2. Getting Started With the IP/PRI/FXS/BRI PBX
Contents
1. REMOYE Agg Dynamic Participants Outbound Dialing Mas Participants SCHEDULE Click on SCHEDULE button followed by SAVE ALL button to update the configuration changes 4 4 Queues Ring Groups The call queue is one of the most advanced features of Asterisk Queues used to distributes incoming calls in the order of arrival to the first available extension in the queue The system answers each call immediately and if necessary holds it in a queue until it can be directed to the next available extension This feature is used to balance the workload among group of extensions Queues will provide the following functions Incoming calls being placed in the queue Extensions that answer the call in the queue Option to choose ring type strategy to handle the calls in the queue and distribute the calls in the queue Music played while waiting in the queue Call queues are extremely valuable in sales and support organizations where inbound call volume can sometimes exceed the number of available agents This provides a level of additional call capacity to the company while assuring the caller that they will be taken care of in the order that they called in rather than having to continually call back When planning our queues we should record e A unique name for the queue e A unique number to identify the queue 35 User manual V2 0 www cem solutions net e The announcement to be played to the caller periodi2. KE IP PRI FXS BRI PBX User Manual IP PRI FXS BRI PBX User Manual Version 2 0 User manual V2 0 Table of Contents le tee el ed EEE T O 6 1 1 Typical setup of IP PRI FXS BRI DX vos vrrnrrnvrnnrrnrrnvrnnrrnvennrnnrnnresvrnnrnnvrnnnnnnennenn 7 2 Getting Started With the IP PRI FXS BRI PBX ccccccsccsscsscssessccecsscssecseceecesecseceessesesesesesesaeeees 8 Ee AN 8 2 2 PCCESS WS WED GU ana nenne 9 SAN FN ee are 10 eM Oy SV IMI e ee PE ecdones TE A E E E TE A A E 10 SE QUICK C Ongui aon TOO E 10 PN 11 9 2 2 ENN Seren ee ee ee bee 11 3 2 3 Administrator Password Setting rrrrrnrrrannvrnnnvrnnnvrnnnvrrnnnrennnvrrnnnrrnnnvrrenvennnrnrsnnrsnsnvnssnnnsnnnne 11 3 2 4 SIP Extension Group Configuration rrrrnnrrrnnrrrnnvrrnnnvennnrrnnnrrrnnnrrnnnvrrnnrrrnnnnrnnnvsnsnvnssnnnsnnnne 12 3 25 SIP Extensions NN 12 ERR a OUDS EE 13 PPT 14 2 13 DAL SOUL EE 14 3 2 14 Assign Rules to Extension GOWNS nenne 16 2 e TE 16 JET Voicemail AROUND S 2 sete ce ssereece ats sscesapeses tance ndeaoeeecnecasassecisaaaauoactcutgoen edu sotaniasneesiantassactiebacrnastanae 16 SE EE 16 N ee 16 32 10 Time r DAY ROUINO NEE 16 PEPE ee ee ne ee 16 9 2 19 F CLIN dl E ee RT 16 22 17 Customized MESSAGES nee es ee ee 16 TEPPE 16 3 3 1 Create Range Of Extensions een ee 18 3 3 2 Delete Range of Extensions ENNEN 19 3 3 3 Create BANNE en 19 3 3 4 Manage Extension Group ee engen 20 SA EN Rn 20 3 4 1 elei Alte VTT 20
3. 3 2 16 Feature Settings Refer Section 4 6 3 2 17 Customized Messages Refer Section 4 6 3 3 SIP Extensions Navigation SETUP gt SIP Extensions gt Create Extension This is where you setup your IP extensions Extensions Details 16 User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Setting up features Extension Number This is usually the SIP user ID in the IP phone or ATA First Name Enter the First name of the user Last Name Enter the last name of the user Email Email ID of the respective user to receive the Voicemail alerts Password To authenticate the SIP extension and Voicemail Extension Settings You can enable Disable Voicemail Settings such as Email alert arrival of new voicemail and MWI Enable video calling H264 codec support Group Select the appropriate SIP group for that SIP extension NQOOARWONH Create an Extension Exton Humblber First rane Last Marne Erni ail Password BSatenSion Settings Enable emal alerts on arr hral of re WV were eel Send woicermbail as attachments with alert email Message waning Iindicartion Enable wide Calling Enable T38 Fas Enable Cal HKRecor dirnmdg Group DetfaultSIF Showy Hide Soe cea captions TREATE TRAJ EL Show Hide Advance Options You can enable disable Features like Voice mail FAX Call Pickup callback Call Park and so on You can al
4. By clicking on the SETUP gt Network Settings link on the top navigation of the IP PRI FXS BRI PBX menu we reach this section WAN Configuration Are the Internet settings of your IP PRI FXS BRI PBX 1 DHCP when enabled and a DHCP server is available the IP PRI FXS BRI PBX will auto configure itself If DHCP is not available select Static and fill in the Network Configuration IP Address the IP address corresponding to your WAN configuration Net mask the Net mask corresponding to your WAN configuration Gateway the IP address corresponding to your Gateway DNS 1 the IP address corresponding to a DNS server DNS 2 the IP address corresponding to a DNS server DARN 27 User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Setting up features LAN Configuration Use this setting in the event that you want to use the IP PRI FXS BRI PBX as your network router 1 IP Address It is a Base IP Address of a LAN Port which functions as a gateway for its LAN Default value is 192 168 113 1 2 Net mask the Net mask corresponding to your LAN configuration 3 DHCP IP Start The first IP in the lease range 4 DHCP IP End The last IP Address in the lease range 5 DHCP Leases allows users to specify the number of hours an IP address is leased to a device before renewal MEGA P BX Tue 13 Aug 2013 12 35 45 ER ADVANCED TOOLS E STATUS SAVE A Welcome Administrator i Logout Network Sett
5. MA EGA P Bx Tue 13 Aug 20137144915 Sp ES SETUP ES ADVANCED a EI Vvelcome Administrator Admin Account Options Change Password PEX Admin Email Address New Password Mail Server Retype Mew Password Email Id CHANGE PASS WORD Username Password TLS Support Change Password This allows you to change the admin login Password New Password Enter the new password It s strongly recommended to assign alphanumeric password PBX Admin Email Address This allows you to configure the email account information for the admin Mail Server Enter the appropriate Email server For Ex mail cem solutions net Port Enter the SMPTP port number By default 25 Email ID Enter the Email address For Eg perter cem solutions net Username amp Password username and password of the respective Email Address TLS support Enable if SMTP server expecting TLS authentication 46 User manual V2 0 www cem solutions net 6 Status 6 1 Call Reports Navigation STATUS gt CALL REPORTS this is where you can generate Call Reports To create a new Report select the Extension Range or Date range and click the Generate Report button A list with call details will display in the Call Reports section You can either export to your local PC or Print the Call reports MEGA P ENK Fri 26 Apr 2013 16 48 49 vn SETUP ES x ooLs Ea STATUS welcome Administrator Call Reports Generate report Choose Exte
6. IP PRI FXS BRI PBX allows users to manage voicemail through voice messages in their phones This section will summarizes how to access retrieve and manage voicemail and other settings 37 User manual V2 0 www cem solutions net The default feature code for accessing Voicemail is 800 After dialing this code you will enter a basic voice menu with the option to listen or forward messages and configure voicemail options When prompted provide the appropriate Voice Mail number and the password which is same as it was configured in the Create gt Extensions i e Extension amp Password While you listen to the recorded voice message you can use the following keys for navigation Voice mailbox Main Menu Press 1 for new Messages Press for help Press to exit Press 1 for New Messages Press 5 to repeat the same voicemail Press 7 to delete current message Press 8to Forward message to another mailbox Press 9 to save message in a folder Press 8 to Forward message to another mailbox Press 1 to prepend to existed voicemail Press 2 to send without prepending 4 6 Feature Settings By clicking on the ADVANCED gt Features Settings link on the top navigation of the IP PRI FXS BRI PBX menu we reach this section Extension Settings 1 Pickup This feature code is to pick up the ringing extension from another extension if the party is not available in the desk By Default Feature code is 9 For Eg if 9
7. Specific days of the week Add a WMew Time based Routing Rule to Extension 1001 Click on the Create followed by Save all button to update in configuration 3 7 2 Add a New Time Route Group By clicking on the SETUP gt Time of Day Routing gt Add a New Time Route Group on the left hand side IP PRI FXS BRI PBX menu we reach this section Time route Group Specify the Time route group name Description Provide the proper description for the same Add Time route rule type the name of the Time of the Day Routing rule and click ADD button 26 User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Setting up features Adad Mew Timeroute Group TinmerHounte Group Description Add Time Route Rule trpe rule arimerules mH ADDO Click on the Create followed by Save all button to update in configuration 3 7 3 Manage Time Route Groups Administrator can edit or delete the Manage Time Route group in this configuration page Click on Save button followed by Save all button to update the configuration changes Manage TimeRoute Groups No Group Name 1 TR Group 7 EDIT DELETE 3 8 Network Settings The Networking Setting sub menu allows users to configure the LAN side IP address and DHCP Server settings as well as the WAN side settings like IP address of the WAN port
