Courier 2 User Manual
Contents
1. then click the Modify Table Properties icon A pop up window will appear with the table s properties Click the Modify Table Properties button to save your changes or click Cancel to go back to the editor Note this function will not work if a table has not been selected Modify Cell Properties HA To modify cell properties click inside the cell to modify then click the Modify Cell Properties icon MWEB Business 25 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual A pop up window will appear with the cells properties Click the Modify Form Properties button to save your changes or click Cancel to go back to the editor Note this function will not work if a cell has not been selected and does not work across multiple cells Insert Column to the Right ei To insert a column to the right of your cursor click inside cell after which to insert a column then click the Insert Column to the Right icon Each consecutive click will insert another column after the selected cell Note this function will not work if a cell has not been selected Insert Column to the Left V To insert column to the left of your cursor click inside cell before which to insert a column then click the Insert Column to the Left icon Each consecutive click will insert another column before the selected cell Note this function will not work if a cell has not2. 2 Batch ID This is the ID number of the given batch 3 Batch Status This represents the status of the batch sending 4 Selected Template to Use This is the name of the selected template that will be used 5 Template ID This is the ID number of the template 6 Selected List to Use This is the name of the selected list that will be used 7 List ID The is the ID number of the given list MWEB Business 47 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual 8 This Batch is scheduled to be sent at This field represents the selected date and time at which the batch needs to be sent 9 Message Template Sizes This field represents the template types and template sizes that are going to used in the batch 10 Message type sending priority This field presents the sending priority of your email and sms messages 11 Additional sizes This field represents the sizes of additional content attached to the batch attachments embedded images and quick text 12 Additional email settings This field represents additional email settings such as reply to address from display name from address importance level removal of duplicates duplicate email entries in your list enable view track view the number of recipients that have read your email message enable link track view the number of recipients have clicked on the redirect links in your email
3. exceed the 160 character limit 3 1 Creating a new template 1 On the Manage Template page type in the desired name of the template in the Template Name box 2 Type in the desired message subject in the Subject field 3 Click on the Go button 4 The newly created template will now appear in the template list at the bottom of the page 3 2 Creating HTML content for a template 1 On the Manage Templates page click on the HTML Editor icon next to the template to which you would like to add content to 2 The HTML editor window will open MWEB Business 19 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 MWEB BUSINESS User Manual e HAL Eabtee Marrosott internet EE SE B u z wel iz i To O wed sf neng we Sreh Z e ltz ball oe Ei Gi Ha MWEB BUSINESS Newsletter Aenieve the estrar inary CONTENTS n ricer aes S ut tres bag tden n TG icra A Cha adoptan of tha Internet More pigge aro unlacior ch the wart opportunites on eefer and this a filtering hte emal to medium enterprses SMEs ag they reahee that agtablishang a ihe leg rn i ep engar marah A oa etob vg BLA mi miany o t eteg8 H org four burness onina prowdes numerous bere Buch ap SR pare Ge mary mark aS S00 GUSLeTers Heeoing your Business apan 7 J enhencmng customer serrent reducing running costs moreas Eusmess adopted Ze and heaving a more profeso
4. 02 STO Bpip Sent TAT 2 TEXT 02 STD Beith San Se HINL J TEXT OZ STD Osich Sent HEH end TEXT Tangata 22 STD Egit Zani HTML and TERT Tempie 02 STDGsich Ser HTML anid TERT Test 04 STD Besich San 11 IER Cre Uspnoe TT Scheed Mabe 2 Se 2009 130421 Bio 20d 10 os Spe 200 122800 3 Zen 200d IO 26 00 Dee 0919 3 2 Sen 200 124800 2 See zid 15 S400 6 Sen 200g 1 1800 Spe 200d 1S 52 00 OS 2000 esr DU d See zidd 141200 pe ames ARA es oe So amp 1 On the Manage Batches page either click on the hyperlinked name Create a New Batch 2 You will be directed to the following page where you have to make the required selections for the batch to be created 3 Please go through each of the following steps and make sure that you are happy with the selection MWEB Business www mwebbusiness co za 42 Version 02 061004 Copyright MWEB Business Courier 2 User Manual BUSINESS Batch Mame E s Use Tempate heels Template ni a Sending Hr gn Som To AiNezcog Tipes wi Wa Ss Hona ke Use List Mess Merter Test Uct m P Papil To Aaron From Display Hame Davit ong D Tram adress EEN importance banned ae Dormepe Ougbeorten en Oo Emable Wim Tr ack J en Ne Enable Link Track lyes Mo Enable Uesubrecribe Link ype No Ernie dd images Clves No Deliwery Fetes Arzu fin sche i Quick Tert Theaters zal Submit NW 1 Batch Name Please type in the name that you wo
5. Een SM Dr ai TEXT 122 K t FRB O SAS 35 chas M HTML H Pries amp Dara Tesi Greg TERT Bates t Sep OMS 14 Chars HTML 23 Bytes CG Eragon tal Tree P See 2004 1 24 TERT 3 ies Freres amp ae oT Chars HTL 556 HE To Dragonball 18 Dup 2004414 TEXT 122 KB EFA re co Tak EE CL i 1 Add New Template This allows for the creation of a template name and message subject and then to add the content to this 2 Search Template This feature allows you to search for any created template in your account 3 Sample Templates There is some sample templates created to give you an idea of what a newsletter could look like These sample templates can be copied and edited for your own use 4 HTML Editor The HTML editor allows for the creation of a new or editing of an existing HTML format message template This editor will be discussed in detail a bit later in this manual MWEB Business 18 Version 02 061004 www mwebbusiness co za Copyright MWEB Business AW Courier 2 MWEB BUSINESS User Manual 5 Text Editor number 7 The Text editor allows for the creation of a new or editing of an existing TEXT format message template 6 SMS Editor number 8 The SMS editor allows for the creation of a new or editing of an existing text format message template with a total character limit of 160 characters Please note Attributes can be added as long as their values i e the content which they represent do not
6. Radio Button to insert the radio button or click Cancel to go back to the editor To modify a checkbox properties select desired checkbox and click the Insert Modity Radio Button icon A pop up window will appear with the checkbox attributes Modify any attributes desired then click Modify Radio Button button to save changes or click Cancel to go back to the editor Insert Modify Image If an image is NOT selected clicking this icon will open the Image Manager If an image IS selected then clicking this icon will open the Modify Image Properties popup window To modify the image properties of the selected image set the required attributes and click the Modify Image Properties button Insert Special Characters ci To insert a special character click the Insert Special Character icon A pop up window will appear with a list of special characters Click the icon of the character to insert into your webpage Modify Page Properties To modify page properties click the Modify Page Properties icon A pop up window will appear with page attributes Page Title title of page MWEB Business 31 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 User Manual BUSINESS Description description of page Background Image The URL of the image curently set as the page background image Keywords keywords page is to be recognized by Background Colour th
7. again 2 In order to deactivate a recipient from a list go to the Manage Lists page 5 Click on the Manage Recipient icon next to the list which you would like to deactivate a recipient from 3 On the following page click on the Deactivate icon next to the recipient that you would like to deactivate 4 The recipient will now be deactivated and disappear from the list MWEB Business 15 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual 2 9 Activating a Recipient 1 In order to activate the recipient again either go to the search box and type in the name of the recipient and click on Go or alternatively click on the Deactivated button next to the search block and click on the Go button to continue 2 The recipient s should now appear 3 Click on the Activate icon next to the recipient and the required recipient will appear in the list again as activated 4 Deselect the Deactivated block next to the search box 5 Click on the Manage Recipients link 6 You will be returned to the list with all the active recipients 2 10 Removing Duplicates list level 1 In order to remove duplicate email addresses or cellular numbers from a list click on the Remove duplicates button next to the required list 2 A pop up box will appear confirming that duplicates in the list will be removed 3 Click on the O
