TruVision SVR System User Manual
Contents
1. Health Diagnostics TruVision SVR is able to provide health diagnostics information via TruVision Navigator To obtain this information right click on the SVR in the TruVision Navigator device tree and select Health Diagnostics This information is also summarized in export enabled device report The following information can be obtained with this report e Network information IP address e System Information SVR firmware version recorder date amp time live connection limits playback connection limits e System Health Device status e Recording Recording disk location recording capacity left recording capacity protected recording retention period 18 TruVision SVR System User Manual Chapter 4 TruVision SVR Capabilities Camera Configuration TruVision SVR is able to configure cameras via the device configuration window in TruVision Navigator interface To do this right click on SVR and select Configure Device Various settings can be applied to the camera including picture settings camera settings event management and audio input settings Camera status can be checked and updated with Get Camera Status button in this menu Motion Detection Al TruVision SVR is able to detect moving objects or people within the camera s field of view Motion detection can be customized to e Detect motion in only certain regions of the camera s view e Configure the movement threshold that must be met in orde2. administrator so that only users with valid Windows domain accounts have access to video With the introduction of the browser based applications the ability to access video servers is made much easier using Microsoft domain authentication It is highly recommended to deny access to these servers for a secure deployment TruVision SVR System User Manual Chapter 1 TruVision SVR Overview Figure 1 TruVision SVR Configuration m TruNav Client s v IP Camera 4 IP Camera 1 IP Camera 2 IP Camera 3 Storage Space Reservation TruVision SVR content is stored in separate tracks that contain information on the index video status and events TruVision SVR always keeps a certain amount of disk space reserved to be in accordance with Microsoft s drive guidelines Ten percent of the overall disk space is reserved for these guideline requirements and an additional ten percent is reserved for event storage In total twenty percent of the hard disk space is already in use and cannot be used freely Because TruVision SVR content is stored in separate files if even one of those files is deleted or corrupted video may become inaccessible For instance if the index track no longer exists you may not be able to use video tracking It is advisable to follow basic backup and security measures to make sure your data is protected against hardware and network failures If your video becomes inaccessible contact the Interlogi
3. local harddrives and mapped network drives are listed Select a drive and click the arrow key to move the selection to the other column Selected Locations e If you are using network drives it is recommended that a user account be created to access those network drives e Mapped drives appear in the Available locations list but will not function properly and should not be used TruVision SVR System User Manual Chapter 3 TruVision SVR Installation e 0 specify a universal naming convention path name click lt Other Location gt You will then be presented with the option to type in the path or browse for the location e The following are supported iSCSI Internet SCSI Small Computer System Interface an IP based storage networking standard for linking data storage facilities Because of the ubiquity of IP networks iSCSI can be used to transmit data over LAN WAN or the Internet and can enable location independent data storage and retrieval SAN Storage Area Network A high speed special purpose network or subnetwork that interconnects different kinds of data storage devices with associated data servers on behalf of a larger network of users NAS Network Attached Storage A hard disk storage that is set up with its own network address rather than being attached to the department computer that is serving applications to a network s workstation users IMPORTANT When recording to NAS keep in mind that failures m
4. the correct IP address in the client software Two network cards may be installed on the TruVision SVR system When using a second network card to connect to a network independent from that of the host system the second network must have a different subnet TruVision SVR Firmware In order for the recorder to work the correct version of firmware must be installed on the machine Before installing the TruVision SVR firmware DirectX should already be installed If not the TruVision SVR setup will stop so that you can install DirectX System Hardware Requirements Component Minimum Recommended High Notes Below configuration is Below configuration is Below configuration is tested to support 32 tested to support 32 tested to support 64 IP cameras recording at cameras recording at cameras recording at ACIF resolution with ACIF resolution with ACIF resolution with 30fps 50 30fps 50 30fps 50 compression and compression and compression and motion detection motion detection motion detection enabled 82 enabled 56 CPU enabled 68 CPU CPUUtilization Utilization Utilization Processor Intel Core 15 2400 Xeon X3450 2 66GHz Dual Xeon E5620 3 10GHZ 6MB L3 8MB Cache 2 5GT S 2 26GHz 5 86 GT s Cache Quad Core Quad Core Processor Quad Core Processors Processor Memory 408 DDR31333MHz 408 DDR3 1333MHz 6GBDDR31333MHz NECC UDIMMs NECC SDRAM NECC SDRAM TruVision SVR System User Manual Chapter 3 TruVision SVR Installa
