E-banking User Guide PDF - EAST
Contents
1. ssssssssssesssseeeeeeeennnne nennen nnns ennt nhan isses enne nenas nns 25 Set up a standing order or a recurring payment ccsssscccececeesesseaeceeeesesessaesecececesseseeaeseeeessessesenaees 25 Print a list table statement advice eeeceeseccccececeesessecececececeesenncaeceeccecsesenaceeceeececsenenaeeeeceseeessnenaeens 25 Export data from tables Or lists re I Severe ee es e ue ee sor Une EUER ee e EE DENM ES EE RY TRE 26 Change your contact details via secure messaging cccccccccecsssesssseceeecseseseceeaeceeecesseseeaeeeeeescessesenaees 26 Make a query in respect of your account via secure 6 58 26 SYSTEM REQUIREMENTS Any of the following browsers can be used to access the E banking Service IE 9 or later 24 or later 5 1 7 or later 12 15 or later Note Functions in the E banking Service are more user friendly on browsers that support JavaScript If you are using an older browser version you can usually download the latest version from the developer s site Settings and features of individual browsers may result in minor differences in the appearance and functionality of the user interface The E banking Service automatically adapts to the type and size of your screen making it equally usable from a desktop or tablet PC with an Internet connection Please avoid using B2. D Download in CSV in PDF Date Description Reference Paid In Paid Out Balance Action 12 02 2015 TransferTO GUARANTEE AC FT1504396393 1 000 00 75 00 Download 06 02 2015 FT1503692796 25 00 1 075 00 Download 26 01 2015 Inward Swift Payment 1 FT1502630031 1 100 00 1 100 00 Download Page 1 of 1 Account Statement Statements List Opening Balance Closing Balance 06 02 2015 0 1 075 Page 1 of 1 12 The buttons on the screen allow you to drill down to transactional documents if such exist and review the periodic bank statements SEARCH AND FILTER Recent transactions executed over the account will be displayed in chronological order Pressing Q Search lets you define criteria to find and filter the listed transaction The search options available are Transactions Recent Transactions You will be able to download save and print in the search options based on period amount or number of transactions Search by date Start Date DD MM YYYY Fs End Date DD MM YYYY Search by amount Minimum Amount Maximum Amount Or Search by number of transactions Transaction Count EN Note To clear your search criteria click on Show all Transactions in the transaction list screen 13 CONFRIM AND REVIEW WINDOWS In the E banking Service when the user inputs a payment instruction makes a new record or edits an existing one he is asked to confirm this action to avoid accidental errors and deletions in a
3. receive less than the nominal of the transfer this method may be useful if you are certain that the fees that the beneficiary will incur are zero Attribute Usage Comment Additional Applies to cost Sha When Sha is selected the This is the standard method of None You Any currency Shared payer and the beneficiary payment Normally the payer pay only the except RUB each pay their own is not expected to cover any applicable correspondent bank fees cost relating from the transfer fee beneficiary s relationship with its bank Note This is the default payment method in the E banking Service To use it do not make any selection with the drop down menu Ben When Ben is selected the Use this method if your None You do Any currency At the EWUB fee and all arrangement with the not pay any except EUR expense of correspondent bank fees beneficiary provides for a fee and RUB the are withheld from the gross payment Additionally for example payments of tax As the actual correspondent fees are not known for a specific payment EWUB will charge a flat fee to cover this RUB extra to the applicable transfer fee Our Use Our when you need In certain cases your EUR35 50 per Any currency At the to guarantee that the final agreement with the payment except EUR expense of amount credited to the beneficiary may provide for a order please the payer account of the beneficiary net payment T
4. related to a specific account You will be asked to pick the relevant account from the list of accounts linked to your E banking access profile 26
5. your beneficiary has not changed his payment details since his payment details were saved Make a payment on a date in the future Where permitted by the payment type you can schedule a future date for the payment To do that enter the payment as usual and select the At a future date button at the bottom of the payment screen You will be asked to select a value date from within a range available using the calendar The payment will then be executed on your selected value date Set up a standing order or a recurring payment Where permitted by the payment type you can set up a standing order to repeat a payment automatically To do that enter the payment as usual and select the Standing order button at the bottom of the payment screen You will then see a special menu allowing you to define the parameters of your standing order 5 Payment Starts this is the date on which the first payment will take place Use the calendar to select 6 Frequency this is the period of time between successive payments Select one of the options in the dropdown list 7 Keep paying until this is the date on which your standing order will terminate Print a list table statement advice To ensure compatibility in order to print documents from the web banking interface you need to download them in PDF format first For tables and lists displayed on screen pressing the Download in PDF link above the table allows you to dow