8. been selected Insert Row Above He To insert row above click inside cell above which to insert a row then click the Insert Row Above icon Each consecutive click will insert another row above the selected cell Note this function will not work if a cell has not been selected Insert Row Below ae To insert row below click inside cell below which to insert a row then click the Insert Row Below icon Each consecutive click will insert another row below the selected cell Note this function will not work if a cell has not been selected MWEB Business 26 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual Delete Row Ge To delete a row click inside cell which is in the row to be deleted then click the Delete How icon Note this function will not work if a cell has not been selected Delete Column He To delete a column click inside cell which is in the column to be deleted then click the Delete Column icon Note this function will not work if a cell has not been selected Insert Column Si To insert a column click inside cell which is in the column to be inserted then click the Insert Column icon Note this function will not work if a cell has not been selected Decrease Column Span ie To decrease column span click inside cell who s span is to be decreased then click the Decrease Column Span icon Each consecutive click will fur
9. i e Microsoft Excel and then saved as a CSV file format MWEB Business 7 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual Attributes This is an extremely important feature in the Courier system Attributes could really be called placeholders since that is exactly what they are An attribute allows for an account holder to personalise the content of an email message so that each recipient receives a unique message For example When you want to avoid sending a generic message starting with Dear customer you can set up an attribute placeholder with the name Name You can then enter a recipient name next to the Name attribute When you compile your message you will insert the attribute called Name next to the heading Dear When the message arrives at the recipient it will contain the name that was found under the Name attribute for that specific recipient i e it will then say Dear John or Dear Sarah Attributes can also be used in SMS templates but can only effectively be used if the 160 character restriction is adhered to List Type This feature allows an account holder to see what type of list it is i e whether it is a mail only cellohone only or mail and cellphone list If the list contains only email addresses then it will be displayed as a Mail Only list If the list contains only cellular number
10. recipient would like to receive the mail in and if you have created attributes enter the appropriate information next to it Cou rier Dermgg Dou Comger AB ou pre logged ines cheerrersyh i nee com Heegontsoan x System e Menage Accounie Drog Courier Manage Lista gt Birimle Add Repi rt Lie Gee Zap at Cao U kiege Emmitt 1 64 FAB i Leger Soncerd Lamga C Crack Urega E E mail Addreme E Celiphone amber ooo O Display Mamer Ve E mail Tapi HTL O Main Tait Marries a Suramar KH Am Crtwer enter Emal Address ard ier Caliphs Maier mene mCentre Ei Fa E 2008 di Rights Reserve AM wes BUSINESS ai PME Sires Teco uppi op Ge 10 Se iid Pee oe eed Version 02 061004 Copyright MWEB Business MWEB Business 13 www mwebbusiness co za Courier 2 BUSINESS User Manual 4 After you have done that click on the Submit button and you will have created a recipient 5 Follow the exact same procedure for adding another recipient 2 4 Editing List Properties 1 On the Manage Lists page click on the Edit icon next to the list that you would like to modify 2 In the next screen you will be able to change the name of the list as well as editing adding or deleting attributes 3 When you are done with the changes click on the Submit button to continue 4 You will be taken back to the Manage Lists page 2 5 Editing recipient properties 1 On the Manage Lists
11. the updated list again please follow the steps for importing a list 2 12 Making a copy of an existing list 1 In the event that you would like to make a copy of an existing list for whatever reason go to the Manage Lists page 2 Click on the Copy block next to the list that you would like to make a copy of 3 After you have done that go to the Add New List tab and enter the required list name for the copied list in the List Name text box and tick the Copy block next to the text box as well 4 Click on the Go button 5 An exact copy of the selected list will have been made under the new name specified MWEB Business 17 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual 3 MANAGE TEMPLATES FUNCTION In order for an account holder to either edit or manage templates he she must make use of the Manage Templates feature This feature will allow an account holder to create upload or manage an HTML or text template A file could also be uploaded to be attached to the template Legend Sorgreg Lege C Cred Lewy C euer oa Add Mee Temetate ee Saren template S ___ com Mesut 4 of P 0 Diaa records n database Fage EO Templets Harms co ies Stee Attach Butzen Cem i Sangi 1 17 dun 2008 1314 0 ch E 3 Sp 28 har DIH 147 0 A ey HTML 433 Bytes CN ford Test ASPIRE TERT eA t KAG rF c Sue OT Chars E HTML 3 56 HE i DBZ 2
12. there is no style sheet applied to the page To change the colour of text select the desired portion of text and click the Colour drop down menu Select the desired colour from the large selection in the drop down menu 24 Version 02 061004 Copyright MWEB Business Courier 2 TT r Manual BUSINESS User Manua Highlight Color a To change the highlighted colour of text select the desired portion of text and click h the Highlight drop down menu Select the desired colour from the large selection in the drop down menu Table Functions E To insert or modify a table or cell select the Table Functions icon to display a list of available Table Functions If a Table Function is NOT available you will need to select or place your cursor inside the table you wish to modify Insert Table al To insert a table select the desired location then click the Insert Table icon A new window will pop up with the following fields Rows number of rows in table Columns number of columns in table Width width of table BgColour background colour of table Cell Padding padding around cells Cell Spacing spacing between cells and Border border around cells Fill in table details then click the Insert Table button to insert table or click Cancel to go back to the editor Modify Table Properties iF To modify table properties select a table or click anywhere inside the table to modify
13. work in increments of 30 minutes only 1 hour increments This means that the system can only go 9 00 10 00 11 00 12 00 etc and not 9 30 10 30 11 30 12 30 etc 10 Remove Duplicates You may select to have duplicate email addresses removed from the list used in this batch Please note Email addresses at this level are only ignored and are not physically removed from the original list This type of removal only takes place on the batch level 11 Enable View Track By enabling this you will be able to see the number of times the message have been read 12 Enable Link Track By enabling link tracking the system will calculate the number of times recipients have clicked on the links in the message Each link is calculated separately and can be downloaded as a CSV file after 7 days 13 Enable Unsubscribe Link This feature is by default enabled in order to comply with the ECT Act of South Africa The Act states that all email sent to recipients must contain an unsubscribe link should the recipient decide not to receive the email anymore 14 Embedded Images When enabling this feature the images would be visible whether the recipient is online or offline It will however increase the size of a mail message considerably since the images are saved in the message body Otherwise the images will be stored on a web server and will only be visible when the recipient is viewing the message online MWEB Busines
14. 04 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual 3 10 Deleting a template 1 In order to delete a template go to the Manage Templates page 2 Click on the Delete icon next to the template which you would like to delete 3 The template will be deleted and the template list updated accordingly MWEB Business 41 Version 02 061004 www mwebbusiness co za Copyright MWEB Business BUSINESS 4 MANAGE BATCHES FUNCTION Courier 2 User Manual The Manage Batches feature only comes into action after an account holder has set up a mailing list s and a template s and is ready to send a message to a selected list This feature also allows for management of loaded batches as well as the creation of new ones 4 1 Creating a new email batch Please note You must have set up at least one list and one template in order to make use of this feature E met 116 87 hB Legend Croate g Hesr Batah Search Babohes Page a2 ziriad Lknps TT E Patch Patch Re 1 III CH 2 01TH a MAT A BW bk fia E 07145 T Wijd D 07143 H iia IO foro eaten nl Italis Mlaeeating Gontinmehon Cordaid Sending Sent kleed Canceled A Faid Fem d Abot 27 LO doal records n dala bssa Batch Satz HTML and TEXT O2 STD Beith Sent HTH ena TENT O2 STD Bac Sant HTML and IERT OZ STD Oesich Ser HTML eng TEXT 2 STD Besich Sen TENT Cntr 02 Ted Batch Sen TEXT Cnty
