCP IP Address and then press the OK button Enter the printer s IP address and then press the OK button a ome mom Phaser 8560 8860 Printer 2 7 Configuring the Network Address Using CentreWare IS CentreWare IS provides a simple interface that enables you to manage configure and monitor networked printers from your desktop using an embedded web server For complete information about CentreWare IS click the Help button in CentreWare IS to go to the CentreWare IS Online Help
51. ds Your attention to the following safety guidelines helps to ensure the continued safe operation of your printer Printer Location Place the printer in a dust free area within a temperature range of 50 F to 90 F 10 C to 32 C and a relative humidity range of 10 percent to 80 percent Place the printer in an area where there is adequate space for ventilation operation and servicing Do not place the printer on a carpeted floor Airborne carpet fibers can be pulled into the printer and cause print quality problems Do not place the printer near a heat source Do not place the printer in direct sunlight to avoid exposure to light sensitive components Do not place the printer where it is directly exposed to the cold air flow from an air conditioning system Do not place the printer on a file cabinet Closing file cabinet drawers causes jarring and can create light stripes in prints Printer Clearance The recommended minimal spacing is 20 00 cm 7 5 in above the printer 10 16 cm 4 0 in behind the printer 10 16 cm 4 0 in on the left side of the printer 40 00 cm 15 5 in on the right side of the printer to allow access to the maintenance kit and waste tray Operational Guidelines Do not block or cover the slots and openings on the printer The printer can overheat without adequate ventilation Use the printer at elevations below 2 438 m 8 000 ft Place the printer on a level solid non vibrating surface
52. e Supported Papers table Successful envelope printing is highly dependent on the quality and construction of the envelopes m Maintain constant temperatures and relative humidity m Store unused envelopes in their packaging to avoid the effects of moisture and dryness which can affect print quality and cause wrinkling Excessive moisture can cause the envelopes to seal before or during printing m Avoid padded envelopes purchase envelopes that lie flat on a surface m Remove air bubbles from the envelopes before loading them into the tray by setting a heavy book on top of them m Use envelopes with diagonal seams not side seams ZN 1 ele 8860p 088 8860p 089 Caution Never use envelopes with windows or metal clasps they can damage the printer Damage caused by using unsupported envelopes is not covered under the Xerox warranty service agreement or Total Satisfaction Guarantee The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details Phaser 8560 8860 Printer 3 36 Printing on Specialty Media Printing Envelopes from Tray 1 To print envelopes 1 Pull down and out on the handle to open Tray 1 8860p 006 2 Open the tray extension 8860p 007 Phaser 8560 8860 Printer 3 39 Printing on Specialty Media 3 Insert a maximum of 10 envelopes into the tray and ad
53. e sided printing Insert the side to be printed facedown with the top of the page entering the printer first 8860p 009 Phaser 8560 8860 Printer 3 11 Loading Paper m 2 sided printing Insert side one faceup with the bottom of the page entering the printer first 8860p 106 m Side flap envelopes Insert the envelopes with the flap side up and the flap toward the left side of the tray 8860p 010 Phaser 8560 8860 Printer 3 12 Loading Paper m End flap envelopes Fold down the flaps before placing them in the tray Insert the envelopes with the flap side up and the flap entering the printer first 8860p 091 m Pre punched paper Insert the side to be printed facedown with the holes toward the right side of the tray 8860p 111 Note When using pre punched paper adjust the print margins to accommodate the holes Printing over the holes may cause ink to transfer onto subsequent pages A minimum margin of 19 mm 0 75 in is recommended Phaser 8560 8860 Printer 3 13 Loading Paper 4 Adjust the paper guides to fit the paper loaded in the tray 8860p 126 5 To use the current tray setup press the OK button on the control panel If you load a new paper size and type in the tray do the following a Select Change setup and then press the OK button b Select the paper size and then press the OK button C Select the paper type and then press the OK button See also Supported Pape
54. e top and upper edges of the flexible plastic wiper blade located next to the roller 8860p 070 4 Insert the maintenance kit and push it completely into the maintenance kit slot 8860p 033 5 Close the door 8860p 038 Phaser 8560 8860 Printer 5 13 Maintenance and Cleaning Cleaning the Outside of the Printer To remove stains clean the outside of the printer using a soft damp cloth moistened with a mild neutral detergent Do not spray detergent directly onto the printer Warning To prevent electric shock turn the printer off and unplug the power cord from the electrical outlet before cleaning the printer Phaser 8560 8860 Printer 5 14 Ordering Supplies Ordering Supplies This section includes Consumables on page 5 15 Routine Maintenance Items on page 5 15 When to Order Supplies on page 5 16 Recycling Supplies on page 5 16 Certain consumables and routine maintenance items need to be ordered occasionally Each item includes installation instructions in the package Consumables Solid ink is the only consumable for the Phaser 8560 8860 printer The ink shapes vary by printer so be sure to order the correct ink for your specific printer Caution Use of ink other than Genuine Xerox Solid Ink may affect print quality and printer reliability It is the only ink designed and manufactured under strict quality controls by Xerox for specific use with this printer To save ink leave the printer
55. earing Paper Jams 3 Verify that the paper is loaded correctly in the tray Adjust the length and width tray guides a Length guide Press the sides then slide the guide until the arrow on the guide points to the appropriate paper size imprinted on the bottom of the tray When properly positioned the guide clicks into place 8860p 107 b Width guides Slide the width guides until the arrows on the guides point to the appropriate paper size labeled on the bottom of the tray When properly positioned the guides click into place 8860p 108 Note When the paper guides are correctly adjusted there may be a small space between the paper and the guides Phaser 8560 8860 Printer 6 13 Clearing Paper Jams 4 Remove jammed paper inside the tray slot Confirm that all paper fragments are removed 8860p 024 5 Insert the tray into the tray slot and push it completely into the printer 8860p 005 Phaser 8560 8860 Printer 6 14 Clearing Paper Jams 6 If you did not find jammed paper in the previous steps follow these steps a Pull up the latch on the front of the printer to open the front cover 8860p 012 b Pull the jammed paper slowly out of the printer Confirm that all paper fragments are removed 8860p 020 Phaser 8560 8860 Printer 6 15 Clearing Paper Jams c Close the front cover 8860p 014 Note Use only the approved paper type weight and size for this tray Print custom size p
56. ect the printer to an electrical outlet that does not have a ground connection terminal m Do not use an extension cord or power strip m Verify that the printer is plugged into an outlet that is capable of providing the correct voltage and power Review the printer s electrical specification with an electrician if necessary Warning Avoid the potential of electrical shock by ensuring that the printer is properly grounded Electrical products may be hazardous if misused m Do not place the printer in an area where people might step on the power cord m Do not place objects on the power cord m Donot block the ventilation openings These openings are provided to prevent overheating of the printer m Do not drop paper clips or staples into the printer Warning Do not push objects into slots or openings on the printer Making contact with a voltage point or shorting out a part could result in fire or electrical shock Phaser 8560 8860 Printer A 1 If you notice unusual noises or odors 1 Turn off the printer immediately 2 Disconnect the power cord from the electrical outlet 3 Call an authorized service representative to correct the problem The power cord is attached to the printer as a plug in device at the back of the printer If it is necessary to disconnect all electrical power from the printer disconnect the power cord from the electrical outlet Warning Do not remove the covers or guards that are fastened with sc
