User`s manual - Alcatel
Contents
1. n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a n a E Character Keyboard Character Keyboard j 1 n a j i Y Y D n a N c O o m Q 2r O o AO Q O n a 0 2 2 n a 3 3 U V n a U U I n a U 1 1 U a f Y y er a a A A a a A a g A A a A A a A A a n a A n a ee n a FE n a TC C C e e E e E E e AE e E i i n a n a n a I De med mo ge o Glan 0 19 9x gt ke Re Io S S SB OF O2 gt Os Or r Ox J 7 Ne Ng N ING No No lt S CE CE ex pee L4 me nebo o 9 e B7 Dg Qe Os B zz I n a Declaration of conformity Independently of the legal warranty that covers this appliance it is guaranteed for 1 year parts and labour counting from the date indicated on your invoice The invoice will be demanded if making a claim under the warr2. llllsl llle A 8 12 Identify the terminal you are ON 1 6 elles eh 8 13 Broadcasting background music on your loudspeaker 0020 eee e eee eee 8 14 Lock unlock your telephone occ areca cen ex xe e x e ARE ene CHORE Raw 8 15 Configuring the audio jack of your telephone lsssseeee A 8 16 Activating deactivating forced headset mode 60 00 2 cece eee Diatonis Call Center Agent set Supervisor station Ls Oc AGEM SEE AH nee mut RR a ahd E i EERE aerei iion QE Anh tesa wade ter e e D eri ot 9 2 Open an agent session login sssisleseee RII IA 93 DCC application welcome sereen auuuuus sun anne ana 9 4 The four operating statuses of the agent set liliis 9 5 Changing the operating status of the set liiis 9 6 Modifying your personal code 3 ani tob ae 9 7 Integrating another group leaving a group 1 6 6 IRI B8 GOMES s ded ruere erae da ere Spe dae Bud eve ih eE dt aee 9 9 Supervisor staton axasaxaeeekxg ad ews nn 9 10 Supervising group mallboxes sasra ccce cence nerds REN Sa RE nn nenn Annex Writing accented or special characters with the phone keyboard Declaration of conformity 19 19 19 19 19 19 19 19 20 20 20 20 20 20 20 20 21 21 22 22 22 23 23 23 23 24 24 24 24 24 24 24 25 25 25 25 25 26 26 26 26 26 26 26 26 ek vef Getting to know your telephon
3. 1 OK name of internal user and cost of a call 2 Print a charge ticket 3 Terminate consultation Print Ok CENE WENN 22 7 3 Call duration restriction Ba The duration of your external call may be limited in time by the administrator In this case a beep sounds and or a message will be displayed on the screen 20 seconds before the end of the communication Call transfer during a call transfer the maximum duration of the call is reset to the value defined for the destination station of the transfer Three party conference during a three party conference communication is cut off when the maximum time allowed has expired Meet me conference there is no call duration restriction Parking the maximum duration time is not reset on parked call retr 8 Programming your telephone 8 1 Initializing your voice mailbox enter your personal code then record light flashes your name according to voice guide 4 instructions Your personal code is used to access your voice mailbox and to lock your telephone 8 2 Customising your voice greeting You can replace the greeting message by a personal message ason Settings Mailbox Persomsa L 3 Gm WE E reach the Menu page nagoa Voice mail Record Ready to record ir to start recording recording Stor Pause Default to return to the default apply message end of recording to pause recording 8 3 Modifying your per
4. 2222222 een nennen nenn p 12 3 2 Answering a second call during a conversation 1 0 0 0 0c cece p 12 3 8 Switching between calls Broker call eseeeeee IR p 12 9 4 ransferririg a Call i2 ue m asus etate aec a ee p 12 3 5 Transfer a call to the voice mailbox of an absent party liliis p 12 3 6 Three way conference with internal and or external correspondents conference p 13 3 Placing a call on hold hold udis ecoblog ER REA bd RR p 13 3 8 Placing an outside call on hold parking 00 0 p 13 3 9 Intrusion into an internal conversation llle p 13 340 Store a HIDE Lua iau med aeq ne ra RUE aa E CIR ROG C ACC AD cR RE DR gd p 14 SA Adjust audio volume zen en banane BS Ges Othe AEE Qi id eise Reed p 14 Meet no CONTOFORGE Codes didit bubo SR ied decade bisque AD RR INS VUES p 15 4 1 Initiate a Meet me conference sslllslseseeeee n p 15 4 2 Join a Meet me conference esec ernras aand hah nnn nnn p 15 Shall ted er d beer bpP uideo ewan basierende p 16 5 1 Receivingisupervised calliringing u u nn p 16 5 2 Answering the general bell 22 nsueeren een en eee eh p 16 5 3 Manager secretary filtering 0 00 0 licei mme p 16 5 4 Call piGK pes Runner RR RES ee ERE RACE HORS p 16 5 5 Answering briefly in place of the operator 2 0 0 eee eee eee p 16 5 6 Hunting groups uu ete RE ae a ee gh tain heeded ER d AA p 16
5. A Logout gt gg Diatonis Call Center Agent set Supervisor station 9 9 Supervisor station A supervisor can consult the messages left in the voice mailboxes of the call centre groups maximum 8 groups using the function keys on an 40281P 4029 set or 4038IP 4039 4068IP set A supervisor can also perform the agent function from the same set 9 10 Supervising group mailboxes Supervisor station Consulting the messages When a message is left in a group mailbox the voice mail present indicator associated with the supervision key flashes I follow the instructions of the voice O l guide Press the supervision key amp When a mailbox is consulted by a supervisor the other supervisors cannot access it Supervision keys for group mailboxes and positioning on the sets 12 55 MT gt nson F NDCC NDCC2 ol Hpcc3 Oocca L v gpccs EDCC6 Opcc7 Opccs access the Perso page 27 Annex Writing accented or special characters with the phone keyboard The following table describes all the accented or special characters that you can write from your keyboard The column Keyboard describes the combination of typing keyboard characters to display the desired character The term n a in the Keyboard column shows the characters that can not be typed from your phone Character Keyboard N Character Keyboard n a n a n a
6. first letters of your correspondent s name If name is OK OK E make the call Using your telephone If name is not OK A wv istname 1 List extend search in list display the list of select the name correspondent required names c3 S O erase last letter show next show previous entered name name 2 6 Make calls via your programmed call keys A nson 4 Helen PERSO Q n wv access the Perso find the correspondent call the chosen page you want to call from the correspondent programmed call keys 2 7 Calling from the common directory Your terminal has access to a common directory of outside numbers directory number 2 8 Block dialling This dialling allows the user to enter the complete number before dialling noon BlkDial OO ain x access the Perso enter correspondent s make the call page number Subaddr Secret Text u add a subaddress send a written message erase last character return to initial Screen keep your identity secret Sending a subaddress You may have to add a four digit subaddress to the number called to obtain a fax PC or telephone etc 1 Subaddr enter subaddress on make the call keypad 2 9 Filtering calls using the voice mailbox w Perso This service lets you filter incoming calls to your voice mailbox When your caller leaves his message you can choose to communicate with him Activating ca
