"user manual"
Contents
1. you receive the first receipt If you want to view a certain receipt just enter the receipt number before pressing PAGE UP or CURSOR UP After the initial recall you may use the scroll keys to navigate through the journal entries If you are in manager mode M you can print out a copy of the activated receipt by pressing the Subtotal key If you print a copy of a table invoice the endorsement message will be added automatically Example Search receipt number 15 and print out a copy HIE EE 10 Programming This manual only discusses the operation of the QTouchPC It does not contain detailed information on how to configure and program your system If you have questions referring to programming please ask your local QUORION dealer He will gladly help you The following illustrations merely described how to set date and time and how to program minor article modifications such as price or stock changes during the day 10 1 Programming of Date and Time Programming the date and time is easily achieved in mode P using the system keys DATE and TIME which are programmed by default on the function keys Void and EC Enter the date in the format DDMMYYYY and confirm with the DATE key The new date will be activated immediately Enter the time in the format HHMM and confirm with the TIME key The new time will be activated immediately Example Set new time 8 00 only in P lo2. QUORION Data Systems GmbH User Manual POUCH 10 PRO QUORION Data Systems GmbH designed tu Succeed Dear valued customer On behalf of our proud company we wish to welcome you to the QUORION family of fine business machines We sincerely hope you will appreciate the many benefits of being associated with a distinguished product name that represents both quality and commitment to customer satisfaction The QUORION QTouch10Pro is fully customizable and yet simple to operate Users can easily adapt it to any type of retail scanning or hospitality system Moreover our dynamic software generates a compatible environment for a wide array of peripheral devices It is exactly this versatility and quality that has made us successful among our multinational customers It is therefore with great pride that we look forward to continuing our close collaboration with our customers Your QUORiON Team QUORION Data Systems GmbH Index T Satety PRECAUTIONS eege cccencetaced casini naeia eeann aiana anaana 5 2 General Information sssssssnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn 6 2 1 Technical Dace cctececeseenceccendcctcatcanteaccecacsncexactesdahachenccnsesscndvacnececenasacanausceceuncesncdaanceacenscctaaisons 6 2 2 Components of QTouch OPro ssssssnnnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn nnmnnn 7 SEENEN 7 2 4 CSA REENEN dee eee 8 KT Calle E 8 2 6 Names
3. No sale key can also be used as a reference key EE To print a specific reference number on a receipt enter the e DI 1 Total reference number and press the No sale key Cash Example Enter reference number 123 Hebel QUORION Data Systems GmbH 5 Corrections 5 1 Clearing of Inputs and Error Messages To erase an incorrect entry not yet registered and to clear any error messages just press the Clear key 5 2 Error correction The Error Correct key EC is used to clear the last item CUSTOMER LOGO immediately Alternatively you may use the scroll keys to select another item from the actual receipt for voiding A XN t Select item A1 Ec ae E EEEN 5 3 Void function The Void function is used to clear certain items from the CUSTOMER LOGO current receipt First press the Void key and then enter the item which should be cleared You can also use a barcode scanner to enter the item number Example Void PLU with scan code 4912345678901 4912 Example Void 3 50 EUR from department 1 Please note that only those amounts can be voided which were previously entered le gt QUORION Data Systems GmbH 5 4 Refund A refund is used to return previously sold items The PLU s CUSTOMER LOGO will be added to the stock and the money is returned to the customer The turnover in the reports will be corrected To refund an item p
4. 3 Cash Jef Jee 21 QUORION Data Systems GmbH 7 4 Keyboard Levels Keyboard levels are used to change the complete programming of the keyboard As a result it is not only possible to change PLU and department keys but all functions It is therefore very easy to activate time or season dependant actions and functions without re programming the POS Depending on the programming the keyboard level will be reset automatically after an item a transaction or not at all In that case you must reset the keyboard level manually by choosing another level with the corresponding key Please make sure to program keys for resetting the level in all keyboard levels Otherwise it is not possible to reset a certain level manually 8 Balance Functions Tables 8 1 Open and Close a Balance Tables are used to temporary store several open balances This function is mainly used in hospitality settings in order to save and sort all items per table Furthermore it can be used in hotels to save room accounts or in retail applications to save accounts per customer The QTouch10Pro therefore support three independent memory configurations for tables rooms and accounts The functionality of these configurations is same Therefore they are all assigned to Balance functions In this manual all functions are described under the heading of tables However all of them are operated the same way regardless it they are tables rooms or accounts To
5. Because the PLU file can grow very large max 50000 when using scan codes the register will store the newly created articles in a separate UPDATE file which is located at the end of the PLU file The maximum size of the UPDATE file is HALF of the FREE SPACE in the PLU file When for example the free space is 100 you can create 50 new items before the register will give the message to re index the file After re indexing the file the remaining free space is 50 so you can again create 25 new articles You can continue until the free space is only 1 record Note that is important that the UPDATE file doesn t grow to large over 1000 articles because this will have effect on the speed of creating new articles For maintenance of the PLU file there are the following commands 100 MERGE and DELETE This command will MERGE the UPDATE and the BASE FILE and DELETE the articles marked for deletion This command can be used when new item are created and items were deleted 101 MERGE This command will MERGE the UPDATE and the BASE FILE This command can be used when only new item are created 102 DELETE This command will DELETE the articles marked for deletion This command can be used items were only deleted 103 CHECK STATUS This command will print and display the number of articles in the BASE and UPDATE file 255 CLEAR COMPLETE PLU FILE This command will clear the complete PLU file Note that PLU sales and inventory information is
