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Apple Telecom - Voice Communications

1. TT Telecom Status Waiting for a call 2 Click the Apple Fax icon or choose Open Apple Fax from the File menu Setting Up the Apple Telecom Software 21 Apple Fax opens and presents the setup window Getting Started with Apple Fax Setting your preferences v Apple Fax provides you with the ability to send and receive faxes with your computer Before sending your first fax you need to set the Apple Fax preferences according to your modem configuration Click the Next button below to continue Previous 3 Read the introductory text then click Next or select Choosing a Modem from the Topic pop up menu The Choosing a Modem panel appears Getting Started with Apple Fax Choosing a Modem Choose the modem Apple Fax needs to know what type of modem you are using Choose your modem type from the modem pop up menu on the right Click the Next button below to continue 4 Choose your modem type from the modem pop up menu then click Next 22 Chapter 3 The Changing your settings panel appears SS Getting Started with Apple Fag Changing your settings v You are now ready to begin sending and receiving faxes If you want to change these and other preferences choose Preferences from the Windows menu The descriptive text explains how to change these and other settings in Apple Fax preferences See Apple
2. You can use this display for troubleshooting purposes if you have a problem with a connection Using Your Modem 51 Incoming call management Your modem is designed to answer incoming calls determine their type and manage the open associations for the communications programs on your computer This function is known as incoming call management When a call comes in the modem software tries to identify the type of call by detecting calling tones It then checks to see which programs are set to auto answer and connects the incoming call to the appropriate program While the modem is on it answers calls automatically according to the following set of rules and priorities m The modem only answers if Auto answer incoming calls is selected in the control panel The modem only answers if at least one program is set to auto answer m If several different programs are set to auto answer the modem uses calling tone detection to identify the type of call then sends it to the corresponding program Under certain conditions if no calling tone is detected the call is passed to the program designated in the Transfer incoming calls setting for Express Modem if there is an association of that type open If no association of the appropriate type is open the call is resolved according to an internal hierarchy 52 Chapter 5 Setting auto answer at the program level You need to set auto answer in your communicatio
3. current fax activity on your modem and to open Apple Fax An alias of Apple Telecom Status is placed in the Apple menu for easy access Features of the Apple Telecom Status program include Compact display panel m Graphical and textual description of modem activity Open Apple Fax Cancel the current fax activity xviii Preface Apple Address Book features Apple Address Book software allows you to create your own detailed individual company and distribution list entries and to import entries from other programs Apple Address Book also works together with Apple Fax to initiate a communication directly from an address book entry Features of the Apple Address Book program include Entry panel for preparing detailed entries Numerous display options for presenting information according to your needs Powerful search facility m Easy to use import and export facility Send a fax to an entry directly from an address book Location settings for automatically displaying the correct dial string to and from any location Calling card support Access and use address books directly from Apple Fax without opening the Apple Address Book program Preface xix Apple Fax features Apple Fax software supports Group 3 fax send and receive capability It allows you to convert any Macintosh document to fax format and send it to a dedicated fax machine or to another computer capable of receiving faxes Features of the Apple
4. untitled Setting Up the Apple Telecom Software 19 5 Enter a name and choose a location for the address book then click Save Anew empty address book window appears Em My address book EE Show AT vev b ma You can create as many address books as you want to organize your information Each address book that you create is an independent file with no relationship to other address books To create a new address book from within the program 1 Choose New from the File menu The standard file dialog box appears 2 Enter a name and choose a location for the address book then click Save Each address book you create is recorded in the Apple Address Book preferences You can access and use these address books from Apple Fax See also The Quick Reference Guide for instructions on adding a new entry to an address book 20 Chapter 3 Setting up Apple Fax The first time you open Apple Fax a setup window appears for you to choose your modem Ifyou have a Performa If you have a Performa computer Apple Fax is already set up for you You can skip to the next section Faxing a Document Starting and configuring for the first time To start Apple Fax 1 Choose Apple Telecom Status from the Apple Menu About This Macintosh t Apple Telecom Status n AppleCD Audio Player Apple Telecom Status appears
5. up to 2 1 compression Technical Specifications 59 DIALING CAPABILITY Tone pulse dialing Auto or manual dialing and answering DATA TRANSMISSION AND FORMAT Full or half duplex operation Asynchronous or framed modes Character formats 5 6 7 8 data bits 1 or 2 stop bits Odd even or no parity MEMORY REQUIREMENTS The Express Modem software uses approximately 600 K of system RAM when the modem application is turned on 60 Appendix A A P PEN DiI X Tips and Troubleshooting In this appendix m Checking the installation Common problems Setting up Apple Remote Access 61 Checking the installation A good place to begin for resolving problems that arise during setup is to double check your installation 1 Unplug and reconnect the telephone cable to ensure a good connection Check all other connections 2 Ifyou are using the Express Modem software make sure it is on Open the Express Modem control panel and check the setting If the On button is not selected click On If the On button does not stay selected or if the control panel does not appear try reinstalling the software If you still have trouble see the resource materials that came with your Macintosh for a service number to call Your service provider can make sure that the modem software is correctly installed and that your modem is functioning properly Checking the telephone line Make sure your modem is communicating
6. while choosing Print from the File Menu AppleTalk Zones Shipping El Active AppleTalk Inactive 2 Select the Fax Sender icon from the upper left panel 3 Close the Chooser Fax Sender remains selected until you choose another device in the Chooser Setting Up the Apple Telecom Software 27 Using Fax Sender GX If you have QuickDraw GX installed as part of your system use the Chooser to create a desktop printer icon for Fax Sender GX To choose Fax Sender GX 1 Open the Chooser from the Apple menu The Chooser appears TH Chooser Connect via AppleShare ImageWriter GX ImageWriter LQ GX o Active Inactive AppleTalk 2 Select the Fax Sender GX icon from the upper left panel then click Create A printer icon for Fax Sender GX appears on the desktop Now you can send documents as faxes just by dragging and dropping them onto this icon 28 Chapter 3 3 Close the Chooser 4 Open the document you want to send as a fax then choose Print from the File menu of your program or drag a document file onto the desktop printer icon The Fax Sender GX print dialog box appears Print Print to Fax Sender GH vj B Pages All O From To amp Copies 3 A Collate Copies Paper Feed Automatic Manual Print Time i Destination Fax w Q
7. ATM 1 for all modem applications Fax progress sound Apple Serial Modem only You can monitor the progress sounds of a sent fax by selecting the Fax progress sound checkbox the default Deselect the checkbox to turn off all sounds during fax send or receive Using Your Modem 47 Transfer of unidentified incoming calls Express Modem only Your modem identifies the type of incoming call by detecting the calling tones sent by modems and fax machines Since not all devices use calling tones some calls cannot be identified To enable the modem to answer unidentified calls when calling tone detection is unsuccessful use the Transfer incoming calls buttons to choose the program to answer unidentified calls If you are going to receive voice calls choose Voice If you are going to receive data calls choose Data If you expect to receive both voice and data calls ask your callers to send a data calling tone when calling your machine Make sure you set the program designated to handle unidentified calls voice fax or data to auto answer Note Transfer of unidentified calls is performed automatically in the Apple Serial Modem software but for fax and voice calls only Ignore dial tone when dialing When the Ignore dial tone when dialing checkbox known as blind dialing is selected the modem dials even though a dial tone cannot be detected This is a useful feature for locations with
8. Access for use with your modem software m Quick Reference Guide at the back of this guide contains step by step instructions for the most important tasks you need to know in order to get started using Apple Address Book and Apple Fax xvi Preface What you need To use Apple Telecom you need System 7 1 or later one of the following modems Performa computers already come with one of these modems GeoPort Express Modem family o GeoPort Telecom Adapter o GeoPort Internal Modem o Apple Express Modem Apple Serial Modem family o supported PC Card modem To use the drag and drop capabilities of Apple Telecom you also need m System 7 5 or later or the Macintosh Drag amp Drop extension for System 7 1 2 Preface xvii Introducing the Apple Telecom software The Apple Telecom software consists of Acontrol panel and communications tools specific to your modem hardware m Apple Telecom Status for providing quick access to Apple Fax and for monitoring fax activity on the modem m Apple Address Book for creating and recording entries in your own address books and for sending faxes to one or more entries directly from an address book m Apple Fax for sending monitoring and managing faxes Note The exact components and programs of the Apple Telecom software installed on your computer depend on your computer and modem configuration Apple Telecom Status features Apple Telecom Status software allows you to monitor the
9. a PBX system such as hotels where the modem may have difficulty recognizing the PBX dial tone Selecting the checkbox has the same effect as setting the AT command ATX3 for all programs Leaving Ignore dial tone when dialing deselected allows you to control blind dialing at the program level See also The ATX command in the Apple Telecom AT Command Set guide 48 Chapter 5 Wake Macintosh on ring Express Modem only The Wake Macintosh on ring checkbox is only available on certain Macintosh PowerBook computers When a ring signal is detected on the telephone line your PowerBook wakes up and provided Express Modem and at least one program are set to auto answer answers the call When the checkbox is selected the PowerBook wakes up for an incoming call even if Express Modem is turned off or neither the modem nor any program are set to auto answer When the checkbox is deselected the PowerBook will not wake up so an incoming call is not answered even if Express Modem and a program are set to auto answer Note Wake Macintosh on ring is also an internal function of certain Power Macintosh computers though for these computers the checkbox is not available in the control panel Your computer will wake up whenever there is an incoming call provided Express Modem and at least one communications program are set to auto answer Using Your Modem 49 Using the status display The status display provides you wi