15. AN M WEB BUSINESS WEB Courier D v Courier 2 User Manual Courier 2 BUSINESS User Manual Subject Courier 2 0 User Manual Owner Derek van Wyk P Product user manuals 02 061004 Attached Files None TABLE OF CONTENTS RER DU E E 3 OYSTEMLAYOUT WEE 4 Ts GLOBAL PRODUCT ING TIN EI EE 5 Me TA ee TEE 5 Dig e EE 9 eae O E TEE 6 E E e o EE o E E A AE E A E E EN E A A EE E 6 Ror eee Tea ele EE 6 Eai esat ve e e EE A E N AEE N AEA A EAE A AEE I A 6 Mest E EE 6 2 MANAGE LISTS FUNC TION s2 sccicccscsnsidetencdancancahasnesantancebensndecsiednddediaabannewsadncestieaseneosnadaacaseahasessendancesenenieas 7 2 1 Creating a New List and Adding Recipients Individual 8 2 2 Creating and Importing a Mailing SMS Uer 9 2 3 Adding recipients to existing NSIS EE 12 E ergeet EE 14 2a EOUMO COC Ore re Ne a eea ER ER R E R ERRE EER AEA 14 Elte TE 15 GE EE EIERE 15 Ree T EE 15 ea e EE re ISN EE 16 LTO dE DODICOS eege 16 2 11 Exporting a list All recipients or deactivated recpients 17 2 12 Making a copy of an existing NSU EE 17 3 MANAGE TEMPLATES FUNCTION te sedeectccipnd ced dapaiaweaded lace dafinentdiandiicedsnbalsedacrelepnsedanasdiaesicep daineGiadeniests 18 3 1 Creating a new le 19 3 2 Creating HTML content for a template 19 3 3 Creating text content for a EE geed 34 MWEB Business 1 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual 3 4
16. Creating SMS content for a template eege EE AER AE EES 34 oo IC AG an RN OTT 35 elle te EE TEENI E E 36 EE Le AMDOS N KE e EE 37 JO EMO ee ee ne 38 Oe ERIC IM Ue ee 39 Os PSS E une E 41 4 MANAGE BATCHES FING THON E 42 41 Creating anew emall OC EE 42 5 ACCOUNT SETTINGS E 50 Sc Changing Your Account e TE 50 5 2 creatino et eee OU USET anaa r E TAE 52 MWEB Business 2 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual INTRODUCTION This user manual is aimed at providing a good product comprehension and is the user manual for MWEB Business Courier product This document will cover all the features of the product will explain in detail how to set up lists and templates create batches add new users delete users draw reports and also learn how to read these reports Courier is in short a message management product enabling a customer to send any type of mail or SMS communication to an internal or external recipient base The concept of message management is about managing email SMS lists message content and email SMS batches to an internal or external recipient base Logically Courier behaves like a mass messaging system on the customer s side while the SMTP and SMS servers are situated in MWEB Business high tech data centre These servers are capable of handling large quantities of messages at a specific point in time thus allowing all customers to be offered an
17. Devo Courier Es mt wl Sou are logged in as dyanmery kimwe Com Logout H Havigation gt System gt Manage Accounts gt Dev A_ Courier gt Manage Lists Usage Sep 2004 SMS O Mags E mail 1 64 MB Legend Standard Usage L Credit Usage C Add Hew List ListMame el CO coy GO ListMame od Import List ee Gop WW FileMame Browse Search Lists Lret Name od com Resuk 1 of 7 total records in database Page 4 ZG List Hame Type Modified ZG Recipients ZZ Attributes Action Copy Total 120000 120000 te 7 HTML 120000 1200004 1 BigEmailList W I 7 Sep 200413 25 Trg o 2 A bessa PEN SMS oO CO Total 8 9 f HTML 6 6 2 Clifford EE 3Sep 20041201 eer 5 2 SS e dea s El CH SMS 11 Ki 1 Next to the Import List menu number 1 type in the name you want the list to have in the List Name block number 2 It is compulsory to give the list a name 2 Click on the Browse button next to the File Name block below the List Name block and find the created mailing list in the CSV format on your computer 3 Click on the Open button and the file will be displayed in the File Name block 4 Click on the Go button in the Import List row 2 Import CSV File Microsoft Internet Explorer CSV Importing The following file is ready to be imported List Name Freestate List Humber of Recipients 3 MWEB Business 11 Version 02 061004 www mwebbusine
18. Gre Pran Your dont nig Ten gber d ag Ce deal g dc E perrily aad qu Gg e Mag ei Bai SCH D EEN d Dn lr e pmm be ep zs lagen pm pm mlb epee ze batter e pa E Ce eee Pick ait si pm 8 3 Move the mouse cursor next to the word in your content copy where you would like to place the attribute i e next to Dear 4 Click on the Attributes icon number 2 at the top left of the screen MWEB Business 37 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual 5 An attributes window will appear with system attributes and a list attributes drop down men 6 If you want to make use of a system attribute click on the Copy and Paste Tag next to the relevant attribute 7 If you want to make use of list attributes select the relevant list from the List Tags From drop down menu 8 After selecting the relevant list all the created attributes in the specific list will be displayed below 9 Click on the Copy and Paste Tag next to the relevant attribute you would like to insert 10 The selected attribute will automatically be inserted next to the mouse cursor in the content copy 11 To add another attribute follow the same process as before 12 After you have finished adding the attributes click on the Preview tab number 6 at the bottom of the HTML editor window to view the finished content template 13 When you are satisfied with t
19. NESS User Manual 1 3 Manage Templates In order for an account holder to either edit or manage templates he she must make use of the Manage Templates feature This feature will allow an account holder to create upload or manage an HTML or text template A file could also be uploaded to be attached to the template 1 4 Manage Batches The Manage Batches feature only comes into action after an account holder has set up a mailing SMS list s and template s and is ready to send a message to a selected list This feature also allows for management of loaded batches as well as the creation of new ones 1 5 Account Reports Using this feature the account holder has the ability to view usage and billing reports as well as batch reports Batch reports show all the information about sent batches Also available here after 7 days are detailed error reports in exportable CSV file formats 1 6 Account Settings To set up general account properties account users or just deactivating an account the account holder can make those changes here 1 7 Tools This feature is for customers who have their own mail SMS management system and would like to use the mCentre Message engine in sending out their mail SMS s They will then send all their information to the message engine via an XML feed The XML scripting and coding can be set up via this feature MWEB Business 6 Version 02 061004 www mwebbusiness co za Cop
20. a button s properties select desired button and click the Insert Modify Button icon A pop up window will appear with the button s attributes Modify any attributes desired then click Modify Hidden Feld button to save changes or click Cancel to go back to the editor Insert Modify Checkbos m To insert a checkbox select desired position then click the Insert Modify Checkbox icon A pop up window will appear with the following attributes Name name of checkbox Initial state checked or unchecked and Initial value value of checkbox Set the attributes then click the Insert Checkbox button to insert the checkbox or click Cancel to go back to the editor To modify a checkbox properties select desired checkbox and click the Insert Modify Checkbox icon A pop up window will appear with the checkbox attributes Modify any attributes desired then click Modify Checkbox button to save changes or click Cancel to go back to the editor MWEB Business 30 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual Insert Modify Radio Button ie To insert a radio button select desired position then click the Insert Modify Radio Button icon A pop up window will appear with the following attributes Name name of radio button Initial state checked or unchecked and Initial value value of radio button Set the attributes then click Insert
21. age Manager Inserting an Image To insert an image click the Insert link in the image browser next to the image to be inserted Deleting an Image To delete select the desired image and click on the Delete link You will be prompted for confirmation of the deletion If you are sure you wish to delete the selected image click OR Clicking on Cancel will take you back to the Image Manager MWEB Business 33 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual Uploading an Image To upload an image click the Browse button to open a Choose File box that allows you to select a local image to upload Once the file has been selected click OR to begin uploading the file or click Cancel to be taken back to the Image Manager Upon successful upload of the image it will appear in the Image Manager 3 3 Creating text content for a template 1 On the Manage Templates page click on the Text Editor icon next to the template to which you would like to add content to 2 The Text Editor window will open 3 Create your text content in the Text Editor 4 When you are satisfied with the look of the content click on the Submit button at the bottom of the screen 5 You will be directed back to the Manage Templates page 3 4 Creating SMS content for a template 1 On the Manage Templates page click on the SMS Editor icon nex
