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User Manual - BrandsMart USA

1. Event ApaDitner 5 Satondr 100 Senai gt i Record Area Dep System __ Information Read Record Day to Seconds 10 300 i Gand EMail a Snapthot PICTURE 3 11 The operation and setup of these event monitoring is identical to that on the NVR itself See Section 3 7 of the User Manual for full explanations MOTION DETECTION Clicking on Setup next to Working Period will open up a schedule allowing you to set the periods when the camera will actively detect motion events You can set six periods each day for the camera to be on alert using the start and stop times at the bottom Click Save to preserve your changes and they will appear on the schedule when you next open the window SPP PICTURE 3 12 You can enable a motion alert to trigger several one or more events video recording e mail alerts and snapshot images Videos and snapshots are sent to an FIP site which must be set up by the user Some camera models allow the insertion of a Micro SD flash memory chip which can be used to store these images onboard the camera for retrieval using the PSS software Video recording is controlled by the Recording Schedule see following pages which overrides the settings here If the camera is set to record on motion detection those recordings will only take place during the time period s configured in the Recording Schedule 55 Anti Dither is the amount of time that the camera will delay before be
2. NVR Status Shows the status of the NVR the hard drive and the field mi cameras You can also add other types of PICTURE 4 9 devices such as a network backup storage drive using this window Leave Login Type at its default Network Type TCP setting You can return to this window to update your passwords add or remove other devices and make network access changes if need be A prompt will pop up at the bottom right of the screen to indicate that the camera has been added to the program PICTURE 4 10 66 67 68 Step 4 The camera will now appear in the Device List at the top of the Tool Bar Click on the device name to expand the listing and you can add cameras STEP 5 Choose the screen view format you wish to use and then click on the segment of the screen where you want to place the first camera Then click on the camera number in the Device List to add that camera Repeat by selecting a new area The area highlighted in green is the current camera view Clicking on a camera icon while a camera view is highlighted will replace that view with the channel you just selected Device List L Di i F IP Camera VD l SNYD PICTURE 4 12 REAL TIME MONITOR Live monitoring and recorded video playback takes place in the Real Time Monitor section of the window The number of screens being viewed at once is set with the Image View Options at the bottom of the screen described below but at any time yo
3. screen for the program If you are connecting See WER SERVICE locally the default video stream will be the z larger Main Stream Selecting WAN from the Viman sion choices in the Login window will default to a the lower bandwidth Sub Stream You can oe choose to switch between either stream once you have connected using the tabs EN above and to the left of the video display PICTURE 3 1 I The amount of activity on the network s can affect the streaming rate from the camera to your computer or mobile device 3 1 LIVE VIEW When you have logged in you will see a live view from that camera Live View is the default mode for the Web Service program TCP is the default protocol Use of the Multicast protocol for streaming requires it to be set up in your router PICTURE 3 2 The main function of the Live View window is of course to display the video stream from the camera There are additional settings available from the tabs located to the upper right of the video image The operations of these will be covered on the following pages 48 FUNCTION BUTTONS PC ONLY PC users have three functions that can be performed while in Live View and the buttons for these are located immediately below the tabs in the upper right Digital Zoom After clicking this button click Digital Snapshot Local and drag on a section of the video image to Zoom Record enlarge it PICTURE 3 3 Snapshot Clicking this will take a
4. Additionally you may choose to record larger main stream of video or the smaller and lower quality sub stream 58 3 6 SYSTEM This submenu is where the user can make changes to the camera itself including setting local time configuring user accounts upgrade the firmware and reset all values to their default settings GENERAL You can change the camera s device name here which will make it easier to pick out in the Remote Device menu when adding it to your NVR See Camera betana fa Draca bam COT0OZE Large Englah Eveni Record Video Stand Tae Altri Looe Enable Lean Tired information PICTURE 3 19 English is the only language currently available and you can choose the video standard NTSC North America and most of South America or PAL Europe but this won t generally make a difference when monitoring the camera through the Web Service program or the NVR Account Lock Enable is disabled by default Enabling this feature will lock the camera from remote access either by the NVR or through the Web Service app if the wrong user names or passwords are entered the selected number of times If the camera is locked out it will need to be physically reset using the Reset button on or in the camera depending on model DATE amp TIME The date and time can be set locally for the camera and it can synchronize with a time server and keep track of Daylight Savings Time just like the
5. Q See releases firmware updates from time to time to address known issues to address specific issues or to add functionality You can download the firmware update file to the computer you are using to access the camera and then use the Browse button to navigate to the file before clicking on Upgrade 60 INFORMATION This window shows both the current version of the sofware along with the camera s serial number in addition to an event log that the camera maintains faite TI ET Je U E H Pai MORI Eg Liaj e MIA de ee H TE PICTURE 3 22 Clicking on an event will bring up detailed information in the bottom window including the nature of the event You can back up the logs to your computer or clear the log file 61 ALARM The Alarm window contains a log of all events which can be searched by selecting the Alarm Type of interest PICTURE 3 23 You can also have the camera alert you of any events that occur while you re monitoring it Select an audio file from your computer to serve as the alarm tone LOGOUT Clicking this tab will log you out of the camera and return you to the Login window 62 4 1 INSTALLING PSS Unlike Web Service which is a self installing application that runs in the web browser Pro Surveillance Software is a stand alone program that needs to be installed onto a computer This software is included on the disk that comes with your camera PC users can install the software directly from the inte
6. UPnP Universal Plug n Play Bonjour 3 4 Event Motion Detection Video Masking Disconnection IP Conflict 3 5 Record Record shedule Snapshot schedule File destination path Record control 3 6 System General Date amp time Account Default Import export Auto maintain Upgrade Information Alarm Logout 4 PRO SURVEILLANCE SOFTWARE 4 1 Installing PSS Installing PSS on a PC Installing PSS on a Mac 4 2 Using Pro Surveillance Software PSS Connecting to the camera Real time monitor Image view options Window controls Tool bar Function buttons Contents continued on next page 52 52 52 53 53 53 54 54 54 55 55 56 56 56 57 57 57 58 58 59 59 59 60 60 60 60 60 61 62 62 63 63 63 64 65 67 69 70 71 72 75 5 MOBILE SURVEILLANCE 5 1 iPhone and iPad 5 2 Android 5 3 BlackBerry 5 4 Symbian 5 5 Windows Mobile Q SEE PRODUCT WARRANTY Questions or Comments Contact Us 78 78 83 87 90 93 95 95 QCN7001B 7 PICTURE 1 1 IMM Texas Instruments DaVinci high performance DSP LINUX System Resources Supports simultaneous real time network local record and remote operation User Interface Remote operation through Web Service and PSS 1 3 1 3 Megapixel Aptina CMOS 6mm 30 LED 100 1280 x 960 Electrical Day Night gt 5008 0 1LUX F1 2 color 0 05LUX F1 2 b w Manual Auto White Balance Manual Auto Exposure Mode Manual Auto NTSC 1 3 1 10000 C
7. NVR The SyncPC button will set the time to that of the computer which you are using to access it Keep in mind that settings on the NVR can override this and synchronize the time with itself as described in Section 4 3 of the i User Manual PICTURE 3 20 59 ACCOUNT This window shows all the available user accounts There are three pre configured accounts available with different authority levels The admin account has full privileges to view or change the camera s settings while the 666666 user account can only view the camera s live feed The Authority List at the bottom of the window shows what each account may do with the camera are eS aem mai coe i PICTURE 3 21 You may edit add or delete accounts with the exception of the admin account It is strongly recommended that you change the passwords from their default settings A maliscious user would have to discover the camera s IP address in order to access it in the first place but changing the password prevents unauthorized tampering DEFAULT Clicking this button will reset everything to the factory default settings IMPORT EXPORT You can back up your camera s configuration settings onto a computer to later import back into the camera if needed AUTO MAINTAIN This allows you to have the camera reboot on schedule to improve performance much like a computer You can set the time and day of the week when this reboot will take place UPGRADE
8. STEP 2 Upon launch the program will display its main menu To view your camera you will need to add it using the Device Manager option STEP 3 A connection to our Demonstration system is already pre loaded on the application You can remove this from your list at any time but it offers an easy option to get the feel of how to use the program STEP 4 Click on Add to begin the process of configuring QC View to access your camera Home Flagl fma ora Playteack Canoe Manager Even Lisi a a Larne Laney Push Config CHa eri PICTURE 5 2 tira Device Mller EST G See Ge Deena PICTURE 5 3 79 80 STEP 5 You will need to enter certain details in order to access your camera You will most likely want to set up two methods to connect to your system one for when you re on the same network ie within the same building as the camera and able to Port 37777 connect wirelessly to your network as well as one for times when you re away and will be accessing using the Internet IP address Liu Piles DVR Title This should be a descriptive name such as Camera Local or Camera Internet to help you utilize the proper connection method PICTURE 5 4 Server Enter the LAN or Internet IP address as appropriate If you set up a domain name with MyQ see com then you can enter that name for Internet connections Port 37777 User Name admin by default or use whatever use
9. USER REGISTRATION EMAIL ADDRESS PASSWORD PASSWORD CONFIRM FIRST NAME LAST NAME SECURITY My first phone number w QUESTION ANSWER CONFRIM 1244995 YOU RE HUMAN New Captcha Enter the text you see above PICTURE 2 60 STEP 3 In your camera click on the Network tab on the far left of the window STEP 4 Click on the DDNS option STEP 5 Check the Enable box and select MyQ See com in the DDNS server pull down Menu STEP 6 Enter your account information including the user name and password that you used when creating your domain name PICTURE 2 61 STEP 7 Click the Save button to preserve your settings 47 The Web Service app allows you to access your camera with only a web browser You connect with the camera by entering its address into the browser just like any other web page As was explained in the previous chapter if you are on the same network as the camera then enter the local IP address shown in ConfigTool into a browser address window When connecting to the camera from outside of its local network you ll either use the Internet IP address obtained from CanYouSeeMe in Section 2 3 or the address you created using DDNS in Section 2 6 No matter whether you re accessing the camera locally or remotely the operation will remain the same You will not be able to access a camera directly connected to your NVR using the Web Service application Accessing the camera will bring up the login
10. asked to download an ActiveX plug in from Q See International Ltd Firefox and Chrome users may be asked to allow QuickTime to run In these cases you should allow the required plugins to operate In some cases you will be returned to the log in screen after the plugin has loaded This is normal Although ConfigTool is Windows only the Web Service browser program will operate on Macintosh computers as well To access your camera without ConfigTool simply enter the camera s local IP address into the browser window on a computer located on the same network After you log in you should see live video from your camera This confirms that your connection and camera are operating optimally You may also use the Web Service program to access your camera separately from your NVR The camera can also be accessed through the PSS software included on the CD These are both covered in the next chapters PICTURE 2 22 Once you have confirmed that you can access your camera on a local network and if you wish to access it from over the Internet you will need to confirm that the camera s ports have been opened as well as obtain the camera s Internet IP address If you are unable to see video from your camera you should check all connections and ensure that your computer software is operating properly You may also wish to try to connect using a different browser or computer if the problem persists Instructions for opening ports and troublesho