57. el menu Also available on the Support website Phaser 8560 8860 Printer 1 11 More Information Xerox Support Centre The Xerox Support Centre is a utility that may be installed during printer driver installation It is available for printers with Windows 2000 and later or Mac OS X version 10 3 and higher The Xerox Support Centre icon appears on the desktop for Windows printers or is placed in the Mac OS X dock It provides a central location for accessing the following information User manuals and video tutorials Solutions to troubleshooting problems Printer and supplies status Supplies ordering and recycling Answers to frequently asked questions Default printer driver settings Windows only Note You can install the Xerox Support Centre utility from the Xerox Drivers and Downloads website m www xerox com office 8560Pdrivers Phaser 8560 printer m www xerox com office 8860drivers Phaser 8860 printer To start the Xerox Support Centre utility 1 Select one of the following options m Windows Double click the Xerox Support Centre icon XE ROAX on your desktop T Macintosh Click the Xerox Support Centre icon in the dock 2 Select your printer from the Select Printer drop down list Xerox Support Centre See also Using the Xerox Support Centre tutorial at www xerox com office 8560Psupport or www xerox com office 8860support Note If you have a USB connection some of the status informat
58. er Pages The color sampler pages are designed to help you select colors to use in your print jobs Each sampler page lists either the percentages of cyan magenta yellow and black that are used or the amounts from 0 to 255 of red green and blue that are used Note Before you print the sampler pages select the appropriate default print quality mode and color correction from the Printer Setup menu on the control panel To print the color sampler pages 1 On the control panel select Information and then press the OK button 2 Select Sample Pages and then press the OK button 3 Select either PANTONE Color Sampler Pages CMYK Sampler Pages or RGB Sampler Pages and then press the OK button to print See also Advanced Features Guide at www xerox com office 8560Psupport or www xerox com office 8860support Phaser 8560 8860 Printer 1 9 More Information This section includes m Resources on page 1 10 m Xerox Support Centre on page 1 12 More Information Obtain information regarding your printer and its capabilities from the following sources Resources Phaser 8560 printer Information Source Installation Guide Quick Use Guide User Guide PDF Advanced Features Guide PDF Quick Start Tutorials Video Tutorials Recommended Media List Printer Management Tools Online Support Assistant PhaserSMART Technical Support Packaged with printer Packaged with printer www xerox com
59. es Guide at www xerox com office 8560Psupport Online Support Assistant at www xerox com office 8560Psupport For the Phaser 8860 printer Advanced Features Guide at www xerox com office 8860support Online Support Assistant at www xerox com office 8860support Phaser 8560 8860 Printer 2 10 Installing the Printer Drivers Macintosh OS X Version 10 3 and Higher To install the printer driver from the Software and Documentation CD ROM 1 Insert the CD ROM into the computer s CD ROM drive If the installer does not launch click Applications Utilities and then click Printer Setup Utility 2 Double click the VISE Installer icon 3 Enter your password in the password field on the Authenticate screen and then click the OK button 4 Click I Agree on the license agreement screen 5 Select the installation method you want to use and then follow the onscreen instructions 6 Click Finish when the installation completes See also For the Phaser 8560 printer Advanced Features Guide at www xerox com office 8560Psupport Online Support Assistant at www xerox com office 8560Psupport For the Phaser 8860 printer Advanced Features Guide at www xerox com office 8860support Online Support Assistant at www xerox com office 8860support Phaser 8560 8860 Printer 2 11 Printing Basics This chapter includes Overview of Basic Steps on page 3 2 Supported Paper and Media on page 3 3 Loading Paper on page 3 9
60. ett Packard Corporation in the United States and or other countries IBM and AIX are trademarks of International Business Machines Corporation in the United States and or other countries Microsoft Vista Windows and Windows Server are trademarks of Microsoft Corporation in the United States and or other countries Novell NetWare N DPS NDS Novell Directory Services IPX and Novell Distributed Print Services are trademarks of Novell Incorporated in the United States and or other countries Suns Sun Microsystems and Solaris are trademarks of Sun Microsystems Incorporated in the United States and or other countries SWOP is a trademark of SWOP Inc UNIX is a trademark in the United States and other countries licensed exclusively through X Open Company Limited As an ENERGY STAR partner Xerox Corporation has determined that this product with an S configuration meets the ENERGY STAR guidelines for energy efficiency The ENERGY STAR name and logo are registered U S marks vty ENERGY STAR PANTONE Colors generated may not match PANTONE identified standards Consult current PANTONE Publications for accurate color PANTONE and other Pantone Inc trademarks are the property of Pantone Inc Pantone Inc 2000 Contents Contents 1 Printer Features Parts of the Printer ic enc ee ee ins Hee Rhe ceed dade ceed be AS TERES 1 2 Front Right VIEW ius cs a ae ane Winnie ane Walaa teer Gel a
61. ff DHCP Note You can view the printer s IP address at any time On the control panel select Information press the OK button select Printer Identification and then press the OK button Using the Control Panel To turn on off either the DHCP or AutoIP protocol On the control panel select Printer Setup and then press the OK button Select Connection Setup and then press the OK button Select Network Setup and then press the OK button Select TCP IP Setup and then press the OK button Select DHCP BOOTP or AutolP Press the OK button to run the selection On or Off Psp Using CentreWare IS To turn on off the DHCP protocol Launch your web browser Enter the printer s IP address in the browser s Address field Select Properties Select the Protocols folder on the left navigation panel Select TCP IP In the BOOTP DHCP Settings section set the BOOTP DHCP option to On or Off Click the Save Changes button at the bottom of the page eee Se SS Phaser 8560 8860 Printer 2 6 Configuring the Network Address Manually Setting the Printer s IP Address Note Verify that your computer has a properly configured IP address for your network Contact your network administrator for more information If you are on a network without a DNS server or in an environment where the network administrator assigns printer IP addresses you can use this method to manually set the IP address Manually setting the IP address overri
62. ftware and Documentation CD ROM For information on driver installation see the section in this chapter for the specific operating system you are using Note If the Software and Documentation CD ROM is not available you can download the latest driver from the Xerox Drivers and Downloads website m www xerox com office 8560Pdrivers Phaser 8560 printer m www xerox com office 8860drivers Phaser 8860 printer See also Advanced Features Guide at www xerox com office 8560Psupport or www xerox com office 8860support Phaser 8560 8860 Printer 2 2 Choosing a Connection Method Choosing a Connection Method Connect the printer via Ethernet or USB A USB connection is a direct connection from the printer to your computer and is not used for networking An Ethernet connection is used for networking Hardware and cabling requirements vary for the different connection methods Cabling and hardware are generally not included with your printer and must be purchased separately This section includes m Connecting via Ethernet Recommended on page 2 3 m Connecting via USB on page 2 4 Connecting via Ethernet Recommended Ethernet can be used for one or more computers It supports many printers and systems on an Ethernet network An Ethernet connection is recommended because it is faster than a USB connection It also allows you direct access to Centre Ware Internet Services IS The CentreWare IS web interface enables you to