10. could affect the operation of your equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service The GeoPort Telecom Adapter and the GeoPort Internal Modem will not work with party lines cannot be connected to a coin operated telephone and may not work with a private branch exchange PBX Telephone Consumer Protection Act The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or botton of each transmitted page or on the first page of the transmission the date and time it was sent and an identification of the business or other identity or other individual sending the message and the telephone number of the sending machine of such business entity or individual Communications Regulation Information xi Information you need in Canada The Canadian Department of Communications DOC label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Department does not guarantee the equipment will operate to a user s satisfaction Before installing this equipment make sure that you are permitted to connect to the facilities of the local telecommunic
11. setting Data Port in the connection settings of your data communications programs This setting allows you to open a data connection while your fax and voice programs are set to auto answer Fax and voice activity is suspended while a data connection is open After the data connection is closed control of the modem returns to the fax and voice programs If you do not use the Data Port setting then attempting to open a data connection with fax or voice set to auto answer produces a Modem in use error message 42 Chapter 5 Using the modem settings The Express Modem settings are contained in two panels General Settings and Advanced Options Use the pop up menu to display either panel Express Modem Express Modem On oO off pe _ General Settings bl aad Country Telecom Settings United States Auto answer rings 1 to 9 za Auto answer incoming calls after rings oO Call Saver mode on rings Ring Sound _ Electronic Teleph Volume o Use internal modem instead of Modem Port Express Modem GE Express Modem On O Off a l Advanced Options Progress sounds Use application settings Transfer incoming calls which cannot be identified to oO Fax application Voice application D Data application o Ignore dial tone when dialing Using Your Modem 43 The Apple Serial Modem settings are contained in the Settings section of the control panel SS Apple Serial Modem Por
12. your hard disk 2 Open the Acrobat Reader folder then double click the Installer to install Acrobat Reader on your hard disk 3 Click Restart to restart your computer and activate the software 14 Chapter 2 To access a user s guide 1 Ifnecessary copy the User s Guides folder to your hard disk 2 Double click a user s guide icon to open it The Acrobat Reader program opens and displays the user s guide cover page 3 Use the Toolbar to browse through the document Use the browse buttons to page through the document First page of document Last page of document Backward forward Display previous one page at a time redisplay current page view Click ona title in the Table of Contents to move to that section or a page number in the index to move to that page H Paai ad Box i checking boc fl 5 opening 10 pricticg L m Use the Bookmarks and Page icon to display the list of contents in outline form then click on a title to move to that section Installing Your Software 15 m Use the Thumbnails and Page icon to display a miniature representation of each page of the document then click on a page to move to it 1E m Use the Find icon to search for a word or phrase in the document m Use the Page Number box at the bottom of the window to go to a specific page G 79 of 138 Use the Magnification box at the bottom of the window to resize the display Fit Page Fit Width Fit Visib
13. 0541 Suggest Cover Page Note a la 4 Add a note to 5 Click here to Suggest button the cover page enclose files for sets dial string faxing to automatic dial settings Recipients Amin Mohammed 1 803 555 7911 ic ati Barrymore Carlton 1 415 276 1333 work E Carnot Isabelle 33 1 43990541 Work o a ICoyle Veronique 1 315 555 0011 4 ew Dial tring T9 1 315 555 0011 Choose an entry Lo modify its dial string if necessary 90 Quick Reference Guide Monitoring and canceling a fax Telecom Statu Initializing Modem Description of fax Document untitled Quick Fax Recipient QuickSend progress Click here to cancel fax transmission Graphic changes during fax send Telecom Status Waiting for a call ORE Transmission cancelled A Click here to clear the message 91 Quick Reference Guide Creating a new entry in Apple Address Book 1 Choose the type of entry you want to create New Entry gt Individual Duplicate Entry Company Edit my i Distribution List Remove Entry Distribution List From Selection 4 2 Type the information for the entry in the available fields E Company address book E pe z iv z 5 Uae Ta aT 7 f Daun mi ly borromeo Carlton 4 Sete Cogia veconigoe baie rss 3 Pa air ua HREN Ocea Angle brackets Use the TAB key identify information or the mouse to to enter in each field move from field to fiel
14. 800 bps Half Duplex ITU V29 9600 bps Half Duplex ITU V17 14400 bps Half Duplex Technical Specifications 57 GENERAL Command set Hayes compatible TR29 class 2 Group 3 fax voice macro commands Error correction MNP4 V42 Data compression MNP5 V42 bis Serial speed 300 to 115200 bps Line speed 75 300 1200 2400 4800 7200 9600 14400 28800 Data format Serial binary asynchronous 7 or 8 bits even or odd parity Dialing Tone or pulse Voice functions Automatic detection of fax or voice calls answering machine local record playback Parameters Saved in non volatile memory Command buffer 64 characters 58 Appendix A Express Modem software COMMAND SET AT Command Set Extended Hayes AT command set DATA COMMUNICATIONS STANDARDS 28800 26400 24000 21600 19200 ITU V 34 GeoPort only 16800 14400 12000 9600 7200 not available on Quadra AV 2400 4800 bps computers 14400 12000 9600 7200 4800 bps ITU V 32 bis 9600 4800 bps ITUV32 2400 bps ITU V 22 bis 1200 bps Bell 212A 1200 bps ITU V 22 1200 75 bps ITU V 23 75 1200 bps ITU V 23 300 bps ITUV 21 300 bps Bell 103 GROUP 3 FAX COMMUNICATION STANDARDS 2400 4800 bps ITU V 27 ter 7200 9600 bps ITU V 29 12000 14400 bps ITU V 17 not available on Quadra AV computers ERROR CONTROL ITU V 42 MNP Classes 2 4 Fax Error Correction Mode ECM ITU T 30 DATA COMPRESSION ITU V 42 bis up to 4 1 compression MNP Class 5
15. Classe B Cet appareil num rique respecte les limites de bruits radio lectriques applicables aux appareils num riques de Classe B prescrites dans la norme sur le mat riel brouilleur Appareils Num riques NMB 003 dict e par le ministre des Communications VCCI statement WBUBRES SAREE A EMAC OUT IOR SCAR EEANN It t OBR L RE BT MNAR WREE CHESHIM TO RRMBS MILE BAe LAL BGS ERMA A ERHRRA VCCI WECHSELT ET LOL RRB IY PUEY ay RRR L TOWRA E VERBOMAE ESOL AHN ET WRAL ito CIEL MO RWOEL TC REV Notify your telephone company Some telephone companies require that you notify the local business office when you hook up a modem to their lines Communications Regulation Information ix Information you need in the United States The GeoPort Telecom Adapter and the GeoPort Internal Modem complie with Part 68 of the FCC rules On the back of this equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN If requested provide this information to your telephone company Ringer equivalence number REN 0 8B The REN is useful to determine the quantity of devices you may connect to your telephone lines and still have all those devices ring when your telephone number is called In most but not all areas the sum of the RENs of all devices connected to one line should not exceed five 5 0 To be certain of the number of devices you may connect to your lin
16. Fax User s Guide for information about using the Apple Fax preferences 5 Click Done to confirm your settings and close the setup window Important If you are using a PC Card modem you need to choose the correct port setting from the Apple Serial Modem control panel before you can begin sending or receiving faxes See Chapter 5 Using Your Modem for information about choosing settings in the Apple Serial Modem control panel Setting Up the Apple Telecom Software 23 After you start and configure Apple Fax the first time the Apple Fax main window appears in Outgoing view Incoming Outgoing Access other program view view features with these buttons m Apple Fax Sa Incoming Outgoing Incoming Faxes 0 Unread Fax Answering Outgoing Faxes 0 Waiting on fo oft Document Date Pages Status ar Print Resend Delete Open The Apple Fax main window has two distinct views Outgoing view and Incoming view Outgoing view displays all of your sent faxes and Incoming view your received faxes You choose the view you want by clicking on either the Outgoing or Incoming icon in the upper left of the main window 24 Chapter 3 Faxing a document With Apple Fax you can open a document and send it immediately as a fax even when the Apple Fax program itself is not open You can send documents as faxes from any program that prints such as a word processo
17. Fax program include V 17 V 29 and V 27 ter ITU depending on your modem high speed reliable fax send and receive at 14400 12000 9600 7200 4800 and 2400 Easy send and forward of fax documents to one or several recipients Single sheet Quick Fax send with or without enclosures Automatic fax resend if transmission fails on first attempt Viewing printing and editing of faxes Personalized fax cover page design OCR Optical Character Recognition feature for converting all or part of a fax to text xx Preface
18. Installing Your Hardware In this chapter Your modem package Connecting the GeoPort Telecom Adapter Connecting internal modems Your modem package Your modem package contains hardware and software that bring fax data Internet access and address book capabilities to your computer If your modem was not installed either at the factory or by your Apple authorized service provider your package contains one of the following modems m GeoPort Telecom Adapter PC Card modem Your package also contains a telephone cord a CD ROM or set of disks if your software is not preinstalled on your computer containing o the Apple Telecom software o the following user s guides in Adobe Acrobat format Apple Address Book User s Guide Apple Fax User s Guide Apple Fax Scripting Guide Apple Telecom AT Command Set Note On Performa computers you can find the Apple Address Book User s Guide and Apple Fax User s Guide in the Applications Section of the Launcher m this guide Getting Started With Apple Telecom 2 Chapter 1 Where to begin To get started using your hardware and software turn to the appropriate section in this chapter for information about connecting your modem hardware then proceed to Chapter 2 for instructions on installing the software Ifyou have the GeoPort Telecom Adapter follow the instructions for connecting the adapter in the section Connecting your GeoPort Telecom Adapter Ifyou ha
