Home

Lucent Conversant New Sys Installation

1. amp de as dd o we exu ae ee ee Fixed Slot Assignment for MAP 5P boc dd edd dicar piii deret 242 Variable Slot Assignments for MAP 5P bac dci adeo pee EOE pd auk 242 Fixed Slot Assignments for MAP 40P bio hae pee ew btc Kee ee a iSo E RR Variable Slot Assignments for MAP A0P TPIS TE Tt Fixed Slot Assignments for the MAP 100P slsllsseslsseesn 245 Variable Slot Assignments for MAP 100P TET pd d dud 246 Fixed Slot Assignments for MAP 100C CeCe EEE ee eee ere ERE Variable Slot Assignments for MAP 100C iban TREO phased TIT 248 Overview of Intuity CONVERSANT Serial Port Connections vc 248 Connecting Lucent Intuity COM1 to Customer Premise Equipment Through a Modem sos vq oe o 9o XU Yee OD oe 250 Connecting Lucent Intuity COM1 to a 715 Terminal DCE Port Through ADUS Luo koe aer Re oe RR CRT R CR eme 251 Connecting Lucent Intuity COM1 to a Distant Data Module Through a 7400A Data Module llle 252 Connecting Lucent Intuity COM1 to a 615 Terminal or Other DTE Device Through a Null Modem llle 253 Making a Direct Connection from Lucent Intuity COM1 to a 715 Terminal or Other DCE Device lll less 254 Connecting the Asynchronous SuperSerial Circuit Card to Customer Premise Equipment Through a Modem 255 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xx Contents Connecting the Asynchron
2. Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 242 Slot Assignments B Cable Connectivity The following rules apply to the placement of optional circuit cards in the MAP 5P e Amaximum of four analog circuit cards is supported on the MAP 5P All Tip Ring circuit cards must be of the same type For example the AYC10 circuit card must not be included in systems which include an AYC30 NGTR Tip Ring circuit card e The AYC10 IVC6 Tip Ring circuit cards are assigned slots sequentially starting with slot 1 e One remote maintenance circuit card is supported per system Fixed Slot Assignments for MAP 40P Table 45 on page 243 identifies the slot assignments in the MAP 40P that are not variable in their arrangement Table 45 Fixed Slot Locations of MAP 40P Slot Number Circuit Card Required PCI slot 1 Video Controller Yes ISA slot 10 P5 200 MHz CPU with on board Yes PCI SCSI Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 243 B Cable Connectivity Slot Assignments Note The external SCSI connector is required and must be installed next to PCI slot 3 I O position 14 However this connector does not require a connection to the backplane Variable Slot Assignments for MAP 40P The following circuit cards have variable slot assignments in the MAP 40P Tip Ring circuit cards T1 E1 circuit cards PCI L
3. Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 355 Index packing materials 22 peripheral drive devices MAP 100C description 120 MAP 100P deskside description 78 MAP 100P rack mount description 95 MAP 40P description 62 MAP 5P description 53 pinouts COM1 168 keyboard 127 printer 130 playback and coding 213 power supplies connecting the AC 186 intake voltages 185 powering up the system 185 requirements MAP 100C 7 MAP 100P 7 MAP 40P 7 MAP 5P 7 power up troubles see trouble repairs printers connecting 128 Okidata 320 131 Okidata Laser 133 pinouts 130 selftest feature 129 registering your system 189 remote alarming see alarms remote maintenance circuit cards RMB function 177 maximum installed 177 resource options 180 types 178 view 177 return and repair process 22 RMB see remote maintenance circuit cards safety precautions protecting against damage from ESD 11 system grounding 13 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 356 Index serial port connections 248 site preparations environmental considerations 3 installation area considerations 4 platform weight and space considerations 5 power requirements 7 synchronous host circuit cards connecting 171 systems completing the installation connecting a modem 189 registering 189 installation checklist 25 maintaini
4. AN Jg Cable tie Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 41 2 Assembling the Computer Assembling the MAP 5P Assembling the MAP 5P The following sections and graphics contain the information needed to attach ferrites the stabilizing feet locate key components and provide proper clearing for the cooling system of the MAP 5P MAP 5P Electromagnetic Interference Reduction Components Table 8 on page 42 lists the ferrites to be installed on a MAP 5P system installed that uses the AYC30 Tip Ring circuit card Note Table 8 on page 42 contains data for a MAP 5P system installed with a 200 MHz CPU Table 8 MAP 5P Ferrite Installation Using the AYC30 Tip Ring Circuit Card Component Location Cabling Remote Place 1 ferrite on Snap the ferrite onto the maintenance circuit each shielded cable cable Do not wrap the card AYC 55 cable Tip Ring circuit card Place 2 ferrites on Wrap the modular cable AYC30 each modular cable once around each ferrite Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 42 2 Assembling the Computer Assembling the MAP 5P Note No ferrites are required for the AYC10 circuit card Attaching the MAP 5P Stabilizing Feet The MAP 5P is a deskside unit in a mini tower configuration This unit sits either on your desktop or on the floor under your desk and requires that you
5. Figure 3 Example of an Intuity CONVERSANT Window Showing Information The password has been defined as follows jd PS 08 08 96 0 24 1 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xxvii About This Book Conventions Used in This Book Figure 4 Example of an Intuity CONVERSANT Screen Showing Information In order to install UnixWare you must reserve a partition a portion of your hard disk s space on your primary hard disk for the UNIX System After you press ENTER you will be shown a screen that will allow you to create new partitions delete existing partitions or change the active partition of your primary hard disk the partition that your computer will boot from WARNING All files in any partition s you delete will be destroyed If you wish to attempt to preserve any files from an existing UNIX System do not delete its partition s The UNIX System partition that you intend to use on the primary hard disk must be at least 120 MBs and labeled ACTIVE Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xxviii About This Book Conventions Used in This Book Figure 5 Example of an Intuity CONVERSANT Screen Requesting Information You may use a partition of your secondary hard disk If you choose to use a partition of your secondary hard disk you will be shown a screen that will allow you
6. sasssa sa sasaaa aana V Telecom New Zealand Ltd Warning Notices 0 0 eae ee eae V TEMERE ui d Late olde ph de E Rohl atk aci dedii eta hws sik M iai dr vii Documentation Ordering Information liliis ix About This Book xxii RGIS ye ceti ee OR ACORN e POE E CU OE CC d edt e He xxii mended ANGICNCES xcu suo ED eo teana Wes 3 9 xem ede X gue oD xxiii Howto Use This BOOK lt ue oe hee Bee ee MR Ro ec xm Cnm x xxiii For Complete Installation Instructions llle xxiv Fora Quick PIGIBEBIIUB 2 cuuaeaqpu EAE AU RACK UE ARR RU E UR X XR xxiv For Troubleshooting Information issue suse duse pum drca ac da xxiv Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xi Contents For Connectivity Informati acs cede dpud edd sean RR Rr daa gues xxiv To Locate Specific Topics Tr TEE ep ende o fedet ad 2 XXV Conventions Used in This Book lll XXV TOMNA a aad S sees deeeransceddapadenne dua pad du TTE XXV Keyboard and Telephone Keypad Representations hos aea sca paco Goa Rua steed XXX Cross References and Hypertext 05 dcus TIREE RT XXX Sereon DISDIBVE usas retata A a A a A xxxi Other Typography Ed da T TEE CIT ETETETT xxxii Safety and Security Alert Labels KEE EEEE EEEE AE xdg xxxii GEURE a hake de dee Ge sd e i e a wee de xxxiv Technical Assistance rrrrrrT XXXV TOREM RE o cob d ate
7. 4 Completing System Installation Connecting a Modem 11 Press F1 LCD displays the following message Command Complete 12 Press 4 to return to the top level menu Configuring the Use the following procedure to configure the 3820 via a terminal rather than ofa aa viaa onthe control panel of the modem 1 Connect a terminal to the 3820 modem 2 Refer to the documentation provided with the terminal and make sure that the terminal is acting as a DTE 3 Set the terminal line to 8 bits no parity and 1 stop bit 4 Set the baud rate of the terminal line to the required modem speed For example for the 3820 modem attached to the remote maintenance port set the terminal line to a baud rate of 9600 5 Enter AT on the terminal Modem response OK Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 202 4 Completing System Installation Connecting a Modem Note If the modem does not return OK the modem is unable to accept AT commands from the terminal Check the connection and the terminal setup 6 Enter the following AT command AT amp T amp F3L0 amp D2 amp S1 N0 Q3S41 dial_line_rateS2 128 amp W0 where dia line rateis one of the following values 32 9600 5 4800 6 2400 7 1200 V 22 8 1200 212A 20 19200 For example to set the 3820 modem to user COM2 where the baud rate is 9600 enter 3 as the dial line ate as shown below AT amp T amp F3L0 amp D2 amp S1 N0 Q3S41
8. Alarm Level Alarm Suppression INACTIVE Clear Alarm Notification ACTIVE 4 Enter the product ID number in the Product ID field A CAUTION The product ID is always a 9 digit number beginning with the number 2 Do not continue without the correct product ID number 5 Move vj to the Alarm Origination field 6 Press F2 Choices Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 225 4 Completing System Installation Activating Alarm Origination 7 Select gt Active 8 10 11 Verify that the entry in the Alarm Suppression field is inactive If it is not move the cursor to the Alarm Suppression field press F2 Choices and select inactive for the field Press F3 Save The system displays the following message Alarm Form Update was successful Press Enter to continue Press ENTER Continue with the next procedure Testing Alarm Origination on page 227 if you want to test the alarm origination or if a significant amount of time has lapsed since administering the Alarm Management window Continue with the procedure Baselining the Intuity CONVERSANT System on page 231 if you do not want to test the alarm origination Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 226 4 Completing System Installation Activating Alarm Origination Testing Alarm Origination Use the following
9. How to Build a System Using This Book in the maintenance book specific to your platform for instructions Note If you want a quick reference the System Installation Checklist on page 25 in Chapter 1 Getting Started contains a checklist of procedure titles These titles are listed in the order in which you must perform them Also included are references to where you will find the complete procedures in this book Where troubleshooting information is available notes in the text refer you to the appropriate place in Appendix A Troubleshooting Procedures to look for help For supplemental connectivity information see Appendix B Cable Connectivity Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xxiv About This Book Conventions Used in This Book To Locate Specific This book includes an alphabetical index at the end for quick access to Topics specific topics It also contains a glossary of terms Conventions Used in This Book Understanding the typographical and other conventions used in this book is necessary to interpret the information Terminology The word type means to press the key or sequence of keys specified For example an instruction to type the letter y is shown as Type y to continue The word enter means to type a value and then press the ENTER key on the keyboard For example an instruction to type the letter
10. L LAN local area network LDB local database LED light emitting diode library states The state information about channel activities maintained by the IRAPI Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 308 Glossary LIFO LIFO last in first out processing order line side E1 A digital method of interfacing an Intuity CONVERSANT system to a PBX or switch using E1 related hardware and software line side T1 A digital method of interfacing an Intuity CONVERSANT system to a PBX or switch using T1 related hardware and software listfile An ASCII catalog that lists the contents of one or more talkfiles Each application script is typically associated with a separate listfile The listfile maps speech phrase strings used by application scripts into speech phrase numbers local area network A data communications network in a limited geographical area The LAN provides communications between computers and peripherals local database A database residing on the Intuity CONVERSANT system Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 309 Glossary LOG LOG Intuity CONVERSANT system logger process message class logical unit A type of SNA Network Addressable Unit logdaemon A UNIX system information and error logging process logger See logdaemon logging on off Entering or e
11. SPPLIB speech processing library SQL structured query language SR speech recognition SSP speech and signal processor circuit card AYC43 standard speech The speech package available in several languages containing simple words and phrases produced by Lucent Technologies for use with the Intuity CONVERSANT system This package includes digits numbers days of the week and months each spoken with initial medial and falling inflection The speech is in digitized files stored on the hard disk to be used in voice prompts and messages to the caller This feature is also called enhanced basic speech Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 334 Glossary standard vocabulary standard vocabulary A standard package of simple word speech models provided by Lucent Technologies and used for WholeWord speech recognition These phrases include the digits zero through nine yes no and oh or the equivalent words in a specific local language string A contiguous sequence of characters treated as a unit Strings are normally bounded by white spaces tabs or a character designated as a separator A string value is a specified group of characters symbolized by a variable structured query language A standard data programming language used with data storage and data query applications subword technology A method of speech recogn
12. 24 PCI slot 2 or Ethernet LAN 25 PCI slot 3 20 Remote Maintenance 23 PCI slot 1 Video controller 21 P5 200 CPU 22 External SCSI Connector Terminator Required No No No Yes Yes Yes Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 247 Overview of Intuity CONVERSANT Serial Port Connections B Cable Connectivity Variable Slot Assignments for MAP 100C The following rules apply to the placement of optional boards in the MAP 100C A maximum of twelve Tip Ring circuit cards is supported e All other circuit cards are supported as one per system e Tip Ring circuit cards are assigned slots sequentially starting with slot 1 Overview of Intuity CONVERSANT Serial Port Connections Serial port connections Figure 74 on page 249 from the system to terminals distant modems or other customer equipment can be made either from COMI Serial Port 1 or from the asynchronous SuperSerial circuit card If there is only one serial connection to be made use COM If more than one serial connection is to be made use the asynchronous SuperSerial circuit card first up to eight connections and then use COM1 Note COM2 is reserved for remote maintenance on systems using alarm origination Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 248 B Cable Connectivity Overview of Intuity CONVERSANT Serial Port Con
13. A small pair of needle nose pliers A small pair of wire cutters A sharp pointed instrument such as a ball point pen A CAUTION Do not use the point of a pencil The graphite can damage a circuit card and cause problems such as electrical shorts A volt ohm meter A telephone connected through the switch If the system includes CONVERSANT Script Builder FAX Actions you must have access to a customer fax machine for testing Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 23 1 Getting Started Documentation Documentation Your primary book is the CONVERSANT System Version 7 0 New System Installation Manual 585 313 106 Table 6 on page 24 lists reference documents that are common to all platforms to assist you with the installation Table 6 Common Reference Documents Number and Title Used with 585 313 205 Intuity All CONVERSANT System platforms Version 7 0 System Reference 585 313 501 ntuity All CONVERSANT System platforms Version 7 0 Administration Comment Chapter 4 Alarms and Log Messages Use this book to familiarize yourself with log entries and system messages and the actions that should be taken if the system messages alert you to problems potential problems or a change in the state of the system Use this book along with the system installation book if connecting to a digital network Intuity CONVERSANT System Ver
14. Drive Description Cartridge tape 2 0 Gbyte SCSI Floppy disk drive 3 5 inch 1 44 Mbyte high density located in control panel Hard disk 2 0 Gbyte SCSI Hard disk s 2 0 Gbyte SCSI optional Function Backup and restore loading the system System configuration diagnostic testing Storage for operating system application software and speech data Disk mirroring storage These devices are subject to change For the most current information on drives call Access the Intuity CONVERSANT online bulletin board at 1 800 242 6005 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 120 2 Assembling the Computer Connecting the Monitor Cooling System for MAP 100C Seven cooling fans provide forced air cooling for the MAP 100C Two are located in the peripheral drive bay and four are located in the rear The seventh fan is located inside the power supply The fans maintain air flow in the unit to prevent components from overheating which can cause a component to malfunction To prevent overheating you must also maintain adequate clearance around the unit so that air can circulate Continue with the following procedures 1 Connecting the Monitor on page 121 2 Connecting the Keyboard on page 126 3 Connecting the Printer on page 128 Connecting the Monitor This section describes how to make the connections between any platform and its monitor N
15. Fan fault LED Fan fault LED Description Cooling system LED intermittently lights amber when associated disk is accessed and active LED lights green when power on LED lights red when P S fan fails or power supply is removed LED lights red for a fan trouble LED lights red for the right fan trouble LED lights red for the left fan trouble Callout number 1 2 1 of 3 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 94 2 Assembling the Computer Assembling a Rack Mount MAP 100P Table 25 Components on the Front of the Rack Mount MAP 100P Component SCSI external active terminator Diskette drive Cartridge tape drive Reset switch Hard disk drive 5 Hard disk drive 4 Hard disk drive 3 Hard disk drive 2 Description External active terminator connected on the end of the CPU SCSI bus cabling with LED indicator for power available 3 5 inch 1 44 Mbyte high density system configuration diagnostic testing SCSI 2 0 Gbyte backup and restore loading the system Push button resets the MAP 100P 2 0 Gbyte SCSI 2 0 Gbyte SCSI 2 0 Gbyte SCSI 2 0 Gbyte SCSI Callout number 8 10 12 13 14 15 2of3 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 95 2 Assembling the Computer Assembling a Rack Mount MAP 100P Table 25 Components on the Front of the Rac
16. Replace and hit any key to continue The system passes run level four then reboots continuously rolling reboot 2 3 4 Check the cartridge tape drive and confirm that it is empty Check the power connections Reboot the system See Reboot the System in Common System Procedures in the ntuity CONVERSANT System Reference 585 313 205 Power off the platform immediately after the system reboots Remove one optional circuit card for example SSP T1 Tip Ring Reboot the system See Reboot the System in Common System Procedures in the ntuity CONVERSANT System Reference 585 313 205 Repeat step 1 through step 3 until the system reboots properly Replace the circuit cards 3 of 4 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 238 A Troubleshooting Procedures Repairing Boot Up Troubles Table 43 Repairing Boot Up Troubles Indication A file system check shows a file system with 0 files 0 blocks or 0 free The system hangs after a reboot and the screen is blank Corrective Action 1 Verify the disk partition was adequate See Initializing the Hard Disk Drives in Installing Base System Software in your platform system maintenance book Restore the system software from the mkimage backup tape See Restore the System in Common System Procedures in the Intuity CONVERSANT System Reference 585 313 20
17. e For password security If you suspect that the security of any password has been compromised notify your project manager or system administrator For system security Do not leave a logged on terminal unattended Always log off the system if you will be leaving it unattended even for a short period of time Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 21 1 Getting Started Return and Repair Return and Repair In case you need to return the unit to Lucent Technologies save the following shipping and packing materials A CAUTION Lucent Technologies does not accept liability for a damaged unit if you do not return it in the original packing materials and carton e Shipping cartons unit keyboard and monitor and boxes e Antistatic bags e Protective plastic wrap Foam inlays Fill out the yellow BCS return and repair tag one of the items in the plastic packet repack and return to Lucent Technologies Note If you ordered multiple units saving one set of cartons and packing materials should be sufficient Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 22 1 Getting Started Tools and Test Equipment Tools and Test Equipment Use the following recommended tools and test equipment for installing the computer A medium width flat blade screwdriver A No 2 Phillips screwdriver or large Phillips set
18. 1 2 1 2 1 2 1 2 1 2 Pin No on A OQ Oo a m A CO Jack z p No N N N N a m n Connecting the Tip Ring Circuit Card To R1 T1 T2 R2 T3 R3 R4 T4 T5 R5 T6 m OOUOUOOORANDOOOA Ff 50 Pin Connector Pin No TorR Pin No 26 27 28 29 30 5 31 1 of 14 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 153 3 Making Cable Connections Table 36 Tip Ring Consolidation Wiring and Pinouts Channel No 10 11 From IVC6 Jack Card No No 1 2 2 1 2 1 2 1 2 1 2 1 2 1 2 2 2 2 2 2 2 2 Pin No an A OO O Oi N A WB Oo Jack z 9 BR A A A OUO OO O OUO co o Inm Connecting the Tip Ring Circuit Card To 50 Pin Connector Pin No TorR Pin No 7 R6 4 R7 7 5 T7 32 3 T8 33 6 R8 8 2 T9 34 7 R9 9 4 R10 10 5 T10 35 3 T11 36 6 R11 11 2 of 14 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 154 3 Making Cable Connections Connecting the Tip Ring Circuit Card Table 36 Tip Ring Consolidation Wiring and Pinouts From To 50 Pin Connector Channel IVC6 Jack Pin No Jack Pin No TorR Pin No No Card No No No 12 2 2 1 4 2 T12 37 2 2 6 4 7 R12 12 13 3 1 3 5 4 R13 13 3 1 4 5 5 T13 38 14 3 1 2 5 3 T14 39 3 1 5 5 6 R14 14 15 3 1 1 5 2 T15 40 3 1 6 5 7 R15 15 16 3 2 3 6 4 R16 16 3 2 4 6 5 T16 41 17 3 2 2 6 3 T17 42 3 of 14 Intui
19. 3 Making Cable Connections Connecting the Tip Ring Circuit Card Installing the Note Record the circuit card slot number and telephone extension Tip Ring numbers on the adapter Distribution Hardware on the i Ri atah MAP 100P To install the Tip Ring distribution hardware do the following 1 Verify that the distribution hardware is on site and appears to be in usable condition 2 Verify that all of the necessary components are included Figure 44 on page 142 3 Secure the u shaped adapter support clips to the mounting plate on the rear of the MAP 100P with the screws provided Figure 46 on page 148 The u shape of the bracket is mounted differently on the deskside configuration of the MAP 100P Figure 48 on page 151 than on the rack mounted configuration Figure 47 on page 149 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 150 3 Making Cable Connections Connecting the Tip Ring Circuit Card Figure 48 Tip Ring Distribution Hardware Orientation for Deskside MAP 100P 4 Plug the 16 inch 6 pin modular cords H600 488 Group 1 from the Tip Ring circuit cards into the 356B adapters Each adapter can accommodate up to eight modular cords Figure 44 on page 142 Note Use the 6 foot modular cord provided with each circuit card if the customer provisioned the Tip Ring analog line terminations Intuity CONVERSANT System Version
20. 5d wear without prior notification If advance notice is not feasible the service provider must Notify the customer as soon as possible Give the customer an opportunity to correct the problem Inform the customer of the right to file a complaint with the FCC Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 16 1 Getting Started Regulatory Agency Guidelines If any of the CONVERSANT equipment is not operating properly remove it immediately from the telephone lines Malfunctioning equipment can harm the telephone network Notify the service provider immediately if you are permanently or temporarily disconnecting the system from its present line or trunk circuits This applies to digital circuits ONLY A CAUTION If you disconnect the system from the telephone network on a continuing basis without advising the service provider that company has the right to discontinue your service permanently This applies to digital circuits ONLY e Itis a violation of FCC Rules Part 68 for a customer to attempt repairs of any Tip Ring AYC10 or AYC30 circuit card Call one of the numbers listed in Technical Assistance on page xxxv for authorized repairs Equipment Attachment Limitations Note This section applies to Canadian customers only The Canadian Department of Communications label identifies certified equipment This certification means that the equipment meets certain
21. ASSUSA 20411 VM E This number is also located on the faceplate of the circuit card For the AYC21 E1 T1 circuit card ASSUSA 24091 XD E This number is also located on the faceplate of the circuit card The following ringer equivalence numbers REN For the AYC10 Tip Ring circuit card 1 0B This number is also located on the faceplate the circuit card The following facility interface codes FIC for the AYC21 E1 T1 circuit card 04DU9 BN 04DU9 DN 04DU9 1SN The following service order codes SOC for the AYC21 E1 T1 circuit card 6 0P Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 15 1 Getting Started Regulatory Agency Guidelines Type of Telephone Note Metallic pair services for metallic channel ports may not be Lines Needed available at all locations e Use your application on standard device telephone line circuits and standard T1 or E1 trunks Do not connect to coin service central office implemented systems from the service provider e Note that connecting to party line service is subject to state tariffs If you have any other questions about the telephone line s such as how many pieces of equipment you can connect to a line contact the service provider Telephone Service Ifthe service provider notes a problem with customer equipment the and Repair provider may discontinue service to the customer temporarily with or Problems
22. Diagnostics in the ntuity CONVERSANT System Reference 585 313 205 4 Make sure that the circuit cards have the proper switch settings and correct placement of terminating resistors if attached to the TDM bus cable 1 of 4 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 236 A Troubleshooting Procedures Repairing Boot Up Troubles Table 43 Repairing Boot Up Troubles Indication Corrective Action When the system 1 Stop the voice system See Administer the Voice System in boots it displays Common System Procedures in the ntuity CONVERSANT messages in the System Reference 585 313 205 message log report or on the console similar to the cp gendb shmem devtbl gendb shmem devtbl old following message 2 Enter 3 Enterrm gendb shmem devtbl 4 Start the voice system See Administer the Voice System in Common System Procedures in the ntuity CONVERSANT System Reference 585 313 205 Unable to attach shared memory Bad DEVTBL and or VROP respawning too rapidly 2 of 4 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 237 A Troubleshooting Procedures Repairing Boot Up Troubles Table 43 Repairing Boot Up Troubles Indication Corrective Action The system 1 Check the diskette drive and confirm that it is empty displays the following message Non system disk or disk error
23. MAP 100C Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 115 Assembling the MAP 100C 2 Assembling the Computer Figure 36 Back View of the MAP 100C AN ANN A A Issue 3 January 2000 116 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 2 Assembling the Computer Assembling the MAP 100C Table 28 Componenis on the Rear of the MAP 100C Component Fan panel access door Asynchronous port COM2 Keyboard receptacle Location Lower center Lower center below the fan panel door Lower center below the fan panel door to the right of COM2 Description Hinged on the bottom to swing downward 25 pin male D subminiature 5 pin circular DIN female Function Covers the four rear cooling fans Provides access to the CPU card Connects a keyboard to the MAP 100C You can connect only one keyboard ata time Do not use for any other purpose 1 of 3 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 117 2 Assembling the Computer Assembling the MAP 100C Table 28 Componenis on the Rear of the MAP 100C Component Video connector Reset button Circuit breakers Power On Location Lower right below the fan panel door to the right of the keyboard Lower right below the fan
24. SUC 4008 2 tdm IUC6 CARD 1 STATE Inseru CLASS Analog TR O S INDEX 1 NAME RVC10 OPTIONS master2 tdmi tt FUNCTION TipRing 1 Inseru Nou 26 13 57 11 DNIS_SUC 4009 2 tdm IUC6 1 Inseru Nov 26 13 57 11 xDNIS SUC 4010 2 tdm IUC6 1 Inseru Nov 26 13 57 11 DNIS_SUC 3011 2 tdm IUC6 1 3 Inseru Nov 26 13 57 11 DNIS_SUC 4014 2 tdm IUC6 UUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUU UU 2 Press F3 Next Page until you find a channel in the cix column that has a state of INSERV 3 Save the INSERV channel number to enter in step 6 of this procedure Note If no channels are in the INSERV state continue with Changing the State of Voice Equipment on page 222 4 Press F6 Cancel twice to return to the Configuration Management menu Figure 65 on page 217 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 216 4 Completing System Installation Feature Test Script Package Figure 65 Configuration Management Menu Configuration Management Database Administration Feature Licensing Message Administration Remote Alarming Administration System Control Voice Equipment 5 Select Equipment gt Voice Services gt Channel Services P Assign Service The system displays the Assign Channel Service screen Figure 66 on page 218 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3
25. You must provide a dedicated AC line for the unit 1 Plug one end of the power cord into the AC power supply input on the back of the unit 2 Usea cable tie to attach the power cord to the grillwork at the rear of the computer Note Allow some slack in the power cord when using the cable tie Do not stretch the power cord 3 Plug the other end of the power cord into the designated power outlet 4 Place the power switch for the monitor in the ON position Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 186 3 Making Cable Connections Powering Up the System 5 Turn on the power switch on the unit The green LED power indicator on the front of the unit comes on and resident diagnostics are initiated on the monitor A green or amber lamp on the front bottom screen base area of the monitor also comes on Note Ifthe monitor lamp does not come on or if diagnostics do not initiate on the monitor screen recheck the power connections For more information on the power supply requirements see System Installation Checklist and Power Requirements in Chapter 1 Getting Started Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 187 4 Completing System Installation Overview The information in this chapter is designed to help you complete the system installation and ensure that the system is fully operational by verifyin
26. caller can speak or use touch tones or dial pulses if available See also whole word technology whole word technology The ability to recognize an entire word rather than just the phoneme or a part of a word Compare to subword technology wink signal An interruption of current to a busy lamp indicating that there is a line on hold word A unique utterance understood by the recognizer Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 349 Glossary wordlist wordlist A set of words available for FlexWord recognition by an application during a Prompt amp Collect action step word spotting The ability to search through extraneous speech during a recognition Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 350 Acrobat Reader adjusting the window size xxxviii hiding and displaying bookmarks xxxviii navigating XXxix printing from XXxix searching XXxix setting the default magnification xxxviii alarms activating alarm origination 224 remote alarming 224 testing alarm origination 227 applications verifying controlled 209 assembling the unit MAP 100C installing into a BESS switch cabinet 101 Ing into a commercial 24 inch rack installing into a common ESS frame 107 locating key components 112 115 locating peripheral drive devices 120 Index assembling the unit continued
27. voice channels host sessions and database connections assign scripts to run on specific voice channels or host sessions assign functionality to SSP and E1 T1 circuit cards and perform various maintenance functions connect and disconnect C and D tones DTMF tones that inform the system when the attendant has been connected C and when the caller has been disconnected D connected digits A sequence of digits that the system can process as a group rather than requiring the caller to enter the digits one at a time Converse Data Return conv data A Script Builder action that supports the DEFINITY call vectoring routing feature by enabling the switch to retain control of vector processing in the system environment It supports the DEFINITY converse vector command to establish a two way routing mechanism between the switch and the system to facilitate data passing and return Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 283 Glossary controller circuit card controller circuit card A circuit card used on a computer system that controls its basic functionality and makes the system operational These circuit cards are used to control magnetic peripherals video monitors and basic system communications copying an application A utility in which information from a source application is directed into the destination application coresidency The ability of two products or s
28. y and press ENTER is shown as Enter y to continue The word select means to move the cursor to the desired item and then press ENTER For example an instruction to move the cursor to the start test option on the Network Loop Around Test screen and then press ENTER is shown as Select Start Test Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xxv About This Book Conventions Used in This Book The system displays menus screens and windows Menus allow you to select options or to choose to view another menu screen or window Figure 1 on page xxvi Screens and windows both show and request system information Figure 2 on page xxvii through Figure 5 on page xxix Note Screens shown in this book are examples only The screens you see on your machine will be similar but not exactly the same Figure 1 Example of an Intuity CONVERSANT Menu Voice System Administration Application Package Administration Configuration Management Feature Packages Reports Script Builder Applications Switch Interfaces System Monitor Exit Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xxvi About This Book Conventions Used in This Book Figure 2 Example of an Intuity CONVERSANT Window Requesting Information lace Disk Enter the logical name of disk Enter jumper id of the disk being replaced 8 7 _
