User Manual Danfoss Online
Contents
1. Google IG Go 4 E 2 Bookmarks S 0 blocked ra Check 4 AutoLink sutoFill e Send tow Q Settings v amp a a 5 E CR EE 3 Pe we k System login R D dh Page Tools ONLINE Username Password Your user name and password are sent automatically to the e mail address provided when you registered Both the user name and password must consist of at least four characters each and are case sensitive Therefore to log in to the sys tem it is necessary to enter the details correctly When you wish to exit Danfoss Online you must logout to prevent any unauthorized persons from using the system If you forget to logout you will be logged out automatically after 20 minutes You log out by clicking on Logout on the far right of the menu at the top of the page 2 3 Show terminals When you have logged in you are directed to the Selected unit graphic mode page see below The same page reached from the Show terminals option and Selected unit graphic mode Danfoss Online VUBQA102 2 4 Selected unit From this menu the graphic representations of the heat pump s parameters can be selected Alternatively you can choose to view the same data as text In this view the parameters that are editable can be modified as can the system settings for the unit 2 4 1 Graphic mode Danfoss Online Google E http www heatpumps online dan2. Input limit The calculated temperature on the supply side for an outdoor temperature of O C Heat curve max Danfoss Online Change setting on Current value Input limit Maximum permitted supply side temperature Danfoss Online VUBQA102 Heat curve min Danfoss Online Change setting on Current value Input limit The minimum temperature permitted on the supply side so long as the stop limit for the temperature has not been reached which stops the heat pump Curve 5 Danfoss Online Change setting on Current value Input limit Local increase or reduction of the CURVE for an outdoor temperature of 5 C 10 VUBQA102 User manual Curve 0 Danfoss Online Change setting on Current value Input limit Local increase or reduction of the CURVE for an outdoor temperature of 0 C Curve 5 Danfoss Online Change setting on Current value Input limit Local increase or reduction of the Curve for an outdoor temperature of 5 C Danfoss Online VUBQA102 Curve 2 22 56 Pool 4 35 only relevant if there is an expansion card Danfoss Online Change setting on Curve 2 22 56 Pool 4 35 Current value oc Input limit 4 56 9 Close window The calculated temperature for the by pass group at an outdoor temperature of 0 C Pool is only displayed if POOL is selected The pool temperature is controlled via a separate sensor independently o
3. User Manual Danfoss Online VUBQA102 Table of Contents MATA CN CT ON A aclu S E EEAO 3 LT REMOTE control via the Internet eais0005foethuonstnawhdensdiiakeaeetadatebonsd te sdboussRnatdbasddsakoeans 3 1 2 Subscription and storage of personal information 422 3 TS OO DE OR a nari do oi oo e 3 PEE ea EEEE E p E E EAS nine 4 2 1 Description of the interface 4 sise ses 4 22 Logging li ANA logging OUls rissssrsirsssrsrseseron tes STNE oTo a de dede done io de cos 5 Zia 600 AS AA AL LE EEE 6 2A M RICO RE D tin 6 29 Alarm AIONA ee oc 16 AO a ee dd a Da ed Ur Cd ae de 19 L ODDO EEE 20 2 VUBQA102 User manual 1 Introduction 1 1 Remote control via the Internet Danfoss Online is a clever tool for controlling and administering your Danfoss heat pump remotely via the Internet With Danfoss Online you can monitor and control your heating unit from any computer connected to the Internet This allows you to control the indoor temperature at a distance which means you save money by reducing the temperature when you are not at home Moreover you never have to come home to a cold house In addition it provides better and more secure service from your installer who can quickly and easily check the operating conditions without having to come out to your pump In addition the system has an alarm function to forwa
4. not made the subscription is terminated If no special circumstances have prevented payment the matter may be referred to debt col lectors regulated by the customer agreement 1 3 System operation Danfoss Heat Pumps is responsible for all operation of the Danfoss Online website as well as the hardware However Danfoss Heat Pumps takes no responsibility for interruptions to operation arising from problems at the mobile phone operator This is also regulated in the customer agreement As a subscriber you may only connect equipment SIM card software or similar which is approved by Danfoss Heat Pumps and which is fault free Otherwise Danfoss Heat Pumps does not accept liability for the operation of the system according to the customer agreement Danfoss Heat Pumps provides support for Danfoss Online In the first instance you must contact the installer who is also the system administrator Secondly you can contact Danfoss Heat Pumps customer service According to the customer agreement Danfoss Heat Pumps apart from the above is only liable for direct loss and damage that affects you as a subscriber due to Danfoss Heat Pumps negligence in the provision of Danfoss Online If Danfoss Heat Pumps failure is due to circumstances beyond the company s control for example change in the law labour disputes or similar Danfoss cannot be held liable for the consequences regulated by the customer agreement Danfoss Online VU
