HC100 Good User Guide September 2015
Contents
1. Vi ZEBRA HC100 Good User Guide September 2015 The following pages have been designed to help HC100 users get the most from their wristband printing solution and to assist in training new users Below are 3 symptoms reported to us by users along with our recommended resolutions BOTTOM MEDIA WINDOW TURN CARTRIDGE UPSIDE DOWN CARTRIDGE PRINTER ame Symptom A Wristband partially sticking out printer stopped orange error light flashes Symptom B Wristband not visible from underside of cartridge but is visible through media window Cartridge is not recognised by printer orange error light flashes Symptom C Wristband is visible from underside of cartridge amp media window Cartridge is not recognised by printer orange error light flashes 2015 ZIH Corp All rights reserved Resolution DO NOT PULL WRISTBAND OUT OF PRINTER OR CARTRIDGE Eject cartridge Using scissors cut the protruding part of the wristband as close as possible to the edge of the cartridge Re insert cartridge in your HC100 printer the remaining band should automatically feed out Ensure printer has most up to date firmware See next page for instructions on checking and upgrading firmware Resolution Wristband has been pulled out of printer before it had finished printing or has been pulled out of cartridge following symptom A above User training is required to ensure wristbands are removed from printer only when printer has finished2. printing wristbands are not forcibly pulled out of printer wristbands are not forcibly pulled out of cartridge follow instructions above should symptom A occur Resolution Eject cartridge and re insert If problem persists ensure printer has most up to date firmware and re insert See next page for instructions on checking and upgrading firmware If problem persists despite latest firmware version complete form on page 6 and return to reseller Zebra and the stylized Zebra head are trademarks of ZIH Corp registered in many jurisdictions worldwide All other trademarks are the property of their respective owners Vi ZEBRA Routine Maintenance For best results from your printer Zebra recommends that users upgrade to the latest firmware version and carry out routine maintenance as follows Determining Firmware Version To determine your current firmware version complete the following steps to print a configuration wristband e Make sure the printer is on and ready to print with a wristband cartridge inserted e Press and hold PAUSE FEED until the green lights turn off on the printer status indicators and the orange lights blink once e Release PAUSE FEED A wristband prints with the printer configurations details and firmware version The example below shows version V54 17 142 PRINTER CONFIGURATION 000 TEAR OFF USB COMM 00 8sNs2sXsNsv5 s gt 5 SERIAL COMM V54 17 142 lt FIRMWARE FIRMWARE IN THIS PRINTER
3. IS COPYRIGHTED The latest version number of firmware can be seen and downloaded from the firmware and service packs section of the HC100 pages of our web site at http www zebra com gb en support downloads desktop hc 100 html mainpartabscontainer_ 5e2d firmware servicepacks If your printer configuration has an earlier version Zebra recommend upgrading to the latest version for best results Original WLAN 802 11b g enabled HC 100 printers i e part number HC 100 300x 0200 will only support older versions of firmware Firmware upgrades should not be attempted on these printer configurations Updating Firmware Full firmware download details can be viewed on page 73 of the printer s associated user manual http www zebra com content dam zebra manuals en us printer hc100 ug en pdf CAUTION During the firmware download process the printer status indicator turns to a steady half orange and half green state as the printer writes to flash memory Do NOT power cycle the printer during this phase Doing so makes the printer inoperable For help with the following maintenance instructions please refer to the diagrams on page 5 2015 ZIH Corp All rights reserved Zebra and the stylized Zebra head are trademarks of ZIH Corp registered in many jurisdictions worldwide All other trademarks are the property of their respective owners Vi ZEBRA gt e gt Cleaning the Media Path Using a Swab and Alcohol Water
4. Mix CAUTION Remove all rings watches hanging necklaces identification badges or other metallic objects that could touch the printhead or drop into the media cartridge slot CAUTION Before proceeding discharge any built up static electricity by touching the printer s metal back plate near its power switch or by using an anti static wriststrap and mat CAUTION The printhead may be hot and could cause severe burns Allow the printhead to cool Use the swab from a Preventative Maintenance Kit part 47362 or a clean swab dipped in a solution of isopropyl alcohol 90 and deionized water 10 1 2 3 gt 9 11 12 13 14 15 16 Press the Eject button and remove the media cartridge from the printer Turn off the printer power Refer to Figure 4 Press both upper cover release buttons simultaneously the upper cover will partially open Refer to Figure 6 Rotate the upper cover up and back Refer to Figure 7 Grasp the metal lever plate on the printhead assembly and rotate upward to expose the printhead elements Refer to Figure 8 Using the swab from the Preventative Maintenance Kit or a swab dipped in the alcohol solution wipe along the brown strip on the printhead assembly from end to end Allow the solution to evaporate Refer to Figure 9 Using the swab wipe the media chute surfaces Allow the solution to evaporate Refer to Figure 10 Rotate the two side clips on the platen roller upward R