7. personal code Ss O 1 Sendcopy gt QNS number to be enter the first letters of the select message to number to be correspondent s called name copy by consecutive called name presses Sendmss Record S We send message record a comment 17 Sharing 5 13 Broadcasting a message on the loudspeakers of a station group To record a comment 0508 A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group Reads to record f e Speak you have 20 seconds v start recording the comment recording i number of Stop Listen broadcast group ag EM E The message will only be broadcast on terminals not in use and which have a end of recording replay comment loudspeaker Record 5 14 Modify the automated attendant welcome message remotely This feature enables a user with the appropriate rights to modify the automated attendant night or day time message re record a comment send message 5 12 Sending a recorded message to a number a distribution list 6 4 Sendmse A voice mail call number number of your voice personal code Voice e DO Q mailbox personal code e e follow the instructions of the voice guide Rdd g access the access the welcome messages personal correspondent s correspondent s name or other correspondents if apply options menu customisation menu no or list no li
8. lock the terminal define the default page displayed configure voice mail and access telephone functions such as calling back one of the last numbers or intercepting calls Lun l6 jan 2004 AEM 14 29 N 1 ab If perso f info R ub Settings Lock Appointment Perso page contains call line keys allowing supervision of calls and programmable call keys The up down navigator is used to access all the direct call keys apart from those displayed by default Direct call keys are programmed or modified via the Information key Tue 16 jan 2004 BNO 14 30 menu ET info 1 O line Anne Pascal Info page contains information on the telephone and the status of its functions name telephone number number of messages activation of transfer function appointment reminder etc Tue 16 jan 2004 88N 14 30 menu I perso Y Name Anne Number 77942 Left right navigator O used to move from one page to another y Up down navigator used to scroll through the content of a page Description of the screens 1 2 Call management screen Date Incoming call icon Time and status icon ue l6 jan 2004 A 8 CHO 14 33 Call holding icon 3 Il Ry Q RB uri OV Call in progress icon Incoming call presentation screen This screen is tem porarily displayed when a call arrives and shows the name NOEB Pascal and or number of the caller Pop up display of functions accessi ble whi
9. 5 7 Calling an internal correspondent on his her pager lssisl esses eese p 17 5 8 Answering a call on your pager 2 cece rh p 17 5 9 Calling a correspondent on his her loudspeaker llseeles eee eee p 17 5 10 Sending a written message to an internal correspondent 0 0 00000005 p 17 5 11 Senda voice message COPY ser tk hh iiaiai ehe RENE CR RR RACE RES aueh p 17 5 12 Sending a recorded message to a number a distribution list 0 p 18 5 13 Broadcasting a message on the loudspeakers of a station group issus p 18 5 14 Modify the automated attendant welcome message remotely llusuu p 18 Keon in ToUcfis hos khao od e COR PARE EUER do Oe CREE REQUE ER d d 6 1 Selecting calls to be diverted 0 0 enne 6 2 Diverting calls to another number immediate diversion lille esses 6 3 Diverting your calls to your voice message service l l llle 6 4 When you return consult recorded messages 2 22 2222 nennen nn 6 5 Activate disable the personal assistant lili 6 6 Personal assistant reaching you with one number only 0 00 ee eee eee 6 4 Diverting calls to your Pager sonten eiim cerea hr Sera e ae D dra MAURO 6 8 Forwarding your calls from the receiving terminal Follow me lsuss 6 9 Applying a selective diversion soi cauza a a a a a ee 6 10 Diveringall group Calls sic n 3 22 ne nn egg ene
10. 5 8 Answering a call on your pager v The 27 standard messages are shown below A call on your pager can be answered from any telephone within the system 1 Cadimebak 15 Meeting on 9 2 Call me back tomorrow 16 Meetingon at your pager beeps s 3 Call me back at 17 Out for a while 4 Call back 18 Absent for the rest of the day answer paging voubgraue 5 Call the attendant 19 Absent back at programmed key number 6 Call the secretary 20 Absent back on at 7 J will call back at 21 On vacation back on __ 5 9 Calling a correspondent on his her loudspeaker Menu 8 Use paging 22 External meeting Your internal correspondent does not answer If authorised you can remotely activate your 9 Please fetch your fax 23 External meeting back on correspondent s phone 10 Please fetch your mail 24 aminroomnr _ naoa 11 Please cancel your forwarding 25 In a meeting do not disturb I Interphon 12 Visitors are waiting 26 At lunch Paul TL 18 You are expected at reception 27 Indisposed E gerten Messages to be completed using numeric 14 Meeting at your correspondent gat 0 0 keypad does not reply 5 11 Send a voice message copy you are connected to the loudspeaker on your correspondent s phone if he she has the hands free function 1 Voice display number of new and Consult 8 old messages tes 5 10 Sending a written message to an internal correspondent Text
11. 8 11 Cancelling all diversions seeese snae ee nn ann em RR Ee aaa 6 12 Cancelling a specific diversion 0 0 0 cee eee 6 13 Diverting calls when your line is busy divert if busy lessen 6 14 Do not disturb oseseexx ken xu oko o RE RED Re eRe nen 6 15 Leaving a recorded message for internal callers llli 6 16 Consulting written messages 0 66 nnn 6 17 Message notification i er eee amr crece ned RR EUR aman nn ER e La Re Managing your Chal ges ias PER aan 7 1 Charging your calls directly to business accounts llllile esee 7 2 Finding out the cost of an outside call made for an internal user from your terminal L9 Gall duration restriction assures reme s RE Ri cR RA RON RO aan Programming your telephone 4 040040 01H 800 an 8 1 Initializing your voice mailbox sers ereenn aea een BRI 8 2 Customising your volce greeting essiensa recreare ence ie RR eee wee 8 8 Modifying your personalCOd6G 5s r eere rua au ne RO aei ra id d PR 8 4 Configuring the telephone ringer llle ee 8 5 Adjusting screen brightness ue dae podia anne 8 6 Selecting the welcome page 6 6 nnn 8 7 Selecting language ssssssssseeeehee eee 8 8 Programming direct CalliK6ys wi ccccectcn a nn een 8 9 Programming direct call Keys 5 4 ana een aan 8 10 Erase a programmed Keyes as a oaie aaa wer ee ROLE ede a eai a aoaaa ne 8 11 Programming an appointment reminder