5. 1 Right click on the SVR in TruVision Navigator device tree 2 Select Add IP Cameras and click Add via Device Discovery The Device discovery window will appear 3 Select the IP camera s to be added to the TruVision SVR and click Add Note Only cameras supported by that recorder will be discovered Also cameras assigned to a recorder will not be shown in this list Note The Discovery Tool will attempt to add devices by using their default credentials If the credentials of a device were previously changed from default values the device is still going to be added to the device tree and TruVision SVR System User Manual 25 Chapter 5 Cameras SVR but will be shown as offline In this case updated credentials need to be applied manually by the user from the device properties or configuration menu with a right click on the device Add Cameras to an SVR Recorder Manually Adding IP cameras with the Add Manually option gives user the ability to assign cameras to SVRs in a traditional way Note Cameras with a sign refer to the alternate stream of the camera For low bandwidth environments these cameras may be added to the SVR instead of adding the primary stream 1 Right click on the SVR in TruVision Navigator device tree 2 Select Add IP Cameras and Click Add Manually A new window will appear 3 Fill the fields with the related IP camera information 4 Click OK 26 TruVision SVR System User M
6. Console select the storage tab to make the changes A full list of features is provided in the Device Feature Matrix chart located on the TruVision Navigator webpage at www interlogix com TruVision SVR System User Manual 21 Chapter 5 Cameras For a list of currently supported cameras visit www interlogix com video Supported Camera Functionality The following list of settings can generally be configured on the cameras currently supported by TruVision SVR However not all cameras listed support all listed functionality Audio Specifies whether Audio is implemented on this camera Audio incoming from the camera to the recorder Selecting Yes denotes that Audio is supported and is recorded on the TruVision SVR Audio Source Types Allows the user to select the audio source type The audio source type is based on the individual camera Refer to the camera manufacturer s user guide for information about available audio source types Source types can typically be line or microphone Audio Volume Allows for volume control of the camera s incoming audio Backlight Compensation Allows the user to adjust the camera s backlight compensation Brightness Allows the user to adjust the camera s image Brightness 22 TruVision SVR System User Manual Chapter 5 Cameras Camera Motion Detection Specifies whether the camera supports Camera Motion Detection and if it s used as part of the schedu
7. Management Console fora 64 bit system TruVision SVR System User Manual 11 Chapter 3 TruVision SVR Installation Adding TruVision SVR to TruVision Navigator After the installation is completed TruVision SVR needs to be added to the TruVision Navigator device tree To add an SVR to the Navigator follow these steps 1 Click Add Device button and Select Add Manually Note Embedded discovery tool in Navigator does not support discovery of SVR Select SVR from the drop down menu for the Device Type Enter desired name for the Device Title Enter IP Address of the TruVision SVR server Enter 554 or any other port for Device Port Ports other than 554 need to be set on the SVR system as well Click Ok 7 Click Yes and follow the instructions to install SVR Client Components SY sia EPS Note To connect to the SVR for the first time each TruVision client needs to install the SVR Client Components Note With each TruVision Navigator client upgrade SVR Client components must also be updated Before removing existing SVR Client components from the client machine make sure all the SVRs are deleted from the device tree It is recommended to export the address book so it becomes easier to import the devices back to the Navigator after installing the new SVR client components Note TruVision SVR must be activated via TruVision Navigator with the appropriate licenses within the first 30 days tria
8. T Running the TruVision SVR Recovery Tool will cause services to stop and restart which will cause video monitoring to stop for several minutes IMPORTANT The TruVision SVR Recovery Tool must be run on each TruVision SVR where video will be viewed on TruVision Navigator IMPORTANT If the TruVision SVR is heavily utilized the recovery tool may take a long time to execute 1 Navigate to C Program Files x86 Interlogix TruVision SVR and run the LnrRecoveryConsole 2 The tool will automatically detect the recorder on the TruVision SVR Click Start 3 The tool will process the recorded videos in the TruVision SVR If the TruVision SVR services are running the tool asks if it is okay to automatically stop and start the services as needed Click Yes to continue the recovery process The more video that needs to be recovered the longer the tool will take to run 4 Optionally you can schedule the specific day and time during the week that the tool will run TruVision SVR System User Manual 31 Index A Anti virus software 5 C Cameras 22 D DCOM configuration 8 DCOM settings TruVision SVR 27 Digital video 6 31 prerequisites 5 E Event recording 20 F Firmware 9 32 uninstall 14 L Licenses 12 N Network configuration 6 P PTZ control 16 T Time synchronization 5 TruVision SVR capabilities 18 SVR installation 9 SVR network configurations 6 TruVision S
9. VR System User Manual
10. Vision SVR Unattended Upgrade TruVision SVR is a Windows Installer based setup package capable of running upgrade installations in reduced user interface modes to support various industry standard deployment technologies such as SMS or Active Directory This section provides specific requirements for deploying the TruVision SVR via unattended or silent methods Deploying Prerequisites There are several third party prerequisites that are required prior to the TruVision SVR upgrade These applications are installed during the standard user driven installation however when running the installation in reduced user interface modes these prerequisite requirements must be met prior to the TruVision SVR installation These applications can be found on the TruVision SVR disc and deployed individually using your preferred unattended technology Third party Prerequisites Application TruVision SVR Disc Location Recommended Commands Microsoft NET4 0 ISSetupPrerequisites 074EE22F q norestart Runtime 2485 4FED 83D1 AAC36C3D9ED0 dotnetfx35 exe Microsoft XML lSSetupPrerequisites 726F97A8 qn Parser 6 0 63B9 4A58 ACFB B8A56B383740 msxml6_x86 msi Microsoft C 8 0 Temp VCPP9Runtime vcredist_x86 ex Runtime e Microsoft C 9 0 Temp VCPP8Runtime vcredist_x86 ex q Runtime e Intel Performance Temp INTEL w_ipp_rti_ia82_p_5 2 msi Primitives 5 2 TruVision SVR System User Manual 15 Chapter 3 TruVision SVR In
