Service Repair Instruction
Contents
1. _ N9QYA VA Year N 2001 aer lt lt lt Supplier Code Month 1 Jan 2 Feb 9 Sep O Oct N Nov D Dec Maker s marking Revision Letter A B Hitachi Maxwell Date code example __ _N 9 A MX Year N 2001 2008 aeee eee Supplier Code Month 1 Jan 2 Feb 9 Sep O Oct N Nov D Dec Maker s marking Revision Letter A B Sanyo Date code example pm gt _ sSN D9 A SY Year N 2001 aer lt lt lt Supplier Code Month 1 Jan 2 Feb 9 Sep O Oct N Nov D Dec Maker s marking Revision Letter A B NEC Date code example m N 8 A NT Year N 2001 ee Supplier Code Month 1 Jan 2 Feb 9 Sep O Oct N Nov D Dec Maker s marking Revision Letter A B Panasonic Date code ar ONA Year N 2001 0 2002 e Code Month 1 Jan 2 Feb Sane Sep O Oct N Nov D De c Maker s marking Revision Letter A B Sony Date code example m P NA Year 0 2002 CO _ e Supplier Code Month 1 Jan 2 Feb 9 Sep O Oct N Nov D Dec Maker s marking Revision Letter A B Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 35 of 46 Company Confidential 2005 BenQ Bengo mobile Release 1 0 13 Introduction of Service Repair Documentation for Level 3 Basic Repairs A31 Purpose2. Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 38 of 46 Company Confidential 2005 BenQ BenQ mobile Release 1 0 17 SIM Card Problems Fault Symptoms Customer GRT Handset does not accept SIM card SIM Card Problems SIM Card Problems Watch for oxidation and damaged pads of the SIM Card reader Back to customer without repair Caused by customer SCRAP has to be send separately to WSC Not okay Exchange the damaged Filter Check the status of the EMI Filter visually Okay Not okay Check the status of the SIM Card reader visually check for twisted or bent contacts Check for dry joints Okay Not g Use the resistor test Oka Exchange ay function of a multimeter i Continue with SIM Card reader to check connection higher repair level between spring contacts and soldering contacts The value must be 0Q Connector SIM Card Reader Use soldering iron to remove defective component Avoid excessive heat Watch surrounding components Resolder new component afterwards E commerce order number L36334 Z97 C337 E commerce order name CONNECTOR SIM CARD READER K1 Soldering temperature 360 C TIP Temp EMI Filter Use hot air blower to remove defective component Avoid excessive heat Watch surrounding components Resolder new component afterwards E commerce order number L50620 U6029 D670 E commerce order name FILTER EMI Fi Type6 PB Free
3. e Body SIM card merne a Covey Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 4 of 46 Company Confidential 2005 BenQ Beng mobile Release 1 0 3 Unit Description of A31 The A31 Finch is designed as a Mono Block with non exchangeable housing The Upper case and battery cover are painted parts 1k 2 colours IMD Lens will be mounted by double adhesive display 128X128 reuse from Pegasus semi bridge keypad 4 way Navi Key 12 keys block IMD lens 1pcs only No ID concept will be realized on Battery Cover iEMENS Message g 1 amp p gt ro A is ater a j r Technical Documentation 10 2005 TD Repair_L2 5L_A31_R1 0 pdf Page 5 of 46 Company Confidential 2005 BenQ BenQ mobile Release 1 0 4 Exploded View of A31 Upper Casa Assy Keypad ASSY POR Assy Lower Cose 4esy a Screws Bottary Hottery Cover Assay Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 6 of 46 Company Confidential 2005 BenQ BenQ mobile Release 1 0 5 Disassembly of A31 All repairs as well as disassembling and assembling have to be carried out in an ESD protected environment and with ESD protected equipment tools For all activities the international ESD regulations have to be considered For more details please check information in c market https market benqmobile com SO welcome lookup asp There you can find the document ESD Guideline Remove Battery Cov
4. Soldering temperature 360 C TIP Temp IRIS Diagnose Code 43300 Interface SIM Card reader Mechanical Damage Technical Documentation 10 2005 TD_Repair_L2 5L_ A31_R1 0 pdf Page 39 of 46 Company Confidential 2005 BenQ BenQ mobile Release 1 0 18 IO Connector Problems Fault Symptoms Customer GRT Charging Problems No connection to GRT Problems with external loudspeaker or microphone when using a car kit Problems with accessories connected at the IO connector IO connector Problems Watch for oxidation and damaged pads of the IO connector Back to customer without repair Caused by customer SCRAP has to be send separately to WSC Not okay Ea Clean IO connector Check the dust inside the IO connector Okay Not okay Check the status of the IO connector visually check for twisted or bent contacts Check for dry joints Not k Use the resistor test Oka Exchange 2 Function of a gt Continue with IO connector multimeter to check higher repair level connection between spring contacts and soldering contacts The value must be 0Q Connector IO Jack Use soldering iron to remove defective component Avoid excessive heat Watch surrounding components Resolder new component afterwards E commerce order number L50634 Z93 C364 E commerce order name lIO JACK NANO 12 POL Soldering temperature 360 C TIP Temp IRIS Diagnose Code 46100 Interface Charging Connector Mechanica
