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User Manual for phones 9951

1. 13 Volume button Controls the handset headset and speakerphone volume off hook and the ringer volume on hook En J Silences the ringer on the phone if an incoming call is ringing 14 Messages button Autodials your voicemail system varies by system z 15 Applications button Opens closes the Applications menu Depending on how your system administrator sets up the phone use it to access applications such as call history preferences and phone information 16 Contacts button Opens closes the Contacts menu Depending on how your system administrator sets up the phone use it to access personal directory corporate directory or call history 17 Phone display Can be positioned to your preferred viewing angle 18 Programmable feature buttons Correspond to phone lines speed dials and calling features also called feature buttons Press a button for a phone line to display the active calls for that line eS If you have multiple lines you may have an All Calls button that displays a consolidated list of all calls from all lines oldest at the top If you do not see the All Calls button your system administrator may have set up the primary line to automatically display all calls For information on your set up contact your system administrator Color LEDs indicate the line state Amber e5 Ringing call on this line Green amp Active or held call on this line Red en Shared line in use remotely T
2. A Cisco product security overview E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 CHAPTER 1 5 Warranty e Cisco one year limited hardware warranty terms page 153 Cisco one year limited hardware warranty terms Special terms apply to your hardware warranty and services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com at the following URL http www cisco com go hwwarranty Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Warranty A Cisco one year limited hardware warranty terms E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0
3. a What do the light colors on my Cisco Unified Video Camera indicate What do the light colors on my Cisco Unified Video Camera indicate Question What do the different light colors on my Cisco Unified Video Camera indicate Answer The colors indicate video transmission states as follows e Green Your video is transmitting e Red Your video is muted How do close the shutter on my Cisco Unified Video Camera Question How can I close the shutter on my Cisco Unified Video Camera Answer Close the camera shutter by rotating the camera lens clockwise Rotate counter clockwise to open the shutter again Why does the video on my Cisco Unifed Video Camera appear to dark Question Why does video from my Cisco Unified Video Camera appear too dark or too light Answer Lighting conditions such as windows and ceiling lights within the camera field of view affect the brightness Try moving the camera to see if the brightness improves You can also adjust the brightness setting Why does my phone not wake up Question Why does my phone not work wake up when it worked before E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Frequently asked questions What do four rings in succession mean i Answer If your system administrator has set up your phone for EnergyWise the phone may be sleeping powered down Your system administrator s
4. Connecting and disconnecting the camera is easy and neither resets the phone nor disrupts the audio portion of an active call However you may find connecting and disconnecting the camera easier if a USB cable is used rather than directly removing and reattaching the camera to the phone Note that the Cisco wall mount kit contains a security mechanism which locks the camera to the phone Why are all calls not present on my video phone Question Why do not all calls display video on my phone Answer To see an image of the other party on your phone screen the other party s phone must support video and the other party must have a camera installed and enabled on the phone During conference calls the conference system used during the call must support video conferencing What does the Preview softkey do Question What does the Preview softkey do Answer If you have a Cisco Unified Video Camera installed on your phone you can press Preview to see the view from your camera when you are not in a video call Try using Preview before making video calls to help set up and position your camera effectively What happens in video when put a call on hold Question What happens to video when I put a call on hold Answer Video transmission is muted blocked until you resume the call Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Frequently asked questions
5. Hunt Groups page 86 e Barge page 87 e Call Chaperone page 89 Uniform Resource Identifier Dialing page 90 Conference Conference allows you to talk simultaneously with multiple parties in an ad hoc meeting When you are talking on a call use Conference to dial another party and add them to the call If you have multiple phone lines you can alternately use Conference to combine two calls across two lines For example if you have a call on Line and a call on Line 2 you can combine the calls into a conference As the conference host you can remove individual participants from the conference The conference ends when all participants hang up Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Advanced calling features A Add third party to conference Add third party to conference Procedure Step1 Start with a connected call that is not on hold Step 2 Press Conference ai and do one of the following Enter the phone number for the party you want to add and press Call e Press a speed dial button Press Speed Dial enter a speed dial number and press Speed Dial again e Press Active Calls and select a call e Select a call from the Call History Step3 Wait for the party to answer or skip to step 4 while the call is ringing Step4 Press Conference The conference begins Join calls into conference The conference is established on the line
6. Client Matter Code additional information displayed Additional information can identify the person who forwarded the call to you and the caller information Incoming calls can be filtered using Custom Line Filters You can create up to twenty custom line filters or use the preset ones Default line filters are configured by an administrator Related Topics Custom Line Filters Actionable Incoming Call Alert on page 95 Client Matter Code Your administrator may require that you enter a Client Matter Code CMC after you dial a phone number The CMC can be used for accounting or billing codes For more information contact your system administrator When you need to enter a CMC the phone displays Enter Client Matter Code the dialed number changes to and you hear a special tone Enter the CMC for the call using the keypad Related Topics Forced Authorization Code on page 96 Forced Authorization Code Your administrator may require that you enter a Forced Authorization FACC after you dial a phone number The FAC controls access to phone numbers For more information contact your system administrator When you need to enter an FAC the phone displays Enter Authorization Code the dialed number changes to and you hear a special tone Enter the FAC for the call using the keypad For security reasons the phone displays a instead of the number entered Related Topics Client Matter Code on p
7. Your system administrator sets up a hunt group with a series of directory numbers When the first directory number in the hunt group is busy the system hunts for the next available directory number in the group and directs the call to that phone If you are a member of a hunt group you sign in to a hunt group when you want to receive calls and you sign out of the group when you want to prevent calls from ringing on your phone Your administrator sets up the Queue Status button so that you can view statistics about the queue for the hunt group Calls in the group call queue display the same call identification number no matter which group phone accesses the list Sign in and out of hunt group Signing out of a hunt group does not prevent direct calls from ringing your phone E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Advanced calling features Step 1 Step 2 Display queue statistics i Procedure Press Hunt Group to sign in Visual confirmation displays briefly Press Hunt Group again to sign out Display queue statistics Step 1 Step 2 Step 3 Barge Use the queue statistics to check the status of the hunt group queue Procedure Press QueueStatus The Queue status window appears To refresh the statistics press Refresh To exit press Exit Barge allows you to add yourself to non private calls on a shared line You can convert the ca
8. Assistant phones To handle calls for managers the assistant phone must log in to the IPMA service IPMA supports Single Sign On SSO If you have logged into the Assistant Console you do not need to log in to the IPMA service on the phone A optional intercom line can be configured if required The intercom line is a dedicated line it can only be used to speak to a specific manager phone even if the assistant phone is associated with multiple managers Related Topics Subscribe to Assistant Primary Phone Service on page 107 Log in to IPMA service on phone on page 112 Assistant Console The Assistant Console is an application interface that can be used by assistants to manage IPMA features and services Assistant Settings menu You configure some assistant phone options in the Assistant Settings menu The following table describes the options available in the Assistant Settings menu Table 4 Assistant Settings menu options Menu Option CallPlane OverWrite Description Toggles between Enabled and Disabled Enable this flag to send real time updates while the assistant is on a call When enabled a change in a manager s status displays while the assistant is on a call Use this feature to help determine if a manager is busy before diverting a call to that manager Smart Sorting Toggles between Enabled and Disabled Enable this flag to sort the manager list on the Assistant Manager Status menu by new call ev
9. Step4 Enter your credentials on the authorization screen You have three opportunities to enter your login information correctly Step5 Enter the destination number You hear the precedence ring back tone and the precedence level icon displays on the screen Make priority call without login to SIP Depending on how your system administrator configures your phone system your phone might support making and receiving secure calls using the Assured Services for SIP Lines AS SIP feature You may be required to enter login information For more information contact your system administrator To place a priority call without logging in follow these steps Procedure Step1 Retrieve the handset from the cradle Step2 Press PrecLevel Step3 Selects the desired priority level for the call Step4 Enter the destination number You hear the precedence ringback tone and the precedence level icon displays on the screen Navigate and select items Task Action Example Scroll to highlight an item Press the Navigation pad Highlight a call from the missed call list Select an item by number Press the corresponding number on the keypad Press 2 to select the second item in the Applications menu Select an item using the Select button Press Select at the center of the Navigation pad Highlight the Preferences application and press Select Cisco Unified IP Phone 8961 9951 and 9971 User
10. Use the Navigation pad and Select button to scroll and select Corporate Directory Select one or all of these search criteria to search for a coworker e First Name e Last Name Enter the search criteria information press Submit and select a contact To dial perform one of these actions e Press Dial e Press Select Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Contacts Search and dial contact while on call From the keypad press the number that displays in the upper right corner of the contact label Press Speakerphone Press Headset Gp e Pick up the handset Search and dial contact while on call Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Contacts Gc Use the Navigation pad and Select button to scroll and select Corporate Directory Select one or both of these search criteria to search for a coworker e First Name e Last Name Enter the search criteria information and press Search Press Dial The phone puts the existing call on hold and makes the new call Personal directory The personal directory contains a list of your personal contacts You can assign fast dial codes to your personal directory entries for fast dialing You can set up your personal directoryr from your phone or from the Cisco Unified Communications Self Care Portal Use your phone to assign fast dial codes to the directory entries For mo
11. e All Calls on all lines e Daily schedule e Custom user The administrator configures the default line filter which is visible to you as the Daily schedule filter Even if the administrator has not configured the default filter the all calls filter and custom filter options are available Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Advanced calling features A Add line filter amp to you If you have not created any custom filters all provisioned lines are covered by the default line filter if it exists or all calls if it does not You cannot edit either the All Calls filter or the Daily schedule filter but you can use the Daily schedule filter as a template for a new custom filter by duplicating and then editing the duplicate filter You save the custom filters directly to your phone so that you can quickly select and change coverage You can define a maximum of 20 custom filters but only one filter may be active at a time Note If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled actionable call alerts apply only to the lines that are covered by filters Add line filter Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Procedure On your phone go to Applications gt Preferences Highlight Call notifications and press Select The current filter displays next to the option Hig
12. e When you answer the call on one remote destination the other remote destinations and desk phone stop ringing and are disconnected and a missed call message is shown on the other remote destinations e When you answer the call on one remote destination and then switch the call to a Cisco Unified device that shares lines the Cisco Unified devices that share the same line display a Remote In Use message E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Advanced calling features Enable Mobile Connect Enable Mobile Connect Step 1 Step 2 Step 3 Procedure Press Mobility to display the current remote destination status Enabled or Disabled Press Select to change the status Press Exit Turn Mobile Connect on or off for all remote destinations from desk phone Step 1 Step 2 Step 3 Procedure Press Mobility or To Mobile to display the current remote destination status Enabled or Disabled Press Select to change the status Press Exit Switch desk phone call to mobile phone Step 1 Step 2 Step 3 Procedure Press Mobility Select To mobile Answer the in progress call on your mobile phone Note You cannot use the same phone line for any other calls but if your desk phone supports multiple lines you can use another line to make or receive calls Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0
13. If the call is not yet connected press this button to end the call Pulsing green e Held call Press this button to resume the held call Solid red e Shared line in use remotely Press this button to barge into the call if Barge is enabled i Pulsing red e Shared line call put on hold remotely Press this button to resume the held call The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right to left reading orientation such as Hebrew and Arabic 3 Softkey buttons Allow you to access the softkey options for the selected call or menu item displayed on your phone screen 4 Back button Pi Returns to the previous screen or menu 5 Release button Ends a connected call or session E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Getting started Buttons and hardware 6 Navigation pad and Select button The four way Navigation pad allows you to scroll through menus highlight items and move within a text input field ofp The Select button center of the Navigation pad allows you to select a highlighted item The Select button is lit white when the phone is in Power Save or Power Save Plus mode Press the Select button to override Power Save and Power Save Plus mode 7 Conference button Creates a conference call 8 Hold button Place
14. To pre dial enter a number then go off hook by lifting the handset or pressing Dial ep or Press Turn On to enable the Enable Video On Off feature or press Return to return to the Setup screen Notes e If parties on a call hear a beep tone the call may be monitored or recorded For more information contact your system administrator e Your phone may be set up for international call logging which is indicated by a symbol on the call history redial or call directory entries For more information contact your system administrator If Confidential Access Level CAL is enabled you may see different messages about your call If your call fails due to an incompatible CAL you see a failure message For more information contact your administrator Place call using speakerphone Procedure Step 1 Press Speakerphone i Step2 Enter a number E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Basic operations Place call using headset i Place call using headset Procedure Step1 Ifthe headset button is lit press New Call and enter a number Step If the headset button is not lit press RIP and enter a number Release call and start another call When you are on an active call or dialing and want to release the call the following actions occur e The active call ends The phone provides dial tone e The New Call displays Procedure Step1
15. menu Step3 Press Exit to return to the Applications screen Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Advanced operations A Switch to active application Switch to active application Step 1 Step 2 Step 3 Step 4 Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Running Applications Choose a running application and press Switch To to open and use the selected application Press Exit to close the application Close active application Step 1 Step 2 Step 3 Step 4 Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Running Applications Select a running application and press Close App to close the application e Press Close to close the application without saving the changes e Press Cancel to cancel the close application operations Press Exit to return back to the Applications screen Video calls and security The audio for a call can be secure or nonsecure Similarly the video stream for a call can be secure or nonsecure Depending on the system configuration the Secure icon displays when only audio stream is secure or when both audio and video streams are secure For more information contact your system administrator Call functions This section provides information about some of the advanced call functions that are available on Cisco I
16. party To determine if you are an authorized chaperone contact your system administrator The chaperone answers a call creates a conference call and remains on the conference call to chaperone and record the call Cisco Unified IP Phones that are set up with the Call Chaperone feature also have a Record button When the chaperone hangs up the call the entire conference ends The chaperone can perform only the following tasks while chaperoning the call e Record the call e Conference in one participant A chaperone can conference the first participant only subsequent participants can be added to the conference only by the other participants in the conference e End the call Record chaperoned call Step 1 Step 2 Step 3 Step 4 Procedure Answer an incoming call The Record button displays if the system determines that the call must be chaperoned and recorded Press Conference E to create a conference call Enter the phone number for the party you want to add and press Call When the called party answers press Conference The conference begins Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Advanced calling features A Uniform Resource Identifier Dialing Step5 Press Record to begin recording the conference call Alternatively you can begin recording the call before the conference call is established In this case press Conference after answerin
17. Call History or Speed Dial list Note When you enter a URI address to place a call do not pause for more then 10 seconds between key presses After 10 seconds of inactivity the phone assumes that it has the complete address and attempts to place the call When you dial or receive a call through URI dialing the call window and incoming call alert display the complete URI address When you enter a URI address the maximum length is 254 characters You can enter the complete domain name to override the default domain URI dialing works with the other features of your phone e You can configure a URI address as a speed dial entry to place a call e You can configure the Call Forward All destination using the Speed Dial or Call History entries e You can initiate a conference call and add multiple parties using URI Dialing if the URI address is stored in the Speed Dial list or Call History e You cannot use URI addresses during Meet Me conferences or for Group Call Pickup E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Advanced calling features Uniform Resource Identifier Dialing e You can initiate a transfer call using URI dialing if the URI address is stored in the Speed Dial list or Call History e You can monitor the state in use or idle of a call using URI Dialing associated with Speed Dial or Call History e You can initiate URI Dialing when a busy or
18. Dial features e Speed dial buttons Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing If your system administrator has set up the Line Status feature you can monitor the status of a speed dial line by using the line status indicators e Speed dial codes Allow you to dial a phone number from a code sometimes referred to as abbreviated dialing You can use also use Speed Dial to reach telephone numbers that require a Forced Authorization Code FAC Client Matter Code CMC or additional digits such as a user extension a meeting access code or a voicemail password These numbers usually require you to input pause characters in the digit string E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Advanced calling features Place call with Speed Dial button i Place call with Speed Dial button Before You Begin Before you can use speed dial buttons on your phone you must set up Speed Dial in the Self Care Portal Procedure To place a call press a speed dial button S on the left side of your phone Use speed dial code on hook Before You Begin Before you can use speed dial codes on your phone you must set up Speed Dial in the Self Care Portal Procedure Enter the speed dial code and press Speed Dial Use speed dial code off hook Step 1 Before You Begin Before you can use speed dial codes on your phone
19. Error message 146 Report phone problems 147 Document service requests and additional information 147 CHAPTER 14 Product Safety and Security 149 Safety and performance information 149 Power outage 149 External devices 149 Bluetooth Wireless Headset Performance 150 Power Information 150 FCC compliance statements 150 FCC part 15 21 statement 150 FCC RF radiation exposure statement 150 FCC receivers and class B digital statement 151 Cisco product security overview 151 CHAPTER 15 Warranty 153 Cisco one year limited hardware warranty terms 153 Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E a Contents E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 CHAPTER 1 Getting started Accessibility features page 1 e Cisco Unified IP Phone 8961 page 1 e Cisco Unified IP Phone 9951 page 10 e Cisco Unified IP Phone 9971 page 19 e Power Save and Power Save Plus page 28 Additional information page 29 Accessibility features The Cisco Unified IP Phones 8961 9951 and 9971 provide accessibility features for the vision impaired the blind and the hearing and mobility impaired For detailed information about the accessibility features on these phones see Accessibility Features for the Cisco Unified IP Phone 8961 9951 and 9971 You can also find more information about accessibility at this Cisco we
20. Forward All or New Call softkeys while you are on a call Session label for connected call Displays information such as call status and duration about a connected call on the selected line The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then the timer counts hours and minutes HH MM Session label for held call Display information such as call status and duration about held calls associated with the selected line Calls are displayed on the right side of the phone screen from the oldest at the top to the newest Press the session button next to a Held Call icon to resume the held call for that session The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then the timer counts hours and minutes HH MM Softkeys Touch sensitive softkey options Answer label Displays if your system administrator has assigned the Answer feature to the programmable feature button Press this label or the corresponding button to answer the oldest incoming call without having to scroll down the call list and select the call Speed dial label Displays if you or your system administrator assigned a speed dial to the programmable feature button Nonprimary line labels Display information about nonprimary phone lines Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Commun
21. Guide for Cisco Unified Communications Manager 10 0 m Basic operations View All Calls on phone Task Action Example Navigate to a submenu A right arrow gt next to the menu item indicates that a submenu exists Highlight the menu item and press the item number on the keypad Or press the down arrow on the Navigation pad and then press the Select button Highlight the Network Setup menu then press 1 to open the submenu Select a line to use a calling feature when the line is idle Press the line button Indicators of your line selection include e The selected line is displayed on the phone screen header e Color of the icon on the line label changes to blue Press the line button and then press Forward All to forward calls on that line Select a line to use a calling feature when the line has one or more active calls Press the line button Indicators of your line selection include e The selected line is displayed on the phone screen header e Color of the icon on the line label changes to blue Press the line button twice and then press Forward All to forward calls on that line View All Calls on phone All Calls allows you to view a list sorted in chronological order oldest first of all active calls on all of your phone lines You see the normal phone calls as well as shared line barged calls and conference calls You use this feature if