11. available in the Record Setting menu which was covered in Section 2 2 However these settings only apply to the camera and not the NVR If the Internet connection is poor either at the camera s location or with the monitoring PC or device then the settings can be lowered to improve the video transfer For example a bitrate of 4096 requires an upload speed of 4mbps The Snapshot tab allows you to set the resolution quality and frequency of snapshots captured by the camera These are separate maza tca from the snapshots captured by the NVR tt Z using this camera S AT L You can change the camera s name create PICTURE 3 6 a privacy mask and enable disable the on screen display of the camera s name and time in the Overlay tab Your NVR is configured not to display the channel title info on its screen but you may change that setting in the Overlay setting within the Record Setting menu see Section 4 3 of the User Manual You may set up to four masked areas in the camera s display These are separate from those made in your system and cannot be overriden by the masks made in the NVR PICTURE 3 7 Path allows you to select the location on your PC s hard drive where video and snapshots will be saved when the appropriate icon is selected in Live View 51 3 3 NETWORK The settings available in this menu govern how the camera connects to the outside world Many of these features are exactly like the same functions
12. device may be deleted from the list by checking the box next to 7 Removable it and clicking on the Delete button below IMPORTANT To avoid connection issues you should not change the information within the Edit window unless you have first made those changes Device The connected device is operating normally to the remote device itself Status OK Cancel Device There is an issue with the connected device that is preventing it from operating normally Error y The lower portion of the window shows all devices currently connected to your NVR If all of your channels are occupied you will need to delete one of the connected devices from this list by selecting the check box next to it and clicking delete Items with a gray X are directly connected to your NVR and may only be removed by physically disconnecting them from your system Clicking on IP Search under the upper portion of the window will generate a list of all devices that the NVR was able to locate both directly connected as well as connected to the same network as your system Items showing a short IP address beginning with 10 are cameras directly connected to the NVR and who s IP addresses were assigned by the NVR itself Care should be taken that you do not attempt to connect a device that is already connected to the system as it will create a duplicate video feed and could cause connectivity issues Clicking on the IP Search button will create a list of
13. from another network as well you will need to obtain the Domain Name System DNS from your router and enter it into your camera to enable the camera to send out e mail alerts Optionally you will also want to set up a Dynamic Domain Name Service DDNS to creatr an easy to use web address that you can use in place of the string of numbers making up the IP address when logging into the camera STEP 6 Uncheck the box next to Use User Account Control UAC to help Entering these settings may be made within the Web Service or PSS software running on a protect your computer computer connected to the same router as the camera The method for obtaining the DNS is identical for either program Both of these programs will be covered in full in their respective chapters following this one However it is generally easier to make the settings in Web Service later accessing the camera using PSS since these settings must be made on a STEP 7 You will then be asked to restart computer connected to the same router as the camera your computer for the change to take effect OBTAINING DNS INFO MACINTOSH AND PC USERS STEP 1 On a computer connected to Browser Windows Internet Explorer the same router as your camera Windows 7 a aac open a web browser and enter the lt gt v http 10 6 196 6 STEP 1 Open up the Start Menu Gateway Router s IP address into accessible by clicking on the Ti Microsoft Office Outlook 2
14. it 90 Installations 4 55 am ot o v Q App mgr Audiostream Debug Agent 2B Bilingual Di DMSS 1155 netsdktest nodilSocket testsocket testsocket Webclient Options Open Back PICTURE 5 21 STEP 5 Enter the following details Address Enter the Server IP your public IP Port 37777 User ID admin by default or use whatever user ID that you set in the camera Password admin by default or whatever password you set in the camera STEP 6 Once you ve entered the information and then the Login button you ll be connected to your camera and can chose which channel to view Your camera will only display one channel as available Server IP iii 7 4 42 Server Port BAGS User Mame Password login PICTURE 5 22 Device Channel 1 rr L FFT T Channel 2 PICTURE 5 23 91 92 oMSS 140 Kbys 10F s STEP 7 Once you ve selected your camera it will display along with a list of selections Camera Go back to the camera selection window PTZ Display Hide PTZ controls This is not functional with your camera Full Switch to full screen display no controls Clicking on the phone s scroll ball will return the display to normal Video Go to Video Monitor Interface AVi deom Cameray METZ REGIA PICTURE 5 24 5 5 WINDOWS MOBILE Your QC Series IP camera can be configured to be remotely monitered by a phone running the Windows Mobile o
15. may be accessible from the moment you connect it to the network To test this once you have connected the IP camera to a network you will need to run the ConfigTool software on a computer connected to the same router This Windows software is located in the Software folder on the CD that came with your system Macintosh computer users will need to use the Search Device function within the Device Manage window in PSS to locate the camera PSS is covered in Chapter 4 When ConfigTool launches it will produce a list of all QC Series IP cameras that are connected to the same network This will confirm that your camera has been successfully added to your network To ensure that the camera and the connection are operating properly right click on the camera s name in the list A pop up window saying Open Device Web will open Click on it to open a browser window When the browser window has opened you will be presented with a login screen for the Q See Web Service Since you re on the same network as the camera you will want to select LAN from the options at the bottom of the screen PICTURE 2 19 Lai fea r PICTURE 2 21 27 The default username and password are admin and admin It is recommended for security reasons that you change the password before you add the device to your NVR See Section 3 6 for instructions on modifying the password on your camera Internet Explorer users may be
16. on the NVR TCP IP Like your NVR and every other divice connected to your network router the IP camera has an Internet Protocol or IP address As a general rule this should not be changed in order to avoid future connection problems However if you wish to establish a static IP address it is done here Camera TEPAP Network Has Mame Etheme Cana Mowe IPC Hire DEFAULT Sic DHCP MAS Adora E F Yorgi T E al iP Addresi Sutin masi Cela Gateway Event Predett d DHS Dani z ta a i Record z Alternate DHS Sarei a a j 6 System information T Enable AR Ping to se P paies teate Detaun Renean sae PICTURE 3 8 STATIC IP ADDRESS All routers currently on the market have DHCP functionality This means that the router will assign a newly connected network device a random IP address that is not currently in use by another device on your internal network If this feature is enabled in the router as well as selected within this window the camera will automatically receive an IP address The reason for converting to a static IP address is to ensure that the camera s IP address stays unchanged in case of a power loss by the router With the exception of 2Wire brand routers when a router or networked device reboots due to a power loss or other issue the addresses will change and the port forwarding configuration will no longer work For that reason unless you have a 2Wire router we reco
17. separate pop up window Configuration This last button has two features Password Change and Options Password Change allows you to change your user password Clicking on Options opens a new window In this window you can set the save path for ui ee locally recorded files and images rules for sie mer seen need pren ren how they are named and attributes for how PSS operates on your computer PICTURE 4 28 76 Device Health Status This displays the status of connected devices including NVRs and cameras but also the NVR s hard drive Double clicking on this window will open the Alarm Record Cryerseas 16 PICTURE 4 29 Item Name Description ee Shows the device name and number of channels Hard Drive Status Shows whether the hard drive is functioning i is damaged or missing xa Hard Drive Capacity Shows how full the hard drive is Encoder Decoder Indicates problems with encoding decoding of the audio stream if any 6 Camera Status Green indicates camera is recording Da Alarm Status Red indicates an alarm E External Alarm Blue indicates an external alarm TI In addition to remotely monitoring your phone over the Internet or a local network you can view live feeds and recorded events on your iPhone iPad Android mobile device Symbian Windows Mobile or BlackBerry smartphone using free software Before you can access your DVR via a smartphone you must have completed Port Forwarding fo
18. the Device List You can bring up the device list by tapping on its icon on the righ of the screen or by double tapping in an empty video display Even though a multi channel display will have more than one space for video available the camera can only provide one video stream The green surround around your camera s view indicates that it is the active channel and any actions performed using the buttons on the left of the screen will affect that channel Real time Monitor This window is where you will view the feeds from your cameras Play Back You cannot use this function with a camera Snapshot saves to Local Files Device list Favorites groups of channels Close Channel Audio requires audio enabled camera PTZ Controls 119 581 Camera Passi PICTURE 5 13 85 Alarm Push This window provides you a check list allowing you to indicate which cameras will alert you based on motion detection camera masking or a local alarm triggered at the DVR itself When Alarm Push is activated you will receive alerts on your mobile device even when you re not currently in the program You can click on an alert and it will take you directly to video playback of the incident that triggered the alert Favorites This feature isn t applicable as there is only one possible channel configuration from your camera Local Files Snapshots captured from the Real time Monitor are stored here Config This operation does n
19. with passwords and other safeguards these do not pose a threat to the security of the network If your network s router has the UPnP feature turned on it and the camera should discover each other on the network in less than a minute Ports 85 and 37777 will be forwarded to the camera s local network IP address allowing it to communicate with the Internet The former allows you to control the camera while the latter port is used by the camera for the video stream However some brands of routers such as the 2Wire used by AT amp T for it s Uverse service do not include this feature In this case the ports will need to be manually forwarded using one of the methods described on the next few pages You will only need to use one of these methods which are the same if you are using a Macintosh or Windows PC If you are still unable to connect your NVR to the Internet using any of these procedures the likely cause is the presence of multiple routers on your network Solutions to overcome that situation are presented at the end of this section Regardless of the method you use you will need to get your router s Public Internet IP and Gateway addresses in order to log into the router and eventually connect to the camera Option 1 UPnP Check your router s manual to confirm the presence of the UPnP feature You may need to log into your router to turn it on There are legitimate reasons to disable UPnP but you may wish
20. 007 the browser window s address bar to PICTURE 2 53 Windows icon in the lower left of your O stia Devices and Printers access your router screen Default Programs A iTunes Gi Adobe Acrobat gt All Programs Help and Support STEP 2 Type uac into the search bar and hit ENTER The User Account Shut down gt Control will open or you will be offered e Browser Windows Internet Explorer 0 http 81 919 622 24 iena STEP 2 Locate your router s status o Router j PICTURE 2 51 window may also be named Lai i Hu EGR SETTINGS STATUS Information or Info it will list the smo a DNS number You will only need to TIT SI i l ee I All of your Internet and network connection details lt STEP 3 Move slider to lowest setting use the primary set of numbers STATISTICS z sed Ea ip INTERNET SESSIONS and Dress OK a 2 3 ee PES ee ee ee uJ write It down for later USE ROUTING MAC Address 00 24 01 77 f9 00 7 x N IP Address 81 919 622 249 WIRELESS Subnet Mask 255 255 255 0 No a a 21901064 A mnj 7 F E ii dveneed DNS Disabled ieri PICTURE 2 54 a a I PICTURE 2 52 42 43 MACINTOSH COMPUTERS ENTERING THE DNS INFORMATION INTO THE CAMERA In addition to retrieving the DNS info from the router Macintosh users can get it from the computer s Network window STEP 1 Open another browser window and enter the camera s Loca