29. 2 ED5P208 30 G37G F to M 45 13 7 ED5P208 30 G37H F to M 50 5 2 ED5P208 30 G37J F to M 55 6 8 ED5P208 30 1 of 4 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 260 Cable and Adapter Ordering Numbers B Cable Connectivity Table 48 Cable Types and Lengths for Tip Ring Voice Connections Type Length feet meter ED Number G37K F to M 60 18 3 ED5P208 30 G37L F to M 65 19 8 ED5P208 30 G37M F to M 70 21 3 ED5P208 30 G37N F to M 75 22 9 ED5P208 30 G37P F to M 80 24 4 ED5P208 30 G37Q F to M 85 25 9 ED5P208 30 G37R F to M 90 27 4 ED5P208 30 G37S F to M 95 29 ED5P208 30 G377T F to M 100 30 5 ED5P208 30 G37U F to M 125 38 1 ED5P208 30 G37V F to M 150 45 7 ED5P208 30 G37W F to M 175 53 3 ED5P208 30 G37X F to M 200 61 ED5P208 30 G37Y F to M 300 91 4 ED5P208 30 2of4 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 261 Cable and Adapter Ordering Numbers B Cable Connectivity Table 48 Cable Types and Lengths for Tip Ring Voice Connections Type Length feet meter ED Number G36A F to F 15 4 6 ED5P208 30 G36B F to F 20 6 1 ED5P208 30 G36C F to F 25 7 6 ED5P208 30 G36D F to F 30 9 1 ED5P208 30 G36E F to F 35 10 7 ED5P208 30 G36F F to F 40 12 2 ED5P208 30 G36G F to F 45 13 7 ED5P208 30 G36H F to F 50 15 2 ED5P208 30 G36J F to F 55 16 8 ED5P208 30 G36K F to F 60 18 3 ED5P208 30 G36L F to F
30. 25 2 Assembling the Computer 33 RGN ee ke Be he ee ch Be eke Me T1997 72127921 BS 33 Shipment Contents T EIEEE SERES dub Wd NX s 34 Installing Toroids and Ferrites uuu s auos omne xm Rh RO Ie ee 35 General Toroid and Ferrite Installation Guidelines TIET 36 Insiang a Pema 4 coss do 4RXSSQHCUR TESQUE SEE A AR d RES ERR a dn 36 Installing a Toroid on the MAP 40P TT ede dquw d ddr pua 40 Assembling the MAP 5P dog noe Boe Rede Ae dk RR Rede e Ek eRe soa 42 MAP 5P Electromagnetic Interference Reduction Components 42 Attaching the MAP 5P Stabilizing Feet 0 00 0 eee eee eee 43 Key Components on the Front of the MAP 5P THEE eres io 3S Key Components on the Back of the MAP 5P 00 cee eee eas 47 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xiv Contents Locations of MAP 5P Peripheral Drive Devices 00000 eee 51 Cooling System for MAP BP odi d dria Praed TIC UT 54 Mangor FANS 645d Ga cR o SRA Rho RRA P de dor oed Dd ode ans 55 Proper Clearance Around the MAP 5P Tm TIT 56 Assembling the MAPAIDP 24 656 aoo be Se ee he OTe eS EHS 56 MAP 40P Electromagnetic Interference Reduction Components TIN se S7 Attaching the MAP 40P Stabilizing Feet 0000 c eae eee 58 Key Components on the Front of the MAP 40P 4 4 61 Key Components on the Back o
31. 313 106 Issue 3 January 2000 135 3 Making Cable Connections Connecting the Tip Ring Circuit Card Connecting the Tip Ring Circuit Card The Tip Ring circuit cards Table 34 on page 136 provide the channels used by the Intuity CONVERSANT system There are six channels on each Tip Ring circuit card Table 34 Tip Ring Circuit Cards Supported Platform Tip Ring circuit cards Number supported supported MAP 5P IVC6 AYC10 Up to four NGTR AYC30 MAP 40P IVC6 AYC10 Up to eight NGTR AYC30 MAP 100P IVC6 AYC10 Up to twelve NGTR AYC30 MAP 100C IVC6 AYC10 Up to twelve NGTR AYC30 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 136 3 Making Cable Connections Connecting the Tip Ring Circuit Card The Tip Ring circuit cards use two 6 pin conductor modular cords These cords provide three lines for telephone hook up You can connect the Tip Ring circuit card to telephone lines in one of three ways Direct cable connection from the circuit card to the telephone line e Cable connection from the circuit card through a line splitter and then to the telephone line e Cable connection using a Tip Ring distribution panel or hardware to the telephone line for use with the MAP 40P MAP 100P and MAP 100C Direct Cable Connection When you use a two conductor modular cord to make a direct connection from either of the two Tip Ring circuit card jacks to the telephone
32. 6 1 6 1 6 1 6 1 6 1 Pin No O an A 0o o oa ND fF Jack z 9 CO U CO Co C CQ mo MY MY m nm Connecting the Tip Ring Circuit Card To T28 T29 R29 T30 R30 R31 T31 T32 R32 T33 R33 N N OW C FN NY Oo WO OW 50 Pin Connector Pin No TorR Pin No 29 30 5 31 7 32 33 8 34 9 6 of 14 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 158 3 Making Cable Connections Connecting the Tip Ring Circuit Card Table 36 Tip Ring Consolidation Wiring and Pinouts From To 50 Pin Connector Channel IVC6 Jack Pin No Jack Pin No TorR Pin No No Card No No No 34 6 2 3 4 4 R34 10 6 2 4 4 5 T34 35 35 6 2 2 4 3 T35 36 6 2 5 4 6 R35 11 36 6 2 1 4 2 T36 37 6 2 6 4 7 R36 12 37 7 1 3 5 4 R37 13 7 1 4 5 5 T37 38 38 7 1 2 5 3 T38 39 7 1 5 5 6 R38 14 7 of 14 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 159 3 Making Cable Connections Connecting the Tip Ring Circuit Card Table 36 Tip Ring Consolidation Wiring and Pinouts From To 50 Pin Connector Channel IVC6 Jack Pin No Jack Pin No TorR Pin No No Card No No No 39 7 1 1 5 2 T39 40 7 1 6 5 7 R39 15 40 7 2 3 6 4 R40 16 7 2 4 6 5 T40 41 41 7 2 2 6 3 T41 42 7 2 5 6 6 R41 17 42 7 2 1 6 2 T42 43 7 2 6 6 7 R42 18 43 8 1 3 7 4 T43 19 8 1 4 7 5 R43 44 44 8 1 2 7 3 T44 45 8 of 14 Intuity CONVERSANT System Version 7
33. 65 19 8 ED5P208 30 G36M F to F 70 21 3 ED5P208 30 G36N F to F 75 22 9 ED5P208 30 G36P F to F 80 24 4 ED5P208 30 3 of 4 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 262 Cable and Adapter Ordering Numbers B Cable Connectivity Table 48 Cable Types and Lengths for Tip Ring Voice Connections Type Length feet meter ED Number G36Q F to F 85 25 9 ED5P208 30 G36R F to F 90 27 4 ED5P208 30 G36S F to F 95 29 ED5P208 30 G36T F to F 100 30 5 ED5P208 30 G36U F to F 125 38 1 ED5P208 30 G36V F to F 150 45 7 ED5P208 30 G36W F to F 175 53 3 ED5P208 30 G36X F to F 200 61 ED5P208 30 G36Y F to F 300 91 4 ED5P208 30 4of4 Table 49 on page 264 list cables adapters and ordering numbers for the asynchronous SuperSerial circuit card connection Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 263 Cable and Adapter Ordering Numbers B Cable Connectivity Table 49 Cables Length Adapters Comcodes Serial Configurations Cable Adapter Length Comcode feet meters Modular cord with 10 wires and 10 3 846362705 terminated with RJ45 25 7 6 846362713 connectors 50 15 2 846362721 Modular cord with 8 wires 7 2 1 403600968 14 4 3 403600976 25 7 6 403600984 50 15 2 403600992 Null modem cable 7 2 1 524565959 25 pin male to male 14 4 3 524565967 25 7 6 524565975 50 15 2 524565975 Null modem cable 25 pin male to 6
34. Appendix B Cable Connectivity for illustrations and additional information 1 Attach a 9 to 25 pin adapter to COMM 2 Attach an RS 232 cable to the adapter on COMM 3 Attach the other end of the RS 232 cable to the 7400A data module 4 Make the remaining connections Use the following procedure to connect the 7400A data module to the asynchronous SuperSerial circuit card See Appendix B Cable Connectivity for illustrations and additional information 1 Attach the single end of the octopus cable to the SuperSerial circuit card 2 Attach one of the tentacles of the octopus cable to 25 pin modular adapter Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 206 4 Completing System Installation Connecting a Modem 3 Connect the 25 pin modular adapter to a DTE adapter 4 Connect the DTE adapter to the 7400A data module 5 Make the remaining connections Testing the To verify that you have the hardware connections and the setup completed Hardware correctly perform the following test Connections and Setup 1 Power up the computer See Powering Up the System in Chapter 3 Making Cable Connections and Power Up the System 2 Plug an RS 232 mini tester into the COM port If the connections and setup are correct DTR RTS and TD on the tester will light 3 If the test fails recheck the connections and setup Completing Setup Set the options and interface baud rate
35. Installation 585 313 106 Issue 3 January 2000 29 1 Getting Started System Installation Checklist Table 7 MAP Hardware Installation Checklist Preassembled System Task Task Description Comments Ch Section 17 Administer Administer modem 4 Connecting the 3820 and modem s on the on systems not U S Robotics Modems on system using COM2 port page 190 for remote Do not use these procedures on the remote maintenance modem connected administration to COM2 18 Administer the Administer on 4 Configuring the Modem on remote terminal systems using a page 191 remote terminal 19 Administer the Administer on 4 Configuring the Modem on remote terminal on systems using a page 191 the CONVERSANT remote terminal system 6 of 8 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 30 1 Getting Started System Installation Checklist Table 7 MAP Hardware Installation Checklist Preassembled System Task 20 21 22 23 24 25 Task Description Continue with the checklist if the system setup screen is correct View feature license values Verify system status Verify channel state Assign service to channels for testing Test each channel Comments Ch If at this point the A system does not seem to be working verify hardware connections or clean equipment if necessary Applicable to all 4 systems 4 Applicable
36. Installation 585 313 106 Issue 3 January 2000 xxxix About This Book Using the CD ROM Documentation Printing an Entire Document To print an entire document do the following 1 From the documentation main menu screen select one of the print optimized documents Print optimized documents print two screens to a side both sides of the sheet on 8 5x11 inch or A4 paper 2 Select File Print 3 Enter the page range you want to print or select All Note that the print page range is different from the page numbers on the documents they print two to a page 4 The document prints 5 Close the file Do not leave this file open while viewing the electronic documents Printing Part of a Document To print a single page or a short section you can print directly from the online version of the document 1 Select File Print 2 Enter the page range you want to print or select Current The document prints one screen per side two sides per sheet Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xl About This Book How To Comment on This Book How To Comment on This Book While we have tried to make this document fit your needs we are interested in your suggestions for improving it and urge you to send your comments to us Comment Form A comment form available in paper and electronic versions is available via the documentation CD ROM To use the comment form 1 Select Com
37. Installing in a 5ESS Switching Equipment Single Bay Frame TNT 101 Installing in a Common ESS Switching Equipment Single Bay Frame 107 Installing the MAP 100C in a Commercial 24 Inch Panel Rack TM 111 Key Components on the Front of the MAP 100C lllslllslsless 112 Key Components on the Back of the MAP 100C sean qid eid TW TS MAP 100C Peripheral Drive Devices 00000 eee 120 Cooling System for MAP 100C LT m TT 121 Connecting the Monitor ES OS Bee o ed 121 Procedure for MAP 5P MAP 40P and MAP 1 00C TEPEE EPET ATE T 123 Procedure for MAPAOOP uos sme eee tme kre cm Rae y tk oma eee 124 Connecting the Keyboard 00000 eee ee 126 Keyboard Pinouts T To UT TET bocas TU ERE Mog 127 Connecting the Printer aoaaa aaa a ee 128 Printer PIBOUIS ee dao de ob Eds eer bad d LEG AWEESRE E RR c 130 Configuring a Local Parallel Printer Sis Kis eS RAO C ced MR Re di o RERO a 131 Configuring the Okidata 320 Printer eas ga edo E eda eaves E Configuring the Okidata Laser Printer 000000 eaeeeeas 133 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xvi Contents 3 Making Cable Connections and Power Up the System 134 RONBOW us goede Sm ds qid doe ue how a di eh oh eS BS 134 Connecting the Tip Ring CircuitCard id ee os 186 Direct Cable Connection tics cca sar cek
38. January 2000 217 4 Completing System Installation Feature Test Script Package Figure 66 Assign Channel Service Screen Assign Channel Service Channel Numbers Service Name Startup Service 6 Enter the number of the INSERV channel from step 3 in Setting Up the Feature Test Script Package on page 215 in the Channel Numbers field 7 Press v to move to the Service Name field 8 Enter feature_tst 9 Press F3 Save The system displays the following message Hit acknowledge key to continue 10 Press F1 Acknowledge 11 Press F6 Cancel four times to return to the Configuration Management menu Figure 65 on page 217 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 218 4 Completing System Installation Feature Test Script Package 12 Select gt Voice Equipment Display Equipment The system displays the Display Voice Equipment screen Figure 64 on page 216 13 Check the channel you just assigned Verify that feature tst appears in the SERVICE NAME column Note f feature tst is not displayed repeat step 4 through step 13 14 Press F6 Cancel to return to the Voice System Administration menu Figure 61 on page 210 15 If you need to change the state of voice equipment go to Changing the State of Voice Equipment on page 222 otherwise continue with Running the Feature Test Script Package on page 219 Running
39. MAP 100P deskside 70 locating key components 77 80 locating peripheral drive devices 78 locking the casters 74 rack mount 84 hardware 87 locating key components 92 locating peripheral drive devices 95 tools required 89 MAP 40P attaching the stabilizing feet 58 locating key components 61 63 locating peripheral drive devices 67 MAP 5P attaching the stabilizing feet 43 locating key components 45 47 locating peripheral drive devices 51 asynchronous SuperSerial circuit cards connections 167 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 351 Index AT amp T Paradyne 3820 modem configuring via a terminal 202 connecting to the platform 190 diagnostic control panel 194 setting async DTE rate 196 setting DTR action and DSR control 198 setting the error control mode 200 UNIX dial default factory configuration 195 B Backup Restore Utility BRU tool 231 boot up troubles see trouble repairs BRU see Backup Restore Utility Canada equipment attachment limitations 17 chantst 214 circuit cards asynchronous SuperSerial 169 connecting through ADUs 256 connecting through data module 257 connecting to CPE 255 connecting to DTE devices 258 direct connections 258 AYC10 Tip Ring connecting for MAP 100C 136 connecting for MAP 100P 136 connecting for MAP 40P 136 connecting for MAP 5P 136 AYC30 Tip Ring connecting for MAP 100C 136 connecting for MAP 100P
40. ND Press F3 Save The system displays the following message Channel xx changed to state INSERV Press Enter to continue 10 Press ENTER The system returns to the Change State of Voice Equipment Screen Figure 68 on page 222 11 Press F6 Cancel 4 times to log out of the system Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 223 4 Completing System Installation Activating Alarm Origination Activating Alarm Origination Remote Alarming allows a technician in the remote maintenance service center to receive notice that your voice system is experiencing difficulty Alarms levels are categorized by their severity as Critical Major and Minor See Intuity CONVERSANT System Version 7 0 System Reference 585 313 205 for information about remote alarming To activate alarm origination do the following 1 Log in as root 2 Enter cvis menu The system displays the Voice System Administration menu Figure 61 on page 210 3 Select gt Configuration Management gt Remote Alarming Administration The system displays the Alarm Management window Figure 69 on page 225 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 224 4 Completing System Installation Activating Alarm Origination Figure 69 Alarm Management Window Alarm Management Product ID Alarm Destination Alarm Origination INACTIVE
41. Od X Xo Pra d ut ol Kop e udo AUC ed o EO XXXV Contact Numbers armas TT TP eae TM Related PeSoDICBS uso ede hoe eB A Be Ba eed Xx EORR S Ge oe d XXXV Training T eer ree TT TT _ XXXVI Document ll c2 220 3 94 49 2 LO CET Seed Lahey eL XE e SCR cs xxxvii Using the CD ROM Documentation a xxxviii Setting the Default Magnification lle xxxviii Adjusting the Window Size 000 0 cece eee xxxviii Hiding and Displaying Bookmarks lllseleeleese sss xxxviii Mi Dots BUON cod CETTE PCR xxxix Using Hypertext LINKS iesu c ment meyer reme Rex RR Ra x XXXIX Navigating with Double Arrow Keys llle Xxxix Searching Tor TODIGS ca ws eked kee c beu d td nsari dee eee d QE ee XXxix Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xii Contents Displaying FOUS SL Vosa 4988 4489449 8N Gs X RCLSSERTIXEPESQQU E x XXXIX Printing the Documentation T er ae eer pedea _ XXxix How To Comment on This Book aoaaa xli Comment Form ee EA T TT TT x Xll Gonad US DCs vostre ESQ PS Re 4a a que AUC x SR C xlii 1 Getting Started 1 GO ITI ee ie Sete ste ee e dh Se AGS He hele a 4 TT 1 Before You Arrive on Site o seus RR HE EE 2 VHC Administration 25 374 309 ac RO ACER REC ORGS Rad eR dads ROCCO OR RR 2 Site Preparation TOT Ee NET EIET PAT Lec er eee eee Mid aud d Environmental Con
42. Table 42 on page 233 lists the indications related to power up troubles Table 42 Repairing Power Up Troubles Indication Corrective Action The system 1 If your platform is a MAP 100P verify the AC input will not power fuse type and rating up 2 Verify that the power switch is in the ON position 3 Verify all external system connections power cords and monitor cables are correct for example the blue cable connects to the 3270 circuit card and not to the System parallel port 4 Verify all external system connections are secure 1 of 3 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 233 A Troubleshooting Procedures Repairing Power Up Troubles Table 42 Repairing Power Up Troubles Indication During startup the system displays the following message Shared memory is marked as invalid cvis_menu exiting Corrective Action 1 2 cp Stop the voice system See Administer the Voice System in Common System Procedures in the Intuity CONVERSANT System Reference 585 313 205 Start the voice system See Administer the Voice System in Common System Procedures in the Intuity CONVERSANT System Reference 585 313 205 Enter cvis mainmenu If the problem persists a Stop the voice system See reference in step 1 b Enter gendb shmem devtbl gendb shmem devtbl old c Enter rm gendb shmem devtbl d Start the voice syste
43. The system activates the AA TR and CS indicators Connecting the 7400A Data Module You can use the 7400A data module for connections to a distant modem or terminal to establish a data call or for remote administration If doing so connect the 7400A data module to either COM1 or to any of the eight ports on the 8 port asynchronous circuit card Setting up a Use the documentation associated with your terminal and the following Terminal to Log In i Remotely to the procedure Lucent Intuity System via a 7400A 1 Set the terminal line to 8 bits no parity and 1 stop bit Data Module 2 Set the terminal line speed to the same as that of the modem to which the terminal is connected Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 205 4 Completing System Installation Connecting a Modem Setting Up the Hardware on the 7400A Data Module Connecting the 7400A to COM1 Connecting the 7400A Data Module to the Asynchronous SuperSerial Circuit Card Configure the modem for DCE operation See DTE DCE Hardware Set Up in Chapter 2 Installation in the Lucent 7400A Data Module User s Manual 555 020 706 Note Make sure the EIA connector circuit card located under the top panel of the 7400A data module is set to DCE If it is not unplug the circuit card and turn it to the DCE setting Use the following procedure to connect the 7400A data module to COM1 See
44. X Windows Motif based graphical user interface GUI that can be accessed to perform different functions associated with the creation and editing of speech files for applications The editing is done on the Intuity CONVERSANT system GSE Graphical Speech Editor GUI graphical user interface H hard disk drive A high capacity data storage retrieval device that is located inside a computer platform A hard disk drive stores data on nonremovable high density magnetic media based on a predetermined format for retrieval by the system at a later date Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 300 Glossary hardware hardware The physical components of a computer system The central processing unit disks tape and floppy drives etc are all hardware Hardware Resource Allocator A software program that resolves or blocks the allocation of CPU and memory resources for controlling and optional circuit cards hardware upgrade Replacement of one or more fundamental platform hardware components for example the CPU or hard disk drive while the existing platform and other existing optional circuit cards remain HDD hard disk drive High Level Language Applications Programming Interface An application programming interface that allows a user to write custom applications that can communicate with a host computer via an API HLLAPI High Level Language Applications P
45. and 1 data signaling channel plus framing channel 0 on an E1 PRI circuit card 3270 interface A link between one or more Intuity CONVERSANT machines and a host mainframe In INTUITY CONVERSANT system documentation the 3270 interface specifically means the link between one or more system machines and an IBM host mainframe 47B D 47 bearer communication and 1 data signaling channel on two T1 PRI circuit cards Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 267 Glossary 4ESS 4ESS9 A large Lucent central office switch used to route calls through the telephone network alternating current ACD automatic call distributor AD application dispatch AD API application dispatch application programming interface Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 268 Glossary adaptive differential pulse code modulation adaptive differential pulse code modulation A means of encoding analog voice signals into digital signals by adaptively predicting future encoded voice signals This adaptive modulation method reduces the number of bits required to encode voice See also pulse code modulation adjunct products Products for example the Adjunct Switch Application Interface that the INTUITY system administers via cut through access to the inherent management capabilities of the product its
46. floor e Rack mount hardware provided with the MAP 100P is on site containing loose items listed in Table 24 on page 88 and shown in Figure 26 on page 91 Table 24 Contents of the MAP 100P Rack Mount Hardware Part Quantity Factory Loose Installed technician installed Extension bracket 2 X Right side unit support guide 1 X Left side unit support guide 1 X Front panel handle 1 X Rack bezel 1 X Miscellaneous screws lock X washers clip nuts and mounting hardware Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 88 2 Assembling the Computer Assembling a Rack Mount MAP 100P Procedure A CAUTION Verify that the commercial cabinet is secured to the floor before mounting the MAP 100P to prevent accidental tipping Note Use Figure 26 on page 91 as a reference when you perform this procedure Ensure that you have the required tools Phillips set large Flatblade screwdriver Mounting screws and captive clip nuts provided with commercial cabinet 2 Remove the front bezel 3 Remove the cabinet mounting bracket from the left and right side of the unit eight screws 4 Reuse two screws to attach the extension bracket to the unit at the cabinet s depth dimension Note Adding the extension bracket provides the necessary depth required for the MAP 100P to fit into the cabinet 5 Fully extend the cabinet slides to the locked out positio
47. of printer connection either tighten the thumb screws or press the two wire retaining clips together until you hear them click into the lock slots on either side of the plug 11 Plug the AC power cable into a grounded wall outlet Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 129 2 Assembling the Computer Connecting the Printer Printer Pinouts Table 32 on page 130 shows pinouts for the 25 pin D subminiature connector for printer connection Table 32 Pinout Connections for a Printer Pin No Description Pin No Description 1 Strobe 10 Acknowledge 2 Data Bit 0 11 Busy 3 Data Bit 1 12 Paper Feed 4 Data Bit 2 13 Select 5 Data Bit 3 14 Auto Feed 6 Data Bit 4 15 Error 7 Data Bit 5 16 Init Printer 8 Data Bit 6 17 Select Printer 9 Data Bit 7 18 Ground Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 130 2 Assembling the Computer Connecting the Printer Configuring a Local Parallel Printer Lucent Technologies supports the following two parallel printers for connection to the system Okidata 320 Okidata Laser Contact your local Lucent Technologies representative if you want to connect a serial printer to the system Configuring the To configure the Okidata 320 printer do the following Okidata 320 Printer 1 Log in as root 2 Enter cvis menu The system displays
48. of the frame to the full extent of the slides Note The unit should lock in place 9 Install the cable restraint bar on the rear of the unit in the bottommost mounting holes Figure 31 on page 105 10 Secure the cable restraint bar with two 10 screws 11 From the front of the unit release the slide latching mechanism on the sides of the two top slides while simultaneously pushing in on the unit 12 Secure the unit into its mounting position with the two latches at the front top corners of the unit Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 108 2 Assembling the Computer Assembling the MAP 100C Figure 33 Multiple MAP 100Cs in a Common ESS Open Frame Front View Ea AORRARRAOORRCORRROOODOCIOANII PUTT Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 109 2 Assembling the Computer Assembling the MAP 100C Figure 34 Mounting Locations on the Common ESS Frame A10041 B A10040 B Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 110 2 Assembling the Computer Assembling the MAP 100C Installing the MAP 100C in a Commercial 24 Inch Pane
49. on the 7400A data module See Table UE en Data 41 on page 208 and Using the Front Panel in the 7400A Data Module 7 User s Manual 555 020 706 for details In the set interface option menu set the ANS ONLY option to YES Then select the other options as listed in Table 41 on page 208 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 207 4 Completing System Installation Connecting a Modem Table 41 7400A Data Module Option Settings Option Setting Baud rate 1200 and 9600 ANS AUTO BRK DISK LONG Cl OFF CH OFF CTS ON DCD Normal DSR ON DTR 50 Msec DTR FOLLOW LL OFF REMLOOP GRANT RI ON RL OFF 1 of 2 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 208 4 Completing System Installation Verifying Controlled Applications Table 41 7400A Data Module Option Settings Option Setting SIGLS DISC OFF TM OFF DONE YES 2of2 Verifying Controlled Applications Access to certain features is controlled by feature licensing limits The voice system keeps track of the total number of licenses purchased and currently in use for an application Note Contact your remote maintenance service center to modify license values Viewing Feature License Values To view all of the applications controlled by feature licensing 1 Log in as root 2 Enter cvis menu Intuity CONVERSANTO System Version 7 0 New System Ins
50. position the stabilizing feet The MAP 5P includes four stabilizing feet attached to the bottom of the chassis Position the stabilizing feet according to the following procedure 1 Place the MAP 5P right side up on its stabilizing feet A CAUTION Do not use the dress cover as a grip area to move or lift the MAP 5P 2 Firmly grasp a corner of the chassis to stabilize the unit 3 Turn the stabilizing feet out into position until they click as shown in Figure 11 on page 44 Ensure that each foot is fully extended into position See Proper Clearance Around the MAP 5P on page 56 for information about the proper placement of the MAP 5P Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 43 2 Assembling the Computer Assembling the MAP 5P Figure 11 Positioning the MAP 5P Stabilizing Feet Bottom View sccvfeet CUL 012396 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 44 2 Assembling the Computer Assembling the MAP 5P Key Components on the Front of the MAP 5P Figure 12 on page 45 shows the front view of the MAP 5P Use this figure to locate key components for the MAP 5P Figure 12 Front View of the MAP 5P with Dress Cover Removed Cartridge tape drive Diskette drive 5 o Oar WD Circuit card cage fan Reset switch Power switch Power indicator Speed indic
51. possibility of personal injury or death data interface process A software process that communicates with Script Builder applications database A structured set of files records or tables database field A field used to extract values from a local database and form the structure upon which a database is built database record The information in a database for a person product event etc The database record is made up of individual fields for each information item Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 286 Glossary database table database table A structure made up of columns and rows that holds information in a database Database tables provide a means of storing information that changes too often to hard code or store permanently in the transaction outline dB decibel DB database DBC database checking process DBMS database management system DC direct current DCE data communications equipment Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 287 Glossary DCP DCP digital communications protocol debug The process of locating and correcting errors in computer programs also referred to as troubleshooting default The way a computer performs a task in the absence of other instructions default owner The owner of a channel when no process takes owner
52. procedure to test remote alarm origination or if a significant amount of time has lapsed since administering the Alarm Management window 1 Start at the Alarm Management window Figure 69 on page 225 and press F8 Chgkeys 2 Press F1 Test alm The system displays the Alarm Origination Test menu Figure 70 on page 227 Figure 70 Alarm Origination Test Menu Review Latest Test Results 3 Select gt Execute Alarm Origination Test The system displays the Confirm window Figure 71 on page 228 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 227 4 Completing System Installation Activating Alarm Origination Figure 71 Confirm Window Alarm Origination tests may take up to 5 minutes to complete This test will be run in the background Press y to confirm Press n to cancel 4 Press Y Note Wait approximately 1 minute for the system to process the command 5 Select Review Latest Test Results The system displays the Alarm Origination Test Results window Figure 72 on page 229 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 228 4 Completing System Installation Activating Alarm Origination Figure 72 Alarm Origination Test Results Window Alarm Origination Test Results Thu Nou 7 09 56 04 1996 Negative acknowledgement of transmission 6 Verify that
53. used to group and organize other files or directories display errdata A command that displays system errors sent to the logger DMA direct memory address DNIS dialed number identification service DPR dial pulse recognition DSP digital signal processor Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 290 Glossary DTE DTE data terminal equipment DTMF dual tone multi frequency DTR data terminal ready dual 3270 links A feature that provides an additional physical unit PU for a cost effective means of connecting to two host computers The customer can connect a system to two separate FEPs or to a single FEP shared by one or more host computers Each link supports a maximum of 32 LUs dual tone multi frequency A touch tone sound that is an audio signal including two different frequencies DTMF feedback is the process of the switch providing this information to the system DTMF muting is the process of ignoring these tones which might be simulated by human speech when they are not needed for the application Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 291 Glossary dump space dump space An area of the disk that is fixed in size and should equal the amount of RAM on the system The operating system dumps an image of core memory when the system crashes The dump can
54. web browser to reach one of the following sites Click Documents and follow the instructions at the site e Organizations within Lucent Technologies http www cic lucent com e Lucent Technologies customers and others http www lucentdocs com Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 ix Copyright and Legal Notices Standing Orders You can be placed on a standing order list for this and other documents you may need Standing order will enable you to automatically receive updated versions of individual documents or document sets billed to account information that you provide For more information on standing orders or to be put on a list to receive future issues of this document call or write the Lucent Technologies Publications Center see Write Call or Fax page ix Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 x Contents Copyright and Legal Notices li IUE E rea po inc ic aad ale lk ao i eg hed ea Rc a dea Roe dn E e ii Acknowledgment uus see emu rere exe 9 EPELE EN RE RH E nd ii Me NN iat chat v xoa uot b ced i ane gh iara he ih en ar AIR Ae ud yd ii Limited Warranty iucusesase dec e ERR eR RE xA RS RR ERR eRe ara iv United States FCC Compliance Information llle iv Canadian Department of Communications DOC Interference Information v European Union Declaration of Conformity
55. xxxviii About This Book Using the Button Bar Using Hypertext Links Navigating with Double Arrow Keys Searching for Topics Displaying Figures Printing the Documentation Using the CD ROM Documentation The button bar can take you to the book s Index table of contents main menu and glossary It also lets you update your documents Click the corresponding button to jump to the section you want to read Hypertext links appear in blue underlined text These links are shortcuts to other sections or books The double right and double left arrows lt and at the top of the Acrobat Reader window are the go back and go forward functions The go back button takes you to the last page you visited prior to the current page Typically you use to jump back to the main text from a cross reference or illustration Acrobat has a sophisticated search capability From the main menu select Tools Search Then select Master Index If lines in figures appear broken or absent increase the magnification You might also want to print a paper copy of the figure for better resolution Note For information on purchasing printed copies of the documents see Obtaining Printed Versions of the Documentation on page xxxvii If you would like to read the documentation in paper form rather than on a computer monitor you can print all or portions of the online screens Intuity CONVERSANTO System Version 7 0 New System
56. 0 New System Installation 585 313 106 Issue 3 January 2000 160 3 Making Cable Connections Table 36 Tip Ring Consolidation Wiring and Pinouts Channel No 45 46 47 48 49 From IVC6 Jack Card No No 8 1 8 1 8 1 8 2 8 2 8 2 8 2 8 2 8 2 9 1 9 1 Pin No gt 0 O an fF 0o Oo wo Jack z p 0 O OO OO NNN Connecting the Tip Ring Circuit Card To 50 Pin Connector Pin No TorR Pin No 6 R44 20 2 T45 46 7 R45 21 4 T46 22 5 R46 47 3 T47 48 6 R47 23 2 T48 49 7 R48 24 4 T49 1 5 R49 26 9 of 14 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 161 3 Making Cable Connections Table 36 Tip Ring Consolidation Wiring and Pinouts Channel No 50 51 52 53 54 55 From IVC6 Jack Card No No 9 1 9 1 9 1 9 1 9 2 9 2 9 2 9 2 9 2 9 2 10 1 Pin No CO 0 an FF won QC nm Jack z p C m m nm NY mmm a lt lt Connecting the Tip Ring Circuit Card To T50 R50 T51 R51 T52 R52 T53 R53 T54 R54 T55 A N mo cc FN NY DD W 50 Pin Connector Pin No TorR Pin No 27 2 28 29 30 31 10 of 14 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 162 3 Making Cable Connections Table 36 Tip Ring Consolidation Wiring and Pinouts Channel No 56 57 58 59 60 From IVC6 Card No
