User Manual - Cardware Ltd.
Contents
1. ja gt TOWN XQuadra Express Release 1 0 0 User M anual Version 0 1 English Version cardware HARDWARE amp SOFTWARE SOLUTIONS 76 Mriehel Road Birkirkara BKR 1646 MALTA 3rd September 2009 cardware NAnOWANE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual Copyright 2009 Cardware Limited All rights reserved No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Cardware Limited Information in this document is subject to change without prior notice Certain names of program products and company names used in this document might be registered trademarks or trademarks owned by other entities XQuadra XQuadra Express XQuadra Business and XQuadra Enterprise are trademarks of Cardware Limited Microsoft and Windows are registered trademarks of M icrosoft Corporation For Sales and Technical Support Tel 356 21 490 791 Email sales cardwareservices com Website http www cardwareservices com New releases of this guide are frequently released in order to reflect updates of this product For the latest release of this guide visit www cardwareservices com Resources aspx Version 0 1 3rd September 2009 Page 2 cardware VAROWARE a SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual Table of Contents 1 XQuadra General Information AA2. Cards record from the list Help on Search Facilities Name Description Remarks Search by Card Number Helps you find a particular Card by Card Number Search by Owner Helps you find a particular Card by Card Owner Version 0 1 3rd September 2009 Page 23 y cardware NAROWARE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual Name Description Remarks Search by Status Helps you find particular Cards by Card Status You can choose whether to search by Active Blocked or Expired Status Version 0 1 3rd September 2009 Page 24 G HARDWARE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual 8 Criteria 8 1 Description This filtering screen enables you to search for the transactions carried out by XQuadra POS and or the transactions uploaded from XQuadra POSCe Upon selecting the criteria and pressing the Filter Button the data selected will be displayed in the Report s Tab Data in Report s Tab can also be exported to MS Excel and MS Word 8 2 Criteria Tab Screen Campaigns Cards Transactions Terminals Settings XQuadra Express Release 1 0 0 1 Criteria Report Upload Transactions Terminal All Date From 25 11 2009 00 00 Jr Card All Fixed Amount Free Entry Event Type Filter 1 Date To 25 11 2009 23 59 Mr Help v es vv a Figure 8 1 Criteria Tab Screen Help on D
3. Transactions Upload Yes Yes Yes Auto Generate Cards Yes Yes Create Batch Cards Yes Yes bar O a S A Transaction Statistics A oy mes sec eT E S S a Version 0 1 3rd September 2009 Page 9 cardware HARDWARE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual 4 Campaign Management 4 1 About XQuadra Express Campaign XQuadra Express is set to run ONE CAMPAIGN AT A TIME which can be either a Loyalty and or Pre Paid Scheme The software enables you to set the following behaviors of your scheme e Products and Gifts List including their points and values M anage Discounts at Campaign level and distribution in the Products Gifts in the same campaign e Printing behavior upon performing a transaction e Card behavior upon selecting a product or gift All the Campaign Management data is saved in a set of configuration files which are later used both by XQuadra POS and XQuadra POSCe Configuration files are uploaded in the terminals e on start up of XQuadra POS Gemplus Terminal e on XQuadra POSCe XAC Terminal T201 after the configuration has been exported from XQuadra Express Terminals and loaded using the Administration functionality module on the same terminal 4 2 Campaign Screen XQuadra Express Campaigns Cards Transactions Terminals Settings Release 1 0 0 1 Application Details Fixed Amounts Free Entries Campaign Name Express Campaign Save Campaign Appl
4. AA 5 1 1 IE OT CEL AA AP PAA AA PA BA naires 5 1 2 Mam Features amp Functionality NNN 5 1 3 SUSAN CU EE 6 1 4 CAPO NOM Sie OSTA CIN EE 6 1 5 Card Management eegener 6 1 6 Tansa Hons Tote Mute E 7 1 7 edu EEN 7 Der OMA CANO EEN 8 2 1 Apout Smart Card SLE 5A KEE 8 2 2 EE A E O E A A E A E ANA E E ANAN 8 3 XQuadra Products General Comparison Chart 9 31 Express VS Business VS Enterprise AA AGA 9 4 ee Ettel EEN EL EI EE 10 4 1 About XQUadra EXpress Campagne 10 4 2 Blue I DEEN 10 S Ar Ee Un E 13 5 1 Maele die 13 5 2 EEGENEN 14 6 dd niin 17 6 1 BIS leide EE 17 6 2 PENE GREEN a ANA NANANA 18 Ta Cara EE e E bA BANGAG NGAGE AKIGANAG OS 21 7 1 DEEP UOD zan AAO ANA 21 1 2 kaka Mia eMC EE 21 Di CHIC E E A A E A A A A A E A E T A A O A 25 8 1 Neal dai 25 8 2 TIES lie kal Ok a saa AA AA AA AA AA 25 9 Upload Transactions sorina A KA IEKEG EK EGG 27 9 1 EECHER 27 9 2 Upload Transactions Tab Screen aa ANAN TANGAN KAAGAD AKA AA EEEE EE 27 Version 0 1 3rd September 2009 Page 3 cardware NAnOWANE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual LO GEMPIUS LC UC TEEN 29 10 1 lo OLGA GPS KAG EE 29 O BENDITA ANNA AN NAN NANANA NANANA NANA AA 30 Ll XAC Terminal 120 Lina GAGANA NAIN ABAD KAKANAN ANING 31 Il ADoUEXAC Terminal E EE 31 1 2 XAGTerminal T201 BEN ET 31 12 INGENICO RT UN 33 Id APOUELING NICO EE 33 12 2 JNGENICO TEMA Nanana BANA GAGA GANA AANGAL 33 13 nd ul CH 35 Bl TUN d EE 35