22. an that of the account holder you may change it to another one Please note The email address must be from the same domain name i e if your email address is john xyz co za then you wont be able to enter the email address sarah abc co za 6 From Display Name You may change your From Display Name to anything that you prefer By default it will be the same name as your account name 7 From Address You may change your From Address to anything that you prefer By default it will be left blank The sub domain name can not be changed 8 Importance Select to flag the importance of an email being sent out By default it will be on Normal 9 Start Time and Date You can either choose to send your batch immediately Within the next available time slot or you can select a start time and date by clicking on the Calendar icon The earliest time for a batch to be sent is 1 hour from the time of batch creation This is to allow for the system to load and calculate the number of batches to be sent Batches can be scheduled for any time in the future MWEB Business 44 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 User Manual BUSINESS Please note When you create a batch between 8 00 and 8 29 you will be able to schedule and send it at 9 00 already If you however load it after 8 29 the earliest time you would be able to schedule it is at 10 00 The system can not
23. anges 3 After you have made the required changes click on the Submit button 4 You will be directed back to the Manage Templates page 2 Changes to the HTML content 1 Click on the HTML Editor icon next to the desired template 2 The HTML Editor window will open MWEB Business 39 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 User Manual BUSINESS 3 Make the required changes to the template 4 Click on the Save icon at the top left of the window after you have made the required changes to the template 5 Close the HTML Editor window 6 You will be directed back to the Manage Templates page 3 Changes to the Text content 1 Click on the Text Editor icon next to the desired template 2 The Text Editor window will open 3 Make the required changes to the template 4 When you are satisfied with the look of the content click on the Submit button at the bottom of the screen 5 You will be directed back to the Manage Templates page 4 Changes to the SMS content 6 Click on the SMS Editor icon next to the desired template 7 The SMS Editor window will open 8 Make the required changes to the template 9 When you are satisfied with the look of the content click on the Submit button at the bottom of the screen 10 You will be directed back to the Manage Templates page MWEB Business 40 Version 02 0610
24. appear with the following attributes Name name of text field Character width the width of the text field in characters Type type of text field Text or Password Initial value initial text in field and Maximum characters maximum number of characters allowed Set the attributes then click the Insert Text Field button to insert text field or click Cancel to go back to the editor To modify a text field s properties select desired text field and click the Insert Modify Text Feld icon A pop up window will appear with the text field s attributes Modify any attributes desired then click the Modify Text Field button to save changes or click Cancel to go back to the editor MWEB Business 28 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual Insert Modify Text Area To insert a text area select desired position then click the Insert Modify Text Area Icon A pop up window will appear with the following attributes Name name of text area Character width the width of the text area in characters Initial value initial text in area and Lines number of lines allowed in the text area Set the attributes then click the Insert Text Field button to insert the text area or click Cancel to go back to the editor To modify a text area s properties select desired text area and click the Insert Modity Text Area icon A pop u
25. ck on the desired template name which appears in the template list to which you would like to add an attachment 2 On the screen that follows browse for the attachment file on your computer by clicking on the Browse button next to the Add Attachment text box at the bottom of the screen 3 Once the required file s have been found click on the Upload button below the text box 4 The size of the message will now be displayed in the Size column 5 Click on the Submit button to return to the Manage Templates page MWEB Business 36 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 User Manual BUSINESS 3 Using Attributes In Templates Please note In order to insert attributes in templates attributes must already have been created in the relevant mailing list s The system will read the attributes pertaining to a specific mailing list Attributes can be used on new or existing templates This feature applies to HTML Text and SMS content although SMS content has a 160 character limit 1 On the Manage Templates page click on the HTML Editor icon next to the template to which you would like to add attributes to 2 The HTML Editor window will open J HIM Editor Micron internet Explore EECH D Le Q foe boasup i we Ari Cp hae kiii an anarei incomes in fhe adepiian cf Ee daong the wast oppor abes on offe r and this s filterin
26. create an email link select text or an image on the web page you are editing where you would like the link to appear Click the Create Email Link icon In the MWEB Business 23 Version 02 061004 www mwebbusiness co za Copyright MWEB Business BUSINESS Font Font Font Size Size sl Format Format e Style Style Font Color a MWEB Business www mwebbusiness co za Courier 2 User Manual dialogue box type the email address for the link and the subject of the email When finished click the Insert Link button to insert the email link or Cancel to close the box To change the font of text select the desired portion of text and click the Font drop down menu Select the desired font choose from Default Times New Roman Arial Verdana Tahoma Courier New or Georgia To change the size of text select the desired portion of text and click the Size drop down menu Select the desired size text size 1 7 To change the format of text select the desired portion of text and click the Format drop down menu Select the desired format choose from Normal Superscript Subscript and H1 H6 To change the style of text images form objects tables table cells etc select the desired element and click the Style drop down menu which will display all styles defined in the style sheet select the desired style from the menu Note this function will not work if
27. delines at all Tables and cells will have a broken grey line around them forms will have a broken red line around them while hidden fields will be a pink square when showing guidelines Note that the status bar at the bottom of the window will reflect the guidelines mode currently in use MWEB Business 32 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual Source Mode Source To switch to source code editing mode click the Source button at the bottom of the editor This will switch to HTML code editng mode To switch back to WYSIWYG Editing click the Ed button at the bottom of the editor This is recommended for advanced users only Preview Mode Zenger To show a preview of the page being edited click the Preview button at the bottom of the editor This is useful in previewing a file to see how it will look exactly in your browser before changes are saved To switch back to editing mode click the Edit button at the bottom of the editor Image Manager The Image Manager is where you can preview insert delete and upload your image files You can perform general maintenance on your images from the Image Manager insert set as background upload view and delete images Viewing an Image To view an image select the desired image and click on the View link The image will be shown in a pop up window in it s full size Close the window to return to the Im
28. e H or T This is not a compulsory column and should only be used when changing recipient mail preferences automatically on list import Name the column containing the email display name for the recipient Displayname This is not a compulsory column and is only used for identification of recipients and can not be used as an attribute Please note These above mentioned column names must be used exactly as is but is not case sensitive Also note that either the Emailaddress or Cellnumber column must contain at least one value There is no restriction on the placement order of the different columns Additional information like customer number gender age etc will become attributes of that list Additional information like customer number gender age etc will become attributes of that list Please note You may only have a maximum of 10 attributes per list After you have created the list click on File Click on Save As Type in the name that you want your list to be After you have done that select from the Save As Type list the CSV Comma delimited CSV format and click on the Save button Close the program and go to the Manage Lists section on the Courier interface 10 Version 02 061004 Copyright MWEB Business Courier 2 BUSINESS User Manual 2 2 2 Importing the newly created edited list See SE in C O u ri e r Account