63. g Print Quality Problems Smudges or Smears Possible Cause Solution Smudges or smears appear To prevent smudges or smears from appearing on the page on the page 1 Verify that the paper you are using is the correct type for the printer and is properly loaded in the tray For information on supported paper types and weights print the Paper Tips page a On the control panel select Information and then press the OK button b Select Information Pages and then press the OK button c Select Paper Tips Page and then press the OK button 2 If the problem continues run cleaning pages through the printer a Onthe control panel select Troubleshooting and then press the OK button b Select Print Quality Problems and then press the OK button c Select Remove Print Smears and then press the OK button The printer cleans the ink from the rollers by running several sheets of paper through the printer Repeat Step 2 up to three times if the smears continue to appear 3 If the problem continues a Open the door on the right side of the printer and remove the maintenance kit b Wipe the plastic wiper blade with a lint free cloth c Replace the maintenance kit and close the door Note Smudges or smears may appear if you print on side two of pre printed paper but do not select 2nd Side as the paper type Select the 2nd Side option on the control panel and in the printer driver See also Manual 2 Sided
64. ge 3 61 Phaser 8560 8860 Printer 3 53 Printing on Specialty Media Printing Glossy Paper from Tray 2 3 or 4 To print glossy paper 1 Remove the tray from the printer 8860p 002 2 Insert a maximum of 400 sheets of glossy paper into the tray 8860p 003 Phaser 8560 8860 Printer 3 54 Printing on Specialty Media 3 Adjust the paper guides to fit the glossy paper if necessary m Length guide Press the sides then slide the guide until the arrow on the guide points to the appropriate paper size imprinted on the bottom of the tray When properly positioned the guide clicks into place 8860p 107 m Width guides Slide the width guides until the arrows on the guides point to the appropriate paper size labeled on the bottom of the tray When properly positioned the guides click into place 8860p 108 Note When the paper guides are adjusted correctly there may be a small space between the paper and the guides Phaser 8560 8860 Printer 3 55 Printing on Specialty Media 4 Insert the tray into the tray slot and then push it completely into the printer 8860p 005 5 On the control panel a Select Paper Tray Setup and then press the OK button b Select either Tray 2 Paper Type Tray 3 Paper Type or Tray 4 Paper Type and then press the OK button c Select the appropriate paper type and then press the OK button m Card Stock Phaser 8560 printer m Glossy Paper Phaser 8860 printe
65. he original wrapper and leave the packages in the shipping carton until ready to use m Remove all other paper from the tray before loading glossy paper m Load only the amount of glossy paper you are planning to use Do not leave glossy paper in the tray when you are finished printing Reinsert unused glossy paper in the original wrapper and seal m Rotate stock frequently Long periods of storage in extreme conditions can cause glossy paper to curl and jam the printer Phaser 8560 8860 Printer 3 51 Printing on Specialty Media Printing Glossy Paper from Tray 1 To print glossy paper 1 Pull down and out on the handle to open Tray 1 8860p 006 2 Open the tray extension 8860p 107 Phaser 8560 8860 Printer 3 52 Printing on Specialty Media 3 Insert a maximum of 50 sheets of glossy paper in the tray Adjust the paper guides to fit the paper 8860p 075 4 On the control panel press the OK button if the correct paper size and type are displayed as the current setup or select the appropriate paper size and type a Select Change setup and then press the OK button b Select the appropriate paper size and then press the OK button c Select the appropriate paper type and then press the OK button m Card Stock Phaser 8560 printer m Glossy Paper Phaser 8860 printer 5 In the printer driver select the appropriate paper type or Tray 1 as the paper source See also Creating Custom Paper Types on pa
66. higher 2 11 Windows 2000 or later 2 10 interface cover 1 2 IP address changing or modifying using CentreWare IS 2 8 dynamically setting 2 6 format 2 6 manually setting 2 7 CentreWare IS 2 8 control panel 2 7 router address 2 6 setting automatically 2 6 setting manually 2 7 ISO coated uncoated color correction 4 4 J jams at the exit 6 2 at the front cover 6 7 at the trays 6 12 clearing 6 2 preventing 6 2 Japan Color color correction 4 4 jet substitution mode 4 8 job individual printing options Macintosh 3 25 Windows 3 23 selecting a print quality mode 4 2 selecting printing options Macintosh 3 25 Windows 3 23 Index K knowledge base 6 18 L labels 3 9 3 17 3 27 3 45 guidelines for printing 3 45 printing from Tray 1 3 46 LCD Display color correction 4 4 lead A 7 letterhead paper 3 9 3 17 light stripes 4 8 4 9 loading paper Tray 1 3 9 Trays 2 4 3 17 Local Area Network LAN 2 5 Macintosh driver options ColorSync 3 25 Copies amp Pages 3 25 Cover Page 3 25 Image Quality 3 25 Job Types 3 25 Layout 3 25 Paper Feed 3 25 Paper Handling 3 25 Printer Features 3 25 PostScript driver settings 3 25 selecting manual feed 3 16 selecting printing options for an individual job 3 25 Xerox Support Centre 1 12 Macintosh OS X version 10 3 and higher printer driver 2 11 maintenance and cleaning 5 2 maintenance kit 1 3 4 9 5 2 5 15 5 19 5 20 extended capacit
67. ift it Move the printer separately from the 525 Sheet Feeder 28 kg 60 Ib Phaser 8560 8860 Printer 5 18 Moving and Repacking the Printer Preparing the Printer for Shipment Before shipping the printer 1 Remove the maintenance kit and waste tray See Removing the Maintenance Kit and Waste Tray on page 5 20 2 Turn off the printer See Turning Off the Printer on page 5 22 3 Pack the printer See Packing the Printer on page 5 24 Repack the printer using the original packing material and boxes or a Xerox repackaging kit Additional instructions for repacking the printer are provided in the repackaging kit If you do not have all the original packaging or are unable to repackage the printer contact your local Xerox service representative Caution Damage to the printer resulting from improper moving or failure to repackage the printer properly for shipment is not covered by the warranty service agreement or Total Satisfaction Guarantee The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details Phaser 8560 8860 Printer 5 19 Moving and Repacking the Printer Removing the Maintenance Kit and Waste Tray Before turning off the printer remove the maintenance kit and waste tray 1 Open the door on the right side of the printer 8860p 034 2 Remove the maintenance kit labeled A and place it
68. in a plastic bag for storage 8860p 032 Phaser 8560 8860 Printer 5 20 Moving and Repacking the Printer 3 Remove the waste tray labeled B from the waste tray slot 8860p 035 Warning The waste tray may be hot handle it carefully 4 Empty the waste and then place the tray in a plastic bag for storage SS 8860p 036 Caution Shipping the printer with the maintenance kit and waste tray installed can damage the printer 5 Close the printer s door and covers Phaser 8560 8860 Printer 5 2 Moving and Repacking the Printer Turning Off the Printer To turn off the printer 1 Press the power switch located under the interface cover on the right side of the printer to turn it off 8860p 030 2 Within 10 seconds after turning off the printer select Shut Down for Moving Printer on the control panel Caution If you receive a Power Down Error Head not Parked message at the control panel the printer is not ready to be moved If the printhead is not locked the printer can be damaged during shipment Phaser 8560 8860 Printer 5 22 Moving and Repacking the Printer 3 Verify that the flag in the exit tray is in the raised position When the flag is raised the printhead is locked 8860p 099 4 Wait for the printer to complete the cool down period for the ink to solidify The printer shuts down when it is cool enough to move 5 Unplug the printer after