21. 92 168 0 1 Possible 2nd Router 192 168 1 1 Routers Found 2 wan Pc inTech com PICTURE 2 35 STEP 6 If there is only one router detected and you are using UPnP then you will need to turn off that setting and attempt to connect using DMZ as described in Section 1 2 Opening Ports If you are using DMZ check to make sure that the UPnP option is turned off If Multiple Routers are Detected If there are multiple routers you will see a display similar to Picture 2 36 If so it may be preferable to connect your MEELTE NVR and computer to the router that connects directly to the Internet However this is not always possible depending upon your particular situation PICTURE 2 36 In this case you will need to proceed with the next section and set up DMZ in the second router to allow communications to pass through it from the first If only one router is detected you will need to consult your router s manual 36 Setting Up DMZ in Router 2 STEP 1 Login into Router 1 by putting the IP of Router 1 into the Internet Explorer browser as in the example shown in Picture 2 37 where the IP address of Router 1 is 192 168 0 1 STEP 2 Find the status page on the router settings that shows the WAN Internet IP address and write it down this WAN IP address STEP 3 Log into the Router 2 by putting the IP of Router 2 into the Internet Explorer browser as in example Possible ist Router 192 168 0 1 shown in Picture 2 37 w
22. F ALL T Li esa fat DAC LAT cine st E Yapin ia F ihyk iTe ai iE S d Diefaui Gita Preteced DNS Gerar a a i PICTURE 2 32 Right click on the camera to open it in the Web Service browser program and proceed as described in the next chapter 34 MULTIPLE ROUTERS ON THE NETWORK If you have tried the previous methods and are still unable to connect to your camera from outside of the local network it is possible that there may be more than one router between your camera and the Internet Having more than one router between the camera and the Internet will block communication to and from your device The simplest remedy is to connect the camera to the router that directly connects to the Internet To find out the number of routers on your network you will need to download a FREE router detection program STEP 1 Go to http www pcwintech es com shanes toolbox G 800 sc femotescan E iii i laiia E nam STEP 2 Click on Detect Multiple Routers to begin the download A rnan Bah aa CTE aa PICTURE 2 33 STEP 3 Unzip the application to install it STEP 4 Click on the detect _ routers a Librari jt Seer application to run it aa Libraries de detect_routers I detect_routers Documents PICTURE 2 34 35 STEP 5 Click on CHECK NOW to ra x detect how many Routers are in the Detect Multiple Routers network Number Of Routers Detected Possible 1st Router 1
23. NS server information will be eo shown Write this down for use in the next section its status reads Connected E i pei i era Bm PICTURE 2 57 44 45 STEP 3 Once the camera has opened the TCP IP option STEP 4 Enter the DNS number camera TEPP Network Hos Mame Click on the Network tab on the left and then on IPC Emame Can Wire DEFAULT Loge Sic DHCP MAC Adargee IP Verge rid PaAddresi Gute mast Event Deliu Gale Record Preiera DNS Sere G s i H System Alternate DNS Seri a information T Enatle APY Ping lo se IP paies seta cate ot ci PICTURE 2 59 STEP 5 Click Save 46 2 6 DYNAMIC DOMAIN NAME SERVICE DDNS This is an optional step which allows you to take advantage of Dynamic Domain Name Service or DDNS Not to be confused with DNS above DDNS allows you to enter a conventional web address when remotely logging into your Camera from outside of your network It also allows you to avoid having to repeat Sections 2 3 when if your ISP reassigns IP addresses Q See offers DDNS service for free at www MyQ See com and your IP camera is configured to accept account information from that site STEP 1 Open a browser window and go to www MyQ See com STEP 2 Register with the website and follow the instructions for creating a domain name The website will display your pubic IP address and your domain name which will look like this http example myq See com NEW
24. SCC simplicity quality technology User Manual H 264 NETWORK VIDEO RECORDERS Ja ri AA lh A 5 1 ory Van H D Re A vey Of di rYV TN xt n S varlaoie Ula N A MOR otic DI z QSee Thank You for Choosing a Q See Product All of our products are backed by a conditional service warranty covering all hardware for 12 months from the date of purchase Additionally our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase Permanent upgrading service is provided for the software and is available at www Q See com Be certain to make the most of your warranty by completing the registration form online In addition to warranty and technical support benefits you ll receive notifications of product updates along with free downloadable firmware updates for your NVR Register today at www Q See com Please see the back of this manual for exclusions This manual is written for the QCN7001B QCN7002D QCN8001B and QCN8002D IP Cameras and was accurate at the time it was completed However because of our ongoing effort to constantly improve our products and the different capabilities of the three models additional features and functions may have been added since that time and on screen displays may change We encourage you to visit our website at www Q see com to check for the latest firmware updates and product announcements This manual covers the setu
25. able leading from the camera Under most conditions power is delivered to the camera through this cable when it is connected to a POE block Regardless of how it is connected to the NVR it is best to use a continuous length of cable whenever possible rather than multiple short segments as each intervening connection could result in a small loss of power and signal The following directions are for connecting your IP camera s to one of Q See s QC Series NVRs with a built in POE block of powered Ethernet ports If you are using another brand of NVR please consult that system s user manual STEP 1 Connect one of the long Ethernet cables to the socket on the wire leading from the camera PICTURE 2 1 STEP 2 Plug the other end of the Ethernet cable into any of the Power over Ethernet PoE ports on the back of the NVR or into a stand alone POE block In the latter cases the camera will also need to be connected to a network STEP 3 Repeat for additional cameras PICTURE 2 2 17 Using the Power Over Ethernet Block Your NVR s POE block will power up to four cameras while receiving their video signals This is the primary and preferred method to connect cameras to your NVR This feature cannot be expanded through use of a network switch These ports are also not to be used to connect the NVR to a network router When an IP camera is connected to the NVR through the POE port it will receive power immediately but the
26. all remote devices that the NVR was able to detect You may limit this search to only IP cameras by selecting IPC in the Filter pull down Items being accessed by your NVR over the Internet will not appear in the list at the top of the window They must be added manually See below If you have an available channel you may add a device by selecting the check box next to it and then clicking Add Please note that if you changed the default user name and password for your camera s in the Web Service application as described in Chapter 3 you will need to use the the Manual Add feature instead 22 23 2 3 CONNECTING YOUR CAMERA TO A REMOTE NETWORK As was mentioned in the previous section cameras connected to the same network router as the NVR can be discovered by that system and added Cameras on a different network require additional steps to be connected to an NVR and these same steps are needed if one is going to be accessing the camera only using a computer or mobile device First and foremost you will need to physically connect your camera to a router This router can be part of an existing network of computers or it can be the router modem supplied by your Internet Service Provider ISP to connect you to the Internet This connection will be made by plugging the other end of the Ethernet cable that you connected to the camera into a router or into an Ethernet port that connects to a router You cannot connect the camera to the Internet
27. and password Pee eee ee within the Edit window Failing to change these in this window will result in an on screen 4 196 219 8 50 4000 Private ai Ere message about incorrect password and may lock you out of the IP camera for a period of 30 BRR minutes in the case of QC Series cameras other brands may vary channel Edit Delete Status IP Address Port Device ID O 1 196 610 6 46 37777 O x do ui ale n n It is important that you do not remove the E 3 x 10 1 1 68 Port 4 TC2FW25600095 D4 x 10 1 1 65 Port1 YZC20C061966 device you are making the changes Upon 4 Il gt Delete Manual Add from the list of connected devices before REA editing the information in the Edit window If REMOTE DEVICE IP Address Port Device ID Manufacturer Type 4 O Manufacturer Private you later remove the device from the list and IP Sear IP Address IPC myq see com mi A 32555 PICTURE 2 10 wish to reconnect you will need to do so pee De i channel using the Manual Add feature as described Password 06000 b Remote Channel 1 a AAN Decoder Buffer 280 SA E E pein Similarly if you already know the IP address Save Cancel Q Editable You may edit the settings on this device by double clicking on it and port of the camera you can use the Bee com RENARE Manual Add feature This device is connected directly to the NVR and must be physical dA Cannot y Si PNY y PICTURE 2 11 Delete unplugged to be removed from this list This
28. attachments SSL Enable The system supports SSL encryption when this is enabled Interval This adjusts the amount of time that will pass before the NVR sends out another e mail The interval can be set from O seconds to ten hours 8600 seconds If you are getting too many e mails you may wish to increase the length of the interval Using this feature also helps prevent overloading your outgoing e mail server UPNP UNIVERSAL PLUG N PLAY As described in Section 2 4 UPnP allows networked devices to communicate with each other UPnP like DHCP allows the router to assign the camera an IP address on its network and will automatically forward the ports for outside communication In addition to the HTTP port 85 and TCP port 37777 communications protocols UDP and RTSP allow the camera to stream data and communicate with other devices BONJOUR Bonjour is Apple Inc s version of UPnP to enable easy network connectivity 54 3 4 EVENT Like your NVR your IP camera can detect motion events and when it is being blocked or masked You can configure these features on your camera in the same manner as on your NVR and alerts can be e mailed and or alarms triggered Using these features on the IP Camera would not interfere with the operations on the NVR and some users prefer the duplication of event detection as a backup in case the NVR is affected Camera Motion Detect Video Masking Network Li Enabbe Working Pened Setup
29. ble hard drive There are both free and commercial sources for FTP hosting available through the web Some camera models allow the installation of a Micro SD card within the camera Due to the nature of security cameras these chips are not easily accessible once the camera has been installed but the files may be retrieved using the PSS software If you are using a camera with an installed Micro SD card an extra tab not shown will appear allowing you to make additional configurations PICTURE 3 16 Both recorded video and snapshots can be saved to the FTP site You can allow all types of events to be saved or choose only Timer Scheduled recordings Motion Detection or Alarm events to be saved to the FTP Use the FTP tab to direct the camera where to save the files You will also need to enter the user name and password that you normally use when you log into the site yourself or you can create a specific user account for this camera The Remote Directory is the folder into which the files will be saved Erana Laram F H i t MEP HETE Vine Baresi Plier Bem se diet be Csempe RECORD CONTROL This tab allows you to set the maximum length of the recorded video along with amount of pre event video is added to the file Like the NVR you can have the camera overwrite old files when the storage area is exceeded or it can stop recording until the files are manually deleted PICTURE 3 18
30. ble this feature and manually assign IP addresses to the devices on their network The first step in resolving a connectivity issue is to ensure that DHCP is active on your router You will need to consult your router s manual for information on where this feature is located If you have disabled DHCP and prefer to manually assign IP addresses to your network devices you may do so using the ConfigTool software If you do not know the correct IP information you can use the Windows IPCONFIG command shown in Section 2 3 to obtain the needed information Double click on the desired device to open the camera s Login window within Config Tool to open the IP Address Modification window Enter the IP address default gateway and subnet mask Click OK to save and you will see the information update in the Device List Right click on the camera to open it in the Web Service browser program and proceed as described in Section 4 2 above Alternately you may wish to turn on DHCP in your router long enough to allow the camera to obtain an IP address which you can then change to Static in the Web Service s Network TCP IP window Enter the information into the proper fields in Config Tool s IP Address Modification window Click OK to save and you will see the information update in the Device List Foy mu Bi PE ii ei iii CICERO ni ats eh ee ft aes da PICTURE 2 31 TEPIP Hosl irme PE Ear Conti Sin DE
31. ccess your camera You will most likely want to set up two methods to connect to your system one for when you re on the same network ie within the same building as the camera and able to connect wirelessly to your network as well as one for times when you re away and will be accessing using the Internet IP address DVR Title This should be a descriptive name such as Camera Local or Camera Internet to help you utilize the proper connection method Server Enter the LAN or Internet IP address as appropriate If you set up a domain name with MyQ see com then you can enter that name for Internet connections Port 37777 User ID admin by default or use whatever user ID that you set in the camera Password admin by default or whatever password you set in the camera Max Channel This will be 1 DVR Title Server Port Device Manager Demo Site PICTURE 5 11 User Madre Password MaxChannel 16 PICTURE 5 12 OPERATION Once you have selected the device you wish to monitor you will be able to observe live video from the camera You may capture still images from the video by pushing the Snapshot button The Main menu gives you access to all of the functions of QC View Touching the device s Return button whether on screen or on a keypad while in one window will return you back to this menu Initially you will need to turn on your camera s display individually from
