2013 VET Information Technology examination report
Contents
1. Any two of non IT e suitable evacuation routes no steps narrow passages or tight turns ramp access to the building adjacent to steps workplace not in an area with lift only access suitable rest rooms appropriate height washbasins toilets hand dryers etc services such as water coolers light switches and power points are at appropriate heights suitable width disabled car parking available non slip floor coverings particularly on ramps doors and passageways of suitable width and kept clear Many students provided four correct non IT answers However because at least two IT related answers were required they could not receive more than two marks This question specified for this new employee Thus OH amp S points that apply to all staff were invalid answers Answers needed to focus on the specific OH amp S needs of a wheelchair bound worker It was also not valid to assume that the person would not be able to use a standard keyboard or mouse as the question gave no indication of this Question 7a Marks 0 1 2 Average 19 58 23 1 1 Question 7b Marks 0 1 2 Average 18 55 27 1 1 The required order of priority for the calls was Payroll Manager General Manager and Human Resource Manager VCE VET Information Technology GA 2 Exam Published 23 May 2014 20 13 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Examination Report Problem solutions included e Payroll Manager o restor2. The following is an example of a good answer that justified both locations Simone should keep multiple backups of her files so the use of external hard drives in addition to cloud services is a good idea Question 13c Marks 0 1 2 Average 20 39 42 1 2 Since it was a home computer the files folders that should be backed up included personal data such as photos emails and other impossible or difficult to recover data In general marks were not awarded for backing up applications or the operating system since they could be reinstalled from the original source Some students justified backing up freeware shareware that was no longer available this was acceptable The following is an example of a good answer Any important financial or personal details should be backed up as Simone will always need those She may also want to back up pictures and documents as they may also be important Question 14 Marks 0 1 2 Average 38 43 19 0 8 Any two of e antistatic wrist band antistatic mat vacuum cleaner that can catch fine particles of toner trolley for moving heavy equipment protective goggles eyewear face masks fire extinguisher suitable for electric fires first aid kit The responses fire extinguisher and personal protective equipment were too general and were not awarded marks There is a difference between equipment resources and fixtures In this question
3. However a significant number of students were unable to apply their knowledge effectively to the scenarios presented This was evident when students provided an overview of what to do in a particular scenario but could not describe specifically how to do it Questions that required analysis proved challenging for students and a number of responses lacked sufficient detail or were only vaguely related to the situation presented in the question In contrast a few students gained full marks when they produced answers that were valid and well thought out In questions that asked for more than one example or reason repeating answers or providing similar answers did not gain full marks Also in this type of question many students offered more points than required Students need to be aware that only the required number of points will be considered any correct answers in addition to these will not earn marks The questions requiring students to demonstrate their understanding of the processes involved in a task were poorly answered Some students overwrote one answer with another answer If students wish to rewrite an answer they should cross out their mistake and write the correct answer beside it This was particularly an issue in short answer Question 8 Students and teachers trainers should note that 2013 was the last year of this version of the VCE VET IT program From 2014 the exam will be based on Units 3 and 4 of the VCE VET ICT program
4. students were specifically asked for OH amp S equipment so answers such as emergency power off switch and wall charts were not awarded marks Question 15 Marks 0 1 2 3 4 Average 4 21 41 25 9 2 2 Phrase Everyday English google it use a search engine the URL for the website the address of the website power cycle the printer turn the printer off then turn it on check the metadata for the version check the properties for the version information Most students gave succinct answers to some of the parts however many displayed a lack of knowledge of metadata Some students gave complex answers that were more technical than the original or far from being everyday English these responses were not awarded any marks VCE VET Information Technology GA 2 Exam Published 23 May 2014 20 13 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Examination Report Question 16a Marks 0 1 Average 61 39 0 4 Either with client s or with a third party supplier that is either the upstream or downstream party Question 16b Marks 0 1 Average 71 29 0 3 One of e to provide both parties with certainty e to prevent misunderstanding e to provide for penalties if necessary Question 16c Marks 0 1 2 Average 80 16 4 0 3 Any two of the following or similar measurable items e jobs will be classified and r