57. 0 New System Installation 585 313 106 Issue 3 January 2000 174 3 Making Cable Connections Connecting Standard Circuit Cards Connecting Standard Circuit Cards A CAUTION Observe proper electrostatic discharge precautions when you handle computer components Wear an antistatic wrist strap that touches your bare skin and connect the strap cable to an earth ground This section provides the cable connectivity information for the CPU circuit cards that are included with every system External SCSI Connector Circuit Card Note The external SCSI connector circuit card is not available on the MAP 100P The external SCSI connector circuit card Figure 53 on page 176 provides an external SCSI connector and an active termination for the SCSI bus There is only one external SCSI connector circuit card installed on the system The external SCSI connector resides in the faceplate Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 175 3 Making Cable Connections Connecting Standard Circuit Cards Figure 53 External SCSI Connector Circuit Card and Active Terminator ne e 1 External SCSI interface connector e Ee cdcvpsi CJL 031997 2 Mouse interface connector 3 External SCSI active terminator The external active terminator requires considerable force to insert Insert it into the external SCSI adaptor before installing the adapter This allows you to examine an
58. 00C in a Common ESS Switching Equipment Single Bay Frame with mounting kit ED5A001 Note The Common ESS cabinet can hold one two or three MAP 100C Figure 33 on page 109 If you are installing only one MAP 100C itis recommended you begin installations at the bottom of the frame for better frame stability and earthquake protection Locate and attach the two support brackets A10040 B and A10041 B to the frame Figure 34 on page 110 beginning with the lowest frame location 2 Secure the two support brackets A10040 B and A10041 B with 12 Screws oh 3 Locate and attach the left and right mounting ear brackets A10036 A and A10037 A to the side plate of the unit Figure 29 on page 103 4 Secure the left and right mounting ear brackets A10036 A and A10037 A with 10 screws 5 Position the unit so that lower edge of the mounting ear brackets A10036 A and A10037 A rest on top of the support brackets 6 Use the four eye bolts located on the top of the unit to lift the unit with a mechanical lifting device and fasten them to the frame using three 12 24 screws on each side of the unit Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 107 2 Assembling the Computer Assembling the MAP 100C 7 Remove and discard the four eye bolts after the unit is secured to the frame 8 Release the two latches on the front top corners of the unit and slide the unit out the front
59. 024 x 1024 It is often rounded to one million menu Options presented to a user on a computer screen or with voice prompts MF multifrequency MHz megahertz Microsoft A manufacturer of software products primarily for IBM compatible computers mirroring A method of data backup that allows all of the data transactions to the primary hard disk drive to be copied and maintained on a second identical drive in near real time If the primary disk drive crashes or becomes disabled all of the data stored on it up to 1 2 billion bytes of information is accessible on the second mirrored disk drive Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 313 Glossary ms ms millisecond msec millisecond MS DOS A personal computer disk operating system developed by the Microsoft Corporation MTC maintenance process multifrequency Dual tone digit signalling similar to DTMF used for trunk addressing between network switches or by network operators multithreaded application A single process application that controls several channels Each thread of the application is managed explicitly Typically this means state information for each thread is maintained and the state of the application on each channel is tracked Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 314 Glossary NCP N NCP Network Control
60. 1 8 524163417 female 1 of 3 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 264 Cable and Adapter Ordering Numbers B Cable Connectivity Table 49 Cables Length Adapters Comcodes Serial Configurations Cable Adapter Length Comcode feet meters Modem extension cable 7 2 1 524161742 25 pin male to male 14 4 3 524161759 M25A 25 7 6 524161767 50 15 2 524161775 Modem extension cable 7 2 1 524080652 25 pin male to female 12 3 7 524080660 M25B 25 7 6 524080678 50 15 2 524080686 Parallel printer cable 25 pin male 7 2 1 524305000 to 36 pin male Terminal Printer 10 pin modular to Adapter 846362739 25 pin male Modem 10 pin modular to 25 pin Adapter 846362754 male 2 of 3 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 265 Cable and Adapter Ordering Numbers B Cable Connectivity Table 49 Cables Length Adapters Comcodes Serial Configurations Cable Adapter Length Comcode feet meters Modem 10 pin modular to 25 pin Adapter 846362762 female Terminal printer 8 pin modular to Adapter 403602717 25 pin male Modem 8 pin modular to 25 pin Adapter 403417538 male 3of3 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 266 Glossary Numerics 23B D 23 bearer communication and 1 data signaling channel on a T1 PRI circuit card 30B D 30 bearer communication
61. 10 10 10 10 10 10 10 10 10 10 10 Jack No m m m NNN a Hf HS SK Pin No O an A 0o Oo a ND fF Jack z 9 09 AR DP BP BP BR BR WOW WO wo Ww Connecting the Tip Ring Circuit Card To 50 Pin Connector Pin No TorR Pin No 5 R55 32 3 T56 33 6 R56 8 2 T57 34 7 R57 9 4 T58 10 5 R58 35 3 T59 36 6 R59 11 2 T60 37 7 R60 12 11 of 14 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 163 3 Making Cable Connections Connecting the Tip Ring Circuit Card Table 36 Tip Ring Consolidation Wiring and Pinouts From To 50 Pin Connector Channel IVC6 Jack Pin No Jack Pin No TorR PinNo No Card No No No 61 11 1 3 5 4 T61 13 11 1 4 5 5 R61 38 62 11 1 2 5 3 T62 39 11 1 5 5 6 R62 14 63 11 1 1 5 2 T63 40 11 1 6 5 7 R63 15 64 11 2 3 6 4 T64 16 11 2 4 6 5 R64 41 65 11 2 2 6 3 T65 42 11 2 5 6 6 R65 17 66 11 2 1 6 2 T66 43 12 of 14 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 164 3 Making Cable Connections Connecting the Tip Ring Circuit Card Table 36 Tip Ring Consolidation Wiring and Pinouts From To 50 Pin Connector Channel IVC6 Jack Pin No Jack PinNo TorR Pin No No Card No No No 11 2 6 6 7 R66 18 67 12 1 3 7 4 T67 19 12 1 4 7 5 R67 44 68 12 1 2 7 3 T68 45 12 1 5 7 6 R68 20 69 12 1 1 7 2 T69 46 12 1 6 7 7 R69 21 70 12 2 3 8 4 T70 22 12 2 4 8 5 R70 47 71 12 2 2 8 3 T71 4
62. 13 106 Issue 3 January 2000 103 2 Assembling the Computer Assembling the MAP 100C 11 From the front of the unit release the slide latching mechanism on the sides of the two top slides while simultaneously pushing in on the unit 12 Secure the unit into its mounting position with the two latches at the front top corners of the unit Note The 5ESS frame can hold one or two units depending on the type of application Figure 32 on page 106 Figure 30 Installing C Channel Brackets onto the Frame and the MAP 100C Install C channel to Slotted holes Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 104 2 Assembling the Computer Assembling the MAP 100C Figure 31 Installing the Cable Restraint Bar Cable Tie Down Locate Cable Restraint Bar 14 and 1 8 inches from top of unit Cable Restraint Bar Mounting Slots Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 105 2 Assembling the Computer Assembling the MAP 100C Figure 32 MAP 100C Units in a 5ESS Cabinet Front View Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 106 2 Assembling the Computer Assembling the MAP 100C Installing in a Common ESS Switching Equipment Single Bay Frame Use the following procedure to install the MAP 1
63. 136 connecting for MAP 40P 136 connecting for MAP 5P 136 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 352 Index circuit cards continued een the FIFO SIB synchronous host Ethernet LAN 173 174 external SCSI connector active terminator 177 description 175 location 175 view 176 maximum installed 134 slot assignments 241 view E1 T1 184 Ethernet LAN 173 174 remote maintenance 177 COM1 asynchronous port 167 connecting to DCE device 254 connecting to terminal 253 pinouts 168 using asynchronous port 167 COM2 190 configurations fixed assignment rules MAP 100C 247 MAP 100P 245 MAP 40P 243 MAP 5P 242 variable assignment rules MAP 100C 248 MAP 100P 246 MAP 40P 244 MAP 5P 242 connections 7400A and COM1 252 ADU and asynchronous SuperSerial 256 or SuperSerial circuit card 255 AT amp T Paradyne 3820 modem 190 COM1 250 COM and DCE device 254 COM1 and DTE device 253 COM and terminal 253 Pa ooue and asynchronous SuperSerial DCE port 251 serial port 248 system to AC power 186 U S Robotics modem 191 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 353 Index cooling systems MAP 100C 121 MAP 100P deskside 83 MAP 100P rack mount 100 MAP 40P 69 MAP 5P 54 DCE port connections 251 demarcation points LAN connectivity 20 non Lucent Technologies switch 19 PBX 19 script buil
64. 2 e Wrap the modular cable once around circuit card ferrites on each ferrite AYC30 each Wrap each modular cable twice through the toroid See Installing a Toroid on the MAP 40P on page 40 for general toroid installation procedures modular cable Attaching the MAP 40P Stabilizing Feet The MAP 40P is a deskside unit in a tower configuration It sits vertically on a small support base and requires that you attach the stabilizing feet The manufacturer attaches four screws to the bottom of the unit to use with the stabilizing feet See Figure 15 on page 60 for a view of the stabilizing feet Use a No 2 Phillips screwdriver to attach the stabilizing feet according to the following procedure 1 Remove the stabilizing feet from the plastic packet 2 Remove the paper surrounding the stabilizing feet Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 58 2 Assembling the Computer Assembling the MAP 40P 3 Place the unit bottom up 4 Turn the stabilizing feet upside down with wings up 5 Lower the stabilizing feet onto the mounting screws through the keyhole openings 6 Rotate the stabilizing feet until they are perpendicular to the unit Note See the manufacturer s instruction sheet included in the plastic packet for more information 7 Using a No 2 Phillips head screwdriver tighten the four mounting screws to secure the feet to the MAP 40P 8 Grip opposite c
65. 3S2 128 amp W0 Modem response OK Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 203 4 Completing System Installation Connecting a Modem 7 Disconnect the terminal 8 Connect the modem to the communication port COM port 1 or 2 The system activates the RTS CTS and LSD indicators Configuring the Use the following procedure to configure the U S Robotics through a U S Robotics terminal Modem Through a 7 Terminal 1 Connect a terminal to the U S Robotics modem 2 Refer to the documentation provided with the terminal and make sure that the terminal is acting as a DTE 3 Set the terminal line to 8 bits no parity and 1 stop bit 4 Set the baud rate of the terminal line to the required modem speed For example for the U S Robotics modem attached to the remote maintenance port set the terminal line to a baud rate of 9600 5 Enter AT on the terminal Modem response OK Note If the modem does not return OK the modem is unable to accept AT commands from the terminal Check the connection and the terminal setup Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 204 4 Completing System Installation Connecting a Modem 6 Enter the following AT command AT amp F1 amp D2 amp B0 amp S1S0 1S2 128 amp W0 Modem response OK 7 Disconnect the terminal 8 Connect the modem to the communication port COM port 1 or 2
66. 41 shows how the slots are numbered for each platform Table 44 Slot Numbering Platform ISA Numbering PCI Numbering MAP 5P ISA 2 through ISA 6 PCI 1 through PCI 3 MAP 40P ISA 1 through ISA 10 PCI 1 through PCI 3 MAP A00P ISA1 through ISA16 PCI 1 through PCI 3 slot 17 is a combination These are backplane slots 18 slot for the P5 200 MHz through 20 respectively CPU circuit card MAP 100C 1 through 20 PCI 1 through PCI 3 21 dedicated to CPU These are slots 23 through 25 22 reserved for external respectively SCSI Note Adeskside MAP 100P counts from the bottom to the top while the rack mount MAP 100P counts from left to right Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 241 Slot Assignments B Cable Connectivity Note The MAP 5P counts from top to bottom beginning with PCI 1 through PCI 3 and continuing with ISA 2 through ISA 6 Fixed Slot Assignment for MAP 5P The external SCSI connector circuit card slot assignment PCI slot 1 is fixed in the MAP 5P Variable Slot Assignments for MAP 5P The following circuit cards have variable slot assignments in the MAP 5P e Tip Ring circuit cards Remote maintenance circuit card Note These assignments are limited to the number of available slots on the MAP 5P backplane The SCSI controller circuit card must be installed in the MAP 5P as specified in Fixed Slot Assignment for MAP 5P on page 242 above
67. 5 If no backup is available reload the system software See Installing Base System Software Installing the Intuity CONVERSANT System Software and Installing the Optional Feature Software in your platform system maintenance book Check the diskette drive and confirm that it is empty Check the power connections Check the power supply by watching for hard disk access with the disk access light Reboot the system See Reboot the System in Common System Procedures in the ntuity CONVERSANT System Reference 585 313 205 4of4 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 239 B Cable Connectivity Overview This appendix provides procedures and illustrations for connections to the Switch network or terminals to help you make the connections made at those devices This appendix also details external connectivity and cabling from the computer platform to switches networks terminals and distant modems Table 48 on page 260 and Table 49 on page 264 at the end of this appendix list cable ordering numbers and lengths if you need to order cables Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 240 Slot Assignments B Cable Connectivity Slot Assignments Circuit cards are placed in the computer in locations called s ots Slots are accessible from the back of the computer Table 44 on page 2
68. 5 313 106 Issue 3 January 2000 125 2 Assembling the Computer Connecting the Keyboard Figure 38 MAP 100P Deskside Rear Cable Support Bracket 1 Rear cable support bracket Connecting the Keyboard The following information is valid for all platforms MAP 5P MAP 40P MAP 100P and MAP 100C A 6 pin female DIN receptacle is located in the rear of the computer The male plug is provided with the keyboard The connector assembly is keyed to provide proper alignment Figure 39 on page 127 shows the receptacle and plug Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 126 2 Assembling the Computer Connecting the Keyboard Figure 39 Circular DIN 6 Pin Connector for the Keyboard plcvkeyb CJL 022197 Keyboard Pinouts Table 31 on page 127 shows pinouts for the DIN receptacles for keyboard connection These receptacles are on the front and rear of the computer Table 31 Pinout Connections for the Keyboard Pin No Signal 1 Clock 1 Data 1 of 2 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 127 2 Assembling the Computer Connecting the Printer Table 31 Pinout Connections for the Keyboard Pin No Signal 3 Reset 4 Ground 5 5 Volts 2 of 2 Connecting the Printer A 25 pin D subminiature female receptacle provides a parallel printer interface Lucent Technologies recommend
69. 585 313 106 Issue 3 January 2000 178 3 Making Cable Connections Connecting Standard Circuit Cards Figure 55 AYC54 Remote Maintenance Circuit Card Faceplate RJ 11 tip ring connector line in User definable output UART DB9S connector Lock down screws RMB reset switch User definable input external UPS RMB AYC54 label fpr2rmb2 LJK 041597 Figure 56 on page 180 shows the faceplate of a remote maintenance circuit card without an internal modem AYC55 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 179 3 Making Cable Connections Connecting Standard Circuit Cards Figure 56 AYC55 Remote Maintenance Circuit Card Faceplate lt User definable output Lock down screws H UART DB9S RMB reset switch lt User definable input external UPS i 4 nve AYCSS label fpr2ambs LuK 043097 Setting the _ The remote maintenance circuit card is equipped with a BEC enable switch Resource Options Figure 55 on page 179 Ensure that this switch is set to the ON position Figure 57 on page 181 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 180 3 Making Cable Connections Digital Connections for MAP 40P MAP 100P and MAP 100C Figure 57 BEC Enable Switch JE swr2bec LJK 063097 Digital Connections for MAP 40P MA
70. 6 Issue 3 January 2000 336 Glossary SYS SYS UNIX system calls message class sysgen system generation System 75 An advanced digital switch supporting up to 800 lines that provides voice and data communications for its users System 85 An advanced digital switch supporting up to 3000 lines that provides voice and data communications for its users system administrator The person assigned the responsibility of monitoring all Intuity CONVERSANT system software processing performing daily system operations and preventive maintenance and troubleshooting errors as required system architecture The manner in which the Intuity CONVERSANT system software is structured Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 337 Glossary system message system message An event or alarm generated by either the Intuity CONVERSANT system or end user process system monitor A component of the Intuity CONVERSANT system that tests to verify that each incoming telephone line and its associated Tip Ring or T1 circuit card is functional Through the System Monitor component you are able to see displays of the Voice Channel and Host Session Monitors A digital transmission link with a capacity of 1 544 Mbps table See database table tag image file format A format for storing and exchanging digital image data associated with fax modem data transfers and other applica
71. 7 0 New System Installation 585 313 106 Issue 3 January 2000 151 3 Making Cable Connections Connecting the Tip Ring Circuit Card 5 Using the connector provided attach the 25 pair high density cable to the 356B adapter 6 Snap the 356B adapters into the adapter bracket Ensure the modular cords are inside at the bottom of the adapter clip Note The 356B adapters can be removed by spreading the bracket sides apart A CAUTION The 25 pair high density cables will dress down from the adapter brackets in a deskside configuration The cables will dress to either side of the MAP 100P in a rack mounted configuration Note Ina properly installed rack mount configuration the 25 pair Tip Ring cables will crisscross and tie into the rear cabinet corner This reduces stress on the connectors and diminishes interference when pulling the shelf forward 7 Secure the 25 pair cable connector hood to the adapter bracket using two 8 inch cable ties 8 Connect the grounding wire located on the end of the adapter bracket Table 36 on page 153 shows the numbering scheme for connecting the short modular cords provided with the Tip Ring cards to the Tip Ring distribution panel Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 152 3 Making Cable Connections Table 36 Tip Ring Consolidation Wiring and Pinouts Channel No 1 From IVC6 Jack Card No No 1 1 1 1 1 1 1 1 1 1 1 1
72. 8 13 of 14 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 165 3 Making Cable Connections Connecting the Tip Ring Circuit Card Table 36 Tip Ring Consolidation Wiring and Pinouts From Channel IVC6 Jack Pin No Jack Pin No No Card No No No 12 2 5 8 6 72 12 2 1 8 2 12 2 6 8 7 50 Pin Connector TorR Pin No R71 23 T72 49 R72 24 14 of 14 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 166 3 Making Cable Connections Connecting Asynchronous Devices Connecting Asynchronous Devices There are two ways to connect the computer to a terminal modem or other DTE or DCE device via an asynchronous link e Using COM1 e Using the additional asynchronous ports on the asynchronous SuperSerial circuit card Note The computer provides two asynchronous ports COM1 and COM2 However COM2 is reserved for remote maintenance by Lucent Technologies personnel and is not available for asynchronous connections Using COM1 A 9 pin D subminiature male connector is provided on the rear of the unit for COM1 See Table 37 on page 168 for COM locations specific to your platform Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 167 3 Making Cable Connections Connecting Asynchronous Devices Table 37 COM1 Connector Locations per Platform Platform Figure Re
73. AN circuit cards use PCI slots 2 3 asynchronous SuperSerial circuit card SSP circuit card Note These assignments depend on how many cards have been installed These rules presume that the required circuit cards are placed in the MAP 40P as specified in Fixed Slot Assignments for MAP 40P on page 243 The following rules apply to the placement of optional cards in the MAP 40P A maximum of seven Tip Ring circuit cards is supported All other circuit cards are supported as one per system Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 244 Slot Assignments B Cable Connectivity e For each SSP circuit card installed you give up capacity for one Tip Ring circuit card e Tip Ring circuit cards are assigned slots sequentially starting with slot 1 Tip Ring circuit cards must be placed in contiguous slots e Install the SSP circuit card if provided in the slot that is one slot higher than the highest numbered Tip Ring circuit card e Ifthe system uses an SSP circuit card install a TDM bus cable to connect all Tip Ring circuit cards with the SSP circuit card Install terminating resistors to the circuit cards on each end of the TDM bus cable Remove the terminating resistors from all other circuit cards Fixed Slot Assignments for the MAP 100P The MAP 100P is equipped with a 20 slot backplane The slots count from bottom to the top on deskside units and from left to righ
74. BTC344M Intuity CONVERSANT V7 Administration Overview CD ROM e For application developers BTC128H Introduction to Script Builder Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xxxvi About This Book Related Resources BTC166H Introduction to Voice Work BTC204H Intermediate Voice Work BTC301H Advanced CONVERSANT Programming Documentation Appendix A Documentation Guide in ntuity CONVERSANT System Version 7 0 System Description 585 313 204 describes in detail all books included in Intuity CONVERSANT documentation library and referenced in this book Note Always refer to the appropriate book for specific information on planning installing administering or maintaining an Intuity CONVERSANT system Additional Suggested Documentation Itis suggested that you also obtain and use the following book for information on security and toll fraud issues e GBCS Products Security Handbook 555 025 600 Obtaining Printed Versions of the Documentation See Documentation Ordering Information on page ix of Copyright and Legal Notices for information on how to purchase Intuity CONVERSANT documentation in printed form You can also print documentation locally from the CD ROM see Printing the Documentation on page xxxix Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xxxvii About This Book Using the CD ROM
75. C10 modular cable cable once around Alternate to 3 inch cord each ferrite length for every third installed circuit card to reduce ferrite congestion Figure 20 on page 74 LAN cable Place 1 ferrite on each Wrap the cable once cable around each ferrite Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 86 2 Assembling the Computer Assembling a Rack Mount MAP 100P Table 23 MAP 100P Ferrite Installation Using the AYC30 Tip Ring Circuit Card Component Location Cabling LAN cable Place one ferrite on each Wrap the cable cable once around each ferrite Tip Ring circuit card Place two ferrites on Wrap the modular AYC30 each modular cable cable once Alternate to 3 inch cord around each length for every third ferrite installed circuit card to reduce ferrite congestion Figure 20 on page 74 The MAP 100P Rack Mount Installation Procedures The MAP 100P mounts into a 19 inch commercial cabinet Before beginning verify the following Atleast two installers are available to mount the MAP 100P into the rack The cabinet equipment mounting rails are between 28 30 inches deep Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 87 2 Assembling the Computer Assembling a Rack Mount MAP 100P The cabinet height will accommodate the number of units that need to be mounted The commercial cabinet is secured to the
76. Documentation Using the CD ROM Documentation Setting the Default Magnification Adjusting the Window Size Hiding and Displaying Bookmarks Lucent Technologies ships the documentation in electronic form Using the Adobe Acrobat Reader application you can read these documents on a Windows PC on a Sun Solaris workstation or on an HP UX workstation Acrobat Reader displays high quality print like graphics on both UNIX and Windows platforms It provides scrolling zoom and extensive search capabilities along with online help A copy of Acrobat Reader is included with the documents Note When viewing documents online it is recommended that you use a separate platform and not the Intuity CONVERSANT system You can set your default magnification by selecting File Preferences General We recommend the Fit Page option On HP and Sun workstations you can control the size of the reader window by using the geometry argument For example the command string acroread geometry 900x900 mainmenu pdf opens the main menu with a window size of 900 pixels square By default the document appears with bookmarks displayed on the left side of the screen The bookmarks serve as a hypertext table of contents for the chapter you are viewing You can control the appearance of bookmarks by selecting View Page Only or View Bookmarks and Page Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000
77. Getting Started System Installation Checklist Table 7 MAP Hardware Installation Checklist Preassembled System Task Task Description Comments 11 Assemble the platform 12 Make cable Switch network connections asynchronous connections are included These MUST be made prior to powering up 13 Verify power rating Fuse rating and type on the MAP 100P Ch 2 3 Section Assembling the MAP 5P on page 42 Assembling the MAP 40P on page 56 Assembling the Deskside MAP 100P on page 70 Assembling a Rack Mount MAP 100P on page 84 or Assembling the MAP 100C on page 100 Making Cable Connections and Power Up the System on page 134 Powering Up the System on page 185 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 28 1 Getting Started System Installation Checklist Table 7 MAP Hardware Installation Checklist Preassembled System Task Task Description Comments Ch Section 14 Connect the MAP to 3 Making Cable Connections the power service and Power Up the System and power up on page 134 15 Verify the system 4 Chapter 4 Completing setup screen is System Installation correct if necessary 16 Administer the Administer modem 4 Connecting a Modem on modem for remote on systems using page 189 administration COM for remote administration 5of8 Intuity CONVERSANTO System Version 7 0 New System
78. January 2000 258 Making a Direct Connection from the Asynchronous SuperSerial Circuit Card to 715 Terminal B Cable Connectivity or Other DCE Devices Making a Direct Connection from the Asynchronous SuperSerial Circuit Card to 715 Terminal or Other DCE Devices See Figure 84 on page 259 to make a direct connection from the serial interface circuit card to a 715 terminal or other DCE devices Figure 84 Direct Connection to 715 Terminal or Other DCE Devices cycv e06 LJK 062398 1 1 SuperSerial circuit card 7 Public Switched Telephone Network 2 Octopus cable 8 Remote location 3 25 pin modular adapter 9 M8AJ 87 cable 4 Modem 10 DB 95 to DB 25P adapter 5 House wiring 11 715 terminal or other DCE device 6 Cross connect field Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 259 Cable and Adapter Ordering Numbers B Cable Connectivity Cable and Adapter Ordering Numbers Table 48 on page 260 list cables adapters and ordering numbers for the Tip Ring voice connections Note The AYC26 circuit card is used for Australian installations Table 48 Cable Types and Lengths for Tip Ring Voice Connections Type Length feet meter ED Number G37A F to M 15 4 6 ED5P208 30 G37B F to M 20 6 1 ED5P208 30 G37C F to M 25 7 6 ED5P208 30 G37D F to M 30 9 1 ED5P208 30 G37E F to M 35 10 7 ED5P208 30 G37F F to M 40 2
79. Lucent Technologies Bell Labs Innovations Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 108647348 January 2000 Issue 3 Copyright and Legal Notices Copyright Copyright 2000 by Lucent Technologies All rights reserved Printed in the USA This material is protected by the copyright laws of the United States and other countries It may not be reproduced distributed or altered in any fashion by any entity either internal or external to Lucent Technologies except in accordance with applicable agreements contracts or licensing without the express written consent of the Business Communications Systems BCS Global Learning Solutions GLS organization and the business management owner of the material Acknowledgment This document was prepared by the GLS organization of the BCS division of Lucent Technologies Offices are located in Denver CO Columbus OH Middletown NJ and Basking Ridge NJ USA Trademarks Lucent Technologies has made every effort to supply the following trademark information about company names products and services mentioned in the Intuity CONVERSANT documentation library e Adobe Systems Inc Trademarks Adobe Acrobat AT amp T Registered trademarks Truevoice Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 ii Copyright and Legal Notices CLEO Communications Trademarks LINKix e Ha
80. MAP 100P Figure 27 on page 93 shows a front view of a rack mount MAP 100P Table 25 on page 94 contains a brief description of each key component accessible on the front of the unit Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 92 2 Assembling the Computer Assembling a Rack Mount MAP 100P Figure 27 Front View of a Rack Mount MAP 100P with Front Bezel Removed OGD OD OS 1 Circuit card cage fan assembly 10 Cartridge tape drive 2 Disk activity indicator per SCSI ID 11 Reset push button 3 Power on LED 12 Hard disk drive 5 4 Power supply fault LED 13 Hard disk drive 4 5 Card cage fan fault LED 14 Hard disk drive 3 6 Fan fault LED for right fan 15 Hard disk drive 2 7 Fan fault LED for left fan 16 Hard disk drive 1 8 SCSI external active terminator 17 Hard disk drive 0 9 Diskette drive Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 93 2 Assembling the Computer Assembling a Rack Mount MAP 100P Table 25 Components on the Front of the Rack Mount MAP 100P Component Circuit card cage fan Disk activity indicator per SCSI ID Power on LED Power supply fault LED Card cage fan fault LED
81. MAP 40P Figure 18 Side View of MAP 40P with Locations of Peripheral Drive Devices Q amp r e s vq q Us vq qp qf Us Ug RCE ECRCEC mpmxtopv KLC 082197 1 Power supply 5 Diskette drive 2 Backplane 6 Circuit card cage fans 3 Empty peripheral bay 7 Hard disk drive 0 4 Cartridge tape drive 8 Hard disk drive 1 if used Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 68 2 Assembling the Computer Key Components on the Front of the MAP 40P Cooling System for MAP 40P Air must circulate inside and around the computer chassis to prevent components from overheating which can cause system malfunctions Interior fans and proper clearance around the chassis are two ways to maintain proper temperatures within the computer Interior Fans The interior fans help maintain air flow in the computer to prevent components from overheating which can cause components to malfunction Table 17 on page 69 contains a description of each interior fan Table 17 MAP 40P Interior Fans Fan Name Description Note Circuit Card Cage Air flows through the circuit MAP 40P has 2 Fan card cage fan and exits fans See Figure through vents in the back of 18 on page 68 for the computer location Power Supply Fa
82. NVERSANT system for new installation supports PCI Ethernet LAN circuit cards The type of cable you use to connect the Ethernet LAN circuit card to the customer s LAN depends on the connection already in use for the LAN This cable connection can be one of three types e Thin Ethernet BNC Thick Ethernet AUI e 8 pin modular connector Tbase or twisted pair A caution Do NOT cable the Ethernet LAN circuit card before you power up Doing so can disturb the customer s existing LAN Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 172 3 Making Cable Connections Connecting the LAN Circuit Card The system supports two versions of the PCI Ethernet LAN circuit card e SMC8432 SMC9332 SMC8432 Circuit Card The SMC8432 ethernet LAN circuit card is a 10 Mbps circuit card Figure 51 on page 173 shows the SMC8432 Ethernet LAN circuit card connector Figure 51 SMC8432 Ethernet LAN Circuit Card Connector cdcvpclb LJK Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 173 3 Making Cable Connections Connecting the LAN Circuit Card SMC9332 Circuit Card The SMC9332 Ethernet LAN circuit card is a 10 100 Mbps circuit card Figure 52 on page 174 shows the SMC9332 Ethernet LAN circuit card connector Figure 52 SMC9332 Ethernet LAN Circuit Card Connector cdcvpcla LJK C Intuity CONVERSANTO System Version 7
83. P 100P and MAP 100C A digital T1 E amp M or E1 CAS circuit trunk allows the system to connect to digital network facilities such as a central office CO switch Digital connections between a DEFINITY switch and the system can be through PRI T1 E amp M E1 CAS line side T1 or line side E1 E1 or LSE1 reduces the required hardware to only one E1 circuit card and part an SSP circuit card T1 or LST1 requires one T1 circuit card and part of an SSP circuit card per 24 channels of digital service The AYC21 circuit card may be used for either E1 or T1 services Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 181 3 Making Cable Connections Digital Connections for MAP 40P MAP 100P and MAP 100C Central Office Connection E1 T1 Circuit Cards For new system installations the system supports the AYC21 E1 T1 circuit cards You can connect the E1 T1 circuit card to the standard T1 carrier directly to a DS1 terminal block or through the following types of customer premise equipment e Channel service unit CSU e Automatic call distributor ACD Private branch exchange PBX You must use a CSU if any of the following situations applies to your system setup e The system is more than 200 meters 655 ft from the signal source The signal source may be a DSX or the last T1 repeater In this case the CSU regenerates the received signal and properly attenuates the t
84. Platform 1 Connect one end of a 9 to 25 pin cable to the 9 pin COM2 port on the chassis 2 Connect the other end of the 9 to 25 pin cable to the U S Robotics modem Once connected AA TR and CS on the U S Robotics modem should be on Configuring the Modem To configure a modem do the following 1 Log in as root 2 Enter cvis menu 3 The system displays the Voice System Administration menu Figure 59 on page 192 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 191 4 Completing System Installation Connecting a Modem Figure 59 Voice System Administration Menu Voice System Administration pplication Package Administration Configuration Management Feature Packages Reports Script Builder Applications Switch Interfaces System Monitor Unix Management Exit 4 Select gt UNIX Management gt Modem Terminal Administration gt Install Modem Terminal Software 5 Press ENTER Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 192 4 Completing System Installation Connecting a Modem Configuring the 3820 Modem via Its Control Panel The system displays the Install Modem Terminal Window Figure 60 on page 193 Figure 60 Install Modem Terminal Window Install Modem Terminal Device Serial Port Number Speed 6 Enter modem in the Device field 7 Enter dev tty00 in the Serial
