MAXPRO-Net Software Installation Guide
Contents
1. 16 F CDW Building 388 Castle Peak Road Tsuen Wan N T Hong Kong www security honeywell com hk TEL 852 2405 2323 Honeywell Security France Parc Gutenberg 8 Voie La Cardon 91120 Palaiseau France www honeywell security fr TEL 33 01 64 53 80 40 Honeywell Security Italia SpA Via Treviso 2 4 31020 San Vendemiano Treviso Italy www honeywell com security it TEL 39 04 38 36 51 Honeywell Security Espana Mijancas 1 3a Planta P Ind Las Mercedes 28022 Madrid Spain www security honeywell com es TEL 34 902 667 800 Honeywell Video Systems Northern Europe Netwerk 121 1446 TR Purmerend The Netherlands www SecurityHouse nl TEL 31 299 410 200 Honeywell Video Systems UK Ltd Aston Fields Road Whitehouse Ind Est Runcorn Cheshire WA7 3DL UK www honeywellvideo com TEL 0844 8000 235 Honeywell Security South Africa Unit 6 Galaxy Park 17 Galaxy Avenue Linbro Park P O Box 59904 2100 Kengray Johannesburg South Africa www honeywell co za TEL 27 11 574 2500 Honeywell Security Deutschland Johannes Mauthe StraBe 14 D 72458 Albstadt Germany www honeywell com security de TEL 49 74 31 8 01 0 Honeywell Security Poland Chmielewskiego 22a 70 028 Szczecin Polska www ultrak pl TEL 48 91 485 40 60 Honeywell Security Czech Republic Havrankova 33 Brno Doln Her pice 619 00 Czech Republic www olympo cz TEL 420 543 558 111 Honeywell Security Slovakia Republic Vajnorska2. After MAXPRO Net was installed Windows OS was re installed with Retain File System Option Resolution Follow the steps below 1 Uninstall MAXPRO Net 2 Delete the MAXPRO Net folder in install directory eg C Program Files Honeywell 3 Re Install MAXPRO Net as per the recommended installation procedure 4 If this problem persists obtain new license from your Licensing issuing authority Rev C 31 HMXMU001145 10 06 4 3 3 License Expired No Reason Specified Setmax for MAXPRO Net xj e License expired Reason Please contact your License Manager to obtain a new License Reason This error is observed if unspecified error happens in the MAXPRO Net License manager Resolution Obtain new license from your Licensing issuing authority 4 4 SITE CODE IS EMPTY IN LICENSE TAB OF SETMAX CONFIGURATOR In specific instances the Setmax Configurator fails to display site code in the License Dialog as in the figure below x r License Status License Type Expired Site Code and Site Key Site Code Site Reason This error is observed if MAXPRO Net installed folder is tampered manually Resolution To obtain new license from your Licensing issuing authority the Site code can be copied from the LicenseManager log File in the installed directory Eg C Program Files Honeywell MAXPRO Net MaxNet LicenseManager log NOTE Scroll to the end of the LicenseManager Log f
3. Upon such termination Licensee shall immediately turn over to HONEYWELL all copies of the Licensed Programs and any documentation supplied in connection therewith Such remedy shall be in addition to and cumulative to any other remedies HONEYWELL may have at law or in equity with respect to such breach or non compliance 12 GENERAL This agreement is the complete and exclusive statement of the understanding of the parties hereto with respect to the transaction contemplated hereby and supersedes any and all prior proposals understandings and agreements This Agreement may not be modified or altered except by a written instrument signed by Licensee and an authorized representative of HONEYWELL its rights duties or obligations under this Agreement to any person or entity in whole or in part If any provision of this Agreement is invalid under any applicable stature or rule of law it is to that shall be governed by the laws of the State of New York and the sole venue for suit shall be in an appropriate state or federal court located in the State and City of New York The failure of HONEYWELL to exercise in any respect any rights provided for herein shall not be deemed a waiver of such right or any further Agreement may be brought more than two 2 years after the date such cause of action shall have arisen HONEYWELL shall have the right to collect from Licensee any expensed incurred including attorneys fees in enforcing its right under this agreeme
4. 142 83104 Bratislava Slovakia www olympo sk TEL 421 2 444 54 660 Honeywell Video Systems www honeywellvideo com 1 800 796 CCTV North America only HVSsu honeywell com Document HMXMUOO 1 145 10 06 Rev C 2006 Honeywell International Inc All rights reserved No part of this publication may be reproduced by any means without written permission from Honeywell Video Systems The information in this publication is believed to be accurate in all respects However Honeywell Video Systems cannot assume responsibility for any consequences resulting from the use thereof The information contained herein is subject to change without notice Revisions or new editions to this publication may be issued to incorporate such changes
