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Merchant User Manual

1. Activate shipping rates based on Order Amount Order Weight Create Zone Shipping Rate Amount Wise LKR Shipping Rate Weight Wise Kg Create zone list Zone List of cities Free Delivery Zone Colombo Dehiwala Mount Lavinia Kelaniya Sri Jayawardenapura Kotte Wattala Still confused Carefully follow the steps in the manual and you should be able to complete setting up this section with minimal trouble However if you are still finding things a little difficult to understand please contact the ShopBox support team by telephone or email and we would be happy to help explain the steps to you or answer any of your questions 34 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Setting up your Payment Options Payment options require setting up to designate the different types of payment you choose your store to accept Firstly access Payment Options under the Settings Tab You will be able to see the available payment options for your store this is based on your ShopBox package Visa MasterCard Internet Payment Gateway IPG 4 1 gt Visa Master Card Accept VISA or MasterCard Credit Card Payments using Sampath Bank secure payment gateway Select this option to make use of the Internet Payment Gateway IPG to accept VISA or MasterCard debit and credit card payments for your online store Bank Transfer Update your bank information to enable your custo
2. Control if this category can be viewed on your storefront e Visible O Hidden You can control whether you would like this category to be visible on your website immediately after Saving or save and keep it hidden for activation at a later time Categories will be visible by default so if you would like it to be hidden simply select the Hidden option prior to saving Saving Once done be sure to click to ensure the category is saved and can be accessed in the Categories panel Editing Categories If you ever wish to edit any of your categories visit the Category Panel in your dashboard and select the category you wish to edit by clicking on the appropriate category name 15 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 S sHoPpbox Adding a Product Products are displayed under relevant categories or featured on your home page Below is a screenshot of how products are displayed on one of our templates THE TOPPING W0 items Home individual Cupcakes The Six Pack Special Occasions Blog Contact Us Individual Cupcakes Try one Just do it Try one now Raspberry Delight Oreo Ahoy Chanel Baby The Flower LKR 140 00 LKR 130 00 LKR 200 00 LKR 150 00 Important If you have not created a category and or associated sub categories please complete that step prior to proceeding any further Start adding products Select Products Panel on the ShopBox dashboard and then Add Product Home
3. order confirmations The ShopBox platform has 2 email fields During initial setup these fields would be populated with the email address you provided during the registration process and can be edited to the email addresses you desire The Account Email address would be used to connect your account with ShopBox You will use this address to log in to your ShopBox merchant account and will receive any notifications regarding your store and account such as new orders from customers and reminders from ShopBox Your customers would not be able to see this email address and can be used solely for Store management tasks The Contact Email would be your public email address and would be displayed on your website under the Contact Us section as well as on invoices You would use this email for interacting with your customers You could use the same email address for both fields or use different email addresses for each to separate one area from the other It is entirely up to you Plan Details Plan Name Expiry Date Trial 28 June 2014 button can be clicked This is a summary of the plan you are currently signed up on The Mec if you wish to renew your plan when close to the expiry date Any days remaining on your plan would be carried over unless you are upgrading to a higher tiered plan 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Store Address Details Store address This address will app
4. and enter selling price Product Code SKU Barcode e g UPC ISBN OHMO001SPL 74720123974178 Cost Price Selling Price Discount on Selling Price Net Price 1000 750 00 Selecting a product for submission as a deal Products Only products with discounted pricing will appear on this list Please edit pricing from products panel Select Product Y Click on select product and all your products with discounts would be displayed Select the product you wish to submit to ShopBox Deals 42 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHOPbox Visibility and setting deal duration Visibility Control if this product can be viewed on Shopbox storefront Pending Y Set Start Date amp Time 21 June 2014 03 20 pm T Set End Date amp Time 02 July 2014 03 20 pm The visibility of the product is determined by the ShopBox Admin Team and will be visible on the deals section once approved You will be notified by email when a product has been approved or not Set the start date amp time and the end date amp time of the deal and click to submit the deal You would be able to view all your submitted deals from the Deals panel on the dashboard You would be notified by email if your deal has been approved or rejected Things to consider Once a deal has been submitted it cannot be edited submitted deals can only be deleted If the product attached to the submitted deal is
5. shopbox com categories You could add a title or use the same title as the page add a few keywords about this page and a short description of what the page is about The SEO URL would by default use the title you have given to your page And that s it All the information entered here would be used when generating your XML sitemap which would be submitted to the search engines Be sure to read the XML Sitemap submission section in this user manual or click the help button on the XML Sitemap Submission panel under Store Settings for more information 26 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHOPbox Visibility Visibility Control if this category can be viewed on your storefront Visible O Hidden You can control whether you would like this page to be visible on your website immediately after Saving or save and keep it hidden for activation at a later time Pages will be set to visible by default so if you would like it to be hidden simply select the Hidden option prior to saving Saving Once done be sure to click to ensure the page is saved and can be accessed in the Pages panel Editing Pages If you ever wish to edit any of your pages visit the Pages Panel in your dashboard and select the page you wish to edit by clicking on the appropriate page name 27 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Setting up Shipping Rates The
6. F4 Welcome Visible CF You would be able to view all your blog categories along with their visibility statuses Click on the Detail icon to edit each category 44 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 Sj sHOPbox To add a category click Blog Category Details Write a name and description for this category Fields marked are mandatory Title Search Engines Set up the handle This help define how this category shows up on search engines SEO URL http shopbox com blog category Visibility Control if this category can be viewed on your storefront e Visible Hidden Add your blog category title and decide on the visibility of this category Your blog categories are visible by default but if you wish to keep it hidden for the time being select the Hidden option prior to clicking the button Adding a blog post Click to open the Add blog post panel Write your blog post Give your blog post a title and add your content Fields marked are mandatory Title Content ANormaltexte Bold italic Underline 2 E Enter the details of your blog such as the title and content 45 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHOPbox Categories Categories can be used to group blog posts together Welcome v Tags Tags can be used to categorize blog posts Enter any number of tags separated by a comma Select the b
7. Generate variants based on the options above checkbox W Generate variants based on the options defined above Select which variants will be created Product Discount Net Variant Price Price Price SKU Optional Barcode Optional 1 Small w Medium W Large Quantity Weight Optional Main 0 0 o 0 0 0 0 After the variants are generated you may enter the Pricing details SKU Barcode Weight and quantity for each of your variants as seen in the screenshot above It is here that you would also be able to designate which would be the main variant to match some of the information entered in the earlier section If you have opted to track inventory for this product you would need to enter the quantity in stock of each variant in the Quantity fields of the respective variant Note It is important you generate all your variant options prior to saving as no new options can be added when returning to edit the product E g if you generated size variants only you will not be able to add any color variants if you return to edit the product after saving 20 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHOPbox Selecting a Category and Entering Product Tags Categories Categories can be used to group products together x Special Occasions By selecting a category you will place your product in an appropriate section of your online store Click on the text box to view all available c