5. bit CPU and motherboard and 2 GB of RAM are the minimum The other items mentioned would improve 12 34 5 19 43 performance but exceed the minimum cost requirement Neither the monitor option D nor solid state drive option A is essential however the monitor is the cheaper option Technical specifications and network installation 13 44 34 13 9 requirements are not user documentation leaving only loption A 14 1 16 82 1 Option C is the best answer This is a configuration problem the system from which Rani s computer was restored must have had different hardware and needs to have the drivers reset Option A is irrelevant no work has been done to 15 2 12 42 44 evaluate Option B is not the best answer Rani cannot perform tasks that she previously could so training will not change that Option D is unnecessarily complex the loperating system worked it was just some applications that didn t work 16 12 70 9 9 17 11 4 67 18 18 7 20 5 67 19 15 61 14 11 20 11 9 23 57 Section B Short answer questions Question 1 Marks 0 1 2 Average 11 23 57 1 7 hypertext e to provide on screen links to explanations of key terms instructional material or user guide e to learn how to use the software and its features policy and procedure documents e to outline company expectations and processes to be followed Very few students supplied a satisfactory answer for hypertext with mos
6. 2013 Examination Report VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY 2013 VCE VET Information Technology GA 2 Written examination GENERAL COMMENTS In general students coped well with the 2013 VCE VET Information Technology examination and attempted most questions The majority of students handled the questions from each unit of competency reasonably well In general questions based on the Apply occupational health and safety procedures competency were handled best followed by Run standard diagnostics with significantly lower results for the Install and optimise operating system software Create user documentation and Provide advice to clients competencies Again in 2013 some students merely reworded or rewrote questions without adding any new information These responses could not be awarded any marks and the students would have been better off spending their time elaborating on the answers that they did know Some students began their answers by copying or rephrasing the question This technique wasted valuable examination time and the answer space Students need to ensure that they read the questions carefully Some students recognised a key word or two and presented a factual answer related to those words that was out of context and did not address the question Students need to ensure that they answer the question asked Students generally demonstrated good knowledge and understanding of safety issues
7. e database from latest backup e General Manager o replace printer o give him network access to another printer e Human Resource Manager o restore network connectivity o resolve password issue Some answers only offered further descriptions of the faults without offering a solution Surprisingly few students got both priorities correct but most offered satisfactory solutions Some students wrote backup when they should have written restore from backup Question 8a Marks 0 1 2 3 4 Average 32 12 26 13 17 1 7 1 F Investigate logs for previous occurrence of problem 2 Check power is on 3 D Make sure all components are there 4 C Check components and peripheral devices are connected 5 Stress test hard disk CPU cards RAM and motherboard 6 E Check all software is running properly 7 Back up system files 8 Investigate hard disk drive with disk checking tool 9 Run disk cleanup utility 10 B Check antivirus software 11 A Run antivirus software 12 Document solution Question 8b Marks 0 1 Average 27 73 0 7 In case step 8 corrupts or loses data A common answer was in case of data loss This was too general students needed to recognise the enhanced potential for loss in the disk checking process That answer also failed to recognise that only system files were being backed up not data Question 8c Marks 0 1 Average 42 58 0 6 Dis
