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The ImagePrint 10.X for Windows Troubleshooting Guide

1. The latest version is always available from our Web Site By going to www colorbytesoftware com you will find a link in the DOWNLOADS section of the page for the Profile Manager for both the Windows and Mac version Click the link to have the Profile Manager downloaded to your computer for Mac users the file will be a disk image dmg file double click it to mount the disk image then drag the Profile Manager application to the folder of your choice Back Downloading accessing profiles is slow ColorByte s web site installers updaters and profiles are constantly being downloaded and at certain times the volume of traffic can cause access speeds to suffer Try downloading at another time Back T54 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont The Profile Manager doesn t launch at all Problems with the Profile Manager launching are rare usually they are due to a file in your ImagePrint COLOR folder that is not supposed to be there a sub folder or a non profile Only ICC ICM profiles should be in your ImagePrint COLOR folder and any other files can cause the Profile Manager to hang at launch To correct the problem open the Color folder from its location in your ImagePrint folder and remove any non profiles Back downloaded a profile but don t see it in ImagePrint s printer paper profile list Restart ImagePrint Make sure you have restarted ImagePrint since do
2. Forbidden Media message on printer Reload Paper Paper Out message on printer Wrong Page Size message on printer SpoolFace generates an error when launched Epson 2200 or 2400 doesn t print red paper feed light shows Warning Unknown TAG or other Warnings in SpoolFace keep getting extra jobs sent to spoolface Printer flashes lights or generates Command Error when attempting to print Can t print scanlines error jobs go into the spooler but never print Couldn t Set Up Watch folder Print Jobs move quickly to the finished side of the spool face window before the job prints Couldn t Spawn Queue Command error when clicking print How do l print directly from an Application like Photoshop InDesign or Illustrator Problems printing from a networked client Job doesn t move to finished side of queue when cancelled Old computer names appear in my SpoolFace Computers menu Connect 10061 Error when attempting to launch spoolface Spoolface error codes ERROR 1 ERROR 2 or ERROR 15 Printer not found ERROR 37 ERROR 97 ERROR 163 ERROR 609 ERROR 611 or 104 or 99 or Out of Disk Space error ERROR 653 ERROR 768 ERROR 107 HHHHHHHHHHH Output Quality Issues My output is darker than it appears on screen Color cast in prints Images are not centered on page I m getting an unwanted margin on my prints I m getting a wasted strip of paper between each print My print is too long or too short
3. See the section later in this guide Problems with the CD ROM for information on this issue Back T6 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont Problems with the CD ROM If installing ImagePrint via CD ROM some errors may be due to problems with the physical CD ROM disk Any media errors generated by the system are a possible sign that this is the problem Below are some suggestions that may help get around disk problems e IMPORTANT Check your c program files x86 folder to see if an ImagePrint folder has been created If so delete it before retrying the installation Installing over a partially installed folder may cause prob lems later on e Check the CD for cracks or other obvious defects Clean the disk if you see any smudges or finger prints e Try copying the files from the CD to a folder on the desktop of your computer If you can do this without an error then run the ImagePrint Installer exe file from the desktop folder e Try copying the files from the CD to a folder on a different computer If this works it indicates a compat ibility issue with the CD drive on the first computer Copy the installation files from the 2nd computer to the first and then try to install it or burn the files to a CD and use that as your installation disk e Finally remember you can download the full installer from our update site on the internet Since we update the softw
4. a versa The sheet setting is in the row of icons located in the Media Feed section of the Dashboard If some small er printers if the sheet roll setting is incorrect for the type of paper currently loaded the printer will flash its red paper light and never print on printers with front LCD panels a Load roll sheet error will occur ImagePrint settings issues Many printing problems are the result of an incorrect setting within ImagePrint usually relating to Color Management or page size Error 768 is a common error code that often indicates a color man agement issue Make sure you have correctly specified your Color Management settings within ImagePrint s Color Management window After making any changes remember to move old jobs from the left side of SpoolFace and to un pause SpoolFace from the Queue menu before attempting another print For information on proper color set tings please see chapter 6 of the ImagePrint PDF manual Check the Status In no printing is occurring after clicking PRINT make sure to check the status in SpoolFace the interface to the ImagePrint Spooler To launch spoolface click the Spoolface icon at the bottom of the ImagePrint floating toolbar In SpoolFace make sure that the Computers menu shows the computer that is connected to the printer selected and the Printer menu shows the correct printer Check for pertinent errors within Spoolface that may shed light on the problem The bottom left corne
5. PRINT SETUP gt Options dialog can have the effect of lengthening the print by increasing the distance between printer passes This slider rarely needs to be adjusted but for very long prints on heavy papers like canvas it can help to compensate for problems with the printer s paper feeding Back The last few lines of my prints fade or don t print Wrong paper size length This condition can be caused by an incorrect page size setting If the page size you have selected within ImagePrint is larger than the page loaded in the printer the page may eject before the last bit of the image is printed Measure the physical page to make sure it came from the manufacturer at the correct length papers are often slightly smaller than the specified size in which case you can specify a smaller page size in ImagePrint s User Defined page size dialog box Epson Driver interference This can be caused by interference from the Windows Epson Stylus driver To correct the problem get properties on the Stylus driver found in the Windows Printer Control Panel make sure to pick the printer with STYLUS in the name NOT the ImagePrint installed driver and in its PORTS tab disable Bidirectional Communication Note this will cause the Epson Status Monitor to not be able to see the printer You will need to turn this setting back on to use that utility then off again to use ImagePrint Back Jobs print distorted or as negatives Color Management
6. Just go to c program files x86 ImagePrint Spool Mux and double click muxd exe A brief window will flash as the process is put into the background Then Spoolface should work at least until you reboot windows lf after rebooting spoolface shows a problem again chances are your firewall or antivirus software is stop ping muxd from automatically launching again you can manually launch it per the above steps again each time windows boots or track down what anti virus software on your system is blocking it or firewall If you can t determine the culprit try putting a shortcut for muxd exe in your Windows startup folder to have it auto matically launch that way which may avoid the anti virust block To do that Right click the muxd exe file and choose Create Shortcut in the menu that appears then copy that shortcut NOT MUXD EXE itself into your Windows startup folder Finding the startup folder varies annoyingly according to your version of windows but to get there on Windows 8 and 10 click start type AppData and hit return then double click the folder that appears and navigae to T28 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont Roaming Microsoft Windows Start Menu Programs Startup No Muxd exe found lf muxd exe can not be found in your Imageprint Spool MUX folder it s probable that your anti virus software deleted or quarantined it as a suspicious file To get
7. Make sure Embedded Action is set to Apply Make sure that your normal Photoshop working spaces are selected in the Missing Profile section for each color type Color Management workflow Images that have been incorrectly color managed can show a cast when printed For more information on this please see the Consistent Color Management Tips section in this guide Back T39 IMAGEPRINT Troubleshooting a n of ImagePrint Windows Troubleshooting Guide Cont Images are not centered on page In the following orientation is always relative to the observer facing the front of the printer For example Top refers to the leading edge of the paper as it comes out of the printer Left refers to the left edge of the paper as it comes out of the printer e Top bottom differences on sheet paper Most printers have different top and bottom margins when using sheet paper This fact can cause images to appear off center vertically when printed The Epson 2200 2400 and 3800 3880 are exceptions to this and allow equal top bottom borders on sheet but all other Epson printers have a 1 8th inch top and 5 8ths bottom margin on sheet To compensate for this limitation you can choose Center Margins from the Margin Styles section of the Dashboard This will cause the size of the smaller top margin to increase to that of the larger bottom margin reducing the total printable area while compensating for the difference in margins If you then choose to center your
8. PC s it is available in the TCP IP properties of your network card Continued T11 IMAGEPRINT Troubleshooting page seating 2 ImagePrint Windows Troubleshooting Guide Cont Network Printer Settings Continued Changing the printer s IP Address if needed Front panel If the printer allows you to change the IP Address via the front panel on the printer changing the address is relatively easy consult your printer s manual for instructions Manufacturer s utility In cases where you can t set the IP Address via the front panel you may need to use a setup utility provided by the manufacturer For Epson printers the Net Assist utility is used to setup the network parameters on your printer That utility is provide on the Epson printer setup cd s and is also available for download from the Epson web page Reset the printer to factory defaults If your network uses a router another method of changing the printer s IP Address is to reset the printer to its factory default settings by holding down the recessed button on the network card of the printer while turning the printer off then on When the printer comes back up it will default to DHCP mode which will cause it to get a new IP Address from the router which should then be correct for your network Press the recessed button again for 1 second to output a new status page showing the current IP Address and try to reach the again with the new IP Address in a web browser Setti
9. The last few lines of my prints fade or don t print Jobs print distorted or as negatives Prints show banding lines What do Passes 4 pass 8 pass etc mean in the Speed listing What does HS mean in the Speed Listing of the Print Setup area of the Dashboard What Quality value should use when printing 2880 1440 Photo Best What Resolution PPI should my images be saved at for best results Where should I scale my images Photoshop ImagePrint or using a specialized pro gram What is gloss differential What is bronzing What is metamerism and color inconstancy Profiles amp Color Management The Profile Manager utility My printed colors tones don t match my display What do the profile names mean What are the LIGHTING designations within the profile filenames ImagePrint doesn t match my Photoshop display SoftProofing Where can I put profiles to have Photoshop see them for use in Soft Proofing How do I achieve consistent Color Management want to make my own profiles How do I get new paper profiles Downloading accessing profiles is slow The Profile Manager doesn t launch at all downloaded a profile but don t see it in ImagePrint s printer paper profile list The Profile Manager launches but is not working correctly can t find the paper profile need PTA Print through Applications Issues For issues specific to the Print through Applications option please see the PTA chapter of the Use
10. You may want to try plugging the dongle into another USB port or a USB hub You can check to see if the dongle is being seen by launching the IP Setup program from the ImagePrint folder and checking that the 6 digit dongle number appears in the Dongle Number field 2 Make sure that a valid encryption has been entered and licensed in the IP SETUP utility IP SETUP can be launched from the ImagePrint folder on your system c program files x86 image print ip setup exe lf even after entering the encryption the installed printer s doesn t show as LICENSED see the entry in this guide entitled Encryption won t license in IP Setup 3 If the dongle is connected to your computer or USB hub the printer has been licensed in IP Setup and DEMO still appears on prints double check in IP Setup that the dongle is still seen Sometimes plugging other USB devices in or unplugging them can cause the dongle to not be seen temporarily 4 If none of the above suggestions apply its possible that the dongle drivers have been incor rectly installed Try the procedure listed in the previous entry Dongle number never seen In IP SETUP Back T16 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont Vista 64 and Windows 7 and 8 dongle issues If an error occurs when you plug in your dongle on a Vista 64 system or the dongle number does not show up in IP Setup on a Vista 64 system there may be problems w
11. are certified to work with the printer tray If you wish to have the printer use the loaded paper anyway choose another paper as the Media Type by clicking Options within the Dashboard s ADVANCED gt Print Setup section Media Type settings control the paper feed controls of the printer pick one as close as possible to the thickness of the paper in the paper tray to avoid banding issues Back Reload Paper Paper Out message on printer Reload Paper messages often mean the paper loaded in the printer is NARROWER than the page size spec ified in ImagePrint You can correct this by specifying a smaller page size in ImagePrint or by disabling the Check Sheet Size option in the Printer s front control panel In some cases manufacturers ship paper that is incorrectly sized so make sure to measure your paper to ensure it is the size stated on its packaging even small differences in size can cause this error to occur Paper Out messages or the paper feeding through the printer without printing typically occurs if the paper in the printer is SHORTER than the page size specified in ImagePrint To correct specify a page size in ImagePrint that is the same as the physical paper s length or shorter Double check by measuring the actual paper some manufacturers can be slightly inaccurate in the dimensions specified on the box Another cause of paper feeding right through the printer without printing is a paper sen
12. best for your workflow One benefit of scaling images in ImagePrint is that you then won t have to produce a print ready copy of the image ImagePrint will scale the image on the fly with no need to save a 2nd copy at the desired print size Also when scaling the images ImagePrint uses bi cubic interpolation at the final dithering stage of render ing it for print Doing the scaling late in the process is a benefit as it allows all other image processing to be performed on the original un interpolated data ImagePrint does not currently apply any sharpening to images during scaling which may be a factor if you are scaling your images more than twice their original size In those cases you may wish to use Photoshop or a specialized program like Genuine Fractals to scale your images This is especially true if you are blow ing the image up 4 or 5 times it s original size Again it is often best to print some samples using different methods of scaling sharpening to ensure you re not doing more work then you have to to achieve the same print quality Back What is gloss differential Gloss differential is the effect of inked areas of a print having a different gloss or shine then non inked por tions The problem is predominately seen on glossy papers and is usually noticed as white areas of the page appearing more shiny then the non inked areas when the paper is viewed at a slight angle Matte paper does not show this
13. best profile to use for general light ing conditions such as that found in offices NOT AVAILABLE FOR ALL PRINTERS and PAPERS Continued Back T49 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont ImagePrint doesn t match my Photoshop display SoftProofing This entry addresses the use of soft proofing within Photoshop to ensure the Photoshop display is compen sating for the printer ink and media being used when printing For problems with the appearance of the prints themselves consult the portion of this guide entitled My prints don t match my display If Colored Images don t show the same colors as Photoshop s display By default Photoshop does nothing to compensate for how an image can print on a given output device It has no idea of the printer s gamut or the media matte or gloss or what ink you are using or even the capabilities of the RIP even though all of those factors have a tremendous affect on what colors and densities you will be able to print Photoshop just displays the image as best as it can within the gamut of the monitor It s therefore no won der that Photoshop won t automatically match the output of your printer especially if you are using a RIP like ImagePrint that maximizes the output capabilities of the device rather than restrict it to a monitor like color space You can however tell Photoshop to use ImagePrint s color profiles when creating i
14. drivers folder is not available contact ColorByte s support dept to have it emailed Back T17 IMAGEPRINT Troubleshooting page seating 2 ImagePrint aw icicle ihe Guide aia Problems starting or using ImagePrint Problems related to launching or using the ImagePrint interface are listed in this section ImagePrint won t launch e Make sure that you have set up your printers using the IP Setup utility during the initial installation from the CD You can double check your installation by launching IP Setup from the ImagePrint folder on your system default location c program files imageprint x86 If no printers are listed then none have been installed and ImagePrint will fail to launch e Make sure that the ImagePrint folder has not been moved or renamed This folder must retain the same name and location as it had after installation or the software will not run e Make sure that you are launching the application from either a valid shortcut or directly from the ImagePrint folder Do NOT move ImagePrint s application files to a different location other than the folder they were installed to or they will NOT work For information on ImagePrint shortcuts see the entry in this guide enti tled After Installation no icons appeared on my desktop e If ImagePrint previously launched then suddenly stopped responding something may be corrupt in it s set tings Remove then reinstall the installed ImagePrint printer via IP Setup by
15. e White border on images Creating an image with a white border around it is a common cause of centering prob lems Remember ImagePrint will treat the image in its entirety and has no way of knowing that a white border is not part of the image It will therefore place the image beginning at the edge of the white border which may cause unexpected positioning results It is usually recommended that images brought into ImagePrint not have any unnec essary white borders e Paper size Make sure that the actual size of the page you are printing on matches the page size specified in ImagePrint Surprisingly papers sometimes are shipped from the manufacturer with slight size differences These can result in non centered printing Measure the paper to ensure it is the correct size if you see an unwanted bor der You can then use ImagePrint s User Defined page size window to define a page size that exactly matches the physical dimensions of your paper e Incorrect paper loading How you load the paper in the printer can make a difference in the margins Make sure that you are loading it according to the manufacturer s instructions e Printer margin set incorrectly Many printers allow you to set the margin for roll paper on their front control panel ImagePrint assumes this margin is at the lowest setting typically 3 mm Make sure that your printer is currently set to the lowest roll margin setting or incorrect margins will result Typically the Roll