5. Check 11 TX GSM Band 2 e high o e n Error e GSM S e second highest PCL e Phase Error RMS e BS Power 75 dBm e Phase Error Peak e middle BCCH e Average Power e Power Time Template 12 RX GSM Band2 e high TCH e RX Level e GSM Spec e BS Power 102 dBm e RX Qual e 50 Frames e BER Class Ib e middle BCCH e BER Class II e BER Erased Frames Final Inspection The final inspection contains 1 A 100 network test location update and set up call 2 Refer to point 3 3 3 A random sample checks of Data reset if required Optical appearance complete function 4 check if PIN Code is activated delete the PIN Code if necessary Basis is the international standard of DIN ISO 2859 Use Normal Sample Plan Level II and the Quality Border 0 4 for LSO Remark All sample checks must be documented Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 33 of 46 Company Confidential 2005 BenQ BenQ mobile Release 1 0 Annex 1 Test SIM Card There are two different Test SIM Cards in use 1 Test SIM Card from the company ORGA Pin 1 number 0000 PUK 1 l 12345678 Pin 2 number 0000 PUK 2 l 23456789 2 Test SIM Card from the company T D1 Pin 1 number 1234 PUK i 76543210 Pin 2 number 5678 PUK 2 i 98765432 Technical Documentation 10 2005 TD Repair _L2 5L_A31_R1 0 pdf Page 34 of 46 Company Confidential 2005 BenQ Bengo mobile Release 1 0 Annex 2 Varta Date code example
6. This part of Service Repair Documentation is intended to carry out repairs on BenQ Mobile repair level 3basic only for workshops without level 3 equipment special agreement required The described failures shall be repaired in BenQ authorized local workshops only The level 3basic partners are obliged to send exchanged boards SWAP to the next higher Service Repair Partner All repairs have to be carried out in an ESD protected environment and with ESD protected equipment tools For all activities the international ESD regulations have to be considered Assembling disassembling has to be done according to the latest A31 Level 1 3 repair documentation The Service Partner has to ensure that every repaired mobile Phone is checked according to the latest released General Test Instruction document both documents are available in the Technical Support section of the C market Check at least weekly C market for updates and consider all A31 related Customer Care Information A31 Part number on IMEI label S30880 S2920 xxx Scrap Handling All Scrap information given in this manual are related to the SCRAP Rules and instructions Attention Consider the new LEAD FREE soldering rules available in the communication market avoid excessive heat Scope This document is the reference document for all BenQ Mobile authorised Service Partners which are released to repair BenQ Mobile phones up to level 3Basic Terms and Abbreviations Tec
7. 6 digits have been allocated for the equipment serial number for manufacturer and the last digit is spare The part number for the A31 is S30880 S2920 xxx where the last for letters specify the housing and software variant A31 series IMEI label is accessible by removing the battery Re use of IMEI label is possible by using a hair dryer to remove the IMEI label On this IMEI label BenQ Mobile has also includes the data code for production or service which conforms to the industrial standard DIN EN 60062 The data code comprises of 2 characters first character denotes the year and the second character denotes the month For example P zoo maRcn 3 R aosan a S feos may j 5 T2008 sune e U 2006 JULY 7 To display the IMEI number exit code and SW HW version key 0 6 Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 29 of 46 Company Confidential 2005 BenQ BenQ mobile Release 1 0 12 General Testing Information General Information The technical instruction for testing GSM mobile phones is to ensure the best repair quality Validity This procedure is to apply for all from BenQ Mobile authorized level 1 up to 3 workshops Procedure All following checks and measurements have to be carried out in an ESD protected environment and with ESD protected equipment tools For all activities the international ESD regulations have to be considered Get delivery gt Ensure that ever
8. Page 27 of 46 Company Confidential 2005 BenQ BenQ mobile EEEN Printing IMEI label The module printing IMEI label offers the possibility to re print IMEI labels for mobiles again DER Global Home hy BenQ E Mail Mobile info IMEI 35163000001 1691 DE Location Kamp Lintfort IMEI label printing Input Masterphone codes I l 1 I I l l Simlock unlock co BFBuUS Status connected You are able to print 1 label in just one step To prevent that misaligned labels are being printed the setting Print test labels V is activated by default After having printed a well aligned test label you can uncheck the setting and print the correct label Hint For correct printing of IMEI labels you must have a Zebra label printer with special material that fits for label printing This printer has to be connected to local LPT1 printer port also see Installation of IMPRINT and MUST feature a printing resolution of 300dpi Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 28 of 46 Company Confidential 2005 BenQ Bengo mobile Release 1 0 11 International Mobile Equipment identity IMEI The mobile equipment is uniquely identified by the International Mobile Equipment Identity IMEI which consists of 15 digits Type approval granted to a type of mobile is allocated 6 digits The final assembly code is used to identify the final assembly plant and is assigned with 2 digits
