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CleanTelligent User Manual

1. 3 Up in the web address line area you should see an Icon that looks like a blank page with a blue lower case e in it 4 Move your mouse curser over that Icon left click and while holding the left click button down on your mouse move the icon to the right about an inch and then let go of the mouse button Do this two or three times 5 Make your web browser window smaller by clicking on the middle icon in the upper right hand corner of the web browse page Adjust the page so that you can see your desktop screen in the back ground 6 Left click on the Icon mentioned above and drag it to your desktop screen You now have a link that will enable you to go to the Log In screen for CleanTelligent A GieanBrain Software be Geanielligent Microsofti Internet Explorer Fie Edit view Favorites Tools Help Q sax g x lal pe Search J Favorites amp B X a B m R Address gh https cleanbrain cleantelligent com app login do Go G Search g 99 blocked 8 Check Autolink LOGIN nlelligent Welcome Customer Service Forgot Password Mo Login Information CleanTelligent is Online Custome ide Wares for the clients of service provider Clients can Password Easily Submit Messages View Message History View Inspections gt Log In y Forgot Password View Performance Reports M Remember my user name and password on this computer For more i
2. Scheduled Status Levek Man Division Man Pos ion Ciert Use Emak devon socksdicicarbrain com Work Phone 111 11t 111t E4 222227 Work Fas 359 953 9953 Mobile Phone 444 444 4444 Motte tma Pages Humber 555 555 5555 Pager Email Home Phone 65E 66 5858 Home Fax 777 777 7777 Email Notifications Emai Grvon sacke clearbran co work adress work UT 9999509 D Ed td To n Active D gt Sil Passe D Ee Type Notify On Message Reopened me HIM Reopened By Supervised User Supervised User brian radioed derogicicanbrain com Message Filed Message Created Messa Fied Gy Supervised Liter Regty Added Message Repty Added By Supervised User 13 A CleanBrain Home Customer Service Log Out a WorldWide pa mp oe Oe GIMESSAGES y SERVICELOCATIONS y SURVEYS SERVICE PROVIDER MYINFO Welcome Client Corey Osborne Contact Corey Osborne Email Notifications Email Lorey osborne demo cleanbrain com Mobile Email Email Type Qtext uTML Osms nonan aoe Otext Onm Osms Homeen E A fied message is reopened noiera O 4 fied message is reopened O Al Events Ma message is filed Dat events U A message is filed new message is create L Anew message is create Ma is created A is created M A reply is added to a message A reply is added to a message l Supervised Divisions A filed message is reopened Supervised
3. Chet Brian Radford Contact Brian middle Radford User Information Status Active Username zis racttord demaiicieanbrasn com k Note Users on your level and above may be adie to view your password B ssssss 4 Confirm Password Module Permissions Module Permission Initial startup tab after login Chert View of Messages e Clent Service Location C Chem Surveys Chent Service Provider P Chent View of ther own user and contact into It none are selected then the intis startup tab wil be messages Function Permissions Sard Massage Directly To Service Provider O Save O Back 2000 CleanBrain Sottware ino All Right Resewed Patent Pending Teoms amp Conditions Privacy amp Security 8 How do I make it so I do not have to type in my User Name and Password each time I Log In Go to www CleanTelligent com or the link in your In House Portal Enter your User Name and Password in the appropriate fields Check the box that says Remember my user name and password on this Computer Click on the Log In button eS OES CleanBrain Software Inc CleanTelligent Mozilla Firefox DER Eile Edit Yiew Go Bookmarks Tools Help J 7 5 id 3 A D https cleanbrain cleantelligent com app login do Eel e Go ia gt Getting Started amp Latest Headlines Fe ORR CLEANBRAIN SCT WEN e J 7 Locm G anlelligent S Welcome Customer Service Forgot Password Friday April 28 2006 Login Informati
4. Osborne Service Location Boyer Company Offices Main Information Current Status Active As of 07 05 2006 Scheduled Status Phone 801 375 0375 Client Boyer Company Fax Website Current Service 1 00 43 AM Daylight Saving Time viga Location Time Address 39 South 400 West Salt Lake City UT 84111 Get Map Contacts j Active User Hame Work Phone Andre Fuchs 801 375 0375 g t Mike Jenkins 801 375 0375 Jobs n pe Type Price Square Feet General Frequency Start Date End Date Original Current 0 0301 25 000 Daily SXVW 02 28 2006 02 28 2007 Inspections view Most Recent Completed On Download Load Date Inspected By Service Item Score Tracking Item Score g S a amp aa How do I view past Inspections Click on the Service Locations Tab 2 Search for a Service Location by entering in a Service Location name to the right of Service Location Name and clicking on the Search button to view all Service Locations do not enter anything into the text box Click on the Service Location name you desire Go to the middle of the page to the Inspections section Click on the Completed On Date and time to view the Inspection results Click on the drop down next to View to view past Inspections Oo 18 Contacts i Active User A Hame Work Phone a Andre Fuchs 801 375 0375 Mike Jenkins 801 375 0375 J
5. com HTM Reopened By Supervised User Messaya Filed Gy Supervined User Meteage Crested By Supervised User Fenty Added By Supervised Liser 26 T z 4 Clea nBrain Home Customer Service Log Out RA e WorldWide i T a GI MESSAGES SERVICE LOCATIONS SURVEYS SERVICE PROVIDER MY INFO Welcome Client Corey Osborne Contact Corey Osborne Email Notifications Email Lorey osborne demo cleanbrain com Mobile Email Email Type Otext xTm Osms Hee Ema Orext Onm Osms ype Notification 3 a s Notification f E amp filed message is reopened eae 4 filed message is reopened O all Events Ma message is filed Dat events U A message is filed ml A new message is created A new message is created M A reply is added to a message A reply is added to a message V Supervised Divisions A filed message is reopened Supervised Divisions A filed message is reopel M Supervised Divisions A message is Filed Supervised Divisions A message is Filed M Supervised Divisions A new message is created Supervised Divisions A new message is create M Supervised Divisions A reply is added to a message Supervised Divisions A reply is added to a mes Pager Email Pager Email Otexr Onm Osms Type Hotification i i meti amp filed message is reopened a A message is filed A new message is created C A reply is added to a message 2