85. Port Number field 8 Enter 19200 in the speed field 9 Press F3 Save 10 Press F6 Cancel until you return to the Voice System Administration menu Figure 59 on page 192 Use the procedures in the following sections to configure the 3820 modem via its control panel Once configured follow instructions to save the configuration so that if the modem loses power you will not need to repeat these configuration steps Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 193 4 Completing System Installation Connecting a Modem The configuration process can be divided into the following procedures e Selecting the UNIX dial default factory configuration Setting the Async DTE rate to the required speed e Setting the DTR action and the DSR control to standard RS 232 Setting the error control mode to buffer mode Using the Diagnostic Control Panel on the 3820 Modem The 3820 modem has a Diagnostic Control Panel DCP which is the user interface to the modem Table 40 on page 194 shows how to use the keys on the DCP Table 40 Key Functions on the 3820 Modem Diagnostic Control Panel Key Function Up arrow Moves up one level from the current display Double up arrow Returns the display to the top level menu Left Arrow Moves the cursor or display to the left Right Arrow Moves the cursor or display to the right F1 F2 F3 Selects items displayed directly above each key I
86. Program NEBS Network Equipment Building Standards NEMA National Electrical Manufacturers Association netoos network out of service state NetView An optional feature package that transmits high priority major or critical messages to the host as operator generated alerts OGAs over the 3270 host link The NetView Alarm feature package does not require a dedicated LU next generation Tip Ring AYC30 circuit card An analog circuit card with six channels Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 315 Glossary NFAS NFAS non facility associated signalling NFS network file sharing NGTR next generation Tip Ring AYC30 circuit card NM API Network Management Application Programming Interface NMVT network management vector transport nonex nonexistent state nonindexed table A table that can be searched only in a sequential manner and not via a field name Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 316 Glossary nonmasked event nonmasked event An event that must be sent to the application Generally an event is nonmaskable if the application would likely encounter state transition errors by trying to it NRZ non return to zero NRZI non return to zero inverted null value An entry containing no value A field containing a null value is normally displayed as b
87. Types of Remote Maintenance Circuit Cards 000000 ee 178 Setting the Resource Options 00002ee eee ere TI 180 Digital Connections for MAP 40P MAP 100P and MAP 100C bide EE 181 Central Office Connection E1 T1 Circuit Cards TOT TEETE TET 182 Connecting T1 Circuit Cards to a CSU 2 ee 183 Powering Up the System 2 22 es ee ER 185 Connecting the System to the AC Power Supply 20 0005 186 4 Completing System Installation 188 WONION a oec prox Aere osito soe ades boi be qe be dee doe Pe Be Mee e 188 Registering Your System 22e 189 Connecting a Modem e eg rode ok oe NE qe OU EUR OR oe eS 189 Connecting the 3820 and U S Robotics Modems 0 045 190 Connecting the 3820 Modem to the Platform 2000005 190 Connecting the U S Robotics Modem to the Platform 191 Configuring the Modem iiis deseaba Rr Ro RR X RR ARR X 191 Configuring the 3820 Modem via Its Control Panel 193 Configuring the 3820 Modem via a Terminal 0000 eee ue 202 Configuring the U S Robotics Modem Through a Terminal 204 Connecting the 7400A Data Module 0 0c eee eee seen 205 Setting up a Terminal to Log In Remotely to the Lucent Intuity System via a 7400A Data Module 0 0 cece eee 205 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xviii C
88. apacity data storage retrieval device that can be used to transfer large amounts of information onto high density magnetic cartridge tape based on a predetermined format This tape can be removed from the system and stored as a backup or used on another system CAS channel associated signalling Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 279 Glossary caution caution An admonishment or advisory statement used in Intuity CONVERSANT system documentation to alert the user to the possibility of a service interruption or a loss of data CCA call classification analysis CDH call data handler process CELP code excited linear prediction central office An office or location in which large telecommunication devices such as telephone switches and network access facilities are maintained These locations follow strict installation and operation requirements central processing unit See processor Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 280 Glossary CGEN CGEN Voice system general message class channel See port channel associated signaling A type of signaling that can be used on E1 circuit cards It occurs on channel 16 CICS Customer Information Control System circuit card upgrade A new circuit card that replaces an existing card in the platform Usually th
89. ation 585 313 106 Issue 3 January 2000 82 2 Assembling the Computer Assembling the Deskside MAP 100P Table 21 Components on the Rear of the Deskside MAP 100P Component Description Callout number CPU Slot 17 P5 200 MHz CPU with COM1and 11 parallel port connectors Remote Provides access for remote 12 maintenance maintenance circuit card ISA slot 16 3 of 3 Note If your system is equipped with the RAID optional software the RAID controller circuit card is located in Slot 19 PCI slot 2 Cooling System for the Deskside MAP 100P The cooling system for the MAP 100P includes two fans One fan is located at the top of the circuit card cage area on deskside units Figure 23 on page 7T Another cooling fan is located in the bottom circuit card cage area on deskside units Figure 23 on page 77 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 83 2 Assembling the Computer Assembling a Rack Mount MAP 100P The fans maintain air flow in the unit to prevent components from overheating which can cause a component to malfunction To prevent overheating you must also maintain adequate clearance on all sides the unit so that air can circulate Continue with the following procedures 1 Connecting the Monitor on page 121 2 Connecting the Keyboard on page 126 3 Connecting the Printer on page 128 Assembling a Rack Mount MAP 100P Figure 25 on page 85 sh
90. ator Disk activity indicator sccvfvi RPY 101497 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 45 2 Assembling the Computer Assembling the MAP 5P Table 9 on page 46 contains a brief description of each key component shown on the front of the MAP 5P Table 9 Key Componenis on the Front of MAP 5P Component Description Callout Number Cartridge Tape The cartridge tape drive is a peripheral 1 Drive device used to back up and restore files from a tape cartridge Diskette Drive The diskette drive is a peripheral device 2 used to provide storage and random access to the operating system application software and speech data Circuit Card The circuit card cage fan maintains air 3 Cage Fan flow inside the computer to prevent overheating Reset Switch The reset switch is used to reset the 4 computer Power Switch The power switch is used to turn the 5 computer on and off 1 of 2 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 46 2 Assembling the Computer Assembling the MAP 5P Table 9 Key Componenis on the Front of MAP 5P Component Description Callout Number Power Indicator The power indicator light is green when 6 the power is on Speed Indicator The speed indicator light is green when 7 the power is on Disk Activity The disk activity indicator light is green 8 Indicator when the hard di
91. be fetched after rebooting to help in analyzing the cause of the crash E E amp M Ear and Mouth E1 T1 Digital telephony interfaces commonly called trunks E1 is an international standard at 2 048 Mbps T1 is a North American standard at 1 544 Mbps Ear and Mouth A common T1 trunking protocol for connection between two switches EBCDIC Extended Binary Coded Decimal Interexchange Code Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 292 Glossary echo cancellation echo cancellation The process of making the channel quiet enough so that the system can hear and recognize WholeWord and dial pulse inputs during the prompt See also barge in ECS Enterprise Communications Server editor system A system that allows speech phrases to be displayed and edited by a user See Graphical Speech Editor EFT Enhanced File Transfer EIA Electronic Industries Association EISA Extended Industry Standard Architecture EMI electromagnetic interference Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 293 Glossary enhanced basic speech enhanced basic speech Pre recorded speech available from Lucent Technologies in several languages Sometimes called standard speech Enhanced File Transfer A feature that allows the transferring of files automatically between the Intuity CONVERSANT s
92. bs 17 5 in 13 in with 21 in stabilizing feet MAP 100P 45 4 kg 48 3 cm 30 5 cm 55 9 cm Deskside 100lb 19 in 12 in 22 in unit 1 of 2 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 5 1 Getting Started Before You Arrive on Site Table 2 Platform Weight and Space Considerations Platform Weight Height Width Depth MAP 100P 96 kg 30 5 cm 48 3 cm 55 9 cm Rack mount 80 Ib 12 in 19 in 22 in MAP 100C 63 kg 61 cm 57 4 cm 45 7 cm 140 Ibs 24 in 22 6 in 18 in 20f2 Add 7 6 cm 3 in to accommodate rear chassis cable support bracket If re quired add 10 2 cm 4 in to accommodate 356B adapter and mounting clip Table 3 on page 6 lists the approximate weight size height and depth for the monitor keyboard and if included with shipment a printer Table 3 Peripheral Weight and Space Considerations Peripheral Weight Height Width Depth Monitor 6 7 kg 34 cm 33 cm 37 cm 15 Ibs 13 5 in 13 in 14 5 in Keyboard 2 3 kg 6 4 cm 48 cm 20 5 cm 5 Ibs 2 5 in 19 in 8 in 1 of 2 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 6 1 Getting Started Before You Arrive on Site Table 3 Peripheral Weight and Space Considerations Peripheral Weight Height Width Depth Printer 9 kg 12 6 cm 40 3 cm 27 7 cm 20 Ibs 5 in 16 in 11 in 2 of 2 A printer is not necessarily or
93. cation analysis A process that enables application designers to use information available within the system to classify the disposition of originated and transferred calls Intelligent CCA is provided with the system Full CCA is an optional feature package call data event A parameter that specifies a list of variables that are appended to a call data record at the end of each call call data handler process A software process that accumulates generic call statistics and application events called party number The number dialed by the person making a telephone call Telephone switching equipment can use this number to selectively route an incoming call to a particular department or agent caller The party who calls for a service gets connected to the Intuity CONVERSANT system and interacts with it As the Intuity CONVERSANT system can also make outbound calls for service the caller can also be the person who responds to those outbound calls Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 278 Glossary call flow call flow See transaction call progress tones Standard telephony sounds that indicate the status of the call These sounds include busy fast busy ringback reorder etc card cage An area within a Intuity CONVERSANT system platform that contains and secures all of the standard and optional circuit cards used in the system cartridge tape drive A high c
94. ch between system hardware for example Tip Ring and SSP circuit cards and data storage devices for example hard disk etc voice response unit A computer connected to a telephone network that can play messages to callers recognize caller inputs access and update a databases and transfer and monitor calls Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 347 Glossary voice system administration voice system administration The means by which you are able to administer both voice and nonvoice related aspects of the system VPC voice processing co marketer VROP voice response output process VRU voice response unit W warning An admonishment or advisory statement used in Intuity CONVERSANT system documentation to alert the user to the possibility of equipment damage Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 348 Glossary WholeWord speech recognition WholeWord speech recognition An optional feature available in several languages based on whole word technology that can recognize the numbers one through zero yes and no the key words This feature is reliable regardless of the individual speaker This feature can identify the key words when spoken in phrases with other words A string of key words called connected digits can be recognized During the prompt announcement the
95. ctrician as appropriate The Load Number LN assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop that is used by the device to prevent overloading The termination on a loop can consist Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 18 1 Getting Started Points of Demarcation of any combination of devices and is subject to only one requirement the total of the Load Numbers of all devices cannot exceed 100 Points of Demarcation A demarcation point defines the extent of Lucent Technologies responsibilities for a product Beyond this point the customer is responsible for providing overall service When installing a CONVERSANT system you must be aware of the following demarcations e Non Lucent Technologies switches or PBXs Local area network LAN connectivity e CONVERSANT Script Builder FAX Actions demarcation Non Lucent Technologies Switch or PBX Demarcation Lucent Technologies service technicians dispatched for CONVERSANT system installation are not responsible for making any connections directly to switches or PBXs not maintained by Lucent Technologies Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 19 1 Getting Started Points of Demarcation Note Lucent Technologies recommends joint acceptance testing for systems integrated with non Lucent Technologi
96. d Before You Arrive on Site Table 5 on page 9 lists the power requirements for the printer and monitor Table 5 Power Requirements for the Printer and Monitor Attribute Printer Monitor Volts AC VAC 115 VAC 596 110 240 VAC auto sensing Hertz Hz 50 60 50 87 Phase Single Single Amps US 4 3 0 fused Amps 1 5 fused International Input cords NEMA 5 15P NEMA 5 15P Unit input IEC 320 inlet IEC 320 inlet receptacles National Electrical Manufacturer s Association In addition to the above power requirements you must also Locate each unit and printer within 2 meters 6 feet of its power receptacle Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 9 1 Getting Started Safety Precautions e Keep the communication cables separate from the power cables Install communication and power cables in accordance with National Electrical Codes NEC Use the AC power output receptacle on the back of the unit for a video monitor only Never plug any other device into this receptacle A CAUTION Use only shielded cables and equipment in conjunction with the computer to maintain safe levels of electromagnetic compatibility Safety Precautions There are safety areas that you must be aware of and take the necessary precautions These areas are e Protecting circuit cards against electrostatic discharge ESD damage System grounding Int
97. d name that has been indexed industry standard architecture A PC bus standard that allows processors and other circuit cards to communicate with each other INIT voice system initialization message class initialize To start up the system for the first time inserv in service state Integrated Services Digital Network A network that provides end to end digital connectivity to support a wide range of voice and data services Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 304 Glossary Integrated Voice Processing IVP circuit card Integrated Voice Processing IVP circuit card The IVP6 circuit card that provides Tip Ring connections The NGTR AYC30 card also provides the same functions intelligent CCA Monitoring the line after dialing is complete to determine whether a busy reorder fast busy or other failure has been encountered It also recognizes when the extension is answered or if the extension is not answered after a specified number of rings The monitoring capabilities are dependent on the network interface circuit card and protocol used interface The access point of a system With respect to the Intuity CONVERSANT system the interface is designed to provide you with easy access to the software capabilities interrupt The termination of voice and or telephony functions when some condition occurs Intuity Response Application Programming Interface A libra
98. d straighten the faceplate if necessary so that electromagnetic Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 176 3 Making Cable Connections Connecting Standard Circuit Cards compatibility will be maintained FCC Part 15 The active terminator must remain on the external SCSI connector circuit card whenever the system is in operation Remote Maintenance Circuit Card The remote maintenance circuit card enables remote diagnostics of basic system components Figure 54 on page 177 There is one remote maintenance circuit card installed on the system Figure 54 Remote Maintenance Circuit Card Factory use only platform reset connector pc Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 177 3 Making Cable Connections Connecting Standard Circuit Cards Types of namote The Lucent Intuity system supports remote maintenance circuit cards Maint ircuit OMS E OU With an internal modem AYC54 e Without an internal modem AYC55 You can determine the type of remote maintenance circuit card installed on you system by viewing the faceplate Figure 55 on page 179 shows the faceplate of a remote maintenance circuit card with an internal modem AYC54 Note The AYC54 remote maintenance circuit card can be connected to an external modem Intuity CONVERSANTO System Version 7 0 New System Installation
99. d that use of this electronic data delivery System cannot cause harm to an end user s computing system and will not assume any responsibility for problems that may arise with a user s computer system while accessing the data in these document Every effort has been made to make sure that this document is complete and accurate at the time of release but information is subject to change United States FCC Part 15 Class A statement This equipment has been tested and found to a e comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 iv Copyright and Legal Notices Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Canadian This digital apparatus does not exceed the Class A limits for radio noise Department of emissions set out in the radio interference regulations of the Canadian Communications Aes DOC Interference Department of Communication
100. dapters or line splitters enable you to use multiple channels in modular cords 885A Adapter Using the 885A adapter or line splitter Figure 43 on page 141 to connect the IVC6 Tip Ring circuit card to the telephone line enables you to use all three channels in the 6 pin conductor modular cord Note Be sure to record the circuit card slot number and telephone extension numbers on the adapter Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 140 3 Making Cable Connections Connecting the Tip Ring Circuit Card Figure 43 How to Use the 885A Adapter with a Tip Ring Circuit Card 1 AYC10 faceplate 2 Interconnects RJ25C between AYC10 and 885A adapter 3 Connect to RJ11 on customer premise equipment n hicv885a CJL 031997 356B Adapter Using the 356B adapter or line splitter Figure 44 on page 142 to connect the IVC6 Tip Ring circuit card to the telephone line enables you to use eight 6 pin conductor modular cords Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 141 3 Making Cable Connections Connecting the Tip Ring Circuit Card Note Be sure to record the circuit card slot number and telephone extension numbers on the adapter Note The 356B adapter is not used with the MAP 5P Figure 44 Tip Ring Circuit Card Distribution Hardware Assembly Adapter clip 356B adapter Groun
101. der fax actions 21 deskside MAP 100P 74 MAP 40P 58 MAP 5P 43 diagnostic control panel AT amp T Paradyne 3820 194 digital connections E1 T1 circuit card 182 types 181 E1 T1 circuit cards connecting to the T1 carrier 182 view 184 electromagnetic compatibility EMC description 35 ferrite placement MAP 100P deskside 71 86 MAP 40P 57 MAP 5P 42 installing a ferrite 36 installing a toroid 40 installing reduction components 35 40 electronic documentation printing XXXIX electrostatic discharge ESD protecting against damage from 11 warning symbol 11 EMC see electromagnetic compatibility ESD see electrostatic discharge Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 354 Index Ethernet LAN circuit cards SMC8432 173 SMC9332 174 types 173 view SMC8432 173 SMC9332 174 external SCSI connector see circuit cards F FCC rules 13 feature test scripts chantst 214 playback and coding 213 prerequisites 213 running the program 219 setting up 215 transfer test 214 installing hardware system checklist 25 tools and test equipment 23 K O keyboards connecting 126 pinouts 127 limited distance modem 172 modems AT amp T Paradyne 3820 194 configuring the AT amp T Paradyne 3820 202 configuring the U S Robotics 204 connecting the 7400A data module 205 limited distance 172 U S Robotics 191 uses for 189 ordering numbers cables 260
102. dered and shipped for each system The weight and space considerations listed are for those shipments that include a print er Power The computer powers the monitor through an interface cable Table 4 on Requirements page 7 lists the power requirements for the computer Table 4 Power requirements for the Computer Attribute MAP 5P MAP 40P MAP 100P MAP 100C Volts AC 100 220 115 230 100 240 110 130 VAC Auto Auto 5 Sensing Sensing Volts DC 48 VDC Hertz Hz 50 60 50 60 50 60 60 1 of 2 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 7 1 Getting Started Table 4 Power requirements for the Computer Attribute Phase Amps US AMPS International Input cords Unit input receptacles Maximum Power Output Heat Dissipation MAP 5P Single 3A NEMA 5 15P plug 3 m 9 ft long IEC 320 inlet 200W 700 BTU MAP 40P Single 4 5A NEMA 5 15P plug 3 m 9 ft long IEC 320 inlet 350W 1200 BTU National Electrical Manufacturer s Association Before You Arrive on Site MAP 100P Single 12 fused 6 3 fused NEMA 5 15P plug 3 m 9 ft long IEC 320 inlet 430W 2000 BTU MAP 100C Single 20AC 25DC NEMA 5 15P plug 3 m 9 ft long N A 600W 2500 BTU 2of2 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 8 1 Getting Starte
103. ding plug Grounding wire 25 pin cable Connector Tip Ring cords Modular jacks o o 00 FWD Grounding tab adcv356t LJK 052797 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 142 3 Making Cable Connections Connecting the Tip Ring Circuit Card Cable Connection Using the Tip Ring Distribution Panel for the MAP 40P and MAP 100C The Tip Ring distribution panel Figure 45 on page 144 is located on the back of the MAP 40P and MAP 100C This panel allows you to connect a maximum of 42 channels up to seven Tip Ring circuit cards Table 35 on page 145 provides the numbering scheme for connecting the short modular cords provided with the Tip Ring cards to the panel Use this information the channel numbers on the Tip Ring circuit cards and the number of Tip Ring circuit cards in the system to connect the Tip Ring circuit card modular jacks to the appropriate jacks on the Tip Ring distribution panel Note The Tip Ring distribution panel is not used with the MAP 5P and MAP 100P Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 143 3 Making Cable Connections Connecting the Tip Ring Circuit Card Figure 45 Tip Ring Distribution Panel for MAP 40P and MAP 100C To connect the panel 1 Insert the modular cord i
104. dio frequency devices FCC Rules Part 15 and the connection of terminal equipment to the telephone network FCC Rules Part 68 FCC CSA Part agency compliance labels for the system card and individual network interface cards are located on the rear surface of the chassis or the individual circuit card e Within Canada If you are installing this system in Canada follow the installation procedures in this book and the guidelines listed in Equipment Attachment Limitations on page 17 to ensure compliance with the current Canadian Department of Communications protective operational and safety requirements for telecommunications networks FCC Guidelines The guidelines in this section will help you to comply with FCC procedures as you connect to the public telephone network Before You Connect Before you make any connections to the public telephone network the local to the Public i i i Cina ian Telephone Notw ik service provider has the right to and may request the following information The telephone and circuit numbers of the lines to which the system will be connected Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 14 1 Getting Started Regulatory Agency Guidelines The following FCC registration numbers The FCC registration number is located on the faceplate of each Tip Ring circuit card and is visible at the rear of the unit For the AYC10 Tip Ring circuit card
105. e replacement is an updated version of the original circuit card to replace technology made obsolete by industry trends or a new system release cluster controller A bisynchronous interface that provides a means of handling remote communication processing Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 281 Glossary CMS CMS Call Management System co central office code excited linear prediction A means of encoding analog voice signals into digital signals that provides excellent quality with use of minimum disk space command An instruction or request the user issues to the system software to make the system perform a particular function An entire command consists of the command name and options configuration The arrangement of the software and hardware of a computer system or network The Intuity CONVERSANT system configuration includes either a standard or custom processor peripheral equipment for example printers and modems and software applications Configuration also refers to the way the switch network is set up that is the types of products that are in the network and how those products communicate Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 282 Glossary configuration management configuration management The component of the system that allows you to manage the current configuration of
106. e 3 January 2000 133 3 Making Cable Connections and Power Up the System Overview The chapter provides the information to make cable connections and to power up the system installation successfully The system supports circuit cards Table 33 on page 135 that provide various functions These circuit cards include video controls peripheral controls communication controls central processing unit CPU and Tip Ring Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 134 3 Making Cable Connections Table 33 Number of Circuit Cards Platform Number of circuit cards supported MAP 5P Up to 7 MAP 40P Upto 12 MAP 100P Up to 20 MAP 100C Upto 25 Overview Location Circuit card cage in the riser card and accessible from the back Circuit card cage in backplane positions 1 through 12 Circuit card cage in backplane slot positions 1 through 20 Circuit card cage in backplane slot positions 1 through 25 Circuit cards are placed in the system in locations called s ots This chapter serves as an introduction to connecting cables to the faceplates of circuit cards that are installed in the system It also includes general steps for making cable connections but additional steps may be required for some cable connections See Appendix B Cable Connectivity for more detailed information Intuity CONVERSANTO System Version 7 0 New System Installation 585
107. e Computer Assembling the Deskside MAP 100P Table 21 Components on the Rear of the Deskside MAP 100P Component Description Callout number Line fuse AC line 250V 12 amp for US 250V 6 3 1 amp for international Fuse rating label Denotes caution and fuse rating type 2 reference AC power inlet 3 prong 110V or 220V connects the 3 receptacle MAP 100P to the power source via a power cord ON OFF power Rocker switch with protective guard 4 Switch turns power on or off to the MAP 100P Power supply LED power supply status lights green 5 status LED when CK lights red when faulty Power supply 1 110 220V autosensing always required 6 provides 5 5 12 and 12 volts requirements 1of3 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 81 2 Assembling the Computer Assembling the Deskside MAP 100P Table 21 Components on the Rear of the Deskside MAP 100P Component Description Power supply 2 110 220V autosensing always required provides 5 5 12 and 12 volts requirements Keyboard 5 pin female circular DIN to the connector MAP 100P Asynchronous 9 pin male D subminiature port communicates with external devices COM 2 Video circuit The connector on the card provides the card interface between a monitor and the Slot 18 PCI slot MAP 100P through a cable 1 Callout number 7 2of3 Intuity CONVERSANTO System Version 7 0 New System Install
108. e INSERV state Circuit cards can only have terminating resistors at each end of the bus ribbon cable All Tip Ring cards that are not on the bus ribbon cable must not contain terminating resistors Transfer test At least one Tip Ring circuit card must be installed Tip Ring lines must be in the INSERV state Circuit cards can only have terminating resistors at each end of the bus ribbon cable Any Tip Ring cards that are not on the bus ribbon cable must not contain terminating resistors The lines coming from the switch or PBX must be configured for both incoming and outgoing calls Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 214 4 Completing System Installation Feature Test Script Package Setting Up the Feature Test Script Package To set up the Feature Test Script package 1 Start at the Voice System Administration menu Figure 61 on page 210 and select PConfiguration Management P Voice Equipment gt Display Equipment The system displays the Display Voice Equipment screen Figure 64 on page 216 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 215 4 Completing System Installation Feature Test Script Package Figure 64 Display Voice Equipment Screen Voice Equipment CD PT CHN STATE STATE CHNG TIME SERVICE NAME PHONE GROUP OPTS TYPE 9 5 5 Inseru Nou 26 13 57 11 DNIS
109. e Through a Null Modem See Figure 78 on page 253 to connect COM to a 615 terminal or other DTE device through a null modem Note The NULL modem must be provided locally If needed you can purchase it from Lucent Technologies Figure 78 Connecting COM1 to a 615 Terminal Through a Null Modem 1 COM1 on CPU circuit card 2 9 to 25 pin adapter 3 Null modem cable 4 615 terminal cycv p12 LJK 070197 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 253 Making a Direct Connection from Lucent Intuity COM1 to a 715 Terminal or Other DCE Device B Cable Connectivity Making a Direct Connection from Lucent Intuity COM1 to a 715 Terminal or Other DCE Device See Figure 79 on page 254 to make a direct connection from COM1 to a 715 terminal or other DCE device Figure 79 Direct Connect from COM1 to a 715 Terminal or Other DCE Device 1 COM1 on CPU circuit card 2 9 to 25 pin adapter 3 RS 232 cable 4 715 terminal cycv p12 LJK 070197 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 254 Connecting the Asynchronous SuperSerial Circuit Card to Customer Premise Equipment B Cable Connectivity Through a Modem Connecting the Asynchronous SuperSerial Circuit Card to Customer Premise Equipment Through a Modem See Figure 80 on page 255 to connect the serial interface circuit card to customer premise
110. e United States call 1 800 242 2121 In Canada call one of the following numbers depending on your location 1 800 363 1882 for assistance in Quebec and eastern Canada 1 800 387 4268 for assistance in Ontario and western Canada In any other country call your local distributor or check with your project manager or systems consultant Related Resources Additional documentation and training material is available for you to learn more about the Intuity CONVERSANT product Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xxxv About This Book Related Resources Training To obtain training on the Intuity CONVERSANT product contact the BCS Education and Training Center at one of the following numbers e Organizations within Lucent Technologies 904 636 3261 e Lucent Technologies customers and all others 800 255 8988 You can also view information on Intuity CONVERSANT training at the Global Learning Solutions GLS web site at one of the following web links e Organizations within Lucent Technologies htto training gls lucent com e Lucent Technologies customers and all others htto www lucenttraining com The courses listed below are recommended Other courses are available e For technicians doing repairs on Intuity CONVERSANT V7 0 systems BTT509H CONVERSANT Installation and Maintenance Voice Information System e For technicians and administrators
111. e backup procedures see Backing Up the Intuity CONVERSANT System in Chapter 3 Common System Procedures in the ntuity CONVERSANT System Version 7 0 System Reference 585 313 205 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 231 A Troubleshooting Procedures Overview The purpose of this chapter is to provide the on site technician or system administrator with repair procedures for the most common system procedures This chapter describes some basic troubleshooting procedures for the most common system problems The following assumptions are made in this chapter e You have checked the Message Log for any relevant messages See Chapter 4 Alarm and Log Messages in ntuity CONVERSANT Version 7 0 System Reference 585 313 205 e The resolutions in the second column of the tables are intended to provide a starting point to isolate a problem and may not be exhaustive The procedures in the second column assume general editing knowledge and script familiarity as most of the commands and procedures are performed from the command line You have already performed a visual inspection of the system Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 232 A Troubleshooting Procedures Repairing Power Up Troubles Repairing Power Up Troubles Power up troubles are experienced when you are first turning the system on
112. e computer to prevent components from overheating which can cause components to malfunction Table 12 on page 55 contains a description of each interior fan Table 12 MAP 5P Interior Fans Fan Name Circuit Card Cage Fan Power Supply Fan CPU Fan Description Air flows through the circuit card cage fan and exits through vents in the back of the computer The power supply fan is located within the power supply This fan exhausts air to the rear of the unit The CPU fan is located on top of the CPU Note MAP 5P has 1 fan It is located on the front of the MAP 5P under the diskette bays and behind the lower front dress cover See Figure 12 on page 45 for location Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 55 2 Assembling the Computer Assembling the MAP 40P Proper Clearance You must also maintain clearance around the chassis so that air can circulate Around the MAP SP to prevent overheating The final position of the computer must include a front to back clearance of at least 16 cm 6 in to provide for adequate air intake and exhaust The MAP 5P chassis has vents on both sides If viewed from the front the left vent is larger than the right vent Wherever possible position the MAP 5P with the left vent away from a wall or the side of a desk to allow proper air circulation You must leave a minimum of 5 cm 2 in of space along both sides o