16. effect to any noticeable degree Gloss differential has been reduced with newer ink sets on some printers the inks maintain a gloss that more closely matches that of the paper Laminating or spray coating the print will eliminate gloss differential Continued T45 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont Back What is bronzing Bronzing is often described as a golden or bronze sheen seen on a print where the dark areas take on a flattened appearance when the media is held at an angle It only occurs on papers with a gloss coating not on matte and is not visible when the print is viewed directly straight on It is strongest in the dark areas of the print and is most noticeable with black and white output where heavy use of black ink occurs Some Epson printers employ a lite lite black ink that greatly reduces the bronzing effect Because of this ImagePrint s phatte black option which makes no use of the lite lite black may show more bronzing on black and white prints on glossy papers than non phatte black prints Laminating or spray coating the print will eliminate the bronzing effect Back What is metamerism and color inconstancy Color inconstancy is the phenomenon of an object in this case an ink jet print showing different color casts when moved from one light source to another For instance taking a print from daylight to fluorescent light will cause the
17. email Check for any junk mail filters on your computer or in use by your Internet Service provider in most cases instances where the encryption email is not received are due to them being misinterpreted as junk spam mail by such systems There is no limit to the number of times you can use the encryption server and you can use it with a different email address if you have problems with your original email one Just make sure to use the right login code for your version of ImagePrint i e don t use your version 7 0 login code if installing version 10 0 Back T13 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont Dongle number is never seen in IP Setup it shows 0 in the Dongle Number field If the 6 digit dongle number does not appear in the Dongle Number field in IP Setup try plugging the dongle into a different USB port or a USB hub if available Note that the light on the dongle does not stay on all the time not seeing the light is not necessarily an indication that the dongle is malfunction ing Make sure to quit and restart IP Setup after trying a different port so it will recheck for the dongle If the dongle number still fails to appear there may be a problem with the dongle driver When installing ImagePrint it is important to install the software BEFORE inserting the dongle or Windows will attempt to put its own driver in place when it senses the dongle Since Windows d
18. following the instructions in the Reinstalling your ImagePrint printer driver entry earlier in this guide You will lose all old print jobs when removing the printer e Try right clicking the ImagePrint exe file from it s location in the ImagePrint folder c program files x86 imageprint and in the menu that appears choose Run as administrator If this works you may have security or permissions settings on your system that prevent your user login to launch Imageprint e An invalid or corrupt monitor profile may cause this condition If you ve profiled your monitor recently test this by accessing your Windows Control Panels choose Display then Settings then Advanced and tempo rarily change the System Monitor profile to a standard working space such as Adobe 1998 Remember the previous profile so you can return to it later Then try launching ImagePrint again If it works there may an issue with your monitor profile ImagePrint supports only ICC version 2 not 4 profiles and only the Matrix not LUTS type e Removing ImagePrint completely and reinstalling may correct serious corruptions within the software Consult the ImagePrint users manual located in your ImagePrint folder for information on removing and reinstalling ImagePrint completely e Anti virus software or other security related software has been known to prevent ImagePrint from launch ing Try disabling such software or removing it temporarily as disabling of
19. images they should print with equal top and bottom borders Make sure to readjust any existing images on the page after chang ing this option as the change in layout size will shift things And be aware of the smaller page size with Centered Margins turned on there is 4 8th of an inch less vertical printable area available on the page for most Epson printers The Centered Margins setting has no effect when set to ROLL paper e Paper Feed Another potential cause of Top Bottom centering issues is an incorrect setting in the Media Feed sec tion of the OPTIONS dialog for printers that support it Options is accessed via the Print Setup section of the ADVANCED Dashboard area Normally the Media Type is selected automatically when a paper profile is chosen but you can override that setting if your paper is thicker than the standard thickness of the profiled paper For thicker papers select the closest match to your paper to ensure that paper is fed correctly Ultra Smooth Fine Art Sheet is typically the thickest option available e Roll or sheet setting incorrect Make sure you have made the right selection for roll or sheet in ImagePrint via the Roll Sheet buttons in the MEDIA FEED section of the Dashboard or centering issues may result Also make sure that the correct TRAY option is selected in the MEDIA FEED section of the Dashboard when printing on sheet paper Typical tray options are ASF Automatic Sheet Feeder Manual Front or Back
20. in action in order to understand it The numerous training movies located on our web site www colorbytesoftware com can be incredibly useful in that regard Users Group The Yahoo ImagePrint Users Group is a great source of information about ImagePrint Users of the software share their advice tips solutions and complaints in an often lively discussion Many of the participants are long time users of ImagePrint and gurus in the ways of printing To access the group use the following link http tech groups yahoo com group colorbyte_imageprint Workshops trade shows seminars While ColorByte doesn t currently produce workshops or seminars there are existing ones that utilize and teach with ImagePrint Also ColorByte personel sometimes appear at industry trade shows or participate in dealer seminars For information on upcoming events in your area con tact the sales department at sales colorbytesoftware com Updates The latest build of ImagePrint can be found at the ColorByte support page http www colorbytesoftware com Ver10 support shtml For more information on updating see Updating ImagePrint Back T3 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont Which Windows versions are my copy of ImagePrint compatible with ImagePrint 10 0 is compatible with Vista 32 and 64 Windows 7 32 and 64 and Windows 8 and Windows 10 If your copy of ImagePrint is incompatible with yo
21. in the View menu of AutoPrint If that isn t enough please email colorbyte for a description of the feature Back How do access different printers and or hot folders with one copy of AutoPrint AutoPrint s QUEUE feature allows you to have a virtually unlimited number of hot folders each with its own group of settings Remember each printer and or queue should have a unique hot folder chosen for it By launching AutoPrint multiple times and picking different printers and queues you can monitor different hot folders at the same time To automate the process use the Create Auto Launch Shortcut feature in AutoPrint s FILE menu That will create a shortcut on your desktop that will launch AutoPrint and automati cally switch to the printer and queue that the shortcut was made for Back T58 IMAGEPRINT Troubleshooting a n of
22. many of its settings in the Windows Registry If these settings become corrupt prob lems may result including issues with the File Browser or settings windows that no longer appear on screen In these cases deleting the ImagePrint registry entry may solve the problem The registry entry will be rebuilt the next time ImagePrint is launched with default settings in place Follow one of the below procedures to delete the ImagePrint registry settings NOTE Any custom page sizes you have created will be lost as a result of deleting the ImagePrint Registry set tings and will need to be recreated via the User Defined page size window within ImagePrint Also your current Color Management selections will be returned to their default state so you will need to re select your profiles and settings within the Color Management window after deleting the registry entry You may want to record those Color Management settings before proceeding so you can easily re select them afterwards IMPORTANT Make sure to close ImagePrint and Spoolface before removing the Registry entry Method 1 preferred Deleting the ImagePrint registry entry via the ImagePrint Uninstaller e Launch the Uninstaller by choosing it from your Windows Start Menu s ImagePrint program group or launch it directly by double clicking the Uninstall exe file in its location within the ImagePrint folder c program files x86 imageprint e Click Continue when the Uninstaller
23. settings Something very wrong in your ImagePrint Color Management window could cause files to print distorted Check the following In the ImagePrint Dashboard in the PROFILES section either the Profile Valet or the Choose by Profile Name section Make sure a correct printer paper profile is selected for your paper and applied In ImagePrint Preferences found by choosing FILE in the Main Menu choose PROFILES and Make sure Embedded Action is set to Apply Make sure that your normal Photoshop working spaces are selected in the Missing Profile section for each color type Channels Prints that appear reversed or negative may be due to extra channels in the image open the image in Photoshop and check in the Channels window that only the normal color channels appear Compression Prints that appear reversed or negative may be due to extra channels in the image open the image in Photoshop and check in the Channels window that only the normal color channels appear T42 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont Pixel Order For Tiff files make sure the PIXEL ORDER setting is interleaved NOT per channel This can be checked in the Photoshop SAVE dialog Corrupt File Rarely a corrupted file can print with distorted results Make sure to try printing a different file such as one of the sample images within the TEST IMAGES folder within your ImagePrint folder Nozzles Y
24. stickier side is usually the coated printable one e Phatte or non phatte For some printers ImagePrint supplies phatte profiles made for printing in our special phatte black mode These profiles will always have dk in the title instead of the usual pk photo black or mk matte black If you are not using a phatte black ink cartridge in your printer do not use a profile with dk in the title Alternatively if you ARE set up for phatte black ONLY use profiles with dk in the title e Older gray profile If using ImagePrint versions 8 7 of 6 gray printer profiles will have 6 in the title Older gray printer profiles without the 6 were made for earlier versions of the software and will give incor rect results with version ImagePrint 8 or 7 or 6 x e Somebody else s printer profile Printer profiles don t just characterize paper and ink They are a fin gerprint of how a RIP or driver lays down ink Therefore never use a profile made for another RIP or the manufacturer s driver with ImagePrint or vice a versa or incorrect colors will result f you create your own profiles for use with ImagePrint make sure to create them by printing an un color managed profiling target from ImagePrint according to the instructions in the ImagePrint Manual s Appendix Back T48 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont What do the profile
25. strip of paper between each print This usually means you are not set to the correct cut mode for your printer Check in the Options window accessed by clicking OPTIONS in the ADVANCED gt PRINT SETUP section of the Dashboard that you are set to Single as the cut method for printers that support that option to ensure your borderless prints are cut without a strip of paper between prints Look in the ImagePrint manual s Printing chapter for more information on Cut Modes Some older printers such as the Epson 4000 7600 and 9600 are not supported for single cut mode and will always have some wasted paper when printing in borderless mode Back T41 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont My print is too long or too short Print length issues are typically due to problems with the printer s paper feeding controls There are only two controls that ImagePrint has for paper feed Media Type The Media Type menu within the Dashboard gt ADVANCED gt PRINT SETUP gt Options dialog for printers that support it allows you to choose a pre set within the printer for different media types For thicker papers select the closest match to your paper to ensure that paper is fed cor rectly Ultra Smooth Fine Art Sheet is typically the thickest option available Media Feed Adjustment If available increasing the Media Feed Adjustment setting also in the Dashboard gt ADVANCED gt
26. systems but due to the often more stringent security set tings you may need to adjust user access settings If you have problems installing try running the installer as an Administratively privileged user You can do this by RIGHT clicking the installer and choosing Run as Administrator Issues with the dongle drivers not installing may also be due to security settings 64 bit systems may not allow the installation of unsigned drivers If the dongle drivers report an error or the dongle number does not show up in the dongle field of the IP Setup window consult the Vista 64 dongle issues entry in the Encryption Demo and Dongle Issues section of this guide Back After Installation no icons appear on my desktop Shortcuts for ImagePrint Spoolface and the ImagePrint PDF manual should exist on your desktop after installation If they don t it s likely that you are not set to view the common Window s desktop All Users You can locate the missing shortcuts by opening the following folder and dragging them out to your current desktop Users All Users Desktop You can of course also create shortcuts by going to the ImagePrint folder right clicking the program you wish to make a shortcut for such as ImagePrint exe or Spoolface exe and choosing Create Shortcut from the menu that appears Then drag the newly created shortcut file to your desktop Back T9 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubl
27. the new encryption information is included when you receive your upgrade information via email Do not use your old login code to receive your encryp tion from ColorByte s encryption web server as it will just send you the old version encryption again Back T15 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont DEMO appears on all prints or NOTHING prints with red error messages appearing in spool face This occurs when ImagePrint is running in DEMO mode due to the dongle not being available or the proper printer encryption not being in place NOTHING will print if you are currently set to Not Print in Demo mode under spoolface s QUEUE menu Check SPOOLFACE s status area on the right side for licensing messages typically in RED to confirm this condition If no red messages appear and licensing appears to be correctly set up and nothing prints then this may be a non license related printing issue See the PRINTING ISSUES section of this document to troubleshoot Be aware that if you are using the Desktop LITE version of ImagePrint use of TEMPLATES PAGE TILING BACKGROUNDS FRAMES GALLERY WRAP and the COLOR CORRECTION TOOLS will cause the software to run in DEMO Mode Many Epson 2200 2400 and 2880 printers are pur chased as LITE versions If the above doesn t apply please check the following 1 Make sure that an ImagePrint dongle is attached to your computer
28. the print click the Save button within the Curves dialog box and save the Photoshop curve as an adjustment layer you may wish to give it the name of the media you are matching You can create multiple adjustment layers in this way each characterizing a different media output of ImagePrint To enable disable a particular adjustment layer simply click the layer visibility icon an eye symbol within the Layers palette of Photoshop This will allow you to work in a Photoshop environment that simulates how ImagePrint will print for that particular media Important When saving the image you should make sure that none of these custom adjustment layers are enabled in the layers window the eye icon should not be beside any of them This will ensure that the information in that layer is not saved with the image which would be undesirable as the adjustment layer is used to adjust the Photoshop preview only and should not be applied to the image data itself Back Where can I put profiles to have Photoshop see them for use in Soft Proofing Color profiles must be copied from the Color folder which is located in the ImagePrint folder into the folder that Photoshop uses for 3rd party color profiles The ImagePrint Profile Manager can do this for you Just choose the profile on the left side of the profile manager window then choose Install profile for Photoshop soft proofing from the File menu For informa tion on the Profile
29. will delete all your old print jobs on the finished side of Spoolface If you wish to keep those old jobs you may skip this step and ADD the printer over the previous one without deleting it first although that method may reduce the chances of this procedure correcting your problem e Choose the ADD PRINTER button Then select your printer type from the drop down menu in the window that appears and click Next e Specify if this is a HOST installation the dongle is attached to your computer or a CLIENT you will be send ing jobs to another computer In most cases HOST is the correct choice unless you have already installed ImagePrint on another computer and have the dongle attached to that one Click Next e Specify how the printer is connected to the computer 1 If you are connected via USB or Firewire to the printer Choose Local Port then click the PORTS button In the PORTS SELECTION window that appears click on the manufacturer s driver for instance EPSON STYLUS Pro 4800 on the left Click OK 2 If connected via ETHERNET network to the printer Click the NETWORK button and enter the IP Address of the PRINTER in the field provided If you do not know the printer s IP Address consult the Networked Printer Settings section later in this guide e Click NEXT e Click Finish if you have previously licensed the printer the license will have been saved and will be applied when you click Finish no need t
30. wish to color manage the image If you choose Use my current working space and your cur rent working space is not the one the image was created in Photoshop will incorrectly assign the color space to the image resulting in distorted colors Sometimes printing with the standard manufacturers driver will not show the problem as those drivers often dumb down the image to an sRGB color space at print time but can show up when printing in a properly color managed RIP like ImagePrint More information on Color Management is available in chapter 6 of the ImagePrint manual e Wrong Lighting The ink used in inkjet printers always exhibit some level of color inconstancy the tendency to look different under different types of light Make sure to use the right profile for the lighting you are view ing your color prints in for example a print made using a profile with day in the title is optimized for day light viewing For more information consult chapter 6 of the ImagePrint user s guide For information on the profile names check the entry entitled What do the profile names mean later in this guide Grayscale printing with a ColorByte GRAY profile is much less susceptible to inconstancy due to the greatly reduced used of color inks e Wrong side of the paper Sometimes it s hard to tell which side of the paper to print on Make sure you are printing on the coated side as a test touch a wet finger to each side of the paper the
31. 00 do To specify the Media Type choose OPTIONS in the Print dialog to have the Options window appear If the Options button is grayed out on a sup ported printer consult this entry Option button is grayed out in ImagePrint print dialog Back ERROR 609 This error is usually caused by one of the following The image being printed no longer is accessible This can occur if you ve deleted or moved the actual images within a job before it begins to print or if images located across the network are no longer accessible across the network at print time Loading images into ImagePrint from a CD clicking PRINT then ejecting the cd before printing occurs would also cause this error There is a non supported channel in the image file you are printing Masking channels are not support ed by ImagePrint To check for extra channels open the image in Photoshop and choose Windows gt Channels In the channels window make sure only the standard color channels are listed i e R G B Try deleting any extra one s save a copy of the image and try printing again Back T35 IMAGEPRINT Troubleshooting a n of ImagePrint Windows Troubleshooting Guide Cont ERROR 611 or 104 or 99 or Out of Disk Space error Over 2 gig temp file This error may occur if the dimensions of the print you are making causes a temporary file to be made that exceeds the ImagePrint 2 gigabyte limitation You may also see an error in Spoolface that in