9. Watch for oxidation and damaged pads of the EMI Filter Caused by customer SCRAP has to be send separately to WSC Okay Not okay Not Exchange the okay Check the status of the damaged Filter EMI Filter visually Okay Not k Use the resistor test Oka Exchange oxay function of a multimeter y Continue with EMI Filter to check connection higher repair level between spring contacts and soldering contacts EMI Filter Use hot air blower to remove defective component Avoid excessive heat Watch surrounding components Resolder new component afterwards E commerce order number L50620 U6029 D670 E commerce order name FILTER EMI Fi Type6 PB Free Soldering temperature 360 C TIP Temp IRIS Diagnose Code 47000 Data connectivity Technical Documentation 11 2005 TD_Repair_L1 L3_M580_R1 0 pdf Page 46 of 46 Company Confidential 2005 BenQ
10. tested with the GRT Software The service partner is e For testing responsible to ensure that all required hardware is available For additional Software and Hardware options as well as the supported GRT equipment please check the GRT User manual Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 15 of 46 Company Confidential 2005 BenQ BenQ mobile Release 1 0 8 GRT Software Functionality Configuration Sep 1 Select Settings gt gt SWUP JPICS Settings GRM SWlUpdate ral Limit ULimit Result Status MEI tS a i actual SwWersion Talktime i al hh mm ss Operating Time hh mm ss HadwareD a asic Diy st i_ OSOS O OC Contrast Errcode Siemens Phone with Gold MV usePowerSupply chk Exit Step 2 Proceed as follows gt Select all required Variants you need to repair click onto the in front of the product name gt Check Com Port setting If necessary change it gt Check speed setting Select always the lowest speed if your PC does not have a fast serial card gt Enter the value for JPICS Server Timeout Be careful this value defines how long GRT tries to reach the server until you get an error message Do not select a very long time Settings for Swup and Jpi s Mobile Fort for JPics incl Initialisation MobilePort Speed ji 115200 Standard JPics Server Time
11. to 300 min standard battery Battery Capacity Less than 2 h for 100 Weight 85g 75 cm Length 102 mm Width Bm O Thickness 17 6 mm SIM Functionality SIM Application Toolkit Rel 99 Security Controls SIM lock various levels PIN 1 amp 2 control Ciphering A5 1 and A5 2 SIM plug in 3 1 8 V SAT rel 99 Data Services Mobile Internet access WAP 1 2 1 amp parts of 2 0 Data download OTA via SMS or WAP MMS class 3 EMS rel 4 3 Data services CSD at 9 6 Kbps amp GPRS up to 53 6 Kbps Display Display Illumination 128 x 128 pixels 65 536 colors CSTN 7 lines plus headline la Connectivity Serial cable 4 way navigation key amp two soft keys 65 536 color display Messaging SMS EMS MMS 32 chord polyphonic ring tones Basic organizer event reminder address book and calendar Mobile Phone Manager software WAP GPRS Java MIDP 1 0 Java based games and applications Speed dialing keys Programmable soft keys Handsfree talking Alarm function Calculator Stopwatch Silent alert Vibra External Antenna Connector in the phone offers an interface for a built in car kit Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 3 of 46 Company Confidential 2005 BenQ Bengo mobile Release 1 0 2 A331 Interface to Accessories The car cradle is the same design of the G85 existing design Nano I O connector is for G85 generation The compatible interface is suitable to use the travel charger
12. 1 36 14 List of available Level 3 Basic Parts ccccccssssseesesseeeeeseeseeseeseenseeeenseeseesseseenseeeoeneesenseeses 37 15 Hardware Requirements ccccccsccsesscsesseeesseeesseeeesseesseeeaeeeeaseenesseneaseseaseeoaseeoesseneasesoanesoeaeens 37 16 A31 Board Layout crisieccatecd ecie eerie ecto e see eetn ceaneceamee a aaa adaa E Eaa 38 17 SIM Card Problems annnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nenn nnnnnn ennan nnana 39 18 IO Connector Problems sivivnasevcsusactasaitnusasucvevinstiinvevenenndenieind anvedenavevieaneette ress siarwenvensiviouenvayy 40 19 Main Keypad Illumination Problems ccccceesseseesseeeeeneeseenseseenseecenseeseenseseenseesonseesonseeses 41 20 CONMEGCION Battery sinceccccstdeccsca reece saessenncstescntecenetunsesuieaseususveous ia a a ac Ni Va Eaa 42 21 Display ProDleMS isss noaa EEEa Eain 43 22 Connector RF Internal Antenna ec cect seen cove te rsncne se cnesucccsnvacaceeatevertevcwsedudaeswemsanseuetvadeausnsexeneesses 44 23 Fiter EMI Problems isisisi EEE EAEE EEEE EA 46 Technical Documentation 10 2005 TD_Repair_L2 5L_A31_R1 0 pdf Page 2 of 46 Company Confidential 2005 BenQ BenQ mobile Release 1 0 1 Key Feature Supported Systems Band GSM 900 1800 Band GSM 850 1900 EGSM GSM phase 2 phase 2 GPRS multislot class 8 coding scheme 1 4 Vocoders FR HR EFR AMR Stand by Time Up to 270 h standard battery Talk Time Up