5. CAUTION If PC is not restarted after MSDE was uninstalled the MSDE engine might not function Use the following procedure if you have installed MAXPRO Net without rebooting PC after reinstallation of MSDE a Uninstall MSDE as in Step 1 b Delete the Microsoft SQL Server folder in c Program Files c Restart PC Redo the MAXPRO Net installation procedure 5 Click the Finish button The following dialog appears SQL Server ODBC Data Source Test Test Results Microsoft SQL Server ODBC Driver Version 03 85 1025 Running connectivity tests Attempting connection Connection established Verifying option settings Disconnecting from server TESTS COMPLETED SUCCESSFULLY Rev C 27 HMXMUOO 1 145 10 06 4 1 4 Check for Max Services Running To verify all services of Max is operational go to Control Panel gt Administrative Tools gt Services And look for the follow the following services to be enabled 1 MaxDBService 2 MaxServer 3 MaxLicenseManager 4 MSSQLSERVER 55 Services File Action View Help e m Sim R Services Local Sy DCOM Server Proce Provides la Started Automatic Local System 4 DHCP Client Manages Started Automatic Local System Distributed Link Tra Maintains li Started Automatic Local System y Distributed Transac Coordinate Manual Network 5 DNS Client Resolves Started Automatic Network 5 8s Error Reporting Ser All
6. Remove Click OK to confirm the removal of the selected application 18 HMXMUOO 1 145 10 06 CHAPTER 3 UPGRADING MAXPRO Net DOWNLOADING THE UPGRADE The latest MAXPRO Net software can be obtained from the Honeywell Video website 1 Type http www honeywellvideo com support downloads downloads_matrix html in the Internet Explorer address bar 2 Locate MAXPRO Net V8 0 Upgrade and download the zip file 3 Double click on the file MAXPRO Net8 NoMSDE zip to open the file and WinZip A AINPUT x BLOBTABLE xdr COUTPUT xdr DEDVCR xdr ERRORLOG xdr 4 Click on Extract Extract to Folders drives p gt Desktop cgi My Computer Cancel Files 90 259 3 Floppy Selected files 4 3 Local Disk C Help AJ files 515 Data D O Fies 07 HD Compact Disc H S Admin apps on Dh31 r E H E Old Info on Oh31iclov Overwrite existing files 89 9 general on bi03ntfp0 Skip older files v Use folder names ee My Network Places New Folder a Inthe Extract to field select a drive on your PC For example C or D 19 HMXMUOO 1 145 b Click the check box Use folder names c Click on Extract x Password P Cancel Note the password will be applied to files you subsequently add to or extract from the current archive and will be Help automa
7. Service Rights with Admin User Privileges If still SetMax does not connect set the service rights with an Admin user privileges as follows 1 Select Control Panel gt Administrative Tools gt Services Double click on MaxDBService The following dialog appears MaxDbService Properties Local Computer General Log Recovery Dependencies Log on as O Local System account Allow service to interact with de MAXPRONe Password eeeeeeeseeseese Confirm password eeseccesosoeooo ou can enable or disable this service for the hardware profiles listed below Hardware Profile Service Profile 1 Enabled 2 Select the Logon tab and then select This Account radio button 3 in the Windows User name with Admin privileges By default the user name is MAXPRO Net Password maxpronet Important This step has been performed on MaxDBService MaxServer MaxLicenseManager and MSSQLSERVER services Rev C 29 HMXMUOO 1 145 10 06 4 1 5 Set Service Rights with Admin User Privileges Continued 4 Restart the service using the right click menu 7 Services File Action View m 9 8 E R gt m i m Services Loca Name Description status Startup Type _ tog On As Sy DCOM Server Proce Provides la Started Automatic Local System SRy DHCP Client Manages 5 Bp Distributed Link Tra Maintains li S Bp Distributed Tr
8. as to the quality and performance of the Licensed Programs is with you THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT ARE DISCLAIMED NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY HONEYWELL ITS EMPLOYEES DISTRIBUTORS DEALERS OR AGENTS SHALL INCREASE THE SCOPE OF THE ABOVE WARRANTIES OR CREATE ANY NEW WARRANTIES SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU IN THAT EVENT ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO NINETY 90 DAYS FROM THE DATE OF DELIVERY OF THE LICENSED PROGRAMS This warranty gives you specific legal rights You may have other rights which vary from state to state Rev C 8 LIMITATION OF REMEDIES Licensee s exclusive remedy shall be either the replacement of any diskette or other media not meeting the limited warranty set forth above and which is returned to HONEYWELL with a copy of Licensee s paid invoice or if HONEYWELL is unable to deliver a replacement that is free of defects Licensee may terminate this Agreement by returning the Licensed Programs and thereupon the License Fee shall be refunded HONEYWELL shall have no obligation under this Agreement if the Licensed Programs are altered or improperly repaired or serviced by anyone other than HONEYWELL factory service For warranty service return Licensed Programs transportation prepaid to HONEYWELL Factory Service 165 Eileen Way Syosse