32. Cont What does HS mean in the Speed Listing of the Print Setup area of the Dashboard HS in the quality name means High Speed or bi directional printing In this mode the print head will put ink on paper in both the directions that it moves across the page Non HS mode printing only puts ink down as the print head moves away from its original home position The ultimate position and size of the droplets on the page will be the same in the end HS just puts them there more quickly Bi directional HS mode does significantly improve speed by a factor of 2 but on some papers typically glossy ones it may not provide enough time for the ink to settle into the paper before more ink is laid down resulting in potential banding smudging or artifacts in the print Also the print head isn t perfectly registered you may seen alternating patterns of light and dark areas on the print For slower computers or connections you may find that the printer is more likely to pause when printing in HS mode as it waits for more data from the printer As with most Quality settings use of HS mode is a matter of using it if you see no negative results In most cases it is perfectly fine and will double your printing speed with no loss in quality Back What Quality value should I use when printing 2880 1440 Photo Best The Quality values which will be determined by the Printer Paper profile you choose refer to the droplet size used by the pri
33. ImagePrint Windows Troubleshooting Guide Cont brating doesn t bring the gamma down enough This is chiefly due to LCDs having trouble rendering deep shadow detail increasing the brightness opens up the shadow display at the expense of a too bright dis play The solution is to manually tone down the brightness with the monitor s brightness controls to match the print e Incorrect Soft Proofing ImagePrint s display always soft proofs so it should always match your print rea sonably well on a calibrated monitor Photoshop s display only soft proofs when you have set Photoshop to do so otherwise it will display the image with absolutely no allowance made for the paper and inks you are using displaying the image the same for a watercolor paper as it would for a high gloss film Check the sec tion later in this guide entitled Photoshop doesn t match my output softproofing for details on soft proofing with Photoshop e Improper Color Management If your images are not color managed correctly your output will not be cor rect To avoid this a basic understanding of color management principles is important but often problems can be avoided by simply making sure you are aware of the color space the images are in at every step in your workflow and that your images are never incorrectly assigned the wrong source profile For example if opening an image without an embedded profile in Photoshop you will typically be prompted on how you
34. Manager check out the Color Management section of the ImagePrint Users manual or consult the entries related to the Profile Manager elsewhere in this guide If not using the Profile Manager you can copy the profiles manually The location they should be placed in is On Macintosh OSX the folder is library application support adobe color profiles On Windows the folder is Continued T51 Iwinnt system32 spool drivers color Back IMAGEPRINT Troubleshooting a e of Back to Table of Contents ImagePrint Windows Troubleshooting Guide Cont How do I achieve consistent Color Management ImagePrint is a tightly color managed application If you observe proper color management techniques in your workflow your results will be outstanding but by the same token incorrect color management can lead to unsatis factory output In fact you are more likely to see the negative results of incorrect color management in ImagePrint than in less advanced RIPs just as correct color management will give you superior results to those other RIPs Following is a brief discussion of some color management issues that often come up when wrestling with a achieving proper output For more details on ImagePrint s use of profiles and color management see chapter 6 of the ImagePrint users guide There are also many books on the subject Bruce Fraser s Real World Color Management is one that many have found invaluable ICC or ICM color profi
35. Margins setting is accessed within the Printer Settings menu of the printer s front panel On Epson printers the value with the asterisk is the one in use consult your printer manual for details on setting the roll margins for your specific printer Back T40 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont lm getting an unwanted margin on my prints In the following orientation is always relative to the observer facing the front of the printer For example Top refers to the leading edge of the paper as it comes out of the printer Left refers to the left edge of the paper as it comes out of the printer Borderless not set If you want to print without any margin at all make sure that borderless mode is enabled in the MARGINS STYLE section of the Dashboard Remember most printers only allow full borderless print ing on roll paper not sheet Also only certain paper widths will print with no borders Check the Printer Specific section of the appendix of the ImagePrint User s guide for information on the borderless capabilities of your printer Remember if you see a pink border surrounding the layout area within ImagePrint then full borderless is not in effect Full borderless mode will show no pink border 1 8th inch margin on left or right side A border on the left or right side when attempting to print in borderless mode is usually an indication that the image is incorrectly positioned on th
36. OS window In the DOS window type in the following command and hit return ping computer name Where computer name is the name or if pinging a Mac the ip address of the remote computer Check the messages that appear after typing the ping command to see if the remote computer can be reached from the host Error messages indicate a net work problem that needs to be addressed before ImagePrint can utilize network printing 3 Firewall settings on either the Host and Client can block ImagePrint from sending jobs Try printing from the Client with the Firewall disabled Also security software like Zone Alarm or anti virus software may be blocking the TCP IP port that ImagePrint uses for network communication ImagePrint uses port 1 for it s client host printing 4 If the Host can print but jobs from the Client do not appear in the Host s SpoolFace window make sure that you specified the name of the Host computer or the IP Address if the Host is a Macintosh when installing ImagePrint on the Client To double check launch IP SETUP and see what setting is listed in the HOST column for the printer If it does not show the proper computer the Host computer should be the computer with the dongle If incorrect delete the printer using the DELETE button in IP Setup choose the printer type again choose CLIENT as the installation type enter the NAME of the Host com puter or ip address if the remote computer is a MAC and
37. The ImagePrint 10 X for Windows Troubleshooting Guide Revision 1 0 Despite our best efforts when computers software printers and color management come together somewhere along the line problems may occur This guide will help to solve the majority of issues that users run into as well as answer common questions regarding the use of ImagePrint Note This guide is designed for users of ImagePrint 10 x and may not apply to earlier versions of the software Users of most previous versions can access trouble shooting in the back of their manual which is typically installed into their ImagePrint folder The latest revision of this guide is always available on the Technical Support page on the ColorByte web site www colorbytesoftware com TroubleShooting Guide Contents Contacting Technical Support Things to include in all correspondence with ColorByte Support Things not to include in a support email Support Availability Where can I go to learn more about ImagePrint Which Windows versions are my copy of ImagePrint compatible with Installation Uninstallation Issues Re installing your ImagePrint printer driver A basic walkthrough Installer stops never getting to the IP Setup window Problems with the CD ROM Can t uninstall ImagePrint Manually Uninstalling ImagePrint During installation see a message that the driver has not passed Windows Logo testing to verify its compatibility with Windows Vista Windows 7 8 and 10 inst
38. advertantly existing in the layout window Check in ImagePrint that you are on the expected page That information is listed in the bottom of the ImagePrint window for example Page 2 of 2 Remember that if AutoFlow is turned on each time you add an image to the layout window it will generate a new page if the image cant fit on the current page When you choose PRINT all pages will be sent to the spooler if you don t select a range of pages in the print dialog To turn off AutoFlow causing images to stack on top of each other when they can t fit on the page de select the checkbos in the Automatic Layout Settings section of the Dashboard under ADVANCED To delete an unwanted page from the Imageprint layout move to that page via the page controls in the bottom left hand corner of the ImagePrint window and click the Red scissors icon in the Floating tool bar Another cause of this error is if one of the profiles you are using usually the Printer Paper profile has a filename that is too long if you are using a custom profile one you made yourself not supplied by ColorByte This is especially a problem on Macintosh computers Make sure that the full name of the profile including the and extension is no more than 31 characters Unsupported non alphanumeric characters like amp or commas in the profile or image filename can also cause this problem If printing with templates a corrupt template can cause this prob
39. allation issues After Installation no icons appear on my desktop How do I update upgrade my software Networked Printer Settings Encryption Dongle and Demo Mode Issues How do get my encryption number Dongle number is never seen in IP Setup it shows 0 in the Dongle Number field My encryption won t LICENSE in IP SETUP DEMO appears on all prints or NOTHING prints with red error messages appearing in spoolface Vista 64 and Windows 7 and 8 dongle issues Problems starting or using ImagePrint ImagePrint won t launch Files won t open JPEG files are opening and printing at the wrong size Some windows such as the Image Strip Shuffle etc or SpoolFace not appearing when chosen TIFF files won t open or open very slowly PSD Photoshop files won t open or print slowly Options button is grayed out in Dashboard gt Advanced gt Print Setup The Image Strip doesn t work correctly The Profile Valet doesn t show any profiles Deleting the ImagePrint Registry Settings Display Issues Images appear split reversed or in triplicate on screen Images appear scrambled low resolution or full of artifacts Colorized B W Images appear distorted Two monitor system and ImagePrint s colors are not displaying correctly Printing Issues Also see Spoolface error codes Nothing Prints Nothing appears in SpoolFace when PRINT is selected Printer outputs garbage text Load ROLL or Sheet Paper message on printer
40. are occasionally it s likely your CD will become obsolete in time anyway so this is often preferred over cd installation even if your cd is fine Installing from the downloadable installer is the best way to stay up to date Check the section of this guide entitled How do Update ImagePrint for more information on downloading the installer Back 17 IMAGEPRINT Troubleshooting page seating 2 ImagePrint Windows Troubleshooting Guide Cont Can t uninstall ImagePrint ImagePrint v10 now uses the standard Windows Uninstall procedures To uninstall ImagePrint go to your Windows Control Panel and choose Programs and Features You ll see Imageprint v10 in the list of programs to uninstall After double clicking the ImagePrint v10 entry you ll be prompted to Repair or Uninstall Choose Uninstall to remove the software You ll be given a choice to remove User settings and spooler files as part of the uninstall process if you choose to remove those files old jobs and settings will not be preserved if you reinstall ImagePrint later If the Uninstaller has any problems it will likely be because a running process is preventing it from removing the ImagePrint folder Make sure that ImagePrint and Spoolface are NOT running when you run the uninstaller If they arent and you still have an error in uninstalling usually our background process MUXD EXE is the problem You can manually end that process and any hung uninstaller process
41. ause it did not have permissions or pre existing files it needed to overwrite were busy when IP Setup was run Usually removing and reinstalling the printer via IP SETUP will correct this problem you will lose your old spooled jobs however when removing the printer Back Print Jobs move quickly to the finished side of the spool face window before the job prints Epson Driver stealing the job The EPSON Stylus Windows driver can sometimes intercept jobs going to the port it is using In this scenario jobs sent from ImagePrint are put into the Windows spooler and no lon ger monitored by Spoolface Jobs should always stay on the active top side of the spoolface window until just before the printer is done with them You can check for this condition by right clicking the EPSON Stylus driver for your printer in Window s Printer and Faxes list and choosing PROPERTIES in the menu that appears In the Advanced section of proper ties window make sure it is set to Print Directly to Printer Note you should check the EPSON Stylus driver NOT the ImagePrint driver that may also exist in Printer s and Faxes The EPSON Stylus driver will typically have STYLUS in its name and is put there by EPSON Back T30 IMAGEPRINT Troubleshooting a n of ImagePrint Windows Troubleshooting Guide Cont Couldn t Spawn Queue Command error when clicking print Computer name change This error indicates that ImagePrint is not able to communicate wit
42. click INSTALL Important Make sure that ImagePrint and SpoolFace are NOT running when you perform this reinstall J Couldn t set up Watch Folder If you receive this error it s likely the PRINTER NAME you specified when installing ImagePrint on the CLIENT does not exactly match the name you used on the HOST 6 If you are receiving a message along the lines of Cant write file or ERROR 97 you may have a per missions issue When CLIENT jobs are sent to the spooler all images within the job are written as tem porary files to the HOST computer in the Spool printers printer name foler within the ImagePrint USER DATA folder accessed via the shortcut by that name in the program files x86 ImagePrint folder If that folder is not accessible you may get this error Make sure that the IMG folder exists and has full write permissions Also make sure you have ample hard disk space on the HOST computer The process muxd exe must be running on each Windows computer host or client in order for com munication to take place You can confirm that this process is running via the Windows Task Manager hit Control Alt Delete to access it If muxd exe is NOT running on either computer it can be manually Started from it s location in the Program Files x86 ImagePrint SPOOL MUX folder This process is set to start automatically when ImagePrint is installed Back T32 IMAGEPRINT Troubleshooting page seating of ImagePr
43. computer the dongle may be malfunctioning Contact ColorByte s support dept for information on replac ing the dongle Back ERROR 97 This is a file access problem the spooler is not able to access the file to be printed Make sure the file s to be printed is still accessible Deleting a file or moving it from its folder after clicking PRINT in ImagePrint before the image has actually printed can cause this condition as the Spooler will not be able to access the file Having your files on a cd and ejecting the cd before the printing takes place will cause this as well All the images on the page must remain in their original location while the page is printing If your images exist across the network try moving it to a local directory and reprinting to confirm a network access issue is not the cause Back ERROR 163 This usually indicates some kind of connectivity problem with the printer Make sure that the way you are connected to the printer corresponds to the connection type speci fied in IP Setup Try removing the printer via IP Setup and reinstalling follow the Re installing the printer instructions earlier in this Trouble Shooting guide If using USB or Firewire click the Choose Port button in IP Setup and try using the Windows Printer Name as the connection type Make sure that you have specified a Media Type for the printer for printers that support this option most printers other than the Epson 22
44. d data or partial data is sent to the printer causing the printer to go into text mode Since turning off the printer can still leave stray data in the buffer of the computer and turning off the computer can still leave stray data in the printer buffer it is advised that to correct this condition you power down both the printer and the computer to ensure that neither device retains any partial data in its buffer Make sure to disable the ImagePrint queue before powering down the computer by choosing DISABLE from the QUEUE menu in SpoolFace Then turn the computer and printer back on Un pause Spoolface choose QUEUE gt Pause to remove the checkmark beside the Pause entry and try sending a new job to the printer Back Load ROLL or Sheet Paper message on printer This message appearing on the printer means that ImagePrint set to a paper type sheet or roll that is not currently loaded in the printer Make sure the correct setting is in place in the ImagePrint Dashboard in the Media Feed section Likewise make sure the printer s control panel on the front of the printer is set to the right mode for the cur rently loaded paper type Often pressing the Roll Sheet button on the printer when this error occurs will let the job continue Back Forbidden Media message on printer This message on the front console of the printer occurs when the printer rejects paper as illegal to load in the paper tray Only certain papers
45. dded Action is set to Apply Make sure that om normal Photoshop working spaces are selected in the Missing Profile section for each color type The PRESS MATCH SIMULATION profile should be NONE unless you are intention ally trying to match your output to a PRESS n almost all cases when printing pho tography leave this setting at NONE The Colorized B W field is only used if you are printing an image with mostly neutral data and some color portions you wish to use a color profile for Otherwise leave this setting at NONE e Uncalibrated Monitor Make sure you have calibrated your monitor before attempting to match your screen to your prints e Two Monitors If you are using a two monitor system it is important to understand that ImagePrint will only recognize the monitor profile for your System monitor Therefore if ImagePrint s display is residing on a secondary display the monitor profile may be incorrect It may be necessary to designate the secondary monitor profile as the System monitor profile to have ImagePrint show colors properly on the second moni tor e Too Dark If hues are fine but overall darkness is the issue it s likely you are using an LCD monitor and the screen is too bright even if your monitor has been calibrated When LCDs became the norm this became a common problem as LCD s are factory set in almost all cases to be brighter than CRTs and cali T47 IMAGEPRINT Troubleshooting saa satin of
46. dicates there is not enough disk space to process the image when you know there is plenty this incorrectly reported error condition can be caused by the temporary file exceeding the 2 gig limit If you are printing a very large banner type of image and are seeing this error try setting the Resolution set ting located in the ImagePrint Print dialog box to 180 rather than the default 360 This will reduce the total amount of data sent to the computer with a slight reduction in quality This very slight loss in resolution is not visible from more than a few inches away which is typically fine for banners and large posters You may also be able to avoid this error by preventing ImagePrint from needing to build a temporary image at all Most jobs do not require a temp file be created If possible don t rotate the image in ImagePrint rotate it first in Photoshop and avoid the use the Step and Repeat feature when making extremely large prints Rotated images will always generate a temporary file as will Step and Repeated images and any prints that use the Tiling Across Pages feature Out of disk space Another cause of the problem may be that you are running out of disk space to process the images Large temporary files may be created if images on the page have been rotated 90 degrees or you are using the step and repeat function If you encounter this error increase your disk space by deleting unnecessary files Rotating the images first befo