32. ching the camera s receptors This allows the user to compensate for areas that are excessively lit resulting in overexposed images that have some detail areas blown out On a traditional camera this feature would be controlled by opening or closing the camera s iris On an IP camera this is controlled electronically You can lock the exposure level to a specific setting by selecting Manual and adjusting it from the pull down menu Scene Mode This allows the camera to compensate for sunlight versus moon light This is done by adjusting the red and blue light levels This can be done automatically or is fully customizable by the user The mode can also be disabled or set to permanently utilize only a single mode 50 VIDEO The Video sub menu contains four tabs controlling how video is streamed from the NVR the camera s built in snapshot feature on screen displays and on PCs the file path to save locally recorded video and snapshots Varta t Caris Ce ene Tae Co em al Ewant Cae Gas opa pati ji Pee Uta si es r Hecere Deviate ita In Dil Bs ia EE TH types i Has uLEin Gi aaa lia F pel F FRSA ren diet ey pa Awe Tie N i Da Sia Tera Aia ui Mpima E fe SoS gba fe wr ei 4 7 in Bas IJA Hrer y el H e ud EE jel Frere FAET l CE Fa ie am Fae 4 eel Dart ge i di fi Vira ini ad Tg enie Flea Lana GELLEG Lr The settings available within the Video tab are similar to the options
33. ction 2 3 You will need to follow the instructions in that chapter in order to obtain an IP address for any cameras that will be accessed over the Internet Once you have connected your cameras to a router you can connect to them using the Remote Device window MAIN MENU This window can be reached by clicking on RON g the Remote Device icon in the Main menu ra NEO SETTING REMOTE DEVICJ PANDAYAN 04 D BACKUP A ly Sal Fe SHUTDOWN PICTURE 2 8 0r through the Shortcut menu by right clicking on the screen and selecting Remote Pan Tilt Zoom Device Color Setting Search 21 When the window opens you will be presented with a list of all conneced devices in the Edit lower portion This section marked Device Added indicates the status of each device along Double clicking on a device in the Device Added portion of the window will display with other information about it information regarding the connected remote device Making any changes within this window will not change anything on the camera or remote device itself To make those changes you REMOTE DEVICE will need to access the camera or other remote device such as a DVR directly or through IP Address Port BY e B Manufacturer Type one of the remote methods described in the Remote Monitoring Guide 10 1 1 65 Port1 YZC20C061966 Private 10 1 1 67 Port2 YZCAU192012 Private Once you have made those changes you will need to update the user name
34. cts with a conditional service warranty covering all hardware for 12 months from the date of purchase Additionally our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase Permanent upgrading service is provided for the software Calculator ActiveSync amp Ei Download Excel Mobile Agen DMS t File Explorer Notes Pictures amp Videos vw a Pocket MSN PowerPoint Search Mobile Liability Exclusions Any product malfunction or abnormalities in operation or damage caused by the following reasons are not within the free service scope of our company 1 Equipment damage caused by improper operation 2 Improper equipment operation environment and conditions e g improper power PICTURE 5 27 extreme environmental temperatures humidity lightning and sudden surges of electricity STEP 5 Upon launch you will be presented with a login window Enter 3 Damage caused by acts of nature e g earthquake fire etc the following details LOGIN 4 Equipment damage caused by the maintenance of personnel not authorized by Q See Address Enter the Server IP your J 5 Product sold over 12 months ago neue Device IP Port 37777 In order to fulfill the terms of your warranty you must complete the registration process after Port hasi duct To do this simply fill out the Users Information Card bsit User ID admin by default or us
35. d STEP 8 Enter 85 in the From and To procione rene ee ie re tee eee boxes for Port or Range a 6 STEP 9 Leave the next two boxes blank pesi aj 78 da to use the default settings si STEP 10 Click on Add to List Your TMO a eee router will require you to log in to z Prot anna ae accept the settings If you have not 10 lads created your own password for your HTN FORTE RAT router it is the 10 digit System Key ke printed on the label on your router between the square brackets PICTURE 2 28 STEP 11 Once your settings have been confirmed repeat Steps 8 10 this time entering 37777 for the From and To ports STEP 12 Click on Back and then select Ip Camera from the list of Applications Clicking on Add and then Save Leave your router control panel open as you will need to obtain DNS information from your router in Section 2 5 Additional Network Services 32 Confirming That Ports are Opened To confirm that your ports have been forwarded successfully go to www canyouseeme org using a computer connected to the same router as the camera STEP 1 Enter 85 into the box labeled What Port Browser Windows Internet Explorer C8 a http canyouseeme org STEP 2 Click on the Check button open Port check Too CanYouSeeMe org Open Port Check Tool This page will serve as a free utility for remotely verifying a port is open or closed It STE P 3 You should see a 9g r
36. e NVR treats an IP camera as a peripheral device with the NVR serving as the control interface and recording system Q See s QC series NVRs feature an industry exclusive built in Power Over Ethernet POE block that allows you to connect up to four IP cameras directly to it up to 200 feet away using RJ 45 Ethernet cables without the need to purchase a separate power block or to locate the cameras near power outlets The Ethernet cable will both power the camera and deliver the video signal to your system Cameras beyond the number of POE ports or those located away from the NVR will require a separate power source such as from the powered port of a POE hub or from a power supply This power source must be located between the camera and the network It is not possible to power a camera through a network or over the Internet using a POE port Cameras connecting to your system over a network local or Internet will also ultimately connect through your network s router and their signal will be received by the NVR through its Network port Cameras located outside of the network and those being used as stand alone devices will be accessed by using their web address whether by entering it into the NVR a web browser or through a surveillance program 16 2 2 CONNECTING AN IP CAMERA LOCALLY CONNECTING TO AN NVR Your IP camera delivers video through a standard Cat 5 5A or 6 Ethernet cable connected to the RJ 45 socket at the end of the c
37. e on the network manually changes the IP address of a connected device to an address identical to that of the IP camera this can cause difficulty in accessing the camera remotely You can enable the camera to begin recording if this occurs 56 3 5 RECORD If you have enabled the record function for this camera elsewhere in the Web Service program you will need to set when those recordings will occur using the Record Schedule tab In addition you will need to configure the destination for those files along with the duration and quality of the recorded files Videos will be recorded in the dav format and will require the use of the included video player software to review and convert to a different format RECORD SHEDULE The camera is configured to allow event recording all day and every day To change these settings click on the Setup button to the right of the date you wish to schedule The pop up Setup window will open allowing e ie ye m you to set up to six periods within a day J eae ee eee during which recording will be enabled ee mare re ess PICTURE 3 15 SNAPSHOT SCHEDULE This is exactly like the Recording Schedule 57 FILE DESTINATION PATH Unlike an NVR the camera does not contain a hard drive on which to record its files The default method is to use an FTP File Transfer Protocol site to store the recorded files for later access An FTP site is the equivalent of an Internet accessi
38. e purchasing our product To do this simply fill out the User s Information Card on our website whatever user ID that you set in the User name at www Q See com camera Password Password admin by default or whatever password you set in the Smatataehone 7 camera Sunve iililance System Q S C e TE Ea E PICTURE 5 28 STEP 7 Once you ve logged in select Sa gt QUESTIONS OR COMMENTS CONTACT US BMSS E 140 Kbj s LOF s PRODUCT SUPPORT DOWNLOADS FIRMWARE UPDATES amp MANUALS 24 7 Technical Resources Live Chat M F 9 5 PST www Q See com Support your camera by double clicking on its name or by clicking on it once and then selecting the Video button You will now be in the Video Monitor interface Camera Go back to the camera selection window PTZ Not functional with this camera Full Switch to full screen display no controls You can also click on the video itself or use the maximize icon in the upper right of the screen i ideog RCamerag BrIza BEGIN Video Go to Video Monitor Interface PICTURE 5 29 To exit DMSS click the X at the top right corner of the screen 94 95 simplicity quality technology QSee Digital Peripheral Solutions Inc 8015 E Crystal Drive Anaheim CA 92807
39. e type of event as well as enable multi channel playback STEP 2 Click on Search and the files PICTURE 4 25 that meet your criteria will be listed at the bottom of the window At this point you can either play back or save the files You can also export and save the files in the avi format so they can be viewed by conventional video playback software In addition to the normal playback buttons the Playback Bar at the bottom of the window lets vou view the play list of selected files or open a file saved onto your computer for playback 15 E Map This brings up a map image set in the E Map tab under the Setting Management menu described above The map a jpg file can show a building s layout or in the case of multiple NVRs a wider region It is useful for determining where an event is taking place Right clicking in the E Map window will allow you to open the same configuration window found by using the tab Dragging the map in the big window will allow you to move between areas as shown in the larger scale map in the upper left corner Within the E Map window itself use the directional arrows to navigate around the map Double clicking on a camera s icon on the map will open the live video feed in the Real Time Viewer Right clicking on a camera s icon will allow you to view a camera s name and the name of the device it is connected to You can also PICTURE 4 27 open that camera s video feed in a
40. ed as JPG Video Flip supported Privacy Mask Maximum 4 privacy zones supported Video Adjustment Brightness contrast hue saturation and gain Video Info Channel title time motion detection masking Motion Detect 396 18x22 zones Six sensitivity levels Motion detection activation options alarm recording snapshot log and e mail Network Protocols Standard HTTP TCP IP ARP IGMP ICMP RTSP RTP UDP RTCP SMTP FTP DHCP DNS DDNS PPPOE UPNP NTP Bonjour SNMP information maintenance and upgrade through aux power connector ine Os ca E Audio Ouput 1 channel RCA Qo DD cD wo E ca f ce S10 99UUO9 feijxny P Rating Pee Humidity 10 90 15 2 1 WHAT ARE IP CAMERAS Internet Protocol IP or Network cameras differ from conventional video cameras in that each is a Stand alone device with a built in processor of its own Rather than being processed and encoded on the recorder the video is instead processed and encoded on the camera itself before being sent to the recorder The onboard processor allows the camera to operate on its own with the video being available directly from the camera itself The video can be recorded onto internal memory depending on model sent to an FTP drive accessed by a computer or be streamed directly to a Digital Network Video Recorder NVR using standard network protocols When it is connected to the NVR whether locally through a network or over the Internet th
41. een be useful for users who wish to check to see if a server or ISP is blocking certain port Success message If not return Your IP 81 919 622 24 to the NVR s Network window and What Port heck in the Network tab change port 85 to 81 or 83 and click Apply to save Success I can see your service on 81 919 622 24 on port 85 your changes before checking using Your ISP is not blocking port 85 that new number on CanYouSeeMe Afterwards you will need to forward that new port using Option 2 or 3 PICTURE 2 29 STEP 4 Repeat for port 37777 If there is a problem with port 37777 then try 37000 in the same manner as above This website will also display your Public IP address near the top of the page above the box where you entered your port number This is the number which you will use to access the IP camera using a web browser the PSS program or your mobile device from outside of your local network away from the building in which your camera is located NOTE If you are successful after changing from port 85 then you will need to add that to the IP address when accessing the camera via the Internet If for example you changed to port 81 the address would now read 64 245 112 90 81 33 ISSUES WITH DHCP As long as you are connecting your camera to a router with DHCP enabled you should not have an issue connecting to your camera The majority of routers do have the DHCP feature but some users disa