22. Modules Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 ai Accessories Cisco Unified IP Color Key Expansion Module Features Cisco Unified IP Color Key Expansion Module Features The Cisco Unified IP Color Key Expansion Module includes the following features 1 Phone screen Displays the phone number speed dial number or name or other text label phone service phone feature or Privacy assigned to each button Icons indicating line status appear similar to and function the same as those on the Cisco Unified IP Phone to which the Key Expansion Module is attached J Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Accessories Place Call on Key Expansion Module 2 Lighted Buttons 18 line buttons Each button corresponds to one line as with the Cisco Unified IP Phone The lights beneath each button indicate the state of the corresponding line as follows Line available light off e Line in use by you solid green light e Line in use by someone else solid red light e Line ringing solid amber light e You have a call on hold solid green light e Someone else has a call on hold on a shared line solid red light e Call transfer solid green light e Call is ringing on an inactive page solid amber light 3 Shift Buttons 2 buttons Each button corresponds to one
23. User ID field Use the keypad to enter a user ID Press the down arrow on the Navigation pad to enter a password Press Select and from the keypad enter a password Press Sign in E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Advanced operations VPN client VPN client The VPN Client establishes a virtual private network VPN connection on your phone when a phone is located outside a trusted network or when network traffic crosses untrusted networks Your system administrator configures the VPN Client feature as needed If your phone is configured for VPN Client the status of Auto Detect Network Connection determines if a VPN connection is possible The status depends on the following situations e When your phone is located outside the corporate network If Auto Detect Network Connection is disabled a VPN connection is possible The Sign In screen appears and the phone prompts for credentials On the phone in the VPN window Applications gt VPN you can toggle the VPN Enabled field to control the ability of the phone to attempt a VPN connection e If Auto Detect Network Connection is enabled the Sign In screen appears and the phone prompts for your credentials based on the authentication method that your system administrator configured on your phone e When your phone is located inside the corporate network If Auto Detect Network Connection is
24. VXC 2112 clients when they are attached to a Cisco Unified IP Phone Your administrator must enable the Cisco VXC VPN functionality You can then start the VPN connection for the Cisco VXC by signing in to the VPN for the attached IP phone Your administrator can set up the phone to direct all traffic across one shared VPN tunnel or split the phone and Cisco VXC traffic between two separate tunnels In the latter case your administrator can also set up the phone to prompt you to sign in only once to establish both tunnels or to sign in separately for each tunnel Whether you are using single or dual tunnels the VXC VPN Status appears as Connected when the Cisco VXC is successfully connected to a VPN tunnel Status and statistics To view Cisco VXC VPN status messages To view Cisco VXC VPN status messages choose Applications gt VPN and check the VXC VPN Status field To view VXC VPN statistics choose Applications gt Administrator Settings gt Status gt VPN Statistics For more information contact your system administrator E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Advanced operations Plugins i Plugins Plugins allow you to download and access applications that your system administrator sets up for you For more information contact your system administrator Cisco IP Manager Assistant Cisco IP Manager Assistant IPMA provides call routing and ot
25. and negate your authority to operate the product The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California Berkeley UCB as part of UCB s public domain version of the UNIX operating system All rights reserved Copyright 1981 Regents of the University of California NOTWITHSTANDING ANY OTHER WARRANTY HEREIN ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS CISCO AND THE ABOVE NAMED SUPPLIERS DISCLAIM ALL WARRANTIES EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Any Internet Protocol IP addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers Any examples command display output network topology diagrams and other figures included in the document are shown for illustrative purposes only Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental Cisco and the Cisco logo are
26. be adjusted according to your preference Procedure Hold the handset and cradle with your left hand hold the right side of the bezel to the right of the display with your right hand and then move your hands back and forth in opposite directions to adjust the angle The following figure shows the display angle of the Cisco Unified IP Phone 9971 J Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 _ Phone setup Adjust handset rest 193119 Adjust handset rest If your phone is wall mounted you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 jE Phone setup A Secure the phone with cable lock Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Remove the handset from the cradle and pull the plastic tab from the handset rest Rotate the tab 180 degrees Hold the tab between two fingers with the corner notches facing you Line up the tab with the slot in the cradle and press the tab evenly into the slot An extension protrudes from the top of the rotated tab Return the handset to the handset rest Secure the phone with cable lock Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 You can secure the phone to a desktop by using a laptop cable lock The lock connects to the antitheft security
27. do not need to install the Cisco Unified Video camera to receive the video portion of a call Note The Cisco Unified IP Phone 8961 does not support video Hide or show video Your system administrator sets up the default softkey either Show Video or Hide Video and the default view video hidden or video displayed Procedure Step1 To hide the video press Hide Video Step2 To show the video press Show Video Hide softkeys in full screen video The softkeys display on the screen when a full screen video call is enabled If there is no user activity the softkeys automatically hide after 10 seconds Procedure To display the softkeys do one of the following actions e Press Mute e Change the state of the video such as by plugging in the camera Touch the phone screen Cisco Unified IP Phone 9971 only e Press any softkey Cisco Unified IP Phone 9951 only E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Basic operations Enable full screen video Enable full screen video Procedure Step1 Press Full Screen Step2 Press Minimize to return to the original view Mute video Procedure Step1 Press Mute Video Step2 Press Unmute Video to unmute the video Swap views Procedure Press Swap to toggle between the full screen view and the picture in picture PIP view The Swap is only available if you are in full screen view Adjust pictu
28. example caller ID icons for an active call or call on hold and available softkeys Phone screen items such as menu options and softkeys are touch sensitive J Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Getting started Buttons and hardware Session buttons Each button corresponds with an active call or a call function When you press the button the action depends on the state of the phone e Active calls Press the button to take the default action for an active call For example press the session button for a ringing call to answer the call and press the button on aheld call to resume the call Session information such as caller ID and call duration appears on the phone screen next to the session button e Call functions When a session button is not being used for an active call it can be used to initiate functions on the phone as indicated by the adjacent phone screen icons For example press the session button to display missed calls take the phone off hook or dial your voicemail system with a Voicemail icon Color LEDs reflect the call state LEDs can flash blink on and off rapidly pulse alternately dim and brighten or appear solid glow without interruption Flashing amber er Ringing call Press this button to answer the call Solid green cS May be a connected call or an outgoing call that is not yet connected If the call is connec
29. from view and calls for the newly selected line are displayed To redisplay the call you are on select the line that it is on press All Calls or press the Primary line key if it is set up by your administrator to display all calls How do I check missed calls Question How do I check missed calls on my phone Answer To check missed calls on your phone e Press Applications select Call History and press Missed e Press Missed Calls How do exit from a running application E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Question How do I exit from a running application Answer To exit from a running applications you must 1 Press Applications 3 Frequently asked questions How do I connect two calls and then drop from the line myself 2 Use the Navigation pad and Select button to scroll and select Running Applications 3 Select a running application and press Close App to close the application When prompted save your changes 4 Press Exit end the running application If you do not exit a running application it continues to run in the background How do connect two calls and then drop from the line myself Question How do I connect two calls and then drop from the line myself Answer When you are on an active call not on hold do the following l Press Transfer Ee and enter the transfer recipient s phone number in one of these
30. have multiple lines and want to pick up the call on a nonprimary line first press the desired line button and then press Group PickUp Step2 Enter the number of the phone line with the call that you want to pick up For example if the call is ringing on line 12345 enter 12345 If your phone supports autopickup you are now connected to the call Step3 Ifthe call rings press Answer to connect to the call Answer Call Using Group PickUp and Group PickUp Number Procedure Step1 Perform one of the following actions e Press Group PickUp to answer a call on a phone outside your pickup group e If you have multiple lines and want to pick up the call on another line first press the desired line button then press Group PickUp Step2 Enter the group pickup number If your phone supports autopickup you are now connected to the call Step3 Ifthe call rings press Answer to connect to the call Answer call using Other PickUp Procedure Step1 Press OPickUp to answer a call in your pickup group or in an associated group to your phone Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 i Basic operations A Automatically answer calls If your phone supports autopickup you are now connected to the call Step2 Ifthe call rings press Answer to connect to the call Automatically answer calls Incoming calls can be answered automatically by your phone after one ring You
31. headset and speakerphone volume off hook and the ringer volume on hook Gx Silences the ringer on the phone if an incoming call is ringing 15 Messages button Autodials your voicemail system varies by system za 16 Applications button Opens closes the Applications menu Depending on how your system administrator sets up the phone use it to access applications such as call history preferences and phone information 17 Contacts button Opens closes the Contacts menu Depending on how your system administrator sets up the phone use it to access personal directory corporate directory or call history 18 Phone display Can be positioned to your preferred viewing angle 19 Programmable feature buttons Each button corresponds to a phone line speed dial and calling feature also called feature buttons Press a button for a phone line to display the active calls for that line eS If you have multiple lines you may have an All Calls button that displays a consolidated list of all calls from all lines oldest at the top If you do not see the All Calls button your system administrator may have set up the primary line to automatically display all calls For information on your set up contact your system administrator Color LEDs indicate the line state Amber Ringing call on this line Green SS Active or held call on this line Red an Shared line in use remotely The position of the programmable feature buttons can be revers
32. if also configured does not hear the notification tones Call Forward Call Forward allows you to forward calls from any line on your phone to another number There are two types of call forwarding features that your system administrator may set up on your phone e Unconditional call forwarding Call Forward All Applies to all calls that you receive You can set up Call Forward All directly on your phone for any line To set up Call Forward All remotely go to the Self Care Portal e Conditional call forwarding Call Forward No Answer Call Forward Busy Call Forward No Coverage Applies to certain calls that you receive according to conditions and is set up from the Self Care Portal When forwarding calls from your phone e Enter the call forward target number exactly as you would dial it from your phone For example enter an access code or the area code if necessary e Call forward is phone line specific If a call reaches you on a line where call forwarding is not enabled the call rings as usual e Your system administrator can set up other call forward options that do the following e Allow calls placed from the call forward target number to your phone to ring through rather than be forwarded Prevent you from creating a call forward loop or exceeding the maximum number of links in a call forwarding chain Forward All Calls Procedure Step1 On any idle line from which you want to forward your calls press Forwa
33. page of 18 line keys The button for page one is labeled with the number 1 and the button for page two is labeled with the number 2 The lights beneath each button indicate the state of the page as follows e Page is in view solid green light Page is not in view light off e Page is not in view with one or more alerting calls on the page solid amber light e Page is in view with one or more alerting calls on the page solid green light e A call is ringing on an inactive page flashing amber light Place Call on Key Expansion Module Procedure Step1 Press the line button on the Key Expansion Module Step2 Dial a telephone number Configure buttons Before you can set up buttons contact your system administrator for the following information to access your Self Care Portal e URL username and password Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 ai Accessories A Adjust brightness After you have this information you can configure your speed dial numbers or program buttons to access phone services Phone services can include for example weather stock quotes or corporate calendars and directories Adjust brightness Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Press Applications Use the Navigation pad and Select to scroll and select Preferences Select Brightness Select Key Expansion Module Adjust brightness e To incre
34. phone may display a message like this Service interruption WLAN Sign in Some features unavailable Before you can access the WLAN network you must sign in Your system administrator sets up your phone for Wi Fi connectivity For information about enabling WLAN on your phone the WLAN security modes available on your phone and the site survey that displays the access point information contact your system administrator Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 ai Advanced operations Sign in to WLAN Sign in to WLAN Step 1 Step 2 Step 3 Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Wireless Sign in Press Sign in After a successful login the phone displays the Wi Fi signal strength in the top right corner of the phone screen Your phone notifies you about any Wi Fi issues by displaying a visual notification on the phone screen See the table below for the different types of Wi Fi signals that appear on your phone No access point detected Access point detected Access point signal levels 1 4 Change WLAN Sign in Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Wireless Sign in Press Select and from the keypad enter a user ID Use to delete what is in the
35. that had the active call Procedure Step1 Start with two connected calls Step2 Make sure that one of the calls is active not on hold If both calls are on hold resume one call Step 3 Press Conference E gt Step4 Press the line button for the other held call or if the held call is on another line a Press Active Calls b Choose a call from the list c Press Conference The conference begins The conference is established on the line that had the active call Swap between calls before completing conference You can consult privately with the conference and another person before adding the person into the conference E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Advanced calling features View conference participants Procedure Step1 Call a new conference participant but do not add the participant to the conference Step2 Press Swap to toggle between the participant and the conference View conference participants You can view the details of the last 16 participants who joined the conference Procedure While in a conference press Show Details to view a list of participants Note When you place a call to another party and the person that you called creates a conference with a third phone the Show Details softkey displays only for the person who created the conference Remove conference participants Procedure Step1 While in a conference pre
36. the Navigation pad or answer a ringing call the softkey options may change Phone with multiple lines The way that your system administrator set up your phone determines what is displayed on your phone screen If you have multiple lines you can use All Calls to view all calls on all lines Your system administrator can also set up your primary line key to automatically display all calls on all lines If you handle many calls at one time use Answer to answer the oldest incoming call without having to scroll down the call list and select the call For more information contact your system administrator J Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Getting started O Jessica Taylor Header Phone with multiple lines cisco 09 07 2007 12 03 pm 408 555 4567 A Frank 40 2 A Brian McGrath ye 408 555 1234 00 32 48 Boris Davidov 4 3 408 555 3434 01 02 28 3 Helen Bergsson 408 555 1234 Thomas Johnson 02 28 18 408 555 3434 5 Marianne Schultz 408 555 3434 ___ EndCall f Show Detail 09 16 II Displays the date and time and information such as phone number about the selected line if you are on a call and highlight the header instead of a call the softkeys that display are the same as those that display when the phone is idle This is useful for example if you want to access the
37. the corresponding session button to make a new call 6 Softkeys Softkey options for the selected highlighted call only If you select a different call for example you press a feature button press the Navigation pad or answer a ringing call the softkey options may change J Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Getting started Phone with multiple lines Phone with multiple lines The way that your system administrator set up your phone determines what is displayed on your phone screen If you have multiple lines you may find it useful to use All Calls to view all calls on all lines Your system administrator can also set up your Primary Line key to automatically display all calls on all lines If you handle many calls at one time use Answer to answer the oldest incoming call without having to scroll down the call list and select the call For more information contact your system administrator 4085554567 2 m cs 4158832345 01 20 5 Boris Schildkraut Tom Willis 4088881234 K EN N fo gt 1234567890 09 160 M Enca Show Devail _ n a E Md o 197160 5 Primary line label Displays information about the primary phone line Look for the blue icon on the line label to see which line is selected In this case the primary line is selected and the information displayed is for the p
38. to scroll and select Preferences Select Wallpaper and select a wallpaper option Press Preview to see the wallpaper on your phone screen Press Set to apply the wallpaper to the phone Change font size You can increase or decrease the maximum number of characters the IP phone displays by changing the font size for the displayed characters To increase the maximum number of displayed characters select a smaller font size To decrease the maximum number of displayed characters select a larger font size The font size affects the following labels e call screen caller name and feature key label e caller name in Call History e line label on phone screen e line label on key expansion module The following table describes the configuration setting and the corresponding font sizes Configuration Line label Call session Call session Call history Key expansion setting Caller name Caller number module Huge 26 point 26 point 22 point 26 point 23 point Large default 23 point 23 point 22 point 23 point 18 point Medium 20 point 20 point 22 point 19 point 18 point Small 16 point 16 point 20 point 19 point 16 point Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 ai User preferences Phone services Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Applications gt Use the Navigation pad and Select button to scroll and se
39. unavailable party becomes available e You can hide the display of the URI address information e When the phones are connected to the Cisco Unified Communications Manager Express and Survivable Remote Site Telephony CME SRST the URI Dialing functions are disabled The ABC softkey does not appear on the phone screen Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 m Advanced calling features Uniform Resource Identifier Dialing E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 CHAPTER Advanced operations e Applications page 93 e Video calls and security page 94 e Call functions page 94 e Feature buttons and softkeys page 97 e Survivable Remote Site Telephony Overview page 99 e WLAN Sign in page 101 e VPN client page 103 Plugins page 105 e Cisco IP Manager Assistant page 105 Applications You can view the applications that are running on your phone including those that are not under Applications menu for example Directories You may first see the disclaimer required for remote workers if you have not already accepted it View active applications Procedure Step1 press Applications D Step2 Use the Navigation pad and Select button to scroll and select Running Applications The phone displays a list of applications running on the phone including those that are not under the Application
40. updates each second Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Call history A Filter call history Filter call history Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Applications Use the Navigation pad and Select button to scroll and select Call History The default view in Call History is for All Calls which is shown at the top of the screen The line information such as Line 5623 is shown in the upper right corner To sort calls for a specific phone line select that phone line and view the individual calls or call groups for that line To sort by missed calls for the selected line press Missed Calls softkey Press Exit to return to the Applications screen Dial from call history Step 1 Step 2 Step 3 Step 4 Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Call History From the Call History screen select the call record that you want to dial and perform one of the following actions e Press Call e Pick up the handset e Press Select Press Speakerphone or Headset LO When the phone is in idle you can press the down arrow on the Navigation pad to display the On Hook Dialing screen E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Call history Edit number from call history Edit
41. ways e Press the session button of a held call e Enter the transfer recipient s phone number e Scroll to a Call History record and press Call e Press a speed dial button e Press Speed Dial enter a speed dial number or highlight the number you want to call and press Speed Dial again e Press Active Calls and select a held call The transfer completes immediately 2 Press Transfer again You do not have to wait for the recipient to answer to complete the transfer What does the Swap softkey do Question What does the Swap softkey do Answer The Swap softkey allows you to toggle between two calls before completing the transfer or creating a conference This allows you to consult privately with the party or parties on each call before combining the calls into a conference Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 ai Frequently asked questions How do I cancel a conference or transfer after start it How do cancel a conference or transfer after start it Question Can I cancel a conference or transfer procedure after I have started it Answer Yes before completing a conference or transfer you can press Release e or Cancel to cancel it How can combine two calls into a single conference call Question How can I combine two calls on hold into a single conference call Answer Make sure that one of the calls is active not on h
42. www cisco com en US products ps10451 products_user_guide_list html e Licensing information http cisco com en US products ps10453 products_ licensing information_listing html e Cisco international websites Allows access to international Cisco websites from www cisco com by clicking the Worldwide change link at the top of the web page Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Getting started a Additional information E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 CHAPTER 2 Phone setup e Connect footstand page 31 e Adjust phone display viewing angle page 32 e Adjust handset rest page 33 e Secure the phone with cable lock page 34 Connect footstand If your phone is placed on a table or desk connect the footstand to the back of the phone Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Phone setup Adjust phone display viewing angle gt t 1 a i rw i i A 2 ethosades cisco Procedure Step1 Insert the curved connectors into the lower slots Step2 Lift the footstand until the connectors snap into the upper slots Note Connecting and disconnecting the footstand may require a little more force than you expect Adjust phone display viewing angle The viewing angle of the phone display can