19. Port 42 68 Dialing testing 63 83 Electronic user s guides 2 14 16 Error control 39 59 Express Fax files 11 Express Modem hardware specifications 56 software specifications 59 60 Express Modem control panel 43 64 number of associations 40 progress sounds 47 ring range value 44 status display 50 turning on and off 41 62 66 using internal modem 46 External modem port and internal modem 8 84 F G H Faxing from Apple Address Book 90 from Apple Fax 89 canceling a fax 35 common problems 65 66 a document 25 26 88 monitoring fax transmission 34 91 page setup 26 GeoPort Telecom Adapter connecting 5 7 Hardware installation 3 8 Hardware specifications 56 I Incoming call management 40 44 52 Installation checking 62 64 hardware 3 8 software 10 13 Installer 10 11 Internal modem and Apple Remote Access 68 connecting 8 and external modem port 8 Index MNP 39 Modem auto answer 30 41 44 45 49 52 54 05 connecting 3 control panel 40 51 defined 38 internal 8 46 68 GeoPort Telecom Adapter 5 7 46 serial 3 67 specifications 56 speed 39 status display 50 51 R S T W Remote Access Setup control panel 67 68 Ring sound 46 Serial modem choosing the modem port 3 23 42 and data communications 42 specifications 57 58 Sound controlling the volume 62 Status display 34 50 51 Technical specifications 56 60 Telephone line 4 6 8 62 63 Terminal emulator 53 54 Troubleshooting 62 66 Wake Macintosh on ri
20. a For Apple Serial Modem hardware choose Data Port 6 Close the Remote Access Setup control panel and open the Apple Remote Access program See also Apple Remote Access User s Guide for more information about making a connection using Apple Remote Access 68 Appendix B G L O S S A R Y A analog transmission Transmission of a continuously variable signal as opposed to a discretely variable signal Physical quantities such as temperature are continuously variable and so are described as analog Data characters on the other hand are coded in discrete separate pulses or signal levels and are described as digital The normal way of transmitting a telephone or voice signal has been analog but now digital encoding is coming into use over trunk lines Compare with digital signal answer mode The connection mode in which the modem answers the telephone application program A program that puts the resources and capabilities of the computer to use for some specific purpose or task such as word processing database management graphics or telecommunications asynchronous Not synchronized by or with a clocking signal asynchronous transmission Transmission in which each information character is individually synchronized usually by the use of start and stop bits The gap between each character isn t necessarily fixed Compare with synchronous transmission auto answer A modem capability that allows automatic answer when the
21. a fax call manually 54 Chapter 5 A P PEN DiI X Technical Specifications In this appendix This appendix contains technical specifications for the following hardware and software GeoPort Telecom Adapter GeoPort Internal Modem Express Modem Apple Serial Modem software Express Modem software 55 GeoPort Telecom Adapter GeoPort Internal Modem and Express Modem hardware HARDWARE SPECIFICATIONS Power requirements The GeoPort Telecom Adapter operates from the computer s power via the cable that connects the adapter to the computer The cable s connector has an extra pin that powers the adapter A separate power supply or battery is not needed Quadra 660AV and 840AV do not support connections at 28800 bps Operating voltage 5V 5 lt 500 mA and current Operating and storage environment Operating temperature 10 C to 40 C 50 F to 104 F Operating humidity 20 to 90 noncondensing at a temperature range of 25 C to 40 C 77 F to 104 F Operating altitude 0 to 2135 m 0 to 7703 ft Storage temperature 40 C to 65 C 40 F to 149 F 56 Appendix A Apple Serial Modem software MODEM ITU V21 300 bps Full Duplex ITU V22 1200 bps Full Duplex ITU V22 Bis 2400 bps Full Duplex ITU V23 1200 75 75 1200 bps Full Duplex ITU V32 Bis 14400 bps Full Duplex ITU V34 28800 bps Full Duplex US Standards Bell 103 and 212A Full Duplex FAX ITU V27 ter 4
22. ations company Be sure you use an acceptable method of connection to install the equipment In some cases you may extend the company s internal wiring for single line individual service by means of a certified telephone extension cord Be aware however that compliance with these conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any equipment malfunctions or repairs or alterations that you make to this equipment may cause the telecommunications company to request that you disconnect the equipment In Canada contact Apple at 7495 Birchmount Road Markham Ontario L3R 5G2 800 263 3394 Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas xii Communications Regulation Information WARNING Users should not attempt to make such connections hemselves but should contact the appropriate electric inspection authority or electrician a Load number 15 The load number LN assigned to each terminal device denotes he percentage of the total load to be connected to the telephone oop that is used by the device to prevent overloading The ermination of a loop may consist of any combination of dev
23. ces to open automatically whenever there is fax activity See also Apple Fax User s Guide for information about setting the Apple Fax preferences 36 Chapter 4 Using Your Modem In this chapter m What modems do m Using the modem control panel Auto answer and incoming call management 37 What modems do Modems allow computers to communicate over telephone lines While computers manipulate information in digital format most telephone systems carry information as analog wave signals Therefore in order for computers to communicate over the PSTN Public Switched Telephone Network information must be converted to and from digital and analog formats A modem modulator demodulator handles these format conversions The modem of the sending computer converts information from digital format to an analog signal by a process called modulation The modem of the receiving computer converts the analog signal back to digital format by a process called demodulation Modems also dial establish connections and control the flow of data across the telephone line so that transmission takes place with optimal speed and accuracy Setting up a connection Before two computers can exchange data over telephone lines their modems must establish a connection and agree on how data will be transmitted Your modem is already set to make the best possible connection automatically See Appendix A for a complete list of specifications and defa
24. d Entry information is saved automatically as you move from field to field or when you close the window or quit the program 3 Always use Country pop up menus for addresses and numbers lt None gt lt None gt Australia Austria Belgium Canada 92 Quick Reference Guide 4 Select a field that contains information and Choose here to mark one field only for Entry List display Vital info marker appears as an exclamation point next to field 9 Set Field Label Mark Field as Vital Mark Field as Preferred Choose here to mark a number as first choice for dialing Preferred info marker appears as a dot next to field work e Home Cellular Library Assistant Change any Alternate field label or Custom Custom Custom None enter your Edit Labels own labels 5 Add notes or associate files with the entry v E Notes Schedule the meeting for next Tuesday See attached bale Enter notes of up to 32 000 characters z Files Agenda we Click here for a file dialog to associate files with the entry Quick Reference Guide 93 Getting Started With Apple Telecom Communications kit for your Macintosh computer Apple Computer Inc 1996 Apple Computer Inc and its licensors All rights reserved 1996 AirGo Communications Inc and Dayna Communications Inc All rights reserved Under the copyright la
25. dulation or FM of a carrier signal 76 Glossary o odd parity Use of an extra bit set to 0 or 1 as necessary to make the total number of 1 bits in a character an odd number For example the 7 bit ASCII code for the letter A 1000001 has two 1 bits for odd parity the transmitting device appends an eighth bit equal to 1 11000001 so that the total number of 1 bits remains odd The receiving device can count 1 bits as a way of checking for transmission errors off hook Your equipment takes control of the telephone line picks up the receiver on hook Your equipment releases hangs up the telephone line online state The state the modem is in when data is being exchanged with another computer over the telephone line Compare with terminal mode P parity A method of detecting errors in data transmission Due to higher quality telephone lines and higher level error control protocols many host computers don t support parity parity bit A check bit appended to an array of binary digits to make the sum of all the binary digits including the check bit always odd or always even parity error Absence of the correct parity bit in a received character PBX Private Branch Exchange An automatic switchboard for handling large concentrations of telephones usually digital extensions Glossary 77 port The point of connection usually physical between a computer and a peripheral device another computer or a network p
26. e as determined by the REN you should contact your local telephone company to determine the maximum REN for your calling area Telephone jack type USOC RJ 11 An FCC compliant telephone cord and modular plug are provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that complies with Part 68 rules See the installation instructions for details Telephone line problems If your telephone doesn t work there may be a problem with your telephone line Disconnect the modem to see if the problem goes away If it doesn t report the problem either to your local telephone company or to your company s telecommunications people Communications Regulation Information If disconnecting the modem eliminates the problem the modem itself may need service See the service and support information that came with your Apple product for instructions on how to contact Apple or an Apple authorized service provider for assistance If you do not disconnect your modem when it is adversely affecting the telephone line the telephone company has the right to disconnect your service temporarily until you correct the problem The telephone company will notify you as soon as possible Also you will be informed of your right to file a complaint with the FCC The telephone company may make changes in its facilities equipment operations or procedures that
27. e Address Book button in the Applications section of the Launcher 2 Open the Apple Address Book program by double clicking it The Personal Info dialog box appears a Personal Info SE Please enter your personal information Cover Page Info is shared with Apple Fax Cover Page Info Last Name I First Name Address Telephone No Fax No Dialing Info Country Country pop up menu provides name and country code 18 Chapter 3 3 Enter the information you want in the appropriate fields This information is stored in both the Apple Address Book and Apple Fax preferences You can modify this information in the Personal Info preferences of either program updating one updates the other If you have already opened and entered personal information in Apple Fax this information appears in the Personal Info dialog when you open Apple Address Book If your country does not appear in the Country pop up menu add it to the Apple Address Book Country preferences then update the Apple Address Book Personal Info preferences See Apple Address Book User s Guide for information about using the Apple Address Book preferences 4 Click OK A standard file dialog box appears prompting you to create a new address book amp Hard Disk Y amp Hard Disk C Applications Eject CoApple Style Guide Co Apple Telecom Desktop Co AppleScript Barcelona Create new Address Book