6. the Submit button 15 e CleanBrain Home Customer Service Log Out WorldWide Cl anlellic CI MESSAGES 4 SERVICE LOCATIONS SURVEYS SERVICE PROVIDER MY INFO Welcome Inbox New Message Search Message History l Client Tuesday August Corey Osborne Select Action D Refresh Messages Print fiew Message Type s CG eNew Bf Updated Not Sent To Select Action Status Service Location Last Updated By Date a Ba ar g a v an CI Invert Invert C invert C Invert M Pipe break Open Boyer Company Offices Client Corey Osborne 08 07 06 Oo Inspection Open Boyer Company Offices SP Michael Jenkins 08 07 06 DO Gti Mike What is the credential manager New Boyer Company Offices SP Michael Jenkins 08 03 06 Inspection Open Boyer Company Offices SP Michael Jenkins O74 8 06 Oo clean Open Boyer Company Offices Client Corey Osborne 07106 Open Boyer Company Offices Client Corey Osborne 074106 C Bathroom Open Boyer Company Offices Client Corey Osborne 07M106 Fi asdf Open Boyer Company Offices Client Corey Osborne 074106 Inspection Open Boyer Company Offices SP Michael Jenkins 071106 Oo Bathrooms Open Boyer Company Offices Client Corey Osborne O07 05 06 112131415 aa N A CleanBrain Home Customer Service Log Out WorldWide i Clnielliaent 3 MESSAGES Y SERVICE LOCATIONS Y SURVEYS a SERVICE PROVIDER my MY INFO ta nie n Welcome Inbox New Message Sea
7. the right of Email Notifications You can enter in up to 3 different email addresses that will be used to send out notifications of certain activity within CleanTelligent Text messages to cell phones and pagers use email addresses to send the text message Contact your cell phone or pager service provider for the email addresses for the respective devices You can choose the type of format the email will be sent in a TEXT This type just sends text with no graphics Used mainly for BlackBerry devices b HTML This type sends text with graphics Used mainly for normal email addresses c SMS This type sends a limited size of text Used mainly for cell phones and pagers You can choose under which events you would like to receive an email notification a A filed message is reopened This event is when your Service Provider opens a message that has been filed closed that you were able to see b A message is filed This event is when your Service Provider files closes a message that you were able to see c Anew message is created This event is when your Service Provider creates a new message that you are able to see d A reply is added to a message This event is when your Service Provider replies to a message that is open that you are able to see e Supervised Divisions A filed message is reopened This event is when someone who you are over within your company within CleanTelligent reopens a message that has been fil
8. 220d ci ab cei icra diese aieendicdeenteeustenidees 22 How do I change my User Name and or Password seeesseseeseereerersersriererrersresrersees 24 How do I change when and how I get notified of activity in CleanTelligent 00 0 25 Frequently Asked Questions FA What is CleanTelligent CleanTelligent is an online tracking system for building service contractors BSC and their clients Employees at the BSC and its clients use CleanTelligent to 1 Store records 2 Communicate 3 Review the quality of BSC cleaning performance This introduction to CleanTelligent will explain how CleanTelligent works followed by how BSC s clients can use CleanTelligent in the three areas mentioned above How does CleanTelligent work CleanTelligent tracks and executes communication between BSCs and their clients CleanTelligent users send messages through CleanTelligent to other users A message sent through CleanTelligent can be visible to the message s recipient sender and their supervisors In this way CleanTelligent makes business communication a business affair rather than a personal one helping BSC employees and managers to identify and respond to client concerns Valuable data is gathered into CleanTelligent from three separate areas 1 Communication between BSCs and their clients 2 Inspections performed by BSCs 3 Surveys performed by BSC s clients BSCs report back to their clients through CleanTelligent on issues
9. 5555 Pager Emak Phone 656 665 6856 Home Fas 777 777 7777 i work aderess work UT 9980999 User information DEH gt Simifsssnord Tos u a Actie User Manse brian radioed dero ckeardbran con Email Notifications D ES Emal Type Notify On Message Reopened Message Filed Message Crested Reply Added Message Grvon sacha ceartran com HTM Reopened By Supervieed ner Message Filed Gy S perviced User Meteage Crested By Supervised User Repty Added By Supervised User 24 CleanBrain Hor Customer Service Log Out WorldWide GOMESSAGES SERVICE LOCATIONS SURVEYS SERVICE PROVIDER MY MFO Welcome Chert Brian Radford Contact Brian middie Radford Va Status Active t rian rectord dema ceandbran com Note Users on your level and above may be adie to view your password ssssss Confu m Password Module Permissions Module Permission Initial startup tab after login Chert View of Messages Chert Service Location Cent Survey Chent Service Provider Chem View of ther own user anc cortact info If none ere selected then the intial startup tab wil be messages Function Permissions Send Message Directly To Service Provider gt Save Back 2000 CleanBrain Sothuare ino All Rights Resewed Patent Pending Teams amp Conditions Privacy amp Security How do I change when and how I get notified of activity in CleanTelligent 1 Click on the My Info tab Click on the Edit link to
