TROUBLE-SHOOTING: Error States
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1. Printer produces one label followed by blank space then stalls Q The printer produces one correct label followed by blank space then stops with error condition How can correct this A You might be printing on continuous label stock with your template set to Gap or Black Line Model 342 Peristent error state Q Iam using a LabelStation 342 The green Ready light is not illuminating Why is this A Check that the printer is not out of ribbon or label stock The LabelStation goes off line if labels are not present or if the ribbon has expired However it is okay to have no ribbon fitted if you are printing in thermal transfer mode Model 342 Good label followed by blanks then error state Q Why does my printer produce one good label then blanks then stop with an error state even when only one label is set to be printed A Perhaps the label does not pass under the gap sensor you have threaded it through the ribbon path by mistake or the Gap Sensor has failed or is contaminated and needs cleaning Pro 200 300 Good Label followed by blanks then error state Q Why does my printer produce one good label then blanks then stop with an error state even when only one label is set to be printed A Perhaps the label does not pass under the gap sensor it is resting on top of the guides or the Gap Sensor lens is dirty and needs cleaning Worst case the Gap Sensor has failed If you have a bench top model which incor2. or email support abelzone co uk Printer produces correct label then blanks then stalls Q Why does my printer produce one correct label followed by blanks then stop with error state A You have set your label template to Gap for labels that are Black Line or vice versa See Terminology Printer stalls but sometimes with no error status Pro 200 Pro 300 amp 342 Q Why does my printer produce only one label then stop with no error light A In LabelDirect you may have Removal Method set to Peel Off In LabelView you may have Sensor Type set to Peel Off Vertical Gap Change the setting to Vertical Gap or Tear Off Tear Off should not be confused with Peel Off The former advances the last label of a batch toa position where it can be torn off against the printer s exit bar The latter pauses the printer until the label has been removed from the backing paper and requires a special module Printer displays permanent error status Models Pro 200 Pro 300 amp CN Q Why does my LabelStation have a permanently illuminated red light from the moment switch it on A The Head Up lid sensor switch might not be working To test this possibility use the Diagnostic Tool to override the sensor The Diag Tool is located in the Utilities folder of the CD that came with your printer and can be run by double clicking it The tool is also available from within later versions of LabelDirect Help menu With the Diag Tool ru
3. TROUBLE SHOOTING Error States Please note there is much commonality between the different models of LabelStation and therefore it is advisable to read the comments on other models if you cannot find a diagnosis relating to your own Printer stuck off line Q lam using a desk top LabelStation and the green Ready light is not illuminating or is winking Why is this A Check that the printer is not out of ribbon or label stock A LabelStation can go off line if no labels are present or if the ribbon has expired However it is okay to have no ribbon fitted if you are printing in Direct Thermal mode Also if using die cut labels check there are no missing labels on the label roll Persistent error state Q My printer is still showing error state even though the problem that caused it has been fixed How do clear this A Initialise the printer Pro 200 Pro 300 amp CN Switch the printer off for a few seconds Industrial and Pro XL Initialise the printer using the LCD and keypad Refer to the user manual Printer stalls before printing Q Why does my printer go to error state before starting to print A If you are printing in Thermal Transfer mode make sure you have fitted the ribbon correctly See Terminology and How To Do It If you have just fitted a new ribbon make sure that you have advanced the leader foil sufficiently to clear the ribbon sensor Rotate the spent ribbon rewind spindle front spindle until
4. aded with continuous label indicating that the sensor is not working To cross check this diagnosis print some die cut labels with Sensor Type set to None instead of Gap If this produces labels without causing an error condition then the sensor lens needs cleaning or the sensor has failed If you have a bench top model which incorporates a keypad and display such as the Pro 240 Industrial or Pro XL you can test the Gap Sensor in real time by doing as follows 1 Open the printer and leave the print head carriage closed so that the display reads Ready 2 Using the Left Right and Select keys on the keypad work through the menu as follows 3 Menu gt Setup gt Sensor gt Calibration gt Gap Mode gt Manual 4 At this point you will see Paper Len with a number against it Ignore this and open the print head carriage 5 Press Select and you will see Gap Size 6 Press Select again and the printer will ask you to Scan Backing Intensity which means to pull labels through the printer by hand As the labels pass the sensor you should see the Ref Level number changing as the sensor is reads the density difference between the label and the backing paper If this number remains static then the sensor is not working 7 When finished press the Menu key repeatedly until back at Ready Otherwise to arrange uplift of the printer for inspection by Advanced Labelling call 01202 683212