113. e power cable to the AC power inlet receptacle on the rear of the monitor and the other end into the customer premise grounded outlet Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 123 2 Assembling the Computer Connecting the Monitor Figure 37 Video Circuit Card Cable Connector cdinpvid RPY 071697 Procedure for MAP 100P To connect the monitor cables for the MAP 100P do the following 1 Turn the two butterfly screws located on the rear cable support bracket one quarter turn Figure 38 on page 126 2 Open the support bracket Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 124 2 Assembling the Computer Connecting the Monitor The support bracket will drop down for a rack mount unit or open right to left for a deskside unit 3 Plug the video cable connector from the monitor directly into the video connector located on the faceplate of the video controller circuit card Figure 37 on page 124 4 Tighten the thumb screws on the video cable connector with your fingers or with a small flat blade screwdriver 5 Connect one end of the power cable to the AC power inlet receptacle on the rear of the monitor and the other end of the power cable into the customer premise grounded outlet 6 Close the rear cable support bracket and lock Intuity CONVERSANT System Version 7 0 New System Installation 58
114. e to locate key components e The procedures to Install the toroids Assembling the MAP Connect the monitor Connect the keyboard Connect a printer Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 33 2 Assembling the Computer Shipment Contents Shipment Contents You should have received three boxes containing the computer keyboard and monitor A caution Depending on the platform being installed a boxed fully loaded computer weighs between 20 kg and 63 kg 45 to 140 Ibs Be sure that you have the following items packed in the box or boxes A wrapped protective plastic packet containing stabilizing feet for MAP 5P and MAP 40P and an instruction sheet for installing them e One 2 to 3 m 6 to 8 ft power cord depending on country A second power cord if included is used for the MAP 5P monitor Installation and maintenance books in a cardboard box e One plastic packet containing 1 blank cartridge tape 1 diskette with the system configuration and software 1 diagnostic diskette 1 yellow BCS return repair tag Factory information regarding the system Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 34 2 Assembling the Computer Installing Toroids and Ferrites A CAUTION Do not use the bezel cover as a grip area to move or lift the computer Lift only by the unit frame I
115. ecautions tools test equipment system information return and repair procedures and switch administration requirements Points of demarcation for installation and maintenance Your responsibility with regard to the security of the customer s system Technical assistance and other resources available to you during the installation Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 1 1 Getting Started Before You Arrive on Site e A checklist of the required procedures in sequence to use when installing an assembled loaded and tested ALT system The installation procedures in this book assume that you know how to log on and off the system and how to move around using the CONVERSANT system screens See ntuity CONVERSANT System Version 7 0 Administration 585 313 501 for information on screen interface Before You Arrive on Site Initial switch or PBX administration should be complete before you arrive on site unless otherwise specified by contract Verify that the following has been completed before you begin work on the CONVERSANT system e Switch administration e Site preparations Switch Administration The switch or PBX must be administered to support the following situations Testing each channel connected to the system before assigning the channel s to the CONVERSANT system or another application e Testing the CONVERSANT system Intuity CONVERSANT Sys
116. ed on a MAP 100P system that uses the AYC30 Tip Ring circuit card Table 18 MAP 100P Ferrite Installation Using AYC10 Tip Ring Circuit Card Component Location Cabling Tip Ring circuit Place two ferrites on each Wrap the modular card AYC10 modular cable Alternate cable once around cable lead lengths to reduce each ferrite ferrite congestion Figure 19 on page 73 LAN cable Place one ferrite on each Wrap the cable cable once around each ferrite Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 71 2 Assembling the Computer Assembling the Deskside MAP 100P Table 19 MAP 100P Ferrite Installation Using AYC30 Tip Ring Circuit Card Component Location LAN cable Place one ferrite on each cable Tip Ring circuit Place two ferrites on each card AYC30 modular cable Alternate to 3 inch cord length for every third installed circuit card to reduce ferrite congestion Figure 20 on page 74 Cabling Wrap the cable once around each ferrite Wrap the modular cable once around each ferrite Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 72 2 Assembling the Computer Assembling the Deskside MAP 100P Figure 19 Example Alternating Ferrite Installation and Placement incvfer4 LJK 032698 1 3 inches from connector to ferrite 2 1 5 inches from connector to ferrite Intuity CONVERSANT System Ver
117. elf this is in opposition to the ability of the Intuity CONVERSANT system to administer the switch directly Adjunct Switch Application Interface An optional feature package that provides an Integrated Services Digital Network based interface between Lucent Technologies PBXs and adjunct processors ADPCM adaptive differential pulse code modulation ADU asynchronous data unit Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 269 Glossary advanced speech recognition advanced speech recognition A speech recognition ability that allows the system to understand WholeWord and FlexWord inputs from callers affiliate A business organization that Lucent controls or with which Lucent is in partnership AGL application generation language alarm relay unit A unit used in central office telecommunication arrangements that transmits warning indicators from telephone communications equipment such as an Intuity CONVERSANT system to audio ALERT System alerter process alerter A system process that responds to patterns of events logged by the logdaemon process Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 270 Glossary American Standard Code for Information Interchange American Standard Code for Information Interchange A standard code for data representation that represents alphanumeric characters as bi
118. emote site Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 189 4 Completing System Installation Connecting a Modem Connecting the 3820 and U S Robotics Modems The Paradyne 3820 and the U S Robotics modems are the only modems supported for connection to COM2 COM is reserved for Lucent remote maintenance Complete the procedures in this section to install the 3820 modem Connecting the To connect the 3820 modem to the hardware platform 3820 Modem to the Platform 1 Connect a 9 to 25 pin adapter to the 9 pin COM2 port 2 Use a 25 to 9 pin adapter to complete the connection between the 9 pin COM2 port and the 9 pin modular cable that comes with the 3820 modem Connect the 9 to 25 pin adapter to the 25 9 pin adapter and then connect the 25 9 pin adapter to the 9 pin modular cable 3 Plug the 9 pin modular cable into the 3820 modem Once connected RTS CTS and LSD on the 3820 modem should be on Note f you are using the modem for anything other than remote maintenance use the RS 232 adapter marked as DTE and the octopus cable to connect to the ports on the asynchronous SuperSerial circuit card and the 3820 modem Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 190 4 Completing System Installation Connecting a Modem Connecting the U S To connect the U S Robotics modem to the hardware platform Robotics Modem to the
119. ents Also performed by Project Manager Also performed by Project Manager Required for telephone lines and switch integration Demarcation points are application dependent Ch 1 1 Section Weight and Space Considerations on page 5 Power Requirements on page 7 Verify prewiring with system administrator Points of Demarcation on page 19 System Groundin Connections on page 13 2 of 8 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 26 1 Getting Started System Installation Checklist Table 7 MAP Hardware Installation Checklist Preassembled System Task Task Description Comments 8 Observe Required for all electrostatic circuit cards and discharge peripheral disk guidelines drives 9 Gather the required tools 10 Locate key components on the MAP Ch 1 Section System Groundin Connections on page 13 Tools and Test Equipment on page 23 Key Components on the Front of the MAP 5P on page 45 Attaching the MAP 40P Stabilizing Feet on page 60 Key Components on the Front of the MAP 100C on page 112 Key Components on the Front of the Deskside MAP 100P on page 76 or Key Components on the Front of the Rack Mount MAP 100P on page 92 3 of 8 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 27 1
120. eplacing the existing platform with a new platform pluggable A term usually used with speech technologies in particular standard speech to indicate that a basic algorithmic technique has been implemented to accept one or more sets of parameters that tailors the algorithm to perform in one or more languages poll A message sent from a central controller to an individual station on a multipoint network inviting that station to send if it has any traffic Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 321 Glossary polling polling A network arrangement whereby a central computer asks each remote location whether it wants to send information This arrangement enables each user or remote data terminal to transmit and receive information on shared facilities port A connection or link between two devices that allows information to travel to a desired location See telephone network connection PRI Primary Rate Interface Primary Rate Interface An ISDN term for connections over E1 or T1 facilities that are usually treated as trunks private branch exchange A private switching system either manual or automatic usually serving an organization such as a business or government agency and usually located on the customer s premises Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 322 Glossary processor pr
121. equipment through a modem Figure 80 Connection to the CPE Through a Modem cycv e02 LJK 062398 1 SuperSerial circuit card 6 Cross connect field 2 Octopus cable 7 Public switched telephone network 3 25 pin modular adapter 8 Remote location 4 Modem 9 M8AJ 87 cable 5 House wiring 10 DB 95 to DB 25P adapter 11 Customer premise equipment Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 255 Connecting the Asynchronous SuperSerial Circuit Card to a Terminal Through ADUs B Cable Connectivity Connecting the Asynchronous SuperSerial Circuit Card to a Terminal Through ADUs See Figure 81 on page 256 to connect the serial interface circuit card to a 715 terminal through ADUs Figure 81 Connection to a Terminal Through ADUs cycv e03 LJK 062398 1 SuperSerial circuit card 7 Modular cord 2 Octopus cable 8 House wiring 3 25 pin modular adapter 9 Cross connect field 4 ADU 10 M8AJ 87 cable 5 400B2 adapter 11 DB 95 to DB 25P adapter 6 To power source 12 715 terminal or other DCE device Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 256 Connecting the Asynchronous SuperSerial Circuit Card to a Distant Data Module Through a B Cable Connectivity 7400A Data Module Connecting the Asynchronous SuperSerial Circuit Card to a Distant Data Module Throug
122. ervices to operate and interact with each other on a single hardware platform An example of this is the use of an Intuity CONVERSANT system along with a package from a different vendor on the same system platform CPE customer provided equipment or customer premise equipment CPN called party number CPT call progress tones Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 284 Glossary CPU CPU central processing unit crash An interactive utility for examining the operating system core and for determining if system parameters are being exceeded CSU channel service unit custom speech Unique words or phrases to be used in Intuity CONVERSANT system voice prompts that Lucent Technologies custom records on a per customer basis custom vocabulary A specialized package of unique words or phrases created on a per customer basis and used by WholeWord or FlexWord speech recognition Customer Information Control System Part of the operating system that manages resources for running applications for example IND FILE Note that TSO and CMS provide analogous functionality in other host environments Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 285 Glossary CVS CVS converse vector step D danger An admonishment or advisory statement used in Intuity CONVERSANT system documentation to alert the user to the
123. es switches and PBXs For additional information concerning the extent of the installation refer to the contract between the customer and Lucent Technologies LAN Connectivity Demarcation The demarcation point for the CONVERSANT system is the point of connection into the LAN circuit card The customer is responsible for The LAN cable The connector at the end of the cable for connection to the CONVERSANT system e LAN administration not performed on the CONVERSANT system e Maintaining the administration of the CONVERSANT system after cutover unless otherwise specified by contract Lucent Technologies service technicians dispatched for CONVERSANT System installation are not responsible for troubleshooting the customer s LAN Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 20 1 Getting Started Maintaining System Security Script Builder FAX Actions Demarcation CONVERSANT Script Builder FAX Actions uses the same equipment as CONVERSANT voice processing The universal ports support both voice and fax without additional cabling or hardware Lucent Technologies service technicians dispatched for CONVERSANT system installation are not responsible for troubleshooting customer fax machines Maintaining System Security During an installation security of the customer s system is your responsiblity You must take the following precautions to protect password and system security
124. eting System Installation Connecting a Modem 15 Press or to display baud rates Note The recommended speed for remote administration is 9 600 baud 16 Press F2 Select The LCD displays the baud rate 17 Press the single 4 The LCD displays the following message Edit StrapGroup 18 Continue with the next procedure Setting the Error Control Mode to Buffer Mode on the 3820 Modem on page 200 Do not return to the top level menu Setting the Error Control Mode to Buffer Mode on the 3820 Modem Use the procedure below to set the error control mode to buffer mode 1 Press or to display v42 MNP Buffer 2 Press F1 to edit V42 MNP Buffer The LCD displays the following message Err Control Mode 3 Press or to display BufferMode Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 200 4 Completing System Installation on Oo a A Press F2 Select Press or to display cTS_to_DTE Press F2 Select Press a LCD displays the following message Edit StrapGroup 9 Press a LCD displays the following message Choose Function Edit and Save 10 Press F3 Save LCD displays the following message Sav EditArea to Active Press F1 Next to display Flw Cntl of DTE P Connecting a Modem Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 201
125. ext procedure Setting the DTR Action and DSR Control to Standard RS 232 on the 3820 Modem on page 198 Do not return to the top level menu Setting the DTR Action and DSR Control to Standard RS 232 on the 3820 Modem To set the DTR action to standard RS 232 on the 3820 modem begin Step 1 of this procedure directly from the ending step of the previous procedure 1 2 3 4 5 6 Press F1 Nxt more than once if necessary to display DTR Action Press or to display stndrd_RS 23 Press F2 to set the DTR Action Press F1 Nxt to display DSR Control Press or to display stndrd_RS 232 Press F2 to set the DSR control Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 198 4 Completing System Installation Connecting a Modem 7 11 12 13 14 Press the single a LCD displays the following message Edit StrapGroup Press or to display DTE Dialer Press F1 Edit LCD displays the following message DTE Dialer Type Press F1 Next to display AT Escape Char Use or and F2 Select to adjust the number to 128 ASCII Press a LCD displays the following message Edit StrapGroup Press or to display Dial Line Press F1 Edit LCD displays the following message Dial Line Rate Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 199 4 Compl
126. f the MAP 40P 00 ceca e eae 63 Locations of MAP 40P Peripheral Drive Devices 0 05 67 Cooling System Tor MAPMOP 2cccecccceee case ee ees e hen rye Rn RR EE 69 RSMO FANS Loi LeomacEWRq see ROC dE e ick a opi sdcdca qs ores E UR a 69 Proper Clearance Around the MAP 40P llli 70 Assembling the Deskside MAP 100P llle ln 70 Deskside MAP 100P Electromagnetic Conductance Reduction Components x2 saocew d Ae CREER odd RR IRR ERROR A 71 Installing a Deskside MAP 100P Llslsuselllelelessssllllee 74 Key Components on the Front of the Deskside MAP 100P 76 Key Components on the Back of the Deskside MAP 100P 80 Cooling System for the Deskside MAP 100P 0000 ce eee eee 83 Assembling a Rack Mount MAP 100P 0 000 ee eee 84 Rack Mount MAP 100P Electromagnetic Conductance Reduction Components 00 0005 TT gra ved sateups oO The MAP 100P Rack Mount Installation Procedures iud gd d ade dc BP ah wa 87 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xv Contents Proceed 4 9asd ed t 3 2 wade Baci AER 400 e duri XX d acp a d gd d 89 Key Components on the Front of the Rack Mount MAP 100P TEE S Key Components on the Back of the Rack Mount MAP 100P 96 Cooling System for the Rack Mount MAP 100P T 100 Assembling the MAP 100C lll 100
127. f the chassis Continue with the following procedures 1 Connecting the Monitor on page 121 2 Connecting the Keyboard on page 126 3 Connecting the Printer on page 128 Assembling the MAP 40P The following sections and graphics contain the information needed to attach ferrites the stabilizing feet locate key components and provide proper clearing for the cooling system of the MAP 40P This section describes how to perform the necessary requirements to install your system Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 56 2 Assembling the Computer Assembling the MAP 40P MAP 40P Electromagnetic Interference Reduction Components Table 13 on page 57 lists the ferrites to be installed on a MAP 40P system that uses the AYC10 Tip Ring circuit card Table 14 on page 58 lists the ferrites to be installed on a MAP 40P system that uses the AYC30 Tip Ring circuit card Table 13 MAP 40P Ferrite Installation Using the AYC10 Tip Ring Circuit Card Component Location Cabling Tip Ring circuit Place 2 ferrites on each Wrap the modular cable card AYC10 modular cable once around each ferrite Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 57 2 Assembling the Computer Assembling the MAP 40P Table 14 MAP 40P Ferrite Installation Using the AYC30 Tip Ring Circuit Card Component Location Cabling Tip Ring Place
128. ference MAP 5P Figure 13 on page 48 MAP 40P Figure 17 on page 64 MAP 100P Deskside Figure 24 on page 80 MAP 100P Rack Mount Figure 28 on page 97 MAP 100C Figure 36 on page 116 COM1 supports asynchronous host connections running at 300 to 19 200 baud Networking modems typically use the 19 200 baud rate COM1 Pinouts Table 38 on page 169 lists the pinouts for the COM1 asynchronous port on the rear of the computer Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 168 3 Making Cable Connections Connecting Asynchronous Devices Table 38 COM1 Pinouts Pin No Signal Data Carrier Detect DCD Receive Data RX Transmit Data TX Data Terminal Ready DTR Signal Ground GND Data Set Ready DSR Request to Send RTS Clear to Send CTS Ring Indicator RI oO AON OO FP C NYP Asynchronous SuperSerial Circuit Card Signal Input Input Output Output Bidirectional Output Output Input Input The asynchronous circuit card allows you to connect the Intuity CONVERSANT System to external peripheral equipment An octopus cable is shipped with the circuit card and connects to the circuit card faceplate See Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 169 3 Making Cable Connections Connecting Asynchronous Devices Figure 80 on page 255 through Figure 84 on page 259 in Appendix B Cable Connectivity for il
129. g the licensing for controlled applications verifying the feature options installed and connecting peripherals The procedures covered include e Registering Your System on page 189 e Connecting a Modem on page 189 e Verifying Controlled Applications on page 209 Feature Test Script Package on page 213 A procedure is also provided to activate the Remote Alarming so that technicians in the remote maintenance service center receive notice if the System experiences difficulty e Activating Alarm Origination on page 224 A reference is provided to the backup procedures to baseline the system e Baselining the Intuity CONVERSANT System on page 231 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 188 4 Completing System Installation Registering Your System Registering Your System Before you configure your modem call your remote maintenance service center to register your system When you call have the following information available The serial number of your computer from the chassis Your order number information from the factory work order The telephone number you will use for your remote maintenance modem Connecting a Modem A modem connects e To the 8 port asynchronous circuit card or COM1 to enable remote access e To COM to enable remote login for Lucent Technologies maintenance Between a remote terminal and the network at a r
130. ght and Legal Notices prevent unauthorized use of common carrier telecommunication services or facilities accessed through or connected to it Lucent Technologies will not be responsible for any charges that result from such unauthorized use Lucent Technologies Fraud Intervention and Corporate Security If you suspect that you are being victimized by toll fraud and you need technical support or assistance call the Lucent Technologies National Customer Care Center Toll Fraud Intervention Hotline at 1 800 643 2353 Aside from whether immediate support is required all toll fraud incidents involving Lucent products or services should be reported to Lucent Corporate Security at 1 800 821 8235 In addition to recording the incident Lucent Corporate Security is available for consultation on security issues investigation support referral to law enforcement agencies and educational programs Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 viii Copyright and Legal Notices Documentation To order a document contact the Lucent Technologies Publications Center Ordering and specify the 9 digit document number the issue number and the issue Information date Write Call or Fax Lucent Technologies Publications Center 2855 N Franklin Road Indianapolis IN 46219 Voice 1 800 457 1235 International Voice 317 322 6791 FAX 1 800 457 1764 International FAX 317 322 6699 World Wide Web Use a
131. h a 7400A Data Module See Figure 82 on page 257 to connect the serial interface circuit card to a distant data module through a 7400A data module Figure 82 Connection to a Distant Data Module Through a 7400A Data Module 1 SuperSerial circuit card 7 Public switched telephone network 2 Octopus cable 8 Remote location 3 25 pin modular adapter 9 7400B distant data module 4 DTE adapter 10 Null modem cable 5 7400A data module 11 Terminal 6 Cross connect field Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 257 Making a Direct Connection from the Asynchronous SuperSerial Circuit Card to a 615 B Cable Connectivity Terminal or Other DTE Devices Making a Direct Connection from the Asynchronous SuperSerial Circuit Card to a 615 Terminal or Other DTE Devices See Figure 83 on page 258 to make a direct connection from the serial interface circuit card to a 615 terminal or other DTE devices Note The NULL modem cable must be provided locally If needed it can be purchased from Lucent Technologies Figure 83 Direct Connection to 615 Terminal or other DTE Devices 1 SuperSerial circuit card 2 Octopus cable 3 DTE adapter 4 Null modem cable 9 L A p E _ t 9 49 9 5 615 terminal or other DTE device cycv e05 LJK 062398 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3
132. he Required Speed on the 3820 Modem To set the Async DTE rate to the required speed complete the following procedure 1 Press or on the DCP to display configure 2 Press the function key below configure to select the Configure branch of the menu Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 196 4 Completing System Installation Connecting a Modem The LCD displays the following message Ld EditArea frm 3 Press or to display Active Saved 4 Press F1 to select the Active Saved configuration area The LCD displays the following message Choose Function Edit and Save 5 Press F1 Edit to edit the Active Saved configuration area LCD displays the following message Edit StrapGroup DTE Interface 6 Press F1 to edit the DTE Interface The LCD displays the following message Async Sync Mode 7 Press F2 Nxt to display Async DTE Rate Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 197 4 Completing System Installation Connecting a Modem 8 Press or until the desired speed comes into view Note The desired speed for networking is 19 200 baud The desired speed for administration is 9600 baud The LCD displays the desired speed 9 Press F2 to set the Async DTE Rate when the desired speed comes into 10 view Continue with the n
133. ingle CPU circuit card single threaded application An application that runs on a single voice channel Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 330 Glossary slave slave A circuit card that depends on the TDM bus for clock information SLIP serial line interface protocol small computer system interface A disk drive control technology in which a single SCSI adapter circuit card plugged into a PC slot is capable of controlling as many as seven different hard disks optical disks tape drives etc SNA systems network architecture SNMP simple network management protocol software The set or sets of programs that instruct the computer hardware to perform a task or series of tasks for example UnixWare software and the Intuity CONVERSANT system software Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 331 Glossary software upgrade software upgrade The installation of a new version of software in which the existing platform and circuit cards are retained source system The system from which you are upgrading that is your system as it exists before you upgrade speech and signal processor circuit card AYC43 The high performance signal processing circuit card introduced in V6 0 capable of simultaneous support for various speech technologies speech energy The amount of energy in an audio sig
134. inlet receptacle ON OFF power switch Power supply status LED Power supply 1 Description AC line 250V 12 amp for US 250V 6 3 amp for international Denotes caution and fuse rating type reference 3 prong 110V or 220V connects the MAP 100P to the power source via a power cord Rocker switch with protective guard turns power on or off to the MAP 100P LED power supply status lights green when OK lights red when faulty 110 220V autosensing always required provides 5 5 12 and 12 volts requirements Callout number 1 10f2 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 98 2 Assembling the Computer Assembling a Rack Mount MAP 100P Table 26 Componenis on the Rear of a Rack Mount MAP 100P Component Description Callout number Power supply 2 110 220V autosensing always 7 required provides 5 5 12 and 12 volts requirements Keyboard connector 5 pin female circular DIN to the 8 MAP 100P Asynchronous port 9 pin male D subminiature 9 COM 2 communicates with external devices Video circuit card The connector on the card provides 10 Slot 18 PCI slot 1 the interface between a monitor and the MAP 100P through a cable CPU Slot 17 P5 200 MHz CPU with COM1and 11 parallel port connectors Remote Provides access for remote 12 maintenance circuit maintenance card ISA slot 16 20f2 Note If your system is eq
135. ion PEC price element code P amp C Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 319 Glossary peripheral device peripheral device Equipment such as printers or terminals that is in addition to the basic processor peripheral component interconnect A newer higher speed PC bus that is gradually displacing ISA for many components permanent process A process that starts and initializes itself before it is needed by a caller phoneme A single basic sound of a particular spoken language For example the English language contains 40 phonemes that represent all basic sounds used with the language The English word one can be represented with three phonemes w uh n Phonemes vary between languages because of guttural and nasal inflections and syllable constructs phrase filtering screening The rejection of unrecognized speech The WholeWord and FlexWord speech recognition packages can be programmed to reprompt the caller if the Intuity CONVERSANT system does not recognize a spoken response Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 320 Glossary phrase tag phrase tag A string of up to 50 characters that identifies the contents of a speech phrase used by an application script platform migration See platform upgrade platform upgrade The process of r
136. ition used in FlexWord recognition that recognizes phonemes or parts of words Compare to WholeWord speech recognition switch A software and hardware device that controls and directs voice and data traffic A customer based switch is known as a private branch exchange Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 335 Glossary switch hook switch hook The device at the top of most telephones that is depressed when the handset is resting in the cradle in other words is on hook The device is raised when the handset is picked up in other words when the telephone is off hook switch hook flash A signaling technique in which the signal is originated by momentarily depressing the switch hook switch interface administration The component of the Intuity CONVERSANT system that enables you to define the interaction between the Intuity CONVERSANT system and switches by allowing you to establish and modify switch interface parameters and protocol options for both analog and digital interfaces switch network Two or more interconnected telephone switching systems synchronous communication A method of data transmission in which bits or characters are sent at regular time intervals rather than being spaced by start and stop bits Compare to asynchronous communication Intuity CONVERSANT System Version 7 0 New System Installation 585 313 10
137. k Mount MAP 100P Component Description Callout number Hard disk drive 1 2 0 Gbyte SCSI 16 Hard disk drive 0 2 0 Gbyte SCSI 17 3 of 3 Key Components on the Back of the Rack Mount MAP 100P Figure 28 shows the back view of a rack mount MAP 100P Table 26 on page 98 provides a description of the components on the back of the MAP 100P Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 96 2 Assembling the Computer Assembling a Rack Mount MAP 100P Figure 28 Back View of the Rack Mount MAP 100P Occo S fh B co L2 e OcSe3 9 o9 scinp006 KLC 032398 1 AC line fuse 2 Line fuse rating label 3 AC power inlet receptacle 4 ON OFF power switch with protective guard 5 Power supply status LED 6 Power supply 1 7 Power supply 2 8 Keyboard connector 9 COM2 port 10 Video circuit card PCI slot 1 11 P5 200 MHz CPU with COM1 and parallel port slot 17 12 Remote maintenance circuit card ISA slot 16 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 97 2 Assembling the Computer Assembling a Rack Mount MAP 100P Table 26 Components on the Rear of a Rack Mount MAP 100P Component Line fuse Fuse rating label AC power
138. l Rack Use the following procedure to install the MAP 100C in a commercial 24 inch panel rack Note If you are installing only one unit in a frame install the single unit central to the frame for easier access and frame stability 1 Locate and attach the left and right support brackets A20096 and A20097 using the hardware recommended by the rack manufacturer Note These support brackets are adjustable in length to accommodate 24 30 and 36 in depths 2 Position the unit so that the main side plates of the unit rest on top of the support brackets mounted on the rack 3 Lift the unit with a mechanical lifting device into the rack using the four eye bolts located on the top of the unit 4 Slide the unit completely into the rack so that the front mounting ears rest against the vertical mounting uprights inside the rack 5 Fasten the mounting to the rack using the hardware recommended by the manufacturer 6 Locate and fasten the two cabinet frame dress filler plates to the rack uprights using the hardware recommended by the manufacturer Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 111 2 Assembling the Computer Assembling the MAP 100C 7 Remove and discard the four eye bolts after the unit is secured to the rack 8 Release the two latches on the front top corners of the unit and slide the unit out the front of the frame to the full extent of the slides Note The u
139. l the unit in an area with high power electrical equipment e Do not install the unit in the same area as copier machines because of the paper particles created by such equipment e Install the unit in an area that provides protection from excessive sunlight heat cold chemicals static electricity magnetic fields vibration dust and grime e Maintain an air distribution system that provides adequately cooled filtered and humidity controlled air e Provide surge protection and power backup in areas with volatile power brown outs or frequent power surges Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 4 1 Getting Started Before You Arrive on Site e Provide additional grounding if necessary in a multiple system installation to facilitate an environment that is free of radio frequency noise Verify that the commercial cabinet is secure to the floor when installing a rack mount unit Weight and Space Table 2 on page 5 lists the approximate weight size height and depth for Considerations each platform Note that the weight listed includes only the basic chassis cartridge tape drive diskette drive four hard disks for MAP 100P and three circuit cards Table 2 Platform Weight and Space Considerations Platform Weight Height Width Depth MAP 5P 13 kg 41 cm 28 cm 46 cm 29 lbs 16 in 11 in with 18 in stabilizing feet MAP 40P 20 kg 44 5 cm 33 cm 53 4 cm 45 I
140. lank and is different from a field containing a value of zero O obsolete hardware Hardware that is no longer supported on the Intuity CONVERSANT system OEM original equipment manufacturer Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 317 Glossary OGA OGA operator generated alert on line help Messages or information that appear on the user s screen when a function key F1 through F8 is pressed operator generated alert A system monitoring message that is transmitted from the Intuity CONVERSANT system or other computer system to an IBM host computer and is classified as critical or major option An argument used in a command line to modify program output by modifying the execution of a command When you do not specify any options the command executes according to its default options ORACLE A company that produces relational database management software It is also used as a generic term that identifies a database residing on a local or remote system that is created and maintained using an ORACLE RDBMS product Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 318 Glossary P P amp C Prompt and Collect Script Builder action step PBX private branch exchange PC personal computer PCB printed circuit board PCI peripheral component interconnect PCM pulse code modulat