11. a s image quality Recording on Camera Allows the user to configure recording to the internal storage of a camera if supported by the camera Resolutions Specifies the available resolutions supported for this particular camera type The resolution may change based on the standard used and the codec Rotation Allows the user to rotate the camera at 90 degree intervals Saturation Allows the user to adjust the camera s image color saturation or color level 24 TruVision SVR System User Manual Chapter 5 Cameras Sharpness Allows the user to adjust the camera s image sharpness Supports Digest Authentication Specifies whether the camera supports Digest Authentication along with Basic Authentication Two Way Audio Specifies whether the camera can be used for bidirectional audio communications Video Standards Specifies the standards i e NTSC PAL supported by the camera Note If cameras are added via the discovery tool in TruVision Navigator the default for video standard setting is NTSC White Balance Allows the user to adjust the camera s image white balance Adding Cameras to SVR There are two ways to add IP Cameras to a TruVision SVR server e Adding manually Adding from the list of discovered devices Add Cameras to an SVR Recorder with the Discovery Tool Adding IP cameras from the device discovery list is a convenient way to assign single or multiple cameras to an SVR recorder
12. anual Chapter 6 Secure TruVision SVR Installation Checklist This chapter describes the steps for making the TruVision SVR installation more secure The intention of this chapter is not to cover general Windows security practices and guidelines but to assist IT professionals in applying these practices and guidelines to Interlogix video products Limit Access to the Users Group By default TruVision SVR is installed with access granted to all clients Access includes retrieval of video and the ability to modify the recorder configuration Access can be limited by running LnrSetup and opening the Security tab Review Machine Wide DCOM Security Settings Default machine wide limits should be adjusted to provide adequate security for the Windows installation Each product in the Video Suite has different DCOM configurations based on the included components If access to TruVision SVR is limited to the LNRUsers group then anonymous user and everyone entries do not have to be given access Removing these entries from access permission limits and launch activation limits will improve security The LNRUsers group must be allowed to access and activate DCOM objects but not launch them If access to the TruVision SVR is not limited to the LNRUsers group anonymous user access can still be disabled With this setting only users that the system knows about will be able to authenticate This could be problematic for installations that do not hav
13. anual discusses the general capabilities and technical specifications of the TruVision SVR system This document also discusses the related configuration requirements for the TruVision Navigator software TruVision SVR Overview TruVision SVR is the software based recorder platform for the TruVision product family giving the flexibility of commercial off the shelf server support for scalable video recording needs TruVision Navigator is the interface used to view and manage the data recorded in the TruVision SVR system TruVision Navigator v5 0 or a later version is required to manage TruVision SVR Data can be accessed and viewed over a LAN or the Internet Through remote viewing and management of third party cameras TruVision SVR expands the flexibility of corporate security systems TruVision SVR utilizing the technology of IP addressable cameras allows system operators to access and program their cameras from anywhere in the world These network digital video cameras are designed specifically for remote monitoring and management applications such as security and e surveillance All IP cameras must have their IP addresses configured according to their respective user guide s The IP addresses may also be entered when configuring the camera in the TruVision Navigator management software Once SVR is installed on a system and the system is in production it is recommended that security on these servers should be locked down by the system
14. ator support 18 Configurations Menu and Capabilities 18 Health Diagnostics 18 Camera Configuration 19 Recording Configuration 20 Notifications 20 Network storage 21 Chapter 5 Cameras 22 Supported Camera Functionality 22 Audio 22 Audio Source Types 22 Audio Volume 22 Backlight Compensation 22 Brightness 22 Camera Motion Detection 23 TruVision SVR System User Manual Chapter 6 Chapter 7 Chapter 8 Change Password Capability 23 Contrast 23 Exposure 23 Firmware 23 Frame Rates 23 Gamma 23 H 264 23 Hue 23 IO Inputs 23 IO Outputs 24 MPEG4 24 Multiple Video Inputs 24 Name 24 PTZ 24 Quality 24 Recording on Camera 24 Resolutions 24 Rotation 24 Saturation 24 Sharpness 25 Supports Digest Authentication 25 Two Way Audio 25 Video Standards 25 White Balance 25 Adding Cameras to SVR 25 Secure TruVision SVR Installation Checklist 27 Limit Access to the Users Group 27 Review Machine Wide DCOM Security Settings 27 Device Discovery and Management 28 Device Discovery 28 Device Management 28 Device List 29 Assign IP Address 29 Ping 29 Reboot 29 Opening Webpage of a Device 29 Checking Default Credentials of a Device 30 Discovery Tool Feature Capability Matrix by Camera Model 30 Recovery Tool 31 Recover Video Files 31 Index 32 TruVision SVR System User Manual Chapter 1 TruVision SVR Overview TruVision SVR System User Guide Overview The TruVision Software Video Recorder SVR System User M
