QX1000 Manual I: Installation Guide
Contents
1. CECUET F tan P Lina Satire noe Select tha SIP Phone radio bution Select the SIP IP phone model rom the Phone Model Quaooo Manual I Installation Guide Step 2 4 Using IP Lines dico down list insert the SIP Phone s MAC address in the corresponding fields The MAC adres ofan IP phone is usualy printed on the back o the phone s base uni In the Line Appearances text box enter the number fr simultaneous calls supported by the SIP IP phane which is Ihe sum ofthe number of active and held calls For example this fied is set to 1 only one active callis possible to have on the phone and making or a coping a second call while tha char i on hold wil not be allowed Note that ths number depends on the phone brand and model and cannot exceed the numberof simultaneous als supported by the phone To simpy the configuration procedure QX1000 generates unique identification parame ers sco Username ard Password You may use either these values or spoclly now ones The Password fed is checked against ts sbangih and you may see haw strong is Your inserted password right belo tha ied A wal protected ayong password has a min imum of 8 characters of letters in upper and lower case symbols and numbers I you ara unable ta define a stong password press Generate Password to use one of ihe system defined strong passwords The Transport drop down list is used to select the SIP protocol transport layer UDP TCP or TLS2. Qiaooo Manual I Installation Guide Step 2 4 Using IP Lines POLYCOM KIRK wireless server E SiPUra SPA 841 Swissvoice IP 105 Thomson ST2030S Berkshire ATL 5000 Grandstream BT100 Grandstream BT200 Grandstream GXP1400 Grandstream GXP1405 Grandstream GXP1450 Grandstream GXP2000 Grandstream GXP2100 Grandstream GXP2110 Grandstream GXP2120 Grandstream GXP2124 Grandstream GXV3140 Grandstream GXV3175 Grandstream HT286 Telomatix IP550 Spectrum Pius TelematrixiP 3300 Telematrix P9600 MWDS udicCodes 31040 utioCodes 22040 Panasonic KX UT196 2 Panasonic KK UT129 8 Panasonic KX UTI23NE 8 Panasonic KX TGPSSOTO4 Acalel Temporis 200 calal Temporis P600 Acalol Temporis P800 CISCO 7960 CISCO SPAS2SG2 CISCO sPAI0 CISCO SPASQIG CISCO SPASQ9G IpDialog SipTone I To use Plug and Play PnP option for supported IP phones connect them lo the WAN for the OXT000 and power up the phone is n delauk settings then t wil automatically se Ject a free IP le and ach to an extension H not reset fne phone to factory defaut ma aly Please Note To use PnP the apropriat option shouldbe selected in the IP ine settings Please Note In the models ist the Polycom phones with sign are also presented as Polycom xx Pre 33 0 duo fo backward incompatiilty of UCSottware 3 1 1 confguraton Weis recommended to use Pre 33 0 models with Appicalion SIP software 3220477 Enyol QK1000 Manual installation Guide Step 2 8 Us
3. For TLS you may activate the TLS cercate update mechanism from IP Phone to obtain the latest cercato generated by the QXTOOD The Use Session Timer enables the SIP session timer fr the corresponding IP ine This checkbox enables advanced mechanisms for connection activity checking This optan f low both user agents and proses to determine if the SIP session is stil active The Enable Hot Desking Capability checkbox is used to enable the Hot Desking feature on the corresponding IP ino or details see Manual I Administrators Guido The Hot Desking Automatic Logout section is used to configure Hot Desking functionality eipiraton on the corresponding IP ine This may be sell when someone who legged IN forthe publi phone withthe extension attached to this ne forgot ta log out alter using iL Wih ts option enabled once the expiration time aves tha extension wil automatically log out rom the pubic phone Tho folowing options are avaiable Never the extension wil never expire and wil remain logged in to the public Phone After the defined period of time requiras tho period alter which the extension il automaticaly log out tram the publie phone At the certain moment requires the moment hour and minute when the ex tension wil automatically log out fram the pubic phone Press Save to apply the settings for the IP line Reset the SIP Phone After restart the appropria downoad fron the QX1000 to the SIP Phone
4. Nameserver is used i the main name server can hot be accessed Toy Cicking Next shows the summary page of the Uplink Configuration Wizard Qiaooo Manual I Installation Guide Step 2 3 Uplink Configuration Wizard Finishing the Uplink Configuration Wizard aaa Epy Tig 118 UH Cr uon Weard mma page Cick the Finish button to complete the Uplink Configuration Wizard The QX1090 wil then stop internal functions and apply the changes made inthe Wizard After this Is complete ihe QX1000 wil display ihe Confirm Settings page requesting confirmation of the changes Press the OK button to canem ine setings Please Note The settings should be confirmed within 20 minutes wit revert back to the previous configuration and reboot otherwise the device i000 Manual i Installation Guide Step 2 4 Using IP Lines Step 2 A Using IP Lines Batore starting the IP Lines specific configuration the appropriate IP Phone the lst of SIP phones supported by OX1000 s presented below should be connected to the QX1000 through ts WAN port see Fig 19 Each IP Ina should be configured individually from the Telephony menu Line Settings page IP Line Settings ta MEE 118 ne age pe ick on the IP Line number to enter the IP Lines Settings page se ara a tang sien wie PY gi aume songs inet
