NetComm V85 Quick Start Guide
Contents
1. MAT Broadband Solutions Quick Start Guide MIL Contents Chaper 1 IMtrOdUGHON 2 cciianiccrcsensecnarsntendscansninanesanadtanan ei nin RI ai ii iR Rea RR MARS 3 ABOUE fol a 3 Chapter 2 Getting to know your V8Bb5 ieri eere entem nia ainia FER x E RE uF acing 5 BefOre YOU DEG Mite da siacadesieniats acti raa a A sind e E E ea EE 5 PACKAGE COMCEMUS T E pe 6 REAR OF TNE V8 S p Em 7 Chapter 3 Getting your V85 Up sand RUNNING icieccisctspsayenceansccedencden ada amc P EUR acme 8 Installation ENVirOnMe Mts sacks siccceecersie nec cccsareeeacdsadanericencatesaecesesnaatace sans vied candace 8 Step 1 Connecting your VES scsigtesretsaedsaciccanatadeunce En Naa 9 Step 2 Getting the V85 up and running enitn ha nhan nune ro nex 9 Step 3 Configuring your VoIP Account DetailS ccceeeeee cece tees eee nne 11 Step 4 Reboot thie VB5 idesiu nen SR an E EPN ion corns 13 Step 5 Checking Your V8S Statuss sccisccsssiecnosarcweavazasetcaecaeecerseane ineei aUri 14 Appendix A Cable InfortriatiOns siue ecce raton a oLa haare 15 Appendix B Registration and Warranty Information sse 17 2 V85 Desktop VoIP Phone Quick Start Guide YML771 Rev1 MEL Chaper 1 Introduction NetComm s V85 VoIP Desktop Phone is a next generation IP Phone that provides a cost effective solution for home and SOHO users who want to use their broadband Internet connections to2. crossover cable the wires of 1 2 3 6 are reversed so that wire 1 become 3 at the other end of the cable 2 becomes 6 and so forth To determine which wire is wire 1 hold the RJ 45 cable tip with the spring clip facing towards the ground and the end pointing away from you The copper wires exposed upwards to your view The first wire on the far left is wire 1 You can also refer to the illustrations and charts of the internal wiring on the following page Straight Through Cabling Y UN Figure 3 Wire Becomes 1 1 2 2 3 3 6 6 Figure 4 Wire Becomes 1 3 2 6 3 1 6 2 Note To prevent loss of signal make sure that the length of any twisted pair connection does not exceed 100 metres 16 V85 Desktop VoIP Phone Quick Start Guide YML771 Rev1 Melton Appendix B Registration and Warranty Information All NetComm Limited NetComm products have a standard 12 month warranty from date of purchase against defects in manufacturing and that the products will operate in accordance with the specifications outlined in the User Guide However some products have an extended warranty option please refer to your packaging To be eligible for the extended warranty you must supply the requested warranty information to NetComm within 30 days of the original purchase by registering on line via the NetComm web site at www netcomm com au Contact Information If you have any technical difficulties with your
3. please contact a professional computer technician or NetComm for further advice RJ 45 Network Ports RJ 45 Network Ports can connect any networking devices that use a standard LAN interface such as a Hub Switch Hub or Router Use unshielded twisted pair UTP or shield twisted pair STP cable to connect the networking device to the RJ 45 Ethernet port Depending on the type of connection 10Mbps or 100Mbps use the following Ethernet cable as prescribed 10Mbps Use EIA TIA 568 100 Category 3 4 or 5 cable 100Mbps Use EIA TIA 568 100 Category 5 cable Note To prevent loss of signal make sure that the length of any twisted pair connection does not exceed 100 metres RJ 45 Connector Pin Assignment Normal Assignment Input Receive Data VUL Input Receive Data Output Transmit Data Output Transmit Data Not used Figure 1 RJ 45 plug attached to cable 12345678 BLLLLLLLLI Figure 2 V85 Desktop VoIP Phone Quick Start Guide 15 YML771 Rev1 MAIL Straight and crossover cable configuration There are two types of the wiring Straight Through Cables and Crossover Cables Category 5 UTP STP cable has eight wires inside the sheath The wires form four pairs Straight Through Cables has same pinouts at both ends while Crossover Cables has a different pin arrangement at each end In a straight through cable wires 1 2 3 4 5 6 7 and 8 at one end of the cable are still wires 1 8 at the other end In a
4. product please do not hesitate to contact NetComm s Customer Support Department Email support netcomm com au Fax 612 9424 2010 Web www netcomm com au Copyright Information This manual is copyright Apart from any fair dealing for the purposes of private study research criticism or review as permitted under the Copyright Act no part may be reproduced stored in a retrieval system or transmitted in any form by any means be it electronic mechanical recording or otherwise without the prior written permission of NetComm Limited NetComm Limited accepts no liability or responsibility for consequences arising from the use of this product Please note that the images used in this document may vary slightly from those of the actual product Specifications are accurate at the time of the preparation of this document but are subject to change without notice NetComm Limited reserves the right to change the specifications and operating details of this product without notice NetComm is a registered trademark of NetComm Limited All other trademarks are acknowledged the property of their respective owners V85 Desktop VoIP Phone Quick Start Guide 17 YML771 Rev1 MALUM Customer Information ACA Australian Communications Authority requires you to be aware of the following information and warnings 18 1 This unit shall be connected to the Telecommunication Network through a line cord which meets the requirements of the ACA TS0