9. herewith in Licensee s own business on a single computer for a term commencing on the date of payment in full of the License Fee and continuing in perpetuity unless terminated in accordance with the terms hereof 2 PROPRIETARY RIGHTS License hereby acknowledges that the Licensed Programs including the algorithms contained therein are proprietary to HONEYWELL Licensee shall not sell transfer disclose display or otherwise make available any Licensed Programs or copies or portions thereof to any other entity Licensee agrees to secure and protect the Licensed Programs so as to maintain the proprietary rights of HONEYWELL therein including appropriate instructions to and agreements with its employees 3 DOCUMENTATION The documentation supplied with the Licensed Programs is the copyright property of HONEYWELL Licensee shall not under any circumstances divulge or permit to be divulged such documentation to any other entity 4 COPIES Licensee shall not copy in whole or in part the Licensed Programs or documentation provided however that Licensee shall be permitted to make one 1 copy of the Licensed Programs solely for backup purposes provided that all proprietary notices are reproduced thereon Any such copy shall remain part of the Licensed Programs and shall be subject to this agreement 5 OBJECT CODE Licensee understands and acknowledges that the Licensed Programs consist of object code only and that HONEYWELL shall not supply source
10. 4 Select a folder where the features are to be installed 25 Click OK to close the Choose Folder dialog 26 Click Next on the Select Features screen If you have selected MAXPRO Net Server on the Select Features screen the Choose Destination Location screen appears MAXPRO Net InstallShield Wizard Choose Destination Location Select f setup will install files Specify MSDE folder path e g DOLE ONE 27 Click Browse The Choose Folder dialog appears 28 Select a folder where Microsoft SQL Desktop Engine is to be installed 29 Click OK to close the Choose Folder dialog 30 Click Next on the Choose Destination Location screen The Database Server Login screen appears Rev C 8 HMXMU001145 10 06 1 4 INSTALLING MAXPRO NET CONTINUED MAXPRO Net InstallShield Wizard Database Server Login Login ID lt maxprousemame 31 In the Login ID box type the SQL User Login ID 32 In the Password box type the SOL User Password 33 Click Next The User Information screen appears MAXPRO Net InstallShield Wizard User Information English U nited States lt Back U Next gt Cancel Install 9 HMXMUOO 1 145 Rev C 10 06 1 4 INSTALLING MAXPRO NET CONTINUED 34 In the Select Language box select the language to be used for MAXPRO Net Note Refer to MAXPRO Net Translation Editor User Manual pdf Revision 1 0 having the part number 900 0675 if you want to add s
11. Enables an Manual Local System V Extended A Standard 4 2 ERROR DURING IMPORT IN SETMAX CONFIGURATOR If the message box error reading database pops up during import of max files Reason This error might occur if MAXPRO Net was installed but the PC was not rebooted Resolution Reboot PC for normal operation Rev C 30 HMXMUOO 1 145 10 06 4 3 LICENSE ERROR DURING STARTUP OF SETMAX CONFIGURATOR Setmax Configurator pops up License Error for various reasons You might have to Obtain License Key to resume operation of the MAXPRO Net Server Following are commonly observed License related errors during startup of Setmax Configurator 4 3 1 License Expired AUTHORIZATION NOT PRESENT OA x License expired Reason AUTHORIZATION NOT PRESENT Please contact your License Manager to obtain a new License Reason 1 MAXPRO Net is installed in a different folder than it was previously installed Resolution 1 Uninstall and install MAXPRO Net in the previously installed folder 2 Obtain new license from your Licensing issuing authority Reason 2 The MAXPRO Net install folder is deleted manually after uninstall Resolution Obtain new license from your Licensing issuing authority 4 3 2 License Expired PROGRAM MOVED OR SITEKEY BAD PASSWORD Reason 1 MAXPRO Net install folder is moved manually to a different folder Resolution Obtain new license from your Licensing issuing authority Reason 2
12. Honeywell MAXPRO Net Crosspoint Matrix Video Switching System Software Installation Troubleshooting Manual HMXMU001 145 10 06 Rev C ISSUE DATE REVISIONS A March 2005 Initial Release PCN 1980 B March 2006 Updated licensing section and MAXPRO Net Installation Section October 2006 Added section for upgrading to V8 0 from V5 x 6 x and 7 x Rev C ii HMXMU001145 10 06 SOFTWARE LICENSE AGREEMENT Honeywell International Inc 165 Eileen Way Syosset NY 11791 You should carefully read the following terms and conditions If you do not consent to be bound by this License Agreement you must promptly return the unopened package to the person from whom you purchased it within fifteen 15 days from date of purchase and your money will be refunded to you by that person If the person from whom you purchased this Software fails to refund your money contact HONEYWELL immediately at the address shown above Important This Software is security related Access should be limited to authorized individuals 1 GRANT OF LICENSE Subject to all terms and conditions hereof of Honeywell International Inc acting through its Security group HONEYWELL does hereby grant to the purchaser the Licensee upon payment in full of the published license fee or other license fee agreed to in writing the License Fee a nontransferable non exclusive license to use the enclosed software Licensed Programs provided