47. e CHANNELS window that only the normal Color channels appear no masking layers or other non color channels should be in the image e Some layers may cause problems Try saving a flattened version of the file from Photoshop e If no extra channels appear and it is flattened and it is a tiff file try re saving the image from Photoshop and in the Save dialog box make sure the Pixel Order is interleaved not per channel and that NO compression is being used e Ifthe display appears low res check in the ImagePrint Preferences window available under the View menu that Use Thumbnails is not selected e Remember to get a higher resolution preview of the image you can right click it and choose High Resolution Back T23 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont Colorized B W Images appear gray on screen This is normal behavior On screen the colorized image will display using only the GRAY profile but when printed the colored portions of the image will use the selected COLORIZED B W profile Back Colorized B W Images appear distorted This is usually the result of the image being 16 bit or containing an Alpha channel Only 8 bit RGB images with no alpha channels are supported with this feature Back Two monitor system and ImagePrint s colors are not displaying correctly If you are using a two monitor system it is important to understand that ImagePr
48. e entries should be left blank for most printers as that is the default username and password If that fails try using the name admin for the username and nothing for the password Back T12 IMAGEPRINT Troubleshooting page seating 2 ImagePrint Windows Troubleshooting Guide Cont Encryption Dongle and Demo Mode Issues ImagePrint licensing problems and solutions are listed in this section How do get my encryption number In order to enable your software to print in non demo mode you must first license it Licensing is done via an encryption number 19 to 20 digits in length which is specially made for your unique dongle number and the printer s you are using with ImagePrint This number must be entered into the encryption field of IP Setup after installing the printer When the License button is pressed the installed printer will show Licensed and you ll be ready to print To get your encryption number you must use the ColorByte license server web page This server is available on the internet 24 hours a day 7 days a week To use the ColorByte encryption server you will need 3 things 1 Your unique 6 digit dongle number This number is provided on the dongle itself as well as on the label on the back of your software cd case It will also be listed in any upgrade emails you receive from ColorByte 2 The 6 etter login code for each printer type you will be using with ImagePrint This login code can be found o
49. e more than one printer make sure to try all of the encryptions you have received IP Setup will automatically apply the correct encryption to the installed printer it was created for If that printer type has not been installed yet the encryption will be stored and automatically applied when the printer is installed e If you have multiple printers of the same category for instance two 44 inch large format printers then you will have received a single multiple printer encryption Enter this encryption in the License window as you install each printer of that type e f you receive NO error message but the printer doesn t show LICENSED at the end of the printer line in IP Setup after entering the encryption try deleting the file ip auth from its location in the ImagePrint USER DATA folder on your system You can get to the USER DATA folder by double clicking the ImagePrint USER DATA folder shortcut located in your program files x86 imageprint folder Once you have deleted the ip auth file try to LICENSE the encryption again via IP Setup e Make sure you are using the right encryption for your version of IlmagePrint Even if IP Setup shows LICENSED for the printer an older encryption will cause DEMO to appear on your prints at print time For instance a 7 0 version encryption will NOT work with version 8 0 even if it allows you to license the encryption in IP Setup If updating from a previous version typically
50. e page This can hap pen if you switched to borderless mode after you have positioned your image on the page In that scenario the layout area will have changed but the image will still be positioned at the edge of the original bordered area Always reposition or remove and reopen your images after making changes to the borderless setting 1 to 2 mm hairline Most inkjet printers can vary as much as 2 millimeters in the way they position the edge of the paper This can cause a thin line to appear on the edge of your full bleed prints The Global Printer Compensation controls available in the Preferences window of ImagePrint found under the ImagePrint menu can correct for this hardware variability Setting a positive right or negative left X value will move the entire layout at print time and allow you to correct for these hairline issues Printer margin set incorrectly Many printers allow you to set the margin for roll paper on their front control panel ImagePrint assumes this margin is at the lowest setting typically 3 mm Make sure that your printer is currently set to the lowest roll margin setting or incorrect margins will result Typically the Roll Margins set ting is accessed within the Printer Settings menu of the printer On Epson printers the value with the asterisk is the one in use consult your printer manual for details on setting the roll margins for your specific printer Back I m getting a wasted
51. ed size your prints will be at their best qual ity Giving us images at a higher PPI won t hurt but they won t make a noticeable improvement on your out put either for photographic images The exception to this rule is when your images are vector line work images Single pixel lines when interpolated may result in unwanted moire type patterning therefore it is often best to provide computer generated line work at the native resolution of the printer For most printers 360 or 300 are the standard PPIs used you ll see one of those by default as the Dithering DPI in the ImagePrint Print Dialog A lower setting such as 180 may result in slightly faster processing speeds but can show a slight although typically very small increase in graininess It is therefore only recommended that larger 5 feet images use the lower PPI settings instead of the default 360 or 300 At larger sizes the slightly more grainy output typically isn t noticeable as prints of that size are usually meant to be viewed at a distance Back Where should I scale my images Photoshop ImagePrint or using a specialized program Because of the relatively low resolution of an inkjet printer it is doubtful you will see any difference between images scaled via Photoshop ImagePrint or a specialized program if you are doing no more than doubling the size of the original image You may want to try some sample prints utilizing different methods to find what is
52. es and run the uninstaller again according to the instructions below To end the MUXD EXE process the Windows Task Manager is used Launch the Task Manager by pressing the Control gt ALT gt Delete keys on your keyboard and choose TASK MANAGER in the window that appears In the Task Manager choose PROCESSES and look for MUXD EXE among the active processes Highlight the MUXD EXE list ing then click the End Process button to end it you may then get a warning message that you can click OK to If you see any instances of the Uninstaller you should end those in the same way If you still have problems with the Uninstaller you can manually uninstall ImagePrint using the procedure in the next section Manually Uninstalling ImagePrint Back Manually Uninstalling ImagePrint If the Imageprint Uninstall fails you can manually remove ImagePrint by following these steps Step 1 Make sure no ImagePrint related programs are running Make sure ImagePrint and Spoolface are closed and then kill the MUXD EXE background process via the Windows Task Manager according to the following procedure Killing MUXD To end the MUXD EXE process launch the Task Manager by pressing the Control gt ALT gt Delete keys on your keyboard and choose TASK MANAGER in the window that appears In the Task Manager choose PROCESSES and look for MUXD EXE among the active processes Highlight the MUXD EXE listing then click the End Process button to e
53. eshooting Guide Cont How do I update upgrade my software Updating to the latest revision of v10 when already running v10 Updating ImagePrint v10 to the most current revision is easy The latest update of ImagePrint v10 is always available from within the software via the Help gt Check for Updates command in the Main menu If for some reason the UPDATE process does not work or you are not connected to the internet on your ImagePrint computer you can manually download the UPDATER and apply it To manually download the updater go to the fol lowing internet location via a web browser www colorbytesoftware com aupdates v10 The latest update file will be available within the Mac or Windows folder on that site download the update file to your ImagePrint computer and double click it to run Upgrading from a previous version of lmagePrint to ImagePrint 10 Upgrading from a previous version of ImagePrint such as 7 8 or 9 to ImagePrint 10 is done via the ImagePrint Upgrade utility which can be downloaded from the SUPPORT page at www colorbytesoftware com The Upgrade utility should only be used to upgrade a system already running a previous version of Imageprint If installing on a computer that does not have Imageprint installed you should use the Full Installer also available on the ColorByte Support page Do not install or upgrade your software to a new VERSION eg from 7 to 8 if you do not already have an ImagePrint enc
54. etting may cause prints to not be centered correctly when sheet paper is loaded manually on the printer Often press ing the Roll Sheet button on the printer when this error occurs will let the job continue Back SpoolFace generates an error when launched If you get a Connect error or an immediate crash when launching spoolface most commonly the problem is a necessary background process muxd exe not running During ImagePrint s installation MUXD EXE is set to automatically launch each times Windows starts but Anti virus prorams sometimes prevent the automatic launch from happening or even delete the muxd exe file entirely It is beyond the scope of this manual to provide support for the myriad anti virus products available but check your anti virus logs to see if there s a report of muxd exe being blocked The Windows Firewall can also block muxd exe so check its settings as well You may need to set an exclusion for the program files x86 lmagePrint folder within your antivirus software settings to prevent the software from interfering with ImagePrint Note Even if your anti virus software has worked with imagePrint in the past it doesn t mean it can t change with no warning Antivirus software can update their virus definitions at any time and suddenly misidentify muxd exe or another ImagePrint component as suspicious You can manually launch muxd exe from it s location within the ImagePrint spool mux folder
55. f the printer s native resolutions at print time You can set this resolution via the DITHERING DPI setting available in the ImagePrint Print dialog Note that this printer PPI is distinct from the quality that the printer is driven at The quality setting for the printer speci fies the size of the droplets typically specified in droplets per inch that the printer will use to render the image on the page Since the printer uses multiple droplets to present each pixel of the image the quality that the printer is capable of doesn t translate to the PPI of the image data that is sent to it For example a printer might print 1440 droplets per inch but within that inch only 360 pixels of image data are represented ImagePrint can open images of any resolution but it will interpolate them to the printer s native resolution the Dithering DPI at print time ImagePrint uses bi cubic interpolation when scaling images T44 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont Since the RIP will interpolate the images to the native printer PPI there s no benefit for your images to be a higher PPI than that setting In fact anything above 240 PPI or so doesn t show any improvement on ink jet printers This is 240 PPI at the printed size if you re scaling the image of course you ll want to start with a higher resolution Therefore as long as your image is 240 PPI or above at its print
56. for extra channels open the file in Photoshop Choose CHANNELS under the Photoshop Windows menu In the Channels palette that appears you should only see the standard color channels i e R G B for an RGB image Delete any extra channels and save a copy of your image for printing e Try saving the file as a TIFF or JPEG to avoid any issues with the Photoshop image format which can sometimes have Photoshop specific information that doesn t work well with non Adobe applications Back Options button is grayed out in Dashboard gt Advanced gt Print Setup This usually means that some needed libraries were not correctly installed Try updating the software via the Help gt Check for Updates option within Imageprint s main menu Back T20 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont The Image Strip doesn t work correctly If the Image Strip doesn t appear when you choose Image Strip from the ImagePrint View menu there may be a problem with its settings This can happen if you ve had a system crash or if the File Browser was access ing a drive that is no longer available Follow the procedure in this guide entitled Deleting the ImagePrint Registry Settings to correct the problem If the Image Strip appears but shows no files or folders check that you have chosen a folder that actually contains supported image files in the IMAGE FILE LOCATION section of the Dashboard ImagePrint s
57. gs in the GENERAL SETTINGS section AutoPrint will only send the current lay out to the spooler when the specified trigger s are met Back AutoPrint jobs print with the wrong colors Make sure that you have chosen your Color Profile settings correctly within the COLOR SETTINGS window These settings follow the same rules as the Color Management window within ImagePrint itself so make sure to consult chapter 6 of the ImagePrint users guide for details on proper color management settings Back AutoPrint jobs show an error in spoolface Consult the entry earlier in this guide entitled Spoo Face error codes to track down the cause of the error Just like with ImagePrint problems with color management or problems with the files being printed Such as compression being used when saving them can cause errors at print time Back AutoPrint doesn t show all my profiles in its Color Settings window Unlike ImagePrint AutoPrint will only show profiles that have an icm or icc extension in their file name Rename the profiles to have that extension to have them show up in AutoPrint Back AutoPrint won t launch e Make sure that both the AutoPrint file and the TOOLS folder are in the ImagePrint folder They can not be in a sub folder within the Imageprint folder but instead have to be directly in the ImagePrint folder e Corrupt profiles in the Color folder may make AutoPrint fail to launch Remove any recently added profiles a
58. h Profile Manager by right clicking its icon and choosing Run as Administrator Another workaround would be to disable your UAC User Account Controls via your User Accounts control panel though this may make your Windows system less secure Back The Profile Manager launches but is not working correctly Can t log in If you can t log on to the ColorByte Profile site it may be due to a firewall or other network set ting on your system Disable any internet access related software and see if that corrects the problem No profiles shown If the Profile Manager is not showing profiles on the right remote side of it s interface make sure the View All profiles checkbutton is selected in the top portion of the Profile Manager window Also try deselecting the Show Installed Printers Only button Reset the Profile Manager preferences Some problems can be corrected by resetting the Profile Manager preferences file Profile Manager 1 8 and later have an option Delete Settings and Restart Profile Manager in its SETTINGS window accessed from the File Menu for this purpose No ImagePrint installed If you don t have ImagePrint installed on the system you are using the Profile Manager on it may function a little differently specifically since there will be no ImagePrint COLOR folder on your system in this case the Profile Manager will prompt you for a default folder to download profiles to upon launch Any profile
59. h its spooler The most common cause is a change in the name of the computer since the printer was installed via IP Setup If you have changed your computer name it is necessary to run IP SETUP again to remove then reinstall the printer the new computer name will automatically be used for the new installation Important Make sure that ImagePrint and Spoolface are not running when reinstalling your printers via IP Setup Host Client printing This error can also occur when printing from an ImagePrint CLIENT to an ImagePrint HOST computer if the two computers can not see each via the TCP IP network protocol Firewalls or anti virus software may also prevent the Client from communicating with the Host You should also check via the Windows Task Manager that the muxd exe process is running on both the Host or Client muxd is necessary for client host printing to take place Check the section Problems printing from a networked client for information on troubleshooting problems in this area Back How do l print directly from an Application like Photoshop InDesign or Illustrator IMAGEPRINT allows you to print directly from virtually any other application including Photoshop InDesign with the optional PTA Print Through Applications feature Application level printing is installed when you install either the Windows or Macintosh version of IMAGEPRINT but must be licensed to run in non demo mode NOTE It is recommended for troubleshooting p
60. he USB bus on your computer If possible try installing ImagePrint as a test on another computer to confirm the dongle can still not be seen for test purposes no printer need be attached to the other computer just specify any printer within during installation If the dongle fails to appear on a second computer the dongle may have malfunctioned this is rare but can happen due to physical or electronic damage Contact ColorByte or your ImagePrint dealer in this case Until the dongle number can be seen by the computer and your encryption can be suc cessfully entered the software will either run in DEMO mode printing DEMO on all out put or will not print at all Back T14 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont ontents My encryption won t LICENSE in IP SETUP The IP Setup program is used to both setup and license your printers If after entering your encryption the installed printer s don t show as LICENSED in IP Setup check the following 1 Make sure the 6 digit dongle number is showing within the dongle number field of the IP SETUP window If the dongle field shows 0 then the system is not currently seeing the dongle Check the entry in this guide entitled Dongle never seen in IP Setup Dongle number shows 0 2 If the dongle number is showing up correctly in IP Setup but the encryption still won t license check each of the following points e If you hav
61. he window scroll down to get it all Copy and paste this information into your email e IP Config The file called ip config is located in your ImagePrint USER DATA folder ProgramData ColorByte Software lmagePrint You can also get there by going to the ImagePrint program folder program files x86 ImagePrint and double clicking the ImagePrint USER DATA Folder shortcut This file contains information on your installed printers Attaching that file to an email can be helpful in diagnosing problems with ImagePrint itself Such as launch problems or problems with communication with the printer e LOG The spooler log file is found in the SPOOL folder c ProgramData Colorbyte Software lmageprint spool log Attaching this text file can be helpful in diagnosing persistent error conditions when printing Things not to include in a support email e Vague or very general information such as I get an error without specifying what it is These types of emails waste time as they invariably require another round of emails as we ask for specifics e Images or screen grabs over 1 megabytes in size Often big files sent over email don t come through prop erly Screen grabs of settings can be useful but please make sure to keep them to a small size e Pricing and sales questions Our support department is not able to answer specific questions on pricing Those are best sent to our sales dept at sales colorbytesoftware com Su