8. User manual V2 0 www cem solutions net 34 2 Add a SIP Trunk OrOUD ee 21 942 Manage SIP Trunk NN 21 3 5 DIE OU UN E 22 39 12 00 4 NEW DID een ee 22 392 NEDE eee ee eee eee ee eee eee eee ee ee 22 3 9 3 DE DID RANGO Lee 23 36 EE 2 OE KE 3 6 1 Add New Dial Out EE 24 SF Time ol Day ROUNO EE 25 3 7 1 Add a New Time Based Routing Rule rrrrnnrrrronrvrrrnnrrrronvrrnsnrvrrrnnvrrsnnvvrrsnnrrrsnrvrrrnnvnrsrnnnenn 25 3 7 2 Add a New Time Route Group 26 3 7 3 Manage Time Route Group sssrin ET NEREA 27 NN SO DUIS een 27 ESN kn 29 3 10 Date Time Configuration rrnrrrannrrronrrrnnnrrrnvrrnnnvrrnnrrrnnnvrrnnnrrnnnrrnnnvrnsnvnsnnnvsnsnnnssnnnsnnnnssnnvessnnnsene 29 4 Advanced nu e EEE asle vane etna bet pease saa desea nalaeaenmnevoeneeeseue 31 INR 31 4 1 1 Create NOW IVR ae e eE Ea EAEE EE S 31 A NOCO TOO i A E E E anieeidiecansscnus 32 e Record upload Voice GT 33 4 3 Schedule a Conference 34 e Aueue Rng el e ee ee 35 44T JENTE 36 SVEN 37 RFE EN 38 4A 7 Directory SENT 40 4 71 Adda Directory ENES u a 40 ER MPO Directory ENIES EE NE ENE 41 25 PN ENE 41 4 3 PR SN 41 Se Jee 44 STEND NN 44 9 2 e Ee Mee EEE EE EE 45 5 3 Upgrade lge 45 User manual V2 0 www cem solutions net 5 4 Admin Account Options ccccsssccessscccsssenccssscucssscesseceusveneusseneussceeuseceeuesescusseneueseneussseensueseneuesenens 46 SE 47 EG 2 010 a een ene ee ee ee ee rere 47 HE SE e E E EEA ETE EA E E A E EAEE 47 PANNE 48 6 4 C rre
9. international calls and go through an ITSP for substantial cost savings 23 User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Setting up features e Send toll free calls through a specific provider e Use different rules if users dial 9 first for example to use 9 for an outside line 3 6 1 Add New Dial Out Rules By clicking on the SETUP gt Dial out Rules gt Add New Dial Out Rules link on the left hand side IP PRI FXS BRI PBX menu we reach this section ALLO COM S MEGA PBX Tue OF May 2013 12 48 52 E ADVANCED TOOLS E STATUS SAVE ALL Welcome Administrator B Logout Dial out Rules Actions Name Description Pattern Add New Dialout Rule dialout1 SIPtrunk1 DIS EDIT DELETE KH AH EIN 10 we An outbound routing rule is made up of several components Name Provide proper rule name Description Provide the proper description for the Dial out rule name Edit Dialout Rule dialoutt me dialauti DCescription SlP trunk F atterri o1 Enable Cessing Trunk EI Patterns We should take care to create valid dial plans so as to ensure that our calls are handled via the appropriate trunks Many people get confused about dial plan pattern construction but it doesn t have to be that difficult The following table lists the special dial plan pattern characters and their significance 24 User manual V2 0 www cem solutions net IP PRI FXS B
10. into IP numbers A DNS Server is a server that performs this kind of translation GATEWAY A network point that acts as an entrance to another network IP ADDRESS Every machine that is on a network a local network or the network of the Internet has a unique IP number four sets of numbers divided by period with up to three numbers in each set i e 192 168 0 100 If a machine does not have an IP address it cannot be on a network IVR Interactive Voice Response A system to automatically manage incoming calls IVR can link phone callers voice and or touchtone with a computer database It can accept a question access the company s database and provide a caller with the information they are seeking It can also take information from the caller convert itto data and input that data to the database LAN Local Area Network A LAN is a group of computers and associated devices that share a common communications line or wireless link and typically share the resources of a single processor or server within a small geographic area for example within an office building NETMASK Used by the TCP IP protocol to decide how the network is broken up into sub networks ex 255 255 255 0 PBX Private Branch Exchange An in house telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network PROXY 58 User manual V2 0 www cem solutions net A server that re
11. is your call pick up code by dialing 91002 from any other extension you can attend 1002 phone extension is ringing 38 User manual V2 0 www cem solutions net MEGA PBX Conference Using this feature code you can enter into the conference room By Default the Feature code is 900 i e Dial 900 from your phone It will prompt you for the Conference Number and the PIN and it will let you enter into the conference room Dynamic Conference Using this feature code you can enter into the conference room By Default the Feature code is 901 i e Dial 901 from your phone It will prompt you for the Conference Number and the PIN and it will let you enter into the conference room To add users into the conference 0 then followed by extensions Voicemail This is to assign the code for accessing the voice mail This will allows end users to change their personal settings for voice mail handling By dialing to this number any users who are registered to IP PRI FXS BRI PBX can access the Voice Mail i e dial 800 from your phone and follow the instructions Directory Using this Feature code you can dial the other extension with first and last name configured in the PBX Thu 25 Apr 2013 16 41 16 1 Welcome Administrator amp Logout Features Settings Extension Settings Worcenial Options Pickup Cor ami Enable Voicemail lq CL Enable Email Alerts on new Voicemail ble Yoicemail Attachments in Email Alert
12. r O L p gt 3 5 DID Routing Inbound routing takes incoming calls and routes them to their destination It is also known as DID or Direct Inward Dialing Inbound routing is based on the phone number the calling party dialed to determine the caller s destination Every setup that will accept incoming calls will have at least one incoming route In larger setups individual users or departments may get their own DID numbers 3 5 1 Add a New DID By clicking on the SETUP gt DID Routing gt Add a New DID link on the left hand side IP PRI FXS BRI PBX menu we reach this section DID Number This specifies the phone number the calling party dialed in order to reach you which is provided by the VolP Service Provider Route To The final step in configuring the incoming route is setting the destination The destination for any inbound call can be a IVR extension voicemail Call Queue or any other currently available destination Add a WMWew DID DID Mao Click on the Create followed by Save all button to update in configuration 3 5 2 Create DID range By clicking on the SETUP gt DID Routing gt Create DID Range Extensions link on the left hand side IP PRI FXS BRI PBX menu we reach this section DID Range Specify the range of the DID numbers provided by the Service Provider 22 User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Setting up features Extensions Specify the starting
13. www cem solutions net IP PRI FXS BRI PBX Setting up features 3 2 1General Settings Select the Time Zone as per your country s time zone Here you can configure the Date and Time either manually or through NTP Ex pool ntp org and Click on Apply button for saving the configuration Step 1 General Setting Date Time Configur ation Timezone MIST gt Manual Configuration Dale Te IZ UI St Es DELETE APPLY PIE T Timo 171 gt MTP FITP Serer 3 2 2 Email Options To configure the IP PRI FXS BRI PBX to send out voicemail FAX via email the related SMTP setting must be configured Mail Server Enter the domain name of the Email Server address of the particular authorized email client account Email ID Enter the email ID of the particular authorized email client account Click on SAVE button for saving the configuration Step 1 General Settings Email Options Configure PE Admin Email b za1l Server 3 2 3 Administrator Password Setting To guarantee the system safety modify the Admin Password Its recommended to set alphanumeric password with special characters Click on SAVE button for saving the configuration 11 User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Setting up features Step 1 General Settimgs Date me Email Options Change Admin Password Mews Pas Sword Retroe Mews Password 3 2 4 SIP Extension Group Confi
14. 2 SNOM IP Phone Configuration Identity X gt SIP gt Proposed Expiry gt 60 Identity X gt SIP gt Subscription Expiry s gt 60 Advanced Settings gt SIP RTP gt SIP Session Timer s gt 60 Advanced Settings gt QoS Security gt Filter Packets from Registrar gt Off Linksys PAP2 ATA Admin Login gt Advanced View gt Line1 NAT Mapping Enable Yes NAT Keep Alive Enable Yes Register Expires 60 sec 11 Appendix A Glossary of Terms ATA Analog Telephone Adapter Used to connect a standard telephone to a high speed modem to facilitate VoIP and or fax calls over the Internet DHCP Short for Dynamic Host Configuration Protocol a protocol for assigning dynamic IP addresses to devices on a network With dynamic addressing a device can have a different 57 User manual V2 0 www cem solutions net IP address every time it connects to the network DHCP also supports a mix of static and dynamic IP addresses DID Direct Inward Dial A specially configured phone line from the telephone company that allows for dialing inside a company directly without having to go through an attendant A DID line cannot be used for out dial operation since there is no dial tone offered However it can be configured so an outside caller can reach an inside extension with a 7 digit number through the phone company s central office DNS The Domain Name System is the system that translates Internet domain names
