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MyPBX Standard/GSM User Manual

1. Figure 1 1 MyPBX Front Panel Picture oF Identifying Green LED Indicates correct power is being supplied to the unit Green LED Indicates the MyPBX is fully functional __ Green LED Indicates stable WAN Port connection ___ Green LED Indicates stable LAN Port connection LED Alternating Red and Green fast blink FXO port is in use LED Dual Green and Red slow blink FXS port is ringing LED Dual Green and Red fast blink FXS port is in use Red LED Indicates presence of an FXO GSM port Orange LED Indicates presence of a BRI port Green LED Indicates presence of an FXS port LED Blinking Red blinking No connection between FXO port and PSTN LED Alternating Red and Green slow blink FXO port is receiving an incoming call Page 5 amp 4 Yeastar MyPBX Standard User Manual B MyPBX Pro Front Side V2 Figure 1 2 MyPBX Pro Front Panel Picture Identifying Red LED Indicates presence of an FXO GSM port Orange LED Indicates presence of a BRI port Green LED Indicates presence of an FXS port LED Blinking Red blinking No connection between FXO port and PSTN LED Alternating Red and Green slow blink FXO port is receiving an incoming call LED Alternating Red and Green fast blink FXO port is in use LED Dual Green and Red slow blink FXS port is ringing LED Dual Green and Red fast blink FXS port is in use Page 6 4 4 Yeastar MyP
2. Figure 3 49 3 6 Network Settings 3 6 1 LAN Settings DHCP If this option is set MyPBX will use DHCP to get an available IP address from your local network Not recommended Enable SSH This is the advance way to access the device you can use the putty software to access the device In the SSH access you can do more advance setting and debug Port the default is 8022 Hostname Set the host name for MyPBX IP Address Set the IP Address for MyPBX Subnet Mask Set the subnet mask for MyPBX Gateway Page 83 v 4 Yeastar Set the gateway for MyPBX Primary DNS Set the primary DNS for MyPBX Secondary DNS Set the secondary DNS for MyPBX IP Address2 Set the second IP Address for MyPBX Subnet Mask2 Set the second subnet mask for MyPBX E MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer Fie Edit wiew Favorites Tools Help Q Back amp x a A P Search SIP Favorites g B a gt MyPBX Standard User Manual Ear ar Address http 192 168 5 186 cqiWebCGI 1000 Embedded Hybrid IP PBX for Small Businesses gt LAN Settings Status Monitor Line Status LAN Settings Extensions Enable SSH Trunks Outbound Routes Auto Provision Inbound Call Control AA IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist IP Address2 Subnet Mask2 wv Save Internal Settings A Options Business Hou
3. 3 3 4 1 Create New Phone Create New Phone have two modes Create New phone in webpage and Upload the IP Phone s configure file 1 Add new phone via webpage Click Create New Phone and fill in the corresponding information in the popup window 1 General Manufacturer You can choose the Manufacturer Yealink or snom MAC Put IP Phone s MAC address here Name Put the name of this Phone here Phone Type Choose the model of your phone Only for snom phone Call Waiting This call feature allows your phone to accept other incoming calls to an extension already in an active call Key as Send Line Extension Selected the extension number for IP Phone Label It is shown on the LCD for users to identify the account Line Active You can choose on off to enable disable the account respectively Page 38 P 4 Yeastar MyPBX Standard User Manual 2 Memory Key Settings Function Key Settings Configure the DSS keys of Yealink phone Configure Function Keys of Snom phone Create Hew Phone General Manufacturer MAC 001565 Call Waiting Key As Send Line Linel Extension Label Line Active Line Extension Label Line Active Lines Extension Label Line Active Lines Extension Label Line Active Lined Extension Label Line Active Lineb Extension Label Line Active Memory Key Settings A Memory Key Key Type Value Line Extension DSS Key 1 DSS Key 2
4. Inbound Call Control Business Days IVR New Office Hours Queues Custom Prompts Ring Groups Mon 08 30 12 00 14 00 18 00 19 00 22 00 Tue 08 30 12 00 14 00 18 00 19 00 22 00 Sat 08 30 12 00 00 00 ae ng z 00 00 00 00 00 00 ND Eott 4 Delete Blacklist Detail Internal Settings j Note Besides business days and office hours public holiday could be set as well Those holidays would be treated as non office time Options New Holiday Business Hours Sonica SIP Settings IAX Settings Voicemail Settings y Save Cancel SMS Settings DISA Figure 3 32 3 5 3 Feature Codes 1 General One Touch Record A user may initiate or stop call recording by dialing 1 during a call 1 is default setting Extension for Checking Voicemail Users can check their Voicemail by dialing 2 on their phone 2 is default setting Voicemail main menu Users can go to the main menu by dialing 02 02 is default setting Attended Transfer Users may transfer an incoming call by dialing 3 on their phone 3 is default setting Blind Transfer Users may blind transfer an incoming call by dialing 03 on their phone 03 is default setting Call Pickup Users may pick up an incoming call by dialing 4 on their phone 4 is default setting Extension Pickup Users may pick up a specific extension s incoming call by dialing O04 extension Page 61 4 lt e Yeastar MyPBX Standard User Manua
5. Ring Group Route the incoming calls to a specific Ring Group Conference Room Route the incoming calls to a specific Conference Room DISA Route the incoming calls to a specific DISA Queues Route the incoming calls to a specific Queue Faxes Route the incoming faxes to a specific extension s mail address Note This function only supports T 38 faxes Outbound Routes Route the incoming calls to a specific outbound route Page 54 4 lt e Yeastar MyPBX Standard User Manual This function is mainly used for the connection of two branches For example Company A locates headquarters in the USA with a branch B in China A and B both have MyPBX phone systems Now if staff of A would like to make a call to a telephone or mobile phone in China from the extension of A but via the FXS line of B that can be done by this configuration Non office Hours Destination Configure where to route the incoming calls during non office hours 4 During Holidays Define where the calls will be routed during Holidays Holiday Select the which defined Holiday to use When a time is defined in both Business Days and Holidays it will be treated as Holidays Destination Configure where to route the incoming calls during holidays 5 Fax Detection Configure if detecting faxes in this inbound route Destination Configure where the faxes will be routed when faxes are detected No detect Do not detect faxes
6. it means set the number of seconds to ring this group before routing the call according to the Destination if No Answer settings 2 If the strategy is Ring Sequentially it means set the number of seconds to ring a single extension before moving onto the next one Page 50 P 4 Yeastar MyPBX Standard User Manual 2 Ring Group Members An extension can be made a member of this ring group by moving it into the Selected box 3 Destination If No Answer When all members on this group fail to answer the call system will handle the call according to the selected destination New Ring Group Ring Group Name 625 Ring Group Nurnber Ros Strategy Ring all simultaneously we seconds to ring each member RO Ring Group members oO Available Extensions Selected S001 SIP gt a S002 S1F ET SODA SIPI E So04 SIP 5005 S1P 50D6CSIF S007 SIP SO08 SIP al ea Destination If Mo Answer End Call Extension Extension 5001 Ww Voicemail Voicemail 5001 Ww WR WR welcome w FingGroup RingGroup MationalSerwici Conference Room Conference Room 640 ae wf Save HK Cancel Figure 3 26 Destination 3 4 5 Inbound Routes Inbound routing processes incoming call traffic to destination extensions during office hours or outside office hours Page 51 v 4 Yeastar MyPBX Standard User Manual E MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Ex
7. Custom Email Customize an E mail address to receive the faxes You should first configure the Voicemail Settigns gt SMTP Settings for Voicemail correctly before you use this option Faxes Send faxes to an extension If choosing a FXS extension here the fax will be sent to the FXS port selected you should connect a fax machine to this FXS port If Choosing a VoIP extension the fax will be sent to the extension s voicemail as an attachment Note If you receive faxes with custom Email address the SMTP settings of Voicemail Settings should be configured successfully in advance If you receive faxes with E mail address configured in VOIP extension voicemail you should first make sure the tested email to your email address works fine Page 55 P 4 Yeastar MyPBX Standard User Manual Create New Inbound Route General Route Nam AT 3 DID Number lt Extension Caller ID Number lt Distinctive Ringtone oO Enable Callback No Callback Settings Member Trunks Available Trunks Selected 456 FXO sald psino FxO patni FXO i GSM GSM Brifrunk BRI Bril runk amp BRI Business Days Office Days Mon ofice Hours Sa Ooo g During Holidays Holiday Destination End Call i Fax Detection Destination No Detect wf Save t Cancel Figure 3 28 3 4 6 Blacklist Blacklist is used to block an incoming outgoing call If the number of incoming outgoing
8. Line Status Change Password Basic Enter New Password Extensions Trunks Outbound Routes Auto Provision Retype New Password Inbound Call Control IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist Internal Settings Options Business Hours Feature Codes SIP Settings IAX Settings voicemail Settings DISA v Figure 3 60 Page 94 J e Yeastar MyPBX Standard User Manual 3 7 3 System Prompts MyPBX have prompts of many languages You can download the appropriate language you need MyPBX can support American English Australian English Chinese Dutch French Canadian French German Greek Hungarian Italian Polish Portuguese Brazilian Portuguese Russian Spanish Mexican Spanish Turkish Thai Korean currently Note Auto detection is highly recommended But if you prefer to download via HTTP or TFTP server please contact the local dealer for the prompts DDU Myf DA Embedded Hybrid IP PBN for Small Businesses Apply Changes Logout b System Prompts Settings Status Monitor A Line Status System Prompts Download Basic Prompts Download Extensions Trunks Outbound Routes Note Auto detection is highly recommended But if you prefer to download via HTTP or TFTP server please contact the Auto Provision local dealer for the prompts Inbound Call ContrA IVR Queues Local Prompts English Download Mode Auto Detectio
9. File Edit view Favorites Tools Help Ar N E 4 yi e Back if x a A pe Search NG Favorites g 2 SE A Address http 192 168 5 186 cgi WebCGI 1000 v Go E A Embedded Hybrid IP PBK for Small Businesses gt Extension Status Monitor Line Status Extension List gt FXS Extensions Full Name Caller ID Extensions Trunks W Edit X delete Outbound Routes NG Edit X Delete Auto Provision NG Edit Delete Inbound Call Control gt VoIP Extensions MR Create New Extension Add Multiple Extensions Se Modify Selected Extensions Delete Selected Extensions Queues Custom Prompts C Extension Full Name Caller ID Ring Groups Edit 3 Delete Inbound Routes z Edit IM Delete Blacklist Edit X Delete Internal Settings A Edit X Delete Options Edit 3 Delete Business Hours Edit X Delete Feature Codes SIP Settings IAX Settings Voicemail Settings DISA Done Internet Figure 3 3 3 3 1 1 Analog Extensions FXS Edit Analog Extensions On the administration page of FXS extensions click Edit on the extension that you want to edit and modify the following information on the popup window 1 General Extension The numbered extension i e 1234 that will be associated with this particular User Phone Port The extension correspond port Name A character based name for this user i e Bob Jones Caller ID The Caller ID CI
10. Standard Pro User Manual Version 2 15 0 49 Yeastar Technology Co Ltd 4 se Yeastar MyPBX Standard User Manual Table of Contents ke Od Dh panak de bia nain Erena EDA RA KA BAE LK WA EAEE EAEEREN EEEREN essere 4 Wek GED ES sasa inan ga minane d ka NGAEN GRA E KAE DN BAB EA BA AN BA EN BA GRA EN BRANANE RR KEDEK 4 1 2 Hardware Specifications cc eee eee eee e naen a nana a anana 5 1 2 L EXtErIor APpearaNCE tech sat siaeedcctastagetstsanccosesas na Nan Ka RENT ENI ae Ga ga a aka 5 Bi SV SUSI Sel MD asana sadap aia nabi aa a an bapan gana k n atebah ik anakan ia akak Bk aaa b aik a Bi ka BA aa aia 7 ZN COMMECHON ra WAG asarana ka ba nabi Ka aaa ga ban aba Kai ka ak aa ETETE KERA Na AA EE NR aa NE ENE aa 7 2 2 CONNECTING Ethernet LING watiasacscenntanstetasasseacetanietantinapinasinesteatnacinasinaaais 8 225 SUDDIVING POW CD asas abaan aana aaa aaa a A DAKA ANERANGAKEN KG BAGAN BER DAKA ANNA 8 Se Manage MP BA saa naak gag TENANE EEE Ka GEK EA Ba BEA KE BE GE a BG a EE Nn SEE ERORI PES ESTAA 9 g LAdmMiMstrator LOGIN ka rasa saka saka kaa ga Pa nn nn N AEREE ARANERREKA REAREA RNERKARTR NI 9 Se A MONIO eee E Ha NE EA Pa PA a 10 CE A By a kali LA NA NA E EET AN ANA A MEGA NE NA PAN ANA cease 10 DEN SIC oo sa eaaa bai ba ia BAE ia a BE toca a Dana BA ka D aa toc ane BA BA AENG Ak aia a e Ba a a ira a sence 11 Beak Ie O seran aiee E E RENE E BB Ka KN KAR AN LA RE aa ka 11 Dah TNI Kaanan aa aaa E AN aa NE E EEE aa E E Ga a SE E AE
11. Caller ID Number Distinctive Ringtone eo Enable Callback No w Callback Settings Member Trunks 69 Available Trunks Selected 5503301 FXO RA 7 5503302 FXO a 5503305 FEO gt 5503306 FXO 3 pstn5 FEO 3 pstn FEO aa pstn7 FEC pstn8 FXO v R kad During Office Hours End Call Extension Extension 500 X Voicemail Voicemail 500 a Destination IVR IVR welcome i RingGroup RingGroup NationalSe w Conference Room Conference Room 640 w DISA DISA test Queues Queues test Faxes Faxes 500 lt Out bound Rout es Route Name toOCs v Figure G 2 Example 2 Step1 You set the DID number 6001 6099 in this example Step2 You set the Extension 6001 6099 in this example The configuration of this example means when the incoming call with DID number 6001 to 6099 will go to the destination 6001 to 6099 number 6001 to extension 6001 number 6002 to extension 6002 The destination you set below will be disabled if you set the Extension Page 125 S Yeastar MyPBX Standard User Manual General Route Name BRIL DID Number 6001 6099 Extension Caller ID Number w s Distinctive Ringtone ky 5 Enable Callback No y Callback Settings Member Trunks Available Trunks Selected gt Ea cad petal FXO sa 5503301 FXO Figure G 3 Page 126 b 4 Yeastar M
12. 5 186 cgi webCGI 1000 MyPBX Embedded Hybrid IP PBX for Small Businesses b System Information Status Monitor A Line Status General A n Hardware Version Basic h HyPBK Standard V4 Extensions Trunks Firmware Version Outbound Routes 2 12 0 933 Auto Provision a Uptime inbound Call Cont di Q 21 00 27 up 9 20 load average 1 04 1 02 1 00 IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist MAC Address ana alae is stake lhe to Internal Settings az IP Address Options 192 168 5 186 Business Hours Feature Codes Gateway SIP Settings ilies Use Bi ab IAX Settings Voicemail Settings Primary DNS DISA T9266 al Done Internet of Figure 3 68 Page 100 P 4 Yeastar MyPBX Standard User Manual 4 Access MRI MRI MyPBX Recording Interface Users may access MRI by logging into the MRI web interface with their username extension number and voicemail password 4 1 Allow users to access MRI The extension s User Web Interface option must be checked before the associated user can log into MRI Edit Extension 501 General Type Extension 5 Password pincode501 Name 501 Caller ID 501 Voicemail W Enable Voicemail 44 Voicemail Access PIN mig 501 Mail Setting Enable Send Voicemail Email Address Note Please ensure that the section SMIP Settings for Voicemail in the Voicemail Settings have been properly configured before using this featur
13. 5061 RTP Port Start Beginning of RTP port range Page 64 a se Yeastar MyPBX Standard User Manual RTP Port End End of RTP port range DTMF Mode Set default mode for sending DTMF Default setting rfc2833 Max Registration Subscription Time Maximum duration in seconds of a SIP registration Default is 3600 seconds Min Registration Subscription Time Minimum duration in seconds of a SIP registration Default is 60 seconds Default Incoming Outgoing Registration Time Default Incoming Outgoing Registration Time Default duration in seconds of incoming outgoing registration Register Attempts The number of SIP REGISTER messages to send to a SIP Registrar before giving up Default is 8 times Register Timeout Number of seconds to wait for a response from a SIP Registrar before timed out Default is 20 seconds Video Support Support for SIP video or no Default is yes DNS SRV Look Up Please enable this option when your SIP trunk contains more than one IP address User Agent To change the useragent parameter of asterisk the default is MyPBX you Should change it if needed 2 NAT Note Configuration of this section is only required when using remote extensions Enable STUN STUN Simple Traversal of UDP through NATs is a protocol for assisting devices behind a NAT firewall or router with their packet routing STUN Address Page 65 4 lt e Yeastar MyPBX Standard User Ma
14. AE A aaa ANE A A AGE BA BAR EA a E AG a A Aa BA a Gi agi ka 77 See PIN USOT aaa aa naa a D Ka EE GK AE KANAN EE TA NGA KAEN KA NB BAEN KEKER E KA NK En 79 Jes LA CalDack anja e TA ga E AAN Ni 80 3 5 13 Speed Dial SCUINGS sccsontcaccitenscacceenseadetentevareventensarscerseoventenssssnnees 82 3 5 13 Music on Hold Prompts cccccceceeeeeeeeeeeeeeeeeeeeeeeeeauaaeaaeaaaanaaas 83 3 6 NWO SCLIN OS sagaran an ai pa ag aaa aa Na NR T 83 a 42 Yeastar MyPBX Standard User Manual BIO LAWN SUING SG scscceccccccctasctersdecencasasssousceacesecedaceta eaieene a Ka BE A Reda Ka a 83 3G WAN SENINGGS getcccestctccneecetasedaacteceutececuecesecetessset a naak Saji aa aa a a ak Ka 84 Deo AENG ROUTE sai kana aan aa a a ba BAN E Ba a a Ga aa BENE Bag Ba aa a LA Ba D Kae aana 85 ERS aik Pa a aga a Tp a EEEE TA TATANG TA NGA NA TA NANG EA KANA NENGA NGANA NA TKA NG NATA NANA NA TANG 86 Oc Oo DIG DORVCD erscececeess cane Eea BAE NAN AN A AS BEK BAGE DEK EN OS BAG AR E KKN KRA AG EN 90 IO VLAN SENG Sinar sia kiai ia aatinaa pi ma lan ga IN GTA Jana EEN BA aa A A NGRE ANE E BB KA EKA KRANA KR a AK 90 OF WIN CUNO SAE a Nga EEEE TA E EA A E NANA E E NA KN 92 Sa OO DN gt SCC e gk aa EA aa ka Ba a E AAN a a D KAB NEG BAR KEBLAT RA E 93 Sd DN SUGI SO CUUINGS saraga aa ung Kaga ag a EE E E E a T dak a kaa Ba A KA Baja aa 93 3 7 1 External Storage onan saceneGnacuescupanceaeGnseneserssessteasesceieeeeseeueatsseeiessicens 93 3 7 2 Password SettingS cet r cece ceeeccctc