28. ed Telecom Documents and places it at the top level of your hard disk This folder contains a CCL file for use with AppleLink The CCL files for use with Apple Remote Access are installed directly in the Extensions folder of the System Folder The Installer also places all the appropriate program extension files in the Extensions folder of the System Folder 10 Chapter 2 If you are upgrading If you are installing this version of the Apple Telecom software over an older version use the Easy Install option rather than the Custom Install option This ensures that all files are updated as necessary The Installer does the following with the existing Express Fax files m Removes all program files except for Fax Cover Moves Sent and Received faxes to the new Fax Folder inside the Telecom Applications folder You can open and view these faxes within Apple Fax Converts the Fax Terminal log file to a SimpleText document and places it in the new Fax Folder inside the Telecom Applications folder You can open and view this document using SimpleText m Preserves all Fax Terminal address books in their own folders You can convert a Fax Terminal address book to Apple Address Book format using the Address Book Translator included in the Address Book Folder inside the Telecom Applications folder Moves all Express Fax cover pages to the new Fax Folder inside the Telecom Applications folder You cannot open these cover pages using App
29. ere you want to install the software If the wrong disk name appears click the Switch Disk button until the disk you want appears 6 Click Install A message informs you when the installation is complete You need to restart your computer in order to use your newly installed software 7 Click Restart to restart your computer and activate the software Installing Your Software 13 Accessing the user s guides If not preinstalled on your computer the Adobe Acrobat Reader program and the following user s guides in Acrobat format are included on your CD ROM or set of disks in the User s Guides folder m Apple Address Book User s Guide m Apple Fax User s Guide a Apple Fax Scripting Guide m Apple Telecom AT Command Set Ifyou have a Performa On Performa computers these guides are already installed The Apple Address Book User s Guide and Apple Fax User s Guide can be found in the Applications section of the Launcher on Performa computers These guides provide complete information about using Apple Address Book and Apple Fax and about preparing scripts for Apple Fax Refer to these guides for more complete explanations of the tasks described in this guide and for other detailed information about how to use these programs To access a user s guide you must first install Adobe Acrobat Reader on your hard disk if not already installed To install Acrobat Reader 1 If necessary copy the Acrobat Reader folder to
30. es as a central point for controlling and monitoring modem functions While most communications programs allow you to set the same functions as the control panel control panel settings take precedence over program settings You may want to check the settings in the control panel if a program does not behave as intended Although your modem hardware has only one physical connection to the phone line the modem software can open more than one logical connection also called association for voice fax and data The settings in the modem control panel are therefore general and apply to all associations The Express Modem software can open associations for voice fax and data The Apple Serial Modem software can open either associations for voice and fax or open an association for data A data association in Apple Serial Modem software overrides fax and voice associations See also Incoming call management in this chapter for more information about how the modem software manages incoming calls to the various communications programs installed on your computer Note Some of the settings described in this section may not appear on your control panel depending on your computer model 40 Chapter 5 Turning the modem on and off Express Modem only If the Express Modem software is off it is turned on automatically when a program needs it for an outgoing communication But while it is on the modem uses about 600K of system memor
31. ess Modem only The Use internal modem instead of Modem Port checkbox is only available on certain Macintosh PowerBook computers It does not appear for example if your computer uses the GeoPort Telecom Adapter as the setting is done automatically This feature redirects all modem activity from the modem port to the internal modem For example if you use a non CTB compatible program with the Express Modem hardware you need to select this checkbox This enables non CTB programs that use Serial Port A Modem Port to communicate with the Express Modem software If you plan to use another serial device on your Modem Port such as a printer you need to deselect the checkbox Note Either checkbox setting is acceptable for Apple Remote Access Important Applications that use a non standard means of accessing a modem for example bypassing the serial driver and directly controlling the hardware or implementing an alternative to the standard serial driver cannot be used with the Express Modem software 46 Chapter 5 Progress sounds Express Modem only MENU SETTING MEANING Use application settings P T TE Keep on until carrier Allows you to control the speaker volume from the application setting and Sound control panel Turns the speaker off for applications that use the modem Same as setting ATM 0 for all modem applications Leaves the speaker on until Carrier is established Same as setting
32. g or eliminating gaps redundancies empty fields and unnecessary data decimal The common form of number representation used in everyday life in which numbers are expressed in terms of powers of 10 using the ten digits 0 through 9 default A value action or setting that is automatically used by a computer system when no other explicit information has been given demodulate To recover the information being transmitted by a modulated signal For example a conventional radio receiver demodulates an incoming broadcast signal to convert it into sound emitted by a speaker device A piece of equipment connected to a computer A modem is a device digit 1 One of the characters 0 through 9 used to express numbers in decimal form 2 One of the characters used to express numbers in some other form such as 0 and 1 in binary or 0 through 9 and A through F in hexadecimal 72 Glossary digital signal A discrete or discontinuous signal one whose various states are discrete intervals apart Compare with analog transmission digital to analog converter A device that converts data from digital to analog form duplex transmission Two way transmission E echo To senda signal back to the originating device for display or verification error code A number or other symbol representing a type of error error control A process that analyzes data blocks and calculates information about their content The resulting error control info
33. he modem will not answer calls even if other communications programs are set to auto answer Note If your modem shares the same line with your telephone and you want to make sure that the modem does not answer your incoming calls before you do you can either deselect the Auto answer incoming calls checkbox or set the number of rings to a high value Call Saver mode You can use Call Saver mode to save money on connection charges when retrieving voice messages remotely from your voice mail If there are new messages and Call Saver mode is selected the modem answers at the number of rings set in the Call Saver ring number field If the modem does not answer after the Call Saver ring number setting you still have time to hang up In order to use Call Saver mode correctly the value in the Call Saver ring number field must be at least two rings less than the value in the auto answer ring number field For example you can set auto answer to 5 rings and Call Saver to 2 rings If your voice mail does not respond by the third ring then you know that there are no new messages Using Your Modem 45 Ring Sound Choose the sound that your Macintosh plays when you receive an incoming call from the Ring Sound pop up menu You can also install and use your own sounds See the Macintosh Guide in the Guide menu or the documentation that came with your computer for information about installing additional sounds Use internal modem Expr
34. he monitor screen and printed on a printer Others are used to control various functions of the computer code A number or symbol used to represent some piece of information in a compact or easily processed form command A communication from the user to a computer system usually typed from the keyboard directing it to perform some immediate action command state The state the modem is in when keyboard input is recognized by communications software as command codes to be executed Compare with terminal mode and online state communications session The condition of being connected to and accessible by another computer configuration A list of changeable modem characteristics that must be properly set to allow a computer to communicate with a modem connector A physical device such as a plug socket or jack used to connect one hardware component of a system to another connect time The amount of time spent online with an information service usually billed at an hourly rate Glossary 71 data Any type of information such as numbers letters or symbols that can be processed by a computer database A collection of information organized in a form that can be accessed and processed by a computer system data communications A broad term covering any exchange of information between computers or similar systems over telephone lines or computer networks data compression The various methods used to save storage space by reducin
35. ices subject only to the requirement that the sum of the load numbers of all devices does not exceed 100 m Telephone jack type CA 11 Communications Regulation Information xiii How to Use This Book This guide provides complete information about connecting your modem hardware and installing and starting to use your Apple Telecom software It is assumed that you are familiar with basic Macintosh desktop operations If not refer to the Macintosh Guide in the Guide menu the Guide menu is the one with the question mark icon or the documentation that came with your computer xv What this guide contains This guide contains five chapters two appendixes and a Quick Reference Guide Chapter 1 explains how to connect your modem hardware m Chapter 2 explains how to install the Apple Telecom software and access the electronic user s guides With Performa computers Apple Telecom software comes already installed Chapter 3 explains how to set up and start to use the two main programs of the Apple Telecom software Apple Address Book and Apple Fax m Chapter 4 explains how to use the Apple Telecom Status program a Chapter 5 introduces basic information about data communications and explains how to use the modem control panel Appendix A contains hardware and software technical specifications Appendix B provides advice on checking your installation and troubleshooting and on setting up Apple Remote