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16. OLS gt Admin Account Option User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Getting Started 3 Setting Up Features 3 1 System Dash Board M EGA H B x Tue 30 Apr 2013 13 21 31 3 ADVANCED X TOOLS E STATUS AVE AL m Welcome Administrator Logout Welcome to Dashboard amp Refresh IPPBX Status System Status Uptime Network Information EF SIP Station Status 10 min GE LAN IP 192 168 0 1 geg WAN IP 61 12 12 132 Registered 0 Free 0 Internal Memory Usage 12 Total 204 sui SIP Trunk Status Used 26 Fres 178 49 Total Memory 7495 Call Statistics t Used 3755 Free 3740 Total Active Calls CPU Usage Load Average m Conference 2 fim m mm WE Total Active Conference Calls 0 I De fm bag bes Manage basic system setup Run the quick configuration tool if you re setting up the MEGA PEX for the first time This will help you to configure extensions voicemail VR and trunks and get you started with the MEGA PBX quickly IP PRI FXS BRI PBX Dash Board Shows the Status information such as SIP Station status SIP trunk Status Call Statistics System Status and So on IP PRI FXS BRI PBX can be easily configured for various settings through the Quick configuration tool available on the Dashboard 3 2 Quick Configuration Tool Click on the Quick Configuration Tool in the IP PRI FXS BRI PBX Dash Board which leads to the General Settings Page 10 User manual V2 0
17. RI PBX Setting up features Special Dialplan Pattern Characters Significance A Matches any digit from 0 9 Z Matches any digit from 1 9 N Matches any digit from 2 9 1237 9 matches any digit or letter in the brackets in this Example 1 2 r e E Wildcard matches one or more characters Separates dialing prefix from number For e g adding 01 X in the Dial Pattern and selected a VoIP Provideri in Trunk Sequence will allow user to dial 014567807890 numbers so that 01 will be stripped off from the dialed digits and only 4567807890 are dialed through VoIP Provideri Where as a VoIP Provider1 is an account which is registered to any Internet Telephony Service Provider Second way is choose provider or trunk based on actual number dialed This type of rule will allow the user to choose suitable provider based on actual number For e g adding 44X in Dial Pattern and selected VoIP Provider 2 in trunk sequence PBX will allow number dialed from 44 any digit from 0 to 9 like 449872837532 will route through VoIP Provider 2 If the ITSP VoIP provider offer cheaper rates for the region where number starts from 44 users can make use of this rule Enable Ceasing Of Trunk This feature enables 2 stage dialing For Example If you have created dial out rule with pattern 0 and enable ceasing of trunk While dialing out you need to press 0 and wait for the line dial tone and enter Calles number Trunk Sequence The
18. an still be made even after you have activated Call Forward Only incoming calls are redirected to another number Please refer Section 2 1 to activate and operation of this feature 9 2 Call Parking User can hold a call and retrieve it from another station within the group To park a call press transfer button followed by Call Parking feature code i e 700 The call is parked and the caller is held And it will announce the parked extension i e 701 To retrieve the call the user can go to any phone in the group and dial the parked extension i e 701 Then call will be retrieved and connects to the retrieved user Use the following steps to park and retrieve the call e While you are on a call press the transfer button on your phone e Dial call parking feature code 700 e PBX announces the parked extension e g 701 702 etc e Hang up the phone e To retrieve the parked call dial the previously announced parked number 701 702 etc 9 3 Call Hold and Retrieve Enables users to automatically hold and retrieve incoming calls without requiring the use of feature access codes This feature is especially useful for attendants managing a large volume of incoming calls Any user can put a call on hold by pressing the Flash key The extension on hold will start getting Music on hold The same call can be retrieved back by pressing the flash key again 9 4 BLF Busy Lamp Field Support IP PRI FXS BRI PBX supports BLF which sends i
19. ation SETUP gt SIP Extensions gt Create range of Extensions This is where you can create range of user extensions all at a time The details of the page are as follows Extension Range Select the number range from where the user extension has to start creating For Eg 6000 to 6050 Group Select the appropriate SIP Group for the extension range 18 User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Setting up features Voicemail Settings You can enable Disable the Email alerts on arrival of new voicemail amp MWI Click on the Create followed by Save All button to update in configuration Create Range Extension Range 6000 to 6100 Group DetfaultSIP Wioicerail Settings Enable email alerts on arrmal of new voicemail Send woicemail as attachments with alert email Message wating indication Important Note You can add Extension range of Max 50 users at a time and the maximum of 250 SIP extensions 3 3 2 Delete Range of Extensions Navigation SETUP gt SIP Extensions gt Delete range of Extensions This is where you can Search and Delete range of user extensions The details of the Configuration page are as follows Extension Range Select the range of user extension which is needed to be deleted For Eg 6000 to 6100 lt will search the range of Extension and you can delete or even edit the particular extensions Click on the Delete followed by Save all button to
20. ble Call forwarding 50 User manual V2 0 www cem solutions net Forward to phone Enter the Phone number where the call need to forwarded Phone numbers may be internal SIP Extensions Mobile numbers For e g If you want add 9912254123 as Follow me number and if your Outgoing rule has Dial out Prefix as 8 then you need add 89912254123 as Forward to Phone End Point Forward In your desk IP Phone if you configured the call forwarding option kindly check End point forward So that End point Call forward takes the first preference Forward on busy If this option is checked enables the call forward on Busy If our Desk IP phone is busy with other call then it could forward the call to a alternative numbers such as cell phone numbers or residence numbers configured in the Forward to phone number option MEGA PBX User Settings Call Forwarding OMD Wolcermali Settings LJ Do not Disturb CJ Enable email alerts on arrival of new voicemail Enable call forwarding MI End Point Forward C Send voicemail as attachments with alert email C Message waiting indication Forward ta Phone num ber 099451 22628 Forward after ringing for 20 Sec RANGE a ES Forward on busy Mess pin Retype pin Change Web Access Password 1 Change Email Old password Mew Email Mew password Fetype Mew password Change Web Access Password In this section you can modify the Web access Password for the p
21. cally e Category of hold music to be played e Ring strategy e Static members of the queue 4 4 1 Create a Call Queue By clicking on the ADVANCED gt QUEUES gt Create a New Call Queue link on the left side navigation of the IP PRI FXS BRI PBX menu we reach this section Queue Name Each queue can be assigned a name that is used for display purposes only Strategy we can use different ring settings to determine the call flow of the queue The ring strategy supports multiple settings including ring all round robin least recent fewest calls random and round robin with memory Ring All Rings all available extensions Round Robin Takes turns ringing each available extension Least Recent Rings the extension which was least recently called by this queue Fewest Calls Rings the extension with fewest complete calls from this queue Random Rings a random extension Round Robin Memory Performs a Round Robin remembering where we left off with the last ring pass cm pop m Description Specify the proper description for the call queue Queue Length The maximum number of callers waiting in queue for an available extension Queue Members This setting allows you to select the extension to be part of Call Queue Frequency This setting adjusts the frequency to announce the caller s queue position Play with Sound This setting allows in selecting the Voice file when caller is in Queue Queue Time Out Select the required seconds so that the qu
22. ce Files Voice Files are the pre recorded audio files This files can be used for IVR Playback With or without Key press or which can be used for Music on Hold the music that a user hears when his call on hold These files can be recorded with any audio recording software through the IP PRI FXS BRI PBX or by hiring a Voice Talent Example 1 Voice file without Key press Welcome to Cem Solutions net If you know your party s extension please dial it now Example 2 Voice file with Key press 32 User manual V2 0 www cem solutions net Press 1 for Customer Service Press 2 for Sales Press 0 for Reception With the IP PRI FXS BRI PBX you can either upload an existing voice file or record your own Accepted formats are wav format only 4 2 1 Record upload Voice File By clicking on the ADVANCED gt Voice Files gt Record Upload a Voice File link on the left side navigation of the IP PRI FXS BRI PBX menu we reach this section To upload a Voice File enter the Name and Description and click the Browse button to select the pre recorded file from your computer The file should be in WAV Format After this you may enter Key press Information if you like see Key press section for more info When done press the Create button To record a Voice File from IP PRI FXS BRI PBX check the Recording Option and select the extension you wish you use from the list then press the ADD button it will ring th