5. Entry Save Free Entry Help Help on Check Boxes Name Use Pre Paid Band Apply Card Discount Apply Application Discount Apply Discount on Points Force Actual Value on Pre Paid Band XQuadra Express 1 0 0 User Manual Description Remarks Removes an already existing Free Entry Upon pressing this button the Free Entries tab will be cleared from all the data in order to enable you to create a new Free Entry Saves the changes of the current Free Entry details to the configuration files Displays the help information for the Free Entries tab Description Remarks If this option is ticked Values entered for the Free Entry are added deducted from the pre paid band If this option is ticked the Customer benefits from the Discount applied on his card Note that if the Apply Application Discount is enabled the Card Discount is calculated after the Application Discount If this option is ticked the Customer is given the Discount applied on the Application Note that if the Apply Card Discount is enabled and the Card has a Discount amount Card discount is give after the Application Discount is calculated If this option is ticked the discounts as explained in Apply Card Discount and Apply Application Discount are also calculated for the points When this option is ticked and a discount is applied to the value still the actual value will be added deducted in the Pre Paid Band Example of this is when a
6. Print Card Pin Required Undo Function Discount in the configuration files This shows the Help File Description Remarks If this option is ticked receipts will be printed upon performing a transaction If this option is ticked the customer will be requested to enter his Card Pin Number to validate the transaction Version 0 1 3rd September 2009 Page 11 G cardware WARDWARE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual Name Description Remarks Undo Function If this option is ticked an undo option is enabled on XQuadra POS and XQuadra POSCE The Undo Function on the terminal will enable you to cancel a transaction carried out for the current card in the terminal which also was Carried out in the same terminal Version 0 1 3rd September 2009 Page 12 G cardware VARDWARE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual 5 Fixed Amounts 5 1 Description Fixed Amounts are entries which have a pre defined value and or points These can be either a product or a gift transaction The behavior of each Fixed Amount is determined by its type Pre Paid Purchase Customers make a purchase and the amount of the purchase is deducted from the pre paid band and points are added in the card Cash Purchase Customers make a purchase and the amount of the purchase Is paid in cash and points are added in the card Top Up Customers top up their pre paid band and point
7. XAC Terminal Terminal Code 02 Create Configuration Description POS Terminal Help Host Name POS Terminal Administrator Pin INGENICO Terminal Save Changes Terminal Code 03 Create Configuration Description INGENICO Help Host Name INGENICO Administrator Pin Figure 10 1 Gemplus Terminal Screen Help on Fields Name Description Remarks Terminal Code The Terminal Code is the Terminal Number The Gemplus Terminal Code is set to 01 Description This is the description of the Terminal Host Name This is the Computer s Host Name M andatory Help on Buttons Name Description Remarks Save Changes Saves the Gemplus Terminal details Help Displays the help information for the Gemplus Version 0 1 3rd September 2009 Page 30 G Cal dware XQuadra Express 1 0 0 User Manual 11 XAC Terminal T201 11 1 About XAC Terminal T201 XAC transaction terminals like the T201 are based on SAIO Platform and are designed to meet today and future payment requirements IP Connectivity Expansion Ports Multiple Application MasterCard PTS Certified The XAC Terminal T201 has the following features e Based upon XAC s secure SAIO platform e Wireless communications GPRS CD M A Wi Fi Bluetooth e Secure TCP IP connectivity e PCI PED certified Secure Pin entry e Compact Design Friendly User Interface e ECRPOS amp Payment AP available e 2D imager for Bar
8. amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual Help on Fields Name Terminal Code Description Host Name Administrator Pin Help on Buttons Name Save Changes Create Configuration Help Description Remarks The Terminal Code is the Terminal Number The INGENICO Terminal Code Is set to 03 This is the description for the INGENICO Terminal This is the Computer s Host Name M andatory This is the Administrator s Pin to access the Mandatory Administrator s functions on the INGENICO Terminal Description Remarks Saves the INGENICO Terminal details This copies the current Configuration files on a USB Mandatory memory key so that the same files will be imported from the XQuadra POSCe on the same devices Displays the help information for the INGENICO Terminal Version 0 1 3rd September 2009 Page 34 G Cal dw de XQuadra Express 1 0 0 User Manual 13 Settings 13 1 Settings Screen XQuadra Express Campaigns Cards Transactions Terminals Settings Release 1 0 0 1 Change Password Change Password Cancel New Password Help Confirm Password Current Password Backup Settings Backup Path C Cardware Ltd XQuadra Express Backups paa Frequency Weekly Truncate Transactions Insert to which date you want to leave transactions 25 11 2009 Jr Help System Settings Report Header Image Save Settings