10. 7
11. 75 Jobs Job Type Price Square Feet General Frequency Start Date End Date Original Current 0 0301 25 000 Daily SXVV 02 28 2006 02 28 2007 Inspections view Most Recent Completed On Download Load Date Inspected By Service Item Score Tracking Item Score 08 07 2006 11 48 00 AM Most Recent 08 07 2006 Michael Jenkins 98 99 ient Surveys view All E D Complete Survey pleted On Completed By 05 31 2006 09 40 40 AM Most Recent Corey Osborne Goals Area of Review Current Goal Average Response Time 2 hours and 56 minutes 30 min Average Inspection Score by Tracking Item 95 85 Average Inspection Score by Service 92 85 Message History D New Message gt SearchHistory wiew Select Date Range EJ No Messages Found 19 How do I view Message History Click on the Service Locations Tab 2 Search for a Service Location by entering in a Service Location name to the right of Service Location Name and clicking on the Search button to view all Service Locations do not enter anything into the text box 3 Click on the Service Location name you desire 4 Go to the bottom of the page to the Message History section 5 Click on the drop down to the right of View 6 Choose a time frame to display results Contacts Active User a Name Work Phone a Andre Fuchs 801 375 0375 a Mike Jenkins 801 375 0375 Jobs Job Type Price Square Feet General Frequency Start Date
12. Cleanlelligent CleanTelligent User Manual Client User Includes instructions and information for the following tabs Table of Contents Frequently Asked Questions FAQ Page AEE A SUG San ches E AT pors 4a oie pata totem ea ones ava ok pone 1 How does Clean Tellicent WOK tise che sa hiss Gasca cei ea techn hip ionic paid E E wena E readin 1 How can Clean Telligent benefit Mme c ccisccjssssecevaceuguagscantcedsaedtuegaeavenndedontavs canevesecnepsscveusesescdbneenaeesaes 1 Who do I call if I have questions on how to use CleanTelligent Technical Support 0 3 Where can I find contact information for my cleaning service provider eeseceeeseeceeseeeeeneeeees 3 Where can I learn more about Clean Fellig cit 5523s ascosee teaevecaoes gk ones tea cusecgenpoms oder deusenmepaneecte 3 What is the website address to Log In to CleanTelligent oo ee eeeeeseeeneceseessneeeeeeseeenaeeesees 4 Where can I find the Terms and Conditions for the use of CleanTelligent ee eeeeeeseeeeeneeee 4 Where can I find the Privacy and Security Statement for the use of CleanTelligent 4 What if I forget my User Name and or Password iiisi 2 0stcs nicest bi hades tte airtaeteiaeeds 4 Getting Started How do I get a User Name and Password to Log In to CleanTelligent eee eeeeeeeeeneeeeeees 5 How do I Log In to Clean Telligent for the first Mie 5 262 9s 2s caves Cams soved a sed ees atleast eaediseeoeaeeijaeeast 6 How do
13. Divisions A filed message is reope upervised Divisions A message is File upervised Divisions A message is File Ms ised Divisi A is Filed S ised Divisi A is Filed Tl Supervised Divisions A new message is created Supervised Divisions 4 new message is create a Supervised Divisions A reply is added to a message oO Supervised Divisions A reply is added to a mes Pager Email Pager Email Otexr Onm Osms Type Pecan amp filed message is reopened Fi All Events oO A message is filed O Anew message is created C Areply is added to a message Meteage Crested By EST Using CleanTelligent Messages Tab How do I submit a Message to my Service Provider 1 Click on the Messages tab 2 Click on the New Message link 3 Select a Service Location for which the message is related to by clicking on the drop down arrow to the right of Service Location 4 If there are any Message Types displayed under the Message Type s section then please check any boxes of those Message Types that apply to the message you are sending 5 If there are Contact Names displayed under the Viewing Permissions section then please check any boxes of those Contacts that you would like to be able to see the message you are about to submit 6 Fill in the Subject field 7 Fill in the Message field 8 Click on the Submit button Home Customer Service Log Out SERVIC
14. E PROVIDER MY INFO C Client Tuesday August 8 2006 MESSAGES SERVICE LOCATIONS SURVEYS Welcome Corey Osborne Inbox Message Search Message History Select Action I D Refresh Messages g Print hew By Updated CE ENot Sent To SP Subject Status Service Location Last Updated By Date a eal al gja Al v Invert C invert invert C invert V Pipe break Open Boyer Company Offices Client Corey Osborne 08 07 06 Inspection Open Boyer Company Offices SP Michael Jenkins 08 07 06 Hi Mike What is the credential manager New Boyer Company Offices SP Michael Jenkins 08 0306 Inspection Open Boyer Company Offices SP Michael Jenkins O7N B06 C clean Open Boyer Company Offices Client Corey Osborne 071 06 _Jasdta Open Boyer Company Offices Client Corey Osborne 0711 706 _ Bathroom Open Boyer Company Offices Client Corey Osborne 071106 Open Boyer Company Offices Client Corey Osborne 0711706 Open Boyer Company Offices SP Michael Jenkins 07 1 06 Bathrooms Open Boyer Company Offices Client Corey Osborne 070506 112131415 Author Corey Osborne Boyer Company 14 Date August 07 2006 01 55 PM We had a burst pipe in the men s restroom Please send a water damage restoration team over here quickly a CleanBrain Home Customer Service Log Out in WorldWide GA MESSAGES t SERVICE LOCATIONS SURVEYS SERVICE PROVIDER MY INFO
15. End Date Original Current 0 0301 25 000 Daily SKW 02 28 2006 02 28 2007 Inspections view Most Recent EJ mpleted On Download Load Date Inspected By Service Item Score Tracking Item Score 08 077SQ06 11 45 00 AM Most Recent 08 07 2006 Michael Jenkins 98 99 Completed By Corey Osborne Goals Area of Review Current Goal Average Response Time 2 hours and 56 minutes 30 min Average Inspection Score by Tracking Item Average Inspection Score by Service Message History D New Message gt SearchHistory view Select Date Range No Messages Found Surveys Tab How do I submit a Survey to my Service Provider Click on the Surveys Tab 2 Select a Survey by choosing a Service Location by clicking on the drop down arrow to the right of Service Location Name 3 After filling out the Survey click on Submit at the bottom of the page 20 TOA CleanBrain Home Customer Service Log Out MY IHFO C As WorldWide GA MESSAGES SERVICE LOCATIONS SURVEYS SERVICE PROVIDER Welcome Select Survey Client Corey Osborne Select Survey Select Survey Service Location Hame Boyer Company Offices v Survey Ask the Client how they would rate us in the following areas 1 being poor and 5 being excellent 1 Restrooms 2 Restroom Comments 1 Poor 2 3 Fair O4 5 Excellent O NA 3 Dusting 4 Dusting Comments 1 Poor O2 3 Fair Service P