42. er in this section under Connecting to the NVR This is also where you access the NVR itself to change settings Step 1 In Device List right click on the NVR you wish to access Device List fe TF ik DE ova Step 2 Click on Advanced in the menu Step 3 Click on Device Config in the submenu PICTURE 4 17 The Device Configuration menu gives you access to the Setting and Advanced menus on the NVR You can make changes or add new settings in the same manner as if you were at the NVR itself These operations are covered in Chapters 3 4 and 5 of the User Manual Coira Pare if Query hen ints a Wd F eo PO LOS iT erie Config ay Gel AL PAZ CORE LA dai aT Ga INCani a FERMA I ca Veo Pick S hE Ga hitit da DETOCT i DORAL TRACCIA atiancio ee MAAG TI n Abete iti ll Fae Da SECO Gey MARIT E ALTO eT I BOLE PLA RIC Se ATL Po val Mia AHA Gm F hig om Talk ah Me PICTURE 4 18 72 PTZ Direction Your camera must have PTZ functionality to use It operates in the same manner as the PTZ controls on the a NVR as shown in the User Manual By clicking on the padlock icon at the top of this menu you can separate this control from the rest of the display and position it anywhere on the screen Clicking on the padlock returns it to its position in the main display PTZ Advanced Like the main PTZ controls this control panel replicates the operations
43. ernet A third connection option is via the Internet This method is more complicated but it allows the user to view cameras that are located in a completely different building or region from the NVR itself In essence your NVR will be remotely monitoring those cameras As such the user will need to forward ports using the IP Tool software included on the Manuals and Software CD to obtain the IP address for any camera that will be accessed over the Internet Full instructions are covered in Chapter 2 Network Port POE Block 4 PICTURE 2 5 19 2 2 ADDING AND REMOVING CAMERAS IN YOUR SYSTEM LOCAL CAMERAS Once you have connected your cameras you will need to add them to your system s display For cameras connecting to one of Q See s QC Series NVRs they will automatically appear on screen shortly after being plugged in Cameras will be assigned to the first available channel by the NVR in this case regardless of which port in the block that they were connected to These cameras can only be removed from your display by physically disconnecting the cameras from the NVR CAMERAS ON THE SAME NETWORK Cameras sharing the network with the NVR will not automatically connect There are three ways to connect them on a QC Series NVR The first two methods are by either using the Add Camera icon in the Live View window or right clicking within it The third method uses the Remote Device window located in the Main Me
44. ess can be removed once you have completed configuring the camera 53 SMTP E MAIL The camera can send out its own e mail alerts with snapshot attachments If the camera is connected remotely to an NVR these e mails will be in addition to those that the NVR creates The camera s e mail address should therefore be different than that used for the NVR to avoid confusion NOTE Depending upon your settings the system can generate a lot of e mail alerts For that reason we recommend setting up a dedicated e mail address specifically for the system to send alert notices If you do not have your own e mail system such as a corporate mail server you should consider using a free e mail provider However because many free e mail services allow only a limited amount of e mail traffic we specifically recommend using Google s Gmail service with its higher limit Similarly you will want the alert e mails to go to a different account than the one sending them This will ease your management of these alerts SMTP Server This the SMTP server IP name Port This is the port your mail provider uses User Name and Password These are for the sending e mail address and were set up when you created the e mail account Title This is the subject line of e mails generated by this NVR Receiver This is the recipient e mail account PICTURE 3 10 Attachment This allows the e mail to include one or more snapshots as
45. facturer s website e The Manuals and Software CD that came with your camera It contains necessary software and links to other important programs which are mentioned in this guide e Your router s password the default password should be in your router s manual e Your router s Gateway address If your camera is able to automatically connect to your network you will only need your router s Gateway address to connect to your camera from outside of the local network However if your camera is unable to connect automatically you will need this information in order to make the connection 24 OBTAINING IP INFORMATION USING IPCONFIG IN WINDOWS You will need to get your router settings to not only create an IP address but for the Default Gateway information as well To get the router settings STEP 1 To access the router s settings you will need to enter the Command CMD panel on a computer also connected to the same router A WINDOWS XP Select Run from your Windows START menu lower left of screen and type cmd after Microsoft Internet Explorer E1 Microsoft Office Outlook 2007 the prompt AF itunes Adobe Acrobat All Programs Log Off Shut Do start amp box Microsof iTunes PICTURE 2 12 iw Microsoft Office Outlook 2007 amp Sticky Notes fl iTunes pa Adobe Acrobat bi gt All Programs A PICTURE 2 13 B WINDOWS VISTA and WINDOWS 7 Click o
46. found on a NVR The user can activate presets tours and patterns plus other features that are dependent upon the model of PTZ camera in use PT Direction Step amp o 200m F FOCUS Iris PICTURE 4 19 PT Advanced Flip du uuo scan Auto par Light Go preset Auto tour Fun Pattern PICTURE 4 20 73 Tool This menu gives you access to several functions and features Begin Recording Plan Activates a pre defined local recording plan NVD Control Opens a proprietary video playback and decoding window Health Report Shows the status of all connected devices Log Query Shows records of when PSS was accessed and by who as well as any system failures Alarm Video Opens a pop up window displaying selected channels when an alarm is activated Alarm Output Open or close all alarm outputs Color Config Adjust hue balance contrast and saturation Volume Control for any connected microphones Setting Manage Clicking on the blue icon on this tab reveals additional settings which parallel their counterparts on the camera itself However these settings only apply to local recording from the camera onto the computer and do not override the settings on the camera Of note are three additional features E map Configuration User Management and User Configuration The first allows you to upload an image of a map which you can use to mark the location of camera
47. ginning the alarm response If the motion isn t detected again during the delay period the camera will not treat it aS an event Sensitivity You can adjust the camera s sensitivity to motion to minimize false alarms caused by environmental factors such as insects Record Delay This is the amount of time beyond the event that the camera will continue to record In addition to triggering recording you can also have the camera take a snapshot and send an alert e mail Click on the Setup button next to Area to turn off motion detection in certain areas such as roads a flag or trees that move in the wind to avoid false alarms Clicking on a square in the grid or clicking and dragging across multiple areas will remove the blue mask and deactivate motion detection in that area PICTURE 3 13 VIDEO MASKING If the camera detects that it is being blocked or covered it can be configured to record send an e mail and or take a snapshot of what it sees You can also set up a schedule so that it will not be active during a regularly scheduled period when it might be blocked by a door for example DISCONNECTION If the IP Camera detects that it no longer has a network connection and if it has an SD flash memory chip installed it can record video to the chip for later recovery through the PSS software IP CONFLICT Whether in DHCP or UPnP the router will automatically assign IP addresses to devices on its network If Someon
48. here the IP Possible 2nd Router 192 168 1 1 address of Router 2 is 192 168 1 1 STEP 4 Find the DMZ page in the router settings STEP 5 Enter the WAN IP for Router 1 PICTURE 2 37 into the DMZ page and enable DMZ E Detect Multiple Routers Number Of Routers Detected Routers Found 2 www PcWinTech com NOTE f you do not have a DMZ setting in the router check to see if there is a Bridge setting If so then use the Bridge setting instead of DMZ STEP 6 Save your changes You have forwarded the ports on the router to which the NVR is connected to the IP address of the NVR and set the second router to pass the connection to this router 37 CONFIGURING ACTIVEX Accessing your NVR using Internet Explorer is generally as simple as using an interactive website Some users may need to configure Microsoft s built in ActiveX controls prior to logging into their camera in order to ensure smooth operation ActiveX is built into Internet Explorer to enable it use multimedia content Sometimes this can cause conflicts with security settings within the browser program itself Setting Up ActiveX Control 38 STEP 1 Open Internet Explorer STEP 2 Click on Tools STEP 3 Select Internet Options in the pull down menu STEP 4 Click on the Security Tab arai Setti Jawace Contar Connesso Programs Advanced STEP 5 Select Trusted Sites STEP 6 Click on the Sites button fut not to damage pour co
49. in Internet Explorer and enter the IP address or DDNS name obtained in Section 1 1 into the address bar You will see a log in screen similar to that shown in Picture 2 44 or yellow alert bar at the top of the window asking for permission to open an ActiveX application Allow it to install webrec cab control to reach the ign i iii a i sign in screen Pe Proceed to Chapter 3 for instructions on naa e ji Can ai jen logging in and remote monitoring _ PICTURE 2 44 40 eos pae pa dg F rn Troubleshooting User Account Control for Windows Vista and Windows 7 Some users of computers using Windows Vista or Windows 7 operating systems may receive an error message informing of a codec that is missing or not installed This conflict can be resolved by turning off User Account Control UAC Windows Vista STEP 1 Open the Control Panel accessible by clicking on the Windows icon in the lower left of your screen STEP 2 Select User Accounts and Trio j User Accounts and Farruly Safety Family Safety sa Lei up pareve eerti tor amy uam WF iid mps am gpa Manga Leti paruesertti and STEP 3 Select Add or Remove User Account STEP 4 Select the desired user account Chotse the ictum yu woul STEP 5 Select Turn User Account Control on or off PICTURE 2 48 41 2 5 ADDITIONAL NETWORK SERVICES Once you have connected the IP camera to a network and are able to access it
50. is a registered trademark of DPS Inc Disclaimer The information in this document is subject to change without notice The manufacturer makes no representations or warranties either express or implied of any kind with respect to completeness of its contents Manufacturer shall not be liable for any damages whatsoever from misuse of this product 2 Version 1 0 8 8 12 3 QCN7001B QCN7002D QCN8001B Adjusting the lens QCN8002D 2 CONNECTING IP CAMERAS 2 1 What are IP Cameras 2 2 Connecting an IP Camera Locally connecting to an NVR Cameras connected through a network 2 2 Adding and Removing Cameras in Your System Local cameras Cameras on the same network QC NVR Remote Device menu 2 3 Connecting Your Camera to a Remote Network Before you get started Obtaining IP Information using IPCONFIG in Windows Testing the connection Opened ports and Internet IP address 2 4 Troubleshooting Network Connections Opening ports Issues with DHCP Multiple routers on the nNetwork Configuring Activex 2 5 Additional Network Services Entering the DNS information into the camera 2 6 Dynamic Domain Name Service DDNS 3 USING WEB SERVICE 3 1 Live View Function Buttons PC only 3 2 Setup Camera Video 1 CAMERA SPECIFICATIONS 17 17 18 20 20 20 21 24 24 25 27 29 30 30 34 35 38 43 45 47 aS 48 49 50 50 51 3 3 Network TCP IP Static IP Address PPPoE DDNS IP Filter SMTP E Mail
51. l P address which you obtained in Section 2 3 SCP wer seevice STEP 1 Click on the System Preferences icon at the bottom of the Macintosh s screen STEP 2 When the browser window has opened you will be presented with a login screen for the Q See Web Service Since you re on the same PICTURE 2 55 network as the camera you will want to select LAN from the options at the bottom of the screen PICTURE 2 58 The default username and password are admin and admin It is recommended for security LUS amp L VIII LAS pays energy ney reasons that you change the password once you have finished making your settings STEP 2 Click on the Network icon Internet Explorer users may be asked to download an Activex plug in from Q See International Ltd Firefox and Chrome users may be asked to allow QuickTime to run In these cases you should allow the required plugins to operate In some cases you will be returned to the log in screen after the plugin has loaded This is normal S ooh If you are able to log in with Internet Explorer but are unable to view the video from the camera please adjust the ActiveX settings as described at the end of Section 2 4 EEI pr o Siri A LI ire Nb STEP 3 Make sure that your network ERGE oe a connection is highlighted in the list of E connections to the right of the main a part of the Network window and that i NI Ao ii li Ro ee JO ie ee PL a The D