9. in the Field you can press the Generate Button next to this field If the Enable Card Pin option in the Campaigns Tab is not selected system will not ask the customer to enter this pin to confirm a transaction Version 0 1 3rd September 2009 Page 22 cardware NAnOWANE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual Help on Check Box Name Description Remarks Block Card Block Card option is used when a card needs to be stopped from being used Note that Blocked Cards data forms part of the Terminals configuration Help on Buttons Name Description Remarks Insert Card Upon pressing this button the Cards tab will be cleared from all the data in order to enable you to create a new Card entry Save Card Saves the changes to the current Card Details to the configuration files Help Displays the help information for the Cards tab Generate Smart Card Upon pressing this option the system will check that a card is available in the Gemplus Card Reader If yes the currently selected card data will be transferred copied to the card A specific card can be generated only once after this action this button will be displayed as Update Smart Card Update Smart Card If customer data such as Surname Name or Reference are changed you can use this option to update the data on the card Read Smart Card Enter Smart Card in any Terminal and click Read Smart Card to view Card contents and also to search for the
10. the Number of Transactions uploaded Transaction Dates Displays the first transaction date and last transaction date uploaded Backup Folder Location Shows the path of the Backup Folder Location Version 0 1 3rd September 2009 Page 27 cardware NAnOWANE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual Help on Buttons Name Description Remarks Clear Clears all the Transactions uploaded from the previous Backup Location Locate Backup Upon pressing this button system will prompt the user to locate the XQuadra POSCe Backup Folder After selected a folder the transactions data will be temporary uploaded and verified The result of the transactions will be shown in the Information Table Upload Upon pressing this button data that was temporary uploaded after the use of the Locate Backup function will be imported to the local transactions files Help Displays the help information for the Upload Transactions Tab Help on Information Table Name Description Remarks Transaction Number Shows the Transaction Number Date Shows the Transaction Date Card Number Shows the Card Number Application Displays the Transaction Application Name Value Displays the Transaction Value Version 0 1 3rd September 2009 Page 28 cardware NAnOWANE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual 10 Gemplus Terminal 10 1 About Gemplus Terminal Gemplus Terminal use GemPC Twin Card Reader
11. your loyalty and or pre paid campaigns e Campaign Management enables you to manage the rules and behavior of your campaign whether it is a Loyalty Pre paid or both e Card Management enables you to manage your customers database together with the card e Transaction Handling with this module you can filter the transactions and issue reporting based on the criteria selected The same transactions data can then be exported to other applications such as Microsoft Excel and Microsoft Word Also if you include the XAC Terminal T201 as part of your package then this module will enable you to import the transactions carried out on this off line terminal e Terminals this package can handle up to 2 terminals which can be a Gemplus Card Reader included in the package and an XAC Terminal T201 Version 0 1 3rd September 2009 Page 5 cardware NAnOWANE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual 1 3 System Requirements The minimum PC requirements to run XQuadra Express are e Pentium IV 2 0 GHz e 512MB RAM e Operating System Windows 2000 Windows XP Windows Vista Windows 7 e Initial Hard Disk space of 100M B 1 4 Campaign Management XQuadra Express is set to run ONE CAMPAIGN AT A TIME which can be either a Loyalty and or Pre Paid Scheme The software enables you to set the following behaviors of your scheme e Products and Gifts List including their points and values e Manage D
12. Figure 7 1 Card Management Screen Version 0 1 3rd September 2009 Page 21 cardware HARDWARE amp SOFTWARE SOLUTIONS Help on Fields Name Card Number Surname Name Reference Address 1 Address 2 Locality Postcode Region Country Email Telephone Expiry Date Discount Initial Value Initial Points Pin Number XQuadra Express 1 0 0 User Manual Description Remarks An Auto generated number given by the system to Mandatory each card upon creation Enter the Customers Surname Enter the Customers Name A reference number to uniquely identify a Customer Mandatory Maximum number of characters that could be entered is 8 and it is mandatory Enter the first part of the Customers Address Enter the second part of the Customers Address Enter the Customers Locality Enter the Customers Postcode Enter the Customers Region Enter the Customers Country Enter the Customers Email Address Enter the Customers Telephone Number Set an expiry date for the Customers Card Set Discount to a particular Customer 0 is the default Discount which also means that this card has not Discount enabled Value entered here is saved on the card as the Initial Card Value for the Customer Points entered here are saved on the card as the Initial Card Points Value for the Customer This is an randomly generated pin To generate a Mandatory different pin from that