8. esponded to according to classification e x of standard jobs will be solved within y days e if specific levels are not met then the penalty will be e critical jobs will be responded to within x hours Some students understood service level agreements although very few students received full marks for this question Question 17a Marks 0 1 2 Average 80 15 5 0 3 e maximum page file possible e minimal installation of accessory software associated with an operating system to allow all space available on the hard disk to be used by graphics files Many students missed the point of the question and described a hardware configuration rather than a file system and memory management configuration These responses were not awarded any marks Question 17b Marks 0 1 2 Average 48 42 10 0 6 Any of e use a ghosting method to create installations e get the master disk set up as per the client s requirements and then ghost and customise each terminal e perform the setup over the network after hours to minimise disruption Question 17c Marks 0 1 Average 36 64 0 7 Any method that recognised that there are 78 clients and described how to train them using one to many techniques scored the mark Question 17d Marks 0 1 2 Average 25 40 35 1 1 A high end graphics company cannot be dealing with an ineffecti
9. evolved around the different operating system This part was answered well Question 18c Marks 0 1 2 Average 42 39 19 0 8 Any two of e how to get new apps from a different app store e staff training in differences upgrade e connecting the different hardware e other transfer issues Some students offered the answer teach them how to open an app however since the users are not novices this did not gain a mark Question 19a Marks 0 1 2 Average 52 34 14 0 6 e investigate relevant standards industry OH amp S e document and agree with the OH amp S Manager and or Plant Manager This was very poorly answered Many students failed to understand the processes involved and merely repeated part of the question without including additional information Question 19b Marks 0 1 Average 39 61 0 6 The most common answers were e create OH amp S polices for the manufacturing process so the office and plant are not confused by irrelevant material e update existing OH amp S policies since many items will be the same it will take less time and it will all be together VCE VET Information Technology GA 2 Exam Published 23 May 2014 20 13 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Examination Report The mark was awarded for a convincing argument for either option merely ticking a box did not gain a mark Most
10. k cleanup analyses the hard drive for files that are no longer of any use and removes them Question 9 Marks 0 1 2 Average 23 61 16 1 0 A batch processing system has a scheduler which runs programs when the resources are available to it and returns the output usually completing many similar tasks in the batch Multi tasking systems are operating systems that can run more than one program at a time Most students gave a good answer for multi tasking system but far too many students merely described a batch system by stating that it couldn t do what a multi tasking system can VCE VET Information Technology GA 2 Exam Published 23 May 2014 20 13 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Examination Report The follo wing is an example of a good response The way information is collected and processed is different between the two Multitask system shares out resources to run the tasks in parallel A batch system will queue up the tasks Question 10 Marks 0 1 2 3 4 Average 0 1 25 52 21 3 0 Feedback helps IT staff evaluate their ability to meet clients needs Feedback might identify clients poor work processes This would allow IT staff to provide remedial one on one training IT staff should obtain feedback as a professional responsibility A feedback survey may encourage clients to try out relevant features of the new ope
11. rating system Question 11 Marks 0 1 2 3 Average 36 34 24 6 1 0 determine document standards and requirements review and obtain sign off produce user documentation Most students displayed a poor knowledge of the processes involved in creating user documentation File Recovery Question 12 Marks 0 1 2 3 4 5 Average 2 3 8 19 34 35 3 9 Name Letter Virus Detector I System Restore B Application Updater D G H Disk Format Students demonstrated a good understanding of basic utility functions Question 13a Marks 0 1 Average 48 52 0 5 Most frequencies offered by students were accepted provided the explanation was satisfactory A typical answer was weekly because a home PC is not heavily used Some students offered only a frequency without an explanation and did not receive the mark Question 13b Marks 0 1 Average 22 78 0 8 external drive control over your own data fast data connection easy portability of the data cloud service accessible anywhere in the world VCE VET Information Technology GA 2 Exam Published 23 May 2014 20 13 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Examination Report e data secured by service provider This question was answered well Either method was accepted as long as a reasonable justification was given