69. inter Command Language driver can be used for applications requiring PCL Note For Windows 2000 XP Vista only Xerox Walk Up Printing Driver Web only This driver enables printing from a PC to any Windows and Macintosh Xerox PostScript enabled printer This is especially helpful for mobile professionals who travel to multiple locations and need to print to different printers Note For Windows 2000 XP only Mac OS X version 10 3 and CD ROM and This driver enables printing from a Mac OS X higher Driver Web version 10 3 and higher operating system UNIX Driver Web only This driver enables printing from a UNIX operating system Go to the Xerox Drivers and Downloads website for the latest printer drivers mH www xerox com office 8560Pdrivers Phaser 8560 printer m www xerox com office 8860drivers Phaser 8860 printer Phaser 8560 8860 Printer 2 9 Installing the Printer Drivers Windows 2000 or Later To install the printer driver from the Software and Documentation CD ROM 1 Insert the CD ROM into the computer s CD ROM drive If the installer does not launch do the following a Click Start and then click Run b Inthe Run window type lt CD drive gt INSTALL EXE 2 If necessary select your desired language from the list 3 Select Install Printer Driver 4 Select the installation method you want to use and then follow the onscreen instructions See also For the Phaser 8560 printer Advanced Featur
70. ion is not available You must have an Internet connection to view manuals and videos on the website Phaser 8560 8860 Printer 1 12 Network Basics This chapter includes m Overview of Network Setup and Configuration on page 2 2 m Choosing a Connection Method on page 2 3 m Configuring the Network Address on page 2 5 m Installing the Printer Drivers on page 2 9 This chapter provides basic information about setting up and connecting to your printer See also Advanced Features Guide at www xerox com office 8560Psupport or www xerox com office 8860support Phaser 8560 8860 Printer 2 1 Overview of Network Setup and Configuration Overview of Network Setup and Configuration To set up and configure the network 1 2 3 4 Connect the printer to the network using the recommended hardware and cables Turn on the printer and the computer Print the Configuration page and keep it for referencing network settings Configure the printer s TCP IP address which is required to identify the printer on the network m Windows operating systems Run the Installer on the Software and Documentation CD ROM to automatically set the printer s IP address if the printer is connected to an established TCP IP network You can also manually set the printer s IP address on the control panel m Macintosh systems Manually set the printer s TCP IP address on the control panel Install the driver software on the computer from the So
71. just the paper guides to fit the envelopes m Side flap envelopes Insert the envelopes with the flap side up and the flap of the envelopes toward the left side of the tray 8860p 010 m End flap envelopes Fold down the flaps before placing them in the tray Insert the envelopes with the flap side up and the flap entering the printer first 8860p 091 Phaser 8560 8860 Printer 3 40 Printing on Specialty Media On the control panel press the OK button if the correct envelope size and type are displayed as the current setup or select Change setup and then press the OK button m If your envelope size is displayed in the list select it and then press the OK button Go to Step 7 m If your envelope size is not displayed in the list select New Custom Size and then press the OK button Select one of the following Short Edge options m Press the OK button if the correct short edge size is displayed as the current setup m Select Change and then press the OK button to enter a new short edge size Press the Up Arrow and Down Arrow buttons to specify the envelope s short edge size and then press the OK button Select one of the following Long Edge options m Press the OK button if the correct long edge size is displayed as the current setup m Select Change and then press the OK button to enter a new long edge size Press the Up Arrow and Down Arrow buttons to specify the envelope s long edge size and then press the
72. le to the printer and turn it on 2 Connect the other end of the USB cable to the computer See also Installing the Printer Drivers on page 2 9 Phaser 8560 8860 Printer 2 4 Configuring the Network Address Configuring the Network Address This section includes TCP IP and IP Addresses on page 2 5 Automatically Setting the Printer s IP Address on page 2 6 Dynamic Methods of Setting the Printer s IP Address on page 2 6 Manually Setting the Printer s IP Address on page 2 7 TCP IP and IP Addresses If your computer is on a large network contact your network administrator for the appropriate TCP IP addresses and additional configuration information If you are creating your own small Local Area Network or connecting the printer directly to your computer using Ethernet follow the procedure for automatically setting the printer s Internet Protocol IP address PCs and printers primarily use TCP IP protocols to communicate over an Ethernet network With TCP IP protocols each printer and computer must have a unique IP address It is important that the addresses are similar but not the same only the last digit needs to be different For example your printer can have the address 192 168 1 2 while your computer has the address 192 168 1 3 Another device can have the address 192 168 1 4 Generally Macintosh computers use either TCP IP or the EtherTalk protocol to talk to a networked printer For Mac OS X systems TCP IP is
73. nter level Tilting the printer can cause the ink to spill inside Use the Shut Down mode on the control panel for best results Always allow the printer to cool before it is moved to avoid ink spills that can damage the printer Warning Parts of the printer may be hot To avoid personal injury or damage to the printer allow 30 minutes for it to cool down before moving or packing the printer This allows the ink to solidify Always turn off the printer using the power switch located under the interface cover on the right side of the printer Unplug all cables and cords Never turn off the printer by pulling the power cord or using a power strip with an on off switch 8860p 030 Phaser 8560 8860 Printer A 5 m Never move the printer if you receive a Power Down Error Head not Parked message on the control panel The printer is not ready to be moved If the printhead is not locked the printer can be damaged during shipment m Verify that the printhead is locked When the flag in the exit tray is in the raised position the printhead is locked 8860p 099 m Always move the printer separately from the lower tray assembly m Always use two people to lift the printer AN 28 kg 60 Ib m Do not place any food or liquids on the printer Caution Damage to the printer resulting from improper moving or failure to repackage the printer properly for shipment is not covered by the warranty service agreement
74. office 8560Psupport www xerox com office 8560Psupport www xerox com office 8560Psupport www xerox com office 8560Psupport Recommended Media List United States Recommended Media List Europe www xerox com office 8560Pdrivers www xerox com office 8560Psupport www phaserSMART com www xerox com office 8560Psupport Information about menu selection or error messages on control panel Information pages Control panel Help button Control panel menu Also available on the Support website Phaser 8560 8860 Printer 1 10 Phaser 8860 printer More Information Information Source Installation Guide Quick Use Guide User Guide PDF Advanced Features Guide PDF Quick Start Tutorials Video Tutorials Recommended Media List Printer Management Tools Online Support Assistant PhaserSMART Technical Support Packaged with printer Packaged with printer www xerox com office 8860support www xerox com office 8860support www xerox com office 8860support www xerox com office 8860support Recommended Media List United States Recommended Media List Europe www xerox com office 8860drivers www xerox com office 8860support www phaserSMART com www xerox com office 8860support Information about menu selection or error messages on control panel Information pages Control panel Help button Control pan