13. 3 type Variant Read out phone gt gt Appears in the window above Remarks The decision about a BenQ Mobile authorised SW Update depends only on the Master Table The user has no chance to influence the decision Xfs and mapping are always activated there is no chance to deactivate them GRT will erase in any case the customer data even if the action is cancelled lf the user wants to download an other variant then the automatically identified one he has simply to select an other variant from the list Afterwards he has to start the SW Update Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 21 of 46 Company Confidential 2005 BenQ BenQ mobile 9 4 Case 3 Operator SWUPdate blue Step 1 Carry out step 1 4 to start SW Update SoftwareUpdate CxVBE5 CxVv70 M55 M56 MES MB5R MC6O 55 56 S65 S66 SK65 SL55 SL56 SLE5 30880 57700 4100 Check ariant IMEI Siemens Phone with S Gold Y actus WH Sw from Mastertable imi I Mapping StartUpdate 1 1 1 1 1 1 4 Read out phone type Variant gt gt Appears in the window above Remarks Release 1 0 Select the mobile phone CPU type Start SW Update Choose if customer data shall be erased If Yes activate the boxes in front of xfs and mapping The decision about a BenQ Mobile authorised SW Update depends only on the Master Table The user has no chance to influence the decision Xfs an
14. 880 57700 4100 Check ariant 1 1 1 1 1 1 2 Read out phone type Variant gt gt Appears in the window above Remarks Release 1 0 Select the mobile phone CPU type Start SW Update Choose if customer data shall be erased If Yes activate the boxes in front of xfs and mapping The decision about a BenQ Mobile authorised SW Update depends only on the Service Release Table The SW which is booted by GRT can be below the SW mentioned in the service Release Table if this SW is not released for the Net Operator If xfs and mapping are activated GRT will erase in any case the customer data even if the action is cancelled lf the user wants to download an other variant then the automatically identified one he has simply to select an other variant from the list Afterwards he has to start the SW Update Technical Documentation TD Repair _L2 5L A31_R1 0 pdf Company Confidential 2005 BenQ 10 2005 Page 20 of 46 Bengo mobile Release 1 0 9 3 Case Step 1 Carry 2 Operator SWAP red out step 1 4 to start SW Update SoftwareUpdate CXVB5 CxV70 M55 M56 MES MESAR MC6O 595 556 565 S66 SK65 Slog SL56 SL65 30880 5 7700 4100 Select the mobile phone CPU type IMEI Siemens Phone with S Gold l ea actuals Sw from Mastertable l Choose if customer data shall be erased If Yes activate the boxes in front of xfs and mapping 1 1 1 1 1 1
15. BenQ mobile paiaseci0 Service Manual A31 Level 1 3 Department Notes to change Technical Documentation 10 2005 TD Repair _L2 5L_A31_R1 0 pdf Page 1 of 46 Company Confidential 2005 BenQ BenQ mobile Release 1 0 Table of Content T TROY Ca ice cic acinar w cies E en en eeu ccins wotinewenca ute eedeciescctoneumeseeuserwecesncsoneencs 3 2 A31 Interface to Accessories aiiiiesesceccececdascenee tener besenewssateetencesasbescaecasaneosiiwenswewscaseiscbuecerdessecesenye 4 3 UN DESCHPUON OR Prot siiniga a ia E Eia 5 A EXpIoded VIEWOrAS I onsiories a a EE A 6 DO DEASSeMDV OLA S I e EES E EEEE 7 Assembly OFAST crnan E eee net ERE eam see E eee ee 11 7 BenQ Mobile Service Equipment User Manual ccsscceceeeesseeeeeenseeeeeesseeeeeeeneeeeeeseeeseeeess 15 8 GRT Software Functionality Configuration cccccssseccsssseeeecesseeeseeenseeseoenseeseoeneeessoeees 16 9 GRT Software Regular Usage ssnnsnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnmnnn nnmnnn nnmnnn 18 10 JPICS Java based Product Information Controlling System ccssseesseseeeeeseeseeeeeees 23 11 International Mobile Equipment Identity IMEL cceseseeseeseeseeeseeeeeeeeeeeneeseenseseeseenes 29 12 General Testing Information cccceeseesseeeceesseeeceenseeeceenseeseoesseeseoeseeeeooseeesoessesseoenseesses 30 13 Introduction of Service Repair Documentation for Level 3 Basic Repairs A3
16. age 41 of 46 Company Confidential 2005 BenQ Bengo mobile Release 1 0 20 Connector Battery Fault Symptoms Customer GRT Mobile does not switch on No connection to GRT Battery connector problems Watch for oxidation and damaged pads of the Battery connector Back to customer without repair Caused by customer SCRAP has to be send separately to WSC check for twisted or Bent contacts Check for dry joints Not okay Check the status of the battery connector visually Use the resistor test Exchange function of a multimeter i Continue with battery to check connection higher repair level connector between spring contacts and soldering contacts The value must be 0Q Connector BATTERY Use hot air blower to remove defective component Avoid excessive heat Watch surrounding components Resolder new component afterwards E commerce order number L36334 Z97 C213 E commerce order name CONNECTOR BATTERY 3 POL Soldering temperature 240 255 C IRIS Diagnose Code 13000 Battery Mechanical Damage Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 42 of 46 Company Confidential 2005 BenQ BenQ mobile Release 1 0 21 Display Problems Fault Symptoms Customer GRT Display problems Current measured failed Display Problems Not aused by customer SCRAP has to be send separately to WSC check for twis