13. Yes to COLDBOOT 9 If upgrading redundant servers allow the slave system to run for an hour or more with the MX18 selector on master before upgrading the master or flipping the MX18 switches to SLAVE This allows the CPUs to get synched with the current video selections Using this process the users do not notice any change in system operation 10 Repeat steps 2 8 for Master server 3 2 STEPS TO UPGRADE VERSIONS 5 x or 6 x to VERSION 8 x Rev C CAUTION Upgrading from Version 5 x or 6 x to Version 8 x voids the license After installing Version 8 0 you must contact Honeywell technical support for a new license via telephone at 1 800 796 2288 North America or via email at MAXPRONETREGI HONEYWELL COM CAUTION If using redundant MAXPRO Net Servers with an MX18 configuration upgrade the SLAVE server first 1 Export the MAX files of the current configuration to a removable disk drive or network shared folder This step is only necessary for the first server upgrade When upgrading the second server skip this step 2 Uninstall the current version of MAXPRO Net from the original CD or from the downloaded version from the ftp site Refer to paragraph 2 2 Uninstalling MAXPRO Net Caution Do not uninstall MSDE 3 Run the V8 0Setup exe file extracted from the V8 downloaded zip file 4 Reboot the server 5 Open Setmax and verify licensed status Click on Help then Licenses Write down the code You will n
14. allation program 3 Click OK The Question dialog appears Question Rev C 15 HMXMUOO 1 145 10 06 2 2 UNINSTALLING MAXPRO NET CONTINUED Rev C 4 Click Yes The Welcome screen appears MAXPRO Net InstallShield 6 Click Yes The Setup Status screen appears indicating the uninstallation status After the uninstallation is complete the Uninstall Complete screen appears 16 HMXMU001145 10 06 2 2 UNINSTALLING MAXPRO NET CONTINUED MAXPRO Net InstallShield Wizard Uninstall Complete InstallShield Wizard has finished uninstalling M amp XPR O Net InstallShield 7 Click Finish to complete the uninstallation 8 Ensure the Setmax Icon was removed from the desktop If not removed delete it 9 Refer to paragraph 2 2 2 to ensure Setmax for MAXPRO Net Maxmon and MAXPRO Net components are not in the list of installed programs Caution Do no uninstall MSDE Rev C 17 HMXMU001145 10 06 2 2 UNINSTALLING MAXPRO NET CONTINUED 2 2 2 Uninstalling MAXPRO Net Using Control Panel Rev C To uninstall MAXPRO Net through Control Panel perform the following steps 1 2 Noc RB OQ Click Start gt Settings gt Control Panel Add Remove Programs In the Add Remove Programs dialog select the MAXPRO Net program that you want to uninstall Click Remove Click OK to confirm the removal of the selected application In the Add Remove Programs dialog select SetMax program Click
15. ansac Coordinate Sy DNS Client Resolves a 5 Bs Error Reporting Ser Allows erro Si By event Log Enables ey 5 User Switching Provides m MaxDbService Properties Local Computer General Log On Recovery Dependencies Log on as O Local System account GhostStartService Backgroun 5 Allow service to interact with desktop Bs Help and Support Enables He 5 R HTTP SSL This series This account Amanet Sa Human Interface D Enables ge Sy IMAPI CD Burning Manages By Indexing Service Indexes co Bp Intel Local Schedule 5 Bs Intel PDS 5 S Intel QIP Client Ser si By Intel Remote Contr remot 5 5 5 5 5 Password Confirm password You can enable or disable this service for the hardware profiles listed below Hardware Profile Bp Intel Targeted Multi Profile 1 Sy IPSEC Services Manages 1 By LANDesk R Manag Provides m Bs Logical Disk Manager Detects an Sa Logical Disk Manage Configures Sy MaxDbService MaxDbSer 5 S eMaxlicenseManager LicenseMa 5 Enable MaxServer MaxServer E By McAfee Framework Shared co 5 Messenger Transmits Syms Software Shado Manages s Sy MSSQLSERVER Started Automatic Local System SB MSSQLServerADHel 5 Manual Local System Net Logon Supports Started Automatic Local System Sia NetMeeting Remote
16. ck if the TCP is enabled as shown in the following dialog a N c te b o th et t General Network Libraries Instance s on this server Disabled protocols Multiprotacol Named Pipes NwLink IPX SPX Eve alk i Banyan Vines lt lt Disable Force protocol encryption Enable WinSock proxy Winsock proxy address NOTE Please ensure both TCP Named Pipes is A selected Rev C 24 HMXMUOO 1 145 10 06 4 1 SETMAX NOT CONNECTING TO DB CONTINUED 4 1 3 Check for Database Connectivity 1 Select Control Panel gt Administrative Tools gt DataSource ODBC On DataSource ODBC dialog select the System DSN tab and double click on MaxDatabase entry This wizard will help you create an ODBC data source that you can use to connect to SQL Server What name do you want to use to referto the data source How do you want to describe the data source Description MaxDatabase DSN Which SQL Server do you want to connect to Server How should SQL Server verify the authenticity of the login ID C With Windows NT authentication using the network login ID S With SAL Server authentication using a login ID and password i entered bythe user aud To change the network library used to communicate with SQL Server ex click Client Configuration Client Configuration p Connect to SQL Server to obtain default settings f