43. you have multiple lines or if you share lines with other users With the All Calls view e All active calls display on one place making it easy to view and interact with calls on any line e When you lift the handset the phone selects your primary line which helps prevent inadvertent use of a shared line for dialing e You can press the flashing amber session button to answer a ringing call on any line You do not need to first select the line with the ringing call before answering it Your system administrator sets up the All Calls button depending on your call handling needs and work environment The All Calls button is the session key with an associated icon J When the icon changes to 7 you have missed a call Press the icon to view the call history information for the missed call Your system administrator can also set up your primary line to automatically display all calls Your system administrator can also set up your phone so that after a call completes the primary line with the All Calls view displays E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Basic operations Answer calls Procedure Step1 To view all calls press All Calls Step2 Ifyou do not see the All Calls button press Primary Line Answer calls Answer allows you to answer the oldest call that is available on all line appearances on your phone including Hold Reversion and Par
44. you must set up Speed Dial in the Self Care Portal Procedure Lift the handset and press Speed Dial Step2 Enter the speed dial code and press Speed Dial again to complete the call Pause in Speed Dial You can use Speed Dial to reach destinations that require a Forced Authorization Code FAC Client Matter Code CMC dialing pauses or additional digits such as a user extension a meeting access code or a voice mail password When you press the configured Speed Dial the phone establishes the call to the destination number and sends the specified FAC CMC and additional digits with dialing pauses inserted To include dialing pauses in the speed dial include a comma as part of the speed dial string This comma specifies a pause of 2 seconds It also allows you to separate FAC and CMC from the other digits in the speed dial string Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Advanced calling features A Do Not Disturb Note L Note Be aware of the following requirements when you include FAC and CMC in the speed dial string e FAC must always precede CMC in the speed dial string e A speed dial label is required for speed dials with FAC and DTMF digits e Only one comma is allowed between FAC and CMC digits in the string Each comma you include represents an additional pause of 2 seconds For example two commas represent a pause of 4 s
45. 1 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Call history A Delete call record from call history A Delete Record alert message appears to verify that you want to delete the entire group of calls Step6 Press Delete to delete the record or press Cancel if desired Step7 Press Exit to return to the Applications screen E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 CHAPTER Voicemail e Access voicemail page 71 e Check for Voice Messages page 71 e Listen to Voice Messages page 72 Access voicemail Procedure Step 1 Press Messages Step2 Follow the voice prompts Check for Voice Messages Procedure Check for voice messages in any of these ways Look for a solid red light on your handset You can set up the visual message waiting lamp using the Self Care Portal Look for a Message icon on a line label The red background indicates that there are new voice messages When you select a line with a Message icon a Voicemail icon displays on the right side of the phone screen Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Voicemail Listen to Voice Messages Depending on your voicemail system you might see a count of your new voice messages on the Message icon and Voicemail icon If there are more than 99 new voice messages the mess
46. 9971 User Guide for Cisco Unified Communications Manager 10 0 Contacts Cisco WebDialer i Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco IP Phone to directory contacts by selecting items in a web browser For more information contact your system administrator Use Cisco WebDialer with another online corporate directory Procedure Step1 Sign in to a Cisco WebDialer enabled corporate directory Step2 Search for the required name and select the required number Step3 When prompted enter your user ID and password Note Ifyou are using Cisco WebDialer for the first time review preferences on the Make Call window Step4 Select Dial Step5 Select Hang up or hang up the handset after your call completes Change Cisco WebDialer preferences Procedure Step1 Initiate a call using Cisco WebDialer to access the Make Call window Step2 Select one of the following options from the Make Call window Preferred language e Preferred device Step3 Choose a line or a phone Note If you have one phone with a single line the appropriate phone and line are automatically selected If you have more than one phone of the same type the list identifies the phone by device type and MAC address To display the MAC address on your phone select Applications gt Phone Information Step4 Ifyou have an Extension Mobility profile select Extension Mobility from the Calling Device drop down menu Step5 Ensure that
47. Address Book you must sign in When you are finished using portal you must sign out In some cases you can access the Cisco Unified Communications Self Care Portal without having to sign in For more information contact your system administrator For assistance in using the portal see the Cisco Unified Communications Self Care Portal User Guide located at http www cisco com en US products sw voicesw ps556 products_user_guide_list html Procedure Obtain the portal URL user ID and default password from your system administrator Typically the portal URL is http lt ip_address or hostname gt ucmuser Open a web browser on your computer and enter the URL If prompted to accept security settings select Yes or Install Certificate Enter your user ID in the Username field Enter your password in the Password field Select Login To sign out select Logout E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 CHAPTER Contacts e Corporate directory page 57 e Personal directory page 58 e Fast Dial page 61 e Fast dial codes with personal directory page 61 e Cisco WebDialer page 63 Corporate directory The Corporate Directory menu contains corporate contacts that you can access on your phone Your system administrator sets up and maintains the directory Search and dial contact Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Contacts Cc
48. Ajaj CISCO A d A RA kA iz ic g Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 First Published November 05 2013 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY The following information is for FCC compliance of Class A devices This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accor
49. Displays if your system administrator has assigned the Answer feature to the programmable feature button Press this label or the corresponding button to answer the oldest incoming call without having to scroll down the call list and select the call 7 Speed dial label Displays if you or your system administrator assigned a speed dial to the programmable feature button 8 Nonprimary line labels Display information about nonprimary phone lines 9 All Calls label Displays if the All Calls feature is enabled Press the corresponding button to display all calls on all lines Calls are displayed on the right side of the phone screen from the oldest at the top to the newest Press the button once to select the current call or first call on the list Press the button twice to select the header line which allows you to make a new call With multiple lines you may prefer the All Calls view Your system administrator can also set up your phone so that the primary line key displays the same list as the All Calls button For more information contact your system administrator Cisco Unified IP Phone 9971 The following sections describe attributes of the Cisco Unified IP Phone 9971 Phone Connections for Cisco Unified IP Phone 9971 Connect your phone to the corporate IP telephony network using the following diagram Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communicat
50. Feature buttons and softkeys Headset Feature name Dedicated feature Programmable Softkey button feature button Call Forward All X X Call Park X X Call Park Line Status X Call Pickup X X Call Pickup Line Status X Conference X X available only while on a conference Divert X Do Not Disturb X Group Pickup X X Hold X Hunt Groups X Intercom X Malicious Call Identification X X MCID Meet Me X X Mobile Connect X X Mute X Other Pickup X X Privacy X Quality Reporting Tool QRT X X Redial X X Speed Dial X X Speed Dial Line Status X Support for Hold Button on USB X E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Advanced operations Survivable Remote Site Telephony Overview i Feature name Dedicated feature Programmable Softkey button feature button Transfer x X available only during a transfer L Note For details on softkeys used with Cisco IP Manager Assistant IPMA see Manager phones on page 105 and Assistant phones on page 107 Survivable Remote Site Telephony Overview If communication between your phone and the Cisco Unified Communications Server is interrupted you receive an alert message on your phone If you are on an active call the call remains established and you enter a failover situation This failover is the Survivabl
51. P Phones E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Advanced operations Agent Greeting Agent Greeting Agent Greeting allows you to create and update a prerecorded greeting that plays at the beginning of a call such as a customer call before you begin the conversation with the caller You can prerecord a single greeting or multiple greetings as needed When a customer calls both parties hear the prerecorded greeting You can remain on mute until the greeting ends or answer the call over the greeting For more information contact your system administrator Alert Calls The Alert Calls feature allows you to view a list of all Alert Calls in chronological order oldest to most recent You interact with this feature using a programmable line key which makes it easier to view all of the Alert Calls that are received across your phone lines An Alert Call is a specific phone number that you consider important and want to be alerted to when you receive a call from or make a call to this number System administrators set up the Alert Calls button For more information contact your system administrator Actionable Incoming Call Alert The Actionable Incoming Call Alert displays an actionable alert instead of a toast alert when you receive an incoming call In addition to displaying incoming caller details the actionable alert allows you to answer ignore or diver
52. P Color Key Expansion Module Procedure Step 1 Press Applications ol Step2 Use the Navigation pad and Select button to scroll and select Accessories Step3 Select a Bluetooth accessory and press Delete The Bluetooth accessory disconnects if it was connected and does not display on the Accessories list Cisco Unified IP Color Key Expansion Module The Cisco Unified IP Color Key Expansion Module attaches to your Cisco Unified IP Phone 8961 9951 and 9971 and allows you to add up to 36 extra line appearances or programmable buttons to your phone The programmable buttons can be set up as phone line buttons speed dial buttons or phone feature buttons You can add multiple Expansion Modules to the Cisco Unified IP Phone 9951 and Cisco Unified IP Phone 9971 Cisco Unified IP Phone model Number of Expansion Modules supported 8961 1 Expansion Module with 36 lines or buttons 9951 2 Expansion Modules with 72 lines or buttons 9971 3 Expansion Modules with 108 lines or buttons When multiple Expansion Modules are attached they are numbered according to the order in which they are connected to the phone For example e Key Expansion Module 1 is the Expansion Module closest to the phone e Key Expansion Module 2 is the Expansion Module in the middle e Key Expansion Module 3 is the Expansion Module farthest to the right The following figure shows a Cisco Unified IP Phone 9971 with three Cisco Unified IP Color Key Expansion
53. Power over Ethernet PoE your Cisco IP phone can be powered through the LAN port Do not extend the LAN Ethernet cable outside the building FCC compliance statements The Federal Communications Commission requires compliance statements for the following FCC part 15 21 statement Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment FCC RF radiation exposure statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment End users must follow the specific operating instructions for satisfying RF exposure compliance This transmitter must be at least 20 cm from the user and must not be collocated or operating in conjunction with any other antenna or transmitter E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Product Safety and Security FCC receivers and class B digital statement i FCC receivers and class B digital statement This product has been tested and complies with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used according to the instructions may cause harmful interference to
54. Step2 Press AsstSett If AsstSett is not visible press More You may need to press More twice Step3 Press Set Divert Target Step4 Enter the directory number Step5 Press Save Pressing Redirect routes incoming connected or on hold calls to this number Related Topics Log in to IPMA service on phone on page 112 Assistant Settings menu on page 108 Enable CallPlane Overwrite Procedure Step1 Open the Assistant Manager Status menu You may need to log in first Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Advanced operations Assistant phones Step 2 Step 3 Step 4 Step 5 Press AsstSett to open the Assistant Settings Menu If AsstSett is not visible press More You may need to press More twice Choose CallPlane Overwrite and press Select Choose Enable Press Save Related Topics Log in to IPMA service on phone on page 112 Assistant Settings menu on page 108 Enable Smart Sorting Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Open the Assistant Manager Status menu You may need to log in first Press AsstSett to open the Assistant Settings Menu If AsstSett is not visible press More You may need to press More twice Choose Smart Sorting and press Select Choose Enable and press Select Press Save Related Topics Log in to IPMA service on phone on page 112 Assistant Settings menu on page 108 Assistant Manage
55. When you are on an active call or while dialing press Release Step 2 Enter the required number and press Dial Dial number on hook On hook dialing allows you to enter a phone number before getting a dial tone and then lift the handset to complete the call Procedure Step1 Enter or speed dial a phone number The On Hook Dialing screen displays Step2 Press Call If you are specifying an Abbreviated Dial enter the abbreviated number and then press Speed Dial Step3 Lift the handset or press Speakerphone or Headset Step4 Ifyou hear a tone and see the message Enter Authorization Code enter the Forced Authorization Code FAC given to you by your system administrator Step5 If you hear a tone and see the message Enter Client Matter Code enter the Client Matter Code CMC given to you by your system administrator Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 m Basic operations A Dial international number If authorized by the system the call proceeds Dial international number Plus Dialing allows you to press and hold the star key for at least 1 second to insert a plus sign as the first digit in a phone number for international dialing The plus sign applies only for on hook or off hook calling When you see phone numbers with the sign in them you can select and dial the entry without having to add digits for international calls Procedure S
56. adjust the View Area and Brightness settings as needed Mount Camera on Monitor Procedure Step1 Obtain a mounting clip and USB extension cable from your system administrator Step2 Remove the protective plastic from the camera lens and body Step 3 Plug the USB extension cable into the USB port on the back of the phone display Step 4 Place the camera in the mounting clip as shown in the following figure o Bi Step5 With your phone idle no calls attach the USB cable to the USB connector on the bottom of the camera Step6 Adjust the mounting clip as needed to rest securely on your computer monitor J Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Cisco Unified Video Camera View camera details As shown in the following figure the mounting clip has two removable sliding supports small and large Choose the support that best fits your computer monitor you can remove the remaining support 197010 Step7 Look for the installation confirmation message on the phone screen Step8 After installation is complete adjust the View Area and Brightness settings as needed View camera details Step 1 Step 2 Step 3 Step 4 Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Accessories Select Cisco Unified Video Camera and press Details Press Return to return to the Accessories screen Cisco Unif
57. age 96 Secure and nonsecure indication tones When a phone is configured as secure encrypted and trusted it can be given a protected status After a phone is protected it can be configured to play an indication tone at the beginning of a call You will hear these secure or nonsecure indication tones only on protected phones If the overall call status changes during the call the protected phone plays the appropriate tone When the Play Secure Indication Tone option is enabled True the following circumstances determine the type of tone the protected phone plays e If end to end secure media is established and the call status is secure the phone plays the secure indication tone three long beeps with pauses e If end to end nonsecure media is established and the call status is not secure the phone plays the nonsecure indication tone six short beeps with brief pauses e When the Play Secure Indication Tone option is disabled no tone plays Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Advanced operations Shared lines For more information contact your system administrator Shared lines Shared lines allow you to use one phone number for multiple phones and either you or your coworker can answer the call When the line flashes red your coworker can pick up the call If you share a line with a coworker e When a call comes in on the shared line e Y
58. age count is replaced by a plus sign If call forwarding is set up on a line that has new voice messages the Call Forward icon E replaces the Message icon on the line label e Listen for a stutter tone if available from your handset headset or speakerphone when you place a call The stutter tone is line specific You hear it only when using the line that has new voice messages You can set up audible message waiting tones using the Self Care Portal Listen to Voice Messages After you listen to your new voice messages the message indicators are updated on the phone screen If there are no new voice messages the Message icon is removed from the line label and the Voicemail icon is removed from the right side of the phone screen Procedure Step1 To listen to voice messages do one of the following Press Messages cD Select a line with a Message icon Press Session e next to the Voicemail icon On a Cisco Unified IP Phone 9971 touchscreen press Voicemail m Step2 Follow the prompts to listen to your voice messages E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 CHAPTER A Advanced calling features e Conference page 73 e Meet Me conference page 75 e Speed Dial page 76 e Do Not Disturb page 78 Malicious Call Identification page 79 Extension Mobility page 79 e Mobile Connect page 80 e Line Status page 82 e Custom line filters page 83
59. al Fast Dials Select a fast dial code and then press the Dial softkey Fast dial codes with personal directory You manage the fast dial codes with Personal Directory using the Contacts menu on your phone Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Contacts A Assign Fast Dial code to personal directory entry Assign Fast Dial code to personal directory entry Procedure Step 1 Press Contacts Cc Step2 Use the Navigation pad and Select button to scroll and select Personal Directory Step3 Select Personal Address Book Step4 Enter the name information and press Submit Step5 Press Select and then press FastDial Step6 Select a number and press Select Step7 Scroll to an unassigned fast dial index You may have to press Next to get to more fast dial indexes Step8 Press Select Place call using fast dial code Procedure Step 1 Press Contacts Cc Step2 Sign in to Personal Directory Step3 Select Personal Fast Dials and scroll to a fast dial code Note To get more fast dial codes press Next Step4 Select the required fast dial code and press Dial Delete fast dial code Procedure Step 1 Press Contacts Gc Step2 Sign in to the Personal Directory Step3 Select Personal Fast Dials and search for a fast dial code Step4 Select the required code and press Remove Step5 Select the index and press Remove E Cisco Unified IP Phone 8961 9951 and
60. ality Reporting Tool QRT to troubleshoot performance problems Depending on configuration use the QRT to e Immediately report an audio problem on a current call e Select a general problem from a list of categories and choose reason codes Procedure Press Report Quality Use the Navigation pad and the Select button to scroll and select the item that most closely matches your problem Press the Select softkey The information is sent to your system administrator Document service requests and additional information For information about how to obtain documentation submit a service request and gather additional information see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at Subscribe to the What s New in Cisco Product Documentation as a Really Simple Syndication RSS feed and set content to be delivered directly to your desktop using a reader application The RSS feeds are a free service and Cisco currently supports RSS Version 2 0 Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 ai Troubleshooting A Document service requests and additional information E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 CHAPTER 1 Product Safety and Security e Safety and performance information page 149 e FCC compliance statements pag
61. all Pickup a Line is in a Do Not Disturb DND state Line Status indicators can be set up on speed dial buttons by your system administrator and can be used with these features Speed Dial Allows you to monitor the status of and dial a specific number on a speed dial button If the monitored line is unavailable the Line Status button changes to a normal speed dial button Directed Call Park Allows you to monitor the line status of and dial a Directed Call Park number on a speed dial button Call Pickup Allows you to monitor the line status of and pick up a ringing call on a ringing call ona speed dial button Your system administrator can also set up your phone to play an audible alert when a call rings on the monitored line Related Topics Call Park on page 50 Call Pickup on page 42 Speed Dial on page 76 Custom line filters Custom Line Filters enable you to reduce alert activity by filtering it to high priority lines by allowing you to set the alerting call notification priority on a subset of lines covered by an alert filter The custom filter generates either traditional pop up alerts or actionable alerts for incoming calls on the selected lines For each filter only the subset of lines under coverage will generate an alert If a filter is turned off lines under its coverage will not show alert notifications If this feature has been configured there are three selectable filter types available to you
62. alls on the manager phone if the call is routed to the assistant phone Select Assistant Step 1 Step 2 Step 3 Step 4 Procedure Press Applications Select the appropriate Assistant Phone Service menu item The Manager Settings menu opens Select the Assistant option If more than one assistant is available all associated assistants display Select the desired assistant Subscribe to Assistant Primary Phone Service Step 1 Step 2 Procedure Press Applications Select Assistant Pri Svc or press 6 on the keypad If necessary subscribe to the Assistant Secondary Phone Service Assistant phones Assistants access the IPMA features on the computer using the Assistant Console application or directly on the assistant phone through phone services and softkeys Your administrator configures IPMA in either proxy line or shared line mode In shared line mode the assistant phone and the manager phone share a single directory number In proxy line mode the assistant phone has a primary line and proxy lines to handle calls for manager phones To access Assistant Services the assistant phone needs to subscribe to the Assistant Primary Phone Service It may also be necessary to subscribe to Assistant Secondary Phone Services You subscribe to services from the Application menu Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Advanced operations
63. and 9971 User Guide for Cisco Unified Communications Manager 10 0 Contents Record chaperoned call 89 Uniform Resource Identifier Dialing 90 CHAPTER 8 Advanced operations 93 Applications 93 View active applications 93 Switch to active application 94 Close active application 94 Video calls and security 94 Call functions 94 Agent Greeting 95 Alert Calls 95 Actionable Incoming Call Alert 95 Answer 95 Client Matter Code 96 Forced Authorization Code 96 Secure and nonsecure indication tones 96 Shared lines 97 Feature buttons and softkeys 97 Survivable Remote Site Telephony Overview 99 WLAN Sign in 101 Sign in to WLAN 102 Change WLAN Sign in 102 VPN client 103 Connect through VPN 103 VPN connection settings 104 Cisco VXC VPN 104 Plugins 105 Cisco IP Manager Assistant 105 Manager phones 105 Manager Settings menu 106 Select Assistant 107 Subscribe to Assistant Primary Phone Service 107 Assistant phones 107 Assistant Console 108 E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Contents Assistant Settings menu 108 Set Divert Target 109 Enable CallPlane Overwrite 109 Enable Smart Sorting 110 Assistant Manager Status menu 110 Manager Settings menu on assistant phone 111 Log in to IPMA service on phone 112 CHAPTER 9 User preferences 113 Adjust phone screen brightness 113 Adjust headset sidetone 114 Change ringtone 114 Change wallpaper 115 Change fo