15. DSS Key 3 DSS Key 4 DSS Key 5 DSS Key 6 DSS Key 7 DSS Key 8 DSS Key g M DSS Key 10 af Save HM Cancel Figure 3 17 2 Upload the IP Phone s configure file to add new phone Click Upload a file and choose the configure file in the popup window Note the file format must be cfg 3 3 4 2 Phone Book You can add your contacts here and provision them to your IP phone Page 39 a 4 Yeastar MyPBX Standard User Manual Go Back to Auto Provision b Contacts No Contact Defined Deny List No Deny List Defined ed in this way No Phonebook Uploaded Figure 3 18 1 Create New Contact Type There are three types None VIP and Deny list Blacklist Group There are 5 groups None Friends Family Work Colleagues list Nick Name You can set a nick name for this number Favorite Only works with snom phone Organization Input the organization of this contact Only works with snom phone Title Input the title of this contact Only works with snom phone Email Input the email of this contact Only works with snom phone Birthday Input the birthday of this contact Only works with snom phone First Name Input the first name of this contact Only works with snom phone Family Name Input the family of this contact Only works with snom phone Page 40 4 4 Yeastar MyPBX Standard User Manual Office Number I
16. Dial Failure Prompt Business Hours Extension Preferences Feature Codes y SIP Settings User Extensions 100 to 619 IAX Settings Ring Group Extensions 620 to 629 Voicemail Settings Paging Group Extensions 630 to 639 SMS Settings DISA Conferencing Paging Groups PIN User Settings Callback Settings Speed Dial Settings Music On Hold Prompts Conference Extensions 640 to 659 IVR Extensions 660 to 679 Queue Extensions 680 to 689 Reset to Defaults v Save X Cancel iv Figure 3 31 3 5 2 Business Hours 1 General Enable or Disable Business Hours 2 Others Enable Office Closed Timing By dialing 81 81 is default on an extension will force the office time closed for the device whatever the general setting is Disable Office closed timing By dialing 081 081 is default on an extension will disable the Office Closed Timing 3 Business Days You can setup the business hours here 4 Holidays You can setup the holidays here If a time period is configured as both Holidays and office hours it will be treated as Holidays Page 60 4 Yeastar MyPBX Standard User Manual MyPBX Embedded Hybrid IP PBX for Small Businesses b Business Hours Status Monitor Line Status General Basic 4 C Enable Business Hours Disable Business Hours Extensions Trunks Others Outbound Routes af 81 Enable Office Closed Timing 081 Disable Office Closed Timing Auto Provision
17. Example 1 NXXXXXX will match any 7 digits phone number Example 2 INXXNXXXXX will match a phone number starting with a 1 followed by a 3 digit area code and then 6 digit number Distinctive Ringtone MyPBX support mapping to custom ring tone files For example if you configure the distinctive ringing for custom ring tone to Family the ring tone will be played if the phone receives the incoming call Enable Callback You can enable the callback function of this inbound route If you want to configure the callback function please refer to chapter 3 5 12 How do I configure distinctive ring tones Please refer to APPENDIX E Currently distinctive ringtone can be compatible with Yealink and Snom phone Page 53 4 lt e Yeastar MyPBX Standard User Manual 2 Member Trunks This area allows you to select which trunks will be member trunks for this route To make a trunk a member of this route please move it to the Selected box 3 Business Days Define where the calls will be routed during Business Days Office Days Select one defined business days office days Office Hours Destination Configure where to route the incoming calls during office hours End Calls Route the incoming calls to end calls System will auto hang up the call Extension Route the incoming calls to a specific extension Voicemail Route the incoming calls to extension s voicemail IVR Route the incoming calls to a specific IVR
18. Step1 On your IP phone navigate to the Phone settings web configuration page and find the Distinctive Ring Tone section For each custom ring tone enter the Internal Ringer Text can be digits or text to trigger the ring tone For example you may enter Family e g Yealink s IP phone Preference Features DSSKey EXT Key voice Ring Tones DialPlan sms 1 Internal Ringer Text Family oO Internal Ringer File Ringl wav v POE 2 Internal Ringer Text Internal Ringer File Ring2 wav 14 Internal Ringer Text Internal Ringer File Ring3 wav v 4 Internal Ringer Text Internal Ringer File Ring4 wav ox 5 Internal Ringer Text Internal Ringer File RingS way v 6 Internal Ringer Text E Internal Ringer File Ringo way v 7 Internal Ringer Text Internal Ringer File Ring way v 8 Internal Ringer Text f Internal Ringer File Ring wav q Internal Ringer Text Internal Ringer File Ringi wav I 10 Internal Ringer Text Internal Ringer File Ringl wav v Cancel Figure E 1 Step2 Configure the Distinctive Ringtone on MyPBX MyPBX web interface Inbound Routes gt Edit Inbound Route fill in the Internal Ringer Text on Distinctive Ringtone Page 119 a 4 Yeastar MyPBX Standard User Manual Edit Inbound Route allin General Route Name allin DID Number lt Extension lt Caller ID Number Member T
19. When a IP address which hasn t been accepted in common rules sends packets faster than the allowed speed it will be set as black IP address and blocked automatically a New Rule Port Auto defense port Protocol Auto defense protocol TCP or UDP IP Packets Allowed IP packets number in the specific time interval Time interval The time interval to receive IP packets For example IP packets 90 time interval 60 means 90 IP packets are allowed in 60 seconds New Auto Blacklist Rules Port Protocol IF Packets Time Interval seconds af Save A Cancel Figure 3 55 b IP Blacklist Manage You can manage the IP addresses which are blocked automatically here Go Back to Firewall Rules Settings Attacked Time Protocol Attacked Port Source IP address 1970 Jan 8 19 58 UDP 5060 203 117 31 243 Figure 3 56 5 Other Settings Disable Ping Enable this item net ping from remote hosts will be dropped Drop All When you enable Drop All feature system will drop all packets or connection from other hosts if there are no other rules defined To avoid locking the devices at least one TCP accept common rule must be created for port used for SSH access port used for HTTP access and port sued for CGI access Page 89 F 4 Yeastar MyPBX Standard User Manual 3 6 5 DHCP Server Dynamic Host Configuration Protocol DHCP is a network protocol that enables a server to automatically assign
20. aa Ka E caesar 20 51530 Outbound ROUTES ccssswescteuswedaceustuscbeuadunaeceecugaceseeesieesecisaecsseesiecsee 34 B52 AUCO PROVISION sescccceecscececrearecneacaceeegensseaccaese EEEE AEE 37 3 4 Inpound Call CORON aaa aaa aaa kaa an EA NANG GAK KANAAN KANAAN A KANAAN KA AK AA Waaa 42 IL TINA saa aaa ees ost eaaa anan Ka cesses see se ths ake ce estes BI E Ge KAE Ba KANE PK AA eee Bi 42 Dee QUCUCS aa NE NGA NE E NG RR GAN ERA NA E NAN Ng NAN NA EN AAN NK TATANAN NIN 45 sa CUSO PI DINDA kaa nada gaen a Bi ed a akan a ie aa aa a Bj ket Ban a NB 48 BRING SSPOUDS saja aa ena aaa naa EES 49 3 4 9 INDOUNG ROUTES a ccnccacsce sete wecenscacecetpeamenweesienpen s be AAN mi N ANAA A Aa aaa aa aa 51 DOr BC eS SANE NA ANAN NA NANG NA RA NK NK A NK esse EN ANG A A A ee 56 Ja MAENG SETH OS aa ara arasa ee par agan A Ba AA BA re akak Aa er 58 Je L OPUN AN AE AREN BAE AA RE Na E AP EA AE NE EA E AT 58 D D D BUSINESS HOULE kaa aaa kaa Ka A AE EnA AAE EAEE 60 Da Feature COGS kira aaa naa Ka ADA A DAGA BE KANAN AE NA AA KE AN WA Bn KANEA A aa AA KANAKA 61 Shee OIP EIN ee en ee ee ee ee ee 64 Be SUING Si raaa ea aga aan nag b a aaa b aa EEE e E AA in AA KANEA ANA an ERA Ka E AAN aa 69 3 5 0 Voicemail SCUIN OS aaa aaa aaa R ANNA AN ANARA NANA Aa aa aia anaa an anaa a kaa aia a aaa 70 Da al SIMS ENUT era aa aaa a a aaa a EE a E D BEA An NE 72 Ga ND EP EN NEK E A RN KNA sees see eee sao 75 Da COMME CHCl ras aaa aa a AA ANAA eana 76 3 9 10 Paging Gr OWNS raaa aaa aaa AN aa
21. an IP address to a computer from a defined range of numbers i e a scope configured for a given network You can set a local network NTP server for MyPBX here too Primary DNS 192 168 5 1 Secondary DNS Allow IP Address From 192 168 5 2 Custom Prompts Ring Groups To 192 168 5 254 A DHCP is not running I Enable Routers 192 168 5 1 Subnet Mask 255 255 255 0 Inbound Routes Blacklist NTP Server Internal Settings Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings SMS Settings DISA Conferencing Paging Groups PIN User Settings Callback Settings Speed Dial Settings Figure 3 5 7 3 6 6 VLAN Settings A VLAN Virtual LAN is a logical local area network or LAN that extends beyond a single traditional LAN to a group of LAN segments given specific configurations 1 VLAN Over Lan NO 1 Click the NO 1 you can edit the first VLAN over Lan VLAN Number The VLAN Number is a unique value you assign to each VLAN on a single device VLAN IP Address Set the IP Address for MyPBX VLAN over Lan VLAN Subnet Mask Set the Subnet Mask for MyPBX VLAN over Lan Page 90 4 lt e Yeastar MyPBX Standard User Manual Default Gateway Set the Default Gateway for MyPBX VLAN over Lan NO 2 Click the NO 2 you can edit the first VLAN over Lan VLAN Number The VLAN Number is a unique value you assign to each VL
22. are being rejected due to Mandatory information element missing and the missing IE is 0x20 then you need this setting Echo Cancellation Echocancel Obviously this disables or enables echo cancellation it is recommended to not turn this off Page 25 4 se Yeastar MyPBX Standard User Manual Hide CallerID If you want others to see your CID please disable this option Codec You can choose alaw or ulaw codes 2 CallerID Prefix International Prefix When there are international calls coming in via this BRI trunk the International Prefix you have set here will be added before the CID So you can know this is an international call before you answer it National Prefix When there are national calls coming in via this BRI trunk the National Prefix you have set here will be added before the CID So you can know this is a national call before you answer it Local Prefix When there are Local calls coming in via this BRI trunk the Local Prefix you have set here will be added before the CID So you can know this is a local call before you answer it Private Prefix When there are Private calls coming in via this BRI trunk the Private Prefix you have set here will be added before the CID So you can know this is a Private call before you answer it Unknown Prefix When there are calls with unknown number coming via this BRI trunk the Unknown Prefix you set here will be shown as the caller ID 3 DNIS Setting
23. are configuring MyPBX please use the default settings below your PC should be in the same local network with MyPBX IP Address http 192 168 5 150 Username admin Password password http 192 168 5 186 Microsoft Interne t Explorer File Edit view Favorites Tools Help Q Back 7 x a A P Search 5 Favorites g 2 TN Address http 192 168 5 186 Embedded Hybrid IP PBX for Small Businesses gt MyPBX Configuration Panel lo D l Yeastar AS SDAN User Name Password Language English Login Reset Figure 3 1 Page 9 2 4 Yeastar MyPBX Standard User Manual 3 2 Status Monitor 3 2 1 Line Status A MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer SEE File Edit view Favorites Tools Help Back x a A P Search Pp Favorites 2 lt gt Address http 192 168 4 136 caiWebCGI71000 43 B co HEE A Embedded Hybrid IP PBX for Small Businesses Logout Logout gt Line Status Status Monitor Line Status Extensions a Busy P Unavailable P ringing Basic Extensions Trunks Outbound Routes Auto Provision a Inbound Call Control AA IVR Queues Custom Prompts Ring Groups Registered ttt SIP 500 192 168 4 133 OK Inbound Routes Rejected i SIP 993233784814 78 41 71 73a UNKNOWN Blacklist Registered SIP 500 192 168 4 139 OK internal Settings MAA OK 2 ms 192 168 5 139 OK 2 ms Options Idle FXO Port 4 Busin
24. call is registered in the number blacklist the caller will hear the following prompt The number you have dialed is not in service Please check the number and try again The system will then disconnect the call Page 56 e Yeastar MyPBX Standard User Manual A MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer File Edit view Favorites Tools Help O O x aA JO Search Pe Favorites 2 B gt Address sy http 192 168 5 186 cqi WebCGI 1000 MyPBX Embedded Hybrid IP PBX for Small Businesses b Manage Blacklists Status Monitor A Line Status New Blacklist Manage Blacklists Basic Blacklist Extensions 10000 Delete Trunks 10066 X Delete Outbound Routes 1234567 X Delete Auto Provision 13850050500 X Delete Inbound Call Control 2 WR Queues Custom Prompts Ring Groups Inbound Routes Blacklist Internal Settings Options Business Hours Feature Codes SIP Settings IAX Settings Vininarnail Cattinan vi Figure 3 29 3 4 6 1 Create Blacklist Click New Blacklist to create a new number blacklist i Create New Blacklist Blacklist Number Type reurs _ id f Save X Cancel Figure 3 30 Blacklist number Enter the number you would like to block Type The number blocked for incoming or outgoing calls or both Page 5 a lt e Yeastar MyPBX Standard User Manual 3 5 Internal Settings 3 5 1 Options 1
25. g 100000000 or never to disable entirely If you are in Israel the following is important As Bezeq in Israel doesn t like the B Channel resets happening on the lines it is best to set the reset interval to never when installing a box in Israel Our past experience also shows that this parameter may also cause issues on local switches in the UK and China PRI Local Dial Plan Sets an option required for some rare switches that require a dial plan parameter to be passed This option is ignored by most BRI switches It may be necessary on a few pieces of hardware This option can almost always be left unchanged from the default Over Lap Dial Whether MyPBX can dial this switch using overlap digits If you need Direct Dial in DDI in German Durchwahl you should change this to yes then MyPBX will wait after the last digit it receives PRI Indication Tells how Device should indicate Busy and Congestion to the switch user Accepted values are inband Device plays indication tones without answering not available on all PRI BRI subscription lines outofband Device disconnects with busy congestion information code so the switch will play the indication tones to the caller Busy will now do same as setting PRI_CAUSE 17 and Hangup Enable Facility To enable transmission of facility based ISDN supplementary services such as caller name from CPE over facility NSF Used with AT amp T PRIs If outbound calls
26. gt em Mi Insert Attachments 83 Office docs 32 e BZU Vb nAi Tahoma Welcome to Yeastar Figure F 4 Page 122 a e Yeastar MyPBX Standard User Manual APPENDIX G How to Use DID Direct inward dialing DID also called direct dial in DDI in Europe and Oceania is a feature offered by telephone companies for use with their customers private branch exchange PBX systems In DID service the telephone company provides one or more trunk lines to the customer for connection to the customer s PBX and allocates a range of telephone numbers to this line or group of lines and forwards all calls to such numbers via the trunk MyPBX support DID you can configure DID in inbound route Related settings DID Number Extension Destination create New Inbound Route X m General Route Nane B 1 DID Number Extension ko Caller ID Number Distinctive Ringtone 6 Enable Callback No w Callback Settings Member Trunks 69 Available Trunks Selected 5503301 FXO R ES 5503302 F20 5503306 FIO amp petn FEO pstn7 FRO pstn FXO X aa 2 Figure G 1 DID Number Define the expected DID Number if this trunk passes DID on incoming calls Leave this field blank to match calls with any or no DID info Only service provider E1 trunks BRI trunks or SIP trunks need to be configured with this setting You can also use pattern matching to match a
27. on the network Share name share Allow network users to change my files Leam more about sharing and security JI Windows Firewall is configured to allow this folder to be shared with other computers on the network View your Windows Firewall settings Figure B 1 Set up share Properties Step 2 Enter the new folder and create a new text file then rename this file to status txt This step is very important DO NOT forget to create the Page 112 I 4 Yeastar MyPBX Standard User Manual Status txt file Step 3 Configure Autobackup settings on MyPBX to Figure B 2 The External Storage feature is used to extend storage space Once configured the files voicemail call recording files COR files created before the configured days will be moved to the NetDisk Step 2 Input the Net Disk properties Net Disk HosviP 192 168 5 222 Net Disk Share Name share NetDisk Access Username NetDisk Access Password Move files created before days ago wf Save Cancel Step 3 Save Net Disk settings Step 4 Make sure the settings are successfully completed Figure B 2 Autobackup Setting Net Disk Host IP Change this to the IP address of the computer where backup files will be stored Net Disk Share Name Change this to the name of the shared folder where backups will be stored Net Disk Share Username The user name used to log into the network Share Leave this blank if it is not required Net Disk
28. send Remote Party ID on SIP SIP Session Initiation Protocol Configuration Wi General UDP Port T Enable TCP Pot T Enable RTP Port Start RTP Port End DTMF Mode Max Registration Subscription Time Min Registration Subscription Time Default Incoming Outgoing Registration Time Register Attempts Register Timeout Video Support header Default no 5060 5060 TLS Pot 5061 10000 12000 mesa EJ 3600 DNS SRV Look Up No User Agent Note Configuration of this section is only required when you use remote extensions Enable STUN STUN Address STUN Port External IP Address External Host External Refresh Interval Local Network Identification F stun pfingo con 3476 NAT Mode no Allow RTP Reinvite Available Codecs G 729 License Key id yes Allowed Codecs Note If you would like to use G 729 please enter your license key above Tos SIP Tos Audio EF Tos Video CS3 AF41 Advanced Settings A From Field To Field 180 Ringing Qualify Remote Party 069 From Cos SIP 3 Cos Audio 5 Cos Video a INVITE r lv T send T trust Page 68 9 Yeastar MyPBX Standard User Manual Figure 3 34 3 5 5 IAX Settings 1 General Bind Port Port use for IAX2 registrations Default is 4569 Bandwidth Low medium high with this option you can control which codec to be used Min Registration Time
29. set the caller will be prompted to press 5 before leaving a message Operator Breakout from Voicemail Page 0 4 lt e Yeastar MyPBX Standard User Manual If this option is set the caller can jump out of the voicemail and go to the destination IVR you set by dialing 0 b Greeting Settings Busy Prompt Greeting played when the extension called is busy Skip greeting Do not play a greeting Play busy greeting play the extension busy greeting Unavailable Prompt Greeting played when the extension called is Unavailable Skip greeting Do not play a greeting Play Unavailable greeting play the extension Unavailable greeting Leave a Message Prompt Greeting when ask the caller to dial 5 to leave a message Skip greeting Do not play a greeting Play busy greeting play the extension busy greeting Play Unavailable greeting play the extension Unavailable greeting c Playback Options Announce Message Caller ID If this option is enabled the Caller ID of the party that left the message will be played back before the voicemail message begins playing Announce Message Duration If this option is set the duration of the message in minutes will be played back before the voicemail message begins playing Announce Message Arrival Time If this option is set the arrival time of the message will be played back before the voicemail message begins playing Allow Users to Review Messages Allow callers