23. ceives requests intended for another server and that acts on the behalf of the client behalf as the client proxy to obtain the requested service A proxy server is often used when the client and the server are incompatible for direct connection For example the client is unable to meet the security authentication requirements of the server but should be permitted some SIP Session Initiation Protocol An application layer control protocol a Signaling protocol for Internet Telephony SIP can establish sessions for features such as audio videoconferencing interactive gaming and call forwarding to be deployed over IP networks thus enabling service providers to integrate basic IP telephony services with Web e mail and chat services In addition to user authentication redirect and registration services SIP Server supports traditional telephony features such as personal mobility time of day routing and call forwarding based on the geographical location of the person being called PSTN Public Switched Telephone Network This is defined as the regular telephone network services VoIP Voice over Internet Protocol The technology used to transmit voice conversations over a data network using the Internet Protocol Such data network may be the Internet or a corporate Intranet WAN Wide Area Network A computer network that spans a relatively large geographical area Typically a WAN consists of two or more local area networks LANs
24. ch this section User manual V2 0 www cem solutions net Extensions Specify the Extension Number First Name Enter the First Name Last Name Enter the Last Name Add Directory Entry Extension L Extensions First Mame Last Mame CREATE CANCEL Click on CREATE button followed by SAVE ALL button to update the configuration changes 4 7 2 Import Directory Entries You can import the directory entries by browsing the corresponding file File has to be in CSV format Import Directory Entries Import directory entries from a CS file here Filename ZI BROWSE IMPORT ZANTGEI_ rote Duplicate Entries Are Mot Allowed 4 7 3 Export Directory Entries You can export the Directory Entries by specifying the filename The File will be exported to the local computer in CSV format Export Directory Entries Export Directory Entries to a csw File Here Filename EXPORT CANCEL 4 8 CDR Settings The call records can be exported to Radius server or FTP server 41 User manual V2 0 www cem solutions net Radius Server Configuration This will allow you to configure the radius server information where all the records will be saved Enable Radius Server EnableRadius field to for Enable RADIUS access control EnableRadius Enabled Radius Accounting of Call Detail Record should be enable and allows administrator to configure the configuration parameters Serve
25. d Notification LEDs On the Front Panel LED 8 LED 2 0 LED 1 0 WAN I LAN Power Blue On Blue On Blue ON Orange Blinks Orange Blinks Orange On PRI 1 link is System Ready Ifthe SD Card WAN link LAN link Power Is on up No Alarm i Mounted Is up is up Blue Blink properly Factory Reset 2 2 Access the web GUI IP PRI FXS BRI PBX Web GUI can be accessed either through WAN or LAN interface Steps to Access the GUI during the initial setup through LAN interface Step 1 Make the setup as mentioned previously in the hardware setup Step 3 Make sure the Network setting of the PC is set in automatic mode i e DHCP mode An IP address will be accessed to the PC in the 192 168 113 xxx series By default DHCP server releases IP address on the LAN interface Step 4 Launch the web browser and enter the URL http 192 168 113 2 to open the login page of IP PRI FXS BRI PBX Graphical Interface Firmware version 1 0 0 Thu 25 Apr 2013 12 37 23 Login ID admin Password Step 5 Login using the default username amp password Default Username admin Password admin Successful login takes you to the Dashboard page figure 2 1 Observe the WAN IP address on the dashboard this will be used to access the GUI from the WAN interface After successful login we get a IP PRI FXS BRI PBX Home Dash Board To guarantee the system safety When login for the first time we need to modify Password For modifying the password go to TO
26. d protected conference bridges that allow up to 50 simultaneous participants from PSTN trunks SIP trunks or Internal SIP Extensions By clicking on the ADVANCED gt Schedule a Conference link on the navigation of the IP PRI FXS BRI PBX menu we reach this section Conference Number Enter the numeric number For Eg 9999 Date Specify the Date to Schedule Conference Start Time Specify the Time of Conference Schedule Duration Specify the duration of Conference should be active Admin PIN Input a numeric password for Admin user Speaker PIN Input a numeric password for Speaker Listener PIN Input a numeric password for Listener Add Participants Specify the privilege to be assigned to the participants Email ID After Specifying the privilege enter the valid Email ID of the participant to send conference notification by email Add Dynamic Participants If field is checked Admin user can invite the participants dynamically through Administrator Web panel or user login web panel Refer page No for user login web GUI access Outbound Dialing Provides outbound dialing feature for the users who are in conference Maximum Participants Specify the Maximum Number of participants to be allowed 34 User manual V2 0 www cem solutions net Schedule a Conference Conference Number Date CI CT FT yr Duration Emin SI Admin PI Speaker PIW Listener PFI Add Participants Geh Speaker gt Admin g gt Listener mane man
27. ded by VoIP service provider By default port number will be 5060 Out Bound Proxy Address A proxy that receives requests from a client even though it may not be the Server resolved by the Request URI Out bound proxy IP Address provided by the VoIP service provider Authentication Used for SIP trunk authentication If Authentication is required check Authentication box and enter Authentication user name and Password provided by the VoIP service provider Registration Mode Enable if registration required from the VoIP Service provider Registrar Address Domain name IP Address of registrar If the registrar address is not provided by the Service provider use the proxy address itself Bridge PIN This password is required to bridge the VoIP calls between two trunks If not required leave it blank SIP Trunk Group Select the appropriate SIP Trunk Group Inbound Call Handling This feature allows you to route the incoming calls to particular extension IVR Queue Voicemail Group 20 User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Setting up features Adad a SIP Accont Account Haree PE rony A gd odre SS Tut oun d Proy Addres Si A Oth e rntic ati orn Bridge Fire L JSA Owe Fie SIF Trank Group DerzsirTrunmk Inbound call handling aute to Plone HER T E TA ee EL Click on CREATE button followed by Save All button to update the configuration changes 3 4 2 Add a SIP Trun
28. e Special Dial plan Pattern Characters Significance A Matches any digit from 0 9 Z Matches any digit from 1 9 14 User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Setting up features N Matches any digit from 2 9 1237 9 matches any digit or letter in the brackets in this Example 1 2 3 7 8 9 Wildcard matches one or more characters Separates dialing prefix from number For e g adding 01 X in the Dial Pattern and selected a VoIP Provideri in Trunk Sequence will allow user to dial 014567807890 numbers so that 01 will be stripped off from the dialed digits and only 4567807890 are dialed through VoIP Provideri Where as a VoIP Provideri is an account which is registered to any Internet Telephony Service Provider Second way is choose provider or trunk based on actual number dialed This type of rule will allow the user to choose suitable provider based on actual number For e g adding 44X in Dial Pattern and selected VoIP Provider 2 in trunk sequence PBX will allow number dialed from 44 any digit from 0 to 9 like 449872837532 will route through VoIP Provider 2 If the ITSP VoIP provider offer cheaper rates for the region where number starts from 44 users can make use of this rule Enable Ceasing Of Trunk This feature enables 2 stage dialing For Example If you have created dial out rule with pattern 0 and enable ceasing of trunk While dialing out you need to press 0 and wa
29. e selected extension and allow you to record your voice through this extension for maximum of 1 minute After answering the call a prompt will be played indicating you to start recording with beep sound once you have finished recording press the button It will play back the voice recording on your telephone and hung up the phone Add Key press Information see Key press section for more info When you are done click Create Button The file will automatically be saved as an Ulaw file and be stored on the SD Card in your IP PRI FXS BRI PBX Important Note You can upload the voice file up to 5 MB Max and it should be WAV format Record f Upload a voice File Filename Description rue DIE Bew JE app Heypresses ET Associate keypresses with this voice file er Cota Conference KE el DD ANGEL Key Presses Key press options are available to the caller when a Voice File is played back through an IVR Depending what your voice File sounds like see above example2 you can add any number of Key press Actions by first selecting a key number and then the action 33 User manual V2 0 www cem solutions net Example in the screen shot key press 5 go to Extension Then Press the Add button to continue then in the key press action select the extension number to ring repeat the above to continue adding more Key press Actions as you desire 4 3 Schedule a Conference The IP PRI FXS BRI PBX supports passwor