16. M Pipe break Open Boyer Company Offices Client Corey Osborne 08 07 06 Inspection Open Boyer Company Offices SP Michael Jenkins 08 0706 DO hHi Mike What is the credential manager New Boyer Company Offices SP Michael Jenkins 08 03 06 Inspection Open Boyer Company Offices SP Michael Jenkins O74 806 clean Open Boyer Company Offices Client Corey Osborne 074106 asdfa Open Boyer Company Offices Client Corey Osborne 07 1106 Bathroom Open Boyer Company Offices Client Corey Osborne 07M106 asdf Open Boyer Company Offices Client Corey Osborne 07106 Inspection Open Boyer Company Offices SP Michael Jenkins 074106 Bathrooms Open Boyer Company Offices Client Corey Osborne 070506 Service Locations Tab How do I view the Job Services Specifications performed by my Service Provider ep Click on the Service Locations Tab Search for a Service Location by entering in a Service Location name to the right of Service Location Name and clicking on the Search button to view all Service Locations do not enter anything into the text box 112131415 Click on the Service Location name you desire Go to near the top of the page to the Jobs section Click on the Job Type view the Job Services should be a blue link 17 pe s CleanBrain fHome Customer Service Log Out F MY INFO C n Py WorldWide y CI MESSAGES SERVICE LOCATIONS t SURVEYS SERVICE PROVIDER Welcome Search Client Corey
17. Meteage Crested By Main Information First Hame Last Hame Work Phone Mobile Phone Pager Humber Home Phone Status Information Current Status As Of Position Assignment Client Division Work Address Address x porey Osborne Ext Active 0703 2006 Boyer Company Corporate Save 23 Middle Name Email Work Fax Mobile Email Pager Email Home Fax Scheduled Status As Of Level Position City State Postal Code Back Contact Corey Osborne Requirec corey osborne demo cleanbrain co Main Client User Select State How do I change my User Name and or Password ae Se i Click on the My Info Tab Click on the Edit link to the right of User Information Type in a new password in the field to the right of Password Re type your new password in the field to the right of Confirm Password Click on the Save button at the bottom of the page CleanBrain 2 atone Services Log Out WorldWide MESSAGES SERVICE LOCATIONS SURVEYS SERVICE PROVIDER my mo Welcome Cure Brian Radford Contact Brian middie Radford Contact Information D E2 Curreri Status Acive As of 07032008 Scheduled Status Levek Man Division Man Posmion Ciert Use Emak devon secks ciearkrain com Work Pheme 111 111 1111 Ed 222222 Work Faw 333 335 3333 Mobile Phone 444 444 4444 Modhe tma 555 555
18. Welcome Inbox New Message Search Message History Client Tuesday August 8 2006 Corey Osborne m New Message Message Information RRI Service Location Select Service Location vl Message Type s Hame President Only Day Porter Emergency Product Order Accounting General Message Viewing Permissions All Service Provider users responsible for this Service Location will be able to see this message All people on your division and above will view this message if permitted The following people may view this message upon you checking the box next to their name Contact Hame Division Position No Downstream Contacts Available Subject Message Zy Submit Back 2006 CleanBrain Software Inc All Rights Reserved Patent Pending Terms amp Conditions Privacy amp Security How do I reply to or add to a Message 1 To get to the area where you would reply or add to a message either a click on the Reply button in the email notification you received regarding the message and Log In to CleanTelligent or b click on the Messages tab click on the Inbox link click on Subject link of that message that you want to reply to or add to and click on the drop down area of the Select Action drop down box above the Subject and select Reply 2 Type in your message in the box to the right of Reply Message 3 Click on
19. anbrain co Work Phone Ext Work Fax Mobile Phone Mobile Email Pager Number Pager Email Home Phone Home Fax Status Information Current Status Active Scheduled Status As Of 07 03 2006 As Of Position Assignment Client Boyer Company Level Main Division Corporate Position Client User Work Address Address City State Select State E Postal Code Save Back 11 How do I set up and or change how I get notified of activity in CleanTelligent 1 Click on the My Info tab 2 Click on the Edit link to the right of Email Notifications 3 You can enter in up to 3 different email addresses that will be used to send out notifications of certain activity within CleanTelligent Text messages to cell phones and pagers use email addresses to send the text message Contact your cell phone or pager service provider for the email addresses for the respective devices You can choose the type of format the email will be sent in a TEXT This type just sends text with no graphics Used mainly for BlackBerry devices b HTML This type sends text with graphics Used mainly for normal email addresses c SMS This type sends a limited size of text Used mainly for cell phones and pagers You can choose under which events you would like to receive an email notification a A filed message is reopened This event is when your Service Provider opens a message that has been filed closed that y