30. the call to extension 500 and digit 1 to route the Page 108 4 4 Yeastar MyPBX Standard User Manual call to extension 501 1 Add IVR To add a new IVR go to IVR gt Create New IVR Edit IVR welcome Number 660 Name welcome Prompt 9 default Custom IVR Prompts Play times E waitexten 5 i Allow Dialing Other Extensions las EeyPress Events Key Action Destination 0 Connect to Extension User Extension 500 1 Connect to Extension User Extension 501 No Action r No Action No Action No Action No Action No Action No Action No Action No Action No Action r Timeout la Connect to Extension User Extension 500 Invalid Connect to Extension User Extension 500 wf Save J Cancel Figure 5 4 2 Add Inbound Routes As we can see from the Inbound Route of allin all incoming calls will be sent to the IVR Page 109 4 4 Yeastar MyPBX Standard User Manual create New Inbound Route General Route Name allin DID Number Extension Caller ID Number Distinctive Ringtone ik Member Trunks 6 Available Trunks Selected psinifFxO p2in2 FXO p2in 6 FxXO G6SM11 65M Britrunkr BRI BriTrunk BRI 6032 SIP yoipprowider SIP Ew ob During Office Hours End Call Voicemail Voicemail 500 Destination IVR WR welcome v RingGroup RingGroup ringgroup_defi Confer
31. type SIP IAX or SIP IAX SIP The extension sends and receives calls using the VoIP protocol SIP IAX The extension sends and receives calls using the VoIP protocol IAX Extension The numbered extension i e 1234 that will be associated with this particular User Phone Password The password for this extension Ex 12t3f6 Name A character based name for this user EX Bob Jones Caller ID The Caller ID will be used when this user calls another internal extension SIP Transport This will be the transport method used by the Extension The options are UDP default or TCP or TLS 2 Voicemail Enable Voicemail Check this box if the user should have a voicemail account Voicemail Access PIN The voicemail Password for this extension i e 1234 3 Mail Setting This option defines whether or not voicemails or faxes are sent to an Email Address as attachment Enable Send Voicemail Once enabled the voicemail will be sent to email as an attachment Email Address Email address used to receive the voicemail or Fax Note Please ensure that the section SMTP Settings For Voicemail in the Voicemail Settings have been properly configured before using this feature 4 Group Pickup Group Page 16 a lt e Yeastar MyPBX Standard User Manual If this extension belongs to a pickup group any calls that ring this extension can be picked up by other extensions in the same pickup grou
32. you are connecting through PPPoE or if you normally enter a user name and password to access the Internet perform these steps Step1 Step2 Step3 Step4 Step5 Step6 Select PPPoE as the WAN Connection Type Enter the User Name Enter the Password Click the Save button to save the settings Reboot the device Check the WAN s Status System Info gt WAN gt Status 3 6 3 Static Route MyPBX will have more than one internet connection in some situations but it has only one default gateway You will need to set some Static Route for MyPBX to force it goes out through different gateway when access to different internet The default gateway priority of MyPBX from high to low is OpenVPNSWAN port gt LAN port 1 Route table The current route rules of MyPBX Destination The destination network to be accessed to by MyPBX Subnet Mask Specify the destination network portion Page 85 J 4 Yeastar MyPBX Standard User Manual Gateway Which gateway MyPBX will go through when access to the destination network Metric The cost of a route is calculated by using what are called routing metric Routing metrics are assigned to routes by routing protocols to provide measurable statistic which can be used to judge how useful how low cost a route is Interface Define which internet port to go through 2 Static Route Rules You can add new static route rules here Embedded Hybrid IP PBX for Small Businesse
33. 0 255 255 255 0 change this according to your network configuration NAT mode Yes Allow RTP Reinvite No Note Configuration of this section is only required when using remote extensions Enable STUN STUN Address STUN Port External IF Address External Host yeastar 3322 org External Refresh Interval 20 Local Network Identification 9 192 169 5 0 255 25 NAT Modell yes Allow RTP Reinvite yes Figure C 1 Assuming that your router s host address is yeastar 3322 org your local network is from 192 168 5 1 192 168 5 254 and the subnet Mask is 255 255 255 0 the MyPBX network settings should configured like Figure C 2 Page 114 5 4 Yeastar MyPBX Standard User Manual DHCP No Enable SSH Yes Port 8022 Hostname MyPBX IP Address 192 168 5186 Subnet Mask 255 255 255 0 Gateway 192 168 5 1 Primary DNS 192 168 5 1 Secondary DNS IP Address2 Subnet Mask2 Figure C 2 MyPBX Network setting 2 If MyPBX has a public IP i e is connected directly to your internet service provider the network settings should be configured according to Figure C 3 LAN Settings DHCP No Enable SSH Yes Por 8022 Hostname MyPBX IP Address Subnet Mask Gateway Primary DNS Secondary DNS 221 245 25 117 255 255 255 0 221 245 25 1 202 101 103 54 202 101 103 55 IP Address2 Subnet Mask2 Figure C 3 Next you should configure t
34. 117 PO Yeastar MyPBX Standard User Manual 4 Create New Phone General MAC 001565111859E key As Send Line M Linel Extension Line Extension Lined Lined Lines LineB Extension Extension Extension Extension Mame Rela Call Waiting x Line Active Label SOO Label Line Active Label Label Line Active Line Active Label Label Line Active Bl Bl Bl Line Active wf Save Cancel Figure D 4 Step4 Turn on the power and connect the network cable to IP Phone Remark The factory default setting of DHCP for IP Phone is enable so you can Skip this step to step 5 If the DHCP is disable please follow below step to enable it e g Yealink s IP Phone 1 Login IP phone s web page 2 Enable DHCP Status Network Security Account ee Internet Port WAN PC Port Advanced DHCP NOTE Static IP Address DHCP The device will acquire its IP IP Address address from the DHCP Senet Meh server automatically Static IP Address Default Gateway Set the IP address Subnet Mask Default Router IP Primary DNS address Primary DNS Secondary DNS fields Secondary DNS manually PPPoE PPPoE This setting provide by DSL User Password Figure D 5 Step5 Finish Page 118 Yeastar MyPBX Standard User Manual i APPENDIX E How Do I Configure Distinctive Ring Tones
35. AN on a single device VLAN IP Address Set the IP Address for MyPBX VLAN over Lan VLAN Subnet Mask Set the Subnet Mask for MyPBX VLAN over Lan Default Gateway Set the Default Gateway for MyPBX VLAN over Lan 2 VLAN Over Wan NO 1 Click the NO 1 you can edit the first VLAN over Wan VLAN Number The VLAN Number is a unique value you assign to each VLAN on a single device VLAN IP Address Set the IP Address for MyPBX VLAN over Wan VLAN Subnet Mask Set the Subnet Mask for MyPBX VLAN over Wan Default Gateway Set the Default Gateway for MyPBX VLAN over Wan NO 2 Click the NO 2 you can edit the first VLAN over Wan VLAN Number The VLAN Number is a unique value you assign to each VLAN on a single device VLAN IP Address Set the IP Address for MyPBX VLAN over Wan Page 91 J 4 Yeastar MyPBX Standard User Manual VLAN Subnet Mask Set the Subnet Mask for MyPBX VLAN over Wan Default Gateway Set the Default Gateway for MyPBX VLAN over Wan 2 MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer TBR File Edit Yiew Favorites Tools Help Q Back v gt x a A P Search SIP Favorites g B eo gt Address http 192 168 5 186 caiWebCGI 1000 ypo H A Embedded Hybrid IP PBX for Small Businesses gt VLAN Settings Status Monitor Line Status Vlan Over Lan NO 1 J Extensions YLAN Number Trunks Outbound Routes VLAN IP Address Au
36. BX Standard User Manual 2 System set up 2 1 Connection Drawing A MyPBX Standard OMEIA S n FX 602 a 603 5 a TP Soft Figure 2 1 Normal Page 7 J 4 Yeastar MyPBX Standard User Manual B MyPBX Pro Switch Route L LP AN NG 4 Poa FXS S IP Phone Soft Phone Figure 2 2 2 2 Connecting Ethernet Line MyPBX provides two 10 100M Ethernet ports with RJ45 interface and LED indicator Plug Ethernet line into MyPBX s Ethernet port and then connect the other end of the Ethernet line with a hub switch router LAN or WAN Once connected check the status of the LED indicator A yellow LED indicates the port is in the connection process and a green LED indicates the port is properly connected 2 3 Supplying Power MyPBX utilizes the high performance switch power supply which supplies the required power for the unit AC Input 100 240V DC Output 12V 5A Please follow the steps below to connect MyPBX unit to a power outlet 1 Connect the small end of the power cable to the power input port on the MyPBX back panel and plug the other end of the cable into a 100V AC power outlet 2 Check the Power LED on the front panel A solid green LED indicates that power is being supplied correctly Page 8 2 4 Yeastar MyPBX Standard User Manual 3 Managing MyPBX 3 1 Administrator Login From your web browser input the IP address of the MyPBX server If this is the first time you
37. D string will be used when this user calls another internal user 2 Voicemail Enable Voicemail Check this box if the user should have a voicemail account Page 12 a lt e Yeastar MyPBX Standard User Manual Voicemail Access PIN Voicemail Password for this extension i e 1234 3 Mail Setting Enable Send Voicemail Once enabled the voicemail will be sent to the below email address as an attachment Send Voicemail to Email Address This option defines whether or not voicemails Fax is sent to the Email address as an attachment Note Please ensure that all voicemail settings are properly configured on the System Settings gt Voicemail Settings page before using this feature 4 Flash Hook Flash Detection Sets the amount of time in milliseconds that must pass since the last hook flash event received by MyPBX before it will recognize a second event If a second event occurs in less time than defined by Hook Flash Detection then MyPBX will ignore the event The default value of Flash is 1000 ms and it can be configured in 1ms increments 5 Group Pickup Group If this extension belongs to a pickup group any calls that ring this extension can be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code default 4 Note 4 is the default setting it can be changed under Feature Codes gt General gt Call Pickup 6 Follow me Call Forwarding This function s
38. E DANA E NE A NA NABA KAE NK BRA ANANA 111 APPENDIX B How to Configure AutobaCckup s sasae cece cece renee eee eee e eee eeeeeeees 112 APPENDIX C How to Configure NAT Setting ccccceeeee cece ee eee eee e eee e eee eeeeeeeees 114 APPENDIX D HOW to USE Auto PFOVISION scccsscevecsstrevecivnsaractetsnvenoreseuenigeresesce 116 APPENDIX E How Do I Configure Distinctive Ring TONES ccceeeee cece eee eens 119 APPENDIX F How to Use Email to SMS cece anane anana anana eeeeeeeeeeees 121 APPENDIX G HOW to Use DID asarwa aaa anan aa aa Na aa AR aa WAN KAN RAN Varia ea MANE KERANA KANG A ada 123 APPENDIX H How to Use BLF Key to Choose the PSTN line sasaran raa eens 127 Page 3 4 4 Yeastar MyPBX Standard User Manual 1 Introduction MyPBX IP PBX for Small Businesses Home Office MyPBX is a standalone embedded hybrid PBX for small businesses and remote branch offices of larger organizations 1 100 users per site MyPBX also offers a hybrid solution a combination of VoIP applications using legacy telecom equipment alternative for enterprises who are not yet ready to migrate to a complete VoIP solution Applications 1 1 Features e Paging Zone Paging e Three way Calling Note the features with asterisk will be supported in next version Page 4 P 4 Yeastar MyPBX Standard User Manual 1 2 Hardware Specifications 1 2 1 Exterior Appearance A MyPBX Standard Front Side OQ
39. E MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer Fie Edit View Favorites Tools Help Bak NY x NA A Search Favorites Ja E I W2 amp gl Address http 192 168 5 186 cai WebCGI71000 Embedded Hybrid IP PBX for Small Businesses gt Manage Ring Groups Status Monitor Line Status Basic Members Extensions 620 ringgroup_default 500 SI1P 501 S IP 502 SIP 503 SIP 504 SIP 505 5 Y Edit Delete Trunks Outbound Routes Auto Provision A Inbound Call Control MR Queues Custom Prompts Ring Groups Inbound Routes Blacklist Internal Settings Options Business Hours Feature Codes SIP Settings IAX Settings Vinieomail Catinace Done Internet Figure 3 25 3 4 4 1 Create Ring Group Click New Ring Group to enter into the Manage Ring Groups page 1 General Ring Group Name This option defines a name for this group i e Sales Ring Group Name is a label to help you identify this group in the group list Ring Group Number This option defines the numbered extension that can be dialed to reach this group Strategy This option sets the Ringing Strategy for this Group The options are as follows 1 Ring All Simultaneously Ring all available Extensions simultaneously 2 Ring Sequentially Ring each extension in the group one ata time Seconds to ring each member 1 If the strategy is Ring All Simultaneously
40. Extensions Internal Settings Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings DISA v Figure 3 42 Paging Group Number Defines the numbered extension that may be dialed to reach this group Duplex Paging is typically one way for announcements only Checking this will make paging duplex allowing all users in the group to talk and be heard by all New Paging Group Faging Group Number Duplex Paging Group members Available Extensions Selected 500 31F 501 SIF 502 51F 503 31F 5043F S05 SIF S06 SIF SO7 SIFY wf Save Cancel Figure 3 43 Page 78 4 lt e Yeastar MyPBX Standard User Manual 3 5 11 PIN User PIN User are used to manage lists of PINs that can be used to access restricted features such as Outbound Routes If user use PIN User call out system will auto record the PIN in the call detail records 1 Options Access Code Dial this code to access PIN Prompt for Entry Prompt caller enter the PIN Number Prompt for Entry Failure Prompt the caller when an invalid PIN is entered 2 PIN User MyPBX can store a number of PIN Users PIN Users may be used to keep track of calls in relation to particular activities or clients They can also be used to keep track of calls by particular users or sets of users e When a PIN is entered while making a call or during a call that PIN is included in the call records output by the system e PI
41. General Ring Timeout Number of seconds to ring a device before handling the call as per the extension s Follow Me settings Default value is 30s MAX call duration The absolute maximum amount of time permitted for a call A setting of 0 disables the timeout Default value is 6000s Maximum concurrent calls Maximum concurrent calls limits Default value 0 means no limit Music on hold Used to set hold music for the system Tone Region Please select your country or nearest neighboring country to enable the default dial tone busy tone and ring tone for your region Note please reboot the system to take it effect HTTP bind port Web Access Port Port to use for HTTP sessions Default 80 Note please reboot the system to take it effect FXO Mode FXO port s operation mode Enable Follow Me Prompt When set Follow me to Transfer to number on the extension page e g when 500 is busy transfer to 501 while 500 is busy the call will be transferred to 501 If Enable Follow Me Prompt choosing yes there will be prompt before transferring the call Otherwise the call will be transferred directly without any prompt Default Yes Virtual Ring Back Tone It s only for GSM trunk Once enabled when the caller call out with GSM trunks the caller will only hear the virtual ring back tone generated by the system before callee answers the call Page 58 4 lt e Yeastar MyPBX Standard User Manual Fo
42. IAX Settings Voicemail Settings DISA Conferencing Paging Groups PIN User Settings Speed Dial Settings Music On Hold Prompts Network Settings a LAN Settings WAN Settings Firewall DHCP Server LAR OntHtinan Figure D 2 Step3 Configure phones on MyPBX auto provision page 1 Login MyPBX web interface Basic gt Auto Provision gt Create New Phone 2 MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer File Edit View Favorites Tools Help Q sxx z x a A JO Search 5 Favorites amp 2 ee E Address http 192 168 5 186 cgi webCGI 1000 MyPBX Embedded Hybrid IP PBX for Small Businesses b Auto Provision Status Monitor a Line Status Auto Provision Phone Create New Phone MAC Name Extension Basic am Extensions Trunks Outbound Routes Auto Provision A Inbound Call Control MR Queues Custom Prompts Ring Groups Inbound Routes Blacklist Upload a file b IP phone E Scan Yealink Phone Mac Address List Internal Settings Options Business Hours Feature Codes SIP Settings lAK Settings Voicemail Settings DISA Conferencinn lt Internet Figure D 3 2 Fill in the phone detail message on the pop up windows Input IP Phone s MAC address configure Name Call waiting Line Extension Label Line active for the phone Page
43. Minimum duration in seconds of a IAX2 registration Default is 60 seconds Max Registration Time Maximum duration in seconds of a IAX2 registration Default is 1200 seconds 2 Codecs A codec is a compression or decompression algorithm that used in the transmission of voice packets over a network or the Internet u law A PSTN standard codec used in North America that provides very good voice quality and consumes 64kbit s in each direction receiving and transmitting of a VoIP call a law A PSTN standard codec used outside of North America that provides very good voice quality and consumes 64kbit s in each direction receiving and transmitting of a VoIP call GSM A wireless standard codec used worldwide that provides adequate voice quality and consumes 13 3kbit s in each direction receiving and transmitting of a VoIP call GSM is supported by many VoIP phones SPEEX Speex is an Open Source Free Software patent free audio compression format designed for speech The Speex Project aims to lower the barrier of entry for voice applications by providing a free alternative to expensive proprietary speech codecs Moreover Speex is well adapted to Internet applications and provides useful features that are not present in most other codecs G 726 A PSTN codec used worldwide that provides good voice quality and consumes 32kbit s in each direction receiving and transmitting of a VoIP call G 726 is supported by some VoIP phon
