HuronTel Internet Security Services FAQs
Contents
1. HuronTel Internet Security Services FAQs Questions before installing the software 0 0 0 eeccceceeeeeecceceeeeeeeeeeeecccaeeeeeeeeeeeeeaaeeeeeeeeeeeececaeeeeeeeeeseenaaaes 4 Q What is required from my PC to be able to use HuronTel Internet Security Services 06 4 Q Which operating systems does the service SUpport cccceceeeeeeeceeeeeeeeeeeeeeeccaeeeeeeeeeteentteeeeeess 4 Q Are HuronTel Internet Security Services available for Apple Macintosh ccccccseeesteeeeeeees 4 General QUESTIONS ccccceeeeeeeecceee eect eeeeeeeeaeeeeeeeeeeeecaaaeeeeeeeeeseccaaeeeeeeeeesececaaeeeeeeseseeeccciieeeeeeeseeeenaaes 4 Q am experiencing technical difficulties with HuronTel Internet Security Services How can PIOCCCG iieo oies beset EEE EEE EEEE EEEE EEEE EE ETE E EE E EE sentieeviewns 4 Q I have subscribed to HuronTel Internet Security Services but can not install my software What are the possible reasons behind tS nnise E aE REATI EREE E EBENE 4 Q I have a shared Internet connection can use HuronTel Internet Security Services on all the COMPULENS sii 5 Q Can give a copy of the software to a friCNd cccccceecceeceeeeeeeeeeeeceeeeeeeeeeseeccceeeeeeeeeteentsneeeeeees 5 Q formatted my hard drive Do need to register again eeecceeceeeeceeeeeeeeeeeeeeeeeteeeeeeeeeteeettneeeeeees 5 Q Is the service really updated automatically cccccccccecceceeeeeeee2. change my security level in lt Service NAME gt ccccccceeceeeeeeeeeeeeeeeccceeeeeeeeeeeenaaes 10 Q How do change the Firewall rules ccccccceccccceeeeeeeeeeeeecaeeeeeeeeeeeecaaaeeeeeeeesessccaeeeeeeeeeeeeenaaaes 10 Q want to allow all traffic for some reason temporarily How do do this cceeeeeeeeeeeees 10 Q Why is my FTP software not functioning after lt Service Name gt installation ccceeeeeeee 11 Questions related to Parental Control cccccececceeeeeeeceeneeeeeeeeeeeecceaeeeeeeeeeeeeecciaeeeeeeeeeeeeceiaeeeeeeeeteee 11 Q Why do need the Parental Control password ccccceceeececeeeeeeeeeeeeeeeecaaeeeeeeeeeeececaeeeeeeeeeeeeenaaes 11 Q How can change the Parental Control settings ceccccsceeeeeeeeeeeeecneeeeeeeeeeeeenaeeeeeeeeeeeeenaaes 11 Q How can disable Parental Control temporarily cccccceeceeeeeeeeeeeeccneeeeeeeeeeeeeecaaeeeeeeeeeeeeenaaes 11 Q I have forgotten my Parental Control password how can access the lt Service name gt settings 11 Question related to Spam Control iii nin nnn aici ies 11 Q How can change Spam Control settings cc ccccceeeeeeeececeeeeeeeeeeeeeccceeeeeeeeeeeeeecceeeeeeeeeeeeeneaaes 11 Q How do allow or deny mail coming from a certain address 00 0 2 eee eeeeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneaaes 11 Question related to Anti Spyware 0 0 cccccccieccceee
3. so that access to the Internet sites you are trying to access is allowed You can also manually allow or deny access to defined sites in the Parental Control Advanced settings Questions related to Anti Virus Q Virus Protection has detected a virus in the System volume information or the RESTORE folder but it cannot disinfect rename or delete the infected file What can be done to get access to those files A System Restore is a feature of Windows XP and Windows ME and if the virus infects the computer it is possible that the virus could be backed up in the system restore folder You need to disable System Restore and here are steps how to do it Windows XP Select My Computer right click Select Properties Select the System Restore tab Select Turn off System Restore Press Apply Press OK Restart the computer Scan all hard drives and all files with HuronTel Internet Security Services When you have scanned all files and disinfected them please go through those steps again and turn on the system restore ONOOaARWN Windows ME Close all open programs On the Windows desktop Right click My Computer Select Properties Select the Performance tab Select File System Select the Troubleshooting tab Select Disable System Restore Select OK 10 Select Close 11 Select Yes to restart your computer 12 Scan all hard drives and all files wi
4. 2 Choose Virus amp Spy Protection 3 Click Configure on the line Quarantined Spyware 4 Select the spyware to delete by clicking the line and click Delete button
5. de fragmentation Please stop running other software activities in case you want the scanning to go faster Questions related to Firewall Q What is Internet Shield A The Internet Shield is all about prevention It lets the safe Internet traffic pass while blocking the dangerous Internet traffic It protects your computer against hackers and malicious Internet traffic such as worms and Trojan horses The HuronTel Internet Security Services Internet Shield includes the following components firewall application control intrusion prevention and dial up control Q What is the difference between Internet Shield security levels and Firewall rules A HuronTel Internet Security Services includes several Internet Shield Security Levels that enable the end user to allow more flexible or severe security policies Every Internet Shield Security Level is composed out of a set of pre configured Firewall Rules Expert users may create their own Firewall Rules to modify the Security Level Q How can I change my security level in HuronTel Internet Security Services A Double click the blue stylized F icon on your system tray in the bottom right corner of your screen On the HuronTel Internet Security Services main menu choose Internet Shield Then click on the Advanced link on the bottom right corner In the Advanced window choose your preferred Internet Shield Securi