62. ickness controls on the printer it is automatically selected when you prick a paper profile but if your printer shows banding you may want to try a differetn Media Type to compensate for printer feed issues The Media Type setting is found by clicking OPTIONS in the ADVANCED gt PRINT SETUP section of the Dashboard Back What do Passes 4 pass 8 pass etc mean in the Speed listing Many printers have the ability to move the print head over the same area of the paper firing different nozzles each time The higher the number of passes the more times the head will pass over the same area of paper firing fewer nozzles with each pass In the end passes don t make a difference in terms of what gets put on paper the same dots will be put in the same place they will just take a longer or shorter time to get there But more passes will give the ink droplets more time to soak into the paper This reduces the chances of droplets coalescing on the surface of the paper which is a cause of inking problems on the print such as banding artifacts or smudges Higher pass settings make a very significant speed difference though doubling the passes say from 4 pass to 8 pass doubles the print time So you should use a lower pass setting as long as you don t see inking issues For most printers the default pass setting that ImagePrint uses is 4 pass Back T43 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide
63. in the correct working space within Photoshop you can then if desired convert to another working space doing a profile to profile conversion typically done under the Image gt Mode menu in Photoshop Since Photoshop knows where the image is coming from Source space wise and where it is going to it can do a proper conversion and your image should not suffer assuming you are converting it to an appropriate color space for the image s ultimate destination Finally to ensure consistent color management it is a good idea to embed the profile when saving your image from Photoshop via the Embed profile checkbox in Photoshop s Save File dialog This will enable other applications like ImagePrint to Know the correct color space automatically for the image and greatly reduces the risk of profile mis matching Back T53 IMAGEPRINT Troubleshooting a n of ImagePrint Windows Troubleshooting Guide Cont want to make my own profiles The appendix of the ImagePrint users manual gives full instructions on outputting your own uncolor managed color profile targets for profile generation via off the shelf color profiling software and equipment Back How do I get new paper profiles With ImagePrint 10 and the Profile Valet profiles are downloaded automatically as needed for most printers if you have an internet connection on your ImagePrint computer If not using a printer supported by the Profile Valet or if no internet connection i
64. int Windows Troubleshooting Guide Cont a ontents Job doesn t move to finished side of queue when cancelled Normally dragging a job from the top Active pane to the bottom Finished pane should cancel it If the job will not move over it means that the printing process is not being allowed to quit normally by Windows To force the job over do one of the following 1 The cleanest way to handle this condition is to PAUSE the queue by choosing Queue gt Pause from the Spoolface menu then reboot the computer The job should move over with no problem when the system comes back up It is important to pause the queue first to make sure the spooler doesnt attempt to print again as soon as the system reboots After rebooting and moving the job over remember to re enable the queue by choosing Pause from the same menu to get rid of the check mark beside the Pause entry This method is the cleanest as it will reset the computer ports Although the following method will also work to clear the job from spoolface if the computer ports are hung you may Still have trouble printing until you reboot 2 Access the Windows task manager by pressing Control Alt Delete Click TASK MANAGER then PROCESSES Choose either the printer driver executable i e eoson10000 exe or the process ipbatch exe and click the End Process button The job will immediately move over in spoolface Back Old computer names appear in my Sp
65. int will only recognize the monitor profile for your System monitor Therefore if ImagePrint s display is residing on a secondary display the monitor profile may be incorrect It may be necessary to designate the secondary monitor profile as the System monitor profile to have ImagePrint show colors properly on the second monitor Back T24 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont Printing Issues Also see Spoolface error codes Problems and questions related to printing and printing errors are listed in this section Nothing Prints There could be many reasons for your jobs not to make it to the printer While other sections of this troubleshooting guide lists more specific error conditions here are the general things to check when you are unsure of the problem DEMO printing occurs when ImagePrint is running in DEMO mode due to the dongle not being available or the proper printer encryption not being in place You will get no output from the printer if a license issue is detected and you are set to Do not print in Demo mode in Spoolface under the Queue menu Check the status area on the right side of the spoolface window to see if an encryption licensing issue is reported IMPORTANT If using the LITE version of ImagePrint available for 13 inch wide printers only you will get DEMO or NO OUTPUT if using any of the non LITE features Those features include Templates Color C
66. irefox Just type the 4 numbers of the ip address separated by periods into the address field no other text like http is needed You should see the Printer s HTML setup screen Using a web browser in this way is a good test of your computer s TCP IP connectivity to the printer if the browser fails to show the printer s setup screen then you know you have a TCP IP communications problem Even if you can print to the printer via the manufacturer s driver it does not necessarily mean you have TCP IP communi cation to the printer TCP IP is required by ImagePrint when printing to a printer connected via Ethernet Different IP Address sub nets between printer and computer Communication problems can arise if the IP Address numbering scheme of the printer is different than that of computer For example if the printer s IP Address is 192 168 0 12 and your computer s is 30 40 16 8 then it is likely there will be no communication via TCP IP between the devices Compare the IP Address of your computer to that of your printer If the first 3 sets of num bers are not the same this may be the problem the last number should a ways be unique for each device In cases where the network schemes differ you may not be able to communicate with the printer until the IP Address is changed to one that is compatible with the rest of your network You can check the ip address of your computer on Macs via the Network Control Panel in System Preferences on
67. it back you can perform a repair from the Windows Programs and Features Control Panel Choose ImagePrint v10 within the Programs and Features list and choose Repair Not uninstall and muxd exe should be returned to the proper folder though if may disappear again if your anti virus software is still active No printers found error when launching Spoolface You may also see a No Printers available message is your are on an ImagePrint CLIENT computer This is normal behavior as the spooler is trying to find a printer on the local machine Just choose COMPUTER from the SpoolFace menu and pick the IP Address or computer name of the ImagePrint HOST computer If there is no PRINTER or COMPUTER menu at the top of the screen when SpoolFace is active there is a problem with the installation Close SpoolFace and ImagePrint then re launch IP Setup from the ImagePrint folder remove and reinstall the printer s Be aware that removing printers will delete all old print jobs for that printer Back Epson 2200 or 2400 doesn t print red paper feed light shows This is typically caused when ImagePrint is set to the wrong paper mode sheet vs roll The 2200 and 2400 are picky about this setting and if IlmagePrint is set to the wrong one for the type of media loaded in the printer the result is no output and a red light on the printer Make sure the Roll Sheet icon in the bottom right corner of the main ImagePrint wind
68. ith the dongle drivers and that operating system An alternate set of dongle drivers is available in the ImagePrint folder after installation that may work better with Vista 64 Try the following procedure to use these drivers instead of the standard ones e With the dongle plugged into a USB port open the Windows Device Manager Choose Control Panels from the Windows Start menu then System then click the Device Manager link e Inthe Universal Serial Bus USB interface list look for the dongle driver It may appear with the name CBUSB in the title or appear as a device with a question mark or exclamation mark beside it If unsure which device represents the dongle try removing the dongle from the USB port Watch as the Device Manager list updates to reflect the absence of the dongle Plug the dongle back in and note which device re appears in the list That s the dongle driver e Right click the dongle driver in the Device Manager list and in the menu that appears choose Update Driver Software e In the window that appears choose to Browse your computer for the driver software and navigate to the fol lowing folder C Program Files ImagePrint x86 license Marx vista_cb_ drivers e Click Next to have Vista update the dongle drivers to the new versions Once it is done close the device manager and try launching IP Setup from the ImagePrint folder to see if the dongle number now appears If the vista_cb_
69. ith the exact paper name the printer you plan to use the profile with the black ink you are using if applicable i e photo or matte black and your 6 digit dongle number We will check to see if we have the profile available maybe we just haven t uploaded it yet if not we may ask you to send us some of it so we can generate a profile ColorByte may generate profiles for free if We don t already have a profile available The media you wish to have profiled is a valid one for your printer You can supply us with some of the paper typically the equivalent of 3 11x14 sheets or larger per pro file 6 if you need both gray and color profiles in perfect condition to use for the generation of the pro file IMPORTANT Even if the above applies we do not create profiles for uncoated papers transparencies or most unusual media such as metals Profile generation times vary greatly depending on ColorByte s vol ume but typical turn around time is about two weeks In some cases rather than get samples of the media we will ask you to output our profiling target and send it to us ColorByte will let you Know exactly how to do that if it is necessary Back T56 IMAGEPRINT Troubleshooting a n of ImagePrint Windows Troubleshooting Guide Cont AutoPrint Issues Solutions to problems with AutoPrint the hot folder utility are listed in this section AutoPrint lays out images but they never go to the spooler Check the TRIGGER settin
70. ke sure that an appropriate source profile for your images is selected for each color space that your images use within the Missing Profile Untagged Images section RGB CMYK Grayscale For printing single channel grayscale images make sure to pick either gray gamma 1 8 or gray gamma 2 2 in the Grayscale field It is almost always recommended that APPLY be set in the Embedded Profile action field An incorrect ink set setting can cause this error to occur as well Normally when choosing a Printer profile the proper ink set will be automatically selected If using a profile that was not created by ColorByte it will be necessary to manually choose the correct ink set prior to printing via the Setup win dow accessed from the Print Dialog box A sub folder within ImagePrint s COLOR folder can also cause error 768 Make sure only color profiles are present in the COLOR folder and that no sub folder s have been placed there Back T37 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont ERROR 10774AAAAHAAAAA A long 8 digit or more error number usually beginning with 107 is what happens when an error condi tion took place that ImagePrint wasn t able to generate a proper error code for Usually this means that ImagePrint s memory state was corrupted The usual reasons for this are An empty page has been sent to the spooler This is often the result of additional pages in
71. lem Try printing without a template applied to see if it corrects the problem Corrupt images images with extra channels as seen in Photoshop s CHANNELS window images saved with compression or images saved with the Pixel Order set to Per Channel all may cause this error to be generated Too many images on a page Although it can be highly dependent on RAM processor and image type its recommended that you limit the number of images to 40 or so per page to avoid overly taxing system resources If you need to print more than that split them up between pages you can use the AutoFlow function to have images automatically flow to a new page when the current one is full CLIENT HOST printing If printing from an ImagePrint networked Client to a Host make sure that any profiles you ve selected on the Client computer are available on the Host computer within ImagePrint s COLOR folder as well Otherwise when the Host attempts to print the job it won t have access to the specified profile and will cause this error Back T38 IMAGEPRINT Troubleshooting a n of ImagePrint Windows Troubleshooting Guide Cont Output Quality Issues Look in this section if you are able to print but you have questions regarding the quality of the output My output is darker than it appears on screen lf colors are correct but the overall print seems dark compared to the ImagePrint or Photoshop display it is most likely caused by yo
72. les define color spaces Color spaces define the full range of color for an image or device In a color managed workflow all an image s potential colors gamut are defined by a color space determined when the image was created or edited This is the source space of the image Your printing conditions will also be defined by a color space one that specifies the range of colors that can be pro duced by the printer on a given paper and ink This is the output space At its core ImagePrint s color management engine job is simply to convert the colors in your image from their source space to the output space of the printer paper ink Doing this in a way that preserves the original look of the image is the goal Of course results will be dependent on the original color space of the image and the limitations of the printer ink and paper in reproducing those colors There are many opinions as to which is the best source color space for images to give the best results when print ing Common source spaces include SRGB Adobe 1998 Color Match RGB and Pro Photo RGB Detailed discus sion of which space is the correct one for your workflow is beyond the scope of a troubleshooting guide but some basic things to consider are e Smaller spaces like SRGB have the advantage of having fewer colors that fall outside the output space of the printer so you are less likely to get surprised by colors that appear one way on the monitor printing diffe
73. n the back of your original cd case although be careful That code will be for the version of ImagePrint you re original cd was created for If you have updated to a new version use the login code you recieved in the emailed upgrade instructions from Colorbyte Remember login codes are specific to the version of ImagePrint you are using do not use an older login code to get an encrytpion for a later version of ImagePrint or you will just re receive the previous versions encryption code and it will either fail to license the software or cause it to print in demo mode If you have purchased multiple printer licenses for the same category of printer for example two 17 inch printers such as an Epson 3800 and an Epson 4800 then you will have one single login code that is good for two printers 3 A valid email address Log on to the ColorByte encryption server by clicking the following web address or by pasting it into your web browser s address bar and pressing the return key www colorbytesoftware com getcode php Note Do not type the above address into a search engine such as Google Put it in the address bar of the browser You will be taken to a page containing fields for the 6 digit dongle number the 6 letter login code and the email address the encryption should be sent to After filling out those fields click Submit to have the encryption emailed to you You will usually receive the email within 5 minutes If you don t receive the
74. nam ing your file to a simple name i e test tif test jog or test osd and move it to your local computer s desktop Then try to open it in ImagePrint If it opens then either something in the filename or pathname is causing an issue or per missions on the original folder or drive the image was located in was the culprit If the image still fails to open check the sections of this guide pertaining to problems with the file type you are working with JPEG PSD or TIFF Remember that ImagePrint only opens JPEG RGB only PSD and TIFF files Other formats such as PostScript EPS PDF or Raw files are not supported Back JPEG files won t open or open very slowly e Try re saving the JPEG file from Photoshop and make sure NOT to use PROGRESSIVE as the JPEG compres sion format Also only RGB JPEG files are supported not CMYK JPEG files JPEG files are opening and printing at the wrong size Currently ImagePrint treats all JPEG files as 300 PPI This is to avoid problems because of incorrect dpi data that sometimes is saved by Digital Cameras If they were created at a different resolution try re saving them at 300 PPI to correct the size problem or save them as TIFF or PSD files which will use the correct dpi setting for the image Some windows such as the Image Strip Shuffle etc or SpoolFace not appearing when chosen Display Change If you are using a new monitor with a different resolution or have recently cha
75. names mean If using the new Profile Valet you won t usually need to be concerned with the profile name but if using an older printer or if you don t have an internet connection at your ImagePrint computer you may need to use the Choose by Profile method of selecting your profile the following information should be helpul in making sure you pick the right one ImagePrint s profiles start with the PRINTER NAME abbreviated followed by the INK SET used for this profile mk is matte black pk is photo black dk for Phatte Black dual black mode Next may come the VERSION LETTER of the driver currently b they are made for then the PAPER TYPE sometimes very abbreviated and the QUALITY at which they were made if no quality appears in the name assume 1440 for most printers The Quality setting refers to the droplet size the printer will use as well as the number of passes and HS high speed mode You may also see a number i e 6 indicating which version of our profiling target not which version of Imageprint was used to generate the profile The designations at the end of the name refer to the lighting temperature the print will be best suited for Back What are the LIGHTING designations within the profile filenames The designations at the end of the printer paper profile file name refer to the lighting temperature the print will be best suited to be displayed in Inkjet printers often exhibit color inconstanc
76. nd it you may then get a warning message that you can click OK to Then close the Task Manager STEP 2 Go to Program Files x86 ImagePrint and double click the ImagePrint USER DATA folder shortcut Move up one directory level you will be in a folder called ColorByte Software and there delete fhe folder called ImagePrint This will remove all your settings and old print jobs STEP 3 Go to the folder Windows SysWow64 and delete the file libiccdll dll if it is there NOTE You may need to adjust your window settings to Show Hidden System Files if you do not see any dll files in this folder STEP 4 Delete the ImagePrint folder from its location in the Program Files x86 folder of your system default c program files x86 imageprint STEP 5 OPTIONAL You can now delete any shortcuts on your desktop and the Windows Start Menu related to the software Back T8 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont During installation see a message that the driver has not passed Windows Logo testing to verify its compatibility with Windows This message indicates that the Dongle driver software installed during ImagePrint setup has not been submitted for testing to Microsoft This message can safely be ignored click continue to proceed with the installation Back Vista Windows 7 8 and 10 installation issues ImagePrint should work fine on these operating