13. Help Browse oe ADRA Figure 13 1 Settings Screen 13 2 Change Password Settings In this part of the Settings screen you are able to change the current login password The default login password is express To change this password all you have to do is to enter the Current Password the New Password and the Confirmation Password and then press Change Password 13 3 Backup Settings You can take backups of your data automatically after each day week month or a year The default backup path is set to C Cardware Ltd XQuadra Express Backups and the default frequency is set to Weekly You can change these settings according to your needs and then press Save 13 4 Truncate Transactions Settings You can delete transactions from a particular date Select the date to which you want to leave transactions and press Start Truncate Version 0 1 3rd September 2009 Page 35 y cardware NAROWANE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual 13 5 System Settings Here you can change the Report Header image by simply browsing for the image and then pressing the Save Settings to save the image Version 0 1 3rd September 2009 Page 36 cardware VAROWARE a SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual 14 Glossary Name Description CDMA Code Division M ultiple Access A wireless communications technology that u
14. User Manual Help on Drop Down Lists Name Description Remarks Points Type This list determines how the Points are going to be M andatory calculated when inserting the Free Entry Value Fixed Value A fixed amount of points entered in Points Value Field irrelevant to the value Free Entry Points Like the value this will be physically entered M ultiplier For this option a value for the multiplication has to be entered in Points Value so that during a transaction the Points will be the result of the Free Entry Value multiplied by the Points Value Free Entry Type This selection determines the behaviors of the Fixed M andatory Amount There are 5 types of Free Entries Pre Paid Purchase Customers make a purchase and the amount of the purchase is deducted from the pre paid band and points are added in the card Cash Purchase Customers make a purchase and the amount of the purchase is paid in cash and points are added in the card Top Up Customers top up their pre paid band and points are added in the card Gift Customers select a gift and the relative amount of points is deducted from the card Free Entry Free Entry will behave according to the specifications entered in the screen In general this option is only used when a Free Entry doesn t fit in the other options Version 0 1 3rd September 2009 Page 19 cardware HARDWARE amp SOFTWARE SOLUTIONS Help on Buttons Name Delete Free Entry Insert Free
15. Value from card Cash Purchase No Value change Top Up Add Value on card Gift No Value change Free Entry Deduct Add Value accordingly Points Add Points on card Add Points on card Add Points on card Deduct Points from card Deduct Add Points accordingly Version 0 1 3rd September 2009 Page 17 cardware AAROWARE amp SOFTWARE SOLUTION XQuadra Express 1 0 0 User Manual 6 2 Free Entries Screen XQuadra Express Release 1 0 0 1 Campaigns Cards Transactions Terminals Settings Application Details Fixed Amounts Free Entries Description Points Type Points Value Free Entry Cash Purchase Free Entry 0 00 Free Entry Gift Free Entry 0 00 Free Entry Top Up Free Entry 0 00 Description Free Entry Cash Purchase Points Type Free Entry 7 e Insert Free Entry Free Entry Type Cash Purchase e Save Free Entry Apply Application Discount V Apply Card Discount dl Apply Discount On Points Figure 6 1 Free Entries Screen Help on Fields Name Description Remarks Description The Free Entry name as displayed on XQuadra POS Mandatory and XQuadra POSCe Points Value The Value to be used whether it is a Fixed Value or for a Multiplier Points Type as explained in Points Type Help on Drop Down List Version 0 1 3rd September 2009 Page 18 cardware JARO WARE a SOFTWARE SOLUTIONS XQuadra Express 1 0 0
16. and a discount of 20 is calculated Therefore the customer will pay 8 Euros in cash for the Top Up and 10 Euros will be added to the pre paid band on the card Version 0 1 3rd September 2009 Page 16 cardware NAnOWANE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual 6 Free Entries 6 1 Description Free Entries on the contrary to Fixed Amounts are entries which do not have a pre determined fixed value The transaction value for a Free Entry has to be entered physically in XQuadra POS or XQuadra POSCe prior confirming the transaction Points then can be either automatically calculated or also like the value entered prior to the transaction A Free Entry transaction can be a product or a gift The behavior of each Free Entry is determined by its type Pre Paid Purchase Customers make a purchase and the amount of the purchase is deducted from the pre paid band and points are added in the card Cash Purchase Customers make a purchase and the amount of the purchase Is paid in cash and points are added in the card Top Up Customers top up their pre paid band and points are added in the card Gift Customers select a gift and the relative amount of points is deducted from the card Free Entry Free Entry will behave according to the specifications entered in the screen In general this option is used when a Free Entry doesn t fit in the other options Option Value Pre Paid Purchase Deduct