8. If you have differently priced variants please enter the price for the main variant The individual variant prices will need to be input under the variants section Discounts on Selling Price If your product will be on discount you may input the value of the discount in this field to denote that this product is on discount with the net price displayed as shown in the example below Variants Please enter the discount as featured in your main variant Raspberry Delight LKR 256 86 150 00 Net price This will be calculated automatically and displayed to your customers It will normally be the same as the selling price unless a discount has been entered at which point it will display the difference between the selling price and the discount amount Taxes and Shipping Weight O Taxable Product Product Weight kg Tick this checkbox if this product is a taxable goods 0 This weight will be used to calculate shipping amount Taxable product Please select this checkbox only if you are required to collect taxes on this product It is the merchant s responsibility to determine whether any of their sales are liable for VAT or other taxes Please ensure that you have included the correct taxation figures under Taxes By default taxes would be calculated and added to the Total price of the product If you are already including tax in your displayed price you can change this option in the Taxes Panel found under store settings Produc
9. Products GET STARTED ANNOUNCEMENTS Tore Products Add Product _ Dashboard Manage your products from this panel All your products would be displayed here and specific products could be easily located by utilising the search function Orders Customers Filter Search Result Categories Products Product Name SKU t Coupons Gift Cards i Deals Add Featured Products Total no of products are 1 i Reports DESIGN STORE al Template a Template Settings View in Image Product Name SKU Price No of Variants Edit Store 16 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Product name and description Product details Write a name and description and provide a type and vendor to categorize this product Fields marked are mandatory Product Name Title The Hershey Describe your product A Normal text Bold falic Underline Chocolate cupcake filled and frosted with vanilla buttercream sprinkled with chocolate crumbs and mini chocolate chips Topped off with a chunky slab of Hershey chocolate Magic in your mouth This information of your product will be visible to your customers Complete additional information for your product Before continuing it is important to note that products could be added as a single item type E g a cupcake or could contain several options variants E g a T shirt can have several
10. Under Construction for your website visitors to keep them informed If you wish to remove the storefront password to allow public access just uncheck the Password Protect your storefront box or click the launch button you would find at the top of the dashboard page Saving Once done be sure to click to ensure the any changes would be saved 2014 ShopBox Pvt Ltd All rights reserved Sj sHOPbox User Manual v 1 0 Changing your Template Settings Adding a Slider Banner The sliders banners would be displayed on your home page The image below shows a website with an example slider banner which is located between the navigation bar and the featured products section LOGIN REGISTER Wo items Home Limited Editions Se nt rn RG a ar Featured Products r You could have a single banner or several rotating banners automatically changing between each one To add a slider banner click from the Template Settings panel 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Title and Description Create your slider Give your slider a title and add slider image Fields marked are mandatory Title Description You may add a title and a description to your banner which would appear overlaid on the image This is not mandatory and can be left blank if desired The image of the sample slider banner in the previous page shows the title towards the centre bottom of
11. access table to determine the permissions each user role would have access to The Staff Access settings panel would display a list of all the staff added and the roles they have been assigned To add a staff member click the button on the Staff Access settings panel First Name Last Name Email User Role Please choose the appropriate permission level using the comparison table below Administrator Manager Executive New Password Confirm New Password Enter the details of the staff member you wish to add and assign the role according to the permissions you wish to grant that staff member The permissions for each role can be seen on the table in the following page of this manual it is also located on the Add Staff Member page below the staff member details Note Your staff would be able to change their password from the Manage Profile tab located on the top right after they log in to their account Only Administrators and the Store Owner can change user roles and staff email addresses It should also be noted that the Store Owner s account cannot be deleted 57 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 Permissions for each role Dashboard Orders Customers Categories Products Coupons Deals Reports Templates Pages Blogs Web POS Store Details Terms Policies Google Analytics XML Sitemaps Payment Options Shipping Taxes Staff Acc
12. it easier for your customers to navigate your website Featured Image Select an image you would like to feature as the face of the category You could see your featured image as a thumbnail on the categories panel of your dashboard and it will be visible to your customers when they click the All Categories link from the footer section of your website To upload an image click and browse for the file you wish to upload from your device Note Only JPG and PNG file types are permitted Alt Text or Alternative Text is optional and will be shown in the event an image is unable to load due to a customer s slow internet connection for example 13 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Search Engines Optimising Search Engine results is not a mandatory requirement for your website but would certainly assist with getting your website discovered through online search engines search Engines Set up the page title meta description and handle These help define how this category shows up on search engines Page Title Max length 70 characters Meta Keyword Max length 160 characters Meta Description Max length 160 characters SEO URL http shopbox com categories You could add a title or use the same title as the category add a few keywords about this category and a short description which again could be the same as the category description The SEO URL would by default u
13. more information 22 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Visibility Visibility Control if this product can be viewed on your storefront EY Visible as of 2014 06 13 09 14 pm Set Publish Date amp Time 13 June 2014 09 14 pm You can control whether you would like this product to be visible on your website immediately after saving or save and keep it hidden for activation at a later time You could even select a date and time to automatically publish the product so that it can be visible to the public Products will be set to visible by default so if you would like it to be hidden simply select the Hidden option prior to saving Saving Once done be sure to click to ensure the product is saved and can be accessed in the Products panel success Productis added successfully Once you have saved your product you will see the Success banner as shown above Editing Products If you ever wish to edit any of your products visit the Product Panel in your dashboard and select the product you wish to edit Note As mentioned earlier no new variant options can be added during editing You would be required to delete all the variants and start the variants section over again Featured Products Once you have added your products you may opt to highlight a select number of products as Featured Your featured products will be prominently listed on your home pa
14. to the zone list on the right Zone Name International Zone 1 Saint Vincent andthe India Grenadines Maldives Samoa Singapore San Marino Thailand Sao Tome and EM Principe Saudi Arabia Senegal Serbia and Montenegro v Select Countries Note For international shipping there may be additional charges faced by your customers in the form of duty or import taxes This should be made clear to your customers in your shipping policy Editing your shipping rates You would always be able return and edit your shipping rates through the Shipping settings panel at any time Be sure to remember to update your rates if ever there is a change in delivery pricing from your courier agency 33 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 Sj sHoPbox Free shipping zones If you intend to offer free delivery for your customers place the cities for which free delivery would apply into a single zone If you intend to offer island wide free delivery group all cities into the single zone Do not set the shipping rate for this zone all deliveries to these cities would show up as free during checkout Offering free delivery may be a useful strategy to help increase your sales Zone Name Free Delivery Zone Ambalangoda Colombo Ampara Dehiwala Mount Lavinia Anuradhapura Kelaniya Avissawella Sri Jayawardenapura Badulla Kotte Balangoda Wattala Bandarawela Batticaloa Select Cities e
15. your site would immediately cease to be available and you would be redirected to the merchant login page with a Store Deleted confirmation message It is our regret to see you go and it would be appreciated if you could give us your reason for leaving by emailing us on feedback shopbox k We value your feedback and we hope it would assist us in improving to better serve our customers and clients 59 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Glossary Analytics A tool to help keep track of the visitors to your store This does not collect personal information about your visitors only aggregate information such as demographics and number of page site visits and the origins of those visits from which page they came This could help you formulate marketing plans or product strategies to improve sales Dashboard The back end control panels of your store The dashboard is where you would make changes to your store s appearance and settings as well as manage your products orders or your other day to day activities of your website Favicon A favicon is the icon of a website and is displayed on the page tab of the web browser IPG Internet Payment Gateway This is the secure system used to process online credit card payments and is supplied through a licensed banking institution Merchants Businesses trading in goods and or services for sale to customers SEO Search Engine Optimisation i