29. e background colour of page Text Colour colour of text in page and Link Colour the colour of links in page When finished modifying click the Modify Page button to save changes or click Cancel to go back to the editor Clean up HTML Code To clean HTML code click the Clean HTML Code icon This will remove any empty span and paragraph tags all xml tags all tags that have a colon in the tag name i e and remove style and class attributes This is useful when copying and pasting from Microsoft Word documents to remove unnecessary HTML code Paste for Microsoft Word Ctrl D To Paste from Microsoft Word Copy your desired text from Microsoft Word and Click the drop down icon next to the Paste icon Select the Paste from MS Word Option This will remove the tags that Microsoft Word automatically places and removes most formatting as well all in the one action Insert Custom HTML ES There may be a list of available items to insert that you can preview and choose from This list will usually contain customized items in HTML such as logos and formatted text specific to your site To preview an item click on the item in the list and the item will appear the preview field below To select the item click on it and choose insert HTML Show Hide Guidelines EES To show or hide guidelines click the Show Hide Gudelmes icon This will toggle between displaying table and form guidelines and not showing any gui
30. equal type of service Courier also provides server based solutions to the key issues like for instance up to date recipient lists instant communication with your recipient base reporting on failed messages instant unsubscription and scheduling of email SMS batches This product is easy to administer and configure to a company s individual needs and requirements What adds to this product s ease of use is the fact that it can be administered remotely This product is a web based application and can thus be administered from anywhere in the world Courier offers the type of message management solution companies have been waiting for since the popularity of the Internet MWEB Business 3 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS SYSTEM LAYOUT Create New List Manage Lists Create New Template Manage Templates Import Template Manage Batches Add recipients Add Attachment if required Add Attachment if required User Manual Manage Recipients Manage Recipients Manage Template Manage Template Manage Batch Manage Batch Please note The creation of the email and SMS batch is managed within one structured area and not split into two separate functions as described above MWEB Business 4 www mwebbusiness co za Version 02 061004 Copyright MWEB Business Courier 2 U
31. ess co za Copyright MWEB Business Courier 2 BUSINESS User Manual 5 Select whether or not to send a notification email to the newly created account user to inform him her of their new account on Courier 6 Enter the cellular number for the user 7 Click on the Submit button to return to the Manage Account page Contact Information Should you experience any difficulty understanding the processes as explained in this manual please feel free to call MWEB Business Customer Care 0860 100 154 24 hours or Email customercare mcentre co za MWEB Business 53 Version 02 061004 www mwebbusiness co za Copyright MWEB Business
32. g arierpr san 5 eM Pe ag Shee reales tet eotablishing Petiya metiki Brut in en pe Eu Ces 4 Coes Mme benents DS Sse L Tse wm your business open i ary we enhangng gastemer sere ana Bude atatpt bslttze ad ba A le Quick tinkes a threw ie roma Pao e deii les Dee reupprescabiechung a presence Ce the Reri Unpad i Leni and Ee pi Bohr gf E gh Shar up are P ng Ce ar Gen o the PC Se ee ee ap geg T TH an Grbne regen CR IS EH garded as Co domis of bag Ee D i rd j Rs schie mm UC LGE ihan pou may tere How would wor go eit geting oor Uselt bitirir cites i T a oni AEG Busnes aed the TIedlesapg four sz slepi d I The right kind of access You can reng the rfernet vm ar sngliogug Ldral ll ISON SCL g Cee TE uf fequiremer be ill i determine yur method i ef acies Gr Pkatt Eug rpa ab Ze Emme eng amat or Giwer web relasi Services My Faqui ira an SC chal ar avide p Dee ird mer i i ida WES Se Soe Lentz Cap sh Du op the best method ol aocess ch Aapista your domain mame doman name a seiis io amp street address D D BE d Bleif HI SEW a Latz Schdrees Misi cus CS WC enter on their we Erps e head deent TI i tae E reba s t Ge i i book your spo the sarin Far eama your C eg ba wem eaten mires ES ER and eur eral ack Cuil rife youres Tipe 20 2a 3 Plan Hien website pe ALP ee a Ee titi af dae i Lapsgste Buck a Bel DS eecht Sneed ai affect E ashe ty bees tani coment Wetere content oe a gm such ag detads of v u
33. ge will be sent from office use only changes can not be made by account holder or user 5 Type This is the type of service you are making use of office use only changes can not be made by account holder or user 6 Expiry Date This is the date at which your account will expire unless changed office use only changes can not be made by account holder or user 7 Suspend When an account or additional usage has not been paid the account will be suspended office use only changes can not be made by account holder or user 8 Traffic SMS Cost This is the price at which additional email traffic SMS s will be charged office use only changes can not be made by account holder or user 9 Standard Traffic SMS s This is the traffic SMS limit included in the chosen package When this limit has been exceeded additional usage will be charged at the set amount in point 8 office use only changes can not be made by account holder or user 10 My Traffic SMS Warning This is a warning that will notify you that the limit which you have specified here has been reached 11 My Traffic SMS Limit This is a warning that will notify you that the limit which you have specified here has been reached 12 System Traffic SMS Limit This is a system limit which is implemented per month and can not be exceeded To change this you would need to speak to the ASP administrator office use only cha
34. he look of the content click on the Save number 1 button at the top left corner of the screen 14 Close the HTML Editor 15 You will be directed back to the Manage Templates page 3 8 Editing a sample template 1 On the Manage Templates page tick the Copy box next to the sample template which you would like to edit 2 Type in the desired name for the new template in the Name box 3 Type in the desired message subject in the Subject field MWEB Business 38 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual 4 Tick the Make Copy of Selected Template box next to the Name text box 5 Click on the Go button 6 An exact copy of the sample template will now appear in the template list at the bottom of the page 7 Click on the HTML Editor button next to the copy of the sample template 8 The HTML Editor window will pop up where you can make the required changes 9 Click on the Save icon at the top left of the window after you have made the required changes to the template 10 Close the HTML Editor window 11 You will be returned to the Manage Templates page 3 9 Editing a template On the Manage Templates page go to the template list at the bottom of the page 1 Changes to a template name subject or attachment 1 Please click on the template name in the template list 2 Make the required ch
35. ient email address mobile number if applicable recipient display name preferred email type i e HTML or text and if you have created attributes enter the appropriate information next to it 8 After you have done that click on the Submit button and you will have created a new recipient 9 Follow the exact same procedure for adding another recipient 2 2 Creating and Importing a Mailing SMS List In order to get your list to work in Courier there is a certain format it needs to be in in order for the system to read it correctly 2 2 1 Setting up the mailing SMS list outside of Courier 1 Open you spreadsheet program 2 Create a new file or open an existing mailing list 3 Name the column which contains or will contain the email addresses Emailaddress This is a compulsory column if there is not a cellnumber column MWEB Business 9 Version 02 061004 www mwebbusiness co za Copyright MWEB Business BUSINESS MWEB Business www mwebbusiness co za Courier 2 10 11 12 User Manual Name the column which contains or will contain the cellular numbers Cellnumber This is a compulsory column if there is not an emailaddress column Name the column which will indicate the recipient email preference i e HTML or text Emailtype You may indicate the preference by typing either the words HTML or Text or just by using the first letter of the words i
36. ily asked oaugataong mleormgten Aboul aur Goempery an oil peels Tha WE lee eee AAA amp LO Frames Oss Oa 3 Create your HTML content in the HTML editor window number 4 by using the functions number 3 Click on the Attributes button number 2 to add attributes to the template 4 After you have finished creating the content click on the Preview number 6 tab at the bottom of the HTML editor window to view the finished content template 5 When you are satisfied with the look of the content click on the Save button number 1 at the top left corner of the screen 6 Close the HTML Editor 7 You will be directed back to the Manage Templates page MWEB Business 20 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual Functionality of HTML Editor Cut Ctrl X it To cut a portion of the document highlight the desired portion and click the Cut icon keyboard shortcut CTRL X Copy Ctrl C To copy a portion of the document highlight the desired portion and click the Copy icon keyboard shortcut CTRL C Paste Ctrl V To paste a portion that has already been cut or copied click where you want to place the desired portion on the page and click the Paste icon keyboard shortcut CTRL V To paste from Microsoft Word click on the drop down icon next to the Paste Icon Undo Ctrl Z KO To undo the last change click