77. nd see if that corrects the problem e Make sure your launching AutoPrint from your ImagePrint HOST computer AutoPrint only can be run from the ImagePrint HOST the computer with the dongle NOT a Client To use AutoPrint across a network simply run it on the HOST computer and mount the Hot Folder s on the remote machines Users on the remote machines can simply drag images into the mounted hot folders to have AutoPrint access them on the Host e f AutoPrint s preference files have gotten corrupted you may have trouble launching You can delete these files from their location in the Program Files ImagePrint TOOLS AutoPrint folder The settings file is called autoprint txt Deleting it may solve the problem but you will need to manually re set your AutoPrint settings e f you have been doing a LOT of printing with annotations you may have accumalated too many temp files in the TEMP folder within the ImagePrint folder If there are thousands of files in this folder delete them and that may fix the problem Back T57 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont AutoPrint layouts show a border along the edge This is usually when you are set to BORDERLESS printing mode When in borderless mode the printer will overprint causing 1 8 inch or so of each image to fall off the page which can result in an unexpected bor der or cropping Using the Optimize Margins for B
78. ndows Troubleshooting Guide Cont Display Issues If images aren t displaying on screen properly within ImagePrint look here for solutions Images appear split reversed or in triplicate on screen This condition can occur if you do not have a proper source profile chosen in the Profile section of the IlmagePrint PREFERENCES window Preferences is found under File in the main menu at the top of the screen This problem is most often when using a grayscale paper profile or opening a grayscale image Make sure to have a valid gray profile selected in the Missing Profile section s Grayscale field either Gray gamma 1 8 or most typically Gray gamma 2 2 Also you should make sure the Embedded Action field is set to APPLY if using embedded profiles in your images Without a source profile chosen the software will have no way of determining how to map the single channel grey data to the 3 color screen dis play and distortion will result Also in the same window the Press match profile should be set to NONE unless you are specifically trying to cause your output to match to a press in which case the press profile can be used there In the vast majority of printing workflows the Press Match profile should always be NONE Back Images appear scrambled low resolution or full of artifacts e Extra channels in the image may cause it to display incorrectly To check this open your image in Photoshop and check in th
79. ng the printer to a Manual Static IP Address Once you have the printer s IP Address and have used it to specify the connection to the printer in IP Setup it is important that this IP Address doesn t change in the future Otherwise ImagePrint will no lon ger be able to find the printer An IP Address that doesn t change is called Static or Manual To set your printer to a Manual IP Address log into the printer via a web browser as described earlier in this section by putting the IP Address of the printer into the browser s address field and pressing the return key If the printer is reachable on your network you should get a login window with access to the printer s configuration settings Once you are on the printer s setup page you need to specify the Method for Acquiring the IP Address For most printers this setting is in the TCP IP portion of the Configuration section of the Printer Setup window however the specific location and terminlogy may vary for some printers The choices are typically AUTO or MANUAL Make sure it is set to MANUAL to prevent the IP Address from changing each time the printer is restarted After changing the setting if necessary apply the settings usually that is done via the SUBMIT button at the bottom of the setup screen Note Most printer setup screens will ask for a user name and or password when applying new settings Unless you have previously set a password for your printer th
80. nged the resolution on your current monitor or have gone from two monitors down to one it s possible that the window is being placed outside of your current displayed area To fix the problem temporarily reset your monitor to the old resolution and then manually move the windows back into range If a change in your display is definitely not the problem or it is not possible to go back you may need to delete ImagePrint s Registry key Note deleting this key will revert most ImagePrint settings back to their defaults Follow the procedure in this guide entitled Deleting the ImagePrint Registry Settings to correct the problem Make sure that ImagePrint and Spoolface are NOT running before deleting the registry key Back T19 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont TIFF files won t open or open very slowly e Make sure to check the general question regarding File Names earlier in this document nothing but letters spaces underlines hyphens and periods should be in the file name e Make sure compression is not used when saving your images ZIP compression is often turned on for no discernible reason in Photoshop CS 3 even when it had previously been turned off so don t assume that it is off if you ve never accessed it Do a Save As in Photoshop on your image to ensure that no compres sion is used e The Pixel Order can also cause images not to open or to open and di
81. ning the ink set used in the job picking a profile made for an ink set not currently installed on the printer will cause this error occur Back Can t print scanlines error jobs go into the spooler but never print This is usually an issue with the connection to the printer Confirm that you designated the correct port for your printer during the installation you can double check this setting by launching the IP Setup utility and see ing what is listed in the Installed Printers area for your printer The device selection will show up within the parenthesis in the printer line If you suspect the wrong connection was specified try removing and reinstall ing the printer according to the Re installing your printer entry earlier in this guide Back Couldn t Set Up Watch folder If printing from a networked CLIENT computer this message typically means the PRINTER NAME used when installing ImagePrint on the CLIENT doesn t exactly match the PRINTER NAME used when installing on the host Launch IP Setup from your ImagePrint folder on the CLIENT and make sure the installed printer match es that shown on the HOST If not remove and reinstall the printer on the client with the correct name If you are NOT on a remote Client and you see the Couldn t Set Up Watch folder error that typically means your printer spool folder structure is corrupt Possilbly due to a failed printer installation that couldn t write files to your hard drive bec
82. nter Typically these are numeric values that refer to the number of droplets per inch but for some printers the qualities modes have names instead such as BEST PHOTO FINE etc Smaller droplets sizes aren t necessarily the best mode to use For example 2880 is a very fine dot but doesn t allow for variation in the droplet size on most printers so it isn t necessarily better than 1440 which does allow for size variation since the ability to produce variable dot sizes can make a significant difference in the smoothness of the dot pattern produced on the paper In most cases ImagePrint s profiles will be made for 1440 on some printer s this is referred to as PHOTO qual ity 2880 profiles may also be available but due to the much slower print speed and dubious improvement in quality at normal viewing distance they are typically made only for some gloss papers matte papers with their large dot spread tend to lose any advantage the smaller droplet size might provide Lower quality modes like 720 may be available as well Generally 720 quality produces output that s slightly grain ier and more susceptible to banding Back What Resolution PPI should my images be saved at for best results Every print driver takes all the images on a page and builds a large raster dot image that is sent to the printer Regardless of the PPI pixels per inch of the images on the page the information will be converted to the one o
83. o enter it again If you have NOT previously licensed the printer enter your 19 21 digit encryption into the encryption field and click Finish Your installed printer should now be listed in the IP Setup window with LICENSED shown beside it Consult the appropriate section of this guide if a problem or error occurs with any of the above procedures Back T5 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont ontents Installer stops never getting to the IP Setup window If the Installer fails or never launches check the following for possible causes and solutions Anti Virus software Failure to install may be caused by Virus detection software preventing the second phase of the ImagePrint install from proceeding Permissions You may also see this error if there is a permissions issue that prevent the installer from writing to the necessary folder c program files x86 Try right clicking the installer and choosing to Run As Administrator Disk space It is also possible that there is insufficient disk space to complete the installation ImagePrint requires approx 100 megabytes of disk space depending on the number of profiles you have selected to install Problem with CD ROM If you are installing from cd you may have a problem with the cd or your cd drive may have compatibility issues preventing it from reading the cd If you see any media errors this is most likely the case
84. oesn t have access to the correct dongle drivers the operation will fail and the dongle will not be seen correctly by the system You can check if the dongle drivers have been installed correctly by opening the Windows Device Manager To open the Device Manager choose Control Panels from the Windows Start menu then System then click Hardware then the Device Manager link f there is a question mark or exclamation mark beside the USB entry for the dongle the dongle drivers have probably been incorrectly installed To reinstall the dongle drivers e Right click the driver showing a question mark or exclamation point and choose Uninstall in the win dow that appears e Remove the dongle e Reboot e Once the computer is back up open the c program files x86 ImagePrint folder on your sys tem then the License folder then the Marx folder Run the CBSetup program by double clicking it When prompted specify that it install the USB drivers for the dongle e Reboot again e Insert the dongle one more time The new hardware wizard should appear and should automatically find the drivers If you see a warning that they are unsigned by Microsoft click OK to ignore it Let the Wizard finish e Run IP Setup by double clicking it from your desktop icon or from the ImagePrint folder and hope fully the dongle number will appear If the dongle still fails to appear in IP Setup there may be a problem with the dongle or with t
85. onnection was specified correctly and you still get the error you may have a device driver prob lem Try printing from the printer manufacturer s driver via the Test Page option within the Printers and Faxes driver for that printer If that also fails switch connection cables to ensure there is no problem there and make sure to reboot both the printer and the computer to reset both interfaces Back ERROR 37 This indicates the dongle is not seen by the PC No printing can take place without the dongle attached to a USB port on the computer or a USB hub If the dongle is attached launch IP Setup from your ImagePrint folder and see if the 6 digit dongle number appears in the Dongle Number field If the number shows up then the dongle is being seen and you should be able to print If the dongle number doesn t appear in IP Setup try unplugging the dongle and re plugging it back in or try anoth er USB port then close and re open IP Setup to see if the dongle number shows up If that fails reboot the com puter and check IP Setup again If the number still fails to appear in IP Setup run through the suggestions listed in the following entry of this guide Dongle never shows up in IP Setup Finally try installing ImagePrint on another T34 IMAGEPRINT Troubleshooting sap alg of ImagePrint Windows Troubleshooting Guide Cont computer no printer needs to be connected for the test If the dongle number fails to show up on the sec ond
86. oolFace Computers menu To remove any old computer names from the Spoolface COMPUTERS menu close spoolface and locate the file ip hosts located in the Spool folder within the ImagePrint folder Edit the ip hosts file using a standard text editor such as notepad and delete any lines containing unwanted printers and resave the file then relaunch Spoolface Back Connect 10061 Error when attempting to launch spoolface This error indicates a background process muxd exe is not running Muxd exe is set via a Windows Registry entry to run in the background each time your computer boots If you receive this error it is likely that an anti virus or secu rity program is preventing it from launching To test that this is indeed the problem try launching muxd exe manually To manually launch muxd exe go to the fol lowing folder on your system c program files x86 ImagePrint Spool Mux In the Mux folder double click muxd exe to launch it you will see a quick flash but nothing else Then try launching Spoolface again If launching muxd exe manually allows you to launch Spoolface without error ImagePrint and Spoolface should func tion normally until your next reboot Of course manually launching muxd exe each time your computer boots is incon venient If you find that the Connect 10061 error returns after rebooting you should check your anti virus software to make sure it s not blocking the muxd exe proce
87. orByte support for more information e Print to File Make sure the Print to File option is not selected in the Dasboard gt Advanced gt Print Setup section or no output will be printed only a tiff file containing the layout will be saved e NETWORKED PRINTER PROBLEMS If your printer is connected via Ethernet the usual reason for print fail ure is an incorrect IP Address specification for the printer in ImagePrint s settings If the printer s IP Address has changed since installing ImagePrint ImagePrint will no longer be able to find the printer until it is changed back or ImagePrint is updated via IP Setup to reflect the new IP address For information on accessing and changing the printer s IP Address check the entry in this guide entitled Networked printer settings Once you know the cur rent IP Address of the printer double check that the same IP Address was used in IP Setup launch IP Setup and check the IP Address shown in the printer s listing it will have 9100 after it If it is not correct reinstall the printer using the instructions at the beginning of this guide entitled Reinstalling your lmagePrint Driver Back Nothing appears in SpoolFace when PRINT is selected See the Nothing Appears in Spoolface section in the previous entry Nothing Prints Back T26 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont Printer outputs garbage text This condition occurs when ba
88. orderless feature in the Margins section of the Layout Settings window should correct the problem by offsetting your layout to ride along the edge of the page Back Can t find AutoPrint AutoPrint is included in all Window s installation cd s but is not included in ImagePrint installer downloads to keep the size of the download small You can always download the latest version of AutoPrint from ColorByte s web site though By going to the SUPPORT page at www colorbytesoftware com and choosing the FTP link you will access our general FTP site The archive AutoPrint for Windows will be listed within the AutoPrint Files folder there Download it then unzip the archive You will then have a folder containing the AutoPrint executable Place that file in your ImagePrint folder and you are ready to double click AutoPrint to launch it Note that the first launch of AutoPrint may take a minute or more to load as it is creating some necessary files Subsequent launches will be much quicker Back found an AutoPrint feature that s not in the Manual As a dynamic scripted application AutoPrint is updated frequently and the ImagePrint documentation often can t keep up with new features that are added Virtually all features in Autoprint do have balloon help asso ciated with them By hovering your mouse over the feature for a few seconds a window containing a brief description will appear make sure that balloon help is turned on
89. orrection tools Backgrounds and Frames Multiple images on a boundary area will also cause demo with the LITE version Numeric Codes For a list of common numeric error codes that may appear in SpoolFace see the section later in this guide Spoolface Error Codes Wrong connection specified in IP Setup A major cause of printing problems is an incorrect Printer connection i e USB firewire Ethernet having been specified in IP Setup when ImagePrint was originally installed If you sus pect this is a problem reinstall the printer following the basic setup instructions earlier in this guide in the entry enti tled Reinstalling your IlmagePrint Driver Un pause the Queue Make sure that the Queue menu at the top of the SpoolFace window is not set to PAUSED The spooler will pause if it encounters an error Such as running out of ink or paper and it is important that you un pause the spooler after correcting the problem or nothing new will be sent to the printer Old Jobs in the way Remember that the topmost job on the top of SpoolFace is the next to print If that job has a problem that pauses the spooler until the job is dragged to the done side no other jobs will be able to print No Dongle Make sure the Dongle is attached to the computer or a powered usb hub No printing can take place without the dongle attached Roll vs Sheet Make sure that ImagePrint is set to SHEET mode if you are printing to sheet not roll paper and vice
90. ou may also get this result if there is a severely clogged nozzle Do a nozzle check on the printer to ensure the nozzles are all clean Incorrect Printer Paper profile Choosing a Phatte black profile when you are not using the Phatte black ink set can cause distorted prints as can doing the opposite printing with a non phatte black profile when you ARE config ured for Phatte black Back Prints show banding lines Nozzles The first thing to check if you are experiencing banding issues is the nozzles of the printer This is by far the most common cause of this problem Even one missing or incorrectly firing nozzle can cause unpredictable banding Run a nozzle check and if nozzles are missing or incorrectly aligned run printer cleanings until it is corrected Note that ImagePrint due to its enhanced ability to render detail may show banding due to nozzle issue when the standard manufacturer s driver doesn t Speed Giving the print more time to absorb the ink as it prints by setting the Speed to a higher number of passes may cure banding issues You can change the speed in the ADVANCED gt Print Setup section of the Dashboard You can change the passes in the ImagePrint Print dialog Going from 4 pass to 8 pass will effectively double the print time Also if you are set to a HS high speed quality mode try a non HS Quality to allow the print more time to absorb the ink Media Type The Media Type setting affects paper th
91. ow is set correctly to Sheet Hover your mouse over those icons to see their function Back Warning Unknown TAG or other Warnings in SpoolFace Warnings such as UNKNOWN TAG are not critical These are informational displays and can be ignored Almost all TIFF files will report Unknown TAG warnings Back keep getting extra jobs sent to spoolface This is the result of additional pages existing in the ImagePrint layout window This can happen if AutoFlow is enabled and you have added images to your layout without first deleting previous images via the scis sors tool new pages are generated for new images when there is no room on the current page and by default ALL images on all pages will print when PRINT is selected Autoflow can be turned on and off via the AutoFlow checkbox in the Dashboard s ADVANCED gt Auto Layout Settings section To delete ALL images from all pages click the Red scissors icon in the Floating toolbar Back T29 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont Printer flashes lights or generates Command Error when attempting to print This error is caused when ImagePrint is set to an inkset other than that currently in use by your printer This can happen if you have selected the wrong Printer Paper profile for the black ink type you are using Matte or Photo in the Profiles section of the DASHBOARD The Printer Paper profile is responsible for determi