16. 0 Shipping Method Shipping Shipping FREE if Use coupon code Total LKR 1400 00 Apply For instances where tax has already been included in your displayed product price as shown in the second example above select the All taxes are included in my prices checkbox This means that the taxes have already been factored into your final product price To calculate the tax amount breakdown from your final pricing ShopBox would use the equation shown below Tax Rate X Price 1 Tax Rate Tax Note This equation is used to calculate the tax amount if taxes are already included in your displayed pricing of each of your products Saving Once done be sure to click to ensure that any changes are saved 53 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 Sj sHOPbox Using the Web POS feature The Web based Point of sales feature enables you to bring ShopBox into your physical store Use the Web POS feature as you would a cash register in your store Web POS enables you to record all your orders and inventory from your physical sales and print invoices to supply to customers The Web POS feature also enables you to track your product inventory in real time for both your online and store sales All you need is an internet enabled device like a laptop or a tablet to access the ShopBox dashboard Select the products Checkout Filter Search Result Product Name SKU Barcode Products gt LA All produ
17. 14 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 Useful Contacts Support E support shopbox k T 94 774 670 090 Enquiries Information E info shopbox k T 94 753 111 222 Feedback feedback shopbox I k Billing billing shopbox I k 61 SJ sHoPbox 2014 ShopBox Pvt Ltd All rights reserved
18. Payment Confirmation Review the order details and the total amount which is inclusive of taxes if any Any voucher code can be applied at the use coupon code section to adjust the total price amount Order Details Image Product Name Price Quantity Total LKR 500 00 1 LKR 500 00 F m LKR 1500 00 1 LKR 1500 00 Sub Total LKR 2000 00 Taxes 12 50 LKR 250 00 Total Payable Amount LKR 2250 00 ir Use coupon code Payment Mode Select Mode v ape Confirm amp Pay Select the desired payment mode and click to complete the transaction 55 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Payments are collected in cash cheque or if already obtained from your financial institution via a separate card swipe machine It should be noted that IPG payments cannot be performed using the Web POS feature and are only for purchases made by your customers online through your store website Printing Invoices After confirming and paying the invoice for the order would be produced The invoice would contain all the order and customer details if any along with the store details To print the invoice click the amp Print Order button 56 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Adding Staff Access Manage staff access by assigning permissions to your staff to determine the different areas of the platform they should have access to Use the staff
19. S SHOPbox USER MANUAL Version 1 0 07 14 User Manual v 1 0 SJ sHoPbox Contents ET Lyte S ar e en enn ee E AE EOE 2 Setting up your Store Details 4 Changing your Template Settings 9 Adding a Slider Banner 9 Setting up your Categories 12 Adding a Product 16 Adding a Pag ecciesie agar EEE ERDA RE 25 Setting up Shipping ACCS scsi cs cesssiesecessvniesensstenepescpeneaniestnesteasstndaiysioieisvixvelouslaceteieiveedureloesueet 28 Setting up your Payment Options 35 Managing Order Statuses cccccccccccccscccssccsssccsssccssecesecesssecessesssuecessesssuesssusessusenseseneess 37 Creating a Coupon Gift Code 40 Submitting a Deal iii 42 Managing your BIO aa ne enninnyeudoniinerseigareneinactuceieenteoeeneteneuwmetencieds 44 How to Link Google Analytics with your Website 0 0 0 0 ccc cccecsseceseecsseessesesseeseeens 48 Generating a basic XML Sitemap 49 Managing Tax Rates and Settings 52 Using the WED POS feature 54 Adding Staff Access is 57 Deleting Your STOFR 1 5 2 deinenniennrnieseemnemeeniene 59 OOS SAE REZ 60 Usera Conta CES ee ERENER 61 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Getting Started After verifying your email and you log back in to your account you will be met by the dashboard displaying the Get Started panel This guide will assist you in setting up your store as a first time user of the ShopBox platform Below is a breakdown of
20. SJ sHoPbox Yahoo This used to be managed through Yahoo Site explorer however with the completion of algorithmic transition from Yahoo to Bing now Yahoo Search has merged Site Explorer into Bing Webmaster Tools Webmasters should now be using the Bing Webmaster Tools to ensure that their websites continue to get high quality organic search traffic from Bing and Yahoo Follow the same steps as Bing 50 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ shopbox 51 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 S sHOPbox Managing Tax Rates and Settings Home Store Setting Taxes GET STARTED TT ANNOUNCEMENTS STORE SETTINGS Tax Rates A list of all the tax rates for the countries you ship to Store Details 4 Store Terms amp Policies Destination Country Tax Rate Sub Regions al Googie Analytics Setup Sri Lanka 12 00 61 regions a XML Sitemap Submission x Rest of World 0 00 0 regions e Payment Options g Shipping A Tax settings fe Taxes Change the way Shopbox calculates taxes on your store Staff Access Include taxes in prices Tax Rate X Price Go Back To Dashboard If the checkbox below is selected all taxes will be calculated using this formula Tax _ Example Rs 1 00 at 20 VAT will be 1 Tax Rate Rs 0 17 rounded View Your Store All taxes are included in my prices Certain products you offer for sale may be l
21. Sitemap Submission panel under Store Settings for more information 46 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Visibility Control if this product can be viewed on your storefront e Visible as of 2014 06 24 05 09 pm Hidden Set Publish Date amp Time 24 June 2014 05 09 pm You can control whether you would like this blog post to be visible on your website immediately after saving or save and keep it hidden for activation at a later time You could even select a date and time to automatically publish the post to the public Posts will be set to visible by default so if you would like it to be hidden simply select the Hidden option prior to saving Once done be sure to click to ensure the post is saved and can be accessed in the Blogs panel 47 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 Sj sHOPbox How to Link Google Analytics with your Website Google Analytics Google Analytics is a tool provided by Google and can be used by websites for learning about your site audience by tracking the number of visitors to your store from where those visits are coming from and also what sorts of devices they are using Such information is critical in helping you formulate an effective marketing plan and may help save you money on marketing expenses by showing you which channels you should focus on primarily For more information on Google Analytics visit www go
22. ategories or start typing to search for specific categories Select a category by clicking on it You can feature the same product in several categories of your store by selecting multiple categories Note If you have not created a specific category beforehand you will need to create that category from the Categories Panel before proceeding You could save your product at this point without entering a category click save on the bottom of the page and return to edit the product after you have created the specific category to enter it into this section Your product would not be displayed on your storefront until a category has been selected Tags Tags can be used to search your product at your store Cupcake Cakes x Cake x Chocolate x Chocolate Chip x Baked Py 4 ma hes ttles Little s Tags key words are useful to help customers locate certain items when they search your website To add a tag simply type the word or words and hit enter Product Photos The importance of selecting good pictures cannot be understated in presenting your products to your clients Product Photos Upload multiple photos of this product Choose image Image Main Alt Delete E 8 z 21 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox To upload an image click and browse for the file you wish to upload from your device Note Only JPG and PNG file types can be uploaded You may upload
23. can set a limit on the number of uses for the code or check the No Limit box to allow unlimited use of the code Defining the type value of the discount or voucher You will be able to select whether you want a fixed amount in LKR or a percentage to be taken off the final bill of the order You will even be able to specify whether the coupon would only apply for orders above a certain amount Coupons would be required to have an expiration date and by default the system would display the present date of the day the coupon is generated Discount type Select whether you would like a fixed amount or percentage discount then specify the value You also have the option to apply the discount only for purchases over a certain amount LKR K LKR 500 0 Take off on orders over Set Expiry Date amp Time 21 June 2014 FA 40 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox In the example shown above a coupon for a LKR 500 voucher gift card is being created The fixed LKR amount field is selected and a value of LKR 500 set to be taken off for orders of any value orders over the value of zero LKR The expiry of this coupon has been set to the 21 of June 2014 Saving Once done be sure to click to ensure the coupon is saved and can be viewed in the Coupons Gift Card panel The coupon code can be posted on media or marketing material or even emailed to customers and they would need to apply the