15. ay occur due to lack of bandwidth or poor harddrive performance for example if several TruVision SVRs are writing to the same drive location or same shared folder Each recorder requires its own dedicated space for storage b Specify the name of the folder where the data is to be stored If the name of the folder specified does not already exist it will be created c Enter the amount of free space in MB to be maintained on each drive If this field is left blank no free space will be maintained The network recorder will always continue to record by deleting the oldest video files if drive space becomes depleted Note It is recommended to leave 10 of each storage drive free Lower values may negatively affect the performance of the recorder d Click Next 6 The Security tab is used to display the current security settings applied as well as the required actions that need to be applied on the machine in order for SVR to operate successfully Click Apply to apply required Storage and Security settings 7 The Results tab will display the status of the actions applied in previous steps 8 Once you are finished installing the network video recorder click Finish If you wish to make changes to these settings you may do so at a later time from directory C Program Files UTC Fire amp Security TruVision SVR SVR Management Console fora 32 bit system or C Program Files x86 UTC Fire amp Security TruVision SVR SVR
16. configures notifications for specific events such as Network usage CPU usage and Disk Busy status with appropriate thresholds To do this right click on SVR and select Configure Device and select the Notifications tab Various storage notifications can be set up in this menu To set up a retention period select Automatically delete video older than date and enter the desired number in the Days field System Settings TruVision SVR provides and configures key system settings such as basic system information recording capacity parameters and storage statistics Right click on SVR and select Configure Device and select System tab Limits can be set for live clients and recorder clients from this interface 20 TruVision SVR System User Manual Chapter 4 TruVision SVR Capabilities Schedules TruVision SVR can record based on schedules To set the schedules right click on SVR and select Configure Device Schedule options are on the System tab Default schedules in TruVision SVR are e Never disables scheduled recording e Always enables 24 7 continuous or event based recording based on the recording mode selected Network storage A TruVision SVR can be set to record video to a network storage location which the TruVision SVR will treat as another local storage drive To select a network attached storage NAS for recording launch the SVR Management Console from the Windows Start menu In the SVR Management
17. d the Customer Key will be updated automatically A Customer Key is a combination of Unique TruVision Server ID number of SVRs installed to the TruVision Server and number of Interlogix and third part party cameras installed to the system 5 Use the Customer Key on the screen to place the order for purchasing a license key from the Interlogix channel partner Note Customer Key will be used as a reference when Interlogix customer service generates your license key 6 A license key will be e mailed to the address provided 7 Enter the key received in the License Key field and click OK 8 All SVR servers and IP cameras in the system will be activated after following previous steps Note Interlogix cameras third party cameras and SVR physical servers can be swapped by a comparable product as long as the number of licensed devices in TruVision Navigator Server is not exceeded Applied licenses create a pool of device groups SVR recorders Interlogix cameras and third party cameras that are supported by that TruVision Navigator Server Licenses can only be entered and applied on TruVision Navigator Server machine TruVision Navigator Clients pull the available licensed device information from the TruVision Navigator Server TruVision SVR Live Video Setup The TruVision SVR Live Video Setup is a tool installed with the TruVision SVR Installer It can be used to enable and configure multicast protocol and lim
18. e a domain server Therefore the recommendation is that if the TruVision SVR is secured with this method then the TruVision SVR and all client machines should be part of a domain TruVision SVR System User Manual 27 Chapter Device Discovery and Management For a list of currently supported cameras visit www interlogix com Device Discovery The Device Discovery tool provides an easy way to discover the devices and make them ready for recording in the system Device discovery tool is available via various paths in TruVision Navigator and is used for discovering recorders cameras and encoders in the network Following is the path to discover and add cameras to SVR Adding Cameras to SVR Note The SVR does not have a discovery protocol embedded Therefore SVR won t be discovered when the network is searched e Select one or multiple cameras from the discovered devices list and click add e Right click on an SVR in the device tree click Add IP Cameras and select Add via Device Discovery Device Management Device Management tool provides various information and functions to ensure the ease of system setup and maintenance To access to the device management interface right click Devices and select Device Management The discovery tool window includes following areas and device management functions e Device List Assigning IP Address to a device 28 TruVision SVR System User Manual Chapter 7 Device D