141. lass recognition type The type of input the recognizer can understand Available types include touch tone dial pulse and Advanced Speech Recognition ASR which includes WholeWord and FlexWord speech recognition recognizer The part of the system that compares caller input to a grammar in order to correctly match identify the caller input record See database record recovery The process of using copies of the Intuity CONVERSANT system software to reconstruct files that have been lost or damaged See also restore remote database Information stored on a system other than the Intuity CONVERSANT system that can be accessed by the Intuity CONVERSANT system Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 325 Glossary remote maintenance circuit card remote maintenance circuit card An Intuity CONVERSANT system circuit card available with a built in modem that allows remote personnel for example field support to access all Intuity CONVERSANT system machines This card is standard equipment on all new MAP 100 MAP 40 and MAP 5P purchases REN ringer equivalence number reports administration The component of Intuity CONVERSANT system that provides access to system reports including call classification call data detail call data summary message log and traffic reports restore The process of recovering lost or damaged files by retrieving them from a
142. le Video receptacle Power switch Reset button Location Upper middle section Lower center below front door Lower center below front door Lower right side below front door Lower right side below front door Assembling the MAP 100C Table 27 Components on the Front of the MAP 100C Description Hinged on right has latch fasteners 5 pin circular DIN female 15 pin high density D subminiature female Rocker switch Recessed button Function Covers the peripheral bay and card cage backplane Connects the keyboard to the MAP 100C Connects the monitor to the MAP 100C Turns the MAP 100C on and off Resets the MAP 100C CPU 10f2 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 114 2 Assembling the Computer Assembling the MAP 100C Table 27 Components on the Front of the MAP 100C Component Location Description Function Asynchronous Lower center X 25 pin male Communicates with port COM2 below front S external devices D subminiature door Power On Far lower right LED Lights green when indicator below front the power is on door Fan Status Lower left LED Lights green when indicator 6 below front the fan is working door normally 20f2 Key Components on the Back of the MAP 100C Figure 36 on page 116 shows the back view of the MAP 100C Table 28 on page 117 provides a description of the components on the back of the
143. les are Call_Bridge Make_Call SP_Allocate SR_Prompt etc In Voice Work external actions are treated as external functions external functions Specific predefined or customer created system tasks that Voice Work or Script Builder can call or invoke to interact with other products or services The function allows the application developer to enter the argument s for the function to act on Examples are concat getarg length substring etc See also external actions F FAX Actions An optional feature package that allows the system to send fax messages Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 296 Glossary FCC FCC Federal Communications Commission FDD floppy disk drive feature A function or capability of a product or an application within the Intuity CONVERSANT system feature package An optional package that may contain both hardware and software resources to provide additional functionality to a standard system feature_tst script package A standard Intuit CONVERSANT system software program that allows a user to perform self tests of critical hardware and software functionality FEP front end processor Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 297 Glossary FFE FFE Form Filler Plus feature message class field See database field FIFO first in first out proce
144. line only line 1 or line 4 of the three telephone lines is connected Figure 41 on page 138 shows a typical direct Tip Ring line connection for the AYC10 IVC6 Tip Ring circuit card Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 137 3 Making Cable Connections Connecting the Tip Ring Circuit Card Figure 41 Direct Line Connection from AYC10 IVC6 Tip Ring Circuit Card 1 Circuit card faceplate 2 RJ25C 3 25 ft modular cord comcode number 103823195 4 Board channel number Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 138 3 Making Cable Connections Connecting the Tip Ring Circuit Card Pinouts for the Tip Ring Circuit Card Figure 42 on page 139 shows typical Tip Ring line connection for the IVC6 circuit card Figure 42 Wiring and Pin Diagram for the IVC6 Tip Ring Card RJ25C used with IVP6 T1 e R1 e T2 To e network R2 e T3 Miniature E al s 4 5 e d I A A A A i Miniature eT ttt tt T3 T2 Ri Ti R2 R3 To registered terminal equipment RJ25C Surface or flush mounted jack Mechanical arrangement miniature 6 position jack Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 139 3 Making Cable Connections Connecting the Tip Ring Circuit Card Cable Connection Using a Line Splitter A
145. lug The mouse connector provides a connection to a serial mouse although the computer does not use a mouse COM provides RS 232 connectivity through a 9 pin male D subminiature plug COM is reserved for Lucent Technologies remote maintenance Callout Number 1 2 3 4 5 10f2 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 49 2 Assembling the Computer Assembling the MAP 5P Table 10 Key Components on Back of MAP 5P Component Parallel port Video connector AC power supply outlet Dress Cover Lock AC voltage selector switch AC power inlet receptacle Description The parallel port communicates with the printer through a 25 pin female plug The video connector connects the computer to the monitor through a 15 pin female D subminiature plug The AC power supply outlet connects the computer to the monitor using a 2 m 6 ft power cord The dress cover lock secures the dress cover The AC selector switch slides right and left and allows you to select either 110 or 235V power source compatibility The AC power inlet receptacle connects the computer to the AC power source through a 3 prong 5 10A 110 230V power cord Callout Number 6 10 11 2of2 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 50 2 Assembling the Computer Assembling the MAP 5P Locations
146. lustrations Figure 49 on page 170 shows the asynchronous SuperSerial circuit card Note Ifyou are installing the asynchronous SuperSerial circuit card the system cannot be equipped with the 8 Port Asynchronous Megaport circuit card Figure 49 Asynchronous SuperSerial Circuit Card cdineqnx RPY 122997 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 170 3 Making Cable Connections Connecting Asynchronous Devices Connecting the FIFO SIB Synchronous Host The system supports one FIFO SIB synchronous host circuit card on the MAP 5P and up to two FIFO SIB synchronous host circuit cards on the MAP 40P MAP 100P and MAP 100C Figure 50 on page 171 displays the FIFO SIB synchronous host circuit card connector Figure 50 FIFO SIB Synchronous Host Circuit Card Connector DD 772277777 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 171 3 Making Cable Connections Connecting the LAN Circuit Card Host Cable Data links between the platform and the host computer are made using a Specifications shielded RS 232 cable This cable extends from the Synchronous Host circuit card port on the rear of the unit and connects to host equipment Note All cables should be shielded You should use limited distance modems when data links exceed 100 ft Connecting the LAN Circuit Card TheCO
147. m See reference in step 2 2of3 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 234 A Troubleshooting Procedures Repairing Power Up Troubles Table 42 Repairing Power Up Troubles Indication Corrective Action The start_vs 5 Starting at the Switch Administration screen set command takes Dial Tone Training to No See Chapter 5 Switch a long time to Interface Administration of Intuity CONVERSANT initialize ona System Version 7 0 Administration 585 313 501 system with Note If dial tone training is no you should specify that the dial tone frequency to be used with a particular switch 350 and 440 is the default for DEFINITYG many analog lines 6 Verify that the transfers being performed in the application are still functioning properly 3 of 3 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 235 A Troubleshooting Procedures Repairing Boot Up Troubles Repairing Boot Up Troubles Boot up troubles are experienced when the system crashes and reboots itself or when you reboot the system Table 43 on page 236 lists the indications and possible repair procedures related to boot up troubles Table 43 Repairing Boot Up Troubles Indication Corrective Action Circuitcards arenot 1 Enter pkginfo aa during 5 Make sure the driver software is installed Tip Ring or T1 3 Check the circuit cards See
148. m Installation 585 313 106 Issue 3 January 2000 275 Glossary batch file batch file A file containing one or more lines each of which is a command executable by the UNIX shell bulletin board binary synchronous communications A character oriented synchronous link protocol blind transfer protocol A protocol in which a call is completed as soon as the extension is dialed without having to wait to see if the telephone is busy or if the caller answered bps bits per second BRDG call bridging process Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 276 Glossary bridging bridging The process of connecting one telephone network connection to another over the Intuit CONVERSANT system TDM bus Bridging decreases the processing load on the system since an active bridge does not require speech processing database access host activity etc for the transaction BSC binary synchronous communications bundle In the context of the Enhanced File Transfer package this term is used to denote a single file a group of files package or a combination of both byte A unit of storage in the computer On many systems a byte is 8 bits binary digits which is the equivalent of one character of text Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 277 Glossary call classification analysis C call classifi
149. ments from the Main Menu of the CD ROM 2 Follow the instructions provided on the CD ROM to do one of the following Print the paper version of the form complete it and either fax or mail it to us Access a Lucent Technologies website where you can enter your comments electronically Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xli About This Book How To Comment on This Book Contact Us Directly If you prefer not to use the comment form you can contact us directly at the following address or fax number Note Direct your correspondence to the attention of the Lucent Technologies Intuity CONVERSANT writing team Be sure to mention the title of the book on which you are commenting Lucent Technologies GLS Information Development Division Room 22 2H15 11900 North Pecos Street Denver CO 80234 2703 US Fax 1 303 538 1741 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xlii Overview 1 Getting Started The purpose of this chapter is to ensure that The customer site meets the physical requirements for unit installation You are prepared with the tools and information you need to complete the CONVERSANT system installation successfully This chapter also describes Site preparation for the computer including environmental space and power requirements Installation prerequisites specifically safety pr
150. n Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 89 2 Assembling the Computer Assembling a Rack Mount MAP 100P 6 10 11 12 With the aid of another installer supporting the unit align the front mounting holes of the slide with those on the cabinet Use two screws to attach the MAP 100P cabinet mounting guide ends to the cabinet Repeat steps step 3 through step 7 for the other side Unlock the cabinet slide and check that the unit moves smoothly in and out of the cabinet Push the unit completely into the rack Use two screws and captive clip nuts on the front of each corner to secure the unit Install the front bezel a Open the bezel door b Snap the front bezel spring clips over the 4 ball studs located at each corner of the front panel c Close the bezel door and lock Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 90 2 Assembling the Computer Assembling a Rack Mount MAP 100P Figure 26 Mounting the MAP 100P in a Rack scin010 RPY 022398 1 MAP unit 2 Cabinet mounting bracket 3 Extension bracket support guide 4 Front bezel with filters 5 Corner unit retaining bracket Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 91 2 Assembling the Computer Assembling a Rack Mount MAP 100P Key Components on the Front of the Rack Mount
151. n The power supply fan is located within the power supply This fan exhausts air to the rear of the unit Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 69 2 Assembling the Computer Assembling the Deskside MAP 100P Proper Clearance You must also maintain clearance around the chassis so that air can circulate MS to prevent overheating The final position of the computer must include a front to back clearance of at least 16 cm 6 in to provide for adequate air intake and exhaust You must leave a minimum of 5 cm 2 in of space along both sides of the chassis Continue with the following procedures 1 Connecting the Monitor on page 121 2 Connecting the Keyboard on page 126 3 Connecting the Printer on page 128 Assembling the Deskside MAP 100P The following sections and graphics contain the information needed to install ferrites activate caster locking mechanisms locate key components and provide proper clearance for the cooling system of the deskside MAP 100P Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 70 2 Assembling the Computer Assembling the Deskside MAP 100P Deskside MAP 100P Electromagnetic Conductance Reduction Components Table 18 on page 71 lists the ferrites to be installed on a MAP 100P system that uses the AYC10 Tip Ring circuit card Table 19 on page 72 lists the ferrites to be install
152. n installing in the unit without having to hold it up to secure it to the cabinet 4 Position the unit by sliding the C channel brackets located on each side of the unit inside the channel brackets located on each side of the frame 5 Lift the unit with a mechanical lifting device using the four eye bolts located on the top of the MAP 100C and slide it onto the C channel brackets in the cabinet so that the mounting ear brackets are against the cabinet uprights 6 Secure the mounting ear brackets to the cabinet using three 12 24 screws for each bracket 7 Attach the two cabinet frame dress filler panels A10070 and A10071 to the frame under the mounting brackets Figure 29 on page 103 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 102 2 Assembling the Computer Assembling the MAP 100C 8 Remove and discard the four eye bolts after the unit is secured to the frame 9 Release the two latches on the front top corners of the unit and slide the unit out the front of the frame to the full extent of the slides Note The unit should lock in place Figure 29 Installing Mounting Brackets onto the MAP 100C Cabinet Mounting Bracket il gt jtm Panel 10 Install the cable restraint bar on the rear of the unit using two 10 screws in the bottommost mounting holes Figure 31 on page 105 Intuity CONVERSANTO System Version 7 0 New System Installation 585 3
153. nal Literally translated it is the output level of the sound in every phonetic utterance speech envelope The linear representation of voltage on a line It reflects the sound wave amplitude at different intervals of time This envelope can be plotted on a graph to represent the oscillation of an audio signal between the positive and negative extremes Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 332 Glossary speech file speech file A file containing an encoded speech phrase speech filesystem A collection of several talkfiles The filesystem is organized into 16 Kbyte blocks for efficient management and retrieval of talkfiles speech modeling The process of creating WholeWord speech recognition algorithms by collecting thousands of different speech samples of a single word and comparing them all to obtain a statistical average of the word This average is then used by a WholeWord speech recognition program to recognize a single spoken word speech space An area that contains all digitized speech used for playback in the applications loaded on the system speech phrase A continuous speech segment encoded into a digital string speech recognition The ability of the system to understand input from callers Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 333 Glossary SPIP SPIP signal processor interface process
154. nary numbers The code includes 128 upper and lowercase letters numerals and special characters Each alphanumeric and special character has an ASCII code binary equivalent that is 1 byte long analog An analog signal such as voice or music that varies in a continuous manner An analog signal may be contrasted with a digital signal which represents only discrete states ANI automatic number identification announcement A message the system plays to the caller to provide information The caller is not asked to give a response Compare to prompt API Application programming interface Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 271 Glossary application application The automated transaction interactions among the caller the voice response system and any databases or host computers required for your business See also application script application administration The component of the Intuit CONVERSANT system that provides access to the applications currently available on your system and helps you to manage and administer them application installation A two step process in which the Intuity CONVERSANT system invokes the TSM script assembler for the specific application name and moves files to the appropriate directories application script The computer program that controls the application the transaction between the caller and
155. ncy service CALL ANSWERING AUTOMATIC ANSWERING EQUIPMENT Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device In order to operate within the limits for compliance with Telecom specifications the associated equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example persons other than your company s employees agents subcontractors or persons working on your company s behalf Note that there may be a risk of toll fraud associated with your telecommunications system and if toll fraud occurs it can result in substantial additional charges for your telecommunications services Your Responsibility for Your System s Security You and your system manager are responsible for the security of your system and for preventing unauthorized use You are also responsible for reading all installation instruction and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk Lucent Technologies does not warrant that this product is immune from or will Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 vii Copyri
156. nections Figure 74 Overview of Lucent Intuity Serial Port Connections oyev 201 LJK 062398 SuperSerial circuit card Octopus cable Modular adapter to 25 pin RS 232 cable Modem House Wiring Cross connect field ONOOR WD Public Switched Telephone Network 9 ADU 10 400B2 adapter 11 To adjunct power 1151A 12 7400A data module 13 7400B distant data module 14 Null modem cable 15 Terminal Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 249 Connecting Lucent Intuity COM1 to Customer Premise Equipment Through a Modem B Cable Connectivity Connecting Lucent Intuity COM1 to Customer Premise Equipment Through a Modem See Figure 75 on page 250 to connectCOM to customer premise equipment through a modem Figure 75 Connecting COM1 to CPE Through a Modem 9 4 2225 55 9 9 9 ommo oo cycv p10 LJK 070197 1 COM1 on CPU circuit card 5 House wiring 2 9 to 25 pin adapter 6 Cross connect field 3 RS 232 cable 7 Switch 4 Modem 8 25 pair cable Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 250 Connecting Lucent Intuity COM1 to a 715 Terminal DCE Port Through ADUs B Cable Connectivity Connecting Lucent Intuity COM1 t
157. ng security 21 online help support xxxiv telephone lines types needed 16 Tip Ring distribution hardware connections for MAP 100C 143 connections for MAP 100P 146 connections for MAP 40P 143 installing on the MAP 100P 150 Tip Ring line splitters connection through the 356B adapter 141 connection through the 885A adapter 140 transfer test see feature test scripts trouble repairs boot up 233 power up 233 turning on the system 185 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 357
158. nit should lock in place 9 Install the cable restraint bar on the rear of the unit in the bottommost mounting holes Figure 31 on page 105 10 Secure the cable restraint bar with two 10 screws 11 From the front of the unit release the slide latching mechanism on the sides of the two top slides while simultaneously pushing in on the unit 12 Secure the unit into its mounting position with the two latches at the front top corners of the unit Key Components on the Front of the MAP 100C Use the following sections and diagrams to locate key components on the MAP 100C For additional information describing the MAP 100C hardware see the maintenance specific to your platform Figure 35 on page 113 shows the front view of the MAP 100C Table 27 on page 114 provides a description of the components on the front of the MAP 100C Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 112 2 Assembling the Computer Assembling the MAP 100C Figure 35 Front View of the MAP 100C Floppy Disk Drive ESD Ground Pre may CPU Rear Fans Pur supl Serial Port Video Reset On Off ve Bay p CFU Rear Fans Par Sj e Power verme mas ee C mM O c Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 113 2 Assembling the Computer Component Front door Keyboard receptac
159. no entry on the screen corresponds with the time you sent the alarm Note Wait approximately 4 minutes for the test to complete 7 Press F6 Cancel The system displays the Alarm Origination Test menu Figure 70 on page 227 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 229 4 Completing System Installation Activating Alarm Origination 8 Select gt Review Latest Test Results The system displays the Alarm Origination Test Results window Figure 73 on page 230 Figure 73 Alarm Origination Test Results Window Alarm Origination Test Results Tue Jan 18 17 08 20 1994 Alarm origination test successful 9 Verify that the message on the screen reads Day Date Time Alarm origination test successful Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 230 4 Completing System Installation Baselining the Intuity CONVERSANT System 10 If the test completed successfully press F6 Cancel until you reach the Voice System Administration menu Figure 61 on page 210 and continue with the next procedure on your checklist Press F6 Cancel to log out of the system 11 Ifthe test did not complete successfully contact your remote maintenance service center Baselining the Intuity CONVERSANT System Lucent Technologies recommends that a root or full backup be performed to baseline the system For th
160. ns network for voice data or audio services transaction The interactions exchanges between the caller and the voice response system A transaction can involve one or more telephone network connections and voice responses from the Intuity CONVERSANT system It can also involve one or more of the system optional features such as speech recognition 3270 host interface FAX Actions etc transaction assembler script The computer program code that controls the application operating on the voice response system The code can be produced from Voice Work Script Builder or by writing directly in TAS code transaction state machine process A multi channel IRAPI application that runs applications controlled by TAS script code Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 342 Glossary transient process transient process A process that is created dynamically only when needed TRIP Tip Ring interface process troubleshooting The process of locating and correcting errors in computer programs This process is also referred to as debugging TSO Technical Services Organization TSO time share operation TSM transaction state machine process TTS text to speech Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 343 Glossary TWIP TWIP T1 interface process United Kingdom US United States
161. nstalling Toroids and Ferrites Note Toroids are installed only on MAP 40P systems Before connecting peripherals or external devices it is necessary to install ferrites to interface cables as required All installations require the use of ferrites to meet the individual country agency EMC electromagnetic compatibility regulations Installation of ferrites must be in accordance with these procedures to meet individual country compliances A toroid Type A used only on a MAP 40P system is a 2 5 inch 6 4 cm circular ferrite comcode 405853458 Toroids are made of a highly conductive carbon type of material that is very brittle If a toroid ring fractures it should immediately be replaced A ferrite Type B is a 1 inch 2 5 cm rectangular device Ferrites are made of a variable conductive carbon type material to reduce special EMI electromagnetic interference frequency band width Available in split and solid ferrite forms a special snap back protective cover is used to install and keep the halves together Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 35 2 Assembling the Computer Installing Toroids and Ferrites General Toroid and Ferrite Installation Guidelines A CAUTION Handle toroids and ferrites with care Toroids and ferrites are easily fractured or broken Immediately replace any fractured or broken toroids or ferrites as they are no longer effective for EMC cont
162. nto the appropriate jack 2 Remove any slack in the cable on the back of the unit by dressing it so that it is stored in the area above the distribution panel Note Use cable ties if necessary to dress the cables neatly 3 Make telephone line connections to the computer with the 25 foot 50 conductor shielded cable s equipped with USOC RJ21X connections Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 144 3 Making Cable Connections Connecting the Tip Ring Circuit Card Table 35 Connections from the Tip Ring Circuit Cards to the Tip Ring Distribution Panel Tip Ring Circuit Channel Numbers on the Jack Numbers Card Tip Ring Circuit Card on the Panel 1st 1 2 3 J1 4 5 6 J2 2nd 1 2 3 J3 4 5 6 J4 3rd 1 2 3 J5 4 5 6 J6 4th 1 2 3 J7 4 5 6 J8 5th 1 2 3 J9 4 5 6 J10 6th 1 2 3 J11 4 5 6 J12 10f2 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 145 3 Making Cable Connections Connecting the Tip Ring Circuit Card Table 35 Connections from the Tip Ring Circuit Cards to the Tip Ring Distribution Panel Tip Ring Circuit Channel Numbers on the Jack Numbers Card Tip Ring Circuit Card on the Panel 7th 1 2 3 J13 4 5 6 J14 8th 1 2 3 J15 4 5 6 J16 2 of 2 Cable Connection Using the Tip Ring Distribution Hardware for the MAP 100P The Tip Ring distribution hardware Figure 44 on page 142 consists of A 356B adapter Ada
163. ntuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 194 4 Completing System Installation Connecting a Modem Selecting the UNIX Dial Default Factory Configuration Note Press to scroll forward and to scroll backward To select and save the UNIX Dial default factory setting to the Active Saved configuration area complete the following procedure 1 Turn the modem off and then back on 2 Press or on the DCP to display configure 3 Press the function key below configure to select the Configure branch of the menu The LCD displays the following message Ld EditArea frm 4 Press or to display Factory 5 Press F1 to display the factory preset configuration The LCD displays the following message LD Fact Preset 6 Press 4 or to display Unix Dial 7 Press the function key below unix Dial to select the Unix Dial default factory setting Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 195 4 Completing System Installation Connecting a Modem The LCD displays the following message Choose Function Edit and Save 8 Press F3 Save The LCD displays the following message Sav EditArea to Active Saved 9 Press F1 Active Save area The LCD displays the following message Command Complete 10 Press 4 to return to the top level menu Setting the Async DTE Rate to t
164. o a 715 Terminal DCE Port Through ADUs See Figure 76 on page 251 to connect COM1 to a 715 terminal DCE port through ADUs Figure 76 Connecting COM1 to a 715 Terminal DCE Port Through ADUs res cycv p11 LJK 070197 1 COM1 on CPU circuit card 5 400B2 adapter 2 9 to 25 pin adapter 6 To adjunct power 1151A 3 RS 232 cable 7 DW8 cable 4 ADU 8 House wiring Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 251 Connecting Lucent Intuity COM1 to a Distant Data Module Through a 7400A Data Module B Cable Connectivity Connecting Lucent Intuity COM1 to a Distant Data Module Through a 7400A Data Module See Figure 77 on page 252 to connect COM to a distant data module through a 7400A data module Figure 77 Connecting COM1 to a Distant Data Module Through a 7400A cycv p16 LJK 070197 1 1 COM1 on CPU circuit card 7 Public Switched Telephone Network 2 9 to 25 pin adapter 8 Remote location 3 RS 232 cable 9 7400B distant data module 4 7400A data module 10 RS 232 cable 5 25 pin cable 11 715 Terminal 6 Customer wall field Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 252 Connecting Lucent Intuity COM1 to a 615 Terminal or Other DTE Device Through a Null B Cable Connectivity Modem Connecting Lucent Intuity COM1 to a 615 Terminal or Other DTE Devic
165. ocessor In Intuity CONVERSANT system documentation the computer on which UnixWare and Intuity CONVERSANT system software runs In general the part of the computer system that processes the data Also known as the central processing_ unit prompt A message played to a caller that gives the caller a choice of selections in a menu and asks for a response Compare to announcement prompt and collect P and C A message played to a caller that gives the caller a choice of selections in a menu and asks for a response The responses is collected and the script progresses based on the caller s response pseudo driver A driver that does not control any hardware PS amp BM power supply and battery module Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 323 Glossary PSTN PSTN public switch telephone network pulse code modulation A digital modulation method of encoding voice signals into digital signals See also adaptive differential pulse code modulation R RAID redundant array of independent disks RAID array An assembly of disk drives configured to provide some level of RAID functionality RAM random access memory RDMBS ORACLE relational database management system Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 324 Glossary RECOG RECOG speech recognition feature message c
166. ociated disk is accessed and active Fan fault LED LED lights red for upper card 16 cage fan trouble SCSI external active External active terminator 17 terminator connected on the end of the CPU SCSI bus cabling with LED indicator for power available 2of2 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 79 2 Assembling the Computer Assembling the Deskside MAP 100P Key Components on the Back of the Deskside MAP 100P Figure 24 shows the back view of a deskside MAP 100P Table 21 on page 81 provides a description of the components on the back of the MAP 100P Figure 24 Back View of the Deskside MAP 100P suy Co otto EIE cos rn sivas scinp003 KLC 032398 A O N o OOA AC line fuse Line fuse rating label AC power inlet receptacle ON OFF power switch with protective guard Power supply status LED Power supply 1 Power supply 2 Keyboard connector 9 COM2 port 10 Video circuit card PCI slot 1 11 P5 200 MHz CPU with COM1 and parallel port slot 17 12 Remote maintenance circuit card ISA slot 16 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 80 2 Assembling th
167. of America UNIX Operating System A multiuser multitasking computer operating system originally developed by Lucent Technologies UNIX shell The command language that provides a user interface to the UNIX operating system upgrade scenario The particular combination of current hardware software application and target hardware software applications etc Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 344 Glossary usability usability A measurement of how easy an application is for callers to use The measurement is made by making observations and by asking questions An application should have high usability to be successful USOC universal service ordering code UVL unified voice library V VDC video display controller vi editor A screen editor used to create and change electronic files virtual channel A channel that is not associated with an interface to the telephone network Tip Ring T1 LSE1 LST1 or PRI Virtual channels are intended to run data only Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 345 Glossary vocabulary applications which do not interact with callers but may interact with DIPs Voice or network functions for example coding or playing speech call answer origination or transfer will not work on a virtual channel Virtual channel applications can be initiated
168. of MAP 5P Peripheral Drive Devices The MAP 5P contains the following peripheral drive devices e Cartridge tape drive Diskette drive Hard disk drives Note The specifics of these devices are subject to change Figure 14 on page 52 is a side view of the MAP 5P peripheral drive device locations Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 51 2 Assembling the Computer Assembling the MAP 5P Figure 14 Side View of MAP 5P with Locations of Peripheral Drive Devices o o o ofo o o 7 773 L7 Cs scevside CJL 020297 1 Hard disk drive 0 6 Cartridge tape drive 2 Empty peripheral bay 7 Empty peripheral bay 3 Power supply 8 Empty peripheral bay 4 Motherboard 9 Diskette drive 5 Riser card 10 Hard disk drive 1 if used Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 52 2 Assembling the Computer Assembling the MAP 5P Table 11 on page 53 contains a brief description of the peripheral drive devices Table 11 Device Cartridge Tape Drive Diskette Drive Locations of MAP 5P Peripheral Drive Devices Description Note The cartridge tape drive is a SCSI component used for back u
169. ologies e Field support e Helpline personnel Factory assemble load and test ALT personnel e Provisioning project managers Sales and Technical Resource Center STRC We assume that the primary users of this book have completed the CONVERSANT hardware installation training course see Training on page xxxvi How to Use This Book This book is designed to step you through the entire installation process You can also use it as a quick reference to obtain specific information you may need on a particular topic Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xxiii About This Book For Complete Installation Instructions For a Quick Reference For Troubleshooting Information For Connectivity Information How to Use This Book Each chapter contains the installation information common to all CONVERSANT platforms Any differences are identified in the paragraph heading table headings and noted within the text Read Chapter 1 Getting Started before you begin for information on prerequisites including site preparation and the tools and information you need to complete the installation successfully From there read and use each chapter in the order presented This takes you step by step through the procedures you must perform to install a factory assembled loaded and tested ALT CONVERSANT system If you are installing a non ALT system see Appendix C