24. code during the checkout process Note When customers apply a voucher or gift card to their orders the value of the order cannot be lower than the value of the voucher For example if a customer has an order total of LKR 400 they would not be able to apply a voucher of value LKR 500 41 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Submitting a Deal Deals can be submitted to the ShopBox deals section for approval Any deals which we feel are worthy of being featured in our Deals section would be approved and it won t cost you a thing Prerequisites for submitting a deal for approval To submit a deal your product should already be designated as discounted on your store This can be done by adding a discount on the selling price of the product from the products panel as shown in the screenshot below Note Before proceeding it is recommended to add a deal as an entirely separate product in the product panel That is to say if you have an existing product temporarily on discount and you wish add that to the deals section it would be advisable to submit it as an entirely separate and newly created product with a unique SKU while setting the usual full priced product to hidden if you wish This would help separate the amount of stock you would like to have available for the period of the deal and be displayed separately for your records Product Code amp Price Define product code number
25. cts would be displayed in the POS system It is possible to search for specific products using the available search function To add an item to the shopping cart select the desired product to open the product page and select add to cart On the top right you will see the amount of items present in the cart If you wish to clear the cart just click the trash button situated next to the items in your cart notification Items in your Cart amp When you have completed selecting the products click to proceed 54 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 Sj sHOPbox Selecting a customer The next page would show the items in your cart and the subtotal amount Before proceeding you would be required to select the relevant customer tab i e Select a registered customer from your customer database enter details of a new customer or proceed with checkout as an anonymous walk in customer These details are required for the invoice receipt and order records Items in your Cart Trash y Registered Customers New Customer Walk in Customer Image Product Price Qty Total Select or search for a customer already LKR LKR 500 00 1 registered with your store eas Select Customer Proceed to Checkout LKR i LKR 1500 00 1500 00 Ep H Subtotal LKR 2000 00 Continue Shopping After you enter select the customer details click to proceed to the next checkout stage Order Review amp
26. cy Refund Policy and Terms and Conditions NERS Set up Delivery Options Panel is Select your stores Checkout Options displayed gt View Your Store Launch Store al Template Settings Blogs Storefront passwo o rd protection It should be noted that adjacent to your store URL you will find within parenthesis Password Protected and a Launch Store button As shown in below Store URL http samplestore shopbox lk Password Protected Mganch Store The Password protection is enabled by default for all new registrations to prevent public access to your website during the construction process of your store To view your store front you would need to enter a password when you access your store URL Your password is automatically generated and can be viewed or changed by clicking ESN EAREN When you are ready you may click the button to remove the password protection and allow public access to your store 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Using the Get Started Guide It is recommended to follow the Get Started guide to assist you through the steps of setting up your store Each step contains a link to the relevant panels on the dashboard which will open in a new tab window when clicked After you set up and familiarise yourself with the basic tasks of the get started guide you will be able to select the Fine Tune Your Site tab situated on the guide to take y
27. eady to continue with this step The courier would determine the rates for shipping products of varying weights prices and destinations We would need to enter those rates in order to automatically determine the shipping costs when a customer is ordering a product for delivery 4 My store will deliver within Sri Lankan i For Sri Lanka Shipping Rates Activate shipping rates based on Order Amount Order Weight Create Zone Shipping Rate Amount Wise LKR Shipping Rate Weight Wise Kg Create zone list Zone List of cities My store will deliver internationally L ou have export license o hen tick ti yu ave Ne Der y A y ei Ne FN ts Firstly you would need to check the shipping rates document to determine whether the shipper is charging by weight or by amount total price of order and select the appropriate option Select Criteria Shipping rates based on Order Amount Shipping rates based on Order Weight You would then be required to create your delivery zones Zones consist of the cities locations which fall under the same delivery rates Create Zone Shipping Rate Amount Wise LKR Shipping Rate Weight Wise Kg Create zone list Zone List of cities 30 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Click on the button to create a zone and list which cities would belong to that zone Select the cities from the left panel to add to the zone
28. ear on your invoices and will be used to calculate your shipping rates Phone 94 Street City Postal Zip Code Country Province Sri Lanka Y Store Operating Hours Enter the contact details of your store This is required for displaying on your invoices and will also be displayed in the Contact Us section of your store If you have a physical storefront you could enter your operating hours or leave it blank Social Media Accounts Social Accounts Set up social accounts for the store Facebook f Twitter y Google Plus a Youtube te Tr Pinterest Q Instagram Flickr Enter the URLs of your social media pages into their respective fields These would show up on the footer of your website so that your customers can follow you across all the differet types of social media accounts Follow Us fr D ZT 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Search Engines Optimising your search engine results is not a mandatory requirement for your website but would certainly assist with getting your website discovered through online search engines search Engines Set up the page title meta description and handle These help define how this category shows up on search engines Homepage title Max length 70 characters Homepage meta keywords Max length 160 characters Homepage meta description Max length 160 characters You could add a title for yo
29. edited in any way the deal would be removed from the ShopBox deals section automatically and with immediate effect without any notification You would still be able to re submit the deal which would need to be approved again before appearing on the ShopBox Deals page 43 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Managing your Blog Blogs are useful for engaging with your customers and to share advice or to discuss about new products offerings Activating your blog The blog feature is a very handy tool to communicate news or your views with your customers and followers but if blogging doesn t suit you we provide the option to leave it off your website Blog You can activate your blog on the storefront by checking the box below C Activate your blog Check the box to activate the blog feature to be displayed on your website and click to enable the blog section to be visible on your storefront Managing a blog category A blog category is useful for organising your blogs and would be displayed on a panel in the Blog section of your store You can add blogs to the relevant categories and your customers or followers could click on the relevant categories to view the blog posts linked to them Click on MATE NN from the Blogs Panel to edit and add categories Blog Categories Category Name Status Detail New Additions Visible CF Inspiration Visible Ey The Second Visible Fj The First Visible
30. el For example if you would like to locate orders which are pending shipment you could select pending under delivery status and click search Filter Search Result Order No Date Range Payment Mode All Y Delivery Status Payment Status Delivery Mode All Y All Y Pending Order Status All Y Y Search Total no of orders are 12 To view manage an order click on the corresponding order number All the details regarding the order are displayed in the order page Updating order statuses Managing your orders involve updating statuses which are necessary for automated email messages to be generated and sent to the customers and the shipping agency and it will also be required for accounting and reporting purposes Payment status Payment Status Update payment status of orders Only IPG payment statuses are updated automatically Payment Mode Payment Status Cash On Delivery Y Pending Y Payments are recorded from every transaction and in order to help keep track of payments from all the different payment options a payment status setting has been provided This helps record all the different statuses a merchant is likely to encounter from any commercial transaction 37 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox The statuses would reflect accounting reports and also generate email notifications to be sent to customers if transactions were successful Following is a ru
31. er you would be able to view the progress from your status bar Do not navigate away from the page while the upload is in progress Uploading 73 Please note that logos should be in either JPG or PNG file formats only A favicon is the icon for your website and is displayed on the page tab of your browser For example as you can see circled in red below you will find the favicon for the ShopBox dashboard which is a tiny version of the ShopBox Logo Esh opBox x F us u gt C ff O www shopbox lk myaccount store details pl Initially your website would by default have the ShopBox favicon set but you can easily upload your own to give your website a personal touch 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Most web browsers can only display favicons in the ICO file format and can usually support resolutions of no more than 32 pixels by 32 pixels If you do not already have a favicon within these criteria you could at your own risk use one of the many available free favicon generators which can be searched online and would normally take no more than a couple of minutes to create Uploading the favicon would be the same process as uploading the logo Be sure to when the file has been selected Account amp Contact Emails Account email Contact email Email used for shopbox to contact you about your account Your customers will see this when you email them e g