64. ase brightness press the right arrow on the Navigation pad To decrease brightness press the left arrow on the Navigation pad Press Save to set the brightness or press Cancel to exit E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 CHAPTER 1 2 Frequently asked questions e Why can t I see all active calls on my phone page 136 e How do I redirect an incoming call page 136 e How do I silence a ringing call if I m on a call page 136 e How do I resume a call that is on hold page 136 e What is the difference between buttons on the left and those on the right of the screen page 137 e Why do softkeys keep changing page 137 e What is the best way to look at calls when I have a shared line or multiple lines page 137 e What should I do if I accidentally press a button while on a call page 138 e How do I check missed calls page 138 e How do I exit from a running application page 138 e How do I connect two calls and then drop from the line myself page 139 e What does the Swap softkey do page 139 e How do I cancel a conference or transfer after I start it page 140 How can I combine two calls into a single conference call page 140 e Where should I mount my Cisco Unified Video Camera page 140 e How can I prevent theft of my Cisco Unified Video Camera page 140 e Why are all calls not present on my video phone page 141 e What does the Preview s
65. ation pad and Select button to select Preferences Select Headset Sidetone Select one of the five sidetone levels Off e Very Low e Low e Normal e High Change ringtone Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10 You can choose a different ringtone for each line that your phone plays to indicate an incoming call For information about adding custom ringtones to your phone contact your system administrator Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Preferences Select Ringtone If your phone has multiple lines select a line and press Edit or Select Highlight a ringtone Press Select or Edit Press Play to play the sample ringtone Press Set to apply the ringtone To apply the ringtone to all lines press Apply To All Press Return to return to the Preferences screen E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 User preferences Change wallpaper i Change wallpaper Step 1 Step 2 Step 3 Step 4 Step 5 Your system administrator controls if you can change the wallpaper If you can change the wallpaper you can set up your phone with wallpapers that are provided with the phone or with your own custom wallpaper For more information contact your system administrator Procedure Press Applications gt Use the Navigation pad and Select
66. ations Manager 10 0 E Accessories A View Accessories List Accessory Type Cisco Unified IP Phone 8961 9951 9971 Headset Analog X X X Analog Wideband X X X Bluetooth X X USB X X X Microphone External PC X X Speakers External PC X X View Accessories List You can connect external hardware to your phone using the headjack Bluetooth or USB The accessory list by default contains an analog headset that can be set up to enable wideband Procedure Step 1 Press Applications gt Step2 Use the Navigation pad and Select button to scroll and select Accessories A list of phone accessories displays Step3 Press Exit to return to the Applications screen View Accessories details Procedure Step 1 Press Applications gt Step2 Use the Navigation pad and Select button to scroll and select Accessories A list of phone accessories displays Step3 Select an accessory from list and press Details The phone screen displays the details of selected accessory The information displayed on the phone screen depends on the accessory selected Most of the accessories provide these details e Device Name e Hostname E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Accessories USB Devices e Device Type e Device Service e Firmware Version e Paired Status for Bluetooth devices e Connected Status e C
67. ay that your system administrator set up your phone determines what is displayed on your phone screen Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 jE Getting started Phone with single line CENTON 203 pr 4055554557 A tncCsil Siu Detail j S 1 Line label Displays the line phone information 2 Header Displays the date time and other information such as phone number about the selected line If you are on a call and highlight the header instead of a call the displayed softkeys are the same as those that display when the phone is idle This is useful for example if you want to access the Forward All or New Call softkeys while you are on a call 3 Session button label for connected call Displays information such as phone number and duration about a connected call on the line The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then the timer counts hours and minutes HH MM 4 Session button label for held call Displays information such as phone number and duration about a held call on the line Press the corresponding session button to resume the held call The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then the timer counts hours and minutes HH MM 5 New Call icon Indicates you can press
68. ber e Scroll to a Call History record and press Call e Press a speed dial button e Press Speed Dial enter a speed dial number or highlight the number you want to call and press Speed Dial again e Press Active Calls and select a held call The transfer completes immediately Step3 Press Transfer or Trnsfer You do not need to wait for the recipient to answer to complete the transfer Toggle between calls before completing transfer After you connect to the transfer recipient but before you transfer a call to this party you can press Swap to toggle between the two calls This allows you to consult privately with the party on each call before you complete the transfer Procedure Step1 Call a new conference participant but do not add the participant to the conference Step2 Press Swap to toggle between the participant and the conference Monitor and record calls Monitoring and Recording allows you to monitor and record calls if desired Your system administrator enables this feature which can be set up for automatic recording of all calls or recording of individual calls when required E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Basic operations Call Forward Procedure To start or stop recording press Record on your phone You may hear notification tones while you monitor and record calls By default the person who monitors the call and records it
69. bsite http www cisco com web about responsibility accessibility index html Cisco Unified IP Phone 8961 The following sections describe attributes of the Cisco Unified IP Phone 8961 Phone Connections for Cisco Unified IP Phone 8961 Connect your phone to the corporate IP telephony network using the following diagram Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Getting started Phone Connections for Cisco Unified IP Phone 8961 1 DC adapter port DC48V 5 Computer port 10 100 1000 PC connection 2 AC to DC power supply optional 6 Handset connection 3 AC power wall plug optional 7 Analog headset connection headset optional 4 Network port 10 100 1000 SW with IEEE 802 3af and 802 3at power enabled oo Anti theft security lock connector lock optional The following diagram shows the phone from the side J Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Getting started Buttons and hardware 1 USB port 2 Accessory connector for example to connect a Cisco Unified IP Color Key Expansion Module Note Each USB port supports the connection of up to five supported and nonsupported devices Each device connected to the phone is included in the maximum device count For example the USB port on your phone can support a maximum of f
70. calling features 73 Conference 73 Add third party to conference 74 Join calls into conference 74 Swap between calls before completing conference 74 View conference participants 75 Remove conference participants 75 Meet Me conference 75 Host Meet Me conference 76 Join Meet Me conference 76 Speed Dial 76 E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Contents Place call with Speed Dial button 77 Use speed dial code on hook 77 Use speed dial code off hook 77 Pause in Speed Dial 77 Do Not Disturb 78 Turn DND on and off 79 Malicious Call Identification 79 Trace suspicious call 79 Extension Mobility 79 Enable Extension Mobility 80 Mobile Connect 80 Enable Mobile Connect 81 Turn Mobile Connect on or off for all remote destinations from desk phone 81 Switch desk phone call to mobile phone 81 Switch mobile call to desk phone 82 Hand off call from mobile phone to desk phone 82 Line Status 82 Line Status Indicators 82 Custom line filters 83 Add line filter 84 Select active line filter 84 Delete line filter 85 Duplicate line filter 85 Edit line filter 85 Rename line filter 86 Hunt Groups 86 Sign in and out of hunt group 86 Display queue statistics 87 Barge 87 Set up Barge Alert 87 Add yourself to call on shared line 88 Enable Privacy on Shared Line 88 Toggle Prompt for Barge 88 Dismiss Barge Alert prompt window 89 Call Chaperone 89 Cisco Unified IP Phone 8961 9951
71. ch line is selected In this case the primary line is selected and the information displayed is for the primary line only 2 Header Displays the date and time and information such as phone number about the selected line 3 Session label with Connected Call icon Displays information such as call status and duration about a connected call associated with the selected line The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then the timer counts hours and minutes HH MM J Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Getting started Cisco Unified IP Phone 9971 i 4 Session label with Held Call icon Display information such as call status and duration about held calls associated with the selected line Calls are displayed on the right side of the phone screen from the oldest at the top to the newest Press the session button next to a Held Call icon to resume the held call for that session The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then the timer counts hours and minutes HH MM 5 Softkeys Softkey options for the selected call only If you select a different call for example you press a feature button press the Navigation pad or answer a ringing call the softkey options may change 6 Answer label
72. connector on the back of the phone and the cable can be secured to a desktop The security slot can accommodate a lock up to 20 mm wide Compatible laptop cable locks include the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone Procedure Wrap the looped end of the cable lock and wrap it around object to which you want to secure your phone Pass the lock through the looped end of the cable Unlock the cable lock Note There are two kinds of cable locks keyed and combination Depending on what type of lock you have unlock it by using the key or the correct combination Press and hold the locking button to align the locking teeth Insert the cable lock into the lock slot of your phone and release the locking button Lock the cable lock Note For keyed locks turn the key 90 degrees in the clockwise direction and pull the key out of the lock For combination locks rotate the lock 90 degrees and then scramble the combination E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 CHAPTER Basic operations e Clean phone display page 35 e Make calls page 36 e Navigate and select items page 39 View All Calls on phone page 40 e Answer calls page 41 Automatically answer calls page 44 e Respond to call waiting notification page 44 e Manage calls page 45 e Call Forward page 47 e Mut
73. d line call put on hold remotely Press this button to resume the held call The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right to left reading orientation such as Hebrew and Arabic Softkey buttons Allow you to access the softkey options for the selected call or menu item displayed on your phone screen Back button 2 Returns to the previous screen or menu Release button Ends a connected call or session Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 jE Getting started Buttons and hardware 6 Navigation pad and Select button The four way Navigation pad allows you to scroll through menus highlight items and move within a text input field f The Select button center of the Navigation pad allows you to select a highlighted item The Select button is lit white when the phone is in Power Save or Power Save Plus mode Press the Select button to override Power Save and Power Save Plus mode 7 Conference button Creates a conference call 8 Hold button Places a connected call on hold and toggles between an active and held call 9 Transfer button Transfers a call 10 Keypad Allows you to dial phone numbers enter letters and choose menu items by entering the item number 11 Speakerphone button Selects the speakerphone as the default au
74. d one other standard USB device on the side port and five additional standard USB devices on the back port Many third party USB products count as multiple USB devices for example a device containing USB hub and headset can count as two USB devices For more information see the USB device documentation Wireless connection and Bluetooth Your phone can be connected to a wireless network using 802 11a or 802 11b g but your system administrator sets up the connection For more information contact your system administrator Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth You can pair and connect up to five Bluetooth headsets to your phone but the last Bluetooth headset connected becomes the default for use with the phone Buttons and hardware Your phone provides quick access to your phone lines features and call sessions Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 jE Getting started Buttons and hardware e Use the feature buttons on the left to view calls on a line or access features such as Speed Dial or All Calls e Use the call session buttons on the right to perform tasks such as making a call answering a call or resuming a held call Each call on your phone is associated with a session button i 8 184675 1 Phone screen Shows information about your phone including directory number call information for
75. dance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case users will be required to correct the interference at their own expense The following information is for FCC compliance of Class B devices This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If the equipment causes interference to radio or television reception which can be determined by turning the equipment off and on users are encouraged to try to correct the interference by using one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by Cisco could void the FCC approval
76. devices such as three Cisco Unified IP Color Key Expansion modules one hub and one other standard USB device on the side port and five additional standard USB devices on the back port Many third party USB products count as multiple USB devices for example a device containing USB hub and headset can count as two USB devices For more information see the USB device documentation Bluetooth Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth You can add and pair up to five Bluetooth headsets to your phone but the last Bluetooth headset connected becomes the default for use with the phone Buttons and hardware Your phone provides quick access to your phone lines features and call sessions J Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Getting started Buttons and hardware e Programmable feature buttons left side Use to view calls on a line or access features such as Speed Dial or All Calls These buttons are also called feature buttons e Session buttons right side Use to perform tasks such as answering a call resuming a held call or when not being used for an active call initiating phone functions such as displaying missed calls Each call on your phone is associated with a session button 1 Phone screen Shows information about your phone including directory number call information for example caller ID
77. ding button to answer the oldest incoming call without having to scroll down the call list and select the call 7 Speed dial label Displays if you or your system administrator assigned a speed dial to the programmable feature button This is useful if you tend to have more than five active calls on your phone 8 Nonprimary line labels Display calls and information about nonprimary phone lines 9 All Calls label Displays if the All Calls feature is enabled Press the corresponding button to display all calls on all lines Calls are displayed on the right side of the phone screen from the oldest at the top to the newest When you are on a call press All Calls once to select the current call or the first call on the list press All Calls twice to select the header With the header selected the displayed softkeys are the same as those that display when the phone is idle This is useful for example if you have multiple calls on your phone and want to access the New Call softkey Using the All Calls feature is recommended if you have multiple lines on your phone Your system administrator can also set up your phone so that the primary line key displays the same list as All Calls For more information contact your system administrator Cisco Unified IP Phone 9951 The following sections describe attributes of the Cisco Unified IP Phone 9951 Phone Connections for Cisco Unified IP Phone 9951 Connect your phone to the corporate IP te
78. dio path and initiates a new call picks up an incoming call or ends a call During a call the button is lit green The speakerphone audio path does not change until you select a new default audio path for example by picking up the handset If external speakers are connected the Speakerphone button selects them as the default audio path 12 Mute button Toggles the microphone on or off during a call When the microphone is muted the button is lit red When muted you can hear the other parties on the call but they cannot hear you 13 Headset button Selects the headset as the default audio path and initiates a new call picks up an incoming call or ends a call During a call the button is lit green A headset icon amp fin the phone screen header line indicates that the headset is the default audio path This audio path does not change until you select a new default audio path for example by picking up the handset E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Getting started Phone with single line i 14 Volume button Controls the handset headset and speakerphone volume off hook and the ringer volume on hook En J Silences the ringer on the phone if an incoming call is ringing 15 Messages button Autodials your voicemail system varies by system m2 16 Applications button Opens closes the Applications menu Dependin
79. disabled a VPN connection is possible The Sign In screen appears and the phone prompts for credentials On the phone in the VPN window Applications gt VPN you can toggle the VPN Enabled field to control the ability of the phone to attempt a VPN connection If Auto Detect Network Connection is enabled you cannot connect through VPN so the Sign In screen does not appear and the phone does not prompt for credentials To view VPN status messages press Applications and then select Administrator Settings gt Status gt Status Messages For more information contact your system administrator The Virtual Desktop Infrastructure VDI client attaches to the Cisco Unified IP Phone 8961 9951 or 9971 It provides a virtual environment that allows you to work and collaborate from any device and location at any time You must use the Cisco IP Power Cube on the phone in order to use the VDI client For more information see the VDI documentation Connect through VPN Procedure Step1 After you turn on your phone and the VPN Sign In screen appears except with certificate authentication mode enter your credentials based on the configured authentication method e Username and password Enter the username and the password that your system administrator gave you Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 ai Advanced operations A VPN connection settings e Certif
80. e 150 e Cisco product security overview page 151 Safety and performance information Power outage Power outages and other devices can affect your Cisco IP Phone Your access to emergency service through the phone requires that the phone receive power If a power interruption occurs Service and Emergency Calling Service dialing will not function until power is restored In case of a power failure or disruption you may need to reset or reconfigure the equipment before you can use the Service or Emergency Calling Service dialing External devices We recommend using good quality external devices such as headsets cables and connectors that are shielded against unwanted radio frequency RF and audio frequency AF signals X Note Not all Cisco IP Telephony products support external devices cords or cables For more information consult the documentation for your phone Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases Cisco recommends that you take one or more of these actions e Move the external device away from the source of the RF or AF signals e Route the external device cables away from the source of the RF or AF signals Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Product Safety and Security A Bluetooth Wireless Headset Performa
81. e Remote Site Telephony SRST feature While in failover not all the features of your phone are available The following table describes typical feature and feature availability although not all the features may be supported on your phone For more information about feature availability during failover contact your system administrator L Note SRST does not support IPv6 Table 1 Feature support during failover Feature Supported Notes New Call Yes End Call Yes Redial Yes Answer Yes Hold Yes Resume Yes Conference Yes Conference to Active Calls Join No The Active Calls softkey does not display Conference List No Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Advanced operations Survivable Remote Site Telephony Overview Feature Supported Notes Transfer Yes Transfer to Active Calls Direct No Transfer Auto Answer Yes Call Waiting Yes Caller ID Yes Audible Message Waiting Indicator Yes All Calls Programmable Line Key Yes Answer Programmable Line Key Yes Unified Session Presentation Yes Conference is the only feature supported Voicemail Yes Your voicemail will not be synchronized with other users in the Cisco Unified Communications Manager cluster Speed Dial Yes Service IRL Programmable Line Yes Key To Voicemail iD
82. e display 35 Make calls 36 Place call using speakerphone 36 Place call using headset 37 Release call and start another call 37 Dial number on hook 37 Dial international number 38 Redial number 38 Make priority call with login to SIP 38 Make priority call without login to SIP 39 Navigate and select items 39 View All Calls on phone 40 Answer calls 41 Answer oldest call first 41 Call Pickup 42 Answer Call Using PickUp 42 Answer Call Using Group PickUp and Phone Number 43 Answer Call Using Group PickUp and Group PickUp Number 43 Answer call using Other PickUp 43 Automatically answer calls 44 Respond to call waiting notification 44 Manage calls 45 Divert call 45 Transfer call to another number 45 Toggle between calls before completing transfer 46 Monitor and record calls 46 Call Forward 47 Forward All Calls 47 Mute phone 48 Hold call 48 Swap between active and held calls 49 Put Call on Hold by Answering New Call 49 E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Contents Respond to hold reversion notification 49 Determine if shared line is on hold 50 Remote hold 50 Set up Call Back notification 50 Call Park 50 Park and retrieve call using Call Park 51 Park call using Assisted Directed Call Park 51 Park call using Manual Directed Call Park 52 Manage intercom calls 52 Place intercom call 53 Place dialable intercom call 53 Receive intercom call 53 Video calls 54 Hide or
83. e phone page 48 e Hold call page 48 Set up Call Back notification page 50 Call Park page 50 e Manage intercom calls page 52 e Video calls page 54 e View phone information page 55 e Sign in to Cisco Unified Communications Self Care Portal page 56 Clean phone display When the phone is in sleep mode the touchscreen is blank and the Select button is not lit When the phone is in this condition you can clean the screen as long as you know that the phone will remain asleep until after you finish cleaning If the phone is likely to wake up during cleaning wake it up or wait until it is awake before following the preceding cleaning instructions Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Basic operations A Make calls A Caution Use only a soft dry cloth to wipe the phone display Do not use any liquids or powders on the phone because they can contaminate phone components and cause failures Procedure Step1 Before cleaning the phone display press Select until you see the message Touchscreen Disabled to disable the phone screen The phone screen reenables automatically after 60 seconds Step2 To reenable the phone screen manually after cleaning press Select until you see the message Touchscreen Enabled Make calls Here are some easy ways to place a call on your Cisco Unified IP Phone e You can dial on hook without a dial tone pre dial
84. eadset to enable the analog headset Unplug the USB headset and then enable either the Bluetooth headset or the analog headset e For optimum headset coverage use your Bluetooth headset within 10 ft of the phone although Bluetooth coverage extends to about 30 ft from the phone e Your phone supports the Bluetooth Handsfree Profile If your Bluetooth headset supports these features you can perform these call functions from your Bluetooth headset e Answer a call e End a call e Change the headset volume for a call e Redial e Caller ID e Reject Divert Hold and Accept Release and Accept For more information see the documentation from your Bluetooth headset manufacturer While using Bluetooth headset there can be potential interference issues Therefore Cisco recommends that you reduce the proximity of other 802 11b g devices Bluetooth devices microwave ovens and large metal objects E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Accessories Add Bluetooth accessory i For a Bluetooth wireless headset to work it does not need to be within direct line of sight of the phone but some barriers such as walls or doors and interference from other electronic devices can affect the connection Add Bluetooth accessory Step 1 Step 2 Step 3 Step 4 Step 5 Before you add a Bluetooth accessory it must be discoverable by the phone Look for a fla