12. E your telephone will ring at the same time as the switchboard ze Operator help same key to cancel programmed key Calls to the switchboard calls to the switchboard will ring on your AU telephone T l4 Operator help programmed key 5 6 Hunting groups w Hunting group call Certain numbers can form a hunting group and can be called by dialling the group number 9 no of group to be called Temporary exit from your hunting group Return into your group am leave group your group number programmed key one within a group can always be called by using its own number amp Ban to a group does not affect the management of direct calls A specific telepi Sharing Predefined message nooa 5 7 Calling an internal correspondent on his her pager BZ ares The number called does not answer and you know that the person called has a pager O Dm EE first message in list 27 Selectthe message enter the no of the apply your choice Paul to be sent message to be sent is alerted 01 to 27 your correspondent paging programmed does not reply key Language 0x CO paging in progress is displayed change language of message apply your choice Personal message Create m Your correspondent can answer from any telephone in the system l create a temporary personal apply your choice E message alphabetic keypad
13. Oradea ro If you get two calls at the same time you can switch from one call Left right navigator used to check calls to the other by pressing the display key associated with each call EM Function keys and programmable keys Guide key used to obtain information on functions of the menu page and to program key of the perso page Pressing this key during a call displays the name or number of the caller Messaging key to access various mail services If the key flashes a new voice message or a new text message has been received Programmable key F1 and F2 keys Lit when the function associated with the key is activated e e O Redial key to access the Redial function b 1 Description of the screens 1 1 Welcome screens Menu page Perso page Info page Time and status icon Date Tue 16 jan 2004 amp EN 14 29 Y be Call forwarding icon perso If info QAL Stationary no forwarding ac tivated Rotating forwarding activa P ted Setti ngs Lock blue immediate forwarding Scroll bar shows orange forwarding if busy or the position ona E absent page Appointment Displays the content of the page selected Menu page contains all functions and applications accessible via the keys associated with the words on the screen From this page it is possible to adjust the ringer volume and screen brightness program the time of an appointment
14. by pressing the function keys on the set 40281P 4029 set and 40381P 4039 4068lP sets or using the Agent Assistant agent software on PC if available 26 9 5 Changing the operating status of the set Agent set Changing using codes all sets The operating status change codes are defined when the system is configured Contact the system administrator to obtain these codes 6 enter the feature code to activate Statuses Codes in service withdrawn additional task temporarily absent A buzzer type alarm sounds activation refused the set is probably not taken into account by the call centre you should contact your administrator A melody is played activation accepted the change of status has been carried out Change by function keys 40281P 4029 set and 40381P 4039 4068IP set Press the function key of the status to be activated Information relative to the selected status is displayed on the Screen If a refusal message is displayed contact the system administrator 9 6 Modifying your personal code Agent set A 1 Password v new code 4 digits 9 7 Integrating another group leaving a group Agent set 12 55 ETE gt no Q A WACD Q Groups Dacp3 DAcp4 _ DACD 7 D ACD 8 press the key of the group 1 to 8 to integrate box empty and orpress the key of the group to leave box full 9 8 Agent set Close the agent session logout
15. the conference master on hooks all the communications will be cut off 15 4 2 Join a Meet me conference Once set up by the conference master the participants can join the Meet me conference 5 participants maximum ee O from the outside dial the Meet me conference joining call number ti lift the receiver enter the joining code for see Making a the Meet me call conference You are in conference mode enter the conference access code Joining code this code is defined by the administrator during system configuration Call number for joining the Meet me conference this call number allows the participants to join a conference from an external set This number must have been defined previously by the system administrator An audible beep sounds when a participant joins the conference 2 audible beeps sound when a participant leaves the conference You cannot join a conference if the maximum allowed number of participants is already reached If the conference has not yet been set up by the conference master you are put on hold until the conference is initiated 5 minutes maximum If you cannot directly reach the conference you have to call first an internal user or an automatic operator This one dials the call number for joining the Meet me conference and then transfers your call 10 seconds MAAA 5 Sharing 5 1 Receiving supervised call ringing To receive the special ringing fo
16. 4 Lock unlock your telephone Menu 1 Lock your telephone is Lum locked unlocked reach the Menu depending the displayed page informations enter your password or confirm 25 9 Diatonis Call Center Agent set Supervisor station 9 1 Agent set A call centre solution allows optimum distribution of calls to agents according to their availability and skills 9 2 Open an agent session login Agent set n298 oo select the DCC application depending the displayed informations enter your password or confirm Losin O select the agent and validate ACD application welcome screen display 9 3 DCC application welcome screen Agent set name of the agent set status of the a _ queues _ 1 Onduty C Work T Abs Offduty Logout Groups Passwd e 01 means 1 call waiting 4029 4028IP set 4019 4018IP 4008IP set 9 4 The four operating statuses of the agent set An agent s availability is determined by the operating status of which there are 4 that the agent can change at any time These statuses are In service the agent is ready to receive calls Withdrawn the agent has withdrawn from the ACD application Additional task the agent is performing a task concerning a call and is not taking other calls Temporarily absent the agent has taken a break and is not taking calls The agent can change the operating status directly by entering codes on all sets