5. the cost of replacing the Goods or Payment of the cost of having the Goods repaired V85 Desktop VoIP Phone Quick Start Guide 19 YML771 Rev1 NETCOMM LIMITED ABN 85 002 490 486 PO Box 1200 Lane Cove NSW 2066 Australia P 02 9424 2070 F 02 9424 2010 Broadband Solutions E sales netcomm com au W www netcomm com au
6. 08 Standard 2 This equipment has been tested and found to comply with the Standards for C Tick and or A Tick as set by the ACA These standards are designed to provide reasonable protection against harmful interfer ence in a residential installation This equipment generates uses and can radiate radio noise and if not installed and used in accordance with the instructions detailed within this manual may cause interference to radio communications However there is no guarantee that interference will not occur with the installation of this product in your home or office If this equipment does cause some degree of interference to radio or television reception which can be determined by turning the equipment off and on we encourage the user to try to correct the interference by one or more of the following measures 3 Change the direction or relocate the receiving antenna Increase the separation between this equipment and the receiver Connect the equipment to an alternate power outlet on a different power circuit from that to which the receiver TV is connected Consult an experienced radio TV technician for help The power supply that is provided with this unit is only intended for use with this product Do not use this power supply with any other product or do not use any other power supply that is not approved for use with this product by NetComm Failure to do so may cause damage to this product fire or result in personal i
7. VoIP service and also to make and receive calls from PSTN numbers local Interstate and International through a gateway service Charges made for calls going through the Gateway service are a fraction of normal PSTN service charges hence the saving What is SIP You will often see references to SIP or SIP Service Providers SIP is the Internet protocol which manages VoIP connections a VoIP Service Provider will have a SIP Server which maps device IP addresses against telephone numbers and enables the connection to be made between PSTN and Internet For more information check the NetComm website 4 V85 Desktop VoIP Phone Quick Start Guide YML771 Rev1 Melton Chapter 2 Getting to know your V85 Before you begin Before you proceed to set up and configure your V85 there are several things you need to check Minimum Requirements If you want to use your V85 to make VoIP calls to and from PSTN phones you will need An account with VoIP service provider Broadband modem router and connection An available Ethernet port on your broadband router or network switch A PC with Web browsing application required only for V85 initial configuration Your VoIP Service Provider must provide you with some or all of the following account information so you can complete the configuration of the V85 indicates mandatory field This includes VoIP Account Information Write your details here Ph
8. connect from your PC or the configuration screen is not displayed If your V85 does not show the DHCP fail error message in its LCD screen you can assume the V85 is connected to your network However in some cases you still may not be able to open the V85 Configuration Page by entering the IP address of the device in your PC web browser This is generally due to network configuration issues Try the following procedure Check the connection between your PC and the V85 by using your PC s Ping utility To do this open the DOS prompt Start Run gt cmd and execute the command ping V85 IP address If you receive a ping reply from the V85 the PC and the V85 are able to communicate with each other If you receive a time out or error message from your PC there is a problem with the network configuration of your PC Please refer to Appendix C in the User Guide on the V85 CD for instructions on network configuration under different Windows Operating Systems Step 3 Configuring your VoIP Account Details The next step is to enter your VoIP account details Entering these details registers your device on the VoIP service provides SIP Server which allows other callers to connect to you Click on the left hand menu item in the Overview screen called SIP If you have subscribed to a VoIP service please consult your VoIP service provider for the following account details required to complete your V85 SIP configuration Items ma
