InnCharge Call Accounting Step by Step
Contents
1. InnCharge has two PMS output formats They are 1 ITW Hobic station format system default 2 ITW Hobic room format The station format sends the actual station that made the call The room format will send the room number that the station belongs to when transmitting the hobic record to the PMS 28 InnCharge installation guide 10 22 08 ITW Hobic station format layout example l 2 3 4 5 6 7 01234567890123456789012345678901234567890123456789012345678901234567890 10 06 7204 09 50 0002 5001 30 9178923546 vc ITW Hobic room format layout example Ii 2 3 4 5 6 7 0123456 7690123456 690123456 6901234567690125456 690123456 76901234567690 004A HTL 10 06 204 09 50 0002 001 30 9178923546 y If the PMS you are interfacing to requires a slightly different format such as a 4 digit sequence number dashes in the dialed number etc contact our technical support staff to create a custom PMS interface that will work for your location Sending admin call records to the PMS Click on the PMS icon and select the Output Parms tab g Setup PMS Output Parameters EY Property ld Property Name Update Default Property ua geal Fa Close Status OFF ON Port Type nv Hobic Station Format Save Fort Output Type 16 Standard Output via CAN FTP Direct send Admin Call Records send Zero Call Records Sequence Mo Wrap Time of Day Sequence Mo Wrap M of Days Suppress 1 from2. Print 221 221 O Mitel O Default Property G Auto Assign stations Find Station PEEERE Note that the number in the Room column matches the station number It has been assigned as a guest G and put into the Auto Assign Stations department Only one station per Guest room room number does not match station number If this is the case you will need to define some rules before the system can auto assign guest stations with accuracy As an example let s say that the room numbers are 3 digit in length but the station numbers for each room begin with the number 7 room 101 is station 7101 From the Setup Number Administration form click on the Rules button Then click the Insert button to make the fields accessible Using our example program the following fields as shown below InnCharge installation guide 10 22 08 Rules for Number Administration Starts With Replace w Other Starts wW PEA Name Property Mame Insert Update A Delete lf Station Number Starts with Replace with for Room Number Other Starts With Station Number PEx Mame fo vlitel Property Mame fo Default Property EA Cancel Click Apply when done The new rule will be inserted Based on your numbering plan continue to add more rules as needed for the second floor and so on Now when a call is made from station 7101 the system will know how to properly reference
3. Default Property A 1 General Administrative Delete 410 O hitel O Default Property A 1 General Administrative 101 101 6101 O Mitel O Default Property gt Auto Sssign Stations amp Print Adding Guest room stations manually You can also choose to add all the guest room and station information manually The first range we will add is rooms 201 through 211 The stations are in the 7000 first station and 6000 second station range Click OK after filling in all the fields Notice that the second room station range is defined in the Other Station No fields Numbers Insert Use Manual Use Rules Start End Station Mo 7201 A Fioom Mo 201 211 Other Station e201 AE Property fo Default Property fo Mitel bd Type Guest Admin af OK EA Close The changes are displayed as shown below InnCharge installation guide 10 22 08 Setup Number Adminstration 402 403 404 405 406 407 405 409 410 411 201 202 203 204 205 206 207 206 209 210 211 Continue to add guest room ranges roo oF Fo oO oO oO oO O Witel O Witel 0 Mitel O Witel O Mitel O Witel O Mitel O Witel O Mitel O O O O O Mitel O Witel O Mitel O Mitel O Witel O Mitel O Witel O Mitel O Default Property O Default Property O Default Property O Default Property O Default Property O Def
4. the easiest way to accomplish this would be to create a new Charge Mod and create a new Special number entry for this prefix STEP 7 Connect your SMDR cable to the system In most systems COM will already be configured for SMDR records Check this setting by clicking the PBX icon then selecting the Communications Parms tab This will bring up following window COM UDP FTP COM UDP Port Baud Rate 200 ignore Hardware Handshaking ves Bits Byte 7 Bits 5 Bits Parity Even Odd v None Stop Bits 1 Bit 2 Bits Bits Use Ack Hak No OF Ack Mak ENG Timeout Timer 250 5000 me Message Delay Timer 250 3000 me Message Timeout Timer 250 3000 ms Use ENG Protocal 22 InnCharge installation guide 10 22 08 Verify that you are connecting your PBX SMDR output to the correct COM port Also adjust the Baud Rate Parity Stop bits as needed clicking the Update button Make your changes and click the Apply button when done To view the raw SMDR records as they are produced by the telephone systems click on Actions gt Tools gt PBX Data Monitor ik PEX Data Monitor HEJ PBX Link Data Red Incoming Blue Qubgoing Offset 0 1 2 3 4 5 T 9 5 B F ASCII 2 urun Wot Selected Status Total Eytes u Start Position Parse Record Total New Bytes Character Info Reset Close Click on the PBX drop down box and select your PBX