6. E banking Service User Manual This manual is provided for operational purposes only does not purport to cover all details or variations is always under active development and subject to technical or legal changes as such it may contain mistakes or omissions Should further information be desired or should particular problems arises which are not covered sufficiently the matter should be referred to the bank EVVUB East West United Bank ABOUT THIS MANUAL Thank you for signing up as a user of East West United Bank Online Banking Services We hope the E banking Service will simplify access to your account information and help you operate your account with increased efficiency and ease Equally important most orders you deliver to us via e banking will be subject to a smaller fee than manual orders This manual is intended to provide an overview of the functionality of the EWUB e banking platform User Guide revision January 2015 NEW IN THIS VERSION This is the first version of the Manual In later revisions check this paragraph to see what new functionality has been added HOW TO USE THIS MANUAL Items in this manual are grouped based on functionality A step by step explanation of the available options is provided for any separate function A separate overview of the Customer Dashboard is provided to explain the features of the home screen and standard functionality in the right hand task pane A How To section
7. FT1500715633 LUS4 Lu33 10 00 073AN YES ve Internal 2015 FT1500720628 LU26 LUSS 100 00 O7JAN YES ps Internal 2015 FT1500720642 LU76 123 3 00 7 NO 3x Internal 2015 FT1500723087 LU76 LU23 1 00 07 JAN NO x Internal 2015 FT1500723102 LUS4 Test Beneficiary 10 Joseph 8600 00 O7JAN YES NO Intemational 2015 TIT E ENS 3 For any unexecuted transaction you can review the details of the payment order by pressing the document icon x Use the red X icon to cancel a payment order Note Amendment or cancellation of instructions marked as approved by the bank is not possible via the E banking Service and in certain cases may not be possible at all Additional charges may apply Please contact Customer Service for assistance MANAGE SAVED BENEFICIARIES PAYEES Every time you tick the Save Beneficiary box on any payment input screen the details of the beneficiary will be validated by the bank and saved for future use Manage Payees allows you to review or delete the payees you have saved in the system Manage Payees Here you can view your list of payees add and remove them and change their details Type Name Beneficiary Account No Currency Beneficiary Country Actions EUR Lu Dx Page 1 of 1 VIEW AND SEND MESSAGES The secure messaging system of the E banking Service is intended to provide a safe and fast communication channel between you and EWUB Any messages you send using this tool will be deli
8. ack and Forward browser buttons which are not supported by the E banking Service and may require you to log in again LANGUAGE SUPPORT At the present stage the E banking Service supports English only Please refrain from using non English characters in any of the form fields CONTACTING THE BANK Please address questions and comments related to the E banking Service to the Customer Desk department You can find the contact details of the Customer Desk at the bottom of any E banking screen Apart from external e mail phone or mail you can also use the Secure Messaging service built into the e banking platform to communicate with your account manager and the Customer Desk department Please refer to the View and Send Messages section of this manual FIRST LOGIN REGISTRATION OF NEW USER As a new user in order to access EWUB e banking you need to register the one time password generator you have received from our Customer Desk department e Goto WWW EWUB LU e f you are having trouble accessing the EWUB homepage your browser version may need updating Please contact Customer Desk for assistance e Click on the E banking link in the top right corner of the home screen of the EWUB website e You will be taken to the e banking log in screen cll East West United Bank Welcome to EWUB Online Corporate Banking Login to your Account Step 1 of 2 User ID Remember User ID Logins and passwords are cas