44. N entered are checked against those stored by the system If an invalid PIN is entered the PIN is requested again e The system administrator can configure certain numbers or types of numbers to require entry of a PIN before you can continue making a call to such a number e The system administrator can also configure you to have to enter a PIN before making any external call Name A character based name for this PIN list i e YeastarPIN PIN List Enter a list of one or more PINs One PIN per line Outbound Route PIN User can use those outbound route to make call out Page 9 4 Yeastar MyPBX Standard User Manual 2 MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer TBR Fie Edit View Favorites Tools Help Q sax P x a A P Search 5 Favorites E B 5 Address http 192 168 5 186 cai WebCGI 7 1000 ypo H A Embedded Hybrid IP PBX for Small Businesses gt PIN User Settings Status Monitor Line Status PIN User Settings New PIN User Extensions PIN List Trunks PiNNumber 0592 0596 0599 Mi Edit Delete Outbound Routes Auto Provision Options Access Code 99 Inbound Call Control A Prompt For Entry WVR Queues Custom Prompts Save Ring Groups Inbound Routes Blacklist pinuser entry Prompt For Entry Failure pinuser error Internal Settings A Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail
45. Settings DISA Done Internet Figure 3 44 3 5 12 Callback Settings MyPBX allows caller A to dial an inbound route number and after hearing the ring Acan hang up the call or wait for MyPBX to cut off the call then MyPBX will call A with this number When A pick up the call A can dial the number he wants to call MyPBX will call the number with its outbound route Note 1 If you d like to use callback feature please make sure if it s enabled on the inbound route setting panel 2 No callback rules needed to be set if the trunk supports call back with the caller ID directly Allow All Numbers If you want to apply Callback function to all incoming numbers please tick Allow All numbers Follow the step to use this function Step 1 Enable Callback Inbound Routes Choose Yes on Enable Callback to enable this function Refer to chapter 3 4 5 1 Page 80 e Yeastar MyPBX Standard User Manual General Route Name DID Number Extension Caller ID Number Distinctive Ringtone Enable Callback Yes Callback Settings Figure 3 45 Step 2 Create Callback number New Callback X Callback Number y Save X Cancel Figure 3 46 Step 3 Create Callback Rules You will need to create callback rules when the system should strip or add digits Trunk Name Choose the trunk with callback rules Strip digits from front Define how many digits wi
46. Share Password The password used to log into the network Share Leave this blank if it is not required If configuring is correctly open your Windows share folder to see if the MyPBX backup files and folders has been created If the contents of the backup folder look similar to Figure B 3 then you have successfully configured Autobackup on the MyPBX unit Fie Edit wiew Favorites Tools Help sack 7 gt B pa Search WH Folders rei Address 0 E share status kk succeed File and Folder Tasks 2 Text Document ea auto backup File One 1 KB Make a new Folder d Publish this Folder to the Web E3 Share this Folder Page 113 b 4 Yeastar MyPBX Standard User Manual Figure B 3 Autobackup setting succeed APPENDIX C How to Configure NAT setting When MyPBX is behind a NAT firewall you need to configure NAT setting on MyPBX if you want to use a remote extension Please follow section 1 or 2 below depending on your network configuration 1 If MyPBX is connected to a local network you must set up port forwarding on your router Specifically you must map port 5060 default SIP port and port 10001 10200 default RTP port range as UDP ports Next go to the MyPBX web interface and configure the SIP settings according to Figure C 1 External IP Address your router s public IP address External Host your router s domain External Refresh Interval 20 seconds Local Network Identification 192 168 5
47. Static DNS 3 o fo o fo b Jle Ib Jb WINS Save Settings Cancel Changes Figure D 1 Step2 Enable DHCP Server on MyPBX Login MyPBX web interface System Settings gt DHCP Server gt Enable DHCP Server Administration Firmware Version 71 04 08 Etherfast Cable DSL Router BEF SRH Status Advanced Routing Basic Setup The Basic Setup screen is where basic configuration is performed Some ISPs Internet Service Providers will require that you enter the DNS information These settings can be obtained from your ISP After you have configured these settings you should set a router password from the Administration gt Management SEBEN Completing the Internet Setup ection is all that is required to set up for your specific ISP Please look at the table below to configure the Router for your Internet connection More Cisco SYSTEMS Page 116 4 4 Yeastar MyPBX Standard User Manual P DHCP Server Status Monitor A J Line Status DHCP Server Basic Extensions Trunks Outbound Routes Auto Provision DHCP is not running Routers 192 168 5 1 Subnet Mask 255 255 255 0 Inbound Call Control s2 Primary DNS 192 168 5 1 IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist yf Save X Cancel Internal Settings az Secondary DNS Allow IP Address From 192 168 5 2 To 192 168 5 254 Options Business Hours Feature Codes SIP Settings
48. VY will match none remaining digits and causes the matching process to Page 52 4 lt e Yeastar MyPBX Standard User Manual complete as soon as it can be determined that no other matches are possible Example 1 NXXXXXX will match any 7 digits phone number Example 2 1NXXNXXXXX will match a phone number starting with a 1 followed by a 3 digit area code and then 6 digit number For more information please refer to Appendix G How to Use DID Extension Define the extension for DID number This field is only valid when you use BRI SIP SPS or SPX trunk for this inbound router You can only input number and in this field and the format can be xxx or xxx xxx The count of the number must be only one or equal the count of the DID number Caller ID Number Define the Caller ID Number to be matched on incoming calls Leave this field blank to match any or no DID info You can also use a pattern match e g 2 345 X to match a range of numbers The following patterns may be used X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The Character will match any remaining digits For example 9011 will match any phone number that starts with 9011 excluding 9011 itself The VY will match none remaining digits and causes the matching process to complete as soon as it can be determined that no other matches are possible
49. X will send the text of this message to the email addresses listed on the Email List You can add email addresses to the Email List Edit SHS To Email GSH9 X Email List lears yeastar com Email Addres TT am Figure 3 37 2 Enable Email to SMS If you enable this you can use MyPBX to send out message by sending an email to the specified address Enable Country Code If you want to add country code before the dialed numbers please tick this Country Code The country code to be add before the dialed numbers Receive mails every The intervening time of receiving mails from POP3 server Access Code This PIN code is used to verify the subject of the emails received If the form of email passes the verification it will be send out by SIM card If not this email will be deleted immediately 3 Email Settings Note 1 If you want to use SMS to Email please configure POP3 setting 2 If you configure the POP3 setting MyPBX will download emails from the mail Page 73 J 4 Yeastar MyPBX Standard User Manual server regularly Once downloaded the emails will be deleted from the mail server Email Address This email address will be used to 1 Send email to the addresses listed on SMS to Email setting 2 Receive email and send the text of the email to the target mobile number by SMS Note If you use gmail just put your user name here E g email address test gmail com
50. a busy signal Select Yes to turn this feature on Busy Count If Busy Detection is enabled it is also possible to specify how many busy tones to wait for before disconnecting the call The default is 4 but better results can be achieved if set to 6 or even 8 Remember the higher the number the more time will be required to release a channel A higher setting lowers the probability that you will encounter random hang ups Busy Pattern If Busy Detection is enabled it is also possible to specify the cadence of your busy signal In many Countries it is 500 msec on 500 msec off Without Busy Pattern specified MyPBX will accept any regular sound silence pattern that repeats lt Busy Count gt times as a busy signal If you specify Busy Pattern then MyPBX will further check the length of the tone and silence which will further reduce the chance of a false positive disconnect Frequency Detection Used for Frequency Detection Enable detecting the busy signal frequency or not Busy Frequency If the Frequency Detection is enabled you must specify the local frequency 3 Advanced Options Page 21 4 lt e Yeastar MyPBX Standard User Manual Caller ID Start This option allows you to define the start of a Caller ID signal Ring Start when a ring is received Caller ID Signaling Bell_USA DTMF Polarity Start when a polarity reversal is started Caller ID Signaling V23_UK V23_JP DTMF Before Ring Start befor
51. active DNS configuration of its configured hostnames addresses or other information Enable DDNS DDNS Server Select the DDNS server you sign up for service User Name User name the DDNS server provides you Password User account s password Host Name Note DDNS allows you to access your network using domain names instead of IP address The service manages changing IP address and updates your domain information dynamically You must sign up for service through dyndns org freedns afraid org www no ip com www zoneedit com 3 7 System Settings 3 7 1 External Storage The External Storage feature is used to extend storage space Once configured the files voicemail call recording files CDR files created before the configured days will be moved to the Net Disk Auto Backup extends the allocated disk space for backing up critical files When properly configured MyPBX will move all qualified files to a Windows PC every 30 minutes For the voicemail files and recoding files they must be created before Auto Backup has been configured How to configure External Storage please see APPENDIX B How to Configure Autobackup Page 93 4 Yeastar MyPBX Standard User Manual MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer File Edit View Favorites Tools Help e Back 7 x a A P Search 5 Favorites amp 2 ee Address 4 http 192 168 5 186 cgi WebCGI 1000 x MyPBX Emb
52. age 62 4 lt e Yeastar MyPBX Standard User Manual Disable Forward When Busy Users may disable busy forward by calling 072 on their phone 072 is default setting Enable Forward No Answer Users may enable no answer forward by calling 73 on their phone 73 is default setting Disable Forward No Answer Users may disable no answer forward by calling 073 on their phone 072 is default setting Forward to number Users may activate call forwarding by dialing this feature code followed by the extension or phone number to forward all calls to Note Users may activate Forward to number by dialing 74 phone number e g by dialing 74501 all calls will be forwarded to extension 501 Forward to Voicemail Users may forward the call to Voicemail by calling 074 on their phone 074 is default setting Enable Do Not Disturb Users may enable do not disturb by calling 75 on their phone 75 is default setting Disable Do Not Disturb Users may disable do not disturb by calling 075 on their phone 075 is default setting Page 63 5 4 Yeastar MyPBX Standard User Manual MyPBX Embedded Hybrid IP PBX for Small Businesses gt Feature Codes A Status Monitor F Line Status General t Basic Extensions o ROAA One Touch Record Outbound Routes Auto Provision Extension for Checking Voicemail Inbound Call Control IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist Voicem
53. ail main menu Attended Transfer Blind Transfer Call Pickup Internal Settings Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings SMS Settings DISA Conferencing Paging Groups PIN User Settings Callback Settings Speed Dial Settings Music On Hold Prompts Extension Pickup Intercom Call Parking Preferences Call Parking 6 Extension range used to park calls 690 699 Ex 690 699 Number of seconds a call can be parked before it is recalled 60 Call Forwarding Preferences Network Settings Reset to Defaults LAN Settings WAN Settings Firewall DHCP Server VLAN Settings VPN Settings DDNS Settings Enable Forward All Calls Disable Forward All Calls Enable Forward When Busy Disable Forward When Busy Enable Forward No Answer Disable Forward No Answer Forward to Number Forward to Voicemail System Settings 2l External Storage Password Settings Date and Time Backup and Restore y Save YK Cancel Reset and Reboot Firmware Update Enable Do Not Disturb Disable Do Not Disturb Reports Call Logs System Logs System Info a Nn NA Custome Feedback a Copyright 2011 Yeastar Technology Co Ltd All Rights Reserved Figure 3 33 3 5 4 SIP Settings 1 General UDP Port Port use for sip registrations Default is 5060 TCP Port Port use for sip registrations Default is 5060 TLS Port Port use for sip registrations Default is
54. application a name to help you identify it PIN The password for this DISA Response Timeout The maximum amount of time the system will wait before hanging up the call if the user has dialed an incomplete or invalid number Default is 10 seconds Digit Timeout The maximum amount of time permitted between each digit when the user is dialing an extension number Default is 5 seconds 2 Member Outbound Routes Used to set the outbound routes that can be accessed from this DISA 3 5 9 Conferencing Conference Calls increase employee efficiency and productivity and provide a more cost effective way to hold meetings Conference agents can dial to access to the settings options and the admin can kick the last user out and can lock the conference room Extension This is the number dialed to reach this Conference Room Page 76 4 Yeastar MyPBX Standard User Manual Admin Admin can kick a user out and can lock the conference room Pin Set a PIN that must be entered in order to access this conference room i e 1234 Edit Conference Room 640 Extension a Admin PIN 69 wf Save MH Cancel Figure 3 41 3 5 10 Paging Groups Paging is used to make an announcement over the speakerphone to a phone or group of phones Targeted phones will not ring but instead answer immediately into speakerphone mode Please note that this section is for configuring paging groups If you would like to config
55. bound Routes Add DOD Outbound routing defines how outgoing calls are processed through the trunks Page 34 v 4 Yeastar MyPBX Standard User Manual E MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer Efx Fie Edit View Favorites Tools Help Back p x a A Search Pp Favorites 4 B E Address http 192 168 5 186 cgi WebCGI 1000 vo ite A Embedded Hybrid IP PBX for Small Businesses Logout Logout gt Manage Outbound Routes Status Monitor Line Status New Outbound Route Route Name Dial Pattern Extensions pstnout Wi Edit X Delete Trunks to190 Mi Edit 3 Delete Outbound Routes Auto Provision Inbound Call Control IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist Internal Settings A Options Business Hours Feature Codes SIP Settings Internet Figure 3 14 3 3 3 1 New Outbound Route Click New Outbound Route and fill in the corresponding information in the popup window 1 General Route Name Name of this Outbound Route Ex Local or Long Distance etc Dial Pattern Outbound calls that match this dial pattern will use this outbound route There are a number of dial pattern characters that have special meanings X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The Character will match an
56. chnical support press 2 for operator press 0 etc The system will transfer the call to corresponding extension according to DTMF digits inputted by the user Page 42 e Yeastar MyPBX Standard User Manual amp MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer SEE File Edit View Favorites Tools Help Back QJ x a A s Search Pp Favorites 4 B ee E Address http 192 168 5 186 cai WebCGI71000 i Go Embedded Hybrid IP PBX for Small Businesses Logout Logout gt Manage IVR Status Monitor Line Status Create New IVR Name Number Allow Dialing of Other Extensions Extensions Trunks Outbound Routes Auto Provision Inbound Call Control VR Queues Custom Prompts Ring Groups Inbound Routes Blacklist Internal Settings Options Business Hours Feature Codes SIP Settings IAX Settings Viniearnail Catinas Done Internet Figure 3 20 3 4 1 1 Create IVR Click Create New IVR 1 General Number MyPBX treats IVR as an extension you can dial this extension number to reach the IVR Name A name for the IVR Prompt The prompt recording that will be played when this IVR is reached Repeat Count The number of times that the selected IVR prompt will be played Key Timeout Wait for the user to enter a new extension for a specified number of seconds Allow Dialing of Other Extensions Allow the caller to dial other extensions oth
57. d IP address Subnet mask 3 192 168 3 5 255 255 255 255 Permitted IP address Subnet mask 4 192 168 3 5 255 255 255 255 Mobility Extension W Enable Mobility Extension Mobility Extension Number 913950174269 af Save Cancel Figure 3 5 2 Add Multiple Extensions Go to Extensions gt VOIP Extensions gt Add Multiple Extensions 1 Select the number of extensions that you would like to create Page 19 1 gt 4 Yeastar MyPBX Standard User Manual 2 Select the type of extension that you would like to create 3 Fill in the starting extension number Add Multiple Extensions C reate 5 El sP Sjextensions starting fram 506 Tip After pressing the Create Extensions button you may use the Modify The Selected Extensions button to modify the properties for these extensions Create Extensions Figure 3 6 3 Edit VOIP Extension Click Edit on VOIP Extension administration page or click Modify Selected Extensions to edit extensions 3 3 2 Trunk There are five types of trunks Analog trunks FXO GSM Trunk BRI Trunk VoIP Trunk and Service Provider trunk 4 MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer File Edit Yiew Favorites Tools Help Ar 0 Back 7 x a A P Search 5 2 Favorites amp B 5 Address http 192 168 5 186 caiWebCGI 1000 video HE MyPBX Embedded Hybrid IP PBX for Small Businesses a Manage Trunks 9 Stat
58. d click Save Created New VolP trunk Type SIP W Provider Name voipprovider Hostname lF yoip 6699 org Domain yoip 6699 org UserName 16885885 Authorization Name 16885885 Password seessess From User 16885885 Online Number Maximum Channels 4 a Enable Outbound Proxy Server Transport Enable SRTP J Caller ID DOD Setting Associated Extension 00 wf Save Figure 5 2 2 Add Outbound Routes As we can see from the Outbound Route of voipout all phone numbers Page 10 7 P 4 Yeastar MyPBX Standard User Manual starting with O will have their first digit stripped off digit 0 and will be sent to the SIP Trunk New Outbound Route Route Name vopiout Dial Pattem 0 Stripe 1 digits from front Prepend these digits before dialing Password Member Extensions amp Available Extensions Selected 500 SIP 501 SIP 502 SIP 503 SIP S04 SIP S0S SIP Member Trunks amp Available Trunks Selected psini FxXO woipprovider SIP psin2 FXO 8032 SIP psin FXO GSM11 GSM Brifrunk BRI BriTrunk BRI 192 168 5 190 SPS Figure 5 3 Now that we have added two outbound dialing rules any call starting with 9 will be routed to the PSTN and any number starting with O will be routed to the SIP Trunk 5 2 Incoming call 5 2 1 Sample Routing to an IVR Let s configure an incoming call to route to the IVR In the IVR itself let s configure digit O to route