5. Call Interstate Billing Flat Rate Biling 2 Bubble Pricing pse praes sora ws m tations 8 ses wnowsee si Taxes mix 008 Qan n o Qamu Tax2 000 Camut Tarsx 000 rercent Qam tsu Peon Type of call not copied K r mom 20 InnCharge installation guide 10 22 08 STEP 6 Configure Special Numbers Click on the 800 411 SPECIAL icon The following window appears BEI gl Setup Special Numbers Special Numbers in description indicates call chaining enabled I Prupertiez 1411 All Depts Information O Default Guest Other 1 _ amp sen All Prupertiez 1700 All Depts Charge Service Calls O Default Guest Other 2 hl Properties 1300 All Depts Toll Free Default Guest Free Update All Properties 1955 All Depts Toll Free O Default Guest Free l Prupertiez 1966 All Depts Toll Free O Default Guest Free X Delete All Properties 1977 All Depts Toll Free O Default Guest Free All Properties 1856 All Depts Toll Free O Default Guest Free Print All Properties 1900 All Depts Charge Service Calls O Default Guest Other 2 All Properties 1950 All Depts Carrier Access Services O Default Guest Free All Properties 1976 All Depts Charge Service Calls O Default Guest Other 2 All Properties 1 5551212 All Depts LD Information O Default Guest Other 1 All Properties TAXAS B All Depts Charge Service Calls O Default
6. administrative station we will add is 402 Numbers Insert Use Manual Use Rules Start End Station Mio 402 402 other Station Property Default Property PEX fo titel Gi Type Guest Admin af ER Close Enter the number as shown above Note that by default the Guest radio button was selected Make sure to select Admin Click OK to add this station The station you just added is now displayed in the Number Administration window InnCharge installation guide 10 22 08 Setup Number Adminstration H El 402 O O Miitel O Default Property A O Auto Assign Stations X Delete Print Find Station Assign Dept Hundt _X Delete Find Staton Asst Det pate Dese Update Desc Note that the Department is set to 0 Auto Assign Stations This is the guest department that we ll discuss later Click the Assign Dept button to change this Department Assignment Mew Department te EA Cancel Click the drop down to change the department Department Assignment Mev Department eizZE ES te O Auto Assign Stations 1 General Administrative 2 Engineering a Food amp Beverage 4 Housekeeping 5 Sales E Front Desk Choose an administrative department that fits for the station If you don t see one that works just choose General Administrative You can add additional departments and
7. go back to change it We ll discuss this later in the document InnCharge installation guide 10 22 08 Click OK after selecting a different department Station 402 now belongs to a different department Setup Number Adminstration O Default Property The reason for changing departments not keeping them all in the auto assigned stations department is mainly for flexibility in reporting Next you can add a description to this administrative station Select the station and click on the Update Desc button Update Station Description Station Foort 1402 b Nite Description af OK Cancel Enter a description and click OK when done The station is now updated with a description a Setup Number Adminstration MEJ PEx Mame Property Name Department Description O Mitel Default Property A 7 Managers James Brown Rules Continue with this process if you want to enter administrative stations on a one by one basis Adding stations in a range In the very first screen notice that there is a Start field and an End field When you are entering station one at a time the same number goes in each field If you have a range of administration stations enter the first number of the range in the Start field and the last number of the range in the End field InnCharge installation guide 10 22 08 Numbers Insert Use Manual Use Rules Start End Station 403
8. port type and then click the Start button As calls are made SMDR records will appear in this window both in HEX and ASCII By seeing legible ASCII data this tests the connection between the PBX SMDR output and the call accounting COM port 23 InnCharge installation guide 10 22 08 PBX Data Monitor PBX fo Mitel Extend Stop Link Data Red Incoming Blue Qutgoing Offset 1 2 3 4 5 T a 5 F ASCII 0 0000 0000 20 31 30 2F 30 36 20 30 39 35 30 20 30 30 10 05 09 50 x l t le 30 31 34 35 20 37 32 30 34 20 39 20 20 01 45 7204 9 0x0020 0033 20 31 39 31 37 38 39 32 33 35 34 36 20 20 20 19178923546 0 0030 0048 20 20 20 20 20 20 20 20 20 20 20 41 58 31 30 ARX 0x0040 0064 32 20 20 20 20 20 20 20 20 20 20 20 20 20 20 12 oD C 4 x s s ILEE LLF 1 status Started 10 06 10 12 49 Total Bytes 82 Start Position Parse Record Total New Bytes In 15 Character Info Reset Close Save When you are finished monitoring SMDR records click the Stop button and then the Close button If the records look unreadable then your communication speed of your PBX s SMDR port is different than how it is set in the Communications Parms screen If that is the case click again on the PBX icon and select the Communication Parms tab to double check on the baud rate settings Below is an example of what a baud rate miss match might look l
9. 1 ls there a second station in the room What is the numbering scheme of the second room stations example the second room station is 1000 lower that the first station InnCharge installation guide 10 22 08 Only one station per Guest room room number matches station number Do nothing That s right The reason is that when and SMDR record comes to the InnCharge application it will see if that station has already been entered remember you just added all the staff stations If it does not find it in the extension list the system will automatically add it as a guest station and assign it to the 0 Auto Assign Stations department S Setup Number Adminstration 402 O Mitel Default Property A 7 Managers James E Rules 403 O O Mitel O Default Property A 1 General Administrative 404 Mitel O Default Property A 1 General Administrative seri 405 O O Mitel O Default Property A 1 General Administrative 406 O Mitel O Default Property A 1 General Administrative 407 Mitel Default Property A 1 General Administrative Update 406 Mitel O Default Property A 1 General Administrative 409 O Mitel O Default Property A 1 General Administrative X Delete 410 O Mitel O Default Property A 1 General Administrative z 102 O O Mitel O Default Property G 0 Auto Assign Stations 15 115 Mitel Default Property G Auto Aesign Stations S