9. ank is ticked Input the BIC SWIFT code of the intermediary bank i e the bank where the bank of the beneficiary holds its account Upon entry press the Validate BIC button to check if the entered BIC SWIFT code is recognized by the system Alphanumeric Comment to payment Enter any relevant information in respect of the transfer Alphanumeric Fees and Charges Select the party to whose account transfer costs will be charged The default is Shared meaning you will pay the costs of EWUB and the beneficiary of the payment will pay any costs charged by his bank Select Beneficiary if you would like the recipient of the funds to pay for all costs of the transfer Please see the fee schedule for applicable charges Select Our if you would like to guarantee that the recipient receives the full amount of the transfer Please see the fee schedule for applicable charges Note Not all options are available for all transfer types and currencies Please read the Choose Sha Our or Ben section for detailed information Drop down 21 Make a payment in RUB Payments in Russian Roubles are routed via the payment system managed by the Central Bank of Russia and requires a different set of fields compared to payment orders in other currencies To make a RUB payment you need to have an account in RUB opened When you select to make a payment from a RUB account you will see the follow
10. ds are case sensitive Please do not use browser back and forward buttons denotes a mandatory field Contact General tel 352 253 153 Villa Foch 10 East West United Bank S A General fax 352 450 412 Boulevard Joseph II PO Box 34 Email info ewub lu L 1840 Luxembourg L 2010 Luxembourg Disclaimer Copyright 2014 East West United Bank S A All Rights Reserved 9 Enter the User ID provided to you by the bank in the User ID field and press Continue Please note the User ID is case sensitive Note If you tick the Remember User ID box your User ID will automatically be used next time you access this page DO NOT select this option if you are the not the only person using the computer You should never select it if you are using a publicly accessible computer or if you are sharing the computer with others to prevent your account from being open to anyone who uses the same computer after you You will be taken to the next page and asked to enter the one time password and static password Welcome to EWUB Online Corporate Banking Your One Time Password Your Static Password One Time Password Static Password Logins and passwords are case sensitive Logins and passwords are case sensitive If you have any difficulty logging in please contact EWUB support at 352 253 153 Please do not use browser back and forward buttons denotes a mandatory field Contact General t
11. e sensitive Please do not use browser back and forward buttons denotes a mandatory field Contact General tel 352 253 153 Villa Foch 10 East West United Bank S A General fax 352 450 412 Boulevard Joseph II PO Box 34 Email info ewub u L 1840 Luxembourg L 2010 Luxembourg Disclaimer Copyright 2014 East West United Bank S A All Rights Reserved Note At any stage of the login registration process you will see an error message and will be required to start over in case no input is received from you for several minutes In case this happens please restart from the first step At the initial log in screen enter the User ID provided by the bank in the acknowledgement letter Please note the User ID is case sensitive Press Continue You will then be taken to the next screen and asked to enter the activation code p East West United Bank Welcome to EWUB Online Corporate Banking Your Activation code Registration step 1 of 3 Activation Code Please do not use browser back and forward buttons denotes a mandatory field Contact General tel 352 253 153 Villa Foch 10 East West United Bank S A General fax 352 450 412 Boulevard Joseph II PO Box 34 Email info ewub lu L 1840 Luxembourg L 2010 Luxembourg Disclaimer Copyright 2014 East West United Bank S A All Rights Reserved Please enter the First Login PIN provided in the acknowledgement letter If the
12. eceseceseceseceseeeseeeeeeeeaeeeaeeeaeecacecaaecaaecaaecaaeceaeseaeeeeeeeeeeseeeeeneeaes 14 THE APPROVAL QUEUE RN YR PY RENNES EE RE de SERE SER VEU 14 MANAGE SAVED BENEFICIARIES PAYEES sceecceeceseceeeeeeeeceeaceeacecaaecsaeceaeceaeceaeeeeeeeeeeeeeseaeeeaeesaeeeaaeeaaee 17 VIEW AND SEND MESSAGES 17 P 19 su VIEW ACCOUNT MOVEMENTS co cedet tere dee a aa a geo nope cde eed cedente er ea cue pee ceu e Ee ege 19 View a periodic account STATEMENT ececeesessscecececesseseaececeescesseseuaeeeeeescueseseaaeaeeeesseseeauaeeeeeessesseseeaees 19 EIE RED 19 Make a payment in EUR USD or other non RUB payMent ccscccccceesssesesseceeeeecessessaeeeeeeseessessnaees 20 Makea payment in 5 1 22 Our or BEN etate aE ae ce oou od etu 24 Save the payment details of a beneficiary 6 24 Make a transfer using a saved beneficiary esses eene eene nnne enne nnns sss sse nian nns 25 Make a payment on a date in the future