6. amed them automatically by giving them an 0xe or Oll extension Renamed files like Oxe or OIl still contain malicious code but they cannot spread or harm your computer anymore You can delete the files manually or let HuronTel Internet Security Services remove them automatically Q Does IRC Internet Relay Chat work with HuronTel Internet Security Services A Yes If your Internet Shield Security Level is set to Normal HuronTel Internet Security Services will allow IRC by default However if you are using another Security Level or have added your own firewall rules or services remember to check that Service IRC and Service IDENT traffic is allowed in both ways in the Security Level that you are using Q The installation of HuronTel Internet Security Services stopped working when installed the same product to another computer Why A HuronTel Internet Security Services uses a unique subscription number for each installation This means that only one computer at a time can be served with one and the same subscription number However only if you have a subscription number allowing x amount of installations x amount of computers can be served at the same time Q Why is the first HuronTel Internet Security Services installation package so large A The first package contains the whole solution download The next updates will be significantly smaller Q Why does downloading of the HuronTel Internet Security Ser
7. e step 3 in the wizard Questions related to Parental Control Q Why do I need the Parental Control password A If Parental Control is enabled the Parental Control password is necessary for every change in the HuronTel Internet Security Services settings Even the user interface of the service cannot be opened without the password Q How can I change the Parental Control settings A New rules can be added from the advanced settings of Parental Control On the Parental Control tab click on the allowed and denied website link This will open a view listing all visited allowed and denied websites in their own tabs New sites can be added to allowed or denied lists using the add button If you are using Internet Explorer new sites can be listed as allowed or denied using the webfilter button in the browser s toolbar Q How can disable Parental Control temporarily A To disable Parental Control please click disable link on the Parental Control line of the main user interface NOTE To be able to perform this or any other action of HuronTel Internet Security Services settings the Parental Control password is required Q have forgotten my Parental Control password how can I access the HuronTel Internet Security Services settings A In case you have forgotten your password you can access the HuronTel Internet Security Services settings by using your subscription number Question related to Spam Control Q How can I cha
8. eeeeccneeeeeeeeeseeeccaeeeeeeeeeseennnneeeeeess 5 Q used to play network games or use peer to peer software on the web before installed the software Now these applications do not work anymore What NOW ccceeeeeeeeeeceteeeeeeeeeteeeneaaes 5 Q have many files with extensions Oxe or Oll on my hard drive What are these files 0 5 Q Does IRC Internet Relay Chat work with HuronTel Internet Security Services ceee 6 Q The installation of HuronTel Internet Security Services stopped working when installed the same product to another computer WAY iicivestesieeeseveeteeteedetteves tel sbeseenenbeeveetesstenehteesieedesebehnnedeeydesvieereeeebesees 6 Q Why is the first HuronTel Internet Security Services installation package so large i c 6 Q Why does downloading of the HuronTel Internet Security Services updates take so long 6 Q How do know that have the latest Update 0 ett aaa aa aaa 6 Q Why is my PC a little bit slower than before installation ccccceccccceeeeeeeeeeeecaeeeeeeeeeeeeenneeeeeees 6 Q How do know that the software is properly installed and running cccccceeeeseeeeeeeeeeeeeteeeeeeees 6 Q How can check that my HuronTel Internet Security Services is valid and that automated updates eenaa nlo jf ane errr errr rere rer errr per rere errr reer ryreree reer tere cryrer es cer errr rrr ersrerrer ert errerrrecstre ter rrerreererr e