36. ider Do not attempt to repair or reinstall modem hardware yourself Tips and Troubleshooting 63 Verifying that your software is properly installed You can check that the Apple Telecom software is properly installed by watching the bottom of your screen when you restart your computer You will see the Apple Fax and modem icons as illustrated below The Apple Fax and Express Modem icons are animated the paper emerges from the fax machine on the Apple Fax icon and the buttons on the phone are pressed on the Express Modem icon f Th Ras Apple Fax Express Modem Apple Serial Modem For Express Modem you can also check the control panel directly If the Express Modem software is installed and a program has opened an association with the modem the Modem button in the Express Modem control panel is set to On 64 Appendix B Common problems Q I have trouble connecting to a remote fax 1 Iftelephone line quality is poor you may need to send the fax several times 2 You may have trouble sending or receiving a fax at the same time you are transferring files across an AppleTalk network using File Sharing In this case do not transfer files while sending or receiving your fax 3 Try sending faxes with both V 17 and ECM turned on if your configuration supports this feature If you encounter difficulties turn off V 17 first If the problem persists turn off ECM You turn V 17 and ECM on and off in the Apple Fax Mode
37. ing Apple Telecom Status To open Apple Telecom Status 1 Choose Apple Telecom Status from the Apple menu About This Macintosh t Apple Telecom Status n AppleCD Audio Player You can also access Apple Telecom Status from the button bar of the Apple Fax window Telecom Status 32 Chapter 4 The Apple Telecom Status panel appears Graphic display shows modem ready to receive fax calls E Telecom Status Waiting for a call Text explanation of current modem status Cancels current fax transmission Opens Apple Fax When the panel first opens the program displays the default status of Waiting for a call or Idle if auto answer is Off The graphic display shows the Apple Fax program icon if it is in auto answer mode To open Apple Fax click the Apple Fax button or choose Open Apple Fax from the File menu Using Apple Telecom Status 33 Understanding the display The status display changes when you send a fax or when you receive an incoming fax For example at the start of an outgoing call Apple Telecom Status displays information similar to the following a Telecom Status Initializing Modem Document untitled Quick Fax Summary of call Recipient QuickSend information Accompanying graphic The status information changes as Apple Fax passes through the stages of dialing ringing making a connection sending a fax and disconnecting Note When y
38. labry France FastPrint is a trademark of Mimetics Hayes is a trademark of Hayes Microcomputer Products Inc QuarkXPress is a registered trademark of Quark Inc Touch Tone is a trademark of Western Electric Mention of third party products is for informational purposes only and constitutes neither an endorsement nor a recommendation Apple assumes no responsibility with regard to the performance or use of these products c ONTENTS Communications regulation information vii Preface How to Use This Book xv What this guide contains xvi What you need xvii Introducing the Apple Telecom software xviii Apple Telecom Status features xviii Apple Address Book features xix Apple Fax features xx Chapter 1 Installing Your Hardware 1 Your modem package 2 Where to begin 3 Other items you may need 4 Connecting your GeoPort Telecom Adapter 5 Connecting your internal modem 8 Chapter 2 Installing Your Software 9 Installing the Apple Telecom software 10 What the Installer does 10 Ifyou are upgrading 11 Installing the software 12 Accessing the user s guides 14 Chapter 3 Setting Up the Apple Telecom Software 17 Setting up Apple Address Book 18 Starting and configuring for the first time 18 Setting up Apple Fax 21 Starting and configuring for the first time 21 Faxingadocument 25 Using Fax Sender Page Setup 26 Selecting Fax Sender from the Chooser 27 Using Fax Sender GK 28 Preparing to receive faxes 30 Chapter 4 Using A
39. le Other See also Acrobat Reader Online Guide available from the Guide menu or from the Acrobat Help folder on your hard disk for more information about using Adobe Acrobat Reader 16 Chapter 2 Setting Up the Apple Telecom Software In this chapter Setting up Apple Address Book Setting up Apple Fax Before you begin Make sure that you have installed the hardware and software according to the steps described in Chapters 1 and 2 Note This chapter is derived from information contained in the Apple Address Book User s Guide and Apple Fax User s Guide Refer to these guides included on your CD ROM or set of disks or preinstalled on your hard disk in Acrobat format for complete information about using these programs On Performa computers these guides can be found in the Applications section of the Launcher See also The Quick Reference Guide at the back of this guide for step by step instructions for the most important tasks you need to know in order to get started using Apple Address Book and Apple Fax 17 Setting up Apple Address Book The first time you open Apple Address Book the Personal Info dialog appears for you to enter some personal information This information appears on your fax cover pages Starting and configuring for the first time To start Apple Address Book 1 Open the Telecom Applications folder then open the Address Book folder If you have a Performa computer click the Appl
40. le Fax but you can open them using Fax Cover and for example copy and paste portions of them to new Apple Fax cover pages Installing Your Software 11 Installing the software To install the Apple Telecom software 1 Turn on your computer 2 Insert the CD ROM in your CD ROM drive or Disk 1 in your disk drive then open the Apple Telecom Disk 1 window Apple Telecom Disk 1 939 1 MB in disk Apple Telecom Install Installer Ezers Express Modem Read Me 3 Double click the Installer icon An introductory dialog similar to the following appears This program installs everything you need to use Apple Fax Apple Phone and Apple Address Book with GeoPort Telecom Adapter and Express Modem ae f Click Install on the next screen to install the software Apple recommends for installation Select Custom Install from the pop up menu if you want to make your own software selections 5 tal E 4 Click Continue 12 Chapter 2 An Easy Install dialog box similar to the following appears Apple Telecom Install ae Easy Install v Click the Install button to install on the selected hard disk all software needed to use your GeoPort Telecom Adapter on your Power Macintosh Destination Disk Eject Disk Fasy Install automatically detects the Macintosh model you are using and installs the software you need 5 Make sure the hard disk indicated is wh
41. les See instructions if interference to radio or television reception is suspected Radio and television interference The equipment described in this manual generates uses and can radiate radio frequency energy If it is not installed and used properly that is in strict accordance with Apple s instructions it may cause interference with radio and television reception This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in Part 15 of FCC rules These specifications are designed to provide reasonable protection against such interference in a residential installation However there is no guarantee that interference will not occur in a particular installation You can determine whether your computer system is causing interference by turning it off If the interference stops it was probably caused by the computer or one of the peripheral devices vii If your computer system does cause interference to radio or television reception try to correct the interference by using one or more of the following measures m Turn the television or radio antenna until the interference stops a Move the computer to one side or the other of the television or radio Move the computer farther away from the television or radio Plug the computer into an outlet that is on a different circuit from he television or radio That is make certain the computer a
42. m preferences 4 If fax transmission fails you can choose to resend only the pages not already sent by selecting Resend only pages not already sent in the Modem preferences of Apple Fax Preferences Q have trouble receiving incoming calls 1 Make sure that your communications program is set to auto answer For Apple Fax make sure that Fax Answering is set to On Check the appropriate setting for auto answer in your communications program or terminal emulator 2 Open the modem control panel and make sure the Auto answer incoming calls checkbox is selected Tips and Troubleshooting 65 Q I archived some fax documents from the Sent Fax Documents and Received Fax Documents folders When I put them back some of them did not appear in the Apple Fax lists Sent and received fax documents are different file types If you put a received fax into the Sent Fax Documents folder for example it does not show up in the list Be sure to archive sent and received faxes separately Q When I try to open Apple Fax or my communications program I get a message that says there is not enough memory 1 Quit any programs that you are not currently using 2 Close any windows that you don t need open 3 Ifyou are using Express Modem software try turning off the modem in the Express Modem control panel It may be loaded into memory in such a way that the largest free block is not big enough but the total of a
43. nd the elevision or radio are on circuits controlled by different circuit breakers or fuses If necessary consult an Apple authorized service provider or Apple See the service and support information that came with your Apple product Or consult an experienced radio television technician for additional suggestions Important Changes or modifications to this product not authorized by Apple Computer Inc could void the FCC Certification and negate your authority to operate the product This product was tested for FCC compliance under conditions that included the use of Apple peripheral devices and Apple shielded cables and connectors between system components It is important that you use Apple peripheral devices and shielded cables and connectors between system components to reduce the possibility of causing interference to radios television sets and other electronic devices You can obtain Apple peripheral devices and the proper shielded cables and connectors through an Apple authorized dealer For non Apple peripheral devices contact the manufacturer or dealer for assistance viii Communications Regulation Information DOC statement DOC Class B Compliance This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled Digital Apparatus ICES 003 of the Department of Communications Observation des normes