6. EE 17 Bk RDN ssc wn sc cw E ceeded 18 5 5 Transaction FREI ssc ed sac ncc ected ces acicectwed paces SEET 18 5 0 Transaction e TE 19 5 7 Tender COMO Ctl ws cessccsesecsccisccsaccnaces scctecseacecscassessenciacecaccuaceiscnceresncesscahensseceinaesacatanetoceseeeess 19 6 Discounts RA and PO cccccceeseeeseecenseeeeneseeneecensesensesennenensesnaneeseneess 19 6 1 Percentage Discount Surcharge cccccsssseeeeeeeeeeeeeeeeeeeeneneeeeeeeeeseseneneeeeeeeeeeseeneeenneeeeenes 19 6 2 AMOUNT Discount Surcharge ss cise cenisdcec cc pactescenitces capscavnccstdend eteeednndesbdcnenectectacasbicesnapeedeetenss 20 6 3 Received on Account Paid Out 222 20 cccccisccnessecsesceecesssensseecetaceessacnanssectassensesaenaasnsecessees 20 7 Using Shift LCV GIS sissies nieientendecerenenetantaiiass cctacecendeasannicnesteceeeussanackaneenenand 21 7 1 PLU D partment Eege 21 T2 Prie SMift ene PS eS Oe Pen ee er meee emer eee eee are 21 K WA SONI ins ceases cei ec eck eee cece oc ed pce em ea cee eee ee 21 TA Keyboard Lee ise ccecsseccwcciceissecscecstecesesrcentzecsnscecesinnntzensbanicecisnad ceasnacnecceussiceisssaaneasvetiestess 22 8 Balance FUNCTIONS Tables ccceeesseeceeeseeeeeeeeeeeeeseeeeeeeeneneeeeseeneneees 22 8 1 Open and Close a Balance eusteesberueek geseet EENS 22 8 2 Print the JEE ege ee 23 8 3 Transfer Balage ceesiccscteccecscceseceaasendenccced eeeacintaantedececsiecnedesanend GEES EENE SEaren Nin 23 8 4 Splitting a E TE
7. Modifier key because the condiment dialog will appear automatically Using the cursor keys you can now select the desired condiment and confirm with the Modifier key When required you can also confirm with the Multiplication key CUSTOMER LOGO lf a PLU was ordered more than once it is necessary to 1 STEAK enter a number for the condiment Enter the desired MEDIUM number and confirm with the Multiplication key Thereafter the request will be continued for the remaining 1 Total PLU s To confirm the selection for all PLU s just press the Multiplication key without entry Cash Example Register PLU 1 with modifier 3 TU SS L N S N_N fo or direct entry P BIER Example Register 2 x PLU 1 with compulsory condiment N A N A NK xX PLU Select os xX condiment CURSOR L N LEE 9 Reports The QTouch10Pro offer a wide range of reports to collect and monitor your sales data All functions of the system have their own report memory in four periods They can be checked separately as system reports or combined as free programmable user reports The report memory of each function does not only contain the total sum but also information about clerks and time periods All reports can be performed as X or Z Both types contain the same information The X report can be printed as a temporary report at any time because the report data will not be cleared The Z report is
8. a final report after printing the data the report memory will be cleared 25 QUORION Data Systems GmbH 9 1 System Reports Each function of the has its own system report which is permanent in the software Depending on the configuration this report can contain different information such as customer count quantity and amount If you press the key SYS in mode X or Z you will receive a list of all available system reports Now you can select one report with the cursor keys and confirm by pressing SYS again Alternatively you may also enter the number of a system report directly on the SYS key Please note the programming of the system keys By default the SYS key is located on the key Coupon The following system reports are available 1 Total Sales 2 Groups 3 Departments CUSTOMER LOGO 4 Articles 5 Tax Totals System Report 6 Tendering Functions 7 Drawer Totals Period 1 Standard 8 PO and RA 9 Discount Functions Departments 10 Corrections papci 11 Foreign Currencies SE 12 Balance Functions Quantity 13 Table Totals Ariount 14 Table Items Dept 2 15 Menus CCount 16 Price Levels Quantity 17 Transactions Amount 25 00 18 Special Itemizers 19 Action Tables 20 Stock Control 21 Room Totals 22 Room Items 23 Account Totals 24 Account Items X Counter 000001 9 2 User Reports User reports are freely programmable report lists containing several
9. also cleared The command can be issued in programming mode on the TYPE key and in MANAGER mode on the SUBTOTAL key Note that COMMAND 255 to clear to complete PLU file is only available in PROGRAM MODE PLU S WITH SCANCODES ON KEYBOARD When using scan codes it is also possible to put a PLU directly on the keyboard of the register Because the key code as programmed in the key table contains the record number in the PLU Index file and not the scan code there are a few points you must keep in mind 1 PLU File Maintenance Maintenance of the PLU file like creating and or deleting PLU s should be done either on the computer OR on the register but NOT ON BOTH because this will result in different Index files for the computer and register 2 Programming PLU keys in WQPROG When programming PLU keys in WQPROG you must enter the scan code in the code field 3 Programming PLU keys on the Register 30 QUORION Data Systems GmbH When programming PLU keys on the register you must enter the scan code in the key programming mode The register will automatically insert the correct index record number in the key table The register will recognize the entry as a scan code when MORE then 5 digits are entered Normal key codes have a value of maximal 5 digits This means that when you want the program a PLU with scan code 123 you MUST enter 000123 Suppose this PLU is located at record number 5 the register will put 10005 as key
10. article QUORION Data Systems GmbH 3 Getting Started Place the QTouch10Pro on a stable or even surface Use it only within the operating temperature range see technical data and protect it from splashes and high humidity The QTouch10Pro come with an external power supply First please check if the specifications printed on the label fit your local voltage If so connect the power pack to the QTouchPC The power plug is at the rear next to the interfaces Now connect the power supply with the power circuit and turn on the QTouch10Pro with the main switch The QTouch10Pro will now load the operating system and automatically launch the cash register program You may immediately start working with your new system 4 Sign in and Register 4 1 Sign in a Clerk Sales Person A clerk is the person who is working on the point of sale and performing registrations Before starting any transaction it is necessary to sign in a clerk Now all sales and actions can be assigned to each single clerk in the reports Furthermore it is possible to define individual access rights for each clerk e g for refund or program modifications Sales persons are employees who do not work directly at the but their sales data should also be saved in the reports This can be used to calculate commissions for instance To sign in a clerk or sales person you may use either a Dallas Key or the keyboard The key has the advantage of security because each k