52. m included on the CD that was packaged along with your NVR The file is also available for free download on Q See com but you will need to download an extraction program UnrarX to be able to use the application It is available for free at http www unrarx com PSS will automatically launch and run inside of XQuartz and will show up as X11 in the application bar at the top of the screen LI A ee ci sleale A STEP 1 Double click on the PSSSetup TETEE EU S pkg icon in the PSS for Mac folder to extract and install the program PICTURE 4 3 STEP 2 A shortcut icon for the PSS application should appear on the desktop If you do not see it the program can be found in the Applications folder STEP 3 Double click on the icon to run PICTURE 4 4 the program For instructions on remotely controlling your NVR using PSS please go to the next section 64 4 2 USING PRO SURVEILLANCE SOFTWARE PSS The included Pro Surveillance Software allows Mac and PC users a method to remotely monitor their NVR that is not browser dependent PSS is compatible with Windows XP Vista and 7 as well as Mac OSX 10 6 and 10 7 The software interface is identical across computing platforms so both PC and Mac use is described An expanded manual for the software is included on the CD that came with the camera and is also located in the same folder as the program on your computer After installing the software covered in Section 3 1 double click on
53. me Monitor area allow you to set how you will view the video feeds in addition to how many screens will be displayed simultaneously Some settings will display more channels than a single NVR can connect to but if you are controlling multiple QC Series NVRs and cameras using PSS you will be able to display the signals from multiple remote devices simultaneously When you do not have as many cameras as channels displayed the empty channels will remain grayed out and the area above each screen where the device name stream and frame rate would be displayed will remain blank instead HD 25 36 49 164 PICTURE 4 15 The first three buttons in the row deal with image quality and size while the remaining buttons will configure the display to show 1 64 images Symbol Button Function Image Quality This raises or lowers the quality of the image Latency Fluency Allows you to prioritize image quality versus smoothness of the video Full Screen Selecting this will expand the entire display to fill the full screen hiding all the controls In the case of the Image Quality and Latency Fluency buttons only the channel highlighted in green will be affected In multi screen mode a channel can be clicked and dragged to another location This is useful in those modes where one or two screens are larger than the others The channel being replaced will move to the old location of the one that was moved Double clicking on a channel will bring that
54. mmend changing your NVR s network setting to a fixed or static IP address which will not change To convert to a Static IP address all you need to do is check that option and then click Save 52 CONNECTION The fields in this window allow you to set the maximum number of simultaneous user connections as well as showing which TCP port was forwarded Camera Connection Hetwork Mar Connection 1 20 gt TCPAP TCP Port SFr 1025 655305 UDP Port arrra 1025 455135 HTTP Fort gi RTSP Port S5 Darau Save sl PICTURE 3 9 PPPOE If you are going to attach the NVR directly to a DSL or cable modem instead of to a router then select the PPPOE option in the Network options Before you proceed you will need to contact your ISP to obtain your User Name and Password You will not have to worry about Static IP previous section DDNS This was covered in Section 2 6 IP FILTER Using this window you can create a white list of trusted IP addresses for users who are allowed access to this camera Any IP address that is not listed will not be allowed to access this camera If you will only be accessing this camera through the NVR then you should enter the NVR s IP address as an extra layer of security However it is important to add the IP address that you are currently accessing the camera from to ensure that you are able to continue to make your settings without getting locked out of the camera This addr
55. mputer or PICTURE 2 39 STEP 7 Uncheck the Require server verification https for all sites in this zone button STEP 8 Type the NVR s IP address obtained during Network Setup or DDNS domain name into the Add this website to the zone box ir Broken dre e cea ep 0 i Lib 178 STEP 9 Click the Add button bii PITI BAE muli STEP 10 Close the window O STEP 11 Click the Custom level button a ai lesa conti lle y O Internet acaat Trame atea Serticted nei Fualrmi bo dase pour pombe gt pour Ali a Poy Faroe ete Be oer Teas oT Ta henge fe Be Gs Curia leva Ta use the recommended etonga cick Data ini PICTURE 2 41 39 STEP 12 Pull down the Reset to menu button and select Low 33 JET Presi Cezai E mam Part qE uM browse appii Conai E Frase Port vi dotata Cater i ma Prompt Qp ET Praca tari imponenti fg Sewers cote Pe anni 5 e g e Tee eii eer po eect irei Pore Reset quar acari hedom aa fait E Bale PICTURE 2 42 STEP 13 Click the Reset button STEP 14 Click Yes when asked Are you sure you want to change the setting for this zone ind Iba al AES documento STEP 15 Click OK pren Prompt mt naz pami QE Perrero to spetti e el a STEP 16 Click Apply Las ane citi al pou sot ee Eee STEP 17 Click OK a L e STEP 18 Close Internet Explorer m PICTURE 2 43 Open a browser window
56. n the START menu Windows icon in the lower left of your screen Type cmd into the field that says Search programs and files and hit ENTER or click on the magnifying glass icon Devices and Print Default Programs Help and Support Shutdown STEP 2 Type ipconfig at the prompt Red arrow in Picture 2 14 to access router settings STEP 3 Write down the Default Gateway number bottom green arrow PICTURE 2 14 25 OBTAINING IP INFORMATION USING A MAC The easiest method for locating the router s Gateway address for Macintosh is through the computer s Network window STEP 1 Click on the System Preferences icon at the bottom of the Macintosh s screen STEP 2 Click on the Network icon STEP 3 Make sure that your network connection is highlighted in the list of connections to the right of the main part of the Network window and that its status reads Connected The Router s IP address will be displayed 26 PICTURE 2 15 Us amp L VIII La pays Lnengy Rey Saver Internet amp Wil S ooh oo iy Coira di any te CL em mi i i Bim 1E PICTURE 2 17 TESTING THE CONNECTION Your camera features UPnP Universal Plug n Play connectivity This allows network devices to be automatically added to the network and communicate with other devices within it without additional setup If your Network router has this feature and it is turned on your camera
57. nu Add Camera Moving the cursor to the center of any empty channel will reveal the Add Camera icon shown in Picture 2 6 Clicking on this will open a window listing available cameras PICTURE 2 6 Clicking on IP Search will refresh this list L o REMOTEDEVICE JI IP Address Port Device ID Manufacturer Type Simply click on the desired camera from the l 1 10 1 1 65 1 YZC20C061966 Private IPC HFW210 list and it will become the camera for that 10 1 1 67 2 YZCAU192012 Private IPC HFW321 channel Please note that it is possible to load a camera which is already in use by another channel In which case you will have two identical channels IP Search ETELE Filter None v Add Cancel PICTURE 2 7 20 QC NVR REMOTE DEVICE MENU Use of remote IP cameras connected to a network whether local or remote requires your NVR to be connected to a router It also requires that the cameras are connected to a router as well even if it isn t the same one as the NVR If you intend to connect to devices that are located outside of your local network then this router must be able to access the Internet Instructions for connecting your system to the Internet are presented in the Remote Monitoring Guide that also came on the CD with your system It is also available from our online resource at www Q See com Support Similarly the remote devices must be able to communicate with the local network or Internet This will be covered in Se
58. omp Standard H 264 JPEG MJPG Image Resolution 1 3M 1280x960 720p 1280x720 D1 704x480 NTSC 1 3M 15fps D1 15fps 720p 30fps D1 30fps Video Bit Rate 264 128Kbps 8192Kbps f s snapshot Files saved as JPG RJ 45 10 100Base 7 Network Functions HTTP TCP IP IPv4 IPv6 ARP IGMP ICMP RTSP RTP UDP tr ALLE DNS DDNS PPPoE UPNP NTP Bonjour Onvi Remote Operation Monitor PTZ control Playback System setting File download Log information Maintenance amp Upgrade e Power Supply DC12V PoE Max 1 5W Operating 15 F to 120 F 10 C to 50 C Humidity 10 90 Environment uonesado QCN7002D PICTURE 1 2 Texas Instruments DaVinci high performance DSP LINUX System Resources Supports simultaneous real time network local record and remote operation Lens 0 1LUX F1 2 color 0 05LUX F1 2 b w Image Resolution 1 3M 1280x960 720p 1280x720 D1 704x480 720p 30fps D1 30fps Network Functions HTTP TCP IP IPv4 IPv6 ARP IGMP ICMP RTSP RTP UDP SMTP FTP DHCP DNS DDNS PPPoE UPNP NTP Bonjour SNMP Onvif Remote Operation Monitor PTZ control Playback System setting File download Log information Maintenance amp Upgrade Power Supply DC12V PoE Max 1 5W Operating 15 F to 120 F 10 C to 50 C Humidity 10 90 Environment QCN8001B In addition to its video surveillance functions the QCN8001B is able to accept input from other devices and eithe
59. on Start Then click on Browse and Go to the Location where you have the dmss alx file STEP 7 Once you finish uploading you will see DMSS application in your blackberry in the Download folder 87 STEP 8 Click on the DMSS icon to launch the program If this is your first time using this application on your phone you will be presented with the login screen shown in Picture 5 16 STEP 9 Enter the following details DMSS PICTURE 5 15 Address Enter the Server IP your Device IP 10 7 4 29 Device port 37777 public IP User name admin Port 37777 Password reret User ID admin by default or use whatever user ID that you set in the camera Password admin by default or whatever password you set in the camera After you log in you will be able to see your camera listed as a channel available to monitor 88 PICTURE 5 16 PICTURE 5 17 Once you ve selected your camera it will display along with a list of selections Camera Go back to the camera selection window You only have one camera to choose from PTZ Display Hide PTZ controls This is not functional with your camera Full Switch to full screen display no controls Clicking on the phone s scroll ball will return the display to normal Set Go to Video Monitor Interface Exit Exit the software Set This returns you to the Login window where you can enter the information to connect to another DVR NVR or came
60. ositive feedback in the App Store 5 2 ANDROID In order to monitor your camera using your Android smartphone or tablet you will need to install either the Q See QC View app for smartphones or Q See QC View HD app if you re using a tablet These are available for free through the Android market by searching for Q See Install either one as you would any other Android application Both versions have identical functionality The HD version for the Android tablet differs in that you can view 16 cameras simultaneously and the viewing resolution is greater to take advantage of the tablet s higher resolution screen Q See QC View For smartphones Free Q See QC View HD For tablets DPSI Free PICTURE 5 9 STEP 1 To launch QC View simply tap on its icon in your app menu STEP 2 Upon launch the program will O See OC View display its main menu To view your cri DVR you will need to add it using the a Real time Monitor Device Manager option Play Back Device Manager Alarm Push Favorites Local Files Config Help PICTURE 5 10 83 84 STEP 3 A connection to our Demonstration system is already pre loaded on the application You can remove this from your list at any time but it offers an easy option to get the feel of how to use the program STEP 4 Click on Add to begin the process of configuring QC View to access your camera STEP 5 You will need to enter certain details in order to a
61. ot work while monitoring stand alone cameras Help Opens the internal help documentation 86 5 3 BLACKBERRY The QC Series IP cameras support phones running Blackberry Version 5 0 You will need to install a program called DMSS in order to monitor your camera using your BlackBerry smartphone This software is available both on the CD that accompanied your camera as well as via download from www Q See com Support If you are downloading the software begin with Step 1 below Otherwise copy the software from the CD to your computer s desktop and begin with Step 3 STEP 1 Download the phone software from Q See com Support by looking up your camera s model number and then selecting BlackBerry OS Smart Phone Software STEP 2 Extract the files from the l pe Be j software download You will have two SPORE RETI REAZIONE files dmss alx and dmss cod Save ae these files to your desktop Pani PICTURE 5 14 NOTE The file you download will be a rar formatted archive We use this format to compress the file to the smallest possible size to speed up your downloading If you need an extraction utility to open it you can find free software at http rarlabs com download htm PC or http www unrarx com Mac STEP 3 Connect your Phone to the PC using a USB cable STEP 4 Run BlackBerry Desktop Manager and make sure it detects the application STEP 5 Click on Application Loader STEP 6 On Add Remove Application click
62. oting connection issues are provided in the next section 28 OPENED PORTS AND INTERNET IP ADDRESS Just as with your NVR you will need to confirm that your ports are open and that your camera is accessible from the Internet You will also need to get the Internet IP address which you will use to connect to the camera outside of its local network Confirming that the ports have been opened To confirm that your ports have been forwarded successfully go to www canyouseeme org using a computer connected to the same router as the camera STEP 1 Enter 85 into the box labeled What Port Browser Windows Internet Explorer 00 a http canyouseeme org STEP 2 Click on the Check button Open Port check Tool a Can YouSeeMe org Open Port Check Tool This page will serve as a free utility for remotely verifying a port is open or closed It be useful for users who wish to check to see if a server or ISP is blocking certain port STEP 3 You should see a green Success message If not return to Your IP 81 919 622 24 ConfigTool and double click on the What Port camera in the list Change port 85 to i 81 or 83 and click Apply to save your Success I can see your service on changes before checking using that 81 919 622 24 ae por 85 Your ISP is not blocking port 85 new number on CanYouSeeMe STEP 4 Repeat for port 37777 If there PICTURE 2 23 is a problem with port 37777 then