19. e on all computers connected to the TruVision SVR Be sure to close all security management system applications that may be connected to the recorder 1 In Windows from the Start menu select Run 2 Type dcomenfg and click OK 3 Access the Distributed COM Configuration Properties by navigating to Component Services gt Computers gt My Computer 4 Right click on My Computer and select Properties 5 On the Default Properties tab make sure it is configured as follows e Select the Enable Distributed COM on this computer check box e Clear the Enable COM Internet Services on this computer check box e Default Impersonation Level should be set to Impersonate e Clear the Provide additional security for reference tracking check box 6 On the Default Protocols tab use the buttons to order the list in the exact order shown below e Connection oriented TCP IP e Datagram UDP IP e Tunneling TCP IP e Connection oriented SPX 7 Click OK 8 If changes were made restart the recorder 9 Verify that the object exporter error does not appear If the error still occurs repeat this procedure but in step 6 remove the Tunneling TCP IP protocol from the list of default protocols 8 TruVision SVR System User Manual Chapter 3 TruVision SVR Installation TruVision Software Video Recorder The TruVision SVR is a network recorder designed to store video obtained from IP cameras When configuring the IP cameras be sure to configure
20. ed for For example consider a case where the retention policy is set to five days for all channels except for one channel which is configured for a 30 day retention policy The reclamation logic will reclaim files for the channel with 30 day retention that are 6 30 days old before reclaiming files from any other channel This would significantly affect the amount of video that would be stored for the 30 day retention channel TruVision SVR System User Manual 5 Chapter 2 TruVision SVR Network Configurations It is very important that all computers on the TruVision SVR Network are on the same domain or trusted domain If they are not the TruVision SVR will not function properly Network Configuration The following firewall and permission information needs to be configured correctly for the TruVision SVR to work correctly Windows Firewall By default the Windows firewall is enabled The system administrator must determine whether firewall services are used on their system If the firewall is enabled it will prevent the security management system software from functioning properly until certain things are added to the exception list which defines which components and ports should not be blocked by the firewall If the firewall is enabled during installation of the security management system software the exception list will be automatically populated IMPORTANT Since certain elements are added to the exception list it is mandatory
21. evice TruVision SVR System User Manual 29 Chapter 7 Device Discovery and Management Checking Default Credentials of a Device Allows the user to check if device credentials are changed from the default Discovery Tool Feature Capability Matrix by Camera Model The Device Discovery Tool currently supports the following functions for each manufacturer Device Discover Launch AssignIP Reboot Ping Check Change List y Device Default Device Website Password Password Interlogix Y Y Y Y Y Y Axis Y Y Y Y Sony Y Y Y Y Panasonic Y Y Y Y Arecont Y Y Y Y IQ in Y Y Y Y Vision Bosch Y Y Y Y Mobotix Y Y Y Y TruVision Y Y Y Y Encoders TruVision Y Y Y Y Recorders 30 TruVision SVR System User Manual Chapter 8 Recovery Tool The TruVision SVR Recovery Tool is used to restore system information that may have been lost as a result of upgrading from an earlier version of TruVision SVR to TruVision SVR 7 0 825 or from removing storage locations containing SVR files Without this system information the video will not be viewable on a TruVision Navigator client until the recovery tool is run The recovery tool can be run while the TruVision SVR is either recording or not recording If the TruVision SVR is still recording while the recovery tool is run older video will not be accessible to TruVision Navigator and the recovery tool will take longer to finish then if the TruVision SVR is not recording Recover Video Files IMPORTAN
22. ey are deployed C Windows system32 msiexec exe i MyNetworkServer Lenel Network Video Suite msi qr UNATTEND MyNetworkServer MyLNVRSettingsFile lInrsetup in After the upgrade is complete reboot the TruVision SVR and verify that it has returned online in monitoring software PTZ Control Refer to your specific camera user guide to see its specific PTZ Control capabilities To see specific camera capabilities please refer to www interlogix com PTZ Connections PTZ devices without a built in IP device require a serial connection to an IP camera or video server via RS 232 RS 485 or RS 422 standard For more information refer to the manufacturer s documentation 16 TruVision SVR System User Manual Chapter 3 TruVision SVR Installation PTZ Device Configuration PTZ devices with built in IP cameras do not require special configuration For all other cases use the IP device s web interface to configure the appropriate settings for the driver and COM port baud rate data bits stop bits parity bits TruVision SVR System User Manual Chapter 4 TruVision SVR Capabilities The following chapter discusses features and capabilities of a TruVision SVR system TruVision Navigator support TruVision SVR is supported by TruVision Navigator 5 0 and later releases Refer to the TruVision Navigator User Manual for more information on specific functions described Configurations Menu and Capabilities