17. code versions of the Licensed Programs Licensee shall not create or attempt to create by de compilation or otherwise the source code for the Licensed Programs or any part thereof 6 SECURITY Licensee acknowledges that the Licensed Programs are security related and access to the Licensed Software should be limited to authorized individuals Licensee assumes full responsibility for use of the Licensed Programs whether by authorized or unauthorized individuals Licensee agrees that the License Fee has been set in reliance upon the limitation on liability contained herein and that such provisions are fair and not unconscionable HONEYWELL does not represent that the Licensed Programs may not be compromised or circumvented that the Licensed Programs will prevent any personal injury or property loss by burglary robbery fire or otherwise or that the Licensed Programs will in all cases provide adequate warning or protection Licensee understands that a properly installed and maintained alarm may only reduce the risk of burglary robbery or fire without warning but is not insurance or a guarantee that such will not occur or that there will be no personal injury or property loss as a result 1 DISCLAIMER OF WARRANTIES HONEYWELL does not warrant that the Licensed Programs will meet your requirements that operation of the Licensed Programs will be uninterrupted or error free or that all Licensed Programs errors will be corrected The entire risk
18. eed this code for relicensing your software 6 Contact Honeywell at 1 800 796 2288 Follow the prompts for licensing products 7 Import the MAX files you exported in step 1 21 HMXMUOO 1 145 10 06 3 2 STEPS TO UPGRADE VERSIONS 5 X OR 6 X TO VERSION 8 X CONTINUED 8 If upgrading redundant servers allow the slave system to run for an hour or more with the MX18 selector on MASTER before upgrading the master or flipping the MX18 switches to SLAVE This allows the CPUs to get synched with the current video selections Using this process the users do not notice any change in system operation 9 Repeat steps 2 8 for Master server Rev C 22 HMXMUOO 1 145 10 06 CHAPTER 4 TROUBLESHOOTING 4 1 SETMAX NOT CONNECTING TO DB 4 1 1 Check for SQL Server to be started 1 Ensure that the SOL service is running Check the SOL icon on the taskbar 0 SOL Server Service Manager O EJ Server IE10 VIDEOLAB3 X Services SGL Server Refresh services Start Continue Stop Buto start service when OS starts Running ME10 VIDEOLAB3 MSSQLServer 2 If the SQL Taskbar icon is not visible please select the SQL start utility from C Program Files Microsoft SQL Server 80 Tools Binn sqlmangr exe Rev C 23 HMXMU001145 10 06 4 1 SETMAX NOT CONNECTING TO DB CONTINUED 4 1 2 Check if TCP is enabled for SQL Server 1 From the Start menu select Run and type svrneten Che
19. ile copy the site code from the line with the following format lt Date gt The New Site Code Generated is lt COPY THIS SITE CODE gt Rev C 32 HMXMUOO 1 145 10 06 4 5 Rev C WRONG SITE KEY ERROR DURING SAVE SITE KEY OPERATION IN SETMAX CONFIGURATOR Reason 1 Site key that is entered is Space Sensitive Resolution Please enter Site Code with spaces as in the key generated for you If you have received an email version of site key Copy Paste the Site key to the License dialog of the Setmax Configurator and Select Save Site Key Button Reason 2 Site key generated is not for your site The Key generation report will contain the Site Code for which site key has been generated Please compare the Site code in Setmax License Dialog and the one in the Key generation Report Resolution Please request re issue of Site key from your License issuing Authority if there is mismatch in Site Code you had sent 33 HMXMUOO 1 145 10 06 Honeywell Video Systems Head Office 2700 Blankenbaker Pkwy Suite 150 Louisville KY 40299 www honeywellvideo com TEL 1 800 796 2288 Honeywell Security Australia Pty Ltd Unit 5 Riverside Centre 24 28 River Road West Parramatta NSW 2150 Australia www ademco com au TEL 61 2 8837 9300 Honeywell Security Asia Pacific 33 F Tower A City Center 100 Zun Yi Road Shanghai 200051 China www security honeywell com cn TEL 86 21 2527 4568 Honeywell Security Asia Flat A
20. inue No 5 Click Yes to proceed with the installation If you click Yes skip steps 6 to 19 and proceed onto step 20 to continue with the installation Click No if you want to stop the installation and change the installation program language 6 If you click No in the Question dialog the MAXPRO Net InstallShield Wizard dialog appears MAXPRO Net InstallShield Wizard To Change the installation language please change the regional settings on you machine for that language E 7 Click OK The InstallShield Wizard Complete screen appears Rev C 3 HMXMU001145 10 06 1 4 INSTALLING MAXPRO NET CONTINUED MAXPRO Net InstallShield Wizard InstallShield Wizard Complete The wizard was interrupted before 10 Net could be completely installed ified To install this program at a later time run the installation again InstallShield 8 Click Finish and then change the operating system language Changing the operating system language 9 Choose Start gt Settings gt Control Panel 10 Double click Regional and Language Options The Regional and Language Options dialog appears Rev C 4 HMXMU001 145 10 06 1 4 INSTALLING MAXPRO NET CONTINUED Regional and Language Opti Regional Options Languages Advanced Standards and formats This option affects how some programs format numbers currencies dates and time Select an item to match its preferences or click Customize to choose y