75. om size after five custom sizes have been stored the new custom size replaces the least recently used Phaser 8560 8860 Printer 3 60 Creating Custom Paper Types Creating Custom Paper Types Using CentreWare IS you can create your own custom paper type with specific settings that you can reuse for routine print jobs such as monthly reports Access these custom types in the printer driver control panel and CentreWare IS To create custom paper types Launch your web browser Enter the printer s IP address in the browser s Address field Click Properties Select the General folder on the left navigation panel Select Custom Paper Types ree PS Enter or modify the settings and then click Save Changes at the bottom of the page Note For more information about creating custom paper types click the Help button on the Properties tab to view the online help Phaser 8560 8860 Printer 3 61 Print Quality This chapter includes m Controlling the Quality of Your Prints on page 4 2 m Solving Print Quality Problems on page 4 6 Phaser 8560 8860 Printer 4 Controlling the Quality of Your Prints Controlling the Quality of Your Prints This section includes m Selecting a Print Quality Mode on page 4 2 m Adjusting Color on page 4 4 The print quality mode and color correction directly control the quality of your prints The print quality mode and paper type directly control the print speed You can change
76. onal Color Consortium profiles ColorSync or the PANTONE Color Chart for your printer Black and White Converts all colors to shades of gray User Printer Control Panel Setting Uses the color correction set in the printer The color correction can be set using either the control panel or the CentreWare software if available See also Online Support Assistant at www xerox com office 8560Psupport or www xerox com office 8860support Phaser 8560 8860 Printer 4 4 Controlling the Quality of Your Prints To select the color correction in a supported driver Operating System Steps Windows Vista Windows 2000 Windows XP or Windows Server 2003 Select the Color Options tab 2 Select the desired color correction Some of the color corrections are grouped under Office Color or Press Match Mac OS X version 10 3 and higher 1 In the Print dialog box select Image Quality from the drop down list 2 Select the desired color correction from the Color Correction drop down list Phaser 8560 8860 Printer 4 5 Solving Print Quality Problems Solving Print Quality Problems This section includes Smudges or Smears on page 4 7 Random Light Stripes on page 4 8 Predominate Light Stripes on page 4 9 Transparency Images Are Too Light or Too Dark on page 4 10 Colors Are Wrong on page 4 10 PANTONE Colors Do Not Match on page 4 11 Phaser 8560 8860 Printer 4 6 Solvin
77. ool the printer quickly Precautions for Moving the Printer To view precautions and guidelines for safely moving your printer see User Safety on page A 1 in this user guide Moving the Printer Within the Office To move the printer within the office 1 Close the printer s door and covers 2 Turn off the printer using the power switch located under the interface cover on the right side of the printer 8860p 031 Phaser 8560 8860 Printer 5 17 Moving and Repacking the Printer Within 10 seconds after turning off the printer select Shut Down for Moving Printer on the control panel Note If you receive a Power Down Error Head not Parked message at the control panel the printer is not ready to be moved If the printhead is not locked the printer can be damaged during shipment Verify that the flag in the exit tray is in the raised position When the flag is raised the printhead is locked 8860p 099 Wait for the printer to complete the cool down period for the ink to solidify The fan shuts down when it is cool enough to move Caution If you turn off the printer but do not select Shut Down for Moving Printer on the control panel the fan does not run so you must wait longer for the ink to solidify Wait at least 30 minutes for the printer to cool completely before moving or packing it Unplug the printer after the cool down cycle is complete Use the hand holds on each side of the printer to l
78. op and bottom DL 110 x 220 mm 10 Commercial 5mm onthe side 15 mm on the top 20 mm on the bottom C5 DL Phaser 8560 8860 Printer 3 8 Loading Paper Loading Paper This section includes m Loading Paper in Tray 1 on page 3 9 m Using Manual Feed on page 3 16 m Loading Paper in Tray 2 3 or 4 on page 3 17 Loading Paper in Tray 1 Use Tray 1 for a wide range of media types including Plain paper letterhead colored paper and pre printed paper Card stock Labels Envelopes Transparencies Specialty media including business cards photo paper postcards pre punched paper duradocument paper and trifold brochures Pre printed paper paper already printed on one side m Custom size paper See also Supported Paper Sizes and Weights for Tray 1 on page 3 6 Printing on Specialty Media on page 3 31 Note If you change the paper in Tray 1 select the correct paper type and size on the control panel The media capacity for Tray 1 is m 100 sheets of plain paper 20 Ib Bond m 50 sheets of transparencies glossy paper or labels m 10 envelopes Phaser 8560 8860 Printer 3 9 Loading Paper To load paper or other media in Tray 1 1 Pull down and out on the handle to open Tray 1 8860p 006 2 Open the tray extension 8860p 007 Phaser 8560 8860 Printer 3 10 Loading Paper 3 Insert paper transparencies envelopes or specialty media into the tray 8860p 090 m Singl
79. op cover 1 2 trays 1 2 1 4 turning off 5 22 upgrades 1 5 USB connection 1 3 views 1 2 1 3 waste tray 1 3 Phaser 8560 8860 Printer Index 5 printer driver Advanced tab 3 23 available 2 9 Color Options tab 3 23 ColorSync option 3 25 controlling print quality 4 2 Copies amp Pages option 3 25 Cover Page option 3 25 Image Quality option 3 25 installing 2 9 Job Types option 3 25 Layout option 3 25 Layout Watermark tab 3 23 Macintosh 2 9 operating systems 2 9 page description languages 2 9 Paper Feed option 3 25 Paper Handling option 3 25 Paper Output tab 3 23 PCL 2 9 PostScript 2 9 Printer Features 3 25 UNIX 2 9 Windows 2000 or later 2 10 Xerox Support Centre 1 12 printhead 5 22 printing Advanced tab 3 23 basics 3 2 binding edge options 3 28 card stock 3 17 cleaning 5 2 Color Options tab 3 23 colored paper 3 9 custom size paper 3 9 3 57 duradocument paper 3 9 3 17 envelopes 3 9 3 17 3 38 glossy paper 3 51 labels 3 9 3 17 3 45 Layout Watermark tab 3 23 letterhead paper 3 9 3 17 options 3 22 Paper Output tab 3 23 plain paper 3 9 pre printed paper 3 9 pre punched paper 3 9 safety guidelines A 4 selecting 2 sided 3 28 selecting individual job printing options Macintosh 3 25 Index selecting options 3 22 selecting preferences 3 22 side two of pre printed paper 3 29 specialty media 3 9 3 17 templates 6 19 transparencies 3 9 3 17 3
80. ored on pallets cartons shelves or in cabinets m Avoid having food or drinks in the area where paper is stored or handled m Do not open sealed packages of paper until you are ready to load them into the printer Leave paper in the original packaging For most commercial cut size grades the ream wrapper contains an inner lining that protects the paper from moisture loss or gain m Leave the media inside the bag until you are ready to use it reinsert unused media in the bag and reseal it for protection Some specialty media is packaged inside resealable plastic bags Supported Paper Sizes and Weights The following sections provide information about paper sizes and weights used in the printer trays For more detailed information about supported paper and other media print the Paper Tips page 1 Onthe control panel select Information and then press the OK button 2 Select Information Pages and then press the OK button 3 Select Paper Tips and then press the OK button to print See also For the Phaser 8560 printer Recommended Media List United States Recommended Media List Europe For the Phaser 8860 printer Recommended Media List United States Recommended Media List Europe Phaser 8560 8860 Printer 3 5 Supported Paper and Media Supported Paper Sizes and Weights for Tray 1 8860p 008 Tray 1 Paper 60 220 g m 16 40 Ib Bond 50 80 Ib Cover Index Card 3 0 x 5 0 in Custom Si