59. e Group Pickup Group Follow me Always Y f Voicemail Follow me W No answer Transfer to M When Busy Other Options Call Waiting pnp iterfac Ring Out 30 Optional Settings af Save Cancel Figure 4 1 4 2 User login Users can access the MRI web interface by navigating to the MyPBX IP address using a web browser If you are unsure of this address please contact your Page 101 6 4 Yeastar MyPBX Standard User Manual network administrator A http 192 168 5 186 Microsoft Internet Explorer meS File Edit Yiew Favorites Tools Help Q sack E A DO Search P Favorites KA 2 eS Address 8 http 192 168 5 186 Bo Hs oo Q Yeastar Embedded Hybrid IP PBX for Small Businesses b MyPBX Configuration Panel User Login User Name 501 Password eee Language Engish Login Reset Copyright 2011 Yeastar Technology Co Ltd All Rights Reserved Internet Figure 4 2 4 3 Voicemail Users can check delete move and download voicemail files here MyPBX Embedded Hybrid IP PBX for Small Businesses Voicemail Folder New 7 Call Recordings Viewing 1 1 Delete Move to Folder New z eara S 5 Caller ID Date Duration Options Copyright 2011 Yeastar Technology Co Ltd All Rights Reserved Figure 4 3 4 4 Record Page 102 47 4 Yeastar MyPBX Standard User Manual Users can play delete and download recorded files h
60. e Reset button on the back of the unit for 5 seconds and watch the LEDs on the front of the MyPBX When the status LED turns red let go of the reset button Step 2 When the RUN status LED starts blinking MyPBX will be set back to factory defaults Step 3 To access the configuration page navigate to 192 168 5 150 using Page 111 F 9 Yeastar MyPBX Standard User Manual a web browser Make sure that you are on the 192 168 5 0 subnet before doing this Step 4 Login to the device with the username admin and the password password in order to begin reconfiguring the device APPENDIX B How to Configure Autobackup Before Autobackup can be properly configured an SMB share folder accessible from MyPBX must be set up on a Windows based machine Once that has been set up please follow the steps below Step 1 Add a new folder rename it and set this new folder s share Properties according to Figure B 1 share ELCOM x General sharing Customize Local sharing and security Tee To share this folder with other users of this computer i 3 only drag it to the Shared Documents folder To make this folder and tts subfolders private sa that only you have access select the following check box Network sharing and secunty 2 To share this folder with both network users and other AL users of this computer select the first check box below and toe a share name Share this folder
61. e a ring is received Caller ID Signaling DTMF Caller ID Signaling This option defines the type of Caller ID signaling to use It can be set to one of the following Bell bell202 as used in the United States v23_UK suitable in the UK v23_Japan suitable in Japan v23 Japan pure suitable in Japan DTMF suitable in Denmark Sweden and Holland Caller ID Detection For fxo trunks this option forces MyPBX to clarify Caller ID incoming calls 3 DNIS Settings Enable DNIS Enable Dialed Number Identification Service Caller ID Set the Caller ID number for this trunk Page 22 a e Yeastar MyPBX Standard User Manual Edit Analog Trunk pstn Trunk Name Volume Setting Busy Detection Busy Detection Busy Count Busy Pattern Frequency Detection Busy Frequency Polarity Detection Advanced Options Caller ID Stat Caller ID Signaling Caller ID Detection DONIS Settings Enable DNIS amp I Caller Id af Save 4 Cancel Figure 3 8 3 3 2 2 GSM Trunk 1 Edit GSM Trunk 1 General Trunk Name A unique label used to identify this trunk when listed in outbound rules incoming rules etc Ex GSM9 Volume Setting Used to modify the volume level of this trunk Normally this setting does not need to be changed Pin Code Please enter your SIM card pin code here if your card has a pin code 2 DNIS Settings Enable DINS Enable Dialed Number Identificatio
62. edded Hybrid IP PBX for Small Businesses gt External Storage Settings Status Monitor Line Status External Storage Settings Basic The External Storage feature is used to extend storage space Once configured the files voicemail call recording files CDR files created before the Extensions configured days will be moved to the Net Disk Trunks Outbound Routes inne len Step 1 Create a Net Disk on a chosen computer Step 2 Input the Net Disk properties Inbound Call Control s Net Disk Host IP MR Queues Custom Prompts Net Disk Access User Name Ring Groups Inbound Routes Blacklist Move files created before 5 Y days ago Internal Settings a Save Cancel Business Hours Step 3 Save Net Disk settings Feature Codes Step 4 Make sure the settings are successfully completed SIP Settings IAX Settings Voicemail Settings DISA v Figure 3 59 Net Disk Share Name Net Disk Access Password 3 7 2 Password Settings The default password is password To change the password enter the new password and click update The system will then prompt you re login using your new password A MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer Sel File Edit View Favorites Tools Help ae Q Back x a A P Search SIP Favorites amp 2 5 Address http 192 168 5 186 caiWebCGI 1000 Mi Go Embedded Hybrid IP PBX for Small Businesses gt Change Password Status Monitor
63. ence Room Conference Room 640 at DISA DISA w Queues Faxes Faxes 500 Outbound Routes Route Name pstnout w 2 Outside Office Hours C End Call Voicemail Voicemail 500 Destination VR WR welcome hi t RingGroup RingGroup ringgroup_defi Conference Room DISA C Faxes T Outbound Routes wf Save Cancel Page 110 4 se Yeastar MyPBX Standard User Manual Figure 5 5 APPENDIX A FAQ Q1 How to Register SIP device Al 1 Register SIP soft phone Download the K lite softphone from counterpath website www counterpath com After install the x lite right click the panel and select the SIP Account setting and then configure it Display Name 500 User Name 500 Password 500 Authorization Name 500 Domain 192 168 5 150 2 Register IP Phone for example Yealink s T28 IP Phone a Connect the T28 s Internet port to the switch And it can get the IP from your route b Press the OK key on T28 to get the IP of T28 c Put the IP on web browser then you can enter the T28 configure page through this IP d Put the SIP extensions info on the T28 IP phones Display Name 501 User Name 501 Register Name 501 Password 501 SIP Server 192 168 5 150 Use the same method register another T28 to other extension Q2 How do I reset MyPBX back to the factory default settings A2 To perform a reset please follow steps below Step 1 Hold down th
64. er than the ones explicitly defined 2 Key Press Events Page 43 4 lt e Yeastar MyPBX Standard User Manual A list of actions that can be performed depending on the digit dialed by the user Key The Key pressed when the callers hear the IVR prompt Action When the callers press the corresponding key the action MyPBX executes No Action Do nothing Connect to Extension Connect the call to an extension Connect to Voicemail Connect the call to the voicemail of an extension Connect to RingGroup Connect the call to a ringgroup Connect to IVR Connect the call to an IVR Connnect to Conference Room Connect the call to a conference room Connect to DISA Connect the call to a DISA Connect to Queue Connect the call to a queue Connect to Faxes Connect the call to Faxes of extensions Dial by Name The callers can dial the name of an extension to connect to the corresponding extension Hung up Hung up the call Destination Where will MyPBX route the call when the action occurs Time Out Defines the timeout action A timeout occurs after the IVR prompt has finished playing for the number of times specified by the Repeat Count field Invalid Defines the invalid action The invalid action is triggered if the user enters a DTMF digit that is not defined for this IVR Page 44 MyPBX Standard User Manual Edit IVR 660 Number 660 Name 660 Prompt Custom Prompts Repeat Cou nt Key Timeou
65. ere DOV My TDA Embedded Hybrid IP PBX for Small Businesses Logout 292 Logout b Call Recordings Voicemail pelete Call Recordings EE Voicemail Settings Settings Caller ID Duration Options amp amp Customer Feedback a kd Copyright 2011 Yeastar Technology Co Ltd All Rights Reserved Figure 4 4 4 5 Voicemail Settings Voicemail password new voicemail box password Enter again to confirm confirm new voicemail box password Email Address Email address use to receive the voicemail or Fax Note Please ensure that the section SMTP Settings For Voicemail in the Voicemail Settings have been properly configured before using this feature Enable Voicemail Check this box if the user should have a voicemail account Enable Send Voicemail Once enabled the voicemail or Faxex will be sent to email as an attachment Page 103 6 4 Yeastar MyPBX Standard User Manual MyPBX Embedded Hybrid IP PBX for Small Businesses b Voicemail Settings Voicemail Settings Voicemail Call Recordings Voicemail Settings Settings Voicemail Password eee Enter again to confirm eee Email Address Enable Voicemail M Enable Send Voicemail v Save Cancel Copyright 2011 Yeastar Technology Co Ltd All Rights Reserved Figure 4 5 4 6 Settings You can do some basic setting here Such as call forwarding DND Mobile Extension Number MyPBX Embedded Hybr
66. es Page 69 J 4 Yeastar MyPBX Standard User Manual ADPCM G 729A H261 H263 H263p H264 Note If you would like to use G 729 please enter your license F MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer File Edit View Favorites Tools Help Q Back gt x a A P Search 5 Favorites g B TN E Address http 192 168 5 186 cqiWebCGI 1000 Embedded Hybrid IP PBX for Small Businesses gt AK Settings Status Monitor Line Status General Basic Extensions Bind Port Trunks Bandwidth Outbound Routes Auto Provision Minimum Registration Time Maximum Registration Time Inbound Call Control A IVR Queues Custom Prompts Ring Groups Allowed Codecs M u law M alaw M GSM T SPEEX T G726T ADPCM G729A4 T H261 l H263 1 H263P T H264 Inbound Routes Blacklist wy Save Internal Settings A Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings DISA Internet Figure 3 35 3 5 6 Voicemail Settings 1 General Voicemail Settings a Message Options Max Messages per Folder Set the maximum number of messages that can be stored in a single voicemail box Max Message Time Set the maximum length of a single voicemail message Min Message Time Set the minimum length of a single voicemail message Messages below this threshold will be automatically deleted Ask Caller to Dial 5 If this option is
67. ess Hours Disconnected FXO Port 5 Feature Codes Nisennnerted FXO Part A il gt Figure 3 2 Signal Trunk Name Type User Name Port Hostname IP Reachable MyPBX Status Description Extensions F 1 Extension is unregistered 2 P Extension is idle 3 F Extension is ringing 4 gt Extension is busy in a call Trunks VOIP Trunk Status Unregistered Trunk registration failed Registered Succeed registration trunk is ready for use Request Send Registering Waiting Waiting for authentication Page 10 4 Yeastar MyPBX Standard User Manual FXO Trunk Status Idle The port is idle Busy The port is in use The port hasn t connected the PSTN line More detail message please refer to the LED identifying of front panel GSM Trunk Status Idle The port is idle Busy The port is in use Signal Y No signal Yi Poor Y Average Til Good Fall Excellent BRI Trunk Status Ok The ports connect correctly The port hasn t connected the PSTN line Service Provider Status OK Succeed registration trunk is ready for use Unreachable The trunk is unreachable Failed Trunk registration failed 3 3 Basic 3 3 1 Extension Extension has two types Analog extensions FXS and VOIP extensions SIP extension or IAX extension Page 11 zo Yeastar MyPBX Standard User Manual 2 MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer TBR
68. et cetacweccnr teas canstenceeusencdeasgentieueseae es 94 Dala SY SEN PrOD sessi ripon e aie Ea EEEIEE EINE aa A EA EE ETERN 95 Bis Wate A T e a E E BE KEN Akan a sees 95 3 7 5 Backup ONi dR CSCOl Ct nisictisesisaticunicehusenieutiaeteecsaascesesiuscveesaaseescaiasses 96 Bic Reset and ROO OE kedani k naka Nn cert crt E KENEN a Ba NGANENGNENG aa orem 96 3 7 7 Firmware UPC Ate sa csicsesscweuscscstersesseceuseverecseaisiesbawistecseaisidsbewistecsews 97 B70 TROON ES MK NE AN AN AN E cn ees oe E NADA KAR Ta NGANAH NABA T 96 ank Gall EO Sa ina nana Bagian ia Bi aaa aa a AGA AR KAB KAE eenesessteastedcuewessoeteaetedsseecsesus 98 31002 OV SUI TOO D agak ka aa Ba a BA ag a BRG BN BAE REKE GA RN BEA BAKA RE sie BEA nia RA 99 ER SY SCC LEN E E T E T E E E NANDI AKA KENENG e KA ANAKAN 99 Ae PCCSSS MR BN PN AN TAN PAN NAN PEN TENAN TAN EN TAN NR AN E TAR A NAN aga bones 101 Da Se MV PBX eaaa aa a a aaa aaa aa ag a a EESE BAN KENEN BA NEBAR KEN GERAK NK A KERN 105 5 1 Make outbound call icsccisctiondnsavunatisatvendaseacs anes saelsnensdtianesaaelanesedenaneeans 105 5 1 1 Sample Routing via PSTN Trunk sasae ara aa raaa a aana a aana a anana a aane 106 5 1 2 Sample Routing via VOIP Trunk ss ass s resa aranan nean a anane anana aana nane 107 Sema se naliala Eesi Mae ee EN eee T ee ee ee er ee ee 108 Dae Salle Rh OULING Toan IVR sasaka aaa aa KANG KADA Kn DAAR BAANG EKA A BADE BAREK KAKA 108 APPEND AFA kanga anaa a a aaa EU GG KAG BERKENAN BALAK NAN
69. ets inbound call forwarding on an extension An administrator can configure Follow Me for this extension 7 Other Options Call Waiting Check this option if the extension should have Call Waiting capability If this option is checked the When busy follow me options will not be available User Web Interface Check this option to allow the user to login to the MyPBX User Web interface which can be used to access voicemail and extension recordings Users may login to the MyPBX User Web interface by using their extension number and voicemail PIN as the login and password respectively Page 13 4 se Yeastar MyPBX Standard User Manual DND Don t Disturb Ring Out Check this option if you want to custom the ring time Tone will stop over the time defined 8 Volume Settings Rxgain The Volume sent to FXS extension Txgain The Volume sent out by the FXS extension 9 Mobility Extension MyPBX allows you to use your mobile phone as extension If you set your mobile phone as mobility extension and then you call MyPBX with this mobility phone you will hear a dial tone MyPBX will recognize your call as a call from an extension You can dial the number of other extensions Your caller ID will be the number of your extension and use all outbound route that your extension can use of MyPBX Mobility Extension Number Don t forget to add the dial patterns of the outbound route at the beginning of your mobile phone number
70. follows Yes Use NAT Ignore address information in the SIP SDP headers and reply to the sender s IP address port No Use NAT mode only according to RFC3581 Never Never attempt NAT mode or RFC3581 support Route Use NAT but do not include rport in headers Allow RTP Reinvite By default the system will route media steams from SIP endpoints through itself Enabling this option causes the system to attempt to negotiate the endpoints to route packets to each other directly bypassing the system Itis not always possible for the system to negotiate endpoint to endpoint media Page 66 a se Yeastar MyPBX Standard User Manual routing 3 Codecs A codec is a compression or decompression algorithm that used in the transmission of voice packets over a network or the Internet u law A PSTN standard codec used in North America that provides very good voice quality and consumes 64kbit s in each direction receiving and transmitting of a VoIP call a law A PSTN standard codec used outside of North America that provides very good voice quality and consumes 64kbit s in each direction receiving and transmitting of a VoIP call GSM A wireless standard codec used worldwide that provides adequate voice quality and consumes 13 3kbit s in each direction receiving and transmitting of a VoIP call GSM is supported by many VoIP phones SPEEX Speex is an Open Source Free Software patent free audio compression format designed for
71. g Strategy This option sets the Ringing Strategy for this Queue The options are RingAIll Ring All available Agents simultaneously until one answers LeastRecent Ring the Agent which was least recently called FewestCalls Ring the Agent with the fewest completed calls Random Ring a Random Agent RRmemory Round Robin with Memory Remembers where it left off in the last ring pass 2 Agents This selection shows all users Selecting a user here makes them a agent of the current queue 3 Caller Position Announcements Announce Position Announce position of caller in the queue Announce Hold Time Enabling this option causes MyPBX to announce the hold time to the caller periodically based on the frequency timer Either yes or no hold time will not be announced if lt 1 minute Frequency How often to announce queue position and estimated hold time 4 Periodic Announcements Page 46 4 lt e Yeastar MyPBX Standard User Manual Prompt Select a prompt file to play periodically Frequency How often to announce a prompt to the caller 5 Events If a caller presses the key while waiting in the queue this setting selects which action should process the key press 6 Failover Destination Defines the failover action A failover occurs after the user reach the Queue max wait time 7 Others Music On Hold Select the Music on Hold Class for this Queue Leave When Empty This option controls whether ca
72. gins blinking Reset to Factory Defaults Dle Internal Settings A Options Business Hours Reset to Factory Defaults Feature Codes SIP Settings IAX Settings Voicemail Settings DISA v Done Internet ah Figure 3 64 3 7 7 Firmware Update Upgrading of the firmware is possible through the Administrator web interface using a TFTP Server or an HTTP URL Enter your TFTP Server IP address and firmware file location then click start to update the firmware More Information please see http www yeastar com download MyPBX Note 1 If enabled Reset configuration to Factory Defaults System will restore to factory default settings 2 When update the firmware please don t turn off the power Page 97 4 Yeastar MyPBX Standard User Manual A MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer File Edit View Favorites Tools Help e Back 7 x a A P Search 5 Favorites KA 2 ee Address 4 http 192 168 5 186 cgi WebCGI 1000 x MyPBX Embedded Hybrid IP PBX for Small Businesses gt Update System Firmware Status Monitor p yst Line Status Basic Firmware Download Source Extensions HTTPURL C TFTP Server Trunks Outbound Routes HTTP URL Auto Provision Reset Configuration to Factory Defaults Inbound Call Control IVR Start Queues Custom Prompts Ring Groups Inbound Routes Blacklist Internal Settings Options Business Hours Feature Code