44. ng 49 Index 85 Quick Reference Guide In this chapter This chapter provides quick start information for performing important tasks with Apple Telecom including Sending a fax Monitoring and canceling a fax Creating an address book entry See also Apple Address Book User s Guide and Apple Fax User s Guide for complete information about using these programs 87 Sending a document as a fax 1 Open the document you wish to fax 2 Type Control Shift and New Cover Page 3N Open 3 Prepare the Fax Sender dialog 2 Add a note to the cover page 1 Choose a cover page I aw Pages All From Cover Page _ Sample Cover P Cancel Covdr Page note field Alvarez Company Send To phie Bresson mjel Fims Josquin 39 76 34 23 Christian Chambord E Filn uin Franklin Enterprises Other Recipient Number 3 Type a fax number here or drag and drop recipients from the address book Company addreds book Send To amin Mohammed 0 1 803 555 Amin Mohammed Barrymore Carlton New Board of Directors wan 3 Click here to choose another address book 4 Click C sena 88 Quick Reference Guide Sending a fax from Apple Fax 1 Open the Quick Fax window Quick Fax window 2 Prepare the Quick Fax window 1 Choose a cover page 2 Fill in the Cove
45. ns program in order to receive incoming calls automatically The following table tells you how to set auto answer in the various programs that work with modem software TYPE OF PROGRAM HOW TO SET AUTO ANSWER Terminal emulators Apple Remote Access and other servers Apple Fax Set the program s S0 register See the program s user s guide for information on setting the S0 register or use the AT commands listed in the Apple Telecom AT Command Set guide Use an ARA CCL file CCL files are provided with the modem software See Appendix B Tips and Troubleshooting Set Fax Answering to On in the Apple Fax window Using Your Modem 53 Setting manual answer at the program level Turn auto answer off in a program if you need to handle incoming calls manually The following table tells you how to set manual answer in the various programs that work with modem software TYPE OF PROGRAM HOW TO SET MANUAL ANSWER Terminal emulators Set the program s S0 register to 0 to turn off auto answer To answer a call manually issue the ATA command See the program s user s guide for information on setting the S0 register or use the AT commands listed in the Apple Telecom AT Command Set guide Apple Remote Access Apple Remote Access must be set to and other servers auto answer Apple Fax Set Fax Answering to Off in the Apple Fax window See the Apple Fax User s Guide for information about answering
46. of unit time intervals T telecommunications The transmission of information across long distances such as over telephone lines terminal An input output device consisting of a typewriter like keyboard and a display device used for communicating with a large computer Personal computers typically have all or part of a terminal built into them terminal emulation Software that transforms your Macintosh into a remote terminal for any dial up computer system Glossary 79 terminal mode The communications software mode of operation in which keyboard input is sent to the modem which recognizes it as commands or passes it on to the remote modem Compare with command state throughput The effective data transfer rate measured in bps This rate is a combination of the connection rate and data compression A compressed version of a file transfers more quickly than an uncompressed version even though the connection rate is the same tone dialing A method of dialing by sending dual tone multi frequency DTMF signals over the phone line v v 17 An ITU protocol defining the frequency and modulation used between two high speed fax machines 12000 14400 bps not available on Quadra AV machines may not be available in your country v 32 An ITU protocol defining the frequency and modulation used between two high speed modems 9600 4800 bps V 32 bis An ITU protocol defining the frequency and modulation used between two high
47. one into the telephone port Your installation should look similar to the illustration below Modem port located on the back of the computer Telephone wall jack Line port Telephone port Once the adapter is connected to your computer and telephone line you are ready to install the software if it is not already installed See Chapter 2 Installing Your Software Installing Your Hardware Connecting your internal modem The Express Modem hardware in your PowerBook or PowerBook Duo and in some configurations the GeoPort Internal Modem hardware are installed either at the factory or if purchased separately by your Apple authorized service provider In order to use your modem you need to connect it to an analog telephone line using the supplied telephone cord To connect the modem to a telephone line 1 Plug one end of the phone cord into the appropriate port on your computer Refer to your Macintosh user s manual for the location of the correct port 2 Plug the other end of the phone cord into your telephone wall socket Once the modem is connected to your telephone line you are ready to install the software if it is not already installed See Chapter 2 Installing Your Software Important If you have a GeoPort Internal Modem installed in your computer do not connect anything to the external modem port because only the installed modem is active Any prog
48. ou send a fax use Apple Telecom Status to monitor the progress of the fax transmission Use Outgoing view in the Apple Fax window to confirm the final status of the fax Sent Failed or Canceled When you receive an incoming fax the status display monitors the progress of the communication Messages that may appear during fax transmission are appended to the bottom of the panel Telecom Status Waiting for a call Transmission failed because the r Tn pient s fax machine did not answer Click bere to clear Please check the phone number the message 34 Chapter 4 Canceling a fax You can cancel fax transmission at any time The Apple Telecom Status panel is the only place from which you can cancel a fax To cancel a fax 1 Confirm the progress of the call in the Telecom Status panel 2 Click the Cancel button 36 The call is canceled The Apple Fax window displays a status of Transmission canceled for any intended recipients The Telecom Status display reads Telecom Status Waiting for a call m SE x Transmission cancelled 3 Click the cross icon to clear the message Using Apple Telecom Status 35 Quitting Apple Telecom Status You can quit Apple Telecom Status at any time Quitting the program does not affect the operation of Apple Fax To quit Apple Telecom Status 1 Choose Quit from the File menu By default Apple Telecom Status is set in the Apple Fax preferen
49. phone rings auto dial The ability to initiate a connection with another modem automatically 69 baud Unit of analog signaling speed taken from the name Baudot The speed in baud is equal to the number of signal events per second regardless of the information content of those signals Compare with bps binary The representation of numbers in terms of powers of 2 using the digits 0 and 1 Commonly used in computers since the values 0 and 1 can easily be represented in physical form in a variety of ways such as the presence or absence of current positive or negative voltage or a white or black dot on the display screen bit A binary digit 0 or 1 the smallest possible information unit consisting of a simple two way choice such as yes or no on or off blind dialing Blind dialing allows the modem to dial out even though no dial tone can be detected may not be available in your country bps bits per second The basic unit for measurement of digital data communications transfer rate Usually refers to the rate at which the information is transmitted Sometimes inaccurately called the baud rate Compare with baud 70 Glossary c ccL An abbreviation for connection control language This language is used to write connect sequence files sometimes called CCL files or scripts character Any symbol that has a widely understood meaning Some characters such as letters numbers and punctuation marks can be displayed on t
50. pple Telecom Status 31 Introducing Apple Telecom Status 32 Opening Apple Telecom Status 32 Understanding the display 34 Canceling a fax 35 Quitting Apple Telecom Status 36 Contents Contents Chapter 5 Using Your Modem 37 What modems do 38 Setting up a connection 38 Determining the speed 39 Using the modem control panel 40 Turning the modem on and off Express Modem only 41 Choosing the port setting Apple Serial Modem only 42 Using the modem settings 43 Using the status display 50 Incoming call management 52 Setting auto answer at the program level 53 Setting manual answer at the program level 54 vi Appendix A Technical Specifications 55 GeoPort Telecom Adapter GeoPort Internal Modem and Express Modem hardware 56 Apple Serial Modem software 57 Express Modem software 59 Appendix B Tips and Troubleshooting 61 Checking the installation 62 Checking the telephone line 62 Verifying that your software is properly installed 64 Common problems 65 Setting up Apple Remote Access 67 Glossary 69 Index 83 Quick Reference Guide 87 Contents Communications regulation information The following information is provided in compliance with US FCC Federal Communications Commission and Canadian DOC Department of Communications regulations FCC statement This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in Part 15 of FCC ru
51. r spreadsheet or graphics program To send a fax from an open document 1 Make sure that the document you want to send as a fax is open and active 2 Hold down the Control and Shift keys while choosing Print from the File menu The Fax Sender dialog box appears Cover Page note field Cover Page _ Sample Cover P v Cancel Alvarez Company Send To Sophie Brasson pA Films Josquin 39 76 34224 Christian Chambord E Fil quin Franklin Enterprises Other Recipient Number Note This keyboard shortcut does not work if you have QuickDraw GX installed To send a fax with QuickDraw GX you must create a desktop printer icon for Fax Sender GX See Using Fax Sender GX in this chapter Setting Up the Apple Telecom Software 25 3 Prepare the Fax Sender dialog then click Send For your convenience a sample document in SimpleText format called My First Fax is included in the Fax Folder inside the Telecom Applications folder on your hard disk This document contains step by step instructions for preparing Fax Sender and sending your first fax See also The Quick Reference Guide at the end of this guide for instructions on sending a fax from an open document from the Quick Fax window or from Apple Address Book Note If you did not create an address book and add entries to it no address book appears in Fax Sender or the Quick Fax
52. r Page Subject field Quick Fax 4 Subject Cover Page lt Enter here the text you want to appear in the note field of the cover page gt and text TA Recipients iG Enclosures E 4 Click bere for a a a file dialog to Other recipient number enclose files for faxing review Options fCancei_ 3 Click here to or type a fax number add recipients Choose file s to enclose Sales Reports Y Fi Quarterly report Q2 SOLAN H aten erent a Choose your files and click bere to add them to the list then EET a E Remove click bere to add the list to the Enclosures field Make sure the files programs are installed on your computer 3 Click sens Quick Reference Guide 89 Sending a fax from Apple Address Book 1 Select an entry Board of Directors Carnot Isabelle E 33 1 43990 vi Claymore Sean 1 212 555 2 thenclick ie ain 3 Prepare the Standard Mailer window Fiches etChippes v Address Home Home 1 Click here to 3 Choose a add recipients 2 Fax name cover page Standard Mailer F Recipients Subject Carnot Isabelle 33 1 43990541 Work R c Cover Page _None v A Enclosures a Is I Dial String T9 33 1 4399