9. eeeeeeeeeeccneeeeeeeeeeeeccaeeeeeeeeeeeeccccaeeeeeeeeeseecicneeeeeeeeetee 12 Q What iS spyware 20 sec eeeeeccteee cece eee eeeeeeaee eee e eee teeeaaaeeeeeeeeeeeccaaeeeeeeeeeseeccaaeeeeeseeesescccneeeeeeseeeeeenaaes 12 Q How to protect against spyware cccccccceeeseeeceneeeeeeeeeeececaeeeeeeeeeeeecccaaeeeeeseeeeeeedceeeeeeeeseeeeneaaes 12 Q Lot s of spyware found every time scan the COMpUTETI ccccceeeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeeeteeeeaaes 12 Q A software I ve been using doesn t function after cleaning spyware from computet 0005 12 Q How to restore quarantined spyware 0 00 2 ccceceeceeeee cece ee eeececaeeeeeeeeeedecaaaeeeeeeeeseeecaaeeeeeeeeeseeeeaaaes 12 Q How to delete quarantined Spyware ccccceecceeeeceeceeeeeeeceeeeeeeeeeeeeecaaeeeeeeeeseeeedaaeeeeeeeeeseeenaaes 12 Questions before installing the software Q What is required from my PC to be able to use HuronTel Internet Security Services A To be able to use HuronTel Internet Security Services your PC needs to meet the system requirements Pentium IIl 600 MHz or higher Windows 98 2000 ME or XP 128 MB RAM Windows 98 ME or 256 MB RAM Windows 2000 XP 300 MB Free Disk Space CD ROM Drive Optional Q Which operating systems does the service support A HuronTel Internet Security Services currently supports the following operating systems Win 98 ME Win 2000 and XP However HuronTe
10. es have a real time spyware scanning enabled by default combined to Anti Virus protection You may also run a separate manual scan for spyware Q I find lots of spyware found every time scan the computer A Most likely the majority of found spyware items are so called tracking cookies Cookies are items in Internet browser that web sites use to save some information on the users computer Those can compromise your privacy Q A piece of software I ve been using doesn t function after cleaning spyware from computer A Some software you use may contain spyware and after cleaning spyware from the computer that software might not function properly If you choose to continue using the software despite of the spyware you can restore the quarantined spyware After restoring it you can make a manual scan for spyware and choose to exclude the needed spyware Then it won t be found in real time scanning or manual scans Please note that if you choose to delete the detected spyware it is not possible to restore it anymore Q How to restore quarantined spyware A This is how you can restore quarantined spyware 1 Open main user interface 2 Choose Virus amp Spy Protection 3 Click Configure on the line Quarantined Spyware 4 Select the spyware to restore by clicking the line and click Restore button Q How to delete quarantined spyware A This is how you can delete permanently quarantined spyware 1 Open main user interface
11. et Shield security levels are a set of security rules that allow you to modify your level of Internet Shield protection In most cases a security level set to the Normal status will allow you to run these types of applications without any problems To change your active security level open the HuronTel Internet Security Services user interface by clicking the F icon in the right hand corner in the System Tray Click Internet Shield button click the Advanced link Afterwards choose the Normal security level Q Does HuronTel Internet Security Services work with another antivirus or firewall software which was previously installed on my computer A No You cannot have two of the same service components from different vendors installed on your PC e g two antivirus solutions from different vendors You must remove any other anti virus or firewall software before installing HuronTel Internet Security Services HuronTel Internet Security Services will automatically detect and remove your old well known antivirus and or firewall software during the installation Q I have many files with extensions Oxe or Oll on my hard drive What are these files A These files were originally viruses that have been renamed by HuronTel Internet Security Services in order to prevent them from infecting your computer Disinfection was not possible because these files were 100 virus code and HuronTel Internet Security Services ren
12. l Internet Security Services does not support the server versions of the above operating systems Only Windows 2000 and Windows 2003 are server operating systems Q Are HuronTel Internet Security Services available for Apple Macintosh A No HuronTel Internet Security Services are only available for Microsoft Windows workstation operating systems General Questions Q am experiencing technical difficulties with HuronTel Internet Security Services How can proceed A Please contact the Internet Support Group locally 519 395 3800 toll free 1 877 395 2625 or email assist hurontel on ca The Internet Support Group s hours of operation are Monday Friday 9 A M 10 P M and Saturday 9 A M 5 p m Q have subscribed to HuronTel Internet Security Services but can not install my software What are the possible reasons behind this A The most frequent reasons preventing the installation are You still have old security software installed on your PC This software should be removed before installing HuronTel Internet Security Services Please remove this old security software manually Your PC might be infected with a virus which prevents the installation of HuronTel Internet Security Services To check your PC for viruses go to the following address http support f secure com enu home ols shtml Please use the Online Scanner to check your PC for possible virus infections and remove them Q I have a shared Internet co