11. code which is also shown on the display When you enter 123 the register will program key code 123 USING PLU S WITH SCANCODES IN COMBINATION WITH BALANCES On the Balance the Index Number of the PLU is stored so at the moment it is NOT ALLOWED to create or delete PLU when there are still balances open because the sequence of the index file will be changed which will result in wrong PLU on invoices 10 4 Program Version and Test Routines The QTouch10Pro have a set of test routines built in to check certain hardware components and_ receive information about the installed drivers and software F 1v WE E version P QC061010 C QTouch 10 Pro Enter the test number in mode P and confirm with the key RAM 8192K TYPE Please note the programming of the system keys SERIAL 1234567 By default the TYPE key is located on the key PLU The following test routines are available 302 Display Test 305 Print out Program Version 306 Init printer 400 Transaction Test Direct Sale 401 Transaction Test Tables Example Print out the actual software version only in P mode Bilde 31 QUORION Data Systems GmbH 11 Training Mode The training mode is used to test all functions of the QTouch10Pro without adding the turnover to the reports The report memory will not be changed and all counters remain constant Please note that in this mode all receipts will be automatically marked as Tra
12. of Keys and Their Function eeceeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeeeeesaseeeeneeeeeeeeesenees 9 3 Getting S UIUC ica ssa ca tndtsensduccshacetecacentin cnces bccanaadkmehandunceependeeceentncacnnesne 11 EE IER UE 11 4 1 Sign In a Clerk Sales Person sissicsaicensccestsstccnsananndencesncarencsanenscesssasesennndnusecteesnedeandennupnccescnets 11 4 2 Register a Department cca ccs cs accent na cece cd ween eden ante 12 4 3 Register Pre Programmed PLU S ccccscsseeeeeeeeeeeeeeeeeeeeeneneeeeeeeeeneeeeneeeeeeeeeseseseeeneeeeenees 12 4 4 Enter a New KEE geet 12 Stebens deene 13 4 6 Multiplication Division Ravana ine seer ie lle mines ege ENEE Een 14 Prd o lelke Male M Geo are me eee ner a E E T 15 4 8 Tendering in Local Currency csiisscccscenscceicictcesacasscccectanectanse satedccsinesnacsbadebeoeietencessxsedesheccenaee 15 4 9 Tendering in Foreign Currency ccccccccssssseeeeeeeeeeeeeeeneeeneneneeeeeeeseneseneneeeeeeeeseeneseneneeeeenees 16 4 10 Receipt On Off and Receipt Copy ccccsscseseeeeeeeeeeeeeeeeeeeeeeeeeeeeeseaeeeeeeeeeeeeeeesneeeeeeeeeeeneees 16 41T Timeand Re cca eke et ee ae ce seem 16 4 12 No Sale Open Drawer icici csccca costes cs ceeteccncisteneacewte sear necccceceedeccacianensadbalecuncpebestaceuiestecncieens 16 a ONE OCU ONS E 17 5 1 Clearing of Inputs and Error Messages eccccceeeseeeeeeeeeeeeeeeeeeeeeeeneeeeeeeeeeeeeeeeeneeeeeeeeees 17 5 2 Error Correct ON E 17 e ee
13. s are registered by entering the respective number on the PLU key The pre programmed price and the description are now read from memory Alternatively you may also program direct keys for certain PLU s on the keyboard You only need to press one key for registering a PLU If you are working with scan codes you may either enter the code number by keyboard or use a barcode scanner CUSTOM In that case you do not need to press any additional key the PLU will be registered directly 1 PLU23 ER LOGO Example Register PLU number 123 1 Total Haea 4 4 Enter a New Price It is possible to change the price of a PLU for a transaction Simply enter the new price and press the key New price before entering the PLU This is valid for both scanning as well as manual entry Example Register PLU number 1 with new price of 2 00 EUR joo gt izi QUORION Data Systems GmbH 4 5 Create a PLU during the Sale Occasionally a clerk may have to enter a new item which has not been programmed in the data base of the POS If this happens the QTouch10Pro will automatically prompt you to create this item Press the Sub total key to confirm or the Clear key to exit the prompt Once confirmed the QTouch10Pro will ask you for the price Upon entry of the price press the Sub total key again to confirm Then enter the department to which the PLU is linked and press Subtotal to confirm If the system has been
14. 0Pro can operate with different foreign currencies which are saved separately in the reports Just press the FCE key instead of Subtotal to convert the total amount in a pre programmed foreign currency On the display the new amount in foreign currency will now appear Select a tender as described above and the CUSTOMER LOGO 2 Col change amount will be calculated either in local or in Ee foreign currency depending on programming 2 Total USD Example 1 00 Dollar CASH payment Tendered Cash KA KA KA EUR SI WW Zo N Zoo N Z N 4 10 Receipt On Off and Receipt Copy If a receipt does not have to be printed at all you may switch off the receipt printer by pressing the Receipt on off key To reactivate the printer simply press the Receipt on off key again In any case you can print a receipt copy by pressing the Sub total key after a sale 4 11 Time and Date If all receipts are closed you can view the current time and date in the display by pressing the Multiplication key Depending on the programming this information will be shown automatically after a certain time has passed All models with graphical display can also show a programmable customer logo 4 12 No Sale Open Drawer The No Sale function allows you to open the cash drawer without registering a sale You can check the number of times a No Sale function has been performed in the CUSTOMER LOGO reports 1 PLU 1 The