5. Sam Eat War t ng paga ick on Finish to complete the System Configuration Wizard The QX1000 wil then stop internal functions and apply the changes made in tho Wizard O41000 Manual I Installation Guide Step 22 System Configuration Wizard After ttis is complete the QX1000 wil reply with the Confirm Settings page requesting Confirmation of the changes Press on OK to confirm the settings Copsi Pa taa Cantin ting pape Please Note You must confirm the setings within 20 minutes Otherwise the device wil revert back to the previous configuration and reboot Please Note Ifyou do not use DHCP for your LAN and you have changed your LAN set tings make sure that the IP address c the PC connected fo 0X100 s sil within ne spe ied IP address range otherwise your PC may not establish a connection to OX1000 It you changed the network configuration of the LAN restart your LAN connection to re ceive a new IP address fom the new network Then you can access the Web Management tthe OXT000 on the new IP address you ve assigned tothe OX1000 Qiaooo Manual I Installation Guide Step 2 3 Uplink Configuration Wizard Step 2 3 Uplink Configuration Wizard Open the Uplink Configuration Wizard by selecting ihe corresponding menu item on the System menu The Uplink Configuration Wizard i a too or fne administrator to coni gure the WAN setings and to adjust QX1000 s connectivity in the global network It must Be
6. configuration wil be automatically Please Note For automatic configuration some SIP phones may require addtional actions to fallow the restan For example by defaut the IP Dialog SIP Tone I is in a non auio provisioning mode so i shouid be manually enabled on the phone Refer to the users ma Ful of he corresponding SIP phone for instructions on performing a factory reset or reboot fon any of he supported phones what additonal configurations are required for a spectic Qiaooo Manual I Installation Guide Step 2 4 Using IP Lines SIP phone and how to manipulate with the GUL You may also find the detailed installation instructions ofthe Epygis supported IP Phones in the Configuring Epygi Supported IP Phones document published on Epyg s Web pora To make sure the line configuration works properly do the following IP Line Registration Status to soo if IP Line registra wo Dial 74 to gel the lina information Mako outgoing and accept incoming calls Quaooo Manual I Installation Guide Step 2 4 Using IP Lines Supported SIP Phones Below is the ist of SIP phones that are fay supported by Epygi and can bo conigurad work wih QX1000 using both Plug and Play and or the automaticaly configuration op tions as wel as the ful se of advanced features ike paging and intercom snom 190 som 200 snom 220 snom 300 also supports FVC snom 320 also supports FVC snom 360 also supports FVC snom 370 also
7. supports FVC snom 710 also supports FVC snom 720 also supports FVC nom 760 also supports FVC snom 820 also supports FVC snom 821 which is replacement for snom 820 snom 870 also supports FVC snom MeetingPoint also supports FVG snom NG som PAY snom ma Polycom SoundPoint IP 30051P Polycom SoundPoint IP astsip Polycom SoundPoint IP astsip Polycom SoundPoint iP asssip Polycom SoundPoint iP ASOSIP Polycom SoundPoint iP 501SIP Polycom SoundPoint IP SS0SIP Polycom SoundPoint IP E01SIP Polycom SoundPoint IP SSOSIP Polycom Soundstation IP 5000 Polycom Soundstation IP 6000 POLYCOM VVX 1500 POLYCOM VVX 300 310 POLYCOM VVX 400 410 POLYCOM KIRK wireless server 000 Grandstream HT386 Aastra 480i also supports FVC Aastra 480CT Aastra 9112 also supports FVC Aastra 9133 also supports FVC Aastra 245i also supports FVC Aastra 480 35 also supports FVC Aasra 9480CT Aastra 6751i also supports FVC Aastra 6758 also supports FVC Aastra 6755 also supports FVC Aaa 6757157 also supports i Aastra S7S7ICT S7CT also sup pots FVC Aastra 67301 also supports FVC Aastra MBUA00 Aastra 6731i also supports FVC Aastra 6739 also supports FVC Familcs2 Linksys SPA921 Linksys SPA22 Linksys SPA941 Linksys SPADA Linksys SPA2002 Linksys PAP2T Yealink SIP T20P Yealink SIP T22P Yealink SIP T26P Yealink SIP T28P Yealink SIP T326 Yealink SIP T38 Yealink VP 2009 VP 2000