17. 4 May 2004 amp NO 14 35 status icon Application screen Events screen Application screen displays information relevant to programming or configuring the telephone Events screen displays events connected to the programming or configuration operations in progress confirmation rejection error etc 2 Using your telephone 2 1 Making a call o amp So SOF on 25 dial directly lift the number required hands free number required the number for receiver your call no om Ss Paul in conversation more information on the programmed line key correspondent s during a conversation caller successive presses name for name and number correspondent s number 0 is the default code for an outside line m For the operator dial 9 by default m The duration of your external call may be limited in time by the administrator In this amp To make an external call dial the outside line access code before dialling your case a beep sounds and or a message will be displayed on the screen 20 seconds before the end of the communication Depending on how the system is configured the name or number of the caller is displayed on the screen Pressing the i key EE the name or number of the caller on the screen If the number is displayed by default pm the i ped CHREN the name If the name is displayed by default pressing the i key displays e number If the internal or outside number does
18. Alleray 75505 Paris Cedex 15 S A au capital de 10 594 839 096 380 129 866 RCS Paris Notre site internet http www orange business com MU19005ZUAF O711ed02 1027 Business E Services MEUL
19. Business Services o 92 cz Le 2 s manual 4029 4028IP User User manual Introduction Thank you for choosing a telephone from the 40281P 4029 range manufactured by Orange Business Services Your 4028 IP set 4029 digital set terminal has a new ergonomic layout for more effective communication A large graphic screen in conjunction with various keys and the navigator allows you to make calls configure and program your telephone a receiver that is pleasant to use it fits nicely in the hand with a flexible grip section communication is even more convenient using the audio keys loudspeaker hands free using the convenient alphabetic keypad you can call your correspondents by name How to use this guide Actions Keypad Lift the receiver 2g Numeric keypad Hang up ee Alphabetic keypad e Specific key on numeric keypad Navigator e Move the navigation key up down to the left or to the right To go back one level press and release or to return to the welcome page press and AO hold during a conversation can be used to access the different pages Menu Perso etc and to return to the telephone screens Display and display keys Audio keys Smith John Partial view of display q pear bal i Display key o Adjustment reduce o Adjustment increase Programmable keys and icons Other fixed keys Line key 3 Fixed key Icon corresponding to key i MENU Info k
20. aker or receiver nsoa during a adjust audio volume conversation Paul in conversation During a conversation 14 4 4 1 Meet me conference The Meet me function is used to set up a conference with a maximum of 6 persons the master of the conference who has the rights for initiating the conference and the participants maximum of 5 who meet for the conference Initiate a Meet me conference In order for the participants to join the conference you must first decide on a meeting time for the conference and send them the access code e system rejects your request oO Te 25 lift the receiver enter the Meet me see Making a conference activation call code When the system emp you to enter a code or password you are allowed 3 attempts before t from the outside dial the Meet me conference activation call number enter your telephone number internal the conference is set up enter your enter the conference personal access code password Activator code This code is defined by the administrator during system configuration Call number for activating the Meet me conference this call number is used by the conference master when he wishes to initiate a conference from an external set This number must have been defined previously by the system administrator Password the default password cannot be used If necessary refer to chapter Modifying your personal code m When
21. anty The warranty does not however apply in the following cases in the event of use that does not comply with the instructions given in this user s manual faults or damage caused by natural wear damage resulting from a cause external to the appliance e g impact fall exposure to dampness etc noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer Warning never place your telephone in contact with water To clean your telephone you may however use a damp soft cloth Never use solvents trichlorethylene acetone etc which may damage the plastic parts of your telephone Never spray it with cleaning products The ear piece and microphone area of the handset may attract metallic objects that may be dangerous for the ear The wording is not contractual and may be subject to change Some functions of your telephone are controlled by a software key and the configuration of the unit EC declaration of compliance We FRANCE TELECOM Fonction Groupe Achats et Am lioration de la Performance 42 av de la Marne 92120 Montrouge declare that the product mentioned in this note conform to the following European Directives and European Standards Radio and Telecommunication Terminal Equipment Directive 99 5 EEC a 1999 5 CE R amp TTE Standby power consumption 3 5 W amp Information relative to the environment This symbol indicates that at the e
22. but a permanent request m remains in memory f your calls are diverted to another terminal the diversion is not applied to the reminder call 24 Programming your telephone To cancel your reminder request 8 15 Configuring the audio jack of your telephone Menu nson 1 Appointmt Temporary 1 Permanent By default the audio jack of your telephone can be used to connect a headset hands free kit or Lum LE Ze loudspeaker i d Settinas Phone Jack reach the Menu select the type of appointment temporary or f menu page permanent l l Clear reach the Menu C page CO Headset Handsfree Ldspeaker 8 12 Identify the terminal you are on Info The number of your telephone is displayed on the Info page 8 16 Activating deactivating forced headset mode Menu Access the Info page using the navigator ro pag 9 9 Forced headset mode must be activated as soon as a headset is installed instead of the receiver E Settings Phone 1 FcedHead 8 13 Broadcasting background music on your loudspeaker BZ You can broadcast background music on the loudspeaker of your telephone depending on reach the Menu configuration page when telephone is not in use On 1 off ox background music is played Doz 0x Long press same key to cancel Long press The music stops when a call is made or received and starts again when you hang up activating deactivating forced headset mode 8 1