10. 22 08 Item 1 discusses the importance of having a static IP address assigned to the InnCharge IP server and having a mapped network drive to it prior to installing this client software Item 2 will install Sun Microsystems JAVA Runtime Environment Select CLICK HERE to install it If the JAVA runtime has already been installed the system will inform you of that It s not necessary to reinstall it Click Next for the next phase of the installation Clie I MAIN MENU 38 InnCharge installation guide 10 22 08 InnCharge IP Client Welcome to the InnCharge P Chent Installation Wizard The InstallShield Wizard will install InnCharge IP Client on pour computer To continue click Next Back Cancel Select Next InnCharge IP Client InnCharge Client Installation Press the PAGE DOWN key to see the rest of the agreement INNOVATION TECHNOLOGIES WORLDWIDE INC SOFTWARE LICENSE AGREEMENT PLEASE READ THIS AGREEMENT CAREFULLY PRIOR TO ACTIVATING THE CALL ACCOUNTING SYSTEM YOU HAVE PURCHASED FROM INNOVATION EY ACTIVATING THE SOFTWARE YOU ARE AGREEING TO BE BOUND EY THE TERMS OF THE FOLLOWING AGREEMENT INNOVATION S WILLINGNESS TO PERMIT YOU TO USE THE SOFTWARE 15 CONDITIONED ON YOUR ACCEPTANCE OF ALL OF THE TERMS AND CONDITIONS OF THIS LICENSE Do you accept all the terns of the preceding License Agreement If you choose No the setup will close To install InnCharge IP Client you must accept this agreeme
11. 410 Room Cther Station NO Property Default Property Mitel Guest f Admin af OK ER Close Don t forget to change the radio button from Guest to Admin Click OK when done The resulting range is displayed below Setup Number Adminstration H E 402 Mitel Default Property A 7 Managers James Rules 405 O Mitel 0 Default Property lt A Auto Assign Stations 4014 O hitel Default Property 4 Autn Azsiqn Stations 405 O Miitel O Default Property A Autn Azsziqn Stations 406 O Miitel Default Property A Auto Assign Stations 407 0 Mitel Default Property A Auto Assign Stations Update 4086 O Miitel O Default Property A 0 Autn Azsziqn Stations 403 O Mitel 0 Default Property lt A Auto Assign Stations X Delete 410 O Mitel Default Property lt A Auto Assign Stations Again we don t want to keep these stations in the 0 Auto Assign Stations department We can assign them all to a different department by highlighting them all Setup Number Adminstration a 402 Mitel Default Property 7 managers James Rules 403 O hate O Default Property O Auto 4A sign Stations 404 O hate O Default Property J Auto Assign Stations 405 O Mitel O Default Property Auto 4 sign Stations 406 O hate O Default Property A 407 O Mitel O Defa
12. Dialed Digits Maximum Mumber of Retries Transmit After Number of Records Transmit After Number of Minutes 29 InnCharge installation guide 10 22 08 Click on the Update button Change the radio button selection from No to Yes for the Send Admin Call Records Click the Apply button then Close when done Sending a hobic record using the Generate Test Call tool You can use this tool to generate a test hobic record to the PMS make sure you have the PMS Data Monitor active or you won t see the record when you generate your test call Click on Actions gt Tools gt Generate Test Call a Generate Test Call a Generate Test Call Calling Station PEX fo Mitel 2 Date 10 06 2008 Time 00 00 00 Current Time Dialed Digits Duration mu mins b Secs Post to PMS Price this Call Refresh Record Call Results station Type Property Chg Mod Digits Billing Dest Base Chg Tax 1 Tax 2 Tax 3 Total Tax Total Cha Tax 4 Tax 5 Rec Posted PMS Seg No Close In the Calling Station field enter a valid guest room station number Click on the Current Time button In the Dialed Digits field enter a number that would be considered billable such as an interstate number In the Duration field enter the number of minutes the call will be Check the Post to PMS box 30 InnCharge installation guide 10 22 08 When all fields have been filled in click the Price this Call button g Generate
13. Guest Other 2 ll Properties 411 All Depts Information O Default Guest Other 1 All Properties 5551212 All Depts Information O Default Guest Other 1 Properties 311 All Depts E 911 Call O Default Guest Free All Properties XXX5551212 All Depts Information O Default Guest Other 1 gt Info Prefix 411 dialed from Property Properties hd for a station in department Departments should be billed az Information Use call chaining Description Charge Mod fo Default Guest Type of Call other 1 Z Apply Update Settings EA Close The InnCharge database has 34 special number entries predefined Let s look at the Toll Free entries Select the 1800 prefix to view the pricing scheme info 21 InnCharge installation guide 10 22 08 Info Prefix 600 dialed from Property Properties for a station in department al Departments should be billed az Description ol Free Use call chaining Charge Mod fo Default Guest Type of Call Free ud eal Update Settings Ed Close As defined if a station dials a number starting with 1800 from ANY Department it will look at Charge Mod 0 Default Guest and determine how the Free TOC is defined The Free TOC for the Default Guest Charge Mod is presently 0 00 If you wanted to apply a 50 surcharge to this prefix for only the Guest stations and keep the staff stations at 0 00