53. ram that reads or writes to the external modem port is redirected to the internal modem 8 Chapter 1 C H AP TER Installing Your Software In this chapter What the Installer does Installing the software m Accessing the user s guides Before you begin Important If you have a Performa computer all the software you need is already installed Skip most of this chapter going directly to the last section Accessing the User s Guides Make sure you have connected your modem to your computer and your telephone line according to the installation instructions in Chapter 1 or according to the manual that came with your modem Installing the Apple Telecom software If your Apple Telecom software is not preinstalled on your computer it comes on a CD ROM or set of disks The folder called Apple Telecom Disk 1 contains the Installer program that places the necessary software on your hard disk What the Installer does The Installer creates a folder called Telecom Applications and places it at the top level of your hard disk It places the following folders inside this folder Address Book Folder which contains programs and files related to Apple Address Book Fax Folder which contains programs and files related to Apple Fax The Installer places the Apple Telecom Status program in the Apple menu and places the modem control panel in the Control Panels folder of the System Folder The Installer creates a folder call
54. re missing something in your package contact your Apple authorized service provider or refer to the service and support materials that came with your computer for a number to call Chapter 1 Connecting your GeoPort Telecom Adapter To connect your Macintosh to your telephone line plug one end of the GeoPort Telecom Adapter into your Macintosh and the other end into your telephone wall socket and telephone Connecting the adapter to your computer To connect the adapter to your computer 1 Locate the modem port at the back of your computer The modem port is marked with the icon 2 Plug the adapter s cable into your computer s modem port as illustrated below Ss K Modem port located on the back of the computer Installing Your Hardware 5 Connecting the adapter to the telephone line You need a standard telephone wall socket to connect the adapter to your analog telephone line using the supplied cable If the supplied cable does not reach your telephone outlet you can buy a longer one from a telephone equipment provider 1 Locate the telephone cable that comes with your adapter package 2 Locate the line port at the end of the adapter Li The line port is marked with this icon 3 Plug one end of the cable into the line port 4 Plug the other end of the cable into your telephone wall socket 6 Chapter 1 5 Locate the telephone port at the end of the adapter 6 Plug your teleph
55. rmation is transmitted with the data so that the remote computer can verify data integrity error correction mode ECM A software protocol for error correction used for fax transmission and reception ECM is helpful when telephone line quality is poor but it is not supported by most older fax machines error message A message displayed or printed to notify the user of an error or problem in the execution of a program even parity Use of an extra bit set to 0 or 1 as necessary to make an even number of 1 bits in a character For example the 7 bit ASCII code for the letter A 1000001 has two 1 bits for even parity the transmitting device appends an eighth bit equal to 0 so that the total number of 1 bits remains even 01000001 The receiving device can count the bits as a way of checking for transmission errors Glossary 73 F fallback The process modems use to find a common connection speed starting at the highest rate supported or set by both modems fax machine A machine that can scan a page and then transmit the image of the page over telephone lines a receiving machine prints a copy of the original page fax server program A program that passively awaits an incoming call for faxes Apple Fax is an example of a fax server program flow control A method of signaling between computers so that pauses in data transmission allow time for data to be received font In typography a complete set of characters letters and
56. rotocol An agreement between computers about the form and content of the information they exchange protocol negotiation The process of reaching agreement between computers about the form and content of the data they exchange PSTN Public Switched Telephone Network pulse An abrupt and relatively short change in voltage either positive or negative resulting in the conveyance of data in a circuit remote computer A computer other than your Macintosh but connected to it either directly or through your modem and telephone lines A remote computer can be at any distance from your computer from right beside it to thousands of miles away RJ 11 A modular phone jack and receptacle for telephone equipment 78 Glossary sS serial communication Data that is transmitted one bit at a time over one wire as compared with parallel communication where data is transmitted several bits at a time over several wires serial interface connection A socket or port on the back of your computer designed to connect with a device that receives characters one at a time serially serial modem A modem that uses a serial interface and serial communications synchronous Having a constant time interval between successive bits characters or events The term implies that all the equipment in the system is in step synchronous transmission A transmission process such that between any two significant instances there is always an integral number
57. speed modems 7200 12000 14400 bps v 34 An ITU protocol defining the frequency and modulation used between two high speed modems up to 28800 bps v 42 An ITU error control protocol v 42 bis An ITU data compression protocol 80 Glossary x XModem A protocol to send files from one computer to another that informs you if an error occurs Also known as MODEM7 XON XOFF A handshake protocol transmit On transmit Off used by computers and intelligent terminals to control the flow of data between the systems Glossary 81 A Adobe Acrobat Reader 14 16 Apple Address Book creating a new address book 19 20 creating a new entry 92 93 described xi installation 10 sending a fax 90 setting up 18 20 Apple Fax described xii Fax Sender GX 25 28 29 faxing 25 26 88 89 installation 10 receiving faxes 30 setting up 21 30 troubleshooting 65 66 Apple menu 10 21 32 Apple Remote Access 10 46 53 54 67 68 Apple Serial Modem control panel choosing the modem port 23 42 and data communications 42 fax progress sound 47 ring range value 44 specifications 57 58 status display 51 unidentified calls 48 Apple Telecom installation 10 13 Apple Telecom Status canceling a fax 35 described x installation 10 quitting 36 status display 34 AppleLink 10 AppleTalk 65 ATX command 48 Auto answer 30 41 44 45 49 52 54 65 B C D Blind dialing 48 CCL files 10 67 68 Control panel using 40 51 Data compression 39 59 Data
58. symbols in one size and style format The form in which data is stored manipulated or transferred full duplex 1 A setting causing characters that you enter on your computer to be echoed from a remote system 2 A four wire communications circuit or protocol that allows simultaneous two way transmission G GeoPort Telecom Adapter A device that connects between your computer s modem port and the Public Switched Telephone Network Selecting the appropriate GeoPort Telecom Adapter depends on the telephone network capabilities and the country where used Group 3 fax A digital document facsimile transmission procedure on the Public Switched Telephone Network 74 Glossary half duplex 1 A setting causing characters that you enter on your computer to be echoed not from a remote system but on your screen 2 A two wire circuit designed for communications in either direction but not both directions simultaneously handshaking A protocol for devices to exchange information about the communications connection itself such as when to start and stop transmitting host computer The Macintosh in which your modem is installed I input 1 Information transferred into a computer from some external source such as the keyboard a disk drive or a modem 2 The act or process of transferring such information interface The devices rules or conventions by which one component of a system communicates with another VO Input outpu
59. t Modem Port v Modem Apple Personal Modem pv Settings i ie Auto answer incoming calls after rings i o Call Saver mode on Al rings Ring Sound _ Electronic Teleph Y Volume i amp Fax progress sound EK Ignore dial tone when dialing Status The modem is ready for fax calls Country Telecom Settings Express Modem only The Country Telecom Settings are information fields that display the current country and the allowed range for the number of rings for auto answer based on your hardware installation You cannot edit these fields Note Apple Serial Modem software also manages the country specific ring range value but does not display it Auto answer incoming calls When Auto answer incoming calls is selected and at least one program is set to auto answer the modem software automatically answers incoming calls after the number of rings specified in the ring number field Calls are answered according to priorities described in the section Incoming call management in this chapter 44 Chapter 5 The checkbox and ring number field override the auto answer setting of any communications program that uses the modem software If you want to receive calls in any of your communications programs make sure that this checkbox is selected and the number of rings specified If you want to prevent your modem from answering incoming calls deselect the checkbox If you do this t
60. t the transfer of information into and out of a computer ITU International Telecommunications Union J jack A socket used for a telephone line or other electrical connections Glossary 75 L local echo A method of communication in which your modem or software displays data locally on your screen without relying on the host computer to echo the characters back log off To type a command to the host computer that terminates the communications session log on To enter a series of responses to prompts by the host computer to identify yourself your password sometimes your terminal and so forth to start a communications session mainframe computer A large computer whose speed and storage capacity allow it to handle huge amounts of data and work with many terminals millisecond One thousandth of a second abbreviated ms MNP An abbreviation for Microcom Networking Protocol MNP Classes 2 4 are error control protocols MNP Class 5 is a data compression protocol modem A device for converting digital information into tones that can be transmitted over telephone lines The tones are modulated changed in frequency amplitude or phase to represent the information modem stands for modulator demodulator modulate To modify or alter a signal to transmit information for example conventional broadcast radio transmits sound by modulating the amplitude amplitude modulation or AM or the frequency frequency mo
61. th ongoing information about the status of the modem including current state type of connection and call progress The Express Modem status display is available from the pop up menu The display provides additional information for outgoing data calls including connection speed error control and data compression B Express Modem Express Modem On off u The modem is being used for a data call i Connection Speed 28800 Error Control 42 LAP M bis a Compressi Modem Status SH e ele F aa ooh GA 252 T Messages concerning type of call and modem status 50 Graphical display of call progress and modem status Connect protocol and other messages Chapter 5 The Apple Serial Modem status display appears in the Status section of the control panel lS Apple Serial Modem Port Modem Port Modem Apple Personal Modem amp Auto answer incoming calls after rings C can Saver mode on Al rings i Ring Sound __Electronic Teleph Y Volume 4 i za Fax progress sound K Ignore dial tone when dialing The modem is ready for fax calls Status information You can view the connection process by stages idle preparing for connection opening a connection and progress of connection The modem software monitors each stage displaying messages and icons The Status display also shows all alert messages