23. ient used the local machine account and the same local account with the same password exists on the server then that account will be used Note If the same local account exists on the server but the password is different the client s connection attempt will immediately return failure It will not default to the method described next e the client used the local machine account and an account with that name is unknown to the server an incoming connection will be assigned the ANONYMOUS user on the remote machine Note There is a security policy which allows ANONYMOUS users to be part of the EVERYONE group but by default the EVERYONE group only includes users whose identity was established in some way i e not anonymous Local vs Remote Permissions Extended Windows security model introduced in Windows XP SP2 and Windows 2003 Server SP1 split permissions listed in the previous section into two TruVision SVR System User Manual 7 Chapter 2 TruVision SVR Network Configurations separate parts local and remote This allows system administrators more granular control over object security As the client server connection is analyzed the location of the components will determine which permissions launch activation and access will be used If both components are running on the same machine local permissions will be used Otherwise Windows will use remote permissions DCOM Configuration The DCOM settings must be the sam
24. imarily to alert monitoring stations that a camera has been compromised by being covered Brightness Change TruVision SVR is able to detect lighting changes within the camera s field of view If the lighting changes from bright to dark or vice versa an alarm is generated Recording Configuration TruVision SVR also configures the recording settings of the cameras via the device configuration window in TruVision Navigator interface Right click on SVR and select Configure Device and select Recording tab Various settings including recording mode event recording mode and compression settings can be applied to the camera with this interface For more information refer to Chapter 5 Cameras on page 22 Event recording Event recording allows a camera to be configured for a higher frame rate when an event is generated The camera can also be configured for pre roll or post roll on an event so that video is recorded at the higher frame rate a few seconds before and after the event occurs After the event restores and any amount of post roll recording has passed the camera returns to the normal recording mode that was set prior to the event Event recording is fully supported for MJPEG and MPEG4 but with H 264 the event recording frame rate has to be set to the normal recording frame rate MPEG 4 can also record I frames on non event and then record at the normal frame rate when an event occurs Notifications TruVision SVR
25. interlogix United technologies 3 TruVision SVR System User Manual P N 1072701A EN REV 1 0 ISS 150CT13 Copyright Trademarks and patents Certification Contact information 2013 UTC Fire amp Security Americas Corporation Inc Interlogix is part of UTC Climate Controls amp Security a unit of United Technologies Corporation All rights reserved The TruVision name and logo are trademarks of United Technologies Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products CE Gnas For contact information see www utcfireandsecurity com or www utcfssecurityproducts eu Content Chapter 1 TruVision SVR Overview 3 TruVision SVR System User Guide Overview 3 TruVision SVR Overview 3 Storage Space Reservation 4 Digital Video Prerequisites 5 Time Synchronization 5 Anti Virus Software 5 Windows Updates 5 Storage File Purging 5 Chapter 2 TruVision SVR Network Configurations 6 Network Configuration 6 Windows Firewall 6 Windows Authentication Model 7 Local vs Remote Permissions 7 DCOM Configuration 8 Chapter 3 TruVision SVR Installation 9 TruVision Software Video Recorder 9 TruVision SVR Firmware 9 Adding TruVision SVR to TruVision Navigator 12 Licenses 12 TruVision SVR Unattended Upgrade 15 PTZ Control 16 PTZ Connections 16 PTZ Device Configuration 17 Chapter 4 TruVision SVR Capabilities 18 TruVision Navig
26. iscovery and Management e Pinging device s e Rebooting device s Getting Firmware Version of device s Opening Web Page of a device e Checking default credentials of device s Device List Provides a list of devices in the network For convenience devices can be grouped together by their type or brand The list can also be sorted by one of the columns by keeping the selected groupings Connected To column provides the information on the recorder each camera is recording to An empty field indicates that the camera is discovered in the network but is not assigned to a recorder yet Device list also provides the following device information Model Name IP Address and Port Subnet Mask Firmware Version MAC ID and Serial Number In addition the Status column provides the results of the Ping Assigning IP Address Get Firmware Version and Reboot commands Assign IP Address Allows the users to assign an IP address to a camera 1 Select a camera from the device discovery list 2 Click Change IP Address 3 Enter the New IP Address to the related field and click Ok Ping Allows the users to ping device s to check the link activity Status of the ping command is given in the Status field Reboot Allows the user to remotely reboot device s with one click Status of the reboot command is given in the Status field Opening Webpage of a Device Allows the user to open the web browser menu of a d
27. it port ranges On the recorder run the TruVision SVR Live Video Setup tool LnrNI exe from c Program Files Common Files Lenel Shared LNVSuite Client TruVision SVR System User Manual 13 Chapter 3 TruVision SVR Installation Components 7 0 LnrNI exe If there is more than one network interface select the interface you would like to use for sending multicast Run the TruVision SVR Live Video Setup tool on each client workstation using monitoring software to see live video 1 2 Select the Use Multicast checkbox If more than one network interface is detected select the interface to be used for receiving live video If there is a firewall between the recorders and the client certain ports must be open for Multicast UDP Select the Use ports checkbox Type in the ports to be opened on the firewall IMPORTANT On routers IP Multicast must also be enabled Refer to the manufacturer to enable IP Multicast This may require a firmware upgrade IMPORTANT Firewalls between the TruVision SVR and its clients usually block both UDP IP and IP Multicast traffic This traffic is one directional communication so if there are firewalls they must have traffic enabled going from the TruVision SVR to the clients If the firewall cannot be configured to enable UDP IP traffic on all ports then specify a range of ports to be opened The number of live video streams on the client is limited by the number of open ports Note Some net