37. k button to continue with the operation and on the Cancel button to cancel the operation 4 Once you have clicked on the Ok button a confirmation pop up box will appear confirming the removal of the duplicates 5 The page containing all the lists will automatically be updated and refreshed Please note Removal of duplicates on a list level permanently deletes the duplicate email addresses from the selected list MWEB Business 16 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual 2 11 Exporting a list All recipients or deactivated recipients 1 To export a mailing SMS list as a CSV file to your computer so that you could make changes to it go to the Manage Lists page 2 Click on either the Download All Recipients icon or on the Download Inactive Recipients icon next to the list you would like to export Please note The Download All Recipients icon allows you to download a CSV file of all recipients in that list activated and deactivated The Download Inactive Recipients icon allows you to download a CSV file of all deactivated recipients 3 You will be prompted for a location to save the file to 4 You may now change the file name to what you would like the export file to be or leave it as is 5 Click on the Save button 6 The file will be saved to the specified location Please note In order to upload
38. k 2 To create a hyperlink select the text or image to create the link on then click the Create or Modify Link icon Link Information will contain existing link information if the object you selected already had a link You can also type the full URL of the page you want to link to in the URL text box You can also enter the target window information optional and an anchor name if linking to an anchor optional When finished click the Insert Link button to insert the HyperLink you just created or click Remove Link to remove an existing link Clicking Cancel will close the window and take you back to the editor To modify an existing hyperlink select the link and click on the Create or Modify Link icon The HyperLink window will appear Make your changes and select the Insert Link button Select the remove link to remove an existing link Insert Modify Anchor E To insert an anchor select a desired spot on the web page you are editing and click the Insert Modify Anchor icon In the dialogue box type the name for the anchor When finished click the Insert Anchor button to insert the anchor or Cancel to close the box To modify an anchor select the Anchor displayed as small yellow box when Guidelines are switched on and click the Insert Modify Anchor icon Make your changes and hit the Modify Anchor button or click Cancel to close the window Create Email Link del To
39. message enable unsubscribe link a link that offers recipients the option to unsubscribe to the email message embedded images images from an alternative source embedded in the body of the email 13 Projected recipient breakdown This field displays a structured breakdown of what type of message your recipients are going to receive and whether they are successful deactivated or blocked The field also identifies how many of your recipients have duplicated entries on your list and what the Original list count is 14 Total batch sizes This field gives you an indication of the types of batches you have selected to be sent and the sizes of each batch respectively The field also indicates the Batch usage cost 14 Tested This field indicates whether the selected batch es have been tested yet or not MWEB Business 48 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual It is recommended that every batch is tested before being sent out This will allow you to pick up any problems with emails before sending them out to the recipient list 6 After you have made sure that the details are correct and that the batch size is acceptable then click on the Confirm Batch button to accept the batch and continue If you are not happy with the batch for whatever reason click on the Cancel and Delete Batch button to delete the batch Please note If you have not clicked
40. nges can not be made by account holder or user MWEB Business 51 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual 13 Oracle Customer No This is your MWEB Business customer number office use only changes can not be made by account holder or user 2 On the page that follows you may change your Account Name My Traffic Warning and My Traffic Limit 3 Your My Traffic Warning is the limit that you set to warn you that you are getting closer to your My Traffic Limit 4 Your My Traffic SMS Limit is the maximum amount of email that you may send per month This traffic limit can not be more than the System Traffic SMS Limit If you need the system traffic limit changed please chat to your sales consultant 5 After you have made the necessary changes click on the Submit button to return to the Manage Account page 5 2 Creating an Account User 1 On the Manage Account page select the Account Users box from the Account Settings menu 2 On the page which follows click on the Add an Account User button Account User E mail Full Hamer Send Notification E mails yes C No 8 These are required fields and need to be completed 3 Type in the email address of the new user 4 Type in the full name of the new account user MWEB Business 52 Version 02 061004 www mwebbusin
41. ody iene Uptoaa SMS Body one uptoaa Current Attachments Total Base Files Size 0 Bytes H Attachment File Hame Dasebd Size Action Ho Record Found Add Attachment Bs Upload D MWEB Business 35 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual 6 On the screen that follows you ll see the template name the subject field of the message the date it was created modified and the size of the content in the template 7 Browse for the HTML file on your computer by clicking on the Browse button next to the HTML Body text box Browse for a text file on your computer by clicking on the Browse button next to the Text Body text box To Browse for the SMS body of your SMS message click on the Browse button next to the SMS Body text box 8 Once the required file has been found click on the Upload button next to the appropriate text box 9 The size of the message will now be displayed in the Message Size row 10 If you want to add an attachment to this message browse for the file on your computer by clicking on the Browse button next to the Add Attachment text box 11 Once the required file has been found click on the Upload button below the text box 12 Click on the Submit button to return to the Manage Templates page 3 6 Adding an attachment 1 On the Manage Templates page cli
42. oggle this function on and off Decrease Indent Ut To decrease indent of a paragraph click the Decrease Indent icon Each consecutive click will move text further to the left Increase Indent i i To increase indent of a paragraph click the Increase Indent icon Each consecutive click will move text further to the right Superscript x and off To convert text to superscript vertically aligned higher Select the desired portion of text and click the Superscript icon Each consecutive click will toggle this function on Subscript x To convert text to subscript vertically aligned lower Select the desired portion of text and click the Subscript icon Each consecutive click will toggle this function on and off Align Left To align to the left make a selection in the document and click the Align Left icon Align Center To align to the center make a selection in the document and click the Align Center icon To align to the right make a selection in the document and click the Align Right icon MWEB Business www mwebbusiness co za 22 Version 02 061004 Copyright MWEB Business Courier 2 User Manual To justify a paragraph or text make a selection in the document and click the Justify icon Insert Horizontal Line To insert a horizontal line select the location to insert the line and click the Insert Horizontal Line icon Create or Modify Lin
43. on the confirm batch button and exit the browser window then that batch s status will remain as Pending Confirmation You may click on this batch at a later stage to reschedule and confirm for sending MWEB Business 49 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual 5 ACCOUNT SETTINGS 5 1 Changing Your Account Properties OD nt 2 festAccount IJ Wencowe co z8 ftesting mcentre coza Gi Courier Oves No Mail Setting SMS Setting Traffic SMS Cost R per MByte R per SMS Standard Traffic SMS s MBytes 100 Laugs My Traffic SMS Warning MBytes SUS s My Traffic SMS Limit 11 MBytes 200 SMS s System Traffic SMS Limit 2 MBytes SMS s Oracle Customer No 3 aaa 1 On the Manage Account page select the Account Properties box from the Account Settings menu 1 Account Key Your account s unique number in the database office use only changes can not be made by account holder or user 2 Account Name The name of your account 3 Belongs To The email address of the account holder that this account belongs to office use only changes can not be made by account holder or user MWEB Business 50 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual 4 Sender s Domain This is your created sub domain from which all future messa