92. owing guidelines when corresponding with our support dept to receive a solution to your problem more quickly ColorByte s email support address is support colorbytesoftware com Please remember If you are not on the current version of lmagePrint or under a maintenance con tract you may no longer be eligible for support Introducing Gather ImagePrint Diagnostic Information If using Profile Manager version 2 2 or above a new feature can be found under the File menu with in that utility Gather ImagePrint Diagnostic Information Choosing this option will cause the Profile Manager to gather information about your ImagePrint installation including recent job files log files configuration files and computer settings You can then use this feature to upload or email a copy of these diagnostics to ColorByte The Profile Manager utility is included in your ImagePrint folder when ImagePrint is installed This is the easiest and most thorough method of providing ColorByte s Support Dept with information on your system Things to include in all correspondence with ColorByte Support Your name Your 6 digit dongle number The printer you are using and how the computer is connected to it The version and build number of ImagePrint this can be found by choosing About under the ImagePrint HELP menu The platform Mac or PC and the OS i e OSX 10 5 2 or Windows 7 A brief but detailed description of the problem you are ha
93. pport Availability Colorbyte Technical Support is available during regular business hours 9 00 am to 5 00 pm Eastern Standard Time Most emails are responded to within 2 hours of receipt often much more quickly however volume received and other factors may affect response times If you have not received a response within 24 hours please resend the email If you are no longer using the current version of ImagePrint you may no longer be eligible for support If you are not on the current version of lmagePrint or under a maintenance contract you may receive an automatic response from support detailing your support options Back T2 IMAGEPRINT Troubleshooting page seating 2 ImagePrint Windows Troubleshooting Guide Cont Where can I go to learn more about ImagePrint Users Guide The ImagePrint user s manual is the first place to find information about the various tools and features available within the software The manual is installed in your ImagePrint folder The default location is c Program Files x86 iImageprint imagePrint Manual pat You can access the manual by choosing ImagePrint Users Manual from the Help menu within ImagePrint The latest revision of the manual is also availabe on our web site s www colorbytesoftware com Support page The manual is large and comprehensive and is often best used as a general reference rather than read cov er to cover Training Movies RECOMMENDED Sometimes you need to see a feature
94. print to often appear more warm Metamerism is a similar concept and the two terms are often used interchangeably but metemerism is actually a reference to the amount of observable color difference between two objects and how that difference changes under different lighting Both phenomenon are much more apparent in colored inks than gray black inks so the effects are more prominent on color prints then black and white ImagePrint s black and white printing using a gray printer profile makes use of very little color ink and shows virtually no metamerism or color inconstancy For color printing ImagePrint provides printer profiles optimized for different lighting conditions This can help to optimize your output for the viewing environment it will be displayed in you can see which light a profile is made for by looking at the abbreviation at the end of the profile name such as DAY for daylight or CWEF for Cool White Fluorescent More information on profiles names can be found later in this guide in the entry entitled What do the profile names mean Back Continued T46 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont Profiles amp Color Management The Profile Manager utility Problems and questions related to ICC ICM color management and profiles and issues with the Profile Manager utility are discussed here My printed colors tones don t match my display Prin
95. r s manual located in your IlmagePrint folder or on the ColorByte support page at www colorbytesoftware com Trouble shooting information is located at the end of the PTA section AutoPrint Issues AutoPrint lays out images but they never go to the spooler AutoPrint jobs print with the wrong colors AutoPrint jobs show an error in spoolface AutoPrint doesn t show all my profiles in its Color Settings window AutoPrint won t launch AutoPrint layouts show a border along the edge Can t find AutoPrint How do access different printers and or hot folders with one copy of AutoPrint Troubleshooting Solutions Contents Contacting Technical Support Most issues with ImagePrint can be solved by consulting this Troubleshooting guide however there are times you need a helping hand to get past some problems For that there s ColorByte s technical support department ImagePrint comes with phone and email support for the initial installation of the software Once you are up and printing Support normally shifts to email only for the life of the current version But don t be discouraged Color Byte s email support is among the best in the business and responses are typically quick and accurate In fact email response times are usually much quicker than those for phone calls That said support is always more efficient if when contacting us you include useful information on the problem you are experiencing Please consult the foll
96. r of the SpoolFace window will show the current status of the printer for example Active IDLE and the scrollable area on the right of SpoolFace will list job error messages Make sure to read through this section for information that might show the cause of the printing problem Nothing appears in Spoolface 1 First make sure you have the right printer selected in the PRINTERS menu at Continued on next page T25 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont Nothing Prints Continued the top of the SpoolFace screen 2 If you have recently upgraded the Operating System ImagePrint libraries may have been overwritten To fix that try checking for updates from ImagePrint s Help menu 3 This condition can also happen if IP Setup was used to install an ImagePrint printer while SpoolFace and or ImagePrint were run ning in the background This will often cause things to seem fine but when PRINT is clicked jobs won t go to the spooler with no error message generated The solution in that case is simply to close SpoolFace and ImagePrint relaunch IP Setup from the ImagePrint folder and remove then reinstall the printer s 4 Anti virus software or other security software might prevent jobs from making it to spoolface A new option as of version 8 0 build 1 0 0 5 has been added to ImagePrint s Preferences window Print Directly to Print Spooler enabling that option may allow job
97. re bringing them into ImagePrint can also prevent the need for the temp file to be built Changing the temporary file location Changing the location where ImagePrint stores its temporary files to a hard drive with more space is one solu tion to storage problems To change the directory in which ImagePrint writes temp files needed when images are rotated 90 or 270 degrees edit the file ipbatch bat located in the printers printer_name directory off of the ImagePrint software directory and add the line PRINT _TMP directory entry to the end of the file to reflect the new directory For example set the PRINT TMP d temp Note that any new temporary file location should be on a local drive not one located across the net work Back T36 IMAGEPRINT Troubleshooting a n of ImagePrint Windows Troubleshooting Guide Cont ERROR 653 A wrong setting in the print job being sent from ImagePrint most likely causes this error Check that the selected INKSET which is usually determined by your paper profile choice in the Profile section of the dash board is correct for what is loaded in your printer Back ERROR 768 This error can have a few causes MOST COMMON In the Profile Section of the ImagePrint Dashboard a profile should be selected and APPLIED that is correct for your printer and ink Check the PROFILES section of the ImagePrint Preferences window chosen from the FILE menu at the top of the screen to ma
98. rently however you are limiting the available gamut of colors within the images e Large spaces like Adobe 1998 and Pro Photo RGB are bigger than the printer s gamut in more areas so its likely some colors will need to be altered more severely to bring them into printer gamut at print time In fact because these color spaces are usually also bigger than your monitor s gamut you likely aren t even seeing some colors as they really are when viewing them on screen Of course you have the advantage of a wider range of colors in the original image when using a larger space which is helpful when doing color processing and image editing as well as potentially useful if you plan to use the image in other ways beside printing or archive them for future use In any case because colors are likely to fall out of range of the printer more readily when printing files from a wide gamut source space make sure to soft proof the image within Photoshop and make use of Photoshop s GAMUT WARNING feature to compensate for colors that fall outside of the printable gamut More information on soft proofing in Photoshop is available elsewhere in this guide in the Photoshop doesnt match my prints entry T52 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont Perhaps more important than which color space your images use is that consistent color management is observed throughout your workflow Many color managed workflo
99. rinter IP Address When printing to a printer via an ethernet connection the TCP IP communication protocol will be used This protocol depends on each device on the network having a valid unique IP Address You will need to provide the IP Address of the printer to IP Setup during installation so ImagePrint can communi cate with it at print time Although different printers and network cards may vary some method of accessing the ip address either by printing a status page or via the front panel of the device will be available Front Panel Most printers allow you to see and specify the IP Address via the front panel controls on the printer Consult your printer s manual for instructions for how to do this Status Page In cases where you are not able to use the front panel to set the IP Address check for a small or recessed button beside the port where the network cable plugs into the printer Pushing this button for one second will cause most printers to output a page showing their current settings including the IP Address Make sure to load Scrap paper on the printer not expensive art paper The IP Address will consist of 4 numbers each between 0 and 255 separated by periods This is the number you will need to use in the Network fields when installing the printer with IP Setup Checking TCP IP connectivity Once you have the printer s IP Address type it into the address field of a web browser like Internet Explorer Safari or F
100. ryption for the new version or the software will run in demo mode putting the word DEMO on your prints Determining your Version and build revision number To check the version and revision number of your copy of ImagePrint Macintosh Choose About ImagePrint from the ImagePrint menu Windows Choose About from the ImagePrint Help menu Installer and Upgrade Dtility Download Location If you need to reinstall completely the latest full install of Imageprint is available at the ImagePrint version 10 0 web site via the Technical Support page accessed via the HELP menu www colorbytesoftware com Upgrade Eligibility and Pricing Updates to a new revision of the same version for example from ImagePrint 10 0 1 to 10 0 2 is free Updating to a different version for example from version 9 to 10 usually is a purchased update dependent on how long since you ve last updated or purchased To check your status send an email including your dongle number to support colorbytesoftware com Upgrade pricing depends on your printer license s and how long you have had the software since last updating For pricing information email our sales dept with your dongle number at sales colorbytesoftware com Back T10 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont Networked Printer Settings The following information is taken from the Appendix of the ImagePrint manual Getting the P
101. s available you ll need to download profiles manually via the below instructions ColorByte maintains a large profile library on its web site You can access the web site via the link on our support page but the best way is via the Profile Manager The Profile Manager is an easy to use utility that can be used to find and download profiles It will download them directly to the ImagePrint color folder so you don t have to manually put them in place It also can perform many extra functions such as displaying the name of the paper the profile each profile is made for putting the profiles in the right spot for Photoshop to use for soft proofing and removing any unwanted profiles from your ImagePrint color folder For more information on the Profile Manager consult chapter 6 of the ImagePrint User s Manual consult the Profile Manager s HELP menus or check out the following entries related to its use Back Where do get the latest version of the Profile Manager The Profile Manager is included in all current installers and updaters and will be installed into your ImagePrint fold er Default location c program files x86 imageprint profile manager exe With ImagePrint 9 and 10 and the Profile Valet the Profile Manager is not needed to download profiles for MOST printers profiles can simply be downloaded from within Imageprint itself However older printers still rely on the profile manager and it has some other useful functions as well
102. s downloaded from our site will be placed in to this folder You can then copy those pro files manually to the computer with ImagePrint installed profiles should be placed in the COLOR folder within T55 IMAGEPRINT Troubleshooting n n of ImagePrint Windows Troubleshooting Guide Cont your ImagePrint folder Reinstall If all else fails try re downloading the Profile Manager via the instructions earlier in this guide Where do I get the latest version of the Profile Manager Overwrite the old profile manager with the newly downloaded one and see if the problems go away Use an FTP Client You can download profiles via a standalone FTP client by using the hostname ftp colorbytesoftware com At the time of this writing the username is profiles and the password is also pro files Without using the Profile Manager the profiles will only be browsable by their file names which can make finding the correct profile more dificult Back can t find the paper profile need First make sure to use the Profile Valet if applicable or the Profile Manager utility to check our site for the profile Instructions on use of the Profile Valet and the Profile Manager are contained in chapter 6 of the User s Guide or within the Profile Manager s HELP menus If you don t see a profile for the paper you are using on the ColorByte Profile site we may not have it Send an email to the ColorByte Support dept at support colorbytesoftware com w
103. s to go to spoolface as it uses a method of foreground printing not usually blocked by secu rity or anti virus methods If that option fails to correct the problem try disabling any anti virus software Note because disabling often leaves anti virus components still running you may need to uninstall the anti virus soft ware to ensure it is still not blocking the printing processes On Windows 7 and Vista systems UAC User Account Controls can sometimes block ImagePrint from printing UAC settings can be adjusted via the User Accounts Control Panel accessed from your Start menu e IP BATCH Error If an IP Batch error message appears after sending a job to print check the following Make sure you have chosen the correct profile settings in the ImagePrint Color Management window Consult chapter 6 of the ImagePrint user s guide for instructions Make sure you have selected a Media Type in the ImagePrint Options menu accessed by clicking OPTIONS in the Print dialog for printers that support that feature If printing from a networked Client to a Host computer make sure the printer paper profile chosen on the Client is available in ImagePrint s COLOR folder on the Host computer as well In rare cases a problem with the dongle can cause an IP Batch error This typically occurs with older dongles used with ImagePrint 5 6 or below that have never successfully been used with ImagePrint 8 0 If this is the case on your system contact Col
104. s to print a sample image from ImagePrint then compare it to the screen display of Photoshop with Proof Setup in effect Try the different options and use the ones that cause the display to most closely match the print Note If you find that ImagePrint shows more shadow detail than you are used to in Photoshop you can increase the darkness of the prints at the possible expense of losing some shadow detail via the Shadow Point Compensation slider located in the Output section of the Color Management window Note that set ting the INTENT for the colorspace of your image to RELATIVE COLORIMETRIC within the Bitmap section of the Color Management window will make the Shadow Point Slider s effects much more dramatic T50 IMAGEPRINT Troubleshooting a n of ImagePrint Windows Troubleshooting Guide Cont If Grayscale images don t look the same in Photoshop as in ImagePrint For grayscale printing Photoshop s Proof Setup cannot be used with ImagePrint s current grayscale profiles as Photoshop does not recognize the format of those profiles this may change in the future In that case Photoshop Adjustment Layers can be used to simulate ImagePrint s output in Photoshop Here s the procedure to follow Print an image through ImagePrint then open that image within Photoshop Choose Image gt Curves from the Photoshop menu Adjust the curve to match your ImagePrint output Once you have a curve that causes the on screen image to match
105. sor issue Make sure to use a clean sheet of paper as the printer s sensors check for paper white and can be fooled by previously printed images on a page Back T27 IMAGEPRINT Troubleshooting page seating 2 ImagePrint Windows Troubleshooting Guide Cont Wrong Page Size message on printer If the message Wrong Page Size appears on an Epson printer when attempting to print it is due to the printer sensing a different page size than that being specified by ImagePrint Printers can be very sensitive to slight differences in page size especially when loading thicker paper types In some cases manufacturers ship paper that is incorrectly sized so make sure to measure your paper to ensure it is the size stated on its packaging even small differences in size can cause this error to occur One way to avoid that error is to turn off the Page Size Checking feature of the printer This will cause the printer to no longer check the page size when printing To turn page size checking off on the Epson s front control panel use the Menu button to enter the Printer Setup section Use the up and down keys to find the Page Size Chk entry Hit the right arrow button to access that setting then use the UP arrow to toggle to OFF and hit the Enter key An asterisk will appear next to the word OFF showing it is now in effect Then use the right arrow button repeatedly to get back to Ready NOTE Turning off he Page Size Chk s
106. splay incorrectly or to open and print very slowly In Photoshop s Save As dialog in the TIFF options section make sure the Pixel Order is always INTERLEAVED never Per Channel e Alpha Channels ImagePrint does not support non color channels in TIFF files Make sure that no extra channels are present in your image To check for extra channels open the file in Photoshop Choose CHANNELS under the Photoshop Windows menu In the Channels palette that appears you should only see the standard color channels i e R G B for an RGB image Delete any extra channels and save a copy of your image for printing Back PSD Photoshop files won t open or print slowly e Make sure to check the general question regarding File Names earlier in this document nothing but letters spaces underlines hyphens and periods should be in the file name e In many cases problems opening Photoshop files can be resolved by flattening the image in Photoshop prior to opening it in ImagePrint While layers often are fine there are some layers that can cause problems this is especially true of vector type layers like clipping paths or live text Newer versions of Photoshop CS CS2 and CS3 have modified their file format and sometimes need to be flattened before being opened in ImagePrint even if the same file saved with a previous Photoshop version worked e Also make sure that no extra non color channels exist in the image To check