17. and in addition using secure socket layer SSL connection The JPICS server is only available for authorized users with a specially coded smart card These smart cards and the administration of the JPICS web server and the PICS database server can only be provided by the JPICS TRUST Center of the responsible department in Kamp Lintfort In case of any questions or requests concerning smart cards or administration of the databases please ask your responsible BenQ Mobile Customer Care Manager Technical Documentation 10 2005 TD Repair _L2 5L_A31_R1 0 pdf Page 24 of 46 Company Confidential 2005 BenQ Bengo mobile Release 1 0 Installation overview The following installation description assumes that a web browser is already installed JPICS is tested with the following browsers 1 Internet Explorer Version 5 5 and higher 2 Netscape Version 6 and higher For further information regarding supported browsers browser version and supported operating systems see the Sun FAQ s Here is a step by step instruction to install all the required components It is necessary to follow this order 1 Smart Card Reader Omnikey Cardman 2020 USB or Cardman 3121 USB CardOS interface BenQ Mobile Version 3 0 B 2 3 Java Runtime Environment Sun 4 Java additional components Every user is responsible for a proper installation matching the license agreements For installation and further access you need the following 1 T
18. d mapping can be activated on demand GRT will erase in any case the customer data even if the action is cancelled lf the user wants to download an other variant then the automatically identified one he has simply to select an other variant from the list Afterwards he has to start the SW Update Technical Documentation TD Repair L2 5L_A31_R1 0 pdf Company Confidential 2005 BenQ 10 2005 Page 22 of 46 BenQ mobile eee 10 JPICS Java based Product Information Controlling System A JPICS PICS internet portal Microsoft Internet Explorer bereitgestellt von BenQ mobile Kamp Lintfort eee Global Home hty BenQ E Mail Beng mobile Username SparkalP Password fainne T Aa hebeonnected Overview The following functions are available for the LSO e General mobile information e Generate PINCODE e Generate SIMLOCK UNLOCK Code e Print IMEI labels e Lock Unlock and Test the BF Bus Technical Documentation 10 2005 TD Repair L2 5L A31_R1 0 pdf Page 23 of 46 Company Confidential 2005 BenQ BenQ mobile paisacese JPICS PICS internet portal Microsoft Internet Explorer bereitgestellt von BenQ mobile Kamp Lintfort mB GlobalHome hhy BenQ E Mail Mobile info IMEI label printing Masterphone codes Simlock unlock co BFBus Status Cheese a itinciiom i connected The access to the JPICS server which is located in Kamp Lintfort is protected by chip card
19. er Assy and Battery Remove screws with the Torque Screwdriver 15 Technical Documentation 10 2005 TD Repair _L2 5L_A31_R1 0 pdf Page 7 of 46 Company Confidential 2005 BenQ BenQ mobile aise 0 Remove Vibramotor by using Tweezers Remove Loudspeaker by using Tweezers Remove MMI from Upper Case Assy by using the Alternative Opening Tool carefully Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 8 of 46 Company Confidential 2005 BenQ BenQ mobile C To avoid scratches it is mandatory to place a protection foil onto the Display Remove Display by using the alternative opening tool carefully Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 9 of 46 Company Confidential 2005 BenQ Beng mobile Release 1 0 Remove Earphone Press the hocks together and lift the earphone up Remove keypad by using tweezers Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 10 of 46 Company Confidential 2005 BenQ BenQ mobile Overview Upper Parts a Earphone eg Display e a a oe ee 6 Technical Documentation TD Repair L2 5L A31_R1 0 pdf Release 1 0 Overview Lower Parts Vibramotor Loud e speaker d Screws M ri by w o aA 3 Upper Base aE EJ Assy T Battery Cover Assy 4 jj r Lower Case Assv Assemble Keypad by using T
20. he JPICS Installation CD 2 The Smart Card JPICS These cards can be ordered via your responsible Customer Care Manager within BenQ Mobile or on http jpics BenQ com jpics admin request new_jpics jsp 3 A supported Smart Card Reader Omnikey Cardman in order to access your Smart Card Remark We recommend using Cardman 2020 USB or Cardman 3121 USB Serial card readers are not supported Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 25 of 46 Company Confidential 2005 BenQ BenQ mobile Release 1 0 Generate Codes In the JPICS application you can choose to generate e Masterphone codes e Simlock Unlock Codes Masterphone codes The Masterphone code is used to unlock blocked mobiles Masterphone codes can only be supplied for mobiles which have been delivered in a regular manner S JPICS PICS internet portal Microsoft Internet Explorer bereitgestellt von BenQ mobile Kamp Lintfort Mela z ji a Lo I j a TE i a 7 yl 2 a re i T y E 2 jd a A Global Home hy BenQ E Mail BenQ mobile Troubleshooting Masterphone Code Mobile info Input IMEI label printing IMEI 251630000011691 DE Location kamp Lintfort Mobile data Producttype Si55 Deliverypartnumber 36880 N4910 4150 31 simlock unlock co SW version foco Partnumber S30880 54910 4100 53 Warranty a eas Status Mormal BFBus Status Delivery information Deliverynote Leono01579 Deliverydate 15 09 05 Mob