9. es in the settings fields When you finish your configuration click the Set button to save your settings Keep a copy of your configuration settings handy in case you need to re enter them later Step 4 Reboot the V85 To reboot your V85 click System and select Reboot Click OK to confirm The whole reboot procedure takes about one minute DO NOT turn off power during the re boot procedure V85 Desktop VoIP Phone Quick Start Guide 13 YML771 Rev1 Melton Step 5 Checking Your V85 Status When the V85 completes the reboot you should see a message in your V85 LCD similar to that shown as below If you see this kind of message and note that the V85 shows correct time Australian EST it means configuration is successful and your V85 is ready to use SIP number Date Time Note If you don t see this message in the V85 LCD please check the Phone Configuration section in Chapter 5 of the user guide contained on the V85 CD 14 V85 Desktop VoIP Phone Quick Start Guide YML771 Rev1 MEL Appendix A Cable Information This cable information is provided for your reference only Please ensure you only connect the appropriate cable into the correct socket on either this product or your computer If you are unsure about which cable to use or which socket to connect it to please refer to the hardware installation section in this manual If you are still not sure about cable connections
10. k dial numbers in the device memory corresponding to the device addresses of other VoIP user s Use of this facility requires some knowledge of IP addresses and network configuration VoIP handsets can be used in this manner without subscribing to any services provided by a VoIP Service Provider However you still need a broadband connection and router Basic VoIP Services A basic VoIP service issues you with a virtual VoIP phone number that allows you to make and receive VoIP calls to other subscribers on the same VoIP service normally free of charge VoIP Network to VolP Network Some VoIP plans have provision to for VoIP to VoIP across networks via a VoIP Gateway Charges for these calls are generally minimal or free VoIP to PSTN Services VoIP to PSTN services provide all of the services above along with the ability to make calls to real world PSTN telephones local Interstate and International through a gateway service However PSTN telephones are not able to call VoIP virtual numbers so this level of service does not provide complete connectivity with PSTN V85 Desktop VoIP Phone Quick Start Guide 3 YML771 Rev1 MAIL PSTN to VoIP Services This is part of a full service VoIP plan that also provides a real world telephone number instead of just a virtual VoIP telephone number Normally these plans have a monthly subscription fee and enable you to make free calls to other subscribers on the same
11. make telephone calls The V85 supports the popular SIP protocol allowing for ease of installation with VoIP service providers By using state of the art DSP Digital Signal Processing technology the V85 delivers outstanding voice quality that is comparable to the PSTN normal phone voice quality With the built in LCD display the user can easily configure and view phone settings and phone book entries Besides providing advanced VoIP functions the V85 also provides rich telephone features such as last number redial call forward transfer call history and volume adjustment for loudspeaker and handset NetComm s V85 is an ideal VoIP solution for next generation telephone communication About VoIP Voice Over Internet Protocol uses Broadband technology to establish a communications link between two or more communications devices In so doing VoIP bypasses the call charges associated with the standard Public Switched Telephone Network PSTN VoIP service providers offer various levels of VoIP service up to a full service VoIP plan which provides for gateway access to the PSTN network allowing you to make and receive calls from your VoIP device to the normal telephone network Following is a sample of some of the kinds of services available in the current VoIP market Manually Configured VoIP devices VoIP devices can be configured manually to operate in a Peer to Peer mode by connecting IP address to IP address the user stores quic
12. njury V85 Desktop VoIP Phone Quick Start Guide YML771 Rev1 MEL Product Warranty The warranty is granted on the following conditions 1 2 This warranty extends to the original purchaser you and is not transferable This warranty shall not apply to software programs batteries power supplies cables or other acces sories supplied in or with the product The customer complies with all of the terms of any relevant agreement with NetComm and any other reasonable requirements of NetComm including producing such evidence of purchase as NetComm may require The cost of transporting product to and from NetComm s nominated premises is your responsibility and NetComm does not have any liability or responsibility under this warranty where any cost loss injury or damage of any kind whether direct indirect consequential incidental or otherwise arises out of events beyond NetComm s reasonable control This includes but is not limited to acts of God war riot embargoes acts of civil or military authorities fire floods electricity outages lightning power surges or shortages of materials or labour The customer is responsible for the security of their computer and network at all times Security fea tures may be disabled within the factory default settings NetComm recommends that you enable these features to enhance your security The warranty is automatically voided if 1 2 You or someone else use the product