13. ections will attempt to explain some of the often used functions of the E banking Service View account movements Access to account related information is obtained via the Recent Transactions Screen To go to this screen click on the name of the account or click the view full transaction list link below the mini statement Please see the Recent Transaction Screen section of this manual for more details View a periodic account statement To access the list of periodic account statements click on the name of the account or click the view full transaction list link below the mini statement You will be taken to the Recent Transactions screen The list of available statements is provided in the Account Statement table Select the period you require and press the Download button to view the PDF of the statement Use the printing function of your PDF viewer to obtain a hardcopy Make a payment To make payments and access other payment related functions press the es Payments link to the right of the account name from which you intend to make the transfer On the payments screen you can select from four types of operations 1 Between my accounts this is used to move money between your own accounts with EWUB You will be prompted to select the target account from a drop down list containing all your accounts and enter the amount or the transfer Note Moving money to an account denominated in a differ
14. el 352 253 153 Villa Foch 10 East West United Bank S A General fax 352 450 412 Boulevard Joseph II PO Box 34 Email info ewub u L 1840 Luxembourg L 2010 Luxembourg Disclaimer Copyright 2014 East West United Bank S A All Rights Reserved 9 Press the button on the One time password generator OTP Token and enter the number displayed in the token screen in the One Time Password field e Enter the password you created during registration in the Static Password field 9 Press the Login button to proceed Provided all of the fields have been input correctly you should now be logged in to the system If the system refuses login for any reason please re input the data in the respective fields Please make sure you are using the correct language and character case when typing in the input fields To protect your system your User ID will be suspended after several attempts to enter incorrect credentials If this happens please contact the bank USING THE SYSTEM CUSTOMER DASHBOARD Welcome back You last logged in at 14 37 39 on 05 FEB 2015 EVVUB O Preferences O Logout East West United Bank Welcome to EWUB Online Corporate Banking LT EUR EUR 1 100 00 E IBAN No LU75 J Available balance EUR 1 100 00 View mini statement ta p Loans Pending Manage You can view your Loan details here Standing orders payees 4 View your loans Fixed Term Deposit You can vi
15. ent currency is not supported in the current version of the system Please use a different communications method to instruct the bank to execute these types of transfers 2 Internal transfer use this option to make a payment to an EWUB account of someone other than yourself You will be asked to enter the account number of the beneficiary the Credit Account the amount to be transferred and the name of the beneficiary A Comment field is also provided for free form text comments 3 External transfer this option is used to make payments to accounts outside of EWUB This is selected by default Fields you need to input in order to make an external transfer depend on the selected currency 4 Upcoming payments this function displays the list of payment orders you have input with a future value date 19 Make a payment in EUR USD or other non RUB payment If you select to make a payment from an account denominated in a currency other than RUB you will see the following screen Step 1 Paymert Details You can make one off payments future dated payments or set up e recurring payment Between my accounts Internal Transfer External Transfer Upcoming Payments External Transfer Transfer from account wd 1 Available Balance EUR 1 050 00 Amount of transfer EUR Select a saved Beneficiary Please Select or enter details for a new Beneficiary below Country of Beneficiary Beneficiary Name Add
16. eue is linked to the access levels assigned to a user of the E banking Service Assignment of access rights is done by the Customer Desk department based on the characteristics requirements and legal setup of the client Users with log in rights may be assigned the following access levels not all access levels may be available for all users e Consultative functionality limited to review only input and authorization of transactions is not allowed e Transactional full functionality including review input and approval of transactions e 1 Signatory the user is allowed to review information and create payment orders and standing instructions but these orders and instructions require approval by 214 Signatory prior to being processed by the bank 14 24 Signatory the user is allowed to review information create payment orders and standing instructions as well as approve reject or edit orders and instructions input by the 13 Signatory Orders thus verified are submitted to the bank for processing execution Transactions that require approval are accessible via the Pending Standing Orders and Pending Transactions screens You will also be able to review and delete the transactions in the approval queue subject to your approval rights set up in the system The Pending Transactions screen also allows you to view the status transactions of the transactions input into the E banking Service Approved Internally No means t