32. ess Setup Email Accounts Invoice Status Billing Details Upgrade Plans Website Status Administrator 58 Manager Sj sHOPbox Executive 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Deleting Your Store Deleting your store would mean a complete and permanent deactivation of your store which includes the removal of your store from the public domain including all of the content reports and your store s URL Once action is performed it cannot be reversed As this is a permanent action you may want to first talk to us about your reasons for leaving and we shall see if we may a solution in place for the issues you might be facing with our platform Contact us via email on feedback shopbox I k or call us on 94 774 670 090 Delete Store button located on the bottom of the Store Settings panel which will then prompt you to confirm this If you are sure you would like to proceed with deleting your store click the action by entering your account password prior to proceeding Delete Store Are you sure that you want to delete your store with ShopBox Once you will press delete store button you will never able to access your store And your store domain will be publicly free to other users to create store Fields marked are mandatory Enter your administrative password and press Delete Store button x Cancel i Delete Store Once you enter your password press the button and
33. ge as shown in the following screenshot 23 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 Sj shopbox p THE TOPPING Search keyword Q Fy items Home incividus Cupcakes The Six Pack Specisi Occasions 5log Contact Us The Hershey The Flower Chanel Bsby LKR 150 00 LKR 150 00 LKR 200 00 To feature a product select the button from the Products Panel By clicking on the respective products you can set remove products as being featured Be sure to click the button to save any changes to your featured products Add Featured Products Products Select products from list to set as featured products Oreo Ahoy SKU 005 Chanel Baby SKU Raspberry Delight 003 SKU 006 The Flower SKU 002 Wedding Cupcakes The Hershey SKU SKU q gt 001 24 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Adding a Page Home FAQs FAQs A page is useful for adding further details about your store The pages would be listed on the footer section of your website under Information as shown below Information Policies My Account Payment Method About Us Refund Policy Login BANK cop FAQs Disclaimer Register Press Privacy Policy My Account Follow Us Cancellation Policy RER ENT Shipping Policy fy MP Qt Shopbox Theme 2014 Ecommerce Store By Shopbox Pages should be related to letting your customers know more about your store Examples of pages wo
34. iable for taxes It is the responsibility of each merchant to determine whether or not they are liable to collect government taxes for their products Any products which are taxable will need to be designated as a taxable product from the respective product page as shown below Taxes and Shipping Weight Taxable Product Product Weight kg Tick this checkbox if this product is a taxable goods 0 This weight will be used to calculate shipping amount This panel is available for you to adjust your tax rates as required Tax rates would be displayed on invoices along with the total tax amount Currently tax rates can only be adjusted for Sri Lanka Taxes can be calculated in one of two ways Taxes can be calculated as a percentage of the final bill amount or taxes could already be included in the pricing Examples of both methods are shown below with the first image showing taxes added on to the item price and the following example showing tax already included in the pricing Your Cart Billing amp Shipping D Payment Confirmation Item Description Quantity Price Total Sub Total LKR 1400 00 med 1 LKR 1400 00 LKR 1400 00 Tax 12 00 LKR 168 00 Shipping Method Shipping Shipping FREE if Use coupon code Total LKR 1568 00 Apply 52 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHOPbox Item Description Quantity Price Total Sub Total LKR 1250 00 na 1 LKR 1400 00 LKR 1400 00 Tax 12 00 LKR 150 0
35. ight wise to enter the values for this rate EE For Sri Lanka Shipping Rates Activate shipping rates based on Order Amount Order Weight Create Zone Shipping Rate Amount Wise LKR Shipping Rate Weight Wise Kg Zone Weight Range Shipping Rates Delete From To Save Shipping Rates Then set the different rates for each zone by entering the rate for their respective weight range as shown below Please note that if you would have several delivery zones you would need to set the rates for each weight range within the respective zones Create Zone Shipping Rate Amount Wise LKR Shipping Rate Weight Wise Kg Zone Weight Range Shipping Rates Delete From To Zone 1 v 0 0 5 100 Zone 1 v 0 6 15 250 Zone 1 v 1 6 5 i 500 Save Shipping Rates 32 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox After you set the rates be sure to click Note Ensure that the weights are added for each product in the Products panel to ensure correct shipping rates will be calculated and displayed as shown below Taxes and Shipping Weight Tick this checkbox if this product is a taxable goods This weight will be used to calculate shipping amount For international shipping the setting up of rates would be exactly the same as the steps outlined above apart from the list of countries instead of cities Create zone now Select the countries from the left panel to add
36. list on the right panel and be sure to click Save For example if shipping to Colombo Wattala Kelaniya and Dehiwala Mt Lavinia and Kotte are the same rates group them into a single zone and so on for the other cities within your delivery range Create zone now Select the cities from the left panel to add to the zone list on the right Zone Name Zone 1 Colombo ne Dehiwala Mount Lavinia Panadura Peli d Kelaniya ellyagoda Sri Jayawardenapura Point Pedro lt gt Kotte Puttalam Waittala Ratnapura Sigiriya I Talawakele Select Cities Note Undesignated cities would mean shipping would not be available to those locations and your customers would not be able to select them during the checkout process as shown below 123 Example Street Country Sri Lanka City Colombo Select City Colombo Dehiwala Mount Lavinia Kelaniya Sri Jayawardenapura Kotte Wattala Province Western Y Zip 31 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 Sj sHOPbox To enter the rates for each zone select the appropriate shipping rate tab i e either to calculate shipping by the total price of the order amount wise or by the weight of the order weight wise depending on which rate you selected to activate In the example shown below the user decided to activate the shipping rate based on order weight so the user would then need to select the shipping rate tab we
37. log category to place the blog post under and enter a few tags to assist any searches performed Featured Image Only one image per post can be added The image would appear on the top of the post Please upload blog image of standard size 620px X 350px Select an image which would appear on the top of the blog post Alt Text or Alternative Text is optional and will be shown in the event an image is unable to load due to a customer s slow internet connection for example search Engines Set up the page title meta description and handle These help define how this product shows up on search engines Page Title Max length 70 characters Meta Keyword Max length 160 characters Meta Description Max length 160 characters SEO URL http samplestore shopbox k blogs Optimising search engine results is not a mandatory requirement for your website but could certainly assist with getting your website discovered noticed through online search engines You could add a title or use the same title as the blog post add a few keywords about this blog and a short description of what the blog article is about The SEO URL would by default use the title you have given to your blog All the information entered here would be used when generating your XML sitemap which would have to be submitted to the search engines Be sure to read the XML Sitemap submission section in this user manual or click the help button on the XML
38. mers to pay you directly to your bank account Please ensure that this information is complete and includes all the details necessary for your customers to deposit or transfer the payment to your account Vv Bank Transfer Deposit Provide customers with instructions to pay outside of your web Cm store through bank transfer Bank Transfer Payment instructions displayed on the thank you page after the customer has completed their order Deposit to following account at Example Bank A C Name Store Name A C 1234567890 Branch Example Please enter order details in description Once you are satisfied with the information you may click Activate This information will be visible to customers who opt to pay by Bank Transfer Deposit 35 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 S sHOPbox On completion of checkout your customers would be requested to email you a copy of the deposit transfer receipt along with the order details which you would then be able to use to confirm the receipt of the payment at your bank Cash On Delivery If selecting Cash on Delivery COD you may provide vital information to customers who opt to pay via this method Please ensure that your channel for delivery third party shipper supports this method of payment Add any instructions for your customers to note when utilising this payment method v Cash On Delivery COD Allow customers to make Cash on Delivery payme