23. e Wi Indicator light Adjust the tilt of the screen Flashing green incoming Handset call e Flashing red alarm t j BEES Services emm Cz e E E M 13 XJ 3 3 93 3 9 wW 23 83 0 EI 62 ty UI KJ 2 M 223 Ww amp byw C E Ww a Ty Socket for connecting headphones or a Hands free Loudspeaker unit Alphabetic keypad Wi Audio keys B Hang up key to terminate a call Hands free Loudspeaker Key to make or answer a call without lifting the receiver e Lit in hands free mode or headset mode short press Flashing in loudspeaker mode long press Intercom Mute key Qo During a conversation press this key so that your correspondent can no longer hear you Terminal idle press this key to answer calls automatically without picking up the receiver To adjust the loudspeaker or handset volume up or down Wi Extension unit An extension unit can be fitted to your telephone This provides additional keys which can be configured as function keys line keys call keys etc To affix labels push the holding strip of the unit backwards to you and lift it Install the label under the keypad in the housing designed for and place the keypad back into position Wi Display and display keys Contains several lines and pages providing information on calls and the functions accessible via the 6 keys associated with the words on the screen PP Tra
24. e apply your choice The 27 standard messages are shown below 1 Call me back 15 Meeting on 2 Call me back tomorrow 16 Meetingon at 3 Call me back at 17 Out for a while 4 Callback 18 Absent for the rest of the day 5 Call the attendant 19 Absent back at 6 Call the secretary 20 Absent back on at 7 I will call back at 21 On vacation back on __ 8 Use paging 22 External meeting 9 Please fetch your fax 23 External meeting back on 10 Please fetch your mail 24 laminroomnr _ 11 Please cancel your forwarding 25 In a meeting do not disturb 12 Visitors are waiting 26 At lunch 13 You are expected at reception 27 Indisposed 14 Meeting at _ _ ec to be completed using numeric 6 16 Consulting written messages The light indicates that messages have been received 0508 Messagi Text di Bx Voice isplays the sender s aaa EN message on the screen number of messages received Readmore Displays the rest of the message and the date and time it was left O Next message Previous message fear Erase message apt Call back sender of message Sendmsa Sending a written message to an internal correspondent aber Save the sender s number in your directory 5 Terminate consultation Keep in touch 21 6 17 Message notification A message is left in your
25. er number of telephone Conf BTTSTETEE from which call was rE Fr parked eS SS If the parked call is not recovered within a preset time default value 1 min 30 it is cancel the Be to the operator conference 3 7 Placing a call on hold hold w l Exclusive hold 3 9 Intrusion into an internal conversation wv during a conversation you wish to place the call on hold and recover it later on the same telephone Your correspondent s line is busy If the number is not protected and if authorised you can intrude asea naoa into the call hd Hold m 9 wIntrus wIntrus in conversation Pn during a your call is placed on hold conversation same key to exit Recover the call on hold Protection against intrusion AZDA naea 3 E T S e En Eu ENT en key associated with the communication enter the number incoming call icon protection Common hold subject to programming programmed key to recover your call on any telephone in your system n5o8 noom Protection is cancelled when you hang up Paul in conversation during a your call is placed on hold conversation 13 3 10 Store a number During a call to save the number onto a call key G O SaueToReP au Paul l in conversation v during a conversation press a call key on the enterthe name of your apply Perso page correspondent 3 11 Adjust audio volume During a call to adjust the volume level of the loudspe
26. ey Voice mail access key Other symbols used Means that the function is accessible from the Menu page pag Perso Means that the function is accessible from the Perso page Perso pag Means that the function is accessible from the Info page BZ Means that the function is subject to programming If necessary contact your installer These symbols can be supplemented by small icons or text Recommendations on the management of password or personal code of your phone When connected to an external public network your e diatonis IPBX can be subject to malicious attacks A simple way of protecting against attack is to change your passwords regularly as you do for your PCs Here are a few tips on choosing your password called personal code 4 digits on your phone a Do not use a too easy password ex 1234 2010 Take a different password for each application Your password is personal and should remain confidential not disclose it to anyone else Never write down your password The first thing an attacker will do is rummage through your belongings check your diary look under your monitor and keyboard sift through your garbage etc Your phone is now correctly secure and the fraud risks are minimized Contents Getting to know your telephone ic css ks teh rn hh RR cen anise p 6 Description of the Screens 23k ac omn p Rio m SR ead te CR CRURA wma dials Rec p 7 1 1 Welcome SCIONS ias urn nn otros t
27. f the 2nd the first call is on hold during a terminal conversation If the number receiving the transfer answers Transfer a You can also transfer your call immediately without waiting for your correspondent to answer S 3 5 Transfer a call to the voice mailbox of an absent party During the call you want to transfer your correspondent to the voice mailbox of another correspondent Transfer between two outside calls is not generally possible depends on country concerned and system configuration ALOA 1 TrFUMU Paul B in conversation during a number of conversation second correspondent During a conversation Recover the call on hold from any telephone 3 6 Three way conference with internal and or external correspondents conference DARE During a conversation a second call is on hold S Paul in conversation Confer key associated with John i the incoming call in conversation icon select the conference N function 3 8 Placing an outside call on hold parking B Cancel conference and return to first correspondent if conference is active You can place an outside call on hold and recover the call on another telephone naoc 1 wDonf Park Paul in conversation Hang up on all correspondent if conference is active during a conversation E To recover the parked call I Pickup Unpark u EE After the conference to leave your two correspondents talking togeth