21. hnical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 36 of 46 Company Confidential 2005 BenQ Bengo mobile Release 1 0 14 List of available Level 3 Basic Parts According to Component Matrix V1 09 check C market for updates Product ID Order Number Description CM V286 L36840 L2082 D670 LED BLUE TOP V287 L36840 L2082 D670 LED BLUE TOP V288 L36840 L2082 D670 LED BLUE TOP A31 V289 L36840 L2082 D670 LED BLUE TOP A31 V290 L36840 L2082 D670 LED BLUE TOP A31 V291 L36840 L2082 D670 LED BLUE TOP X1400 L36334 Z97 C213 CONNECTOR BATTERY 3 POL X1603 L36334 Z97 C337 CONNECTOR SIM CARD READER K1 X211 L50634 Z93 C364 IO JACK NANO 12 POL X2202 L36334 Z97 C205 CONNECTOR DISPLAY 10POL X3800 L36334 Z93 C297 CONNECTOR ANTENNA 6mm A31 Z1601 L50620 U6029 D670 FILTER EMI Fi Type6 PB Free 15 Hardware Requirements According to L2 5L L2 5 General soldering information V1 3 check C market for updates Jigs Tools and working materials for all described repairs hot air blower soldering gun tweezers flux solder Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 37 of 46 Company Confidential 2005 BenQ Beno mobi le Release 1 0 16 A31 Board Layout Lower board side Connector SIM Card ey oe i IO Jack Nana 12 Pol E Pa Earphone M E a Connector Antenna Upper board side Connector p Battery SEE Disdiode Led s 4
22. ile codes Mobile unlock cade F 0003 40158737 Masterphone codes 8 connected Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 26 of 46 Company Confidential 2005 BenQ BenQ mobile Release 1 0 Simlock Unlock Code The Simlock Unlock Codes can only be generated if the following conditions are given e Mobile must have an active Simlock inside e The user must be given the authorization to obtain Simlock Unlock Codes for the variant of the operator to which the mobile was delivered last time JPICS PICS internet portal Microsoft Internet Explorer bereitgestellt von BenQ mobile Kamp Lintfort Seles A GZ Global Home My BenQ E Mail Simnlock Unlock Code Mobile info paet information For given IMEI IMEI label printing IMEI 350673547 180612 DB Location kamp Lintfort Mobile data Producttype leas Deliverypartnumber 36880 55100 K139 15 Simlock unlock co Si version 049 Partnumber S30880 55100 4139 14 warranty 21 08 05 Status Mormal BFBus Status Delivery information Deliverynote 0066015319 Deliverydate 22 08 03 Mobile codes Masterphone codes Metworkcade Network Mastercode 5 Providercode 5 Provider Mastercode SIM Mastercode SIM Reeanablecode Corporatecode Corporate Mastercode Network Subnet Code Network Subnet Mastercode 0004 28101158 connected Technical Documentation 10 2005 TD_Repair_L2 5L_A31_R1 0 pdf
23. k charging capability of the power supply gt Check current consumption of the mobile phone in different mode Visual inspection gt Check the entire board for liquid damages gt Check the entire board for electrical damages gt Check the housing of the mobile phone for damages SW update gt Carry out a software update and data reset according to the master tables and operator customer requirements Repairs The disassembling as well as the assembling of a mobile phone has to be carried out by considering the rules mentioned in the dedicated manuals If special equipment is required the service partner has to use it and to ensure the correct function of the tools If components and especially soldered components have to be replaced all rules mentioned in dedicated manuals or additional information e g service information have to be considered Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 31 of 46 Company Confidential 2005 BenQ Bengo mobile Release 1 0 GSM Test With the availability of the GRT Test Alignment software this tool has to be used to perform the outgoing test gt Connect the mobile board via internal antenna antenna coupler and external antenna Car cradle universal antenna clip to a GSM tester gt Use a Test SIM For Triple Band phones use a separate test case if the test software allows only one handover Skip the GSM Band test cases if not performed by the mobile pho
24. l Damage 47300 Interface Data Interface Mechanical Damage 4B100 Interface Headset Connector Mechanical Damage Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 40 of 46 Company Confidential 2005 BenQ BenQ mobile Release 1 0 19 Main Keypad Illumination Problems Fault Symptoms Customer Main keypad illumination does not work damaged pads of the LED s Not okay Check the status of the battery connector visually Not okay Use the diode test Exchange function of a multimeter Keypad LED s to check the status of the diode The typical voltage drop on the diode is 1 7 V when testing the diode function with the multimeter LED WHITE TOP LED s Problems gt Caused by customer Watch for oxidation and GRT Current measured failed Back to customer without repair SCRAP has to be send separately to WSC check for twisted or Bent contacts Check for dry joints Continue with higher repair level Okay Use soldering iron to remove defective component Avoid excessive heat Watch surrounding components Resolder new component afterwards Attention Remove Metal Dome Sheet before E commerce order number E commerce order name Soldering temperature IRIS Diagnose Code Technical Documentation TD Repair L2 5L_A31_R1 0 pdf L36840 L2082 D670 LED BLUE TOP 360 C TIP Temp 36000 Keys Illumination 10 2005 P