12. reasonable Some students did not understand what was meant by medium Question 4 Marks 0 1 2 Average 43 35 21 0 8 Advantage either of e less floor space more people less cost per worker for given area e more room for other furniture Disadvantage any one of e reduced too little leg room e reduced workspace for clerical tasks e might have more contact with power cables etc e limited viewing angles VCE VET Information Technology GA 2 Exam Published 23 May 2014 20 13 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Examination Report Many students misinterpreted the question and answered as though the equipment was smaller but the desk size unchanged Question 5 Marks 0 1 2 Average 19 45 36 1 2 conventions e knowing the way the client wants things laid out format e to influence the reader s ability to understand the documentation using size fonts and colour graphics e relevant and how they fit into the layout quality resolution topics e what is covered and the level of coverage Many students offered basic definitions of format graphics or topics failing to explain the design specifications involving them Question 6 Marks 0 1 2 3 4 Average 4 5 36 36 19 2 6 At least two of IT related e adjustable workstation height e adjustable monitor height e cables clear of chair s wheels
13. sourced from the ICA11 training package SPECIFIC INFORMATION Note Student responses reproduced in this report have not been corrected for grammar spelling or factual information This report provides sample answers or an indication of what the answers may have included Unless otherwise stated these are not intended to be exemplary or complete responses The statistics in this report may be subject to rounding errors resulting in a total less than 100 per cent Section A Multiple choice questions The table below indicates the percentage of students who chose each option The correct answer is indicated by shading Question A B C D Comments 1 2 1 4 93 2 47 47 3 3 3 3 0 87 9 VCE VET Information Technology GA 2 Exam VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY 2014 2013 Examination Report VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Question A B C D Comments 4 8 6 77 5 1 58 28 13 6 48 11 23 18 7 73 16 7 4 8 40 27 2 31 9 7 9 82 2 Option C does not protect against an onsite disaster such as fire since up to a month s worth of backup data is stored on 10 33 3 54 21 site Option A is the best where everything is backed up daily and stored off site Option B is also secure but is not frequent enough while Option D in insecure as the weekly backups are on site 11 69 5 3 23 IA 64
14. students who attempted this part gained the mark VCE VET Information Technology GA 2 Exam Published 23 May 2014 10
15. t students confusing it with hyperlink Responses on the other two were mostly correct VCE VET Information Technology GA 2 Exam Published 23 May 2014 20 13 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Examination Report Question 2 Marks 0 1 2 3 Average 4 18 40 37 2 1 Any three of e correct monitor height e keyboard mouse height e straight back e wrist is flat and arms are parallel to the floor e eye monitor distance is correct about arm s length Most students supplied good answers but many offered items not shown in the image such as no messy cables the chair is adjustable or the chair is ergonomic which were not awarded marks A few recalled a similar question from a previous examination and gave examples of poor OH amp S those answers also received no marks Question 3a Marks 0 1 Average 78 22 0 2 instructional or quick launch guide Many students suggested user manual however a user manual is a much wider ranging document than the question required Question 3b Marks 0 1 Average 48 52 0 5 Novice as this covers all users Also accepted were answers indicating the inexperience of the user gamer However the answer gamers was too general and was unacceptable Question 3c Marks 0 1 Average 53 47 0 5 Any of e CD e PDF e paper The justification needed to be
16. ve system for too long so a period of no more than three months was acceptable The most commonly accepted method was by emailed surveys VCE VET Information Technology GA 2 Exam Published 23 May 2014 20 13 VICTORIAN CURRICULUM AND ASSESSMENT AUTHORITY Examination Report Overall Question 17 was not well answered Some students did not understand the difference between installing application software and installing an operating system Question 18a Marks 0 1 2 Average 48 45 7 0 6 Students needed to provide questions that explored the impact of a change of phone or considered the ongoing requirements of the sales people such as e hooking up to a desktop laptop whether to continue with the existing OS or change the availability of apps and transfer of apps to a new phone different OS learning to use new replacement apps Overall this part was answered poorly Too many students wrote technical questions to be asked of the salespeople selling the phones rather than usability question addressed to the end user staff members who would be using them However students who did provide end user questions scored well Question 18b Marks 0 1 Average 41 59 0 6 The main concern required in this part was that there would be a new system that did not quite fit in smoothly with the existing system and certain things would need to be dealt with The most common acceptable answer r
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