17. code Reader 11 2 XAC Terminal T201 Screen XQuadra Express Campaigns Cards Transactions Terminals Settings Release 1 0 0 1 Gemplus Terminal Terminal Code 01 Save Changes Help Description DARYL PC Host Name DARYL PC XAC Terminal Terminal Code 02 Save Changes c reate Configuration Help Description POS Terminal Host Name Administrator Pin INGENICO Terminal Terminal Code 03 Save Changes Create Configuration Help Description INGENICO Host Name INGENICO Administrator Pin KAHA Figure 11 1 XAC Terminal T201 Screen Version 0 1 3rd September 2009 Page 31 G HARDWARE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual Help on Fields Name Terminal Code Description Host Name Administrator Pin Help on Buttons Name Save Changes Create Configuration Help Description Remarks The Terminal Code is the Terminal Number The XAC Terminal Code is set to 02 This is the description of the XAC Terminal This is the Computer s Host Name M andatory This is the Administrator s Pin to access the Mandatory Administrator s functions on the XAC Terminal Description Remarks Saves the XAC Terminal details This copies the current Configuration files on a USB Mandatory memory key so that the same files will be imported from the XQuadra POSCe on the same d
18. customer performs a Top Up action of 10 Euros and a discount of 20 is calculated Therefore the customer will pay 8 Euros in cash for the Top Up and 10 Euros will be added to the pre paid band on the card Version 0 1 3rd September 2009 Page 20 cardware HARDWARE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual 7 Card Management 7 1 Description This module handles the data and creation of the Smart Cards The following are the abilities allowed in this module e Customer Information Data Storage e Generation Update of cards using Gemplus e Initial Value and or Points when generating a card e Specific Discount to specific Customers e Blocking of Cards 7 2 Card Management Screen XQuadra Express XQuadra Express Release 1 0 0 1 Campaigns Cards Transactions Terminals Settings Current Card CAMILLERI Daryl 00000001 vv Card Number Reference 00000002 00000003 Owner CAMILLERI Daryl CALAFATO Oscar CIAPPARA Eugenio Card Number Sumame Reference Address 1 Locality Region Email Expiry Date Initial Value Block Card Generated on 17 11 2009 000001 CAMILLERI 00000001 13 11 2010 1000 00 E Name Daryl Address 2 Postcode Country Telephone Discount 2 0 Initial Points 100 00 Pin Number 73360 insert Card Save Card Update Smart Card Read Smart Card Help
19. evices Displays the help information for the XAC Terminal Version 0 1 3rd September 2009 Page 32 cardware NANDWANE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual 12 INGENICO Terminal 12 1 About INGENICO Terminal The INGENICO is compact elegant rapid and has the features needed to win over the most demanding businesses Based on Telium technology the terminal is powerful secure and meets the needs of financial establishments looking for performance and security Moreover it provides the means with which to carry out a successful and safe EM V migration This terminal can communicate through high speed modem Ethernet IP port or GSM GPRS network to fulfill merchant needs It is synonymous with technological excellence and secure high performance 12 2 INGENICO Terminal Screen XQuadra Express Campaigns Cards Transactions Terminals Release 1 0 0 1 Gemplus Terminal Terminal Code Save Changes Help Description Host Name XAC Terminal Terminal Code Create Configuration Hbakaaa scription POS Terminal Help Host Name Administrator Pin INGENICO Terminal Save Changes Terminal Code 03 Create Configuration Descripti GENIC scription INGENICO Help Host Name INGENICO Administrator Pin kk ee Figure 12 1 INGENICO Terminal Screen Version 0 1 3rd September 2009 Page 33 G HARDWARE
20. from this terminal to the main transaction data storage 1 7 Terminals XQuadra Express can support up to 2 terminals e Gemplus Card Reader which is included with the package and runs the XQuadra POS e XAC Terminal T201 running the XQuadra POSCe which is the same application as XQuadra POS software but built on Windows CE technology and with the ability to work off line Version 0 1 3rd September 2009 Page 7 cardware JARO WARE a SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual 2 Smart Cards 2 1 About Smart Card SLE 5542 The Smart Card SLE 5542 has an intelligent 256 bytes with Write Protection and Programmable Security Code PSC and with ISO 7816 Smart Card Interface SLE 5542 is a standard low cost memory Smart Card It has a 256x 8 bit EEPROM data memory with 32 x 1 bit protection memory The SLE 5542 is a fully compatible upgraded version of the SLE 4442 To ensure the future availability of this product type whilst still ensuring backward compatibility to previous products Infineon has migrated the data carrier family to the IMEM CM OS technology IM EM is conceived for security applications and offers unsurpassed physical and electrical protection schemes 2 2 Features These are the SLE 5542 features e 100 functional compatibility to SLE 4442 e 256 x 8 bit EEPROM organization of Data Memory e 32x 1 bit Protection Memory o Byte wise write protection of first 32 addresses byte 0 31 of Da