63. p and local operation of the IP cameras whether used in conjunction with an NVR or as stand alone devices Instructions for use with an NVR is written specifically with Q See s QC Series NVRs If you are using another brand please consult your system s manual for configuration instructions The QC Series User Manual and Remote Monitoring Guide will both be useful in configuring your system Both are included on the CD that accompanied your NVR and can likewise be found on www Q See com support Throughout the manual we have highlighted warnings and other important information that will assist you in operating your new system in a safe and trouble free manner Please take the time to read and follow all instructions and pay attention to alerts as shown below IMPORTANT Red boxes with this icon indicate warnings To prevent possible injury or damage to the product read all warnings before use NOTE Text in blue boxes with the Information icon offer additional guidance and explanations about how to make the most out of your system 2011 2012 Q See Reproduction in whole or in part without written permission is prohibited All rights reserved This manual and software and hardware described herein in whole or in part may not be reproduced translated or reduced to any machine readable form without prior written approval Trademarks All brand names and products are trademarks or registered trademarks of their respective owners Q See
64. perating system through the use of the DMSS software included on the disk that came with your camera or available via download from www Q See com Support If you are downloading the software begin with Step 1 below Otherwise copy the software from the CD to your computer s desktop and begin with Step 3 STEP 1 Download the phone software from Q See com Support by looking up your DVR s model number and then selecting Windows Mobile Pro Smart Phone Software STEP 2 Extract the DMSS cab file from the archive and save it to your desktop PICTURE 5 25 NOTE The file you download will be a rar formatted archive We use this format to compress the file to the smallest possible size to speed up your downloading If you need an extraction utility to open it you can find free software at http rarlabs com download htm PC or http www unrarx com Mac STEP 3 Connect your phone to the computer and transfer the software to your phone in the usual manner You will be asked whether you wish to install the software to your device or storage card a HETE Choose a location to install Default Company Name MSS Direct Device O Storage Card Space Needed 2748 KE Space Available 29864 KB Install Ea Cancel PICTURE 5 26 93 STEP 4 After the program is installed you can launch it from the Programs menu Programs et 2 50 X Q See is proud to back all of our produ
65. r ID that you set in the camera Password admin by default or whatever password you set in the camera Channel amount Since your camera offers only a single view there will only be a single channel available OPERATION Once you have selected the device you wish to monitor you are able to view the live feed from your camera You may capture still images from the video by pushing the Snapshot button These images will be found in your device s Photos menu The Main menu gives you access to all of the functions of QC View Touching the device s Return button whether on screen or on a keypad while in one window will return you back to this menu Initially you will need to turn on your camera s display individually from the Device List You can bring up the device list by tapping on its icon on the righ of the screen or by double tapping in an empty video display Even though the application will show multiple channels available there is only one channel from the camera A green surround around your camera s video shows that this is the active channel and any actions performed using the buttons on the left of the screen will affect that channel PICTURE 5 5 Real time Monitor This window is where you will view the feed from your camera PICTURE 5 6 Audio requires audio enabled camera Snapshot saves to Local Files Favorites groups of channels Close Channel Device list PTZ Cont
66. r pass their signals back to an NVR or utilize them to trigger recording or alert actions when it is being used in a stand alone role The camera has 32GB of internal memory allowing it to record video and still images without the need for an NVR By using the audio input and output to connect both a microphone and speaker and with similar audio equipment on the user s end two way communication can take place Two alarm sensors can be connected to the alarm block with a single output to an audible alarm an external alarm input or to a DVR When used with an NVR or on a network the alarm signal can trigger recording and its signal can be transmitted via the Cat 5 cable to an NVR PICTURE 1 3 Item Function Internal 32GB memory Resets camera if user is locked out Input for optional microphone Audio Out Connect to speaker RJ45 Ethernet Port For network connectivity video output and power input via POE 6 Alem a Ale inputs Output 8 Video Out BNC video output for testing 10 ADJUSTING THE LENS The QCN8001B has a lens that can be manually adjusted between 3 3mm and 12mm The 3 8mm setting provides a 67 field of view The 12mm setting enlarges subjects by approximately three times compared to the 3 8mm configuration with the field of view narrowing to 22 The camera is set at the factory to the 3 8mm position To adjust the lens you will have to first remove the black cover at the front of the camera b
67. r ports 80 and 37777 as discussed in Section 2 3 These mobile applications are designed to work with DVRs and NVRs as well as IP cameras operating in a stand alone role Therefore there will be certain features and functions which are not available for use with your camera simply because your camera does not have the same features found on a complete system The primary purpose of accessing your camera using a mobile device is to view the live video You will not be able to access the camera s internal memory if available but some of the programs including the QC View app will allow you to record video directly to your mobile device 5 1 IPHONE AND IPAD In order to monitor your camera using your iPhone or iPad you will need to install either the Q See QC View app for smartphones or Q See QC View HD app if you re using a tablet These are available for free through the Apple AppStore by searching for Q See Install either one as you would any other AppStore application Both versions have identical functionality The HD version for the iPad differs in that you can view 16 cameras simultaneously and the viewing resolution is greater to take advantage of the tablet s higher resolution screen Q See QC View Utilities Released Apr 28 2012 Q See QC View HD Utilities Released May 2 2012 PICTURE 5 1 For smartphones For tablets 78 STEP 1 To launch QC View simply tap on its icon in your app menu
68. ra or exit DMSS You can also use the Exit button at the bottom of the screen Device 1P 10 7 4 2 Device port 37777 User name admin PICTURE 5 19 89 5 4 SYMBIAN QC Series IP cameras can be configured to be remotely monitered by a phone running the 3rd and 5th editions of the Symbian OS through the use of the DMSS software included on the disk that came with your camera or available via download from www Q See com Support If you are downloading the software begin with Step 1 below Otherwise copy the software from the CD to your computer s desktop and begin with Step 3 STEP 1 Download the phone software from Q See com Support by looking up your camera s model number and then selecting Symbian OS Smart Phone Software STEP 2 Extract the DMSS sis application from the archive and save it to your desktop PICTURE 5 20 NOTE The file you download will be a rar formatted archive We use this format to compress the file to the smallest possible size to speed up your downloading If you need an extraction utility to open it you can find free software at http rarlabs com download htm PC or http www unrarx com Mac STEP 3 Connect your phone to the computer using a wireless or infrared connection to send the software to your phone as a message Or you can use the Nokia PCSuite software with a local connection to transfer DMSS to your phone STEP 4 Double click on the DMSS icon to launch
69. ractive CD menu Macintosh users will need to open the Software folder on the disk The file is also available for free download on Q See com but you will need to download an extraction program to uncompress the file for installation One such extraction program can be downloaded for free at at http rarlabs com download htm INSTALLING PSS ON A PC Please note that some PC users may find that they have to adjust their UAC and Activex settings as described in Section 2 4 in order to use PSS without errors Hre Bisse o STEP 1 Double click on the Pro b Computer Lexar ih PSSforWindama Surveillance System icon in the PSS SS for Windows folder to extract and install the program EG i te D Pin Sialic Pei braced ug Spie writ PICTURE 4 1 STEP 2 A shortcut icon for the PSS application should appear on the desktop If you do not see it the program can be found in the Programs folder STEP 3 Double click on the icon to run the program PICTURE 4 2 Please go to Section 3 2 for instructions on controlling your NVR using PSS 63 INSTALLING PSS ON A MAC Mac users will not have to turn off UAC or enable Activex to access their camera from their computer However you will need to install the latest version of the XQuartz application It is available for free from CNet com at http download cnet com XQuartz 3000 2094_4 10912185 html You will also need to install and run the PSS Pro Surveillance Software progra
70. re may be a delay of up to a minute before the camera s Signal appears on the screen as the system establishes connectivity If you are unsure and if your camera has infrared LEDs you may cup your hand over the lens area to activate the infrared night vision mode You will see a faint red glow from the LEDs confirming that the camera has power PICTURE 2 3 CAMERAS CONNECTED THROUGH A NETWORK There are two types of networks local LAN or Intranet and Internet or WAN Cameras can be accessed by the NVR over both types Local Networks For cameras positioned too far away to reasonably run a network cable directly to the NVR you can connect it to the same network as the NVR and the system will be able to access and use them Network Port HOE Block Ultimately each camera will have to connect di to the same router that the NVR is connected to They will need to be connected to a power source on their side of the network PICTURE 2 4 preferably a POE as the POE block on the NVR itself is unable to provide power through the network Alternately if your NVR was bundled with cameras they may include a power input as additional power option You will need to acquire a power adapter that matches the ratings listed on the camera itself if you are not connecting them to a POE The NVR will connect to these cameras through the same cable that it uses to communicate with the network 18 Connections Over the Int
71. rols 81 Playback This is not available when monitoring a camera Event List When you set up Push Config below to notify you of events such as motion detection camera masking video blind or a local alarm triggered at the DVR itself QC View will keep a log of these events which can be reviewed in this list Channel Config You are able to adjust the configuration of each video channel to act O See OC Demo optimize the performance on your iPad or iPhone These settings will not change those Channa Channel 01 set on your DVR but instead allow you to tome CAM 4 compensate for being in areas where with poor connectivity for example PICTURE 5 7 Push Config This window provides you a check list allowing you to indicate which O See OC Demo cameras will alert you based on motion detection camera masking or a local alarm Period Days triggered at the DVR itself When Push is VS D activated you will receive alerts on your mobile device even when you re not currently E CAM i in the program You can click on an alert and G CAM it will take you directly to video playback of the incident that triggered the alert ORLE CAM 4 Favorites This is not applicable for the i Video Bind camera as it only has a single channel gt Local bam Local Config This is not applicable to your camera PICTURE 5 8 Help Opens the internal help documentation NOTE If you like this application please leave p
72. s This is utilized in the E Map tab at the bottom of the screen User Management allows you to define what PSS specific rights users have and you can import or export those settings for use on other computers running PSS through User Configuration 14 Begin record plan HI Control Health Report Loz query AlarmLinkVYi deo Color Contig Volume PICTURE 4 21 setting Manage Scheme Task Config Record Flan Config Alarm Config Alarm Record Plan E map Contig Declared Config User Manage Device Manage HYD Manage SAYD Manage User Contig PICTURE 4 22 FUNCTION BUTTONS The five function buttons Task Alarm Playback E map and Configuration are located at the bottom of the display Alarm Playback E map Config PICTURE 4 23 Task This allows you to run a pre configured operation set in the Scheme Task Configuration button under the Setting Management menu in the Tool Bar Alarm This log shows all the events recorded by the NVR when motion is detected or an external alarm triggers recording Ti PIC ca a H i a na a a ma aa a T a wa a mn a PE E a a4 a CL a PI PICTURE 4 24 Playback This is where you access the recordings made on the NVR This window operates in the same manner as the Playback function on the NVR described in Section 4 5 Search and Playback STEP 1 Enter the date and time range for the event you re searching for You can also select th