5. efer to Figure 11 Remove the platen roller from the printer Refer to Figure 12 Using the swab thoroughly clean the platen roller Allow the solution to evaporate Refer to Figure 13 Place the platen roller back into its place in the printer Refer to Figure 14 Secure the platen roller by rotating the two side clips back into place Refer to Figure 15 Align the snap tabs on the bottom of the media chute with the slots in the printer chassis Refer to Figure 16 Press down on the metal lever plate to snap the printhead assembly back into place Refer to Figure 17 Close the upper cover Turn on the printer power and reinsert the wristband cartridge Dispose of the used swab according to your local regulations 2015 ZIH Corp All rights reserved Zebra and the stylized Zebra head are trademarks of ZIH Corp registered in many jurisdictions worldwide All other trademarks are the property of their respective owners Wi ZEBRA A A Cleaning the Smart Card and Contacts CAUTION Remove all rings watches hanging necklaces identification badges or other metallic objects that could touch the printhead or drop into the media cartridge slot CAUTION Before proceeding discharge any built up static electricity by touching the printer s metal back plate near its power switch or by using an anti static wriststrap and mat Pe o Press the Eject button and remove the wristband cartridge from the printer Turn the pri
6. nter off Disconnect the power cord from the back of the printer Refer to Figure 1 Using the cleaning swab from the Preventative Maintenance Kit or a swab dipped in isopropyl alcohol deionized water solution mixed 90 10 clean the gold smart card contacts on the back of the wristband cartridge Allow the solution to evaporate before putting the cartridge back in the printer Refer to Figure 2 Using the cleaning swab and vertical strokes clean the gold media cartridge sensor pins which are visible at the back of the media cartridge slot Allow the solution to evaporate before proceeding Insert the power cord into the back of the printer Turn on the printer power and reinsert the wristband cartridge Dispose of the used swab according to your local regulations If your wristband cartridge is still not recognized fill out the form on page 6 and submit the form to your reseller Cleaning the Printhead Using Cleaning Card PON gt or O N p 10 11 Press the Eject button and remove the wristband cartridge from the printer Turn the printer off Remove the cleaning card part 61332M from its packaging Refer to Figure 4 Press both upper cover release buttons simultaneously the upper cover will partially open Refer to Figure 5 Insert the cleaning card into the media chute until 1 4 inch is visible from the front of the printer Close the upper cover of the printer Press and hold the Eject button Turn on the prin
7. order for a complaint to be investigated in the quickest possible way we ask that you ensure the following information is included in any correspondence Please rest assured that we will continue to record and investigate all complaints in order that you can rely on Zebra s consistently high quality products Zebra Partner Reseller Cartridge information Printer information Part number see label on underside of printer Serial number see label on underside of printer Neem ices nn Firmware version C SA oadtosooora INN ARABI I sen 7 see page 2 for fe amp Swaeee instructions on how to find firmware ea version m4 L om my nns Problem description 2015 ZIH Corp All rights reserved Zebra and the stylized Zebra head are trademarks of ZIH Corp registered in many jurisdictions worldwide All other trademarks are the property of their respective owners
8. ter power Hold the Eject button for approximately 15 seconds while the printer powers up and performs a self test Release the Eject button when the cleaning card begins moving cleaning is complete when the card stops moving Remove and dispose of the cleaning card after the cleaning process The cleaning card contains isopropyl alcohol discard according to your local regulations Reinsert the media cartridge 2015 ZIH Corp All rights reserved Zebra and the stylized Zebra head are trademarks of ZIH Corp registered in many jurisdictions worldwide All other trademarks are the property of their respective owners Vi ZEBRA Maintenance Diagrams Figure 2 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 14 Figure 15 Figure 16 Figure 17 2015 ZIH Corp All rights reserved Zebra and the stylized Zebra head are trademarks of ZIH Corp registered in many jurisdictions worldwide All other trademarks are the property of their respective owners Vi ZEBRA Unexplained Issues As with all Zebra products our commitment to quality and reliability ensures that any complaints are investigated thoroughly Should you experience any issues with your HC100 wristband printing solution which cannot be resolved having followed the guidance from this document we encourage end users to raise a complaint with their Zebra reseller so that relevant information can be registered with Zebra In
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