28. l period The SVR and the cameras recording to it will not be accessible after the trial period until the TruVision Navigator server is updated with the appropriate type and amount of licenses Licenses TruVision Navigator has a licensing interface embedded in the help screen The licensing link will display the Licensed Features window for managing the TruVision SVR recorder base and camera licenses The Update license button will provide the license management screen where a user can change the required licenses and add more licenses via a new license key purchased from Interlogix TruVision SVR Licenses are obtained from Interlogix customer service There are three types of TruVision SVR licenses available 12 TruVision SVR System User Manual Chapter 3 TruVision SVR Installation e TruVision SVR Base License TVS BASE Required for each TruVision SVR recorder e TruVision SVR 3rd party Camera License TVS CAM Required for each individual 3rd party camera e TruVision SVR Interlogix Camera License TVS CAM ILX Required for each individual ILX camera Obtain Licenses To obtain licenses follow these steps 1 Click Help on the tasks toolbar of TruVision Navigator 2 Click Licensing to see the licensed features 3 Click Update License A new window will appear 4 Enter the number of licenses needed for each SVR server 3rd party cameras and Interlogix cameras to the related fields As these quantities are entere
29. le Change Password Capability Specifies whether the user can change the password on the camera via the software Contrast Allows the user to adjust the camera s image contrast Exposure Allows the user to adjust the camera s image exposure or the amount of time light is allowed to pass through the camera lens Firmware Indicates the firmware of the camera that this version of TruVision SVR is tested and supported with Frame Rates Indicates the available frame rates frames per second allowed to be specified in the software for that camera Gamma Allows the user to adjust the gamma of the camera output H 264 Specifies whether this camera supports the H 264 standard Hue Allows the user to adjust the camera s image Hue Inputs Shows the number of inputs if any that can be configured for that camera type TruVision SVR System User Manual 23 Chapter 5 Cameras IO Outputs Shows the number of outputs if any that can be configured for that camera type MPEG4 Allows the user to put the camera in MPEG4 mode which records video using MPEG4 standards Multiple Video Inputs Specifies whether the camera is a multiple video input camera typical a 4 channel encoder Name Specifies the name of the camera as given by the user PTZ Allows the camera to be controlled via pan tilt zoom functionality of the video viewing software Quality Allows the user to adjust the camer
30. r to generate an alarm Note Since the Motion Detection Grid of the SVR in the configuration window is a function of the SVR itself a grid set in the SVR configuration will not be reflected in the camera s own motion detection settings Configure Motion Detection To setup motion detection in the Navigator interface please follow these steps 1 In the Services menu click Start to begin the notification processor Right click on the IP camera and select Configure Camera On the Video sub tab enable the Motion Detection check box Click Grid button The Motion Grid Setup window opens Gi OO Right click on the image and select Select All Or click and hold the left mouse to select the specific area s 6 Select a schedule 7 Select Normal for recording 8 Select On for Alarm 9 Select a sensitivity level between 0 100 1 0 Click OK to save Once these steps are completed the bell icon should turn to red with motion events Note It may take a couple minutes for changes to take effect Refresh the alarm list until the first alarms are populated Camera Tampering TruVision SVR is able to detect when the camera cannot view an area due toa tampering activity An alarm is generated if the camera cannot focus on the scenery within the camera s field of view but does detect a solid color image TruVision SVR System User Manual 19 Chapter 4 TruVision SVR Capabilities This is used pr
31. stallation Deploying the TruVision SVR The TruVision SVR is a standard Windows Installer based package capable of low user interface mode switches for unattended deployment such as qr The installer package requires some user input from a configuration file and a command flag Configuration settings used in an unattended upgrade are stored in the Inrsetup ini file located in the Unattended Installation folder on the TruVision SVR disc This file contains instructions for the various available configuration settings The file must be modified for your specific system needs prior to deploying the TruVision SVR via unattended mode Once the file has been updated it can be stored on a disc or network location so that it can be passed to the setup during the unattended installation It is recommended to use the qr parameter to run the installation package in quiet reduced mode via your chosen deployment technology The UNATTEND flag must also be used to specify the fully qualified path of the Inrsetup ini file The following is an example call to the Windows Installer engine msiexec which runs the install command i on the TruVision SVR setup package In this example the package will be run in reduced quiet reduced mode qr and the UNATTEND parameter specifies the full path to the location of the Inrsetup ini file The package and settings are hosted on an accessible Web server so that they always have the same relative access path when th