21. ication Name Express Application Help Print W Card Pin Required V Undo Function V Value Description Value Discount 0 Points Description Points Line Print 1 EXPRESS Line Print 2 Cardware Ltd Line Print 3 EXPRESS Cardware Ltd Application Name 10 06 05 22H56 TRANSAZIONE ESEGUITA Tcooo74 CC0015 Figure 4 1 Campaign Screen Version 0 1 3rd September 2009 Page 10 cardware HARDWARE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual Help on Fields Name Campaign Name Application Name Discount Line Print 1 2 amp 3 Help on Buttons Name Save Campaign Help Help on Check Boxes Name Print Card Pin Required Description Remarks Enter Campaign Name M andatory Enter Application Name M andatory XQuadra Express handles a Discount amount entered Number must be in Percentage at the Campaign Level All the Fixed in the range of 0 Amounts and the Free Entries inserted in the system to 100 will be discounted by the value entered here upon the customer selects the same on the XQuadra POS XQuadra POSCe terminals The default value is O which means that the discount is not applicable These fields are printed on all the receipts issued from XQuadra POS and XQuadra POSCe Description Remarks This option Saves the Campaign Details entered Campaign Name Application Name Line Print 1 Line Print 2 Line Print 3
22. iko AG a gt 010 28 eas O SL EE 35 Bo Ba le d nt 35 13 4 Truncate Transactions Settings E 35 Ba AE a E E E E E 36 IA GOSSA AA AA AA AA 37 Version 0 1 3rd September 2009 Page 4 cardware NAnOWANE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual 1 XQuadra General Information 1 1 Introduction XQuadra Express is the low end version of XQuadra Card Management Solution This package is intended for the small businesses that need a loyalty and or pre paid campaign to handle between 200 to 400 cards Although this is a low end version of the main XQuadra solution and does not need high end resources such as MS SQL Database or Internet Information Services IIS it still gives you the flexibility and functionality to tailor your Campaign according to your needs Part of this package is also XQuadra POS that together with the Gemplus Card Reader which is included in the package enables you to run the POS Software directly from your PC without the need of any additional resources If you need to have a terminal which works off line and separate from your solution then as an option you can select the XAC Terminal T201 which is based on Windows CE and together with XQuadra POSCe gives you the same functionality as XQuadra POS but in an off line version QUADRA multiservices platform 1 2 Main Features amp Functionality The following are the main features offered by XQuadra Express to help you manage
23. iscounts at Campaign level and distribution in the Products Gifts in the same campaign e Printing behavior upon performing a transaction e Card behavior upon selecting a product or gift All the Campaign Management data is saved in a set of configuration files which are later used by both XQuadra POS and XQuadra POSCe Configuration files are uploaded in the terminals e on start up of XQuadra POS Gemplus Terminal e on XQuadra POSCe XAC Terminal T201 after the configuration has been exported from XQuadra Express Terminals and loaded using the Administration functionality module on the same terminal 1 5 Card Management This module handles the data and creation of the Smart Cards The following are the abilities allowed in this module e Customer Data Storage e Generation Update of cards using Gemplus e Initial Value and or Points when generating a card e Specific Discount to specific Customers e Blocking of Cards Version 0 1 3rd September 2009 Page 6 G Cal dware XQuadra Express 1 0 0 User Manual 1 6 Transactions Handling This module enables you to browse and filter the transactions carried out both on XQuadra POS and XQuadra POSCe The data will be displayed in a specific report with the option of being exported to other applications such as Microsoft Word and Microsoft Excel In addition if XAC Terminal T201 is part of the package this module offers the functionality to upload the transactions
24. ition software of XQuadra XQuadra Express XQuadra Express refers to the Express Edition software of XQuadra XQuadra POS XQuadra POS refers to the terminal software used with the Gemplus Card Reader XQuadra POSCe XQuadra POSCe refers to the terminal software used with the XAC Terminal T201 Version 0 1 3rd September 2009 Page 39
25. mbers between 0 and 255 separated by periods dots For example 172 16 6 129 is an IP address MS Excel Microsoft Excel Microsoft Excel is a soreadsheet application written and distributed by Microsoft for Microsoft Windows and Mac OSX It features calculation Version 0 1 3rd September 2009 Page 37 cardware SARO WARE a SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual Name Description graphing tools pivot tables and a macro programming language called VBA Visual Basic for Applications MSSQL Microsoft Structured Query Language Microsoft SQL is a database computer language designed for managing data in relational database management systems MSWord Microsoft Word Microsoft Word is software produced by Microsoft mainly used in the creation of text documents PC Personal Computer Is a small digital computer based on a microprocessor and designed to be used by one person at a time PCI PED Payment Card Industry PIN Entry Device PCI PED is one of the different types of security under the PCI umbrella and is an industry changing mandate This updated requirement is meant for manufacturers that sell PIN pads and terminals with internal PIN pads setting technical specifications for them It is a standard testing process that aims to standardize rules for each of the PCI members Visa M asterCard and JCB making for cardholder security and providing faster time to market for financial institutions With this new s