73. still image of the current video feed Local Record This will begin recording video to your computer s hard drive You will be able to set the location where video and still images are saved onto your computer s hard drive in the Camera option under the Setup tab 49 3 2 SETUP The options available in this tab are divided into several sections dedicated to the camera itself the network connection event monitoring direct recording to an FTP server system maintenance and history Each of these sections will incude one or more submenus to allow you complete control of your camera CAMERA This is divided into two sub menus Conditions and Video In Conditions you can adjust the camera s settings to adjust for any lighting or environmental factors specific to its location for the best possible image bintwerk Deri Record item Gar oper Lime Calie iinu thts METERTE IS PICTURE 3 4 The Brightness Contrast Hue and Saturation sliders can be moved to improve image clarity Gain For cameras located in darker areas Gain allows the camera to electronically compensate by making the image brighter The trade off is a potential loss in image quality due to increased noise in the picture You can allow the camera to adjust automatically or manually with an adjustable upper limit to prevent the image from reaching a point where it is unusable due to excessive noise Exposure this controls the amount of light rea
74. the PSS icon to launch the program Enter the User Name and Password in the appropriate fields The default user name and password are admin and admin PICTURE 4 5 The areas of the PSS display screen each have their own functions PICTURE 4 6 IMPORTANT We strongly recommend that you modify your password after you first log in for improved security 65 CONNECTING TO THE CAMERA Before you can begin to monitor the camera you must first connect to it STEP 1 Click on the blue Full Menu icon to the right of the Setting Manage button in the Tool Bar on the right side of the display STEP 2 Select Device Manage to open the Device Manage window PICTURE 4 7 PICTURE 4 8 Item Area Function Real Time Monitor Live viewing of selected channels plus playback of STEP 3 Click the Add button and enter recorded video the camera s IP address Section Window Controls Close minimize lock or switch the program s window 2 3 or DDNS address obtained in 3 Tool Bar Controls include Device List PTZ Direction PTZ Section 2 5 port number A Advanced Tool and Setting Manager user name and password which are the same that you use to log into the 4 Image View Options Controls for number of channels viewable at once plus th i camera directly You can also give le sa le the camera an identifying name and Function Buttons Controls and settings for various NVR functions you can add a note in the Description
75. through a modem because there is no method available to cause the modem to dial out to the ISP Your camera will need to be directly connected to its own power supply whether it is a power adapter or a Power Over Ethernet POE block In the case of the latter the POE block will then connect to the router or network Your camera is not designed to be connected wirelessly to a network It is also recommended that the router that the camera is connected to should be connected directly to the Internet rather than to another router if Internet access is desired as multiple routers can create problems with connectivity You will also need to have a computer connected to the same router at least temporarily to make certain settings If after following the instructions you are still not able to access your NVR please see Section 2 4 Troubleshooting Network Connections later in this chapter In order to access your camera over the Internet you will have to determine its IP address Each device on a network both a LAN or the Internet has a specific IP address This address is what allows different devices on the network to communicate with each other You will also need to confirm that two ports or openings have been permitted by your router to allow communication to and from your camera BEFORE YOU GET STARTED You will need to have e Your router s brand model number and manual The manual is also usually available on your router s manu
76. to enable it briefly in order to allow the camera to connect Once you ve confirmed that the camera s ports have been opened and you ve set the camera to use a Static IP address as described later in this section you can disable UPnP The location of the UPnP settings within your router vary by brand and model Consult your router s manual to locate and enable this feature before continuing 30 Option 2 Opening Ports Using DMZ The exact location of DMZ within the router s settings vary by manufacturer So please consult your router s manual for the location of this feature The method for accessing your router s settings however is pretty standard instructions laid out in Option 3 as they specifically apply to the brand of router O NOTE f you are an AT amp T Internet or Uverse customer you should follow the used by AT amp T STEP 1 On a computer connected to the same router as your camera open a web browser and enter the Gateway Router s IP address into the browser window s address bar to access your router STEP 2 Locate the DMZ settings in your router Each manufacturer is different so please consult your router s manual for the location of this setting Two examples are shown at right STEP 3 Enable DMZ STEP 4 Enter the NVR s IP address STEP 5 Click on Apply or Save to preserve your settings Leave your router control panel open as you will need to obtain DNS information from yo
77. to single screen mode Double clicking on it again will return to the previous multi channel format 70 WINDOW CONTROLS The buttons at the top right corner of the PSS display window allow you to lock the display offer shortcuts to certain functions and let you toggle normal window operations such as full screen minimize and close the display PICTURE 4 16 Symbol Function Options Locks the application You will have to re enter your password to resume control of the program Full Menu Access Password settings Log Out and shortcuts to function and menu buttons Hides the PSS display while keeping PSS running This will also cause the PSS icon to disappear from your Windows application tray at the bottom of your screen in order to hide access to the program It will be located in the Hidden Icons section of the tray until you select it at which time PSS will maximize eu Switch to and from full screen display Close Closes PSS You will have to confirm the closure by entering your password For expanded descriptions on the operations and functions of these buttons please see the PSS manual located on the installation disk or on your computer located with the PSS software itself 11 TOOL BAR This section of the PSS display contains many of the controls for on screen viewing Device List This is where you access the camera s you wish to view and control from the software This function was covered earli
78. try 37000 in the same manner as above Obtaining Internet IP address This website will also display your Public IP address near the top of the page above the box where you entered your port number This is the first part of the number which you will use to access the IP camera using your NVR the PSS software the Web Service browser app or your mobile device from outside of your local network away from the building in which your NVR is located The second part is the first port number that you confirmed was open Using the number shown in the image above you would enter http 81 919 622 24 85 with 85 being the opened port If you used a number other than 85 for the first port you will use that instead placing it after the colon in the address Be sure to record this address for use at your NVR If you had to use a different port than 37777 you will need to record that as well 29 2 4 TROUBLESHOOTING NETWORK CONNECTIONS OPENING PORTS The most common factor causing network connection issues is for communication between the device and a device outside the network to be blocked The router s built in firewall is designed to keep malicious users and software out of the network At times this can also block legitimate connections To avoid this routers can allow communication to pass through specific ports within the firewall These virtual tunnels only allow access to specific devices within the network Properly managed
79. u can double click on any channel in multi view mode to make it a single screen view Double clicking on the screen will return it to its place in the multi view display PICTURE 4 13 At the top of each channel s video display there is a set of data and a set of six function buttons QC DVR 280 Kbps 30 Fps S PICTURE 4 14 The data in the upper left shows the NVR s name the stream rate for that channel as well as its frame rate The function buttons allow you to perform operations with and within the display Each button will only affect the channel it is attached to Other channels will not be affected Symbol Button Function Select this button it will highlight in white and then click da and drag within the video image to zoom in on that section Digital Zoom i a Ne Clicking on the button again will return you to the original view Multi Screen This will switch between a multi screen or single screen Single Screen View view of that video When this button is selected you will begin recording it to Local Record your computer This will take still images of the video which will be saved Snapshot La according to your settings in Pic Path Turns audio on or off if this channel has audio connected Audio to it This does not have any relationship to the computer s audio i Ends the video display for that channel Close Video 69 IMAGE VIEW OPTIONS This row of buttons along the bottom of the Real Ti
80. ur router in Section 1 5 Domain Name System DNS You should now proceed to the section entitled Confirming that Ports are Opened Browser Windows Internet Explorer 05 http 10 6 196 6 PICTURE 2 24 tra tene E T ni re PICTURE 2 26 Tha lepna arpa chee eee i ga ere room 31 Option 3 Opening Ports Using DMZ on 2Wire Routers 2Wire brand routers are currently the exclusive router used for AT amp T s Uverse and other Internet servers Their configuration protocols are different enough that you should follow these instructions rather than the generic router instructions in Option 2 if you are an AT amp T customer STEP 1 On a computer connected to the same router as the IP Camera Browser Windows Internet Explorer open a web browser and enter the Gateway Router s IP address into eo x Ce http 10 6 196 6 the browser window s address bar to PICTURE 2 27 access your router STEP 2 Click on the Settings tab and then Firewall Once in Firewall ea is click on Applications Pinholes and pint a DMZ crei akaa STEP 3 In the Select Your Computer simazine 3 area locate your camera s IP address py roi pre cite and click on it STEP 4 Scroll down to select User Defined STEP 5 Click on Add a new user defined application STEP 6 In the box labeled Application 4 5 Profile Name enter IP Camera STEP 7 Ensure that TCP is selecte
81. w R Video Comp H 264 JPEG MJPG standard Video Frame Rate NTSC Main stream 1080P 30fps 1 3M 30fps 720P 30fps Substream 704x480 30fps Video Bit Rate H 264 56Kbps 8192Kbps MJPG is adjustable along with bit rate Video Flip supported snapshot 1f s snapshot Files saved as JPG Privacy Mask Maximum 4 privacy zones supported Video Adjustment Brightness contrast hue saturation and gain Video Info Channel title time motion detection masking a Detect 396 18x22 Zones Six sensitivity levels Motion detection ae 2 options alarm recording snapshot log and e mail 1 channel wire Ethernet port 10 100 Base T Ethernet Network Protocols Standard HTTP TCP IP ARP IGMP ICMP RTSP RTP UDP RICP SMTP FTP DHCP DNS DDNS PPPOE UPNP NTP Bonjour SNMP information maintenance and upgrade through aux power connector ed fs ca dnyoeg 9 Huipso0oay S10 99UUO9 Asenyixny praing P Humidity 10 90 13 QCN8002D 14 PICTURE 1 6 Texas Instruments DaVinci high performance DSP LINUX system Resources Supports simultaneous real time network local record and remote operation 0 1 LUX F1 6 color 0 01LUX F1 6 b w OLUX w R Video Comp H 264 JPEG MJPG standard Video Frame Rate NISC Main stream 1080P 30fps 1 3M 30fps 720P 30fps Substream 704x480 30fps Video Bit Rate H 264 56Kbps 8192Kbps MJPG is adjustable along with bit rate snapshot f s snapshot Files sav
82. y twisting it counter clockwise Take care not to damage the cover or the threads during this step Once the cover has been removed you can adjust the zoom and focus using the two knobs located on the lens body behind the LED circuit board You may need to loosen them by twisting the knob counter clockwise before making the adjustments Do not apply excessive force to the knobs as they can snap off leaving your camera unable to be adjusted PICTURE 1 5 It is recommended that you have some way to view the camera s view while making the adjustments to ensure that the image is properly in focus and includes the entire area that you wish to monitor This can be done using a camera tester connected to the BNC Video Out plug or by connecting it to an NVR where you can monitor it using the video display A third method would be by connecting the camera to a network using the steps described in Chapter 2 and then accessing it remotely using a mobile device with a sufficiently large screen clarity However with this method it is important to keep in mind that mobile devices use the lower quality substream video so final adjustments may still need to be made 11 QCN8001B Specifications 12 Texas Instruments DaVinci high performance DSP LINUX system Resources Supports simultaneous real time network local record and remote operation 1 3 2 0 Mp SONY progressive scan Exmor CMOS 0 1 LUX F1 6 color 0 01LUX F1 6 b w OLUX

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