15. 24 8 5 Balance Clerk Transfer cs csucctesceseccescsnccscccesteced can cnceccnteatencunluteccesnccssausntecceuectencensnteccatentenests 24 QUORION Data Systems GmbH 8 6 Modifiers and Condiments sect aceite 25 9 e e d 25 9 1 Syst m 00 9 ee oe TO eet ee eee rere ene ne eer mernerr eer 26 9 2 User El 26 9 3 Eleeteonle deogrpak siene 27 E WC A d 1m ee eee er eee errr E 27 9 3 2 Bi aty INU A sh es at cee es et ek eee ee ee ce 28 T0 Programming sain de atcinniscranecenctcnepinbnennaidi neds nomena adndanabeeansenndentinaaeent 28 10 1 Programming of Date and Time eeeseeseessegkeskeeeseeksesgeee ENER EERSAAEESEE SEENEN SEENEN 28 10 2 Easy Programm lng D 29 10 3 Scanning aces cesta anc hs ce eae cece cease rms ceeeeeca ce earar ckctinedtneenrs eee ence sence eee 29 10 4 Program Version and Test ROUtINGS cccccccsseeseeeeeeeeeeeeeeeeeeeeeneeeeeeeeaeeeeneneeeeeeeeeeseeeeneees 31 T1 Training IW Cate acti Snercnecemesncenetndatcnncehinnennene antanmnandennansnndennsanccnamneanting 32 12 Instructions for leese teenccheveceecenacacdccenczccdesennadssanessedentcecescedsncadhdeene 32 12 1 TO ch Serel E 32 12 2 Shutdown the System E 32 12 3 Power Supply and Interfaces is cach oe ccs see cca de eased ec cece a cece eect 33 E GRO Te E 33 12 4 Wake up from standby MOUS eceeceeeseeeeeeeneeeeeeeeeeeeeeeeeeeeeeeeesseesenneeeeeeeeeeeneeenenees 34 12 5 Loading the paper TOM vvzccscacaicccceciesenczesceisceesecewceeaceke pect cciwensa
16. 9 DTR 6 DSR DSR 6 kim BS eB eg Se g Ce CTS 8 RS232 9 RI RI 9 A cable between the PC and the QUORION QMP cash register has two 9 pin female D Sub connectors QUORION Data Systems GmbH 2 6 Names of Keys and Their Function Key label Key name Key function Numeric Keys used for entering numbers kel Receipt Feed advances the receipt paper be Journal Feed advances the journal paper Clear clears incorrect entries and stops the error alarm c7 m BR Lesen Error Correction deletes the last registration VOID Void voids a previously entered transaction E Multiplication Time multiplication division time display o K K n Clerk used to enter a preset clerk ID numeric code no enter 0 E Cc PLU Price Entry used to manually change a preset PLU price C7 0 C Sh PLU used to access preset PLU items Department used to enter items to the respective departments RA 2 Received on Account used to record payments to the drawer Paid Out used to record payments out from the drawer o Es Percent Plus used to add percentage values to the total Percent Minus used to deduct percentage values from the total Coupon Key used to deduct fixed amounts from the total NS No Sale prints a reference number o
17. General Information 2 1 Technical Data Intel Atom N270 1 60GHz passive cooling 512 MB DDR2 SO DIMM upgradable to 1 GB note that the available memory space is limited by the reservation for the graphics 2 GB CF Card with QPos software Case cooling is completly passive super silent Standard human interface 10 4 TFT display 800x600 SVGA with touch panel Interfaces 4x external serial ports 8x DB 9 COM 1 2 4 1x RJ45 COM3 COM 1 2 3 powered 5V Pin 9 5x USB2 0 ports 4x rear of the device 1x on side bezel 1x PS2 keyboard mouse connector x external ethernet 10 100 1000 Mbps x cash drawer connector DRW1 Power supply 24V DA DC external power supply Integrated devices internal graphical VFD customer display 2 lines a 20 alphanumeric characters connected to COM3 80mm easy loading thermal printer with auto cutter internal clerk keylock QUORION Data Systems GmbH 2 2 Components of QTouch10Pro Customer display Clerk key lock Interfaces Printer behind the bezel easy load Touch screen Power LED Main switch 1x USB behind the bezel 2 3 Interfaces The QTouch10Pro include many different interfaces to connect several external devices Beside the well known serial RS232 interfaces the QTouch10Pro also supports modern PC interfaces like USB or Ethernet So it has ports for typical cash register peripheral devices such as kitchen printer sc
18. Information on the Electromagnetic Compatibility and Safety CE Conformance This QUORION cash register conforms to the European Community s EMV 2004 108 directive The cash register fulfills the following technical European requirements e EN 55022 Norm values and measuring procedures for radio interference properties characteristics of information technology devices e EN 55024 Norm values and measuring procedures for the interference resistance properties characteristics of information technology devices e EN 60950 Security measurements for the installation of IT A conformance explanation in accordance with the directives and standards cited on top has been delivered and can be reviewed with QUORION Data Systems GmbH An der Klinge 6 99195 Erfurt Email info quorion de web www quorion de REMARK If the cash register is installed in a system with other devices and components all other devices and components must each show EMV conformance to the norm According to the EMV 2004 108 directive as well as EC and national laws the system integrator is responsible to ensure that the built system complies with regulations 1 50 417377 BA englisch GB QTouch10Pro QUORION CE Stand 17 11 10 35
19. To print out the complete journal enter 0 If you enter 102 on the ENTER key in mode Z the journal will be cleared without printout Please note the programming of the system keys By default the ENTER key is located on the Cash key Print out the last receipt Olai Print out the last 3 receipts DS HS Print out the complete journal Lolkes Clear the journal only in Z ilde 9 3 1 Text Format The Electronic journal is saved in normal text format Journal data saved in text format can only be displayed and printed going backwards beginning with the last receipt Searching for a certain receipt number is not possible The format of the printout depends on the programming It is therefore possible to print out the journal in two or more columns to save paper The text format is suitable for recording all transactions and reports as well as for controlling or exporting data to other applications 27 QUORION 9 3 2 Binary Format The Electronic journal is saved in binary format Any receipt can be recalled by number for controlling purposes or print out Please note that only sales receipts are saved The increasing receipt number is used as reference to navigate through the journal Reports and programming are not saved in the binary electronic journal To recall the last receipt press the keys PAGE UP or CURSOR UP in mode R or M Using the keys PAGE DOWN or CURSOR DOWN