5. els Q When printing labels of more than one column printing does not complete until the Done button is clicked Why NOTE In later versions of this software the Done button is labelled Return to Label Design A In LabelDirect incomplete rows do not print until the Done button is clicked E g If you print 10 labels on four wide label stock you get two rows comprising four labels each after clicking Print After clicking the Done button you get one row comprising two labels and two blanks If you click to print one label only you get nothing until you click Done LabelDirect works this way to avoid wasting labels when successive batches of labels with different information are being printed Printer exhibits bizarre symptoms Q lam having strange problems with my LabelStation and have checked everything Why does the error state keep recurring A Your printer probably needs a full reset See How To Do It Pro 200 300 Banner long label problems Q Why does my very long label only print partially or cause errors A The maximum length of a banner label height is as follows Pro 200 Nominally 200 cm exact value depends on labelling software Pro 300 Nominally 100 cm exact value depends on labelling software Note In the LabelDirect Design window a dotted line indicates the limit of label height Bear in mind that height equates to length when the label is printed landscape
6. ensions in the wrong units E g you have measured the label in inches but the software is set to millimetres or vice versa To see how to change the default measuring units in your software see below LabelView Click Options gt Configuration gt Display LabelDirect Click Layout menu gt Ruler gt Ruler Tab In most versions of LabelDirect there is a quicker way In the Design window click the button where the rulers meet top left corner See below eee Lda Of 6S b2 o gt OO5 e M wo LS Dee Pen AAAA fiscal SoL DU mercsinssnn rerin rete are et sohe Sample Text CLICK HERE TO CHANGE UNITS This toggles the units between millimetres and inches 2 You have your template set to Cutter when there is no cutter fitted to the printer or you have your template set to Peel off when there is no Peeler unit fitted Try your label with this setting LabelDirect Printer Settings gt Change button gt Removal Method None BarTender File menu gt Print gt Document Properties button gt Stock tab gt Media Handling Post Print Action gt None or Tear off 3 Gap sensor failure To check this possibility recalibrate the gap sensor using die cut labels see How To Do It If the printer feeds out an unusual number of labels then stops with a green light this is because it thinks it is lo
7. ion indicated by a triangle on the sensor arm Also in the label template make sure Gap Size is set to almost the diameter of the punched hole 10mm is ideal for horticultural labels otherwise if the label comes to a halt with a punched hole under the sensor the printer might think there is no label fitted Ribbon Encoder Error message Q My printer is stalling and passing to error condition when I try to print and when I interrogate it with the Diagnostic Tool see the message Ribbon Encoder Error What does this mean A The ribbon sensor lens might be dirty or the sensor could have developed a fault The following should be noted If the ribbon runs out during a print run the system will generate this message Ribbon End Err Alternatively if the ribbon is removed and subsequently an attempt is made to print labels from a template which is set to Thermal Transfer then the system will generate this message Ribbon Encoder Err From this we may deduce that an incorrectly fitted ribbon ribbon not seen by the ribbon sensor can produce the second message Paper Jam message Q The Paper Jam message appears when print die cut labels or when I press the Form Feed button even though the printer has Gap Sensor calibrated successfully A The Gap Sensor might not be working or its lens is too dirty to work Try doing a gap sensor calibration with continuous label fitted and see what happens and try p