85. econds Before you configure the speed dial try to dial the specified digits manually at least once to ensure that the digit sequence is correct The phone does not save the FAC CMC or additional digits from the speed dial in the call history If you press Redial after connecting to a destination using the speed dial the phone prompts you to enter any required FAC CMC or DTMF digits manually Example 1 Consider the following requirements to access voicemail e Called number to access voicemail 8000 PIN 123456 after announcement of 2 seconds e Voicemail response Enter option 3 to read latest message after a pause of 6 seconds while the automated announcement lists the available options To set up the speed dial to access this voice mailbox specify the following speed dial string 8000 123456 3 Example 2 Consider the following call requirements e Called number 95556543 e FAC 1234 e CMC 9876 e Automated phone system response required 4 seconds after the call is connected 56789 To access this destination specify the following speed dial string 95556543 1234 9876 56789 Do Not Disturb Do Not Disturb DND allows you to turn off one of the following incoming call indicators E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Advanced calling features Turn DND on and off i e The ringer on your phone The ringer and any visual notificat
86. ed with the position of the session buttons on phones that use a locale with a right to left reading orientation such as Hebrew and Arabic 20 Handset with light strip The handset light strip lights up to indicate a ringing call flashing red or a new voice message steady red E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Getting started Phone with single line 9951 i Phone with single line 9951 The way that your system administrator set up your phone determines what is displayed on your phone screen sleali cisco cennad zop 4055554557 Jessica Taylor x 2 41539923245 2 21 IX K bngCall Show Detail 6 1 Line label Displays the line phone information 2 Header Displays the date time and other information such as phone number about the selected line 3 Session button label for connected Displays information such as phone number and duration about a connected call on the call line The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then the timer counts hours and minutes HH MM 4 Session label for held call Displays information such as phone number and duration about a held call on the line Press the corresponding session button to resume the held call The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then t
87. em administrator sets up EM for you The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco Unified IP Phone Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Advanced calling features A Enable Extension Mobility Enable Extension Mobility Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Procedure Press Applications Select Extension Mobility name can vary including EM Service Enter your user ID and PIN provided by your system administrator Select a device profile if prompted Press Applications to sign out Select Services Select Extension Mobility Press Yes when prompted to sign out Mobile Connect Mobile Connect allows you to use your mobile phone to handle calls that are associated with your desk phone number When using Cisco Mobile Connect you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone These phones are called remote destinations You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone When you enable Mobile Connect e Your desk phone and remote destinations your mobile phones receive calls simultaneously e When you answer the call on your desk phone the remote destinations stop ringing are disconnected and display a missed call message
88. ent If disabled the ordering of the manager list is static Set Divert target When you press the Redirect softkey incoming calls for the manager on the assistant phone get diverted to the divert target which is either the currently selected manager the default or a directory number Softkeys are used to access and manage a variety of assistant tasks The following table describes the softkeys available in the Assistant Settings menu E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Advanced operations Assistant phones i Table 5 Softkeys in the Assistant Settings window Softkey Description Select Toggles the settings for CallPlane OverWrite and Smart Sorting If the Set Divert Target field is highlighted press Select to display the assistant Divert Target screen StpUpdt StrUpdat Stops or starts automatic refresh of a manager s status in the Assistant Manager Status window By default this is enabled StrUpdat To prevent automatic refresh press StpUpdt Press StrUpdt to start automatic refresh Back Exits the Assistant Settings menu and returns to the Assistant Manager Status window LogOut Logs out the assistant from the IPMA service To resume using IPMA the assistant must log back into the IPMA service Set Divert Target Procedure Step1 Open the Assistant Manager Status menu You may need to log in first
89. er your phone still receives video Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 jE Cisco Unified Video Camera A Adjust camera brightness Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Applications od Use the Navigation pad and Select button to scroll and select Accessories Select Cisco Unified Video Camera Press Set up Press Turn On to enable the Auto Transmit feature or press Return to return to the Set up screen Adjust camera brightness Step 1 Step 2 Step 3 Step 4 Step 5 The brightness setting affects the video that you transmit to others it does not affect video that you receive from other parties Because the field of view can affect brightness adjust the View Area before adjusting the brightness Procedure Press Applications ad Use the Navigation pad and Select button to scroll and select Accessories Select Cisco Unified Video Camera Select Brightness To increase brightness press the right or up arrow on the Navigation pad To decrease brightness press the left or down arrow on the Navigation pad Press Save to set the brightness or press Return to return to the Setup screen Adjust camera view area The view area acts as a wide angle and zoom function for your camera e Increasing the view area allows the camera to capture a wider image field e Decreasing the view area acts as a zoom and narrows
90. ersed on phones that use a locale with a right to left reading orientation such as Hebrew and Arabic Why do softkeys keep changing Question Why do the softkeys keep changing Answer Softkeys act on the selected highlighted call or menu item only The softkeys that display depend on the call or item you have selected What is the best way to look at calls when I have a shared line or multiple lines Question What is the best way to look at calls when I have a shared line or multiple lines Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 ai Frequently asked questions a What should I do if accidentally press a button while on a call Answer If you have a shared line or multiple lines it is recommended that you use the All Calls feature to view calls When you press the All Calls button on the left all calls for all your lines are listed on the phone screen in chronological order oldest first If you do not have an All Calls button contact your system administrator to set up this feature Your administrator can also set up your primary line key to act the same as the All Calls button What should I do if accidentally press a button while ona call Question What should I do if I accidentally press a button while on a call Answer If you are on a call and press a button for another line your line view will change Your current call disappears
91. et you receive an alert tone At that time you can Press Resume to resume the call on your phone e Retrieve the call from another phone Park call using Manual Directed Call Park Step 1 Step 2 Step 3 Step 4 Step 5 Procedure During a call press Transfer s Enter the Directed Call number where you will park the call Press Transfer again to finish parking the call and then hang up Retrieve the call from any other Cisco IP Phone in your network as follows a Enter the park retrieval prefix b Dial the Directed Call number If you do not retrieve the call within the time that your system administrator has set you receive an alert tone At that time you can e Press Resume to resume the call on your phone Retrieve the call from another phone Manage intercom calls Intercom allows you to place and receive one way calls using a dedicated or dialable intercom line When you place an intercom call the recipient s phone autoanswers with mute activated whisper mode and broadcasts your message through the recipient s speakerphone headset or handset if one of these devices is active E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Basic operations Place intercom call i After receiving the intercom call the recipient can initiate two way audio connected mode to allow for further conversation Place intercom call Procedure S
92. ets your phone to sleep at a certain time and wake power up at a certain time Your phone wakes up at the time your system administrator configured You can press the Select button to wake your phone up Contact your system administrator to have the sleep and wake up times changed What do four rings in succession mean Question My phone played the ring tone four times in succession but there is no call What does this mean Answer The phone is notifying you that your phone will power down sleep soon to conserve energy the Energy Wise feature Your system administrator sets your phone to sleep at a certain time and wakes power up at a certain time Your phone wakes up at the time your system administrator configured or you can press Select to wake it up Contact your system administrator to have the sleep and wake up times changed Why can t I turn on VXC Question Why can t VXC be turned on Answer Sometimes the VXC device can t get power from the phone Make sure that the phone is powered by a power brick or a PoE switch If the issue persists power cycle the phone Why is the VXC VPN status Not Connected Question Why is the VXC VPN status Not Connected when the phone VPN status is Connected and the VXC device is turned on Answer Sometimes the VXC device can t be detected by the phone Make sure the VXC device is directly connected to the phone s PC port then power cycle the VXC device Ci
93. f an incoming call has been call forwarded from another phone you may see additional information in the call toast to identify that the call has been forwarded Your system administrator controls the amount of additional information displayed Additional information can identify the person who forwarded the call to you and the caller information Incoming calls can be filtered using Custom Line Filters You can create up to twenty custom line filters or use the preset ones Default line filters are configured by an administrator Procedure To answer the oldest incoming call first press Answer Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 m Basic operations Call Pickup Call Pickup Call Pickup allows you to answer a call that is ringing on a coworker s phone by redirecting the call to your phone Your system administrator sets up call groups and can assign you to one or more call groups Your system administrator also sets up the Call Pickup softkeys depending on your call handling needs and work environment You might use Call Pickup if you share call handling tasks with coworkers There are three ways you can pick up a call Pickup Allows you to answer a call that is ringing on another phone within your call pickup group If multiple calls are available for pick up your phone picks up the oldest call first the call that has been ringing for the longest time Group P
94. filter Procedure Step1 On your phone go to Applications gt Preferences Step2 Highlight Call notifications and press Select Step3 Highlight the filter to be duplicated and press Duplicate Step4 Highlight the duplicated filter and press Edit Step5 Optional Enter a new name for the filter Step6 Add or remove available lines from the filter Step7 Click Apply Step8 To view the filter press Back Edit line filter Procedure Step1 On your phone go to Applications gt Preferences Step2 Highlight Call notifications and press Select Step3 Highlight the filter to be edited and press Edit Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Advanced calling features A Rename line filter Note You cannot edit the Daily schedule filter For more information contact your administrator Step4 Optional Enter a new name for the filter Step5 Add or remove available lines from the filter Step6 Click Apply Step7 To view the filter press Back Rename line filter Procedure Step1 On your phone go to Applications gt Preferences Step2 Highlight Call notifications and press Select Step3 Highlight the filter to be renamed and press Edit Step4 Enter a new name for the filter Step5 Click Apply Step6 To view the filter press Back Hunt Groups Hunt Groups are used to share the call load in organizations that receive a large number of incoming calls
95. from personal directory e First Name e Nickname Step5 Enter the search criteria information and press Submit Dial number from personal directory Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Contacts an Sign in to Personal Directory Select Personal Directory and search for an entry Select the personal address book entry that you want to dial Press Dial Edit personal directory entry Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Procedure Press Contacts an Sign in to Personal Directory Select Personal Address Book and search for an entry Press Select Press Edit Modify the entry information Press Phones to modify a phone number Pres Update E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Contacts Delete personal directory entry i Delete personal directory entry Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step7 Fast Dial Procedure Press Contacts Gc Sign in to Personal Directory Select Personal Address Book and search for an entry Press Select Press Edit Press Delete You may need to press More first Press OK to confirm the deletion Fast Dial allows you dial a phone number from the Fast Dial service on your phone Place Call with Fast Dial Button Step 1 Step 2 Step 3 Step 4 Procedure Press Fast Dial Sign in to Personal Directory Select Person
96. ftkeys keep changing 137 What is the best way to look at calls when I have a shared line or multiple lines 137 What should I do if I accidentally press a button while on a call 138 How do I check missed calls 138 How do I exit from a running application 138 How do I connect two calls and then drop from the line myself 139 What does the Swap softkey do 139 How do I cancel a conference or transfer after I start it 140 How can I combine two calls into a single conference call 140 Where should I mount my Cisco Unified Video Camera 140 How can I prevent theft of my Cisco Unified Video Camera 140 Why are all calls not present on my video phone 141 What does the Preview softkey do 141 E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Contents What happens in video when I put a call on hold 141 What do the light colors on my Cisco Unified Video Camera indicate 142 How do I close the shutter on my Cisco Unified Video Camera 142 Why does the video on my Cisco Unifed Video Camera appear to dark 142 Why does my phone not wake up 142 What do four rings in succession mean 143 Why can t I turn on VXC 143 Why is the VXC VPN status Not Connected 143 Why does VXC show a Session Lost error 144 CHAPTER 13 Troubleshooting 145 Missing Alert Calls button 145 Missing All Calls button 145 Cannot sign in to personal directory 146 Cannot access Self Care Portal 146 Security
97. g on how your system administrator sets up the phone use it to access applications such as call history preferences and phone information 17 Contacts button Opens closes the Contacts menu Depending on how your system administrator sets up the phone use it to access personal directory corporate directory or call history 18 Phone display Can be positioned to your preferred viewing angle 19 Programmable feature buttons Each button corresponds with a phone line speed dial or calling feature also called feature buttons Press a phone line button to display the active calls for that line eS If you have multiple lines you may have an All Calls button that displays a consolidated list of all calls from all lines oldest at the top If you do not see the All Calls button your system administrator may have set up the primary line to automatically display all calls For information on your set up contact your system administrator Color LEDs indicate the line state Amber e5 Ringing call on this line Green amp Active or held call on this line Red en Shared line in use remotely The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right to left reading orientation such as Hebrew and Arabic 20 Handset with light strip The handset light strip lights up to indicate a ringing call flashing red or a new voice message steady red Phone with single line The w
98. g the incoming call The call gets put on hold automatically and the recording stops while you set up the conference call The recording restarts automatically when the conference call is established Step6 Press End Call to end the chaperoned call all parties are disconnected Uniform Resource Identifier Dialing amp You can place calls using Uniform Resource Identifier URI Dialing using the alphanumeric URI address as a directory number for example bob cisco com You must enter the URI address to select the contact The phone screen displays the call information for the URI call The phone stores the URI call information in the Call History and the Details page When you receive a call with a URI address the URI address is stored in your Call History Press Redial to call the most recently dialed URI address Depending upon how the administrator configures your phone you may see either the URI or the Directory Number DN displayed for the incoming call alerts call sessions and call history If the phone is set to display the DN but only the URI is available then the URI displays If the phone is set to display the URI and only the DN is available then the DN displays Note XY URI calls cannot be placed using the soft keypad To place an on hook call using a URI address you need to press the ABC softkey to switch the keypad mode To place an off hook call using a URI address the URI address must be stored in your
99. ging call Press Volume down once then let the incoming call go to the target number voicemail or predetermined number set up the system administrator Procedure To redirect an incoming ringing call while on another call use the Navigation pad to highlight the incoming call then press Divert Otherwise press Divert to redirect the current active call To redirect an incoming call while not on a call press Divert To redirect a held call first resume the call and then press Divert Transfer call to another number Transfer allows you to redirect a connected call from your phone to another number e You can redirect a single call to another number that you specify Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Basic operations A Toggle between calls before completing transfer e You can also connect two calls on one line or two different lines to each other without remaining on the line yourself Before completing a transfer procedure you can press Release or Cancel to cancel the transfer or you can press Swap to toggle between calls which allows you to speak privately with each party Procedure Step1 Start with an active call not on hold Step 2 Press Transfer La and do one of the following to enter the transfer recipient s phone number e Press the pulsing green session button of a held call right side e Enter the transfer recipient s phone num
100. he positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right to left reading orientation such as Hebrew and Arabic 19 Handset with light strip The handset light strip lights up to indicate a ringing call flashing red or a new voice message steady red Phone with single line The way that your system administrator set up your phone determines what is displayed on your phone screen Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 jE Getting started Phone with multiple lines Ajali cisco 04 28 2009119 17 36024 A 1 36031 0 42 Q 2 36030 x 1 Header Displays the date time and information such as phone number about the selected line 2 Primary line label Displays the primary line phone information 3 Session label Displays information such as call status and duration about active calls associated with the selected line Calls are displayed in order of the oldest at the top to the newest The timer counts the call duration in minutes and seconds MM SS until the call exceeds 60 minutes Then the timer counts hours and minutes HH MM 4 New Call icon A touch sensitive icon you can press to make a new call 5 Softkeys Touch sensitive softkey options for the selected highlighted call only If you select a different call for example you press a feature button press
101. he timer counts hours and minutes HH MM 5 New Call icon Indicates you can press the corresponding session button to make a new call 6 Softkeys Softkey options for the selected highlighted call only If you select a different call for example you press a feature button press the Navigation pad or answer a ringing call the softkey options may change Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 jE Getting started Phone with multiple lines 9951 Phone with multiple lines 9951 The way that your system administrator set up your phone determines what is displayed on your phone screen If you have multiple lines you can use All Calls to view all calls on all lines Your system administrator can also set up your primary line key to automatically display all calls on all lines If you handle many calls at one time use Answer to answer the oldest incoming call without having to scroll down the call list and select the call For more information contact your system administrator 1 OWITI2097 2 03 pr 4085554567 Z 2 ETE Boris Schildkraut 4088881234 02 2811 BA ay of EN fmo in o nd 1234567890 09 160 Thomas Johnson z 4085553434 06 47 I Y 197160 1 Primary line label Displays information about the primary phone line Look for the blue icon on the line label to see whi
102. held state Your phone allows one active call at a time other calls are put on hold Hold works with your phone handset as well as with USB headsets Procedure To put a call on hold press the Hold gt hardkey The Hold icon displays and the line button pulses green To resume the highlighted call do one of these e Press Hold again e Press the pulsing green session button e Press the call session on the phone display applicable for Cisco Unified IP Phone 9971 only e Press Resume E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Basic operations Swap between active and held calls i e Press Select in the Navigation pad Swap between active and held calls Use the session buttons to swap between holding and connected calls Procedure If you have a held call and an active call press Session for the held call to resume that call and place the other call on hold automatically Put Call on Hold by Answering New Call If you are already on a call and receive a new call answering the new call puts the first call on hold automatically Answer the new call with one of the following methods Procedure Step1 Press the flashing amber Session button or press Session on the touchscreen applicable for Cisco Unified IP Phone 9971 only Step2 Navigate to the new call using the Navigation pad and either press Answer or Select Respond to hold reversion not
103. her call management features to help managers and assistants handle phone calls more effectively The IPMA call routing service intercepts calls that are made to managers and routes them to specified assistants to other managers or to targets defined by preconfigured call filters A manager can change the call routing dynamically IPMA has three key components Manager A manager is the user whose incoming calls are intercepted by the call routing service Assistant An assistant is the user who handles calls on behalf of a manager Assistant Console The assistant console is a desktop application that can be used by assistants to perform tasks and manage most features Your system administrator configures IPMA to function in shared line mode or in proxy line mode If your phone is configured in shared line mode the assistant phone and the manager phone share the same directory number In proxy line mode the assistant has a primary line and proxy lines to handle calls for managers Manager phones The manager phone makes all manager features available with the exception of Manager Configuration Managers access the Manager Configuration feature using the web Your system administrator provides the URL Use Manager Configuration to set the default assistant redirect target inclusive filters and exclusive filters To be designated a manager phone the phone must have a line with a directory number An intercom line is optional If an
104. hlight Add new filter and press Select The maximum number of custom filters is 20 If you have already created the maximum number of custom filters delete a filter before continuing with this procedure Press Select a second time to make the text editable The Show incoming call notification for selected lines screen with available phone lines displays Accept the default name for the new filter or enter a new one Select the lines to add to the new filter All available lines are displayed in the list If you require a line that is not in the list contact your administrator Click Apply To view the filter press Back Select active line filter Step 1 Step 2 Procedure On your phone select Applications gt Preferences Highlight Call notifications and press Select E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Advanced calling features Delete line filter i The currently available filter options display Step3 Highlight the filter to apply and press Select Step4 Create and manage your filters Select Applications gt Preferences gt Call notifications on your phone Delete line filter Procedure Step1 On your phone go to Applications gt Preferences Step2 Highlight Call notifications and press Select Step3 Highlight the filter to be deleted and press Delete The filter is deleted and no longer appears in the list of filters Duplicate line