20. anner display card reader modem as well as new powerful interfaces for fast data transmission and easy networking Please note that all interfaces have to be programmed before connecting any external devices If you have any questions about the programming please ask your local QUORION dealer COM 4 Keyboard Mouse COM 2 COM 1 DWR1 COM 3 pc IN es fl fe deg E dkecd COE C GA QUORION 2 4 Operating modes The operating modes control the operation of your system There are 5 different modes for various functions You switch between corresponding modes with the touch key at the upper right side of the touch screen alternating R X Z M P Mode Display Function R REG Registration all sales operations and registrations X X X Report viewing and printing of all reports without clearing Z Z Z Report viewing and printing of all reports with clearing M MGR Manager all sales operations and registrations all functions with manager authority easy programming P P Programming programming of all functions 2 5 Interface cable PC Parameters of the RS 232C Interface Data format 1 start bit 8 data bit 1 stop bit no parity Data rate 57600 Baud Standard Pin description PC D Sub female 9pins QMP D Sub female Ypins a ese EM 1 DCD DCD 1 See E 2 RO OP 7 RxD 3 TxD TxD 3 wc A DTR DTR 4 CTS 4
21. ay be lost 2 Open the paper roll cover by pulling up the cover open button 3 Remove the used paper roll core if there is one inside 4 Insert new paper roll in the correct direction SS 5 Pull out a small amount of paper by closing the cover 12 6 Service and Maintenance The QTouch10Pro do not contain any components which can be serviced or repaired by the user Please have all maintenance performed by a qualified QUORION dealer Unauthorized manipulations may lead to a loss of warranty 34 QUORION 13 Error Messages ID Error Description ID Error Description 1 Invalid Entry 21 Discount not Allowed 2 Invalid Time 22 Correct not Allowed 3 Invalid Date 23 Already Discounted 4 Invalid Article 24 Enter Quantity 5 Unknown Report 25 Journal Full 6 Invalid Function 26 Enter Balance 7 Transbuf Full 27 Invalid Balance 8 Still in Transaction 28 Wrong Clerk 9 User Break 29 Closed Balance 10 No Under Tender 30 Print Invoice 11 Still in Tender 31 Receipt Paper End 12 Scanning Error 32 Journal Paper End 13 Select Clerk 33 Slip No Paper 14 Select Salesperson 34 Logging Error 15 Item not Sold 35 KP Error 16 No Price Entered 36 Balance not Open 17 No Zero Price 37 Invoice Buffer Full 18 Closed Drawer 38 Balance Used 19 Manager Required 39 PLU File Full 20 Entry to High 40 Reindex PLU File 14
22. cursor keys to select the items which should be split and confirm each item with the Table Split key By pressing the Subtotal key you may check the sum of all items at any time To finish splitting you have two options If you want to print out the invoice of the split items directly you should press the key Invoice and enter the payment media Alternatively you may move the split items to another table In that case please enter the new table number on the Table key or select a table with the cursor keys Example Split from table 1 to invoice Print TABLE 8 5 Balance Clerk Transfer If you wish to transfer any tables from one waiter to another please use the function Clerk Transfer To transfer all tables of a certain clerk first log this clerk on press the key Clerk Transfer and select a new clerk either by keyboard or by Dallas key If you only want to transfer a single table you should open this table before pressing Clerk Transfer and selecting the new clerk Example Transfer all open tables from clerk1 to clerk 2 PhEEF EHE QUORION Data Systems GmbH 8 6 Modifiers and Condiments Some special articles need to be specified by supplying cooking instructions or additional items To do that press the Modifier key directly after registering the PLU Depending on the programming it may also be necessary to select a condiment In that case you do not need to press the
23. em it will be automatically reset after entry It is also possible to block the shift for either PLU s or departments 7 2 Price Shift The QTouch10Pro allows for more than one sales price for each PLU This is a useful function for special occasions such as Happy Hour or item promotions You may program an automatic price shift based on a time period or manually change the price shift via key entry First select the price level by pressing the corresponding key Then enter the PLU Depending on the programming the price level will be reset automatically after an item a transaction or not at all In that case you must reset the price level manually by choosing another keyboard level By using price levels it is also possible to realize tax shifts In such a case the second price level has the same price but a different tax rate Example Shift to price level 2 and register PLU 1 iS nt Price level 2 7 3 Tax Shift As an alternative to the tax shift via price levels there is a preset function to activate or deactivate certain tax rates directly Just press the corresponding Tax key to activate or deactivate a certain tax rate Depending on the programming the tax shift will be reset automatically after an item a transaction or not at all In that case you must reset the tax manually by pressing the respective tax key again CUSTOMER LOGO 1 PLU 1 1 Total Example Shift to tax 3 and register PLU 1 Tax
24. ensanentcdinenebesimasnaeciweneientannanctee 34 12 6 Service and Maintenance ccccccsseeeeeeeeeeeeeeeeseeeeneeeeeeeeeeenseeeneeeeeeeesenseennaeeeeeeeeseeneeeeenees 34 13 Error CSS LE 35 14 Information on the Electromagnetic Compatibility and Safety 35 IMPORTANT Finger Touch Screen Use only your finger to operate this Touch Screen nothing else Please don t change the BIOS settings except the boot priority and order All other BIOS changes will cause the loss of warranty QUORION Data Systems GmbH 1 Safety Precautions This section presents important information intended to ensure safe and effective use of the cash register Please read this section carefully and store it in an accessible location Be sure the voltage of your main power net corresponds to the input voltage printed on the rating plate of the system Do not connect power adapters from other manufacturers Use this product only for its intended application Improper usage may lead to equipment damage fire or shock Be sure your power cable meets the relevant safety standards and includes a power system ground terminal PE terminal Otherwise shock may result Never attempt to stretch the cables to enable a connection The power cable and DC cable must have adequate slack at all times during use Do not connect to electrical outlets close to devices that generate voltage fluctuations or electrical noise In particular stay clear