28. le RR Ro RR RR RR UR nunmehr p 7 1 2 Call management screen 0 ehh hh p 8 1 3 APPIICALION SEISEN ooa ictu ex e beiden E hea don EA Pape He ERA ec A p 8 Using Vour telapBODE se euch disi een p 9 2 1 Makirig a callia rede a uU Ds oid d re dene p 9 2 2 Receiving a Calli 22 225 062 ets corte roe Eus dod teat wee ee E sen ee due gh ata a ees p 9 2 3 Using the telephone in Hands free mode ssssseese I p 9 2 4 Activating the loudspeaker during a conversation receiver lifted Lll p 9 2 5 Calling your correspondent by name company directory 0 00000005 p 9 2 6 Make calls via your programmed call keys eee eee p 10 2 Calling from the common directory lslsleseeele ree p 10 2 8 Blockediallirig 202 22 Sika dor e Ne ee GERE Eod UR he DEL es p 10 2 9 Filtering calls using the voice mailbox 0 0 eet eee eee p 10 2 10 Rediallilig nr ocn tr et E et ica eb edere tetas ende aaah cca coh Saas Dd anus R1 used dere p 10 2 11 Requesting automatic callback if internal number is busy lille p 11 2 12 Receiving intercom calls nnne ns weh i Pa ko DE nee cen ee eee TRES p 11 2 13 Sending DTMF signals 0 0 e I hh p 11 2 14 Mute so that your correspondent cannot hear you l i else elles p 11 During s COnVelsdliOH au ema aee scher DRE qa wA d RR demsac Ra Ed sea p 12 3 1 Making a second call during a conversation
29. le the call is taking place ap Conference k A Each tab corresponds to a call the status of which is symbolized by its icon in progress held arrival of new O call When a call is in progress use the left right navigator to look at held or incoming calls A Use the up down navigator to display the functions accessible These functions transfer conference etc are directly related to the status of the call consulted For example the transfer function will not be available between a call in progress or a held call and an incoming call 2 Back Exit key I4 used to switch from a telephone screen to an application screen For example can be used while a call is in pl progress to look up a number program an appointment reminder etc Depending on how the system is configured the name or number of the caller is displayed on the screen 1 Pressing the i key displays the name or number of the caller on the screen If the number is displayed by default Calls can also be managed from the Perso page While the call is in progress press the Back Exit key and display the Perso page Calls in progress or waiting are displayed on the different line keys It is then possible to converse with the caller of your choice by pressing the key associated with him pressing the i key displays the name If the name is displayed by default pressing the i key displays the number 1 3 Application screen Date Application name Time and ue 0
30. ll screening same key to stop listening and E m Perso deactivate the screening voice mail filtering enter your personal programmed key password When you receive a call ngoe you hear the message left by your Paul caller is screened name or number of the hands free to take caller the call v to stop listening only 2 10 Redialling Redialling the last number dialled redial c last number redial Redial key short press Call back on the last 10 number dialled naoa RedialLst Redial key reach the Menu page long press O I Call lt gt a select the No in the last call required number ten issued 10 Using your telephone 2 11 Requesting automatic callback if internal number is busy 2 14 Mute so that your correspondent cannot hear you You can hear your correspondent but he she cannot hear you H 1 Callback 089g internal number busy callback request acknowledged t QO The key lights up Paul b in conversation Cancelling callback request during a disable microphone conversation I Callback cancellation of callback request acknowledged USE Qo The key is no longer lit gt o lt Automatic callback is not available if the set of your correspondent is free or if you resume the are put on hold when the set is busy conversation 2 12 Receiving intercom calls You can answer a call without lifting the receiver When you receive a call your are au
31. mailbox but you are not at your desk You can configure your telephone so that you receive notification of the message on another telephone nson Settings Notify j menu f reach the Menu page Activate deactivate message notification ON OFF Choice press consecutively to apply activate deactivate To pause recording Number SSS enter the number apply Change the time slot the time slot during which notification is activated can be changed Schedule Coe DAN change times apply T Managing your charges 7 1 Charging your calls directly to business accounts v You can charge the cost of your outside calls to business account numbers 8 project code enter the number of password for this enter number for programmed key the terminal to receive internal telephone correspondent the message Adding or changing a business code during a call x Business account code during call programmed key 7 2 Finding out the cost of an outside call made for an internal user from your terminal ngoa the call is placed on hold Paul in conversation during an internal programmed key Meter conversation Total Recall Transfer GNE vr outside transfer call to your number called correspondent on hold When the internal correspondent who has taken the call on hooks you are called back and can 1 Read information concerning call cost duration number of units
32. nd of its life this product should be subject to special collection and disposal in member countries of the European Union as well as in Norway and Switzerland By ensuring mug this product is disposed of correctly you will help to conserve natural resources and help prevent potential negative consequences to the environment and human health which could otherwise be caused by inappropriate disposal of this product For further details about recycling this product please contact the supplier who sold you the product Operating conditions Operating temperature range 5 C 45 C Acoustic shock protection The acoustic level of the signal generated by the handset earpiece is less than 130 dBspl for a transient signal 123 dBspl for Australia and less than 118 dBspl rms for a continuous signal 120 dBA for Australia Directive 2003 10 EC specifying the risks inherent in noise at work The ring contributes towards overall daily noise at its maximum setting the level is 105 dBA at 60 cm from terminal To reduce the level the following is recommended reduce the setting 9 levels of 5 dB program a progressive ring Any unauthorised modification to the products shall render this declaration of compliance null and void All rights reserved To contact your after sales department please dial OB MUI 0 825 817 807 0 15 TTC MN monday to saturday from 8 a m to 8 p m except bank holidays France T l com 6 place d