44. p window will appear with the text area s attributes Modify any attributes desired then click Modify Text Area button to save changes or click Cancel to go back to the editor Insert Modify Hidden Area aut To insert a hidden field select desired position then click the Insert Modify Hidden Field icon A pop up window will appear with the following attributes Name name of hidden field and Initial value initial value of hidden field Set the attributes then click the Insert Hidden Field button to insert the hidden field or click Cancel to go back to the editor To modify a hidden field s properties select desired hidden field and click the Insert Modify Hidden Field icon A pop up window will appear with the hidden field s attributes Modify any attributes desired then click Modify Hidden Field button to save changes or click Cancel to go back to the editor MWEB Business 29 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual Insert Modify Button _j To insert a button select desired position then click the Insert Modify Button icon A pop up window will appear with the following attributes Name name of text area Type type of button Submit Reset or Button and Initial value initial text on the button Set the attributes then click Insert Button to insert button or click Cancel to go back to the editor To modify
45. page click on the Manage Recipients icon next to the list that you would like to edit a recipient s 2 On the page that follows click on the Edit icon next to the name of the recipient that you would like to edit 3 You can now make changes to the email address cellphone number the display name select in which format the recipient would like to receive his mail message and change the information in the attribute fields 4 When you have made the necessary changes click on the Submit button to return to the List page MWEB Business 14 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual 2 6 Deleting a list 1 In order to delete a list completely from the account go to the Manage Lists page 2 Click on the Delete icon next to the list you would like to delete 3 The list will be deleted from the account 2 Deleting a recipient 1 In order to delete a recipient completely from a list go to the Manage Lists page 2 Click on the Manage Recipient icon next to the list which you would like to delete a recipient from 3 Click on the Delete icon next to the recipient you would like to delete 4 The recipient will be deleted from the list 2 8 Deactivating a recipient 1 Deactivating a recipient doesn t delete the recipient from the list but temporarily removes him from the list until he is activated
46. ral Cortorgtes mage common chenge fsong many SMEs is the msue of esteblisheng a oresence on the Internet Lim ed technical knowledge and the perception of hgh start up and maintenance costs are some of the factors discouraging SMEs To meny an aniline presence is stil regarded as the domain of big corporates TS Suey mch paner ham ye Free TR Hoa Would ou gp about gating your Digi ees gning PER Baines offers the Pollovang four gnay ae j ets righi kind of ancess You can arcas Ihe iter wia an analogue dial up DN ADEL ee lel ins ve if Faq eee Ree wall gatai mina waur Frets of case Ze axaeriple if you apanda lat ef me uina email or cher web ralated G rurep you Pay Fees Sp SCA le Haat presidet atar apd mera ceat affect eee Or rales beeen can adea you on the beet method of accese Register your domain mame 4 dom n rame omilar to y street sedress or tleshone member and is the uregue address that customers would enter vo thee web browsers to find your basiness on the interne Domain regetraton i espentalhy Sow vou book your spot on the Interet For example pour Company s domain name would ba wea wOurtGGtup tte CO 38 and your enad address would be OTT By curca mpana Ki Plan vuur website Flarrung your webache consuts oF design ospe such Aas layout colur etheme apeczei eecht ord waualai and canbert Website carters locks al need Sch ep dei aa of vour product servis yaur Gantagd erlozmgbeon a S ch de kog with freguec
47. s then it will be displayed as a Cellphone Only list If the list contains both email addresses and cellular numbers then it will be displayed as a Mail and Cellphone list 2 1 Creating a New List and Adding Recipients Individually o List Name Attribute Name 1 Attribute Name 2 Attribute hame 3 Attribute Name 4 Attribute Hamme 5 Attnbute Name 6 Atiribute Name T Attribute Hamme amp Attnbute Name 3 Attribute Name 10 MWEB Business 8 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual 1 Type in the required list name next to the Add New Name menu and click on the Go button 2 The name of your new list is displayed in the block reading List Name number 1 with 10 available attribute slots number 2 below it You may enter an attribute name if required 3 Click on the Submit button and you will return to the Manage Lists page 4 Your list should now appear at the bottom of the screen displaying the List Name List Type Date Modified Number of Recipients Number of Attributes and actions available for that list At this point there wil not be any recipients in the list 5 Click on the Manage Recipients icon next to the list that you have just created 6 You now want to start adding recipients Click on the Add a Recipient button 7 On the page that follows you may now enter the recip
48. s 45 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS 15 Delivery Failure Action User Manual This feature allows you to decide what should be done with emails which bounce back due to an email address that doesnt seem to exist You have the option for them to be automatically deleted deactivated or not to take any action at all 16 Quick Text This feature allows for you to add a last minute attribute value When you set up a template and need to put in a date but you are not sure about the correct date at the time of compiling the template then you may insert a quick text attribute found under System Attributes so that when you load the batch you may enter the text for that attribute It will then immediately replace the attribute with the appropriate text Once you have made your selection click on the Submit button to continue 4 After you have made your selection please click on Submit to continue 5 The next page will allow you to test your batch and confirm the batch to be sent Current Batch Settings Batch Hame Test D Selected Template To Use Heels Template 01 Selected List To Use Nees Master Test List This Batch Ils Scheduled To Ge Send At 09 September 2004 05 01 PM HA Message Template Sizes Template Type Size In Bytes Email HTML 1184 0 KB 1 212449 bytes Email TEXT 1182 0 KB 1 211 003 bytes Addi
49. ser Manual BUSINESS 1 GLOBAL PRODUCT FUNCTIONALITY a Account TestAccount 2 ourier oF mt gt You are logged in as dvanvwykimyveb Com Logout H Havigation gt System Manage Accounts TestAccount 2 Usage Sep 2004 SME O Megs E mail 0 Bytes Legend Standard Usage I Credit Usage C Manage Lists E sep Manage Templates aen TL ep Manage Batches serch SSCS SC Account Reports Type ES SC k c g Account Settings Type Leer v GOB Tools Type BEGGS K Gog Library Type E Gog F EI Muwwen eusmees e GC DES Call MUVER Business Technical Support on 0860 100 154 24 hours or e mail 2004 All Rights Reserved 1 1 Manage Account The Manage Accounts page allows for an account holder to Set up and manage mail and SMS lists Set up and manage content templates Create and manage batches e Administer account setting account reports and account tools 1 2 Manage lists This feature allows an account holder to create or import new mailing and or SMS lists or to manage existing lists The feature also allows the account holder to drill deeper into the different lists and the account holder has the ability to edit information up to a recipient level An account holder could also export a list with all current recipients and a list with all deactivated recipients MWEB Business 5 www mwebbusiness co za Version 02 061004 Copyright MWEB Business Courier 2 BUSI
50. ss co za Copyright MWEB Business Courier 2 BUSINESS User Manual 5 A window will pop up telling you would that the selected file is now ready to be imported If you are sure that you want to continue click on the Import button If you are unsure about importing the specific file click on the Cancel button 6 After the importing of the list has been completed the list menu will automatically be updated with the newly imported list 7 Your list is now successfully imported Please note If there were difficulties in importing your list and it doesn t display in your list menu then please double check that you have correctly named the different system columns i e Emailaddress cellnumber displayname and emailtype and also that there are no open spaces in either your emailaddress or cellnumber columns respectively 2 3 Adding recipients to existing lists 1 On the Manage Lists page click on the Manage Recipients icon next to the list that you would like to add a recipient s to as demonstrated at number 1 Ad Red Let pete fC ce pop iss ames SE pe age DEE Searah Liers Lu eme oon Besup 4 T oiT T tobe recerct in detebere Pec 4 D List eme Typa Podi 4 Recipies tribes folio on pa Tob 130000 clsoo007 L Beans Few eero nll BO SNE oO CO Total 8 5 2 cito h seep AM ICH wer A ai 1 Fpp BS SNE 11 Total Dm 3 Derai Test S Sep 20004920 et