14. InnCharge installation guide 10 22 08 Innovation Technical Handbook InnCharge Call Accounting Step by Step installation guide TECHNOLOGIES WORLDWIDE INC InnCharge installation guide 10 22 08 2008 Innovation Technologies Worldwide Inc All rights reserved This step by step guide is based on software release 4 03 is for informational use only and is subject to change without notice No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the express written permission of Innovation Technologies Worldwide Inc Innovation Technologies Worldwide Inc makes no warranty of any kind with regard to the material in this handbook and shall not be held liable for errors contained herein or for incidental or consequential damages in connection with the furnishings or use of this manual InnCharge installation guide 10 22 08 Contents STEP 1 Connect the HASP key to the system 8833388333 3 STEP 2 Ensure that the proper PBX port type was chosen 3 STEP 3 Prepare to program Hotel Staff 5 5 5 Adding stations one at a time 5 Adding stations i n a range incitano 8 STEP 4 Prepare to progr
15. Production department before the system was shipped To verify that the proper PBX port type was chosen click the PBX icon located above on the tool bar The application will prompt you with this dialog box before proceeding InnCharge IP User Login Userid Password EA Cancel InnCharge installation guide 10 22 08 Entering a User Name and Password of admin will allow you access to all areas of this application t is recommended that you NOT share this user name and password with the end user After entering the user name and password the follow screen is displayed Setup PBX Input Parameters Bi Gp PBX Name PBX Model Insert 605795 Mitel un Update A Delete Id fo feos ABC 798 PBX Name Z Apply status OFF f ON Port Type Mitel 20012 Seve H ri m r Record Length Fixed Yariable Update Settings Close Internal Format Communication Parms General Outgoing Call Format Field Types Len Format oo elo Ent Belo Delete Fela Maeve Up OF FP np oF E nb Maeve m m m Ti El RecordLength 130 In the example the port type Mitel 200ICP has been loaded If this is not the correct port type click the Update button Now click the drop down box under Port Type and choose another Note that the PBX Name does not change when you choose another port type so you ll need to rename that as well Cli
16. Test Call 21 cenerate Test Call calling Station 7208 o Mitel bd Date 10 06 2008 Time 17 26 31 Dialed Digita 17175343174 Duration mins 585 Post to PS El Price this Gall Refresh Record Call Results Station 305 Room 305 Type Guest Property Default Property Dept Chg Digits 17175343172 TOC Interstate Billing R Dest es Base Chg 1 47 Total Tax 0 00 Total Cha 1 47 Tax 1 0 00 Tax 2 0 00 Tax 3 0 00 Tax 4 0 00 Tax 5 0 00 i Rec Fosted PMS Seq Close The Call Results section shows how the system priced the call based on the Chg Mod and its TOC The PMS Data Monitor shows the hobic record that was transmitted to the PMS from this test call 31 InnCharge installation guide 10 22 08 al PMS Data Monitor O Default Property J R B F ASCII 30 36 41 20 46 54 4C 20 31 30 2 30 36 20 S006 HTL 10 6 30 35 20 20 SL 37 d 36 20 30 30 30 sa 174043 L7 Z26 UUUDE 30 3 SIL ZE 34 37 20 57 51 57 35 45 34 di D UL aA 7TL173242 You can tell that the PMS responded to this message because an acknovvledgement ASCII character HEX 06 is displayed in red at the end of the message 32 InnCharge installation guide 10 22 08 STEP 9 Accessing the InnCharge web interface Two items are necessary before proceeding with this task 1 The InnCharge IP server must be on the same network as the other workstations tha
17. W VOICEMAIL User name FF innline Password Remember my password 36 InnCharge installation guide 10 22 08 For InnLine voicemail servers systems running the InnCharge application enter a User name of innline and a password of 2020 Keep the Remember my password field checked so the workstation can re connect automatically if you shut it down or re boot it If you are having difficulty with mapping a drive please contact Innovation technical support for guidance You may now proceed with installing the InnCharge client software on this workstation Insert the InnCharge CD into the vvorkstation s CD ROM drive At the InnCharge menu choose INSTALL SOFTWARE INSTALL SOFTWARE USER MANUAL PDF BROWSE CONTENTS CONTACT US At the next screen choose Client Installation Software Installatic Use the Client Installation Taskto install the InnCharge IP user interface and reporting capability on computers Server Installation other than your main server A InnCharge IP Networking License is required to utilize the Client Software Client Installation Press this button to get a step by step list of installation activities and prerequisites for Client Installation The text provided assists the user performing the client install by offering hypertext links to the installation activities MAIN MENU 37 InnCharge installation guide 10
18. a few test calls to generate some SMDR records If you do not see any data check the cabling The systems DB25 male RS 232 ports are configured as a DTE device This means the port transmits data on pin 2 and receives data on pin 3 Most PBX DB25 RS 232 ports are configured as DCE devices which mean they transmit data on pin 3 So in most cases a straight connection to systems COM port should work In DB9 male configurations the port transmits data on pin 3 and receives data on pin 2 pe Data Camerae T e RXD ReceiveData 271 3 TXD TransmitData 3 2 C prr Dar Termina Ready 4 o Signal Ground e Vl a DSR Data Set Ready ot Request to Send Clear to Send Ring Indicator These three signals are of primary interest to the system 25 InnCharge installation guide 10 22 08 STEP 8 Connect a serial interface cable from InnCharge to the PMS In most systems COM8 will already be configured for outputting HOBIC records Check this setting by clicking the PMS icon then selecting the Communications Parms tab This will bring up following window Fume I Defaut Property Army Update Settings EA Close Status OFF ON Type mir Hobic Station Formati Save Fort Output Type f Standard Output via CAN FTP Direct Eni f com UDP COM Port IF Address Baud Rate 1200 ignore Hardware Handshaking ves Bits Byte 7 Bits v 6 Bits Par