39. n into any difficulty you will find Help buttons located on most panels which would take you to the relevant sections of this manual with detailed explainations and screenshots to help you understand what to do in no time 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ shopbox Setting up your Store Details Your store details contain the basic information about your store These details would be the first things that you would have to complete in the initial setting up process with certain details appearing across your store Store Name Store name This would be your official name for your store You would find this on your website as well as on invoices and any correspondence your store will have with customers and any third party service providers Note Following the registration process the store name would be auto filled with your URL This can be edited to your desired store name Uploading a Logo and a Favicon Store logo Store favicon Choose File No file chosen Choose File No file chosen Click save for upload Max Image Size 32px X 32px Upload a logo for your store This would appear on your website and your emails to customers Select the logo by clicking the Choose File button and browsing for the file on your local drives Once selected the upload process would only commence as soon as the button located on the bottom of the page is clicked Depending on your brows
40. n through of the different payment statuses and which processes they may affect Received The payment for the order has been received and accounted for by the merchant Setting this status sends a notification to the customer This status is also a criteria to finalising the order to receive an order status of Complete on your dashboard Failed Payment has failed to be received Pending Awaiting payment or confirmation of whether payment has been received Refund When the merchant returns the payment back to the customer Setting this status would inform the customer that a refund has been processed Chargeback This applies to credit card payments A chargeback is performed by the customer through their bank credit card company and is essentially a recall of their funds without prior engagement with the merchant This status would not initiate any action but is purely for accounting and records purposes only Note All payments made through the IPG Internet Payment Gateway would update the payment status automatically except for chargeback Cash on delivery and bank transfer payment methods should only be manually updated when receipt of payment has been confirmed Delivery Status Delivery Status Change the delivery status to automatically send out messages to the shipper customer Delivery Mode Delivery Status Shipping v Pending v Each stage would need to be updated manually Be sure to update statuses promptly to en
41. nes Friendly Set up the page meta title meta keywords and meta description These details will help to search engines for list your product Page Title Max length 70 characters Meta Keyword Max length 160 characters Meta Description Max length 160 characters SEO URL http samplestore shopbox k products Click and then copy and paste the sitemap into the search engine s webmaster tools Below you would find the links to a few popular search engine webmaster pages where you will need to upload the XML sitemap file once generated You would need to register for an account with each search engine which would usually be free Follow the instructions provided by the search engines carefully Please note that ShopBox is in no way affiliated with any of the search engines mentioned Google You will need a Google Webmasters account before you can submit your sitemap You can sign up sign in at http www google k webmasters For help submitting your sitemap to Google please visit the following URL https support google com webmasters answer 183669 hl en Bing You will need a Bing Webmasters Tools account before you can submit your sitemap You can sign up sign in at http www bing com toolbox webmaster For help submitting your sitemap to Bing please visit the following URL http www bing com webmaster help how to submit sitemaps 82a15bd4 49 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0
42. nts If using a third party shipper please make sure that they are able to facilitate this transaction Cash On Delivery COD Payment instructions displayed on the thank you page after the customer has completed their order Please be available to accept order and payment should be made to courier Deactivating payment options To deactivate any payment option select the corresponding Deactivate button Accept payments Choose a payment method s which your customers could use to make the payment for their orders W Bank Transfer Deposit Provide customers with instructions to pay outside of your web store through bank transfer Bank Transfer Payment instructions dis Bank Name Example Account No 123 123456 123 W a Cash On Delivery COD Allow customers to make Cash on Delivery payments If using a third party shipper please make sure that they are able to facilitate this transaction Cash On Delivery COD Payment instructions displaye Please pay the courier company in full and sign as acceptance of delivery payment 36 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Managing Order Statuses Whenever customers place an order on your website you will be notified immediately by email and all of your orders would be available on your Orders dashboard panel Specific orders could be located by refining the criteria on the search function available on the top of the pan
43. ogle com analytics or click the amp Login Account button which will take you to the Google Analytics website In order to use Google Analytics with your store you will need to sign up for an account on the Analytics web site Follow the instructions on the Google Analytics website Be sure to copy the supplied tracking code on completion Go back to your ShopBox Dashboard and paste the Google Analytics tracking code into the Google Analytics Code field as shown below and Google Analytics code Place your code from google here You will now be able to begin learning about your website audience by visiting your Google Analytics account or by using the Google Analytics app on your smartphone Please note that ShopBox is in no way affiliated with Google Inc and only allows linking your website to Google Analytics as a third party application 48 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Generating a basic XML Sitemap An XML Sitemap is a map of the different sections of your site generated in XML file format You would need to submit this file to the various search engines to optimize your store links in search results Before generating a sitemap you would need to enter search engine related data into your webpages You would have seen these sections when creating your each categories products webpages and your individual pages and would look similar to what is shown below search Engi
44. or your category Category details Write a name and description for this category Fields marked are mandatory Title Description c E ANormaltexty Bold italic Underline i Add a title and an optional description to your category The title would appear on the navigation bar as shown on the first image of this section and descriptions would be displayed on the category page 12 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Parent Category You could then choose to set the category as a parent main category or a sub category of a parent like shown in the first image If the category you are creating will be a parent main category select No Parent Parent Category Parent Category can be used to group category under a parent No Parent No Parent Galleries Monochrome Nature amp Landscapes Portraiture Wildlife help define how this category shows up on search engines Limited Editions Special Offers In the above image categories will be listed with the sub categories listed under their parent category prededed by a hyphen It should be noted that sub categories can only be created once a main category already exists To place a category under a parent simply select the parent category from the dropdown box Sub categories come in handy when trying to avoid overcrowding the navigation bar with too many category tabs and will also assist in making
45. ou through some of the more advanced albeit optional features of the platform which could help improve sales and your chances of achieving greater success in your business Get Started Fine Tune your Site Fine Tune your Site Marketing 1 Set up a discount coupon or gift card Great way to promote yourself by adding a customized coupon name and sharing it to your loyal clients via your social media 2 Set up a Deal Showcase a deal for free on the dedicated ShopBox deals page and let us promote your product 3 Set up your first Blog Showcase a deal for free on the dedicated ShopBox deals page and let us promote your product SE 1 Set up Google Analytics Get advanced analytics of who visits your site for how long what pages are being visited and optimize the best way to market to your segrerts by sere uo G Anar Note You will always be able to refer back to the Get Started guide by clicking the Get Started tab located on the top of dashboard panel as shown below SJ sHoPbox Store URL http samp GET STARTED Get Started tt ANNOUNCEMENTS STORE Welcome Thanks Dashboard You can manage your store Orders The get started panel will as Customers Following the initial log in all consecutive log ins will no longer direct you to the Get Started guide but will direct you instead to the Dashboard home panel which will display your recent orders and other notifications Help buttons If you ru