30. e re d 2001 Mlormal Cleaning 1367 Sasse Internal 2001 20A IEN Sn SE PE CH 2001 Call Cancelled 1367 11 47 52 3 SOUSSE Internal 2001 2002 oO Failed 2001 Call Cancelled 13857 11 47 58 4 nee Internal 2001 20032 25 Sn SE Ces di 2001 Ringing Time Out 1367 5 an Internal 2001 2001 a Failed 2001 Ringing Time Cut 1367 e EE Internal 2001 2001 Answered 2001 Normal Cleaning 13867 7 ER Internal 2001 2002 2 Answered 2001 Normal Cleaning 1367 EE frikort 2001 2001 a Failed 2001 Bes ansehe 1357 11 40 29 9 oo ea ee latent 2001 2001 a Failed 2001 userunaraiakbis 1357 10 SEERE Febr 2001 2001 a Failed 2001 Heer merset 1357 11 39 50 10 8 4 Call Back If a person is not on desk and you want to talk to him immediately as he arrives at desk then you can make use of this feature You just call his extension number Open the user portal GUI of your extension Below is the user 2001 GUI page Call back Source number will be 2001 and destination number will be the one from where you are expecting call back Make sure you have are assigned with call back feature The Call back feature will keep ringing destination extension number for every timer interval provided by the PBX 52 User manual V2 0 www cem solutions net M EGA PBX Thu 02 May 2013 11 45 28 Ea VOICEMAIL ER CALLBACK co Velcame 2004 Callback Callback History Source Mo Time Stamp e Source No Destination No Status 5 2 2013 11 45 31 AM 2001 2002 E in progress Des
31. e then it will hangup automatically The remote party side he will get the call and once he answer the call you will get the call back Suppose If remote party didnt answer the call it will retry the call with retry count 2 Retry Options Attempts Number of Retry attempts if remote participant didn t answer the call Timeout Seconds to wait for an answer Default is 10sec Interval Seconds between retries Default is 30sec Customized Messages Allows you to customize the FAX Voicemail message Conference Notifications which will be sent to the specified Email ID s Customized Messages Fax Message Subject Mew Fax Received Hody You have received the fax fram ICAL LEID at ITIMET on DATE Voicemail Message Subject Mew message rh MG Body Hi HYM_MNAMEN m You have a HYM_DUR long new voicemail message number Hy MS GMIM in mailbox Bhd alt BO from a Conference Message Subject Conference Scheduled Customized Voice Prompts Allows you to select voice prompt languages Currently IP PRI FXS BRI PBX supports English Spanish Turkish and French languages 4 7 Directory Services The directory can be configured to find users by last name or by first name the caller can hear the recipient s number before being put straight through 4 7 1 Add a Directory Entries By clicking on the ADVANCED gt Directory Services gt Add a Directory Entry link on the left side navigation of the IP PRI FXS BRI PBX menu we rea
32. ersonal web portal for an extension By default the web access password will be SIP authentication password Voicemail Settings Here you can enable Disable email alerts on arrival of new voicemail Voicemail attachment via Email and MWI Change Voicemail PIN Here you can change the Voicemail PIN to New one By default the Voicemail PIN will be SIP authentication password Change Email Here you can change email ID to receive Voicemail Alerts and FAX Click on APPLY after modifying the user settings 8 2 Voice Mail Here you can view and manage the New and Old Voicemails status which includes Time Stamp from user Extension Also you can play the Voicemail from the user login web portal 51 User manual V2 0 www cem solutions net MEGA P BX Thu 02 May 2013 11 36 18 SETTINGS bd VOIGEMAIL B CALL LOGS 6 CALLBACK CONFER m Welcome 2001 Voicemail Messages New Voicemails Time Stamp Duration Size Delete 0205 2013 11 11 g 152044 DELETE bh NM 10 Old Woicemails No Time Stamp Duration Size gt Delete 1 02057 2013 11 09 192364 DELETE 8 3 Call Logs Here you can view the detailed call logs of your user extension including the time of call Call duration and call status MEGA PBX daa SETTINGS Cal Logs Details pe Start Time Cal Direction Caler Callee Call Duration Status Cal Owner Hangup Cause Link 1 en Internal 2002 992929 C0onference 3 34 se
33. ests from a client even though it may not be the Server resolved by the Request URI Out bound proxy IP Address provided by the VolP service provider Authentication Used for SIP trunk authentication If Authentication is required check Authentication box and enter Authentication user name and Password provided by the VolP service provider Registration Mode Enable if registration required from the VolP Service provider Registrar Address Domain name IP Address of registrar If the registrar address is not provided by the Service provider use the proxy address itself Bridge PIN This password is required to bridge the VolP calls between two trunks If not required leave it blank SIP Trunk Group Select the appropriate SIP Trunk Group Inbound Call Handling This feature allows you to route the incoming calls to particular extension IVR Queue Voicemail Group Step 3 Trunks SIP Trunk Group IP Trunk Outbound Proy Address Ate rntic ation Registration mode ll Bridge Fir C Showr Fir SIF Trunk Group DuetTSIFPTrunk se Inbound call handling aute to rI Or e CREATE MET 3 2 13 Dial out Rules Patterns We should take care to create valid dial plans so as to ensure that our calls are handled via the appropriate trunks Many people get confused about dial plan pattern construction but it doesn t have to be that difficult The following table lists the special dial plan pattern characters and their significanc
34. eue will get terminated after the given seconds Member Time Out This sets the amount of time an agent s extension can ring before the system considers it a timeout Wrap up Time After an agent finishes a call this setting adjusts the amount of time to wait before sending another call to this agent This will need to be adjusted to match the workflow of the agents 36 User manual V2 0 www cem solutions net Create Mewr Call Queue Queue members type ester extn a DD a DELETE Frequency 10 Sec Be Flay this Suri i Plone ll rap up tim e S e cC S Click on CREATE button followed by SAVE ALL button to update the configuration changes 4 5 Voicemail Groups A Voicemail Group is a pre programmed group of voicemail recipients All the members of this group will receive the same voicemail message By clicking on the ADVANCED gt Voice Mail Groups gt Create a New Voice Mail Group link on the left side navigation of the IP PRI FXS BRI PBX menu we reach this section Group Name Specify the name for the voicemail Group Description Provide the description for the voicemail Group Add Member You add the SIP Extension who wants to be part of the voicemail group Click on CREATE button followed by SAVE ALL button to update the configuration changes Create Blew wWoicermalil Caro up Accessing Retrieving amp Managing Voice Mail The
35. final phase of creating the dial plan is setting the trunk sequence Not all dial plans have multiple trunks available for use such as the remote extensions example In other cases such as long distance dialing our preferred carrier would be first followed by a backup provider in case we max out the available channels or if the system was unable to contact the primary provider We can choose our trunk sequence from the list of available trunks with priority Click on the Create followed by Save all button to update in configuration 3 7 Time of Day Routing 3 7 1 Add a New Time Based Routing Rule 25 User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Setting up features By clicking on the SETUP gt Time of Day Routing gt Add a New Time Based Routing Rule link on the left hand side IP PRI FXS BRI PBX menu we reach this section Rule Name Provide the rule name It should be unique compared to IVR and Voice file name Description Provide the proper description for the Time based routing rule Route To Configuring the incoming route is setting the destination The destination for any inbound call can be a digital receptionist extension voicemail Call Queue or any other currently available destination Duration This field let you enter the time range to play the IVR during the days it is Set to play Day Selection This field lets users configure the auto attendant voice menu to be played on
36. guration By Default there is a Extension group called Default sip You can limit or enable PBX features for extensions by creating Extensions group You can enable disable Features like Voice mail FAX Call Pickup callback callpark and so on You can also configure various Codec s and can also prioritize the active Codecs using the up and down arrows Group Mame DetaultSiP Lee woicemail Cal Queues Conference _ Callback MAT E Subscriber Call Pickup Call Park DTMF ALIT Ki Codec Configuration Awsalla ble Gr22 PEN gt gt 4 Dialout Settings Los All Gau Deny PREWIPOUS SAVE CREATE MEAT Click on SAVE button You can create new SIP Group Configuration by clicking CREATE 3 2 5 SIP Extensions Configuration You can create here the range of IP Extensions Eg 6000 to 6020 12 User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Setting up features Step Extensions to Detaunhts Fe Enable ermal alerts on arral of news wolcernahll Send wolicemsalil as attachments with alert ermsalil J Message waning indic atir 3 2 6 SIP Trunk Groups SIP Trunk Group Group Name DertsIFTrunk DTMF mode AUTO Fegistration Time out 3600 Features Ina Fax LI OID Routing Codec Configuration Available PREIS CREATE MEAT Group Name Enter a descriptive name in this field to identify the configured SIP trunk Gr