5. BQA102 3 2 Administration 2 1 Description of the interface When you enter Danfoss Online you will see 6 main headings in the menu at the top of the page Show terminals Selected unit Alarm handling Admin Support Logout Au 5 WW ND From the Show Terminals option you can see the unit you are connected to as a user From Selected Unit you can view the value of the parameters for the heat pump either as a graphical overview or as text You can also edit the parameters You can also view and modify the installation s system settings Use the menu option Alarm handling to view the history of any alarms reported from the heat pump The alarm status and any actions taken are shown You can choose to have alarms reported via SMS or e mail Under the option Admin you can edit your user information You can also see if there are any installations that are not currently reporting From the Support option you can write a query and send it to Danfoss Online support Click on Logout to exit Danfoss Online 4 VUBQA102 User manual 2 2 Logging in and logging out Danfoss online can be found at http www heatpumps online Danfoss com The following login page appears EJ E http www heatpumps online danfoss com CIMS Login aspx ReturnUrl 2FCIMS 2fFUsers o2F Installations 2FInstallation 2FInstallationNiow aspx o3fInstallationId 3d1952 YW X1 Goog Pir
6. ate http Siw heatpumps online danfoss com CiMs Users User EditliserInfo aspx eo Internet Hi On this page you can administer the information for your user account You can also choose the language for the user interface Swedish English and German are the current choices Danfoss Online VUBQA102 19 20 2 7 Support Use this menu if you need to contact Danfoss Online support Danfoss Online Go z e http www heatpumps online danfoss com CIMS Users Installations Installation Support aspx Google G Go oE YY Bookmarksr Goblocked Yrcheck A Autolink Autor d Sendtow A w Danfoss Online User John Smith Installation John s pump Support Send a support email to Name Company Installer Retailer Phone Mobile E mail installer company com Message If you experience any problems with the service or if you have any questions use this form to contact support Enter your message here and click Save to send a question to Danfoss Online support VUBQA102 User manual 086U4238
7. ation appears e GSM network the network the system is using for communicating e SIM id id number of the SIM card e Firmware the program version of the modem e Prog ver Danfoss Java version e RSSI the current reception status in the network 0 no signal 30 maximum signal strength Danfoss Online VUBQA102 15 2 5 Alarm handling From this option you can view the record of alarms reported by the heat pump You can also see the status of the alarm on each occasion as well as any actions You can also determine how you want to receive alarm notifications from the pump You can choose to receive the information by SMS or e mail 2 5 1 Alarm history Danfoss Online http www heatpumps online danfoss com CIMS Users Installations Alarm AlarmHistory aspx bed X Google Google Go amp z T Bookmarks 0 blocked P Check Y Autolink AutoFill Sendtow w Danfoss Online fp iy User John Smith Installation John s pump Show terminals Selected urit Alarm handing Y Admin support Logout Alarm handling Alarm history Alarmtime o a Alarm event 3 22 2008 3 49 15 PM Channel High pressure error Text reference ALARM John Smith a SMS 123456789 John Smith SMS 123456789 John Smith SMS 123456789 A sa Channel High return 5 22 2007 10 37 02AM_ Text reference ALARM John Smith a SMS 123456789 John Smith SMS 123456789 Jo
8. efore the heat ing restarts Danfoss Online VUBQA102 13 2 4 4 Description of the graphically displayed parameters For a comprehensive description of these parameters consult the maintenance manual for your heat pump An exam ple showing the appearance of the graphs is shown for the first parameter The heat pump s operating time Shows the operating time in hours for the compressor for both heating and hot water production w ww Danfoss Online User John Smith Installation Show logged data h 7165 7165 7164 7164 Settings 7163 7163 7162 i Curve 7161 None 7161 7160 4 00 4M 6 00 4M 8 00 AM 10 00 4M 12 00 PM 2 00 PM 5 00 AM 7 00 AM 9 00 4M 11 00 4M 1 00 PM Timespan 12 hour Start time 5 26 2008 3 00 AM End time 5 26 2008 3 00 PM Active channel Operating time HP v Return graphic overview e Operating time for the auxiliary heater 3 KW Shows the operating time for auxiliary heater at full power 3 kW e Operating time for the auxiliary heater 6 KW Shows the operating time for auxiliary heater at full power 6 kW Operating time for hot water Shows the operating time for hot water with compressor e Outdoor temperature Shows the current outdoor temperature Room Shows the current room temperature setting Integral Shows the current calculated value for integral Supply side Sh