19. am Guest stations i 10 Only one station per Guest room room number matches station number 11 Only one station per Guest room room number does not match station number 11 Two stations per Guest room room number does not match the first station 13 Adding Guest room stations Manualily 14 STEP 5 Configure Guest BIO 15 Initial Additional Period Threshold Billing Example 19 BUPDIE FINGIN EXINPIO ad 20 STEP 6 Configure Special Numbers 2 21 STEP 7 Connect your SMDR cable the 4 2 22 STEP 8 Connect a serial interface cable from InnCharge IP to the PMS 26 About the PMS output formats a salaman 28 Sending admin call records to the PMS 29 Sending a hobic record using the Generate Test Call tool 30 STEP 9 Accessing the InnCharge IP web 83333 33l 33 STEP 10 Setting up the InnCharge IP Client Optional 34 Ma
20. at are installing the InnCharge client 3 The InnCharge share directory on the voicemail system needs to be shared To share this folder double click My Computer from the desktop and find the InnCharge share directory typically located on the C drive Right click this folder and choose Sharing and Security as shown below se U InnEharqe IP Fil Edit View Favorites Tools Help DI Search We Fo Address l CiInnCharge IP Ey vhfiles tmp Statements Glog pen lib Explore ip we Search cont Sharing and Security bin Send T Cue Paste Create Shortcut Delete Rename Properties Next choose Share this folder and click OK 34 InnCharge installation guide 10 22 08 share Properties General Sharing Security web Sharing Customize Tou can share this folder with other users on your network To enable sharing for this folder click Share this folder Do not share this folder Share this folder TE T E Share name shae Comment User limit Hasimum allowed Allow this number of users z To set permissions for users who access this Permissions folder over the network click Permissions To configure settings for offline access click Caching Caching Windows Firewall will be configured to allow this folder to be shared with other computers on the network View your Windows Firewall setti
21. ault Property O Default Property O Default Property O Default Property O Default Property O Default Property O Default Property O Default Property O Default Property O Default Property O Default Property O Default Property O Default Property O Default Property O Default Property O Default Property 4 4 gt gt gt gt gt E STEP 5 Configure Guest Billing Click on the RATES DEPTS icon The following window appears 15 T Managers 1 General Administrative 1 General Administrative 1 General Administrative 1 General Administrative 1 General Administrative 1 General Administrative 1 General Administrative 1 General Administrative 0 Auto Assign Stations 0 Auto Assign Stations 0 Auto Assign Stations 0 Auto Assign Stations 0 Auto Sesign Stations 0 Auto Sesign Stations O Auta Assiqn Stations 0 Auto Assign Stations O Auto Assign Stations O Auto Assign Stations O Auto Assign Stations O Auto Assign Stations James Rules Update X Delete Print Find Station Assign Dept Update Desc InnCharge installation guide 10 22 08 g Setup Department izi Description Default Guest Default Staff Meeting Rooms other ID Tier 4 Z Insert 4 Update Id b Description Defaut Guest X Delete Type of Gall Rate Info Update Settings NE teply ES Can
22. bbean 45 seconds International 45 seconds Intralata Interstate 30 seconds InnCharge installation guide 10 22 08 Period Intralata Intrastate 75 mark up 0 00 surcharge Other 1 0 mark up 0 00 surcharge Other 2 0 mark up 0 00 surcharge 0 mark up 0 00 surcharge Initial Additional Period Threshold Billing Example Say you wanted the rate on Toll Free calls to be no charge for the first hour but then 10 cents per minute after that Program the Free TOC as shown below Type of Call Rate Info Charge Mod 0 Default Guest Markup 56 Markdown 25 Surcharge Billing Type IP Fate f 20 ocal 0 00 0 00 0 00 Flat Rate 0 000 ntrastate 75 00 0 00 0 00 30 MEH 0 000 nterstate 73 00 0 00 0 010 30 0 000 Operator Assisted0 00 0 00 0 00 Flat Rate 0 000 Free 0 00 0 00 0 00 Flat mate 0 000 Alaska 73 00 0 00 0 00 30 WH O 0 000 75 00 0 00 0 00 30 0 000 To an n mi r yas m an n 4 Type of Call Fee o o Billing 0 Flat Rate Biling Bubble Pricing AP Sec Rate 0 10 n EP Rate 3 0 000 Markup 0 00 Markdown Surcharge 0 Min Dur Sec j a Percent Amount f Percent Amount IP Sec 3600 IP Rate f n BP Start Sec O BF End Sec O EF Sec 0 00 f Percent Amount fe Percent Amount f Percent Amount ER Copy 128 Paste From EE Print Ed Close Notice that the IP Sec field is set to 3600 with a