73. he NAT settings according to Figure C 4 Note Configuration of this section is only required when you use remote extensions Enable STUN STUN Address STUN Port External IP Address 221 245 25 117 External Host External Refresh Interval Local Network Identification NAT Mode yes Allow RTP Reinvite Figure C 4 External IP Address The public IP address of MyPBX External Host Leave this blank if no domain has been configured External Refresh Interval Leave this blank Local Network Identification Leave this blank NAT mode Yes Allow RTP Reinvite No Page 115 4 Yeastar MyPBX Standard User Manual APPENDIX D How to Use Auto Provision Step1 Disable DHCP Server on your local network E g Disable DHCP Server on Linksys Router lL INKSYS A Division of Cisco Systems Inc Setup intemet Setup Internet Connection Type Optional Settings required by some ISPs Network Setup Router IP Network Address Server Settings DHCP Setup Security Applications amp Gaming Basic Setup DDNS WAC Address Clone Obtain an IP automatically MTU O Enable Disable_size 1500 Local IP Address f A Subnet Mask 255 255 255 0 hu Start IP Address 192 468 1 100 Number of Address 50 DHCP Address Range Client Lease Time o minutes 0 means one day 192 168 1 100 to 192 166 1 149 Static DNS 1 o fo o o Static DNS 2 o fo fo o
74. id IP PBX for Small Businesses gt Settings a ag Voicemail Settings Call Recordings Voicemail Settings Settings l Always A y Voicemail Follow Me M No Answer Transfer To C m Biy Number Call Waiting M DND Ring B 046 30 Mobile Extension Number wv Save HK Cancel Copyright 2011 Yeastar Technology Co Ltd All Rights Reserved Figure 4 6 Page 104 b 4 Yeastar MyPBX Standard User Manual 5 Use MyPBX 601 5 602 d 603 5 IP Soft 604 45 Normal SL mene vuc dDUNd Call To make an outbound call we need to add trunk first There are five types of VoIP Trunk Analog Trunk FXO ports of MyPBX connected to a local PSTN GSM Trunk GSM ports of MyPBX connected to GSM Network BRI Trunk BRI ports of MyPBX connected to a local PSTN VoIP Trunk Connected to remote VOIP service server Service Provider Connected to service provider server What are FXO and FXS FXS Foreign exchange Station is an interface which drives an analog telephone or FAX machine FXS interfaces deliver power provide ringing and use FXO signaling FXS interfaces are what allow you to hook telephones and other analog devices to your PBX FXO Foreign exchange Office is an interface that connects to a phone line to Supply your PBX with access to a public telephone network FXO interfaces use FXS signaling FXO interfaces allow you to connect your PBX to real analog phone line
75. if the subject is port 9 12345678 the text of this email Welcome to Yeastar will be sent to the number 12345678 through GSM trunk 9 No pin code should be set by administrator Page 121 JJ 4 Yeastar MyPBX Standard User Manual To lears yeastar com 7 X Subject port 9 12345678 Photos From Bing E Emoticons FAFA pI Insert Attachments 53 Office docs 130 BZU IN Mil i ABI I I u y uwi JM Tahoma Welcome to Yeastar Figure F 2 3 Send message with PIN code and default GSM port Format 500 pincodenumber phonenumber if the subject is 500 987 12345678 the text of this email Welcome to Yeastar will be sent to number 12345678 through the first available GSM trunk 987 is the pin code set by administrator lears yeastar com X Subject 500 987 12345678 Insert Attachments 3 Office docs E IERI Brew Photos b From Bing 3 Emoticons A FAFA I il Mi I uA y uwi Tahoma Welcome to Yeastar Figure F 3 4 Send message with PIN code and specified GSM port Format 500 pincodenumber port portnumber phonenumber if the subject is 500 987 port 9 12345678 the text of this email Welcome to Yeastar will be sent to number 12345678 through GSM trunk 9 987 is the pin code set by administrator To lears yeastar com X Subject 500 987 port 9 12345678 Photos b From Bing 3 Emoticons EEGA A
76. ination Others Music On Hold Leave When Ermpty Join Empty Agent Announcement Join Announcement Retry 30 Wrap up time a0 af Save 4 Cancel Figure 3 22 3 4 3 Custom Prompts 1 Record new Prompt Page 48 P e Yeastar MyPBX Standard User Manual The administrator can use this screen to record custom prompts by doing the following 1 Click Record New Custom Prompt 2 Input the desired file name on the popup window and choose an extension to call for recording such as 500 3 Click Record The selected extension will ring and you can pick up the phone to start recording Record New Prompt File Name welcome Dial extension to record a new voice prompt Record Cancel Figure 3 23 2 Upload Prompt The administrator can also upload prompts by doing the following 1 Click Upload Prompt 2 Click Browse to choose the desired prompt 3 Click Upload to upload the selected prompt Upload Music On Hold Prompt WA format GSM 6 10 amp kHz Mono 1Kb sThe file size must not be greater than 1 6MB Choose file to upload ix OG p oa d Figure 3 24 3 4 4 Ring Groups Ring groups can be configured to balance the call traffic for multiple users and give callers a higher level of availability for incoming calls Multiple ring methods and voicemail are supported Page 49 v 4 Yeastar MyPBX Standard User Manual
77. ings a Options lt lt Previous Next gt gt Page 1 4 Goto Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings SMS Settings DISA Conferencing Paging Groups PIN User Settings Callback Settings Speed Dial Settings kd Figure 3 66 Page 98 4 Yeastar MyPBX Standard User Manual 3 8 2 System Logs You can download and delete the system logs of MyPBX Options Enable Hardware Log Save the infomation of hardware up to 4 log files Enable Normal Log Save the prompt information up to 16 log files Enable Web Log Save the history of web operations up to 2 log files Enable Debug Log Save debug information up to 2 log files b System Logs amp Download Selected Logs Delete Selected Logs Download Delete l Enable Hardware Log l Enable Normal Log Enable Web Log T Enable Debug Log LA Save X Cancel Figure 3 67 3 8 3 System Info General Information about hardware version firmware version and system uptime LAN Information about hostname MAC address IP address gateway Primary DNS and Secondary DNS Disk Usage Disk usage information Memory Usage Memory usage information Page 99 rD Yeastar MyPBX Standard User Manual A MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer File Edit View Favorites Tools Help e Back x a A P Search 5 Favorites E 2 G Address 4 http 192 168
78. l number on their phone 04 is default setting Intercom Define the feature code that is used to dial an extension in intercom mode For instance setting this value to 5 would allow you to initiate an intercom call with extension 501 by dialing 5501 2 Call Park Preferences Call Parking User may park an incoming call on his own telephone by pressing 6 6 is default setting Extension range used to park calls User may park an incoming call on a designated extension at first and then pick up the call again on any other extension Number of seconds a call can be parked before it is recalled Defines the number of seconds that a call can be parked before it is recalled to the station that parked it 3 Call Forwarding Preferences Reset to Defaults Users may reset all call forward defaults by calling 70 on their phone 70 is default setting Note When reset to defaults The call forwarding settings will be configured as follows Always forward Disabled Busy forward to Voicemail Enabled No answer forward to Voicemail Enabled Do not disturb Disabled Enable Forward All Calls Users may enable always forward by calling 71 on their phone 71 is default setting Disable Forward All Calls Users may disable always forward by calling 071 on their phone 071 is default setting Enable Forward When Busy Users may enable busy forward by dialing 72 on their phone 72 is default setting P
79. l number through trunk E MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer AHR File Edit View Favorites Tools Help Q pack X x a A JO Search Pe Favorites amp B amp Address http 192 168 5 186 cqi WebCGI 1000 Vv Eco ss A Embedded Hybrid IP PBX for Small Businesses Logout Logout b Speed Dial Settings Status Monitor Line Status Speed Dial Settings New Speed Dial Extensions Source Number Destination Number Trunks 123 5503305 4 Delete Outbound Routes Auto Provision Basic Options The prefix of speed dial 99 Inbound Call Control MR y Save X Cancel Queues Custam Prompts Ring Groups Inbound Routes Blacklist Internal Settings Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings DISA v CCSS E Done Internet nt Figure 3 48 a e Yeastar MyPBX Standard User Manual 3 5 13 Music on Hold Prompts The administrator can upload on hold music as follows 1 Click Upload Music on Prompt 2 Click Browse to choose the desired audio file 3 Click Upload to upload the selected file Note The sound file format should be as follows GSM 6 10 8 000kHz Mono 1kb sec The file size must not be greater than 1 8MB Upload Music On Hold Prompt WAY format GSM 6 10 6kHz Mono 1Kb sThe file size must not be greater than 1 6MB Choose file to upload PANA Upload
80. ll be stripped from the call in number before the callback is placed For example when you call from number 123456789 into MyPBX the caller ID is 0123456789 but you can only call 123456789 successfully from MyPBX trunk You should configure number 0123456789 as the call back number and strip 1 digit before the callback is placed Prepend before dialing Define digits added before a callback number before the callback is placed For example the call in number Caller ID is 123456789 MyPBX need to send 9123456789 to its trunk when call to this number You should configure 123456789 as the call back number and add 9 before the callback is placed You can add w for analog trunks for some delay too Page 81 4 4 Yeastar MyPBX Standard User Manual Create Callback Rules Trunk Name 1234 FX0 Strip digits from front Prepend before dialing wW Save 3 Cancel Figure 3 47 3 5 13 Speed Dial Settings 1 Options The prefix of speed dial The prefix should be dialed before the speed dial number Default is 99 2 Add new speed dial Source Number The speed dial number Destination Number The number you want to call e g The source number is 123 The destination number is 5503305 The prefix number is 99 You can use an extension with any type to dial 99123 then it will call to number 5503305 Note Don t forget to add the outbound dial prefix if you would like to dial the speed dia
81. llers already on hold are forced out of a queue that has no agents There are two options Yes Callers are forced out of a queue when no agents are logged in No Callers will remain in a queue with no agents Join Empty This option controls whether callers can join a call queue that has no agents There are two options Yes Callers can join a call queue with no agents or only unavailable agents No Callers cannot join a queue with no agents The default option is No Agent Announcement Announcement played to the Agent prior to bridging in the caller Join Announcement Announcement played to callers once prior to joining the queue Retry The number of seconds we wait before trying all the phones again Wrap up time How many seconds after the completion of a call an Agent will have before the Queue can ring them with a new call The default is 30 Page 47 P 4 Yeastar MyPBX Standard User Manual New Queues Queue Name B92 Queue Number 692 Queue Password Queue Agent Timeout 30 Queue Max Wait Time 1800 Queue Ring Strategy Agents Available Agents Selected 2 SO0 SIF S01 SIF S02 SIF S03 SIF S04 SIF S05 SIF 5065F 507 5IF mE x DAN ce ZE Caller Position Announcements Announce Position Announce Hold Time Frequency Pariodic Announcements Prompt Frequency Events Key Action Destination F ailover Destination Action End Call ka Dest
82. llow Me Prompt Configure whether to play a prompt please wait while trying to look at the person you are calling when transfer a call by follow me settings Invalid Phone Number Prompt Configure the prompt when the dialed phone number is invalid Busy Line Prompt Configure the prompt when the dialed phone number is busy Dial Failure Prompt Configure the prompt when dial failed due to conjunction no available channel 2 Extension Preferences User Extensions The default value is 500 to 616 Ring Group Extensions The default value is 620 to 629 Paging Group Extensions The default value is 630 to 639 Conference Extensions The default value is 640 to 659 IVR Extensions The default value is 660 to 679 Queue Extensions The default value is 680 to 689 Page 59 MyPBX Standard User Manual Status Monitor Line Status General Preferences Basic Ring Timeout 30 S MAX Call Duration 6000 s Extensions Trunks Outbound Routes Auto Provision Maximum Concurrent Calls 0 Music On Hold calmriver J lt Inbound Call Control A Tone Region 69 United States North America IVR HTTP Bind Pot 80 Queues FXO Mode Fcc d Custom Prompts Ring Groups Virtual Ring Back Tone No kd Inbound Routes Follow Me Prompt Yes kd noe Invalid Phone Number Prompt 69 iv Internal Settings A Busy Line Prompt 69 Options
83. memory remembers which trunk was used last time and then use the next available trunk to call out Member Extensions Defines the extensions that will be permitted to use this outbound route Member Trunks Defines the trunks that can be used for this outbound route Page 36 JAH 4 Yeastar MyPBX Standard User Manual New Outbound Route Route Name Dial Pattern Strip digits from front Prepend these digits 2 before dialing Password T 38 Support Rrmemory Hunt Member Extensions 69 Available Extensions 1015SIP 100 SIF 101 51P 102 5IF 500 SIP 501 5IFP S50ASIP 5045F Member Trunks 69 Available Trunks 1244F pstn FAO pastni FAO pstn FXO psine FAO Bri TrunkX BRI BriTrunki0 BRI Mexico SIP HK Cancel Figure 3 15 3 3 4 Phone Provisioning The Auto Provision sub menu provides users a method to Auto Provision IP Phone after the Express Setup process Note Auto Provision functions fully test with Yealink IP Phones and snom phones model snom 300 snom 320 snom 360 snom 370 Page 37 5 4 Yeastar MyPBX Standard User Manual b Auto Provision b Phone Create New Phone Phone Type 0015651CC278 Yealink 101 M Edit 0015651F0E56 Yealink 123 500 W Edit Delete 000413121212 snom370 111 501 NY Edit X Delete Na a b Phone Book X Delete b IP phone Scan Phones Mac Address List Figure 3 16
84. n Custom Prompts Ring Groups Inbound Routes Prompts English a Blacklist Download Internal Settings A Options Business Hours Figure 3 61 3 7 4 Date and Time Set the date and time for MyPBX Time Zone You can choose your time zone here Enable DST Daylight Saving time Automatically Synchronize With an Internet Time Server Set Date amp Time Manually Page 95 4 Yeastar MyPBX Standard User Manual Server Time Wed Aug 10 22 58 44 2011 Time Zone GHT 04 00 Venezuela Chile Atlantic Time Canada Enable DSTO Automatically Synchronize With an Internet Time Server NIP Server pool ntp org Set Date amp Time Manually Date Time v X AM y wv Save 96 Cancel Figure 3 62 3 7 5 Backup and Restore A MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer Sel File Edit View Favorites Tools Help ay Q Back x a A P Search 5 Favorites lt 2 2 E Address 4 http 192 168 5 186 cgi WebCGI 1000 yo x A Embedded Hybrid IP PBX for Small Businesses b Backup Restore Configuration Information Status Monitor Line Status Manage Configuration Backups Basic Create a New Backup Upload a Backup Extensi ask List Of Previous Configuration Backups Trunks Outbound Routes ie ptions EAEan 1 backup_2011mar28_161735__2011mar28 tar Mon Mar 28 16 26 43 2011 Download from System Restore Previous Configuration f
85. n Service Caller ID Page 23 a e Yeastar MyPBX Standard User Manual Set the Caller ID number for this trunk Edit GSM Trunk GSM9 General Trunk Name GSMO Volume Setting 40 FIN Code DNIS Settings Enable DNIS Caller Id Figure 3 9 3 3 2 3 BRI Trunk 1 Edit BRI Trunk 1 General Trunk Name A unique label used to identify this trunk when listed in outbound rules incoming rules etc Ex BriTrunk1 Signaling Signaling method BRI CPE ISDN BRI in TE mode and Point to Point BRI CPE PTMP ISDN BRI in TE mode and Point to multi Point BRI NET ISDN BRI in NET mode and Point to Point BRI NET PTMP ISDN BRI in NET mode and Point to multi Point Switch Type National National ISDN type2 common in the US nil National ISDN type 1 dms100 Nortel DMS100 4ess AT amp T 4ESS 5ess Lucent 5ESS euroisdn EuroISDN qsig D channel signaling protocol at Q reference point for PBX networking PRI Dial Plan Sets an option required for some rare switches that require a dial plan parameter to be passed This option is ignored by most BRI switches It may be necessary on a few pieces of hardware This option can almost always be left Page 24 a lt e Yeastar MyPBX Standard User Manual unchanged from the default Reset interval Sets the time in seconds between restart of unused channels Some PBXs don t like channel restarts so set the interval to a very long interval e
86. ne switch To use DISA a user calls a DISA number which invokes the DISA application The DISA application in turn requires the user to enter a PIN number followed by the pound sign If the PIN number is correct the user will hear dial tone on which a call may be placed Obviously this type of access has serious security implications and great care must be taken not to compromise your security E MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer TBR Fie Edit View Favorites Tools Help ay lt Back P x a A P Search 5 Favorites 4 R gt A Address http 192 168 5 186 cgi WebCGI 1000 v E co itt AA Embedded Hybrid IP PBX for Small Businesses En Logout gt Manage DISA Status Monitor Line Status Basic Extensions Trunks Outbound Routes Auto Provision A Inbound Call Control IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist Internal Settings A Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings DISA Done Internet Figure 3 39 To add a new DISA application click the New DISA button Page 75 P lt e Yeastar MyPBX Standard User Manual New DISA General Mamet PIN 02 Response Timeout Digit Timeout 2 Member Outbound Routes Available Outbound Routes Selected Outbound Routes pstnout wf Save HM Cancel Figure 3 40 1 General DISA Name Give this DISA
87. nput the office number here Mobile Number Input the mobile number here Home Number Input the home number here Sub Number Add sub number of this contact Only works with snom phone Note Take some note of this contact Only works with snom phone Type None Group None v Nick Name Favorite No Organization 6 TitleO Email Birthday Family First Name et Name Office Number Mobile Number Home Number Sub Number amp Sub Number tAdd sub w Save Cancel Figure 3 19 Page 41 4 lt e Yeastar MyPBX Standard User Manual 2 Upload Phonebook You can upload a phonebook before auto provision which will be provisioned to the IP phone when using auto provision feature to configure your IP phones The format of phonebook should be xml Note All the existing phonebooks of the IP phone will be deleted automatically if the phonebooks are configured in this way 3 3 4 3 Scan Phone Click Scan Phones System will scan Yealink s phones and snom phones in the local network and list IP phone s MAC and IP address in this page Click MAC address and fill in the corresponding information in the popup window Like 3 3 4 1 3 4 Inbound Call Control 3 4 1 IVR When there s an inbound call aims at Auto Attendant MyPBX will play an IVR recording and route the caller to the requested destination for example Welcome to XX company for sales press 1 for te