9. f the heating and hot water system Changing the operating mode Danfoss Online Change setting on Current value Close window There are five different modes for operating the heat pump See table below Menu selection Meaning Factory setting The installation is off Any active alarms reset AUTO Automatic operation with both heat pump and auxiliary heater permit ted If the number of power stages for auxiliary heating is set to zero SERVICE gt AUX HEATER gt MAX STEP only AUTO or OFF can be select ed as the operating mode the heat pump operating there is no top up heating legionella func tion ADD HEAT Only operation with the auxiliary heater permitted HOT WATER Operation with the heat pump to produce hot water with supplemen tary top up heating with the auxiliary heater legionella function HEATPUMP Only operation with the heat pump permitted NOTE When there is only 12 VUBQA102 User manual Changing the desired room temperature Shows the current room temperature setting Only possible if an indoor sensor is installed in the system Danfoss Online Change setting on Set point Room temp Current value om Input limit 10 30 2 Heating stop Danfoss Online Change setting on Current value Input limit The maximum outdoor temperature for which heating is permitted When the heating stop has been triggered the outdoor temperature must drop 3 C below the setting b
10. foss com cims Users Installations Installation InstallationNow aspx InstallationId 1952 Google G w coo ER YY Bookmarks Bho blocked I Check SQ Autolink Y AutoFill Sendtow A ww Danfoss Online f dah User John Smith Installation 3 22 2008 3 54 34 PM Connecting i He aglas HIT f H Curve 2 22 56 Pool 4 35 _ ae E i ie me ES ONS td q 5 7 J gena CEAN a B 2x0 E bags ET g s d fr ai A l T i CE UCR SU BNN SEE ELLIE RP ake Si BSE 0 nme ELEN Ge RTRT o gt i When this page appears the connection between the modem and the server is being made This is indicated by the word Connecting above the grey fields in the image and by the rotating image next to the word see the text circled in green in the above image The last time the system was on line is shown here date and time The text changes to Online when the connection has been made At the same time all data in the grey fields is updated with the current values On the left in the grey fields hand or graph symbols are displayed The hand indicates that the values next to it can be modified The graph indicates that there is a graphical history for the values at its side Just above the image there is an icon that displays different symbols to indicate the heat pump s current status The fol lowing symbo
11. g time HP Operating time auxiliary 3 kW Operating time HW Operating time auxiliary 6 kW In this window choose the graph format and see when the values were logged Select the time interval for displaying the curves If you want to view parameters other than the one selected they can also be selected from this window Danfoss Online VUBQA102 If you click on the Zoom out button the log is displayed over a longer time You can zoom out a number of times to get an overview of a longer period See image below It is also possible to mark a time interval directly in the graph using the mouse to zoom in a specific interval If you click on the Choose start day a calendar appears where you can choose from which date to show the log See image below we amp Danfoss Online rm a d User John Smith Installation termine j AIA Settings oO Show logvalues Line O Curve O None 12 00 PM i 5 00 4M 7 00 AM 9 00 AM 11 00 AM 1 00 PM Timespan 12 hour Start time 3 22 2008 3 00 AM 2 4 2 Text overview Under the menu option Selected unit you can also choose Text mode The same date as in the graphic mode is then presented as a table 8 VUBQA102 User manual 2 4 3 Description of parameters that can be changed For a complete description of the parameters see the heat pump s maintenance instructions Changing the heat curve Change setting on Current value
12. hn Smith SMS 123456789 With Alarm history under the Alarm handling option it is possible to view all the alarms reported in the system You can also view the current status of the alarm These are indicated by three symbols a red circle indicates that no action has been taken a yellow triangle indicates that action is underway and a green square indicates that the alarm has been rectified In the table you can read out at what time the alarm occurred and its type For a comprehensive description of different types of alarm and suitable actions see the heat pump s maintenance instructions 16 VUBQA102 User manual If you click on Action to the right of the relevant alarm the following window appears Danfoss Online JS ka El http fan heatpumps online danfoss com CiMs Users Installations larm GlarmHistoryInfo aspxral 14997 E Google Ga EF T Bookmarks FSi 0 blocked Jr abe Danfoss Online en E x co WP Check Autolink Y AutoFill ap Sendtow 4 thy E User John Smith Installation John s pump P Alarmtime o Alarmevent M 5 22 2007 11 42 42 AM Channel High pressure Text reference ALARM fa sms 123456789 SMS 123456789 SMS 123456789 Alarm status Alarm OK Inser alarm comment en 5 22 2007 1 28 34 PM Alarm OK John Smith Here you can view and modify the alarm status details and enter comments for example what has happened and the action to be take