20. and inspections thus seeing at a glance exactly how your Service Provider is performing in each location using CleanTelligent e Your Service Provider Can Track Performance Your Service Provider can also view message history surveys and inspections thus using such data to improve its performance at your locations Upper management can easily track trends improve training and manage performance e Everyone Works More Efficiently Getting Better Results Your Service Provider can address more concerns more accurately giving better results You can more easily track performance and receive better customer service Websites to Review www CleanTelligent com www CleanBrain com Who do I call if I have questions on how to use CleanTelligent Technical Support For Technical Support on how to use CleanTelligent call your Service Provider Where can I find contact information for my cleaning service provider 1 Log In to CleanTelligent See Getting Started 2 Click on the Service Provider Tab 3 Click on the Service Provider Info link N A CleanBrain Home Customer Service Log Out s WorldWide CI MESSAGES SERVICE LOCATIONS SURVEYS SERVICE PROVIDER Y MY INFO Welcome Service Provider Info Service Provider Employee Contractor Info Corey Osborne Service Provider CleanBrain Software Inc Service Provider Information Hame CleanBrain Software Inc Email Address mail cleanbrain com Pho
21. and messages they have submitted The status and history of messages are updated as issues are resolved and can be easily retrieved and reviewed by BSCs and their clients Communication Inspections and Surveys are tracked by BSCs within CleanTelligent for future tracking and review by BSCs and their clients CleanTelligent uses the information from these areas to create reports that graph the quality of BSC performance in different areas These reports show the BSC which areas of performance need more improvement and which employees contractors need additional training and accountability thus improving the BSC s performance for its clients How can CleanTelligent benefit me Storing Records Service Location and BSC Employee Records Client employees who use CleanTelligent can review inspection scores survey results and message details to know how well their BSC is providing quality work and resolving concerns at their service locations Client employees can also use CleanTelligent to look up the contact information for the BSC 1 employees responsible for cleaning their service locations helping to direct any communications from the client to the proper employees at the BSC Communicating Universally Visible Messages When a client user sends a message to a BSC through CleanTelligent he or she can continue to view the contents and status of the message If the message is filed replied to or reopened it can be made known to the
22. change my Pass w Ord lx 3 tesisccsises gecd seen eee as es a eee ae eee 8 How do I make it so I do not have to type in my User Name and Password each time I Log In 9 How do I set up a link to Log In to CleanTelligent eee eeeccesneecesceesseeeeeneeeeeeeessaeeestae ees 9 How do I verify my contact mformatiOn 2 0 4 6 6i wd ee ne el eit 10 How do I set up and or change how I get notified of activity in CleanTelligent 12 Using CleanTelligent Messages Tab How do I submit a Message to my Service Provider eee eeeeeseeeseeeeeeeeeeeseeeeaeeeseeenes 14 How do I reply to or add to a Message xk c 5wcececcpercectaparioaseaveseu wxccnen mena weenen ona 15 How do I remove a Message from my INDOX 0 000 eeeeeseceseeeseecsneeeseeesnersseeeseeseseeesees 17 Service Locations Tab How do I view the Job Services Specifications performed by my Service Provider 17 How do I view past nspecti Ons 2 xc ccensresicecaceccnss shee rsg wad esate em peor 18 How do I view past Client SUrVES 2 sides ces sages Seales hea cote oda see ade reales 19 How do I view Message History joscvascvciastnaversceveaacavsaadeagende dans casetesavigdessanigennensedasenseeens 20 Surveys Tab Service Provider Tab How do I view contact information for my Service Provider s Company 006 21 How do I view contact information for my Service Provider s Personnel 5 22 My Info Tab How do I edit my Contact Information
23. change my Password Click on the My Info Tab Click on the Edit link to the right of User Information Type in a new password in the field to the right of Password Re type your new password in the field to the right of Confirm Password Click on the Save button at the bottom of the page SoS Pe r CleanBrain Qio Customer Service Log Out WorldWide EOMESSAGtS SERVICE LOCATIONS SURVEYS SERVICE PROVIDER Mr two Welcome Cure Brian Radford Contact Brian middie Radford Contact Information D Curreet Status Actve As of 07032008 Scheduled Status Levek Man Division Mon Postion Clert Use Emak devon secks icicankrain com Work Phone 111 111 1111 Ect 222222 Work Fax 333 335 3333 Mobile Phone 444 444 4044 Mobile tmailt Pages Number 555 555 5555 Pager Emak Home Phone 656 666 5856 Home Fas 777 777 7777 Work Address wort sdtress work UT 9399399 User Information Dae i Actives Weer llame brian recttord derrogiciearbran com Email Notifications D ES Email Type Notify On Message Reopened Message Filed Message Crested Reply Added Message Grvon sacka ceartran com HIM Reopened By Supervised User Message Fled Gy Superviced User Meteage Crested By Supervised User Fenty Added By Supervised Liser TEN CleanBrain Drone Customer Service Log Oua WorldWide GOMESSAGES SERVICE LOCATIONS SURVEYS SERVICE PROVIDER MY MFO Welcome