105. icate and password Enter the password that your system administrator gave you Your username is derived from the certificate e Certificate If the phone uses only a certificate for authentication the Sign In screen does not appear and phone displays the status of the phone attempting the VPN connection When the power is lost or reset under some circumstances the stored credentials are cleared Step2 Select Sign In to connect If you press Cancel while the phone is attempting the connection the connection attempt stops and the Sign In screen appears again If you press Cancel again the VPN menu appears and shows the VPN Enabled field as Off The phone will not attempt a VPN connection again until you set the VPN Enabled field to On VPN connection settings The VPN window Applications gt VPN consists of these fields Enable or disable VPN If Auto Detect Network Connection is disabled toggle the VPN Enabled field to control the ability of the phone to attempt a VPN connection e Change credentials Select Change Credentials to change the user ID and password If the authentication is certificate only or VPN Enabled is Off the option is dimmed e View VPN status The VPN Status field displays Connected or Not Connected Cisco VXC VPN The Cisco VXC VPN provides integrated VPN functionality for Cisco Virtualization Experience Clients Cisco VXC 2111 and 2112 The feature enables VPN tunneling for the Cisco VXC 2111 and Cisco
106. ications Manager 10 0 jE Getting started Power Save and Power Save Plus 8 All Calls label Displays if the All Calls feature is enabled Press the corresponding button to display all calls on all lines Calls are displayed on the right side of the phone screen from the oldest at the top to the newest When you are on a call press All Calls once to select the current call or the first call on the list press All Calls twice to select the header With the header selected the softkeys that display are the same as those that display when the phone is idle This is useful for example if you have multiple calls on your phone and want to access the New Call softkey Using the All Calls feature is recommended highly if you have multiple lines on your phone 9 Primary line label Displays information about the primary phone line Look for the blue icon on the line label to see which line is selected In this case the primary line is selected and the information displayed is for the primary line only Your system administrator can also set up your phone so that the primary line key displays the same list as the All Calls button For more information contact your system administrator Power Save and Power Save Plus There are two levels of energy saving modes that your system administrator can set up e Power Save The phone display goes blank when not in use for a period of time reducing the power requi
107. ickup Allows you to answer a call on a phone that is outside your call pickup group by Using a group pickup number provided by your system administrator Dialing the number of the ringing phone Other Pickup Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed dial buttons for you Line Status indicators allow you to see if a line associated with a speed dial button is idle in use in a Do Not Disturb state or ringing Related Topics Line Status Indicators on page 82 Answer Call Using PickUp Procedure Step1 Perform one of the following actions e Press PickUp to transfer a ringing call within your pickup group to your phone e If you have multiple lines and want to pick up the call on a nonprimary line first press the desired line button then press PickUp If your phone supports autopickup you are connected to the call Step2 Ifthe call rings press Answer to connect to the call E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Basic operations Answer Call Using Group PickUp and Phone Number i Answer Call Using Group PickUp and Phone Number Procedure Step1 Perform one of the following actions e Press Group PickUp e If you
108. icons for an active call or call on hold and available softkeys Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 jE Getting started Buttons and hardware 2 Session buttons Each button corresponds with an active call or a call function When you press the button the action depends on the state of the phone e Active calls Press the button to take the default action for an active call For example press the session button for a ringing call to answer the call and press the button on aheld call to resume the call Session information such as caller ID and call duration appears on the phone screen next to the session button e Call functions When a session button is not being used for an active call it can be used to initiate functions on the phone as indicated by the adjacent phone screen icons For example press the session button to display missed calls take the phone off hook or dial your voicemail system with a Voicemail icon Color LEDs reflect the call state LEDs can flash blink on and off rapidly pulse alternately dim and brighten or appear solid glow without interruption i Flashing amber Ringing call Press this button to answer the call Solid green cS May be a connected call or an outgoing call that is not yet connected If the call is connected press this button to display the call details or the participants of a conference call
109. ied Video Camera Features The Cisco Unified Video Camera includes the following features Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 jE Cisco Unified Video Camera Camera Lens Shutter 197 183 1 LED Indicates the state of the camera as follows 2 Camera lens Swivels up and down to adjust the camera angle The lens shutter can close to block e Video transmitting Green Video transmission e Video muted Red 3 USB connector 4 Mounting pins Secures the camera to your Cisco Unified IP Phone The pins fit into the designated slots on top of the phone Camera Lens Shutter The camera lens shutter allows you to physically block video transmission from your camera E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Cisco Unified Video Camera Close camera lens shutter Close camera lens shutter 197011 Procedure Step1 To close the shutter rotate the lens clockwise Step2 To open the shutter rotate the lens counterclockwise Camera preferences Camera preferences allows you to set user preferences for the following items e Auto Transmit e Brightness e Viewing Areas Enable auto transmit When Auto Transmit Video is on the camera streams video automatically during calls When Auto Transmit is off video for each call is automatically muted howev
110. ification Hold Reversion notifies you when a call is left on hold A Hold Reversion notification is similar to a new call notification and includes these cues e Single ring repeating at intervals Flashing amber line button e Flashing message indicator on the handset e Visual notification on the phone screen Procedure Press the flashing amber line button or Answer to resume the held call Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 i Basic operations Determine if shared line is on hold Determine if shared line is on hold Ifa call on a shared line has been put on hold remotely by another user a pulsing red line button and the Hold Micon are displayed Remote hold When you place a call on hold while using a shared line the line button pulses green and the phone displays the Hold W icon When another phone places a call on hold the line button pulses red and the phone displays the Remote Hold icon Set up Call Back notification Procedure Step1 Press Callback while listening to the busy tone or ring sound Step2 Press Exit to exit the confirmation screen Step3 Press Dial to place the call again Call Park Call Park allows you to use your phone to park temporarily store a call which you can then retrieve from another phone such as a phone at a coworker s desk or in a conference room There are two ways you can park a call Park Al
111. intercom line is enabled the current active assistant is the target for the intercom If there are no active assistants no speed dial target exists for the intercom The manager accesses the Assistant Watch Intercept Call Divert and Transfer to Voice Mail features from the phone softkeys IPMA automatically logs in a manager when the Cisco IP Manager Assistant service starts To access Assistant Services the manager phone needs to subscribe to the Assistant Primary Phone Service You subscribe to services from the Application Menu Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 ai Advanced operations Manager phones Manager Status window The Manager Status window is divided into the Assistant Watch area and the Assistant and Features area The Assistant Watch area is located at the top of the status window and displays the caller ID as well as the elapsed time for an active call handled by an assistant The Assistant and Features area displays icons to indicate the presence of an active assistant and icons to display the status of manager features If a feature is turned off the feature icon displays a red barred circle XY Note In shared line mode the Assistant Watch area is hidden and only Do Not Disturb is available in the Assistant and Features area Assistant Watch status messages are displayed in the title bar of the Assistant Watch area Tab
112. ion that you have an incoming call When DND is enabled your incoming calls forward to another number such as your voicemail if it is set up and the call is not saved or listed in your Call History The DND feature affects all lines on a phone The feature does not affect intercom or 911 calls You can change your DND options from the Self Care Portal For information on customizing your Do Not Disturb options see the Cisco Unified Communications Self Care Portal User Guide located at http www cisco com en US products sw voicesw ps556 products_user_guide_list html Turn DND on and off Procedure Step1 Press DND to turn on DND Visual confirmation displays briefly Step2 Press DND again to turn off DND Visual confirmation displays briefly Malicious Call Identification Malicious Call Identification MCID allows you to identify an active call as suspicious which initiates a series of automated tracking and notification messages Trace suspicious call Procedure Press Report Caller to send a silent notification message to your system administrator When the silent notification message is sent your phone provides both a visual and audible confirmation Extension Mobility Cisco Extension Mobility EM allows you to configure a Cisco Unified IP Phone as your own temporarily After you sign in to EM the phone adopts your user profile including your phone lines features established services and web based settings Your syst
113. ions Manager 10 0 m Getting started Phone Connections for Cisco Unified IP Phone 9971 CT 3 fo a pR LTN DC adapter port DC48V 7 Analog headset connection optional AC to DC power supply optional for the 8 USB port network port connection but required for a Wi Fi connection AC power wall plug optional 9 Anti theft security lock connector lock optional Network port 10 100 1000 SW with 10 Camera pin holes for Cisco Unified IEEE 802 3af and 802 3at power enabled Video Camera Computer port 10 100 1000 PC connection 11 Secure Digital I O SDIO slot not used for this release Handset connection The following picture shows the side of the phone J Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Getting started L Note Wireless connection and Bluetooth 1 USB port 3 Speaker port for output to optional external speakers 2 Accessory connector for example for connecting 4 Microphone port for input from optional external a Cisco Unified IP Phone Expansion Module microphone Each USB port supports the connection of up to five supported and nonsupported devices Each device connected to the phone is included in the maximum device count For example your phone can support five USB devices such as three Cisco Unified IP Color Key Expansion modules one hub an
114. ive USB devices such as three Cisco Unified IP Color Key Expansion modules one hub and one other standard USB device Many third party USB products count as multiple USB devices for example a device containing USB hub and headset can count as two USB devices For more information see the USB device documentation Buttons and hardware Your phone provides quick access to your phone lines features and call sessions e Programmable feature buttons left side Use to view calls on a line or access features such as Speed Dial or All Calls These buttons are also called feature buttons e Session buttons right side Use to perform tasks such as answering a call resuming a held call or when not being used for an active call initiating phone functions such as displaying missed calls Each call on your phone is associated with a session button Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 jE Getting started Buttons and hardware 194674 1 Phone screen Shows information about your phone including directory number call information for example caller ID icons for an active call or call on hold and available softkeys J Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Getting started Buttons and hardware Session buttons Each button corresponds with an active call o
115. ivert No The iDivert softkey does not display Line Filters Partial Lines are supported but cannot be shared Park Monitoring No The Park softkey does not display Barge No You see the message That feature is not currently available Enhanced Message Waiting No Message count badges do not Indication appear on the phone screen Only the Message Waiting icon displays Directed Call Park No The softkey does not display E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Advanced operations WLAN Sign in i Feature Supported Notes BLF Line Status Yes BLF Speed Dial Hold Reversion No Calls remain on hold indefinitely Remote Hold No Calls appear as Local Hold calls Meet Me No The Meet Me softkey does not display PickUp No The softkey causes no action Group PickUp No The softkey causes no action Other PickUp No The softkey causes no action Malicious Call ID No The softkey causes no action QRT No The softkey causes no action Hunt Group No The softkey causes no action Intercom No The softkey causes no action Mobility No The softkey causes no action Privacy No The softkey causes no action Call Back No The Call Back softkey does not display Shared line Yes Video Yes Video conference is not supported BLF Speed Dial Yes When your phone loses connectivity your
116. k Reversion calls that are in an alerting state Incoming calls always have priority over Held or Park Reversion calls When you get a call you see a notification window on the phone screen called a call toast The call toast remains visible for a preset amount of time If an incoming call has been call forwarded from another phone you may see additional information in the call toast to identify that the call has been forwarded You can use Custom Line Filters to filter incoming calls You can create up to twenty custom line filters or use the preset filters For more information contact your system administrator Answer oldest call first Answer allows you to answer the oldest call that is available on all line appearances on your phone including Hold Reversion and Park Reversion calls that are in an alerting state Incoming calls always have priority over Held or Park Reversion calls Your system administrator sets up the Answer button depending on your call handling needs and work environment Typically the Answer is set up if you have multiple lines When you get a call you see a notification window on the phone screen called a call toast The call toast remains visible for a preset amount of time Your system administrator sets up the default time Your administrator can also enable an interactive notification alert window called an Actionable Incoming Call Alert that enables you to directly answer dismiss or divert a call I
117. le 2 Assistant Watch messages Message Assistant Watch On Assistant Watch is on but no connected or incoming calls are being redirected to the assistant at this time Assistant Watch Off Assistant Watch is off To toggle it on press Set Watch Call from followed by caller ID An incoming call was redirected to the assistant and is currently ringing on the assistant s phone The manager can intercept the call Caller ID and a timer The assistant answered the incoming call The timer begins when the assistant answers or otherwise handles the call Filtering Down Call Filtering is unavailable at this time Related Topics Subscribe to Assistant Primary Phone Service on page 107 Manager Settings menu The following table describes the manager phone options configured in the Manager Settings menu Table 3 Manger Settings menu options Menu Option Description Filter Toggles call filtering off and on Filter Mode Toggles between Inclusive or Exclusive filters E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Advanced operations Assistant phones Menu Option Description Assistant Displays the active assistant The manager can select other available assistants from this option See Select Assistant on page 107 Alert Tone Toggles alert off and on Alert tone plays an audio alert to incoming c
118. lect Preferences Select Font Size Choose Huge Large Medium or Small Press Return to return to the Preferences screen Phone services Phone services can include special phone features network data and web based information such as stock quotes and movie listings You must subscribe to a phone service using the Self Care Portal before you access it on your phone For more information contact your system administrator If only one service is set up the service opens by default If more than one service is set up select an option from the menu Select a service by using one of these feature buttons sas Feature button that your system administrator sets up Messages i Applications aa Contacts For information on Cisco Unified Communications Self Care Portal see the Cisco Unified Communications Self Care Portal User Guide located at http www cisco com en U S products sw voicesw ps556 products _ user_guide_list html Line settings Line settings affect a specific phone line directory number on your phone Line settings can include call forwarding visual and audio message waiting indicators voice message indicators ring patterns and other line specific settings You can change your line settings using the Cisco Unified Communications Self Care Portal For information see the Cisco Unified Communications Self Care Portal User Guide located at http www cisco com en US products sw voicesw p
119. lephony network using the following diagram E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Getting started Phone Connections for Cisco Unified IP Phone 9951 i i a a 4 _ G LTN 1 DC adapter port DC48V 6 Handset connection 2 AC to DC power supply optional for the 7 Analog headset connection headset optional network port connection but required for a wifi connection 3 AC power wall plug optional 8 USB port 4 Network port 10 100 1000 SW with 9 Anti theft security connector lock optional IEEE 802 3af and 802 3at power enabled 5 Computer port 10 100 1000 PC connection 10 Camera pin holes for Cisco Unified Video Camera The following picture shows the side of the phone Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 jE Getting started A Bluetooth 1 USB port 3 Speaker port for output to optional external speakers 2 Accessory connector for example for 4 Microphone port for input from optional external connecting a Cisco Unified IP Phone Expansion microphone Module L Note Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone Each device connected to the phone is included in the maximum device count For example your phone can support five USB
120. ll and select Call History Select a call record or group and press Details You may need to press the More softkey first When you are on a call record you can also press the right arrow on the Navigation pad to display the call details may be reversed on phones that use a right to left mode such as for Arabic e For each individual call the Details screen displays the line information in the upper right corner such as Line 5782 and the call name call number alternate number if available call disposition call type call duration and time of the call e For each call group the details shown are the same as for an individual call The only difference is that the multiple call related information is shown such as call disposition call type call duration and time of call because this is a group of calls Placed Received or Missed In a group of Missed calls individual records show no call duration For each multiparty or hunt group call the Details screen displays the line information in the upper right corner For the caller ID and number listed at the top of the screen displays the call name call number alternate number and the hunt group information if available Press Return to return to the Call History screen Press Exit to return to the Applications screen While on a connected call press Show Details to show the Call Details screen This screen displays single call information and call duration and
121. ll into a conference and add new participants Privacy Privacy allows you to prevent others who share your line from seeing information about your calls Privacy applies to all shared lines on your phone If you have multiple shared lines and Privacy is enabled others cannot view any of your shared lines If the phone that shares your line has Privacy enabled you can make and receive calls using the shared line as usual Set up Barge Alert By default the Barge Alert option is set to Off and you can barge into an eligible shared lined without receiving a prompt When the Barge Alert is set to On an alert prompt is displayed Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 m Advanced calling features Step 1 Step 2 Add yourself to call on shared line Procedure On your phone go to Applications gt Preferences At the Barge Alert menu item click On to enable the alert or Off to enable Barge By default the barge alert prompt is toggled Off Add yourself to call on shared line Barge allows you to add yourself to non private calls on a shared line You can convert the call into a conference and add new participants Procedure Press the red Line button for the shared line You are added to the call Enable Privacy on Shared Line Step 1 Step 2 Procedure Press Privacy to enable the feature Visual confirmation displays on your phone screen for as
122. long as the feature is enabled Press Privacy again to turn off the feature Toggle Prompt for Barge Step 1 Step 2 By default the Barge Alert option is set to Off and you can barge into an eligible shared lined without receiving a prompt When the Barge Alert is set to On an alert prompt is displayed Select Yes to barge into the call or No to cancel the barge For more information contact your administrator Procedure On your phone go to Applications gt Preferences At the Barge Alert menu item click On to enable the alert or Off to enable Barge By default the barge alert prompt is toggled Off E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Advanced calling features Dismiss Barge Alert prompt window i Dismiss Barge Alert prompt window When the Prompt for Barge feature is enabled on your phone you see a pop up window when you start to barge into a call Procedure Press No to cancel the barge or press any line or session key The Barge Alert prompt window closes Note The alert closes automatically if the phone opens a new window if a new alert window opens or if the current session is no longer available for barge Call Chaperone Call Chaperone allows an authorized Call Chaperone user the chaperone to supervise chaperone and record a call Chaperoned calls have a minimum of three parties the calling party the chaperone and the called
123. lows you to park an active call that you answered on your phone and retrieve it using another phone in the Cisco Unified Communications Manager system E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Basic operations Park and retrieve call using Call Park Directed Call Park Allows you to park and retrieve an active call in two different ways e Assisted Directed Call Park A lows you to park an active call using a feature button which your system administrator sets up as a speed dial line With this type of directed call you can monitor the status of the line in use idle or Do Not Disturb using Line Status indicators e Manual Directed Call Park Allows you to park an active call by transferring it to a Directed Call number which your system administrator sets up You retrieve the call at another phone by dialing a park retrieval prefix number provided by your system administrator and then dialing the Directed Call number you used to park the call Your system administrator sets up either the Directed Call Park or the Park feature on your phone but not both Related Topics Line Status on page 82 Park and retrieve call using Call Park Procedure Step1 During a call press Park then hang up Your phone displays the number where the system parked the call The parked call is put on hold and you can press Resume to resume the call on your phone Step2 Fro
124. m Advanced calling features Switch mobile call to desk phone Switch mobile call to desk phone Procedure Step1 Select a line on your desk phone Step2 Hang up the call on your mobile phone to disconnect the mobile phone but not the call Step3 Press Resume on your desk phone within five to 10 seconds and start talking on the desk phone Hand off call from mobile phone to desk phone Procedure Step1 While on your mobile phone enter the access code for the hand off feature For more information contact your system administrator Step2 Hang up the call on your mobile phone to disconnect the mobile phone but not the call Step3 Press the Answer softkey on your desk phone within 10 seconds and start talking on the desk phone For more information contact your system administrator The Cisco Unified devices that share the same line display a Remote In Use message Line Status Line Status indicators allow you to view the state of a phone line that is associated with a speed dial button Your system administrator sets up Line Status indicators on your phone Line Status Indicators Line Status indicators show the state of a line Icon Indicator S Line is in use Line is idle E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Advanced calling features Custom line filters Icon Indicator se Line is ringing Only for C
125. m any other Cisco Unified IP Phone in your network enter the number where the call is parked to retrieve the call Step3 Ifyou do not retrieve the call within a certain amount of time set by your system administrator you receive an alert tone at which time you can e Press Answer to answer the call on your phone e Retrieve the call from another phone If you fail to retrieve or answer the call within a specified amount of time the call is redirected to another destination set up by your system administrator such as voicemail If the call gets redirected it can no longer be retrieved by using Call Park Park call using Assisted Directed Call Park If you fail to retrieve or resume the call within a specified amount of time the call is directed to another destination set up by your system administrator such as voicemail If the call gets redirected it can no longer be retrieved by using Call Park Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Basic operations A Park call using Manual Directed Call Park Step 1 Step 2 Step 3 Procedure During a call press Directed Call Park on a line that displays an idle Line Status indicator Retrieve the call from any other Cisco IP Phone in your network as follows a Enter the park retrieval prefix b Dial the Directed Call number If you do not retrieve the call within the time that your system administrator has s