13. luation version of HuronTel Internet Security SEIVICES raana A AAE AKAA ANE AE AAAA ARIRAN 8 Q After installation of HuronTel Internet Security Services have no access to the Internet or my e aare WV IVY en crete E E S E E E ldasdelcttea bapa teatac tae 8 Q I have no access to certain Internet sites after installation of HuronTel Internet Security Services WDY P eroien ei E EEEE EEEIEE EE TEENETE se tevevt ey sehen EEE EIEE E EEEN eeeereesrsyteie ies 8 Questions related TO AmUe VITUS onner EE 9 Q Virus Protection has detected a virus in the System volume information or the RESTORE folder but it cannot disinfect rename or delete the infected file What can be done to get access to TOS THES risso oeii e a E E E ES 9 Q Should manually scan my hard disks on daily DaSIS cccccecceeeececeeeeeeeeeeeeecceeeeeeeeeseetnnneeeeeees 9 Q How do update the databases of HuronTel Internet Security Services ccceeeeteeeteeeeeeees 9 Q My HuronTel Internet Security Services Virus Protection manual scanning is very slow or does not finisat all WAY aessa E EEEE EEE IE EES ebay EE EE EE E 10 Questions related t Fir wall sesiis nE EREE RE ae sine E TEREE ER E 10 Q What is Internet Shield ccccccecee cece eee eeeeceeee eee eeeecceaaaeeeeeeeeccggceaaaeeeeeeeesegsecaaeeeeesesseeeenaaaes 10 Q What is the difference between Internet Shield security levels and Firewall rules 000 10 Q How can
14. n as Protected and the rest of the settings show a green light the service is well functioning If the status lights have switched to yellow or red please refer to user manual for further assistance Q Are HuronTel Internet Security Services compatible with Microsoft Windows XP ServicePack 2 Security Center and the operating system s internal firewall A Yes it is compatible After HuronTel Internet Security Services installation it is not necessary to have the Windows XP internal firewall enabled anymore Questions related to the installation Q How do install the software A Go to the Setup page where you are able to start the installation To be able to activate the service you will need the subscription number XXXX XXXX XXXX XXXX XXXX Which is provided by HuronTel Q From where can start installing HuronTel Internet Security Services A The service can be installed from the Setup page or a CD which can be picked up from HuronTel either from our Ripley Office 60 Queen Street or Goderich Office 284 Bayfield Road Q How do lI uninstall the software A You can uninstall HuronTel Internet Security Services from the Start menu Follow the steps below to uninstall 1 Click on Start 2 Click on Programs 3 Click on F Secure PC Protection Plus 4 Click on Uninstall F Secure PC Protection Plus Reboot after completion Q After I installed the product and re booted the computer seems to freeze and d
15. nTel Internet Security Services or an evaluation version of HuronTel Internet Security Services A Yes In case you are using an evaluation version of the HuronTel Internet Security Services you are able to upgrade to a full commercial version on line by entering your subscription number in the settings Also if you would like to upgrade your HuronTel Internet Security Services to a version with other additional features HuronTel will provide you with a new subscription number which you will need to insert in the My Subscription pane in the General section which can be access by clicking on the Advanced link Q After installation of HuronTel Internet Security Services have no access to the Internet or my e mail Why A One possibility is that you have denied your browser s network connections To verify this open the Advanced settings of your Internet Shield On the Application Control pain you will see a list of allowed and denied applications Check that the Access rule is on the Allow mode for your browser for example iexplore exe if you are using Internet Explorer Q have no access to certain Internet sites after installation of HuronTel Internet Security Services Why A In case this is caused by Parental Control you will see a notification This webpage has been denied by Parental Control In this case please check your HuronTel Parental Control Advanced settings