25. ey is unique and cannot be duplicated To sign in simply place your key on the respective magnetic lock As long as the key is attached you are logged into the system If you remove the key you will automatically log out The QTouch10Pro is blocked until a Clerk signs in again To sign in with the keyboard it is necessary to have a dedicated clerk button on the keyboard If you push this key you will see a list of all programmed clerks Use the scroll keys or enter a number to select a certain clerk Alternatively you may also enter the clerk number directly on the clerk button or define a dedicated key for each clerk Depending on the programming it may be necessary to enter an additional code number to sign in Example lt gt Clerk Enter Clerk code number L Nl TT QUORION Data Systems GmbH 4 2 Register a Department Department keys may be used either to enter free prices or to select PLU s from a list If you press a department key without entry you will see a list with all PLU s which are linked to that department Use the scroll keys or enter a number to select a certain PLU from that list If you wish to register an undefined price for a department just enter the price with the numeric keys and press the CUSTOMER LOGO respective department key 1 Department Example Register 2 00 EUR in department 3 1 Total KE KE IN ZIN 4 3 Register Pre Programmed PLU s Pre programmed PLU
26. ining In order to access the training mode a pre programmed training clerk must be signed in Training mode will remain activated until a new clerk is assigned You will have full access to all registration and programming functions for testing and training purposes 12 Instructions for Use 12 1 Touch Screen The touch screen may only be touched with fingers The use of pens pencils or other sharp objects may damage the screen No liability is accepted for such damages 12 2 Shutdown the System To shutdown the system do not use the Main switch In the menu on the display you have to press on the clock and answer the following question with yes The system now should shutdown MAURIZIO 32 QUORION Data Systems GmbH P Receipt On 9 09 54 Clerk 1 P GB EM att BECKS ERROR Table Split Print Plan Table Invoice 12 3 Power Supply and Interfaces Please use the delivered power supply for the QTouch10Pro only The usage of other power supplies may damage your system No liability is accepted for such damages The interface connections should only be plugged if the system is switched off Please note also the maximum cable lengths of 5 meters for USB and 15 meters for RS232 To clean your QTouch10Pro please use a lint free dry or slightly damp cloth only Disconnect the system fro
27. l all 28 QUORION Data Systems GmbH 10 2 Easy Programming The easy programming of PLU s is done in manager mode M only To program a PLU enter the number of the data field you want to change and confirm with the Subtotal key The following data fields are available Sales Price Cost Price Description Description 2 Department Link Add Stock Subtract Stock Minimum Stock DO JO Oo ob After selecting a data field enter the new value confirm it by pressing Subtotal again and choose a PLU to be programmed This can be done either by pressing a direct PLU key or by entering the number on the PLU key If you want to continue programming articles you may repeat the same steps To finish the programming mode press the key Subtotal without entry Example Change price of PLU 5 to 2 00 EUR 2 oof 5 fl 10 3 Scanning When scanning codes are activated in the configuration of the application it is possible to create and or delete items on the cash register either in Program Mode or during transaction when an item is not found Furthermore there are some special maintenance procedures which are can be activated in Manager or programming mode It is possible to connect two scanners to the register You can activate them by programming parameter 56 amp 57 also check option 78 for check digit verification when scanning CREATING ITEMS in Transaction Mode When Option 79 is set the register wil
28. l prompt for creation of an article when not found If you want to create it you must confirm by pressing the SUBTOTAL key or abort by pressing CLEAR Note that you can press the CLEAR key at any stage to abort The register will now prompt for 1 The PRICE which you must enter on the SUBTOTAL key 2 The Department which you must enter on the SUBTOTAL key 3 The Descriptor when Option 80 is set which you must enter on the SUBTOTAL key 4 Now the article is registered Note From Release XX030605 on it is also possible to enter the PRICE directly on a fixed DEPARTMENT key instead of entering the price and department on the subtotal key CREATING ITEMS in Program Mode When you are in Program Mode 20 PLU programming you can scan the code or enter the code on the X key When not found the register will ask you for creation which must be confirmed by pressing the CR User Report key 29 QUORION Data Systems GmbH DELETING ITEMS in Program Mode When you are in Program Mode 20 PLU programming can also delete codes When you enter ZERO on the X key the register will ask you if you want to delete the current code which must be confirmed by pressing the CR User Report key Note that the records are only marked for deletion so they will only free up their space after PLU FILE MAINTENANCE PLU FILE MAINTENANCE When using scan codes the register uses internally an INDEX file which is sorted so the register can find a code very fast
29. lding a Sale The Hold function is used to temporary save an open receipt e g because a customer has to stop the registration of his items and you wish to tend on the next customer Press the Hold key to save the open receipt By pressing the Hold key again and the old receipt will be recalled On Hold CUSTOMER LOGO PLU 1 Please note that all transactions on hold must be closed before a Z report can be performed CUSTOMER LOGO HOLD Recall PLU 2 Total Cash 4 8 Tendering in Local Currency Any sale will be closed by entering a payment media key There are keys for various tenders programmed on the keyboard usually CASH CHECK and CARD Additional tenders may be programmed if necessary It is recommended to press the Subtotal key before tendering to have the possibility to check the subtotal and to enter the tendered amount The QTouch10Pro will then automatically calculate the change owed to the customer Example 1 00 Euro CASH payment CUSTOMER LOGO NA Z lt z 2 Cola 0 40 gt CC CASH 2 Total Tendered Cash Generally it is also possible to split the subtotal to different Change tenders After each tender the QTouch10Pro will show the short amount on the display Example 1 00 Euro CARD payment short CASH payment z gt Jol bloke QUORION Data Systems GmbH 4 9 Tendering in Foreign Currency In addition to the local currency the QTouch1