51. t Dem a E TH Ee SM DCD Tota D CDI t Dregne OT Seep ARM IEN ac om 3 C G ii Bid Eee OCD Tol Een Masonry D I 7 Sep 2012 05 ale Si SE 3 L Gr rafen DEL A Oo Se 8 i Tote 22 0325 E Mesipg io DES S5ep206 1240 Se EE 3 LS e Be BI O DE 16M6 2 You now want to start adding recipients Click on the Add a Recipient button as demonstrated at number 2 on the next page MWEB Business 12 Version 02 061004 www mwebbusiness co za Copyright MWEB Business BUSINESS Courier 2 User Manual Bee DT ee eT A De Lroppg Standard Lace O Creat ee 7 Aid a Recig ieee cog Manage Recipients search ss Nicer cog Reaul 1 WO 0 120 000 Total Acie Regana in dala bass Paste T7245 6F OD 0 Emal Addiness Cellphone Humber Display Hame Tune Aere 1 eenaa GO Chroni Rectern Ha F B 3 Gpiigrn mwap com Ce Bomen Hi F EA 3 creddterneBiawab com Clford Federn mi F B 4 caheni oom E Hio Rachen me F EA 5 gedenne ho Ehrord Reter Hal F B e G ceden n ugb com Zhiord Recher vm B e T opchesng nueeb com CHford Rectern Hm iB 9 crecHerngimureb com Thid Raden Hr 2 EA a orpcHeng muech Gm Co Bechen Hm EA 10 credene Cp Citron Recttesn He i 11 erecdtemginweb com Chterd Recten HTH 2 EA 12 crecteenginueeb com Cited Rectan He E 13 crecen Aneh com Cer Rechen HiL EA 3 On the page that follows you may now enter the recipient email address recipient cellular number recipient display name what format the
52. t to the template to which you would like to add content to The SMS Editor window will open Create your text content in the SMS Editor 4 When you are satisfied with the look of the content click on the Submit button at the bottom of the screen 5 You will be directed back to the Manage Templates page MWEB Business 34 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 User Manual BUSINESS Please note Attributes can be added as long as their values i e the content which they represent do not exceed the 160 character limit When adding the attributes and one of the values pushes the character limit past 160 characters the whole batch will be cancelled 3 5 Uploading an HTML or text file 1 In order for you to upload an already created content template go to the Manage Templates page and type in the desired name of the template in the Template Name box 2 Type in the desired message subject in the Subject field 3 Click on the Go button 4 The newly created template will now appear in the template list at the bottom of the page 5 Click on the Edit Template button which appears next to the template of choice Template Hame 7 Subject Fame 17 NW Last Modified 8 Sep 2004 16 05 Message Size HTML 433 Bytes TEXT 62 50 KB SMS 27 Chars w Submit 2 These are required fields and need to be completed HTML Boo ions upton TEXT B
53. the Undo icon keyboard shortcut CTRL Z Each consecutive click will undo the previous change to the document Redo Ctrl Y Cu To redo the last change click the Redo icon keyboard shortcut CTRL Y Each consecutive click will repeat the last change to the document Remove Text Formatting ed This command allows you to select a specific portion of text and remove any of the formatting which it contains To remove any text formatting select the desired portion of text and Click the Remove Text Formatting button Bold Ctrl B B To bold text select the desired portion of text and click the Bold icon keyboard shortcut CTRL B Each consecutive click will toggle this function on and off Underline Ctrl U U To underline text select the desired portion of text and click the Underline icon keyboard shortcut CTRL U Each consecutive click will toggle this function on and off MWEB Business 21 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual Italic Ctrl l i To convert text to italic select the desired portion of text and click the Italic icon keyboard shortcut CTRL l Each consecutive click will toggle this function on and off Insert Number List To start a numbered text list click the Insert Numbered List icon If text has already been selected the selection will be converted to a numbered list Each consecutive click will t
54. ther decrease the column span of the selected cell Note this function will not work if a cell has not been select Form Functions Bez To insert or modify a Form select the Form Functions icon to display a list of ig available Form Functions If a Form Function is NOT available you will need to place your cursor inside the Form you wish to modify Insert Form TEST To insert a form select desired position then click the Insert Form icon ke d A new window will pop up with the following fields Name name of form Action MWEB Business 27 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual location of script that processes the form and Method post get or none Fill in form details or leave blank for a blank form When finished click the Insert Form button to insert form or click Cancel to go back to the editor Modify Form Properties e To modify form properties click anywhere inside the form to modify then click the Modify Form Properties icon A pop up window will appear with the form s properties Click the Modify Form Properties button to save your changes or click Cancel to go back to the editor Note this function will not work if a form has not been selected Insert Modify Text Field abl To insert a text field select desired position then click the Insert Modify Text Field icon A pop up window will
55. tional Sizes Attachments Embedded Images 561 0 KB 561 636 bytes 0 0 KB 00 bytes Additional E mail Settings Reply To Address dvanvy Kiinveb com From Address Ipfeo zgcleuipiea nce rn TA MWEB Business 46 www mwebbusiness co za P Ps Batch ID 1254 Batch Status Awaiting Confirmation Template ID 2236 List ID 4356 Message Type Sending Priority Priority Message Type qat All 2nd Mone ard Mone Quick Text Attributes 0 0 KB 00 bytes From Display Hame Devos Courier _02 Importante Ke Normal Version 02 061004 Copyright MWEB Business Courier 2 BUSINESS User Manual Additional Famed Settings Le Rep To ddr From espe Mamme ghearr hE e oon DaRi Courter 2 From Soon es Import aan noe ee Eo es kam Rem rie Mamic rie Emable Wiese Ti atk Epabke Link Track Enable Usher ihe 1 rk Bibel imi ge ee Wes Was Was Wes hin Delivery Failume Actiune Ho acl iori Projeciod Ae cipreni Hra akid owen AAE AARE Feripiesrtai Succesetulh loectiuoted Blocked Qhuplis ate sa Original List Count Email ITM E g 1 J 19 Ema Tec CG g 1 13 19 zs 10 g E a 10 Tarai Ouch Sion tested ts TypeR Hoem Boteh Usage Cost Total Ena 5300 0 HE S781 S37 byes ps in H D Continm Batch Cancel amp Delete Batch z i F dT mwen DT EY Cal VER Busness Technical Support on 0860100150 Ca hours or emal Cd A Rights Resereed w 1 Batch Name Name of the batch to be tested and or sent
56. uld like the specific batch to be called in the text box next to Batch Name 2 Use Template Select the appropriate list from the Use Template drop down menu 3 Sending Priority This section deals with the sending priorities associated with you email and or sms batch The section is broken down into three sections which enables you to perform the following e Send to all Message ypes Send to HTML TEXT and SMS enabled recipients simultaneously e You can also choose to prioritise which ecipient base you would like to send your communication to This priority structures enables you to identify which recipient base you would like to select as your first base second base and third base for example Send to HTML recipients first then to TEXT recipients secondly and then to SMS lastly MWEB Business 43 Version 02 061004 www mwebbusiness co za Copyright MWEB Business Courier 2 BUSINESS User Manual Please Note Should a recipient be enabled to receive an HIM TEXT and SMS version of your communication and also have the necessary contact details for each of these services enabled depending on the priority level selected the Courier service will only send the communication to the medium that has been selected as the first medium to send to 4 Use List Select the required template from the Use List drop down menu 5 Reply to Address If you require the Reply to Address to be different th
57. yright MWEB Business Courier 2 User Manual BUSINESS 2 MANAGE LISTS FUNCTION This feature allows an account holder to create or import new mailing or SMS lists or to manage existing lists The feature also allows the account holder to drill deeper into the different lists and the account holder has the ability to edit information up to a recipient level A C ou rier Account TestAccount 2 a e mt v gt You are logged in as dvyanw ykm eb Com Logout B Havigation gt System gt Manage Accounts TestAccount 2 gt Manage Lists Usage Sep 2004 SME O Megs E mail 0 Bytes Legend Standard Usage L Credit Usage O Add Hew List List Hame UI Copy GO listwamer Import List GE Gog Filename i Browse Search Lists listdame o GOB Resut 1 1of1 i1 total records in database Page 1 S List Name Type Modified Recipients Attributes Action Copy a Total 0 oa HIM UU SI 1 test QB 26 Aug 2004 16 03 Leet CH 2 ABooB sas SMS 0 0 Resut 1 1of1 1 total records in database Page 1 Add New List This feature allows for the creation of an email SMS list and then to add recipients one by one to this list Import List This feature allows for the importing of a list which is created using a spreadsheet application i e Microsoft Excel and then saved as a CSV file format Search Lists This feature allows for the importing of a list which is created using a spreadsheet application
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