24. client user confirming that their concerns are being seen and addressed Grouped Messages Any responses to a message are automatically grouped with the original message This organizes communication between the client and BSC by topic for easy review Quality Review Client Surveys CleanTelligent provides Client Surveys which are questions designed for specific clients Clients can use the CleanTelligent Client Surveys to deliver accurate and precise feedback to BSCs Inspections Clients can review inspection results submitted by their BSC enabling them to track performance results and improvement What does this all mean to you Improved Communication and Tracking of Performance Here is how it works e You Can Easily Deliver Requests You can immediately notify responsible personnel at your Service Provider of requests by easily submitting a Message or filling out a Survey in CleanTelligent e Your Service Provider Responds Your Service Provider is immediately notified and responds to you requests All responsible personnel of your company can view the response and get an email notification if they choose to receive such Communication is logged back and forth until issues are resolved and filed away closed for future reference e Your Service Provider Performs Inspections Your Service Provider can perform detailed inspections at your locations e You Can Track Performance You can view message history surveys
25. e program will function as specified on non supported web browsers If you are running an older version of one of these browsers we recommend upgrading to the latest available version Generally you can check the version of your browser by clicking on the Help menu and choosing the About option Browser Version Download Microsoft Internet Explorer 5 0 and above Click Here FireFox 1 0 and above Click Here M jE cleanbrain cleantelligent com TCLEANBRAIN E Sete nc rJ A Cl anlelligent Welcome Customer Service Forgot Password Monday August 7 2006 User Registration Step 1 User Agreement TERMS AND CONDITIONS What are these Terms and Conditions You have been invited to use the Communication Services as defined below allowing you among other things to communicate evaluate and document cleaning services These Terms and Conditions set forth certain rights and obligations you have in the use of the Communication Services Why do we request that you agree to these Terms and Conditions The Communication Services contain proprietary and confidential Please Type the word yes in the box below if you agree to the terms and conditions stated above Do you Agree iDo Not Agree Decline Print the Terms and Conditions Next 2006 CleanBrain Software Inc Patent Pending wwuw cleanbrain com Terms amp Conditions Privacy amp Security How do I
26. ed closed by your Service Provider that you were able to see 23 f g Supervised Divisions A message is Filed This event is when someone who you are over within your company within CleanTelligent files a message that you were able to see Supervised Divisions A new message is created This event is when someone who you are over within your company within CleanTelligent creates a new message that you are able to see Supervised Divisions A reply is added to a message This event is when someone who you are over within your company within CleanTelligent adds a reply to a message that you are able to see R CleanBrain or Datome Service Log Out WorldWide OMESSA GES SERVICE LOCATIONS SURVEYS SERVICE PROVIER My nigo Welcome Chere Brian Radford Contact Brian middie Radford Contact information D Current Status Acis As of 07032008 Scheduled Status Levek Man Division Man Poskiom Ciert User Emak devon secksdicicarienain com Work Phene 111 111 1111 Ect 222222 Work Faw 333 335533533 Mobile Phone 444 444 4444 Mobie tma Pager Number 555 555 5555 Pager Emaik Home Phone 856 655 6666 Home Fae 777 777 7777 Work Address work sduress work UT 9999999 g information DER p Simi Pesos Saai a Acto tense brian recdtord demnogicicarbrain com Email Notifications Eg Emal Type Notify On Message Reopened Message Filed Message Crested Reply Added Message Grvon sacka ceerbran
27. king on the Help menu and choosing the About option Browser Version Download Microsoft Internet Explorer 5 0 and above Click Here FireFox 1 0 and above cleanbrain cleantelligent com Getting Started How do I get a User Name and Password to Log In to CleanTelligent 1 Call your Service Provider and give them your Email address 2 They can then send you an Email that will have your User Name and Password Extra line breaks in this message were removed From CleanBrain Software Inc web cleanbrain com Sent Fri 4 28 2006 1 23 PM To noreply cleanbrain com Cc Subject CleanTelligent User Account Information CleanTelligent Service Provider Notification Dear Brian middle Radford CleanBrain Software Inc welcomes you to CleanTelligent Use the following user name and password to log on USER NAME brian radford demo cleanbrain com PASSWORD AAARARARAR To log on please click on the link below or copy and paste into your browser http cleanbrain cleantelligent com app login do CleanTelligent s online e mail notification service notifies you of certain activity on your user account This notification service is not designed to accept or respond to e mail inquires Please call 801 375 0375 if you have any questions or need further assistance Thank you for using CleanTelligent How do I Log In to CleanTelligent for the first time Go to www CleanTel
28. ligent com or click on the link in your In House Portal Input your User Name and Password into the appropriate fields Log In to CleanTelligent You will then be asked to sign a User Agreement typical for most Internet sites and register your contact information oe CleanBrain Software Inc CleanTelligent Mozilla Firefox Eile Edit View Go Bookmarks Tools Help KE gt A 3 A https cleanbrain cleantelligent com app login do ea Getting Started E Latest Headlines Tis a roem Cl anlelligent mya Welcome Customer Service Forgot Password Friday April 28 2006 Secure Log In Login Information CleanTelligent is Online Customer Service for the clients of cleaning service Hi providers Clients can Service Providers can Password i i Easily Submit Messages Get Notified Immediately and Reply ernas View Message History Improve Services Based on Message History O Login Forgot Password View Inspections Improve Services Based on Inspection Results View Performance Reports Improve Employee Training Based on Reports V Remember my user name and password on this computer For more information about CleanTelligent please visit www CleanBrain com Web Browser Requirements This program has been tested to work with the following browsers Unfortunately we can not support older browser versions at this time and cannot insure that th