26. red from all the data in order to enable you to create a new Fixed Amount entry Save Fixed Amount Saves the changes of the current Fixed Amount details to the configuration files Help Displays help information for the Fixed Amounts tab Version 0 1 3rd September 2009 Page 15 cardware NAnOWANE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual Help on Check Boxes Name Description Remarks Use Pre Paid Band If this option is ticked Values entered for the Fixed Amount Entry are added deducted from the pre paid band Apply Card Discount If this option is ticked the Customer benefits from the Discount applied on his card Note that if the Apply Application Discount is enabled the Card Discount is calculated after the Application Discount Apply Application If this option is ticked the Customer is given the Discount Discount applied on the Application Note that if the Apply Card Discount is enabled and the Card has a Discount amount Card discount is give after the Application Discount is calculated Apply Discount on If this option is ticked the discounts as explained in Points Apply Card Discount and Apply Application Discount are also calculated for the points Force Actual Value on When this option is ticked and a discount is applied to Pre Paid Band the value still the actual value will be added deducted in the Pre Paid Band Example of this is when a customer performs a Top Up action of 10 Euros
27. rop Down Lists Name Terminal Date From Date To Card Fixed Amount Free Entry Event Type Description Remarks Filter Transactions by Terminal Type Filter Transactions by Date From To Filter Transactions by Card Number Filter Transactions by Fixed Amount Type Filter Transactions by Free Entry Type Filter Transactions by Event Type Version 0 1 3rd September 2009 Page 25 y cardw dle WARDWARE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual Help on Buttons Name Description Remarks Filter Select Criteria from the drop down lists and then press this button to filter transactions Help Displays the help information for the Criteria tab Version 0 1 3rd September 2009 Page 26 G Cal dw de XQuadra Express 1 0 0 User Manual 9 Upload Transactions 9 1 Description This screen is used in conjunction with XQuadra POSCe The transactions carried out on XQuadra POSCe are imported in XQuadra Express 9 2 Upload Transactions Tab Screen XQuadra Express Campaigns Cards Transactions Terminals Settings Release 1 0 0 1 Criteria Report Upload Transactions Number of Transactions Transaction Dates Backup Folder Location Transaction N Date Card Number Application Figure 9 1 Upload Transactions Tab Screen Help on Fields Name Description Remarks Number of Transactions Shows
28. s are added in the card Gift Customers select a gift and the relative amounts of points are deducted from the card Free Entry Fixed Amount will behave according to the specifications entered in the screen In general this option is only used when a Fixed Amount Entry doesn t fit in the other options Option Value Points Pre Paid Purchase Deduct Value from card Add Points on card Cash Purchase No Value change Add Points on card Top Up Add Value on card Add Points on card Gift No Value change Deduct Points from card Free Entry Deduct Add Value accordingly Deduct Add Points accordingly Version 0 1 3rd September 2009 Page 13 cardware HARDWARE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual 5 2 Fixed Amounts Screen Campaigns Cards Transactions Terminals Settings XQuadra Express Release 1 0 0 1 Application Details Fixed Amounts Free Entries Description Fixed Amount Top Up 100 Fixed Amount Top Up 25 Fixed Amount Top Up 50 Points 10 00 2 00 5 00 Description Fixed Amount Top Up 100 Value 100 00 Fixed Amount Type Top Up Apply Card Discount E Apply Application Discount Apply Discount On Points Points Delete Fixed Amount Insert Fixed Amount e Save Fixed Amount Help Figure 5 1 Fixed Amounts Screen Help on Fields Name Description Value Points Descrip
29. ses the spread spectrum communication to provide increased bandwidth CDM A offers improved performance over the earlier TDM A technology Client The Client refers to the Owner of the solution Customer The Customer refers to the Owner of the Smart Card ECR POS Electronic Cash Register Point Of Sale It isa power platform that connects all ECR POS terminals to a single authorization center for credit card transaction settlement using only one telephone line Gemplus Is a device manufactured by Gemalto to read Smart Cards GPRS General Packet Radio Service A packet based 2 5G in comparison to 3G telecommunication technology GPRS supports exchange rates up to 114 Kbps allowing wireless Internet and other multimedia services GSM Global System for M obile Communications A European standard for digital cellular telephones that has now been widely adopted throughout the world Under the ETSI standard GSM telephones contain a SIM smart card that identifies the individual subscriber e GSM 1800 also DCS 1800 or PCN network working at1800 M Hz Used notably in Europe Asia Pacific and Australia e GSM 1900 PCS 1900 network working a frequency of 1900 M Hz Used notably in the US and Canada e GSM 900 also GSM Used in over 100 countries particularly in Europe and Asia Pacific IP Address Internet Protocol A unique number assigned by an Internet authority that identifies a computer on the Internet The number consists of four groups of nu