62. uality 5 Make sure that Fax Sender GX is selected in the Print to pop up menu then click Fax Fax Sender GX images your fax When imaging is complete the Fax Sender print dialog box appears for you to prepare your fax for transmission Setting Up the Apple Telecom Software 29 Preparing to receive faxes To set Apple Fax to receive faxes automatically 1 Display the Apple Fax main window 2 Set the Fax Answering button to on Fax Answering on i orr Apple Fax now manages the reception of incoming faxes automatically Reception takes place in the background so that the Apple Fax window does not have to be in front or even open in order to receive a fax Note Make sure that the Express Modem control panel or Apple Serial Modem control panel is set to auto answer If it is not you will not receive incoming faxes even with Fax Answering on See Chapter 5 Using Your Modem for information about setting auto answer 30 Chapter 3 Using Apple Telecom Status In this chapter Opening Apple Telecom Status Monitoring fax activity Canceling a fax Quitting Apple Telecom Status 31 Introducing Apple Telecom Status You use Apple Telecom Status to access Apple Fax and to monitor the current fax activity on your modem The Telecom Status panel takes up a minimal amount of space on the desktop The Installer places the Apple Telecom Status program in the Apple menu for easy access Open
63. ult settings Note In general it is best to accept your modem s automatic settings If you want to control the speed error control and data compression settings yourself see the Apple Telecom AT Command Set guide or the user s guide that came with your data communications software 38 Chapter 5 Determining the speed Initially your modem tries to connect at its fastest speed which is either 28800 or 14400 bits per second bps If the remote modem cannot connect at this speed your modem falls back to the next highest speed Fallback continues until the two modems agree on the highest speed supported by both Error control Error control is used by modems to ensure data accuracy Your modem and the remote modem must agree on an error control method Your modem will try to use one of two types of error control V 42 or MNP class 2 4 If the remote modem does not support either of these types of error control no error control is used Data compression Data compression increases the speed of your modem by eliminating gaps and redundancies in the data With data compression enabled the speed can increase up to 4 times the non compression speed Your modem can use two different types of data compression V 42 bis or MNP class 5 If the remote modem does not support either of these types of data compression no data compression is used Using Your Modem 39 Using the modem control panel The modem control panel serv
64. vailable blocks is Turning off the modem frees up approximately 600K of memory When a program like Apple Fax needs the modem it will turn it on again automatically Of course you should not turn off the modem while using it for a voice fax or data connection 66 Appendix B Setting up Apple Remote Access Your modem installation includes Apple Remote Access ARA CCL files for all supported modems To use a CCL file with Apple Remote Access 1 Make sure Apple Remote Access is properly installed 2 Ifthe CCL files are not in the Extensions folder drag or copy them to the Extensions folder 3 Double click the Remote Access Setup control panel 4 Select the CCL file for your modem from the Modem pop up menu the GeoPort Express Modem file or the Apple Serial Modem file OSS Remote Access Setup od amp Modem Setup Modem GeoPort Express V Port Modem Speaker On O off Dialing Tone C Pulse C Ignore dial tone C Use MNP 10 error correction in modem Tips and Troubleshooting 67 5 Select the icon from the Port pop up menu that corresponds to your hardware installation 2 Remote Access Setup amp Modem Setup Modem Port Modem Speaker On Q Off Dialing Tone Pulse o Ignore dial tone C Use MNP 10 error correction in modem a For GeoPort including GeoPort Internal Modem choose Modem Port a For Express Modem hardware choose Internal Modem
65. ve the GeoPort Internal Modem or the Express Modem follow the instructions for connecting it to the telephone line in the section Connecting your internal modem Ifyou have a PC Card modem follow the instructions for connecting it to your computer in the manual that accompanies the modem Important If you are using a PC Card modem you need to choose the correct port setting from the Apple Serial Modem control panel before you can begin to use it See Chapter 5 Using Your Modem for information about choosing settings in the Apple Serial Modem control panel Installing Your Hardware 3 Other items you may need To use your hardware and software you may also need An analog telephone line Your modem is designed for use with a traditional analog telephone system Most homes use an analog system Many offices and hotels however use a Private Branch Exchange PBX with digital extensions If your office or hotel room uses a digital extension contact the office telephone manager or service provider about acquiring the use of an analog line A modular connector on your telephone line If your telephone cord cannot be removed from the wall or has a nonstandard connector you may need a modular adapter or a telephone installation that provides a modular connector Ask your local telephone service provider for assistance in selecting the most appropriate solution for a modular connector If you are missing something If you a
66. window Using Fax Sender Page Setup You can also use the Fax Sender Page Setup dialog box to format a document according to the requirements of your recipient For example if you are faxing to the U S use US Letter format if you are faxing to Europe use A4 Letter 1 Hold down the Control and Shift keys while choosing Page Setup from the File menu The Fax Sender Page Setup dialog box appears Fax Sender Page Setup Paper US Letter A4 Letter OUS Legal CBS Letter Reduce or 100 Orientation Enlarge x i Image Quality Fine 1E Standard Bitmap Alignment Enlarged to 108 2 Set up the document according to your recipient s requirements then click OK 26 Chapter 3 Selecting Fax Sender from the Chooser If you do not have a printer or if you plan on sending faxes often you can make Fax Sender the selected output device for all your documents just as you normally select a printer When Fax Sender is the selected output device each time you print from a program or from the system your document is sent as a fax instead To make Fax Sender the selected output device 4 Open the Chooser from the Apple menu The Chooser appears aLI Chooser i Fax Sender selected AppleShare Color SW Pro A amp Asa shortcut for selecting Fax Sender Laser Writer hold down the Control and Shift keys
67. with the telephone line 1 Depending on your computer open the Monitors and Sounds control panel or the Sound control panel and check that the volume is set above the lowest mark By increasing the volume you can verify both that there is a dial tone when you try to open communications and that the modem can dial telephone numbers 62 Appendix B 2 Open your communications program and enter terminal mode Terminal mode sends the characters you type on the keyboard to your modem and displays them on the screen 3 Try dialing your own telephone number If you hear a busy signal you are properly connected 4 Ifyou do not hear a dial tone test your telephone line by connecting a working telephone and cable to the line Plug the telephone into the wall jack to verify the dial tone If there is none the telephone line is the source of the problem The telephone line may be a digital line in which case the modem will not work 5 Ifyou hear a dial tone on your telephone but not through your modem test your modem s telephone cable by connecting it to the wall jack and to the telephone If there is no dial tone the telephone cable is the source of the problem Return it to your service provider for replacement 6 If your modem still has no dial tone see the service and support information that came with your computer for a number to call WARNING f your modem needs repair take it to an Apple authorized service prov
68. ws this manual may not be copied in whole or part without the written consent of Apple Your rights to the software are governed by the accompanying software license agreement The Apple logo is a trademark of Apple Computer Inc registered in the U S and other countries Use of the keyboard Apple logo Option Shift K for commercial purposes without the prior written consent of Apple may constitute trademark infringement and unfair competition in violation of federal and state laws Every effort has been made to ensure that the information in this manual is accurate Apple is not responsible for printing or clerical errors Apple the Apple logo AppleScript GeoPort Macintosh the Mac OS logo Performa PowerTalk PlainTalk and Power Macintosh are trademarks of Apple Computer Inc registered in the U S A and other countries Finder the GeoPort logo Mac and System 7 are trademarks of Apple Computer Inc Adobe Acrobat the Acrobat logo Adobe Illustrator Adobe Photoshop and PostScript are trademarks of Adobe Systems Incorporated or its subsidiaries and may be registered in certain jurisdictions EasyReader the Optical Character Recognition OCR software application included with Apple Fax uses a neural network recognition system developed by Mimetics Additional language dictionaries can be obtained by contacting Mimetics at the following address Mimetics 5 Central Park Avenue Sully Prud homme 92298 Chatenay Ma
69. y so you may want to turn it off when you do not need it The On Off buttons in the Express Modem control panel indicate whether the modem software is running Important Remember that turning the modem off overrides the auto answer setting of any communications program that uses the Express Modem software You will not be able to receive incoming calls with the modem off To turn the modem off 1 Open the Express Modem control panel The control panel appears 2 Click the Off button Express Modem 7 Express Modem On Qer The following alert appears The modem is set to answer calls Turning off the modem will prevent answering any calls Do you really want to turn off the modem 3 Click OK to turn the modem off Using Your Modem 41 Choosing the port setting Apple Serial Modem only If you are using a serial modem such as a PC Card modem then after you connect it to your computer you need to choose the port setting in the Apple Serial Modem control panel This tells the Apple Serial Modem software the location of the modem To choose the port setting 1 Open the Apple Serial Modem control panel The control panel appears The Modem field displays the name of the modem hardware 2 Choose the port where the modem is attached to the computer from the Port pop up menu m Apple Serial Modem Modem Apple Personal Modem Using data communications programs Choose the logical port

Apple Telecom - Voice Communications

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