126. n in to personal directory Possible Cause It has not been set up by your system administrator or your system administrator may have set up your phone so that the Primary Line button performs the All Calls function Solution Contact your system administrator to enable the All Calls feature for you or check with your administrator about the Primary Line button functionality Cannot sign in to personal directory Problem You are unable to sign in to your personal directory Possible cause e You are using your password to sign in not your personal identification number PIN e Your PIN needs to be reset Solution e Use your PIN not your password e Contact your system administrator Cannot access Self Care Portal Problem You are unable to access your Self Care Portal Possible cause Your password needs to be reset or your administrator may have changed your access to the pages Solution Contact your system administrator Security Error message Problem Your phone displays Security Error E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Troubleshooting Report phone problems i Cause Your phone firmware has identified an internal error Solution If the message persists contact your system administrator Report phone problems Step 1 Step 2 Step 3 Your system administrator may temporarily configure your phone with the Qu
127. nce e Use shielded cables for the external device or use cables with a better shield and connector Shorten the length of the external device cable e Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of external devices cables and connectors A Caution In European Union countries use only external speakers microphones and headsets that are fully compliant with the EMC Directive 89 336 EC Bluetooth Wireless Headset Performance The Cisco IP Phones support Bluetooth Class 2 technology when the headsets support Bluetooth Bluetooth enables low bandwidth wireless connections within a range of 30 feet 10 meters The best performance is in the 3 to 6 foot 1 to 2 meter range You can connect up to five headsets but only the last one connected is used as the default Because there can be potential interference issues Cisco recommends that you move 802 11b g devices Bluetooth devices microwave ovens and large metal objects away from the wireless headset For a Bluetooth wireless headset to work it does not need to be within direct line of sight of the phone but some barriers such as walls or doors and interference from other electronic devices can affect the connection Power Information Connect your Cisco IP phone to your LAN using a CATSe Ethernet cable to enable full functionality of your Cisco IP phone If your Ethernet port is equipped with
128. ndicate the line name or number for which the call history is displayed If set up by your administrator you see icons beside each Call History entry The icon shows the status Unknown Idle Busy or DND of the person who made the call For each call record or call group an icon to the left of the caller ID shows the call type Received e Sar d Placed E Missed ama If the caller ID is unavailable Unknown is displayed and the phone number is listed Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Call history View call history Calls for the same caller ID and phone number are grouped together only when if they occur in chronological order and do not have calls associated For each group the time of the latest call and the number of calls such as 3 are displayed Incoming Received and outgoing Placed calls are grouped together e Missed calls are grouped together in a separate group For each individual call record or call group the phone number is listed in blue and is contact sensitive for touch dialing Hunt group and multiparty calls show an icon to the right of the caller ID that differentiates the call from a normal call and these calls are not grouped even when they are next to each other in the list A plus symbol on entries in call history redial or call directory indicates that your phone is set up to list inte
129. nt size 115 Phone services 116 Line settings 116 CHAPTER 10 Cisco Unified Video Camera 117 Install Cisco Unified Video Camera 117 Mount Camera on Phone 117 Mount Camera on Monitor 118 View camera details 119 Cisco Unified Video Camera Features 119 Camera Lens Shutter 120 Close camera lens shutter 121 Camera preferences 121 Enable auto transmit 121 Adjust camera brightness 122 Adjust camera view area 122 Access preview video 123 Enable Video 123 Reset camera 124 CHAPTER 11 Accessories 125 Accessory list 125 Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Contents View Accessories List 126 View Accessories details 126 USB Devices 127 Set Up Wideband for Analog Headset 127 Bluetooth headsets 128 Add Bluetooth accessory 129 Connect Bluetooth accessory 129 Turn on Bluetooth 130 Disconnect Bluetooth accessory 130 Delete Bluetooth accessory 130 Cisco Unified IP Color Key Expansion Module 131 Cisco Unified IP Color Key Expansion Module Features 132 Place Call on Key Expansion Module 133 Configure buttons 133 Adjust brightness 134 CHAPTER 12 Frequently asked questions 135 Why can t I see all active calls on my phone 136 How do I redirect an incoming call 136 How do I silence a ringing call if I m on a call 136 How do I resume a call that is on hold 136 What is the difference between buttons on the left and those on the right of the screen 137 Why do so
130. number from call history Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Clear call Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Call History Highlight the call record that you want to edit Press EditDial You may need to press More first Press the right or left arrow on the Navigation pad to move the cursor to the desired location Press to delete numbers on the left of the cursor Enter numbers using the phone keypad Press Call to dial the new edited number Press Return to return the Call History screen history Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Call History Press Clear List to clear the entire call history on the phone You may need to press More first Confirm the list clearing by pressing Delete or press Cancel Press Exit to return to the Applications screen Delete call record from call history Step 1 Step 2 Step 3 Step 4 Step 5 Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Call History Highlight the individual call record or call group that you want to delete To delete an individual call record press Delete You may need to press More first To delete a call group press Delete to delete all calls in the group Cisco Unified IP Phone 896
131. ocedure Press Applications Select the Assistant Service menu option and press Open Select Assistant Login and press Open The Assistant Login window opens Enter your User ID Enter your PIN Press Submit E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 CHAPTER 9 User preferences e Adjust phone screen brightness page 113 e Adjust headset sidetone page 114 e Change ringtone page 114 e Change wallpaper page 115 e Change font size page 115 e Phone services page 116 e Line settings page 116 Adjust phone screen brightness Step 1 Step 2 Step 3 Step 4 You can adjust your phone screen brightness level Procedure Press Applications gt Use the Navigation pad and Select to scroll and select Preferences Select Brightness e To increase brightness press the right arrow on the Navigation pad To decrease brightness press the left arrow on the Navigation pad Press Save to set the brightness or press Cancel to exit Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E User preferences Adjust headset sidetone Adjust headset sidetone Step 1 Step 2 Step 3 Step 4 If your system administrator has sets the Headset Sidetone Controls feature for your phone you can specify the volume of your headset from your phone Procedure Press Applications Lo Use the Navig
132. oftkey do page 141 e What happens in video when I put a call on hold page 141 e What do the light colors on my Cisco Unified Video Camera indicate page 142 e How do I close the shutter on my Cisco Unified Video Camera page 142 e Why does the video on my Cisco Unifed Video Camera appear to dark page 142 e Why does my phone not wake up page 142 e What do four rings in succession mean page 143 Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Frequently asked questions Why can t I see all active calls on my phone e Why can t I turn on VXC page 143 e Why is the VXC VPN status Not Connected page 143 e Why does VXC show a Session Lost error page 144 Why can t see all active calls on my phone Question Why can t I see all the active calls on my phone Answer When there are more calls than available session buttons on the phone you can scroll using the Navigation pad to see them Calls are sorted from oldest to newest with the oldest call at the top of the list How do redirect an incoming call Question How do I redirect an incoming call when I am on a call Answer To redirect an incoming ringing call while on another call use the Navigation pad to highlight the incoming call and then press Divert Otherwise press Divert to redirect the current active call How do silence a ringing call if l m on a call Question Ho
133. old If both calls are on hold resume one call and then 1 Press Conference e gt 2 Press the line button for the other held call The conference begins The conference is established on the line that had the active call Where should mount my Cisco Unified Video Camera Question Should I mount my Cisco Unified Video Camera on my phone or on my computer monitor Answer For casual video calling a camera mounted directly on the phone is recommended If you plan to turn to face your computer monitor often for example if you are presenting slides a camera mounted on monitor might be preferable Experiment with both and see what works best for you If you prefer to mount your camera on your computer monitor ask your system administrator for a camera mounting clip and USB extension cable How can prevent theft of my Cisco Unified Video Camera Question How can I keep my Cisco Unified Video Camera secure to prevent theft E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Frequently asked questions Why are all calls not present on my video phone i Answer If you are concerned about theft you can place the camera in a locked drawer when not in use If you plan to remove the camera regularly for this reason consider attaching the camera to a USB extension cable available from your system administrator rather than mounting the camera directly on the phone
134. one when you are talking on another call e Call Waiting tone single beep Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Basic operations Step 1 Step 2 Step 3 Step 4 Manage calls e An amber flashing line button This feature is configured by the administrator Procedure To answer the ringing call press the flashing amber session button or press Answer to answer the call You can also use the Navigation pad and scroll to the call and press Select to answer it Your phone puts the original call on hold automatically and connects the ringing call If the call is on a different line you must first press the line button or All Calls if available to display the ringing session and then answer the call If the call is on the same line and not visible as there are many calls then you must scroll to display the sessions If a programmable feature button is set up by your system administrator to answer calls you can press the feature button to answer a ringing call regardless of the line of the call or the line that is currently visible The phone automatically switches the line to display the call Manage calls Divert call Step 1 Step 2 Step 3 Divert allows you to send an active or ringing call to your voicemail system or to a predetermined phone number For more information contact your system administrator You can silence the incoming rin
135. onfigured Status Step4 Press Setup to configure the selected accessory for your phone Step5 Press Exit to return to the Applications screen USB Devices Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone Each device connected to the phone is included in the maximum device count For example your phone can support five USB devices such as three Cisco Unified IP Color Key Expansion modules one hub and one other standard USB device on the side port and five additional standard USB devices on the back port Many third party USB products contain more than one USB device and thus count as more than one device For example a third party USB device may contain an internal hub and a headset and thus count as two USB devices If you use a USB hub and remove the USB cable from the phone or device port during an active call it may cause your phone or device to reboot For more information contact your system administrator Set Up Wideband for Analog Headset Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Accessories A list of phone accessories displays Select Analog Headset and press Setup The phone screen displays the wideband status for the analog headset To enable wideband for the analog headset press Turn On To disable wideband for the analog headset press Tu
136. ou see a message to remind you that your phone is about to power down To keep the phone active you need to press OK in the message or any key on the phone If you do not press the button or any key your phone powers down If your phone is active for example on a call your phone waits until it has been inactive for a period of time before telling you of the pending power shutdown Before the shutdown happens you see a message to remind you that your phone is about to power off After your phone goes to sleep press Select to wake up your phone After the phone is inactive for a period of time a message displays to alert you that the phone is about to power down At the configured wake time your phone powers up Wake and sleep times are also linked to the configured days that you normally work If your requirements change for example your work hours or work days change contact your system administrator to have your phone reconfigured For more information about EnergyWise and your phone contact your system administrator information You can access the Cisco website at this URL http www cisco com Within the Cisco website you can find the following information e Cisco Unified IP Phone 9951 and 9971 quick reference cards quick start guides and end user guides http cisco com en US products ps10453 products_user_guide_list html e Cisco Unified IP Phone 8961 quick reference cards quick start guides and end user guides http
137. our phone rings and the line button flashes amber e Your coworker s phone rings and the line button flashes amber e When your coworker has a call on the shared line e The shared line button on your phone appears solid red to indicate that the line is in use remotely e The coworker s call displays on your screen unless your coworker has Privacy enabled e If you put the call on hold e Your line button pulses green e Your coworker s line button pulses red e You or the coworker can join a call on the shared line using the Barge feature Barge converts the call into a conference To barge press the red session button for the remote in use call on the shared line Feature buttons and softkeys Depending on how your system administrator set up your phone some features included in this guide may not be available to you The following table provides information about some of the features that are available on softkeys and dedicated feature buttons and some that your system administrator can set up on programmable feature buttons Features that appear on softkeys are set up by your system administrator Feature name Dedicated feature Programmable Softkey button feature button Alert Calls X All Calls X Answer X Assured Services for SIP Lines X Call Back X X Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 O Advanced operations A
138. r Status menu The following information is displayed in the Assistant Manager Status menu e Assistant status indicates if the assistant is online or offline e Manager list displays the call status line number and call information for each associated manager Softkeys are used to access and manage a variety of assistant tasks The following table describes the softkeys available in the Assistant Manager Status menu Table 6 Softkeys in the Assistant Manager Status window Softkey Description More Switches among pages Press this key if a required key is not visible E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Advanced operations Assistant phones i Softkey Description Select Selects the highlighted manager from the list of managers and opens the Manager Settings window Answer Answer an incoming call for the corresponding manager Exit Exits the Assistant Service Redirect Immediately diverts incoming connected or on hold call to the corresponding manager the default or to another preset directory number TransVm Sends an incoming connected or on hold call to that manager s voice mailbox InterCom Enables the assistant to speak to a manager on an intercom line GoOffLine Takes the assistant offline If another assistant is configured for the manager and if that assistant is online then that assistant become
139. r a call function When you press the button the action depends on the state of the phone Active calls Causes the phone to take the default action for an active call For example if you press the session button for a ringing call the call is answered and if you press the button on a held call the call resumes Session information such as caller ID and call duration appears on the phone screen next to the session button e Call functions When a session button is not being used for an active call it can be used to initiate functions on the phone as indicated by the adjacent phone screen icons For example press the session button to display missed calls take the phone off hook or dial your voicemail system with a Voicemail icon Color LEDs reflect the call state LEDs can flash blink on and off rapidly pulse alternately dim and brighten or appear solid glow without interruption i Flashing amber en Ringing call Press this button to answer the call Solid green e May be a connected call or an outgoing call that is not yet connected If the call is connected press this button to display the call details or the participants of a conference call If the call is not yet connected press this button to end the call Pulsing green Cm Held call Press this button to resume the held call Solid red e gt Shared line is in use remotely Press this button to barge into call if Barge is enabled Pulsing red e Share
140. r administrator sets up the Auto Answer feature to work with either your speakerphone or headset For more information contact your administrator Procedure Step1 When your phone is set up to autoanswer calls using your headset a To answer calls automatically with a headset prepare your phone in the following way Ensure that your headset is connected to the phone i Ensure that the headset button Q is illuminated When you get a call the call answers automatically and you interact with the caller using the headset h To end calls or make calls use the buttons and softkeys Do not use the headset button Gp If you do not want calls to automatically answer on your headset press the headset button to turn off the headset and use the handset or speakerphone to make and answer calls Step2 When your phone is set up to autoanswer calls using the speakerphone a To answer calls automatically on the speakerphone prepare your phone in the following way Ensure that the headset button Q is not illuminated e Leave the handset in the cradle When you get a call the call answers automatically and you interact with the caller using the speakerphone D If you do not want calls to answer automatically on your speakerphone press the headset button to make and answer calls using a headset or the handset Respond to call waiting notification Call Waiting provides the following to notify you that a new call is ringing on your ph
141. radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which is found by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment or devices Connect the equipment to an outlet other than the receiver s e Consult a dealer or an experienced radio TV technician for assistance Cisco product security overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately Further information regarding U S export regulations may be found at http www bis doc gov index php regulations export administration regulations ear Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Product Safety and Security
142. rd All Step2 Enter a phone number or select an entry from the Call History list Depending on how your voicemail system is set up you may be able to press Messages ei to forward all calls to voicemail Visual confirmation displays for a few seconds to confirm the number to which your calls will be forwarded Step3 To verify that your calls are forwarded look for Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 m Basic operations Mute phone Step 4 K7 i A Forward All on icon in the line label The forwarding information in the header To cancel call forwarding press Forward Off Mute phone Step 1 Step 2 Hold call Step 1 Step 2 Mute allows you to block audio input for your handset headset and speakerphone so that you can hear other parties on the call but they cannot hear you When the Separate Audio and Video Mute feature is enabled you mute the audio but continue to transmit a video image when you press Mute during a video call This allows the other parties to see you but not to hear you When this feature is disabled you mute both the audio and the video image when you press Mute during a video call The Separate Audio and Video Mute feature is disabled by default See your administrator to have it enabled Procedure Press Mute to turn Mute on Press Mute again to turn Mute off Hold allows you to put an active call into a
143. re in picture position Procedure Step1 Press PIP to move the PIP window to a different quadrant of the screen Step2 To disable PIP press PIP five times View phone information The Phone Information window displays the following information about your phone e Host Name Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Basic operations Sign in to Cisco Unified Communications Self Care Portal Step 1 Step 2 Step 3 e IP Address some phones display IPv4 Address and IPv6 Address e MAC Address e Active Load e Last Upgrade e Active Server e Stand by Server Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Phone Information Press Exit softkey to return to the Applications screen Sign in to Cisco Unified Communications Self Care Portal Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Your phone is a network device that can share information with other network devices in your company including your personal computer You can use your computer to sign in to the Cisco Unified Communications Self Care Portal where you can control features settings and services for your phone For example you can manage your phone display language set up services add entries to your personal address book and set up speed dial codes Before you can access any of your options such as Speed Dial or Personal
144. re information see the Cisco Unified Communications Self Care Portal User Guide located at http www cisco com en US products sw voicesw ps556 products_user_guide_list html E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Contacts Sign in and out of personal directory Sign in and out of personal directory Step 1 Step 2 Step 3 Step 4 Procedure Press Contacts Gc Select Personal Directory Enter the user ID and PIN and press Submit Select Log Out press Select and then press OK Add personal directory entry Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Procedure Press Contacts cD Sign in to Personal Directory Select Personal Address Book The Search for an entry screen displays Press Submit Press New You may need to press More first Enter the nickname information You can also enter a name Press Phones and enter the phone numbers Make sure you include any required access codes such as 9 or 1 Press Submit to add the entry to your personal directory Search for entry in personal directory Step 1 Step 2 Step 3 Step 4 Procedure Press Contacts cD Sign in to Personal Directory Select Personal Address Book Select one or all of the following e Last Name Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Contacts A Dial number
145. rements e Power Save Plus The phone display goes blank turning the phone off and on at predetermined times The power to the phone is significantly reduced Power Save Depending on how your system administrator set up your phone the phone display may go into a power save mode the phone screen appears blank and the Select button is lit white To turn on the phone display press any button touch the blank phone screen or pick up the handset Power Save Plus Your Cisco IP Phone supports the Cisco EnergyWise EW program also known as Power Save Plus Your system administrator sets up sleep power down and wake power up times for your phone to save energy Ten minutes before the scheduled sleep time the Select button flashes and you receive a message that your phone will power off at a specific time If enabled by your system administrator you also hear your ringtone play The ringtone plays according to the following schedule e At 10 minutes before power off the ringtone plays four times e At 7 minutes before power off the ringtone plays four times e At 4 minutes before power off the ringtone plays four times E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Getting started Additional Additional information i e At 30 seconds before power off the ring tone plays 15 times or until the phone powers off If your phone is inactive idle at the sleep time y
146. rimary line only Header Displays the date time and other information such as phone number about the selected line If you are on a call and highlight the header instead of a call the displayed softkeys are the same as those that display when the phone is idle This is useful for example if you want to access the Forward All or New Call softkeys while you are on a call Session label with Connected Displays information such as call status and duration about a connected call associated with Call icon the selected line icons Session labels with Held Call Display information such as call status and duration about held calls associated with the selected line Calls are displayed on the right side of the phone screen from the oldest at the top to the newest Press the session button next to a Held Call icon to resume the held call for that session Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 jE Getting started Cisco Unified IP Phone 9951 5 Softkeys Softkey options for the selected call only If you select a different call for example you press a feature button or the Navigation pad or answer a ringing call the softkey options may change 6 Answer label Displays if your system administrator has assigned the Answer feature to the programmable feature button Press this label or the correspon