17. ew your Fixed Term deposits here 4 View your deposits Please do not use browser back and forward buttons denotes a mandatory field Contact General tel 352 253 153 Villa Foch 10 East West United Bank S A General fax 352 450 412 Boulevard Joseph II PO Box 34 Email info ewub lu L 1840 Luxembourg L 2010 Luxemboura Disclaimer Copyright 2014 East West United Bank S A All Rights Reserved The customer dashboard is the main screen of the E banking Service It provides an overview of all accounts linked to the Used ID as well as access to functions via buttons on the right hand side Please note the actual screens may differ from the illustrations depending on the account structure and functions available to the user The Preferences link in the top right hand corner of the screen allows you to see your static data phone address e mail which is on record with the bank Use the messaging functionality to request changes in the data The Logout link in the top right hand corner of the screen lets you close the current session with the E banking Service While any session will be closed automatically if the system remains idle for a certain time we advise you to use the Logout link if you leave the system unattended 10 MAIN DASHBOARD The main dashboard is used to access account data and functionality related to money in the accounts AVANA Account view Any information to the right of a wallet icon re
18. h of the password is 6 characters and the maximum is 12 It should contain at least 2 different characters and not be in sequence For example passwords like 12345678 or nnnnnnnn will not be allowed We advise you to use strong passwords which are difficult to guess e Do not use your name or your birthdate e Avoid commonly used words Use a mix of uppercase and lowercase letters and numbers You will need to re enter the new password for consistency Please note passwords are case sensitive Take note of your password but do not store it together with your User ID and Token Press Confirm to proceed with the registration or Cancel to terminate registration If you encounter any errors at this stage please contact the bank You should now be registered and set up to use EWUB e banking We hope you enjoy your experience LOGGING IN After initial registration please follow the procedure below to access EWUB e banking e Goto WWW EWUB LU e f you are having trouble accessing the EWUB homepage your browser version may need updating Please contact Customer Desk for assistance e Click on the E banking link in the top right corner of the home screen of the EWUB website e You will be taken to the e banking log in screen East West United Bank Welcome to EWUB Online Corporate Banking Login to your Account Step 1 of 2 User ID Remember User ID Logins and passwor
19. he chain of approvals required for your account has not been completed Yes is assigned after the transaction is delivered to the bank for execution Approved by Bank No means the transaction is being processed After successful processing the transaction is removed from the Unexecuted Payments list and moved into the statement 15 Payments to Approve Payments that need your approval are displayed in this fist Trans ref Type From account Amount Date Signed by No transactions available Page 1 of i Unexecuted Payments Payments which are yet to be processed are displayed in this list To account To Payee Approved Approved Trans ref From account name Amount Date Internally byBank Action FT1500700679 LU76 LU23 10 00 073JAN NO NO Internal 2015 FT1500706100 LU76 Test Entity 5010 00 14JAN YES xo x International INN123145464 KPP7897566 2015 FT1500707007 LU76 bank of moscow 33 00 O7JAN YES Intemational 2015 FT1500707543 LU76 W3 1 00 07JAN NO jx Internal 2015 FT1500707839 LUS4 test123 123 test 123 00 073AN NO 3x International 2015 FT1500709265 LUS4 LU76i 31 00 O7JAN YES NO Internal 2015 FT1500711883 LUS4 uiyuiy fdsfs hioh hjkh 67 123000 00 07JAN YES NO x International 2015 FT1500711925 LU76 bank of moscow 33 00 081 YES jx International 2015 FT1500712503 LUS4 3 TEST3MOSCOW 500 00 07JAN YES Intemational RUSSIA 2015 FT1500714898 LU76 LU23 100 O7JAN NO NO Internal 2015