13. one Number also called SIP username Password VoIP account authentication ID Auth ID SIP Domain Name SIP Proxy Address SIP Proxy Port STUN Server Address STUN Server Port V85 Desktop VoIP Phone Quick Start Guide 5 YML771 Rev1 MILI Package Contents The following items should be contained in your V85 box V85 VoIP Desktop Phone Ethernet Cable RJ 45 Power Adaptor This Quick Start Guide and a Package Contents Note Installation CD Containing a copy of this User Guide and Adobe Acrobat Reader If any of the above items are missing or damaged please contact your reseller 6 V85 Desktop VoIP Phone Quick Start Guide YML771 Rev1 Melton Rear of the V85 The rear panel shows the ports for the following connections Power LAN PC Power LAN to connect PC to connect to your Modem your Computer Router Switch via an ethernet cable Figure 2 2 Rear Panel of the IP Phone V85 Desktop VoIP Phone Quick Start Guide 7 YML771 Rev1 MAIL Chapter 3 Getting your V85 Up and Running Installation Environment This chapter assumes that you will be installing the V85 in a typical home or small office broadband network i e you have one or several computers connected to the Internet through an ADSL or cable broadband modem router with or without a switch as shown in figure 3 1 In this type of installation the V85 shares Internet access through the Broadband router
14. or attempts to use it other than as specified by NetComm The fault or defect in your product is the result of a voltage surge subjected to the product either by the way of power supply or communication line whether caused by thunderstorm activity or any other cause s The fault is the result of accidental damage or damage in transit including but not limited to liquid spill age Your product has been used for any purposes other than that for which it is sold or in any way other than in strict accordance with the user manual supplied Your product has been repaired or modified or attempted to be repaired or modified other than by a qualified person at a service centre authorised by NetComm and The serial number has been defaced or altered in any way or if the serial number plate has been removed Limitations of Warranty The Trade Practices Act 1974 and corresponding State and Territory Fair Trading Acts or legalisation of another Government the relevant acts in certain circumstances imply mandatory conditions and warranties which cannot be excluded This warranty is in addition to and not in replacement for such conditions and warranties To the extent permitted by the Relevant Acts in relation to your product and any other materials provided with the product the Goods the liability of NetComm under the Relevant Acts is limited at the option of NetComm to Replacement of the Goods or Repair of the Goods or Payment of
15. rked with are mandatory others are optional and if no setting is indicated leave as default V85 Desktop VoIP Phone Quick Start Guide 11 YML771 Rev1 Melton Phone Number also called SIP username In a full service plan this number is mapped against your regular PSTN phone number Password Provides account security to protect against unauthorised use VoIP account authentication ID Auth ID Account Identifier SIP Domain Name Enter SIP Domain Name supplied by your VoIP Service Provider Local Port Leave as default unless advised by Service Provider Proxy On Check for Yes Select Yes to register in the proxy server This is required for SIP services to be enabled When this item is checked the Proxy Addr and Proxy Port can be entered Proxy Addr Set the IP address or domain name address of the proxy server Proxy Port Leave as default unless advised by Service Provider Outbound Proxy Check for Yes Set this item to Yes if the call requests need to pass through the Outbound Proxy server Outbound Proxy IP Set the IP address of the outbound proxy server Outbound Proxy Port Set the port number of outbound proxy server STUN Server Check for Yes STUN server assists with traversing NAT Network Address Translation which sometimes prevents VoIP calls STUN Server Address Set the IP Address of the STUN server STUN Server Port Set the port number of the STUN server RTP Packe
