Merge Communities Quick Start Guide
Contents
1. MERGE USER GROUP Merge Communities Quick Start Guide Online customer community to connect with Merge users and access support cases In today s fast paced and ever changing healthcare environment Merge gt understands the power of having immediate access to information and the Tne whole system is about os need for free flowing communication between customers empowering users With Merge Communities now you can virtually connect with thousands of other Merge users to share best practices and ideas submit and track your support cases in real time and access product documentation for your Merge Recause if they have the investments all online anytime Join Merge Communities and become involved Facilitate and engage in conversation expand your networks and become a proactive advisor for new solution innovations With Merge Communities you can reach your ideal Merge customer experience to find their own answers power to do so they will Five Simple Steps to Join 1 Go to Merge com 4 Watch your email for your account login 2 Select Merge Communities on the Customers tab 5 Login and begin 3 Complete the registration form Merge Communities Connect with Merge users and access support cases eae 7 online Oelaagce Technical Support Merge Communities eee Access to the Merge Support portal and Me oe Communities just for Merge users SOLUTIONS CUSTOMERS COMPANY TRENDS CONTAC EE CONTACT SUPPORT2. M CLIENT TESTIMONIALS Training Submit support tickets find valuable support guides or connect w Upgrade Merge customers Join Merge Communities Resources Sign Up Log In Active Merge users have access to Merge Already have a login to Merge Communities Login now Communities online To join simply LEARN MORE complete this form Upon confirmation LOGIN your login information will be sent to you Merge Communities innovative maging Merge Communities Online customer network for best practices real time support and solution documentation With Merge Communities you can Q P gt Chat and connect with Share your ideas and other Merge users suggestions for product enhancements with Merge RE m3 Log and track support Download the latest cases online anytime solution documentation for your Merge investments Login and Begin Once you re logged in it s easy to get started Just follow these short simple steps to customize your profile 1 Update Contact Information e In the upper right corner click the arrow next to your name and select Edit Contact Info e Update all applicable fields under the About and Contact tabs and click Save All 2 Add a Photo e On the left side of the page click on the photo image next to your name and select Add Photo e Choose an image to upload and select Save 3 Follow Groups e On the left side of the page select Groups gt gt Acti
3. ve Groups Select Join to become a member of a group NOTE If you re already a group member Join will display as Member 4 Follow People e On the left side of the page select People gt gt All People Enter search criteria or review the list and select Follow to follow another user NOTE If youre already following a user Follow will display as Following Wat 1 877 446 3743 x3 5 Edit Email Settings e Under Groups gt gt My Groups select a Group that youre a member of in the checklist e To change your email settings select the down arrow and select your preferred email delivery method and then Email Settings for more selection options e Once all selections are made hit Save Chatter Do s and Don ts e Do post and reply This is your community e Do follow other people Its the best way to connect and Stay up to date e Do vote on polls We want your feedback e Do include links and files in your posts It s a great way to share information e Don t use bullet points It makes your posts hard to read For complete tips and tricks download the full Merge Communities User Manual online under Help within Merge Communities If you need additional assistance using the system please contact your Merge Account Manager or Merge Support at 877 741 5369 or support merge com W MergeHealthcare merge com in linkedin com company merge healthcare f facebook com MergeHealthcare
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