25. ne Example 1 Test file Band 1 GSM900 Band 2 GSM1800 2 Test file Band 1 GSM1900 Internal Antenna Test case Parameter Measurements Limits Location Update e GSM Band 1 e Display check e individual e BS Power 55 dBm check e middle BCCH 2 Call from BS e low TCH e Ringer Loudspeaker e individual e highest PCL check check e BS Power 75 dBm e middle BCCH TX GSM Band 1 e low TCH e Frequency Error e GSM Spec e highest PCL e Phase Error RMS e BS Power 75 dBm e Phase Error Peak e middle BCCH e Average Power e Power Time Template eang to GSM Band fo nt TX GSM Band 2 e low ee e Frequency Error e GSM Spec e highest PCLO e Phase Error RMS e BS Power 75 dBm e Phase Error Peak e middle BCCH e Average Power e Power Time Template Pesce Technical Documentation 10 2005 TD Repair _L2 5L A31_R1 0 pdf Page 32 of 46 Company Confidential 2005 BenQ BenQ mobile Release 1 0 External Antenna 7 Call from MS e GSM900 e Keyboard check e individual e high TCH check e second highest PCL e BS Power 75 dBm e middle BCCH TX GSM Band 1 e high TCH e Frequency Error e GSM Spec e second highest PCL e Phase Error RMS e BS Power 75 dBm e Phase Error Peak e middle BCCH e Average Power e Power Time Template RX GSM Band 1 e high TCH e RX Level e GSM Spec e BS Power 102 dBm e RX Qual e 50 Frames e BER Class Ib e middle BCCH e BER Class Il e BER ee Frames 10 Handover to GSM Band fo Including Handover
26. ntacts Check for dry joints Exchange Battery connector Level 2 Repair Connector RF Use hot air blower to remove defective component Avoid excessive heat Watch surrounding components Resolder new component afterwards Not okay Check the status of the RF connector visually Use the resistor test function of a multimeter to check connection between input and output contacts The value must be 0Q Not okay E commerce order number L36334 Z93 C297 E commerce order name CONNECTOR ANTENNA 6mm Soldering temperature 240 255 C IRIS Diagnose Code 81100 Radio No Contact Int Antenna 81200 Radio No Contact Ext Antenna 82100 Radio Low Receiving Signal Int Antenna 82200 Radio Low Receiving Signal Ext Antenna Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 44 of 46 Company Confidential 2005 BenQ BenQ mobile 83100 Radio Dropped Calls Int Antenna 83200 Radio Dropped Calls Ext Antenna 84100 Radios Call Setup Int Antenna 84200 Radio Call Setup Ext Antenna Technical Documentation TD Repair L2 5L A31_R1 0 pdf Company Confidential 2005 BenQ Release 1 0 10 2005 Page 45 of 46 Bengo mobile Release 1 0 23 Filter EMI Problems Fault Symptoms Customer GRT Handset does not allow data communication via No service mode possible I O connector No software update possible EMI Filter Problems Back to omiamer without repair
27. oose the area you want to work with SoftwareUpdate Concept i Please choose your update concept PersonalRepair Operators wap Operators Update Cancel e Personal Repair Personal Repair is always accessible Basis for the decision if a SW Update is authorised by BenQ Mobile is the so called Service Release Table Example Mobile Phone has already SW50 Service Release Table shows SW50 In this case SW Update is not necessary and therefore not authorised In any case customer data can be erased on request xfs and mapping have to be activated Of course JPICS hardware and authorisation have to be available e Operator SWAP This area is only accessible if you are released by the service management to perform SW Updates for Net Operators Basis for the decision if a SW Update is authorised by BenQ Mobile is the so called Master Table Customer data will be erased without any exception and any chance to influence by the user JPICS hardware and authorisation have to be available e Operator SWUpdate This area is only accessible if you are released by the service management to perform SW Updates for Net Operators Basis for the decision if a SW Update is authorised by BenQ Mobile is the so called Master Table Like in Personal Repair customer data can be erased on request xfs and mapping have to be activated Of course JPICS hardware and authorisation have to be available Technical Documentation 10 2005 TD Re
28. out fi 80 seconds l 6 Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 16 of 46 Company Confidential 2005 BenQ Bengo mobile Release 1 0 Step 3 Connect to GRM Server e Choose in the section GRM the Connect to GRM Database functionality Connect to GRM Database Mobilel z PET abilelnfo LLimit ULimit Result Status ersion Enter your GRT Username and es Password into this fields Uszermame Mustermann Password puree Activate always both boxes if you connect to the database Start with Connect I Update Sequence Files M Update Firmware Status It you IT infrastructure parameter move to the configuration mask e End the connection with a click onto the Exit button appearing after successful data exchange GRT Software has now finished all required settings and configuration tasks All files have been down and uploaded In dependency of the selected number of mobile phones and variants the volume of transferred date could be 100MB Technical Documentation 10 2005 TD Repair _L2 5L_A31_R1 0 pdf Page 17 of 46 Company Confidential 2005 BenQ Bengo mobile Release 1 0 9 GRT Software Regular Usage Step 1 Select the section SWUpdate A Sany GEM Tepdate 7 Hitarere Hobeki Hr Bleacnphinn Diii Wirt eo Sinton bari atha SW Takina phones Step 2 Ch