8. wal ba required on the unt see Administrators Guide Hardware Overview Allsetings are ast alter a factory reset Afer a factory reset ne default password 19 wil be restored Enyol QK1000 Manual Installation Guide Appendix Configuring NAT Traversal Appendix Configuring NAT Traversal NAT or Network Address Translation is a common feature used ta expand the use of con nected PCs and other networked devices without having to use motile giobal Internet pubic IP addresses Most ISP s wil assign one pubic IP address to each customer that 15 Connected tothe Internet The customer can ure a router to provide NAT capability and resto a private network of PCS and other devices not visio rom the Infernet This method offers securty and also eiminstes the need to assign global Internet public IP ad dresses to each device on tha LAN The QX1000 nates and receives SIP calis trom the Internet or the network connected to tha WAN por To receive SIP call the QX1000 must be abe to receive packets irom the SIP server or any other device tht is trying to make an incoming cal H the OX1000 is placed behind a router with NAT like most basic routers on the market today the QX1000 it not be able lo receive calls To resolve this issue ether STUN must be enabled on tne OX1000 or SIP NAT traversal must be set up inthe router and in the QX000 to route the incoming calls propery Please Note NAT traversal only works with Intemet connections th
9. 300 fr Upstream and 1800 fer Downstream The Min Data Rate tex field is used to specify the amount of bandwidth roserved for data appications The value entered here needs to be smaller Ihat Ihe value specified for UP stream Bandwidth Spocily the WAN Interface Type by choosing between available WAN interface Types Ethernet or VLAN 1 configured Use Ethomo fr DHCP or static IP For Ethernet clcking Next wil display the Ethernet IP Configuration page I VLAN is the selected WAN Inierface Type ha next paga wil be VLAN IP Configuration lr de tale see Manual II Administrator s Guide Ethernet IP Configuration Your Internet Service Provider ISP should provide this information IP Address requires the IP address for the QX1000 WAN interface Subnet Mask requires the subnet mask far the QX1000 device WAN interface Default Gateway requires the IP address of the router where al packets are to bo sont to for example to the rouler a the provider Qiaooo Manual i Installation Guide Step 2 3 Uplink Configuration Wizard moa E pn Coen et Cic on Next to display the DNS Settings page DNS Settings The DNS Settings page provides te option cf seting up a name server for the OX1000 I citer the allowing componens The Nameserver fll requiras the Padres ot an external name server Tho Alternative Nameserver text field requires the IP address of Ino secondary name server The Alternative
10. N Tris Insalaion Guide does not provide advanced configuration information For these fea dures reter to the Administrators and Extension Users Guides This Installation Guide also does not provide any information about how to secure your QX1000 from unauthorized usage For this feature rer to the Preventing Unauthorized Calis on the Quadro document a http www epyal com leg 1 Inataling the 0x100 explains the connection of cables and devices to the Gxioon lap 2 Configuring the OX1000 describes the configuration steps necessary to integrale ihe OXTOOD nto your neiwerk environment Slop 2 A Using IP Lines explains how to configure IP ines on the QX1000 and to con neci TP phones Step 2 8 Using Receptionist refers to the document describing Receptionists configura tan on he OX1000 Step 3 Registering on Epigis Technical Support shows you haw to access the Epyai Technical Support Center and the Epygi SIP Server B pendx Changing the Admin Password explains how to change the default administr ior password Aupandix Configuring NAT Traversal explains configuration of the CX1000 H tis placed behind a NAT enabled router Appendix Registering on Epya s SIP Server explains how to register on Epygis powerful Si sever Appendix Checking the Connections gives hints on solving common problems Quaooo Manual I Installation Guide Requirements Requirements One 120 240 VAC power outlet in close prox
11. N IP addrass o the router To do so open a browser and go ta www whsismyie com The at wil retur your pubic Internet IP ad dress Record this IP address From the Telephony menu cl the OX1000 Management go to the NAT Traversal Set tinga pags go to General Settings and set he enable NAT Traversal for SIP radio Enyal Qx1000 manual 1 In aton Guide Appendix Configuring NAT Traversal H FETE RAT Tarsi Sets SP Pamaos Select Use Manual NAT Traversal and enter the WAN IP address of the router into the Mapped Host tox field For Mapped Port enter the routers corresponding port num Bar inthis case S060 Save tne entries 1 Go to ho RTP Parameters pao ara sec Use Manual NAT Travers ex Enter the WAN IP address of the router into the Mapped Host tex iid Set the Mapped RTP RTCP Port Range according to the values specited on the router in this case fo 6000 Min and 6199 Max respectively Clek the Save button 1o save ihe contents The GX1000 wil activate the settings and register the extensions on the Epygi SIP Server after a fe minutes You can very the setings rom the main QX1000 Management menu Under Status in the SIP Registration Status section Eoyal QX1000 Manual i Ins aton Guide Appendix Registering on Epygi s SIP Server Appendix Registering on Epygi s SIP Server Epygi maintains a SIP Server that can be used to cal bet