20. his can be true see fee will exactly equal the for payments under certain schedule payment amount contractual arrangements or EURO for Sha is the only available option for EUR transfers Our is the only available option for RUB transfers However due to the nature of the RUB payment system we cannot guarantee that the final amount credited to the account of the beneficiary will exactly equal the payment amount Save the payment details of a beneficiary for future use For any payment you have the option to save the beneficiary details of the entered transfer order To do this tick the Save Beneficiary tick box at the bottom of the payment details screen The beneficiary details will become available after the payment is processed by the bank 24 Make a transfer using a saved beneficiary If you have saved the payment details of any beneficiaries they will be available for selection at the top of the payment details screen Select one of the entries in the Select a saved beneficiary drop down list and the fields in the payment order should be populated with the data you have saved Take care to enter any missing data Important Make sure the stored beneficiary data is correct and up to date as input of a payment order with erroneous payment details is likely to entail a service charge if it is rejected or requires manual repair please refer to the fee schedule of the bank for details Always check that
21. ilable Numeric Beneficiary Account No Input the number of the RUB account of the beneficiary with the Numeric beneficiary s bank This account number should correspond to the Russian standard and consist of 20 numeric digits BIK Code Input the 9 digit BIK code of the bank where the beneficiary holds Numeric its RUB account Upon entry press the Validate BIK button to check if the entered BIK code is recognized by the system If it is you will see the name of the bank and its OPERU correspondent account code VO Code Select the proper VO foreign trade operation code from the list Drop down VAT Code Select the proper VAT rate from the list if applicable Drop down Comment to payment Enter any relevant information in respect of the transfer Alphanumeric Additional payment details Enter any relevant information in respect of the transfer Alphanumeric 23 Choose Sha Our or Ben Payments done via the E banking Service can be assigned a special attribute to determine the processing of correspondent bank fees This attribute is selected in the course of the payment instruction completion process by picking the required item in the drop down menu and can have one of the following values beneficiary amount transferred In other words any correspondent bank fees including the EWUB fee and fees of intermediary banks will decrease the transferred amount The beneficiary will
22. ing screen i Step 1 Payment Details You can make one off payments future dated payments or set up a recurring payment Between my accounts Internal Transfer External Transfer Upcoming Payments External Transfer Transfer from account LU76 Available Balance RUB 12 557 71 Amount of transfer RUB 1000 Select a saved Beneficiary Please Select vi or enter details for a new Beneficiary below Country of Beneficiary RU Russian Fed Russie vi Name of Beneficiary INN Number KPP Number Beneficary Account BIK Code OPERU Account number Bank Name VO Code Biene Select v Info VAT Code Without VAT ivi Comment to payment Additional Payment Details Save Beneficiary Important Select RU in the Country of Beneficiary field in order to have your payment set up in accordance with Russian standards Please do not use Cyrillic letters for input 22 The fields for RUB payments are defined as follows Russian standards Field Name Explanation Format Amount of transfer Input the amount to be transferred in RUB Numeric Country of beneficiary Select RU to have your payment set up in accordance with Drop down Name of Beneficiary Input the name of the beneficiary Alphanumeric INN Number Input the 10 or 12 digit INN Russian Tax Identification Number Numeric of the beneficiary if available KPP Number Input the KPP of the beneficiary if ava
23. is intended to explain some of the more frequent tasks in greater detail Please note that some of the features may only be available to specific client groups IMPORTANT The E banking Service is constantly being upgraded to bring you more features and a better user experience We try our best to keep this manual up to date but some new features may be missing please ask the Customer Desk Department for assistance and check the website for new versions of this manual Contents ABOUT THISSMANUA RR 2 NEW IN THIS 3 2 HOW TO USE THIS 2 SYSTEM 4 LANGUAGE M 4 CONTACTING THE BANK aieo n rennen cedet sn deae edet de en eia eden Pee eene Te pue d eae e eec Tenue 4 FIRST LOGIN REGISTRATION OF NEW USER ccsccsceeseeseceseeseeeeceaecaeeseeeaecaeeecaecaaeeseseeceaeeaeeeeeaesaeseeeeatenes 5 LOGGING IN E M 8 USING THE SYSTEM CUSTOMER DASHBOARD ecceeeceeceeeceeeeeescecaaeceaeceaeceaecaeeeaeeeeeeeneseaeeeaeesaeeeaaeeaaee 10 MAIN DASHBOARD erect eere eene eto re meu eaaa iaaea vn Lee env nk ents 11 FUNCTIONAL DASHBOARD 11 RECENT TRANSACTIONS 12 SEARCH AND FILTER 13 CONFRIM AND REVIEW WINDOWG cccececes