29. nd Password CleanBrain Software Inc CleanTelligent Mozilla Firefox Eile Edit View Go Bookmarks Tools Help a te gt i 3 l x J A a https cleanbrain cleanteligent comfapp login do gt Getting Started amp Latest Headlines CLEANBRAIN _ Y Cl anlelligent Customer Service Forgot Password Friday April 28 2006 Secure Log In Login Infermation CleanTelligent is Online Customer Service for the clients of cleaning service User Name providers michael jenkins d o cleanbrain com Clients can Service Providers can Easily Submit Messages Get Notified Immediately and Reply View Message History Improve Services Based on Message History O login Reo View Inspections Improve Services Based on Inspection Results View Performance Reports Improve Employee Training Based on Reports Remember my user name and password on this computer For more information about CleanTelligent please visit www CleanBrain com Password eveeery L v Web Browser Requirements This program has been tested to work with the folowing browsers Unfortunately we can not support older browser versions at this time and cannot insure that the program will function as specified on non supported web browsers If you are running an older version of one of these browsers we recommend upgrading to the latest available version Generally you can check the version of your browser by clic
30. ne 801 375 0375 Fax 801 375 0404 Address 855 North Freedom Blvd Suite 5 Provo UT 84604 Get Map Website Where can I learn more about CleanTelligent To learn more about CleanTelligent visit www CleanBrain com What is the website address to Log In to CleanTelligent You can Log In to CleanTelligent by going to www CleanTelligent com or by using a link on your In House Portal Where can I find the Terms and Conditions for the use of CleanTelligent You can find the Terms and Conditions for the use of CleanTelligent by clicking on the Terms amp Conditions link found at the bottom right of the Log In page for CleanTelligent and every page after you Log In www CleanTelligent com Where can I find the Privacy and Security Statement for the use of CleanTelligent You can find the Privacy and Security Statement for the use of CleanTelligent by clicking on the Privacy amp Security link found at the bottom right of the Log In page for CleanTelligent and every page after you Log In www CleanTelligent com What if I forgot my User Name and or Password 1 If you remember your User Name go to www CleanTelligent com or the link in your In House Portal click on the Forgot Password link enter in your User Name in the appropriate field and click the Submit button Your Password will be emailed to you 2 Otherwise contact your Service Provider and ask them to send you your User Name a
31. nformation about CleanTelligent WWW CleanBrain com How do I verify my contact information Click on the My Info Tab Click on the Edit link to the right of Contact Information 3 Look through the information correct any information that is incorrect and add any information that is missing 4 Click on the Save button at the bottom of the page a 10 DIMLSSaActs 2 SERVICE LOCATIONS Otome Serves Log Out SURVEYS SERVICE PROVIDER Mi ngo Contact Information pa Curreen Status Active As of 07032008 Scheduled Status Levek Man Division Man Pos ion Ctert Use Emak devon socksdcicarirain com Work Pheome 111 111 1111 E4 2227222 Work Fae 333 335 5333 Mobile Phone 444 444 4444 Mobhe mat Pages Humber 555 555 5555 Pages Email Home Phone HEE GEE EHSE Home Fas 777 777 7777 Work Address work aduress work UT 9990900 User information QEN p Simi Pasac To Uss Paws a Acto Usei llame brian ractiord deroceandbrain con D ES Type Notify On Message Reopened Message Filed Message Crested Reply Added Message Grvon sacha ceartran com HIM Reopened By Supervieed User Meteege Filed Gy Supervieed User Meteage Crested By Supervised User Fenty Added By Supervised Liser Email Notifications Emal Contact Corey Osborne Main Information N Requirec First Hame borey q Middle Hame Last Name Osborne Email corey oshorne demo cle
32. ny Offices w Search Results Active User Hame Mobile Home Phone i Admin System i Clark Jessie i Diviesti John Friend Heather i Fuchs Ricardo i Gudmundson Steve i Jenkins am i Jenkins Jose Jenkins Michael 666 666 6666 444 444 4444 i Laverty Dane How do I edit my Contact Information 1 Click on the My Info Tab Click on the Edit link to the right of Contact Information 3 Look through the information correct any information that is incorrect and add any information that is missing 4 Click on the Save button at the bottom of the page 22 DIMLSSaActs 2 SERVICE LOCATIONS SURVEYS SERVICE PROVIDER Otome Serves Log Out Mi neo Contact Information Curreet Status User Information Tater User Nanve Email Notifications Email D gt Eu Actes At of 07032008 Man Ciert Use CVI 111 0111 Ed 22222 i 644 444 4004 555 555 5555 B56 666 6666 work address work UT 9990900 D Sel Password T Acre brian recdtiord dernogicicarbran com D ES Type Notify On Message Reopened Grvon sacha cartran com HTM Reopened By Supervised User Supervised User Message Filed Scheduled Status Emak devon socksdcicarirain com Modhe Emast Pager Emaik Heene Fae 77 Message Created Message Filed Gy Supervieed Liter Repty Added By Supervised Liser Repty Added Message