30. m the power supply before cleaning Do not use any abrasive substances or agents containing solvents Special caution is required when cleaning the display Be careful not to scratch the surface and prevent any liquids from entering the housing The touch screen may only be touched with fingers Do not use any pens pencils or other sharp objects which can scratch the surface No liability is accepted for such damages 12 3 Cleaning To clean your QTouch 10 Pro please use a lint free dry or slightly damp cloth only Disconnect the system from the power supply before cleaning Do not use any abrasive substances or agents containing solvents Special caution is required when cleaning the display Be careful not to scratch the surface and prevent any liquids from entering the housing The touch screen may only be touched with fingers Do not use any pens pencils or other sharp objects which can scratch the surface No liability is accepted for such damages 33 QUORION Data Systems GmbH 12 4 Wake up from standby modus To wake up the system from standby modus please touch the Touch screen only in the marked area see picture below Touch screen 12 5 Loading the paper roll Please be sure only to use paper rolls that meet the specifications Do not use paper rolls that have the paper glued to the core because the printer cannot detect the paper end correctly 1 Make sure that the printer is not receiving data Otherwise data m
31. nes use the key Guest Invoice instead of Print Invoice Cash Change Tendered Example Print final invoice of table 1 with CASH N A N A A D SES ES N EN AE Example Print proforma invoice of table 1 N d YL XA Print AA AA ZN 8 3 Transfer Balance Occasionally it is necessary to transfer the complete table contents from one table to another to combine two tables for instance To do that you should first open the table you want to transfer and press the key Table Transfer If the table was already opened and any new items were entered you have to close and re open it Table Transfer is only possible with new opened tables Now enter the number of the new table and confirm with the Table key Alternatively you may press the Table key without entry and select a number from the list with the cursor keys see Open and Close Balances Example Transfer all items from table 1 to table 2 HPPH 23 QUORION Data Systems GmbH 8 4 Splitting a Balance The function Table Split is used to create more than one invoice from the same table This may be necessary if the guests of one table wish to pay separately for example To split a table first open it and press the key Table split If the table was already opened and any new items were entered you have to close and re open it Table Split is only possible with newly opened tables Now use the
32. of devices that use large electric motors Never insert or disconnect the power plug with wet hands Doing so may result in severe shock Always connect the DC cable before plugging the power cable into the wall outlet When disconnecting the DC cable hold it firmly at the connector area Do not tug on the cable itself Never attempt to repair this product yourself Improper repair work can be dangerous Never disassemble or modify this product Tampering with this product may result in injury fire or electric shock Be sure to set this unit on a firm stable horizontal surface Product may break or cause injury if it falls Keep the system away from all conditions which may cause damage fire or accidents Direct sunlight high temperature and humidity extreme changes in temperature heating and cooling equipment or humidity volatile materials high levels of dust vibration and impact Keep away any liquids from the system If water or other liquid spills into the equipment unplug the power cable immediately and then contact your dealer for advice Continued usage may lead to fire or shock To prevent possible harm to the environment or human health please separate this product from other waste streams to ensure that it can be recycled in an environmentally sound manner For more details on available collection facilities please contact your local dealer where you purchased this product QUORION Data Systems GmbH 2
33. pens the cash drawer QUORION Data Systems GmbH Key Label Key Name Key Function SUB O a gt Leg LH Sub Total calculates sub total prints out receipt copy if no receipt opened O gt n I Lee Cash Payment used to tender payments in cash C7 Q Fa O x Check Payment used to tender payments in check RK CH D E a Lee Card Payment used to tender payments in card Shift Shift Key shift department key levels shift PLU key levels c7 7 i m Lem Foreign Currency calculate amounts in foreign currency Exchange Ei Receipt Hold temporarily holds a sale to be recalled later E Receipt On Off receipt printer can be switched on or off Scroll Cursor used to scroll the display selection by one line Scroll Page used to scroll the display selection by one page Kc KE Ei Table Number used to open or close a table D be 7o ON spli Table Split separates single articles of a table trans C7 sl be D EEA Table Transfer transfers an existing table to another table Print invoice Print Invoice closes table and prints invoice Guest invoice Print Guest Invoice closes table and prints invoice including endorsement message Modi El Leen Modifier prepares instructions for a particular
34. programmed to allow for the creation of new PLU names during registration you will be asked to enter a name for the PLU Alternatively the PLU will assume the name of the department that it is linked to After confirmation with the Subtotal key the new PLU will be stored in memory for future transactions Example Create PLU number 123 Coke with price of 1 50 EUR linked to department 3 MEI Ble If the PLU is not yet programmed you will be prompted to create it now 1 Confirm and enter the price Bbi lol 2 Enter the department link DS 3 Enter the PLU name via keyboard depends on programming LALALA Ld QUORION Data Systems GmbH 4 6 Multiplication Division Instead of pressing the same item repeatedly you may use the Multiplication key First enter the quantity to be rung up followed by the Multiplication key and then the CUSTOMER LOGO item Department 1 PLU 25 Depending on the programming the Multiplication key 4912345678901 can also be used for division First enter the numerator and 0 2 PLU 2 press the Multiplication key Now enter the divider and aa S press Multiplication again Finally select the nee corresponding PLU or department Cash Example Register 5 x 3 50 EUR in department 1 bkd Example Register 3 x PLU 25 EPEHA Example Register 3 x the scan code 4912345678901 3 gt QUORION Data Systems GmbH 4 7 Ho