81. pes on page 3 38 Printing Labels on page 3 45 Printing Glossy Paper on page 3 51 Printing Custom Size Paper on page 3 57 Paper That Can Damage Your Printer Your printer is designed to use a variety of media types for print jobs However some media can cause poor output quality increased paper jams or damage to your printer Unacceptable media includes Rough or porous media Plastic media other than supported transparencies Paper that has been photocopied Paper with cutouts or perforations Paper with a pre punched hole in the center of the short edge Paper with staples attached Envelopes with windows metal clasps side seams or adhesives with release strips Phaser 8560 8860 Printer 3 4 Supported Paper and Media Paper Storage Guidelines Providing good storage conditions for your paper and other media contributes to optimum print quality m Store paper in dark cool relatively dry locations Most paper items are susceptible to damage from ultraviolet UV and visible light UV radiation which is emitted by the sun and fluorescent bulbs is particularly damaging to paper items The intensity and length of exposure to visible light on paper items should be reduced as much as possible m Maintain constant temperatures and relative humidity m Avoid attics kitchens garages and basements for storing paper Inside walls are drier than outside walls where moisture can collect m Store paper flat Paper should be st
82. printer driver light or too dark 2 On the control panel verify that the tray containing the transparencies is set to print transparencies a Select Paper Tray Setup and then press the OK button b Select one of the following options and then press the OK button m Tray 1 Paper When printing from Tray 1 you must also select the appropriate paper size Letter or A4 and then press the OK button m Tray 2 Paper Type Tray 3 Paper Type or Tray 4 Paper Type c Select Transparency and then press the OK button 3 Print the Paper Tips page for more information about transparencies a On the control panel select Information and then press the OK button b Select Information Pages and then press the OK button c Select Paper Tips Page and then press the OK button Note Use only recommended Xerox transparencies See also For the Phaser 8560 printer Recommended Media List United States Recommended Media List Europe For the Phaser 8860 printer Recommended Media List United States Recommended Media List Europe Colors Are Wrong Possible Cause Solution The color produced by the m See the Online Support Assistant for information about color system is wrong or differs matching at www xerox com office 8560Psupport or from the color that it must www xerox com office 8860support match m See the Advanced Features Guide at www xerox com office 8560Psupport or www xerox com offi
83. r 6 In the printer driver select the appropriate paper type or the selected paper tray as the paper source See also Creating Custom Paper Types on page 3 61 Phaser 8560 8860 Printer 3 56 Printing on Specialty Media Printing Custom Size Paper In addition to the wide variety of standard paper sizes that you can use for printing you can also print on custom size paper within the following dimensions Note Print custom size paper from Tray 1 only Size Range Single Sided Printing 2 Sided Printing Short edge 76 216 mm 3 0 8 5 in 140 216 mm 5 5 8 5 in Long edge 127 356 mm 5 0 14 0 in 210 356 mm 8 3 14 0 in Weight 60 220 g m 60 120 g m 16 40 Ib Bond 22 80 Ib Cover 16 32 Ib Bond 22 45 Ib Cover Margins 5 mm on all sides See also Supported Paper Sizes and Weights for Tray 1 on page 3 6 Phaser 8560 8860 Printer 3 57 Printing on Specialty Media Printing Custom Size Paper from Tray 1 To print custom size paper 1 Pull down and out on the handle to open Tray 1 8860p 006 2 Open the tray extension 8860p 007 Phaser 8560 8860 Printer 3 58 Printing on Specialty Media 3 Insert custom size paper into the tray m Single sided printing Insert the side to be printed facedown with the top of the page entering the printer first 8860p 009 m 2 sided printing Insert side one faceup with the bottom of the page entering the printer first
84. r transparencies or other specialty media contact your local reseller or go to the Xerox Supplies website for your printer m www xerox com office 8560Psupplies Phaser 8560 printer m www xerox com office 8860supplies Phaser 8860 printer Caution Damage caused by using unsupported paper transparencies and other specialty media is not covered by the Xerox warranty service agreement or Total Satisfaction Guarantee The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details See also For the Phaser 8560 printer Recommended Media List United States Recommended Media List Europe For the Phaser 8860 printer Recommended Media List United States Recommended Media List Europe Phaser 8560 8860 Printer 3 3 Supported Paper and Media Paper Usage Guidelines The printer trays accommodate most sizes and types of paper transparencies or other specialty media Follow these guidelines when loading paper and media in the trays Use only recommended Xerox transparencies print quality may vary with other transparencies Do not print on label stock once a label has been removed from a sheet Use only paper envelopes Print all envelopes single sided only Do not overload the paper trays Adjust the paper guides to fit the paper size See also Printing Transparencies on page 3 31 Printing Envelo
85. r Sizes and Weights for Tray 1 on page 3 6 Printing on Specialty Media on page 3 31 Printing Custom Size Paper from Tray 1 on page 3 58 Phaser 8560 8860 Printer 3 14 Loading Paper Tray 1 Mode Tray 1 Mode defines the printer s media handling behavior to better fit the kind of printing you want to do Three modes determine how paper size and type are set for Tray 1 and which tray is used if you do not select a specific tray Automatic The automatic setting enables incoming print jobs to set paper size and type It prints from Tray 1 if paper is present at the start of a job and when the job has not selected another tray Dynamic Default The dynamic setting prompts the printer to search the trays to find the paper size and type to match your print job If no size or type matches are found in Tray 2 3 or 4 and Tray 1 media size and type have not been set on the printer s control panel the printer sets the paper size and type from the print job and then prints from Tray 1 Static The static setting enables the user to select the paper size and type settings for the trays using the Paper Tray Setup menu option on the printer s control panel To print from Tray 1 the paper size and type of your print job must match the Tray 1 paper size and type settings on the control panel See also Advanced Features Guide at www xerox com office 8560Psupport or www xerox com office 8860support Phaser 8560 8860 Printer 3 15
86. r Type and then press the OK button c Select Envelope and then press the OK button 6 In the printer driver select either Envelope as the paper type or the appropriate tray as the paper source Phaser 8560 8860 Printer 3 44 Printing on Specialty Media Printing Labels Labels can be printed from any tray To order paper transparencies or other specialty media contact your local reseller or go to the Xerox Supplies website for your printer m www xerox com office 8560Psupplies Phaser 8560 printer m www xerox com office 8860supplies Phaser 8860 printer See also Supported Paper Sizes and Weights for Tray 1 on page 3 6 Supported Paper Sizes and Weights for Tray 2 3 or 4 on page 3 8 Guidelines m Do not use vinyl labels Print only on one side of the sheet of labels Do not use any sheet where labels are missing it may damage the printer Store unused labels flat in their original packaging Leave the sheets of labels inside the original packaging until ready to use Return any unused sheets of labels to the original packaging and reseal it m Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions Storing them in extreme conditions may cause print quality problems or cause them to jam in the printer m Rotate stock frequently Long periods of storage in extreme conditions can cause labels to curl and jam the printer Phaser 8560 8860 Printer 3 45 Printing on Spe