16. nge Spam Control settings A To access Spam control settings please click the advanced link of the main user interface this will open the advanced settings screen Click on the Spam control link on the left side menu to open the tree structure In order to view or configure allowed or denied sender click on the corresponding link on the left New allowed or denied e mail recipients can be added by using the add button For further instructions please click the help button on the bottom left corner of your HuronTel Internet Security Services window Q How do allow or deny mail coming from a certain address A To allow mails from a certain address or a domain go to advanced settings and choose allowed addresses on under the left side spam control menu If you want to allow mails from certain domains add as the wildcard indicating any address in the certain domain then add the rest of the address after sign Example f secure com on the allow list this would allow all mails coming from the F Secure domain Question related to Anti Spyware Q What is spyware A Spyware is software that can record and send through Internet your keystrokes history passwords and other confidential and private information Spyware is often sold as a spouse monitor child monitor a surveillance tool or simply as a tool to spy on users to gain unauthorized access Q How to protect against spyware A HuronTel Internet Security Servic
17. nnection can use HuronTel Internet Security Services on all the computers A Yes it is in fact recommended to use HuronTel Internet Security Services on each PC To install the product on several computers please contact the Internet Support Group to acquire licences for all PC s Q Can I give a copy of the software to a friend A No Each installation of the service needs to be made using a subscription key If your friend installs the service using your subscription key your installation will stop working Distributing HuronTel Internet Security Services without permission is against copyright laws Q formatted my hard drive Do I need to register again A No you do not need to register again for HuronTel Internet Security Services If you still have your subscription number XXXX XXXX XXXX XXXX XXXX you can reinstall HuronTel Internet Security Services and use the same subscription number However if you have lost your registration information you will need to access the following URL to obtain it Q Is the service really updated automatically A Yes HuronTel Internet Security Services updates itself automatically However you need to be connected to the Internet Q used to play network games or use peer to peer software on the web before installed the software Now these applications do not work anymore What now A If this occurs please change the settings of your Internet Shield security level The Intern
18. oes not react What is happening A You most likely installed the application on top of an existing antivirus or firewall application which was not automatically removed by the system during the installation You will need to reset the computer and start the system in Safe Mode reboot computer after a few seconds the system will ask you whether or not to go into the booting options by pushing a function button Once selected the Safe Mode you will need to uninstall the old antivirus and or firewall application through the Control Panel Q I have received an e mail about a virus The message says that the virus is really dangerous What can I do A Most likely you have received a chain letter that spreads information about a non existent virus or a hoax More information about viruses and hoaxes can be found on F Secure web pages at http www F Secure com virus info Q After installation or an upgrade still can t access or locate HuronTel Internet Security Services on my computer What is wrong A It is possible that the download process of the software package was not finalised completely As a result some of the necessary HuronTel Internet Security Services components have not yet been installed You will need an active Internet connection to proceed with the remaining download before finalising the installation Q Is it possible to install a new version of HuronTel Internet Security Services on the top of the existing Huro