13. ls are used xX Operating mode OFF v Brine pump ON Brine pump OFF CG Compressor and or power stage on in HP 9 LJ Circulation pump ON REVV HOT WATER M 3 Power stage 3 x 9 kW 6 VUBQA102 User manual If you click on the hand next to a value a window like this pops up Change setting on Adjust heat curve Current value oft Input limit 20 56 C Close window Here you can change the parameter you have selected Under the box where you enter the value there are parameter values that keep you within the correct range If you click on the graph symbol the following window opens Go v http www heatpumps online danfoss com CIMS Users Installations Log ShowLog aspx Channelld 2537938Lcid 10338Id 19528VId 0 M 41 X Google Google G Go ER Ye Bookmarksy Bhoblocked Yr Check N Autolink YE AutoFill d Sendtow w k Danfoss Online User John Smith Installation h Settings dj Show logvalues Line Curve O None 4751 4 00AM 6 00 AM 8 00 AM 10 00 AM 12 00 PM 2 00 PM 5 00 4M 7 00 AM 9 00 AM 11 00 4M 1 00 PM Timespan 12 hour Start time 3 22 2008 3 00 AM End time 3 22 2008 3 00 PM Active channel Operating time HP v Return graphic overview Room Supply line Return line Hot water Heat source supply line Heat source return line Integral Operatin
14. n You can also see what type of alarm occurred and at what time Danfoss Online VUBQA102 17 2 5 2 Alarm via E mail SMS s59 E http fans heatpumps online danfoss com CIMS Users Installations AlarmiAlarmDefine aspx ey x Google AutoFill gt Send tor User John Smith Installation John s pump Email address Mobile phonenumber Extra email address or mobile alarm address Input signal Alarm text ne Supply line sensor F Oh oO Low temperature Heatsource P mm Pl You can specify how you want to receive alarm notifications here You can choose to receive the information via e mail and or SMS The message is then sent to the e mail address or the mobile number you gave when registering If you check the option Extra you can enter a further e mail address or mobile number in the field above the table This option can be used for example if you are away and wish the alarm to go temporarily to somebody else who is keeping an eye on the heat pump 18 VUBQA102 User manual 2 6 Admin Here you can administrate your user information 2 6 1 My user account I lt ve see ooo o Do ah E pa g User John Smith Installation John s pump Last name Smith Password Confirm password Zip code Postal address Phone number Home Phone number work Phone number Mabile E Mail re ai Doo PF a PF po fF Language english Upd
15. ows the current supply side temperature Return side Shows the current return side temperature e Brine OUT Shows the current temperature on the brine system s supply side e Brine IN Shows the current temperature for on the brine system s return side Hot water Shows the current hot water temperature 14 VUBQA102 User manual 2 4 5 Settings Danfoss Online go ie E Http ie heatpumps online danfoss com CiMs Users Installations Installation Installationview Summary aspx k 1x Google Google 30 T Bookmarks ES 0 blocked i Check 4 Autolink YE AutoFill Send tow E wot E Danfoss Online Gi User John Smith Installation John s pump Installation name Installation address Unit status Trend intervall Phone number 467012345678 Latest update 3 22 2008 3 54 34 PM GSM network Telia 240013 SIM id XXXXXXXXXXXXXXXX Firmware REVISION 01 041 Status 3 23 2006 3 54 57 PM CF From Unit set up under the Selected unit option you can view and modify the system settings for the unit You can change the name and address of the unit as well as trend interval By setting the trend interval you can control how you heat pump is monitored You can choose to log at 2 hourly inter vals or to switch off the log function if you no longer need the information If you hold the mouse cursor over the information symbol the following inform
16. rd alarms from the heat pump via SMS and e mail With Danfoss Online it is possible to transfer all information from the heat pump to your desktop Keeping your home warm could not be easier 1 2 Subscription and storage of personal information As a customer you must fill in and sign an agreement about subscription and consent upon purchasing Danfoss Online By giving consent you agree that personal information can be stored in Danfoss Heat Pump database Your SIM card for Danfoss Online will be activated when Danfoss Heat Pumps has received the signed agreement via fax or post The subscription s initial costs covers the subscription fee and data traffic up to 15 MB per year which is more than suf ficient for a year s normal operation You will be charged for any excess traffic due to misuse at the end of the subscrip tion period as per the customer agreement You are sent an invoice for one year s extension two months before the end of the current subscription period You then have 30 days to cancel your subscription if you so wish This is clearly stated on the invoice If notice of cancellation is not received within 30 days the subscription is considered to have been extended for a further year you then have another 30 days in which to pay the invoice If the invoice has not been paid before the specified end date a reminder is sent out including the reminder fee You then have 14 days to make payment If the payment is still
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