8. nning do as follows a Set Interface to USB LPT parallel port or Ethernet as appropriate b Click Read to establish a connection with the printer For Ethernet connection you might have to click Discover Device c Set Head up Sensor to OFF then click Set d Close the Diag Tool and re test the printer If the printer now works it means that the Head Up sensor has failed or the plastic stud which operates it is has broken off Contact Advanced Labelling to arrange repair Model 342 Q lam using a LabelStation 342 The green Ready light is not illuminating Why is this A Check that the printer is not out of ribbon or label stock The LabelStation goes off line if label stock is not present or if the ribbon has expired However it is okay to have no ribbon fitted if you are printing in thermal transfer mode Printing two columns wide die cut labels causes error state Model 342 Q lam printing two labels wide die cuts on a 342 LabelStation Why does the error light keep coming on A If you did not buy your labels from Advanced Labelling the central gap horizontal gap between the two columns of labels might be too large If this gap is greater than 2mm wide then the printer s optical gap sensor mounted centrally cannot detect the passing of each label Ideally there should be no left to right gap between the labels There should only be gaps above and below called the vertical gap Other mod
9. porates a keypad and display such as the Pro 240 Industrial or Pro XL you can test the Gap Sensor in real time by doing as follows 1 Open the printer and leave the print head carriage closed so that the display reads Ready 2 Using the Left Right and Select keys on the keypad work through the menu as follows 3 Menu gt Setup gt Sensor gt Calibration gt Gap Mode gt Manual 4 At this point you will see Paper Len with a number against it Ignore this and open the print head carriage 5 Press Select and you will see Gap Size 6 Press Select again and the printer will ask you to Scan Backing Intensity which means to pull labels through the printer by hand As the labels pass the sensor you should see the Ref Level number changing as the sensor is reads the density difference between the label and the backing paper If this number remains static then the sensor is not working 7 When finished press the Menu key repeatedly until back at Ready Immediate error state using continuous label Q When printing on continuous label the printer goes to error condition before printing anything Why A Even when printing on continuous label the Gap sensor needs to be calibrated correctly Recalibrate the Gap sensor using the Diagnostic Tool In LabelDirect this option might be greyed out for continuous label but the Diagnostic Tool is usually available on the CD that came
10. rinting die cut labels with the sensor set to Continuous If these tests cause no error message it suggests a failed Gap Sensor
11. the silver foil is no longer visible If you are using colour ribbon you might need to recalibrate the ribbon sensor See How To Do It Printer stalls during printing Q Why does my desk top LabelStation go to error state or slow down and then stop during printing A You might not be using the correct power adaptor The printer must be used with a LabelStation adaptor Alternatively if the adaptor is correct and working look alike power failure can be caused by the ribbon rubbing against the lid when it is closed Spindles fitted the wrong way around do this The ribbon spindles should be orientated with the flanges on the right Verify this by printing with the upper part of the machine lifted Model CN Printer stalls during lengthy print run Q Why does my LabelStation CN permanently shut down during a long run when there is apparently nothing wrong A This model is not designed for heavy duty printing and can automatically shut down to prevent overheating eventually recovering by itself Although thermal cut out is a design feature of this printer the machine was tested with a full roll of 100mm wide die cuts printing a heavily populated label in an attempt to observe the shut down and just kept printing Printer produces one label then stalls Q Why does an error condition arise after printing one label sometimes after only part of a label A One of the following might apply 1 You have entered your dim
12. with your printer If necessary you can recalibrate your printer independently of the PC See How To Do It Ribbon motor noisy barely turns Q The ribbon motor on my Pro 200 or Pro 300 strains to turn and the printer goes to error state immediately Why A Press Feed on the printer If this produces an error state then run the Diagnostic Tool and click the Get Status button If this returns the message Ribbon Encoder Err then a Click the Factory Default button to clear the problem and or b Clean the ribbon sensor lens Paper Out or Out of Paper message displays on the LCD Q Why does my LabelStation produce the Out of Paper message even though a roll of label has been fitted correctly A If you are using a model of LabelStation which has a movable gap sensor e g Pro 240 Industrial or Pro XL to print horticultural labels the following might apply Labels with vertical perforations e g the tear off lines between side by side loop locks can produce this message if the gap sensor is positioned directly above the line of perforations Generally this is no problem but sometimes the perforations leak enough light to make the optical sensor think there is no label When setting up the printer for such labels it is natural to align the sensor with the centre of the punched hole as in the picture below but it is best to align it very slightly to one side m Sensor posit
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