87. rews unless you are installing optional equipment and are specifically instructed to do so Power should be OFF when performing these installations Disconnect the power cord when removing covers and guards for installing optional equipment Except for user installable options there are no parts that you can maintain or service behind these covers Note Leave the printer on for optimum performance it does not pose a safety hazard The following are hazards to your safety m The power cord is damaged or frayed m Liquid is spilled into the printer m The printer is exposed to water If any of these conditions occur do the following 1 Turn off the printer immediately 2 Disconnect the power cord from the electrical outlet 3 Call an authorized service representative Maintenance Safety m Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer m Do not use aerosol cleaners The use of supplies that are not approved may cause poor performance and could create a hazardous condition m Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to www xerox com gwa Phaser 8560 8860 Printer A 2 Operational Safety Your printer and supplies were designed and tested to meet strict safety requirements These include safety agency examination approval and compliance with established environmental standar
88. right side of the tray 8860p 112 Note When using pre punched paper adjust the print margins to accommodate the holes Printing over the holes may cause ink to transfer onto subsequent pages A minimum margin of 19 mm 0 75 in is recommended 3 Adjust the paper guides to fit the paper loaded in the tray if necessary m Length guide Press the sides then slide the guide until the arrow on the guide points to the appropriate paper size imprinted on the bottom of the tray When properly positioned the guide clicks into place 8860 107 Phaser 8560 8860 Printer 3 20 Loading Paper m Width guides Slide the width guides until the arrows on the guides point to the appropriate paper size labeled on the bottom of the tray When properly positioned the guides click into place 8860p 108 Note When the paper guides are adjusted correctly there may be a small space between the paper and the guides 4 Insert the tray into the tray slot and push it completely into the printer 8860p 005 5 Onthe control panel a Select Paper Tray Setup and then press the OK button b Select either Tray 2 Paper Type Tray 3 Paper Type or Tray 4 Paper Type and then press the OK button C Select the appropriate paper type and then press the OK button See also Printing on Specialty Media on page 3 31 Phaser 8560 8860 Printer 3 21 Selecting Printing Options Selecting Printing Options This section in
89. ry m Length guide Press the sides then slide the guide until the arrow on the guide points to the appropriate paper size imprinted on the bottom of the tray When properly positioned the guide clicks into place 8860p 114 m Width guides Slide the width guides until the arrows on the guides point to the appropriate paper size labeled on the bottom of the tray When properly positioned the guides click into place 8860p 115 Note When the paper guides are adjusted correctly there may be a small space between the transparencies and the guides Phaser 8560 8860 Printer 3 36 Printing on Specialty Media 4 Insert the tray into the tray slot and then push it completely into the printer 8860p 104 5 On the control panel a Select Paper Tray Setup and then press the OK button b Select either Tray 2 Paper Type Tray 3 Paper Type or Tray 4 Paper Type and then press the OK button c Select Transparency and then press the OK button 6 In the printer driver select either Transparency as the paper type or the appropriate tray as the paper source Phaser 8560 8860 Printer 3 37 Printing on Specialty Media Printing Envelopes Envelopes can be printed from any tray depending on the type of envelope you are using See also Supported Paper Sizes and Weights for Tray 1 on page 3 6 Supported Paper Sizes and Weights for Tray 2 3 or 4 on page 3 8 Guidelines m Use only paper envelopes specified in th
90. s 2 9 operational safety A 3 options additional trays 1 5 hard drive 1 5 memory 1 5 printing 3 22 ordering supplies 5 15 P packing the printer 5 24 PANTONE colors 4 11 paper 2nd side 3 29 card stock 3 17 custom sizes 3 57 3 61 cutouts or perforations 3 4 damaging to the printer 3 4 duradocument 3 17 envelopes 3 17 3 38 glossy 3 51 guidelines for printing glossy paper 3 51 jams 6 2 labels 3 17 3 45 letterhead 3 17 loading in the paper trays 3 9 manual feed 3 16 margins 3 6 3 8 3 57 Paper Tips page 3 5 4 7 4 10 photocopied 3 4 porous 3 4 pre printed 3 17 3 29 pre punched hole in center or edge 3 4 printing on specialty media 3 17 3 31 stapled 3 4 storage guidelines 3 5 supported 3 3 3 5 3 6 supported sizes and weights 3 5 transparencies 3 17 3 31 tray capacity 3 9 3 17 Phaser 8560 8860 Printer Index 4 trifold brochures 3 17 types 3 3 creating custom types 3 61 usage guidelines 3 4 paper release blades cleaning 5 10 Paper Tips page 4 10 parts of the printer 1 2 PCL fonts 1 4 perchlorate A 7 perforations 3 4 PhaserSMART 1 10 6 19 technical support 6 18 photocopied paper 3 4 plain paper 3 9 porous paper 3 4 PostScript fonts 1 4 power cord connection 1 3 power switch 1 3 precautions for moving the printer 5 17 predominate light stripes 4 9 preparing the printer for shipment 5 19 pre printed paper 3 9 3 17 3 29 pre punched paper 3 4
91. s are removed 8860p 020 Phaser 8560 8860 Printer 6 7 Clearing Paper Jams 3 Close the front cover 8860p 014 4 If you did not find paper in the previous steps follow these steps a Open the exit cover 8860p 016 Phaser 8560 8860 Printer 6 8 Clearing Paper Jams b Pull the jammed paper slowly out of the printer Confirm that all paper fragments are removed 8860p 042 d Remove jammed paper 8860p 065 Phaser 8560 8860 Printer 6 9 Clearing Paper Jams e Close the exit cover 8860p 018 5 If you did not find jammed paper in the previous steps follow these steps a Pull all the trays completely out of the printer 8860p 028 Phaser 8560 8860 Printer 6 10 Clearing Paper Jams b Remove any jammed paper from inside the tray slot Confirm that all paper fragments are removed 8860p 024 C Replace all trays and push each one completely into the printer 8860p 005 Note Use only the approved paper type weight and size for this tray Print custom size paper from Tray 1 only Phaser 8560 8860 Printer 6 11 Clearing Paper Jams Jam at the Trays To clear a jam from the tray specified on the control panel 1 Pull the tray specified on the control panel completely out of the printer 8860p 002 8860p 022 Phaser 8560 8860 Printer 6 12 Cl
92. seams adhesive strips 3 4 error messages 1 10 Ethernet connection 1 3 2 3 Euroscale color correction 4 4 exit cover 1 2 4 9 6 2 exit cover release 1 2 Index F Fast Color print quality mode 4 2 features printer configurations 1 4 standard 1 4 feeding the paper manually 3 16 format IP address 2 6 front cover release 1 2 G getting help Online Support Assistant 1 10 PhaserSMART 1 10 PrintingScout 6 18 technical support 1 10 web links 6 19 glossy paper 3 51 printing from Tray 1 3 52 printing from Trays 2 4 3 54 printing guidelines 3 51 guidelines for printing envelopes 3 38 for printing glossy paper 3 51 for printing labels 3 45 paper storage 3 5 paper usage 3 4 H hard drive 1 3 help Advanced Features Guide 1 10 printing templates 6 19 printing tutorials 6 19 resources 1 10 Xerox web links 1 10 High Resolution Photo print quality mode 4 2 information about your printer 1 10 web links 1 10 information pages 1 8 1 10 CentreWare IS 1 8 color sampler pages 1 9 Configuration page 1 8 Menu Map 1 7 Paper Tips page 3 5 4 10 sample pages 1 8 Phaser 8560 8860 Printer Index 2 ink adding 5 2 broken sticks 5 2 jams 5 2 minimizing usage 5 15 packaging 5 2 replacing 5 2 ink loader 1 2 ink low message 5 2 ink out message 5 2 ink loading bins 5 2 inside the printer 1 3 Installation Guide 1 10 installing printer drivers 2 9 Mac OS X version 10 3 and
93. ter Resource Link PhaserSMART Technical Support automatically diagnoses problems on your networked printer and proposes solutions www phasersmart com Technical support information for your printer includes online Technical Support Recommended Media List Online Support Assistant driver downloads documentation video tutorials and much more www xerox com office 8560Psupport Supplies for your printer www xerox com office 8560Psupplies A resource for tools and information such as interactive tutorials printing templates helpful tips and customized features to meet your individual needs www xerox com office businessresourcecenter Local sales and support center www xerox com office worldcontacts Printer registration www xerox com office register Material Safety Data Sheets identify materials and provide information on safely handling and storing hazardous materials www xerox com msds U S and Canada www xerox com environment_europe European Union Information about recycling supplies WWW Xerox com gwa Phaser 8560 8860 Printer 6 19 Phaser 8860 Printer Getting Help Resource Link PhaserSMART Technical Support automatically diagnoses problems on your networked printer and proposes solutions www phasersmart com Technical support information for your printer includes online Technical Support