24. lates to an account with EWUB You can see the name of the account and the currency of the account its IBAN the total balance in the account and the available balance Several wallets will be displayed if you have more than one account linked to your User ID Note the available balance which in most cases will be equal to or less than the total balance accounts for transfer orders input into the bank s payment system but not yet processed For each account you can open a mini statement to see the latest transactions with a minimal set of transactional data To see the full set of data click on the name of the account or on View full transaction list from the mini statement Press the es Payments link to get access to various payment options available for your account Loans view Pressing the View your loans link to the right of the cash icon allows you to get access to the list of loans granted to you by the bank Fixed term deposits view Pressing the View your deposits link to the right of the gem icon allows you to get access to the list of term deposits placed by you with the bank FUNCTIONAL DASHBOARD The functional dashboard on the right side of the screen represented by several buttons allows you to get access to service functions of the E banking Service WA ti Messaging Pressing the View messages link takes you to the secure messaging service Any messages you send using this tool will be delivered to the custo
25. mer desk and processed without any further confirmation on your part subject to the provisions to the GTC The figure in the top right corner indicates the number of unread messages Pending standing orders If any standing orders you have created require further approval a list of these will be accessible by pressing the Pending standing orders link The figure in the top right corner indicates the number of standing orders which require your input 11 Pending transactions If any payment orders you have created require further approval a list of these will be accessible by pressing the Pending transactions link The figure in the top right corner indicates the number of payment orders which require your input B Manage payees The system allows you to create and store templates for often used payees Pressing the Manage payees link takes you to the list of payees you have saved in the system Help and Support This link allows you to get access to an on line version of this manual Note To get back to the dashboard view from any other screen press the Ab Home icon located right below the EWUB logo RECENT TRANSACTIONS SCREEN Whenever you select to view the full list of transactions you will see the following screen Transactions Transactions Recent Transactions You will be able to download save and print in the search options based on period amount or number of transactions Latest 3 transactions Q Search
26. nload a PDF with the table list in question using the standard download features of your browser and then save view and print the file using a standard PDF viewer 25 A Download button displayed to the left of an entry in a list or a table would indicate there is a document attached Pressing this button allows you to download the document in question using the standard download features of your browser and then save view and print the file using a standard PDF viewer Export data from tables or lists In many cases you are able to download data in tables and lists displayed in the system for use in external applications To do this pressthe Download in CSV link above the table to download the data in the table list in question in Comma Separated Value format This format should generally be readable by other software Change your contact details via secure messaging It is vital to have your contact data up to date to allow us to get in touch with you as quickly and effectively as possible If your contact details have changed or there is a mistake in the contact data shown in the Preferences tab or some data is missing you can send a secure message to the bank using the preset subject Change your details Make a query in respect of your account via secure messaging The secure messaging system has a pre set subject reserved for account related queries Use it to securely send questions and requests