170. only by a virtual seizure request to TSM from a DIP vocabulary A collection of words that the Intuity CONVERSANT system is able to recognize using either WholeWord or FlexWord speech recognition vocabulary activation The set of active vocabularies that define the words and wordlists known to the FlexWord recognizer vocabulary loading The process of copying the vocabulary from the system where it was developed and adding it to the target system Voice Work An optional software package that provides a graphical interface to assist in development of voice response applications on the Intuity CONVERSANT system see also Script Builder Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 346 Glossary voice channel voice channel A channel that is associated with an interface to the telephone network Tip Ring T1 E1 LSE1 LST1 or PRI Any Intuity CONVERSANT system application can run on a voice channel Voice channel applications can be initiated by being assigned to particular voice channels or dialed numbers to handle incoming calls or by a soft seizure request to TSM from a DIP or the soft szr command voice processing co marketer A company licensed to purchase voice processing equipment such as the Intuity CONVERSANT system to market and sell based on their own marketing strategies voice response output process A software process that transfers digitized spee
171. ons system by an unauthorized party Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xxxiii About This Book Getting Help Getting Help The Intuity CONVERSANT system provides online help to assist you during installation administration and application development tasks To use the online help Press F1 Help when you are in a menu or window The first time you press F1 the system displays information about the currently active window or menu When you are in a window the help explains the purpose of the window and describes its fields When you are in a menu the help explains how to use menus If you press F1 again the system displays a General Help screen that explains how to use the online help Press F2 Choices when you are in a field The system displays valid field choices either in a pop up window or on the status line directly above the function keys Press F6 Cancel to exit the online help Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xxxiv About This Book Technical Assistance Technical Assistance Web Site The following customer support web site contains resources where you can find solutions for technical problems http support lucent com Contact Numbers Technical assistance on the Intuity CONVERSANT product is available through the following telephone contacts e Inth
172. ontents Setting Up the Hardware on the 7400A Data Module 206 Connecting the 7400A to COM1 Tcr TEES usos 206 Connecting the 7400A Data Module to the Asynchronous SuperSerial M ge C 206 Testing the Hardware Connections and Setup 2000 207 Completing Setup on the 7400A Data Module liliis 207 Verifying Controlled Applications llle 209 Viewing Feature License Values T Cee TT TUTTO 209 Feature Test Script Packages 2 53 ko fe oe 4 OS bee hee Ba eS 213 Feature Test Script Package Prerequisites llli 213 Setting Up the Feature Test Script Package 20 c cee eeeeee 215 Running the Feature Test Script Package 0000e cee eaeee 219 Changing the State of Voice Equipment 0020 0c eee eee 222 Activating Alarm OFIIBao uu oon vos dex deque we ee he hee 224 Testing Alarm Ogiaton 2 ues mem sek xm eh norme mex xm 227 Baselining the Intuity CONVERSANT System 24 231 Appendix A Troubleshooting Procedures 232 URL MEER D ER SEO TI CTI Et DIR SL 1 2 217 232 Repairing Power Up Troubles 2 2 2 00 llle 233 Repairing Boot Up Troubles 22k oe Re m3 a 236 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xix Contents Appendix B Cable Connectivity 240 CGI 3 6 oink Ge gk Ce A ek X ob diario de 3 deg Sea x Ven 240 Slot Assignments
173. or the Intuity CONVERSANT system to follow during a transaction Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 328 Glossary Script Builder Script Builder An optional software package that provides a menu oriented interface designed to assist in the development of custom voice response applications on the Intuity CONVERSANT system see also Voice Work SCSI small computer system interface SDLC synchronous data link control SDN software defined network shared database table A database table that is used in more than one application shared speech Speech that is a part of more than one application Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 329 Glossary shared speech pools shared speech pools A parameter that allows the user of a voice application to share speech components with other applications SID station identification signal processor circuit card AYC2 AYC2B AYC2C or AYC9d A speech processing circuit card that is an older lower capacity version of the speech and signal processor SSP circuit card AYC43 SIMMs single inline memory modules single inline memory modules A method of containing random access memory RAM chips on narrow circuit card strips that attach directly to sockets on the CPU circuit card Multiple SIMMs are sometimes installed on a s
174. orexkrrex aer me RR R 137 Pinouts for the Tip Ring Circuit Card CER dA TOES m 139 Cable Connection Using a Line Splitter llle 140 885A Adapter pier ee E ee less Cee ere ee 140 DOGS AUGUE 4244 d Hada RRA ARE AERA eS PRA db do Road ole RR 141 Cable Connection Using the Tip Ring Distribution Panel for the MAP 40P and MAP 100C lsseseee eee 143 Cable Connection Using the Tip Ring Distribution Hardware for he MAPPHIDUP Lus cans bean ee daw ee i ik 146 Installing the Tip Ring Distribution Hardware on the MAP 100P 150 Connecting Asynchronous Devices 2 e a 167 Using COM1 m bi qudm deg pix E ed das iq ieu edens 167 CONI PNO 43 Gent oe oi opc Kader o oce dece Pe deo 168 Asynchronous SuperSerial Circuit Card aged PONENTE OEE ITT 169 Connecting the FIFO SIB Synchronous Host 00000 c eee eee 171 Host Cable Specifications bouche CETT EE PAAT TOU PEE ax 172 Connecting the LAN Circuit Card 2 2 ee ee 172 SMC8432 Circuit Card Teer PEE ITET EE TEETE EATE E EN ur zn Saa Creu Card s 3p iseasi cede EROR EODARR ACE RC ROCA PRAMS ERS 174 Connecting Standard Circuit Cards 2s uos ko oon RR ee 175 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xvii Contents External SCSI Connector Circuit Card 0000 cece eee 175 Remote Maintenance Circuit Card EET T petal gaia ws fe is
175. orners of the chassis and reset the MAP 40P in an upright position Note The final position of the MAP 40P must include a front to back clearance of at least 16 cm 6 in to provide adequate air intake and exhaust Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 59 2 Assembling the Computer Assembling the MAP 40P Figure 15 Attaching the MAP 40P Stabilizing Feet z A le l g a 7 a le l l le i a 4 hxxxx wswwwuvvyvvyy LXXXXW mm AA AURAL V h2mxbotm RPY 081597 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 60 2 Assembling the Computer Key Components on the Front of the MAP 40P Key Components on the Front of the MAP 40P Figure 16 on page 61 shows the front view of the MAP 40P Use this figure to locate key components for the MAP 40P Figure 16 Front View of the MAP 40P Cartridge tape drive Diskette drive Power indicator Disk activity indicator Reset switch Power switch oar wn a h2mxfnt3 KLVC 081997 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 61 2 Assembling the Computer Key Components on the Front of the MAP 40P Table 15 on page 62 contains a brief description of each key component accessible on the front of the chassi
176. ote The AT amp T CRT345 monitor is not compatible with the PCI video circuit card Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 121 2 Assembling the Computer Connecting the Monitor Table 30 on page 122 contains references to find the location of the video connector and power receptacle that are specific to your platform Table 30 Video Connector and Power Receptacle Locations Platform Figure MAP 5P Figure 13 on page 48 MAP 40P Figure 17 on page 64 MAP 100P Deskside Figure 24 on page 80 MAP 100P Rack Mount Figure 28 on page 97 MAP 100C Figure 36 on page 116 One end of the signal cable has a video input connector and the other end is permanently attached to the monitor Use the 15 pin high density D subminiature female connector located on the video circuit card faceplate to connect to the monitor Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 122 2 Assembling the Computer Connecting the Monitor Procedure for MAP 5P MAP 40P and MAP 100C To connect the monitor cables do the following 1 Plug the video cable connector from the monitor directly into the video connector located on the faceplate of the video controller circuit card Figure 37 on page 124 2 Tighten the thumb screws on the video cable connector with your fingers or with a small flat blade screwdriver 3 Connect one end of th
177. ou type in or enter appear in bold type as in the following examples Enter change switch time zone at the Enter command prompt Type high or low in the speea field e Command variables are shown in bold italic type when they are part of what you must type in and in blue italic type when they are referred to for example Enter ch ma machine name where machine name is the name of the call delivery machine you just created e Command options are shown inside square brackets for example Enter connect switchname d b w Safety and Security Alert Labels This book uses the following symbols to call your attention to potential problems that could cause personal injury damage to equipment loss of data service interruptions or breaches of toll fraud security A CAUTION Indicates the presence of a hazard that if not avoided can or will cause minor personal injury or property damage including loss of data Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xxxii About This Book Safety and Security Alert Labels L WARNING Indicates the presence of a hazard that if not avoided can cause death or severe personal injury Ax DANGER Indicates the presence of a hazard that if not avoided will cause death or severe personal injury AX SECURITY ALERT Indicates the presence of a toll fraud security hazard Toll fraud is the unauthorized use of a telecommunicati
178. ous SuperSerial Circuit Card to a Terminal Through ADUS css x omm RR ERES EG 256 Connecting the Asynchronous SuperSerial Circuit Card to a Distant Data Module Through a 7400A Data Module 257 Making a Direct Connection from the Asynchronous SuperSerial Circuit Card to a 615 Terminal or Other DTE Devices 258 Making a Direct Connection from the Asynchronous SuperSerial Circuit Card to 715 Terminal or Other DCE Devices 259 Cable and Adapter Ordering Numbers lll ll 260 Glossary 267 Index 351 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xxi About This Book Overview This book contains instructions for installing an Intuity CONVERSANT system that has been assembled loaded and tested ALT at the Lucent Technologies factory It includes procedures for assembling setup configuration initial administration acceptance testing and cut to service These procedures apply to all platforms and the Intuity CONVERSANT system and most of its optional features Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xxii About This Book Intended Audiences Intended Audiences This book is intended primarily for the on site technical personnel who are responsible for installing the system and performing initial administration and acceptance testing Secondary audiences include the following from Lucent Techn
179. ows a sample 19 by 30 inch commercial cabinet housing three rack mount MAP 100P units Each MAP 100P is shown with front bezel removed Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 84 2 Assembling the Computer Assembling a Rack Mount MAP 100P Figure 25 MAP 100P Sample Rack Mount with Front Bezels Removed The following sections and graphics contain the information needed to install ferrites locate key components and provide proper clearance for the cooling system of the rack mount MAP 100P Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 85 2 Assembling the Computer Assembling a Rack Mount MAP 100P Rack Mount MAP 100P Electromagnetic Conductance Reduction Components Table 22 on page 86 lists the ferrites to be installed on a MAP 100P system that uses the AYC10 Tip Ring circuit card Table 23 on page 87 lists the ferrites to be installed on a MAP 100P system that uses the AYC30 Tip Ring circuit card Table 22 MAP 100P Ferrite Installation Using the AYC10 Tip Ring Circuit Card Component Location Cabling Tip Ring circuit Place 2 ferrites on each Wrap the modular card AY
180. p and restore functions and to load the system The diskette drive uses 3 5 inch 1 44 Mbyte high density diskettes The diskette drive is used for system configuration and diagnostic testing 10f2 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 53 2 Assembling the Computer Table 11 Device Hard Disk 0 Hard Disk 1 Cooling System for MAP 5P Description Hard disk drive 0 is a 2 Gbyte drive that is present in all systems Hard disk 0 stores the operating system application software and speech data Hard disk drive 1 may or may not be present in your system If hard disk 1 is installed it can be used for mirroring or voice storage Assembling the MAP 5P Locations of MAP 5P Peripheral Drive Devices Note Hard disk drive 0 is not accessible from the front of the MAP 5P For more information on hard disk drives see the maintenance book specific to your platform 2 of 2 Air must circulate inside and around the computer chassis to prevent components from overheating which can cause system malfunctions Interior fans and proper clearance around the chassis are two ways to maintain proper temperatures within the computer Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 54 2 Assembling the Computer Assembling the MAP 5P Interior Fans The interior fans help maintain air flow in th
181. panel door Upper right corner Upper right corner next to the circuit breakers Description 15 pin female D subminiature Recessed button Rocker switches LED Function Connects the MAP 100C to a monitor Do not use for any other purpose Resets the MAP 100C Turns incoming power to the MAP 100C on or off Lights green when the power is on 2 of 3 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 118 2 Assembling the Computer Table 28 Componenis on the Rear of the MAP 100C Component AC power inlet receptacle DC power terminal strip Location Upper right corner next to the circuit breakers AC units Upper right corner next to the circuit breakers DC units Assembling the MAP 100C Description Three prong 110 220 V Four screw lugs Function Connects the MAP 100C to a power supply viaa power cord Connects the MAP 100C to DC power via two independent 48 VDC dedicated lines 3 of 3 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 119 2 Assembling the Computer MAP 100C Peripheral Drive Devices Assembling the MAP 100C Table 29 on page 120 provides descriptions and functions of the various drives on the MAP 100C These devices are located in the peripheral bay behind the right front door Table 29 MAP 100C Peripheral Bay Drives
182. per fan 17 SCSI external active terminator MONOOARWD Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 77 2 Assembling the Computer Assembling the Deskside MAP 100P Table 20 Components on the Front of the Deskside MAP 100P Component Description Callout number Diskette drive 3 5 inch 1 44 Mbyte high 1 density system configuration diagnostic testing SCSI 2 0 Gbyte backup and 2 restore loading the system Cartridge tape drive Reset switch Push button resets the 3 MAP 100P CPU Hard disk drive 0 2 0 Gbyte SCSI 4 Hard disk drive 1 2 0 Gbyte SCSI 5 Hard disk drive 2 2 0 Gbyte SCSI 6 Hard disk drive 3 2 0 Gbyte SCSI 7 Hard disk drive 4 2 0 Gbyte SCSI 8 Hard disk drive 5 2 0 Gbyte SCSI 9 Circuit card cage fan Cooling system 10 1 of 2 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 78 2 Assembling the Computer Assembling the Deskside MAP 100P Table 20 Components on the Front of the Deskside MAP 100P Continued Component Description Callout number Fan fault LED LED lights red for lower card 11 cage fan trouble Card cage fan fault LED LED lights red for a fan trouble 12 Power supply fault LED LED lights red when P S fan 13 fails or power supply is removed Power on LED LED lights green when poweris 14 on Disk activity indicator LED intermittently lights amber 15 per SCSI ID when ass
183. pter mounting support clips A 25 pair high density cable for the first 24 channels Note An additional 25 pair high density cable is required for the second 24 channels to be supported by the distribution panel Therefore Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 146 3 Making Cable Connections Connecting the Tip Ring Circuit Card if you are connecting 48 channels you will need another cable that is not part of this kit Note Two kits will have to be purchased to accommodate all 64 channels Adapters or line splitters enable you to use multiple channels in modular cords The Tip Ring distribution hardware attaches to the rear bracket on the deskside MAP 100P Figure 46 on page 148 and the rack mount MAP 100P Figure 47 on page 149 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 147 3 Making Cable Connections Connecting the Tip Ring Circuit Card Figure 46 Tip Ring Distribution Hardware on Deskside MAP 100P Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 148 3 Making Cable Connections Connecting the Tip Ring Circuit Card Figure 47 Tip Ring Distribution Hardware on Rack Mount MAP 100P scin012 KLC 032498 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 149
184. r enables you to transfer files to and from UNIX text to speech An optional feature that allows an application to play US English speech directly from ASCII text by converting that text to synthesized speech The text can be used for prompts or for text retrieved from a database or host and can be spoken in an application with prerecorded speech text to speech application development is supported through Voice Work and Script Builder Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 340 Glossary ThickNet ThickNet A 10 mm 10BASE5 coaxial cable used to provide interLAN communications ThinNet A 5 mm 10BASE2 coaxial cable used to provide interLAN communications TIFF tag image file format time division multiplex A method of serving a number of simultaneous channels over a common transmission path by assigning the transmission path sequentially to the channels with each assignment being for a discrete time interval Tip Ring Analog telecommunications using four wire media token ring A ring type of local area network that allows any station in the network to communicate with any other station Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 341 Glossary trace trace A command that can be used to monitor the execution of a script traffic The flow of information or messages through a communicatio
185. ransmitted signal to prevent crosstalk The system is terminating the T1 trunk from outside the building In this situation the CSU provides the primary lightning and surge protection as required by FCC Part 68 e The T1 loop is powered by either 110 VAC or 24 or 48 VDC sources Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 182 3 Making Cable Connections Digital Connections for MAP 40P MAP 100P and MAP 100C You want to use the remote loopback or extended super frame maintenance features In this case the CSU recognizes the in band bit patterns that signal it to loop back the incoming signal or to perform other maintenance functions Connecting T1 On some types of CSUs the connector on the T1 cable plugs into the AYC21 Circuit Cardstoa circuit card and the cable terminates at a 15 pin D subminiature connector to TU the CSU On other types you must cut off the CSU connector and slide latch and strip and connect the wires Figure 58 on page 184 displays the AYC21 circuit card connection Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 183 3 Making Cable Connections Digital Connections for MAP 40P MAP 100P and MAP 100C Figure 58 AYC21 Circuit Card Connection swt device number Sw2 operating mode Bus B Test port terminating lab use only resistors TDM bus B reserved for Bus A fu
186. raphics contain the information needed for the following Installing ina 5ESS Switching Equipment Single Bay Frame on page 101 Installing ina Common ESS Switching Equipment Single Bay Frame on page 107 Installing the MAP 100C in a Commercial 24 Inch Panel Rack on page 111 Key Components on the Front of the MAP 100C on page 112 Key Components on the Back of the MAP 100C on page 115 Cooling System for MAP 100C on page 121 Installing in a BESS Switching Equipment Single Bay Frame Use the following procedure to install the MAP 100C in a 5ESS Switching Equipment Single Bay Frame with mounting kit ED5D184 Note f you are installing only one unit in a frame it is recommended that you install the single unit central to the frame for easier accessibility and better frame stability Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 101 2 Assembling the Computer Assembling the MAP 100C 1 Locate the left and right mounting ear brackets A10039 and A10038 and attach them to the side plate of the unit as shown in Figure 32 on page 106 2 Secure the left and right mounting ear brackets A10039 and A10038 bracket with four 10 screws 3 Install C channel brackets on the 5ESS Switch frame and on the MAP 100C There are two sets that accompany each unit The slotted C channel must be installed onto the frame Figure 30 on page 104 Note These guides aid you i
187. rogramming Interface Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 301 Glossary HOST HOST host interface process message class host computer A computer linked to a network to provide a range of services such as database access and computation The host computer operates in a time sharing manner with other computers linked to it via the network hwoos hardware out of service state Hz Hertz International Business Machines iCk or ICK The system integrity checking process Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 302 Glossary ID ID identification IDE integrated disk electronics idle channel A channel that either has no owner or is owned by its default owner and is onhook information element IND FILE The standard SNA file transfer utility that runs as an application under CICS TSO and CMS IND FILE is independent of link level protocols such as BISYNC and SDLC independent software vendor A company that has an agreement with Lucent Technologies to develop software to work with the Intuity CONVERSANT system to provide additional features required by customers Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 303 Glossary indexed table indexed table A table that unlike a nonindexed table can be searched via a fiel
188. rol When installing toroids or ferrites e Install toroids or ferrites to cables as required e Minimize the amount of cable between the toroids or ferrites and the computer chassis e Wrap cables as tightly as possible Do not leave large amounts of slack in the loop s Use cable ties when required behind the ferrites to keep the ferrites in place Installing a Ferrite To install a ferrite do the following 1 Open the ferrite by gently pulling the fastener away from the body of the ferrite Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 36 2 Assembling the Computer Installing Toroids and Ferrites 2 Place the cord or cable in the groove inside the ferrite Figure 7 on page 37 Note Maintain minimum cable lead length between the ferrite and the computer chassis Figure 7 Example Ferrite Type B Installation incvferi LJK 032598 1 Ferrite in open position 2 Ferrite in snapped closed position 3 Cable tie 4 To the computer Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 37 2 Assembling the Computer Installing Toroids and Ferrites If the cable is to be wrapped around the ferrite wrap the cable tightly around half of the ferrite and place the cable into the groove Figure 8 on page 38 If the cable is to be wrapped around two ferrites ensure the second ferrite is close to the first ferri
189. ry of commands that provide a standard development interface for voice telephony applications Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 305 Glossary IPC interprocess communication IPC intelligent ports card IPC 900 IPCI integrated personal computer interface IRAPI Intuity Response Application Programming Interface IRQ interrupt request ISA industry standard architecture ISDN Integrated Services Digital Network IPC Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 306 Glossary ISV ISV independent software vendor ITAC International Technical Assistance Center IVC6 circuit card AYC10 A Tip Ring analog circuit card with six channels IVP6 circuit card AYC5B A Tip Ring analog card with six channels K Kbps kilobytes per second Kbyte kilobyte Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 307 Glossary keyboard mapping keyboard mapping In emulation mode this feature enables the keyboard to send 3270 keyboard codes to the host according to a configuration table set up during installation keyword spotting A capability provided by WholeWord speech recognition that allows the system to recognize a single word in the middle of an entire phrase spoken by a caller in response to a prompt
190. s Dionem Le Pr sent Appareil Nom rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de la class A pr scrites dans le reglement sur le brouillage radio lectrique dict par le minist re des Communications du Canada European Union Lucent Technologies Business Communications Systems declares that the da aide of Lucent Intuity CONVERSANT system equipment specified in this document y conforms to the referenced European Union EU Directives and Harmonized Standards listed below EMC Directive 89 336 EEC Low Voltage Directive 73 23 EEC The CE mark affixed to the equipment means that it conforms to the above directives Telecom New GENERAL WARNING The grant of a Telepermit for any item of terminal Zealand Ltd equipment indicates that only Telecom has accepted that the item complies warning Notices with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 v Copyright and Legal Notices in all respects with other items of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services IMPORTANT NOTICE Under power failure conditions thi
191. s Table 15 Key Components on the Front of MAP 40P Component Cartridge Tape Drive Diskette Drive Power Indicator Disk Activity Indicator Description Callout Number The cartridge tape drive is a peripheral 1 device used to back up and restore files from a tape cartridge The diskette drive is a peripheral device 2 used to provide storage and random access to the operating system application software and speech data The power indicator light is green when 3 the power is on The disk activity indicator light is yellow 4 when the hard disk is active 1 of 2 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 62 2 Assembling the Computer Key Components on the Front of the MAP 40P Table 15 Key Components on the Front of MAP 40P Component Description Callout Number Reset Switch The reset switch is used to reset the 5 computer Power Switch The power switch is used to turn the 6 computer on and off 2 of 2 Key Components on the Back of the MAP 40P Figure 17 on page 64 shows the back view of the MAP 40P Use this figure to locate key components on the back of the MAP 40P Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 63 2 Assembling the Computer Key Components on the Front of the MAP 40P Figure 17 Back View of the MAP 40P um g 1 AC power inlet receptacle 2 AC power supply outle
192. s and supports the Okidata 320 printer for connection to the system Use the instructions supplied in the manufacturer s manual Users Guide Okidata 320 Printer or the manual provided with your printer to unpack and install your printer The following installation overview supplements the information provided in the printer guide 1 Unpack your printer according to the steps provided in the printer guide 2 Install the ribbon cassette and paper as shown in your printer guide 3 Ensure that the ON OFF switch of the printer is OFF Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 128 2 Assembling the Computer Connecting the Printer 4 Set the options as described in your printer guide Note The CONVERSANT system works with the default settings for the 320 printer 5 Connect the AC power cable to your printer 6 If your printer has a self test feature plug the AC power cable into a grounded wall outlet and initiate the self test by following the instructions in the printer guide When the self test is completed turn the printer off and disconnect the power cable from the wall outlet If your printer does not have a self test feature skip this step Continue with Step 7 7 Insert the male end of your cable into the 25 pin female parallel port connector 8 Fasten the screws 9 Insert the other end of your cable to the parallel port on your printer 10 Depending on your type
193. s device may not operate Please ensure that a separate telephone not dependent on local power is available for emergency use AUTOMATIC RE ATTEMPTS TO THE SAME NUMBER Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device The associated equipment shall be set to operate within the following limits for compliance with Telecom specifications There shall be no more than 10 call attempts to the same number within any 30 minute period for any single manual call initiation and The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempts and the beginning of the next attempt AUTOMATIC CALLS TO DIFFERENT NUMBERS Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device In order to operate within the limits for compliance with Telecom specifications the associated equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is not less than 5 seconds between the end of one call attempt and the beginning of the next attempt Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 vi Copyright and Legal Notices USER INSTRUCTIONS AUTOMATIC CALL SETUP This equipment shall not be set up to make automatic calls to the Telecom 111 emerge
194. s soon as the operator has completed a previous call or after the system has played a message to the caller automatic number identification A method of identifying the calling party by automatically receiving a string of digits that identifies the calling station of a particular customer AYC5B The IVP6 Tip Ring analog circuit card AYC10 The IVC6 Tip Ring analog circuit card AYC21 The E1 T1 digital circuit card AYC30 The NGTR analog circuit card Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 274 Glossary AYC43 AYC43 The speech and signal processor SSP circuit card B back up The preservation of the information in a file in a different location so that the data is not lost in the event of hardware or system failure backing up an application Using a utility that makes an archive copy of a completed application or an interim copy of an application in progress The back up copy can be restored to the system if the on line version is damaged or if you make revisions and want to go back to the previous version barge in A capability provided by WholeWord speech recognition and Dial Pulse Recognition DPR that allows callers to speak or enter their responses during the prompt and have those responses recognized similar to the Speak with Interrupt capability See also echo cancellation Intuity CONVERSANT System Version 7 0 New Syste
195. ship of that channel The default owner holds all idle in service channels In terms of the IRAPI this is typically the Application Dispatch process diagnose The process of performing diagnostics on a bus or on Tip Ring E1 T1 or SSP circuit cards dial ahead The ability to collect and process touch tone inputs in sequence even when they are received before the prompts Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 288 Glossary dial pulse recognition dial pulse recognition A method of recognizing caller pulse inputs from a rotary telephone dialed number identification service A service that allows incoming calls to contain information about the telephone number for which it is destined dial through A capability provided by touch tone and dial pulse recognition that allows callers to enter their responses during the prompt and have those responses recognized similar to the Speak with Interrupt capability See also barge in and echo cancellation dictionary A reference book containing an alphabetical list of words with information given for each word including meaning pronunciation and etymology DIMM dual in line memory module DIO disk input and output process Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 289 Glossary DIP DIP data interface process directory A type of file
196. siderations 0 0 0000 cece eee 3 Installation Area Considerations TEM EUR TUO TRE Weight and Space Considerations llle 5 Power Requirements m TE perum Tr TC T went Safety Precautions 6 0 4 soos eek oro oo ho oo 9o n 10 Protecting Against Damage from ESD ada SOG deena TTET Eada TN System Grounding Connections ssis coats s ava Ex ad sae ARX AR ERA RRRY X24 13 Regulatory Agency Guidelines 2l 13 atc n C 14 Before You Connect to the Public Telephone Network 14 Type of Telephone Lines Needed 0 00 cee eee eee 16 Telephone Service and Repair Problems lllllllilslssn 16 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xiii Contents Equipment Attachment Limitations 0 eee eee 17 Ponte of Damarmcation sa eS oak eos Ra OE See DRED 17 2 177 19 Non Lucent Technologies Switch or PBX Demarcation 19 LAN Connectivity Demarcation TTE rbd da 20 Script Builder FAX Actions Demarcation err aca eee d rr eee Qu dd 21 Mamtamning System SECUN se s dog ue cdi don accende Moe dle eie en a 21 Return and Repair sa dae End cn els Rede SH de Bae Mo we Re OR eae 22 Tools and Test Equipinent e n saa eee ee hehehe ga Le ed EB aD 23 ocu e ESTIS o da aed ae d diis eS eee ee oe HOS Qu Eque sque d OS 24 System Installation Checklist 0 cen
197. sion 7 0 New System Installation 585 313 106 Issue 3 January 2000 24 1 Getting Started System Installation Checklist Also refer to the maintenance book that is specific to your platform to assist you with the installation System Installation Checklist The checklist Table 7 on page 25 provides a description of the required procedures numbered in the sequence in which you must complete them The Chapter and Section columns refer you to the appropriate chapter number and section title of this book or to a switch integration book As you complete a procedure make a check mark in the 4 column Table 7 MAP Hardware Installation Checklist Preassembled System Task Task Description Comments Ch Section 1 Verify site Also performed by 1 Environmental environmental Project Manager Considerations on page 3 requirement 2 Verify site Also performed by 1 Installation Area installation Project Manager Considerations on page 4 requirement 1 of 8 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 25 1 Getting Started System Installation Checklist Table 7 MAP Hardware Installation Checklist Preassembled System Task 3 Task Description Verify site space requirement Verify site power requirement Verify site is prewired for all pinout connections Review demarcation points Review all safety warnings before getting started Comm