33. not reply Interphon mCallback Text pte E 8B _ O broadcast a message on the request callback to a busy send a written message loudspeaker of the free terminal terminal go to next screen 2 2 Receiving a call iy q cina i e m Po is calling T qe u more information on the lift the hands free press the key next to the incoming receiver call icon nsoa caller successive presses for name and number 2 3 Using the telephone in Hands free mode Terminal idle q you are in hands free mode E gt iK Q lt uu bh press and terminate release your call Call in progress naon gt gt e lt Paul in conversation during a press and release conversation During a conversation you can lift the receiver without terminating the call 2 4 Activating the loudspeaker during a conversation receiver lifted Loudspeaker q the loudspeaker key flashes gt x lt b naom Paul in conversation during a activate loudspeaker conversation long press P o q The key is no longer lit Da deactivate loudspeaker long press adjust volume 9 levels amp press and release the loudspeaker key to switch to hands free mode light steady 2 5 Calling your correspondent by name company directory 2808 Dial by name Paul 0017003 proposes a name followed by a corresponding telephone number and sequence number in list
34. nsfer icon pressing the key next to this icon allows you to program or change the transfer function a Headset connected Appointment programmed A Silent mode activated m Telephone locked Display keys pressing a display key activates the function shown associated with it on the screen x Wi Navigation OK key used to validate your choices and options while programming or configuring Left right navigator used to move from one page to another Back Exit key to return to previous menu short press or return to first screen long press during a conversation provides access to welcome screens Menu Info and to return to the conversation icon screens o A Q Up down navigator used to scroll through the content of a page bd Q W Welcome screens NADA 10 30 _ EER Menu page contains all functions and applications accessible via the keys associated j with the words on the screen Jean Deuze Denis Laure Perso page contains call line keys allowing supervision of calls and programmable call Paul Durand Pascal Mante keys Info page contains information on the telephone and the status of its functions name telephone number number of messages ac tivation of transfer function appointment reminder etc V W Call display t Incoming call ge Call in progress or outgoing call nzoR 10 30 nze 10 30 Wl 0790676707 0790676707 00 03 47 00 03 47 E Call on hold J A208 10 30
35. r calls to another number gt same key to cancel EA Supervised call ringing programmed key Em Ba 5 2 Answering the general bell When the operator is absent outside calls to the operator are indicated by a general bell To answer ason Pickup GenBell reach the Menu page 5 3 Manager secretary filtering Bi System configuration allows manager secretary groups to be formed so that the manager s calls can be directed to one or more secretaries From the manager s or secretary s telephone incoming calls are filtered by a chosen person secretary etc Filter programmed key same key to cancel Filtering is indicated on the manager s telephone by the icon corresponding to the filtering programmed key 5 4 Call pick up You hear a telephone ringing in an office where no one can answer If authorised you can answer the call on your own telephone If the telephone ringing is in your own pick up group group call pick up programmed key Em amp Z If the telephone ringing is not in your pick up group T Pickup Set reach the Menu number of page telephone ringing am set call pick up number of telephone programmed key ringing m The system can be configured to prevent call pick up on certain telephones 5 5 Answering briefly in place of the operator v Outside calls to the operator will ring on your telephone and you can answer the call
36. rror hang up your telephone will ring and you will recover your first call S 3 2 Answering a second call during a conversation A second correspondent is trying to call you naoa Paul in conversation name or no of the caller displayed for 3 seconds more information on the caller successive presses for name and number during a conversation Depending on how the system is configured the name or number of the caller is displayed on the screen Pressing the i key displays the name or number of the caller on the screen If the number is displayed by default NEA the i KY ee the name If the name is displayed by default pressing the i key displays e number S 12 Answer call displayed nanoa amp T 1 Answer B x John in conversation line key for which the first call is on hold icon is flashing To return to your first caller and end the conversation in progress 5 uo f of key associated with the 3 3 Switching between calls Broker call incoming call icon During a conversation a second call is on hold To accept the second call nno nao John in conversation nanoa nooa Paul John p in conversation in conversation your first call is placed on key associated with hold the incoming call icon 3 4 Transferring a call To transfer your call to another number naom naoc John in conversation Paul in conversation no o
37. s 8 6 Selecting the welcome page This function is used to choose the page displayed by default on the telephone naon Settings Options Homepage E select the default apply your choice page 8 7 Selecting language naon Settings Options Lm reach the Menu page A Language Q v apply your choice Hame Enter the name select the default page 8 8 Programming direct call keys Perso page press a call key on the access the Perso Perso page page using the navigator Number Do enter the number 8 9 Programming direct call keys F1 and F2 keys e 1 Hame press a programmable enter the name key F1 or F2 Humber enter the number Perso 8 10 Erase a programmed key naa Fi 1_Clear select the key to press a programmable access the Perso erase key F1 or F2 page using the navigator 8 11 Programming an appointment reminder You can define the time of a temporary reminder one in 24 hours or a permanent reminder every day at the same time Temporary Permanent B select the type of appointment temporary or permanent anon RePaintmt reach the Menu page apply the appointment time enter time of appointment At the programmed time your telephone rings f you are in conversation the display flashes and an audio tone is generated After three calls without reply a temporary request is cancelled