46. ox pictured below such as Contact us with your order number to arrange a pick up time and click Y Pick up from Store Pickup from Store Pick up instructions displayed on the checkout page if the customer selects pick up mode If you are offering shipping to your customer select Shipping by Shipping Agency where you would be required to enter the name of the shipper and the email address specified by the shipper to use when notifying them of a shipment ready to be dispatched and taken to your customer Click to save these details Ship by Shipping Agency Define shipper information and its shipping rates Shipper Name Shipper Email Next you would select where you would ship your products to locally or internationally D My store will deliver within Sri Lanka My store will deliver internationally lf you have export license only then tick this option To determine where you will be able to ship is your responsibility and whether you have an agreement with the courier to ship internationally It should also be noted that Sri Lanka may require licensing and fees when commercially shipping overseas so please refer to the relevant authorities for clarification 29 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 Sj sHoPbox Setting up shipping rates Your courier agency would have provided you with the rates for shipping your products Ensure you have that document r
47. pping statuses Order Status Check the status of order Incomplete A VOID status can be manually selected for complete orders which you may have to mark it as utilized This is used for orders involving events passes tickets where a ticket can be voided once used to gain access to a venue etc Just click the dropdown box and select the VOID order status Order Status Check the status of order Complete Order Status Complete Y erer Printing You can print an Order invoice using the MAMMYE button Saving Once done be sure to click to ensure the statuses are saved 39 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Creating a Coupon Gift Code Coupons or gift cards are very useful to attract customers to your store and ShopBox makes it easy for you to generate and manage your own codes You could use discount coupons to promote any special sales or even generate unique single use gift card codes to reward any of your loyal or special customers Discount details Create your discount code and specify the usage limit Coupon Code KSJJS8FOFRWV Generate Code Generate a coupon code by clicking the button or create a code of your own How many times can this discount be used No Limit Creating your codes a Generate God You could create a code of your own or generate a code by clicking the button to randomly generate your own unique code You
48. s a marketing tool which assists in optimising your website in search engine results This can be done using several methods to help get your website at the top of relevant searches Sitemaps and page tags may assist in optimising your website to reach the right individuals when they perform the relevant searches Shopping Cart An ecommerce feature which allows users to select items from an online store intended for eventual purchase Items are added to the cart by while browsing the products and when ready to proceed with the order the customer selects checkout Template A predefined layout of a website each with its distinctive settings options and designs URL This is the address or link a website or page The URL is seen on the browser address bar Variants or options are the different variations a single product may have such as sizes and colors For example products like shoes and clothes would have different sizes Web POS Web based Point of Sales A Point of Sales system records your transactions and sales to help keep track of inventory and earnings Web based means that the POS system is operated online via a web browser and in this case would be linked to your secure ShopBox account XML Sitemap The sitemap is the structure of your website which is saved in the XML file type when generated via ShopBox This file is then submitted to search engines to display a basic structure of your site in public search results 60 20
49. se the title you have given to your category And that s it All the information entered here would be used when generating your XML sitemap which would be submitted to the search engines Be sure to read the XML Sitemap submission section in this user manual or click the help button on the XML Sitemap Submission panel under store settings for more information Display Order You can control the order in which your categories appear The system has a numerical sortation order to determine which categories would appear on the navigation bar first Display Order Use the sort order function to determine the order at which your categories will be displayed on the navigation panel Sort Order 1 Enter a numerical value of one 1 to have a category appear first just after the Home tab and two 2 for another category to appear just after the first and so on The sortation order would even apply to sub categories It should be noted that the default value would be 1 for any category If left unchanged the categories would be sorted by the order at which the categories were created l e The first category created would appear first on the navigation bar followed by the second category created and so on 14 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHOPbox You will be able to view the sortation numbers of all your categories from the category panel on your dashboard Visibility Visibility
50. several images for a product Select an image you would like to designate as the main image This main image will be featured as the thumbnail for the product and would be the first image seen when the product is selected Alt Text is optional and will be shown in the event an image is unable to load due to a customers slow internet connection for example The alt text would also be displayed when a user points at the image with the mouse Search Engine Search Engine optimisation is not a mandatory requirement for your website but would certainly assist with directing web traffic through online search engines Search Engines Friendly Set up the page meta title meta keywords and meta description These details will help to search engines for list your product Page Title Max length 70 characters Meta Keyword Max length 160 characters Meta Description Max length 160 characters SEO URL http samplestore shopbox k products You could add a title or use the same title as the product add a few keywords about this product and a short description of the product The SEO URL would by default use the title you have given to your product All the information entered here would be used when generating your XML sitemap which would be submitted to the search engines Be sure to read the XML Sitemap submission section in this user manual or click the help button on the XML Sitemap Submission panel under store settings for
51. shipping module determines the shipping cost customers would see for the items they order appearing on the checkout stage of their purchase transaction It will also restrict delivery to only the locations you designate to prevent any orders for delivery outside of your delivery areas Home Cart Item Description Quantity Price Total Sub Total LKR 500 00 1 LKR 500 00 LKR 500 00 Tax 12 50 LKR 62 50 SKU Shipping Method Shipping Size Small Shipping LKR 100 00 Total LKR 662 50 Whether you offer shipping for free have a constant shipping rate or charge variable shipping rates according to certain parameters the shipping module will allow you to customise your shipping rates accordingly Rates for shipping are usually determined by the courier you have partnered with Please ensure you are aware of the shipping charges before proceeding with determining a pricing strategy for shipping Selecting Your Shipping Type Select the type of shipping your store would offer i e Pick up from Store or Ship by Shipping Agency or both 4 Shipping Taxes Pick up from Store Staff Access O Ship by Shipping Agency Define shipper information and its shipping rates Go Back To Dashboard Y View Your Store 28 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox If you are offering Pick up from Store all you would need to do is enter some instructions for the customer into the text b
52. size variants such small medium and large If your product contains variants please pay attention to any Variants notes which would contain additional instructions for variants when completing the following fields Ensure you also decide which of your variants you would designate as the Main variant which would be the default option displayed when the product is clicked accessed Product Code amp Price Define product code number and enter selling price Product Code SKU Barcode e g UPC ISBN Cost Price Selling Price Discount on Selling Price Net Price Product Code SKU A Stock Keeping Unit SKU is for your own reference of your product and would be a unique code you should designate each of your different products Example For Raspberry Delight an SKU could be RBDOO1 Variants Each variant too would have its own unique SKU this could be in the form of an additional letter designating each variant E g add an S for small For this field you should enter a separate unique product code which could be used to define the entire grouping of the product 17 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Barcode Optional code could be entered if your products have any barcode units such as UPC or ISBN Cost price Optional This is not visible to customers and is only used for your reference Selling price This is a Mandatory field all prices are denoted in LKR Variants
53. sure your customers and shippers are kept notified and your records kept up to date Following is a description of each shipping status and what actions occur when the status has been saved Notify shipper Will automatically send out a message to your shipping agent containing the shipping details and that the order is awaiting collection from your store Dispatched Will notify the customer when the order is with the courier and en route for delivery Additional information may have to be entered if any which would be provided in the email such as the shipping agency name the tracking number and the date of dispatch Carrier Name Tracking No Shipping Date Eat 18 June 2014 38 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Delivered Notifies the customer that delivery is complete which also thereby completes the process of the order for your records and accounts Returned Notifies the customer that the order has been returned to the merchant by the courier Cancelled Notifies the customer that the order has been cancelled due to certain unforeseen circumstances and requires further communication between both parties to arrive at an acceptable solution Note for purchases made using the Web POS feature Delivery status would automatically be set to delivered Order Status This is the overall status of the order and would either show as Complete or Incomplete depending on the Payment and Shi