88. nual The STUN server allows clients to find out their public address the type of NAT they are behind and the internet side port associated by the NAT with a particular local port This information is used to set up UDP communication between the client and the VOIP provider and so establish a call External IP Address The IP address that will be associated with outbound SIP messages if the system is in a NAT environment External Host Alternatively you can specify an external host and the system will perform DNS queries periodically This setting is only required when your public IP address is not static It is recommended that a static public IP address be used with this system Please contact your ISP for more information External Refresh Interval If an external host has been supplied you may specify how often the system will perform a DNS query on this host This value is specified in seconds Local Network Identification Used to identify the local network using a network number subnet mask pair when the system is behind a NAT or firewall Some examples of this are as follows 192 168 0 0 255 255 0 0 All RFC 1918 addresses are local networks 10 0 0 0 255 0 0 0 Also RFC1918 172 16 0 0 12 Another RFC1918 with CIDR notation 169 254 0 0 255 255 0 0 Zero conf local network Please refer to RFC1918 for more information NAT Mode Global NAT configuration for the system The options for this setting are as
89. otocol Don t change this part if it is not required Domain VoIP provider s server domain name Username Username of SIP account Used for SIP trunk registration Authorization name Used for SIP authentication Leave this blank if not required Password Password of SIP account From User All outgoing calls from this SIP Trunk will use the From User In this case the account name for SIP Registration in From Header of the SIP Invite Online number Define the online number that expected by Skype Connect and some other SIP service providers Leave this field blank if it s no required Maximum Channels Controls the maximum number of outbound channels simultaneous calls that can be used on this trunk Inbound calls are not counted against the maximum Set as 0 to specify no maximum Outbound Proxy Server A proxy that receives requests from a client even though it may not be the server resolved by the Request URI Transport This will be the transport method used by the SIP Trunk This method is given by the SIP trunk provider The options are UDP default or TCP or TLS Caller ID Specify the caller ID to use when making outbound calls over this trunk The Page 28 4 lt e Yeastar MyPBX Standard User Manual caller ID set in the extension screen will override the caller ID setting in the VOIP trunk screen Please note that not all the service providers support this feature Contact
90. p by dialing the Call Pickup feature code default is 4 Note 4 is the default setting it can be changed under Feature Codes gt General gt Call Pickup 5 Follow me Call Forwarding Call forwarding for an extension can be configured here The administrator can configure Follow Me option for this extension If you want to transfer the call to an outbound number please follow the dial pattern of outbound route filled in the outbound number For example transferring to your mobile phone number 123456789 the dial pattern of outbound route is 9 you should fill in 9123456789 here 6 Other Options Call Waiting Check this option if the extension should have Call Waiting capability If this option is checked the When busy follow me options will not be available The call waiting function of IP phone has higher priority than MyPBX s call waiting function DND Don t Disturb When DND is enabled for an extension the extension will be not available User Web Interface Check this option to allow the user to login to the MyPBX User Web interface which can be used to check voicemail and extension recordings Users may login to MyPBX User Web interface by using their extension number and voicemail PIN as the login and password respectively Ring Out Check this option if you want to customize the ring time Ring tone will stop over the time defined 7 VoIP Settings NAT This setting should be used when the
91. plorer SEE File Edit View Favorites Tools Help Back p x a A Search Pp Favorites 4 B E Address http 192 168 5 186 cai WebCGI71000 wija ite A Status Monitor Line Status DID Number Caller ID Number Extensions Trunks Outbound Routes Auto Provision Inbound Call Control 4 MR Queues Custom Prompts Ring Groups Inbound Routes Blacklist Internal Settings Options Business Hours Feature Codes SIP Settings Internet Figure 3 27 3 4 5 1 Create Inbound Route Click New Inbound Route to enter to the Manage Inbound Routes page When an incoming call arrives the system will first check fax detection then Holidays at last Business Days 1 General Route Name A name for this inbound route Ex pstncallin etc DID Number Define the expected DID Number if this trunk passes DID on incoming calls Leave this field blank to match calls with any or no DID info Only service provider E1 trunks BRI trunks or SIP trunks need to be configured with this setting You can also use pattern matching to match a range of numbers The following patterns may be used X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The Character will match any remaining digits For example 9011 will match any phone number that starts with 9011 excluding 9011 itself The
92. range of numbers The following patterns may be used X Any Digit from 0 9 Z Any Digit from 1 9 Page 123 4 9 Yeastar MyPBX Standard User Manual N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The Character will match any remaining digits For example 9011 will match any phone number that starts with 9011 excluding 9011 itself The VY will match none remaining digits and causes the matching process to complete as soon as it can be determined that no other matches are possible Extension Define the extension for DID number this field only valid when use E1 trunk for this inbound router You can only input number and in this field and the format can be xxx or xxx xxx The count of the number must be only one or equal the count of the DID number Destination If you don t set the extension you can set the destination of the call here Example 1 Step1 You set the DID number 5503XxXxX in this example Step2 You choose the destination Ring Group in this example The configuration of this example means when the incoming call with DID number 5503XXX 7 digits number start with 5503 will go to the destination Ring Group If you choose the destination please leave the Extension form blank Page 124 t gt 4 Yeastar MyPBX Standard User Manual create New Inbound Route x General Route Name BRI1 DID Number 5503XXX Extension
93. rom Backup a Inbound Call Control AA IVR Queues Custom Prompts Ring Groups Inbound Routes Blacklist internal Settings A Options Business Hours Feature Codes SIP Settings IAX Settings Voicemail Settings DISA v Done Internet Figure 3 63 3 7 6 Reset and Reboot Reboot System Warning Rebooting the system will terminate all active calls Reset to Factory Defaults Warning A factory reset will erase all configuration data on the system Please do not turn off the system until the RUN light begins blinking Any power interruption during this time could cause damage to the system Page 96 4 Yeastar MyPBX Standard User Manual E MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer TBR Fie Edit View Favorites Tools Help e Back x a A P Search 5 Favorites amp 2 5 Address http 192 168 5 186 caiWebcGI 1000 vi Eco ss A Embedded Hybrid IP PBX for Small Businesses gt Reset and Reboot Options Status Monitor Line Status Reboot System Basic Reboot System Extensions Trunks Outbound Routes erminate all active Calls Auto Provision Reboot Warning Rebooting the system v a Inbound Call Control AA IVR Reset to Factory Defaults Queues Custom Prompts Ring Groups Inbound Routes Blacklist Wanrning A factory reset will erase all configuration data on the system o not turn off the system until the RUN light be
94. rs Feature Codes SIP Settings IAX Settings Voicemail Settings DISA DHCP Hostname IP Address A Subnet Mask Gateway Primary DNS Secondary DNS HEE A v EJ co No Yes Port 8022 MyPBX 192 168 5 186 255 255 255 0 192 168 5 1 192 168 5 1 Done Internet Figure 3 50 3 6 2 WAN Settings Note Only have WAN port s hardware version support this functions It support three connection types DHCP obtain an IP automatically PPPoE Static IP Address DHCP If your ISP says that you are connecting through DHCP or a dynamic IP address from your ISP perform these steps Page 84 Step1 Step2 Step3 Step4 lt e Yeastar MyPBX Standard User Manual Select DHCP as the WAN Connection Type Click Save button to save the settings Reboot the device Check the WAN s Status System Info gt WAN gt Status Static IP Address If your ISP says that you are connecting through a static or fixed IP address from your ISP perform these steps Step1 Step2 Step3 Step4 Step5 Step6 Step7 Step8 Select Static IP Address as the WAN Connection Type Enter the IP Address Enter the Subnet Mask Enter the Gateway Address Enter the Primary DNS and Secondary DNS Click the Save button to save the settings Reboot the device Check the WAN s Status System Info gt WAN gt Status PPPoE If your DSL provider says that
95. runks 6 Available Trunks Selected ae peini FxO Brifrunk BRI Brilrunk BRI BUJA SIP voipprovider SIP Ee fh LI e a During Office Hours End Call Extension Extension 500 r r Voicemail Voicemail 500 Destination IVR RingGroup Conference Room Conference Room 640 w Figure E 2 Steps Finish Page 120 4 4 Yeastar MyPBX Standard User Manual APPENDIX F How to Use Email to SMS How to use Email to SMS You need to send an email to the specified email address you set in Email Settings In this case it is lears yeastar com The content of this email will be sent to the number you want as message The subject title of the email will determine the number Here are some examples of the formats to the subject of the email Example 1 Send message with no PIN code and default GSM port Format phonenumber if the subject is 12345678 the text of this email Welcome to Yeastar will be sent to number 12345678 through the first available GSM trunk No pin code should be set by administrator To lears yeastar com 7 X Subject 12345678 Se nce mq lt Insert Attachments 58 Office docs ie Photos e From Bing 53 Emoticons W il nat TRA Tahoma 10 B fF ov FAZA Welcome to Yeastar Figure F 1 2 Send message with no PIN code and specified GSM port Format port portnumber phonenumber
96. s Page 105 P lt e Yeastar MyPBX Standard User Manual 5 1 1 Sample Routing via PSTN Trunk Let s route all inside extensions through an analog trunk by dialing 9 In Outbound Routes add a new outbound route as below Edit Outbound Route Route Name Dial Patten 9 Strip digits fram front Frepend these digits before dialing Password Member Extensions 64 Available Extensions Selected E00 SIP 501 SIP 502 SIP 503 SIP 504 SIP S05 SIP Member Trunks amp Available Trunks Selected 6032 SIP pstni FXO 192 168 5 190 SP5 pstn2 FXO pein FXO GSM TAGS Bril runk amp BRI Brifrunk BRI ng Save HM Cancel Figure 5 1 As we can see from the outbound route of pstnout all phone numbers starting with 9 will have their first digit stripped off digit 9 and will be sent to the PSTN port 1 2 After we have configured the above we can dial 9 local number to dial out via a PSTN line Note Setting number prefix to wild card X and setting Strip to O digits from the front will allow all calls to go through this outbound route Page 106 P 4 Yeastar MyPBX Standard User Manual 5 1 2 Sample Routing via VoIP Trunk Let s configure all inside extensions to dial 0 through the VoIP Trunk 1 Add VoIP service provider Before we do add this please make sure you have a VoIP Trunk account Trunks gt VoIP Trunk gt SIP Trunk Enter your account information on this page an
97. s 1 General Type SIP or JAK SIP Identifies whether the trunk sends and receives calls by using the VoIP protocol SIP IAX Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX Provider Name A unique label would help to you identify this trunk Ex Provider2 Hostname IP Service provider s hostname or IP address Page 32 4 lt e Yeastar MyPBX Standard User Manual Note 5060 is the standard port number used by SIP protocol 4569 is the standard port number used by IAX protocol Don t change this part if it is not required Maximum Channels Controls the maximum number of outbound channels simultaneous calls that can be used on this trunk Inbound calls are not counted against the maximum Leave blank to specify no maximum Transport You can choose UDP TCP or TLS here 2 DNIS Settings Enable DINS Enable Dialed Number Identification Service Caller ID Set the Caller ID number for this trunk 3 DOD Setting DOD Direct Outward Dialing Number Associated Extension The extension make call out via BRI Trunk will display the associated DOD Page 33 4 t gt Yeastar MyPBX Standard User Manual Create New Service Provider Type Frovider Name Hostname lF Maximum Channels 0 Transport UDP DNIS Settings Enable DNIS Caller Id DOD Setting Global DOD Associated Extension 10 E wf Save HM Cancel Figure 3 13 3 3 3 Out
98. s Enable DINS Enable Dialed Number Identification Service Caller ID Set the Caller ID number for this trunk 4 DOD Setting Global DOD Global direct outward dialing number DOD Direct Outward Dialing Number Page 26 a 4 Yeastar Associated Extension MyPBX Standard User Manual The extension make call out via BRI Trunk will display the associated DOD Edit BRI Trunk Brilrunk Trunk Name BriTrunk Signaling PRI Dialplan PRI Local Dialplan PRI Indication 10 Hide CalleriD CallerlD Pretix International Prefix Local Prefix Unknown Prefix DNIS Settings Enable DNIS I DOD Setting Global DOD owitch Type Reset Interval 5 Overlap Dial ih Enable Facility Echo Cancellation 6 Codec alaw National Prefix Private Prefix Caller Id Associated Extension 101 3 3 2 4 VOIP Trunk 1 Add SIP Trunk Input correct SIP information 4 Cancel Figure 3 10 provide by VOIP provider Inaccurate information will prevent the trunk from registering 1 General setting Type SIP Identifies whether the trunk sends and receives calls using the VoIP protocol SIP Page 27 4 lt e Yeastar MyPBX Standard User Manual Provider Name A unique label to help you identify this trunk when listed in outbound rules incoming rules etc Ex yeastar Hostname IP Service provider s hostname or IP address 5060 is the standard port number used by SIP pr
99. s Logout Logout b Static Route Settings 192 168 4 0 255 255 254 0 0 0 0 0 0 LAN 0 0 0 0 0 0 0 0 192 168 5 1 0 LAN Destination Subnet Mask Gateway Metric Interface Lan 9 Add No Static Routes Defined Figure 3 51 3 6 4 Firewall Firewalls are used to prevent unauthorized Internet users from accessing private networks connected to the Internet especially intranets All messages entering or leaving the intranet pass through the firewall which examines each message and blocks those that do not meet the specified security criteria Page 86 4 Yeastar MyPBX Standard User Manual Arame ina Firewall has started successfully Note You must reboot the system after applying the changes b Common Rules New Rule No Common Rules Defined Auto Defense New Rule No Auto Defense Rules Defined gt IP Blacklist New Rule IP Blacklist Manage Protocol 5060 UDP 90 60s W Edit Delete 5060 UDP 20 2s W Edit 3 Delete 8022 TCP 5 60s W Edit 3 Delete gt Other Settings M Disable Ping M Drop All Figure 3 52 1 Enable Firewall Enable the firewall to protect the device You should reboot the device to let the firewall run successfully 2 Common Rules Name A name for this rule e g HTTP Description Simple description for this rule E g Accept the specific host to access the web interface for configura
100. s SIP Settings IAX Settings Voicemail Settings DISA v Done Internet ah Figure 3 65 3 6 Reports 3 8 1 Call Logs The call Log captures all call details including call time caller number callee number call type call duration etc An administrator can search and filter call data by filter the call logs by call date caller callee trunk duration billing duration status communication type MyPBX Embedded Hybrid IP PBX for Small Businesses T gt CallLogs Status Monitor Si F Search Condition Line Status Start Date 11 Jan 1970 End Date 11 Jan 1970 Caller Callee Trunk All gw Basic a i illi i All icati All lv SESE EAE Duration 62 Billing Duration 69 Status d Communication Type Start Search Trunks i Show 1 7 Tota 7 View 25 Outbound Routes Download the records X Delete the records Auto Provision pe na Y Caller Callee Source Trunk Destination Trunk Duration Billing Duration Status Communication Type Inbound Call Control A 1970 01 11 02 02 59 500 ANSWERED Internal X Delete IVR 1970 01 11 01 52 00 500 ANSWERED Internal X Delete Queues 1970 01 11 01 51 30 500 ANSWERED Internal X Delete Custom Prompts 1970 01 11 01 50 40 500 ANSWERED Internal X Delete ee 1970 01 11 01 50 30 500 ANSWERED internal X Delete Blacklist 1970 01 11 01 27 59 500 NO ANSWER Outbound X Delete 1970 01 11 01 26 45 500 ANSWERED Internal X Delete Internal Sett
101. speech The Speex Project aims to lower the barrier of entry for voice applications by providing a free alternative to expensive proprietary speech codecs Moreover Speex is well adapted to Internet applications and provides useful features that are not present in most other codecs G 722 G 722 is a wideband speech coding algorithms which supports the bit rate of 64 56 and 48kbps wideband It s a broadband voice encoding of G series G 726 A PSTN codec used worldwide that provides good voice quality and consumes 32kbit s in each direction receiving and transmitting of a VoIP call G 726 is supported by some VoIP phones ADPCM G 729A H261 H263 H263p H264 MPEG4 Note If you would like to use G 729 please enter your license 4 QOS QoS Quality of Service is a major issue in VOIP implementations The issue is how to guarantee that packet traffic for a voice or other media connection will not be delayed or dropped due interference from other lower priority traffic When the network capacity is insufficient QoS could provide priority to users by setting the value 5 Advanced Settings From Field Page 67 1 gt Ye Yeastar MyPBX Standard User Manual Where to get the caller ID in sip packet To Field Where to get the DID in sip packet 180 Ringing It is set when the telecom provider needs Usually it is not needed Qualify Send check alive packets to the sip provider Remote Party ID Whether