21. l settings to the current user account and to the default user profile 15 In the Select a language to match the language version of the non Unicode programs you want to use box select a language for the non Unicode programs 16 Under Code page conversion tables select all the items 17 Click Apply 18 Click OK 19 Select and double click the Setup exe in the MAXPRO Net Folder to re start the installation Refer steps 2 to 4 in this section Rev C 6 HMXMUOO 1 145 10 06 1 4 INSTALLING MAXPRO NET CONTINUED 20 If you click Yes in the Question dialog the Welcome screen appears MAXPRO Net InstallShield Wizard Welcome to the InstallShield Wizard for MAXPRO Net The InstallShield will insta PRO Net on your computer To continue click Next v InstallShield Cancel 21 Click Next The Select Features screen appears MAXPRO Net InstallShield Wizard Select Features Select the features setup will install Select the features you want to install and deselect the featu not want to install m MAXPRO N ve SetMax Configurator MaxMon Client tools version 5 2 lt Back il Next gt Cancel 22 Select the features to install Note If MAXPRO Net Server is selected the setup installs Microsoft SOL Server Desktop Engine on your computer Rev C 7 HMXMU001145 10 06 1 4 INSTALLING MAXPRO NET CONTINUED 23 Click Browse The Choose Folder dialog appears 2
22. n wil happen in Engish language Do you want to continue 42 Click Yes The Start Copying Files screen appears MAXPRO Net InstallShield Wizard Start Copying Files Review settings before copying files Installsijed The Install Shield Wizard Complete screen appears after the installation is completed Rev C 12 HMXMUOO 1 145 10 06 1 4 INSTALLING MAXPRO NET CONTINUED Rev C MAXPRO Net InstallShield Wizard InstallShield Wizard Complete Setup has finished installing M Net on your computer a V lt gt InstallShield 43 Click Finish to complete the installation HMXMUOO 1 145 10 06 Notes Rev C 14 HMXMUOO 1 145 10 06 CHAPTER 2 UNINSTALLING MAXPRO NET 2 1 OVERVIEW MAXPRO Net can be removed in two ways as follows e Using Setup exe Recommended e Using Control Panel CAUTION Before removing the software backup your existing configuration details using Export option in SetMax either on a CD or Save it to a different folder outside the MAXPRO Net folder 2 2 Uninstalling MAXPRO Net 2 2 4 Uninstalling MAXPRO Net Using Setup exe Recommended To uninstall MAXPRO Net using the Setup exe perform the following steps 1 Run Setup exe from the MAXPRO Net Folder The Choose Setup Language dialog appears Choose Setup Language g Select the language for this installation from the choices below d 2 Select a language for the uninst
23. nt HMXMUOO 1 145 10 06 MAXPRO Net TECHNICAL SUPPORT REGISTRATION License Key No Sie name ic sce saa COMPGNY rt lana ln Contact person sese Position tille essen 5 DOMEEET Technical Support Information Honeywell provides technical support by phone to the installers and users of our various products We are happy to assist with installation wiring connections and system planning commissioning identifying cabling or interconnection problems macro programming reconfigurations as well as ongoing service fault finding and general maintenance advice Every licensed product receives technical support at no charge when the software has been licensed through our technical support department Call technical support at 972 620 6500 1 800 796 2288 in North America to register your software via telephone or contact tech support at MAXPRONETREGI HONEYWELL COM to register via email The form can be mailed to the Honeywell s Technical Support Department located at 12880 A Valley Branch Lane Farmers Branch TX 75234 Other information If you wish to minimize the requirement of technical support Honeywell provides technical training courses to allow our distributors and clients to further develop their own in depth knowledge and understanding about our products Please contact our c
24. ompany for more information at www honeywellvideo com agree to abide by the terms and conditions as detailed in the software license agreement Please Sign date and return to Honeywell Video Systems Signature Date Rev C iv HMXMUOO 1 145 10 06 TABLE OF CONTENTS CHAPTER 1 INTRODUCTION 5i inie ria ink r na certae ra ny pap san 1 1 1 OVERVIEW Sess fed e tette fe et Potete ti i ee Pa det u N nn 1 1 2 amp PH MA k 1 1 3 SYSTEM REQUIREMENT S i na ala 1 1 3 1 Hardware Requirements cere eee r ana 1 1 3 2 Software lt 2 1 4 INSTALLING ono nen 2 CHAPTER 2 UNINSTALLING 15 2 1 OVERVIEW 5t NAN V A 15 2 2 UNINSTALLING MAXPRO NET 15 2 2 1 Uninstalling MAXPRO Net Using Setup exe Recommended 15 2 2 2 Uninstalling MAXPRO Net Using Control 18 CHAPTER 4 TROUBLESHOOTING sotonrnnnnn HEHE HEHE 21 3 1 SETMAX NOT CONNECTING TO DB 23 3 1 1 Check for SQL Server to be 23 3 1 2 Check if TCP is enabled for SQL eene 24 3 1 8 Check for Database Connecti