12. QX1000 The IP PBXs Manual I Installation Guide for QX1000 SW Vers Qia000 Manual i Installation Guide Copyright ana Trademarks OS a rae Waa Pa ne ja mgnda Mos Caps tr insta seeders ba pan or pec pg United Warranty eed ar use br omic pala ne En EU ei eee ach un Eg i ai aon eder pta mg e na mara aha net aa o dc etd N falur fll Ey laon aparaton or marimar in Tama ling tm te ane i pa kang seas ocean Epp eT Sr Reda Eora manes o ard a anan presses lea ay mh ope IE Docs he cues fie d acram seal mapang ele tpe Sele qui maa merui ores Ka anu uae fetum Policy ou produet oa abe detecte rg he waranty pro cal Ea Cataa Suppor at STZ 69216 ttt en pylon Support randi UA pt Pr lapses Ea JE diaconi wan rr na ory rss si gee a i1 wo py cna rrt io met or update t pb pang fare r tomaron niet ast te elly AY easi qu Fo Tecra a ie Lapay Taw Carlar E00 Noh als Pa Sl a Pra Toa Tt Perearsteis ral Sage a6 Compre SA Ac i Bana 8 ari io dem 2080081 Brem LII MM emia eo not a a Eee ba ai Me rayne nb Kaen Girona UMMHMAM Serene aaa Ta a a a ide curte KAPENKOBAO DON requests Ma member mus be prod oe tepore company Paka rl mls ias maan ARIA PAN E DC DR ntn am eripatu mni Po E man cere Ed proc c ee e Ca KU cp En e ares coute nay ested Butt sce tesi pac wa pra on el sty a Tan soon s posible Aue you wi be aavaed a your ight o loa ampan iN he FO d you bee be on
13. QX1000 a Step 2 2 System Configuration Wizard a3 System Configuration a DHCP Settings for the LAN Interface E Regional Settings m Emergency and PSTN Access Code Settings E Finishing the System Configuration Wizard E Step 2 3 Uplink Configuration Wizard ai Uplink Configuration a Ethernet 1P Configuration aa DNS Settings 39 Finishing the Uplink Configuration Wizard 20 Step 2 A Using IP Lines Supported SIP Phones Step 2 8 Using Receptionist Step 3 Registering on Epygi s Technical Support Appendix Changing the Admin Password Appendix Appendix Registering on Epygi s SIP Server Appendix Checking the Connections Configuring NAT Traversal Manual II see Administrator s Guide This guide describes In detail the menus available for administrators anly Fur thermore It includes all the system s default values at a glance Manual III see Extension User s Guide This quide describes in detail the menus available for extension users Further more It Includes ali the cal codes at a glar Quaooo Manual I Installation Guide About This Installation Guide About This Installation Guide Thi Installation Guide explains the installan ofthe QX1000 ft gives step by step instruc ons to provision the QX1000 and configure the phone extensions After successtuly con figuring the GX1000 a user wil be able to mako SIP and ocal PBX cals as wel as access the Internet from devices connected to he WA
14. at have static IP ad ressas Very trom your provider that this is the case for your Internet connection Some ISPs provide dynamic IP addresses that may change from ime to ime and are not appro priate for SIP NAT traversal Please Note It you have more than one router in series between the OX1000 and the In ternet tha samo port forwarding setup must be configured on each router NAT Traversal Setup Install the OX1000 behind the router the QX1000is configured with its factory default setings itis already configured Tor DHCP and wil obtain an IP address automaticaly from fne router Connect a PC to the QX1000 LAN port and power it up Veriy the QX1000 can connect to the Interet by opening a browser window and browsing to a familar WEB ste If te QX1000 cannot reach the Internet vert the WAN LEDs and the cabling Verify the QX1000 is set up for DHCP on the WAN and that the router has the DHCP server enabled orte devices behind it Find the address of the router and log into the router Refer to the router s user manual on how lo open the router configuration Set up port forwarding on the router to forward UDP ports 5060 6000 6099 to the IP address assigned to the QX1000 You can see the IP address of the OXIDOO in the System menu under Status submenu Network Status The IP address wil be Ested as he WAN IP address Your router also may indicate the IP address assigned tothe Gx1000 Find out the public Interet addrass WA
15. behind a NAT fouter and the STUN is enabled the detected connection type and fe IP address cf this routers WAN por are displayed us QX 000 cannot werk behind your router f Detected Connection Type is one o he follow ing Unknown connection unexpected eror Symmetric NAT Symmetric Firewall Blocked UDP if you get one of the above mentioned Detected Connection Types either connect the X000 in tron ofthe router or configure NAT raversal manually as explained in Appen do Configuring NAT Tra It you aro unable to resolve your problems lease send us a technical support request on the Support section of h pi new epugicom Please prepare s system log fle and a tach to your request To downoad the system logs open the System Diagnostics page System menu lom Di agnostics and cick Download System Logs Eoyal QK1000 Manual i Ins aton Guide Appendix Checking the Connec THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY The information furnished in this document believed by Epygi Technologies to be accurate s of tha date o publication is subject to change without notice Epygi Technologies as Sumas no responsibilty for any eror or omissions n this document and shal have no ob gation to you as a result ot having made this document available to you or based upon the Information contains Epygi is a registered trademark of Epygi Technologies Ltd AI other products and s