23. cel Ed Close The InnCharge database has 15 predefined Charge Mods The idea here is that you associate a Charge Mod with a Department and then add stations to that department The first Charge Mod Default Guest is associated with the Auto Assign Stations department This is why when you were adding administrative stations back in STEP 3 you changed its department to something else Otherwise this administrative station would price calls using the Default Guest Charge Mod and it would end up getting transmitted to the PMS Click on the Departments tab to see which departments are associated with what Charge Mod InnCharge installation guide 10 22 08 g Setup Department Es Awuto Sesigqn Stations O Default Guest 1 Default Te General Administrative 1 Default Staff 1 Default Tel Engineering 1 Default Staff 1 Default Tel Food amp Beverage 1 Default Staff 1 Default Tel Housekeeping 1 Default Staff 1 Default Tel sales 1 Default Staff 1 Default Tel 3 Insert Update Front Desk 1 Default Staff 1 Default Tel Managers 1 Default Staff 1 Default Tel A Delete UL Update Settings Ed Close Go back to the Charge Mods tab Keeping the Default Guest charge mod selected click on the Type of Call Rate info button The following window appears InnCharge installation guide 10 22 08 Type of Call Rate Info Charge Mod 0 Default Guest Markup 56 Markdown 26 Surcharge Billing Type F Fa
24. ck Apply when done Click the Close button to exit this form Since we didn t choose the Update Settings button the following window appears If you don t see a port type for your PBX contact Innovation Technical Support We ll help you create a custom PBX port type using the systems data monitor tools InnCharge installation guide 10 22 08 Update Settings Required Do you really vant to close ithout updating call accounting server settings Since the system is new and requires more programming click Yes Your new PBX port type if you changed it will still be saved We ll update the call accounting server once we are finished programming everything STEP 3 Prepare to program Hotel Staff stations Adding stations one at a time To begin this step click the EXTS icon on the applications tool bar The following screen is displayed Setup Number Adminstration i Insert Update l X Delete Print Find Station Assign Dept Find Staton Assim Det pass Dese Update Desc E Update Settings Ed Close InnCharge installation guide 10 22 08 Click the Insert button to add your first administrative station The following screen is displayed Numbers Insert Use Manual Use Rules Start Station Mo Room Cther Station Property Default Property PBA fo Mitel bd Type f Guest Admin af OK ER close In our example the first
25. ike 24 InnCharge installation guide 10 22 08 Link Data Red Incoming Blue Qukgoing Offset 1 2 3 4 5 T 9 C F ASCII dx 0000 0000 OO d OO d Ye 3C FF 60 F 76 CO OO 60 60 F 60 1816 020010 0016 OO d OO d d d d 50 Fe 50 FR G Fe OO d x z 0032 OO d OO d OO d OO G 650 Fe 60 OO 50 Ye OO d 0x0030 0048 50 F 60 d 50 60 G T cd OO 60 Fo Fa 60 78 OO Ox 0040 0064 560 OO s OO 50 OO d 50 76 CO OO OO d ei H We Wee Wo 020050 0060 OO 60 7 OO d 76 CO 50 25 OO BO Fo Fa cl 50 Fa Wee We Moe r ww 020060 0096 50 60 F 60 OO F d OO n Ye OOF OO Fe 60 OO aaa Pw oe ew Wo 020070 0112 Fe 60 OO d OO d OO OO 50 OO OO sd OO d wae Ww We We Pw A dx 0080 01291 OO 60 OO d OO so DOO OO 50 OO 0 OO 5 OO 50 We We Hn We We Ww Ox 0090 0144 756 OO 756 CO 50 Fe 3C OO Fe 3C OF SU 60 OO 60 V5 HUN eM x A lt OO 60 OO d OO d OO OO 50 OO OO 50 OO d We W HM vz Wo 020060 0176 OOF 60 OO 60 OO 60 OO 60 OO 60 OO 680 OOF 80 OO 60 r M Hz W da 75 FC 00 SO 75 OD whe Wx In the above example the call accounting is set to receive SMDR records at 1200N81 The PBX is sending them at 300N81 Notice how the ASCII portion is completely unreadable Different baud rate mismatches will produce different unreadable ASCII results After correcting and baud rate discrepancies make
26. ity Even Odd Kone Stop Bits 1 Bit 2 Bits C 0 Bits Use Ack Mak ves T Ack Mak ENO Timeout Timer 250 5000 ms Message Delay Timer 250 3000 mes Message Timeout Timer 250 3000 me Use ENO Protocol If your baud rate needs to be changed or you need to enable the ENQ protocol click on the Update button make the changes and then click the Apply button 26 InnCharge installation guide 10 22 08 To view the Hobic records as they transmit to the PMS click on Actions gt Tools gt PMS Data Monitor g PMS Data Monitor Offset 1 2 3 4 Click on the PMS drop down box and select your PMS port type and then click the Start button As hobic records are produced data will appear in this window both in HEX and ASCII By seeing legible ASCII data this tests the connection between the call accounting output and the PMS system 2 InnCharge installation guide 10 22 08 G PMS Data Monitor lo Default Froperty xi ffset 1 2 3 4 5 r 2 9 A B C F ASCII 010000 z 30 30 33 41 20 46 54 4C 20 31 30 2 30 36 20 003 HTL 10 06 0 0016 37 32 50 34 20 20 50 59 534 55 50 20 30 30 50 52 7204 09 50 zl 00032 20 24 30 30 31 2 33 30 20 39 Gl 57 36 39 Se 33 FOOL 30 9175923 010048 O al 46 SI 20 20 20 20 2 20 OD JE 546 Yo nE When you are finished monitoring HOBIC records click the Stop button and then the Close button About the PMS output formats
27. n IP Rate of 0 00 This is the first free hour To now charge 10 for each additional minute after that that first hour the AP Sec field is set to 60 with an AP Rate of 0 10 InnCharge installation guide 10 22 08 Bubble Pricing Bubble Pricing allows the property to provide three tiers of threshold billing The purpose of Bubble pricing is to bill higher rates for the average call duration while not penalizing guests for making longer than average calls For example if the majority of interstate calls have a call duration between 3 and 7 minutes then this period will be used as the bubble Bubble pricing uses the traditional initial and additional periods that work in concert with the bubble period start and end times Bubble Pricing Example A property wants to use Bubble Pricing for interstate calls The property has determined the majority of their calls have a duration of 3 to 7 minutes They want to set their initial period to 10 seconds with a rate of 0 12 and an additional period of 10 seconds with a rate of 0 10 per additional period The rate for calls that fall within the bubble is 0 15 per 10 seconds The property s standard surcharge for a long distance call is 1 00 The property wants to markup the charge by 100 to ensure additional profit Program the Interstate TOC as shown below Type of Call Rate Info Charge Mod 0 Default Guest psec L Praes 0 000 A Lei Type of