147. rn Off Press Return to return to the Accessories screen Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 m Accessories A Bluetooth headsets Bluetooth headsets For Cisco Unified IP Phone 9951 and 9971 only Your phone supports Bluetooth Class 2 technology when the headsets support Bluetooth You can add and pair up to five Bluetooth headsets to your phone but the last Bluetooth headset connected becomes the default for use with the phone The Cisco Unified IP Phone 9951 and 9971 support Bluetooth Class 2 technology when the headsets support Bluetooth Bluetooth enables low bandwidth wireless connections within a range of 30 feet 10 meters The best performance is in the 3 to 6 foot 1 to 2 meter range When using Bluetooth headsets with your phone these conditions apply e You can pair and connect up to five Bluetooth headsets to your phone but the last Bluetooth headset connected becomes the default for use with the phone e After a Bluetooth headset is connected turning it off and reconnects it to the phone The following instructions apply when using the Bluetooth headset If you have both a Bluetooth headset and an analog headset attached to the phone only one type of headset works at any time Using a USB headset disables both the Bluetooth and analog headset Enable the Bluetooth headset to disable the analog headset e Disable the Bluetooth h
148. rnational calls For more information contact your system administrator The received and placed calls from shared lines are logged in the Call History To view all the call history logs open the Call History screen The following table describes the call state icon and tag for shared lines Call state Call icon Tag Locally placed calls 7 Placed Locally received calls t Received Remotely placed calls to Remote Placed Remotely received calls t Remote Received Missed calls Missed a Your Call History list displays the status of monitored lines if the feature is enabled by your system administrator Each call history item in the Call History lists displays an icon to identify the state of the line The following states are available e Unknown e Idle Busy DND View call history Step 1 Procedure Perform one of the following actions E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Call history Step 2 Step 3 View call record details i Press All Calls Press Applications gt and select Call History Use the Navigation pad and Select button to scroll and select a call record or call group Press Exit to return to the Applications screen View call record details Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Procedure Press Applications em Use the Navigation pad and Select button to scro
149. s Select Video Press On Off softkey or Select button to toggle video on or off Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 m Cisco Unified Video Camera A Reset camera Reset camera Procedure Step 1 Press Applications gt Step2 Use the Navigation pad and Select button to scroll and select Accessories Step3 Select Cisco Unified Video Camera and press Reset The phone resets the default configuration of the Cisco Unified Video Camera Step4 Press Cancel to return to the Accessories screen E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 CHAPTER 1 1 Accessories Accessory list page 125 e View Accessories List page 126 e View Accessories details page 126 e USB Devices page 127 e Set Up Wideband for Analog Headset page 127 Bluetooth headsets page 128 e Cisco Unified IP Color Key Expansion Module page 131 Accessory list Your phone supports accessories from Cisco and third party manufacturers Accessory Type Cisco Unified IP Phone 8961 9951 9971 Cisco Accessories Cisco Unified IP Color Add on module X X X Key Expansion Module Cisco Unified Camera Add on module X X Virtual desktop infrastructure Add on module X X X VDI client Third Party Accessories Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communic
150. s a connected call on hold and toggles between an ongoing and held call 9 Transfer button Transfers a call 10 Keypad Allows you to dial phone numbers enter letters and choose menu items by entering the item number 11 Speakerphone button Selects the speakerphone as the default audio path and initiates a new call picks up an incoming call or ends a call During a call the button is lit green The speakerphone audio path does not change until you select a new default audio path for example by picking up the handset If external speakers are connected the Speakerphone button selects them as the default audio path 12 Mute button Toggles the microphone on or off during a call When the microphone is muted the button is lit red When muted you can hear the other parties on the call but they cannot hear you 13 Headset button Selects the headset as the default audio path and initiates a new call picks up an incoming call or ends a call During a call the button is lit green A headset icon amp 4in the phone screen header line indicates the headset is the default audio path This audio path does not change until you select a new default audio path for example by picking up the handset Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Getting started Buttons and hardware 14 Volume button Controls the handset
151. s the active assistant for the manager AsstSett Opens the Assistant Settings window The assistant uses this to configure settings See Assistant Settings menu on page 108 Related Topics Log in to IPMA service on phone on page 112 Set Divert Target on page 109 Assistant Settings menu on page 108 Manager Settings menu on page 106 Manager Settings menu on assistant phone The Manager Settings menu is used to manage applicable settings on behalf of each associated manager that appears in the manager list of the Assistant Manager Status window The available settings depend on whether your phone is configured in shared line mode or in proxy line mode In shared line mode only the Do Not Disturb feature can be set by the assistant In proxy line mode the Manager Settings menu on the assistant phone is similar to the Manager Settings menu on the manager phone Note that the assistant cannot specify the active assistant phone for the manager phone but Do Not Disturb and Divert Calls can be toggled by the assistant The assistant is also able to set the manager divert target for the selected manager If the divert target is set to be blank then the divert target is saved as ASSistant Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Advanced operations A Assistant phones Log in to IPMA service on phone Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Pr
152. s556 products_user_guide_list html E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 CHAPTER 1 O Cisco Unified Video Camera e Install Cisco Unified Video Camera page 117 e View camera details page 119 e Cisco Unified Video Camera Features page 119 e Camera Lens Shutter page 120 e Camera preferences page 121 e Reset camera page 124 Install Cisco Unified Video Camera The Cisco Unified Video Camera can be mounted on your Cisco Unified IP Phone 9951 or 9971 or it can be mounted on your computer monitor If you need help installing or positioning your camera contact your system administrator Mount Camera on Phone Procedure Step1 Remove the protective plastic from the camera lens and body Step2 On the phone remove the small plastic cover located on the topside of the phone display Step3 With your phone idle no calls slide the camera USB connector on the bottom of the camera into the Phone USB port on the back of the phone display As you do this pins on the underside of the camera fit into pinholes on the top of the phone display to further stabilize the camera Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Cisco Unified Video Camera A Mount Camera on Monitor 197012 Step 4 Look for the installation confirmation message on the phone screen Step 5 After installation is complete
153. sco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 ai Frequently asked questions A Why does VXC show a Session Lost error Why does VXC show a Session Lost error Question Why does VXC show a session los t or signal in another monitor error Answer This issue happens with VXC2111 in some scenarios Plug the monitor into display port 0 which is the furthest display port on the right from the phone s point of view E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 CHAPTER 1 Troubleshooting e Missing Alert Calls button page 145 e Missing All Calls button page 145 e Cannot sign in to personal directory page 146 e Cannot access Self Care Portal page 146 e Security Error message page 146 e Report phone problems page 147 e Document service requests and additional information page 147 Missing Alert Calls button Issue I would like to use the Alert Calls button but it is not on my phone Possible Cause It has not been set up by your system administrator Solution Contact your system administrator to enable the Alert Calls feature for you Missing All Calls button Issue I would like to use the All Calls button but it is not on my phone Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Troubleshooting A Cannot sig
154. shing LED on a Bluetooth accessory as an indication that it is discoverable For more information see the documentation from the Bluetooth accessory manufacturer For Cisco Unified IP Phone 9951 and 9971 only Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Accessories Select Add Bluetooth Accessory The phone searches for discoverable accessories that are supported When an accessory is found it is added to the list in the Adding Bluetooth Accessory screen Select the accessory and press Connect The phone automatically attempts to connect the accessory using a Bluetooth device PIN of 0000 If your accessory requires a different PIN and the Adding PIN screen appears enter the PIN for your accessory When the connection completes the Bluetooth active icon appears on the phone screen header and a checkmark appears next to the connected accessory Connect Bluetooth accessory Step 1 Step 2 Step 3 For Cisco Unified IP Phone 9951 and 9971 only Before You Begin Before you can connect a Bluetooth accessory it must be already added as an accessory to the phone Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Accessories Select a Bluetooth accessory and press Connect When the connection completes the Bluetooth active icon appears on the phone screen header and a checkmark appears next to the connected acce
155. show video 54 Hide softkeys in full screen video 54 Enable full screen video 55 Mute video 55 Swap views 55 Adjust picture in picture position 55 View phone information 55 Sign in to Cisco Unified Communications Self Care Portal 56 CHAPTER 4 Contacts 57 Corporate directory 57 Search and dial contact 57 Search and dial contact while on call 58 Personal directory 58 Sign in and out of personal directory 59 Add personal directory entry 59 Search for entry in personal directory 59 Dial number from personal directory 60 Edit personal directory entry 60 Delete personal directory entry 61 Fast Dial 61 Place Call with Fast Dial Button 61 Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Contents Fast dial codes with personal directory 61 Assign Fast Dial code to personal directory entry 62 Place call using fast dial code 62 Delete fast dial code 62 Cisco WebDialer 63 Use Cisco WebDialer with another online corporate directory 63 Change Cisco WebDialer preferences 63 Sign out of Cisco WebDialer 64 CHAPTER 5 Call history 65 Call history overview 65 View call history 66 View call record details 67 Filter call history 68 Dial from call history 68 Edit number from call history 69 Clear call history 69 Delete call record from call history 69 CHAPTER 6 Voicemail 71 Access voicemail 71 Check for Voice Messages 71 Listen to Voice Messages 72 CHAPTER 7 Advanced
156. ss Show Details Step2 Highlight the participant that you want to remove then press Remove Meet Me conference Meet Me allows you to call a predetermined number at a scheduled time to host or join a Meet Me conference The Meet Me conference begins when the host connects Participants who call the conference before the host has joined hear a busy tone and must dial again The conference ends when all participants hang up the conference does not automatically end when the host disconnects Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 m Advanced calling features A Host Meet Me conference Host Meet Me conference Procedure Step1 Obtain a Meet Me phone number from your system administrator Step2 Distribute the Meet Me phone number to participants Step3 When you are ready to start the meeting lift the handset to get a dial tone and then press Meet Me Step4 Dial the Meet Me phone number Join Meet Me conference Procedure Step1 Dial the Meet Me phone number that the conference host provided Step2 Ifyou hear a busy tone the host has not yet joined the conference In this case hang up and try your call again Speed Dial Speed Dial allows you to press a button and enter a preset code to place a call Before you can use Speed Dial features on your phone you must set up speed dial in the Self Care Portal Depending on setup your phone can support these Speed
157. ssory Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Accessories Turn on Bluetooth Turn on Bluetooth Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 If your system administrator has set up the Bluetooth feature for your phone you can turn it on and off from your phone For Cisco Unified IP Phone 9951 and 9971 only Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Preferences Select Bluetooth Press On The Bluetooth icon appears on the phone screen header Optional To add a Bluetooth accessory from this screen select Bluetooth again and press Add Accessory To turn off Bluetooth press Applications gt Use the Navigation pad and Select button to scroll and select Preferences Select Bluetooth Press Off The Bluetooth icon disappears from the phone screen header Disconnect Bluetooth accessory Step 1 Step 2 Step 3 For Cisco Unified IP Phone 9951 and 9971 only Procedure Press Applications gt Use the Navigation pad and Select button to scroll and select Accessories Select a Bluetooth accessory and then press Disconnect Delete Bluetooth accessory For Cisco Unified IP Phone 9951 and 9971 only E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Accessories Cisco Unified I
158. t the call Your administrator configures the Actionable Incoming Call Alert By default this actionable alert is disabled Note If both the Custom Line Filters and the Actionable Incoming Call Alert features are enabled actionable call alerts apply only to the lines that are covered by filters Answer Answer allows you to answer the oldest call that is available on all line appearances on your phone including Hold Reversion and Park Reversion calls that are in an alerting state Incoming calls always have priority over Held or Park Reversion calls Your system administrator sets up the Answer button depending on your call handling needs and work environment Typically the Answer is set up if you have multiple lines When you get a call you see a notification window on the phone screen called a call toast The call toast remains visible for a preset amount of time Your system administrator sets up the default time Your administrator can also enable an interactive notification alert window called an Actionable Incoming Call Alert that enables you to directly answer dismiss or divert a call If an incoming call has been call forwarded from another phone you may see additional information in the call toast to identify that the call has been forwarded Your system administrator controls the amount of Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Advanced operations
159. ted press this button to display the call details or the participants of a conference call If the call is not yet connected press this button to end the call Pulsing green Cm Held call Press this button to resume the held call Solid red Shared line in use remotely Press this button to barge into the call if Barge is enabled i Pulsing red e Shared line call put on hold remotely Press this button to resume the held call The positions of the session buttons and feature buttons can be reversed on phones that use a locale with a right to left reading orientation such as Hebrew and Arabic Back button Pi Returns to the previous screen or menu Release button Ends a connected call or session Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 jE Getting started Buttons and hardware 5 Navigation pad and Select button The four way Navigation pad allows you to scroll through menus highlight items and move within a text input field ofp The Select button center of the Navigation pad allows you to select a highlighted item disable the phone screen for cleaning or enable the phone screen if it is in power save mode The Select button is lit white when the phone is in Power Save or Power Save Plus mode Press the Select button to override Power Save and Power Save Plus mode 6 Conference but
160. tep1 Press Intercom Note Your phone enters whisper mode until the recipient accepts the intercom call If you are on an active call that call is placed on hold Step2 Listen for the intercom alert tone then begin speaking Step3 Press Intercom to end the call Place dialable intercom call Procedure Step1 Press Intercom Step2 Enter the intercom code Note Your phone enters whisper mode until the recipient accepts the intercom call If you are on an active call that call is placed on hold Step3 Listen for the intercom alert tone then begin speaking Step4 Press Intercom to end the call Receive intercom call Procedure Step1 When an intercom call comes to your phone you receive a message on your phone screen an audible alert and your phone answers the intercom call with mute activated You can handle the intercom call in one of these ways e Listen to the intercom caller in whisper mode Any current call activity you are already engaged in continues simultaneously In whisper mode the intercom caller cannot hear you Press Intercom to switch to connected mode In connected mode you can speak to the intercom caller Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Basic operations A Video calls Step2 Press Intercom to end the call Video calls The Cisco Unified IP Phones supports phone calls that contain video if present With these phones you
161. tep1 Press and hold star for at least 1 second The plus sign displays as the first digit in the phone number The corresponding tone stops to indicate that the has changed to a sign Step2 Dial the number Redial number Redial allows you to call the most recently dialed phone number Procedure Step1 To place a call from any phone line press Redial Step2 To place the call on a specific phone line select the line to obtain dial tone and press Redial Make priority call with login to SIP Depending on how your system administrator configures your phone system your phone might support making and receiving secure calls using the Assured Services for SIP Lines AS SIP feature With this feature routine calls are placed normally However during an emergency you can select a priority level that helps ensure the delivery of critical calls Depending upon how your telephone is configured you may be required to enter your login information also When you receive a priority call a precedence level icon displays next to the caller s name on your phone display For more information contact your system administrator E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Basic operations Procedure Step1 Retrieve the handset from the cradle Step2 Press the PrecLevel softkey Step3 Select a priority level for the call Make priority call without login to SIP
162. the image field E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Cisco Unified Video Camera Step 1 Step 2 Step 3 Step 4 Step 5 Access preview video i Procedure Press Applications 3 Use the Navigation pad and Select button to scroll and select Accessories Select Cisco Unified Video Camera Select View Area e To increase the camera viewing area press the right or up arrow on the Navigation pad e To decrease the camera viewing area press the left or down arrow on the Navigation pad Press Save to set the contrast or press Return to return to the Setup screen Access preview video Step 1 Step 2 Enable Video Step 1 Step 2 Step 3 Step 4 Preview Video allows you to see the view from your camera when you are not in a video call Use Preview Video before making video calls to help set up and position your camera effectively Procedure Press More Press Preview Video The Enable Video On Off settings in the phone menu controls the ability to control the video capability of the phone If you enabl video you identify the phone as being capable of sending and receiving video If you disable video your calls use only audio Your system administrator controls the ability to use video for calls Follow these steps to turn this feature on or off Procedure Press Applications Use the navigation pad and Select button to select Preference
163. ton Creates a conference call 7 Hold button Places a connected call on hold and toggles between an active and held call 8 Transfer button Transfers a call 9 Keypad Allows you to dial phone numbers enter letters and choose menu items by entering the item number 10 Speakerphone button Selects the speakerphone as the default audio path and initiates a new call picks up an incoming call or ends a call During a call the button is lit green The speakerphone audio path does not change until you select a new default audio path for example by picking up the handset If external speakers are connected the Speakerphone button selects them as the default audio path 11 Mute button Toggles the microphone on or off during a call When the microphone is muted the button is lit red When muted you can hear the other parties on the call but they cannot hear you 12 Headset button Selects the wired or wireless headset as the default audio path and initiates a new call picks up an incoming call or ends a call During a call the button is lit green A headset icon amp 4in the phone screen header line indicates the headset is the default audio path This audio path does not change until a new default audio path is selected for example by picking up the handset E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Getting started Phone with single line i
164. trademarks or registered trademarks of Cisco and or its affiliates in the U S and other countries To view a list of Cisco trademarks go to this URL http www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1110R 2013 Cisco Systems Inc All rights reserved CONTENTS CHAPTER 1 Getting started 1 Accessibility features 1 Cisco Unified IP Phone 8961 1 Phone Connections for Cisco Unified IP Phone 8961 1 Buttons and hardware 3 Phone with single line 7 Phone with multiple lines 9 Cisco Unified IP Phone 9951 10 Phone Connections for Cisco Unified IP Phone 9951 10 Bluetooth 12 Buttons and hardware 12 Phone with single line 9951 17 Phone with multiple lines 9951 18 Cisco Unified IP Phone 9971 19 Phone Connections for Cisco Unified IP Phone 9971 19 Wireless connection and Bluetooth 21 Buttons and hardware 21 Phone with single line 25 Phone with multiple lines 26 Power Save and Power Save Plus 28 Power Save 28 Power Save Plus 28 Additional information 29 CHAPTER 2 Phone setup 31 Connect footstand 31 Adjust phone display viewing angle 32 Adjust handset rest 33 Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Contents Secure the phone with cable lock 34 CHAPTER 3 Basic operations 35 Clean phon
165. w do I silence a ringing call if I m on a call Answer You can silence the incoming ringing call Press Volume down once and then let the incoming call go to the target number voice mail or predetermined number set up the system administrator How do I resume a call that is on hold Question How do I resume a call that is on hold E Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 Frequently asked questions What is the difference between buttons on the left and those on the right of the screen i Answer To resume a call on hold you can use any of the following methods e Press the pulsing green session button e Press the call session on the phone display for the Cisco Unified IP Phone 9971 only e Press Resume e Highlight the call by using the Navigation pad and press Select button Press Hold What is the difference between buttons on the left and those on the right of the screen Question What is the difference between the buttons on the left and those on the right of the screen Answer Your phone has feature buttons on the left and call session buttons on the right Use the feature buttons to access features such as speed dial or select a phone line Use call session buttons to perform call related tasks such as making a new call resuming a held call or checking your voicemail The positions of the session buttons and feature buttons can be rev
166. you do not select Do not display call information nor Disable Auto Close Note Ifyou select Do not display call information the Make Call Window is not displayed when you next use the phone If you select Disable auto close the call window does not automatically close after 15 seconds Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 E Contacts a Sign out of Cisco WebDialer Sign out of Cisco WebDialer Procedure Step1 Access the Make Call or Hang Up window Step2 Select Sign Out i Cisco Unified IP Phone 8961 9951 and 9971 User Guide for Cisco Unified Communications Manager 10 0 CHAPTER 5 Call history e Call history overview page 65 e View call history page 66 e View call record details page 67 e Filter call history page 68 Dial from call history page 68 Edit number from call history page 69 e Clear call history page 69 e Delete call record from call history page 69 Call history overview Call History allows you to view information about the last 150 calls on your phone The Call History lists individual calls and call groups chronologically from the most recent call to the oldest one If your phone has multiple lines calls on all lines are added together The oldest calls over the 150 call limit are dropped from the history In the Call History screen the line information such as Line 5623 displays in the upper right corner to i

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