94. the control panel Printer Setup Paper Handling Setup Phaser 8560 8860 Printer 3 3 Printing on Specialty Media Printing Transparencies from Tray 1 To print transparencies 1 Pull down and out on the handle to open Tray 1 8860p 006 2 Open the tray extension 8860p 007 Phaser 8560 8860 Printer 3 32 Printing on Specialty Media 3 Insert transparencies into the tray and adjust the paper guides to fit the transparencies 8860p 101 4 On the control panel press the OK button if the correct paper size and Transparency are displayed as the current setup or select the transparency size and type a Select Change setup and then press the OK button b Select the appropriate size and then press the OK button c Select Transparency and then press the OK button 5 In the printer driver select either Transparency as the paper type or Tray 1 as the paper source Phaser 8560 8860 Printer 3 33 Printing on Specialty Media Printing Transparencies from Tray 2 3 or 4 To print transparencies 1 Remove the tray from the printer 8860p 002 Phaser 8560 8860 Printer 3 34 Printing on Specialty Media 2 Insert transparencies into the tray 8860p 102 Note Do not load transparencies above the paper fill line inside the tray 8860p 103 Phaser 8560 8860 Printer 3 35 Printing on Specialty Media 3 Adjust the paper guides to fit the transparencies if necessa
95. the cool down cycle is complete Phaser 8560 8860 Printer 5 23 Moving and Repacking the Printer Packing the Printer Repack the printer using the original packing material and box or a Xerox repackaging kit If you do not have the original packaging or are unable to repackage the printer contact your local Xerox service representative Caution Damage to the printer resulting from improper moving or failure to repackage the printer properly for shipment is not covered by the warranty service agreement or Total Satisfaction Guarantee The Total Satisfaction Guarantee is available in the United States and Canada Coverage may vary outside these areas please contact your local representative for details Phaser 8560 8860 Printer 5 24 Troubleshooting This chapter includes m Clearing Paper Jams on page 6 2 m Getting Help on page 6 17 See also Troubleshooting video tutorials at www xerox com office 8560Psupport or www xerox com office 8860support User Safety on page A 1 Phaser 8560 8860 Printer 6 1 Clearing Paper Jams This section includes m Jam at the Exit on page 6 2 m Jam at the Front Cover on page 6 7 m Jam at the Trays on page 6 12 See also User Safety on page A 1 Jam at the Exit To clear a jam at the exit 1 Open the exit cover 8860p 016 Clearing Paper Jams 2 Pull the jammed paper slowly out of the printer Confirm that all paper fragments are removed Phaser 8560
96. these settings in the printer driver or on the control panel Note Driver settings override the control panel settings See also Advanced Features Guide at www xerox com office 8560Psupport or www xerox com office 8860support Selecting a Print Quality Mode Print quality modes available with the Phaser 8560 8860 printer include Print Quality Mode Type of Print Job Fast Color Fastest full color mode useful for many images and previewing your work Rapidly produces review documents useful for rush jobs Not recommended for documents containing small text fine detail or large areas of bright solid fill Standard General purpose mode for full color printing Produces crisp bright prints at high speed Recommended for vibrant saturated color prints Enhanced Best mode for business presentations Produces superior text resolution and very smooth light colors This mode takes longer to process and print than Standard or Fast Color High Resolution Photo Highest quality mode for color prints Provides the best detail and smoothness for photographic images Produces highest quality color prints with the best text resolution and smoothest light colors This mode takes longer to process and print than the other modes Phaser 8560 8860 Printer 4 2 Controlling the Quality of Your Prints To select the print quality mode in a supported driver Operating System Steps Windows Vista Windows 20
97. thing Booklet layout Phaser 8560 8860 Printer 3 24 Selecting Printing Options Selecting Options for an Individual Job Macintosh To select print settings for a particular job change the driver settings before sending the job to the printer 1 With the document open in your application click File and then click Print 2 Select the desired printing options from the menus and drop down lists that are displayed Note In Macintosh OS X click Save Preset on the Print menu screen to save the current printer settings You can create multiple presets and save each with its own distinctive name and printer settings To print jobs using specific printer settings click the applicable saved preset in the Presets list 3 Click Print to print the job See the following table for specific printing options Macintosh PostScript Driver Settings Operating System Driver Drop Down Title Printing Options Mac OS X version Copies amp Pages 10 4 and 10 5 m Copies Pages Layout Pages per sheet Layout direction Border 2 sided printing Paper Handling Reverse page order m Print all odd even ColorSync m Color matching Cover Page m Cover pages Paper Feed m Paper source Job Types m Secure prints personal prints personal saved prints proof prints saved prints print with Image Quality m Print quality Color correction or color conversion Image smoothing
98. y kits 5 15 remaining life 5 15 replacing 5 8 wiper blade cleaning 5 12 manual 2 sided printing 3 29 manual feed 3 16 manually setting the printer s IP address 2 7 overrides AutoIP 2 7 overrides DHCP 2 7 margins 3 6 3 8 3 57 Phaser 8560 8860 Printer Index 3 Material Safety Data Sheets 6 19 media capacity Tray 1 3 9 Trays 2 4 3 17 media supported 3 3 Menu Map 1 7 menu selection 1 10 mercury A 7 messages control panel 6 17 PrintingScout 6 18 metal clasp envelopes 3 4 minimizing ink usage 5 15 mode Enhanced 4 2 Fast Color 4 2 High Resolution Photo 4 2 print quality 4 2 Standard 4 2 modifying the IP address using CentreWare IS 2 8 moving the printer A 5 precautions 5 17 preparing for shipment 5 19 print head 5 22 repacking 5 17 within the office 5 17 network address automatically setting the IP address 2 6 configuring 2 5 dynamically setting the IP address 2 6 enable or disable DHCP or AutoIP protocol at the control panel 2 6 enable or disable DHCP protocol using CentreWare IS 2 6 setting without DNS server 2 7 choosing a network connection 2 3 configuring the network address 2 5 connection 2 3 Ethernet 2 3 creating a Local Area Network LAN 2 5 manually setting IP address 2 7 Index mask 2 6 setup and configuration 2 2 TCP IP and IP addresses 2 5 0 Office Color color correction 4 4 Online Support Assistant 1 10 operating systems printer driver
99. zes Statement 5 5x8 5in Short edge 76 216 mm 3 0 8 5 in Long edge 127 356 mm 5 0 14 0 in Executive 7 25 x 10 5 in Margins Letter 8 5 x 11 0 in 5 mm on all sides US Folio 8 5 x 13 0 in Legal 8 5 x 14 0 in A4 210 x 297 mm A5 148 x 210 mm A6 105 x 148 mm B5 JIS 182 x 257 mm ISO B5 176 x 250 mm Phaser 8560 8860 Printer 3 6 Tray 1 Paper Continued 4 Supported Paper and Media Monarch 10 Commercial A7 Baronial 5 1 2 6 34 6x9 DL C5 Choukei 3 Gou Choukei 4 Gou 3 87 x 7 5 in 4 12 x 9 5 in 5 25 x 7 25 in 4 375 x 5 75 in 3 625 x 6 5 in 6 0 x 9 0 in 110 x 220 mm 162 x 229 mm 120 x 235 mm 90 x 205 mm Margins 5 mm on the side 15 mm on the top and bottom Monarch 10 Commercial A7 Baronial 5 12 6 34 Choukei 3 Gou Choukei 4 Gou 5 mm on the side 15 mm on the top 20 mm on the bottom 6x9 DL C5 Phaser 8560 8860 Printer 3 7 Supported Paper and Media Supported Paper Sizes and Weights for Tray 2 3 or 4 8860p 005 Tray 2 3 or 4 Paper 60 120 g m 16 32 Ib Bond Statement 5 5 x 8 5 in Margins Executive 7 25 x 10 5 in SM Om Al Sides Letter 8 5 x 11 0 in US Folio 8 5 x 13 0 in Legal 8 5 x 14 0 in A4 210 x 297 mm A5 148 x 210 mm A6 105 x 148 mm B5 JIS 182 x 257 mm ISO B5 176 x 250 mm 10 Commercial 4 12 x 9 5 in Margins a C5 side flap only 162 x 229 mm gt 5mm on the side 15 mm on the t

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