102. sword of IAX account Online number Define the online number that expected by Skype Connect and some other SIP service providers Leave this field blank if it s no required Maximum Channels Controls the maximum number of outbound channels simultaneous calls that can be used on this trunk Inbound calls are not counted against the maximum Set as 0 to specify no maximum Caller ID Specify the caller ID to use when making outbound calls over this trunk The caller ID set in the extension screen will override the caller ID setting in the VOIP trunk screen Please note that not all the service providers support this feature Contact your service provider for more information 2 DNIS Settings Enable DINS Enable Dialed Number Identification Service Caller ID Set the Caller ID number for this trunk 3 DOD Setting DOD Direct Outward Dialing Number Associated Extension The extension make call out via BRI Trunk will display the associated DOD Page 31 P lt e Yeastar MyPBX Standard User Manual Create New VolF trunk Type Provider Name Hostname lF User Name Fassword Online Number Maximum Channels 0 Caller ID DNIS Settings Enable DNIS Caller Id DOD Setting Associated Extension 101 4 wf Save 3t Cancel Figure 3 12 3 3 2 5 Service Provider 1 Add Service Provider To Create the Service provider definition you need to complete the following VoIP field
103. system is using a public IP address to communicate with devices hidden behind a NAT device such as a broadband router If you have one way audio problems you usually have problems with your NAT configuration or your firewall s support of SIP and or RTP ports DTMF Mode RFC2833 Info Inband Auto Enable SRTP Page 1 7 4 lt e Yeastar MyPBX Standard User Manual Enable extension for SRTP RTP Encryption 8 IP Restriction Enable IP Restriction Check this option to enhance the VoIP security for MyPBX If this option is enabled only the permitted IP Subnet mask will be able to register this extension number In this way the VoIP security will be enhanced Permitted IP address Subnet mask The input format should be IP address Subnet mask e g 192 168 5 100 255 255 255 255 means only the device whose IP address is 192 168 5 100 is allowed to register this extension number e g 192 168 5 0 255 255 255 0 means only the device whose IP address is 192 168 5 XXX is allowed to register this extension number 9 Mobility Extension MyPBX allows you to use your mobile phone as extension If you set your mobile phone as mobility extension and then you call MyPBX with this mobility phone you will hear a dial tone MyPBX will recognize your call as a call from an extension You can dial other extension numbers Your caller ID will be the number of your extension and dial out using all outbound route that
104. t 69 M Allow Dialing of Other Extensions lag Keypress Events Key Action Destination No Action Connect to Extension Extension 101 Voicemail 101 Ring Group ringgroup_det MWR 650 Conference Room 640 DISA test Connect to Queues Queues 660 Faxes 101 E Connect to Faxes Dial by Name E E Hangup No Action Timeout No Action Ea E Invalid 6 No Action Wf Save 36 Cancel Figure 3 21 3 4 2 Queues Call Queues give users i e call centers an efficient means to have their calls answered in the order they were received to deliver top tier customer service Call queues allow calls to be sequenced to one or more agents Note Dial Queue number to log in or Queue number to log out the queue For example if the queue number is 680 then agent can dial 680 to log in or 680 to log out Page 45 a lt e Yeastar MyPBX Standard User Manual 1 General Queue Name A name for the Queue Queue Number Use this number to dial into the queue or transfer callers to this number to put them into the queue Queue Password You can require agents to enter a password before they can login to this queue Queue Agent Timeout The number of seconds an agent s phone can ring before we consider it a timeout Queue Max Wait Time The maximum number of seconds a caller can wait in a queue before being pulled out O for unlimited Queue Rin
105. tion Protocol The protocols for this rule Port Initial port should be on the left and end port should be on the right The end port must be equal to or greater than start port IP The IP address for this rule The format of IP address is IP mask Ex 192 168 5 100 255 255 255 255 for IP 192 168 5 100 Ex 216 207 245 47 255 255 255 255 for IP 216 207 245 47 Ex 192 168 5 0 255 255 255 0 for IP from 192 168 5 0 to 192 168 5 255 MAC Address The format of MAC Address is XX XX XX XX XX XX X means 0 9 or A F in hex Page 87 J e Yeastar MyPBX Standard User Manual the A F are not case sensitive Action Accept Accept the access from remote hosts Drop Drop the access from remote hosts Ignore Ignore the access New firewall rule Names Description Protocol Port 0 pe MAC Address Action wy Save Cancel Figure 3 53 3 Auto Defense Port Auto defense port e g 8022 Protocol Auto defense protocol TCP or UDP Rate The maximum packets or connections can be handled per unit time E g Port 8022 Protocol TCP Rate 10 minute means maximum 10 TCP connection to port 8022 can be handled per minute the eleventh connection will be refused directly New auto defense rule Porte 0 Protocol Rate wf Save Cancel Figure 3 54 4 IP Blacklist Page 88 a e Yeastar MyPBX Standard User Manual You can set some packets accept speed rules here
106. to Provision VLAN Subnet Mask a Inbound Call Control AA Default GateVVay hi NO 2 Queues Custom Prompts Ring Groups VLAN IP Address Inbound Routes Blacklist YLAN Number VLAN Subnet Mask Default GateWay intornal SE Vlan Over Wan Options Business Hours Feature Codes VLAN Number SIP Settings IAX Settings Voicemail Settings DISA Default GateWay Done Internet NO 1 YLAN IP Address VLAN Subnet Mask Figure 3 58 3 6 7 VPN Settings A virtual private network VPN is a method of computer networking typically using the public internet that allows users to privately share information between remote locations or between a remote location and a business home network A VPN can provide secure information transport by authenticating users and encrypting data to prevent unauthorized persons from reading the information transmitted The VPN can be used to send any kind of network traffic securely MyPBX supports OpenVPN Enable VPN Import VPN Config Import configuration file of OpenVPN Don t configure user and group in the config file Page 92 4 lt e Yeastar MyPBX Standard User Manual 3 6 8 DDNS Settings DDNS Dynamic DNS is a method protocol network service that provides the capability for a networked device such as a router or computer system using the Internet Protocol Suite to notify a Domain Name System DNS name server to change in real time the
107. to review their recorded message before sending it to voicemail 2 SMTP Settings for Voicemail Note If you want to send voicemail messages as email attachments please configure this section E mail Address The E mail Address that MyPBX will use to send voicemail Password Page 71 J 4 Yeastar MyPBX Standard User Manual The password for the email address used above SMTP Server The IP address or hostname of an SMTP server that the MyPBX will connect to in order to send voicemail messages via email i e mail yourcompany com Port SMTP Port the default value is 25 Use SSL TLS to send secure message to server If the server of sending email needs to authenticate the sender you need to select the check box Note Must be selected for Gmail or exchange server After filling out the above information you can click on the Test Account Settings button to check whether the setup is OK 1 If the test is successful you can use the email safely 2 If test failed please check the above information is correct or network is proper DRY My IDA Embedded Hybrid IP PBX for Small Businesses b Voicemail Settings amp Status Monitor A aa aaa aana mama a UN Line Status General Voicemail Settings Basic A D a Extensions message Options Trunks Max Messages per Folder 100 Wd agers ahs nee Max Message Time 5 Minutes J Auto Provision t Min Message Time 5 Seconds d Inbo
108. und Call Control 2 Ask Caller to Dial 5 IVR Delete Voicemail I Queues Operator Breakout from Voicemail Yes EJ a umpe Destination welcome EJ Ring Groups Inbound Routes Greeting Settings Blacklist a Busy Prompt Skip greeting Internal Settings A Unavailable Prompt Skip greeting K Options Leave a Message Prompt Skip greeting Business Hours Feature Codes Playback Options SIP Seimge Announce Message Caller pe T IAX Settings i Announce Message Duration Voicemail Settings SMS Settings Announce Message Arrival Time J DISA Allow Users to Review Messages M Conferencing Paging Groups SMTP Settings For Voicemail PIN User Settings Callback Settings Note If you like to send voicemail messages as email attachments please configure this section Speed Dial Settings Music On Hold Prompts SMTP Settings lah 6 Network Seting A E mail Address mypbx sina com LAN Settings Password eeoooo0000000 WAN Settings SMTP Server smtp sina com Static Route Pot 25 Firewall DHCP Serer I Use SSL TLS to send secure message to serverO VLAN Settings Test SMTP Settings VPN Settings DDNS Settings System Settings A MA Save 196 Cancel External Storage Figure 3 36 3 5 7 SMS Settings MyPBX supports SMS to Email and Email to SMS Only for GSM trunks Page 72 4 4 Yeastar MyPBX Standard User Manual 1 Enable SMS to Email If you enable this as soon as the GSM trunks receive small messages MyPB
109. ure Intercom settings please open the Other Settings gt Feature Codes screen This feature is supported by the following SIP phones Yealink s T28 T26 T22 T20 T10T T9CM Other SIP devices may also work with this feature but are not officially supported Note A paging group can have a maximum of 20 members Page 4 Yeastar MyPBX Standard User Manual A MyPBX Embedded Hybrid IPPBX for Small Businesses Microsoft Internet Explorer AHR Fie Edit View Favorites Tools Help e Back 7 x a A P Search 5 Favorites amp 2 ee Address http 192 168 5 186 caiWebcGI 1000 vi Eco iit a x MyPBX Embedded Hybrid IP PBX for Small Businesses a Paging Groups Status Monitor Line Status Paging Groups Basic Paging is used to make an announcement over the speakerphone to a phone or group of phones Targeted phones will not ring but instead answer immediately into speakerphone mode Please note that this section is for configuring paging groups If you would like to configure Intercom settings Trunks please open the Other Settings gt Feature Codes screen Outbound Routes This feature is supported by the following SIP phones Yealink s T28 T26 T22 T20 T10T TSCM Other SIP devices may also work with this feature but Auto Provision are not officially supported Inbound Call Control 4 New Paging Group IVR Queues No Paging Groups Defined Custom Prompts Ring Groups Inbound Routes Blacklist
110. us Monitor NA Line Status Trunk List Analog Trunk Basic F Trunk Name PortHostname lP Extensions Trunks Outbound Routes Auto Provision Ul A Inbound Call Control AJA gt GSM Trunk WR Trunk Name Port Hostname IP Queues o am Nai Custom Prompts Ring Groups BRI Trunk Inbound Routes Trunk Name Port Hostname IP Pee BriTrunk 7 g Internal Settings A BriTrunk 8 Options VoIP Trunk ce eel New VoIP Trunk SIP Settings Provider Name Type Hostname IP User Name IAX Settings 8032 SIP 192 168 5 99 8032 wW Edit X Delete Voicemail Settings DISA gt Service Provider Conferencing New Service Provider Paging Groups Provider Name Hostname lP PIN User Settings Speed Dial Settings 192 168 5 190 192 168 5 190 wW Edit x Delete Music On Hold Prompts Vv Done Internet Figure 3 7 Page 20 a 9 Yeastar MyPBX Standard User Manual 3 3 2 1 Analog Trunk FXO 1 Edit Analog Trunk FXO On the Trunk administration page click Edit on the selected trunk and modify its properties in the popup window 1 General Trunk Name A unique label used to identify this trunk when listed in outbound rules incoming rules etc Ex pstn5 Volume Setting Used to modify the volume level of this trunk Normally this setting does not need to be changed 2 Busy Detection Busy Detection Busy Detection is used to detect far end hang up or for detecting
111. when you fill in the mobility extension number filed E g if you want to set 15960XXXXXX as mobile extension and the dial pattern of the outbound route is 9 you should set 915960XXXXXxX here Note If callback is enabled in the inbound route the mobility extension function of this inbound route will be disabled Page 14 p 4 Yeastar MyPBX Standard User Manual Edit Extension 601 General Extension 604 Port Name 601 Caller IDG 601 Voicemail M Enable Voicemail Voicemail Access PIN 60 601 Mail Setting Enable Send Voicemail Email Address Note Please ensure that the section SMIP Settings For Wocemalljin the Voicemail Settings have been properly configured before using this feature Flash Hook Flash Detection 1000 Group Pickup Group Follow me Always ways f Voicemail Follow me IY No answer Transfer to C Number l When Busy Other Options Call Waiting T pnp i User Web Interface Ring Out 30 Volume Settings Rxgain 69 Txgain Mobility Extension Enable Mobility Extension Mobility Extension Numberl af Save t Cancel Figure 3 4 3 3 1 2 VOIP Extension A VOIP extension is a SIP IAX Account that allows an IP Phone or an IP Soft Phone client to register on MyPBX 1 Add VOIP Extension Go to Extensions gt VOIP Extensions gt Create New Extension Page 15 4 lt e Yeastar MyPBX Standard User Manual 1 General Type Extension
112. y remaining digits For example 9011 will match any phone number that starts with 9011 excluding 9011 itself The VY will match none remaining digits and causes the matching process to complete as soon as it can be determined that no other matches are possible Example 1 NXXXXXX will match any 7 digits phone number Example 2 INXXNXXXXX will match a phone number starting with a 1 Page 35 4 lt e Yeastar MyPBX Standard User Manual followed by a 3 digit area code and then 6 digit number Strip digits from front Allows the user to specify the number of digits that will be stripped from the front of the phone number before the call is placed For example if users must press 0 before dialing a phone number one digit should be stripped from the dial string before the call is placed Prepend these digits before dialing These digits will be prepended to the phone number before the call is placed For example if a trunk requires 10 digit dialing but users are more comfortable with 7 digit dialing this field could be used to prepend a 3 digit area code to all 7 digit phone numbers before calls are placed When using analog trunks a w character may also be prepended to provide a slight delay before dialing Password The route password can be used to protect this route from being accessed without a password T 38 Support Enable T38 fax in this outbound route Only for SIP Trunk Rrmemory Hunt Round robin with
113. yPBX Standard User Manual APPENDIX H How to Use BLF Key to Choose the PSTN line MyPBX allows you to choose the specific PSTN line to make outbound call by pressing the BLF key on the IP Phone Follow the steps to do the configuration with your Yealink phone 1 We want to choose pstni or pstn2 to call out gt Manage Trunks MW Status Monitor Line Status Analog Trunk Trunk Hame Port Hostname IP pstnl Sy Edit pstn2 NG Edit Extensions Trunks Outbound Routes Auto Provision Inbound Call Contre Figure H 1 2 Configure the IP Phone Memory Key gt gt DSSKeyi BLF pitni Line 1 pstn1 DSSKey2 BLF inet Fi Figure H 2 Test When you press DSS Key 1 2 the phone will connect to pstn1 pstn2 line If pstn1 pstn2 is not busy you will hear the dial tone You can dial the number you want and use this line to call out then lt Finish gt Page 127
114. you just put test here Password Input the password of this email here SMTP Server SMTP SMTP Server Port Receive Server POP3 Receive Server Port If you want to Know more about Email to SMS please refer to APPENDIX F b SMS Settings Enable SMS To Email GSM Trunk Name GSM Port Email List chengeng930 163 com chengeng530 gmail com chenge Edit X Delete Wi Edit X Delete WW Edit X Delete l Enable Email To SMS Email To SMS Enable Country Code Country Code China 86 Receive mails every 60 Access Code Email Settings Email Settings Note 1 If you want to use SMS to Email please configure POP3 setting 2 If you configure the POP3 setting MyPBX will download emails from the mail server regularly Once downloaded the emails will be deleted from the mail server Email Address chengeng530 Password eeccceccce SMTP Server SMTP smtp gmail com SMTP Server Port 587 Receive Server POP3 pop gmail com Receive Server Port 995 lM Use SSL TLS for security on this server SMTP Test SMTP Settings Test POP3 Settings wv Save X Cancel Page 4 4 Yeastar MyPBX Standard User Manual Figure 3 38 3 5 8 DISA DISA Direct Inward System Access allows someone calling in from outside the telephone switch PBX to obtain an internal system dial tone and make calls as if they were using one of the extensions attached to the telepho
115. your extension can use on MyPBX Mobility Extension Number Don t forget to add the dial patterns of the outbound route at the beginning of your mobile phone number when you fill in the mobility extension number filed E g if you want to set 15960XXXXXX as mobile extension and the dial pattern of the outbound route is 9 you should set 915960XXXXXxX here Note If callback is enabled on the inbound route the mobility extension function of this inbound route will be disabled Page 18 1 gt a 4 Yeastar MyPBX Standard User Manual Edit Extension 500 General Type SIF Extension 500 Password amp pincode500 Name 500 Caller ID 500 Voicemail W Enable Voicemail la Voicemail Access PIN 0 500 Mail Setting Enable Send Voicemail Email Address Note Please ensure that the section SMIP Settings For Voicemail in the Voicemail Settings have been properly configured before using this feature Group Pickup Grou pe Follow me Always ini Voicemail Follow me M No answer Transfer to t Number i When Busy Other Options Call Waiting M pnp User Web Interface amp Ring Out 30 Optional Settings A VoIP Settings NAT DTMF Mode RFc2833 E Enable SRTP Transport UDP d IP Restriction Enable IP Restriction Permitted IP address Subnet mask 1 192 168 3 5 255 255 255 255 Permitted IP address Subnet mask 2 192 168 3 5 255 255 255 255 Permitte
116. your service provider for more information 2 DNIS Settings Enable DINS Enable Dialed Number Identification Service Caller ID Set the Caller ID number for this trunk 3 DOD Setting DOD Direct Outward Dialing Number Associated Extension The extension make call out via BRI Trunk will display the associated DOD Page 29 p 4 Yeastar MyPBX Standard User Manual Create New VolP trunk Type Provider Name Hostname lP Domain User Name Authorization Name Password From User Online Number Maximum Channels 0 E Enable Outbound Proxy Server Transport Enable SRTP I Caller ID DNIS Settings Enable DNIS Caller Id DOD Setting Associated Extension 101 wf Save f Cancel Figure 3 11 2 Add IAX Trunk Input correct IAX information provided by VOIP provider Inaccurate information will prevent the trunk from registering 1 General Type IAX Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX Provider Name A unique label to help you identify this trunk when listed in outbound rules incoming rules etc Ex yeastar2 Page 30 4 lt e Yeastar MyPBX Standard User Manual Hostname IP Service provider s hostname or IP address 4569 is the standard port number used by IAX protocol Don t change this part if it is not required Username Username of IAX account Used for IAX trunk registration Password Pas

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