16. buon fo stan Enter ino Ine Host Name fi the unique name top nghi comer un der Epy logo for he QXI000 device The Domain Name lex il requires the LAN sida domain name which the CX1000 belongs to For a baso configuration Ine LAN IP address does not need to be changed but you must change i or example lo integrate the device into an existing LAN record the new TAN IP address and have it handy You need ifr subsequent access to OX1000 man agement es PE Cickng Next shows the page DHCP Settings for the LAN Interface DHCP Settings for the LAN Interface ifthe DHCP server is enabled the OX1000 wil automaticaly assign dynamic IP addresses tothe stations connected tis LAN por if you dint change the dela LAN IP adres ofthe QX1000 you also may leave the de aut values forthe IP Address Range Make sure your connected LAN devices belong to he same network as the LAN por of your OX1000 Please Note Maka sure thera is ony one DHCP server on the LAN oherwise unpredit able network behavior can occur Qiaooo Manual I Installation Guide Step 22 System Configuration Wizard ick on Next to display the Regional Settings paga Regional Settings I your OX1000 i located outside of the United States t is important to properly configure your ine connections to he PSTN in your locaton TTT E Proper configuration of Regional Settings is important for the functionality o t
17. dix Registering on Epygi s IP Server Si Voie cina nmn rre m pine um E NI n SaaS remanon a E E The Authentication password validates the entry and must match the password entered on the QX1000 ater Mako sure to record the nama Authentication Password and SIP ex Tension number fr entry into the QXTOOD later Save wil store the entered information and conclude the basie SIP registration The fallow ing page than wil be displayed This lab shows unreg in the Stat column This entry wil change to reg when the ra quired satinga in the GX1000 are complete and the QX1000 successtuly registers on the SIP Server Repeat this for all four extensions on the QX1000 and the Auto Attendant Eoyal Qk1090 Manual In aton Guide Configuring x100 Extensions Configuring QX1000 Extensions Once the SIP server has the created extensions wih the user information create these ex tensions in the QNXIO00 devices Once they ara entered Inthe QXT000 hey wil be regis trod and can then be used Login to the QX1000 and go to Extensions Management pr Select th first extension to change by clicking the appropriate checkbox and press Edit funcional button The Extensions Management Edit Entry paga wil be displayed Goto the General Settings page and adjust the Display Name as needed aes EPPS TG Naan agama Et ny Gonera Sering pa
18. e QX1000 s Web GUI nter http 1 192 168 0 200 QXt000 s delaul IP address in the address fid a your browser The Login page of the OX1000 wil be displayed see Fig 15 Gun epygi X Enter admin as the Username and 19 as the password to log in as the administrator Once you log in you wil enter into the OX1000 Management Menu Please Note If you consecutively enter a wrong password and or username tor five times the device wil be unavaiabie tor login for five minutes Alter lg in the QX1000 Management page will be displayed nm m 9r pori management O41000 Manual I Installation Guide Step 2 2 System Configuration wizard Step 2 2 System Configuration Wizard Select he System Configuration Wizard trom the System menu The System Configu ration Wizard a tool for the administrator to deine the OX1000 Local Area Network Satins and fo spect regional configuration setings to make GX1000 operational in is LAN The System Configuration Wizard must be run upon QX1000 first startup For the basic configuration same pages in this wizard may be skipped and ltt default for ha basie configuration Please Note It is strongly recommended that factory default settings are a unchanged it heir meanings aro nol completely understandable to io party administrating the OX1000 System Configuration The first paga of System Configuration Wizard shows all tems to be configured Click the Next
19. ervices are the registered trademarks ol Ine respective holders
20. ge Go tothe SIP Settings page to enter the SIP Registration Settings you received from the Epy SIP server Eoyal Qx1000 manual 1 In aton Guide configuring QX1000 Extensions Enter the SIP registration number displayed inthe column Ext into the text feld Reg istration User Name in the Password field ener the password you specified when registering at the SIP aervor and contem it in the fied below In Registration SIP Server the selected SIP server address must be entered If you use the Epygi SIP server you may enter sip epygl com Most SIP server providers including Epygi use port 5080 as the Registration SIP Port You may leave the delaul entry as s Select Registration on SIP Server you want to establish and recive IP cal Gick the Save button to activate the settings Other setings of the extension might be also modified trom Extensions Management Edit Entry page refer to ine Marval I Administrator s Guide Your settings wil be verted then after a fem seconds the Extensions Management page is updated with the changes as shown in the below example Fig 1 35 pme m TET Eros Marageners page IL you go back o Epygis SIP Server you wil ind the value reg far iis number in the cot umn Stat Reg The indicates thatthe QX1000 has suecesstuly registered ha new num ber hs does not happen sfera few minutes again very the SIP Number and pass words E