30. ta Memory o Manufacturer Code for unique identification of application e Data Memory addresses 0 255 alterable only after verification of 3 Byte e Programmable Security Code PSC e Two wire link protocol o Byte wise addressing o End of processing indicated at data output e Contact configuration and Answer to Reset synchronous transmission in accordance to standard ISO IEC 7816 e Sophisticated electrical characteristics o Ambient temperature 40 80 C for chip 25 80 C for module Supply voltage 5 V 10 Supply current lt 3 mA typical 600 uA EEPROM erase write time 5 ms ESD protection typical 4 000 V EEPROM Endurance minimum 100 000 erase write cycles Data retention for minimum of 10 years O O O O e Advanced 1 2 um CMOS technology optimised for security layout o EEPROM cells protected by shield o Shielding of deeper layers via metal o Sensory and logical security functions o No Isolation on backside necessary Version 0 1 3rd September 2009 Page 8 cardware VAROWARE a SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual 3 XQuadra Products General Comparison Chart 3 1 Express VS Business VS Enterprise Express Business Enterprise amoa 111 1 rm Applications Configuration No Yes Yes Gifts Shopping Cart Groups Unlimited Unlimited EE EC Login Authentication Yes Yes Web Services Yes Yes User M anagement Yes Yes Data Auditing No Yes Yes Other Functions Yes Yes Yes
31. tandard in place there will be better control on how terminals process transactions POS Terminal Point Of Sale POS terminals in comparison to central terminal are handheld or desktop devices that can conduct transactions with smart or mag stripe cards SAIO Platform Super All In One SAIO Platform Is designed to meet the requirement s for the next generation Transaction Processing system on an XAC Smart Card Also called IC card chip card or memory card for certain types A card formed of a plastic body with a chip or module embedded in a special cavity TCP IP Transfer Control Protocol Internet Protocol The protocol used on the Internet to transfer packets This protocol can also be used on a LAN to implement an Intranet Terminal Any device that can communicate with a smart card eg reader coupler Certain terminals can operate in standalone mode while others must be connected to a central information system to access an application Version 0 1 3rd September 2009 Page 38 G Cal dware XQuadra Express 1 0 0 User Manual Name Description WI FI Wireless Fidelity Wi Fi is a class of wireless local area network WLAN devices based on the IEEE 802 11 standards XAC XAC is a leading R amp D M anufacturing company focused on transaction automation devices XQuadra Business XQuadra Business refers to the Business Edition software of XQuadra XQuadra Enterprise XQuadra Enterprise refers to the Enterprise Ed
32. tion The Fixed Amount name as displayed on XQuadra POS and XQuadra POSCe This stores the Fixed Amount Value for a particular Fixed Amount Type that later will be added deducted during a transaction if this Fixed Amount entry is selected As the Value Field this stores the Fixed Amount Points Remarks M andatory Version 0 1 3rd September 2009 Page 14 cardware NAnOWANE amp SOFTWARE SOLUTIONS XQuadra Express 1 0 0 User Manual Help on Drop Down List Name Description Remarks Fixed Amount Type This selection determines the behaviors of the Fixed Mandatory Amount There are 5 types of Fixed Amounts Pre Paid Purchase Customers make a purchase and the amount of the purchase is deducted from the pre paid band and points are added in the card Cash Purchase Customers make a purchase and the amount of the purchase is paid in cash and points are added in the card Top Up Customers top up their pre paid band and points are added in the card Gift Customers select a gift and the relative amount of points is deducted from the card Free Entry Fixed Amount will behave according to the specifications entered in the screen In general this option is only used when a Fixed Amount Entry doesn t fit in the other options Help on Buttons Name Description Remarks Delete Fixed Amount Removes an already existing Fixed Amount entry Insert Fixed Amount Upon pressing this button the Fixed Amounts tab will be clea
33. to communicate with the Smart Cards This device is used in two Functions by XQuadra Express e From XQuadra Express to generate update cards e From XQuadra POS as the medium to read write transactions on the card GemPC Twin Card Reader 1 Innovative transparent design to highlight the card 2 USB or Serial connection 3 Modular concept with accessories such as stand floppy disk tray to simplify logistics and inventory Several accessories have been developed to be used with the new GemPC Twin Card Reader based on an innovative modular concept and providing several ways of use and integration These accessories are very simple to use and install Benefits with the new concept o M odular Accessories Flexibility for deployment e One reader fits all PC installed bases e Several hardware configurations are possible e Not dependent of the PC s connection ports any more Ease of use e Uses existing PC Twin drivers e No mechanical tools needed to use with PC Twin A cost effective product e just select the product configuration you need Version 0 1 3rd September 2009 Page 29 cardware AAROWARE amp SOFTWARE SOLUTION XQuadra Express 1 0 0 User Manual 10 2 Gemplus Terminal Screen XQuadra Express Campaigns Cards Transactions Teminals Settings Release 1 0 0 1 Gemplus Terminal Save Changes Help Terminal Code 01 Description DARYL PC Host Name DARYL PC
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