27. pop up window Transaction details may also be displayed on review windows In most cases confirmation and review pop up windows will look similar to the following screen Step 2 of 3 Confirm payment Please check your details below and confirm if they are correct From Account 60291 To Account 15393 Currency CHF Amount 1 000 00 Reference Off purchase payment Back Cancel Confirm By pressing one of the buttons you can confirm or cancel the action go back to the previous input screen or execute other functions as indicated on the buttons Reference to individual confirmation and review screens relating to particular functions is not made in this manual THE APPROVAL QUEUE Based on your setup two stage approval may be required for payment orders and standing orders to be forwarded to the bank for execution For example if you are a corporate customer and your governance structure requires a four eye principle to be implemented you can ask EWUB to set up two signatories with separate logins who will have access to the same accounts but will have different rights With such a set up the first signatory will have the right to input payments and standing orders into the system and the second signatory would have the right to approve the payments and standing orders created by the first signatory No payments or standing orders will be processed by the bank unless the full approval chain has been successfully completed The approval qu
28. ress of Beneficiary Beneficiary Account No Beneficiary Bank BIC SWIFT Intermediary Bank Comment to payment By default charges will be Shared If you want to change this please select Ben or Our Charges Fees and Charges Please Select Save Beneficiary tj When do you want to pay Please choose one option from below complete any additional details displayed then dick continue to proceed Immediately O At a future date Standing order 20 The fields for non RUB payments are defined as follows Field Name Explanation Format Amount of transfer Input the amount to be transferred in the currency of the selected numeric account Country of beneficiary Select the country of residence of the beneficiary Drop down Beneficiary Name Input the name of the beneficiary Alphanumeric Address of beneficiary optional Input the address of the beneficiary Alphanumeric Beneficiary Account No Input the account number of the beneficiary IBAN or other format Alphanumeric Beneficiary Bank BIC SWIFT Input the BIC SWIFT code of the bank where the beneficiary holds Validate BIC button to check if the entered BIC SWIFT code is recognized by the system its account Upon entry press the Alphanumeric Intermediary Bank Tick this box if the payment instructions involve an intermediary bank Tickbox Intermediary BIC SWIFT only if Intermediary B
29. screen you have been taken to looks different for example you are asked to enter your password and OTP code please contact the bank Press Continue Upon successful entry of the activation code you will be taken to the following screen Om UB East West United Bank Welcome to EWUB Online Corporate Banking Choose your credentials Registration step 2 of 3 EWUB online banking self registration Enter your Device Serial Number A Y Y Information on Device serial number Device serial number is printed on back side of your device and must be a numeric value Confirm your new password Information on Password Your Password will be used whenever you login to Internet Banking It should be a minimum of 6 characters and maximum of 12 characters It should contain at least 2 different characters and not be a sequence Enter your new password Cancel Please do not use browser back and forward buttons denotes a mandatory field Contact General tel 352 253 153 Villa Foch 10 East West United Bank S A General fax 352 450 412 Boulevard Joseph II PO Box 34 Email info ewub lu L 1840 Luxembourg L 2010 Luxembourg Disclaimer Copyright 2014 East West United Bank S A All Rights Reserved Enter the 10 digit serial number printed on the back of the password generator Token and then enter your new password which can be any combination of letters or digits of your choice The minimum lengt
30. vered to the customer desk and processed without any further confirmation on your part subject to the provisions to the GTC VE Q New messages View messages yrs You will find an envelope icon in the upper right hand corner of the main screen The number next to New messages indicates whether you have any new messages to read To access the messaging system read and compose new messages click the View messages link to the right of the envelope icon 17 a Inbox Messages From Subject Date Action Customer Desk Change your details 05 02 2015 16 28 19 View Conversation Page 1 of 1 Tabs in the messaging window allow you to see your Inbox compose a new message or review the messages you have sent You will also be able to reply to the latest message in a conversation in your Inbox Note The messages you send to the bank will be routed based on the message subject you select from the drop down menu in the Compose Message screen Please pick the item which most accurately describes the subject of your message to enable us to process it quickly If specific items matching the nature of your request do not exist please select General Enquiry as the subject Certain preset subject items may require you to fill in forms or pick items relevant to your specific request We will continue to add new subject items to the list for your convenience in future versions of the E banking Service 18 HOW TO The following s
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