21. he voice subsystem The Regional Settings determine the proper telephony parameters on the LINE and PHONE ports of the OXI000 for the spocied county Select the country where 10 QX1000 is located you do not find your country in the list pick the closest in your The QX1000 obtains the correct time automatically over the Internet trom a ime server I You ara not located in the USICentral standard time zone you wil need to change the Timezone to your region ick on Next to display the Emergency and PSTN Access Code Settings page O41000 Manual I Installation Guide Step 22 System Configuration Wizard Emergency and PSTN Access Code Settings penan You may enter your local specie emergency codes into the appropriate tieid For example Inthe United States the emergency number is 911 wheroas in Germany 1 is 112 110 In case of an emergency you can then pick up any FXS phone and dial your configured emergency code without any prefixes for PSTN calls The PSTN Access Code isthe prefix number you choose to dial to teil the QX1000 to make this call over PSTN Users in the United States wil usualy choose 9 here Euro pean users usualy would want to enter zero 0 I you do not enter anything into this field he PSTN Access Code coniguraban should be done manually Irom the Cal Routing table Cic on Next to display the Summary Page Finishing the System Configuration Wizard FG TV
22. imity to the QX1000 One RJ45 Ethernet 10100 1000 broadband Internet connection Atleast one IP phone with CATSe cable with 45 connector One CATSe Ethernet cable with RJ45 connector to connect to the OX1000 s Ethernet por One PC with a 10 10 1000 Mbps Ethernet card or adapter installed TCPIP network protocol installed on each PC Internet Explorer Netscape Navigator Mozila Firefox cr Opera browser is recom mended Please Note The QX1000 is shipped with ono straight RJ45 CATSe cable Other cablos are added according to the ere connectivity requirements of fne OX1000 Qiaooo Manual 1 Installation Guide Hardware Overview Hardware Overview The Connectors Panel of QX1000 The ilustration below includes the connectors panel ot QX1000 i LTTHCTTTET 1 Two USE poris to enable the connectivity of USB Nash drive 2 Tha main power switch is used to apply or remove power from the power supply to the system Turing cf system power wih ths button removes fne main power But keeps Standby power supplied to the system Tharelore you must unplug system before ser cing 2 The reset button is used to reboot the system DVD ROM is used tor emergency recovery 5 Two ETH RS interfaces to attach the QX1000 to the router These interfaces are placed in the back panei of QX1000 Qiaooo Manual I Installation Guide Qiaoons Front Pana LEDS QX1000 s Front Panel LEDs ERE ard ve nn ED ENSAYO R L de t
23. ing Receptionist Step 2 B Using Receptionist It you wish to use the Receptionists features the Receptionist should be set up on the QX1000 The QX1000 s basic configuration should be done inthe same way as described inthe Step 2 The Receptionist related setup with detailed instructions on how to configure the QXIDOD and the attached IP Phones is described in the Receptionist Setup on OXIODU docu an wich you can find atthe Epygis Web portal Eoyal 91000 Manual Installation Guide Step 3 Registering on Epygi s Technical Support It is recommended that you register your GX1000 on the Epygi Technical Support web Page Registration wil give you access ta the Technical Support Database There you can Submit requests concornng technical problems as wol as reor to tho Frequently Asked Questions FAG section In addition ine technical support page allows users ta dowmload new fimware manusia and other information You can access the support section oniy i You are ragsiered Acsitonaly registration at Epygis Technical Support web page gives You the usemsme and password ta login to Ihe Epygi SIP Server To register you need to know the serial number o your QX1000 wich s located on a la el on fne bottom cf QX1000 You wil iso need the date of purchase Next open the Eny gi home page uw soya com select Support and cick on Registration Form The on ine registration page wil appear 12 Rageraton o