16. t Interval Set the RTP packet interval Leave as default Port Forwarding Allows use of Port Forwarding method to let the V85 traverse a NAT Firewall enter the public IP address of your router in NAT WAN IP Address option In the following example the V85 uses 676485 as its VoIP phone number to register on SIP proxy server at fwd pulver com and uses STUN to traverse the router NAT Firewall function 12 V85 Desktop VoIP Phone Quick Start Guide YML771 Rev1 Melton E IP Phone Microsoft Internet Explorer Ele Edit View Favorites Tools Help O HAG Dsum kraos A7 B m LJE A H3 Address amp http 192 168 1 144 start htm SIP ELM Sip Parameters Phone Number 676485 Password eeeeee Auth ID 676485 SIP Domain Name fwd pulver com Local Port 5060 Proxy On amp Proxy Addr fwd pulver com Proxy Port 5060 OutbndProxy OutbndProxyIP OutbndProxyPrt 2 STUN Server v STUN Address 69 90 168 14 STUN Server Port 3478 Port Forwarding Support NAT WAN IP Addr 202 44 167 165 Set Figure 3 4 Example of SIP account setting Notes When you configure the SIP proxy server Proxy Addr Outbound Proxy and STUN Server First check the box to turn the function on Then click the Set button Then enter valu
17. u OK Pressing this button will display menu options press repeatedly to scroll through options Also functions as an OK button to confirm settings When the unit is in dial mode the OK Menv key is used as Dial Out key lt UP When the menu is displayed this key is used to scroll up the menu items When editing menu item content this key functions as left delete DOWN When the menu is displayed this key is used to scroll down the menu items When editing menu item content this key is used as right shift Cancel When the menu is displayed this key is used to escape to an higher level of the menu When editing menu item content this key is used to cancel the current edit and to escape to a higher level of the menu a Power on the V85 As soon as power cord is connected the V85 will boot This will take up to 30 seconds Initial display should show current Australian Eastern Standard Time b Power on your PC V85 Desktop VoIP Phone Quick Start Guide 9 YML771 Rev1 NEICOMM c Check the V85 IP address In the typical environment the broadband router will assign IP addresses to the V85 To locate the V85 s IP address MENU OK View gt Network Value amp IP Address Write down the IP address shown in the V85 LCD screen which is the IP address that has been assigned to the V85 by the router V85IP Address NOTE Ifa DHCPfail error message is shown on your V85 LCD screen
18. with the other network devices w E a J 7 b Broadband router Note The Broadband router in this diagram could be a ADSL router or Cable modem a router when ADSL and Cable Internet service is used respectively in real world Figure 3 1 Typical Installation Environment 8 V85 Desktop VolP Phone Quick Start Guide YML771 Rev1 Melton Step 1 Connecting your V85 a Remove IP phone and handset from packaging and connect the handset to the phone body via handset cable b Connect the V85 s LAN Ethernet port to an available Ethernet port on your broadband router using the Ethernet cable supplied If you would like your PC to be connected to the network through the V85 you can connect another Ethernet cable not supplied from your PC to the V85 s PC Ethernet port This enables your PC and V85 to share one Ethernet port on your router switch c Connect V85 power adaptor to power board or wall outlet d At this point the cable connections are complete the next section describes the basic key functions and the configuration of VoIP account details Step 2 Getting the V85 up and running Next configuration of VoIP account details will be described starting with a basic description of the keypad functions you will need to know in order to proceed Description of essential key functions are provided here for a detailed description please see Chapter 4 of the user guide contained on the V85 CD Key Description Men
19. your installation may not be typical and a fixed IP address may be required see the Further Network Configuration Options section in Chapter 4 of the user guide contained on the V85 CD for details on assigning a fixed IP address If this error message is not shown proceed to the next d Connecting to the V85 Configuration Page on your PC Open your Web browser and enter the IP address of the V85 found in Step c in the Ad dress Bar You will see the following login window Type admin for both Username and Password and click Enter E IP Phone Microsoft Internet Explorer DAK Ele Edit View Favorites Tool Hep r Qx x A f A search Fr Favorits 2 G i mwm Le ttltE 33 Address amp http 192 168 1 144 login asp m Password eeeee enter Figure 3 2 Once you login the following page will be displayed 10 V85 Desktop VoIP Phone Quick Start Guide YML771 Rev1 MIL IP Phone Microsoft Internet Explorer OX Ar je Edit View Favorites Tools Help 9 Back Q x a Pp Search sie Favorites a p m Z Pel ddress amp http 192 168 1 11 start htm Eco Links Overview Veram Image Version 4 0 Jul 26 2005 14 19 28 Network Value o IP Address 192 168 1 11 o Network Mask 255 255 255 0 Overview o Default Router 192 168 1 253 Network o DNS Server 192 168 1 253 sil PlatForm Phone System Plattorm 800 ai nene dh Internet Figure 3 3 If you can not
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