29. pair L2 5L_A31_R1 0 pdf Page 18 of 46 Company Confidential 2005 BenQ Bengo mobile Release 1 0 9 1 Window explanation This general explanation is valid for all SW Update channels Personal Repair Operator SWAP Operator SWUpdate After using Check Variant Phone IMEI Number will be shown here SoftwareUpdate IMEI Window to select the mobile Siemens Phone with 5 Gold phone CPU ir 3 Atl im Shows the different SW Versions ml a SW inside the mobile phone b Version of Service Release Table SW from Mastertable Bl SW c Version of Master Table SW Start button for SW Update 1 1 1 1 1 1 1 Automatic read oer es Content xfs out function of phone l Settings mapping type Variant Appearing in the Attention window above Activation of the boxes will cause erase of customer date while SW Update Remarks In case of malfunction please check o Is the correct phone type selected o Is the correct COM Port selected o Ifavariant is missing move back to Settings select the missing variant and conncet the GRM Server Then continue with SW Update Technical Documentation 10 2005 TD Repair L2 5L A31_R1 0 pdf Page 19 of 46 Company Confidential 2005 BenQ BenQ mobile 5 1 9 2 Case 1 Personal Repair green Step 1 Carry out step 1 4 to start SW Update SoftwareUpdate IMEI _ Siemens Phone with S Gold Y Guat bel SW from Mastertable Hi pz Mapping StartUpdate 30
30. ted or Bent contacts Check for dry joints Back to customer without repair Watch for oxidation and damaged pads of the Display connector Not Check the status of the Display connector visually Okay Use the resistor test Exchange function of a multimeter Continue with Display to check connection higher repair level between spring connector contacts and soldering contacts The value must be 0Q Connector DISPLAY Use hot air blower to remove defective component Avoid excessive heat Watch surrounding components Resolder new component afterwards E commerce order number L36334 Z97 C205 E commerce order name CONNECTOR DISPLAY 10POL Soldering temperature 360 C TIP Temp IRIS Diagnose Code 21000 Display Performance 22000 Display Background Illumination Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 43 of 46 Company Confidential 2005 BenQ Bengo mobile Release 1 0 22 Connector RF Internal Antenna Fault Symptoms Customer GRT Network search Failure by TX RX measurements No location update possible No location update possible Back to customer without repair Caused by customer SCRAP don t send Okay back to WSC RF connector Problems Watch for oxidation and damaged pads of the RF Not okay connector Check for dust inside Not okay the RF connector Clean RF connector check for twisted or Bent co
31. weezers Assemble Earphone by using Tweezers 10 2005 Page 11 of 46 Company Confidential 2005 BenQ BenQ mobile Baieacese Assemble Display module Remove the display protection foil Assemble Receiver by using tweezers Technical Documentation 10 2005 TD Repair _L2 5L_A31_R1 0 pdf Page 12 of 46 Company Confidential 2005 BenQ BenQ mobile Step 9 Step 10 Technical Documentation TD Repair L2 5L A31_R1 0 pdf Release 1 0 Assemble the Vibramotor by using tweezers Assemble MMI and Upper Case Assy Assemble Lower Case Assy 10 2005 Page 13 of 46 Company Confidential 2005 BenQ Bena mobile Release 1 0 Assemble Battery and Battery Cover Assy Technical Documentation 10 2005 TD_Repair_L2 5L_A31_R1 0 pdf Page 14 of 46 Company Confidential 2005 BenQ BenQ mobile Release 1 0 7 BenQ Mobile Service Equipment User Manual Introduction Every LSO repairing BenQ Mobile handset must ensure that the quality standards are observed BenQ Mobile has developed an automatic testing system that will perform all necessary measurements This testing system is known as BenQ Mobile Service Equipment e For disassembling assembling Torque Screwdriver Part Number F 30032 P 228 A1 Opening tool Case opening without destroying Part Number F 30032 P 38 A1 Alternative Opening tool Part Number F30032 P583 A1 Tweezers All mobile phones have to be
32. y required information like fault description customer data a s o is available gt Ensure that the packing of the defective items is according to packing requirements gt Ensure that there is a description available how to unpack the defective items and what to do with them Enter data into your database Depends on your application system gt Ensure that every data which is required for the IRIS Reporting is available in your database gt Ensure that there is a description available for the employees how to enter the data Technical Documentation 10 2005 TD Repair L2 5L_A31_R1 0 pdf Page 30 of 46 Company Confidential 2005 BenQ Bengo mobile Release 1 0 Incoming check and check after assembling Verify the customers fault description gt After a successful verification pass the defective item to the responsible troubleshooting group gt If the fault description can not be verified perform additional tests to save time and to improve repair quality Switch on the device and enter PIN code if necessary unblock phone Check the function of all keys including side keys Check the display for error in line and row and for illumination Check the ringer loudspeaker acoustics by individual validation Perform a GSM Test as described on page 36 Check the storage capability gt Check internal resistance and capacity of the battery gt Check battery charging capability of the mobile phone gt Chec
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