24. n Complete all fields and record the Login Name and Password in a safe place You wil need ior tha SIP server Please Note In some cases the QX1000 units wil ba shipped preconfigured rom the tac tery withthe Support login and password already set up In this case an information sheet S Included in the packaged contents indicating the username and password to access Epygi s Online Support and the Epygi SIP Server Eoyal QX1000 Manual I Installation Guide Appendix Changing the Admin Password Appendix Changing the Admin Password For security reasons itis recommended that you change the defaut admin password The username of he administrator admin cannot be changed To change the administrator password go to the System menu User Rights Manage ment mm Cg User Rights Management Choose admin from the ist and press the Change Password functional button from the User Right Management page toolbar For Administrator account the page contains two parts one for GUI Access Password he other one for Phone Access Password sts nyse te os The GUI Access Password ces the following components The Old Password field requires the curent password of the Administrator An error message prevents entering the wrong password The New Password tieid requires a new password tor the Administrator Feen tering the new password in the Confirm New Password fd
25. na esent Na poen Na ean kanga rte ador nce er yao ae he nce awan nid eene mc py nae ena th Cone pa ramon ple ance ror deals your aa equ you fave any aala ao sna en a semen com aur Sepron canny ora usta ro i000 Manual i Installation Guide lectica Safety Advisory eres Poe arget ny ian AC aurpe araser Aa an Industry Canada Statement Ma produet meen e scat bar Canada toma secet Safety intormation EETA Ta pne m ad naba iir ay tons chr Ta am lec cock do not opan he Qus Rr sni tque anre Nonest nganga ging som Noti opio ja ictor ie Pn ped cate na a ala grr we ema us aa mendon hn utri cte rapis rs Donatus your aa a goo rp a gas eine wy na lsk Decken oe tele sa cae apse ta the urit areal cna Emergency Services tune Sorc ran ta con a aco een ces hu zenits is mate sale tm Se cn an Str Spee un con mt eser anon sly Ws oe mm SE a Cte CP foras la aan soe ae res tci ens Sr al un E iare repan ope ew Part t comede Gg arta spies st any ema e BA an mainan ete op saa malay ae ae i000 Manual i Installation Guide Table of Contents Manual I Installation Guide About This Installation Guide 5 Requirements 6 Hardware Overview ani c The Connectors Panel of QX1000 1 a E 9 9 Q1000 s Front Panel LEDs Step 1 Installing the Qx1000 Networking Overview Network Connection Connecting the Hardware 1o Step 2 Configuring the QX1000 Dumanas nei Step 2 1 Logging in to
26. nya QK1000 Manual Installation Guide Apendic Checking th Appendix Checking the Connections Ifthe system doesnt seem to be working properly even when all the cables are connected propery t may be helpful to Start Network Diagnostics The WAN ink IP configuration gateway DNS server and STUN NAT wil ll be checked To start diagnostics open the System s menu item Diagnostics and cick Start Network Diagnostics To CZ System Dios RE Ite test passes the output of the system may look as follows Checking for physical link AN Link ok Checking IP configuration statically Ghecking internet connectivity OMS ping Checking server port 34 84 88 200 3060 Detected HAE type Symmetrie sag Pextorming wru Discovery landing UDP Datagram of aize 1800 got anser Eoyal k1000 manual 1 In aton Guide Appendix Checking the Connections Depending on wher solve the problem S he tecti fling tha diagnostic can give some advice on how to the example below of a fallad test Checking for physical Link no wa tank I diagnostics are successful but you ara stil unable to place a call to 8908 then check the SIP registration status Open the SIP Registration Status page using the OX1000 management System menu om Slatus Besides ho SIP regisation Information far the auto attendant and each connected extension the Detected Connection Type is shown I QX1000 i placed
27. run f QX1000 amp desired to be connected to the Interet The page Getting Started wil be displayed aes CE Ts first page cf the Uplink Configuration Wizard is fr informational purposes only and isis the ems to be configured Click on the Next buton for tne Uplink Configuration page Betore configuring the WAN port to the Intemet you need to get the flowing information rom your interet service provider Bandwidth how much is available upstream and downstream WAN IP Configuration is DHCP supported If yes no more information is needed If DHCP is not supported the folowing data is needed the WAN IP addrass he Subnet mask ho IP address of the standard gateway and the IP address ofthe Do main Name Server DNS MAC address needed when the ISP requires a specific MAG address for the WAN Uplink Configuration Selec the desired Interface Type and erter tho WAN Interface Bandwidth io assure the ually of IP cal Qiaooo Manual I Installation Guide Step 2 3 Uplink Configuration Wizard I ine available bandwidth is used to the point where the quality of an addtional IP call would suflar hen new IP calls are rejected The bandwidth provided by your ISP must be spect for both Upstream and Down stream fede Tha default entry in both lds is 1000000 the maximum bandwidth ofthe 3000 MB upink module For basic DSL and cable modem service in the United States typ ical values are