38. sage Sendcopy copy message 6 5 Activate disable the personal assistant Menu nao a noon i j Settings Settings Assistant Fus SS reach the Menu page nnom DFF Settings Assistant ON 6 6 Personal assistant reaching you with one number only Menu 1 OH ason Settings Assistant Menu up ua SaaS _ reach the Menu select type of diversion page Internhr ExternNr Mobilehr SENE aaa EAE dial number of a dial an outside line number dial number of your Mobile colleague or your 4076 or DECT secretary Operator activate deactivate transfer to apply operator 6 7 Diverting calls to your pager wv Callers will thus be able to contact you while you are moving around the company Topasi paaina 9 Q ms diversion is acknowledged v forward to paging programmed key 19 Keep in touch 6 8 Forwarding your calls from the receiving terminal Follow me You wish to receive your calls in your present location Use the Follow me function A Sy oO Follou me eo AA follow me your extension programmed key number your extension number diversion is acknowledged 6 9 Applying a selective diversion You can selectively divert calls according to the caller s identity am selective forwarding programmed key diversion is acknowledged 6 10 Diverting all group calls You can divert all your group calls to another in
39. sonal code Your personal code is used to access your voice mailbox and to lock your telephone nson Settings Options I Password fee OOo CO m reach the Menu page SD eo e 25 old code new code 4 digits 4 digits As long as your voice mailbox has not been initialized personal code is 1515 23 8 4 Configuring the telephone ringer nao Settings Phone Ringing reach the Menu page Choose the tune Melody select the melody of your choice apply your choice 16 tunes Adjusting the ringer volume Volume le select the volume of your choice apply your choice 12 levels Activate deactivate silent mode Silent On 1 Off BEE TEE E to activate to deactivate apply your choice Activate disable meeting mode progressive ringing Progress On 1 OFF Bru a o NENNEN TE GEHEN to deactivate to deactivate apply your choice Activate deactivate discreet ring mode Beeps On 1 Off SS NENNEN GIMEMEN to deactivate to deactivate apply your choice Adjust ringer volume while a call arrives ngoa m e is calling your telephone adjusting the ringer rings volume Programming your telephone 8 5 Adjusting screen brightness a Settings Phone Contrast j menu f reach the Menu page Screen keys C increase or reduce the brightness of the screen or keys of the extension unit by pressing consecutively on the corresponding key
40. st name 00 to 50 necessary 00 to 50 Record B start message recording Stop recording end of recording apply Listen Record 4 ogg U__ replay message re record a message apply 18 6 Keep in touch 6 1 Selecting calls to be diverted When a diversion is applied you can select the types of call to be diverted outside internal all Pa Ext int o gt oO T select the type of Out Int call asoa Forward Ext Loc type of call diverted is displayed Allcalls External Internal divert internal and outside calls divert outside calls divert internal calls 6 2 Diverting calls to another number immediate diversion The number can be your home portable or car phone voice message or an internal extension operator etc 1 Immediat o gt g number to be called Rediallst diversion is acknowledged SpeedDial You can make calls but only the destination number can call you 6 3 Diverting your calls to your voice message service LED 1 Immedsur diversion is acknowledged 6 4 When you return consult recorded messages The light indicates that messages have been received Voice eo personal code Consult 5 am 4 select message amp display number of new and old messages display name of sender with date time and ranking of message Play Clear I Call listen to message erase message call back sender of mes
41. ternal number Lam group calls forwarding programmed key diversion is acknowledged number receiving diversion 6 11 Cancelling all diversions programme another type of diversion cancel all forwarding programmed key 5 1 Cancfwd 6 12 Cancelling a specific diversion am programmed key corresponding to type of diversion group or selective 20 6 13 Diverting calls when your line is busy divert if busy Callers can be diverted to another telephone if you are already on the line 3p I Onbusy Lo forward on busy programmed number receiving key diversion diversion is acknowledged number receiving diversion 6 14 Do not disturb You can make your terminal temporarily unavailable for all calls 5 e OND a DND programmed key diversion is acknowledged Callers wishing to contact you will see the Do Not Disturb message displayed on their sets when they try to call 6 15 Leaving a recorded message for internal callers You can leave a message on your terminal which will be displayed on the screen of the terminal calling you Textansw Do LJ Predefined message j Gotomsa Oo cdm Selectthe message to be sent enter the no of the message to be sent 01 to 27 first message in list 27 apply your choice Language change language of message Personal message Create create a temporary personal message alphabetic keypad apply your choic
42. tomatically connected in hands free mode The identity of the caller is displayed on the screen To activate Terminal idle QO corresponding LED lights up When your caller hangs up intercom mode remains active To deactivate Terminal idle QO The corresponding LED goes out 2 13 Sending DTMF signals During a conversation you sometimes have to send DTMF signals such as with a voice server an automated attendant or a remotely consulted answering machine naoa wriFcade Paul in conversation during a to activate conversation The feature is activated by default 11 During a conversation 3 1 Making a second call during a conversation naotm Newcall e Paul L DO in conversation T during a number of conversation second correspondent naBnom Rediallst SpeedDial e John in conversation to call a number in the the first call is on hold directory select the no in the last ten issued if your telephone allows this operation Other methods for calling a second correspondent 82 8 o Dial directly the number for your call Name of second correspondent To access the Redial function press and hold Call back on the last 10 number dialled short press Programmed line key amp gt To cancel your second call and recover the first naoa nao John in conversation key associated with the incoming call icon If Mu make an e
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