25. or the additional configuration options Login ID sa Password Rev C 25 HMXMUOO 1 145 10 06 4 1 3 CHECK FOR DATABASE CONNECTIVITY CONTINUED 3 Click the Next button The following dialog appears Change the default database to MaxDatabase database filename _ Create temporary stored procedures far prepared SUL statements and drop the stored procedures Only when you disconnect When You disconnect and as appropriate while you are connected JV Use ANSI quoted identifiers Use ANSI nulls paddings and wamings Use the falover SUL Server if the primary SUL Server is available 4 Click the Next button The following dialog appears Use strong encryption for data IV Perform translation for character data Use regional settings when outputting currency numbers dates and times Save long running queries to the log file C DOCUME T ADMINImT LOCALS 1 Temp au Long query time milliseconds Log ODBC driver statistics to the log file CNDOCUME TVADMINI TNLOCALS TNTempSsST Browse x wje Rev C 26 HMXMU001145 10 06 4 1 3 CHECK FOR DATABASE CONNECTIVITY CONTINUED If Error dialog The database Entered is not valid pops up Please follow these steps 1 Uninstall MSDE Engine from Control Panel Add Remove Programs Microsoft SQL Desktop Engine 2 Restart the PC properly
26. our own formats mILm m Samples Number 123456 789 00 umency 123 456 789 00 Time 12 08 27 Short date 28 03 2006 Long date Dienstag 28 M rz 2006 Location To help services provide you with local information such as news and weather select your present location Germany 11 In the Select an item to match its preferences or click Customize to choose your own formats box select a language for the operating system 12 Under Location select the location where the MAXPRO Net is being installed 13 Click Apply 14 Click Advanced tab The Advanced Settings for Regional and Language Options appears Rev 5 HMXMU001145 10 06 1 4 INSTALLING MAXPRO NET CONTINUED Regional and Language Opti quu Regional Options Languages Advanced Language for non Linicode programs This system setting enables non Unicode programs to display menus and dialogs in their native language It does not affect Unicode programs but it does apply to all users of this computer Select a language to match the language version of the non Unicode programs you want to use ieman Code page conversion tables fA 10000 M v 10001 Japanese v 10002 MAC Traditional Chinese Big5 v 10003 MAC Korean v 10004 MAC Arabic 10005 MAC Hebrew Default user account settings C Apply al
27. ows erro Started Automatic Local System Si Event Log Enables ev Started Automatic Local System Fast User Switching Provides m Manual Local System Hy GhostStartService Backgroun Started Automatic Local System and Support Enables He Started Automatic Local System By HTTP SSL This servic Manual Local System Sa Human Interface D Enables ge Disabled Local System Sa IMAPI CD Burning C Manages C Manual Local System amp amp Indexing Service Indexes co Manual Local System Sy Intel Local Schedule Started Automatic Local System Sy Intel PDS Started Automatic Local System Bs Intel QIP Client Ser Started Automatic Local System Sy Intel Remote Contr remot Started Automatic Local System Sy Intel Targeted Multi Started Automatic Local System S amp IPSEC Services Manages Started Automatic Local System LANDesk R Manag Provides m Started Automatic Local System amp amp Logical Disk Manager Detects an Started Automatic Local System Sy Logical Disk Manage Configures Manual Local System a MaxDbService MaxDbSer Started Automatic AMAXPRO Sy MaxLicenseManager LicenseMa Started Automatic AMAXPRO Si MaxServer MaxServer Started Automatic AMAXPRO Si McAfee Framework Shared co Started Automatic Local System Sa Messenger Transmits Disabled Local System RAM TL o de Rane ewe i anol t Standard Rev C 28 HMXMUOO 1 145 10 06 4 1 5 Set
28. rovides the information pertaining to hardware and software reguirements for the MAXPRO Net installation and functioning 1 3 1 Hardware Requirements Component Description Server Module Processor Speed Pentium IV 3GHz Memory 1024 MB Hard Disk Space 20 GB Monitor 256 color VGA Client Processor Speed Pentium IV 3GHz Memory 512 MB Hard Disk Space 10 MB Monitor 256 color VGA Local Area Network Ethernet or Fault Tolerant Ethernet FTE LAN Rev C 1 HMXMU001145 10 06 1 3 2 Software Reguirements Software Description Server Module Microsoft Windows 2003 with latest update Internet Explorer 5 5 or higher Client Microsoft Windows XP with Service Pack 2 or Windows 2000 Professional with Service Pack 4 Internet Explorer 5 5 or higher 1 4 INSTALLING MAXPRO NET Perform the following steps to install MAXPRO Net CAUTION You must be logged onto the Windows operating system with administrative privileges 1 Download the MAXPRO Net software package to your computer 2 Select and double click the Setup exe from the MAXPRO Net Folder to start the installation The Choose Setup Language dialog appears Rev C 2 HMXMU001 145 10 06 1 4 INSTALLING MAXPRO NET CONTINUED Choose Setup Language 3 Select a language for the installation program 4 Click OK The Question dialog appears Question D Installation will happen in English language Do you want to cont