28. ter with IP phones connected to the same network ig at 00 bai P phones ont sama nc Qiaooo Manual I Installation Guide Step 2 Configuring the qiiooo Step 2 Configu g the QX1000 You may customize the flowing setings by logging in to the QX1000 s Web Management Step 21 Bandwidth to regulate the number of calls alowed by the QX1000 to avoid degradation in low bandwith condos TimeiDate to ensure the correct ime and time zone sre used for cat records Regional Settings your OX1000 is located outside the United States it is important to propery configure your ine connections o the PSTN in your loca ton Firowall i your OX1000 is connected behind a router with its own frawal ser ioe running disable the firewall to make OX100O accessible for management purposes Please Note Voy functionality ol IP calls aftar the IP ine configuration IP telephony Dial 899 and you wil hear a voice message that confirms you have suc cesstuly established an IP cal I this cal is not successful go to Appendir Checking ihe Connections tor troubleshooting Qiaooo Manual I Installation Guide Step 2 1 Logging in te Qx1000 Step 2 1 Logging in to QX1000 Start a browser MS Internet Explorer Netscape Opera Mazila Firefox ec ona PC connected to the OX1000 via the WAN interlace Since Firewall is disabled on the OX1000 by default you may connect the Web GUI remotely To connect th
29. ween QX1000 devices QX1000 extensions may already be defaulted to register o the SIP Server To create addtional reg strains you may login drec to Epyg s SIP Server you have registered your QXIDOD a Epygis Technica Support Center you have not registered wih Epyol Technical Sup port you cannot login to iha Epyoi SIP Server Log in to the Epygi SIP Server at vem epug com Click on SIP Server Login Use the same login name and password you used Tor Epygi Support for Customer Login SiBVbice cerne vewa cmn im Fo tan SIP Sances Logn page Read the SIP Service Terms and Conditions and accept i to proceed The displayed page now welcomos you and alows you to Subscribe a New Extension SPVoice nante vou tomes vour cros t Sclecing Subscribe a New Extension leads you fo a page where you can enter the user information as shown below Tha Extension Ne i the eight diga SIP number assigned fo your extension The frs vo ae fixed by the SIP Server and cannot be changed and the Jast tira are user defined Notice the check box to enable this extension fo be shown in iho Epygi Publi SIP Directory Please Note If you enable this extension to be shown in the Epygi Publi SIP Directory all informaban related to this extension wil be published in the Pubic SIP Directory which accessible by anyone from iha Internet To maintain privacy do not check tis box Eoyal QX1000 Manual I Installation Guide Appen
30. wil conf the now password The New Password fid is checked against fe strength and you may See how strong is your inserted password right below that field Up to twenty 0 20 dois and symbols are alowed Eoyal QX1000 Manual i Ins aton Guide Aopendie Changing the Admin Password Macer nans res cenas cens eg r The Phone Access Password ces the following components Te Old Password field requires the curent password of the Administrator An error message prevents entering the wrong password The New Password tieid requires a new password for the Administrator Reen tering the new password in the Confirm New Password fd wil confirm the new password The New Password Tieki is checked against s strength and you may seo how strong is your inserted password righ below that field The pass word can consist at numer values only Up to twenty 0 20 digits are alowed A responding warning appears if any other symbols are inserted Please Note It Administrator is changing the Local Administrator or Extension pass words or Local Administrator is changing the Extension password then the Old Pass ord fedis not displaying Attention It is highly recommended to define a proper and non empty password on this Paga no extension is Being used for he Call Relay service Irom the OX1000 s Auto A fendant Write down the password somewhere and keep itin a secure place If the password is lost factory reset
31. y when tah ws ein cy LE Sytem verte LED Qiaooo Manual I Installation Guide Stop 1 Installing the Qx2000 Step 1 Installing the QX1000 Networking Overview The OXI000 has two Fihemat ports Those ports are able to transmits and receive up to 3000 Mbps trae Every device within an IP network requires a unique IP actress to identity ise Since the GXT000 connects to the Ethernet has o be part of network and must have IP address CX1000 should have static IP address configured which is a fied manualy assigned IP dores that remains vald unti changed The QX1000 must be visible to the Internet to be able to receive and send VolP cals When the QX1000 i placed in s private network typically behind existing routers It wil by defaol attempt to pass through the NAT al fs router wih its STUN Simple Traversal ot LDP over NAT feature STUN wil work without user configuration with the majority al ba Sic routers In some scenarios port forwarding on the router s requred to maka the QXI0O0 accessible to other QX1000 devices and tha Epygi SIP Server on the Intenet Network Connection A QX1000 should be always connected behind a router which is connected to a cable or xDSL modem IP phones are placed on the same network with QX1000 Internet IP Prones i000 Manual i Installation Guide Connecting the Hardware Connecting the Hardware QKI000 behind a rou
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