54. t Weight This is in kilograms and should be filled if you offer delivery of your product with your shipping fees dependent on the weight of the product Variants Enter the weight of your main variant 18 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Inventory Stock Track inventory for this product Quantity in Stock 0 CL Allow customers to purchase this product even if it is not in stock Track Inventory If you would like the platform to track your stock please tick the Track Inventory for this product checkbox Once clicked enter a value in the Quantity in Stock field Variants please leave the Quantity in Stock field at O if you have variants The variants will have individual stock quantities which will be added in the Variants Options section The information on stock quantity will be used to automatically track the number of stock you have remaining in your inventory as orders are made You will be able to view your stock levels from your Products Overview Report in the Reports Panel If your inventory level reaches 0 your product would automatically display SOLD OUT for that specific product or option If you wish to allow purchases even if stock levels reach 0 click the Allow customers to purchase this product even if it is not in stock checkbox Variants Options As explained earlier variants or options or used if you have products which come in se
55. the dashboard to assist with getting you oriented with our platform SJ sHoPbox Settings amp Shop Box Store URL http samplestore shopbox lk Password Protected fiSunmch Store GET STARTED Get Started View edit your T ANNOUNCEMENTS profile settings STORE Welcome Thanks for signing up with ShopBox including changing your login passwords or to Sign out Dashboard i You can manage your store from most web browsers or mobile devices Orders The get started panel will assist you in setting up your store and can be accessed at anytime Customers Overview Your Dashboard is divided into three main areas Categories Products gt DashBoard Panel on your left day to day store management i Coupons Gift Cards Settings Tab on Top Right is divided into two areas Lull Deals Store Details manages information which usually requires just a once off set up Pretty much everything from uploading your logo to staff access o ShopBox Account overview of payments due to you from ShopBox and your Stores Website Usage and Status Your Username Edit your Profile Lull Reports DESIGN STORE Get Started Fine Tune your Site al Template Get Started Upload your Logo Basic Store Information and Link your Social Accounts to your website L Pages Add your first Category Panel Content Add your first Product In this case the Add your first Page Eg About Us 1 Get Started Update your stores Priva
56. the image Slider Image Upload an image to be used as a banner The accepted file types are JPG PNG The accepted dimensions are 970 pixels by 400 pixels It should be noted that if uploading images not within this dimension some cropping of the image may occur i e parts of the image would be cut off Please ensure you upload an image within the specified dimensions to avoid any cropping slider Image Upload image of this slider Slider image Choose File No file chosen Best size 970px X 400px Link URL Link URL Add the link to the page of the product blog you would like to link to Banners could be configured to link to a certain page when clicked All you would need to do is enter the URL of the webpage you would like to link to You can enter a link from within your website a product page blog page or category or even link to an external webpage like your Facebook account A customer who clicks on the banner would be taken to the page specified 10 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Tip Upload a banner promoting a sale item and link to that item page so that customers could get more information or view the product Alternatively you could just leave the link URL blank if you do not want the banner to link to anything Visibility Visibility Control if this product can be viewed on your storefront e Visible O Hidden Select whether you would like
57. to have your slider banner visible to the public or not Visibility of the banners could be viewed straight from the Template Settings panel letting you know which banners you have active allowing you to easily manage the sliders F Image Title Visibility Visible G Hidden EA Visible G Saving Once done be sure to click to ensure the slider banner is saved and can be accessed in the Template Settings panel Editing Sliders If you wish to make changes to a slider banner like edit the visibility or change a Link URL click on the View Details icon of the specific slider from the Template Settings panel 11 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Setting up your Categories Categories are displayed on the navigation bar apart from home and contact us which are present by default of your website as shown below The sub categories are shown as a drop down menu from one of the categories Home Galleries Limited Editions Special Offers Contact Us Nature amp Landscapes Wildlife Monochrome Portraiture Categories are extremely useful to organise your products making it easier for your customers to browse through them It will also help maintain a visually pleasant website To add a category click on the button from the Categories panel on the dashboard This action would take you to the Add Category panel where you could begin entering the details f
58. uld be e About Us e FAQ s e Sizing Charts e Careers e Press Releases Remember your policies such as Shipping and Refunds would be added in the Store Terms amp Policies settings page found under Settings gt Store Settings gt Store Terms amp Policies It is recommended to avoid overcrowding the Information section with too many pages with six being the ideal maximum For your own discussion articles please note that we also provide a blog feature which is available on certain packages To add a page click on the button in the Pages panel on the dashboard 25 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Page Details Write your page Give your page a title and add your page content Fields marked are mandatory Title e g Sizing chart FAQs Content till mnn EL 11 a ru A Normal text Bold falic Underline Give your page a name in the title section and enter your intended content into the content section Search Engines Optimising search engine results is not a mandatory requirement for your website but could certainly assist with getting your website discovered through online search engines Search Engines Set up the page title meta description and handle These help define how this category shows up on search engines Page Title Max length 70 characters Meta Keyword Max length 160 characters Meta Description Max length 160 characters SEO URL http
59. ur homepage usually your store name add a few keywords about your homepage and a short description you could mention what it is you are selling etc All the information entered here would be required at a later stage when you are generating your XML sitemap which would be submitted to the search engines For more information on that visit the XML Sitemap submission section in this user manual or click the help button on the XML Sitemap Submission panel under store settings Standards amp Formats Standards amp formats Standards and formats are used to calculate such things as the time an order was placed Timezone GMT 05 30 Sri Jayawardenepura w This field would be set to Sri Lankan time by default and cannot be changed 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Storefront Password Storefront password You can protect your store with a password and show a customized message Password protect your storefront Password MyStorePassword Message for your visitors Under Construction You can protect your storefront with a password if you wish to prevent public access to your website for certain situations such as website construction After you initially complete the registration process your website would be protected with a unique automatically generated password which you would be able to view from this section You may even enter a message such as
60. veral variations of sizes colours or types of materials For example a pair of shoes of a particular design can come in a variation of shoe sizes Variants Options This product has multiple options Select the This product has multiple options checkbox shown above if your product contains any options variants If you do not have any variants leave this box unchecked and continue on to the next section When selected the following will be displayed Variants Options IA This product has multiple options e g Multiple sizes and or colors Option Name Option Values Size Weight Enter any number of size weight separated by a comma Color Enter any number of colors separated by a comma Material Enter any number of materials separated by a comma Generate variants based on the options defined above 19 2014 ShopBox Pvt Ltd All rights reserved User Manual v 1 0 SJ sHoPbox Select the options you would like to activate by ticking the checkbox and type in and enter the values as shown below Option Name Option Values Small x Medium x 7 Size Weight Largel Enter any number of size weight separated by a comma Color Enter any number of colors separated by a comma Material Enter any number of materials separated by a comma C Generate variants based on the options defined above After selecting your options and entering the corresponding values select the

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