29. t New York 11791 9 LIMITATION OF LIABILITY REGARDLESS OF WHETHER ANY REMEDY SET FORTH IN THIS AGREEMENT FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL HONEYWELL OR ITS SUPPLIERS BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR INABILITY TO USE THE LICENSED PROGRAMS OR ANY DATA SUPPLIED THEREWITH EVEN IF HONEYWELL OR ANYONE ELSE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR FOR ANY CLAIM BY ANY OTHER PARTY THIS PROVISION IS INCLUDED FOR THE BENEFIT OF HONEYWELL AND ITS LOCAL REPRESENTATIVES AND IS ENFORCEABLE BY EACH OF THEM SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU IN NO CASE SHALL THE LIABILITY OF THE LICENSED PROGRAMS PROVIDERS OR OF HONEYWELL EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT 10 REGISTRATION In order to qualify to receive notification of HONEYWELL updates to the Licensed Programs Licensee must complete and return a Registration Form to HONEYWELL within twenty 20 days from date of purchase Notwithstanding HONEYWELL is under no obligation to release updates to the Licensed Programs 11 TERMINATION Upon the breach or non compliance with any term or provision of this agreement HONEYWELL shall have the right to terminate the license granted hereby by written notice to Licensee
30. tically cleared when the archive is closed d Enter the password MAXPRO Net8 0 The password is also located in the zip txt file 5 You may need the original installer package CD for the version currently running on your server If the CD is not available you can download earlier versions of the software from their respective folders on Honeywell s website Follow the instructions in steps 1 through 5 The password to unzip the files is located in the zip txt file For example the password to unzip Version 7 x is MAXPRO Net7 0 3 2 STEPS TO UPGRADE VERSION 7 x TO 8 x Rev C CAUTION If using redundant MAXPRO Net Servers with an MX18 configuration upgrade the SLAVE server first Export the MAXPRO Net MPN files of the current configuration to a removable disk drive or a network shared folder This step is only necessary for the first server upgrade When upgrading the second server skip this step Uninstall v7 by running the setup exe file from the version 7 CD or from the downloaded file on the ftp site Refer to paragraph 2 2 Uninstalling MAXPRO Net Run the V8 0Setup exe file extracted from the V8 downloaded zip file Reboot the server Open Maxmon to verify licensed status Open Setmax to verify licensed status Import previously exported MAXPRO Net configuration from removable drive or network shared folder 20 HMXMUOO 1 145 10 06 3 2 STEPS TO UPGRADE VERSION 7 X TO 8 X CONTINUED 8 Click on
31. upport for other languages in MAXPRO Net 35 Click Next The Start Copying Files screen appears MAXPRO Net InstallShield Wizard Start Copying Files Rex settings before copying files Destination Path C Program Files Honeywell MAXPRO Net MSDE Setup Path C Maxpronet Installation Files MSDE en Installshield Note The computer restarts after Microsoft SOL Sever Desktop Engine is installed The SQL Server Network Utility screen appears after the Microsoft SQL Server Desktop Engine installation is completed Rev C 10 HMXMU001145 10 06 1 4 INSTALLING MAXPRO NET CONTINUED SOL Server Network Utility General Network Libraries Instancefs on this server Force protocol encryption Enable WinSock proxy 37 In the Disabled protocols box a Select Named Pipes and click Enable b Select TCP IP and click Enable 38 Click OK to close the SQL Server Network Utility screen The SQL Server Network Utility dialog appears SQL Server Network Utility 1 Any changes made will be saved however they will not take effect until the SQL Server service is stopped and restarted 39 Click OK The computer restarts and the Choose Setup Language dialog appears Rev C 11 HMXMUOO 1 145 10 06 1 4 INSTALLING MAXPRO NET CONTINUED Choose Setu Language 40 Select a language for the installation program 41 Click OK The Question dialog appears Ouestion 13 statio
32. vity sse nennen nnns 25 3 1 4 Check for Max Services nnns 28 3 1 5 Set Service Rights with Admin User Privileges sseenee 29 3 2 ERROR DURING IMPORT IN SETMAX CONFIGURATOR sse 30 3 3 LICENSE ERROR DURING STARTUP OF SETMAX CONFIGURATOR 31 3 3 1 License Expired AUTHORIZATION NOT PRESENT 31 3 3 2 License Expired PROGRAM MOVED OR SITEKEY BAD PASSWORD 31 3 3 3 License Expired No Reason Specified sse 32 3 4 SITE CODE IS EMPTY IN LICENSE TAB OF SETMAX CONFIGURATOR 32 3 5 WRONG SITE KEY ERROR DURING SAVE SITE KEY OPERATION IN SETMAX CONEIGURATOR 2 BH REM pini itte REA Pus 33 Rev C V HMXMUOO 1 145 10 06 Notes Rev C vi HMXMUOO 1 145 10 06 CHAPTER 1 INTRODUCTION 1 1 OVERVIEW This section describes the steps that you need to perform while installing MAXPRO Net CAUTION To install the MAXPRO Net software you will need to log on to the system as a user who has administrative privileges 1 2 PREREQUISITES It is necessary that you remove any previous version of SetMax for windows Max1000 before installing MAXPRO Net and ensure that your system login is with the administrative privileges 1 3 SYSTEM REQUIREMENTS This section p
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