37. ings Gi WAN Configuration LAN Configuration Netmask HA Enable DHCP E LI LU DHCP Client Static IP IF Address Metmask Gateway DHCP IP Start DNES1 DHCP IP End NAT Configuration Call Recording Configuration amp StunSemwerlP External IP Server I Enable Call Recording Address LocalNetmask o NAT Configuration NAT NAT option is checked when the IP PRI FXS BRI PBX is behind the Router Firewall Stun Server IP If the IP PRI FXS BRI PBX is behind a non symmetric NAT router it may be necessary to use STUN to allow IP PRI FXS BRI PBX to reliably communicate via IP through the router Enter a STUN server IP address or domain name in the STUN Server field For a list of public STUN servers please Refer to http www voip info org wiki view STUN 28 User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Setting up features External IP Enter the NAT Traversal IP address i e Public IP Address of your internet to communicate with Public Network when IP PRI FXS BRI PBX is behind the NAT This IP address will substitute in all outgoing SIP messages instead of Local IP address Click on APPLY button followed by SAVE ALL button to update the configuration changes Call Recording Configuration Enabling the call recording It will store the live voice streams in the server database Please mention the server IP address in server address field Note Make sure you e
38. it for the line dial tone and enter Calles number Trunk Sequence The final phase of creating the dial plan is setting the trunk sequence Not all dial plans have multiple trunks available for use such as the remote extensions example In other cases such as long distance dialing our preferred carrier would be first followed by a backup provider in case we max out the available channels or if the system was unable to contact the primary provider We can choose our trunk sequence from the list of available trunks with priority Step 4 Dialout Rules Create DialoutRules Mannie Description Pattern Enable leasing Trunk Outbound Call Route Available Trunks Trunks Sequence PREVIOUS CREATE MEST User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Setting up features Click on the Create button to update the configuration 3 2 14 Assign Rules to Extension Groups Here you can map the required dial out rules to respective SIP extension groups So that you can achieve the call restriction Step 4 Dialout Rules Create DialoutRules Assign rules to ExtensionrnGroups Extension Groups DetfsultsSIP Awotlable Dialouts Selected Dialoiuts 3 2 6 Call Queue Refer Section 4 4 3 2 Voicemail Groups Refer Section 4 5 3 2 8 Voice Files Refer Section 4 2 3 2 9 IVR Refer Section 4 1 3 2 10 Time of Day Routing Refer Section 3 7 3 2 15 Create DID Range Refer Section 3 5
39. izard and an intuitive user interface that allows users to quickly configure extensions Voicemail fax mail Voicemail amp fax to email conference bridges and other enhanced features can be turned on with minimal effort via the web configuration interface Equipment Packaging 1 One IP PRI FXS BRI PBX unit 2 One 12 Volt power adapter 3 One Ethernet cable User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Introduction 1 1 Typical setup of IP PRI FXS BRI PBX VolP Service Provider WAN LAN i Upto 250 IP Phones User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Getting Started 2 Getting Started With the IP PRI FXS BRI PBX 2 1 Hardware Setup Power Reset y Geen u i RRE EES CG we A y Network Switch Computer d L IP Phones P Power Supply 1 Plug one end of the RJ45 Ethernet cable into your Network Switch 2 Plug the other end of the RJ45 Ethernet cable into the WAN port of the IP PRI FXS BRI PBX 3 Connect a PC to the LAN port of the IP PRI FXS BRI PBX Enable the DHCP option in the Network Settings of the PC 3 Plug the Power Adapter included into an available power outlet 4 Plug the other end of the Power Adapter into the DC IN port of the IP PRI FXS BRI PBX 5 The IP PRI FXS BRI PBX will power up Boot up time takes about 160 secs User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Getting Starte
40. k group Navigation SETUP gt SIP Trunks gt Add a SIP Trunk Group This is where you can create a SIP Trunk Group The details of the Configuration page as follows Group Name Enter a descriptive name in this field to identify the configured SIP trunk Group DTMF Mode You can enable Disable the Email alerts on arrival of new voicemail amp MWI Features You can enable Disable NAT FAX and DID Routing NAT It should be check if the device is behind a NAT router Enable this option to avoid NAT Traversal issues Fax If it is checked then T 38 supported if unchecked only FAX pass through is supported DID Routing This field is used to route incoming calls when a DID Direct Inward Dialing is used instead of the account ID It is very helpful when there are several DIDs related to the same static trunk provided by your SIP Trunk Service Provider Codec Configuration This field allows you to enable a Codec s according to your preference Zee a SIF Trumk C r OO L p Click on the CREATE followed by SAVE ALL button to update in configuration 3 4 3 Manage SIP Trunk Group Administrator can edit or delete the Extension group in this configuration page 21 User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Setting up features Click on Save button if you have edited the Extension groups followed by Save All button to update the configuration changes WI an age SIF Erunbe CS
41. le and Loop to how many times the IVR need to playback Go to Transfers the call to an Extension Trunk Queue Voicemail group etc Hang up To end the call Example of an IVR Welcome to CEM solutions net If you know your party s extension please dial it now Press 1 for Customer Service Press 2 for Sales Press 0 for Operator Assistance Thank you Create a New IVR IVR Name Desc Seq 1 w Action Ring hul da ADO Action CREATE CANCEL Lets create a IVR for the above mentioned example Enter the IVR Name and Description then select the sequences to be followed Select Sequence 1 and type as Ring and click on Add button Select Sequence as 2 and type as Allow user to dial Local Extensions and click on Add button Select the voice file as Msg1 which was created in Create Voice file section Select step as 3 and type as Play IVR and click on Add button Select the voice file as Msg2 which was created in Create Voice file section And select the Loop as 3 so the IVR file plays for 3 times before taking further action Select step as 4 and type as Go To amp click on ADD button Select the option where the call has to go if the user does not press any keys In the above example the call will be routed to the extension number 131 Select step as 5 and type as Hang up and click on ADD button This completes the IVR Click on Create and then press SAVE ALL tab to save this IVR 4 2 Voi
42. nable recording for extension for which you want to record voice packets 3 9 Network Services By clicking on the SETUP gt Network Services link on the top navigation of the IP PRI FXS BRI PBX menu we reach this section SIP Port The local listening UDP port for SIP messages By default 5060 RTP Port Range IP PRI FXS BRI PBX will start listening for media transfer on ports 16001 to 17000 Make sure you configure this dynamic range of ports on your NAT Router When the IP PRI FXS BRI PBX is behind a NAT and the NAT is configured to do port forwarding with above mentioned port range for UDP ports UDPTL Port Range By default port range is 17000 to 18000 and it is used for T 38 FAX relay MEGA P BX Fri 26 Apr 2013 15 58 21 e Welcome Administrator A Logout Network Services SIP Media Port SIP Port RTF Por Range LIOPTL Fart Range Click on APPLY button followed by SAVE ALL button to update the configuration changes 3 10 Date Time Configuration By clicking on the SETUP gt Date Time Configuration link on the top navigation of the IP PRI FXS BRI PBX menu we reach this section Time Zone Select the correct time zone for the location where the IP PRI FXS BRI PBX is installed using the Time Zone dropdown box Manual Configuration Input the proper date and time NTP URI or IP address of the NTP Network Time Protocol server which will be used by the phone to synchronize the date and time For Eg pool ntp o
43. nformation about other extensions to a phone connected to the same PBX to inform the status By default BLF Support is enabled This feature is used by a receptionist or secretary for routing incoming calls 55 User manual V2 0 www cem solutions net 9 5 Hard Reset A reset button is provided in the back panel of IP PRI FXS BRI PBX This will hard reset the IP PRI FXS BRI PBX Press and hold the red button for 5 6 seconds so that the IP PRI FXS BRI PBX will reset to factory settings 9 6 Memory Card Handling When handling a memory card do so without touching the contacts on its edge Make sure the card faces the correct direction if you are inserting it into IP PRI FXS BRI PBX memory card slot Never force it into the slot If it fails to insert into the slot fairly effortlessiy make sure it s facing the right direction Power off IP PRI FXS BRI PBX before inserting or removing memory card 10 IP Phones configuration required for IP PRI FXS BRI PBX Interoperability 10 1 X Lite Configurations Right Click on X Lite gt SIP Account Settings gt Select Property of SIP Account 56 User manual V2 0 www cem solutions net gt Presence gt Refresh Interval gt 60 sec gt Advanced gt Reregister every gt 60 sec If you have difficulty establishing a connection with the IP PRI FXS BRI PBX give STUN Server gt Topology gt STUN Server gt Use Specified Server gt STUN Server IP Address 10
44. nstion Range From to Choose Date Range Fram ES to Choose Number of CDR Records E GENERATE CDR Upload History EXPORT Sh PRINT Start Time Call Direction Caller Callee Duration Status ovner Hangup Cause Link lid 6 2 SIP Trunk Status Navigation STATUS gt SIP TRUNK STATUS this is where you find the status of SIP Trunk Status ALLO COME P P BX Tue 16 Apr 2013 08 25 35 SETUP E ADVANCED K TOOLS ET STATUS SAVE A 1 Welcome Administrator 0 Logout SIP Trunk Status Ti Refresh Voip Trunk Status Ho Provider Username Registration Interval Status 1 192 169 0 109 5060 2017 120 Request Sent f a 1 Hi 10 47 User manual V2 0 www cem solutions net 6 3 SIP Station Status Navigation STATUS gt SIP STATION STATUS this is where you can find the SIP Station status MEGA P BX Fri 26 Apr 201 3 17 23 09 we boone Adrninistrator L ogot SS Refresh IP gt Status 192 168 0 1 52 T Registered CUinspecifieds EP Registration failed CUnspecitied ED Registration failed Unspecified EP Registration failed Uns pe c ifie dj WR Registration failed CKUnspecifieds EP Registration failed Unspecified E Registration failed Unspecitfied Ge Fegistration failed Unspecified WR Fegistration failed Clinspecif ied E Feoistration failed ard DND Hh kW HN a 6 4 Current Calls Conferences Navigation STATUS gt Current Calls C