32. that the Don t Allow Exceptions check box on the General tab of the Windows Firewall dialog is not selected Windows Firewall Settings Exception List e TruVision SVR services e LnrCapSvcu LnrRetrSvcu e LnrRTPServer 6 TruVision SVR System User Manual Chapter 2 TruVision SVR Network Configurations e LpsSearchSvc e RPC Port TCP IP 135 e RTP Port TCP IP 554 e UDP Port 5000 ICMP Settings e Allow incoming echo requests Windows Authentication Model The process used by Windows to verify a client s identity is called authentication In order to properly set up a system or troubleshoot an existing installation the first step is to determine the identity of the client attempting to connect to the server Here are some general guidelines e Interactive processes always run with the identity of the user that launched them or they can be launched with credentials of a different user through the runas command e Services typically run under the SYSTEM account or another account specified through Windows Services When a client connects to a remote server the clients identity is sent to that machine and that system authenticates the client This process can have several outcomes depending on which user account is used by the client e both machines are in a domain and the domain user is used then the server will use the domain controller to authenticate the incoming client connection e If the cl
33. tion Component Minimum Recommended High Hard Drive OS 250GB 7200RPM 500GB5 7200RPM 500GB5 7200RPM SATA 3 0Gb s 16MB SATA 3 0Gb s 16MB SATA 3 0Gb s 16MB Cache Cache Cache Network Integrated PCIE Integrated PCIE Integrated PCIE 10 100 1000 10 100 1000 10 100 1000 Supported Operating Systems Windows Server 2003 SP2 Standard and Enterprise Windows Server 2003 R2 with SP2 Standard and Enterprise Windows Server 2008 SP2 32 bit Windows Server 2008 SP2 64 bit Windows Server 2008 R2 with SP1 Standard and Enterprise Windows 7 SP1 32 bit Windows 7 SP1 64 bit TruVision SVR Configuration 1 Download the TruVision SVR installation package and run the setup exe program on the system SVR is intended to work on Note Itis strongly recommended that TruVision SVR and TruVision Navigator are installed on separate machines Click Install to install the prerequisites and once it is completed click Next 3 Read the license agreement If you agree select the appropriate radio button Click Next Select the destination folders and click Install TruVision Software Video Recorder log files are stored at the following location for Windows 7 C ProgramData UTC Fire amp Security TruVision SVR logs Click Next After the installation is complete the SVR Management Console is displayed This dialog is used to configure the location of data for the network recorder a Under Available locations all
34. work devices such as routers and switches may broadcast it to all devices instead of delivering data only to subscribed clients Slow 10 Mbps devices cannot handle the traffic It may be possible to resolve these issues by using 100 Mbps or higher devices The following tabs allow you to limit the port range that are used for the sections specified Client Network Settings Recorder Network settings IVS Network Settings Remote Monitor Network Settings RTP Client settings Uninstall TruVision SVR Firmware 1 Remove the TruVision Software Video Recorder from the computer 2 Delete the following folders from the computer C Program Files TruVision SVR C Program Files x86 UTC Fire amp Security TruVision SVR for 64 bit OS e C ProgramData UTC Fire amp Security TruVision SVR for Windows Vista or later IMPORTANT Modifying the registry could cause irreversible damage to your Windows operating system be sure to back up the registry before TruVision SVR System User Manual Chapter 3 TruVision SVR Installation making any changes Follow the instructions located at http support microsoft com kb 322756 3 Open the Registry Editor and delete the following entries e hkey_local_machine software Lenel e hkey_local_machine software microsoft MSSQLService hkey_current_user software Lenel Note Some keys may not be installed depending on the version of TruVision SVR firmware 4 Restart the computer Tru
35. x Technical Support Group to assist you with data recovery 4 TruVision SVR System User Manual Chapter 1 TruVision SVR Overview Digital Video Prerequisites Time Synchronization For digital video system to work properly time must be synchronized on all computers Third party tools are available to synchronize times across multiple time zones If no NTP source is available TruVision Navigator server can be used as the NTP server Anti Virus Software If this type of software is required due to corporate policy for instance then you must adhere to the following guidelines For Real Time protection you must exclude all files with the extensions SPFS INFO LVI LEI and LNR For Real Time protection and virus scan you must exclude the data drives Windows Updates When running Windows updates be aware that they require a full shut down of your computer Make sure that these updates are scheduled to run when either recording will not be necessary or when backup or fail over systems are properly configured and running Storage File Purging If the system runs out of hard disk space while the system s cameras are configured for storage capacity the oldest video files are deleted regardless of what camera they are on In addition to video files TruVision SVR content is stored in separate tracks that contain information on the index video status and events This can lead to potentially problems if not account
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