35. r the amount directly after the item or the subtotal and 1 Se 2 press the or key to subtract or add the entered COUPON amount from to the actual price Amount discounts and surcharges can be pre programmed or blocked in the 2 Total same way as percentage rebates Cash Example Discount a pre programmed COUPON amount from the total FE ES ES 6 3 Received on Account Paid Out Cash can be paid out of the cash drawer for special purposes such as petty cash etc This is referred to as a Paid Out PO Conversely cash can also be added to the cash drawer This transaction is known as Received on Account RA Adding more cash to the cash drawer is another example of Received on Account In both cases enter the amount first and then press either the key RA or PO Depending on the programming of the the operation will be automatically finalized with the Cash key or can be continued as a normal receipt Example 25 00 EUR Received on account Lel A n SEN LSE 25 00 Example 25 00 EUR Paid out Lel A ZN fo UN e e 25 1 00 20 QUORION Data Systems GmbH 7 Using Shift Levels 7 1 PLU Department Shift The PLU department shift is a preset function to switch all article and department keys to a second level This is done by adding a pre programmed offset to the actual PLU or department number Please note that the shift is valid for the very next it
36. ress the Refund key first and then the item to be returned The Refund key has to be pressed before each item if more than one item is being returned After refund the receipt can be continued with normal sales or can be closed with a payment media Example Refund of PLU 1 and 2 SO is EA J Example Exchange of PLU 1 and 2 SSL ee eI Example Refund of 3 50 EUR from department 1 gt k td gt 5 5 Transaction Refund The function Transaction refund operates just as the Refund function The difference is that the does not automatically return to normal sales mode after each item but stays in refund mode until you finish the receipt with a payment Press first the key Transaction Refund and then enter all items which should be returned Please note that it is not possible to switch into normal sales mode Example Refund of PLU 1 2 and 3 Kg _ dA N A Kg Trans fo fo 2 3 Yo LN fo W 18 QUORION Data Systems GmbH 5 6 Transaction Cancel The Transaction cancel is used to void a complete receipt before it is finalized with a payment Simply press the key Transaction cancel to automatically void all items from the current receipt 5 7 Tender Correction With the function Tender Correction you may change any amount from one payment media to another First press the key Tender Correction enter the desired amount and then select
37. save a table assign a certain number to the open receipt Usually this number must be entered before the initial order Depending on the programming it is also possible to enter this number at the end of the transaction and book the receipt to tables afterwards You may either enter the table number directly and press the Table key afterwards or press the Table key first and select a table number with the cursor keys thereafter Example Open table 1 DES Example Select table from the list TABLE peel 2 5 2 5 fe rast GE Once you completed the current order you may close the table by pressing the Table key again All items are saved to the table memory now Depending on the programming certain items will be sent to the kitchen printer 22 QUORION Data Systems GmbH 8 2 Print the Invoice To invoice a table you must re open it first All ordered items and the subtotal will be displayed Now press the key pes eg CUSTOMER LOGO Print Invoice You may choose to finish the table immediately by INVOICE payment or receive a proforma invoice This allows the Table customer to check the invoice first and select a payment media After printout of a proforma invoice the table will be Cola closed but stays in memory until final payment Burger Before payment you may enter the tendered amount This Total will cause the to calculate the change amount If you need an extended invoice with additional text li
38. system reports Hence you have the possibility to create your individual reports While programming the POS you can define what data should be printed in the Daily Report for instance Later you only need to call one user report instead of manually selecting several different system reports If you press the key ENTER in mode X or Z you will receive a list of all available user reports Now you can select one report with the cursor keys and confirm by pressing ENTER again Alternatively you may also enter the number of a system report directly on the ENTER key Please note the programming of the system keys By default the ENTER key is located on the Cash key 26 QUORION Data Systems GmbH 9 3 Electronic Journal The Electronic journal will log all operations of the by storing a copy of each receipt printout Depending on the programming you can do this either in binary or in ASCII text format If you press the key ENTER in mode X or Z you will receive a list of all available user reports Scrolling to the end of the list you will find the entry Electronic journal If you select this and confirm with ENTER a copy of the last receipt will be printed Alternatively you may also enter the number 101 directly on the ENTER key to access the electronic journal If you want to print more than one receipt just enter the number before and confirm with the Multiplication key
39. the payment media from which this CUSTOMER LOGO amount should be rebooked Now the amount is opened again and can be assigned to any other payment It is also Tender correction possible to split the amount to more than one payment Cash 5 00 media Card 5 00 Example Rebook 5 00 EUR from CASH to CARD N A N N dA N A KN AEE EEN EN 6 Discounts RA and PO 6 1 Percentage Discount Surcharge Discounts are price deductions on single items or on the sub total of the receipt To enter a discount first ring up the item then enter the discount percentage and press the key If the discount should be valid for the entire receipt press the Subtotal key first and then enter the percentage on key Likewise discounting items is also possible to order surcharges In that case please use the function CUSTOMER LOGO In both cases the percentage values can be pre programmed to avoid mistakes and manipulation 1 PLU 1 Furthermore it is possible to block single or subtotal 1 PLU 2 discounts and to set maximum limits 10 Rabatt 2 Total Cash Example Percentage discount of 10 to PLU 2 kkl 19 QUORION Data Systems GmbH 6 2 Amount Discount Surcharge Similarly it is possible to use amount rebates The only difference is that no percentages are calculated but rather total amounts such as coupons are subtracted added CUSTOMER LOGO 1 PLU 1 Ente
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