45. nt GE KO e Ee 48 6O Edel E 48 SSE LO ee ee ee ee 49 br NET 49 NNN 49 Neel HE A LOO erena E EEN EE 49 110 gt E EE en 50 oe VOCO N a ee ee 51 IA Ee e E 52 BAG Al BACK ee eier eines 52 NTN 53 9 Managing amp Handling IP PRI FXS BRI PBX Features 54 VATN 55 GR E een 55 ROA OIG eV s Cc seroeasesctnca ce nnnncaceteadaeeuatncsccunscazecnmdertuniecastonsuea caubtacestuandacimacnderrucertuaasenr 55 9 4 BLF Busy Lamp Field Gupport ccc eccccssecssscccsssecsssecesseecssseceseeseseeeesseecsseeeesseeseeeseaeesegs 55 G e 21 0 SEE EE NE EE EE 56 ONS IOC le a EEE EEE 56 107 LEAN 56 10 2 SNOM IP Phone Consulaire nennen 57 11 Appendix A Glossary TN 57 User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Introduction 1 Introduction Thank you for purchasing the CEM Solutions IP PRI FXS BRI PBX a SIP based affordable feature rich converging communication platform designed to meet the communication requirements for small to medium sized enterprises The IP PRI FXS BRI PBX provides the cutting edge IP based communications that businesses demand while leveraging existing infrastructure and providing a smooth transition into IP telephony Based on open standard SIP the IP PRI FXS BRI PBX can easily integrate into and interoperate with other components of your existing communications network while providing a rich set of features to reduce costs and increase productivity The IP PRI FXS BRI PBX also includes an Setup w
46. number of the SIP extension which is to be mapped with the DID numbers and click on Map Click on the Create followed by Save all button to update in configuration Create DID Range DID Range 1122334 Ta 1122338 Extensions 1000 se 11 22334 1 000 REA TE TAJ EL 3 5 3 Delete DID Range By clicking on the SETUP gt DID Routing gt Delete DID Range Extensions link on the left hand side IP PRI FXS BRI PBX menu we reach this section Here you can enter the range of DID and Click on Delete button It will delete DID route associated with respective DID s Delete DID Range DID Range 11223235 To 11122338 DELETE CANCEL 3 6 Dial Out Rules One of the tricky concepts while configuring IP PRI FXS BRI PBX is learning how to create good outbound routing rules A primary usage of outbound routing rules that has been common for many years is least cost routing With traditional PBX systems we might have used least cost routing to pick one provider for local calls another for in state calls and yet another for out of state calls In some cases this is still a valid usage of outbound routing rules With a modern PBX such as Asterisk there are many reasons to set up different outbound rules e Send 999 911 611 calls to an analog line to ensure that emergency calls go out through the analog lines e Use a different provider for international calls for cost savings We can use VolP for our
47. onferences This is where you can find the active calls and current conference status ALLOWCOMS MA EGA P BX Fri 26 Apr 2013 17 25 04 dh SETUP TOOLS EI STATUS welcome Administrator Current Calls Conferences e Refresh Current Calls Ho Caller Callee Recener Start Time Duration kb Fl 10 e Current Conferences Ho CallerID CallerIDName ConferencelD Duration L d gt 10 ze 6 5 Network Status Navigation STATUS gt Network Status This is where you can find the LAN and WAN ip address and MAC Addresses MEGA PBX dh Es SETUFPF Network Status Hostname E LAN IP Address WAM IP Address 192 168 113 1 192 165 0 354 LAN MAC Address MA AM MAC Address O0 1 FP 7 00 SE DE OG 1 Foo SE DF WOM Default Gatewanw 192 168 0 254 48 User manual V2 0 www cem solutions net 6 6 System Load The System Info tool displays a lot of useful information and statistics on our server such as IP address information Internal amp External Memory usage and system uptime Welcome Administrator t CAN IF 192 168 0 1 pl P 611 12 12 132 6 7 System Events Log You can view the System event log such as SIP and RTP messages which is useful for debugging 7 Save All Navigation SAVE ALL This is the button which you must press after adding editing deleting such things as Extensions Voice Files IVRs and modifying settings such as General Se
48. oup By default DefSIPtrunk DTMF Mode You can enable Disable the Email alerts on arrival of new voicemail amp MWI Features You can enable Disable NAT FAX and DID Routing NAT It should be check if the device is behind a NAT router Enable this option to avoid NAT Traversal issues Fax If it is checked then T 38 supported if unchecked only FAX pass through is supported DID Routing This field is used to route incoming calls when a DID Direct Inward Dialing 4 is used instead of the account ID It is very helpful when there are several DIDs related to the same static trunk provided by your SIP Trunk Service Provider Codec Configuration This field allows you to enable a Codec s according to your preference Click on SAVE button You can create new SIP Group Configuration by clicking CREATE 13 User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Setting up features 3 2 7 SIP Trunks This is where you can configure VolP Service provider Accounts The details of the Configuration page are as follows Account Name SIP service subscriber name which will be used for Caller ID display User Name User account information provided by VoIP service provider ITSP usually has the form of digit similar to phone number or actually a phone number Proxy Address IP address or Domain name provided by VoIP service provider By default port number will be 5060 Out Bound Proxy Address A proxy that receives requ
49. r IP Address IP address of the Radius Sever Server port Port number of the Accounting Radius server Password Shared password between radius Client and server Radius VSA Attrib To specify the Radius Vendor specfic attribute ID Applicable values CISCO DIGIUM Default value CISCO Radius Retry Count Value Integer value 1 to 10 Default value 2 sec Radius Retransmission Interval Value Integer Value 1to 10 Default 3 Radius Retransmission and radius retransmission interval is used if there is no response from the Radius server ALLO CORTS NA EGA P BX Fri 26 Apr 2013 16 40 38 ADVANCED TOOLS y EE eee CDR Settings Radius Configuration FTP Configuration C Enable Radius E Enable COR FTP Upload Server IP Address lal KI ef Server IP Address LI Server Port Serwer Port Fassword liser Mame Fassword Enable Secondary Radius Server IP Address ei Server Port ag SAVE amp UPLOAD CDR Upload History Password Schedule Radius YSA Attrib CISCO Frequency Radius Retry Count 32 Sec Radius Retransmission Interval 2 sec FTP Configuration This will allow you to configure the FTP server information and CDR upload scheduling 42 User manual V2 0 www cem solutions net Enable CDR FTP Upload Upon Enabling allows administrator to configure the Remote FTP server parameters Server IP Address IP address of the FTP server Server Port Ftp Serve
50. r Port Default 21 User name Username of Ftp Login Password password of Ftp Login FTP Upload Schedule This will allow you to configure the CDR upload scheduling by setting the Frequency of schedule Day and Time Frequency This field to schedule the FTP file upload We can schedule daily weekly and monthly Day We can Specify the day if the frequency weekly or date if the frequency monthly for the upload Time Field to set the time for uploading FTP records 43 User manual V2 0 www cem solutions net 5 Tools 5 1 System Diagnostics ALLO COMS M EGA P BX Fri 26 Apr 2013 16 43 27 dp EE RES a 2 EE m Welcome Administrator B Logout System Tool Settings Tools System Management Tasks Ping Test P PING Backup amp Recovery Back up and restore configuration recordings and voicemail Traceroute Test TRACEROUTE Firmware Upgrades Format SO Card FORMAT Need Reboot Einlesen ee Admin Account Options a Manage password email Ping Test It is used to check the packet loss and latency time from your SIP end client like IP Phone FXS gateways to check the quality of your network connections Enter the ip address of the IP Phone in your LAN and enter PING Button it will displays similar to like this Ping Informati orn FIMNG 1 92 1 65 0 1 52 TE byte s fror TE bytes Tro rnn 64 byte s fror TE bytes Tro rnm TE byte s fror TE bytes Tro rnrn 64 byte s fror 4 by
51. rg 29 User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Setting up features AL e CORNS NMA CGA P Bx Thu 09 May 2013 12 47 03 Welcome Administrator 1 Logot Date Time Configuration Date Time Configuration Timezone l MST O Manual Configuration Date os os 2012 mm Time ee gt NTP MTP Server l i SP ADD pool ntp org e CH DELETE 30 User manual V2 0 www cem solutions net 4 Advanced Settings 4 1 IVR What is an IVR An IVR is a pre recorded interactive operator defined by a sequence of actions that provides a customer with a better call experience An IVR can be chained with other IVR s creating a multi level IVR system Let s take a look at a typical voice menu system for a small company 4 1 1 Create New IVR By clicking on the ADVANCED gt IVR gt Create a New IVR link on the left side navigation of the IP PRI FXS BRI PBX menu we reach this section To create a new IVR enter a Name and create the Sequence the sequential order of events triggered by an IVR When done click the Create IVR button There are different types of Sequences Ring Ring for selected number of seconds and Answer the call Allow to Dial Local Extension Plays any selected Voice File and waits for user to enter the local Extension Directory Play Announcement Plays voice file with key press and performs key press action defined when creating a Voice Fi