198. sion 7 0 New System Installation 585 313 106 Issue 3 January 2000 73 2 Assembling the Computer Assembling the Deskside MAP 100P Figure 20 Deskside MAP 100P Ferrite Placement and Stacking Sequence NV se H 4 1 Repeat pattern in groups of ae LJ 2 slots S 2 Rear cable support bracket 4 9 0 3 3 inch lead to ferrite 4 Dress cables to side 3 oo Br OQ OO 2 one 1 9 TIF 1 7 incvferS LJK 032598 Installing a Deskside MAP 100P If ordered as a deskside unit the side panel and base are factory installed and no additional assembly is needed However you must lock the rolling casters once you have positioned the unit Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 74 2 Assembling the Computer Assembling the Deskside MAP 100P Deskside units Figure 21 on page 75 are equipped with four casters that allow you to roll the unit around as required Once you position it press down the locking mechanisms located on each caster to secure the MAP 100P in place Figure 21 MAP 100P Deskside Unit scinp004 KLC 010898 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 75 2 Assembling the Computer Assembling the Deskside MAP 100P Key Components on the Front of the Deskside MAP 100P Use the following sections and diagrams to locate key componen
199. sk is active 20f2 Key Components on the Back of the MAP 5P Figure 13 on page 48 shows the back view of the MAP 5P Use this figure to locate key components on the back of the MAP 5P Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 47 2 Assembling the Computer Figure 13 Back View of the MAP 5P oOoooogoooo00000 oOoo0000000000 o Oooogoo000000000000000000 Oooogo000o000000000000000 Ooooo000000000000000000 sccvmb5pb CJL 012197 Assembling the MAP 5P Power supply fan exhaust Keyboard connector Mouse connector COM1 COM2 Parallel port Video connector AC power supply outlet 9 Dress cover lock 10 AC voltage selector switch 11 AC power inlet receptacle Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 48 2 Assembling the Computer Assembling the MAP 5P Table 10 on page 49 contains a brief description of each key component shown on the back of the computer Table 10 Key Components on Back of MAP 5P Component Power supply fan exhaust Keyboard connector Mouse connector COM1 COM2 Description The power supply fan exhaust maintains air flow within the chassis The keyboard connector connects the keyboard to the computer through a 6 pin female circular DIN p
200. ssing order file A collection of data treated as a basic unit of storage file transfer An option that allows you to transfer files interactively or directly to and from UNIX using the file transfer system FTS filename Alphabetic characters used to identify a particular file FlexWord speech recognition A type of speech recognition based on subword technology that recognizes phonemes or parts of words in a specific language See also subword technology Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 298 Glossary foos G foos facility out of service state Form Filler Plus An optional feature package that provides the capability for application scripts to record a caller s responses to prompts for later transcription and review FTS file transfer process message class Full CCA A feature package that augments the types of call dispositions that Intelligent CCA can provide function key A key labeled F1 through F8 on your keyboard to which the Intuity CONVERSANT system software gives special properties for manipulating the user interface GEN PRISM logger and alerter general message class Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 299 Glossary grammar grammar The inputs that a recognizer can match identify from a caller Graphical Speech Editor A window driven
201. stem then plays the list of features with the corresponding number to enter to test each feature 4 Select a feature using the telephone s touch tone pad 5 Press the number that corresponds to the feature you want to test and then press 6 Follow the prompts to complete the test for each selected feature Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 221 4 Completing System Installation Feature Test Script Package Changing the State of Voice Equipment To change the state of voice equipment 1 Start at the Voice System Administration menu Figure 61 on page 210 and select gt Configuration Management gt Voice Equipment gt Equipment State The system displays the Change State of Voice Equipment screen Figure 68 on page 222 Figure 68 Change State of Voice Equipment Screen Change State of Voice Equipment New State Equipment Equipment Number Change Immediately Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 222 4 Completing System Installation Feature Test Script Package Enter inserv in the New State field Press TAB to move to the Equipment field Enter channel Press TAB to move to the Equipment Number field Enter the number of the channel that you want to change to INSERV Press TAB to move to the Change Immediately field Enter y oO ON Oo a FP WO
202. t 3 External SCSI I O connector 90a 4 Parallel port ope gt scow V an 18 8889 6 Keyboard connector L osd 9 L a 152 9 EN 8886 Pp EE o Goo 7 Power supply fan exhaust 8 Mouse connector E 9 Video connector 33239 10 COM1 h2mxrear KLC 081997 Table 16 on page 65 contains a brief description of each key component accessible from the back of the computer Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 64 2 Assembling the Computer Key Components on the Front of the MAP 40P Table 16 Key Components on Back of MAP 40P Component AC power inlet receptacle AC power supply outlet External SCSI I O Connector Parallel port COM2 Description The AC power inlet receptacle connects the computer to the AC power source through a 3 prong 5 10A 110 230V power cord The AC power supply outlet connects the computer to the monitor using a 2 m 6 ft power cord The external SCSI I O connector provides an external SCSI connector and an active termination for the SCSI bus No terminating resistor is shown in Figure 2 7 The parallel port communicates with the printer through a 25 pin female plug CON2 is reserved for Lucent Technologies remote maintenance Callout Number 1 2 3 4 5 10f2 Intuity CONVERSANTO System Version 7 0 New System Ins
203. t card The ESD sensitive area of these components is located on the bottom surface A CAUTION Ensure that your palm is not in contact with the non component side of the board Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 12 1 Getting Started Regulatory Agency Guidelines System Grounding Connections To maintain electromagnetic interference EMI protection personal protection and immunity from circuit noise customer premise provided outlets must be grounded in accordance with NEC and applicable local codes A CAUTION Observe proper electrostatic discharge precautions when you handle computer components Wear an antistatic wrist strap that touches your bare skin and connect the strap cable to an earth ground Use extreme care when you make power and ground connections Regulatory Agency Guidelines This section contains the information needed to ensure compliance with government regulatory agencies in the United States and Canada e Within the United States If you are installing this system within the United States follow the installation procedures in this book and the guidelines listed in FCC Guidelines on page 14 to ensure compliance with the current Federal Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 13 1 Getting Started Regulatory Agency Guidelines Communications Commission FCC rules regarding ra
204. t on rack mount units Slots 1 6 are ISA slots 1 6 Slot 17 is dedicated to the CPU Slots 18 20 are PCI slots 1 3 Table 46 on page 246 lists the fixed slot assignments in the MAP 100P Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 245 Slot Assignments B Cable Connectivity Table 46 MAP 100P Fixed Slot Assignments Backplane Slot Slot type and Circuit Card Number number 16 ISA slot 16 Remote maintenance 17 Combination slot for P5 200 MHz CPU the CPU slot 17 18 PCI slot 1 Video controller 19 PCI slot 2 RAID controller if equipped Variable Slot Assignments for MAP 100P For any variable slot assignment and circuit card slot dependencies run the hardware resource allocator See Appendix A System Configuration in Intuity CONVERSANT System Version 7 0 MAP 100P Maintenance 585 313 110 for instructions Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 246 B Cable Connectivity Fixed Slot Assignments for MAP 100C Slot Assignments The following sections detail the fixed assignments for circuit cards installed in the MAP 100C Table 47 on page 247 lists slot assignments which are fixed and are not variable in their arrangement The slot assignments apply to both required and optional circuit cards Table 47 MAP 100C Fixed Slot Assignments PCI Backplane Slot Number Circuit Card 1 15 Tip Ring
205. tallation 585 313 106 Issue 3 January 2000 65 2 Assembling the Computer Key Components on the Front of the MAP 40P Table 16 Key Components on Back of MAP 40P Component Keyboard connector Power supply fan exhaust Mouse connector Video connector COM1 Description The keyboard connector connects the keyboard to the computer through a 6 pin female circular DIN plug The power supply fan exhaust maintains air flow within the chassis The mouse connector provides a connection to a serial mouse although the computer does not use a mouse The video connector connects the computer to the monitor through a 15 pin female D subminiature plug COM provides RS 232 connectivity through a 9 pin male D subminiature plug Callout Number 6 10 2of2 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 66 2 Assembling the Computer Key Components on the Front of the MAP 40P Locations of MAP 40P Peripheral Drive Devices The MAP 40P contains the following peripheral drive devices e Cartridge tape drive Diskette drive Hard disk drives Note The specifics of these devices are subject to change Figure 18 on page 68 is a side view of the MAP 40P peripheral drive device locations Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 67 2 Assembling the Computer Key Components on the Front of the
206. tallation 585 313 106 Issue 3 January 2000 209 4 Completing System Installation Verifying Controlled Applications The system displays the Voice System Administration menu Figure 61 on page 210 Figure 61 Voice System Administration menu Voice System Administration Bpplication Package Administration Configuration Management Feature Packages Reports Script Builder Applications Switch Interfaces System Monitor Unix Management Exit 3 Select gt Configuration Management gt Feature Licensing 4 Press ENTER The system displays the Display Feature Licensing screen Figure 62 on page 211 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 210 4 Completing System Installation Verifying Controlled Applications Figure 62 Display Feature Licensing Screen Feature Licensing Feature Text to Speech Dial Pulse Recognition FlexWord Recognition WholeWord Recognition 5 To update the list of features press F8 Actions The system displays the Actions menu Figure 63 on page 211 Figure 63 Actions Menu Actions Update 6 Select Update Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 211 4 Completing System Installation Verifying Controlled Applications 7 Press ENTER The system refreshes the Display Feature Licensing screen Figure 62 on page 211 8 To print a copy of
207. te assembly Figure 9 on page 39 Figure 8 Example of Cable Wrapped Around Ferrites incvrfer2 LJK 032698 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 38 2 Assembling the Computer Installing Toroids and Ferrites Figure 9 Example Double Ferrite Installation incvrfer3 LUK 032698 3 Gently snap the ferrite shut 4 Attach a cable tie Figure 7 on page 37 when required directly behind the last ferrite to secure it Note If the cable is wrapped around the ferrite s no cable tie is required 5 Trim the cable tie Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 39 2 Assembling the Computer Installing Toroids and Ferrites Installing a Toroid on the MAP 40P The following is the general toroid installation procedure to be used on a MAP 40P system Figure 10 on page 41 shows an example of a paired toroid installation To install a toroid do the following 1 Place the toroid close to the computer chassis 2 Wrap each modular cable tightly around the toroid 3 Secure the cable s with a small cable tie to reduce cable movement 4 Trim off any excess from the cable tie Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 40 2 Assembling the Computer Installing Toroids and Ferrites Figure 10 Example Toroid Installation Cable tie Em 2
208. telecommunications network protective operational and safety requirements The Department does not guarantee the equipment will operate to the user s satisfaction Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 17 1 Getting Started Regulatory Agency Guidelines Before installing the equipment ensure that it is permissible to be connected to the facilities of the local service provider The equipment must be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service can be extended by means of a certified connector assembly telephone extension cord Be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment must be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the service provider cause to request that the user disconnect the equipment For your own protection ensure that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas A CAUTION Do not attempt to make such connections Contact the appropriate electric inspection authority or ele
209. tem Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 2 1 Getting Started Before You Arrive on Site Site Preparation This section describes physical requirements for the installation site Environmental considerations Installation area considerations e Weight and space considerations Power requirements Environmental Place the unit in an area where the environmental conditions shown in Table Considerations 1 on page 3 are maintained Table 1 Environmental Considerations Platform Operating State Nonoperating State Temperature Humidity Temperature Humidity MAP 5P 10 to 35 C 20 to 80 20 to 60 C 20 to 80 50 to 95 F noncondensing 4 to 140 F noncondensing MAP 40P 10 to 35 C 20 to 80 20 to 60 C 20 to 80 50 to 95 F noncondensing 4 to 140 F noncondensing 1 of 2 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 3 1 Getting Started Before You Arrive on Site Table 1 Environmental Considerations Platform Operating State Nonoperating State Temperature Humidity Temperature Humidity MAP 100P 10 to 38 C 5 to 8096 40 to 60 C 5 to 95 50 to 100 F noncondensing 40 to 140 F noncondensing MAP 100C 10 to 38 C 40 to 60 C 5 to 92 50 to 100 F 40 to 140 F noncondensing 2 of 2 Installation Area Observe the following when determining where to place the computer Considerations Do not instal
210. the Display Feature Licensing screen press F8 Actions The system displays the Actions menu Figure 63 on page 211 9 Select pe 10 Press ENTER The systems prints a copy of the Display Feature Licensing screen Figure 62 on page 211 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 212 4 Completing System Installation Feature Test Script Package Feature Test Script Package Use the Feature Test Script package to verify the following features and capabilities of the voice system e Playback and coding e Chantst e Transfer test This script works on Tip Ring channels Feature Test Script Package Prerequisites The required voice system and PBX configurations for testing features are listed below All lines from the PBX must be configured and operational before running the script to test features Playback and coding chantst and transfer test require at least one Tip Ring channel e Playback and coding Atleast one Tip Ring circuit card must be installed Tip Ring lines must be in the INSERV state There must be room on the speech disk slice to store a 45 second phrase Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 213 4 Completing System Installation Feature Test Script Package e Chantst At least one Tip Ring circuit card must be installed Tip Ring lines must be in th
211. the Feature Test Script Package Note See Feature Test Script Package Prerequisites on page 213 before using feature tst Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 219 4 Completing System Installation Feature Test Script Package To run the Feature Test Script package 1 Start at the Voice System Administration menu Figure 61 on page 210 and select PSystem Monitor The system displays the System Monitor Voice Channels screen Figure 67 on page 220 Figure 67 System Monitor Voice Channels Screen System Monitor Voice Channels Calls Voice Service Channel Today Service Status XManoos X n Hook X n Hook X n Hook X n Hook X n Hook X n Hook X n Hook X n Hook On Hook X n Hook X n Hook ceooOoOOoOoocotNnuNooo 9 1 2 3 4 5 6 7 8 9 0 1 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 220 4 Completing System Installation Feature Test Script Package 2 Press v until the channel number you assigned is displayed in the System Monitor Voice Channels Screen Figure 67 on page 220 3 Dial the telephone number associated with the assigned channel Note The touch tones on the telephone are used to access feature_tst The voice system plays the following Follow all touchtone entries with pound Continue testing To quit the script enter 0 pound The voice sy
212. the Voice System Administration menu Figure 40 on page 132 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 131 2 Assembling the Computer Connecting the Printer Figure 40 Voice System Administration Menu Voice System Administration pplication Package Administration Configuration Management Feature Packages Reports Script Builder Applications Switch Interfaces System Monitor Unix Management Exit 3 Select gt UNIX Management gt Printer Administration gt Install Okidata 320 Printer Software 4 Press ENTER 5 Press F3 Save 6 Press F6 Cancel until you return to the Voice System Administration menu Figure 40 on page 132 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 132 2 Assembling the Computer Connecting the Printer Configuring the To configure the Okidata Laser printer do the following Okidata Laser Printer 1 Log in as root 2 Enter cvis menu The system displays the Voice System Administration menu Figure 40 on page 132 3 Select P UNIX Management gt Printer Administration gt Install Okidata Laser Printer Software 4 Press ENTER 5 Press F3 Save 6 Press F6 Cancel until you return to the Voice System Administration menu Figure 40 on page 132 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issu
213. the system The Intuity CONVERSANT system provides several methods for creating application scripts including Voice Work Script Builder Transaction Assembler Script TAS language and the Intuity Response Application Programming Interface IRAPI Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 272 Glossary application verification application verification A process in which the Intuity CONVERSANT system verifies that all the components needed by an application are complete ASCII American Standard Code for Information Interchange ASI analog switch integration ASR advanced speech recognition asynchronous communication A method of data transmission in which bits or characters are sent at irregular intervals and spaced by start and stop bits rather than by time Compare to synchronous communication asynchronous data unit An electronic communications device that allows computer systems to communicate over asynchronous lines more than 50 feet 15 m in length Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 273 Glossary automatic call distributor automatic call distributor That part of a telephone system that recognizes and answers incoming calls and completes these calls based on a set of instructions contained in a database The ACD can send the call to an operator or group of operators a
214. tions Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 338 Glossary talkfile talkfile An ASCII file that contains the speech phrase tags and phrase tag numbers for all the phrases of a specific application The speech phrases are organized and stored in groups Each talkfile can contain up to 65 535 phrases and the speech filesystem can contain multiple talkfiles talkoff The process of a caller interrupting a prompt so the prompt message stops playing target system The system to which you are upgrading that is your system as you expect it to exist after you upgrade TAS transaction assembler script TCC Technology Control Center TCP IP transmission control protocol internet protocol Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 339 Glossary TDM TDM time division multiplexing TE terminal emulator telephone network connection The point at which a telephone network connection terminates on an Intuity CONVERSANT system Supported telephone connections are Tip Ring T1 and E1 terminal emulator Software that allows a PC or UNIX process to look like a specific type of terminal In particular it allows the Intuity CONVERSANT system to temporarily transform itself into a look alike of an IBM 3270 terminal In addition to providing full 3270 functionality the terminal emulato
215. to all 4 systems Applicable to all 4 systems Applicable to all 4 systems Section Appendix A Troubleshooting Procedures Viewing Feature License Values on page 209 Viewing Feature License Values on page 209 Setting Up the Feature Test Script Package on page 215 Setting Up the Feature Test Script Package on page 215 Running the Feature Test Script Package on page 219 7of8 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 31 1 Getting Started System Installation Checklist Table 7 MAP Hardware Installation Checklist Preassembled System Task Task Description Comments Ch Section 26 Map services to Applicable to all 4 Running the Feature Test channels for systems Script Package on page 219 operation 27 Administer and test 4 Activating Alarm Origination alarm origination or on page 224 configure the remote maintenance modem 28 Back up the system Applicable to all 4 Baselining the Intuity systems CONVERSANT System on page 231 8 of 8 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 32 2 Assembling the Computer Overview This chapter is designed to provide descriptions and illustrations of key components for reference during the installation and ensure proper connectivity to all peripherals This chapter describes Shipment contents e Wher
216. to partition your secondary hard disk WARNING All files in any partition s you delete will be destroyed If you choose to create a UNIX System partition on your secondary hard disk it must be at least 40 MBs Your Options are 1 Do not use a partition of the secondary hard disk for the UNIX System 2 Use a partition of the secondary hard disk for the UNIX System Press 1 or 2 followed by Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xxix About This Book Conventions Used in This Book Keyboard and e Keys that you press on your terminal or PC are represented as small Telephone Keypad capitalized BOLD text For example an instruction to press the enter key Representations s showtas Press ENTER Two or three keys that you press at the same time on your terminal or PC that is you hold down the first key while pressing the second and or third key are represented in small capitalized BOLD text For example an instruction to press and hold the Alt key while typing the letter d is shown as Press ALT D e Function keys on your terminal PC or system screens also known as Soft keys are represented as small capitalized BOLD text followed by the function or value of that key enclosed in parentheses For example an instruction to press function key 3 is shown as Press F3 Choices e Keys that you press on your telephone ke
217. ts on the MAP 100P The remaining figures are shown as a deskside unit Figure 22 on page 76 shows the deskside MAP 100P with front bezel Figure 22 MAP 100P Deskside Unit with Front Bezel Closed scinp001 KLC 010898 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 76 2 Assembling the Computer Assembling the Deskside MAP 100P Figure 23 on page 77 shows the front view of a deskside MAP 100P with the front bezel removed Table 20 on page 78 provides a description of the components on the front of the MAP 100P Figure 23 Front View of the Deskside MAP 100P with Front Bezel Removed MAINTENANCE ES e 0 9 9994 e scinp002 klc 011198 Diskette drive Cartridge tape drive Reset push button Hard disk drive 0 Hard disk drive 1 Hard disk drive 2 Hard disk drive 3 Hard disk drive 4 Hard disk drive 5 0 Circuit card cage fan 11 Fan fault LED for lower fan 12 Card cage fan fault LED 13 Power supply fault LED 14 Power on LED 15 Disk activity indicator per SCSI ID 16 Fan fault LED for up
218. ture use terminating resistors TDM bus A connector signal out J7 IRQ select RX connector signal in Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 184 3 Making Cable Connections Powering Up the System Powering Up the System Verify the intake voltage before you power up the system Before connecting the AC power use the references in Table 39 on page 185 to verify that the computer will accommodate the appropriate intake voltage Table 39 Intake Voltages Platform MAP 5P MAP 40P MAP 100P MAP 100C United States VAC Hz 115 60 Check switch setting To change use selector switch on rear of unit 115 60 Auto sensing 115 60 12 AMPS fused Check label To change replace fuse and holder on rear of unit 115 60 Check label Auto sensing International VAC Hz 220 50 Check switch setting To change use selector switch on rear of unit 230 50 Auto sensing 220 50 6 3 AMPS fused Check label To change replace fuse and holder on rear of unit 220 60 Check label Auto sensing Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 185 3 Making Cable Connections Powering Up the System Connecting the System to the AC Power Supply Complete the following procedure to ensure that the system is connected properly to the power outlet and is receiving power Note
219. ty CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 155 3 Making Cable Connections Connecting the Tip Ring Circuit Card Table 36 Tip Ring Consolidation Wiring and Pinouts From To 50 Pin Connector Channel IVC6 Jack Pin No Jack Pin No TorR Pin No No Card No No No 3 2 5 6 6 R17 17 18 3 2 1 6 2 T18 43 3 2 6 6 7 R18 18 19 4 1 3 7 4 R19 19 4 1 4 7 5 T19 44 20 4 1 2 7 3 T20 45 4 1 5 7 6 R20 20 21 4 1 1 7 2 T21 46 4 1 6 7 7 R21 21 22 4 2 3 8 4 R22 22 4 2 4 8 5 T22 47 4 of 14 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 156 3 Making Cable Connections Table 36 Tip Ring Consolidation Wiring and Pinouts Channel No 23 24 25 26 27 28 From IVC6 Jack Card No No 4 2 4 2 4 2 4 2 5 1 5 1 5 1 5 1 5 1 5 1 5 2 Pin No oo o NA wn QC nm Jack z p N a a gt gt a a Qo CO CO Connecting the Tip Ring Circuit Card To 50 Pin Connector Pin No TorR Pin No 3 T23 48 6 R23 23 2 T24 49 7 R24 24 4 R25 1 5 T25 26 3 T26 27 6 R26 2 2 T27 28 7 R27 4 R28 5 of 14 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 157 3 Making Cable Connections Table 36 Tip Ring Consolidation Wiring and Pinouts Channel No 29 30 31 32 33 From IVC6 Jack Card No No 5 2 5 2 5 2 5 2 5 2 6 1
220. uipped with the RAID optional software the RAID controller circuit card is located in Slot 19 PCI slot 2 Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 99 2 Assembling the Computer Assembling the MAP 100C Cooling System for the Rack Mount MAP 100P The cooling system for the MAP 100P includes two fans One fan is located at the to the right of the circuit card cage area on rack mount units Figure 27 on page 93 The other cooling fan is located to the left of the circuit card cage area on rack mount units Figure 27 on page 93 The fans maintain air flow in the unit to prevent components from overheating which can cause a component to malfunction To prevent overheating you must also maintain adequate clearance on all sides the unit so that air can circulate Continue with the following procedures 1 Connecting the Monitor on page 121 2 Connecting the Keyboard on page 126 3 Connecting the Printer on page 128 Assembling the MAP 100C Note Before you install the MAP 100C in any frame or cabinet ensure that the frame or cabinet is secured to the floor to prevent accidental tipping Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 100 2 Assembling the Computer Assembling the MAP 100C The MAP 100C is a system normally used for large business central office type environments The following sections and g
221. uity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 10 1 Getting Started Safety Precautions Protecting Against Damage from ESD A CAUTION Read this section before unpacking the computer You must observe proper grounding techniques to prevent the discharge of static electricity from your body into ESD sensitive components Circuit cards and packaging materials that contain ESD sensitive components are usually marked with a yellow and black warning symbol Figure 6 on page 11 Figure 6 ESD Warning Symbol ATTENTION OBSERVE PRECAUTIONS FOR HANDLING ELECTROSTATIC SENSITIVE DEVICES Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 11 1 Getting Started Safety Precautions Avoid damaging ESD sensitive components by following these rules Attach an ESD wrist strap to your bare wrist and the other end of the strap to a ground that terminates at the system ground such as any unpainted metallic chassis surface Handle ESD sensitive circuit cards only after doing so Handle a circuit card by the faceplate or side edges only Keep circuit cards away from plastics and other synthetic materials such as polyester clothing Do not pass circuit cards to another person unless that person is grounded at the same potential level Hold devices such as a hard disk floppy drive or streaming tape in the same manner as a large circui
222. vailable back up tapes or from another disk device See also recovery restore application A utility that replaces a damaged application or restores an older version of an application Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 326 Glossary reuse reuse The concept of using a component from a source system in a target system after a software upgrade or platform migration RFS remote file sharing RM resource manager RMB remote maintenance circuit card roll back To cancel changes to a database since the point at which changes were last committed rollback segment A portion of the database that records actions that should be undone under certain circumstances Rollback segments are used to provide transaction rollback read consistency and recovery Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 327 Glossary RTS RTS request to send S SBC sub band coding screen pop A method of delivering a screen of information to a telephone operator at the same time a telephone call is delivered This is accomplished by a complex chain of tasks that include identifying the calling party number using that information to access a local or remote ORACLE database and pulling a form full of information from the database using an ORACLE database utility package script The set of instructions f
223. xiting the Intuity CONVERSANT system software LSE1 line side E1 LST1 line side T1 Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 310 Glossary LU LU logical unit M magnetic peripherals Data storage devices that use magnetic media to store information Such devices include hard disk drives floppy disk drives and cartridge tape drives main screen The Intuity CONVERSANT system screen from which you are able to enter either the System Administration or Voice System Administration menu maintenance process A software process that runs temporary diagnostics and maintains the state of circuit cards and channels manoos manually out of service state MAP 100P multi application platform 100P Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 311 Glossary MAP 100C MAP 100C multi application platform 100C MAP 40P multi application platform 40P MAP 5P multi application platform 5P masked event An event that an application can ignore that is the application can request not to be informed of the event master A circuit card that provides clock information to the TDM bus Mbps megabits per second MByte megabyte Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 312 Glossary megabyte megabyte A unit of memory equal to 1 048 576 bytes 1
224. yes Microcomputer Products Inc Trademarks Hayes Smartmodem e Intel Corporation Registered trademarks Pentium e Interface Systems Inc Trademarks CLEO e International Business Machines Corporation Registered trademarks IBM VTAM e Lucent Technologies Registered trademarks 5ESS AUDIX CONVERSANT DEFINITY Voice Power Trademarks FlexWord Intuity Lucent e Microsoft Corporation Registered trademarks Excel Internet Explorer Microsoft MS MS DOS Windows Windows NT Minnesota Mining and Manufacturing Trademarks 3M Netscape Communications Trademarks Netscape Navigator Novell Inc Registered trademarks Novell e Oracle Corporation Trademarks OBJECT SQL ORACLE ORACLE Terminal PRO C SQL FORMS SQL Menu SQL Net SQL Plus SQL ReportWriter e Phillips Screw Co Registered trademarks Phillips Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 iii Copyright and Legal Notices e Santa Cruz Operation Inc Registered trademarks UnixWare e UNIX System Laboratories Inc Registered trademarks UNIX e Veritas Software Corporation Trademarks VERITAS e Xerox Corporation Trademarks Ethernet Limited Warranty Lucent Technologies provides a limited warranty on this product Refer to the Limited Use Software License Agreement card provided with your package Lucent Technologies has determine
225. ypad appear in small capitalized BOLD text For example an instruction to press the first key on your telephone keypad is shown as Press 1 to record a message Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xxx About This Book Conventions Used in This Book Cross References Blue underlined type indicates a cross reference or hypertext link that takes and Hypertext you to another location in the document when you click on it with your mouse Screen Displays e Values system messages field names prompts that appear on the screen and simulated screen displays are shown in typewriter style constant width type as in the following examples Enter the number of ports to be dedicated to outbound traffic in the Maximum Simultaneous Ports field Alarm Form Update was successful Press Enter to continue e The sequence of menu options that you must select to display a specific Screen or submenu is shown as follows Start at the Voice System Administration menu and select Reports Message Log Reports In this example you would access the Voice System Administration menu and select the Reports menu From the Reports menu you would then select the Message Log Reports option Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 xxxi About This Book Safety and Security Alert Labels Other Typography Commands and text y
226. ystem and a synchronous host processor on a designated logical unit Enhanced Serial Data Interface A software and hardware controlled method used to store data on magnetic peripherals Enterprise Communications Server The telephony equipment that connects your business to the telephone network Sometimes called a switch error message A message on the screen indicating that something is wrong with a possible suggestion of how to correct it Intuity CONVERSANT System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 294 Glossary ESD ESD electrostatic discharge ESDI Enhanced Serial Data Interface ESS electronic switching system EST Enhanced Software Technologies Inc ET error tracker Ethernet A name for a local area network that uses 10BASE5 or 10BASE2 coaxial cable and InterLAN signaling techniques event The notification given to an application when some condition occurs that is generally not encountered in normal operation Intuity CONVERSANTO System Version 7 0 New System Installation 585 313 106 Issue 3 January 2000 295 Glossary EXTA EXTA external alarms feature message class external actions Specific predefined system tasks that Script Builder can call or invoke to interact with other products or services When an external action is invoked the systems displays a form that provides choices in each field for the application developer to select Examp

Lucent Conversant New Sys Installation

Contents

Download Pdf Manuals

Related Search

Related Contents