28. ngs cre The InnCharge share folder is now shared Mapping a network drive You should now map a network drive from the workstation you are installing the client on to the shared directory on the InnCharge server Right click on My Network Places and select Map Network Drive 35 InnCharge installation guide 10 22 08 Map Network Drive Windows can help you connect to a shared network Folder and assign a drive letter to the connection so that you can access the folder using My Computer Specify the drive letter for the connection and the folder that you want to connect to Drive E Folder Browse Example Tzereerishare M Reconnect at logon Connect using a different user name Sign up for online storage or connect to a network server e Back Finish cane Click the Browse button to find the server on the network that s running the InnCharge application Or if you know the path you can type it in the Folder field For example if the computer name of the InnCharge IP server is called ITW VOICEMAIL then the path would be ITW VOICEMAIL share Keep the Reconnect at logon checked and then click the Finish button As soon as you click Finish the workstation will attempt to connect Map Network Drive Attempting to connect to V TV VOTCEMATL share Cancel You will then most likely be prompted for a user name and password Connect to ITW VOICEMAIL E 1 Connecting to IT
29. nt InstallShield Ho Select Yes to accept the terms of the software license agreement 39 InnCharge installation guide 10 22 08 InnCharge IP Client Choose Destination Location Select folder where Setup will install files Setup will install InnCharge IP Client in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder Destination Folder F Browse lt Back Cancel Select Next to install the software to the displayed Destination Folder InnCharge IP Client InnCharge IP Server Shared Folder Needed Please enter the path to the Server s InnCharge IP share folder Either map the network folder to a local drive and enter the drive letter here or enter the network path below Example Servershare or Ti EN Browse q Back Cancel Enter the drive letter you mapped from the workstation that s connecting to the shared folder on the InnCharge server In our example we had mapped the drive letter Z After clicking Next the installation will start 40 InnCharge installation guide 10 22 08 InnCharge IP Client InstallShield Wizard Complete Setup has finished installing InnCharge IP Client on pour computer lt Back Cancel Click Finish to close the InstallShield Wizard window P MAIN MENU Click on MAIN MENU and then EXIT You re now ready to run the Client I
30. nterface Start the user interface by double clicking the InnCharge icon on the Desktop The usernames and passwords that you have programmed on the server apply to the client 41 InnCharge installation guide 10 22 08 Notes 42
31. pping a NEIWOIK 000 B lal b 35 InnCharge installation guide 10 22 08 This document is intended to help you configure the InnCharge call accounting system While it does not address every function of the call accounting software it will guide you through the area s you need to access in order to get the system up and running for a basic install There are several items you must first address before connecting the SMDR and PMS serial connections Following these steps first will result in a smooth and successful installation STEP 1 Connect the HASP key to the system Depending on your system you may be running InnCharge co resident with the InnLine voicemail system If that is the case the HASP key will serve as security protection for both applications However if you are running InnCharge ona standalone system such as the book PC hardware platform you will connect a USB style security HASP to the back of the system The system type will dictate which style of HASP you have USB or parallel If the key is not connected InnCharge will fail to load resulting in the following error message InnCharge IP Result Inncharge IP license key not found Press OK to exit application If this occurs simply attach the key Go to services start the InnCharge CDR Processing Service Then re start the call accounting application STEP 2 Ensure that the proper PBX port type was chosen This setting was preset by Innovation s
32. t are attempting to access the web interface 2 You need to know the machine name or the IP address of the InnCharge server Once you know the machine name or the IP address of the InnCharge server we will use ITW VOICEMAIL as our example open Internet Explorer Enter an address of http itw voicemail inncharge Default aspx The follow web page will appear InnCharge IP About InnCharge IP Welcome to the InnCharge IP Web Interface Reports This website allows you to remotely access the reporting capabilities and perform certain setup operations of the InnCharge IP Call Accounting System Administration In order to use this interface you must first enter your Login ID and your Update Settings Password No user is logged in Please login login Password 7777 The same User Login information that is used vvith the application is valid here admin admin For front desk hotel users use a login of fd and a password of fd 33 InnCharge installation guide 10 22 08 For more information on the features of the web interface please refer to the Chapter 12 InnCharge Web Interface of the InnCharge User Manual STEP 10 Setting up the InnCharge Client optional Only four simulations connections are allowed Three items are necessary before proceeding with this task 1 The InnCharge server must have a static address assigned to it 2 The InnCharge server must be on the same network as the other workstations th