19. rt rrr rre 6 Q Is my HuronTel Security Services compatible with Microsoft Windows XP ServicePack 2 Security Center and the operating system s internal firewall cccccceceeeeeeeeeccceeeeeeeeeeeeeccaeeeeeeeeeeeenenneeeeeees 7 Questions related to the installation c ccccccccceeeeeeeecceneeeeeeeeeeecccnaeeeeeeeeeeeeecceeeeeeeeeesecccaeeeeeeeesteeenaaes 7 Q How do install the software 2 0 0 0 cece cece cece eee ceececeececeeeeceececeececeuseceeeeueeeeueseneeeeaeeeeaeeeeneeseaes 7 Q From where can start installing HuronTel Internet Security Services cc ceceeeeeeeeeeteeeeeeeees 7 Q How do uninstall the software 0 oe cece cee cece cc ce ece ce eceneeeeceeeeceeceseueeseaseaeeeeaeeseneaeeaeeseaeeeeaeeeeaes 7 Q After installed the product and re booted the computer seems to freeze and does not react What IS MAPPSMING sirios ieiunia Secu sda EEEE EE E A EE A E E EE EE E E 7 Q I have received an e mail about a virus The message says that the virus is really dangerous What cam DAOP r E ree re EER rr eee ere 8 Q After installation or an upgrade still can t access or locate HuronTel Internet Security Services on my computer What iS WKONG s csieiisetestec ceaebead Medd eds tke tard a E RN RR N ERE EAR Ea an ERRENTE ERRA 8 Q Is it possible to install a new version of HuronTel Internet Security Services on the top of the existing HuronTel Internet Security Services or an eva
20. th HuronTel Internet Security Services OONDOABRWND When you have scanned all files and disinfected them please go through those steps again and turn on the System Restore Q Should I manually scan my hard disks on daily basis A No this is not necessary The Anti Virus solution includes real time scanning which means that your system is scanned for viruses real time You can scan manually for viruses by defining a Scheduled Scanning routine To do this open the Advanced settings of the Virus Protection go the Scheduled Scanning and define the scanning routine Be aware that the Enable scheduled scanning check box is checked Q How do update the databases of HuronTel Internet Security Services A HuronTel Internet Security Services automatically updates itself no user interaction is needed If you are using a modem automatic updates are performed every time you connect to the Internet If you have a broadband connection updates are checked once per hour In case you want to manually check if there are new updates available choose on the Automatic Updates button and click the Check Now link Q My HuronTel Internet Security Services Virus Protection manual scanning is very slow or does not finish at all Why A If you are running other operations on your PC at the same time this situation can occur These other operations could be maintenance programs such as scandisk or disk
21. ty Level After selecting your preferred security level click on the Apply button Q How do change the Firewall rules A Double click the stylized F icon on your system tray in the bottom right corner of your screen On the HuronTel Internet Security Services main menu choose Internet Shield On the Firewall line click on the Configure link The Firewall window opens up On the Rules tab click on the Add button This will open the Firewall Rule Wizard window You will define your own firewall rule s by running through the wizard Q want to allow all traffic for some reason temporarily How do I do this A The only way to allow all Internet traffic is to right click on the F Secure PC Protection Plus icon choose Unload from the menu then Unload and allow all network traffic Please note that you will not be secured when allowing all traffic To restore your security again please right click on the F Secure PC Protection Plus icon choose Reload Q Why is my FTP software not functioning after HuronTel Internet Security Services installation A You have to add a new firewall rule outbound in your security level To add a new rule click on the Configure link on the Firewall line of your Internet Shield Choose the Rules tab and click the Add button Run through the wizard and use the predefined FTP active mode servic
22. vices updates take so long A If you are browsing other websites while the download is taking place this will slow down the download speed Q How do know that have the latest update A You can see the update packages and their date stamps on the HuronTel Internet Security Services Automatic Updates pane To check if there are newer updates available click the check now link in the Automatic Updates pane Q Why is my PC a little bit slower than before installation A HuronTel Internet Security Services will take a small portion of free resources from your PC This might cause a minor slowdown of your computer However HuronTel Internet Security Services will not affect your everyday PC use Q How do know that the software is properly installed and running A Please check the F icon displayed on your Windows system tray which can be found on the bottom right corner of your screen If the product installation is still ongoing you can see an indication above the icon In case of product malfunction or out of date databases the icon will change accordingly Q How can check that my HuronTel Internet Security Services are valid and that automated updates are working A You can check the status of HuronTel Internet Security Services by double clicking on the icon in the Windows system tray Now you will see the main settings of the program If the status of HuronTel Internet Security Services is show
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