107. ss You can usually set exceptions in anti virus programs that will allow specified programs to run so you may need to do that if you discover your anti virus is blocking it Advanced info The default registry entry to launch muxd exe is put in place during ImagePrint installation The Windows Registry entry Key Is HKEY LOCAL_MACHINE SOFTWARE Microsoft Windows CurrentVersion Run With value name CBSpoo Daemon And value data C Program Files x86 imageprint spool mux muxd exe Back T33 IMAGEPRINT Troubleshooting a n of ImagePrint Windows Troubleshooting Guide Cont Spoolface error codes When there is a problem printing Spoolface usually shows a text or numeric error code that can be referenced in this section Always check the right status side of Spoolface for information regarding printing errors The bottom most text is the newest Look for anything in RED and any messages that clearly state that an error has occurred Also the bottom LEFT corner of spoolface shows the current spooler status or the status of the last failed job ERROR 1 This error typically means a software corruption of some type and may require removing and reinstalling the soft ware It can also occur if an illegal character such as a space was used in the PRINTER NAME when installing via IP Setup or if anti virus software is running on your computer that is interfering with ImagePrint s printing processes If you do have anti virus soft
108. ted output not matching the display on the monitor is one of the most common frustrations in any work flow Following are the most common causes of this problem and their solutions Remember lmagePrint is always soft proofing meaning it is passing its display through the printer profile Your display in ImagePrint should look close to your print if you are using a calibrated monitor and your set tings are correct As a test always look at the display in ImagePrint and compare it to the print dont just compare it to the display in Photoshop For soft proofing issues within Photoshop make sure to also consult the entry in this guide entitled Photoshop doesn t match my output softproofing e NOZZLES First and foremost make sure you have performed a nozzle check on the printer and that no nozzles are clogged Clogged nozzles are the number one cause of color issues e Incorrect ImagePrint Color Settings Double check your color management settings in the ImagePrint Color Management window available under the Image Menu Chapter 6 of the ImagePrint users manual discusses Color Management settings in detail but here s a check list In the ImagePrint Dashboard in the PROFILES section either the Profile Valet or the Choose by Profile Name section Make sure a correct printer paper profile is selected for your paper and applied In ImagePrint Preferences found by choosing FILE in the Main Menu choose PROFILES and Make sure Embe
109. ten does not fully de activate anti virus software and launching again e If all else fails boot into SAFE mode and try launching ImagePrint If that works some background process like anti virus software or a device driver is incompatible with ImagePrint Disable or uninstall any non essential processes in a process of elimination to locate the one causing the problem Back T18 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont Files won t open Far and away the most common problem with images failing to open is due to an illegal character in the file name OR THE NAME OF THE FOLDER S THAT THE FILE IS IN Check the name of the file and the folder s the file is in for any character that is not a letter number underline hyphen or space Check the entire path of folders any problem character in any folder in the file path will cause the image not to open Don t simply check the file name check each folder and sub folder along the path containing the file for illegal characters Did we mention that you should check the entire path Problem characters include but are not restricted to parenthesis pound signs apostrophes ampersands amp commas dollar signs and bullets Also make sure your files have the proper extensions in the file name for their format tif or tiff osd jog or they will not be recognized as image files by ImagePrint As a test try re
110. toshop can t tell what source color space the image is in so it is flying blind This is where you need to know the appropriate color space to tell Photoshop to use when it opens the image For example assume your current working Source space in Photoshop is Adobe 1998 If you open an image with out an embedded profile Photoshop will display its usual prompt asking what you want to do with this mysterious image If you choose assign working RGB Adobe 1998 and the image wasnt originally created in that color space you ve just messed up its colors The same thing applies if you choose the Specify another profile option but pick a profile that the image wasn t cre ated in Photoshop essentially dumps the image into that space and colors get messed up This is probably the single most common pitfall of color managed workflows opening an untagged image into Photoshop s current RGB working space when the image wasn t created in that space So if the image doesn t have an embedded profile how do you know the appropriate color space Generally Digital cameras tend to use SRGB type color spaces so that s the one to use if in doubt for those types of images Scanner images often are best opened into Colormatch RGB or Adobe 1998 If neither of those give you good results you may have to find out from the manufacturer or the person that provided the image what color space it was created for Once you have the image
111. ts display allowing you to work in a Photoshop environment that reflects more closely how ImagePrint will print your files This is called Soft Proofing and is done via the PROOF SETUP feature of Photoshop To cause Photoshop to pass its display through ImagePrint s printer profile you must first copy the printer profile you are using in ImagePrint into the color profile folder used by Photoshop The ImagePrint Profile Manager can do this for you Just choose the profile on the left side of the profile manager window then choose Install profile for Photoshop soft proofing from the File menu For information on the Profile Manager check out the Color Management section of the ImagePrint Users manual If not using the Profile Manager you can copy the profiles in to place manually by right click ing them and choosing Install in the menu that appears or manually copy the profile to winnt system32 spool drivers color Once in place this profile can be selected within Photoshop via Photoshop s Proof Setup option By choosing View gt Proof Setup in Photoshop then clicking the CUSTOM button you can choose the Imageprint profile causing Photoshop to bring it s display within the gamut of the printer paper ink and RIP Note There are other options within the Proof Setup window that may or may not have an effect on matching your output such as simulate paper white The best way to determine which features to turn on i
112. up ports jpeg tiff and Photoshop psd files Remember the Image Strip while convenient is not the only way to open files You can also drag files directly from their Windows folder into the Imageprint layout area or use the standard File gt Open menu dialog Also in most cases Adobe Bridge can be used with ImagePrint Back The Profile Valet doesn t show any profiles 1 The Profile Valet does not work with some older printers due to changes in the way the profiles are indexed The Epson 9600 7600 4000 and 2200 and older printers do not work with the Profile Valet For those printers the Choose by Profiles option can be used instead and new profiles can be downloaded via the Profile Manager described in chapter 6 of the ImagePrint Users Manual 2 If you are on a supported printer and the Profile Valet shows no profiles the profile index files may be cor rupt Delete the indexes and relaunch ImagePrint as follows Go to your ImagePrint program folder c program files x86 ImagePrint Double click the shortcut ImagePrint Data Folder In the folder window that appears open the folder called pindices Delete all files within that folder they will all end with a zip or xml extension Relaunch ImagePrint and try the Profile Valet again Back T21 IMAGEPRINT Troubleshooting page seating 2 ImagePrint Windows Troubleshooting Guide Cont Deleting the ImagePrint Registry Settings ImagePrint maintains
113. ur LCD monitor being too bright Many LCD monitors are factory calibrated overly bright in order to compensate for the typical LCD s problems with rendering shadow detail Even if you have custom calibrated your monitor it is very likely that it is brighter than the standard CRT monitor of the past Simply physically dialing down the brightness of the monitor using it s on screen controls is usually the solution to this issue Back Color cast in prints Nozzles As with any color issue make sure you have done a nozzle check on the printer and that all nozzles are clean Nozzle issues are the chief cause of cast problems Profile temperature The two most common color temperatures to use are EDAY daylight and ECWF2 or F3 mixed lighting We have seen many users using the EDAY profiles and viewing under fluorescent light this will cause a magenta cast most noticeable in blues The F2 ECWF2 and if available F3 profiles are more accu rate for viewing under mixed lighting conditions and most likely will remove the magenta cast you see with the daylight profiles Color Management settings Check your ImagePrint Color Management settings n the ImagePrint Dashboard in the PROFILES section either the Profile Valet or the Choose by Profile Name section Make sure a correct printer paper profile is selected for your paper and applied In ImagePrint Preferences found by choosing File in the Main Menu choose PROFILES and
114. ur Operating System you will need to update the software in order to use it on that OS Depending on your current ImagePrint version updates may be free or may need to be purchased To find out your current upgrade eligibility and applicable pric ing send an email request including your dongle number to sales colorbytesoftware com The latest build of ImagePrint can be found at the ColorByte web site s Downloads page www colorbytesoftware com For more information on updating see Updating ImagePrint Back T4 IMAGEPRINT Troubleshooting page seating of ImagePrint EEA EEA Guide Cont Installation Uninstallation Issues This section is devoted to issues related to installing uninstalling or launching ImagePrint Re installing your ImagePrint printer driver A basic walkthrough Sometimes reinstalling your printer driver is the quickest solution to a stubborn problem The IP Setup utility located in your ImagePrint folder can be used to remove and reinstall your ImagePrint printer s Follow the below instruc tions to remove and reinstall your ImagePrint printer driver e Make very sure that ImagePrint and Spoolface are NOT running Important e Launch IP Setup by double clicking it from your desktop icon or from your ImagePrint folder C Program Files x86 ImagePrint PSetup exe e Choose any installed printers within the window by clicking them then click the DELETE PRINTER button to remove it IMPORTANT This
115. urposes that before using application printing you confirm that you can successfully print directly from the ImagePrint application first Information on PTA is in the PTA chapter within the ImagePrint users manual along with Troubleshooting information for common problems Back T31 IMAGEPRINT Troubleshooting page seating of ImagePrint Windows Troubleshooting Guide Cont Problems printing from a networked client A Client installation of Imageprint will run the normal ImagePrint interface but when Print is selected will send all of its jobs to the ImagePrint HOST computer the Host is always the computer with the DONGLE attached When installing a client remember that the Client does not need to be licensed in IP Setup even if it shows disabled or unlicensed in the IP Setup window All licensing is handled by the HOST at print time so only the HOST com puter needs to be licensed Below are things to check if you experiencing problems printing from a client to a host 1 Make sure that the Host computer can print directly to the printer first to rule out a problem with the print ing in general 2 Make sure that the Client computer can see the Host across the network via Network neighborhood or pinging it via a DOS or OSX Terminal window To ping the remote computer from Windows Open a DOS window choosing START gt RUN and typing in Command and hitting Return is one way to launch a D
116. ving Make sure to include any error messages exactly as they appear Some questions you may also wish to include answers for are ls this a brand new installation of ImagePrint on this computer Has anything changed on your system prior to the problem How are you connected to the printer Have you reproduced the problem or did it just happen once Does the problem only happen with certain images if possible try printing the sample portrait tif image that is located in the Test Images folder off the ImagePrint folder as a test What have you already done to try to correct the problem Back Continued on next page Back to Table of pag Contents ImagePrint Windows Troubleshooting Guide Cont Other Information that may be helpful to include in the email Note If using the Profile Manager s Gather Diagnostics option recommended mentioned earlier in this section these items and much more will be included automatically e Job File This is typically the most valuable diagnostic information we can receive If you are having a problem related to printing a job file is often the first thing we will request Job files are the files sent to spoolface when you click PRINT and contain all the information about that print job continued To get a job file In Spoolface move the print job to the finished side of the spoolface window Double click the job a text window will appear Highlight all of the text in t
117. ware try disabling it and see if the problem persists If there are spaces or non alphanumeric characters printer name you used when installing via IP Setup remove and reinstall the printer via the instructions earlier in this guide Reinstalling your Imageprint Driver A Basic Walkthrough making sure not to use spaces in the printer name If removing and reinstalling the driver via IP Setup fails to solve the problem try removing ImagePrint completely and reinstalling according to the instructions in the ImagePrint Users guide Back ERROR 2 or ERROR 15 Printer not found This indicates a problem communicating with the printer Make sure the printer is on and online Make sure that you specified the correct connection setting when installing ImagePrint you can double check this by launch ing IP Setup and seeing what is listed in the Installed Printer s area for your printer The device selection will show up within the parenthesis in the printer line it will either be the port the printer is connected to i e USB001 or the name of the Windows Printer driver you chose when installing ImagePrint will use whatever port that driver is using when installed in this way or the IP ADDRESS of the printer if connected via Ethernet to the printer If in doubt try removing then reinstalling printer using the instructions in the entry at the beginning of this guide Reinstalling your lmageprint Driver A Basic Walkthrough If you re sure the c
118. window appears e In the next window make sure to uncheck the entries for ImagePrint Program Files and Color Profiles leaving only the Registry Entries selection checked Click Continue e The next window will confirm that only the Registry entries will be removed After confirming that click OK to have the Uninstaller remove the registry settings e Close the Uninstaller when it reports that it is complete e Launch ImagePrint to see if the problem has been corrected Method 2 Manually deleting the ImagePrint registry entry via RegEdit Only use this method if the Method 7 reports a problem or the ImagePrint Uninstaller is unavailable The Windows registry contains vital Windows system settings Failure to follow these instructions carefully could result in problems with your Operating System e Launch the Windows Regedit utility Type regedit in the Windows Search field and double click Regedit exe when it appears in the results listing e When the Regedit window appears double click the HKEY_CURRENT_USER folder in the list of folders appearing on the left side to expand the list Double click the Software folder icon then the ColorByte Software folder icon e Right click the ImagePrint 10 0 folder icon and choose DELETE That will delete our registry entry it will be rebuilt when Imageprint restarts e Restart ImagePrint and check if the problem is resolved Back T22 IMAGEPRINT Troubleshooting page seating 2 ImagePrint Wi
119. wnloading the profiles ImagePrint does not automatically detect newly added profiles until it is restarted Pick the right printer ImagePrint only shows profiles that are valid for the currently selected printer make sure in ImagePrint the printer you have selected at the top of the ImagePrint Dashboard is the right one for the profiles that you downloaded Be careful that you download the right profiles too it is easy to accidently download profiles for an X880 printer instead of an X800 printer for example Look for the description not the profile file name When downloading profiles the Profile Manager displays the profile s file name in its list However within ImagePrint s Choose by Profile section of the Dashboard s Profile area you will be seeing the internal description of the profile which may differ significantly from the file name the file name tends to be more abbreviated due to constraints in the number of allowed characters Remember the Profile Manager also shows the profile description of the currently selected pro file at the bottom of the profile listing Windows Virtual Store Windows may be redirecting the profile downloads to your Windows Virtual Store folder this happens as a security measure on some Vista and Windows 7 systems when utilities such as the Profile Manager are not granted permissions to download files to ImagePrint s Color folder The quick work around is to always launc
120. ws are broken when an image is incorrectly dumped into the wrong color space resulting in undesirable color and gamut shifts This often occurs when an image is opened for the first time in Photoshop When you open an image Photoshop uses what it calls policies to determine the best way to handle the color space of the image if it doesn t match the source color spaces Photoshop is currently using You can see Photoshop s current color space settings in its Color Settings window In most cases Photoshop s policies result in a dialog box appearing when you open an images that doesn t match Photoshop s current settings This dialog will ask if you wish to 1 Use the embedded profile in the image if it exists 2 Use Photoshop s current working space 3 Specify another working space or 4 Disable color management altogether bad idea Some images already have a color profile embedded in them An embedded profile just means the profile that was used when the image was created or last edited is included within the data of the image file so programs like Photoshop and ImagePrint know right away what its source space is In those cases its easy for Photoshop to open the image into the correct color space or even to convert it into another space since it knows the color space the image came from it can handle things correctly Its when there is no profile embedded in the image that things can go wrong In those cases Pho
121. y which is the characteristic of a print changing its appearance as it is moved to different lighting conditions so ColorByte gives you a few choices to enable you to pick the conditions that most closely will match where the print will be viewed Although you can t always know where a print will be viewed having the ability to choose the temperature can make a big difference If you know your print is going to viewed in a museum that uses Tungston lighting you can pick the profile that will show it best there If you are planning on hanging your print near a window the Daylight profile would show it best Not all lighting temperatures will necessarily be available for each profile made And for most profiles only the EDAY F2 and F3 profiles are included on the cd The ETUNG and ECWF profiles can be downloaded from the ColorByte profile repository at www colorbytesoftware com The current temperature abbreviations are ETUNG Tungsten EDAY Daylight Most printer drivers only supply daylight optimized profiles so this type may be best for an apples to apples comparison of ImagePrint prints to prints done via other methods ECWF Cool White Fluorescent F2 Fluorescent alternate version this version is a bit less warm than our standard ECWF profile some people especially portrait photographers prefer it This tem perature was previously abbreviated with ECWF2 F3 Mixed lighting daylight with fluorescent This the

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