33. te f 20 ocal 0 00 0 00 0 00 Flat Rate 0 000 ntrastate 15 00 00 0 00 30 0 000 Interstate 72 00 0 00 0 00 30 0 000 Operator 4ssisted 0 00 0 00 0 00 Flat Rate 0 000 ree 0 00 0 00 0 00 30 Flat Rate 0 000 Alaska 75 00 0 00 0 00 30 WatH 0 000 awal 15 00 0 00 0 00 30 0 000 7 ni m m mm am mam 7 ux 30855 Type of Call linterstate f YAH Billing Flat Rate Billing Bubble Pricing P Sec IP Rate 1 0 000 AP Sec O AP Rate T 0 00 BP Start Sec BFP End Sec O BP Sec EP Rate 1 0 000 Markup 75 00 Markdown 96 0 00 Surcharge 0 00 Min Dur Sec a Percent Amount 000 x Percent f Amount s Percent Amount 0 00 x Percent Amount i Percent Amount ER Copy EZ paste EZ Paste From Print Ed Close select which TOC you want to modify This screen shows that for Interstate calls the system is using V amp H billing and a 75 markup with no surcharge The Min Dur Sec field is sec to 30 This is the grace period or timer for this type of call Adjust all other Call Category s to your pricing needs Click the Apply for each when done Listed below are the predefined settings for the Charge Mod 0 Default Guest Charge Grace Period Local 20 seconds Intrastate 30 seconds Interstate 30 seconds Operator Assisted 0 seconds Free 0 seconds Alaska 30 seconds Hawaii 30 seconds Canada 30 seconds Mexico 45 seconds Cari
34. the guest room in its database gl Setup Number Adminstration H EJ 402 hitel Default Property A 7 Managers Jame Rules 405 O Mitel O Default Property 5 1 General Administrative 404 O Mitel O Default Property A 1 General Administrative a meen 405 O O Mitel O Default Property A 1 General Administrative 406 O Mitel O Default Property 5 1 General Administrative 407 Mitel Default Property amp 1 General Administrative Update 408 O O Mitel O Default Property A 1 General Administrative 4019 O O Mitel O Default Property A 1 General Administrative X Delete 410 O Mitel O Default Property 5 1 General Administrative 101 101 O titel O Default Property E O Auto Sesign Stations Print 12 InnCharge installation guide 10 22 08 Two stations per Guest room room number does not match the first station As in the previous scenario you will need to add the same rules adding what the second extension will be If you let the system auto assign these second room stations you may be in danger of exceeding the number of stations the system is licensed for In addition some PMS systems rely on the call accounting application to send a hobic record based on the first extension even though the call was actually make from the second Creating these rules will properly associate this second room station with the first From the Setup Number Administra
35. tion form click on the Rules button Then click the Insert button to make the fields accessible Using our previous example the second room station will be 1000 lower than the first station room 101 1 station 7101 2 station 6101 Rules for Number Administration E3 Starts With Replace wi other Starts VU PEx Mame Property Mame If Station Number Starts with Replace With for Room Number Other Starts With Station Number 151 PEX Mame fo Mitel z Property Mame fo Default Property I EA Cancel Ed Close Click Apply when done The new rule will be inserted Based on your numbering plan continue to add more rules as needed for the other floors Now when a call is made from the second room station 6101 the system will know how to properly reference it to the first station and the guest room in its database InnCharge installation guide 10 22 08 a Setup Number Adminstration 402 O Mitel Default Property A 7 Managers Ja Rules 403 O Miitel O Default Property A 1 General Administrative 404 O Miitel O Default Property A 1 General Administrative seri 405 O Mitel O Default Property A 1 General Administrative 406 O Mitel O Default Property A 1 General Administrative 407 hitel Default Property A 1 General Administrative 4 Update 406 O Mitel O Default Property 1 General Administrative 409 O hte O
36. ult Property 406 O hitel O Default Property AUuto 4 sign Stations 409 410 Insert a I A L gt O Mitel Detaut Property 4 Suto A sign Stations O Mitel Default Property D Suto Sssigqn Stations InnCharge installation guide 10 22 08 Once they are all highlighted click the Assign Dept button In this example we will choose General Administrative Click OK InnCharge IP Result Station assigned to department The changes are displayed as shown below SE Setup Number Adminstration 402 O Miitel O Default Property T Managers James Rules 403 O Miitel O Default Property 404 O Mitel O Default Property 405 O Miitel O Default Property 406 O Miitel O Default Property 407 O Mitel O Default Property 408 O Mitel O Default Property 404 O Mitel O Default Property 410 O Miitel O Default Property 1 General Administrative 1 General Administrative 1 General Administrative 1 General Administrative 1 General Administrative 1 General Administrative 1 General Administrative 1 General Administrative STEP 4 Prepare to program Guest stations Before proceeding with this step gather the following information e Complete room numbering plan e What is the room number vs the actual station number example Guest room 101 is actually station 710
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