52. s Configure Email delivery Enable Voicemail vveb A Enable Message Waiting Indication Call Park Settings Callback Settings Parking Callback Prefix Mumber of slots Retry Options Fax Settings attempts 10 i EI c Interval 30 Fax To Email Format POF Customized Messages Call Parking Settings il User manual V2 0 www cem solutions net Parking Using this feature code you can park the number of calls By Default the Feature code is 700 i e park a caller by dialing 700 by using transfer button on your phone and will announce parked number 701 Parked Using this feature code you can retrieve the parked calls By Default the Feature code is 701 To retrieve the call the user can go to any phone in the group and dial the parked number 701 Then call will be retrieved and connects to the retrieved user Number of Slots number of calls you can be parked Time Out Time to lift the call which has parked If this time is over then call will ring back the same extension from where it has parked FAX Settings Specify the format to receive the FAX by email either PDF or TIFF format 39 Voicemail Options Enable Disable Voicemail email alerts for new voicemail MWI Call Back Settings 1 Callback prefix Prefix number to initiate the callback Default Value 4 Eg If you want to make call back between your phone and remote party 2002 dial 42002 from your phon
53. so configure various Codec s and can also prioritize the active Codec s using the up and down arrows Click on SAVE upon the configuration C Message warning indication Soe Hide cd UI weoicenmnail I Fam C Canl Gyeue s C Conference Lo Callback LI MAT C Subscriber C Canl PickUp CE call Park DTMF AUTO Coderc Configuration Awa UU oe SI ES G F 2 Le TE TD TE Settings 17 User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Setting up features Configuring our First SIP Client With our extension created we now need to configure a device to talk to IP PRI FXS BRI PBX Any SIP device will do but for a quick test we will configure Counter path s http counterpath com X Lite Soft Phone The first time we run X Lite it will open up the SIP Proxy settings for us to enter the server information Using our server and extension information configure X Lite as follows leaving any unmentioned options at their defaults _ Feature Corfiguratioin Enabled Yes Display Name Any Name Username Extension Number Password Extension Secret Authorization user name Extension Number Domain IP Address of IP PRI FXS BRI PBX Once we have all the options set close the windows and X Lite will attempt to connect to our server If everything is set properly X Lite will tell us that we are logged in and display our extension number 3 3 1 Create Range Of Extensions Navig
54. tes Tro rnm HA byte s fror 4 bytes Tro rnrn m 2 0 1 S27 56 data bytes icmp seq O0 ttl 1 27 tirme 1 MERK Sedcd 1 ttl 1 27 tirme 1 ICrop seq eS ttl 1 27 tirne 1 MERK SeqHS s ttl 1 27 tirme 1 icme seq 4 ttl 1 27 tiime 1 MERK SeqH 5 ttl 1 27 tirme 1 ICrop seq 6 ttl 1 27 tirne 1 MERK Seq ttl 1 27 tirme 1 icmp Seq 8 ttl 1 27 tiime 1 ICrop Seq HF ttl 1 27 tirme 1 HOTT oo oO a i eye a at On on oh oh ih MMMMMMMMO eee 00000000000 D 0 G 0 00600 HMMMMMHMHM EE 000000000 1 1 1 1 1 1 1 1 1 1 D D D A A ac HN IIS 1 92 1 65 0 1 S2 ping statistics AO packets transrmnitted 10 packets received 0 packet loss roumd trip minagi as 1 071 Ord d ms Trace route Test It is used to determine the route taken by packets across an IP network 44 User manual V2 0 www cem solutions net TraceRoute Information traceroute to 192 165 0 152 192 165 0 1572 30 hops max 35 nate packets 1 u in ee en eE 2 rohan 192 165 0 152 1 063 ms 0 5397 ms 0 9877 Format SD Card This will allow you to completely erase all the contents in the SD card 5 2 Backup Recovery Navigation TOOLS gt Backup Recovery Here you can back up or Restore the IP PRI FXS BRI PBX Configurations 1 Backup Configuration Allows pou u to create a backup of the existing Configuration and Voice files of
55. the IP PRI FXS BRI 2 Restore Configuration Allow you to upload a backup file to the IP PRI FXS BRI PBX which is restored instantly MEGA P BX Tue 13 Aug 2013 14 57 54 A GE SETUP ADVANCED E STATUS SAVE A Welcome Administrator D Logout Backup Recovery amp Back up Recovery FT Configuration _ voice files Restore all the Configuration and voice filles Browse Mofile selected RESTORE or BACKUP 5 3 Upgrade Firmware The Firmware Upgrade page allows you to update the IP PRI FXS BRI PBX with the latest release available which can contain key updates added functionalities and bug fixes When a new release is available download it and save to your local PC Then browse for the file and click the Upload button Now your IP PRI FXS BRI PBX will display a Progress Screen and will prompt you when your IP PRI FXS BRI PBX is about to reboot Let your IP PRI FXS BRI PBX reboot and wait for the green LED s to come back on 45 User manual V2 0 www cem solutions net MEGA P BX Tue 13 Aug 2013 14 58 30 al SETUP Ef ADVANCED A Welcome Administrator I Logout Upgrade Firmware 7 Firmware Upgrade Current firmware version is 1 1 1 Choose the file path of new firmware Mo file selected G UPLOAD Meed Reboot 5 4 Admin Account Options Navigation TOOLS gt Admin Account Options Here you can change the administrator password and Configure Admin Email Settings ALLO COM
56. tination NG 5 2 2013 11 39 46 AM 2002 2001 Completed LL CALLBACK 5 2 2013 11 38 44 AM 2001 2002 Completed Ro CALLBACK CALLBACK SANT 11 20 28 Ab 2001 099451 226258 EN Failed Ya CALLBACK Ia a 1 1 he NM 8 5 Conference By clicking on the Conference link on the Top navigation of the IP PRI FXS BRI PBX menu we reach this section Login Details Conference ID Enter the conference room ID Admin PIN Enter the Admin PIN ALLO COM M E G A P BX Thu 02 May 2013 12 07 55 SETTINGS Ed VOICEMAIL BE CALL LOGS Cl CALLBACK CONFER Welcome 2004 3 Logout User Conference Login Details CONFERENCE ID 4494 53 User manual V2 0 www cem solutions net Failed No Live Conference Exist For This ID Once you log in to the User conference you manage that conference from WebGUI You can even invite the participants mute or kick out the participants from the conference room Manage Conferences Conference No 49909 Participants ws MUTE 3 NITE 9 Managing amp Handling IP PRI FXS BRI PBX Features 54 User manual V2 0 www cem solutions net 9 1 Call Forwarding Call forwarding Diverting is a telephony feature If your phone is unreachable out of service area or you do not wish to receive calls the incoming calls can be diverted to other phone numbers The Call Forward feature enables incoming calls to be redirected to any other telephone in the country Outgoing calls c
57. ttings VolP Accounts Network Settings DID Routing Firmware Upgrades and other System Settings MEGA P BX Fri 26 Apr 2013 18 10 40 E ADVANCED w TOOLS E STATUS SAVE ALL Welcome Administrator A Logout 8 Personal Web Login 49 User manual V2 0 www cem solutions net To log into the personal web portal for an extension Log into the IP PRI FXS BRI PBX Web GUI using The extension number as Login ID and SIP Authentication password Firmware wersion 1 0 1 Login IO IS sword After logging in the following page will display M EGA P BX Thu 02 May 2013 17 05 12 welcome 2001 Hello 2001 2001 lt 2001 gt You have 0 new voicemail messages View your Voi You have D missed calls view your Call Logs Your voicemail messages use 0 kb storage Settings Change password Emails Setup Call diverts Call forward wWoicemail T Access and Manage your voicemail here Call Logs gt Miew your call history Call Back To setup a call back Conference To setup a conference User can change the user settings access and manage Voicemails Call Logs Call Back and Conference Bridge 8 1 Settings Do Not Disturb The Do Not Disturb DND feature is great for phones that do not have a DND function on the phone itself This will simply reroute all inbound calls directly to our voicemail Enable call forwarding If you want to allow Follow me feature for your user extension check the Ena
58. update the configuration changes Search Range of Extensions 3 3 3 Create Extension Group You can enable disable Features like Voice mail FAX Call Pickup callback Call Park and so on 19 User manual V2 0 www cem solutions net IP PRI FXS BRI PBX Setting up features You can also configure various Codec s and can also prioritize the active Codec s using the up and down arrows By Default there is a Extension group called Default sip You can limit or enable PBX features for extensions by creating Extensions group Create Extension Group Click on Save button followed by Save all button to update the configuration changes 3 3 4 Manage Extension Group Administrator can edit or delete the Extension group in this configuration page Click on Save button if you have edited the Extension groups followed by Save All button to update the configuration changes 3 4 SIP Trunks 3 4 1 Add SIP Provider Navigation SETUP gt SIP Trunks gt Add a SIP Provider This is where you can configure VoIP Service provider Accounts The details of the Configuration page are as follows Account Name SIP service subscriber name which will be used for Caller ID display User Name User account information provided by VoIP service provider ITSP usually has the form of digit similar to phone number or actually a phone number Proxy Address IP address or Domain name provi
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