33. obs Job Type Price Square Feet General Frequency Start Date End Date Original Current 0 0301 25 000 Daily SKW 02 28 2006 02 28 2007 Inspections _ view Most Recent pleted On Download Load Date Inspected By Service Item Score Tracking Item Score 05787 2006 11 48 00 AM Most Recent 08 07 2006 Michael Jenkins 98 99 Client Surveys view All D Complete Survey Completed On Completed By 05 31 2006 09 40 40 4M Most Recent Corey Osborne Goals Area of Review Current Goal Average F Response The E a E 2 hours and 56 minutes 30 min Average Inspection Score by Tracking Item 95 85 Average Inspection Score by Service 92 85 Message History D New Message gt SearchHistory view Select Date Range ful No Messages Found How do I view past Client Surveys Click on the Service Locations Tab 2 Search for a Service Location by entering in a Service Location name to the right of Service Location Name and clicking on the Search button to view all Service Locations do not enter anything into the text box Click on the Service Location name you desire Go to the middle of the page to the Client Surveys section Click on the Completed On Date and time to view the Survey results Click on the drop down next to View to view past Surveys aS Contacts f Active User Sa __ a Hame Work Phone Anare Fuchs 801 375 0375 a Mike Jenkins 801 375 03
34. on CleanTelligent is Online Customer Service for the clients of cleaning service providers User Name michael jenkins demo cleanbrain com X i i Clients can Service Providers can Easily Submit Messages Get Notified Immediately and Reply View Message History Improve Services Based on Message History O Login G Forgot Password View Inspections Improve Services Based on Inspection Results View Performance Reports Improve Employee Training Based on Reports Y Remember my user name and password on this computer For more information about CleanTelligent please visit www CleanBrain com Web Browser Requirements This program has been tested to work with the following browsers Unfortunately we can not support older browser versions at this time and cannot insure that the program will function as specified on non supported web browsers If you are running an older version of one of these browsers we recommend upgrading to the latest available version Generally you can check the version of your browser by clicking on the Help menu and choosing the About option Browser Version Download Microsoft Internet Explorer 5 0 and above Click Here FireFox 1 0 and above Click Here v gt cleanbrain cleantelligent com How do I set up a link to Log In to CleanTelligent You may already have a link on your In House Portal If not please follow the instructions below Go to www CleanTelligent com
35. ou were able to see b A message is filed This event is when your Service Provider files closes a message that you were able to see c Anew message is created This event is when your Service Provider creates a new message that you are able to see d A reply is added to a message This event is when your Service Provider replies to a message that is open that you are able to see e Supervised Divisions A filed message is reopened This event is when someone who you are over within your company within CleanTelligent reopens a message that has been filed closed by your Service Provider that you were able to see f Supervised Divisions A message is Filed This event is when someone who you are over within your company within CleanTelligent files a message that you were able to see g Supervised Divisions A new message is created This event is when someone who you are over within your company within CleanTelligent creates a new message that you are able to see h Supervised Divisions A reply is added to a message This event is when someone who you are over within your company within CleanTelligent adds a reply to a message that you are able to see 12 A CleanBrain oridWide 2 Datome Servos Log Out DIMLessaats SERVICE LOCATIONS SURVEYS SERVICE PROVIDER Mi neo Weloorre Cure Brian Radford Contact Brian middle Radford Contact Information D Ea Curera Status Acts As of 0703 2008
36. rch Message History Client Tuesday August 8 2006 Corey Osborne m Reply Reply Information Required Field Status Updated Subject Cleaning Issue Reply Message x Submit Back Message History Author Ricardo Fuchs CleanBrain Software Inc Date June 03 2006 10 13 AM Hi There will take care of it right away Thanks for the feedback Author Andre Fuchs Boyer Company Date June 03 2006 10 07 AM Please clean drinking fountains by restrooms 2006 CleanBrain Software Inc All Rights Reserved Patent Pending Terms amp Conditions Privacy amp Security 16 How do I remove a Message from my Inbox Se ee Click on the Messages tab Click on the Inbox link Click on Subject link of that message that you want to remove Click on the drop down area of the Select Action drop down box above the Subject and select File CleanBrain Home Customer Service Log Out se WorldWide G4 MESSAGES 4 SERVICE LOCATIONS SURVEYS SERVICE PROVIDER MY INFO Cl ariellig Welcome Inbox New Message Search Message History Client Tuesday August Corey Osborne Select Action iv gt Refresh Messages Print essage Type s Ce New Pf Updated Not Sent To Select Action Status Service Location Last Updated By Date a File All Ba a All v Invert Invert Invert C invert
37. rovider Tab How do I view contact information for my Service Provider s Company 1 Click on the Service Provider Tab 2 Click on the Service Provider Info link CleanBrain Home Customer Service Log Out y WorldWide CI MESSAGES SERVICE LOCATIONS SURVEYS SERVICE PROVIDER g My INFO Welcome Service Provider Info Service Provider Employee Contractor Info Corey Osborne Service Provider CleanBrain Software Inc Service Provider Information Hame CleanBrain Software Inc Email Address mail cleanbrain com Phone 801 375 0375 Fax 801 375 0404 Address 855 North Freedom Blvd Suite 5 Provo UT 84604 Get Map Website 21 How do I view contact information for my Service Provider s Personnel Click on the Service Provider Tab Click on the Service Provider Employee Contractor Info link 3 Select a Service Location by clicking on the drop down arrow to the right of Service Location Name 4 Click on an Employee Contractor Name to view the contact information for that Employee Contractor of your Service Provider Nr N x CleanBrain Home Customer Service Log Out ts WorldWide a CI MESSAGES SERVICE LOCATIONS SURVEYS SERVICE PROVIDER MY INFO Welcome Service Provider Info Service Provider Employee Contractor Info Client Corey Osborne Search Service Provider Employee Contractors Select Service Location Service Location Name Boyer Compa

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